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Comcast Corporation
CMCSA · US · NASDAQ
39.175
USD
+0.665
(1.70%)
Executives
Name Title Pay
Mr. Michael J. Cavanagh President 11.1M
Mr. Thomas J. Reid Chief Legal Officer & Secretary 5.91M
Ms. Jennifer Khoury Newcomb Chief Communications Officer 4.06M
Mr. Matthew Zelesko Chief Technology Officer --
Mr. Jason S. Armstrong Chief Financial Officer 6.33M
Ms. Marci Ryvicker Executive Vice President of Investor Relations --
Ms. Candy Lawson Senior Vice President, Chief Compliance Officer & Senior Deputy General Counsel --
Mr. Brian L. Roberts Chairman & Chief Executive Officer 11.2M
Melinda Lindsley Operations Director --
Mr. Daniel C. Murdock Executive Vice President, Chief Accounting Officer & Controller --
Insider Transactions
Date Name Title Acquisition Or Disposition Stock / Options # of Shares Price
2024-06-30 BREEN EDWARD D director A - A-Award Class A Common Stock 1022 0
2024-06-30 NOVAK DAVID C director A - A-Award Class A Common Stock 862 0
2024-06-30 NAKAHARA ASUKA director A - A-Award Class A Common Stock 862 0
2024-06-30 Lucas Wonya Y director A - A-Award Class A Common Stock 862 0
2024-06-30 Honickman Jeffrey A director A - A-Award Class A Common Stock 1118 0
2024-06-30 Brady Louise F. director A - A-Award Class A Common Stock 862 0
2024-06-30 Bell Madeline S. director A - A-Award Class A Common Stock 862 0
2024-06-30 Baltimore Thomas J Jr director A - A-Award Class A Common Stock 862 0
2024-06-19 Murdock Daniel C. EVP & Chief Accounting Officer D - M-Exempt Restricted Stock Units 2559 0
2024-06-19 Murdock Daniel C. EVP & Chief Accounting Officer A - M-Exempt Class A Common Stock 2559 0
2024-06-19 Murdock Daniel C. EVP & Chief Accounting Officer D - F-InKind Class A Common Stock 1007 36.9
2024-06-06 ROBERTS BRIAN L Chairman of Board & CEO D - G-Gift Class A Common Stock 31938 0
2024-06-06 Cavanagh Michael J President D - G-Gift Class A Common Stock 10932 0
2024-06-05 Armstrong Jason CFO D - M-Exempt Restricted Stock Units 3564 0
2024-06-05 Armstrong Jason CFO A - M-Exempt Class A Common Stock 3564 0
2024-06-05 Armstrong Jason CFO D - F-InKind Class A Common Stock 1512 39.14
2024-05-22 Khoury Jennifer Chief Communications Officer A - M-Exempt Class A Common Stock 5808 0
2024-05-22 Khoury Jennifer Chief Communications Officer D - F-InKind Class A Common Stock 2686 38.89
2024-05-22 Khoury Jennifer Chief Communications Officer D - M-Exempt Restricted Stock Units 5808 0
2024-05-09 BREEN EDWARD D director D - G-Gift Class A Common Stock 76290 0
2024-04-15 Lucas Wonya Y director A - A-Award Class A Common Stock 4280 0
2024-04-15 Lucas Wonya Y director D - F-InKind Class A Common Stock 66 39.43
2024-04-15 Lucas Wonya Y - 0 0
2024-03-31 NOVAK DAVID C director A - A-Award Class A Common Stock 779 0
2024-03-31 NAKAHARA ASUKA director A - A-Award Class A Common Stock 779 0
2024-03-31 Montiel Maritza Gomez director A - A-Award Class A Common Stock 390 0
2024-03-31 Honickman Jeffrey A director A - A-Award Class A Common Stock 1010 0
2024-03-31 HASSELL GERALD L director A - A-Award Class A Common Stock 779 0
2024-03-31 BREEN EDWARD D director A - A-Award Class A Common Stock 923 0
2024-03-31 Brady Louise F. director A - A-Award Class A Common Stock 779 0
2024-03-31 Bell Madeline S. director A - A-Award Class A Common Stock 779 0
2024-03-31 Baltimore Thomas J Jr director A - A-Award Class A Common Stock 779 0
2024-04-01 Murdock Daniel C. EVP & Chief Accounting Officer D - M-Exempt Restricted Stock Units 3004 0
2024-04-01 Murdock Daniel C. EVP & Chief Accounting Officer A - M-Exempt Class A Common Stock 3004 0
2024-04-01 Murdock Daniel C. EVP & Chief Accounting Officer D - F-InKind Class A Common Stock 1183 42.28
2024-03-29 Khoury Jennifer Chief Communications Officer D - M-Exempt Restricted Stock Units 2408 0
2024-03-29 Khoury Jennifer Chief Communications Officer A - M-Exempt Class A Common Stock 2408 0
2024-03-29 Khoury Jennifer Chief Communications Officer D - F-InKind Class A Common Stock 1114 43.35
2024-03-15 ROBERTS BRIAN L Chairman of Board & CEO A - M-Exempt Class A Common Stock 4281 0
2024-03-15 ROBERTS BRIAN L Chairman of Board & CEO D - F-InKind Class A Common Stock 4281 42.77
2024-03-15 ROBERTS BRIAN L Chairman of Board & CEO D - M-Exempt Restricted Stock Units 4281 0
2024-03-15 Khoury Jennifer Chief Communications Officer D - M-Exempt Restricted Stock Units 4440 0
2024-03-15 Khoury Jennifer Chief Communications Officer A - M-Exempt Class A Common Stock 4440 0
2024-03-15 Khoury Jennifer Chief Communications Officer D - F-InKind Class A Common Stock 2054 42.77
2024-03-15 Murdock Daniel C. EVP & Chief Accounting Officer D - M-Exempt Restricted Stock Units 3720 0
2024-03-15 Murdock Daniel C. EVP & Chief Accounting Officer A - M-Exempt Class A Common Stock 3720 0
2024-03-15 Murdock Daniel C. EVP & Chief Accounting Officer D - F-InKind Class A Common Stock 1464 42.77
2024-03-15 Cavanagh Michael J President A - M-Exempt Class A Common Stock 83400 0
2024-03-15 Cavanagh Michael J President D - F-InKind Class A Common Stock 40002 42.77
2024-03-15 Cavanagh Michael J President D - M-Exempt Restricted Stock Units 83400 0
2024-03-15 Armstrong Jason CFO D - M-Exempt Restricted Stock Units 6440 0
2024-03-15 Armstrong Jason CFO A - M-Exempt Class A Common Stock 6440 0
2024-03-15 Armstrong Jason CFO D - F-InKind Class A Common Stock 2732 42.77
2024-03-08 BREEN EDWARD D director A - G-Gift Class A Common Stock 37500 0
2024-03-04 ROBERTS BRIAN L Chairman of Board & CEO A - A-Award Class A Common Stock 306147 0
2024-03-04 ROBERTS BRIAN L Chairman of Board & CEO D - F-InKind Class A Common Stock 147763 0
2024-03-02 ROBERTS BRIAN L Chairman of Board & CEO A - M-Exempt Class A Common Stock 46743 0
2024-03-02 ROBERTS BRIAN L Chairman of Board & CEO D - F-InKind Class A Common Stock 21430 42.8
2024-03-01 ROBERTS BRIAN L Chairman of Board & CEO A - A-Award Option to Purchase 605905 42.8
2024-03-02 ROBERTS BRIAN L Chairman of Board & CEO D - M-Exempt Restricted Stock Units 46743 0
2024-03-01 Reid Thomas J. Chief Legal Officer, Secretary A - A-Award Option to Purchase 180455 42.8
2024-03-04 Reid Thomas J. Chief Legal Officer, Secretary A - A-Award Class A Common Stock 72181 0
2024-03-02 Reid Thomas J. Chief Legal Officer, Secretary D - M-Exempt Restricted Stock Units 7935 0
2024-03-04 Reid Thomas J. Chief Legal Officer, Secretary D - F-InKind Class A Common Stock 39917 0
2024-03-02 Reid Thomas J. Chief Legal Officer, Secretary A - M-Exempt Class A Common Stock 7935 0
2024-03-02 Reid Thomas J. Chief Legal Officer, Secretary D - F-InKind Class A Common Stock 4389 42.8
2024-03-01 Cavanagh Michael J President A - A-Award Option to Purchase 461015 42.8
2024-03-04 Cavanagh Michael J President A - A-Award Class A Common Stock 228202 0
2024-03-02 Cavanagh Michael J President D - M-Exempt Restricted Stock Units 31087 0
2024-03-04 Cavanagh Michael J President D - F-InKind Class A Common Stock 109664 42.8
2024-03-02 Cavanagh Michael J President A - M-Exempt Class A Common Stock 31087 0
2024-03-02 Cavanagh Michael J President D - F-InKind Class A Common Stock 14933 42.8
2024-03-01 Murdock Daniel C. EVP & Chief Accounting Officer A - A-Award Restricted Stock Units 19280 0
2024-03-01 Murdock Daniel C. EVP & Chief Accounting Officer D - M-Exempt Restricted Stock Units 1380 0
2024-03-01 Murdock Daniel C. EVP & Chief Accounting Officer D - M-Exempt Restricted Stock Units 2156 0
2024-03-02 Murdock Daniel C. EVP & Chief Accounting Officer D - M-Exempt Restricted Stock Units 1590 0
2024-03-01 Murdock Daniel C. EVP & Chief Accounting Officer A - A-Award Option to Purchase 28980 42.8
2024-03-02 Murdock Daniel C. EVP & Chief Accounting Officer A - M-Exempt Class A Common Stock 1590 0
2024-03-02 Murdock Daniel C. EVP & Chief Accounting Officer D - F-InKind Class A Common Stock 526 42.8
2024-03-01 Murdock Daniel C. EVP & Chief Accounting Officer A - M-Exempt Class A Common Stock 1380 0
2024-03-01 Murdock Daniel C. EVP & Chief Accounting Officer D - F-InKind Class A Common Stock 337 42.8
2024-03-01 Murdock Daniel C. EVP & Chief Accounting Officer D - F-InKind Class A Common Stock 525 42.8
2024-03-01 Murdock Daniel C. EVP & Chief Accounting Officer A - M-Exempt Class A Common Stock 2156 0
2024-03-01 Khoury Jennifer Chief Communications Officer D - M-Exempt Restricted Stock Units 1515 0
2024-03-01 Khoury Jennifer Chief Communications Officer D - M-Exempt Restricted Stock Units 2587 0
2024-03-02 Khoury Jennifer Chief Communications Officer D - M-Exempt Restricted Stock Units 1935 0
2024-03-01 Khoury Jennifer Chief Communications Officer A - A-Award Option to Purchase 39520 42.8
2024-03-02 Khoury Jennifer Chief Communications Officer A - M-Exempt Class A Common Stock 1935 0
2024-03-01 Khoury Jennifer Chief Communications Officer A - M-Exempt Class A Common Stock 1515 0
2024-03-01 Khoury Jennifer Chief Communications Officer D - F-InKind Class A Common Stock 701 42.8
2024-03-02 Khoury Jennifer Chief Communications Officer D - F-InKind Class A Common Stock 895 42.8
2024-03-01 Khoury Jennifer Chief Communications Officer A - M-Exempt Class A Common Stock 2587 0
2024-03-01 Khoury Jennifer Chief Communications Officer D - F-InKind Class A Common Stock 1197 42.8
2024-03-01 Armstrong Jason CFO A - A-Award Option to Purchase 223920 42.8
2024-03-01 Armstrong Jason CFO D - M-Exempt Restricted Stock Units 2070 0
2024-03-01 Armstrong Jason CFO D - M-Exempt Restricted Stock Units 4312 0
2024-03-01 Armstrong Jason CFO A - M-Exempt Class A Common Stock 2070 0
2024-03-01 Armstrong Jason CFO D - F-InKind Class A Common Stock 875 42.8
2024-03-01 Armstrong Jason CFO A - M-Exempt Class A Common Stock 4312 0
2024-03-01 Armstrong Jason CFO D - F-InKind Class A Common Stock 1822 42.8
2024-02-15 Armstrong Jason CFO D - M-Exempt Restricted Stock Units 5296 0
2024-02-15 Armstrong Jason CFO A - M-Exempt Class A Common Stock 5296 0
2024-02-15 Armstrong Jason CFO D - F-InKind Class A Common Stock 2247 41.8
2023-01-01 Armstrong Jason Chief Financial Officer D - Option to Purchase 68200 37.46
2023-01-01 Armstrong Jason Chief Financial Officer D - Option to Purchase 68200 29.725
2023-01-01 Armstrong Jason Chief Financial Officer D - Option to Purchase 27200 25
2023-01-01 Armstrong Jason Chief Financial Officer D - Option to Purchase 69800 29.88
2023-01-01 Khoury Jennifer Chief Communications Officer D - Option to Purchase 10320 29.88
2023-01-01 Khoury Jennifer Chief Communications Officer D - Option to Purchase 40220 37.46
2024-01-30 ROBERTS BRIAN L Chairman of Board & CEO A - M-Exempt Class A Common Stock 965000 25
2024-01-30 ROBERTS BRIAN L Chairman of Board & CEO D - F-InKind Class A Common Stock 718056 46.4
2024-01-30 ROBERTS BRIAN L Chairman of Board & CEO D - M-Exempt Option to Purchase 965000 25
2024-01-29 Cavanagh Michael J President D - S-Sale Class A Common Stock 114749 46.1023
2024-01-26 ROBERTS BRIAN L Chairman of Board & CEO D - I-Discretionary Restricted Stock Units 208871 0
2024-01-14 Armstrong Jason CFO D - M-Exempt Restricted Stock Units 7740 0
2024-01-14 Armstrong Jason CFO A - M-Exempt Class A Common Stock 7740 0
2024-01-14 Armstrong Jason CFO D - F-InKind Class A Common Stock 3159 42.99
2024-01-04 Armstrong Jason CFO D - M-Exempt Restricted Stock Units 5592 0
2024-01-04 Armstrong Jason CFO A - M-Exempt Class A Common Stock 5592 0
2024-01-04 Armstrong Jason CFO D - F-InKind Class A Common Stock 2373 42.63
2024-01-02 Cavanagh Michael J President D - I-Discretionary Phantom Stock 21165.929 0
2024-01-02 ROBERTS BRIAN L Chairman of Board & CEO A - M-Exempt Class A Common Stock 17691 0
2024-01-02 ROBERTS BRIAN L Chairman of Board & CEO D - F-InKind Class A Common Stock 5929 43.67
2024-01-02 ROBERTS BRIAN L Chairman of Board & CEO D - F-InKind Class A Common Stock 7448 43.67
2024-01-02 ROBERTS BRIAN L Chairman of Board & CEO A - M-Exempt Class A Common Stock 21637 0
2024-01-02 ROBERTS BRIAN L Chairman of Board & CEO D - F-InKind Class A Common Stock 8956 43.67
2024-01-02 ROBERTS BRIAN L Chairman of Board & CEO A - M-Exempt Class A Common Stock 21879 0
2024-01-02 ROBERTS BRIAN L Chairman of Board & CEO D - M-Exempt Restricted Stock Units 17691 0
2024-01-02 ROBERTS BRIAN L Chairman of Board & CEO D - M-Exempt Restricted Stock Units 21637 0
2024-01-02 ROBERTS BRIAN L Chairman of Board & CEO D - M-Exempt Restricted Stock Units 21879 0
2024-01-02 Reid Thomas J. Chief Legal Officer, Secretary D - M-Exempt Restricted Stock Units 11700 0
2024-01-02 Reid Thomas J. Chief Legal Officer, Secretary A - M-Exempt Class A Common Stock 11700 0
2024-01-02 Reid Thomas J. Chief Legal Officer, Secretary D - F-InKind Class A Common Stock 4441 43.67
2024-01-02 Reid Thomas J. Chief Legal Officer, Secretary D - I-Discretionary Phantom Stock 1101.46 0
2023-12-31 NOVAK DAVID C director A - A-Award Class A Common Stock 769.669 0
2023-12-31 NAKAHARA ASUKA director A - A-Award Class A Common Stock 769.669 0
2023-12-31 Honickman Jeffrey A director A - A-Award Class A Common Stock 997.719 0
2023-12-31 HASSELL GERALD L director A - A-Award Class A Common Stock 192.417 0
2023-12-31 Brady Louise F. director A - A-Award Class A Common Stock 769.669 0
2023-12-31 Baltimore Thomas J Jr director A - A-Award Class A Common Stock 769.669 0
2023-12-14 ROBERTS BRIAN L Chairman of Board & CEO D - G-Gift Class A Common Stock 110000 0
2023-11-20 Bell Madeline S. director A - A-Award Class A Common Stock 5240 0
2023-11-20 NOVAK DAVID C director A - A-Award Class A Common Stock 5240 0
2023-11-20 NAKAHARA ASUKA director A - A-Award Class A Common Stock 5240 0
2023-11-20 Honickman Jeffrey A director A - A-Award Class A Common Stock 5240 0
2023-11-20 HASSELL GERALD L director A - A-Award Class A Common Stock 5240 0
2023-11-20 Montiel Maritza Gomez director A - A-Award Class A Common Stock 5240 0
2023-11-20 Montiel Maritza Gomez director D - F-InKind Class A Common Stock 49 42.94
2023-11-20 BREEN EDWARD D director A - A-Award Class A Common Stock 5240 0
2023-11-20 Brady Louise F. director A - A-Award Class A Common Stock 5240 0
2023-11-20 Baltimore Thomas J Jr director A - A-Award Class A Common Stock 5240 0
2023-11-20 BACON KENNETH J director A - A-Award Class A Common Stock 5240 0
2023-11-20 BACON KENNETH J director D - F-InKind Class A Common Stock 81 42.94
2023-11-20 Armstrong Jason CFO D - M-Exempt Option to Purchase 27200 25
2023-11-20 Armstrong Jason CFO A - M-Exempt Class A Common Stock 27200 25
2023-11-20 Armstrong Jason CFO D - S-Sale Class A Common Stock 6471 42.6007
2023-11-20 Armstrong Jason CFO D - F-InKind Class A Common Stock 20729 42.605
2023-11-20 Armstrong Jason CFO D - S-Sale Class A Common Stock 35191.812 42.6334
2023-11-14 ROBERTS BRIAN L Chairman of Board & CEO D - G-Gift Class A Common Stock 276719 0
2023-11-14 ROBERTS BRIAN L Chairman of Board & CEO D - S-Sale Class A Common Stock 616143 41.9179
2023-10-03 Brady Louise F. director A - A-Award Class A Common Stock 1295 0
2023-10-03 Brady Louise F. - 0 0
2023-09-30 NOVAK DAVID C director A - A-Award Class A Common Stock 704.781 0
2023-09-30 NAKAHARA ASUKA director A - A-Award Class A Common Stock 704.781 0
2023-09-30 Honickman Jeffrey A director A - A-Award Class A Common Stock 916.215 0
2023-09-30 HASSELL GERALD L director A - A-Award Class A Common Stock 176.195 0
2023-09-30 Baltimore Thomas J Jr director A - A-Award Class A Common Stock 704.781 0
2023-08-28 BREEN EDWARD D director A - G-Gift Class A Common Stock 19165 0
2023-08-04 Murdock Daniel C. EVP & Chief Accounting Officer A - M-Exempt Class A Common Stock 36200 29.88
2023-08-04 Murdock Daniel C. EVP & Chief Accounting Officer D - F-InKind Class A Common Stock 28671 45.475
2023-08-04 Murdock Daniel C. EVP & Chief Accounting Officer D - M-Exempt Option to Purchase 36200 29.88
2023-06-30 NAKAHARA ASUKA director A - A-Award Class A Common Stock 752.105 0
2023-06-30 NOVAK DAVID C director A - A-Award Class A Common Stock 752.105 0
2023-06-30 Honickman Jeffrey A director A - A-Award Class A Common Stock 977.737 0
2023-06-30 HASSELL GERALD L director A - A-Award Class A Common Stock 188.026 0
2023-06-30 Baltimore Thomas J Jr director A - A-Award Class A Common Stock 752.105 0
2023-06-19 Murdock Daniel C. EVP & Chief Accounting Officer D - M-Exempt Restricted Stock Units 2559 0
2023-06-19 Murdock Daniel C. EVP & Chief Accounting Officer A - M-Exempt Class A Common Stock 2559 0
2023-06-19 Murdock Daniel C. EVP & Chief Accounting Officer D - F-InKind Class A Common Stock 1007 41.2
2023-06-13 ROBERTS BRIAN L Chairman of Board & CEO D - G-Gift Class A Common Stock 10 0
2023-06-12 Cavanagh Michael J President D - G-Gift Class A Common Stock 883 0
2023-06-13 Cavanagh Michael J President D - G-Gift Class A Common Stock 14789 0
2023-06-05 Armstrong Jason CFO & Treasurer D - M-Exempt Restricted Stock Units 3564 0
2023-06-05 Armstrong Jason CFO & Treasurer A - M-Exempt Class A Common Stock 3564 0
2023-06-05 Armstrong Jason CFO & Treasurer D - F-InKind Class A Common Stock 1512 39.79
2023-05-22 ROBERTS BRIAN L Chairman of Board & CEO D - G-Gift Class A Common Stock 170000 0
2023-05-22 Khoury Jennifer Chief Communications Officer D - M-Exempt Restricted Stock Units 5808 0
2023-05-22 Khoury Jennifer Chief Communications Officer A - M-Exempt Class A Common Stock 5808 0
2023-05-22 Khoury Jennifer Chief Communications Officer D - F-InKind Class A Common Stock 2688 41.24
2023-03-31 NOVAK DAVID C director A - A-Award Class A Common Stock 824.32 0
2023-03-31 NAKAHARA ASUKA director A - A-Award Class A Common Stock 824.32 0
2023-03-31 Honickman Jeffrey A director A - A-Award Class A Common Stock 1071.616 0
2023-03-31 HASSELL GERALD L director A - A-Award Class A Common Stock 206.08 0
2023-03-31 Baltimore Thomas J Jr director A - A-Award Class A Common Stock 725.402 0
2023-04-01 Khoury Jennifer Chief Communications Officer D - M-Exempt Restricted Stock Units 2587 0
2023-04-01 Khoury Jennifer Chief Communications Officer A - M-Exempt Class A Common Stock 2587 0
2023-04-01 Khoury Jennifer Chief Communications Officer D - F-InKind Class A Common Stock 1198 37.91
2023-04-01 Murdock Daniel C. EVP & Chief Accounting Officer D - M-Exempt Restricted Stock Units 2156 0
2023-04-01 Murdock Daniel C. EVP & Chief Accounting Officer A - M-Exempt Class A Common Stock 2156 0
2023-04-01 Murdock Daniel C. EVP & Chief Accounting Officer D - F-InKind Class A Common Stock 925 37.91
2023-04-01 Armstrong Jason CFO & Treasurer D - M-Exempt Restricted Stock Units 4312 0
2023-04-01 Armstrong Jason CFO & Treasurer A - M-Exempt Class A Common Stock 4312 0
2023-04-01 Armstrong Jason CFO & Treasurer D - F-InKind Class A Common Stock 1997 37.91
2023-03-29 Khoury Jennifer Chief Communications Officer D - M-Exempt Restricted Stock Units 903 0
2023-03-29 Khoury Jennifer Chief Communications Officer A - M-Exempt Class A Common Stock 903 0
2023-03-29 Khoury Jennifer Chief Communications Officer D - F-InKind Class A Common Stock 418 36.95
2023-03-15 Baltimore Thomas J Jr director A - A-Award Class A Common Stock 4075 0
2023-03-15 Armstrong Jason CFO & Treasurer D - M-Exempt Restricted Stock Units 2415 0
2023-03-16 Armstrong Jason CFO & Treasurer D - M-Exempt Restricted Stock Units 5600 0
2023-03-16 Armstrong Jason CFO & Treasurer A - M-Exempt Class A Common Stock 5600 0
2023-03-16 Armstrong Jason CFO & Treasurer D - F-InKind Class A Common Stock 2376 36.24
2023-03-15 Armstrong Jason CFO & Treasurer A - M-Exempt Class A Common Stock 2415 0
2023-03-15 Armstrong Jason CFO & Treasurer D - F-InKind Class A Common Stock 1025 35.89
2023-03-15 Cavanagh Michael J President D - M-Exempt Restricted Stock Units 31275 0
2023-03-16 Cavanagh Michael J President D - M-Exempt Restricted Stock Units 55800 0
2023-03-16 Cavanagh Michael J President A - M-Exempt Class A Common Stock 55800 0
2023-03-16 Cavanagh Michael J President D - F-InKind Class A Common Stock 27233 36.24
2023-03-15 Cavanagh Michael J President A - M-Exempt Class A Common Stock 31275 0
2023-03-15 Cavanagh Michael J President D - F-InKind Class A Common Stock 15264 35.89
2023-03-15 Murdock Daniel C. EVP & Chief Accounting Officer D - M-Exempt Restricted Stock Units 1395 0
2023-03-16 Murdock Daniel C. EVP & Chief Accounting Officer D - M-Exempt Restricted Stock Units 4200 0
2023-03-16 Murdock Daniel C. EVP & Chief Accounting Officer A - M-Exempt Class A Common Stock 4200 0
2023-03-16 Murdock Daniel C. EVP & Chief Accounting Officer D - F-InKind Class A Common Stock 1171 36.24
2023-03-15 Murdock Daniel C. EVP & Chief Accounting Officer A - M-Exempt Class A Common Stock 1395 0
2023-03-15 Murdock Daniel C. EVP & Chief Accounting Officer D - F-InKind Class A Common Stock 389 35.89
2023-03-15 Khoury Jennifer Chief Communications Officer D - M-Exempt Restricted Stock Units 1665 0
2023-03-16 Khoury Jennifer Chief Communications Officer D - M-Exempt Restricted Stock Units 4480 0
2023-03-16 Khoury Jennifer Chief Communications Officer A - M-Exempt Class A Common Stock 4480 0
2023-03-16 Khoury Jennifer Chief Communications Officer D - F-InKind Class A Common Stock 2074 36.24
2023-03-15 Khoury Jennifer Chief Communications Officer A - M-Exempt Class A Common Stock 1665 0
2023-03-15 Khoury Jennifer Chief Communications Officer D - F-InKind Class A Common Stock 771 35.89
2023-03-16 ROBERTS BRIAN L Chairman of Board & CEO A - M-Exempt Class A Common Stock 4887 0
2023-03-15 ROBERTS BRIAN L Chairman of Board & CEO A - M-Exempt Class A Common Stock 1623 0
2023-03-15 ROBERTS BRIAN L Chairman of Board & CEO D - F-InKind Class A Common Stock 1623 35.89
2023-03-16 ROBERTS BRIAN L Chairman of Board & CEO D - F-InKind Class A Common Stock 4887 36.24
2023-03-15 ROBERTS BRIAN L Chairman of Board & CEO D - M-Exempt Restricted Stock Units 1623 0
2023-03-16 ROBERTS BRIAN L Chairman of Board & CEO D - M-Exempt Restricted Stock Units 4887 0
2023-03-15 Baltimore Thomas J Jr director D - Class A Common Stock 0 0
2023-03-15 Baltimore Thomas J Jr director I - Class A Common Stock 0 0
2023-03-07 BREEN EDWARD D director D - G-Gift Class A Common Stock 81975 0
2023-03-02 ROBERTS BRIAN L Chairman of Board & CEO A - M-Exempt Class A Common Stock 46743 0
2023-03-02 ROBERTS BRIAN L Chairman of Board & CEO D - F-InKind Class A Common Stock 21449 36.95
2023-03-01 ROBERTS BRIAN L Chairman of Board & CEO A - A-Award Option to Purchase 1104445 36.63
2023-03-02 ROBERTS BRIAN L Chairman of Board & CEO D - M-Exempt Restricted Stock Units 46743 0
2023-03-01 Reid Thomas J. Chief Legal Officer, Secretary A - A-Award Option to Purchase 240100 36.63
2023-03-02 Reid Thomas J. Chief Legal Officer, Secretary D - M-Exempt Restricted Stock Units 7935 0
2023-03-02 Reid Thomas J. Chief Legal Officer, Secretary A - M-Exempt Class A Common Stock 7935 0
2023-03-02 Reid Thomas J. Chief Legal Officer, Secretary D - F-InKind Class A Common Stock 4457 36.95
2023-03-01 Murdock Daniel C. EVP & Chief Accounting Officer A - A-Award Option to Purchase 66030 36.63
2023-03-01 Murdock Daniel C. EVP & Chief Accounting Officer A - A-Award Restricted Stock Units 15020 0
2023-03-01 Murdock Daniel C. EVP & Chief Accounting Officer D - M-Exempt Restricted Stock Units 1380 0
2023-03-02 Murdock Daniel C. EVP & Chief Accounting Officer D - M-Exempt Restricted Stock Units 1590 0
2023-03-02 Murdock Daniel C. EVP & Chief Accounting Officer A - M-Exempt Class A Common Stock 1590 0
2023-03-02 Murdock Daniel C. EVP & Chief Accounting Officer D - F-InKind Class A Common Stock 443 36.95
2023-03-01 Murdock Daniel C. EVP & Chief Accounting Officer A - M-Exempt Class A Common Stock 1380 0
2023-03-01 Murdock Daniel C. EVP & Chief Accounting Officer D - F-InKind Class A Common Stock 458 36.63
2023-03-01 Cavanagh Michael J President A - A-Award Option to Purchase 840340 36.63
2023-03-02 Cavanagh Michael J President D - M-Exempt Restricted Stock Units 31087 0
2023-03-02 Cavanagh Michael J President A - M-Exempt Class A Common Stock 31087 0
2023-03-02 Cavanagh Michael J President D - F-InKind Class A Common Stock 15172 36.95
2023-03-01 Khoury Jennifer Chief Communications Officer A - A-Award Option to Purchase 72030 36.63
2023-03-01 Khoury Jennifer Chief Communications Officer D - M-Exempt Restricted Stock Units 1515 0
2023-03-02 Khoury Jennifer Chief Communications Officer D - M-Exempt Restricted Stock Units 1935 0
2023-03-02 Khoury Jennifer Chief Communications Officer A - M-Exempt Class A Common Stock 1935 0
2023-03-02 Khoury Jennifer Chief Communications Officer D - F-InKind Class A Common Stock 896 36.95
2023-03-01 Khoury Jennifer Chief Communications Officer A - M-Exempt Class A Common Stock 1515 0
2023-03-01 Khoury Jennifer Chief Communications Officer D - F-InKind Class A Common Stock 474 36.63
2023-03-01 Armstrong Jason CFO & Treasurer A - A-Award Option to Purchase 240100 36.63
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2023-03-01 Armstrong Jason CFO & Treasurer A - M-Exempt Class A Common Stock 2070 0
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2022-12-31 ROBERTS BRIAN L Chairman of Board & CEO I - Class A Common Stock 0 0
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2023-01-01 Khoury Jennifer Chief Communications Officer D - Option to Purchase 57000 40.47
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2023-01-01 Khoury Jennifer Chief Communications Officer D - Option to Purchase 68105 46.39
2023-01-01 Khoury Jennifer Chief Communications Officer D - Option to Purchase 57100 54.45
2023-01-01 Khoury Jennifer Chief Communications Officer D - Option to Purchase 55800 35.83
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2022-03-15 Murdock Daniel C. EVP & Chief Accounting Officer A - M-Exempt Class A Common Stock 1395 0
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2022-03-15 ROBERTS BRIAN L Chairman of Board, Pres. & CEO D - F-InKind Class A Common Stock 1644 45.54
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2022-03-15 ROBERTS BRIAN L Chairman of Board, Pres. & CEO D - M-Exempt Restricted Stock Units 1857 0
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2022-03-01 Cavanagh Michael J CFO A - A-Award Option to Purchase 717370 0
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2021-11-20 HASSELL GERALD L director A - A-Award Class A Common Stock 3786 0
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2021-11-20 Bell Madeline S. director A - A-Award Class A Common Stock 3786 0
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2021-11-20 BACON KENNETH J director A - A-Award Class A Common Stock 3786 0
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2021-10-29 ROBERTS BRIAN L Chairman of Board, Pres. & CEO A - I-Discretionary Phantom Stock 194439.044 0
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2021-09-30 NOVAK DAVID C director A - A-Award Class A Common Stock 558.734 0
2021-09-30 NAKAHARA ASUKA director A - A-Award Class A Common Stock 558.734 0
2021-09-30 Montiel Maritza Gomez director A - A-Award Class A Common Stock 279.367 0
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Transcripts
Operator:
Good morning, ladies and gentlemen, and welcome to Comcast's Second Quarter Earnings Conference Call. At this time, all participants are in a listen-only mode. Please note, this conference call is being recorded. I will now turn the call over to Executive Vice President, Investor Relations, Ms. Marci Ryvicker. Please go ahead, Ms. Ryvicker.
Marci Ryvicker:
Thank you, operator, and welcome, everyone. Joining us on today's call are, Brian Roberts, Mike Cavanagh, Jason Armstrong, and Dave Watson. I will now refer you to Slide 2 of the presentation accompanying this call, which can also be found on our Investor Relations website, which contains our safe harbor disclaimer. This conference call may include forward-looking statements subject to certain risks and uncertainties. In addition, during this call, we will refer to certain non-GAAP financial measures. Please see our 8-K and trending schedule issued earlier this morning for the reconciliations of these non-GAAP financial measures to GAAP. With that, I'll turn the call over to Mike.
Mike Cavanagh:
Thank you, Marci, and good morning, everyone. Before I hand it over to Jason, I'd like to comment on three key elements from the quarter. One, broadband; two, parks; and three, the NBA. So, first is broadband, where the competitive intensity that we've seen for the past several quarters and which is particularly felt in the market for price-conscious consumers remains essentially unchanged, but throughout this period, our broadband strategy has been consistent and we remain confident in our plan. We are focused on generating healthy broadband revenue growth by striking the right balance between rate and volume and relying heavily on market segmentation that I'll speak to in a minute. As a result, in the second quarter, ARPU grew 3.6%, which was within our historical range of 3% to 4%. Despite the competitiveness of the recent past, we've maintained a market-leading base of 32 million broadband customers by refining our go-to-market approach to create options that fit each of our customers' lifestyles and budgets. Providing the best products with flexibility and choice at different value points, has served us extremely well for many years and remains the core of our playbook. Of particular note, this quarter, we launched our suite of NOW products, which are high-quality internet, mobile and streaming TV offerings designed to be incredibly simple with attractive all-in pricing with no contracts or credit checks. These are great options for the price-conscious segment and especially for those impacted by the end of the government's ACP program. While we are pleased with our enhancement to our offerings for the price-conscious segment, the reality is that the vast majority of our customer base subscribes to more premium products, where we feel great about our market position relative to fiber, which is our true long-term competitor. We are investing in additional network capacity, multi-gig speeds and in-home WiFi technology to capitalize on the Internet consumption trends we are seeing. One of the most important metrics we monitor is the magnitude of data traffic flowing across our network. And again, we saw a double-digit year-over-year growth this quarter, with broadband-only households consuming over 700 gigabytes of data each month. And our customers continue to take faster speeds, with around 70% of our residential subscribers receiving speeds of 500 megabits per second or higher and one-third getting a gigabit or more. These positive consumer trends play to our strengths and will only accelerate with the shift of live sports to streaming, which together with entertainment on streaming accounts for nearly 70% of our network traffic today. My final thought on broadband is the importance of bundling with mobile, with 90% of Xfinity Mobile smartphone traffic traveling over our WiFi network. These two products work seamlessly together to benefit our customers from both the products' experience and financial value standpoint. We are very pleased with the momentum we saw in wireless this quarter, where our line additions were again above 300,000 and nicely up year-over-year. Our new converged offers resulted in better overall yield and awareness as well as higher multi-line attach rates and we are excited for some of the new mobile offers tied to the Olympics, which will be introduced to the market in just a few days. Now, let's turn to parks, where our results were down in both revenue and EBITDA when compared to last year's record performance, with two-thirds of the decline driven by lower attendance at our domestic parks. We attribute this to a number of factors. First, is what now appears to be a COVID recovery pull-forward of a magnitude we hadn't previously appreciated. I think it's important to zoom out and look at how this business has trended over the past few years. Going back to 2022 and 2023, parks were clearly the early beneficiaries of substantial rebounds in tourism and travel after the pandemic, resulting in a surge in demand that contributed to us reaching record results for both of those years. More recently, other travel options, including cruises and international tourism, given the strength of the dollar, have experienced their own surge in demand, which caused visitation rates at our parks to normalize. The second factor affecting attendance at our domestic parks is the timing of our investments in new attractions, where we are light in Florida in advance of next year's opening of Epic and our lapping of Super Nintendo World in Hollywood is creating some headwinds for us as well. While the parks results are below our original expectations for the year, we still view parks as a terrific long-term growth business for us. We couldn't be more excited about the opening of Epic Universe in 2025, as we've been releasing new details about Epic's Five Immersive Worlds, the consumer reaction has been tremendous. And recently, we opened an Epic Universe Preview Center in Orlando and the foot traffic and guest enthusiasm have been off the charts. So, we look forward to Epic Universe having a meaningful impact by driving incremental attendance, longer visits and higher per-cap spending once the park opens in 2025. Finally, let me talk about the NBA. Our expectation is that soon an 11-year rights deal between ourselves and the NBA will be announced. We don't believe that the resolution of matching rights will affect the package that we expect to be awarded. This package, which begins with the 2025-2026 season includes
Jason Armstrong:
Thanks, Mike, and good morning, everybody. I'll start with our consolidated results on Slide 3. Total revenue decreased 2.7% to $29.7 billion. Within these results, our six major growth drivers, including residential broadband, wireless, business services connectivity, theme parks, streaming and premium content at our studios, generated over $16 billion in revenue, well over half of our total company revenue and grew at a mid-single-digit rate over the past 12 months. Keep in mind that in the second quarter of last year, we had one of our most successful quarterly theatrical results in our history, which included two of 2023's top-five grossing films at the worldwide box office, The Super Mario Bros. Movie and Fast X, and as such created a difficult comparison this quarter. If we exclude our studio results, total revenue would have been consistent with the prior year. Total EBITDA was consistent at $10.2 billion, and free cash flow was $1.3 billion. Free cash flow was impacted this quarter by higher-than-usual cash taxes, which were up $2 billion over last year's level and were impacted by a tax payment associated with our Hulu stake and other tax-related matters. As you'll recall, we received a minimum floor payment for Hulu at the end of last year. During the second quarter, we returned $3.4 billion of capital to shareholders, including $2.2 billion in share repurchases, and over the last 12 months, we have reduced our share count by over 6%, contributing to our adjusted EPS growth of 7%. Now, let's go through our business results, starting on Slide 4, with Connectivity & Platforms. As usual, I will refer to our year-over-year growth on a constant-currency basis. Revenue for total Connectivity & Platforms was consistent at $20.2 billion, as strong growth in our connectivity businesses was offset by declines in video and voice revenue. Residential connectivity revenue grew 6%, comprised of 3% growth in domestic broadband, 17% growth in domestic wireless, and 14% growth in international connectivity. Business services connectivity revenue also grew 6%. In domestic broadband, our revenue growth was again driven by strong ARPU growth, which increased 3.6% this quarter, well within our historical range as our team continues to effectively balance rate and volume through customer segmentation. The environment for broadband subscribers remains intensely competitive, which when combined with traditional negative seasonality in the second quarter, led to 120,000 subscriber losses. Related to this, I would like to spend a minute on ACP. It has been well-documented that the government ended all funding for the ACP program in June. Consistent with our approach to normal promotional roll-offs, we were proactive and prepared for this action early in the quarter, communicating with our ACP customer base and migrating many of these customers to different products and price levels. While this had a bit of an impact on ARPU in the quarter, we still feel very comfortable that we will remain well within our historical 3% to 4% ARPU growth range for the remainder of the year. In terms of subscribers, we saw minimal impact from the end of ACP this quarter. Looking ahead, we expect the bulk of our ACP-related subscriber activity to happen in the third quarter, including losses associated with non-pay churn. While it's too early to assess the full impact, we are encouraged with the response we see from these customers to-date. Outside of ACP, we are seeing the same level of competitive intensity and expect an offset from seasonal tailwinds as the third quarter is typically a seasonally stronger quarter compared to the second. Turning to domestic wireless, revenue growth was mainly driven by service revenue, with some modest growth in equipment revenue this quarter as well. Customer lines increased 20% year-over-year, reaching 7.2 million in total, including 322,000 line additions this quarter. The acceleration in line additions compared to the prior several quarters was driven by some early success with new pricing plans launched in April, targeted at multi-line customers, as well as continued traction with our Buy One, Get One line offer. And you will see us continue to test new ways to capitalize on the significant opportunities we see ahead for us in wireless, in terms of both increasing the penetration of our domestic residential broadband customer base, which currently sits at 12%, as well as selling additional lines per account. Wireless continues to be a key growth area for us and one in which we are striking the right balance in delivering exceptional value to our customers, bundling to enhance our opportunities in broadband, and continuing to drive profitability higher. International connectivity revenue was mainly driven by broadband, which accounts for over two-thirds of our international revenue and grew at a mid-teens rate, reflecting strong ARPU growth. The remainder is wireless, which grew due to both additional lines and ARPU growth, but at a lower rate due to the variability in handset sales. Business services connectivity revenue growth of 6% reflects steady growth in small businesses with even faster growth in mid-market and enterprise. While the SMB market remains competitive, we are competing aggressively by delivering best-in-class products and services and growing revenue through ARPU growth, driven by higher adoption of additional products that expand our relationship with our SMB customers, like Mobile, Security Edge, Connection Pro, and WiFi Pro, as well as through targeted rate opportunities. At the mid-market and enterprise level, our revenue growth is primarily fueled by the increase in our customers, driven by the investments we have made in this space to build sales and fulfillment, as well as expanding our capabilities in managed services, wide area networking, and cyber cybersecurity. Finally, video and other revenue declined in the quarter. The high single-digit decline in our video revenue is a function of continued customer losses, coupled with slower domestic ARPU growth versus last year, and the lower other revenue mainly reflects the continued customer losses in wireline voice. Connectivity & Platform's total EBITDA increased 1.6%, with margin up 90 basis points, reflecting a decline in overall expenses driven by the continued mix-shift to our higher-margin connectivity businesses, coupled with ongoing expense management. As I have previously mentioned in prior quarters and think is worth noting here, is that the only expense line item that had a meaningful increase over last year was direct product costs, which are success-based and tied to growth in our connectivity businesses. Breaking out our Connectivity & Platforms EBITDA results further, residential EBITDA increased 1.1%, with margins improving 100 basis points to 39.9%, and business services EBITDA growth rebounded nicely this quarter, returning to a mid-single-digit rate, while margin declined 70 basis points to 57%, reflecting the investments in sales and fulfillment we are making to scale in the mid-market and enterprise space. Now, let's turn to Content & Experiences on Slide 5. Revenue decreased 7.5% to $10.1 billion, and EBITDA decreased 11% to $1.9 billion. I'll detail these results further, starting with theme parks. Revenue decreased 11% and EBITDA declined 24% in the quarter compared to last year's record level for a second quarter. As Mike highlighted, two-thirds of the decline was driven by our domestic parks, due to lower attendance compared to last year, largely reflecting two factors; normalization in demand post-COVID, combined with the timing of our domestic attractions. This is the first full quarter comparison to the highly successful opening of Super Nintendo World in Hollywood early last year, which drove that park's record results in the second quarter of last year. And we haven't launched a major new attraction in Orlando since VelociCoaster in 2021 in anticipation of Epic Universe, which we originally planned to open this year. On the international side, underlying growth at our park in Osaka continues, partially offset by foreign currency as well as some softness at Universal Beijing due to the local macroeconomic environment. To reiterate, we couldn't be more bullish about the long-term trajectory of parks. In addition to Epic Universe, we have a fantastic slate of new attractions and experiences on the horizon, Donkey Kong Country in Osaka and a Fast and Furious Roller Coaster in Hollywood, as well as the Universal Horror Unleashed in Las Vegas and our Universal Kids Resort coming to Texas. Now let's turn to media, where revenue increased 2% and EBITDA was up 9%, driven by Peacock. Peacock revenue grew 28%, with 9% growth in advertising and 61% growth in distribution, driven by the 38% year-over-year increase in our paid subscriber base to 33 million. On a sequential basis, we held subscribers fairly steady. As we noted, during our last earnings call, our focus in the second quarter was on subscriber retention due to the lack of new tentpole content in the quarter. This timing and content also contributed to some relief in our expenses, which helped drive year-over-year Peacock EBITDA improvement of $300 million. We are pleased with the progress we are making, with media EBITDA for the first half of the year up nearly 3% as the improvement at Peacock outweighed the pressure at our TV networks. As we look to the second half of the year, we expect continued modest growth in overall media EBITDA, but with some variation in the degree of year-over-year improvement between the quarters, driven by the timing of sports, entertainment launches and marketing. Beginning in the third quarter, we are loaded with incremental content, including the Olympics, Sunday Night Football, which will have an additional game fall into the third quarter, as well as Peacock's exclusive NFL game from Brazil and the return of Big Ten. Given the timing of this content, EBITDA growth will be skewed to the fourth quarter. At studios, revenue decreased 27% and EBITDA decreased 51%, reflecting both the timing of our film slate and a tough comparison relative to last year's second quarter, which included the tremendously successful Super Mario Bros. movie as well as Fast X. We have said our film slate is weighted to the back-half of the year, which we believe will drive better year-over-year performance, and we're off to a strong start. Despicable Me 4 had a terrific opening weekend earlier this month, making the Despicable Me series of movies the first animated franchise in history to cross the $5 billion mark. And Twisters is off to a strong start, landing at number one at the box office this past weekend. And we're excited about our upcoming titles, including Wild Robot in September and Wicked in November. I'll wrap up with free cash flow and capital allocation on Slide 6. As I mentioned earlier, we generated $1.3 billion in free cash flow this quarter, which includes a $2 billion increase in cash taxes over last year's level. Total capital spending declined 10% compared to last year with the $3.4 billion in spending reflecting the significant investments we continue to make to support our growth drivers, such as expanding our footprint and further strengthening our domestic broadband network, scaling our streaming business and supporting the continued build of our Epic Universe Theme Park ahead of its opening in 2025. Turning to return of capital. For the quarter, we returned a total of $3.4 billion to shareholders. This includes share repurchases of $2.2 billion and dividend payments of $1.2 billion. Notably, since we restarted our buyback program just three years ago, we have reduced our share count by 16% and returned just under $50 billion to shareholders through a combination of buybacks and dividends, prudently balancing investments we've made in the business around our six core growth drivers, protecting a strong balance sheet and providing strong capital returns to shareholders. Now, let me turn it over to Brian for some closing remarks. Brian?
Brian Roberts:
Thanks. And just to tie everything together what Mike and Jason have just said and as our results continue to show, I really believe we are dealing with the competitive landscape shifts exceptionally well and that's because we have a great team across the company that knows how to execute and innovate. We have the scale, balance sheet and relevancy to compete with anyone. So, if you think about what we're doing to position ourselves for growth, we've expanded our broadband network by 1.2 million new homes passed in the last 12 months, the most in the company's history, and we put plan to continue to do that. We're upbeat about the long-term in parks despite this quarter and are about to finish building the biggest, most technologically advanced theme park to hit the US market in decades with Epic Universe next year. And as you've seen recently, instead of engaging in a process to buy content companies, we have focused primarily on organic opportunities like the NBA, one of the most coveted sports franchises across the globe, which will help drive growth for us well into the future. With that, let's hand it over to Marci to take your questions.
Marci Ryvicker:
Thanks, Brian. Operator, we are ready to open the line for questions, please.
Operator:
Thank you. We'll now begin the question-and-answer session. [Operator Instructions] Our first question today is coming from Ben Swinburne from Morgan Stanley. Your line is now live.
Ben Swinburne:
Thank you. Good morning. And Mike, thanks for all the detail on the NBA contract. Appreciate that. I wanted to ask about parks and broadband. Maybe, Jason, on broadband, you made some comments about ACP and how Dave and the team are managing it, it seems like it's going well. It seems like you were implying third quarter losses might be down from Q2. I don't want to put words in your mouth, but you talked about an offset around seasonality, I was just wondering if maybe you could revisit that in a little bit about how you guys are managing it from a product and marketing point of view in the third quarter. And presumably, that's the end, we can move on beyond 3Q, we can put ACP behind us, so wanted to ask about that. And then, on parks, thank you for all the color. When you guys look at your pacing data, which I imagine you've got months ahead of you that you can see, is there any -- do you see any churn, or should we be thinking about year-on-year pressure on this segment moving at least through the end of the year and into next year as we get ready for Epic? Any more color on sort of what the outlook looks like would be appreciated. Thanks so much.
Dave Watson:
Hey, Ben, this is Dave. I'm going to jump in a little bit on the ACP part first. So, on -- I think it's important to just cover a little bit of context and then we'll get to the outlook in view of Q3. Most of the enrolled ACP customers as we said before have been with us and they are on a postpaid basis, so I think that's an important thing to remember. And our strategy has been consistent. We've been looking to help the ACP customers stay connected through a variety of options, starting with Internet Essential. And since 2011, we've connected millions in the largest, most comprehensive private sector Internet adoption program in the country. The good news is that our ACP customers are eligible to switch to our IE, Internet Essential tiers that we have, and we have a couple. In addition, we have Xfinity Mobile and we have good offers through this transition and to help them save money on their monthly bills. The Internet Essential customer, the plus tier, customers could take a free line of Xfinity Mobile for a year and ACP customers who add Xfinity Mobile can get an additional free unlimited line for a year. So -- and then we just started with NOW Internet, NOW Mobile, and so nothing material on that, but I think it puts us in good position as we complete the transition. We spent -- as Jason said, we've spent a lot of time thinking about this, been very proactive, prepared for this, and in many ways, it's similar to the promotional role activity that we've managed for decades, so we're used to that. On the -- from a subscriber viewpoint, also as Jason said, we saw a minimal impact in ACP in Q2. Looking forward, we expect the bulk of the ACP subscriber-related activity to happen in the third quarter, including losses associated with non-paid churn. Very focused on retention. It's early, but the biggest impact I think we're going to see will be on the non-pay side, and as we're just getting into the beginning of the non-pay cycles. Encouragingly, we're not seeing much voluntary churn in this group. So, our goal, we'd like to get through the ACP impact as quickly as possible, and right now we're planning to take a reserve on incremental non-pay activity in the third quarter, but again, it is too early to quantify and we just won't know until we're further through the cycle. So, we have a normal disconnect process that we managed for a long period of time, and again, this is the post-pay universe that we have managed through. So, we'll -- that is our view. I think it will be primarily within Q3, but encouraged by at least the voluntary churn aspect. Jason?
Jason Armstrong:
Yeah. I think Dave said it perfectly, as you think about third quarter, Ben, I think unpacking it and similar to what we saw in the second quarter, the competitive environment remains intense, but it's stable. It's sort of no worse, no better than we've seen over the past couple of quarters, I think that's the starting point. Second, as we pointed out, it's a quarter where we do get seasonal tailwinds, the same things that were headwinds in the second quarter largely become tailwinds in the third quarter. And then there's ACP that works against that where we will see an impact. As Dave said, the intention is to be largely through the impact by the end of the third quarter between actions we've seen and then a reserve we will take. And so, that's the thing we have to make sure we're executing very well against, but as Dave said, the early trends on that, whether it's voluntary churn or trends we've seen so far in non-pay and building non-pay and reserves around that are encouraging.
Ben Swinburne:
Great.
Mike Cavanagh:
And, Ben, it's Mike on parks. So, to hit on that again and appreciate the question, I think we covered a lot in the earlier remarks, but I'll start where Brian last finished, which is, we couldn't be more excited about and confident in the long-term trajectory of the parks business, particularly as we look ahead to next year with Epic Universe, which is truly -- looking truly unbelievable. And then, other attractions coming, Hollywood is going to get a Coaster and Donkey Kong Country into Osaka in the latter part of this year. Timing, TBD on both of those. But in the near term, I think the domestic attendance challenge that was -- what drove two-thirds of the poor comparison, the factors causing that, which is really the COVID pull-forward that we talked about and the timing of attractions, particularly in Hollywood lapping Super Nintendo, and in Florida, the fact that we originally planned to have Epic opened this year, but with COVID pushed it back, and so have a lull in the action. We haven't started a new big attraction since VelociCoaster in 2021. So, as a result of that, I think the factors, even though we're excited about Hollywood Horror Nights in the second half of the year and a little bit of moving past the lapping, I think the trends that we are experiencing likely continue until we get to -- until we get to Epic opening up sometime next year.
Ben Swinburne:
Thank you, guys.
Marci Ryvicker:
Thanks, Ben. Operator, next question, please.
Operator:
Certainly. Next question is coming from Craig Moffett from MoffettNathanson. Your line is now live.
Craig Moffett:
Hi, thank you. Good morning. A little bit more on ACP, if I could. Mike, could you just give us any early insight you've got on the delinquency rate for people that are 30 days or 60 days past due, just so we can sort of get a sense of what non-pays may look like? And then, presumably, there was some impact, certainly, there was in the first quarter, of just lower gross adds in the category because new enrollments were shut off and somebody moving across the street, for example, would lose it at their old address, but not be able to get it at their new one. Do you have any estimate for how much ACP impact there might have been in the gross add category? And then, just two -- one just simple housekeeping question. You typically report cable margins on the conference call, in the script. I didn't hear it, maybe I missed it, but I'm wondering if you could tell us what cable margins were in the quarter.
Mike Cavanagh:
I'll let Dave handle the ACP question, Craig. It's Mike.
Dave Watson:
Hey, Craig, Dave. So, in terms of delinquency rates, there's nothing. We're watching, it's just -- we have a normal process that we manage through based on due dates and voices and it goes anywhere from two to three months. There's nothing at this point to report on at this stage. We watch it closely. Other than to go back to what I said, been very proactive, and I think it we're helped by experience and promotional roles and the fact that we tried to put customers into packages that made sense for them proactively. So, there's a lot of work that went into that ahead of time, but nothing at this stage and we'll give more as we go. In terms of -- the question in terms of lower gross adds impacts on connects, it was not material that we saw in Q2. So maybe just a little bit in terms of things that we said, but yeah, it wasn't a substantial impact in Q2 and we think the bulk of what we're seeing is really going to be on the non-pay side, which will occur in Q3.
Jason Armstrong:
Hey, Craig, let me hit the margin question real quick. So, I would say, the way we're looking at the business is really across Connectivity & Platforms. So, looking at it that way and managing the business that way. But to unpack it, legacy cable margin, if you wanted to look at it that way, the margin was up 110 basis points in the quarter, so really strong operating improvement to up to 48.4%.
Craig Moffett:
Okay. Thanks. Could I squeeze in one more and just [Technical Difficulty] your thinking is right now about BEAD and whether we might see more capital investment on the BEAD side?
Dave Watson:
Yeah, this is Dave. BEAD, we're looking at it very closely. It is going to be worked out on a state-by-state basis. We're optimistic in a lot of cases, but we'll have to look for the guidelines and the specifics tied to it. Nothing at this point would suggest we're going to be beyond the capital intensity that we've already given out. I think with all -- I mean, we're optimistic. One of the points that Brian mentioned, the 1.2 million that we've done in the last 12 months is astounding. And the machine is really going. So, we're leaning in, going for it, but BEAD will be on a state-by-state basis.
Marci Ryvicker:
Operator, we are now ready for the next question.
Operator:
Certainly. Next question is coming from Jessica Reif Ehrlich from Bank of America. Your line is now live.
Jessica Reif Ehrlich:
Thank you. I have an NBA question and also one on advertising. The benefits, as you outlined, are pretty obvious of getting the NBA, but it does come at a significant price. I was hoping if you could walk us through how you expect to make a positive financial return and maybe elaborate a little more on what role Peacock will play since there's a clear benefit there. But how does it affect -- how does this new deal impact programming spend for other areas including general entertainment? And then, as part of Peacock, maybe you could talk about like the StreamSaver, the bundle with Netflix and Apple TV, and the response you've had? And then, on advertising, the upfront is now done. Maybe you can talk about a little bit about the unique selling position you've had relative to others and what the volume is overall on pricing, et cetera, just what you're seeing in the overall market?
Mike Cavanagh:
Sure. Hey, Jessica, it's Mike. So, I think I've essentially covered everything that I wanted to cover and can cover at this stage on NBA in the prepared remarks. Obviously, when the NBA makes its ultimate announcements, we'll -- that will be another moment where we can go deeper. But just to the point generally is that we are looking at the NBA as we all said as some of the premier content that is culturally relevant, excellent audience, widens out the calendar year for us across Peacock and NBC, can do a lot with the demographics that follow the NBA around other programming. So, when you think about the business case for it, when you look at the long-term and as we are managing the media business, broadcast and Peacock as one, I think the unique reach that we have and ability for a sport like the NBA to reach so far with our existing broadcast business and use, as I said earlier, plenty of exclusive games for Peacock to drive excellent acquisition in Peacock and we've talked about before using NBA. And as we've talked about before, sports has been a great source of acquisition for us in Peacock and a great source of value to the consumer. But what's very interesting to us is how significant the viewership is of sports viewers on Peacock of things other than sports. So, when you take a zoom out and think about the total picture of what we're trying to do, which is to bring our excellent TV media assets into the future, I think you can -- we view the NBA as an excellent piece in that puzzle and it will allow us to rebalance programming from other areas. Obviously, we'll fill a few nights on NBC with this content versus other content, and we'll use this to do acquisition spend in Peacock and lighten up in some other places. But the long-term goal for Peacock is to have a service that is a balance of sports, entertainment, and news. And so our content teams are now very focused on that new audience and what we're going to be able to do to drive entertainment content with the advantage of being linked closely to the NBA and to the audience that follows it. And then, on advertising, so second quarter, pretty -- only a slight step down from the first quarter, but clearly we had a much heavier load of sports in the first quarter than the second quarter, and so that -- adjusting for that, I'd say again that the advertising market remains pretty stable, and we feel very well-positioned for the second half of the year with the Olympics coming up starting this Friday, elections, and a great slate of content coming to NBC and Peacock. In terms of the upfront, we're pleased with our results. Total volume for us is going to be basically in line with last year as is linear price. We got well over $1 billion in upfront volume for Peacock again, which -- a nice growth over what we had last year. And so, if you step back, we'd say the overall upfront market was pretty solid. We moved quickly given our strength of our assets to secure the volume that we got. So, we feel we were a success in this more challenging upfront given the arrival of so many of the new players, especially in the AVOD and SVOD space. So that's the report on the upfronts, but we're moving forward and feel like the team did quite a good job.
Marci Ryvicker:
Thanks, Jessica. Operator, next question, please.
Operator:
Our next question today is coming from John Hodulik from UBS. Your line is now live.
John Hodulik:
Great. Thanks. Maybe on the cable side, a little bit better trends in both video and wireless. On the video side, what's driving the improvement there? Do you expect it to continue? And are you seeing any effects of the launch of the NOW brand? And then, in wireless, you guys talked about some new pricing and promotion, but do you guys think you're benefiting at all from some of the ACP losses on the prepaid side? I don't know if you guys saw yesterday, Verizon announced they sort of turned off 400,000 subscribers. I think we'll see something similar with the rest of the wireless companies. But do you think this underlying growth is sustainable, or do you think that ACP is somehow boosting the growth at this point? Thanks.
Dave Watson:
Hey, John, Dave. So, in terms of video, as Jason said, it's -- our video losses are lower than the ones -- last year, it's tied. We did take a slightly less rate increase this year than last year. And the key for us in video is just positioning video with broadband and that video does help in that regard. We've seen positive churn in terms of video, reimagining video around the NOW TV product and IP and that has been steady. It's still early, but has been helpful. So, video, I think for the right segment, we offer a lot of value and we continue to position it, I think, very well with broadband. But difficult -- and still in terms of some of the fees and things that we have, but I think an important category for us. So on -- in terms of the Mobile side, NOW Mobile is not material at this point, way too early. The acceleration in line adds over Q1 driven by the early success of the new pricing plans, really competitive now in multi-line pricing. Launched in April, we targeted it for a while, now it's scaling, and it's really got traction, as well as the Buy One, Get One line offer to our base. So, wireless is such an important part of our overall strategy and key that it's 12% penetration, we've got great runway ahead. Business Mobile is just getting going and it's a great position for us in terms of convergence. I think, we're uniquely positioned in terms of ubiquitous offers across our entire footprint, and mobile will be front and center as we approach the Olympics and we will have a great offer with broadband, with mobile, being able to tie all this together, so very excited with it. The comment -- just one other part in terms of what happened in terms of Verizon's unpacking that, the only thing I'll say is, I think it's an important distinction that our ACP customers are postpaid versus their prepaid. It's a different group, a different dynamic. And so, not really -- we're just getting going on our NOW products. And so, it's very, very early on. Excited about that. And I think we're introducing it at a very good moment, but it's not material at this stage.
Marci Ryvicker:
Thanks, John. Operator, we're ready for the next question.
Operator:
Certainly. Next question is coming from Jonathan Chaplin from New Street. Your line is now live.
Jonathan Chaplin:
Thanks, guys. I guess for Jason, two quick ones on content costs in the connectivity business. They came in quite a bit lower than we expected, and I'm wondering if you can give us a little bit more color on what's driving the trend there and how sustainable it is. And then, we're trending a little bit lower than guidance on CapEx so far this year. I'm wondering if that's just timing-related if it picks up in the back half of the year. And then, Mike, I'm not sure if you -- I heard you loud and clear on having sort of said what you can on the NBA deal. I'm wondering if you can just give us a little bit of context around the timing of costs and revenues though. When -- I recognize it's forward-looking, but when should we expect to see the costs from the new contracts start to hit? Thank you.
Jason Armstrong:
Thanks, Jonathan. Why don't I start with CapEx, Dave will hit content costs, and then Mike with NBA. So, on CapEx, you're right, we've had some variability this year. I would say, relative to the initial guidance we gave both on the Content & Experiences side, where we talked about this is the final significant year of Epic spending and then we get relief beyond this. And then, on the Connectivity & Platform side, which I think is probably where more of your question was, we gave a capital intensity envelope as we entered the year. We also said intend to do 1.1 million-plus in terms of homes passed. We're obviously trending a little bit above that at this point, but still feel comfortable with the capital intensity envelope that we gave. And so, there are some timing aspects around equipment purchases within the year. I would say, still feel comfortable with the existing capital intensity envelope. And within that, doing more and more homes passed at a really efficient rate, I think that's a testament to how the team is executing here.
Dave Watson:
Hey, Jonathan, Dave. So, just on the content cost side of things, that's also timing related. We -- in the sports side, well-known thing in terms of RSNs and -- but there are other timing-related things. Every contract with the programming partner is different, every relationship is different, so won't go into the specifics. But it is key that we focus on, for us flexibility, increasing market choice. We segment the marketplace both video and broadband, and together, and that is important that we're competitive in every segment. And at the end of the day, we're focusing on value. Combining linear streaming considerations on a case-by-case basis, but mostly at this point is timing related.
Mike Cavanagh:
And Jonathan, it's Mike. On NBA, I wish it were sooner, but the contract doesn't start till the 2025-2026 season. So, it's fall of 2025 that we would start to bear the expense of the right side of it. And obviously, that is also as we build into that when we would begin to see the benefits of subscriber acquisition around the NBA.
Brian Roberts:
And this is Brian. Just want to -- just to close out perhaps Mike's opening comments on the NBA. Doesn't -- opportunities like this come along very rarely when there's long-term relationships up for grabs. Inside and we'll have -- when it gets all announced, the detail that Mike described, we have probably more content than anybody and it's all, I think, at a value that we'll be able to, as one of the other questions asked, support and demonstrate. And one of our real advantages here is the way we're running the media business, and Mike created one group with our existing assets like NBC and our growing asset like Peacock, and putting that together is very appealing for the reach, for the consumer access, for the innovation that we'll have in the years ahead, and you'll see some of that innovation during the Olympics. There'll be a lot of content on NBC, but way more content on Peacock, and it allows for the trends that we're seeing in viewing behavior. So, it's a very exciting moment and I think we'll have more to say in the weeks ahead.
Marci Ryvicker:
Thanks, Jonathan. Operator, next question, please.
Operator:
Certainly. Next question is coming from Michael Ng from Goldman Sachs. Your line is now live.
Michael Ng:
Hey, good morning. Thank you for the question. I just have two, one on business services and one on wireless. First on business services, I was just wondering if you could talk about some of the key initiatives or things that might be changing at Comcast business following Ed's appointment as President to more aggressively pursue the mid-market or enterprise? What are you seeing in terms of the competitive side within SMB? Is it just fixed wireless, or is there more to that? And then, on wireless, given the strong potential upgrade cycle on the back of AI smartphones and the iPhone 16, I was just wondering if you could talk about the Xfinity Mobile strategy to capitalize this -- on this from a promotional marketing perspective. What levers are you planning to pull this holiday to potentially lean into wireless to help the broadband business and wireless at large? Thanks.
Dave Watson:
Got it. Thank you. This is Dave. So, a couple of things. Let me start with business. As you said, it is competitive in the small business categories, competitive in every category, but in particular, the small business one. There certainly is some fixed wireless that we've seen, and saw it in the Verizon results, pretty high percentage of the fixed wireless that are in the small business thing, and we're -- we look at that closely. We are intensely focused on our competitive playbooks and we're going to constantly compete for share. But we're also focused on revenue per relationship. And so, in the small business area, before getting into mid-market, we're doing a lot of product upgrades, adding value and speed, WiFi, security. And so, we made good progress and revenue focus around in small business. And it's such a huge opportunity for us and still in terms of small business. But Ed has stepped right in. It's a terrific team in the business services group that he's working with. And there really is, I think, a unique opportunity. When you look at the overall addressable market of $60 billion, less than 20% there, and a huge chunk of this will be mid-market and enterprise. And we're -- and you add on top of that international opportunities that we're beginning to coordinate and work well with Dana and the team at Sky. So, yeah, we really are seeing nice relationship growth in mid-market and enterprise. That's the starting point, but in addition to like all of our strategies, we're adding more products and attaching new products on these relationships, and going beyond just connectivity into a full managed relationship basis. So, Ed is driving that, and we're in a good competitive position for growth, and I think we have a good ability to increase ARPU across an increasing higher-end base of customers. So, on the mobile side of upgrade, it is -- every single upgrade moment pay close attention to that one too, and we're optimistic. We're in good position. We have a great trade-in program for mobile that we've had in place now for a while. And then, in addition to that, we go in and out in terms of subsidies on top of that trade-in program. And then, when good upgrade moments happen, we are the switching provider. So, when people -- we have great core rates and we have good handset offers and good position for it. So, being a switching provider, I think we are -- I think in a unique position to really take advantage of that. And when you look at things going into the optimism for Q3, one of the most important programs that we'll do, along with the handset upgrade initiative on mobile will be the Olympics. And the Olympics are such a unique opportunity for us to showcase the best broadband, the best mobile service offering, combining those two things together in such an attractive offer. On top of that is the greatest UI in the marketplace that helps you find whatever you want. So, really excited about that. Look for that in the next couple of days, but mobile will be front and center along with broadband when that happens.
Michael Ng:
Great. Thanks, Dave.
Marci Ryvicker:
Thanks, Mike. Operator, we have time for one last question.
Operator:
Certainly. Our final question today is coming from Steven Cahall from Wells Fargo. Your line is now live.
Steven Cahall:
Thanks. So, with mid-splits now reaching over 40% of the footprint, I was just wondering if you have an updated outlook on when you think you'll be at DOCSIS 4 for most of your broadband passings. And maybe within this you could just update us on where fiber overlap is, but also as you get through this network investment architecture that you laid out earlier this year, when you think about the capital intensity in C&P coming down and we'll start to see that benefit in growing free cash flow. So, timing on that, I think, would be really interesting. And then, how are you thinking about getting to just breakeven on Peacock? You talked about media EBITDA on a total basis growing in the first half and in the second half, too. It seems like if the Peacock losses keep getting better at this pace, you could be close to breakeven this time next year, but I know you've got NBA coming. So, just wondering if we could think about that benchmark quite yet. Thank you.
Dave Watson:
Hey, Steven, this is Dave. Let me start and then hand it over on the Peacock side. So, we're 42% mid-split right now. We expect to be 50% by year-end. And the DOCSIS 4.0 that follows, multiple markets so far, it's early, no specifics in terms of the final rollout on that. But it really is tracking very well on top of the lot of new footprint expansions of 1.2 million over the last 12 months, this upgrade program is moving along very well, and it tracks to where the customers are, and our steady focus around the higher end. And one of the things that we see, we have the most effective and efficient build that's ubiquitous that is addressing speed, capacity, coverage and it helps us because as we're doing this, remember, we're virtualizing huge parts of the network and avoiding future node split. So, it's very efficient in helping us with the -- 70% of our customers are 500 megabits or higher, a third are taking a gig. And it's tracking to maybe one of the biggest tailwinds that is out there and that's the fact that our network consumption is still low double-digits increasing. And that's not stopping. And so, we're putting ourselves in position with a great upgrade program. And so that to me is, I think, a great advantage that we do have. In terms of competition, in terms of fiber, we're now 50% in terms of the overbuilt. We expect by the end of '25, that'll get to 60%. We'll probably go higher than that. We have a long track record of competing against fiber 20 years at this point. So, we do think fiber is quite frankly the longer-term competitor, keeping our eye on, compete fiercely against fixed wireless and every competitor, but we anticipate where they're building, what they're doing and keeping track of all of that. So, like our results -- and encouraged, when you look going into Q3, one of the reasons of optimism is that voluntary churn that continues to perform very well. And I think it's our superior network combined with better products and extreme focus on competition.
Jason Armstrong:
Hey, Steven, I would just round that out on the capital intensity question, because I think embedded in that was sort of a long-term capital intensity question. If you look at what we're doing now, the path towards mid-splits, which as Dave mentioned, really good progress there, that kicking off DOCSIS 4.0 and then adding 1.2 million homes passed, which is a record for us in the last 12 months and doing that all within through the existing capital intensity envelope, which is one of, if not, the lowest in the industry. So, very good progress there. As you think about longer term, a lot of people ask this question in the context of is there the next big thing coming in terms of the network upgrade. We feel very comfortable between mid-splits and DOCSIS 4.0, that leading to multi-gig symmetrical speeds that, that is the network for the future. So, we don't see the next big thing coming. The one area that I'd point out, we'd love to do more homes passed. We've accelerated the rate from 800,000 in the past couple of years up to currently 1.2 million. We won't get capital intensity because of that. If those are good returns and things we should be doing, we'd love to do more there.
Mike Cavanagh:
Steven, on Peacock and media EBITDA, I think you heard us right anyway, heard me right. I've been talking since I've been doing this that I don't really look at Peacock as standalone. I mean, it's an interesting exercise and I'm happy to share the numbers of what the loss is on Peacock as we're building it. But strategically to not pursue that path would leave the existing media business on a downward trend. So, I think we are thinking about it over multiple years. I'm very confident that what we're doing around Peacock and the media business together, operating together is going to put us on a path to optimize that business. And as you said, I think this is a year where we see the growth in Peacock offsetting the decline in some of our linear businesses, and that's basically a trend I would expect to see carry forward. There's going to be ebbs and flows. As Brian said, something like NBA is once in a generation almost to get an opportunity like that. So obviously, we'll make some adjustments and it might pause our trajectory the year we take it on board, but I think it's part and parcel of the idea that we're bringing the media business to a better future by investing behind Peacock and doing it together with all our assets, entertainment, sports and news as what our media business will look to be in the future. Well, thank you everybody. I think that's it. I stole Marci's line. Go ahead.
Marci Ryvicker:
Thanks, Steve. This concludes our second quarter earnings call. Thanks for joining us.
Operator:
Thank you. That does conclude today's question-and-answer session and today's conference call. A replay of the call will be available starting at 11:30 am Eastern Time today on Comcast Investor Relations website. Thank you for participating. You may all disconnect.
Operator:
Good morning, ladies and gentlemen, and welcome to Comcast's First Quarter Earnings Conference Call. [Operator Instructions] Please note this conference call is being recorded. I'll now turn the call over to Executive Vice President, Investor Relations, Ms. Marci Ryvicker. Please go ahead, Ms. Ryvicker.
Marci Ryvicker:
Thank you, operator, and welcome, everyone. Joining us on today's call are Brian Roberts, Mike Cavanagh, Jason Armstrong and Dave Watson. I will now refer you to Slide 2 of the presentation accompanying this call, which can also be found on our Investor Relations website and which contains our safe harbor disclaimer.
This conference call may include forward-looking statements subject to certain risks and uncertainties. In addition, during this call, we will refer to certain non-GAAP financial measures. Please see our 8-K and trending schedule issued earlier this morning, for the reconciliations of these non-GAAP financial measures to GAAP. With that, I'll turn the call over to Mike.
Michael Cavanagh:
Thanks, Marci, and good morning, everyone. Across the company, our team is managing extremely well in a highly competitive and evolving marketplace. We have a clear vision for how we are going to compete now and into the future, combined with a sharp focus on execution. Equally important, our disciplined capital allocation strategy, coupled with our strong balance sheet, puts us in an enviable position relative to our peers to invest organically and aggressively in our 6 scaled and diverse growth businesses namely
In the first quarter, these businesses generated a high single-digit increase in revenue on a trailing 12-month basis. And when combined with our substantial share repurchase activity, enabled us to deliver double-digit adjusted EPS growth as well as significant growth in free cash flow per share. In fact, since 2018, we grew adjusted EPS over 50% and free cash flow per share nearly 25%. Now for some of the highlights of the first quarter, I'll start with Broadband. The broadband market remains extremely competitive, particularly within the market for more price-conscious consumers. We continue to be intensely focused on segmentation, providing customers with options that meet both their lifestyle and budget. Importantly, we are striking the right balance between ARPU and subscribers, which is clearly reflected in our first quarter results, where despite modest subscriber losses, ARPU grew over 4%, driving mid-single-digit growth in residential broadband revenue to over $6.5 billion. We continue to see extremely encouraging broadband consumption trends across our base of 32 million customers. Usage on our network rose double digits year-over-year with broadband-only households consuming over 700 gigabytes of data each month, and our broadband customers continue to value faster speeds. Today, over 70% of our residential subscribers receive speeds of 500 megabits per second or higher and around 1/3 are getting a gig or more. We believe that consumers' expectations for their broadband experience in terms of speed, reliability, security and performance will only increase over time. It is extremely important to us that our network upgrades stay well ahead of this demand, our deployment of mid splits doubled year-over-year and now reach 40% of the footprint. The investments we are making to increase capacity and incorporate multi-gigabit symmetrical speeds everywhere we offer service put us in a great position to capitalize on these very favorable consumer trends. And when combined with our rapid footprint expansion, set us up to gain market share and return to broadband subscriber growth over time. Turning to wireless. We increased our domestic customer lines by 21% year-over-year to nearly $7 million, yet with wireless penetration of our residential broadband customer base still only 11%, we have plenty of room to grow. We continue to see the benefit of bundling broadband and mobile, which decreases churn and improves customer lifetime value. Our customers also benefit by being connected to our WiFi network, which is the largest in the nation. In fact, 90% of all Xfinity Mobile traffic is delivered over WiFi, not cellular, and we are constantly adding new features to further differentiate the experience. The most recent example is our introduction of WiFi Boost, which enables any Xfinity Mobile customer to experience speeds of up to 1 gig whenever they connect to our 23 million hotspots at no additional cost. Across our Connectivity & Platforms business, we're focused on profitably serving each segment of the market from our premium and traditional customers who want fully featured products to more price-driven consumers. With regard to the latter, we are introducing NOW, a new brand and product portfolio targeting the prepaid market that delivers high-quality, low-cost Internet, mobile and streaming TV products with simple all-in pricing. NOW Internet and mobile will be particularly helpful to those Americans impacted by the end of ACP, bringing them another option for affordable, reliable connectivity and supplementing our Internet Essentials program, which we offer to eligible households as part of our long-standing commitment to help close the digital divide in America. Turning to Content & Experiences. Let's start with parks. We continue to see strong underlying demand in both Hollywood and Japan, where healthy attendance and per cap levels were once again driven by the success of Super Nintendo World. Building on our momentum, later this year, we're opening our newest Nintendo-themed land, Donkey Kong Country, which will increase the size of Super Nintendo World in Japan by 70%. Switching gears to Orlando. We started to feel some pressure on attendance levels late in the first quarter, which tends to occur in tandem with the ebbs and flows of new attractions in the market. Right now, we happen to be lapping the multiyear surge in attendance from our opening of new attractions in prior periods, but we remain confident about our longer-term growth opportunities, especially as we look ahead to next year with the opening of Epic Universe. With 3 new hotels and 5 immersive worlds featuring more than 50 attractions, entertainment, dining and shopping experiences, it will be the most technologically advanced park in the world. Together with our 3 current gates in Orlando, Epic will enable us to offer a full week's vacation experience to even more guests. Moving to Studios. We're incredibly proud of our film team and our recent ranking as the #1 global studio by worldwide box office and winner of Academy Awards, including Best Picture for Christopher Nolan's Oppenheimer. On the back of our fantastic performance in 2023, the power of our studios continued this quarter with the theatrical release of Kung Fu Panda 4, which has grossed over $480 million in worldwide box office to date. And we have an exciting slate still ahead. For the third year in a row, we'll release more movies than any other major studio with The Fall Guy, an action thriller starring Ryan Gosling and Emily Blunt coming this May; Despicable Me 4, Illumination's newest installment of this highest grossing animated franchise as well as our adaptation of Twisters, both debuting in July; and Wicked, one of the most highly anticipated movies of 2024 coming in November. Finally in media. We are successfully managing the segment as one business across linear and streaming, by providing the tens of millions of traditional pay TV subscribers as well as streamers with choice in how they engage with us, we continue to generate significant audience for our programming. Big events like the Olympics, Sunday Night Football, Big Ten; top entertainment shows like Saturday Night Live and Law & Order, with strong consumer demand for our content, we're well positioned to evolve with the changing market. Our exclusively streamed NFL Wild Card game was a big success this past quarter. We added and then retained even more new Peacock subscribers than we expected. Overall, people are staying with us to engage in a broad range of content, spending 90% of their time on the platform viewing nonsports programming. This includes scripted shows like Ted and reality shows like The Traitors, both of which ranked within Nielsen's streaming top 10. And our award-winning collection of films like Oppenheimer, which premiered exclusively on Peacock in February and was the most watched film across all streaming in its first 7 days on the platform. Clearly, Peacock has been on a great trajectory since our launch 4 years ago, where 34 million paid subscribers having grown 12 million year-over-year and at a $10 ARPU. Looking ahead, our content offering provides such a great value proposition that we should have some real pricing power over time. Of course, sports also play an important role in our media business, and that's especially true this year. Following the Kentucky Derby in May, we'll have the Paris Olympics for 17 nights this summer. With more programming hours on the NBC Broadcast Network than any previous Olympics and over 5,000 hours of live coverage on Peacock, the games are on track to generate the most advertising revenue in history with $1.2 billion in ad sales commitments. Right after the Olympics, we have the return of football with Big Ten, Sunday Night Football and the NFL's first-ever Friday night opening game from São Paulo, streaming exclusively on Peacock. So wrapping up, I'm really proud of the work that our teams across the company are doing. Together, we're executing at the highest level and positioning ourselves for growth in a challenging and dynamic marketplace. So Jason, over to you.
Jason Armstrong:
Thanks, Mike, and good morning, everyone. I'll start with our consolidated results on Slide 4. Total revenue increased 1% to $30.1 billion. And within this, our 6 major growth drivers generated nearly $17 billion in revenue, well over half of total company revenue and once again have shown steady and consistent growth at a high single-digit rate over the past 12 months.
While EBITDA was in line with prior year's level at $9.4 billion, we generated a high level of free cash flow this quarter at $4.5 billion, and we returned $3.6 billion of capital to shareholders, including $2.4 billion in share repurchases. And over the last 12 months, we have reduced our share count by nearly 6%, contributing to our adjusted EPS growth in the quarter of 14%. Now let's go through our business results, starting on Slide 5 with Connectivity & Platforms. Note that our largest foreign exchange exposure is to the British pound, which was up 4% year-over-year. So as usual, in order to highlight the underlying performance of the Connectivity & Platforms business, I will refer to year-over-year growth on a constant currency basis. Revenue for total Connectivity & Platforms was flat at $20.3 billion, reflecting strong growth in connectivity revenues, offset mainly by declines in video revenue. Residential Connectivity revenue grew 7%, driven by 4% growth in domestic broadband, 13% growth in domestic wireless and 19% growth in international connectivity, while Business Services Connectivity revenue grew 5%. In domestic broadband, our revenue growth was driven by very strong ARPU, which increased 4.2% and came in a bit above our historical range. Our team is doing an excellent job of customer segmentation while balancing rate and volume. And we are encouraged by the positive consumer behavior trends we see in our base of 32 million customers. Bandwidth requirements and engagement are increasing at a rapid clip while the vast majority of our customers are now on speeds of 500 megabits or higher, and adopting advanced tier as a service like xFi complete at a higher rate. But as Mike mentioned, it continues to be a very competitive environment. And we lost 65,000 subscribers in the first quarter, following a loss of 34,000 subscribers in the fourth quarter of 2023. As we sit here right now, we do not see this trend improving in the near term. We expect churn could be elevated given the end of ACP, which is only fully funded through April and partially funded through May. We remain in constant communication with our ACP customers and we'll continue to be diligent in helping this customer segment stay connected through various options. Whether that's our successful Internet Essentials program or our new prepaid NOW offerings, as Mike described. In addition, I want to remind you that the second quarter also tends to experience seasonal headwinds. While it's a competitive market, especially for the price-driven segment, we will continue to compete aggressively, yet in a financially balanced way and expect to drive healthy broadband revenue growth through growth in ARPU, which we expect to remain well within our historical range of 3% to 4% growth even as we manage through the ACP transition. Turning to domestic wireless. Revenue growth of 13% was due to higher service revenue, driven by a 21% year-over-year increase in our customer lines, ending the quarter at $6.9 million in total, including the 289,000 lines we just added in the quarter. We are consistently in the marketplace testing new offers, including some recent pricing plans targeted at multiline customers, the new NOW Mobile product as well as our Buy 1, Get 1 line offer. We continue to see significant opportunity in wireless to increase the penetration of our domestic residential broadband customer base, which currently sits at 11% and to sell additional lines per account. International connectivity revenue reflects strong growth in broadband revenue, driven by solid ARPU growth as well as growth in wireless due to additional customer lines and also higher ARPU. For business services connectivity, we generated 5% revenue growth driven by higher ARPU in small business and broader growth in both customers and additional solutions for mid-market and enterprise. The SMB market has gotten more competitive but will aggressively defend our position. And similar to this quarter, we'll grow revenue by increasing ARPU, driven by higher adoption of additional products like Mobile, Security Edge, Connection Pro and WiFi Pro and through targeted rate opportunities. Meanwhile, our momentum continues to build in mid-market and enterprise as our expanding capabilities in managed services, wide area networking and cybersecurity have led to increasing customer wins and the expansion of existing relationships. The strong growth in our Connectivity businesses was offset by a decline in video and other revenue. The decline in our video revenue was driven by continued customer losses and slower domestic ARPU growth versus last year, and the lower Other revenue reflects continued customer losses in wireline voice. As I mentioned earlier, Connectivity & Platforms total EBITDA increased 1.3% with margin of 50 basis points, reflecting a decline in overall expenses driven by the mix shift to our high-margin connectivity businesses, combined with a continued focus on expense management. While margins for our domestic legacy cable business improved even more, our international business was impacted by a reclassification of some expense from capitalized software to operating expenses, creating a tough comparison to last year. We will see a similar trend until we start to lap this change at the end of this year. I'll note that absent this change, EBITDA growth in the first quarter would have been about 1 point higher, and our margin improvement would have been about 50 basis points higher. While this change increased our operating expenses this quarter, there was an offsetting decline in Connectivity & Platforms capital, resulting in a neutral impact on net cash flow, which was up 5% this quarter. Breaking out our Connectivity & Platforms EBITDA results further. Residential EBITDA grew 1.1% with margins improving 60 basis points to 38.3%. And Business Services EBITDA growth was lower than our typical mid-single-digit level at 2.6% with margins declining 160 basis points to 56.7%. These results include significant investments in the enterprise space, including in sales and fulfillment that we are making to drive future revenue growth. Business Services generates well over $5 billion in annual EBITDA, which is margin accretive, and we expect it to continue to be a material contributor to overall connectivity and platforms growth this year and over the longer term. Now let's turn to Content & Experiences on Slide 6. Overall, revenue increased 1% to $10.4 billion and EBITDA decreased 7% to $1.5 billion. Let's take a closer look at the details. Starting with Theme Parks. Revenue increased 2%, while EBITDA decreased 4% for the quarter. These results reflect the negative impact of currency as the Japanese yen is at a 34-year low against the dollar. Adjusting the results to exclude the impact of foreign currency, Parks' revenue would have increased 5% and EBITDA would have been flat compared to last year's first quarter. We had strong underlying growth at our park in Osaka, which continues to benefit from demand for Super Nintendo World. We're also seeing growth in Hollywood despite lapping the opening of Super Nintendo World in that park during the quarter. Beijing results were relatively flat in what is typically a seasonally light quarter, and Orlando results were below last year, but still roughly in line with pre-pandemic levels. We are seeing some pullback from the unprecedented attendance we realized immediately after the pandemic, which we believe is driven by the timing of new attraction openings and some increased competition from other entertainment venues, notably cruises. At Media, which includes our TV Networks and Peacock, revenue increased 4% as Peacock's strong growth of 54% more than offset a low single-digit decline at our linear networks. Distribution revenue growth of 7% was driven by Peacock with subscription revenue growth of 68%, powered by the 55% year-over-year increase in our paid subscriber base to 34 million including 3 million net adds in the first quarter. We are really pleased with Peacock's trajectory. We started the year with an incredibly successful NFL Wild Card game, which resulted in a nice lift to paid subs. But even more important was how our broad content offering enabled strong consumer acquisition, retention and engagement. We've had success across a broad range of content during the quarter, including films moving into our Pay-One window like Oppenheimer, the most watched Pay-One film in Peacock's history; and The Holdovers, as well as successful originals, including Apples Never Fall, Ted and the second season of The Traitors. Looking ahead, we'll continue to be focused on retention, particularly in the second quarter as we look forward to the second half of the year, we will have a substantial amount of acquisition-oriented content lined up. This is consistent with Peacock's historical trends, and this year is expected to be driven by the Olympics this summer and the NFL and Big Ten returning in the fall, in addition to the steady stream of films landing in our Pay-One window as well as upcoming originals. Finally, domestic advertising revenue was flat in the quarter, reflecting a stable overall market with strong advertising growth at Peacock, offset by lower advertising revenue at our linear networks. Media EBITDA decreased 6%, reflecting the revenue pressure on our linear networks, partially offset by continued year-over-year improvement in Peacock EBITDA losses even with the addition of the wildcard rights costs. And we expect to see, on average, even better year-over-year improvement for Peacock in the coming quarters.
At Studios, the revenue decline of 7% reflects lower content licensing, which was impacted by the timing of deliverables related to our film licensing business, which was partially offset by a modest increase in theatrical revenue, driven by the strong performance of Kung Fu Panda 4 at the box office this quarter. Studio's EBITDA declined 12%, reflecting the difficult comparison to last year's film slate, including the highly successful carryover title, Puss in Boots:
The Last Wish and the timing of licensing deals at film.
Now I'll wrap up with free cash flow and capital allocation on Slide 7. As I mentioned previously, we generated $4.5 billion in free cash flow this quarter, and we achieved this even with the significant investments we continue to make to support our growth drivers. Specifically, our $3.3 billion in total capital spending this quarter incorporates our efforts in expanding our footprint and further strengthening our domestic broadband network, scaling our streaming business and supporting the continued build of our Epic Universe Theme Park ahead of its 2025 opening. And working capital was a $940 million drag for the quarter, a significant improvement over last year, a lot of which is timing related. Turning to return on capital. For the quarter, we returned a total of $3.6 billion to shareholders, an increase of 13% year-over-year. This includes share repurchases of $2.4 billion and dividend payments of $1.2 billion. Putting it all together in the last 12 months, we've returned over $16 billion in capital to shareholders between share repurchases and dividends, reducing our share count by nearly 6%. At the same time, we invested nearly $17 billion back into our businesses in the form of capital and working capital, carefully and consistently balancing reinvesting in our businesses for growth, returning significant capital to shareholders and doing so with a very strong balance sheet, which facilitates this consistency through a variety of operating environments. Now let me turn it over to Marci for Q&A.
Marci Ryvicker:
Thanks, Jason. Operator, let's open up the call for Q&A, please.
Operator:
[Operator Instructions] Our first question today is coming from Ben Swinburne from Morgan Stanley.
Benjamin Swinburne:
Two questions maybe for Dave on the Cable side. Could you talk maybe bigger picture about customer segmentation, particularly some of the new efforts around prepaid and the NOW brand as well as some of the speed boost you've done, and just how you think about that impacting the business over time? And then if you're willing to give us a little more on how you are able to deliver ARPU growth within the historical range through the CP transition, just given, obviously, the subsidies going away.
And then I think for Jason. We expect EBITDA growth this year, free cash flow growth this year. You guys had a nice free cash flow, first quarter. I guess, I would have expected buybacks to grow as well year-on-year. And as you point out on that last slide, trailing 12 months, $11.5 billion, $2.5 billion in the first quarter. So it looks like it's slowing a bit. So just wondering if you could comment or if there's anything that's changed on sort of the capital allocation leverage math that we should be thinking about with Comcast this year?
David Watson:
Ben, Dave. So let me start with segmentation and a little bit more context on NOW. So stepping back, our segmentation strategy is really key. It starts with the beginning point always for us is premium and traditional broadband customers. We've focused there and invested in terms of better network, better products around providing a better service for the premium segment.
We have consistently competed for all segments. And as we break it down, we've focused where we think the main point is where broadband is going. And broadband is going is the engagement. And so our focus is to continue to deliver multi-gig symmetrical and build towards that point. And do this for a variety of Internet options. And the proof is in the footing in terms of segmentation in that 70% of our HSD-only customers receive speeds of 500 megabits per second or higher and 1/3 of our customers -- resi customers receive gig plus. So it never has been one-size-fits-all. [ There is ] start there and the focus of premium. But there is currently a lot of activity at the low end of the market. And we've not been as competitive in this space. We've had great products and several options, but we -- in the prepaid area, in particular, we believe there is an opportunity to improve our effectiveness there. And so thus NOW. And NOW, there are 3 components of NOW. One is prepaid broadband, which, by the way we've had prepaid broadband for some time. We've just approved upon the value proposition there. So it's a NEW prepaid broadband update. And second, we have prepaid NOW mobile, which is new and then we feel that it's positioned for an alternative to fixed wireless and just a lot of activity there. The focus there is there are no credit checks. It's easy. It's no contract and on an everyday price point. So not a lot of movement in terms of just a competitive value-based price point. At the time we're doing NOW, obviously, it's a good alternative to ACP and where that goes. So early to talk about any progress but we're real pleased with the positioning of the NOW product for the income-constrained segment of the market. We've had NOW TV for some time and traction there. So it's a stand-alone product suite. I feel very good about that. On ARPU, this is a strength that we've had. We've been balancing ARPU growth, along with share volume for a very long time. So we feel good about this quarter, came in very strong at 4.2% and a bit above the historical 3% to 4% range. It's a very competitive marketplace, to say the least, and we're just striking the right balance, we think, in volume and rate. And our approach is reasonable rate increase. The teams have managed this well leading to rate yield results that exceeded our expectations a bit. But also it goes back to the first point. We're segmenting the marketplace and tailoring product approaches that meet each specific segment. So it starts with the high end that I've talked about and very focused there and the results that I've talked about. So that's the starting point. But when you look at our long-standing approach to pricing and packaging, we're going to compete for every segment. And it's really focused, though, where the market is going and making sure that in the long run as the overall usage goes up. And to me, that is the main point. You have double-digit increases in terms of overall broadband consumption. You have lots of customers, a lot of interest in our high end of our portfolio and strength in a ubiquitous, reliable, great network that can stand up for every segment, but power through every application that is there. So I think for us, pleased with ARPU. And I think we can muscle through this ACP thing and feel good about the guidance that we've been giving at 3% to 4% historical range.
Brian Roberts:
This is Brian. I just want to just underscore that last point that Dave was making. As you look with a longer lens, which I -- hopefully, the company tries to do, there's -- and we -- just even yesterday, we're looking at our technology road map internally and seeing some demonstrations of innovation. It's inspiring and exciting to think about what broadband will actually help you do in the next 5, 10 years as a consumer and as a business. And it's kind of in some levels, unimaginable. A lot of discussion about AI but so much happening in the entertainment sector, sports sector and also in the health care sector, and then things we're not even talking about.
And so our strategy is pretty simple. But having NOW, this NOW strategy to help consumers with are super easy-on, it's all there in a prepaid market. But the main strategy has always been to have the superior product in the market with fantastic service and constant innovation and do it in a capital way where our investment is consistent and within the guidelines that we've previously talked about. All that's happening, and we're making great inroads on that. And if I had to pick one number this quarter that excites me, it was a double-digit growth of bits per home, which is showing that usage for whatever it is, gaming, multi streams, whatever. And then the actual high definition becoming even higher definition over time with the quality of the picture. So hopefully, all that's useful, and we're pretty pleased with how the team is executing. Jason?
Jason Armstrong:
Yes. Great. Thanks. So just to round that out, Ben, just you think your question specifically on ARPU and how do you go through the ACP cycle and have confidence in ARPU growth. I think all these points are relevant and valid. Number one, we continue to see usage grow at a rapid rate. So the value that the consumer is getting is higher. That's a tailwind in general for ARPU growth. I think number two is segmentation that Dave's talked about. We see a lot of competition in a certain segment of our base, the value-conscious segment of our base. The segmentation allows you to keep that from seeping into other segments of the base. And the team has done a nice job executing there.
Final thing I'd point out is as we said, ACP customers have got about 1.4 million in our base that we'll need to manage through. This is very similar, though, to -- if you think about how this business is wired, Dave and his team, it's promotional roll-offs. This is something we're dealing with every single quarter, how do you navigate a base of customers that's on promotion and roll them into new rate plans and keep them as customers? So this is very much what the Cable business is wired to do. On buyback spend, I would go back and over the last few years. We've had a very consistent capital allocation strategy starting with reinvesting in our business, layered into protecting the balance sheet. We really like our current credit rating and have committed to metrics that are associated with the credit rating as you've seen. And as you point out, very strong free cash flow last year and expectation for similar this year. As you mentioned, allows for substantial share repurchase activity. So since we restarted the buyback in 2021, we bought back over 15% of our share count. If you look at the last year, we bought back over 6% of our share count. So both very strong metrics. I would point out the tail end of last year, we were pretty clear in the third quarter that we were going to accelerate the buyback, anticipating minimum floor Hulu proceeds, which came in at the very end of last year. And that's in advance of more full proceeds for full value this year, but we did get a minimum floor payment last year and hence, accelerated the buyback in 3Q and 4Q to $3.5 billion.
Michael Cavanagh:
And Ben, I'll just come in on the back of the question about any changes in how we think about capital allocation. I think Jason and team are carrying on a phenomenal tradition. I've been here now close to 10 years. And I think the idea of taking our well-generated capital across our businesses, and first and foremost, investing them back in the business with a very long-term view of what the future can be, where there's expected return. Whether that's the Parks business, whether that's the broadband network, whether that's streaming, whether it's just broad innovation.
I think it's in our DNA at this place to try to figure out ways to invest wisely for the future, while at the same time, maintaining a very strong balance sheet and we like the way the balance sheet is set up. When you go through these long arcs of change across industries with disruption, it allows you to sleep better at night knowing the strength of balance sheet we have and allows us to continue making those earlier investments. And then so to do those 2 things together with the very substantial interest on the part of the management team and the facts that we've done it to just get lots of capital return to shareholders. Not many companies are inclined to manage those 3 priorities as much as we are. And I can commit that that's where our head is as we look forward to the next 10 years ahead.
Operator:
Your next question is coming from Craig Moffett from MoffettNathanson.
Craig Moffett:
Two questions about broadband, if I could. First, you talked about how your broadband business -- or sorry, your wireless business is helping broadband churn. I wonder if you could just talk a little bit more about that. How you -- first, can you put some numbers around the churn reduction that you see when a customer bundles broadband and wireless together?
But more importantly, how do you think about wireless? Is it a stand-alone business to you? Or is it really in service of broadband churn? And then I wonder if you could -- maybe I was just -- I missed it. But Jason, I think you mentioned the margins for this domestic Cable-only business. But I think I may have missed the number. I wonder if you could just repeat that for us.
David Watson:
Craig, Dave. Let me start with wireless and then hand it over to Jason and folks. But let me -- wireless is an absolute integral part of our overall strategy. And specifically to your question, we've always thought the main value for us, wireless is connected with broadband. And that it adds -- it surrounds broadband with value. I think we don't give specifics on exactly the churn benefits, but we do see it. And whether it's acquisition-oriented, connected to broadband; whether it's base management upgrading; whether it's retention, wireless plays a role in all of them.
So it's a key growth opportunity. But it's also -- it's a product where our marginal economics are strong. So it's good to have that, but it's -- the way we go to market, it's connected to broadband and it's connected to packaging. So it's performing well. We like our consistency in the marketplace and love the fact that we have a good runway ahead only about 11% penetrated, now 7 million lines. And so I really like the opportunity in front of us. And for us, we've constantly been evolving our approach towards wireless and how we connect it with broadband and how we use it. So we have, for example, new pricing plans. Our new mobile plants that are really targeting multiline customers excited about that. The new mobile product and segmentation. We've already talked about that in the prepaid area. And for that segment, we've had a Buy 1, Get 1 program for the base. So almost every single segment. And then just announced, the WiFi boost for our mobile customers being able to open up the public. The WiFis, hotspots and open it up as fast as devices can go and leveraging WiFi complement to mobile. So I think we've demonstrated that we're in this business, we love this business, and it's -- but it is definitely the core part of our strategy is how it impacts broadband over the long run. Jason?
Jason Armstrong:
Craig, so on margins, we said overall connectivity and platforms margins were up 50 basis points and said domestic was an even greater increase. The domestic was up 70 basis year-over-year, sort of continuing the formula of a mix shift in our business to higher-margin businesses. Our connectivity businesses are growing faster than our nongrowth video businesses. So that's a margin favorable trade-off for us as we said historically and then operating efficiencies in the business. I think we gave a stat last call that I'd reiterate, we've taken 50% of our truck rolls out of the system in the last 6 years. We've taken 40% of customer interactions out of the system in the last 6 years. So lot of good progress on expense efficiency. But Craig, the domestic margin's up 70 basis points.
Operator:
Next question is coming from Jessica Reif Ehrlich from Bank of America Securities.
Jessica Reif Cohen:
I have a question on NBCU and also on Comcast Cable. On the Theme Parks, which is clearly one of your growth pillars, can you give us the investment levels you expect over the next 5 years? Obviously, Epic will be in there, so it will be a little elevated. But you have other new parks and you're also investing in the existing parks. And how different is the return on invested capital for Theme Parks versus your other businesses? And then one more on NBCU, are there other areas that NBCU should or you're thinking about investing in like video games?
And then on Cable, on Comcast Cable. Just a question on your programming expense or programming contracts. Presumably, you have MSMs, I think you've always had them. How should we think about the impact on Comcast Cable programming expenses as some major programming contracts come up with other distributors?
Michael Cavanagh:
Jessica, it's Mike. So on parks, as we've said, this is a year in 2024, where CapEx in parks and at NBCUniversal overall will sustain at the level it was in '23. So it remain elevated. In '25, when we open Epic, it will begin to step down. And then after that, it will return to a more normal level with adjustments for the Hollywood Hard Nights and the Kids park in Frisco, Texas that we've talked about. But those, as we've said, are not of the same size and scale as a large park like Epic but we do have a bigger footprint of parks than we did, say, 5 years ago.
So you're right, part of the part of the capital equation for parks is to continue to invest in new attractions within existing parks. So again, once we get to '26, you'll see us easing into a new steady state that does include continued experimentation with some of our alternative concepts. And then certainly, we hope over the longer term to come up with some ideas for bigger deployments of capital, but that's what we have in our plans as we sit here right now. But we love the business. And to the question of returns, we think the returns are very strong. We take a careful look at that every time we're greenlighting a new park. And I think we like the stability of the long-term nature of the return. It's us and one other great company that are world leaders in that level of park experience. The response to our parks has been phenomenal coming out of COVID. And so we see that being a place, live entertainment at the level we're talking about, being just a strong pillar of the media and entertainment side of the company for a long time ahead. And then in terms of other areas. I think the success that we've had across parks and experiences are -- lead us to plenty of opportunities to think about gaming and other areas around live entertainment that go around and cross between our businesses. So we experiment with things and we look, and it's our job to see if there are great opportunities to do that, but nothing to report today.
David Watson:
Jessica, Dave. Just so on your question on renewals and our point of view. Yes, look, from our view, there's not a single approach towards -- we handle it on a case-by-case basis. When you step back for a second though, we evaluate each one in 3 primary areas. One, the overall cost relative to the content, flexibility that's required in a very fast-changing environment and the overall consumer value. And so -- and we're going to look at this significant transition that has been going on. We'll continue to go on between linear and streaming. And so that is something that we think we can play a unique role in, in terms of win-win opportunities between the content providers and distribution.
And for us, we have a unique platform that is positioned well to be able to do -- handle everything that video can handle, linear channels, on-demand, DVR and streaming. We've been doing streaming packaging on the platform for some period of time. So we can build bridges as these things come up. And -- but our goal consistently has been to find win-win opportunities as we examine each and every specific renewal, but that's how we'll evaluate each one.
Operator:
Our next question is coming from John Hodulik from UBS.
John Hodulik:
Two, if I could, maybe first for Jason. Just finishing up on ACP. Given the strong start you guys had to the year and the strong ARPU, do you guys think that you can keep domestic cable EBITDA flat to up for the year even with ACP going away? That's first.
And then maybe for Dave, the wireless companies are definitely talking at sort of bigger game on fixed wireless in the business market. I know you guys had some sort of strong comments in the prepared remarks about the business market. But are you starting to see some increasing competition leak in at the low end because of fixed wireless?
Jason Armstrong:
Yes, John, let me hit domestic or Cable EBITDA, C&P EBITDA over the course of the year. So I think as you mentioned, it's competitive market. We've got ACP coming our way. At the same time, the balance, I think about broadband specifically. The balance between rate and volume we've seen, obviously, a little bit of pressure on volume. But 4.2% ARPU growth in the quarter, an outlook for -- we continue to stay at 3% or 4% during the year. So we still think there's tailwinds for broadband revenue growth. We had 3.9% this quarter.
We're growing business Services, we're growing Wireless, and we're offsetting video and other revenue declines. But at the total level, that's a margin accretive mix shift. I'd go back to what I've said before on some of the expense initiatives across the company and being very disciplined, taking volumes out of the system and that's providing a tailwind as well. So without giving specific guidance for EBITDA growth, I would give you the components and our confidence in them.
David Watson:
John, Dave. So just a follow-on to Jason's point in terms of ACP. Remember, I think a really important point. We've been segmenting the marketplace, and I think we've had the industry-leading platform in terms of Internet Essentials for a very long time so a decade-plus. So we are familiar with the segmentation in this area and we're very familiar in terms of promo roles and bigger moments like this. So I -- because of that, in particular, the ARPU point that's connected to it is we feel pretty good about the historical range of 3% to 4%. So -- but we've had a long-standing approach towards this.
On your question around business services, there's no question, John, that we -- the SMB market has become a bit more competitive and fixed wireless is a part of that. So they are -- you've seen it in the results. We now have 3 fixed wireless competitors that are in it. When you have that much all at once, there's some impact. So we're seeing it in SMB. It's unique to SMB. But our game plan consistently has been to focus on both the share and the overall -- the rate and we have a great slate of products. We have multiple segments within Business Services, mid-market and enterprise that offset a lot of this and great product road maps that have. But really important point as you feel competitive pressure, I think it's important to keep in mind, uniquely to SMB that reliability and ubiquity of our products and business services is really key here. For businesses, they get 24/7. They're always on. It has to work. I think over time, we will continue to press that point and have -- we're not going to chase things down to zero in terms of discounting. We're going to offer better products and surround those products with features that make sense for business customers. But we will make sure that customers know the reliability and ubiquity of what we do is unique and different than fixed wireless.
Brian Roberts:
And just -- Brian. One -- just again, just as we talked about in the residential market, the long-term opportunity where we're only just getting started is that large enterprise and medium-sized business. And as you think about cybersecurity and other data reliability and just consumption behavior of businesses and think of your own businesses and where that might lead to the use of new tools and video and everything else, you want to have the best network. And once again, we have a really exciting team and road map on that front. So again, we're battling the reality in one segment with great opportunity in others and long-term love our situation.
Operator:
Our next question is coming from Steven Cahall from Wells Fargo.
Steven Cahall:
Maybe first just on broadband trends. I think you've been pursuing a line extension strategy for, at least, 18 months and that will continue. So is it correct to assume that your gross adds on broadband are starting to pick up just as you add more passings in the market? And if that's true, can you give us any color on within the deactivations where they're headed? I think you've always said that you view fiber as the bigger competitive threat. And so does that kind of help us understand what's going on between gross adds and net adds?
And then separately on Peacock. You talked about retaining subs between some of your big marquee sporting events and you've got a lot of great film on Peacock as well. I'm wondering what your tolerance is for original content and original content spend and how we think about originals on Peacock maybe, vis-a-vis, a long-term breakeven goal.
David Watson:
Steven, this is Dave. Let me start with footprint and then go to competition views. So let me -- in terms of overall footprint expansion, the vast majority of our new passings each quarter are fill-ins within our existing footprint. The balance of the growth is mostly from our organic edge-outs into adjacent areas. And so with some government subsidized builds representing a much smaller, albeit increasing portion. So it's really the kind of 3 different components of it that we're looking at.
And so it's still early and -- but we are very disciplined. We evaluate the risk adjusted returns of each -- one of these network builds on a case-by-case basis. And generally, though the edge outs as that will increase, they're adjacent, sometimes located in between geographic markets that we currently serve. So looking ahead, we expect these edge out projects to continue to contribute to the future growth in our total passings. And we don't give -- to your question, the specific numbers on this. I could tell you that we're going to reach very healthy penetration levels in a few years on these edge out projects. So the ramp-ups happen pretty quickly, and we're pleased with the returns though. So pretty disciplined process. We look on the returns. And then as you shift towards the competition, the environment, let me back up and just its overall -- it's a very intense competitive environment that is very consistent the last several years. And so it's picked up a bit. And when you have, again, 3 fixed wireless competitors coming in pretty much at the same time and you have the fiber level, about half of our footprint now has fiber competition of some form and it's an intense competitive environment. But we have adjusted. We've been going up against fiber competition now for over 15 years. And it is -- we've made adjustments. We've done, I think, very well in going toe-to-toe for the -- exactly as Brian laided out, that our long-term game plan is to focus on a better network, ubiquitous network, better products. Surround it with the full portfolio of better products and not chase units just for the sake of it. And we've had moments going up against fiber where they've gone way down market. They've become rational. We've had different cycles. And so I think we've made adjustments and we have proven that we more than hold our own in that footprint. What we're seeing now is kind of an intense -- more intense competitive focus around the lower end of the market. And that's why we're segmenting. That's why we're doing what we're doing, never losing sight though. That we're going to have a better product than anybody in the marketplace. The better network and backing it up with better devices, that can eventually -- as we get to multi-gig symmetrical. And that's the key. Every single application ubiquitously delivered, that's our focus. So it's a tough competitive environment but I think we have a unique differentiated approach.
Michael Cavanagh:
And so on Peacock. I mean we're very pleased as we split -- both Jason and I said earlier, with a quarter where we ended at 33.5 million subs, 3.5 years in. We are at a place now where we really are seeing traction in our approach to providing a service for consumers that is a combination of both entertainment and sports and how those 2 go together.
Very much a reflection, as we said from the beginning, of our -- a mirror image of what we see as our strengths at NBCUniversal itself. And so when you look at this quarter in particular, you end up with a start with a Wild Card game that brought in a tremendous number of subs ahead of where we expected it to be. And then retention, that was ahead of where we expected it to be. And so that's obviously great and the power of sports to bring audiences together and will stay committed because of our strength in sports. But when you really reflect on what then happened in the weeks that followed our viewing was the record highs across all parts of our non-sports portfolio. And in fact in the quarter, we launched our biggest original, Ted, to the greatest success of any of the originals we've ever launched. And Traitors 2, our reality series on Peacock, both of those were in the Nielsen Top 10 streaming in the earlier part of the year. So I think we see the 2 -- the parts of the portfolio interplaying well with each other. And obviously, the strength of our movie studio, which we talked about earlier with Oppenheimer and Holdovers and now coming up in future quarters, Kung Fu Panda 4. That is another great source of strength into our portfolio. So I think you can expect to see us having a very broad approach to it' sports, it' originals, it' next-day airing of NBC content, it's our library, and it's our Pay-1 movies. All those things going into a service that we think is one of the best values in streaming and a very distinct place over time in the streaming marketplace for consumers.
And when you look ahead from where we started the year, we are now in continue to focus hard on retaining the growth in subs we had. Second quarter will be a little lighter in terms of the cadence of our content. But when you look to the middle of the year, we've got Olympics. Right after that, we've got the return of NFL, Big Ten and our exclusive NFL game in São Paulo, Brazil, along with the tremendous movie slate:
Fall Guy, Twisters, Despicable Me 4, in addition to Kung Fu Panda 4.
And so we feel great about what we're doing and the progress we're making, and it's very consistent with the way we've described Peacock as taking advantage of what makes us great at NBCUniversal to begin with, and taking our existing strengths and assets into a digital future. So that's -- and it's one of our 6 big growth drivers, so glad to get a chance to comment on it.
Marci Ryvicker:
Thanks, Steve. Operator, we have time for one last question.
Operator:
Our final question today is coming from Jonathan Chaplin from New Street.
Jonathan Chaplin:
One for Dave and one for Jason. Dave, taking a step back from the sort of the increased competitive intensity you're seeing in the broadband market, I would love your perspectives on how the overall market is trending. As we tally up all the ads from the quarter, it looks like we're sort of trending to somewhere around half of what we normally see for the industry in the first quarter. Everybody's adds are down. And I'm wondering if you've got any thoughts as to what might be driving that?
And then, Jason, on the segmentation strategy. You hit the low end of the market with some offers last year and then pulled back because you're worried about cannibalization. I'm wondering how the NOW -- you've sort of structured NOW differently so you don't end up seeing that cannibalization impact.
David Watson:
Jonathan, Dave. Let me start with the broadband in its entirety, the whole market and a viewpoint. So let me begin with the broadband market as a whole is still growing, maybe at a slower pace than it was last year and the year before, but there's still going to be a pretty healthy amount of net adds in 2024 and likely beyond. The right way, though, in addition to that, I think you got it. Everything we've talked about before, the right way we think to look about it is it's holding our own, growing relationships responsibly, but it's also where the market is going and how broadband is being used.
And that -- as we've talked about the utility of the broadband product itself is only going up. So when you look at the health of the entire category, it's the relationships, but it's also the overall usage and consumption. And for us, you can see usage is up double digits. Broadband-only subs using over 700 gigabytes of data a month. Over 70% of our subscriber base is on speed tiers of 50 megs or more, nearly 1/3 of our customers are on 1 gig. Those are great trends for us over the long term and gives us the great confidence as we're investing, continuing to invest in a better network and a better customer experience, as Brian has said. So when you look at things, I think it's clearly competitive as we've talked about. One other factor that enters into it, in some cases, in certain segments. There are some people that revert back to mobile-only, that can happen. So there's a variety of factors that could enter into it. But overall, as a category and a growth opportunity, quite optimistic about broadband.
Jason Armstrong:
Jonathan, let me start on segmentation and Dave probably wants to chime in as well. So on NOW, I think what's interesting and exciting about it is it's a dedicated sort of flanker brand strategy. We've had prepaid offers in the past sort of wedged into our existing portfolio. This is a more dedicated and branded strategy around it.
By the way, the branding around this has worked very well in our U.K. market for Sky. It's actually where the brand name came from. And so we expect this to have some resonance. I would point out the -- if you look at where it's sort of targeted, we've got 100 meg offer for $30. It's inclusive of taxes, fees and equipment. We've got a $45 offering that's 200 megs and inclusive as well, very competitive versus fixed wireless, right? That is in this range, maybe slightly higher without the same reliability and ubiquity that we have.
David Watson:
Yes. Just adding on to that, Jonathan. But again, we've been doing prepaid broadband for a while, years. And it's just we needed to refresh it, needed to update it and put it in a more competitive position. The prepaid mobile is new, and NOW TV is relatively new. But it's a segmented approach. And if you think about -- it's all in pricing, it's very simple. It's really easy.
There's no contracts, no credit checks, customers can sign up, pause, cancel online, anytime. It's a very straightforward -- but feature-light product as we keep our focus on the high end in terms of fully featured things. We'll continue to do that. But this just gives us a brand, gives us a product suite to be able to clearly and define segmentation in a way that we can manage through.
Marci Ryvicker:
Thanks, Jonathan, and we want to thank everyone on the call for joining us this morning.
Operator:
Thank you. That concludes the question-and-answer session and today's conference call. A replay of the call will be available starting at 11:30 a.m. Eastern Time today on Comcast Investor Relations website. Thank you for participating. You may all disconnect.
Operator:
Good morning ladies and gentlemen, and welcome to the Comcast fourth quarter and full year 2023 earnings conference call. At this time, all participants are in a listen-only mode. Please note that this conference call is being recorded. I will now turn the call over to Executive Vice President, Investor Relations, Ms. Marci Ryvicker. Please go ahead, Ms. Ryvicker.
Marci Ryvicker:
Thank you Operator, and welcome everyone. Joining us on today’s call are Brian Roberts, Mike Cavanagh, Jason Armstrong, and Dave Watson. I will now refer you to Slide 2 of the presentation accompanying this call, which can also be found on our Investor Relations website and which contains our Safe Harbor disclaimer. This conference call may include forward-looking statements subject to certain risks and uncertainties. In addition, during this call, we will refer to certain non-GAAP financial measures. Please see our 8-K and trending schedule issued earlier this morning for the reconciliations of these non-GAAP financial measures to GAAP. With that, I’ll turn the call over to Mike.
Mike Cavanagh:
Thanks Marci, and good morning everyone. We’re less than a month into the new year and 2024 is already off to a great start. Two weeks ago, our entire company came together to make history, shattering records with the first exclusively streamed NFL Wildcard Game on Peacock. Nearly 23 million viewers watched the Kansas City Chiefs take on the Miami Dolphins, consuming 30% of all internet traffic in the U.S. and setting a new record in total U.S. internet traffic for any night. Our investment in the network and our technology platforms built over decades enabled us to shine, delivering a seamless experience on the internet and Peacock, demonstrating that our company is in an excellent position to win in this era of high bandwidth consumption. Also, Universal Pictures’ Oppenheimer picked up five Golden Globe awards, including Best Picture, Best Director, Best Actor, Best Supporting Actor, and Best Original Score. With 2024 off to a terrific start, let’s look back at 2023, where we produced consistently strong financial results and continued to execute against our long term strategy. We’ve positioned our company to benefit from a significant number of scaled and diversified growth opportunities that are margin accretive, namely residential broadband, mobile, business services, theme parks, studios, and Peacock. In aggregate, our revenue in these businesses grew 8% in 2023 and comprised 55% of our total revenue for the year. Our healthy cash flow generation and strong balance sheet have enabled the organic investment that fuels these businesses and at the same time fund substantial capital return, including significant share repurchases. All of this has translated into excellent financial performance. For the third consecutive year, we generated the highest revenue, adjusted EBITDA and adjusted EPS in our company’s history. Now let’s go deeper on some of the important achievements during the year. I’m really proud of the progress we’ve made in our connectivity businesses. We maintained a strong trajectory in Xfinity Mobile, increasing our subscriber lines by 24% and total domestic wireless revenue by nearly 20%. We also performed well in our business services segment, which grew full year revenue and EBITDA by nearly 5% with margins approaching 60%, and we exceeded our goal of adding over 1 million new homes and businesses passed and expect to do at or above this level in 2024. Our domestic broadband business remains strong. We kept our very large and healthy base of subscribers flat while growing residential ARPU 3.9%, the high end of our historical range, driving solid EBITDA growth in connectivity and platforms and expanding margins to around 40% on an underlying basis. We achieved all of this despite an intensely competitive environment, and as I look back on 2023, I am confident that our strategy combined with excellent execution sets us up extremely well to navigate the road ahead. While the competitive environment is likely to remain at these levels for a period of time, broadband is still a very large, healthy and profitable market, and the consumption trends that we’re seeing are encouraging for the future. Customers are connecting more devices in their homes and are using them for applications that require more capacity, faster speeds and lower latency. Our fiber-deep and capital efficient network is more than ready to meet this demand with 100,000 miles of fiber and a clear path to offering multi-gigabit symmetrical speeds ubiquitously across our entire footprint with DOCSIS 4.0. I’d like to spend a minute briefly addressing the government’s affordable connectivity program. First, it’s important to note that we’ve built on our decade-long history in digital equity to effectively participate in ACP and have successfully leveraged the national verifier program in the process. While we hope that the White House and Congress renew this funding and keep these important resources available to the many people and households who have relied upon this program to stay digitally connected, we have already begun to communicate with ACP participants and will provide a range of options, including our highly successful internet essentials program, in the event that funding is discontinued. Shifting to content and experiences, we have positioned ourselves to drive long term profitable growth. Over the span of decades, we’ve built a remarkable portfolio of iconic content and strong franchises in both film and television, including live sports, news and entertainment. Our market-leading businesses have tremendous reach and continue to perform and execute collaboratively, playing to our strengths by leveraging our IP and our incredible partners. Let’s start with our studio group, where we hit a major milestone ranking as the number one studio in film by worldwide box office with hits such as Super Mario Bros., Oppenheimer, Fast 10, and Five Nights at Freddy’s. We are proud to work alongside our creative partners like Christopher Nolan, Chris Meledandri, and Jason Blum, who are innovative industry leaders to develop content that continues to delight audiences. And I’m really excited about another fantastic film slate in 2024 with the latest installment of Kung Fu Panda in March, along with Despicable Me and Twisters in July, and Wicked slated for November, which will also benefit Peacock as these films and many others enter the Pay-1 window. At the same time, our media segment continues to deliver, reaching over 100 million households every quarter with leading sports, news and entertainment. We have the number one most watched news organization in the U.S. and Sunday Night Football is pacing to be the most watched prime time show for an unprecedented 13th consecutive year. Peacock continued to be the fastest growing streamer in the U.S., a result of our holistic business model which leverages all of our brands to serve a broad range of viewers by providing them with options to match their evolving habits. In the short period of time since we launched in 2020, we’ve seen strong momentum, ending the year at 31 million paid subscribers at a $10 ARPU, supported by healthy trends in both engagement and churn, and I’m excited for 2024. We started with the successful Wild Card Game, which will soon be followed by Oppenheimer coming exclusively to Peacock and a full slate of both new and returning originals such as Ted, Peacock’s most watched original title, additional Pay-1 movies, and the Summer Olympics later this year. These next Olympic Games promise to be nothing short of spectacular with the return of fans, this time to Paris, one of the most beautiful cities in the world. With the NBC Broadcast Network airing more content than ever before and Peacock as the streaming home for all games, NBC Universal will be the most comprehensive Olympic destination in U.S. media history with Xfinity once again playing a huge role in delivering each game on our entertainment OS platform, which is now also available to charter customers through Xumo. At parks, we achieved record-high revenue and EBITDA in 2023 and have exciting new attractions and experiences in the years ahead. We’ll open Donkey Kong, another Nintendo-themed land next year in Osaka, which will expand Super Nintendo World by another 70%. We expect continuation of the strong trends in Hollywood also driven by Super Nintendo World, and we’ll see the completion of Epic Universe, our fourth gate in Orlando, prior to its grand opening in 2025. In summary, we are very pleased with all that we have achieved in 2023. We have incredible teams in each of our businesses and have executed against our plan exceptionally well, delivering very strong EBITDA, EPS and free cash flow. Going forward, our highest priority is to continue our strong operational performance enabled by the investments we are making in our six key growth areas, fueling their growth and further improving the profile of our business mix. The strength and stability of our company, including our balance sheet, enables us to make these investments while also providing our shareholders with substantial capital returns. Since we started buying back stock in late May of 2021, we have repurchased approximately 15% of our total shares outstanding, and with today’s announcement we have now increased our annualized dividend by 150% since I joined the company in 2015. Putting it all together, our strategy is working and we see many years ahead that this formula will continue to deliver for our company and shareholders. Jason, over to you.
Jason Armstrong:
Thanks Mike, and good morning everyone. I’ll begin on Slides 4 and 5 with our consolidated results. Total revenue increased 2% to $31.3 billion for the fourth quarter and was consistent at $121.6 billion for the full year. On a reported basis, EBITDA was consistent at $8 billion for the fourth quarter and up 3% to $37.6 billion for the full year. Our EBITDA results include severance and other in this quarter, as well as in last year’s fourth quarter. Excluding these items totaling $527 million this quarter and $638 million in last year’s quarter, adjusted EBITDA decreased 1% in the fourth quarter and remained at 3% growth for the full year. Adjusted EPS was up 2% to $0.84 a share for the fourth quarter and increased 9% to $3.98 for the full year. We generated $1.7 billion of free cash flow for the quarter and $13 billion for the full year, which translates into $3.13 in free cash flow per share, which was up 10% year-over-year, and we returned over 100% of this to shareholders, with $4.7 billion of capital returned to shareholders in the quarter and $15.8 billion for the full year. Our strong level of free cash flow includes the significant investments we’re making to support and grow our business in six broad and diversified growth categories, including residential broadband, wireless, and business services connectivity, along with theme parks, streaming and premium content at our studios. Taken together, these growth areas generated more than half of our total company revenue and grew at a high single digit rate during the quarter and for the full year. Now let’s turn to our business results, starting on Slide 6 with connectivity and platforms. As a reminder, our largest foreign exchange exposure is to the British pound, which was up nearly 6% year-over-year. As usual, in order to highlight the underlying performance of the connectivity and platforms business, I will refer to year-over-year growth on a constant currency basis. Revenue for total connectivity and platforms was flat at $20.4 billion. Unpacking that, revenue in our core connectivity business - domestic broadband, domestic wireless, international connectivity, and business services connectivity, increased 7% to $11 billion, while video, advertising and other revenue declined 8% to $9 billion. Our strategy is to invest to drive growth in our core connectivity businesses while at the same time carefully managing businesses that are important, but face secular headwinds. On balance, this is a favorable mix shift for the profitability of our overall connectivity and platform segment, as reflected in our results. EBITDA for total connectivity and platforms increased 3% with EBITDA margins improving 130 basis points year-over-year. This includes severance and other of $422 million in the quarter and $456 million of charges in last year’s fourth quarter. Excluding these items in both periods, EBITDA increased 2% to $8 billion and EBITDA margins improved by 110 basis points. Margins for our domestic legacy cable business improved 70 basis points to 46.2%. In terms of how our underlying performance in connectivity and platforms breaks out between residential and business, on the same basis excluding severance and other from both periods, residential EBITDA grew 2% with margins improving 120 basis points, and business services EBITDA increased 5% with margins nearly unchanged at an impressive 57%. Now let’s get further into the details, starting with our connectivity growth drivers. Residential connectivity revenue grew 7% driven by 4% growth in domestic broadband, 15% growth in domestic wireless and 19% growth in international connectivity, while business services connectivity revenue grew 6%. Domestic broadband was once again driven by very strong ARPU growth of 3.9% for the quarter and for the year, landing at the high end of our historical 3% to 4% range while our base of 32 million broadband subscribers remained stable over the past year, including the 34,000 subscriber loss this quarter. We remain focused on competing aggressively but in a financially balanced way, as evidenced by this quarter and past years’ results. With the broadband marketplace remaining extremely competitive, we will continue to manage this balance and expect ARPU growth will remain strong within our historical range and continue to be the driver of our residential broadband revenue growth in 2024. While we do not expect subscriber trends to improve in the coming quarters, we do expect them to improve over time. At the macro level, customers are consuming more, connecting more devices in their homes, and are using them for applications that collectively require either faster speeds, lower latency, and higher reliability over time. These secular trends are all moving in our favor, and we believe our marginal cost to add capacity to our network is unrivalled. This is why we are investing in our fiber-fed network to further increase capacity and offer multi-gig symmetrical speeds ubiquitously across our footprint and ensure that we stay way ahead of consumer demand with the best broadband offering and experience. We have deployed mid-splits to about 35% of our footprint and expect that to reach around 50% by the end of 2024. On the back of this, we launched our first DOCSIS 4.0 market during the fourth quarter and will continue to launch additional markets this year. We are focused on what we can control - that means segmenting our customer base by offering our customers the right price, including value options at different speed tiers and driving ARPU ahead in an environment where broadband subscriber growth remains challenged, and we’re doing this in the context of aggressive network upgrades and expansion, putting us in a great position to eventually return to subscriber growth. Speaking of network expansion, we exceeded our goal of passing 1 million new homes and businesses in 2023, landing at nearly 1.1 million, and we plan to replicate this in 2024 with this level, or potentially even greater footprint expansion. Switching to wireless, we hit a great milestone, eclipsing $1 billion in quarterly revenue for the first time this quarter. With the year-over-year increase due to higher service revenue driven by continued strong momentum in customer lines, which were up 1.3 million or 24% year-over-year to 6.5 million in total. This includes 310,000 lines we just added in the quarter. We’ve had a healthy run rate generating around 300,000 net additional lines per quarter for the last two years, and we’re consistently in the market testing new offers and will continue to do that throughout the coming year, with the goal that some of these offers will translate into accelerated line additions as the year progresses. With only 11% penetration of our domestic residential broadband customer accounts, we still have a big opportunity and a long runway ahead for growth in wireless. International connectivity revenue increased 19% driven by steady mid-teens growth in broadband along with strong growth in wireless, which had healthy growth in both device sales and service revenue. Finally, business services connectivity revenue increased 6% driven by consistent growth in our small business category as we grew ARPU through rate and higher penetration of additional products like Security Edge, and from strong growth in midmarket and enterprise. The revenue growth in our connectivity businesses was offset by declines in video, advertising, and other revenue. The video revenue decline was driven by continued customer losses. The lower other revenue reflects similar dynamics in wire line voice, and advertising was impacted by a tough comparison to last year, which benefited from higher political revenue in our domestic markets. As I mentioned earlier, excluding severance and other, connectivity and platforms’ total EBITDA increased 2% with adjusted margin of 110 basis points. To unpack this improvement, the main driver is the mix shift to our high margin connectivity businesses, a transition you’ve seen for the last few years and that we expect to continue. In addition to the mix shift, we are benefiting from ongoing cost discipline. For every quarter this year, including the fourth quarter, five out of six categories of expenses we report have decreased. The only category that grew is direct product costs, which are success-based and directly associated with the significant growth in our connectivity businesses. In addition, we continue to get more efficient with better tools and technology. Compared to 2017, we reduced our domestic truck rolls by nearly 50% and customer interactions are down nearly 40%, even while we increased our domestic relationships by nearly 5 million over this same time period. The investment we are making in our network, including virtualization and using technology to enhance the customer experience, not only makes us more competitive, it makes us more cost efficient. Together, the mix shift, the cost discipline and the technology advances we’ve made in customer service are all structural, and we expect them to continue, positioning us to drive higher profitability and further margin expansion in 2024 and for the foreseeable future. Now let’s turn to content and experiences on Slide 7. Revenue increased 6% to $11.5 billion and EBITDA increased 2% to $923 million. Excluding severance at $101 million this quarter and $186 million in last year’s fourth quarter, adjusted EBITDA decreased 6%, reflecting a decrease in media partially offset by strong growth at studios and record results at parks. Now let’s take a closer look at content and experiences, starting with media. Media revenue increased 3% driven by strong growth at Peacock, which was up 57% and, similar to wireless, crossed the $1 billion in quarterly revenue mark for the first time. Domestic distribution increased 9% driven by Peacock subscription revenue growth of 88% fueled by the continuation of solid growth in our paid subscriber base. We ended the quarter with 31 million Peacock paid subscribers, up 10 million over the past year, including 3 million net additions in the quarter driven by sports, including the NFL and the Big 10, and movies, notably the day and date movie, Five Nights at Freddy’s, and a variety of originals and other entertainment programming. International networks revenue, which is mainly distribution revenue for Sky Sports, increased 17% primarily due to the increase in sports content this year as well as the positive impact of foreign currency translation. Finally, domestic advertising declined 7% due to a tough comparison to last year, which included a significant incremental contribution in advertising from Telemundo’s broadcast of the FIFA World Cup. Excluding the World Cup, advertising increased nearly 3% driven by strong Peacock advertising and from our strong sports line-up. Peacock advertising increased 50%, again excluding the World Cup, and hit an all-time high. Media EBITDA decreased 50% mainly due to higher sports costs, reflecting a full quarter of a contractual rate increase in our NFL programming, the addition of Big 10 to our sports programming line-up this year, and higher Premier League costs compared to last year when games were paused for four weeks to accommodate the timing of the World Cup. At Peacock, EBITDA losses continued to moderate in the fourth quarter with nice year-over-year improvement resulting in full year losses for Peacock of $2.7 billion, which was slightly better than the expectation we had previously communicated. 2023 marked the peak in annual losses at Peacock, and for 2024 we expect to show meaningful improvement in losses versus 2023. Turning to studios, revenue increased 4% driven by theatrical revenue growth of 59% due to our performance at the box office this quarter with Five Nights at Freddy’s, Trolls Band Together, The Exorcist, and Migration. In fact, Five Nights at Freddy’s was the highest grossing horror film of 2023 and also set a record on Peacock as the most watched title of all time in the first five days of its release. In addition to the films this quarter, we benefited from prior period titles moving through profitable licensing windows, driving EBITDA growth of 83% to $308 million. At theme parks, revenue increased 12% and EBITDA also increased 12% to $872 million for the quarter. These strong results were again driven by growth at our international parks, especially as Osaka continues to benefit from strong demand from Super Nintendo World driving higher attendance and per-cap spending relative to both last year and pre-pandemic levels. In Hollywood, we also continued to benefit from the positive consumer reaction to Super Nintendo World, which opened earlier in 2023, driving strong attendance and growth in per-caps and resulting in Hollywood’s best fourth quarter EBITDA in its history. In Orlando, our results were also strong with attendance in line with 2019 pre-pandemic levels and revenue substantially ahead. Now I’ll wrap up with free cash flow and capital allocation on Slide 8. As I mentioned previously, we generated $1.7 billion in free cash flow this quarter and $13 billion for the year, and we achieved this while absorbing meaningful capital investments to expand our footprint and further strengthen our domestic broadband network, scale our streaming business, and support the continued build of our Epic Universe park ahead of its 2025 opening. As a result, total capital spending increased 13% for the year driven by higher capex. At connectivity and platforms, capex increased 1.5% for the full year, with capex intensity coming in at 10.1% primarily driven by investments to further strengthen and extend our network. In 2024, we expect capex intensity to be in the same range as we continue to transition our U.S. network to DOCSIS 4.0 and accelerate our growth in homes passed. I’ll just note that while our capex intensity at connectivity and platforms has been around 10% for the past few years, this is not a specific internal target for us, rather it’s an output. Our teams are going as fast as possible; however, if for example we have an opportunity to accelerate further our growth in homes passed at accretive economics, then we’d welcome that opportunity. But right now, the envelope has been right around 10% and we’re very happy with the pace that we are on and the progress we’re making. Content and experiences capex increased by $1.2 billion for the full year, driven by parks with Epic accounting for the majority of the increase in spend. In 2024, we expect parks capex to remain elevated and then decrease in 2025 when we open Epic. Working capital was $2 billion for the year, which was better than we expected, improving a billion over last year’s level. Our 2023 results included benefits from the pause in production during the work stoppages associated with the writers and actors strikes during the year. Turning to return of capital on our balance sheet, for the full year we returned a total of $15.8 billion to shareholders - this includes share repurchases of $11 billion, including $3.5 billion in the fourth quarter. In addition, dividend payments totaled $4.8 billion. As we announced this morning, we are raising our dividend by $0.08 a share to $1.24 per share - that’s our 16th consecutive annual increase. We ended the year with net leverage of 2.3 times, in line with our target leverage of around 2.4 times, and we expect to remain at this target level in 2024. Wrapping up, we had a very solid quarter and a great year, and we’re focused on continuing to execute our long term growth strategy supported by our balanced and disciplined approach to capital allocation. I’m proud of the steady and consistent framework which guides our decision-making. We’re going to invest aggressively for organic growth across our six key areas. We’ll protect our balance sheet and cash flow position and return capital to shareholders. Now I’ll turn it over to Brian for a few remarks before we turn to Q&A.
Brian Roberts:
Thanks Jason, and good morning everyone. I’d like to just emphasize a couple of points. As I think about the year, it’s hard not to be really proud of what we’ve accomplished. 2023 was the best financial year in our 60-year history, and we already have nice momentum in 2024. As Mike and Jason just outlined, we have a unique company that is incredibly well positioned. We always try to think about and invest for the long term, particularly across the six key growth drivers. What’s also important is that in 2023 alone, we returned $16 billion in capital to our shareholders. As you just heard, it’s the 16th straight year that we just raised our dividend - that’s consistency. When you put this all together, we have a great team - that’s always most important to me, and we’re making the right adjustments to our businesses to position us to win, grow, and continue to return capital to shareholders. While there may be speculation on what we could do next, I’d like you to hear it directly from me
Marci Ryvicker:
Thanks Brian. Operator, let’s open the call for Q&A please.
Operator:
Thank you. We will now begin the question and answer session. [Operator instructions] Our first question is coming from Ben Swinburne from Morgan Stanley. Your line is now live.
Ben Swinburne:
Thanks, good morning. Brian, thanks for those clear comments. I wanted to ask you guys about broadband and separately about Peacock. I guess Jason, you talked about and Mike talked about sort of the consumer trends that you think play to your strengths, but you guys are doing a lot at the network level, including in ’24 you talked about your converged offers that you’re testing maybe getting more aggressive. I know you’re not going to put a timeline on it, but can you talk a little bit about the opportunity to re-accelerate broadband customer trends, because the product you are bringing to the marketplace is seemingly getting better even this year, and I realize you’re talking long term, but I just wanted to hear more from you on the things you’re doing and the business and product today, and how that may or may not translate into better trends on the customer front over the course of the next 12 to 24 months. Then on Peacock, I guess maybe for Mike, how much more investment does this business need? I think you guys had talked a while ago about getting to $5 billion of programming investment. If you look at the fourth quarter anyway, you’re basically there now, you’ve got good revenue momentum. I’m trying to think about the path to getting this business to breakeven, so I’d love to hear what you think the business needs in terms of incremental investment from here. Thanks a lot.
Dave Watson:
Hey Ben, this is Dave. Let me start with broadband and then hand it over to Mike and Jason. On broadband, as Mike and Jason said, the environment pretty much remains the same - you know, there is still the macro activity, moves are down, but to your point, it is intensely competitive, especially the difference that has been there in this particular competitive cycle, it’s especially in the lower income segment, so the result of it is the main driver, customer activity, continues to be lower connects as churn remains near record lows, and despite this, we’re striking, I think, the right balance between customer growth and ARPU. We kept our sub base relatively flat, grew ARPU 3.9% for the quarter and the year, and so we’re also growing C&P but expanding margins. Competitive cycles like this one, we’ve been through many, and what makes--you know, what happens during some of these cycles, there is new footprint, the competitive footprint, some unique discounting occurs. I think fiber is a pretty good example of one that we went through years ago and continue to have. There is pressure on net adds as you go through the initial phase of the cycle, but we evolved our approach and we have and continue to compete very well against fiber. I think this cycle is headlined by fixed wireless and really the emphasis on more of the lower income segment. They added new footprint, there’s some ARPU pressure, but we have and continue to adapt. The key for us through this cycle is continue to build better products, from the network to the Wi-Fi experience, and the network investments that we’re making are very consistent and we’ve laid it out - mid-splits, we’re pleased with our progress, we’re finishing ’23 33% upgraded, we’ll be around 50% by year-end ’24, and we’ve started to deploy 4.0 and our path towards symmetrical service offerings, so this is all due to where we believe strongly the market is going. The market is going to have more devices that will be used and be hung on the network, and there will be more usage and engagement, so for the long run, we want to be in position to compete as things shift. We’re going to compete in a segmented way for every segment, and we’ll be aggressive in each one; but we don’t expect subscriber trends to improve over the coming quarters but we do expect to grow over time. We will compete aggressively and be in position when the macro environment shifts, and as we see with fixed wireless, there’s an opportunity and will be an opportunity to get more win backs. We want to be in position for that as well. Throughout it all, we’re going to protect the healthy base of 32 million broadband customers, managing rate and volume throughout.
Mike Cavanagh:
Hey, it’s Mike, Ben. Thanks for the question on Peacock. I’ll expand a little bit on the question but get to it in terms of where we see programming going in the end. I’ve got to say, we couldn’t be prouder of what we accomplished with Peacock in 2023. To end the year with paying subs at 31 million, up 50% year-over-year, and that’s only three years in, we’re achieving a level of scale with paying subs that’s about 60% of the level of the streamers that have been out there for many years domestically, ex-Netflix. We’re holding a very strong ARPU at $10 per sub, so while it’s not the scale we ultimately plan to get to, I’ve got to say the team has done a fantastic job when lots questioned, could we even get this far. From here, it’s really a matter of continuing to execute against the strategy that’s gotten us here, and that is expected, as we said earlier, to drive improvement in Peacock’s bottom line from the peak losses that we saw in 2023. When you really think about what that strategy is, it’s to manage Peacock and our linear TV businesses as one. The strategy really is to leverage the great relevant content properties we have, both at NBC which is news and sports and entertainment, obviously Bravo and some of the other assets we have in the cable business, and Universal with the Pay-1 window, so when you put it all together, continuing to execute against that. We’re going to look to get more scale, and the things we’re doing are both to drive more scale, more subs, but also get more engagement with the subs we have and drive improvements in churn, which we’ve been pretty pleased with. To ultimately your question, where are we relative to--you know, leveling off a little bit of the growth rate of programming spend as we get to this level is clearly part of the improvement in Peacock losses standalone, that will be a factor as we see continued strong growth on the revenue side, given the higher level of subs and the expectation for continuing to add. But again, I would just say I’m less focused on what standalone Peacock losses are doing than I am on doing what’s right for the long term, for the totality of the media business, which is linear and streaming. I think we’ve navigated a very good path for us, so really pleased with what we’ve done.
Ben Swinburne:
Thank you very much.
Marci Ryvicker:
Thanks Ben. Operator, next question, please.
Operator:
Thank you. The next question is coming from Craig Moffet from Moffet Nathanson. You line is now live.
Craig Moffett:
Hi, thank you. I wonder if you could do an early post mortem on the Chiefs-Dolphins playoff game, what kind of subscription growth it drove at Peacock and what kind of early churn impact you’ve had on that. I know there was some chatter that you guys tried to play down about whether that amount of traffic load on the internet would have some impact on fixed wireless, but I’m wondering if you just have any observations about how other platforms handled the kind of the volume that that game drove in terms of traffic.
Mike Cavanagh:
Sure Craig, it’s Mike. I’ll start, and Dave can chime in, if he likes. As we said earlier, we couldn’t be more pleased with the way we performed in the Wild Card Game. It was the biggest live stream event in U.S. history, which is no small feat to have performed so seamlessly, which really highlights what we’ve done in Dave’s business on the broadband side and the technology platforms that we have built and have talked about repeatedly, that are supporting Peacock, Sky and our Xfinity products, and now Xumo, so I think we’ve built tremendous advantage and are always looking for ways to--we’re very happy to see the impact on our broadband usage, regardless of what it means for other ways of getting the platform across. We couldn’t be happier that it worked well and performed really well with that many concurrent streams. But in terms of adding subs, we would expect to see--we’re not going to comment on it today, but we would expect to see an increase in paid subs. We’re focused now on retention of the subs that came in right around the game. What’s important is both the subs that came in during the game and the engagement of the people that were already don the platform, so engagement and retention is really going to be focused on what’s coming next, and we teased a lot of that, including Oppenheimer coming to the platform on February 16. We have the Summer Olympics coming, and now that we’re post strikes, you’ll see a number of Peacock originals and additional movies from the Pay-1 window that we’ve got with Universal. But really, when I think about it, at the scale we’ve gotten to, what’s important is to keep people engaged with the platform and all the content that’s there, not the Wild Card Game unto itself, so the job always is to get more people in the door and get everybody that’s already in the door re-engaged with the platform around that game, and then try to continue to drive engagement afterwards. I’m happy to report that we’ve seen record levels of hours viewed in the days that have followed the Wild Card Game itself, including launching Ted, our new comedy series. That’s been the most watched original series for Peacock in its first seven days yet on the platform, which speaks to the benefit of getting that much engagement at the moment we were launching that, and likewise the second season of the reality show, Traitors, premiered right afterwards, and it’s also the biggest original reality season launch for us through its first four days on the platform. I think that’s the way I look at the total picture there. Brian, I think you want to chime in?
Brian Roberts:
I just want to say that we thank the NFL for having the confidence in picking our total company to carry this out. The entire industry cooperated and participated, and it was a very proud moment for, I think, the U.S. internet industry. It worked flawlessly, and I think it’s just another proof point of all the investments that have been made. Thank you again, we’ll see how the results all turn out, but we’re really, really pleased.
Marci Ryvicker:
Thanks Craig. Operator, next question, please.
Operator:
Thank you. Our next question today is coming from Jessica Reif Ehrlich from Bank of America Securities. Your line is now live.
Jessica Reif Ehrlich:
Thank you. Mike, I have a two-parter. As Brian just said, you have a unique mix of assets, so can you talk a little bit about your longer term video strategy from all sides of the company, from both cable and NBC-U, meaning do you have any plans to take Peacock global, your recent Paramount affiliate renewal deal kind of seems like status quo? Then as a separate question, you kind of touched a little bit on Epic. It’s only one year away. Can you give us some color on size and scope and how differentiated the offering will be? Thank you.
Mike Cavanagh:
Hey Jessica, thanks. On Peacock in particular, let’s take video in a couple of pieces. On our streaming ambitions, clearly we view it, and we’ve talked about it for a long time, we want our existing media assets to have a strong future in a world where consumer behavior is taking people more to streaming, because that’s the way they want to experience it, so our strength, obviously in video distribution from the NBC side, has been U.S. focused, and I think we are focused--very focused on getting domestic scale. What we’ve done internationally and what we might do one day is a separate story, but for now, we have been focused on making sure through partnerships, JVs, whether it’s Sky Showtime, whether it’s Peacock-type content that makes its way onto Sky platforms, we’ve got a venture partner in MultiChoice in Africa, so we’re looking for ways and a rational approach economically to scale up Peacock domestically while not giving up too much in terms of economics that a lot of people talk about as having global scale. We want to win here first and get to the place we need to go, and that’s really where we’re most focused. In terms of what’s happening on the domestic side through video distribution, I think we continue to be a big player in the space with our own content from NBC, but also I think the best partner given the scale of our reach in broadband for both traditional linear, but at the same time streaming partners. We’ve seen a lot of progress and a lot of collaboration with players and partners that want to reach the kind of customer base we have with our broadband customer base, the natural point of engagement with them, aggregating content and acquiring new content if they don’t have it through Xumo, X1 and the platform that Dave and team have built. I think we’re really well positioned to play a part in that as well.
Dave Watson:
And Jessica, this is Dave. I just would add, when you think about the overall video approach, it’s linear, streaming, on-demand, still DVR. It’s all of them that I think we are in a unique position to be able to tie together. Back to the Wild Card Game, it’s an example of great broadband being able to handle it, and at the same time what’s really important in video is the experience matters. The experience getting connected to the overall network performance is so critical, finding what you want easily and simply and being able to engage. The platforms that we’ve built over time, starting with X1, now Xumo, very important to us in the long run.
Brian Roberts:
One thing I would add - it’s Brian - on Epic, just to touch on that part of the question. It’s completely original. It maybe the most exciting project, I’ve seen since we bought NBC-Universal getting built. I think it’s the first new entire theme park in decades in the U.S., and we’re so excited, we’re taking the board of directors to see the construction in the next couple of weeks, which is something we haven’t ever done before. So, I think you’ll all want to be there. Sometime, I think ’23 and ’24, are the peak CapEx years for the construction. We expect to open in ’25, and I give Mark Woodbury and the entire team at Universal incredible kudos to coordinate something of this scale and magnitude that’s being built.
Marci Ryvicker:
Thanks Jessica. Operator, next question please.
Operator:
Our next question is coming from John Hodulik from UBS. Your line is now live.
John Hodulik:
Great, thanks. Two questions, if I could. First on the ACP commentary, I think you guys had to contact ACP subscribers this year. Any way you could quantify the size of the base, or maybe the financial impact, and should we see anything this quarter? Or is it really something, if it doesn’t get renewed, that we could really expect for, say, second quarter? Then over on the media side, it looks like you guys saw some real ad strength, so just any commentary on what you’re seeing in the ad market? It looks like if you sort of look at core advertising, it was actually up this year, and I’m wondering if that’s just strength in NFL and maybe Big 10, or just what some of the underlying factors are there would be great. Thanks.
Dave Watson:
Hey John, it’s Dave. Let me start with ACP. To specifically answer your question, we have 1.4 million customers that have benefited from this program which we obtained through the national verifier program, so feel good about the credentials of these customers. Most of these customers in this customer base were already our customers prior to the ACP program. We’ve been very consistent on this. We want the program to continue, but I think we’re very well positioned to support these customers if it does not. We have a good business and model in place and a history with knowing how to segment our customer base and have products and packages at a variety of price points to serve our customers well, including well over for a decade and that would include internet essentials. We’ll evaluate this as it plays out. It may be a risk, but one we feel is very manageable for us, given how we work with this program and how we manage our customer base in general.
Mike Cavanagh:
John, it’s Mike. On the advertising side, I’d say that the ad market, we have seen it remain stable, and we’re definitely pleased with our performance in the fourth quarter. When you exclude 2022 World Cup and normalize for that, we did grow ad revenue even with the difficult comparison to last year’s political quarter. We are seeing a few encouraging signs, like stabilization across most categories, CPG and retail too that improved in particular. We’re not seeing any pressure, any real pressure on cancellations from last year’s up-fronts, which is good, and scatter premiums are pretty healthy, double digit increases is what we’ve seen recently. But I would say that it’s too early to say that there’s a sustainable rebound going on. Too much remains uncertain on the macro side and we’re heading into a period, for us at least, that has less sports programming in the early part of the year. But regardless of the full year ahead, whether the environment macro-wise gets better from here or it doesn’t, we feel like we’re well positioned with our must-see tent poles, which include obviously the Olympics coming up, the elections, and then going back to your earlier point of now being much more scaled at Peacock, we’re seeing nice progress on the capacity and inventory that we have there. So those are the dynamics I think we’re seeing in advertising.
Marci Ryvicker:
Thanks John. Operator, next question please.
Operator:
Thank you. The next question is coming from Jonathan Chaplin from New Street Research. Your line is now live.
Jonathan Chaplin:
Thanks. Two for Jason. You mentioned that if you saw opportunities to expand your footprint with good economics, you’d do it in a heartbeat. Are you referring to the opportunity in BEAD, and is that something that you expect could potentially hit later this year, or is that more of a 2025 impact? Then on repurchases, we saw the reauthorization of $15 billion. You’re going at a pace of $3.5 billion a quarter at the moment. Should we expect that to continue through 2024?
Jason Armstrong:
Yes, thanks Jonathan. Let me take them in reverse order and then potentially tag team with Dave, if he wants to, on the footprint side. Buybacks, you’re right - we reauthorized or re-upped this morning for $15 billion. Never meant to be guidance when we do this, but nonetheless healthy reauthorization. Saying that, I think the formula that’s been in place for very strong capital returns continues to be in place, so I think we’re comfortably within our leverage range, as I stated, which is right around 2.4 times, continue to generate very strong free cash flow, and if you look at the recent history since mid-’21, since we started buying back or restarted the buyback program, we’ve bought back 15% of our stock in that time frame, so very good metric there, so more capital returns to continue, feel very strong about the trajectory into 2024. I think on the footprint side, we’ve been very clear that, to the extent--you know, first and foremost as we talk about capital intensity in Dave’s world, right around 10%, it’s been there for the last couple years. The expectation is that it will be there again in 2024, but we’ve also been very clear, that’s not necessarily a constraint on the business. To the extent we can move faster, we’ll do that, and we’d like to. I think as you look at the past couple years on homes passed, we did 850,000 homes passed in 2022, we were able to accelerate that in 2023 up to 1.1 million, and we gave guidance this morning for 1.1 million or slightly higher next year, so we think we can further accelerate that. Most of that in terms of the guide for 2024 is self-funded, but we have been making our way into the ARPA program and had some success there. To the extent we’re successful with BEAD, and I think we certainly expect to be, that would be more 2025 and beyond.
Dave Watson:
This is Dave. I would only add that when you do these programs, and we have started and we are aggressively pursuing opportunities, as Jason said, at this stage mostly self-funded, but we are working with local governments on programs like ARPA and others. We are going for opportunities where it makes sense. The great part, and a little bit what Brian mentioned right from the get go, there’s just been terrific execution as we scaled operationally, getting ready for this, so the 1.1 million that we did this past year, looking to do that or more into ’24, we are on it and this is a real opportunity for us. Having said that, the nature of these projects, it takes a while to build them up and then driving penetration, and I would look for more of the benefit in ’25. BEAD, we plan to participate where it is consistent with our business goals, but the process, quite frankly, with BEAD is still in flux.
Marci Ryvicker:
Thanks Jonathan. Operator, next question please.
Operator:
Certainly. Our next question is coming from Steven Cahall from Wells Fargo. Your line is now live.
Steven Cahall:
Thanks. Maybe first, I was wondering if you could expand on your Xfinity Mobile plans for 2024. One of your peers has been more promotional. I think that’s something you’ve kept an eye on, and we saw you get a bit more promotional last year with the iPhone deal. You also talked about broadband ARPU being the biggest driver of broadband revenue, and I know that can suffer on a GAAP basis if you do lean into mobile, so I’d love to just hear more about how you’re thinking about the broadband and mobile strategies coming together. Then Jason, just the severance that you took in the quarter, the lion’s share fell at connectivity and platforms. How should we think about the benefits to opex in 2024? You said five out of the six buckets decreased last year, so maybe you can give us a bit of a view of what non-programming opex looks like for connectivity and platforms this year. Thank you.
Dave Watson:
Steven, this is Dave. Let me start with wireless. I think we’ve been consistent on this one, too - the wireless is one of the key long term growth drivers for us, and pointed out in the six that the team has talked about. It is absolutely a great companion to broadband. It has good standalone economics and a great runway ahead for penetration mobile to the broadband base. You know, it’s performing well - our domestic revenue was up over 15, we have over 6 million lines, including the 310,000 that we added in the quarter, and we’re only at 11% penetration, as Jason said, to the broadband base, so a lot of runway ahead. It is absolutely a key part of all our go-to-market activity, whether it’s acquisition, case management, upgrade activity to the base, as you noted, Steven. We have been very focused on upgrade activity and retention, so our results have been consistent right around 300,000 new lines per quarter - pretty healthy run rate for a considerable period of time. Having said that, I think we can improve on these results. We are consistently in the market trying new offers, both in terms of broadband and mobile together, and we segment the opportunity, so we do have unique opportunities that we evaluate. We continue to be hopeful that some of these offers will accelerate our line additions over time and as the year progresses. We have a great road map in terms of innovation and offers between Wi-Fi and mobile, and we want to leverage both and continue to build a better product and service. Our mobile service, our core service offering delivers better value day in and day out. We really like, though, our capital-light approach with the MVNO, and I think we’re in a great position to win in convergence, so I think we have a leg up on the competition with this capital-light strategy that doesn’t have to involve customer and/or network trade-offs. We’ll continue to be opportunistic in evaluating progress, but I think there’s upside.
Jason Armstrong:
Steven, let me just round that out quickly, because part of the question seemed like, are we governing wireless at all as it relates to broadband ARPU growth and GAAP realization of broadband ARPU growth. The two are not connected. We will do what’s right for the business, first and foremost. To the extent we’re finding ways to accelerate wireless, I think we’ll have opportunity to do that and not be held back by what it means for broadband ARPU, although we do see, and just to reiterate, broadband ARPU growth in both the fourth quarter and for the full year, 3.9%, high end of our historical range of 3% to 4%, and we guided to the coming year to still be in that range of 3% to 4%, so consistent and strong ARPU growth. On the severance question, as we step back, we’re focused on investing capital and resources in our key growth areas, so we’ve identified six key growth areas where investments in opex are being directed while managing carefully businesses that are important to us, but face secular headwinds. I think you saw that in the fourth quarter with severance actions - we took these actions to get ahead and position ourselves for continued transitions in these businesses in 2024 and beyond. I would point out--you know, you mentioned connectivity and platforms specifically - that’s where the bigger severance charges were. You’re right - five out of six categories of expense were down year-over-year in 2023. These types of actions in transitioning our business and managing the expense base are a big part of that, and if you look at margin expansion, which we’ve seen for a long period of time in the C&P business and gave an outlook that we expect to continue that, this is all part of that, taking action to sort of get ahead of these transitions. I will point of what we also said in the prepared remarks, if you look back in the last six years, we’ve taken 50% of our truck rolls out of the system, so truck rolls versus 2017 are down 50%, so cut in half, and transactional volumes, if you will, or interactions are down 40%, so pretty significant expense opportunities relative to that, that we see continuing as well.
Marci Ryvicker:
Thanks Steve. Operator, we have time for one last question.
Operator:
Thank you. Our final question today is from Sebastiano Petti from JP Morgan. Your line is now live.
Sebastiano Petti:
Hi, thank you for the question. Just wanted to see if you could provide additional color on perhaps the content and experiences segment capex expectations as we look beyond Epic. I think Jason, you did say in ’25, capital intensity in content and experiences should tick down as the Epic build finishes, but as we think about your plans for regional parks in the U.S., headlines about a U.K. park construction perhaps over the next several years as well, any color on how we should be thinking about is there a parks capex holiday before a reacceleration? Then just a housekeeping question on Peacock - obviously very strong net adds inside of 2023. Mike, you did say that you do expect sub growth beyond that to kind of continue, but could you perhaps quantify what the benefit of the conversion from Comcast bundle subs from free to paid was within the year and as we’re kind of thinking about organic or underlying growth that will benefit from the NFL playoff game, Oppenheimer, and some of the other stuff you listed? Thank you.
Mike Cavanagh:
Sure, hey Sebastiano. On parks, it’s as Jason said - we are going to remain at the elevated level around Epic with the two expansion parks, Hollywood Horror Nights and the Universal Kids in Frisco, Texas underway at this stage, so we’ll remain elevated in 2024 and then as we come to completion of Epic in 2025, rolling into 2025, we’ll ease off from there. I think the easing off is--I wouldn’t necessarily call it a holiday, so much as much like we talked about adding additional passings in cable, if we see these projects pencil out for good return, we’d be excited in the years that follow, I can’t predict when, to continue to give the parks and experiences business whatever capital it requires. But right now with the visibility we have for what’s in the pipeline, what Jason described as the trajectory is the right trajectory. Then on Peacock, I think we did a good job converting our Comcast free subs to paid subs, and they are now rolling into--after a few months at a lower price, are rolling into the full price, so I think we did a great job across the company on executing that.
Marci Ryvicker:
Thanks Sebastiano. That concludes our call. We appreciate all of you joining us this morning.
Operator:
Thank you. That concludes the question and answer session and today’s conference call. A replay of the call will be available starting at 11:30 am eastern time today on Comcast’s Investor Relations website. Thank you for participating. You may all disconnect.
Operator:
Operator
Marci Ryvicker:
Thank you, operator. And welcome, everyone. Joining me on today's call are Brian Roberts, Mike Cavanagh, Jason Armstrong, and Dave Watson. I will now refer you to slide 2 of the presentation accompanying this call which can also be found on our Investor Relations website and which contains our Safe Harbor disclaimer. This conference call may include forward-looking statements subject to certain risks and uncertainties. In addition, during this call, we will refer to certain non-GAAP financial measures. Please see our 8-K and trending schedule issued earlier this morning for the reconciliations of these non-GAAP financial measures to GAAP. With that, I'll turn the call over to Mike.
Michael Cavanagh:
Good morning, everyone. And thanks for joining our third quarter earnings call. It was another strong quarter for us, with adjusted EBITDA up 5% and adjusted EPS up 13%. We generated $4 billion in free cash flow, which, combined with our expectation of Hulu proceeds in the near future, contributed to a pick-up in our share repurchases to $3.5 billion in the quarter. Our steady performance has been a direct result of how we've always run our company, which is with a focus on industry-leading performance, both operationally and financially, in each of our businesses, combined with a long-term, customer-centric approach to decision-making that ensures each business is positioned to win in the future. This has all been facilitated by a philosophy of investment in our businesses that has remained consistent through different economic and credit cycles, and particularly through the recent global pandemic. Now, I'd like to highlight four areas in the quarter that show how this strategy is playing out before handing it over to Jason to review this quarter's results in full. The first area I'd like to highlight is residential domestic connectivity, where we are very pleased with our performance and strategy as we navigate a highly competitive broadband marketplace. The customer experience provided by our broadband network, which has ubiquitously available gig speeds today and is on a path to ubiquitous multi-gigabit symmetrical speeds, combined with our wireless offering through our MVNO with Verizon and our own network of over 20 million Wi-Fi hotspots, enables us to provide world-class connectivity both in and out of the home to all of our customers everywhere in the most cost effective and capital efficient manner versus our competition. Our broadband network and product leadership continue to drive strong residential revenue growth, which was up nearly 4% this quarter, fueled by very strong ARPU growth of 3.9%. We're confident in our ability to drive continued ARPU growth because of our focus on constantly improving the product experience through investment and innovation, thus delivering more value to our customers. Having a truly excellent Internet experience as reflected in speed, reliability, coverage, security, and latency is constantly increasing in importance to all households as a result of the consumer experiences it enables. One of the biggest catalysts for recent growth in data usage is the accelerating transition of sports viewership to streaming platforms. The switch of a single Thursday night NFL game to streaming moved peak data usage on our broadband network from Sunday night to Thursday night, and that game comprises roughly 25% of all Internet traffic on Thursday nights. Every internet service provider, fixed wireless in particular, will really be put to the test as this transition of sports to streaming continues, especially come January, when for the first time ever, an NFL playoff game will be aired exclusively on a streaming platform which will be our very own Peacock. The second item I'll highlight is Peacock, which added 4 million paying subscribers during the quarter, saw greater than 60% revenue growth versus a year ago, and had the first year-over-year improvement in EBITDA since our launch in 2020. While we report standalone Peacock metrics given the significance of this initiative, we manage it as part of the broader NBCU media segment which includes the broadcast and cable networks to best leverage the advantages we bring to the streaming landscape. We continue to be pleased with our progress in the few short years since we've pivoted our streaming strategy as a result of the ownership changes at Hulu. Looking ahead, we are sticking to our plans and still expect 2023 to be the peak year of EBITDA losses for Peacock, though we are now expecting 2023 Peacock losses to come in around $2.8 billion versus our original $3 billion loss outlook. And for 2024, we expect to show meaningful EBITDA improvement over 2023. The third area to highlight is our parks business, which generated a record high level of EBITDA, surpassing the previous record that we'd just set in second quarter. The reaction to Nintendo and Hollywood in Japan continues to be fantastic, and we are very excited about bringing the experience to Florida soon. I was just in Orlando with the parks leadership team last week, reviewing our plans for the new Halloween Horror experience in Las Vegas and kids theme park in Frisco, Texas. I also spent a few hours on a site tour of the Epic Universe park, which is deep in construction and is simply breathtaking. So thanks to the momentum of our third quarter results and what we have in the pipeline, I could not be more excited about our parks business. The final area to highlight is our studios business, which is having a great year with three of the top five box office hits for the year so far in Super Mario Bros., Fast X, and now Oppenheimer, which grossed more than $900 million in worldwide box office in the third quarter and became the highest grossing biopic of all time. This is a continuation of our solid track record where, since 2020, we've had at least two of the top five movies in worldwide box office. We believe that success in this business is not formulaic. It's a craft rooted in creativity and originality. We've long focused on assembling a team of the most innovative filmmakers, Chris Nolan, Chris Meledandri, Steven Spielberg, Jason Blum, and Jordan Peele, to name a few, which positions us very well for the future in the studios business. More broadly, it is our consistent investment approach through past business cycles and the pandemic that is the reason for much of the success we're experiencing today. We remain steadfast in supporting our businesses, even those that were hit hard during that time period. For example, in studios, we never stopped believing that people want to experience great films in theaters, and that conviction enabled us to attract new partners like Chris Nolan who made a masterpiece in Oppenheimer. Similarly, while our parks business was closed or at limited capacity, we continued to invest heavily in our existing parks, including the VelociCoaster in Orlando, Secret Life of Pets in Hollywood, and the Nintendo Lands I had mentioned earlier in Los Angeles and Osaka, and we will be bringing Epic Universe to life in 2025. Our strong investment-grade balance sheet enabled these investments and puts us in strong and enviable position today. Now the business world must deal with pressures of much higher interest rates, which I believe will asymmetrically advantage us, given our low leverage and the long duration of our debt. Since the end of 2018, we have refinanced over $40 billion or nearly 40% of our debt obligations, reduced net debt from $108 billion to $88 billion today, lowered net leverage by a full turn from 3.3 times to 2.3 times, increased the average life of our debt by more than four years to 17 years, while reducing the weighted average cost of our debt to 3.6% from 3.8%. Today, 97% of our debt is at fixed rates compared to just 82% at the end of 2018. We accomplished this while at the same time returning $45 billion to shareholders, including $24 billion via share repurchases and $21 billion in dividends. To sum up, we're in a great place, especially given how the competitive dynamics in our industry might evolve in this higher-for-longer interest rate environment. I expect that our focus on building businesses that are market leaders for the long term through strong execution, investment, and innovation will keep us in one of the strongest positions to perform for our customers, employees, and shareholders. Jason, over to you.
Jason Armstrong:
Thanks, Mike. And good morning, everyone. I'll take you through our strong third quarter and we'll begin with our consolidated financials on slide 4. Revenue increased 1% to $30.1 billion, while adjusted EBITDA grew 5% to $10 billion. Our results were driven by six key growth areas we have highlighted this year
Marci Ryvicker:
Thanks, Jason. Operator, let's open the call for Q&A, please.
Operator:
Operator
Ben Swinburne:
Two questions for the team on the cable business or connectivity business. Jason, as you mentioned, expenses continue to be a nice tailwind for growth. I think investors are focused on your ability to sustain that. You've been delivering kind of low to mid-single digit EBITDA growth in connectivity. Can you keep this up with expenses as a driver over the next couple of years or do you need revenue to accelerate? Maybe just talk about the opportunity you see ahead for the company. And then, I'm just wondering, you teased it a little bit with the iPhone commentary, but what's the thought process around getting more aggressive in wireless? Do you want to avoid pressuring financials at all? Because it would seem like wireless and the ability – the potential for wireless to bring broadband growth up to higher levels has got to be something you guys are thinking about. So, love to just hear your considerations on that front. Thank you.
Jason Armstrong:
It's Jason. Let me start with the margin and expense question on the connectivity side. I think you're right, we've been sort of consistently expanding margins. A large part of that is we had yet another quarter, as we mentioned in the upfront remarks, where every expense line item went backwards or declined year-over-year, which is a positive outside of direct network costs. And just as a reminder, those are costs that directly feed into our key growth businesses like broadband and wireless. So as we look forward, I think the construct is, and you sort of laid this out appropriately, we've got several revenue growth drivers within our connectivity business, namely residential broadband, wireless, and business services, and those are the higher margin businesses within all of Connectivity & Platforms. So the mix shift that we're seeing and undergoing, where those are the businesses that are growing against businesses that are not growing, has been a favorable mix shift for us and we expect it to continue to be a favorable mix shift. So I would look for continued opportunities in both expense and margin.
Michael Cavanagh:
And I would just add – it's Mike, Ben – that on the other part – as Jason has pointed out, the six growth driver businesses, the cable – components of that are all high incremental margin next dollar revenue, very high incremental margin, but there's also the businesses that are – as we've talked about, are not in the six growth drivers that are being managed pretty aggressively, frankly, for continued ways to find efficiencies to offset the pressures on the top line. So we've got multiple things going on that I think are the tailwinds for continued ability to drive margins.
David Watson:
Ben, this is Dave. So – and as both Jason and Mike said, it does start when you talk about margins with the top line, and so a real focus around healthy ARPU, total revenue growth in connectivity, so all of those things really I think are sustainable. And you go through a competitive phase like we are, but you've still got to keep your eye on the ball and we believe that, over time, in addition to driving good, healthy, making financially disciplined calls along the way, we will return to subscriber growth over time. And so, I think you add all that up, it's – that's the beginning part. Then your question on mobile, it's such an important part of our strategy and it has been. We've built up the business, had consistent performance, and believe strongly we've got a long runway ahead. And one of the things that we're doing just to showcase kind of the focus for us is we are rolling out a buy one, get one offer. It's scaled up at the very end of Q3. It's really kicking off in earnest in Q4. It's a straightforward, good, solid offer that will be accretive and will drive broadband benefits in doing so. We're starting with the base and that's – but it's just an example that in both residential and in small business, we'll continue to be very – I think very aggressive in mobile over time. So a lot more to come on mobile, but we're encouraged and really like the runway ahead. Operator
Craig Moffett:
I'm going to go to a different place, actually. Xumo, and maybe, Brian, if you could talk a little about this from a high level kind of strategic point of view. There's been a lot of talk about the prospect for streaming services being rebundled into something that maybe is in some ways closer to what we used to have in the video world. I wonder if you could just talk about that a little bit and talk about how Xumo might fit into that and whether you think Xumo has the potential to actually become a meaningful part of your Connectivity & Platforms business.
Brian Roberts:
Great question. We're really excited about Xumo and the progress that we've made – we're making together now with Charter, and it's an amazing platform that started with X1, but now will be in televisions, it will be in devices, and it will be all over the nation and frankly all over the world. The heart and soul of it is our entertainment operating system which is global that includes Sky, all of Canada, Cox, and a number of other distributors that we now gradually build up to, all be helping to finance and help the innovation roadmap. So what is that innovation roadmap? It's really like you're suggesting, what do customers really want? They want a great platform, a great pipe. There want world-class content that they customize. And they want someone to make it really simple for them and do the heavy lifting as you bounce in between services, and that is what we really built our company on all these years and this industry on. So it is somewhat ironic that we've unbundled to rebundle to unbundle to rebundle and everybody has a different version of that and we're at a moment in time, but a lot of it is having one great platform that now the entire industry has and thankfully all of you on this phone who do not live in a Comcast market, which is many, are now soon going to be able to get these products, talk to your voice remote, and see how fantastic the experience is, whether you buy the cable bundle or not. And that's a big point. As most of our sales now are broadband only, we want to make sure we are the best aggregator for streaming. And then a logical next step will be us or others beginning to try to make it even easier for consumers to purchase and to switch packages. So it's an important part of the roadmap and this was a big week in the Charter announcement. And I'm sure, in their call, they'll talk about their commitment to the JV as well. Operator
Phil Cusick:
A couple for Dave. Dave, I think you said that you expect to get back to broadband growth over time, and as you expand the number of houses that you're building, as Jason mentioned, I expect that that's probably part of it. But can you talk about the contribution of that low end effort that you started? You mentioned on the first quarter call and the level of reversal that you're doing here as well as recent competition from fiber and fixed wireless. And then second, if you can just talk about where wireless is right now, how the CBRS trials are going in Philadelphia, and any thoughts on timing to expand that. Thanks very much.
David Watson:
You got it, Phil. So as we've said, and it's – everybody has seen, it's a pretty competitive environment. And so, when you – we have some continuation of some of the macro issues that we talked about, but we've also – as you brought up, we've also continued to see the expansion of both fiber and fixed wireless footprint. So we've gone through several competitive cycles where there's – it's really noted by a lot of new footprint that's been added, and so we did start in the beginning of the year, made some adjustments in terms of offers that were really focused more on the lower end of the market, but part of our game plan is to – we're going to continue to invest in a better network, better products, and compete aggressively, but we're going to maintain financial discipline, and that means making certain decisions when it comes to balancing rate and volume. And so, after the first half, we did make the decision to pull back on some of our more aggressive offers which resulted in lower connect activity. So that is the changes that we've had. I think our voluntary churn rate is very healthy. A key part of that that's continued and the real issue that we see at this point is, as we manage things, is just lower connect volume. So – but, net-net, we're growing revenue as we talked about earlier, Jason did and I did, and we're going to focus on multiple drivers of revenue growth. And we'll make our playbook, we make changes throughout. So – and then to wireless, your point, we are continuing to test in terms of the CBRS roll-offs where we've picked up the pace on that, staying close to what Charter is doing. We've seen good progress in the ability to off-load traffic and encouraged by the opportunity in terms of just such a small geographic part of your footprint contributes so much volume of wireless traffic. So we are in position, if we so choose to do it, but we like where we're at with that, no new news in terms of scaling up on that point, but we're in a good position. Operator
Jessica Reif Ehrlich:
I have two topics. One is sports and one's advertising. On sports, it's such a key differentiator in content. Can you just talk about your longer term sports strategy and how you believe sports will be distributed in the future? You talked about more going direct-to-consumer. What role will linear play as we look ahead three to five years, and how would you respond to the leagues, whether NBA or NFL, et cetera, investing in ESPN? And then on advertising, there seems to be weakness across the board, cable and media, which is in line I'm sure with the rest of the industry. But there seems to be strength in the industry in digital whether it's Google or Meta. How are you as a company/industry addressing that? How do you get dollars back?
Brian Roberts:
Okay. Well, this is Brian. Let me start and kick it over to Mike because I think your industry question on sports is really profound and important. I think our company has had a long, deep, rich history in sports, both parts of the company. The best way to consume an NFL game or the Olympics is to have our entertainment operating system I just talked about in Craig's question, and you'll see that in the Olympics. There will be nothing like it. The same goes for I think NBC Sports which is the number one show in television on Sunday Night Football. We've got a great team and a culture of big events, whether it goes from the Kentucky Derby, which the ratings are much higher when it's been on NBC than any previous platform, and then on and on. And with Peacock now, we have the most live sports of any of the streaming services. And I believe that that's a surprise to many people when they learn that and believe that to be the case, and that's a commitment we made when we had things like English Premier League or Tour de France or golf or events that went on for longer periods of time than were typically on a network where you wanted more camera angles or more feeds and more games, and that sets us up for being relevant in the transition that we're all talking about. How do we go from analog to digital in a way that helps the leagues? And so, yeah, I can't speculate on what might happen to ESPN, but what I could speculate is we meet with the leagues which we do frequently, we think we present a somewhat unique ability to help get the maximum engagement now with broadcast and cable, particularly our broadcast platform, as well as having a robust streaming service and a super quarter here regarding the kind of momentum that we've garnered. A lot of that is driven by sports on Peacock. And that sets you up to answer your advertising question, which I'll let Mike go into a bit, but at the highest level, we're creating the digital capability on Peacock in the most relevant content. That looks like a very winning combination for us as a strategy.
Michael Cavanagh:
And I'll just add on that. It's Mike. I'll just add that the importance and the significance of us being committed to sports in the streaming context of Peacock is for us combined with the ability to bring the big reach that our broadcaster NBC brings to the party, which I think is an important element of – while sports over the long term I think are going to be experienced significantly through streaming, I think for a long time, the economics of the sports rights that you see is going to be substantially supported by broadcast reach that I think for a long time is going to continue to be a significant part of the picture. In terms of advertising, I'd say, Jessica, that overall it's not a big difference in story than last quarter. I'd say the ad market has remained soft. It hasn't necessarily gotten worse despite a little bit of sequential decline, but it hasn't gotten better at the same time. And we still continue to think it's due to the general uncertainty about economic conditions that are out there. The kind of weakness that we're talking about or the softness is particularly on the linear side, while Peacock has remained very strong. Picking at this quarter a little bit, the deceleration from 5% to 8%, contributing factor there which is a little idiosyncratic is, while the retail and tech sectors were down a little bit, whereas auto and pharma and consumer products were up. The one that was down that's a little unique and idiosyncratic is entertainment where you had streamers spending a little less together with advertisers, given the strikes, looking at what the lineups were in the recent past and putting some money in other places. So some of that will revert we believe once strikes are over. And as we look to the fourth [Technical Difficulty] last year's World Cup as well as political that underlying ad sales will be an improvement in this fourth quarter versus last year's fourth quarter. And as far as digital, I think that's why there is definitely the opportunity that some tech competitors are capturing to get premium video monetized in digital platforms, and I think that speaks to why we consider Peacock to be an important initiative for us. And we're pleased again with the progress we're making in Peacock which is now north of 28 million subs and strong overall 60% revenue growth year-over-year.
Brian Roberts:
One last point I just wanted to add that one of the great things about sports that we're very excited about is streaming sports and what that means for our broadband network strategy that Dave was just talking about. Dave and the team I think have found a great balance in how we're running the operation, but a big part of that is a commitment and a belief that we see all sports finding a way over the next many years or maybe not so many years to be more and more streamed, and that's going to require more bandwidth and that's going to require and create an opportunity for us to have the superior product in the market. So that's our strategy, and so sports really, back to your first question, Jessica, is at the heart and soul of a lot of what we do. Operator
Brett Feldman:
I've got two questions about your business connectivity segment. The first is you made some comments about investments you're making to better address the enterprise customer demographic. I think the assumption has been, historically, it's not been a focus for you because serving that demo generally requires you to serve customers with locations outside of your footprint. So I was curious to hear a little more about your strategy for scaling up there, and I'm wondering whether that might involve making incremental investments in your connectivity platform outside of your region, either organically or potentially making some acquisitions. And then second, I was hoping you could give us an update on the extent to which the business segment is contributing to your success in wireless. Is it kind of pacing what you're seeing in the residential space, or do you think you have more opportunity there? Thank you.
David Watson:
Hey, Brett, Dave. So let me start. Overall, business services had a very good quarter. Revenue accelerated a little, reflecting stronger growth in enterprise and mid-market, so we've been very focused on growing all categories. So your point on the sales investment, let me provide some context. We have been for some time working with partners. And most certainly, with the acquisition of Masergy, we've been expanding our capability to go into other areas and now we have global opportunity to be able to handle customers. The key here is to be able to take care of customers' needs wherever they are, so this particular investment is just adding some folks, it's not infrastructure that we're building out there. We will leverage the partnerships that we have, but certainly we'll deliver products that meets the customers' needs out. But it's sales force and adding some people that can drive mid-market and enterprise where the customers' locations are. But we'll continue to partner, we have great partnerships with Charter, Cox, many others, and we'll continue to do that. It's not really an infrastructure moment. And in terms of wireless, it's a very important part of business services and it's – clearly, this phase is centered on SMB and we're getting going on that. We've picked up the pace on that. It's not a major driver yet in overall mobile activity at this point, but we expect that pace to pick up. That is an important one for us. And let me – just one last point, if I could, Brett. While you're talking about business services, I'd be remiss if I didn't thank Bill Stemper as he transitions to Chairman Emeritus. Bill has been a spectacular teammate and driver of this business over a long stretch, really. And one of the great things that Bill did is build a world class team. I think they've set the bar in terms of performance. We continue to do that. And part of that team is a wonderful executive, Ed Zimmerman, who has now taken over the – running business services for us, so congratulations to both. Operator
John Hodulik:
Two, if I could. First of all, and maybe for Dave, can I just get your thoughts on the Charter approach to the Disney renewal? Do you see Comcast heading in that direction, or do you see benefits for the industry and for linear TV if the industry does move in that direction? And then following up on some of your comments on the broadband side, you guys are rolling out DOCSIS 4.0, you're starting to sign up customers. I guess, one, could you just update us on the timing of that rollout? And two, do you see it more as an ARPU opportunity or a sub opportunity, subscriber growth opportunity? I guess lastly on that, you said there's more competition at the low end of the broadband market. Is there any way you could quantify either Comcast's exposure to the low end or how big the low end of the market in broadband is? Thanks.
David Watson:
I think Mike and Brian talked about Charter Disney, so that to me – I think that is the – they provided the point of view. From my perspective, I think every situation is unique. I think we are in a very unique position because of the platform that we have and the fact that we are in the streaming business as a company, that we have great relationships with content providers and we have a way of figuring things out. But it will be case by case as they come up and we'll see – but a big part of it, one of the things we talked about is value, value of the content and how that model evolves, we'll figure it out. But I think we are in a good position to be a bridge builder as we go, consider each one of these options in the marketplace. In terms of the network and DOCSIS, let me give you a sense, John, where we're at. So we're about 30% in terms of mid-splits and really focused on this seamless integration that connects HFC to fiber. And we'll be at 40% next year. So – and then we started – you've seen the announcement and we talked about the deployment of DOCSIS 4.0 [Technical Difficulty] and so we're going to continue to drive the mid-split upgrade areas. DOCSIS 4.0 follows that mid-split trajectory. And that is our focus, continued focus is just providing leadership of where the market's going. The reason why, to answer your question, in terms of where do we see the benefits, it's that point, that the market is going to continue, whether it's the sports discussion we talked about earlier, as more and more things start to perhaps go to streaming, there will be more simultaneous contention at peak moments and we're in a great position with the networks. So having that, the ability to have faster speeds, ubiquitous network coverage at scale, the most efficient network and effectively delivering, we've got [Technical Difficulty] customers that are 1 gig today, 70% of our customers are 400 megabits or higher, and we see where things are going. So I think the answer is both. I think, over time, it's customer relationship as it's going to become increasingly harder for some of the competition to keep up in terms of – they have to make network trade-offs in fixed wireless, in particular, and so that to me is both rate and volume. And on – the last point is just on the lower end, it was a lot of activity in the lower end. We did respond in the first quarter but made adjustments for the second half, so that – I talked about that.
Brian Roberts:
I would just say on the Charter and Disney, what I think it was in sort of the first question I answered, we think there's a – echo what Dave said, not one size fits all, very glad, happy for both companies that they figured something out. Good for consumers. Each situation is slightly different. What I think is important for us is finding a way to help our customers have a great network, aggregate that content, and have access to the great content, and I think we're really well positioned to do that and we're looking forward to executing upon that. Operator
Jonathan Chaplin:
Maybe for Dave, just a small question following on from Phil's. In terms of the CBRS trials, is the benefit that you're seeing there that you're sort of more enthusiastic about primarily on the cost side from being able to off-load traffic, or is there a product benefit as well? And then with the sale of the 600 megahertz spectrum, does that sort of suggest that you're not really interested in owning any spectrum besides 600 megahertz, or was there some sort of something – sorry, besides CBRS, was there something specific about 600 megahertz in the portfolio that you had that made it non-strategic? And then if you can give us just a quick update on where your sort of average usage is on broadband, that would be helpful as well. Thanks.
David Watson:
So in terms of CBRS, it's what I said before that we're in position – it's an option for us. We're in a good position and we like our – where we're at with our current deal, the MVNO, capital light approach, everything that we talked about is consistent. But we've always been very interested – and the benefit of CBRS is on the cost side, and that if you have – again, 3% of your geographic footprint that's delivering 60% of the traffic, that's a good option and if we can figure out how to do that. So we're – that's what's really driving it. And – but we've always been very focused on how to build a better overall wireless experience. We have I think great Wi-Fi capability in addition to CBRS if that's something we want to do. But the key for CBRS is that we just want to be in position and doing it without a massive amount of CapEx to be able to deliver that smaller geographic area. And in regards to 600 megahertz, it's just a – it was an opportunity to get value for areas of the country outside of our areas and it just made sense to – it was a good transaction for us and not something that we're going to build outside of our footprint. Operator
Steven Cahall:
So just first on the residential broadband ARPU, wondering if you could unpack a little bit of the sequential change? I know the big components are double play going to single play from cord cutting as well as just tiering and pricing, so with a little bit of slowdown sequentially. Should we attribute a lot of that to the slowdown in video losses that you saw, or anything else going on in there? And then, Brian, you talked a lot about how effectively you've deleveraged the balance sheet, taking down by a full turn over the last couple of years. Also that a lot of your competitors, especially on the media side, are going to be more challenged. So I know you'll be disciplined in anything that you do, but as you look ahead and think about competing against some companies that aren't challenged, like Netflix and Apple and Amazon, how do you think about some of the availability of some of those distressed content creators that might be out there at some future point? Thank you.
David Watson:
Let me start, Steven. This is Dave. The biggest driver in terms of ARPU was that, the first half of the year, our focus – we did make adjustments in that first part of the year about being a little bit more aggressive in the lower end. This resulted in a mix shift among new customers that were coming on and this caused the deceleration in ARPU growth from where we were before at 4.5% to 3.9%. The 3.9% is still very strong ARPU growth and consistent with our planning and what we were talking about. So that was really the biggest driver. Some certainly benefit over time to a little bit better performance in the video business with NOW TV, which is beginning to pick up the pace. So pleased with that. But it was mostly that refinement of the lower end offers, and you're not going to see that, by the way, that level of deceleration from Q3 to Q4 as we made those adjustments. So that – it's mostly the tier mix change that I talked about.
Jason Armstrong:
Steven, I would add on to that, just if you look at the historical context here, we've typically grown broadband ARPU 3% to 4% in any given year. We've been operating at the very high end of that for the first three-quarters this year. Things that contribute to that over the long term, you mentioned sort of the tactical components of that that really, really – we want to see broadband usage growth, we want to see customers hanging more devices off their network, we want to see them taking higher speeds, and that's exactly what they're doing. So those are sort of the foundational pillars for driving ARPU growth over time, and that's exactly what we're seeing.
Brian Roberts:
This is Brian. I actually will let Mike answer because he did such a great job in his old job as CFO in helping put our balance sheet in this enviable position that he described in his opening or comments about how long the debt is and some of the interest rates. We have a great business this quarter, another demonstration of it. The start to the year is fantastic. But, Mike, why don't you – so therefore, the bar is very high to do anything other than the plan we've got and we like the company but, Mike, why don't you go into your thoughts on that content question specifically.
Michael Cavanagh:
So I think if you zoom out, it's much of what I said earlier, Steven, which is I think the strength of our financial position broadly, if you think about across all the businesses we're in, I think of us as having leading positions for the customer but also strong margins benchmarked against any period you can look at, that together with the strong balance sheet, I think the company couldn't be in better shape financially. And I think on the execution side, Dave and his team and the NBC team that works with me are – they know what they're doing and I think we're not giving anybody any quarter in terms of operating the businesses we have. Our priorities, though, in how to use that financial strength is very strategic. So I think we think about the businesses we're in and investing in them appropriately for return and growth and drive growth in those businesses over the long term, hence the way Jason talks about the half the company that's got strong revenue growth. We're trying to find ways to put resources into our own businesses. So that's the priority. As Brian said, the bar is really high for us to consider anything inorganic, but it's our job to look at these things. But if you think about – what you call the potentially distressed media assets, I'm not sure which ones you're referring to, but many of them are pretty small and wouldn't change the arc of what our company's all about. So I think our focus is on the total picture what Comcast looks like and we're proud of the company we have.
Marci Ryvicker:
Thanks, Steve. That concludes our call. I want to thank everyone for joining us. Operator
Operator:
Good morning, ladies and gentlemen, and welcome to Comcast's Second Quarter Earnings Conference Call. At this time all participants are in a listen-only mode. Please note that this conference call is being recorded. I will now turn the call over to Executive Vice President, Investor Relations, Ms. Marci Ryvicker. Please go ahead, Ms. Ryvicker.
Marci Ryvicker:
Thank you, operator, and welcome to our second quarter 2023 earnings call. You'll first hear from Mike Cavanagh and Jason Armstrong. Then Brian Roberts and Dave Watson will join us and be available for Q&A. I will now refer you to slide two of the presentation accompanying this call, which can also be found on our Investor Relations Web site, which contains our Safe Harbor disclaimer. This conference call may include forward-looking statements subject to certain risks and uncertainties. In addition, during this call, we will refer to certain non-GAAP financial measures. Please see our 8-K and trending schedule issued earlier this morning for the reconciliations of these non-GAAP financial measures to GAAP. With that, I'll turn the call over to Mike.
Michael Cavanagh:
Thanks, Marci, and good morning, everyone. I'm very pleased with our second quarter results, which again demonstrate that our focused efforts to invest and innovate in businesses that offer significant revenue growth, while we carefully manage the contiguous areas with structurally lower growth is paying off. Total revenue grew 2%, and the sixth growth priority areas we have outlined
Jason Armstrong:
Thanks, Mike, and good morning, everyone. We had a really strong second quarter. And to take you through it, I'll start with our consolidated results on slide four. Revenue increased 2% to $30.5 billion, while adjusted EBITDA grew 4% to $10.2 billion, a record level driven by continued operating leverage at our high-margin Connectivity & Platforms business, as well as strong growth at Studios and Theme Parks. We grew adjusted earnings per share by 12% to $1.13, and generated $3.4 billion of free cash flow, while returning $3.2 billion of capital to shareholders. Our healthy level of free cash flow in the quarter includes the significant investments we're making to support and grow our businesses in six key growth areas; our connectivity businesses including Residential Broadband, Wireless, and Business Services Connectivity, Theme Parks, Streaming, and premium content in our studios. Taken together, these areas generated more than half of our total company revenue in the quarter, and grew nearly 10% year-over-year, consistent with the first quarter. Now, let's turn to our individual business results, starting on slide five, with Connectivity & Platforms. As I get into these results, I'll refer to year-over-year growth on a constant currency basis. Revenue for total Connectivity & Platforms was flat at $20.4 billion. Our core connectivity businesses, domestic broadband, domestic wireless, international connectivity, and Business Services Connectivity increased 7% to over $10 billion in revenue, while video, advertising, and other revenue declined 7% to $9.8 billion. Our strategy continues to incorporate a strong focus on investing in and driving growth in high-margin businesses while protecting profitability in businesses with secular headwinds through disciplined cost management. This resulted in 170 basis points of margin expansion for Connectivity & Platforms in the second quarter, while margins for our domestic legacy cable business improved 240 basis points, reaching a record high of 47.3%. Diving deeper into the details, first, I'll unpack connectivity revenue growth. Residential Connectivity revenue grew by 8%, reflecting 4% growth in domestic broadband, 20% growth in wireless, and 26% growth in international, while revenue for Business Services Connectivity grew 4%. Domestic broadband continued to be led by very strong ARPU growth, which increased 4.5% for the second consecutive quarter. As we have said before, our goal is to protect ARPU by retaining the appropriate balance between rate and volume, and to serve our customers' constant demand for more from our network. We continue to see the use cases for better and faster Internet increase. Demand for higher speeds is increasing, as is average network consumption, and our customers are hanging more devices off our network in their homes. The average monthly data usage for a broadband customer that doesn't take video from us is nearly 700 gigabytes, and continues to grow. In fact, this is nearly 70% more than the average usage from the comparable quarter in 2019, pre-pandemic. Additionally, nearly three quarters of our broadband customers are now in speed plans of 400 megs and above. That's up from less than 50% last year and less than 20% in 2020. We plan for our network and product capabilities to stay far ahead of demand, so that we maintain our position as the market leader, delivering the best broadband possible. To that end, our transition to DOCSIS 4.0 is progressing well. We are more than halfway through the year, and have implemented on mid-split technology at 25% of our footprint, and are on target to complete one-third of this build by year-end, with the first commercial launch of DOCSIS 4.0 in just a few short months. We are also hard at work when it comes to expanding our footprint. We've grown our homes and businesses past by 1.5% year-over-year to 61.8 million, and we are on pace to meet or exceed our goal of 1 million new homes and businesses past for 2023, with future footprint expansion remaining a high priority. Growth in domestic wireless revenue was due to higher service revenue, driven by continued strong momentum in customer lines, which were up $1.4 million or 30% year-over-year, to $6 million in total, including the 316,000 lines we just added in the quarter. This marked the seventh consecutive quarter of more than 300,000 line additions. We continue testing some new converged offers in the quarter, and we are encouraged by an increasing mix of new customers to Comcast. And we will continue to experiment with different offers over time. With just 10% of our domestic residential broadband customers taking our mobile offering, we have a big opportunity and long runway ahead for growth in wireless. International connectivity revenue grew to $1 billion, a record high, and demonstrates the strength of the Sky brand and the ability to leverage a leadership position in video, and extend that to connectivity with significant success. Broadband, which accounts for two-thirds of international connectivity revenue continue to grow at a mid-teens level, benefiting from both an increase in customers and ARPU, compared to a year ago. The remainder is wireless revenue, which tends to have more variable growth due to handsets, which contributed to the higher growth this quarter. Finally, on Business Services Connectivity, revenue increased 4%, reflecting stronger growth in enterprise and mid-market and a slight deceleration in growth from small business, where we are seeing a bit of macro economic pressure. The strong revenue growth overall in our connectivity businesses was offset by declines in video, due to customer losses since last year, as well as declines in other revenue, reflecting similar dynamics in wireline voice. And finally, in advertising, which was impacted by lower political revenue in our domestic markets and the macro environment. Connectivity in platforms total EBITDA increased 4% to $8.3 billion, and as I mentioned a moment ago, adjusted margin that expanded 170 basis points. This is driven by the mix shift to our high margin connectivity businesses coupled with very strong expense management. In fact every line of expense was down year-over-year, except direct product costs, which are success-based and directly associated with the significant growth in our connectivity businesses. Further on tacking our connectivity and platform's EBITDA results between residential and business, residential EBITDA grew 4% with margin improving 180 basis points to reach 38.9%, again, highlighting our favorable mix shift, while business EBITDA grew 5% with margin improving 40 basis points to reach 57.7%. Now, let's turn to Content & Experiences on slide six. Content & Experiences revenue increased 4% to $10.9 billion, and EBITDA increased 7.5% to $2.2 billion, driven by record results at parks and strong growth at studios, fueled by the success of Super Mario Brothers. Taking a closer look at the results, our media segment combines our TV networks and Peacock, matching our holistic approach to managing these businesses. As viewership shifts to streaming, our dual revenue strategy at Peacock, where we are growing advertising and distribution revenue, is offsetting declines in linear revenue. At the same time, we are managing costs at our linear networks, and reallocating some of these resources to Peacock, with the goal of maximizing profitability over the long-term across our media portfolio. You see that in our media results this quarter was stable revenue, a strong growth in Peacock offset the performance at our linear networks. Immediate EBITDA decreased 18%, which included a $651 million EBITDA loss at Peacock. To get a little further into details, domestic advertising declined 5% with underlying trends consistent to prior quarters, reflecting continued softness in the overall market, partially offset by strong growth in advertising at Peacock, which increased over 75% driven by strong demand. We expect these overall results in advertising to continue in the third quarter. Domestic distribution increased 2% driven by Peacock distribution revenue growth of nearly 70%. Peacock paid scribers landed at $24 million compared to $30 million a year ago and $22 million at the end of the first quarter. As Mike mentioned, in June we began an effort to transition Comcast bundle scribers who received Peacock for free to a paid relationship. We've made some nice progress to date as the conversion activity drove Peacock second quarter subscriber growth. And we are bullish on further increasing our Peacock subscriber base through the balance of 2023, driven by both our continued conversion efforts as well as strong programming in the second-half. Some highlights included strong line up of movies exclusively on Peacock in our Pay-One window including Super Mario Bros. coming August 3rd; a day & date movie, Blumhouse, Five Nights at Freddy's coming at the end of October. And continued benefit from our next day broadcast Bravo content along with a strong sports lineup including Sunday Night Football, and for the first time, Big Ten. Turning to Studios, we had a great quarter driven by our film business including the latest installment of the Fast franchise and a tremendous success of Super Mario Bros. While theatrical revenue growth was offset by lower content licensing at our television studios due the timing of when we deliver content, the momentum in our film business led by the success of Mario fueled nearly $260 million in year-over-year growth in studio EBITDA. At Theme Parks, revenue increased 22% and EBITDA increased 32% to $833 million, a record level. Our park in Hollywood continued momentum from opening Super Nintendo World last quarter. The positive consumer reaction drove strong attendance and per cap growth, helping Hollywood to deliver its best quarter EBITDA in its history. Our international parks are both experiencing nice rebound post COVID. Our park in Osaka delivered a record level of EBITDA for a second quarter as it continues to benefit from strong demand from Super Nintendo World. And our park in Beijing enjoyed its most profitable quarter to date, resulting in strong improvement compared to last year when the park was largely closed due to COVID. In Orlando, our comparisons were impacted by unprecedented levels of visitation last year. But underlying momentum remains healthy as attendance was relatively in line with 2019 pre-pandemic levels while revenue was substantially ahead of 2019 levels. I'll now wrap up with free cash flow and capital allocation on Slide 7. As I mentioned previously, we generated $3.4 billion in free cash flow this quarter, and achieved this while absorbing meaningful investments in our network and theme parks. These investments drove a 20% increase in total capital spending, primarily driven by higher CapEx which was consistent with the outlook that we provided on our last quarter call. At Connectivity & Platforms, CapEx increased to 11% with CapEx intensity coming in at 10.4%, primarily driven by investments to accelerate our home passed as well as transition our U.S. network to DOCSIS 4.0. Content & Experiences CapEx increased by $344 million, driven by parks, with Epic accounting for the majority of this quarter's increase in spend. Turning to return on capital and our balance sheet, we repurchased $2 billion worth of shares in the quarter. In addition, dividend payments totaled $1.2 billion for a total return on capital in the second quarter of $3.2 billion. We ended the quarter with net leverage of 2.4 times, in line with our target leverage. With that, let me turn it over to Brian for a few words before we turn the call back to Marci.
Brian Roberts:
Thanks, Jason. I am really pleased with our team and this outstanding performance for the first-half of the year. It was a terrific quarter on all the great metrics you've just articulated. So, I would like to just zoom out a bit. And probably what's most exciting is the hopefully recurring and sustainable model that we are able to leverage our faster growing businesses which you laid out to generate revenue growth for the entire company. And then, we convert that all the way free cash flow per share that accelerates with the strength of our company and our balance sheet. I really couldn't be more proud of the team, excited about the future. So, Marci, let's turn it over to you for Q&A.
Marci Ryvicker:
Thanks, Brian. Operator, let's open up the call please.
Operator:
Thank you. [Operator Instructions] Our first question comes from Ben Swinburne from Morgan Stanley. Please go ahead.
Ben Swinburne:
Thank you, good morning. Question on broadband, and then one on NBC, maybe for Mike and Dave, when you think about the converged offers you have in the market, I know you've been testing more the investments in the network. Those tailwinds, again the headwinds around competition and housing, fixed wireless, when you put that all together, how are you feeling about the ability for the company to return to consistent broadband customer growth, particularly when you look into maybe the seasonally stronger back-half or into next year? And then, Mike, you mentioned the strikes. There's a lot of different ways that those could impact your business depending on how long it lasts. But I'm particularly interested in free cash flow for the company, and also Peacock, where there's a lot of expectations around Peacock profitability improving or losses coming down, and continued growth. When you put the strike into context for us, how should we be thinking about the impact should this last longer than expected? Thank you.
David Watson:
Hey, Ben, this is Dave. Let me started with broadband, and hand it over to Mike. I think talking about this environment; you got to start where the market is and where the customer is going. And the customers continue to be highly engaged in multiple broadband applications, streaming, gaming, all trending up. And you look at the other thing that is happening, just an increasing number of simultaneous device usage that's happening in peak moments. And now we have over a billion connected devices -- WiFi-connected devices to our network. So, from an overall perspective, that's just very encouraging. And you look at the results; non-video broadband customers are doing more than 700 gigabytes per month. And you take one key area, one major streaming part of the business, and that's sports. And it starts with just making it really easy to find the sporting event, so great voice search that we have in our platform, multiple ways to consume sports, in linear, DVR, streaming, all seamlessly connected. And then, of course, comes, when big sports moments happen, you want reliability, fast speeds, great coverage and capacity. And you look at just what happened in Thursday Night Football, Messi in MLS, Peacock has a fantastic sports slate that will be steamed and consumed that way. So, you need great broadband to be able to back all of that up. And so, I think that's a great driver, and over time. But in this environment, we are seeing continued lower move activity. Competition is still increased. And fixed wireless you brought out there, they're still pressing. However, we are seeing some rational promotional activity; it's early, no changes to any trending, but when you see that in the competitive environment that is encouraging. Both voluntary and non-paid churn remain below pre-pandemic levels, and that has continued. So, our game plan in this environment is we're going to invest in our network, we're going to focus on upgrading, and the mid-split, all that activity is on track leading to 4.0 beginning the deployments and trialing activity starting at the end of the year. No change to our game plan. And we're going to segment the base. And we've consistently focused on the starting point high-end broadband activity in tiers, a third of our customers-plus are on 1 gig, and we've launched our new 2-gig service to 25% of our footprint, and overall, 75% of our customers or for 100 megabits or more. So, we're going to continue to leverage mobile, and we're going to press aggressively with mobile, and even new broadband partners, like NOW TV, which is a great streaming video tier that showcases Peacock. And the net of this is a stable base, 32 million residential broadband customers, and while protecting resi broadband ARPU growth. You saw us do that in Q2 at 4.5% ARPU growth. But in this environment, we're still competitive in lower activity superior to flux, and in some quarters, we may report customer losses. That being said, to your question, we believe, over time, we will return to subscriber growth. And certainly we're seeing more normalization. Back-to-school is going to happen in Q3. And most certainly there's some seasonal normalization. But over time, I'm confident that we will be able to balance this formula of ARPU, focus, and over time, getting back to the subscriber growth. Mike?
Michael Cavanagh:
Thanks, Dave, so, hey, good morning, Ben. So, I think I'd just add a point, that if you look back at the first-half of the year, what Dave and his team have been doing and continue to do in terms of setting the broadband business, which is obviously extremely important to the future of the company, up for long-term success by continuing to improve our product, add innovation around it, segment the base, extend the footprint, all the things that you want to see happen, and while protecting pricing are all outstanding work in a competitive moment in time. But I think as you know, we here and Dave and his team, in particular, are thinking what are the implications for the long-term as we think about how to compete in the short-term. Going to your question on the NBC side on strikes, I'll just repeat what I said earlier, which is that we are committed to reaching a fair deal with the guilds as soon as possible. Beyond that, I'd just it's really for all involved in the industry broadly, a prolonged work stoppage and the longer it goes the worse it'll be. It's obviously going to have a negative impact all around. To your question about free cash flow, nothing to quantify in the context of our company, I mean it's all manageable. But it will shift studio working capital out of the near-term and into the future, so probably for 2023 a little bit of lower working capital, higher free cash flow, and the flipside of that in 2024. As you look at Peacock, I wouldn't point out anything in particular related to strikes and its effect in 2023 or second-half of the year. Obviously, the longer the strike the more that could have an affect as you look into 2024 and beyond, and that would be for ourselves and others, obviously. So, it's a level playing field. But to comment on Peacock in particular in the second-half, we've got a lot of strong content coming. So, we've got NFL coming back. Obviously then on top of that we have an exclusive NFL wild-card game. We're going to have Big Ten for the first time, which is fantastic on Saturday nights. In the movie slates, we've got Super Mario Bros. coming to Peacock shortly, we've got Exorcist, Five Nights at Freddy's, as Jason pointed out, coming from Blumhouse. And then on TV side, some originals, including Continental, which is related to the John Wick franchise. So, we feel very good about the strength of what we have coming in the second-half of the year content-wise. And then beyond that, on Peacock, I think there'll be a continuation of the good work that we've done inside the company to convert Comcast subscribers over to a paying subscriber status, which we're not quite halfway through that as we only got started in June on that score. So, over the remainder of the year that will also be happening. So, when you look at the doubling of Peacock subs year-over-year, and I'm optimistic about what the second-half of the year brings, feel pretty good about Peacock.
Ben Swinburne:
Thanks so much.
Marci Ryvicker:
Thanks, Ben. Operator, next question please.
Operator:
Thank you. Next question today is coming from Craig Moffett from MoffettNathanson. Please go ahead.
Craig Moffett:
Hi. Two questions, if I could, regarding your wireless business. One, there's been some talk in the market, and there was some discussion on the Verizon call yesterday, calling, if not fully into question, at least raising some eyebrows with respect to the permanence of that contract. So, I'm just wondering if there was anything that you can say about the durability of that relationship and your confidence that that is, in fact, an irrevocable contract? And then second, you've obviously now started to subsidize handsets more frequently in line with the way the whole market really operates. I wonder if you could just talk about that a bit and talk about your views on customer lifetime value that you're seeing with new customer acquisitions given the handset subsidies and expected churn?
David Watson:
Thanks, Craig. This is Dave. So, let me start with the wireless MVNO question then. So, let me start with we have a great MVNO, and really like our approach towards the business from day one, and continue to feel that way. And definitely think that cable is a material and really strong benefit to our partner. And so, have a good relationship with Verizon. And so, that continues. Really key is we have a perpetual access to all the services that we need from Verizon's network. So, it's just straightforward, that's the way it is. So, let me start with -- then let me go into the handset subsidy point. We go in, and we go out in terms of different offers. So, we've always consistently had promotions. And they come in different forms. It can be the form of gift cards, can be outright promotions that are discounts, and in some cases, a free device, but it's not every day. That's not part of our everyday game plan; we will go in and out with that. And we increasingly focus on higher-end mobile tiers, and we have a great slate there between by-the-gig, unlimited, and premium unlimited. So, we stay very focused on the core service offering, and been very strong in terms of the really consistent performance in terms of wireless growth. We really like the long runway ahead that we have and things, so we're just getting going in small business and wireless. But I think our core wireless pricing provides customers with the savings that help us compete against the telephone companies, like between 30% and 50% savings versus the telecos. And so, we got a strong position partnering mobile with broadband, got great WiFi overlay, and a strong MVNO, as I've said. So, we like our capital-light approach. We like our core service offering approach, and it's been effective.
Marci Ryvicker:
Thanks, Craig. Operator, next question please?
Operator:
Certainly. Next question is coming from Brett Feldman from Goldman Sachs. Please go ahead.
Brett Feldman:
Yes, thanks for taking the question. Disney has said that they are looking for, potentially, a partner to help them transition ESPN to a more direct-to-consumer model. You have a really big sports franchise as well. How are you thinking about further transitioning NBC Sports to a business that is mostly streaming? Is it something you think you would need a partner for? And maybe broadly speaking, do you think as sports businesses become more streaming-centric, there is an opportunity or need for consolidation among those platforms? Thank you.
Michael Cavanagh:
Thanks, Brett. It's Mike. So, I've been asked about, and read the speculation that in some way we might be interested in swapping businesses as part of what's going on in the sports space. And I would just say that that's very improbable, given the -- as you could imagine, there's tremendous issues around tax, minority shareholders, structuring generally. So, I would put aside the idea that there's anything inorganic that is likely to happen around ESPN in particular, which is what we've been asked about. When I think about our own sports business, I think we've got one of the best portfolios in sports. Saturday Night Football, Bit Ten, EPL, NASCAR, WWE, Olympics next year, PGA, so -- and we've got a very acclaimed group of people in terms of producing excellent content around those sports. So, obviously, it makes us a really strong partner to leagues and around the world, we're known for that. And I think we bring a lot to the table whenever there is a time, and that includes Sky Sports as well, obviously. So, that brings us to the table with more than money when it comes time for discussions around how rights owners want to create value for their participants. And I think we are doing a very good job, in my mind, of continuing to do that in a way that has tremendous reach, obviously through NBC in the broadcast side. We can leverage our cable nets as we've done in various sporting events using our cable nets. But really importantly is Peacock, and we looked at one of the great drivers of Peacock subscriber growth has been sports. And I think it adds to the value of the Peacock subscription, the fact that when we looked at the value of rights that are streamed inside Peacock, where it is and where it goes when you include the value of Olympics next year, it is very substantial, and would alone represent a really good deal for the consumer just sports within Peacock. So, I think that's how we see our evolution where in sports we are going to continue to be in sports and that's the game.
Brett Feldman:
Thank you.
Brian Roberts:
Thank you.
Marci Ryvicker:
Thanks, Brett. Operator, next question please.
Operator:
Our next question is coming from Philip Cusick from J.P. Morgan. Please go ahead.
Philip Cusick:
Hi, guys, thank you. Lots to talk about, one follow-up on Brett, do you think that you have the right sports rights next, or can you stretch your lead and Peacock's lead by taking more over time? And then, second, can you dig into the strong Hollywood and the weaker Orlando numbers? It looks like Orlando, just in general is little bit softer year-over-year, but we think you have been taking share, do you agree with that? And how do you see that going forward? Thanks very much.
Jason Armstrong:
So, sports rights, going back to that last question, for all the reasons I said, and I will keep it shorter this time, we should -- we are always looking to see if there is ways to add more value to our business, and likewise work with our partners. So, obviously NBA is coming up. That's a fantastic property. We don't necessarily need it, given the portfolio we have, but given, it's strength and our historical involvement in the sports, something I would like to see is take a look at, as if, for instance. But we will see where that goes. And then on theme parks, we have -- you know, I think one of the best quarters we have seen, tremendous momentum in the overall portfolio, we feel very, very good about the parks business overall. Hollywood was a record on the back of Nintendo opening up; Japan doing well and a record as well there for second quarter; and Beijing, highest level of profitability. In Orlando, it is -- really compares very well to pre-pandemic. We are obviously down on attendance, which was kind of unprecedented in the back of coming of COVID, so, not surprised by that softening. That said, we are at levels of attendance and per caps being better, so that overall we feel good about what we are seeing in Orlando. We've had -- you know, with the stronger dollar you still are seeing softness of international attendance, which continues to be about 30% lower than pre-pandemic levels. We expect that to sort of continue. And on the domestic side, it's just been rebalancing with cruise lines back and people, the flipside of the dollar doing some international travel. It's the dynamics that you see in Orlando. We feel very good about what's going on there. And Brian, you can jump in here.
Brian Roberts:
I just want to add that, you know, really bullish on the parks is one of the six areas, Jason mentioned that we feel are the growth driver of the company in the years ahead. We were just down in Orlando recently looking at Epic Universe, progress, and it's spectacular. What's coming in 2025, we have the two parks, the smaller parks in Vegas and outside Dallas. So, we are looking for growth in this area. We are pretty excited about the results that Jason and Mike have talked about, and I just draw your attention that the opportunity in Orlando with Epic is pretty massive, we believe.
Marci Ryvicker:
Thanks, Philip.
Philip Cusick:
Thanks, guys.
Marci Ryvicker:
Operator, next question please.
Operator:
Our next question is coming from Jessica Reif Ehrlich from BofA Securities. Please go ahead.
Jessica Reif Ehrlich:
Thanks. I have one maybe longer-term and one near-term, first on content, you just announced the restructuring in your content area, and with the current strike, which is kind of reminiscent of the pandemic for whole production and shutdown at least in the U.S., it seems like an opportune time to rethink your entire content strategy. So, are you thinking differently at all about how you produce, what you produce, what your costs are? And just anything you can say about how NBC you may change that approach to content in coming years? And then, on advertising, the upfront I guess is still dragging on, can you talk about what you are seeing, where there is strength and weakness, and where the dollars are being allocated to what platforms, and I think that Jason just said that Q3 advertising will be similar to Q2?
Brian Roberts:
So, in terms of content, I'm really pleased, Jessica, with the elevation of couple of my partners at NBC; one of them being Donna Langley, who is one of the most respected people in Hollywood, along with -- we have great leader, Pearlena Igbokwe, who runs our TV Studios. So, I think giving them a sort of content vertical that's going to work closely with Mark Lazarus on the TV side and platform side, and Cesar Conde, our News and Telemundo, I think is going to really take advantage of the company that we have. We are going to obviously be very much focused on creating great content, but we already do create great content, I think when you look at the movie slates we've had and the TV that we produce for ourselves and others, and I think that strategy is going to continue. We are not going to be creating content exclusively for ourselves, but I think it's a great advantage for our studios to actually have platforms that can take a substantial amount, though not all, of the content that we can create, which puts us in a great position to work with all sorts of talent and creators in Hollywood and elsewhere can come work with our great leadership in our studios, and we help bring their ideas to life. In terms of cost and strategy and so forth, that's a -- we will work in the context of the industry and the buyers, and what they're looking for, and be responsive to that. But I feel very good about the way our studio businesses are set up. In terms of advertising, the ad market softened versus last year, stabilized as it came into this year and has stayed stable, and I think that would be on the back of just uncertainty about economic outlook looking forward. And I think, Jason's comments are, we don't see that condition changing as we are looking into the third quarter and second-half of the year. As you know, I think we feel good about our upfronts, despite those headwinds, our total cash and pricing levels was roughly in line with last year, and really strong related to Peacock in particular. A lot of that comes from the strength of our portfolio, as I have mentioned earlier, where we see strength around Big Ten, Sunday Night Football, Peacock, one platform and alike all things that are helpful us out quite a bit.
Marci Ryvicker:
Thanks, Jessica. Operator, next question please.
Operator:
Our next question comes from Stephen Kale from Wells Fargo. Your line is now live.
Stephen Kale:
Thank you. Just two on the connectivity side of the business, maybe first on the broadband ARPU really strong at 4.5%, I was wondering if you could help us unpack that a little bit, maybe what in there is price increase, how much do you think you are getting from customers up-tiering to faster speeds, and maybe what might be coming from core cutting some of your double play video subs go to single play Internet or Internet plus mobile bundles? And then, on the international side, where revenue growth is really strong, can you just help us think through what kind of margin contribution you get on international? You talked about more headsets in the quarter, I'm guessing those are little lower margin as is some of the U.K. connectivity stuff, but as we just think about that as a growth driver, how should we think about the margin or EBITDA contribution from international? Thank you.
Brian Roberts:
Got it. So, let me start with ARPU, and you hit on a couple of the key points. First off, pretty strong performance in the quarters we have said and seen 4.5%. And there are multiple drivers. There was a little bit more rate that we took early on, not why we are different, but a little bit more that we did in the beginning of the year. I think a critical one for us is pyramids. And we have third of our base, that said, a gigabit plus and that's 75%, 400 megabits are higher. That definitely impacts the overall ARPU. I think one that maybe not is understood as much is maybe as it should be, but we have a wonderful product called xFi Complete, 25% of our base has that. And let me take one sec and describe what's in it, it's a gateway, it's a great gateway that's included in the tier, with a pass to upgrading the gateway over time, you have an opportunity to do that, and advance security is included in that, unlimited is included in that, and then a coverage plan making sure your whole house is covered. So, xFi Complete is a great tier, good value to customers, and we have 25% of the base. And then, there is the bundled discount that you mentioned that when customers go to HSD-only, you use the bundled discounts, and so, all of those things factor in. So, I think it's a positive, there are multiple drivers that are helping, and the thing, Stephen, that starts with is just where the market is going, and I mentioned that before, and you have this very stable group of customers that are just using more, and over time that continues to trend up, and we have this balance of stable base and healthy ARPU growth. On international connectivity, and the margin side, so this is a great growth area for us. And you look at the -- from a revenue perspective, just starting with that, because that impacts margin. The revenue increased 26% this quarter, as Jason said in the call, and the two-thirds of that revenue comes from broadband, which continues to grow at mid-teen level, and was driven by higher level of customers and ARPU, compared to a year-ago. Remaining third is wireless, which tends to have more variable growth quarter-to-quarter due to handsets. And so, this is a solid quarter growth rate. And it will impact margins. But normalizing for mobile side of things, revenue growth, I think maybe the right level to focus on is more closer to 20% level for international connectivity. So, I think this is a strong part of the portfolio, and a definite contributor towards, as Jason as said, one of the main killers of not only just domestic broadband and mobile, but also the international broadband and mobile. Jason?
Jason Armstrong:
Yes, and I think Stephen, important for us as we came into this year with the re-segmentation, how we start to present it out to the world, this was an important category. So, international connectivity, as we think about Sky and taking the brand name and reputation that they sort of earned in video and taking that into other products like broadband and wireless, the way they have, this quarter $1 billion in revenue coming from connectivity international. So, kudos to the team, and I think it's important that we've been able to highlight that at the street.
Stephen Kale:
Thank you.
Marci Ryvicker:
Thanks, Steve. Operator, next question please.
Operator:
Our next question is coming from John Hodulik from UBS. Please go ahead.
John Hodulik:
Great. Thanks, guys. Maybe a couple of questions on profitability, I think maybe for Jason, first, really impressive performance on the cable side 240 bps, 47%, I mean how is the visibility into further margin expansion from here, especially given, you know, you kind of gave a couple of mix shift issues obviously more broadband like video, but also more wireless, so anything you tell us about sort of outlook there? And then, on the Peacock side, doing better in terms of losses there; is $3 billion losses for this year still the right number for Peacock? And anything you say about the sort of path to profitability beyond '23 would be great. Thanks.
Jason Armstrong:
Yes, thanks, John; good question. So, on mix and margins in the connectivity business, I think we have had a fairly consistent track record if you look at the last several years of margin expansion. If you look at the core sort of legacy cable business, as we mentioned this quarter, record margin over 47%. And the factors that have contributed to that historically are in place as we look forward. I think Mike's comment upfront about being able to grow revenue, being able to grow margins; that's a key part of it. So, to your question specifically on connectivity, there is a mix shift going on, when we talk about sort of the six key growth drivers across the company, three are sort of core connectivity growth drivers, whether it's residential broadband, business services, or wireless, this is an accretive mix shift for us, as we think about the way the categories are sort of shifting and what's growing versus what's not growing. So, I would look for more of the same. I think also importantly for the team for the second consecutive quarter, every expense line in connectivity and platforms was down year-over-year, except for direct product costs, and those are the costs that directly support the connectivity and platforms, revenue growth and the categories we talked about. So, our outlook for more of the same in continued margin expansion out of the business. I think on Peacock, you are right, we came into the year, and gave guidance for roughly $3 billion in losses, no change to that. And as you see, we are pacing to that over the first couple of quarters. We've got a lot of incremental content as we think in the back-half of the year, as Mike said, so no change to that guidance.
John Hodulik:
Great, thanks a lot.
Marci Ryvicker:
Thanks, John. Operator, next question please.
Operator:
Our next question is coming from Vijay Jayant from Evercore ISI. Your line is now live.
Vijay Jayant:
Good morning. So, I think Jason talked about future expansion of this footprint being a high priority, and the bid dollars by state have been sort of allocated. Can you just talk about, is that really going to be a big opportunity in terms of product stating in that, and driving that footprint? Thanks.
David Watson:
Yes, this is Dave. Let me jump into that. So, we operate in 39 states, where they're expected to bid subsidy money, and we are actively engaged both at the federal and state government levels. So, as the framework rules of bid participation are being developed, we are actively looking at it and working I think in a good way at all level. So, assuming satisfactory outcomes on the framework roles, we are going to be full participants in bidding where it is consistent with our business goals. But it's too early in the process for us to comment on where we'll bid. Or, the potential win rate. But we're active right now building out, edge out. So, as Jason's talked about, we are going to build out even before any bid activity. And the bid activity by the way is really going to be more rules will come out and be clarified. This is a '25-'26 kind of an impact once it clears up. But in the meantime, we're actively edging out and looking at opportunities where it's a profitable return and aggressively pursuing it. So, a million homes passed, we expect to build this year alone. So, we are going to be aggressive in the meantime. But considering -- we'll stay closely at it, and assuming the satisfactory outcome, we will be participant.
Marci Ryvicker:. :
Operator:
Our last question today is coming from Jonathan Chaplin from New Street. Please go ahead.
Jonathan Chaplin:
Thanks, guys. Just to drill into broadband in little bit more detail. The shift from 1Q to Q2 was quite different from what it has been historically in terms of broadband net ads. I am wondering if you can give just a little bit more color on how much of that was muted seasonality versus some of the initiatives that you guys have been pushing on the competitive front with low end broadband offer, and the wireless bundles? And in that context, you mentioned that wireless is starting to have a bigger pull through impact on your broadband subs. There are more muted Comcast subs taking wireless. I am wondering if you can give us little bit more context around that? And then, sorry to pile on. But one last one on wireless for Jason, when we look at Verizon's wholesale revenue, it seems to have flattened over the course of the last three quarters, which suggest that maybe you are getting some gross margin expansion in the wireless business. I am wondering if that's accurate. Thank you.
David Watson:
So, look -- this is David. Let me start on the broadband part and a little bit on wireless. So, as we saw the base is stable 32 million. And this is sequentially and year over year for this quarter. We also flagged -- we talked about this last quarter. We expected more normal seasonal activity so that net ads would be lower than Q1. But we also expected a more muted step down in net ads from Q1 to Q2. This is a combination of lower overall move activity. The overall macro issues that we have experienced over the past year in the market. At the same time, we did as you brought up we go in and out in terms offers. We had some offers really targeted in the multiple segments that we served, more in the lower end. And we had some traction on some of that. So, that did help. And so, we'll continue to be opportunistic throughout the year. And as I mentioned before to your point on wireless, we absolutely aggressively package mobile with broadband. And this is for new and existing customers. So, mobile is a great extension of the relationship and really profitable way to existing customers that are HSD only, so, one of the key things that we do. And I think over time, we've got to continue to stay focused on that. I think this is much of an opportunity to grow the mobile business and really help broadband. It is going to the base as well as attracting new customer. So, it's a double wind from our perspective. Jason?
Jason Armstrong:
Yes. Jonathan, thanks for the question on wireless, can't speak to Verizon and their revenue trajectory. I know they have got a few different things in the wholesale revenue category beyond just cable. But I can speak to obviously the economics of our business. We are happy with it. We think it's good business for Verizon. What they said yesterday as they think about traffic and ways to fill up their network. But for us specifically, we've got a revenue stream coming in from customers. We have a wholesale deal with Verizon to accommodate that traffic where there is outflows, but then, we are also trying to offload as much traffic as we can on our own network. We've got a fairly efficient acquisition vehicle. And a lot of this is just marketed to our own broadband subscriber. So, in terms of acquisition cost, I think we are fairly efficient in the market. And then all the way down sort of closer to cash flow, this is a capital-light model, which we like. So, I will leave it there.
Marci Ryvicker:
Thank you, Jonathan, and thank you everyone for joining us on our second quarter call.
Operator:
That concludes the question-and-answer session, and today's conference call. A replay of the call will be available starting at 11:30 AM Eastern Time today on Comcast Investor Relations Web site. Thank you for participating. You may all disconnect.
Operator:
Good morning, ladies and gentlemen, and welcome to Comcast's First Quarter Earnings Conference Call. At this time all participants are in a listen-only mode. Please note that this conference call is being recorded. I will now turn the call over to Executive Vice President, Investor Relations, Ms. Marci Ryvicker. Please go ahead, Ms. Ryvicker.
Marci Ryvicker:
Thank you, operator, and welcome to our first quarter 2023 earnings call. You'll first hear from Brian Roberts, Mike Cavanagh and Jason Armstrong, then Dave Watson will join us and be available for Q&A. As a reminder, beginning this first quarter we have changed our presentation of segment operating results around two primary businesses; Connectivity & Platforms and Content & Experiences. For additional details please refer to our 8-K issued on March 13, which can be found on our Investor Relations website at www.cmcsa.com. I will now refer you to Slide 2 of the presentation accompanying this call, which can also be found on our investor relations website on which contains our Safe Harbor disclaimer. This conference call may include forward-looking statements subject to certain risks and uncertainties. In addition, during this call, we will refer to certain non-GAAP financial measures. Please see our 8-K and trending schedule issued earlier this morning for the reconciliations of these non-GAAP financial measures to GAAP. With that, I'll turn the call over to Brian.
Brian Roberts:
Thanks, Marci, and good morning, everyone. Before we get in the quarter, let me just acknowledge the news that you all saw earlier this week, obviously a tough moment. But we are so fortunate to have a fabulous and tenured leadership team at NBCUniversal. If you go down the list, you'll see many of them have been leading their divisions within the company for at least 10 years and are truly the best in the business. We're also lucky to have Mike Cavanagh step in at the helm at NBCUniversal while also remaining President. Mike is a fantastic executive and operator that many of you know well and he'll work closely with each of the management team at NBCUniversal to continue our excellent momentum. Mike, alongside with Jason Armstrong will lead these earnings calls on a go forward basis. Today, you'll hear from them about our strategic focus and drivers of growth now and over the long-term, and Jason will go into much greater details on the first quarter results. Dave Watson and I are here for the Q&A and you'll hear a lot more about the great momentum of our connectivity and platform businesses later in the call. Dave, thanks for getting off to a great start this year. So before I hand it over to Mike, I just want to share my quick perspective on our recent performance. This really was a strong quarter and start to the year, especially within the context of what continues to be a choppy macro environment. We grew adjusted EBITDA by 3% and adjusted EPS by 7%. In addition, we generated $3.8 billion of free cash flow and returned $3.2 billion of capital to shareholders, all while continuing to invest importantly in a number of major initiatives, which is a real testament to our very healthy balance sheet. Two things amongst many highlights in particular that stand out for me and I'm really proud of, one is the animation business. By strengthening and combining our capabilities across DreamWorks and Illumination led by Chris Meledandri, we've had tremendous success creating franchises that people know and love all over the world. Despicable Me, Shrek, Pets, Minions, and more recently Puss in Boots, and now Super Mario Bros., which just broke a number of records including the biggest worldwide opening of any animated film all time. These are the results of the strategic decision we made years ago to become a leader in animation and the conviction we've had to continue to invest in the business even during the depths of the pandemic, which are now clearly paying off. The second is Connectivity & Platforms. The significant margin expansion that we achieved this quarter, coupled with a 4.5% ARPU growth in domestic residential broadband demonstrates successful discipline and excellent management in a challenging competitive environment. We're focused on delivering a superior experience and profitably serving our customers and it shows. And with that, let me now hand the call over to Mike.
Michael Cavanagh:
Thanks Brian. We had a great start to 2023 and have set ourselves up for another strong year. We have amazing talent at all levels of our company and DNA that fosters creativity and collaboration, resulting in operational excellence that is second to none. Couple that with our position as a scaled leader in very large and profitable markets with tens of millions of customers paying us over a $100 per month, as well as hundreds of millions of TV and streaming viewers, and we have an extremely healthy balance sheet enabling us to invest in all of our strategic opportunities and for great returns, while also returning a healthy amount of capital to shareholders. As pleased as we are with our results in the first quarter, any company's performance in a quarter is just a milestone of progress against a longer term strategy and plan. And so before we dive deeper into the details of the last few months, I'd like to spend a few minutes talking about the drivers of our growth over the longer term and where we're focusing most of our time and resources. I put these in four buckets, residential connectivity, business services connectivity, our theme parks and experiences and our premium content creation. I'll start with residential connectivity, which is comprised of domestic broadband, domestic wireless and international connectivity. Broadband is a fantastic business. It's a great product for the consumer and demand continues to rise. People are connecting more and more devices to our network and they're consuming a tremendous amount of data. Right now, the average monthly data usage for a broadband customer that doesn't take video from us is nearly 700 gigabytes, and there is a related increase in the importance of reliability and speed with roughly one third of our customers at one gigabit or higher and nearly three quarters at or above 400 megabits. For us, the consumer's already high and increasing level of expectation for their broadband experience is an important trend. And while the marketplace is competitive, such that adding subs in the near-term is likely to be a challenge. I fully expect we will eventually return to subscriber growth. We have the best handout there to win against all the competing technologies, whether it's fiber or fixed wireless. We view fiber as our long-term competitor. We've been successfully competing against fiber for about 20 years, yet still built a base of 32 million broadband customers over this time period.
DOCSIS:
A more recent competitor is fixed wireless, which we view as a substandard and temporary solution for a certain segment based on their needs at this moment in time. Our approach is to compete rationally. We know how to segment the market. We have packages that cater to customers who want the very fastest speeds and premium features and others that are more targeted to those looking for value-oriented solutions. We trialed a couple of offers targeted to this lower end during the quarter. We were pleased with the results and will continue to remain nimble and respond competitively in each segment. In the meantime, as the residential connectivity market and macroeconomic environment continue to evolve, our focus will be on serving our existing base, growing broadband ARPU, increasing our penetration and wireless and making proactive investments to expand our footprint at the fastest pace in our history. You saw us do this all of last year and in the first quarter, and I expect this trend to continue. Our second major growth opportunity, business services, which is approaching $10 billion in annual revenue, is growing at mid-single digits with newly reported margins just shy of 60% and delivering adjusted EBITDA growth in the high single digit range. Here too our advanced and adaptable network infrastructure is much better suited to serving commercial and government locations compared to the legacy wire line and wireless providers. We move fast and are more capable of reliably and cost effectively meeting our customer's needs. We already have over 2.5 million domestic business customers, more than any other competitor and are targeting a $50 billion market opportunity within our footprint and a $70 billion to $100 billion total market opportunity that we can now go after by leveraging our technology and partners outside of our footprint. Our third major growth opportunity is in creating experiences from our own intellectual property as well as special IP that we license from others and bring to life at our theme parks, like Harry Potter or Nintendo's characters like Mario. Our parks are resonating with our customers and this segment is clearly on a roll. Japan has come roaring back and Beijing returned to profitability following last year, when both were operating under COVID-related restrictions. And on the domestic side, Orlando continues to do well and Hollywood just opened Super Nintendo World with great success. This outstanding performance provides us with even more confidence that the investments we are making in new lands and attractions will also generate strong returns and I'm excited for what's to come. Donkey Kong, another Nintendo land to open in Japan in 2024, Epic Universe in Orlando in 2025, as well as the smaller park concepts that we recently announced, a horror themed experience in Las Vegas, and a new park in Texas that's specifically designed for younger guests and their families. Our fourth growth area is content and especially on the streaming side. We have a decade's deep library of iconic films and television and we spend over $20 billion each year to produce and provide programming that spans every genre; sports, news, entertainment, dramas and film, which has resulted in the broadest reach of any media company. Over 100 million people engage with our content every month. In film we were number two in the worldwide box office last year with Jurassic, Minions and Halloween. And based on the current course we are trending to do even better in 2023. We've started the year off with home runs and terrific momentum, carryover from Puss in Boots, the success from Megan and now Super Mario Bros., which in just three weekends has already crossed $875 million at the global box office. We're really proud of our animation business. We've been in the movie business for a hundred years and it's exciting how we've been able to create and monetize our entire movie slate in animation and beyond and in so many ways, including the innovative changes we've made in movie windowing. We made the strategic decision to put our Pay-One window on Peacock, which really kicked in at the end of last year. We now have one of the most robust movie offerings on streaming. The hits we have at the box office roll onto Peacock, and this is proving to be both a successful acquisition and retention tool. Add to that the strength of content from our TV studio, which powers the content on NBC and helped make us number one for many years from all the Dick Wolf procedurals and SNL coupled with highly popular content on Bravo, this all goes to Peacock the next day. Add to this our originals where we're just getting started. Shows like Poker Face, which launched and immediately landed near the top of Nielsen's U.S. Streaming Original List and we have lots more coming. On top of all this we have an incredible lineup of sports; Sunday Night Football, Premier League, and soon Big 10. We believe we have the right strategy for Peacock and one that's suited to our strengths. Premium content with a dual revenue stream, both advertising and subscription fees, and we're encouraged by our results so far, growing paid subscribers and engagement levels to roughly 20 hours per subscriber per month fueling strong growth in advertising revenues. We're investing, but the results we are seeing give us confidence that we are on the right path for Peacock to break even and grow from there. Looking across our entire organization, I couldn't think of a more advantageous position to be in to monetize the increasing expectations and demand, as well as the changing habits of the global consumer. We're the best broadband company with the best content that can be accessed over the best distribution and aggregation platforms. I'm excited about all of our areas of growth. Together, they represent the majority of our revenue and our businesses with high incremental margins. As a result, these growth areas should become the dominant driver of our financial results for years to come. With that, I'll hand it over to Jason to talk about the quarter.
Jason Armstrong:
Thanks Mike and good morning everyone. In late February we announced that starting this quarter we will be reporting our results in two reportable business units; Connectivity & platforms and Content & Experiences, more closely align our like-minded businesses, reflect how we run our company and highlight our opportunities for growth as a globally integrated content distribution company. We're also providing more disclosure around areas that have become increasingly important to our overall results, namely Business Services and Peacock. Let's start with our consolidated first quarter results on Slide 4. Total company revenue of $29.7 billion declined 4% due to the tough comparison to last year's Winter Olympics and Super Bowl, as well as the negative impact of foreign currency. While our total company adjusted EBITDA grew 3% thanks to continued strong operating leverage at our high margin Connectivity & Platforms business. Excluding the impacts of the Winter Olympics and Super Bowl and adjusting for constant currency, total company revenue increased 1.5%. We grew adjusted earnings per share by 7% to $0.92 and generated $3.8 billion of free cash flow while returning $3.2 billion of capital to shareholders in the first quarter. This is in addition to significant investments to support and grow our businesses, including our transition to DOCSIS 4.0 and footprint expansion in broadband, the construction of Epic, as well as consistent flow of new lands and attractions at our theme parks, and content production at our studios, which feeds into Peacock, a robust third party licensing opportunity and a really successful film business. When taken together, these investment areas generated over half of total company revenue in the first quarter with growth of 10% year-over-year. Now let's turn to our business results starting on Slide 5 with Connectivity & Platforms. As a reminder, our largest foreign exchange exposure is the British pound, which was down over 9% year-over-year. So in order to highlight the underlying performance of the business, I'll speak to our results at Connectivity & Platforms on a constant currency basis. Revenue was flat this quarter, but this is worth unpacking. Our core connectivity revenues, residential and business grew over 7% to $10 billion, while video, advertising and other revenues declined 7% to $9.8 billion. Year-over-year we generated 160 basis points of margin expansion for Connectivity & Platforms on a total basis. This is reflective of our strategy of investing in and driving growth in high margin businesses while protecting profitability in businesses with secular headwinds through disciplined cost control. To get into more detail, residential connectivity revenue grew by 8% with 5% growth in domestic broadband, 27% growth in wireless, and 18% growth in international. In business services connectivity revenue continued to grow at a healthy mid-single digit pace. Our domestic residential broadband customer base this quarter remained stable over both the last year and in the quarter with churn remaining below pre-pandemic levels. While we had some success towards the end of the quarter with a couple of offers targeting the lower end of the market, the broadband environment remains highly competitive right now, particularly at the lower end. And as such, our view remains that 2023 will be a challenging period for us to add subs. Our outlook for growth and our strategy has been consistent. We will compete aggressively, but do so in a financially disciplined way. While we expect to return to growth in broadband subscribers over time, during this interim period as well as over the longer-term, we will focus on protecting and growing broadband ARPU and we're pleased with the 4.5% year-over-year increase in ARPU in the quarter. We expect continued strong revenue growth over the course of 2023 and expect ARPU will be the primary driver. Growth in domestic wireless revenue was a function of higher service revenue, driven by continued strong momentum in customer lines, which are up 1.4 million or 32% year-over-year to 5.7 million in total, including the 355,000 lines we just added, which was a record high for a first quarter. There is clearly demand for a converged offering that delivers reliable and fast speeds both in and out of the home. We are extremely well positioned to take advantage of this trend and have a long runway for growth as less than 10% of our broadband accounts currently take our mobile offering. A new disclosure category for us is international connectivity. Roughly two two-thirds of international connectivity revenue is broadband growing at mid-teens levels. The remaining one-third is wireless, of which a big portion comes from device sales and therefore tends to fluctuate with the timing of device launches. The rest of wireless is service revenue, which is growing nicely due to additional customer lines and healthy ARPU growth. The strong revenue growth in our connectivity businesses was offset by declines in video due to customer losses relative to last year. In other revenue reflecting similar dynamics in wire line voice and in advertising, which was impacted by a tough macro environment in addition to lower political revenue in our domestic markets. On the expense side, every expense line item declined in the first quarter with the exception of direct product costs, which are success based and directly associated with the significant growth in our connectivity businesses. The strong execution by the team to deliver sustainable operating efficiencies coupled with solid growth in our high margin connectivity businesses, resulted in Connectivity & Platforms EBITDA growth of 4% to $8.1 billion and as I mentioned a moment ago, an adjusted margin expanding 160 basis points year-over-year. And that is despite some temporary margin headwinds in our international business associated with some pressure on revenue due to a challenging macro environment and higher programming costs for sports channels, which were up this year given the timing of events. Margin for our domestic legacy cable business improved 250 basis points reaching a record high of 46.5%. We've added disclosure this quarter and going forward to break down profitability between residential and business services, residential Connectivity & Platforms EBITDA grew 3% with margin improving 140 basis points to reach 37.8% highlighting favorable revenue mix shifts. Business services connectivity EBITDA grew 8% with margin expanding 150 basis points to reach 58.3%. Over the years we've talked about business services as a driver of margin accretive growth, and we're excited to augment our disclosure in this area for the first time. Our results in the quarter and our new reporting structure clearly show that. This is a business that generated over $5 billion of EBITDA in 2022 with substantial growth ahead and should be a material contributor to our growth profile in Connectivity & Platforms and overall. Wrapping up on Connectivity & Platforms, I'm proud of the team successfully navigating a transition in which we're managing businesses that have secular headwinds with an appropriately high level of cost discipline, while investing in others that clearly have strong revenue growth and margin characteristics. Now let's turn to Content & Experiences on Slide 6. Content & Experiences revenue decreased nearly 10%, reflecting the difficult comparison to last year, which included $1.5 billion of revenue from the Winter Olympics and the Super Bowl reported in our Media segment. And EBITDA decreased 1%, as a record first quarter at parks and strong studio growth driven by a successful film slate was offset by the planned increase in our Peacock investment as well as lower linear advertising sales. Unpacking these results further Media revenue decreased 21% on an as reported basis and 2% when excluding the Olympics and Super Bowl, primarily due to 6% decline in domestic advertising reflecting softness in the overall ad market, which appears to have stabilized, offset somewhat by strong growth in Peacock advertising revenue. When you exclude Olympics and Super Bowl, Peacock advertising increased an impressive 90%. Domestic distribution revenue decreased 8%, but was up 4%, excluding the Olympics driven by Peacock with distribution revenue up 83%. In total Peacock revenue increased by 45% to $685 million led by strong growth in paid subscribers, which were up over 60% year-over-year, ending the quarter with nearly 22 million paid subs, which marked another terrific milestone on our path to scaling the service. We're encouraged with the trends we're seeing at Peacock. While we've proven that special content and major events like the World Cup at the end of last year can be significant acquisition drivers, perhaps equally or even more important is sustaining engagement following this type of acquisition content and delivering on retention. We saw that in the first quarter and we look forward to reporting further momentum in the enhanced disclosures we're now providing for Peacock, including the revenue breakdown between advertising and distribution and costs separated by programming and production versus marketing promotion and other. Another new category that we added to our Media disclosure is international networks. This is mainly distribution revenue for Sky Sports and the low single digit revenue increase in the quarter was driven by higher distribution revenue, partially offset by the negative impact of foreign currency translation. Other revenue decreased 21% due to lower content licensing. Media EBITDA decreased 26%, including a $704 million EBITDA loss at Peacock. We view Media as one business, and while we have made cost reductions at our linear networks, we reallocated some of these resources to Peacock with the goal of maximizing profitability over the short and long-term across streaming and linear. We continue to expect Peacock losses for the year to be around $3 billion, which we believe will be peak losses for Peacock and then begin to steadily improve. At Studios, this was a great quarter for our film slate with strong theatrical revenue growth, driven by the successful carryover from Puss in Boots Last Wish, which launched at the end of the fourth quarter, as well as new releases such as Megan and Cocaine Bear. While revenue growth was partially offset by lower content licensing at our television studios, the momentum in our film business drove a 13% increase in Studio EBITDA, which also included marketing and promotion expense associated with the April 5th release of Super Mario Bros., which is fueling a strong start to our second quarter. At Theme Parks, revenue grew 25% and EBITDA 46% to $658 million, thanks to a continued rebound following the lift of COVID restrictions and a testament to the significant investments we've made at our parks. While demand and financial results were strong across the board, our international parks drove most of the growth this quarter. With Japan no longer impacted by COVID restrictions, our park in Osaka continued to rebound and we are seeing significant demand for Super Nintendo World, which we opened in early 2021. But given the COVID-related restrictions that were in place, many people couldn't visit the park. Our park in Beijing was also impacted by COVID-related restrictions last year and is now growing at a very healthy rate. Beijing showed strong year-over-year improvement and was profitable in the quarter despite normal winter seasonal headwinds. On the domestic side Hollywood enjoyed record first quarter results due to the very successful opening of Super Nintendo World, while Orlando continues to trend above pre-pandemic levels. I'll now wrap up with free cash flow and capital allocation on Slide 7. As I mentioned previously, we generated $3.8 billion in free cash flow this quarter and achieved this while absorbing a high level of working capital and making meaningful investments in our network and theme parks. These investments drove a 37% increase in total capital spending, primarily driven by higher CapEx.
DOCSIS 4.0,:
Content & Experiences CapEx increased by $343 million, driven by parks, with Epic accounting for the majority of this quarter's increase in spend. As we noted on our year end call, we expect parks CapEx in 2023 to increase by around $1.2 billion, remain elevated in 2024, and then decrease in 2025 the year we open Epic. Wrapping up, since this is my first quarter as CFO, let me reiterate our capital allocation framework. First is to invest for growth in our businesses. We've talked through many examples today, Epic, our broadband network, streaming and aggregation to name a few. Second is to protect our balance sheet position with targeted leverage of around 2.4 times. This is an optimal level we believe to maintain broad and deep capital markets access through a cycle balanced prudently with the opportunity for enhanced levered equity returns. Third is to return cash to shareholders. I'm proud that we bought back 12 billion of stock in the last 12 months, including 2 billion in this quarter, shrinking our share count by 7% in that timeframe in addition to a healthy and growing dividend, which we just increased by over 7% in January. With that, I'll turn the call back to Marci for Q&A. Marci?
Marci Ryvicker:
Thanks, Jason. Operator, let's open up the call for questions please.
Operator:
Thank you. [Operator Instructions] Our first question comes from Ben Swinburne from Morgan Stanley.
Benjamin Swinburne:
Thank you. Good morning. Two questions, one on NBC and one on wireless. This is probably for Mike. Mike, when you look at NBCUniversal, you got probably businesses that are doing better than ever when you look at parks and your studio, and obviously there's a lot of disruption in the media business, and I'm just wondering, given the management change and sort of your broader role, is this an opportunity to revisit that business strategically, operationally, from a cost structure point of view, just with fresh eyes? I realize you've been obviously President and watching that business for some time, but just wanted to hear your thoughts just given all that's going on at NBC? And then maybe for Dave, the wireless business is continuing to scale. You talked about demand for current converged offers being clear and strong. What are your ambitions here as you look through the rest of 2023 to continue to accelerate the growth in that business? How do you guys drive that penetration of your broadband base meaningfully higher? Thanks everybody.
Michael Cavanagh:
HeyBen, it's Mike, so I'll jump in. Thanks for the question. So I appreciate the comment. I have been here, it's hard to believe, it's going to be in two weeks, I've been here two or three weeks eight years as partner to Brian and the rest of the leadership team. So it is correct that I've been close to all these things, not just recently as President for the last half year or so, but really since I joined. So in thinking about the strategies of NBC, I would think the way you should think about it is the way we operate across the businesses, including NBC, is that the strategies were developed by the entire leadership team. Brian mentioned how great a team we have across the diverse collection of business parks, studios, TV, streaming services, news, sports. So you can imagine that strategies are put together by those teams of leaders, obviously in conjunction with the ultimate leader and then with Brian and myself. So we've been deeply involved for a long, long time in what those strategies are all about and in tracking how we're doing. So, while it's unfortunate to have an unexpected change in leadership, I would tell you it is not, there is no reason for anyone to think that we're going to be revisiting strategy as a result of that. It's all by itself. Well obviously we act as the environment around us changes, but as you pointed out, the businesses are performing really well right now. So job number one for me is to just settle things down and make sure the businesses and the business leaders at NBCU remain focused on the job at hand. And I feel actually into the first several days of this, that that's well underway and I frankly don't think the business is going to miss a beat. With that, I'll hand it over to Dave.
David Watson:
Thank you Mike, and hello Ben. So on wireless, wireless continues to be a key part of our overall strategy. Stepping back for a second, we really like the start to the year in our trajectory. This quarter we set another first quarter record in net line additions of 355,000 and so this puts us at the 5.7 million line. So good start to the year, and we're still less than 10% penetrated to broadband. So it gives us a long runway ahead and to your point of looking out to 2023. But our strategy is to focus very much on our core service offerings of, by the gig which we still have and use, unlimited tiers, and it gives us a strong, real strong value proposition to all segments that we serve. So it's important to note that we leverage mobile in all aspects of how we go to market, in acquisition, base management and retention. And so mobile does very well in all three, but as Connects are a little bit softer through this cycle, base management has been very strong as we go to existing customers and provide a great upgrade opportunity for them. So our pricing focus is our core services, but we do go in and out in terms of promotions with gift cards, some device subsidies that we've historically done, really no different there, but we also had a $50 combined broadband mobile offering that all helped. There was a little bit of a lift there and a great value message to the existing base. So yes, long-term, less than 10 10% penetration. Lot of upside for us in wireless and a large revenue pool that we have that I think a unique position given our broadband network is ubiquitous. Our go-to market mobile opportunity is ubiquitous within our footprint. And so you look at it, there's upside in residential and commercial, there's domestic and international upside with mobile. There's an opportunity for us to consider long-term cost side with offloading traffic.
MVNO:
Benjamin Swinburne:
Thanks everybody.
Marci Ryvicker:
Thanks, Ben. Operator, next question please.
Operator:
We'll take our next question from Craig Moffett with MoffettNathanson.
Craig Moffett:
Hi, two questions if I could. First you reported really exceptional margins in what would have been your old domestic cable business. I'm wondering if you could just talk about the contribution to that improvement from wireless. The extent to which wireless is either offsetting the customer acquisition cost or just the gross margin rate and how that's impacting margins overall? And then on the NBCU side, the NBA playoffs have had exceptionally good ratings and there's been a lot of talk about your potential interest in the NBA. I wonder if you could just discuss that a bit and maybe just talk about what role sports might play as you go forward with Peacock and your NBC business.
Jason Armstrong:
Hey thanks Craig. It's Jason. Let me start with the margin question and I'll turn it over to Dave after that for some follow up and then over to Mike on the NBA question. So on margins overall, I'm pleased with the quarter. Obviously we grew connectivity margins broadly by 160 basis points year-over-year. We've said in the domestic cable business margins are up 250 basis points to a record 46.5%. So really strong margin performance. I think when we look at the drivers of that, number one, mix shift high margin businesses, i.e. the connectivity businesses, broadband, business services, wireless, sort of in that category, say $10 billion book of business growing at 7% and it's margin accretive. In addition to that really strong expense management by Dave and the team, if you look at every expense category outside of direct product costs, which are the costs that go in to feed the connectivity business growth, every single category down year-over-year. So I think really strong performance on margins in general. As we look at wireless in particular, I put it in the broad bucket of the connectivity category. It obviously supports and augments broadband, which is one of our, if not highest margin products, and so wireless is a contributor to that.
David Watson:
Hey, Craig, Dave here. So it does start, if you look at the domestic margins, the 250 basis points and the 46.5%, there's a host of things. This all starts, as Jason said, with the margin accretive connectivity businesses, both residential and commercial. I think that we continue to benefit. There are -- transactional activity is lowered. A lot of this is just constantly being focused on the customer experience and taken out unnecessary transactions that continues. But we also very disciplined and stay focused on fixed costs, so that, we look at every part of the business in terms of opportunities to do a good job, be competitive, be aggressive, but also take out unnecessary costs. And then, there's also, one of the things, I think the great things that Cable does, and we've been focused at Comcast is we leverage our existing network, our great network, and our operational capabilities to do new lines of business. Business services is a great example of that, but wireless is another one of which our existing sales channels, our existing capabilities in an MVNO light way, it just is, it's a big part of the connectivity story. So I think we do well when we can leverage our strength and, and our strength will continue to be our network and our go-to-market approaches that we've done, I think a pretty good job over the years. But everything we do, inbound sales, digital, we leverage wireless.
Michael Cavanagh:
And Craig, it's Mike. On NBA obviously a tremendous product and the playoffs are great. I think the negotiations there, that's ways out, but obviously NBC Sports does a great job partnering with the leagues we partner with, broadcast, streaming and otherwise. So time will tell, but as we look at things we always look at an overall financial envelope what's the right portfolio of overall sports rights we want to have and do that in a way that, as we've said, and Jason said earlier, we manage our linear and broadcast and Peacock as one business. So that's the way we would look at any of the rights that are out there in the future.
Marci Ryvicker:
Thanks, Craig. Operator, next question please.
Operator:
Our next question comes from Doug Mitchelson from Credit Suisse. Please go ahead.
Doug Mitchelson:
Oh, thanks so much. Two questions for Dave actually, first on broadband. I'm just curious, both from a competition standpoint and health of the consumer viewpoint, how voluntary and involuntary churn are trending, and how the base reacted to the price increase this cycle versus prior cycles? And then, secondly, I know it's relatively recent, but I'm just curious on the plan upgrades with 10 G launched in February and progress in 40 markets, that was highlighted in the slideshow. If there's any kind of practical experience in the marketplace as to, how the network is reacting and how the consumer is reacting post upgrades? Thanks.
David Watson:
Well, thanks Doug. So starting with competition and churn, so the overall, the environment is, there's still, as I mentioned, overall transactional activity in general is down and there's two parts of that. One is, as you brought up, there's, it continues to be pretty intense competitively. That's been the case for a while, but also there's just less activity period with less moves. And so the thing that it really stands out, continues to be the case that our churn is near record lows in terms of compared to pre-pandemic period. So we're not seeing in terms of churn, any material spikes when it comes to competition. We are seeing an impact in terms of connects. And so, some of that is the transactional activity, some of it is competitive pressure, but it's more felt on the connect side of things and a little bit more on video as we have less video attachment on that side. But broadband, you look at our broadband base, we have a very stable base, 32 million residential broadband customers, churn, very healthy and certainly lower than pre-pandemic period times. We watch the competitive landscape every day. And so while certain fixed wireless, the fiber group, but we continue to fare well in terms of the kind of all tiers and in terms of churn. So it's not -- we haven't seen a spike in voluntary or the non-pay in regards to the economy.
DOCSIS 4.0. At the end of the year we'll be testing it and I think next year will be a pretty big year for that.:
But every step of the way, we're delivering increased value. And it's where the customer is going in terms of the increased focus, every application of streaming, of gaming. And you look at where the customer is today, the 700 gigabytes in terms of HSD-only consumption, events like the Thursday Night Football that just caused a spike, and then yesterday that Man City against Arsenal, Peacock, having a great Premier League match to see a little bit of a bump in terms of broadband usage. So there's going to be more of that. The customer is going to do more with broadband, not less. And so I think that serves us well long-term competitively, and we'll continue to be a champion of every single broadband great application as they come along.
Doug Mitchelson:
Thank you.
Brian Roberts:
This is Brian. I just want to add one thought. The last point Dave made, I think you did a fabulous job explaining it. I just want to underscore how much I personally believe that, that's what makes us in a great position. If you think about less linear and more streaming, is that trend going to continue? Absolutely. It seems very, very likely. And who is best positioned to provide more and more capacity, and this path to 10G, we have a north star that we -- the team has created. We know what we want to bring to customers over the next several years. And as more and more needs come about, we're going to be the network there to deliver. So we're the provider of all that connectivity is a really special place to be.
Marci Ryvicker:
Thanks Doug. Operator, next question please.
Operator:
Our next question comes from Jessica Reif Ehrlich with BofA Securities. Please go ahead.
Jessica Reif Ehrlich:
Oh, thank you. I have a bigger NBCU question and smaller cable. But Mike, you're the President of Comcast and the Head of NBCU, so two giant jobs. Is this a permanent solution? And in the meantime, obviously, the media landscape has changed drastically since you guys bought NBCU over a decade ago. So can you address the cyclical and secular challenges as well as opportunities, including, but I'm certainly not limiting it to a pending WGA strike, Disney's battle in Florida with Governor DeSantis that might affect Universal theme parks, the scale needed to compete in direct-to-consumer and the range of Hulu outcomes that would significantly affect your business, whether it's scaling up or cash coming in the door? And then the smaller cable question, sorry, is the video loss is accelerating? Do you have a point of view -- does this trend continue or is there a level of stability that you expect?
Michael Cavanagh:
Okay, Jessica, it's Mike. So I'll dive in. I think the short answer to the question is that I think what -- the way me stepping in to oversee NBC is quite sustainable. And why I say that is as President, I was already overseeing all of this and close to the people that run the NBC businesses and the Cable businesses and the corporate areas. And I think what's really important to understand is that we've got high-quality operators and leaders in all of the seats around the company
David Watson:
You got it. Hey Jessica, Dave here. So on video, we continue to segment the marketplace. We have a lot of options. But the main point that has really developed is the video attachment being down. And so there -- and our rate approach is to not subsidize unprofitable video relationships. And I've shifted some time ago anticipating how things evolve that are focusing on the overall relationship and the connectivity opportunity. So the main -- one of the key points, though, that to make sure that folks understand, we did see certainly an uptick in customers dropping video. But we've also seen these customers that are retaining broadband. And so our full disconnect churn, video and broadband, remains at record low levels and is down nearly 25% since the pre-pandemic period. So we're able to have managed through the cycle and still there's some video packaging that we're going to be very focused on and based on the segment and we'll fight hard, whether it's acquisition, base management or retention. So it's important to us, but we have figured out a way to manage it financially. And if you look at broadband, the net result is broadband is faring well and holding the line in terms of the base. And so as things continue to and evolve more towards streaming, I think we're in a great position there. And we also have invested in our platforms. So we have the platforms of Flex. We have X1 and the new Charter JV with Xumo that we feel great about long-term. So yes, the video losses did a bit of an uptick, but we did offset it with some of these platform relationships that I think long-term are going to be very important.
Marci Ryvicker:
Thanks Jessica. Operator, next question please.
Operator:
Our next question comes from Brett Feldman from Goldman Sachs. Please go ahead.
Brett Feldman:
Yes thanks. It's sort of a two-part question about connectivity CapEx. You seem pretty comfortable that you can continue this pace of footprint expansion within that CapEx profile you previously talked about. You also seem pretty happy with the traction you're having as you broaden the footprint. So I'm curious how you think about the merits of maybe building even faster, whether that's organically or if you would simply be waiting to see whether it makes sense to participate in some of these government subsidy programs. And then I think in the past, you provided some statistics about this enormously high share of your customers' true mobile traffic that happens in a very small portion of your geographic footprint. And that data point alone would imply that there's a very high ROI associated with deploying your own mobile infrastructure and bringing that on net. And you obviously have all the resources you need to do that, including spectrum. I'm curious why that hasn't happened yet? Or what would be the circumstances under which that could become a really attractive use of incremental capital investment in the connectivity business?
Jason Armstrong:
Brett, it's Jason. I'll start out with the CapEx question and then tag team with Dave on mobile offloading. So on CapEx, we guided for the year to 10% capital intensity. That's flat year-over-year last year for Connectivity & Platforms. We rounded out the year at 10%, so flat year-over-year. If you think about the big categories that sort of contribute to capital intensity in that business, it's customer premise equipment, scalable infrastructure and line extensions. Customer premise equipment is actually an area we're getting some relief from. Scalable infrastructure, that's where our DOCSIS -- that's basically existing infrastructure where we're augmenting capabilities. That's where DOCSIS 4.0 and our mid-splits. That's an area where, obviously, we're doing a lot more in the next couple of years. And then line extensions, I think you got it right. That's where we're extending our footprint to go serve new geographies, whether it's residential or business services. Within that, we've guided for the year 850,000 new builds last year, goes up to 1 million this year. So that's a 20% increase in what we're doing there, all accommodated for -- with similar capital intensity year-over-year. So I think we're really operating the business at an efficient level, given everything that's going on surrounding the network. I think to your question on doing even more as we look at some of the programs that are coming our way, if you look at prior programs and sort of our distinct advantages in the market, I would step back and say, as you look at product technology, management and cost of capital, those are things that should define an advantage for us in economics of new builds or overbuilds. It was a little bit muted in the prior cycle if you look at sort of the economic cycle we were in and low cost of capital, which created, we think, a pretty frothy capital markets environment, which led a lot of companies to stare at economics that may have been better temporarily than they might be over the longer term as well as newer government programs that were sort of, in our view, unseasoned in terms of the process. So it kept us out of a lot of the prior programs. As we look at this going forward with capital markets activity, cost of capital going up a little bit, I think everything sort of plays to our strengths. So the 850,000 going to 1 million this year, we'd welcome it probably going higher over time.
Michael Cavanagh:
It's Mike. I would just add in that we're not looking to manage within the around 11% as a constraint, but rather to Jason's point, I think we can handle going to the 1 million, which is great. And we see good economics in that, but would welcome it if the day came along that we thought spending more with -- on incremental passings would be good return. So...
David Watson:
This is Dave. So Brett, we like the trajectory. Both Jason and Mike mentioned the 1 million. It's early, but off to a good start. I feel good about that. And really, the three buckets, the existing footprint within existing cable footprint and as things pick up in terms of housing and new construction, then we'll be right there, the hyper builds for commercial and then these edge outs, which is where some of the subsidies are there. So we're -- we feel good about it, very focused. And we'll take a disciplined approach, and it's been great, the support that we have in terms of every opportunity, we'll go for it and -- but we'll expect historical returns. On the mobile offload, we think this is a really interesting and good opportunity potentially based on how things are. We've said, I think, 60%, the traffic around 3% of our footprint. And that is -- we're staring at that constantly. So we're testing. We have a -- we go arm in arm with Charter looking at some of these results in terms of how things are going. We do have a fantastic capital light MVNO that serves us very well. I think great for the partner, good for us long-term. But we'll continue to stare at the marginal cost improvements of offloading these dense traffic areas. So we're staying on it, and we'll -- more to come on that, but we will be testing that throughout the year.
Marci Ryvicker:
Thank you, Brett. Operator, we'll take our last question please.
Operator:
We'll go next to Phil Cusick with JPMorgan.
Philip Cusick:
Thanks for getting me in guys. Two if I can. May be first following up on broadband, Jason, you mentioned success from a low-end broadband product at the end of the quarter. How do you see the return on that and is it something you plan to sustain? How should we think about the impact in the second quarter versus typical seasonality? And then second, you mentioned that Orlando is trending above pre-COVID. Can you talk about recent trends in the domestic parks? Any indication of attendance shifts or costs? Thanks very much.
David Watson:
Phil, Dave. Let me start with kind of the offer approach and then the impact as we go into Q2, just providing overall perspective. But when you take a step back, we are still in the environment that I've mentioned, still the base, overall broadband base very stable in terms of the turn, less the connect pressure that we've seen. So -- but overall, it's tied to a better churn than where we were pre-pandemic. So -- but we take a very disciplined approach. We segment the market, and we go in and out with offers. So we did have an offer that was available in the marketplace where, for broadband only, at $25 and then a $50 combined mobile. And so we saw an uptick. It was positive. And so it's something that we constantly are doing coming in and out in terms of service offerings. We also remain very focused, what we talked about earlier around the high end and never losing sight that there's a mix of tiers that are really important to the base. And so we're just focused on 1 gig, and we do -- with part of the segmentation approach is going to the marketplace and one third of our customers do take that 70 -- almost 75% of our customers take 400 megabits and above. So there's a blend that ends up happening, and that's why you saw a pretty good ARPU growth in terms of broadband. But we'll go in and out with offers in terms of things. We'll be nimble, respond competitively to every single segment. I think there's more action with fixed wireless on the low end and that -- the offer served us well. As you go into seasonality and you look at the second quarter, we are seeing typical seasonality, especially in regions like Florida. So you're going to see a step down in net adds from Q1 to Q2. And -- but I don't think you can extrapolate exact performance from historical levels. But directionally, net adds will be lower in Q2, so just to be clear.
Jason Armstrong:
Just to round out the question on broadband, Phil, because it's a good one. In this type of competitive environment, I think one of the key questions for us and the team is can we segment the base appropriately to sort of tactically respond at the low end but without disrupting the broader base. And one of the things I'm most proud of this quarter from the team is 4.5% ARPU growth, which I think really points to that.
Michael Cavanagh:
And it's a nice feel to finish on parks because the business overall is really rocking, as you can tell. It would be -- I'd be remiss in not calling out first the quarter that the international side had. USJ had all-time highs for attendance, per caps revenue and EBITDA. And that's since it opened -- for a first quarter. That's since it opened in 2001. And likewise, in China, we generated significant profitability in a tougher season and the highest ever quarterly attendance despite it being wintertime. So that's the international side. And on the domestic side, things continue to perform really well. Hollywood, we had Super Nintendo World open, so driving really strong attendance and per caps that are way ahead of last year and pre-pandemic levels on the back of excellent guest feedback. And in Orlando, really solid results in the quarter. We had, as you know, unprecedented visitation last year way ahead of 2019 pre-COVID. So as expected, growth rates have slowed down, but performance continues to be solid. And go-forward booking again still looks solid, similar pattern to Q1 of last year. So, so far, things continue to look good as we look ahead in the domestic side.
Philip Cusick:
Thanks very much.
Marci Ryvicker:
Thanks, Phil. That concludes our earnings call, and thank you all for joining us.
Michael Cavanagh:
Thanks, everybody.
Jason Armstrong:
Thank you.
Operator:
That concludes the question-and-answer session and today's conference call. A replay of the call will be available starting at 11:30 a.m. Eastern Time today on Comcast Investor Relations website. Thank you for participating. You may all disconnect.
Operator:
Good morning, ladies and gentlemen, and welcome to Comcast's Fourth Quarter and Full Year 2022 Earnings Conference Call. At this time all participants are in listen-only mode. Please note that this conference call is being recorded. I will now turn the call over to Executive Vice President, Investor Relations, Ms. Marci Ryvicker. Please go ahead, Ms. Ryvicker.
Marci Ryvicker :
Thank you, operator, and welcome, everyone. On this morning's call are Brian Roberts, Mike Cavanagh and Jason Armstrong, who are also joined by Dave Watson, Jeff Shell and Dana Strong, Brian and Mike will make formal remarks, while Dave, Jeff and Dana will also be available for Q&A. Let me now refer you to Slide 2, which contains our safe harbor disclaimer and remind you that this conference call may include forward-looking statements subject to certain risks and uncertainties. In addition, during this call, we will refer to certain non-GAAP financial measures. Please see our 8-K and trending schedules for the reconciliations of these non-GAAP financial measures to GAAP. With that, let me turn the call over to Brian Roberts for his comments. Brian?
Brian Roberts:
Thanks, Marci, and good morning, everyone. I'm really proud of how our team executed throughout 2022. We achieved the highest levels of revenue, adjusted EBITDA and adjusted EPS in our company's history. And we returned a record $17.7 billion of capital to shareholders through both our recurring dividend, which we just increased for the 15th consecutive year and robust share repurchase activity. We did all this while accelerating investment in key growth initiatives, which are showing great progress, particularly our broadband network as we transition to 10G but also in Xfinity Mobile, Peacock and our theme parks. I attribute all this success to the incredible talent across our organization, who work collaboratively to ensure we are constantly evolving and innovating so that our customers have the absolute best experience with us at every point of interaction. What also sets us apart is our very strong balance sheet, which, when combined with the cost actions we have taken this past quarter, position us to perform well no matter what the macro environment might bring. I want to start with cable, where our financial performance both for the year and the fourth quarter confirm that we are striking the right balance between rate and volume in residential broadband, and we plan to continue to do so in 2023. At Xfinity Mobile and Comcast business remain strong growth drivers and we have successfully identified the appropriate mix between cutting costs to drive efficiencies and investing for our future. We have always maintained an intense focus on providing the absolute best products and experiences, which comes down to having the highest capacity, most reliable and most efficient broadband network. Our evolution to 10G and the unique way we are pursuing this through DOCSIS 4.0 is a huge benefit for our customers across the entire footprint that they will all have access to an entire ecosystem built around multi-gigabit symmetrical speeds, some as early as this year. It's also great for the company investors as our transition to a virtual software-based network infused with the marvelous AI capabilities will not only provide tangible benefits when it comes to operating and capital expenses, but it will enable us to innovate faster than ever before, solidifying our leadership position in broadband, which is extremely important given what is certain to be continued increases in demand for both speed and usage. In fact, we continue to see signs of this today. Our residential broadband-only customers are now consuming nearly 700 gigabytes of data every month, and customers on our Gigabit Plus products now comprise one-third of our broadband subscribers. In addition to creating more value from our current customer base and further penetrating the total homes and businesses that we pass today, another great opportunity is for us to extend our networks to homes and businesses in the U.S. that do not have the ability to receive our services. To that end, we increased our passings by 1.4% or $840,000 in 2022, and we expect to accelerate in 2023, where we are aiming to add around 1 million while still maintaining the same CapEx intensity level we achieved in 2022, reaching nearly 62.5 million by the end of the year. We are taking a disciplined approach, and we'll only pursue those areas that have a return profile similar to what we have been able to historically achieve. Wireless is playing an integral part of our overall strategy at cable, and it's an area where we continue to shine. This past quarter was another record in net line additions, bringing us to over 5 million total lines in just five years. Only 9% penetration of our current base of residential broadband customers, we have plenty of runway ahead, and we're just getting started in offering wireless to our commercial segment, which is another great example of how we are selling more products into our existing base of business customers. When you combine our broadband network, WiFi overlay and MVNO with Verizon, we are in the best position to win in convergence. We have a leg up on our competitors with a capital-light strategy that does not involve customer or network trade-offs. At NBCUniversal, we are seeing some great momentum in Peacock and parks. And across all of NBCUniversal, our intellectual property is really resonating. We had the number 2 studio in terms of worldwide box office in 2022, fueled by a strong slate, including Jurassic, Minions, Nope, Ticket to Paradise, Puss in Boots, Black Bone, Halloween, which have also had great carryover success to Peacock through our Pay-One window and select day and date releases. And our box office momentum continued into the first quarter with M3GAN, so all in all, a really strong film slate. Peacock ended the year with over 20 million paying subscribers, more than double where we started. And we added over 5 million paid subscribers in the fourth quarter alone. Our success was broad-based, fueled by some of the films I just mentioned but also sporting events like the World Cup, NFL, Premier League, several new originals and our exclusive next-day broadcast of NBC. Looking ahead, and based on our experience to date, we expect our subscriber cadence will follow our content launches, which will fall more in the second half of 23. And we continue to see positive trends in engagement, churn and ARPU. Mark Woodburry had a fabulous first year as our CEO of the Parks business, and we hit a number of new records this past quarter. It was the highest fourth quarter EBITDA for the entire segment, led by Orlando and Hollywood, and Japan had the best EBITDA performance since 2019. This was driven by attendance that for us surpassed pre pandemic levels at all three parks. While attendance at our Park in Beijing was significantly impacted by COVID in 2022, we are seeing some exciting demand to start the year. Given the excellent returns we have generated to-date, we continue to seek ways to expand our parks. I'm really excited about our two recently announced extensions. First universal park designed specifically for younger audiences near Dallas, and the first year around horror entertainment experience in Las Vegas. These are new innovative ways to utilize our substantial IP, including from DreamWorks and Illumination, while also extending our brand, both of which had helped fuel growth in all of our parks. Our linear video business, we are managing subscriber declines by taking a disciplined approach to our cost base. We are continuing to invest in our global technology platform, and you will see a number of announcements from us in the weeks and months ahead. For example, in 2023, we will launch one global user interface for Sky Glass, Xfinity, X1, Flex, XUMO, at our U.S. and International partners. Every entertainment customer around the world will get the same Emmy award winning voice controlled experience. This scale not only brings us operational efficiencies, but it also puts us in the enviable position when it comes to conversations with distributors, OEMs, programmers, app developers and talent. At Sky, we are managing through the macro economic challenges in Europe. While staying intensely focused on retention and continuing to provide our customers with the best entertainment and connectivity experiences. We're seeing some encouraging results. In the UK, Sky Glass had the top selling UHD TV model. Sky mobile is the fastest growing mobile provider, surpassing three million lines. And we are narrowing the gap between us and the current number one broadband provider with Sky Broadband, now sitting at over 6.5 million subscribers. Wrapping up, our consistently strong financial performance, healthy balance sheet, record high return of capital of shareholders underscore how the scale capabilities and talent across our company enable us to successfully execute our long term growth strategy. I'm convinced we are on the right path and that we have the right team to capture our many opportunities and overcome whatever challenges happen along the way. So before handing over the call, I want to congratulate Jason Armstrong, recently promoted to Chief Financial Officer, succeeding Mike Cavanagh. Could not be more confident and the leadership team's ability to continue to drive us forward and create more value for our shareholders. Mike, over to you.
Mike Cavanagh:
Thanks, Brian. And good morning, everyone. First, I'd like to just say that it's been a pleasure serving as CFO of Comcast for the last seven plus years. And I couldn't be prouder to have Jason be my successor. Knowing that with Jason, the financial leadership of our company is in proven and expert hands. Since Jason didn't take over as CFO until early in the new year, I will handle the CFO portion of this call and hand it over to Jason for the first quarter call in April. So now I'll begin on Slides four and five to discuss our consolidated 2022 financial results. Revenue increased just under 1% to $30.6 billion for the fourth quarter and 4.3% to $121.4 billion for the full year. Adjusted EBITDA decreased 4.9% to $8 billion for the fourth quarter, and increased 5% to $36.5 billion for the full year. The quarterly results include severance expenses booked in each of our businesses, totaling $638 million, which is $541 million higher than the prior year period. Including this increase, adjusted EBITDA increased 1.5% in the fourth quarter, and 6.6% for the full year. Adjusted EPS increased 6.5% to $0.82 of share for the fourth quarter and 13% to $3.64 for the full year. And we generated $1.3 billion of free cash flow for the fourth quarter and $12.6 billion for the full year, while absorbing increased investments in Peacock and theme parks, as well as higher working capital as content creation normalizes post COVID. Now let's turn to our business segment results starting with Cable Communications on Slide six. Cable revenue increased 1.4% to $16.6 billion, EBITDA increased 1.5% to $7.2 billion and cable EBITDA margins improved 10 basis points year-over-year to 43.5%. These results include $345 million of severance expense, which is $305 million higher compared to last year's fourth quarter, excluding severance cable EBITDA increased 5.8% and cable EBITDA margin improved by 190 basis points to a record high of 45.3%. These strong results also included the impact of Hurricane Ian in Southwest Florida, which resulted in the loss or severe damage to many homes we serve in this market. Excluding the hurricane impacts, we would have added approximately 4000 broadband customers versus the 26,000 loss we reported. And we estimate that we would have lost approximately 36,000 customer relationships versus the 71,000 we reported. Overall, our broadband customer results in the fourth quarter were fairly consistent with the prior two quarters, reflecting lower levels of new customer connections, offset by churn which remained well below 2019 levels. Now let's discuss cable financials in more detail. Cable revenue growth of 1.4% was driven by higher broadband wireless business services and advertising revenue, partially offset by lower video and voice revenue. Broadband revenue increased 5.4% driven by growth in ARPU and in our customer base when compared to last year. Broadband ARPU increased 3.8% year-over-year, when adjusting for some COVID related customer credits last year. This organic ARPU growth is similar to the growth we've generated over the last couple of quarters and is consistent with our strategy. We are focused on optimizing our customer relationships by consistently adding more capabilities, services and value, so as to provide the best broadband experience, which has and should continue to deliver broadband ARPU growth. The elements of growth this quarter include increased rate, attaching more customers to higher tiers, as well as other services. We expect ARPU growth will continue to be the primary driver of our residential broadband revenue growth in 2023. Wireless revenue increased 25%, mainly driven by service revenue, which was fueled by growth in customer lines. We added 1.3 million lines in 2022, including 365,000 lines in the fourth quarter, which is our highest number of net additions for any quarter on record. Business Services revenue increased 4.6%, which includes the results of Masergy in both this quarter and in the prior year period, as we lap the closing of this acquisition at the beginning of the quarter. Revenue growth was primarily driven by rate, including customers taking faster data speeds, higher attach rates of our advanced products, and rate increases on some of our services. Advertising revenue increased 9.1% driven by strong political revenue, partially offset by the absence of advertising revenue that is now part of XUMO, our joint venture with Charter. Adjusting for those items, cable advertising revenue decreased 1.6%, reflecting decline in our local core advertising business, partially offset by solid growth at our advanced advertising business. Video revenue declined 5.6% driven by year-over-year customer net losses, partially offset by ARPU growth of 5.8%, due to a residential rate increase we implemented at the beginning of 2022. And last, voice revenue declined 13% primarily reflecting year-over-year customer losses. Turning to expenses. Cable Communications fourth quarter expenses increased 1.4%, reflecting higher non-programming expenses, which included the $305 million in higher severance costs, partially offset by lower programming expenses. Programming expenses decreased 5.9%, reflecting the year-over-year decline in video customers partially offset by higher contractual rates. Non-programming expenses, which again include $305 million and higher severance costs, increased 5.6%. Excluding severance, these expenses were flat compared to last year, reflecting an increase in bad debt as we return to more normalized pre pandemic levels an increased technical and product support expenses driven by growth in our wireless business. These were offset by a decline in marketing and promotion and customer service expenses due to lower activity levels, efficiencies in running the business, and improvements we continue to make in our customer experience. Our focus on growing our high margin connectivity businesses, coupled with our focus on increasing operating efficiency and cost controls, drove strong EBITDA growth and margin expansion in 2022, excluding the higher severance expense, we grew full year EBITDA by 5.7% and increased EBITDA margins by 110 basis points to 44.8%. We believe that our disciplined approach to running the business, including the benefits from our cost reduction efforts this quarter, positioned us to drive higher profitability, and further expand margins, both in 2023 and thereafter. Now, let's turn to Slide seven for NBCUniversal. Starting with total NBCUniversal results, fourth quarter revenue increased 5.9% to $9.9 billion, and EBITDA decreased 36% to $817 million, including $182 million of severance expense in the quarter, excluding severance EBITDA decreased 22%. Media revenue increased 2.6% to $6 billion, mainly driven by Peacock, which nearly doubled its revenue to $660 million and Telemundos broadcast of the World Cup. Advertising revenue increased 4%, reflecting an incremental $263 million from the World Cup, as well as strong growth at Peacock and a healthy contribution of political advertising, partially offset by a decline in linear advertising. If we exclude the World Cup, advertising revenue declined 5.6% reflecting softening in the overall advertising market, distribution revenue increased 3.8% reflecting growth at Peacock driven by increases in paid subscribers, which more than doubled compared to last year, as well as higher contractual rates at our networks partially offset by linear subscriber declines. Media EBITDA was $132 million in the fourth quarter including a $978 million EBITDA loss at Peacock, reflecting the cost of new content, such as our exclusive next-day broadcast and Bravo content, our robust lineup of Pay-One titles, day and date releases like Halloween, NFL Premier League and the World Cup. Peacock's full year EBITDA loss of $2.5 billion was in line with the outlook we provided a year ago. And for 2023, we expect Peacock losses to be up modestly to around $3 billion. As we've said previously, we believe 2023 will be peak losses for Peacock and, from there, steadily improve. Excluding Peacock, Media EBITDA in the fourth quarter decreased 13%, reflecting the lower revenue and fairly flat expenses despite the higher costs associated with broadcasting the World Cup. Looking to the first quarter. While we remain focused on managing costs, we expect underlying Media EBITDA, excluding Peacock, to continue to be impacted by the top line pressures at our linear networks. Moving to Studios. Revenue increased 13% to $2.7 billion driven by growth in content licensing and theatrical revenue. Content licensing was up 16% driven by the benefit of our carryover titles and the acceleration in film windows as well as healthy growth in television licensing. Theatrical revenue increased 47% due to the success of recent releases, including Ticket to Paradise, Puss in Boots, Violent Night and Halloween Ends. EBITDA increased $109 million to $160 million for the quarter, reflecting the higher revenue partially offset by an increase in marketing and promotion expense, reflecting the size and timing of this quarter's theatrical slate as well as the corresponding higher programming and production costs. At Theme Parks, revenue increased 12% to $2.1 billion, while EBITDA increased 16% to $782 million, our highest level of EBITDA on record for our fourth quarter. These results were driven by growth at our parks in the U.S. and Japan partially offset by our park in Beijing, which was negatively impacted by COVID-related restrictions. At our U.S. parks, we continue to see strong demand with attendance and guest spending up year-over-year and with Orlando and Hollywood both delivering record high EBITDA for the fourth quarter. Universal Japan continued to rebound since capacity restrictions were lifted at the end of March and delivered strong year-over-year EBITDA growth in the quarter. Now let's turn to Slide 8 for Sky. Reported results were meaningfully impacted by currency translation due to the strengthening dollar, but I will speak to Sky's results on a constant currency basis. For the fourth quarter, Sky revenue was relatively consistent compared to last year at $4.4 billion. Direct-to-consumer revenue was also consistent compared to last year, reflecting growth in the U.K. driven by wireless and broadband revenue offset by declines in Germany and Italy. On a customer basis, we added 129,000 customer relationships in the quarter with positive additions across all three territories, the U.K., Italy and Germany. These net additions were driven by streaming, broadband and wireless customer additions and reflect our team's strong execution in a challenging macroeconomic environment across Europe. Rounding out the rest of Sky revenue, content revenue increased 6.5% driven by licensing our entertainment content, and advertising revenue decreased 9.6% primarily driven by lower revenue in the U.K., reflecting the timing of the World Cup and the macro environment. Turning to EBITDA. Sky's EBITDA decreased 15% to $340 million, including $89 million of severance expense, which is $53 million higher compared to last year's fourth quarter. Excluding severance, EBITDA declined 2% compared to last year, reflecting an increase in direct network costs driven by growth in our residential mobile and broadband businesses and higher other expenses, which were mostly offset by lower programming costs due to the timing of sports programming as four weeks of EPL games were paused during the fourth quarter to accommodate the World Cup. However, we will incur higher sports costs in the first half of 2023, reflecting the higher number of games as the season is extended and the remainder of the games which were paused are now played. Now I'll wrap up with free cash flow and capital allocation on Slide 9. As I mentioned previously, in 2022, we generated around $12.6 billion in free cash flow while absorbing increased investments in Peacock and Theme Parks as well as higher working capital as content creation normalizes post COVID. Full year consolidated total capital investment increased 14.2% or $1.7 billion to $13.8 billion due to increased spending at NBCUniversal and Cable partially offset by a decrease at Sky. At Cable, total capital spending increased 8.3% or $695 million with CapEx intensity coming in at 11.4% primarily driven by investments to further strengthen and extend our network. In 2023, we expect CapEx intensity to stay at around 11%, similar to 2022 levels as we aim to accelerate our homes passed growth to about 1 million and continue to transition our entire broadband network to DOCSIS 4.0 over the next few years. NBCUniversal total capital spending increased $1.4 billion driven by parks CapEx increasing $1.1 billion, of which Epic was around $800 million and reflects our continued investment in new attractions like Super Nintendo World at Hollywood and Donkey Kong at Japan. In 2023, we expect parks CapEx to increase by around $1.2 billion over last year as we continue to build Epic, which we plan to open in 2025 and begin work on our recently announced park extensions mentioned earlier. The required investment to develop these extensions is nowhere near the scale of Epic or Universal Beijing but rather enable us to leverage our already large market opportunity and can serve as a model that contributes to even higher growth at Theme Parks in the future. Working capital was $3 billion for the year, a $1.5 billion increase over last year's level, reflecting a post-COVID ramp of investment in content creation. Turning to capital allocation. We ended the year with net leverage at 2.4 times and returned a total of $17.7 billion to shareholders, including $4.7 billion in dividend payments and $13 billion in share repurchases. For 2023, we expect to continue to maintain leverage at around current levels, which I expect will support continued strong capital returns. As we announced this morning, we are raising the dividend by $0.08 a share to $1.16 per share, our 15th consecutive annual increase. This reflects our long-standing balanced capital allocation policy. We're committed to investing organically in the businesses while maintaining a strong balance sheet and also returning a very healthy amount of capital to shareholders. Thanks for joining us on the call this morning. I'll turn it back to Marci, who will lead the question-and-answer portion of the call.
Marci Ryvicker:
Thanks, Mike. Operator, let's open the call for Q&A, please.
Operator:
[Operator Instructions] Our first question comes from Doug Mitchelson with Credit Suisse. Please go ahead.
Doug Mitchelson:
Good morning. And thank you. Brian and Mike as well giving your promotion to President, congratulations on that, by the way. And Jason, congratulations on the CFO role. Brian, Mike, since we're turning to a new calendar year, I wanted to ask for an updated vision for the company and how you see the company evolving over time. As part of that, investors are certainly interested how the company best addresses cable broadband competition and connectivity convergence and media streaming challenges and whether you see notable growth opportunities for the company that would shift allocation of capital as well. So how do you address the challenges and opportunities? And how has the company evolved over the next three to five years? Thanks.
Mike Cavanagh:
Thanks, Doug. It's Mike. So maybe I'll take a first crack, and then Brian can pile on if he likes. So vision in the next few years, it's -- I think how you think about that requires a little bit of a reflection of where we stand at the moment. So if I look at 2022 and you really reflect on what are truly excellent operating results. So kudos to the people running the businesses deep down into the organization to produce the kind of results we had, record revenues and record adjusted EBITDA. And that's fundamentally great management discipline, operating discipline, financial discipline in the day-to-day. When you zoom out a little bit, it puts us in a position where we are returning record capital in our industry at 2.4 times leverage, so it allows us the opportunity both of those things in good balance. To then go at your real question, which is what is our opportunity, what are our challenges and do we have the resources to go after them. And so I'd say there, you heard it in the call, but I'll recount them, we've got an excellent number of organic investments that are going after all the opportunities and challenges that we currently see. Obviously, as others emerge, we'll go after it the way we usually do. But those are you take the network and Dave can pile in. But we're on a path to 10G. So DOCSIS 4.0 is going to get us, as we've talked about, in a very capital-efficient way to a network that's going to have symmetrical upstream, downstream in a few short years. We're going to start rolling that out at the back end of this year. So I think our commitment is to have the best network out there and to put a tremendous amount of services surrounding that network, whether it be WiFi or Flex and the like, as you've heard us talk about before. You heard about the tech platform. Brian mentioned it. We're going to get to a single global tech platform, integrating all of the build of glass in the U.K., X1 here in the U.S., what we do in Peacock behind a single scaled global tech platform that we can use in many ways. You know about the XUMO partnership that we have with Charter, for example, to take that capability outside of our footprint. And then finally, on the Cable side, it's a wireless. Wireless, we've been at it for five years, have 5 million lines now. We put the investment in along the way, and we continue to do it, but it's a capital-light approach. And I think that totality is a great set of strategies for how we're going to drive growth in the cable business looking ahead. And so I'd say, expect us to continue to keep driving along those lines. On the Media side, we think Peacock is absolutely the right strategy for our company. And Jeff has repeatedly said, we're not going to place somebody else's hand. We have an excellent business in NBC and our cable networks. We spend quite a bit of money creating content and so migrating some of that content as eyeballs move to a more streaming universe. We like what we're doing. And we had a phenomenal year getting paid subs to 20 million paid subs from less than 10 a year ago. And we see this coming year as the peak year in investment there, but we'll keep on that plan. And then finally, I'll mention parks. Parks, we've got Nintendo opening in Hollywood in February. We're ramping the build of what's going to be a phenomenal theme park, Epic universe in Orlando, opening in 2025. And as I said earlier, we'll increase our spend this year in '24 to sort of peak levels there ahead of that opening. And then we're leveraging the great product that we have with some new ideas, some innovation around that with a kids-based theme park, smaller scale in Dallas and Hollywood Hard Nights in Las Vegas. So these are big investment agendas that go out all the issues that I think are out there across our different businesses. So I think we're well positioned to continue to drive primarily an organic investment agenda and drive growth across our businesses in the years ahead. Obviously, it's our job to consider inorganic things as they come up. But as I've said before, the bar is very high. It's our job to make sure that we are looking at organic opportunities and executing well against them, and I think we are. So Brian, you got anything to add?
Brian Roberts:
First of all, I could see why you're the right person for the job. That was a fantastic answer and covered a lot of the vision of the company. So I'm going to try not to be at all repetitive and maybe even zoom out further with the lens and say, what are -- just pick two themes of what you just talked about and say, think about the vision of the company, what are the two big trends. It's what's happening in broadband, both as a competitive reality, and I'm sure Dave will get into that with some of the questions; but in longer term, what's likely to happen to consumers' needs for usage -- what are we making our bets on in that vision question. And the other is the convergence to streaming and where are we in that journey. So if you think about the 10G initiative Mike talked about, it's really to widen our lead to clearly and demonstrably explain to consumers and give them a product and be able to brand it for resident consumers and businesses that we have something you want to have if you rely on a need and enjoy broadband and the investments we're making, the ubiquitous nature of it. And if you look at broadband usage, and we cited some stats in the prepared remarks, but if you just look at even Thursday night and the NFL being on Amazon, that creates a lot of broadband usage. And is there going to be more of that in the future or less of that in the future? And what percentage of America today consumes that way? And what will it look like 5, 10 years from now. And so we want to be a company that is uniquely positioned to capitalize on these macro changing trends. And the same goes in streaming. And Peacock -- with just my kudos to the team at the whole of NBCUniversal and Comcast and Sky working together have put us in double in one year to 20 million-plus paying customers in addition to what lies ahead. It's the best bargain. For $5 a month, you get everything from the World Cup to Sunday Night Football to incredible movies to incredible next-day NBC to all our cable content original content, and consumers are finding that. So I think our company, I echo what Mike said, I think we're extremely well positioned. And I we'll continue to grow organically and having the ability to keep the balance sheet strong and return capital to shareholders. And those finding that balance, we did it really well in 2022, and we hope to do it again.
Marci Ryvicker:
Thanks, Doug. Operator, we’ll take the next question.
Operator:
Our next question comes from Ben Swinburne with Morgan Stanley. Please go ahead.
Ben Swinburne:
Good morning. Thank you. I want to ask Jeff about the NBC outlook, both sort of some of the key trends you're seeing in '23 but also longer term. I mean I think the business did over $8.5 billion of EBITDA back in 2019. I think $23 million will probably be down from 22 just given the Peacock losses and the pressure on the Media business. But can you just talk about your long-term opportunity at the NBCUniversal? Do you think you can climb back to those EBITDA levels over any sort of reasonable investment horizon? And what are you -- how are you feeling about sort of things like advertising and parks sitting here today given all the macro concerns? And then I just had one question for Mike on cash flow. You mentioned the $3 billion net working capital drag in '22. Any help on that for 2023, if you have any visibility there? Thank you, both.
Jeff Shell:
Ben, this is Jeff. I'll start and then hand it over to Mike. So we feel really good about NBC growth trajectory going forward. If you kind of break it down, our content businesses has had a great quarter and is doing -- have never been better than they are right now or movie studio. We're off to a great start this year. The slate going forward is really good. Our TV businesses, studios are great. So our content business is doing great, and that's a business that should grow over time. The parks business, Brian and Mike both talked about the parks business, it's never been better for us. We had a record year last year. Trajectory is going to slow a little bit in the U.S. just because we are doing so well. But we're seeing -- we found our footing in Japan in the fourth quarter. That's going to grow based on the Nintendo attraction there in Beijing, which really had kind of got to profitability in the third quarter suffered from COVID in the fourth quarter. First couple of weeks of this year, with the economy opening up there, is really doing well even with poor weather. So I think our parks business has a lot of growth ahead. And as Mike talked about and Brian talked about, we're investing in it. So those two businesses are great. The Media segment, as Brian just went through very well, we made a decision to invest in Peacock. It's very clear that we picked the right business model at this point, given where we are. And it's very clear that the content strength that I talked about, which has led to our linear networks being number one for decades, is paying off on Peacock. So what -- when we -- we were going to grow -- we've made that investment. We've been clear from the start that we're going to see a return on investment. I think we feel better on that now based on where we are. And we also made that investment to return the Media segment to growth over time, which we feel even more confident today than we did maybe a year or two ago, then that's going to happen. And the timing of that really is up to macro conditions, how -- when does the ad market recover, how -- what are linear declines going forward. And then, of course, we continue to cut costs in the linear segment to maintain our margins. So I'm pretty confident that we have a lot of growth ahead in NBCUniversal, particularly after the progress we've made this year and the Media segment, we wouldn't be investing in Peacock. We didn't think it was going to return the segment to growth over time.
Mike Cavanagh:
And then the -- on working capital, we said a year ago that it was going to be spiked to a higher than typical run rate level just on the back of the disruptions caused by COVID in getting content creation in the phase we're in up to normalized levels. So expect to just ease back off of the levels we saw in 2022. It's a hard number to predict, but I think we are past peak there.
Marci Ryvicker:
Thanks, Ben. Operator we’ll take the next question.
Operator:
Our next question comes from Craig Moffett with MoffettNathanson. Please go ahead.
Craig Moffett:
Thank you. And congratulations to both of you, Mike and Jason. The question I have is on margins. As I think about the Cable segment, I think most people at this point are aware of the puts and takes where growing broadband, it raises margins, losing video raises margins. As you think about wireless now sort of accounting for a larger and larger piece of the pie, how do those pieces fit together as sort of a longer-term outlook for margins? Is it possible for the growth rate of wireless at whatever margin it sort of contributes to keep margins growing in the cable business?
Dave Watson:
Craig, Dave. So I think the good news is we have a great portfolio of opportunities and business lines. So as you said, we have real strength in broadband and not only just solid broadband relationships with the ability to drive revenue in a healthy way. So resi broadband, I believe, will continue to be accretive not just revenue but margin. And business services is a real long-term opportunity has been, will continue to be. So when you look at top line margin impact, including mobile, I think it's a good -- and video slowing down. On the top line, it contributes towards margin. The second thing clearly are the expenses. And just lower activity levels, our constant focus around the two big buckets of the transactional activity, the experience improvements that we have that really drive things like self-install and the apps that help people resolve issues independently. And then our focus around cost, just fixed cost, ongoing. And so that all those things, I think, shows that it's not a singular moment. This has been steady progress over a long period of time around margin. So I think we still have a good runway.
Marci Ryvicker:
Thanks, Craig. Operator, we’re ready for the next question.
Operator:
Our next question comes from Jessica Ehrlich with BofA Securities. Please go ahead.
Jessica Reif Ehrlich:
Thank you. Going back to NBCU of kind of two topics on theme parks, you've got three park planned for the U.S. Can you talk about global plans? And as peak spend in '24, I think that's what Mike just said. And then on Peacock, it sounds like this year will be peak losses. When do you expect breakeven? And can you talk about long-term profit potential like what margins would you look for? And then finally, kind of all around, can you just talk about your appetite for acquisitions? Mike said organic and non-organic. I'm just wondering WWE is obviously for sale. There's IP. Is this the year we finally see some more media consolidation? Thank you.
Brian Roberts:
Operator?
Operator:
Please continue, your line is open.
Brian Roberts:
Jessica sorry about that. We're back.
Jessica Reif Ehrlich:
Did you hear my question? I thought it was me. Thank you. So I just wanted to go back to NBCU. You've got three parks planned for the U.S. I'm just wondering if you have any global plans. And it sounds like from what Mike said that peak spend will be in '24, I just wanted to clarify that. And on Peacock, it sounds like this year will be peak losses. Can you talk about like when you expect breakeven and what you think about the long-term profit potential or margins there? And then finally, Mike again said organic and inorganic growth. So I'm just wondering what your appetite is for acquisitions, whether it's something like WWE or IP. Like is this the year we finally see media consolidation?
Jeff Shell:
Thanks. Jeff again. Sorry about the delay here. So let me -- this is Jeff. So let me start with parks. So parks we are always looking to invest in our parks, given how well we've done. And during the pandemic, we took share. We've had pretty solid growth. And we -- it's a business that we want to deploy capital to, as Brian said, we're really excited about Epic. It's coming out of the ground. It looks great and our timing couldn't be better for that. But we always want to have things that we're investing in, both domestically and internationally. The concept that we're going to build in Dallas, which is a design for a younger audience, less investment, if it's successful, which we're pretty confident it will be, it's a concept that will work in a lot of places around the world that may not support a full-scale theme park like we have in Orlando or Beijing, but it could support something else. So that -- we're excited about that concept. And then the Halloween horror nights experience in Vegas, which I'm really excited about, could also be expanded to a number of different places around the world. So we're definitely having our eye towards places expanding internationally not just domestically with a number of markets kind of on the docket. And they won't all be places for a big giant primary theme park that we might look at different concepts for different markets. And as far as peak spending, I think Epic, I think we expect our peak spend probably to be this year, although '23 and '24 will be comparable as we ramp down at the beginning of '25 prior to opening. So that's the parks. Peacock, we are could not be more positive about our trajectory so far. We're right where we expected to be as far as investment, and we're well above where we expected to be as far as paid subs, which was going to pay off. We will hit our peak spend, as I think Mike or Brian said in the opening, this year and then improve steadily from there. And we wouldn't be making the investment if we do see the investment in Peacock alone delivering return over time. As I said, in my prior answer that I'm more confident now that we're going to get to that, and it's going to be a good return just on that investment alone and the overall Media segment. And based on how we're doing so far, I'm more and more confident that that we made the right choice of business model and that our investment is appropriate for that business. So I don't know, Mike, if you want to talk about acquisitions.
Mike Cavanagh:
Yes. Consolidation, and Jeff can pile in too, I mean, I think when it comes to media consolidation, we'll see what happens. But I think go back to the earlier discussion, we've got a robust set of plans to invest in our own businesses. So anything that we would look at when we saw our job to consider things, we have healthy discussions. And our bias has to be to be investing behind our businesses themselves, where we control, operate, know what we're doing, have momentum, no surprises. So like I said, the -- across any inorganic opportunity, we're going to put ourselves through the real discussion. Is it worth it relative to the choices we have to invest in our own business, like Jeff just described?
Jeff Shell:
And I would just add that we're always looking for bolt-on acquisitions that bolster our business. And I'll give two examples. We bought DreamWorks. We talked about that in the past, and it's been paying off steadily since our acquisition and just now, with Puss in Boots, which is a big hit at the box office really our entry back into the Shrek Universe, continues to make that acquisition look really favorable. And we've invested in our Blumhouse investment over time. We're a partner with Jason Blum, and we have a big hit, M3GAN, this month, which is coming out of that investment. So we're always looking at bolt-on acquisitions. Don't necessarily involve big industry consolidation questions.
Marci Ryvicker:
Thanks, Jessica. Operator we’ll take the next question.
Operator:
Our next question comes from Brett Feldman with Goldman Sachs. Please go ahead.
Brett Feldman:
Yes, thanks for taking the question. So later last year, one of the points you had made was just sort of based on market conditions. It was unlikely that you were going to see your broadband subscriber base really change in size, so basically stayed pretty flat for at least some period of time, and we saw effectively that trend in your fourth quarter results. I was hoping you can give us an update. How would you frame market conditions right now? Are you seeing any tailwinds begin to emerge? And do you need a meaningful improvement in market conditions to get back to more sustainably positive broadband net adds? Or do you think some of the steps you've been taking position you to accomplish that at some point this year regardless of the backdrop? Thank you.
Dave Watson:
Brett, Dave here. So let me start with kind of your first point on the overall environment and pointing towards our results in broadband. So starting with Q4, clearly, excluding the impact of the hurricane, we reported net adds, broadband net adds of 4,000. And this has been consistent, consistent the last couple of quarters, reflecting the continued impact of lower move activity, increased competition. But what's different has been the near record low churn. So this -- the current environment is similar. Macro -- the macro environment still reflects depressed move activity. Competition continues to be very strong, and we're seeing some normalization in non-pay activity and churn. So it remains a challenging environment to add subscribers right now. However, as our record high revenue, adjusted EBITDA and margins in 2022 show, we have a successful model. We're driving revenue, EBITDA and cash flow rather than just chasing units. And so you look at our ARPU growth, holding the line on the relationships, but our ARPU growth was 3.8% in terms of broadband. So we're protecting ARPU growth, constantly adding more value, investing in our network, all within the parameters that we've talked about. And so -- and it -- results within the mix of the base is showing. As Brian said, you know, the one-third of our customers, broadband customers that get our Gigabit Plus products. So this is only just 5% that number just three years ago. So you look at usage. You look at the entire long-term opportunity, I think as Brian said, whether it's a couple more sporting events that go towards streaming, it just points towards you need better broadband. So from our competitive situation that we see, as I said, it's going to continue, but I think we're going to focus on our great network, ubiquitous network. We're going to continue to invest in that. We will constantly segment the marketplace and address each competitor. And so I think it's a similar environment, but we're very focused on being in position to drive results. But yes, we're going to do both. We're going to balance rate and volume.
Marci Ryvicker:
Thanks, Brett. Operator, we’re ready for the next question.
Operator:
Our next question comes from Michael Rollins with Citi. Please go ahead.
Michael Rollins:
Thanks, good morning. And congrats to Mike and Jason on your new roles. Just two topics, if I could. First, on the XUMO platform, if you can give us an update on how that's progressing and maybe some of the milestones to watch as you look out over the next one to two years. And then on the cost-cutting and efficiency actions that you took exiting 2022, how should we think about the annual cost savings opportunity? Thanks.
Dave Watson:
Let me start -- Michael, this is Dave. I'll start with XUMO. It's really early. Excited about the opportunity. Early discussions are positive and just a variety of partners. So we're excited about the relationship with Charter. And so -- but it's really early at this point in terms of XUMO, but I expect more to come, and we'll keep you posted along the way. Mike?
Mike Cavanagh:
On the cost actions we took in the course of the year, it's really to get our businesses set up to drive the results we gave some commentary on the outlook. We don't give guidance, but I think consider it all factored into the outlooks that Jeff, Dave and I have given thus far on the call, which is, again, continued opportunity for expanding margins and growth in EBITDA in the cable business and everything Jeff just described on the Media side, including growth in parks, growth in studios and the net dynamics with linear versus Peacock in the Media side.
Marci Ryvicker:
Thanks, Mike. Operator next question, please.
Operator:
Our next question comes from Phil Cusick from JPMorgan. Please go ahead.
Philip Cusick:
Thanks, guys. Two follow-ups, if I can. Your tone around new footprint expansion and broadband efforts has -- there's no change. Does bead funding or state subsidies going forward, accelerate that further? Or do you think the $1 million annually is the right figure to think about going forward? For Jeff, any update on trends in advertising since your comments in early December? And then finally, I wonder if you guys can talk about the $500 million in severance this quarter. Is there more to come? And Mike, I heard you say that margins in Cable should continue higher. What impact do you expect on cost going forward? Thanks very much.
Dave Watson:
Let me start, Phil, this is Dave, and talk about the footprint expansion expectations. So pretty steady progress. You look at '21, did $813,000; '22, last year did $840,000. So good progress and in line with our expectations. And we do expect to accelerate in '23. So there's an opportunity to do around 1 million passings. And so the opportunity clearly still within footprint and residential, also hyper builds we call the commercial growth. Those all still exist. We're excited about that. And that's the majority still of the footprint expansion. The newer ones will be the rural edge-outs that we've been talking about, and that will begin to pick up the pace. Having said that, we're excited about it. We're going to lean in. We think we're doing well early stage in terms of the grants and the wins around these communities. But we're going to take a very disciplined approach, and we're going to go after returns that are similar to historic levels as we do that. So -- and we're -- I think all of the -- whether it's the network upgrades, the footprint expansions, we're still right on target with what we said and going back to '21 and being around 11% Cable CapEx intensity. So very excited about both of those areas, how we upgrade, the elegant path to upgrade and the footprint expansion. Jeff?
Jeff Shell:
Thanks, Dave, and thanks, Phil. So on the ad market, I think in prior calls, the market -- the ad market steadily worsened over the course of last year. It kind of feels like it bottomed out around late November, early December. And really since then, it hasn't gotten worse and maybe even a little bit better. I describe it really as shallow. There's parts of the market that are actually doing really well, Pharma, entertainment. Travel is on fire. There's parts of the market that feels uncertain, tech, auto, financial services, all are weak. It feels like the weakness is due less to businesses not doing well and more to just macro uncertainty. I mean none of us really know where the economy is headed, and I think some advertisers in those segments are really holding back. And when they do advertise, they're coming in later than usual. So I think we have -- we're doing a little bit better than our peers for a couple of reasons. One is Peacock's growth is really helping to offset the linear weakness, which is fortuitous for us. And I think, secondly, we've made big investments in data and measurement, and we have the best team, and that's really helping. But I guess I would just summarize it by saying the ad market feels to me like it stabilized a bit. And we're assuming it's going to stay weak for the first half of this year and then recover. But who really knows based on the macro economy?
Mike Cavanagh:
And then, Phil, Mike. So just picking up on macro. I mean looking into 2023, as many businesses, just uncertainty about the environment, we took -- I'll tell you what we did on severance. We offered voluntary retirement across the company, something we do on a periodic basis, which has benefits, obviously, of giving more opportunities for younger talent anyway as well as some of the tactical situations we have in select businesses to just make sure we're as efficient as we can be heading into uncertain times. We've executed against all these things as we roll into 2023. So it's behind us.
Marci Ryvicker:
Thanks, Phil. Operator, we’ll take our last question.
Operator:
We'll take our next question from John Hodulik with UBS. Please go ahead.
John Hodulik:
Great. Thank you. Maybe a couple of questions for Dave on wireless and on video. On wireless, you talked about the 9% penetration. I mean are you seeing the positive impact on the broadband base from selling wireless into that? And then do you expect to continue to lean in? I think you guys don't really look at that as a separate profit pool but just sort of supporting the broadband business. And is that unlikely to change? That's number one. You also -- Dave talked about selling into the business segments. Just anything, sort of any color on how you're doing that or what that opportunity is? And then lastly, on video losses, just they were little better than what we expected. Anything different there in terms of maybe selling of skinny bundles or how we should expect that to trend as we look into '23? Thanks.
Dave Watson:
Sure, John. So when we look at wireless, we actually do, it's a nice growth opportunity in and of itself. But the core real opportunity is to surround broadband, both residentially and commercially, as you brought up. You look at the opportunity, the road map, and Mike said, we just crossed the 5 million lines. But the way we look at it, when you include business relationships, we had 34 million broadband relationships. And you look at the amount of lines that the other competitors do, the lines per relationship, we're talking about an opportunity that's around 80 million lines over the long run. So we had a strong quarter in mobile, really strong quarter. Good momentum. This has been building, will continue. So it's a good runway. We really like our position. We like the core service offerings approach, the capital-light approach, buy the gig unlimited, different tiers of unlimited and then really leveraging best-in-class WiFi. So the mobile game plan is really to support broadband. We do see continued positive results. When you package the broadband with mobile, there is a churn benefit to that. And so we'll continue to really -- that's our -- part of our core strategy is to do that. And leverage is a feisty competitive marketplace in wireless. For those that are offering different kinds of offers will be there with bring your own device as well. So we got a really good balance towards. And business services is just getting going in mobile. We're excited about that, and there -- it's early but good progress. In video, it's a combination just less attach rate on the front end. That is really one of the main drivers. But when you look at churn, churn is better, and it continues to improve on the video side. And when you look at the combination of video and broadband right now, that combination of full disconnect churn, it's down over 20% against the -- since the pre-pandemic 2019 level. So we segment the marketplace. Video is an important part of the portfolio. We'll continue to market it where it makes sense per segment. But overall, that's the story around video.
Marci Ryvicker:
Thanks, John, and thanks, everyone, for joining our call.
Operator:
That concludes the question-and-answer session and today's conference call. A replay of the call will be available starting at 11:30 a.m. Eastern Time today on Comcast Investor Relations website. Thank you for participating. You may all disconnect.
Operator:
Good morning, ladies and gentlemen and welcome to the Comcast Third Quarter 2022 Earnings Conference Call. At this time, all participants are in a listen-only mode. Please note that this conference call is being recorded. I will now turn the call over to Executive Vice President, Investor Relations Ms. Marci Ryvicker. Please go ahead Ms. Ryvicker.
Marci Ryvicker:
Thank you operator, and welcome everyone. Joining me on this morning's call are Brian Roberts, Mike Cavanagh, Dave Watson, Jeff Shell and Dana Strong. Brian and Mike will make formal remarks while Dave, Jeff and Dana will also be available for Q&A. Let me now refer you to Slide 2, which contains our Safe Harbor disclaimer. I remind you that this conference call may include forward-looking statements subject to certain risks and uncertainties. In addition, during this call, we will refer to certain non-GAAP financial measures. Please see our 8-K and trending schedules for the reconciliations of these non-GAAP financial measures to GAAP. With that let me turn the call over to Brian Roberts for his comments. Brian?
Brian Roberts:
Thanks, Marci and good morning, everyone. I'm really proud of the company and our results this quarter. We are reporting adjusted EBITDA growth of 6%, adjusted EPS growth of 10% and significant free cash flow, while also investing in our future and returning a record high amount of capital to our shareholders. The strong financials today are a testament to our focus on driving profitable growth through innovation as well as a reflection on the professionalism of our employees. Together, I believe we are collaborating and executing at the highest levels. I especially want to recognize and publicly thank all of our teammates in Florida as well as those who traveled to Florida over the last several weeks. They worked tirelessly to assist customers who were impacted by Hurricane Ian, even while many of these employees had their own losses. This was a devastating storm particularly for us, as we are the primary cable operator in most of the areas where it hit and we expect this affected about half of our traditional Florida seasonal customers. Digging into the third quarter, our results at Cable Communications again underscore the impressive consistency in this business, with 5% EBITDA growth and 120 basis points of year-over-year margin expansion bringing us to 45.1%, our highest margin on record. While we are still in a challenging environment in terms of depressed move activity and increased competition from new entrants, we were pleased to see that back-to-school provided a tailwind and we ended the third quarter with 14,000 net new broadband subscribers. There have been four primary drivers of revenue growth at our Cable segment
Mike Cavanagh:
Thanks, Brian. I look forward to the new role. It's quite an honor, and I appreciate the trust that you and the Board continue to have in me. I'm excited to work with the leaders on this call, Dana, Dave and Jeff and all of our colleagues to take advantage of the great opportunities for Comcast's future. So now I'll begin on slide 4 with our third quarter consolidated 2022 financial results. Revenue decreased 1.5% to $29.8 billion, reflecting the comparison to last year's quarter, which included the Tokyo Summer Olympics as well as a headwind from currency translation at Sky and our international theme parks due to the strengthening dollar. After adjusting for both of these items, our revenue was up about 7% year-over-year. Adjusted EBITDA increased 5.9% to $9.5 billion and on a constant currency basis increased about 8%. We generated $3.4 billion of free cash flow and we reported an EPS loss of $1.05 per share, which was mainly impacted by an impairment charge at Sky. We test goodwill annually across the company in the third quarter. Challenging economic conditions in the UK and other European markets have resulted in a significant increase in discount rates used in the annual impairment analysis and reduced estimated future cash flows at Sky. As a result, we have taken an impairment charge related to Sky goodwill and intangible assets totaling $8.6 billion. On an adjusted basis EPS increased 10% to $0.96 per share. And on a constant currency basis, adjusted EPS increased about 12%. Now let's turn to our business segment results starting with Cable Communications on slide 5. Cable revenue increased 2.6% to $16.5 billion, driven by higher rate and volume in residential broadband as well as growth in business services, wireless and advertising. The strong growth in these businesses was partially offset by lower revenue in video and voice. Total customer relationships were up 315,000 compared to last year and down 21,000 sequentially in the third quarter. Diving further into the details, first our revenue growth drivers. Broadband revenue increased 5.7% driven by growth in ARPU and in our customer base compared to last year. Broadband ARPU increased 3.7% year-over-year consistent with the growth rate in the second quarter. We expect ARPU growth will continue to be the primary driver of our residential broadband revenue growth in the near term. Wireless revenue increased 31% mainly driven by service revenue, which was fueled by growth in customer lines. We added 1.3 million lines over the last year including 333,000 lines in the quarter, which is our highest number of net additions for any quarter on record and marks the fourth consecutive quarter of adding more than 300,000 lines. Business services revenue increased 9.4% or approximately 5% excluding the acquisition of Masergy, which closed at the beginning of last year's fourth quarter. This healthy organic growth was driven by increases in both ARPU and our customer base. We continue to see healthy performance across our diverse customer segments including SMB, mid-market and enterprise with this quarter's organic growth driven by a mix shift to a higher data speeds and increased sales of our advanced services, as well as rate increases and growth in our customer base. Advertising revenue increased 7.2% primarily driven by political and our advanced advertising business FreeWheel partially offset by a decline in our local core advertising business and the absence of our streaming business XUMO. As we previously announced XUMO is now part of our joint venture with Charter with those results reported in Corporate and Other. If we exclude the impact of XUMO, cable advertising revenue would have increased 12%. Partially offsetting the growth from these revenue drivers was video revenue, which declined 4.4%, driven by year-over-year customer net losses partially offset by 6% ARPU growth due to a residential rate increase at the beginning of this year. And last, voice revenue declined 12.5% primarily reflecting year-over-year customer losses. Turning to expenses. Cable Communications third quarter expenses increased 0.5%, reflecting higher non-programming expenses mostly offset by lower programming expenses. Programming expenses decreased 2.8% reflecting the year-over-year decline in video customer’s, partially offset by higher contractual rates. Non-programming expenses increased 2.5% driven by growth in other expenses due to an increase in bad debt compared to last year, reflecting a return to more normalized levels and increased technical and product support expenses driven by growth in our wireless business as well as the addition of Masergy. These higher costs were partially offset by a decline in advertising marketing and promotion expenses partly due to the comparison to last year, which included some Olympic sponsorship spending as well as lower activity levels. The lower activity levels coupled with the improvements we continue to make in our customer experience also contributed to the decrease in customer service expenses. Cable EBITDA increased 5.4% to $7.5 billion in the quarter with Cable EBITDA margins improving 120 basis points year-over-year, reaching a record high of 45.1%. And on a per customer relationship basis, we grew EBITDA 4% as we focus on monetizing these relationships over their lifetime. Before moving to NBCUniversal, Hurricane Ian has impacted our footprint in Southwest Florida causing outages and damage to our cable network that our cable team is still repairing. Many of our customers' homes and commercial locations were severely damaged or destroyed. While our third quarter results were not impacted by the storm, we expect to report an impact in the fourth quarter including net losses of broadband customers. Now let's turn to slide 6 for NBCUniversal. Starting with total NBCUniversal results, revenue decreased 4.3% to $9.6 billion, reflecting the difficult comparison to last year, which included $1.8 billion from the Tokyo Olympics included in our media segment. EBITDA increased to 24.6% to $1.7 billion. Media revenue decreased 23% to $5.2 billion, again reflecting the comparison to the revenue associated with the Tokyo Olympics last year. Excluding the Olympics, Media revenue increased 4.4% driven by Peacock with revenue of $506 million, which more than doubled compared to last year. Distribution revenue increased 4.6% reflecting growth at Peacock driven by increases in paid subscribers compared to last year, as well as higher contractual rates at our networks partially offset by linear subscriber declines that accelerated sequentially. Advertising revenue increased 4.7% reflecting strong increases from Peacock, partially offset by a decline in linear advertising. Media EBITDA decreased 41.5% to $583 million in the third quarter, including a $614 million EBITDA loss at Peacock. We continue to expect Peacock's EBITDA loss will be roughly $2.5 billion for the year, with the fourth quarter's loss reflecting the cost of new content. Excluding Peacock Media EBITDA in the third quarter decreased 21% reflecting the difficult comparison to last year's Tokyo Olympics, as well as revenue pressure at our linear networks. Looking to the fourth quarter, we expect Media growth ex-Peacock to be impacted by a gradual acceleration in pay TV cord cutting, as well as some deterioration in the ad market reflecting broader economic uncertainty, as well as higher costs associated with the broadcast of the World Cup on Telemundo. Moving to Studios. Revenue increased 31% to $3.2 billion driven by strong theatrical and content licensing revenue. Theatrical revenue more than doubled compared to last year, driven by the success of our summer film slate including Jurassic World
Marci Ryvicker:
Thanks, Mike. Operator, let's open the call for Q&A please.
Ben Swinburne:
Thank you. Good morning. Brian, I'd love to hear from you, how you're thinking about capital allocation given just we've had this significant increase in cost of capital and investors are highly focused on where you guys are making your big bet in the business. How are you thinking about priorities, including M&A, just given the backdrop we're in right now and some of the macro concerns we see ahead of us? And along those lines, one of the big announcements you guys and you talked about in your prepared remarks is into the cable network around DOCSIS 4. So, I'd love to hear from Dave, sort of what are the capital needs to get where you want to go over the next few years? Is that going to drive up CapEx? Is there an argument to spend the money faster to help the business differentiate better in the market, or how do you think about the benefits to the business from getting to DOCSIS 4.0 over the next few years? Thank you.
Brian Roberts:
Thanks, Ben. Let me just start and then kick it to Mike. Given his new job, I'm looking for him to help on those capital allocation questions quite a bit. But I think the bar is the highest it's been in terms of M&A. Obviously, cost of capital has gone up and we think our stock is attractive and have increased the buyback as Mike just said, we announced both in actions this quarter and in our Board authorization. So, we feel really great about that opportunities to look at things, but we really like the company we've got. Mike, why don't you do that? Dave can talk about DOCSIS 4.
Mike Cavanagh:
Sure, Ben. Thanks. Good morning. So, I'd just step back a little bit and think about what we do with capital through the lens of start with how we generate capital. So, if you look at this quarter, you see we had record margins in the Cable business, 45%. We had record profits in the Theme Parks business and record profits in the Studio businesses, so just to call out a few examples. And those are the result of us putting tremendous energy and effort and capital back in our businesses. So, when we talk about the formula that we've got, it's always with the view to have growth opportunities in our existing businesses, so we can put capital to work and in the future get the kind of results we've had now on the back of the investments that we have had in the past. So, priority one right now is to invest in the network. I'll let Dave expand on that. But we've got a great path to symmetrical multi-gig through DOCSIS 4.0 in a reasonable time frame at reasonable cost inside the envelope that we talked about of about 11% CapEx intensity. We've got Theme Parks with Epic Universe well underway. We've got investment in streaming with Peacock that Jeff will talk about. So, we're excited about putting money first and foremost back into our businesses to drive great results for years to come. And so that's the virtuous cycle that you see. So that's step one, put money back in the business. Two, keep a strong balance sheet. We get asked a lot about that. But I think, when you look at the environment we're in, I think we're happy to have what I would say is the best strongest balance sheet in the business period. So, I think that's piece two. And then piece three and I'm very happy with the results Brian talked about $9.5 billion of buybacks year-to-date, $5 billion-ish run rate of dividends for the year. We were asked the questions over the last several years, are we committed? And when we got back to leverage targets would we be able to -- would we be committed, are we committed to returning capital to shareholders? And we said all along that it was our highest priority to get back to that place, but to do it in the context of the formula I just described. So, I think, hopefully, everybody has confidence that we understand that formula and you all understand that formula. So as you look ahead on capital return, I think, we're going to be guided as we've been in the recent past by our leverage. We'll stay around 2.4 times leverage while doing all the things I just described and that will dictate ample amount of return to shareholders. So that's that. And then, I think, on the M&A side of things, it's -- we like the business we have. With all the opportunities we have in the businesses and the stock where it is, I see us very focused on the opportunities in the business and as I just described. So I'll give Dave -- over to Dave for DOCSIS 4.0.
David Watson:
Thanks, Mike. Hello, Ben. So one of the -- our game plans have always been to consistently invest in the network. I think our network is one of our core strengths. We have this ubiquitous footprint and we serve every segment with, I think, a great round of broadband tiers. So -- and we're able to do things like we just announced, the 20 million customers just had a speed upgrade. We've been doing this consistently. So the initiatives that we have are -- it's a great road map, starting with what we've talked about mid-split capability in DOCSIS and that rolls to DOCSIS 4.0. And also we're going to play offense to just adding more passing. So we're anticipating longer-term growth in broadband, real opportunities in every segment. And so, in terms of mid-splits, we're rolling it out right now, delivering multi-gig download speeds and upload speeds that are on a 200 to 300 megabits, which is up to 10 times faster than our current upload speed. So will be deployed to 20% of our footprint by the end of this year and will be -- by the end of 2025 we'll be -- it will be serving the vast majority of our footprint with mid-split. And then on the back of this to DOCSIS 4.0, will be in the market in the second half of 2023 with multi-gig symmetrical speeds, as Mike mentioned. And the vast majority of our footprint will begin the process in 2025. So we do all of this with the CapEx intensity of around 11%. And we're able to do this as we virtualize key parts of the network. It's part of the road map to be able to do this. So we'll have the most effective and efficient, I think, game plan in regards to the network. And we're also going to limit the amount of CPE change-outs that are required, whether its video set-top boxes, gateways, we're able to just focus on serving every segment effectively and efficiently. So -- and what we're seeing, it's early, but we really like the customer experience benefits as we do this. But it's a really effective very efficient road map. We're real pleased with our position to serve ubiquitously. I think -- by the way, one of the big reasons why our -- that we have a near record low churn, because our network is so solid.
Ben Swinburne:
Thanks, everyone.
Marci Ryvicker:
Thanks, Ben, Next question, please?
Operator:
Our next question comes from Doug Mitchelson from Credit Suisse. Please go ahead.
Doug Mitchelson:
Thanks, so much. One for Mike, one for Dave. Congrats Mike on the promotion. On the hurricane commentary for the 4Q net losses of broadband customers is there any sizing or context for how big the hurricane impact might be? And whether ex hurricane there would have been positive broadband net adds for 4Q, if I heard your comment correctly? And then for Dave, I just wanted to follow-up on DOCSIS 4.0 from Ben's question. I'm just curious how would you articulate the end state for DOCSIS 4.0-based network or node versus a fiber-based one? There's a lot of debate as to whether DOCSIS will be fully competitive on speed and latency particularly from a consumer perception basis? And is there any other benefits to an upgraded plan that we should consider relative to your operations today as you push forward these upgrades? Thank you both.
Mike Cavanagh:
Thanks Doug. I'll let Dave really chime in. It's his team that's doing amazing work to get the network back up in Southwest Florida those are our markets. They were -- like Brian said earlier, our plant was the one hit hardest. It will be in the tens of thousands, but we're still working on the numbers in terms of homes that -- residences that won't turn back on, but we'll tell you what the number is when we get through it during the course of this quarter. And you can look back at some hurricane experiences, it's typically tens and tens of thousands.
Dave Watson:
Hey, Doug. Let me -- so, piggyback on what Mike was saying in regards to the hurricane really remarkable. We have just amazing teammates that respond to these moments. It's just incredible. I think it's a testament to how we run the business. We run it very locally. And so our teammates live and work in these communities which we serve. And so, they were positioned to get to work almost immediately even when in some cases, they're personally dealing with situation. So we've started rebuilding and repairing right away. It's a pretty big area of impact for us in Florida. It's about -- in terms of just sizing, it seasonally, it's about half of our seasonal activity that was impacted by this hurricane. So, when you look at it, I think Mike mentioned in terms of the overall impact on subs with -- have that kind of impact that will be negative in terms of broadband. But when you look at the underlying business, I think we're around the same as where we were in Q3. The conditions are similar in that regard. So, in terms of fiber, in terms of DOCSIS that in state, I think we have all the benefits of DOCSIS the roadmap that we have. And in terms of the customer experience, in terms of multi-gig speeds that are symmetrical and the roadmap that we have I don't really see a difference. And by the way, we build a lot of fiber into our network today. And we were able with this architecture to feather in fiber to be able to serve MDUs directly where needed. And so we just have the flexibility within DOCSIS to pull fiber deeper as needed. And so, we actually provide a significant amount of fiber today already. But we really don't to -- it minimizes as I mentioned Doug earlier the need to change out a bunch of CapEx. But I really like the roadmap to get to multi-gig symmetrical over the long run. And to me that puts us right there and do it in a ubiquitous way where other network providers are having to pick and choose how they get to certain communities. We serve every community with our every tier of broadband that we have.
Marci Ryvicker:
Thanks Doug. Operator, next question please.
Operator:
Our next question comes from Craig Moffett from MoffettNathanson. Please go ahead.
Craig Moffett :
Yes. Hi. Let's talk about wireless if we could a bit. There have been reports that you've been pretty aggressively deploying strand-mounted small cells to offload traffic. I'm wondering if you could just talk a little bit about your experience thus far with traffic offload. It's still today mostly on Wi-Fi. But what you're thinking in terms of how much traffic can be offloaded? And is there the potential for something broader than just the CBRS strategy with getting some of your own mid-band spectrum to try to offload significantly more traffic? And just what do you think the margins of that business could ultimately look like?
Dave Watson :
Hey, Craig, Dave. So let me start with where we're at right now with mobile and I'll talk about spectrum. We really like our trajectory in mobile. Obviously, we had a record-setting net add quarter. And so we like our capital-light approach. We like our position what we're able to do competitively, how we surround broadband. With mobile we get to play offense. And we also get to package mobile with business services. Business services in small business is in the market now with mobile and having -- it's early, but having great success out of the gates with that. So when you combine By the Gig with new unlimited pricing that we have and then compare it against the telephone companies, we can help customers save up to 50% in some cases. So it's -- we're well positioned to compete with mobile today. But -- and as I said so we really like our position the capital light that we have. But we do view providing enhanced 5G connectivity service areas where we have a high concentration of traffic as a very good potential opportunity. So we've always been opportunistic. Today Wi-Fi is a part of how we look at managing our network. Most of the traffic goes over Wi-Fi today. So we look at the spectrum whether it's CBRS or 600 megahertz spectrum as a good opportunity. So there's nothing new really to talk about, but we're testing. And we've talked about that before. We're working closely with Charter on modeling out the potential in these high dense traffic areas and what the savings could be. But no new news at this point Craig in terms of specific modeling opportunities. But we do look at it as a potential opportunity down the road.
Marci Ryvicker:
Thanks, Craig. Operator, next question, please.
Operator:
Our next question comes from Brett Feldman from Goldman Sachs. Please go ahead.
Brett Feldman:
Yes. Thanks for taking the question. So you mentioned during your prepared remarks that for now you would expect that broadband ARPU growth would be the primary driver of overall broadband revenue growth. We've definitely gotten a little pushback from investors on that. They look at a more competitive market and households having lots of other pressures in their budgets in an inflationary environment. And so what gives you confidence that you can sustain a profile of ARPU growth? How do you think that's going to break down between rate increases or upselling or maybe something else? Thank you.
Dave Watson :
Well, good question. And part of it is our results. You look at our results consistently that we've had in a very competitive environment, we've been dealing with very intense competitive activity for a long time now. We've had fiber overbuild now over -- just over 40% new competitive entrants. And so we've been able to -- and part of the reason why, I think, we do perform well and we have a balanced approach in terms of share and ARPU is we serve every segment and we break it down by every segment. So we had healthy ARPU growth of 3.7% in Q3. And we look at the opportunities to focus on tier mix as an opportunity. So starting with HSD-only and then how we package. And we surround again we leverage mobile to do some of the lifting in terms of value and focusing on broadband ARPU there. We take a very balanced approach towards rates. We do have rate increases that we manage through. And we've had -- segmentation is part of our acquisition plan but it's also part of our retention plan. We have -- we model out retention opportunities by segment. And so we've been very disciplined, I think, in terms of all these things. And so it's an opportunity for us to drive both share and balance ARPU growth. We've been doing it over a very long time. And we anticipate competition to be very substantial. And -- but we also look at the road map that we have and being able to leverage mobile and other services. And so we like our position. We've always taken a balanced approach towards ARPU and share.
Brian Roberts:
And just one other point to add, you know, long-term or longer term, I continue to believe broadband is so critical. It's such an important dynamic part of our society and it's changing all the time, and people want the best. And the best is experience. It's speed, it's innovation, it's service and that's what we're really focused on and we've been that way. And I think it's why we have the number one position today and we want to retain that.
Brett Feldman:
Thank you.
Marci Ryvicker:
Thanks, Brett. Operator, next question please.
Operator:
Our next question comes from Michael Rollins from Citi. Please go ahead.
Michael Rollins:
Thanks and good morning. Just sticking in the Cable business. If you look at the pace of video revenue, would you expect the current pace of video cord cutting to continue at this level? And how much of the video losses that you're experiencing are simply a function of changing customer preferences for consumption relative to the elasticity from the pricing initiatives to offset the higher programming costs?
Dave Watson:
I'll start. This is Dave. The -- I anticipate the changing nature of video to continue. We've anticipated it. We've looked at this. We've been able to manage through it and the focus on multiple growth drivers for us in terms of broadband, business services, mobile events. But we also have looked at video as a broad platform opportunity. So, yes, we've had the fluid nature of video putting pressure on the more mature tiers of video service, but we've also offset a substantial part of that through Flex. We've invested in the ability to do smart TV thanks -- the joint venture with Charter is an opportunity. So we view video as an opportunity long-term as a platform. So we will continue to focus on that. And I think that will balance both things. But we've navigated through I think this before but I don't see it changing.
Marci Ryvicker:
Thanks, Mike. Operator, next question, please.
Operator:
Our next question comes from Jessica Reif Ehrlich from Bank of America Securities. Please go ahead.
Jessica Reif Ehrlich:
Questions. One on Cable and one on NBCU. On Cable you talked like I guess it was about nine years ago when you introduced or announced the Comcast Technology Center. Can you talk about the progress you've made in making Comcast a leading hub of innovation how your view of Comcast position I think you called it like unique cross-section of media and technology. How has that changed over time or evolved? And then on NBCU I can't believe you haven't gotten questions really. But what are the long-term aspirations for Peacock let's say over the next three to 4 five years what do you think it will look like? And can you talk about on Theme Parks the advanced bookings or visibility? Are international visitors coming back yet?
Jeff Shell:
Yes. We'll take it -- this is Jeff Jessica. I was hoping to get no questions so you broke my streak here. But we're going to do it in reverse order a little bit here. So in the Theme Park business record quarter in the third quarter first quarter ever profitability in Beijing. And despite the economic uncertainty that you see elsewhere in the economy we're seeing no effects of that right now in the Theme Parks even in terms of our performance our actual performance or our bookings going forward. Florida is really strong. Hollywood is really strong. Japan really ended the quarter pretty strong. So it kind of defies logic a little bit but part of it is based on the investments Brian outlined in his opening were really paying off. So the Theme Park business is really strong and we're seeing no weakness there. As far as Peacock our long-term aspirations on Peacock is for it to be -- to balance out our overall Media business. I think we've said all along that we -- our strategy in streaming is different than some of the premium SVOD players like Netflix and Disney+. We view it as a part of our business. We manage it as one. We make decisions on programming as one. We sell advertising across the business as one. And as viewership shifts to -- from linear to Peacock we want Peacock to get to a level and a scale that causes our business to be balanced as consumer sentiments and advertiser sentiments change. And very pleased with our performance in this quarter over 15 million and we're right on track for what we expected to do as we've built that business.
Brian Roberts:
Okay. Dave, why don't you start on innovation and I'll add at the end? I think it's a great question.
Dave Watson:
Yeah, it is Jessica. So this is -- this facility is a big part not the only part, but a big part of how we think about long-term growth and innovation. And so it really -- when you think about the teams over there it culturally has changed the company I think in terms of getting multiple groups multiple teams together to work on exciting projects that literally changes categories. And if you look at video what we -- the question before you go from the linear video delivery system to a broad-based platform on multiple devices. This innovation happened with teams over there being able to change broadband and to tie in WiFi and to be able to do it for residential and business services and being able to deliver leading gateway devices and the road map that I talked about from mid-split to DOCSIS 4.0 happened over there. In addition, the teams are changing the customer experience there as well and very focused on digital and what is possible to be able to help customers do everything over any device. And so, you look at where things are going the Internet of Things being able with devices and cameras being able to tie everything together. This is where these teams are focused on what's possible. So, it really has been game changing in terms of what we've been doing.
Brian Roberts:
I'll just quickly add that post the pandemic, it's pretty exciting to walk through the technology center and see people back at work and the energy and buzz. But I think of ourselves as a unique media and technology company and we're focused on this sector. We view the competition has changed. It includes the tech companies on the West Coast and we have been looking to add to that scale. And I think we made real progress in the last 12 months for things like our voice remote which for those who have it, whether you're using it for a streaming service or for a video bundle, were to now do other things and look up your account and many other aspects of how voice is deeply embedded in all of our products on Sky Glass globally. We now have between Sky, the new Charter arrangement previous deals with Cox and all of Canadian operators are virtually all a roadmap for innovation. And I think as we look forward to the company that's what's going to keep powering what Mike was talking about the virtuous cycle of investment and return. So, we're all mindful of the economy and the world that we live in, but we have a pretty unique company. And this is a big part of what I think will make it more unique in the future is to continue to try to innovate. So, glad you asked that question.
Marci Ryvicker:
Thanks Jessica. Operator, next question please.
Operator:
Our next question comes from Philip Cusick with JPMorgan.
Philip Cusick:
Hi guys. Thank you and Mike congratulations again. We've danced around it a little bit. But Brian I want to ask about your sort of vision of the video ecosystem because we see this linear acceleration to the downside. Peacock is growing, but Comcast and Charter and I think Cox customers get that for free now. And so maybe Brian talk about where the video ecosystem is growing and how the company shifts the way you make money there? And Jeff remind us what success is in Peacock paying subs and MAUs over time and how you sort of balance that Media business model overall? Is that fair?
Brian Roberts:
Very fair. I think let me just start and I'll let my colleagues join in. The way we're trying to manage the company and we said this several years ago, which was a shift was we saw a change coming and we tried to think like a customer and think like the consumer. And we've learned I -- at least think I've tried to learn from other successes with that mentality. And the consumers many consumers didn't want the big video package. And so what -- we can fight that or we can try to embrace it. And so our leadership in broadband was the first evidence of okay let's try to embrace it. Let's put Netflix on X1 going back several years. And more people I think in a Comcast market view Netflix via X1 than any other device. I think that's still relatively true, Dave you can comment on that. Our voice remote integrated all of Netflix's content and along came many others. Let's just jump to Apple most recently. I think we have the best integration in the world of Apple TV+ on our consumer devices. Over on the content side at NBCUniversal that create -- that change allowed us to create content for Netflix or Amazon or Apple many others. We own one-third of Hulu. So when we bought the company, all of our content was committed to Hulu in the streaming -- much of our content. As we've discussed that relationship's in -- changed and much of it is now back on Peacock. And Peacock has only been out there for a couple of years and super successful and a great quarter. And congratulations to all of NBCUniversal and the Peacock team for the results this quarter in my opinion. And we came up with a different model since we were starting at a different time and ad-centric low cost to the consumer. So again it's back thinking from the consumer's perspective, how do we fit in and how do we do so on a profitable long-term value-creating way. And so the results you're seeing this quarter, I mean if you look at last year, last year was our best year in EBITDA and our best year in EPS in the 60 years Comcast has been in business. And we're on pace to do better in this year than last year. So I think we have a good model, but it starts with thinking from the customer. And so the shift in video, we got to a place where we're actually somewhat indifferent. What the consumer prefers we want to be for the customer. And then if they're now taking our mobile product, they're getting an even better value. And if they're taking Peacock, they're getting an even continued relationship with NBC if they've changed how they're consuming. So I think we're in a very unique playing offense in a very changing world in a way that continues to yield great results for the company.
Jeff Shell:
Yeah. So let me jump in Brian, and Phil I’ll take your question on Peacock. So if you go to 30,000 feet and look at the NBCUniversal business, the business at our core is producing content. And if you look at this quarter alone most successful profitable quarter in the history of the movie business. We think our movie business is second to none right now. Our TV business has expanded dramatically. We sell as Brian said to others in addition to ourselves. Our news division second to none, and our sports division is doing really great. And so if you want to -- if you have a great content business the way you maximize your returns is having platforms where you can have the flexibility to put your content on your own platforms and move it around to give your content the best chance of success. And we've had that over the years. So when you look at Peacock what is the definition of success? It's really two things. One is taking that ecosystem that I just talked about and giving yourself an addition to your platform, which allows you more flexibility to maximize the return of your content both in terms of allowing it -- a show to have a better chance of being a hit or a movie to have a better return when you can move it around, and have the right platform for the right piece of content. So we want to get Peacock to a scale where we're fairly indifferent between content going on linear and content going on Peacock and having the best platform out there. And we think we're well on our way to that. The second is just the traditional way you look at any investment, which is that we're investing a lot of money in Peacock. And we view the fact that it's going to get to a level of profitability that will generate a return on that investment that will add value to shareholders. And this quarter makes us more confident that we're along that trajectory. So those are really the two measures.
Marci Ryvicker:
Thanks Phil. Operator, we have time for one last question.
Operator:
Our next question comes from John Hodulik from UBS. Please go ahead.
John Hodulik:
Hey, thank you. Maybe last one for Dave, back on the Cable side. The business market certainly emerged as one of the drivers of revenue growth in that segment. And it sounds like you guys are having some real success across small, medium and enterprise markets. I mean just any commentary on sort of penetration levels in those markets give us a sense of how much runway you have? And then commentary on sort of the profitability of that business segment versus say the rest of the Cable business? Thanks.
Dave Watson:
Hey, John, so look we – as Brian mentioned, one of the core growth drivers for us is business services. I'm really glad you asked about it because the team is doing an outstanding job. When you look at our performance in business services, we outperformed all competitors and peers. It really is a very interesting long-term consistent performance from our group. Bill Stemper and the team have really done a terrific job. And we're generating now approaching $10 billion in annual revenue and have a great opportunity to grow further. So it's high margins. And you look at the addressable marketplace, we're serving less than – we have less than 20% share of our addressable marketplace of $50 billion in our footprint. So you break it down SMB, we are – along with share and very focused on that but we're also very focused on the corollary to what we talked about early in residential is ARPU. And we focus both share and revenue and with WiFi, enhanced WiFi for small business customers, wireless backup, cameras security and now mobile. So we have a strong portfolio to go up against the telephone companies with and it's working. So very balanced approach towards growth. In mid-market and enterprise, it is a key long-term growth opportunity. And there it's more sophisticated applications like SD-WAN, enhanced security and UCaaS, the advanced unified messaging. So – and Masergy has just been a terrific addition, giving us international scale in being able to help us with certain applications. So no specifics beyond that but it really is a very important part of our business and they're doing a terrific job.
End of Q&A:
Marci Ryvicker:
Thanks John. And thank you everyone for joining us this morning.
Operator:
That concludes the question-and-answer session and today's conference call. A replay of the call will be available starting at 11:30 a.m. Eastern Time today on Comcast Investor Relations website. Thank you for participating. You may all disconnect.
Operator:
Good morning, ladies and gentlemen, and welcome to Comcast's Second Quarter 2022 Earnings Conference Call. At this time, all participants are in a listen-only mode. Please note that this conference call is being recorded. I would now like to turn the call over to Executive Vice President of Investor Relations, Ms. Marci Ryvicker. Please go ahead, Ms. Ryvicker.
Marci Ryvicker:
Thank you, operator, and welcome, everyone. Joining me on this morning's call are Brian Roberts, Mike Cavanagh, Dave Watson, Jeff Shell and Dana Strong. Brian and Mike will make formal remarks, while Dave, Jeff and Dana will also be available for Q&A. Let me now refer you to Slide 2, which contains our Safe Harbor disclaimer and remind you that this conference call may include forward-looking statements subject to certain risks and uncertainties. In addition, during this call, we will refer to certain non-GAAP financial measures. Please see our 8-K and trending schedules for the reconciliations of these non-GAAP financial measures to GAAP. With that, let me turn the call over to Brian Roberts for his comments. Brian?
Brian Roberts:
Thanks, Marci, and hello everyone. Our financial results were very strong across the board once again this quarter. We grew second quarter consolidated revenue by 5%, adjusted EBITDA by 10%, and adjusted EPS by 20%. We accomplished this while continuing to invest in our businesses and returned significant capital to shareholders. Specifically we bought back $3 billion worth of our stock in the quarter, bringing our total to $6 billion year-to-date. And we continue to have a healthy dividend and one of the strongest balance sheets in the industry. Our prudent financial management and long-term innovation-based strategy are paying off in Cable which posted 5% growth in EBITDA and 70 basis points of year-over-year margin expansion. In fact, our EBITDA margin reached a record high of nearly 45% this quarter. While we’ve added nearly 800,000 broadband subscribers in the past 12 months, more recently that pace has slowed and we posted flat broadband subscriber additions in the second quarter. I’d like to dig into what we are seeing in that area. Broadband additions of course are basically a function of churn and connect activity. While churn remains well below 2019, connect activity was also lower than what we generally see in the second quarter. We believe this is primarily the result of three factors. The first category is move activity. As we’ve discussed for some time now, there’s been a dramatic slowdown in moves across our footprint with the second quarter below 2019 by 12% and the lowest we’ve experienced since the pandemic began. Our win share of new customer acquisition opportunities remains high, but the slowdown in moves has resulted in fewer of these jump balls and this had had the largest impact on our gross connects. The second category is a reversal of some pandemic trends. During the pandemic, many customers, particularly at lower income levels sought to optimize home based solutions by adding broadband. This presented us with significant opportunity to take more share in residential broadband. In fact, in the first year of the pandemic, we added nearly 50% or 600,000 more customers than our prior annual average growth. At this stage in the pandemic, those opportunities have waned as consumer behavior has begun to return to pre-pandemic patterns. We’ve also seen some give back to a normalization of mobile substitution. In addition during the pandemic, seasonality patterns were very different than what we had seen historically and this really began to also normalize in this second quarter, causing more seasonal disconnects that did not occur at typical levels in the prior two years. The last bucket is increased competition. Fixed wireless is a new entrant in the marketplace and while there are likely to be significant long-term limitations, today’s excess capacity in wireless networks is creating what we believe to be a temporary opportunity targeted at value-oriented customers. We are not seeing fixed wireless have any discernible impact on our churn, but its early growth appears to be another contributor to our lower connect activity. In addition, we continue to compete against fiber in an increasing percentage of our footprint. Notwithstanding these industry and mostly macro-related factors, we remain extremely confident. We have spent decades investing and innovating to build a business that is well-positioned to succeed in the environment were seeing and we certainly expect a return to residential broadband subscriber additions. How do we plan to do that? Well we’re working hard to expand our footprint, taking advantage of growth in housing and businesses in our current markets, accelerating edge outs into new areas and we are playing offense when it comes to government subsidies.
DOCSIS 4.0,:
I’m also confident and frankly more excited in our ability to drive revenue and EBITDA growth even through our existing subscriber base alone. We’ve had a history of generating strong and steady ARPU growth as we continue to add tremendous value and improvement to the customer experience. Our margins are some of the highest in the industry which highlights the stability and operating leverage of our business, the diversification of our revenue streams, and the strength of our other important growth drivers in Cable. In particular, business services and wireless have been two substantial contributors to Cable’s financial strength and each still has lots of runway ahead. Business Services had another strong quarter of revenue growth and in just over a decade we’ve grown this to nearly $10 billion in high-margin annual revenue including the addition of almost $1 billion in the last 12 months alone. In Wireless, we added 317,000 customers this quarter and similarly have added over $700 million in incremental revenue in the past 12 months and we’ve barely scratched the surface of the opportunity here at only 8% penetration of our residential broadband customers. Wrapping up on Cable, we are in a unique environment with some headwinds, but move activity should return to some level of normalcy. Mobile substitution will eventually stabilize and we believe fixed wireless has inherent performance and capacity limitations that sharply limit the number of people on a network using a given amount of spectrum, which should provide a natural cap on their overall industry penetration. Moreover, we believe that our path to deliver multi-gigabit speeds together with the other features and functionality we offer will make our broadband experience superior to any of our competitors over the long-term. In the meantime we will maintain the discipline we’ve always had and I am confident that we will strike the right balance between subscriber acquisition, our long-term profitability, and we all believe we have a very bright future in this business. Moving to NBCUniversal, we had a very strong quarter with EBITDA growth of 20% year-over-year. Our Parks segment continued its momentum generating record EBITDA for the second quarter and this is without much contribution from Beijing which was closed for nearly two months. Domestic park attendance and per caps continue to be above pre-pandemic levels and we are moving full steam ahead in building Epic Universe. I cannot be more excited for how this park will bring new experiences to our visitors and additional runway for growth. NBCU Media remains a very healthy business. We just completed the highest-grossing upfront in our history, a testament to our content and a superb team, and the unique data and technology innovation we deliver through one platform. This year we secured more than $7 billion in commitments including $1 billion at Peacock, double what we did in the 2021, 2022 season along with strong pricing.
Phone,:
For Peacock, early access to premium universal films is a proven driver of subscriber acquisition and engagement. As we discussed during our last call, Peacock had a very strong first quarter, driven by a variety of extraordinary programming including the Super Bowl and Olympics.
Hulu:
At Sky we are operating well in an increasingly difficult macro environment reporting our highest ever second quarter EBITDA. We grew revenue and EBITDA in the UK, which is our largest European market and the primary driver of our future growth. Calling out a couple of highlights, we are particularly pleased with the consumer response to Glass which resulted in Sky being the third largest ultra-high definition television selling brand in the second quarter. And we also recorded our highest ever Premier League final day viewership, taking 30% audience share. In addition, we're seeing the benefit of our disciplined approach to sports rights in both Italy and Germany, where EBITDA also improved year-over-year. In reflecting on the last 24 months, which has been wrought with uncertainty, we have performed extremely well and continued to make progress against key initiatives. Our Cable business has achieved some of the highest margins in the industry while also delivering healthy top line growth. At NBCUniversal and Sky, they've shown resilience and continue to recover despite unique challenges from the pandemic. Together, we've generated nearly $30 billion in free cash flow. We're returning a record amount of capital to shareholders and our balance sheet is in a great place. We have also continued to invest in strategically important growth opportunities, including enhancing our world class broadband network, scaling Xfinity mobile, increasing our capabilities at Business Services, launching Peacock, completing Universal Beijing and starting construction at Epic, just to name a few. With substantial cash flow generation and a strong foundation for innovation, Comcast is in a wonderful position. Mike, over to you.
Michael Cavanagh:
Thanks Brian and good morning, everyone. I'll begin on Slide 4 with our second quarter consolidated 2022 financial results. Revenue increased 5.1% to $30 billion. Adjusted EBITDA increased to 10% to $9.8 billion. Adjusted EPS increased 20% to a $1.01 per share. And finally we generated $3.2 billion of free cash flow. Now let's turn to our business segment results starting with Cable Communications on Slide 5. Cable revenue increased 3.7% to $16.6 billion. EBITDA increased 5.3% to $7.4 billion. Cable EBITDA margins improved 70 basis points year-over-year reaching a record high margin of 44.9% and net cash flow grew 4.4% to $5.3 billion. Customer relationships are up 591,000 compared to last year and down 28,000 sequentially in the second quarter, reflecting lower levels of new customer connections given the current operating environment partially offset by low levels of churn, which remains well below 2019 levels. We are focused on delivering an excellent customer experience and monetizing our customer relationships over their lifetime and in in that regard, EBITDA per customer relationship grew by 3% in the quarter. Now let's discuss Cable financials in more detail. Cable revenue growth of 3.7% was driven by broadband business services, wireless and advertising revenue, partially offset by lower video and voice revenue. Broadband revenue increased 6.8% reflecting an increase of 3.6% in ARPU and growth in our residential customer base compared to last year. Net residential and business customers increased by 775,000 over the past 12 months with flat results in the second quarter. The trends that we saw through the second quarter have largely continued into the early parts of the third quarter with connects remaining soft while churn is still near all-time lows. This has resulted in a quarter-to-date loss of roughly 30,000 customers. July is typically the weakest month of the quarter and the vast majority of quarterly connect activity is weighted towards August and September, which is helped by back-to-school activity. While we're optimistic that we will have a healthy back-to-school season, short term visibility remains low and more importantly, beyond this temporary period, we are confident that our broadband speeds, reliability, coverage and control features continue to position us as the best-in-class product for our customers, allowing us to protect and grow our 32 million broadband customer base over time. Business Services, revenue increased 10% or approximately 6% excluding the acquisition of Masergy which closed at the beginning of last year's fourth quarter. This healthy organic growth was driven by increases in average rates per customer and in our customer base, which grew by 54,000 compared to last year with 10,000 additions in the second quarter. Moving to Wireless, revenue increased 30% mainly driven by service revenue, which was fueled by growth in customer lines. Overall, we added 1.2 million lines compared to last year, including 317,000 lines in the quarter, which was our highest net additions for any second quarter on record. Advertising revenue increased 10%, mainly fueled by political revenue as well as strong growth at both our advanced advertising business free will [ph] and at our streaming business Zumo, which was partially offset by decline in our local core advertising business. As a reminder, Zumo, which contributed about 20% of our advertising growth this quarter is now part of our Charter JV and beginning of the third quarter will no longer be reported in our Cable results. For Video revenue declined 2.4% driven by customer net losses totaling $1.8 million compared to last year, including $521,000 net losses in the quarter, partially offset by 7% ARPU growth due to residential rate increase at the beginning of this year. Last Voice revenue declined 12% primarily reflecting customer losses totaling $902,000 compared to last year, including $286,000 net losses in the quarter and reflects our shift in focus to bundling broadband with wireless. Turning to expenses, Cable Communications second quarter expenses increased 2.5%. Programming expenses decreased 1.6% reflecting the year-over-year decline in Video customers partially offset by higher contractual rates. Non-programming expenses increased 5.2% driven by growth in our Wireless business, expenses related to our recent acquisition of Masergy and an increase in bad debt as we returned to more normalized levels and compared to lower levels last year. These higher costs were partially offset by decline in customer service expenses, reflecting lower activity levels in the business, as well as improvement in customer experience initiatives. Wrapping up on Cable, we are very pleased with the 5.3% increase in EBITDA and record EBITDA margins. Even as we prioritize increasing investment in our network with CapEx intensity at nearly 11%, we generated a significant level of net cash flow, and we believe our ability to continue to generate strong and growing net cash flow out of the Cable business is sustainable. Now let's turn to Slide 6 for NBCUniversal. Starting with total NBCUniversal results, revenue increased 19% to $9.4 billion and EBITDA increased 19.5% to $1.9 billion. Media revenue increased 3.6% to $5.3 billion, driven by Peacock with revenue up $444 million, which is more than three and a half times higher compared to last year. Distribution revenue increased 8.4% reflecting growth at Peacock, driven by increases in paid subscribers compared to last year and growth at our networks as higher contractual rates were only partially offset by linear subscriber declines. Advertising revenue decreased 1.3% due to linear rating declines and a difficult comparison to last year when we had a higher number of sporting events and NHL, which we no longer have rights to, partially offset by a growing contribution from Peacock and higher pricing. Excluding the impact of sports timing and NHL advertising would have grown low single digits. Media EBITDA decreased 2.9% to $1.3 billion in the second quarter, including a $467 million EBITDA loss at Peacock. Excluding Peacock, Media EBITDA increased nearly 4% driven by a decrease in sports costs associated with a lower number of events compared to last year and the absence of the NHL. We continue to expect Peacock's EBITDA loss will be roughly $2.5 billion for the year; however, taking into consideration the timing of content launches, we expect losses to be higher in the second half, especially in the fourth quarter. Moving next to Studios, revenue increased 33% to $3 billion driven by higher theatrical and content licensing revenue. Theatrical revenue nearly tripled compared to last year's results, driven by an increase in a number of releases, as well as the success of these films, including the outstanding results of Jurassic World
Marci Ryvicker:
Thanks Mike. Operator, let's open the call for Q&A please.
Operator:
Thank you. [Operator Instructions] Our first question comes from Ben Swinburne from Morgan Stanley.
Benjamin Swinburne:
Thank you, good morning. Maybe this is a strategic question for Brian, and then I wanted to ask a follow up to Jeff. Brian, your balance sheet and cash flow generation is a real asset in markets that are tough and creates opportunity for the company. And obviously in the backdrop of broadband slowing and concerns around the future of streaming, and also some press reports about Comcast considering different strategic structures, just wondering if you could talk about the portfolio and how -- your level of confidence that you've got growth opportunities and the opportunity to create value. And if you're thinking about ways to deploy that balance sheet and capacity to change things or take advantage of opportunities in the market that may be there for you now that weren't there maybe over the last few years? And then Jeff, just on the Parks business, I guess with the GDP result this morning, we're officially in a recession, but it doesn't sound like that's the case at the Theme Park business. So can you talk a little bit about your visibility into the second half of the year and into next year, both in the U.S. and overseas and whether you have confidence you can continue to kind of deliver these record results at the Theme Park business despite what seems to be a weakening macro? Thank you, guys.
Brian Roberts:
Thanks Ben. I think what I was trying to say at the end of my remarks was cutting right at your point. I think we are in a fabulous place. We have kind of unprecedented cash flow and scale by our -- what we've got as one company. We're working really well together. We always think about, whether this is the competitive right set for the company and I feel it is. If you look at all the broad diversified growth drivers that came out here again in the second quarter, whether it's Wireless net adds at a record near record levels, or the Business Service growth back to high single digits, the new attendance records to your question about Theme Parks, domestically the last couple of years in broadband, you know, obviously we’ve talked I’m sure some more here about that, but having almost 3 million customers going from zero to 13 million paid subs in a of couple years at Peacock is a great achievement and the highest rated broadcast network. I think all parts of the company are really doing a great job in some interesting times. By the way, our treasury department went out while interest rates were low and we've basically repriced the whole balance sheet for something on the order of 18 years average maturity at record low rates. So I feel we are able to return capital to shareholders. I think that's been a real focus and I think we did it again this quarter. Our bar is therefore very high to -- as we look at things from that -- through that strategic lens of our cash flow and scale. So I think we feel really strong. I think we have so many diversified businesses that are -- each has its own game plan and we'll talk I’m sure a little bit about some of them today, but the biggest ones are really, well run. We've got some new leadership in a number of cases and I'm really pleased with the company that could post 10% EBITDA growth.
Jeffrey Shell:
Thanks, Brian. Ben, I'll just take the Parks one really quickly. So, obviously the Parks business historically has been subject to macro trends and there's no reason to think that that won't be the case in the future. When we look at our business we’re just not seeing it yet in our numbers and our performance. And if you kind of look at the -- we're putting up these numbers despite the fact that our international visitation domestically is about half of what it has historically been. So we expect that to increase over time back to where it should be. We have a lot of attractions. We continued building attractions during the pandemic. Brian talked about Epic in the opening. We have those attractions continuing. Internationally Japan has been steadily improving quarter-to-quarter-to-quarter, still not back to where it was pre-pandemic, but the trend line is really good. And Beijing, which was closed two of the three months of this quarter opened in the third month and is doing really well, much better than we expected despite COVID constraints still on capacity. So, and all that international performance is subject obviously to the strong dollar and that is a headwind for us. So I think we feel really good about the Parks and feel like there's a lot of growth ahead of us despite what could be macro challenges that we could or might face. We're just not seeing it yet.
Jeffrey Shell:
Thank you, Ben.
Marci Ryvicker:
Thanks, Ben. Operator, next question please?
Operator:
And our next question will come from Phil Cusick from JPMorgan. Please go ahead.
Philip Cusick:
Hi guys, thank you. I wonder if we can dig in to the level of your promotion and competition in the Cable business. We've anecdotally seen some pretty aggressive promotions. It's hard to tell whether those are sort of limited or widespread. Are you pushing harder on average than you were a year ago? And when you compete with wireless, since you expect to fixed wireless to have a cap on penetration, does it make sense to push back with that on price or do you sort of just let it come in and take those customers? How do you address that? Thank you.
David Watson:
Hey Phil, this is Dave. Let me go into both of that, the competitive landscape and the promotional intensity. So let me start with the drivers very quickly, because I think that sets it up. And Brian mentioned, since March of 2020, we've added the 3 million broadband customers to this point. And so, you look at, things like the move activity, June being the lowest level, you know, this all happened, mobile substitution, really driving that 3 million with the surge and in seasonality places like Florida, that in 2021, we actually gained customers, which we normally don't and this quarter we were negative in Florida. So you put all that together. We have to, I think put that in perspective and that determines, a lot of the competitive planning, but we've always approached competition with a tremendous sense of urgency. We have local competition. We have large national scaled competition and most certainly fixed wireless is the newest one. And you go through a launch phase that typically adds pressure and we are seeing that on the front end. As Brian said, it's impacting the Connects. We do not see it in churn. So our approach is to segment the marketplace, go after each segment, provide great value, really lean into the network benefits that we have and compete fiercely for each segment. We've always done that and we'll continue to do that. Mobile is an area where we really can continue to be aggressive. We have been doing that. I think the were very strong in the second quarter in terms of mobile. I think there's more that we can do as we integrate mobile into every single sales channel. So look for us to continue to be aggressive in regards to how we package each segment and leverage mobile. What we won't do is chase pricing down to the bottom. So we're going to have a good balanced approach towards competing fiercely for each segment, but we have a great network. We have great innovation. We have the best WiFi gateway device that's out there. We're going to leverage our strengths in every part of what we do. And so, with all of those things, you manage the promotional intensity for the long run, but we continue to evolve our competitive playbook all the time. But you won't see us, go down and chase discounting. Mobile is a great addition, adding value and look for us to continue to do that. And I think, you know, one of the unusual moments part of this is with the mobile surge with wireless only coming back, look for us to continue to leverage the best broadband network with the best mobile. And by the way, for those that are paying attention to the Ookla stuff, we have the data from Ookla in terms of mobile service and Xfinity mobile is the fastest overall mobile service provider, so look for us to leverage that. We'll combine the best network with best mobile service and we'll continue to do that, but there won't be a dramatic shift in promotional intensity.
Philip Cusick:
Thanks, Dave.
Marci Ryvicker:
Thanks, Phil. Operator, next question please?
Operator:
And our next question will come from Craig Moffett with MoffettNathanson. Please go ahead.
Craig Moffett:
Yes, hi. I wonder if you could let's stay with the topic of broadband for a minute, if you could dive into the patterns that you're seeing geographically, you talked about fixed wireless, the companies that are selling it primarily T-Mobile and Verizon are skewing rural. Where are you seeing the competition from fixed wireless most strongly and where are you seeing the competition from fiber more strongly and what does that fiber competition look like?
Brian Roberts:
Well, actually let me start with fiber Craig. And, there we've been at it for a long period of time. You know, we've gone from zero to over 15-year period from 0% to 40% overbuild. And so that is we have good visibility to where fiber is and that's all over the place, at this point between multiple fiber providers. And important to note whether it's fiber or any other form of competition, we’re growing in every single geographic area. With fixed wireless, you're right in that, there appears to be two things. One, they are adding some small business, new, maybe even expanding the marketplace a bit with small business, watching that closely. They're a little bit more rural which we have been watching, but it's kind of across the board. When you have again, this launch phase of somebody doing it at scale like this, you see it a little bit all over. But again, the difference here is our churn versus fiber back in the day where we saw churn go up. We’re not seeing that here. We are seeing a little bit of pressure on connects, and it's kind of all over, which points towards more of the main drivers being what I mentioned earlier. It's the move activity plus the mobile search. So that is really the key thing, but we watch it. One of our great strengths is local competition. We stay on it in a very granular basis. We watch this very closely. So your point is a good one.
Marci Ryvicker:
Thanks, Craig. Operator, next question please?
Operator:
Our next question comes from Doug Mitchelson from Credit Suisse. Please go ahead.
Douglas Mitchelson:
Thank you so much. I'm just curious if anyone on the team has any other thoughts on what they're seeing in terms of macro trends, whether it's advertising or days outstanding or bad debt or sort of across all the businesses. But also, Dave for you, as we look forward in Cable, if you're going through a sustained period of slower broadband growth due to the factors you've outlined, that potentially means a little bit slower revenue growth. Are you -- as you budget this business on a go-forward basis, are you budgeted to hit a particular margin goal, so investment OpEx levels would come down as revenue comes down or how do you think about managing the business on a go-forward basis if there is a little bit of a revenue slowdown given the slower broadband growth? Thank you.
Michael Cavanagh:
So Mike, it’s Doug. I'll jump in. I think across the board we're generally -- we're not seeing slowdown. Dave can comment or add on payments on the consumer side and I'll let Jeff comment on advertising, but versus some of the commentary you've seen, I think we're able to deal with some of the macro stuff impact on consumer and impact on cost in our expense base. Brian already mentioned the interest rate side of it, and 85% fixed at the grade levels we -- he mentioned. And then on our expense base, very small part of it is energy related through fuel rolling trucks. Others -- other areas, labor and the like, we have pressures like all others. But I think we know how to manage our way through these kind of challenges. So I wouldn't call out as we look to the second half of the year that macro is a particularly big issue. I'll let Jeff jump in.
Jeffrey Shell:
Yes. So I just -- thanks, Mike. I would just add, Doug, that in the advertising market, the advertising market is choppy. I mean, I think we said that last time. It continues to be choppy, down year-on-year in the scatter market. It's really segment by segment-based though some segments are doing better. Some segments are doing worse. And we just finished the upfront, as Brian said in his opening and the upfront was way better than we expected. So definitely some, as I said choppiness, but nothing really that dramatic.
Michael Cavanagh:
And I'll just jump in one more time, and Dave can follow up. But I mean, when we -- across all the businesses, budget exercise and the like, I mean, our job and the way we think about it is to really think about optimizing for the long-term. So last thing you're going to see us doing is -- and it goes back to the strength of balance sheet, strength of cash flow, we won't be cutting muscle. We're very focused on in tougher times trimming some fat, but it will be very, very long-term minded in how we think about investment priorities, which are substantial to drive future growth and so fortunately, we're in a position where we don't have to sacrifice that. That doesn't mean there won't be tactical adjustments and belt tightening, but I'll throw it over to Dave.
David Watson:
Thanks, Mike. Hey, Doug. So on looking forward, almost certainly where we're at right now, I think, points towards the game plan. We had -- in broadband alone, we had really healthy ARPU growth, 3.6%, half being rate-driven, the other half just how we manage tier mix. So I think there's – if you look at the overall strength of the total relationships, 32 million broadband relationships that we have and the ability to manage through that and focusing on the strengths of the network, the strengths of the product, we'll continue to do that. We have a lot of levers that we'll focus on. And again, we talked about promotional intensity, but we're going to put customers in the right segment. We always segment the marketplace. We'll continue to do that. And so you also look at multiple growth areas that we have in Cable where Business Services, Brian talked about that, is a growth opportunity. Mobile is a growth opportunity. The platform even for Video, I feel, is a growth opportunity. So we will consistently manage and be competitive with the broadband relationships. But I think we'll continue to focus on our network and the product advantages that we have and that will help us focus on being able to the pricing approach that we have in the marketplace.
Douglas Mitchelson:
Thank you.
Marci Ryvicker:
Thanks, Doug. Operator next question please?
Operator:
Our next question comes from Jessica Reif Ehrlich from BofA Securities. Please go ahead.
Jessica Reif Ehrlich:
Thank you. I just wanted to drill down, if possible, on advertising. Jeff, I'm not sure what choppy means. Could you give us any color on kind of magnitude up or down in scatter, outlook for political? And then on Cable, if anyone can comment what's going on in advertising there? But more importantly, Peacock came out of the gate with a differentiated strategy on AVOD, and now you're seeing a slew of other companies following. Obviously, inventory will go up, but is that positive or negative? Meaning will more advertisers come in? And if they do, are you taking share from digital or is it a share shift from linear? Just any color you can give us on AVOD would be great.
Jeffrey Shell:
Yes. Hi, Jessica, thanks. So what I mean by choppy is that there is -- it's not a broad decline or increase. So if you look at our business, first of all in the quarter, as Mike said in the opening, if you take out the NHL playouts from last year, we were actually up in the quarter, which I think is better than some of the other companies that have reported so far. So up year-on-year is a pretty good thing. And if you look at kind of what we're seeing in the scatter market, what we saw in the upfront, you have things like auto, which is down, but that's related to the fact that -- saw in GM's earnings yesterday, you just don't have a lot of cars on lots, therefore, they're not advertising. So that's why their advertising is down there. And then pharma and the upfront was up significantly as you have a backlog of drugs that weren't approved in the last couple of years by the FDA are expected to be approved. So what I mean by choppy is just segment by segment different things are going on, both up and down and there's no kind of macro overall ups and downs. On Peacock, look, we had the benefit of studying the market before we came in and we think we picked the right business strategy, which is kind of an extension of our existing business, not a new business based on dual revenue stream of subscription and advertising. And I think everybody kind of moving in that direction is the validation of that business model. And as far as advertising in general, our business, linear and Peacock, we're one of the largest advertisers out there, over $10 billion of advertising. So people coming in at the levels that are coming in, we don't expect it to have any material impact on what we sell and how we do it. If anything, our scale gives us an increasing advantage. And then you mentioned political in the next one we do, we don't want to count our chickens before they hatch, but we expect a pretty strong political, kind of season coming up. And I think our company, speaking now broadly, the entire company, not just our linear businesses, but our local TV stations and Dave's business and Cable, we're kind of uniquely positioned and now with Peacock to take advantage of whatever a candidate wants to advertise and where. So we expect some pretty strong results from Peacock in the coming fall in addition to the advertising across our whole company. Dave, if you want to add anything?
David Watson:
No, I totally agree with that.
Jessica Reif Ehrlich:
Thank you.
Marci Ryvicker:
Thanks, Jessica. Operator next question please?
Operator:
Our next question comes from Brett Feldman from Goldman Sachs. Please go ahead.
Brett Feldman:
Thanks. I'm going to follow up on one of the questions that was asked earlier. You always kind of get these questions around capital allocation and M&A and it seems like those discussions always seem to focus on what you may or may not want to do in the media space. But you still generate the large majority of your earnings and cash flow out of your Cable Communications segment, and a harder backdrop may make asset values in that sector come down. We've already seen that. What is your appetite for maybe increasing your discretionary capital into telecom? Meaning would you be interested in buying more cable assets if they were available or fiber assets if they were available or things that would support your mobile business from an infrastructure standpoint? I just feel like it's been a while since we've taken your temperature on whether that could be something you'd be interested in doing opportunistically. And then just a question on the Parks. Obviously, the strength in per caps was an important part of what contributed to the outstanding financial performance in the quarter. But beginning of 2Q and the end of 2Q, I think, were a very different economic environments. I'm just curious whether you've seen any notable shifts in spending patterns at the parks in the more recent weeks? Thanks.
Brian Roberts:
Yes. Mike, you may want to jump in on this or Dave. This is Brian. The -- absolutely like the communications business that we're in, that’s certainly my roots in life. And the most recent acquisition we made, we call these kind of tuck-in acquisitions, would be Masergy. And that's in the Business Services Group, and it's off to a really good start and allows us, just like you said, more capabilities. I think that's probably more what our focus is, how do we look for new revenue sources and new growth avenues and do people who've either started a company or built a company have something that we can then scale faster and that's been a good pattern. So Dave's team looks at that all the time, Mike and the business development team. So you guys want to add to that? I think it's pretty...
Michael Cavanagh:
Nothing. It's all in balance, but I think as Brian said, the bar is always high. But I think we look at smaller stuff and like Masergy and even smaller, and there's a steady diet of trying to add capability, innovation and scale it up across the whole footprint of Cable. And a lot of it is inclusive of, remember, the road map for tech, video aggregation, broadband and the like is shared with Sky. And so when we look at that question, we're really looking across both of those businesses together.
David Watson:
I think two things. One, just following on Masergy, it is a great example. It's an opportunity to grow. It's one of our most important areas, mid-market and enterprise just an example of making the right kind of bet on that and it's off to a really good start. The teams are working really well together. Masergy, our business services teams, and doing exactly what we'd hoped for in the early days of integration. Second point is APCO in a joint venture with Charter, another great example of an opportunity to grow. And having a scaled platform like that, investing in that future, I think, is the right kind of bet to make. We'll continue to look for those opportunities.
Jeffrey Shell:
Yes. But just following up on the last thing you said, the per cap. So I think one of the surprises coming out of the pandemic for us has been the strength of per cap spending. Normally, people who come in from international spend more on Harry Potter wands and so forth than people domestically. And we've seen domestic per cap speed just tremendous coming out of the pandemic. And we've seen no weakness in that coming out of the quarter into the next quarter.
Marci Ryvicker:
Thanks, Brett. Operator next question please?
Operator:
Our next question comes from Jonathan Chaplin from New Street. Please go ahead.
Jonathan Chaplin:
Thanks for taking the questions. So you've been willing to run leverage higher than 2.4 times in the past. It feels like at this point the market isn't giving you full credit for the strength that you see longer term in the Cable business and in this combination of assets and I'm wondering if now is a great time to sort of take advantage of that. Was the reason for not pushing leverage higher and buying back more of your stock just be the macro environment? Is that what's sort of holding you back on leverage is macro uncertainty?
Michael Cavanagh:
More or less, yes, Jonathan. It's Mike. So I mean, I think we think about the long-term cycles that are around our businesses and the economy. And I mean, it's been our view that having a strong balance sheet defined by the leverage or the ratings we've chosen to seek is the right way to run the balance sheet. And I think Brian talked about and others have observed that together with the ability to invest heavily in our businesses, maintain a strong balance sheet, return lots of capital to shareholders and keep driving future growth by investing back in the businesses is a formula that in times like these with uncertain markets, I think there's a lot of companies out there that wish they had those characteristics. So it's not lost on us. But nonetheless, we've been active in capital return, $6 billion of buybacks in the year-to-date, 14th year in a row of raising the dividend. That's on the back of really strong financials in the first half of the year. And I think, hopefully, the takeaway from this call is, our feeling comes through that we feel very good about the EBITDA strength coming into the second half of the year. So -- but that's how we think about it. I wouldn't be reacting to change our leverage and balance sheet design because it's really designed to take us through many different kinds of cycles.
Marci Ryvicker:
Thanks, Jonathan. Operator we’ll take our last question please.
Operator:
And that last question will come from John Hodulik from UBS. Please go ahead.
John Hodulik:
Great, thank you. Just following up on some of the commentary on high-speed data competition, maybe for Dave. Can you give us a sense of what the fiber overlap is these days and maybe how that's changed over the last 12 months? And then on the ARPU, I thought there was some good commentary about rate and tier mix. Are you seeing any -- I mean, I know, Dave, you said you wouldn't chase rate to reaccelerate growth on the sub side, but do you still think you have the same pricing power that you've had, given the changes in competition? That's A. And then B, on the tier mix, have you seen any -- especially given the pressure that the consumer is seeing, have you seen any change in trends in terms of up-tiering and potential signs that consumers may look to save money on broadband and down tier? Thanks.
David Watson:
Yes. Hey so, Dave here John. On the overall approach towards the marketplace and pricing, really we've always segmented the marketplace. So we've done that over a long period of time, so there's not a dramatic shift in the current environment. There certainly is with mobile substitution, and I think that skews more lower end, and so, but we've always participated and had great programs like Internet Essentials, and so we don't see a real shift. We've always gone in and out in terms of our approaches towards offers and have different competitive answers. And when you look at the fiber, we've gone -- we're at 40%. That's where we are at right now. It's been the steady build they surged early on. We're quite used to it and compete very aggressively against all of the fiber group and don't really see a change. You look at the telco results, not -- it speaks for themselves. So we're -- that competitive area, we've had a consistent approach and won't change our aggressiveness, which has always been segment-based, best network, best products and let that be the main driver of our competitive playbook.
Marci Ryvicker:
Thanks, John. That will end our call and thank you everyone for joining us.
Brian Roberts:
Thanks, everybody.
Operator:
We have no further questions at this time. There will be a replay available of today's call starting at 11:30 a.m. Eastern Time. It will run through Thursday, August 4, at 11 a.m. Eastern Time. The dial-in number is (719) 457-0820, and the conference ID number is 1292809. A recording of the conference call will also be available on the company's website beginning at 11:30 a.m. Eastern Time today. That concludes today's teleconference. Thank you for your participation. You may now disconnect.
Operator:
Good morning, ladies and gentlemen, and welcome to Comcast's First Quarter 2022 Earnings Conference Call. [Operator Instructions]. Please note that this conference call is being recorded. I will now turn the call over to Executive Vice President, Investor Relations, Ms. Marci Ryvicker. Please go ahead, Ms. Ryvicker.
Marci Ryvicker:
Thank you, operator, and welcome, everyone. Joining me on this morning's call are Brian Roberts, Mike Cavanagh, Dave Watson, Jeff Shell and Dana Strong. Brian and Mike will make formal remarks, while Dave, Jeff and Dana will also be available for Q&A. Let me now refer you to Slide 2, which contains our safe harbor disclaimer and remind you that this conference call may include forward-looking statements subject to certain risks and uncertainties. In addition, during this call, we will refer to certain non-GAAP financial measures. Please see our 8-K and trending schedules for the reconciliations of these non-GAAP financial measures to GAAP. With that, let me turn the call over to Brian Roberts for his comments. Brian?
Brian Roberts:
Thanks, Marci, and good morning, everyone. 2022 is off to a great start. Each of our businesses posted healthy growth in adjusted EBITDA, contributing to a double-digit increase in adjusted EPS as well as significant free cash flow generation in the quarter. And we achieved all of this while continuing to invest in our businesses for the long term, while also increasing our return of capital to shareholders. Our company has been at the forefront of innovation in connectivity and also in content. We have built a leading global technology platform, which today delivers 5 billion entertainment streams a week and 40 million voice commands a day across Comcast, Sky and our current syndication partners. Yesterday's announcement highlights the value of what we've created. As you probably are aware, we formed a joint venture with Charter to offer our award-winning, voice-controlled streaming platform across the United States, starting with Flex and XClass TV, and to further develop this technology. Not only will we bring these products to millions of more customers, but we'll open the door to brand-new revenue opportunities. And when you combine Charter's footprint with our current syndication partners in both the U.S. and Canada, our retail distribution through Walmart and Sky, which essentially runs off the same technology, we now have a truly global platform. This joint venture is a win-win. Consumers will get our proven world-class user and search experiences, simple content navigation and more choice in the streaming marketplace. App developers, retailers and hardware manufacturers will have access to 1 platform and 1 set of standards to quickly deploy their offerings across the U.S. And we'll be able to share in the investment and innovate alongside a partner we know well. Comcast and Charter have a track record of coming together to bring new products and technologies to consumers. Most notably, our mobile operating partnership from 2018 enabled both companies to bring greater value and a better experience that people love. The result is a more competitive wireless marketplace, and the service that we provide has been rated #1 in customer satisfaction against all other mobile providers. Peacock also benefits from this joint venture as it will be deeply integrated into the platform the way it is on X1 and Flex today, which will help expand Peacock's customer base more quickly and drive higher engagement resulting in greater monetization for NBCUniversal. And we are doing all of this in the context of the investments we have already made in our technology and within the guidelines we've provided on our last earnings call with respect to our plans for programming investment. So let's come back to our achievements in the first quarter. Starting with broadband, we measured our success based on customer and financial metrics. And while we continue to compete aggressively in the current environment, we are striking what I believe to be the right balance between customer acquisition and long-term profitable growth. You can see with our first quarter results, where we added 194,000 customer relationships and 262,000 broadband subscribers, while on the financial side, Cable generated 5% revenue and 6.5% adjusted EBITDA growth, with 44% adjusted EBITDA margins. Our distinct competitive advantage stems from our network, which has a level of flexibility that enables fast innovation and will be further enhanced through virtualization, an important stepping stone in our ultimate evolution to DOCSIS 4.0. Our path to ubiquitous, multi-gig, symmetrical speed is well underway. And in the next several years, when you collectively include Charter and Cox, the cable industry will be positioned to offer multi-gig, symmetrical speeds to over 100 million homes throughout the United States over essentially the same DOCSIS 4.0 infrastructure. None of our competitors can say the same thing. For years, we focused on not only having a modern high-capacity network, but importantly, we've also focused on providing our customers with cutting-edge technology in their homes to ensure that they have the best experience, which is a combination of fast speeds, whole home coverage, cybersecurity and control, together with fantastic streaming capabilities. During the quarter, we performed a number of successful tests on 10G equipment, and we launched our newest and most powerful xFi gateway, which increases bandwidth in the home by 3x and is the only modem that can support multi-gig symmetrical speeds to date. We're also enhancing the value of Xfinity broadband by bundling with mobile, offering our customers the convenience of one relationship for all their connectivity at a tremendous value. This contributed to even further improvement in broadband retention and our best quarter ever for Xfinity Mobile in terms of line net additions. We have a great wireless business, an MVNO partner in Verizon and have opportunities to further improve our economics at Xfinity Mobile longer term. For example, our testing of deploying spectrum to potentially offload wireless traffic is progressing nicely. During the quarter, we turned up our first 5G radios, and we'll be launching an employee field test in June. Stepping back, the underlying theme in all of this and the core of our strategy is that we put the customer first, which drives our strong financial results. The investments we have made and continue to make are expressly meant to enhance the experience of every person that is connected to our products and services. To that end, we just had the highest level of customer satisfaction we have ever seen for our first quarter. And we maintained our positive trend in reducing both agent handle interactions and truck rolls, which declined 19% and 17%, respectively. So let's switch to NBC Universal. We had a lot of exciting things happened during the first quarter. For the first time in our history, we aired both the Super Bowl and the Olympics in the same week, affirming our expertise in production. During that period, I went to our facility in Stanford, Connecticut. I have to say, I was so impressed by the hard work and the entire team working 24/7 around the clock, working with Beijing, while being in Connecticut, providing a seamless broadcast for the Olympics. We sent some of our equipment to China when we thought our broadcast operations would be there. And on the fly, we had to figure out new ways to air this special event and not have a consumer know that was happening. Amazing how well the team managed the complexity, delivered an unbelievably high-quality product to hundreds of millions of viewers. And I think this will help innovate sports productions for years to come. We learned a lot about streaming from the last Olympics. And so when it came to Beijing, we provided a much improved experience on Peacock, which shared every single event for the first time, driving significant engagement. Really was an exceptional quarter overall for Peacock, with other big sporting events and content launches, including the Super Bowl, the debut of Bel Air, our most successful original to date, and the day and date release of Marry Me. Importantly, retention on our service after airing all of this special content in such a concentrated period of time was well above our expectation. We added 4 million paid subscribers to end the first quarter with over 13 million paid subscribers and 28 million monthly active accounts in the U.S. And we've seen a 25% increase in hours of engagement year-over-year. Given the natural ebbs and flows of our content slate, we do not anticipate seeing this type of growth every quarter. We just expanded our total paid subscribers by over 40%. So we expect more modest subscriber gains until we get to the back half of this year. Our fourth quarter should be fantastic for sporting events such as Sunday Night Football, Premier League and the World Cup; a pay one availability of top universal titles like Minions, Rise Crew and Jurassic World Dominion; original series such as Vampire Academy; and for the first time, starting this fall, Peacock will be the exclusive home of the next-day NBC broadcast. Our streaming strategy is differentiated, unique, because Peacock is a natural extension of our existing video businesses with 2 revenue streams and full integration across every aspect, whether it's programming, cross-promotion or advertising. Peacock builds audiences, extends our reach and creates new consumer experiences within our ecosystem, which should enable video to be a major long-term growth driver for NBCUniversal. Finally, the business we haven't talked enough about is Theme Parks, where the recovery continues to be fantastic. I'm particularly excited about the new attractions that we opened during the pandemic, that many of our guests are now able to experience for the first time, like Super Nintendo World in Japan; the amazing VelociCoaster in Orlando; Pets in Hollywood; and of course, Universal Beijing. Our investments are significantly expanding the potential of our Theme Parks business, which will remain an important and exciting growth engine for years to come. So Comcast is truly in a unique position of growing EBITDA, generating a robust level of free cash flow while making important organic investments in long-term growth initiatives and also increasing our return of capital to shareholders, which totaled $4.2 billion this quarter through a combination of $3 billion in buybacks and $1.2 billion in dividends, the largest return of capital for any quarter in our history. So off to a great start in the first quarter, and I'd like to now hand it over to Mike.
Michael Cavanagh:
Thanks, Brian, and good morning, everyone. I'll begin on Slide 4 with our first quarter consolidated 2022 financial results. Revenue increased 14% to $31 billion; adjusted EBITDA increased 9% to $9.2 billion; adjusted EPS increased 13% to $0.86 per share; and finally, we generated $4.8 billion of free cash flow. Now let's turn to our business segment results, starting with Cable Communications on Slide 5. Cable revenue increased 4.7% to $16.5 billion, adjusted EBITDA increased 6.5% to $7.3 billion and net cash flow grew 8.3% to $5.6 billion. We grew customer relationships by 913,000 over the past 12 months with 194,000 net additions in the first quarter. Overall, customer growth was driven by broadband, where we added 1.1 million net new residential and business customers over the past 12 months and 262,000 in the first quarter. This quarter's results reflect continued low move-related activity compared to historical levels as well as an uptick in the level of competitive activity resulting in lower connect volumes. At the same time, we continue to experience very high levels of customer retention, with this quarter's results yielding the lowest churn rate for any quarter on record. In fact, we had fewer customers disconnect this quarter than the first quarter of 2019 despite a customer base that is almost 17% larger. Throughout the pandemic, we have offered a variety of programs to help our customers stay connected. Some of our customers that participated received our services for free and therefore, were not included in our subscriber totals. At year-end, we ended these COVID-related programs, triggering a benefit in the first quarter. We estimate this change accounted for about 1/3 of our first quarter net additions with such benefit contained to the first quarter. Moving to the financials. Cable's revenue growth of 4.7% was driven by broadband, business services, wireless and advertising revenue, partially offset by lower video and voice revenue. Broadband revenue increased 8%, driven by strong customer additions over the past 12 months and nearly 4% growth in average revenue per customer in the quarter. Business Services revenue increased 10.6% or approximately 6%, excluding the acquisition of Masergy, which closed at the beginning of last year's fourth quarter. This healthy organic growth was driven by increases in both average rates per customer and in our customer base, which grew by 61,000 over the past 12 months with 9,000 additions in the first quarter. Moving to wireless. Revenue increased 32%, mainly driven by service revenue, which was fueled by growth in customer lines. Overall, we added 1.2 million lines over the past 12 months, including 318,000 lines in the quarter, which, for the fifth consecutive quarter, was our best result since launching this business in 2017. Advertising revenue increased 8.6%, reflecting higher political and double-digit growth in Zumo and advanced advertising. For video, revenue declined 1.5%, driven by customer net losses totaling $1.7 million over the past 12 months, including $512,000 in the quarter, partially offset by higher average revenue per customer due to a residential rate increase at the beginning of this year. Last, voice revenue declined 9.8%, primarily reflecting customer losses totaling 725,000 over the past 12 months, including 282,000 net losses in the quarter and reflects our shift to more converged broadband mobile offers. Turning to expenses. Cable Communications' first quarter expenses increased 3.3%. Programming expenses decreased 1.1%, reflecting a decline in video customers, partially offset by higher rates. Nonprogramming expenses increased 6.3%, reflecting investments in our growth businesses, including broadband, wireless and business services; expenses related to our recent acquisition of Masergy; as well as an increase in other expenses, primarily due to bad debt returning to more normalized levels. These higher costs were partially offset by a decline in customer service expenses, reflecting lower activity levels in the business as well as improvement in customer experience initiatives. Cable Communications' EBITDA increased 6.5% to $7.3 billion for the quarter and Cable EBITDA margin reached 44%, reflecting 80 basis points of year-over-year improvement. We believe we are striking the right balance by continuing to invest in our growth businesses, which are driving the top line and proving to be a great return for us, while at the same time, continuing to increase our operating efficiency and remove unnecessary costs. Now let's turn to Slide 6 for NBCUniversal. Starting with total NBCUniversal results, revenue increased 47% to $10.3 billion and EBITDA increased 7.4% to $1.6 billion. Media revenue increased 36% to $6.9 billion, including Peacock revenue, which grew more than 5x year-over-year to $472 million in the quarter. As Brian noted earlier, we aired both the Olympics and Super Bowl, which together contributed an incremental $1.5 billion to Media revenue. Excluding these events, Media revenue increased 6.9% driven by both higher distribution and advertising revenue. Distribution revenue, excluding the contribution from the Olympics, increased 8.5%, reflecting growth at Peacock driven by increases in paid subscribers as well as our networks, reflecting higher contractual rates, partially offset by linear subscriber declines. Advertising revenue, excluding contributions from the Olympics and Super Bowl, increased 4%, reflecting higher pricing and a growing contribution from Peacock, which was partially offset by linear ratings declines. Media EBITDA decreased 21% to $1.2 billion in the first quarter, including a $456 million EBITDA loss at Peacock. Excluding Peacock, Media EBITDA decreased 7.7%, reflecting higher programming and production costs associated with our broadcast of the Beijing Olympics and Super Bowl as well as higher costs driven by the return of our full primetime schedule compared to last year when our schedule was impacted by COVID-19. We continue to expect Peacock's EBITDA loss will be roughly $2.5 billion for the year. However, taking into consideration the timing of content launches, consistent with what Brian mentioned, we would expect losses to be higher in the second half of the year. Moving next to Studios. Revenues increased 15% to $2.8 billion, driven by higher content licensing and theatrical revenue, but EBITDA declined 51% to $245 million. The decline in EBITDA primarily reflects a difficult comparison to last year's first quarter, which benefited from a licensing deal with Peacock, including exclusive streaming rights for The Office with an offsetting adjustment reflected in NBCUniversal's eliminations. The remainder of the EBITDA decline reflects higher marketing costs ahead of numerous film releases planned for the second quarter, including Jurassic World Dominion, Ambulance and Bad Guys. Last, at Theme Parks, revenue increased by $941 million to $1.6 billion, and we generated EBITDA of $451 million, reflecting improved results at each of our parks compared to last year when Orlando and Japan were operating at limited capacity and Hollywood was closed due to COVID-19. We continue to see exceptional demand at our domestic parks, attendance was back to prepandemic levels, and we had strong growth in per caps with Orlando generating its highest EBITDA on record for a first quarter. COVID impacts in the quarter were more pronounced internationally. Universal Studios Japan's results were impacted by capacity restrictions, which were in place for most of the first quarter. These restrictions were lifted at the end of March. And over the last month, we have seen a very strong rebound with attendance currently above pre-pandemic levels. At Universal Beijing, which opened in September of last year, demand from our guests was high, but overall attendance was impacted by COVID and related travel restrictions. Despite that, Beijing only contributed a slight EBITDA loss in the quarter. Now let's turn to Slide 7 for Sky, which I will speak to on a constant currency basis. For the first quarter, Sky revenue of $4.8 billion was consistent with the same period last year as solid growth in the U.K. was offset by our results in Italy, where we continue to transition through the reset in our Syria broadcast rights, which we won't begin to lap until the back half of this year. Direct-to-consumer revenue was also consistent year-over-year, reflecting growth in the U.K., where we continue to have healthy customer additions and grew direct-to-consumer revenue by mid-single digits driven by an increase in video revenue, including higher revenue from pubs and clubs, streaming and premium TV as well as healthy increases in broadband and wireless revenue. This growth in the U.K. was mainly offset by lower revenue in Italy, where we continue to experience both customer losses and lower direct-to-consumer revenue, primarily due to the reset in our Syria broadcast rights. Rounding out the rest of revenue at Sky, content revenue declined 14%, driven by the reset and sports licensing agreements in Italy and Germany. And advertising revenue increased 7.9% and with healthy growth in the U.K., partially offset by a decline in Italy. Turning to EBITDA. Sky's EBITDA increased 71% to $622 million driven by our strong performance in the U.K. and improved results in Italy and Germany, where we benefited from lower sports programming costs due to resets in our sports rights. Next, I'll discuss free cash flow and capital allocation on Slide 8. As I mentioned earlier, we generated $4.8 billion in free cash flow this quarter. Consolidated total capital increased 1.1%, reflecting increases at NBCU due to ramping construction at Epic Universe, a decrease at Sky and a relatively flat capital spending at Cable due to timing. For the year, we continue to expect Cable CapEx intensity to stay around 11% as we increase investment in our broadband network, and NBCUniversal CapEx related to the construction of EPIC universe to be up around $1 billion year-over-year. Turning to capital allocation. As of today, we have repurchased $4 billion worth of our shares year-to-date, including $3 billion in the first quarter. In addition, dividend payments totaled $1.2 billion for a total return of capital in the first quarter of $4.2 billion. And before I wrap up, I also want to spend a minute on the macro environment since inflation and interest rates are topical right now. There are certain areas of expense across each of our businesses that are impacted by inflation. Like other companies in our space, we're not entirely insulated from that. However, the overall impact to our financials has been limited. Overall energy costs make up about 1% of our total company's operating expenses. Also, we are more than offsetting any pressure on wages and other areas of expense through the continuing efforts to implement operational efficiencies, helping us protect the healthy margins across our businesses. Lastly, our balance sheet is very well positioned with about 95% of our debt based on fixed rates, a debt portfolio with a weighted average time to maturity of approximately 18 years and a weighted average interest rate of 3.47%. We ended the quarter with net leverage at 2.3x and still expect to remain around 2.4x leverage going forward. So with that, thanks for joining us on the call this morning. I'll turn it back to Marci, who will lead the question-and-answer portion of the call.
A - Marci Ryvicker:
Thanks, Mike. Operator, let's open the call for questions, please.
Operator:
[Operator Instructions]. Our first question comes from Ben Swinburne from Morgan Stanley.
Benjamin Swinburne:
Brian, could you talk a little bit about your decision to create this joint venture with Charter versus sort of going at it, just Comcast alone? It seems like aggregation is a huge opportunity, but JVs can be tricky to operate. How do you set it up for success? And is there a way to frame the benefit to Comcast over the next couple of years as this JV sort of goes to market more aggressively next year? And then, Dave, on broadband, I think this is the first quarter you sort of highlighted incremental competitive pressure on gross adds. Was there a change in the quarter? And can you just talk about sort of how you're thinking about customer segmentation, if there's any change to your appetite to take rate in order to sort of manage through the competitive environment.
Brian Roberts:
So let me start, and thanks, Ben. Look, I think that working with Charter, first of all, they bring terrific markets that we don't operate in. And so taking from the perspective of people who might want to take advantage of our platform that we will together have created, will create and roll out, whether that's a hardware company, a software company or some new creation, they're going to want national scale and frankly, an international platform. That's who the competitive set is, and being able to enable people's businesses to ride on those platforms and create value for our shareholders and Charter shareholders, I think, is the big picture. We've done this work with Charter before. When you go to your question about joint ventures versus doing it alone, obviously, there's pros and cons, but when another party brings something you don't have, that makes it a pro. We've done this successfully, maybe highlight the Mobile business that we both have now jumped started very successfully and was -- is one a real standout this quarter with our best net add quarter. Business services. As we go upmarket to -- ultimately to the enterprise market and to large organizations, it was important that we find ways to have one-stop shopping for those companies. That's -- we've successfully done that with Charter and others. Advertising, same thing with local JVs and national JVs to be able to deliver to advertisers. So we have a long history of successfully finding ways to be catalysts for growth. And then finally, a point that's a little longer than 2 years, but one of the great things about our industry over the last several decades is how we keep reinventing the businesses we're in. And it's pretty important, I think, to continue to find new growth avenues. And so I look at our innovation that we've been doing at Comcast and now with Sky on a global basis to being able to continue to invest to have the reach and to have a continued hope for new revenue sources in the years ahead, these are the kind of steps you have to make now to make -- to see those dividends down the road. Dave?
David Watson:
Just a quick comment on that. I think we are -- as Brian said, we're really excited about this partnership and being able to leverage a decade-plus of innovation around the tech platform. And we're already performing very well. Just to put things in perspective, we do with -- you combine everything that we do with Sky across our entire portfolio, we do 5 billion streams a week of the streaming content. And voice remote commands, we do 40 million voice commands a day. So it's just we have a wonderful platform. Now we have a wonderful partner, as Brian said, being able to pull things off with. And now I think this scale matters. So excited about the future of that. So to your question on competition and just a couple of things. We have been in a competitive environment, going up against a variety of different service providers for quite a while. We've seen it and anticipate this when they launch. You have good visibility towards new footprint and launches. So there's been multiple cycles that we have competed and gone everywhere from low-end pricing with DSL or DSL-like competitors to fiber launches in over 15 years now of fiber activity. So we think that the main thing that we're dealing with right now in this cycle, while there has definitely been an uptick in competitive activity with launches that have happened over throughout the last couple of years of new footprint, new launches between fiber and fixed wireless, the main thing in this case is our churn is at record lows. And it has been decreasing churn activity for over a long period of time, and it has continued. So this last quarter, it's record low quarter for any quarter. So -- but having said that, we take it seriously, the competition. When you look at the amount of footprint that has continued over the last year-plus. And with fixed wireless and fiber, we have a real game plan that we've had and added to over time, where we segment the marketplace; we compete at a very granular basis where there's new launches and focus on leveraging every product that we have; and most certainly, we're playing offense with Mobile. So we have great broadband, and it kind of goes towards pricing that when we segment the marketplace, we have granular approaches towards competing and then being able to have multiple tiers of great broadband and really focus on the strength of our network that is ubiquitous. We compete everywhere and have a multiple -- a variety of broadband packages, and we're not going to have trade-offs in the marketplace where it's a time-of-day trade-offs, geographic trade-offs and where they're at or not at or perhaps even peak-moment trade-offs. So we have a ubiquitous, consistent, great network that we'll go to market with that we have. And so yes, there's been most certainly an uptick in competitive performance, and we see that. We've anticipated it. But the main issues we believe are the macro issues that or move activities down, that has continued. And we have seen actually, in our footprint, the move activity in March was actually less -- continued to be less move activity change of address in March than it was in February. So we think those are the macro issues are the primary things. And in this cycle, we're well positioned to compete, and we're going to compete aggressively.
Operator:
The next question comes from Doug Mitchelson with Credit Suisse.
Douglas Mitchelson:
I've got one for Dave, one for Jeff. Dave, how do you see wireless pricing and execution evolving? You're offering a pretty good deal for customers, even though your phone subsidies aren't as great as the big 3? But as you scale the business as you start to offload traffic, you're going to have more room, which you either drop to the bottom line or invest in scaling wireless more quickly. And given the broadband pressures you all discussed on the call, I'm just curious whether you think you get more aggressive investing in customer growth? And is there more ways for you to ramp customer growth even from these high levels? Or should we think about it more as driving profitability for the division? And then Jeff, sort of the obvious question, just any streaming strategy, we think, post Netflix.
David Watson:
Let me start, Doug, on Mobile. So I start with -- it was a great quarter, it's had another record in terms of mobile lines. So we absolutely believe our strategy and focus on accelerating growth in wireless is indeed working. And so over the last couple of years, we have evolved our approach, including expanding the MVNO agreement, worked on that, and that's been, I think, a boost. And we're fully integrating Mobile and one of the most important things into everything we do at cable. We're leaning in our marketing. We're playing offense with Mobile in terms of how we talk about it, attracting new customers in consideration and with our customer base. So every single sales channel has been activated at this point. So yes, this year, we're going to continue to make adjustments with Mobile. We're leveraging the -- still the new unlimited pricing. We have a great mix between that and by the gig. And we're converging broadband with Mobile. And when you take both, there's just more value for the customer. And we think that this converged packaging approach, really putting the emphasis in terms of service value, is the key. We come in and out of offers, and there will be, in any given moment where the new product introduction, a offer, a promotional offer around gift cards and different things that we do on handsets. But the main point for us, and I think it's proven with our results having good success that this works, is not to put the emphasis necessarily on the handset. So leaning in, see it in the results, and we also do a nice job with Bring Your Own Device and just have launched small business and business services. So a lot of runway left, I think, in Mobile. And in your point on the onload opportunity down the road, we already have a great network. And the great network, combined with the MVNO with Verizon, I think, is working. And for the majority of our footprint, this capital-light approach to wireless is the right approach. We continue to be opportunistic, though, and we're prepared. We're doing technical trials and leveraging our spectrum in the offload traffic in high-dense areas, where that makes financial sense. So we're running trials, optimizing the approach and turned up our first -- as Brian said, first 5G radios at the beginning of February, fully trials are underway. So we'll be ready when and if this makes sense. But we are in a good position, and we'll just be opportunistic as we look at that down the road. So like our position, like the runway, plenty of upside. Jeff?
Jeffrey Shell:
Thanks, Dave. Doug. So we've said from the beginning since we launched Peacock that we're taking a different approach than most of the other people in the streaming business. We don't view Peacock really as a separate distinct business. We think it's an extension of our existing TV business, and we manage it that way. That's how we set up our business. That's how we program it. That's how we sell advertising across both linear and Peacock. And I think that, that strategy is working. We had an exceptional quarter this quarter. We're very pleased with how we're ramping. We're pleased how we're ramping revenue. We're pleased with that. We're ramping paid subs. We're very pleased with engagement, which was up this quarter. It's going to be obviously choppy depending on what programming comes in, what time. But I think our business model is clearly the right business model. Our approach, by the way, internationally, we're taking a different approach too, much more measured approach. We're focusing on Sky markets. And in non-Sky markets, we're looking for partnerships and unique ways to enter the market. So our business strategy is great for us. It's working. We're happy with the quarter. We're happy with how the business is scaling. And I think the noise in the rest of the streaming business really, if anything, just validates where we're going. I would also say that we've shown, as we ramp the business, that we're willing to be flexible and change our business model. As we see things evolve, we've shifted more towards a paid AVOD model when we saw that success early on. So obviously, as things change in the streaming market, we'll continue to evaluate and shift. But right now, we're really happy with our business model and how we're performing.
Operator:
Our next question comes from Phil Cusick with JPMorgan.
Philip Cusick:
A follow-up and a question, if I can. So first, can you talk about anything to help us with recent trends in broadband and your thoughts on seasonality going forward into what used to be a weaker second quarter? I'm curious how many free customers didn't convert at the end of '21? And could that be part of what's been feeding the fixed wireless ecosystem? And then second on leverage, not to be nitpicky, but leverages has continued down now 2.3x. You said you did $1 billion in April. But at this level on the stock, does it make sense to really accelerate that?
Michael Cavanagh:
Maybe I'll jump in and just Dave just commented on competition and our approach in the market. In terms of the backward-looking stuff, I think we called out that the -- you should think about the normalized level of net adds in the first quarter at about a healthy 180,000. We had a transition impact in the net subs added in the first quarter just as we ended the COVID programs where people would come on, in some cases, free. But you recall what we did during COVID, we wanted to be conservative but appropriate in how we counted subs. So wherever we brought in a sub under some form of COVID relief program with the goal of keeping the population connected, to the extent it was free, we were clear we were not going to count them until they ended being on a free program and then started paying. So consistently throughout COVID, that's the way we did it, and that's the way we ended it. So as the quarter last year ended, we put a stop to those programs. So the only -- the third that came in, in this quarter of folks that were free in the last quarter came on as free but began paying us. So I don't think we have any negative impact going forward. It's simply that there won't be any ongoing roll forward into the second quarter. It's all kind of cleans itself out in this first quarter. And the point I'd like to make just on the quality of the approach that we took is that you can sort of see that in the conservative way we counted subs throughout allow -- the evidence of that quality is both the record low churn that we've demonstrated that Dave already commented on, together with the growth in ARPU throughout the period pre-, during and post-COVID. So I think really the point was just to make it clear that the COVID promotions came to end, and it just had a positive onetime impact in this quarter as you transition back to recover normal ways of counting subs.
Brian Roberts:
Let me -- and Mike said it perfectly. I think that 1 other point to filter here, thing is that we have consistently segmented the marketplace and that we have had great offers in multiple segments and low-income constrained segments. We've done it for a long period of time. So everything that Mike said, but we're comfortable in terms of working with customers always. We always do that. So if there's -- if we have roll-offs and things like that, we've been doing this for a long period of time. So the only other thing in seasonality, I think there will be ongoing normalization around things like -- example is Florida. People will leave, what we're seeing just leaving a little bit early. And so that is going to happen over time, won't be a sudden onetime moment in seasonality, but it will just continue, we believe, to get back to some normal trending and student activity as well, so That's it. Mike, do you want to add?
Michael Cavanagh:
And then back on buybacks. So I think we're pleased, as we said as we -- almost a year ago now are coming up on a year ago this quarter, when we got our leverage back where we wanted to the commitments to the rating we like and strength of the balance sheet that we're glad to be back. And so this quarter, between buybacks of $3 billion and dividends of $1.2 billion, we were -- had a record quarter in the company's history in terms of dollars of capital return. So I think we're certainly informed as we go forward by where leverage is. And the fact that we ticked down a touch, I wouldn't put anything into that. It's a big -- there's a lot of moving parts as we forecast. And so we're going to stay around 2.4, but around 2.4, it could be 2.3, it could be 2.5, I would say we're sticking with -- we like leverage around that 2.4x level. And obviously, we're partially informed as well by where the stock is. And so that gives us capacity. We stepped it up a little bit in the tail end of the last quarter. And as I said on the remarks, we continued at that pace doing another $1 billion so far in the second quarter.
Brian Roberts:
So the one thing I would just add, this is Brian, is something that I'm proud of that I think we -- if you look for one of our goals is to grow your businesses. Every one of our businesses just reported that, think about the future by investing. And so we're -- whether it's the JV or the broadband investments, the Peacock investments, things we're doing at Sky, buying back stock, increasing the dividend, we're doing all those things simultaneously. And I think that is something that differentiates us.
Operator:
Our next question is from Jessica Reif Ehrlich with BFA Securities.
Jessica Reif Ehrlich:
Brian, you just said the company needs to -- or yourself or you do reinvent yourself, which you've done consistently over the years. So going back to video, how do you see video evolving for the company? If you take a holistic view, the legacy business is shrinking faster than I believe it ever has and the competitive landscape obviously is changing a lot. How do you think about repositioning your assets, whether it's from Cable to content? Do you need to increase your presence in news, sports, international, et cetera? And then, Jeff, international visitation, I think, is still pretty low. What is it normally and what is it now?
Brian Roberts:
Well, let me start, Jessica. Nice to hear your voice. I think we have a -- we've anticipated the changes in video pretty well. And on the one side, I think part of NBC's media results are that the decline is actually less because there are new ways for people to get video. And from the Cable side, we have our highest margins, our best quarter in EBITDA and revenues, and the companies continue to grow because we pivoted the strategy. So -- and our satisfaction scores are at all-time highs. So we're giving customers choices, and we found a way to get ourselves to a place of unique and in different, so that we're not trying to push something on to a customer that perhaps is a rock up a hill that we don't want to have to do. So that strategy has worked for us. So as I think forward, I think we believe aggregation is a real opportunity on to see customers who have now so many more choices. And there's -- they just want to get to the content they want really fast and in a seamless way and somebody who makes it work for them. And we're seeing viewing patterns change. And we were just talking before the call about one of our shows on NBC at Peacock, something about PAM. Not only that come out of the dateline franchise inside the NBC IP kind of redefined video, if you will, out of the News business and the Dateline franchise. The first airing, if you just went off a traditional television rating, you might have one conclusion. And as you've watched the show grow, now with on-demand, with Peacock and with NBC Dateline Special, and you put all that together, the show's really successful. So having a company that can do all those things across both on all of the platforms NBCUniversal has positioned us. So I think we now take that, those kind of examples and figure out how, in this new partnership with Charter and across the NBC portfolio, and we find a way to continue to innovate and be relevant to the next generation and existing generation of television viewers. So I'm -- and then you put in place what Sky is doing with Sky Glass, and you see how it can be integrated into without any box right into your television, and that's what XClass can be. So I don't know, I think it's a pretty exciting road map ahead, definitely some change, and that's what I think our company has been pretty good at navigating. Jeff?
Jeffrey Shell:
Yes, Jessica. So our Theme Park business, as you can see in the numbers, is absolutely performing great. And with that is your question is the international visitation in our domestic parks is less than half of what it would normally be this time of the year for Orlando in California, and even given that our bookings going forward, looking at the summer, are at historic high levels. And the one thing I would also add is while Japan doesn't have the same international visitation as Orlando, it does have international visitation and is also seeing almost no international visitation, and it is returning to pre-pandemic levels without that international visitation too in Osaka. So we're very excited about our Theme Parks going forward. And one of the things to note is we've invested in our attractions all during the pandemic. So international visitors who have delayed coming to our parks have a lot to experience when they -- when travel starts picking up. So we could be more confident about it.
Operator:
Our next question comes from Craig Moffett with MoffettNathanson.
Craig Moffett:
I want to stay with the broadband theme for a moment. you talked about the run rate absent the free customers converting would have been around 1 80. Can you talk about the market growth aspect of that, new household formation and in particular, sort of what you're seeing in your edge-outs and the pace at which you can extend your edge-outs to try to expand the footprint a little faster? And how much sort of -- I guess, how much of a floor you think that can put on your broadband growth rate going forward?
David Watson:
Yes. Craig, this is Dave. So yes, on the front end in terms of the real trending of household formations, the thing that we're looking at is literally the change of address data that we stay focused on. And that's what has continued to tick down and even went further down in our footprint in March. So -- and we think there's an impact of household formation as well. So it is a good point in terms of footprint. We're very focused on our opportunities. And I think we've been pretty consistent with one new component to it of the 3 main areas of opportunity. One is just expanding footprint within our -- the traditional cable areas that we serve, and that's high amounts of residential, single-family MDUs and some commercial within our footprint. There's been some starts and some pauses within that in terms of new construction. But in general, we think over time, that works its way, will continue to pick back up. And the second thing are proactive builds, we call hyper builds, which is mostly commercial, but will drag in some opportunities in terms of MDUs and some resi. And the third one is rural edge-outs. And those are the things that we've been focused on. Now there are opportunities to really play offense. And with the -- there are great programs that are available, federal and state, the subsidies that are available. And we're actively evaluating various potential opportunities and submitted a lot of applications where we've determined that this is going to provide a reasonable and economical way for us to serve these new areas. And so it's early, way early on these things, but we're having success, and we're getting some wins on these programs. So I think, yes, this is going to be a constant focus for us to look for opportunities. We want to be the trusted partner for communities, and I think it will be competitive. A lot of people will be looking for these subsidies. But we're going to edge-out our properties and look to build out. When you look at a number, we did last year in '21, approximately a little over 800,000 new passings that we built. I think a safe way to look at it is we're -- at a minimum, we're going to shoot for that again. And hopefully, we'll have upside on that.
Operator:
Our next question comes from Brett Feldman with Goldman Sachs.
Brett Feldman:
I'm actually going to follow up on the comments that Jeff was making earlier on the parks. You noted that you're seeing great performance in Orlando and per capture up considerably. First, I was wondering if you might be willing to quantify that, the extent to which your per caps are stronger now relative to where they had been prior to the pandemic. And then bigger picture, Disney has spent a lot of time talking about steps they've taken over the last 2 years to position their parks business to have a higher yield as we fully emerge from the pandemic. I was hoping maybe you could just elaborate a bit on some of the things you've done. You mentioned you've invested in new attractions. But are there other steps you've taken over the last 2 years or so that would lead you to believe that this improvement in per caps has a degree of durability to it, such that you will indeed be operating a higher-yielding business yourself whenever we're fully out of this?
Jeffrey Shell:
Yes. Thanks, Brett. So I don't think I mentioned per caps. Our per caps actually are up from before the pandemic, but I was talking about attendance and mix of attendance. But the main thing we've done during the pandemic in our Theme Parks is we've continued to invest in them. So we added major attractions in all of our parks. We didn't really slow it down much during the pandemic. So VelociCoaster, our new rollercoaster in Orlando, has been just phenomenally successful. We added Nintendo in Japan, which is showing real strength, and we're really excited that we're going to be bringing that to Hollywood next year and then ultimately to Orlando. We added a pet attraction in Hollywood. And of course, the biggest thing we're doing is we're building a new park, Epic Universe, down in Orlando, which is going to continue to add to our length of stay, and it's going to be anchored by that Nintendo land that I mentioned before, but also some of our other key attractions. So yes, our per caps are up. Yes, we cut costs in the business, which we've been pretty open about. But the main thing we did was continue to invest because we see -- we really are optimistic about that growth in that business going forward.
Operator:
And your last question is from John Hodulik with UBS.
John Hodulik:
Maybe two quick ones. First for Brian. Obviously, a lot of dislocations in the market and a lot of media stocks have been under pressure, especially in the last couple of weeks. Can you give us a sense of how you're viewing sort of M&A opportunities? As was said in the previous question, you guys have always taken the opportunities to reposition the company as necessary. Do you see accretive value-creating opportunities in the market sort of more so now than maybe 6 months ago? That's number one. And then for Jeff, on Peacock, I guess, is the slowdown in net adds you guys are calling out just a function of coming off the Super Bowl and the Olympics? And then any impact from -- the strategy I hadn't heard before about putting the NBC broadcast on Peacock next day, any impact to your retransmission agreements as a result of that move?
Brian Roberts:
Thank you, John. No, I don't think there's any new things to report today. I think we're here to really focus on a great quarter and a great start to the year. Obviously, the strategy, I think Jeff said it well, that we employed and goes back a number of years that we just -- we have a company that has a lot of opportunities around the world. And I think we are pretty focused on those opportunities. You're always going to look at new things and changes in the situation, just as Jeff also said. But the main focus, and you take something like your last point on the Olympics, I used the one example on a television show, I just can't emphasize, even though the Olympics were really challenged and maybe weren't what we all had hoped for when we bought years ago with all the political activity around the world, the team, the storytelling, the heroes, athletes, this company can do things no other company can do to present that using new technologies. And I think that's what puts us in a very special place. Jeff?
Jeffrey Shell:
Yes. Just adding more color to Peacock. So our 4 big programming areas, and we've said this before, are sports movies; leveraging the strength of our movie studio, which is really strong; linear programming, as Brian talked about, with the thing about PAM leveraging our linear programming on a nonlinear basis; and then originals. And so the first quarter was really the first time we employed some of those. So we had the Super Bowl and Olympics in the same week, as Brian mentioned at the top. And we also took advantage of that audience by putting a movie, Marry Me, on Valentine's Day, right in the middle of that. So we had 3 segments. What was really encouraging about that is not only did we obviously add the subs we've talked about, the 4 million paid subs, but we -- 2 things. Number one, we didn't churn out of those subs. We maintained those subs as you saw in the quarter end numbers. And the second thing is we used all that audience to promote the first original that we really were high on, which was Bell Air, and we had our first real hit from an original perspective. So the last piece of our programming strategy, which we really haven't employed yet, is the next-day programming from NBC, not just NBC, by the way, but Bravo and our cable networks as well. That programming to your question is currently exists, but it's on Hulu as part of our Hulu deal. And as part of our termination at the end of last year, we're bringing all of that programming from Hulu back to Peacock starting in September. There's no impact on retrans because it's the same programming that's already out there. But instead of going to Hulu and seeing the voice the next day or Real Housewives the next day, now you'll be able to see it exclusively on Peacock starting in September, and we're pretty excited about it.
Marci Ryvicker:
Thanks, John, and that will end our first quarter 2022 earnings call. I want to thank everyone for joining us.
Operator:
Thank you. We have no further questions at this time. There will be a replay available of today's call starting at 12:00 p.m. Eastern. It will run through Thursday, May 5, at midnight Eastern time. The dial-in number is 855-859-2056 and the conference ID number is 5683886. A recording of the conference call will also be available on the company's website beginning at 12:30 p.m. Eastern today. This concludes today's teleconference. Thank you for participating. You may all disconnect.
Operator:
Good morning, ladies and gentlemen, and welcome to Comcast Fourth Quarter and Full-Year 2021 Earnings Conference Call. At this time, all participants are in a listen-only mode. Please note that this conference call is being recorded. I will now turn the call over to Senior Vice President, Investor Relations, Ms. Marci Ryvicker. Please go ahead, Ms. Ryvicker.
Marci Ryvicker:
Thank you, operator, and welcome, everyone. Joining me on this morning's call are Brian Roberts, Mike Cavanagh, Dave Watson, Jeff Shell, and Dana Strong. Brian and Mike will make formal remarks, while Dave, Jeff and Dana will also be available for Q&A. Let me now refer you to Slide 2, which contains our safe harbor disclaimer and remind you that this conference call may include forward-looking statements subject to certain risks and uncertainties. In addition, during this call, we will refer to certain non-GAAP financial measures. Please see our 8-K and trending schedules for the reconciliations of these non-GAAP financial measures to GAAP. With that, let me turn the call over to Brian Roberts for his comments. Brian?
Brian Roberts:
Thanks Marci, and good morning, everyone. We just reported a strong fourth quarter to end a year that had a number of important financial milestones. In 2021, we generated record high revenue, EBITDA, adjusted EPS, and free cash flow with contributions coming from across the company. These results reflect our resilience, strategic decision-making and disciplined approach to capital allocation, which is driven by a relentless focus on growth and creating long-term value. I'm incredibly proud of how we've navigated through the past two years amid the unique and ongoing challenges posed by the global pandemic. We've been able to quickly pivot when necessary in order to continue offering world-class connectivity, entertainment and experiences while simultaneously prioritizing the health and well-being of our customers, guests and employees. So now turning to the specifics. Our Broadband centric businesses, Residential, Business Services and Wireless help drive 11% adjusted EBITDA growth and a 190 basis points of organic margin expansion in Cable. And while the quarterly cadence may have come in differently than we expected, we added 1.1 million customer relationships and 1.3 million net broadband subscribers, bringing total customer relationships to 34.2 million and total broadband subscribers to 31.9 million as of year-end. In Wireless, our unique and recently enhanced relationship with Verizon enabled us to bring a more competitive offering for our wireless customers that also improve the economics for us resulting in our largest annual growth in wireless lines yet, while reaching profitability on a standalone basis for the first time since launch. The recovery to our Theme Parks is truly remarkable. We just reported the most profitable fourth quarter on record with demand especially high in Orlando, which had the best quarter in the company's history for any quarter. I'm even more excited for our newest Theme Park, Epic Universe, which is in construction as we speak. Hollywood and Osaka are also on a great trajectory. And we just opened Universal Beijing, which will provide a more meaningful contribution in the years to come. We also accomplished a lot on the content side. We are back to normalized levels of programming and production at both NBCU and Sky. We successfully renewed a number of sports rights agreements, including the NFL, Bundesliga, PGA Tour, Premier League and others, which provides us great visibility for the next several years and we're monetizing IP through creative new windows. I'll share more detail on Peacock in a bit. But 2021 was a fantastic year for our fast-growing streaming service, which has outperformed our high expectations. At Sky, our UK businesses maintain wonderful momentum with very strong trends across all metrics, including customer relationships, ARPU and churn and fueling Sky's full-year EBITDA growth of 10%. Germany is showing signs of a successful recovery and in Italy, we're managing the impact of the transition in our sports rights even better than we had expected. Finally, on 2021, I'd like to highlight the strength of our balance sheet and the increase in the amount of capital we returned to shareholders. We hit our leverage goals a bit earlier than we had anticipated during the pandemic, which enabled us to repurchase $4 billion of stock, the majority completed in the back half of the year. And including our dividend, we returned a total of $8.5 billion more than double that of 2020. Now, let me discuss our priorities for 2022. First is broadband, which is a healthy, scale business with a structurally advantageous financial profile defined by high operating leverage and margin accretion. We believe that the broadband market conditions in 2022 will continue to be impacted by COVID. And within this environment, we will strike the right balance between subscriber acquisition against a large and expanding addressable market as well as long-term profitable growth. On that front, we will evaluate every opportunity to increase our serviceable passings even more so than we have in the past. We will take advantage of the natural progression of new household and business formation, as well as the potential subsidies from the federal, state and local governments to expand into unserved areas. We will also aggressively compete for market share through our strategy of bundling products around broadband, so that every customer in every segment has plenty of choice at the right price. Convergence with Xfinity Mobile will play a big role. In terms of marketing, how our sales force operates, packaging and the overall interface we have with our customers. Scaling this business is a key focus for us in '22 and beyond. And we will do everything we can to continue to improve the experience for our customers and maintain the high levels of retention that started well before the pandemic. Our AI technologies and digital service tools enable us to resolve issues without a call or visit. In fact, this past quarter, total calls handled by our agents decreased 18% year-over-year and truck rolls declined by 16% while we continue to grow our customer base and increase our NPS scores. Broadband connectivity has never been as important as it is now to all of us. And people increasingly expect more than just speed. They also want innovative products that are easy to use and consistent and reliable service throughout their home, that's what we deliver. We have an incredible network, but what differentiates us even more is the ecosystem we've built around this network. We spent the last several years developing the right processes, finding the right technology and hiring the right people so that we can execute at great scale. I'll share a couple of tangible examples that illustrate this. We are moving aggressively on a path to 10G, while maintaining our level of CapEx intensity. It's still early, but we already are out in the marketplace with our new technology and higher upload speeds in some of the markets. And we will continue to expand this in 2022 and beyond. We also just launched the first WiFi 6E gateway, truly the first DOCSIS 4.0 device with the capability of delivering multi-gigabit speed. Our goal is to continue to innovate on top of this and further widen the gap between the in-home experience that we offer versus any of the competition. Priority number two is Peacock. Premium video consumption continues to increase across the industry currently approaching 600 billion hours per year in the U.S., up from 350 billion hours annually in the broadcast led era of the early 1990s. We've also seen that the average household spend on video continues to grow by over 10% since 2014 alone, which is constantly expanding the addressable market. NBCUniversal has played a significant part in this ecosystem ranking as the number one TV portfolio audience and number two film business in box office with incredible engagement. Today, NBCU reaches over 100 million U.S. households, which is nearly 80% of the population every quarter. Of that 100 million, Nielsen reports that nearly 60 million households watch at least 10 hours of our content every single month. That's more households than our competitors in both linear TV and streaming. When we introduced Peacock to you back in early 2020, our vision was to launch a streaming service that offers premium content and is supported primarily by advertising. What we've learned so far is that we started with the right business model. With over 300 million hours of content consumed on Peacock per month, the engagement with our platform has proven extremely valuable to advertisers. We also realized the importance of diversity when it comes to genres. And so we added sports. We introduced early access movies and we started ramping up some originals. Behind these investments, we found ourselves well on our way to exceeding the MAA and revenue targets we initially discussed. In fact, at the end of 2021 we had 24.5 million monthly active accounts in the U.S. or about 75% of the guidance we have provided for 2024. Within these 24.5 million MAA are over 9 million paid subscribers approaching $10 in paid ARPU, which includes the advertising. And that is without much focus on paid subscriber growth. We have another 7 million highly engaged bundled subscribers from Xfinity and other top distributors who use Peacock every single month. And currently receive Peacock Premium at no extra cost. We expect strong conversion of this group to paid subscribers over time. We've accomplished all this despite our movies and NBC content still premiering on other streaming services through the end of 2021 including HBO and Hulu and with the majority of our best content still to come. We just started including the NFL, our Pay-One movie deal kicks in this year and we have a growing number of originals in the pipeline. Our research indicates that 80% of consumers prefer an ad-supported service over a higher cost ad free SVOD offering. We see this in our customer mix, with the vast majority of our paid subscribers choosing the $5 paid AVOD tier over the $10 tier without ads. You combine this with the fact that our paid subscribers have much lower churn and significantly higher engagement and we think the most valuable end state for Peacock is to have two revenue streams. And so while we will continue to leverage the more than $20 billion of programming spend we already have across NBCU and Sky, we are committed to reallocating and increasing investment on top of this to drive further growth in paid subscribers, which we believe is the right path to creating long-term value. I couldn't be more excited about the momentum we are seeing with Peacock in the U.S. as well as the international opportunities ahead. In late 2021, we introduced Peacock on Sky in the U.K. and Ireland. That earlier this week we announced the rollout of Germany and Austria and plans are in place for our own Sky Showtime joint venture to launch later this year. Next, our company's third priority for 2022 is to monetize and expand the reach of our proprietary global technology platform and our addressable customer base. In October, we launched Sky Glass in the U.K. and XClass in the U.S. both build upon our investments in X1, Flex and Sky Q. This year, we'll continue to evolve the strategy to incorporate more markets, additional partners and new distribution outlets. I look forward to updating you on our progress. Our fourth priority is to continue to have a positive impact on society and the communities we serve. A big part of that work is our commitment to DE&I and Digital Equity. A decade ago, we created Internet Essentials, which has become the nation's largest low income broadband adoption program and we have recently expanded our efforts with the launch of Lift Zones where we brought free WiFi to more than a 1,000 community centers around the country. These are just two examples of how our teams have come together to help connect more people to the tools and resources they need to succeed in a digital world. So I am really proud of our many accomplishments in 2021 and extremely optimistic about the opportunities that lie ahead for our company. I firmly believe that our integrated strategy with the assets, capabilities and talent we have today will continue to drive growth across our businesses and create long-term shareholder value. Mike?
Michael Cavanagh:
Thanks, Brian, and good morning everyone. I'll begin on slides 4 and 5 with our consolidated 2021 financial results. Revenue increased 9.5% to $30.3 billion for the fourth quarter and 12% to $116.4 billion for the full year. Adjusted EBITDA increased 17% to $8.4 billion for the fourth quarter and 13% to $34.7 billion for the full year. Adjusted EPS increased 38% to $0.77 per share for the fourth quarter and 24% to $3.23 for the full year. And we generated $3.8 billion of free cash flow for the fourth quarter and $17.1 billion for the year on a reported basis, which includes a $1.3 billion benefit related to the tax impact of the bond exchange we completed in August, $620 million of which fell in the fourth quarter as well as roughly $1 billion from returns on investing activities, most of which occurred in the fourth quarter. Excluding these items, free cash flow was $14.8 billion for the year. Now, let's turn to our business segment results, starting with Cable Communications on Slide 6. For the fourth quarter, Cable revenue increased 4.5% to $16.4 billion, EBITDA increased 7.8% to $7.1 billion, and net cash flow grew 9.2% to $4.5 billion. For the full year, we grew customer relationships by 1.1 million with 169,000 net additions in the fourth quarter. Overall customer growth continues to be driven by broadband where we added 1.3 million net new residential and business customers for the year and 212,000 in the fourth quarter. Our net adds this quarter reflect the continuation of lower overall marketplace activity, particularly move activity compared to historical trends. While this resulted in lower connect volumes, it also contributed to high levels of customer retention with broadband churn improving to the lowest rate for any fourth quarter on record. Broadband was also the largest contributor to our Cable revenue growth with broadband revenue increasing 8.5% in the quarter driven by the strong net additions over the past year, as well as healthy growth in average revenue per customer. Moving to Wireless, revenue increased 40% driven by growth in customer lines and higher device sales. Overall, we added 1.2 million lines for the year and 312,000 lines in the quarter, the best result since launching this business in 2017, bringing total mobile lines to 4 million. As Brian noted, over the past year we have made tremendous strides fully integrating wireless into our core cable operations, achieving standalone profitability of $157 million this year. Now that we've crossed strongly into profitability and the business is deeply integrated into our core cable operations, we won't be disclosing standalone wireless EBITDA going forward. Business Services revenue increased 11.5% or approximately 7% excluding the acquisition of Masergy, which closed at the beginning of the fourth quarter. Our strong organic results were driven by customers taking faster data speeds, higher attach rates of our advanced products and rate increases on some of our services, as well as the continued growth in our customer base, which grew by 63,000 net new customers over the past year with 17,000 additions in the fourth quarter. For Video, revenue declined 1.2% driven by customer net losses totaling 1.7 million over the past year, including 373,000 in the fourth quarter, partially offset by higher average revenue per customer. This higher revenue per customer was driven by the residential rate adjustment we implemented at the beginning of 2021, which we believe was also a driver of video subscriber losses. We implemented a similar rate increase earlier this month, so we expect this trend to continue throughout 2022. Last, advertising revenue decreased to 12.5% reflecting lower political advertising compared to record levels in last year's fourth quarter. Excluding political, advertising was up 9% with modest growth in core and double-digit growth in advanced advertising. Turning to expenses, Cable Communications' fourth quarter expenses increased 2%. Programming expenses decreased one 1.2%, reflecting a decline in video customers, partially offset by higher rates. As we enter 2022, programming expenses should reflect the benefit of fewer contract renewals, combined with the impact from our anticipated decline in overall video customers. Non-programming expenses increased 4.1% and were flat on a per relationship basis, reflecting investment to drive organic growth in the business as well as the expenses related to our recent acquisition of Masergy. The primary driver of the year-over-two-year [ph] change was technical and product support, which increased about 10% largely related to growth in our Wireless business and was partially offset by lower bad debt and customer service expense. Cable Communications EBITDA increased 7.8% to $7.1 billion for the fourth quarter and Cable EBITDA margin reached 43.4%, reflecting 130 basis points of year-over-year improvement. We believe we are striking the right balance by continuing to invest in our growth businesses, which are driving the top line and proving to be a great return for us, while at the same time continuing to increase our operating efficiency and take unnecessary cost out of the business. All of this together should enable us to drive higher profitability and expand margins both in 2022 and thereafter. Cable capital expenditures increased 3.7% in the quarter and 4.9% for the year, resulting in capex intensity of 10.8%, our lowest full year on record and essentially in line with 2020s 11% driven by lower spending on customer premise equipment and support capital, partially offset by higher spending on scalable infrastructure and line extensions. As we noted on our call in July, we expect our cable capex intensity will remain around 11% for the next few years as we continue to increase the number of homes and businesses that we pass and accelerate our investment and the technology that will enhance the overall capacity of our network, both downstream and upstream. This is a direct step to DOCSIS 4.0, which allows for multi-gig symmetrical speeds essentially with the software update providing very little to no disruption to the home in a very capital efficient way. Now, let's turn to Slide 7 for NBCUniversal. Starting with total NBCUniversal results, revenue increased 26% to $9.3 billion and EBITDA decreased 6.8% to $1.3 billion. Media revenue increased 8.4% to $5.8 billion, driven by higher distribution and advertising revenue with a significant contribution from Peacock. Distribution revenue increased 12% reflecting higher rates post the successful completion of several carriage renewals at the end of 2020 and a growing contribution from Peacock due to our growth in paid subscribers, partially offset by subscriber declines at our networks. As a reminder, beginning in the first quarter of 2022, we will lap these carriage renewals. Advertising revenue increased 6% reflecting higher pricing, which benefited from our strong upfront and a growing contribution from Peacock, which was only partially offset by ratings declines and a difficult comparison to record levels of political advertising at our local stations and last year's fourth quarter. Media EBITDA decreased 49% to $721.1 million in the fourth quarter, including a $559 million EBITDA loss at Peacock. Excluding Peacock, Media EBITDA decreased 24% reflecting higher costs associated with more sporting events at our regional sports networks compared to last year when the NBA and NHL delayed the start of their seasons due to COVID-19 as well as higher television programming and marketing costs, driven by the return of our full schedule compared to last year when our schedule was impacted by COVID-19. This difficult cost comparison will continue in the first quarter. Before moving on, I want to build on Brian's comments regarding Peacock. In 2021, Peacock generated revenue of nearly $800 million and an EBITDA loss of $1.7 billion, which includes content spend of over $1.5 billion. Even with a relatively limited programming slate we've achieved a level of success in MAAs, paid subs and engagement that is driving our decision to double our content spend on Peacock in 2022 to over $3 billion with the goal of ramping domestic content spend to $5 billion over the next couple of years, some of which will be incremental and some of which will be a reallocation from linear programming. For 2022, while we expect a significant step up in revenue, the incremental investment we are spending in both content and marketing and service will likely result in an EBITDA loss of roughly $2.5 billion. While the timing of when Peacock breaks even maybe pushed out from where we originally expected, we believe pursuing a dual revenue stream is the right strategy to create long-term value, and given the strength in our Theme Parks and high margin linear businesses, the good news is that we will fund this pivot out of NBCUniversal cash flows. Moving next to Studios, revenue increased 36% to $2.4 billion but EBITDA declined 34% to $51 million. This decline was driven by the timing of our film slate, partially offset by growth in TV content licensing. Film has a multi-year business model with titles monetized over time as they transition through different theatrical and licensing windows. As a result of pausing film releases in 2020 during the pandemic, we had fewer new titles come into the licensing window in the fourth quarter compared to a year ago. And at the same time, marketing costs were higher as we released Sing 2 and Halloween Kills in theaters. This impact of fewer carryover titles and higher year-over-year marketing costs associated with more theatrical releases will begin to diminish as we move forward, but will continue to pressure EBITDA growth for the next few quarters. Last, at Theme Parks, revenue increased by $1.2 billion to $1.9 billion and we generated EBITDA of $674 million, which was our highest on record for any fourth quarter driven by strong momentum in the U.S. and Japan. At our U.S. parks, we benefited from strong domestic attendance and per caps that were above pre-pandemic levels. At Universal Studios Japan we saw improved attendance levels as government-mandated capacity restrictions were eased during the quarter. At our newly opened park Universal Beijing, we are pleased with our first full quarter of operations where the level of demand from our guests was high, but overall attendance was impacted by COVID-related restrictions. Despite that, Beijing's EBITDA was essentially breakeven in the quarter and we anticipate modest profitability in our first full year of operation in 2022. For total Theme Parks, while we have been very pleased with the pace of our recovery, particularly in the U.S., we recognize that the business is subject to variability related to the pandemic, which tends to be more pronounced at our International Parks. Now let's turn to Slide 8 for Sky, which I will speak to on a constant currency basis. For the fourth quarter, Sky revenue decreased 2.5% to $5.1 billion as solid growth in the U.K. was offset by our results in Italy, where we continued transition through the change to our Serie A broadcast rights. Direct-to-Consumer revenue decreased 1% reflecting a modest decline in average revenue per customer relationship and overall customer relationship additions of 61,000 in the fourth quarter. This gain mostly came from a meaningful increase in streaming subscribers, primarily driven by seasonally strong entertainment content as well as a widely viewed sports schedule. The higher level of streaming additions in the quarter, more than offset the level of customer losses we experienced in Italy, which were also better than we had anticipated. In the U.K., Direct-to-Consumer revenue increased mid-single digits, driven by continued healthy customer additions, supported by record low churn and higher average revenue per customer. Revenue growth benefited from growth in broadband and wireless streaming and hospitality as pubs and clubs revenue has recovered back to 2019 levels. This was offset by a decrease in customer relationships and average revenue per customer in Italy both mainly due to the change in our Serie A broadcast rights. Rounding out the rest of revenue, Content revenue declined 23% driven by the change in sports licensing agreements in Italy in Germany. And advertising revenue increased 1% with healthy growth in the U.K. and Germany, mostly offset by a decline in Italy. Turning to our EBITDA results; Sky's EBITDA increased 188% to $464 million, driven by our strong performance in the U.K. and improvements in Germany and Italy. Overall, the results reflect lower sports programming costs due to resets in our sports rights, partially offset by a change in sports rights amortization, which resulted in an increase of $130 million. As a reminder, we announced this change last quarter. It did not impact our full year results but it does impact the quarterly pattern of recognizing sports rights amortization costs with expenses higher in the first and fourth quarters and lower in the second and third quarters. I'll wrap up with free cash flow and capital allocation on Slide 9. As I mentioned previously, in 2021, we generated around $15 billion in organic free cash flow excluding the items I referred to earlier. Consolidated total capital increased 3.6% to $12.1 billion, largely driven by higher investment on our broadband network. Looking ahead to 2022, we expect Cable capex intensity to stay around 11% and NBCUniversal capex related to the construction of Epic Universe to be up around the $1 billion. Working capital was $1.5 billion for the year, a $1.3 billion increase over last year's level, reflecting a post-COVID ramp of investment in studio content and our broadcast of the Summer Olympics. But less than we originally expected, largely due to the timing of content spend at both NBCUniversal and Sky and a faster than expected recovery at Theme Parks. Turning to capital allocation, we ended the year with net leverage at 2.4 times and returned a total of $8.5 billion to shareholders, including $4.5 billion in dividend payments and $4 billion in share repurchases. For 2022 as I said previously, we expect to continue to maintain leverage at around current levels, which I expect will support continued strong capital returns. As we announced this morning, we are raising the dividend by $0.08 to $1.08 per share, our 14th consecutive annual increase and our Board of Directors has increased our share repurchase authorization to $10 billion. This capital allocation policy will allow us to maintain the balance we've talked about, investing organically in the businesses, maintaining a strong balance sheet and returning capital to shareholders. So, thanks for joining us on the call this morning. With that, I'll turn it back to Marci who will lead the question-and-answer portion of the call.
Marci Ryvicker:
Thanks, Mike. Regina, let's open up the call for Q&A, please.
Operator:
Thank you. We'll now begin the question-and-answer session. [Operator Instructions]. Your first question comes from the line of Ben Swinburne with Morgan Stanley.
Benjamin Swinburne:
Thank you. Good morning. I'd like to ask question about the sort of first two priorities, Brian, that you laid out at the top. So on broadband, you talked about a balance between volume and rate. Obviously, the environment is tricky right now. Maybe Dave, you could talk a little bit about your philosophy on pricing, bundling with wireless, whether there's an opportunity to sort of let wireless pull broadband through. And how you think that sort of segmentation activity can help net ads. And any expectations we should have about net ads for '22 would be helpful? And then I think for Jeff, obviously, after Netflix last week, the market’s view on streaming has cooled a bit. And no surprise, you guys seem to be pacing on ARPU well ahead of where you thought, back when Steve presented the thesis a couple of years ago. Can you put sort of a business plan in front of us a little bit more? So we can understand the incremental investment, the kind of returns you expect? And how does this translate into sort of growth for NBC, the company over time? So we can get a little more context around your decision to step in this much. Thank you, guys.
Brian Roberts:
Thanks so much, and good morning. So I think demand, let me just start higher level with what I think our principles are. And then Dave can get into the specifics of some of the more detail that question. For broadband, just - demand just keeps going up. That's the importance of the product. And I think we're incredibly well-positioned to service our customers and monetize on the investments that we want to make. And the industry penetration has continue to expand. But despite that, we think we have a long runway for growth. We still believe with about 50% penetration in our footprint. That leaves us with the long part of the field to keep going. And we also are expanding the field, because we're able to grow the footprint and grow the addressable market, as I talked about given extensions and government subsidies and some of the investments by the government in broadband. And we're going to evaluate every opportunity we have to accelerate our passings. So from here, I expect the growth is going to be fueled by the strength of the network, focused on innovation and product differentiation. We're going to continue to improve our products to be best-in-class, increase our speeds, and always enhance the customer experience. And so, our ability to compete in segment to customers and do it throughout the entire market, not just regionally, I think these are all the advantages we've gotten where I think we're going to keep growing. But Dave, why don't you go into some of the pricing and volume and some of the questions that Ben asked.
David Watson:
Sure. Hey, Ben, so let me start with trends. You asked about that. And so we're seeing a lot of the same trends, we've experienced at the end of last year with connect activity remaining lower than what we experienced towards the end of last year. And one of the key drivers other than seasonality, just not being as normal. One of the key drivers of this is lower move activity. And when you look at external move data, which we track very closely compared to '19, this move data tracks fairly closely to our connect indexing. So, however, in terms of trending, the great news is churn. Churn is at record lows and continues to get better. So one other thing in terms of trending is our focus. We talked about, we go after every segment, and we're going to also make sure we're competitive in the income constraints segment. So it's early, but I think we've done a nice job marketing the benefits of the new ACP program. So in terms of trending, that's where things stand right now. Mobile, I think it's a very good point and totally agree. Our mobile is key for us, in and of itself is a great growth opportunity, but it's also very important to broadband. We've talked a lot about broadband and churn benefits that continues. But we want to bring mobile value to every segment in every offer. So as we segment the marketplace in broadband, and whether it's a standalone broadband relationship, which is fine, but we're going to talk about broadband and mobile. And every single product and offer construct, we will deliver that. And we're simplifying and converging mobile offers just to make sure every single sales channel is optimized to deliver on these offer constructs. So look more in '22. But more of that, as we go throughout the year. And then last but not least, is pricing. In terms of broadband, we've had a very consistent approach to broadband pricing. We've been competing for a long time, in all sorts of different competitive environments. And we focus on different levels of broadband speeds. We focus on innovation and surrounding broadband with product enhancements that are embedded within broadband like Flex, you get security, coverage, great gateway devices. And we just tested a device that points towards longer-term, where we can deliver four gigabits in this trial symmetrically, up and down. So we have a long roadmap of innovation that we feel very good about that will eventually go into pricing. So - but our general approach is a holistic one. In that we are not, we focus on every single product area, but it's the total bill that we look at. And so that is our main focus, leveraging speed tears, taking always a look at the total customer bill. And from that perspective, we're a little bit lighter on broadband, the last couple of years, including this year. And as in video, we take a little bit more in video because of the carriage renewals. You can see our pricing approach as we balanced just to your initial point, share and rate, we think we have a good formula. We be competing like this for some time, and we feel good about this approach going forward.
Jeff Shell:
Hey, Ben, it's Jeff. So let me just give a little bit more color on Peacock. So going back to when we did our Investor Day, which is just over two years ago. We believe that the best model for us was an ad supported model. And we plan to offer and we did offer back at that point when we launched three different ways to get Peacock a free AVOD supported model, a light 499 light advertising supported dual revenue stream model with some more premium content. And then we offer - also offer a 999 SVOD product. At the time, we believed that the free AVOD product would kind of be our most popular and our leading product. What we found is that consumers are voting with their feet. And the vast majority of them are choosing the middle model, the 499 model with pretty more premium content, and a light ad load and ad load that's much lighter than linear and much lighter than some of our competitors. And that's resulted in some of the numbers that Brian and Mike laid out. Our MAAs are 24.5%, which is 75% of the way that to where we thought we'd be in '24 back then. We haven't really focused on paid subscribers. And we're already over 9 million people paying us real money. And when you add the fact that in Comcast territory and some other of our distributors, we offer this premium product bundled for free, and over time those will convert to pay. That's a pretty favorable model. And our ARPU has resulted in, has responded. I think in our Investor Day, we expected to get to $6 to $7 in ARPU, and we're already approaching $10 as Mike said in his comments. So this is really favorable for us. And what we've done is we've invested behind this, as Brian said. So we've put some more money into bringing our content back, our Pay-One movies, especially from HBO, which are going to be coming back later this year. And that's resulting in and the greater investment and the greater losses that were laid out. But we think also greater returns because this model is dual revenue stream model really mirrors our existing business. And we think that the peak investment year will probably be '23. Based on our plans, and then the revenue growth will overtake the investment growth and will start turning positive. The most important thing to keep in mind is that we're playing really a different game than our competitors. We've really believe that Peacock is not a separate business for us. It's an extension of our existing business, dual revenue stream. We are organized in our television business so that we run all of them together as one business. We programmed together as one business, picking the right model for each of our pieces of content to maximizes that. And we think over time, that's not just going to lead to good growth on Peacock, but it's going to lead to our TV business once we hit that peak investment period on Peacock returning the growth overall. So that we're as Brian said in the outset, we're number one on NBC. We're number one on news. We're -- our studios really strong. We have, in my opinion, the top content company in the world. And we're using that strength along with our business model to really play a different game in streaming than everybody else's. And we're really pleased with our performance so far.
Benjamin Swinburne:
Thanks, everybody.
Marci Ryvicker:
Thanks, Ben. Regina, we'll take the next question, please.
Operator:
Your next question comes from the line of Phil Cusick with JPMorgan.
Phil Cusick:
Hey guys, thanks. So one follow-up and then a separate question. First, on the Peacock side, I think you have an opportunity to pull content back from Hulu this year. Does it make sense to do some of that as part of this Peacock investment or is this more organic? And then second, on capital return. You have a $10 billion buyback authorization. You think that's a good guide for 2022 or do you think it could be substantially different? Just given the -- what you've outlined today? Thanks very much.
BrianRoberts:
Jeff, why don't you start with the Hulu question.
Jeff Shell:
Yes, thanks. Thanks for the question. So obviously, much of our strong NBC content, as Brian mentioned, premieres on Hulu. And over time, we'd like to bring that back to Peacock. But any discussions that we're having with Hulu, or will have Hulu we're really not going to comment on. So there's nothing really to report at this time.
Brian Roberts:
Mike.
Michael Cavanagh:
Thanks, Jeff. So and Phil so on capital return, I'd not take the authorization of $10 billion as a guide of anything. Not trying to send a signal there. That's the level that the board last authorized. We use some of that up, and we wanted to top it up as we started the year. And as you know, it's easy for us to go back when called for and quickly get greater authorization. So what I tell you to think about as we talk about capital return and buybacks is, Brian and I and all of us here have been talking about our excitement, and the imperative of getting back into balance where strong capital turn through dividends and buybacks, which has been a hallmark of this company over decades and decades. Would be back on the table, along with keeping the balance sheet strong, and obviously, prioritizing making high returning investments in our business, which we talked a lot about what's going on, on that side on the call earlier. So I think it sets us up to be at the place we're at now back in balance with leverage at 24. And I would point everybody not to number expect us to buyback, but rather the leverage level that I expect us to stay at, which is around this level of 2.4x. I think that is going to set this company up for in 2022 and beyond very strong capital returns. And the number you guys all come up with is really just a function of doing your model for your own growth. I think we're going to grow EBITDA. But there's a variety of views there. And I think we enumerated a lot of the areas from Epic, the park in -- theme park in Orlando, to Jeff's commentary and my commentary on expected losses of a Peacock as we invest there, yet that's to be funded out of cash flows that the business itself NBC media will generate. So we think that's a very thoughtful way of funding the pivot to future growth in the media side to name just a few. So and obviously, capex intensity a cable, maintaining at around the 11% level. I think is an important element for people to think about with Dave, having talked six months ago on this call about what he wanted to do to drive towards DOCSIS 4.0, which I think sets our network up for the future. So that's what I got for you on a capital return. Hopefully that hits it off for everybody.
Marci Ryvicker:
Thanks, Phil. Regina.
Phil Cusick:
If I can follow-up on one thing. You mentioned that working capital was a little lower in 2022 than for '21 you expected. How should we think about '22 versus '21? Thank you.
Michael Cavanagh:
I should - I could be nick quip, but your guess is good as mine, but really it's a hard number to forecast goes in. Obviously as we get back post-COVID and ramp up some production. I might tell you to expect it to trend a little bit higher than then it was and get back more towards 2019. But I said that last year and it didn't happen. So I will leave it to the point that it's a number that's, we're obviously when we spend money on working capital. We're expecting to get a good return. But I think it's somewhere in the range of where it's been, last year, the range would be where we were last year, or higher up to where we were in '19 pre-COVID. But I'm not in a position to give you a prediction other than give you some color.
Phil Cusick:
Thanks, Mike.
Marci Ryvicker:
All right. Thanks, Phil. Regina, next question, please.
Operator:
Your next question comes from the line of Doug Mitchelson with Credit Suisse.
Doug Mitchelson:
Thanks so much. One for Brian, one for Dave. Brian on connected TV, what should we expect the next few years as guideposts for what you would consider success with your connected TV efforts. And now you have some learnings, early learnings with Sky Glass and XClass TV? Do you have all the assets you need to be as successful and CTV as you would like to be? Dave on the wireless side. AT&T indicated yesterday what investors already thought, which is that the overheated wireless market and net ads would slow in 2022. How does that dynamic or would that dynamic a slowing wireless market impact the pace of net ads and promotional strategy for Comcast? And sorry, David, as part of that, now that you've reached full-year profitability in that business, should we think the strategy going forward is to sort of invest in customer acquisition and sort of maintain your breakeven or site profitability, or even though you're not reporting anymore what should we expect margins to continue to improve on the wireless side of the cable business? Thank you.
Brian Roberts:
Okay, there's a lot in there. And, Dana, I may come to you in a moment, or just had to comment a little bit about Connected in our early days of Sky Glass and just maybe in general, how you see it sets us up for the future. But I think that's the big picture answer that I would give, Doug is that we see people connecting to our network in a variety of ways in the future, and different generations of customers have different needs. So from the great new Wi-Fi device that Dave just talked about to what we can do with a new platform whether that gets you into Telemedicine, gaming, education, above and beyond all the entertainment, that news that we're doing today. And so when you play with Sky Glass or a Connected television, you see the potential opening up, it also creates a potential for partnerships with companies that want to use that platform, when extend their own products to different ways. So it creates relevancy for us with consumers. And our early learnings have been, I think pretty spectacular. So Dana, why don't you take a minute and just what you'll hear about Sky Glass also can relate to eventually XClass TVs, but Dana over to you.
Dana Strong:
Thanks, Brian and thanks, Doug, for the question. We appreciate it very much. I'll just start by saying really pleased 12 months in with how Sky performed in 2021. And I'd like to highlight landing EBITDA at a 10% growth rate really underpinned by the U.K., which continues to perform very well with growth in EBITDA revenue and customers. And a good turn as we head out of COVID here and we also have made the adjustment in our sports right strategy very successfully in Italy, in Germany with both entities outperforming our expectations. So I would say overall confidence in the Sky business as we walk into 2022 is feeling very good, feeling very confident about our growth prospects. And part of that also leads me to Glass because Glass is this will be our first full-year in Glass, we launched in the fourth quarter last year just before, we're really excited about it because it opens up new headroom for us. So what I mean by that is first, it opens up new customer segments as we move into an IP based service. So it gives us the opportunity to sell to customers that previously couldn't have that service because they weren't allowed Dishes. It opens up new customers who are more streaming focused, and value conscious customers. As we convert the cost of the TV into a monthly low cost price point like the mobile phone model, it opens up new value conscious segments for us. And it's important to kind of say that this is a really good retention product is it's a 24, 48 month contract. It also appeals to existing customers and it really deepens our relationship with them. So feeling really good about how it appeals to new customer segments ensures that existing customers. The second big source of value for us is it's a new ability to make a margin on equipment. So that's new headroom for us. And the third area for us and Brian reference it's a new platform and what we mean by that is a new platform for innovation for future services, so whether that's syndication to new markets, like our Foxtel deal in Australia, or new services like fitness, watch together games and other things we've got in the hopper, we're feeling like this becomes a continuous source for innovation, to either drive retention or launch into new revenue streams, depending on what the service is. We're off to a strong start. So we've got a great reaction from the market. In the launch phase, we focused on our existing customer base, our most loyal customers as we always do on Sky, we're really excited as we head into quarter one, to open it up to general market, more so and really start to step on the pedal. So for us as we enter into 2022, we really feel that Sky is in a strong position. We think that Glass is really off to a strong start, we're feeling good across all of our products and markets. And we think Glass is a really important growth opportunity for the organization for all the reasons we just touched on, Brian.
Brian Roberts:
Good, Dana. Thank you, Doug. A couple of things. Just following quickly, on Dana's point, we're very excited that Cable Group in the U.S. focusing on that global tech stack, and being able to pull off connected devices. And over time, we'll be opportunistic with what Dana is doing. And that we're leveraging our organizations just brought over from Sky working both with Sky, with Cable, Fraser Stirling that's looking across at all product innovation. And not only video, but also broadband. And that global tech stack is really important for us, XClass TV, it's early, but every single aggregation point will be converged over time, so that I think that's a real leverage opportunity. On your point of wireless, I think the biggest thing, Doug, is that there's just so much upside for us, the way we look at it, every single broadband home is an opportunity and every single broadband home should have at least a couple of lines. So to me, the addressable market expands. And as we continue to build out and add more homes, just more opportunities. So we go after a converged approach with broadband, and mobile, and it's a real opportunity to drive share in and of itself, mobile is a great product. But when you add it together, it just gives value to every single segment that's unique to us, that we can do differently. So to me, '22 is a year of optimizing that, as I mentioned earlier that we're going to take every single sales channel, simplify the go-to-market approach, with mobile included for every segment, whether it's income constrained right on up, there'll be a mobile component in everything that we do. So I think there's just a really big opportunity over time, and you look at it from an operational standpoint, one bill, one app, converge features in and out, leveraging Wi-Fi. There's a lot of opportunities for us in mobile. And by the way, we just launched it in business services and small business, and we're having great early success there. So mobile, I think will impact us about everything we do. One last thing, just a quick clarification for folks. When I was talking about trending, it was I was talking about not the last quarter of course, I meant worse than 2019-2020. But just to clarify that.
Doug Mitchelson:
Helpful, thanks.
Marci Ryvicker:
Virginia, next question, please.
Operator:
Your next question will come from the line of Jessica Reif Ehrlich with Bank of America Securities.
Jessica Reif Ehrlich:
Thank you. Two NBCU questions, first theme parks is a division which seems to have the most upside for the company. And once demand turns it tends to be this like a pent-up demand for years. So can you give us some color on like, what the underlying, what's going on underneath the surface? Are international visitors coming back yet? How much more leverage do you think you'll have in the parks? And what's the timing of Epic Universe opening? And then the second question, I just want to do a quick follow-up on Peacock. You came as you guys said you came out of the gate with a different strategy. But a lot has happened in the last two years with increasing global competition, can you just talk about your longer-term goals? Do you want to be a global platform, you seem more focused on profit and subs versus some of your competitors. How do you think about I guess, Jeff said you're managing the television business as one unit. So how do you think about differentiating content among your different TV businesses?
Michael Cavanagh:
Thanks, Jessica. So let me take those kind of in order. So first of all, it's impossible not just to be excited about our theme park business, we had a great year, we had a great fourth quarter as Brian mentioned. And really across all the metrics of that business, we haven't seen any impact of Omicron in Florida, for example and very limited impacts which we seem to be passed in Hollywood and Japan. So everything's kind of going in the right direction. And even as we start the first quarter, continuing in that direction, I think part of that, by the way is because we continue to invest in our attractions during the pandemic, as Brian also mentioned, with the lots of [indiscernible] in Orlando, and pets in Hollywood, and Nintendo, which is doing really well in Japan has led that park to rebound really, really quickly. So all signs are pointed up in our theme park business. And I agree with you, we have a lot of growth ahead, our international visitation has not returned to what it was historically would be in Florida, we generally are in the low 30s. Right now, we're just above 20 with most of that visitation now coming from the U.K., and Europe, Latin America hasn't returned yet. So we have upside there as people continue to increase travel. And we're also I should mention very happy with Beijing, which is open people love the park. And when travel opens up in China, after the Olympics, we are really optimistic of that park long-term. So everything is going well and then trending in the right direction. Epic is full steam ahead. We're, I was down there a couple of weeks ago. And the construction is going really well. And I think we said this in the past, but we expect that park to open in '25 and certainly in time for the summer of '25 and we'll be back to you and everybody we get more granular on the date.
Brian Roberts:
And just on that point, if I look back over COVID, one of the things I wish we could redo was slowing down Epic, because I agree with your both with Jeff saying and with your point, Jessi, this is a business that if you build wonderful attractions, there is pent-up demand. And we're going to make a fabulous park at Epic and we're full steam. We're going as fast as we can now to make up for lost time.
Michael Cavanagh:
Turning to Peacock, so let me just first say that, that we believe as everybody else does that you need global scale ultimately to compete in the streaming business that that is clear both in terms of your content spend and your technology and brand spend. Like everything else, we're taking a little bit different approach than everybody else. First of all, if you look at where we are today, just like Comcast put their shoulder into Peacock domestically to get us where we are. Without Sky, we would have been a much different place with Sky which has launched Peacock in the U.K. and Germany. Thanks, Dana and is launching in Italy later this year, combined with the Sky Showtime joint venture that we have, we believe those all of those territories get us with the U.S. to 70% of the overall streaming market because remember, you can't launch streaming in places like China, there's parts of the world that just doesn't work. So the real question is how we get to the next 30%. And we're going to be disciplined about it. We're going to look to partnerships and really on a bespoke country-by-country basis of how we expand internationally. And we're going to get to global scale. But we're going to look to do it really probably in a more measured country-by-country way and optimistic that we can get there. And then lastly, your question on content is an interesting one. We believe very strongly that Windows matter in the content, business Windows matter in the movie business, Windows matter in the TV business. When you take a piece of content, and you put it on different platforms, sometimes you get a new user base, which then feeds into demand back in your original platform. And we're going to use the strength of our platform to optimize across each piece of content and give each piece of content the biggest chance of success. So it's not really a science, it's more of an art where we think content can work. And you'll see content from us going across multiple platforms in multiple ways. And we'll really look at it for each piece of content, whether it we think it can drive Peacock subscription, which will start on Peacock or whether we think it can drive reach and will start an NBC or some of our linear platforms. So hopefully that answers your question.
Jessica Reif Ehrlich:
Okay, thank you.
Marci Ryvicker:
Thanks, Jessica. Virginia, we have time for one last question.
Operator:
Our final question will come from the line of Craig Moffett with MoffettNathanson.
Jay Li:
Hi, this is Jay Li on for Craig Moffett. Thanks for taking the question. On broadband, could you talk a little bit about what you're seeing competitively in markets, whether it's fixed wireless or fiber? And then in the context of share buybacks, can you give any color on the expectation of Peacock content spend in terms of incremental versus reallocation that you mentioned earlier in the call? And then it sounds like you're doing a bit more agile on the cable side and the impact in terms of pace and impact on CapEx there as well. Thank you.
Michael Cavanagh:
It's Mike. On the last two, Peacock we kind of covered the color there. The expectation that losses this year with the investment net of what we get reallocated will be a Peacock loss of $2.5 billion is the likely number we think and then on Cable, the 11% CapEx intensity that we talked about is all in for the all the initiatives, Dave has described. So in competition really hasn't been a notable shift in the competitive environment from either fiber or fixed wireless, still very competitive, plenty of activity going on in terms of overbuild. And we've been at it for quite a while. And by the way, including fixed wireless where the earliest market launches, it's almost three years since we've competed against those early launches in fixed wireless. So, our game plan is to anticipate where and how competition happens. We have a constantly evolving playbook. And we're -- the key point is we're growing penetration where we compete against both fiber and non-fiber. So we take it seriously. We look at each one of the areas, all the varieties of overbuild fiber and fixed wireless and our goal and the game plan is to focus on our ubiquitous network advantage that we have not looking at our competitors so often at a very local level, have to make trade-offs on their network decisions. Our DOCSIS 4.0, DOCSIS game plan is a very robust one puts us in position to deliver and capacity in speeds on every application that's out there. Our goal has always been I mentioned earlier to develop a better product and deliver it. That's very different from our competitors where you just add value, and now including mobile, but we just have a different broadband product. It's better in terms of overall speed and coverage and Wi-Fi when you pull it all together, the net of that is a ubiquitous, better product. And we're delivering more passings and so as competition talks about that we're adding passings and did a really nice job the last handful of years and we will continue to do that. So our goal is to stay ahead of every single application that's out there and deliver the best broadband service and we feel like we're in a good position.
Marci Ryvicker:
Great, that will conclude our fourth quarter 2021 earnings call. Thank you everyone for joining us.
Brian Roberts:
Thanks everybody.
Operator:
There will be a replay available of today's call starting at 12 'o clock p.m. Eastern Time and will run through Thursday, February 3 at Midnight Eastern Time. The dial-in number is 855-859-2056 and the conference ID number is 2698862. A recording of the conference call will also be available on the company's website beginning at 12.30 p.m. Eastern Time today. This concludes today's teleconference. Thank you for participating. You may all disconnect.
Operator:
Good morning, ladies and gentlemen, and welcome to the Comcast Third Quarter 2021 Earnings Conference Call. At this time, all participants are in a listen-only mode. Please note that this conference call is being recorded. I will now turn the call over to Senior Vice President Investor Relations, Ms. Marci Ryvicker. Please go ahead, Ms. Ryvicker.
Marci Ryvicker:
Thank you, Operator, and welcome everyone. Joining me on this morning's call are Brian Roberts, Mike Cavanagh, Dave Watson, Jeff Shell, and Dana Strong. Brian and Mike will make formal remarks while Dave, Jeff and Dana will also be available for Q&A. Let me now refer you to Slide 2, which contains our Safe Harbor disclaimer. I remind you that this conference call may include forward-looking statements subject to certain risks and uncertainties. In addition, during this call, we will refer to certain non-GAAP financial measures. Please see our 8-K and trending schedules for the reconciliations of these non-GAAP financial measures to GAAP. With that, let me turn the call over to A - Brian Roberts for his comments. Brian.
Brian Roberts:
Thanks, Marci, and good morning, everyone. We had a wonderful third quarter across the entire Company, with 18% growth in adjusted EBITDA and 34% growth in adjusted EPS. And we generated $3.2 billion of free cash flow. One of our goals the past several years has been to return to a position of offensively investing our existing businesses, paying a growing dividend, and also buying back meaningful amounts of stock. So, I'm pleased to report that we have now achieved all of that in this quarter and we're back to our desired leverage ratios. Our Cable division continues to be a standout delivering over 7% revenue growth and the fifth consecutive quarter of double-digit EBITDA growth of 10% fueled by our broadband business, which generated 300,000 net additions and contributed to a very healthy 255,000 net new customer relationships. Business services has emerged from the pandemic and was also a key driver of our results. And we believe this momentum will continue. Our success comes from our network advantage, innovative products, and world-class operational capabilities which enable us to provide an unparalleled experience. Just like in residential, we are proactively responding to the needs of our commercial customers and offering personalized solutions. While small business has led our growth for the last decade we're still significantly under-penetrated in the mid-market and enterprise segments. We see a lot of potential to take share in our large addressable market, which just got even bigger post our recent acquisition of Mesa G (ph.), which builds on our strong offering of technology solutions. Mesa G (ph.) has become a leading provider to companies worldwide and unlocks a customer segment that we don't have today, particularly U.S. based organizations with multi-site global operations. Xfinity Mobile exceeded its prior record, adding 285,000 lines, the most in any quarter since launch. And we continue to evaluate ways we can accelerate this business even further as wireline and wireless connectivity services continue to converge. We're looking at new, exciting products and packaging that highlight how we're able to provide our customers with the best and most reliable broadband wherever they are or wherever they go, and help them save money at the same time. And with only 6% penetration of our 32 million broadband customers we have a long runway. Taking all of this together, we have an incredibly robust broadband business and we've been adding over a million broadband customers each year for the past 20 plus years and we continue to deepen these relationships by offering a fantastic and differentiated in-home experience with the fastest modem and gateway and the greatest WIFI coverage. We plan to continue our relentless focus on aggressively developing and improving our suite of products around connectivity. The foundation of all of this is our network. And we are currently in the process of deploying new technology, updating key infrastructure, and accelerating virtualization across our footprint so that we can deliver even further enhancements, fast and at scale to millions of customers. And we will continue to evaluate every opportunity we have to expand our passing’s which will bring our amazing suite of products and services to many new homes and businesses. All of David Watson and his team superb execution is around decades of investment that has led to constant new product innovation, including this month's launch of XClass TV, an extension of our leadership in video aggregation. XClass is an innovative smart television powered by our global technology platform that brings the best of our Company's entertainment operating system to consumers nationwide, together with the option to use either Xfinity, Charter, or other entertainment apps. At NBCUniversal, we continue to see great progress in each of our businesses. But I'd like to highlight our theme parks, especially Orlando, which just reported the most profitable quarter in its history despite having virtually no international guests, due to COVID related travel restraints. In Hollywood, we continue to see recovery and we had a very successful and exciting opening of Universal Beijing Resort on September 20th. I also look forward to COVID related restrictions easing in Osaka which could happen soon. Our media business is also doing very well. We're benefiting from the many changes Jeff Shell and his team implemented starting in 2020. With new hires, different roles, fresh content, and a more efficient operating structure. We're seeing the financial success in both our linear networks, as well as Peacock, which has maintained its momentum. We have a new breakout hit with La Brea which has been a contributor to NBC's overall audience lead this primetime season as well as the best performing new show on Peacock. Sunday Night Football has returned with great momentum, which we're seeing across our platforms. And we're thrilled with the performance of our second Halloween installment, which generated more revenue in its opening weekend at the domestic box office than any other film this year with a day and date streaming release and as the number one non-live event premiere in Peacock's history. We're also looking forward to extending our streaming platforms outside of the U.S. With Peacock launching on Sky next month and Sky Showtime in the works for mid-2022. At Sky, I want to re-emphasize how well we're performing in the UK, which continues its growth trajectory and customer relationships led by record low . We're also seeing great momentum in our broadband and mobile businesses. Earlier this month, A - Dana Strong and her team introduced Sky Glass in London, a premium all-in-one streaming television and multi-channel subscription package that is so much more than just a stunning TV with amazing sound. It's an innovation platform that opens up a whole new world of entertainment for our customers, and simplifies the experience so they can stream every channel, every show and every app, in one easy-to-use interface. And already, the customer response has very much exceeded our initial expectations. We're also incredibly proud that Sky Glass as the first TV to be certified carbon-neutral. Sky has been leading all of Comcast with its sustainability goals. And is the first media Company in the UK to commit to being net carbon zero by 2030. While Glass and X Class are distinct products with different monetization and distribution strategies, they extend our customer base beyond our previous capabilities and they run off the same global technology platform. This allows us to quickly bring the best features to consumers across territories, segments, and brands, and on Comcast hardware and through our syndication partners. I'm pleased to also announce today that Apple will bring Apple TV Plus and the Apple TV app to our Xfinity and Sky customers on X1, Flex, XClass, Sky Glass, and Sky Q devices and Comcast is bringing the Xfinity stream and apps to Apple TV devices. We're working together with our partners to deliver the best apps and experiences on our platforms. And our teams are sharing capabilities and collaborating across the Company collectively drawing on our scale and leadership and broadband aggregation and streaming to innovate and profitably serve new and existing customers. Looking ahead, I am excited about the opportunities we have to both invest in our business and return capital through buybacks and dividends, all while maintaining leverage around current levels. And I believe we are extremely well-positioned to continue our track record of building long-term shareholder value. So, I'm pleased to now hand it over to Mike for more detail on this strong quarter.
Mike Cavanagh:
Thanks, Brian. And good morning, everyone. I'll begin on slide four with our third quarter consolidated 2021 results. Revenue increased 19% to $30.3 billion. Adjusted EBITDA increased 18% to $9 billion. Adjusted EPS increased 34% to $0.87 per share. And finally, we generated 3.2 billion of free cash flow. Now let's turn to our business segment results, starting with Cable Communication on slide 5. Cable revenue increased 7.4% to $16.1 billion. EBITDA increased 10% to $7.1 billion and net cash flow grew 16% to $5 billion. As a reminder, comparisons to last year were impacted by adjustments accrued for customer RSN fees. Excluding these adjustments, cable communications revenue increased 6.3% with no corresponding impact to EBITDA. We added 255,000 net new customer relationships in the quarter, once again, driven by broadband, where we added 300,000 net new residential and business customers. We continue to benefit from high levels of customer retention with broadband churn improving to the lowest rate for any third quarter on record. The strong level of net customer additions over the past year, including this third quarter, coupled with higher average revenue per customer, drove broadband revenue growth of 12%. This growth was about a point lower, excluding the RSN fee adjustments in last year's results. Wireless and business services also drove our strong cable revenue growth. Wireless revenue grew 51% driven by growth in customer lines and higher device sales. Overall, we added 285,000 lines in the quarter, the best results since launching this business in 2017, bringing total mobile lines to 3.7 million. Business Services revenue increased 8.7%, reflecting an increase in rates and customers primarily driven by the continued improvement in small businesses. We added 18,000 net new customers in the quarter and 72,000 over the past year. We recently closed on our acquisition of Masergy, which enabled us to offer a broader range of products and solutions to mid-market and enterprise customers and expand s our market opportunity to customers with a global presence. Moving to Video, revenue increased 1.4% and was flat excluding the RSN fee adjustments in last year's third quarter, driven by a residential rate increase at the beginning of the year, mostly offset by a video subscriber, net losses totaling 408,000 this quarter. Last, advertising revenue increased 4.6%, reflecting a strong overall market recovery compared to last year's third quarter which was impacted by COVID, partially offset by lower political advertising. As a reminder, the Q4 year-over-year comparison will be impacted by record levels of political advertising last year. Turning to expenses, cable communications ' third quarter expenses increased 5.3%. Programming expenses increased 7.6%, mainly reflecting the comparison to last year, which benefited from RSN adjustments. Excluding these, programming expenses were up 2.8% as we begin to lap the large number of contract renewals that started to cycle through in 2020. Non expenses increased 3.9% and decreased 0.8% on a per relationship basis, reflecting our investment to drive growth in our core businesses, broadband, wireless, and business services. This resulted in higher technical and product support in advertising, marketing and promotion expenses, which were partially offset by lower bad debt and customer service expense. Cable Communications' EBITDA increased 10% to $7.1 billion, including a contribution of $51 million from our wireless business. Cable EBITDA margin reached 43.9%, reflecting 120 basis points of year-over-year improvement. While the RSN fee adjustments had no impact on EBITDA, they did impact margins last year. Excluding the RSN adjustment impact, our margin expanded a 160-basis points year-over-year. Cable capital expenditures decreased 5.4%, resulting in capex intensity of 10.4% for there is typically some choppiness and Cable capex from quarter-to-quarter, mainly due to timing. Now let's turn to Slide 6 for NBCUniversal. Starting with total NBCUniversal results, revenue increased 58% to $10 billion and EBITDA increased 48% to $1.35 billion. Media revenue increased 48% to $6.8 billion, including $1.8 billion associated with the Tokyo Olympics. Excluding the Olympics, revenue increased 9.2% driven by higher distribution and advertising revenue. Distribution revenue increased over 12%, reflecting higher rates, post the successful completion of several carriage renewals at the end of 2020. And a growing contribution from Peacock, partially offset by subscriber declines, which have been stable for the past few quarters. Advertising revenue increased 7.2%, reflecting an overall market recovery compared to last year, very strong demand and pricing for our Ad inventory. A higher contribution from Peacock, and a solid start to the new fall season, including Strong NFL ratings partially offset by the timing of sporting events compared to last year when several events that shifted from the second quarter to the third quarter. Media EBITDA increased 1.2% to $997 million, including results of Tokyo Olympics. The favorable comparison on the timing of other sporting events and Peacock losses that were impacted by higher costs associated with the day and date release of the Boss Baby
Marci Ryvicker:
Thanks Mike. Operator, let's open up the call for questions, please.
Operator:
Thank you. We will now begin the question-and-answer session. . If you are using a speakerphone, you may need to pick up your handset first before pressing the numbers. . Our first question comes from Benjamin Swinburne with Morgan Stanley. Please go ahead.
Benjamin Swinburne:
Thank you. Good morning. Maybe Brian, starting with you. The Sky Glass -- the move towards the smart TV seems like a really interesting evolution of your product set, taking the business here beyond your footprint as you noted in multiple markets. Can you just talk about some of the long-term vision of what that turns into for the Company? Because it seems like it's a pretty significant opportunity as you've been limited essentially geographically in the past. And then, I guess I have to come back, Mike, to your last comment there about leverage. Just doing some quick math. I mean, you guys are run rating -- I guess -- $5 billion of buybacks a year, looking at the second half. You've got a 4 billion or so dividend, you generate a lot of freer cash flow than those two numbers. So, to stay levered here, there's a lot of excess cash flow which is obviously a nice problem to have. Anything else you would add in terms of how you stay at 2.5 times has given the strong free cash flow dynamics of the business would be greatly appreciated. Thank you.
Brian Roberts:
Thank you, Ben. Let me start that if you look at where we are today, we -- the global technology platform, we do about 5 billion entertainment streams a week on 75 million devices. So, we have a huge global scale. And one of the great things that we've been working on with Dana and Dave is having a global technology platform and working together on product innovation. So, to specifically talk about the connected TV, streaming TV, which is what Sky Glass and X Class are really all about. I think it's a natural evolution. So, I think it's a beginning of a logical extension. And so, I was in London for the launch of Sky Glass and we've been working on it since the day we bought Sky, taken about 3 years to see it come to fruition. It's a really exciting product to simplify for the consumer so much Dana can talk at a moment a little bit about it. It doesn't really breakthrough idea I think on how people buy it and pay for, but mostly, it's an embodiment of what we do well, which is aggregation. And that we're going to find a way for consumers to get to what they want faster, personalize it, and have fun along the way. And then it's a platform for innovation on go-forward basis for where we think television may evolve and whether it's gaming, whether it's fitness, healthcare, education. And so, having that be part of your relationship with our Company, I think is novel territory for us to do R&D off of in the US, and finally allows us to take it all over Europe, potentially, as you say, in and out of footprint. So, we're starting in the UK but we have ambitions to expand quickly to other countries. And it's great for streamers and streaming services. Our importance to the streaming universe will continue to grow and our relationship and certainly the Apple announcement today is that the latest iteration of that. In the U.S., pretty much locked in sync with our Sky team is the X Class, and Dave can talk a little bit about that. But -- we look at the markets, there's different opportunities, different realities with our partnership with Hisense and with Walmart, where many Americans get their televisions. And so, we're excited to begin. And I think -- so different ends of the market, perhaps. We'll look at this as learnings across the globe. And it follows right on the heels of X1 -Q (ph.) Flex and the progress we've made on innovations. So, I'm really excited by it, and I think it also shows the one Company working well together. Let me start with Dana. Why don't you add a few thoughts on Sky Glass? And then Dave over here and I, we'll get to the question on leverage with Mike.
Dana Strong:
Thanks so much. Fine. I appreciate it. Sky Glass is our latest innovation for a new streaming TV. And as it was touched on, this eliminates the need for a dish and a set-top box. This is really, really important in the go-forward and we believe it's the smartest TV in the market. I can say based on our experience of product launches, the consumer reaction here has been fantastic. And I think that really starts with the product itself which is quite innovative. We've changed the commercial model of the product to follow the approach of the mobile handset sales. So, we've converted a large upfront payment to an affordable monthly payment with ownership, of course. It establishes a long-term relationship with the customer as a result and it really improves -- the products really improve our acquisition economics because it allows for self-installation and there is no longer need for a dish and a set-top box. And another big part of the product innovation has been reducing the complexity of the purchase decision itself. So, everything is inside, all of the highest specs and the customer really only needs to choose the size, inclusive of the audio, which is truly fantastic, all built in. And then the breakthrough in the experience. And that's where Sky really does shine as in the fully integrated product. So that interplay between linear, on-demand, and app content, which can really enhance people's time spent viewing, so you no longer coming in and out of apps, but the content is lifted up, enabled to tag or crop content more easily. This is what kind of makes the products such as standout. And I think it's driving some of the consumer reaction that we've seen. And Brian touched on, we think Sky Glass gives us some interesting headroom. It opens up customers we haven't been able to reach before as they've been prohibited from having satellite dishes or didn't want them, opens up customers who are more interested in streaming content. It opened up syndication opportunities for us. And importantly, as Brian touched on it, opens up a lot of opportunity for both stickiness and potentially new revenue areas when we think about things like watch together or fitness and health, long, long term. We think this is a platform for innovation and really just the beginning. And I think the compelling part about this is that all of the guts of this are exactly the same as all of the Comcast technology. So, this is all built through the collaboration and enablement of Comcast. And so, the synergies between this and some of the smart TV developments in the U.S. are a huge synergy, is where the hardware, the software, the cloud services are almost entirely the same.
David Watson:
Hello. This is Dave then, so -- and I think Dana hit it, Brian hit it, it's a -- really is for XClass, we're not starting from scratch because of this constant focus around innovation and working with the Sky team, working together with the cable group. So, we're excited about XClass. It's early days, but it is clearly the smart TV is a really important device to get to. So, we're able to take our software stack working across the board and focus on the right segment that wants very little friction that just wants the smart TV to work and we're able to do two things. One, delivered the world-class UI. So great voice, great data integration, able to add things like the Charter app, our app on top of it. And so, we can -- there's a lot of flexibility that we have in the business model that we have. We can go to market with the TV manufacturers, the retailers in mind, and pull it all together in a unique way, it's because we're coming in a little bit later. So, it's a great product, we're very excited about it within our footprint outside. And we're able to position Peacock as a key part of the offering and a great way, and within the UI. And so overall, very excited early but this is clearly a focus of ours.
Mike Cavanagh:
Thanks, guys. Ben, it's Mike. On capital allocation and leverage, just to recap things, we ended at 2.4 times leverage. Like I said earlier, we intend to stay around this level from here, plus or minus a tick or so. We're not trying to stick the landing each and every quarter on a specific number by any stretch. But -- that's right. I think the -- we've said all along that our businesses are healthy, as you're going to hear from all the operating executives here. They're all going to grow free cash flow over the long term, and that does create a big long-term picture for us that will put us in a great position to continue to maintain the strong balance sheet we have, continue invest organically in the businesses, and then return ample capital back to shareholders. And the prompts of the business and the patterning of those investments are what'll dictate the outcome, but it's -- we feel very good about being back at this place where that's what the picture looks like.
Benjamin Swinburne:
Thank you, everyone.
Marci Ryvicker:
Thanks, Ben. Operator, next question, please.
Operator:
Our next question comes from Doug Mitchelson from Credit Suisse.
Doug Mitchelson:
Thanks so much. So, I guess that leaves broadband for me. And so, I think Dave, in particular, Brian, I'm not sure if you have thoughts as well. There's just a lot of concerns in the marketplace by investors on fiber build-out and fixed wireless and then of course 3Q came in below 3Q 19. And I think Dave, a couple of questions. One is, what's the right baseline for growth in broadband net additions that investors should think about. I think during the pandemic, as we move through? A lot of us look at 2019 as a normal year, pre -pandemic. It was a good year for you and the industry for broadband growth. So, one, when you look forward, like what's the right baseline for growth that you measure your businesses on? And then secondarily, any thoughts on how momentum looks in 4Q and how you feel about competitive threats would be helpful. Thank you.
David Watson:
You got it, Doug. So first off, as you said, we're still clearly in a fluid environment. To be clear though, the fundamentals of the business are very strong. And there is a really long runway of growth in broadband. So, we haven't changed our feeling on that at all. We have a terrific network scaled. It's ubiquitous and it continues to perform exceptionally well. And we're in a good position for the future. So, we haven't changed our view on the long-term trajectory of the Connectivity business. I'm just as confident and optimistic in the prospects for this business as I've ever been. been. So, when you look at the whole year, I think it underscores the strength of broadband. Year-to-date we've added over 1.1 million net additions, and we've been adding over 1 million broadband subscribers each year for the past 20 years. And as you said, while the pace in Q3 was slower than we saw earlier in the year during the height of the pandemic, our broadband net adds are still very healthy and our churn remains at record lows, certainly for Q3. I think it's important to look at the current environment and I think that points a little bit, Doug, to what you're talking about. And just a couple of drivers to call out. One, when you look at the slowdown and Mike talked about this earlier, there have been a slowdown in connects across our footprint and we look very closely at the move activity. There's more activity earlier in the year around moves, slower now, and certainly with the last couple of months. Below 2019 levels in terms of moves. A little bit less college student activity, not alarmingly so, but a little bit less. And just a little bit less switching activity overall. I think you look at other operators, everyone's turn is down. That means some less jump balls where we do well. I think the other thing to call out in terms of drivers, we're seeing less growth from the lower income segment. We're still adding customers in this segment but not at the same rate as earlier. There are new government programs like EBB. We're seeing traditional wireless, not fixed wireless, but traditional wireless participates and be very active in this program. And last point on competition, look, we take it all very seriously and we've been in a very competitive situation for some time. Our focus has not wavered. We innovate, we deliver the best product for each segment. We break the market down in term second -- terms of segments, and we compete at a very local level. We have our granular view literally at the block level geographically. And by each segment from HSV (ph.) is the only -- the multiple product household. So, you add it all up, our turn remains at record lows, whether it's fiber, whether or not. And we look at our competitors' performance overall to ours historically and now. And I think this says it all. So, as for expectations for full-year results, while current visibility and overall activity creates a little bit of modest risk, we still believe full-year net adds will be around 2019 levels. So overall, when you look at this year and you go back to 2019, 2019 was second best year that we've had and -- well over a decade. It's just a terrific year. And so, for us to be at that level and the consistency that we've had has been so strong and you point to the fundamentals. There are some things that were on but like always, you attack them and you break them down, but I really like the fundamentals and the momentum that we have, so I think the runway is absolutely still there. And the last point is Business Services is a very important part of the connectivity story. And in there, I love their momentum as well. So, you add it all up, I like where we're at with connectivity.
Doug Mitchelson:
Thanks very much.
Marci Ryvicker:
Thanks, Doug. Operator, next question, please.
Operator:
Our next question comes from Jonathan Chaplin with New Street.
Jonathan Chaplin:
Thanks. Dave, I'm wondering if I can follow up on that last question. If the full-year is around 2019 levels which suggests that 4Q is a bit below where you were in 2019, is it your sense that we pulled growth from the fourth quarter earlier into the year and 2022 will be back to that normal trend or do you think the slowdown that we're seeing in 4Q might continue into 2022? And I recognize that it's difficult to have visibility given all of the sort of the puts and takes coming out of the pandemic but any color around the progression of the trend would be -- I think would be really helpful to investors.
David Watson:
Understood. As I mentioned, around the visibility. So, I wouldn't comment yet at this point on '22 other to say what I've already said around '19 being very strong and point back towards the fundamentals and terms of the trending around turn the activity that we have. And so, and more to come later, but I think there's -- we have this consistent momentum. I'll be going back -- pointing back to over a million broadband net adds in over a 20-year period. Just speaks to the strength of the category. So, overall views, long runway for growth, where we're at with penetration, we haven't changed our longer-term view of that.
Jonathan Chaplin:
And just following on from that, it's presumably the low churn that you're seeing is speeding into the tremendous EBITDA growth that you're seeing in the Cable segment as well. If churn for the industry has to recover for growth in broadband to recover, would that -- is there an offset to growth in EBITDA then as we think -- as we look ahead as well?
David Watson:
I think the main point, churn is already at a very good place. I think Our overall are record lows. So, I think what we're dealing with these transactional activities, it's a little bit later on the connect side. So, we're already in a good position. I think we have a balanced approach towards ARPU growth. We have a balanced approach towards customer share growth. So, those fundamentals I think are consistent.
Brian Roberts:
That's the one point I just -- this is Brian. Just want to add to Dave, I think gave a very comprehensive and I totally agree with the two questions that got asked he's answered. I think that that last point, I just want to underscore which is where the record low churn suggests to me anyway, very stable business. That's what's so great about the 32 million broadband customers we have. We have a recurring business. So, while maybe there was a pull forward, maybe there's a slowdown, time will tell as your question suggests. Where we're looking at, how do we grow EBITDA, how do we grow margins, how do we maintain and offer more product connectivity? The very first thing we talked about, what else can you do with broadband? What will broadband evolve to over the next 5 years, 10 years? So, we're super focused on minute-to-minute, but we're also -- I think Dave put in context just how good we feel and its certainly business services the same kind of innovation that we've been doing in residential, we're doing in business services. And so, it's not some change in market conditions that really, we've all been reading about. While there may be coming, and maybe there's some of that, I actually think it's personally the disruption from the pandemic coupled with a large percentage of Americans have broadband. So, the question for us go forward is, how do we continue to grow the value of that broadband and obviously therefore grow the value to our shareholders.
Jonathan Chaplin:
Great, thanks guys. I really appreciate it.
Marci Ryvicker:
Thanks, Jonathan. Operator, next question, please.
Operator:
Our next question is from Jessica Reif from BOA Securities.
Jessica Reif:
Thank you. I guess a bigger picture question and that's something really short. You look out towards next year. NBC year, we both clearly have a record year, but the Olympics Super Bowl, record upfront, political looks like there's a lot of money being raised. Hopefully we'll see a return of international theme park visitor and seem to be stabilizing. Sky obviously, you've got this rollout of Sky Glass and Peacock and hopefully benefit from some of the past investments. And Cable as you guys have just discussed, you're going out of footprint with XClass TV, which I loved your comments, but it seems like it would benefit broadband, Peacock, and advertising mobile more aggressive. So, with that long-winded introduction, I just -- could you talk about your priorities for 2022 and beyond? How different will the business look over the next 3 years to 5 years? And then a quick short question, it's just on Peacock, you didn't mention anything about usage or monthly active accounts. So, if you could give some color there.
Brian Roberts:
Well, let me start, but thanks for -- you're all over the sense of optimism. And at least, I think we all feel for the Company. I think we're one of the fortunate companies. During the pandemic, we've talked in the past about how well I think we transition to work from home, customer care, continued productions. So, as we come, hopefully, out of this in the U.S. and globally, where are we driving or Company? And I think we will ultimately go where the consumer wants to be. And we have products and different prices that allow customers to come to our Company. We're getting close to nearly $60 million customer relationships. I think $57 million or $58 million global relationships. And these are $100 a month plus type relationships. And so, we want to be the best leader. And that's why we're continuing the innovation, and then you add in theme parks and she talked about, and the big events that people come to our Company, whether they're advertisers or business partners. So, I think that's all driven off a global technology platform. And that's where I think we have the real leadership. And then, I want to echo what Mike has said a couple of times. We feel like we're back in balance in our priorities, and that really puts us in a position to go forward to be disciplined in what we're doing, be a leader. And that's going to produce after all the many years that our Company has been building these relationships around the world to produce a lot of free cash that will be returned to shareholders. But, Jeff, why don't you go specifically to the Peacock and other NBC? We haven't heard from you yet. So maybe talk about the Company in general.
Jeff Shell:
Yeah, thanks. Thanks, Brian and thanks, Jessica. So, everything on Peacock is heading in the right direction and there's really nothing from a trajectory perspective that's any different than it was last quarter or the quarter before. All metrics are pointed up. Our usage continues to be great. Our mix of users continues to be great. We added a few million more subs, more MAAs. Everything -- advertising, we -- in this quarter, we just at the tailed of the quarter, we started selling advertising beyond sponsorship of which in the fourth quarter, it's all beyond sponsorship and that is going spectacularly well. So, we're really pleased with Peacock. It's way ahead of where we expected to be at this point. And every month, every quarter, it gets further ahead. And as you were talking about the business overall for next year, I was getting excited because we're very excited about next year with everything that we've got coming across NBCUniversal from the Olympics or the Super Bowl, to a spectacular movie slate, to a very strong advertising business, ratings at our linear networks improving. And I think Peacock -- I would add to that, that Peacock is doing really well right now without most of its programming strength. So, if you look at the future, and you look at where we're headed with Peacock, we have -- because of the pandemic we are behind on our original production. So, we're going to start to see a ramp up in originals on Peacock, which is very necessary to continue to grow, to have successful and robust original programming and we're excited about a lot of the things that were making for the service. We decided to buy our first window as we talked about last call of our movies. So, our Pay1 Rights, so to speak. And the first movie in our Pay1 Rights will hit Peacock in the first quarter, and then we'll have a steady supply of movies. We've seen across all streaming platforms that movies move the dial, they move the dial for Peacock in this quarter with Boss Baby, recently with Halloween Kills, which by the way was a huge hit on Peacock and a huge it at the box office. So, it shows that you can play in two different markets. So, we have all of our movies coming to Peacock and we couldn't be more excited about where Peacock is, and we'll continue to invest behind that success. I think it's important to remember too that we launched just over a year ago. We launched in July of last year. So, we've been in business for just over a year, and we're already more than a third of where Hulu is now, which is a service that's been more than decades in the making. So, excited about the year overall in the Company and really excited about where Peacock's going.
Jessica Reif:
Thank you. Thank you.
Marci Ryvicker:
Thanks, Jessica Operator, next question, please.
Operator:
Our next question comes from Craig Moffett with MoffettNathanson.
Craig Moffett:
Hi, thanks. So, I guess, we -- having talked about broadband and some of the growth initiatives across the Company, let's talk about wireless as the other big growth initiative. I guess, first the way I would question sort of, we've seen some data that suggests that your Wi - Fi is offloading a lot more traffic than we would've expected from the contracts so that the gross margins of that business maybe much more -- much higher than we had previously believed. It makes me wonder, what's the strategic goal for that business? Is it really to drive the business into being the largest, most profitable business it can be or is it still largely to reduce churn on broadband and think of it as more of a defensive product for protecting your existing business. And then if I could just squeeze in a second unrelated question. Can you just update us on your thoughts of Hulu, which, I guess, doesn't necessarily come up until 2024? But is there any opportunity that you might do something with Hulu sooner?
David Watson:
Hey, Craig, Dave here. So, let me start with wireless. So, I don't think -- We really haven't changed our -- the strategic imperative behind Mobile, but most certainly, things have accelerated. And we are very focused on how we leveraged Mobile to support broadband. Once we successfully worked on the Verizon relationship and improve the MVNO relationship. We're able to go-to-market with and launching the new unlimited plans, combining that with By the Gig, just puts us in a unique position. So, I think our goal is what we said earlier is to go faster and leverage mobile completely and everything that we do and how we surround broadband with a terrific product, I think it is profitable. It'll continue to be, we feel confident of that. But the main focus is to drive broadband. And there are a couple of key things
Mike Cavanagh:
Hey, Craig, it's Mike. So, on Hulu, just tremendous increase in value there. Obviously, great business that's participating in one of the hottest areas of value increased streaming. So, we're happy to be along for that ride. Obviously, while we set up our own thing in Peacock. In terms of the deal, it is a couple of years out. But remember, we put this together a couple of years ago and I'm certainly glad we didn't exit at the time, 3-year or so years ago. So, like the deal we have and I think we're always open for business. But it will be fine if we stay to the end because I expect value to keep increasing.
Craig Moffett:
Thank you.
Marci Ryvicker:
Thanks, Craig. Operator, we have time for 1 last question.
Operator:
Our last question comes from Philip Cusick with JPMorgan.
Philip Cusick :
Hi, guys, thanks for squeezing me in. I want to ask a couple of follow-ups. First on the broadband trends. The last few quarters, and in September, you've been pretty specific on how you thought the year would come in. Is there just less visibility today compared to where we were in September? And it sounds like this isn't a competition issue, just more of an underlying demand. How also does that make you think about price increases this year for broadband and video with the pandemic still going on in new FCC? And as well on the buyback in the last cycle, you weren't really willing to borrow money to buy back stock, preferring to use cash flow and let leverage drift lower. It sounds like it's different this time. And is that driven by the stock price being really attractive, or you really want to just keep that leverage in that mid-20s range? Thank you.
David Watson:
Let me start as Dave, let me start with broadband. As I said, there is some limited visibility on what we've seen and obviously an acceleration of activity earlier in the year, that was more like '20 and the first part of '21, but primarily really -- on the connect side. And I think I walked through some of the drivers behind that. But again, pointing towards the whole year gives perspective on Q4 around the 2019 levels. Still, I think the key is the overall turn levels just being where they are at and I've talked about that. Your point, our approach is to consistently focus on value. And whether it's fiber or not, our goal is constantly innovating, position the greatest network, I think, for today and tomorrow. And we're constantly adding speeds. We've improved coverage, great devices, the gateways, the pods, control improvements that we've had, streaming with the Flex, now XClass, and Mobile. We're surrounding broadband with products. It eases some of the pressure around pricing when you can package with so many alternatives. The other thing that we do is we provide multiple tiers of broadband and we've market -- we break down the broadband marketplace into segments. So, we have a lot of choice out there. And so, it is we go and we consult with the prospects upfront and customers all the time, what's best for them, and we put them in packages that work. And that gives an opportunity to drive ARPU when you do it that way. So, overall, the fundamentals, again, I've talked about in -- you look at the long-term runway of broadband and the consistency of how we performed. To me, that's -- I think points towards the future. So, Brian.
Brian Roberts:
Okay. I think it's a perfect way to end the call. Phil, with your question, let me again state that I think it was a great quarter. And 1 of the highlights of the quarter was returning after several years to what we have, our target leverage ratio, which Mike talked about. And so -- we sort of separate, at least I do in my mind, the borrowing from the buybacks. They are not linked the way you described; they may appear that way. And I just want to give a complement to our treasury team, Jason Armstrong and the team. During the last 18 months, our Balance sheets have never been in a stronger position. We've done some long-term rollovers and extensions at historically low rates. And so, you put all that together with this operating performance and it does get us back to where we wanted to be, which will then allow us to more aggressively take advantage of what a number of us believe as a great Company. And, therefore, you can put your own value on it as shareholders, but we certainly are looking forward to buying back stock. And I think Mike described the logic well in the ratios. And all-in-all, a really great quarter. So, thank you, team, and thanks for your support on the call to the shareholders. Marci, over to you.
Marci Ryvicker:
Thanks, Phil. And thank you, everyone for joining us on our third quarter call. Have a great day.
Brian Roberts:
Thanks, everybody.
Operator:
There will be a replay available for today's call starting at 12 PM Eastern Standard Time. It will run through Thursday, November 4th at midnight Eastern Time. The dial-in number is 855-859-2056, and the conference ID number is 4073347. A recording of this conference call will also be available on the Company's website beginning at 12:30 PM Eastern Standard Time today. This concludes today's teleconference. Thank you for participating. You may all disconnect.
Operator:
Good morning, ladies and gentlemen, and welcome to Comcast Second Quarter 2021 Earnings Conference Call. At this time, all participants are in a listen-only mode. Please note that this conference call is being recorded. I will now turn the call over to Senior Vice President, Investor Relations, Miss Marci Ryvicker. Please go ahead, Ms. Ryvicker.
Marci Ryvicker:
Thank you, operator, and welcome, everyone. Joining me on this morning’s call are Brian Roberts, Mike Cavanagh, Dave Watson, Jeff Shell and Dana Strong. Brian and Mike will make formal remarks, while Dave, Jeff and Dana will also be available for Q&A. Let me now refer you to Slide 2, which contains our Safe Harbor disclaimer and remind you that this conference call may include forward-looking statements, subject to certain risks and uncertainties. In addition, during this call, we will refer to certain non-GAAP financial measures. Please see our 8-K and trending schedules for the reconciliations of these non-GAAP financial measures to GAAP. With that, let me turn the call over to Brian Roberts for his comments. Brian?
Brian Roberts:
Thanks, Marci, and good morning, everyone. I’m really excited to report the strong second quarter results, which were highlighted by exceptional performance at cable, delivering 11% revenue growth and a nearly 15% increase in adjusted EBITDA. This was fueled by our fantastic success in broadband. We added 354,000 broadband customers, an increase compared to both the same period last year and to 2019. And that drove 294,000 total customer relationship additions. These were the best broadband and customer relationship results we’ve had for any second quarter on record. Our broadband connect activity is healthy, and churn improved for the 14th quarter in a row. In fact, we hit the lowest second quarter churn rate in our company’s history. Based on our first half results, combined with the strength we’re seeing in current trends, we now expect total broadband net additions for 2021 to increase mid-teens relative to 2019. We also added 280,000 wireless subscriber lines, the highest of any quarter since launch. And Xfinity Mobile is now a standalone profitable business. We got here on time, if not a bit earlier than expected, and we are experiencing the fastest sales momentum we’ve ever had, a testament to the changes we implemented in the back half of last year when we reprioritized wireless across our sales channels and integrated this business more fully into our core operations. And this past April, we introduced a fabulous unlimited family plan, which we just started offering to our small business customers as well. So I couldn’t be more pleased with Dave Watson and the team he has assembled as they have a relentless focus on connectivity, which has never been more important. They truly put the customer first, offering innovative and differentiated products and services, and pretty unique to the market. We now offer 1.2 gigs of downstream to essentially all 60 million homes and businesses in our footprint. The foundation of our success is our network, which we constantly evolve, so that we can easily handle capacity growth, increase in subscribers, and the changing usage patterns of our customers who continue to take faster speeds. Currently, there are typically 25 connected devices in the home, with eight active at any one time. And this increases every year that drives in-home Wi-Fi usage to 15 times that of wireless, delivering huge amount of data at consistent speeds and reducing latency is what’s powering our growth. And we’re doing this in a cost-efficient way. Virtualizing our network, combined with our suite of digital tools, also allows us to continue to improve the customer experience, while identifying additional cost savings. And the progress we’ve made is evident in our results. During the second quarter, total agent calls decreased by 10% and total interactions were down by 7%. We also saw a 22% reduction in truck rolls despite an over 5% increase in our customer base. So as I look ahead, I think about our philosophy since the early days of broadband, which has been to bet on a never-ending cycle of new technologies, devices and applications that come from Silicon Valley and new startups everywhere that need to take advantage of greater speeds and capacity over time. We see this transformation happening every day and continue to believe that this is ongoing for the foreseeable future. So what’s that mean for our network? Well, since October of 2020, we’ve been trialing gig and multi-gig symmetrical speeds over our DOCSIS infrastructure to great success. With upstream comprising today less than 10% of total broadband usage, even during a peak, we don’t really have a consumer use case for this technology capability yet, but the strategy for our network is to plan ahead. We’re investing in architecture that lets us go beyond where consumers are and we can do all of this in a way that won’t affect the capital intensity ratios we currently enjoy. Dave can provide more detail about the technological decisions we’re making during the Q&A. With Cable comprising roughly 70% of our consolidated EBITDA, broadband is a top strategic priority. I could not be more pleased with the strength of this quarter and the first half of 2021. Looking at other parts of our business. For the first time since the pandemic, our Theme Parks returned nicely to profitability. This was led by Orlando, where we’ve seen strong domestic demand in both per cap spending and in attendance, which returned to 2019 levels somewhat faster than I thought might happen, despite virtually no international visitation. And in Hollywood, since restrictions have been lifted, attendance is growing week after week. We continue to see firsthand pent-up demand for high-quality entertainment and family fun outside of the home. And we remain incredibly bullish on our Theme Parks. Our Studios business is also coming back. We’ve returned to pre-pandemic television production levels, and we’re really optimistic about our upcoming films, especially after the success of Fast 9, which debuted at number one in all territories at launch, and with $600 million of worldwide box office to date remains the biggest U.S. film launch since the pandemic began. Following Fast, we successfully released Boss Baby 2 and a latest installment of Purge. And over the July 4th weekend, we had the top three films at the domestic box office, the first time that’s happened for any studios since 1995. We have a great slate ahead with Dear Evan Hansen in September, followed by a new Halloween in October; and we end the year with Sing 2. Next, let’s talk about our media and production strategy, which across the entire company, is aligned around one purpose, create premium programming, which we can then scale and monetize for the very best global distribution outlets. Peacock adds to what we already offer. It’s a great complement to our linear brands, which are successful in their own right. And together, these platforms provide a continuous loop of content and promotion that seamlessly drive viewership across our ecosystem, offering a different access point to attract new audiences while giving existing viewers more of what they love. We are clearly capitalizing on the strength of our media brands, having just completed the strongest advertising upfront in our history, securing double-digit increases in both volume and price across our entire portfolio. And I’m pleased to report that as of this week, Peacock has 54 million signups and over 20 million monthly active accounts. This is 50% higher than our last report, driven by a number of factors
Mike Cavanagh:
Thanks, Brian, and good morning, everyone. I’ll begin on slide 4 with our second quarter consolidated 2021 results, revenue increased to 20% to $28.5 billion. Adjusted EBITDA increased 13% to $8.9 billion. Adjusted EPS increased 22% to $0.84 per share. And finally, we generated $4.8 billion of free cash flow. Now let’s turn to our business segment results starting with Cable Communications on slide 5, Cable revenue increased 11% to $16 billion, EBITDA increased nearly 15% to $7.1 billion and net cash flow grew close to 15% to $5 billion. As a reminder, last year second quarter was most significantly impacted by COVID-19, including adjustments accrued for customer RSN fees. Excluding the impact of these RSN adjustments, Cable Communications’ revenue increased 9.3% with no corresponding impact to EBITDA. We added 294,000 net new customer relationships, up 35% over last year, second quarter and up 93% over the second quarter of 2019. This was the best second quarter on record and was driven by broadband where we added 354,000 net new residential and business customers, up 10% over last year second quarter, and 69% above the second quarter of 2019. These strong results were driven by improved churn and healthy connects relative to both 2020 and 2019. And this was the lowest second quarter broadband churn on record. Looking ahead, as Brian mentioned earlier, based on our strong results through the first half of the year, as well as current trends, we now expect total broadband net additions for 2021 to be up mid-teens from the 1.4 million net adds in 2019. Broadband revenue increased 14% and grew 13% excluding the RSN fee adjustments in last year second quarter. These results were driven by strong growth in volume and rate. Wireless revenue grew 70% due to an increase in both customer lines and higher device sales. We added 280,000 net new lines in the quarter. The best result since launching this business in 2017, bringing us to 3.4 million total lines as of quarter end. We are encouraged by the initial results on our new unlimited plan, which is driving a notable increase in unlimited connects as well as a lift in overall volume. Turning to Video, revenue increased 2.6% or 0.5% excluding RSN fee adjustments in last year second quarter, reflecting healthy growth in rates mostly offset by net video subscriber losses totaling 399,000. While our residential rate adjustment at the beginning of the year was the primary driver of the increase in rates, we believe it was also a contributor to the video subscriber loss in the quarter. Business Services revenue increased 10% primarily driven by higher rates due to comparison to last year when Business Services were significantly impacted by COVID-19. Over the past year, we have bounced back, rates have recovered and customer growth is strong, as we added 17,000 net new customers in the quarter and 70,000 over the past year, primarily driven by continued improvement in small business. Last, advertising revenue increased 59%, reflecting an overall market recovery compared to last year, when we experienced reduced spending from advertisers due to COVID-19. As we move to the second half of the year, we will have difficult comparisons to last year when we’ve benefited from strong political advertising. Turning to expenses, Cable Communications second quarter expenses increased 8.2%, programming expenses increased 12% and were up 5%, excluding the impact of RSN adjustments last year, primarily due to the number of contract renewals that started to cycle through in 2020 combined with annual escalators in existing agreements. Looking to the third quarter, we expect programming expense growth to increase that high single digit levels due to the continued impact of contract renewals, as well as the comparison to last year’s third quarter, which was also favorably impacted by RSN fee adjustments. For the full year, we continue to expect programming expense to increase at high single digit levels. Non-programming expenses increased 5.7%, or 0.5% on a per relationship basis due to higher technical and product support, and advertising, marketing and promotion spend the drive growth in our core broadband in wireless businesses. These higher expenses were partially offset by lower bad debt expense. These trends should continue in the third quarter. Cable Communications’ EBITDA grew nearly 15% to $7.1 billion, including a contribution of $68 million from our wireless business, the best results since launch. Cable EBITDA margins reached 44.2% reflecting 140 basis points of year-over-year improvement. While the RSN fee adjustments had no impact on EBITDA, they did impact margins last year. Moving the RSN adjustment impact margins expanded 200 basis points year-over-year. Cable capital expenditures increased 17% resulting in CapEx intensity of 10.6%, up 50 basis points compared to last year. These results were driven by an increase in scalable infrastructure as we continue to enhance the capacity of our network, as well as increases in broadband related CPE and line extensions. As Brian mentioned, we have decided to move a bit faster to the next phase of DOCSIS using very cost effective technology, allowing us to maintain the CapEx intensity level we achieve in 2020, which was the lowest in our history, and we expect to be at this level for the next few years. Now let’s turn to slide 6 for NBCUniversal. Let’s start with total NBCUniversal results. Revenue increased 39% to $8 billion, and EBITDA increased 13%, $1.6 billion. Media revenue increased 26% driven by higher advertising, distribution and other revenue. Advertising revenue increased 33% reflecting the timing of sports, and overall market recovery compared to last year, and the launch of Peacock. We had significantly more sporting events compared to last year when sports were paused, which benefited our advertising revenue. Excluding this benefit advertising grew at mid-teens levels. Distribution revenue increased 19% or high single digits excluding the RSN fee adjustments that impacted last year’s results. This growth reflects higher rates post the successful completion of several carriage renewals at the end of 2020, partially offset by subscriber declines, which were sequentially flat. Media EBITDA declined 16%, $1.4 billion, including Peacock, which generates revenue of $122 million and an EBITDA loss of $363 million. Excluding Peacock, Media EBITDA was essentially flat, driven by higher sports costs associated with the increase in sporting events this quarter compared to both last year and 2019. As a reminder, our third quarter Media results will be impacted by our broadcast of the Summer Olympics. Studios revenue increased 8.4% driven by higher theatrical revenue, reflecting the success of Fast 9 in theaters. And compared to last year when theaters were mainly closed due to COVID-19 Studios EBITDA decreased to 52% to $156 million as a result of higher expenses associated with our theatrical release compared to last year when releases were paused the timing of content licensing sales and the comparison to last year, which included transactions with Peacock related to our initial launch of the service. In the second half, EBITDA comparisons to last year will remain challenging as we continue to launch new theatrical releases and ramp our TV production. Theme Parks revenue increased by $958 million, $1.1 billion and generated EBITDA of $221 million, which included about $150 million of Universal Beijing preopening costs. This is the first profitable quarter we’ve had since the pandemic began in the first quarter of 2020 and was driven by strong results at our Universal Orlando Resort. Orlando has had exceptionally strong demand, with June attendance exceeding 2019 levels, as well as strong per cap growth. Despite virtually no international guests during the quarter due to COVID related travel constraints. We opened our Jurassic World themed roller coaster, VelociCoaster on June 10, to some of the highest guest satisfaction scores we’ve had. Hollywood has been operating without capacity restrictions since mid-June and has experienced strong demand, aided by the opening of our Secret Life of Pets attraction in April. We’re optimistic that our domestic parks are on a path to return to historic levels of profitability. But we need international visitation to resume which remains dependent on COVID related travel restrictions being lifted. At our Japan Park, results continue to be challenging after closing in late April, we reopened on June 1 with capacity restrictions that are likely to remain in place through the summer. Last, as we prepare to open our newest Park Universal Beijing, we expect overall results will be negatively impacted by up to $250 million in the third quarter. Now let’s turn to slide 7 for Sky, which I’ll speak to on a constant currency basis. For the second quarter, Sky revenue increased 15% to $5.2 billion, largely reflecting strong growth in our UK business. Direct-to-consumer revenue increased 7.7%, primarily reflecting higher average revenue per customer relationship. Results in the UK drove the bulk of the growth and benefited from the comparison to last year when sports subscriptions were paused, as well as a rate increase, higher mobile device sales, improving hospitality revenue as pubs and clubs reopen. While customer relationships grew in the UK, overall customer relationships declined 248,000 primarily driven by customer losses in Italy and Germany to the end of the football season. As we have previously said, we’ve reset our football rights in Germany and Italy. As a result, we anticipate lower programming and production expense, along with continued customer losses in the third and fourth quarters. We believe this disciplined approach to sports related costs is the right long-term financial decision for the business. Advertising revenue increased 79% with results in the UK driving the growth and reflecting the overall market recovery from COVID-19, as well as an increase in a number of sporting events compared to last year when sports were paused. Sky generated $560 million in EBITDA, a 32% decline compared to last year second quarter, primarily reflecting higher sports rights amortization related to more events in the current quarter. These higher expenses were partially offset by lower entertainment costs due to production delays. I’ll wrap up with free cash flow and capital allocation on slide 9. Free cash flow was $4.8 billion in the quarter, a decrease of 20% year-over-year, largely due to the timing of last year’s federal tax payments, which were deferred to the third quarter. While networking capital was a positive contribution to free cash flow in the quarter, we continue to expect it will be a negative drag on our full year results and higher compared to 2019 levels due to an increase in content investments and our broadcast of the Olympics. Consolidated total capital, which includes capital expenditures, as well as software and intangibles, increased 5.2% in second quarter to $2.8 billion reflecting an increase in cable, which was partially offset by the decline at NBCU. For the full year, we now expect capital to be slightly above 2020 levels, reflecting our plan, as I previously mentioned, to accelerate enhancements to our network. In the second quarter, a return of capital to shareholders included dividend payments totaling $1.2 billion, up 9.5% year-over-year. We also resumed our share repurchase activity late in the second quarter, totaling $500 million as of June 30. As previously communicated, we intend to stay at historical buyback levels until we reach our intended target leverage levels, which we currently expect to reach sometime in 2022. With our return to share repurchase in the quarter, we’re happy to get back to our long standing balanced approach to capital allocation, which consists of maintaining a strong balance sheet, investing organically for profitable growth, and returning capital to shareholders. Thanks for joining us on the call this morning. I’ll turn it back to Marci, who will lead the question- and-answer portion of the call.
Marci Ryvicker:
Thanks, Mike. Operator, let’s open the call for questions.
Operator:
Thank you. We will now begin the question-and-answer session. [Operator Instructions] The first question will come from the line of Doug Mitchelson with Credit Suisse.
Q - Doug Mitchelson:
Oh, thanks so much. A couple of operating questions for me this quarter. Jeff, any discussion of the shape of parks profitability going forward? You’ve got Beijing shifting from pre-operating losses to opening the U.S. is more fully opening, Japan at some point will more fully opening. How do we think, I know, you gave the 3Q sort of one-time item for Beijing? As we get to 4Q, are the Beijing losses done? Is it an easy comp next year? How should we think about profitability overall? Dave, can you unpack the margin expansion for us? In the quarter, it looks like advertising and wireless probably drove all the margin expansion. I think about the last few years, you’ve got a lot of margin expansion from leveraging non-programming costs. Was there just unusual year-over-year comps within the Cable business relative to 2Q of last year that expires over the next couple of quarters, and you get back to sort of normal margin expansion on non-programming line? Or is there other investments you’re making that we should consider? Thanks so much.
A - Jeff Shell:
So I take the first one. Yes. So hey, Doug, how are you? So on the parks, we are very – first of all, I would start by saying we’re very pleased with not just the quarter, but the trajectory of our opening. As Mike went through, Orlando is on attendance standpoint, pretty close to back where we were in 2019, even though we don’t have any international visitors, and you would expect those international visitors to pick up over time in Hollywood. We’ve only been open a of couple months and we’re already approaching our capacity and we’re excited about the next couple of months and Halloween Horror Nights. So the domestic parks, obviously, with COVID, you just don’t know. It’s – things could be lumpy, things could be non-linear. But so far, the trajectory is really good and we expect that to continue. And I would say the thing we’re most pleased with is the protocols of work. And we’ve been able to keep people safe and keep our workers safe and keep our guests safe. And that I think is driving the confidence in coming to our parks. Internationally, Brian actually – and I actually were in Japan. And even though that country is a little bit behind as far as COVID, we’ve been able to get our park back open, we’re open again, with some capacity constraints. We have a great attraction there that we were able to see Nintendo, which is one of our best attractions that we’ve ever built anywhere on the world to rivals Harry Potter. And I’m very excited for that not only in Japan, but for Epic Universe down the road and our other parks eventually. So Japan is behind, but feels like it’s heading in the right direction. And so that’s going to be great. And then lastly, with Beijing, we’re ready to go in Beijing. The park is ready. It’s awesome. It’s our most technologically advanced park. And we expect – right now, what we’re doing is going through the final approvals of rides and the process you have to go through and that is somewhat indeterminate. But we expect that park to open in the next couple of months. And when it does open, as you mentioned, those pre-operating costs go away and we start getting attendance. And so Beijing should be a good contributor to us remainder of the year when it opens and then on to next year. So overall, our parks are on a good trajectory and it’s hard to see what happens with COVID, but we’re pretty pleased. Dave?
A - David Watson:
Yes. Hi Doug. So, quick walk through a couple of things on margin in the quarter and looking forward. It’s – we feel very good about our position on the progress that we continue to make on margin improvement, real focus around the fundamentals. And so while there’ll be some things within a quarter that move a little bit, if the fundamentals are the things that we stay extremely focused on. And starts with broadband, and both residential and commercial, now both are just drive higher revenue, both the margin accretive, and just help us deploy digital solutions, in particular, and residential, at a higher rate. So those fundamentals are – continue to bring us to where we’re at. As we scale mobile, as you said, there are improvements there, advertising as well, with advanced advertising provides support. But it’s primarily the focus around connectivity and just driving more customer relationships there in that space, connected with the digital customer experience improvements, is such a win-win for the customer and for us. Just to provide perspective in the quarter, our total agent calls decreased by 10%, with total interactions lowered at 7% and we saw a 22% reduction in truck rolls. And this is despite an overall 5% increase in the customer base. So if you go back over time, this is just a continuation. Over the past five years, we’ve constantly made progress, taken 37% or almost 100 million calls out of the run rate and reduced truck rolls by 25%. So, Doug, it’s been -- this is a real focus for us. And while I don’t think we’ll grow the second half of the year margins at the same rate that we did the first half, we’re in a really good place, and we’re doing it in a healthy and sustainable way. And so I like the roadmap that we have around digital tools and the experience, I like the run rate around connectivity. And while we’ll invest in areas like business services, in mobile, sales and marketing, things that are just going to help us grow, we’re going to continue to stay extremely focused on margin.
Q - Doug Mitchelson:
Thanks.
A - Mike Cavanagh:
This is Mike, and I’d just echo that point that in these – in this great first half margin expansion, which as Dave said, will ease a little bit in the second half of the year. There’s tremendous investment behind wireless, behind advancing growth in broadband and business services. So it’s really healthy margin expansion because we’re putting the money back into drive future growth.
Q - Doug Mitchelson:
Thanks so much.
A - Marci Ryvicker:
Thanks, Doug. Operator, next question, please.
Operator:
Your next question will come from the line of Benjamin Swinburne with Morgan Stanley. Please go ahead.
Q - Benjamin Swinburne:
Thanks. Good morning. I wanted to ask, actually, also about cable. And then I have a question for Brian sort of on M&A and strategic stuff. Mike and Dave, we’re all trying to figure out what normal looks like as we hopefully emerge from the pandemic. And, Mike, you’ve talked about bad debt being down and I think like it continues to be a tailwind year-on-year. Do you have a sense of what sort of normal looks like as you think about OpEx? I mean, you guys just sounded quite bullish on margins going forward. But there is some concern that as activity normalizes at some costs, come back in the business and I wonder if you could just tackle that. And the same thing for you, Dave. I mean, churn, it sounds like it keeps coming down. Do we go back to normal churn from pre-COVID or not? I don’t know if you have any sense of that when you look at different geographies and your footprint, if you can glean anything there? And then, Brian, I’m sure you know there has been lots of press articles on Comcast buying lots of different businesses. And I’m wondering, now that you’ve laid out at least some of your Peacock international strategy, all these articles seem to assume that you don’t have enough scale in NBC to achieve your strategic goals around streaming. And I know you can’t talk about M&A. But I wonder if you could just talk about whether you believe NBC has what it needs to do what the company wants it to do on the streaming front, globally. Thanks, everybody.
A - Mike Cavanagh:
So maybe I’ll start Ben, and thanks for the question. I’ll -- I think on non-program expenses OpEx, we still expect low single digit increases compared to 2019 for full year ‘21 here. So that’s all the factors are embedded in there that Dave mentioned. And you’re right; bad debt continues to run low. I think given a feel for what the second half looks like, is the best I’ll do at this stage. I think we are continue to do all of the things in the underlying business, move the business towards more digital, sort of cleaner operations that are low cost, the move to the higher margin, products and broadband Business Services, other things Dave described, are things we’ll work on that will benefit us regardless, I think of what the operating environment normalizes that, but I think that’s the best sense for the second half of the year. And I’ll let David, comment on churn, but it’s a little bit of the same message, which is, we’ll see what normal looks like, but I think, investments in products, investment in network investments in Flex, wireless, you name it, all the things are we’re doing, I think our -- there is at least some element of sustained benefits to churn versus historical levels, at least in my mind. But we’ll see, Dave, over to you.
A - David Watson:
Thanks Mike. Hello, Ben. Yes, we expect over time to have a little bit more normalization, as you go into quarters, like Q2 like Q3, with student activity, move activity, seasonality, that could impact the churn, but we’re reaching a level that we expected in terms of overall broadband churn performance. And this is -- it’s the redefinition of great broadband, I think that’s helping deliver this, some of this churn improvement, we have a fantastic network. Yes, we’ve talked about it, Brian might mention it, continuing to invest them in the network, we’re going to stay ahead of the curve in terms of capacity, and usage. So a lot of focus around the network. And then to compliment, not just speed, but our devices of the pods, the ability of varied great Wi Fi coverage inside the home is just so critical. And staying ahead of that curve is key and adding value extensions to broadband, like mobile, like Flex, that impact churn. And so these are early days, for us in terms of as we, both of those categories are exciting for us. But they’re impacting broadband in a positive way. So can’t give specific guidance in terms of where churn would go, but the fundamentals of and the focus around attracting healthy and keeping healthy customer relationships and connectivity is a key. So very excited about the prospects of mobile and Flex impacting that over time.
A - Brian Roberts:
:
And Ben, this is Brian, let me start by saying, I really love the company we’ve got, I can’t imagine really a better quarter, it’s an exceptional quarter. And I believe we have lots of more, lots more organic growth ahead. And we have a very special unique company across distribution and content working so well together. And you start with the Peacock and Sky, and Peacock, and Xfinity and even in our Olympics advertising, we’d like and we are investing behind the businesses. So I don’t think, and I think Mike Cavanagh has been very blunt that we don’t need M&A. We have a majority broadband centric company. And we like to mix. So what might that drive us to consider at least which any kind of partnership is where we have unique special capabilities that could lead in globally or internationally to enhancing our streaming position. That’s something you might talk to others and consider but as to your scale question. I really think it would -- we have all the parts. And Jeff, why don’t you comment on that in just a second and maybe with some more specifics, but if you looks at the results of Peacock this quarter. Again, we probably were the fastest growing streaming service 50% in 90 days. We have a brand it’s only a year old and it’s either number one or number two new brands in America. It’s been created. So I really think our corporate focus is as we’ve said many times was to get back in balance on capital returns. And probably most pleased this quarter that we were able to get to that place. Buyback stock as Mike just talked about. So I do think we have the scale. I think we have an amazing company. And I feel fortunate with our position, Jeff, why don’t you talk a little more about the scale?
A - Jeff Shell:
Yes. Thanks, Brian. Hi, Ben, when you talk about scale, with respect to streaming, and Peacock just to get more granular for a second, there really are, no, there really are three elements of the scale. One is the scale of the platform technologically. And as Brian just mentioned, we launched on the back of the Sky platform, and we’ve leveraged our Xfinity and Dave’s team significantly. So I think we have proved that we would have never launched the success technologically with a platform that looks great and works without the scale that we have already at the company. There’s scale with respect to the brand. And that’s why I’m thrilled with today’s announcement that Peacock is going to be in 20 million Sky homes, and eventually we’ll roll it out across the globe. And then the most important by far element of scales for streaming is content. And we are really at the beginning of our content rollout on Peacock that’s why this quarter’s growth is really extraordinary. Because this quarter as Brian went through we had a pretty good movie with Boss Baby 2, we had our first real good drama with Doctor Death. And we had and we have obviously rolled into the Olympics here. We’re halfway through the first week of the Olympics. Looking forward, we as part of our plan, we have another Olympics, we have lots of original programming, which Mike mentioned, we’re ramping up production right now on and we’ll be rolling out over the next year, Brian mentioned our movies, we have the -- what I think is one of the top studios in Hollywood, and we have lots of movies coming directly to Peacock and eventually we’re going to have, the Hulu content coming back. So we have plenty of content coming in this quarter showed that when you put that content on a service, that’s good, you can actually get pretty good growth in the streaming world. And so personally, I don’t think we’ve ever lacked for the capital to do what we need to do to and grow our business. And what I’ll end with is the perfect example that happened in last week, was we at Universal acquired the rights to the next three Exorcist movies. In a pretty unique deal that was done in tandem with Peacock, we wouldn’t have been able to do it if we didn’t have a streaming service that’s where we basically got the rights on the backs of the strength of our studio, where we have Jason Blum and pedigree that’s unmatched and Donna Langley and her team’s ability to market movies. But because we did it with Peacock, we have full optionality going forward, we put the second and third movies direct on Peacock, do we do something hybrid, we can really kind of adapt and be flexible based on how the market works. So we have this scale across our company to do things like that. And I don’t think we’re lacking for scale. Personally, I think we can achieve our success in Peacock, without anything additional. And I think this quarter approved it.
Operator:
Your next question will come from the line of Jessica Reif Ehrlich with Bank of America.
Q - Jessica Ehrlich:
Thanks. I have two questions are directed to two people. Brian, first. And this is such a different color than a year ago, you’ve come out of the pandemic in a stronger position than you were even going in at really all of the businesses Cable, NBCU and Sky in every aspect, whether its share gains, margin growth and developing businesses, et cetera. So, sitting here today, what do you think the biggest ongoing benefits will be from all the changes that have been implemented? And then what are your key longer term goals from here? You’ve talked about the near term goals. And then Jeff, I don’t even know where to start, because there’s so much going on at NBCU. But can you give us a little more color on the upfront and the cross platform benefits? And maybe to drill down a little bit into Peacock, what should we be expecting the next year or so in terms of incremental costs for the international rollout as well as increased content? And then finally, you said in the past that you expect this Olympics to be the most profitable, but you’ve been hit with a little bit of deadlock? I mean, in terms of COVID getting a little bit worse and stuff going on with the athletes. Do you still have that view? Like how do you think about this Olympics and the next one in terms of profitability?
A - Brian Roberts:
For the observations because I would -- I share your view. It’s been an extraordinary year. I’m really proud of the company. First of all, on some of our initiatives, our commitment, a $1 billion over 10 years to close the digital divide and have broadband, the accessible and affordable for many more people. And so I guess I’d start by saying the momentum. It’s on us to keep this fabulous execution. Dave talked a lot about that focus. I think what kind of gets lost perhaps a little bit in broadband is not just the consumer broadband, which literally record second quarter. Now saying again, that this year, we expect mid-teens growth from 2019. I did not expect that six months ago. So how do we keep that momentum and build on it that comes down to great products and the network. And a team and a management team, we’ve made a lot of changes. We’ve had some retirements and other things, and the backfilling and moving executive promoting executives, all of that has put our team in an excellent place; we’ve learned how to work in a hybrid manner. And whatever comes next, I don’t think this team will miss a beat. And so I thank them for their focus. But as I think about broadband, we really don’t talk about business services enough to have a $9 billion business from zero built, literally, with zero market shares and growing only one direction. And keep expanding the definition of that market from small to medium to now really enterprise, every couple of weeks, I get an email that talks about some major accounts that we’ve just won for the first time, and it could lead to way more volume over time. So a Bill Stamper who runs -- has run that business really since inception, and he has done an exceptional job. And we’re trying to do that now at Sky and expand that market. And then we’ve talked a little bit about wireless and mobile. And we’ve really pivoted to being a strategic opportunity with fantastic customer satisfaction ratings a great relationship with Verizon that enables us now to compete and compete well, and to innovate, and so on and on. I think keeping our focus there. So in the longer term, I think we have an opportunity, see the vital trend of direct-to-consumer, digitization, computing power, evolving our -- the way we live, how relevant will our company remain and be and help lead that change. And I look at the tech company results. And you just see this trend accelerating. So what are some of the takeaways? Well, first of all, being an enabler, a critical opportunity to innovate our network, to help be as relevant in the future as we are today is stop one, I think digital advertising, we saw some of the results from the tech companies, we look at our own, creating more inventory. So the strategy for Peacock, for me feels really smart, we’re creating more digital inventory. That’s the holy grail of ads. That’s why we’re able to get a premium. And, Jeff can talk about Olympics a bit. But in the big picture, we’re in it, we’re reimagining how people consume, and that consumption is enabled by broadband, and now enabled by Peacock and hope to do that in a more significant way. And then retaining talent, and being a company where people want to work at all levels of the company, and that’s being re reimagined in our society. And we read about it every day, how people have more choices and want more balance in their life. figuring that out, we have a talented team that is leading us and that I’m really want to thank here and at this quarter, and this first half of the year and coming through the pandemic it feels, like, hopefully, there’s an opportunity to be a real light even if we have a few more moments. This company is well positioned. And I just really feel that way. So thanks for giving us a chance to ask that question. Over to you Jeff.
A - Jeff Shell:
Hey, Jessica. Thanks Brian. So on the upfront, let me take kind of in order, Jessica, how you ask the question. So on the upfront; I think we’ve been I think we’ve talked about that in the past. It’s -- as Brian just mentioned, the strength of our platform, combined with Linda’s, and Linda Yaccarino and her team’s approach. One platform approach was the perfect way to approach this red hot upfront and as Brian said, and Mike said double digit increases in both volume and pricing. And we’ll see those results in the years ahead and particularly happy with both the volume on Peacock and the CPM on Peacock. So that could not have been more pleased with how we did the upfront. As far as peacock, I should mention that one of the things I didn’t talk about is we concluded our Amazon and Samsung deals this quarter too, there is a lot going on at NBC, we’re now fully distributed, for Peacock. And that’s going to have benefits as we roll out our additional content. I would say that we look at where we are today and being much further ahead than we expected to be at this point, we’ll probably ramp up our investment modestly over what we’ve done in the past. But as I mentioned, we have so much content coming to Peacock that it doesn’t have to be significant. I will stay with Peacock and say little bit about Olympics, we were learning a lot as consumption happens on the Olympics here at day six, and not to ruin everybody tuning in, but we have big upset that just happened in the last hour. And should watch tonight on NBC to see that but exciting US team. And we’re not -- we’ve had some bad luck. But if you look at the product, it’s fantastic. And it really is impossible. And so what I would say is on Peacock, what we will learn in this Olympics we will take to Beijing and change the product change the offering and each Olympics on our board. And we’re really excited about that. It’s impossible to understate the importance of the Olympics to NBCUniversal, it’s not really financially it’s more operationally across the company; we have 4,000 people literally working on it. Brian and I were in Tokyo, I came back and saw our team in Connecticut, people this is their life work, you go from room to room, and you have experts on surfing and volleyball and gymnastics. And it is an operation that would be very difficult to replicate the talent and the experience that our team brings to it. And they show it every night at NBC. And then of course, the Olympics are the perfect property to show the strength of our platform across not only NBCUniversal but Comcast and Xfinity and Sky. So the Olympics obviously, as you said, Jessica, we had a little bit of bad luck, there was a drumbeat of negativity, we got moved a year and those spectators. And that has resulted a little bit in linear ratings being probably less than we expected. But the flip side of that is the digital strength is kind of offset that. So we look at what’s happening with Peacock that’s directly related to the Olympics. So net-net, with all this bad luck, we’re going to be profitable on the Olympics, which we’re very happy with. And we’re very happy with the product. And then if you watch every night, you’ll see we use this as a fire hose to promote everything else we’re doing at the company, not just across NBCUniversal, but also Comcast. So the Olympics, I think we’re very pleased with the Olympics and very proud of our team and got a ways to go here.
Operator:
Your next question comes from the line of Peter Supino with Bernstein.
Q - Peter Supino:
Hi, thanks. I have a question about your aggregation business. With Flex is expanding app portfolio. I wonder how you could increase your momentum and aggregation in general. And whether it would make sense to send Flex boxes to all of your internet only subs and maybe even video subs that only have one video box at home, again, in order to drastically increase your scale with a good product.
A - David Watson:
Well, I’ll jump in on now. And this is Dave. So we are very excited about Flex. You’re early -- still early days, but now we have over 3.8 million Flex boxes deployed and about half of those are being actively used and engaged so and the reasons why that we’re -- we continue to be excited. It is a terrific long-term platform but it is helping broadband as I mentioned earlier. So there we’re generating about $2 of incremental revenue just on the pay per view, the rev share side of things and advertising opportunities will be above that. So today in terms of what we’re doing within footprint, there are parts of what you mentioned, we absolutely included as part of the broadband subscription. It’s a key part of now that with broadband, you get this great streaming platform. So we’re doing that. We have -- if you’re traditional video customer, we have devices that enable full home the X1 experience throughout so we have that but we are not bashful about letting our customers, broadband customers in particular that really important streaming segment know if this is included. Outside of footprint, we are -- we have syndication partners that we’re working with Cox, the Canadian company. And we continue to explore ways of doing that. And we think that it’s a terrific long-term platform to tie together uniquely, the way that we do with the voice remote thinking the full capability, we’ve been investing in X1, and we can leverage that platform. So we do qualify, we ask the customer if they want it, and then we but we stay right on it, and deliver the great service and the feedback that we’re getting in engagement is very strong. So it’s a really important part of broadband growth today. And we’ll explore outside of footprint opportunities, ways of doing even more over time.
Operator:
Your next question comes from the line of Philip Cusick with J.P. Morgan.
Q - Philip Cusick:
Hi, guys, thanks, couple of wireless. First, you’re building momentum and growth in this business. Should we think of it as this is sort of a level based on essentially all stores and distribution channels open? Or are there more things you planned to do to push this harder? And then second, did you register for the next wireless option? Thanks.
A - David Watson:
Hey there, Phil. This is Dave. So go on sales momentum side of mobile. One of the things that’s happened is we got through the first pandemic phase that we did shut down last year, retail blow things down. And what we saw the back half of last year just continued through this year as every single sales channel now we focused on. Retail is back and but in addition to that, extremely focused on our call centers, digital tools that are optimized by flows for mobile, and how we go-to-market, that has been a huge chance, just the fact that we lead with mobile is so key, and mobile and broadband being a package. So those fundamentals have emerged and really an important part of our go-to-market strategy. We’ve invested in tools not only for the customer, but for our agents, and how they sell mobile, this improving the experience for customers really key. So a lot of marketing investment around the mobile message, if you live in our footprint, and you’re watching this great Olympics coverage, the Jeff and team are doing, you can’t miss the fact that we are really, really focused around the mobile business. So but I think that natural combination of broadband plus mobile will continue. So the other big addition recently is clearly the unlimited packages that we’ve rolled out. And that is adding to it. We’ve seen a nice shift and mix that we continue to have by the gig. But adding on unlimited really closed and fills the gap that we had in our competitive portfolio, so now with great unlimited of pricing for multi line families. And you can mix and match still between buy the gig and unlimited, we’re in a unique position in our footprint. So like our momentum, the 280,000 lines were just terrific. And set a record for us but we’re continuing to stay focused and we see that this is a real opportunity for us going forward. So on the auction side, I think the last part --
A - Brian Roberts:
Mike, why don’t you answer that?
A - Mike Cavanagh:
No comment on status for next auction. We take a look on occasion we like our spectrum portfolio, it gives us optionality for offload. So we’ll -- we often take a look if the price is right, but no comment yet on where we stand with the next talk.
Operator:
Your final question comes from the line of Craig Moffett with MoffettNathanson.
Q - Craig Moffett:
Yes. Hi. And question for Brian and Mike if I could, the free cash flow profile that you guys have over the next few years that you’re -- just given the EBITDA today you’re already running ahead of, would suggest that if you keep your leverage target at something like 2.5x like you’ve talked about, you can be buying back $20 billion a year of stock just to keep your leverage constant. Can you just talk about sort of how high you’re willing to go in terms of share repurchases, and I know you you’ve always talked about keeping your powder dry for optionality. But it would seem like there’s a lot of optionality there. And room for a pretty significant increase in cash returns to shareholders.
A - Mike Cavanagh:
Hey, Craig, it’s Mike, I just say First things first, we’re happy with the first half of the year, we’re happy that we’re back in balance starting to get the buyback going again. I think the way we’ll look at it over time is not in terms of is there dollar number; we’re going to think about it in terms of want to keep a strong balance sheet. So I think of us as wanting to be comfortably in the range of ratios, that would support the single A rating, we want to make sure we’re investing behind our businesses, primarily organically, but occasionally tuck-in acquisitions, all that you see that in the normal course, all the time in our business. And then capital return is the other leg of the stool. We’ve been, this company’s historically been very strong and important part of the priorities to return capital, we’ve increased the dividend for 13 plus years running and one of few companies that have had a strong level of consistent dividend increase. And you look back between the time of the NBC deal and the Sky deal, the level of free cash flow that was returned to shareholders through buybacks and dividends combined was incredibly strong. So I think we would continue to execute against that, the first half of the year, I guess the remainder of this year, think of us is continuing to be at the historical levels for now. We’ve got a level of working capital this year that continues -- we continue to expect to be higher than it was in 2019. That’s mostly going to be hitting us in the second half of this year with the Olympics and the ramping of content spend. But the dynamics of EBITDA, growth and future prospects is as you describe, so we’ll take it quarter at a time and we’ll talk more probably at the end of the year.
End of Q&A:
Marci Ryvicker:
Thanks, Craig, and thank you all for joining us this morning. We hope you have a great rest of the summer and stay safe.
Operator:
There will be a replay available of today’s call starting at 12 o’clock PM Eastern Time. It will run through Thursday, August 5 at midnight Eastern Time. The dial in number is 855-859-2056 and the conference ID number is 2883365. A recording of the conference call will also be available on the company’s website beginning at 12:30 PM Eastern Time today. This concludes today’s teleconference. Thank you for participating. You may all disconnect.
Operator:
Good morning, ladies and gentlemen, and welcome to Comcast First Quarter 2021 Earnings Conference Call. At this time, all participants are in a listen-only mode. Please note that this conference call is being recorded. I will now turn the call over to Senior Vice President, Investor Relations, Ms. Marci Ryvicker. Please go ahead, Miss Ryvicker.
Marci Ryvicker:
Thank you, operator, and welcome, everyone. Joining me on this morning’s call, are Brian Roberts, Mike Cavanagh, Dave Watson, Jeff Shell, and Dana Strong. Brian and Mike will make formal remarks, while Dave, Jeff and Dana will also be available for Q&A. Let me now refer you to slide 2, which contains our safe harbor disclaimer, and remind you that this conference call may include forward-looking statements, subject to certain risks and uncertainties. In addition, during this call, we will refer to certain non-GAAP financial measures. Please see our 8-K and trending schedules for the reconciliations of these non-GAAP financial measures to GAAP. With that, let me turn the call over to Brian Roberts for his comments. Brian?
Brian Roberts:
Thanks, Marci, and good morning, everyone. We certainly got off to a great start this year. Our entire Company performed well, and we once again had particularly strong results at Cable, which posted its third consecutive quarter of double-digit EBITDA growth, ninth consecutive quarter of double-digit net cash flow growth. We added 461, 000 broadband customers, which drove 380,000 customer relationship additions. This is the best first quarter on record. Our connect activity was healthy and broadband churn improved for the 13th quarter in a row, hitting our lowest churn rate in our Company’s history. I’m very proud of this quarter’s results and our long record of growth, which I believe is a direct result of disciplined investment, fantastic innovation and consistent execution in a highly competitive market. This morning, I’d like to go a bit deeper in two areas, the robustness of our network in the U.S. and more broadly how we positioned ourselves to successfully compete against alternative providers and technologies. We’ve spent nearly $30 billion in the last decade, building an expansive fiber dense network comprised of 191, 000 route miles that carries an immense amount of traffic has demonstrated extraordinary performance throughout the pandemic. Under Tony Werner, our retiring Chief Technology Officer, we have consistently engineered our network to anticipate change. And during his 15-plus years at Comcast, he has helped transform us into a product and technology innovator and leader. Tony, we thank you. He’s being succeeded by Charlie Herrin. Many of you on this call are familiar with Charlie. He helped develop game-changing products, including scaling X1 and most recently led a successful effort to redefine how we interact with customers, which has resulted in significantly higher NPS scores and lower operating costs. Charlie, Dave and I have been fortunate to work together for 20 years. Under Dave and Tony, we’ve recruited the best engineering talent around the world and now are working as one global tech team to create platforms, apps and experiences that evolve the way people connect and consume entertainment. We’ve done all this while keeping the network our number one priority. We’ve introduced the xFi Advanced Gateway, the most powerful of its kind. Our highest users are connecting a wide variety of devices in the home and streaming multiple services simultaneously over WiFi. Our xFi pods integrate with Xfinity Gateways to form a mesh network that maximizes WiFi coverage. All you do is plug one of these pods into an outlet to get great coverage in every room. We provide our customers with what they need, which goes well beyond extraordinary connectivity and speed. Xfinity is the only broadband provider to offer advanced security for monitoring devices inside and soon outside of the home. We also uniquely provide our customers with a whole home speed test and enable parents to manage internet time spent by streaming application. This is all backed by a network that is built to consistently deliver the fastest speeds and outperform well into the future with two major initiatives underway. The first is virtualizing our network by leveraging artificial intelligence and machine learning. We’re taking functions that were once performed by thousands of large and expensive pieces of hardware and moving them into the cloud, which alone has reduced innovation cycles from years down to just months. We’re also automating many of our core network functions so that we can deliver instant capacity as well as identify and fix network issues before they ever affect a customer. Our second priority is further enhancing how we deliver our broadband product over our network. We currently offer downstream speeds of 1. 2 gigs across our entire footprint using our DOCSIS 3.1 architecture, and can increase upstream in a capital-efficient way. We’re making great progress to deliver multi-gig symmetrical speeds. And in the last six months, we completed two important milestones on our roadmap. In October, we conducted a successful live test of 1. 25 gig symmetrical speeds. And earlier this month, our engineers completed the first ever live lab test of DOCSIS 4.0, which establishes a foundation for us to deliver multi-gigabit speeds over our existing network without the need for massive digging and construction projects. Let me next talk about Xfinity Mobile, where we’re having great success. This past quarter, we reached breakeven on a standalone basis for the first time and added 278,000 mobile lines, the highest quarterly addition since launch. We just announced a new unlimited family plan, which can provide $600 in annual savings relative to other competitor family plans. Now, let’s turn to Sky, which despite renewed lockdowns in Europe, generated revenue growth and delivered the best first quarter customer relationships net addition in six years. I am particularly encouraged by our strong performance in the UK. Excluding pubs and clubs, which remain closed, UK direct-to-consumer revenue grew 8% over the first quarter 2020, and 11% relative to 2019. Churn continued to trend down. Two-thirds of our customer base in the UK now have Sky Q, we’re seeing great acceleration in mobile, and we just launched Sky Connect, our B2B broadband service that leverages the expertise of Comcast Cable. Dana Strong is off to a great start and is syncing up more than ever with Comcast Cable and NBCUniversal, so that together, we’re all innovating more quickly, better serving our customers and viewers and increasing operating efficiencies. We’re also encouraged by the trends we’re seeing across NBCU. Our Parks segment broke even, excluding Beijing, for the second consecutive quarter driven by remarkable attendance at Universal Orlando. We can see firsthand pent-up demand for high-quality entertainment and family fun outside of the home, and we remain incredibly bullish on the Parks business. While Osaka recently had to close temporarily, Universal Studios Hollywood reopened on April 16th, the first time since the pandemic started. Our long-term excitement stems from the fact that we have a fabulous roadmap of new attractions and experiences awaiting guests as they safely return to our current parks. In NBCUniversal’s Media segment under Jeff Shell and Mark Lazarus, we’re starting to see the benefits of our new operating structure. Excluding Peacock, adjusted EBITDA increased 10% year-over-year. Our news content continues to experience tremendous momentum and distribution revenue is trending above expectations, a testament to the strength of our linear brands. We’re back in business on the studio side with more than 30 television series currently in production and we’re excited for our first big theatrical debut with Fast 9, launching in both the U.S. and China later in the second quarter. We’re also making great progress with Peacock, our premium ad-supported streaming service. Just one year post launch, we have 42 million sign-ups. Monthly users of the service are consuming nearly 20% more programming hours each month than our traditional audience on NBC. And we just crossed 1 billion total hours watched, nearly double our plan when we launched. This strength in users and engagement has enabled us to create additional advertising inventory outside of our initial partnership, with CPMs at a material premium to linear prime time. Key to Peacock’s domestic success has been Xfinity with X1 and Flex driving subscriber acquisitions and healthy engagement. With Peacock, we’ve created great options for ourselves with several opportunities on the horizon. We’ve recently secured more original programming with creative partners like WWE and the NFL, providing a strong path to upsell into Peacock premium. And as Peacock gained scale in the U.S., we see compelling ways we can expand internationally. We’re looking to take advantage of the brand and scales of Sky across our European markets and potentially strike partnerships with local programmers and distributors in geographies where it makes sense. We plan to share more information on Peacock throughout this year. So, in summary, we’re all very proud and encouraged by our first quarter results. This performance is a testament to the resilience and evolution of our Company. Excellent execution of our growth initiatives combined with tight cost control brings us one step closer to our balance sheet goals, and I am eager to see us return to our historical practice of repurchasing shares starting in the second half of this year. Lastly, I want to thank our team. Everyone across the Company has continued to show up and innovate for our customers, audience, guests and each other. We were recently named as one of the top 5 big companies to work for in the U.S. and one of the top 10 inclusive companies in the UK, a testament to the work and passion of our wonderful employees. Mike, over to you.
Mike Cavanagh:
Thanks, Brian, and good morning, everyone. I’ll begin on slide 4 with our first quarter consolidated 2021 results. Revenue increased 2.2% to $27.2 billion. Adjusted EBITDA increased 3.5% to $8.4 billion. Adjusted EPS increased 7% to $0.76 per share. And finally, we generated $5.3 billion of free cash flow. Now, let’s turn to our business segment results starting with Cable Communications on slide 5. Cable revenue increased 5.9% to $15.8 billion. EBITDA increased 12% to $6.8 billion and EBITDA less capital grew 16% to $5.1 billion. We added 380,000 net new customer relationships, up 2.4% over last year’s first quarter and up 27% over the first quarter of 2019. This was the best first quarter on record and was driven by broadband, where we added 461,000 net new residential and business customers, only slightly below last year’s first quarter and 23% above the first quarter of 2019. We saw healthy connect activity, and this quarter marked the lowest broadband churn in our history. This positive momentum has continued into the second quarter. And from what we see today, we anticipate total broadband additions for the year to grow by mid-single-digit levels compared to 2019, which, aside from the extraordinary growth we had in an unusual 2020 was the best year in more than a decade. The strong customer additions, coupled with ARPU growth of 4.4%, drove a 12% increase in broadband revenue for the first quarter, the largest driver of overall cable revenue, and we expect this trend will continue. We also saw an acceleration in both, business and wireless. Business services revenue increased 6.1% and delivered 11,000 net new customer additions, primarily driven by continued improvement in small business. Wireless revenue grew 50% and due to an increase in both customer lines and higher device sales. We added 278,000 net new lines in the quarter, the best results since launching this business in 2017, bringing us to 3.1 million total lines as of quarter end. Turning to video. Revenue was consistent with the prior year, reflecting very healthy ARPU growth of 6.8% offset by net video subscriber losses totaling 491,000, which we felt mostly on the connect side as residential churn improved year-over-year. We believe our residential rate adjustment at the beginning of the year was a significant contributor to both the ARPU increase and the video subscriber loss in the quarter, and we expect video losses in the second quarter will remain elevated. We currently anticipate Cable Communications revenue growth in the second quarter to accelerate by a few hundred basis points from the 5.9% we just reported, partly due to the comparison to last year’s second quarter, which was most significantly impacted by COVID-19, as well as our focus on driving growth in our connectivity businesses. Turning to expenses. Cable Communications first quarter expenses increased 1.5%. Programming expenses were up 5.5%, primarily due to the number of contract renewals that started to cycle through in 2020, combined with annual escalators in existing agreements. Looking to the second quarter, we expect programming expense growth to increase at low double-digit levels due to the continued impact of contract renewals as well as the comparison to last year’s second quarter, which was favorably impacted by adjustments accrued for customer RSN fees. For the full year, we continue to expect programming expense to increase at high single-digit levels. Non-programming expenses declined 1.1% on an absolute basis, and 5.9% on a per relationship basis, while our customer relationships grew 5% year-over-year. Non-programming expenses should increase at high single-digit rate in the second quarter due in part to the comparison to last year, which reflected the slowdown in business activity due to COVID-19, as well as our continued focus on driving growth in our core broadband and wireless businesses. Cable Communications EBITDA grew by 12%, with margins reaching 43.2%, reflecting 250 basis points of year-over-year improvement. These results include the important milestone of our wireless business reaching breakeven for the first time since launch. Cable capital expenditures increased 8%, resulting in CapEx intensity of 8.7%, up slightly compared to last year and driven by a 23% increase in scalable infrastructure as we continue to invest to enhance the capacity of our network. This spending was partially offset by lower customer premise equipment and support. Now, let’s turn to slide 6 for NBCUniversal. As you know, we recently issued an 8-K with updated trending schedules and a new reporting format that reflects the way the business is now managed. We moved Peacock, which was previously reported in our corporate results to NBCUniversal. And now we present NBCU in three business segments
Marci Ryvicker:
Thanks, Mike. Regina, let’s open the call for questions, please.
Operator:
Thank you. [Operator Instructions] Our first question comes from the line of Jessica Reif Ehrlich with Bank of America Securities. Please go ahead.
Jessica Reif Ehrlich:
Thank you. Good morning. The Company clearly is on an upswing as we come out of COVID and the leverage in the business is really apparent in the first quarter numbers. So, I have a broad-based question that covers basically all the divisions. In Cable, it feels like they’re beginning for advanced advertising. We’re seeing strength still in broadband, the price decrease in mobile should drive market share. In NBCU, which seems like the division with the most upside coming out of COVID, I’m just -- I don’t know if this is the year of peak losses for Peacock, but Theme Parks seem like they’re on a 5-year growth trend, advertise -- production is coming back, et cetera. Sky, you can see the leverage. So, my question finally is, where do you see the most leverage overall in each of the businesses? And can margins and free cash flow continue to improve?
Brian Roberts:
Well, thank you, Jessica, for those comments. Why don’t we just go around the horn and why don’t we just go from Dave to Dana to Jeff, and everybody give a crack at their view of the business and a chance for them to introduce themselves on the call here.
Dave Watson:
Thank you, Jessica. This is Dave. Start with -- our focus continues to be maintaining momentum around the connectivity side of the business. So, broadband, residential, commercial is enormously important and a great growth engine for us. So, we’re going to continue to enhance broadband, keep adding to it, speed, control coverage and now streaming, and as you mentioned, mobile. So, we’re going to focus on accelerating mobile and just surrounding broadband with these products. So, that’s going to be -- that’s our strategy, nothing will shake that. And in terms of EBITDA that we are -- we like our -- the recurring revenue aspect of the connectivity business. We like the margins that, that contributes towards. We’re very focused on taking out the transactions that cause customer noise. And so, focusing on digital, focusing on things like self-install kits, those -- all the things that we’ve been talking about will continue. So, I feel very good about our position in the marketplace. So, there’s a lot of upside still in broadband, feel good about mobile and business services.
Dana Strong:
Thanks, Jessica. This is Dana, following up from Dave’s side. From the Sky angle, we’re really, really happy with the fundamentals of the business. I think Q1 -- our Q1 results demonstrate the position that we’re in, subscriber numbers up, that’s in fact, quarter one in about six years, churn is down, revenue is up. All of the fundamental factors of the business position us well to exit COVID. To be more specific on your question in regards to where do we see the most leverage, if I had to boil it down, I would say, the UK, the UK is an extraordinary position for growth. We got a very diverse revenue base with DTH having its best performance in Q1 in six years, streaming is going well, mobile is going very well, broadband is growing well with a lot of innovation potential. And so, I think what we see in the UK is a lot of growth left in that business and a really solid business to build upon in the rest of the portfolio.
Jeff Shell:
Hi, Jessica, this is Jeff. And everybody. So, there’s a lot of different places I could pick and choose from NBCUniversal, but let me just talk about two points of leverage that I’m excited about. I think, first of all, as we’ve talked about in previous calls, we really adjusted our cost base across the entire Company during the pandemic. We didn’t do this just to cut cost. We obviously looked at where the business was going and changed our organization, particularly on the TV side, but I’m excited about the business being kind of adjusting the new cost base and as we grow revenue side, that’s going to help. And then, the obvious other one that really was affected and has been affected during the pandemic is our Parks business, which normally is a really, really great business. But obviously, during a pandemic when you close, it’s not a good business. It’s going to be choppy, getting open again as things surge and come back and so forth, but it’s hard not to get excited about our Parks business. So, the demand is there. We’re seeing it in Orlando. We have no international travel yet, which is a significant part of the business, and we still are hitting capacity, the capacity we’ve set for ourselves based on safety protocols every day. Just reopened Hollywood and we’re seeing the same thing in Hollywood. Japan is obviously going back and forth, but we’re excited long-term about that park and then Beijing coming. And the other thing that’s happened during the pandemic is we’ve continued to build attraction. So, we are hitting the front of the market with some pretty exciting attractions in each of our parks. We have Nintendo, which we think is one of the great attractions that we’ve ever built in Japan and come in Beijing as well. We have out in Los Angeles, our new pets attraction, we’re getting stellar reviews and people love it. And then, most excitingly to me, we have a new roller coaster in Orlando called the VelociCoaster and Jurassic roller coaster, which I rode a couple of weeks ago. It is both, spectacular and petrifying. And I think when we open that to the public in June, going to be another driver for our business. So, I’m very excited about the Parks business. And it’s the one business that’s going to come back really strongly from the depth of pandemic.
Mike Cavanagh:
And maybe -- it’s Mike. I’ll just jump in after the -- and put it all together because I think the ultimate question was what happens with free cash flow over time, what’s our confidence. And I think, as we’ve been saying, pre-COVID for a couple of years, in my tenure, we’ve been investing in -- we love our businesses. We’ve been investing so they stay relevant and strong years into the future. And while free cash flow is always lumpy, as you’re in different periods of time, we’ve been confident that we are going to grow free cash flow in the years ahead on a multiyear basis. COVID got in the way, obviously, of that story, but that’s, as you recall, what we felt pre-COVID, and I continue to feel that way as we sit here now. And as everybody just chimed in, I think we see the light at the end of the tunnel of COVID. And all of the earnings power of our businesses that we felt were there before, COVID, I think these results say that they’re still there and perhaps then some.
Operator:
Your next question comes from the line of Doug Mitchelson with Credit Suisse. Please go ahead.
Doug Mitchelson:
I guess, maybe there are two quick ones. But Dave, on your side, the new wireless pricing, does that suggest another investment round in wireless, or would you just look at that as consistent with the focus on trying to drive share there? Ultimately, what’s the wireless strategy? And what are you hoping the new pricing levels to accomplish? And Jeff, just path for Peacock monetization with engagement coming in double expectations, my guess is, you haven’t seen much difference relative to your revenue expectations because of limits on advertising. Can you just remind us when does that advertising inventory get opened up to new advertisers? And how will Peacock monetization progress from here? Thank you.
Dave Watson:
Doug, this is Dave. I’ll start. So, our wireless strategy has been very consistent also. And the new unlimited plans are an opportunity for us to improve that value proposition still have by the gig. Now introducing unlimited, I don’t -- it’s not going to be a material shift in investment side. There’ll be some, but not material. It’s just a great addition to the portfolio. And this -- we’ve talked about it, it was important for us to accelerate. We think it’s good for broadband. It is helping broadband. We see the results in terms of churn and it’s just a growth engine for us, period. So really happy about the 278,000 lines, the most line additions in a quarter since we launched. It grew revenue 50%, achieved profitability. So, we’re focused across the board in terms of everything that we said we wanted to do. And this is one piece of it. So, focusing on every sales channel, and this is just going to be consistent with our approach. You’ll probably see a bit more packaging with broadband and mobile, but that’s not really different than anything that we’ve been talking about doing. So, it’s off -- it’s early with the unlimited stuff, but it’s -- we’re very encouraged. But, we like our complete suite of products that we have in the marketplace.
Jeff Shell:
Doug, this is Jeff. So, let me just take the opportunity with your question to maybe spend a minute or two on Peacock and just provide a little bit more granularity and how we’re doing more broadly than your question. So, first of all, we are very pleased with our steady growth on Peacock, and we’re particularly pleased that we chose this business model, which is an ad-supported AVOD model for the business. It was the right decision to pursue that clearly for our Company. Our revenue in that model is a mix of both, subscription revenue and ad revenue. And if you actually break down what drives the ad revenue in the future, it’s really four things we track. The first thing is sign-ups. I think, Brian mentioned in his opening that we reached 42 million sign-ups. This is up 9 million from last quarter. And we’re very pleased not just with that growth, but with a steady growth in that over time as we’ve added things. The second metric is how many of those people who sign up, use the service on a regular basis. We internally use a metric known as MAAs, which I think others in the industry also use, monthly active accounts, that’s how many households actually use it monthly. It’s either -- to be granular, it’s either somebody who pays a household, pays a great subscription fee or somebody who uses it monthly. And by that basis, roughly a third of our sign-ups are by our metrics MAAs. And that -- put that in the context. That is about a third of where Hulu is today. We’ve only been national for less than a year, Hulu’s been 13 years. So, we’re very pleased with how that’s grown steadily. And MAA is the way we track them actually kind of understate the engagement, because there are many people who use it, but just not enough to be an MAA. If you actually made it quarterly assumption, then we’d be up to another $10 million above that number. So, one of the upsides for us is converting those non-MAA sign-ups to MAAs, which we think we’ll do over time. The third metric is usage, which is very strong, double our projections. And to put that in context, the -- an average Peacock MAA is using Peacock more than an average TV viewer is watching NBC. So, we’re very pleased with that. And then finally, how do we monetize those users and usage is the CPM, which gets to your question. We set out, as you mentioned, in the sponsorship model. So, the vast majority of our revenue coming out was set up by 10 charter advertisers. But, we actually are exceeding the guarantees that we made to those advertisers. So, we are already, even this quarter, selling some of the excess inventory on a spot basis. And we’re achieving CPMs that are equal or in some cases, above what we’re getting on NBC Prime, which is our gold standard. That’s very encouraging. And to answer your question, in Q4 of this year, that’s when the sponsorship deals roll off and we start selling all of our inventory on a spot basis, but we’re in early stages of the upfront right now. So, we’re already starting to talk to advertisers about making upfront commitments that include Peacock. Let me just mention one other thing. All of this success is without most of the programming that we anticipated. We anticipated launching with the Olympics. We have not had -- we have two Olympics in the next seven months. We’re going to do some pretty exciting things on Peacock with our Olympics programming. And then, even though we’re back in production, as Mike mentioned or Brian mentioned on 30 shows right now, most of those have not hit Peacock yet. So, the strength of our original programming that we have planned to launch with is really coming in future quarters. So, very encouraged by Peacock going forward, very steady growth so far, and we’re confident about the future.
Operator:
Your next question comes from the line of Ben Swinburne with Morgan Stanley.
Ben Swinburne:
One on Cable, one on Sky. Maybe for Dave, or Dave and Brian. Thank you for the comments in the prepared remarks on the network. As you know, there’s a lot of focus on symmetric offers, particularly in Washington. And I’m just wondering, from a business point of view, do you think there’s real demand there? And what kind of timeline should we be thinking about in terms of adding that capability or more of that capability to your network? And can you talk a little bit about what that might mean for capital intensity, which I’m sure is what most investors are focused on. And then, for Dana, there’s been an unbelievable amount of kind of tectonic shifts in the European sports landscape just this year. And you mentioned Sky, you have Serie A. Can you just put all this in context, when you look at the Bundesliga deal, what we’re reading about with EPL, Serie A. Is this helpful to Sky hitting its EBITDA targets of doubling over time, or is this a headwind? Can you maybe just -- because these are obviously massive contracts. Could you just talk a little bit about the soccer background? That would be great for all of us. Thank you.
Brian Roberts:
Dave, why don’t you talk a little bit about symmetrical?
Dave Watson:
Sure. Hi, Ben. So, this is a focus for us over the next several years. But overall, our approach, our strategy is to continue to enhance broadband completely. And that you want to have the best overall speeds in the marketplace that go from the house of the business, great WiFi coverage within where people are, control streaming, now mobile is part of the overall solution, and making it all seamless. So, it’s the overall experience that we’re focusing on. But, we continue to improve speeds along the way, we got 20 years in a row, we got constant increases in terms of speeds. And we address both, downstream and upstream. Let me put usage in perspective in terms of what we’ve seen pre-pandemic and most certainly through the pandemic where a network met the moment and then some. But putting usage in perspective, upstream is less than a tenth of downstream. And so, name the application, whether it’s video streaming, whether it’s gaming, host of education applications. Our network, I think, really stood up, as Brian talked about earlier. And so, while our competitors are spending heavily to try to catch up to us, we’ve already -- they’re testing, we’re not standing still. We’ve done 2 gigabits of download speed for testing, symmetrical 1 gig. And so, we have an architecture that I think is going to continue to put us in position to do it in an effective and a very efficient, capital-efficient way. So again, not standing still. So, we feel very good about the long-term architecture because of DOCSIS. DOCSIS 3.1 that we have is a very -- is a strong roadmap that we can deliver. And so, right now, as we sit here, we have 1.2 gigabits deployed throughout our entire footprint. We’ve increased the upstream speed. And so, over time, I think we can address symmetrical issues. But in the near term, the midterm, we are in a very good position. And I do not see an incremental need for upgrade in terms of capital. We constantly invest in the network. This is not something that just happened overnight. We invest all the time and we’re making our infrastructure more efficient as we virtualize things like CMTSs, and we’re just taking cost out of how we deliver this, couple that with the great DOCSIS standard. I think, we’re in a pretty good position. So, broadband, commercial and residential is growing. It’s a great business. We’re going to continue to strengthen our lead position. And I think it’s going to continue to be a great return on investment for us. And we decide to accelerate our plans. Our CapEx intensity might be a little bit higher one year versus the other. But, we’re still going to be in the ballpark of what we’ve been doing. And it’s just not going to be uptick by a material amount. So, I feel very good about our position, and I really like our long-term roadmap.
Dana Strong:
And Ben, this is Dana. Good morning. And thanks very much for your question. There has certainly been a lot of noise around sport and football in Europe over the past four or six weeks. But if you put it all into context, what I would say is that Sky has had a very good track record of renewing sports rights, and we’re generally feeling good that that track record will continue. With English Premier League at the last renewal, we made a deliberate choice to reduce our investment by 15%, but we still secured an improved set of rights. In Bundesliga, for the upcoming season, we continue to hold all of the rights to the very best games, but we weren’t able to secure a discount to our previous contract. And with Serie A, I think it just demonstrates that we will walk away when we feel the economics don’t work. I think, more importantly and to broaden the periscope a bit, I would underscore that Sky has been on a journey for over 15 years to really expand our value proposition beyond sport. And that’s worked extraordinarily well. And I think it comes through in the performance of the business, the fundamentals are in the right place. Our customers are taking more products and services. Our viewing is up significantly on Sky channels. Our churn is significantly lower. Sky streaming is growing considerably. And the aggregation platform is really working, as Brian mentioned, with two-thirds customers in the UK. So, I think we feel very, very comfortable that the business fundamentals are very well-positioned across all of our markets. We really like the position that we’re in, and we feel confident we can continue to build and grow on these fundamentals. So, I think the core of your question is to remain confident in our ambition to double the EBITDA over the next several years. And I would say, yes, we do remain confident in that ambition. And I would say that’s based on confidence in a range of factors. Strong bounce back that we’re already seeing after the effects of COVID, our ability to continue to use the retail engine to drive the customer base and reduce churn through aggregation, and our strategy for multiservice bundles, a very good disciplined cost focus. The team is executing very well. Secure content supply and then really a diversification of that to our expansion into originals and exclusives has worked very well. And we still see a lot of strength in the UK growth opportunities. So, all of that gives me a lot of confidence to say we’re on track for our ambition of doubling EBITDA over the next several years. Thanks.
Operator:
Your next question comes from the line of Phil Cusick with JP Morgan. Please go ahead.
Phil Cusick:
Hey, guys. Thanks. I guess a couple of follow-ups here. Brian, as Ben said, thanks for the detail on broadband, and clearly, it’s not just about speed. It’s interesting that when the market is worried about competition, you guys are raising the bar on yourself for ads. What’s the mix of drivers that you see between strong market growth and share shifting? And then second, on mobile, it looks like you’re hiring a lot of people in that business, probably getting ready for a network build. Can you expand on where that network effort is headed? Thanks.
Brian Roberts:
So, let me start. Dave, why don’t you also feel free to jump in on -- I think Dave gave pretty complete answers on broadband. We do believe that by having the best product, and I think we have that, you’re in the enviable position. And so, we balance constantly looking at new technologies where competitors might be coming over the last, I don’t know, 15 years. We’ve had lots and lots of fiber competition. We’ve had lots of overbuild competition, DSL competition, we’ve added 20 million broadband, it’s an -- over a consistent period of time. And so, I think we know how to compete. We go from market share, and we do that while we’re able to increase the EBITDA and free cash flow from the business. We really focused on the business sector, haven’t talked a lot about that today. They had a great quarter and real momentum as all businesses are reopening. People are rethinking their relationships. And we have the latest, greatest, best technology. And you’ll be hearing a lot, or I think, from our business services unit. In wireless, just to add to all the points Dave made about our focus on mobile, while, yes, we bought some spectrum and we’ll be doing some trials to see how we can offload, and that really will prove to be a cost savings. If we get it right. In dense areas, that whole relationship requires a healthy partnership with a wireless MNO. And in the case of Verizon, we’re really pleased with the partnership restructured it so that we’re able to make these unlimited offerings in a way that continues our profitability March and real value for consumers, and in a way that Verizon is happy that their network is getting used. So, good work to our team that worked hard, and to Verizon’s team who are bringing great offerings to the market with expanding mobile. So, net-net, I think both of those important two products and we now bundle them together, put us in a position to continue to grow and be able to compete with where the world evolves itself.
Operator:
Your next question will come from the line of Craig Moffett with MoffettNathanson. Please go ahead.
Craig Moffett:
Yes. Hi. A question for Dave, if I could - -two actually. First, can you talk about how your Cable segment is preparing for federal stimulus? And how you think that -- what impact that’s likely to have on your business? Can you quantify at all what you expect to come from stimulus, including how many essentials customers you have and whether you expect those customers to now generate higher ARPU under the stimulus plan? And then on the wireless business, I just want to drill down on a question that was asked before. With the new pricing, do you think that you can still be EBITDA positive in that business, even with the new pricing, which presumably will mean at least somewhat lower ARPU going forward?
Dave Watson:
Thank you, Craig. So, first, on stimulus. There probably will be some non-pay benefit and we -- and there are a couple of different ways that could play out, but our voluntary churn and non-pay churn have been consistently been running low for the past year and been trending lower pre-pandemic. So, our earlier churn performance was regardless of when stimulus checks were received, but could be some -- a little bit of additional support around that. But, I think, you have to look at the longer term trends. Our performance overall reflects what we’ve been talking about. We’re building a great network and improving the products constantly. So, I think, there could be just a little bit of non-pay support, but again, we’re already doing fairly well there. In regards to wireless, I think, in terms of EBITDA, the new pricing, yes. The way that we think about this, it’s a long-term growth opportunity. Certainly, for broadband, we’ve talked about it. But, when you look at the overall marketplace, you feel -- we feel good about that we’re -- we have a little over 3 million lines, less than 2 million customer relationships, mobile relationships out of a pool of 33 million customer relationships. So, low penetration, lots of runway. So, we always -- and take a look at any of our approaches to key categories. We take a very-disciplined approach towards packaging and improving value. And so, yes, we feel very good about unlimited as part of the portfolio and not changing the strategy or materially the results in terms of ARPU and mobile and the impact towards EBITDA. So, overall, again, Brian mentioned it, we really appreciate, and the Verizon relationship, it’s important for us. And I think we’re good for them, very good for them. And it’s -- so it’s a good win-win for us to be able to add this new set of unlimited to already strong portfolio. So, feel good about our ability to continue to drive healthy EBITDA with it.
Operator:
Your next question will come from the line of John Hodulik with UBS. Please go ahead.
John Hodulik:
A couple of follow-ups for Jeff. Jeff, lots of news in terms of sports rights in the U.S. as well, with you guys adding WWE and the NFL deal and not renewing NHL and the shutdown of the NBC Sports net. So, can you talk about your strategy going forward? And maybe what were some of the drivers of those decisions? And then, also back to Peacock, the big B2C platforms are obviously spending sort of multiples of what Peacock is on content. And what I realize those are fundamentally different services. Should we expect the strategy to evolve over time with potentially further investment to capture growth and engagement, or do you guys think you guys are fully capturing the opportunity at current levels? Thanks.
Jeff Shell:
Yes. Thanks, John. Let me take them in order. So first of all, we’re really thrilled to continue our NFL relationship. That was an important one for us. The NFL really kind of encompasses what we want in sports rights. It is obviously very important for our traditional business, number one show in prime time for over a decade and with our Al and Cris, and now Drew Brees and Mike Tirico and our talent, we’re -- that is a very important tent-pole for our existing business. At the same time, as the business evolves and moves to streaming and on demand, that deal also gave us a lot of content that now we can use on Peacock and our other platforms, whether it’s simulcast of games and exclusive games or additional rights to show highlights and other footage. It’s really the perfect deal with the premier sports in the U.S. So, that really is kind of our model. The Olympics is the same thing where we have rights to use content across multiple platforms; same thing with golf, which is an important tent-pole for us. And we’ll continue to be aggressive and look for sports that not only we can get for a price that we think we can get a return on, but also properties where we can drive usage, both linear and digital. And WWE is kind of the perfect one on that, where we were able to take a franchise that was already important to us on USA and our linear networks and extended across in the Peacock in a way that’s been very successful. So, we’re thrilled with our portfolio now. We’ll continue to be opportunistic we find opportunities that match all those things. Turning to Peacock spending. I think, it’s important to recognize that we really have -- and Mark Lazarus has laid this out pretty well. We want to build our television business to match what consumers are doing. Consumers are watching content across a variety of different platforms, not just linear, not just streaming, but lots of different ways. And our spending really should be looked at in that context, not just what we’re discretely spending on Peacock, but what we’re spending across our whole portfolio. And when you look at that, we match up pretty well versus our competitors. And with Peacock, we actually don’t -- as I mentioned earlier, we don’t even have the benefit of most of the spending that we had planned because of the production delays with COVID. So, at the moment, we’re pretty pleased with the content we have on Peacock and the content that’s coming in future days. And as I said before, with the success of Peacock, and I think Brian mentioned this in opening, we have a lot of options going forward, and we’ll continue to watch the way the world changes and how our product evolves, and we’ll evaluate those options.
Marci Ryvicker:
Thanks, John. Regina, we have time for one last question.
Operator:
Our final question comes from the line of Michael Rollins with Citi. Please go ahead.
Michael Rollins:
I was curious if you could share how much of the programming spend within NBCU is exclusive to your platform, whether created by the studio, live sports, news? And where do you see that mix going over the next few years, especially as you look to expand the reach of the Peacock platform? Thanks.
Brian Roberts:
Yes. Thanks. I would say, virtually, all of our programming, the vast majority of our programming is exclusive. The exclusivity of programming is very, very important to us. And it’s not just the traditional exclusivity, whether it’s an S&L or a drama, but it’s the exclusivity of a Rachel Maddow every night on MSNBC or exclusivity of our various sports properties, most notably the Olympics. So, exclusivity is critical when you look at programming, not just in NBC, but across some of the new digital platforms, too. I don’t know if that answers your question, but virtually, all of our programming.
Marci Ryvicker:
Thanks, Mike. And I just want to thank all of you for joining us on our first quarter 2021 earnings call. We hope you all continue to stay healthy and safe.
Operator:
There will be a replay available of today’s call starting at 12 o’clock p.m. Eastern Time. It will run through Thursday, May 6th, at midnight Eastern Time. A dial-in number is 855-859-2056, and the conference ID number is 5168008. A recording of the conference call will also be available on the Company’s website, beginning at 12:30 p.m. Eastern Time today. This concludes today’s teleconference. Thank you for participating. You may all disconnect.
Operator:
Good morning, ladies and gentlemen, and welcome to Comcast Fourth Quarter and Full Year 2020 Earnings Conference Call. At this time, all participants are in a listen-only mode. Please note, that this conference call is being recorded. I will now turn the call over to Senior Vice President, Investor Relations, Ms. Marci Ryvicker. Please go ahead, Miss Ryvicker.
Marci Ryvicker :
Thank you, operator and welcome everyone. Joining me on this morning's call, are Brian Roberts, Mike Cavanagh, Dave Watson, Jeff Shell, and Jeremy Darroch. Brian and Mike will make formal remarks, and Dave, Jeff and Jeremy will also be available for Q&A. Let me now refer you to slide 2, which contains our Safe Harbor Disclaimer, and remind you that this conference call may include forward-looking statements, subject to certain risks and uncertainties. In addition, during this call, we will refer to certain non-GAAP financial measures. Please see our 8-K and trending schedules for the reconciliations of these non-GAAP financial measures to GAAP. With that, let me turn the call over to Brian Roberts for his comments. Brian?
Brian Roberts :
Thanks Marci and good morning everyone. Really proud of our fourth quarter results and look forward to giving you a glimpse of what we’re focused on and excited about once we come out of this pandemic. Our most recent performance was highlighted by Cable which grew EBITDA by over 12% and net cash flow by 26%. These are the best results of the year and that of any fourth quarter in over a decade. We also have good news to share on our Park segment which reached breakeven excluding Beijing, even with Hollywood being closed. Our premium ad-supported streaming service Peacock now has 33 million sign-ups within just six months of its nationwide launch. And encouragingly [indiscernible] customer and revenue base essentially return to pre-COVID levels this past quarter. Clearly, our company has strong testament to the tough decisions made by our leadership team and the excellent execution and coordination by our dedicated employees. Looking back over the whole year, 2020 was one of the most uncertain and challenging periods that any of us can remember. But we rose to the occasion, ensuring the safety and protection of our employees, providing customers with unparalleled service and innovative products that they relied on more than ever, strengthening our investment grade balance sheet and continuing to invest for long-term growth and success. This year's Cable results were nothing short of exceptional, hitting a number of company records. We generated 2 million net broadband additions for the year, and 538,000 for the fourth quarter, reaching record low churn. High speed internet drove our highest ever full year net customer relationship additions of 1.6 million, bringing us to 33 million total customer relationships. Yet with just only 50% penetration of our footprint, there remains plenty of opportunity for future growth. We also delivered outstanding EBITDA growth of nearly 9% and cash flow growth of 16% all of 2020. Broadband is the cornerstone of what we do, powered by our robust, flexible and reliable network. And many years of investments we've made have been on full display. We've continued to enhance our market leading competitive position, while keeping people connected, protected, informed and entertained by proactively managing our network, increasing broadband speeds, expanding our internet essentials program for low-income households, providing payment plans for customers struggling the most, and offering Peacock and Flex for free. This pandemic has forced us to rethink the way we operate and service our customers. Immediately, we moved all of our care reps to work remotely from home, which has gone so well that we're leaning towards embracing this model permanently. In addition, we promoted further adoption of our digital self-help tools such as Xfinity Assistant, which are available 24x7. We also expanded our self-installation eligibility. And now over two thirds of our customers are connecting to our services this way. We are working hard with our communications and marketing efforts to enhance awareness, all we have to offer, which enables us to take costs out of the business, while delivering a better experience for our customers. In fact, in the past 12 months, we've reduced agent handled calls by over 16 million, and truck rolls by 1.6 million, all while adding more than 1.5 million net new customer relationships. Our efforts to reduce costs have been extremely successful. But what's even more exciting are the investments we're making to grow the overall business. The great example is Flex, which is offered to all of our broadband only customers for free, so that they can connect seamlessly to the streaming services they love. Within the first half of this year, Flex along with X1, will be carrying all of the top streaming apps in United States. We just added HBO Max, we'll be adding Disney Plus in the near future and we have many more on the roadmap. Flex has been a major win for us and we continue to have really high hopes. Xfinity Mobile just came off a strong fourth quarter with nice sequential improvement in customer additions, resulting from a number of significant changes as we fully integrate mobile into our core Cable operations and reprioritized our sales channels. We're really excited for 2021 as we've recently expanded parts of our MVNO agreement with Verizon that will enable us to improve our range of offerings and acquire more customers more profitably. As we said from the beginning, an MVNO led capital-light wireless model is the right one for us and has even more strategic opportunity in the years ahead. Business services came back faster than we expected. This quarter, we added 26,000 net new customers and generated revenue growth of 4.8%, the highest we've seen since the pandemic began. With less than 20% share of an approximately $50 billion total addressable commercial market in our footprint, we saw plenty of runway. All-in-all, Cable had a fantastic 2020 and we look forward to a very strong 2021 and beyond. While the global pandemic has had a more significant impact on NBCUniversal, we took advantage of this moment to make a number of changes in both management and operations which sets us up for success. The most notable example, is the reorganization of our Cable Networks and Broadcast Television businesses, which are now combined along with Peacock in a structure meant to drive long-term cost efficiencies and revenue opportunities. We finished the year having renewed a number of carriage agreements with many of our valuable distribution partners, putting us in a position of strength, as we enter 2021. Peacock has had an exceptional start, exceeding all of our internal targets. This premium hybrid AVOD service, which has a light ad load and is unlike any other, offers a breath of content that appeals to just about every demographic, at an unbeatable consumer value, much of it for free. Momentum has further accelerated with the addition of the Office, which we own and began streaming exclusively on Peacock as of January 1. Not only is the Office driving incremental users, but these viewers are naturally finding and watching other programs on this platform like Parks and Rec, Yellowstone, our latest original Saved by the Bell, mega hit movies from Universal and other studios, and sporting events such as the Premier League, Golf and even an NFL Wild Card game. And earlier this week, we announced that Modern Family will be coming to Peacock next month, followed by the WWE in March. In Film, our decision to release our titles direct-to-consumer via premium video on demand when theaters were forced to close has proven to be profitable and the right move for us. While we look forward to when we can enjoy the theatrical release of many franchise films such as Fast 9 and the next Minions and Jurassic World, we will lean into what has become a successful hybrid distribution model. COVID had the most direct impact on our theme parks, which were either closed or running at limited capacity for the bulk of 2020. But I'm pleased with how quickly we were able to reopen Orlando and Osaka while ensuring the safety of our staff and guests. We continue to provide an amazing entertainment experience. Our guests are responding as confirmed by our steadily increased attendance and our most recent financial results. What we saw this fourth quarter, especially in Orlando, gives us even more conviction in the momentum that our theme parks will experience when we reach a sustainable recovery. We may experience some near-term setbacks with the most recent pick up in COVID cases, but I'm optimistic as ever about the long-term trajectory of this very special business. Sky had a strong and encouraging fourth quarter. We added net new customers in every market, bringing our customer base essentially back to pre-COVID levels. The same can be said for revenue, which was essentially flat from what we generated in the fourth quarter of 2019. While we continue to make meaningful progress on our strategic initiatives, Sky Q which integrates streaming, has surpassed 60% penetration in the UK, and is poised to continue with recent additions of Disney Plus, Discovery Plus and Amazon Prime video. We're really pleased with the success of Sky Originals, which contributed to the 20% increase in viewership on our Sky Entertainment channels during the fourth quarter and all of 2020 reaffirming our commitment to creating Sky Studios and expanding original programming. While the recent wave of COVID infections and related lockdowns across Europe are once again creating disruption, we're implementing the same protocols and procedures that work the first time around. We've confidence of a similar pattern as this latest lockdown recedes. We really look forward to the second half of this year when we will also start to see the benefits from the reset of major sports rights contracts and cost savings that should result from a new, leaner operating model. And we're still on plan to double 2020 EBITDA over the next several years, as Jeremy recently laid out. Speaking of Jeremy, I want to thank him for his exceptional leadership of Sky and for his partnership since the acquisition. He and the team have established a unique world-class brand and a strong, well-run business that's now fully integrated. I'm thrilled for Dana Strong, who has now taken over as CEO of Sky. Many of you on this call have met with Dana since she joined our Cable business as Head of Consumer Services back in 2018. She is an accomplished executive with a wonderful ability to transform, inspire and drive positive change. On top of all that, she also has over 20 years of international experience with near half of it’s been in Europe. 2021 offers a lot of promise for Comcast and hopefully for the entire world. While the first half will be more challenged than the second due to the most recent strain of COVID, we’re really encouraged by the promise of the vaccine which is the first step in putting the parts of our business that have been most impacted back on the path toward growth. This optimism is shared by our Board of Directors which this morning announced an increase in our dividend of our 13th consecutive year. I'm also pleased it is now our expectation that we will return to repurchasing shares in the back half of this year. While 2020 was not what any of us had imagined a year ago with this time, our execution, cooperation and fast decision making enabled all parts of Comcast, NBCUniversal and Sky to respond and manage through a difficult environment remarkably well. I'm truly proud of what we have accomplished and our fourth quarter shows just how well this company is positioned to succeed. Mike, over to you.
Mike Cavanagh:
Thanks Brian and good morning everyone. Now I’ll review our fourth quarter 2020 results and make some comments on current conditions and where possible on the year ahead. Let’s begin on slides four and five with our consolidated results. Revenue declined 2.4% to $27.7 billion for the fourth quarter, and 4.9% to $103.6 billion for the full year. Adjusted EBITDA declined 15% to $7.2 billion for the fourth quarter and 10% to $30.8 billion for the full year. COVID related severance and restructuring charges were $590 million in the fourth quarter and $828 million for the full year as we took actions to position our businesses for success in a post COVID world. The corporate and other segment includes these charges and also includes Peacock for its launch year. For 2020, Peacock generated revenue of over $100 million while EBITDA losses approached $700 million. We continue to expect that EBITDA losses for 2020 and 2021 combined for Peacock will total roughly $2 billion. Adjusted earnings per share declined 29% to $0.56 for the quarter and 17% to $2.61 for the year. Finally, free cash flow was $1.7 billion in the quarter and $13.3 billion for the full year reflecting the decline in EBITDA and the benefit from the reduction in working capital and capital expenditures in part due to the pandemic. Now to review our business segments, starting with Cable Communications on slide 6. For the fourth quarter, Cable Communications revenue increased 6.3% while EBITDA increased 12% and adjusted EBITDA led capital grew 26%. For the full year we grew customer relationships by 1.6 million a 41% increase year-over-year with 455,000 net additions in the fourth quarter, driven by high-speed internet where we added 2 million net new residential and business customers this year and 538,000 in the fourth quarter. These record customer additions were the primary driver of our high-speed internet revenue growth of 13% for the quarter and 10% for the full year. Other revenue highlights include acceleration in both business services and wireless. Business services posted 4.8% revenue growth and 26,000 net new customer additions primarily driven by improvement in small businesses. Wireless revenue grew 36% with 246,000 net new lines in the quarter bringing up to 2.8 million total lines at year end. Wireless is a strategic priority for us and should accelerate on the back of several actions we have taken. First, we’ve expanded our Verizon MVNO agreement. Second, we fully integrated mobile into our core operations and third, we’ve refined our marketing and activated all of our sales channels and we’re seeing a nice lift in our retail stores which are now fully opened. For Video, revenue declined 0.7% with higher rates implemented in the beginning of 2020 more than offset by subscriber declines including a 248,000 net loss in customers this quarter. And advertising revenue increased 34% year-over-year or 2.2%, excluding political, which almost doubled what we generated in the last presidential election cycle in 2016. Turning to expenses, Cable Communications fourth quarter expenses increased 2.4%. Programming expenses were up 7.2%, primarily due to the number of contract renewals that started to cycle through in 2020 combined with annual escalators in existing agreements. Non-programming expenses declined slightly reflecting lower technical and product support and customer service costs, which were partially offset by higher advertising, marketing and promotion spend to drive top-line growth and higher expenses associated with the increased political advertising activity this quarter. Non-programming expenses per customer relationship decreased 5.1% despite our record customer growth. Cable Communications EBITDA grew by 12% in the quarter and 8.6% for the full year, with margins reaching 42.1% and improvement of 170 basis points excluding the RSN adjustments that impacted results earlier in the year. Cable capital expenditures decreased 1.1%, resulting in CapEx intensity of 13.5%. For the full year, capital expenditures declined 4.4% resulting in CapEx intensity of 11%, our lowest full year on record and an improvement of 100 basis points year-over-year exclusive of RSN adjustments, driven by lower spending on customer premise equipment and support capital partially offset by higher spending on scalable infrastructure, which was driven by our ongoing investment to enhance the capacity of our network to support increased data usage. Turning to the current environment, high speed internet customer additions remain healthy and we have all the pieces in place for 2021 to be a very strong year. We also have to remember that 2020 was exceptional on many accounts. And because of that, we view 2019, which was also very strong for us as a more appropriate year against which to benchmark our performance. Turning to video, we expect the higher video rates we implemented at the beginning of this year, resulting from our current programming renewal cycle to drive video sub losses back to the levels we’d experienced in the first half of 2020. Our video strategy is centered on profitability. We do not chase unprofitable video subscribers, as we can now offer Flex for free to those who prefer a streaming only entertainment option. Looking to the full year, we expect Cable Communications revenue growth to exceed the 3.4% we just reported for 2020, as we remain focused on driving our connectivity businesses with better year-over-year comparisons in the first half. We expect programming expense growth to increase at high-single digit levels similar to the fourth quarter, as programming carriage renewals roll through in 2021. The program expense growth is expected to moderate in 2022 and thereafter. Non-programming operating expense growth should normalize at a low-single digit increase to 2019 levels, as we support the higher level of customer relationships and accelerate growth in our wireless business, which we expect to achieve standalone profitability in 2021. With our consistent discipline on expenses and capital investment, coupled with the trends at work as we remain focused on connectivity, we are confident in our ability to increase profitability, expand margins and improve CapEx intensity, both in 2021 and thereafter. Now let's turn to Slide 7 for NBCUniversal. For the fourth quarter, NBCUniversal revenue decreased 18% to $7.5 billion and EBITDA decreased 21% to $1.6 billion. Cable Networks revenue was down 6.4% in the fourth quarter, driven by a 38% decline in content licensing and other revenue, while distribution revenue was flat compared to a year ago, reflecting the absence of carriage renewals, combined with modest sequential improvement in subscriber losses. The delay to the start of the NBA and NHL seasons had a negative impact on our advertising revenue, which declined 4.2% while the related shift of sports rights amortization out of the quarter was a benefit to the EBITDA which grew 22% year-over-year. For the full year, Cable Networks EBITDA increased 4%, primarily driven by the sports related impacts of COVID. Fewer sporting events in 2020 contributed to lower distribution and advertising revenue, as well as lower programming and production expenses of $655 million year-over-year. Seasons were shortened earlier in the year, and current seasons were delayed, pushing a number of events and the related rights amortization costs to 2021. So, looking to 2021, we expect healthy distribution revenue growth as a result of recent successful carriage renewals. We also currently expect significantly more sporting events compared to 2020, which would result in higher advertising revenue, but also a significant increase in sports related programming and production costs, equating to a low double-digit decline in Cable Networks EBITDA this year. Turning to Broadcast, revenue decreased 12% in the fourth quarter, due to a 39% decline in content licensing, and a 9.6% decline in advertising revenue, partially offset by another quarter of double-digit increases in retransmission consent fees. The content licensing revenue declines at both Broadcast and Cable Networks were timing related, as sales to streaming platforms including Peacock were more heavily concentrated in the first nine months of the year. We also had a difficult comparison to a significant library deal in last year's fourth quarter. The decline in advertising revenue was driven by lower ratings, partly due to the delayed launch of our ball season. This was somewhat offset by record levels of political advertising at our local stations. The lower revenues were partially offset by a decline in operating costs, reflecting lower content licensing, and the delay in production due to COVID-19 resulting in a decline of 24% to $356 million in Broadcast EBITDA. Filmed Entertainment revenue declined 8.3% and EBITDA increased 65% to $151 million for the fourth quarter. Theatrical revenue declined 70% due to theaters being either closed or operating at limited capacity. While content licensing increased 23%, driven by PVOD. Expenses were significantly lower due to fewer releases as a result of COVID-19. In 2021, we hope to debut a number of our franchise films in theaters, such as Fast9 and Minions 2, but the situation remains fluid and we're still adjusting our 2021 place to maximize value, as evidenced by our recent decision to push back the release of Boss Baby 2 from March to September. Theme Parks revenue was $579 million in the quarter with an EBITDA loss of $15 million. These results reflect Universal Orlando Resort and Universal Studios Japan, operating at limited capacity, while Hollywood remains closed. Results also include $45 million of Universal Beijing pre-opening costs. For 2021, keep in mind that the first quarter tends to be seasonally light in terms of attendance. And we also expect an increased COVID impact given new restrictions in Japan, which have also caused us to delay the opening of Super Nintendo World. We are pleased that University Beijing remains set to open this summer, with pre-opening costs ramping to $300 million in the first half of this year. One last item I'd like to highlight, we will be changing the way we report for NBCUniversal starting in the first quarter of 2021 with a largest impact being to our television businesses, as we combine Cable Networks and Broadcast into one segment along with Peacock. Now let's turn to slide 8 for Sky, which I'll speak to on a constant currency basis. Sky revenue for the fourth quarter declined 0.9% to $5.2 billion, reflecting a 2.8% decline in direct-to-consumer revenue, driven mostly by our hospitality or pubs and clubs segment, which was challenged by additional COVID related lockdowns during the quarter. Excluding hospitality, direct-to-consumer revenue was essentially flat year-over-year with solid low-single-digit growth in the UK. Somewhat offsetting the decline in direct-to-consumer revenue with a 10% increase in content revenue as we monetize our original programming. While advertising revenue grew 3.9% as Sky outperformed a challenge advertising market helped by a strong performance in the U.K. Sky added 244,000 net new customers in the quarter, bringing us essentially back to pre-COVID levels of total customer relationships with additions in all markets, driven by a very healthy streaming business. We've also seen strong uptake in our broadband and mobile products in the UK. Sky EBITDA was $139 million as the fourth quarter was impacted by a number of expense items, such as incremental sports rights amortization related to the shift of sporting events that have been delayed as a result of COVID-19, higher investments in entertainment programming, costs related to the launch of our new Sky channels last May, as well as higher marketing spend to promote strategic initiatives such as Sky Q, growth in our mobile product in the U.K. and broadband in Italy. Looking ahead, we would characterize 2021 as a tale of two halves, the first half is under pressure due to the recent increase in COVID related restrictions to the extreme levels we experienced at the beginning of the pandemic. With the government mandating the closure of pubs and clubs, as well as many retail outlets, we are experiencing weakness in hospitality and advertising, and we now expect Sky’s first quarter revenue to decline slightly year-over-year. We also expect first half expenses to be elevated when compared to 2020 as higher sports right amortization resulting from sporting events being postponed from 2020 to 2021 will be with us through the second quarter. In non-sports related costs, we’ll see an increase as we grow broadband and mobile in the UK, broadband in Italy and launch the SMB business in the U.K. later this quarter. In the second half of 2021, we expect a quick recovery in hospitality and advertising revenue once these latest restrictions are lifted and an acceleration in EBITDA growth from the tailwinds related to our major sports rights’ resets and more efficient operating structure. I'll wrap up with free cash flow and capital allocation on slide 9. We generated $13.3 billion in free cash flow and paid $4.1 billion in dividends to our shareholders in 2020. Consolidated total capital, which includes CapEx as well as software and intangibles, decreased 6.4% for the year to $11.6 billion, while working capital improved by $2.2 billion to a decline of $178 million for the full year, both reflecting an impact from COVID. Looking to 2021, we anticipate total capital will remain relatively flat to 2020 levels, while the working capital drag will increase relative to the levels we saw in 2019, which is the more appropriate comparison, due to an increase in content investment, our broadcast of the Olympics and the reversal of COVID related one-time tax deferrals. Turning to capital allocation, our strategy has always been a balance of several important priorities, maintaining a strong balance sheet, investing in profitable organic growth and returning capital to shareholders. First, on our balance sheet, we've made great progress reducing net debt from a $108 billion post the Sky acquisition at the end of 2018 to $90 billion at the end of 2020. Second, we remain focused on organic investment in our businesses to grow the long-term earnings power of the company, including our CapEx investment in Broadband and Parks and continued investment behind other growth initiatives where we see strong return on investments such as Xfinity Mobile, Peacock, Flex, Sky Q and Broadband in Italy. Third, we are committed to returning capital to shareholders through dividends and buybacks, and we have a proven track record. We have increased our dividend 13 years in a row at a 17% CAGR significantly in excess of the S&P over that same time period. In addition, we have a demonstrated history of buying back stock, having reduced our share count by nearly 20% between the NBCUniversal and Sky acquisitions. In 2021, we believe we will be able to return to our historical practice of returning ample capital to our shareholders. We are again raising the dividend by $0.08 a share to a $1 per share, and we are planning to return to buying back our stock. As Brian mentioned, our hope is to start in the back half of this year, gradually ramping up to historical levels while we continue to pace towards hitting our intended target leverage levels, which we currently expect to reach by year end 2022. The specific timing and magnitude of our buyback activity will be subject to improvement in our businesses most impacted by the pandemic and the implications related to potential changes in tax policy. So, thanks for joining us on the call this morning. And I'll now hand it back to Marci to handle Q&A.
Marci Ryvicker :
Thanks, Mike. Regina, let's open the call for questions please.
Operator:
Thank you. We will now begin the question-and-answer session. [Operator Instructions] Our first question comes from the line of Ben Swinburne with Morgan Stanley. Please go ahead.
Ben Swinburne:
Thank you. Good morning. One for I guess, Brian, and Dave on Cable, and then one for Jeff on NBC. So obviously, really strong customer metrics in 2020, particularly on the broadband side. And I was curious, when you look at what transpired last year in terms of the increased demand for the product, and also how you guys operate in the business. What are the things that you think are COVID-specific versus durable? I mean, I know you talked about 2019 as the benchmark year. But as we think about the longer term, how do you look at last year's performance and some of the specific drivers in terms of their durability beyond the pandemic? And then for Jeff, you guys laid out, I realized this is prior to your elevation as CEO, I think 30 million to 35 million active accounts on Peacock by ’24. I know signups inactive accounts are different metrics. But it seems like you're nicely ahead of that trajectory. Can you just sort of reframe the opportunity with Peacock for us today versus kind of the initial outlook and when might revenues become kind of material to NBC for that business? Thanks, everyone.
Dave Watson:
Well, Ben, this is Dave. I'll kick off on the Cable side. I think it starts with the main point that we've had great momentum in Broadband for many quarters now well before COVID. There's been real strength in the category for us, and I think if we point towards the fundamentals of Broadband, and the fundamentals have been very consistent for us. And it starts with the market, the market is growing we're taking share. And the sources are geographic all over the country where we serve and across the board competitively, with DSL sources, telco wired, wireless, and other competitors. So, I think, while they're in '20 truly an exceptional year from performance. And as Brian said, I think the right way of looking at '20 you got to look at the full year results. And when you do that the 2 million net customer additions, it really is extraordinary. Fundamentals that we see going forward, low churn. We compete well on the front end, because we've consistently invested in the best network in the marketplace. And I think that is ubiquitous. We deliver the best overall service, redefine the category in speed, coverage, control, and now streaming. And so, you add up all those things, I think it points towards strong organic growth. But as you look to next year, as Mike said, we do have a healthy start to the year. We're really encouraged what we're seeing right out of the gates. But I do think 2020 as everybody went home and there is just a lot more in a short period of time, folks that were working from home, schooling from home, I think there's -- that's a unique moment. But I think the fundamentals continue. We have penetration upside. There's growth opportunities that we believe strongly. I think '19 was a very strong year, too by the way. I think that is the right one to look at as the best benchmark on a go-forward basis.
Operator:
Our next question will come from the line of Jessica Reif Ehrlich with Bank of America.
Dave Watson:
Hey Ben. So, Peacock obviously is primarily an AVOD service. And we have a number of metrics, the one that we that Brian and Mike talked about today is signups with loops every quarter which we reached 33 million this week. People sign up then they use it actively and then the usage per user that drive the amount of hours we saw on advertising. And we are up significantly over all of our metrics versus what we anticipated going into the business. We are only, we launched this on Comcast just over nine months ago and nationally just over six months ago, so we’re at the very beginning of this business. But we are very confident based on the small amount of time that the business model has adapted the right business model, people are signing up, they are using what we have expected. And advertisers are very interested in buying it. So, this steady growth is very promising for us and we don’t have anything to reframe at this point, but I think that the performance that is much better than we expected, give us a lot of optionality going forward. But we're just going to continue to drive this business model now and focus on the advertising revenue.
Ben Swinburne:
Thank you.
Marci Ryvicker:
Thanks, Ben. Regina, next question, please.
Operator:
Our next question is from the line of Jessica Reif Ehrlich with Bank of America. Please go ahead.
Jessica Ehrlich :
Thank you. I also have two questions. First, on NBCU. Can you talk about the kind of the timeframe and where you'll see the benefits of the restructuring? And within that, like, what is the long-term view of Cable Networks, will it be at all eventually be in Peacock? And on the Cable side, several of you mentioned I think Brian, I think all of you mentioned the benefits of the new Verizon MVNO deal. Where will that show up, will it be in revenue, additional services? What's the timeframe for that as well? Thank you.
Brian Roberts :
Jeff, you want to start?
Jeff Shell :
Yes, thanks, Brian. Hi, Jessica. So, we view, obviously, our television business as a whole. As Mike says, we're going to redo how we report starting next quarter. And we view the whole television business as a whole. And while our restructuring definitely took a lot of cost out of the business, which you're starting to see in the numbers. The real purpose of it was to allow us to grow in the future and really run it as one business. So, Cable Networks obviously are a big part of the business, they're still the biggest EBITDA driver. And I don't expect that to change anytime in the near future. But we're looking at the two revenue streams of the business, its subscription and advertising as one business, Broadcast, Cable and Peacock. And we're programming it as such, we're selling it to advertisers as one platform as such. And so, I think over time it'll be harder and harder to distinguish between the profitability of Cable Networks and the rest of our television business because we're looking at it as one business. But the restructuring allows us to run it like that and we think that that's going to allow us to really grow the business over time. Dave, you want to take on wireless?
Dave Watson:
Yeah. Hi, Jessica. So, we've been really pleased with the relationship of Verizon, we had a great partnership and glad that one important aspect of things is that improved MVNO. Brian mentioned, the capital light approach is working for us, we think is going to work in the future. So, I think as a starting point certainly will enable us to amplify what we're already doing, really push towards a range of offers that keep us very competitive. We continue to grab switching share and the mobile space. But you back up for a second and we're just overall, we have been pleased and we're very optimistic about the mobile business and what it will do. In particular, continues to perform very well for broadband retention. And so, we're committed to accelerating growth in mobile. And we mentioned this last time. And while the MVNO enhancement will be a nice step forward, there are a lot of other things that we're doing like, really going after every single sales channel that we have. We reopen retail in a safe mode, new safety protocols and every single sales channel, whether it's digital, all centers, you name it, we're really focusing on mobile. So, we're also leaning into 5G. We'll participate very much in 5G and we're featuring mobile in packaging, with broadband, leading in some cases when there's a new product, NPI, whether it's Apple, Samsung, we use that moment to literally lead with mobile. So, I think overall, we're real pleased. And I think we feel good about the runway. I would also point towards our overarching plan that one, we have access to I think just the country's best network, with Verizon. And so, we talked about that. I think we also are leveraging -- continue to leverage Wi-Fi. And we're -- we've always uniquely provided a great experience, not just in the home, we're improving things outside in the public area. And then over time, I think the key thing too is being able to add a third layer, which could be our own targeted wireless infrastructure which we might use to supplement the Verizon network and really go after the high dense usage areas, spectrum that we've already acquired. So, I think all these factors point towards particularly a unique opportunity for us.
Jessica Ehrlich:
Thank you.
Marci Ryvicker:
Thank you, Jessica. Regina, next question, please.
Operator:
Your next question comes from the line of Doug Mitchelson with Credit Suisse. Please go ahead.
Doug Mitchelson:
Thanks so much. If I can just follow-up on wireless, when you said that you can improve the range of offerings to more customers as part of the new MVNO, can you address business customers now with your wireless service? And perhaps you could before but any clarification on that? And what are the new offerings and where the new customers that you can address as a result of the changes to the MVNO? And then, Brian, not to put you on the spot, but any thoughts on the Olympics and its likelihood and potential benefit to Peacock or the rest of the operations? Thank you.
Brian Roberts :
Well, I think on the wireless question, I think this is the beginning of the year. So, I think we'll have more to report as the year goes on. We're going to follow-up on what Dave just said, but we think including some offerings to businesses. But it's early in the year, so stay tuned. But I think what we wanted to convey today is that the piece parts are in place, and that we have momentum, and it's a strategic part of our bundle, as Dave just said, in terms of reducing churn and also driving us toward breakeven and profitability. And if this was -- these were important elements to get right. So, I would say more to follow. And the question about Olympics is what, will it happen? Or be a bit more specific, if you don't mind, Doug?
Doug Mitchelson:
Yes, sorry, Brian. I guess there's some concern out there as whether or not the Olympics will happen. And I know, it’s sort of important for driving your businesses and it was something you were excited about in terms of marketing Peacock last year. And as you've taken a step forward in Peacock and had some initial success, how do you think about using Olympics as a vehicle to drive usage and awareness of Peacock?
Brian Roberts:
Yeah. Understood. Well, first of all, I want to echo what Jeff said, really pleased with how fast Peacock has exceeded this year, even without the Olympics that we had hoped for and that was going to be the big launch moment. So, I think the team is doing an outstanding job and giving us the best start that that I think everyone would want to have an even better than that, perhaps. So that gives us just great expectations for the future. So, sitting here today, I believe there will be in Olympics. I hope it'll be in Olympics and I think that's our best intelligence at this time. And we're excited about that. I think it can be done in a variety of ways, as we've seen sporting events all over the world take place from Premier League to the NFL, and many others with limited spectators, no spectators or wherever the world may be in Japan in July. That'll be up to the host country and host committee. If in the event, it doesn't happen, we have another Olympics coming in Beijing, seven months later or so. So, I don't know Jeff, do you want to add anything to that but we're very hopeful and believe that they'll find a way to safely and successfully have the Olympics, which for us is a television event and would be an amazing moment for the world to come back together post what we've all globally been through, which is so unprecedented. So, we're super hopeful and optimistic.
Doug Mitchelson:
Thank you.
Jeff Shell:
Yeah, I guess…
Marci Ryvicker:
Yeah, go ahead, Jeff.
Brian Roberts:
Go ahead.
Jeff Shell:
No, I was just going to add to what Brian said. I think advertisers also are optimistic that the Olympics are coming and continue to pace. I think last earnings call I said, we were up over where we were a year ago when we thought the Olympics would be a year ago, that gap has grown even further as advertisers kind of jumped in to buy. So, anything can happen in this COVID world. We don't know what's going to happen, but we're pretty confident that Olympics is going to happen, and advertisers are kind of jumping in and agreeing with Brian’s sentiments.
Doug Mitchelson:
Thank you.
Marci Ryvicker:
Regina, we're now ready for the next question. Thanks.
Operator:
Your next question comes from a line of Phil Cusick with JP Morgan. Please go ahead.
Phil Cusick:
Hi, guys. Thank you. Thanks for the buyback commentary. Should we still look at 2.5 times trailing 12 months EBITDA for test for buybacks? And can you remind us what the year-end '22 target is? And then Mike to confirm your comments on margins and capital intensity, I think you're guiding to Cable margins, capital intensity improvements versus 2020 but not giving a level. I assume that's against reported numbers, despite all the moving pieces. Can you give us any sort of direction on that level and why not guide this year versus previous years? Thanks.
Mike Cavanagh :
Sure Phil, it's Mike and, Dave -- I'll do the second one first. I think Dave gave plenty of color in terms of as well as I think in the earlier comments about the activities of the Cable division in terms of focus on expenses, locking in programming renewals, which and just driving the business towards connectivity, and wireless towards profitability. And all those factors, come together and when you look at the long-term [Indiscernible] a business including our comments is that, we are confident in our ability to increase profitability, expand margins and improve capital intensity not just in 2021 and that is versus reported 2020 numbers to your question. But really thereafter, I mean, I think the business is set up for that, for the long-term horizon beyond just the year ahead. So, calling out specific numbers, I think is of less utility frankly than giving you the broad backdrop that gives you the long-term lens through which you can judge all those pieces. But we're quite confident that all those things coming together expenses plan and efficiency on the capital side, combined with innovation and focus on connectivity allows us to give that outlook that of improving margins and capital intensity looking out ahead. In terms of -- Dave, I don't know if you have anything to add there?
Dave Watson:
Yes, I think the focus of us really going after margin capital intensity improvements, that's not going to stop, starts with connectivity, and building customer relationships in a profitable way managing this video transition, like we're doing. And extreme focus around expenses that we in a healthy way, Mike talked about, Brian's talked about just taking a lot of transactions out. Our digital focus and self-install kits, these are things that I think are very durable, that'll go beyond what we're dealing with in this environment. I think we learned a ton. And we'll continue to operate the business in a unique way. So, I think you look towards those kinds of activities the amount of SIK, today two-thirds of the transactions that connects or that way, and then three quarters of our digital capable transactions are being completed through our digital tools. We're going to continue to focus on all those things that just drive non-programming cost. And so, we'll stay focused on all of that.
Mike Cavanagh :
And then, just elaborating I think earlier comments really covered it all on buybacks, but I'll just expand a bit. I mean, obviously, we've been talking Brian and I and the team for a while about our desire to get back into the historical balance on capital allocation, which as you know is even the balance sheet strong, making healthy investments in the organic growth across our businesses which I think from listening to the call today. Anyone would, I hope gather that we continue to be very lean -- very much leaning into doing that where we see returns and opportunity to make investments in these businesses for growth. And then get back to our balance with complete capital return. You know, it's the 13th year we've increased the dividend, but we turned off buybacks for a while and want to return to being in that portion of the return element as well. So, as I said, we're pleased with where the balance sheet is. We've gotten net debt down to $90 billion from $108 billion after Sky. Just the evidence that we're seeing in Parks in the fourth quarter, we were breaking as the Beijing pre operating cost, even with Hollywood closed and even with capacity constraints, just gives us a high degree of confidence that when people can return to travel on the other side of vaccinations, outpacing the virus, that we're going to see the COVID impacted EBITDA businesses snap back to historical levels. To your point, it's going to take 12 months for it to run through and get it fully back, hence our point that, in the second half of this year, we'd expect to see the beginnings of that and rather than wait for a full 12 months. We'll start -- we hope and plan to begin our buyback at that moment. We'll keep it at the historical level, call it as much as $5 billion ramp up to that and probably stay there until we actually get to the definition that you called out on a 12 month trailing basis to get to around or just inside 2.5 times. And I expect that to happen by the end of 2022.
Marci Ryvicker:
Thank you, Phil. Regina, next question, please.
Operator:
Your next question comes from the line of Craig Moffett with Moffettnathanson. Please go ahead.
Craig Moffett :
Yes, hi, two questions, if I could. First, Brian, you talked a little bit about how pleased you are with Flex. We certainly get more questions about it from our clients now than had been the case with a lot of enthusiasm for what Flex could become. So, wonder if you could just expand on Flex a little bit and talk about what your hopes and expectations are for Flex? And could you grow that into a national product that is widely distributed or even a global product that's widely distributed as an aggregator platform? And then with respect to wireless, I wonder if you could just update us on your thinking about the CBRS spectrum now that we're out of the CBRS quiet period and what you might do now with the amount of small cells for traffic offload, whether you're testing that in any markets or how much traffic you expect you might be able to offload from the MVNO agreement?
Brian Roberts :
Dave, why don't you take the second one first about wireless and CBRS. I don't know if there's anything to add at this moment, but and if you want to feel free to talk about that?
Dave Watson:
Well, Craig, we have…
Brian Roberts :
And if you want to start on Flex, that's fine and I can follow you so, we can do both.
Dave Watson:
Okay, yes, well, let me touch on the first one then and go into CBRS. But going Flex, starting Craig with their current strategy just a little bit, that we package it with broadband, another great way of surrounding broadband with products that drive better retention outcomes. And that it's working, it's working very well. So, we target it to the streaming segment and give the customer great experience with excellent voice and all the apps, so tons of apps will have just about everything. Pleased with the Peacock performance for sure. All the other apps that we've launched, including HBO Max and soon to be later on this quarter, Disney. I think today it is more targeted. But as you mentioned, I really do think the next phase that we're working on and developing for and turning our innovation focus is that this is a long-term platform opportunity for us. And aspect of the company that we have called XUMO, that I think you all know that's one piece of being able to drive, helped drive advertising. We can participate and revenue in the app split's that we get. And so, we think of this with scale. And as you build a common software stack that includes Sky, do it together, which we're already working on, and then you have opportunities which we've talked about going to smart TVs, but really leveraging unique scale internationally that we can have, whether it's a device or whether it's a software solution. But I think these are the things that we'll look at. Right now, it's working great within footprint, but we're building our plans beyond that.
Brian Roberts :
Hang on for sec, let me just add to that then that the whole articulation of the company's strategy with broadband and aggregation and streaming, I think is embodied inside flex. So, Peacock's success very much partially due to the early success to what Flex can do for Broadband customers. And we're seeing other programmers are approaching us with their content and seeing with both the X1 platform and the Peacock platform and this Flex platform can do for them. So, that's led us to looking at what Dave was just talking about, what are other opportunities that are in -- that can be taken advantage of this scale and this platform and the ability to bundle things that way? And I think we'll have more to talk about throughout the year. Same sort of answer on the wireless question. I think what we're set up for future opportunities with some of the investments we've made and some of our early success. So, I share your client’s enthusiasm, I think the product is going to continue to improve. We'll have some more updates on that as we go along. But I'm very encouraged as well. And I think the team that created Flex has done a great service for the company. Keep going, Dave.
Dave Watson:
I think the only other point on wireless and Brian and Craig would be, we are looking at and working on development plans around the targeted use of the CBRS spectrum in dense high usage areas and how we could offload traffic, how the experience be terrific in doing so? So, nothing more really to comment at this point. This is a multiyear effort, but a lot of focus is on it right now.
Craig Moffett :
Thank you both.
Marci Ryvicker:
Thank you, Craig. Regina, next question please.
Operator:
Your next question comes from the line of Brett Feldman with Goldman Sachs. Please go ahead.
Brett Feldman:
Thanks. And if you don't mind, I'm actually just going to follow up on Phil's question. So Mike, when you were responding to his question on the buybacks, you talked about ramping back up towards the historical level of $5 billion a year until you get back to sort of that long-term leverage target of about 2.5 turns. But if I think longer term, if you were to sort of remain at your historical buyback pace, you would probably continue to de-lever and I think actually quite rapidly. Historically, you've tended to redeploy that excess liquidity into your strategic M&A program. And so, the question is, how do you think about the medium to long-term importance of preserving dry powder of that type of flexibility, versus whether your current asset portfolio is sufficiently well suited to meet your long-term operating targets? Thank you.
Mike Cavanagh :
Sure, Brian can obviously chime in. But I think we feel very good about the collection of businesses that we have, how they fit together, how Sky is enabled together with Cable and NBC, things that are advances in the three pillars that Brian described, broadband, streaming and aggregation. So, I won't repeat too many of those proof points of what we are as a company. But, we'll always look at M&A, but I don't think there's any doubt that we are very pleased and don't see any strategic gaps in the portfolio that we have. So, we'll talk about it when we get to the 2.5 times. But I wouldn't suggest that beyond that stage, we would just deliver. I mean, we get inside that number and from there, we'll have options and we'll discuss it with folks as we get there. But that's where we stand today. Brian, anything else you want to add?
Brian Roberts :
Yeah, I would just add two other things. I think it's an important moment for us today in getting to a point that we feel the businesses are healthy that we can see, we believe and we hope obviously things can change with progress, with the vaccinations and the impaired businesses really having a roadmap to full recovery and beyond. And so, getting back in balance with as Mike described earlier, I think is really important something that I certainly really have wanted us to get to. Second, we've also said that we'd like to mix up businesses. Hopefully 70% of the company being broadband-centric is proved to be a really successful model. And we've had 10 wonderful years of growth with NBCUniversal and last year was the only exception to that. So, we expect great growth in all our businesses but having a mix with the businesses can work together. But having majority of the company being broadband centric has worked really well for us. So, I think it's a -- we are very pleased with the company we've got, we got a great scale, we've got momentum. That's where our focus at and the main priority was today to get to this announcement of our expectations, and then go ahead and hopefully, see the world go in the right direction here and continue on the path we're on and get to the execution of that later in this year. So important step today.
Brett Feldman:
Thank you.
Marci Ryvicker:
Thank you, Brett. Regina, we have time for one last question.
Operator:
Our final question will come from the line of John Hodulik with UBS. Please go ahead.
John Hodulik:
Great, thanks. Two quick ones, I think. Maybe first as follow-up for Jeff on Peacock. Can you give us a sense of what content is resonating and any color you have on engagement or ARPU or pay subs? And should we expect more spending on sports rights for the platform following up on the WWE deal? And then maybe for Brian, just thoughts upon how the regulatory backdrop will evolve? And is there any concern that net neutrality will emerge as a new policy goal? Thanks.
Brian Roberts :
Jeff you want to go first?
Jeff Shell:
Yeah, thanks Brian and John. So, it's obviously, let me start with the office. So the office, we have the office as of January 1st, we've had it now for almost a month, very pleased with how it's doing. Our usage among our customers are actually higher than we think the usage was amongst Netflix customers. And more importantly what's happening is, we're seeing that people who are watching The Office on Peacock are watching lots of other comedies. So it’s really driving Parks Rec, and really driving Brooklyn 99 amongst others. So, there's kind of an ecosystem of that. We've talked in previous quarters about how EPL has really worked for us, it was Premier League and how those viewers also came in and to our surprise a much greater percentage of them, then turn them watching other things like Yellowstone and or comedy. So, we believe, there's kind of an ecosystem here, like the whole world of broadcast where people will, we can cross promote people into different things. And that certainly seems to be working and The Office has really worked. WWE is kind of a perfect property for us, because it allows us to number one, thousands of hours of programming that were behind a paywall that will now put on the free service of Peacock, which will not only enhance the brand of WWE, but we can monetize an advertising. We get the events that were behind a paywall that used to be pay per view, can drive our 499 Premium version of Peacock. And then remember, we have a big investment in WWE at USA on our linear networks. And so, this kind of perfectly fits into our model of operating the business as a whole and cross promoting and selling advertising clients one platform, one solution, as Linda calls it. So, I think the model that we've constructed here to really kind of leverage our existing linear businesses and drive advertising is working, and I think comedy, sports, two of the success stories certainly so far.
Brian Roberts :
Okay. And I know, we'll be having this conversation about the new administration government. So, let me just quickly say, I don't think there's anything new. We've managed successfully to work with different administrations, with different regulatory perspectives around the broadband business. And -- but our view is obviously strongly felt that the long-standing light touch regulation has worked since President Clinton created that classification and reduces regulatory risk for investors and allowed the company to invest more and have paid dividends unbelievably well during COVID. And we were never asked to down raise any services. And content providers and consumers really benefited. And that wasn't universally the case around the globe, with different broadband regimes. But we do believe in the neutrality and how we're not going to discriminate, block, throttle and some of the other principles that we've committed to. And so, if there's a way to find a way to codify that and perhaps with this issue and a permanent more consistent place that's certainly a possibility. I would like to just end the call by introducing Dana Strong just for a moment, who's taken over Sky just last couple weeks. Starting next call, Dana will be available to talk about Sky in great detail, but Dana didn't want this moment to pass without congratulating you, with this introducing you to the group here to say just a few words.
Dana Strong :
Thanks so much, Brian. It's great to have the opportunity to say quick hello to everyone. Looking forward to talk again in future quarters as Brian mentioned. Maybe for now, let me just briefly say that having spent the past few weeks in the UK, I'm extremely confident about the exciting opportunities ahead for Sky. When Brian called me, I knew this was an opportunity I couldn't pass up. Because I've always had great admiration for Sky having worked in Europe, as long as I have, Brian mentioned that before. Sometimes competing and partnering with Sky across those many years, I think I'm in the position to truly appreciate the unique market position that Sky holds in its iconic brands. And I just have to say that Jeremy has built an incredible organization, an amazing breadth of assets and a fantastic team. And I couldn't be more excited about leading Sky in this next chapter. So Brian, look forward to talking more about it in future calls and back to you.
Brian Roberts :
Thank you and Jeremy, thank you as well. And I know you'll be guiding us here through the rest of this year as well. But both of you are going to be a great team. That wraps it up for me, Marci, do you have anything else?
Marci Ryvicker:
I just like to thank everyone for joining us on our fourth quarter and full year 2022 earnings call. We hope you stay healthy and safe.
Brian Roberts :
Thanks everybody.
Operator:
There will be a replay available of today's call starting at 12 o'clock PM Eastern Time. It will run through Thursday, February 4 at midnight Eastern Time. The dial in number is 855-859-2056 and the conference ID number is 7964167. A recording of the conference call will also be available on the company's website beginning at 12:30 PM Eastern time today. This concludes today's teleconference. Thank you for participating. You may all disconnect.
Operator:
Good morning, ladies and gentlemen, and welcome to Comcast’s Third Quarter 2020 Earnings Conference Call. At this time, all participants are in a listen-only mode. Please note that this conference call is being recorded. I will now turn the call over to Senior Vice President, Investor Relations, Ms. Marci Ryvicker. Please go ahead, Ms. Ryvicker.
Marci Ryvicker:
Thank you, operator and welcome everyone. Joining me on this morning’s call are Brian Roberts; Mike Cavanagh, Dave Watson, Jeff Shell and Jeremy Darroch. Brian and Mike will make formal remarks, and Dave, Jeff and Jeremy also will be available for Q&A. Let me now refer you to Slide 2, which contains our Safe Harbor disclaimer. I remind you that this conference call may include forward-looking statements subject to certain risks and uncertainties. In addition, during this call, we will refer to certain non-GAAP financial measures. Please see our 8-K and trending schedules for the reconciliations of these non-GAAP financial measures to GAAP. With that, let me turn the call over to Brian Roberts for his comments. Brian?
Brian Roberts:
Thanks, Marci and good morning, everyone. We’re nearly eight months into this pandemic. And despite many harsh realities, I could not be more pleased and proud of how our team has worked together across the company to find safe, creative solutions to successfully operate in this environment. We’re executing at the highest level and perhaps most importantly, accelerating innovation to drive long-term future growth. We remain intensely focused on our top three strategic priorities of expanding and leading with broadband, aggregation and streaming, all of which are underpinned by strong content creation, distribution and technology. Each business is increasingly complementing, reinforcing and driving value for the others, while enabling us to offer seamless and bundled experiences to all our customers. For example, this quarter, we added a record number of new customer relationships and high-speed internet subscribers and signups for Peacock have grown to nearly 22 million as of today. It is clear that Peacock’s results are enhanced by the placement and distribution it gets through our broadband service. And adding Peacock to broadband is resulting in a significant improvement in both churn and gross ads. As Peacock is continuously cited as a differentiating factor at the point of sale for Xfinity broadband products; none of this could have been achieved without the technology stack that we have through Sky. Focusing now on our top strategic priority broadband, the success we’ve experienced to-date has been driven by years of investment combined with our leading scale. We engage with 56 million high value households and businesses globally. These subscribers give us a stronger starting point in direct-to-consumer relationships, particularly with broadband. Our connections at the point-of-sale provide us with a distinct advantage as this is the moment when customers really contemplate their aggregation and streaming options. We have the best broadband network in the U.S., perhaps in the world, lead by a completely integrated consumer experience with the widest array of products that go beyond just speed. We offer coverage, control in an unprecedented level of flexibility. With our broadband service, you get your choice of entertainment over your preferred distribution method whether it’s the industry leading video bundle with X1, or the highest quality streaming product with Flex, both powered by the same platform and technology, the same award winning voice remote, and the same cloud-based software. With Xfinity Internet, you can opt for Xfinity mobile, the great value wireless service hosted by Verizon, now inclusive of nationwide 5G and augmented by our own WiFi network, the largest in the U.S. And we have the ability to evolve this offering over time to we choose to include our own wireless network or cellular infrastructure to generate even greater profitability in the most highly-trafficked mobile areas as this unique combination of broadband products and services that led to this quarter’s 556,000 net new customer relationships and 633,000 net new high-speed internet subscribers, both the best quarterly record in our company’s history. In the UK, customer relationships now stand at over 13 million, a figure that’s been steadily growing, driven by our exclusive content and experience that cements our video relationship with customers, a differentiated broadband service as the number two provider and increasing wireless penetration. It’s a winning formula for other markets that we will look to replicate. Moving to our second strategic priority, aggregation, whether it’s a Pay TV video bundle or a streaming solution for the home, entertainment remains an important consideration for new and existing broadband customers. X1 and Sky Q are the world’s leading platforms for aggregating broadcast, sports, and streaming services. Flex provides that same experience to those customers, who prefer streaming only video included for free with Xfinity Internet. We’ve developed the best operating system for your entertainment experience, controlled by one global voice remote, enabling 15 billion commands, five languages annually. Our expertise or technology, and a tremendous amount of R&D continue to push us forward with opportunities to generate new revenue streams and areas of monetization, which sets us on an even stronger path towards long-term growth. The goal of our common Tech Stack is to build once and deploy as many times and as many markets and as many ways as possible on our network or through wholesale distribution. We’ve already experienced great success with our current X1 syndication model, white-labeling our software and technology gives us a significant revenue stream that boasts healthy margins and even more important, more scale for our platform. We look forward to expanding this expertise to other distributors, and believe that even larger nationwide and potentially international syndication model will create new opportunities in this rapidly-changing ecosystem that will create value for our company and our shareholders. Our third strategic priority is streaming, which not only provides us with another increasingly important way to reach our viewers and monetize our content, but it also drives demand for higher speeds and more reliable broadband and differentiates and improves the economics of aggregation. Peacock, our premium ad supported video on demand service is the right streaming strategy at the right time. After launching nationwide, just this past July, we are excited to already have nearly 22 million Peacock signups to date, and have exceeded all of our internal engagement metrics, even without having the benefit of the 2020 Olympics. Going out with free allowed us to grow quickly with a very low cost per acquisition and significantly less marketing spend and other new streaming services. We’ve also been able to effectively leverage our expansive high-quality library and over $20 billion of annual content spend that supports our existing media businesses for Peacock, and enhance it with targeted incremental investment in additional streaming IP. Xfinity has been a significant contributor to Peacock success, driving awareness and usage through bundling with X1 and Flex. In fact, Peacock was the number one app on Flex and the number three app on X1 for the month of September when measured by reach. We’re also leaning into Flex, which increases the lifetime value of our broadband customers as we see churn improved by 15% to 20% for new customers that engage with the platform. Since adding Flex as a video option, we’ve seen our entertainment relationships increase. In fact, the growth in the Flex monthly active user base, which now sits at over one million, more than offset the decline in the number of our traditional Pay TV video subscribers for the past two quarters. Reaching these three strategic objectives takes focus and discipline, and we have both. We are realigning our cost structure across our company and making the appropriate level investment in the right initiatives, so as to fuel long-term growth and enable us to effectively compete in an evolving global marketplace. Turning from our long-term strategy, I’d like to highlight our third quarter results, which I’m quite proud of in light of the challenges we have faced with COVID. In Cable, our revenue growth accelerated and we generated an impressive 10.5% increase in EBITDA. We have been incredibly successful in identifying long-term cost efficiencies. In fact, with our self-installed offerings and digital tools, customers can do virtually everything they want or need to without picking up the phone or requiring a truck roll. But we’re also investing for growth, with the goal of increasing awareness of our ever improving Xfinity brand, promoting an advancing or leading broadband position and accelerating our mobile and business segments. At NBCUniversal, the team has done a really creative and impressive job of navigating through an incredible amount of uncertainty. I am pleased to report that some businesses are steadily recovering, given the resumption of both sports and content production. Where we continue to see the most pressure from COVID is in our Theme Parks, which were the single biggest drag in the quarter. In fact excluding this segment, NBCUniversal EBITDA would have grown by 9% year-over-year. While it will take some time for the parks to return to historical levels, we’ve made substantial progress. Universal Orlando and Osaka are operating at limited but growing attendance. While we don’t know when Hollywood might reopen, we remain very bullish on the parks long-term. I am very excited for next year’s launch of our frankly incredible new theme park in Beijing. Early in the third quarter, we announced a completely new structure for our television businesses, enabling us to realign how we invest in the creation, production and distribution of world class content. In essence, we’ve done away with the concept of creating a piece of work for a specific network. Our priority is to invest in and create the absolute best content, and ensure that we maximize monetization by choosing the most effective method of distribution, whether it’s broadcast, cable networks, Peacock, sales to a third party, or some combination of all four. Last, we’re closing in on two years since we bought Sky. So, I thought I would spend a moment providing some context on the progress we see to-date. The UK, which is by far the largest component of Sky EBITDA has proven to be a strong business that has generated high single-digit EBITDA growth over the two-year span when adjusting for the momentary impacts of COVID, anchored by growth in both our customer base and revenue per customer relationship. Our UK customers continue to do more with us as evidenced by our higher penetration of broadband, and wireless and in the QBox, all of which solidify us as the home of aggregation and streaming and which sets us up nicely for continued growth. What we see in the UK guide to our thinking on the prospects for what Germany and Italy could each become. In both markets, we have a leading brand name and customer proposition in video supported by significant scale. While it may take time, we’re on a path to replicate the UK playbook, and took an important step toward this in Italy with our recent launch of broadband. We also have fairly immediate opportunities to improve our cost structure as we move to centralize our organizational efforts across our markets. And as we’ve begun to reset many of our largest sports rights in Continental Europe, which should provide hundreds of millions of dollars in annual savings. As Jeremy highlighted recently, we are confident in our ability to double EBITDA at Sky over the next several years. And importantly, Sky fits right in with our broader company priorities playing a big role in strengthening our Tech Stack for aggregation and in content solutions across all of NBCU and Cable. When you put it all together and look at the first nine months of the year, but certainly, not the year, we all would have expected. We’ve executed extremely well. We’ve taken advantage of the favorable interest rate environment to enhance our balance sheet and liquidity, and we remain committed to getting leverage, where it needs to be, so that we can return to buying back stock. All in all, this was a really strong quarter. And Mike will now take you through our results in greater detail.
Mike Cavanagh:
Thanks, Brian and good morning, everyone. Now, I’ll review our third quarter 2020 results and offer some commentary on the current conditions in our businesses caveating that circumstances around us remain fluid, and therefore, our outlook is subject to change. Beginning on Slide 6 with our consolidated third quarter results, consolidated revenue declined 4.8% year-over-year to $25.5 billion while adjusted EBITDA was down 11% to $7.6 billion and adjusted EPS fell 18% to $0.65 per share, all a result of the lingering effects of COVID-19. Free cash flow of $2.3 billion was up 10.5% benefiting from the positive year-over-year change in net working capital due to COVID at both NBCU and Sky, half of which resulted from the timing of when sports rights payments were made, versus when sports actually aired, and half of which resulted from a slower ramp and content production. We expect this trend to reverse starting in the fourth quarter and continue into next year as our businesses continue to recover from COVID. Before moving to segment results, I remind you that corporate and other losses have continued to increase as a result of our focus on the successful positioning of Peacock. We have also incurred COVID-related severance and restructuring charges totaling $239 million year-to-date. We expect to incur an additional charge that is approximately double this amount in this year’s fourth quarter as we continue to align the cost structure across all of our businesses. Now, let’s turn to our business segment results starting with Cable Communications on Slide 7. For the third quarter, Cable Communications’ revenue increased 2.9% while EBITDA increased 10.5%. Revenue this quarter was once again impacted by adjustments for customer RSN fees. Excluding these adjustments, overall cable revenue would have risen by 3.9% with no corresponding impact to EBITDA. As Brian mentioned, we generated 556,000 customer relationship net additions, the best quarterly results on record driven by high-speed internet, where we added 633,000 net new residential and business customers also, the best quarterly results on record. Underlying net additions were similar to last year’s third quarter and we were able to successfully convert some customers to paid status that continued to receive our service, but were not included in our second quarter results. Roughly, one third of those customers converted to paid status or free internet essentials customers while the remaining two thirds were high-risk customers have begun paying their balances and returned their full service after being on our assistance plan. Going forward, we do not expect the impact of converting free internet essentials and high-risk customers’ paid status to be as significant. high-speed internet revenue grew 10% including RSN fee adjustments and grew just over 11% excluding those adjustments. Remember, RSN fee adjustments are allocated to those customers taking bundled services according to their standalone market prices. The strength in high-speed internet is coming from a number of areas. One, we continue to take share of an expanding market as evidenced by an increase in our broadband penetration. 51% of homes and businesses in our footprint are now taking our HSD product, up 240 basis points versus a year ago. Two, our investment in our network and product differentiation is resonating in the market whether it’s our best-in-class gateway, or controlling security through xFi, it’s not just about speed. Three, we are seeing higher take rates of our entertainment product with the addition of Flex, which continues to have a significant positive impact on churn and therefore, customer lifetime value. And four, we also continue to drive connects by expanding our network through line extensions. Business Services revenue grew 4% as we return to a net gain of 17,000 customer relationships this quarter and turning to video, revenue declines 2.1% with accrued RSN fee adjustments adding an adverse impact of 130 basis points. We lost 273,000 net video customers this quarter, which reflects modest improvement in our underlying video losses compared to the second quarter, and a benefit of converting some of the previously high-risk customers to paid status. Wireless revenue increased 23% driven by 187,000 additional lines, resulting in 2.6 million total lines at quarter-end. Our wireless business continued to be impacted by our decision to keep some of our retail stores closed for most of the quarter, especially in areas, where COVID cases remained high. That said, the vast majority of our retail stores are now open and we have put a number of plans in place to accelerate the growth in this business. advertising revenue increased 12% year-over-year due to strong political advertising, which was up 70% over what we had generated in the last presidential election in 2016. Core advertising excluding political was down 6.8% year-over-year, a significant improvement relative to last quarter with better trends across most categories. We also saw some benefits from the clustering of sports programming that began to air in the third quarter. Turning to expenses. Cable Communications third quarter expenses decreased 2.2% with programming expenses down 0.6%, primarily as a result of the accrued RSN fee adjustment. Without this adjustment, programming expense would have increased by 4%. Non-programming expenses declined 3.2%, primarily as a result of curtailed advertising; marketing and promotion spend, as well as lower technical and product support, primarily due to a COVID-related slowdown in business activities. We are also continuing to find better and more efficient ways to do business, particularly through our digital tools and interactions. Cable communications EBITDA grew by 10.5% and margin reached 42.7%, reflecting 290 basis points of year-over-year improvement. While accrued RSN fee adjustments had no impact on EBITDA, they did have a positive contribution margin of roughly 40 basis points. Cable capital expenditures decreased 2.5%, resulting in CapEx intensity of 11.8% and improvement of 60 basis points year-over-year driven by lower spending on customer premise equipment and support capital, partially offset by higher spending on scalable infrastructure, which continues to increase due to our ongoing investment in the network. I’ll now touch a bit on what we’re seeing so far and what we expect in the fourth quarter. For high-speed internet, underlying subscriber trends remain healthy. And we currently expect revenue growth to accelerate from the third quarter driven by this year’s strong subscriber growth combined with higher ARPU, resulting from an increase in the uptake of some of our higher margin products, such as modems, and xFi pods. In addition to better expanding assistance program curates. While we are pleased to see a continuation of net new customers in our business segment, we do not expect revenue growth to accelerate in the near-term, given the COVID subscriber impact we saw earlier in the year, as well as the longer sales cycles associated with the recovery we’re seeing with our midmarket and enterprise customers. That said, we remain optimistic on the long-term prospects across all of our business segments. We remain the challenger with the highest-quality offerings at lower price points than our competitors. On the video side, we expect fourth quarter video losses to be similar to the third quarter levels, reflecting modest improvements to our underlying trends. And just like with high-speed data, a less significant impact from converting customers to paid status. When it comes to our outlook for expenses and margins, commensurate with the sequential acceleration and underlying revenue growth that we anticipate for the fourth quarter, we expect non-programming OpEx to be flat to slightly up, reflecting our aggressive focus on maintaining strong connect activity by returning to home installs, increasing our marketing spend to defend our strong position and further accelerating our mobile and SMB businesses. That said, we continue to make significant inroads with implementation of the long-term cost efficiencies we identified earlier this year, which puts our overall expense base in a very good position as we enter 2021. We expect programming cost to be up mid-to-high single digits in the fourth quarter given scheduled programming renewals and we do not anticipate additional RSN fee adjustments, given what we have seen for the first nine months of the year, combined with our outlook for the fourth quarter, we now expect cable EBITDA margins to exceed our prior guidance of up to 100 basis points year-over-year improvement by a healthy amount, both with and without the RSN fee adjustments, while CapEx intensity is still expected to improve by up to 100 basis points year-over-year. Next, let’s turn to Slide 8 for NBCUniversal. For the third quarter, NBCUniversal revenue decreased 19% to $6.7 billion, while EBITDA decreased 39% to $1.3 billion. The majority of the revenue and substantially all of the EBITDA declines came from our Theme Parks business, as Hollywood remains closed, and both Orlando and Osaka are open to limited attendance as a direct result of COVID-19. Starting with the TV business’s, Cable Networks revenue was down 1.3%, driven by declines in distribution and advertising revenue, offset by an increase in content loss licensing and other. The distribution revenue decline of 3.8% resulted from a slight acceleration in subscribers’ clients, less rate benefit due to the absence of programming renewals, and a nearly 200 basis point impact from accrued RSN fee adjustments. Advertising revenue was down 2.1%, a significant improvement compared to the second quarter as we benefited from the broadcast of rescheduled sporting events, which is not expected to recur in the fourth quarter. Cable networks EBITDA decreased 8.9% due to higher programming and production expenses driven by the shift of sports rights amortization costs into the third quarter. Turning to broadcast, revenue increased 8.3%, driven by 66% growth in content licensing sales, and continued growth and retransmission consent fees, partially offset by decline in advertising. While advertising improved significantly compared to the second quarter, broadcast did not benefit as much from the shift of sports as rescheduled sporting events were basically offset by canceled events, as well as fewer NFL games relative to last year. After recognizing a significant increase in content licensing revenue year-to-date at both broadcast and cable networks, we expect a double-digit decline in the fourth quarter due to the timing of our sales to streaming platforms, which were more heavily concentrated in the first nine months of the year, combined with a difficult comparison to a significant library deal in last year’s fourth quarter. Broadcast EBITDA increased 29% to the higher revenue, as well as lower programming and marketing costs associated with the delayed start of our new fall season, which were somewhat offset by higher program expenses related to content sales. Filmed Entertainment revenue declined 25% year-on-year with theatrical revenue down 95% reflecting theater closures as a result of COVID-19, partially offset by a 50% increase in content licensing revenue, as well as a 49% increase in home entertainment revenue due to Trolls World Tour. Filmed Entertainment EBITDA increased 53% as lower revenue was more than offset by lower operating costs related to less spending on current period releases as a result of COVID-19. While we have pushed the majority of our movie slate to 2021, we are looking forward to the release of The Croods
Marci Ryvicker:
Thanks, Mike. Regina, let’s open the call for questions, please.
Operator:
Thank you. [Operator Instructions] Our first question comes from the line of Jessica Reif Ehrlich with Bank of America Merrill Lynch. Please go ahead.
Jessica Reif Ehrlich:
First, Brian, could you talk a little bit about how you – your vision of the how you best monetize being an aggregator across a variety of media, traditional TV, streaming video apps, et cetera, outside of just being the broadband provider, and what are other ways you’re considering to help monetize your position as the center of the consumer in the living room? And then on NBCU, it is surprising actually that you had a good – that you mentioned in the press release that you’ve had positive upfront given ratings weakness across the board for the whole industry, as well as lack of production. So, can you talk about some of the drivers there? Can streaming make up for the weakness in ratings? It’s clear q4 will be weak. But what do you see beyond that? Thank you.
Brian Roberts:
Okay. there’s a lot in there, Jessica. Let me start with the aggregation and broadband question. And then let Jeff and others talk about the upfront. Look, we think we have this three-pronged strategy that complement for each other, works together and basically ends up giving customers the best product, regardless of what segment they’re in, and broadband is definitely a central element of that. But aggregation in this world, as we know, as consumers that you want to flip back and forth between one streaming service and other streaming service, live television, YouTube, whatever it may be, and finding a way to have our entertainment platform and our voice commands, whether it’s in a smart TV, whether it’s in a box, and whether that is in frankly, the U.S. or in rest of the world, and in other providers. And so we’ve made great progress with aggregation in this quarter and in this year, named the service and you’ll see that it’s now either on the roadmap or very much being used, whether it’s NBC-driven content with peacock, we’ve now shown that we can market and make aware for our customers, we chose like a yellow stone that we may not have found on a different network that all of a sudden has zoomed to the top and that’s before we get additional content like the office, and the Olympics and what have you. And so putting it all together, we see the tech companies and others with ambitions on having a relationship with our high-value customers, our 56 million high-value customers in aggregation, and who can do that the best with a voice and just say the words, I was literally watching last night Prime Show and switched to Netflix and then went back to NBC, all with just one click and with my voice. And so the innovation that our team has done, the seamless integration working with various content providers, we’ve made tremendous strides. Jeff, you want to talk a little bit about and therefore, I’m sorry – to close out on monetization of that. We’ve seen a number of ways and leads right into advertising, because it’s an ability to not only give you a good experience in charge, who are subscription fees, depending on what level of service it is. But in the case of Flex, whether its lower churn for our broadband, whether it’s additional advertising, with Zumo and on smart television platforms and other things we have on our roadmap, which are very exciting that continue to take these tools and find new ways to give them to customers, and thereby create additional value for the shareholders. Jeff, do you want to talk about the upfront?
Jeff Shell:
Thanks, Brian. Thanks, Jessica. So obviously, the upfront was a very unusual upfront this year, Jessica, I mean, we didn’t think a couple of months ago, there was even going to be an upfront this year. And the fact that there was one and it ended up being relatively normal and much stronger than we expected, was really good news for the whole business. We ended up kind of slightly up on price, which was we expected to be way down on price, we ended up slightly up on price, slightly down on volume. And as you mentioned, the big impact on advertising really is the ratings and the ratings is not just us. But everybody, because we’ve stopped production, who would normally have kind of our full schedule in high gear right now and we’re just starting those shows and we don’t have a lot of new content. So, that’s what’s driving kind of the advertising, choppiness and declines. The flip side of that is it creates scarcity in the market. So, the market actually has pretty strong, because we have less rating points, we have more demand and a couple of the moves that we’ve made were kind of perfect timing. peacock, we talked about peacock’s ad-driven platform, gives us an opportunity to sell where others don’t really sell and we launched right into the strength of that scarcity. And then we also kind of consolidated all of our advertising under L'India a Torino [ph] one platform approach and we think that was also perfect timing, because it gives us the opportunity to kind of sell and address that scarcity across multiple platforms, so obviously, much – a much smaller upfront than the past, but much better than we expected.
Jessica Reif Ehrlich:
Thank you.
Operator:
Our next question will come from the line of Doug Mitchelson with Credit Suisse.
Brian Roberts:
Doug, you may be on mute.
Operator:
And I believe Doug’s line has disconnected. our next question will come from the line of Ben Swinburne with Morgan Stanley.
Ben Swinburne:
Thanks. can you hear me?
Brian Roberts:
Yes.
Ben Swinburne:
Okay, great. I guess two questions; on Cable or maybe just broadly, on entertainment for either Brian or Dave, I’m wondering if you think about the video business, evolving from what you’ve been selling for decades, a package of linear networks to a bundle of apps, where you’re basically taking a distribution fee against what the consumer pays, rather than earning a margin on bundle? And if you do what does that mean for the business and sort of how you think about investing in products and capital allocation et cetera? It seemed like a possible future in the not-too-distant future across Comcast and sky. And then for Jeff, there’s a lot going on at NBC, to put it mildly. I’m just wondering, if you could talk high level about what you’re trying to accomplish, organizationally, from a restructuring point of view? How we should measure your success? And in particular, you mentioned in the prepared remarks, or Mike, did you think the parks will break-even at some point next year? Just maybe, that’s a pretty interesting comment in the context of all the uncertainty if you could just talk a little bit more about that would be helpful. Thank you.
Brian Roberts:
Why don’t I help organize that this answer, because I think you touched on a little bit of everybody, and gives it some of the folks a chance to talk about the quarter. So, why don’t we start with Dave to talk about video packaging, I would just add that I think we’ve seen this shift coming. I think Dave and the team have done an outstanding job of having connectivity platform and thinking of it that way. So that we’re ready for that shift, I don’t think it’ll be all or nothing. I think it’s been highlighted here during COVID and people being at home as much. But fortunately, we were ready for that. I think Jeremy could talk a little about the kind of some of the different trends in Europe and how sky is preparing for that bundle of app world as you called it and you’re right, the economics change, depending on what – we want to get ourselves to a position of indifference, where the consumer is driving, not the company and the consumer decides, where they want to rest and what package they want. The company finds itself in a – it has been the best product and a good set of economics. we may always have a preference over one versus the other naturally, but we want you to be satisfied as a consumer and make our long-term growth happen. And then obviously, Jeff can talk a little bit. And Mike, if you want on the – on all the definition of success, which I think is a great way to look at NBC. But Dave, why don’t you take it up?
Dave Watson:
Thanks, Brian. Hello, Ben. So, I think, clearly, the video marketplace is almost everyday evolving. From our perspective, we have invested in a video – broad video platform capability that, I think, gives us a lot of options and can give customers a lot of choice that we want to deliver to the customer what they want and a video experience. So, we segment the marketplace, we break it down. We’ve been doing that for some time. And as Brian said, we anticipated a lot of these changes. So for customers that want the full experience, that want all the channels, that want the video on demand, DVR capability and apps, and as Brian talked about the ability to seamlessly connect all of that, we have that one. We also now, I think, are very uniquely positioned to go after the streaming segment with flex. And the best example, I think of our position in the marketplace with video, when you combine it with broadband; we’re surrounding broadband with a lot of video capability, and we’re streaming and peacock, we’re giving them the best of aggregation, rate streaming options. So, we’re going to break down the marketplace continue to compete, and deliver to customers what they want. So, I think that will continue word or we feel that this is a sustained competitive difference that we have, and we’ll go to where the customer wants to go. And in terms of whether it’s more profitable outcome for us, then we’ll be in different if they want streaming capability with flex, we’re going to be right there to deliver that.
Jeremy Darroch:
And maybe Jeremy here, maybe I’ll just chip in from sky. I think – I often think of it, I would split it to sort of supply side relationships, and then consumer side service. So, I think on supply side, when we see central step into our world, a good example would be for example, Disney, where we took a very high fixed cost long-term contract, and effectively turned it into an app. we’ve taken that cost out of our P&L and they’re getting a margin by selling Disney plus through sky. And then we could do something similar with Netflix, of course. And then we can take that money, and you will have a course through the P&L or invest some of it in an area like Sky Studios, where we can then scale about own originated content, which improves the customer experience and of course, it’s – which will variable and differentiates as well. when you get to the consumer side, really, there’s virtually no change the experience, there’s consumers want to continue to get all that contract on time to the sky user interface, we can deep link into offspring customers back efficiently, the sky interface is very, very easy to move around, as Brian said, with the growth and development invoice that’s just becoming easier every day. So actually, we think we can complement the user experience very much and actually, get a much more flexible and more valuable set of cost structures. And then we can think of NOW TV as an addendum to that in a way just to target an additional part of the market that uses many of those contrast relationships, and allows us just to get to more customers in a different way. So that’s how we think about bringing all of that together.
Jeff Shell:
Brian, do you want me to jump in? This is Jeff.
Brian Roberts:
Sure.
Jeff Shell:
Okay. so Ben, thanks for the question, a lot in your questions. So, I’ll try to just hit it really quickly. But first of all, just working backwards, definition of success, there is a lot going on in NBCUniversal. I really don’t think the definition of success is any different than it’s ever been. our job is to be profitable, generate cash flow and generate long-term value for the company and that’s how we’re kind of thinking about everything and it’s obviously a very changing world. So, you have to be nimble in doing that. But the measures of that are the same measures, as they’ve always been in our view. And organizationally, I really think, we’re kind of through the execution of most of our restructuring, the costs will hit over the next kind of 12 months, there’s about a third of them in this quarter. And then by the middle of next year, we’re kind of through the majority of them. And they’re designed for two things; one, we have an obligation as our revenue moves down to adjust our cost base, which I’m proud of our team for doing across our whole company. But more importantly, we really realigned our TV organization under Mark Lazarus. It used to be in the TV world. you were very vertically oriented by network and you would say, oh, I need a show for this time period to go out and get a show for that time period. And every network kind of had their management team and staff, we realigned kind of dramatically, so that everything is one management group in the TV business under two great executives, Frances Berwick and Susan Rovner just joined us. And the idea now is to find great content and use our platform, which is in many ways better than anybody else’s platform with all of our networks, not just linearly. but peacock, to take great platform and really maximize the value of it and I’m very excited about it. It does result in a lot less cost. But I think more importantly, it sets us up to grow as the world changes. Turning the parks very quickly, parks are – obviously, it’s a very – parks are a great business. By the way, when the world returns and people get sick of being in their house, I really feel that we’re going to be a very strong business, nobody can tell the pace of how that’s going to go, given what’s happening. But so far, we’re rebounding fairly nicely in Florida and Japan, where we’re open. Our first priority always has been, always will be the safety of our guests and our employees. And I’m proud of Tom Williams and the team there that they’ve actually had a set of protocols that has resulted in us being open without any problem, whether its guests or employees and who knows how the future will bring. But the rebound is nice, is happening nicely. And if it continues in this way, we do expect, as Brian said, in the opening to hit breakeven, if not more at some time in 2021.
Ben Swinburne:
Thanks, everybody.
Brian Roberts:
I mean, Ben, to Jeff’s point, it is obviously a statement about breakeven subject to how COVID evolves. But if it stays on sort of the trend that we’ve been seeing through this winter into next year, we would hope at some point to get there. And then you’re circling back to your first question, Ben, I think there’s no question that when you really look at the fact that and Brian said it earlier that with 56 million relationships around the globe, as we’ve talked about in the highest wireless markets for subscription services, whether they be broadband, or OTT video entertainment of any sort, we’re at the point-of-sale when people are choosing their broadband provider, where they’re providing what we think are the options anyway for the best aggregation services, with or without our own video packages. And if you think about it, from the perspective of anybody trying to launch a video streaming platform, we represent 56 million homes, where you want to be on our platform, and it’s worth it to share economics for us to promote and allow and I think, and that’s what we already experienced today. So, there’s no reason that wouldn’t be A way of the future, not the only way, but A way of the future. And I think it just is even kind of more evident that the power of the platforms with the customers that we have, allows for the kind of launch the peacock had. I don’t think it’s a mistake or that relates that 22 million signups does definitely relate at this stage to us having the relationship with the customer through both broadband and our aggregation products.
Ben Swinburne:
Thanks, everybody.
Marci Ryvicker:
Thanks, Ben. I think we got them all. Regina, next question please.
Operator:
Our next question is from Doug Mitchelson with Credit Suisse.
Doug Mitchelson:
Oh, thanks so much. You all have solved global voice activated video streaming, but I can’t handle a phone mute button. one topic for Brian, one for Dave. Brian, one thing that seemed new to me this quarter, was your comment on licensing the Comcast Tech Stack internationally. And I think I’ve heard some optimism regarding getting to nationwide in the U.S. Can you help us understand potential timing, or the impediments to new wholesale deals, particularly overseas? And you mentioned scale benefits beyond the healthy margins you get from licensee and I’m curious how you’d articulate those scale benefits of expanding that platform. And if I could for Dave, regarding wireless, Mike mentioned the company put in place a number of plans to accelerate growth in this business, if you wouldn’t mind sharing some of those plans and why now, why leaning into that business at this point in time, and if that means anything about timing for breakeven for EBITDA and free cash flow for wireless. that would be helpful. Thank you, both.
Brian Roberts:
Great. I’m glad you figured out your tech issues. I don’t want to suggest that there’s a new news regarding the U.S. in terms of X1 licensing. What I think we’re referring to is or what I’d like to refer to is just what it does when we do like than others and we’re in conversations all the time with companies, and the success that that business has had, which we haven’t talked about very much on these calls, it’s gotten to a pretty good size and it has a very healthy margin, and there’s a lot of Canadian companies, Cox in the U.S. and the area that we’ve been focusing on is growing Sky and Xfinity closer together into one global Tech Stack, which then opens up the opportunity to do this now not just in North America, but also starting with Sky and we’re on a number of common architectures. And I think you will see in the future products roll out as a result of our ability to do that, and conversations that are being had to be able to now take that conversation more broadly. I think the most significant benefit, it certainly is the money that it brings in, but what that allows us to do in terms of scale is. So, we talked a lot about video here, we pivoted a lot of our innovation to broadband, in the last two, three, four years, and we saw this transformation coming. We saw how important broadband was going to become an even further become, and reinvent itself over and over again to have the best broadband quarter in the company’s history, sitting here in 2020. When it’s a 20-year old product, give or take, it’s a pretty dramatic and amazing statement in my opinion. And that’s because we’ve kept reinvesting what is broadband? What can it be, and going to WiFi that did not exist. We’re now integrating that into your streaming, your aggregation, the things we’ve been talking about this morning. So, having the scale and the quality of talent on a global basis, to be able to recruit the best engineers, when again, we see a number of other companies wanting to enter this space, and/or lead expanding, not shrinking is I think, the greatest achievement and I give credit that we are expanding our footprint synthetically, if you will, through some of these other relationships with companies, who want to take all of our products, whatever they can become and they’ve done that. And I think we’ve given them a great experience for their customers. And they’ve been super supportive of our idea – of our technology team. Dave?
Dave Watson:
Thanks, Brian. Hi, Doug. So, just one other comment on the Flex side of things with our partners. So, we have a really solid syndication business, great distribution partners. In the U.S., Canada, looking elsewhere and Flex most certainly is on the roadmap for all of our partners so. And it gives us the option of being able to work with device participants, smart TV folks, and others to be able to have it be a software solution. So, we’ll look at all options going forward. In wireless, so we’re – in general, we’re pleased with where we are, in many quarters in a row, we’re delivering material amount of the net ads in our footprint. And so we’re on track, having said that with retail, we chose the shutdown to retail stores, and it could – chunk of the country that did have an impact. We’ve reopened them, as Mike said, and we really feel that we’re committed to accelerating the wireless business, it’s a really important product for us going forward and it – we’ll be focused not just on retail. We think digital still has great promise and we’re already seeing as we put our shoulder to bringing things back some real early stage success in terms of what mobile can do. The results again, still relatively early, but we’d really like the retention benefits to broadband as we package them with it, a lot of options. We do triple play with mobile now. We use it to package just with broadband, very focused across all of our sales channels. And it really comes down to that, I mean, the three things that we’re focused on. One is that we have access to really great network with Verizon. We have the ability to cut across all technologies including 5F. So, we’ll give the customers what they want there. We can leverage our own investment in the home with WiFi; outside the home with most of the broadband, the cell phone, smartphone traffic goes over our WiFi network. So, it’s a great combination of the two. And then over time, I think we’re going to be uniquely positioned to leverage the potential for building out in dense pockets wireless capability to give us a more efficient way of delivering mobile. So – but overall, we think that this is an important opportunity for us long-term, still feel that way, right on track with where we want to be. We want to be a little bit more aggressive and that’s on the roadmap.
Doug Mitchelson:
All right. thanks so much.
Marci Ryvicker:
Thanks, Doug. Regina, we’re ready for the next question.
Operator:
Your next question comes from the line of Craig Moffett with MoffettNathanson. Please go ahead.
Craig Moffett:
Hi, two questions, if I could. Just I guess the most obvious impressing one is, where do you think all the broadband subscribers are coming from? I think as great as your results were, they’re even more surprising in that AT&T and Verizon also, both posted better than expected results. So, we’re obviously seeing enormous market expansion. I’m just wondering what your sense is, of how much that is full of that is pull forward and where the subs are coming from? And then on the wireless side of the business, I wonder if you could just talk a little bit about what you see and expect to see in the iPhone cycle, given the promotionality that we’ve seen from in particular AT&T, what does that look like for you in the fourth quarter in terms of your customer acquisition costs?
Dave Watson:
Well, Craig, Dave here. So in broadband, yes, let me start with what we’ve been seeing and we’ve been seeing consistent momentum now for a while. Well, before COVID it’s been rock solid in terms of this momentum is our focus. We, every day wake up to thinking about, how we, Brian mentioned, we innovate, go to market. So this is and we’re talking about a marketplace and perhaps speaks to across the board as all boats rise, but the markets growing, continues to grow and you look at our position at 51% penetration. There’s upside, a lot of upside. So, I look at where it comes from and the good news is, it’s been relatively consistent, maybe, a few new opportunities enter the picture through the COVID period, but it’s across the board in terms of where we’re taking share on the frontend combining that with record churn results in the net ads, but we’re taking share from Telco wired participants, DSL, MDU competitors, mobile providers, those kind of across the board in many different segments. So, a lot of opportunity in the formula, Craig is the – I think, the consistent one. We look to have a sustained competitive difference, delivering just a better product in the marketplace, better speed, better coverage, better feature capability. And now with streaming and then you combine that with Peacock, and other apps by the way, all the other apps that come connected by Flex. I think this is a really good long term competitive formula. So it’s across the board. There’s upside. Good runway for broadband, I believe going forward. Regards to wireless and Apple, we’re excited about their product launches. We’re well positioned with 5G. And so as that begins to take off, early feedback we’re getting from prospects and customers existing customers, and it’s very solid. So, we get prepared just like everyone else. All the other carriers in terms of these launches work very closely with Apple, but we have a full supply chain plan, go to market approach. And so we’re we were optimistic about it. It’s happening a little later in this year than last year. But that’s okay, that’ll just be a nice opportunity for later on the quarter into next year.
Craig Moffett:
Thanks.
Marci Ryvicker:
Regina, next question, please.
Operator:
The next question comes from the line of Philip Cusick with JPMorgan. Please go ahead.
Philip Cusick:
Hey, guys. Thanks. Brian, real quick to follow-up on your wireless comment. You spent $400 million on an auction recently. And both you and Dave have mentioned options to build in wireless. Can you explain on your plans or maybe timing for building your own cellular network? And then Mike, can you give us an update on how the conversations are with rating agencies on leverage? It seems like if they look at things on a trailing basis, it could be some time before you get below the two and a half turn target. But if they consider in the LQA basis, we could get there in 2021 if parks are breakeven, what do you see there? Thank you.
Brian Roberts:
So, let me on wireless. Let me have Dave a comment a little further. But I don’t think we have any new news day on that question. We are trying to build optionality from a cost basis. We really won’t get the product to receive, we hope that it would be you would note a difference, but what network you’re on. We just want to have the best value with the best service. And we now have 5G, right at the same time as everybody who is a network operator, and so that that’s how we spot ahead, I guess is the best way for me to answer that question. When we did the original MNVO relationship, we thought about things like what new technologies might come in the future and in this opportunity to and we have to respect that some of the auctions rules require us not to comment on things. So, we just look at it as creating options for the future for the company, when they have a value net value add to all of all the shareholders. David, that sound right to you?
Dave Watson:
Yes, absolutely. Brian, I think, Phil, the main point is, we really like our current position. We have a go to market, we’re still unique in that and other cable partner target us the same thing, where you have by the gig, that unlimited options. So, we like our current position. And as you look to the future, as we look to the future, with the spectrum, then you have an opportunity to look at dense pockets of usage, and then just build a more efficient long-term delivery system. So, we’ll – we don’t have to rush to do that. We’re going to – we’re looking at it from an engineering perspective. And we’ll be opportunistic down the road. But right now, we really like our current position.
Philip Cusick:
Thanks, Dave.
Mike Cavanagh:
Phil it’s Mike. On the other question, I mean, I think obviously, as you said before, we’re very committed to the commitments that we made to the rating agencies and, therefore to the bondholders who support the balance sheet. So it’s our highest priority to get ourselves delevered, consistent with those commitments, and then get ourselves back to balance capital allocation, which we’re eager to have that include buybacks, as we’ve been talking about, no doubt. I think it’s premature to talk about, where the topic you raised and other ways to think about, how to think about our ability to support the debt through the lens of a rating agency is stuff that we’ll talk about with them, as we see, COVID make a turn and the businesses that are heard on EBITDA front, really make their turn until then it’d be premature to make any further comments.
Philip Cusick:
Okay. Thanks guys.
Marci Ryvicker:
Regina, we have time for one last question.
Operator:
Your final question will come from the line of John Hodulik with UBS. Please go ahead.
John Hodulik:
Okay, thanks, guys. Obviously, solid growth in Peacock, this quarter, is there anything you could tell us about usage or maybe daily average users? Or maybe the number of premium versus free subs? And then we know what content is resonated with viewers? Is it sports or entertainment or some of the originals or library anything you could tell that there would be great. And then more broadly, I guess it’s for Jeff or Brian, do you guys believe that NBC has the scale to compete effectively in D2C centric world obviously with the likes of Netflix, Amazon and Disney? You guys talk about that that’d be great. Thanks.
Jeff Shell:
Hi, thanks, John, this is Jeff, I’ll jump into that. So clearly, we – I think, we talked about the 22 million signups, which is great and way ahead of we thought we’d be. If you look at, you just mentioned kind of a – we’re generally the majority of our advertising, our revenue was advertising. And there’s three metrics that really go into it. It’s how many people sign up? It’s, it’s how many of them use it regularly we track kind of MAAs and monthly asked what counts, and then how often they use it, what the engagement is. And those 22 million obviously served as the top of the funnel, and we’re way ahead on the other two of what we projected to be and that obviously then translates to revenue. So, couldn’t be more pleased with where we are. And we’re just seeing the effects of the Roku deals, by the way, just kicking in. So, we have lots of growth coming in amongst Roku customers going forward, because we’re just seeing the very beginnings of that effect on us. So, couldn’t be more pleased with the content that’s resonating. It really is interesting. It’s kind of across the board. I mean, obviously Premier League Soccer has been an interesting driver for us. Some of our topical stuff, some of our NBC News product has been resonating. Brian mentioned, some of the shows that we’re able to get from other people, that they didn’t necessarily discover on other platforms like Yellowstone, and recently Mr. Mercedes are resonating, but I think the – in general, if you look at the usage, the fact that we have such a deep library of familiar stuff, it’s kind of the opposite equivalent. We have stuff people are you want to watch, they want to, rewatch 30 Rock, they want to watch Dick Wolf’s library, it’s really kind of across the board and very broad based, and with most of our programming strength coming in future quarters. We’re really very optimistic. We don’t even get the office, which is still amongst Netflix top shows until January exclusively. And then with the Olympics behind it, and back to Olympics behind it, to add to our sports strength, we’re very, very, very optimistic on how the content is resonating. Just more broadly, on direct-to-consumer. We have a – I do think we have the scale as a company to more than compete, I think we have the best platform. We have a content machine that can anon across our company. And then when you think about direct-to-consumer across our broader company, it’s not just Peacock, but Comcast and Sky both have, deep broad customer relationships. And that was, by the way, we took advantage of both when we launched Peacock, not just using Sky’s expertise to have a product that looks good and works really well. But also using Comcast, strength on the X1, one platform and Flex to really drive Peacock we launched. But more broadly across the company, we have things like, Fandango and Rotten Tomatoes and lots of different ways that we reach customers directly. So, we think, I think we have, more than enough scale, both in our content, and across the broader company and the way that we reach consumers. So, I don’t know, Brian, if you want to add anything?
Brian Roberts:
No, I think that’s an excellent answer and a good way to end the call. I think going back to a question was asked earlier, what’s your definition of success? I think you’ve just laid out, it’s looking across the whole company. And Peacock is a fantastic example of just in this – just from quarter-to-quarter, amazing progress. And it tells me all parts of the company and their roadmaps are ahead. So this one example, really good quarter, and we look forward to giving you more engagement stats, and everything else as we go. My – there’s a race on. And we did really well in the last 90 days and the last 180 days in that race, my strategy that has been laid out here, which for a lot less money, and a lot less risk to our core company, changing the financial characteristics, and yet giving us that potential. Now have many customers having the Peacock app signed up. What can we do to get that engagement and usage up? That’s a that’s over the next 10 years and life over the long term of once you once you get that real estate. So we’re going to continue that race. We’ve got some great content ahead to get people have yet to try Peacock, play with it. And when you get there, it’s got to work really well. And that’s where that experience from Sky and X1 and doing user interfaces paid off. So, we’ll keep focused on it. And thanks for all the questions and the conversation. Marci back to you.
Marci Ryvicker:
Thanks. Thanks, John. So that concludes our third quarter 2020 earnings call. Thank you for joining us. I wish you all of you well.
Operator:
There will be a replay available of today’s call starting at 12 o’clock PM Eastern Time. It will run through Thursday, November 5 at midnight Eastern Time. The dial in number is 855-859-2056 and the conference ID number is 3090648. A recording of the conference call will also be available on the company’s website beginning at 12:30 PM Eastern Time today. This concludes today’s teleconference. Thank you for participating you may all disconnect.
Operator:
Good morning, ladies and gentlemen, and welcome to Comcast Second Quarter 2020 Earnings Conference Call. At this time, all participants are in a listen-only mode. Please note, that this conference call is being recorded. I will now turn the call over to Senior Vice President, Investor Relations, Ms. Marci Ryvicker. Please go ahead, Ms. Ryvicker.
Marci Ryvicker:
Thank you, operator, and welcome, everyone. Joining me on this morning's call to provide a detailed review of our results and answer analysts' questions are Brian Roberts and Mike Cavanagh, as well as Dave Watson, Jeff Shell and Jeremy Darroch. Let me first refer you to slide two, which contains our safe harbor disclaimer. I remind you that this conference call may include forward-looking statements subject to certain risks and uncertainties. In addition, during this call, we will refer to certain non-GAAP financial measures. Please refer to our 8-K and trending schedules for the reconciliations of non-GAAP financial measures to GAAP. With that, I'll turn the call over to Brian Roberts. Brian?
Brian Roberts:
Thanks, Marci. I'd like to start by wishing all of you well, and I hope that you are safe and settled in for what feels like a new normal, at least for the balance of this year. While none of us has a perfect crystal ball and we don't know the path this virus might take, I could really not be prouder of how our teams across Comcast Cable, NBCUniversal and Sky are together managing our business. The response has been extraordinarily fast and effective. Our products and brands continue to resonate strongly with our customers across all segments and all geographies. This, combined with the unwavering efforts of our employees, produce second quarter financials that highlight the strength and resilience of our company. It starts with Xfinity, the core of the company, whose fantastic results continue to be fueled by our best-in-class broadband business, which experienced record low churn for yet another quarter while connects remained healthy. The consistency of these results confirm that our strategy and corresponding investments are working. We offer differentiated products and services and a fantastic customer experience, all of which we are delivering even more efficiently. Considering that NBCU and Sky are facing certain pressures that are momentary and unique to some of their businesses, I think we are performing incredibly well. Despite theme park and theater closures and most sports having been paused, we continue to transact. And more importantly, we are innovating as we position these businesses for continued market leadership and the return to strong long-term growth. From a broader perspective, Comcast is truly in an enviable position. We have an amazing portfolio of companies that are each successfully taking advantage of the evolving ecosystem, and together, creating complementary capability, technology platform and a global footprint. All of this is led by our extremely flexible and robust broadband network, which is the foundation of our connectivity-centric relationship with residential/commercial customers and heavily supports our other services, including video aggregation and mobile. With NBCU and Sky, we have some of the most valuable global content, whether it's news, entertainment or sports. And we are leaning into streaming. This starts with what is now our valuable 1/3 ownership position in Hulu and is enhanced with Peacock, our own ad-supported service whose nationwide launch earlier this month exceeded our high expectations. In fact, as of today, we already have 10 million sign-ups. With these and many other drivers of growth, I am so excited about where we are headed. While our second quarter results were better than we previously forecasted, the reality is they only represent a 90-day snapshot. In the months ahead, there's going to be a lot of noise, if you will, in the quarterly numbers, which will not be unique to Comcast. As usual, we will continue to be transparent so as to help you navigate the near-term complexities of our business. But we also want to provide a deeper understanding into what I believe is the underlying strength of our company and how we're managing each business for the long term beyond the effects of COVID. For that reason, we have changed the format of this call and have asked Dave, Jeff and Jeremy to comment in more detail about their plans for the future, specifically how they intend to tackle both the different challenges and opportunities that lie ahead. They will then be followed by Mike, who will take you through our second quarter results. As you'll hear, we're playing offense, working together like never before and using our combined capabilities, our scale, our brands, our talent, our technology and our investment-grade balance sheet to ensure that we remain a leader in our markets and that we deliver superior long-term value for our shareholders. With that, I'd like to start with Dave.
Dave Watson:
Thank you, Brian, and good morning, everyone. First of all, I am extremely proud of the entire team and how we're working together to handle the pandemic. Our employees have been nothing short of remarkable, moving quickly and effectively to a new way of working, and we continue to execute at the highest level. The investments we made over the years, particularly in broadband, are proving themselves out, whether it's the network, which is performing extremely well when reliability is even more important; or our digital tools, which have been instrumental during this time of need. Our focus remains on broadband as we continue to keep people connected and informed, as evidenced by our 323,000 high-speed Internet customer additions this quarter. This was the best second quarter in 13 years. It does not even include over 600,000 additional high-risk or free Internet essentials customers that still receive our service but were not included in reported results. We'll only count these customers once they are in paid status. We are committed to finding new ways to help all of our customers, especially those hardest hit during these challenging times. We extended our 60-day free Internet essentials offer, and we are keeping our 1.5 million out-of-home, public WiFi hotspots available for free through the end of this year. In addition, our assistance programs allow us to work closely with those customers having trouble paying their bills. We're pleased with how all of this is going and believe our approach has been the right one for us and for our customers. COVID-19 is, of course, having a significant impact on small and medium businesses as well, but we've seen some modestly positive trends, especially in terms of new connects as markets open up across our footprint. Throughout it all, we kept our focus on how to position our businesses to win for the long term. We're excited for the future, and we will come out of this even stronger. Let me outline our top three areas of focus right now. Our number 1 priority remains broadband. With only 50% of the homes and businesses in our footprint taking our data products, there is plenty of room for growth as we continue to gain share of an expanding market. We are optimistic about the runway ahead, and we will continue to invest in our broadband network to ensure we have great reliability as well as product innovation. It's much more than speed. Our customers find value in our gateways, the management and control that xFi enables, coverage with our xFi pods and most recently, Flex. We took the creative energy that we focused on video and have applied it to broadband. We've got the best product and best innovation engine out there, and we're leaning in. We're also very focused on customer retention, and our churn remains at all-time lows. With new products like Mobile and Flex, we give our customers additional opportunities to find even more value in our data service and drive retention to record levels. Additionally, on the connectivity side, we feel very good about the future growth and business services. We're taking care of our existing customers and continue to take share. We're still the challenger. With a great product set, marketing and sales strategy and customer care, we are in a great position to win. Second, we will continue to lean into our digital applications and raise awareness with our customers. We had been on a great path, but with the current environment, this gave us an opportunity to accelerate that. We integrated our Xfinity Assistant into help and support online, build new capabilities and entry points across the unassisted ecosystem. And the result of our efforts is that consumer awareness and use of our digital applications are at all-time highs and are having a meaningful impact on the business, driving record achievements across many key operating metrics, including customer call-in rates, digital interactions and churn, to name a few. In fact, we've seen more than a 15% increase in the percentage of transactions that we can complete digitally. I'm also particularly pleased with the progress we've made in our NPS scores, which have seen a dramatic improvement over the last few months and well exceeded our own aggressive targets, hitting our highest scores in the company's history. The incredible acceleration we drove in the last few months has set us up very well for the future and put us far ahead of our plan. This transformation will allow us to continue to take unnecessary costs out of the business while delivering a better experience for our customers. Third, video is still a core product and component of our packaging, and its platform is strategically important to us. We will continue to evolve our strategy around video, but our goal is to always enhance the long-term value of the customer relationship. Some customer segments, that is done with a great video package at a great value with X1, voice remote and all of the innovation we put into making that a great product. But we're not subsidizing video for those that don't value it from us. We are very focused on maximizing the EBITDA per customer relationship and lifetime value of each customer. For others, that means offering them the best broadband service with the Flex platform so they have the brains and power behind X1 to navigate the streaming video they choose. In both cases, we're adding to the customer experience, helping reduce churn on the broadband product and cementing a deeper relationship. The launch of Peacock and Hulu on X1 and Flex as well as swing on Flex are all part of doing just that
Jeff Shell:
Thanks, Dave. The effect of the pandemic have obviously influenced every single business at NBCUniversal, but given the circumstances, I'm pleased with our results for the second quarter. At the moment, NBCUniversal is really the tale of three cities, with parks, film and television all facing very different and unique challenges. Let me briefly comment on H1. Starting with theme parks, where the financial impact has been the most significant and immediate and the operational challenge is the most daunting. As you know, by March, we had shut down all of our theme parks along with the construction of our theme park in Beijing a month earlier. Our talented team, working with local government authorities, have been working hard to get us back open. We were able to resume construction in Beijing in April, and remarkably, we remain on budget and on track to open in mid-2021. In Florida, we opened in early June with industry-leading protocols in place at significantly reduced capacity. And in Japan, we opened with similar protocols and capacity a few days later. While attendance in both locations is much lower than our typical summer levels, we are still doing better financially than if we were closed. And even more importantly, our guest satisfaction scores are at record highs. Unfortunately, a park here in California remains closed with no time table at the moment to reopen. As is typical in past downturns, the road back will be gradual and bumpy, but I'm confident that this business will return to its historical levels of financial performance. In the meantime, we are continually adjusting our cost base and capital spend, including pausing development of our Epic Universe project in Florida, for example, until the future becomes more certain. Now let me turn to our film business. In some ways, the film business has been impacted as dramatically as our theme park business as we completely shut down production and stopped releasing films in March. Due to the timing of revenue and expenses in the film business, however, the financial effects are not as immediate. In fact, since we are not spending as much money on production or marketing and continue to enjoy revenues from past years' slates, the immediate financial impact is actually positive. But obviously, making and releasing films is our lifeblood, so it's anything but positive, and the negative financial effects will be felt in coming years, particularly 2021. Fortunately, our strong management team in film has been pioneers in getting our production up and running again. We started several films, including Jurassic World in the U.K. in the past few weeks and continue full steam ahead on our important animation slate. And of course, they've also been pioneers in pursuing new distribution models. Our release of Trolls World Tour and King of Staten Island and other titles on premium video-on-demand exceeded our expectations and had a significant positive impact in the quarter and led to our groundbreaking partnership that we signed with AMC earlier this week. We've always believed that PVOD can be a complement rather than a replacement for a robust theatrical release. And I commend Adam Aron at AMC for his vision that together, we can build a new, more attractive business model for us both. Finally, let me spend a few minutes on our television and streaming businesses. As you can see in our results, even though scripted television production ceased in March similar to film, our talented alternative and late night teams have continued to find ways of getting us fresh content. While the advertising market was hit hard, it is coming back more rapidly than we anticipated, and the upfront is now in full swing. We believe we can get our scripted production going again later this summer, and when combined with sports that are returning, we will have a full schedule of fresh and compelling programming on our various platforms in the fall. Our news group, now under the leadership of Cesar Conde, has been a real source of pride for us in the past few months. Our networks, not just NBC, MSNBC and CNBC but also Telemundo and our local stations, have not only generated strong ratings but have provided a critical lifeline to our viewers isolated at home. I want to thank our brave journalists who report from the office and out in the field. Finally, it is said that prices fees tend to accelerate and exacerbate trends that are already happening. And that is certainly true in the television business, where viewership is rapidly shifting from linear to nonlinear. A few months ago, we combined our television and streaming businesses under Mark Lazarus, which will allow us to more rapidly shift our resources and investment from linear to streaming. Mark is finalizing a new structure that will demonstrate the unique way we intend to manage this business going forward. We will announce the structure soon. The most important development for NBCUniversal in the second quarter was our launch of Peacock, and we could not be more pleased. We launched it in Comcast homes back in April and nationwide two weeks ago, and we have already surpassed 10 million sign-ups. Not only are more people signing up than we projected, but they are watching more frequently and engaging much longer than we projected. The technology has worked seamlessly, and the service is improving on a daily basis. With much of our strong programming coming in January, including the exclusive rights to The Office, we feel very encouraged. So I obviously didn't expect my first six months on the job to be anything like this, with basically the whole company working from home and large parts of our business not operating. But if there is a silver lining, it has been in the performance of our talented leadership team who, from the beginning, made the difficult and bold decisions required by this unprecedented time. As a result of their work, I'm confident we will come out the other side of this, positioned very strongly. Now let me turn it over to Jeremy.
Jeremy Darroch:
Thank you, Jeff. Now at Sky, COVID-19 has certainly posed near-term challenges to our business with the delay of sports, pressure on D2C sales and a tough macro environment for advertising. But the strategies we've implemented to manage through the crisis have proved incredibly successful. We worked with our customers, pausing subscriptions where it made the most sense, especially for those on sports products that tend be sold separately. And this resulted in retention of 99% of our total customers and over 95% of our sports space as the loyalty throughout the quarter remained at record levels and viewership on Sky's own branded channels was significant. Sky Cinema, Sky basic channels and Sky News increased 29% year-on-year, and we're ahead of free-to-air and partner channels in Sky homes. And as sports returned to see, we've achieved some of the highest viewing levels we've seen in 10 years, especially in football. We're also reducing operating expenses while still maintaining good momentum in our key initiative, which is Sky Q, which is now in close to 50% of customers' homes or over 10 percentage points higher year-on-year, and the successful launch of Sky broadband in Italy, utilizing Comcast xFi technology. We closed the quarter much stronger than we started, with employees both in corporate and in the field returning to work safely and D2C sales starting to improve. Sports package upgrades are on track with our plan, and we are outperforming in nonlinear advertising. We continue to face near-term COVID-related challenges as the linear TV advertising market remains depressed. The pub and club sector is slow to recover. We are working closely with our customers, and we're encouraged by consistent month-to-month improvement in that segment. We're operating well throughout the period. And as we continue on this path to recovery, we've got one priority. That's to grow our revenue base to restart sustained growth. And to do that, we'll focus on building our trading momentum across both TV and communications. We'll continue to deliver our strategic plan to Sky Q, Sky Studio and broadband in Italy. We'll lower cost through restructuring of our operating model, and we'll close the remaining contract renewals due this year in line with or even ahead of our plan. We are also implementing a new leaner operating model for the business, which will be more centrally led. Now all of this will be anchored by our business in the U.K. that will come from a combination of growth in our existing direct-to-consumer brands as well as new market opportunities. In the U.K., our Sky TV business remains very healthy as we offer the strongest aggregation platform, the best range of content and the most innovative and flexible product experience in the market. In addition, our NOW TV streaming business is well set to continue to deliver strong growth by adding new Pay TV customers as well as increasingly upselling more content tiers to our existing base. Sky Broadband, which is already the number 2 ISP in the U.K., has significant opportunity for continued growth through our network partnerships and strong brand over the coming years. Our newest business, Sky Mobile, is now EBITDA positive only three years after launch, and we expect to increase profitability as we continue to scale. Later this year, we'll debut our broadband product to businesses in the U.K. ahead of a full launch in 2021. Now we have 0 share of this adjacent $15 billion addressable market, we already have got strong brand recognition, and we're fully leveraging the talent, experience and other capabilities of Comcast's successful Business Services division. In Continental Europe, our markets remain less developed but with strong growth potential. And while we have good market positions in both Germany and Italy, we will significantly broaden our offering of pay content by rolling out the channel portfolio that's been developed in the U.K. They're all out of broadband in Italy, benefiting from the xFi product ecosystem from Comcast will provide a strong stand-alone profit opportunity as well as leveraging our ability to cross-sell and bundle all of our TV services more effectively in this market, of course, underpinned by the trusted Sky brand. We've already achieved good success with this approach in the U.K. And across all of our markets, we're executing a range of opportunities to increase our efficiency and control costs while continuing to enhance our products and services, especially as part of the broader Comcast group. Our U.K. business will continue its disciplined cost strategy, We've held SG&A flat from the past five years and will advance further into automation, digital and advanced analytics. Alongside this, we are rightsizing what has proved to be too high a cost base in sport has not been supported by the growth we've seen in subscriber. We'll be more selective with the store we buy and don't buy. For example, adding exclusive Formula one in Germany, which will unlock a new segment of sports fans that we haven't previously served. Recently, we concluded important new agreements with Discovery and Sony at attractive terms, we renewed our Bundesliga contract at materially lower cost, we launched new Sky entertainment channels for strong customer approval, and we introduced simplified packaging and pricing in Germany. All of these will deliver important benefits to the business longer term. In total, the significant operational changes we have on board, combined with what is an already extremely strong brand and market position, should in 2020 put us on a path to more than double our EBITDA over the next several years. We don't expect to get that overnight, but our goals are all based on opportunities that are already either in market today or are already well advanced, whether that be in product development, content creation or organizational change. Sky is well positioned, and we're looking forward to executing on the opportunity we have before us. With that, I'll turn the call over to Mike.
Mike Cavanagh:
Thanks, Jeremy, and good morning, everyone. Now I'll review our second quarter 2020 results and offer some commentary on the current conditions in our businesses, with the caveat that circumstances around us remain fluid, and therefore, our outlook is subject to change at any time. Beginning on slide four with our consolidated results; revenue decreased 11.7% to $23.7 billion. Adjusted EBITDA decreased 9.1% to $7.9 billion. Free cash flow generated in the quarter was $6 billion, and adjusted earnings per share decreased 11.5% to $0.69. Second quarter financials reflected strong results in cable, which were more than offset by declines at NBCUniversal as well as an increase in corporate and other losses due to Peacock costs and severance and restructuring costs related to organizational changes at NBCUniversal and an increase in eliminations due to the licensing of content between NBCUniversal and Peacock. Excluding the severance and restructuring costs, consolidated adjusted EBITDA would have declined in the mid-single-digit range. Now let's turn to our business segment results, starting with Cable Communications on slide five. For the second quarter, cable revenue was relatively flat at $14.4 billion, while EBITDA increased 5.5% to $6.2 billion and EBITDA less capital increased 11% to $4.4 billion. Cable Communications revenue was impacted by adjustments accrued for customer RSN fees. Excluding the impact of accrued customer RSN fee adjustments, Cable Communications revenue would have risen by 1.4% with no corresponding impact to EBITDA. We generated 217,000 customer relationship net additions in the quarter, a 43% increase year-over-year and the best second quarter on record with strength driven by our high-margin connectivity businesses. Together, residential high-speed Internet and business services generated 323,000 broadband customer net additions, which excludes over 600,000 additional high-risk or free Internet essentials customers that still receive our services and marks the best second quarter result in 13 years. High-speed Internet revenue increased 7.2% to $5 billion. Excluding the impact of accrued RSN fee adjustments for the customers taking bundled services, high-speed Internet revenue would have been up close to 9%. Business services revenue grew 3.6% to $2 billion despite a 24,000 net loss in customer relationships this quarter, which was within our expectations of the impact from COVID-19. Turning to video; revenue declined 3.2% to $5.4 billion, with higher rates more than offset by a 477,000 loss in video subscribers. Excluding accrued RSN fee adjustments, video revenue would have declined by 1.2% and video ARPU would have grown by 4.1% year-over-year. Wireless revenue increased 33.9% to $326 million driven by 126,000 additional lines, resulting in 2.4 million total lines as of quarter end. These results reflect the significant impact of our decision to close the majority of our retail stores during the second quarter in the interest of keeping our customers and employees safe. Advertising revenue decreased 30% to $428 million, reflecting reduced advertiser spend due to COVID-19. Turning to expenses; Cable Communications second quarter expenses decreased 4%, with programming expenses down 5% primarily as a result of the accrued RSN fee adjustment. Without these adjustments, programming expenses would have increased by 1.5%. Non-programming expenses declined 3.4% due to a slowdown in business activity directly resulting from COVID in addition to the implementation of longer-term cost efficiencies. Cable Communications EBITDA grew by 5.5% and margin reached 42.8%, reflecting 230 basis points of year-over-year improvement. While accrued RSN fee adjustments had no impact on EBITDA, they did impact our margins. Excluding the impact of accrued RSN fee adjustments, margins would have expanded by 170 basis points year-over-year. Cable capital expenditures decreased 8.9%, resulting in CapEx intensity of 10.1%, an improvement of 90 basis points year-over-year driven by lower spending on customer premise equipment, partially offset by higher spending on scalable infrastructure, which continues to increase due to our ongoing investment in the network. I'll now touch a bit on what we're seeing so far in the third quarter. We are very pleased that residential high-speed data net adds are off to a solid start in July. We expect residential high-speed Internet revenue growth to accelerate from that of the second quarter as we benefit from the high subscriber contribution we experienced in the first half of the year, combined with a lesser impact from our proactive response to COVID-19. While we anticipate third quarter business services revenue growth will moderate as a result of the subscriber losses we experienced in the second quarter, we are already seeing sequential albeit modest improvement in net additions. On the video side, we expect subscriber net losses in the third quarter to be somewhat similar to what we saw in the second quarter resulting primarily from lower connects due to a combination of several factors, such as the lingering effects of the rate increases we took at the beginning of this year, the overall economic pressures resulting from COVID-19 and our limited ability to perform in-home installations. Turning to our outlook for expenses and margins; for programming costs, we continue to expect underlying increases in the second half of 2020 as a result of anticipated programming renewals, which will be somewhat offset by potential additional RSN fee adjustments in the third quarter. I remind you that accrued RSN fee adjustments should have no impact on our overall EBITDA results. For non-programming costs, we expect year-over-year declines to moderate in the second half of the year as business activity starts to pick up. Given our first half results, combined with our outlook for the back half of this year, we now expect full year cable EBITDA margins to improve by up to 100 basis points year-over-year versus our prior guidance of up to 50 basis points of year-over-year improvement. We also expect our full year CapEx intensity to improve by up to 100 basis points year-over-year versus our prior guidance of approximately 50 basis points of improvement. Now I'll turn to NBCUniversal's results on slide six. Revenue for the second quarter declined 25.4% to $6.1 billion, while EBITDA was down 29.5% to $1.6 billion. Cable Networks revenue was down 15% to $2.5 billion as a 15% decline in distribution revenue and a 27% decline in advertising revenue was somewhat offset by a 23% increase in content licensing and other, which includes transactions with Peacock. Distribution revenue was adversely impacted by accrued RSN fee adjustments. Without such adjustments, distribution revenue would have declined in the low-single-digit range. Second quarter Cable Networks EBITDA grew 3.5% primarily due to the shift of sports rights amortization costs into the third quarter. Turning to Broadcast; revenue declined 1.6% to $2.4 billion as the 28% decline in advertising revenue more than offset the 9.2% growth in distribution and other, which was driven by re-trans, and the 59% growth in content licensing, which again includes transactions with Peacock. Second quarter Broadcast EBITDA grew 20% as declines across the majority of our cost base related to the general slowdown in business activity and specific savings initiatives were able to fully offset the lower revenue. Film revenue in the second quarter declined 18% due to the closure of theaters and cinemas throughout the pandemic, which was partially offset by about 20% growth in content licensing due to the success of our PVOD titles. Film EBITDA for the quarter grew 25% primarily due to lower advertising, marketing and promotion expense. Theme parks generated revenue of $87 million and an EBITDA loss of $399 million. Late in the quarter, both Universal Orlando Resort and Universal Studios Japan reopened with the appropriate safety protocols and associated attendance restrictions, while Universal Studios Hollywood remains closed. Now let's move to Sky results on slide seven. As a reminder, I will be referring to Sky's growth rates on a constant currency basis, consistent with what's reflected in our earnings release. For the second quarter, Sky revenue decreased 12.9% to $4.1 billion, while EBITDA was relatively flat at $749 million. As expected, our results were impacted by the postponement of a significant number of sporting events. This postponement was the primary driver of the 6.7% decline in direct-to-consumer revenue and a 36% decline in content revenue. Additionally, the lack of sports on the air contributed to the 41% decline in advertising revenue, which was also impacted by a weak macro environment as well as the change in legislation relating to gambling advertisement in the U.K. and Italy, which we will begin to lap in the third quarter. Looking ahead, customer trends are improving as home installation activity has restarted and sports have returned. And as Jeremy mentioned, we were able to successfully retain the vast majority of our total customer base, including those who take sports. That said, we continue to monitor the overall linear TV advertising market in our pubs and club sector, which are likely to remain under pressure for the remainder of this year. We continue to experience a shifting of sporting events, both football and non-football, that it's likely to create near-term volatility in our quarterly results particularly on the cost side. While we expect revenue declines to moderate as we move through the year, sports rights amortization will be highest in quarters that air the most events. Given a slightly later return of European football than we originally expected and the shift of other sports programming later into the year, we now expect that the majority of the expense impact will occur over the next two quarters. Importantly, we were able to secure rebates related to this disruption to our sports programming, which we will benefit from over several years. We have also resumed the investment activity that had paused as a result of COVID-19, such as acceleration of Sky Q, the launch of broadband in Italy, and expansion of our Sky entertainment channels. Based on our current visibility, we now expect Sky EBITDA for the third and fourth quarters combined to decline roughly 60% year-over-year with a more significant decline in the fourth quarter. Wrapping up on slide eight with free cash flow and capital allocation; free cash flow was $6 billion in the quarter, an increase of 40.5% or $1.7 billion. The year-over-year comparison is affected by the COVID-19-related delay in tax payments from the second quarter to the third quarter of 2020. Consolidated total capital, which includes CapEx as well as software and intangibles, decreased 4.2% in the second quarter to $2.7 billion primarily driven by declines at cable as well as at NBCU. Finally, we continue to remain committed to our long-standing balanced capital allocation approach of maintaining a strong balance sheet, investing organically for profitable growth and returning capital to shareholders through a strong commitment to our recurring dividend and eventual return to share repurchases. With that, I'll turn it back to Marci, who will lead the question-and-answer portion of the call.
Marci Ryvicker:
Thanks, Mike. Dorothy, let's open up the call for Q&A, please.
Operator:
[Operator Instructions] Our first question comes from the line of Ben Swinburne from Morgan Stanley. Please go ahead.
Benjamin Swinburne:
Good morning, thanks for all the color this morning, very helpful. Two questions. Dave, you talked about more than just speed being a driver for the data success. So I wanted to ask particularly about Flex because it's sort of an interesting product that leverages both your investments in connectivity and video. What is that product doing in the market today? Anything you could share with us? What does that business look like to you over the course of time? What's sort of the road map to make that a more substantial driver of the overall business? And then, for Jeff. What are the implications of this premium video-on-demand agreement with AMC? And what I mean by that is, obviously, it's helpful during the COVID period to have this flexibility. But is this a big benefit to the film business in NBC long term? And do you need more than just the U.S. and AMC to make it to maximize the benefits?
Dave Watson:
Ben, this is Dave. I'll start off and then hand it over to Jeff. So as you said, the broadband we think we've redefined what great broadband is, and it goes beyond speed. And it's helped our momentum, I think, quite a bit. For many quarters now, we've grown. And as everything has changed here the fundamentals, I think, of this repositioning of the category that hasn't changed. So we're the market is growing. We're taking share across the board. And in addition to speed, we're very focused on coverage, control, and as you said, now with streaming and Flex. So we made it simple, a very straightforward value proposition with Flex included with the broadband relationship. And we're using it, again, to remind everyone, in a targeted basis to go after the streaming segment. But we're not bashful about leading with it to this segment. So it is very much part of the broadband experience. And it's still early, but as I said in my earlier comments that it really does it's a result of the innovation around X1, with all the capability
Jeff Shell:
Thanks, Dave. Let me jump in on the question on the AMC deal, Ben. So a couple of implications. I think long term, the we've always believed that there is a segment of the population out there going, and there's a segment of the population out there that just doesn't go to movie theaters. And this structure with AMC allows us to take advantage of people who do go to movie theaters, 17 days of exclusivity at minimum for theaters. But very soon after in the same marketing window, we can tap into that very large audience that doesn't go to movie theaters and right now is just going to SVOD to watch movies. So and that's within the kind of the marketing window of the giant marketing we spend traditionally on movies that go to theatrical. So we think the structure allows us to tap into that incremental revenue stream, allowing AMC to share in a little bit and other exhibitors, and at the same time, preserve that theatrical window, which is so critical to the film business. As you mentioned, it's U.S. only, although we have a deal with AMC to look into other international territories. And obviously, this is going to be a territory. We had territory type of look at this. We still need theatrical and need different business models in other markets. Shorter term, one of the implications of this, I'm hoping, is that we currently are stuck in a bit of a chicken-and-the-egg situation in the theatrical business, where movie studios like ours don't want to release movies into theaters when we will have only a smattering of theaters open. We need a pretty robust amount of theaters open to justify our spend. But the booth side exhibitors can't open a bunch of theaters that they don't have any new movies to put in. Old library movies are not going to drive people to movie theaters. So we think this model will actually allow movies to come back to theaters when it's safe a lot more quickly than they would have in the current environment. So those are just some implications.
Brian Roberts:
I just want to add one thing. This is Brian. But I think you were touching on, obviously, a critical set of subjects here. The company is really trying to lean into streaming. And we are, I think, somewhat uniquely positioned to do this in ways different. Obviously, we're a very EBITDA-focused company, and there are other ways to build new businesses and enhance our strong cash flows. And so if you look at what you just heard, Flex is all about helping broadband, but we've been able to put Peacock as a very important part of it. Now we're going to have more streaming of films. We use NOW TV, a technology from Sky and they're already streaming relationships. So we want to remain relevant to customers so that user interface, part of the answer on Flex, allows you to stream across many properties that aren't Comcast content or NBCUniversal or Sky content. It's, we think, the best interface around. And that same team is part of that team is helping build Peacock with Matt Strauss and other people. So I'm pretty excited that as the world is transitioning, broadband is the center of making a lot of that possible. And now we can bolt on a whole bunch of content and interfaces and hopefully do that in a way that customers really enjoy, and that's what's been happening so far.
Benjamin Swinburne:
Thanks, Brian.
Marci Ryvicker:
Next question, please.
Operator:
Our next question comes from Doug Mitchelson from Credit Suisse. Please go ahead.
Doug Mitchelson:
Thanks so much. A question for Dave and Jeff as well. Dave, on the 600,000 subscribers that were at risk or free Internet and essential customers. I'm trying to understand how much of that was 2Q activity versus that bucket at the end of March already having some customers in it, because it certainly looked like a strong 2Q quarter, and maybe it was even stronger if a lot of that 600,000 was potential 2Q activity. And then for Jeff, I wanted to follow up further on PVOD. Obviously, a hot topic today. Does a new, more attractive business model for Universal, if you're able to get the rest of the theater companies on board, mean you'll make more movies for theatrical release or just make more money on the same number of movies that you're releasing and sort of lock in your business model and your incentive to invest what you invest in movies? And any further thoughts on the 17-day window? I think that's what surprised a lot of folks. I think a lot of us were focused on a 30-day window. Are you confident that the theater business will be healthy enough to provide your movies, particularly your blockbusters, enough distribution in the future given the risk on a 17-day window pushing a lot of movie viewing to in-home?
Dave Watson:
Doug, Dave. I'll start and hand it over to Jeff. So the 600,000 customers reflects a combination of free Internet essentials customers and a reserve that we set up for the high-risk customers that are in a non-pay status but are still receiving service. So there to answer your question, there was some of that happened in Q1. It rolled into Q2 and probably a bit more in Q2 than Q1 for sure. And to clarify what we said and Mike said earlier in the remarks, we're only going to count these customers when they convert to paying status. So we have a very good operational plan. We're going to constantly work with customers throughout, including these customers. So it's early to predict the conversion rate, but that's just a little bit more perspective on that base.
Mike Cavanagh:
It's Mike. I'll just jump in, Doug. I think that number, the 600, was, call it roughly 1/3 the size at the beginning of the quarter.
Jeff Shell:
Let me jump in. This is Jeff. Yes, let me jump in on PVOD, Doug. So what was happening to the movies, movies are obviously critical across our whole distribution channel. Movie consumption on Peacock, for example, has been higher than we thought it would be and really across all of our platforms. So as things transition, as Brian talked about, the streaming movies are life. But the problem is that over the last couple of years, it's been more increasingly difficult to generate the same returns over the first couple of windows, and that has put a lot of pressure on our model. So I we believe that this new model in the U.S. and hopefully other places will restore some of those economics for us to allow us to probably not make more movies but to keep our production levels the same as they've been in the past. While at the same time remember, AMC and hopefully other exhibitors will be sharing in the new revenue stream, which will hopefully keep their business a little healthier because they're under a lot of stress right now. And on the 17 days, that is 17 days is means the Monday after the third weekend is when movies will be available on PVOD at a minimum. It's important to remember that, that's a minimum. So I fully anticipate some movies will stay in theaters exclusively a lot longer than 17 days if we're having a good theatrical run. And some movies, for example, King of Staten Island with Judd Apatow is a perfect example of the kind of movie that can thrive in this kind of model because it would do well theatrically. But for most people, watching it at home is another option, and that would be a movie that 17 days, probably a normal time, would be the right period of time. So 17 days is just the minimum, and we can toggle that based on the type of movie.
Marci Ryvicker:
Thanks, Doug. Next question please.
Operator:
Our next question comes from Jessica Reif Ehrlich with Bank of America Securities.
Jessica Reif:
Thank you. If I could, for Jeff, Jeremy and maybe Brian. So Jeff, with Peacock successfully launching without the Olympics, can you talk about how you guys will how you will use the Olympics next year to help Peacock? On the AMC deal, just one last question. How does that change the longer-term windowing for films? Like when will they come to Peacock? And do you have any change in the losses of $2 billion over the first two years? And then moving on to Jeremy. You mentioned TV production plans. There seems like there's been a lot of activity at Sky. Can you just talk about kind of your longer term goals? And do you need to buy, or can you just build it internally? And finally, Brian, sorry for some of the questions, but organizational changes were mentioned in two of your three divisions. Is there anything that you think you need from a corporate perspective? Any areas that you need to pivot in the business? COVID-19 seems to be a great time to just look strategically about where the business should go over the longer term and how you can change it.
Jeff Shell:
Jessica, this is Jeff. I'll start and maybe hand it over. So the Olympics right now is a bit of a bummer because we would be in Tokyo right now under normal circumstances. So it's a total bummer for our company that we don't have the Olympics right now. But for Peacock, it's a bit of a silver lining for next year. And you got to remember, not only will we have the Olympics in the summer of 2021 in Tokyo, but then we'll have the Winter Olympics seven months later in Beijing. So we have two Olympics. And Mark Lazarus and the people back in their team are currently working on lots of different things that we can do to innovate on those Olympics and use the Peacock product, which by then will be even more distributed to do some really innovative and cool things on the Olympics, so in addition to promoting it, obviously. So, I actually am very excited. And I think with Peacock's successful launch this year without the Olympics, having the Olympics back-to-back next year and early '22 is really great for Peacock. Just on your other question on Peacock. We don't anticipate, whether Peacock or otherwise, windows changing down the line after this kind of theatrical PVOD window. And I think that the Peacock losses that I think Mike has outlined in the previous earnings call are were right exactly within that range. So we don't anticipate anything different in the next two years. Over to Dave or Jeremy now.
Jeremy Darroch:
Yes, I'll keep in. So Jessica, yes, in terms of TV production, if you if you talk to a typical Sky customer, he will tell you three things. They'll say, "I'll rely on Sky to make all the free content that's available in Europe just better than anywhere else and just make that whole experience better," which is what we do. "the second thing I'll rely on Sky to do is to scour the world, get more than their fair share of the very best content internationally and bring that to me. And then thirdly, and this is becoming more and more important, "I want Sky to create unique European content and stories that's unique to my market or to Europe and to make that exclusive to its own platform." That's what they get Sky for. And sometimes that can be local sport. But increasingly, it's now becoming our own produced local entertainment, which is why we think Sky Studios is so important. And of course, from a business model point of view, we can play tunes on that or we can decide relatively where we shift investment over time to optimize both the customer experience but also our financial returns. So I'm very confident we've got all the capabilities required to build that ourselves. I think being part of the group and being alongside NBCU and Jeff's team really caught the bottoms up, and we're starting to accelerate how we work together. But I think we've got all of the factors of production in place, and we'll just intend to do more. Over time, as we start to pivot away from other content, we'll invest more in our own originated content, but that will be financially enhancing as we do that.
Brian Roberts:
Okay. And finally on that question, I'm really pleased with, first of all, Mike's leadership during this and the team that reports to him and many others at corporate for how well we've handled all the uncertainties. And our balance sheet strength and liquidity are really, really speak for themselves, and I'm very satisfied there. I think the restructuring that you're hearing about is about the businesses, as Jeff and Jeremy both talked about. I think to reinforce how well our broadband business is performing and the cable company, we're always looking at can we reduce expenses and can we be more efficient in how we run the company. That's definitely always top of mind, but I think we have all the parts. I think we're taking advantage of this transition. Some parts of it are uncomfortable, for sure. But for the most part, our company is getting better. And I think, going to be one of the emerges one of the winners of the New Age. And a lot of that is giving customers more flexibility to do and see what they want. And as Jeremy just said, this is happening all over the world. And I'm really pleased with how well it's been put together. And we wanted everybody on this call to hear even more detail from the three operating businesses so you can see how well they're working together and how they're tackling the challenges ahead at corporate. We're helping create the environment for that to happen. I hope that answers your question.
Marci Ryvicker:
Thanks, Jessica. The next question please.
Operator:
Our next question comes from Craig Moffett from Moffett.
Craig Moffett:
All right, thank you. Two questions, if I could, both on the cable side. First, I'm sure you saw that Charter announced that they would participate in the RDOF auctions. I wonder if you could just talk about is there any appeal to you of participating in the either the RDOF auctions as a way to expand your rural footprint or simply just doing more edge out to grow your subscriber base or your footprint faster? And then second, I wonder, would you just drill in a bit to the Business Services segment and share with us some of what's going on with respect to volumes? And in particular, are the is the - what's going on with respect to customer bankruptcies versus fewer new share gains? And then what's going on with pricing? Just to get a sense of the Commercial segment and what we have to look forward to.
Dave Watson:
Craig, Dave here. So I think as people know, we decided not to participate in this round of the rural digital opportunity fund. And the main reason was in this round, there are relatively few adjacent rural areas to offset the additional regulatory costs associated with the auction, including submitting to ETC status in any states where bids are successful. So however, at the same time, we continue to pursue, as you mentioned, the edge expansion to new areas. If you go back and you look at expansion, which includes edge extensions but also areas of pockets within our footprint, we've increased more than two million passings. And so that's resulted in it's helping us with customer relationship growth and a number of things. So we're very focused on the logical, efficient expansions. We'll continue to address opportunities in rural as they come up over time. So in Business Services, yes, switching gears there, we are seeing encouraging trends, as mentioned earlier, and small business, particularly in the states that have reopened. The customer losses that we incurred in Q2 were absolutely within our expectations. And the good news is that the level of losses has moderated and connects are rebounding. So it's a overall, we are encouraged with the current activity. And when you break it down a little bit further and you look at, well, what segments within SMB are impacted, you have bars and restaurants that were part of the mix, but they're not the majority, not close to the majority. We have a very Bill Stemper and his team have done a really nice job over the years, building a robust, diverse, small business customer base. So as people come back, I think we're really well positioned. We have local operations, the region level, that are ready to help our clients out. And so we'll cut across the board. So it's we're still the challenger. As I said before, we're going to help customers when they come back. And again, that connect level of activity is what we're focused on. And we do think, just to clarify, that the subscriber losses that we incurred during the second quarter will have a more meaningful impact on the financials as we move to the back half of the year. And as Mike mentioned earlier, revenue is likely to moderate a little bit from the growth we saw in Q2. But we're really pleased with the rebound in connects.
Marci Ryvicker:
Thanks. Craig. Next question, please.
Operator:
Our next question comes from Phil Cusick with JPMorgan. Please go ahead.
Phil Cusick:
Hi guys. Thanks, Mike. Mike, can you talk more about how we should think about sports and RSN amortization in the third quarter across the business, including why the RSN holdbacks impacted broadband ARPU? We've had some questions here. And you mentioned 3Q as well. Why shouldn't all that flow back in the third quarter? And then for Peacock, can you put the 10 million subs into contacts? What does that mean for MAUs? And how should we think about licensing in broadcast and cable nets going forward as it relates to Peacock?
Mike Cavanagh:
I'll start, then the others can just chime in. So I'll take the sports in two different pieces. Just on the RSN impact, so we expect that we'll be getting some monies back from some of the sports leagues based on games played or not played in the U.S. And when that does happen, we as we've said, we'll pass that back along to customers. So we've accrued for that on the revenue line, not billing people, and we'll get that back on the expense line. But I think the question that's coming in is why does that affect high-speed data revenue growth rates, which we said adjusted for that are up 9% versus the printed number. And that's simply accounting revenue recognition rules that when you have products sold in a bundle, there's a formula relative to sort of list price that has to flow through into revenue attribution. I don't love it, but it's the rules we live by consistently. So the fact that we have some RSN rebates coming is what's driving that. So hopefully, we can take that off-line for anybody that wants more details on that. But that's simply a revenue recognition item. And then on sports amortization. As we said in both NBC and Sky, both impacted by recognizing sports rights amortization expense when events or games are played. And so in the case of Sky, the start of the games and the proportion of games pushed a little bit back into the third and fourth quarter relative to what we expected 90 days ago, and some of the new season games will spill into 2021, against which, we have a little bit of rebate expense. But that's the reason for the combined down 60% for Sky EBITDA in the third and fourth quarter is really the movement of football. But then you think about golf and Formula one and all the other events. It's going to be a packed third and fourth quarter, so expense will follow that. And basically, the same is true for NBC. And then on Peacock, I'll let Jeff comment further. But as you said, we're encouraged by the number of people we have, in my language, giving Peacock a try or taste. I mean the way we'll measure users over the long term is monthly active users. So these are sign-ups. So in due course, we'll start giving you some color on the activation side. But I think pretty much against every measure that we look at, sign-ups, usage, etcetera, it's running ahead of what we had hoped for in early days.
Jeff Shell:
Yes, Phil. Yes, yes. So thanks, Mike. I don't have anything to add on the RSN side. On the Peacock side, Phil, it's confusing because it's different in the ad-supported world obviously than the SVOD world. And there's really three different metrics
Marci Ryvicker:
Thanks. Thanks Phil. Next question please.
Operator:
Our final question comes from John Hodulik from UBS. Please go ahead.
John Hodulik:
Great, thanks guys. Great. Maybe first for Dave on the cable margin side. Obviously, great leverage on the non-programming costs. It sounds like there's some cross currents there related to COVID. Should we expect some of the benefits that you've seen to continue and maybe even some acceleration as you get some of those efficiencies that you talked about? And then maybe over to Flex. You guys obviously talked about adding Sling TV to the package there. Do you still plan to add other virtual MVPDs? And given that's the cost or price differential versus the traditional product, do you expect over time that the availability of these services to add pressure to the traditional video product?
Dave Watson:
John, so on the margin side, the non-programming OpEx, we're really the fundamentals have not shifted. There has been an acceleration, for sure, during the COVID period and where there's just a lot of different approaches towards digital and things like self-installed kit, the tools that we're using that are going to, I think, be long-lasting for us. We've learned it a lot. Our field teams have done an extraordinary job in terms of the deployment of the new protocols and the approaches. So I think what we're seeing an ongoing, we saw it before COVID, reduction and reduction in transactional activity as we started digital some time ago. And so this is an acceleration of all of that. So we're going to continue to prioritize the network and key innovation efforts around digital. So I think that in terms of how you look at margin, I think there's still upside. And so we see a moment in time where there's an acceleration. You can't comment completely on the future exactly where that will go. But I think the learnings will serve us well, and we're just going to keep at it. And as much noise that we could take out of the system and just taking out unnecessary transactions, I think that is one of the fundamental keys that are is toward margin. In regards to the second point on Flex and Sling, let me again remind you and everyone that Flex, in and of itself, again comes with broadband. We're going after the streaming segment. We use it in a targeted way to go after these customers. So I think there's a fair amount of activity that the streaming segment has, that they're looking at a bunch of options. We want to give customers more choice. And so our goal is to provide the best video experience. I think we are uniquely positioned to participate, as Brian said, in the streaming world. Great broadband with Peacock but others like Sling and that I think that this is the first one. We'll evaluate on a case-by-case basis the other virtual operators, and we'll see how that goes. But we're going to continue to be clear to we're going to invest in X1. We look at X1 and Flex as a very broad video platform that for today, I think, helps us compete, as I said, with certain video segments with X1, and most certainly, the streaming segment with broadband and Flex and partners like Sling and many others. We've added Hulu. We've added a whole bunch of people. We look forward to adding CBS All Access, HBO Max later that we talked about. So we're going to have a wide variety of partners that will be on Flex and X1. And for us, yes, we're going to break down the segments, and they'll be very focused on providing the best video and broadband platform experience in the market.
Brian Roberts:
I just want to just add that I hope you've enjoyed the format of this call, particularly at this time. We wanted to talk about not only the 90 days but really how we're running the company. I couldn't be more pleased with the team and the progress. And we're also things we didn't touch on were some of our social commitments. There's a lot of just quality to thought that has gone into how do you handle pandemics such as this and how do you position the company for the future and try to do the right thing in the moment. So thanks for your support and the questions, and we're available to do follow-up. Marci, back to you.
Marci Ryvicker:
Thanks, everyone. That concludes our second quarter 2020 earnings call. Thank you for joining us, and we wish you all well.
Brian Roberts:
Thanks.
Operator:
There will be a replay of today's call starting at 12:00 P.M. Eastern Standard Time. It will run through Thursday, August 6, at midnight Eastern Time. The dial-in number is (855) 859-2056, and the conference ID number is 5765399. A recording of the conference call will also be available on the company's website beginning at 2:30 P.M. Eastern Standard Time today. This concludes today's teleconference. Thank you for participating. You may now all disconnect.
Operator:
Ladies and gentlemen, thank you for standing by. Good morning and welcome to the Comcast First Quarter 2020 Earnings Conference Call. At this time, all participants are in a listen-only mode. Please note that this conference call is being recorded. I will now turn the conference over to Senior Vice President, Investor Relations, Ms. Marci Ryvicker. Please go ahead.
Marci Ryvicker:
Thank you, operator and welcome everyone to our first quarter 2020 earnings call. Joining me are Brian Roberts, Mike Cavanagh, Dave Watson, Jeff Shell and Jeremy Darroch. Given these extraordinary times, we have slightly changed the format of this morning’s call. Brian and Mike will spend a bit more time than usual in their prepared remarks to provide as much color and visibility as possible on all of our businesses as well as update you on how we are managing our customers and employees through COVID-19. We will then use the time remaining to answer as many analyst question as we can. Before we begin, I refer you to Slide 2 which contains our Safe Harbor disclaimer. I remind you that this conference call may include forward-looking statements subject to certain risks and uncertainties. In addition, during this call, we will refer to certain non-GAAP financial measures. Please refer to our 8-K and trending schedules for the reconciliations of non-GAAP financial measures to GAAP. With that, I turn the call over to Brian Roberts. Brian?
Brian Roberts:
Thank you, Marci and good morning everyone. These are truly extraordinary times. And on behalf of all of us at Comcast, our hearts go out to everyone who has been impacted by this terrible disease. I would like to echo our thanks to the thousands of heroes on the front lines. Society today is being challenged like never before in our lifetime and I couldn’t be more proud of our company, our employees and our leadership teams across Comcast Cable, NBCUniversal and Sky for making a lot of tough, fair, and I believe best decisions for our customers and our organization. I truly believe that when we look back at this unprecedented time we will be reminded of the strength of our employees, the resilience of our business and the important role our services played in our customers’ lives. COVID-19 has created a tremendous amount of uncertainty and financial strain for people and businesses around the globe. Every company is different and few are immune to this dynamic. Comcast is no exception. We have businesses like broadband, which had the best first quarter net adds in 12 years and continued its sales momentum in April and then we have businesses like theme parks as well as television and film production, which will be under substantial duress, because we must shelter in place. On today’s call, we will discuss our first quarter performance and provide as much information as we can about the future. But perhaps the most important thing we can do is give you a sense for the guiding principles we are using to run our business during this pandemic and share some of the important decisions we have made to help move our company forward. First, how are we supporting our most important asset, our people? We saw the virus in China and then in Italy and Europe, and it gave us a real sense of urgency as to how quickly decisions had to be made and required us to change procedures almost instantaneously across the globe to get ahead of this crisis. It is this global perspective that has helped us immensely as you will hear. The first thing we needed to do was protect our employees, especially on the frontlines. So, for those working in news, managing our network and ensuring that our customers maintain vital connectivity, we have taken many safety precautions to keep them and our customers safe. At the same time, we’ve successfully moved tens of thousands of employees across Comcast Cable, NBCUniversal and Sky to a work-from-home environment. Most impressive has been our ability to shift thousands of call center representatives at Comcast and Sky to working remotely in a matter of days and weeks. In fact, over 95% of our U.S. call center employees are now serving customers from their homes, and I’m not sure that’s ever been achieved before. We have been doing this now for about 45 days since the second week of the crisis, an extraordinary feat. Our digital tools have been instrumental during this time of need. Usage of our xFi digital app is up 60% and we are seeing a 20 point increase in customer satisfaction when they use our digital tools to activate their Internet service. Use of our AI-powered Xfinity Assistant is also up 445%. It’s clear that our multiyear investment in digital and AI has prepared us for this crisis, and I cannot be prouder of the work of our teams. For our employees who are not able to work because operations have been closed or severely impacted, we’ve differentiated ourselves by committing $500 million in direct support to help bridge this moment. Our employees have shown us that they are among the most engaged in the country, and we want to do what we can to support them during this crisis. Our second guiding principle is to serve our customers and continue to innovate at a time when they need us most. This starts with Xfinity Internet. In the face of COVID-19, we quickly agreed to continue service for customers facing economic hardship. Committing to the FCC’s Keep Americans Connected Pledge and going further to ensure that all our customers stay informed, engaged and in touch, we are not disconnecting Internet or voice services for failure to pay. We are also offering new Internet Essentials customers two free months of service, providing free Xfinity WiFi access by opening our public hotspots and giving all customers unlimited data for no extra charge and permanently increasing the speed of our low cost internet essentials service. Through all of this, the company is working overtime to ensure that our world-class network and services have the capacity they need to keep Americans productive, informed and entertained during this difficult time. At both NBCUniversal and Sky News, we seamlessly moved to production in home, working 24/7 to keep viewers informed. Sky’s riveting documentary, Coronavirus
Mike Cavanagh:
Thanks, Brian and good morning everyone. I first want to echo Brian’s sentiments on the terrible impact COVID-19 is having on society, and I sincerely wish all of you well in these very difficult times. Now I’ll review our first quarter 2020 results in which the effects of COVID-19 only impacted us toward the end of the quarter. As a result, I will try where possible to offer some commentary on the current conditions in our businesses, but please understand that circumstances are changing rapidly in this environment, making it impossible to offer anything but highly caveated commentary. That said I will do my best to be as informative as possible and get at the many questions I know you have for us. Beginning on Slide 5 with our consolidated results, revenue decreased 0.9% to $26.6 billion. Adjusted EBITDA decreased 4.9% to $8.1 billion. Free cash flow generated in the quarter was $3.3 billion and adjusted earnings per share decreased 6.6% to $0.71. First quarter financials generally reflected strong results in cable, which were more than offset by NBCUniversal and Sky. Now I will unpack the consolidated results at the business segment level, and let’s begin with Cable Communications on Slide 6. For the first quarter, cable revenue increased 4.5% to $14.9 billion. EBITDA increased 6.1% to $6.1 billion and EBITDA less capital increased 10% to $4.5 billion. We generated 371,000 customer relationship net additions in the quarter, a 24% increase year-over-year and the best first quarter on record with strength driven by our high-margin connectivity businesses. Together, residential high-speed Internet and business services generated 477,000 broadband customer net additions excluding customers getting free Internet Essentials and high-risk customers who continue to receive services following nonpayment. The 477,000 net additions reflect a 27% year-over-year increase and marks the best quarterly net adds we have had in 12 years and the lowest quarterly churn on record. High-speed Internet revenue increased 9.3% to $5 billion, driven by these strong customer additions and ARPU growth of 3.6%. Business services revenue grew 8% to $2 billion, and revenue per business customer relationship increased 4.1%. Turning to video, revenue was flat in the quarter at $5.6 billion with very healthy ARPU growth of 4.1% offset by video subscriber losses which totaled 409,000. We believe our residential rate adjustment at the beginning of the year was a significant contributor to both the ARPU increase and the video subscriber loss in the quarter. Wireless revenue increased 52% to $343 million, driven by 216,000 additional lines bringing us to 2.3 million total lines. Advertising revenue in the quarter was flat at $557 million. Excluding political, core advertising was down 4.6%. Turning to expenses, Cable Communications first quarter expenses increased 3.4% driven primarily by non-programming expenses, which increased 4.5% in part due to COVID-19 customer-facing employee pay increases and bad debt expense, which increased about 40% to $156 million in the quarter, including an increase in the reserve due to COVID 19. For the quarter, Cable Communications EBITDA grew by 6.1% and margins reached 40.7%, reflecting 60 basis points of year-over-year improvement. Cable capital expenditures decreased 6.9%, resulting in CapEx intensity of 8.5%, down 100 basis points year-over-year. Declines in the quarter were across CPE, line extensions and support capital, partly offset by an 8.3% increase in scalable infrastructure. So now I will touch on what we are currently experiencing in Cable Communications in the second quarter with a reminder of the earlier caveat on the rapidly changing environment. Residential high-speed data net adds are off to a solid start in April. The residential high-speed data revenue growth rate is expected to ease off modestly due to our proactive response to COVID-19, specifically our Keep Americans Connected Pledge, which we recently extended to June 30. We expect to see business services revenue growth moderate to low single-digit year-over-year levels for the second quarter, resulting from the net effect of COVID-19 economic pressures affecting our business customer base with some customers having paused service during lockdowns while others are requesting higher-tiered Internet service as they remain open, often in a remote fashion, which makes their high-speed data service all the more important to them. On the video side, I mentioned earlier that our first quarter net losses were 409,000, which were 288,000 higher than our net losses during the same period last year. We don’t see video trends changing as we begin the second quarter, and so we could see a similar year-over-year increase in the number of video customer net losses in the second quarter, likely still a reflection of our beginning-of-year rate increase as well as changing consumer preferences and economic stress. COVID-19 began to impact cable advertising at the end of the first quarter, and we expect advertising to be down significantly in the second quarter. Turning to our outlook for expenses and margins, for programming costs, we continue to expect increases in the second half of 2020 as a result of anticipated programming renewals. We continue to approach programming renewals with a high level of discipline, and we expect sports and other programming to eventually return, driving viewership and overall engagement. For non-programming costs, we expect to continue to bear for a period of time both COVID-related operating expenses, specifically wage increases for our frontline employees; and elevated levels of bad debt expense. Such expenses are expected to be more than offset by expense declines related to slowdown in activity in some aspects of our business and ongoing cost discipline. Taking all this together, we expect to meet our original full year cable EBITDA margin outlook of up to 50 basis points of year-over-year margin expansion. We also expect to meet our full year CapEx intensity outlook for approximately 50 basis points of year-over-year improvement, driven by an increase in network investment offset by declines in CPE, line extensions and support capital. Now I’ll turn to NBCUniversal’s results on Slide 7. Revenue declined 7% to $7.7 billion and EBITDA was down 25.3% to $1.7 billion, reflecting a challenging film comparison, which was expected, as well as the impact of theme park and theater closures directly resulting from COVID-19. Cable Networks revenue was flat at $2.9 billion and EBITDA was down 1.2% to $1.2 billion. While content licensing and other revenue was strong, up 13% due to the timing of certain SVOD deliverables in addition to a healthy contribution from our digital businesses, distribution revenue declined by 1.5%, resulting from the expected lack of programming renewals, combined with accelerated subscriber losses. Advertising revenue declined 2.2%. Turning to broadcast, revenue was up 8.8% in the first quarter to $2.7 billion as a result of strong content licensing and retrans while EBITDA was up 30% to $501 million driven by this strong revenue growth as well as the benefit of an industry accounting change related to how content is amortized. Advertising revenue was flat. Taking the television businesses together, advertising results at both cable networks and broadcast were impacted at the end of the first quarter due to the postponement of sports resulting from COVID-19. Looking ahead, we anticipate advertising revenue will materially weaken from the first quarter due to the continued postponement of sports as well as the shape of the economic recovery as it reopens from COVID-19 shutdowns. Somewhat offsetting the advertising declines in the second quarter will be lower sports rights amortization given we amortize those rights during the period in which games air. As already announced, the Summer Olympic Games have been moved to 2021, and we remind you that we expect no financial loss in 2020 for this delay. As a result of this change in Olympics timing, in addition to accelerated subscriber losses, we now expect distribution revenue in the Cable Network segment to decline low single-digit percentages for the full year. Film revenue in the first quarter declined by 22.5% to $1.4 billion, and EBITDA declined by 71% to $106 million partly due to challenging comparisons to How to Train Your Dragon and The Grinch, further aggravated by exhibitor closings. In response to these shutdowns, we immediately and proactively moved our theatrical films to a premium video on-demand service. While we’re very pleased with the PVOD success, the particular circumstances of each film are unique and we will determine our future distribution approach on a title-by-title basis. Looking forward, we anticipate film revenue and EBITDA to decline substantially, particularly in the second and third quarters as a result of moving our two most highly anticipated feature films, the next installment of Fast and Furious as well as Minions two, to 2021. Theme parks revenue in the first quarter declined 32% to $869 million and EBITDA declined 85% to $76 million due in part to lingering softness in Japan prior to COVID-19, which was subsequently aggravated by the closures of Universal Studios Japan on February 29, Universal Studios Hollywood on March 14 and Universal Orlando Resort on March 16, all a direct result of COVID-19. At this point, all of our theme parks are closed, and we do not know when they will reopen. To help you understand the impact of park closures, were the parks to remain closed the entirety of the second quarter we would expect to incur an EBITDA loss at parks of roughly $500 million in the quarter. The parks team is balancing near-term financial discipline with maximizing the long-term value of this business, and this is a dynamic effort on their part as the situation continues to develop. We remain very confident that the parks business will generate healthy returns over the long term. Nonetheless, we have decided to pause construction of Orlando’s fourth gate or Epic Universe at this early stage while we focus on the immediate challenges that COVID-19 presents, while the final stages of work continue in full force for Super Nintendo World Japan, which is expected to open later this year; and Universal Beijing, which remains on schedule to open in 2021. Now, let’s move on to Sky results on Slide 8. As a reminder, I will be referring to Sky’s growth rates on a constant-currency basis, consistent with what’s reflected in our earnings release. For the first quarter 2020, Sky revenue decreased 3.7% to $4.5 billion and EBITDA declined 15% to $551 million. COVID-19 has resulted in the postponement of many sporting events throughout our Sky markets, which started to impact our results in the second half of the quarter. This postponement was the primary driver of the 1.9% decline in direct-to-consumer revenue and 10.5% decline in content revenue. Advertising revenue also decreased by 11.6% due to overall market weakness, which was exacerbated by COVID-19, as well as continuation of the unfavorable impact from a change in legislation related to gambling advertisements in the UK and Italy, which we expect to lap in the third quarter. Given the significant revenue associated with Sky Sports and the fact that sports packages are sold separately, the complete shutdown of sports presents a unique risk of customer attrition, if unaddressed. In light of that challenge, our approach has been to allow our customers to pause their sports-related subscription payments during this time, which mitigates the risk of customer disconnects and keeps us in control of turning this revenue stream back on when sports return. As we look to the rest of the year, we do anticipate, based on reports coming out of each country that most major sports will return to complete their current seasons, although at different times for different sports across the Sky markets. In terms of financial impact, due to the significant pause in sports revenue impacting our residential, commercial and wholesale revenue, the deferral of sports rights cost amortization into the quarter when games are played as well as the headwinds we face with advertising revenue due to the economic pressures of the current environment, we expect Sky EBITDA for the second and third quarters combined to decline roughly 60% year-over-year. Between the second and third quarters, the split in results is difficult to predict since it is very sensitive to the proportion of the remainder of season play between the two quarters in each market, hence the commentary on the second and third quarters combined. While the impact on Sky due to the shutdown of sports is significant and unfortunate, our approach to customer retention gives us confidence that when sports return for their new seasons later in the year, the Sky Sports business will snap back as well. In terms of Sky’s 2020 investment agenda, which includes Sky Q acceleration and the launch of broadband in Italy, COVID-19 will cause some delays in execution but we still expect to complete them in due course given their very healthy returns. Fortunately, the impact of COVID-19 on global sports and, therefore, on Sky feels to us to be finite. Sky is a strong business with 24 million customers paying us over $50 per month. And we firmly believe the return to a normalized sports schedule and an end to shelter in place should enable Sky to capitalize on its leading products and brands so as to return to its trajectory of long-term growth. Wrapping up on Slide 9 with free cash flow and capital allocation. Free cash flow was $3.3 billion in the quarter, and we paid $977 million in dividends. Consolidated total capital, which includes CapEx as well as software and intangibles, decreased 5.3% in the first quarter to $2.5 billion driven by declines across all of our businesses, and we now anticipate a modest year-over-year decline for the full year. We anticipate working capital to be roughly in line with last year, with declines at NBCU and Sky resulting from delays in content production and sports programming, offset by an increase in cable. We expect the significant disruption from COVID-19 on EBITDA at NBCU and Sky to pressure our leverage ratio until the affected portions of those businesses have returned and ramped back up. As a result, we no longer expect to resume share repurchases in 2021. Finally, we remain committed to our long-standing balanced capital allocation approach of maintaining a strong balance sheet, investing organically for growth and returning capital to shareholders through a strong commitment to our recurring dividend and an eventual return to share repurchases. So with that, I’ll turn it back to Marci who I welcome to the Comcast team. She couldn’t have joined at a more interesting time, and it’s clear that we are very lucky to have her onboard.
Marci Ryvicker:
Thanks Mike. Carmen, let’s open up the call for Q&A, please.
Operator:
Thank you. [Operator Instructions] Your first question will come from the line of Benjamin Swinburne with Morgan Stanley. Please go ahead with your question.
Benjamin Swinburne:
Thanks, good morning. Two questions. And thank you for all the color this morning. Realizing these are unprecedented times, I’m curious if you could talk about some of the maybe longer-term structural changes you expect to come out of this across your businesses. Obviously, a lot of this stuff is temporary. But as you step back from the day-to-day managing of the company, what are you seeing in terms of opportunities or changes you make to how you invest in the business and sort of your priorities for the company? Be interested in your thoughts there. And then, second, along the lines of sort of structural changes and opportunities to test new models, without getting into the controversy around Trolls World Tour, I’d love to just hear how you’re thinking about the film business in a post-COVID world because the numbers out of that one film seem pretty interesting. Curious on your conclusions on sort of what you take from that experiment, so to speak, and how you address the theatrical business longer term? Thanks a lot.
Brian Roberts:
Okay. Well, this is Brian. Let me begin and pass off to some of my colleagues to help with those questions. I think that the long-term priorities of the company are we’re looking at this whole pandemic in sort of phases. First phase is how do you stay operating and give customers great service, protect your employees, some of the things I said in my opening remarks. I think the second phase is where we’re all hoping that we’re getting into right now, and you’re maybe a bit ahead of us, is getting back into some form of going to the office, some form of normalcy. And then the third is kind of probably where your question is headed, what you see on the "other side." And a lot depends on how that second phase really pans out. I think for me, the priorities have sharpened our focus on taking advantage of the disruptions and where can we reexamine whether it’s cost structures, revenue opportunities, innovation and in each of our businesses. Starting with broadband maybe we start with Dave. Why don’t you take a crack at that answer? And then Jeff, why don’t you talk about the film business?
Dave Watson:
Thanks, Brian. So there I think there are a handful of things certainly broadband-related when you think about structural opportunities going forward. But even before that, I’d start with the amazing work that the team did in taking 90% of our call center agents and getting them to work from home. So whether or not that stays at that level, we don’t know. We’ll figure out the right balance going forward. But there has to be a structural benefit in being able to figure that out very quickly and effectively. I think from a broadband standpoint, the process we had already been investing strong product road map around self-install capability, but we’ve enhanced it with the drop-and-go capability. We leave the SIK kit, provide telephonic and chat support, and those are going to be benefits that I think we’ll have going forward. And most certainly, as Brian talked about, our digital tools, a very strong road map there between xFi, My Account and the Xfinity Assistant, the chat capability, these things are game changers and provided, I think, a nice uptick during this period, but I think a lot of that will be sustainable.
Brian Roberts:
Before, Jeff, you pop in, I want to welcome you to this call, obviously, under tremendous unique circumstances. But you’ve been with us forever, listened in on a lot of these calls. But come at it with both your maybe broader view of life and specifically, the film question.
Jeff Shell:
Yes. So, thank you, Brian and hello everybody. I will just echo, Brian, what you just said. I’ve been in the company for a long time and been in a lot of our businesses, and it’s an honor to run this. And I think, longer term, as we come out of this, we couldn’t be better positioned. So I’m happy to be here and happy to be part of this team. So Ben, on the PVOD question, I spent a big chunk of the last decade in the film business, and there’s no question that theatrical is someday again going to be the central element to our business and the film business, which is how people made their movies and how they expect their movies to be seen. But the flip side is the majority of movies, whether we like it or not, are being consumed at home, and it’s not realistic to assume that we’re not going to change that this part of the business isn’t going to change like all parts of the business is going to change. So as you mentioned, we’re in a current unprecedented environment. We had a number of films, including Trolls that were ready to go, that we had worked very hard on and invested a lot of money in, and we really had a choice. Do we delay those movies to a time when we think the theaters are going to be back open again? We did that with Fast and Minions. We sell them or move them to streaming. Some of our other competitors have done that. Or do we try something new to preserve kind of the premium nature of movies? And that’s how we came up with the PVOD offering. And I couldn’t be first of all, I would say I couldn’t be more pleased with Donna Langley and her team, how they executed. The numbers, as you mentioned, are really interesting. It provided consumers with a product that they desperately needed at home, particularly if you have a bunch of seven-year-olds and five-year-olds running around. And it was good for our employees. We kept them working on something. And it gave us an ability to make some money on something that we’re proud of. The question is when we come out of this, what is going to be the model? And I would expect that consumers are going to return to the theaters, and we will be a part of that. And I also would expect that PVOD is going to be part of that offering. In some way, it’s not going to be replacement, but it’s going to be a complementary element, and we’re just going to have to see how long that takes and where that takes us.
Marci Ryvicker:
Thanks, Ben. Carmen, next question please.
Operator:
Your next question is from the line of Jessica Reif with Bank of America Securities. Please go ahead. I’m sorry, one moment. Not sure what happened with the queue, she just disappeared from the queue. Would you like to go to the next question?
Marci Ryvicker:
Yes, please.
Operator:
Your next question will be from Doug Mitchelson with Credit Suisse.
Doug Mitchelson:
Thank you so much. I guess first question would be on sports. Investors have a lot of questions on sports, in particular whether you have to pay the leagues and whether you have to pay the sports networks when they do not have sports on the air. And I think regional networks sports networks are well understood. So the investor focus is on national sports networks. I know these are a sensitive sort of subject area, but any commentary around that? Obviously, the Olympics are also already understood. And then I think I have a question on wireless actually, which is with T-Mo and Sprint getting approved and closing another viable MVNO partner, obviously very different from what your Sprint MVNO could have offered. To the extent you were trying to improve on your Verizon MVNO terms, DISH is starting early efforts to build out, CBRS and C-band auctions are coming up, it feels like the company has some important decisions to make on wireless strategy this year. I’m wondering if this crisis has impacted those decisions at all, whether there’s an increased bar for cost of capital internally or based on how you see customers using wireless during this crisis and its relative importance to Comcast? Thank you.
Brian Roberts:
Well, let me start, Doug. On sports, depending on which part of the ecosystem you’re in, as you said, regional, national, U.S. or international, there’s not a connection necessarily to all the contracts all synced in one way or the same. They’re all very individual. And based on the nature of the season versus the playoffs, it obviously gets even more complicated. So our focus at the moment is trying to work with each of our various leagues, where, I think, ultimately, the answers to some of these questions reside. The leagues have to decide are they going to be playing, what happens to the future if they’re just starting a season or the current one that got disrupted. And as I said, I think we’re seeing encouraging movement all over the world, including in the U.S. And so I think it’s very much top of mind. We if we are able to get clarification, then we can give that to our customers. It works differently in Europe than it does in the U.S. So I don’t know that we have any more to add to the information that we gave in the remarks, but our main focus and hope is that there’s an awful lot of effort being spent to get back quickly and safely, and I’m hopeful that that’s going to happen. But Dave, why don’t you talk about anything else on sports but particularly maybe on wireless?
Dave Watson:
I think you covered it well in sports. On wireless, Doug, we continue to like our current approach. Even in this moment, we see that all the major areas that we’ve been focused on around broadband churn yes, there’ll be a little bit of impact on retail through this period, but between Bring Your Own Device, new device launches, we continue to be real pleased with the trajectory of the wireless business. As to opportunities, spectrum and/or the relationship, we like our relationship, current one that we have. We’re always going to be staring at ways of making improvements to it over time, but the fundamentals are very good. And in regards to spectrum, nothing new to report. We will be opportunistic if it makes sense to our business. Overall, the third objective is to be profitable at scale, and we feel very comfortable with where we’re going.
Marci Ryvicker:
Thanks, Doug. Next question please.
Operator:
And we have Jessica Reif with Bank of America Securities. Please go ahead.
Jessica Reif:
Hi. Sorry, I think the operator disconnected me. So I apologize if this question was asked. But on I know I came back on something with sports, but Sky and NBCU are still paying for sports. And obviously, there’s nothing on. So I’m just wondering how you are thinking about contracts as they come up, what will you get in return? How does this position you for the next round? On Peacock, you said it was a great start for the first three weeks. Can you give us color on what you are seeing? And why not change rollout plans? I mean all the elements seem to be in place for a direct-to-consumer service in this environment, everyone’s home. And given the targeted advertising, it just seems like the perfect opportunity. And finally, I’m not sure if maybe we missed this, but have you said I haven’t seen much on costs going forward. Do you feel like your businesses are right-sized for the current environment and what’s going on affects so many of NBCU businesses, theme parks, film, TV, etcetera? Thank you.
Brian Roberts:
So let me Jessica, welcome back to the call. We did talk about sports a little bit. So but let me ask Jeremy since Sky Sports is a separate subscription, for those that aren’t familiar with it, it’s a different business approach. And people have paused the subscription, which is, I think, a very intelligent approach. And what we’re seeing there is let me ask Jeremy to talk about that. And then why don’t we take your two questions on Peacock and costs in general, which I think are and ask Jeff to comment when Jeremy’s finished.
Jeremy Darroch:
Thanks, Brian. Yes. So we’ve broadly stepped into sports customers, as Brian said, and have paused many of our sports customers’ subscriptions. We unbundled sports. So we thought that was a very sensible way to manage in an environment where essentially the sports season’s gone away for now. That, of course, means that the level of cancellations we’ve had in sports is de minimis. So we think that positions us well to bring customers back when the sports season resumes. In terms of negotiations with sports rights holders, we are talking pretty much to everybody at the moment. That covers a range of things, but firstly, how do we get sports back, which I think is in everybody’s interest. So we’re working with rights holders, with governments around what we can do to create a safe environment so that sports can come back. The assumption is that sports does come start to come back over the summer, as Mike talked about. And then in terms of the future on sports renegotiations and new contracts, I mean, the principle is that our my approach doesn’t need to change because we start with value, and the value that we see, we bid against that value in a disciplined way. One of the advantages I think about the way sports are sold in Europe is that, typically, we’re on shorter cycles. The average cycle will be three, perhaps four years. So that does give us the opportunity. While we think there’s some form of reset that’s required and we see a different we take a different view in terms of value to get, by the way, obviously, we’ll we’re thinking about that all the time but particularly at the moment, and we’ll reflect that in due course.
Brian Roberts:
Jeff, why don’t you take Peacock?
Jeff Shell:
Yes. Let me jump in. Jessica, let me take Peacock and then go to costs. So on Peacock, it’s very early, Jessica. We’re three weeks in or so not even three weeks in, so I’m reticent to make any conclusions. But our goals on launching first with Comcast were twofold
Marci Ryvicker:
Thanks, Jessica. Carmen we will take the next question.
Operator:
Your next question is from the line of Craig Moffett with MoffettNathanson. Please go ahead.
Craig Moffett:
Hi, thank you. Two questions, if I may. One, on the cable side of the business, what are you seeing with respect to small/medium business in your business services segment? And how should we think about the exposure of that segment in particular to the crisis? Have share shifts continued? And is that perhaps enough to offset the pressure that those businesses are likely to be feeling. And then in the Sky business, if you part of the strategy, I think, for that business has always been to try to grow the OTT platform in Europe given the strength of that brand. Is there a way that you can accelerate that transition now just given that they’re experiencing a lot of the same lockdowns that we are here to try to sort of build the lifeboat, if you will, for the traditional distribution business? And actually, if I could squeeze in just one simpler and more technical question on theme parks, just can you give us an idea of what the breakeven occupancy or attendance rate would have to be when you reopen in order to be profitable?
Brian Roberts:
Okay. That has touched on all parts of the company. So why don’t we start with you, Dave, on SMB and business services, and we’ll go over to Jeremy. And then maybe, Mike, you take the parks question, if you want, or Jeff?
Dave Watson:
Got it, Brian. Craig, so this is what we are experiencing right now is primarily, as you noted an SMB issue. In a number of businesses where Mike mentioned earlier, where we have paused their accounts, there is no question, there has been an uptick, an increase. But the rate of that increase is declining. And so you take that, it’s not a huge number but it’s we’re working with our clients to stay very focused on that. There will be some impact for sure as we go into Q2. But overall, to counter, as you referenced, in SMB, we’re still the challenger with around 40% or so penetration. So there the fundamentals of SMB are still very good, and there’s penetration upside. We’re going to go after it. And we still are getting a fair amount of connect business even during this period. So our team’s on it. We’ve had to redeploy folks. People that were out working in communities are now doing driving demand in other ways. And it’s and we’re getting some effective responses. So we’ll stay on that. I think that last point before I turn it over is, over the last decade plus since launching, we started off with SMB, still the primary part of our business. But we have most definitely materially diversified to midsized and enterprise business now. So these segments are really important for us right now, will be in the future. That’s where most of the penetration upside is. So really proud of our Bill Stemper, the business services team, great local operations that have moved on a dime to handle a lot of this at this moment, but we certainly are planning for multiple scenarios. We’ll work with our small business clients. We want to be a partner with them, getting them through it. And so I am optimistic coming out of it, and we’ll be there for them when that happens.
Jeremy Darroch:
Thanks. Jeremy here jumping in. The answer is yes, Craig. It will form a bigger part of our mix. It’s another string to our bow, if you like. But we’ll do that in complement to our main services as well. Sky Q, which had been a priority for us, as you know, going into this year, one of the slightly frustrating things as it was going really very well at the start of the year, slightly had to take a step back because of the crisis. But it reminds me of the strength of our platform. But we can push hard on OTT, all of our streaming services. We’re already providing Sky Q directly over fiber in Italy. And all of these provide us with good alternatives and different ways to get to customers in this environment.
Mike Cavanagh:
And lastly, it’s Mike on your parks question, Craig. It’s something well short of typical. Seasonally through the year, we’re operating at typical seasonal levels, which are, for the most part of the year, well below full capacity anyway. And so then versus typical, I would guess that we’re breaking even and certainly when we get to sort of 50% of typical, which will be well below capacity on average. And I think another point would just be versus the number I gave for $500 million in second quarter loss if the parks are closed for the full quarter, as Jeff said, if they’re closed longer, there’s ability to flex and do more and change that long-term rate if we are staying closed. But on the other side of that, if we open and have lower attendance, at the lower end because our priority is going to be to make the parks safe, and so we’re not going to push for attendance. But at pretty low levels of return attendance as things ramp up, we’ll be in better shape than were the parks to be closed.
Marci Ryvicker:
Thanks, Craig. Next question please.
Operator:
Your next question is from the line of Philip Cusick with JPMorgan. Please go ahead.
Philip Cusick:
Hey guys. Thanks. Number one, can you think through the puts and takes to cash flow this year versus last? I know there is a lot of differences between the timing of cash going out the door and some of the amortization, especially at NBC. And then second, Comcast is taking pride in keeping leverage low to take advantage of disruption opportunities. I understand not buying stock next year, but would you consider buying assets if things come to market at distressed levels or is de-levering from here still your top priority? Thanks.
Mike Cavanagh:
So I’ll take that. It’s Mike, Phil. So in terms of puts and takes on cash, as I said, for total capital spend, we’ve got we’re down 5%, 5.2% in the first quarter with declines across all businesses. And I think the natural that will naturally be where we expect the full year to be, which would be sort of modestly down in 2020 versus 2019 across all of our businesses for the host of reasons, some things just getting slowed down, some things getting paused like Epic Universe. So in any event, total capital is down modestly for the year. And then on working capital, it’s the toughest one to predict, lots of volatility and unpredictability in it. But that said, my commentary there was that we’d expect to be roughly flat for the full company, best I can tell as we’re sitting here now. And that’s really on the back of increases that we’ll see in the cable business this year. We got an extra payroll period. We’ll do political ads in the fourth quarter that don’t get paid until the until we’re in the first quarter 2021, etcetera. So and then just a little bit of expected slowdown in consumer payment is why working capital will be up year-over-year in cable, and that offsets declines at NBCU and Sky, which is caused by slowdown in production typically in the TV and film businesses and a little bit of impact on sports. But I’d caveat that one. As we continue conversations with especially with sports-related partners like the Olympics, etc., those numbers could change over the course of the year. But those are the various puts and takes. And then on leverage ratio, it’s important to us that we get back to the leverage ratio commitments we gave to the rating agency. That continues to be a top priority. I think obviously we’re going to be delayed in getting there because of the pressure on EBITDA that comes from COVID particularly related to parks. So it will take time for those to ramp back up. And I think our focus as Brian said, we’ve got lots of opportunity in our existing businesses, and that will be priority number two. And I would never say we wouldn’t be taking a look at things that are sort of inorganic opportunities but the bar would be pretty high.
Brian Roberts:
Yes. I just would only add that definitely that last part, our focus is the businesses we’ve got. We feel we’re in a wonderful position. Again, as I think about the timetable, we know parks are going to reopen and we know sports is going to get back. So these are a temporary hit. And I think being home and watching sports, I think, is pretty safe. And that’s going to return pretty quickly to a great business. And then I look at the majority of the company being broadband in people’s homes and people who are spending more time in their homes, and that’s not going to change quickly. And that’s a great opportunity to develop new products and relationships and deepen those relationships. So as we’ve looked at it, as we talked as a team, I don’t think we would trade positions with anybody. We like our company. We like our hand, and we are going to be focused on improving from here
Marci Ryvicker:
Thanks, Phil. And we have time for one last question.
Operator:
The last question will come from the line of John Hodulik with UBS. Please go ahead.
John Hodulik:
Okay, great. Following up on those latest comments on high-speed data, obviously, great numbers even without connect America and the free subs. Can you talk a little bit about the strength there in terms of is it share gains given the ease of self-installation? Or are you guys seeing penetration gains in sort of wiring up what were previously wireless-only customers, given the need for the work-from-home environment? And then I think you guys gave some sub guidance on the video side and some revenue guidance on the high-speed data side. But can you talk about how you expect the sub trends to sort of play out through the course of the year and whether you think the trends you’re seeing now are sort of more related to the outbreak or could you see some secular strength and some follow-through given the demand for connectivity?
Brian Roberts:
So I’ll start. Dave, I think you can help on that. But I think the we think we have a superior product, and we’ve been investing in our network. We’ve had a focus we’ve seen a shift coming in customers’ behaviors. We saw this and really put our emphasis on innovating in broadband, whether it’s speed, coverage, control of various things that xFi stands for the brand itself. And I think a lot of this was happening before there was COVID, and the momentum has been terrific. And Dave and his team, I think, are really, really all over it, and we’re very pleased, both from product side, service side and marketing and consumer perception. And so why wouldn’t this be continued at some level? You then have to put that in the face of huge economic shifts in the country and just temper in that regard as to we don’t know what the economic outlook looks and the slope of recovery. But in terms of focus, I don’t think there’s a better focus that we could be having than Dave and the team’s. So Dave, why don’t you talk a little more about that?
Dave Watson:
Thanks, Brian. John, so as Brian said, this has been our top priority, continues to be our top priority going forward. And our mission has been to redefine what great broadband is, and Brian hit it. It’s we’re investing, and we have a really great product road map that really hits on all of it, speed, coverage control and now streaming with the addition of Flex and all the content that comes with it. So in this moment, robust, reliable network that can consistently handle this uptick in data consumption as well as all the devices with the WiFi coverage in the home, we have invested and built the network that can stand up to this moment, and it’s going to be important going forward. So and we’re not standing still, but we’re going to continue to improve the value of broadband. And I mentioned introducing Flex that comes with our included in our broadband service, and this is focused for the broadband-only segment. And Jeff mentioned Peacock already. This comes with Peacock comes with Flex. High levels of engagement with content, it’s a great video addition to the broadband service. So but to your main point, John, even in this environment, you have lower move activity that’s suppressing some of the activity, but there are many sources of new broadband share opportunity. And we continue to compete for share from the primary competitors. That’s a big source of business even right now that we take share from folks, we just have a better product and that’s proven out and people need it right now, and we’ll continue to. There’s still a lot of DSL. There is some nevers, never broadbands out there. You had mentioned mobile-only. People are finding you need broadband. And I think once they experience what xFi is, I think we’re optimistic about them staying with it. So along with historic record churn, I think we’re proving right now that we can attract new business for broadband as we go forward. So you look at the 477,000 in Q1 that we feel we took out there’s no Internet Essentials in that number. There’s appropriate reserve that we took out for bad debt projections. It’s not material in Q1, but we took it. And we think that going forward, April, as Mike mentioned, is a very good start. It’s impossible to say how things are going to play out through the quarter. But the fundamentals and the momentum that we have, I think we’ve proven that we can drive connects and that we have we’ll maintain solid churn. So I’m optimistic about our momentum as we go into the rest of the year.
John Hodulik:
Great. Thanks guys.
Marci Ryvicker:
Thanks, John. So that concludes our first quarter 2020 earnings call. Thank you all for joining us this morning, and please stay safe.
Brian Roberts:
Thanks, everybody.
Operator:
Thank you. There will be a replay available of today’s call starting at 12:00 p.m. Eastern Standard Time and will run through Thursday, May 7 at midnight Eastern Standard Time. The dial-in number is 855-859-2056, and the conference ID number is 9334849. A recording of the conference call will also be available on the company’s website beginning at 12:30 p.m. Eastern Standard Time today. This concludes today’s teleconference. Thank you for participating. You may now disconnect.
Operator:
Good morning, ladies and gentlemen, and welcome to Comcast's Fourth Quarter and Full Year 2019 Earnings Conference Call. At this time, all participants are in a listen-only mode. Please note that this conference call is being recorded. I will now turn the call over to Senior Vice President, Investor Relations and Finance, Mr. Jason Armstrong. Please go ahead, Mr. Armstrong.
Jason Armstrong:
Thank you, operator, and welcome everyone. Joining me on this morning's call are Brian Roberts, Mike Cavanagh, Steve Burke, Dave Watson, and Jeremy Darroch. Brian and Mike will make formal remarks; and Steve, Dave, and Jeremy will also be available for Q&A. As always, let me now refer you to slide number 2 which contains our Safe Harbor disclaimer and remind you that this conference call may include forward-looking statements subject to certain risks and uncertainties. In addition, in this call, we will refer to certain non-GAAP financial measures. Please refer to our 8-K and trending schedules for the reconciliations of non-GAAP financial measures to GAAP. With that, let me turn the call over to Brian Roberts for his comments. Brian?
Brian Roberts:
Good morning, everyone. Before we get to the results, I'd like to embarrass our friend Jason Armstrong just for a moment and thank you for your incredible hard work these past six years as Head of Investor Relations. And on behalf of everyone at Comcast and I believe all the investors say thanks for a great run and we wish you terrific success in your new role as group Chief Financial Officer of Sky. Also I'd like to welcome Marci Ryvicker who's joining to take over Investor Relations. Marci's got a talented and successful past and welcome to Comcast. 2019 was a busy productive and exciting year for our company; capped off by a strong fourth quarter and we've already jumped right into 2020 with the debut of our exciting new streaming service Peacock. As you heard last week, it's a truly differentiated approach to streaming that leverages capabilities from all across our company. As we look to the future, I am confident that the company we have built has all the necessary components to succeed and our guiding principles remain the same. The leaders in our markets continuously improve our products and experiences and build deep highly valuable recurring customer relationships. Our world-class teams are executing and operating at a high level all of which allows us to invest in our businesses and deliver consistent results. The success of our strategy is demonstrated in our consolidated financial performance. We delivered another year of terrific results with growth in pro forma EBITDA of 5.9%, record free cash flow generation of $13.4 billion, growth in adjusted EPS of 14.7%, the 10th year of double-digit growth in the last 11 years. These results were driven by Cable as the team successful pivot to a connectivity-centric strategy and investment in xFi continue to pay off. Cable delivered broadband net additions of 1.4 million, the best in the last 12 years, finishing off with an exceptional fourth quarter which included 442,000 net additions, a 26% increase over the prior year. In addition, we continue to reap the benefits from our ongoing investments to improve customer experience setting all-time best for many key metrics including agent contact rate and first call resolution. We're increasing customer satisfaction and driving unnecessary costs out of the business. All-in, this drove 1.1 million net customer relationship additions in 2019, our best year on record, as well as outstanding EBITDA growth of 7.3% and net cash flow growth of 18% for the full year. Thank you Dave Watson and your incredible team you're doing a phenomenal job. At NBC, our content continues to resonate with consumers. We were the most watched media company in the U.S. in 2019. NBC ended the 52-week season at number one in the key demo for the sixth consecutive year and Telemundo was number one for the third straight year in weekday prime. Our film business grew EBITDA by double digits to $833 million making it the third most profitable year in Universal's history, providing further evidence that our strategic slate approach is working. At Theme Parks, we had a challenging fourth quarter but overall it was a solid year during a particularly competitive period and we are looking forward to new attractions in parks to drive growth in the coming years. In its first full year as part of Comcast, despite difficult European market conditions, Sky had a good year under Jeremy Darroch and his team, delivering healthy customer additions and 12% EBITDA growth on a constant currency basis. Our exclusive sports and award winning original content are resonating with our customers in Europe with viewership up year-over-year. Sky has been a great addition year-over-year. Sky has been a great addition to Comcast and positions us to better compete in a world where global scale matters. As I mentioned at the outset, we have all the pieces in place for long-term success. True to our guiding principles in 2020, we are leaning into investments that further improve our products and experiences across the company. First, we'll continue to strengthen our already leading position in broadband. At Cable, we are launching our fastest gateway, delivering true multi-gig speeds with unprecedented Wi-Fi range and we're providing our customers with added protection by offering new features like xFi advanced security for free. At Sky, we are building on our success in broadband in the U.K. and Cable's continued success with xFi in the U.S. to launch broadband in Italy this year. Second, we will focus on the emerging growth areas of streaming and content aggregation by launching Peacock and accelerating our deployment of Flex and Sky Q. Consumers are watching more and more video driven by growth in streaming. And as we highlighted last week, we believe that Peacock a premium ad-supported service hits the mark for both consumers and advertisers. In this app-driven world, consumers increasingly are overwhelmed by content fragmentation and endless scrolling. So with X1 and Sky Q, we enable our customers to aggregate all their apps and linear channels under TV and seamlessly search access and view all their content. At Cable, we leveraged X1 to launch our newest service Flex to better serve the segment of our broadband customers that prefer streaming only. Our early results with Flex show that our customers love it. In our first month we could not keep enough inventory and stock and we're deploying Flex as fast as we can. Based on the proven success we had with X1 in the United States at Sky we're now accelerating the deployment of Sky Q getting to X1 like penetration levels as quickly as possible. This is good for our customers and generates very attractive financial returns. Finally we have some exciting new investments in our park business. This year we will open Super Nintendo World in Japan with launches in the U.S. to follow in the coming years. Super Nintendo World combines one of a kind ride technology with iconic IP for a remarkable guest experience and we believe it has the potential to drive substantial incremental attendance at Universal Studios, Japan. On top of that we are also investing for long-term growth with two amazing brand-new parks. We'll open Beijing in 2021, the largest park we have ever built and have started construction on Universal's Epic Universe, a new world-class park in Orlando opening in 2023. The parks business is set up for growth for years to come. The scale, capabilities and talent across our company enable us to successfully execute our long-term growth strategy while also strengthening our balance sheet and returning capital to shareholders. Earlier this morning, we announced that we are raising our dividend by $0.08 for 2020, up 10% over the prior year and our 12th consecutive annual increase. Before I hand the call over to Mike I want to take a moment to personally recognize Steve Burke, whose contributions have been instrumental in shaping not only my career with the company that we are today. It's impossible for me to overstate what a terrific partner Steve has been. His leadership first to Comcast cable and later at NBCUniversal have been a critical component of our company's growth and success. And maybe even more significantly his impact on our culture and personal integrity have been truly defining. Steve has built a great team at NBCUniversal led by Jeff Shell and I know we are in good hands going forward. Thank you Steve. Mike over to you.
Mike Cavanagh:
Thanks, Brian, and good morning, everyone. I'll begin by reviewing our consolidated results on Slides 4 and 5. As a reminder, we completed our acquisition of Sky in the fourth quarter of 2018. Our reported results includes Sky from the acquisition date while pro forma results are as if the Sky transaction had occurred on January 1, 2017. Revenue increased 2% to $28.4 billion on a reported basis and was consistent with the prior year on a pro forma basis for the fourth quarter. For the full year, revenue increased 15% to $108.9 billion on a reported basis and was consistent with the prior year on a pro forma basis. Adjusted EBITDA increased 3% to $8.4 billion on a reported basis and 2.1% on a pro forma basis for the fourth quarter and increased 14% to $34.3 billion on a reported basis and 5.9% on a pro forma basis for the full year. Adjusted earnings per share increased 9.7% to $0.79 for the quarter and 15% to $3.13 for the year. Finally, free cash flow was $2.5 billion in the quarter and $13.4 billion for the full year. Now let's turn to our segment results starting with Cable Communications on slide six. For the full year, Cable revenue increased 3.7%, EBITDA increased 7.3% and net cash flow increased 18%. Total customer relationships grew by 1.1 million to 31.5 million, an increase of 3.7% year-over-year. On a per relationship basis, EBITDA grew 3.5% and net cash flow grew 14%. For the fourth quarter, Cable revenue increased 2.6% to $14.8 billion, EBITDA increased 5.4% to $5.9 billion and net cash flow increased 13% to $3.3 billion. We generated 372,000 customer relationship net additions in the quarter, a record for any quarter. These results reflect our commitment to innovation, execution and driving profitable growth, including our continued focus on our high-margin connectivity businesses, residential high-speed internet and business services. Together residential and business services generated 442, 000 broadband customer net additions in the quarter and 1.4 million net additions for the full year. In fact, on the residential side of the business, high-speed internet revenue was the largest contributor to year-over-year growth at Cable, growing 8.8% in the fourth quarter and 9.4% for the full year. We believe that our consistent and ongoing investment to extend our leadership in broadband through speed, coverage, control and now streaming, as well as through security and privacy is unique among our competitors and across the industry. We will continue to benefit from the growth in the overall market for broadband and we are taking share with a superior product. On the business services side, revenue increased 8.8% to $2 billion in the fourth quarter, driven by a 4.1% increase in business customers year-over-year and a 4.3% increase in revenue per business customer, as we've added new products, including WiFi Pro and SecurityEdge. We ended the year at nearly $8 billion in business services revenue, with an addressable market just in our footprint of approximately $50 billion. There's no shortage of new customers or additional revenue for us to capture in this margin accretive growth business. In 2020, we expect to deliver another year of well over $2 billion in highly margin accretive revenue growth in residential broadband and business services, on top of the $26.5 billion in revenue that we generated from these businesses in 2019. Turning to video. Video is still valuable for us to attach to our broadband centric customer relationships, but only to the extent that it helps us increase the lifetime value of those relationships. We've consistently said that there is a segment of the market that either doesn't value a traditional pay-TV service or isn't profitable for us to serve. We're not chasing the segment of the market and we saw fewer new connects with these customers. With the rate adjustments that we are implementing in 2020, as well as the ongoing changes in consumer behavior, we expect higher video subscriber losses this year. Within this environment, our X1 platform enables us to compete well for customers who want the most content and a premium experience, including their favorite streaming apps. And now with Flex, we're able to better serve the customer segment that prefers to stream over-the-top and we are prioritizing Flex as a key initiative in 2020. Moving on to our wireless business, we continue to be happy with what we're seeing with Xfinity Mobile and its positive impact on the Cable business. We launched Xfinity Mobile two and a half years ago and we ended 2019 with more than two million lines including the 261,000 net adds in the fourth quarter. We are pleased with the acceleration in net adds in the fourth quarter and we expect this momentum to continue in 2020. Our results to-date indicate that adding mobile improves broadband customer retention and increases prospective customers' consideration. And importantly, we continue to see a significant improvement in the financial performance at Xfinity Mobile. We reduced our quarterly adjusted EBITDA losses at Xfinity Mobile to $116 million, a 40% improvement compared to last year's fourth quarter and we expect Xfinity Mobile to be EBITDA positive for the full year in 2021. And finally, advertising revenue in the quarter decreased 19.1% due to a comparison to record political spending in the prior year period. Excluding political, advertising revenue in the fourth quarter was consistent with the same period last year. Moving now to Cable expense and margin on Slide 7, total Cable expenses in the fourth quarter were relatively consistent with the prior year, despite our record growth in customer relationships as we continue to benefit from cost management, our connectivity-centric strategy, and a lack of programming renewals. On a per customer relationship basis, non-programming OpEx decreased 1.9% compared to the same period last year. We're clearly seeing the benefits of our ongoing focus on operational improvements as we continue to make progress in providing a better overall experience and eliminating unnecessary activity and transactions including through digital service tools. On a full year basis, non-programming OpEx per relationship improved by 2% and we expect continued improvement in 2020. Cable EBITDA margins were 39.8% in the fourth quarter of 2019, up 100 basis points year-over-year and 40.1% for the full year, up 140 basis points. For 2020, we expect higher programming expense growth due to a number of contracts scheduled for renewal during the year with the increase in expense back-half weighted. Despite this we expect to improve Cable EBITDA margin by up to 50 basis points for the full year benefiting from growth in our high margin connectivity businesses, continued operational improvements, better performance at Xfinity Mobile, as well as higher political advertising revenue. We're also pleased with the efficiency of and returns on our Cable capital expenditures. CapEx decreased 10.5% to $6.9 billion for the full year resulting in CapEx intensity of 11.9%, 190 basis points of year-over-year improvement. Looking ahead, we'll continue to invest in the business to extend our leading market position. However, based on the size and consistency of our past investment and our leading scale, we can continue to improve our capital intensity. In 2020, we expect approximately 50 basis points of year-over-year improvement, reflecting continued decreases and video-centric CPE spending, partially offset by an increase in the level of investment in our network, consistent with the broader shift in our business towards connectivity. These are demand driven and success based investments and we're happy to make them. In summary, we feel great about Cable's results in 2019 and we're confident that the business will continue to deliver healthy growth in 2020. Now, I'll turn to NBCUniversal's results on slide 8. NBCUniversal's revenue declined 2.6% to $9.2 billion and EBITDA declined 4.7% to $2 billion in the quarter. Cable Networks revenue increased 1.2% to $2.9 billion and EBITDA declined 1.4% to $1 billion in the fourth quarter as solid growth in advertising and content licensing and other revenue was more than offset by higher programming and production costs and subscriber declines. Advertising revenue increased 2%, benefiting from the timing of returning series, Golf's Presidents Cup and improved MSNBC performance. Content licensing and other revenue increased 3.4%, reflecting continued timing related licensing comparisons to last year, which was more than offset by the performance of some of our digital businesses. Distribution revenue was flat year-over-year as the ongoing benefits of previous renewal agreements were largely offset by subscriber losses that modestly accelerated in the quarter. Against the backdrop of continued subscriber declines, it will be tough to grow affiliate revenue until our next round of renewals starting in 2021. Overall higher revenue in the quarter was more than offset by increased expenses, primarily driven by the timing of programming and a couple of new sports contracts that will continue to impact our first half 2020 results. Broadcast revenue increased 2.1% to $3.2 billion and EBITDA increased 14% to $471 million driven by growth in retrans and content licensing partially offset by lower advertising revenue. Advertising revenue declined 1.5%, largely reflecting a difficult comparison to record political advertising last year. Adjusting for this comparison, advertising would have been up low single digits, reflecting strong NFL results and the benefits of higher upfront pricing, partially offset by ratings declines. Retrans increased over 10% to nearly $500 million bringing the full year total to $2 billion, up about 15% compared to 2018. Content licensing increased 5.8%, reflecting the delivery of content under our existing licensing agreements as well as new licensing deals. Last, we expect to benefit from a profitable Tokyo Olympics this summer and anticipate robust political advertising in the back half of the year. Turning to film. Revenue declined 21% to $1.6 billion and EBITDA declined by $88 million to $91 million, reflecting a tough comparison to the size and timing of our slate in the fourth quarter of 2018, which included the successful releases of Grinch and Halloween. Overall, we had a great year in film highlighted by key franchise animated hits including DreamWorks, How to Train Your Dragon
Jason Armstrong:
Thanks, Mike. Let's open up the call for Q&A please.
Operator:
Thank you. We will now begin the question-and-answer session. [Operator Instructions] Our first question comes from the line of Ben Swinburne with Morgan Stanley. Please go ahead.
Ben Swinburne:
Thanks. Good morning. Two questions. Brian you mentioned in your prepared remarks sort of the benefits of global scale across the company. And I think there's certainly a debate in the market about that a bit. So, I was curious if you could sort of touch on it in two ways. One, how does this scale out Comcast to grow faster over time? Obviously, we've seen some very strong results across the company recently, but I'd love to get more thoughts from you on how that plays out? And secondly, how do you assess sort of the optimal level of scale? I'm sure there's a lot of interest from shareholders about where you think about future acquisition opportunities? Or how you think about deploying capital longer term? And then while you think about that Mike you mentioned some comments about free cash flow at a conference last year. Comcast delivers pretty consistent double-digit earnings growth and you've raised the dividend consistently double-digits. Should free cash flow over time generally follow earnings and the overall dividend growth? Because obviously you guys are in a pretty heavy investment year this year and I think people are obviously interested in the free cash flow profile over time. Thank you. Thank you, both.
Brian Roberts:
Well, let me begin. Thank you, Ben. I do think we have consistent growth across all parts of the business Sky was a unique asset. And I don't want to look backwards more than just for a moment here to your question. And I think it happened. I'm really thrilled we bought it. I feel better about that decision today the nature of our company; we displayed a great technical team at the Peacock Day, the ability for Cable to help with broadband, Jason going over to be CFO. The gentleman running Germany, who is our Head of Strategy there's -- it's -- we're a better company. And it's a longer conversation, happy to have it. But I think the essence of your question if I might -- might be well do you feel you have to go to other countries and what are you thinking about? And one of the points we tried to make throughout this year is that if you take the four countries; U.S. plus the three principal U.K., Germany, and Italy where Sky principally operates, that represents 50% of the world's broadband and video revenues and that's pretty extraordinary. So, our strategy with now $60 million or $55 million or so relationships and growing those relationships and we had a great year in growing customer relationships with a terrific ARPU north of $100 these are exceptional opportunities. So, I don't want to say we won't look at other things and consider other things but it's -- there was nothing quite like Sky. It was unique. Mike?
Mike Cavanagh:
So, Ben on free cash flow, it's certainly our stated objective and belief that we can healthy -- get healthy growth of free cash flow over the long-term. Said that before at the recent conference and continue to believe that's the case. We don't focus on it on -- in the near-term and this year coming up obviously we talked about the many investments in organic growth that will benefit that long-term free cash flow growth trajectory. So, we'll have that pressure in some Olympics working capital in 2020. But the dividend increase is absolutely an indication that we feel very confident in the long-term growth trajectory of free cash flow.
Ben Swinburne:
Thank you, guys.
Jason Armstrong:
Thanks, Ben. Next question please.
Operator:
Your next question comes from the line of the Doug Mitchelson with Credit Suisse. Please go ahead.
Doug Mitchelson:
Thanks so much. I wanted to focus on streaming so both Flex and Peacock. For Mike or Dave with -- Mike, you talked about prioritizing Flex in 2020, sort of, what specifically does that mean? And for you both what's your vision as to what that service will look like in a few years? And I guess I'm thinking not just your everything that you bring to bear but also third-party apps and how they're authenticated integrated into Flex as well? And then for Steve on Peacock, I think the Peacock Analyst Day was well received but I'm getting the question a lot as to what the difference will be between the premium and free tiers? And I'm also getting the question that if it's free what would the friction be signing up other distributors other than Cox? Thank you all.
Dave Watson:
Hey Doug this is Dave. So let me start with Flex. And I think Flex shows and in particular the Flex and Peacock combination just shows how uniquely positioned we are for streaming. And Flex is a natural extension of two things; our broadband innovation and also the fact that we've been investing steadily in X1. So we're -- Flex is going to help fuel broadband over time. Comes with it's free as Brian has said and we'll continue to innovate around broadband. So you look at what's coming up. And we have tons of apps that are available right now. We're pleased with the road map ahead, good progress coming up for Flex in terms of content, Hulu, we talked about CBS All Access we'll be the first to do that. But we in particular we're really excited about the prospects of Flex and Peacock together. So that's -- that is I think a real opportunity. In addition down the road and of course the main consideration is broadband growth with Flex. But I think it opens up other opportunities whether it's app participation or -- and/or advertising. It's a great long-term platform for us.
Mike Cavanagh:
So if you include Dave's broadband business plus Flex and Peacock, I think our company is better positioned as the world moves to streaming than any other company in the world. And I think you could argue in the next 10 or 20 years, if you look at all those three businesses combined, we could make more money in streaming than anyone else by a lot. If you then move to Peacock, the idea behind Peacock and Matt Strauss mentioned Spotify. It's a little bit like Spotify. We have an entry level of Peacock, which is about 7,500 hours, which is completely free for anyone. We then have a 15,000 hour version of Peacock that costs $5 if you're not a member of a participating cable or satellite company that provides multi-channel video. That universe is still about 80%. So 80% of the people in America I think eventually are going to be able to get that $5 product for free. As to your question about other cable companies and satellite companies it's such a great value to be able to give all of your customers a product that's $5 a month in value or $60 a year for free that I think eventually we will get the vast majority if not all of cable and satellite it will take some time. And a lot of times the Peacock discussion will be tied to the ongoing MVPD discussion and we have a lot of big deals up in this year. But I think by the end of this year, you're going to see the $5 Peacock product be offered for free to a lot of cable and satellite customers.
Doug Mitchelson:
Thank you both.
Jason Armstrong:
Thank you, Doug. Next question, please?
Operator:
Your next question comes from the line of Jessica Ehrlich with Bank of America. Please go ahead.
Jessica Ehrlich:
Thanks. I have I guess three questions for the three divisions. On Peacock, can you talk a little bit about how you see – what will the impact be on your legacy businesses including TV stations, Cable Networks and I guess other Comcast businesses? Going back to Flex, it's such an interesting product. You're keeping customers engaged on the Comcast platform. Can you talk about a little bit more detail about what the benefits would be for I mean, it seems like there might be benefits for advertising as well as other parts of your business? And then on Sky this $300 million or so step-up in investment, can you talk about how that will drive growth in the various businesses in 2020 and beyond? If there's anything more specific you can say about growth? That would be great.
Brian Roberts:
Let me start with Peacock's effect on the other businesses. If you imagine a television show where 70% of the viewing comes from some place other than linear television. What Peacock is designed to do is to go after that 70% get it on our platform in a place where we're ad-supported and we get 100% of the ad revenue. That's the intent. And if you look at it from that perspective, I think Peacock is going to be very good for our company. We're going to make more money from the television ecosystem and that will allow us to continue to invest in the linear platform. So if I were talking to an affiliate, if I were talking to a cable company, I would say Peacock is a way to make us a better stronger competitor in a way that's good for all of our businesses not just streaming.
Mike Cavanagh:
So in regards to Flex, Jessica, the – it starts with our strategy. And I think it gives us real choice in the marketplace. And we will continue to compete I think very well for the many segments that value X1 and everything that that brings. But for this growing streaming segment, it really positions us well. It's a great proposition being able to use all the attributes of X1, the voice capability, the integrated data being able to find what you want very quickly. So in terms of the drivers, your point is a good one. You look at the first one is going to help us compete – continue to do well with broadband. So we're going to look at broadband share growth and Flex will be part of that one of several things that we're doing. You do look at additional revenue opportunities, whether it's everything from the – when we sell an app on this platform we participate in that economically. There is going to be a long-term a platform. You can think about advertising. And in addition there's syndication. We have great partners that we have with X1. And I would anticipate that we'll continue to make progress in syndication with Flex with these partners. So I think it's – we will use it as a growth platform primarily focused on broadband but we'll be opportunistic going forward in these other areas?
Dave Watson:
Yes, sorry. And then on Sky, the investments we're making here. So Sky Q look we think that's the best TV service here in Europe. So we want to accelerate its penetration in our base. We're actually pulling costs forward really rather than spending additional cost – pulling costs for in our plan to get Sky Q penetration more quickly. The benefit is really a twofold the short-term benefits or purely financial really. As Mike alluded to we see lower churn, higher viewing, higher ARPU. And of course as we sell Sky Q into our customer base basically gives us the opportunity to cross-sell another product or more products at the point in which we do that. And then the second thing to say is, we had Sky Q in the base now for some – good line of sight in terms of the financial returns that flow from those investments and whilst the number aggregate, so it's all customer by customer. So if you don't get the customer from the – if you look at the benefits, you don't get -- you don't spend the cost up front. If you see what I mean. The second one that is broadband in Italy. Obviously, that's a big new adjacent category for us, about a $7 billion market in Italy. We've got a very strong and credible brand. We know that, in Italy, to step into the broadband market. I think, we've got all the skills that we need across the company to be able to do that. The longer-term investment profile, a very strong one again, given that it's a new category. And then, beyond that, I think, the real benefit, as we've seen here in the U.K. is that's a business that we think we can grow the significant scale over time. It was probably the single biggest thing we did in the U.K. to step change our business growth in the U.K. So I think the tail of growth we'll see from broadband and the ability for broadband to reset the size of our business in Italy is pretty strong. And then, the final thing I'd say, just operating in Europe. One of the great things about being part of the broader Comcast group, from my point of view, is of course we can keep our foot on the gas and accelerate these investments while we see strong returns profiles at a time when many in Europe are probably being a bit more cautious in a more challenging consumer environment. So, I think, this is a good example of how, as part of the broader group we can really think about the medium-term returns from Sky and drive those hard. And we'll see those benefits progressively come through in 2020 then into 2021.
Jessica Ehrlich:
Thank you.
Jason Armstrong:
Thank you, Jessica. Next question, please.
Operator:
Your next question comes from the line of John Hodulik with UBS. Please go ahead.
John Hodulik:
Great, thanks. Maybe some questions for Dave. Dave, you've had some solid results this quarter and this year in your connectivity businesses, maybe first starting with broadband. The 1.4 million subs accelerated second time in a row on a year-over-year basis. Is that a decent number for 2020? And can you talk a little bit about the pricing power that you may have in that business, given that the deceleration we're seeing in high-speed data revenues. And then, over in wireless, again, another solid quarter. You talked about momentum continuing into 2020. What's driving the growth there? Is it improved distribution? Is it handset availability? I think your pricing has been the same, but the sub numbers continue to beat our view. So some commentary there would be great too. Thanks.
Dave Watson:
Well, thanks John. And I won't give the specifics in regards to 2020. But I would say that the $1.4 million does demonstrate just consistency, broad-based growth strength across our entire area when it comes to broadband. So, pleased with the quarter, pleased with the year and pleased with momentum going forward. So, yeah, it starts with that we're going to grow relationships with broadband. This is our top priority. It's what we focus on when it comes to innovation. I talked about Flex that we have many other examples of innovation, including the advanced security product that we are rolling out for free to those that lease our gateway device. Another example of that, speed increases we continue to do. So very, very focused. We wake up every day thinking about how are we going to grow and sustain broadband. And so – and it's working. I think xFi, when you combine the best of speed, the best of control, coverage, Brian mentioned a great new gateway device. We're leading in regards to the gateway devices that are in the marketplace. We feel in terms of the combination of speed, Wi-Fi speed and Wi-Fi coverage and combine that with the pods that we have in the marketplace. So all these things, I think, position us well going forward. So, our game plan is to continue to lead with broadband. I think it is very sustainable. You look at the macro conditions the marketplace is growing. On penetration we have upside and we're taking share. So, -- and we're balancing this share growth with strong financial performance. For the year, we're pleased. One point in terms of the quarter-to-quarter revenue performance just to make sure there's some context there that we did move out a couple of rate increases of Q4 into the early part of 2020. So, if you look on a go-forward basis, I think you're going to see good strong runway for growth in share, growth in revenue on a per subscriber basis and for the whole category. So, real pleased with our momentum going forward. In Wireless I would say the keys there are a little bit of maturity. We talked about the reasons why we're doing it. We're real pleased with broadband retention. The area that's beginning to pick up that we're really pleased that we wanted to focus on is just growing consideration using wireless because I think it does help broadband. But getting people into retail stores they didn't really think about doing that think about doing that before beginning to see real traction in retail. Most certainly when you see a solid product introduction like Apple that they had in other wireless devices, I think we benefit. We're in a good position for bringing your own device. I think we're uniquely positioned in the ability to have a combination of unlimited and by the gig pricing, so you add all those things up and we're really pleased with our overall wireless momentum as well.
John Hodulik:
Okay. Thanks Dave.
Dave Watson:
Thank you, John. Next question, please.
Operator:
Your next question comes from the line of Brett Feldman with Goldman Sachs. Please go ahead.
Brett Feldman:
Thanks. Actually I'm going to follow-up here on Wireless. Two questions. One the big national auditors are going to be increasingly making 5G a part of their marketing throughout the year. I'm interested if you can give us some context on how you're thinking about the 5G opportunity for your mobile business? And then obviously the lines that you have to EBITDA breakeven next year is a key milestone. How do you think about maybe improving the profit profile of your wireless business even more from there? So for example how much of a priority if at all? Is it to get better MVNO terms or find more MVNO vendors? And then you're going to have a few mid-band spectrum auctions coming up over the next couple of months and into next year. Are you interested in maybe looking to acquire spectrum to see if you can bring traffic onto your own infrastructure? Thank you.
Brian Roberts:
Well thanks Brett. So, in regards to 5G, one of the great things about our existing relationship that we have with our partner that we have we will participate in 5G mobile as that market matures and they've start rolling it out in earnest. So, we're -- I think we'll be right there. And we'll evaluate that as it goes. In regards to economics, we talked about -- we're right on track with the profitability trajectory that we talked about. So, we're absolutely pulling off what we thought we would in regards to the economics. And what I would say we're always going to be opportunistic when it comes to either a combination of the ability to do more with Wi-Fi and the LTE network and manage traffic flow between the two, we'll always be looking at that. We'll be opportunistic on any spectrum opportunity. But we like our capital-light MVNO approach today. It's accomplishing what we need to. We'll always be talking to our partner about opportunities, but I think we're in a really good position going forward.
Brett Feldman:
Thank you.
Jason Armstrong:
Thank you, Brett. Next question please.
Operator:
Your next question comes from the line of Phil Cusick with JPMorgan. Please go ahead.
Phil Cusick:
Hi, guys. Thanks. Cable EBITDA margin guide of 50 basis points growth is similar to what you said a year ago and it came in nearly three times that level. If I think about your price increase, which is similar to last year and the trajectory of declining mobile losses, it seems like this is fairly conservative. How should we think about programming as a headwind this year and next or anything else going on? And then second if I can in Parks, can you talk about the environment for customer traffic overall? And any feel for share shift? And if we look forward to those new gates and parts in the next few years what should we think about for the cadence of both CapEx and revenue? Thank you.
Brian Roberts:
Phil, I'll start off. As Mike mentioned earlier, as expected we're going to have a number of programming renewals in 2020. So we had a couple of years where it was a lower number and that is picking up in 2020. And in particular it will ramp more towards the back half of 2020. So despite that the part -- even with that, we expect to improve Cable margins up to the 50 basis points that Mike talked about for the full year. And the strategy and the expectations are built around our focus on the connectivity businesses, which are margin accretive. We're going to continue to drive that that pivot has happened and we're making great progress there. We're going to continue to focus on the non-programming OpEx. We're going to be taking a lot of transactions out whether they're truck rolls or telephone calls, the customer experience improvement there's a big runway ahead for us to continue to take out those transactions. We're always going to be disciplined on cost control. And I think you look at what we talked about earlier, Xfinity Mobile economic improvements. If you look there's going to be a pretty big year for political advertising, the tail end of this year all those things considered I think put us in a pretty good position to overcome whatever programming renewals that are going to occur in 2020. So regarding parks if you look over the last five years, our EBITDA or OCF and the park business has almost exactly doubled, so about $2.5 billion as the parks are about one-third of NBCUniversal, 30% of NBCUniversal. And when you have that kind of growth you're used to parks being a driver of the overall NBCUniversal growth profile, which they were not this quarter. A big part of it and Mike mentioned this in his introduction was Japan where we faced a number of headwinds and actually went backwards. If you look out, I think the next big thing on the horizon is Nintendo. Nintendo based on our research is one of the biggest potential drivers of attendance that you could have of any kind of IP. It's up there with Harry Potter, which in some of our parks Harry potter drove incremental attendance of about two million people. So Nintendo is in very rarefied air. And the attraction that we're building in Osaka is spectacular. From a creative standpoint it's really unbelievable and that opens sometime -- midyear this year and then we're going to bring it to Hollywood and we're going to bring it, obviously, in the fourth gate in Florida. So I think Nintendo is going to be potentially a big accelerator both in the Theme Park business. And then once you get into 2021, we've haven't talked about it maybe as much as we should. The fact that we're opening a park in Beijing and the fact that the park is so spectacular from a design and creative standpoint, I think is going to generate a lot of growth. And then Brian mentioned in his introduction the fourth gate, which opens in 2023. So when you look at the capital side of it, these are all high-return projects that all make a ton of business sense. And I think if you look over the next five years it's likely our Theme Park business is going to be a driver of growth. Maybe not quite as much as it has been in the last five years because the growth has been so phenomenal and we're getting to a bigger base now. But I would look at the parks business as a real opportunity for us. We still don't have the share that I think we deserve given the quality of the experience we're giving our guests and it's a lot of opportunity over the next five, 10, 20 years.
Phil Cusick:
Thank you.
Jason Armstrong:
Thank you, Phil. Next question, please?
Operator:
Your next question comes from the line of Craig Moffett with MoffettNathanson. Please go ahead.
Craig Moffett:
Hi. I wonder if I could return to the wireless business for a second. With AT&T having potentially open the door to at least have a discussion about MVNO terms, can you just talk about what that process is like? Are you engaged in discussions with other potential MVNO suppliers? And have any of the discussions with any of the wireless operators expanded to ways that they might leverage your wired infrastructure. So as you think about how your wired infrastructure sort of brings value to wireless, there are all different ways you could do it, whether it's capitalizing yourself through retail or doing something at a wholesale level or using it to get better terms with your MVNO. Just how do you think about those opportunities?
Mike Cavanagh:
Hey, Craig, so I think it starts with – that our very strong feeling that we are – the cable industry, Comcast we're a great partner for the wireless industry. So I think we bring share. We bring customers over to them. I think we're a great investment for the long term. So that's kind of how we start our thinking and that all the goals that I mentioned before. From a process perspective, not much to talk about right now. We are always thinking about ways of improving an already good platform, a good approach to the business. If there are opportunities we'll explore them. And if anything does develop we'll let you know.
Brian Roberts:
Yes. The only thing I want to add to that is simply that I think we've shown we can get some scale it's still early days. And that previous question about it keeps accelerating a bit. I think we're seeing that now throughout the rest of the industry and others coming into wireless. So I think I just want to echo that point that we have a successful beginning and hopefully a very long runway that we're just getting started.
Craig Moffett:
Thank you.
Jason Armstrong:
Thank you, Craig. Regina, we will take one last question.
Operator:
Our final question will come from the line of Vijay Jayant with Evercore. Please go ahead.
Vijay Jayant:
Thanks. I have two, one for Jeremy. Just wanted to understand in the U.K. Ofcom is pushing to reduce what I think they dubbed as the loyalty penalty, the difference between what new customers pay and what existing out of contract customers pay. Is there really any impact to your business from that regulation? And then for Dave, at CES, I think you guys showed a new xFi advanced gateway that supports 85 megahertz mid-split, really increasing the upstream part of your network. Obviously, I just want to understand, what business opportunity and CapEx implications that may have as you scale there? Thank you.
Dave Watson:
Jeremy, do you want to go first?
Jeremy Darroch:
Sure. I think, not majorly for us. If you think of our business, we've really, I think, led the way over the last decade, really, around breaking out – breaking down the bundle, making pricing more transparent. We're a leader in service. According to Ofcom starts across all of our products, so not just pay-TV, but broadband and mobile and fixed line as well. At the heart of that, we have a belief about trying to right-size customers to the products that they want and the price that they want to pay, because we think that's important and is the most durable way. And typically, therefore, we moved a long time ago to essentially offering the same deals right across our bases to deal for new customers typically available for an existing customer as well. So there'll be some transition, obviously, within that, maybe some – there's been noise as the market quickly moved to that, but I don't expect it would have a big effect on our business.
Dave Watson:
On the new gateway that we did talk about at CES, we're excited about this. I think, there are several steps forward with this gateway, in regards WiFi speed, the improvements in terms of coverage, both for the 2.4 band as well as the 5 band improvements, both in those areas, improvements in latency. Across the board, it checks a lot of boxes. And so, like we do with a great new product like this, we'll package that in some of our higher tier packages. And on a go-forward basis, we'll compete. If you think about segments where this matters, it's an ideal product for the gaming segment. So, we're going to – we'll segment it and go after it. But, like the fundamentals of being able to provide the best speed, the best coverage, control, all those aspects, I think, this gateway helps us in our position very well.
Vijay Jayant:
Yeah. Thanks a lot.
Mike Cavanagh:
And let me just jump back in at the end here and echo Brian's. Thanks to Jason Armstrong for a great job he's done for all of us in the IR job and I know it will be a great add to the Sky team. I welcome Marci Ryvicker to the company and thank all of you for the support and joining us on this call as we get 2020 kicked off. So, thanks everybody. Have a great day.
Operator:
There will be a replay available of today's call starting at 12:00 o'clock PM Eastern Time. It will run through Thursday, January 30 at midnight Eastern Time. The dial-in number is 855-859-2056 and the conference ID number is 3469916. A recording of the conference call will also be available on the company's website beginning at 12:30 PM Eastern Time today. This concludes today's teleconference. Thank you for participating. You may all disconnect.
Operator:
Good morning, ladies and gentlemen, and welcome to Comcast's Third Quarter 2019 Earnings Conference Call. [Operator Instructions]. Please note that this conference call is being recorded. I will now turn the call over to Senior Vice President, Investor Relations and Finance, Mr. Jason Armstrong. Please go ahead, Mr. Armstrong.
Jason Armstrong:
Thank you, operator, and welcome, everyone. Joining me on this morning's call are Brian Roberts, Mike Cavanagh, Steve Burke, Dave Watson and Jeremy Darroch. Brian and Mike will make formal remarks; and Steve, Dave and Jeremy will also be available for Q&A. As always, let me now refer you to Slide 2, which contains our safe harbor disclaimer and remind you that this conference call may include forward-looking statements subject to certain risks and uncertainties. In addition, in this call, we will refer to certain non-GAAP financial measures. Please refer to our 8-K and trending schedules for the reconciliations of non-GAAP financial measures to GAAP. With that, let me turn the call over to Brian Roberts for his comments. Brian?
Brian Roberts:
Thank you, Jason, and good morning, everyone. We delivered strong operational and financial results in the third quarter with each of our businesses contributing to our company's growth. Together, we surpassed 55 million customer relationships, grew pro forma EBITDA by 7%, delivered 16% growth in adjusted EPS, generated significant free cash flow and paid nearly $1 billion in dividends while further strengthening our balance sheet. Our results in the quarter and over many years are evidence that our strategy is working. From my perspective, 4 things stood out as we wrapped up the quarter
Michael Cavanagh:
Thanks, Brian, and good morning, everyone. I'll begin on Slide 4 with our third quarter consolidated results. As a reminder, we completed our acquisition of Sky in the fourth quarter of 2018. Our reported results include Sky from the acquisition date, while pro forma results include Sky as if the transaction had occurred on January 1, 2017. Also, one housekeeping item on Peacock, our forthcoming streaming service. Similar to our approach with Xfinity Mobile, during its start-up phase, we will report Peacock's results in the Corporate and Other segment. So now, let's move on to today's results. On a reported basis, revenue increased 21% to $26.8 billion, and adjusted EBITDA increased 17% to $8.6 billion. On a pro forma basis, revenue was consistent with the prior year and adjusted EBITDA increased 7.4%, reflecting growth across all 3 businesses. As Brian mentioned, adjusted earnings per share grew 16% to $0.79. And free cash flow was $2.1 billion, bringing the year-to-date total to $10.9 billion, an increase of 3.7% compared to the first 9 months of last year. Now let's turn to our segment results, starting with Cable Communications on Slide 5. Cable delivered excellent results driven by our connectivity-centric strategy and highlighted by strong performance in three key metrics we use to run the business
Jason Armstrong:
Thanks, Mike. Regina, let's open up for Q&A, please.
Operator:
[Operator Instructions]. Our first question comes from the line of Ben Swinburne with Morgan Stanley.
Benjamin Swinburne:
I want to just follow up on some of your comments on streaming, both from a Cable and an NBC perspective. For Brian or Dave, how are you guys thinking about Flex? What does that mean for the business over time in your view? And how do you think about investing in the X1 platform going forward? Obviously, the video business is going through a transition, but you've invested a lot of money into that platform. It's done well for you. I'm just curious how you're thinking about the product evolution there and how important it is to Comcast Cable. And I'll just ask to Steve on Peacock and sort of the NBC strategy, how are you thinking about content exclusivity and sort of the volume of original programming that you want to see over time? And when you look at some of the numbers out there for talent and showrunners from the Apples and Netflixes of the world, what is your reaction? Do you view this as healthy or irrational? Or how do you see yourself navigating this spending landscape?
Brian Roberts:
So let me just -- it's Brian. Let me just quickly kick it to Dave, and then we'll go to Steve to follow the order of your questions. But I'm very pleased with the innovation team and how we made a pivot a few years ago and I think the right call, which was to really focus on to broadband in addition to video and, in some ways, making that the lead part of where we're going. And one of the results was the xFi whole brand that's now stands for much more than speed. And with Flex, in particular, we're just now going to market with a free box to broadband-only customers across the entire platform, whether you have our gateway or not. So there's real innovation ahead on that platform. And I think that, that can reveal itself over the time as we go forward, but the point being that the team, the recruiting, the retaining of the people to do the technology of this company, I think, is second to none, and I'm really pleased with it. Dave?
David Watson:
Thanks, Brian. Yes, Ben, so Flex, I think, is a great example of leveraging the innovation engine that we've had on X1 for some time. So we'll continue to make sure that relevant content is available and delivered through X1 and Flex. But it's -- we just have such scale with X1. It's a really efficient way to leverage this platform with Flex. And our view with Flex in providing more value to broadband and with streaming, it's just a great option for those customers that want an integrated experience. I think we see often bolt-on, one-off options of different apps that are available. What we are delivering to our customers is just a great streaming experience with Flex, and it's completely integrated. The content is available through the voice remote, just like X1. So we're pleased with the innovation focus that's been able to put us in this position with Flex. So off we go, as Brian said, very soon.
Brian Roberts:
Steve?
Stephen Burke:
So regarding Peacock, we announced about a month ago the name and listed a fair number of shows that we're going to have on the service. I think the most important thing to think about as you're thinking about Peacock and its role inside NBCU and broader Comcast is we're not doing the same strategy that Netflix and people chasing Netflix have adopted. We're primarily working with the existing ecosystem and doing a lot of AVOD activity. And what that's going to do, we think, is make the -- is cut the investment pretty substantially because I think we're going to get to cruising altitude much more quickly than a subscription service. We're also playing to our strengths. We happen to be part of a company that has 55 million video customers and is the biggest provider of television advertising in the United States. So we'll have a mix of originals, exclusive acquisitions like The Office and a lot of nonexclusive product as well. Importantly, we're going keep selling to other companies. We -- if you take movies, for example, we plan to keep selling into the premium window. We're not taking all of our movies off of premium platforms like HBO or Sky or other platforms around the world. So I think our approach is different. I think it fits the strengths and characteristics of our company well. And with -- it's a very, very interesting time as everybody tries to figure out what their strategy is, and we're very optimistic. We're planning on launching in April. We're going to use the Olympics as sort of an afterburner after our launch, and then we'll be adding content pretty significantly throughout 2020. And I'm very pleased with the technical progress our team is making. It's a wonderful product. The product is beautiful and very different and I think something that we're all going to be very proud of when we launch in April.
Operator:
Your next question comes from the line of Jessica Reif Ehrlich with Bank of America Merrill Lynch.
Jessica Reif Ehrlich:
So a couple of questions. Just continuing on Peacock, can you talk about the ramp-up in spend? And is that the reason why there was such a big swing in working capital in this quarter? And then within Peacock, can you talk about the marketing plans within and outside the ecosystem and how confident you are in the advertising per sub that you guys have talked about? And then different subject with Telemundo. Given the growth in ratings, excluding the World Cup, have you closed the revenue gap versus your ratings? And then the last question, on Cable, a number of your 10-year contracts are expiring in the next year. I don't know if you could talk about expectations for step-up in costs, but maybe how you're thinking about the next rounds of negotiations. What are the key considerations, especially as programmers roll out their own streaming options?
Michael Cavanagh:
Jessica, it's Mike. I'll just jump in ahead of Steve on the working capital. Working capital this quarter, primarily the change is Sky, both the inclusion of Sky versus prior year together with second half of the year, particularly third quarter is when football rights payments across Bundesliga, Serie A and Premier League kick in. So that's what's going on in working capital. Pleased with working capital and free cash flow, obviously, for the year-to-date, but lumpiness in working capital.
Stephen Burke:
So in terms of the Peacock spending, marketing plan, et cetera, I think we're going to remain pretty quiet until a month or 2 before launch in terms of the details for competitive reasons. Telemundo has been a huge success for our company. We've -- as Brian mentioned in his introduction, we've beaten Univision, which was at one point unthinkable. They were so far ahead. We've beaten Univision in prime time every year for the last 3 years, and we're making real progress during the daytime. We have not closed the revenue gap in terms of retransmission consent, which leads into your next question about the cable channels. We have a lot of deals expiring in the next 12 to 24 months and channels like Telemundo that have made big strides. MSNBC is another one. MSNBC is solidly beating CNN almost every night and by a fair margin. And CNN has a much higher affiliate fee than we do. I think you can expect to see us make some real progress there. But we're not going to be precise about numbers until the negotiations are completed.
Jessica Reif Ehrlich:
And the question for -- from the cable operator perspective.
David Watson:
Jessica, Dave. So yes, so we won't comment in future time periods, but it's clear that a couple of years where it's going to cycle, we've had lower cost increases in programming. Certainly recognize that in future times there, that could change and have more headwinds. But a couple of things. One, the whole landscape is evolving and changing. For those that go directly to the consumer, that is game-changing. We all know that. I think the key thing we talked a little bit before, X1 is strategically important to us. It just gives us flexibility and either the customer has choice, a ton of choice on different platforms to find content. And we want to be a great platform for all the content that makes sense for our customers. So we're going to be disciplined as we approach all these matters, and we're going to use data to understand the real value. And to the extent that it is available on other platforms, we'll consider all those things.
Operator:
Your next question comes from the line of John Hodulik with UBS.
John Hodulik:
Maybe a couple of questions, more for Steve on D2C. First of all, will the Peacock product be bundled with Flex? And maybe more broadly, have you been surprised at how promotional the landscape has been on the D2C side thus far? And as you look out into 2020, do you think that all these launches and the uptake and, frankly, how aggressively these things have all been priced will have an incremental impact on the traditional ecosystem in terms of both viewership and subscribers?
Stephen Burke:
Well, most definitely, Flex is a huge opportunity for Peacock, and Peacock will be front and center on Flex. And Dave may want to speak to that more. But I think it's not only an opportunity for Peacock, but it's a great opportunity for Flex to be able to give a lot of great NBC programming, shows like The Office, to people at no additional charge to a broadband sub or a cable sub. I think in terms of the overall ecosystem and the promotional intensity, I don't -- it's not too surprising to me. I think you've got the 3 biggest media companies, Disney, Time Warner and NBCUniversal, all launching streaming platforms. And this is a moment in time and a lot of people are being very, very aggressive about it. And I would anticipate that to happen until, at some point, there'll be an inevitable slowing down and shakeout, and the market will get a little bit more rational. But I think it's a moment in time, and consumers are making their choices of apps and viewing habits, and you want to be aggressive to get in there and make sure that your service is one of the consumers' handful of favorite services.
David Watson:
John, this is Dave. Just one other comment in the importance of Peacock to Flex and Cable, I think it's enormously important and a showcase on why it really matters how we work well together to make the experience even better. So we are very much going to be active and promotional, but we're very extremely focused on the experience, and it happens when the two teams are working so well together.
John Hodulik:
Does it concern you guys that bundling these products together could accelerate the trends that we're seeing in terms of the traditional TV ecosystem?
David Watson:
I think the trajectory is pretty clear and it's -- the marketplace is evolving anyway. And so Flex is, I think, going to be a targeted focus for us towards the high-speed Internet-only segment. We'll continue to do that, but we're going to make sure that all of our broadband customers know that will be included. And we think this is the right step and the right thing for that segment.
Operator:
Our next question comes from the line of Doug Mitchelson with Crédit Suisse.
Douglas Mitchelson:
Just on the broadband side, Dave, anything unusual driving the quarter? We're always asked and I imagine you're always asked about the longevity of subscriber growth in broadband. And so any update on DSL subs, the footprint and how you're competing against fiber and upside you see in broadband penetrations would be helpful. And then, Brian, and I guess -- and for you again, Dave, on the wireless side, obviously, a continued hot topic. Any thoughts about your MVNO and the leverage that you might be building as you grow that subscriber base, you grow the amount of revenue that you're paying out to Verizon And also, we're asked a lot about strand mounts. And if you've tested that, have any thoughts on the effectiveness of strand mounts and whether or not that would help the wireless network partner, that would be appreciated.
David Watson:
Thanks, Doug. So let me start with broadband. Very pleased with the quarter, had solid performance in broadband all year. So it's another quarter -- consistent quarter of solid performance. And so clearly, well over another year of 1 million-plus net customer growth. And the drivers, I think, are very consistent. I think the marketplace is growing. We have penetration upside, and that's going to continue. Our focus, as Brian said, has shifted gears. Our innovation engine has been absolutely focused on broadband. And so the key for us is to differentiate the product. And it's a combination of speed, coverage, control and now streaming with Flex, and this is all xFi. So we're -- I think we have a very different product in the marketplace. And a key thing that we have is consistent focus. While others, that may change from time to time, we've been squarely focused across the entire enterprise on having a great broadband experience, and that's how we compete. So our innovation engine is all over the aspects that I talked about. And so nothing has changed competitively. Nothing has changed in segments, whether it's Internet Essentials or anything else. There's been pretty normal activity in that regard. But what we've seen is broad-based strength across the entire geographic area and across all segments, so it's just robust growth. And I think an important point to bring up is not only share growth, but it's also strong financial results that we're delivering. Residential broadband ARPU is up 4.2%, and residential overall broadband revenue is up 9.3%. So just robust growth in both categories, so I like our position going forward. In wireless, I would say that we're [indiscernible] is always to deliver also here the best experience that we can. And -- but we're absolutely looking at options and leveraging our infrastructure with wireless options. We're always studying and we are actively testing the options of being able to offload in any number of different ways. So we look at the trade-offs between price and volume and then the amount of data on our MVNO network and then when you offload data to our own network. So we will continue to test. We'll continue to look at this very closely. We think it's -- we'll be opportunistic when things come up. More to come later, but we'll actively consider that.
Operator:
Your next question comes from the line of Marci Ryvicker with Wolfe Research.
Marci Ryvicker:
Two questions. First, we've seen video subs decline at an accelerated pace for a while now. Can you just comment on who you're losing? And do you have any visibility into when video levels out? And are you at a point where you maintain those core customers who really appreciate the bundle? And then secondly, on Sky, what's driving expected customer growth in the fourth quarter? So we're still new to this asset. Can you remind us why Sky was down in the first couple of quarters of the year? Any seasonality we should think about? Anything in particular?
David Watson:
Marci, Dave. So we start with video and remind everyone, our primary focus at Cable is in driving growth in the overall number of customer relationships and then driving the lifetime value of those relationships. So we segment the video base of customers, and we're focusing on growing profitable media relationships. And there are segments where customers are in lower-end packages, the skinny bundled video that -- and often, they're in promotional packages, and we work hard retaining customers. But if we can't profitably serve this segment, then we're going to move them to a broadband-only relationship. And so not chasing the lower end of the video segment is behind the difference, I think, in the video results. To also remind folks, though, that we added a record 309,000 total customer relationships in Q3, ending the quarter at 31 million customer relationships, up 3.4% year-over-year. And EBITDA per customer relationship is up 3.2%, and net cash flow is up per customer relationship 13.2%. So we've been able to make this transition. This has been consistent. We're going to -- video is important to us that it is profitable in key segments. And for those key segments, we package it with broadband. We'll continue to stay very disciplined and focused around that.
Brian Roberts:
On Sky, Jeremy, you're on.
Jeremy Darroch:
Yes. So yes, in terms of Q4, I'll talk on video, first of all. Christmas is a big -- always remains a bigger quarter for us in video in Europe. Bear in mind, of course, we've got lower penetration typically over here at our markets. So the idea of upgrading your TV for Christmas to Pay TV to Sky remains a strong idea for us here. It's not as acute as it used to be in the past when our business was very skewed, but it remains important. So the business really quite quickly now shifts to Christmas. As part of that, we'll be driving Sky Q in particular very hard over the next quarter. Sky Q, which is I think Europe's best-quality, app-based TV experience by a long way is about 40% of our business today, and we think we can get it a lot higher. So that's going to be central to our plans. Alongside that, our programming mix really shifts. So at the back end of the summer, we're very focused on fall, the start of the football season is important here. We've had a strong schedules for this summer. So our focus on screen really moves to entertainment and Sky Studios and our own originated content. We've got a succession of Sky Originals that will be coming to market in the next few weeks, and we'll really get behind that. And then cinema, where we have still really quite a strong leadership in terms of our cinema proposition. Away from TV, it's pretty much steady as she goes, both in broadband and mobile. I'm very pleased with the progress, in particular, we're making on mobile, where we're seen now as a service leader against all of the mobile operators. So I think our growth from commerce business should be pretty strong, I hope, over the next 13 weeks. And again, mobile, continuing with handsets is quite a good Christmas product, so we'll get behind that.
Brian Roberts:
Great. I would just add that, from my perspective, for the first 9 months of the year, I think Sky added in the last 12 months running close to 400,000 subs, I think, Jason or Jeremy? So I think it's tough economic headwinds over there. We read about it everyday, and uncertainty is never your friend in business climates, and there's an awful lot of uncertainty. But we're really pleased, I certainly am, with Sky 1 year later, what it's done for the whole company, giving us all the plans that Steve and Dave have been talking about. It's completely integrated. And Jeremy and his team, I think, are executing great. Jason?
Jason Armstrong:
Thanks, Marci. Next question, please?
Operator:
Your next question will come from the line of Brett Feldman with Goldman Sachs.
Brett Feldman:
You continue to see, I think, slightly more than 100 basis points of margin expansion in Cable Communications this year. I believe you've done 100 basis points or more every quarter so far this year. So I'm wondering, are there going to be any headwinds in the fourth quarter that prevented you from improving that outlook? And maybe just to be more specific, it does look like the technical and product support cost did grow a bit more quickly in the third quarter. I was hoping you could give us some insight into that. I think maybe your MVNO costs are in there. And then just the last accounting question on this. As Flex penetration grows, will we see that in OpEx or CapEx?
Michael Cavanagh:
So Brett, it's Mike. I'll start. So we do -- we expect to be better than 100 basis points improvement in margin, as we've said. And in the fourth quarter, particularly, we expect to see healthy year-over-year margin improvement in Cable. But just remember that it's a political comp in that quarter as well. But net of all that, healthy fourth quarter margin growth coming in Cable, and that will flow through the full year.
David Watson:
Brett, Dave. So specific to Q3, always remember Q3 is technically a little busier with back-to-school activity, and so I think that's always good, welcoming the kids back. So -- but Mike talked about Q4. Important are the fundamentals going forward of the non-programming expense and that are positively impacting margin. One, continued focus on the connectivity business is going to stay, business services, residential broadband, just improves margin in doing that. We're making significant improvements in serving customers through digital means. So we're going to continue to press on that. We think it's a great opportunity. We're in early innings on that. And then overall cost control remain very focused on that as well. So I expect those fundamentals to carry forward. And to the point Mike made, given fourth quarter has the political tougher comparison, but we still expect healthy growth going forward.
Michael Cavanagh:
And then on Flex, Flex, think of that as CapEx. But as we've said before, we don't give multiyear guidance. But on capital intensity, the improvement that we've seen of greater than 150 basis points projected for this year, we've always said the trends behind that are we expect to see them continue. And I don't think the initiative around Flex would -- is going to change that.
Operator:
Your next question comes from the line of Jennifer Fritzsche with Wells Fargo.
Jennifer Fritzsche:
Two, if I may. One, back to wireless. There's a number of spectrum auctions coming out, CBRS, next summer. CBNZ talked about even millimeter waves. Can you talk a little bit about spectrum ownership? If you look at these 3 options, is it something you could see participating in, in a more formal way if only to offload some more traffic from your MVNO to your hot spots or your own network? And then secondly, if we look at the components of your CapEx, line extension and scalable infrastructure were down year-over-year. I know in the past, you had mentioned timing issues there. Should we expect that to continue to be on a steady decline? Or is it -- or should we not?
David Watson:
So wireless, in terms of spectrum, we'll always be opportunistic. We'll evaluate every option. Nothing more really to cover on that, but we always look at different options. And to my earlier point, we're actively looking at models that may work in terms of leveraging our infrastructure. And to the extent that -- I think we're in a great position in regards to cable infrastructure, and we're going to lead the way in terms of understanding that in testing different options. But we'll be -- we'll evaluate as things come up. In terms of CapEx, I think we continue to make very good progress in improving our CapEx intensity and, as mentioned, on track for at least another 150 basis points reduction this year. And it's a consistent approach that we're going to -- we'll continue to invest where we need to in the connectivity business, but we're going to realize the reductions as video CPE continues to not be a big driver for us. So I think expect going forward those fundamentals to continue.
Michael Cavanagh:
It's Mike. I'd just add that those particular scalable infrastructure and the line extensions, that's more timing, third quarter versus -- I'd look at it over a 12-month period rather than quarterly on that one.
Operator:
Our next question comes from the line of Philip Cusick with JPMorgan.
Philip Cusick:
One, and then if I can, I guess, two follow-ups. So one, Mike, to just follow up on what you just said. It sounds like there's some push-out on the network CapEx side, expand on that a little bit. And then a follow-up for Jeremy on Sky. Can you break down the drivers of local revenue decelerating? Looks like the DTC revenue is fairly consistent in local, but ad revenue was down a lot. I know there's some issues around sports, and content sales were down as well. What if there was a onetime hit versus being more permanent? And then just one other question. Growth in parks has been volatile around storms and maybe competitive issues, and you aren't opening gates like you had been once. How should we think about the underlying growth at the parks business?
Michael Cavanagh:
So Phil, it's Mike. Not too much to add to what I've said thus far on Cable CapEx. I mean I do think hard to look at one quarter to the next to the next. The network, we're happy to invest in the network as usage of the network keeps going up and want to continue to stay ahead of customer expectations. So expect that's very healthy CapEx going into the network, but it just is a little lumpy. I wouldn't say things are pushed out so much that it follows its own timing based on what folks in the field are doing. And so stepping back up, we are getting more efficient on capital intensity 2 years in a row now. This year, heading towards the 150 basis points of intensity improvement year-over-year. And as I said, we don't get into multiyear guidance, but I think the expectation of the ability to scale the network, scale the business and what's going on in CPE gives us confidence that those trends ought to continue. And again, that's despite the opportunity we have with Flex.
Jeremy Darroch:
Yes. Jeremy here. In terms of revenue trends and ad revenue, I'd say broadly -- look, I'd say about 1/3 of it is market, TV market. Advertising markets in Europe, as you know, are pretty much all under pressure with mid-single digit, perhaps a little bit more declines year-on-year. That's quite different from what you're seeing, I think, in the U.S. at the moment. And probably the balance of it is really down to gaming legislation change here, which is specific to the U.K. and Italy, how we've arrived in Germany. And we're probably disproportionately affected by that, of course, because we've got such a strong sports business and the sports leader in Europe. That will work its way through over the course of this year. In terms of content sales, year-on-year, they're up. So the progress we're making in content sales, as we start to commission more of our own content, is good. It is down quarter-on-quarter, but there's nothing structural now. It's just a bit lumpy. Obviously, as we scale, hopefully some of that lumpiness will disappear. But at the moment, we see a little bit of that.
Stephen Burke:
So in terms of the Theme Park business, 6 years ago, we made about $1 billion in the Theme Park business, and now we're at about $2.5 billion. So theme parks have been, historically, one of the fastest-growing parts of our portfolio. And we have a lot to look forward to. We're opening Nintendo in Japan, in Osaka, in our theme park in Osaka, which is very close to the headquarters of Nintendo in Kyoto. And then if you go out into 2021, roughly 18 months from now, we open in Beijing. And Brian and I were there last week with Tom Williams, who runs our theme parks. It's going to be a spectacular park, and we're really looking forward to that. And we recently announced we're doing a fourth gate in Orlando in 2023. So we think the Theme Park business is a great business for us, and we're going to be making the investments to try to grow cash flow aggressively in the future.
Operator:
Our next question comes from the line of Craig Moffett with MoffettNathanson.
Craig Moffett:
Two questions for Dave, if I could. One, just to follow up on the questions that have been asked about wireless. Being able to offload traffic from the -- your own -- or from the MVNO agreement with Verizon onto your own small cells, as I understand, it will require eSIM programming. I'm sure you've tested that at this point given the eSIM inclusion in the new iPhones, for example. Can you just talk about how comfortable you are with your ability to manage traffic and direct it between your own small cells and the Verizon network just based on eSIM programming? And then a second question. It's been a while since we've really talked about the commercial services business, but business services is now getting close to 14% of your Cable revenues. I wonder if you could just update us on your penetration levels in the various segments of business services and where the growth is coming from at this point? Is it -- are you really starting to take share in the enterprise market now? Or is it still primarily small, medium business?
David Watson:
Craig, so first on wireless, we're absolutely testing the eSIM, dual-SIM capability on both, whether it's iOS and/or Android. We think that is an opportunity, and we'll continue to look at that. And that does go with any offload strategy, so we're very active in thinking through that. And whatever -- in terms of the business model and the business planning around it, any potential shift will be a positive net economic outcome for us as we look at, but it's early still. But I do think that there's promising opportunities when you combine dual SIM with the cable infrastructure. Second thing, in terms of business services, yes, it's a really important part of our growth and what has been, will continue to be. We're generating almost $8 billion in annualized margin-accretive revenue. And the addressable market now is about $50 billion when you include new product opportunities, everything from WiFi, security cameras, cell backup, SDWAN. So you add up all those things, we're -- for those products, it's still early innings on that. So we're going to continue to be very focused on this opportunity. In all three segments, you asked about penetration, we still have opportunity in all 3. SMB is a little bit more mature, but there's growth opportunities there. In mid-market and certainly enterprise, we're in the high single digits at this point, working well, getting key clients on. So there's good upside. I think we have a competitive advantage across the board in every segment. We have a better product, superior product. We have better service in terms of how we locally deliver it and pull it all together. We have great pricing. And I think I like our position versus incumbents in this regard.
Jeremy Darroch:
And we've talked about -- because we're going to -- we're also going to launch a broadband business offering here in the U.K., and that will be our first significant entry into that segment. We're doing it direct from the market-based team and probably brought one of the team across to lead that business here. So we'll broaden out from the residential market in the U.K. into the business services market and obviously try and replicate some of the success that we've seen Stateside. And that will be a big new segment for us, actually, to attack here in the U.K. And obviously, over time, when we get established in Italy, we'll be seeking to do that in Italy as well.
Brian Roberts:
Yes. I just want to say, that's a great point, Jeremy. We -- between Matt Strauss going to Flex, from Flex to Peacock, technical leads and finance and, of course, now business services in the U.K. and there's a senior marketing team coming to Cable from Sky. The integration, as I said, is one of the real highlights and makes the company unique in the conversation we've been having here. And then just on the wireless point, I just want to add in. There were a number of questions there. I think all of this is the trend is going in a way that is very supportive of our capital-light approach to wireless. We're getting scale. We're learning all the realities of a new business extremely well. And the technology, the innovation in the handsets, possibly spectrum, all the conversations we're having, all of those are net positives to where we're going. And we've seen this with Sky in one respect is when you get to a certain point of scale, a number of people want to compete to have relationships with you. And so all that put together, I'm really pleased with the team. And we've taken the leader of that mobile area and given some more responsibility, too. So just a lot of good momentum across the board.
Michael Cavanagh:
Yes. Capital-light approach that Brian mentioned, what we're doing today is working. We're encouraging results and driving improving broadband retention. We're attracting new customers through different sales channels and achieving and working towards the path for positive stand-alone economics. So we're -- I'm real pleased with our current position, and we'll be opportunistic going forward.
Operator:
Our final question will come from the line of Michael Rollins with Citi.
Michael Rollins:
Just approaching Xfinity Mobile from a different direction. What's working from a selling and bundling perspective as you look at the success of adding customers on a platform now for more than 2 years? How important is the retail experience? And is this something that gets expanded to new direct and indirect locations over time? And finally, how do you view the value of bundling OTT media content with the wireless service to create an additional hook, whether it's to acquire or retain customers?
Brian Roberts:
Well, there's several things that are going on that are helping, starting with the fact that we have a great value proposition, and we offer by the gig. We offer a lot of choice in terms of unlimited to select plans that have some pieces of data that are included. So we have a lot of choice that we're delivering, and I think that's helping us achieve success in multiple segments. I think we're in a good position in regards to BYOD. So that helps. And then we're in a good position when great new products come out from Apple or on the Android side. So we kind of have like a full slate covered. In terms of channels, retail, I think the good news is we're able to sort of upgrade our existing retail without having to spend a lot more in terms of new locations. We do add a few locations here and there along the way. But mostly, we've been focused on upgrading retail capability. And mobile is absolutely a key part of that. So -- and it's helping us, I think, attract new business when we do that. So we've been competing, whether it's broadband, whether it's mobile, we look at OTT things. I think our value proposition is terrific as is. And we are extremely competitive with our base core offering. And there's a lot of choice out there in segments. We've been competing against those that have offered different kinds of OTT offers, and we've done quite well. And we respond competitively all the time to different kinds of offers. So I think we're in a good position.
Jason Armstrong:
Okay. Thank you, Mike. And with that, we'll wrap up the call. We want to thank everybody for joining us today. Regina, back to you.
Operator:
There will be a replay available of today's call starting at 12:00 p.m. Eastern time. It will run through Thursday, October 31 at midnight, Eastern time. The dial-in number is 855-859-2056, and the conference ID number is 8088543. A recording of the conference call will also be available on the company's website beginning at 12:30 p.m. Eastern Time today. This concludes today's teleconference. Thank you for participating. You may all disconnect.
Operator:
Good morning, ladies and gentlemen, and welcome to Comcast's Second Quarter 2019 Earnings Conference Call. [Operator Instructions]. Please note that this conference call is being recorded. I will now turn the call over to Senior Vice President, Investor Relations and Finance, Mr. Jason Armstrong. Please go ahead, Mr. Armstrong.
Jason Armstrong:
Thank you, operator, and welcome, everyone. Joining me on this morning's call are Brian Roberts, Mike Cavanagh, Steve Burke, Dave Watson and Jeremy Darroch. Brian and Mike will make formal remarks, and Steve, Dave and Jeremy will also be available for Q&A. As always, let me now refer you to Slide 2, which contains our safe harbor disclaimer and remind you that this conference call may include forward-looking statements, subject to certain risks and uncertainties. In addition, in this call, we will refer to certain non-GAAP financial measures. Please refer to our 8-K and trending schedules for the reconciliations of non-GAAP financial measures to GAAP. With that, let me turn the call over to Brian Roberts for his comments. Brian?
Brian Roberts:
Thanks, Jason, and good morning, everyone. I'm really pleased with our strong second quarter results and the continued successful execution of our strategy. All of our businesses demonstrated significant growth, contributing to adjusted EBITDA of $8.7 billion in the quarter, an increase of 7.6%. We also delivered $0.78 of adjusted EPS in the quarter, an increase of 13% over the prior year. All in all, we generated $4.2 billion of free cash flow in the second quarter, resulting in a year-to-date total of $8.8 billion. The key driver of this sustained growth continues to be our market position with 55 million valuable customers in many of the world's most attractive markets, generating $111 in revenue per customer each month with high margin and strong retention. Across Sky and Cable, we added 456,000 new relationships this quarter and 868,000 in the first half of the year. In all the geographies in which we compete, we lead with superior products, content and technology. In the U.S., connectivity is the focal point of our customer relationships, enabled by our world-class network. Our connectivity businesses, again, generated nearly 10% growth in revenue and, collectively, are on track to deliver the 14th consecutive year of well over 1 million broadband net additions. In Europe, Sky's premium brand and exclusive content is the principal differentiation in our relationship with customers, driving net additions of 304,000 in the quarter. Importantly, across the company, we also have leading scale and premium content with a vast library of IP and new productions that are extremely popular across generations and geographies. At NBC, we're on a path to finish number one in the U.S. for the sixth straight year in the key demographic of adults 18 to 49. And at Telemundo, we're number one in Spanish language primetime. In Film, we are executing our strategic slate approach and look forward to the return of the hugely successful Fast and Furious franchise with the spinoff of Hobbs & Shaw later this August. And Sky continues to develop a strong lineup of original content, including their highly acclaimed Chernobyl, which debuted in the second quarter. On the back of this success, we launched Sky Studios to expand our production capabilities and more than double the investment in local original content. The popularity and scale of this premium content and advertiser's need for trusted brand safe environments drove NBCUniversal's upfront to record levels this year. Advertising is a core strength. And once again, we led the market on both volume and price. The overall portfolio volume was close to $7 billion, an increase of 10% over last year, and average price was similarly strong. We helped shift the marketplace to embrace all video, unifying all screens, platforms and content, breaking down the historic barriers between linear and digital, which is particularly important as we prepare to launch our ad-supported streaming service next year. To that end, we had record digital video sales, an increase of 50% over the prior year. So when you add the scale and strength of our customer relationships, premium content and advertising capabilities, we have a uniquely strong position to capture and profit from the growth opportunities in our markets. For example, in the streaming segment, we've already made significant moves to better serve viewers who want to consume content in and out of the home. Sky was ahead of the curve, launching NOW TV almost 7 years ago. That platform has proven to be incredibly durable and popular, evident in Sky's Q2 net additions. At Cable, Flex offers a new approach for our broadband customers to enjoy the most popular streaming apps on our X1 platform, including The Voice remote, without requiring a traditional linear content subscription. Finally, at NBCUniversal, we're making great progress on the direct-to-consumer streaming service that we announced earlier this year. We believe the strength of our assets and leadership across our businesses, combined with access to tens of millions of customers, will lower both our cost of entry and execution risk as we deliver a truly special offering. All in all, our strong operating and financial momentum continues. If you take a step back, there are significant competition and change in the ecosystem right now. But that said, for years, we've felt that video over the Internet is more friend than foe. We believe it plays to our strengths. We've got a great roadmap in each of our businesses and an even better outlook when you add it altogether. The fastest broadband married to world-class platforms as well as highly rated, relevant content. And we are the leading company in both of those businesses at scale globally. It's our scale that allows us to evolve and continue to invest, all while maintaining momentum and driving substantial growth, and this has always been our approach. In fact, if you look over the last 10 years, just to pick one stat showing our consistency during significant other transitions in our business, we've grown adjusted EPS by double digits in 9 of those 10 years, and we're pretty close in the 10th year. Our second quarter and first half results continue this trend of robust growth, and our outlook is for more of the same. Over to you, Mike.
Michael Cavanagh:
Thanks, Brian, and good morning, everyone. I'll begin on Slide 4 with our second quarter consolidated results. As a reminder, we completed our acquisition of Sky in the fourth quarter of 2018. Our reported results include Sky from the acquisition date, while pro forma results include Sky as if the transaction had occurred on January 1, 2017. Having said that, on a reported basis, revenue increased to 24% to $26.9 billion and adjusted EBITDA increased 18% to $8.7 billion. On a pro forma basis, revenue increased 0.8% and adjusted EBITDA increased 7.6%, reflecting growth across all three businesses. As Brian mentioned, adjusted earnings per share grew 13% to $0.78 and free cash flow was $4.2 billion, bringing the first half total to $8.8 billion. Now let's turn to our segment results, starting with Cable Communications on Slide 5. Cable delivered another very strong, consistent quarter of growth, driven by healthy customer metrics on our connectivity businesses and continued success in controlling costs, while also making significant strides in the customer experience. We believe that the strength of our network, best-in-class products and customer experience improvements are a winning combination that will continue to drive profitable growth. Overall Cable revenue increased 3.9% to $14.5 billion in the second quarter. Revenue growth in the quarter was led by the steady increase in customer relationships for both residential and business services as well as higher ARPU. Total customer relationships increased 3.4% year-over-year to 30.9 million, driven by 209,000 high-speed Internet customer net additions across residential and business services in the quarter and 1.3 million over the last 12 months. Total video subscribers declined by 224,000 in the quarter as we continue to respond to change in consumer viewing preferences. We will remain disciplined in executing our connectivity-led strategy to drive customer relationship growth and total lifetime value of those relationships. Video will continue to play an important role in our strategy. But as we said before, we will not chase unprofitable video subs. The success of this approach is evident in our results, with our monthly adjusted EBITDA per customer relationship growing 3.8% year-over-year and our continued improvement in retaining customers, including best on record retention for broadband in the second quarter. Consistent with recent trends, our connectivity business, residential broadband and business services continue to drive the growth at Cable. Our revenue in these businesses, collectively, reached $6.6 billion in the quarter, up 9.5% year-over-year. In addition to the solid customer additions that I mentioned earlier, residential high-speed Internet ARPU grew 4% this quarter. Looking ahead, we expect to continue a healthy balance of both customer and rate growth. Our wireless business, Xfinity Mobile, is another important contributor to our growth at Cable. This still new business is already positively impacting retention, while also attracting new customers. And it's firmly on a path to positive standalone economics. We added 181,000 net customer lines in the second quarter, while we also reduced our quarterly adjusted EBITDA losses at Xfinity Mobile to $88 million, reflecting progress and scaling and fine-tuning our operations. While we expect this overall trend of improvement in Xfinity Mobile's financial performance to continue, we anticipate customer-related acquisition expenses will increase in the seasonally strong third and fourth quarters. Moving now to cable expenses and margin on Slide 6. Overall, total cable expenses increased 1.6% as we continue to see the benefit of our disciplined approach to controlling costs, while also increasing the total number of customers that we serve. Non-programming expenses slightly increased by 1.4%, but improved by 2% on a per-customer basis. Our ongoing efforts to continually improve the customer experience by reducing unnecessary transactions and digitizing many of the remaining transactions continue to drive cost out of the business. The company had its best performance on record this quarter across many of our key customer metrics. For instance, customer contact rate and truck rolls hit record lows as we continue to improve reliability and expand digital and proactive messaging to our base. On the programming side, we continue to benefit on the relatively low rate of expense growth, up only 1.8% this quarter, which reflects the timing of contract renewals. Putting it altogether, the strong growth in our connectivity businesses, the improvement in our performance at Xfinity Mobile and our ongoing focus on cost management enabled us to deliver a healthy 7.4% increase in adjusted EBITDA at Cable. EBITDA margin expanded by 130 basis points to 40.5%. Based on our performance in the first half of the year, and our outlook for continued improvement in the second half, we are increasing our prior guidance. We now expect the improvement in EBITDA margin at Cable for the full year to be slightly above 100 basis points compared to our 38.7% margin in 2018. This is an increase from our prior guidance of up to 100 basis points of improvement in 2019. Finally, cable capital expenditures in the second quarter decreased 9.8% to $1.6 billion, which resulted in CapEx intensity of 11% for the quarter. This primarily reflects lower spending and scalable infrastructure and line extensions in part due to the timing of plant construction and other investments we're making in our network. That said, consistent with the broader shift in our business toward connectivity, we expect to continue to invest in our network, which will enhance our competitive position in broadband by enabling us to stay ahead of customers' high and increasing expectations, evidenced by the rapid growth in data consumption. We now expect cable CapEx intensity for the full year to improve by at least 100 basis points compared to 13.8% in 2018. This is an upgrade from our original guidance of a 50 basis points improvement in 2019. This is driven, in part, by timing of network investment as well as the trend in decreasing CPE investment as the total number of video subscribers continues to decline and as the rate of our deployment of X1 has moderated. And while we don't provide specific multiyear guidance, and we could potentially adjust our plans if attractive new opportunities emerge, we expect the underlying video CPE trends that are contributing to the improvement in our full year CapEx intensity to continue beyond this year. In total, we're encouraged by the cable team's consistently strong performance and a great quarter and first half of the year. The formula is working. We're seeing healthy growth in total customer relationships and adjusted EBITDA with margin expansion driven by our strong connectivity results and focus on cost control, coupled with the decrease in cable CapEx intensity as the mix of our business continues to shift. Together, this drove a 22% increase in net cash flow at Cable in the first half of the year. Now let's move to NBCUniversal's results on Slide 7. NBCUniversal EBITDA increased 8.1%, with contributions across all of our businesses, clearly demonstrating the power of our premier content portfolio and IP. Cable Networks revenue increased 2.5% to $2.9 billion and EBITDA increased to 2.2% to $1.2 billion. Distribution revenue increased 3.4% driven by the ongoing benefits of previous renewal agreements, partially offset by subscriber losses in the 1.5% to 2% range. Advertising revenue was consistent with the prior year as lower ratings were offset by higher pricing. Finally, content licensing and other increased 5.1% in the quarter. We would note our content licensing comparisons become considerably more challenging in second half of the year due to the heavy level of programming license to third parties last year. Broadcast revenue increased 0.5% to $2.4 billion and EBITDA increased to 28% to $534 million. Excluding the comparison to Telemundo's broadcast of the FIFA World Cup last year, revenue was up mid-single-digits and EBITDA was up double digits, driven by growth in retrans and strong advertising. Retrans revenue increased 15% to $500 million. Excluding the World Cup, advertising increased mid-single-digits as lower ratings were more than offset by higher price, reflecting a very strong scatter market with double-digit price premiums as well as some benefit from an additional NHL Stanley Cup game and Copa America soccer in the quarter. Filmed Entertainment revenue decreased 15% to $1.5 billion, while EBITDA increased 33% to $183 million. Revenue reflects a tough comparison to Jurassic World
Jason Armstrong:
Okay. Thanks, Mike. Operator, let's open up the call for questions, please.
Operator:
[Operator Instructions]. Your first question comes from the line of Ben Swinburne with Morgan Stanley.
Benjamin Swinburne:
I have two questions. One, around the outlook for broadband growth and the second around the NBC streaming strategy. Maybe for Brian or Dave or who wants to take it, when you think about continuing to drive broadband net adds at the level we've seen over the last couple of years, can you just talk about the sort of product and service pipeline that you're focused on? Do you think you can deliver continued market share gains in a market that is, obviously, maturing, particularly if you think about 5G arriving at least someday down the road? And then on NBC, maybe for Steve or -- and/or Jeremy. I'm just curious, we saw the move of The Office from Netflix to NBC. We've seen shows like Chernobyl do really well. How do you think about the cost of building this streaming business in terms of content spend or licensing loss relative to the opportunity down the road? Are you convinced that this sort of the upside is worth whatever dilution you expect to come? And I know you're still formulating your plans, but it seems like every media company is doubling their programming spend, so there's a lot of incremental investment going on. I'd love to hear your updated thoughts there.
David Watson:
Ben, this is Dave. So in broadband, everything starts with a steady, consistent investment in the network. So I think we are delivering -- we'll continue to deliver the most efficient and effective way of supporting the high-bandwidth applications, whether it's gaming to Internet TV. Our network is built for those applications. So we'll continue to do that in ubiquitous way throughout our footprint, and it really comes down to 3 big areas that we will stay focused on. One is speeds. We're going to continue to match capacity. And we have a strong track record, 17 times, 17 years. We now have 100% of our network where we have 1 gig available. So we're going to continuously very focused on that. WiFi in the home is just critical for all the different devices. So our gateway, I think, is the best gateway in the marketplace. We have pods that we have brought into marketplace. And we make it easy through the app being able to optimize it. It's so easy to install the pods. And then, over time, they're automatically and proactively optimized to make sure that the coverage is continuously improved. And last but not least is control, and this is how do we help devices get attached to the network, how do we manage applications and, increasingly, over time, how do we help customers with security. So all of those things kind of add up to xFi. xFi is the brand in which all of these things kind of come together. And you look at the performance, as Brian said, this is the 14th year we're looking at. For 2019, we'll add over 1 million net broadband customers, and we're balancing share gains with strong revenue. So as we do this, I think we're delivering good value. The ARPU is growing. Broadband revenue is growing, and it's margin accretive, so it's helping the EBITDA growth. So overall, I think we have a solid pipeline for broadband innovation. This is -- we start with this category.
Brian Roberts:
The only other thing I would add, I think that's a very complete, thorough description of the strategy and great execution by Dave and his team is this latest product that we keep referring to, Flex. Because we want to deepen the relationship with that broadband customer, and we'll have more to show and talk about in the months ahead, but in a nutshell, we see this pivot to consuming video, leads right into your second question, consuming video in other ways. And we want to make sure that, that relationship is made simple and easy and has value-add by subscribing to our broadband. And I think the team is off to a -- got some really great ideas there. But Steve, you want to answer the second questions, then Jeremy can weigh in?
Stephen Burke:
So we're hard at work on our streaming plans. We're planning on announcing more details as we get closer to the launch. Our goal is to launch the service next April. We have over 500 people working on the service at present. We're using the NOW TV platform that has worked so well in Europe as really the platform foundation. We believe we have a very innovative way of coming into the market that is very different than anything else in the market and, we believe, has very attractive financial aspects versus other ways to get into streaming. The Office was important to us because, according to Nielsen, The Office is the number one show on Netflix. It's about 5% of all of Netflix's volume, which, obviously, a show that was on NBC and is tied to the DNA of NBC. And we see The Office as being one of the tent pole programs on our platform. So we'll have more to talk about. I think for competitive reasons, we believe we've got some ideas that are innovative and don't really want to share those until we get right close to launch, but we're very pleased to have The Office and very optimistic about our streaming plans at this point.
Brian Roberts:
Jeremy, maybe talk about Sky Studios and, a little bit, the strategy there, if you wouldn't mind to the question he made about Chernobyl.
Jeremy Darroch:
Sure, Brian. So a couple of things, Ben. It's just on your first point, remember, in Europe, particularly we're buying content for the market as a whole. So we can use our content very efficiently, either of the DTT service over a streaming service. So it's one of the reasons, whilst revenue from our streaming brand, NOW TV, tends to be lower, our cost basis is much, much lower as well. So it's -- we were thinking of it efficiently on an incremental basis. And the more we can do that with technology, as Steve described, of course, the more that effect can apply across the company. In terms of Sky Studios, really, our focus is on own originated content and European content. And I think this is going to be extremely powerful for us because, I think, there's a big opportunity to develop European stories at a scale that we've never really seen before. It's no surprise to me that both Game of Thrones actually, but also Chernobyl did particularly well here. Game of Thrones essentially was shot in Europe. It had a lot of European actors. And of course, Chernobyl, a difficult subject, is one of the great sort of European stories over the last few decades. So I think there's a real spot for us to drive into now Sky Studios. It will be the vehicle that we'll use to do that and that will complement all of the acquired programming that we are getting from around the world, but will be very, very different as well because it will be essentially European. So it fits really very well with us. And of course, we'll displace some of the acquired program -- programming with more of our own originated content as part of our investment thesis.
Operator:
The next question comes from the line of Craig Moffett with MoffettNathanson.
Craig Moffett:
Two questions, if I could. First, can -- I know you are hesitant to give long-term guidance, but margins have climbed as high as almost 50% for some of the kind of video-light competitors, if you will, in the cable industry. I'm wondering if you could just -- are there any real differences between those companies and your own other than simply video mix? And then second, Brian, just strategically, as you think about NBC and the video strategy at Comcast being sort of to let video customers go if they want to go and the pressure that, that puts on NBC, can you just talk about how you think those two strategies can comfortably coexist?
David Watson:
Craig, this is Dave. So let me start with margin. And you're right, we don't give long-term margin guidance. But let me start with our focus, and I think that gets to the fundamentals that will continue to impact margin. The main areas, I think we've been very consistent on this, that we focus on total relationship growth, EBITDA per customer relationship and net cash flow per customer relationship. These are -- nothing is going to change in regards to the consistent strategy. So -- and that all starts and it impacts margin by focusing on the connectivity businesses, both residential and business services, which are both of those are margin accretive. So that's the first part. Second part, and as Mike mentioned earlier, a ton of focus around improving the customer experience and just taking out the unnecessary noise in the business, the unnecessary transactions, a lot of focus around the digital experience and the customer experience, so these are fundamentals that I think are impacting this quarter, but will continue beyond. So I mean, there's a lot of runway had in terms of improvement and as we stay focused on the connectivity businesses. I do think you have in the balance of the year -- the second half of the year, you'll have cycles, like sales activity, mobile sales, that picks up. And we expect certain new product introductions could impact margin a little bit and/or just the tough comp politically with political advertising. So there'll be a couple of things that could go from quarter-to-quarter. But overall, the fundamentals, I think, are rock solid in terms of our approach towards margin. And so don't give really anything beyond this year, but feel very good about the fundamentals.
Brian Roberts:
On the other thing, look, we -- this is why we think Comcast/NBCUniversal is such a dynamic company. We -- there will be changes in one segment or another. We've been pretty consistent. Steve's been pretty vocal that cable nets will see some pressure on subscriber losses. We're benefiting from that and then selling a lot of content to streaming services. We're building our own streaming service. Our Broadband business benefits from that tremendously. And -- but that's why we have a Parks business, and we have seen great results at Broadcast division this quarter. And the Cable nets grew. So -- and that's where having more global footprint will allow us to create one production and sell it all over the world, if that's what we choose to do. So I think it's pretty much what we've anticipated. We've positioned the company and shifted our strategies accordingly. And on the margin between one division or another, there may be slightly different emphasis. But part of the uniqueness that Steve was just talking about of some of our ideas, which is to really support the ecosystem as we see it and take advantage of this change that we're all living through and make it a positive on the other side. And that we've seen, as I said in my opening, time and time again. And we've managed with really great leaders to have products that have yielded many years of growth for this company and we see that for the future.
Operator:
Your next question comes from the line of Jessica Reif Ehrlich with Bank of America Merrill Lynch.
Jessica Reif Ehrlich:
I have questions for Steve and also Jeremy. Steve, can you talk a little bit about this really strong upfront advertising market, especially in the face of lower ratings, but like an onslaught -- a coming onslaught of non-advertising supported streaming services? When do you begin to sell your own AVOD direct-to-consumer service? And then Mike kind of threw in when you've talked about NBCU that there is more opportunities in Theme Parks. So maybe give us some color on that. And for Jeremy, do you expect -- just to maybe follow up on Ben's question, but do you expect a pullback of programmings -- programs like we've seen in the U.S. or we're seeing -- going to see in the U.S. from Disney and Warner and others? And if yes, how much money do you think that will free up for your focus on doubling originals? And I guess, like, just as part of that, is there a secondary market for programming? Or will you -- is the plan to keep it all on your own platform?
Stephen Burke:
So we had a record upfront. For the last seven years, we've been selling all of our channels together at the upfront. And pretty much, for the last seven years, we've been leading the upfront. We're the first company that does business, and we sell more television advertising than anyone else in the country. This year was particularly robust. Our volume was up 10%. I think our average pricing was up close to 10%, maybe 9%. NBC and primetime was up about 13.5%. And we saw a variety of things that drove that. Maybe the most interesting is that now the biggest category of advertising are upfront is from companies that are digital-native companies, the FAANG companies, Peloton businesses, streaming businesses, businesses that basically exist on the Internet. And ironically, those are the businesses that are putting some pressure on our ratings. But interestingly, those businesses find television advertising very, very effective. And because they're so data-oriented, they can measure the impact of television advertising. So well over $1 billion this year came from digital-native companies that literally didn't advertise 4 or 5 years ago. And that's what happens when an advertising market is in good shape. You need a good economy and then you need some new advertisers. We were fortunate enough to have both. Our digital ad sales -- our ad sales on our digital platforms, digital products, have also surpassed $1 billion. So you've got kind of an all-screen approach to the market as opposed to just selling linear television. So the advertising market is very, very healthy and that's part of the reason why we're still very optimistic about the future of broadcast and cable channels.
Brian Roberts:
Jeremy?
Jeremy Darroch:
In terms of -- sorry. Yes, sorry if I missed it. Just in terms of your question, I think we're going to be -- we remain a really fantastic partner for the companies you mentioned or anybody else who wants to develop a D2C or a business in Europe. I mean, typically, it seems to be when most people land, the first question they're going to have to ask themselves is where all the Pay TV customers. And on the hole, that was Sky. So I would hope that with our historic relationship, the relationship we have, that we'll continue to be able to work with many, many people to help them and us be successful. However, as you would expect, we deliver lots of -- we develop lots of options on our business. So our investment in Sky Studio isn't really predicated on anybody else. We'll double the amount of original programming we have. We have the capacity to take that further quickly if we so want to. We're seeing great results from that. So just this quarter, viewing the Sky's own original programs was more than double what it was a year ago. And it is -- there is a secondary market. We are monetizing it well. We're either selling it in market to other retailers. So for example, we've got relationships with all the telcos, the cable businesses in Europe to sell our content to their customers. And our revenues are up something like 30% in terms of content sales year-on-year. So I think we've got a lot of good options available to us, and we'll just have to see how commercial negotiations pan out.
Stephen Burke:
Just looping back to Parks, which was part of your question, Jessica. We continue to remain very bullish on the Parks business. And obviously, we're investing in Beijing. We're investing in our domestic parks. We think there's a lot of opportunity down in Orlando. We built a lot of hotel rooms. We'll be talking more about investment in the state of Florida. And it's now about 1/3 of NBCUniversal's total operating cash flow. And we continue to love the business and think it fits very well with our animated movie business and other things that we're doing.
Operator:
Your next question is from the line of Brett Feldman with Goldman Sachs.
Brett Feldman:
As your Cable business becomes increasingly connectivity driven, it certainly seems like the margin profile is going to keep improving. And as Mike alluded to, the CapEx profile is also likely to continue improving as well. And so what that implies is that, that business' natural ability to delever is probably going to be greater in the future than it has been in the past, and that could maybe get you back to your pre-Sky leverage profile a bit quicker. But I think that, really, on a recurring basis, it implies that business might just be creating more excess capital over the long term than we've seen. So it's really a question about capital allocation. As you get back to that pre-Sky leverage profile, how do you think about where your capital allocation priorities go? Particularly, how do you balance the opportunity to return to a share repurchase program versus reinvesting in some of the growth opportunities you were talking about over the course of this call?
Michael Cavanagh:
Thanks, Brett. It's Mike. So I totally agree with the kind of the outlook for -- what the profile of the Broadband and connectivity businesses imply for the long term. Great cash flow generation profile of that business. And so we love owning it, and we'll keep investing in it in the way that Dave described. In terms of priorities, on -- delevering is priority number one right now. And so we've said to the rating agencies, we'd get back in line with our rating within 24 months of doing the Sky deal. And so we've made, obviously, good progress thus far on that. And I would say we're nicely on track to accomplish that. On the other side of getting back to where we need to, we'll talk about what to do from there. But I would say, the fundamental principles of making sure we invest steadily in our existing businesses and maintain a very strong balance sheet, while returning ample cash to shareholders through our dividend, which this year will be north of $3 billion, $3.3 billion or so, 10 years in a row of increasing the dividend, that principle, together with likely healthy buybacks, as we did prior to Sky, in the future -- is the likely future, but we first have to get ourselves back to where we said we would.
Operator:
Your next question is from the line of John Hodulik with UBS.
John Hodulik:
Okay. Great. Maybe for Brian, could you give us an update on your view on the M&A landscape? It seems like whenever there's a telecom or media asset up for sale on a global basis that the Comcast name is at the top of the list. And then as a follow-up to that, there's a lot of changes, obviously, going on in the -- potentially changes going on in the U.S. wireless industry. Given the increased focus on connectivity in the Cable business, do you see the need to eventually own assets in the wireless market here in the U.S.?
Brian Roberts:
Thanks. We're pretty focused on what we have right in front of us and very excited by it. What drove our appetite for Sky was -- began with Sky being in play and being put in the market and then pushes you to make a decision. So there's not anything at this point that I see that the company doesn't have that we're not pleased with on a big-scale basis. And second, what Mike just referred to about our priority to return the balance sheet to its historic levels as quickly as possible is our number one, number two and number three focus. And so we're trying to execute well, which, I think, this quarter, the first half year did. I think, to your wireless question, we're really pleased with the wireless, Xfinity Mobile, the first several years, we've been in business. Team, around 1.5 million customers, I believe. And really, we're offering a great suite of products with value to our best broadband customers. It's got a strategic focus for how we're operating the company. And now it's beginning to have real volume and scale and getting us closer to that point where, economically, it's not a drag and it's a contributor. So I don't know why we would change direction. And things could always change, but we're pretty satisfied that we have a great product and it fits with the suite of products we offer to customers.
Operator:
Your next question is from the line of Philip Cusick with JPMorgan.
Philip Cusick:
I guess, two follow-ups. Dave, following up on your comments earlier on broadband, I'm curious what you see out in broadband competition. And as Mike pointed out through the quarter, Broadband had a tough year-over-year comp in 2Q, but was similar to better than the few years prior to that. Any reason to think that second half broadband momentum wouldn't be consistent with those last few years? And then second, on wireless, if I can just follow up on a comment, I think, Mike, you made about getting on that path to standalone economics. How do you think about the scale needed there and also the benefit you've seen so far in cable churn from those customers?
David Watson:
So it's Dave. So on broadband momentum and -- it's -- we don't give longer-terms specific guidance. But most certainly, our approach is to continue to focus on the connectivity side of things, both residential and commercial. So we're -- I think we're doing both. We're adding -- we're gaining share. We are -- we have a good balance in terms of financial performance revenue. And it really does start with broadband. So our approach very much starts with being a standalone broadband, packaging broadband with X1, with other products, and we'll continue to do that. Our -- we have record churn in broadband. We continue to do, I think, a good job delivering good value. So everything I said earlier around the product pipeline is going to continue to help us in the back half of the year. So like our momentum, this is -- Q3 is always around back to school and other opportunities in broadband. But I -- we're looking at, as we said, another year, we're going to have over 1 million broadband net adds and this is really solid momentum that we have there.
Michael Cavanagh:
Yes, it's Mike. I'll just add in on broadband, exactly right. We see another very strong year. Second half will --in fact, the first half, second quarter had a tough comp to last year's best ever. But when you put the first half together, it's basically in line with the last couple of years we've had or thereabouts. And so I feel very good about the remainder of year outlook in broadband adds. On their wireless question, we were quite pleased with the beginning to see churn reduction benefit caused by -- in the mobile space overlapping with what Dave just described in broadband. So quite pleased with what's going on there. In fact, in terms of the 1.8 million lines now, about 180 adds in this recent quarter, but you look at it on a quarterly basis, in our footprint, we're taking a very meaningful portion of the opportunity in terms of net adds available to the entire wireless market. So we like the scale we're at. In terms of economics, the loss of $88-or-so million in this quarter has substantially improved from last year. We need to get into the mid- to high single-digits penetration of our broadband base to achieve the neutrality on the economics. But we're on track to do that. It'll take a little bit of time. But most importantly, we just like the momentum we have in the business as it exists for the reasons Brian and Dave both pointed out.
Operator:
Your next question comes from the line of Doug Mitchelson with Crédit Suisse.
Douglas Mitchelson:
Two questions. First, for Steve, understanding you do not want to provide too many details on the OTT service, I do want to explore the concept of originals versus library programming with you as a driver for the service. The Office, obviously, stands out. But Netflix believes that these new originals that drives new subscriber activations, while library content is more of the glue that keeps customer satisfied and the value of a service. Do you embrace that view that exclusive originals are a key driver for OTT services, like the one you're launching?
Stephen Burke:
Well, first of all, our service is very different than Netflix. I do think when Netflix started, it was all acquired programming. And I believe, today, acquired programming is something like 80% of Netflix's volume. The vast majority of our volume, I expect to be acquired. We are spending some money on originals. And we've announced that we're doing another year of A.P. Bio. And we have another -- we have a number of originals that are actually tied to libraries that we currently own. But I would expect the vast majority of the consumption in the beginning would be acquired.
Douglas Mitchelson:
Okay, I appreciate that. And Dave, when you look at AT&T's difficult programming negotiations where they're attempting to bend the cost curve, as they say, and lower the pace of programming cost growth, does that change your expectations that Comcast Cable for cost growth? And you might not want to share it, but it would be helpful when you look for the few years to know whether you're programming renewals are lumpy or spread out more evenly on an annual basis.
David Watson:
Well, Doug, we haven't -- we don't give longer-term guidance, as you know, in programming. We have certainly said that we are -- these -- that last year, this year, in as cycle where there's less activity -- deal activity. So we'll be into lower programming increases. So -- but having said that, I do think we are very different in a couple of different ways. One, that we have X1. X1, I think, gives us strategic flexibility as we approach this new environment and that we combine the best of live, on-demand DVR applications. And so as we approach relationships -- important relationships with us, we're just giving consumers unprecedented options for them to simply get what they want. So we are -- we will approach it. We'll very aggressively look at data, every single deal that we will look at engagement. But we will offer up X1, and X1 will continue to be a really important platform for us in the future.
Operator:
Your next question comes from the line of Vijay Jayant with Evercore ISI.
Vijay Jayant:
This is only for Jeremy. Obviously, in the U.K. and Germany, you're a reseller of the incumbent phone company's broadband network. There's probably some opportunities to get partnerships with companies that have faster speeds and/or be partners with new build-out opportunities for broadband given Comcast DNA on connectivity. Can you just talk about, is there a real opportunity to drive subscribers broadly given the potential of faster broadband speeds in your footprint?
Jeremy Darroch:
Yes. Look, I think from a customer point of view, that's only -- and actually, our business is already trading up to faster speeds. About half of our customers in the U.K., for example, now are already taking Sky Fibre. So I think, on the back of that trend, there's nothing sort of dramatic happening in Europe but a consistent trend we can grow. We get good access to higher-speed broadband in the markets in which we compete. Our launch in Italy, which will be probably the start of next year, later this year, sort of next year is actually a good example of our partnering with Open Fiber being a particularly helpful contract with them that gives us flexibility to just start with fiber to the premises from a get-go. So I think our position today is a good one. You can see that, of course, in the success that we've delivered in the U.K., where we become very strong number two in the residential market. We'll build a similar position in Italy. It will big new business for us to build. And then we'll be open to, can we work more closely with network providers in all those markets. And if we can, we will, but I don't think it's going to constrain us. And I don't think it's a prerequisite for us to continuing to grow.
Operator:
Your last question comes from the line of Marci Ryvicker with Wolfe Research.
Marci Ryvicker:
I think we all understand the connectivity message, but I think we're still trying to get a little bit of clarity on the video strategy. So 2 questions related to this. Number one, are you still investing in the video product? And I think from all of the comments on the call so far, the answer would be yes, but just want you to confirm that. And then sort of following up to Doug's question, if you're, in a sense, deemphasizing video, have you become indifferent to affiliate fee increases as you renew this carriage contracts because if you pass the increases on the customer, and if they leave, they leave or you're still going to fight the fight to keep programming cost down?
David Watson:
Marci, Dave. So I think you had to break that down in two ways. One, there's a marketing focus and there's a product focus. From a marketing perspective, our focus is -- we talked about connectivity, but we're also -- video is an important packaging element to the segments that are profitable, that want the best video platform there is in X1. So we'll continue to emphasize our approach towards segmentation and leveraging X1 with broadband, so you get the best-in-class combination of the 2. So we're not going to chase low end. You look at the last quarter, a lot of that are -- actually, our video churn was relatively stable to last year's second quarter. It's just less emphasis on going after lower end. But overall, X1, we will continue to market into those segments. From a product perspective, we will invest and are investing in X1. We're adding applications. We've talked about Hulu will be up next. The others that we're talking, we're excited about next year at NBC. There's a lot more in terms of what customers want. And as Brian mentioned, we are excited about and more to come on Flex. Flex is another -- is an extension of X1 that gives an opportunity to go after the streamer segment with a solution that kind of integrates, in an elegant way, the applications, the data. So you can use your voice, you can get to the content that you want for those apps. So more to come on that. But we will continue to invest where it makes sense on video.
Brian Roberts:
Okay. Well, I just would add that I think it was a good first half of the year. And I think we had a pretty robust discussion this morning, so I don't have anything to add. It was a good answer, David. Thank you.
Jason Armstrong:
Okay. We'll end the call there. Thank you, everyone, for joining us this morning.
Operator:
We have no further questions at this time. There will be a replay available of today's call starting at 12:00 p.m. Eastern standard time. It will run through Thursday, August 1 at midnight Eastern standard time. The dial-in number is 855-859-2056, and the conference ID number is 1195998. A recording of the conference call will also be available on the company's website beginning at 12:30:00 p.m. Eastern standard time today. This does conclude today's teleconference. Thank you for participating. You may all disconnect.
Operator:
Good morning ladies and gentlemen and welcome to Comcast’s First Quarter 2019 Earnings Conference Call. [Operator Instructions] Please note that this conference call is being recorded. I will now turn the call over to Senior Vice President, Investor Relations and Finance, Mr. Jason Armstrong. Please go ahead Mr. Armstrong.
Jason Armstrong:
Thank you, operator. And welcome, everyone. Joining me on this morning's call are Brian Roberts, Mike Cavanagh, Steve Burke, Dave Watson and Jeremy Darroch. Brian and Mike will make formal remarks, and Steve, Dave and Jeremy will also be available for Q&A. As always, let me now refer you to Slide Number 2, which contains our safe harbor disclaimer, and remind you that this conference call may include forward-looking statements subject to certain risks and uncertainties. In addition, in this call, we will refer to certain non-GAAP financial measures. Please refer to our 8-K and trending schedules for the reconciliations of non-GAAP financial measures to GAAP. With that, let me turn the call over to Brian Roberts for his comments. Brian?
Brian Roberts:
Thank you, Jason, good morning, everyone. This was a great first quarter and an exciting fast start to the new year. Overall, we delivered strong EBITDA and earnings per share growth, as well as robust free cash flow. As you'll hear, this includes the best quarterly EBITDA growth in over 10 years at Cable. Favorable results at NBCUniversal and exceptional growth in customer relationships at both Cable and Sky. These results combined with the continued, strategic evolution of our company bring into focus why we are so well positioned to successfully compete and grow for the long-term. We have the leading scaled platforms in the key and most attractive markets in the world. The U.S., UK, Germany, and Italy are four of the top 10 markets globally in terms of high value households representing 15% of the world's broadband and video customers, but with about 50% of the world's associated revenues. Collectively, we are number one by a wide margin in these markets with 54 million customer relationships that generate ARPUs of over $110 with substantial margin and incredible stickiness. We are intensely focused on being the leaders in the markets in which we compete and we achieve this by continuously improving our best-in-class products and experiences. This gives us a sustainable path to growing and deepening our customer relationships for years to come. And our over 400,000 net additions in the first quarter continues our companywide momentum. Secondly, we also have leading scale in premium content. We purchase and produce $24 billion of content annually and monetize it through our entertainment, news, and sports networks and across other third party platforms. The first quarter was highlighted by NBCUniversal's. fantastic, theatrical releases and Sky’s differentiated content continues to attract strong viewership with Sky originals representing all of the top five rated shows across its owned and partner entertainment channels. As content creation has many recent entrants, our industry-leading scale is a defining asset. So let's turn to some more details of the first quarter and the opportunities that lie ahead. Cable Communications delivered an outstanding quarter, including the highest quarterly EBITDA growth in over a decade, even better net cash flow growth and healthy customer relationship growth. Our efforts to improve the customer experience are driving higher customer satisfaction and taking unnecessary activity out of the business. Nearly 80% of customer interactions are now completed digitally. And in the first quarter we reached our lowest service call rate, highest first call resolution rate and shortest repair times on record. These operational achievements are a huge part of the roadmap. As we previously described, we pivoted the business towards our most important and differentiated product, our industry leading broadband service, which forms the foundation of our valuable relationships with residential and business customers. Our customers’ demand for speed and data usage keeps increasing. Our median broadband home now uses over 200 gigabytes of data per month, an increase of 34% year-over-year, which accelerated from the fourth quarter. Our consistent investment in our network, including a capital efficient path to 10 gig speeds in the coming years, we believe we will continue to exceed customer expectations, along with X1, mobile, voice and home security. We continue to develop complimentary products and services to deepen these data centric relationships. Most recently we launched Flex, which adds value for broadband-only customers by integrating a wide variety of favorite streaming apps and leveraging some of the best features of the X1 platform, like our voice remote and the ability to manage connected devices on the big screen. Overall, with lots of runway ahead and our connectivity businesses, we are confident in our outlook for continued healthy customer and net cash flow growth at Cable. At NBCUniversal, our first quarter performance demonstrates the power of our premier content portfolio. Adjusting for the profitable broadcast of the Superbowl and Winter Olympics during last year's first quarter, NBCUniversal EBITDA increased by double digits. Film had a tremendous quarter including the theatrical releases of DreamWorks' How to Train Your Dragon
Mike Cavanagh:
Thanks Brian and good morning everyone. I'll begin on Slide 4 with our first quarter consolidated results. As a reminder, we completed our acquisition of Sky in the fourth quarter of 2018. Our reported results include Sky from the acquisition date while pro forma results are as if the Sky transaction had occurred on January 1, 2017. And now for the numbers, revenue increased 18% to $26.9 billion on a reported basis and decreased 3.3% on a pro forma basis primarily due to the comparison to our successful broadcast of the Super Bowl and Winter Olympics in last year's first quarter. Adjusted EBITDA increased 18% to $8.6 billion on a reported basis and 6.4% on a pro forma basis. These results reflect exceptional growth at Cable and growth at NBCUniversal, despite the tough comparison to the prior year, partially offset by a decline at Sky do the timing of new sports rights cost. Adjusted earnings per share increase 17% to $0.76. And finally, we generated $4.6 billion of free cash flow in the quarter. Now let's turn to our segment results starting with Cable Communications on Slide 5. Overall, Cable delivered a very strong first quarter, highlighted by profitable growth and great customer metrics driven by our connectivity businesses and ongoing improvements in the customer experience. Cable revenue increased 4.2% to $14.3 billion. EBITDA increased 9.8% to $5.7 billion. And net cash flow increased 25% to $4 billion. Customer relationships grew 3.6% year-over-year, including 300,000 net additions in the first quarter. On a per relationship basis, EBITDA increased 6% and net cash flow grew 20%. These results now include Xfinity Mobile, which was previously reported in our corporate segment in both the current and prior year periods. Excluding wireless, in both periods, Cable revenue increased 4% and EBITDA increased 7.9% in the first quarter. Now let's get into the details of the quarter. As our impressive first quarter results clearly demonstrate, the engine of growth for our Cable business is broadband, where we are very well positioned competitively through the strength of our network and our differentiation on the basis of speed, coverage and control. Residential high-speed internet revenue was again the largest contributor to overall Cable growth, increasing 10% to $4.6 billion. This reflects a healthy balance of customer growth and higher revenue per customer. Our residential broadband customer base increased 5% year-over-year to over 25 million, including 352,000 net additions in the first quarter and our average revenue per customer grew nearly 5%. Notably, retention is the best on record. Turning to our other connectivity business, business services revenue increased 9.5% to $1.9 billion. Customer relationships grew 5.4% year-over-year including 25,000 net additions in the first quarter. Revenue per business customer increased by 3.8%, these results reflect the demand for our core connectivity services across small, medium, and enterprise customer segments. We also continue to enhance our offering with complementary solutions that deepen our relationships with commercial customers and drive additional value. We are seeing encouraging uptake of these services including advanced Wifi, video surveillance, wireless backup and SD-WAN. In total our connectivity businesses generated $6.5 billion of revenue and grew nearly 10% in the first quarter and we expect to grow at equally strong levels for the full year. Turning to our video business, in a highly competitive market, our residential video subscriber base declined 1.7% year-over-year consistent with recent quarterly trends and including net losses of 107,000 in the first quarter, resulting in a slight decrease in revenue. Video continues to play an important role in the bundle. We remain focused on driving video on segments we can serve profitably leading with our best-in-class X1 platform for customers who want a premium experience and the most content choices. For customers who are primarily interested in streaming video content. We are leveraging the investments we've made in X1 to deliver our new Flex service, which provides a compelling platform and unique voice search capabilities for customers to use apps like Netflix, YouTube and Amazon Prime Video underscoring the value of our broadband service. Now to wrap up with our newest addition to the Cable segment Xfinity Mobile, wireless generated $225 million of revenue compared to $185 million of revenue in last year's first quarter. This growth was driven by an increase in our customer base, partially offset by lower handset sales. We ended the quarter with 1.4 million customer lines up by 828,000 year-over-year including 170,000 net additions in the first quarter. The majority of customers are choosing our Buy the Gig Plan and we are seeing a significant increase in the uptake of Bring Your Own Device, both of which deliver great value to customers and benefit our economics. These factors along with the scale benefits we are seeing as our base grows at a relatively steady pace are contributing to improvement in our wireless EBITDA losses, which totaled $103 million compared to $189 million in last year's first quarter. Moving now to Cable expense and margin detail on Slide 6, to start I’d note that while costs associated with Xfinity Mobile are now included in each of our non-programming expense categories. The bulk of these costs fall into the tech and product support expense category as this is where our MVNO costs and mobile handset costs are housed. Overall, total Cable expenses increased about 1% in the first quarter, driven by 2.8% growth in programming expenses, non-programming expenses decreased slightly and decreased 4% on a per relationship basis. Notably, customer service expense was down 2.3% even as our customer base grew 3.6%. Our ongoing focus on improving the customer experience and offering more digital service tools continues to pay-off in the form of higher customer satisfaction and a reduction in unnecessary activity and the associated costs. As Brian mentioned, nearly 80% of our interactions are now being completed digitally while both truck rolls and calls handled by our agents decreased nearly 10% in the first quarter. These expense results coupled with robust revenue growth resulted in EBITDA margins of 40.1% in the first quarter, up 200 basis points year-over-year including wireless in both periods. For the full year, we now expect up to 100 basis points of year-over-year margin improvement compared to 2018’s margin of 38.7%. This is an increase from our original guidance for up to 50 basis points of improvement in 2019. Cable capital expenditures decreased 19% to $1.4 billion leading to capital expenditure intensity of 9.5% in the first quarter, partially reflecting the timing of our spending. For the full year, we continue to expect 50 basis points of year-over-year improvement in capital expenditure intensity compared to 13.8% in 2018 which has been restated to include wireless revenue and capital expenditures. I’d note that our MVNO approach to mobile is very capital light and so the amount of wireless capital expenditures is immaterial both in the prior year and our 2019 guidance. We are confident in our ability to deliver another year of healthy growth in Cable in 2019 and our first quarter results show we are off to a great start. With that, I'll turn to NBCUniversal's results on Slide 7. NBCUniversal revenue decreased 12% to $8.3 billion and EBITDA increased 2.9% to $2.3 billion, primarily reflecting the difficult comparison to our profitable broadcast of the Super Bowl and Winter Olympics, partially offset by a strong quarter at Filmed Entertainment. As a reminder, the Super Bowl and Winter Olympics generated $1.6 billion of incremental revenue at our TV businesses in last year's first quarter. Cable Networks revenue decreased 9.2% to $2.9 billion and EBITDA increased 0.7% to $1.3 billion. Excluding $378 million of revenue associated with the Winter Olympics last year, revenue increased 3.2% driven by distribution and advertising revenue growth. Distribution revenue increased 6.8% reflecting the ongoing benefits of previous renewal agreements and a modest decline in subscribers. Advertising revenue increased 2% benefiting from overall higher pricing, robust demand at MSNBC and healthy NHL results partially offset by ratings declines. Content licensing revenue decreased 12% due to the timing of content delivered under our licensing agreements. We continue to see strong and growing demand for our studio's content overall and with the upcoming launch of our own direct-to-consumer service. We'll have more ways than ever to maximize the value of our content. Broadcast revenue decreased 29% to $2.5 billion and EBITDA decreased 24% to $387 million. Excluding revenue of $770 million from the Winter Olympics and $423 million from the Super Bowl, broadcast revenue increased 7.1%. Retrans revenue increased by about 20% to $495 million. Content licensing revenue increased by 7.2%. Advertising revenue grew 2.6%, reflecting overall higher pricing and strength in our entertainment and sports properties, partially offset by a decline in ratings. Filmed Entertainment revenue increased 7.4% to $1.8 billion and EBITDA increased 79% to $364 million reflecting an 11% increase in content licensing revenue and including a successful quarter of theatrical releases. Theatrical revenue increased 5% driven by the box office performances of How to Train Your Dragon
Jason Armstrong:
Okay, thanks Mike. Regina, let's open up the call for Q&A please.
Operator:
Thank you. We will now begin the question-and-answer session. [Operator Instructions] Our first question comes from the line of Jessica Reif Ehrlich with Bank of America Merrill Lynch.
Jessica Reif Ehrlich:
Thank you. I guess two questions. One, how is the company view evolving for direct-to-consumer both for your own service and for the cable company, given the onslaught of coming services, not just your own but Apple, Disney, Warner? And then separately, can you – is there anything that you could say on like long-term intentions with Hulu? Thanks.
Brian Roberts:
Let me start and then kick it over to Steve and Dave maybe. I think that we start with the central view that streaming is going to happen, video over the Internet is more friend than foe and we wish every bit was our bit, but if people consume more bits and video clearly does that. And 4K video does even more than that. That’s in the sweet spot of where this company is going to grow. In terms of the cable effect for the cable company again we've now integrated Amazon, and we've integrated Netflix and we deliver more Amazon and Netflix, I believe, to our customer homes, the number one way to receive it in our footprint and our customer homes. And that it's a deep, successful, beautiful, elegant integration that the tech teams have done at both companies. And we've done that with you YouTube. And you can imagine that we'll do that again with others as the world continues to evolve. Dave, do you want to talk a little more?
Dave Watson:
Yes. Well as Brian had said we think that Internet delivered video is a good thing for the Cable doesn't. When you look at where the usage is on the broadband network, the median monthly data usage for our resi business is over 200 gigabytes and this is increasing at 34% year-over-year in the quarter. So it's clearly critical to have a fantastic broadband network. And I think it really showcases for us this differentiated network and broadband. But while broadband is crucial delivering the experience for all these apps, as Brian said too, the X1 platform is uniquely positioned to tie up all of this together. I've heard and you’ve read different stories about just how complicated it can be for the consumer. We think X1 is just a fantastic platform, it gives us the ability to combine everything, live, DVR, on-demand and these apps in such a unique way using the voice. So I think that those two things, I think, give us a great position as we go forward in this landscape.
Brian Roberts:
On Hulu the relationship with NBC that is very much in everybody's interest to maintain. And where have no new news today on it other than it's really valuable. And we're really glad we own a large piece of it. And Steve, do you want to add anything there?
Steve Burke:
So Jessica, let me give you an update on the NBCU streaming service that we're developing. First of all, our feeling is, and it's interesting watching, you watch CNBC, you would assume that streaming is all of the entrants are in and it's a big battle between two or three of them. We actually think is very, very early innings and in some ways reminiscent of Cable in the 1970s or 1980s. And we think there will be a lot of entrants and a lot of companies will try to enter with their own unique strengths leveraging their own unique assets. And so you're starting to see that. In our case NBC is the number one broadcast channel. We have a huge portfolio of cable channels. And if you add up all of our rating points, more people watch our channels than any other media companies’ channels. And then not surprisingly, we're the number one provider of television advertising in the country. So we think those are strengths. We also think the fact that Comcast Cable and Sky have over 50 million direct relationships. Building direct relationships with customers is a real strength. So our approach, which we think is very interesting and different is to take thousands of hours of great programming and make it free to the vast majority of people who live in the United States or the UK eventually. And we think that's a way to get real scale quickly. And we think that's a way to achieve profitability more quickly than we would otherwise. So we've taken, as Brian and Mike mentioned in their introductions, we've taken the Now TV executive team, two of the most senior people at Sky working on that project now live in the United States. And we have hundreds of other people working on rights, and technology, and all the things you need to do to set up the service. And in about a year we plan to enter in this unique way and we see a lot of people entering. And we think there is plenty of room for multiple companies in different strategies to make money. And we look at it as a real opportunity. Given all the content we have and the real strengths we have, we look at this as a way to grow our company and power our company for decades to come.
Jessica Reif Ehrlich:
Thank you.
Brian Roberts:
Thanks Jessica. Next question please.
Operator:
Your next question comes from the line of Ben Swinburne with Morgan Stanley. Please go ahead.
Ben Swinburne:
Thank you. Good morning. I just want to start on Cable another quarter, where not just customer growth strengths but also continued margin performance. Dave, you guys have had, I think, your non-programming OpEx has been coming down on a per customer basis now for awhile. Can you talk a little about the drivers of that and whether you see opportunity to continue Dave and or Mike to drive this kind of leverage in the business even as you grow your customer count so much? And then just coming back to sort of the shifting streaming landscape maybe for Jeremy, Disney’s role laid out a plan to roll out their product in Western Europe next year, we don't know about Warner's international plans. I'm sure we'll hear about that later this year. How do you – how should we think about Sky's position in Europe to the extent these rights move away from you? I guess if you see that as a risk or how you may redeploy capital into your own studio production? Just talk about Sky's position in Europe and how you think about the shifting landscape on the supply side?
Brian Roberts:
Let’s start with Dave.
Dave Watson:
Yes. Alright, thanks Ben. So on non-programming OpEx we've said we have a long-term game plan and the key drivers for us starts with transforming the customer experience and the customer's digital capability. And when we do that, we're going to take out unnecessary transactions and associated costs out of the business and this is happening. It's good for the customer. And it’s the right way for us to run the business. And so we think that there is still significant room to improve our performance in taking out these unnecessary transactions. But at the same time, customer experiences are only part of the non-programming OpEx, some of the costs are success based and some you'll see perhaps some increases based on higher volume of sales activity like on the mobile side handset cost. And we're going to continue to invest and grow on the experience. But what we're seeing, I think, is a reflection of our focus of just being very disciplined around cost and the customer experience. So it could be some lumpiness in any given quarter, I like our momentum in reducing the transactions. And if you combine what Mike was talking about the combination of this focus on the connectivity business and then with the – or focus on taking these cost out, you're seeing the margin improvement that Mike talked about up to a 100 basis points. So we like our momentum.
Ben Swinburne:
Great.
Brian Roberts:
Jeremy?
Jeremy Darroch:
Yes, sure. So Ben I'll feel really good about our position. I think that Sky's position in Europe is proved as you've seen to be very successful and durable in a variety of environments its anchored off our brand leadership in all of our markets. Our range and reach I don't think any business in Europe can reach as many customers through the broader platform as we can. And we've got really strong market positions. We’ve got very broad content as you know, across all the major genres, pretty much across of all the major providers. I don't think people are going to say – any of the business probably has the breath and range of content that we've got. And as you know, we stepped in early to really dismantle the big bundle almost 10 years ago now in Sky. So we have – we've really moved our base already your way and right size much of our base and of course we were early into streaming with Now TV. So it's no surprise to me that business like Netflix, for example, want to be on Sky because they see that as one of the ways that they'll continue to grow the base across Europe. So I feel good about that basic market possession. I think the second thing I'd say about Europe, given that we've got such a strong free to air sector here is the other capabilities of DTC away from platforms, the ability to sell products, reach customers, compete against good free services and then keep the product sold, that's very acute here. And I think we're in a good place there. I think our relationships will evolve, of course with our partners. I don't feel there's any single partner that we need to keep on the platform. And as part of that continuing to invest in our own channels and content has been a key theme and will be a theme for us going forward. So this quarter alone, the Sky channels or Sky originals, as Brian mentioned, outperformed all of the pay TV providers in our markets. So as always, it'll be disruptive to an extent I think. But I think if you look at our hand and all the assets we've got, we're going to be in a good place to navigate and continue to thrive in that environment.
Ben Swinburne:
Thanks guys.
Brian Roberts:
Thank you, Ben. Next question please.
Operator:
Your next question comes from the line of John Hodulik with UBS. Please go ahead.
John Hodulik:
Okay, thanks. Can we talk a little bit about competition in traditional video? Do you guys think you're benefiting from the follow-up we're seeing at AT&T and maybe the price increases on the streaming side? And then correspondingly, do you think that gives a boost to the broadband market? And then maybe similar question but on the NBC side, you talked about modest declines in subs. I think over the last few quarters you've talked about sub improvement or improving sub trends on your fully distributed networks. Are you seeing those trends worsen or how would you think of trends on that side? Thanks.
Dave Watson:
Hey John this is Dave. So look, the video category remains a very competitive one. And it's little early to gage any impact from some of the moves from either virtual competitors or the SVODs, but they’re still all competing. A sheer number of them as Steve mentioned too there are some new ones coming in. So it's a very competitive category. But having said that, I think, we're competing very effectively with discipline to not chase on profitable relationships. And X1 is a great long-term, terrific platform that as I mentioned before, that integrates live on demand DVR apps and will continue to be an important part of our go-to-market packaging approach. So we're going to compete for the segments that really matter, we're going to leverage our X1 platform, we'll see where the video market goes. But what's happening is to your question broadband is the centerpiece of our packaging and we drove 300,000 total customer relationships. Broadband is the real driver behind that, are ending with 31 million relationships, which is up 3.6% year-over-year. So we're, I think, doing a good job managing the business. We're still going to compete in video. But our overall net results, I think, reflect the strategy.
Brian Roberts:
Before we jumped to Steve, I just would add to that point that probably a difference between us and some of the others that you reference is that's the strength of this great network and the model we've got between business services and consumers. If a customer doesn't choose to want to buy one of our video products, they're buying our broadband at a better rate than we might have anticipated years ago. And that's where the shift that we're talking about is playing to our strength. The higher margin, ultimately increasing revenues at the double digit that Mike talked about for the broadband business is pretty exceptional. So getting that mix right, not holding on to the wrong customers too long allows us to free up the broadband business and that's where the flex product looks like strategically we've now set a course for years to come that anticipates the change that is happening in the market. And that that's where I want – Dave you're doing a great job.
Steve Burke:
So from the perspective of NBCUniversal and sub trends, we've said, I think, maybe three or four calls in a row that we thought that virtual MVPD sort of growth was probably unsustainable and that's proven to be the case. I think as a number of people who have come in a virtual MVPD universe, they had promotional pricing or big launch plans and they would gain a fair amount of subs. And actually at one point the gain on the virtual MVPD side pretty much offset the loss on the traditional MVPD side. That trend, I think, is over. I think we were right that people came in and now they're raising prices, and pulling back and redirecting. And what you're seeing is that the virtual MVPD growth is slowing. And there's nothing really dramatic on the traditional MVPD side. The erosion is pretty much the same as it's been, you just have a lower number of virtual MVPD net ads. And I think that's going to continue. I think we all believe that's a quite challenged business model and there was a bit of excitement as everybody rushed into the business over the last year or so. And that excitement now is going away.
John Hodulik:
Got it, thanks guys.
Brian Roberts:
Thank you, John. Next question please.
Operator:
Your next question comes from the line of Phil Cusick with JP Morgan. Please go ahead.
Phil Cusick:
Hey guys, thanks. One follow-up and a new question. First on the Cable margin following-up it seems like even the new guide of up to 200 basis points seems conservative, anything coming in costs later in the year that we should be thinking about? And then second Sky revenue growth in local of only 2% year-over-year looks like a significant slowdown. Was there a timing comp issue in the UK price increase? And then recognizing that April price increase, should we expect that to be enough to return local growth toward last year’s 4%? Thanks.
Mike Cavanagh:
This is Mike I’ll start and then give it to Jeremy. So on the up 100 basis points improvement in margin, I think, that's what you should count on. I think one quarter it's a great start to the year. The trends that we've seen in the business of continued mix shift to broadband and control of programming and non-programming costs will continue to be the story, but one quarter at a time. And I'd point you to the guidance that we gave today up a 100. Jeremy you want to hit Sky?
Jeremy Darroch:
, :
You're right to say there's really no effect at all of a 5% price increase in the UK and that will come through as we move forward. So we would expect our revenue growth to improve from here and that will continue as we go through the – and broadly moves to the sort of number. The final thing to say is probably in Europe, as you know, the macro environment is bit more challenging in Europe. So the overall ad market in Europe was weak in the first quarter. We significantly outperformed that, because our channels are doing so well. We'd expect that trend to continue, but given the political uncertainty, things like Brexit, we'll have to see how the total ad market goes as we move through the rest of the financial year.
Phil Cusick:
Understood. Thanks guys.
Jason Armstrong:
Thanks Phil. Next question please.
Operator:
Your next question comes from the line of Craig Moffett with MoffettNathanson. Please go ahead.
Craig Moffett:
Hi. Thank you, two questions if I could. Steve, just if I can stay with this topic of direct-to-consumer and does sort of the response to what Jeremy laid out, they articulated a pretty clear path for what it's going to cost as well as what the strategy is. I am wondering if you could just give some broad guidelines to how you think your own strategy will affect spending levels and your licensing revenues over the next couple of years. And then just on the Cable side, I wonder if you could just talk about capital intensity, I know there are reasons not to get too excited about today's number just because of some pull forward in CPE in last quarter. But this really is a sort of very different level of Cable capital intensity that we've ever seen before and I'm wondering if that sort of informs your view of long-term capital intensity, whether it's any different than what you've said in the past?
Steve Burke:
So on the direct-to-consumer capital and spending and everything else, we have a lot of people working on it, but we're not going to give any numbers for the obvious competitive reasons. And we'll leave it with that.
Mike Cavanagh:
Hey Craig, so as you said capital intensity can be lumpy from quarter-to-quarter, so sticking with expecting 50 basis points of improvement in capital expenditure intensity in 2019 is right. I think the main drivers are very consistent we said this awhile ago what was happening, anticipated this and so it's the decline in video CPE spending but with a very consistent focus on investing in a connectivity side of business and so don't provide the guidance much beyond what we just said. But we expect the trends to continue. I look at the investment and the infrastructure, business services is just such a great growth engine. We will continue to do the right things in the marketplace and capital and increase passings and lines. The business services team is doing a great job, getting return on all of those investments.
Jason Armstrong:
Thanks Craig. Next question please.
Operator:
Your next question comes from the line of Doug Mitchelson with Crédit Suisse. Please go ahead.
Doug Mitchelson:
Thanks so much. So, a couple of questions. First…
Jason Armstrong:
Doug. Hey Doug, we can't hear you?
Doug Mitchelson:
[indiscernible]
Jason Armstrong:
Hey Doug, we still can't hear you.
Doug Mitchelson:
Sorry about that, can you hear me?
Jason Armstrong:
We can now, yes start over.
Doug Mitchelson:
Just updating the wireless strategy. So, obviously strong profit improvement year-over-year a bit better than we expected what this suggest for ROIs and a path to profitability. Is the pace of improvement sustainable and what drove that and is wireless delivery, the churn you’d hoped for and over on NBC, you Steve, any predictions going to the upfront, what are advertisers telling you about their spending plans, given this balance of high scatter pricing, but also a lot of ratings declines across the universe? Thanks.
Mike Cavanagh:
So, I'll just say it's Mike, I'll start on – we're starting to see on mobile the benefit of scaling up the business. And so that's we've been talking about that for a while, and waiting and watching for it. So you're seeing that in year-over-year with the improvement of about 180 million of losses to around just over 100 of losses. Going forward, I think we sustain that scale. We're really pleased Dave can comment on how the business is performing. But quarter-to-quarter it'll be driven a lot by volumes and we like the volumes we’ve got in this quarter, particularly in light of what we see from the industry overall and that's part of what you see here, but we're starting to see the benefits of scale is the short story on the financials.
Dave Watson:
Yes. So we're happy with the mobile results today, including this first quarter, especially within the context of seasonality and our overall strategy. So 170,000 net additions, pretty solid and ending with 1.4 million lines. And it's early and I’ve mentioned it before, but we are seeing some improvement in retention and that's exactly one of our top goals were. We wanted to increase consideration of other products. We're seeing movement in certain sales channels, retail for example, where people coming in and thinking about broadband and mobile is helping that. And last, Mike was mentioning, maintaining positive standalone wireless economics when we reached scale, I think we're on track.
Mike Cavanagh:
So we're a few weeks out from the upfront and I think all of the indications are at least for us it's going to be a very strong upfront. I think the economy in the United States, the economy is quite strong. Our channels, NBC is ending the year, number one, MSNBC is beating CNN at night and the Telemundo is beating Univision. So we have a lot of inherent channel strength. And then we're bringing a lot of new technology and a lot of new ways of thinking about spending on digital and interactive technology, et cetera to the market. And then finally you mentioned the scatter market, the scatter market for many, many quarters has been up 30% and sometimes 40% and that is just a very consistent strength. And the reality is, there's more and more places to spend on digital, but television remains a platform for big companies that want to change people's brand perceptions that you just can't find on the Internet. And so I think it is very likely to be a strong upfront and we're right there. We're heading into it in a few weeks.
Doug Mitchelson:
Great. Thank you both.
Jason Armstrong:
Thanks Doug. Next question please.
Operator:
Your next question comes from the line of Marci Ryvicker with Wolf Research. Please go ahead.
Marci Ryvicker:
Thank you. I have two questions, Brian. You mentioned the Comcast in total spent $24 billion annually on producing and purchasing content. Do you have, how much of that is related to sports? And then second for Steve as the speed and groups get bigger, is there any change in conversations when it comes to reverse comp? Thank you.
Brian Roberts:
Marci, I don't have that off the top of my head. We'll get back to with whatever been disclosed on that and we'll try to sum that up. But I think the point in making this statement, just to put it in context is the scale of this company and the questions and the conversation that we've been having here, it just dawns on me that the steps we've taken, I feel great about it. Sitting here today with the global world that is interconnected more than ever, technology allowing that, what's our growth, what's our strategy. And you take those top four geographies that's where the best customers reside, you want to have content opportunities in those countries. And the $24 billion shows that's not Dave Watson buying Cable service. That's our production or sports spend, our purchase from making films and you put that together that puts us first or second biggest producer of content. You have all these new platforms that want that content and we have the very best team making that content and now doing that in a number one position in Europe, it makes us just that much of a greater company. And then the 54 million homes that having only 25% market share, but that's far in a way bigger than anybody else. But 25% although in those four countries we represent the revenue and the business relationships is at fantastic position for this company. So it's the scale and its cross content and distribution that I think we were trying to highlight.
Brian Roberts:
So let me just quickly address the reverse comp question. Explain it a little bit for those of you who don't follow it. So in the 25% of the United States where we have NBC stations, we get retransmission consent and keep all of it. In the 75% of the United States where we don't have NBC stations but do have affiliates, we keep over half of the retransmission consent in a form that we call reverse comp and the reality is that has become a very substantial operating cash flow generator for the company. And we – literally, every single one of our affiliates we've entered into deals with and I think our affiliates will acknowledge if you look at eyeballs – or really any way you measure it, advertising anything else, the network brings over half the value to a local station and the value of that local station as an asset would change dramatically without the network affiliation. So I don't think any of the changes on the M&A side are going to affect reverse comp in the future and I think being an NBC affiliate has been a very good thing over the last six years.
Marci Ryvicker:
Great. Thank you.
Jason Armstrong:
Thank you, Marci. Next question please.
Operator:
Your next question comes from the line of Jason Bazinet with Citi. Please go ahead.
Jason Bazinet:
Can I just go back to Mr. Robert's comments around that $24 billion? I think there's a little bit of an asymmetry that the market perceives in that, for an attacker like Netflix, when you produce or purchase, it's viewed as fungible dollars. But for someone that's more than the incumbent position like yourself those are not viewed as fungible. And so my question is, is there an explicit sort of idea inside Comcast to pivot more of the dollars towards production and reduce the purchase, so that you would have the flexibility to make them more aggressive DTC push over time? Thanks.
Brian Roberts:
Yes, I think, you know what Steve said earlier, we're going to keep our powder dry for another day to talk about more specifics than what we've already laid out. I would think, again, the point is as we see new entrants, we’re just reminding people the breadth of this company and also, I guess our philosophy that it doesn't all have to be on one platform to be successful. There are a lot of different strategies and particularly, when you do that on a global basis. So, we go from the number one broadcast network to frankly the great portfolio of Cable channels. Universal having its most successful three years in the last three years I think, or three of the top four years and having a great start to this year. Sky, already said they're going to do more of their own productions and the top five shows, were all Sky produced. You can see some trends and draw your own conclusions and we'll have more to talk about in the future.
Jason Bazinet:
Thank you very much.
Jason Armstrong:
Okay. Thanks Jason. We'll take one final question.
Operator:
Our final question will come from the line of Vijay Jayant with Evercore. Please go ahead.
Vijay Jayant:
Thanks. Now that you've owned Sky for a little over six months, can you give any update on the 500 million synergy, the thing think you had called out and how that's tracking or is there a bigger opportunity there? And then, you also talked about the Flex product being sort of a new frontier. Is that a product that's only going to be in your broadband footprint or is that something you could set a license out or rather sell outside the footprint and really give the benefit of the extended experience to other cord cutters? Thanks.
Mike Cavanagh:
Vijay, it’s Mike I'll start. So 500 synergies, we've said, I'll say it again, we're on track and we'll get those over time couple of years mix as we said of expenses and revenues. So project, against all that are underway and you'll see that in Sky's numbers, but also spread around the company broadly since the teams across the place working on all that. So I feel good about the synergies, but I'd say more importantly, feel very good about owning Sky and as we said, it's about what Sky is onto itself that is attractive there and it's got great market position as Jeremy's described and you can pile on. But I think the list of work that both Brian and I've mentioned earlier, I won't repeat it, but it really cuts across the way Sky, NBCUniversal and Comcast Cable connect with each other, I think it is upside over the longer term for many years to come. That'll make us a better and stronger company, and reach as many consumers as we've called out across the best markets in the world. Jeremy, I don't know if you want to add. Sorry.
Jeremy Darroch:
Well, I just thought a couple of things, these are bit non-specific, but I think they're important. I mean it seems to me these businesses are of such size, the fact that we've, seven months in, integrated well, I can tell you that the people in the Sky easily feel very comfortable like our new colleagues are excited about the future. That in and of itself, that's a good thing to have gone under our belt. So I don't think there'd be any sort of balls dropped in the immediate transition and that's important. And then secondly, I think sort of big picture, my assessment is that broadly we wake up in the morning thinking about the same things. We're all trying to do the same things together and therefore in a fast changing world, while you've just got to believe that the ability to move quickly and decisively have a broader set of views and do single things, more commonly across the organization, across the markets that Brian talked to you about is going to lead to advantage is my view. So I think both of those things, there have been non-specific, but I think they're important nevertheless.
Mike Cavanagh:
Vijay this is Dave on Flex. Flex is available in our Cable footprint right now and but consistent with our approach with X1 where we have syndication partners that have X1 and they market in their footprints. There's a lot of excitement around Flex as well. So we're in discussions with our partners around Flex as well. I think as Brian said its important long-term product. I think we're going to be using in the early stages in a targeted fashion, helping broadband, but it's a great platform to build broader video relationships as well. So we're excited about this in our footprint, but we'll be talking with other partners down the road.
Jason Armstrong:
Okay. Thank you. Vijay and thanks to everyone for joining us today. Regina, we will wrap up the call at this point.
Operator:
There will be a replay available of today's call starting at 12:00 PM Eastern Time. It will run through Thursday, May 2, at midnight eastern time. The dial-in number is (855) 859-2056. And the conference ID number is 8973128. A recording of the conference call will also be available on the company's website beginning at 12:30 PM Eastern Time today. This concludes today's teleconference. Thank you for participating. You may all disconnect.
Operator:
Good morning, ladies and gentlemen and welcome to Comcast's Fourth Quarter and Full Year 2018 Earnings Conference Call. At this time, all participants are in a listen-only mode. Please note that this conference call is being recorded. I will now turn the call over to Senior Vice President, Investor Relations and Finance, Mr. Jason Armstrong. Please go ahead, Mr. Armstrong.
Jason Armstrong:
Thank you, operator, and welcome, everyone. Joining me on this morning's call are Brian Roberts, Mike Cavanagh, Steve Burke, Dave Watson and Jeremy Darroch. Brian and Mike will make formal remarks and Steve, Dave and Jeremy will also be available for Q&A. As always, let me now refer you to slide number 2, which contains our Safe Harbor disclaimer and remind you this conference call may include forward-looking statements, subject to certain risks and uncertainties. In addition, in this call, we will refer to certain non-GAAP financial measures. Please refer to our 8-K and trending schedules for the reconciliations of non-GAAP financial measures to GAAP. With that, let me turn the call over to Brian Roberts for his comments. Brian?
Brian Roberts:
Thank you, Jason and good morning, everyone. 2018 was a successful and pivotal year for Comcast capped off by an outstanding fourth quarter where we grew pro forma EBITDA by 11%. For the full year, we generated record free cash flow. We are now truly a global company with our acquisition of Sky. And as you'll hear, we had many other significant achievements route each of our businesses. This success is based on a few guiding principles. Be leaders in the markets in which we compete. Continuously improve everything so we can deliver the best products and experiences and keep building deep highly valuable recurring relationships with our customers. This is what allows us to have tremendous consistency and to think and compete for the long term. Throughout this very busy year, one of the things that stands out for me is that the team did not miss a beat and they bring us to deliver exceptional operational and financial results for the fourth quarter and 2018. So let's turn to a few of the highlights as well as some of the growth opportunities we see in the coming years. In Cable, we made a very successful transition to a connectivity centric model and that drove our fantastic performance in 2018. Strategy is clear, deliver the best products and experiences while improving our focus on keeping the customer at the center of everything we do. In the fourth quarter, customer relationships increased by 258,000 and EBITDA growth of 7.3% was the best for a fourth quarter in eight years. For the full year, we added 1 million net new customer relationships driven by our 13th consecutive year of over 1 million broadband net adds. Our connectivity businesses, residential broadband and business services in total grew revenue nearly 10% in 2018. We made progress in transforming the customer experience and taking unnecessary complexity and activity out of the business. Greater than 75% of transactions are now being completed through digital touch points. In the past 12 months alone, we have reduced agent handled calls by 15 million and truck rolls by 1.5 million all while adding a 1 million new customer relationships. Altogether, this resulted in Cable EBITDA growth of 6.5% the best for a full year in seven years and net cash flow growth of 13%. Our focus on network differentiation and product innovation continue throughout the year. We rolled out gigabit speed availability to nearly all of the 58 million homes and businesses in our footprint and are redefining the in-home broadband experience for our customers with the best speed, coverage and control which we call xFi. In video, we are leveraging our X1 platform to be the best aggregator of aggregators, delivering the broader selection of content. With our integration of YouTube, Netflix and most recently Amazon Prime Video in December, X1 is the best platform to consume live, on demand and streaming content on TV and on Xfinity Stream. Xfinity Mobile which has quickly become another important component of our bundled offerings for customers ended 2018 with 1.2 million subscriber lines. We're very pleased with this performance in Mobile so far and the value it adds to the bundle and are on track to achieve our primary objectives including positive standalone economics. Customer satisfaction is increasing and retention approve across all of our products in 2018, notably including the best broadband retention on record. So our Cable team is leading and their big strategic shifts are really paying off. Looking ahead, we hope to build on this positive momentum. We expect connectivity will again be the growth engine of our Cable business in 2019 and beyond with sustainable benefits to our financial results as our mix shifts more towards these margin accretive businesses. We see lots of runway ahead and this should help us deliver another year of healthy customer and net cash flow growth in 2019. NBCUniversal has had an incredible run with EBITDA growth at a double digit compound annual rate since our acquisition and we are well positioned to succeed for years to come with scale, must see content and I believe the premier management team in the media industry. NBCUniversal ended a very good year on a strong note. Fourth quarter EBITDA increased 12% driven by over 20% growth at our TV businesses. For the full year, TV EBITDA increased by 15% with growth across all revenue streams reflecting successful execution of our strategy focused on big events and must see entertainment, news and sports content. NBC had a notable year finishing the 52 week broadcast season at number one in total viewers for the first time in 16 years and number one in adults 18 to 49 for the 5th consecutive year in Prime. MSNBC was also a real standout, reaching record viewership for the full year and its largest ever lead over CNN. Our Theme Parks and Film businesses were meaningful contributors to NBCUniversal profitability as well and Mike will take you through the details for the fourth quarter and full year. Now looking to 2019 and beyond, as our 2018 results demonstrate, there is robust demand for our content across multiple platforms. The popularity of our programming is what gives us a great opportunity to create our own streaming service as we announced last week, which we plan to launch in 2020. This service will be distinct and compelling, offering current and prior season's library and some original content with a light advertising load all for free to pay TV customers. It's a great value proposition for consumers and provides marketers with unique targetable digital advertising in high quality premium programming. It will harness all of the things that make our companies so unique, NBCUniversal's premium programming, below franchises and industry leading advertising sales capabilities and Cable and Sky's broad distribution to 54 million direct customer relationships across the U.S. and Europe and top notch IP video capabilities and infrastructure including the NOW TV OTT platform. We believe that we can generate significant value with this service over time by enhancing our content monetization, strengthening the value of pay TV, becoming a leader in targeted digital streaming advertising and expanding our reach through direct customer relationships. At the same time, our approach to monetizing our content will remain balanced. We will continue to sponsor a broad very distribution environment and see this platform as being a valuable addition to this highly effective strategy. In Film, we have a terrific slate in 2019, which includes the third installment in DreamWorks' How to Train Your Dragon franchise. The next chapter in Illumination's brilliant Secret Life of Pets and the return of the Fast and Furious franchise with Hobbs & Shaw. Finally, we have some wonderful attractions opening at our Theme Parks in 2019 with Jurassic World in Hollywood and a pretty thrilling new Harry Potter Coaster in Orlando. In addition with occupancy above 90% even as we more than doubled our on-site hotel rooms at the park over the last five years, we are looking forward to opening Phase I of the 2,800 room Endless Summer Resort in Orlando in 2019. We are confident in the long term growth potential at our parks with an exciting roadmap as our partnership with Nintendo debuts at Universal Studios Japan in 2020 and we bring a brand new large park to Beijing the next year. Turning to Sky, which we have viewed for years as a truly unique company that combines a direct-to-consumer business similar to Comcast Cable with brands and content ownership economics like we have in NBCUniversal. Sky operates in significantly under penetrated markets and has terrific long term growth ahead of it including the potential to expand into new markets. As our teams have come together, the brand leadership, impressive customer loyalty, premier content and innovation driven culture that attracted us to Sky in the first place have become even more apparent. The team at Sky delivered a healthy fourth quarter, its first as part of Comcast. Sky's achievements in 2018 underscores some of the reasons we are so excited about this business. Sky grew its customer base in each of its territories with 735,000 total net additions in 2018 including a record second half of the year, bringing its customer relationships to nearly 24 million. It continue to innovate and scale its best-in-class Sky Q platform and launched a new TV offering in Italy with Sky over digital terrestrial television. Highlighting Sky's proven cross selling abilities, fiber penetration increased and mobile customers continue to scale in the UK. Sky's successful original programming strategy drove strong viewing with Sky originals representing nine out of the top 10 rated shows on its wholly owned and partner entertainment channels in 2018. Sky enhanced its differentiated sports offering securing Premier League soccer rights at a lower cost and Serie A in Italy with more exclusive games. And finally, the team is extending Sky's leadership and customer service while continuing to improve operating efficiency with its digital first initiatives. We are enthusiastic about Sky's organic growth prospects as well as the opportunities created by the combined company in 2019 and beyond. So in summary, this was a really important year for our company, underscored by an excellent fourth quarter. Our consistent track record which now includes 24 straight years of EBITDA growth and confidence in our outlook for continued strong and profitable growth is what enables us to announce that we are raising our dividend by 10% for 2019. We're really just getting started on this next chapter in our company's history and we've a lot of excitement about the future. Over to you Mike.
Michael Cavanagh:
Thanks, Brian, and good morning, everyone. I'll begin on Slides 4 and 5 with our fourth quarter and full year consolidated results. As a reminder, we completed our acquisition of Sky in the fourth quarter. As a result, our reported results include a partial quarter of Sky from October 9th, while pro forma results are resist the Sky transaction that occurred on January 1st, 2017. Revenue increased 26.1% to $27.8 billion on a reported basis and 5.2% on a pro forma basis for the fourth quarter and increased 11.1% to $94.5 billion on a reported basis and 6.4% on a pro forma basis for the full year. Adjusted EBITDA increased 21.6% to $8.2 billion on a reported basis and 11.1% on a pro forma basis for the fourth quarter and increased 7.9% to $30.2 billion on a reported basis and 4.8% on a pro forma basis for the full year. In the fourth quarter, adjusted EBITDA increased 7.3% at Cable, 12.3% at NBCUniversal and 8.9% at Sky on a pro forma basis or 12.4% on a constant currency basis. Adjusted earnings per share increased 36.2% to $0.64 for the quarter and 25.6% to $2.55 for the year. This growth reflects the benefit of a lower effective tax rate throughout 2018, due to Tax Reform, as well as our strong operational performance. Finally, free cash flow was $2.1 billion in the quarter and $12.6 billion for the full year. These earnings per share and free cash flow results include a partial quarter of Sky results in the fourth quarter. Now let's turn to Cable communications on Slide 6. Starting with a few highlights from Cable's results for the full year, revenue increased 3.9%, EBITDDA increased 6.5% and net cash flow increased 13.3%. Total customer relationships grew by 1 million or 3.4% year-over-year to 30.3 million. On a per relationship basis, EBITDA grew 3.4% and net cash flow grew an impressive 9.9%. As Brian mentioned, retention improved across all of our products including the best on record for broadband. For the fourth quarter, Cable revenue increased 5.2% to $14.1 billion, EBITDA increased 7.3% to $5.8 billion and net cash flow increased 8.4% to $3.1 billion. Total customer relationships increased 3.4% year-over-year including 258,000 net additions in the fourth quarter. On a per relationship basis, EBITDA increased 3.8% and net cash flow increased 4.8%. These strong operational and financial results for the fourth quarter and full year reflect our overall focus on driving profitable growth and the benefits as our model shifts more towards our high margin connectivity businesses, residential high speed Internet and business services. Now diving into the details of Cable's fourth quarter results. High speed Internet revenue was the largest contributor to overall Cable revenue growth increasing 10.1% to $4.4 billion. We added 323,000 net new residential broadband customers in the fourth quarter bringing full year net additions to 1.2 million. This performance demonstrates our broadband offerings attractive positioning in the market which is a result of the investments we've made in product innovation and into the capacity of our network. We've raised the bar for broadband by offering gigabit speeds, the best customer equipment for wall to wall Wi-Fi coverage in the home and innovative control features to help customers manage their networks and devices. We are delivering more value in our offering and the utility of broadband continues to grow. Our customer's median monthly data usage was over 170 gigabits per month for the second half of 2018, up over 30% year-over-year. We believe we are well positioned to continue to grow as the size of the broadband market increases and we take greater share with our differentiated product and highly capable network. Having broadband at the center of our offering and go-to-market strategy gives us the opportunity to deepen our relationship with the customer and drive additional value by attaching other complementary products. Video is one of these important supporting parts of the bundle. Our best-in-class X1 platform enables us to compete well for customers who want the most content and a premium experience. And it further underscores the value of our broadband by bringing together the best streaming content with linear TV. However as we saw throughout 2018, the video market remains competitive, including the impact of virtual MVPDs. We expect this dynamics to continue in 2019 and remain focused on driving video in the Customer segments we can serve profitably. Xfinity Mobile also highlights another opportunity to add value to our core business by bundling with broadband. We ended the year with 1.2 million customer lines having added 227,000 in the quarter and 854,000 for the full year. Early results are supportive of our key objectives in wireless as we are seeing benefits to overall customer satisfaction and improve broadband retention when Xfinity Mobile is attached. Xfinity Mobile EBITDA losses which are included in the Corporate and Other segment were $191 million for the fourth quarter and $743 million for the full year. Lastly on Mobile, one housekeeping item, which is that starting with our first quarter 2019 results, we will report Xfinity Mobile as part of the Cable segment. Moving on to business services, revenue increased 9.5% to $1.8 billion in the fourth quarter, driven by a 5.7% increase in business customers to 2.3 million and a 3.5% increase in revenue per business customer. We are taking share in each of our customer segments, small, mid-size and enterprise by leading with our connectivity expertise. In enterprise in particular, we're still in the early stages of penetrating a significant addressable market with great traction so far. As we continue to drive growth in enterprise, there can be some lumpiness in revenue due to the timing of bringing new customers online which was a factor in our fourth quarter comparison. Overall, we ended the year at over $7 billion in business services revenue and with at least a $40 billion market opportunity in our footprint, we see substantial runway ahead for this margin accretive growth business. Collectively, our connectivity business has generated over $24 billion of revenue and grew nearly 10% in 2018. As we begin 2019, we are optimistic that we will continue to grow at similarly strong levels, thanks to our network and product differentiation. And finally, advertising was again a driver of Cable revenue growth in the fourth quarter increasing 27.7%, due to record political advertising spending. Excluding political, advertising increased 3%, driven by growth in our advertising technology platforms. Moving now to Cable expense and margin on Slide 7. Total Cable expenses increased 3.8% in the fourth quarter, driven by 4.5% growth in non-programming expenses or 1% growth on a per relationship basis. The increase in non-programming expenses reflects cost associated with increased advertising sales activity due to political and costs related to our X1 syndication business. Partially offsetting this growth was a 2.5% decrease in customer service expenses even as our customer base grew 3.4%. This reflects reduced call volumes and truck rolls as we continue to make progress in providing a better overall experience and eliminating unnecessary activity and transactions including through more digital service tools. Programming cost increased 2.9% in the fourth quarter. Following elevated growth in 2016 and 2017 due to the timing of renewals, we said the rate of programming cost growth should be meaningfully lower for a period of time. We saw this in 2018 with 2.7% growth for the full year and expect a similar level in 2019. Cable EBITDA and margins were 40.9% in the fourth quarter, up 80 basis points year-over-year and 40.7% for the full year, up 100 basis points. For 2019, we believe our margins on our currently reporting basis could improve by up to 50 basis points compared to 2018 benefiting from our high margin connectivity driven growth and ongoing customer service efforts. The same margin improvement of up to 50 basis points will also apply after we restate our Cable financials to include Xfinity Mobile results in the first quarter of 2019. Fourth quarter Cable capital expenditures increased by 7.6% to $2.3 billion, driven by increased investment in scalable infrastructure as well as higher customer premise equipment investment, due to typical seasonal spending patterns. For the full year, capital expenditures decreased 3% to $7.7 billion, reflecting a decline in customer premise equipment spending, partially offset by increased investment and scalable infrastructure and line extensions. Capital expenditure intensity was 14% for the full year, an improvement of 100 basis points year-over-year. In 2019, we expect 50 basis points of improvement and capital expenditure intensity primarily reflecting continued decreases in video centric CPE spending consistent with the broader shift in our business towards connectivity. Overall, I'm really pleased with the results in Cable in 2018 and have confidence that we are well positioned to deliver another year of healthy growth in 2019. Now moving on to NBCUniversal's results on Slide 8. NBCUniversal revenue increased 7.1% to $9.4 billion and EBITDA increased 12.3% to $2.1 billion in the fourth quarter, driven by growth in our TV businesses. Cable network's revenue grew by 8.9% to $2.9 billion and EBITDA increased 4.3% to $1 billion in the fourth quarter, reflecting growth in distribution and content licensing revenue. Distribution revenue increased 10.3% driven by the ongoing benefits of previous renewal agreements, as well as another quarter of improved subscriber trends at our Cable networks relative to the 1.5% to 2% declines we were experiencing earlier, due to consumer adoption of virtual MVPDs. Content licensing revenue increased 28.4%, driven by the delivery of content under our existing licensing agreements and reflecting overall strong demand for our content. Advertising revenue was consistent with the prior year as growth from MSNBC and overall higher rates were offset by ratings declines at our Cable networks. Broadcast revenue increased 3.7% to $3.1 billion, driven by growth in retrans and advertising. Retrans increased about 25% to $440 million, bringing the full year to $1.7 billion, up over 20% compared to $1.4 billion in 2017. We expect retrans of $1.9 billion in 2019 and we believe our successful content and big event strategy at NBC and Telemundo position us well for continued growth in the retrans over time. Fourth quarter advertising increased 2.1% as overall higher pricing, record political advertising and strong Sunday Night Football ratings more than offset the comparison to Thursday Night Football and last year's fourth quarter and ratings declines another programming. Broadcast EBITDA increased by $215 million to $412 million, reflecting higher revenue, as well as lower programming and production expenses due to the comparison to Thursday Night Football rights costs in last year's fourth quarter. Lastly in TV, we are excited about NBCUniversal's recent announcement of a new streaming service. We believe our unique proposition offering premium programming and a late advertising load offered free to pay TV customers will be well received by both consumers and marketers. As Brian outlined, we believe this approach will create significant value over time and leverage the strengths and resources of Comcast NBCUniversal. We anticipate a manageable level of investment will be required to build out and scale the service over several years with a negligible impact to our financial results in 2019. We measured in our production of streaming originals, aligning the levels of spend with the consumer and financial scale of the service over time. We have a balance strategy that promotes a broad very distribution environment for our content and our new streaming service will be a complementary part of this approach. Turning to Film. Revenue increased 14% to $2 billion, driven by the theatrical success of The Grinch in the fourth quarter, while EBITDA decreased 23.6% to $179 million, due to a tough comparison to our 2017 slate. We are optimistic about our Film slate and outlook for growth in 2019 underscored by an increased number of animated titles and the return of The Fast And The Furious franchise. Theme Parks' revenue increased 3.5% to $1.5 billion and EBITDA increased by 0.7% to $666 million in the fourth quarter as record results from the annual Halloween Horror Nights event at our domestic parks were offset by continued weakness at Universal Studios Japan as the park recovers from the lingering effects of the natural disasters that occurred in the third quarter. We remain bullish on the outlook for our parks over the next several years as we're investing in a robust pipeline that includes Harry Potter and Jurassic World attractions in our domestic parks in 2019, a new resort hotel opening in Orlando this summer, Nintendo coming to our park starting with Japan in 2020 and a new park opening in Beijing. Turning to Sky on Slide 9. We are pleased with Sky's execution of results in the fourth quarter. On a reported basis, Sky is included in our financials as of October 9th, 2018. As I go through Sky's performance in more detail, I'll refer to our pro forma results as if the transaction had occurred on January 1st, 2017 and growth rates on a constant currency basis, consistent with what's reflected in the earnings release and will be our go forward approach for discussing Sky's results. For the fourth quarter, Sky's revenue increase 5.6% to $5 billion, reflecting healthy growth across direct-to-consumer, content and advertising. Direct-to-consumer revenue increase 4%, driven by improved product penetration for pay TV, growth in Sky Mobile and Sky Fiber customers, as well as rate adjustments in the UK. Sky's total customer relationships grew 3.2% year-over-year to $23.6 million including net additions of 164,000 in the fourth quarter, reflecting customer growth in each of its markets. Sky added 735,000 net new customer relationships for the full year with growth in all markets led by Italy, driven by the successful launch of its new DTT TV product and benefiting from an enhanced sports offering there with new Serie A Champions League and Europa League deals. Sky Mobile customer lines reached 785,000 at year end and Fiber penetration has increased to 47% of Sky's broadband customer base up from 34% a year ago. Sky's content revenue increased 35.7% in the fourth quarter, reflecting the whole selling of sports programming including Sky's newly acquired exclusive sports rights in Italy and Germany, increased penetration of Sky's premium sports and movie channels on third party pay TV networks in the UK and monetization of its successful slate of original programming. Sky maintained its position as the number one pay TV provider in core markets. Sports viewing was up 10% in the fourth quarter with growth in each territory and strong performances from key sports rights like Formula One in the UK and Italy and UEFA Champions League Soccer in Italy and Germany. Advertising revenue increased 2.9%, reflecting increased sports inventory in Italy and Germany and advanced advertising growth in the UK. Sky's fourth quarter EBITDA increased 12.4% to $765 million, driven by healthy revenue growth partially offset by a 4.5% increase in operating expenses, due to growth in programming cost driven by new contracts for Serie A and UEFA Champions League soccer rights in Italy and Germany. Sky's total capital was $1.6 billion for the full year, primarily reflecting its ongoing deployment of Sky Q, which was rolled out to 3.4 million homes throughout Sky's footprint over the past 12 months to end the year at 5.5 million homes. For the full year, pro forma revenue increased 4.5% to $19.8 billion and EBITDA decreased 5.3% to $2.9 billion. This reflects contract terminations costs and costs related to a settlement that impacted Sky's second and third quarter 2018 results tolling $231 million for the year. Excluding these costs, Sky's EBITDA would have increased about 2% for the full year, reflecting growth in direct-to-consumer, content and advertising revenue, partially offset by increased programming expenses and customer acquisition costs associated with Sky's new product launch in Italy. Looking ahead to 2019, we expect Sky to deliver healthy full year EBITDA growth by executing on its strategy of growing its TV penetration and attaching additional products, including exciting new opportunities like the launch of broadband in Italy, as well as monetizing its investments in original content. Sky's EBITDA growth in 2019 will be back half weighted, primarily reflecting the timing of sports rights costs, which will increase in the first half, due to increased costs associated with its new Serie A and Champions League contracts, which commenced in August of 2018. In the second half, Sky will benefit from lapping these contracts, as well as from the new lower cost Premier League contract which begins in August 2019. Additionally, the teams across Cable, NBCUniversal and Sky are highly engaged and working together to leverage our capabilities throughout the company and further strengthen each other's growth opportunities giving us continued confidence in our previously announced synergy expectations and our ability to make good progress through the year towards a healthy exit rate for 2019. Wrapping up on Slide 10 with return of capital, we generated $12.6 billion of free cash flow in 2018 and returned $8.4 billion of that to shareholders, comprised of $5 billion in share repurchases and $3.4 in dividends. We are pleased to announce a 10% increase in our dividend, our 11th consecutive annual increase, reflecting our confidence and outlook for growth going forward. We ended the year with pro forma net leverage of about $3.3 times. As we said in October, we are pausing our share repurchase program in 2019 as part of our commitment to returning to leverage levels consistent with our current ratings. Overall, I'm pleased with our results and successful execution in 2018. We have a lot to be excited about across the business as we start 2019. And with that I'll turn it over to Jason for Q&A.
Jason Armstrong:
Okay. Thanks Mike. Regina, let's open up the call for Q&A please.
Operator:
Thank you. We will now begin the question-and-answer session. [Operator Instructions] Our first question comes from the line of Jessica Reif Cohen with Bank of America Merrill Lynch. Please go ahead.
Jessica Jean Reif Cohen:
Thank you. I have two questions. First on direct-to-consumer, the video business has transitioned faster than I think many of the expected and your DTC service seems like an ecosystem friendly way to kind of address that. Can you talk about what the service looks like in 2020 at launch and beyond like where do you see it going, where you bring in, you know what content and/or marketing partners will you bring in? And can you talk a little bit about the financial impact in 2020, because it seems fairly low cost? And on the second question on Sky. This is the first time Sky's included in your call. Can you - Brian and Mike, you both talked about underlying opportunities at Sky, is it what's more than increasing penetration in existing in new markets and what does NBCU and Comcast Cable bring to Sky, like what can you do together that you couldn't do separately?
Steve Burke:
Okay. So, I will answer the first question on direct-to-consumer. First of all, we're really excited about our approach, we spent a lot of time on it and we're excited to get going in and stand up a management team and get going on entering the business. I think our excitement comes from the fact that the way that we're entering the business really addresses the real objective we have which is as viewership goes online, how do we monetize that viewership better. One of the good things about what's going on right now in the television business is people are watching professionally produced content at higher levels than ever, we're just not monetizing as well online as we should. And so what we've come up with is we're taking some of the most popular shows on television that we produce and we're going to offer them for free to 80% of the people in the United States who are multi-channel customers for free to Sky customers in Europe and also to people who are not part of the eco system at a fee that would be comparable to other people in the SVOD business. The servers will have a very light ad load of targetable ads. And we know there's a huge demand for digital advertising, interactive digital advertising. In fact, we were constantly trying to find more ad inventory because advertisers want to be in very, very good professionally produced content. So our idea to enter the business is to leverage Sky's technology, it's called NOW TV in Europe and also parts of what we've been doing at NBC and Comcast Cable. We think this approach has a much better chance to get scale quickly. There's nothing better than free for consumers and we have enough product that consumers are currently viewing on other platforms online for free and charge that we think putting it all together in one place very, very good technology and then leveraging our relationship with Comcast Cable and Sky. There are a lot of approaches to get into the market and we think this one is attractive to consumers. We also think financially it's more attractive because you get scale more quickly and we think it's highly likely that will reduce the amount of investment we need to make coming into the business and also accelerate our ability to get to breakeven. So that's what we're doing. We plan to launch in the first half of 2020 and we're spending a lot of time right now developing the technology, getting the management team in place so that we can get going soon enough.
Brian Roberts:
I think that's a pretty complete answer and if there's other questions on that we can come back to it. But I think we're uniquely positioned to do all the things Steve just described. I think as we look at the Sky, part of the answer just getting off the bat, it is what Steve just described, the amount of media companies and potential partners that have reached out to me and to us and to Jeremy and his team, since we announced Sky, is surprising and overwhelmingly positive in my opinion. Sky's position is just, it's quite unique So today we focused more on sort of operations which we did on the last earnings call, Jeremy you may want to talk a little bit about the specifics of some of the integration work we're doing in the early days, but at the highest level, it gives the company a reach with a very healthy business that is quite enviable and desired and that's changed the dialogue we're having with our partners and within our own company. And the first evidence of that is the global OTT that Steve just described. Jeremy, you have anything you want to add on that?
Jeremy Darroch:
Yeah, I mean look I strongly think that Sky's business is going to be able to grow faster and further as part of the broader Comcast organization. I mean bear in mind still 78 million households just in the markets we're in, don't take pay TV. We're found by the underpenetrated markets. I think by combining overall good, means we're going to be better for customers. I think we'll able to innovate faster, we'll be able to develop better content, there's obvious areas like procurement and best practice where we can share learnings, insights on part of roadmaps. And I think all of those things overtime will come through both for customers importantly but also for shareholders. I mean we can just start to see the early wins emerging. So to give you two or three examples, we're going to be deploying xFi into Italy for our broadband launch that particularly important because the number of homes in Italy there are NBCU's all quite know housing stocks of Wi-Fi coverage in the home is a real world customer opportunity for us to improve. We really like the Comcast voice platform. We're going to be incorporating that to the Sky Q and will consolidate that and use the technology there. And as Steve mentioned, we're already sharing our expertise, a lot of the infrastructure we build for the NOW TV service here into the NBCU's OTT service launch. So these are - it's early days, only 15 weeks in, but encouraging I think we are starting to see some really important tangible evidence of working together as part of the broader group.
Jessica Reif Cohen:
Thank you.
Jason Armstrong:
Thank you, Jessica. Next question please.
Operator:
Your next question comes from the line of Benjamin Swinburne with Morgan Stanley. Please go ahead.
Benjamin Swinburne:
Thank you. Good morning. Sticking with the NBC announcement, Steve when you think about particularly that business outside the United States where there as Jeremy just laid out, there's a lot of non-pay TV households. What led you to the decision to sort of bundle this or link this with the broader NBC bouquet of channels in terms of positioning it for consumers. I know it's going to be available I think for a subscription outside of the bundle, but it seems like it's positioned primarily for bundled customers and outside the U.S. the definition of the bundle gets sort of murky and Sky's been a leader in sort of offering those more skinny tailored bundles. So how do you think about this outside the U.S.? And then on the licensing side, it sounds like where we shouldn't expect the big impact of financials. I think when I add up 2018's licensing revenues at NBC, it is north of 6 billion across all your businesses and that's been a huge growth driver over the years. How do you think about pulling some of your big titles like the office back on platform overtime and why did you sort of land, where you landed on that approach?
Steve Burke:
So, in the United States, 80% of the addressable households are multi-channel subscribers, that's obviously not the case in many places around the world. But between the United States and Sky's footprint in the U.K., we think we should start and try to gain as much scale as possible with an ad supported free to consumer service. There will be countries where we launch. SVOD only, countries that don't have the kind of advertising ecosystem that we have in the United States or in parts of Europe, there will be places where we have different strategies and obviously or the rights we have, the shows we have will vary by country. But if you look at Comcast and Sky alone, Comcast Cable and Sky alone, you're well over 50 million customers. And so the ability have launched to have those 50 million customers, get all those great programming for free, we think not only gets us to scale but is also good for Comcast Cable and Sky. You're going to be offering a lot of good things to people who are subscribing to those services and we'll have those discussions with Charter and DIRECTV and everybody around the world that's a multichannel supplier. In terms of content and taking things that are currently licensed elsewhere and moving them to the platform, I think it's going to be very positive for us financially because in effect, we're going to be a brand new buyer. So we have long sold to everyone, we've sold to SVOD, we've sold to cable channels that we don't own and even broadcast channels that we don't own. What's our feeling is, if you're in the television business, you should work with the best people, have the best shows and sell them wherever it makes the most sense. And we'll have the same philosophy ourselves. We do feel we under monetize significantly on the Internet and we under monetize on free platforms and we also under monetize on SVOD platforms. So as more and more content becomes available, I think a lot is going to be on our platform, but we will continue to sell on other platforms depending on the show, depending on the prices that we can command for those products. And so I think it's fair to assume that when we launch, we'll have a lot of content, we have a significant amount of content to launch that will only increase overtime. But we'll go show-by-show, instance by instance and figure out what makes sense at the time those rights come back to us.
Benjamin Swinburne:
Thank you. That's helpful.
Jason Armstrong:
Next question, please.
Operator:
Your next question comes from the line of John Hodulik with UBS. Please go ahead.
John Hodulik:
Great, thanks. Three question on Cable for Dave. You know lot of focus on the broadband business but the video business is holding up better than we expected, both from a subscriber and a revenue standpoint. Maybe you could just comment a little bit about what you're seeing from a competitive standpoint maybe in terms of code cutting trends as well and given the sort of higher than typical price increases we saw late and early this year, can the revenue improvement that we've seen in that line continue into 2019 versus what we saw in 2018? Thanks.
David Watson:
Thanks, John. Well, video remains very competitive area. And I really don't think it's going to change anytime soon. And our game plan is going to remain the same that we're going after and will attract the most profitable video customer relationships that we can. And we're going to continue to manage the shift as Brian and Mike's talked about and focusing very much on the connectivity business. But improving the connectivity business and competing, video still remains an important part of packaging. So I think the competitive environment remains challenging, we'll watch it closely. And what happens, we always make adjustments and if there are opportunities based on what the competitive landscape is then our packaging will be there to benefit from it. But our main focus is continuing to take X1 leverage that with broadband and we have other opportunities in Mobile to be able to package things. So we're really not changing our approach and it's improved. Overall the financial performance, you look at the overall customer relationships 1 million customer relationships that we've added, obviously fueled and helped by broadband. But when you couple great video with great broadband then I think that it helps us financially. And we'll see what happens in terms of video share but we're so for pleased with this quarter and can't comment too much further into next year.
Brian Roberts:
Let me just add that, kudos to the X1 team. I think they launched Amazon really flawlessly at year-end, Amazon Prime video following up on Netflix and YouTube. We've transformed that product every year and made it better. And at the same time, we have a disciplined under Dave's team to look for profitable video as we've made this transition. So it's this alchemy of leading with broadband now, we have way more broadband customers and we do video customers that's a huge shift in the company and we've managed that shift I think to intelligently still invest in our video business but not chase every single subscriber all the time. And I think the balance is why you see great cash flow growth, RGU growth, customer relationship growth, lowest churn, more digital interactions, less cost and free cash flow therefore growing at its best clip in a number of years. So I think it's a real balanced job and led by still a lot of passion around X1 and video.
John Hodulik:
Okay. Great. Thanks, guys.
Jason Armstrong:
Thank you, John. Next question, please.
Operator:
Your next question comes from the line of Philip Cusick with JPMorgan. Please go ahead.
Philip Cusick:
Hi, guys, thanks. Can you expand on Cable costs and margins, it looks like you did a similar price increase to last year and you've said that programming costs should again be muted. How do you think we should - how should we think about trends in non-programming OpEx for customer, are you focused on bringing those numbers down further like calls and truck rolls or is margins expansion more a function of mix shifting to broadband and business? And if all that's right, is anything else going on that would mean that margin growth at 50 basis points is the high-end versus the 80 bps you did in 2018? Thanks.
Michael Cavanagh:
So Phil, it's Mike. I'll start and Dave can pile on. But I think it's all in 50 basis points of margin improvement. It's some of all of the above, but I think as I've said repeatedly that Dave and team are doing the same things on an ongoing basis in terms of staying focused on non-programming expenses which is the customer experience journey which has been of great value to our customers. And so a virtuous cycle that continues to continue to make it a better more digitized experience which brings out cost in the businesses, gets reinvested in other parts of the experience. But all that's going to continue. And I think confident that non-program expenses will be managed well going forward and it's embedded in that 50 basis points of margin improvement. We said the kind of another lower year of programming expense growth as we predicted two, three years back that that would be the trend. And so again it's all in there. And there is there is a mix shift going on as you point out and the more we see a shift to connectivity, which we have in the revenue mix that's long term positive trend for the margins in the Cable business as well. And hopefully we beat our expectations like we did last year, but our expectations are 50 basis points of improvement.
Stephen Burke:
If I can follow-up…
Brian Roberts:
In addition to the connectivity focus that we have which is helps margin that helps us overall in terms of growth, they are emphasize what Brian said just the focus on packaging and going after the profitable customer relationships that we are broadband and video. And we've remained very optimistic about taking transactions out of the business, we spend a lot of time thinking about the digital experience for customers and just the best way to take out unnecessary telephone calls, truck rolls by just letting customers handle their solutions independently. So I think Mike gave the guidance in terms of expectations and margin, but extremely focused on non-programming expense.
Philip Cusick:
Mike, if I can follow-up. Now that Dave owns the wireless side, can we assume that those losses have probably peaked?
Michael Cavanagh:
We're you know at a level where we're really pleased with what we see happening in the mobility business and hence the move into the cable business. I think we've said for a while now that we're running now at a level of ads that the losses are going to be commensurate with what the ad trajectory looks like from here. So let myself get pinned down on that one but that is the two will go hand in glove with each other and we like the pace of growth that we've had in the business over the course of 2018, I think hopefully we get something similar in 2019.
Philip Cusick:
Thanks, guys.
Jason Armstrong:
Thank you, Phil. Next question, please.
Operator:
Your next question comes from the line of Rich Greenfield with BTIG. Please go ahead.
Rich Greenfield:
Hi. Wondering about programming, so DISH dropped Univision earlier this year or late middle of last year and really hasn't seen any meaningful negative impact. We've got the RSNs from Fox which after Fox got out of buying them, looks like they're about to be orphaned. Just curious how you think about rightsizing content within the bundle to provide cheaper packages, we've seen a lot of the vMVPs with much lower cost bundles. And as you kind of have added more of these third party apps, you were just talking about Netflix, Amazon, YouTube being on the set top box, just thinking about like is there the potential to really transform programming cost or bundle dynamics over the next couple of years as deals come up?
Brian Roberts:
Thanks, Rich. So a couple of things. I think you raise a very good point. Our focus, we've been very disciplined in our approach to programming and how we value content and the use of data to understand this. So what goes into packaging and so that that has been something that we've been doing for several years now. That's not brand new but we're very focused on understanding the content value. The point you make in X1 is game changing in that as we look at it and we aggregate all the different apps and all the content that's available and the ability to connect all these assets through the great voice recognition capability delivered 9 billion voice commands last year. So X1 just gives a strategic flexibility with programming options. And so and we look at it very broadly that way and we provide I think the best of live, the on demand in terms of DVR and then now with all this new content that comes on, I think that just gives us the strategic flexibility. So I think it's a very good point and we look at it that way.
Jason Armstrong:
Thank you, Rich. Next question, please.
Operator:
Your next question will come from the line of Craig Moffett with MoffettNathanson. Please go ahead.
Craig Moffett:
Hi. Good morning. Brian, I got a strategic question for you on the wireless business. Now that you've had your wireless MVNO operating for about a year now and seem to have settled into a sort of solid growth pattern. What have you learned and how do you think about the relationship with Verizon going forward and sort of where would you like that relationship to go? And then as a related issue, how does that inform, you are thinking about the 600 megahertz spectrum that you purchased in the last auction?
Brian Roberts:
Well, I don't think we have any new revelations on that last part of the question on the 600 megahertz. But I think we're very pleased with the relationship with Verizon, big companies there's always going to be some issue somewhere between those one moment in time or another. But if you step back and say we've become a meaningful contributor to the wireless net adds in our markets where constantly looking to innovate the product and make sure we have the latest offerings available, sometimes we're successful that, sometimes where we're not perfect. And I think we've hit a good stride as Mike and Dave were just talking about it. So I think the strategy to become a meaningful part of some other folk's networks rather than go out and build our own very comfortable with that broad category of question. There's plenty in the detail that is always being worked on. Dave, you're closer to it. I just want to add one of the point then before that is what we learned. We've learned the wireless can really achieve what we thought, which is to reduce churn for the customers who take all our products. And if you go back to the Uber view that we're now looking for profitable relationships and make those relationships deeper, more digital, better experience and better value, wireless checks a lot of those boxes particularly on value, the way we are structured, simple offer, there is only two options, customers get it. Most of the people take by the gig and that is how our relationship with Verizon works. So it sets up economically to be some particle. And I think we're on a trajectory that we believe we can get to as we said standalone economics that support the business and we're on our way.
David Watson:
Yeah, I would add that we participate as Brian said in the mobile business and pleased with the progress that we're making. We also participate in wireless. We generate a lot of data traffic over Wi-Fi in the home, over 80% of the data traffic on smart phones is delivered through Wi-Fi. So I think we're beneficial to each other's networks in that way. We're pleased in that the reason - one of the main reasons as Brian mentioned, we looked at broadband retention. it's early days but it's working and the contribution of that when mobile consideration is people go to retail and look at other sales channels that we have and they are asking about mobile than they consider other lines of business. So all of these things are encouraging and I'm pleased with our progress.
Craig Moffett:
Thank you.
Jason Armstrong:
Thank you, Craig. Next question, please.
Operator:
Our next question comes from the line of Doug Mitchelson with Credit Suisse. Please go ahead.
Doug Mitchelson:
Thank you so much. Good morning. One for Steve, one for Dave. Steve, it seems like the media trends, advertising and pay TV subs are a bit better than investors might have expected. And last quarter, you mentioned that virtually MVPDs have plateaued and suggesting core kicked in commentary this quarter, pay TV sub and trends are improving suggest the offer. I just want to get my bearings on what you saw for video subscriber trends in 2018 on your fully distributed channels, since you have the broadest distribution of any media company and what you expect in 2019? And I'll just throw the question for Dave in there as well. Just any update on trends for high speed Internet subscriber growth in 2019 and the pricing environment as well. I do note in 2018, a lot of the high speed Internet customers came from single play which was different from 2017 and prior. And any thoughts as to whether that boosted growth in 2018 or whether you feel that was a pretty normal steady state type growth rate would be helpful? Thanks.
Steve Burke:
So, I think we've always felt that the television ecosystem was healthier than maybe some people thought. We really had an extraordinary television year this year we grew EBITDA by 15% which was way in excess of what we thought we would grow EBITDA and there were a whole bunch of factors in there. In terms of subscribers, we were - we had better year in terms of subscribers than we had budgeted and were entered 2019 better than we had forecast. It's very hard to predict the virtual MVPDs. If you look quarterly. The virtual MVPD growth somebody who might be the fastest growing and the first quarter might be the slowest and the second quarter as they change strategies and people figure out the market. But virtual MVPD growth was faster than we thought in 2018. At some point, we do believe it's going to slow down but we've did not - certainly did not see that in 2018. 2018 and the early part of 2019 are also very strong years for advertising. We had the strongest up front we've ever had. The network, primetime you know our ad sales were up double digits. The scatter market is extremely strong right now. So the television business you know we obviously have pressure on ratings as people migrated to digital and that's why one of the reasons why we're launching the direct-to-consumer product, but it's a very, very healthy business and we think it's going to be healthy for years to come.
David Watson:
Hey, Doug, Dave. So you know thinking about broadband, you know we feel about broadband in 2019 as we have in 2018 that it's our growth engine. And you know there as Brian mentioned, there's a consistency that we have had in broadband you know the 13th year in a row consecutively delivering over 1 million net additions. And so behind that going into 2019, feel the market continues to grow, you look you look at things like homes, employment, you look at macro conditions. But just as important as anything you look at the overall market penetration of 80%, there is room for growth there, you look at our penetration you know 47%, there is absolutely room for growth there. So you know in our view is that customers' expectations you know continue to go up in terms of how they're interacting with broadband, how they're leveraging it. So you know our focus is Brian as said is deliver the very best broadband product in the marketplace and xFi is that brand, the best of speed, coverage and control. And so in 2019, we're going to continue to do that. And along with that your point on single product and packaging, we've made some adjustments along the way. I think that it's more - our game plan is consistent, will be consistent, we do offer a great options for both. And if somebody wants to start off with the high speed only, that's great, but we also have wonderful packaging options that will talk to them about. So as important as anything as you look at the balancing share growth and rate, so you look at that I feel confident as well, in 2018 you know we along with great share, we grew the resi ARPU by more than 4% year-over-year for 2018. And if you look at then combining the overall continuity business, Bryan and Mike has mention that you look at business services, you know a big part of that is broadband and resi broadband you know it's growing nearly 10%, 24 billion. So we like our momentum, we like our game plan, I think it's very consistent and we're just going to focus on execution.
Douglas Mitchelson:
Thanks so much.
Jason Armstrong:
Great, Thank you, Doug. Regina, let's take one more question please.
Operator:
Your final question will come from the line of Marci Ryvicker with Wolfe Research. Please go ahead.
Marci Ryvicker:
Thank you. I have one for Steve and then one for Mike. Steve, as you launch the OTT business, I know you're not going to have a tremendous amount of incremental investment then. But as you do, where is that going to flow through the financial, is that going to be in the separate segments, is that going to be in the studios, I guess just trying to figure out what we're looking for? And then second for Mike. You talked about healthy EBITDA growth for Sky for 2019. When you say healthy do you mean the same 2% adjusted for 2018 or are you talking more mid-single-digits, I'm just trying to understand what your messaging? Thanks.
Stephen Burke:
So we currently have a several very profitable and successful television studios, cable one and a broadcast one and an international one and those studios will continue to produce for our existing channels. And increasingly over time, produce for direct-to-consumer and we will figure out the right kind of transfer pricing and margin for those services, so that everybody's to produce and continue to produce for all different outlets.
Michael Cavanagh:
And I am Mike. For Sky, healthy means you know really growth in customers, growth across all markets and you know growth in financial results which is better you know higher than last year is what I would say healthy is mid-single-digits is a fair you know level to think about. And I did point out that will be more back and waited for the reasons I have mentioned earlier just sports rights you know coming, reset for Italy in August of last year, so we'll have to in the second half of the year we'll lap that and we'll see the improved rates for Premier League and the UK business kick in in the second half. So we'll achieve that healthy growth over the course of the year with back half lighter and back end second half heavier.
Brian Roberts:
So let me just end the call by saying really how please we were at 2018 and we're off to a great start in 2019. I think just that last answer that Mike gave, we look at Sky as really unique, it's different than Cable and it's taking all of us time to understand those differences and the same thing, it's got the content company and it's covers the entire footprint where it offers its product. So as it renegotiates, it's probably got different characteristics than either of our two businesses. But I think you're going to like what you see and it's going to add to our capabilities worldwide. And those capabilities really do come together I think in the OTT announcement just to pick that as an example because not only will it draw out the best of our content creation capabilities whether that's in film or television, whether that's original or you know recurring series, it needs broadband to get the great capabilities of that streaming service and that's the core of where the cable companies focused. As we discuss this morning and that broadband had a fantastic 2018. And xFi has a roadmap of innovation unto itself in 2019 and beyond which is as exciting as what we've done previously on great speed and now we're looking at other ways. And all this takes advantage of X1 and Q which are the best capabilities in the world in what we do. We can always do better, we had 500 engineers meeting yesterday in our new Technology Center and we've just got a real you know I think credibility in the technology space now to keep innovating. And it all comes back to what we give our customers and we see how well Sky's performance has been and customer experience and NPS make great progress on the cable side taking truck rolls out and calls as we've heard NPS performance improvement. So all in all you know that's what's giving us the confidence to raise the dividend and to start 2019 off to a great start. So thank you to the team.
Jason Armstrong:
Thank you everyone for joining us today. Regina, we'll end the call there.
Operator:
There will be a replay available of today's call starting at 12 o'clock p.m. Eastern Time. It will run through Wednesday, January 30th at midnight Eastern Time. The dial-in number is 855-859-2056 and the conference ID number is 6837336. A recording of the conference call will also be available on the company's website beginning at 12 30 p.m. Eastern Time today. This concludes today's teleconference and thank you for joining. You may all disconnect.
Executives:
Jason S. Armstrong - Comcast Corp. Brian L. Roberts - Comcast Corp. Michael J. Cavanagh - Comcast Corp. David N. Watson - Comcast Corp. Stephen B. Burke - Comcast Corp. David Jeremy Darroch - Sky Plc
Analysts:
Benjamin Daniel Swinburne - Morgan Stanley & Co. LLC Philip A. Cusick - JPMorgan Jonathan Chaplin - New Street Research LLP (US) John C. Hodulik - UBS Securities LLC Marci L. Ryvicker - Wolfe Research LLC Craig Eder Moffett - MoffettNathanson LLC Jason Boisvert Bazinet - Citigroup Global Markets, Inc. Kannan Venkateshwar - Barclays Capital, Inc. Vijay Jayant - Evercore Group LLC
Operator:
Good morning, ladies and gentlemen and welcome to Comcast's conference call to discuss third quarter 2018 earnings and the acquisition of Sky. At this time, all participants are in a listen-only mode. Please note that this conference call is being recorded. I will now turn the call over to Senior Vice President, Investor Relations and Finance, Mr. Jason Armstrong. Please go ahead, Mr. Armstrong.
Jason S. Armstrong - Comcast Corp.:
Thank you, operator, and welcome, everyone. As always, let me now refer you to slide number 2, which contains our Safe Harbor disclaimer, and remind you that this conference call may include forward-looking statements, subject to certain risks and uncertainties. In addition, in this call, we will refer to certain non-GAAP financial measures. Please refer to our 8-K and trending schedules for the reconciliations of non-GAAP financial measures to GAAP. Turning to today's materials, we'll be doing things a bit differently with two segments to this call. First, as usual, Brian Roberts and Mike Cavanagh will make prepared remarks covering our third quarter earnings, after which they will be joined by Steve Burke and Dave Watson for a Q&A session related to our results. Then, we will move to a discussion of our recent acquisition of Sky with Jeremy Darroch, the CEO of Sky, joining Brian for a slide presentation, followed by Q& A. With that, let me turn the call to Brian Roberts to review our third quarter 2018 results. Brian?
Brian L. Roberts - Comcast Corp.:
Thank you, Jason, and good morning, everyone. This is a really exciting time for our company, as we are so pleased to have completed the acquisition of Sky, and today we look forward to talking more about that, which we'll do in a little bit. But let me first turn to our strong third quarter results and the many key achievements that I'd like to highlight. Cable's EBITDA growth of 7.6% was the fastest in six years, and net cash flow increased by 15.6%, the third consecutive quarter of double-digit growth. This impressive financial performance reflects the pivot we've made to our connectivity businesses, which have higher margins and lower capital intensity. In addition, we surpassed 30 million customer relationships, as year-over-year growth accelerated to over 3%. Customer relationship net adds of 288,000 were driven by 363,000 net new broadband customers, the best third quarter in 10 years. Collectively, residential broadband and Business Services revenue increased by nearly 10%. These results demonstrate that customers love our products. We are investing to harness the capacity and capabilities of our network and deliver innovative differentiated experiences, which we believe gives us a long runway for further growth. We are competing really well in residential broadband by offering customers the fastest speeds, most reliable Wi-Fi coverage in the home, and industry-leading Wi-Fi management and controls. We've branded our holistic broadband product as xFi, and continue to add new features, and we're rolling out our xFi gateways and pods to further enhance the service. We also recently announced that our 1-gig Internet is now available to nearly all of the 58 million homes and businesses passed in our footprint. This is the fastest deployment of gigabit speeds to the most locations in the country by anybody. It's a similar story in Business Services, with demand for our connectivity across small, medium, and enterprise customers driving double-digit growth. Led by our X1 platform, video plays an important supporting role in our strategy of driving whole-home economics and providing the best value and experience to customers, and we remain committed to competing for video subscribers we can serve profitably. By aggregating and integrating everything from linear TV to applications like Netflix, YouTube, and soon Amazon Prime Video, X1 deliveries an unmatched user experience and the broadest range of content that underscores the value of our broadband service. Our newest addition to the bundle, Xfinity Mobile, is also resonating with customers. In little over a year, we've crossed 1 million customer lines. Customers who subscribe to Xfinity Mobile have overall higher satisfaction, and our early results indicate that adding mobile improves broadband customer retention, one of our key objectives. Another success that I'm proud of is the progress we've made in improving the customer experience. Over the last 12 months, customer satisfaction scores have increased, and we have taken out 16 million calls handled by our agents and reduced truck rolls by over 1 million year over year while adding nearly 1 million customer relationships. What's enabled us to do this is our transformation of the way customers interact with us. Over 75% of the interactions are now being completed through our digital touch points. Providing more digital tools remains the key focus as we go forward, and that will help take additional operating costs out of the business. Now turning to NBCUniversal, Cable Networks and Broadcast TV EBITDA collectively increased by 6% in the third quarter, reflecting growth across retrans and affiliate revenues, content licensing, and advertising. Some highlights from the recently completed 52-week season included NBC Broadcast finishing number one in total viewers for the first time in 16 years, along with our win among adults 18 to 49 for the fifth consecutive year in prime, and Telemundo's second consecutive win among adults 18 to 49 in Spanish language prime. The new season is off to a great start as well. Both networks continue to lead the competition, and NBC holds four out of the top 10 shows in prime, the most among the broadcasters, as well as two of the top three new premieres this season with Manifest and New Amsterdam. Thanks to Bob Greenblatt for building this momentum, and we're excited with George Cheeks and Paul Telegdy, who are off to a great start. At Cable Networks, MSNBC had an outstanding quarter once again, with record ratings resulting in its largest lead ever over CNN in key dayparts. As these results demonstrate, we have the right TV content with more ways to monetize it than ever before. At Film, we had record profitability in last year's third quarter, thanks to Despicable Me 3. While this year was lower without a comparable animated film, it was still a healthy quarter, with successful theatrical results from Jurassic World, Mamma Mia, and other films. We are looking forward to 2019 and beyond, when we will see a ramp up to multiple animated releases from Illumination and DreamWorks, as well as the return of some of our best franchises. Finally, at Theme Parks, our park in Japan experienced multiple unprecedented weather events and natural disasters that impacted results, as Mike will cover in more detail. Our thoughts are with those many in Japan who were affected by these devastating typhoons and earthquakes. We remain very confident and excited by the long-term trajectory of the parks business as we continue to execute on our successful strategy of driving growth through new attractions and adding hotel rooms, as well as the opening of a new park in Beijing in the coming years. This is a fantastic time in our company's history. We delivered a strong quarter with some of the best results in years. We've transitioned to more of a global company with our acquisition of Sky, and now we are getting started on the next phase of our strategy. With that, let me turn it over to Mike for more details on our results.
Michael J. Cavanagh - Comcast Corp.:
Thanks Brian, and good morning, everyone. I'll begin on slide 4 with our third quarter consolidated results. Revenue increased 5% to $22.1 billion. Adjusted EBITDA increased 2.5% to $7.3 billion, reflecting strong growth of 7.6% at Cable, partially offset by a decline of 8.5% at NBCUniversal, which I'll provide more context around in a moment. The Corporate and Other segment results included an EBITDA loss of $178 million for Xfinity Mobile. Our adjusted earnings per share increased 27.5% to $0.65 for the quarter. On a year-to-date basis, adjusted earnings per share increased 22.4% to $1.91, reflecting the benefits of tax reform, which lowered our effective tax rate by about 10 percentage points year over year to 24%, as well as solid operational momentum. And finally, free cash flow was $3.1 billion in the quarter, bringing the year-to-date total to $10.5 billion. Turning to the details of the quarter, starting with Cable Communications results on slide 5, revenue increased 3.4% and EBITDA increased 7.6%, resulting in a 160 basis point year-over-year margin improvement to 40.7%. Adjusting for the negative impact of storms in the third quarter of 2017, Cable EBITDA increased 6.9%, reflecting the strong underlying trends in the business. Customer relationships increased 3.4% year over year to 30.1 million, including 288,000 net additions in the third quarter. On a per-relationship basis, revenue was relatively consistent with the prior year and EBITDA increased by 4.4%. Cable's performance was again fueled by momentum in our high-margin connectivity businesses, residential high-speed Internet and Business Services. High-speed Internet revenue was the largest contributor to overall Cable growth, increasing 9.6% to $4.3 billion. We have added over 1.2 million net new residential broadband customers in the last 12 months, including 334,000 net additions in the third quarter. Our offering is resonating with customers, as our consistent innovation and investment in our network has enabled us to stay ahead of customer expectations for not just high speeds, but also wall-to-wall Wi-Fi coverage and the ability to manage the increasing number of devices attached to their home networks. With 1-gig speeds available throughout our footprint coupled with the best Wi-Fi coverage and innovative xFi control features, we are well-positioned to continue to win in broadband. Connectivity is at the epicenter of our relationship with customers. And while part of our strategy is to effectively target customers whose current needs are met with broadband only, the majority of our customers are still best served with our bundles of multiple high-value complementary products that provide the best experience and deepen our relationship. One of the best ways to utilize our broadband is to consume video, which is why we continue to innovate around X1 and bring together the best online content along with linear TV. With X1, we have the best platform to serve customers looking for the most content choices and a premium experience, and we are competing well in this segment. However, competitive pressures continue, including from virtual MVPDs, particularly in the lower value segments, contributing to our 95,000 net residential video customer losses in the third quarter. Video revenue declined 2.9%, reflecting these customer losses as well as the comparison to a pay-per-view boxing event in last year's third quarter. Excluding the impact of this event, the third quarter video revenue decline would have been similar to the second quarter's decline of about 2%. Another attractive proposition for our broadband customers is to bundle Xfinity Mobile. We ended the quarter with over 1 million customer lines, with 228,000 net additions in the quarter. We are pleased with our progress in mobile. And while it's still relatively early, the results we see are supportive of our key objectives when we entered the wireless business, including deepening the relationship with and improving the retention of broadband customers, attracting new broadband customers, and generating positive standalone economics once we reach scale. Connectivity is also at the core of our relationship with business customers and drives our ability to continue to take share across small, midsize, and enterprise customers. In the third quarter, Business Services revenue increased 10.6% to $1.8 billion, reflecting a 6% year-over-year increase in business customer relationships to 2.3 million and a 4.4% increase in revenue per relationship. I'd also note, advertising was a driver of Cable revenue growth in the third quarter due to robust political ad spending. Cable Communications advertising revenue increased by 15.2% to $684 million. Excluding political, cable advertising revenues increased by 0.6%. Now turning to Cable expense and margin on slide 6, total cable expenses increased by 0.6% year over year, driven by a 1.4% increase in programming costs. As a reminder, last year's programming costs included additional expenses associated with the pay-per-view boxing event. Non-programming costs were flat compared to last year and down 2.9% on a per-customer basis, as we continue to focus on disciplined cost management and improving the customer experience. Notably, customer service expense decreased by 4.9% despite our growth in customer relationships, reflecting the benefits of improvements we've made to our products and the way we serve customers, including reduced call volumes and more customer interactions through digital platforms, as Brian highlighted. Overall, this expense management coupled with healthy revenue growth has resulted in consistent EBITDA margin expansion over the course of the year. On a year-to-date basis, Cable EBITDA margins are up 100 basis points compared to last year. As a result, for the full year we now expect to be toward the high end of our guidance of 50 to 100 basis points of margin expansion. Cable capital expenditures in the quarter decreased by 5.7% to $1.9 billion, primarily reflecting lower spending on customer premise equipment, as X1 is now deployed to nearly 65% of our residential video customers. On a year-to-date basis, Cable capital expenditures decreased by 6.9% to $5.4 billion, as declines in customer premise equipment spending were partially offset by increased investment in line extensions and scalable infrastructure, consistent with the broader shift in our business towards connectivity. Cable CapEx intensity was 14.1% in the third quarter and 13.2% year to date. We expect capital expenditure intensity to increase sequentially in the fourth quarter, following typical seasonal patterns. However, for the full year, we now expect the reduction in capital expenditure intensity to be towards the high end of our guidance of 50 to 100 basis points. Wrapping up Cable, strong EBITDA growth and margin expansion together with declining capital expenditures resulted in net cash flow growth of 15.6% in the quarter and 14.8% year to date, underscoring the attractiveness of our connectivity-driven growth model. Now let's move on to NBCUniversal's results on slide 7. NBCUniversal revenue increased 8.1% to $8.6 billion and EBITDA decreased 8.5% to $2.1 billion, reflecting healthy results in our TV businesses more than offset by a difficult comparison at Filmed Entertainment and the impact of severe weather and natural disasters that affected our Japan theme park. Cable Networks revenue increased 10.8% to $2.9 billion and EBITDA increased 6.9% to $968 million, reflecting growth across affiliate fees, content licensing, and advertising. Distribution revenue increased by 9.5%, driven by the ongoing benefits of previous renewal agreements as well as moderating subscriber losses due to consumer adoption of virtual MVPDs. Subscriber declines at our cable networks were again less than 1% in the third quarter, an improvement compared to recent trends of 1.5% to 2% declines. Content licensing and other revenue increased by 36.1%, driven by the delivery of content under our existing licensing agreements as well as new deals, which reflect the healthy demand for our content with more buyers than ever before. Advertising increased 4.2% due to continued strength at MSNBC as well as strong pricing overall, partially offset by ratings declines. Broadcast Television revenue increased 15.4% to $2.5 billion, reflecting increases in advertising, content licensing, and retrans revenue. Advertising revenue increased 9.2%, primarily driven by higher rates and Telemundo's broadcast of the World Cup. Excluding the impact of the World Cup as well as the timing benefit of an extra Sunday night football game in the quarter compared to last year, advertising would have been roughly flat year over year. Content licensing grew by 24.7%, reflecting the delivery of content under our licensing agreements. Retrans revenue increased by 21% to $434 million and EBITDA increased 1.8% to $321 million, as these strong revenue results were partially offset by programming and production costs associated with the World Cup. Excluding the World Cup, EBITDA would have increased over 10%. Film revenue increased 3.8% to $1.8 billion and EBITDA declined 44.2% to $214 million as the highly profitable hit Despicable Me 3 as well as carryover benefits of our successful slate in the first half of 2017 created an expected tough comparison to last year's third quarter despite the theatrical success of Jurassic World
Jason S. Armstrong - Comcast Corp.:
Okay. Thanks, Mike. As I mentioned up front, we'll now take questions on our results before we turn to our presentation on Sky. Regina, please open up the call for Q&A.
Operator:
Our first question comes from the line Ben Swinburne with Morgan Stanley. Please go ahead.
Benjamin Daniel Swinburne - Morgan Stanley & Co. LLC:
Thanks. Good morning. Maybe for Brian, the X1 really led the way in terms of next-generation set-tops when you guys started building that out years ago. When you look at the video business going forward, how are you thinking about the product roadmap? I know the company is focused on bringing more third-party apps into the ecosystem, and you've seen folks like Amazon and Apple embrace a channel strategy. How are you thinking about leading with video going forward from a product and consumer perspective, and what does that mean for the financials of the business? And then I just had one follow-up.
Brian L. Roberts - Comcast Corp.:
Okay, I'm going to start out, let Dave talk a little bit about that. So I do think that X1 is the best in the world. And I think – and that's because we've embraced things like Netflix, YouTube, voice control guide. We have a long roadmap of more things. Top of the list is Amazon Prime shortly. And then beyond that, tremendous innovation, things like when we're watching a football game, all the other things you may want to do while consuming it, looking at stats, being able to someday interact, look at your fantasy leagues. I don't think we're anywhere near the completion of what the technology is capable of. Second, we've used video in a way to support the broadband business, and that combination seems to be working quite well, but there's other applications throughout the whole home where voice can play that role. And artificial intelligence is the other area that we're using across the whole customer experience and the same platform is being used from everything from figuring out those sports scores and data that you want to recommendations of shows and entertainment to customer experience, service quality, and texting to customers appointments and scheduling. So we're building a great capability as a technology company, and I don't think we had any of that just a few short years ago. Dave?
David N. Watson - Comcast Corp.:
We've often thought that X1 is an operating platform which not only the most preferred video applications would be there, but we also thought, as Brian said, that there are going to be many other applications, music, gaming. And as IoT continues to make progress, you're going to control your home experience in many ways, including right through the television in X1. So our mission is to just make it simple and easy. And we're processing right now the way we've connected Netflix, the way we were doing – we will do Amazon and we're already doing it with YouTube, we're processing about 2.1 billion voice commands a quarter, and it's just easy. So from our standpoint, we think there's a long runway ahead to continue to have X1 be the aggregator of aggregators. So we're optimistic with that.
Benjamin Daniel Swinburne - Morgan Stanley & Co. LLC:
Then maybe just same question, Dave, on broadband. I think you're more or less done with DOCSIS 3.1. What's next for the evolution of the Broadband business to continue to maintain or even extend your lead against competition when you think about the product and technology and network roadmap for that business over the next couple years?
David N. Watson - Comcast Corp.:
I think it starts with the fact that broadband – DOCSIS is a great standard. It's a very efficient one in that we've been steadily investing in the network in terms of node splits and expansions. So our focus around broadband is bringing to life our xFi brand, where it's the same thing we did with X1 for video we're doing with xFi. And xFi stands for the best of speed, the best of coverage and control. Dana Strong and her team are doing a really nice job bringing xFi to life. And the proof points are there. As Brian mentioned, we have virtually our entire footprint is now deployed with 1-gig. We have the best-in-class gateways, pods that are delivering best-in-class in-home Wi-Fi capability. And the amount of devices that are being activated and used in the home continues to escalate. So the control aspect of this I think we are also standing out, and our xFi app is just terrific, and a lot of usage, a lot of engagement with that. So I think we're going to keep our lead. We're going to stay focused in terms of how we differentiate broadband, not only in speed but also these other aspects. And I think this is where our focus is. It's connectivity in residential, in commercial. It starts with that, and I think this is – it didn't happen overnight. We've been steadily focused on this and we'll continue to be so.
Benjamin Daniel Swinburne - Morgan Stanley & Co. LLC:
Thank you.
Jason S. Armstrong - Comcast Corp.:
Great, thank you, Ben. Next question, please.
Operator:
Your next question comes from the line of Phil Cusick with JPMorgan. Please go ahead.
Philip A. Cusick - JPMorgan:
Thanks. Mike, can you talk about cable margins? I appreciate the increase in guidance for the year, but that still seems conservative given typical 4Q seasonality and the political advertising potential. Anything happening in 4Q that should take us out of the seasonal trend? And then going forward, you've talked in the past about a continued pause in programming renewals next year, revenue shifting to higher-margin broadband and business, and it seems like costs can come down further. Any reason we shouldn't look for similar margin growth next year? Thanks
Michael J. Cavanagh - Comcast Corp.:
No, Phil, not a lot to add to what we said previously and what we said today. So we're happy to firm up guidance on margins and on capital intensity at the high end of the improvements we talked about at beginning of the year for the very reasons that Dave just highlighted. So it is a shift to higher-margin connectivity businesses are definitely helping to drive margin and drive net cash flow, as Brian said. Net cash flow in the Cable business up 16% year over year, quarter to quarter. So those trends will continue on the programming side. As we said, the last two years prior to this one were ones with big renewals, and so for a period of time, we will see relief on that side of the things. And everything that Dave's team is doing in terms of controlling expenses on the non-programming side, keeping expenses overall flat on the OpEx side while we grow customer base and improve customer experience are all initiatives that continue to roll through. We won't give guidance beyond this year, but obviously that type of work is ongoing and continued runway ahead.
Philip A. Cusick - JPMorgan:
Thanks, Mike.
Michael J. Cavanagh - Comcast Corp.:
Yes.
Jason S. Armstrong - Comcast Corp.:
Thank you, Phil. Next question please.
Operator:
Our next question will come from the line of Jonathan Chaplin with New Street Research. Please go ahead.
Jonathan Chaplin - New Street Research LLP (US):
Thank you, two quick questions, if I may. First on share repurchases, you've suspended them for next year, but we don't have you getting back to 2.2 times leverage until the end of 2020. I'm wondering if you could restart repurchases before you get all the way down to your recent leverage threshold, or whether it's really pushed out to 2021. And then on wireless, it looks like the losses, EBITDA losses have been steadily receding. Have we passed the peak in losses, and would you expect the losses to continue receding from here? And on subscriber growth, there's been a nice gradual steady progression in growth. Should we expect this trend to continue, or is there an opportunity to see a more meaningful acceleration in growth as you bundle the product together with broadband and really drive home the savings that consumers can get by taking wireless from you? Thanks.
Michael J. Cavanagh - Comcast Corp.:
Jon, it's Mike. I'll take the first one. So on share repurchases, our intention is to get ourselves back within 18 to 24 months, as I said, to the neighborhood of leverage consistent with the ratings that we maintain and the commitments we have made there. We'll take it one year at a time. So suspension of the buyback for next year is already safe at this stage. But I will say again, we intend to make that our priority. We're going to focus on the organic plans in each of our existing businesses, continue to drive the execution in all the businesses, and we'll see what happens in the world year by year from here.
David N. Watson - Comcast Corp.:
This is Dave. I'll go into Mobile. So after starting this category, launching the category last spring, I think we're off to a really good start. We're ending Q3 with over a million customer lines and I think solid momentum. It's early, very early, but we're encouraged in that we're looking at mobile. One of the top reasons why we did it is to improve in particular broadband retention. So just early pulse check on that is showing that there is real hope there. So we like that. The other two reasons – stand, we're very consistent on this point that we're going to achieve positive standalone wireless economics at scale and that we're also going to look to attract even more broadband customers and more opportunities to expand the relationship through mobile. So overall, the trending is what we expected. It's still early but encouraged.
Jonathan Chaplin - New Street Research LLP (US):
Thanks.
David N. Watson - Comcast Corp.:
Thanks.
Jason S. Armstrong - Comcast Corp.:
Thank you, Jonathan. Next question please?
Operator:
Your next question comes from the line of John Hodulik with UBS. Please go ahead.
John C. Hodulik - UBS Securities LLC:
Great, thanks, maybe a quick question on the broadband market. You've seen some good comps on the net add side. What would you say is the primary driver for that improvement that we've seen after seeing some deceleration for a while? And along with that, have you seen any changes in the competitive environment to date? Thanks.
David N. Watson - Comcast Corp.:
You go through competitive cycles and most certainly in broadband, and we saw there was just a little bit more promotional activity. But you have to look at I think the absolute performance in terms of how we look at it. The best, as Brian said, our net add performance was 363,000 broadband net additions, best in 10 years. And you look to the drivers, very solid churn. It's an attractive product. And we continue to differentiate, as I mentioned earlier. Our focus is to have the best product in the marketplace, that we will have the best speeds, delivered now 1-gig availability. You have 70% of our customers that have 100 megabits and above. Where people are going, the expectations around broadband are going up in terms of all the different opportunities, whether it's streaming, applications, so there's a real appetite for better broadband. And the bar is being raised, not just in speed but in terms of in-home coverage. So we want to stand out in providing the best in-home experience, and we think we're delivering on that with xFi, and so all three, speed, coverage, and control. And then you look at the results in terms of churn improvement but also the broadband ARPU going up at 4.5%, a little over 4%. We're real pleased with that too. I think it shows the overall value of broadband. So I think I like the runway. One of the main things to me too that speaks to the runway is our penetration, about 46.5%, the overall market place at 80%. There's room for growth. And we have markets – some of our local operating areas that are well above that average. We should do better, and so we're expecting to do so.
John C. Hodulik - UBS Securities LLC:
Thanks, Dave.
Jason S. Armstrong - Comcast Corp.:
Thank you, John. Next question, please?
Operator:
Our next question comes from the line of Marci Ryvicker with Wolfe Research. Please go ahead.
Marci L. Ryvicker - Wolfe Research LLC:
Thanks. I want to focus a little bit on NBC and NBCUniversal, and I guess as it relates to both the broadcast and cable networks. I guess, Steve, there's some concern that the virtual MVPDs are actually slowing, although opening comments would suggest otherwise. So can you talk about the pay-TV sub trends on the media side? And then secondly on advertising, we know political is coming in really strong, but there have been some questions on underlying trends, especially in the auto category with trade wars with China. I don't know if NBC is just a different animal and trends have been stronger, so we shouldn't extrapolate. So any color on the ad side would be helpful too.
Stephen B. Burke - Comcast Corp.:
So the television business, despite all the well-known factors that make it look like a less good business in the next 10 years than it has been in the last 10 years, our television business is very strong. We've had seven quarters in a row of 7% or better OCF growth on the cable side. Broadcast is doing just fine. The advertising market is very strong. Scatter is strong. We had the best upfront we've ever had just a few months ago, and scatter is up very substantially. Political is way up. We're having a very, very strong political. I'm talking on the NBCUniversal side, not for Spotlight, although I think some of the same trends are there. A very, very strong political season, it looks more like a Presidential year than a midterm year. In terms of sub trends, every single month if you look at the trailing 12 months and you add up traditional MVPDs and virtual MVPDs, every single month for literally the last year, those trends have gotten better. In the most recent month, those trends did not keep getting better. They stayed about the same. So I think maybe the growth of the virtual MVPDs is starting to plateau, at least for the last month. But those trends have been getting better, and it really comes from traditional MVPD sub losses. It's about the same. And then virtual MVPDs as they launched and got more aggressive growing, and that appears to be flattening. But our television business continues to be very, very strong. And I think as the world pivots here toward more streaming, we want to make sure that we respect and nurture and continue to invest and continue to outperform on the television side wherever the world goes in terms of new technologies.
Marci L. Ryvicker - Wolfe Research LLC:
Great, thank you.
Jason S. Armstrong - Comcast Corp.:
Thank you, Marci. Why don't we take one more question for this segment of the call?
Operator:
That question will come from the line of Craig Moffett with MoffettNathanson. Please go ahead.
Craig Eder Moffett - MoffettNathanson LLC:
Hi, thank you. First, Brian, congratulations on the Sky acquisition. For Cable, I want to return to the question about margins and capital intensity, if I could. The trends as you've discussed and as some of the questions have suggested are running meaningfully ahead of historical trends. With costs growing at near zero – non-programming costs growing at reasonably close to zero, have you changed your view of how high margins can get in this business? And similarly on capital intensity. I think you used to always say 15% was the long-term guide – goalpost, if you will. Is that lower now? Is your sense that capital intensity in this business could be meaningfully below the mid-teens?
Michael J. Cavanagh - Comcast Corp.:
Craig, it's Mike. I'll start and Dave can finish. Like I said earlier, I think the trends, the efforts, and the mix of business dynamics, efforts on the cost side and just the customer experience side, are improving margins, have improved them I think. We won't predict where they go from here, but just the idea that there are still efforts that will continue consistent with what we've seen. And the same positive dynamics of the mix shift to connectivity, given the efficiency, as Dave described, of our hybrid plant for the long run looks to be very good. I won't go there in terms of capital intensity over the long term because I don't – actually, we've never really had long-term guidance like that. But I think we're pleased with the financial model and the prospects for the financial model in the cable system looking through years ahead.
David N. Watson - Comcast Corp.:
I think just to add, I think everything starts, Craig, from our standpoint of driving healthy profitable revenue in that the high-margin connectivity businesses – that's why this is so important, broadband, but also Business Services. Bill Stemper and his team doing a terrific job driving all three segments, SMB, midmarket, and now enterprise, there's just room for growth there. So we're very focused on that. The second thing that Mike has touched on that helps margins, we're incredibly focused and very consistent on improving the customer experience. I think this goes hand in hand. Taking transactions out of the cable business is good for the customer, it's good for the business. When you look at some of the results in the quarter, we've taken out over 5.5 million telephone calls. We've taken out a material amount of truck roll, and just we're just focused on onboarding, repeats. We're proactively looking at customer issues and solving them in the first place before they even call us. So this is where our focus is. I think it's really good. It takes out the unnecessary cost in the business. We're going to continue to be very focused on it, and I see a good runway for improvement there.
Brian L. Roberts - Comcast Corp.:
I think it's a perfect transition point. Thank you, Craig, for that question because it underscores the strength and the momentum of the core company and the core businesses. And Cable Broadband, the pivot, best results in a decade. NBCUniversal, we've had a double-digit compounded rate of growth since we bought the company, and it sets us up for what's next. Jason?
Jason S. Armstrong - Comcast Corp.:
Okay. Thanks, Brian. So we'll wrap up the third quarter earnings portion of our call there and transition now to a discussion of our recent acquisition of Sky. As a reminder, we'll take questions again at the end of this segment. Analysts must get back in the queue if you want to ask a question by pressing *1. With that, let me turn things over once again to Brian.
Brian L. Roberts - Comcast Corp.:
I'm delighted to have Jeremy Darroch here with us today, Sky's long-time successful CEO. We think Sky is an incredible and unique standalone business that fits perfectly with Comcast. And the best way for you to hopefully reach the same conclusion is to hear directly from Jeremy about Sky's market position, brand leadership, and strong growth potential. And then I'll talk a bit about how excited we are about the combined company and its prospects. Jeremy, welcome.
David Jeremy Darroch - Sky Plc:
Okay, thank you, Brian, and good morning, everybody. Today I'm going to cover two things. First, I'll explain a little bit about Sky's business, and then I'll talk about our existing plans to grow the business over the medium term and why I'm confident we'll succeed. So let's get going on slide 4. The first thing to say is, of course, Europe is somewhat different from the U.S. Markets in Europe are generally less penetrated and therefore have much greater headroom for growth. The ability to acquire content exclusively is typically much greater. We are much less reliant on the big bundle. And of course, the competitive landscape is somewhat different in Europe to the U.S. With that backdrop, Sky today is Europe's leader in entertainment and communications. We uniquely combine a scale direct-to-consumer business with a scale content business, and that means we're not just an aggregator of content. We have direct operational businesses in seven territories, including four of the five largest and most valuable TV markets in Western Europe. Now you can also see on this slide the territories where our brand has a presence through services like Sky News, which of course starts to seed the ground for future development. We have 27 million households as customers. This includes 23 million direct relationships and 4 million customers who access Sky channels through other platforms such as cable in the UK, with both routes to market offering similar economics. As a result, we've got a high share of more than 60% on average in our core territories, that gives us real brand strength. Turning to slide 5, we're Europe's leader in content by some margin. We have the number one channels in all of the genres that matter most to customers. So Sky One, Sky Atlantic, Sky Cinema, and Sky Sports are the must-have set of channels in each of our markets, generating over half of all pay viewing. So when customers think about the key pay channels for drama, for example, they think about Sky Atlantic, which combines exclusive rights to the output of HBO and Showtime with our own high-quality and distinctive local content. In our markets, having the best local content is important to success. So Gomorrah in Italy and Das Boot in Germany are just two recent examples where we're taking local stories and bringing them to customers with great success. Today, four out of the five top shows viewed on Sky One and Sky Atlantic will be Sky originals. Similarly in Sky Cinema, customers are used to having a single destination for the best movies. It's the only place to see the latest and freshest titles months before any other channels or SVOD. So we have deals with all of the major studios. And in Italy and Germany, that's combined with local movies, which are very important to customers. For example, in Italy nine of the 10 most watched films on Sky Cinema were local. Sky Sports is the leading broadcaster in each of our markets by a long way. We have over 90% of our rights already secured to 2021, including the majority of all soccer that matters and other key sports such as cricket and Formula 1 in the UK, handball in Germany, and motorsport in Italy. Now our channels play a vital role in the success of our DTC business, which as you can see on slide 6, is built around four pillars. Firstly, we provide the very best and broadest range of content for every household and everyone in that household. Second, we deliver the best innovation across a broad range of products and services, and we're widely seen in Europe as a leader in this space. Third, we deliver world-class customer service, and we make the Sky experience better than anywhere else. And then finally, we underpin all of these through consumer data and insight. So right across the value chain, whether it be in content creation, product development, or customer care, we optimize our decisions to best serve customers, and we've built highly integrated operations to achieve this. Turning now to slide 7, we have a very strong brand. It's the strongest brand in our space, and it's considered number one for entertainment. It's particularly well known across Europe and regularly reaches now some 120 million people, delivering good awareness should we want to roll out our services to new territories. Over recent years, we've developed and launched a second brand, called NOW TV. Now this allows us to broaden our reach to all customer segments, and it provides us with additional ways to grow. So, we are the only significant virtual MVPD in our markets in a way that's highly complementary to our Sky service. Now this brand strength gives us the legitimacy to offer customers more, and we know that they want to take more from us. So over time, we've driven penetration of new TV products such as high-definition, multi-screen, and now Sky Q, and we're expanding into home communications and mobile from a standing start. By extending our brands into more categories, we have a broader field of opportunity, we provide more value to customers and we get more in return. We have a strong and experienced management team that have been together now for a long time and understand what it takes to win in dynamic and diverse European markets. We've executed a clear and consistent strategy over an extended period of time, and this has delivered growth in all conditions, including different competitive situations, technological change, and a variety of economic backdrops. So as you can see on slide 8, over the last 10 years we've more than doubled our customer base. We've grown revenues by 11% compound. We've carefully managed cost to enable us to increase EBITDA by 9% and cash flows by 7% per year. At the same time, we've continued to invest for future growth in the short term for a much bigger longer-term gain. So if that's a bit about who we are, I now wanted to focus on our plans for future growth. As you can see on slide 10, we've got a strong set of plans. And having put in place a number of building blocks over the last few years, we're now focused on executing these. I'll take a few moments to talk about the priority areas that will deliver future growth. So if you can turn to slide 11. Our first priority is to grow in all segments of pay-TV. Today we have a range of products and services that meet customers' needs at a variety of price points. From pay-as-you-go NOW TV through to Sky Q for the ultimate experience, we believe that we've got a service and a product for you. DTT in Italy is the latest example of how we've opened up that segment as another major route to market, and it provides access to an installed base of some 2 million homes not previously available to us. And we've recently launched our first Sky service without the need for a satellite dish. This is potentially a major development for us. It opens up headroom in the existing markets for some customer segments. And just to shape that for you, we've estimated that as many as 6 million households today can't or don't want a dish. In addition, it provides another way to take Sky into new territories to broaden our growth opportunity further over time. Now underpinning that growth in pay-TV is our investment in content. Today we spend around $9 billion each year on screen. As I've outlined on slide 12, we've got three priorities for investment
Brian L. Roberts - Comcast Corp.:
Jeremy, really well done. Thank you. So as you've just heard, Sky is a great business with terrific organic growth ahead, and they operate with leadership positions in attractive markets as well as having the premier brand. Jeremy along with Rupert and James Murdoch and so many others have built a sensational company, and that's why this process was so competitive. Together, we make each other even better. The combined company is a broadly diversified global leader across video, broadband, content, and distribution, with 53 million high-value direct customer relationships in three of the world's five largest GDP economies and now the largest pay-TV operator and fixed broadband provider in developed economies, with number one positions in U.S. cable, number one U.S. broadband, and number one UK pay TV. Sky triples our footprint of homes we can directly sell our TV products into, now nearly 200 million, and nearly doubles our broadband footprint. When you combine the NBC broadcast and cable channel portfolio and now include Sky-branded entertainment, sports, movies, news channels, we become the leader in viewership share across all four primary pay-TV geographies. And all of this is built around subscription-based and recurring revenue businesses, which has allowed us to grow EBITDA for 23 straight years, and Sky adds to this highly desirable formula. Core to this formula is a great culture and strong leadership. In fact, as we spent more and more time with Sky's management in the past month, I've been struck by the similarity of mission, connect more people to the moments that matter with products and content that they love. With a global footprint, Xfinity, Sky, NBC, and Universal now position Comcast to play an increasingly influential role in shaping media and technology for decades to come. That's why we're so excited. Jason, over to you for questions.
Jason S. Armstrong - Comcast Corp.:
Okay, thanks, Brian. Regina, let's open up this portion of the call for Q&A please.
Operator:
Thank you. We will now begin the question-and-answer session for the acquisition of Sky. Our first question comes from the line of Jason Bazinet with Citi. Please go ahead.
Jason Boisvert Bazinet - Citigroup Global Markets, Inc.:
I just had a question for Mr. Roberts. One of the most common questions we get from investors is how you got comfortable with paying the price you paid for Sky and still create economic value. And I was just wondering if you could, in simple terms, maybe try and disaggregate how much of it was your perception that Sky was just mispriced in the market as an undisturbed equity value before this process started in terms of whatever Sky's standalone business strategy was, and how much of it is a function of the new collection of assets and capabilities that you have as a pro forma entity. Thank you.
Brian L. Roberts - Comcast Corp.:
Okay, thanks, Jason. First of all, today we move forward, and we are excited about the road ahead. But to that question, you never know exactly how securities are priced and what the motivating factors are. But I do think it was mispriced, whether that's because for five years it's been in a variety of M&A flux because there was a large shareholder, because there was regulatory uncertainty, whatever it may be. There's also been a change in the actual market, as Jeremy just laid out, in terms of the sports rights and competitiveness and new business opportunities that are just about to emerge in Italy, launching broadband and other things that we just heard. And then I look at the fact, as I said earlier, Disney bid 10% less, and that's exactly the amount we bid less than they did on FOX. These are super-desirable assets when put together with a company like Comcast, and the fit makes us stronger. So first as a standalone, I think it supports the values. Together, I think it increases the value. Time will tell. And I go back to the people who have a tremendous knowledge of the company and the roadmaps we all want to develop and who our stockholders themselves would probably – a larger percentage of their net worth than anybody else are the senior employees. The senior employees are extremely energized and motivated that this transforms the company and gives us opportunity to build shareholder value, and we're hard at work to do that.
Jason Boisvert Bazinet - Citigroup Global Markets, Inc.:
Thank you very much.
Jason S. Armstrong - Comcast Corp.:
Thank you, Jason, next question please.
Operator:
Your next question comes from the line of Kannan Venkateshwar with Barclays. Please go ahead.
Kannan Venkateshwar - Barclays Capital, Inc.:
Thank you, so a couple for me, if possible. On the Sky side, Brian, do you think the asset is fully scaled as it is today, and is there anything that you can use potentially from the U.S. business to drive synergy upside, for example, maybe using your scale across a sub base of 50 million-plus to negotiate programming deals, for instance? And secondly on the capital intensity front, both Comcast and Sky spend a lot of money on software. And obviously, there are similar products across both footprints. So could you help us understand what kind of upside we could see from that front? Thank you.
Brian L. Roberts - Comcast Corp.:
Let me kick that off. Those are all important aspects of work that's underway. Let me start with the question about Sky and opportunities for better scale. Absolutely, that's a big motivator of what will reveal itself for years and years to come. Some of it will be right away on some expenses. But the real opportunity is with north of 50 million homes, triple the footprint, innovation, purchasing, relationships, new products, where the world may head. That's what makes it so exciting, and we've always believed scale mattered. That's been true. I think that's why our results at Comcast Cable were so stellar. It's why NBCUniversal has been able to grow as much as it has, and I think Sky is a leader in its market. So when you're doing something in a new market, you'd like to be the best. It's hard to build that when you're starting behind, and now we're fortunate to have the best products and the best leadership in the best markets. Jeremy?
David Jeremy Darroch - Sky Plc:
Just a couple of things on that. First of all, it seems to me, if you think of the combined entity, now 50 million household relationships, monetizing it in the way that we're doing that, and with the level of relationship and penetration that we've got together, I can't think of another business that just has that element of scale to it today. And obviously, we'll be thinking about what does that mean and then how can we take advantage of that together. I think Sky in the UK and Ireland clearly has got an outstanding market position, and from our own business has provided the footprint that we're now trying to roll out elsewhere. We're making really good progress in Italy. Germany is a less mature market, but it's got massive potential if we can get it right over the next few years. There's certainly a huge amount of growth to go for in our mind in Europe. And my strong belief is that as part of a broader group, we're just going to be better able to figure that out and take advantage of that opportunity from the position that we start with today. I think in terms of your second point around software and capital intensity growth, we're at the outset now and starting to think about the opportunities together. There are obvious things I can immediately see that we'll exploit. We're not going to front-run those. We can obviously develop our plans and execute them. But some of our capabilities, for example, what Dave has just been talking about today in the core cable business, what are you doing with products like xFi, for example, immediately I can see opportunity for us to take some of those learnings and accelerate the position we've got in broadband in the UK today or as we get into the broadband market in Italy. So there will be more of that to come. I'm very confident.
Kannan Venkateshwar - Barclays Capital, Inc.:
Thank you.
Jason S. Armstrong - Comcast Corp.:
Thank you, Kannan, next question, please.
Operator:
Your next question comes from the line of John Hodulik with UBS. Please go ahead.
John C. Hodulik - UBS Securities LLC:
Great. Can we talk about the combined company's DTC plans? I guess first on the SVOD side, you've got Disney and now AT&T talking about launching SVOD products. Given the combined capabilities of the company, what can we expect from Comcast in that regard? And then maybe on the linear or virtual side, obviously you've got Sky now, and that's doing well. Maybe for Jeremy, as you talked about the growth in these new markets, is that going to be led by Sky now? And maybe talk a little bit about the economics of that product versus what we're seeing on the virtual side here in the U.S.? Thanks.
Brian L. Roberts - Comcast Corp.:
With all the announcements of new streaming services, we'd be remiss if we didn't look at it very carefully. Where we come out is that streaming obviously is going to be part of our business but is not a substitute for what is currently a very good business in television. By the way, our shows are very popular on streaming services. The Office is often the number one show on Netflix within a month. We're a big percentage of Hulu. Our kids products that are made by DreamWorks Animation are very popular on Netflix. So we have a lot of shows that are currently very popular on streaming services. And we're looking at different ways that we could accelerate our business in terms of streaming. But we're doing everything with the notion that we have an existing business that's terrific that we want to protect and nurture and continue to build, and I think time will tell. I think there's been a little bit of a rush to the traditional television business is over and we've got to get into streaming. Streaming we think is very challenging economically and we don't want to rush into anything that in any way could take what has been a tremendous television business and make it worse.
David Jeremy Darroch - Sky Plc:
I'd say in terms of Sky more generally, I'll come onto the second question on that as part of this. Look, first of all, we've stepped into and will continue to step into new consumer trends and technologies. So we started, for example, distributing over-the-top in the UK with a product called Sky Player as far back as 2005 I think. Today in all of our markets, we seek to distribute overall technology, so whether it's over the cable networks, through our own Sky Satellite and hybrid systems, through OTT, through mobile networks, all the mobile operators, for example, would carry a service like NOW TV. And the reason is that we want to service most customers who are in all of our markets, and then do that in a complementary way. That's been an effective way that we've continued to deliver sustained growth over time. Now as part of that, we've been testing new ways potentially to get into other markets. We've launched in Spain over the last 12 months. We've just actually – what we just completed in the last quarter at Sky is put in place a new strategic OTT streaming platform, which would allow us to light up any other country very, very quickly. We'll decide as and when is the right time to do that and what's the right brand to use. But I think all of the building blocks from a European point of view are coming in place. And to Steve's point, one of the things we're going to be doing is getting our heads together and thinking more generally now what that might mean.
John C. Hodulik - UBS Securities LLC:
Okay. Thanks, guys.
Jason S. Armstrong - Comcast Corp.:
Thank you, John, next question please.
Operator:
Your next question comes from the line of Ben Swinburne with Morgan Stanley. Please go ahead.
Benjamin Daniel Swinburne - Morgan Stanley & Co. LLC:
Thanks. If I can ask two. Brian, if you put this deal in the context of say NBC and even going back all the way to AT&T Broadband, you guys invested in the asset out of the gate and grew the revenue base faster than it was growing before. If we look at Sky, it's been a mid-single-digit grower the last couple of years. Do you expect, if we think about the three to five-year view on Sky as similar, invest into the business and then grow the top line faster, or is this business just in a different place operationally than those deals? And I'll just ask Jeremy, one of the things that I think people are focused on and you highlighted it in your prepared remarks is how much Sky has created value around licensing third-party content. You mentioned HBO. A lot of those companies are thinking strategically about going direct-to-consumer, including I would imagine in Europe. How do you think about the risks around that? Even if maybe financially it makes sense to stay with Sky, could strategically they make a move away from you? And then how do you manage the product and business in that event?
Brian L. Roberts - Comcast Corp.:
Let me start. I think that we're really excited and pleased with the management team at Sky and the people that we've met and the results that they've had. While there was wonderful people at AT&T and NBCUniversal, in both cases we made some early changes on day one. We are delighted that Jeremy and many of the team and the senior team we hope and believe are all going to stay with the new company. So in that regard there's a difference. But I think the trajectory of these businesses that excited us to want to own Sky is because there's growth, and Jeremy laid I think very compelling case out as to why Sky probably was misunderstood and maybe mispriced, back to that earlier question. But it also – and you picked the right two deals. We've probably done over 100 deals over the career and the history of the company, but you picked the two that really were transformative. Why is that? Well, in the case of AT&T Broadband, it gave us scale in the U.S. It made us the number one cable company in terms of markets, and markets you can never get back. It was now or never in those great markets. It was really John Malone's life work and Amos Hostetter's life work. And NBCUniversal is a storied brand, and Lew Wasserman's life work, and the NBC and the iconic cable channels that they bought and created, and the theme parks and Telemundo and what we now enjoy as NBCUniversal. And in the case of Sky, really Rupert Murdoch figured out a long time ago that television was going to transform itself and how could you be the number one brand. And he used a different technology than we used, and those technologies are becoming less and less relevant as we look forward in an IP digital world. But he understood that customers wanted choice, they wanted the best provider and that that was happening globally. And that allowed him to create all the content. That's the big difference. As Jeremy said, it's not an aggregator, it's really a creator, and that is a huge difference on the go-forward economics and the growth rates, depending on how we execute. So I think it's stay tuned, but we feel as monumental a moment, at least I do, that this will open up the scale and the innovation and I hope in fullness of time, the revenues and the cash flow and ultimately shareholder value that we've successfully done at moments like this. And the first thing we had to do was go into the bond markets, an incredibly successful offering, oversubscribed, and now we have the job handed to the operating team to go execute. Jeremy?
David Jeremy Darroch - Sky Plc:
Yeah, Ben, look, I think first of all, to your point, I think one of the reasons we've been so successful working with third parties is I would hope we're a partner that gets it right strategically for others, but also we get the economics right as well, and we understand that any long-term partnership needs to operate at both those levels. And I don't see any reason why we can't continue to do that for our major partners. I think there are a number of things that underpin our position, which means that we're in a good place. I talked a little bit before about our broad distribution model and how we're seeking to monetize each of our markets across all customer segments. And of course, that allows us to create the biggest pool of revenue, which ultimately we can decide to push back to our partners and reward people for staying with Sky. We've developed now an incredible range of content. In my tenure at Sky, that's probably been the single biggest thing that has changed. So the breadth now of content that we have on Sky and via our on-demand service has never been greater. And the good news from our point of view, that gives us a lot of optionality around what we do. So we certainly have got a focus on sort of our key partners that we want to maintain, but there will be others where we can make choices, and we're happy to do that. And as part of that, of course, we've developed our own originated content to a much greater scale, whether that's in drama series or comedy or increasingly actually in local movies. So it gives us the opportunity to create more of that ourselves and create unique European stories that can complement what we do. And thirdly, I think we've got outstanding reach. If you're a partner, there's no better business to get the customers, to showcase your content and to elevate it. And increasingly, we offer other services to partners as well, things like advertising sales, for example. We'll sell advertising on behalf of many of our partners, and that's just a very efficient way for them to tap into Sky and the broader services that we offer. And then the final two things I'd point you to is just our brand and organization. I think we've got the number one brand. We've got a proven track record, I think, of taking other brands and helping them grow. And then we've got a lot of boots on the ground. We've got over 30,000 people directly, probably 0.25 million people indirectly, who can make sure that we're the best business to sell and then keep the product sold. And we know in this sector that being good at selling is only part of it, and managing churn and loyalty and keeping product sold is where you make your money. And we think we're pretty good at that. So we'll see what happens in the future, but I feel that we've got a really incredible set of assets to enable us to navigate this world. And look, the record has to stand for something. I think if you look at our growth over the last 10, 15 years through a variety of technology changes, economic conditions, competitive environments, our businesses continue to grow strongly, and I don't see any reason if we keep doing those things, that will not continue in the future.
Benjamin Daniel Swinburne - Morgan Stanley & Co. LLC:
Thank you.
Jason S. Armstrong - Comcast Corp.:
Thank you, Ben. Regina, we'll take one more question, please.
Operator:
Our final question will come from the line of Vijay Jayant with Evercore. Please go ahead.
Vijay Jayant - Evercore Group LLC:
Thanks. Two if I may. Obviously, Comcast is very strong in the broadband business. Sky is a reseller. Is there any thought longer term to become a facilities-based provider for broadband in three very large markets in Europe? And then now that you've had a chance to hopefully do more work in looking at internal opportunities at Sky, the $500 million of synergies you've identified, has that changed, or any sense of how fast that could come to us? Thanks so much.
Michael J. Cavanagh - Comcast Corp.:
Vijay, it's Mike. I'll start, and Jeremy can add on. In terms of synergies, we're confident, very confident in the $500 million of synergies that we talked about. We've been at it for a month and all the teams getting together on a variety of different opportunities there across the board both at Sky and at Comcast and NBC are very confident in what we penciled out and talked about publicly. And so that will come over the coming couple of years, but no changes to our guidance on that score. And then in terms of future investment beyond the organic plans, at Sky I think we're going to run the organic plays as Jeremy described. Obviously, market structures are different in the U.S. from Europe, and that leads to great opportunities to capitalize on other folks' investment in their broadband plans. But, Jeremy, I don't know if you want to add to that at all.
David Jeremy Darroch - Sky Plc:
Sure. I think, Vijay, at this stage, you're going to have to forgive us a little bit. I don't think it's probably too helpful to front-run ideas or giving a running commentary on those. We'll come back I think when we've got something more substantive to say. And what I would say though is, we're connected already. We've had plenty of time to think about this at Sky, so we're well-organized. We've got a clear set of plans now as to how we get into this stuff and start to tease out and explore the bigger ideas and then how we might pursue those. And as Mike said, as they develop and come to fruition, we'll come back and talk to you a bit more about why we think they're great ideas and how we're going to go after them.
Vijay Jayant - Evercore Group LLC:
Thanks so much.
David Jeremy Darroch - Sky Plc:
On broadband, so just specifically, look. Again, I think it falls in the bucket of one of the things that we're going to be looking at. As you said, we've got, we have our own in the UK, just to be clear, we have our own broadband network. It's built around the Canal system actually in the UK. It connects to about 2,500 BT exchanges. We have a very good regulatory environment, which gives us access on cost-based economics, so we get the benefit of a lot of the aging and write-down of that infrastructure, and then we use largely BT's last-mile-to-the-home. In Italy, we're doing a slightly different deal with Enel (1:20:10), who are the state-backed fiber-to-the-premises provider, and they're building out to something like 271, off the top of my head, urban and regional areas in Italy. And so we in a sense from a capability point of view, leapfrog what we've done in the UK, but largely execute the triple play commercial execution that we hold in the UK. So we're very excited about that because it would be a big idea in Italy. And then look, from our point of view, the chance to tap into the capability of this organization in cable broadband communications is a big opportunity for us. So we'll think through those things over the coming months.
Brian L. Roberts - Comcast Corp.:
So let me just wrap up by saying thank you to everybody for giving us a little extra time, and I think it was time well spent to get a deeper understanding of Sky, why it's a great business, why it fits us so uniquely, and why we are as excited as we are. I think the results for the quarter speak for themselves, and we'll talk to you in 90 days.
Jason S. Armstrong - Comcast Corp.:
Thank you, Brian. Regina, back to you, thanks, everyone.
Operator:
This concludes today's teleconference. Thank you for participating. You may all disconnect.
Executives:
Jason S. Armstrong - Comcast Corp. Brian L. Roberts - Comcast Corp. Michael J. Cavanagh - Comcast Corp. David N. Watson - Comcast Corp. Stephen B. Burke - Comcast Corp.
Analysts:
Benjamin Daniel Swinburne - Morgan Stanley & Co. LLC Jessica Jean Reif Cohen - Bank of America Merrill Lynch John C. Hodulik - UBS Securities LLC Jonathan Chaplin - New Street Research LLP (US) Marci L. Ryvicker - Wells Fargo Securities LLC John Janedis - Jefferies LLC Douglas Mitchelson - Credit Suisse Securities (USA) LLC
Operator:
Good morning, ladies and gentlemen and welcome to Comcast's Second Quarter 2018 earnings conference call. At this time, all participants are in a listen-only mode. Please note that this conference call is being recorded. I will now turn the call over to Senior Vice President-Investor Relations, Mr. Jason Armstrong. Please go ahead, Mr. Armstrong.
Jason S. Armstrong - Comcast Corp.:
Thank you, operator, and welcome, everyone. Joining me on this morning's call are Brian Roberts, Mike Cavanagh, Steve Burke, and Dave Watson. Brian and Mike will make formal remarks and Steve and Dave will also be available for Q&A. As always, let me now refer you to slide number 2, which contains our Safe Harbor disclaimer and remind you that this conference call may include forward-looking statements, subject to certain risks and uncertainties. In addition, in this call, we will refer to certain non-GAAP financial measures. Please refer to our 8-K and trending schedules for the reconciliations of non-GAAP financial measures to GAAP. With that, let me turn the call to Brian Roberts for his comments. Brian?
Brian L. Roberts - Comcast Corp.:
Thank you, Jason, and good morning, everyone. I'm really pleased with our quarterly results and let me reiterate something that perhaps has been lost in recent months. We have a unique and special company with a terrific team and great operating momentum. These excellent second quarter results underscore all of this. We generated robust free cash flow of $4.3 billion, along with healthy EBITDA and earnings per share growth. At Cable Communications, we've talked a lot about the pivot we've made in our business towards connectivity. It is increasingly the focal point of our relationship with residential customers, it's the driving force behind our growth in business services and it's where we're investing our capital expenditure dollars to continue to differentiate and extend our network leadership position. We delivered strong results in the second quarter that reflect this strategy with successful execution. Cable EBITDA increased 6.5% and Cable net cash flow, which is EBITDA less total capital, improved over 16%. Fueling these results are connectivity business, residential broadband and business services, collectively grew revenue nearly 10%. We added 182,000 net new customer relationships and this was driven by 260,000 broadband net adds, our best second quarter in 10 years as our focus on innovation and differentiation through speed, coverage and control with our xFi products is resonating in the market. In business services, we continue to see growth across small, medium, and enterprise customer segments. Dave Watson and his team are doing a fantastic job and we see substantial further opportunity in our connectivity businesses continue to take share and grow. In video, the team continues to adapt to a changing marketplace. As anticipated, continuing competition from virtual MVPDs contributed to our 140,000 video customer net losses in the second quarter. We remain focused on segments that we can serve profitably as part of a broader relationship with the customer centered on a whole home experience. Our best-in-class X1 platform positions us well to do this by aggregating the best content from linear TV to third-party apps like Netflix, YouTube, Pandora and more. Integrating other services like xFi and Xfinity Home and adding features like our recent launch of Fandango voice activated movie ticketing experience. We expect to announce more integrations with X1 in the quarters ahead. We're also pleased with the performance of our newest product, Xfinity Mobile. In a little over a year since launch, we've signed up over 780,000 lines and are encouraged by the results and customer response so far as well as early signs of the positive impact that wireless is having on our overall relationship with the customer. Finally, we are making progress in improving the customer experience and offering more ways to interact with us digitally. In the second quarter, calls handled by our agents decreased by 10% and the portion of customer interactions completed digitally increased by double digits year-over-year. Customer satisfaction is rising and churn declined in every one of our product categories, including the lowest level for a second quarter and over 10 years in broadband. Our focus on making customer service our best product is starting to really pay dividends and I'm proud of the great strides we've made so far. At NBCUniversal, EBITDA increased 4% in the second quarter as particular strength in our Cable Networks business offset expected tough comparisons in film. Overall, the underlying trends across our businesses are very healthy with many exciting highlights like the World Cup on Telemundo, which continued into the third quarter; Jurassic World
Michael J. Cavanagh - Comcast Corp.:
Thanks, Brian and good morning, everyone. I'll begin on slide 4 with our second quarter consolidated results. Revenue increased 2.1% to $21.7 billion. Adjusted EBITDA increased 4.8% to $7.4 billion, reflecting solid growth of 6.5% and 4.2% at Cable and NBCUniversal, respectively. The Corporate and Other segment results included an EBITDA loss of $185 million for Xfinity Mobile. Adjusted earnings per share increased 25% to $0.65 for the quarter. And finally, free cash flow was $4.3 billion in the quarter, bringing the first half total to $7.4 billion. Now let's turn to the details of the quarter, starting with Cable Communications results on slide 5. Revenue increased 3.4% and EBITDA increased 6.5%, resulting in a 120 basis point year-over-year improvement in margin to 41.1%. These results reflect strong underlying growth in the business and also include benefits from a tax settlement and hurricane insurance proceeds in this year's second quarter that together contributed slightly less than a point of EBITDA growth. Customer relationships increased 2.8% year-over-year to 29.8 million, including 182,000 net additions in the second quarter. On a per relationship basis revenue increased 0.7% and EBITDA increased 3.7%. As Brian said, we are undergoing a strategic shift in our business. Video competition from virtual MVPDs remains challenging, driving a loss of 136,000 residential video customers and a 1.9% decline in video revenue in the quarter. We expect this pressure to continue as the virtual players continue to ramp up their marketing. However, our strong total Cable results underscore the successful pivot we have made towards our high margin connectivity businesses, residential high-speed Internet and business services. High-speed Internet revenue increased 9.3% to $4.3 billion, again the largest contributor to overall Cable growth. Our residential broadband customer base has increased by 1.1 million over the past year, including the addition of 226,000 net new customers in the quarter. As these robust results demonstrate, we are competing well as we've differentiated our product with speed increases and the launch of our 1 gig tier across our footprint, our advanced gateways and over 19 million hotspots for the best in and out of home Wi-Fi coverage and unique home network control elements through xFi. Additionally, one of the ways we have adapted our approach in the current marketplace is to proactively market broadband-only packages which will continue in the second half of the year. The increasing importance and value of broadband to our customers is clear. Our customers' median monthly data usage on our network now exceeds 150 gigabytes for the first time. Additionally, our xFi customers are connecting an average of 11 devices in the home over Wi-Fi daily. Business Services delivered another quarter of double-digit growth with revenue increasing 11.1% to $1.8 billion. Business customer relationships increased 6% year-over-year to 2.2 million, including net adds of 36,000 in the quarter and revenue per business customer relationship increased 4.6%. Connectivity is at the core of our relationship with customers on the business side as well. Offering gigabit speeds and pushing fiber deeper into our network is enabling us to continue to win share across small businesses, Ethernet customers and our enterprise segment. We believe the competitive and strategic positioning of our broadband services and their increasing value to residential and commercial customers, as well as our expectation for continued broadband adoption, new home formation and the extension of our network to new commercial locations within our footprint, all point to sustainable growth ahead in our Connectivity businesses. The newest product in our Cable bundle, Xfinity Mobile, ended the quarter with 780,000 customer lines, as Brian mentioned, with 204,000 net line additions in the quarter. The EBITDA loss of $185 million booked in our Corporate and Other segment reflects our continuing ramp in subscriber acquisitions and the incremental operating costs associated with getting this business launched. While it is still early, we are pleased with the early indications we are seeing, including the mix of By the Gig versus unlimited plans, the impact of bring your own device and the attachment of mobile to our high quality double and triple-play bundles. Now turning to Cable expense and margin on slide 6, total Cable expenses increased 1.4%, driven by 3.3% growth in programming costs. Non-programming costs were flat compared to last year and down 2.6% on a per customer relationship basis, reflecting our ongoing focus on cost control as well as the financial benefits of the progress we are making in our efforts to improve the customer experience. In particular, our customer service expenses declined almost 1% even as our customer base was 2.8% higher year-over-year. Additionally, the tax settlement and insurance proceeds that I mentioned earlier, together reduced non-program expanse cost growth by approximately a point. Bringing all this together, Cable EBITDA increased 6.5% to $5.6 billion, resulting in a margin of 41.1%, up 120 basis points compared to the second quarter of last year. Based on our strong performance year-to-date and our outlook for the second half, we believe full-year margins could be 50 basis points to 100 basis points higher compared to last year, which is an improvement from our previous guidance of up to 50 basis points higher. Cable CapEx decreased by 9.7% to $1.8 billion, reflecting a decline in customer premise equipment spending as X1 is now deployed to over 60% of our residential video customers. This decline was partially offset by higher spending on line extensions to reach more business and residential customer addresses and continued investment in our network, consistent with our ongoing focus on driving our connectivity businesses. Cable CapEx intensity was 12.9% in the second quarter. For the full year, we now expect 50 basis points to 100 basis points of CapEx intensity favorability relative to last year, an improvement from our previous guidance of up to 50 basis points. Overall, healthy EBITDA growth and margin expansion, driven by our strong connectivity results and focus on cost control, coupled with a decrease in Cable CapEx as the mix of our business continues to shift, drove a 16% increase in Cable net cash flow in the quarter. Now let's move on to NBCUniversal's results. On slide 7 NBCUniversal's revenue of $8.3 billion was consistent with the prior year and EBITDA increased 4.2% to $2.2 billion. These results reflect robust growth in affiliate fees and retrans at our TV businesses, strong advertising growth, and solid results at our Theme Parks, despite a difficult comparison from the timing of spring holidays. These growth drivers were partially offset by the expected impacts of a tough comparison to last year's film slate as well as the programming and production costs associated with Telemundo's broadcast of the FIFA World Cup. Cable Networks revenue increased 8.2% to $2.9 billion and EBITDA increased 12.5% to $1.2 billion driven by higher affiliate fees, content licensing, and MSNBC ad sales. Distribution revenue grew 8.7%, primarily reflecting the continued benefit of previous renewal agreements. Subscribers at our Cable Networks declined by just under 1% this quarter, as adoption of virtual MVPDs drove an improvement from the recent trend of 1.5% to 2% declines. Content licensing and other revenue increased 22.5% due to the timing of content provided under current arrangements and new licensing deals. Advertising increased 3.6%, reflecting another outstanding quarter for MSNBC as well as strong overall pricing that was partially offset by ratings declines. Broadcast Television revenue increased 6.7% to $2.4 billion, reflecting advertising growth and higher retransmission revenue. Advertising revenue increased 9.2% driven by Telemundo's broadcast of the World Cup. Excluding the impact of the World Cup, advertising would have been consistent with our recent underlying trends, which have been roughly flat year-over-year. Retrans revenue increased about 20% to $437 million. Broadcast EBITDA of $417 million was consistent with the prior year due to programming and production costs associated with the World Cup. Excluding the World Cup, EBITDA would have increased by high-single digits. Film revenue declined by 20.2% and EBITDA declined by 52.1% to $138 million, reflecting the size and timing of 2018 theatrical releases and limited carry-over from earlier releases. As expected, this created difficult comparisons to the strong theatrical performance of Fate of the Furious in 2Q 2017, Jurassic World
Jason S. Armstrong - Comcast Corp.:
Okay. Thanks Mike. Regina, let's open up the call for Q&A please.
Operator:
Thank you. We will now begin the question-and-answer session Our first question comes from the line of Ben Swinburne with Morgan Stanley. Please go ahead.
Benjamin Daniel Swinburne - Morgan Stanley & Co. LLC:
Thanks. Good morning. Two questions; Brian, I think it was about nine months ago or so where you started to talk about your business as a connectivity business. And that may have faded in the background a bit over the last several months given everything else that's been going on. But I'm wondering if you could come back to that shift in strategy and sort of go-to-market and talk about what that means for Comcast in terms of capital allocation, the products you're building, your product pipeline both in broadband and video. And related to this shift maybe for Mike or Dave, what does this mean for the return on capital for the business? We look at these margin trends and capital intensity trends and certainly suggest that the whole model is becoming a higher return business as a result of this shift. I don't want to over analyze the first half of the year, so I'd love to hear your thoughts on sort of how that shift impacts the return in the business if you can.
Brian L. Roberts - Comcast Corp.:
Okay. Well, thank you, Ben. Let me start and then kick it over to Dave maybe for a little bit of his perspective. First of all, doing great job, taking this company that we build and recognizing times are changing. And as more people rely on faster and faster broadband and more capacity that gave us a marvelous opportunity to make investments to take the innovation machinery that our engineers and technology team have built and repurpose them partially to focus on innovation around broadband with our xFi products and our xFi brand. So the whole company understands that connectivity same with business services. And so it starts with everyone understanding that that's the opportunity and then trying to be best in class. I think some of our competitors are focused on other things and that allowed for an opening for us to make these investments and see consumers be happy with the products. And so I think today's results, we are hopeful they can continue in the future. We don't have a better crystal ball than anybody else, but we're pretty confident with the momentum through the first half of the year. And this is the best second quarter which is seasonally not your strongest quarter that we've had in 10 years. So I think that's a great achievement. Dave?
David N. Watson - Comcast Corp.:
Well, Ben, it starts with what Brian said. I think that our number one priority is growing the connectivity side of the opportunities that we have. So how we invest, how we manage, how we look at the product pipeline, it starts with literally everything around broadband. And given our current penetration level, we feel that there is considerable upside in growing share in broadband. So market is growing, people want better broadband. We deliver a better broadband service, and we're taking share. So, feel good about this quarter. This is our highest second quarter broadband in 10 years, as Brian said, and it's driven by strong connects, really strong retention performance. And that ties to this continuous investment in the category. This just didn't happen overnight. We have been very focused on broadband on the connectivity side, both residential and commercial for some time. And so every year, we have gone to our residential customers and 17 years in a row have increased their speeds. And our focus is delivering speed, coverage and control, all under the xFi brand. Right now 75% of our customers have 100 megabits or higher of speed and we're connecting, on average, about 11 devices in a household with our Wi-Fi. So coverage and the investment around gateway devices and Wi-Fi mesh is very important. And we've launched 1 gig virtually across the entire footprint. So, I think that's why our retention and the churn performance is doing well. We keep adding value to the subscription. So in addition, the focus has been from a marketing standpoint, we segment the marketplace. We're going after multiple segments and packaging, but we have increased our focus around the high speed only segment and that is really helping fuel things. So from a capital standpoint, let Mike jump in, but this reflects the shift in mix, net-net less video CPE, more broadband infrastructure. This is good for not only capital, it's good for margins, it's good for overall growth. And to me, this puts us in a really good position, and feel very optimistic about what broadband can do for us in the second half. Mike?
Michael J. Cavanagh - Comcast Corp.:
Yeah, thanks, Dave. So Ben, just on the capital return dynamics, completely consistent with this pivot to connectivity. You think about what Dave and team are doing is really focusing on growing EBITDA at a customer level and driving higher lifetime profitability per customer. And obviously, the more that broadband becomes the center of the plate product, which it is, as you see from the results here, that's a higher margin product with lower capital intensity. So that shift is, you're seeing that in the numbers and what Dave is doing is sustainable looking ahead. That then sets the team up to really manage video, as Dave will talk about a little more, I'm sure, in a way where we're not going to chase low profitability video and but because we can drive better results at a customer level in other ways. And it shapes the effort to add other products like Xfinity Mobile where we're seeing good results at the beginning and that's in our hopes anyway, something that can add some incremental profitability at the per customer level and hopefully over the long term keep churn low in the existing business. So all those factors together make us feel very confident about the long-term trajectory and the return dynamics of Dave's business.
David N. Watson - Comcast Corp.:
One thing in addition, Ben, talking about the profitability on a per customer basis in addition to the 260,000 strong, market share strong growth, we are as focused on driving rate and revenue given that it's just a great product. So our focus has been on ARPU growth as well. So if you look at the quarter, we have grown ARPU by almost 5% in HSV and broadband. So it's a good balance between the two and that's how we look on our returns as well.
Benjamin Daniel Swinburne - Morgan Stanley & Co. LLC:
Thank you all for the color.
Jason S. Armstrong - Comcast Corp.:
Thank you, Ben. Next question, please.
Operator:
Your next question comes from the line of Jessica Reif Cohen with Bank of America Merrill Lynch. Please go ahead.
Jessica Jean Reif Cohen - Bank of America Merrill Lynch:
Thank you. Just a follow-up to what Dave just said and then I have a NBCU question. So given the dynamics of broadband's, the demands, usage, et cetera, and pricing power, would you reconsider ever going to usage-based pricing? And if not, why not? And then on the NBCU side, I guess two questions. Addressable advertising still seems to be the key to making progress for traditional media companies versus the pure digital companies. Can you talk about what needs to be done and when it will be done to really drive that? And secondly on Theme Parks, Universal filed in mid-June with the patent office for the name Fantastic Worlds. Is that an indication that you are planning another gate in Orlando? Could you talk about plans for, and timing on that? And then on China, any update that you can give us. Do you expect any backlash from some of the trade issues going on between U.S. and China? Any progress that you can talk about? Thanks.
Brian L. Roberts - Comcast Corp.:
Jessica, let me start. Our focus has been to position broadband in the core subscription and I think the 4.7% ARPU is a good outcome that speaks to that. We have fair rate increases that impact that. Our packaging is entirely broadband centric and so that's a big source of revenue and how disciplined we are around – if somebody does elect to take broadband-only, we're very focused on making sure we price that fairly. So we'll evaluate everything over time but we're very focused on the core subscription. That's where I think the rate opportunity is.
Stephen B. Burke - Comcast Corp.:
So in terms of advertising, we just completed strongest upfront in the seven years that we've been here. Overall, volume was up significantly and rate was up very significantly. This is maybe the fifth upfront that we've really led the upfront and sort of set rates and others followed behind us. But we're seeing a very strong advertising market scatters terrific World Cup sales were terrific. We're making a number of investments and making a number of sort of technological improvements, some of which are related to addressability and some of which are related to just packaging and selling our products differently. And that's obviously going to be important as we differentiate ourselves against digital advertisers. In terms of a new gate in Florida we are looking at it. We filed basically a name registration. We have a lot of great IP. We love the Theme Park business. It's one of our best, most consistent businesses. And we think we have a lot of – a very long runway and that another gate in Florida would have the advantage of turning Florida from a two or three-day destination to potentially a weeklong destination. We think that would be attractive. In terms of China, no sign of any changes related to whatever friction there might be between the two countries. We're actually starting vertical construction. Things are going very, very well and we continue to believe a Universal park in Beijing is going to be a huge addition to our Theme Park segment.
Jason S. Armstrong - Comcast Corp.:
Thanks, Jessica. Next question please.
Operator:
Your next question will come from the line of John Hodulik with UBS. Please go ahead.
John C. Hodulik - UBS Securities LLC:
Okay, thanks. Maybe we could focus on some of the strategic issues that have been impacting the stock. In the wake of the bidding for Fox, Brian, do you feel that NBC is subscale as DC offerings increasingly become the focus of U.S. media? That's number one. Number two, if you could talk about your confidence level in the Sky bid. And three, just what's your view regarding being a minority investor in Hulu with Disney controlling the company? Thanks.
Brian L. Roberts - Comcast Corp.:
Thank you, John. Let me just generally comment on this and I think I hit some of your points, and some of them we're not prepared to address today. But in terms of scale, I think today's great results show that our company has scale, that it's working well, maybe even better than that, maybe in the number of our products, we're the market leader, best-in-class. That comes with scale. So in the case of Fox, it was a unique opportunity and we were very disciplined in our approach to it, but we thought it was mostly about international expansion opportunity. We had regulatory belief that it was approvable in the United States. In fact, we've had conversations that we're going well. But ultimately, we pulled back, because we thought that we couldn't build enough shareholder value by making the price at which it seemed to in our judgment to be possible to buy it at, which was increasing. So – and that's how we built the company. We've looked at a lot of things, thousands of transactions over 50 years and we've done several hundred and that we have more times than not been able create to increase shareholder value, if we can make those acquisitions work. So we're focused on Sky now. We think it's a great business, it will fit well, good use of capital. It's also unique but I don't want to say anymore today and hopefully that addressed a number of your issues.
John C. Hodulik - UBS Securities LLC:
Okay. Thanks, Brian.
Jason S. Armstrong - Comcast Corp.:
Thanks, John. Next question please.
Operator:
Your next question comes from the line of Jonathan Chaplin with New Street Research. Please go ahead.
Jonathan Chaplin - New Street Research LLP (US):
Thanks. Two quick questions for Dave, if I may. So the shift in trends in broadband this quarter from sort of the last three quarters is really impressive. I'm wondering if you can just give us some context, looking back over the last three quarters for sort of what the drivers in slower growth were in terms of how much if it was a slowdown in overall market growth versus a step up in competition, versus perhaps you guys just not being as focused on this piece of the business as you have been this quarter? And then the increase in EBITDA per customer relationship was really impressive as well. And we've had a thesis for a while that there is a lot more variable cost in the video business than maybe investors realize. How much of the improvement in margins that you are seeing is a function of as video subscribers decline there's just variable cost dropping out of the model versus a continued sort of cost cutting and streamlining that you're doing in that business? Thanks.
David N. Watson - Comcast Corp.:
Well, Jonathan, let me start with – again, one of the trends that we've seen that has continued very, very good retention performance in broadband. So while that's continuing, what has upticked has been the connect side of the business. And so to some extent, we did shift gears and have increased, a little bit more focused, as Brian has mentioned and Mike, around the broadband-only segment. We still package. We have a terrific package of where we combine video, the best of video with the best of broadband. We're giving customers I think really good options in the marketplace today. And I think it's helping all the products, but its broadband centric. And in addition, we have supplemented that with a strong focus around broadband-only. So I think that has helped. So – but it's connected to just this constant focus of investing and the overall improvement of the broadband services. Every year we just keep coming back to it and offering more and that's why I think we had record level retention performance. So on the operating expense leverage, so the non-programming expense per customer relationship, it was down 2.6%. And so there're two things to me that we stay very focused on cost control and to your point, we have been talking about this that we are absolutely seeing the financial benefits of the progress we're making in our efforts to improve the customer experience. This is the single best thing that we can do for our customers and it takes transactions out of the business. So what we're doing is just making it easier to do business with this. And when you take out, just as Brian said, the 10% reduction in the phone calls, 6% reduction in truck rolls. This is because we're just staying on it all the time. It's another area of continuous improvement that we think is going to be – it's important today, it will be important tomorrow and we're not going to stop. So it is improving customer satisfaction as well. So we think that this is sustainable, a very important part of margin and just how we run the business.
Jonathan Chaplin - New Street Research LLP (US):
Thank you.
Jason S. Armstrong - Comcast Corp.:
Jonathan, thank you. Next question, please.
Operator:
Your next question comes from the line of Marci Ryvicker with Wells Fargo. Please go ahead.
Marci L. Ryvicker - Wells Fargo Securities LLC:
Thanks. I know the vMVPD is a hot topic and we're all trying to figure out what overall penetration will be of the entire pay TV industry. Do you have any thoughts around where virtual MVPDs may end up as a percent of the total pay TV industry? And is there some level of indifference that you may have because it ultimately helps your broadband business? That's the first question. And then somewhat related to the last couple questions, your lower CapEx guide, I think it's due 100% to more efficiencies and not to a projection of lower subs, if you could just confirm that.
Michael J. Cavanagh - Comcast Corp.:
So let me start. In terms of virtual MVPDs, I don't think we're going to have – as I said, give you a number because we all can speculate. But I think your point it actually is even – I would broaden it and say it's true for NBCUniversal as well. One of our strategies is to have diversification in such a way that as new technologies come it's not all or nothing and we're benefiting more than I think we're losing from that additional competition. If you'd look at the two businesses, to your point, clearly broadband is growing faster as we keep saying that in recent years, why is that? Because video over the Internet is more reliable and more devices, there are 10 devices in a home and growing and more bits per consumer and more bits per home, all those are great trends for us. We'd like it all to be our bits, but if it's not that's why we've integrated the Netflixes and the future integrations in YouTube and things we've done. Over at NBCUniversal, they're able to have more distributors and are having more ways to sell individual shows to those distributors and having more packages of channels that they can sell to new packagers. So I think it is a very dynamic time and we're uniquely positioned as a company to benefit from these changes. And we don't think they're all or nothing and going to happen overnight. This has been one of the most, maybe the single most profitable year in television's history, if you add up all the various piece parts. And that's true globally and that's true in United States. And so our strategy of trying to have our company better positioned than maybe anybody else to take advantage of these shifts without having a bet that's so great that we could get something wrong, that's what's given us a sustainable long-term track record of creation of value for shareholders, a good return and we hope to do that in the future.
Brian L. Roberts - Comcast Corp.:
So, CapEx side in terms of the question, in terms of video, as Mike said, we're improving the guidance 50 to 100 basis points versus the prior guidance of 50 basis points of improvement. And this is absolutely it does relate to mix shift and we're continuing to invest quite a bit in our infrastructure around broadband. But there are less video customers, but we're also doing a good job with X1. We're highly penetrated with X1. So we're not going as proactively to that base. So it is video CPE that's less that is driving that.
Michael J. Cavanagh - Comcast Corp.:
And that's really, remember, we're at the late stages of penetration of X1, which has crossed now 60% penetration. So as we always said, once we get to a certain point, that will ease and that's what you're seeing offset by good investment back in the network for broadband with line extensions and business services investment on the capital side.
Marci L. Ryvicker - Wells Fargo Securities LLC:
Thank you.
Jason S. Armstrong - Comcast Corp.:
Thanks Marci. Next question, please.
Operator:
Our next question will come from the line of John Janedis with Jefferies. Please go ahead.
John Janedis - Jefferies LLC:
Hi. Thanks. I had two. First, obviously you talked about the upfront, but can you talk more broadly about the demand you're seeing in terms of willingness of advertisers to buy across all of your platforms? And do you still see a slowing in the shift of budgets moving to digital? And then separately, one of the themes this earnings season has been direct-to-consumer. Some understanding there may be a couple of options for you. I was hoping you could give us more on your DTC strategy over the next say 12 to 24 months. Thank you.
Brian L. Roberts - Comcast Corp.:
So, it's hard to predict or hard to say exactly what percent of marketers' budgets are going to digital, but the television market remains very, very strong. And I think some of the strength is just because if you're trying to change a buyer's opinion, there's nothing better than a TV spot. There has been nothing created on the Internet that is as compelling in terms of changing a person's mind about a brand as a television spot in a great show watched by millions and millions of people. And what we're finding is the breadth of our offering, we have over 20% of all the rating points in the United States. The breadth of that offering is allowing Linda Yaccarino and our sales team to go to market and provide sort of integrated solutions for advertisers across all of those networks and also across all of our digital properties and all of the other digital properties that Linda is selling. We have deals with Apple and AOL, BuzzFeed and Vox. So that combination, we think is proving to be very valuable despite the fact that obviously people like Google and Facebook are achieving gigantic ad sales. And in terms of direct-to-consumer, and so I think there is a feeling right now that everybody is completely focused on Netflix. The vast majority of television viewing is not streaming. The vast majority of television viewing is not Netflix or Amazon or Hulu. The vast majority of television viewing continues to be linear television for big events, particularly for big events. Our future I think is selling wherever consumers are, if they're watching linear, if they're watching streaming, if they're watching any different kind of platform cable or broadcast. And so we're trying to position our company to make sure that all those avenues are open and that we intelligently look at those avenues and maximize the profitability of our video business. And that's, to me, that's the kind of strategy that leads to a successful company and that's the path that we're on.
John Janedis - Jefferies LLC:
Thank you.
Jason S. Armstrong - Comcast Corp.:
Thank you, John. Next question, please.
Operator:
Our final question will come from the line of Doug Mitchelson with Credit Suisse. Please go ahead.
Douglas Mitchelson - Credit Suisse Securities (USA) LLC:
Thanks so much. Good morning. So your update to Cable CapEx guidance brings into focus the debate on long-term capital intensity for the Cable business. I was just wondering as you look out over the next few years, are there any sort of big projects – you're obviously coming off of X1 that we should be focused on. I know you often get the fiber to the home question. How should we think about those next few years and the long-term capital intensity? And then for Steve, I just wanted to make sure I got the stats right. And then I have another question which is I think many of your competitors are saying the upfront had double-digit CPM price increases and I think Brian indicated in his prepared remarks that NBC had high single-digits and you said you led the market. So I think all of what you're saying is consistent with what I was hearing from advertisers but I just wanted to make sure I had that right relative to what some competitors are saying. And the other question for Steve is just any update on 3Q Theme Park pacings given the dynamics around the second quarter related to the holiday timing? Thanks.
Michael J. Cavanagh - Comcast Corp.:
Thanks, Doug. It's Mike. I'll start on Cable capital intensity and Dave can jump in. But we'll come back and do our annual guidance in January. But just to go at the question, I think that the trends that – and factors that affected are affecting the lower capital intensity that we saw in the first half of the year are ones that are enduring sustainable. And so I think that's a takeaway you can have. And I'd leave it there.
David N. Watson - Comcast Corp.:
I would only offer – I'll end with where we started. We have continuously focused on the connectivity business, business services, proactive builds, infrastructure around broadband capacity. So because of that it's just a – it's a more steady investment plan. And so that – we'll talk more later, but that's from the Cable side.
Douglas Mitchelson - Credit Suisse Securities (USA) LLC:
I mean Dave...
Brian L. Roberts - Comcast Corp.:
In terms of more specifics about the upfront, NBC prime was actually up over 11%, and our total, I think we said high-single digits. And we're pretty confident that we're leading the market, particularly on the NBC side. And there may be some cable channels that have higher growth rates than some of our cable channels, but in general, I'm pretty confident that we led the market. In terms of Parks, Parks are doing fine. There are going to be quarters, which are stronger than others due to new attractions or hotel openings, but we feel very pleased about our Parks business. We have had some poor weather in Osaka and to a degree in the U.S. parks as well, but Parks are doing fine.
Douglas Mitchelson - Credit Suisse Securities (USA) LLC:
Great. Thank you.
Jason S. Armstrong - Comcast Corp.:
Well, Doug, thank you very much. Regina, we'll end the call there. Thanks.
Operator:
There will be a replay of available of today's call starting at 12 o'clock PM Eastern Time. It will run through Thursday, August 2 at midnight Eastern Time. The dial-in number is 855-859-2056 and the conference ID number is 7673099. A recording of the conference call also be available on the company's website beginning at 12:30 PM Eastern Time today. This concludes today's teleconference. Thank you for participating. You may all disconnect.
Executives:
Jason S. Armstrong - Comcast Corp. Brian L. Roberts - Comcast Corp. Michael J. Cavanagh - Comcast Corp. Stephen B. Burke - Comcast Corp. David N. Watson - Comcast Corp.
Analysts:
John C. Hodulik - UBS Securities LLC Craig Eder Moffett - MoffettNathanson LLC Jessica Jean Reif Cohen - Bank of America Merrill Lynch Benjamin Daniel Swinburne - Morgan Stanley & Co. LLC Jonathan Chaplin - New Street Research LLP (US) Scott Goldman - Jefferies LLC Philip A. Cusick - JPMorgan Securities LLC Marci L. Ryvicker - Wells Fargo Securities LLC
Operator:
Good morning, ladies and gentlemen, and welcome to Comcast's First Quarter 2018 Earnings Conference Call. At this time, all participants are in a listen-only mode. Please note that this call is being recorded. I would now turn the call over to Senior Vice President, Investor Relations, Mr. Jason Armstrong. Please go ahead, Mr. Armstrong.
Jason S. Armstrong - Comcast Corp.:
Thank you, operator, and welcome, everyone. Joining me on this morning's call are Brian Roberts, Mike Cavanagh, Steve Burke and Dave Watson. Brian and Mike will make formal remarks and Steve and Dave will also be available for Q&A. As always, let me now refer you to slide number two, which contains our Safe Harbor disclaimer and remind you this conference call may include forward-looking statements, subject to certain risks and uncertainties. In addition, in this call, we will refer to certain non-GAAP financial measures. Please refer to our 8-K and trending schedules for the reconciliations of non-GAAP financial measures to GAAP. With that, let me turn the call to Brian Roberts for his comments. Brian?
Brian L. Roberts - Comcast Corp.:
Thank you, Jason, and good morning, everyone. We were off to a terrific start in 2018 with first quarter revenue growth of over 10% and healthy EBITDA, earnings per share and free cash flow. I'm really proud of these results, which reflect strength across all parts of Comcast NBCUniversal. We have such a special company with a collection of scaled businesses, each executing at a high level and substantial opportunities for continued growth led by our margin accretive segments. We have a business model that works well, and we see more and more of our peers attempting to pivot towards a similar strategy of integrating distribution and content. We think our team has done a great job of this, particularly with NBCUniversal, as you can see in today's results. This successful execution led us to make an announcement earlier this year that further strengthens this strategy with our proposal for Sky. This morning, we're excited to take the next logical step with a formal binding cash offer for Sky. The terms are consistent with what we already outlined in our 2.4 announcement and Mike will provide some additional color on this later. So let me turn now to our strong first quarter results. Starting with Cable, our connectivity businesses, including residential broadband and business services are now at a nearly $24 billion annualized revenue run rate combined, growing over 9% with significant runway ahead. We are confident in our outlook for high-speed Internet subscribers as the total market continues to grow our homes and businesses past steadily increase and our focus on product innovation and differentiation through speed, coverage and control elements enables us to continue to grow and take share. In business services, we're making nice strides in our newest segment serving enterprise customers and also continuing to gain in the small and mid-size business space with superior products and attractive value proposition. We have built an incredible organization within our company with over 10,000 employees dedicated to our business services efforts and more than 3,000 of them are sales professionals helping us add new business customers every day. In the first quarter, we added almost 380,000 net new broadband customers grew residential high-speed Internet revenue by 8% and business services revenues by 12%. Fueled by these businesses and our ongoing customer experience efforts, we're on track to increase Cable margins for the full year in 2018. While investing in a network to strengthen our position in our connectivity businesses remains a priority, we expect overall capital intensity to decline in Cable. Altogether, this puts us on a path for healthy Cable EBITDA and net cash flow growth as our first quarter results demonstrate. We continue to increase customer relationships with 273,000 net new additions balanced with healthy EBITDA growth of nearly 5% and margin expansion. Cable net cash flow, which is EBITDA less total capital spending, grew nearly 13%, which is the fastest rate of growth in six years. As you can see, our Cable business overall remains well positioned for the future. The team is also capably reacting to and managing the ongoing changes in the video competitive landscape. This includes the increasing presence of virtual MVPDs which contributed to our net loss of 96,000 video customers in the first quarter. We remain focused on finding innovative and profitable ways to deliver the best video and most complete experience to our customers. We have pivoted X1 to be a whole-home platform that aggregates the best content, not just linear TV. We recently added Sling TV's international programming, joining YouTube, Netflix, Pandora, to name just a few of the partners we've already integrated. X1 also serves as a dashboard for WiFi connectivity and home automation, with recent launch of xFi notifications and new Voice Remote commands that help manage our customers' smart home devices. The value that this seamless integration of services brings to our customers is quite apparent. X1 has quickly become the most used platform for Netflix viewing among our customers. We are excited to deepen our relationship with Netflix with our recent announcement that Comcast will begin packaging Netflix with TV offers, creating an additional revenue source for our company. It has been about a year since we entered the wireless market with our launch of Xfinity Mobile and we are pleased with the results so far. Our offers are clearly resonating, adding value to our customers by bundling wireless together with access to our high-speed Internet at attractive prices. We ended the first quarter with 577,000 customer lines and continue to enhance this offering with features like bring your own device. In addition, last week we announced the new operating platform partnership with Charter, the result of our continuing collaboration aimed at getting to scale more quickly through operational and cost efficiencies as we develop our respective mobile businesses, enabling both companies to better compete in the national wireless market. Finally, our results continue to benefit from our ongoing efforts to make interacting with us simpler and more consistent, including through more all-digital tools. In the first quarter, we reduced calls handled by our agents by 13% and increased the portion of customers interacting with us only digitally by about 15% year-over-year. I'm proud of the consistent progress we are making with these metrics and our room for further improvement bodes well for the future. Turning to NBCUniversal, we are well positioned to succeed in an evolving media landscape with our high-quality sports, news, and entertainment content fueling strong results at our TV businesses, our focus on leading franchises at Filmed Entertainment, and a fantastic trajectory in our high-margin Theme Park businesses. This strategy again delivered terrific results in the first quarter, with EBITDA increasing by double-digits, highlighted by exceptional growth at our TV business and Theme Parks. Broadcast and Cable Networks, collectively delivered 23% EBITDA growth, underscoring the power of our Big Event Strategy as well as continued distribution and retrans strength. The Olympics generated over $1.1 billion of revenue at our TV businesses and were a tremendous success. The Games averaged nearly 20 million viewers in prime time over all 18 nights across broadcast, cable, and digital. And NBC's prime time viewership was over 80% higher than ABC, CBS, and Fox combined, the widest margin on record for a Winter Games. I'm extremely proud of the efforts across the company from NBC's fantastic and very personalized and human coverage to the amazing Olympics dashboard on X1 that made it easier than ever to access all of the moments that make it such a special event. The results within our Cable footprint highlight the benefits of the entire organization working together, as ratings in X1 households for NBC and NBC SportsNet prime time coverage were 26% higher than the national average. We think of the Olympics as a technology laboratory for the future of television. NBC also aired the Super Bowl in the first quarter, which generated over $400 million in advertising. Notably, the broadcast of This Is Us after the game was the highest-rated scripted series following a Super Bowl in over a decade. On the back of these incredible big events, NBC is on track to finish number one for the fifth consecutive year in demo and is number one in total viewers for the first time in 16 years. We also have the fastest-growing cable network with MSNBC and a number one cable entertainment network with USA. At Theme Parks, another quarter of double-digit EBITDA growth reflects continued strength from Volcano Bay in Orlando and Minion Park in Japan. And there is more to come this year with several exciting attractions debuting across our parks this spring that leverage our own intellectual property, including a Fast & Furious ride in Orlando, Kung Fu Panda in Hollywood, and a Hollywood-themed night parade in Japan celebrating films, including Minions and Jurassic World. Speaking of Filmed Entertainment, as we expected and communicated, we face a tough comparison to last year's record results. We continue to focus on our franchise strategy and are pleased with the performance of first quarter releases, including Fifty Shades Freed, which brought that series across the $1 billion mark. And we are looking forward to Jurassic World
Michael J. Cavanagh - Comcast Corp.:
Thanks, Brian, and good morning, everybody. Let me start by providing the details on our Sky announcement, which is a binding cash offer known as a Rule 2.7 firm offer under the UK Takeover Code. The key terms are consistent with our original proposal back in February, an all-cash offer for £12.50 per share and acceptance condition of 50% plus one share. Our various intention statements related to investment in the UK are all consistent with the Rule 2.4 announcement. And our commitment to Sky News has been strengthened with a pledge to establish an independent Sky News editorial board, maintain investment, and to not acquire a controlling interest in any UK newspapers. In terms of process, in the near future, we'll file for EC antitrust approval, which would kick off a 25-day Phase I review. We still expect to complete all regulatory reviews in a timely manner so that Sky shareholders will be in a position to review our offer without any regulatory concerns attached. In terms of the financial and strategic merits of the transaction, let me add to what we have said before. We believe this is a financially attractive transaction. New information in the 2.7 announcement today is a synergies estimate of around $500 million achieved through a combination of revenue benefits and recurring cost savings across the combined company. These are expected to be achieved through optimizing Comcast and Sky's complementary operations with only limited impact on head count expected. We believe those synergies, combined with the strength of Sky's standalone business, which we've spent more time studying, makes this a compelling transaction based on a variety of measures. To reiterate what Brian mentioned, we evaluate all opportunities against alternative uses of capital. This includes buying back our stock, investments we make in our own business, as well as other inorganic opportunities. Quarterly evaluation is optimizing for a range of criteria, including accretion to free cash flow per share and the ability to earn and exceed the cost of capital in a reasonable timeframe. All balanced with potential strategic merits of the transaction. In essence, transactions that are financially sound and put us in an even stronger strategic position are exactly the type of opportunities we engage in and also where we have a strong history of value creation. In this context, we believe Sky is a great fit. So now let's discuss our first quarter results. First, I just want to remind everyone that as we previously announced on our year-end earnings call, we adopted the new accounting standard related to revenue recognition effective January 1, 2018. Today's results are reported on that standard. Beginning on slide 5, let's review our first quarter consolidated results. Revenue increased 10.7% to $22.8 billion, which includes results from the broadcast of the PyeongChang Winter Olympics and the NFL Super Bowl. Adjusted EBITDA increased 3.3% to $7.2 billion. Results for the quarter reflect healthy EBITDA growth of 4.7% and 13.1% for Cable and NBCUniversal, respectively. The corporate and other results include an EBITDA loss of $189 million associated with our newly launched wireless business. Adjusted earnings per share increased 17% to $0.62 for the quarter. And finally, free cash flow was $3.1 billion in the quarter. Now let's get into the details of our quarterly results for the Cable Communications business, starting with slide 6. Revenue increased 3.6% to $13.5 billion, reflecting a 273,000 net increase in customer relationships to 29.6 million and rate adjustments. These results were driven by our high-margin connectivity businesses, including high-speed Internet and business services, which together totaled nearly $6 billion in revenue in the quarter and grew over 9%. Taking a closer look at our residential business, high-speed Internet continues to be the largest contributor to overall Cable growth, with revenue increasing 8.2% to $4.2 billion in the quarter. These results were driven by a net increase in our customer base and rate adjustments. We added 351,000 net new residential high-speed Internet customers. And as Brian said earlier, we continue to be confident in our outlook for high-speed Internet subscriber growth for several reasons. First, the broadband market is expanding as more Americans adopt high-speed data. Currently, only about 80% of American households subscribed to Internet access and we believe this number will continue to expand. Second, we have an opportunity in our footprint through new home formation and by extending our plant within our footprint to increase our homes passed on a steady basis. This has been growing at a rate of about 1.5%. Lastly, we are driving market share gains on the back of ongoing investment in innovation and product differentiation. As Brian said, we are focused on continuously improving speed, coverage, and control in our best-in-class broadband product. In terms of speed, 75% of our residential customers receive speeds of 100 megabits per second or higher. We continue to make good progress rolling out DOCSIS 3.1, with 90% of our footprint now offering gigabit speeds. At the same time, we are putting our advanced gateways in the home, translating these speeds into the best WiFi. With WiFi powering an increasing number of connected devices in the home, our xFi app enables the customer to better manage their home network, further improving their experience. All this differentiates and increases the value of our broadband service and helps us capture additional market share. Switching to video, revenue declined 0.8% to $5.7 billion in the quarter. The difference in the quarter's results compared to last year is primarily driven by a decrease in customers as well as our choice to take lower rate increases. We had 93,000 residential video customer net losses in the quarter. The video marketplace is highly competitive and our business continues to adapt in a way that allows us to compete while preserving strong Cable EBITDA and net cash flow growth. We continue to believe X1 is the best video product on the market and remained focused on innovation and our aggregation strategy around content in a market where total video consumption is at an all-time high. In addition, we are segmenting the market to get the right product to the right customer by offering other video products including products with thinner packaging that extend our reach into additional segments that we still think we can serve profitably. And we are doing this all in the context of managing the whole-home relationship. While broadband is at the epicenter of the majority of our customer relationships, customers can still get the best experience and value with a bundled service, including some combination of broadband, video, voice, home security, and now mobile products. And despite the shifting contributions, we are growing EBITDA and EBITDA per relationship. Speaking of Xfinity Mobile, as Brian mentioned, we are happy with the early results we are seeing in this business, ending the quarter with 577,000 customer lines, having added 196,000 lines in the quarter. We are seeing real momentum as the product is resonating with our customer base, and we believe Xfinity Mobile is a big opportunity to continue to drive the bundling strategy of the Cable business and provide more value to our broadband customers. Financially, our $189 million EBITDA loss at Xfinity Mobile in the first quarter reflects our ramp in subscriber acquisitions and the incremental operating costs associated with getting this new business launched. Moving on to business services, which continues to be a top driver of our overall Cable results, we delivered another strong quarter of double-digit growth, with revenue increasing 11.9% to $1.7 billion during the quarter, primarily driven by customer growth. We added 29,000 business customer relationships in the quarter and grew revenue per business customer relationship by 5%. These results are driven by connectivity, as the rollout of DOCSIS 3.1 has enabled us to offer gigabit speeds to small businesses and our investment to push fiber deeper in our network helps us continue to increase the number of mid-size customers. All business services segments, small, medium-sized, and now enterprise, are focused on connectivity and have substantial room for future growth. Now let's turn to slide 7 to discuss our Cable expenses and margin. First quarter Cable Communications EBITDA increased 4.7% to $5.4 billion, resulting in a margin of 40.1%, up 50 basis points compared to the first quarter of 2017. We continue to believe our full-year margins could be as much as 50 basis points higher compared to last year. We have added 745,000 total customer relationships over the last 12 months, which translates into 2.6% growth year-over-year in our customer base. If we look at our Cable financial results on a per-customer relationship basis, we increased total revenue per customer relationship by 0.9% and EBITDA per customer relationship by 2%. These results were driven by growth in our high-margin connectivity businesses and our focus on cost control. Programming expense growth moderated to 3% this quarter. After experiencing double-digit growth for the past two years, driven by the timing of several contract renewals, this quarter's growth is mainly driven by normal escalators in our programming contracts, partially offset by a loss of video subscribers. Non-programming expenses increased 2.8% this quarter. We continue to benefit from the investments we've made in customer experience initiatives as well as disciplined cost management overall. Notably, customer service expense continues to improve, declining 2% this quarter even as we grew total customer relationships by 273,000. Now let's move on to NBCUniversal's results. On slide 8, NBCUniversal's revenues increased 21.3%, and EBITDA increased 13.1% to $2.3 billion in the quarter. These exceptional results were driven in part by the successful broadcasts of the 2018 Winter Olympics and the NFL's Super Bowl, which generated an incremental $1.6 billion of revenue at our TV businesses, of which over $1.2 billion is related to advertising revenue. In addition to these big events, NBCUniversal's results reflect healthy growth in retrans and affiliate fees at our TV businesses and strong results at our Theme Parks. Cable networks revenue increased 21% to $3.2 billion and EBITDA increased 13.7% to $1.3 billion. Excluding $378 million of revenue associated with the Winter Olympics, revenue increased 6.6%, reflecting solid growth in distribution, advertising and content licensing, and other revenue. Distribution revenue increased 5.7% this quarter, reflecting the continued benefit of previous renewals of distribution agreements, partially offset by a decline in subscribers at our Cable Networks. Advertising revenue increased 2.4%, reflecting the impressive performance of MSNBC as well as strong overall pricing that was partially offset by ratings declines and the impact of channel closures. Lastly, content licensing and other revenue increased 26% due to new licensing deals and the timing of content provided under current agreements. Broadcast Television revenue increased 58.3% to $3.5 billion, and EBITDA increased 57.5% to $507 million. Excluding $770 million of revenue associated with the Winter Olympics and $423 million of revenue generated by the broadcast of NFL's Super Bowl, revenue increased 4.3%, primarily reflecting higher retransmission revenue. Retrans revenue increased about 18% to nearly $415 million. In addition, advertising revenue, excluding the Olympics and Super Bowl, was stable, as the strong scatter market offset ratings declines. Film revenue declined 16.3%, and EBITDA declined 45.2% to $203 million, primarily driven by lower theatrical revenue. Coming off the most profitable year in its history, Film results were down due to the size and timing of the slate. While the third installment of Fifty Shades delivered strong results in the quarter, it was a tough comparison to the higher number of films during last year's first quarter. As Brian said, we remain focused on our franchise strategy and we are excited to have the return of one of our biggest franchises with Jurassic World
Jason S. Armstrong - Comcast Corp.:
Okay, thanks, Mike. Regina, let's open up the call for Q&A, please.
Operator:
Thank you. Our first question comes from the line of John Hodulik with UBS. Please go ahead.
John C. Hodulik - UBS Securities LLC:
Okay, thanks. Maybe to focus on the strategic topic. Brian, as you said, you're seeing increasing competition in the video market here in the U.S. And with the Sky transaction, you will be purchasing an asset that is primarily a satellite TV distribution company. Is there reason to believe that the video market in Europe will not evolve similarly to what we've seen here in the U.S.? And then number two, as a follow-up, just if you could give us any color on the $500 million in synergies, or any more details would be great. Thanks.
Brian L. Roberts - Comcast Corp.:
Thank you, John. Look, they're very different markets. Obviously, video and television have many similarities, but you really have to do the work and look at the competitive situation, dynamic, the future potential for competition. And I think the markets are just coming from different vantage points. Also, Sky has a terrific programming business, content creation business, over-the-top business. And so we looked at it and continue to look at it, look at their quarterly results, which they posted last week. And they also are in the broadband business in the UK. And they made announcements that they intend to do so in Italy. So we are impressed with just the continuing momentum at the business, the ability to have a content and distribution company that looks very similar to Comcast NBCUniversal. Mike?
Michael J. Cavanagh - Comcast Corp.:
So on synergies, John, $500 million, it's the same categories, I'd say, that we flagged that we expected to see when we did the 2.4. But it's about $300 million of expense side, $200 million of revenue synergies. On the expense side, just think about the amount of third-party spending the two businesses at our scale does. And then the ability to get some efficiencies across the two companies in some of the more administrative and production side of things. All that $300 million represents such a small percentage of the overall expense base that we're not too – we're confident that's gettable, as we said earlier. And then on the revenue side, it's again $200 million. When you think, again, about the ability to add to the power of monetization of Sky content in the U.S. and to some degree NBC content elsewhere, together with the strength of what we can do in producing new originals together is what gets you to those combined $500 million or so.
John C. Hodulik - UBS Securities LLC:
Okay. Great. Thanks guys,
Jason S. Armstrong - Comcast Corp.:
Thank you, John. Next question, please.
Operator:
Your next question comes from the line of Craig Moffett with MoffettNathanson. Please go ahead.
Craig Eder Moffett - MoffettNathanson LLC:
Yeah. Hi. I mean I'll stay with the strategic theme as well. So, I guess, my and most people's reading is that your interest in Sky and Fox signals a view that the scale required for the next generation of media is likely to be much, much greater. First, is that right? And is the production side of that business, does that require much larger scale, hence (33:04) perhaps more than just Sky, but a real kind of addition to the studio? And then if that's a global concept, I wonder if you could revisit your thoughts about how the U.S. fits into that with a sort of direct-to-consumer platform outside of your existing footprint?
Brian L. Roberts - Comcast Corp.:
Okay. Well, thank you, Craig. Let me start by saying, because there has been some commentary around this question of strategic intent, is that love our core businesses. And anybody who is viewing this as some divergent from that is not reading us properly in my judgment. We didn't choose to put Sky in play or any other asset in play. That event happened around us. And the question is, do we take a look at it and engage? And as we have done the work and in M&A generally, as Mike just articulated, and I tried to earlier, what are the reasons to do it and what are the reasons not to do it? And we look at all of that. And we think we are disciplined. We think we have a great track record. Nobody is perfect. But I go back to NBCUniversal and say we didn't have to do that. And at the time, there was what's the strategic rationale and other things. In the end, you want to buy it right, you want to operate it right, and you want to make a strategy and a growth trajectory for your company that's better than without it. And that's how you build an organization over 50 years. And so in the question of scale and looking at the future, again, I don't think we have to do this. I don't think international is broadly is a strategy. I think it is a unique asset in Sky's case that fits well within the mix of businesses we have already got, and is aligned with our existing strategy of integrating content and distribution. And a benefit is that you will get new geographies and additional scale, which gives you optionality for future things to consider, not a requirement or a necessity.
Jason S. Armstrong - Comcast Corp.:
Thanks, Craig. Next question, please.
Operator:
Your next question will come from the line of Jessica Reif Cohen with Bank of America Merrill Lynch. Please go ahead.
Jessica Jean Reif Cohen - Bank of America Merrill Lynch:
Thanks. I'd like to maybe switch gears to NBCU. And I don't know if Steve is on the phone, but just a question or two is, as you approach the upfront, what will be different this year in how you sell those or how buyers view the market? Or how the marketplace occurs, whether it's targeting or demos or digital versus linear? And then secondly, could you comment on the health of the movie business? And any changes in distribution with the Fox-Disney deal combination pending. Does that change premium video-on-demand or the potential premium video-on-demand?
Stephen B. Burke - Comcast Corp.:
Okay. So this is Steve. First on advertising, we're entering the upfront, which is two weeks from Monday is our presentation. It's amazing how quickly it comes every year. But we are entering the upfront in the strongest position we have since we arrived seven or eight years ago at NBCUniversal. If you look at NBC, we are over 40% ahead of the number two network in ratings. We had a very, very high percentage of the big nights in television between the Olympics and the Super Bowl, Golden Globes. We have a very, very strong schedule. And scatter for the last two or three quarters has been quite strong. The first quarter was the strongest quarter for scatter that we've had in a while. It's too early to say what the second quarter will be. But I think we have the cards to enter the upfront in a stronger position than we have in many years. In addition, there is a pendulum swing that happens between traditional linear broadcast and cable and digital. And I think for a whole variety of reasons advertisers are coming to the conclusion that that pendulum ought to swing back in our favor. It's not to say it definitely will, but there's certainly signs in people that we've talked to of a coming home to a trusted environment where an ad can be in context, where an ad can be watched the way people watch television ads from the beginning until the end. And behaviors change and brands are built and businesses succeed. So for all those reasons, the strength of our portfolio, in general, but in particular with NBC and also the strength of the market and the pendulum coming back to television, I am really looking forward to a very robust upfront. In terms of Film, Universals has been around something like 105 years. And we have set the record for operating cash flow consecutively in two of the last three years. We had the highest year, the best – our best year ever last year. This year, because we are comping against that year and you see it in the first quarter results we won't be quite as strong in terms of Film. But we are going to plenty strong, in my opinion. We are looking forward to Jurassic World on June 18. We have Mamma Mia! coming back as a sequel. We have The Grinch at the end of this year. And our approach to our Film business, led by Jeff Shell, has been to build on franchises, which we have more now than ever, and animation. And the purchase of DreamWorks Animation is going to start bearing fruit starting next spring with our first new release under our control. And of course, Illumination has never been stronger. So we feel very good about the Film business. I do believe that technology allows windowing to occur that will be beneficial to the Film business. And it's hard to say when and how that's going to happen, but we're doing so well in the Film business, that's just upside for us. And very proud of our team and their approach to the business, their discipline, their creative risk-taking, and the kind of movies that we are making, which are making Universal more profitable than ever.
Jessica Jean Reif Cohen - Bank of America Merrill Lynch:
Thank you.
Jason S. Armstrong - Comcast Corp.:
Thanks, Jessica. Next question, please.
Operator:
Our next question comes from the line of Ben Swinburne with Morgan Stanley. Please go ahead.
Benjamin Daniel Swinburne - Morgan Stanley & Co. LLC:
Thank you, good morning. I have two questions. Mike, I think, I just wanted to go back to your comment before, you talked about where your stock is today and that it's a currency. To make sure we're hearing you right, it sounds like you are sort of taking any equity finance deal off the table at the moment. And then related to that, can you just remind us sort of how far you would take the leverage or the company is comfortable taking leverage up through acquisitions? Just so we can put some kind of parameters around there? And then I have a follow-up for Dave.
Michael J. Cavanagh - Comcast Corp.:
Sure. I don't really have much to add to what I earlier said. I mean, obviously any comment like that is subject to facts and circumstances at the moment. But since I have been getting the question about would we or wouldn't we in a variety of different possible scenarios, I guess, in people's minds, just want to make personally the point that I don't see us using stock at these levels. So that's the point I was making earlier, really in response to a question that I have been getting. In terms of does that necessarily mean we can't do anything, no, because the follow-through on that is the strength of our balance sheet and the history of being able to take advantage of the strength we keep in our balance sheet if something makes sense, which just ties back into what Brian said earlier about how we look at opportunities. And we are trying to always consider situations where if we can add value on top of the existing business, we view it as our job to try to do that. I wouldn't throw out any parameters for where we would or wouldn't go, other than the idea would be we like the leverage that we have and the strength of the balance sheet. And would be intent if we ever temporarily increased our leverage to bring it back to the neighborhood it's been operating in in a reasonable period of time.
Benjamin Daniel Swinburne - Morgan Stanley & Co. LLC:
That's great. And then, Dave, just on the broadband business, as AT&T upgrades their network, deploys more fiber, can you talk a little bit about how your flow share sort of trends over time? Do you see any marked differences in Comcast's ability to grow the business as they upgrade their DSL plant and even U-verse plant to more fiber? And are you doing anything around Verizon's 5G deployments in terms of just preparing the business or your customers for their deployment later this year? I realize the markets aren't all announced yet, but I'm just wondering how you are thinking about that.
David N. Watson - Comcast Corp.:
Well, Ben, first off, I think you go through competitive cycles. And certainly we saw that earlier with AT&T moving more of their DSL footprint over. Once these adjustments happen, you level off. We make some adjustments to how we go to market and then there is sort of the new normal that exists. And what we are seeing is we have great momentum. We really like the trajectory of our broadband business. So we had a good result, as you all saw with the 379,000 new high-speed customers. And we think there is more room here. There's more room in share, there's more room in terms of how we approach the marketplace. So when you look at – Mike and Brian talked about the overall market growth in terms of broadband, in terms of homes passed. From our standpoint, when you go up against a lower-end broadband, I mean, how we are talking about how we compete, we talk about connected devices, how much consumption is going on. And our focus on providing a superior speed, coverage, and controlled answer to the broadband marketplace, I think, is working. So from our standpoint, you go through it and there's an opportunity to win some customers back that maybe are testing the waters. But I think our network is really designed and has great opportunities to scale around this new market. We increase the capacity every 18 to 24 months. And so I just feel that not all broadband networks are created equal. We have a great network designed, I think, to help us compete with more consumption. And in 5G, we're paying close attention to it. We are testing our own results in terms of what this can do. And we still feel that I think it could be a good opportunity for a mobile network provider to enhance their mobile applications and mobile service. It's a different question around whether or not it can – what it's going to – what they will do in terms of fixed broadband. So our focus, whether it's Verizon or whoever, is to continue to build out our network. We're very focused around broadband. We are going to test opportunities with 5G. But we are not going to stand still. We are going to continue to enhance our network capabilities. And you look at in terms of just overall consumption, just at a high level, you look at the top 10% of our customers, just how much they use, they are using 20 or more connected devices. And it's a tremendous amount of consumption that we have. And I think that's where the market is going. There is going to be more consumption, more connected devices. And so our focus is to provide the best in-home solution. And we will see what happens with 5G, but in the current spectrum use, the current way they are looking at it, I'm still very confident of our ability to compete.
Benjamin Daniel Swinburne - Morgan Stanley & Co. LLC:
Thank you.
Jason S. Armstrong - Comcast Corp.:
Thank you, Ben. Next question, please.
Operator:
Our next question comes from the line of Jonathan Chaplin with New Street Research. Please go ahead.
Jonathan Chaplin - New Street Research LLP (US):
Thanks. I'm wondering if you can give us a little bit more context on trends in the wireless business this quarter. So if the $189 million losses that you reported, associated with wireless, how much of that is sort of one-time costs associated with getting the business started versus sort of ongoing costs? And then how does the cost profile of the business change now that you have the JV with Charter, where they are covering some of the platform development costs? And then finally, when do you expect the pace of net adds to start accelerating as you upgrade the stores and get your sales channel really behind the product? Thanks.
Michael J. Cavanagh - Comcast Corp.:
So, Jon, it's Mike. I'll start and then I'll let Dave take over. But I actually feel pretty good about the 198,000, I think, line adds to close to 600 (46:40) thus far. We feel pretty good about the launch. But in terms of the expenses, the $189 million of EBITDA losses, in line with what we had guided. We had several hundred million of losses last year. It will be a few hundred more this year. And that is really as we are acquiring customers and ramping the business. We also have to cover expenses of just getting a business started, from marketing departments, technology departments, the like, just core infrastructure. We will get some benefit in our deal with Charter of bearing some of those costs together. And in terms of where we go from here, I'll let Dave comment. But as we always said, when we get to scale in the business, we'll be able to cover those costs and be NPV-positive on a per-customer basis once we get to scale.
David N. Watson - Comcast Corp.:
Well, so on – as Mike said, I think we're off to a really good start in mobile. It is early, launched last May. I think the consumer response to the choice of By the Gig or Unlimited is working. And it's still early in terms of how we expand distribution. And you mentioned kind of where we're at with that. We've launched now completely our retail stores. We didn't have to add a lot of retail stores, we just converted our existing stores and providing the capability to sell mobile in them. So that's going very well. We continue to press, I think, a very good digital solution. And we're just now beginning to package mobile solutions with broadband with other options. So I think it's relatively early, but we like the early trajectory of that. On Charter, just one other comment, given the amount of alignment and how we both look at the business, this is just, I think, a really logical next step. And so, as Mike mentioned, it helps us reduce costs. But I think it's even more than that. It's a really – it has the potential to be a really good operational partnership. We're both focused on back-office operations, really critical to how you scale this new business. And having Charter at the table thinking through the right answers to how we scale it, I think, is going to be a good help. So it reduces costs, it's efficient, it's a good thing. But I'm real pleased that we were able to bring this partnership forward.
Jonathan Chaplin - New Street Research LLP (US):
Thanks.
Jason S. Armstrong - Comcast Corp.:
Thank you, Jonathan. Next question, please.
Operator:
Our next question comes from the line of Scott Goldman with Jefferies. Please go ahead.
Scott Goldman - Jefferies LLC:
Hi, good morning, guys. I guess, Mike, maybe just on the programming expense, probably a bit lower than most people were expecting. It doesn't look like you have a lot of major renewals going on this year. I know you've signaled that this year might be a little bit lower than perhaps the historical average. Wondering if that view has changed at all or how we should think about 2018 from a programming expense side of the equation. And then secondly, just maybe talk a little bit on the video side, what you're seeing in terms of vMVPD competition. How effective is Instant TV? I know it's probably early there, but how effective is that in terms of targeting some of the competition there? Thanks.
Michael J. Cavanagh - Comcast Corp.:
Sure. It's Mike. I'll start out. So as we said, we expected programming costs to come down to historical levels in this year after the couple of years of big renewals. So we're back in the land of regular escalators. And as I said earlier, that combined with some of the shift in mix of our customer base and some of the reductions in subs deflates the growth rate down, as a result, a little bit below the historical levels. So that's programming. We'll probably see trends similar for the remainder of this year, it's safe to say. And we'll come back next year with further annual guidance, but that's just on programming costs. And I'll let Dave comment on the competitive landscape on vMVPDs.
David N. Watson - Comcast Corp.:
Well, no question, it's a competitive landscape. And don't see that changing, but we anticipated this as we saw it, thus your point on Instant TV, very much in line with our approach towards segmenting the marketplace. So still early on Instant TV. But again, similar to the question on broadband, once you see a fundamental shift in competition and the new – the virtual folks as they build a little bit of scale and get some customers, you have a real opportunity to win them back. And so our focus is to segment the marketplace. But our approach is to lead with the best-in-class video solution in X1 with broadband. We package, it gives the customer the best overall value when you do that. But part of this anticipated new competitive – more competitive landscape in video, we've continued to shift towards our connectivity business. And that has been absolutely part of our planning. As we look at the shift, it drives growth, both business services residentially, business services growing at almost 12%. There are share opportunities. Our focus is very much centered on broadband. When we start a package sale, when we talk to customers, we lead with broadband. And then we complete the package from that point on. This is how we're going to compete and win, I think, in the marketplace. And you look at the overall opportunity, we are generating nearly $24 billion in this connectivity business in annualized revenue. It's growing at 10%. This is where our focus is. We will not – we're going to continue to compete in video, and I think that we'll see how things play out. We're not going to just stop competing. We're going to absolutely be aggressive. But our focus has shifted towards the connectivity business.
Jason S. Armstrong - Comcast Corp.:
Okay. Thanks, Scott. Next question, please.
Operator:
Your next question will come from the line of Phil Cusick with JPMorgan. Please go ahead.
Philip A. Cusick - JPMorgan Securities LLC:
Thanks. Two follow-ups. Dave, you mentioned the shift to connectivity. Was there any pushback on the broadband price in this increase this year or any more than usual? And second, and if I can follow-up on wireless, can you talk about the contribution from bring your own device launching in the quarter and how effective that was? And what type of usage and spending are you seeing from customers, especially the earlier ones who have been around for a couple of quarters? Thank you.
David N. Watson - Comcast Corp.:
So on broadband, Phil, in terms of rates, I would say at the highest level, we see that there is a real opportunity not just in share, but also in terms of how you reasonably price things. Our focus is to innovate. Just as we did with X1, we have really ramped up the ability years ago, focusing on mesh WiFi, great speeds, and then better control through the xFi app. And so I think when you do all these things, it adds up to just a really compelling value proposition where you can reasonably price and then compete with a superior broadband product. So I think that, again, not all broadband networks are created equal. If you are providing a better solution in broadband, your pricing can reflect that. So we're getting share, we can price reasonably. We are comfortable with that approach. And so in terms of wireless, I think it's too early. We just introduced the bring your own device. We like it. It's operationally working well. But it's a little early to go into any detail in terms of the usage metrics and the follow-up around that. But we'll get back to you over time on that.
Philip A. Cusick - JPMorgan Securities LLC:
Okay. If I can do one more on 5G, Brian, you mentioned continuing to work on this. What's your interest in either the millimeter wave spectrum auction later this year or maybe the CBRS auction next year? Thanks.
Brian L. Roberts - Comcast Corp.:
Yeah, I don't think we have any news today on that. When we're ready to talk about that, we will. But I think Dave's answer was pretty complete earlier on our view of 5G. Thanks.
Philip A. Cusick - JPMorgan Securities LLC:
Thanks, Brian.
Jason S. Armstrong - Comcast Corp.:
All right. Thanks, Phil. We'll make this the last question.
Operator:
Our final question will come from the line of Marci Ryvicker with Wells Fargo. Please go ahead.
Marci L. Ryvicker - Wells Fargo Securities LLC:
Thanks. You mentioned in prepared remarks that you are offering the gigabit speeds in 90%, I think, of your homes. Can you talk about how many people are actually taking these speeds? Or is it still really, really early? And then, secondly, one clarification on the Charter JV. This is clearly different than the agreement you signed last year. So I assume there is no renewal of the prior-year agreement and that this, whatever was announced, is all encompassing? Or am I wrong there?
Brian L. Roberts - Comcast Corp.:
Well, first off, on gigabit, yeah, it is too early to talk about it. But we're primarily focused on just getting it rolled out. So that's the main thing, and putting it in a premium position. So it's a little early to talk about customers. On the Charter...
Marci L. Ryvicker - Wells Fargo Securities LLC:
So, I just want to clarify you are not offering it to customers yet? You're just...
Brian L. Roberts - Comcast Corp.:
No, we are. We absolutely are.
Marci L. Ryvicker - Wells Fargo Securities LLC:
Okay.
Brian L. Roberts - Comcast Corp.:
Yeah. No. It's launched and available 90%.
Marci L. Ryvicker - Wells Fargo Securities LLC:
Okay.
Brian L. Roberts - Comcast Corp.:
So in terms of Charter, the aspect that you are talking about is still in effect and through May. But this agreement that we just talked is really for the operational partnership. And that's going to be the relationship that will carry forward.
Marci L. Ryvicker - Wells Fargo Securities LLC:
Okay. Thank you very much.
Brian L. Roberts - Comcast Corp.:
Okay. And I just would add that I think great collaboration between ourselves and Charter and we'll keep informing you as that goes forward. But I just want to end by saying, Dave, you are doing a great job. Steve, the team is off to a strong start in the year. And we're looking forward to a great 2018. Thank you all for your support.
Jason S. Armstrong - Comcast Corp.:
Okay. Thanks, everyone. Regina, back to you.
Operator:
There will be a replay available of today's call starting at 12:00 PM Eastern time. It will run through Wednesday, May 2 at midnight Eastern Time. The dial-in number is 855-859-2056 and the Conference ID number is 2589896. A recording of the conference call will also be available on the company's website beginning at 12:30 PM Eastern Time today. This concludes today's teleconference. Thank you for participating. You may all disconnect.
Executives:
Jason Armstrong - Senior Vice President, Investor Relations and Finance Brian Roberts - Chairman and Chief Executive Officer Mike Cavanagh - Senior Executive Vice President and Chief Financial Officer Dave Watson - Senior Executive Vice President Steve Burke - Senior Executive Vice President, NBCUniversal
Analysts:
Ben Swinburne - Morgan Stanley Phil Cusick - JP Morgan John Hodulik - UBS Jessica Reif Cohen - Bank of America Merrill Lynch Marci Ryvicker - Wells Fargo Vijay Jayant - Evercore-ISI Jason Bazinet - Citi Brett Feldman - Goldman Sachs
Operator:
Good morning, ladies and gentlemen, and welcome to Comcast's Fourth Quarter and Full Year 2017 Earnings Conference Call. At this time, all participants are in a listen-only mode. Please note that this conference call is being recorded. I would now turn the call over to Senior Vice President, Investor Relations and Finance Mr. Jason Armstrong. Please go ahead, Mr. Armstrong.
Jason Armstrong:
Thank you, operator, and welcome, everyone. Joining me on this morning's call are Brian Roberts, Mike Cavanagh, Steve Burke and Dave Watson. Brian and Mike will make formal remarks and Steve and Dave will also be available for Q&A. As always, let me now refer you to Slide number 2, which contains our Safe Harbor disclaimer and remind you this conference call may include forward-looking statements, subject to certain risks and uncertainties. In addition, in this call, we will refer to certain non-GAAP financial measures. Please refer to our 8-K for the reconciliation of non-GAAP financial measures to GAAP. With that, let me turn the call to Brian Roberts for his comments. Brian?
Brian Roberts:
Thank you, Jason, and good morning, everyone. Across Comcast, NBCUniversal our company is executing at a high level and I'm proud to report fantastic results for both the fourth quarter and full year 2017. Starting with the fourth quarter Cable Communications, we continue to have strength in our connectivity businesses where we added 350,000 net new broadband customers and increased business services revenue by 12.2%, as well as continued improvements as results of our investments in the customer experience. At NBCUniversal we had a terrific quarter driven by robust affiliate fees and retrans growth, a successful holiday season at our Theme Parks capping off a great 2017 and record profitability at Filmed. Perhaps even better this exceptional performance in 2017 positions us well as we enter 2018. The recent passage of tax reform provides real and immediate benefits for our company that will further enhance our financial position and will in turn enable us to do more of the things that help us better serve our customers, our employees and the communities where we operate as well as drive value for our shareholders. This means continuing to develop the most innovative products and services, investing where we see high returns and opportunities to drive growth including in our broadband network, TV, Filmed and Theme Park offerings and continuing to deliver a healthy return of capital to shareholders. Based on this solid foundation and our confidence in our outlook today we're announcing a 21% increase in our dividend which is our 10th consecutive annual increase. We also expect to repurchase at least $5 billion in stock in 2018. With that let me talk about a few of our achievements this past year. Our company has an excellent track record of delivering strong, consistent results and this continued in 2017 with EBITDA growth of 6%. At Cable Communications we look to balance subscriber growth with financial performance and we achieved this in 2017. We increased EBITDA by 5% and added 770,000 net new customer relationships. During 2017, we continued to direct more of our strategic focus toward our connectivity businesses which collectively generated over $20 billion in revenues and grew 10%. This includes broadband where we added 1.2 million net new customers. We continue to differentiate in broadband with the deployment of DOCSIS 3.1 enabling gigabit speeds in our footprint xFi platform which gives customers more control of their in-home Wi-Fi experience. Business services exited the year at a $6.5 billion revenue run rate and what's particularly exciting is the room for growth ahead, as we have the opportunity to take more share in each of our customer segments. In 2017, we made an exciting new addition to our bundle with XFINITY Mobile and the service is off to a terrific start. After launching the business from ground up in May, we ended the year with more than 380,000 customer lines and real momentum. Customers have really responded to our unique By the Gig offering. The simple and intuitive ordering process and digital first customer experience. With XFINITY Mobile now fully rolled out in our retail stores and new features like our recent introduction of Bring Your Own Device. We're enthusiastic about what's coming in 2018. 2017 also brought a new normal to competition in video including more aggressive offers from traditional and emerging competitors. While we remained disciplined and are not in the business of chasing volume at any cost. We more than held our own in this environment. With our culture of innovation, we're well equipped to compete in this evolving marketplace. Our X1 platform enables us to be the aggregator of aggregators of the content our customers love and we're continuously improving X1 to deliver and even better experience. This past year we added many new features and functionalities to name a few, we integrated YouTube into the platform. Added new music experiences through Pandora and iHeartRadio and leverage the power of our amazing voice remote to give customers a unique way to vote on NBC's hit show the Voice. We now have nearly 20 million voice remotes deployed. Perhaps most significantly a cable, our ongoing efforts to improve the experience drove tangible benefits for our customers and to our financials this year. We were making measurable progress in many key areas and notably in 2017, we reduced calls handled by our agents by 10% and a percentage of customers interacting with us only digitally grew by double digits year-over-year. It's been an outstanding year for Cable Communications which speaks to the strong leadership from Dave Watson for many years and particularly since he took the CEO position last spring. At NBCUniversal achieving double-digit EBITDA growth for the fifth consecutive year was one of many highlights of 2017. In Filmed entertainment we crossed $5 billion in worldwide box office for the second time in Universal's 105-year history driven by a wide range of theatrical releases including key franchises like Fifty Shades and Fast and Furious. Continued success in animation with Despicable Me 3 and hits like Get Out, Split and Darkest Hour, 2017 was our filmed businesses most profitable year ever. In our Television businesses in an evolving media landscape having great content is critical and our portfolio of must see sports, news and entertainment stands out in this regard. In many instances we have more end users of our content than ever before. Our increased affiliate's fees in retrans resulting from successful distribution renewals as well as our strong content licensing growth in 2017 are evidence of the value of our portfolio. In addition NBC continues to lead in ratings winning the 52-week season for the fourth consecutive year and is currently ahead of the competition by a wide margin in this new season. Telemundo also remains number one following its first [technical difficultly] 2016, 2017 season. At Cable Networks USA was number one for an unprecedented 12th consecutive year. I'd like to congratulate MSNBC which had an impressive year with record ratings in total viewers and in demo across every day part and had the fastest growth among any cable network with 36% prime growth in demo. Finally our Universal theme parks continued to have great success in 2017 with 9% EBITDA growth driven by Harry Potter in Hollywood and new attractions like Volcano Bay in Orlando and Minion Park in Japan. I want to underscore how pleased we're with our Japan investment from just two years ago. As our 2017 performance across NBCUniversal demonstrates our wonderful team have put us in a position to succeed in these rapidly evolving media businesses in this changing landscape, not every company can say that. With the pace of change and the industry accelerating many of our peers are re-evaluating their strategies as we've seen recently. So along the way, there may be opportunities for us to create more value for our shareholders like we did with NBCUniversal. In this respect, it shouldn't be surprise that we study ever situation that comes along. We believe our shareholders expect this from us, but the bar's set high and we have been and will remain disciplined. Now let me talk about some of the things we were looking forward to across our business in 2018 and beyond. We're excited to have the Super Bowl in NBC and the Winter Olympics just days away. There is no better example of how our entire company works together than the Olympics. We're so proud to be the company that brings the games to millions of Americans combining the incredible and heart-warming storytelling from NBCUniversal with the world class technology of Comcast Cable. This year Comcast NBCUniversal will deliver the most live, the most mobile, the most technologically advanced Winter Olympics ever. NBC will provide a record 2,400 hours of coverage more than the last two Winter games combined and the best place to experience this coverage will be through our Olympics dashboard on X1, with new and enhanced content and features that will enable users to customize and control their experience across platforms. In our TV businesses with the Super Bowl and Winter Olympics as well as the World Cup on Telemundo later this year, we should further build on our ratings leadership from 2017. More broadly our strategy will continue to center on having must see content that drives mobile monetization streams from advertising to content licensing, to distribution on both traditional and emerging TV platforms. At theme parks, I was just in Orlando a couple weeks ago and came away feeling even more bullish on our outlook for the parks. In 2018, we will benefit from the full year of Volcano Bay and Minion Park as well as new attractions that leverage our intellectual property like Fast and Furious in Orlando and Kung Fu Panda in Hollywood. We also continue to make progress toward opening our new Beijing Theme Park in the next few years and have exciting growth plans for Japan. Finally in Filmed, while we will not beat our 2017 performance, we expect 2018 to be a solid year with some of our best franchises returning including Jurassic World and Fifty Shades. We're also excited for 2019 and beyond when a more robust animation slate is planned. Over Cable Communications, we expect another strong year in 2018 while video continues to evolve as I mentioned. We remained committed to innovating video and delivering the premier experience for customers through X1. And I'm really excited about our long runway ahead in high speed data. In 2018, we will continue to differentiate our product by providing gigabit speeds at scale, offering one of the most powerful gateways for the home and augmenting Wi-Fi coverage and control with xFi and the rollout of our fabulous little pods with connectivity increasingly at the epicentre of our relationship with customers. We have the opportunity to provide whole home solutions that integrate and help manage all of the devices our customers rely on. In Business Services, we're still in the early stages of bringing our superior products to the large addressable markets in mid-size and enterprise customers. And lastly in 2018, we will look to build on and accelerate our early success with XFINITY Mobile. So our plan is to continue to invest in product innovation while we strive to make interacting with us simpler and more consistent and increasingly all digital. This will improve the experience for our customers and also help us continue to take cost out of the business in 2018 as Mike will discuss in more detail. As we kick off 2018, I feel great about Comcast. We've significant momentum and we're building on our consistent investment growth and strength and look forward to an even more exciting future. Mike, over to you.
Mike Cavanagh:
Thanks, Brian and good morning, everybody. I'll begin by reviewing our consolidated results on Slides 4 and 5. Revenue increased 4.2% to $21.9 billion for the fourth quarter and increased 5.1% to $84.5 billion for the full year. Fourth quarter adjusted EBITDA of $6.8 billion was relatively flat compared to last year and for the full year EBITDA of $28.1 billion increased 6.2%. Results for the quarter reflect healthy EBITDA growth of 4.2% and 6.4% for Cable and NBCUniversal respectively. The corporate and other results include $171 million related to a special employee bonus following the passage of tax reform and negative $176 million of EBITDA from the launch of our wireless business. Adjusted earnings per share increased 8.9% to $0.49 for the quarter and 18.4%, $2.06 for the year. These results exclude $12.7 billion of net income tax benefits primarily associated with a change in our deferred income tax liability as a result of the 2017 tax reform legislation. Details of our EPS adjustments are provided in table four and our press release. And finally free cash flow was $2 billion in the quarter and $9.6 billion for the full year. Now let's turn to Cable Communications on Slide 6. Before going into the details of the quarter I'd like to provide a couple of highlights for the year in the Cable Communications business. Our full year cable revenue increased 4.9% and EBITDA increased 5.3% while we grew customer relationships by 770,000 to more than 29 million. These results were driven by our connectivity businesses including high speed data and business services which totaled more than $20 billion in revenue which grew over 10% in 2017. We were focused on striking the right balance between strong financial results and growth in our customer metrics and we believe our results clearly reflect this effort. Now let's dive into the details of our quarterly results. revenue increased 3.4% to $13.3 billion and EBITDA increased 4.2% to $5.4 billion in the fourth quarter. starting with our residential business, high speed internet continues to the largest contributor overall cable with revenue increasing 8.4% to $3.8 billion in the quarter. these results were driven by a net increase in our customer base adding 318,000 net new residential high speed internet customers as well as rate adjustments. Our customers continue to get more value with their subscriptions as they use our products more and benefit from our increasing speeds. Our customers median monthly data usage was 131 gigabits per month for the second half of 2017 an increase of 48% year-over-year. And at year end, 75% of our residential customers received speeds of 100 megabits per second of higher compared to about 50% a year ago reflecting our efforts to lift baseline speeds across our entire customer base. We were focused on driving market share gains by continuing to enhance our competitive differentiation with improvements to speed, coverage and control. We head into 2018 offering nearly 80% of our footprint, gigabit speeds enabled by DOCSIS 3.1 and our new advanced wireless gateway. In addition, we are rolling xFi pod extenders to increased Wi-Fi coverage in the home and our xFi app which offers an unrivaled level of control. With our current broadband penetration of homes and businesses past 45%, we believe we've plenty of runway for continued high speed data customer growth. Switching to video, revenue increased 1.5% to $5.7 billion in the quarter primarily due to rate adjustments as well as customer subscribing additional services partially offset by the net loss of video customers. We had 38,000 residential video customer net losses in the quarter reflecting ongoing competition in the video marketplace. Our newest product for our cable customers is XFINITY Mobile which I'll comment on now even though the results are reported in corporate during the launch period of the business. We're off to a great start ending the year with over 380,000 customer lines having added 187,000 lines in the quarter. we believe XFINITY Mobile is a big opportunity to continue to drive the bundling strategy of the cable business. Financially, we had a $480 million EBITDA loss for 2017 and in 2018 wireless EBITDA losses could be a $200 million higher reflecting our expectation of a successful ramp in subscriber acquisitions. Moving onto business services, which continues to be a top driver of overall cable results we delivered another strong quarter of double-digit growth with revenue increasing 12.2% to $1.6 billion during the quarter primarily driven by customer growth. We added 33,000 business customer relationships in the quarter and 135,000 relationships for the year and grew revenue per business customer relationship by 5%, all business services segments small, medium-sized and now enterprise are focused on connectivity and have substantial room for future growth. Turning to Slide 7, cable expenses and margin. Our fourth quarter EBITDA margin was 40.7% up 30 basis points compared to the fourth quarter of 2016. Our full year EBITDA margin of 40.3% was up 10 basis points compared to the prior year. for 2018, we believe our margins could be as much as 50 basis points higher than the 2017 full year results reflecting growth in our high margin connectivity businesses and our focus on cost controls. Programming expenses increased 10% during the quarter and 11.5% for the full year reflecting the timing of several contract revenues. In 2018 we expect programming cost growth to meaningfully moderate from the higher than normal years we experienced in 2016 and 2017. Non-programming expenses declined 1.5% this quarter and were relatively flat for the full year. this reflects the benefits of the investments we made in customer experience initiatives as well as disciplined cost management overall. Notably, customer service expense declined 2% this quarter and 1.1% for the year, even as customer relationships grew by 2.7%. in 2018, we expect to see continued benefits from our customer experience initiatives and focus on disciplined cost management. Now let's move on to NBCUniversal's results. On Slide 8, NBCUniversal's revenues increased 3.9% and EBITDA increased 6.4% to $1.9 billion in the quarter. Cable Networks delivered another quarter of strong growth with revenue increasing 7.5% and EBITDA up 9.1% to $1 billion. Distribution revenue increased 6.7% this quarter to $1.5 billion reflecting the continued benefit of previous renewals of distribution agreements partially offset by decline in subscribers at our cable networks. Content licensing and other revenue of $282 million increased 34.5% due to the timing of content provided under licensing agreements. Last, advertising revenue of $878 million increased 2.3% reflecting strong pricing that was partially offset by ratings declines and the impact of channel closures. Broadcast television revenue increased 4.1% and EBITDA declined 26.3% to $194 million. These results reflect strong retransmission and content licensing revenue offset by lower advertising revenue and higher programming and production spending. Retransmission consent fees increased nearly 70% to about $360 million. Content licensing revenue of $632 million increased 19%. Offsetting this growth was 6.5% decline in advertising revenue reflecting strong pricing that was more than offset by ratings declines including the NFL and the absence of political advertising revenue at our local stations. In addition, we experienced higher programming and production cost this quarter, driven by increased sports cost including an extra Thursday night football game. In 2018, we expect to start the year strong with the Super Bowl and Olympics. Additionally, we expect retransmission revenue to increase by approximately $200 million to $1.6 billion. Filmed revenue declined 5.2% but EBITDA increased 89.7%, $230 million driven by the carry over benefits of several successful films released earlier this year. As Brian noted, filmed delivered its most profitable year in its history with EBITDA growth 83% to $1.3 billion. While these results set a high bar, we're excited to have the return of some of our biggest franchises with Jurassic World II and the third instalment of Fifty Shades in 2018. Finally theme parks revenue increased 8.7% and EBITDA increased 3.2% to $661 million. These results reflect relatively stable attendance and healthy growth in per capita spending despite unfavorable weather in Japan and having lapped [ph] reopening of Harry Potter in Hollywood. We're benefiting from new attractions like Minion Park in Japan and Volcano Bay in Orlando as well as the continued success of Harry Potter at each of the parks. Partially offsetting these results with a negative impact of a weaker Japanese Yen and increased spending on a brand marketing campaign across our portfolio. In 2018, we expect to benefit from the full year of Volcano Bay in Orlando and Minion Park in Japan as well as new attractions opening like the Fast ride in Orlando and Kung Fu Panda in Hollywood. Now let's move on to Slide 9 to review our consolidated and segment capital expenditures. Consolidated CapEx increased 5.4% to $2.7 billion in the fourth quarter and 4.5% to $9.6 billion for the year. at Cable Communications, capital expenditures increased 2.8% to $2.2 billion for the quarter and increased 4.7% to $8 billion for the full year resulting in capital intensity of 15.1% in line with the plan we outlined at the beginning of 2017. As expected investments in customer premise equipment including X1 and wireless gateways remained the largest components of our capital expenditures, but declined for the full year. We increased the investment in scalable infrastructure to increase network capacity and increased investments in line extensions to reach more business and residential customer addresses. For 2018, spending on customer premise equipment is expected to continue to decline. With X1 now deployed to nearly 60% of our residential video base, the pace of our rollout is started to slow. On the other hand, our spending on our network will continue to increase. As a result we expect cable capital expenditures overall to increase in 2018 although we believe our capital intensity could be favorable relative to 2017 by as much as 50 basis points. At NBCUniversal fourth quarter capital expenditures increased 13.6% to $525 million and on a full year basis CapEx increased 3.4% to $1.5 billion reflecting investments in theme parks and infrastructure. For 2018, we expect to once again increase capital spending at NBCUniversal with the majority of the investment directed to our theme parks. Our formula to consistently invest in new attractions at our parks has driven very strong returns and we expect that trend will continue. And now finishing up on Slide 10, let's cover return of capital. Let me start by spending a minute on tax reform and its impact. In terms of our gap tax rate without tax reform it would have been in the 35% to 37% range in 2018. With tax reform we expect our gap tax rate to be in the 24% to 26% range. For cash taxes, we expect an even larger impact as our cash tax rate will also benefit from the full and immediate expensing of our eligible capital spending for five years. So that's the impact of tax reform on our go forward gap and cash taxes. In terms of what we're doing with the benefit of tax reform. Our first action was the announcement of a special bonus to eligible employees in December. Second, we've identified additional areas of capital investment back into the businesses that now makes economic sense post tax reform as I just discussed. And finally, we will augment our already strong capital return plan as I'll cover now. As I mentioned earlier, we generated $9.6 billion in free cash flow during 2017. We returned $7.9 billion of that shareholders comprised of $2.9 billion in dividends and $5 billion in share repurchases and we ended the year at 2.2 times net leverage flat compared to the prior year. For 2018, we'll continue to execute our balance capital allocation approach that we've discussed many times. We're increasing our dividend 21% to $0.76 per share. this strong increase reflects confidence in the underlying health and momentum in our business coupled with benefits from tax reform. In addition, we expect to repurchase at least $5 billion of our stock in 2018. Any buyback we do above that minimum will be in the context of our balance sheet, which we want to be very strong given its strategic value. Expressing that in numbers, we've added net leverage ratio of around 2.2 times for a while now. Higher than the 1.5 to two times range that was in place as I've arrived several years ago. Since then we've bought the Japan Park in DreamWorks while keeping our dividend growing and our buyback steady. Now given the higher conversion rate of EBITDA to free cash flow resulting from tax reform I don't expect we would need to see our leverage ratio declined below around 2.2 times in order to be very confident in the strength of our balance sheet. Hence the guidance of a minimum of $5 billion in buybacks in 2018. Now before we go to Q&A, I'd like to take care of one housekeeping item. By the end of February we plan to issue restated trending schedules to reflect the adoption of the new revenue recognition accounting standard which was effective January 1, 2018. The impact for Comcast will primarily be in our cable business with adjustments across some line items that will result in both higher revenue and higher expenses but overall and importantly for Comcast there will be no material impact EPS or free cash flow; so that's all for that item. So I'll end by echoing Brian's comments about our strong 2017 performance and optimism in our positioning and execution as we head into 2018. Now Jason over to you for Q&A.
Jason Armstrong:
Great. Thanks Mike. Thank you Mike. Regina, let's open up the call for Q&A please.
Q - Ben Swinburne:
Brian, you talked a lot about connectivity in your prepared remarks and I think the market is very focused certainly on your runway in broadband. When you look at your three-year or longer term products roadmap for connectivity in broadband. What are the things that you're most excited about to keep that business growing and specifically I'm wondering consumers use to pay just for access to the internet but obviously the number of devices is growing, coverage is more important, you've added mobile what are things that you think keep that business taking share and what does [indiscernible] maturing business and then I just had a quick follow-up for Mike.
Brian Roberts:
Well let me start and then I'd like to kick it over to Dave Watson. First of all, it's absolute penetration it is about 48%, let me correct that, 40% growth opportunity and but the absolute penetration where are in broadband start with that, as an industry and where are we with our competitors. And how good is our product. I feel really good about the roadmap for that. number two, we launched a mobile product for our broadband customers we're really excited about that. we talked about the speed and pods and the connectivity and coverage. Then you've got smart home, you look at CES. Everything at CES is all about what's going to happen to the home of the future in the next three years, five years, 10 years. It's hard to know exactly when any of those items will explode, you look at our bit per home consumption rate and that is up again even more this year. so that's why we like the business so much and ultimately you boil it all down to that. we love all those bits to be our bits, but that doesn't matter. We want to give customers an incredible experience. We want to be the best and that requires investment and innovation and that's really I think the pivot that the company has been making over several years and this year's results and the fourth quarter results I think demonstrate real strength in this business. Dave?
Dave Watson:
Well as Brian said I think there is the growth opportunities both in market share and rate. and if you look at the overall numbers of broadband, the overall broadband penetration being around 80% there is room just there. So home growth is solid in 2017, so home's past growing by 1.4%. the DSL base is still substantial so overall as you start there's room for growth. But what we're focused on is what's working. What's working is, this focus that Brian mentioned around innovation and we have a great scaled infrastructure, got 3.1 that's now at the end of the year at 80%. We'll complete that by the end of 2018, puts us in position to have very large scaled on gig rolled out. So as consumption and usage continues to climb, we're going to be ahead of the curve in terms of capacity. So and then the big three for us are speeds, we continue to increase speeds we've done that consistently the 16 times at the last 17 years and the new thing is, is coverage the combination of great devices best-in-class gateway devices that in off themselves provide great coverage, you marry that with the new pods the Wi-Fi extenders and so coverage I think is a great answer that will help us drive the business and then last is, being able to control all these things. So connect that modest rate increases, you're focusing on disciplined approach towards multi-product discounts making sure that the extent they just want broadband and [indiscernible], we'll be disciplined in that approach and so - and also, as consumption goes, we're going to be very focused on providing the best tier of broadband service for the customer. So there's opportunities and rate and growth.
Ben Swinburne:
That's helpful. And just Mike on your last point on leverage I think I heard you say 2.2 is sort of where you think the company should be. I think at $5 billion you would delever pretty decently in 2018, so are you suggesting then that sort of the upside of that number comes from managing towards 2.2 based on what other capital allocation opportunities come your way this year, is that sort of how we should interpret that comment?
Mike Cavanagh:
Sure. You should think about the comments in context of our capital allocation framework which doesn't change. This team's priority to balance three things; one invest in the business to keep it growing and optimize earnings power [ph] over the long-term; two is keep a very strong balance sheet and three is to, do healthy returns of capital of the shareholders. So I think with the framework we've just described saying a minimum of five and anchoring that to around 2.2 times leverage everybody with their own forecast - what's going to happen that's how you would find there to be upside in the buyback during the course of this year. obviously depending on us executing the balance strategy I just described.
Ben Swinburne:
That's helpful. Thank you both.
Jason Armstrong:
Great, thanks Ben. Next question please.
Operator:
Your next question comes from the line of Phil Cusick with JP Morgan. Please go ahead.
Phil Cusick:
Brian, two quick ones if I can. Brian, can you talk about what the bar might look like for US and International M&A and given a lot of deals in the front of DOJ today. Do you want to see some better direction before getting involved? And then in wireless you mentioned the potential for acceleration in 2018. Are you now confident that the business is attractive and you have the right model and now is really the time to let it start to spin up? Thank you.
Brian Roberts:
Let me kick over to Dave to start on the wireless question first.
Dave Watson:
In mobile while it's early Phil that we're really pleased with the early stage results. we launched in May. As Mike said early, we achieved 380,000 lines so there is solid momentum as we approach. We like our game plan we like the fact that's connected to our existing business lines and it's a really simple product approach that can scale and so strong digital focus experience. What we're finding is, that By the Gig approach is very attractive to most of the customers are taking out, we still sell on limited but it's - I think in very unique position as we scale this to do both. So it's early still and just brandings kicking in and we're expanding distribution to our existing retail locations and we're going to begin to package it with our other lines of business including broadband so it gives us just real packaging optionality, so I think we're well positioned going into 2018 as we scale mobile.
Brian Roberts:
Let me just reiterate as I said earlier. We always are looking for ways to create more value for shareholders from opportunities as Mike just described where we find capital to invest in the business or new businesses like Dave just talked about in wireless or what we're doing with the Olympics. At the same time, you look at in organic opportunities that come along and you have a bar. I think I say that there is nothing we feel we have to acquire and I think that's an important point to emphasize. So I think we set it high I don't know how to articulate that except to look to our track record and we've created value for shareholders for I think in almost every instance and that's certainly the goal when we do so. So our most recent example would be the Japan theme park and stay tuned, we'll see if we can execute but so far we feel terrific about that and obviously NBCUniversal as I mentioned before is the biggest example. So we don't talk about specific situations and I hope that helps to clarify.
Phil Cusick:
Thanks Brian.
Jason Armstrong:
Thank you Phil. Next question please.
Operator:
Your next question comes from the line of John Hodulik with UBS. Please go ahead.
John Hodulik:
Maybe one for Mike and one for Dave. First Mike some good data on the effective tax reform. Can you give us a better sense of sort of the dollar savings that you expect from if you're looking from 2017 to 2018 just to get a better sense of how much growth we're going to see off that $9.6 billion in free cash flow? And then for Dave on the video business, definitely some solid numbers from a subscriber standpoint. Can you give us a sense of what you're saying in terms of pressure from sort of live streaming providers? Does that change since we went from quarter-to-quarter? and then maybe an outlook on what you expect from a programming cost growth number for next year? thanks.
Mike Cavanagh:
John, it's Mike. So I'll tell you how to think about the impact, but everybody has again got the wrong forecast rather than fixing numbers for you. What I said is about 11 points decline in the gap tax rate which will also improve cash taxes by the same magnitude, so use your own estimate of what our pre-tax income is next year and you'll get that. but then obviously on top of that, we get to immediately expense the eligible amount of $10 billion capital or so we're putting in and so you can take swag at that. It's meaningful obviously but those are the two key pieces that drive it.
John Hodulik:
The CapEx you expect, vast majority to be expensable [ph]?
Mike Cavanagh:
Yes.
John Hodulik:
All right. Thanks.
Dave Watson:
So John on the video side, it is definitely very competitive video environment then we really don't expect to level a competition to diminish. However, we're going to continue to aggressively compete for profitable video relationships and our approach what is working and we made some a very moderate adjustments as how we compete that, I think have helped us in Q4 but we're going to continue to segment the marketplace and we've introduced new services like Instant TV, which is our streaming cable network delivered product without a set top box, going to use that on a targeted basis. Our focus is going to be bundling, full bundles leveraging best-in-class X1 and broadband, that packaging it is working and so we feel good about Q4, it is competitive and so we're going to stay at it. But the thing that I think is important to note, that we've seen this adjustment coming in terms of this marketplace. The intensity over the top new entrants and based on that while we're going to compete aggressively across the board for good video customers. We have transitioned more and more towards broadband and so broadband is a centerpiece for us. We're going to have good balance on profitable growth, leveraging broadband. We expect to compete aggressively in video and leverage some of the new things we're doing, but we just don't see the environment shifting too much from what we saw at the end of last year.
John Hodulik:
All right, thanks guys.
Dave Watson:
To last point on programming cost. I think as Mike said it was to expect moderate decrease and so I think some of the timing of the relationships are focused around this is margin and we stay extremely focused on overall margin programming is one piece of it but because you know we're very focused on the experience taking transactions out and you look at things like to the extent that we're adding which we are, customer relationships and the fact that we've taken out just lots and lots of transactions out, that's as importance as anything, but programming cost we do expect to moderately decrease.
Mike Cavanagh:
And obviously it's Mike to chime in there. That translates into the as much as 50 basis points improvement in margins for cable for 2018.
John Hodulik:
Great, thanks guys.
Jason Armstrong:
Next question please.
Operator:
Your next question comes from the line of Jessica Reif Cohen with Bank of America Merrill Lynch. Please go ahead.
Jessica Cohen:
I almost don't know where to start but I guess first sort of combined Cable NBCU question. At CES few weeks ago, Comcast Cable and NBCU seemed to be front and center of the industry for addressable advertising both in terms of the platform and the services you're offering. And Marcien Jenckes, Linda Yaccarino were right there. And seem to be an industry leading position. So can you just talk a little bit about where do you think the industry and company is within that in terms of regaining dollars lost from traditional media to the newer platforms. Can you just give us any color on what you're doing or what you're expecting? And then for NBCU specifically, can you talk a little bit Steve. I know you're on about the integration of DreamWorks animation and does that help you in your efforts and consumer products. And if I can just throw in one for Brian as a follow-up to the M&A topic. There seems to be some really clear opportunities in both media and distribution amid an obvious restructuring or coming restructuring of the industry. But there are also so many different forces playing out right now with the same companies are investing so heavily in premium video in ways we've never seen yet you have this unpredictability in Washington and what can get approved and not approved. So can you just give us color on how you're thinking of getting, are you getting pushed in one direction or another in terms of media content or distribution?
Steve Burke:
So I'll answer two of your four or five questions and then pass to Dave or Brian, but and let me start with DreamWorks. We bought DreamWorks 18 months or so ago and have completely retooled the flow of releases. We actually have a slow year this year and then next year in 2019 we'll have couple releases and then should have two releases every year thereafter and if you combine that with a couple of releases from Illumination, we should have four animated films and good full throttle a year. we're very happy with the progress we've made at DreamWorks and you can imagine a year when we have four great animated films what that will do to our films OCF. At the same time, we very much believe that we need to have the ecosystem of new IP, strong consumer products and then appearance in our theme parks and we've got that cranked up now. We've made a lot of investments and seen a lot of growth in consumer products in the last couple of years, those results are embedded in the record year that our filmed group that and you're going to see that continue in the future. The ultimate pay off being when you've created enough IP to really leverage that consumer products capability, that capability is worldwide. We're opening offices overseas, taking back agent relationships, with employee relationships. I think consumer products is a big upside for NBCUniversal. In terms of the advertising, it's impossible not to see the strength particularly of Facebook and Google really the dominance of Facebook and Google in terms of digital advertising and a lot of the growth in ecosystem is going toward digital and we're not participating in that growth to the degree that we should be given the span of our assets. The good news is television advertising is roughly flat, if you combine the negative effect of ratings decline and the positive effect of CPMs. Depends on the company, depends on broadcasting cable, depends on the quarter. but television advertising is holding its own. Our dream and it should be the dream of anybody who's got assets like ours is to take our television advertising and make it more targetable, more addressable and have more the characteristic that digital has and then overtime have more of our advertising be effected by the technology that digital provides. We've made a lot of progress on that, we've made a lot of investments in Vox and BuzzFeed and Snap. We've made a lot of progress in terms of how we monetize online and how monetize on the VoD platform particularly with Comcast Cable but there's a lot more to do and I think what you heard at CES is the number of plans that we have. We've rolled out - Linda probably has four, five different products that she's currently in the market selling that have aspects of interactivity and overlaying Comcast data and markets and there is a lot more to go as far as that goes. The good news is television advertising I think is holding its own and as we head off to the Super Bowl and the Olympics it's not lost on us, that if you're a big advertiser and you want to launch big brands and really make a material change in the way consumers think about you, you have to be in a big events on TV and we've something like two-thirds of all the big nights on broadcast television in the next 12 months. We think we're well positioned for the ecosystem where it is, but we're hard at work creating the ecosystem that should be there, that gives television all the positives that digital has.
Dave Watson:
And Jessica, Dave. As Steve said one of the things on the cable side that we're focused on. Is being able to pull together the platform that could pull together all the content and our first wave that Marcien is helping us stay very focused on is VoD. So the VoD addressability is up and running having success with that. but really our - the transition continues to stay focused on VoD linear online all coming together. I think cable and distribution we have a unique opportunity to pull all these things together. So Marcien has done a nice job pulling together the platform elements that put us in position to make these things happen.
Brian Roberts:
Just to the other question. I think probably we covered it a little bit in theory in my prior conversation and I think it's an interesting time and the business opportunities are being created, some of those opportunities are negative and some are positive. I think our jobs are to study and understand where to grow. And I think Dave acknowledging that we saw changes in video coming as for instance and put our innovation efforts around broadband it's just - but an example that I think the emphasis on theme parks which we didn't anticipate when we bought NBCUniversal but we saw opportunities there as for instance. So let's leave it that for now, it's kind of the thing we'll talk about overtime some of your prediction of restructuring of the industry let's see if that all plays out that way and there will be more information in the quarters ahead.
Jessica Cohen:
Okay, thank you.
Jason Armstrong:
Thanks, Jessica. Next question please.
Operator:
Your next question comes from the line of Marci Ryvicker with Wells Fargo. Please go ahead.
Marci Ryvicker:
I've two questions for Mike and then one for Steve. So first Mike, it's sounds like XFINITY Mobile is staying in corporate. I guess at what point you put this in Cable Communications, do you wait until this is profitable? And then secondly it sounds like the programming costs are driving, the majority of the 50 basis point improvement in cable margins, so are we interpreting that correctly. And then for Steve you have a very unique portfolio coming into the year in terms of advertising [indiscernible] Super Bowl and the Olympics. But do you have any sense what advertisers are going to do with their excess cash from tax reform on their own balance sheet? So are you hearing that anymore advertising dollars might come into the system and go towards [indiscernible].
Mike Cavanagh:
Thanks, Marci. So it's Mike. The XFINITY Mobile expected to stay in corporate for all of 2018 probably if I had to guess all 2019 [ph]. The idea here is to obviously share the information, we do share you'll see everything that matters, but not to have the - as we're ramping that business. It's obviously would otherwise distort core business in cable. So we'll talk about and share it with you, but I think putting it where we put it is intended to be transparent and clear, so you can judge the business from a bunch of different angles, so couple of years would be my answer on that. And then on margin improvement I'm going to make sure you get the number right. As much as 50 basis points I might have heard you say 15. It's really the sum of two things, it is obviously the easing of programming cost increases which we had two big years looking back to the years before this. Dave and team they have done a great job managing all parts of the cost base away from programming and that's continued. So I would give credit over a multi-year period say that it's the focus on being efficient in all categories that's contributing to this year's margin changes not just programming.
Steve Burke:
So in terms of advertising, we're 10 days away from the Super Bowl and as we head into the Super Bowl, we're averaging about $5 million a unit which is up call it 15% or 20% we think from last year and we're essentially sold out. So if you're looking for sort of an immediate sign as to how hot the market is, as far as the Super Bowl goes, it's pretty hot. I think television advertising ecosystem has been strong for a while now probably two or three years or strength. It feels like it might be getting a little stronger now. I don't think there is necessarily a direct correlation from the tax cuts and having more cash and throwing that into advertising I think it might be more related to just overall business sentiment, but to the degree that business sentiment is slightly stronger now than it was six months ago or stronger now than it was six months ago. I think you can kind of feel that coming into the advertising market and as we look forward into the upfront, which is only a few months away by all accounts it's going to be a strong upfront.
Jason Armstrong:
The only other thing I would add, another theory would be that because the Eagles are in the Super Bowl [indiscernible] strong, but I'm not sure.
Marci Ryvicker:
Great. Thank you.
Jason Armstrong:
Thank you, Marci. Next question please.
Operator:
Your next question comes from the line of Vijay Jayant with Evercore. Please go ahead.
Vijay Jayant:
I just wanted to - for Steve. The virtual MVPD growth over the last year and you know the impact on the underlying subscriber trends and the affiliate numbers and retransmission number looks pretty good at NBCU's broadcasting cable. So any color on how the underlying subscriber trends are there and then just a broad question on net neutrality and the reversal of the Title II, is there anything different that's going to be done now given that's probably not an overhang anymore on the broadband side of the business. Thank you.
Steve Burke:
So I think when you're think about virtual MVPDs or MVPD changes in general from an NBCUniversal perspective we're really talking about tenths of a percentage point, you were not talking about major, major changes and the virtual MVPDs are accelerating as more of them getting into the business and their business grow, some of them are accelerating, but it's a relatively minor effect across the board for NBCUniversal and if you look at the last two or three quarters you'll see changes in the tenths of a percentage point but not percentage changes overall. I think we've said that we've supported free and Open Internet and we have been committed to enforceable Open Internet protection. We just thought Title II was unnecessary to guarantee consumers that Open Internet. So it's - we believe Congress will hopefully now have to put some enduring set of enforceable Open Internet protection that can no longer get revisited and reversed with different administration. So I do think it gave us the confident to make the statement that over the next five years we're going to have significant investment in our economy to the tuneable at least $50 billion. So we're moving forward investing and innovating and I think we look forward to someday putting this conversation behind us for everybody's sake.
Vijay Jayant:
Thanks so much.
Jason Armstrong:
Thank you Vijay. Next question please.
Operator:
Your next question comes from the line of Jason Bazinet with Citi. Please go ahead.
Jason Bazinet:
I just had a question for Mr. Burke. I guess if you guys do M&A, I hope everyone remember how almost universally negative they were on the NBCU acquisition when you did it because when I look at my numbers back in 2010 it was about 20% of your EBITDA and NBCU was made up almost 50% of the EBITDA dollar change for the last seven years. I think we all understand you've done a great job on a number of fronts. Park Studio, Telemundo, retrans. My question is, what leverage do you see left? In other words are there still big leverage that you see over the next two or three years or do you think NBCU's growth will begin to more closely resemble sort of industry's growth. Thank you.
Steve Burke:
Well I think we still have a lot of opportunity and it's very, very hard to predict. When we bought the company seven years ago. I think the operating cash flow was about $3.5 billion and in this past year was about $8.2 billion and we never dreamt seven or eight years ago that we would get that kind of growth. We saw opportunities but we weren't articulated about the degree of that opportunity and it's equally difficult as you look into the future. But I think we have a lot of opportunity still, if you look at MSNBC beating CNN almost every night and beating Fox many nights. Fox news and the fact that MSNBC makes a fraction of what CNN and Fox news make. If you look at Telemundo beating Univision last year in primetime and Univision making a lot more money than Telemundo, if you look at our theme parks which are fantastic and every time we open new attractions we're seeing very, very substantial jumps in attendances and we have room for thousands more hotel rooms. If you look really across the board I think we still have a lot of opportunity. The fact of the matter is, NBC primetime is going from fourth to first and you can't be any better than first and Universal Pictures has had two out of three biggest years in its history in the last three years. So trees don't grow to the sky, but we still have a lot of opportunities. I think we have a great management team. We're allocating capital in a very rational way, we've a great culture. Everybody works together with symphony. So I'm optimistic we can continue to grow and we still have lots and lots of opportunities.
Jason Armstrong:
Thank you Jason. Regina, we'll make this the last question please.
Operator:
Our final question will come from the line of Brett Feldman with Goldman Sachs. Please go ahead.
Brett Feldman:
Thanks for taking the question. And just a follow-up a little bit more on XFINITY Mobile. Mike mentioned that the EBITDA losses here I think we're a little greater than you had initially thought and there is going to be some incremental drag in 2018, it sounds like from his comments that the key variable there is just higher customer growth and therefore higher customer acquisition cost and I just want to confirm that's the right way of understanding that. and then you got to over 380,000 subs with pretty narrowing targeted distribution. I was hoping maybe if you could just expand upon what your plans are for this year particularly on the distribution standpoint in order to make sure you're able to keep that momentum going. Thanks.
Mike Cavanagh:
Brett, it's Mike. [indiscernible] hand it over to Dave. So on this year's drag I'd say it's in line with what we had expected maybe a touch higher, but not meaningfully so and yes, what happens next year will very much be a function of the hope for ramping up subscriber acquisitions which obviously until we get to a level of sort of stability at a higher level than this, you'll be having increasing drag but that's a good thing as we're growing the business so we think it's going to be very valuable to the overall economics of the customer relationship.
Dave Watson:
So from a distribution standpoint, one of the things we talked about early on, was our focus around digital. And having a great digital experience and through the sales process, through on boarding and so that's working. We're real pleased with digital as a channel. I mentioned retail, our existing retail locations don't feel we need to go a lot bigger, we have a long-term good plan, but we're introducing mobile into existing retail and we're having success there. It's early but I think a [indiscernible] scaled operations around retail experience and the last but not least, there's the introducing it, which we've done into our traditional inbound call centers which always do a good job with products. So I think you piece all these things together there is upside and opportunity as we expand distribution in mobile.
Brett Feldman:
Thanks one quick question. I know you're targeting your existing base with this product. Are you finding that when you bring new customer relationships on, you're able to attach mobile at the box?
Dave Watson:
As you just maybe heard, we just announced Bring Your Own Device nice new addition, so too early to give too much color on that, but it's a real opportunity both for existing customers and new customers being able to come in, bring their device and talk about transitioning over so, we're focused on balanced approach to existing customers but also more and more be reaching out to new customers and we'll talk about then the other lines of business in addition to not just mobile.
Brett Feldman:
All right. Thanks for taking the question.
Dave Watson:
Thank you all.
Jason Armstrong:
Okay, thank you everyone for joining us this morning. We'll end the call. Regina back to you.
Operator:
There will be a replay available of today's call starting at 12 o' clock PM Eastern time. It will run through Thursday, January 31st at midnight Eastern Time. The dial-in number is 855-859-2056 and the conference ID number is 469-5509. A recording of the conference call will also be available on the company's website beginning at 12:30 PM Eastern Time today. This concludes today's teleconference. Thank you for participating. You may all disconnect.
Executives:
Jason S. Armstrong - Comcast Corp. Brian L. Roberts - Comcast Corp. Michael J. Cavanagh - Comcast Corp. David N. Watson - Comcast Corp.
Analysts:
Craig Eder Moffett - MoffettNathanson LLC Benjamin Daniel Swinburne - Morgan Stanley & Co. LLC Jessica Jean Reif Cohen - Bank of America Merrill Lynch Marci L. Ryvicker - Wells Fargo Securities LLC John C. Hodulik - UBS Securities LLC Philip A. Cusick - JPMorgan Securities LLC Jason Boisvert Bazinet - Citigroup Global Markets, Inc. Jonathan Chaplin - New Street Research LLP (US) Vijay Jayant - Evercore-ISI
Operator:
Good morning, ladies and gentlemen, and welcome to Comcast's Third Quarter 2017 Earnings Conference Call. At this time, all participants are in a listen-only mode. Please note that this conference call is being recorded. I will now turn the call over to Senior Vice President, Investor Relations, Mr. Jason Armstrong. Please go ahead, Mr. Armstrong.
Jason S. Armstrong - Comcast Corp.:
Thank you, operator, and welcome, everyone. Joining me on this morning's call are Brian Roberts, Mike Cavanagh, Steve Burke and Dave Watson. Brian and Mike will make formal remarks and Steve and Dave will also be available for Q&A. As always, let me now refer you to slide number 2, which contains our Safe Harbor disclaimer and remind you this conference call may include forward-looking statements, subject to certain risks and uncertainties. In addition, in this call, we will refer to certain non-GAAP financial measures. Please refer to our 8-K for the reconciliation of non-GAAP financial measures to GAAP. With that, let me turn the call to Brian Roberts for his comments. Brian?
Brian L. Roberts - Comcast Corp.:
Thank you, Jason, and good morning, everyone. I'm really proud of the company and our results this quarter, EBITDA increased by 5% and as you'll hear both parts of the company continue to perform really well and distinguish themselves with operational execution and focus. Our third quarter results at Cable Communications once again underscored the impressive consistency in this business with 5% revenue and 5% EBITDA growth. Excluding the estimated impacts from storms this quarter, we added 150,000 new customer relationships and would have had 6% EBITDA growth. We are on a path for continued balanced, profitable growth led by some of our highest margin segments as well as our ability to drive further operational improvements on the back of the investments we've made in the customer experience. We see lots of opportunity in our data connectivity businesses. Residential broadband and business services which combined generate over $20 billion in revenue per year growing right at around 10% and are accretive to our margins. And these areas are increasingly where we are directing our capital in the form of hyperbuilds to serve businesses pushing fiber further into our residential network and enhancing the speed, control and coverage aspects of our WiFi offering through our new wireless gateways xFi app and new xFi pod network extenders. In broadband we expect a strong end of the year and are on track to add over 1 million net new customers for the 12th year in a row. Our newest connectivity business, XFINITY Mobile really highlights the value of our broadband service by bundling access to the best high-speed Internet data with a unique wireless offering. We are pleased with the early results surpassing 250,000 customer lines in a short period of time since our launch in May, and we are poised to scale the product from here. In video new entrants, changing consumer habits and aggressive video activity from incumbents continue to result in a competitive landscape. We are well equipped to compete. A cheat channel package, bundled with our best in class broadband and other services is still the optimal choice for the majority of our customers. At the same time, we continue to explore innovative and economical ways to reach additional segments that we can serve profitably through products like our new Instant TV service. We believe this approach focusing on profitable whole-home economics is the right one and differentiates us from others and sets us up well for the future. So as the market for video shifts, I would make two observations. First, our broadband business is increasingly the epicenter of our relationship with customers and ultimately where we derive the majority of our profitability. Second, we are committed to the video business, we saw this evolution coming and think we have invested in the pieces that will ultimately define long-term profitable success, including X1, the best platform on the market with amazing features that really resonate with customers like our Emmy winning Voice Remote, the broadest aggregation of great content with the best in live linear and on-demand augmented now by the inclusion of Netflix and YouTube and others onto our platform. And if you haven't tried it lately you've got to because it gets better every month. In indication we offer an attractive and profitable relationship through packaging video with broadband. And finally, our ongoing effort to improve the customer experience accelerated this year and will continue to be an important driver in the future. We are now seeing results from the investments we have made in data analytics and other technology to better anticipate and diagnose service issues and to give our customers more control with digital tools like the My Account App. In the third quarter, we reduced customer calls handled by our agents by 4 million. We also increased the percentage of customer interactions completed digitally by double digits. So better service is not just critical for our customers, but is helping our financial performance and we believe there is a long runway for further progress. Mike will talk about this in more detail later. Turning to NBCUniversal, the exciting momentum continued in the third quarter with EBITDA increasing by nearly 20% when you exclude the Olympics last year. In our TV businesses, our strategy is centered on must-see content which is more crucial now than ever and in an evolving media ecosystem great content is the foundation of everything from traditional TV bundles and new virtual MPVD services to second-run monetization opportunities that can provide a boost to current-season shows and extend the life of the best libraries. We monetize our content in a variety of ways from advertising, distribution to legacy and new virtual MPVDs and through licensing it to multiple outlets. In fact, in many instances we have more end users of our content than we've ever had, the result is that while there may be a shift in where contributions are coming from, we've sustained terrific momentum. NBC finished the season ranked number one in primetime for the fourth consecutive year, winning by the widest margin of any network in six years. The network is in the lead for the new fall season as well driven by new shows like Will & Grace, and continued success including This Is Us and The Voice. At Cable Networks, we had the number one new cable series of the season with The Sinner on USA and rounding up the must-have lineup we will have three of the biggest events in television airing across our networks in 2018, just like we did in Rio, we will put the full support of Comcast NBCUniversal behind the PyeongChang Winter Olympics in February and we couldn't be more excited. We're thrilled to have the Super Bowl on NBC and the World Cup on Telemundo in 2018. At the Theme Parks, we had another excellent quarter with EBITDA increasing nearly 10%. This performance included strong results from Universal Studios Japan where the recently opened Minion Park attraction drove continued growth, a perfect example of leveraging our IP across businesses. Japan is having a record year highlighting what a terrific deal it has been for us since our initial investment in the park two years ago. Filmed Entertainment again delivered strong EBITDA growth driven by the third installment of Despicable Me, which helped Chris Meledandri's franchise become the highest grossing animated franchise of all time worldwide. As well as ongoing contributions from our robust slate in the first half of the year. Universal is on track to challenge and perhaps exceed 2015 as the most profitable year in its 100-plus year history, highlighting our successful strategy and great management team. Overall, I'm really pleased with the results this quarter. We have the right formula in place for continued growth through product leadership and financial discipline. Mike, over to you.
Michael J. Cavanagh - Comcast Corp.:
Thanks, Brian, and good morning, everybody. I'll begin by reviewing our consolidated results on slide 4. So, despite the impact of the hurricanes results in the third quarter were strong. Revenue of $21 billion declined 1.6% as reported and increased 5.8% excluding the Rio Olympics in last year's third quarter. Year-to-date, revenue increased 8.2% excluding the Rio Olympics. Adjusted EBITDA of $7.2 billion grew 5% versus last year's third quarter and on a year-to-date basis, EBITDA grew 8.4%. Free cash flow was $2.3 billion in the quarter and $7.6 billion on a year-to-date basis. And finally, adjusted earnings per share increased 13% to $0.52 a share. So now let's go deeper into the businesses starting with Cable Communications on slide 5. Cable Communications revenue increased 5.1% to $13.2 billion, and EBITDA increased 5.2% to $5.2 billion, resulting in a margin of 39.7%, flat to last year's third quarter. Customer relationships increased by 115,000 to more than 29 million, a 2.8% increase versus a year ago, and total revenue per customer relationship grew by 2.1%. The healthy revenue growth and consistent strong EBITDA growth of this quarter and the year-to-date highlight the importance and strength of our growing high-margin business services and high-speed Internet businesses, and the ongoing benefit of our investment in customer experience. Further, the Cable Communications business is focused on profitable growth by striking the right balance between improvements in our financial results, and our customer metrics were clearly reflected in the quarter's results. I'll spend a moment on how hurricanes Harvey and Irma impacted the cable business. First, our customer metrics were impacted as a result of the loss or severe damage to many homes we serve in these markets as well as a slowdown in new business activity during the storms. Excluding hurricane impacts, we estimate that we would have added approximately 150,000 customer relationships relative to the 115,000 reported, and we would have lost approximately 105,000 video customers relative to the 125,000 reported and added approximately 240,000 high-speed Internet customers versus the 214,000 reported. Our third quarter results capture the storm impacts on our customer metrics, and we do not expect any further impact. Second, the hurricanes reduced EBITDA by approximately $35 million, and adjusting for that, our EBITDA growth rate would have been a strong 6% increase versus the year ago quarter. The impact primarily reflects customer credits and waived fees as well as additional labor associated with plant repairs and higher call volumes. Our teams in Houston and Florida have done an incredible job fixing hurricane damage, and they continue to work diligently to ensure our network and operations are running smoothly. There's still a lot of work to be done, and we anticipate seeing a similar financial impact during the fourth quarter, after which we expect our operations to be fully back to normal. So that's it on storms. Now, let's go into our residential business results in Cable. High-speed Internet continues to be the largest contributor to overall Cable growth. Revenue increased 8.9% to $3.7 billion in the quarter, driven by an increase in our residential customer base and rate adjustments. We added 182,000 residential high-speed Internet customers in the quarter and added 1.1 million over the past 12 months, with our current broadband penetration of homes and businesses passed at 45%. We believe we have a long runway for continued HSD customer growth for several reasons. First, the broadband market is expanding as more Americans adopt high-speed data. Second, our homes passed have been growing at a healthy rate. And third, we are driving market share gains on the back of ongoing investment and innovation in our best-in-class broadband product. Customers are getting more value from their subscriptions with us and are using our product more and benefiting from increasing speed of our network. Specifically, median monthly data usage increased by 41% year-over-year and 55% of our residential customers now take speeds of 100 megabits per second or higher compared to 36% a year ago. Our plan is to continue to invest to enhance our competitive differentiation by improving speed, coverage and capabilities. For speed, today, we're rolling out DOCSIS 3.1, which efficiently enables us to offer gigabit speeds. We expect to have this available to the majority of our homes by year-end. And in terms of broadband coverage and capabilities, we've begun deploying our xFi advanced wireless gateways, the most powerful home gateway available on the market, capable of delivering gigabit WiFi speeds, empowering the most advanced connected homes. In addition, with our new xFi pod network extenders as well as the control features of our xFi app, we are further strengthening our WiFi experience and with it, our leading position in the broadband market. Switching to video, revenue increased 4.2% to $5.8 billion in the quarter, primarily due to rate adjustments as well as customers subscribing to additional services, revenue associated with a Pay-Per-View boxing event, which added about 100 basis points of revenue growth, partially offset by the net loss of video subscribers discussed earlier. As we have noted for many quarters now, there has been a continuous introduction of new entrants in the over-the-top video space. We've, obviously, known about and been expecting the impact of these competitors, understanding that customers will experiment with new services, especially in the early days when marketing and promotional activities by the new entrants are particularly intense. The competitive effect of the OTT competition appears broad-based across our footprint and has moderately accelerated as some additional new OTT players have recently launched. We continue to believe that our best-in-class video product, particularly when bundled with our broadband product represents a great value to our customers. Separately, but not unrelated to OTT competition, is the behavior of traditional competitors, with some responding more aggressively than others. In the third quarter, we experienced noticeable differences in our net customer metrics across the footprints of different competitors. We are carefully monitoring the effects of traditional competition, and we'll adjust our own approach to the marketplace to address any sustained pressure through the lens of balancing profitable growth with market share as described earlier. We believe our quality across every aspect of the video bundle gives us a competitive advantage. We have the most innovative video platform on the market with X1, which is now in 57% of our residential video customers' homes compared to about 45% a year ago. We continue to innovate and improve X1, continuously adding more content, integrating apps like Netflix and YouTube, making it easy to search all this content with our Voice Remote and offering a compelling TV Everywhere experience with our XFINITY Stream app. Finally, on the residential side, I want to emphasize our strategy of delivering great value through a bundled approach. That begins with our broadband product, coupled most commonly with video but we haven't stopped there. We are investing in other services that bring value to our customers by leveraging our place in the home and the importance of our connectivity services. We have a continuous effort to innovate and develop services that add value to our customers and deepen our relationship with them. We have good experience with this, having introduced Voice into 20% of our base in a relatively short period of time, and we see the next opportunity to expand our bundled customer offerings with XFINITY Home and XFINITY Mobile. We now have over one million XFINITY Home customers, almost double where we were two years ago with 90% subscribing a three or four product bundles. More recently, we launched our wireless service, XFINITY Mobile, which is available exclusively to customers who bundle it with our high-speed Internet product. As Brian pointed out, we are off to a great start, exceeding 250,000 customer lines in only a few months since our launch. Introducing these new products adds value to our customers as part of a multi-product bundle, deepens our relationship, thus improving retention and ultimately, benefiting lifetime customer economics for us. Moving on to business services, which continues to be a top driver of our overall Cable results. We delivered another strong quarter of double-digit growth with revenue increasing 12.6% to $1.6 billion during the quarter, primarily driven by customer growth. We added 31,000 business customer relationships and grew revenue per business customer relationship by 5%. The significant majority of business services revenue is centered on connectivity, and we have even more runway to increase share in our data product as we move to gigabit speeds throughout our footprint with the deployment of DOCSIS 3.1 and as we continue to push fiber deeper in our network. We continue to augment growth through business applications and services right on top of our core connectivity business. These include our voice, video surveillance and advanced WiFi products, and additionally, as we grow into the mid-sized business and enterprise segments, our recently launched SD-WAN product and our managed enterprise solutions business will help unlock new opportunities to serve branch offices of larger multi-site businesses. Turning to slide six. Programming expenses increased 12.4% during the quarter, including the additional costs associated with the Pay-Per-View boxing event. Year-to-date programming expenses increased 12%, reflecting the timing of several contracts that renewed at the end of last year. Non-programming expenses increased 0.6% this quarter and increased 1.1% for the year-to-date. This reflects the benefits of investments made in customer experience initiatives as well as disciplined cost management overall. Notably, customer service expense is essentially flat this quarter and down about 1% year-to-date even as customer relationships grew by nearly 3%. One example is the reduction in customer calls over the last year with general calls to agents down by 16 million or nearly 10% and calls from new customers during their first 90 days down by double-digit percentage. The investments in the customer experience are clearly working, and we believe we have the foundation in place to drive further improvement from here. Lastly, on our Cable Communications, third quarter EBITDA margin of 39.7% was flat compared to the third quarter of 2016. Our year-to-date EBITDA margin of 40.2% is up 10 basis points compared to the same period in 2016 even with the higher rate of programming expense growth and the impact of the two hurricanes. And finally, we continue to expect the full year 2017 EBITDA margin to be flat compared to the 2016 margin of 40.2% despite the impact of the hurricanes. Now let's move on to NBCUniversal's results. On slide seven, NBCUniversal's revenues decreased 12.7%, and EBITDA increased 6% in the quarter. Excluding the Olympics, revenue increased 6% and EBITDA was up nearly 20%. Cable Networks revenue declined 11.5% and increased 3.7% excluding the Olympics, driven by higher distribution and content licensing and other revenue. Distribution revenue continued to drive our results, increasing 4% this quarter to $1.5 billion. But for the timing effects of certain sports-related fees and the impact of channel closures, distribution revenue growth would have been consistent with the high-single digit growth we reported in the first half of the year, which was due to the major renewals at the beginning of the year. Content licensing and other revenue of $283 million increased 24%, reflecting the episodic nature of when deals are completed and content delivered under licensing agreements. Advertising revenue of $787 million declined 2.6%, reflecting higher rates that were more than offset by ratings declines. And finally, in Cable Net, EBITDA increased 1.5% to $905 million, reflecting the comparison with the Olympics last year. Broadcast Television revenue declined 30.9% but increased 12.3% excluding the Olympics. Retransmission consent fees increased more than 70% to nearly $360 million. Content licensing revenue of $440 million increased over 20%. In addition, excluding the Olympics, advertising revenue of $1.2 billion was relatively flat, the result of strong pricing offsetting ratings declines, consistent with recent trends. And finally, EBITDA decreased 15% to $321 million, again, reflecting the comparison with the Olympics last year. Filmed revenue was relatively flat, but EBITDA increased 11.9% to $394 million, reflecting the successful performance of Despicable Me 3, the carryover benefits of a very successful film slate in the first half of 2017 as well as higher content licensing driven by DreamWorks Kids TV. As Brian noted, film is on track to have one of its most profitable years in its history. Finally, Theme Parks revenue increased 7.7% and EBITDA increased 9.8% to $775 million. These strong results were driven by the launch of Minion Park in Japan and Volcano Bay in Orlando as well as the continued success from Harry Potter in Hollywood, which opened more than a year ago. These results include the impact of Hurricane Irma and the negative impact of a weaker Japanese yen. Now let's move to slide eight to review our consolidated and segment capital expenditures. Consolidated CapEx increased 1.2% to $2.4 billion in the third quarter. At Cable Communications, capital expenditures increased 0.8% to $2.1 billion in the quarter, resulting in capital intensity of 15.6%. For the full year, we continue to expect capital intensity to remain flat to 2016 at approximately 15% of total Cable Communications revenue. For the quarter, the increase in spending reflects a higher level of investment in scalable infrastructure to increase network capacity and increased investments in line extensions, mostly offset by decreased spending on customer premise equipment. At NBCUniversal, third quarter capital expenditures increased 5.4% to $354 million, reflecting the timing of real estate and infrastructure spending as well as continued investment of Theme Parks. For the full year, we continue to expect NBCUniversal's capital expenditures to increase approximate 10% versus 2016. And now finishing up on slide nine. As mentioned earlier, we generated $2.3 billion in free cash flow in the quarter and $7.6 billion on a year-to-date basis. Our return of capital in the third quarter totaled $2.4 billion and $6 billion for the year-to-date. Dividend payments were $743 million in the third quarter, up 12.1% year-over-year and $2.1 billion year-to-date, up 10.5% year-over-year. Share repurchases were $1.7 billion in the third quarter, approximately 60% higher than the quarterly pace of the first half of the year. For the year-to-date, share repurchases totaled $3.8 billion. We continue to plan to return approximately $7.9 billion to shareholders for the full year in 2017, including $5 billion in share repurchases and $2.9 billion in dividends. And finally, we continue to be pleased with the health of our balance sheet ending the quarter at 2.2 times net leverage. So that concludes our summary of the quarter. We're clearly very pleased with our continued strong performance as well as our momentum heading into the fourth quarter. Now, I'll turn it back to Jason to lead the Q&A.
Jason S. Armstrong - Comcast Corp.:
Great. Thanks, Mike. Regina, we'll turn it over to you for Q&A.
Operator:
Our first question comes from the line of Craig Moffett with MoffettNathanson. Please go ahead.
Craig Eder Moffett - MoffettNathanson LLC:
Hi, thank you. I want to sort of dig into a little bit sort of the transition that's going on from video-led to broadband-led financially. So when you lose a double-play or a triple-play customer and they become a single-play customer, can you sort of walk through all the different things that happen as that transition happens? How that customer's pricing changes and then what costs, besides just programming costs, shift? And so sort of what is that economic transition look like for your business? And how should we think about it going forward?
David N. Watson - Comcast Corp.:
Hey, Craig, this is Dave. So let me take that. And look, there has certainly been a fair amount of work out there on this very issue. I read your perspectives, specifically on it, and I agree with your point of view that as there is an economic shift when that happens in terms of if a customer selects broadband-only, there are higher margins in that, there's a higher rate for standalone service and a lower cost to deliver that product. So margins improve. But having said that, I think we're very different in that our definition of packaging is to profitably put together great products that drive engagement and usage. So we'll continue to stay very focused on X1 and broadband. But to the extent somebody does take broadband-only, the way we look at it and the way it breaks out, we take a very disciplined approach towards a premium product, which we're constantly raising the speeds for them. And we will charge more for on a stand-alone basis, so there are some bundling benefits to the extent that they don't take it then we charge more for on a stand-alone basis. Secondly, I also agree that there is upside economically and being able to go to that customer that may be enjoying video, over-the-top, whatever they're doing, and being able to upgrade them to higher tiers. So we also have good opportunity in terms of the cost of service, so there are improved economics in terms of the operating expenses. So this will drive ARPU, this improves margin. But again, let me also say that there's a broader opportunity. We're very different in the broad portfolio of products that we have being able to package whether it's mobile, whether it's home security, different tiers of service. Our general approach is to profitably package a wide variety of opportunities. And by the way, we will continue to focus on video. And we think there's a good opportunity to do that with broadband. But the economics, I think, are very encouraging to the extent that they do select broadband-only.
Brian L. Roberts - Comcast Corp.:
I just want to add one other observation, which is, as this shift is occurring, the utility of broadband to the consumer is going up every year. So the bits per home in the last nine months or so appear to be about 40% more usage. So people are relying on the speed, the WiFi coverage, the video, whether it's our video or some other video, consumption has never been higher. NBC gets paid for a lot of that video consumption in different ways, in different models, which we can talk about. And then you don't have different CapEx requirements. So you add it all up. We've anticipated this shift that's coming. I think we've taken our innovation machine and pointed it as well now to broadband and broadband-only homes, and I think you'll see more of that coming in the future. We just launched YouTube, for instance, on X1. You're able to enjoy more video than ever. If you take our video, I think you're able to enjoy more video than ever if you don't take our video, but our broadband is the center, and that's why we're 25 million broadband, 22 million video. We saw the shift coming, we're pretty focused.
Craig Eder Moffett - MoffettNathanson LLC:
Great. Thank you.
Jason S. Armstrong - Comcast Corp.:
Thank you, Craig. Next question please?
Operator:
Your next question comes from the line of Ben Swinburne with Morgan Stanley. Please go ahead.
Benjamin Daniel Swinburne - Morgan Stanley & Co. LLC:
Thanks. Good morning. I have a question for Brian and then for either Dave or Mike, whoever wants to take it. Brian, on the mobile side, you guys now are in the market, you talked about how many customers you have and the iPhone 10 or X, whatever it's called, is a week away. Plus there's a lot happening in fixed, I know you guys have been sort of exploring 5G and other opportunities. Can you just maybe step back and tell us how you're thinking about wireless strategically longer term now that a sort of company-wide deployment of wireless is sort of right here? And then, just picking up on the last conversation about the broadband business and the shifting model. Dave or Mike, when you think about that shift, I think everyone understands, it's probably accretive to margins. Can you just talk about capital needs for the data business? You talked a lot about hyperbuilds and more fiber and line extensions. What are the CapEx needs as you guys try to really push your advantage in data versus the kind of spending we've seen at Cable over the last couple of years?
Brian L. Roberts - Comcast Corp.:
Well, I like our wireless strategy a lot. Wireless revenue is going backwards for a couple of companies that reported, and cash flow is the same. So that's a business where we have 0% market share. And so as we begin, and 250,000 subs is a great achievement, but its 250,000 subs, so we're very small. We're using wireless to help our very valuable broadband business. You can only get wireless if you take our broadband. And it's an extension of our broadband to what I was just commenting on earlier. And yet we've been able to say when we hit a certain scale, hopefully, the next year or so, we will then be able to be in a position where every sub is profitable on its own merits, and that's the nature of the wholesale relationships that we've made. And third, we have a very compelling offer to the consumer. You literally take money off your bill in almost every instance, you have tremendous flexibility and it's super simple and it's all digital. And you can get the newest devices as you alluded to. So I think it's a way for us to reinforce the strategy of the company that we were just talking about, which is to make that broadband relationship as increasingly useful and valuable and something as important as your mobile device.
Benjamin Daniel Swinburne - Morgan Stanley & Co. LLC:
Thank you.
Michael J. Cavanagh - Comcast Corp.:
And then Ben, it's Mike. Thanks for the question. I'll start and Dave can finish. So on capital we'll, obviously, be back next call and talk about future outlook for CapEx in the Cable business. As we said, we'll be flat this year to last year at around 15% capital intensity. I think the important thing about the broadband business is yes, in-home equipment will be cheaper in a broadband model than a video model, and we've got the decline in X1 as we've been talking about. But on the other side, we are making sure that we invest increased speeds and make sure we innovate and add value in our broadband product given everything Brian just described about how important that is to the future of the company.
David N. Watson - Comcast Corp.:
It is very consistent with our current CapEx plan, investing in the network. We've been doing that. We anticipated it. So as we make this pivot, it's very consistent with our current capital program.
Benjamin Daniel Swinburne - Morgan Stanley & Co. LLC:
Thank you both.
Jason S. Armstrong - Comcast Corp.:
Thank you, Ben. Next question, please.
Operator:
Your next question comes from the line of Jessica Reif Cohen with Bank of America Merrill Lynch. Please go ahead.
Jessica Jean Reif Cohen - Bank of America Merrill Lynch:
Thanks. I have a Cable and NBCU question. On the Cable side, obviously, a lot of the focus of this call is on broadband and you've discussed your strategy with speed coverage and capabilities. But do you think that's enough or how do you differentiate to consumers the product enough to drive pricing, particularly in light of so much competitive promotional activity? And then, I guess, the NBC question – do you want to answer that – and then I'll go to NBC?
Brian L. Roberts - Comcast Corp.:
Go ahead, go ahead, Jessica.
Jessica Jean Reif Cohen - Bank of America Merrill Lynch:
Okay. And then NBC, there's so many parts to it that it's hard for you guys to talk on the call or in the press release about some of the drivers, but one of the little gems seems to be Telemundo, which has had phenomenal ratings success. Can you give us some color on kind of where you've been and where you think you can go or how quickly you can take share? And then if there's any comment at all on China given the recent elections and the political environment, is there any change to your strategy in that country whether Theme Parks or Film?
David N. Watson - Comcast Corp.:
Let me start, Jessica, with the broadband point. So I think our operating strategy with broadband as we make – continue to make this pivot and really focused innovation around a superior broadband experience kind of goes down into three buckets. One, we constantly focus on improving speed. We've been working for many years now on developing best-in-class gateway devices, so we improve coverage when we do that. And then with xFi, really, the first one out to develop an in-home superior control. So we're scaling 1 gig, but the widest footprint available out there in terms of 1 gig within our footprint. And so I really think when you combine speed with best-in-class WiFi, it really does point towards just a better answer for customers. And I think – as Mike said, I think there's a lot of runway left to grow the customer base, there's a runway on rate given our competitive differentiation around all those key areas. So I think there's still good opportunity.
Brian L. Roberts - Comcast Corp.:
So on Telemundo, when we talk about broadcast, we always talk about NBC being number one for four years and This is Us and Sunday Night Football, but a real gem inside our company in terms of broadcast is Telemundo. And for those of you who don't follow it closely, for decades Univision beat Telemundo in primetime night after night after night by 1 million, 2 million people in the demo. And in the last broadcast year for the first time ever in primetime, Telemundo beat Univision. And if you look more recently since this new season started, we're winning almost every night, sometimes by 20%, 25% margin. So Telemundo is a big opportunity. Monetization tends to lag ratings performance. We saw this with NBC when it first started to return. So don't expect the same kind of jumps in terms of monetization immediately at Telemundo, but if we keep beating Univision, we should, at some point, catch up to Univision in terms of monetization and that would be a big swing from where Telemundo was just a few years ago. In terms of China, China we think is a very, very big opportunity for our company. We made virtually no money in China 5 years ago. This year, we'll make a couple hundred million dollars of OCF in China, primarily film and some SVOD and consumer products. We're spending a lot of time and attention getting a park in Beijing open where the visitation numbers, the tourist numbers in Beijing are just phenomenal. And we will be the only major US theme park in that area of China. And when that park opens, I think as a company, it's not unrealistic to assume we're going to make well over $1 billion in OCF. So from zero five years ago to over $1 billion in just a few more years once we get Beijing open.
Jessica Jean Reif Cohen - Bank of America Merrill Lynch:
Thank you.
Jason S. Armstrong - Comcast Corp.:
Thank you, Jessica. Next question please.
Operator:
Your next question comes from the line of Marci Ryvicker with Wells Fargo. Please go ahead.
Marci L. Ryvicker - Wells Fargo Securities LLC:
Thanks. Mike, can you just clarify the comment you made on the fourth quarter? You mentioned competition is accelerating. I know you don't give guidance for that. Are you implying that sub-losses are accelerating from the third quarter, either absolute or year-over-year? And then the second question that we've gotten is as you've gone from gaining video subs to losing video subs, what kind of subs are you losing? Is it broad-based across your platform? Is it lower tier? Are they X1? Any color would be great. Thanks.
Michael J. Cavanagh - Comcast Corp.:
Well, I'll just say, no implication of acceleration there, but Dave can comment further. But really it continues to be competitive in the video space. But we've got quite a good set of tools in the video product with X1 and the like that while we continue to see the competitors out there, we're in a position to compete for the best customers out there.
David N. Watson - Comcast Corp.:
Let me offer, Marci, a perspective on video. Given the – I think, again, we're very different in regards to not only broadband but video, as I mentioned before. If you look at the whole market in terms of the entire video market if it contracts people will pin it where it will be, but we're quite different. Yes, there'll be some pressure as more OTT competition comes in in different stages as they launch. But primarily because of X1 and our focus around innovation, I just think we're very different in our ability to compete. We have the best video product combined with the best broadband. And so you look at – we gained X1, we are up to now 57% penetration. And when you look at the performance of X1, it consistently delivers better churn results across, really, literally every tenure-based customers. So we see usage benefits, everything that we see around X1 continues to be positive. So while there is overall pressure, competitive pressure, I don't think the video market has settled overall. We like our position. And when you look at also, another validation around X1 as others select X1 including – we've talked about it before, whether it's Cox, whether it's many Canadian companies, the fact that they are taking in, and we've heard very good results from them as well, it's very consistent. So we're pleased with X1's overall performance, and I think it makes us a very different video competitor.
Marci L. Ryvicker - Wells Fargo Securities LLC:
Thank you.
Jason S. Armstrong - Comcast Corp.:
Thank you, Marci. Next question, please?
Operator:
Your next question comes from the line of John Hodulik with UBS. Please go ahead.
John C. Hodulik - UBS Securities LLC:
Thanks. Maybe you could talk about competition in broadband, obviously, you've seen a bit of a slowdown in terms of net adds. Is there a way to tease out sort of what the competitive backdrop is? Are you seeing – is it a function of more competition in terms of pricing on the DSL side, the expanded fiber-to-the-home footprint? Or maybe an attachment issue as it relates to video? I mean, you guys have added about 1.3 million subs the last few years, and you talked about adding a million. Are we looking at a different run rate and a different competitive backdrop? Thanks.
Michael J. Cavanagh - Comcast Corp.:
Well, I think, certainly, it's a unique competitive environment in that I mentioned there certainly are a handful of over-the-top folks that have entered the market in a relatively short period of time. I think when you have something like that, and you have legacy competitors that respond in different ways to a competitive environment. And on top of that, one telephone company added a little bit more broadband footprint on the low end. So when you have all those things together, yeah, there's going to be a little bit of shift competitively. As always, we've gone through competitive cycles. We make adjustments based on the competitive climate. And again, our focus is smart packaging and very focused leveraging our best products. And while there's some pressure on it, you look to the overall balance, you look to the overall cash flow performance that we have and even in a slightly tougher competitive environment, I like our results.
Brian L. Roberts - Comcast Corp.:
So let me just add to that because the last point is obviously how we're managing the company for that balance, and we always can adjust that as we see things. But you also want to look a little longer term and say, what is your – what's your strategic long-term advantage. I think that's been embedded in some of the questions on broadband, particularly. And we're out with 1 gig is a big focus. We said a minimum of a million this year. We're off to a nice start in the fourth quarter in broadband. And the question is how good is the runway. And what I look at is 25 meg is the new DSL or something like that, is that just nice but not enough for what you want to do as you do shift your video behaviors and your Internet usage, and all the innovation coming from Silicon Valley and elsewhere is driving that 40% bit rate increase per home per year. And that's why we've increased speeds 12 years in a row. So we see a runway. We like our competitive advantage. People build new footprint that we've see these ups and downs come. You have to have a longer-term view and try to be steady and consistent, and that's what I think the way Dave is managing the company.
John C. Hodulik - UBS Securities LLC:
Thanks. If I could ask one quick follow-up on XFINITY Instant, you talked the launch of Mobile, but how has the launch gone for Instant TV? And is there a chance that over time that can help support and even drive broadband given the attachment there?
David N. Watson - Comcast Corp.:
Well, we launched it fully throughout the footprint end of September. As we mentioned before, I think Instant is a unique opportunity, really, going after a segment. And we take very segmented approach as to breaking down the marketplace. Without a set-top box, customer doesn't want it, it can deliver better margins. We're going to use it surgically. It's a good retention opportunity as well, being able to talk to customers that wanted to talk about their choice and their options. But it's not something – our go-to-market full approach is best of video X1, best of broadband, but we will use this surgically, and it's way early but pleased with just out of the gates response to it.
John C. Hodulik - UBS Securities LLC:
Okay, great. Thanks guys.
Jason S. Armstrong - Comcast Corp.:
Thanks, John. Next question, please?
Operator:
Your next question comes from the line of Phil Cusick with JPMorgan. Please go ahead.
Philip A. Cusick - JPMorgan Securities LLC:
Hey, guys. Thanks. A question on margins in Cable. Can you talk, one, are we still headed to programming numbers headed more to the mid to high-single digits next year? And second, non-programming OpEx has been decelerating. And on a per customer relationship basis it's actually declining at an accelerating pace. Can this decline continue next year? And how do you think about that? Thanks.
Brian L. Roberts - Comcast Corp.:
Well, so we feel very good about what we've done this year in margins. So we'll be at flat to last year at 40.2%, which is for the year, and that's going to be inclusive of the storms and better than flat to 50% (46:35) when we started the year. And so, on your second point non-programming, I think Dave and team have been very focused on just driving better customer experience which is helping take cost out, a lot of reduction in calls and interactions, both for new customers, a lot more digital interactions, which are lowering cost as well. So I'd say on a non-programming expense side, it's just continuous focus on improvements, no one-offs and anything we've done in these past couple of periods of high programming cost increase. So I think Dave and team continue to be focused on that. We'll come back and talk about margins for next year when we get to the next call. But then on programming, we did say that next year, we start to see, and we do continue to expect to see significant relief the programming cost growth.
Michael J. Cavanagh - Comcast Corp.:
So beyond that, the key focus that we have is around just expense discipline and really focusing on the customer experience. The best way, I think, to drive transactions out is continued focus on investing in the customer experience, and the benefits are just not a one-time event. So you look at, especially, as we are driving customer relationships, we're improving customer relationships, yet our non-programming OpEx continues to improve. So it's just a better answer for the customer and a better answer financially.
Philip A. Cusick - JPMorgan Securities LLC:
Understood. Thanks, guys.
Jason S. Armstrong - Comcast Corp.:
Thank you, Phil. Next question?
Operator:
Your next question comes from the line of Jason Bazinet with Citi. Please go ahead.
Jason Boisvert Bazinet - Citigroup Global Markets, Inc.:
Just had a question for Mr. Roberts. In your press release, you talked about the broad range of growth opportunities. Now, it's just writing down sort of obvious ones from mobile to security, to the opportunity Mr. Burke talked about in China. If you could just rank order for us, maybe over a five-year period, what are the ones that you're most excited about in terms of driving EBITDA?
Brian L. Roberts - Comcast Corp.:
Well, I would start probably by saying if you've lumped, and I tried to do that a little bit earlier, and you call it broadband connectivity, both residential and business, that's now a $20 billion a year business. That is a big portion of our company. That's growing at double-digit revenue growth, and it's very accretive to our margin. So over the next five years, do I think broadband has opportunities to go to Internet of Things to smart home, to smart grid, to more consumption, whether it's video or 4K or virtual reality, augmented reality, pick your excitement and your probability and say will it be a good place for us to spend money to build capabilities that other companies don't have, fiber, backhaul, et cetera. So clearly, that would be on the list. I think in content, one of the things – Dave used the word differentiate. I think what Steve and the team have done at NBCUniversal, we have the fastest-growing media company by my observation by a lot, and we're a leader in a lot of categories. So there's – whether it was Telemundo or China or the theme parks in other places like Osaka, making us more of a global company, using our content to grow and to take advantage of new platforms and to study the changing landscape, are we going to be advantaged by that? I think so and in animation. What sometimes happens is you get so focused on the areas that decline that you forget to talk about the areas that grow. And so I very much think it's important to balance that. You can't ignore areas as they mature, but there's a culture in our company, it's very financially disciplined, and we look for profitable growth, and we keep using that phrase. And I think everybody in the company understands what that means. And the last point I would make is we have completely transformed ourselves in terms of innovation. And it's just unfortunate that most of you live in New York and some live in L.A. who make the content and they don't get to play with X1. But when you see the Olympics on X1 coming out in a couple of months, you will see a set of capabilities to help content reach consumers in a way that is unprecedented anywhere in the world on any platform. And if you want the best products, and you want increasingly the best service, you're going to come to our company and with the best content. And so I think we have a very unique, very special company.
Jason Boisvert Bazinet - Citigroup Global Markets, Inc.:
Thank you very much.
Unknown Speaker:
I'm obviously biased.
Jason S. Armstrong - Comcast Corp.:
All right. Thank you, Jason. Next question please.
Operator:
Your next question comes from the line of Jonathan Chaplin with New Street Research. Please go ahead.
Jonathan Chaplin - New Street Research LLP (US):
Thanks. I think what would be really helpful just in terms of the questions we're getting from investors is to understand in the areas where you're seeing competition, how much of that is coming from AT&T going from 1 million fiber homes to 6 million fiber homes in the course of a very short space of time? We know they're taking share in those – in that portion of their footprint, in general, it would be great to know to what extent that's impacting trends in your business. Because that trend over the sort of the next three to four years, I think, was really was anticipated by the Street. Although it might not have been in 3Q numbers, it was a trend that we all knew that AT&T was going to 12.5 million or 14 million homes. And so how much of the impact is that versus really aggressive pricing for low-end products, would be really helpful. And then sorry to pile on, but to the extent that – in that portion of your footprint, if we could get some color on how much X1 impacts the competitive dynamics and what you might be able to do to increase X1 penetration in that footprint to stave off losses, that would be really helpful.
David N. Watson - Comcast Corp.:
Okay. So let me start with broadband and AT&T. So there's no question they've added some more footprint in regards to some more, what I would call more low-end broadband. And so when you do that, you see some impact. Our game plan, we anticipated this, we, obviously, see some of this coming. And our view is to deliver the best product. And we will constantly increase speed, that's why we've been so focused on WiFi, we believe your broadband experience is defined on how great WiFi is, and that's why we've put as much effort into the best gateway device and including innovation like mesh WiFi capability in the home with Plume devices that really I think help us stand out. We always – we evaluate competition, we look at competition and whether it's slightly ebbs and flows a little bit more HSD only, we make adjustments, modest adjustments all the time. We're never going to chase low-end. Our general approach, we provide superior products, we differentiate around that, we'll continue to do so. So on X1, I mentioned before that it really is I think does make a difference. We're very different in regards to video competition. And I think the results reflect that. And if you look at the overall video market performance, for us to come in at perhaps 0.5 point, that's very different. And I think to some extent it's driven by X1. And so we look at the benefits of X1, how we compete in terms of acquiring customers, how we retain customers, there are churn benefits and there's revenue opportunities we continue to see. So our view is that X1 continues to give us a good answer in how we compete and we will remain disciplined going after better, more profitable video customers.
Jonathan Chaplin - New Street Research LLP (US):
Thank you.
Jason S. Armstrong - Comcast Corp.:
Thank you Jonathan. We'll take one last question please.
Operator:
Our final question will come from the line of Vijay Jayant with Evercore ISI. Please go ahead.
Vijay Jayant - Evercore-ISI:
Thanks. I'm going to – I think it's for Dave. I think one of the key things that we're trying to figure out, obviously, we know that broadband margins on a contribution basis is higher, but there's a lot of shared cost below across multiple products, but when you start to look at truck rolls and what the main reasons for that are and the calls coming in, what the main reasons for that are. So we had to sort of disaggregate the product that's been bundled unfortunately that's what we're trying to do. Any help on what those share cost mix is between the various products would be helpful? Any color on that? And then just very simply on Comcast has the best broadband offering in terms of speeds and capabilities, but if we price that product lower, would subscribers be higher, in the sense is there a real elasticity for subscriber growth if you price your product lower? Thank you.
David N. Watson - Comcast Corp.:
Well, thank you. So we really don't breakout cost, but we do compete if we go after either low-end broadband offers and again, a good example of that is Instant TV, where you accompany a product that does not have a video set-top box being able to deliver it, or if it's HSD-only, it's easier to deliver through the self install kits that drive down cost, easier for customers to activate it on their own. So there are opportunities to drive down operating costs, but we don't break that out across the different product lines. So in terms of elasticity, we compete across a wide variety of broadband business. And our view is always that lead to a strength that we are different. We lead with the best product, put them together with great video. And we think, over time, we're going to have in terms of broadband performance, you've got to look at the entire year in terms of what we're doing, again, consecutive years we're going to deliver over 1 million broadband net customers and we just consistently do that over and over again. And as Brian said earlier, strong finish to the year is expected. And we think our ability to compete with what we have the best product is the answer.
Brian L. Roberts - Comcast Corp.:
Let me just say that without breaking out the cost that a majority of Cable's cash flow is broadband, not video, and that is because of programming costs and all the things that we've been talking about. We have now more subs. And let me just end by, again, going to one number that I'm proud of that, that for the first nine months, we're up 8.5% cash flows. I think we've got a balance between units, innovation, financial performance and great content and leadership in our two businesses. And we thank you for your support.
Jason S. Armstrong - Comcast Corp.:
Yeah. Thanks, Brian. We'll wrap up the call there. Regina, back to you.
Operator:
There will be a replay available of today's call starting at 12 o' clock PM Eastern time. It will run through Thursday, November 2, at midnight Eastern Time. The dial-in number is 855-859-2056 and the conference ID number is 82436454. A recording of the conference call will also be available on the company's website beginning at 12:30 PM Eastern Time today. This concludes today's teleconference. Thank you for participating. You may all disconnect.
Executives:
Jason S. Armstrong - Comcast Corp. Brian L. Roberts - Comcast Corp. Michael J. Cavanagh - Comcast Corp. David N. Watson - Comcast Corp. Stephen B. Burke - Comcast Corp.
Analysts:
Benjamin Daniel Swinburne - Morgan Stanley & Co. LLC Craig Eder Moffett - MoffettNathanson LLC Marci L. Ryvicker - Wells Fargo Securities LLC Jessica Jean Reif Cohen - Bank of America Merrill Lynch Philip A. Cusick - JPMorgan Securities LLC John C. Hodulik - UBS Securities LLC Bryan Kraft - Deutsche Bank Securities, Inc. Brett Feldman - Goldman Sachs & Co. Kannan Venkateshwar - Barclays Capital, Inc. Michael L. McCormack - Jefferies LLC Vijay Jayant - Evercore ISI
Operator:
Good morning, ladies and gentlemen, and welcome to Comcast's Second Quarter 2017 Earnings Conference Call. At this time, all participants are in a listen-only mode. Please note that this conference call is being recorded. I will now turn the call over to Senior Vice President, Investor Relations, Mr. Jason Armstrong. Please go ahead, Mr. Armstrong.
Jason S. Armstrong - Comcast Corp.:
Thank you, operator, and welcome, everyone. Joining me on this morning's call are Brian Roberts, Mike Cavanagh, Steve Burke and Dave Watson. Brian and Mike will make formal remarks and Steve and Dave will also be available for Q&A. As always, let me now refer you to slide number 2, which contains our Safe Harbor disclaimer and remind you this conference call may include forward-looking statements, subject to certain risks and uncertainties. In addition, in this call, we will refer to certain non-GAAP financial measures. Please refer to our 8-K for the reconciliation of non-GAAP financial measures to GAAP. With that, let me turn the call to Brian Roberts for his comments. Brian?
Brian L. Roberts - Comcast Corp.:
Thank you, Jason, and good morning, everyone. We had an excellent second quarter with revenue and EBITDA both increasing by 10%. This is a great result and is due to the broad-based momentum across all our businesses. It gives us the best first half EBITDA growth in six years. NBCUniversal's results stood out with EBITDA increasing by over 20% for the second consecutive quarter, reflecting strong contributions from all parts. So let me break this down by business starting with Theme Parks, which had another outstanding quarter of double-digit EBITDA growth. This quarter included the opening of our exciting new water theme park Volcano Bay in Orlando. And speaking from personal experience, it is truly extraordinary, from the use of innovative wearable technology to the amazing attractions, including a thrilling 125-foot drop-down of slide from the top of the volcano. In Japan, our timing was really good and we couldn't be more pleased with our acquisition of the remaining 49% of Universal Studios Japan, where the recent launch of Minion Park has significantly exceeded our early expectations. The region holds tremendous potential for us and Mike Cavanagh and I along with Tom Williams, who heads the Park business, just returned from a trip to China and we are as enthusiast as ever about bringing a spectacular theme park to Beijing. In Film, we continue to see success with theatrical releases after setting a new record for the biggest ever worldwide opening, Fate of the Furious, went on to become just the sixth film in history to cross $1 billion at the international box office and Universal's third-highest grossing movie ever. And Chris Meledandri's creative ability is on full display again with Despicable Me 3. The film's performance has been fantastic both domestically and internationally since its release at the end of June and was the largest ever debut for an animated movie in China. These incredible results are attributed to the management team's wonderful execution of our franchise-focused strategy along with global marketing and distribution efforts. In our TV businesses, our strategy to market and monetize NBCUniversal's unified portfolio of networks under one umbrella is working really well. On the distribution side, affiliate fees and retransmission fees continue to fuel good momentum. Our upfront performance proves that advertiser demand for high-quality TV content is really solid. During the upfront, we achieved high single-digit growth in CPMs, demonstrating the power of the big events we air across NBC broadcast, Telemundo and our Cable Networks. We think we had the most successful upfront of anyone in the industry. During the second quarter, NBC broadcast gained share from its peers helped by summer hits, including World Of Dance, the number one new entertainment series. NBC remains on track to win the 52-week season for the fourth consecutive year and by a substantial margin. At Cable Networks, MSNBC is a real bright spot with ratings in prime increasing nearly 80% year-over-year in the second quarter. Now turning to Cable Communications, our team's performance has been a model of consistency for us, and the second quarter was no different. Our results again demonstrated our balanced approach of driving profitable growth as we generated a healthy 5.4% increase in EBITDA, while also adding 114,000 net new customer relationships. Since taking the reins in April, Dave Watson has done a terrific job and the transition has been seamless. We are confident our team has the right strategy focusing on improving service with strong EBITDA growth and customer momentum. We're investing in innovation, differentiating our products and customer segmentation, highlighted by offerings like the X1 platform and our recently launched xFi experience for in-home broadband, as well as our ongoing rollout of DOCSIS 3.1 to enable gigabit speeds across our footprint. In addition, a relentless focus on customer service is translating into a better experience for our customers and reduced costs as we get it right the first time and move more and more interactions to digital. In the second quarter, we reduced customer calls handled by our agents by over 3 million year-over-year. We also increased the percentage of customer interactions completed digitally by double-digits year-over-year. As we look beyond the second quarter, we see so many opportunities for continued growth in our Cable business, with significant runway ahead in broadband, robust growth in business services, attractive opportunities driven by our differentiated approach to Video, and upside in newer offerings like XFINITY Home, all these services enabled by an ever-increasing digital service experience. We're also excited about the prospects for XFINITY Mobile, which we launched to customers in the middle of the second quarter. While it's still early days, the customer feedback confirms our belief that we have an attractive proposition in the market. Our differentiated offerings are resonating, including our By the Gig data option and the ability for customers to mix and match and easily switch between two plans, as well as the inclusion of five lines in our convenient digital experience. So all in all, a great first half of the year with a fantastic group of businesses that are executing extremely well. I'm proud of what we accomplished, including our 10% EBITDA growth, and we have a strong foundation to build on for the remainder of the year and beyond. Mike, over to you.
Michael J. Cavanagh - Comcast Corp.:
Thanks, Brian; and good morning, everybody. Let's start on slide 4. So as Brian just said, we delivered very strong second quarter results. On a consolidated basis, revenue increased 9.8%, adjusted EBITDA grew 10%, earnings per share increased 26.8% to $0.52 a share, and we generated $2.2 billion in free cash flow during the quarter. Now, let's go deeper into the businesses, starting with Cable Communications on slide 5. Cable Communications revenues increased 5.5% to $13.1 billion, driven by growth in residential high-speed Internet and Video as well as Business Services. In our Residential business, we added 77,000 net new customer relationships in the quarter, a 6.4% increase over last year, with both Video and high-speed data churn remaining at the lowest levels in over 10 years. We are pleased with these results and our ability to weather the more competitive environment this quarter. There have been several new entrants in the over-the-top video space, prompting existing competitors to respond with aggressive price points that have cut across multiple products. We continue to believe in our ability to compete effectively. First, we have innovative products, including best-in-class broadband and a great video experience with X1. Second, we successfully bundle our services together, with 70% of our residential customer base taking at least two products. In addition, we focus on market segmentation, packaging our products to be competitive to multiple customer segments, and, importantly, we are making continuous improvements to our customer service. High-speed Internet continues to be the largest contributor to overall cable revenue growth. Revenue increased 9.2% to $3.7 billion in the quarter, driven by an increase in our residential customer base and rate adjustments. We added 140,000 residential high-speed Internet customers in the quarter and we remain focused on adding value and further enhancing our competitive differentiation through improvement to capacity, coverage and capabilities. We consistently increase our speeds and nearly 55% of our residential customers take speeds of 100 megabits per second or higher. We're offering gigabit speeds with our deployment of DOCSIS 3.1 and plan to have this technology available to the majority of our homes passed by year-end. And in addition, we recently launched xFi, a new home WiFi platform that gives customers the fastest speeds, the best WiFi coverage and ultimate control in their homes, making WiFi an even better experience. As Brian mentioned, we have a long runway for growth in adding broadband customers. Video revenue increased 3.9% to $5.8 billion in the quarter, primarily due to rate adjustments as well as customers subscribing to additional services. We had 45,000 residential video customer net losses in the quarter, reflecting both typical second quarter seasonality as well as the competitive dynamics I mentioned earlier. We continue to drive X1 deeper into our base, ending the quarter with 55% of residential video customers having X1, compared to about 40% a year ago. Business Services delivered another strong quarter of double-digit growth as revenue increased 12.6% to $1.5 billion during the quarter, primarily driven by customer growth. We added 37,000 business customer relationships, and in terms of individual products, we added 11,000 video customers, 35,000 high-speed Internet customers, and 27,000 voice customers in the quarter. In addition, we increased revenue for business customer relationship by 4%, which reflects good momentum in our Ethernet and advanced voice services. Turning to slide 6, second quarter Cable Communications EBITDA increased 5.4% to $5.3 billion, resulting in a margin of 40.5%, down 10 basis points compared to the second quarter of 2016. Programming expenses increased 12% during the quarter, and on a year-to-date basis, reflecting the timing of contract renewals. Non-programming expenses increased 1.4% this quarter as we benefit from the investments we have made in customer experience initiatives, as well as overall disciplined cost management. Notably, customer service expenses declined 1.1% this quarter even as we grew customer relationships by 3.2%. Despite the higher rate of programming expense growth, our year-to-date EBITDA margin of 40.4% has improved by 10 basis points compared to the same period in 2016. The improvement was driven by growth in higher-margin services such as high-speed Internet and Business Services, as well as the lower rate of growth in non-programming expenses. As we look forward, we now expect the full year 2017 EBITDA margin to be flat compared to 2016, which was 40.2%. The improvement relative to our original guidance from earlier this year is equally split between programming and non-programming expenses. Now let's move on to NBCUniversal's results. On slide 7, you can see NBCUniversal's revenues increased 17% and EBITDA increased 23% in the quarter. These strong results were driven by a successful box office, healthy growth in re-trans and affiliate fees, as well as continued strong growth at Theme Parks. Cable Networks delivered another quarter of strong growth with revenue increasing 5.1% and EBITDA up 11.7% to $1.1 billion. While advertising revenue was down 1% this quarter, distribution revenue increased 8.1%, driving double-digit EBITDA growth. Recall we have successfully renewed a number of our distribution agreements and this should continue to contribute to healthy EBITDA growth for the remainder of the year. Broadcast Television also delivered a solid quarter, with revenue increasing 5.3% and EBITDA growth of 5.5% to $416 million. This growth was primarily driven by higher retransmission consent fees, which increased nearly 65% to $363 million. Partially offsetting this growth was a modest 1% decline in advertising revenue, which reflected ratings pressure during the quarter as well as higher programming expenses and increased marketing investments. Film had a phenomenal quarter with revenue increasing 60% and EBITDA growing by $229 million to $285 million. Theatrical revenue increased by $540 million to $837 million, driven by the strong box office performance of Fate of the Furious, which more than offset the underperformance of The Mummy. Home Entertainment revenue increased 43% due to the continued success of earlier titles including Fifty Shades Darker and Sing. Last, content licensing revenue grew 14%, reflecting the inclusion of DreamWorks. Theme Parks continued its momentum with revenue growth of 15.6% and EBITDA up a very healthy 17.3% to $551 million in the second quarter. These results reflect higher attendance in per capita spending as well as a favorable comparison from the timing of spring break vacations. As a reminder, spring break and the Easter holiday occurred in the second quarter this year, but occurred during the first quarter last year, creating a favorable comparison this quarter. However even if we adjust for this timing, EBITDA would have still grown double-digits this quarter as we continue to benefit from Harry Potter in Hollywood as well as our launches of new attractions Brian mentioned Volcano Bay in Orlando and Minion Park in Japan. Now let's move to slide 8 to review our consolidated and segment capital expenditures. Consolidated CapEx increased 2.5% to $2.3 billion in the second quarter. At Cable Communications, capital expenditures increased 4% to $2 billion for the quarter, resulting in capital intensity of 14.9%. For the full year, we continue to expect capital intensity to remain flat to 2016 at approximately 15% of total Cable Communications revenue. For the quarter, the increase in spending reflects a higher level of investment in scalable infrastructure to increase network capacity and increased investment in line extensions partially offset by decreased spending on customer premise equipment. At NBCUniversal, second quarter capital expenditures decreased 6.1% to $338 million, reflecting our continued investment in Theme Parks more than offset by the timing of spending on real estate and at our headquarters. For the full year, we continue to expect NBCUniversal's capital expenditures to increase approximately 10% versus 2016. And now finishing up on slide 9, as I mentioned earlier, we generated $2.2 billion in free cash flow in the quarter and $5.3 billion on a year-to-date basis. Our return of capital to shareholders in the second quarter included dividend payments totaling $747 million, up 11.6%, and share repurchases of $1.4 billion. We continue to expect to repurchase a total of $5 billion of our common shares this year. In terms of leverage, we ended the quarter at 2.2 times net leverage. During the quarter, we completed our acquisition of the remaining 49% stake in Universal Studios Japan for $2.3 billion. Subsequent to the end of the quarter, we received proceeds of $482 million in connection with our previously announced relinquishments of FCC licenses for spectrum in the New York, Philadelphia and Chicago designated market areas. So that concludes our summary of the quarter. We're clearly very pleased with our continued strong performance as well as our momentum. Now I'll turn it back to Jason to lead the Q&A.
Jason S. Armstrong - Comcast Corp.:
Thank you, Mike. Regina, let's open up the call for Q&A, please.
Operator:
Thank you. We will now begin the question-and-answer session. Our first question comes from the line of Ben Swinburne with Morgan Stanley. Please go ahead.
Benjamin Daniel Swinburne - Morgan Stanley & Co. LLC:
Thank you. Good morning. I'd like to ask you about two of the big debates out there. One is on the runway for broadband and the other on the pay-TV ecosystem. Brian, you specifically said in your prepared remarks you see a significant runway for the data business. And I'd love to hear from you and from Dave what gives you confidence in that, how do you think about driving market share gains further from here, any comment on the response to xFi and just other things you're doing around the products beyond speed, to continue to push your advantage in the marketplace and grow that business over time? And then on the Video side, maybe from Steve, how are you – what are you seeing on the subscriber front for your Cable Nets as you see these new entrants come into the market? Obviously, there's been a lot of pressure for the overall industry. But curious how you're thinking about the impact of these emerging streaming bundles on your business. Thank you.
Brian L. Roberts - Comcast Corp.:
Okay. Well, thank you and good morning. So first big comment would be that we're performing well in broadband. If you look at us versus all the competitors that have reported, you're going to see growth – continued growth and we expect that to continue for the rest of the year, and hopefully, for years to come. And that's why, I think we make that statement. I think our product is better. So what Dave's doing, and I'll let him talk about it, is we're taking some of that same innovation, as you alluded to, that we brought to Video, which is why our Video results have been pretty strong the last several years compared to, again, the marketplace. It's that innovation and that culture of every month the product gets better. So we have a whole team of people who are trying to be more than just we're getting faster and better. But, again, Dave, why don't you jump in, and Steve can talk about the Video. But, again, I think company-wide, I think we're executing better than maybe a lot of people believe these businesses can do. And that's why we think it's going to continue for the future. It's great momentum.
David N. Watson - Comcast Corp.:
Yes, Ben, so – as Brian said, there is significant runway ahead of broadband. And the key to me when you look at this is the upside of the opportunity. We're sitting at 45% penetration right now. So there's growth just there. The overall market is growing with only 75% of households subscribing to Internet access. And so mostly, from our position, it's the innovation that Brian's talking about. We like our formula. We deliver very fast, reliable service. And the focus – the shift that we've had around innovation is around WiFi in the home. And a key for us to staying ahead of competition with speed, capacity, coverage, and capability. And xFi is a good example of that. I think we deliver on all these points. With xFi, you get fantastic wireless gateways. We're just introducing a new advanced wireless gateway that can get you up to 1 gig WiFi speed. So it delivers great coverage in the home. And it gives for the first time – one of the pain points for customers – the ability to connect just an ever-increasing amount of wireless devices in the home and let you simply and easily manage all of that within your home. So I think when you add it all up, we like our position. There could be continued innovative focus around the broadband category, but we have good momentum.
Stephen B. Burke - Comcast Corp.:
So the over-the-top services that have been launched so far, doing about as we expected they would do. And they're not all that material to our business. They've all launched. They have subscribers. We have deals in place with all of them. They're actually very favorable. So from an NBCUniversal point of view, if someone goes to an over-the-top provider, it's actually slightly better. But it's a very tough business. And as we've said before, we're skeptical that it's going to be a very large business or profitable business for the people that are in it. And they're off to a relatively slow start. In terms of the overall subscriber trends, they're the same as they have been. No speed-up or slowdown in the modest subscriber losses that we've seen over the last few years.
Benjamin Daniel Swinburne - Morgan Stanley & Co. LLC:
Thank you both.
Jason S. Armstrong - Comcast Corp.:
All right. Thanks, Ben. Next question, please.
Operator:
Your next question comes from the line of Craig Moffett with MoffettNathanson. Please go ahead.
Craig Eder Moffett - MoffettNathanson LLC:
Hi. Thank you. Brian, I guess, the obvious question that seems to be on everyone's lips is, it seems like every day that goes by, there is another round of speculation about who – with whom you might partner next, or who you might buy or merge with and that sort of thing. I wonder if you could just step back and strategically talk about the assets you have and where, if anywhere, you think you might look next to add to the portfolio.
Brian L. Roberts - Comcast Corp.:
Thank you and thanks for posting that question in a broad way, which makes it, in my opinion – I thought we were really clear last quarter. So I guess, the chance to be even more clear. While, yes, we always look at the world around us and we do our jobs, frankly, and looking at opportunities. We love our business. Look at this quarter, 10% cash flow growth, 10% revenue growth, every one of the businesses performing well. So I don't see anybody quite doing that, frankly, in our space, quarter after quarter, by the way, not just one movie. And I think I've said and I think we've said in multiple forums that we really feel we're not missing anything. And so just to specifically talk about wireless, which I think was embedded in your question, no disrespect to wireless, it's a tough business. And our strategy of MVNO, we really like what we're doing – and just it's very, very early with XFINITY Mobile. And our early employee results and our first set of customers really improves a lot of the things we hoped it would improve. It will be a long road, but I don't see something happening in that industry that we envy a position that we don't have today. So while we continue to focus on what we've got, if you look at the mix of content, it's not just content for content's sake. I think putting an incredible team on the field and having an NBC be in first place, to have Telemundo really just surging. Big year we're going to have in sports with all the big events. And Cable, Dave just talked about it. It's a fantastic strategy. I think we have a really special company and I wouldn't want to do anything to change that.
Craig Eder Moffett - MoffettNathanson LLC:
Thanks, Brian. That's helpful.
Jason S. Armstrong - Comcast Corp.:
Okay. Thanks, Craig. Next question, please?
Operator:
Your next question comes from the line of Marci Ryvicker with Wells Fargo. Please go ahead.
Marci L. Ryvicker - Wells Fargo Securities LLC:
Thanks. Two questions. First on the Cable side. We've seen the subscriber results from AT&T and Verizon, and I think the FIOS and U-verse subs were a bit better than expected. So, I guess, the question is, at what point do you feel that you have to respond to this, whether it be promotions or lower overall pricing? And then second, on the NBC side, Steve, as you said, the upfront was really successful. Do you think this represents true underlying demand or do you think it's just ad dollars being pulled forward so there might be less demand in scatter? Thanks.
David N. Watson - Comcast Corp.:
Let me start, Marci. It's Dave. So we go through competitive cycles with all sorts of providers, not the least of which the telephone company. So we're very accustomed to moments where they discount a bit more. Our focus is to stay disciplined around delivering the best products. We put them in packages that work for customers. And so whether it's X1, just talked about broadband, those are the keys. We always compete, and we always segment. We always go after different market segments and making sure we are competitive for each of those. So we do tweak our go-to-market approaches. We've been doing that for a long time. So I don't see anything materially different in our approach to stay very focused on delivering the best products in the marketplace and being competitive.
Brian L. Roberts - Comcast Corp.:
I just want to add one other thing, too. Dave has been doing this for us for 20 years now or more, and has seen it all. And what I like about his leadership is the mix, and Neil before him. And you'll see a lot of results today. We've got a busy day for the analysts and our sympathies go out to you for all the companies reporting on the same day. I don't know that you'll see subscriber results and revenue growth and cash flow, and it's that balance that is the way Dave's leadership and the team he's got is trying to run the company. And I think that's what we're going to try to do in the future.
Stephen B. Burke - Comcast Corp.:
So regarding the upfront, I think it was a pretty good upfront for the television business in general. It was a particularly good upfront for us. We went into the upfront with NBC ahead if you take out the Super Bowl at Fox, we were 20% ahead in terms of primetime ratings of anybody else. Brian mentioned Telemundo, but we also had strength at MSNBC, cable strength, sports. And our approach to ad sales, starting five years ago, we put all of the ad sales under Linda Yaccarino, and Linda and her team sell the entire portfolio together, which, since we're the biggest provider of television advertising, we tend to go first. We've gone first the last few years in the upfront. And that yielded, I think, a greater result than was the typical result. Our upfront volume was up about 8%, which represents about $400 million. And that doesn't include the Olympics and Super Bowl where we sold some ads on top of that 8% increase. We think we led the market in terms of Broadcast by a few points and Cable was at the high-end of the range. We've been talking over the last six years or so about a monetization gap. We think every year we're chipping away at that and we've closed a lot of the monetization gap. In terms of did we pull demand forward? I don't think so. I think the demand, really for the last two years or three years, has been remarkably consistent throughout the year and the percentage that went in the upfront, I don't see any major sign that that percentage is higher or lower than it has been traditionally. And all the signs we see more recently than the upfront point to continued strength in the advertising markets, and we're doing well in terms of our advanced sales on the Super Bowl and the Olympics and everything else. So I think we feel pretty confident.
Marci L. Ryvicker - Wells Fargo Securities LLC:
Thank you.
Jason S. Armstrong - Comcast Corp.:
Great. Thank you, Marci. Next question, please?
Operator:
Your next question comes from the line of Jessica Reif Cohen with Bank of America Merrill Lynch. Please go ahead.
Jessica Jean Reif Cohen - Bank of America Merrill Lynch:
Thank you. Two separate questions. First for Brian or Dave, the competitive landscape is changing pretty rapidly as companies from multiple industries are trying to emulate you or parts of you. Whether it's the FANG companies, the telcos, they're all big companies. So can you talk about what you're doing to enhance the customer experience over the next few years to protect and grow your business? You sort of answered it on broadband; maybe if you could take a Video perspective? And for Steve, a different advertising question. The market overall seems fairly stable despite ratings issues, whether that's due to measurement or fragmentation. Can you talk about what NBC is doing to position your company over the next two years to enhance the advertising platform?
David N. Watson - Comcast Corp.:
So, hey, Jessica. Dave. So let me start with Video. It is – as you said, it's a very competitive environment, lots of new entrants coming in, and doing different things. The key is we really like our position overall. We've got this terrific platform X1 with the unbelievable functionality of the voice remote and the complete – the overall level of choices that we deliver and the amount of the breadth of content on-demand, live, DVR, and new entrants that are now part of X1, like Netflix, all seamlessly integrated. So in addition, as I mentioned before, we're going to compete vigorously across the board for every segment. And so we do break it down, whether it's students, whether it's millennials. And so we're seeing really good benefits. And I think while they're sampling, you see new entrants come in. For us, we're going to stay very focused on our strengths. And one of the things, too, that we're rolling out is, we've talked about before is Instant TV. Instant TV, again, we're launching this. We've been testing it for a while. We'll launch it more broadly in the second half of the year. And, again, this is an in-home Title VI cable service, with a managed network, without a set-top box. So it's ideal for certain segments and millennials in the test markets; very good response. So we'll continue to roll that out. There's a lot of appeal, different price points that we're testing around that. But our key is to leverage our strength in X1 and Video, but also compete for every segment.
Stephen B. Burke - Comcast Corp.:
So in terms of ratings and what's going on in the video landscaping, it's a very interesting time to be in the television business. I think you have to assume that ratings are going to – linear ratings are going to continue to decline. I'm not sure if the decline is going to speed up or slow down. I think the safest thing is to assume it's going to continue. But overall video consumption if you include consumption on the Internet, I think most think it's as high as it's ever been. And the first part of our challenge is to make sure that we monetize better, that we get ratings and then monetization at a better rate than we currently do with consumption on the Internet. The second thing is to try to get more of the Internet functionality, target ability, and data into our traditional television advertising. And I think we've been a leader in that. We have a lot of data enhanced products and ways to position our television advertising with some of our digital assets and the partnerships we have. We're a shareholder in BuzzFeed, and Vox and Snap, and we're doing a lot of selling with Apple and AOL and others. So that when Linda Yaccarino goes to market, we can offer television products, which are data-enhanced and then bundles, which include television and traditional digital advertising. So it's certainly more challenging. There are more variables to play with. But I like our hand, and we, I think, have been as aggressive as anybody in trying to make sure that we're continually evolving and giving advertisers what they want, which is the tremendous reach of television, still the best way to reach a large market. But some of the targeting that people have started to realize is attractive because of the Internet.
Jessica Jean Reif Cohen - Bank of America Merrill Lynch:
Great. Thank you.
Jason S. Armstrong - Comcast Corp.:
Thank you, Jessica. Next question, please?
Operator:
Your next question comes from the line of Phil Cusick with JPMorgan. Please go ahead.
Philip A. Cusick - JPMorgan Securities LLC:
Hey, guys. Thanks. Wonder if you can dig more into the cable margin guide increase. How should we think about programming in the second half and 2018, if you can, versus the 12% in the first half, what does the pace of renewals look like in the second half versus first? And then second, in terms of non-programming OpEx trends, are there cost-cutting efforts happening there? Or is it really declines driven by a shift in customer activity from those call centers to digital? And what does the runway look like there? Thank you.
Michael J. Cavanagh - Comcast Corp.:
Hey, Phil, it's Mike. I'll start and Dave can finish. So for 2017, as we started the year, we expected programming to be up 13%. Programming costs, we came in in the first half of the year at around 12% and I wouldn't expect it to be much different in the second half. In terms of non-programming costs, you saw the great results in the first half of the year and we think those trends are steady. So we're just revising today the guidance for the full year this year and we expect to be flat to 2016. And as you know, we don't go into a multi-year guidance. But I think what Dave and I have both said previously is that we're going to continue to drive growth in our high margin businesses, high-speed data and business services, which were obviously margin positive. We do expect programming costs as we've said to come down into the high single-digits in years after 2017. And then, finally, on the non-programming costs side, a lot of the efforts that Dave and Neil have been putting in over multiple years into customer service, in particular, are paying dividends in terms of reduced truck rolls, lower calls, on top of higher satisfaction. And that's been a tailwind to non-programming expenses. And Dave can comment further, but we're going to continue to execute against those kind of trends. But, again, we don't go beyond the year we're in in terms of guidance. So I'll leave it there.
David N. Watson - Comcast Corp.:
Thanks, Mike. So, as Mike just said, it starts with us, we're looking at high-margin businesses. So you said that we're all very focused on broadband commercial. But the key driver, I think, to your question, Phil, is that the rate of growth for non-programming expenses is trending lower in 2017 and certainly continued trending it from last year. So this is a combination of things. We've always been very focused on cost management. But the key thing that we're looking at is getting yield from our customer experience investments. And we made those investments. We like the results. And we believe very strongly that this is going to yield a better customer experience also. So it's often the case that you do a good job and you're taking transactions out. You're going to get a lower cost of delivering service. So I think we're getting out ahead of a lot of customer service issues. We've got ways to go, but we're really pleased with our progress. So – and this comes in – you look at call volumes coming out, truck rolls, and so contact rates. All of these things are really trending in the right direction. So I like our momentum there. We're going to stay very focused on taking transactions out, but at the same time, this is going to be good for the customer.
Philip A. Cusick - JPMorgan Securities LLC:
Understood. Thanks, guys.
Jason S. Armstrong - Comcast Corp.:
Thank you, Phil. Next question, please?
Operator:
Your next question comes from the line of John Hodulik with UBS. Please go ahead.
John C. Hodulik - UBS Securities LLC:
Great. Maybe a couple of follow-up questions for Dave. First on the competitive front, have the competitive efforts you've seen from the traditional guys, does that continue here into the third quarter? And maybe, can you give us a sense for maybe where it's coming from? Is it the telcos, or the satellite guys? And then, on the new Instant TV product, I think we've heard – or you guys have talked about a third quarter launch, but could you give us some more color on the breadth of launch, how you guys are going to promote it, maybe anything you can tell us about what's in that package, or the pricing around it? Thanks.
David N. Watson - Comcast Corp.:
Yes. Sure, John. So on the telcos side, it's mostly in terms of the shift, there's – again, this competitive cycle, it's the telephone companies being a little bit more aggressive on discounting. And again, we compete. We take it all seriously. We look at everything, and don't take it for granted. So we do compete, but the adjustments we make are modest in nature, very targeted. And so we like, again, our position as I talked about before. And you connect that and sometimes, you have a lot of new entrants coming in. So a lot of sampling on the new folks over-the-top. But, again, I talked about our Video and broadband momentum. On Instant TV, this is a program that we've been looking at to go after. Primarily the segments that, like millennials, this is not something that we'll do broad-based in terms of our approach to the market. This is going to be very targeted; primarily digital in nature and how we do it. We love our fall video positioning with X1. So we'll continue to compete aggressively with that. But Instant TV gives us one more part of the portfolio to be able to go after different segments with. So it'll be fully launched towards the end of Q3 and will be part of our go-to-market approach.
John C. Hodulik - UBS Securities LLC:
Okay. Thanks, Dave.
Jason S. Armstrong - Comcast Corp.:
Thank you, John. Next question, please?
Operator:
Your next question comes from the line of Bryan Kraft with Deutsche Bank. Please go ahead.
Bryan Kraft - Deutsche Bank Securities, Inc.:
Hi. Good morning. Mike, I had, I guess, a housekeeping question first then I had one for Steve. The NBCU headquarters other elimination OCF number was noticeably higher this quarter than it's been in the past. I just wanted to see if you can give some color on that. Is that a new run rate, more or less, or was there something anomalous in the second quarter? And then, Steve, you had mentioned a moment ago the digital investments that you've made in Snap, BuzzFeed and Vox. I was wondering if you could maybe elaborate on just how you're leveraging those investments in NBCU and how they fit into the broader strategy. Thanks.
Michael J. Cavanagh - Comcast Corp.:
Thanks, Bryan. It's Mike. So there's just some one-time choppiness in that number. We can deal with that – give you more color offline, if you like, but nothing that would affect the go-forward trends that you've seen before this quarter.
Stephen B. Burke - Comcast Corp.:
So when we make these digital investments, we actually call them beacon investments, because we like to think that by investing in BuzzFeed, or Vox, or Snap, we're telling our employees and their employees that we really want to work together. So it's not a passive or inactive process. So when we make the investment, we would sit down with the management teams of the various companies and try to identify a half dozen projects to work on. And in each of those three companies, we've had very material projects succeed in the marketplace. Our most recent investment was Snapchat. And we have a show called The Rundown, which is produced by E!, which is getting 5 million to 10 million daily users, which makes real money. We just launched a second product based on an NBC News – a 24-hour-a-day NBC News product. Very unique. Launched – I believe it was last week. It's called Stay Tuned and it's off to a very, very strong start. And we've done similar things with BuzzFeed and Vox. And a big part of our job, I think, as the company gets more digital DNA into our company, is to find digital investments with companies that we can learn from and get into business with as opposed to just making an investment. So I think Vox, BuzzFeed and Snap are three great companies. We've learned a lot from them and we're better off for having made those investments.
Bryan Kraft - Deutsche Bank Securities, Inc.:
Interesting. Thank you.
Jason S. Armstrong - Comcast Corp.:
Thank you, Bryan. Next question, please?
Operator:
Your next question comes from the line of Brett Feldman with Goldman Sachs. Please go ahead.
Brett Feldman - Goldman Sachs & Co.:
Thanks. I realize it's still early days here with XFINITY Mobile, but I'll throw a couple of questions at you and see what you're willing to share. In terms of acquiring customers, what's working? Are you mostly leveraging interactions you would otherwise have on a normal basis? Is some of your outbound causing people to come to you? Where are they coming from? Which plans are most successful? And then, the last one would be, is it hurting any of your other businesses? For example, is it actually cannibalizing residential voice? So a lot in there, but whatever you can do to help us gain some insight as to what's working early on would be great. Thank you.
David N. Watson - Comcast Corp.:
You got it. All right. So a couple of – it's way early, as Brian said, but a couple of observations. First off, it's operationally scaling well. Again, very early, but we're pleased with just in general as we have rolled this out across the footprint. One thing that maybe in terms of where the customers or how they're onboarding, about half of the customers are going through our digital channel, which is terrific. So Greg Butz and his team have really done a terrific job. And I think it speaks to just how easy this experience is for customers. And not only is it easy to onboard but, as Brian said, it's really easy to manage your service on an ongoing basis. We're one of the only ones that you can go back and forth literally with the click of a button and you can change your By-the-Gig to unlimited and back and forth. So it's a really extraordinary digital experience. And so we're pleased with that. The other observation early on is that there's real value By the Gig. We have – most of our customers are taking By the Gig versus unlimited. So we can do both. And the partnership with Verizon is going well. And so early response from customers is extremely positive. They like the service. They like the value. They like just how easy this is. And so in regards to things, I think it's the – quite frankly, there's an opportunity to go the other way, especially as we leverage our existing retail capabilities and digital capabilities, I think mobile is an opportunity to expand consideration for other products. And while there may be some – a little bit of focus, whether it's packaging around wireline voice, I think it gives us an opportunity to talk about everything that we do. So we're really encouraged about our early-stage retail launches where we see that happening. So real pleased with their early results.
Brett Feldman - Goldman Sachs & Co.:
Thank you. Appreciate it.
Jason S. Armstrong - Comcast Corp.:
Thank you, Brett. Next question, please?
Operator:
Your next question comes from the line of Kannan Venkateshwar with Barclays. Please go ahead.
Kannan Venkateshwar - Barclays Capital, Inc.:
Thank you. Just one question from me, which is on the CapEx line. You've seen scalable infrastructure and line extensions grow quite substantially over the last year or so. Could you just talk about what's exactly in that line? And is this driven by fiber or is there some other focus on those lines right now? Thanks.
Michael J. Cavanagh - Comcast Corp.:
Hey, Kannan. It's Mike. So I'll start again on this one. So scalable infrastructure – think about it as adding capacity and speed to our network generally in things like Cloud DVRs and the like. As we see greater usage to our network, we're investing to keep the experience ahead of our customer expectations. And so that's what you would see in that CapEx line. And then we've said repeatedly we want to continue to invest in that broadband network for the future we see for the business. In terms of line extensions, that's connecting more addresses to our networks. And so that's largely led by business services. And pushing the business services is obviously high-growth business. Some of the hyper-builds we talk about – the growth in line extensions is driven by that.
Kannan Venkateshwar - Barclays Capital, Inc.:
Right. Thank you.
Michael J. Cavanagh - Comcast Corp.:
Yep.
Jason S. Armstrong - Comcast Corp.:
Thank you, Kannan. Next question, please?
Operator:
Your next question comes from the line of Mike McCormack with Jefferies. Please go ahead.
Michael L. McCormack - Jefferies LLC:
Hey, guys. Thanks. Dave, maybe just a comment on the commercial opportunity and what you're seeing as far as moving upstream into bigger enterprises? And then, also a comment perhaps on 5G, what you're seeing out there as far as whether it's a risk or opportunity for you guys? Thanks.
David N. Watson - Comcast Corp.:
Sure. So I think the larger business services opportunity is enterprise. It's upside for us. Currently, we're within our footprint. We're at less than 5% of the overall revenue opportunity. So what we're seeing is solid cooperation with the other cable operators and really helping large businesses that have local offices throughout the country. So I think so far we're real pleased with our progress. A lot of very premier accounts that have jumped on board. Again, early innings on this one, too, but we're pleased and I think there's upside there. On 5G, we're testing it. We're looking at it. I've commented before that it's something that, I think, will evolve and take a while. It's not something that will be immediate, but we'll look at it as closely as everybody else. From our vantage point, there's work to do there, but we'll stay very close to that. I continue to believe that it's an opportunity for the mobile providers to enhance their mobile data service, but in regards to any other implications, way too early.
Michael L. McCormack - Jefferies LLC:
Great. Thanks, Dave.
Jason S. Armstrong - Comcast Corp.:
Thank you, Mike. Regina, we'll make this next one the last question, please.
Operator:
Our final question comes from the line of Vijay Jayant with Evercore ISI. Please go ahead.
Vijay Jayant - Evercore ISI:
Thanks. Brian, you've been talking about innovation and differentiation in the marketplace that Comcast is trying to lead on. We are pretty close to the end of the consent decree on NBC, and obviously, you've had some synergies with the assets. Can you just talk about what that end could do in leapfrogging that innovation and differentiation?
Brian L. Roberts - Comcast Corp.:
Well, let me just start by saying that I'm very pleased with the organization for – we complied and in many cases exceeded all the requirements that were placed on us. And I think that it'll be less of an administrative burden for sure when the consent decree ends, but we have great momentum. And I think hopefully we'll look forward. We won't look back. I don't have a specific answer for you probably today in that regard, but I do think we've executed really well in the past. So I don't want to say any more about the consent decree as we get toward the end of it. But I will say that the two companies have worked really well together. And one of the themes that this will probably allow that to even continue and maybe increase in the future is just how well the culture of the company is – Comcast, NBCUniversal. I'm really pleased and proud of that, and I think that the results that we just talked about for the last hour, I think, demonstrate that.
Brian L. Roberts - Comcast Corp.:
So onward we go. We'll see you next quarter. Thank you all very much.
Jason S. Armstrong - Comcast Corp.:
Okay. Thank you. Regina, back to you.
Operator:
There will be a replay available of today's call starting at 12:00 p.m. Eastern Time. It will run through Thursday, August 3, at midnight Eastern Time. The dial-in number is 855-859-2056 and the Conference ID number is 39307493. A recording of the conference call will also be available on the company's website beginning at 12:30 p.m. Eastern Time today. This concludes today's teleconference. Thank you for participating. You may all disconnect.
Executives:
Jason S. Armstrong - Comcast Corp. Brian L. Roberts - Comcast Corp. Michael J. Cavanagh - Comcast Corp. David N. Watson - Comcast Corp. Stephen B. Burke - Comcast Corp.
Analysts:
Jessica Reif Cohen - Bank of America Merrill Lynch John C. Hodulik - UBS Securities LLC Philip A. Cusick - JPMorgan Securities LLC Marci L. Ryvicker - Wells Fargo Securities LLC Craig Eder Moffett - MoffettNathanson LLC Benjamin Daniel Swinburne - Morgan Stanley & Co. LLC Frank Garreth Louthan - Raymond James & Associates, Inc. Vijay Jayant - Evercore ISI Jonathan Chaplin - New Street Research LLP (US) Anthony DiClemente - Nomura Instinet
Operator:
Good morning, ladies and gentleman, and welcome to Comcast's First Quarter 2017 Earnings Conference Call. At this time, all participants are in a listen-only mode. Please note that this conference call is being recorded. I will now turn the call over to Senior Vice President, Investor Relations, Mr. Jason Armstrong. Please go ahead, Mr. Armstrong.
Jason S. Armstrong - Comcast Corp.:
Thank you, Operator, and welcome, everyone. Joining me on this morning's call are Brian Roberts, Mike Cavanagh, Steve Burke and Dave Watson. Brian and Mike will make formal remarks and Steve and Dave will also be available for Q&A. As a reminder, and this will be the last day this is in place but it is in place at this time, as part of the FCC's anti-collusion rules for the Broadcast Incentive Auction, we cannot discuss or answer any questions related to the auction or spectrum on today's call. As always, let me now refer you to slide number 2, which contains our Safe Harbor disclaimer and remind you this conference call may include forward-looking statements subject to certain risks and uncertainties. In addition, in this call, we will refer to certain non-GAAP financial measures. Please refer to our 8-K for the reconciliation of non-GAAP financial measures to GAAP. With that, let me turn the call to Brian Roberts for his comments. Brian?
Brian L. Roberts - Comcast Corp.:
Thank you, Jason, and good morning, everyone. We are off to a fantastic start, our fastest in five years. In the first quarter, we increased revenue by 9% and EBITDA by over 10%. These outstanding results were highlighted by NBCUniversal, which increased EBITDA by 24%, driven by strong growth at each business. At Theme Parks, our multi-year momentum continues. A great example is the success of Harry Potter in Hollywood, where we saw a 60% increase in attendance this quarter. And we have some incredible new attractions in the second quarter. In Orlando, Jimmy Fallon's Race Through New York opened earlier this month. And we think Volcano Bay will transform the water park experience for visitors when it opens as a third gate in just a few weeks. It looks amazing. And in Japan, we leveraged one of our most successful film franchises with the opening of Minions Park last week. Our confidence in the trajectory and leadership of the parks business under Tom Williams reinforced our decision to acquire the remaining 49% of Universal Studios Japan. In Film, as I've said repeatedly, we have an exceptional management team at Universal that is taking smart risks and using skillful marketing, and the results speak for themselves. The first quarter's terrific performance was driven by a wide range of theatrical releases including Fifty Shades Darker, Split and Get Out, as well as the carryover success of Sing. Our box office strength has continued in the second quarter with Boss Baby and the exciting premiere of Fate of the Furious, which just set the new box office record with the biggest-ever global opening. Turning to our TV businesses, NBC has maintained a healthy lead and as the season ends, remains the top-ranked network in primetime for the fourth consecutive season. Congratulations to Bob Greenblatt and everyone at the network. At Cable Networks, we had a strong quarter. I would highlight MSNBC, which continued its outstanding performance with record ratings and even topped CNN in total viewers during weekday prime and total day for the quarter. With our unified portfolio of NBC Broadcast, Telemundo and Cable Networks, we feel great about our position as we head into the advertising upfront. We will be selling into an exciting 2017-2018 season that includes our airing of three of the biggest events on television with the Super Bowl, the Winter Olympics and the World Cup on Telemundo. So really, a fabulous quarter from NBCUniversal, further validation of what a transformative acquisition this was for us, perhaps the best in our history. Moving on to Cable Communications, I want to start by thanking Neil Smit for all that he has done as CEO of Comcast Cable. I can't say enough about Neil, and a number of you have reached out as well to say how fortunate we are to have had his leadership and character at Comcast over these seven-plus years. He handed over the company to his top leader, Dave Watson, who, as you can see already, is off to a very strong start. We had an excellent quarter balancing robust EBITDA growth with terrific customer metrics. We added 297,000 customer relationships, a 10% increase compared to the first quarter of 2016, with 429,000 broadband subscriber additions and 42,000 video subscriber additions. We are also seeing good traction with XFINITY Home and now have nearly 1 million customers. And our best opportunities are ahead of us with a roadmap to continue adding value for our customers and differentiating all of our products. Next month, we will be launching our new cloud-based smart home networking solution for customers with our Wi-Fi Gateway. We're going to call it xFi. Just like X1 has transformed how our customers experience television, we think this will be a game changer for Wi-Fi, enabling people to easily improve, personalize, manage and control their home network and the devices connected to it. We also continue to add to the X1 platform. On the heels of our successful Netflix integration late last year, during the first quarter, we announced that we are also going to make YouTube content available on X1 all searchable using our beloved voice remote control. This will allow our customers to seamlessly browse and access billions of YouTube videos alongside our live and On Demand programming options. And earlier this month, we unveiled our highly-anticipated wireless service, XFINITY Mobile, with simple, straightforward plans and a digital-first experience. We believe including mobile in our bundles will help improve retention and ultimately benefit lifetime customer economics. We are taking a disciplined approach to the wireless business, leveraging our existing customer relationships and infrastructure along with our access to Verizon's industry-leading wireless network. We expect to be NPV-positive per subscriber on a stand-alone basis once we reach a limited initial scale over time. Our digital-first approach to XFINITY Mobile reflects a broader shift in how we view the future of the customer experience. We're making it a priority to give our customers the ability to interact with us through a variety of options in the digital world, including online, on devices and even through X1. We know this is what our customers want and we are working hard to provide the tools so they can do it with ease. As we continue our effort to improve the experience, we've seen how quickly customers respond to these initiatives. You may recall about two years ago, we committed to making customer service our best product. We put meaningful investment towards this goal and it's really working. In the first quarter, we reduced customer calls handled by our agents by over 4 million, a double-digit improvement year-over-year. First-call resolution is at a multi-year high, a sign that we are making progress in terms of getting it right the first time when our customers call with an issue. So I'm incredibly proud of these results across the entire company this quarter. And with our unique innovation platform to Comcast Cable and the industry-leading growth at NBCUniversal, we are off to a great start. Mike, over to you.
Michael J. Cavanagh - Comcast Corp.:
Good morning, everybody. I'm on slide 4 for those following the presentation online. As Brian just said, we had a great first quarter. Cable delivered terrific results, balancing strong financial growth with healthy customer metrics. And at NBCUniversal, we had phenomenal growth this quarter, with good contributions from all the business segments. So on a consolidated basis, revenue increased 8.9%. Adjusted EBITDA grew 10.4%. And by the way, adjusted EBITDA is the new label for the metric we previously called operating cash flow. Earnings per share was $0.53, a 26.2% increase on an adjusted basis, and we generated $3.1 billion in free cash flow during the quarter. So now let's start with Cable Communications on slide 5. Cable Communications delivered strong first quarter results. Revenue increased 5.8% to $12.9 billion. We added 297,000 customer relationships, and we grew total revenue per customer relationship by 2.6%. Beginning this quarter, we are providing additional disclosure for residential and business customers, given the success of Business Services, which now annualizes at about $6 billion in revenue. Now for the numbers, starting with our Residential business, we added 263,000 net new relationships, an increase of 11% over last year, and ended the quarter with nearly 27 million relationships. Contributing to these results were the positive benefits of customer retention with our Video and High-Speed Internet churn remaining at the lowest levels in over 10 years. Customers continue to respond to our innovative X1 platform, our best-in-class high-speed data product, and the meaningful strides we have made in improving the customer experience. Our ability to bundle our products is also a key driver of customer retention, and we continue to do so successfully with 71% of our residential customers now subscribing to at least two products. In terms of the individual Residential revenue categories, High-Speed Internet continues to be the largest contributor to overall Cable revenue growth. Revenue increased 10.1% to $3.6 billion in the quarter, driven by an increase in our residential customer base and rate adjustments. Building on the strong performance in 2016, we added 429,000 total high-speed data customers in the quarter, with 397,000 of them being residential. We've invested to provide a best-in-class broadband product as we have consistently increased the speeds we offer our customers, and we continue to invest to improve the Wi-Fi experience in and out of the home. We ended the quarter with 54% of our residential customers taking speeds of 100 megabits per second or higher. Looking ahead, we believe we have a long runway for growth in adding broadband customers and a great roadmap to provide additional value to our existing customers. Video revenue increased 4.3% to $5.8 billion in the quarter, primarily due to rate adjustments as well as customers subscribing to additional services and an increase in our residential customer base. Of our 42,000 total video customer net adds in the quarter, 32,000 were residential. X1 continues to move the needle on the customer experience, ARPU and retention, driving higher customer lifetime value. We ended the quarter with 52% of our residential video customers having X1 compared to 35% a year ago, and we continue to expect our X1 penetration will be in the low 60% range by year-end. Voice revenue declined by 3.6% to $863 million in the first quarter, reflecting a modest decline in ARPU as well as the loss of 27,000 net residential customers. We continue to believe that our voice product is a good value for our customers and an important part of our triple and quad play bundles. Business Services delivered another solid quarter of double-digit growth, as revenue increased 13.6% to $1.5 billion during the quarter. We added 34,000 business customer relationships and grew revenue per business customer relationship by 5%. The small business segment accounted for about 70% of our revenue and 60% of our growth, driven primarily by the net increase in customers. And our mid-size and enterprise segments continue to grow at higher rates, given the strength of our product set and the earlier stage of our efforts in these areas. Cable Advertising revenue decreased 6.3% to $512 million in the quarter, reflecting lower political revenue compared to last year. Excluding the political contribution, our Cable Advertising revenue decreased 2.3%, reflecting a challenging advertising environment this quarter, particularly in discretionary categories. Turning to slide 6, first quarter Cable Communications EBITDA increased 6.3% to $5.2 billion, resulting in a margin of 40.3%, up 20 basis points compared to the first quarter of 2016. This is a terrific financial performance as we manage through a period of higher programming costs by offsetting this impact with strong revenue growth and real discipline on non-programming operating expenses. Programming expenses grew 11.7% during the quarter, reflecting the timing of contract renewals. Because of these renewals, our programming expense growth should trend higher for the remainder of the year, consistent with our guidance at year-end. Non-programming expenses increased 1.4% for the quarter, helping preserve margins given the increase in programming expenses. As we noted during our year-end call, this growth rate is trending lower than previous quarters as we benefit from our customer experience initiatives and overall disciplined cost management. Notably, Customer Service expenses declined 1.1% this quarter, even as we grew our customer relationships by 3.2%. Consistent with our objectives, we expect the rate of growth for our non-programming expenses to continue to trend lower this year compared to 2016. Now let's move on to NBCUniversal's results. On slide 7, you can see NBCUniversal's revenue increased 14.7% and EBITDA increased 24.4% in the quarter. These strong results were driven by a successful box office, strong growth in retrans and affiliate fees, as well as the continued healthy performance at Theme Parks. Cable Networks delivered strong growth this quarter, with revenue increasing 7.6% and EBITDA increasing 16.8% to $1.1 billion. This EBITDA growth is higher than recent trends of low to mid-single-digit growth, and it was the result of two factors. First, distribution revenue increased 8.6%, due to the successful renewals of a number of our distribution agreements, and should continue to contribute to healthy EBITDA growth for the remainder of the year. Second, content licensing revenue increased 54%, reflecting a new licensing agreement and is timing-related. Partially offsetting this growth was a 2.9% decline in Advertising revenue. Broadcast Television delivered another solid quarter with revenue growth of 5.9% and EBITDA growth of 13.4% to $322 million. This growth was primarily driven by higher retransmission consent fees, which increased over 70% to $350 million and reflect the same contract renewals I just mentioned in Cable Networks. We remain on track to reach $1.4 billion in retransmission revenue this year, a 65% increase over 2016 results. In addition, Advertising revenue was stable compared to the first quarter of 2016, reflecting higher rates offset by audience rating declines and lower volume. Partially offsetting this quarter's EBITDA growth were higher programming and production costs. Film revenue increased 43.2% and EBITDA increased 120.6% to $368 million. These results primarily reflect higher theatrical revenue, which increased by $415 million to $651 million due to the strong performances of Fifty Shades Darker, Get Out and Split, as well as the continued success of Sing in the quarter. In addition, Films' EBITDA growth reflects a positive contribution from DreamWorks, partially offset by higher programming and production costs. Theme Parks revenue increased 9% and EBITDA increased 6.1% to $397 million in the first quarter. These results reflect higher attendance and higher per capita spending, despite an unfavorable comparison from the timing of spring break vacations. The Easter holiday occurred in the first quarter last year but occurred during the second quarter this year, creating a challenging comparison this quarter. If we adjust for this timing, EBITDA would have grown double digits this quarter. We just opened the Jimmy Fallon attraction and we will be opening our third gate, the Volcano Bay water theme park, later this quarter. We expect these new attractions to drive growth at the parks this year. Let's move to slide 8 to review our consolidated and segment capital expenditures. Consolidated capital expenditures increased 10.2% to $2.1 billion in the first quarter. At Cable Communications, capital expenditures increased 13% to $1.8 billion for the quarter, resulting in capital intensity of 13.8%. For the full year, we continue to expect capital intensity to remain flat to 2016 at approximately 15% of total Cable Communications revenue. For the quarter, the increase reflects a higher level of investment in customer premise equipment related to the deployment of the X1 platform and wireless gateways. However, the increase is timing-related and we continue to expect full-year CPE spending to decline. In addition to our CPE investment this quarter, CapEx growth reflects a higher level of investment in scalable infrastructure to increase network capacity as well as increased investment in line extensions. At NBCUniversal, first quarter capital expenditures decreased 3.3% to $285 million, reflecting an increased investment in Theme Parks, offset by lower spending at headquarters. For the full year, we continue to expect NBCUniversal's capital investment plan to increase approximately 10%. And now finishing up on slide 9, as I mentioned earlier, we generated $3.1 billion in free cash flow in the quarter. In terms of returning capital to shareholders, this quarter included
Jason S. Armstrong - Comcast Corp.:
Great. Thanks, Mike. Regina, let's open up the call for Q&A, please.
Operator:
Our first question comes from the line of Jessica Reif Cohen with Bank of America Merrill Lynch. Please go ahead.
Jessica Reif Cohen - Bank of America Merrill Lynch:
Thank you. I have a multi-parter. First of all, Dave, congratulations on your new role. Could you outline your priorities for the year as you take over this position? For Steve, I mean, obviously these are probably going to be the best results in media. Can you talk about the drivers that, as you see them, for this year and beyond? And then finally, if I could just throw one last one in on the auction results, it showed incredible discipline on your part with the spectrum and footprint, the cost was way lower than I think anybody expected in the market. Can you discuss your plans for a ramp-up, including potential owner economics? I know you said you can't discuss specific spectrum results, but it does seem like you have a lot of optionality. Thanks.
David N. Watson - Comcast Corp.:
Well, Jessica, Dave here. So thanks and I've been working with Neil on our strategy for a while now, so no great surprise that I'm going to stay focused on what's working. And I'm pretty comfortable, helped develop and with a really good Cable team, we've executed on three main areas, profitable growth, innovative products and services and constantly improving customer experience. So we're going to keep focus on adding value to our customer subscriptions and we're going to keep delivering more innovation and backing it up with this experience improvement, so really good momentum around the innovation area, X1, broadband, Wi-Fi. Brian talked about xFi and now Mobile, so this will be a centerpiece for us. And we will stay and I will say focused on growth areas like Business Services. Maybe of all the opportunities in front of us, the one that stands out maybe at the top of the list to me is taking the customer experience to the next level. There's real energy around this in the company; digital, giving our customers more capability to take transactions on, proactive network approaches, first contact resolution. And we're going to take key moments, like when customers move or when they on-board, and we're going to continue to make progress. There's real traction around that. It's good for customers and this is a, I think, the right way to drive healthy and sustainable efficiency. So our strength has been to maintain a good balance of healthy growth, driving share and revenue, and backing it up with solid financial performance. So on a personal note, as Brian mentioned, I'll miss working with Neil. He's been a great partner, a great boss. However, I am excited about this next chapter. And with a very good Cable team, we're going to go after the opportunities in front of us. Steve?
Stephen B. Burke - Comcast Corp.:
So we had a very good quarter in Film in the first quarter. But if you take Film out of the equation, the rest of NBCUniversal grew over 13% during the quarter. And by the way, I think we're going to have a very good quarter this second quarter in Film as well. But really, it's every part of the company hitting on all cylinders. If you look at affiliate fees, we did a bunch of big deals at the end of the year. And you'll see in the numbers this quarter, affiliate fees were up, I think, 9%. And that's now built into our base, so that should continue to go throughout the rest of the year. In terms of ad sales, we're going to the upfront with the strongest hand we've ever had, by a lot. NBC primetime's relative advantage, in other words, we're in first place by more than we have ever been, I think going all the way back to the early 2000s. And Telemundo has been neck-and-neck with Univision in primetime, which was unthinkable five years ago. MSNBC's beating CNN in prime most nights. And then as you go into next year, we have the Super Bowl, the Winter Olympics and the World Cup on Telemundo, so we couldn't be going into the upfront with a stronger hand. I think the advertising market is quite strong. We've already started discussions with big advertising buying groups. And I think we have a lot of momentum and a lot more to go. When we first looked at NBCUniversal when we bought it, we were making a little less than $3.5 billion. I think this year, we're going to be somewhere in the $8 billions, $8.3 billion, $8.4 billion, $8.5 billion, so we've added about $5 billion worth of cash flow in the last six years. I think we can continue to find places to grow. I don't know what inning we're in, but we're certainly not in the ending innings of above market growth. We still have a lot of opportunity areas, consumer products, Telemundo, a lot of different parts of this business that are yet to build out, and we're excited to continue to do that in quarters ahead.
Michael J. Cavanagh - Comcast Corp.:
And finally, Jessica, it's Mike. On spectrum, we can't speak to the spectrum, other than to confirm what we did, which I did earlier. But I'll just say we approached it the way we said we would before the auction started, and we're pleased with the outcome. We'll leave it at that for today.
Jessica Reif Cohen - Bank of America Merrill Lynch:
Thank you.
Jason S. Armstrong - Comcast Corp.:
Thank you, Jessica. Next question, please.
Operator:
Your next question comes from the line of John Hodulik with UBS. Please go ahead.
John C. Hodulik - UBS Securities LLC:
Okay, great. Thank you. Maybe for Brian, you've been an observer of the wireless industry for decades now, and with the end of the anti-collusion rules, can you give us a sense of, sort of, how you view the wireless industry today from a competitiveness or from a strategic standpoint, and talk maybe about whether or not the secular changes we're seeing, maybe in terms of usage and technology, how important or critical is it becoming to your offering on the cable side? Thanks.
Brian L. Roberts - Comcast Corp.:
Well, we've been talking about wireless for 20 years. And we sold our wireless company, which Dave ran and that was how Dave came into Comcast Cable. And I don't think we have any regrets with that decision. And the question of where wireless is and where it's going, I think we've done a really good job of making sure the company now has that offering in our bundle. It is for our bundled customers. It is in our footprint. And it is going to be a fabulous value for those customers with the brand-new product that you would buy, a new cell phone, tablet. It will have premier coverage from both Verizon Wireless' network and our best Wi-Fi network and it's going to intelligently allow you to be on Wi-Fi without having to log in. And any time there's extended Wi-Fi, it will automatically give you all your capabilities. And coupled with that, as we were talking about, a great digital experience, where there's really just two options; all you do is you push the app and you see how many gigabits you've consumed. You pay $12 a gigabit. And if at any time you want to just click a button, push one button and you're now unlimited. And based on what package customer you are, it's either $45 or $65 for that unlimited option and you can switch back. If you're going out of the country, if you're not going to use your phone, push the button to go by the gig. You get five devices and there's no line charge for any of those devices if you're one of our broadband customers. That's pretty great. And I think, in our minds, that gives us what we need. And so we are always looking at where future technologies are going and things of that nature, but, right now, I think we look at our results today, compare them to anything that we've seen and take Jessica's comment a moment ago, I couldn't be more pleased with the portfolio of our company and the trajectory we're on, and leave it at that and say we're really pleased with the team's effort.
John C. Hodulik - UBS Securities LLC:
Okay. Thanks.
Jason S. Armstrong - Comcast Corp.:
Thank you, John. Next question, please.
Operator:
Your next question comes from the line of Phil Cusick with JPMorgan. Please go ahead.
Philip A. Cusick - JPMorgan Securities LLC:
Hey, guys. Thanks. Two quick ones, if I can, Cable margins were up year-over-year and the low non-programming expenses were particular heartening. Is this a good run rate for those non-programming expenses or could the rate improve further from here on Mike's cost initiatives? And second, quickly on Home Security, thanks for breaking that out. I guess 1 million or so is the magic number. Can you add some more detail on this in terms of residential versus business mix and some level of revenue per user? And is this still on the Other revenue line of Cable or is it mixed into Business Services as well? Thanks.
Michael J. Cavanagh - Comcast Corp.:
So it's Mike. Just on Cable margins, we gave guidance for the year that we'd be flat to down 50 basis points for the year, with programing costs continuing to be high this year and that we did expect to drive improvement in the rates on non-programming expenses. So had a very good first quarter, but as far as going down the road on changing any guidance, we're not doing that. That said, I'll hand it over to Dave to give some qualitative stuff of what he's doing because all that will really continue.
David N. Watson - Comcast Corp.:
Well, we expect the rate of growth for non-programming expenses to trend lower in 2017 compared to 2016 and this is as we continue to focus on the benefit from the customer experience initiatives that Brian outlined, I talked about. And we will continue to have really focused cost management, so there's big opportunities. While we're not changing anything in regards to the margin and where things are going, what we're focusing on is continuing to take transactions out, by just doing a better job of handling repeats and all the digital capabilities and we're seeing it really take hold. So I think there's upside in regards to these operational efficiencies. This will be online. This will be through apps. And actually, right through X1 itself, you'll be able to resolve issues. So the voice remote will connect you to content. The voice remote will also be a service option. So we're excited about this. This is going to be a big focus in regards to efficiencies, but no changes, obviously, as Mike said, to margin guidance. And on Home Security, the second part, excited about Home Security. This is another good opportunity we talked about another option for us in terms of packaging. Just in our footprint alone, it's a $9 billion opportunity. And so we added the 66,000 for the quarter and just about 1 million customers at this point. So the benefits for Home Security continue to be in packaging. We have over 90% of our customers, Home Security customers, are subscribing to three or four product bundles and half of these customers are brand new to us. So it opens up, as I expect Mobile to and has been proven with XFINITY Home, it helps consideration. So we're bringing new people in to think about overall, our packaging. So we're pleased with it. We are not giving any financials as the specifics of Home Security, but it's a healthy contributor to our efforts.
Philip A. Cusick - JPMorgan Securities LLC:
Thanks, Dave.
Jason S. Armstrong - Comcast Corp.:
Thank you, Phil. Next question, please.
Operator:
Your next question comes from the line of Marci Ryvicker with Wells Fargo. Please go ahead.
Marci L. Ryvicker - Wells Fargo Securities LLC:
Thanks. A couple questions for Steve. Can you just talk about advertising at the stations versus the networks? I just got back from the NAB and I think the ad environment is a lot more tempered, both from a short-term and a long-term basis, so just curious on your thoughts there. And also, any thoughts on the potential impact of a writers strike? I know you had positive comments on the upfront, but just thinking about that. And then secondly, I guess for Dave, the press keeps reporting that Comcast has an elective desire to go outside your footprint. Can you talk about why this strategy might or might not make sense?
Stephen B. Burke - Comcast Corp.:
So let me start with the writers' strike. I think in the majority of cases, things get resolved. And I'm optimistic and hopeful that the writers' strike will get resolved. Strikes aren't good for anybody. The people on both sides of the table tend to lose and I'm hopeful that we're going to get it done. And we're coming down to the deadline. In terms of local advertising, I think the national and local markets are quite different and exhibit different characteristics. I do think there's more weakness in local. I think national is quite strong, but I think local has pockets of weakness. We're in a unique position because we have gained so much share at the NBC stations, and the Telemundo stations are growing so quickly in terms of ratings, that we're not as affected. We've grown EBITDA very substantially in the owned stations over the last few years. So we're feeling good about the local station market. Our retransmission consent numbers are growing very, very dramatically and our ad sales are just fine, but I do think it's a fair comment that the local advertising market is weaker than the national one.
Brian L. Roberts - Comcast Corp.:
I think the second part in regards to out-of-footprint opportunities, Marci, there're kind of two things. One, we think we have a lot of opportunity just in our footprint. It's a big upside. We continue to believe in what we're doing. So that's the first thing. The second thing, we just haven't found the business model that works outside. We'll keep evaluating, keep looking at it, but our success within our footprint is packaging, bundling. So we'll continue to drive that internally within our footprint.
Marci L. Ryvicker - Wells Fargo Securities LLC:
Got it. Thank you.
Jason S. Armstrong - Comcast Corp.:
Okay, Marci. Thank you. Next question, please.
Operator:
Your next question comes from the line of Craig Moffett with MoffettNathanson. Please go ahead.
Craig Eder Moffett - MoffettNathanson LLC:
Hi. Thank you. Yeah, first, let me add my congratulations to your new role, Dave. That's terrific news. So I guess since we've sort of beaten the thinly-disguised M&A questions to death, I'm going to turn to something else. There's so much expectation about 5G wireless as a competitor in your footprint, I wonder if you could just talk about what your own internal strategic analysis of 5G as a competitor has told you about that. And then, Dave, if I could ask a somewhat technical question about your new wireless service, can you talk about when you expect to have, or if you expect to have, hot handoffs between the Wi-Fi network and the wireless network? And is that permissible under the Verizon agreement?
David N. Watson - Comcast Corp.:
Well, first off, thank you, Craig, and appreciate that. Let me start with 5G and I'll get to the Wi-Fi question. First, the main thing with 5G, reminding everybody, I think folks know, it is early. I've been through it before, back in the day, in wireless. There are promising, really promising, aspects of the new technologies, but it takes time to scale. So while there may be early-stage applications of something like 5G, we compete today with microwave applications, the MDUs in dense urban areas. So, again, while there's promise, we're going to stay close to it. We're testing both fixed and mobile aspects of it. And I think the main question for 5G, at least for us, with this higher frequency range, can it be used to broadly, reliably and economically deliver fixed wireless broadband? So we're going to stay right next to it, and I think we're on the same testing curve as everybody else. I don't believe, at this stage at all, that it's a significant threat in regards to the wireless fixed broadband side. But in the meantime, on that front, we're not standing still. We're going after DOCSIS 3.1. We're rolling it out. We'll have 65% of that deployed by the end of the year. We're working on great devices; the best wireless gateway that we have, that'll deliver 1 gig capability. So this will continue to improve our competitive position as this evolves, and we'll stay close to it. As to the question on the wireless side and the technical side, no new news in terms of the timeframe. I would say we are working on the Wi-Fi capability. As Brian mentioned, we got a good first step in terms of the auto connection, just taking some of the pain points out of the interaction between 4G and Wi-Fi, simplifying that process. The next step that we're on, that's one of them, but no timeframe to deliver that seamless handoff.
Craig Eder Moffett - MoffettNathanson LLC:
Okay. Thank you, Dave.
Jason S. Armstrong - Comcast Corp.:
Thanks, Craig. Next question, please.
Operator:
Your next question comes from the line of Ben Swinburne with Morgan Stanley. Please go ahead.
Benjamin Daniel Swinburne - Morgan Stanley & Co. LLC:
Thank you. Good morning. Question on cable on the Wi-Fi front, and one for Steve on NBC. For Dave or Brian, either one of you, I'm curious. How do you think we should be thinking about xFi and what that might mean for your business? I guess what I'm trying to get a sense of is what does it mean to make Wi-Fi great for the consumer? How important is this to your mobility efforts? And how you think about selling this? Is this something you're going to be pushing into the base? I believe you've been sort of upgrading gateways and routers for years now and so probably have relatively new equipment in the field, but how you're thinking about the cost and benefits of this. And then for Steve, when you guys did the NBC deal, the Cable Networks were the high-growth asset. And everything else was sort of, we'll see what happens. And today, the world sort of turned around and people are most excited about the non-Cable Network businesses and concerned about Cable Networks. You're pared some of your networks back. There's a lot happening with the bundle out there, but you put up some pretty nice affiliate revenue growth this quarter, which sounds like it will continue. Can you give us a little bit of a state of the state for the business as you think about the growth opportunity ahead of the Cable Networks segment, which is an area certainly people are more nervous about? Thank you.
Brian L. Roberts - Comcast Corp.:
Okay. Ben. Got a lot in there so we'll see if we can cover all that or we'll take a shot. Let me just kick off on the xFi, which is we're going to talk about it a little bit down the road so let me leave a little bit as we put it out there, but as a strategy matter, a couple relevant things. First of all, as I don't have to remind you, we have more broadband customers than we do video. And the rate of that growth is pretty exciting in broadband. So as we built and I think completely remade Comcast in the last decade into an innovation and technology thinking and new products company, our team looked at the broadband space and said, well, right now, it's really just speed is the main differentiator. But our usage of broadband in the home, whether it's your home printer, your tablets, smart devices, home security is just exploding with the amount of things. And if you project out two, five, 10 years, you're going to see more and more use of broadband in the home. That's the bet we're making. I think it's a fairly safe bet. So how do we bring the same innovation mentality that we did to video the last decade with the incredible X1 and then the voice remote and the content and the rights management all working seamlessly for the consumer? And that's the trajectory that I think the team is on. We're going to deliver to our broadband customers levels of options of services, levels of speeds and services, but also a mindset of innovation, constant innovation. And some of the things – and Dave, you can go into specifics or we can hold that, but I think it's demonstrating to us that we have a leadership and we're going to use that leadership opportunity to innovate.
David N. Watson - Comcast Corp.:
Well, let me offer just a couple things. We are excited about xFi. It'll rolled out later, so more to come. But our goal is to do to broadband what we did with video and X1, create a much better experience of Wi-Fi. Our strategy has been to focus in the home with providing great Wi-Fi because great high-speed Internet is not just a connected experience; it's Wi-Fi spread throughout the house. So xFi is simply three things
Brian L. Roberts - Comcast Corp.:
Just to be clear, it doesn't require everybody to go get a new device. There may be some opportunities for customers to want to upgrade to different things, but as we launched XFINITY with an X1, it was when we reached a certain level, you got a certain service. You were no longer in the past. You were in the future. I think that's the mindset as we're thinking about this.
David N. Watson - Comcast Corp.:
That's a great point. It will have approximately 10 million customers can immediately benefit from this in terms of the devices. So they'll be new devices, existing devices, so we're in pretty good shape to go after a large chunk of our customers.
Benjamin Daniel Swinburne - Morgan Stanley & Co. LLC:
Helpful. Thank you.
Stephen B. Burke - Comcast Corp.:
Cable Networks, which grew, I think, 17% in terms of revenue this quarter, I think that's going to be a high watermark. I don't think we're going to replicate that many quarters in the future. I think this is still a good business. It's a very profitable business and it's a business we should be able to grow. I don't think we're going to grow it more than, call it, low to mid-single-digit growth rate, but you've basically got a bunch of different ways that you make money. You've got affiliate fees, which in this quarter went up 9%. That won't always be the case, but affiliate's fees should go up. You've got ad sales, which is a function of ratings and CPM. And, to a degree, they cancel each other out, but I think it's quite possible that we will have quarters where ad sales go backwards. But if affiliate fees go up and ad sales go backwards, you can still have revenue growth. And then the other way you obviously make revenue is by content distribution deals with people like Netflix and Hulu and Amazon. And we had a good deal in this quarter, which increased that. And then you can also make money on digital and other new technologies. Over-the-Top I think is going to be moderately beneficial to these businesses. We're not counting on Over-the-Top being a huge impact, but I think it will be moderately beneficial. And it's going to be a grindier business than it was, but it's a lot of cash. And I think our job is to continue to grow the legacy businesses and the businesses that are very profitable but have a lower growth rate, while at the same time investing in things like theme parks, consumer products, Telemundo, digital, et cetera, that have higher growth rates and hopefully blend it to something that is attractive to investors.
Benjamin Daniel Swinburne - Morgan Stanley & Co. LLC:
Thank you, everybody.
Jason S. Armstrong - Comcast Corp.:
Thank you, Ben. Next question, please.
Operator:
Your next question comes from the line of Frank Louthan with Raymond James. Please go ahead.
Frank Garreth Louthan - Raymond James & Associates, Inc.:
Great. Thank you, just want to talk about Business Services quickly. What sort of investments can we expect you to make in terms of sales and engineering as you see that grow? And then, if you could comment also on network investment with regards to the Chairman's commentary about Open Internet Order. If that goes as described, what sort of new quantifying growth investment opportunity you might see that that would open up?
David N. Watson - Comcast Corp.:
Let me take Business Services, Frank. So one of the things that, right from the beginning to look at, we're still, there's a lot of opportunity and upside around growth and you look at the three basic categories that we have
Brian L. Roberts - Comcast Corp.:
I think, on your regulatory question, we're encouraged that the FCC made the announcement yesterday and is beginning a process to revisit whether Title II is really the right regime. We've said for a long time that we think it puts a damper on ability to invest and react to change. And we steward a lot of capital every year. And so having the right kind of consumer protections and Net Neutrality, which we've said we support and want, but not in a regulatory regime designed for a different era that doesn't apply to the business. And so the beginning of that conversation is heartening and I think it will allow for, hopefully, an end result that balances the need for consumers and our commitment, legally enforceable, for those consumers to know that they can surf an open and free Internet, but not do so in a way that has real dark clouds for our investment community.
Jason S. Armstrong - Comcast Corp.:
Thank you, Frank. Next question, please.
Frank Garreth Louthan - Raymond James & Associates, Inc.:
Thank you.
Operator:
Your next question comes from the line of Vijay Jayant with Evercore ISI. Please go ahead.
Vijay Jayant - Evercore ISI:
Thank you. Two questions, first for David, the virtual MVPD market seems to be scaling. Can you talk about what impact Comcast's broadly seeing? We've seen some of your competitors not show good subscriber trends. . The press has talked about it. Can you talk about what market segment is that really going target? And then for Mike, obviously, there's been talk about tax reform, maybe a little early on a view there, but if that does happen, how do you sort of look at capital allocation from return on capital and investment in broadband? Thank you.
David N. Watson - Comcast Corp.:
Let me start, the competitive landscape. So there's no question that video, high-speed, both are competitive, but it has been competitive. I'd start with maybe the most important thing I'd tell you is we added 42,000 video customers in the quarter and so there's a lot to that in terms of what we're doing. The good news is it's not one thing that puts us in that position. Let's start with a fantastic X1 platform. How we go to market through segmentation and packaging that make sense for customers, and I would say we're in the early innings of operational improvements and how we deliver good bundles, good packaging, that helps us compete. So one of the main things that we look at is constant churn improvement and making sure that, as we have success, which I think we're holding our own, on attracting new customers, but we also want to hold onto folks longer. So I think that our product position is strong and how we compete against folks when – we've been going up against discounted video offerings for some time. And so we look at the new entrants as a broad category and we won't necessarily chase everything. We stick with our guns. Our guns are developing and providing great products and good healthy packaging and taking broadband video, whether it now, home security, phone and/or mobile. I think that will help us compete. So to the extent that we go and leverage any other form of lower priced tiers, we do that in an extremely targeted and segmented way, and we think that that helps us compete. So I like our position and like our momentum. We had, again, good quarter, feel good about the video momentum, even with the increased competitive climate.
Michael J. Cavanagh - Comcast Corp.:
And, Vijay, on capital returns, so the company's got a great track record of being very thoughtful about how we balance our needs to invest in the business and return capital to shareholders. So we maintain a strong capital structure, as you know. And we think that's strategically important. We like the idea of consistently increasing the return of capital to shareholders, but making sure that we keep the ability to allocate strategic capital to take advantage of opportunities when they arise. So it's way too early on tax reform to say anything, other than we seemingly are positioned well to be a beneficiary of the various ways in which it might shake out. And once we have some final details, we'll take all that into consideration through the lens that we've always talked about, our balancing capital priorities.
Vijay Jayant - Evercore ISI:
Great. Thanks so much.
Jason S. Armstrong - Comcast Corp.:
Thank you, Vijay. Next question please.
Operator:
Your next question will come from the line of Jonathan Chaplin with New Street Research. Please go ahead.
Jonathan Chaplin - New Street Research LLP (US):
Thank you. So the trends in Other costs in the Cable segment are really encouraging and I'm wondering as we look ahead to next year with programming costs reverting to more normal trends of growth, if you can maintain this lower growth in Other costs, it seems like we could see real meaningful margin expansion for the first time in a few years after sort of years of investment in the business. It looks like you could do at least sort of 100 to 150 basis points of margin expansion in the Cable segment. And I'm not expecting you guys to give guidance at this point for next year, but I'm just wondering if we're thinking about the trends in the business in the right way?
Michael J. Cavanagh - Comcast Corp.:
Well, Jonathan, it's Mike. Thanks for the question. I mean, Dave covered earlier all of the things that are ongoing in the business, in terms of attacking non-programming expenses. And we've commented previously on where programming goes. So the answer, as I said earlier, is we're not going to go beyond the guidance we already gave of margins for this year, but we'll keep working on optimizing the business for the long term and we'll be back to you early next year with our thoughts.
Jonathan Chaplin - New Street Research LLP (US):
Thanks.
Jason S. Armstrong - Comcast Corp.:
Thank you, Jonathan. Regina, we'll take one last question, please.
Operator:
Our final question comes from the line of Anthony DiClemente with Nomura Instinet. Please go ahead.
Anthony DiClemente - Nomura Instinet:
Thanks for taking my question. My question is for Steve, really, on the theme of the value of sports rights. So since the last earnings call, we saw Amazon pay $50 million for the Thursday Night Football NFL rights, putting up behind a paywall. NBC Sports, obviously, shares the linear deal with CBS. How do you, Steve, think about that agreement now as it comes up for renewal? And just on sports more broadly, how do you think about valuing the linear side of sports rights in an environment where those rights could become more bifurcated? You have linear on the one side and then you have the Internet players bidding up the value of the streaming rights of the other side. Love to hear your updated thoughts there. Thank you.
Stephen B. Burke - Comcast Corp.:
Well, I think it's early on. I mean, if you look at the ratings for Sunday Night Football or Thursday Night Football when Twitter had the deal, or the Olympics when we do our streaming, streaming is typically very low single-digit percentage of the total. And then in many of these deals, and this is the case with the Twitter deal and the Amazon deal, the same ads that are on linear are also in the digital feed. So from an aggregating-an-audience point of view, it really has been a very minimal impact, and the impact is combined. I think more broadly, we feel very good about our sports deals. We have an Olympics deal that goes out until 2032. And we have a long-term NFL deal. And these are deals that really make their money on advertising. The bulk of the money that we make on the Olympics is because we're advertising on primetime. They're not affiliate fee-related. They're not related to the number of subs that are in the MVPD universe. These are deals that basically wash their face very nicely based on advertising and they're long term, and so we like the sports business a lot. We think a company like ours should be in the sports business. The Olympics are part of the DNA of NBCUniversal. And it's a good business, in our opinion, going forward for many, many years. Families will gather to watch major sporting events. And they're going to want to watch it predominantly, not always, not 100%, but predominantly on a big screen. And we're happy to be the company that brings those big events to them.
Brian L. Roberts - Comcast Corp.:
Let me just, if I might, wrap up by just saying that great start to the quarter, and I think that you can tell by the Q&A, that there's a lot of projects and momentum that is unique. I also think, Dave, hopefully, everybody else can see why we're so excited to have Dave leading the Cable division. He's got a grasp of the issues. He's going to take the work that Neil started and he started with him, and accelerate us and focus even better as we go forward and pick priorities as we now go into new businesses, and his expertise is particularly perfect at this moment. So really, really pleased with this start, and we look forward to reporting to you next quarter.
Jason S. Armstrong - Comcast Corp.:
So we'll end the call there. Thank you, everyone, for joining us. Regina, back to you.
Operator:
We have no further questions at this time. There will be a replay available of today's call starting at 12:00 PM Eastern Time. It will run through Thursday, May 4, at midnight Eastern Time. The dial-in number is 855-859-2056 and the conference ID number is 84390200. A recording of the conference call will also be available on the company's website beginning at 12:30 PM Eastern Time today. This concludes today's teleconference. Thank you for joining. You may all disconnect.
Executives:
Jason S. Armstrong - Comcast Corp. Brian L. Roberts - Comcast Corp. Michael J. Cavanagh - Comcast Corp. Neil Smit - Comcast Corp. Stephen B. Burke - Comcast Corp.
Analysts:
Jessica Jean Reif Cohen - Bank of America Merrill Lynch Benjamin Daniel Swinburne - Morgan Stanley & Co. LLC Craig Eder Moffett - MoffettNathanson LLC Jason Boisvert Bazinet - Citigroup Global Markets, Inc. Philip A. Cusick - JPMorgan Securities LLC John Christopher Hodulik - UBS Securities LLC Vijay Jayant - Evercore ISI Marci L. Ryvicker - Wells Fargo Securities LLC Bryan Kraft - Deutsche Bank Securities, Inc. Anthony DiClemente, CFA - Nomura Instinet Brett Feldman - Goldman Sachs & Co.
Operator:
Good morning, ladies and gentlemen, and welcome to Comcast's Fourth Quarter and Full Year 2016 Earnings Conference Call. At this time, all participants are in a listen-only mode. Please note that this conference call is being recorded. I will now turn the call over to Senior Vice President, Investor Relations, Mr. Jason Armstrong. Please go ahead, Mr. Armstrong.
Jason S. Armstrong - Comcast Corp.:
Thank you, operator, and welcome, everyone. Joining me on this morning's call are Brian Roberts, Mike Cavanagh, Steve Burke and Neil Smit. Brian and Mike will make formal remarks, and Steve and Neil will also be available for Q&A. As a reminder, as part of the FCC's anti-collusion rules for the Broadcast Incentive Auction, we cannot discuss or answer any questions related to the auction or spectrum today. As always, let me now refer you to slide number 2, which contains our Safe Harbor disclaimer and reminds you that this conference call may include forward-looking statements subject to certain risks and uncertainties. In addition, in this call, we will refer to certain non-GAAP financial measures. Please refer to our 8-K for the reconciliation of non-GAAP financial measures to GAAP. With that, let me turn the call to Brian Roberts for his comments. Brian?
Brian L. Roberts - Comcast Corp.:
Thank you, Jason, and good morning, everyone. I look back on 2016 with real pride and enthusiasm. Comcast NBCUniversal is a special company with a fantastic team working really well together, and we're executing an exceptionally high level. We had a terrific year and it ended on a real high note with our strong fourth quarter performance. In the quarter
Michael J. Cavanagh - Comcast Corp.:
Thanks, Brian, and good morning, everybody. I'm starting on slide 5 for those following presentation online. I'm going to go into greater detail on the slides to come, but let me give a quick summary of the consolidated numbers. Our fourth quarter results reflect consistent execution and broad-based strength across our businesses. Consolidated revenue increased 9.2% and operating cash flow grew 7.8% for the fourth quarter, reflecting solid growth in our operating businesses. Earnings per share was $0.95, a 20.3% increase compared to a year ago. On an adjusted basis, EPS increased 9.9% to $0.89. Free cash flow during the quarter increased 64.2% to $2.6 billion, primarily driven by growth in operating cash flow and improvements in working capital. For the full year, we generated $8.2 billion of free cash flow, a decline of 8.2%. This decline was mainly driven by higher working capital and capital expenditures. So now let's start with Cable Communications on slide 6. Cable Communications delivered strong fourth quarter results. Revenue increased 7.1% to $12.8 billion, as we added 258,000 customer relationships and reduced churn across all products. In fact, we have improved churn in Video and high-speed data for 12 consecutive quarters, which we believe is driven by the positive benefits of the X1 platform, our best-in-class high-speed data product and the meaningful strides we have made in improving customer service. High-Speed Internet continues to be the largest contributor to overall Cable revenue growth. Revenue increased 9% to $3.5 billion in the quarter, reflecting an increase in our customer base and rate adjustments. Our customer momentum continued as we added a combined 385,000 net residential and business high speed data customers in the quarter and added 1.4 million net customers during the full year, our best full year results in nine years. Our high-speed data penetration is 43.8%, up from 41.9% a year ago, as customers continue to respond to our product differentiation. Through consistent investment and innovation, we offer the best broadband product on the market. We double the capacity of our network every 18 to 24 months, have increased Internet speed 17 times in the past 16 years, and now over 50% of our residential customers have speeds of 100 megabits per second or higher. Coupled with the best in-home WiFi experience, we believe this greatly increases our customer value proposition and competitive differentiation. Looking ahead in 2017 and beyond, we think there's a lot of runway to continue to grow high-speed data subscribers. Video revenue increased 4.3% to $5.6 billion in the quarter, primarily due to rate adjustments and customers subscribing to additional services. In terms of volume, we added an impressive combined 161,000 net Video customers in 2016, compared to a loss of 36,000 customers in 2015. This is the first time in 10 years that we have added Video customers for a full year. We ended the year strong, adding 80,000 net Video customers in the fourth quarter, driven by continued improvements in customer retention, better market segmentation and broader recognition of what we believe is the best video product on the market. Our X1 platform is a real competitive differentiator, and we have made good progress rolling it out. We deployed X1 to 936,000 net new and existing customers during the quarter, ending the year with 48% of our residential Video customers having X1 compared to 30% a year ago. Even as we have expanded the base of X1 customers, the positive benefits continue with better retention, improved customer satisfaction, and higher Net Promoter Scores for X1 customers. As a result, we will continue our rollout of X1 at a healthy pace, with an expectation that year end 2017 penetration will be in the low 60%s range. Voice revenue declined by 3% to $873 million in the fourth quarter, as the positive impact of adding a combined 44,000 net customers was offset by a modest decline in ARPU. The strong results in Business Services continued in the fourth quarter. Revenues increased 14.5% to $1.4 billion during the quarter, with the small business segment accounting for over 70% of our revenue and 60% of our growth, driven primarily by the net increase in customers. Revenue for the midsize business segment had a higher growth rate, fueled primarily by additional Ethernet sites as we continue to invest in expanding that business. Cable Advertising revenue increased 14.9% to $728 million, reflecting higher political revenue related to the elections. Excluding the political contribution, our Cable Advertising revenue decreased 1.9%. Turning to slide 7, fourth quarter Cable Communications operating cash flow increased 6.4% to $5.2 billion, resulting in a margin of 40.4% compared to 40.6% in the fourth quarter of 2015. The change in margin was driven by higher expenses, primarily related to programming. Programming expenses grew 12.2% during the quarter, reflecting the timing of contract renewals, while the full year increased 10.1%. The underlying increases continue to be driven by higher retransmission consent fees and higher sports programming costs. For 2017, we expect programming expense growth of approximately 13%, driven by contract renewals that began in the second half of 2016 as well as additional contract renewals beginning in the first quarter. We continue to believe that in the years following 2017, programming expense growth should normalize to historic levels of high single-digit growth. Non-programming expenses increased 4.8% for the quarter, which is lower than the full year growth of 5.7%. The fourth quarter growth reflects higher expenses to continue the rollout of X1, but these are partially offset by benefits we are beginning to realize from the investments we have made to improve the customer experience over the past several quarters. Notably, customer service expenses declined 2.1% this quarter. We expect the rate of growth for non-programming expenses to trend lower in 2017 compared to 2016, as we continue to benefit from our customer experience initiatives and disciplined cost management. Our focus on cost controls, along with modest rate adjustments and growth in high margin businesses like high-speed data and Business Services, should allow us to again mostly offset the impact of elevated programming expense growth. As a result, our outlook for 2017 Cable operating margin is that it will be flat to down 50 basis points compared to 40.2% in 2016. So now, let's move onto NBCUniversal's results. On slide 8, you can see NBCUniversal's revenue increased 13% and operating cash flow increased 14% in the quarter. Adjusting to include the acquisition of Universal Studios Japan in last year's results, pro forma revenue increased 10.5% and operating cash flow increased 7.8%. Cable Networks revenue increased 4% and operating cash flow increased 2.4% to $916 million, reflecting higher distribution and content licensing and other revenue, partially offset by an increase in programming and production expenses, including higher sports rights costs. Distribution revenue increased 4.7%, driven by contractual rate increases and contract renewals, partially offset by a slight decline in subscribers at our Cable Networks. Content licensing and other revenue increased 14.6%, due to the timing of content provided under licensing agreements as well as the sale of USA's Falling Water into SVOD. Advertising revenue increased slightly, as higher rates were mostly offset by ratings declines. Broadcast Television had another strong quarter, with revenue growth of 14% and operating cash flow growth of 21.1%, to $264 million. This increase reflects higher advertising, content licensing and retransmission revenue, partially offset by higher programming and production spending. Advertising revenue growth of 12.4% included our premiere of Thursday Night Football and higher political advertising. Excluding these, advertising increased modestly, as strong pricing from the upfront outpaced ratings declines. Content licensing increased 20.2%, primarily due to the availability of content provided under licensing agreements. Last, retransmission revenue increased 55% to over $200 million for the quarter, and totaled nearly $850 million for the full year. In 2017, retransmission revenues should reach nearly $1.4 billion, an increase of almost 65% over 2016, as a result of the recent successful renewals of a number of our distribution agreements. Film revenue increased 12.6% to $1.8 billion and operating cash flow declined 15.3% to $121 million. These results reflect the full quarter of DreamWorks, which we acquired at the end of August. While the strong box office performance of Sing drove a 97% increase in theatrical revenue during the quarter, a tough home entertainment comparison to last year and DreamWorks-related expenses resulted in the 15.3% decline in OCF. For the year, Film generated about $700 million in OCF. While this is down 43.5%, due to the difficult comparison to the record results that we achieved in 2015, 2016 nonetheless proved to be one of the best years in the history of our film studio. And in 2017, we are excited to have some of our biggest franchises return. Theme Parks revenue increased 32.1% to $1.3 billion. And operating cash flow increased 41.9% to $640 million in the fourth quarter of 2016. On a pro forma basis for Universal Japan, revenue increased 13.2% and operating cash flow increased 18.4%. These results reflect higher attendance and higher per capita spending, driven by new attractions including The Wizarding World of Harry Potter in Hollywood, King Kong and The Incredible Hulk in Orlando, and the Jurassic Park Coaster in Japan. In addition, the stronger Japanese yen has a positive impact, accounting for about 20% of the overall OCF growth. Partially offsetting these results were higher costs associated with new attractions, and the impact of having to close our Orlando Park for two days due to Hurricane Matthew. As we look to 2017, we expect our investments in new attractions to continue to drive growth. As Brian mentioned, we are looking forward to Orlando opening a third gate with the Volcano Bay Water Park. In addition, we will be opening a Jimmy Fallon attraction in Orlando, and bringing the successful Despicable Me attraction to Japan. Let's move to slide 9 now to review our consolidated and segment capital expenditures. Consolidated capital expenditures decreased 2.4% to $2.6 billion in the fourth quarter. At Cable Communications, capital expenditures increased 1.5% to $2.1 billion for the quarter and increased 7.9% to $7.6 billion for the full year, resulting in capital intensity of 15.2%, which is in line with the plan we outlined at the beginning of the year. The full year was led by customer premise equipment including X1 and wireless gateways, which remained the largest component of our capital expenditures, though spending declined modestly year-over-year. We also invested in our network through increased spending in line extensions as we extended our network to more business and residential customers and in scalable infrastructure as we invested to increase our network capacity. These investments enhance our competitive position, allowing us to continue to take advantage of opportunities to grow penetration and market share by delivering the best broadband product to more homes and businesses. For 2017, spending on CPE is expected to continue to decline, while we increase our investment in network capacity as well as our investment in line extensions to reach more customers. As a result, our outlook is for 2017 capital intensity to remain flat to 2016 at approximately 15%. Longer-term, as spending on CPE continues to decline as X1 scales and shifts to less expensive IP devices, we expect to see a decline in overall capital intensity. At NBCUniversal, capital expenditures decreased 17.2% to $461 million in the fourth quarter and increased 4.8% to $1.5 billion for the full year. The full year growth was primarily driven by the inclusion of Universal Studios Japan and investments in the Orlando Park. In 2017, NBCUniversal's capital investment plan is expected to increase approximately 10%, reflecting the continued spending in Theme Parks, as these investments are clearly generating strong returns as they drive increased attendance and per capita spending. Now before finishing on return of capital, let me build on Brian's earlier comments on wireless. In terms of how we'll report on our wireless initiative, we'll report the results of wireless in the Corporate and Other segment. And once the business is launched, we'll provide quarterly reporting on its key financial metrics. The only guidance we can provide for 2017, since we still haven't launched our offering, is that the OCF of the Corporate and Other segment may see an additional $200 million to $300 million drag over the approximately $900 million of negative OCF in 2016. Separate from the OCF impact of wireless is the working capital impact of providing handsets. Our approach will be to purchase the phones and collect handset-related payments from our wireless customers over time. While this approach to handset financing will impact the timing of our free cash flow recognition, we wouldn't expect it to impact overall company capital allocation plans. We are excited to launch and learn from our wireless initiative in 2017. Now, let's finish on slide 10 with our capital allocation plans. To remind everyone, our capital allocation plan is a balance of several important priorities. The first is investing in our businesses to increase the long-term earnings capacity of the company, including our CapEx investment, the deployment of capital to enhance our existing businesses, and exploring growth opportunities. I believe the plan we have for 2017 will continue to demonstrate our prudent and consistent approach to investing in our businesses. The second aspect of the balance is a healthy and steady return of capital to shareholders. As you can see on the left side of the page, Comcast has a great track record of consistent capital returns. In 2016, we returned $7.6 billion to shareholders, comprised of $2.6 billion in dividends and $5 billion in share repurchases. For 2017, we are increasing our dividend 15% to $1.26 per share, which reflects our efforts to deliver a prudent dividend payout ratio balanced with a competitive relative yield, consistent with ranges in which the company has operated in the past. We believe we have a strong history in this respect. This is the ninth consecutive annual increase in the dividend. And the compound annual growth rate in our dividend from 2009 to 2016 was 22.2% versus 10.3% for the S&P 500. In addition to the dividend increase, we expect to buy back $5 billion of stock in 2017, similar to our buyback in 2016. And the last element of balancing our capital return priorities is the imperative to maintain a strong balance sheet. We ended 2016 at 2.2 times leverage, and we continue to be comfortable operating with leverage around this level. That concludes our summary of the quarter. I hope that everyone now has a good sense for how pleased we are with our fourth quarter and full year 2016 results as well as our momentum as we begin 2017. Now, I'll turn it back to Jason to lead the Q&A session.
Jason S. Armstrong - Comcast Corp.:
Thank you, Mike. Regina, let's open up the call for Q&A, please.
Operator:
Thank you. We will now begin the question-and-answer session. Our first question comes from the line of Jessica Reif Cohen with Bank of America. Please go ahead.
Jessica Jean Reif Cohen - Bank of America Merrill Lynch:
Thank you. One for Neil and one for Steve, if that's okay; Neil, Brian outlined like several priorities for 2017. And there just seems to be a lot going on in your area. Could you give us color on maybe your top three priorities for the year? And then for Steve, seven years later, there still seems to be some big buckets of growth opportunity for NBCU. Some of the more obvious ones seem like Telemundo, where your ratings are up pretty dramatically versus your competitor, consumer products and Theme Parks, obviously. Can you talk about some of the areas that provide the biggest upside? And maybe is Cable Networks the biggest risk for the year?
Neil Smit - Comcast Corp.:
Hi, Jessica. This is Neil. I think the top three priorities are
Stephen B. Burke - Comcast Corp.:
So we've owned NBCUniversal now for almost exactly six years. And during that time, we've had the fastest compounded growth rate of any of the media companies. I still think there's a lot of opportunity, maybe not quite as much opportunity as there was in the early days, but you mentioned a few of the areas. Theme Parks, I think we have a long, long runway. As long as we invest and build more hotel rooms and have creative attractions, we, I think, have a lot of growth ahead of us there. Consumer products you mentioned. We were essentially out of the consumer products business six years ago. And now, that business I think is couple hundred million dollars of OCF and has a long, long runway as we build that out. Telemundo's a great story, where Telemundo was essentially making no money at all. And it now makes a couple hundred million dollars a year. And, as you mentioned, our ratings would suggest in the future, we should make significantly more than that. But we have another dozen things that we're looking at investing in and trying to optimize and grow. And I think the easiest stuff, obviously, you do first, but I think we still have a lot of opportunity to continue to grow the company.
Jessica Jean Reif Cohen - Bank of America Merrill Lynch:
Thank you.
Jason S. Armstrong - Comcast Corp.:
Thank you, Jessica. Next question, please.
Operator:
Your next question comes from the line of Ben Swinburne with Morgan Stanley. Please go ahead.
Benjamin Daniel Swinburne - Morgan Stanley & Co. LLC:
Thank you. I want to ask about X1 and about free cash flow. So on X1, either for Brian or Neil or both of you, when you look at the X1 deployment in 2017, and particularly the impact you've had recently deploying that product, how are the returns looking versus what you saw going back to the beginning of the deployment? I'm wondering if you're seeing the same kind of churn, ARPU lift, et cetera. And I know the product has obviously evolved. You mentioned Netflix. Just curious how you think about that going forward versus what we've seen in the past and if the low 60%s is sort of the maturation point for that product, in your mind? And then on free cash flow for Mike, free cash flow in 2016, I think, was down year-on-year. It's a big working capital drag. I guess it's mostly NBC related, but you mentioned the wireless drag. Any help with free cash flow in 2017? And maybe help us think about how you prioritize free cash flow versus earnings from a financial management perspective of the company?
Neil Smit - Comcast Corp.:
Ben, concerning X1, we continue to see very positive results consistent with early in the launch. We were at 48% penetration, going to low 60%s next year. I think ultimately, it could be a 75% to 80% penetration. DVR uptake is three times the legacy. Pay-per-view is two times. We get more additional outlets. We get more VOD viewing. So it continues to be an improved impact on retention and higher ARPU. So I think we're going to continue to drive it into the base, and it's continued to perform as well or better than expectations.
Brian L. Roberts - Comcast Corp.:
Before Mike jumps in, let me just add to that. If you look at our Video ARPU and combine that with the fact that we had the best Video year in 10 years, and half our base now is X1, it's pretty exciting to get the other half, however far it can ultimately go with that product. The product itself didn't remain static. The Netflix integration, just to name one, was a great achievement during the year. What we did during the Olympics was really special and, of course, voice, the amount of utterances. The last thing is the team is really focused on reliability of X1, hardening the system. And I've seen a number of charts of sort of customers who've had it now for a couple years and what their churn and their reliability and their usage – and every way you study this thing, it looks like a fantastic product, game-changing product, and I think the results continue to encourage us to keep going.
Michael J. Cavanagh - Comcast Corp.:
Ben, it's Mike. So on free cash flow in 2016, the decline was for the reasons we talked about on this call a year ago. It was a year where we had, in particular, a drag on working capital given the Olympics. But as you look at 2017, based on everything we've said earlier on this call, the operating results and momentum in both of the operating businesses, as well as a plan for good investments in the businesses, net of all that is we expect to grow free cash flow in 2017. Beyond that, I would say it's our expectation to be growing free cash flow over the long term, though one year to the next, we'll have some variability based upon some of the investments and, obviously, some of the business cycles, but we do focus on it. It's a big, important factor as we're running the company. It's not the only thing we look at, though. So hopefully, that covers it for you.
Benjamin Daniel Swinburne - Morgan Stanley & Co. LLC:
Thank you very much.
Jason S. Armstrong - Comcast Corp.:
Thank you, Ben. Next question, please.
Operator:
Your next question comes from the line of Craig Moffett with MoffettNathanson. Please go ahead.
Craig Eder Moffett - MoffettNathanson LLC:
Hi. Thank you. Brian, I wonder if you could talk a little bit more about your wireless entry this year. And in particular, sort of how should we think about the MVNO agreement with Verizon? Should we think of the MVNO agreement as sort of an end state? That is, where – something that you think you can actually make a real sustainable long-term business or more as a stepping stone to a longer-term strategy, where you think of the MVNO really as sort of the market entry strategy instead?
Brian L. Roberts - Comcast Corp.:
Well, I think what we've said was pretty clear. But just to go a little deeper into that now is I believe that we'll find out. But we're hoping that it's an end state strategy and that it's sustainable. And the goal of the business is to have better bundling with some of our customers who want to save some of their bill and get a world-class product and take a bundle and have lower churn. And if you can achieve that, we'll see. The economics really work. And that's the goal. And there's only one way to find out and it's to get started. And we're going to take it very carefully. And Neil's doing a great job getting us organized.
Craig Eder Moffett - MoffettNathanson LLC:
So if I could ask a follow up then, Brian, is the Verizon relationship then, do you think of it as a network supplier or is it deeper than that? Is it really a partner in the wireless business?
Brian L. Roberts - Comcast Corp.:
I'm going to stop there and say stay tuned. And we'll clarify things. But we're putting together – we have a good relationship, we believe, and we're excited to get it launched. We'll learn a lot as we go. One example is the way X1 worked. We crawled, walked, ran, and we knew for sure that we had a really special thing before we really hit the pedal. And that allowed us to answer the previous question with a lot of confidence as we have a world-class product. And we think we have the piece parts, but we'll find out together and we'll be very transparent as we go.
Craig Eder Moffett - MoffettNathanson LLC:
That's great. Thanks, Brian.
Jason S. Armstrong - Comcast Corp.:
Thank you, Craig. Next question, please.
Operator:
Your next question comes from the line of Jason Bazinet with Citi. Please go ahead.
Jason Boisvert Bazinet - Citigroup Global Markets, Inc.:
Just a question for Mr. Smit. I think there's still some confusion, at least among our clients, about whether coax or fiber can support 5G. And so can you just elaborate sort of on your view of that? And in particular, any sort of color on where you are in terms of homes passed per node. Are we sort of at the 250 level, or is it lower than that? Any sort of color would be helpful. Thanks.
Neil Smit - Comcast Corp.:
Well, hi, Jason. I think that 5G is an exciting evolution in the business. It has some characteristics that require densification of antennas. It propagates over short distances. It doesn't pass through physical objects very well. We're doing some testing right now. We think that it's going need economical space, power and backhaul. We have, call it, 150,000 miles of fiber across 650,000 miles of total plant. And we think that we're well-positioned to participate in the 5G rollout, no matter how it happens, as a result of having all those assets in place already. Concerning the usage, I mean, our HSD usage went from a median of 88 gigabits per month in Q4, and that's up 55% from 57 gigabits during the same period of 2015. And if you look at cellular data usage, it's about 3 gigabits per month average. So there's a lot of capacity in the wired network. We feel comfortable with our position in participating in the overall 5G roll-out.
Jason Boisvert Bazinet - Citigroup Global Markets, Inc.:
Is it fair to say that you can't support 5G on coax, but you may be able to do it on fiber? Is that too simple of a distillation?
Neil Smit - Comcast Corp.:
I think that's a simple distillation. We're testing and we'll continue to learn. It's early in the roll-out.
Jason Boisvert Bazinet - Citigroup Global Markets, Inc.:
Okay. Thank you.
Jason S. Armstrong - Comcast Corp.:
Thank you, Jason. Next question, please.
Operator:
Your next question comes from the line of Phil Cusick with JPMorgan. Please go ahead.
Philip A. Cusick - JPMorgan Securities LLC:
Thanks, Jason. One for Neil on video; it's great to see growing video subs. Is it still your goal to grow video at this or a faster pace, given the expansion of X1 and better customer experience? And how do you see that potentially offset by continued industry decline, driven by cord-cutting and MVPDs? And quickly a follow up on wireless; Brian, it sounds like we should be looking for a few cities to start maybe at mid-year and slow expansion from there. Is that fair?
Neil Smit - Comcast Corp.:
We continue to see opportunity in Video and we'll continue to focus on growth of the business and gaining market share. We've seen competition before. We've continued to adjust and compete. We think X1 is a great platform and will continue to drive Video results. Brian?
Brian L. Roberts - Comcast Corp.:
I'm not going to add any color to our statement that we're going to launch something by the first half of the year, and we'll have more to say and we'll let you know when we're ready. We're not ready today to answer that.
Philip A. Cusick - JPMorgan Securities LLC:
Got it. Thank you.
Jason S. Armstrong - Comcast Corp.:
Great. Thanks, Phil. Next question, please.
Operator:
Your next question comes from the line of John Hodulik with UBS. Please go ahead.
John Christopher Hodulik - UBS Securities LLC:
Hey, thanks. Maybe just one more try on the wireless side, maybe for Mike. Any chance you could quantify or maybe bookend the working capital drag you expect from the wireless launch? And then maybe for Neil, shifting over to business; business, the growth is slowing a little bit. It seems to be sort of an emerging trend in the, you know, across the industry. Can you remind us where your market shares are both in the small and medium-sized business market, maybe the investment strategy, and whether you expect to see that deceleration sort of level off as we look out into 2017?
Michael J. Cavanagh - Comcast Corp.:
So it's Mike. So just on handsets, I made the point earlier that the whole thing in wireless is going be success-based, so I would wrap the comments on free cash flow for 2017 in what I said earlier. We expect to grow inclusive of everything and more to come later when we actually come back to talk about the wireless launch.
John Christopher Hodulik - UBS Securities LLC:
Got it.
Neil Smit - Comcast Corp.:
In Business Services, we expect to continue to grow, generate double-digit revenue growth for the next several years by capturing share. It's a $5.5 billion revenue business. We've been growing about three-quarters of a billion dollars per year over the last couple years. We have about 20% share in small, 15% share in medium, and the opportunity in enterprise, we believe, is a $13 billion to $15 billion opportunity in our markets, so we see strong growth across all three segments.
John Christopher Hodulik - UBS Securities LLC:
Okay. Thanks.
Jason S. Armstrong - Comcast Corp.:
Thank you, John. Next question, please.
Operator:
Your next question comes from the line of Vijay Jayant with Evercore ISI. Please go ahead.
Vijay Jayant - Evercore ISI:
Thanks. Just a broader question, first, for Brian with the prospect of Trump-related tax reform and a deregulated FCC philosophy, can you talk about how if those sort of worked out based on current thinking, what would you do differently in terms of investment and return on capital? And a quick one for Neil; obviously, the Netflix carriage on the X1 platform, you guys talked about being very successful. Are these platforms willing to pay to be authenticated on these platforms? Is that a real opportunity as you add more applications on? Thanks so much.
Brian L. Roberts - Comcast Corp.:
Okay. Well, thanks for the question. I think regulatory certainty for investors is the same as it is for management. It helps you have the confidence to make long-term plans. And the kind of discussion we've been having this morning, whether it's fiber or other investments in in-home equipment, and what your business opportunities are, the more uncertainty, the less encouraging it is to want to invest. So we're encouraged by the prospect of rules that we believe will encourage that investment, stimulate investment, whether that's tax decreases or revisiting the authority of the government to go to places that they said they weren't going to, but legally they could go to in the Open Internet Order with Title II. So we're looking forward to working with the new administration and the new regulatory leaders to try to frame something that's good for consumers, and it gives a stable platform that we can invest in and I think should allow us to accelerate both business opportunities and if there are things such as tax return, then revisit it where all that opportunity lies and how much gets returned to shareholders and invested in new opportunities. So we're encouraged and stay tuned.
Neil Smit - Comcast Corp.:
Concerning the Netflix integration, I think it's a tribute to both the flexibility of the platform that we were able to integrate it so smoothly, and a tribute to Tony Werner and the Technology team and the speed with which they got it done. VOD viewing for the fourth quarter was up overall about 18%. And we want to offer more and complementary content to make the viewing experiences as rich and easy to access as possible. So we'll continue to seek other partners and integrate them into the overall experience.
Vijay Jayant - Evercore ISI:
Great. Thank you.
Neil Smit - Comcast Corp.:
Thank you.
Jason S. Armstrong - Comcast Corp.:
Thank you, Vijay. Next question, please.
Operator:
Your next question comes from the line of Marci Ryvicker with Wells Fargo. Please go ahead.
Marci L. Ryvicker - Wells Fargo Securities LLC:
Thanks. I have two. The first one's for Steve. Assuming that, at some point, there is an increase in the national cap or the UHF discount is reinstated, what is your appetite to acquire stations? And then, my second question is for Mike and your view on capital returns. Just curious, how flexible is this? We are going to have the auction over. There's the potential for tax reform. So is this something that you will revisit from time-to-time or is your view on capital returns that it is a one-time thought process, and you'll revisit it again next year? Thanks.
Stephen B. Burke - Comcast Corp.:
So we like the broadcast business. We think we're doing well in it. And recently, took an affiliation back from an affiliate in Boston and launched a station there, which we now own as of January 1 at essentially no cost. We had some start-up costs, but that, to me, was a wonderful way to increase our footprint. I don't think there's a necessity to increase our footprint, but I think if the caps get changed, we would certainly look at it and do what's right for the company.
Michael J. Cavanagh - Comcast Corp.:
And, Marci, it's Mike. On capital return, it is an annual exercise. We take it seriously this time of the year and give what we think is the right guidance for what we'll do in the course of the year, factoring in everything we have a point of view on, obviously. So that would include everything, but, in this case, corporate tax reform. Corporate tax reform, we're in a wait and see mode. We're big supporters of the idea of corporate tax reform. We think it would be good for the U.S. economy, but none of our capital plans, none of what I've described today are counting on any particular changes in corporate tax. When all that is done, we'll do a holistic review of what it all means and come back and report. That may well be in this call next year. But if it happens really early in the year, we'll see.
Marci L. Ryvicker - Wells Fargo Securities LLC:
Got it. Thank you.
Jason S. Armstrong - Comcast Corp.:
Thank you, Marci. Next question, please.
Operator:
Your next question comes from the line of Bryan Kraft with Deutsche Bank. Please go ahead.
Bryan Kraft - Deutsche Bank Securities, Inc.:
Hi. Good morning. I wanted to ask a question on cable advertising and also one on the theme parks, if that's okay. First on cable advertising; excluding political, it's been pretty soft for a few quarters now. Is that something you view as cyclical or secular? And if it is secular, do you have any view on when you think revenue growth from advanced advertising will be large enough to offset it and bring you back to a growth trajectory there? And then, on the theme parks, I was just curious, Steve, what are the trends you're seeing with booking and reservations? I know it's been quiet on the Zika front lately, but are you seeing any impact from concerns re-emerging as the weather warms up this spring? Thanks.
Neil Smit - Comcast Corp.:
This is Neil. On cable advertising, we have seen the core a little softer than in the past. Auto, in particular, is a little bit soft, but I think it may just be cyclical. And we are making up some of the difference in advanced advertising. We're seeing strong growth there. And I think we'll continue to build upon that capability going forward.
Stephen B. Burke - Comcast Corp.:
So just to add to what Neil said about local cable advertising, the national advertising market is very strong. And it's been very strong now for a while. We had such a good upfront last year. One would have assumed that scatter might slow down. That often happens. That has not happened this time. And all of the indications, options, cancellations, the type of shows people want to get into, suggest to me that we have a good shot of having another very strong upfront nationally. In terms of theme parks, all the bookings and advance indications for Florida and for California remain strong, quite strong. I think we're going to have a very big year in Orlando. We're opening, I believe, the world's best water park in the spring, and an attraction based on The Tonight Show, and that'll get a lot of publicity and a lot of attention. And hotels are 90% occupancy. Bookings look great and we got great new attractions. So my bet is that we're going to have a very strong year in both Orlando and in California. And then, Japan, we own 51% of Osaka. Japan has a Despicable Me attraction going in, and their attendance trends are good. So I think all green lights, as far as I can see, in the theme park business.
Bryan Kraft - Deutsche Bank Securities, Inc.:
Great. Thank you.
Jason S. Armstrong - Comcast Corp.:
Thank you, Bryan. Next question, please.
Operator:
Your next question comes from the line of Anthony DiClemente with Instinet. Please go ahead.
Anthony DiClemente, CFA - Nomura Instinet:
Thanks. I have for Mike and one for Neil. Mike, on the 2017 programming expense uplift, the 13%, just wondering on a net basis what that's going to imply for Cable OCF growth in 2017? So we're getting to around mid-single-digits and I assume it could decelerate. Can you just talk about that? And then, should it reaccelerate again in 2018 as the programming expense growth moderates, as you describe? And then maybe for Neil, back to the topic of set-top box integration, you talked about Netflix. Before year end, you signed a deal to integrate Sling into the X1 platform, so just wondering about that decision. Could you just talk about the thought process there? And does that one create any risk from a competitive standpoint over time? Thank you for the question.
Michael J. Cavanagh - Comcast Corp.:
Thanks, Anthony, for the question. It's Mike. So on the first point, I'll just maybe restate some of what we said earlier which is that, yes, programming costs are high in 2017 for the reasons we described, which is big renewals happening in the second half of 2016 and early – with effective the beginning of 2017 and that rate comes down in the years that follow 2017 to something that looks more normal. I'd say the overarching and important point is all the work that Neil and team have been doing on non-programming costs. So you saw it in 2016, where when programming costs were also higher than the normal long-term rates, great work to protect the margin of the overall business. And the guidance we gave for margin is that it'll be flat again to down 50 basis points in 2017. So, obviously, all the growth and initiatives that Neil has working to drive the top line will push through that margin. And I'll leave it to you to kind of model that out.
Neil Smit - Comcast Corp.:
Concerning the Sling integration, we really were focused on the multicultural content that they had. It's an important segment for us to target, and we think they have great content and will be a good partner to integrate.
Anthony DiClemente, CFA - Nomura Instinet:
Okay. Thank you.
Jason S. Armstrong - Comcast Corp.:
Thank you, Anthony. Regina, we'll take one last question, please.
Operator:
Our final question will come from the line of Brett Feldman with Goldman Sachs. Please go ahead.
Brett Feldman - Goldman Sachs & Co.:
Thanks. I want to ask about the customer service expenses. They were actually down year-over-year in the quarter. You mentioned you had fewer calls into customer service as a driver. And this is an area where you've just invested so much over the last few years. I'm wondering if what we saw is potentially an inflection point, meaning you're not simply benefiting through lower churn, but you're actually getting better operating leverage now through the P&L because of the sum total of the investments that you've made there.
Brian L. Roberts - Comcast Corp.:
I think that's a good assessment. We've made investments on taking noise out of the system, reducing the calls, focusing the truck rolls, getting it right the first time, being on time and all those things, the move experience, the onboarding experience, we're very focused on. And the teams have done a great job, led by Dave Watson, in driving, as I said, some of the noise out of the system. And I think, ultimately, this will reflect itself in better profitability as we take unnecessary costs out of the system, and we retain customers for a longer period as a result.
Brett Feldman - Goldman Sachs & Co.:
And is this one of the key line items that supports your outlook for less upward pressure on non-programming expenses this year?
Brian L. Roberts - Comcast Corp.:
Yes, it is.
Brett Feldman - Goldman Sachs & Co.:
Great. Thanks for taking the question.
Jason S. Armstrong - Comcast Corp.:
Great. Well, thank you, Brett, and thank you, everyone, for joining us this morning. We'll wrap it up there. Regina, back to you.
Operator:
There will be a replay available of today's call starting at 12:00 p.m. Eastern Time. It will run through Thursday, February 2, at midnight Eastern Time. The dial in number is 855-859-2056 and the conference ID number is 40819623. A recording of the conference call will also be available on the company's website beginning at 12:30 p.m. Eastern Time today. This concludes today's teleconference. Thank you for joining. You may all disconnect.
Executives:
Jason S. Armstrong - Comcast Corp. Brian L. Roberts - Comcast Corp. Michael J. Cavanagh - Comcast Corp. Neil Smit - Comcast Corp. Stephen B. Burke - Comcast Corp.
Analysts:
Jessica Jean Reif Cohen - Bank of America Merrill Lynch Craig Eder Moffett - MoffettNathanson LLC Benjamin Daniel Swinburne - Morgan Stanley & Co. LLC Vijay Jayant - Evercore Group LLC John Christopher Hodulik - UBS Securities LLC Philip A. Cusick - JPMorgan Securities LLC Marci L. Ryvicker - Wells Fargo Securities LLC Brett Feldman - Goldman Sachs & Co. Jason Boisvert Bazinet - Citigroup Global Markets, Inc. (Broker) Anthony DiClemente - Nomura Securities International, Inc. Bryan Kraft - Deutsche Bank Securities, Inc. Kannan Venkateshwar - Barclays Capital, Inc. Mike L. McCormack - Jefferies LLC
Operator:
Good morning, ladies and gentlemen, and welcome to Comcast's Third Quarter 2016 Earnings Conference Call. At this time, all participants are in a listen-only mode. Please note that this conference call is being recorded. I would now turn the call over to Senior Vice President, Investor Relations, Mr. Jason Armstrong. Please go ahead, Mr. Armstrong.
Jason S. Armstrong - Comcast Corp.:
Thank you, operator, and welcome, everyone. Joining me on this morning's call are Brian Roberts, Mike Cavanagh, Steve Burke and Neil Smit. Brian and Mike will make formal remarks and Steve and Neil will also be available for Q&A. As a reminder, as part of the FCC's anti-collusion rules for the broadcast incentive auction, we cannot discuss or answer any questions related to the auction or spectrum today. As always, let me now refer you to slide number two, which contains our Safe Harbor disclaimer and reminds you that this conference call may include forward-looking statements subject to certain risks and uncertainties. In addition, in this call, we will refer to certain non-GAAP financial measures. Please refer to our 8-K for the reconciliation of non-GAAP financial measures to GAAP. With that, let me turn the call to Brian Roberts for his comments. Brian?
Brian L. Roberts - Comcast Corp.:
Thank you, Jason, and good morning, everyone. I'm pleased to report terrific operational and financial results during the third quarter. Consolidated revenue and operating cash flow were up 14% and 11%, respectively, driven by broad-based strength across the company. And for a company of our size, this is a tremendous result. From our perspective, three things stood out in the quarter
Michael J. Cavanagh - Comcast Corp.:
Thanks, Brian, and good morning, everybody. I'm starting on slide four for those following the presentation online. Our third-quarter results reflect consistent execution and broad-based strength across our businesses. Consolidated revenue increased 14.2%, and operating cash flow grew 10.5% for the third quarter, reflecting solid growth in our Cable business and strong growth at NBCUniversal, partly driven by the success of the Rio Olympics. Earnings per share was $0.92, a 15% increase compared to a year ago, and free cash flow was $1.4 billion in the quarter, a decline of 48.5%. This decline was driven by higher working capital, primarily related to the Rio Olympics. We will go into greater detail on these results on the slides to come. Now let's start with Cable Communications on slide five. Cable Communications delivered strong third-quarter results. Revenues increased 6.9% to $12.6 billion, as we increased customer relationships and grew total revenue per customer relationship by 3.6% to $148 per month. We added 216,000 customer relationships, driven by two product customer additions and a reduction in churn across all products. In fact, we have improved churn in video and high-speed data for 32 consecutive months, as customers increasingly recognize the value of our X1 platform and superior high-speed data product. And we make meaningful strides in improving customer service. High-speed Internet continues to be the largest contributor to overall Cable revenue growth. Revenue increased 8.8% to $3.4 billion in the quarter, reflecting an increase in our customer base; rate adjustments, which were more modest compared to the prior year; and customers subscribing to higher levels of service. Our customer momentum continued as we added a combined 330,000 residential and business customers in the quarter, up 3% over last year's net adds, and we added 1.4 million combined customers over the past 12 months. We continue to benefit from growth in the overall market and gain market share as customers respond to our product differentiation. We've increased Internet speeds 17 times in the last 15 years. About 80% of our residential customers take speeds of 50 megabits per second or higher. And we have over 15 million Wi-Fi hotspots for our customers to access, which combined, greatly increases our customer value proposition and competitive differentiation. Video revenue increased 4.5% to $5.6 billion in the quarter, primarily due to rate adjustments as well as customers subscribing to additional services and growth in our customer base. Our rate adjustments are primarily from broadcast TV and RSN fees, as we've noted in previous quarters, are the most significant sources of our programming cost pressure. In terms of volume, we have consistently improved our video customer metrics for several quarters. In the third quarter, we continued the momentum and added a combined 32,000 net video customers, an improvement of 80,000 versus the year-ago quarter, and as Brian noted, making this our best third-quarter result in 10 years. Driving these impressive customer metrics is improved customer retention, as our X1 platform proves to be a real competitive differentiator. X1 combines innovative technology with a breadth of content that is easily searchable and customers are clearly responding. As we expand our X1 customer base, the positive customer benefits continue. X1 customers have higher customer satisfaction and better retention rates. In addition, X1 customers compared to non-X1 customers have three times higher activations of DVRs, more outlets in the home, and spend twice as much on pay-per-view. As a result, the overall ARPU of an X1 customer is higher. We've been adding about 5 percentage points of X1 penetration each quarter this year, and we kept that pace this quarter. We added 948,000 net new and existing customers, with nearly 45% of our residential video customers now having X1. Voice revenue declined by 2.4% to $878 million in the third quarter, as combined customer net additions of 2,000 were offset by a modest decline in ARPU. Our back-to-school initiatives were heavily focused on double-play this quarter, driving a greater increase in two-product video/high-speed data customer relationships versus the triple-play that includes voice. Let's now turn to business services, which continues to deliver excellent results. Revenue increased 15.5% to $1.4 billion, with the small business segment accounting for over 70% of our revenue and 60% of our growth, driven primarily by the net increase in customers. Revenue for the mid-size business segment has a higher growth rate, fueled primarily by additional Ethernet sites as we continue to invest in expanding that business. Cable advertising revenue increased 7.7% to $634 million, reflecting higher political revenue related to the upcoming elections. Excluding the political contribution, our cable advertising revenue decreased 2%. Turning to slide 6, second quarter Cable Communications operating cash flow increased 5.5% to $5 billion, resulting in a margin of 39.7% compared to 40.2% in the third quarter of 2015, driven by higher expenses primarily related to increases in programming costs and the investments we are making to improve the customer experience. Programming expenses grew 11.4%, reflecting the timing of programming contract renewals. The underlying growth continues to be driven by higher retransmission consent fees and sports programming costs. For the full year, we expect programming expense growth to be slightly above 10%. Non-programming expenses increased 5.6%, reflecting higher expenses to continue the rollout of X1, planned investment to improve the customer experience, driven primarily by increased technicians and service personnel, and an increase in advertising, marketing and promotion costs. Year-to-date, our Cable operating margin is down 40 basis points, and that is roughly where we would expect to end the year. Now let's move on to NBCUniversal's results. On slide seven, you can see NBCUniversal's revenues increased 28.3% and operating cash flow increased 31.5%. Adjusting to include the acquisition of Universal Studios Japan in last year's results, pro forma revenue increased 22.5% and operating cash flow increased 19.2%. These exceptional results were driven in part by the success of the Rio Olympics, which added $1.6 billion in revenue, of which $1.2 billion is related to advertising revenue and is included in the Cable Networks and Broadcast segments. In addition to the Olympics, NBCUniversal results reflect a strong performance at Parks and Broadcast, as well as the theatrical success of The Secret Life of Pets. Cable Networks' revenue increased 22% to $2.9 billion, including $432 million of revenue associated with the Rio Olympics. Excluding the Olympics, revenue increased 4.1%, reflecting higher distribution and content licensing and other revenue, and relatively flat advertising revenue. This was primarily driven by distribution revenue, which increased about 6%, driven by contractual rate increases and contract renewals, partially offset by a slight decline in subscribers at our Cable Networks. Advertising revenue was relatively stable, reflecting strong pricing, offset by audience rating declines at our Cable Networks. Operating cash flow increased 7% to $893 million, reflecting a profitable Olympics and increased sports programming costs, as well as our continued investment in original program. Broadcast Television had another strong quarter with revenue growth of 56.6% to $3.1 billion, including $1.2 billion of revenue associated with the Rio Olympics. Excluding the Olympics, revenue declined 3.6%, reflecting lower content licensing revenue, partially offset by higher retransmission and advertising revenue. Content licensing revenue declined 32% due to a difficult comparison to last year's results, which included new Law & Order syndication deals. Excluding the Olympics, distribution and other revenue growth of 21% was driven by a 52% increase in retransmission revenue. Last, advertising revenue increased a healthy 4%, reflecting a strong scatter market. Broadcast operating cash flow increased by $228 million to $378 million, reflecting a profitable Olympics and growth in high-margin retransmission consent fees as well as lower programming cost compared to last year. Film revenue declined 7.9% to $1.8 billion and operating cash flow declined 6.1% to $353 million. These results include DreamWorks from its acquisition date of August 22, including $50 million related to severance. Excluding this charge, operating cash flow increased as the successful performance of the Secret Life of Pets and higher content licensing more than offset the difficult comparison to last year's record third quarter, which included Minions and Jurassic World. Theme Parks' revenue increased 60.6% to $1.4 billion and operating cash flow increased 62.4% to $706 million in the third quarter of 2016. On a pro forma basis for Universal Japan, revenue increased 16.1% and operating cash flow increased 17.1%. These results reflect higher attendance and higher per capita spending, driven by the successful opening of the Wizarding World of Harry Potter attraction in Hollywood, as well as the positive impact of a stronger Japanese yen, which accounted for about one third of the growth. We are pleased with the performance of Harry Potter in Hollywood as it is trending in line with previous Potter launches at our other parks. Partially offsetting these results were higher costs associated with newer attractions like King Kong that opened in Orlando this past summer. Let's move to slide eight to review our consolidated and segment capital expenditures. Consolidated capital expenditures increased 11.1% to $2.4 billion in the third quarter. At Cable Communications, capital expenditures increased 10.4% to $2 billion for the quarter and on a year-to-date basis, have increased 10.5% to $5.5 billion, representing capital intensity of 14.8% compared to 14.2% for the first nine months of 2015. While the largest component of our capital spending continues to be customer premise equipment, including X1 and wireless gateways, the largest source of year-over-year growth in spending is our investment in scalable infrastructure to increase network capacity. We believe this investment in scalable infrastructure enhances our competitive position in broadband by staying ahead of rapid growth and bandwidth consumption by our customers. In addition, we've extended our network to more customer addresses, primarily business addresses, through line extensions. We continue to expect that for the full year of 2016, our Cable capital intensity will remain flat to 2015 at approximately 15%. At NBCUniversal, capital expenditures increased 16.3% to $336 million in the third quarter and increased 19.5% to $991 million on a year-to-date basis, driven by inclusion of Universal Studios Japan. We continue to expect NBCUniversal's CapEx to increase approximately 10% this year. Now finishing up on slide nine; on a year-to-date basis, we generated $5.6 billion in free cash flow, a decrease of 23.8% over the comparable period of 2015, primarily driven by lower third quarter results. Consolidated free cash flow in the third quarter declined 48.5% to $1.4 billion, reflecting the 10.5% growth in operating cash flow, which was offset by an increase in capital expenditures, as we just reviewed, and higher working capital, primarily due to the 2016 Rio Olympics. This is a timing issue and we will see a positive swing in Olympic working capital in the fourth quarter. In terms of capital returns, dividend payments during the quarter were $663 million, up 6.5% and share repurchases were $1.4 billion, consistent with our plan to repurchase $5 billion of our common stock during the full year. We ended the quarter at 2.2 times net leverage, primarily reflecting the closing of the DreamWorks acquisition and payment of a deposit in the third quarter. So that concludes our summary of the quarter. I hope that everyone now has a good sense for how pleased we are with our results as well as our momentum. And now I'll turn it back to Jason to lead the Q&A.
Jason S. Armstrong - Comcast Corp.:
Great, thanks, Mike. Regina, let's open up the call for Q&A, please.
Operator:
Thank you. Our first question comes from the line of Jessica Reif Cohen with Bank of America Merrill Lynch. Please go ahead.
Jessica Jean Reif Cohen - Bank of America Merrill Lynch:
Thank you. I have one multi-part question. In light of the recent industry M&A, and I guess a subjective point, many will view AT&T's transaction as similar to you buying NBCU, and subjectively, it just seems like you bought a distressed asset at distressed prices and had a video background. But that aside, the question is – a couple of questions. One, do you see yourselves as complete? Any there any holes? Part two, where are you in making progress towards addressable or targeted advertising? What will it take to get real traction in that area? And then finally, with consumers moving increasingly to mobile video, whether on-demand or across multiple distribution platforms, how do both sides of Comcast, Cable and NBCU, prepare models that are profitable for Comcast, but also satisfy consumer needs?
Brian L. Roberts - Comcast Corp.:
Okay. Well, thanks, Jessica. Let me start and then kick it over to Neil and Steve to talk just a little bit about the second parts. We're not going to discuss the other transaction, the proposed transaction with AT&T and Time Warner. We don't typically comment on other deals, and so just for everybody, we're not going to have any comments today. We have a fabulous company, and what we are pleased to report today I think demonstrates that. The assets are great. They're working well together, adding customers, adding new products and real market leadership with, in almost every area, whether right from the Olympics right through to X1's integration of Netflix. So it's – couldn't be happier with this quarter and the momentum of this year. As we dig into things like advertising and what's happening in the market and changes that could happen, let me kick it over to Neil to start, and maybe Steve could comment as well.
Neil Smit - Comcast Corp.:
Hi, Jessica. The advanced advertising area, we have a full roll-out of VOD, a dynamic ad insertion, which is becoming more and more effective. We have – we're testing linear addressable in a number of markets, and we've got that working. And we're able to leverage our data we collect, obviously with consumer privacy in mind, we collect from about 20 some-odd million set-top boxes. Marcien Jenckes is leading the charge on getting the most leverage out of our – some of our recent acquisitions and our existing addressable advertising capabilities in FreeWheel, Visible World, Strata and Sticky Ads. So we think we're making great progress, and it's a growth business for us. Steve?
Stephen B. Burke - Comcast Corp.:
So at NBCUniversal, we have a handful of advanced advertising products that are currently in the market, and we have about 100 advertisers that have bought these products. The most prominent one right now is called NBCU+ powered by Comcast, and it's a way of overlaying Comcast capabilities with the base national buy. Advanced advertising has been around – people have been talking about it for a long time. It's not easy. It's hard to develop these products, but it's clear what advertisers want. They want to combine the data intensity of Internet advertising with the clear value and ability to change people's perceptions that you get with a television ad. So, it's a pretty important part of Neil and my agenda, and I think we're at the head of the pack in terms of delivering on it. But there's still work to do.
Neil Smit - Comcast Corp.:
I will just add, Steve, that on the mobile video space, about 50% of our subs are currently using TV Everywhere. That's up from about 30% last year, and they view about an average of 10 hours monthly. So we're continuing to expand the offerings. We've got about 130 live streaming channels and more than 40,000 VOD selections. So we're really getting good traction in that area as well.
Jason S. Armstrong - Comcast Corp.:
Thanks, Jessica. Next question, please.
Operator:
Your next question comes from the line of Craig Moffett with MoffettNathanson. Please go ahead.
Craig Eder Moffett - MoffettNathanson LLC:
Hi. Good morning. I want to ask about your wireless strategy, if you will. You've said that you're – that you've notified Verizon about triggering the MVNO agreement. Can you make money as an MVNO operator or do you have to transition a large amount of the traffic to your Wi-Fi network and eventually your own facilities? And if the latter is the case, operationally, can you do that under the contract? And how do you think about how you manage the relationship with Verizon about trying to transition from a pure MVNO to something more like an MNO posture in wireless over time?
Brian L. Roberts - Comcast Corp.:
Well, let me start, it's Brian and again have Neil maybe add a lot more detail. But at the big-picture level, what I said before is we're going to launch this next year, so part of it is we don't have any new news today. Stay tuned. As we get closer to trialing the product, we'll be learning in the marketplace and it'll be a process. We fundamentally believe we can make money for the shareholders through a wireless offering with the unique relationship that we have with the Verizon MVNO. We can't go into detail about that relationship for obvious reasons, but we have the ability to do things that we think put us in a position to make that statement come true and create real value for our shareholders along the way. Neil?
Neil Smit - Comcast Corp.:
Well, we're going to do this because we believe we can add value to the customer relationships. We've seen other companies, Rogers, Telenet, Virgin have all reduced churn and increased customer lifetime value. In a way, we're already in the wireless business. We deployed millions of our wireless gateways and the Wi-Fi service in the household that's the fastest on the market. I think by leveraging the 28 million customer relationships, the 15 million hotspots and the MVNO, we can offer a really excellent service. We are going to have to include handset procurement as part of it, but we built that in the model and we think we can – Verizon's been a great partner so far in the wholesale relationship and we think that will continue and we have a great product that will add value over time.
Jason S. Armstrong - Comcast Corp.:
Thanks, Craig. Next question, please.
Craig Eder Moffett - MoffettNathanson LLC:
Thank you.
Operator:
Your next question comes from the line of Ben Swinburne with Morgan Stanley. Please go ahead.
Benjamin Daniel Swinburne - Morgan Stanley & Co. LLC:
Thank you. Good morning. I'd love Neil and Steve's thoughts as you think about the video business in the U.S., both yours on the cable side and the subscriber trends driving the NBC Cable Networks. It seems like we may see a lot of new entrants next year, obviously DirecTV now with the release of new product and price point; Hulu. Google seems to be signing contracts. I guess, Steve, does that create the opportunity for subscriber trends to improve for the NBC Cable Network portfolio? You mentioned in the quarter, they were down again. I was wondering, if you look at all this new competition coming, could that turn that positive in your view? And for Neil, the results in your video business sort of speak for themselves, and X1 is clearly working. But is there anything you're doing and your team are doing that you may bring to market or are thinking about operationally to help continue to compete successfully with more and more of these virtual offers as you head into 2017? Thank you.
Stephen B. Burke - Comcast Corp.:
Let me start. I think there's about 20 million, something like 20 million homes in America that are not part of the cable satellite telco MVPD environment. And the real promise of some of these new over-the-top entrants is that they would deliver incremental subscribers, which obviously would be good for the content side of the company. I think we all have a healthy degree of skepticism that these new over-the-top entrants are going to create millions and millions and millions of subscribers any time soon. I think if you look at the cable ecosystem, I've now been with Comcast for 18 years and for 18 years, Comcast earnings have been up every single quarter. And yes, as new entrants come in, they take fractional share away from the existing suppliers, but the fact of the matter is, most people find tremendous value and enjoyment in their cable or satellite subscription and are not looking to change. And there's all sorts of issues that over-the-top providers are going to have to deal with, including cost and service and everything else. So I think there could be a modest positive for NBCUniversal. I don't expect it to be material in the next year or two, but I think over time if some of those 20 million non-subscribers become subscribers, it would be positive.
Neil Smit - Comcast Corp.:
And from the Comcast Cable perspective, we think that X1 is a great platform and witness the Netflix integration into the overall experience. We can integrate products and we can do things like we did with the Olympics in a very seamless way. I think that we understand how to target and how to segment. We've got products like XFINITY On Campus that targets a specific segment, X1 Double Play, stream, so we understand how to do that. And I think we've demonstrated we can do it over an ongoing basis. Retention has improved for 32 consecutive months. And we see that trend as very positive. We'll continue to innovate on X1, and we think that we'll continue to innovate on market segmentation and targeting. And we've got what I feel is the best video product on the market. I think there's going to be more flavors and more competition, but we'll compete aggressively.
Benjamin Daniel Swinburne - Morgan Stanley & Co. LLC:
Thank you both.
Jason S. Armstrong - Comcast Corp.:
Ben, thanks. Next question, please.
Operator:
Your next question comes from the line of Vijay Jayant with Evercore ISI. Please go ahead.
Vijay Jayant - Evercore Group LLC:
Thank you so much. I just want to follow up on the prior question for Neil. Given the prospect of a set-top box apps-based ruling, you have a hybrid QAM/IP product in X1, X2. And so if that becomes the way of the world, can you talk about the product transition you sort of see there? But also, you mentioned, I think Mike mentioned about scalable infrastructure investments continuing. And as we go into an all-IP world, can you just broadly talk about what's the optimal level of network requirement do you think, and where are we towards that to have really TV being consumed in all-IP? Thank you.
Neil Smit - Comcast Corp.:
Well, as you mentioned, we'll be going to an IP-based video solution over the next, let's just call it, couple years. We have the product in the lab. It's working well. We'll continue to roll out new devices. We have the XB6, which is the fastest gateway out there. It's five times faster than our current version. We have Xi5 and Xi6 coming out, which will deliver video over Wi-Fi at excellent quality. And so we're going to continue to transition the product to IP. Concerning the network, we've continued to invest over the years in our network capacity and we will continue to do that. Business services has brought fiber deeper into the network. We're going fiber direct to new developments and to some MDUs. So we will continue to invest in the network, but it's nothing new to our business. We've increased capacity, doubled capacity every 18 to 24 months, and that's been happening for the last 8 to 10 years. So we feel pretty good about our position.
Brian L. Roberts - Comcast Corp.:
I just wanted to add one other thought. The consumer may not completely care whether it's all-IP or not. What the consumer wants is really great quality and ease of on-boarding experience and reliability. And that goes back to the emphasis Neil and the team are putting on customer service and customer experience. So just take as a for instance, the Xi5 box, which is the first box we've ever had that is a Wi-Fi box. So you take this box, you plug it in, and you attach it if you want to your television with an HDMI, and that's it. And it doesn't have to have any cable in that room. And the on-boarding of that box is so different than any other box we've ever had. And within two minutes, I think we're at 2:20 and we're trying to get to 2 minutes, you are watching video with a few simple keystrokes. It already figures out the Wi-Fi network. It is so intelligent and it's such a different experience than any other box we've had. And we only have just begun to launch this box. That's the kind of products as we go to an all-IP world that we envision that is just really simple, really seamless and better than any product on the market for that on-boarding.
Neil Smit - Comcast Corp.:
And it takes a lot less time to install in the households.
Brian L. Roberts - Comcast Corp.:
And you can do it yourself.
Neil Smit - Comcast Corp.:
Right.
Vijay Jayant - Evercore Group LLC:
Great. Thank you.
Jason S. Armstrong - Comcast Corp.:
Thank you, Vijay. Next question, please.
Operator:
Your next question comes from the line of John Hodulik with UBS. Please go ahead.
John Christopher Hodulik - UBS Securities LLC:
Okay. Thanks, guys. Programming cost growth has continued to accelerate throughout the year. Can you give us a sense for whether that will be the case again in 2017? And then on Cable margins in general, looks like we're seeing somewhat lower margins due to customer care costs and the X1 rollout. I mean do you see these and the impact on margins more as temporary or something that's getting built into the base? And given the shift to HSD, can you see your way to sort of margin stability or even margin improvement down the road? Thanks.
Neil Smit - Comcast Corp.:
Hi, John. Programming expenses grew at about 11.4% in the third quarter and we expect the full year to come in around slightly above 10%. It's due to contract renewals and some lumpiness. We have some contract renewals that are up this year, so we'd expect next year to be slightly elevated. But following that, from what we can see in the trending, they'll be down at a lower level and over the years the 3, 5, 10-year trends have been in the 7% to 8% range. So we do see opportunity as we get through 2017.
Michael J. Cavanagh - Comcast Corp.:
The overall margin, obviously, Neil's team – it's Mike, just chiming in. The focus on growth in the higher-margin businesses of business services and high speed data together with the very heavy focus on non-program expenses has been and will continue to be the source of protecting that margin. Like Neil said, we'll come back and talk about future margin for 2017 when we do the next earnings call. But the drivers of margin over time are those factors.
John Christopher Hodulik - UBS Securities LLC:
Okay. Thanks.
Jason S. Armstrong - Comcast Corp.:
Thank you, John. Next question, please.
Operator:
The next question comes from the line of Phil Cusick with JPMorgan. Please go ahead.
Philip A. Cusick - JPMorgan Securities LLC:
Hi. Thanks. A question and a follow-up for Neil, if I can. First I'd like to ask about the business services side, which is certainly additive to growth but the continued deceleration while capital intensity is increasing is interesting. Should we be looking at this as a $200 million a year of incremental growth and the percent falling or is it hard to hold that dollars of growth? And is anything happening in pricing or competition? And then just following up on your churn comments, is video strength still mostly a churn-driven improvement or are gross adds up year-over-year as well maybe due to your segmenting efforts? Thanks.
Neil Smit - Comcast Corp.:
Concerning business services, I mean in 2015, we added about $280 million in revenue growth and we think that 2016 will come in at about the same level. So it's kind of the law of big numbers where we're growing at the same amount, at the same level, but we're just on a bigger basis. It's a $5 billion run rate business now. Small and medium are still about 70% of the business and 60% of the growth, but we're seeing healthy growth from mid-size businesses right now and we're getting a number of enterprise deals in. We've got a large financial institution with about 2,000 locations, large health care provider with about 1,000 locations and a retail provider with about 2,000 locations. So we're starting to see the enterprise side of the business grow. Concerning video, we are seeing growth on the connect side. We're seeing healthy growth on the connect side, primarily due to X1 and – but the surprisingly healthy number is on the churn side and that continues to index lower than the previous year. So, we're seeing relatively a larger impact on the growth on the churn reduction side, but we're still seeing healthy connect growth. The fourth quarter last year was a very strong quarter for both HSD and video, so the comps might be a little difficult but we feel very good about the business.
Philip A. Cusick - JPMorgan Securities LLC:
Just a follow up on business. As you move up toward enterprise, are you seeing sort of higher capital cost projects and is that driving the higher capital intensity in that segment?
Neil Smit - Comcast Corp.:
Not really. It's early to tell, but we think of them like a central office with a lot of branch offices, which would be like small businesses. And we know how to do the small business market very effectively and so I don't think you'll see a higher degree of capital intensity. We are doing hyperbuilds now where we go in – we used to go into an industrial park and we had to sign up the customers before we pulled the fiber in. Whereas now we know in these industrial parks we're going to get the customers. It's just a question of time before we get them on that and so we're building in, assuming we're going to get the customer base. It's a little bit more aggressive stance.
Philip A. Cusick - JPMorgan Securities LLC:
Thank, Neil.
Jason S. Armstrong - Comcast Corp.:
Thank you, Phil. Next question, please.
Operator:
Your next question comes from the line of Marci Ryvicker with Wells Fargo. Please go ahead.
Marci L. Ryvicker - Wells Fargo Securities LLC:
Thanks. I have two questions. The first, Steve, can you talk about the progress you're making with the affiliates as it relates to their inclusion or not in what we're calling the not-so-skinny/skinny bundles? And then the second question is for Neil. How does political advertising at regional cable compare to prior years? We have heard that cable is gaining share at the expense of broadcast, so just curious if you're seeing that. Thanks.
Stephen B. Burke - Comcast Corp.:
So on the first question, in terms of having the affiliates participate, I assume you mean in over-the-top bundles.
Marci L. Ryvicker - Wells Fargo Securities LLC:
Yes.
Stephen B. Burke - Comcast Corp.:
If you look at the success of broadcasters like NBC, the affiliate relationship is really important. So our feeling is that regardless of the technical means of getting the NBC signal to people, we should be having the same kind of sharing relationship that we have with our affiliates in the future, and we're working on that. It's complicated and lots of different things to work out, but the spirit of our approach is to try to make sure that all means of getting the signal out include the affiliates and we're working on that and believe that that's going to be the model that we use going forward.
Neil Smit - Comcast Corp.:
And Marci, concerning political advertising, we have seen growth obviously in this election year. It kind of depends on the state that we're in. We're very strong in Florida, in Pennsylvania and states like that. The core is a little bit soft on the local side, but we're overall seeing a 7.7% growth in local advertising.
Marci L. Ryvicker - Wells Fargo Securities LLC:
Thank you.
Jason S. Armstrong - Comcast Corp.:
Thank you, Marci. Next question, please.
Operator:
Your next question comes from the line of Brett Feldman with Goldman Sachs. Please go ahead.
Brett Feldman - Goldman Sachs & Co.:
Thanks. One of the recent storylines has been that some major sporting events like the Olympics and the NFL have seen ratings that are lower. And there's a lot of speculation as to why, but one of the things that frequently is cited is that more consumption of these events is happening online. You're a big partner with both of the examples I cited and you were very involved, obviously, in both the linear and the online distribution of the Olympics, and so it would seem that you have a unique vantage point. So I guess my question is, what do you think is going on here? Do you think that viewership of these events has actually declined or do you think it is correct to assume that more of it has gone to a streaming format so it's not being captured? And if that is the case, how do you make sure as you move ahead that you're able to monetize your role in those events properly?
Stephen B. Burke - Comcast Corp.:
So, obviously, the Olympics and the NFL, they are two different stories. In the case of the Olympics, London was the biggest Olympics that we ever had in terms of primetime ratings. Rio was lower than London, but Rio was really on par with the previous three summer Olympics. And if you look at all the various ways of consuming, we had an extraordinary Olympics, financially, ratings, advertiser happiness, et cetera. The streaming portion of the viewership was actually very low relative to television for the Olympics. Call it 1% or 2%. And I think the same numbers apply to the NFL. 1% or 2%, 1% of people stream NFL games. And by the way, the NFL, we had an extraordinary season last year, which everybody's comparing to. We're actually down versus last year, but down much less versus two years ago. I think it's very difficult to tell precisely what's happening on any sporting property, particularly in the case of the NFL because it's only been a half a dozen weeks. I do think there are a lot of different things that people are using to consuming on the Internet and spending their time on. I also think there are seasons that are stronger than other seasons and we may be in a season, just speaking for Sunday Night Football, where the matchups aren't as good as they could have been. But if you step back, the Olympics and the NFL are the two highest-rated programs of the year in all of television, they dominate the nights that they're on, they dominate, as Brian mentioned, during the Olympics, we were four times the next highest rated show. Sunday Night Football is by far the highest-rated show on television and we have very, very good partnerships with the International Olympic Committee and the NFL that go out many, many years, and those are very profitable relationships. So we're watching it and obviously, you'd rather have ratings up than down, but having ratings decline modestly and still be very, very strong properties doesn't cause us too much concern.
Brett Feldman - Goldman Sachs & Co.:
Great. Thanks for that color.
Jason S. Armstrong - Comcast Corp.:
Thank you, Brett. Next question, please.
Operator:
Your next question comes from the line of Jason Bazinet with Citi. Please go ahead.
Jason Boisvert Bazinet - Citigroup Global Markets, Inc. (Broker):
Just a question for Mr. Smit. You guys put up pretty good video net adds that you talked about, but I noticed that the penetration rates have continued to fall in video, primarily just because home and business passenger growing, and you talked about passing more businesses. So my question is this. Is the penetration falling because the video attach rate is low among businesses? And how much headroom is there for business passings to continue to grow? Are you sort of in the second inning or is it the fifth inning; just any sort of color.
Neil Smit - Comcast Corp.:
I think it's important that, as you did, Jason, to separate residential from business, because there is a lower business attach rate in video in general. They're more interested in the data product and we sell more data product to them. There is an opportunity, I think, in video going forward as well as there is in our XFINITY Home product to sell to businesses as well as there will be with our wireless product. So I see great opportunity in the business segment. We continue to grow customers at a good rate. We have about a 30% to 40% penetration in the small business segment; 10% in the mid-size, so I think – and we're just starting in enterprise. So I think there is great room for growth there and I think our product offerings will continue to be attractive.
Brian L. Roberts - Comcast Corp.:
I just want to add that we're pretty – I just want to underscore if you wanted my one point of what's one highlight for this quarter, it's the video growth rate. And I don't know that we're looking at it that way. What we're looking at is the product, the service, the momentum, and it's hundred an – how many subs, thousand subs in the last 12 months?
Neil Smit - Comcast Corp.:
170,000.
Brian L. Roberts - Comcast Corp.:
170,000 subs in the last 12 months that we've added. And as Neil referenced, the fourth quarter, there's ups and downs in quarters, but I'm looking at it kind of on an annual basis, and I think we're ahead of even where we set our own plans at the beginning of the year where we think we'll end the year. And that's a result, not that there's new homes that we're getting to in driving it, but rather a better product that we're driving with.
Jason Boisvert Bazinet - Citigroup Global Markets, Inc. (Broker):
Can I ask just one follow up? If your home and business passings are growing about 3% on an annualized basis, is it fair to assume that the home passings is just in-line with population growth, like half that level? Is that a reasonable...
Brian L. Roberts - Comcast Corp.:
Yeah, I think...
Neil Smit - Comcast Corp.:
I think that's reasonable.
Jason Boisvert Bazinet - Citigroup Global Markets, Inc. (Broker):
Okay. All right. Thank you.
Jason S. Armstrong - Comcast Corp.:
Thanks, Jason. Next question, please.
Operator:
Your next question comes from the line of Anthony DiClemente with Nomura. Please go ahead.
Anthony DiClemente - Nomura Securities International, Inc.:
Good morning and thanks so much for taking my questions. One on NBCU; advertising in the quarter was flattish, ex-Olympics. I just wanted to get, Steve, maybe a little bit more color there in terms of the ratings versus CPMs. And then wanted also to follow up on pricing at high-speed Internet, so the ARPU growth seems quite strong, can you parse out rate adjustments versus expanded services for high-speed data and just talk a little bit about the sustainability of ARPU growth for your high-speed Internet business? Thanks a lot.
Stephen B. Burke - Comcast Corp.:
So let me just start by saying the advertising market remains very strong. Scatter is as strong as it's been really in a long time, and that's a continuation. Really, we've had quarter-after-quarter of very strong scatter, and we had a super strong upfront in May. For the quarter, our advertising for Broadcast ex-Olympics was up 4%. Our advertising for Cable ex-Olympics was about flat. And the up 4% is a sign of CPMs being high enough on the Broadcast side to go – to exceed ratings decline, and in Cable, they were about flat. Cable in the last quarter, there are certain quarters where we have more new launches and more things going on. And of course, the Olympics really took a lot of the advertising from the ongoing programs during the quarter.
Neil Smit - Comcast Corp.:
And concerning pricing, our HSD pricing is related on both rate – and is based upon both rate and in some cases the device as we increase the speeds to the household. Our rate was a bigger factor this year than it was last year, which was more device based. We continue to see ARPU upside. We're putting in the fastest Wi-Fi available. The faster speeds, we've increased speed 17 times in the last 15 years, and we're continuing to improve the product in terms of smart Internet where it's easy to integrate new devices into the home, whether it's a Nest Thermostat or a Lutron lights, we'll make it easy for the customer, as Brian said earlier, to use our services. We have to continue to increase the Wi-Fi capacity. There are about 11 devices hanging off our network now, and we'll continue to do that. But we see ARPU upside overall in the HSD side.
Anthony DiClemente - Nomura Securities International, Inc.:
Thanks a lot.
Jason S. Armstrong - Comcast Corp.:
Thanks, Anthony. Next question, please.
Operator:
Your next question comes from the line of Bryan Kraft with Deutsche Bank. Please go ahead.
Bryan Kraft - Deutsche Bank Securities, Inc.:
Hi. Good morning. I wanted to ask Steve and Neil each a question, if I may. Steve, I was wondering if you could give us the State of the Union, for lack of a better term, from your perspective, on the industry's progress toward better audience measurement. How much consumption do you think is still falling through the cracks and has that gap between measured and unmeasured viewing become larger or smaller over the past year? And then for Neil. Neil, I was wondering if you could maybe give us some color on where you are in the home security and home automation market and maybe talk about, if you can, where you are on number of subscribers, penetration, revenue, something that could give us a sense as to how the progress in that business is going. Thank you.
Stephen B. Burke - Comcast Corp.:
Well, I don't think the industry is anywhere near where it needs to be in terms of monetization, and we were talking about the Olympics as a perfect example. Something like 100 million Americans consumed at least part of the Olympics online. It was a huge, huge phenomenon on Snapchat and Facebook and other places. And the inability for us to articulately walk in to an advertiser and talk about all that consumption in an aggregated way is a real problem. And it's a problem that obviously is going to get solved, but the progress is not as great as it should be. I think what everybody wants is pretty obvious. They want to know what is the total audience delivery of a television show wherever it gets consumed, and they want it to be done by a third party in a way that is objective and quantifiable, and that's what we're all working to. I think the world is moving toward C7 from C3. I think the world is moving toward measuring alternative vehicles. And I think most advertisers understand when they buy a hit property, they're going to get a lot of consumption elsewhere and they sort of factor that in to the effectiveness intellectually, but you'd certainly love for it to be done in a quantifiable way by an unbiased third party and we're not making enough progress on that.
Neil Smit - Comcast Corp.:
And, Bryan, concerning XFINITY Home, we think there's a big opportunity there. We're capturing share and growing it quickly. About a year and a half ago, we announced we passed 500,000 customers and it's grown significantly from there. What's interesting, I find the most interesting is that about 55% of the XFINITY Home customers are new to Comcast. So we're attracting new customers, new customer relationships, and about 60% of those customers have quad play. So it's a very sticky product. It continues to develop, and we're very optimistic on the upside potential.
Bryan Kraft - Deutsche Bank Securities, Inc.:
Great. Thank you.
Jason S. Armstrong - Comcast Corp.:
Thank you, Bryan. Next question, please.
Operator:
Your next question comes from the line of Kannan Venkateshwar with Barclays. Please go ahead.
Kannan Venkateshwar - Barclays Capital, Inc.:
Thank you. Brian, just a couple of questions. The first is, it looks like the industry is moving more towards the Comcast model, more vertically integrated and so on with obviously the Time Warner deal, Verizon buying content and so on. So from that perspective, you guys have a unique vantage point given you've had NBC for a while. If you could talk a little bit about what the advantages of that model are and whether owning NBC as well as Cable on the other side of it provides a better business model from a consumer perspective as well as for the company as a whole. And secondly, from the perspective of the X1 platform, obviously, it's an industry-leading platform, and the way the content is presented there is in a disaggregated format. From that perspective, in terms of the vision you have of how video can be packaged maybe 5 years from now, does the bundle in any form, I mean, skinny or non-skinny, make any sense in the next 5 years or 10 years, given how the industry is evolving and consumption patterns are evolving? Thanks.
Brian L. Roberts - Comcast Corp.:
Well, let me take a crack at the second one first, which, if I understand the question, when you say a disaggregated format, I'm not actually sure that I see it that way. What X1 does, from my perspective, our perspective, I think, is really help you with search, navigation, discovery and enjoyment of the content you end up deciding to procure. So if you just pick a movie star, you now talk to the remote, you say it, and then it gives you recommendations, and it tells you every episode now, whether that episode resides on Netflix or resides on a broadcaster or resides on a Cable network or if you've DVR-ed it. And then it's more like this and it gives you lots of choices. So, in the case to your point, we'll be upselling Netflix as an example, and just as we upsell HBO and Showtime and others. So some content allows you to be show-by-show or network-by-network. But it's the breadth of all of the choices in the bundle that I think is what has powered this industry. And clearly, as Neil said, we need to evolve and continue to progress, and we will. And we need to compete with whatever the future brings. But the investment that we've made and the innovation and the people we've recruited, I think sort of ties to your first question. Very broadly put, Comcast NBCUniversal is a very special company and we've moved hundreds of people back and forth between different parts of the company in the corporate office. The Olympics, I think, are just a shining example of where all those live streams that Steve was just talking about were available on X1 and on the NBC Sports app, and you could get there through your voice remote or through your XFINITY mobile app. And we call that symphony, and we've seen it whether it's talent wanting to work with the company, people wanting to join the company, or innovation that the company is doing. And could we do more and will we do more and innovate? Yes. But we've seen a lot of people want to use the X1 platform. There are other operators around the world in Canada and with Cox, and we've had others requesting to use the platform. So we are – it seems to be resonating in almost every part of the ecosystem, the strategy we're on. And again, you get to a quarter like this and you see it really all working well together. So...
Stephen B. Burke - Comcast Corp.:
Let me talk a little bit about NBCUniversal under Comcast ownership. It's been about 5.5 years. We've more than doubled operating cash flow. We're the fastest growing media company in the country. When we came, NBC was number four for seven years in a row. NBC is the starting the fourth season in a row as number one. We've had two record years at Universal Studios. Our Theme Park business has tripled or quadrupled. We've really had a wonderful experience as part of Comcast and part of that is the culture that Brian and everyone at Comcast has created. Part of it is the willingness to invest, part is Symphony, which we call our special sauce. But looking back at the last 5.5 years, the Comcast element has lent a great, great, stimulus to NBCUniversal and I think the results speak for themselves.
Kannan Venkateshwar - Barclays Capital, Inc.:
All right. Thank you.
Jason S. Armstrong - Comcast Corp.:
Thanks, Kannan. We'll take one last question.
Operator:
Final question comes from the line of Mike McCormack with Jefferies. Please go ahead.
Mike L. McCormack - Jefferies LLC:
Hey, guys. Thanks for squeezing me in. With respect to the high-speed adds, obviously quite strong, just thinking where that share is coming from? I presume mostly DSL as opposed to fiber by the telcos? And I guess thinking forward, a lot of fiber-to-the-home investment going on, is there any risk as the telco aggression I guess in the fiber field continues to roll out, that we see a more tempered outlook on high-speed data? And then maybe just another quick one on 5G, whether you see that as a threat or an opportunity? Thanks.
Neil Smit - Comcast Corp.:
Well, HSD, there is still 70% to 75% of the country has HSD, so we think there is market growth opportunity. We have about 6 million DSL customers still in our footprint, so we see that as a market share opportunity and we have about 43% penetration. So we see plenty of room for growth. Concerning 5G, I think it's in the early days. It will be an exciting evolution of the wireless standards. There are limitations to it, such as propagation and the antennas it'll need to meet power and backhaul and we think that with these thousands of endpoints in the cities, in the city, you need space, power and a field force to enable the high bandwidth mobile connections. So we think we have a great set of assets that can bring significant value to the equation.
Mike L. McCormack - Jefferies LLC:
Great. Thanks, guys.
Jason S. Armstrong - Comcast Corp.:
Okay. Thank you, Mike, and thank you, everybody, for joining us this morning. Regina, back to you.
Operator:
There will be a replay available of today's call starting at 11:30 a.m. Eastern Time. It will run through Wednesday, November 2, at midnight Eastern Time. The dial in number is 855-859-2056 and the conference ID number is 81102798. A recording of the conference call will also be available on the company's website beginning at 12:30 p.m. today. This concludes today's teleconference. Thank you for participating. You may all disconnect.
Executives:
Jason S. Armstrong - Senior Vice President-Investor Relations Brian L. Roberts - Chairman & Chief Executive Officer Michael J. Cavanagh - Chief Financial Officer & Senior Executive Vice President Neil Smit - President & Chief Executive Officer, Comcast Cable & Senior Executive Vice President Stephen B. Burke - Chief Executive Officer, NBCUniversal & Senior Executive Vice President, Comcast Corp.
Analysts:
Craig Eder Moffett - MoffettNathanson LLC Benjamin Daniel Swinburne - Morgan Stanley & Co. LLC Richard Greenfield - BTIG LLC Marci L. Ryvicker - Wells Fargo Securities LLC Vijay Jayant - Evercore ISI Philip A. Cusick - JPMorgan Securities LLC Jessica Jean Reif Cohen - Bank of America Merrill Lynch John Christopher Hodulik - UBS Securities LLC Jason Boisvert Bazinet - Citigroup Global Markets, Inc. (Broker) Brett Feldman - Goldman Sachs & Co. Anthony DiClemente - Nomura Securities International, Inc. Bryan Kraft - Deutsche Bank Securities, Inc. Mike L. McCormack - Jefferies LLC
Operator:
Good morning, ladies and gentlemen, and welcome to Comcast's Second Quarter 2016 Earnings Conference Call. At this time, all participants are in a listen-only mode. Please note that this conference call is being recorded. I will now turn the call over to Senior Vice President Investor Relations, Mr. Jason Armstrong. Please go ahead, Mr. Armstrong.
Jason S. Armstrong - Senior Vice President-Investor Relations:
Thank you, operator, and welcome, everyone. Joining me on this morning's call are Brian Roberts, Mike Cavanagh Steve Burke, and Neil Smit. Brian and Mike will make formal remarks and Steve and Neil will also be available for Q&A. As a reminder, as part of the FCC's anti-collusion rules for the broadcast incentive auction, we cannot discuss or answer any questions related to the auction or Spectrum today. As always, let me now refer you to slide number two, which contains our Safe Harbor disclaimer and reminds you that this conference call may include forward-looking statements subject to certain risks and uncertainties. In addition, in this call we will refer to certain non-GAAP financial measures. Please refer to our 8-K for the reconciliation of non-GAAP financial measures to GAAP. With that, let me turn the call to Brian Roberts for his comments. Brian?
Brian L. Roberts - Chairman & Chief Executive Officer:
Thank you, Jason, and good morning, everyone. We were really pleased with the second quarter results as we continue our terrific momentum this year. We increased revenue and operating cash flow thanks to broad-based strength across our businesses. As you will hear, we have many positive trends in each part of the company. At Cable, we achieved some of the best customer metrics in nearly a decade while posting strong operating cash flow growth. Our results this quarter provide further evidence that customers are responding favorably to many of our new initiatives. We added 115,000 customer relationships which is more than triple the number we added in the second quarter of 2015. In what is normally a negative seasonal quarter, we lost only 4,000 video customers, the best second quarter result we have had in over ten years. On a trailing 12-month basis we have now added about 90,000 video customers, a remarkable improvement in the face of significant competitive and technological change and a testament to the investments we've made in our platform and breadth of content. X1 is now about 40% penetrated, and we have deployed a total of 8 million voice remotes. We're rolling out 800,000 new voice remotes each month and customers love it. It's generating over 200 million commands per month. Overall, the feedback on X1 continues to be terrific and the voice remote is driving customer satisfaction with the platform even higher. Next, at high-speed Internet, we added 220,000 customers, the best second quarter result in eight years. Similar to video, the improvement was driven by better customer retention. We've started our rollout of DOCSIS 3.1 and expect this to continue to enhance the quality of our offering and ultimately our competitive advantage. We've been investing in improving the customer experience at every touch point, and we're very encouraged by our progress. Many of the key indicators around customer service are showing real improvement. First call resolution is at a multi-year high. Our billing and on-boarding contact rates are down significantly. Our customer satisfaction scores are up, and external indicators are pointing in the right direction as well. So all in all, another very strong quarter at Cable. At NBCUniversal, as expected, we had a challenging comparison in film, but we delivered very strong performance at broadcast and solid growth in our theme parks and cable networks. I'm pleased to report that we've now completed our most successful upfront since owning the company with a 12.5% CPM increase at NBC primetime. Overall, demand is strong across our entire portfolio. We've got a differentiated story versus our peers. Part of our success and leadership comes from a unified approach. We go to market as one company. Also, our Big Night strategy is compelling. If you aggregate Big Nights on TV in 2016, defined as a 10-household rating and a five in the 18 to 49 demo, we project that NBC will own 70% of those nights. We're also continuing our leading position in news. NBC Nightly News won both total viewers and a demo for the fourth consecutive quarter. The Today Show remains number one in demo, and Meet the Press has risen from number three to number one in the key demo in the past year alone. We're on track to finish number one in broadcast for the full year, and cable networks continue to benefit from a great portfolio in entertainment, sports and news. For example, we saw particular strength at MSNBC during the quarter and are proud of the six recent Emmy nominations for USA's Mr. Robot, including for outstanding drama series. At Theme Parks, the highlight during the quarter was our launch of The Wizarding World of Harry Potter in Hollywood, which has been a tremendous early success. Both attendance and per-capita spending at the park saw significant lifts and guest satisfaction is at record levels. In film, we announced our acquisition of DreamWorks in the second quarter. We look forward to welcoming the team and their wonderful creative talent to Universal and the broader Comcast family. Speaking of animation, The Secret Life of Pets is a huge success and another great example of what happens when we put the entire weight of the company behind an initiative. We featured pets on many different platforms across all of Comcast NBCUniversal, including integration with our X1 experience. The movie opened to a record-breaking $104 million, the highest-ever opening in the U.S. for an original animated film. And importantly, we created another franchise for Chris Meledandri and Illumination. Finally, let me just say a word about the Olympics. It's an honor to be the company that brings the Olympic Games to America. It's one of our greatest moments of pride, and the entire organization is ready to deliver the most comprehensive and technologically advanced Olympics in history. Starting next week in Rio, NBC's coverage will be unprecedented; everything live streamed. 306 events, 11 networks, close to 6,800 hours of content. And our Emmy-winning team will bring to life the stories of these remarkable athletes in a way that nobody else can. What excites me is the opportunity to marry the unique storytelling capabilities of NBC with Comcast's world-class technology. The best way to experience Rio will be on the X1 platform. For the first time, we have built a destination that will combine live television, online streaming and on- demand content, athlete profiles and up-to-the-minute stats in one integrated NBC Olympics dashboard. And it's all searchable with our X1 voice remote. We think that our viewers and customers are going to be amazed. Those 17 nights will showcase the strength of NBC, all of our cable networks and Comcast Cable working together, and we couldn't be more excited. So we've had a great first half of the year on so many fronts, and we're very excited to build on this in the second half. Mike, over to you.
Michael J. Cavanagh - Chief Financial Officer & Senior Executive Vice President:
Thanks, Brian, and good morning, everybody. I'm starting on slide four for those following the presentation. Our second quarter results reflect broad-based strength across our businesses, partially offset by a challenging comparison in Film where revenue declined by $915 million and operating cash flow declined by $366 million as a result of tough comparisons to our record-breaking performance in the second quarter of 2015. Recall last year's second quarter was driven by the tremendous success of both Furious 7 and Jurassic World. So including film, you can see on slide four consolidated revenue increased 2.8% and operating cash flow grew 3% for the second quarter. Earnings per share was $0.83, a 1.2% decrease compared to a year ago, and free cash flow was $1.4 billion in the quarter, a decline of 5.4%. We will go into greater detail on these results on the slides to come. Now let's start with Cable Communications on slide five. Cable Communications delivered strong second quarter results. Revenue increased 6% to $12.4 billion as we increased customer relationships and grew total revenue per customer relationship by 3% to $148 per month. We added 115,000 customer relationships, an increase of 83,000 compared to last year's second quarter, with broad-based improvement and strength across our entire footprint. Growth in two-product and three-product customers and a reduction in churn across all products drove the improvement. In fact, we have improved churn in video and high-speed data for 29 consecutive months as customers increasingly recognize the value of our X1 platform and superior high-speed data product, and we make meaningful strides in improving customer service. High-speed Internet continues to be the largest contribute to overall cable revenue growth. Revenue increased 8.6% to $3.4 billion in the quarter, reflecting strong customer growth, customers subscribing to higher levels of service and rate adjustments, which were more modest compared to the prior year. Our customer momentum continued as we added a combined 220,000 residential and business customers in the quarter, up 22% over last year's net adds, and added 1.4 million combined customers over the past 12 months. We continue to gain market share and benefit from growth in the overall market as customers respond to our product differentiation. At the end of the quarter, 79% of our residential customers received speeds of 50 megabits per second or greater compared to 69% in the prior year. Video revenue increased 2.8% to $5.6 billion in the quarter primarily due to rate adjustments as well as customers subscribing to additional services, including premium channels, HD DVR and additional outlets. Our rate of growth was impacted by the challenging comparison to the hugely successful Pacquiao versus Mayweather fight on pay-per-view in last year's second quarter. Our rate adjustments are primarily from broadcast TV and RSN fees which, as we will discuss in programming expenses, are the most significant sources of our cost pressure. In terms of volume, our total Video customer base has grown modestly year over year as we have consistently improved our Video customer metrics for several quarters. In a quarter that's typically seasonally weak, we lost a combined 4,000 net Video customers, an improvement of 64,000 versus the year-ago quarter, and as Brian noted, making this our best second quarter result in over 10 years. The improvement continues to be driven primarily by improved churn. Our X1 platform is proving to be a real competitive differentiator, and we continue to make good progress, rolling it out to 855,000 net new and existing customers this quarter with nearly 40% of our total Video customers now having X1. In addition to great technology, we couple this with a breadth of content available on demand and with a compelling TV Everywhere offering. Our customers are responding to these choices. On X1, 85% of our subscribers are using XFINITY On Demand monthly, viewing 29 hours a month on average. And 42% of our subscribers are using our TV Everywhere platforms monthly, up 17% from last year, viewing 10 hours a month on average. We think this adds great utility to our Video service. Rounding out our residential products, voice revenue declined by 1.1% to $893 million in the second quarter as customer combined net additions of 64,000 were offset by a modest decline in ARPU, reflecting our usual revenue allocations within our multi-product packages. Let's now turn to business services, which continues to deliver excellent results. Revenue increased 17% to $1.4 billion, with the small business segment accounting for about 75% of our revenue and 60% of our growth. Revenue for the mid-size business segment continues to grow at an attractive rate and its contribution as a percentage of total business revenue is increasing. Overall, business services has strong positive momentum and continues to represent a large and attractive growth opportunity for the company. Cable advertising revenue increased 3.5% to $597 million, reflecting higher political revenue, as we continue to benefit from advertising for the upcoming elections. Excluding the political contribution, our cable advertising revenue increased 1.1%, reflecting slower growth across core categories and the timing of media spending. Despite the slowdown in core local advertising, we expect advertising revenue growth to ramp in the second half of this year, again driven by political revenue from the upcoming elections. Turning to slide six, second quarter Cable Communications operating cash flow increased 5.7% to $5 billion, resulting in a margin of 40.6%, relatively consistent with the second quarter of 2015. Programming expenses grew 7.4%. However, excluding the impact of the pay-per-view fees associated with the fight in last year's second's quarter, programming expense growth would have been 9.4%. This growth reflects programming contract renewals, higher retransmission consent fees and sports programming costs. We continue to expect approximately 10% growth in programming costs for 2016 as growth ramps in the second half of the year, driven by upcoming contract renewals. Non-programming expenses increased 5.5%, reflecting our planned investment to improve the customer experience and to continue the rollout of X1. We've added technicians and service personnel, strengthened our dispatch teams and operations and invested in training, tools and technology. As a result, technical and product support and customer service costs each increased 6%. On a year-to-date basis, operating cash flow increased 5.3% to $9.9 billion, resulting in a margin of 40.3%, down 40 basis points compared to the same period in 2015. As a reminder, earlier this year we provided full year guidance for our 2016 Cable operating margin to be flat to down 50 basis points compared to 40.6% in 2015, and that guidance is unchanged. Now let's move on to NBCUniversal's results. On slide seven, you can see NBCUniversal delivered strong results in our TV and Theme Park businesses, offset by the challenging film comparison. Revenue declined 1.8% and operating cash flow remained stable at $1.7 billion. Adjusting to include the acquisition of Universal Studios Japan in last year's results, pro forma revenue decreased 5.1% and operating cash flow decreased 6.4%. Cable Network's revenue increased 4.7% and operating cash flow increased 8.3% to $944 million, reflecting higher distribution and content licensing and other revenue as well as lower advertising, marketing and promotion expenses, partially offset by an increase in programming and production costs. Distribution revenue increased 6.9%, driven by contractual rate increases and contract renewals, partially offset by a slight decline in subscribers at our cable networks. Advertising revenue was flat compared to the second quarter of 2015, reflecting strong pricing, offset by audience ratings declines at our cable networks. Broadcast Television had another strong quarter, with revenue growth of 17.3% and operating cash flow growth of 70.5% to $394 million. This increase reflects higher content licensing, retransmission and advertising revenue partially offset by higher programming and production spending. Content licensing increased 59.9% primarily due to the availability of content in our current SVOD deals. Distribution and other revenue growth of 35% was driven by a 63% increase in retransmission revenue. Last, advertising revenue increased a healthy 2.9% reflecting a strong scatter market partially offset by a challenging comparison in sports advertising due to less favorable NHL playoff matchups and the absence of a Triple Crown contender. Film revenue declined 40.4% and operate cash flow declined 86.7% to $56 million reflecting the difficult comparison to last year's film performance. Most notably, theatrical revenue declined 78.8% compared to last year's second quarter which included the strong performances of Furious 7 and Jurassic World. In addition, home entertainment revenue declined 25.1% due to the strong performance of several releases last year, including Fifty Shades of Grey. Partially offsetting this lower revenue was higher content licensing revenue due to several of last year's theatrical releases like Minions and Jurassic World now in the pay-TV window. Theme Parks' revenue increased 47% to $1.1 billion and operating cash flow increased 40.5% to $469 million in the second quarter of 2016. On a pro forma basis, revenue increased 10.6% and operate cash flow increased 5.3%. These results were driven by higher per capita spending at the Parks and the successful opening of the Wizarding World of Harry Potter attraction in Hollywood. Partially offsetting these results was the timing of spring break which was more concentrated in the first quarter this year, and pre-opening costs ahead of the new King Kong attraction this summer in Orlando. Let's move on to slide eight to review our consolidated and segment capital expenditures. Consolidated capital expenditures increased 15.2% to $2.3 billion in the second quarter. At Cable Communications, capital expenditures increased 12% to $1.9 billion for the quarter, and on a year-to-date basis have increased 10.6% to $3.5 billion representing capital intensity of 14% compared to 13.5% for the first half of 2015. The higher spending reflects increased investment in line extensions and a higher level of investment in scalable infrastructure to increase network capacity. Our investment in our network helps enhance our competitive position in broadband while staying ahead of rapid growth and bandwidth consumption by our customers. We believe we have, and will continue to monetize these investments effectively, through subscriber growth and rate adjustments. In addition, our higher capital expenditures reflect spending on customer premise equipment related to the deployment of our wireless gateways and the X1 platform. We continue to expect that for the full year of 2016, our Cable capital intensity will remain flat to 2015 at approximately 15%. At NBCUniversal, capital expenditures increased 32.4% to $360 million in the second quarter and increased 21.3% to $655 million on a year-to-date basis driven by the inclusion of a full quarter of Universal Studios Japan. We continue to expect NBCUniversal's CapEx to increase approximately 10% this year. I'll now finish up on slide nine. As I mentioned earlier, consolidated free cash flow declined 5.4% to $1.4 billion in the second quarter reflecting growth in consolidated operating cash flow offset by higher capital expenditures. For the first half of the year we generated $4.2 billion in free cash flow, a decrease of 9.8% over the first half of 2015. This decline reflects growth in consolidated operating cash flow offset by increased working capital as well as higher capital expenditures and cash paid for capitalized software and other intangible assets. In addition to investing in the business, we are also successfully executing our plan for returning capital to shareholders. Dividend payments during the quarter were $670 million up 6.6% and share repurchases were $1.1 billion, consistent with our plan to repurchase $5 billion of our common stock during the full year. In addition, we ended the quarter right at 2.0 times net leverage, in line with our stated target. That concludes our summary of the quarter. I hope that everyone now has a good sense for how pleased we are with our results as well as our momentum going into the second half of the year. Now I'll turn it back to Jason to lead the Q&A.
Jason S. Armstrong - Senior Vice President-Investor Relations:
Thanks, Mike. Regina, let's open up the call for Q&A, please.
Operator:
Thank you. We will now begin the question-and-answer session. Our first question comes from the line of Craig Moffett with MoffettNathanson. Please go ahead.
Craig Eder Moffett - MoffettNathanson LLC:
Hi. Good morning. A question regarding your Cable business for a second, and something that we've seen coming up in your set-top box configurations. Can you talk about the XB6 wireless gateway configuration for video distribution and what that might do, not just to the CapEx cost of X1 deployment, but also the OpEx cost of self-provisioning and how that might – when we might see that being operationalized?
Neil Smit - President & Chief Executive Officer, Comcast Cable & Senior Executive Vice President:
Hi, Craig. It's Neil. The XB6 will be out – it's in the lab now. It'll be out towards the end of year or early next year. It is, as you mentioned, a Wi-Fi based delivery of the video signal, and which should cut down on both OpEx and CapEx cost. And we haven't put out how much yet. It's still in the early days, but I think it'll be a great addition to the overall hardware configuration and should over time bring down CapEx cost – CPE cost.
Craig Eder Moffett - MoffettNathanson LLC:
And is there anything you can update us on with respect to the kind of reaction you're seeing from customers about the current X1 set-top boxes with respect to take rates of VOD, churn rates and what have you?
Neil Smit - President & Chief Executive Officer, Comcast Cable & Senior Executive Vice President:
Well, churn rates are down significantly with the X1. DVR take rate is about three times native. The pay-per-view is about two times native. We're getting more additional outlets per box so the ARPU is up significantly and churn is down. So it's been a great product for us and we keep innovating with it and adding new features and functionality.
Craig Eder Moffett - MoffettNathanson LLC:
Thanks, Neil.
Jason S. Armstrong - Senior Vice President-Investor Relations:
Thanks, Craig. Next question, please.
Operator:
Your next question comes from the line of Ben Swinburne with Morgan Stanley. Please go ahead.
Benjamin Daniel Swinburne - Morgan Stanley & Co. LLC:
Thank you. Good morning. I have a question for Brian and one for Steve. Brian, the industry has a long history of collaboration that's been a big part of the success if you think about cable labs, et cetera, and I'm wondering in the context of all the big changes in ownership outside of Comcast and when you look at how much more software-driven the business is becoming, you look at how much more streaming is happening around the country in terms of OTT, do you see either an opportunity or a need for greater collaboration throughout the cable industry going forward and you – something that you think might actually impact your business or make what you offer the consumer even more powerful? And then I'll just ask my follow-up to Steve. Steve, you had a huge content licensing quarter this quarter and I'm just wondering in that context, can you talk about your philosophy on SVOD licensing, particularly as we head towards this Hulu bundle, which, while we don't know what it looks like, there's a lot of talk about cutting back on licensing to folks like Netflix and putting more product inside the bundle. Just wondering if you could opine on how you're thinking about that at NBC.
Stephen B. Burke - Chief Executive Officer, NBCUniversal & Senior Executive Vice President, Comcast Corp.:
So the content licensing numbers bounce around, and this quarter was slightly higher than some of the other quarters, but I don't think there's – I know there's no change in strategy. We run the business being very careful about windows and being very careful about the various ways that we make money, and we've essentially licensed to everybody that you would expect us to license to. As it relates to the new OTT entrance, I think the key there is going to be making sure that we're in every bundle, and I think we're going to be. We have more channels and more eyeballs than anyone else and we're pretty much essential to those bundles. And then as they go out, making sure that they're incremental, that they're not cannibalistic, wholly cannibalistic. I believe the vast majority of OTT subscribers will be incremental. We'll be going after people who currently are not part of the ecosystem and therefore will be additive to NBCUniversal and all of Comcast NBCUniversal as well.
Brian L. Roberts - Chairman & Chief Executive Officer:
Look, I'm not sure I know what's at your question there, Ben, but I think listening to it, first thing we did is we wanted to have sufficient scale for Comcast to be able to invest in the kinds of things we're going to do for the Olympics and X1 where we have enough scale to justify that and do really well as a stand-alone company. We've always liked to collaborate, you're right about that. As we look at things like business services and advanced advertising, one of reasons we were happy to see some of the other consolidation that took place earlier in the year and has been happening is to enable that collaboration, and I think it also extends to programmers and operators trying to find ways to use this new technology to give more value to the consumer. And whether that's starting with high def, working all the way to on demand and DVRs to now additional content and random access and on multi-screens and all devices and whatever's coming next, and it's a very exciting time. And I think our company has a real momentum of being new products, innovation, improving service, and I think that's why you're seeing the results we're reporting his morning.
Benjamin Daniel Swinburne - Morgan Stanley & Co. LLC:
Thank you both.
Jason S. Armstrong - Senior Vice President-Investor Relations:
Thank you, Ben. Next question, please.
Operator:
Your next question comes from the line of Richard Greenfield with BTIG. Please go ahead.
Richard Greenfield - BTIG LLC:
Hi. Couple questions. One, just wondering how are you thinking about balancing Video subs relative to ARPU? Obviously your Video sub growth has been really impressive relative to the rest of industry. ARPU's slowing a little bit, and just wondering what's going on there in terms of the balancing act. And then two, just wanted to follow up on the last question tied to Hulu. At INTX, I think, Brian, and your team talked to how technologically, there's nothing stopping X1 from working nationwide, and given all the stats that Neil just cited for X1, with Hulu, DISH, DIRECTV, YouTube and others going nationwide, what's stopping Comcast from basically launching X1 on a nationwide basis and really competing with everyone that's out there?
Neil Smit - President & Chief Executive Officer, Comcast Cable & Senior Executive Vice President:
Hi, Rich. It's Neil. I think the first question concerning how do we balance subs and ARPU can be explained by the fight – the Mayweather-Pacquiao fight last year. The difference in revenue was about 150 basis points in the fight, so if we were to include the fight this year, it would be we'd be 150 basis points up if you want to look at it that way and actually higher ARPU than last year's second quarter – or higher revenue, excuse me. So that explains that. I think we continuously balance the volume and the rate, but we also had more subs come into the starter package, which is a fully-bundled package, this quarter than we had in the past, so we're get the fully-bundled product out there.
Brian L. Roberts - Chairman & Chief Executive Officer:
I'll take the second one. First of all, I think, Neil, you guys are doing a great job in that answer, and the balance is one of the things we're most proud of. It's not just subscribers. It's the revenue and cash flow growth for Cable very healthy this quarter and all year, and the trend is we're doing both really well. So thanks for asking that because the fight did distort that this quarter a bit. Look, on – we just fundamentally believe for now that our end market, end footprint strategy is where we add the most value to consumers. Right now we're 40% X1 penetrated. We're hoping to increase that in the short period, next year or two. As it continues to scale, our broadband is great results, business services, it all works well with having a network. OTT economics are unproven to us, and out of footprint it's not clear that that's the right strategy for us. So we're about a business model where we're able to grow the customer base, have customers that have multiple products, really high value and ever-reducing churn and innovative new products you that bolt on. Now, it's not clear how you do that where you don't have a network, but we're innovating all the time, and we're happy with the strategy we have.
Jason S. Armstrong - Senior Vice President-Investor Relations:
Great. Thanks, Rich.
Richard Greenfield - BTIG LLC:
Thank you.
Jason S. Armstrong - Senior Vice President-Investor Relations:
Next question, please.
Operator:
Your next question comes from the line of Marci Ryvicker with Wells Fargo. Please go ahead.
Brian L. Roberts - Chairman & Chief Executive Officer:
Wow.
Marci L. Ryvicker - Wells Fargo Securities LLC:
Thanks. First question for Cable. It looks like expense growth moderated in the quarter if we look at just advertising and customer service. Is this seasonality? Or are you through the bulk of investment spend? And then the second question is for Steve. The 63% increase in the retrans number, is this coming more from retrans or from reverse comp? Or are they evenly split at this point?
Neil Smit - President & Chief Executive Officer, Comcast Cable & Senior Executive Vice President:
Hi, Marci. On the programming costs question, it came in at 7.4%, but again, it was the fight last year that if included would have risen our rate to a 9.4% increase. So it was a significant difference between cost this year and last.
Marci L. Ryvicker - Wells Fargo Securities LLC:
Neil, I was talking more about the non-programming expense.
Neil Smit - President & Chief Executive Officer, Comcast Cable & Senior Executive Vice President:
The non-programming expense?
Marci L. Ryvicker - Wells Fargo Securities LLC:
Yeah.
Neil Smit - President & Chief Executive Officer, Comcast Cable & Senior Executive Vice President:
I wouldn't read anything significantly into that. It was non-programming expense. We're still focusing on customer service, we're still driving out X1, so I think that the trends are going to be fairly consistent there.
Stephen B. Burke - Chief Executive Officer, NBCUniversal & Senior Executive Vice President, Comcast Corp.:
So in terms of retransmission consent, we've grown retrans very, very substantially in the last five years. But we still lag the other three big broadcasters based on what we know. We make slightly more from our affiliates as a share of their retrans than we make from our O&Os, but the real point, I think, on retrans is we still have some major contracts where retrans is going to take significant step-ups and we're still hundreds of millions of dollars less than some of the other comparable peers. And we think we deserve the same amount for retransmission consent. We have the Olympics, we have the NFL, we're the number one network in the demo, and so I think over time that'll be a number that continues to grow nicely.
Marci L. Ryvicker - Wells Fargo Securities LLC:
Got it. Thank you.
Jason S. Armstrong - Senior Vice President-Investor Relations:
Thank you, Marci. Next question, please?
Operator:
Your next question comes from the line of Vijay Jayant with Evercore. Please go ahead.
Vijay Jayant - Evercore ISI:
Thanks. Two questions, both for Neil. First, there's like a one terabyte cap now on your monthly usage for broadband. I just want to understand how we think about usage-based pricing given that hurdle in consumption. And then we saw an announcement on you introducing a prepaid offering. Just want to understand the market opportunity, and that's something we normally see in the developing world. Why was there a need to actually do a prepaid offering for video? Thank you.
Neil Smit - President & Chief Executive Officer, Comcast Cable & Senior Executive Vice President:
Well we have one terabyte. We moved it up from 300 gigabyte to one terabyte in 14% of our markets where we have usage-based pricing. We think we're going to continue to adjust and look at it as the market evolves and as usage evolves. We have different pricing models, some based on speed, some based on usage, and we're going to be flexible and kind of let the market tell us which way is best for consumers and how we add the most value. We continue to add speeds. We've upped speeds 17 times in 15 years. We've built out the fastest Wi-Fi. So we're going to continue to invest in the network to stay ahead of things. Concerning prepaid, there is a segment of the customer, or consumer base, that we felt that there was a better model at serving them. They're generally lower income, may or may not have a credit card and generally wouldn't meet our credit ratings – or credit standards that we had applied for customers – acquiring customers. So we felt this was a good model. We tested it and it and worked well, and so we'll be rolling it out on a broader basis.
Vijay Jayant - Evercore ISI:
Great. Thank you.
Jason S. Armstrong - Senior Vice President-Investor Relations:
Thank you, Vijay. Next question, please?
Operator:
Your next question comes from the line of Phil Cusick with JPMorgan. Please go ahead.
Philip A. Cusick - JPMorgan Securities LLC:
Hey, guys. Couple things. Staying away from Spectrum, but can you talk about the wireless strategy of the company and when we might see you do some MVNO trials? And second, following up on Steve, with a nearly 13% CPM increase, how do you think about your monetization gap versus the industry, and how long to get to parity on advertising rates? Thanks.
Neil Smit - President & Chief Executive Officer, Comcast Cable & Senior Executive Vice President:
Concerning the Wireless strategy and Spectrum, I can't really talk about Spectrum but we think the Wireless represents a significant opportunity for the business. With 28 million customer relationships, our MVNO rights, which we've invoked, and our 15 million Wi-Fi hotspots, we think there's a real business opportunity there. We've been in test and learn mode. We recently announced Greg Butz, who was running all our sales channels to take over the marketing, take over the wireless business. He comes from that business, came to Comcast from the wireless business and has a great deal of experience in selling to our base and acquiring new customers. So we're continuing to move forward with our strategy and more to come in the future.
Stephen B. Burke - Chief Executive Officer, NBCUniversal & Senior Executive Vice President, Comcast Corp.:
So over the last five years, we've talked a lot about what we call the monetization gap, which is the gap between the CPMs that other people get and the CPMs that we receive. We also have had a monetization gap on the affiliate side, which is the gap between the retrans or the affiliate fees that we receive in similarly situated channels. At the time we did the deal, the monetization gap was about 20% on add sales. We've closed the majority of that gap, and the biggest progress we've made in any single upfront was the progress we just made. A few years ago we put all of our channels together. We had previously sold cable separately from broadcast and sports separately from primetime and news. We put everything together. So now if you want to buy from any part of the company, we have a discussion about every part of the company, and that, because we're the larger provider of television advertising in the country, people come to us first. So for the last couple upfronts, we've really led the discussions and led the sort of negotiations and price setting of the entire market. Brian mentioned it in his overview, but we got 12.5% increases on NBC Entertainment, but we also got 13% on USA. We got 12% on E!, we got 10% on Bravo, and overall Cable was up double digits and broadcast was up double digits. So we had a wonderful upfront. I think in some I instances, we might be a few percentage points ahead of similarly situated networks this year. But we think we deserve that, and we still have a gap that we're trying to close. It's hard to make progress that's much more material than a few percentage points, but I think we certainly made it this year. And we're also taking advantage of the fact that it's a strong advertising market, both in scattering and upfront pricing, and I think big advertisers realize that digital's an important part of the mix. But if you have a major product launch, you really, really have to look at big events on broadcasting cable television that can provide the kind of reach and sort of depth that you get. Think of what someone gets when they advertise in the Olympics. We have three times the combined ratings on any given night during the Olympics of ABC, CBS and Fox. So that kind of appeal, if you're marketing an automobile or a beer or a car, it's just a tremendous value proposition and we're happy to have it, and we made real progress this year.
Philip A. Cusick - JPMorgan Securities LLC:
Thanks, Steve.
Jason S. Armstrong - Senior Vice President-Investor Relations:
Thank you, Phil. Next question please.
Operator:
Your next question comes from the line of Jessica Reif Cohen with Bank of America Merrill Lynch. Please go ahead.
Jessica Jean Reif Cohen - Bank of America Merrill Lynch:
Oh, thanks. I'll focus on NBC in my two questions, but I just want to stay I've never seen a second quarter with video subs flattish even when the industry was like a fraction of penetration, so hats off to Neil. But I have two NBC questions. One is on the Olympics. And Steve, you just touched on the Big Nights that you'll have, but given your differentiated and unique approach to the Olympics, how will you monetize beyond the advertising sales you've already garnered? And the second completely different question but also NBCU is, can you talk a little bit about your China strategy? Have you actually signed the documents for Beijing Park and what the timing is? How are you thinking about film? The quotas are likely to be, and the splits, likely to be lifted next year? So can you just talk about overall approach to China? Thanks?
Stephen B. Burke - Chief Executive Officer, NBCUniversal & Senior Executive Vice President, Comcast Corp.:
Okay. So let me start with the Olympics. So, for the first time since we've been here, we hit our advertising budget for the Olympics three weeks before the start of the Olympics. Normally we would hit the budget right about the time the Olympics started or shortly thereafter. And our budget was about a 20% increase from London. So we're very, very happy with how we're doing in terms of Olympic sales. We make money a lot of different ways in the Olympics. We have national advertising, which is what I was just referring to. We also have a lot of advertising in our own stations. We get paid an affiliate fee by cable and satellite and telco operators. And then we have a very big digital business. All of those businesses look terrific. And the way the Olympics work, you have a sufficient make-good to cover any rating shortfall which we hope and think there won't be. But even if there was a significant shortfall, we would just make good during the Olympics. So we're looking, I think, at a very profitable Olympics. We made $120 million or thereabouts in London, and we are going to make a lot more than that in Rio. So we're looking forward to that. China, Brian and I were in China two weeks ago, and we are very, very bullish on our business there as are most people doing business in China. NBCUniversal made essentially nothing in China four years ago. I'm talking movies, television, consumer products and theme parks. Last year we made call it $170 million in China from movies and television. That number's going to grow substantially in the future. We have existing deals and new deals and we're getting better and better at bringing our products to China. And then in 2020, we're projecting to open a theme park in Beijing, which we're very bullish about. We have not signed all the documents but we've had countless meetings. By the way, our first meeting about Beijing happened something like 12 years ago. So this has been going on a long, long time. But we're essentially – we're in schematic drawings. We've had countless discussions on – we have all the attractions laid out. I mean we're really in production mode. And I think when you look forward to 2020, combination of movies and television and theme parks, China is going to be a very, very substantial profit generator for our company.
Jessica Jean Reif Cohen - Bank of America Merrill Lynch:
Thank you.
Jason S. Armstrong - Senior Vice President-Investor Relations:
Thank you, Jessica. Next question, please.
Operator:
Your next question comes from the line of John Hodulik with UBS. Please go ahead.
John Christopher Hodulik - UBS Securities LLC:
Great. Thank you. Couple questions for Neil. First on the X1, you've gone from 30% to 40% penetration in first half year. It looks like you'll be north of 50% by the end of the year. Can you give us an idea of where you think that number tops out? And looking at that, can we assume that 2016 here is the big year in term of CapEx and OpEx to support it for the X1 rollout? That's number one. And then second is on the business market. Nice growth, 17% growth, obviously most of it coming from the small, medium size business. Do you believe you need more assets to go after the large business market? Is that an opportunity for you, especially out-of-region assets? Or is a partnership with Charter and other cable companies the more likely way you approach that segment of the market? Thanks.
Neil Smit - President & Chief Executive Officer, Comcast Cable & Senior Executive Vice President:
Hi, John. With X1, we will be at about 50% penetration by the end of the year. We put out about 885,000 boxes this quarter, so we are growing at a good rate. We'll continue to press more penetration. I'm not exactly sure where it tops out but you could say that generally speaking, in the 80%, 85% range. There's a part of the base you probably don't get to because you don't want to disrupt satisfied legacy customers who are in single-play video. Concerning the business services, you're right. The majority of the growth is still coming from small and medium size. We stood up the enterprise business September of 2015. We're growing customers and we are doing deals with other MSOs. So Huawei's a good example. We just signed a deal with them for 700 locations for both XFINITY public Wi-Fi in the stores and then employee Wi-Fi also within the stores and we did it out of footprint and in footprint. So we did deals with other operators and it's worked out very well. So a lot of the chains we're opening up to like banks have main headquarters and then multiple locations. And that's kind of the profile we're going after in the enterprise space and it's moving ahead quite nicely.
John Christopher Hodulik - UBS Securities LLC:
Got you. But on the X1, can we assume that the spending there is topping out this year and maybe it's flat to down next year to support that?
Neil Smit - President & Chief Executive Officer, Comcast Cable & Senior Executive Vice President:
We haven't made any projections as to how many boxes we'll be getting out over the next year. We're still working the 2017 plan. But I think that, you know, the other thing we're doing is getting X1 out on other devices and incorporating other players like Netflix into X1. So as we go out, and you can get the X1 experience on a Roku or a Samsung TV, that'll also extend its reach.
John Christopher Hodulik - UBS Securities LLC:
Great. Great. Thanks, Neil.
Jason S. Armstrong - Senior Vice President-Investor Relations:
Thank you, John. Next question, please.
Operator:
Your next question comes from the line of Jason Bazinet with Citi. Please go ahead.
Jason Boisvert Bazinet - Citigroup Global Markets, Inc. (Broker):
I just have a question for Mr. Burke. Several years ago when you first got control of NBCUniversal, I think you guys said if you had your druthers, you'd have fewer brands to support within the cable network division. And I just wonder, is that still true? Do you still believe that's true given the way you're selling ads? And if it is true, is there something subtle going on underneath the way you're allocating your programming dollars where you're arraying them against a fewer subset of all the brands that you have?
Stephen B. Burke - Chief Executive Officer, NBCUniversal & Senior Executive Vice President, Comcast Corp.:
I do think that we and most of the big media companies are concentrating on their big brands. We have some cable channels that don't have full distribution. We've had a certain amount of consolidation and moving around. We had a network called G4 and a network called Style that neither one currently exist. And I think you'll see more of that. I think you'll see the more of that with us and others as the discussions with NVPDs get more and more contentious. I think it's – you want to make sure that your big networks are fully supported and you're more willing to re-allocate. Normally when you do those re-allocations, they're not all that negative for the content owner because you can take some of the programming and fees and ad sales and move them, consolidate them on some of your bigger networks. The good news for us, really, and you're seeing this with OTT, is if you have NBC you really need to be in a bundle. If you have USA it really needs to be in a bundle. If you have Syfy or Bravo or E!, those are big substantial networks that are in the bundle. And when you really look at our cable networks, we make most of our money in those big channels. And we've trimmed, and I think you'll see us and others continue to trim some of the more marginal channels. There's just too many channels and people are spending too much programming channels that are not fully distributed and you'd much rather put your money and have Mr. Robot on USA and have The Voice and Blind Spot on NBC and really go with your strong networks.
Jason Boisvert Bazinet - Citigroup Global Markets, Inc. (Broker):
How far along would you say are you in that evolution please?
Stephen B. Burke - Chief Executive Officer, NBCUniversal & Senior Executive Vice President, Comcast Corp.:
I don't know. I think there's more to do. We've done some. I think there's more to do. I don't think it's going to have a material impact on the way our profitability looks in terms of cable channels one way or the other. It might be slightly positive, but I think it'll evolve itself over the next number of years and we'll continue to invest what we need to invest in the big guys and try to trim some of smaller ones.
Jason Boisvert Bazinet - Citigroup Global Markets, Inc. (Broker):
Okay. Thank you.
Jason S. Armstrong - Senior Vice President-Investor Relations:
Thank you, Jason. Next question, please.
Operator:
Our next question comes from the line of Brett Feldman with Goldman Sachs. Please go ahead.
Brett Feldman - Goldman Sachs & Co.:
Thanks for taking the question, and just going back to the video trends, you talked about this long cycle you've seen and improvements in churn, and I'm just curious, do you feel like you're getting to the point where maybe most of that improvement is behind you? Or do you still see some obvious ways you can continue to chisel away at that? And then just at a higher level, your thoughts on the competitive environment in video. Seems like the second quarter may not have been the most competitive quarter in light of some internal issues that your competitors were facing. Are you expecting any meaningful change in the second half of the year, and is there anything you think you need to do to maybe reposition around the competitive environment in the back half? Thanks.
Neil Smit - President & Chief Executive Officer, Comcast Cable & Senior Executive Vice President:
I think on the video side we're – we've got what I believe is the best product out there in X1. We continue to add content. We're integrating new content into the platform. We're getting on more devices, and I think we're just executing better. So I see room in continued churn reduction. It's been 29 straight months on the video and HSD side, and I think there's still opportunity there as we improve the customer experience and continue to develop the product. And your second question was...
Brett Feldman - Goldman Sachs & Co.:
See broad competitive environment, particularly looking into the second half.
Neil Smit - President & Chief Executive Officer, Comcast Cable & Senior Executive Vice President:
Yeah. The competitive environment, there, I think that we're competing well across all markets. Verizon had the strike this quarter but that's only in 15% of our footprint, and the rest of our footprint performed just as well. So I think we're always in a competitive environment. Nothing's changed dramatically, and we think we're competing very well.
Brett Feldman - Goldman Sachs & Co.:
Great, thanks.
Jason S. Armstrong - Senior Vice President-Investor Relations:
Thank you, Brett. Next question, please.
Operator:
Your next question comes from the line of Anthony DiClemente with Nomura Securities. Please go ahead.
Anthony DiClemente - Nomura Securities International, Inc.:
Good morning, and thanks for taking my questions. First, for Steve, given the agreement for Netflix to be integrated with X1, Comcast cable's giving its customers better access to an ad-free viewing option relative to an ad-supported VOD option on cable. Are you concerned that that integration could have an impact on ratings and potentially ad revenue at NBCU and other cable TV programmers in the industry? And then second question for Neil, I just wanted to get your thoughts on the value of premium paid TV networks to your video platform given that they're going direct to consumer increasingly. So for example, how does HBO going direct to consumer with HBO NOW change your approach to marketing it? Does it change the value of HBO to your video customers, or do you look at it as an opportunity on the broadband side? Thank you both.
Stephen B. Burke - Chief Executive Officer, NBCUniversal & Senior Executive Vice President, Comcast Corp.:
So when you look at all the change that's going on in the video spaces, I think it`s easy to sort of overreact to a change or to predict that a change is going to be more dramatic than it really is. The fact of the matter is something like 40% of the people in America have Netflix now, and the people – it's obviously an extremely successful service and people are watching a lot on Netflix. And whatever Netflix is doing to viewing habits, I think a lot of that is already done and it's going to change and the tide'll come in and go out. But I the fact that Neil's putting it on the set-top box is a great idea. It's very customer-focused. It's going to make Comcast an easier place to view, particularly with X1, easier place to view all the options in video and I think it's a very smart strategy for Comcast, and I think to the degree the MVPD ecosystem stays strong, that's good for NBCUniversal. Our relationship with Netflix has never been better. They're a huge purchaser of our content. We talk to them all the time. So my prediction is it'll be quite a good thing for Comcast Cable and it'll be a good thing for NBCUniversal.
Neil Smit - President & Chief Executive Officer, Comcast Cable & Senior Executive Vice President:
As Steve said, the X1 platform gives us the ability to be an aggregator of aggregators and to incorporate services like Netflix and to give the customer easy access to it, a seamless access. We had tossed around the decision for a while, but really it came down to what's best for the customer as we get very customer experience focused and making sure we had critical mass in X1 so it made a difference. But concerning the premium packages overall, I don't see their role changing dramatically. I think there needs to be some sort of a relationship or an indexing between retail and wholesale pricing, but we still think they add great value to the service and we'll continue to work them into the service.
Anthony DiClemente - Nomura Securities International, Inc.:
Okay. Thanks.
Jason S. Armstrong - Senior Vice President-Investor Relations:
Thank you, Anthony. Next question, please?
Operator:
Your next question comes from the line of Bryan Kraft with Deutsche Bank. Please go ahead.
Bryan Kraft - Deutsche Bank Securities, Inc.:
Hi. Good morning. I want to ask, I guess, first on advertising, Steve, just was wondering (54:45 – 54:48) and also if you could comment on I guess how much of your inventory sold in the upfronts this year relative to last year. Did you sell more, or roughly the same or less? And was also wondering what your expectations, Neil and Steve, are for political advertising as the election cycle gets underway. And then if I could, separately, I just wanted to ask you about the YES dispute. You had obviously the real viewing data that made you confident in going ahead without YES carriage. Just wondering what you learned there and how it might affect future negotiations on RSNs. Thank you.
Jason S. Armstrong - Senior Vice President-Investor Relations:
Hey, Bryan. It's Jason. Just to clarify, because you did break up for a part of the question, the first question was about inventory sold in the upfront? Is that the entirety of it?
Bryan Kraft - Deutsche Bank Securities, Inc.:
The first question was if you could comment on what you're seeing in the scatter market right now, and then also separately if you could comment on how much of the inventory you moved to this year in the upfront. Yes.
Stephen B. Burke - Chief Executive Officer, NBCUniversal & Senior Executive Vice President, Comcast Corp.:
Okay. I would say the scatter market continues to be extremely strong, as strong as we can remember it being. And that's continuing. We're going into an Olympics period, so who knows what's going to happen there, but I think the advertising market is very, very strong, and some of that is reflected in the upfront. In terms of volume in the upfront, I think we could have sold a lot more than we sold in the upfront. We sold about 10% more volume on the broadcast side, about 5% overall. We turned away a lot of volume. We're working on mix on the cable side to try to get higher, more profitable advertising into our mix in some of our cable channels. But there was plenty of volume. And we could have sold more if we wanted to. The percentage sold as a percent of the total is roughly comparable to previous years, so we still have, depending on the network, 20%, 25% of the volume available for a strong scatter market.
Neil Smit - President & Chief Executive Officer, Comcast Cable & Senior Executive Vice President:
And concerning political, we see a good opportunity in the fourth quarter as we have seen in the past, and so we think there's room there. And concerning YES, we had very detailed viewership data that – where we assumed that if we took it off the air, there would be a certain amount of lost subscribers and our assumptions were much higher than the actual case turned out to be. We lost many fewer subscribers than we anticipated. So I think at the end of the day, great programming there will always be a price for, and we'll go in well informed to our conversations and look for value add to the consumer and value add between the programmers and distributors.
Bryan Kraft - Deutsche Bank Securities, Inc.:
Great. Thank you.
Jason S. Armstrong - Senior Vice President-Investor Relations:
Thank you, Bryan. Regina, we'll make this the last question, please.
Operator:
Our last question will come from the line of Mike McCormack with Jefferies. Please go ahead.
Mike L. McCormack - Jefferies LLC:
Hey, guys. Thanks. Neil, maybe just a couple for you. On thinking about the fourth quarter or the back end of the year, we're seeing a lot of OTT offerings coming out. How do you guys think about positioning a single-play broadband product, and I guess how much flexibility do you have in pricing that? And then secondly, either Mike or Neil, just thinking about the cable OCF (58:14) guide, is that just programming in the back half that might weigh on it?
Neil Smit - President & Chief Executive Officer, Comcast Cable & Senior Executive Vice President:
Yeah. Concerning the Q4 OTT products, as Brian said earlier, we haven't seen an OTT model that really is very profitable for us and we think that bundling our products and having business services and operating – the bundle is still the best value. And concerning single play and broadband, we do market that. We think there's going to continue to be streaming services and OTT services that come through and broadband will continue to grow as we continue to invest in the network and the Wi-Fi capabilities.
Michael J. Cavanagh - Chief Financial Officer & Senior Executive Vice President:
And in term of programming costs, so for the full year we still expect to be up about 10% for the full year year-over-year. We were about 9.4% for the year-to-date when you adjust out the deflation caused by the fight, and that's on the back of contract renewals that we had at the beginning of year and we'll have in the second half and some of that'll carry over to next year as well.
Mike L. McCormack - Jefferies LLC:
And, Mike, is it just the programming piece, though, that drives the, what looks to be conservative guidance based on the first half?
Michael J. Cavanagh - Chief Financial Officer & Senior Executive Vice President:
Well first half of the year on overall margin we were down 40 basis points to 40.3% versus 40.6% last year, and as we said at the beginning of the year, it will be flat to down 50 basis points, and not going to tune up the second half of the year, but all the trends are as just described so we'll be in that range.
Mike L. McCormack - Jefferies LLC:
Okay. Great. Thanks, guys.
Jason S. Armstrong - Senior Vice President-Investor Relations:
Okay. Thank you, Mike, and thank you, everyone, for joining us today. Regina, back to you.
Operator:
There will be a replay available of today's call starting at 11:30 a.m. Eastern Time. It will run through Wednesday, August 3, at midnight Eastern Time. The dial-in number is 855-859-2056, and the conference ID number is 28741694. A recording of the conference call will also be available on the company's website beginning at 12:30 p.m. today. This concludes today's teleconference. Thank you for participating. You may all disconnect.
Executives:
Jason S. Armstrong - Senior Vice President-Investor Relations Brian L. Roberts - Chairman & Chief Executive Officer Michael J. Cavanagh - Chief Financial Officer & Senior Executive Vice President Neil Smit - President & Chief Executive Officer, Comcast Cable & Senior Executive Vice President Stephen B. Burke - Chief Executive Officer, NBCUniversal & Senior Executive Vice President, Comcast Corp.
Analysts:
Benjamin Daniel Swinburne - Morgan Stanley & Co. LLC Craig Eder Moffett - MoffettNathanson LLC John Christopher Hodulik - UBS Securities LLC Philip A. Cusick - JPMorgan Securities LLC Jessica Jean Reif Cohen - Bank of America Merrill Lynch Jason Boisvert Bazinet - Citigroup Global Markets, Inc. (Broker) Brett Feldman - Goldman Sachs & Co. Anthony DiClemente - Nomura Securities International, Inc. Bryan Kraft - Deutsche Bank Securities, Inc. Mike L. McCormack - Jefferies LLC Vijay Jayant - Evercore ISI Marci L. Ryvicker - Wells Fargo Securities LLC Frank Garreth Louthan - Raymond James & Associates, Inc.
Operator:
Good morning, ladies and gentlemen, and welcome to Comcast First Quarter 2016 Earnings Conference Call. At this time, all participants are in a listen-only mode. Please note that this conference call is being recorded. I would now turn the call over to Senior Vice President, Investor Relations, Mr. Jason Armstrong. Please go ahead, Mr. Armstrong.
Jason S. Armstrong - Senior Vice President-Investor Relations:
Thank you, operator, and welcome, everyone. Joining me on this morning's call are Brian Roberts, Mike Cavanagh, Steve Burke, and Neil Smit. Brian and Mike will make formal remarks, and Steve and Neil will also be available for Q&A. As a reminder, because of the FCC's anti-collusion rules for the broadcast incentive option, we cannot discuss or answer any questions related to the option or spectrum today, nor will we be commenting about recent rumors or speculation about any M&A transaction. As always, let me now refer you to slide number two, which contains our Safe Harbor disclaimer and remind you that this conference call may include forward-looking statements subject to certain risks and uncertainties. In addition, in this call, we will refer to certain non-GAAP financial measures. Please refer to our 8-K for the reconciliation of non-GAAP financial measures to GAAP. With that, let me turn the call to Brian Roberts for his comments. Brian?
Brian L. Roberts - Chairman & Chief Executive Officer:
Thank you, Jason, and good morning, everyone. We're off to a great start in 2016. We increased revenue and operating cash flow in the first quarter, while continuing to prudently invest in the businesses to further strengthen our competitive position and drive growth. I believe our Cable business is really differentiating itself, bolstering real innovation that is translating into the strong momentum you see in these results. We're demonstrating notable improvements in customer service, investing to put the industry's fastest Wi-Fi in homes, and to be the first to bring customers widespread access to gigabit speeds through DOCSIS 3.1 technology, and with X1, delivering a platform and a breadth of content that's unrivaled. And this quarter once again shows, our customers are responding to all of this. We increased our customer relationship growth by 36% from the first quarter of 2015 and now have achieved 50% penetration of our home's past. (2:20) We added 53,000 video customers in the quarter, making us video net add positive over the past 12 months. This important milestone has eluded us for nearly a decade and we have now accomplished it within the context of an unprecedented pace of change in this industry, including the steady drumbeat of new competitors and new offers. Our voice remotes are the latest example of how we are differentiating ourselves in the market. In a short period of time, we've deployed six million of these new remotes. Thanks to Tony Werner and his technology team's great customer experience, we're getting wonderful feedback from our customers already. We added another 438,000 broadband subscribers in the quarter, the best first quarter we've had in four years. Much like our improvement in video, the progress we are making is largely a result of improvements in churn. We are upping speeds, delivering best-in-class Wi-Fi access, and investing in more ways to add value to our customers. As a result, they are staying with us longer. Business services delivered another excellent quarter, with revenue growth of nearly 18%. This growth comes with very attractive margins for us, as you know. We continue to take share in small business and bring new competition and choice for midsize businesses as well as enterprise customers. Just as important as our strong service and subscriber metrics, Neil and the team are demonstrating terrific balance driving revenue per customer relationship forward at a healthy clip along with solid operating cash flow growth. Over at NBCUniversal, Steve and his team delivered another strong quarter. Operating cash flow increased by 10%, benefiting from particularly strong performance in Broadcast and our recent acquisition of Universal Studios Japan. Our TV business has performed well and it's had some good momentum. The advertising environment remains robust, which we believe sets up Linda Yaccarino and her team for a strong upfront. This year, we are unifying the upfront for NBC, Broadcast, Telemundo, and Cable Networks, reflecting the way we go to market as a strong and comprehensive portfolio. We feel great about our position, which will be strengthened as we now add Thursday Night Football to go along with an already strong list of sports properties. Speaking of strong sports properties, we recently surpassed $1 billion in national advertising sales for the Rio Olympics, achieving this milestone far earlier than the London Olympics. This is a very promising result, which reinforces our view of the attractiveness of this event. Meanwhile, MSNBC continues its impressive performance with its best ratings in three years and primetime up over 100%. Andy Lack and the news team are doing a wonderful job with the news organization, particularly through the early stages of this election cycle. In our Theme Parks, we're delighted about our trajectory, the momentum that we've created, and our roadmap with new investments in new attractions and additional hotel room capacity. Universal Studios Japan set attendance records in this just-ended fiscal year, and performed well in our first full quarter of ownership. Additionally, we just launched Harry Potter at Universal Hollywood and we expect it to follow the strong success we have seen with our other Potter attractions. We've got a unique and wonderful set of assets which provides Comcast NBCUniversal with many opportunities. All of this will be on display this summer when we put the full weight of the company behind the Olympics. I'm amazed at what we've accomplished in a short period of time as a combined company just five years in, and I think we're not only five years wiser and stronger but really better together. We're confident we remain on the right path to creating value for our customers and shareholders, and I couldn't be more excited about our future. Mike, over to you.
Michael J. Cavanagh - Chief Financial Officer & Senior Executive Vice President:
Good morning, everybody. Let's go right to the first quarter on slide four and cover the key financials. Overall, we delivered consolidated revenue growth of 5.3% and operating cash flow growth of 6.9% for the first quarter. At Cable, the primary drivers of growth were high-speed data, video, and business services; while NBCUniversal's results were driven by Broadcast, Cable Networks, and Theme Parks, which was positively impacted by the inclusion of Universal Studios Japan. Moving down the income statement, adjusted earnings per share for the first quarter was $0.84 a share, a 6.3% increase compared to a year ago. The cash flow was $2.8 billion in the first quarter, a decline of 11.9%, while free cash flow per share declined 8.8% to $1.14. We'll go into greater detail on these results on slides to come. Now, let's review the results of our businesses in more detail, starting with Cable Communications on slide five. Cable Communications delivered a solid first quarter. Revenue increased 6.7% to $12.2 billion as we increased customer relationships and grew total revenue per customer relationship by 4% to $146 per month. We added 269,000 customer relationships, 36% improvement in net adds compared to last year's first quarter, driven by growth in two-product and three-product customers and a reduction in churn across all products. In fact, video and high-speed data have each improved churn for 26 consecutive months. High-speed Internet continues to be the largest contributor to overall Cable revenue growth. Revenue increased 7.6% to $3.3 billion in the quarter, reflecting strong customer growth, customers subscribing to higher levels of service, and more modest rate adjustments compared to the prior year. Customer growth was strong, as we added a combined 438,000 net data customers in the quarter, which includes residential and business customers. We continue to differentiate and improve our product by increasing our speeds on existing tiers as well as offering the fastest in-home Wi-Fi with our advanced wireless gateways. At the end of the quarter, 77% of our residential customers received speeds of 50 Mb per second or greater and have one of our wireless gateways, both up significantly from the prior year. Video revenue remained healthy, increasing 3.9% to $5.5 billion in the quarter, primarily due to rate adjustments as well as customers subscribing to additional services, including premium channels, HD DVRs, and additional outlets. We added a combined 53,000 net video customers, our best first quarter result in nine years, driven primarily by another quarter of improved churn. We continue to make great progress rolling out X1 to new and existing customers, adding 1.1 million customers in the quarter, a 53% increase in net adds compared to last year. Nearly 35% of our total video customers have X1, which we believe is a real competitive differentiator. Coupled with the X1 technology is the breadth of content we offer customers both On Demand and with the compelling TV Everywhere offering. On X1, 86% of subscribers are using XFINITY on-demand monthly, viewing 25 hours a month on average; and 42% of subscribers are using our mobile TV Everywhere platforms monthly, up 32% from last year, viewing 7 hours a month on average. We think this adds great utility to our video service. Rounding out our residential products, voice revenue declined by 1.1% to $896 million in the first quarter, as customer additions were offset by a modest decline in ARPU. In the first quarter, we added a combined 102,000 net voice customers, up 33% versus a year ago. Now let's turn to business services, which continues to deliver excellent results. Revenue increased 17.5% to $1.3 billion, with the small business segment accounting for about 75% of our revenues and 60% of our growth. Revenue for the midsize business segment is growing at a faster rate than the small business segment, increasing its contribution as a percentage of total business revenue. Overall, business services has strong positive momentum, and continues to represent a large and attractive growth opportunity for the company. Finally, Cable advertising revenue increased 12.1% to $559 million. Excluding political revenue, our Cable advertising revenue increased 7.6% in the first quarter. Turning to slide six, first quarter Cable Communications operating cash flow increased 5% to $4.9 billion, resulting in a margin of 40.1% compared to 40.7% in the first quarter of 2015, driven by higher expenses primarily related to increases in programming costs and the investments we are making to improve the customer experience. Programming expenses grew 9.4%, reflecting programming contract renewals, as well as higher retransmit and consent fees and sports programming costs. As we've noted before, when we negotiate programming deals, we continue to value expanded content rights for our On Demand and TV Everywhere platforms. We continue to add more content, out-of-home rights, stacking rights, and back seasons, which helps ensure we have the most compelling and competitive video product on the market. Non-programming expenses increased 6.9%, reflecting our planned investment to improve the customer experience and to continue the rollout of X1. We've added technicians and service personnel, strengthened our dispatch teams and operations, and invested in training, tools, and technology. As a result, technical and product support costs grew 6.3%, and customer service expenses increased 8%. We continue to expect our 2016 Cable operating margin to be flat to down 50 basis points compared to 40.6% in 2015, as programming and other expense growth should be offset by modest rate adjustments, growth in high-margin businesses like high-speed data and business services, and continued overall cost discipline. Keep in mind for the second quarter, we face tough comparisons to last year's hugely successful Pacquiao versus Mayweather fight on pay-per-view. However, growth in high-margin political advertising revenue should provide more significant support for margin in the back half of the year. Now let's move on to NBCUniversal's results. On slide seven, you can see NBCUniversal delivered solid results in the first quarter, as revenue increased 3.9% and operating cash flow increased 10%. Adjusting to include the acquisition of Universal Studios Japan in last year's results, pro forma revenue was relatively flat, and operating cash flow increased 1.8%, more than offsetting the difficult comparison to a profitable Super Bowl and our strong Film results last year. This quarter's growth was driven by strong TV results, fueled by higher retransmission and affiliate revenues and the underlying strength of the advertising market. Cable Networks revenue increased 4%, and operating cash flow increased 6.4% to $956 million, reflecting higher distribution revenue, strong ad revenue, given the best advertising market we've seen in some time, and a modest increase in programming and production costs. Distribution revenue increased 5.9%, driven by contractual rate increases and contract renewals, partially offset by a slight decline in subscribers at our cable networks. Advertising revenue was flat compared to the first quarter of 2015, which included a benefit from a reduction in deferred advertising revenue. If we exclude this benefit, advertising growth would've been about 4%, driven by strong pricing, partially offset by audience rating declines at our cable networks. At Broadcast Television, while revenue declined 7.3%, we delivered outstanding operating cash flow growth of 56.5%, even with the profitable Super Bowl included in last year's results. This growth was driven by a few factors. First, the underlying strength of the advertising market. Excluding the Super Bowl, advertising revenue increased 9.6%, reflecting strong scatter pricing as well as one additional NFL game compared to last year's first quarter. Excluding the extra NFL game, advertising growth was still up high single-digits. Second, strong retransmission revenue growth was driven by recent step-ups. And last, programming and production costs were lower compared to last year, which included not only the Super Bowl but also more expensive prime time programming due to series finales. Film revenue declined 4.3% and operating cash flow declined 43.1% to $167 million, reflecting the difficult comparison to last year's strong film performance. Most notably, theatrical revenue declined 36.4% compared to last year's first quarter, which included the very successful Fifty Shades of Grey. In addition, home entertainment revenue declined 24.4% due to the strong performance of several releases last year, including Lucy. Partially offsetting this lower revenue was higher content licensing revenue and strong consumer products growth due to the Minions and Jurassic franchises. Theme Parks revenue increased 57.5% to $1 billion and operating cash flow increased 53.6% to $375 million in the first quarter of 2016. On a pro forma basis, revenue increased 9.6% and operating cash flow increased 3.3%. These results reflect the timing of spring break this year, stable guest attendance and higher per capita spending, partially offset by an increase in operating expenses, including pre-opening costs to support Harry Potter in Hollywood and The Flying Dinosaur in Japan. Now let's move to slide eight to review our consolidated and segment capital expenditures. Consolidated capital expenditures increased 9.2%, to $1.9 billion in the first quarter. At Cable Communications, capital expenditures increased 9%, to $1.6 billion for the quarter, equal to 12.9% of Cable revenue versus 12.6% in the first quarter of 2015. The increase reflects a higher level of investment and scalable infrastructure to increase network capacity, and an increased investment in line extensions as well as higher spending on customer premise equipment related to the deployment of the X1 platform and wireless gateways. Also included in each of these growth rates is the continued expansion of business services. In 2016, we will continue to invest into (18:29) these areas, as they are driving positive results in our business. For the full year, we continue to expect capital intensity to remain flat 2015, at approximately 15%. At NBCUniversal, first quarter capital expenditures increased 10% to $295 million, driven by the inclusion of Universal Studios Japan. We continue to expect NBCUniversal's CapEx to increase approximately 10% this year. We'll now finish up on slide nine. As I mentioned earlier, consolidated free cash flow declined 11.9% to $2.8 billion in the first quarter, reflecting growth in consolidated operating cash flow, offset by increased working capital as well as higher capital expenditures and cash paid for capitalized software and other intangible assets. We are successfully executing our plans for returning capital to shareholders, including dividend payments during the quarter totaling $611 million, up 6.9%, and share repurchases of $1.25 billion in the quarter, which are tracking to our $5 billion annual target. We ended the quarter right at 2 times net leverage, in line with our stated target. That concludes our summary of the quarter. I hope that everyone now has a good sense for how pleased we are with our results as well as our momentum. Now I'll turn it back to Jason to lead the Q&A.
Jason S. Armstrong - Senior Vice President-Investor Relations:
Thanks, Mike. Regina, let's open up the call for Q&A please.
Operator:
Thank you. We will now begin the question-and-answer session. Our first question comes from the line of Ben Swinburne with Morgan Stanley. Please go ahead.
Benjamin Daniel Swinburne - Morgan Stanley & Co. LLC:
Thanks. Good morning. Neil, the customer metrics obviously speak for themselves. I'm just wondering if you could spend a minute talking about the kind of churn versus connect dynamic and how much of an opportunity is there to continue to bring churn down. For example, if X1 goes from 30-odd percent to 60%, is that going to continue to drive churn lower? And is there anything you're thinking about to drive connects up as you think about segmenting the market, and if (20:49) guys aren't doing today? And then Mike, on the non-programming cost growth, which you called out at 7%, is that the kind of investment you need to sustain this top line or should investors think that there should be some leverage in that broad cost bucket over time? Thank you.
Neil Smit - President & Chief Executive Officer, Comcast Cable & Senior Executive Vice President:
Hi, Ben. I'll speak to connects and churn. Connects have been strong. I didn't want to say this, that the churn is the only driver there. We've had strong connects and they're driven by good segmentation of the market. We're segmenting different customer bases. We're rolling out great products, X1, 35% of the customer base now as well as voice remote. I mean, we've got 160 million commands on the voice remote part (21:33). So we're seeing great usage there. The customer experience we spent a lot of time on and I think that's helping churn. X1 is helping churn. And I think also, we've developed new sales channels like Amazon we announced earlier this quarter, though I think it's a combination of driving connects and reducing churn. The churns went down for 26 consecutive months, as Brian mentioned, and I see that trend continuing. I think that we're doing the right things in the customer experience, we're doing the right things on the product side, and we're doing the right things in the channel development side. So I see good trends continuing.
Michael J. Cavanagh - Chief Financial Officer & Senior Executive Vice President:
And I'll just follow on that. I mean we're – on the investment and expense, and we're just playing offense and following the growth and progress that we're making. It's all success-based, so we'll keep doing what we're doing behind customer service, product, technology, and you've seen that on the non-programming side, but we'll get leverage over time as the customer service experience settles down, but we're not giving guidance today, Ben.
Benjamin Daniel Swinburne - Morgan Stanley & Co. LLC:
Thank you both.
Operator:
Your next question will come from the line of Craig Moffett with MoffettNathanson. Please go ahead.
Craig Eder Moffett - MoffettNathanson LLC:
Hi. Good morning. Brian, a question for you. I know you can't talk about M&A specifically, but maybe more broadly, it's now been about seven years since – or getting on to be seven years since you first stepped in for NBCU. I wonder if you could just reflect on how you see the relative values of content and distribution, and how you see the relative negotiating leverage of content distribution as we see more of these kind of programming disputes like the one that DISH just had with Viacom?
Brian L. Roberts - Chairman & Chief Executive Officer:
Well, first of all, it's been five years since we closed NBC Universal and it's been a wonderful experience in all regards, and exceeded our expectations in almost every business. And we've talked a lot about that. I also think that putting the two together, we feel we're better together. I said that in the upfront remarks and almost every senior executive of the company sees a benefit from some other part of the company in their part of the company. And that is part of Symphony. When I think about the Olympics – I just touched on briefly in my opening remarks – you will see XFINITY's coverage of the Olympics will be unlike any television on the X1 experience that's ever been presented to a consumer for a live sporting event. And NBC coverage itself will be unprecedented if you just go back a few years to see how much this landscape has changed. And the companies that are leaning in toward that and are well-positioned, I can't think of a better company than ourselves. As to the relative value, these things evolve and go up and down, and the relationship between the two in terms of carriage disputes and other things, they're both great businesses. And that was our fundamental premise all along. I think I first learned that being on Ted Turner's board when Comcast was purely a cable company. It's a worldwide business, it grows all (25:00) in different ways, but they're in the same sort of system where together, the value tends to head in the same direction. And at any one time, one part of the ecosystem can be doing better than another part of the ecosystem, but in the end, we're bringing great experiences to consumers. You need their content, you need innovative distribution technologies, and that's how we're running our company. And I hope that's responsive to your question. Thanks for asking.
Craig Eder Moffett - MoffettNathanson LLC:
If you had your druthers, would you rather have more of one than the other? I mean, you tried to buy some more distribution and now, at least, there's some speculation you're interested in more content. Is there one that you find more attractive at the moment?
Brian L. Roberts - Chairman & Chief Executive Officer:
I'm not going to comment on that regard, and if you have more than one kid, you love them equally, and I don't know any other way to put it than they're both great businesses, and everything is specific to the situation. But we have very rigorous returns, our track record, it comes down to operating excellence. And just looking at Neil and Steve and their teams behind them, and I think that's what is the story today with these results. Both parts of the company remain at an exceptional level, in my opinion.
Craig Eder Moffett - MoffettNathanson LLC:
Well said. Thanks, Brian.
Jason S. Armstrong - Senior Vice President-Investor Relations:
Thanks, Craig. Next question, please.
Operator:
Your next question comes from the line of John Hodulik with UBS. Please go ahead.
John Christopher Hodulik - UBS Securities LLC:
Thanks. Maybe a regulatory question for Brian. The FCC seems determined to fold cable underneath the special – or what they're now calling the business data services regime, and we should get some more color on that on Thursday. Just, what's your thoughts on that? And then, maybe somewhat related questions, Verizon's been making a lot of comments about eventual 5G rollout, any sort of early thoughts on the competitive environment, or how that's likely to evolve as 5G technology develops? Thanks.
Brian L. Roberts - Chairman & Chief Executive Officer:
Let me let Neil start with the special access (27:06). Go ahead, Neil.
Neil Smit - President & Chief Executive Officer, Comcast Cable & Senior Executive Vice President:
Yeah, well, the Chairman recently claimed that there was limited competition in the business data services area and it needed more regulation. I can say that we compete every day for that business, and it seems kind of counterintuitive that the FCC would want to impose regulations on a new entrant such as us, who's bringing more competition to the business. I think we haven't seen the proposed rulemaking yet, so it's probably premature to comment any further on it, though.
Brian L. Roberts - Chairman & Chief Executive Officer:
Your second question was?
John Christopher Hodulik - UBS Securities LLC:
It was on 5G. As you guys have probably heard, Verizon is talking a lot about rolling it out, really starting in 2018, as a sort of fixed wireless replacement for cable plan. I mean obviously, it's a little bit down the road, but just any sort of early thoughts on 5G and fixed wireless as a potential competitor to cable?
Neil Smit - President & Chief Executive Officer, Comcast Cable & Senior Executive Vice President:
Let me speak to that. 5G is an exciting new platform, and it's still in the very early days. We think that the propagation distance is fairly short, about 300 foot radius. The antennas are going to need space and power and backhaul, and it has – the spectrum doesn't really pass through objects like trees and buildings very well. But we think we're very well-positioned, because we have space and power and backhaul, as well as a field force to be able to install all the antennas and maintain the services and provide the backhaul that would be required. So we're going to continue to monitor, it's still a way – early in the game, and we feel well-positioned.
John Christopher Hodulik - UBS Securities LLC:
Great. Thanks.
Jason S. Armstrong - Senior Vice President-Investor Relations:
Thanks, John. Next question, please.
Operator:
Your next question comes from the line of Phil Cusick with JPMorgan. Please go ahead.
Philip A. Cusick - JPMorgan Securities LLC:
Hey, guys. Thanks. First, a follow-up. Churn is improving nicely. You said it's been really sustained. Is there a case to be made to ease off on marketing to offset the cost growth in other parts of the business if this continues, and to support margin a little bit? And then second, on the opening up of the China market for film next year, how are you working toward that? Is that a real opportunity on the Universal side? Thanks.
Neil Smit - President & Chief Executive Officer, Comcast Cable & Senior Executive Vice President:
Concerning the churn side, we've gotten very detailed. We have a data department that Ed Purcell (29:28) runs that's very detailed in how it segments the customer audience, and which segments we're going after. And we're very specific about that, and go after the high value, long CLB (29:44) customers. So I think where we see the opportunity, we're going to spend the marketing dollars, and we'll continue to provide great service and manage the churn as appropriate. I think the churn is an accumulation of a lot of different things we're doing in the business
Brian L. Roberts - Chairman & Chief Executive Officer:
One of the things I just want to add, that I think that Neil and Dave Watson and the team have calibrated, not just subscriber results, but also revenue and cash flow, and there's a balance that is pretty different than I think I've seen anybody else quite have, over a sustainable number of quarters. And so the investment we're making in service, investment in innovation and marketing, it's all working, but it's not at the expense of one or the other. And as you drive us forward, I think Neil, you'll be making judgments every day on that balance. But that's what I personally find appealing in some of the results, is that we're not just going on one side or the other.
Neil Smit - President & Chief Executive Officer, Comcast Cable & Senior Executive Vice President:
(30:54) Dave Watson and Cathy Avgiris and the field teams have done a great job just driving the business on a consistent basis.
Stephen B. Burke - Chief Executive Officer, NBCUniversal & Senior Executive Vice President, Comcast Corp.:
So China, it's amazing how far we've come in the last few years. We had no employees in China several years ago. We now have a very good team, a movie team, a consumer products team, and we spent a lot of time, and have discussed on previous calls, trying to get going on building a theme park in Beijing. And that's going according to plan. So, China represents a big, big opportunity for the company. It already is a significant profit generator. Fast & Furious, for example, we did over $400 million in China. But as that market grows, I think it's very important that we be there, and I think we're doing all the things that you would expect us to do, and have a lot of big movies coming out in China in the next year, and want to make sure that we're doing everything we can to grow that market as aggressively as possible.
Philip A. Cusick - JPMorgan Securities LLC:
Thanks, guys.
Jason S. Armstrong - Senior Vice President-Investor Relations:
Thanks, Phil. Next question please.
Operator:
Your next question comes from the line of Jessica Reif Cohen with Bank of America Merrill Lynch. Please go ahead.
Jessica Jean Reif Cohen - Bank of America Merrill Lynch:
Thank you. I have one for Steve and one's for Neil. Steve, on the upfront, I'd love to get your view of how this will turn out. You're coming to the market with a unified approach, which seems really logical but it's obviously never been done before. And within that context, so I'm wondering what the advertiser response has been so far. And within the context of the upfront, can you talk a little bit about Telemundo, which doesn't get that much attention, but you're a solid 40% share of the market at this point? And then for Neil, you've talked a lot about the drivers of video subs, which is phenomenal. I'm just wondering if you could drill down a little bit on what you're doing in customer service that's different this year versus last and what your plans are for next year. For example, like the Uber- (32:54) like app available across the footprint. Thank you.
Stephen B. Burke - Chief Executive Officer, NBCUniversal & Senior Executive Vice President, Comcast Corp.:
So regarding the upfront, let me talk a little bit about the market. A year ago, a lot of advertisers pulled back and didn't spend as much in the upfront. I think part of the thinking was we can always spend later and there's plenty of places to spend our money on digital. I think the emotion of the market has swung pretty dramatically over the last year. I think people have come to the realization that broad television reach is really important in a campaign that digital has a place but television has a big place. And a lot of people, I think, who did not come into the upfront market last year paid significantly more in what has been one of the strongest scatter markets I've ever seen. So in terms of market dynamics, we're going into the upfront season, I think, with a lot of wind at our back, and my prediction is that it's going to be a strong upfront. We think we're in the pole position for that strong upfront. We represent about 20% of the eyeballs in television, if you add up broadcast and cable. NBC is on its way to its third annual 18 to 49 victory. We're doing very well in sports and news at NBC. And then our cable channels are strong. I'm glad you pointed out Telemundo. Telemundo used to be a weak second. We're beating Univision most nights at 10:00 and have closed the gap with Univision. And I think in a number of our channels, we're still underpriced relative to people that we're beating or close to or at least competitive to. So I think we're going into the upfront in a very strong position. And as you said, we sell all of our channels and all of our digital properties together under the unified direction of Linda Yaccarino our head of ad sales, which is an advantage for advertisers, but also, given our position, we tend to talk to people first, and that's exactly where we want to be. So I think we're going into this upfront with a better upfront, a better more unified approach, and more strength than we've ever had, and we'll see how it all plays out.
Neil Smit - President & Chief Executive Officer, Comcast Cable & Senior Executive Vice President:
Jessica, concerning customer experience, we're focusing on a few things. One is making the experience all digital, so the customer, if they don't want to call an agent, doesn't have to. They can do everything they need to do, from a customer service perspective, online or digitally. We're working very closely on the first 90 days on the onboarding experience, making sure that's a perfect experience, that's a higher churn environment. We're focusing on reliability of the products and the network, making sure they're always up. We said at Intex (35:40) a year ago, we have the best product in the market, and I think we're delivering that now. We had the lowest days and call-in (35:49) rate in years. We took out 11 million calls. We had the highest first contact resolution rate in years as well. So we're seeing the results but it's focused across a number of fronts. And the team – Charlie Herrin and the team have done a great job getting organized around the five key journeys, and we're delivering – we're changing the way we look at the business through the customer lens, and it's really changed the way we go about doing things.
Unknown Speaker:
Yeah.
Jessica Jean Reif Cohen - Bank of America Merrill Lynch:
Great. Thank you.
Jason S. Armstrong - Senior Vice President-Investor Relations:
Thanks, Jessica. Next question please.
Operator:
Your next question will come from the line of Jason Bazinet with Citi. Please go ahead.
Jason Boisvert Bazinet - Citigroup Global Markets, Inc. (Broker):
I just had a question for Mr. Burke. For years, the Street always was unwilling to put a multiple on the studio division, given its driven (36:42) nature. That seems to be changing a little bit as the failure rate of the franchise film falls If you look to (36:46) monetize those franchises across divisions they're increasing (36:50). Would you say that's an explicit strategy of your studio to focus on franchise films?
Stephen B. Burke - Chief Executive Officer, NBCUniversal & Senior Executive Vice President, Comcast Corp.:
Oh, absolutely. Five years ago, we had one franchise, Fast and Furious. Today, we have eight franchises, and we're hard at work trying to build more. And we spend a lot of time trying to figure out where films are in the arc of the franchise. The franchise eventually declines and leaves and we're doing everything we can to make sure that the franchises that we have are strong as possible. We did – our Film group five-year plan review was just yesterday and we spent half the time talking about how to take care of franchises, make sure that they stay fresh, create new ones, make sure that they're fully monetized in consumer products and around the world. So it's a key, key part of our company and again, we've made tremendous progress in the last five years being in the position we are now where we can look forward to these franchises continuing to come back and succeed for many years to come.
Jason Boisvert Bazinet - Citigroup Global Markets, Inc. (Broker):
Thank you very much.
Jason S. Armstrong - Senior Vice President-Investor Relations:
Thanks, Jay. Next question, please.
Operator:
Your next question comes from the line of Brett Feldman with Goldman Sachs. Please go ahead.
Brett Feldman - Goldman Sachs & Co.:
Thanks for taking the question. I would be interested in hearing you comment on the future of the set-top box. If we look at what you're doing, on the one hand, you're making a big commitment to it through the X1 deployment, but you're also out there with your partner program and your recent announcement with Roku and Samsung. And so maybe just getting a view for how you think the marketplace is going to evolve. And then were you surprised at all by the FCC's reaction to the announcement that you had with Roku? It would seem that it would align with their set-top box reforms and yet they came out somewhat harshly against it.
Neil Smit - President & Chief Executive Officer, Comcast Cable & Senior Executive Vice President:
Well, we think the X1 platform is the best there is in the market right now and we're seeing great results from it. Churn is down, VOD is up, more DVRs, more additional outlets, so it's hitting on all cylinders. We also want to make our content available to as many customers or potential customers as possible, and we want have the best content available. So we think the way to approach it is instead of coming up with new hardware that will probably be outdated in a short period, the apps-based approach was the right approach. And the deals that you referred to with Roku and Samsung are HTML5-based apps that provides the full suite of services. So set-top boxes will continue to be part of our ecosystem and as will apps. Brian?
Brett Feldman - Goldman Sachs & Co.:
And will the... (39:38)
Brian L. Roberts - Chairman & Chief Executive Officer:
Go ahead. What were you going to say?
Brett Feldman - Goldman Sachs & Co.:
I was just going to ask your comments on the FCC's set-top box proposed reforms and their reaction to the partner program.
Neil Smit - President & Chief Executive Officer, Comcast Cable & Senior Executive Vice President:
Yeah, I thought their reaction was unnecessary. I think that we are working hard with our partners. We've had over 40 companies call us to sign up for the partner program since then, and so there's great interest in the ecosystem to get access to our XFINITY app, and so I thought it was uncalled for.
Brett Feldman - Goldman Sachs & Co.:
Okay. Thanks for taking the question.
Jason S. Armstrong - Senior Vice President-Investor Relations:
Thanks, Brett. Next question please.
Operator:
Your next question comes from the line of Anthony DiClemente with Nomura. Please go ahead.
Anthony DiClemente - Nomura Securities International, Inc.:
Good morning. Thanks for taking my questions. I have one for Mike and one for Neil. Mike, I think as a follow-up from an earlier question, from Ben's question, but can you talk any more specifically about the drivers of the 9.4% growth in programming expense in the quarter? I realize you had renewals on the content side, you're adding more content rights as you described in your remarks, but I think investors continue to wonder if this sort of 9% to 10% programming expense growth rate that we're seeing continues into 2017, or if it moderates as you get beyond some of the onetime renewals – some of those onetime step-ups with your partners? And then for Neil, it looks like on the high-speed data side that ARPU decelerated a touch in the quarter. I know you didn't have modem fee increases, but I think pricing power on broadband is something investors assume that's an arrow that you have in your quiver. So, just wondering if you could update us on how you think about broadband pricing this year and in the longer term? And if you have anything to say about what the FCC said about Charter not being able to impose caps on data usage. Any thoughts there would be appreciated. Thanks, both.
Michael J. Cavanagh - Chief Financial Officer & Senior Executive Vice President:
Anthony, it's Mike. On program expense, what we're seeing thus far and for this year is consistent with what we had said at the beginning of the year, which is about 10% increase in programming expenses. And you hit the reasons; we have big – certain renewals happening now and over the course of this year. As far as going beyond this year, long term, you look back over time and long-term trends have been in the high single-digits, so we're running a little higher than – in the near term than that. But that is, again, due to just having some of our big contracts coming back up for renewal.
Neil Smit - President & Chief Executive Officer, Comcast Cable & Senior Executive Vice President:
And concerning HSD, I mean, we're very pleased with the 7.6% growth and the 438,000 subs. We feel good about the business. It goes back to that balance that Brian referred to. We've increased speeds 16 times (42:33) in the last 14 years. We're rolling out DOCSIS 3.1. We have tens of millions of Wi-Fi hotspots and so we continue to add value to the business. I think there's pricing opportunity going forward as we continue to add value. Concerning the Charter caps, I'd prefer not to comment on that. That's still pending.
Anthony DiClemente - Nomura Securities International, Inc.:
Okay. Thanks a lot.
Jason S. Armstrong - Senior Vice President-Investor Relations:
Thanks, Anthony. Question, please.
Operator:
Your next question comes from the line of Bryan Kraft with Deutsche Bank. Please go ahead.
Bryan Kraft - Deutsche Bank Securities, Inc.:
Good morning. I have one for Mike and one for Steve. Mike, I wanted to ask about cash paid for intangible assets. These investments have been growing at a pretty good rate over the past couple of years, particularly in recent quarters. Can you talk about what's been driving the growth and how we should think about those investments going forward? And then, Steve, I was just wondering if you could comment on where the DISH carriage negotiations stand, and do you feel that you're making any progress at this point? Thank you.
Michael J. Cavanagh - Chief Financial Officer & Senior Executive Vice President:
Okay. So, I'll just comment and if Neil wants to pile in, he can. But on the software intangible side, this is the other side of the offensive investments we're making in X1, cloud, cloud DVR, our home products, smart Internet. When we build software, we improve our backbone through some infrastructure investments, some of that rolls through software intangibles. So, it's the same story as what's going on in CapEx, and investing behind the growth we're seeing.
Neil Smit - President & Chief Executive Officer, Comcast Cable & Senior Executive Vice President:
I think we're in good shape with DISH. I think we have a meeting of the minds. We don't have a signed deal yet, but I think we will have one in the not-too-distant future.
Bryan Kraft - Deutsche Bank Securities, Inc.:
Okay. Great. Mike, if I could just follow up. I mean, as you get through the X1 rollout which is, on the CapEx side, is more hardware-driven, I think most of us would expect the capital intensity to decline. But on the software side, should we expect the same, because it seems like the business is becoming more software-driven? So, is that going to take on maybe a different trajectory as you get toward the end of the X1 deployment?
Michael J. Cavanagh - Chief Financial Officer & Senior Executive Vice President:
I'd say that continues to be on a trajectory. We are investing a lot in innovation, that's the point of what we've been doing on the product side, so that will continue. It's a small – obviously, a much smaller amount than the hardware side, but it has been on a higher growth rate and I'd expect it to, as long as we're seeing great results, continue to be biased towards innovating and getting great products out there.
Bryan Kraft - Deutsche Bank Securities, Inc.:
Okay. Thank you.
Jason S. Armstrong - Senior Vice President-Investor Relations:
Thanks, Bryan. Next question, please.
Operator:
Your next question comes from the line of Mike McCormack with Jefferies. Please go ahead.
Mike L. McCormack - Jefferies LLC:
Hey, guys. Thanks. Neil, maybe a quick comment on AT&T's DIRECTV Now announcement rolling out later this year, sort of a true nationwide full-bundled offering, presumably – if and when they get the rights, whether or not that changes your thought on the competitive landscape? And I guess, for Comcast specifically, could you do the same thing? Are there Title VI or LFA requirements that would prevent you from doing so? And then I guess, for Mike, Cable OCF margins, can we just get a sense for how you think about the pacing throughout the year on quarters?
Neil Smit - President & Chief Executive Officer, Comcast Cable & Senior Executive Vice President:
Yeah, so on the AT&T announced product, there's no reason we couldn't do something very similar from a technology perspective or a rights perspective. We just have to go get the rights and deploy the product. We thus far haven't seen an OTT model that really hunts, (46:18) but we'll continue to stay tuned in to the market and be prepared to respond accordingly.
Michael J. Cavanagh - Chief Financial Officer & Senior Executive Vice President:
And on Cable margins, it's quarter-by quarter; seasonality will drive things a little bit. I mentioned last year's second quarter, we had the Pacquiao fight in what is usually a seasonally weaker quarter. But full year is, as we said, last year was 40.6% Cable margins and, as we said at the beginning of the year, it'd be flat to down 50 basis points, and that continues to be what we see.
Mike L. McCormack - Jefferies LLC:
Great. Thanks, guys.
Jason S. Armstrong - Senior Vice President-Investor Relations:
Thanks. Mike. Next question, please.
Operator:
Your next question comes from the line of Vijay Jayant with Evercore ISI. Please go ahead.
Vijay Jayant - Evercore ISI:
Hi. Thanks. Two questions, please. Steve, just want to get some color on the Cable net underlying subscriber trends. Obviously, we have some sense on what cord cutting is, but on the cord-shaving side, any color? I mean, we've been thinking it's about a 2% decline on the base, but is that changing? Any color there would be great. And then for Neil, I understand there's a big cost element on the operating cost side for set-top box-related costs, structurals, (47:33) customer care. So, in a longer-term environment where set-top box possibly goes away, if that's the case, how much cost can go out from that line? That would be great to understand. Thanks.
Stephen B. Burke - Chief Executive Officer, NBCUniversal & Senior Executive Vice President, Comcast Corp.:
So, in terms of cord cutting, cord shaving, we don't see much change at all. The numbers you – the 2% you talked about is not far off from what we're seeing, and some of it is shaving and some of it is cutting. And the interesting thing about the Cable Network business is the overall resiliency. If you look at the affiliate stream and the advertising stream and the desire for advertisers to buy broadly-distributed, highly-rated cable channels being stronger than ever. So, as a business, it's not going to grow – we've said before and we'll say again, it's not going to grow the way it did 10 years ago. But it's still a good business for us, and we don't see any major change, in terms of what's going on with sub trends.
Neil Smit - President & Chief Executive Officer, Comcast Cable & Senior Executive Vice President:
Concerning set-top boxes (48:32) as we put more up in the cloud and go to IP video, we think the cost of the set-top boxes and the overall hardware in the house will come down. We still believe there's a need for hardware in the house, at least at the gateway level, and we've got IP video in the labs now and we'll continue to look at the right balance to get the best content and all the content to our customers while managing the CapEx cost. But in terms of CapEx, CPE is in the 40% to 50% range of our CapEx spend, so that would be the amount overall that would be under development.
Vijay Jayant - Evercore ISI:
Great. Thank you.
Jason S. Armstrong - Senior Vice President-Investor Relations:
Thank you, Vijay. Next question, please.
Operator:
Your next question comes from the line of Marci Ryvicker with Wells Fargo. Please go ahead.
Marci L. Ryvicker - Wells Fargo Securities LLC:
Thanks. Two quick questions. First, in terms of Cable, Charter is being asked to overbuild 1 million broadband subs and, looking at how big of an issue this might be, since this is the first time cable operators will actually compete against each other. I know it's early, but do you have any thoughts about this that you can share with us? And then secondly, for Steve, within NBCUniversal, and I guess just in general, we keep seeing declines in Cable subs but not Broadcast. Can you talk about what's driving the difference?
Neil Smit - President & Chief Executive Officer, Comcast Cable & Senior Executive Vice President:
This is Neil. I'll comment on the Charter overbuild. I think it's early to comment on it, since we haven't seen the details. But generally speaking, Comcast is in urban markets and these urban markets have been overbuilt by one or another telco. And so, we're in a very competitive environment as it is, and we think we're well-positioned.
Stephen B. Burke - Chief Executive Officer, NBCUniversal & Senior Executive Vice President, Comcast Corp.:
So, the Broadcast business is a real positive, I think, in the overall NBCUniversal story, if you look at where the company was five years ago and where it is today. The most highly-rated channels, I think, are going to be staying in the most bundles and are going to be watched by the most people, continue to be watched by the most people, and I put NBC obviously right at the top of that list. Retransmission consent has been a tremendous benefit to our Broadcast business, both the retransmission we get from our own stations and the share we get from our affiliates. If you add those two numbers together, that was a number around zero five years ago and it's a number around $800 million today, something like that. And also on the advertising side, I think, particularly the live events, you've got Olympics coming up for 17 days, our ratings will be higher than all – if you add the other three broadcasters together, we will be a multiple of anyone else's ratings for 17 days. Imagine how valuable that is to someone who's trying to build a brand or introduce a new car or do something major in terms of changing the opinion of people in America. So, it's interesting. I would not have predicted this 10 or 20 years ago but it feels like Broadcast is getting stronger and stronger in this period. We have to keep putting good shows on and it's tougher and tougher in a fragmented world to get a rating. But when you do, you do get – you get rewarded for it significantly.
Marci L. Ryvicker - Wells Fargo Securities LLC:
Got it. Thank you.
Jason S. Armstrong - Senior Vice President-Investor Relations:
Thanks, Marci. Regina, we'll take one last question.
Operator:
Your last question will come from the line of Frank Louthan with Raymond James. Please go ahead.
Frank Garreth Louthan - Raymond James & Associates, Inc.:
Great. Thank you. Can you comment a little bit more on the Amazon channel partnership and how important you feel that channel partners like Amazon and others will be to the products that you have going forward?
Brian L. Roberts - Chairman & Chief Executive Officer:
It's in the early stages of the partnership, but it's worked very well. They've been a great partner in helping us understand how to better sell contextually. In other words, if you buy a laptop, do you want an HSD service? If you buy a television, do you want a video service? So, the contextual sales aspect they've been very helpful in working with us. Concerning – we've developed a number of other channels. Our stores are doing very well. XFINITY On Campus is doing very well. So, we continue to – every year, we seek to develop new channels and Amazon, we see great promise in.
Frank Garreth Louthan - Raymond James & Associates, Inc.:
Okay. Great. Thank you.
Jason S. Armstrong - Senior Vice President-Investor Relations:
Thank you. Yeah. Thanks a lot, Frank. We'll wrap the call up there. Thanks, everyone, for joining us. Regina, back to you.
Operator:
There will be a replay available of today's call starting at 11:30 a.m. Eastern Time. It will run through Wednesday, May 4, at midnight Eastern Time. The dial-in number is 855-859-2056 and the conference ID number is 68923741. A recording of the conference call will also be available on the company's website beginning at 12:30 p.m. today. This concludes today's teleconference. Thank you for participating. You may all disconnect.
Executives:
Jason S. Armstrong - Senior Vice President-Investor Relations Brian L. Roberts - Chairman & Chief Executive Officer Michael J. Cavanagh - Chief Financial Officer & Senior EVP Neil Smit - President & Chief Executive Officer, Comcast Cable & Senior Executive Vice President Stephen B. Burke - Chief Executive Officer, NBCUniversal & Senior Executive Vice President
Analysts:
Craig Eder Moffett - MoffettNathanson LLC Jessica Jean Reif Cohen - Bank of America Merrill Lynch Benjamin Daniel Swinburne - Morgan Stanley & Co. LLC John Christopher Hodulik - UBS Securities LLC Vijay Jayant - Evercore ISI Jason Boisvert Bazinet - Citigroup Global Markets, Inc. (Broker) Brett Joseph Feldman - Goldman Sachs & Co. Anthony DiClemente - Nomura Securities International, Inc. Marci L. Ryvicker - Wells Fargo Securities LLC Bryan Kraft - Deutsche Bank Securities, Inc. Mike L. McCormack - Jefferies LLC
Operator:
Good morning, ladies and gentlemen, and welcome to Comcast Fourth Quarter and Full Year 2015 Earnings Conference Call. At this time all participants are in a listen-only mode. Please note that this conference call is being recorded. I will now turn the call over to Senior Vice President Investor Relations, Mr. Jason Armstrong. Please go ahead, Mr. Armstrong.
Jason S. Armstrong - Senior Vice President-Investor Relations:
Thank you, Operator, and welcome everyone. Joining me on this morning's call are Brian Roberts, Mike Cavanagh, Steve Burke and Neil Smit. Brian and Mike will make formal remarks and Steve and Neil will also be available for Q&A. As always, let me now refer you to slide number two which contains our Safe Harbor disclaimer and remind you that this conference call may include forward-looking statements subject to certain risks and uncertainties. In addition, in this call we will refer to certain non-GAAP financial measures. Please refer to our 8-K for the reconciliation of non-GAAP financial measures to GAAP. With that, let me turn the call to Brian Roberts for his comments. Brian?
Brian L. Roberts - Chairman & Chief Executive Officer:
Thanks, Jason and good morning, everyone and thank you for joining us today. 2015 was a terrific year for Comcast NBCUniversal, and I couldn't be more pleased with the strong operational performance and financial results that we delivered both for the fourth quarter and for the full year. Honestly, 2015 was not without its challenges. But instead of letting those challenges become real distractions, our company pivoted and executed extremely well, particularly in the second half of the year. I'm so proud of our resilience and leadership team for creating the momentum that is now driving us forward in 2016. Neil Smit and Dave Watson and everyone at Comcast Cable is heroic in my mind, for not only staying focused, but generating the best yearly video subscriber results that we've had in nine years and the best broadband subscriber results that we've had in eight years. We ended on a high note as our fourth quarter video net additions were our strongest quarterly results since the first quarter of 2007. At the same time, we expertly balanced these great customer metrics with solid financial performance. At NBCUniversal, Steve and his team exceeded expectations once again. We set new box office records, achieved number one ratings in Broadcast from morning to primetime, to late-night. Continued the outstanding progress in our Theme Parks and sustained healthy profits at Cable Networks. Altogether, Comcast NBCUniversal made incredible strategic operational and financial progress in 2015 and did this through a collaborative culture where our businesses are focused on strengthening themselves and each other. Overall, we grew revenue 8.3% in 2015 and operating cash flow by 7.7%. We generated close to $9 billion in free cash flow and increased cash return to shareholders by over 40%. After reviewing our performance and outlook with our board, we are announcing today our decision to raise our dividend by 10% marking the eighth consecutive annual increase. We've also increased our stock repurchase authorization to $10 billion and we expect to repurchase $5 billion of stock in 2016. Comcast NBCUniversal is indeed a special company. This is a time of exciting change in media and technology, and we are uniquely positioned. We have a diversified portfolio of businesses working well together and the best suite of products, content and experiences that we've ever had. So with that, let me talk about some of our specific achievements in 2015 and a few of the things that we're looking forward to in 2016 and beyond. Starting with NBCUniversal, we've now fully doubled the operating cash flow since we announced the acquisition in 2009. In our TV business, we maintained our number one ranking in broadcast primetime and saw continued success in The Voice and Blacklist, paired nicely with some new breakout hits, including Blindspot. In addition, we build on the strength of our Chicago franchise with our new show, Chicago Med. Sunday Night Football remained TV's number one primetime show for the fifth year, grew viewership by 6% and completed the highest-rated season in its history. And as I mentioned, we exit 2015 with strength across all parts of the day with the Today Show, Nightly News and Late Night all number one in their respective categories. NBC Sports Network had its most-watched year ever driven by NASCAR's debut and the continued growth of English Premier League and NHL. USA's Mr. Robot just won the Global Globe and the Critic's Choice Award for the best drama on television, a terrific accomplishment. Congratulations to Bonnie Hammer and her team. Film had the best year in its history. Jurassic World, Furious 7, Minions and Fifty Shades of Grey, along with other titles, were hugely successful. With $6 billion in worldwide box office receipts, two-thirds of which was international, and a strong and growing list of franchises, Universal Pictures is in a great position for ongoing success. And finally, Theme Parks had another outstanding year. We again grew revenues and operating cash flow double digits through our proven formula of new attractions complemented by additional hotel room capacity. From Harry Potter, to Transformers and Fast & Furious, our team at Universal Parks and Resorts has been on a fantastic run and there's plenty of growth on the horizon with our recent acquisition of a 51% stake in the park in Osaka, Japan, a new Harry Potter attraction opening in Hollywood, a new water park being built in Orlando, a brand new park being designed for Beijing and our focus on increasing hotel room capacity. At Cable, I feel we stand out in the industry, delivering a healthy balance between solid improvements in subscriber metrics, coupled with very strong financial performance. In 2015, we added 666,000 customer relationship and that's a 86% improvement versus last year. And at the same time we increased revenue per customer relationship a healthy 4.2% and grew operating cash flow 5.6%. In 2015, we made improving customer service our main focus. I'm really pleased that as we sit here today, we are seeing great progress. In fact, we achieved significant improvements across the key metrics we use to track customer satisfaction, with some of our best customer metrics in years. We are going after each of the areas that have the most impact on the customers' experience. In 2015, we also continued to take our new products to scale. Our voice remote is the latest example, with 4 million activated since our launch just eight months ago. The result of these investments are showing up in our subscriber trends where we're seeing notable improvements, particularly in reduced churn across all product categories. Business Services, under Bill Stemper, has now exceeded a $5 billion revenue run rate while maintaining a growth of 20%, which is remarkable. We recently launched into the enterprise segment and have some good early traction in this market to go along with the robust share gains in small and medium-size businesses. Overall, our progress during 2015 sets up incredibly well to be successful in 2016 and beyond. In cable, we are aligned around a few critical top priorities. The first is to continue our progress in transforming the customer experience, and as we've seen, our customers are responding to our efforts in a resounding way and we will keep pushing hard. Second, we will focus on driving share growth through even better products, faster speeds and additional customer segmentation. Finally, technology leadership will remain at the forefront as we enhance X1 and drive it deeper into our customer base, roll out DOCSIS 3.1 to deliver gigabit speeds at scale and to continue to develop solutions for more targeted advertising. At NBCUniversal, we feel great about our position and the range of opportunities ahead of us. We are proud to bring the 2016 Olympics in Rio to the American people, delivering the most comprehensive and technologically advanced Olympics in history. We are also excited to open a new Harry Potter attraction in Hollywood, add The Secret Life of Pets to Illumination's growing list of animated films, and this week's exciting announcement that NBC will now be the home to five Thursday Night NFL games. We continue to be entrepreneurial and look for ways to invest and grow. Like our investments in Vox and BuzzFeed, and our partnership with the Tower's (10:00) Michael Angelakis new venture, which recently launched with a talented team who are scouring the globe for smart investments. So on a final note, I am excited about all the opportunities that lie ahead, and believe we will approach them with the same level of operational excellence and financial discipline that has served us so well for more than five decades. Mike, over to you.
Michael J. Cavanagh - Chief Financial Officer & Senior EVP:
Thanks, Brian, and good morning, everybody. Since Brian covered the terrific full year results, let's go straight to the fourth quarter on slide five. Adjusted revenue for the fourth quarter increased 7.6% and operating cash flow increased 4%. As a reminder, the adjustments this quarter primarily reflect the exclusion of the partial quarter results of our acquisition of Universal Studios Japan. The overall growth in operating cash flow was primarily driven by high-speed data, video and business services at Cable, and film and parks at NBCUniversal, which we'll go into in greater detail on the slides to come. Adjusted earnings per share for the fourth quarter was $0.81, a 5.2% increase compared to the fourth quarter of 2014. And free cash flow during the quarter decreased 6.3% to $1.6 billion, and free cash flow per share of $0.64 declined 1.5%, reflecting growth in operating cash flow and lower cash taxes, offset by higher capital expenditures and increased working capital. For the full year, we generated $8.9 billion of free cash flow, a 9.4% increase over last year's results, and free cash flow per share of $3.55, a 13.8% increase. Now let's review the results of our businesses in more detail, starting with Cable Communications on slide six. Cable Communications delivered a solid fourth quarter. Revenues increased 5.9% to $12 billion, as we added 281,000 customer relationships, a 58% improvement compared to last year's fourth quarter ,driven by growth in our two product and three product customers, and reduction in churn across all products, with video and high-speed data each improving churn for 23 consecutive months. Total revenue per customer relationship reached $145 per month, a 3.5% increase that reflects the successful execution of our strategy that is focused on retaining customers, growing customer relationships, and driving our value-added bundling strategy. Taking a closer look at our video business, fourth quarter revenue increased 4.4%, reflecting rate adjustments and higher take rates of advanced services. We ended the year with very strong video customer growth, adding 89,000 customers in the fourth quarter. This is our best quarterly result in eight years, driven primarily by another quarter of improved churn. Our churn results reflect improved customer support, better market segmentation, and customer recognition of what we believe is the best video product on the market. We continue to make great progress rolling out X1 to new and existing customers, adding 1.1 million customers in the quarter, a 73% increase compared to last year. X1 customers now represent about 30% of our total video customer base. In addition, we continue to expand our TV Everywhere and on demand choices. We now have 75,000 shows on demand, 700 full season stacked series, which is up 50% from a year ago, and 98 live streaming channels available outside the home. Lastly, we are doing a better job segmenting the market, providing offers with more choice and appeal to new audiences that address multiple segments of the market. For example, we have increased our penetration of Hispanic households with targeted bicultural products and offers. The strong momentum in our high-speed data business continued. Revenue increased 9.8% during the quarter, making it again the leading contributor to overall cable revenue growth, driven by an impressive increase in our customer base, as well as rate adjustments and an increasing number of customers taking higher-speed services. We added 460,000 data customers during the quarter, and 1.4 million during the full year, with 77% of our customers receiving speeds of 50 megabits per second or greater. We have now added over 1 million high-speed data customers for 10 years in a row, and we see significant room for growth ahead. About 74% of our residential high-speed data customers now have one of our wireless gateways, which are also fueling our impressive growth in Wi-Fi hot spots, that now number more than 13 million. Voice revenues declined by 1.7% in the fourth quarter, as customer additions were offset by a modest decline in ARPU. In the fourth quarter, we increased net customer additions by 139,000, a 13% increase versus a year ago. Business Services was once again a large contributor of cable revenue growth, with revenue increasing 18.9% to $1.3 billion. We have three engines of growth in Business Services, each at a different stage of development. Small business, which is healthy market penetration and generates the majority of our revenue. Mid-size business, where our market penetration is still less than 10%, but is growing at a higher rate. And our recently announced enterprise division that targets Fortune 1000 companies and is gaining traction, with more than 20 large enterprise customers and multiple eight figure deals already signed. Business Services has strong positive momentum and continue to represent a large and attractive growth opportunity for the company. Finally, cable advertising revenue declined 9.3% due to lower political revenue. Excluding political, our core advertising revenue increased 2.8% during the fourth quarter. Turning to slide seven. Fourth quarter Cable Communications operating cash flow increased 4.6% to $4.9 billion resulting in a margin of 40.9% compared to 41.4% in the fourth-quarter of 2014 driven by higher expenses, primarily related to the investments we are making to improve the customer experience and higher programming costs. Fourth quarter programming expense growth slowed to 4.7% reflecting the timing of programming renewals, while the full year increased 7.1%. As I said at a recent conference, the rate of programming expense growth will increase in 2016. We expect approximately 10% growth in programming costs for the year driven by several contract renewals beginning in the first quarter, as well as increases in re-transition consent fees and higher sports programming costs. In negotiating programming deals we continue to value expanded content rights for our on-demand and TV Everywhere platforms. We are adding more content out-of-home rights, stacking rights and back seasons ensuring we have the most compelling and competitive video product on the market. Non-programming expenses increased 8.1% for the quarter and 6.4% for the year. This growth reflects increased spending to improve the customer experience as we've added technicians and service personnel, strengthened our dispatch teams and operations, and invested in training tools and technology. Metrics including on-time appointments, call pickup time and new customer on-boarding success rates are all trending in the right direction. Finally, our outlook for 2016 cable operating margin is that it will be flat to down 50 basis points compared to 40.8% in 2015. We expect programming and other expense growth will be offset through modest rate adjustments, growth in high-margin businesses, like high-speed data and Business Services and cost efficiency improvements resulting from our X1 and customer experience initiatives, as well as general cost control efforts. Now, let's move on to NBCUniversal's results. On Slide eight, you can see NBCUniversal delivered solid results in the fourth quarter as adjusted revenue increased 10.5% and operating cash flow increased 4.7%, driven by strong results at film and theme parks. Cable Networks' revenue increased 3.4% and operating cash flow declined 1.9% to $894 million. Distribution revenue increased 6.8% and was positively impacted by higher affiliate fees associated with NASCAR on our NBC Sports Network during the quarter. Advertising revenue declined a modest 0.3% as the positive contribution from NASCAR advertising and increased pricing from a strong scatter market were more than offset by ratings declines at some of our networks. The decline in operating cash flow reflects the inclusion of NASCAR rights fees in the quarter that weren't present in last year's fourth quarter. Broadcast revenue increased 7% and operating cash flow declined 5.6% to $217 million. Advertising revenue increased 7% driven by solid ratings in primetime and strong ratings growth at NFL, Sports and Telemundo, as well as a strong scatter market. This higher demand in the scatter market has continued into the first quarter. Content licensing increased 35%, primarily driven by Straight to SVOD (20:09) series produced by our studios, like Masters of None and Unbreakable Kimmy Schmidt, as well as an increase in production at our international studio. Last, retransmission revenue increased nearly 40% to $136 million, and totaled $535 million for the full year. We expect retransmission revenue to increase to $800 million in 2016. Total expenses increased 8% driven by the launch of mid-season shows. Film revenue increased 25.8% and operating cash flow increased 84.6% to $143 million. Home entertainment revenue increased 75% driven by the strong performances of Minions and Jurassic World, partially offset by a 37.5% decline in theatrical revenue and higher operating costs during the quarter. This was the most profitable year in Universal's history with full-year operating cash flow increasing 74% to $1.2 billion. While our 2016 slate is not as large and will be a difficult comparison to 2015, we are excited about our strategic slate of core franchises, sequels and animated films. Theme Parks adjusted revenue increased 15.5% and operating cash flow increased 12.3%. Both our Orlando and Hollywood parks delivered higher attendance and healthy per capita spending growth partially fueled by a record Halloween Horror Nights at both parks. Even more promising, despite having lapped the opening of Harry Potter -Diagon Alley two quarters ago, Orlando continued to deliver healthy growth. In 2016, we look forward to the opening of Harry Potter in Hollywood and delivering on our plans to integrate Universal Studios Japan into our already strong parks portfolio. Now, let's move to slide nine to review our consolidated and segment capital expenditures. Consolidated capital expenditures increased 18.6% to $2.6 billion in the fourth quarter, and 14.5% to $8.5 billion for the full year. At Cable Communications, capital expenditures increased 10.2% to $2.1 billion for the fourth quarter, and 14.3% to $7 billion for the year. This growth reflects higher spending on our customer premises equipment, including X1 and wireless gateways, increased investment in network infrastructure to increase network capacity, as well as the continued investment to expand Business Services. In 2016, we will continue to invest in each of these areas as they are driving positive results in our business. As a result, Cable CapEx, as a percent of Cable revenue, is expected to remain flat to 2015 at approximately 15%. At NBCUniversal fourth quarter CapEx increased 65.2% to $557 million, and full year increased 13.5% to $1.4 billion. The increased investment at Theme Parks was the primary driver of the quarterly and yearly increases, and in the fourth quarter we acquired land adjacent to one of our theme parks for $130 million. In 2016 NBCUniversal's capital investment plan is expected to increase approximately 10% reflecting the consolidation of Universal Studios Japan and continued investment in Theme Parks. The investments in our Theme Parks are clearly generating strong returns as they drive increased attendance and per capita spending. I'll now finish on slide 10 with capital returns. In 2015, we returned $9.2 billion to shareholders, it was composed of $2.4 billion in dividends and $6.75 billion in share repurchases. As you can see on the left side of the slide, Comcast has a great track record of consistently returning capital to shareholders. The compound annual growth rate on our dividend from 2009 to 2015 was 24.4% versus 10% for the S&P 500. Looking ahead, it is a high priority for us to continue this record of great total capital returns. This will be achieved by balancing three elements. First, the healthy annual return of capital to shareholders which for 2016 is an eighth consecutive annual increase in the dividend to $1.10 per share together with a plan to buy back $5 billion of stock over the course of the year. The second element to balance is investment in our business to profitably grow the long-term earnings capacity of the company. This includes a significant CapEx investment that I covered on the last slide. It also includes the deployment of capital to enhance our existing businesses through relatively modest business development efforts such as the Vox and BuzzFeed digital investments and the Japan park deal that we did in 2015. And lastly, it includes exploring continuous growth opportunities as we are doing in a variety of ways including through Michael Angelakis new fund. As we set our capital return plan for the year, we earmarked some capital for the whole basket of these types of situations, but we consider each situation on its own financial merits. And since I know it's on many of your minds, we will be filing to participate in the upcoming forward spectrum auction. But I want to be clear that the $5 billion in planned 2016 buybacks will not be reduced in the event that we acquire some spectrum in the auction. The third and final element of our balanced capital plan is the very important maintenance of a strong balance sheet to protect the company in times of economic and market stress, and position us to potentially capitalize on opportunities to create value in such times, such as we did with the NBCU transaction. As we began what has thus far been a very volatile 2016, we are well positioned with our leverage at around two times. With that, I'm done with the slides. I hope everyone has a good sense for how pleased we are with the fourth quarter and full year 2015 results as well as our momentum as we head into 2016. Now I will turn it back to Jason to lead the Q&A.
Jason S. Armstrong - Senior Vice President-Investor Relations:
Thanks, Mike. Brent, let's open up the call for questions please.
Operator:
Thank you. Our first question comes from the line of Craig Moffett with MoffettNathanson. Please go ahead.
Craig Eder Moffett - MoffettNathanson LLC:
Hi. Good morning, and thanks. So Mike, one quick clarification first, and then a question for Neil. Mike, you just said a moment ago that your share repurchases wouldn't be conditional on participation in the auction. If you participate in the auction but don't find the prices attractive enough, and end up not buying in the auction, would that suggest that you might actually increase your share repurchases? And then for Neil, you just announced yesterday your first markets for DOCSIS 3.1. I was wondering if you could give us any color on whether you plan to offer that as a standard product or as a premium product going forward, and if you've got anything that you can talk about with respect to how you might price it for consumers?
Michael J. Cavanagh - Chief Financial Officer & Senior EVP:
Okay, hey Craig, thanks. It's Mike. So, you hit it right on the auction. We just said that we're going to take a paddle on the auction, which means we're going to evaluate, consider and may purchase, but only if we think the price is right after we do our evaluation of what's available. As far as what we do in the buyback, if we don't buy, we'll just wait to see how – that'll be deep in the year and we'll, if there's a change of view on what we think our capacity is, at that stage we'll come back and update you then.
Neil Smit - President & Chief Executive Officer, Comcast Cable & Senior Executive Vice President:
Craig, this is Neil. Concerning DOCSIS 3.1, as you know, we announced five cities yesterday, and we haven't priced the rollout yet. But we – the great thing about DOCSIS 3.1, it's a very efficient way to deliver gigabit speeds, and we'll be rolling it out on a widespread basis over the course of the next few years.
Craig Eder Moffett - MoffettNathanson LLC:
Okay. Thanks, Neil.
Jason S. Armstrong - Senior Vice President-Investor Relations:
Thanks, Craig. Next question, please.
Operator:
Your next question comes from the line of Jessica Reif Cohen with Bank of America. Please go ahead.
Jessica Jean Reif Cohen - Bank of America Merrill Lynch:
Oh, thank you. I guess a couple things. First on the FCC initiative, the set-top box initiative, can you give us your views? I mean, given the importance of the set-top box, not just to rental fees, but also data analytics, how do you see this kind of progressing?
Neil Smit - President & Chief Executive Officer, Comcast Cable & Senior Executive Vice President:
Well, I think it's premature to comment on this, since a proposal has not even been seen yet. We believe that, generally speaking, in a dynamic environment that's rapidly changing, technology mandates just don't work very well. But we'll continue to look – we look forward to seeing the proposal, and we'll work with the Chairman and his office to come up with what's best for the customers and the consumers.
Jessica Jean Reif Cohen - Bank of America Merrill Lynch:
And then on the video bundle, your great video numbers and broadband, but the video numbers tell a really different story than what we've seen in the market, post media meltdown, since August. Can you give us your view, from both sides of the company, on how you see the video bundle evolving over the next three years to five years?
Neil Smit - President & Chief Executive Officer, Comcast Cable & Senior Executive Vice President:
Well, we feel very good about the video numbers. They're the best in nine years, the best quarter in nine years. I think part of it's X1, which is a real game changer. 60% of our subs got X1, and the net new adds and new connects. We have a great TV Everywhere proposal, where 34% of our customers are using some form of TV Everywhere. And the viewing hours on dot-com and mobile combined are up about 20%, so they're watching more. I think we're segmenting the market better, getting the best customers, and getting them to stay longer. And we're improving the customer experience, we're developing new channel stores, MDUs, the on-campus product, we're segmenting better, so we feel good about the video numbers and the progress.
Jessica Jean Reif Cohen - Bank of America Merrill Lynch:
And then I got...
Neil Smit - President & Chief Executive Officer, Comcast Cable & Senior Executive Vice President:
Well,...
Jessica Jean Reif Cohen - Bank of America Merrill Lynch:
Sorry.
Neil Smit - President & Chief Executive Officer, Comcast Cable & Senior Executive Vice President:
I think churn is the one thing that I would add to that. And all that adds up, with each of the products having a decrease in churn. I don't know, Steve, on the NBCUniversal side, we...
Stephen B. Burke - Chief Executive Officer, NBCUniversal & Senior Executive Vice President:
I think if you have great channels with great products, like the Olympics or the NFL or Mr. Robot on USA, your channels are going to stay in the bundle, and it's going to continue to be a very good business for a very long time.
Jessica Jean Reif Cohen - Bank of America Merrill Lynch:
Can I just follow up on what NBC – the land acquisition? I mean, given the IRRs on theme parks, which are really impressive, can you talk about kind of the usage of the land, and timing?
Stephen B. Burke - Chief Executive Officer, NBCUniversal & Senior Executive Vice President:
Well I think it's a little early for that. We just closed on the deal this quarter. We got 475 acres, so we have a lot of land to work with. And we have some ideas, but we don't have firm plans at this point.
Jessica Jean Reif Cohen - Bank of America Merrill Lynch:
Thank you.
Neil Smit - President & Chief Executive Officer, Comcast Cable & Senior Executive Vice President:
One of the great things about Universal theme parks, and we've seen this now in different geographies, there's a long lead time, a lot of smart planning, understanding what attractions work. But it all starts by having the ability to do that. And so this plan we think is really a wonderful, strategic acquisition and it's long term down the road, I think.
Jessica Jean Reif Cohen - Bank of America Merrill Lynch:
Thank you.
Jason S. Armstrong - Senior Vice President-Investor Relations:
Thanks, Jessica. Next question, please.
Operator:
Your next question comes from the line of Ben Swinburne with Morgan Stanley. Please go ahead.
Benjamin Daniel Swinburne - Morgan Stanley & Co. LLC:
Thanks. I have a question back on wireless, and then some maybe housekeeping for Mike. Brian, I don't know if you'd comment, but you're obviously planning to at least participate in the auction. You have a large Wi-Fi footprint out there, you have the MVNO. Can you talk a little bit about where your head is at on wireless broadly? Where is all this headed? Have you figured that out yet? Or is it still very much a dynamic situation? And Mike, I don't know if you'd help us as we think about that free cash flow number. You said $9 billion for 2015, and we think about that for 2016. I don't know if you want to help us on things like cash taxes, working cap, and maybe the intangibles which are numbers that factor in to how we think about next year or I guess this year? Thank you both.
Brian L. Roberts - Chairman & Chief Executive Officer:
You know, I think you've put your finger on it. We have a lot of assets in the company, and Neil, feel free to join on this answer. But really, all we are doing today is saying, as Mike called it take a paddle at an auction to see if there's an opportunity for the company to be rewarded in that auction with something that we think has strategic value. And in the past, that has proved to be not only a moneymaker but given us more strategic flexibility, and we want to know if that's the case this time. Beyond that I don't think it's any more than that, and it's a free auction if you will to get a paddle and see what the values are, and how much capacity. It's a very complicated auction as you know, it's not clear exactly what's for sale, exactly yet, and all that has to be determined. But you have to make the decision now, and so we're making it.
Neil Smit - President & Chief Executive Officer, Comcast Cable & Senior Executive Vice President:
I would just add we are filing to retain the option to participate in the forward auction which we expect to occur sometime in the late spring or early summer. And we have, what we believe are very valuable assets in the mobile space. 28 million customer relationships, 13.3 million hotspots, Wi-Fi hotspots, and so they are assets that we want to leverage, and so we're testing and learning.
Benjamin Daniel Swinburne - Morgan Stanley & Co. LLC:
Thank you.
Michael J. Cavanagh - Chief Financial Officer & Senior EVP:
On free cash flow, we covered a little bit the guidance we gave, or the outlook we gave for the momentum we've got in the businesses and CapEx which I hit (34:58). The other parts of free cash flow, we will see some headwinds as we usually do in a Olympics year. It's one of our best properties obviously, and we're going to make money on it, but on a cash basis we will advance funds to the Olympic Committee during the year, so it will be a year-over-year negative on the cash flow side to the tune of maybe $0.5 billion. And the intangible, the software, it follows suit with CapEx and cable.
Benjamin Daniel Swinburne - Morgan Stanley & Co. LLC:
Okay, thank you.
Jason S. Armstrong - Senior Vice President-Investor Relations:
Thanks, Ben. Next question please.
Operator:
Your next question comes from the line of John Hodulik with UBS. Please go ahead.
John Christopher Hodulik - UBS Securities LLC:
Okay. Thanks. A couple of quick questions on the video side, maybe for Neil. First of all, it looks like Neil you lost about 35,000 subs, a lot of improvement over last year, at the same time a lot of the drivers, it sound like we are just starting to see that these things come to fruition, there's a lot more run way to go. I mean, is it reasonable to assume that you're going to grow subs next year first of all. And then second of all, the improvement this quarter came with a nice step up in ARPU as well. So, I don't know, are you finding that given all the value you're adding to the bundle with all the stacking rights and TV Everywhere options, are you finding it easier to get price increases through as people are recognizing the value of the product and it continues to improve? Just trying to get a sense of how we should look at that going forward as well? Thanks.
Neil Smit - President & Chief Executive Officer, Comcast Cable & Senior Executive Vice President:
Hi, John. I think I'd look at it through two lenses. One is we have, what we believe is the best product out there in X1, and that's helping to drive ARPU because you're getting more VOD views, 40% more VOD views, you're getting lower churn, you're getting more DVR, 50% more DVR usage, or subs, and you're getting digital outlets. So all that drives ARPU, that's positive. I think, the other things we're doing in the business and segmenting and driving channel performance and bundling effectively and targeting customers is improving the throughput of the subs. And then we're retaining them for longer, and a lot of that is better customer experience, better targeting, better subs and getting them the right package. We are segmenting with different offers for different customers. On Campus is an example, Internet Plus is an example. Stream is an example of products that we're targeting at a specific segment. So we're giving them the product they want at the right price, and we're retaining, we're servicing them well and retaining them longer.
John Christopher Hodulik - UBS Securities LLC:
Got it. Thanks.
Jason S. Armstrong - Senior Vice President-Investor Relations:
Thanks, John. Next question please.
Operator:
Your next question comes from the line of Vijay Jayant with Evercore ISI. Please go ahead.
Vijay Jayant - Evercore ISI:
Thanks. Also for Neil. Any color you can give us where you are on your trajectory with some of the segmented skinny products, and how much runway do we have there? At least very broadly to your carriage minimums. And second on an IP only product, I know you have a low-end proposition in the market. Some of your peers have talked about rolling that out in the next phase. Is that something you think could be a good strategy going forward? Thanks.
Neil Smit - President & Chief Executive Officer, Comcast Cable & Senior Executive Vice President:
Concerning skinny bundles, they are actually a small percentage of our overall video customer base. And we do feel we have room with the programmers and the penetration rates. In the fourth quarter, 75% of our video ads were the higher end packages. So I don't want to overstate the significance of skinny bundles. The stream product we just rolled out in a few markets in Boston and Chicago. It's probably too early to say what it will be, what it will turn into over time. But we feel good about the usage and good about the product. It's a good value proposition for the customer, and we'll continue to roll it out to other markets.
Vijay Jayant - Evercore ISI:
Great thank you.
Jason S. Armstrong - Senior Vice President-Investor Relations:
Thanks, Vijay. Next question, please.
Operator:
Your next question comes from the line of Jason Bazinet with Citi. Please go ahead.
Jason Boisvert Bazinet - Citigroup Global Markets, Inc. (Broker):
I have a question for Mr. Roberts. Given your past success in M&A, the lean balance sheet that you have, the more muted, maybe, buyback relative to your cash flow, a lot of investors in meetings that we're in put on the radar screen more transformative M&A in wireless and the Internet space, European cable. Do you think that's a misguided notion? Or is that something that investors should think about in terms of the realm of possibilities for the next year?
Brian L. Roberts - Chairman & Chief Executive Officer:
Well, thanks for the broad way you asked the question. And I will give you an answer that I think covers a lot of territory. It's always amazing to us sometimes, almost humorous, but none of this is ever humorous. What we read about ourselves in every possible M&A scenario that gets invented. And in many cases it's literally that, just invented. And we're always trying to remain focused on some core principles. First of all, really like the company we have right now. And I think we've said that consistently. And nothing has changed in that view. If anything, I think we feel better about our mix of assets NBCUniversal, doubling the cash flow in the five years since we bought it. I think we bought it right, but we've operated it even better. And so I sit there and look at those scenarios and many others that have been suggested and there's nothing we feel we have to do. At the same time, Mike Cavanagh and the team that he's building are always looking to see if there's ways we can grow shareholder value and look for new opportunities as the markets evolve. But sitting here today, our plan of record in 2016 is to execute on a business plan, stay focused, and I don't feel the need that we need to go and change the face of our company. I think we're in a wonderful, unique position at the cross-section of two industries, and we're leading the way in both.
Jason Boisvert Bazinet - Citigroup Global Markets, Inc. (Broker):
Thank you very much.
Jason S. Armstrong - Senior Vice President-Investor Relations:
Thanks, Jason. Next question, please.
Operator:
Your next question comes from the line of Brett Feldman with Goldman Sachs. Please go ahead.
Brett Joseph Feldman - Goldman Sachs & Co.:
Thanks. Earlier when Mike was talking about programming costs for 2016, he noted that one of the reasons why the rate of programming cost is going up is that you're getting more rights, and you talked about examples of that such as stacking. So two follow-up questions on that. The first is, does your expanded rights package in some of these new agreements allow you more flexibility to put together different channel programs? Meaning you're paying a bit more and maybe you could put together skinnier bundles on a broader basis as a result of that. And then in general, how close are you to getting the expanded rights across all of your programming agreements, with the concept of the question being once you get to the point where you feel comfortable with your stacking rights and your TV Everywhere rights and anything else across most of your agreements, is that a point at which the rate of programming costs growth might be a bit slower than what we're going to see this year? Thanks.
Neil Smit - President & Chief Executive Officer, Comcast Cable & Senior Executive Vice President:
Well, most of the difference between Q4 and what we're projecting for 2015 is timing of when contracts renew or terminate. So, that's point one. We do feel that we get a wide set of rights, including stacking rights, as you mentioned; in and out of home rights, in some cases; digital rights. So we've increased our rights, and it does give us more flexibility in terms of how we package. Each contract is a little bit different. But as you can see from our different offerings, I mentioned Internet Plus, Stream, Watchable, we're innovating in the packaging area to get customers a package that's appropriate to them, and whether it 's streamed or delivered in a linear fashion, we are getting increasing rights and more flexibility. And we work together with the programmers to define the best value.
Brett Joseph Feldman - Goldman Sachs & Co.:
And then just with regards to the second part, do you feel like you've done a lot of that work, or do you think it's something that's going to be ongoing for a period of time?
Neil Smit - President & Chief Executive Officer, Comcast Cable & Senior Executive Vice President:
I think, it's going to be ongoing. The think the video marketplace is very dynamic now, there's a lot of competition, and I think the programmers recognize this, and as do the distributors and we work together to – we trial things all the time and we're working in both the programming packaging space as well as advanced advertising space to deliver more value via more targeted advertising. So it's an ongoing conversation.
Brett Joseph Feldman - Goldman Sachs & Co.:
Okay. Thanks for the color.
Jason S. Armstrong - Senior Vice President-Investor Relations:
Thanks, Brett. Next question.
Operator:
Your next question comes from the line of Anthony DiClemente with Nomura. Please go ahead.
Anthony DiClemente - Nomura Securities International, Inc.:
Thanks for taking my questions. I have two for Steve. Steve, can you just share with us please the strategic thinking on licensing the five Thursday Night Football games, and how that NFL contract will work its way into the NBCU financials this year? And then secondly, the distribution revenue growth at the Cable Networks was 6.8% in the quarter. Just wondering if you could give us kind of breakdown of that number in terms of what was the affiliate rate increase per sub, and then what's the subscriber volume underneath that number? And is that a sustainable type of growth rate going forward into 2016? Thank you.
Stephen B. Burke - Chief Executive Officer, NBCUniversal & Senior Executive Vice President:
Let me answer the second question first. We had a slight decline in the number of subscribers that was overmatched by a series of rate increases. It's going to be lumpy quarter-by-quarter and year-by-year on the affiliate side. But, and this is probably on the low end of what you can see the future, but it will be lumpy. On the NFL, the number one show on television is Sunday Night Football, and is a very, very important part of our business. Football is profitable for us now, and it will be profitable for us after the Thursday Night deal. And the ability to have these 24 football games, which will be 24 of the highest rated nights of the year is very, very valuable for a marketer that wants to reach a broad audience. In fact getting more valuable all the time as the world continues to fragment. So we're very happy that we were selected the – NFL has put their faith in our team and our broadcast, and we're delighted about it. It's really the best programming, most powerful programming on television and we got it at a very fair rate.
Anthony DiClemente - Nomura Securities International, Inc.:
Thanks very much.
Jason S. Armstrong - Senior Vice President-Investor Relations:
Thanks Anthony. Next question, please.
Operator:
Your next question comes from the line of Marci Ryvicker with Wells Fargo. Please go ahead.
Marci L. Ryvicker - Wells Fargo Securities LLC:
Thanks. I have two questions. The first one is for Neil. We know about the tough comp and equipment charges, as it relates to ARPU for 2016 versus 2015. But can you talk about maybe other rate increases in cable and how it might compare to 2015, in terms of magnitude and timing? And then the second question is for Steve. It was mentioned that scatter remains strong in Q1, and we are starting to read about a slowdown in auto, but it sounds like you're not feeling any of this yet. I guess, is that a correct statement? And is there anything anecdotal about auto specifically that you are hearing? Thanks
Neil Smit - President & Chief Executive Officer, Comcast Cable & Senior Executive Vice President:
Hi, Marci. Concerning rates and equipment, we'll continue with the accelerated X1 rollout. We're putting out 40,000 boxes a day which, if you do the rough math, it'll get us in the range of 50% of the footprint covered by the end of the year. In terms of capital intensity, we said it would be around 15%, so I think that trend will continue. We are investing behind things we know are good investments, like X1, and I think that's the basic story. We are investing behind business services, behind Wi-Fi, advanced routers, DOCSIS 3.1, and these are all things that I think you can see from the sub numbers and the financial results, we're balancing well the investment as well as the return.
Stephen B. Burke - Chief Executive Officer, NBCUniversal & Senior Executive Vice President:
So I think the scatter market is the strongest it's been any time in recent memory. And when we went through the upfront, we were wondering, everybody was wondering, is more money going to digital and is that depressing the upfront? Or are advertisers just waiting? And it now appears, given that scatter has been strong now so consistently, that a lot of advertisers were waiting and placing their money later. I don't think there's anything to worry about in terms of the automotive side of the scatter market. I think the whole market is very strong. Automotive should be very strong. And the good news is, we're now in February and we're getting closer and closer to the upfront. So I think there are reasons to be optimistic about the trajectory for the up-front process.
Marci L. Ryvicker - Wells Fargo Securities LLC:
Great. Thank you.
Jason S. Armstrong - Senior Vice President-Investor Relations:
Thanks, Marci. Next question, please.
Operator:
Your next question comes from the line of Bryan Kraft with Deutsche Bank. Please go ahead.
Bryan Kraft - Deutsche Bank Securities, Inc.:
Hi. Good morning. I have a two-part question on dynamic ad insertion. Comcast has been one of the biggest proponents of a targeted dynamic ad insertion model, going back to really before you owned NBCU. Can you talk about NBCUniversal's strategy for reaching households beyond the Canoe partners, beyond those big cable companies? And also secondly, Canoe placed about 11 billion impressions last year. So it was almost double 2014. But still pretty small percentage of TV ad impressions in your footprint. Can you help us understand at this point what the impediments are to really scaling the platform more on the On-Demand side? And also, can you talk about what it would take to extend the dynamic ad insertion platform to linear viewing as well? Thank you.
Neil Smit - President & Chief Executive Officer, Comcast Cable & Senior Executive Vice President:
Steve, why don't I start and then hand it over to you, if you have any additional comments. We believe there's a real opportunity in the linear space to do some of the things that the digital space does so well, such as measurements and targeting. And we've done a few acquisitions, FreeWheel and Visible World, that fit into building that platform, that delivers from targeted advertising, both from the demand side as well as the sales side, making it easier for the customers to deliver their ads. We have the Visible World, which delivers the targeting system. We have set-top box data which can power it. And we think we're still building the platform, but we're delivering value as it is to a number of programmers. I think that, concerning Canoe, it's a integral part of delivering the dynamic ad insertion. And I think we're – one of the other things we're working on is, what's the right ad load in VOD, and can we improve the ad targeting and delivery of that system. Steve? Do you want to add anything?
Stephen B. Burke - Chief Executive Officer, NBCUniversal & Senior Executive Vice President:
So I think broadly, what advertisers are talking about in almost every single discussion is how to use the kind of data that they're accustomed to getting from – when they place a digital buy, how to get that with a television buy. And if anything, I think the pendulum is swinging a little bit back toward traditional television advertising, putting a 30 second spot on television. Obviously, the nirvana is to have nationwide addressability. I think that's years away and difficult to cobble together, for all the obvious reasons. But in the interim, we have a whole variety of products, that we have right now in the market, that take advantage of set-top box data and other information overlaid on top of our shows and existing ratings data, so that we can go to advertisers and say, we have more eyeballs than anybody else in America, than any other company in America, and we can inform your purchases of those eyeballs, we think, as well or better than anyone else. So it's not like we're waiting for addressability. But obviously, addressability is a final end state which I think is going to make television advertising that much more valuable.
Bryan Kraft - Deutsche Bank Securities, Inc.:
Great. Thank you.
Jason S. Armstrong - Senior Vice President-Investor Relations:
Thank you, Bryan. Brent, we'll take one last question, please.
Operator:
Final question comes from the line of Mike McCormack with Jefferies. Please go ahead.
Mike L. McCormack - Jefferies LLC:
Hey, guys. Thanks. Neil, maybe just a quick comment on very strong broadband adds. What you were seeing out there, was it a reduction in churn, better gross ads, a combination of the two? Any particular markets where you had more success than normal? And then maybe just the follow-up on Wi-Fi hotspots and handoff. Can you just give us an update on what you're seeing from a customer experience standpoint on handoff technology and quality of service? Thanks.
Neil Smit - President & Chief Executive Officer, Comcast Cable & Senior Executive Vice President:
Concerning the HSD numbers, I think that it was strong delivery across the board. Almost every market had indexed higher on connects. But the biggest driver was disconnects or churn. And that was across the board in the business, not just HSD. So I think there's still room for growth. 70% of America has broadband and there's room for growth within the sector. And we feel we've got the best, fastest Wi-Fi in the household and we can deliver a great experience. We're rolling out DOCSIS 3.1, and I think it's going to be a good business for us going forward. Concerning the Wi-Fi hotspots, people are connecting who use it about five times a day and the average session is over 25 minutes, so we're seeing consistent usage. We've build out the public spots based on the usage trends we see and I think it's – concerning the handoff between Wi-Fi and cellular, there is some technology out there. The question is whether you'd need to do the handoff or not and how seamless it would be. But we are looking at technology in that space as well.
Brian L. Roberts - Chairman & Chief Executive Officer:
Well, let me just add to that, that one of the things I think we did really well the last few years was have our technology team, led by Tony Werner and others, really see around the bend, see Wi-Fi, make an investment, so our definition of broadband is totally different today than it was five years ago for what you get as a consumer. And I think that goes back into whether we can do something creative in the future, whether that's involving spectrum or Wi-Fi or some of the existing relationships we've got.
Brian L. Roberts - Chairman & Chief Executive Officer:
So as I sum up, I think about the fact that 2015, amazing year. I think these numbers are – across-the-board I think all our colleagues stand out in the industry because it's not just great subscriber numbers, but it's also strong financial cash flow and growth doubling the cash flow at NBC since the acquisition. It's a real milestone that we're pleased with. And I think we're better together and that both sides of the company are more informed, we have a collaborative culture not only strengthening each other, but strengthening ourselves. And together I think that makes Comcast NBCUniversal very unique. And as we thought about return of shareholder capital, we increased it 40% in 2015. We are reinvesting in the business first and foremost, things like Japan, and Vox and BuzzFeed, our dividend has increased since 2009 on almost 25% compounded growth rate, 10% for the S&P 500, so we think we continue to return capital. But we also want to use the growth that we've got to play offense with things like X1 and the kind of things we've been talking about on the call and I think we're doing that well and mostly giving customers what they want. And that cultural shift, which really, Neil, you started in the second half of the year, is paying dividends. So thank you for your support. We look forward to a great 2016.
Jason S. Armstrong - Senior Vice President-Investor Relations:
Thanks, Brian, and thanks, everyone, for joining us today. Brent, back to you.
Operator:
Thank you. We have no further questions at this time. There will be a replay available of today's call starting at 11:30 AM. Eastern time. It will run through Wednesday, February 10, at midnight Eastern time. The dial-in number is 855-859-2056, and the conference ID number is 9896818. A recording of the conference call will also be available on the company's website beginning at 11:30 Am. Eastern time. This concludes today's teleconference. Thank you for participating. You may all disconnect.
Executives:
Jason Armstrong - Senoir Vice President, Investor Relations Brian Roberts - Chairman and Chief Executive Officer Michael Cavanagh - Senior Executive Vice President and Chief Financial Officer Neil Smit - Executive Vice President, President and Chief Executive Officer, Comcast Cable Stephen Burke - Chief Executive Officer, NBCUniversal and Senior Executive Vice President, Comcast Corporation
Analysts:
Craig Moffett - MoffettNathanson LLC Ben Swinburne - Morgan Stanley John Hodulik - UBS Jessica Reif Cohen - Bank of America Merrill Lynch Phil Cusick - JPMorgan Vijay Jayant - Evercore ISI Brett Feldman - Goldman Sachs Marci Ryvicker - Wells Fargo Mike McCormick - Jefferies Bryan Kraft - Deutsche Bank James Ratcliffe - Buckingham Research
Operator:
Good morning, ladies and gentlemen, and welcome to Comcast Third Quarter 2015 Earnings Conference Call. At this time all participants are in a listen-only mode. Please note that this conference call is being recorded. I will now turn the call over to Senior Vice President, Investor Relations, Mr. Jason Armstrong. Please go ahead, Mr. Armstrong.
Jason Armstrong:
Thank you, operator, and welcome, everyone. Joining me on this morning’s call are Brian Roberts, Mike Cavanagh, Steve Burke, and Neil Smit. Brian and Mike will make formal remarks, and Steve and Neil will also be available for Q&A. As always, let me now refer you to Slide #2, which contains our Safe Harbor disclaimer, and remind you that this conference call may include forward-looking statements subject to certain risks and uncertainties. In addition, in this call, we will refer to certain non-GAAP financial measures. Please refer to our 8-K for the reconciliation of non-GAAP financial measures to GAAP. With that, let me turn the call to Brian Roberts for his comments. Brian?
Brian Roberts:
Thank you, Jason, and good morning, everyone. I’m pleased to report very strong third quarter results. This is a real reflection of how well the various parts of our business are working, and more importantly, how well they are working together. In the quarter, we grew revenue by a 11.2% and operating cash flow by 8.4%. Our performance was broad-based with broadband, business services, film, and theme parks leading the way. Over in Cable Communications, our investments in our network, our X1 platform, and customer service are all paying off. Revenue and operating cash flow growth were each over 6%. We added 156,000 customer relationships up over 90% from the prior year. Our video results were the best for a third quarter and nine years, and our broadband results were the best for a third quarter in six years. Similar to last quarter, churn was a standout, as we saw an improvement across every category. We continue to push harder on X1 and have now accelerated our deployment to over 40,000 boxes per day. Roughly 25% of our video subscribers now have X1, and the reaction from our customers together with the financial benefits that we’re seeing continues to indicate we should go even faster in taking that rate higher. Encouragingly, as we get further into our base, the magnitude of favorable impacts on churn additional outlets VOD viewing and DVR uptake remain at a high level. In addition, there’s a deep list of initiatives that are adding to our value proposition for our customers. Last quarter, we talked about launching a voice remote. To-date, we’ve already deployed nearly 1.5 million of them, and we’re confident that we have unrivaled content rights, which makes it much more important for us to facilitate the discovery of that content. The voice remote is exactly the type of solution and the customer feedback has been terrific. In addition, we scaled our Xfinity On Campus offering, nearly quadrupling the number of participating universities versus last year to 26. Business Services delivered another excellent quarter with revenue growth of nearly 20%. We continue our progress in small business, have established ourselves as a strong competitor in the mid-size segment, and recently announced that we created a new enterprise services group targeting Fortune 1000 customers, where we’ve already had some good early success. At NBCUniversal, things continue to exceed our expectations. I’m thrilled to report a 17% operating cash flow growth for the quarter, which is the same number for year-to-date. At film, the third quarter was remarkable in many ways and continued the terrific run we’ve had this year. Minions and Jurassic world sustained our box office streak into the third quarter. On August 5, we surpassed the prior record for the highest grossing year ever for a movie studio in worldwide box office. And this is the first time any studio has had three films crossed the $1 billion mark and theatrical receipts in the same year. At our broadcast and cable networks while industry-wide ratings remain challenged, we had some real success in this past quarter. NBC was the number one broadcast network for the fifth summer in a row and has continued the momentum into the fall winning premier week for the fourth straight year. The relative strength and broadcast is diversified across sports with the number one rated show on TV and Sunday Night Football paired with the number one rated reality show, and we’re number one in Nightly News and in Late Night. Now, we have the fall’s top rated new show with Blind Spot. In our Cable Networks, NBC Sports Network put up its most-watched third quarter ever. Thanks to NASCAR’s debut and continued growth in viewership for the English Premier League. At USA Network, Mr. Robot was the number two new basic cable drama of the summer. We’re delighted about our progress in the theme parks and more specifically about our ability to manage for growth and returns. Parks delivered another quarter of double-digit revenue and operating cash flow growth. Notably, we had record attendance despite the anniversary of our launch of the new Harry Potter attraction in Orlando. Also, during the quarter, we announced our intention to acquire a 51% stake in Universal Studios Japan. We believe that in Japan and in other parks, the combination of wonderful intellectual property and new attractions along with great service and value for families translates into very strong performance. As we look at our overall results, the third quarter and year-to-date are reflective of a special company with businesses that are working well together and focused on execution. Our operating cash flow is increasing. We’re reinvesting back in the businesses for growth, and also looking for strategic investments along the way, such as Universal Studios Japan. And importantly, we’re returning a significant amount of cash to our shareholders. We believe that we’re on the right path to continue to successfully create value for our customers and shareholders, and we’re confident and excited about our future. I’d like to now turn it over to Mike, who with a full quarter under his belt has made a really seamless and excellent transition into Comcast. Over to you for a more detailed review of the quarter.
Michael Cavanagh:
Good morning, everybody. Let me begin by briefly reviewing our third quarter consolidated financial results, starting on Slide 4. As Brian highlighted, consolidated revenue for the third quarter increased a 11.2% to $18.7 billion with consolidated operating cash flow increasing 8.4% to $6.2 billion. The primary drivers of this growth were high-speed data and business services at cable and film and parks at NBCUniversal. Earnings per share for the third quarter was $0.80, an increase of 9.6% when you exclude $724 million of tax adjustments and $49 million of transaction-related costs that were in last year’s third quarter results. Free cash flow for the quarter increased 6.8% to $2.7 billion, and free cash flow per share of $1.6 was up a 11.6%, driven by strong operating cash flow growth, partially offset by higher capital expenditures and cash taxes. On a year-to-date basis, free cash flow increased 13.5% to $7.3 billion, and free cash flow per share of $2.90 has grown 17.9%. Now, let’s go into the results of the businesses in more detail starting with Cable Communications on Slide 5. We are very pleased with the strength of our Cable Communications results. Cable revenue increased 6.3% to $11.7 billion, as we added 156,000 customer relationships and 90% improvement compared to last year’s third quarter, and increased total revenue per customer relationship by over 4% to $143 per month. These results demonstrate the strength and health of our business and were driven by strong growth and high-speed data and business services, as well as higher video revenue. Taking a closer look at our video business, third quarter revenue increased 3.3%, reflecting rate adjustments and an increasing number of customers adding advanced outlets and services like high-definition TV and DVR services. In fact, we added nearly 2.5 times the number of advanced customers in the quarter compared to last year, as customers are recognizing the value in our innovative X1 platform, and extensive amounts of programming. This also contributed to us improving our customer losses by 41% over last year’ results. We lost the combined 48,000 video customers in the quarter, primarily driven by another quarter of improved churn. We’re pleased with the progress we’ve been making in rolling out X1, which accounted for nearly 60% of video connects in the quarter. We added nearly 1 million X1 customers in the quarter, including both new customers and existing customers upgrading to the platform. X1 net adds increased more than 20% from the second quarter and were up nearly 50% compared to last year with X1 customers now representing roughly one quarter of our total video customer base. The positive benefits from X1 continued in the third quarter. X1 customers have significantly lower voluntary churn, over 50% higher DVR penetration, and take a greater number of advanced outlets. This results in higher average revenue per customer for X1 base. As the X1 customer base expands, we see the positive impact on our overall video results. A final comment on video, we are responding to different customer preferences, segmenting the market effectively with a variety of video packages and offers, like our Internet Plus offering to appeal to customers that might otherwise choose to purchase only broadband from us. Providing the right introduction to our products allows us to better retain our customers and potentially migrate them to higher end packages over time, improving our customer lifetime value. The strong momentum in our high-speed data business continued. Revenue increased 10.2% during the quarter, making it again the leading contributor to overall cable revenue growth, driven by impressive growth in our customer base, as well as rate adjustments, and an increasing number of customers taking higher-speed services. We added a combined 320,000 data customers during the quarter with 73% of our customers now receiving speeds of 50 megabits per second or greater. We continue to differentiate our product through speed upgrades and the fastest in-home Wi-Fi with our advanced wireless gateways. Over 70% of our residential high-speed data customers now have one of our gateways, which are also fueling our impressive growth in Wi-Fi hotspots. Our hotspots now number more than 11.7 million across our footprint, compared to 4.9 million in last year’s third quarter. Voice revenue declined by 1.4% in the third quarter. As we expanded eligibility of X1 to Double Play customers, our combined voice customer net additions slowed 17,000, and ARPU had declined modestly. However, voice remains an important product for our customers, and we believe adds value to the bundle. Turning to Business Services, it has been the second largest contributor to overall cable revenue growth for 18 of the last 19 quarters with third quarter revenue increasing 19.5% to $1.2 billion. This rate of growth is especially impressive, given that business services is approaching a $5 billion run rate business annually. Over 70% of that revenue was generated by small businesses, where our performance is especially strong, with growth driven by customer additions and higher rates. At the same time, the contribution from mid-sized businesses continues to increase. We feel great about our run rate for growth and business services even more so with the recently announced creation of a new division that will target Fortune 1000 companies and other large enterprises. If you look under the hood at many of the businesses we’re targeting, they resemble an aggregation of small businesses, those with brand systems such as banks, retailers, and restaurant chains. In these cases, the needs of the local branches look very much like the small and medium-sized business customers we serve so well today. We’re in the early stages of pursuing the enterprise opportunity, but believe it adds yet another avenue of growth for this already robust business. And lastly on Slide 5, Cable Advertising revenue was relatively flat during the third quarter, due to lower political revenue. Excluding political, our Cable Advertising revenue increased 8%, primarily driven by increased media advertising and ahead of the launch of the fall TV season. This level of increased spending was timing related and should be lower in the fourth quarter. Also, keep in mind, we will have a difficult comparison in the fourth quarter, as we had 110 million of political revenue during last year’s fourth quarter fueled by election year spending. Turning to Slide 6, third quarter Cable Communications operating cash flow increased 6.4% to $4.7 billion. During the second quarter call, we detailed our plans to increase our investment in the customer experience, as well as continue our aggressive X1 rollout, which would drive higher customer service and technical operation expense. While this is reflected in what was in the third quarter, our better revenue performance and lower program expense growth allowed us to deliver flat margins at 40.4%. Third quarter program expenses increased 6.4%. This rate of growth is lower than the 9.6% increase we reported in the second quarter, due to the lower pay-per-view costs and timing of programming deals. We expect fourth quarter program expense to increase at a similar rate of growth, and as a result, our full-year 2015 program expense growth will be slightly lower than our previous guidance of about 8%. As we look beyond 2015, we expect programming cost growth to remain elevated, driven in part by continued increases in retransmission consent these and higher sports programming costs, as well as our commitment to further expand our content rights for our on-demand and TV Everywhere platforms. We plan to continue to add more content out of home rights, stacking rights, and back seasons, ensuring that we have the most compelling and competitive video product on the market. In the third quarter, non-programming costs continue to bear the impact of the X1 rollout and our investment in the customer experience with technical and product support costs up by 8%, and customer service expenses up 8.4%. At the beginning of the year, we indicated stable margins were expected. Through the first three quarters, we’ve delivered on that with our year-to-date margin of 40.7%, right around last year’s result of 40.9%. We feel confident, we can continue to largely offset these higher expenses with an improving business mix, as high-margin businesses like high-speed data and business services continue to grow, and ongoing improvement in efficiencies as our investment in X1 and customer service begin to payoff. Overall, Cable’s results prove. We are executing well and competing effectively with innovative products and services that provide a great value to our customers. We’re focused on continuing to deliver strong and profitable growth along with healthy customer results. Now, let’s move onto NBCUniversal’s results. So on Slide 7, you can see NBCUniversal delivered exceptional results in the third quarter, as revenue increased nearly 21%, and operating cash flow increased 17%, driven by films record-breaking theatrical slate and strong Parks results. At Cable Networks, third quarter revenue increased 7%, primarily driven by an 8.6% increase in distribution revenue, which partially reflects higher affiliate fees associated with the premiere of NASCAR on our NBC Sports Network during the quarter. The first quarter in our new 10-year deal. In addition, advertising revenue grew 2%, as the positive contribution from NASCAR advertising more than offset what would have been a modest decrease in advertising revenue overall since rating declines across many of our networks more than offset increases in prices and volume. Last, we benefited from higher content licensing revenue reflecting the timing of content delivered under our licensing agreements. Cable Networks operating cash flow declined 3.9% due to higher program expenses that include the timing of our NASCAR rights fees. In broadcast, we did well this quarter with entertainment, sports, news and Telemundo, all contributing to revenue growth of just over 11%. This growth was driven by strong retrans and content licensing revenue, which reflects the timing of content provided under our licensing agreements, as well as new syndication deals for law and order. In addition, advertising revenue increased 3% despite the difficult comparison created by one less NFL game this quarter compared to last year. The fact that we were still able to report modestly positive advertising growth speaks to the strong scatter market with the third quarter trending better than the first-half of the year. Importantly, this higher demand in the scatter market has continued into the fourth quarter. Finally, operating cash flow at broadcast increased 6%, as expenses increased in the third quarter, primarily driven by higher studio production costs. At film, our focus on well-known intellectual property is delivering exceptional results. In the third quarter, film delivered revenue growth of 64%, and operating cash flow of more than doubled to $376 million, compared to last year, driven by the record-breaking performances of Minions, and Jurassic World. This was the second most profitable quarter in Universal’s history topped only by our second quarter 2015 results. In the fourth quarter, we have fewer theatrical releases, where we will continue to benefit from our successful film slate, as these films move to the home entertainment and content licensing windows. And at Theme Parks, record attendance this summer fueled 14% revenue growth, despite lapping the July 2014 opening of Harry Potter Diagon Alley and Hogwarts Express. Three quarters of our Orlando guests now purchase park to park tickets. Hollywood also contributed to our third quarter growth, driven by the success of Fast & Furious Supercharged, which opened strong on June 25. With higher attendance and healthy per capita spending growth at both parks, operating cash flow grew 14%, net of $18 million of transaction-related costs associated with our plans to develop a theme park in China. Lastly recall that last summer was more of a soft opening for Potter, so while we believe the momentum Harry Potter will continue, the growth rates will likely slow in the fourth quarter, as we compare against the fully opened Harry Potter. Now, let’s move to Slide 8 to review our consolidated and segment capital expenditures. Consolidated capital expenditures continue to track to our investment plan and increased 11% to $2.2 billion, driven by increased investments at Cable. At Cable Communications, third quarter capital expenditures increased 12.6% to $1.9 billion, equal to 15.8% of cable revenue compared to 14.9% in the third quarter of 2014. We expect the fourth quarter to be another quarter of heavy activity, reflecting continued investments in customer premise equipment like X1 and wireless gateways. In addition, we plan to increase spending on cloud-based initiatives, such as our cloud, DVR service, business services reflecting the expansion into the mid and enterprise markets, and network capacity, bringing our full-year CapEx as a percent of cable revenue to be right around 15%. At NBCUniversal, third quarter capital expenditures remained relatively stable at $289 million with the majority of our spending at Theme Parks, as we build new attractions, including Harry Potter in Hollywood and King Kong in Orlando. We continue to expect that NBCUniversal’s 2015 capital expenditures will remain relatively stable at 2014’s level with over half directed to our Theme Park segment, as the investments we’re making in our parks are clearly generating strong returns, as they drive increased attendance and per capita spending. Moving to Slide 9, as I mentioned earlier, we generated $2.7 billion of free cash flow in the quarter, and $7.3 billion of free cash flow year-to-date. In the third quarter, we returned $2.8 billion of capital shareholders, an increase of 111% compared to the third quarter of 2014, including dividend payments totaling $623 million and share repurchases totaling $2.2 billion. We bought back more stock in the quarter than the typical pro rata amount, given the weakness in share price in late August and September, as well as a desire to get ahead of the blackout period that will accompany the plan to merge the A&K shares. On a full-year basis, we continue to expect to achieve our planned repurchase of $6.75 billion of our common shares. In terms of leverage, we ended the quarter at 1.9 times net leverage. The pending acquisition of a 51% stake in Universal Studios Japan would have taken that to about two times net leverage. As I said before, we expect to continue to operate with leverage in this range. As a reminder, we’ll talk about 2016 capital plans on our next quarter’s earnings call. Yesterday, we announced our plan to reclassify each share of Comcast Class A special common stock into one share of Comcast Class A common stock. We believe the reclassification will benefit our shareholders by among other things eliminating investor confusion caused by having two classes of publicly traded stock and improving the trading liquidity of our publicly traded stock. The reclassification will require approval by each class, which we anticipate will occur at a Shareholders Meeting by year-end. Thanks everybody for dialing in. And now, I’ll hand it over to Jason for Q&A.
Jason Armstrong:
Thanks, Mike. Regina, let’s open up the call for Q&A, please.
Operator:
Thank you. We will now begin the question-and-answer session. [Operator Instructions] Our first question comes from the line of Craig Moffett with MoffettNathanson. Please go ahead.
Craig Moffett:
Hi, good morning. Brian, I wonder if you could update us a bit on your thinking about wireless, and how it fits into the longer-term business plan? There has been reports this quarter about exercising the option for the Verizon MVNO, and where, I guess, about a month away from filing a short form for the 600 megahertz option. Could you just talk about this two things and what your thinking is at the moment for how wireless fits?
Brian Roberts:
Well, we don’t have any news today. So let me say that, we believe that wireless obviously is an important area for consumers and how they are in the future. And today, we have incredible success with our Wi-Fi network, which is the largest in-home Wi-Fi network, as well as a terrific out of home Wi-Fi, we’re seeing a majority of bits travel over the Wi-Fi network. But it takes about six months to activate the MVNO. We’ve had told everybody that before, we were going to trial some things and test some things after we activate and we’ll update people as that progresses. But it’s an opportunity to take the network and the investments we’ve made – a successful investment that we’ve made, and try and see if we can continue relationships and product innovation that the team is working on. Regarding the auction, again, no news today. We’ve seen some of the opportunity for NBC in that part of the auction and certainly something that we’re likely to participate in and beyond that. We’re studying it, and we always look at all the options for the company, but we’re pretty excited about the roadmap that we’re trying to develop. Neil, anything you want to add?
Neil Smit:
I think, you covered it, Brian. We’re in the test and learn mode and I think is a natural part of the evolution of our country or participation in the mobile space beyond Wi-Fi. But we’re testing and learning and nothing new to report.
Craig Moffett:
Would you think that longer-term an MVNO is a satisfactory end point, or would you think of it more as a starting point and then eventually you would want to have owner’s economics if you pursue that business?
Neil Smit:
We don’t know, we’re evaluating opportunities.
Brian Roberts:
I think we’ve always felt it’s a part of a product set. I don’t think we feel that we have to necessarily in anyway seek owner’s economics. And just to clarify what I was – make sure it was clear, at the NBC side, we tend to participate, the cable side something we’ll continue to study.
Craig Moffett:
All right. Thank you. That’s helpful, Brian.
Jason Armstrong:
Thanks, Craig. Next question please.
Operator:
Your next question comes from the line of Ben Swinburne with Morgan Stanley. Please go ahead.
Ben Swinburne:
Thank you. Good morning, I’ll try two. Mike, can you talk about the leverage comfort zone for the company around that two times? In other words, how high would you go, if you saw something really compelling on the acquisition front, and how low would you drift before you would sort of default to buybacks, if you didn’t see anything out there? And then I will ask my second question to Neil. You guys talked a lot about X1 in the prepared remarks. Can you talk broadly about your customer segmentation that’s allowing you to put out kind of 2% customer growth every quarter, things like Internet Plus, Internet Pro, and I believe you’ve been testing a stream product that’s sort of pure over the top. Any color on sort of the ongoing customer segmentation activities and new product pipeline? Thanks. Thank you both.
Michael Cavanagh:
Thanks, Ben. So it’s Mike. So on leverage, we used to say and I changed this in the last quarter that would be at the 1.5 to 2 times net leverage was the range that the company was drifting down towards from being at a higher level post GE. I think we sit now 1.9 times net leverage at the end of the third quarter. But as I said earlier, when you pro forma for the deal we did in the Japan Parks that takes us right at two times, feel quite good at around two times. But that gives us the ability to do all we need to do to return lots of capital to shareholders to invest in the business organically and give us some flexibility around things like Vox, BuzzFeed, parks and so forth. So in that range right around two is fine to allow us to do all that, and I won’t speculate on any larger M&A, as Brian said before, we’re pretty comfortable with the portfolio businesses we have.
Neil Smit:
Concerning segmentation X1 was up 60% of our connects this quarter, and so we’re seeing a healthy growth X1. We offer different products based on the segment, for example, the Internet Plus applies well to millennials who want a great Internet product and a lighter video product. On those customers we – after they’ve – after – the churn is consider we up sell about 30% of those. So we’re able to get new people into the system and then up sell or upgrade them. The on-campus product has been a great success. We are on 26 campuses now and continue to grow. It’s a great product. It serves the video to where the customer in this case, the student wants to have consume it, which is in their dorm room, we stream direct. We launched the stream product in the trial market and that also applies to millennials or younger audience. And finally Watchables we launched earlier this month, and that’s about 32 providers of semi professional content. So it’s getting to content that’s not normally what we’ve been carrying in the past, and we that will attract another segment. So we’re very careful on how we segment the audiences and we’re getting a better quality customer and holding on to them for longer.
Ben Swinburne:
Thank you.
Jason Armstrong:
Thanks, Ben. Next question please.
Operator:
Your next question comes from the line of John Hodulik with UBS. Please go ahead.
John Hodulik:
Great. Thanks. It was for Neil. Can you comment on the strategy and timing of the DOCSIS 3.1 rollout? And if we look back, you’ve been adding about 1.2 million, 1.39 million new HSD subs per year for the last few years. Does this initiative sort of help you maintain that growth, or could we see some acceleration again on the sub side or ARPU, as you get further down the path there? Thanks.
Neil Smit:
Well, as you said, we’ve continued to add over 1 million for nine years now. And that we’ve done 16 speed increases in the past 13 years. So we continue to increase speeds and that’s the value that customers are receiving. We’ve also, as Mike mentioned in his comments increased the wireless gateways to our in-home Wi-Fi, is a very strong value add. The – in terms of DOCSIS 3.1, it’s what we have in the labs. We plan on rolling it out early next year, and we think that will give us more speed capability, and we’re also working on products that will increase the – let’s just call the smartness of the Internet, not just speed. So we think we can continue to grow market share and the market is growing only 70% of customers have a high-speed connection, so there’s market growth opportunity there as well.
John Hodulik:
Okay. Thanks.
Jason Armstrong:
Thanks, John. Next question please.
Operator:
Your next question comes from the line of Jessica Reif Cohen with Bank of America Merrill Lynch. Please go ahead.
Jessica Reif Cohen:
Thanks. I guess, two questions. First, can you talk about what you’re doing in terms of mining data and driving targeted more relevant advertising across all your platforms, so across Comcast Cable and also NBCUniversal businesses?
Brian Roberts:
Well, let me start by just saying that, we see the two company – the two parts of the company working together is really part of what’s powering these earnings results and across the board. And one of the areas that we’ve identified as management team is that question, there’s a importantly how do we improve the technology, so we have a better targeted information. What’s the data that can assist the advertisers and the networks in having the right relationship with what they’re offering. And it’s an important area to the company because of both parts of the company have a lot of advertising dollars. It’s nice to see the spot market being very successful right now and supportive of this space. So I think there’s a lot of chance for us to perform well. The other thing with data is sort of measurement and having buyers be more knowledgeable to whatever means that that data gets to the marketplace. And so we’re looking at all those opportunities across the company. Steve or Neil, you please jump in?
Stephen Burke:
Well, our advertising group, which is now unified under Linda Yaccarino for all the cable channels, all broadcast, and all digital, she is currently not only allowing advertisers to sell across all those platforms, but to do so in a way that’s informed by information or complemented by target ability on the Comcast side, which is obviously a very, very unique product in a world, where advertisers want to marry the proven storyteller – storytelling of a television spot with a target ability of the Internet. So she is in the market with those products right now. They are doing very well. And those products are going to get more sophisticated, as we complement them with more information, more set-top box data et cetera.
Jessica Reif Cohen:
Thank you.
Jason Armstrong:
Next question please.
Operator:
Your next question comes from the line of Phil Cusick with JPMorgan. Please go ahead.
Phil Cusick:
Hey, guys. If I can squeeze in a clarification and a question. First on -- following up on Ben’s question on the balance sheet size. We – in the past you’ve talked about the size of the balance sheet being as important as leverage and the $50 billion range being sort of the high level. But with more and more companies at $100 billion debt balance, are you more comfortable that you can ladder out maturities enough to take the balance sheet substantially higher? And then second, you mentioned programming expense coming in below 8% this quarter and the comment about continued investment rights. How should we think about that for 2016? What could accelerate growth, or we should we think about that 8% as a reasonable run rate? Thank you.
Michael Cavanagh:
It’s Mike. On the balance sheet size or the size the debt issuance of the company, I think that continues and should continue to be a factor that we think about. It’s – we’re a large issuer and we want to make sure that through the course of time, we’re always able to carry the balances at good rates through time.
Stephen Burke:
And concerning the programming costs, this is a lower quarter than usual in terms of percentage of increase. We do see that increasing will be slightly below our 8% number that we’ve given previous guidance on. And I think we’re not done with the budgeting process yet for 2016, so we’re not prepared to comment on that yet.
Phil Cusick:
Thanks, guys.
Brian Roberts:
Thanks, Phil. Next question please.
Operator:
Your next question comes from the line of Vijay Jayant with Evercore ISI. Please go ahead.
Vijay Jayant:
Thanks. Just continuing from one prior question, in terms of the Internet Plus offering, can you talk about – because the step-up is pretty substantial. Can you talk about what customers do after their one-year promotional price given that you already have that experience? And I just wanted to get a sort of philosophical question about all thesis come to U..S mainland, I’m talking about 40% margins for cable companies that are one-fourth the size of Comcast, and you are already at 40%. So any thoughts about is there opportunity on the margin side on cable given some of the strategies they are contemplating? Thank you.
Brian Roberts:
Concerning Internet Plus, as I mentioned, when they roll off promotional rate some people step up to higher level packages more video about 30% do. Some people roll off or churn off and some people extend in the existing to step up in their pricing. So we find it’s a attractive way of getting customers who are initially only interested in Internet onto a video product and then expand the package from there, get a foot in the door. Concerning Altice, it’s good to see others recognize the value in the cable market as we have. There is always things we can learn. They do some things – some interesting things with self-service, their IT consolidation, their structural approach, and we’re always open to learning.
Vijay Jayant:
Thanks.
Jason Armstrong:
Thanks, Vijay. Next question please.
Operator:
Your next question comes from the line Brett Feldman with Goldman Sachs. Please go ahead.
Brett Feldman:
Thanks for taking the question. If we could just talk a little bit about your view on the competitive environment in the video market, because if we look at some of your biggest competitors, it feels like their emphasis has shifted. Verizon is very focused on custom TV, AT&T is pivoting away from U-verse, DISH seems very interested in Sling versus its traditional product and you’ve obviously invested a lot in some of your premium offers. And so the question is, sort of, how do you feel about the competitive intensity? And then just in general, you’ve been showing improved trends year-over-year, do you feel like that’s sustainable?
Neil Smit:
I think the competitive intensity is much the same as it has been in the past. The base offers, their attractive promotional offers, but the base rate remains in the same ballpark. I think, different people are trying different things. We feel the X1 platform is something we can build on. It – there’s greater viewership. There’s more VOD consumption, both transactional and non-transactional. The churn reduction is significant and there are more AOs, more DVR usage. So we’re investing behind the X1 platform, and we feel we can continue to – our objective is to continue to improve year-over-year on an ongoing basis.
Brian Roberts:
I would just add that the thing that I feel good about is the video product that we’re offering has tremendous momentum. It’s the best in the market. Just – people that don’t live in Philadelphia or one of our markets when they see it, they go, wow, I wish I could get that. With the ease now of the voice remote we’ll put millions of those out in the next several quarters, and it just makes it even that much better. And our service initiatives and improvements that are being made and the reliability and on time and the network reliability, there’s a tremendous focus here, and I think that’s improving as well. And so you put all that together, I really think we have a great momentum and a good strategy.
Neil Smit:
I complement Dave Watson and the operating teams in the field who are really driving the X1 out and targeting selective segments in the offer.
Brian Roberts:
20,000 a day, that’s huge push.
Brett Feldman:
Great. Thanks for taking the question.
Jason Armstrong:
Thanks, Brett. Next question please.
Operator:
Your next question comes from the line of Marci Ryvicker with Wells Fargo. Please go ahead.
Marci Ryvicker:
Hi, thanks. And I have two questions. The first, Mike, you talked about the enterprise unit being sort of an aggregation of small businesses. So it sounds like there will not be a need for a major upgrade to the network, and there is not going to be a need for major investment there. So just want to confirm that I’m reading right from your comments. And then the second question is for Brian. And you mentioned I think during our press conference around Universal Studio Japan that this is going to be the beginning of your international expansion. So I just wanted you to just provide some more color around that comment? Thanks.
Michael Cavanagh:
Marci, it’s Michael. I’ll start and you can finish, but on business services enterprise growth its continuation of what we’re doing, the needs are similar and we are investing and it is a big source of capital investment that you’ve seen in the recent past and that’s going to continue. But we’re going to lay around businesses of a bigger scale that have the profile the medium-size enterprises that we already have.
Brian Roberts:
And I’d just add that we’re targeting the Fortune 1000 companies and other large enterprises have 300 locations or more. And if you think about it this type of enterprise customer we’re looking at entities with branches such a banks, restaurants, retailers, and we these are – those are small customers like a assembly of small customers. So we have managed services to more than 20 large enterprise customers already and already signed multiple 8 figure deals.
Neil Smit:
So one of the things that NBCUniversal does for Comcast and I think Steve, focused on it right from the gecko when we moved Jeff Shell to London was to really use this as a way to how the company look at broader opportunities not just United States but around the world. And we’re really happy with the Osaka and Japan Theme Park 51% announcement. But as we’ve said and I think that what I was really referring to was our China opportunity. We have partnership that we’re in the process of getting completed all the approvals necessary to go forward. But we are looking forward to building entire new Universal in Beijing and that’s a continuation of that – because we’re in the Theme Park business when we bought the company there were no owned assets outside the United States. And we will have perhaps the largest or one of the largest Theme Park will be China. And when you see Universal Japan its thriving business that we think we can grow and we’ve we’re in the process of putting into managing it coming from Florida there’s Chief Financial Officer of Universal Park he is going to move there and their team is really ready for these kind of opportunities and kind of hit the ground running. So there’s nothing else this much high and that we’re working on specifically like that but this is a unique opportunity and where it complements what we are going to do in Beijing.
Marci Ryvicker:
All right. Thank you very much.
Jason Armstrong:
Thanks Marci. Next question please.
Operator:
Your next question comes from the line of Mike McCormick with Jefferies. Please go ahead.
Mike McCormick:
Hey, guys, thanks. Maybe we can just circle back on Brett’s question the competitive landscape. And more specifically talking about the recent combination of AT&T and DirecTV AT&T is out there with pretty aggressive wireless and DirecTV bundles with pretty good bounties and sort of build credits if you will. Just trying to get a sense for if you’ve seen any significant change in appetite for that combined wireless video bundle. And then just secondly on the retrans side if you can give us an update on the pacing there any risks to that trajectory?
Brian Roberts:
I think on the competitive side as I said we haven’t seen a meaningful difference in approach or sub-numbers. Our churn – our numbers were the best in nine years and it’s driven by churn. So you think that if there was a very attractive offer it’s the higher churn but our churn numbers remain lower. And concerning the retrans.
Neil Smit:
Retrans, we were talking to you or Steve.
Brian Roberts:
I think our retrans generally speaking are continuing on a steady curve and there’s no real lumpiness in that number.
Mike McCormick:
Okay. Thanks, guys.
Jason Armstrong:
Thanks, Mike. Next question please.
Operator:
Your next question comes from the line of Bryan Kraft with Deutsche Bank. Please go ahead.
Bryan Kraft:
Good morning. There seems to be some elevated activity in Washington and also in local government arenas to facilitate more fiber at the home deployment. And like in some of the Google fiber markets, it seem to be increasingly leaning toward allowing redlining. And so I guess the first I was wondering if you’ve the same assessment? And second, how much of a concern is this for you that competitors might be able to sort of cream skim and not have to serve the higher cost areas? And what are you – if you have any expectations around how that could play out, I would just be interested in any thoughts you have on that? Thank you.
Brian Roberts:
Look, we – we’ve seen this is not a new thing. There were similar thoughts when the Bells were building that was not Universal. We can’t per se control that we obviously want to have as level playing field as one can. But a pro competitive strategy in our opinion is better than a pro regulatory strategy and if there’s more competition that something that where we’ve been facing for years and nothing we’re going to do to change that or want to change that I think it if anything it’s a reminder to regulators how competitive this industry is and will be in the future. And that’s why it’s so critical that we continue to perform well and sharpen our operating skills and we’re showing that.
Bryan Kraft:
Okay. Thank you.
Brian Roberts:
Thanks, Brian. Regina, we got time for one more question.
Operator:
So final question comes from the line of James Ratcliffe with Buckingham Research. Please go ahead.
James Ratcliffe:
Good morning. Thanks for taking the question. Just to dig into the video churn improvement you’ve been seeing how much of that is really X1 driven and how much of it is the benefit from the investment customer experience. And so how much incremental run rate is there on that both in terms of expanding X1 in terms of the customer service investments? Thanks.
Brian Roberts:
I think it’s been a combination of a number of factors. One is getting people on the X1 platform is having affect on churn. The second is we have more people on contracts. And third is that there’s more people using TV Everywhere there’s third of our customers using TV Everywhere on a monthly basis. And finally I think our customer experience improvements of health significantly I mean if we can get the right customers and keep them longer it’s going to impact churn. So our customer experience things in terms of reducing phone calls, reducing truck rolls, getting things right the first time and really super serving our customers is having an impact as well.
Neil Smit:
I just want to sum up from my perspective what was so good about this quarter from where I have said is the company working really well together, it was a terrific first nine months of the year this quarter being in video the best in nine years, and broadband the best in six years. NBCUniversal would basically now had doubled the cash flow and a run rate to do that strength is across so many different parts of the company that are participating in the technology change that’s happening. As we talked about the millennials, we talk also about NBC and investments in Vox and BuzzFeed and the ability to now hopefully have advertising that can take some of our content and their content and bring it to advertisers doing all this, while still maintaining the leverage, it allows us to buyback shares and the dividend and Mike Cavanagh, joining us here and changing sort of the trajectory of that buyback in anticipation of things. And ultimately, it’s giving customers what they want and having a company with the unique set of assets that can do that. And I think we really and so many different fronts of the company did that this quarter. So were really pleased and thank you for your questions and support.
Jason Armstrong:
Thanks, Brian,andthanks everyone for joining us. That will conclude today’s call. Regina, back to you.
Operator:
There will be a replay available of today’s call starting at 12:30 PM Eastern time, it will run through Tuesday November 3, at midnight Eastern time. The dialing number is 855-859-2056 and the conference ID number is 39613302. And recording of the conference call will also be available on the company’s website beginning at 12:30 PM today. This concludes today’s teleconference. Thank you for participating. You may all disconnect.
Executives:
Jason Armstrong - SVP, IR Brian L. Roberts - Chairman and CEO Michael J. Angelakis - Senior Advisor Michael J. Cavanagh - SEVP and CFO Stephen B. Burke - EVP and CEO, NBCUniversal Neil Smit - EVP, President and CEO, Comcast Cable
Analysts:
Ben Swinburne - Morgan Stanley John Hodulik - UBS Jessica Reif Cohen - Bank of America Merrill Lynch Craig Moffett - MoffettNathanson Phil Cusick - JPMorgan Brett Feldman - Goldman Sachs Marci Ryvicker - Wells Fargo Kannan Venkateshwar - Barclays
Operator:
Good morning, ladies and gentlemen and welcome to Comcast’s Second Quarter 2015 Earnings Conference Call. At this time all participants are in a listen-only mode. Please note that this conference call is being recorded. I will now turn the call over to Senior Vice President, Investor Relations, Mr. Jason Armstrong. Please go ahead, Mr. Armstrong.
Jason Armstrong :
Thank you, operator and welcome everyone. Joining me on this morning’s call are Brian Roberts, Michael Angelakis, Mike Cavanagh, Steve Burke and Neil Smit. Brian and Mike will make formal remarks, and Michael, Steve and Neil will also be available for Q&A. As always, let me now refer you to slide number 2, which contains our Safe Harbor disclaimer, and remind you that this conference call may include forward-looking statements subject to certain risks and uncertainties. In addition, in this call, we will refer to certain non-GAAP financial measures. Please refer to our 8-K for the reconciliation of non-GAAP financial measures to GAAP. With that let me turn the call to Brian Roberts for his comments. Brian?
Brian L. Roberts:
Thanks Jason and good morning everyone. As this is the first call since the death of my father, I’d like to express my gratitude for the tremendous outpouring of support for me and the entire Comcast family. So many of you recalled your favorite memories and stories and for this I'm beyond grateful. And as I think about today, reporting on another terrific quarter it’s such a great reflection of the special company Ralph built and I'm honored to help lead. Comcast NBCUniversal has real positive momentum on many fronts and so we are pleased to report that in the second quarter we grew revenue by 11.3% and operating cash flow by 8%. Our growth was broad based. In cable our investments in customer experience, a faster X1 rollout, and our leading broadband network are all paying off. We grew overall customer relationships, added broadband customers and reduced our video losses in half. In fact this is the best second quarter result in video that we’ve had in nine years. But the highlight of the quarter was Universal Pictures and Universal Theme Parks. And overall at NBCUniversal I just can’t say enough great things about the second quarter. Operating cash flow increased 19.4% following a 14% growth in the first quarter. Steve Burke and his team continue to transform the business and are on track to soon double the operating cash flow since we made our original announcement with GE in 2009. Led by blockbusters Furious 7 and Jurassic World and a successful Pitch Perfect 2 the Filmed Division put up an unbelievable quarter. We broke a long list of records, so let me just highlight a couple. Universal’s worldwide box office grosses have already set a yearly record for the company, exceeding the prior high achieved in 2013. Jurassic World generated $1 billion in worldwide box office in its first 13 days, which is faster than any film in history and now stands as the fourth highest grossing film of all time and Furious 7 is the fifth highest grossing film. Notably we’ve had outstanding success internationally. Furious 7 became the highest grossing film ever in China. And Minions which is off to an excellent start will help continue the trend of global success into the third quarter. This all demonstrate, not only our focus on franchises and sequels but also our approach to global marketing and distribution under the leadership of Jeff Shell, Donna Langley, Ron Meyer and many others. Turning to Broadcast and Cable networks, industry viewership continues to be under pressure but we have a strong diversified and enviable line-up of networks. A big success was NBC Broadcast, which won the 2014-2015 season for adults 18 to 49, marking the second year in a row as number one. NBC Sports continues to demonstrate the power of live sports with year-over-year viewership gains across the NHL Stanley Cup Finals, The English Premier League, Top [ph] Channel and now NASCAR. We also remained focused on original programming; a recent example is we’re very encouraged by how strongly Mr. Robot has gotten out of the gate on USA. It now ranks as a number two new scripted cable series of the year. Finally at NBCUniversal, our terrific momentum at Parks continues. Tom Williams and Mark Woodbury and their teams have led the business to a stellar 45% operating cash flow growth. The enormous success of the new Harry Potter attraction in Orlando was sustained in the second quarter. Our strategy of consistently launching new attractions is really working. Our recently opened Fast and Furious super charge attraction in Hollywood provides already an additional boost to that park and we have an exciting roadmap with other new attractions that we will launching in the future including the highly anticipated opening of Harry Potter in Hollywood next summer. All-in-all the team at NBCUniversal is doing a fantastic job and is executing incredibly well. Moving to Cable Communications, Neil Smit and the team continues to drive the industry’s best technologies and platforms forward and the results prove this out. In the second quarter we increased revenues 6.3% and operating cash flow 5.1%. We continue to believe X1 is an absolute team changer, better connecting our customers to content serving as a platform for so much more. We have scaled our deployment to nearly 30,000 boxes per day and we are pushing to go even faster. The results are measurable and I am pleased to report that the significant improvements we’ve shared previously around X1 viewing patterns, churn, DVR penetration and additional outlets, amongst others continue to hold as we get further into the base with our deployment. We very much believe in the video business and our place in its future and we will strive to lead in innovating to match the demands of our customers. Along these lines we continue to generate serious interest in licensing opportunities for X1 with Cox and now Shaw engaging with us on trials, and number of other companies expressing interest. Importantly we are making progress in our commitment to improve the customer experience. We told you that our intention was to take the same focus we’ve had on product innovation and technology experiences and apply that to customer service and we’re doing it. Some notable examples we recently announced include new cloud-based platforms to give our employees a better view of customer’s account history, a reimagined retail experience, apps that put customers in the driver seat to troubleshoot problems themselves, a tech tracker feature and commitment to service windows, and our plan to add more than 5,500 customer service jobs. In short our goal is to make customer service and the customer experience our best product, and our customers are responding to these efforts. Churn is down in every category; video, data, voice and home security which is excellent news and evidence of the progress we are making. And the future holds even more for our customers. We recently began providing voice remote standard with our X1 product; the next iteration in simplifying search and discovery on our platform. And just last week we announced that we are launching a new video product called Stream, that will offer Comcast Internet-only customers in easy way to add a light cable package to their subscription, enjoy immediate access to programming across computers and mobile devices. We also announced a gaming service in partnership with Electronic Arts on the X1 platform and later this year we will begin trialing and ultimately deploying DOCSIS 3.1 in our network which will provide significant added capacity and lay the groundwork for future speed increases for our broadband customers. In addition to our strong performance on the residential side in business services, Bill Stemper and team continue to deliver, with another quarter of greater than 20% growth in revenue. The consistency of the growth has been amazing and we have significant runway ahead. Summing up we have a great portfolio of complementary businesses. The diversification of our businesses carries significant benefits as evidenced again this quarter. The key to our success is not only a great set of assets, it’s also our collaborative culture. We make sure that our people work together, enabling us to innovate and execute more quickly. And I am excited today for you to meet Mike Cavanagh, who is here with us on the call. As you know he recently joined us to become Chief Financial Officer. Mike has an incredible background and will be able to contribute broad experience and perspective to the role and he is going to be a great partner to me and to the senior team. But it’s bittersweet that this will be Michael Angelakis’ last earnings call. So I want to thank you Michael for all that you have done as our Chief Financial Officer and Vice Chairman, and so much more for the past eight years. But we are all excited by your new initiative, which I think will be exciting for shareholders, for the company and for you personally. You’re one of the smartest and most successful deal makers I know. We wish you only the best of luck. So Michael, why don’t you take a few words before we turn it over to Mike Cavanaugh.
Michael J. Angelakis:
Thank you, Brian. I very much appreciate the kind words. I'm proud of what we’ve accomplished and it has been an honor for me to represent this amazing company and all my talented colleagues, to our shareholders and the investment community. As you can see from these results the company is so well positioned and has incredibly strong leadership teams throughout the organization. I’d like to thank all of my Comcast NBCUniversal colleagues for their friendship and dedication. Also I am very pleased that Mike has joined the team. His experience, his energy and fresh perspectives, as well as great business judgment has made our transition seamless. I am proud and delighted he is here and look forward to our partnership. Now let me turn it over to Mike who will review the quarter’s results.
Michael J. Cavanagh :
Thanks, Michael and good morning everybody. Although it’s only been about two months since the announcement, I feel welcome and at home at Comcast. It’s great to be joining the team at a time as exciting as Brian just described. Before jumping into our results I’d like to say a few words about Michael. He has established a great culture and financial organization inside of Comcast, putting me in a great position, to step to this role and to provide leadership from this special seat. He himself is an outstanding leader and has been and will continue to be a trusted partner of mine. I wish him the very best as he pursues his new growth opportunity for our company. Now let me begin reviewing our second quarter consolidated financial results, starting on slide four. Overall we are very pleased with our second quarter performance, which reflects healthy growth and consistent execution across our businesses. For the second quarter consolidated revenue increased 11.3% to $18.7 billion, and operating cash flow increased 8% to $6.3 billion, reflecting healthy organic growth in our cable business and outstanding performances in Film and Theme Parks and NBCUniversal. This result includes Time Warner Cable and Charter transaction related costs in the second quarters of both 2015, and 2014. Excluding these transaction costs consolidated operating cash flow increased 8.5%. Year-to-date consolidated revenue increased 6.8% to $36.6 billion and consolidated operating cash flow increased 7.8% to $12.2 billion. For comparison purposes, if we exclude the $376 million of revenue generated by the Super Bowl this year as well as the $1.1 billion of revenue generated by the Sochi Olympics in the first quarter of 2014 consolidated revenue increased a very strong 9.3%. Similarly if we exclude transaction related cost incurred in the first six months of this year and last year consolidated operating cash flow increased 8.7%. Earnings per share for the second quarter grew 10.5% to $0.84 a share, versus $0.76 per share in the second quarter of 2014. However excluding several adjustments we outlined in our press release, EPS increased 12%. Year-to-date earnings per share increased 12.2% to a $1.65 a share versus a $1.47 a share in the prior year, again excluding adjustments our normalized year-to-date EPS increased 14% to a $1.63. Free cash flow for the quarter increased 30% to $1.5 billion and a free cash flow per share increased 34.1% to $0.59 a share driven by growth in consolidated operating cash flow and improvements in working capital, partially offset by increased capital expenditures and cash taxes. For the first half of this year we generated $4.7 billion of free cash flow, an increase of 17.7% over the first six months of 2014 and year-to-date free cash flow per share increased 21.9% to a $1.84 per share. Now let’s review the results of our businesses in more detail, starting with Cable Communications on slide five. Our Cable Communications team continues to execute well and we are pleased with our second quarter performance of solid revenue and operating cash flow growth along with healthy customer metrics. Cable Communications revenue increased 6.3% to $11.7 billion, reflecting the ongoing strength in high speed data and business services as well as higher video revenue. Total revenue per customer relationship increased 4.5% to $143 per month, driven by a higher contribution from business services, customers subscribing to multiple products and higher levels of service and rate adjustments. In addition to strong financial growth we continued to deliver strong metrics. As Brian highlighted despite the typical seasonality we experience in our second quarter we added 31,000 customer relationships during the quarter, compared to a loss of 25,000 customers last year. More encouraging is that the improvement was driven by increases in our double and triple play relationships as customers continue to find value in the bundle and are increasingly taking multiple services from us. At the end of the quarter 69% of our customers subscribed to at least two products and 37% subscribed to three products, compared to 36% at the end of last year’s second quarter. Moving on to the individual products, as Brian mentioned, video delivered great results. We improved video net losses by $75,000 year-over-year to $69,000. This impressive performance was driven by better customer retention as we focused on improving the customer experience and delivering innovative products. The investment we have made in our cloud-based X1 platform is paying off as the positive customer benefits make their way into a larger portion of the base. Our X1 net additions continued to accelerate this quarter, increasing more than 10% from the first quarter and up nearly 35% compared to last year. X1 accounted for about 50% of our second quarter video connects and X1 customers now represent nearly a third of our total triple play customers. Our high speed data service continues to gain share as we differentiate our product through speed upgrades and the deployment of wireless gateways. Not only do these gateways provide our customers with the fastest in home Wi-Fi they are also fueling our impressive growth in Wi-Fi hotspots, which now number more than 10 million. We added 180,000 new data customers in the second quarter and 587,000 customers year-to-date, which matches last year’s first half total. In addition voice remains a valuable component of the bundle, as our voice customer base grew by 49,000 in the second quarter. This slowdown in voice net additions primarily reflects our focus on double play this year compared to prior year results that had stronger triple play additions. As we look at our revenue categories video revenue increased 3.7% reflecting an increasing number of customers taking advance services and modest rate adjustments, as well as an increase in pay per view revenue due to the Mayweather-Pacquiao fight in the quarter. High speed internet revenue increased 10% in the quarter making it again the leading contributor to cable revenue growth driven by continued growth in our customer base, rate adjustments and an increasing number of customers taking higher speed services. At the end of the quarter 69% of our residential high speed Internet customers received speeds of 50 megabits per second or greater. Voice revenue declined by 2.1% in the second quarter, as growth in our customer base was offset by a modest decline in ARPU. Our business services division continued to help fuel cable growth this quarter, with revenue increasing 20.4% to $1.2 billion. Our performance in the small end of the market continues to be especially strong with growth driven by an expanding customer base and rate adjustments. At the same time the contribution from mid-sized businesses continues to increase. There is a tremendous opportunity for growth in this segment as we have captured only a 25% share of the small end of the market and less than 10% of the mid-sized segment. Cable Advertising revenue decreased 0.9% during the second quarter, reflecting lower political revenue. Excluding political our core cable advertising revenue increased 2.5%. Now let’s turn to slide six. Second quarter cable communications operating cash flow increased 5.1% to $4.8 billion, resulting in a margin of 40.9% compared to 41.4% in the second quarter of 2014 primarily driven by higher programming cost, additional expenses related to the deployment of X1 to our customers and the investments we are making to improve the customer experience. Second quarter program expenses increased 9.6% reflecting higher sports programming cost and increases in retransmission consent fees as well as an impact from the pay per view fight in the quarter. Excluding the impact of pay per view fights in both years our programming expense growth would have been approximately a 150 basis points lower. We continue to expect program expense growth for the full year 2015 to grow at a similar level to 2014’s growth of about 8%. Technical and product support expenses increased 6% in the second quarter, as we continue to accelerate the deployment of the X1 platform and invest in the customer experience. As Brian said earlier in the call we are committed to transforming the customer experience and it is our number one priority this year. As a result this means we will incur modestly higher expenses as we’re hiring additional technicians and service personnel, strengthening our dispatch teams and operations and investing in training, tools and technology, including a new cloud-based customer platform that gives our employees a better view of our customer accounts so they serve them better and faster. We’re already starting to see these additional investments pay-off as the metrics we use to evaluate our service levels are all improving. Things like our on-time metric, how quickly we answer calls, how successful we are in on-boarding new customers, all have shown real improvement. We firmly believe that these investments in the customer experience will pay-off for us overtime as we do a better job maintaining and deepening our customer relationships. Overall Cable’s second quarter and year-to-date results prove that we are executing well and competing effectively, with innovative products and services that provide a great value to our customers. We are focused on improving the customer experience, having best-in-class products and continuing to deliver strong financial and customer results. Now let’s move on to NBCUniversal’s results, which are presented on slide seven. NBCUniversal delivered strong results in the second quarter, as revenue increased 20.2% and operating cash flow increased 19.4%. Cable networks generated revenue of $2.5 billion in the second quarter, a decrease of 1% driven by a 26% decline in content licensing and other revenue and a 3% decline in advertising revenue, that was partially offset by a 5.6% increase in distribution revenue. Cable networks operating cash flow declined 4.6% to $872 million in the second quarter, reflecting lower revenue and modest increases in operating and administrative expenses. With regards to our Broadcast Television segment, revenue was essentially flat at $1.8 billion in the second quarter, as a 7% decline in content licensing revenue was offset by increased retransmission consent fees and a slight increase in advertising revenue. Stable revenue and a modest increase in operating cost in the second quarter led operating cash flow to decline 3.7% to $231 million. Moving to filmed entertainment second quarter revenue nearly doubled to $2.3 billion driven by higher theatrical revenue from the strong performances of Furious 7 and Jurassic World, which both saw tremendous success at the box office. As Brian said earlier these were two of the biggest films in Universal’s history, so we had an exceptionally strong quarter. Second quarter operating cash flow increased $227 million to $422 million, driven by the significant revenue increase, partially offset by an increase in the amortization of film costs and higher advertising marketing and promotion expense to support the larger film slate. The momentum at our Theme Parks continued this quarter, as revenue increased 25.7% to $773 million, and operating cash flow grew 44.9% to $354 million, reflecting strong attendance and per capita spending, driven by the continued success of Harry Potter Diagon Alley in Orlando which opened in July of last year. This new attraction has been a real success since its opening, driving double-digit increases in park-to-park ticket sales record attendance levels and per capita spending. While we believe the momentum at Harry Potter will continue the growth rates will likely slow as we have now passed the anniversary of the Diagon Alley opening. In Hollywood, Fast and Furious SuperCharge opened strong on June 25th with double-digit attendance growth ever since. Let's move to slide eight to review our consolidated and segment capital expenditures. Consolidated capital expenditures continue to track our investment plan and increased 9.6% to $2 billion compared to second quarter of 2014 driven by increased investments at cable. At cable communications, second quarter capital expenditures increased to $183 million or 12.3% to $1.7 billion, equal to 14.3% of cable revenue versus 13.5% in the second quarter of 2014. The increase was primarily driven by higher spending on CPE to support the aggressive deployment of our X1 platform and wireless gateways, our continued investment in network infrastructure to increase network capacity, additional investment as we continue our cloud-based initiatives as well as our expansion in business services. Year-to-date cable communications capital expenditures have increased 18.3% to $3.1 billion, representing 13.5% of cable revenue. We continue to expect that for the full year of 2015, our cable capital intensity will be approximately 14.5% of cable revenue, compared to 13.9% in 2014. We are focused on investing in the business where we think there are attractive financial and strategic returns. All of these initiatives are great examples of this growth oriented investment strategy and X1 is no exception. We continue to be very pleased with the results of X1 and its success underscores our confidence in accelerating the rollout. We have accelerated our X1 net additions quarter-after-quarter and the positive customer results have continued. More customers are subscribing to DBRs and additional outlets, increasing video-on-demand usage and we continue to see reduced churn levels among these customers. Second quarter capital expenditures at NBCU decreased 8.5% to $272 million, primarily reflecting decreased investments in facilities, partially offset by higher spending at Theme Parks, as we build new attractions including Harry Potter in Hollywood and King Kong in Orlando. As we mentioned at the beginning of the year we expect that NBCUniversal's 2015 capital expenditures will remain relatively stable at 2014's level with over half directed to our Theme Park segment as the investments we are making in our parks are clearly generating strong returns as they drive increase attendance and per capital spending. Turning to slide nine, as I mentioned earlier we generated consolidated free cash flow of $1.5 billion in the second quarter, an increase of 30%. For the first half of the year we generated $4.7 billion in free cash flow, an increase of 17.7% over the first half of 2014. The increases for both the quarter and the year-to-date results reflect growth in consolidated operating cash flow and improvements in working capital, that were partially offset by higher capital expenditures and cash taxes. In the second quarter we returned $2.2 billion of capital to our shareholders, an increase of 65.8% compared to the second quarter of 2014, including share repurchases totaling $1.6 billion and dividend payments totaling $628 million. In the first six months of 2015 we've returned $4.8 billion of capital to shareholders, representing an increase of 84.5% compared to last year, including share repurchases totaling $3.6 billion and dividend payments totaling $1.2 billion. Recapping our return of capital plans for 2015 we plan to buyback $6.75 billion of our shares, which includes the original $4.25 billion we announced at the beginning of the year, plus the additional $2.5 billion announced with our first quarter earnings release. As we hit at that point, this should place us at roughly two times leverage at year end. And as always we will discuss next year's return of capital plans when we release fourth quarter earnings after the process of reviewing our business plans is complete. My priorities are to make sure our businesses are being fed the capital they need for strong and profitable growth and to make sure that we have strategic flexibility from a financial perspective and to prudently maximize our return of cash to shareholders. Overall we have had a really strong first half of year in both cable and NBCUniversal. We are pleased with the financial and operational progress we've made in all of our businesses and we are focused on continuing that momentum throughout the year. We believed that our disciplined investments, along with our focus on execution will continue to generate healthy growth and yield positive results. Before I turn in the call over to Jason for Q&A I would like to say how great it is to be here. Comcast is a fantastic company with a portfolio of leading businesses, that have tremendous opportunities ahead. Brian, Steve, Neil and David are a great leadership team and in my short time here I have found that all levels of this company are filled with smart energetic people with high integrity. I'm very happy to be part of this team. Over to you, Jason.
Jason Armstrong :
Thanks, Mike. We will now move to our question-and-answers. I'll remind you Brian, Mike, Michael and Steve are in the room with us today and Neil is traveling, but he has dialed in and available for questions. So with that Brent we'll turn it over for you to Q&A.
Operator:
Thank you. We will now begin the question-and-answer session. [Operator Instructions]. Your first question comes from the line of Ben Swinburne with Morgan Stanley. Please go ahead.
Ben Swinburne:
Thanks and good morning. I have two questions. Neil, can you give us a little more insight into the churn trends the customer adds this quarter, were really strong I can't remember the last time you guys added customers in the second quarter. So when you look at the voluntary and voluntary look at the investments you are making in customer service. Can you just help us to think about what's drive in the churn down and what's the opportunity is from here to take that down further, and I'll just give Steve my question which is, there has been some press coverage on your upfront, I wonder if you could give us some details on how the upfront went from your perspective across your property? Thanks.
Neil Smit:
Hi, Ben, it’s Neil. I think the churn has been a key driver of Q2 results. But over the last year and half the churn numbers improved every month year-over-year and part of it is driven by the S1 deployment where we're seeing about 30% less voluntary churn. Part of it is driven by the fact that we're getting a higher percentage of our customer’s on contract. It's more than double year-over-year and I think we're getting better quality customers and retaining them longer is the real story. How far can that go remains to be seen. We're going to keep on driving our X1, we are targeting our segments better, we're doing better on non-pay disconnect, we are just I think managing the customer relationship more effectively and I think because all the work we're putting into customer experience is paying off. It's each initiative is kind of additive and it's really effecting the churn number over time.
Stephen B. Burke :
In terms of the upfront I think we had a great upfront because it was a challenging time for the industry and we ended up with our volume up. We gained share. We talked a lot about the monetization gap. We closed some more of the monetization gap for really the second time in a row and despite the fact that I think overall industry volume was down ours was up and our CPM's were right at the top for both NBC and the big cable networks. So we feel very pleased and part of it is because of the way we manage our advertising business, Linda Yaccarino has responsibility for all advertising, every single one of our channels and we have around 20% of viewership. So that gives us a tremendous portfolio approach to the market and allows us to outperform and hopefully we'll continue to do that.
Ben Swinburne:
Thank you both.
Operator:
Your next question comes from the line of John Hodulik with UBS. Please go ahead.
John Hodulik:
Maybe another question for Neil. I mean, Neil does the lower churn you are seeing in video and all the runway you still have with the X1 deployment, does that give you sort of better visibility and a return to sub growth in terms of on the video side and then looks like a lot of the growth is coming more from double play that it has from triple-play in the past, has there been a change in marketing or your approach to focus more on doubles than triples? Thanks.
Neil Smit:
Well, our goal is always to improve year-over-year customer metrics which we done for the last four years in a row on the video side. I think the churn and the X1 deployment does give me optimism that we can continue to improve the voluntary churn number. I think going forward we're going to continue to drive out X1 at an accelerated rate. It does impact CapEx and the second part to your question, John was what?
John Hodulik:
Was about the double plays versus triple plays. It looks like more of the growth is coming from double plays and I was just wondering if there was a change in your approach from a marketing standpoint?
Neil Smit:
On that, I think this quarter we did shift to more double plays and triple plays, I think that unaffected phone. If you look at Broadband for the first half of the year it’s right on what we did in the first half of last year. So we don’t think there’s any big macro change in our approach but each quarter can vary a little bit. I would just add on the churn point, I also am excited by the innovation roadmap that we have around X1, around the customer experience, around the stream product, around the EA games and more things in the labs. So I think we’re -- each quarter it gets a little better and we’re pleased that this was the best second quarter in video in nine years.
John Hodulik:
Okay, thanks Brian.
Jason Armstrong:
Thanks John, next question please.
Operator:
Your next question comes from the line of Jessica Reif Cohen with Bank of America Merrill Lynch. Please go ahead
Jessica Reif Cohen :
Thank you. I have two questions but I -- questions -- one is for Brian, condolences to you and your family on the passing of Ralph Roberts, Comcast Founder and obviously your father. Ralph was such an amazing person and a great leader and for Mike, nothing but good luck, hopefully you’ll be a very important part of the company and the company’s initiative. But anyway on the question, so one for Cable, one for NBCUniversal. For Cable with the rejuvenated focus on customer service and the customer experience, it just seems so much different than the past. I'm just -- can you say how your vision has changed and how do you judge the effectiveness, you mentioned churn, is there anything else we should look for and over what period of time? And for NBCUniversal, I obviously fulfillment part is just amazing, I don’t even know what adjective to use, but as an outsider it seems like Parks just seems too obvious that there’s a long runway. So maybe you can just review some of the attractions and hotel plans that you have in film, is there anything that you’re doing differently how will this perform if you look at it from now?
Brian L. Roberts:
So, let me Neil feel free to weigh in but I’ll take it -- let me say first of all thank you Jessica for the kind words. So the Cable customer experience is a mind shift, a cultural shift. It is quite sincere. We’ve talked about it over the years why now. I think the opportunity to focus on it more, the technology can be your friend and self-help and using apps and like the TechTracker and being able to self-diagnose, reset your modems and things that we have on the runway, we’re very pleased with the team we were building around that and we’re taking that innovation culture which really kicked in using the cloud for X1, and we’re going to try and to do the same thing around the customer experience. I think it starts with all employees, we’re retraining all employees, starting with myself and right on through the entire company, where we’re experiencing the opportunity to re-look at everything from the customer’s, not from the company’s perspective. We’re using all sorts of new incentives. So I think you should be paying attention to churn. I think you should be paying attention to the quality of the customer. The customer lifetime value is a big area that we’re focused on and we are excited by X1 and we’re excited by accelerating that into the future. We’re up to 30,000 a day, as I mentioned. That’s a lot but we think we can do even more and then the customer has that much better remote control, the voice remote is getting rave reviews from people who use it. We’re putting 6 million of those out this year, Wi-Fi, it’s the whole experience. So I don’t want to go on too long. Steve, about Theme Parks and film?
Stephen B. Burke:
So obviously the headline from the NBCUniversal side of the company of the quarter was film but in many ways Theme Parks had as good or even better quarter than the film business. So our total operating cash flow for Theme Parks grew about 45% which I’ve never seen. I mean that’s just a huge-huge number for a business this size. Five years ago we made about $400 million in the Theme Park business. We probably added a $1 billion to that. This year’s results are probably over a $1 billion higher than that 400 million. The year is not over but the way we’re tracking and we see this as a major growth driver for the company for five, 10, 15, 20 years. We're basically adding more attractions than we had historically added. We just did a year ago we did Harry Potter 2 Diagon Alley in Orlando, which has fueled a lot of the growth there. We have Harry Potter coming to Hollywood next spring, which I think is going to be a tremendous sea change, about how people think about that park in the Los Angeles market. So basically on both coasts about one major new attraction a year. We have King Kong coming next year in Florida which is a fantastic creatively a fantastic attraction. We have a big water park coming in 2017. So you will see us on both coasts continue to add. And then we're also adding to our hotel stock. We looked in Florida, when we first got here and we had 2,400 hotel rooms. We did a study as to how many hotel rooms we should have given the strategic importance of keeping people onsite to increase length of stay. At the time we had 2,400 hotels and the study said we could easily digest 10,000. So we've added a couple thousand hotel rooms. We're going to be adding hotels rooms next year and what's happening is we're seeing the combination of better attractions which give people a reason to come and then when they come more hotel rooms which keep people longer. And that kind of attraction is embedded in that kind of growth rate you're seeing. Orlando grew 21% in terms of attendance during the quarter, which is just a phenomenal results and Tom Williams, who runs our theme park business is fantastic, Mark Woodbury is in charge of the creative side of that businesses is doing great things and we haven’t even talked about China or other parts of the world where we are also very excited about the growth opportunity. So theme parks when you think of NBCUniversal saw 20% to 25% of our operating cash flow but it's a great global business and we think there's lots of green lights as you look down the highway.
Jason Armstrong:
Thanks Jessica. Next question please.
Operator:
Your next question comes from the line of Craig Moffett with MoffettNathanson. Please go ahead.
Craig Moffett:
Yes, hi. First Brian let me reiterate what Jessica said, condolences on the passing of your father but also I think it is great to celebrate just what a spectacular thing he’s left behind and how many people he touched and so it's nice to remember him. I wanted to ask Neil a question about fiber. AT&T has now made some commitments to significantly expand their footprint. I think you talked about your gigabit pro. Can you talk about how you think about fiber to the home and your Gigabit Pro service versus DOCSIS 3.1 and how the competitive market will shape your thinking in the architecture that you use?
Neil Smit:
Well, I think we've completed with both AT&T and Direct for a number of years. We feel very good about our broadband network and then as Brian mentioned in his comments we will be rolling out for market trial DOCSIS 3.1 in Q4. We continue to pull fiber deeper as we roll out our business services network and that strengthens the residential network as well. I think we will be ready to complete our fiber, as we think about new households, we pull fiber directly to the new households, we are in the beginning of the development and we're also pulling fiber to the premise in some of the large MDU complexes. So we feel good about our network going forward, we continue to increase Steve, I think we're -- as we mentioned the numbers were year-to-date the same as the numbers last year and which will get about our ongoing…
Craig Moffett:
Do you think that your DOCSIS 3.1, I think the industry has talked about Gigabit per second speeds being attainable with DOCSIS 3.1. Is your latest view that is likely to be the case or is that probably or is that potentially too high an expectation?
Brian L. Roberts:
I think let me jump in, if I might. Again thank you for the nice comments but I think we have a superior product. When you take the totality of our triple play offerings but a lot of that is broadband, Wi-Fi, the infotainment [ph] Wi-Fi and it’s important that we continue to have a great network and have superior products, that is core what we’re about. And DOCSIS 3.1 combined with -- we’ve now fully encrypted the entire company. So we keep reclaiming bandwidth, we apply it to broadband, we split nodes, we pull fiber deeper, we use DOCSIS 3.1 which will be a quantum leap forward, we believe not just linear and allow you to go to the kind of speeds you’re talking about. In fact as you know we have a two gigabit product that we’re using as our business services, our residential kind of converge in terms of where these fibers go. So this is top of mind. We think we have an exciting roadmap. It doesn’t require us to go out and rebuild things, but to continually improve things. We’ve increased speeds 13 times and we envision doing that, we hope into the future and remaining in a very, very strong position. But it’s a competitive market, as we’ve always said and we’re learning to compete better all the time and we’re very prepared to compete into the future.
Craig Moffett:
Thanks Brian.
Jason Armstrong:
Next question please.
Operator:
Next question comes from the line of Phil Cusick of JPMorgan. Please go ahead.
Phil Cusick:
Hi, guys. Thanks. Brian I wonder if you could expand on the stream products and how that’s going to fit into the business. And you’ve talked about churn a couple of times, as you’ve seen churn in the business, has there been any change in the number of people who are leaving for economic versus competitive reasons, and is there any indication that they’re leaving for the over the top competitive products out there? Thanks.
Brian L. Roberts:
Look there’s a little of everything in the real world, and we’re dealing in millions of units every quarter. So but I think we’re encouraged as Neil said by these results and by not just this quarter but by several years where we’ve had improving results. The stream product is extension of a couple of things. One we have a college product, university product that we’re very excited about and is doing well, that it’s attracting to younger consumers. We have a broadband product as I just got finished saying that we’re extremely proud of and excited by -- have more broadband customers than we do video customers, and what can we do with the mind shift of selling people broadband and then introducing them to video, whether there are university student or someone that wants a different kind of product and maybe not even set-top box but a way to get started with all their mobile devices. And so I think it’s we’re doing couple of markets this year, it’s not going to be something you’re going to see meaningful results from in the near future, but it’s very exciting to be able to have a range of products and then to have a platform to upsell consumers from, which we’ve had great results doing this with our Internet plugs and other examples where, when you have that relationship with the consumer. And another thing that our technical teams are excited about and our customer experience team, is this product’s going to kind of just work. You just got to turn on your device and boom, you’re going to be receiving the video, the authentication, all the things we’ve been talking about and customers -- and we get to chance to start new from a mobile device is going to work faster and easier to introduce people to a relationship with us. So we’re using it also to drive some of those improvements on just the onboarding experience and then the ability to upsell in a seamless, frictionless way. So lot of reasons to like the product and it’s a part of the whole play of just having a range of offerings which is very, very different mindset then where we were several years ago.
Neil Smit:
Yeah. I’ll just add Brian that this is a great example of how our cloud-based technology is enabling us to innovate at a faster pace and target-specific segments such as you mentioned.
Phil Cusick:
Thanks guys.
Jason Armstrong:
Thanks Phil. Operator, next question please.
Operator:
Your next question comes from the line of Vijay Jain [ph] with Evercore ISI. Please go ahead.
Unidentified Analyst :
Thanks. I’ve two questions. First for Mike Cavanagh, obviously you’ve only been there two months. If you can give us any thoughts about, if there any differences in your philosophical view on capital allocation and the like, a very broad question, if there is any change you think that could be incorporated? And then for Neil, you have a bunch of trials going on, on usage based pricing down south, any color on how that’s working, is that something that we can expect to be introduced across the footprint anytime soon, thank you.
Michael J. Cavanagh:
Thanks Vijay, it's Mike. So it's early days as you said, but we will end the year two times leverage. And I think just observations would be that that puts us in a place consistent with what I commented on earlier, want to some financial flexibility in the balance sheet. We'll return $6.75 billion of capital this year through dividends and share buyback, consistent -- both of those numbers consistent with what we said last. And as this company has always done it's been my experience you've got to spend time focused on business plans and what's coming next which we will do over the coming months that will put me in a good position to have a perspective when we come back in the early part of the next year and talk about what we'll do next year and beyond. But to share some views anyway, I think it's always been and this team in my personal view is that highest priority is to make sure we're giving our businesses all the capital they need to win in the marketplace and grow their businesses, albeit do that profitably. So we'll be very focused on that and that's job number one. Beyond that we'll love to return capital to shareholders as we are doing and have done. And we're going to want to maintain flexibility in the balance sheet to be able to continue making those investments and driving the business the way we want to through economic cycles, through whatever headwinds might come along and maintain some other flexibility to do smart things for the shareholders.
Brian L. Roberts:
Vijay, concerning the usage-based pricing trials, we actually we do have a few trials going on in different markets. The responses have been neutral to slightly positive. We don't have any plans on expanding that to other market/bases anytime too.
Unidentified Analyst:
Great, thank you.
Jason Armstrong:
Thanks Vijay. Next question please.
Operator:
Next question comes from line of Brett Feldman with Goldman Sachs. Please go ahead.
Brett Feldman:
Thanks for taking the question. You mentioned earlier some of the investments you're making in customer experience and how that's already starting to payoff and also sounds like you continue to plan on investing in those areas. If you could just help us out from thinking about it from margin standpoint. How much longer do you expect some of these spending initiatives to continue? And then as we look into '16 and beyond, how we come to know that you are getting g a return on those investments. Is it something we should look for to turn, or add to or some other areas in the performance of cable. Thanks.
Michael J. Cavanagh:
It’s Mike Cavanagh. I mentioned X1 broadband capacity and gateways business services and customer experience. The customer experience investments is generally a lag times between when we make the investment and when we see the returns. But we are measuring the return on each of our initiatives, a few success points on getting it right the first time. The percent of the customers who are calling and speaking to agents is down 15%. So we're getting things right the first time. And the customers are getting the repeat tech [ph] business within 30 days are down 9%. So our waiting times are down and we're getting it right. It's resulted in a real improvement in customer satisfaction. So we will -- we test each of these investments, we have a test market up in Portland Oregon where we test the initiatives before we extend on a widespread basis. And I think we'll continue to invest and I think we'll continue to see returns. And at the end of the day the right thing to do, we're going to compete on both our products and our service and we want to get our service to be our best product areas.
Michael J. Angelakis:
Yeah and it's Mike. I'll just jump in. You'll see year-to-date our cable margin at 40.2% is up 20 basis points from a year ago and given all that we're all -- stable again to last year. And that's something that's we're proud that we're getting all these things done and maintaining that stability of margins. But view obviously on it's hard to parse, it's all in the numbers. The improvement in service and the quality of the product I think it's all part of which is driving churn and driving lifetime value at customer side.
Brett Feldman:
Great, thank you.
Jason Armstrong:
Thanks, Brett. Operator, next question please.
Operator:
The next question comes from the line of Marci Ryvicker with Wells Fargo. Please go ahead.
Marci Ryvicker:
Thanks, I have two questions. The first, your stream product it looks like it's one of the only one actually including live broadcast. Just curious if you're talking to the stations and if so, how those negotiations are going. And then secondly, when we look at the numbers your Q2 video, so much better, your voice I think less than expected. We've always thought that the more products you sell the stickier the subs, that you're focusing a little bit more on double play. How do you know that your subs today are sticky as your subs have been?
Neil Smit:
Marci, it's Neil. On the stream product we didn't have to pay any additional programming rights for this product, stream’s a title six service that's delivered to you, that customer’s [indiscernible] enabled gateway and it's covered under our existing contracts. It's not an OTC service. Concerning the voice number, we did focus a little bit more on double-play this quarter which also reduced the churn. But it's always a blend of what's the right offer is for the right customer base at any time and kind of as Mike mentioned our double-play customers grew to 69% and our triple-play are also up to 37%. So we are increasing both. It's just a matter of balancing the mix.
Marci Ryvicker:
Thank you.
Jason Armstrong:
Thanks, Marci. We are almost up on an hour here. So we'll take this last question.
Operator:
Your final question comes from the line of Kannan Venkateshwar with Barclays. Please go ahead.
Kannan Venkateshwar:
Thank you. Just a couple of questions. The first is your -- I think the deal between Comcast and NBC on the return [ph] side comes up next year. Just wanted to figure out how you guys are thinking about it and within the organization how that kind of negotiation happens. And secondly on the stream product given the fact that it's not really an OTP product, is there any implication on the clauses that you guys have with the programmers in general? Thanks.
Brian L. Roberts:
Neil, I think I can take that, maybe finish the call. Feel free to jump in if I don't cover it. I don't think that your facts are right on the NBC Comcast timing. But we're not going to go into more detail than that. But I can say that one of the things that’s worked really well is how well the company is working together and that's one of the points that I want to end on which is this combined portfolio of incredible companies, first half of the year and the second quarter we couldn't be more pleased, really broad-based results and as we talked a lot about NBCUniversal, but also within cable broadband video results, just really pleased with the start to the year. I think our innovation in products including stream, but also being able to say that we nearly doubled, now the cash flow with NBCUniversal since the acquisition in 2009 is a terrific achievement and we believe we can lead innovation in the cable industry and do well by content companies and help both work together and that's what we're doing. We're shifting our focus to addition innovation to real focus on the service customer experience, that's going to take years. One of my comments is some of the questions that got asked would be this is going to take a long time to see some of the results but we are going to stay the course. And I think we feel that the transition with our Chief Financial Officers has gone extremely well and we didn't miss a beat here and we're exciting by Michael's new venture and building value for our shareholder through creative opportunities. But there are priorities to continue to find profitable growth, return capital to shareholder and to keep the company in a strong position in a sustainable way, that has -- we've been doing since Ralph started the company 51 years ago. So thank you all for your support and we'll see in the third quarter.
A - Jason Armstrong:
Thanks, Brian, thanks everyone for joining us. Brent, back to you.
Operator:
Thank you. There will be a replay available of today’s call starting at 12:30 PM Eastern. It will run through Friday July 31st at Midnight Eastern Time. The dial-in number is 855-859-2056 and the conference ID number is 60425188. A recording of the conference call will also be available on the company’s website beginning at 12.30 PM today. This concludes today’s teleconference. Thank you for participating. You may all disconnect.
Executives:
Jason Armstrong - SVP, IR Brian Roberts - Chairman and CEO Michael Angelakis - Vice Chairman and CFO Steve Burke - EVP and CEO, NBCUniversal Neil Smit - EVP, President and CEO, Comcast Cable
Analysts:
Reif Cohen with Bank - America Merrill Lynch Craig Moffett - MoffettNathanson Phil Cusick - JPMorgan John Hodulik - UBS Ben Swinburne - Morgan Stanley Vijay Jayant - Evercore Brett Feldman - Goldman Sachs Marci Ryvicker - Wells Fargo Jason Bazinet - Citi Kannan Venkateshwar - Barclays Mike McCormack - Jefferies
Operator:
Good morning, ladies and gentlemen and welcome to Comcast’s First Quarter 2015 Earnings Conference Call. At this time, all participants are in a listen-only mode. Please note that this conference call is being recorded. I would now turn the call over to Senior Vice President, Investor Relations Mr. Jason Armstrong. Please go ahead, Mr. Armstrong.
Jason Armstrong:
Thank you, operator and welcome everyone. Joining me on this morning’s call are Brian Roberts, Michael Angelakis, Steve Burke and Neil Smit. Brian and Michael will make formal remarks, and Steve and Neil will also be available for Q&A. As always, let me now refer you to Slide 2, which contains our Safe Harbor disclaimer, and remind you that this conference call may include forward-looking statements subject to certain risks and uncertainties. In addition, in this call we will refer to certain non-GAAP financial measures. Please refer to our 8-K for the reconciliation of non-GAAP financial measures to GAAP. With that, let me turn the call to Brian Roberts for his comments. Brian?
Brian Roberts:
Thanks Jason and good morning everyone. We’re very excited to tell you about our first quarter which we’re really pleased with, but I’d like to start briefly with two non earning topics. Today, I appreciate everyone adjusting their time of the call because unfortunately a number of us have to attend the funeral of our great friend Larry Smith. As most of you know, Larry was Co-Chief Financial Officer for Comcast nearly 18 years, and when he joined the company, we were a small regional cable company and when he retired, we were the largest cable operator in the country, but he was so much more, his integrity, his passion, his friendship are hard to put into words and are very tough for all of us right now. He meant so much to Philadelphia and non-profits and he also has one of the most spectacular families. So on behalf of all of us at Comcast, we want to celebrate his life and say thank you for a very special man. I also like to say a word on Time Warner Cable. At Comcast, we have great products and technologies, and we were excited about bringing these capabilities to additional cities. The government ultimately didn’t see it the same way. Fortunately, we structured the transaction in such a way that avoided unnecessary risk for our shareholders in the event that the regulatory outcome did not go our way. It was equally important to make sure our focus remains squarely on solid execution of our existing businesses which we did. And as you can see in the first quarter, we are off to a terrific start in 2015 with very strong progress at both cable and NBCUniversal. Our Consolidated Operating Cash Flow increased 7.6%; in addition we generated $3.2 billion in free cash flow which is a new quarterly record for the company. We have a number of material growth drivers, many of which accelerated in the quarter. Our performance continues to reinforce our strategy of consistently and prudently investing in new products, technologies, and the customer experience. And so to reflect our confidence, we are today adding $2.5 billion to our existing buyback program for the year. In total, this now represents a plan to repurchase $6.75 billion in our own stock in 2015. So now let’s go deeper into first quarter results which demonstrates our great momentum. Starting with Cable, we are responding to a tough competitive environment with real product leadership, including accelerating the rollout of our X1 platform, our Cloud DVR, and offering the fastest internet speeds. Our strategy is clearly resonating. In the first quarter, we added 199,000 customer relationships, a 61% improvement from the prior year. At the same time, we increased our revenue per customer relationship by a healthy 4.7%. At Business Services, we once again saw over a 20% growth in revenue. Our products are constantly improving as we invest in our network, the best platform, the most robust content line up, and as we transform customer service. In Broadband, we recently launched a symmetrical 2 gig service for residential customers who demand the absolute faster speeds in the market. We’re also testing DOCSIS 3.1 and expect to begin rolling it out in 2016. Meanwhile, recent studies confirm that the XFINITY Wireless Gateway continues to be the industry’s fastest device delivering speeds of more than 700 megabits. Added all together, the result is a terrific proposition for our customers which was demonstrated once again by an industry leading 407,000 broadband net adds in the first quarter. In terms of our platform and content, the reaction to X1 from customers continues to be fantastic as we scale the deployment resulting in lower churn, more outlets connected, and an increase in overall viewership. We are so pleased with this product and our focus is to get it into more of our customer’s homes, and so we’ve accelerated the rollout again this year and we look forward to realizing these benefits across a larger percentage of our subscriber base. We are also transforming customer service. So all told, our cable business had a great first quarter and Neil and his team have built a foundation for a very strong 2015 and beyond. A number of us are on our way to Chicago for the INTX Convention, and there you will see a number of exciting announcements, many of which around customer service and innovation. Over to NBCUniversal, Steve and the team delivered another set of excellent results, first quarter operating cash flow increased by 14%. Our Cable networks continued to deliver the majority of the operating cash flow with NBCUniversal while parks, broadcast, and film are driving great growth in the business each having an outstanding quarter. We’re excited about the progress we’ve made at Broadcast with some notable highlights in the first quarter. Super Bowl XLIX, which aired on NBC was the most watched television program in the U.S. history and the highest rated Super Bowl since 1986. SNLs 40th anniversary special was NBCs most watched prime time entertainment special in more than 10 years, and the Voice continues to rank as the top 5 rated broadcast show. The turnaround has really taken hold, and we’ve sustained the momentum as NBC remains number one in primetime for key demos. Film turned in a terrific performance, thanks in large part to the tremendous success of Fifty Shades of Grey which had the highest worldwide opening in history for any R-rated film. As we turn our attention forward, we are excited by the fast start in the second quarter with Furious 7 setting records as the first Universal film to ever reach over $1 billion in worldwide box office during its first run. And there is more to come with the large film slates still ahead for the balance of the year. But the biggest highlight of all may have been at the Theme Parks where among other drivers the continued enormous success of our new Harry Potter attractions in Orlando contribute to over 50% growth in operating cash flow in the first quarter. Notably, to experience the full breadth of attractions in both our parks in Orlando, Universal Studios Florida, and Islands of Adventure, nearly 80% of visitors chose the higher value Park to Park tickets. Additionally, sales of season passes were at an all-time high. Finally, our diversified cable networks remain our largest source of operating cash flow at NBCUniversal and operating cash flow increased again this quarter. Highlights were in sports and CNBC which continues to see a big pick up in primetimes ratings as well as at E! where the Royals is the number two rated new cable drama in cable TV this year. Turning our attention to the new venture we recently announced establishing a strategic company with the management team led by Michael Angelakis that will focus on investing and operating growth companies. We did this in such a way that allows us to invest in opportunities that can be important drivers of strategic and financial value creation for our company. I am personally excited for Michael and look forward to what this will bring for Comcast. We’re currently engaged in the search for a new Chief Financial Officer and while these are big shoes to fill, I have complete confidence that we will find an incredible replacement. We fully expect that there will be a smooth transition as Michael moves into his new role and a new CFO comes on board. All together, this is an exciting time at Comcast as we have such a great company and exceptional set of assets and a team that has consistently delivered including this first quarter strong operating performance. Michael?
Michael Angelakis:
Good morning everyone, and thank you Brian. We are off to a terrific start in 2015 with solid financial results across the company which demonstrated a consistent focus on execution and profitable growth and on the fundamental strength in our businesses. Let me begin by briefly reviewing our consolidated financial results on slide 4. First quarter consolidated revenue increased 2.6% to $17.9 billion. For comparison purposes, if we exclude the $376 million of revenue generated by the Super Bowl this year as well as the $1.1 billion of revenue generated by the Sochi Olympics in the first quarter of last year consolidated revenue increased a healthy 7.2% reflecting strong organic growth in our cable business and an exceptional performance at NBCUniversal. Consolidated operating cash flow increased 7.6% to $6 billion, however when we exclude the Time Warner Cable and charter transaction related cost in both the first quarter of this year and last year our consolidated operating cash flow grew a very strong 9%. Free cash flow generation was also healthy for the first quarter with an increase of 12.7% to $3.2 billion and a free cash flow per share increase of 16.8% to $1.25 per share in the quarter. This growth was primarily driven by increased operating cash flow and improvements in working capital which were partially offset by higher capital investments. Earnings per share for the first quarter increased 14.1% to $0.81 per share versus $0.71 per share in the first quarter of last year; again for a clear comparison when you exclude gains on sales and acquisition related items our normalized EPS increased a solid 16.2% to $0.79 per share. Now, let’s review the results of our individual businesses starting with Cable Communications on Slide 5. Our Cable Communications segment continues to focus and execute well and we are pleased with our first quarter performance of strong revenue and operating cash flow growth along with solid customer metrics. Cable Communications revenue increased 6.3% to $11.4 billion reflecting strong growth and high speed data, solid growth in video and continued strength in business services. As more and more customers take multiple services, total revenue per customer relationship and our total number of customer relationships are two critical metrics that were used to evaluate our progress and improvements. Our objective is to focus on profitable growth by striking the right balance between financial growth and customer growth and we believe we delivered on this balance during the first quarter. Total revenue per customer relationship was $140 per month in the first quarter, a 4.7% increase that reflects a higher contribution from business services, customers upgrading to higher levels of service, customer subscribing to additional products and rate adjustments. As Brian mentioned, we increased total customer relationships by 199,000 in the first quarter. We continue to focus on bundling our products to provide the most value to our customers. At the end of the first quarter, 69% of our customers took at least two products and 37% took three products compared to 36% at the end of last year’s first quarter. Moving on to the individual product results. In the first quarter we lost 8000 video customers. This reflects a difficult comparison to the first quarter of 2014 when our Internet Plus offering was relatively new as well as a competitive environment that has expanded and intensified. While competition pressure connects this quarter, we are encouraged by the trends we see in the overall video business which includes lower churn and outstanding X1 results. Our X1 net adds continue to accelerate more than doubling compared to last year’s first quarter and accounted for nearly half of our video connects. X1 customers now represent more than 25% of our triple play base. In high speed internet, we again delivered impressive subscriber results adding407,000 new customers in the first quarter, an increase of 6% year-over-year and the best result in the past two years. We continue to gain share as we differentiate our product with speed enhancements as well as the fastest in-home Wi-Fi with our advanced wireless gateways. Approximately 65% of our residential high speed data customers now have one of our new wireless gateways. In addition, voice remains a valuable component of the bundle as our voice customer base grew by 77,000 in the first quarter. This reduction in voice net additions reflected excellent availability that was mainly focussed on triple play customers in the first quarter of 2014 making for a somewhat difficult comparison. As we look at our service categories, we reported strong video revenue growth of 3% in the first quarter, the highest rate of growth in two years. This growth reflects an increasing number of customers taking advance services and rate adjustments. As I noted previously, we have been focussed on striking the right balance between customer growth and financial growth and this clearly is demonstrated in these results. High speed internet continue to fuel cable revenue growth in the quarter with revenue increasing 10.7% the strongest rate of growth in over four years, driven by continued growth in our customer base, rate adjustments and increasing number of customers taking higher speed services. At the end of the quarter, 68% of our residential high speed internet customers received at least 50 megabit service. Voice revenue declined 1.5% in the first quarter as growth in our customer base was offset by a modest decline in ARPU. Moving onto business services, first quarter revenue grew 21.4% to over $1.1 billion making again the second largest contributor to cable revenue growth. Not only did the revenue growth rate accelerate sequentially but the absolute dollar growth we delivered in the first quarter is the highest in the businesses history. Our performance in the small end of the market was especially strong with growth driven by an expanding customer base and rate adjustments. At the same time the contribution from the mid-sized businesses continues to increase. There was clearly tremendous opportunity here for our company as we have captured approximately a 25% share of the small end of the market and less than a 10% share of the mid sized business segment. Cable advertising revenue decreased 0.7% during the first quarter reflecting lower, political revenue. Excluding the political revenue, our core cable advertising increased 1.3% for the quarter. Please refer to Slide 6. First quarter Cable Communications operating cash flow increased 6.2% to $4.7 billion, reflecting a consistent margin of 40.9% compared to last year. This is terrific financial performance as we effectively manage higher programming cost and increasing advertising, marketing and promotional expenses and additional expenses to support the accelerated deployment of X1, and Cloud DVR to our customers. Programming expenses increased 7.8% in the first quarter driven by increases in retransmission consent fees and higher sports programming costs. We also continued to increase the amount of content we provide to our customer across all our multiple platforms. As I mentioned before, we expect full year programming expense to grow at a similar level to 2014s growth of about 8%. In addition, advertising, marketing and promotional expenses increased 10.9% for the first quarter reflecting higher overall media spend and continued investment to more effectively target customers and enhance our competitive position in both our residential and commercial businesses. We remain very focussed on expense management and believe that we can continue to effectively offset these increased expenses with an improving product mix as we add more high speed data and business services customers and upgrade existing customers to higher levels of service as well as implement modest rate adjustments. So, our cable communications business has lots of opportunities and is performing well, both financially and operationally. The teams focus is exactly where it should be on improving the customer experience, having best in class innovative products and continue to deliver strong financial and customer results. Now let’s move on to NBCUniversal’s results which are presented on Slide 7. For the first quarter of 2015, NBCUniversal revenue decreased 4% reflecting a difficult revenue comparison with the Sochi Olympics in the first quarter of last year. However, excluding any impact from the Olympics as well as the $376 million of revenue generated by the Super Bowl this year, revenue increased a strong 7.9%. NBCUniversal’s first quarter operating cash flow increased 14% reflecting great results at Broadcast including a profitable Super Bowl and impressive growth at the Theme Parks. Now let’s review the individual business segments at NBCUniversal. For the first quarter Cable Networks generated revenue of 2.4 billion, a decrease of 5.9% compared to the first quarter of 2014, again due to difficult comparison with the Olympics last year Excluding the Olympics, revenue increased 4.9% driven by a 4.8% increase in distribution revenue and a 4.3% increase in advertising revenues. While we continue to invest in sports rights and original programming, cable networks operating cash flow was relatively flat at $898 million in the quarter as lower revenues were offset by lower operating expenses which reflect the absence of programming and production cost associated with Olympics in 2014. In the Broadcast Television segment, the success of the Sochi Olympics last year drove a difficult comparison again and as a result revenue decreased 14.2% to $2.2 billion in the first quarter. This was partially offset by a very successful Super Bowl this year which contributed $376 million of revenue. Excluding the impact of both the Olympics and Super Bowl, Broadcast revenue increased 5.5% reflecting a 5.5% increase in advertising and higher retransmission consent fees. Importantly, Broadcast operating cash flow increased 48.9% to $182 million for the first quarter. Filmed Entertainment is also off to a strong start in 2015. First quarter revenue increased 17% to $1.4 billion as content licensing revenue increased 15.7% reflecting strong titles such as Ted and Bourne Legacy entering the free TV window and home entertainment revenue increased 3.6% driven by a larger number of films available compared to last year. In addition, despite three fewer releases this quarter, theatrical revenue only declined by 1.3% due to the successful box office performance of Fifty Shades of Grey. As a result, film operating cash flow increased 1.7% to $293 million reflecting the higher revenue partially offset by increased marketing cost that support the highly successful premier of Furious 7 in early April. Our Theme Parks had another remarkable quarter as revenue grew 33.7% to $651 million and operating cash flow increased 54.6% to $263 million reflecting higher guest attendance and per capita spending at both parks. Orlando is experiencing tremendous growth from the continued momentum of Harry Potter Diagon Alley which opened last summer. The increases in attendance per caps in park to park ticket sales have accelerated Orlando’s operating cash flow growth. At the same time, Despicable Me attraction continues to drive healthy attendance in per capita increases at the Hollywood Park. Let’s move to slide eight to review our consolidated and our segment capital expenditures. Consolidated capital expenditures are tracking to our investment plan and increase 19.2% to $1.7 billion compared to the first quarter of 2014 driven by increased investments at Cable. Cable Communications first quarter capital expenditures increased $300 million or 26.2% to $1.4 billion equal to 12.6% of Cable revenue versus 10.6% in the first quarter of 2014. The increase primarily reflects higher spending on CPE driven by the accelerated deployment of our X1 platform as well additional investment as we launch our cloud based initiatives and our continued investment in network infrastructure to increase our networks capacity. As announced at year-end we expect that for the full year of 2015 Cable’s capital intensity will increased to approximately 14.5% of Cable revenue compared to 13.9% in 2014 as we plan to continue the aggressive deployment of X1 expand our cloud DBR services, deploy additional wireless gateways to enable our customers to receive fastest in-home Wi-Fi and continue to invest to expand our business services area. All of these initiatives are part of our growth oriented strategy that we expect to generate attractive risk adjusted returns. This is very much evidence by the success we continue to have with our X1 rollout. We accelerated our X1 net additions in the first quarter and as a deployment has expanded the customer benefits we have highlight, continue. More customers are subscribing to DVRs and taking additional outlet. There’s increase VOD usage and we continue to see reduced voluntary churn levels among these customers. First quarter capital expenditures at NBCUniversal decline by $23 million to $268 million primarily reflecting decreased investment and facilities partially offset by increased spending in the Theme Parks as we build new attractions including Harry Potter and the Fast and Furious attractions in Hollywood. As I mentioned, in February we expect that NBCUniversal’s 2015 capital expenditures remain relatively stable at last years level, with over half directed to our Theme Park segment as the investments we are making in Parks are clearly generating strong returns and drive increased attendance in per capita spending. Now, let’s move on to slide nine, please. As I mentioned earlier, consolidated free cash flow increased 12.7% to $3.2 billion in the first quarter reflecting growth in consolidated operating cash and improvements in working capital partially offset by higher capital investment. We are executing on our 2015 financial strategy and increased our return of capital to shareholders by $1.3 billion or 104% in the first quarter to $2.6 billion consisting of share repurchases totaling $2 billion and dividend payments totaling $572 million. And as Brian mentioned today, we are increasing our prior share repurchase plan in 2015 from $4.25 billion to $6.75 billion, combined with a dividend increase of 11% that we announced earlier this year, our total return of capital to shareholders will increase by over 40% in 2015. We came to this conclusion based on the optimism and confidence we have in our business illustrated by the strong results we are reporting today. We remain committed to returning a significant percentage of our free cash flow to our shareholders each year. So let me wrap up by saying we are very pleased with our performance this quarter. We’ve had tremendous start to the year with strong operational and financial results that confirm our strategy of consistently and prudently investing in new products, innovative technology and customer experiences across the company at both Cable and at NBCUniversal. We are committed to continuing this momentum and believe our strong portfolio of complementary businesses work well together and leverage each others capabilities and this will continue to generate profitable organic growth and yield positive results. Now let me turn the call over to Jason for Q&A.
Jason Armstrong:
Thanks Mike. Brent [ph], let’s open up the call for Q&A please.
Operator:
Thank you. [Operator Instructions] Your first question comes from the line of Jessica Reif Cohen with Bank of America. Please go ahead with your question.
Jessica Reif Cohen:
One for Brian and one for Steve. Brian, given the extremely disappointing turn of events which subjectively I will just put my two cents in, seems like you guys are being penalized for investing in your network and being successful at that. But regardless, given the current situation, can you give us your top three priorities for the Company at this point from an operational perspective and any comment you may have on strategic direction with or without M&A?
Brian Roberts:
What is your Steve for question while I think?
Jessica Reif Cohen:
So, for Steve, I guess it’s kind of two part, the Theme Park numbers, I don’t think we’ve ever seen Theme Park at any Company grow that quickly. So, if you could just maybe highlight what your five-year plan is for the attractions in hotel rooms? And the second part is on the Cable Networks, given the environment which is obviously much tougher than when you bought the company, how you’re positioning the Cable Networks, I guess, in two ways, one, if the world goes to skinny bundles, how you are positioning the company for that. And given the upfront next week, how are you guys thinking about approaching the market given the changes in advertising from both problematic buying, from measurement issues, et cetera, et cetera?
Brian Roberts:
Okay. Well, there’s a lot of stuff in there Jessica. So, let me begin by just saying that of course, we’re disappointed, but it was a unique kind of one-off situation as we all replay what happened and proud of the company, proud of the effort, but really, really we’ve moved on. And so, my top three priorities start with execution, and if you look at this quarter, if you look at last year, and I hope we look at the future, it wont’ always be perfect, but Neil congratulations for really the whole team staying focus in the very trying situation. The announcements that we’ll make at the convention about service, about organic growth, those are the priorities, really X1 what else can it do, how can we roll it faster and get it to more customers. And I look at what Steve, also great quarter, and I think setting us up for record performance in film, and we just can’t say enough great things about what’s happening in the Theme Park business. But the core television side, you know, we are the upfront coming, advertising. Steve can talk about some of the priorities and details. But if I’ve to pick one thing, I would say, is continue to make the experience if you are a Comcast customer better all the time, and that’s across the Board. And I think we’re doing that and have been doing that and we have a real plan to execute in the future. So, in terms of other things that could come along, I believe we have a very special company and so many different businesses. We’re always open minded. We’ve always been, however, I think extremely disciplined and focused on building shareholder value. And right now, we’re back to the work and there’s nothing that I could think of that we don’t have on our plate that I’m excited about. Steve.
Steve Burke:
So, if you go back to four years ago when we bought the company, the Theme Parks were making about $400 million a year. And right after we showed up Blackstone, we had a buy-sell agreement -- buy-sell situation with Blackstone and we ended up buying out their 50% of the Orlando Parks for about $1 billion. If you move forward to today, this year the Theme Park should do over a $1.3 billion in operating cash flow, we’re only a third of the way through the year so we’ll see how the rest of the years go, but they are off to a very, very good start, and we see the Theme Parks now is a very big and very important part of our company. There are about 20% -- 20%, 25% of our operating cash flow, and we see many, many years ahead of us of growth. Our strategy is very simple. We’re going to invest in greater tractions, probably about one a year at each of our major Theme Park locations. We think we have a fantastic creative group led by Mark Woodbury who – they are coming up with really cutting-edge, great, very modern terrific attractions, and then we are also thinking Orlando that we are significantly under hotel-ed, guests who stay on property, tend to stay. Their length of stay in the Theme Parks increases by a day and we did a study that showed us that we can have many more hotel rooms that we have. So, we’ve recently opened a lot of hotel rooms, but you’ll see a very significant hotel build out in Orlando over the next five or so years. And we think if you look at our Company holistically with illumination led by Chris Meledandri making great animated films that can travel to the Theme Parks and all the other things that come out of our movie studio that we have the ability holistically that create great IT, and see that IT go into our Theme Parks and help, drive the future. So Theme Parks I think when we first showed up, we’re something that came with the rest of the company, and now they’re right at the core of what we’re all about and we think provide a tremendous growth opportunity.
Jason Armstrong:
Thanks, Jessica, next question please.
Operator:
Your next question comes from the line of Craig Moffett with MoffettNathanson. Please go ahead with your question.
Craig Moffett:
Good morning. And first, my condolences to Larry’s family and everyone there. Can you talk a little bit about two of the biggest opportunities that you had discussed with Time Warner Cable? The opportunity to really approach the enterprise segment and the opportunity to potentially do something with Wireless, how did your plans change now that you don’t have the scale associated to TWC and then New York and L.A. markets, so are those still really a nationally addressable opportunities for you or do you scale back and think of them now as more regional opportunities?
Neil Smit:
Hi, Craig, it’s Neil. On the enterprise space we’ve already begun working with a number of enterprise players in the financial industries and the food industries and number of others. So, we build that capability. We’re working with some cable – other cable operators to fill in some of the territory that we don’t have to serve the needs of the larger customers but we’ve got a channel if you were already established. So, we think there’s lot of upside opportunity there. In the wireless space, we’ve been spending a bit building out our Wi-Fi network. We’ve got $8.6 million hotspots. We have the MVNO agreements with Sprint and Verizon. We don’t have anything to announce right now. We’re still working on our wireless strategy and how that will manifest itself, but we feel that Wi-Fi are – it’s a very strong and powerful assets that we will be looking into the best way to leverage going forward
Craig Moffett:
Can you give any kind of time frame around when we might see those opportunities start to show up in the numbers?
Neil Smit:
No. I think it’s pretty mature to do that.
Craig Moffett:
All right. Thanks Neil.
Jason Armstrong:
Thank, Craig. Next question please.
Operator:
Your next question comes from the line Phil Cusick of JPMorgan. Please go ahead with your question.
Phil Cusick:
Hi, guys. Thanks. I guess focused on the buyback, should we look at the additional $2.5 billion as a catch-up in any way or can we think about this sort of a normal capital return?
Michael Angelakis:
Good morning, Phil, its Michael. I really wouldn’t look as a catch-up in any way. I think we do this as you know. Annually, we look at where we think the stock price is. What are capital investment plan is? Where we think our leverage is? And I think the $2.5 billion simply reflects a balance of a couple of items. One is, we firmly believe the stock is under valued so therefore having a buyback makes a lot of sense. I think two, we are really have a pretty robust capital investment plan, so the way I look at it is we’re playing offense. And I would say, number three we are at the high-end of the range with regards to our leverage target. We’re coming in approximately at year-end where we think we want to be approximately two times. So when you put all those factors together those are the numbers that we think make sense. And I think we’ll address 2016 next January or February.
Phil Cusick:
Thanks Michael.
Jason Armstrong:
Thanks, Phil. Next question please.
Operator:
Your next question comes from the line of John Hodulik with UBS. Please go ahead with your question.
John Hodulik:
Okay. Thanks. Maybe a follow-up to Craig's question for Brian. Given what you heard from the FCC, are swaps, even if they don't increase the footprint of Comcast, off the table at this point? And then secondarily, I think sort of Plan A with Charter, it looked like Comcast may benefit from some spins from a potential Charter Time Warner Cable deal. At this point does it look like any -- that those are impossible as well and any increase of the footprint can't happen at this point? Thank.
Brian Roberts:
At this point we’re not focused on either those two scenarios you just outlined. I don’t what is or is not possible each time you go its unique conversation. But right now, I think we like our Company’s assets and we’re don’t have any conversations in that regard.
John Hodulik:
Okay. If I could just ask a quick follow-up for Neil. In the prepared remarks, you guys talked about increasing competition in the video market. It looks like AT&T has pulled back a bit on the U-verse side. Where is the competition at least from traditional video providers coming from at this point? Thanks
Neil Smit:
I think Q1 was fairly aggressive quarter from a discounting perspective. There were number of orders out with gift cards and discount on the triple-play and the double-play that were lower than what we’ve seen. However, we felt we competed well really what drove our video numbers, the big driver there was improved retention especially we have a non-pay side, so we were better quality customer and retaining them. So, we feel good about video quarter. Highest growth rate in a couple of years and we didn’t chase low end subs.
Brian Roberts:
And let me just pile on a little bit. Obviously, over the last 12 months, Telcos continue to overbuild us and right now we’re at about 56% overbuilt by the Telco community. That number was just under 50% 12 months ago. So to put on 199,000 customer relationships and perform the way we did across the board with having increase promotional competition as well as more overbuilt, I think the Cable team just did a great job.
John Hodulik:
Thanks, guys.
Jason Armstrong:
Thanks, John. Next question please.
Operator:
Your next question comes from the line of Ben Swinburne with Morgan Stanley. Please go ahead with your question.
Ben Swinburne:
Thank you. Good morning. Brian, could you spend a couple more minutes just talking about the investment company you’re forming with Michael inside of Comcast. And since it’s consolidated, we won’t be able to see at least obviously the investments and the return out of the gate, so how do you think about what that company invest in versus Comcast and how do you think about generating returns from that investment. And then I just want to ask the question to Neil on customer segmentation. I think you probably already now past your video sub base with broadband subs and since we’er whatever a month and a week past the quarter and you were pretty close at quarter end, how do you think about targeting the broadband only household and then thinking differently about bundles as we move more towards an internet led sort of television world over time?
Steve Burke:
Okay. Well, let me start. I’m thrilled with the partnership with Michael and we’ll definitely find ways to give reports as it progresses. But if you back to his life before Comcast, the track record was stellar returns for many, many years and projects that are in and around our space but not directly in the center of what Comcast would do by itself. So, we by virtue of relationships or by the nature of things we can do is we see a lot of opportunities that we don’t execute on that have prove to be some fantastic returns and some not so fantastic return. If you’re looking up to have someone who can build the management team like Mike will, hopefully and I believe with outstanding judgment we will find a way to add to the returns that Comcast is otherwise getting for shareholders. And I think it will create potential for businesses down the road that Comcast may want to own and outright. So, we think we thought that all through. It’s been very much part of the structure. We think we have a really great deal for the company side and I think Mike has a chance to now build a fleet entrepreneurial organization that within enviable situation compared to many of its other kinds of companies out there, but I don’t think it’s anything quite like this. So we’re very excited and wish him incredible success on behalf of all of us.
Neil Smit:
On your broadband question, so broadband in fact surpass video in terms of the number subs. It’s a less mature market, so we think there is room for growth. We believe we’re increasing share and the market is growing. We do target HSD to satellite video households where we can use HSD as a foot in the door and that expand the relationship from there. The on-campus product and Internet Plus are examples of where we’re segmenting the market. On-campus being the college student and Internet Plus being millennials with either -- in case Internet Plus it’s a relatively high-speed video product with B1 and premium and a the case of the Campus products its streaming service to the dorm room in effect. The other thing I’d say about broadband is the Wi-Fi network continues to build out and that’s open up opportunities to other products like streaming video to any IP device in the home or to the XFINITY home product. We now have open 500k XFINITY home customers and that business is really starting to catch-up.
Ben Swinburne:
Thanks, Neil.
Jason Armstrong:
Great. Thanks, Ben. Next question please.
Operator:
Your next question comes from the line of Vijay Jayant with Evercore. Please go ahead with your question.
Vijay Jayant:
Thank you. Just wanted to focus on new competition on the digital front now that you are back to execution on your asset base, can you talk about any aspirations of deploying a virtual MSO nationally or and I think your business and press reports have some branded standalone over the top products that NBC was contemplating? But just sort of with that but also within the ecosystem do you think that you need to repackage some of the ways the product is bundled and how FiOS is trying to do that, is that even legal and just the fact that in both sides of the equation, any thoughts there? Thank you.
Brian Roberts:
Let’s me start if I might, Neil and then kick to you. I don’t think we have any news today on any of those matters. I think the ecosystems always evolving. We are really smart people. We have a lot of great assets, but we’re facilities base company that has proved to be a tremendous business and creates new products all the time. NBC is international assets just constantly looking at how the world is changing and what are opportunities. And then there is relationships that we have with content companies that want to give customers more access on the go, in the home, on new devices and then you have new content players who just want to get their content more broadly seen on new platforms. And I think we’re doing some of all of those things. And we’ll have more to talk about as we go forward. But right now getting X1 rollout I think is still the best opportunity in the company and in the very short run and that’s what we’re pretty focused on. Neil?
Neil Smit:
And I just eco, that the X1 acceleration is core to our plans. We still see voluntary churn rates, 20% to 30% lower VOD buy rates, 20% to 30% higher, higher DVR penetration, more additional outlets. So the ARPU per X1 customers is significantly better than the legacy systems. In terms of over the top we feel as Brian said, very comfortable on our footprint. We’ve got lot of penetrations still to go and we’ll be focusing there.
Vijay Jayant:
Thank you.
Jason Armstrong:
Thanks, Vijay. Next question please.
Operator:
Your next question comes from the line of Brett Feldman with Goldman Sachs. Please go ahead with your question.
Brett Feldman:
Thanks for taking the question. You’ve come out and stated your opinion that you think Verizon’s custom TV product is a violation of the programming agreement you have with them and ESPN has taken the extra step of actually suing saying explicitly that they’re not allowed to include the ESPN in programming tiers. And so, my question is that the same problem that you see with the product and then could you just elaborate on what your options are from forcing your contractual rights?
Brian Roberts:
Let me start, kick over the Steve. I don’t think we have any new statements to make today. I think its – you characterize the situation in the market and we’ll just have to see what each company pursues in their conversations or any actions they make, but I think NBC has put out its own press release, Steve if you want to add to that.
Steve Burke:
No. I think you’ve said it well. Nothing more to say.
Brett Feldman:
Thanks for taking the question.
Jason Armstrong:
Thanks, Brett. Next question please.
Operator:
Your next question comes from the line of Marci Ryvicker with Wells Fargo. Please go ahead with your question.
Marci Ryvicker:
Thanks. I have two. First for Steve, a lot of the diversified companies have restructured the businesses and taken some big write-offs mostly related to programming. I assume that NBCUniversal is in a different position because you have been working on all of this for the past couple of years. So just wanted any commentary or color on how NBCUniversal is positioned at this point? And then the second question is for Brian or Michael, the $4 billion for the new venture, where is that capital coming from? Is it a reallocation of resources or is it coming out of free cash flow? Thank you.
Brian Roberts:
So if you look at the activity that has taken place at NBCUniversal over the last four years, we’ve made major, major changes at all levels of the organization restructuring the company, grouping like business under business heads. And then, once you do that grouping going through and making sure that you eliminate redundancy and inefficiency. If you look at Cable, we now have all of our Cable entertainment under Bonnie Hammer, for example, if you look at ad sales we use to have different ad sales groups for broadcast, cable and digital. They are now all operating under Linda Yaccarino; Mark Lazarus has all of sports. So he’s got NBC Sports, NBC Sports Network, Golf, all the regional sports businesses. So, we’ve put like kind groups together and I think that has a benefit of giving you more sort of management leverage and putting those businesses together realizing synergies, it also sometimes allows you to take costs out of the business because you’ve got people who are doing essentially the same thing who are know part of a group. So we’ve done a lot of that and we’re going to continue to do that. By the way we -- I think are constantly looking at ways to make the business more efficient, but we’ve done a lot of that already.
Michael Angelakis:
And let me just talk about write-offs for a second which I think, Marci, putting a finer point on your question. What constantly evaluating the assets that NBC is producing on the content side and frankly constantly taking some write-downs to the extent that they’re unsuccessful. So it’s not like we do it every couple of a years. We’ve done at right from the start and its sort of a constant evaluation process that companies goes through.
Brian Roberts:
And I think the capital allocation question I want to eco what Michael said earlier on the buybacks and our view of the health of Company’s financial position. And I think as we look to invest first observation, the $4 billion doesn’t go out the door in one day. It can happen any quicker than couple of years without a new conversation, but I think it will be probably even be longer than that. So I don’t think its will really have material change to trajectory of how we’re running the company and I think the way I look at is we’re planning seeds where future growth accelerators for the company and really optimistic to do that.
Marci Ryvicker:
Thank you so much.
Brian Roberts:
Thank you, Marci. Next question please.
Operator:
Your next question comes from the line of Jason Bazinet with Citi. Please go ahead with your question.
Jason Bazinet:
I have two questions. One for Mr. Burke. We have been surprised given the strength of the dollar how good the international visitors into Orlando have been. As you look at sort of the patterns down at the parks, do you anticipate the strong dollar becoming a headwind for you in six or nine months? And then second for Mr. Angelakis, should we be de-levering your balance sheet because when I look at the amount of cash flow you have and if I hold your leverage constant given your EBITDA growth, I can't figure out what to do with that cash. I don't know if I should be moving toward the low end like another words 1.5 turns of leverage or what I should be doing with that cash. Maybe it is all related to this new investment company but any color would be helpful? Thank you.
Steve Burke:
So the strong dollars obviously effecting any of our – any of the dollars that we’re brining back to the United States from the movie and television businesses that we distribute around the world and despite the strong dollar we’ve had the most successful film in our history with Fast and Furious 7 which actually the benefit of which is in the second quarter, not the first quarter, but we’re currently standing it over a $1.4 billion in Worldwide Box Office and that would be pretty significantly higher if the dollar wasn’t so strong. As it relates to Orlando, we’ve really seen no impact from the strong dollars. It’s very difficult to tell because our attendance is up so dramatically when your attendance is up 25%, it’s basically coming from everywhere including international and we’ve very, very strong Latin American business and European businesses. So we lap ourselves with Harry Potter this summer and would anticipate that the overage or the increase in attendance to decline, but we don’t think that internationals is going to be the kind of drag that is noticeable because we’re on such run and we’re sort of growing the overall business and a piece of that is international, but big piece of that is local, domestic and far away domestic as well
Jason Bazinet:
Okay.
Michael Angelakis:
Jason, I’ll take the cash point. I think you know we really don’t provide multi-year sort of forecast on where we think cash is going. But the reality is the company is generating cash for providing the vast majority of it back to shareholders in both the form of dividends and buybacks, and we increased the dividend about 11% a few months ago and now we are continuing to increase the buyback pretty significantly. So as we go forward I think that sort of an annual review, the annual review is where do we think, free cash flow is where do we think leverage should be, where do we think our overall dividend and return of capital should be, I really don’t see – I really don’t see our the investment area that you mentioned having any material impact on return of capital or leverage. We are an A rated credit and I do think now we’ll probably end the year approximately at two times and as we go forward could we you know deleverage just a little bit organically as we have over the last four years, sure, but I don’t anticipate any large change or swings.
Jason Bazinet:
Thank you very much.
Jason Armstrong:
Thanks, Jason next question please.
Operator:
Your next question comes from the line of Kannan Venkateshwar with Barclays. Please go ahead with your question.
Kannan Venkateshwar:
Thank you. Just a couple. The first on now that Title II is the new state of the world, if you can lay out for us how you see that framework affecting broadband pricing going forward or what you can or cannot do with this new framework now? And secondly, given the big base of subscribers that you have on 50 meg or more, how have you seen the consumption patterns change as you have upgraded more and more customers to these higher speeds, are people spending more time on over the top content versus linear? If you can help us that, that would be very useful. Thanks.
Neil Smit:
Yes, this is Neil. On Title II, it really hasn’t affected the way we’ve been doing our business or will do our business. We believe in the on open internet and while we don’t necessarily agree with the Title II implementation we conduct our business the same way we always have transparency and you know non-paid peering [ph] and things like that. I think how it will emerge remains to be seen. We’ve been flexible in our packaging with HSD, we’ve invested significantly in our capacity and we’ll continue to do so, and that includes both the – we’d launch a 2 gigabit speed, 2 gigabit symmetrical speed recently. We’re rolling that out across 18 million homes by the end of the year and we’ve got the fastest in-home Wi-Fi router. So, the broadband in terms of pricing will remain market flexible. We are already balancing rate and volume and packaging in different ways, so it will – at the markets the way I describe it.
Kannan Venkateshwar:
And on the consumption patterns in terms in broadband?
Neil Smit:
Consumption patterns continue to go up, we increased 40% to 50% of capacity consumption going up with that amount per year and we haven’t seen a dramatic change in that but we’ll continue to invest, we doubled our capacity every 18 months and we see don’t see that flowing down in the near term
Kannan Venkateshwar:
All right. Thank you.
Jason Armstrong:
Brian, we’ll make this be our last question.
Operator:
Your final question comes from the line of Mike McCormack with Jefferies. Please go ahead with your question.
Mike McCormack:
Hey guys, thanks. Brian, you might have alluded to it earlier, just thinking about the international piece of NBC, but now that domestically it seems like M&A is probably off of the table, have you given any additional thoughts to international opportunities around that? And then secondly, if maybe Michael can just try to quantify the returns benefit in the quarter for us? Thanks.
Brian Roberts:
Won’t you start with that Michael.
Michael Angelakis:
Yes, Retrans [ph] has been very helpful. I believe the number for 2015 is approximately $500 million. So that’s just been a great tailwind for NBCUniversal. I think going back four or five years ago when we acquired the company, the number was in the single digit millions of dollars and now that number is approaching 500, so that’s certainly helping and importantly dropping to the bottom line. That was an important factor that we’ve talked about internally is making sure, that yes we’re investing significantly and programming across the board but that some of those dollars can increase profitability.
Brian Roberts:
Yes let me, again we don’t have any new news or even new focus today. I do think as Steve said the international results at NBCUniversal have been really strong and quite of what’s helping our growth. So it clearly we now have products, we have opportunities internationally that we never had before buying NBCUniversal Michael’s new company is going to have an opportunity to look at things from all over the world. But I think our number one focus and just want to make sure if you hear it is the kind of results that we posted in the first quarter here its staying focused, not taking our eye of the ball, looking at how to accelerate this great X1 experience for customers improving customer service every quarter which we did in the last quarter, but we know we can continue to have a lot of news and talk about that at the cable convention and continuing to you know onboard the great products that we’ve got in the company and get them to more consumers. So good quarter and thank you to the team for making it happen. Jason.
Jason Armstrong:
Yes, thanks Brian. So we’ll wrap up there and again thanks everyone for the flexibility this morning with the time change. Brent [ph], back to you.
Operator:
Thank you. There will be a replay available of today’s call starting at 12:30 PM Eastern. It will run through Monday May 11th at Midnight Eastern Time. The Dial in number is 855-859-2056 and the conference ID number is 11175378. A recording of the conference call will also be available on the Company’s Website beginning at 12.30 PM today. This concludes today’s teleconference. Thank you for participating. You may all disconnect.
Executives:
Jason Armstrong - SVP, IR Brian Roberts - Chairman and CEO Michael Angelakis - Vice Chairman and CFO Steve Burke - EVP and CEO, NBCUniversal Neil Smit - EVP, President and CEO, Comcast Cable
Analysts:
Jessica Reif Cohen - Bank of America Merrill Lynch Phil Cusick - JPMorgan Craig Moffett - MoffettNathanson Ben Swinburne - Morgan Stanley Vijay Jayant - Evercore ISI Brett Feldman - Goldman Sachs Jason Bazinet - Citi Investment Research Marci Ryvicker - Wells Fargo Securities Kannan Venkateshwar - Barclays Capital Mike McCormack - Jefferies & Company James Ratcliffe - Buckingham Research Group
Operator:
Good morning, ladies and gentlemen and welcome to Comcast’s Fourth Quarter and Full Year 2014 Earnings Conference Call. At this time, all participants are in a listen-only mode. Please note that this conference call is being recorded. I would now turn the call over to Senior Vice President, Investor Relations Mr. Jason Armstrong. Please go ahead, Mr. Armstrong.
Jason Armstrong:
Thank you, operator and welcome everyone. Joining me on this morning’s call are Brian Roberts, Michael Angelakis, Steve Burke and Neil Smit. Brian and Michael will make formal remarks, and Steve and Neil will also be available for Q&A. As always, let me now refer you to Slide 2, which contains our Safe Harbor disclaimer, and remind you that this conference call may include forward-looking statements subject to certain risks and uncertainties. In addition, in this call we will refer to certain non-GAAP financial measures. Please refer to our 8-K for the reconciliation of non-GAAP financial measures to GAAP. With that, let me turn the call to Brian Roberts for his comments. Brian?
Brian Roberts:
Thanks Jason and thank you everyone for joining us today. It's an honor to lead this wonderful company and 2014 was no exception. As you'll see we made very strong progress, last year was a great year strategically, operationally and financially. As our history has shown we take prudent risk and invest for profitable growth. Overall we grew revenue 6.4% in 2014 and operating cash flow by 6.9%. We generated over $8 billion in free cash flow and increased cash returned to shareholders by 64% all-in-all a terrific year. As we review these results and outlook with our Board we made the decision to raise our dividend by 11% marking the seventh consecutive annual increase. We've also increased our stock repurchase authorization to $10 billion and we plan to repurchase $4.25 billion of stock in 2015. In addition following the close of the Time Warner Cable merger and related divesture transactions, we intend to add in excess of $5 billion an incremental buybacks to this share repurchase total. It’s an incredible time in media and technology and for Comcast in particular. There is no shortage of change occurring in the competitive landscape, the breakneck pace of innovation and shifts in the regulatory climate we must navigate. That’s why I keep coming back to how proud I am of the team’s focus and execution in 2014. So let's talk about some of their achievements. In Cable we had another strong year of profitable growth we increased revenue 5.5% and operating cash flow 5.3%. We added 358,000 customer relationships a 67% improvement compared to the prior year and product innovation continues at a very rapid pace. We believe we have the absolute best products on the market thanks to our X1 platform, our content line up, Cloud DVR, fastest in-home Wi-Fi, voice control remotes and the list goes on. 2014 was a year in which we started to take these great new products to scale. The reaction to X1 from customers has been fantastic resulting in lower churn, more outlets connected and an increase in overall viewership led primarily by higher on-demand and DVR consumption. And it's bearing fruit in our operating results as video subscriber trends were the best in seven years. In broadband we added over 1 million subscribers for the ninth year in a row and now have a Wi-Fi network that includes over 8 million hotspots. In addition Business Services remains a critical and profitable growth driver for us with revenue increasing 22% in 2014 off of a larger base and ending the year at over $4 billion revenue run rate. At NBCUniversal the magnitude of the improvement has exceeded all of our expectations and the acquisition has already proven to be one of the best in our Company’s history. Operating cash flow is up about 80% since we first announced the deal and 2014 was another year of strong progress as we grew revenue by 7.5% and operating cash flow by over 18%. In broadcasting we generated over 730 million in operating cash flow which more than doubled year-over-year. The network maintained its number one ranking in Primetime and saw terrific success in The Voice, Blacklist and Sunday Night Football as well as the highly successful launch of the new Tonight Show starring Jimmy Fallon and of course the Sochi Olympics which spanned our broadcast and cable networks and was highly integrated into our cable technology platforms really demonstrating the unique capabilities of our combined company and we’re thrilled to have extended our Rights Deal with the International Olympic Committee in a deal that will make NBCUniversal the home to the Olympics through the year 2032. Speaking of cable networks, they remain our largest source of operating cash flow at NBCUniversal and demonstrated another year of growth thanks to a diversified portfolio across sports, news and entertainment. USA and Bravo are both top-10 networks with USA ending the year at number one in total viewers for the ninth year in a row and we successfully launched CNBC Prime. There is no doubt the times are changing for cable networks but we believe our portfolio of channels is well positioned. In film Universal Pictures produced the most profitable results in its over 100 year history on the success of Neighbors, Ride Along, Lucy and Unbroken, amongst others. The team including Jeff Shell, Ron Meyer and Donna Langley has done a terrific job. And last but certainly not least we had a terrific year with our Theme Parks. We grew revenues 17% and accelerated our growth every quarter during the year pacing at nearly 30% in the fourth quarter thanks to the enormous success of our new Harry Potter attractions in Orlando and the tremendous demand for Halloween Horror Nights in both Orlando and Hollywood. Now turning to 2015 and beyond, obviously there has been a lot of discussion around broadband and the regulatory environment. So let me just say that our past comments on the unnecessary risks associated with applying 1930 style regulations to something as dynamic as the Internet remained the same. We are absolutely for a free and open Internet. We even agreed on what President Obama and Chairman Wheeler say should be in the rules, transparency, non-discrimination, no blocking, no throttling and no paid prioritization and we’ve been consistent in communicating our agreement with those principles. The disagreement boils down to what legal authority the FCC should use to put in place these rules. We think the Title II regulation is antiquated and has real downsides so our attention just like everyone else is on the actual text to the order, the upcoming vote, the strength of forbearance and ultimately the commission’s focus on preservation of incentives for the private sector to continue to invest aggressively in broadband. Let’s not lose sight of the fact that Comcast NBCUniversal is a wonderfully dynamic and diversified company, uniquely positioned at the intersection of media and technology, and we’re up to a good start in 2015. In cable we are aligned around a few critical top priorities, the first is to transform the customer experience. In short we want customer service to be our best product. We have not always lived up to that. But if we can reinvent and improve customer service we can make it easier for our customers to experience what we are confident is the best platform and the best content on the fastest network. We will continue to push the pace of innovation in cable and we will also remain focused on preparation for the integration of Time Warner Cable. We’re excited about the merger and our ability to add value to customers and shareholders through the acquisition. Our integration planning is on schedule as we continue to work towards regulatory approval. At NBCUniversal, we feel great about our media portfolio. In broadcast, we’re off to a strong start most recently airing the super bowl to the highest ratings in history NSL’s amazing 40th celebration we’re excited about several new launches including A. D. and Odyssey on NBC and Dig and Royals on our cable networks as well as the return of NASCAR. Our 2015 film slate is off to a terrific start with Fifty Shades of Grey and the rest of the year is packed with exciting releases including Fast 7, Minions, Jurassic World, Pitch Perfect 2 and Ted 2 just to name some. Impart the new attraction pipeline is robust especially in Hollywood with Fast and Furious and Harry Potter. We are continuing our work on a very large Theme Park in China. So altogether this is an exciting time at Comcast and we’re looking forward to another great year. Michael?
Michael Angelakis:
Thank you Brian and good morning everyone. As you can see form our results 2014 was a year of outstanding financial and strategic performance for the company and we are very pleased with our fourth quarter and full year results which demonstrate consistent execution, a focus on profitable growth and the fundamental strength of our businesses. Let's review our performance for 2014 in more detail and begin with our consolidated financial results on Slide 4. For the full year consolidated revenue increased 6.4% to 68.8 billion and operating cash flow increased 6.9% to 22.9 billion reflecting healthy organic growth in both our cable and NBCUniversal businesses. For comparison purposes when you exclude the 1.1 billion of revenue and 105 million of operating cash flow generated by the Sochi Olympics in the first quarter the 237 million of year-to-date transaction-related expenses and the pension termination cost in 2013 our consolidated revenue increased a healthy 4.7% and our consolidated operating cash flow grew 7.2%. For the full year our earnings per share increased 25% to $3.20 per share. However excluding adjustments our earnings per share increased 18.6% to $2.93 per share. Free cash flow for 2014 modestly decreased 3.8% to 8.2 billion and free cash flow per share decreased 2.2% to $3.12 per share. As our growth in consolidated operating cash flow was offset by increased capital investment and cash taxes as well as increased working capital related to additional spending for our film and TV production, now let's review the results of our individual businesses starting with Cable Communications on Slide 5. Cable Communications delivered another year of strong financial results in customer metrics. Revenue increased 6.1% in the fourth quarter and grew 5.5% for the full year to 44.1 billion reflecting solid growth in our Residential business driven by strong high-speed data results, continued strength in Business Services and higher advertising revenue fueled by political spending. Total revenue per customer relationship and our total number of customer relationships are two important metrics that we use to evaluate our business and we are pleased with the positive trend in our results. Our objective is to focus on profitable growth by striking the right balance between financial growth and customer growth and 2014 was no exception. Total revenue per customer relationship reached $140 per month in the fourth quarter a nearly 5% increase that reflects a higher contribution from Business Services customers upgrading to higher levels of service, customer subscribing to additional products and rate adjustments. During the year we increased customer relationships by 358,000 a 67% improvement over the additions in 2013 and bringing our total number of customer relationships to more than 27 million. We also continue to focus on bundling our products to provide the most value to our customers. At year-end 69% of our customers subscribed to two or more products and 37% subscribed to three products compared to 35% at year-end last year. We have an intensified focus on customer retention, growing our customer relationships and driving our value-added bundling strategy and our results reflect these approaches. With the assistance of our best-in-class X1 platform and industry-leading TV everywhere and on-demand services we continued our positive momentum with our video product. During the fourth quarter we added 6,000 video customers the third time we have gained video customers in the last five quarters. For the full year we reduced video losses by 27% to 194,000 the best result in seven years and during a period where the competitive environment has greatly expanded and intensified. In high-speed Internet we added 375,000 new customers in the fourth quarter and 1.3 million for the full year, the ninth year in a row that we've added more than 1 million high-speed Internet customers. Our investments in our network and CPE are proving successful as our customers are recognizing the value we offer with speed enhancements, the fastest in-home Wi-Fi and our growing Wi-Fi footprint. Voice also remains a valuable component of the bundle and we continue to grow our voice customer base adding 123,000 new customers in the fourth quarter and 470,000 for the full year. The slowdown in voice net additions reflected the X1 availability that was specifically focused on triple play in 2013 making for a somewhat difficult comparison. In reviewing our product categories in more detail, video revenue increased 1.2% for the full year reflecting modest rate adjustments and an increasing number of customers subscribing to event services. High speed Internet revenue increased 9.5% for the year reflecting continued growth in our customer base, rate adjustments and an increasing number of customers taking higher speed services. At year-end 58% of our residential high speed Internet customers received speeds of at least 50 megabits a meaningful increase compared to 2013. With regard to voice revenue increased 0.4% for the full year as growth in the customer base was largely offset by a modest decline in ARPU. Business Services was again a large contributor to cable revenue growth with revenue increasing 21.9% for the full year to $4 billion. The majority of that revenue is generated by small businesses with less than 20 employees, but the contribution from mid-sized businesses is rapidly increasing and accounted for nearly 40% of business services revenue growth for the year. Business Services continues to have positive momentum and represents a large and attractive opportunity for the Company. As I mentioned previously cable advertising also performed well as fourth quarter revenue increased 18.9% and full year revenue increased 11.5% including political revenue of 110 million in the fourth quarter and 224 million for the full year. Excluding the impact from political core cable advertising revenue increased 4.4% during the quarter and 3.5% for the full year. Please refer to Slide 6. Full year 2014 Cable Communications operating cash flow increased 5.3% to 18.1 billion, resulting in a stable margin of 41% as we continue to effectively manage higher programming cost and absorbed additional expenses to support an accelerated deployment of X1, Cloud DVR and wireless gateways to our customers, as well as a continued investment in new business areas. Programming expenses increased 7.8% slightly below our original estimates but nonetheless reflecting meaningful increases in retransmission consent fees, higher sports programming costs and step-ups for certain long-term agreements. As we look to 2015 we expect program expense to grow at a similar level to 2014’s growth driven by continued increases in retransmission consent fees and higher sports programming cost. In addition we continue to be very proactive in expanding our rights for our On Demand and TV Everywhere platforms. We believe we are leading the industry by offering the most robust on-demand and TV Everywhere services providing us with a meaningful competitive advantage. We once again believe that we have appropriately planned for these program expense increases in 2015 and are confident we can effectively offset these costs. As a result we expect to maintain relatively stable margins during 2015. To wrap-up the Cable segment, our growth and overall performance in 2014 clearly demonstrates that we are executing well and competing effectively with our innovative products and services that provide a great value to our customers. We are focused on improving the customer experience, having a best-in-class innovative product, and continuing to deliver strong financial and customer results. Now let’s move on to NBCUniversal’s results which are highlighted on Slide 7. NBCUniversal delivered impressive results in 2014 as full year revenue increased 7.5% and operating cash flow increased 18.1%. Excluding any impact from the Sochi Olympics NBCUniversal revenue increased 2.9% and operating cash flow grew 15.3% which was driven by strong results at Broadcast Television, Filmed Entertainment and Theme Parks as well as solid results at Cable Networks. Now let’s review the individual segments at NBCUniversal. For the full year 2014 Cable Networks generated revenue of 9.6 billion, an increase of 3.9%. Excluding the Olympics revenue increased 1.1% driven by a 4.6% increase in distribution revenue. If adjusted for the closure of the Style Network distribution revenue would have increased 6% for the year. This revenue increase was partially offset by a 3.5% decline in advertising revenue as increases in price and volume were impacted by ratings declines. However when adjusted for the closure of Style and the movement of Fandango from Cable Networks to our Film group the Cable Networks’ advertising revenue would have essentially been flat. Cable Networks’ operating cash flow increased 2.5% to 3.6 billion in 2014 and excluding the Olympics operating cash flow increased 2.2% as the increase in distribution revenue and cost controls was offset by advertising pressure and our continued investment in original and sports programming costs. With regards to our Broadcast Television segment, full year 2014 revenue increased 20% to 8.5 billion and operating cash flow increased from 345 million in 2013 to 734 million in 2014 driven by growth in advertising revenue, retransmission consent fees and content licensing revenue. Excluding the impact of the Olympics revenue increased 8.1% and operating cash flow increased 272 million or 78.6%. Advertising revenue increased 4.6% for the full year and 3.1 for the fourth quarter. These results reflect the success of our primetime line up and the higher CPMs we secured during upfronts as well as our impressive performance in late night. Moving to Filmed Entertainment, 2014 revenue decreased 8.2% to 5 billion reflecting a decline in theatrical and home entertainment revenue due to difficult comparisons with the strong performance of Despicable Me 2 in the second half of 2013. Despite the difficult revenue comparisons to last year full year 2014 operating cash flow increased 47.3% to 711 million driven by the very successful 2014 film slate with the majority of the films delivering strong cash-on-cash returns in a successful carryover performance of the 2013 slate. Switching to our Theme Parks segment, 2014 was a terrific year. Full year revenue increased 17.3% to 2.6 billion and operating cash flow grew 16.4% to 1.2 billion. Even more impressive fourth quarter revenue increased 29.9% and operating cash flow grew 37.6% driven by the continued success of Orlando’s Harry Potter, Hollywood’s Despicable Me and the success of Halloween Horror Nights at both parks. Let’s move to Slide 8 to review our consolidated and segment capital expenditures. We strongly believe that operational excellence and strategic differentiation drive profitable growth and shareholder value, so we have an operating strategy that is execution-focused and a financial strategy that is focused on risk adjusted investment returns. Our strategy support these goals by investing in our businesses with our attractive opportunities maintaining our strong balance sheet and providing consistent and sustainable return of capital to shareholders. Our top priority remains generating strong and sustainable returns by investing in our businesses in both Cable and NBCUniversal we are investing to strengthening our competitive positions and to support attractive organic growth opportunities. As we had planned 2014 capital expenditures were 7.4 billion compared to 6.6 billion in 2013 reflecting increased investments at Cable and slightly higher spending at NBCUniversal. At Cable Communications full year capital expenditures increased 751 million to 6.2 billion equal to 13.9% of Cable revenue and in line with the plan we outlined at the beginning of the year. This increase primarily reflects higher spending on CPE including the deployments of X1, Cloud DVR and wireless gateways, continued investment in network infrastructure to ensure our leadership in video and high speed Internet as well as continued investment to expand business services and launch new services such as XFINITY Home. We are very pleased with the success of the X1 rollout. We have completed year one of a three year plan to roll it out to a majority of our customers and at year-end X1 accounted for nearly half of our video connects. Even as our X1 customer base expands now representing a quarter of our play base the customer benefits we have previously highlighted continue. More customers are subscribing to DVRs in more additional outlets, there is increased video on demand usage and we continue to see reduced voluntary churn levels among these excellent customers. Based on these positive customer results and strong returns we will continue to aggressively deploy X1 in 2015. In addition to X1, we plan to continue the deployment of Cloud DVR to our entire base deploying additional wireless gateways to enable our customers to receive the fastest in-home Wi-Fi and continue to invest to expand business services. As a result our 2015 cable capital investment plan represents a growth oriented strategy that will generate attractive returns it will modestly increase it to approximately 14.5% of cable revenue. At NBCUniversal capital expenditures increased 61 million or 5.3% to 1.2 billion during 2014 primarily reflecting increased investments in Theme Parks. In 2015 NBCUniversal’s capital investment plan will remain relatively stable at 2014’s level with over half directed to our Theme Park segment as we continue to invest in attractions including Harry Potter and the Fast and Furious, attractions in Hollywood and a King Kong attraction in Orlando. Investments in our Theme Parks are clearly generating strong returns as we drive increased attendance and per capita spending. We are transforming our parks into must see destinations and are very enthusiastic about their potential. Please refer to Slide 9, as we have said in the past we remain committed to delivering a consistent and sustainable return of capital to shareholders through a combination of dividends and buybacks. In 2014 we’ve returned a majority of our free cash flow over 6.5 billion to shareholders including 2.3 billion in dividends and 4.25 billion in share repurchases. Earlier today we announced our 2015 financial strategy including an 11% increase in our dividend to $1 per share on an annualized basis an increase in our stock repurchase program authorization to $10 billion and a plan to repurchase 4.25 billion of our shares consistent with our 2014 share repurchase plan. Our 2015 share repurchase plan includes the remaining 1.25 billion of the 2.5 billion buyback we committed to repurchasing before the close of the Time Warner Cable transaction. Our expectation today is at when the series of transactions with Time Warner Cable and Charter close we will generate additional liquidity. As we have previously stated we are committed to a leverage neutral transaction meaning that any excess capacity that results from the cash proceeds and debt reduction will be returned to shareholders and will be in addition to the 2015 repurchase plan announced today. Our current expectations is at the additional return of capital will be an excess to 5 billion. Now this is an addition to the value of the Greatland Connections and Charter equity distributed in the spin off. We will provide more specific details following the completion of the Time Warner Cable merger and the divesture transactions. In the meantime we are very focused on regulatory approvals we remain optimistic that the deal will close in early 2015. We continue to make great progress with the integration planning of the Time Warner Cable merger and related divesture transactions we remain excited about the opportunities and the value they will create for our customers and our shareholders. In summary 2014 was a successful year for the Company in an environment with plenty of room for distraction our teams across the company remain focused on execution and it shows in the results. As we begin 2015 we are optimistic and feel confident about our ability to execute our financial strength in a positive operating momentum. Now let me turn the call over to Jason for Q&A.
Jason Armstrong:
Thank you, Michael. Regina, let’s open up the call for Q&A please.
Operator:
Thank you. We will now begin the question-and-answer session. [Operator Instructions] Our first question comes from the line of Jessica Reif Cohen of Bank of America Merrill Lynch. Please go ahead.
Jessica Reif Cohen:
I have two questions. The first is an NBCUniversal question. You've had such a stunning turnaround, as Brian mentioned. I was just wondering if Brian or Steve could talk about what some of the biggest levers are over the next three years and have you changed your views at all on cable network upside?
Brian Roberts:
So we are very diverse, NBCUniversal is a very diversified company. We are in really 15 different businesses and obviously some of the businesses will be running from a financial point of view and some of the businesses will be not running as much. Right now it's really running are the Theme Parks, broadcast, the movie businesses is on a roll and looks like that roll can continue with a very-very strong slate in 2015. We still think there is a lot of upside we're up our OCF is up something like 75% since we did the deal four years ago and we still believe that we have significant upside and that upside resides in a lot of our businesses. But right now I think one of the big drivers is Theme Parks and Films is a driver as well. In terms of the cable network business I think what we're finding is throughout the entire industry is that the ratings pressure is greater than it was a year or two ago which means it is going be a tougher business to grow we still think it is a growable business very healthy business. You've got a lot of different revenue streams you've got affiliate fees you've got SVOD, you have international, you have other digital businesses in addition to the advertising but whereas that was a double-digit growth business I think it's probably more as single-digit growth business in the future still a good business. But the growth prospects as we mentioned in the last call are unlikely to be as good in the next five years as they've been in the last five. But as a whole we feel very comfortable that NBCUniversal is a segment of Comcast that has tremendous growth potential in the future.
Jessica Reif Cohen:
And my second question was just on the buyback. Can you maybe give us a little more color on why -- we understand that you're going to come back with an incremental buyback post the deal, but why no underling increase in 2015? Our estimate is that you will be levered at roughly 1.6 times with the new buyback adjusting for CapEx, the increased CapEx. So how should we think about your views on leverage and why hold back?
Brian Roberts:
Well I think our target leverage has not changed for a long time Jessica. We've said we would like our target leverage to be between 1.5 and 2 times and it would take us quite a few years to get to that range. When you look at 2014 we actually increased the buyback by 1.25 billion to deal with the Time Warner Cable side. As we look at '15 we're at 4.25 billion that does include the 1.25 billion. But what we're really looking forward to is getting Time Warner Cable closed and the divesture transactions and we think the buyback for the full year 2015 could come in at close to $10 billion. In addition if we do get Time Warner Cable closed our leverage will pop up it will probably -- because we said this will be leverage neutral transaction which will probably put us in the 2 to 2.1 range which is slightly above what our target has been. So we're really looking at this somewhat as a two staged process for us and that’s really what the focus of our buyback has been. In addition from a dividend perspective we looked at it both in terms of our company today and if we are able to get to the merger complete obviously we will issuing some shares and those will have dividends as well. So we feel very good about our return of capital we think it's pretty aggressive for 2015.
Operator:
Your next question comes from the line of Phil Cusick with JPMorgan. Please go ahead.
Phil Cusick:
So given the announcement from Cablevision on Freewheel and recent chatter about Google's plans, I wonder if you can give us updated thoughts on how you think about just Wi-Fi both on the existing business where you are ramping that out, where does that go and then the potential for mobility later over the next couple of years? Thanks.
Brian Roberts:
We think Wi-Fi is a great asset. We have 8.3 million hotspots now including the in-home and outdoors. We think we are working on how we monetize that asset and bring it to market. As you know we have MVNO relationships with Sprint and Verizon and the use of Wi-Fi continues to go up about 70% of in-home and office it goes over Wi-Fi. And I think given the recent spectrum auctions, it shows that wireless seeks wired and just from a cost perspective and should we do believe in the asset and we will be working on the ways to bring it to market over the coming months.
Phil Cusick:
Can you give us any idea what that might look like versus what is out there today?
Brian Roberts:
No, I think we are still assessing possibilities and we will announce when we have got the product well refined and developed.
Operator:
Your next question comes from the line of Craig Moffett with MoffettNathanson. Please go ahead.
Craig Moffett:
Two questions if I could. First, just in terms of timing on the transaction, can you just elaborate on whether you have entered the negotiation phase on conditions with either the DOJ or the FCC or that's just sort of an ongoing dialogue that happens all the time? And then second, if you could just talk about the capital intensity for a minute, Michael. Have you changed your view at all about the long-term capital intensity on the cable side of the business? Charter is moving to a much more set-top box-light model. It sounds like with your capital intensity still rising a little bit that that presumably is not part of your plan. So I just wondered if you could elaborate a little bit on that issue.
Brian Roberts:
Why don’t I take the CapEx side the reality is I know we call it capital intensity but all CapEx is actually bad CapEx. If you go back to 2012 and look at our capital investment plan compared to 2014 about 75% of that increase is gone into what we call growth capital and that growth capital has just terrific return on invested capital for us. We look at it on a risk adjusted basis, we look at it on CLV, we look at it on just pure cash-on-cash and we are investing pretty heavily in some offensive areas like expanding business services great returns, deploying X1 great returns, putting additional Wi-Fi and wireless gateways as Phil mentioned which have a great returns on their own and I think sees us for different businesses that are attractive going forward. So we really look at where is the capital going, is the capital going to areas that are defensive or are they going to areas that are offensive and have terrific cash-on-cash returns. That being said there are some trends in our favor, we don’t give guidance long-term where you could see equipment cost coming down, you could see how the household architecture becomes less expensive but what we are really focused on right now is business services and X1 and a variety of areas that we think have just great cash-on-cash and great growth areas for us going forward. So to go from 13.9% to 14.5% with the vast majority being success oriented and growth oriented, we are pretty excited about making those investments which also has similar aspects to NBC on the Theme Parks we are delighted to make the investments in Theme Parks and the results speak for themselves.
Michael Angelakis:
Let me just finish on that with one other thought that I think the hardware cost in household are coming down overtime, we are seeing terrific capability increases, we are putting very capable devices and what’s happening is then fantastic response from consumers. In fact when I go to New York and LA people say how fast can I get X1 I wish I had it and that takes me to your second question, your first question which was the regulatory process. And all we can say is pretty much as we have said all along which is they are shot clock at the FCCs due to expire at the end of March lots of information gathering has been taking place and we continue to believe this is an approvable transaction and this week they will be dealing on the open Internet order as everyone knows and hopefully they will be able to turn attention to our transaction right thereafter.
Operator:
The next question comes from the line of Ben Swinburne with Morgan Stanley. Please go ahead.
Ben Swinburne:
Brian, going back to your comments on Title II, I am curious, some of your telecom competitors have talked about the implications of this regulatory approach to the appetite to invest, how they think about the returns of the business. Maybe for you and Michael, do you see any major implications based on what we know today? I realize we will know more, in theory, in a few days, but based on what we know today, do you think -- does this change how you think about the broadband business return profile or your willingness to spend capital on that business?
Brian Roberts:
Look I think and then Michael can comment as well, my view is until we see the order it is premature to speculate obviously my comments I just made about our view that we don’t believe Title II was the right answer, but if that is indeed what happens we will have to appropriately adjust and reflect on what the words are, what the specific details are, we are here heartened that there is at least the desire to forbear from things that would be a disincentive to invest but until we see a fine print I think we have to reserve judgment.
Michael Angelakis:
The only thing I would add Ben is obviously the uncertainty that Title II may provide I think does provide us with the opportunity for a higher degree of scrutiny on capital and broadband we really as Brian said need to look at the details but there will be some internal scrutiny here in terms of what our investment plans look like with broadband.
Ben Swinburne:
And if I could ask just one follow-up, you mentioned customer service I think first as one of your key areas of focus for 2015. Maybe Neil, if you want to comment, what have you seen so far recently on your initiatives there and is that paying off in lower churn? What should we be looking for in the business results in 2015 to say that your investments are paying off?
Neil Smit:
Well Ben, we’re very much focused on the on boarding process where our churn is 2 to 3 times higher the first 90 days and we want to get that experience right for the customer. We’re making things more convenient for the customer so we recently announced the UPS deal and I think boxes have then returned now to 90% of their 4,400 stores so the consumers are using that convenience. And we’re improving the tools that our employees are using so we rolled out Tech Finder we’ve got a customer effort index where we can look at how many times customers called or had service calls so we have got a lot of efforts going. The good news was in Q3 that our video results were driven primarily by reduced retention and Q4 excuse me and so we’re seeing retention improving and we’re going to keep driving the customer experience as our top initiative and it will be our best product.
Operator:
Next question comes from the line of Vijay Jayant with Evercore ISI. Please go ahead.
Vijay Jayant:
Just continuing on the Title II front, obviously it appears that it is probably going to get challenged legally, so I think some investors are concerned that, as part of concessions on the merger, that you may give up your legal right to challenge that. Is that any risk at all in your thinking? Thank you.
Brian Roberts:
I would differ till we see the order but I think we do not want to be different than any other company in the industry and one of the things that we’ve said from the beginning is that the right place to have a review of broadband even if we don’t agree with the outcome of that review in all cases would be to effect all industries and all providers so that are on a level playing field as we go forward. So in our view our business is not in the same geography as Time Warner Cable we’re in different markets and the right way to look at the business I think is to look at the whole industry and look at all providers.
Vijay Jayant:
If I could add one more, please, which is with the new definition allegedly on broadband speeds of 25 by 3, and allegedly the concentration that Comcast pro forma for Time Warner Cable will have, can you talk about does that matter, especially in an environment where the regulators telling you how you are managing that, both at the interconnect and at the customer level. Does concentration matter, in your mind?
Brian Roberts:
That is in my understanding of 25 is an aspirational goal it’s something that we have been fortunate to be investing all these years to bring fantastic broadband I think our results today and for the last several years have shown that that investment pays off and we’re hoping that when it’s all said and done there is going to continue to be incentives to want to make new investments and I think our motive had never been for some aggregation benefit actually in the broadband business but rather to continue to give consumers more and better usage. So when you go to the Consumer Electronics Show what you see are Internet of Things, Internet of Devices, you hear all the consumer electronics companies that they make smart devices that attach to intelligence in the cloud and if we can continue to have more bits be demanded by consumers that’s a great thing for those of us who are in the business of trying to innovate and build more capacity. And I think that’s the aspiration and I think that’s what our company has done well and we’re going to continue investing in that way if we’re able to.
Operator:
Next question comes from the line of Brett Feldman with Goldman Sachs. Please go ahead.
Brett Feldman:
I'm going to try to follow-up to what Phil was asking about earlier. I know you are not prepared to roll out what the big wireless strategy is, although it sounds like we will get more color on it later this year. But maybe just bigger picture, as you work on the strategy behind the scenes and assess what the opportunity is, are you ultimately looking at mobility as something that might end up being an attractive feature? Meaning it would be cool if you could mobilize products you already offer. Or are you looking at this more holistically to think that this could be a business and that investors should be thinking more about Comcast getting into a new business, potentially, through mobility?
Brian Roberts:
I think it could be either one or both we think it’s as I said a great asset, clearly the world is becoming more mobile. We have our apps our video apps out in the mobile space and they're getting a lot of usage our My Account app for customer services had 41% of our customer relationships visitors in December. So we view the mobile world expanding as well as we're assessing the business opportunity clearly Wi-Fi is a great asset it's got a lot of carrying capacity and that as Brian just said the more bits that are travelling over a network the more buyable that Wi-Fi network connected to a wired network becomes. So it could be both of what you stated.
Michael Angelakis:
The only thing I would add Brett is when you think about all the investment we've made in the Wi-Fi over the years and everything on our Cloud DVR and our TV Everywhere platform. The real goal has been that our customers can access their video any time anywhere whether in the home or outside the home. And we think Wi-Fi is a great delivery mechanism to expand that product. If Wi-Fi can also develop into a different type of service than that’s an added benefit to the Wi-Fi investment.
Brett Feldman:
And just to clarify is it safe to assume that your CapEx guidance for the year incorporates whatever extent you are investing in the wireless business this year?
Brian Roberts:
That’s correct our CapEx guidance includes our Wi-Fi deployment.
Operator:
Your next question comes from the line of Jason Bazinet with Citi. Please go ahead.
Jason Bazinet:
Just have a question for Mr. Burke. There is a view on the buy side that because of the measurement issues for cable networks that there may be sort of a catch-up trade in terms of ratings and ad growth. And I just wonder if you could comment on that in the context of your single digit revenue growth rate commentary.
Steve Burke:
I think there clearly is room for improvement in terms of measurement. As more and more people watch in more different areas online and often those areas are un-rated. There is also a catch up in terms of monetization to give you an example we think about 70% of the views of Jimmy Fallon and The Tonight Show occur online and that the majority of those views are un-monetized completely un-monetized. So here you have one of the hottest shows on television where 70% of the views are in an area that we don’t get credit for it. That’s not going last forever. So clearly there is going to be an improvement that having been said cable ratings are under pressure because there are so many new shows, so many people are watching SVOD, so many people have DVRs there are a whole variety of reasons why cable ratings are under pressure. But I do think at the same time there is reason for cautious optimism that both measurement and monetization is going to get better.
Operator:
Next question comes from the line of Marci Ryvicker with Wells Fargo. Please go ahead.
Marci Ryvicker :
I have two. The first, it feels like Time Warner Cable is a lot stronger today than when you announced the transaction initially. Is that what you are seeing as you go through your integration process? And then the second question is really for Stephen or Brian. You mentioned a theme park in China. At what point do you start building that out and does that impact the financials?
Brian Roberts:
I'll take the Time Warner Cable one I mean I think that the team over there have a plan obviously we diligence that plan a while ago and it appears to us like they're trying to execute that plan. So obviously we don’t have as much insight as we would like. We hope they are successful in executing on their plan.
Steve Burke:
So in terms of Beijing we're talking many years out. We're talking after 20-20 a park that opens and we haven’t even completed the final design process and much of our arrangements with Beijing. So I think we're ways before capital becomes anything that you would call material.
Operator:
Your next question will come from the line of Kannan Venkateshwar with Barclays. Please go ahead.
Kannan Venkateshwar:
Just a couple from my side, the first is on the Wi-Fi side. You guys are in a unique position given that you have broadcast spectrum, especially with the intent to auction coming on next year. So when you look at your Wi-Fi deployment plans and the wireless plans that you have, how much does the spectrum that you own fit into that plan in addition to the MVNO agreement that you have with Verizon and Sprint? And then, secondly, on the dynamic ad insertion front, there has been a lot of conversations about how that will become more important over the course of the year, but is it fair to say that a big part of the back end is actually owned by the cable distributors when it comes to inserting these ads dynamically and how do the economics work for dynamic ad insertion in that case? Thanks.
Brian Roberts:
Why don’t I take the first one I know we've had a couple questions related to Wi-Fi or wireless and really I don’t think this is the point that we would want to be too open with what our wireless plans are going forward. We are investing in Wi-Fi, we think Wi-Fi has many benefits to our customers and we'll be pursuing that whether it can be mobile or how we think about the broadcast spectrum I think that’s still very much a work in process in our organization I think we have a lot of work internally to do to appropriately evaluate that. So I don’t want to spend too much time on it because from our standpoint we are working through all those issues and technologies internally.
Michael Angelakis:
And concerning DAI capabilities the back-end that inserts the ad dynamically was actually built by a cable consortium called Canoe the rates they charge are fairly immaterial because the primary objective was to get it to be used across all the networks. So we currently have the majority of the networks involved in it, and it’s gone very well and it is kind of found inventory where we can insert as pre post mid roll and we will continue to focus on improving DAI and getting more programming through it.
Operator:
Your next question comes from the line of Mike McCormack with Jefferies. Please go ahead.
Mike McCormack:
You've talked about margin stability in the cable side as we go into 2015. I am assuming the programming expense offset would be some sort of rate adjustment. Just trying to get a sense for your thoughts on price elasticity, where you might be able to take some price. And then also maybe a comment about AT&T U-verse, it seems that they have been pulling back. Have you seen a change in the competitive landscape? Thanks.
Brian Roberts:
I will take those in reverse I think the competitive landscape remains generally the same. There is quite a bit of promotional activity going on but we feel we are very competitive and I think our results show it. And we are competitive in terms of product we are offering as well as the offer itself and we are very focused on the retention end. Concerning the price increases, I think there will be modest price increases in line with previous years. I think in terms of maintaining margin a bigger factor is the mix of products where we get higher mix of business services HSD and those are higher margin products. So we feel we can offset the programming increases by improved mix and modest rate adjustments.
Mike McCormack:
I guess, Neil, just thinking about subs in 2015 between DirecTV talking about going negative and maybe U-verse pulling back even though you say it's competitive, what is your view on sub counts as you look out on 2015 for video?
Neil Smit:
I think we don’t put out numbers on what we project for itself but we will continue to try and balance the sub volume mixture with the rate increases and I think that’s the delicate balance we are always trying to maintain which is rate and volume. And we think we are doing a pretty job of it I mean video loss has decreased 27% this year and we are going to keep focusing on balancing rate and volume.
Operator:
Our final question will come from the line of James Ratcliffe with Buckingham Research. Please go ahead.
James Ratcliffe:
Two if I could. First, can you just update us on thoughts on over-the-top video products and particularly out of your footprint? Even with TWC, you are only going to cover about half the country and if there's interest in potentially exploring the other offerings I think to the other half. And secondly, on Business Services, can you talk about how much of growth is footprint expansion at this point versus increased penetration of the footprint you already have and the customers you already have? Thanks.
Brian Roberts:
Neil you want to take or Mike business services for a second for a bit.
Neil Smit:
Business services, we don’t put out what the mix is of network expansion versus just growth on the network but about we are penetrated about 25% in SMB and 5% in mid market. Mid market growing at a increasing rate relative to SMB and we continue to expand the network as Michael said because it’s a great investment and then we try and put as many businesses on the network as we can, to get it denser. So overall we will continue investing in business services expansion and continue driving our mid market and SMB.
Michael Angelakis:
But as you can imagine it’s a combination of both James, just probably 18 month ago we had literally zero penetration in the mid sized sector, so we invested in that area. Now we are still pretty small at 5% but growing nicely, so it’s really a combination of both.
Brian Roberts:
On the OTT out of footprint, I think what we have said previously we don’t have any new news today which is our focus is in footprint investing in networks, having direct relationship with customers having tens of thousands of people in the field to come to your home and service you and then add devices in your house and grow that relationship over the years. And if you step back in the year 2014 I think we grew cash flow close to 7% as a full company, 18% is NBCUniversal outstanding year over 5%-5.5% at the cable division while as Neil just said increasing customer relationships by 358,000 which is the big increase over 2013. And then when you roll it up financially we have been able to have a 11% dividend increase, $10 billion authorization buyback from the Board, setting us up to continue to the momentum that I think this company has and investing in capital areas where we are excited by the opportunity led principally by business services and the X1 rollout and some of the Theme Parks activity. So all-in-all really pleased, we stay focused good solid strong year and a great beginning to 2015 and thank you all. Jason?
Jason Armstrong:
Thanks Brian, with that we will wrap-up today’s call. And I want to thank everybody for joining us and Regina back to you.
Operator:
There will be a replay available of today’s call starting at 12:30 PM Eastern Time. It will run through Tuesday March 3rd at Midnight Eastern Time. The Dial in number is 855-859-2056 and the conference ID number is 61829285. A recording of the conference call will also be available on the Company’s Web site beginning at 12.30 PM today. This concludes today’s teleconference. Thank you for participating. You may all disconnect.
Executives:
Jason Armstrong - Senior Vice President, Investor Relations Brian L. Roberts - Chairman and CEO Michael J. Angelakis - Vice Chairman and CFO Stephen B. Burke - EVP; CEO, NBCUniversal Neil Smit - EVP; President and CEO, Comcast Cable
Analysts:
Ben Swinburne - Morgan Stanley Craig Moffett - MoffettNathanson Jessica Reif Cohen - Bank of America/Merrill Lynch John Hodulik - UBS Phil Cusick - JPMorgan Vijay Jayant - ISI Group Brett Feldman – Goldman Sachs. Marci Ryvicker - Wells Fargo Jason Bazinet - Citi
Operator:
Good morning, ladies and gentlemen, and welcome to Comcast’s Third Quarter 2014 Earnings Conference Call. At this time, all participants are in a listen-only mode. Please note that this conference call is being recorded. I will now turn the call over to Senior Vice President, Investor Relations; Mr. Jason Armstrong. Please go ahead, Mr. Armstrong.
Jason Armstrong:
Thank you, operator, and welcome everyone. Joining me on this morning’s call are Brian Roberts, Michael Angelakis, Steve Burke and Neil Smit. Brian and Michael will make formal remarks, and Steve and Neil will also be available for Q&A. As always, let me now refer you to Slide two, which contains our Safe Harbor disclaimer, and remind you that this conference call may include forward-looking statements subject to certain risks and uncertainties. In addition, in this call we will refer to certain non-GAAP financial measures. Please refer to our 8-K for the reconciliation of non-GAAP financial measures to GAAP. With that, let me turn the call to Brian Roberts for his comments. Brian?
Brian L. Roberts :
Thanks Jason and good morning everyone. Our third quarter results continue our optimism and momentum in 2014. Our businesses are well positioned and producing strong financial results. During the third quarter we grew operating cash flow by 7% and increased free cash flow to $2.5 billion. And year-to-date operating cash flow has increased more than 8%. There were several significant achievements across the company. In Cable, we generated solid revenue and operating cash flow growth each of which was over 5%. Highlights include a notable improvement relative to the prior year in both broadband and video subscriber results. In fact, our video subscriber result was the best for the third quarter in seven years and our 315,000 broadband net adds was the best third quarter result in five years. Additionally, strong growth in business services allowed us to surpass a $4 billion annualized revenue run rate in that segment. At NBCUniversal operating cash flow increased over 13% thanks to a continued turnaround in broadcast the opening of the Wizarding World of Harry Potter, Diagon Ali in our Orlando theme park, some good successes in film along with consistently strong cash flow production from our Cable networks. As we look at our key initiatives, that will drive future growth through a number of exciting developments in this quarter. Starting with NBCUniversal, our third quarter results are a great example of how the investments we’ve made in the businesses are paying off and positioning us well for the future. In broadcast NBC continued its momentum throughout the summer ending the full 2013, 2014 season ranked number one among adults 18 to 49 which was the first full season win we’ve had in 10 years. Now the new fall season has just begun and NBC is off to another strong start ranked number one in the same demo through the first several weeks of the season. The team has done a great job making NBC vital and profitable once again. In Film, Lucy was the world wide success in the third quarter, infact while 2014 included a smaller slated universal, we’ve had some great successes as – films so far this year achieved the number one slot at the domestic box office, and we continue to invest for an exciting slate in 2015. With our Cable Networks ratings have been under pressure industry wide as the market continues to be very competitive with more original programming and time shifted viewing than ever before. However, Cable Networks continue to contribute very strong cash flow with NBCUniversal and we have a diverse portfolio of channels with entertainment sports and news. USA was number one Cable Network in the third quarter and is on track to be the most watched Cable Network for the ninth consecutive year in total viewers. Brave and Sci-Fi are now top ten networks as well. And CMBC is the fastest growing network in prime time among adults 18 to 49 and 25 to 54. As we have said before our Cable Networks are generally under monetized compared to our peers, which gives us a strong relative positive for future growth. In Parks, as I mentioned we opened a new Harry Potter attraction in Orlando, which combined with added hotel capacity led to a record summer attendance and a record labor day. The new attraction is off to an amazing start driving double digit per capita growth and a significant lift in premium park-to-park ticket sales. Even more encouraging our guest satisfaction has been overwhelmingly positive with scores well above 90%. Our confidence in the parks has led us to a recent announcement in which we agreed to form partnership in China where over several years we will be developing a park in Beijing. Expect more on this in the future. So Steve Burke and the team at NBCUniversal have made great progress so far in 2014. Turning to Cable communications, Neil Smith and the team once again delivered strong results and in an environment with plenty of room for distraction they clearly remain focused and are executing at a very high level. Consumers viewing and consumption patterns and the competitive landscape are evolving at a very rapid pace as evidenced by the recent announcements over the past week. We understand content company’s attempts to look for new ways to grow their businesses. We believe we have been a leader in working with content owners with our development of TV Everywhere, X1, Cloud DVR, light packaging and streaming amongst other things. With our breadth of content right both in and out of the home, and on notable devices along with our investment in new platforms and user interfaces. Comcast Cable is uniquely positioned to continue to innovate and lead this evolution. A good example of this is our new XFINITY on campus product we launched during the third quarter with six schools with several others currently in trial. The service lets college students watch live TV and On Demand content on the IP enabled devices including laptops, tablets and smartphones while on campus. With this younger generation more and more viewing is happening away from the traditional TV set and we’ve evolved our product and services to better engage with them. At the same time, we continue to aggressively deploy our X1 and Cloud DVR technologies in our broader subscriber base. We believe our X1 operating platform offers customers an unrivaled experience. We recently surpassed 5 million X1 boxes deployed, a significant achievement in a such a short time frame. And now we are rapidly rolling our Cloud DVR which allows customers to stream it download DVR recordings out of the home to any device, as well as stream live TV to any device in the home. In Wi-Fi, we continue to extend our reach. A scale of our efforts in Wi-Fi is attracting new partners in further enhancing its reach and enhance the value that we provide to Comcast subscribers. We’ve recently announced an agreement with Liberty Global where subscribers of the two companies will gain access to each others Wi-Fi networks. For Comcast customers, the deal provides access to more than 2.5 million Wi-Fi access points in various countries in Europe. This is a terrific new benefit that we are excited to provide our customers with additional reach and capabilities in the years ahead. Finally, I want to spend a minute on our overall customer experience. Our customers deserve the best experience every time they interact with us. While we have made progress, we need to do a better job in ensuring consistent excellence in our interactions. When the moment of customer orders new service to the installation, to the way we communicate and respond to any issues. Over the last few years we’ve been incredibly focused on product innovation and delivering great content and technology experiences. So now it’s time to leverage those capabilities to deliver truly exceptional customer service. The way we interact with our customers on the phone, online, in their homes is just is important to our success as any other products that we provide. Put simply, customer service should be our best product. That’s why I’m really pleased with our recent appointment of Charlie Herrin to lead our customer experience initiatives. For those who have not had the opportunity to meet him, Charlie in his most recent role led the design team behind the development of X1 and he spearheaded the company’s initiative to deliver a consistent user experience across platforms. Charlie in his team received the 2011 Emmy Award for outstanding achievement for the XFINITY, TV iPad app. A 2013 Emmy Award to the X1 user interface. We are all excited for Charlie in his new role and are committed to improving in this critical area. Let me conclude with some brief comments on our pending acquisition of Time Warner Cable. This is an important and exciting time as we focus on gaining regulatory approval for our transactions. We are very encouraged by the recent shareholders approvals on each side of this transaction as both our and Time Warner Cable shareholders boded overwhelmingly in favor of the merger. Shareholders see it the same way we do. And its opportunity to give customers access to higher broadband speeds, a more extensive content line up and what we believe is the industries best operating platform in X1 and in the process create more value. As I mentioned earlier, there is a lot going on with a lot of opportunities for distraction, but our teams on both sides of the business remained focused and are executing at a very high level and I believe it’s evident in these results. So let me now pass this to Michael to cover the third quarter results in greater detail.
Michael J. Angelakis:
Good morning, and thank you, Brian. Let me begin by briefly reviewing our third quarter consolidated financial results starting on slide four. Overall, we are very pleased with our third quarter performance which reflects consistent execution and sustainable profitable growth. For the third quarter, consolidated revenue increased 4% to $16.8 billion and operating cash flow increased 7% to $5.7 billion, reflecting healthy organic growth in our Cable business and an exceptional performance at NBCUniversal. These results include $77 million of Time Warner and charter transaction related cost during the third quarter of 2014, which is a similar amount to the $74 million of costs associated with the termination of a pension plan in the third quarter of last year. Excluding both of these items, operating cash flow growth would remain at 7%. Year-to-date consolidated revenue increased 6.9% to $51 billion and consolidated operating cash flow increased 8% to $17 billion. However, for compatibility purposes if we exclude $1.1 billion of revenue related to the Olympics in the first quarter, $138 million of year-to-date transaction related cost in the pension termination cost in 2013, our consolidated revenue increased 4.6% and our consolidated operating cash flow increased 8.3%. Earning per share for the third quarter increased 52.3% to $0.99 per share versus $0.65 per share in the prior year, however when you exclude favorable tax adjustments in a transaction related cost I just mentioned our normalized EPS increased 12.3% to $0.73 per share. Year-to-date, our earnings per share increased 33.7% to $2.46 per share versus $1.84 per share in the prior year, again, excluding the tax adjustments gains on sales and acquisition related items our normalized year-to-date earnings per share increased 19.9% to $2.17. Free cash flow for the quarter increased 26.7% to $2.5 billion and free cash flow per share increased 28.4% to $0.95 per share. This growth was primarily driven by increases in consolidated operating cash flow, improvements in working capital and lower cash taxes which were partially offset by increased capital expenditures. For the first nine months of this year, we generated $6.5 billion of free cash flow, a decrease of 8.2% over the same period in 2013. Year-to-date free cash flow per share has declined 6.8% to $2.46 per share. Now let’s review the results of our businesses in more detail starting with Cable Communications on slide five. Our Cable Communications business continues to execute well delivering solid financial and customer growth in the third quarter. Cable Communications revenue increased 5.2% to $11 billion driven by continued strength in high speed internet and business services as well as higher advertising revenue due to political spending. Total revenue for customer relationship increased 4.2% to $137 per month reflecting rate adjustments the higher contribution from business services and increasing number of customers taking multiple products. At the end of the quarter, 69% of our customers subscribed to two or more products and 36% subscribed to three products compared to 34% in the third quarter of last year. In addition to solid financial growth, we continue to deliver strong customer metrics. We increased total customer relationships by 82,000 in the third quarter more than three times the net additions versus last years third quarter. Our X1 TV everywhere and On Demand platforms are clearly best-in-class, while X1 is still a relatively small portion of our overall video base its contribution is having a positive impact. Our X1 net adds continue to accelerate and accounted for more than one third of our video connects in the quarter, and we once again reduced our video customer losses. In the third quarter we lost 81,000 video customers, a 36% improvement from last years third quarter and the best third quarter customer result for video in the past seven years. High-speed internet also delivered impressive subscriber results. We added 315,000 new customers during the quarter, an increase of 6% year-over-year and the best third quarter results in five years as we continue to differentiate our product with speed enhancements and the fastest in-home Wi-Fi with our advanced wireless gateways. Over 50% of our high-speed data customers now have one of those new wireless gateways. We also continue to grow our voice customer base this quarter, albeit at a slower rate than last year, adding 68,000 new customers in the quarter. This slow down in net additions was a result as we focus on double play during the back-to-school season as well as X1 availability that was more focused on triple play customers last year making for a difficult comparison. As we review the product categories in more detail, video revenue increased 1% reflecting modest rate adjustments in an increasing number of customers taking advanced services partially offset by a decline in pay-per-view revenue to the results of events compared to last years third quarter. High-speed internet revenue increased 9.6% during the quarter making again the largest contributor to cable revenue growth driven by continued growth in our customer base, rate adjustments and increasing number of customers taking higher speed services. At the end of the quarter, 50% of our residential high speed customers now receive speed of 50-megabits or greater, as we continue to increase the speed included in some of our bundle plans. With regard to voice, revenue decreased 0.5% for the third quarter, as the growth in customer base was offset by a modest decline in ARPU. Moving on to business services, third quarter revenue increased 21% to $1 billion and was again the second largest contributor to cable revenue growth in the quarter. This rate of growth is especially impressive given that business services is now a $4 billion run rate business. The majority of that revenue is generated by small businesses with less than 20 employees, but the contribution from mid-sized businesses is rapidly increasing and have accounted for close to 40% of business services revenue growth in the quarter. Cable advertising revenue increased 12.3% primarily reflecting an increase in political revenue for November's mid term elections. Excluding the impact of political, our core cable advertising increased 3.1%. We expect advertising growth to remain strong in the fourth quarter, again, driven by political revenue given the upcoming elections. Please refer to slide six. Third quarter cable communications operating cash flow increased 5.1% to $4.5 billion, resulting in a stable margin of 40.4% compared to 40.5% in the third quarter of 2013. Included in these results is a legal settlement that negatively impacted operating cash flow and reduced this growth rate by 40 basis points. This is a strong financial performance as we effectively manage higher programming cost, and increasing advertising marketing and promotion expenses and absorbed additional expenses to support the deployment of X1, Cloud DVR and wireless gateways across our footprint, as well as a continued expansion of business services and XFINITY Home. Programming expenses increased 7.1% in the third quarter, slightly below our original estimates, but nonetheless reflecting increases in retransmission consent fees, higher sports programming costs, and step-ups related to certain long-term agreements. We are pleased with the management of these cost year-to-date and while we expect fourth quarter programming expense growth to accelerate, we continue to expect our full year program expenses to increase slightly lower than the 9% to 10% we had forecast at the beginning of the year. In addition, advertising, marketing and promotion expenses increased 9.1% for the third quarter, reflecting higher overall media spend and continued investment to more effectively target customers and enhance our competitive position in both our residential and commercial businesses. We continue to experience modest expense growth in our customer service and technical operations as we rapidly deploy X1, Cloud DVR, wireless gateways and XFINITY Home across our base. And as Brian said earlier, we are not only focused on offering the best most innovative products, but we want to support them with a superior customer experience. We are effectively offsetting these increased expenses with an improving product mix as we add more high-speed data in business service customers and upgrade existing customers to higher level of services such as HD DVRs, and faster internet speeds, as well as we implement modest rate adjustments. Overall, our cable group’s third quarter and year-to-date results clearly demonstrate that we are executing well and competing effectively with our innovative products and services that provide a great value to our customers. We are focused on improving the customer experience, having best-in-class innovative products and continuing to deliver strong financial and customer results. Now lets move on to NBCUniversal’s results which are highlighted on slide seven. NBCUniversal has also executed very well, delivering double-digit operating cash flow growth in both the third quarter and on a year-to-date basis. In the third quarter, revenue increased 1.2% and operating cash flow grew 13.3% driven by strong results at Broadcast Television and Theme Parks. Now let's review the individual business segments. For the third quarter cable networks generated revenue of $2.3 billion, an increase of just under 1% driven by a 5.1% increase in distribution revenue. If we adjust for the closure of the Style Network, distribution revenue would have increased 7%. This revenue increase was partially offset by a 4.6% decline in advertising revenue as increases in price and volume were offset by a decline in ratings. When adjusted for the closure of Style and the movement of Fandango from cable networks to our film group, advertising revenue would have declined 1%. Cable networks operating cash flow increased 1.8% to $868 million, reflecting higher revenue, and relatively flat overall expenses. As higher sports programming cost, including our relationship with Philadelphia Phillies and the launch of English Premier League on NBC Sports Network were offset by decreases in marketing and other operating expenses. With regards to our broadcast television segment, third quarter revenue increased 7.7% to $1.8 billion driven advertising revenue growth of 4.4%, increased retransmission consent fees and higher content licensing revenue. The growth in advertising reflects the rating success of our primetime summer lineup on NBC, as well as our continued strong performance in late night. As a result, we finished the summer rank number one, extending our number one status for the entire year. With the first few weeks of the fall broadcast season now behind us, we are all off to a strong start and optimistic about our 2014 and 2015 schedule. Broadcast’s third quarter operating cash flow increased $108 million to $142 million reflecting higher revenue and a slight increase in programming expenses. Moving to filmed entertainment as expected, third quarter revenue declined $213 million or 15.2% to $1.2 billion reflecting a decline in theatrical revenue primarily due to the strong box office performance of Despicable Me 2 in the third quarter of 2013. This was partially offset by an increase in content licensing revenue due to a larger number of strong titles compared to the prior year. Third quarter operating cash flow decreased 20% to $151 as the lower revenue was partially offset by a decrease in the amortization of film cost and reduced advertising, marketing and promotion expense due to a smaller film played. Our Theme Park had a remarkable third quarter as revenue grew 18.7% to $786 million, reflecting higher guest attendance and per capita spending driven by the successful opening of Orlando's Harry Potter Diagon Alley on July 8. We are off to a strong start with record attendance levels per capita increases, the significant lift in park to park ticket sales. In Hollywood the April opening of the Despicable Me Ride continues to drive strong attendance and also per capita increases. Third quarter operating cash flow increased 16.9% to $402 million reflecting higher revenue, and an increasing operating cost to support the new attractions. Let’s move to slide eight to review our consolidated and segment capital expenditures. In the third quarter, capital expenditures continue to track our plan and increased 13% to $2 billion compared to the third quarter of 2013 driven primarily by increased investments at cable and a modest increase at NBCUniversal. At cable communications, third quarter capital expenditures increased $212 million or 14.8% to $1.6 billion, equal to 14.9% of cable revenue versus 13.6% in the third quarter of last year. The increase primarily reflects additional investment as we launched our Cloud base initiatives higher spending on CPE, as continue to deploy the X1 platform in Cloud DVR as well as our continued investments in network infrastructure to increase our network capacity. Year-to-date cable communications capital expenditure have increased 13.7% to $4.3 billion representing 13% of cable revenue. We continue to be very pleased with our X1 rollout. We accelerated our X1 net additions in the third quarter compared to the second quarter and recently hit a milestone of having $5 million XI boxes deployed to our customers. As the deployment expands, the customer benefits have continued, more customers subscribe in the DVRs and take an additional outlets, there was an increased video on demand usage and we continue to see reduced churn levels among these customers. As originally planned, we anticipate that cable CapEx spending will accelerate in the fourth quarter and as a result we continue to expect at full year cable capital intensity will increase to approximately 14% of cable revenue compared to 12.9% in 2013. Third quarter capital expenditures at NBCUniversal increased only a $11 million to $295 million, primarily reflecting increased investments in Theme Parks as we continue investing in new attractions, including the completion of Harry Potter in Orlando and the ongoing development of Harry Potter as well as the Fast & Furious attraction in Hollywood. Year-to-date NBCUniversal CapEx has increased $77 million to $884 million. We continue to expect that NBCUniversal's 2014 capital expenditures remain relatively stable compared to 2013s level. Please refer to slide nine. As I mentioned earlier, we generated consolidated free cash flow of $2.5 billion in the third quarter, an increase of 26.7% as growth in consolidated operating cash flow, improvements working capital, and lower cash taxes were partially offset by higher capital expenditures. For the first nine months of the year we generated $6.5 billion in free cash flow, a decrease of 8.2% over the first nine months of 2013 and year-to-date free cash flow per share has decreased 6.8% to $2.46 per share, primarily reflecting increased working capital in the first six months of the year as we increased our production spending in preparation for a larger 2015 film slate. We are executing on our 2014 financial plan and year-to-date we have increased our return of capital to shareholders by 33% to $3.9 billion, including share repurchases totaling $2.3 billion and dividend payments totaling $1.7 billion. Now turning to our acquisition of Time Warner Cable and our related transactions with Charter, we received overwhelming support from our shareholders this month was more then 99% of the votes cast approving our merger with Time Warner Cable. We also have strong momentum at the state and local level, having received consents from more then 90% of the 2500 plus franchising authorities covering more then 7800 franchise areas and communities. We remained very focused on regulatory approvals, as well as our integration planning. We continue to expect the merger to close in early 2015. As we have mentioned before, we plan to repurchase an additional $2.5 billion of stock before we close the deal and we anticipate that the additional share repurchase will be split between the fourth quarter of 2014 and the close of the deal in early 2015. Overall, we are very pleased with the operational and the financial progress we have made during the first nine months of 2014. And we are focused on continuing this momentum. We believe our strong focus on execution will continue to generate profitable organic growth and continue to yield positive results. We are progressing with the integration planning of the Time Warner Cable merger and Charter divestitures. We remain very excited about the opportunities these transactions bring to Comcast and the value they create for our customers and our shareholders. Now let me turn the call over Jason for Q&A.
Jason Armstrong:
Thanks, Michael. Regina, let’s open up the call for Q&A please.
Operator:
Thank you. We will now begin the question-and-answer session. (Operator Instructions) Our first question will come from the line of Ben Swinburne with Morgan Stanley. Please go ahead.
Ben Swinburne - Morgan Stanley:
Thank you. Good morning. I have two questions although they are related; Brian as there is obviously lot of focus on Time Warner's announcements last week about an HBO over the top launch. And I don’t know if you comment on that specifically and if not, maybe just broadly, philosophically how do you and how does Comcast look at the idea of bringing product to market for your consumers that moves the – the content distribution model outside of what we historically think of as the TV bundle into a –maybe more either Internet bundled service or even a direct to consumer model. Is that something you think make sense for the industry for Comcast and its customers, do you view that as being a less elegant solution than X1. And then I had a sort of question on the same lines for Steve around time-shifting and streaming and its seems like we're seeing an acceleration in behavioral shift. Do you have any sense Steve how much leakage in viewer ship you're seeing in comparing the Nielsen ratings to what's actually happening at the customer level, particularly at your cable networks and how do you fix that problem over time?
Brian L. Roberts:
Okay, Ben. Thank you. I think I'll start and maybe give Neil a chance to talk a little bit about your first question then we'll kick it over to Steve. I am going to differ talk about any of the specific announcements. But as I said earlier, I do think its, all companies are trying to figure out how to reach all customers, potential customers and do what's right for their company in their mind. But I do think our existing business model is very strong this quarter, last quarter and probably you know, future quarters will show that many people want these bundles. But we have experimenting with products like and enrolling out Internet plus where we offer our – one of our best broadband's speeds along with a smaller television package along with HBO. We have a campus product that is very exciting which – where you don’t get box, it’s simply a streaming product right from the get go. So I think our – both our innovations department, our network and our existing relationships and our relationship with content companies, you put all together and that puts us in a great position to try to reach many consumers and work with each company and try to find the best answer with their content. Neil?
Neil Smit:
Yeah, I think clearly there is some shifting in the ecosystem and we were focused on targeting every customer segment, as Brian mentioned that we were the first to introduce HBO Internet Plus product targeted at the – in millennials together with HBO. We have a great working relationship with them and I expect that continue. The X1 product actually is driving more linear viewing and we think that also targets everyone, not just millennial group.
Stephen B. Burke:
So Ben, in beginning of your question you mentioned that the HBO product was then over the top product, I actually don’t think it is, and I don’t think the CBS product is over the top either. If you define over the top sort of coming over the top the existing distributors and going direct and bypassing existing distributors, I think both HBO and CBS are trying to add to their existing ecosystem. And if you think about it HBO probably has the most elegant, economically attractive sort of business model, anybody who is ever been in the television business as be interesting and I think challenging for them to go and try to attract new customers into that ecosystem without cannibalizing the existing customers. The existing customers that are sold through cable and satellite are extremely high margin. So even if they sell at $15 sub, they got to be very – when they go directly to a consumers view the internet, they got to be very careful at cannibalization. It will be interesting to see how that works, but I don’t think they are saying we're going over the top of the existing ecosystem, I mean, Time Warner was company that really created TV everywhere. I think CBS is the same thing. CBS is not, I don’t think trying to get their existing ecosystem to move over to a new model, they are trying to Mellanious or new customers and I think that’s we're all trying to do. And that leads into the second part of your question about time-shifting and leakage. I think the fact of the matter is people have more options to watch quality, professionally produce video then ever before and they are using those options. Whether its DVR, Netflix, Hulu or a variety of other ways to consume this content. A lot of those options are not properly measure; some of those options are not measure at all. And so what you're seeing I think is a pressure on traditional ratings in both broadcast is been going on for a while. But now cable, I think some of that is going to get better, I think there will business models that evolve, some of that we've addressed by selling to Hulu and Netflix and Amazon and we make hundreds and millions of dollars doing that. But I think its going to be more, more and challenging. There was a great article a few months ago where they said that were 88 new television shows launched during the summer and this is in a business that 20 years ago nobody launched a new television show during the summer. So that competition combined with new technology is making it harder and harder to deliver the kind of ratings that we've all been used to.
Ben Swinburne - Morgan Stanley:
Thanks a lot…
Stephen B. Burke: :
Ben Swinburne - Morgan Stanley:
Yeah. Thank you very much.
Stephen B. Burke:
Thank you very much.
Brian L. Roberts:
Yeah. Thanks, Ben. Operator, next question please?
Operator:
Your next question will come from the line of Craig Moffett with MoffettNathanson. Please go ahead.
Craig Moffett - MoffettNathanson:
Hi, thank you. Two questions, I guess both for Neil probably. You know first you’ve probably heard a lot of people now more openly speculating about a Wi-Fi first retail offering in wireless, can you just update us on your thinking about that? And then second if I could just follow up to the comment that Michael just made about the overbuild and yet the relatively small video losses, can you expand on that a little bit, does that imply that you are actually gaining share in the places where we are just competing against satellite at this point?
Neil Smit :
Sure, Craig. On the Wi-Fi first front we continue to extend our Wi-Fi network both in-home and out of home. We have a total of about 5 million hotspots, the majority of those are in-home but we think it’s a very powerful asset going forward. We are not, we haven’t clearly identified how to best monetize that asset, but the in-home Wi-Fi usage about half our HSD customers have our high end routers with the highest in-home speeds and they are hiring in more devices everyday and I think they are going to be more connected devices coming and Wi-Fi will be an important aspect of the subscription value. With regards to the video business, I think there were a number of good things that happened this quarter. One is we targeted effectively what really drove the video number was churn reductions and I think we are getting better customers, we are screening them better and I think also we are bundling better. We – as Michael said, we went up 200 basis points on double and triple play churn bundles. And so the video business is strong. X1 continues to pull well, it was about 20% of our triple plays now and about 75% of the triple play net adds this quarter. So and all the metrics around X1 seem to be holding the churn, voluntary churn reductions down about 20%. The DVR purchases are up, the transactional VOD is up 20% so it continues to perform very well.
Craig Moffett - MoffettNathanson:
Should we assume that most of your losses at this point are due [telco] TV or – net your roughly breakeven or you are better than that against satellite at this point?
Brian L. Roberts:
I think it depends on the market but we are performing well and we feel against both the telcos and satellite players.
Craig Moffett - MoffettNathanson:
Right. Thank you.
Brian L. Roberts:
Next question, please.
Operator:
Your next question comes from the line of Jessica Reif Cohen with Bank of America/Merrill Lynch. Please go ahead.
Jessica Reif Cohen - Bank of America/Merrill Lynch:
Thanks. Also two questions, one NBCU one Cable. On NBCU hoping Steve would comment on either this visit contrast between the broadcasting cable advertising growth, is this all ratings in your view, you mentioned the measurement issues, when does that actually get rid of the measurement of devices and non-linear viewing how much would you attribute this problematic buying some of which obviously will come back and into television and any commentary you can give in terms of share shift within media, some of the money is actually going to digital properties are you seeing a new digital property? So that’s the NBCU question.
Stephen B. Burke:
That was actually seven questions, but I’ll try to answer them all as one. I think some of it is measurement, you know Nielsen did the sort of put in broadband homes into the denominator and appears to be taking them out now and you know there is some sort of pure math measurement. I think there is also sort of a feeling that its increasingly difficult to particularly when you are looking at demo ratings 18 to 49 that’s increasingly difficult to get measurement in upscale young homes. So I think there is always a question about that. But I think the fact of the matter is the next five or ten years in basic entertainment cable as it relates to ratings are going to be much more difficult than the last five to ten years. And as a side of that, that’s technology and there’s a side of that that’s a lot of new shows and the ability to have your required programming your VP programming which many of these cable networks were built on, when you can get those episodes in other places I think those are going to be tougher businesses than they have been. We don’t see the advertising number was as it relates to cable was primarily driven by ratings not by CPMs. I do think you are seeing kind of a resurgence of the advertising business as NBC resurges so that explains some of the change there. But our big cable channels particularly when sold as a portfolio are very attractive and very powerful. I just think its unreasonable to assume that the ratings for those businesses are going to grow if you look over a five or ten year period.
Jessica Reif Cohen - Bank of America/Merrill Lynch:
And the digital shifts?
Brian L. Roberts:
You know there is clearly a shift to digital; you can’t talk to a marketer or an advertising agency that isn’t talking about shifting dollars to digital. I do think to agree the upfront was a little slower for some people. We actually had a very good upfront but for some people it was not so good and the question is, is it tentativeness on the part of the advertisers or a shift to digital. I’m in the camp that says it was more tentativeness and keeping flexibility. The fact of the matter is digital can’t deliver the same kind of emotional attitude adjusting advertising at a 30 second television spot can and I think a lot of advertisers intellectually want to get the targegability and data driven side of digital but they also realize when they have big product to get out into the market that they need television. So, I think clearly there is a shift to digital, but I think the market is likely to be quite strong and you know the question we always get as is how is scatter? Scatter is just fine. Its steady, and for us because we’ve had our performance at NBC and sell as a portfolio we are seeing very very fine attractive steady trends in the scatter market.
Jessica Reif Cohen - Bank of America/Merrill Lynch:
Great. And then on the Cable question, is just like as I follow up on some of XFINITY comment, you mentioned 5 million set top boxes now, can you talk about where you might be a year from now and you know what are you seeing in terms of usage, is that linear viewing is up, what do you think overall usage and is there a difference in ARPU you already said churn is lower 20% better, but what are the statistics, are you finding from XFINITY?
Neil Smit:
What we said publicly is that we will have the X1 boxes to the majority of our customers within three years. And we are I think we are right on track. In terms of the performance date the X1 customers do have a higher ARPU and they have a higher ARPU for three reasons. One is the VOD buys are great or 20% higher, two is they get almost two times the number of DDRs than the average customer and three is they have more additional outlets, that they are getting, they want to use the system more its getting more usage. We are seeing more viewing both in linear and On Demand, and I think that’s just because we are making it easier to discover and find that the content. I think that you know we are going to continue to see good results. We continue to refine the product and I haven’t seen any slowdown in the performance metrics.
Brian L. Roberts:
The only thing I would add is when you look at the triple play sort of the customer life time value of an X1 triple play, obviously given what Neil just said in the low and the reduced churn we do have a pretty done good return on that investment of X1 and we have an improvement in the CLV.
Neil Smit:
And we’ve opened up the availability from both from the triple play and now double play customers and in retention, so as a wider audience has it available.
Stephen B. Burke:
Just to state the obvious, we’re very pleased with how stable it is, we’re doing something that’s never been done before, nobody else is doing this I don’t think anywhere in the world right now. And its scaling, we are growing. We have accelerated already and if we can continue to do things – you know it’s a game changer and to the extent that we can speed up in ways I think it’s our goal but we also want to deliver a great experience with it and it’s a complicated process to get it into the home – working perfectly but want to stay if its fantastic.
Brian L. Roberts:
Next question, please.
Operator:
Next question will come from the line of John Hodulik with UBS. Please go ahead.
John Hodulik - UBS:
Okay, thanks guys. I want to focus a little bit more on the lower video churn. First, is that being driven by just increased acceleration or penetration of X1 or are there other factors that are driving that down? And then as you look forward towards the completion of the transactions, move churn has always been a factor in the sub trends. I mean how would the better clustering that comes from the deal and the swaps affect that factor. I mean can we expect sort of another step down in terms of video churn aside from the X1 issues? And then, Neil, you talked a little bit about the pull through effects on DVR. But what about broadband? I mean, as we see better churn and better video trends is that going to have a -- do you have a higher attachment rate for broadband with X1 that should help make those trends continue as we have seen recently? Thanks
Neil Smit:
Okay, you have a number of questions in there. The video churn was driven, the churn reduction I should say was driven by a few factors. One is X1, this just has a lower churn profile and business is usual boxes. Second is we are bundling more, so we have 68% in the bundle and so that – then triple played at 36% it reduces the overall churn significantly. And three is I think that some of the new features we are adding in like the electronic sell through where you own the assets and it reduces churn, it could hold you into the system, its very sticky. So I think there are a few reasons there. And I think we tightened up the credit policies, we are targeting customers better, we are being more effective in our marketing. Concerning the X1 and its relationship to broadband pull through, I think generally speaking if you got better products and you put them together we’ve got the best broadband product, the best Wi-Fi product and the best video product. I think no matter how you mix them; you are going to get greater pull through. And we’ve been creatively bundling a number of different offers going after different segments and it’s been working.
Stephen B. Burke:
And I’ll just comment on the move churn, of course one of the benefits of the transaction is more territory which would hopefully reduce move churn and what we call those jump offs and we’ve looked at that, that’s simply a benefit of the transaction ultimately it will show up in our revenue synergies which we are optimistic on.
John Hodulik - UBS:
Okay.
Neil Smit:
I just want to say maybe kind of relates to the deal in general but to that point on what are some of the benefits of the transaction you know remember that obviously there is no overlap so we’re not reducing any competition as we’ve made the case. But products like X1, faster broadband, faster Wi-Fi, now with Cloud we haven’t talked about Cloud DVR and streaming in-home where you don’t need a device like the campus product we have borrow On Demand. So for those of you in New York or in LA on the call, you know we’ve been really looking forward to bringing this suite of products as fast as possible. We are doing a lot of work to try to have an integration plan to hit the ground as fast as humanly possible, business service side being able to have more markets and Charlie Herrin was one of the first things he is working on in his new job in customer experience is that move churn question which is to – when you are on the phone wanted to take you all the way to completion so that the move so we can reduce the friction in the system for people who are moving. So we’re anxious to bring this we think better suite of products to these new markets along with things like internet essentials and offering the whole array of benefits that we have listed in the transaction, but I think it’s the better products and we are working hard to have a plan to do as quickly as possible after close.
John Hodulik - UBS:
Brian, you guys have a -- you guys have said that you will have [excellent] penetration to the majority of your sort of Comcast legacy subs in three years. Considering the platform is already set and it is stable can you do better than that in terms of the new markets once the deal is closed?
Brian L. Roberts:
That’s the stuff we are working on right now. And everybody we – you know I’m not ready to answer that question right at this minute, but Neil has set a very high bar for the team internally to say that’s the game changer. How fast can we get this suite of products to you know all the markets that are Time Warner Cable but lets just you are in New York, you know in New York and that’s we have to learn a lot about how it operates in New York we are doing that, planning now but we believe we have good road maps to have a satisfactory answer to that question, but we are working on it a huge opportunity with this transaction to bring better products to consumer that we don’t offer any products to right now.
John Hodulik - UBS:
Great. Thanks guys.
Brian L. Roberts:
Thanks John. Next question please.
Operator:
Your next question comes from the line of Phil Cusick with JPMorgan. Please go ahead.
Phil Cusick - JPMorgan:
Hey guys, thanks. Neil, speaking of drawing more customers into the video ecosystem, can you talk about the success of your on-campus efforts? And the big mix shift this quarter is the double play from triple play. Is that a back-to-school issue or do you think there is some secular sign of a downshift and voice penetration rate? Thanks.
Neil Smit:
I’ll answer in the reverse. The double play was more a result of the double plays focus was more a result of the back-to-school which is such a big part of our third quarter net add. You know the students are less focused on a fixed line phone and go with wireless alternative. The other thing that happened last year in the third quarter we launched X1 and it was available only to triple play customers so that drove a lot of phone units during that quarter so the comp was – is difficult. Concerning the repeat your other question?
Phil Cusick - JPMorgan:
Just trying to think about driving more customers to the ecosystem as you think about back-to-school you’ve been putting in some skinnier video packages, is that certain to draw more people and who might otherwise just gone to broadband.
Neil Smit:
You know the senior packets is as we look at the audience that we want to target and that were hard responding to certain offers. And we’re always testing offers to find out which package draws the best. The XFINITY campus product that you mentioned what was great about that is we went to the campus and in many of the campus we offer business services to whether its’ internet or whatever. And the students wanted to watch television but they wanted to watch it in their dorms on their laptops, so we came up with this streaming solution where we plug into the University network, it’s not seasonal because it’s a bulk deal and you know we are getting standing ovations at these universities. We’ve got six universities who are currently providing their service to in a number of others in roll out mode now. So, I think its’ a great new products that’s a way of targeting an audience in getting the land yields you know you use to watch in the great – all the great content that’s being produced right now, in a way that’s convenient to them.
Phil Cusick - JPMorgan:
That’s great. Thanks Neil.
Brian L. Roberts:
Thanks Phil. Next question please.
Operator:
Your next question comes from the line of Vijay Jayant w- ISI Group. Please go ahead.
Vijay Jayant - ISI Group:
Thank you. I just want to follow up on the prior question by Neil. It seems that the skinny video packages are having some traction. But I understand that there is some limitations on how pervasive that can be given your contracts that they are widely distributed content providers. So can you talk about where you are on that lifecycle and how much flexibility you still have? And once you do hit that what can you do next to still keep those customers within the ecosystem? Thanks
Neil Smit:
While we don’t disclose our programming content to contract and the penetration requirements but we manage within the realm of those contracts and the offers and we manage out and can control that very closely. But what’s interesting is this Q3 if you take Internet Plus and Blast Plus which were the two lean products we had last year. And you were to compare Internet Plus and Blast Plus to this third quarter. We actually sold fewer Internet Plus and Blast Plus net adds this quarter than last year. So the mix was a little bit different. And we – ARPU and revenue were a little bit soft than video because that we took pure rate increases this year than the year before.
Stephen B. Burke:
So let me just say that when you are talking about confidentiality of the programming contracts, Neil let me just use that as a moment to just clarify what I believe happened yesterday with the FCC. It’s that issue of confidentiality of programming agreements that the FCC and the programmers are debating, and so there is a procedural issue on how to go forward and that’s between them and I don’t believe and we don’t believe has any – the stoppage to respond to that doesn’t reflect any substance of concerns with our transactions. So we’re not particularly concerned about that development because we believe the FCC is still doing continuing with the staff as working on that substantive review. And even if the clock stopped and this has happened in other transactions as well, but this particular dispute over programming contracts is kind of new. So we continue to believe that the review will get completed and as we previously said you know and hopefully close sometime early 2015.
Brian L. Roberts:
Thanks Vijay. Next question please.
Operator:
Your next question comes from the line of Brett Feldman with Goldman Sachs. Please go ahead. Brett, your line maybe on mute.
Brett Feldman – Goldman Sachs.:
Thank you. Sorry about that, thanks for taking the question. A point of clarification, you mentioned the pacing of the additional share repurchase program. I am just curious is that at all sensitive to the actual pace of the approval process? For example, does it matter that the FCC has paused there shot clock And then I want to go back to talk about churn. All the things you highlighted, whether it is X1 or increased triple play, those things seem like they're going to continue. And so it would seem that churn is likely to continue to migrate lower going forward. Do you think it is reasonable for us to anticipate that as a result of that your video trends will continue to improve on a year-over-year basis, or is there an offsetting factor we need to be taking into account?
Stephen B. Burke:
Okay. I’ll take the buyback one obviously. Our view on buyback is really simple. It’s not necessarily co-related to the shot clock or pacing. Our intention is to do the 2.5 billion of additional buyback there. We had always mentioned and splitted evenly 1.25 billion in the fourth quarter of this year and 1.25 billion in the early parts of the first quarter of 2015. So we are putting finer point on that. With regards to churn and I’ll let Neil take it, but I think the goal has always been just to continue to improve and I think we’ve improved 14 or last 16 quarters with regards to video.
Neil Smit:
I think that’s right. It’s been a pretty steady trend and we think that’s because we are putting a better product and I think we’re always managing the balance between units and rate and trying to balance out that equation. And looking for new segments and bringing new products to market and opening up new channels such as the campus channel.
Brett Feldman – Goldman Sachs.:
Okay, great. Thanks for taking the question.
Brian L. Roberts:
Thanks, Brett. Next question please
Operator:
Your next question will come from the line of Marci Ryvicker with Wells Fargo. Please go ahead.
Marci Ryvicker - Wells Fargo:
I have two questions, one regulatory for whoever wants to take it, and then one for Steve. So on the regulatory front can you just talk about what is going on in DC? Your thoughts on the potential for [Title 2] either to be at the last mile or at the interconnect? And then secondly for Steve, were you surprised by the HBO or the CBS announcements? Or is this something that you either had a feeling was coming or they gave you a heads up for? Thanks.
Brian L. Roberts:
I think in terms of the DC question, this is Brian. We have been pretty consistent and we’re still in the same place which is that we think that broadband innovation and investment are critical to not just our company but to the nations infrastructure and that the best way to have a strong and robust investment cycle as well as real protections where consumers is with section 706 that there is a real consensus among all the Internet service providers and I think the internet community in general that’s strong rules, having an open ended free internet are important and we support that initiative but we don’t want to have a rule set that creates uncertainty and lingering doubt which we believe titled two does. So that’s our position, I think that’s a position of a number of companies and we you know have been hopeful that that’s how it will resolve itself.
Stephen B. Burke:
Regarding HBO and CBS selling directly I was surprised, I was surprised by both of them for different reasons. CBS I was surprised because they have been such a defender of retransmission consent in the traditional ecosystem and been so successful in the broadcast business and HBO because I think its going to be such a challenge for them to not cannibalize what is already a really really good business. That having been said, we are still early on in the transition to more internet television that I think you are going to see a lot of surprising things. And you know what’s surprising to me is that we are making hundreds of millions of dollars from Hulu and Netflix and Amazon, businesses that we didn’t even think about five years ago. So I think we all ought to be prepared to be surprised every once in a while but also put everything in perspective and really look at what people’s real motivations are and the challenges. I don’t think distributing directly to consumers be the internet is an easy thing to do and I think it’s a voyage that if you are successful like Netflix can be a way to create a lot of value but it’s not an easy thing to do.
Neil Smit:
The one other thing I guess just to add on the back on the regulatory is the interconnection question if there is one is being looked at separately by the FCC and we think that that’s we have supported that and welcomed that with you we are very hopeful that that will show that its our motivation and our practice to be completely transparent and have great products for consumers and poor companies who want to reach those consumers.
Marci Ryvicker - Wells Fargo:
Thank you.
Brian L. Roberts:
Thanks Marci. Regina, just given the time we’ll take one last question please.
Operator:
Our final question will come from the line of Jason Bazinet with Citi. Please go ahead.
Jason Bazinet - Citi:
Hi, thanks. I just had a question for Mr. Burke. Given the changes that are going on in the video ecosystem and some of the trends you alluded to going forward for Cable Networks, what adjustments, if any, do you think investors should anticipate regarding your Cable Net portfolio? Thanks.
Stephen B. Burke:
Well, I think we’re always making adjustments and trying to look at new things, if you take USA for example, we’re going to be investing more in original programming. We’re not going to put a number of that, because of a lot of it is show dependent but investing in original programming we’re going to try to make that program – we’re changing the lens on that programming, if you went back five years or so you have say, was in the business of creating blue sky procedurals and we’re much more interested serialized slightly edgier content. I think you could see us taking some of our existing sports that are on other channels and putting them on USA. So there will be a whole variety of changes and hopefully those changes resulted in a hit and our ability to outperform the rest of the sector I do think that the point that they were make is, that the sector is unlikely to have ratings performance over the next five or ten years, that’s good it was over the five or ten simply because its more competitive and there’s more technological change out there.
Neil Smit:
But let me just end the call by saying, thanks for as always the good questions and interest in the company. I think, we had a really strong third quarter. I think its reflect the quality of the underlying businesses, the teams are executing well. They’re staying focused which is as we talked about really at a very complicated time. A lot of momentum at NBCUniversal and in Cable we talked a lot about the innovation and what that’s doing to our results. So I’m pretty really pleased with the team there and what’s happening in the trends. And the positioning of X1 and ability to take it in-home on other devices, out of the home with TV everywhere, cloud DVR networking, Wi-Fi getting faster and better, bringing that to the Time Warner market the transaction review we’ve now submitted everything that’s been require a lot of the local franchises have been approved. It’s an exciting time for the company and exciting time for the industry. So good quarter everybody. Thank you.
Brian L. Roberts:
Operator, we’ll turn it back to you. Thank you.
Operator:
There will be a replay available of today’s starting at 12.30 pm eastern standard time. It will run through Thursday October 30 at Midnight Eastern Standard Time. The dial-in number is 855-859-2056 and the conference ID number is 33-87049. A recording of the conference call will also be available on the company’s website beginning at 12.30 pm today. This concludes today’s teleconference. Thank you for participating. You may all disconnect.
Executives:
Jason Armstrong - Senior Vice President, Investor Relations Brian L. Roberts - Chairman and CEO Michael J. Angelakis - Vice Chairman and CFO Stephen B. Burke - EVP; CEO, NBCUniversal Neil Smit - EVP; President and CEO, Comcast Cable
Analysts:
Ben Swinburne - Morgan Stanley Jessica Reif Cohen - Bank of America/Merrill Lynch Phil Cusick - JPMorgan Jason Bazinet - Citigroup John Hodulik - UBS Craig Moffett - MoffettNathanson Vijay Jayant - ISI Group Bryan Kraft - Evercore Partners Kannan Venkateshwar - Barclays Amy Yong - Macquarie
Operator:
Good morning, ladies and gentlemen, and welcome to Comcast’s Second Quarter 2014 Earnings Conference Call. At this time, all participants are in a listen-only mode. Please note that this conference call is being recorded. I will now turn the call over to Senior Vice President, Investor Relations; Mr. Jason Armstrong. Please go ahead, Mr. Armstrong.
Jason Armstrong:
Thank you, operator, and welcome everyone. Joining me on this morning’s call are Brian Roberts, Michael Angelakis, Steve Burke and Neil Smit. Brian and Michael will make formal remarks, and Steve and Neil will also be available for Q&A. As always, let me now refer you to Slide number two, which contains our Safe Harbor disclaimer, and also remind you that this conference call may include forward-looking statements subject to certain risks and uncertainties. In addition, in this call we will refer to certain non-GAAP financial measures. Please refer to our 8-K for the reconciliation of non-GAAP financial measures to GAAP. With that, let me turn the call to Brian Roberts for his comments. Brian?
Brian L. Roberts:
Thanks Jason and good morning everyone. Our second quarter results continue our strong progress in 2014. This is an important time as we focus on gaining approval for our Time Warner Cable transaction. So it’s just as important that the team stays focused on operations, and we believe that’s apparent in this quarter’s results. Excluding transaction related costs, we grew operating cash flow 7.8% and as you will see there are several bright spots across the company. Let me start with NBCUniversal. They had a great first half and we are really happy with the performance of our team, and we believe this strategically and financially positions us well in the content business. For the second quarter, results were very strong with operating cash flow growth of over 20%. At NBC Broadcasting, the team has done a terrific job and we ended the season ranked number one in the important 18 to 49 demo and we’re the only network to deliver ratings growth versus last year. This ratings momentum translated into a very strong upfront for us where we made solid progress in closing the monetization gap we have relative to our peers, specifically we were able to achieve approximately 80% in CPMs which was substantially higher than the rest of the market. In cable networks, we have a great set of assets and channels that are generally under monetized relative to our peers that give us a lot of confidence in our position. In this quarter, NBC Sports Networks had its most watched prime time quarter ever driven by the Stanley Cup playoffs and Bravo continued its claim and is now ranked as the number seven cable entertainment network in the 18 to 49 demo. But there is no better example of the power of bringing together our broadcast networks, cable networks and strength of our X1 platform in Cable than the Olympics where we were able to leverage the positive experience customers received at the Sochi Olympics to negotiate an extension with the International Olympic Committee whereby we acquired the rights to an additional six Olympic games. Sports rights are so valuable and we believe these rights are both unique and compelling, and together, we now have the right to the Olympic Games running through the year, 2032. In parts, we have been investing behind what we see as a significant opportunity. We recently opened Harry Potter 2 in Orlando, and the work is creative and authentic, imaginative and the attention to detail is incredible. Many of us were recently down in Orlando and got to experience the new attraction. It was amazing, and the whole team deserves a lot of congratulations. When you combine this with the increased hotel capacity with the also imaginative Cabana Bay beach resort, the parks business is set up for a strong trajectory. In film, we had a relatively quiet theatrical quarter, we have benefited from recent successful films hitting home entertainment and content licensing windows and so our focus now is building towards a strong slate in 2015 and beyond. So all-in-all NBCUniversal had a terrific first half of 2014 and since we brought the company, we’ve had terrific growth in cash flow and we believe that this progress that we’ve made with ratings of broadcasting success at the upfront and with the new Harry Potter in Orlando NBCUniversal is positioned to continue this momentum. Our Cable division also delivered impressive results. We operate in a vibrant and competitive market, one that forces us to constantly innovate and improve the customer experience. There is no better example; there’s been our X1 operating system which provides customers an unparalled experience. Our focus is on embedding the best content and technology from the X1 platform, so in the content side for the first time we now offer four of the top 100 Nielsen rated broadcast shows on On Demand. On the technology side, we are now deploying Cloud DVR and currently have it available in 31% of our footprints. And our customers are responding very favorably to X1. We are so pleased with the impact that we’ve accelerated our pace of deployment. Our X1 additions nearly doubled this quarter, and we are looking again at further increasing the eligibility. In high-speed data, we now have 47% of our base receiving a 50-megabits or greater products which is up from 38% at the end of the first quarter. Customers now have access to over 3 million Wi-Fi hotspots and we are targeting 8 million by the end of this year, offering customers increased reach in the form of a network of millions of additional hotspots at no extra cost, while offering us the potential for new business opportunities overtime. For both video and high-speed data, this was the strongest second quarter customer results we’ve had in the past six years. Additionally, in business services revenue growth remains robust at 22% this quarter as we approach a $4 billion revenue run rate. The mid-market segment in business service represents our fastest growing segment and we believe there is a significant opportunity with Time Warner Cable to add to our capabilities in this market and ultimately deliver customers more choice. We firmly believe that our operating improvements are rooted in providing customers a better experience. And while we are making progress with better service tools and online tools and improved service levels, we are also very cognizant that there is ample room for further improvement and this is a top priority for us. We do feel confident that there are measurable improvements in the experience we are offering customers. This includes faster broadband speed, best in home Wi-Fi where content choice is on more devices and what we believe is the best user interface and guide experience in the market and maybe in the world. As I said initially, this is an important time for Comcast with lots of opportunity for distraction. So I am so pleased these results demonstrate that our company is focused on operational excellence and once again delivered strong results across all segments. Let me now pass to Michael to cover the second quarter in greater detail.
Michael J. Angelakis:
Good morning, and thank you, Brian. Let me begin by briefly reviewing our second quarter consolidated financial results starting on slide four. We are very pleased with our second quarter results which once again reflect sustainable profitable growth and strength across our businesses. Second quarter consolidated revenue increased 3.5% to $16.8 billion and operating cash flow increased 7% to $5.8 billion reflecting strong organic growth in both our cable and NBCUniversal businesses. This result includes $44 million of Time Warner Cable and Charter transaction related costs which were included in our corporate and other segments. Excluding these transaction cost, consolidated operating cash flow increased 7.8%. Year-to-date consolidated revenue increased 8.5% to $34.3 billion and consolidated operating cash flow increased 8.4% to $11.3 billion. If we exclude $1.1 billion of revenue related to the Olympics in the first quarter and $61 million of transaction related cost in the first six months, consolidated revenue increased to 5% and consolidated operating cash flow increased 9%. Earning per share for the second quarter grew 16.9% to $0.76 per share versus $0.65 per share in the second quarter of 2013. To provide a clear comparison, when you exclude a gain on an investment and the transaction related cost I mentioned, our normalized EPS increased 15.4% to $0.75 per share. Year-to-date our earnings per share increased 23.5% to $1.47 per share versus $1.19 per share in the prior year, again, excluding gains on sales and acquisition related items our normalized year-to-date earnings per share increased 23.3% to $1.43. Free cash flow for the quarter decreased 40.7% to $1.2 billion and free cash flow per share decreased 39.7% to $0.44 per share as growth in consolidated operating cash flow was offset by higher working capital due to higher expenditures for film and TV production as well as increased capital expenditures and cash taxes. For the first half of the year, we generated $4 billion of free cash flow, a decrease of 21.8% over the first half of 2013. Year-to-date free cash flow per share has declined 20.5% to $1.51 per share. I will discuss free cash flow in a bit more detail later in the presentation. Now let’s review the results of our businesses in more detail starting with cable communications on slide five. Our cable communications business continues to execute well and we are pleased with our second quarter performance of healthy revenue and operating cash flow growth along with improved customer metrics. As Brian mentioned, we had the best second quarter customer results for both our video and high-speed internet services in the past six years. The second quarter is always our weakest due to seasonality and we lost 144,000 video customers but this is a 11% improvement from last years second quarter. In high-speed internet we added 203,000 new customers, an increase of over 8% year-over-year and as we continue to add value to our product through speed upgrades and the deployment of wireless gateways. Voice remains a valuable component of the bundle and we increased the voice customer base by 137,000 customers in the second quarter with the highest Triple Play selling in over three years. While total customer relationships declined 25,000 reflecting the typical second quarter seasonality which I mentioned, our customer relationship result are a 62% improvement over last years second quarter driven by our improved products and improved customer support. Second quarter cable revenue increased 5.4% to $11 billion reflecting solid growth in our residential businesses, driven by strong high-speed data results, continued strength in business services and healthy growth in advertising revenue. Total revenue per customer relationship increased 4.5% to $137 per month driven by rate adjustments, a higher contribution for business service and increasing number of customers taking multiple products. At the end of the quarter, 68% of our customers subscribed to atleast two products and 36% subscribed to three products a 200 basis point improvement compared to last years second quarter. Moving to our product categories, video revenue increased 1.2% reflecting modest rate adjustments in an increasing number of our customers taking advanced services. We now have 12.7 million high-def and/or DVR customers which equals 57% of our 22.5 million video customers. High-speed internet was the largest contributor to cable revenue growth in the second quarter with revenue increasing 9.7% driven by continued growth in our customer base, rate adjustments in an increasing number of our customers taking higher speed services. At the end of the quarter, 47% of our residential high-speed customers received speeds of 50-megabits or greater as we have doubled the speeds included in some of our bundled plans. With regard to voice, revenue increased 1.3% for the second quarter, driven by growth in our customer base as our bundling efforts continue to drive Triple Play penetration. We are successfully converting single and double play customers to Triple Play, and acquiring new Triple Play customer relationships resulting in a net addition of 152,000 Triple product customer relationships during the quarter. Moving on to our commercial business, second quarter business services revenue increased 22.4% to $965 million and was again the second largest contributor to cable revenue growth in the quarter. The small end of the market or businesses with less than 20 employees continues to have strong growth, while the contribution from mid-sized businesses is increasing. We continue to experience real momentum in this business and are focused on competing effectively in gaining share. Cable advertising revenue increased 7.5% primarily reflecting higher automotive advertising and political revenue as we are beginning to benefit from advertising for the upcoming mid-term elections. Excluding this political revenue, our core cable advertising increased 3.2%. Please refer to Slide six. During the second quarter, cable communications operating cash flow increased 5.3% to $4.6 billion, representing a consistent margin of 41.4%. In the second quarter, total expenses in cable increased 5.4% primarily reflecting higher programming expenses and advertising marketing and promotion expenses as well as additional cost related to the deployment of X1, Cloud DVR and wireless gateways as well as the expansion of our business services and XFINITY Home. The second quarter programming expenses increases 6.7% reflecting increases in retransmission consent fees, higher sports programming costs, and step-ups for recently completed long-term agreements. We expect programming expense growth to accelerate in the second half of 2014 due to the timing of network launches and mid-year step ups and certain long term contracts. We now expect our full year programming expenses to be slightly lower than the 9% to 10% we had previously forecast. Advertising, marketing and promotion expenses increased 8% in the second quarter due to timing as well as increased investments to enhance our competitive position in both our residential and commercial businesses resulting in a positive impact on our core customer metrics. We remain focused on gaining efficiencies in our customer service and technical operations, however, we have experienced modest expense growth as a majority of our Triple Play connects are X1 and as we deploy Cloud DVR, wireless gateways and XFINITY Home across our customer base. We are not only committed to offering the best products, we want to support them with a great customer experience and in some cases that means investing more time at the customers home or answering additional questions on a customer service call. However, overall we continue to experience reduce truck rolls and Asian car volumes and 44% of our installations are now completed with self installation kits. Our expectation is this number will grow as we are beginning to offer X1 self installations. We are effectively off-setting some of these higher expenses with an improving product mix with more high-speed data in business service customers and increasing number of our customers upgrading to higher level of services such as high-def DVRs, faster internet speeds and modest rate adjustments. Overall, our second quarter and year-to-date cable results prove that we are balanced in our strategy, and we continue to execute well and deliver strong financial customer and operational performance. We are focused on delivering the best and most innovative products and providing more value to our customers. Now lets move on to NBCUniversal’s results which are presented on slide seven. For the second quarter of 2014, NBCUniversal performed very well as revenue increased 0.3% and operating cash flow increased 20.4%. Now let’s review the individual business segments at NBCUniversal. For the second quarter, cable networks generated revenue of $2.5 billion, an increase of 2.6% driven by a 14.3% increase in content licensing and other revenue and a 4.2% increase in distribution revenue. However, if we adjust with the closure of the Style Network, distribution revenue would have increased 6%. Advertising revenue declined 2.2% as increases in price were offset by some ratings pressure, however, when adjusted again for the closure of Style and the movement of Fandango from our cable networks group to our film group, advertising revenue would have increased 1%. Cable networks operating cash flow increased 6.3% to $914 million, reflecting higher revenue, partially offset by higher sports programming costs, including a new long term relationship with Philadelphia Phillies on Comcast SportsNet and a continued impact of a launch of English Premier League on NBC Sports Network. With regards to our broadcast television segment, revenue increased 4.9% to $1.8 billion in the second quarter, reflecting increased retransmission consent fees and the impact of new content licensing agreements. Advertising revenue was down slightly at 1.7% due to the timing of the voice which aired significantly few hours in the second quarter compared to last year. Year-to-date advertising revenue is up 5.8% excluding the impact of the Sochi Olympics which is more indicative of the rating strength in the broadcast segment. Broadcast’s second quarter operating cash flow increased 16.2% to $240 million reflecting higher revenue and a modest increase in operating expenses. We are really pleased with the overall performance of the broadcast business. In just three and a half years, we have improved from fourth place to ending this past broadcast season in first place in a 18 to 49 demo. This rating success, as well as the strength across our portfolio of cable networks help us make meaningful progress in closing the monetization gap both on the broadcast side and on the cable side. For Broadcast, we had double digit growth overall with CPM increases of 8% leading the market in both rate of change and volume growth. As we move to filmed entertainment, second quarter revenue declined 15.3% to $1.2 billion driven by difficult theatrical comparisons to last year which included Fast 6, and the international performance of Despicable Me 2 partially offset by an increasing in content licensing revenue driven by Despicable Me 2 and Fast 6 as well as the home entertainment performance of successful films like Ride Along and Lone Survivor. Second quarter operating cash flow increased $162 million to $195 million as this year’s reduced theatrical slate recorded significantly lower marketing and advertising cost compared to last year. Switching to our theme park segment, revenue increased 12.8% to $615 million, reflecting increases in per capita spending in guest attendance at both our Orlando and Hollywood Parks, which benefited in part from the spring holidays occurring in the second quarter this year, compared to the first quarter of last year. Second quarter operating cash flow for the parks increased 5.6% to $244 million reflecting higher revenue, partly offset by increased marketing and training expenses to support the successful launch of the new Harry Potter attraction in Orlando which opened on July 8. Let’s move to Slide eight to review our consolidated and segment capital expenditures. In the second quarter, capital expenditures are tracking to plan an increased 19.4% to $1.8 billion compared to the second quarter of 2013 which is driven primarily by increased investments at cable and a modest increase at NBCUniversal. At cable communications, second quarter capital expenditures increased $253 million or 20.4% to $1.5 billion, equal to 13.5% of cable revenue versus 11.9% in the second quarter of 2013. The increase was primarily driven by higher spending on CPE, particularly for X1 and Cloud DVR as well as our continued investments in network infrastructure to increase our network capacity. Year-to-date cable communications capital expenditure have increased 13% to $2.6 billion representing 12.1% of cable revenue. We continue to be very pleased with our X1 rollout. We’ve almost doubled our X1 net additions in each of the past two quarters and the positive customer results have continued. More customers are subscribing to DVRs and additional outlets upgrading the Triple Play, increasing video-on-demand usage and we continue to see reduced churn levels among these customers. As planned, our cable CapEx spend will accelerate in the second half of the year as we continue to deploy more X1 platform boxes and wireless gateways and we continue to expect that for the full year of 2014, cable capital intensity will increase to approximately 14% of cable revenue compared to 12.9% in 2013. Second quarter capital expenditures at NBCUniversal, increased $38 million to $298 million and year-to-date have increased $66 million to $589 million. This higher CapEx is primarily driven by increased investments in facilities as well as the theme parks as we build new attractions including the Harry Porter attraction, in both parks at a Fast & Furious attraction in Hollywood. We continue to expect that NBCUniversal’s 2014 capital expenditures will remain relatively flat at 2013’s level. Please refer to Slide nine. As I mentioned earlier, we generated consolidated free cash flow of $1.2 billion in the second quarter, a decrease of 40.7% as growth in consolidated operating cash flow was primarily offset by increased working capital, which was mainly driven by net production spend at our film and TV studios as well as higher cash taxes and capital expenditures. For the first half of the year we generated $4 billion in free cash flow, a decrease of 21.8% over the first half of 2013 and year-to-date free cash flow per share has decreased 20.5% to $1.51 per share again, primarily reflecting increased working capital. As I indicated on our fourth quarter earnings call compared to a modest film slate in 2014, we have increased our film production spending as we prepare for a larger 2015 film slate, which will pressure free cash flow during 2014. Saying that, we would expect second half working capital comparisons in 2014 to be more favorable than what we have experienced in the first half of this year. We are executing on our 2014 financial plan and year-to-date we have increased our return of capital to shareholders by 33.5% to $2.6 billion, including share repurchases totaling $1.5 million and dividend payments totaling $1.1 billion. Turning to our acquisition of Time Warner Cable and our related transactions with Charter, we remained focused on our regulatory and share holder approvals as well as our integration planning. We are pleased that the FCC has started its 180-day review clock as of July 10. In addition, we are progressing towards a share holder vote on the Time Warner Cable merger as quickly as possible realizing that the divestiture transactions with Charter have added some complexity to the normal SEC review of our S4 filing. At this point we currently believe a reasonable estimate for the timing of our shareholder vote would be in the fall. This does not have any impact on the FCC or Department of Justice review processes and is not expected to impact the timing of the closing of the deal. As we have mentioned before, we remain committed to repurchasing an additional 2.5 billion in shares following our shareholder approval for the transaction. So all-in-all we’ve had a strong first half of the year in both cable and NBCUniversal. We are pleased with the financial and operational momentum we’re showing in all of our businesses and we are focused on continuing that momentum throughout the year. We are making meaningful progress on the integration planning of the Time Warner Cable merger and the Charter divestitures. We remain excited about the strategic benefits these transactions bring to Comcast and the value they create for our customers and our shareholders. Finally, we remained confident that our ongoing investments along with our focused and disciplined execution will continue to yield positive results and profitable growth. Now let me turn the call over to Jason for Q&A
Jason Armstrong:
Thanks, Michael. Regina, let’s open up the call for Q&A please.
Operator:
Thank you. We’ll now begin the question and answer session. (Operator Instructions) Our first question will come from the line of Ben Swinburne with Morgan Stanley. Please go ahead.
Ben Swinburne - Morgan Stanley:
Thank you. Good morning. This is really for anybody who wants to take it. I wanted to revisit the X1 trends which obviously sound encouraging. I’m wondering if you could spend a little more time telling me what that’s doing to the business and particularly what the Cloud DVR means to the consumer experience, to the economics of the product and whether the success you’ve had has changed. How you view the ultimate adoption of that product in your base. And I’m wondering if it impacts your broadband business. You’re putting up double-digit revenue growth this far into the penetration curve. Is the X1 helping sort of the other products in the bundle as well?
Neil Smit:
This is Neil. So the X1 rollout we are very pleased with. We’re in 100% of the footprint right now. It’s brought down churn 20% to 30%, VOD usage up 25%, and VOD transactions up 20%. Additionally, you’re getting two times the DVR take rate on it and you’re getting more additional outlets. So the ARPU of the product once it’s deployed has gone up very nicely. It’s still not having a material impact on the video results, because that hasn’t been deployed to a large portion of our base yet. We’re about 50% of the Triple Play packages that we sold had X1 in them and where that’s been deployed its worked well. In terms of the impact on the HSD business, I mean, I think bringing internet functionality to video experience will help lift the -- both products and our Triple Play sell-in was at the highest rate ever. We’ve got more -- 68% of our customers on two products or more. And so we are selling well in the Triple Play and X1 is a great part of that. I think there is some really interesting new product developments. I mean, if you think about it, we’ve launched EST on that over the last six months and that’s been a very successful product. And I think there is more to come on the platform.
Brian L. Roberts:
On the Cloud DVR part, it’s Brian. We’re very encouraged by what that product means. It basically means that inside your home any device whether it’s a mobile phone or a tablet or a Kindle by any of the different providers, can become a television set without a box. And then you can use -- see all the channels, as well as access your DVR. And then it gives you a feature to download and take with you certain shows from that DVR. So, the Cloud has tremendous promise not just for the guide interface but for the user’s functionality. The other thing, and one of the reasons I think the results Neil just talked about are so encouraging, is you also get a whole home DVR with the X1 experience of any of our customers. So just everything gets better, the -- those of who that have the product, if you just look at On Demand in the last week, there is a whole new series of ways to see what’s on television. Its – the guide just gets better and better every few weeks, not every few years. And right now, we have all sorts of categories that are being stunted, so you can see the Top 10 types of shows you like every single night of the week, the best shows of the day. Really it’s very programmer friendly, because it encourages people -- you don’t have to DVR, its basically right there for you On Demand now that we have Top 100 shows.
Ben Swinburne - Morgan Stanley:
Thanks for the color.
Jason Armstrong:
Thanks, Ben. Let’s move to the next question, please.
Operator:
Your next question will come from the line of Jessica Reif Cohen with Bank of America/Merrill Lynch. Please go ahead.
Jessica Reif Cohen - Bank of America/Merrill Lynch:
Thank you. On NBCUniversal I guess two-part question. You obviously had a great relative upfront performance, but the ad market was down. And so I would love your views on how -- if the advertising market, what’s going on in advertising for Broadcasting and Cable? Do you see the decline is cyclical or secular? And if it’s even somewhat secular how are you positioning your assets differently? And also on NBCU, given the likely consolidation in content, how are you positioning your assets differently. Do you need to bulk up?
Stephen B. Burke:
We certainly don’t think we need to bulk up in content. We’ve sold all of our Broadcasting and Cable assets together in the upfront and I think that was a major reason why we had such a successful upfront relative to rest of the industry. If the industry was down call it 5% in the upfront, we’re not sure of the precise number, but that’s what we gather is pretty close. If the industry was down 5% and we were up 10% that’s a 15% difference versus what we would have done -- had we done exactly what the industry did. And you apply that to a base of $5.3 billion and it’s a swing of $750 million. And the reason why that occurred is because we made the investments in programming, NBC was number one. People came to us first and we sold together. So that’s $750 million improvement we think goes a long way not all the way, but a long way to closing what we’ve always refer to as the monetization gap. We’ve always said that the other broadcasters are on the order of $1 billion better off than we are. So we closed $750 million of the gap. We think we’re about half way and so we can continue to count on closing that gap providing the fact that our ratings are good and we continue to bundle the properties and sell appropriately. In terms of the overall market, I think the real question is what is scatter? And if scatter ends up being strong, this could end up being a very good year for advertising, and if scatter ends up weak that will obviously not be the case. So, we don’t put too much into the down 5% in the upfront. I think the year is going to play itself out and we’ll see where we end. There is some shift to digital. We don’t think that’s the majority factors here. That’s a minority factor. And I think the real question is what’s going to happen as the calendar and broadcast seasons play out
Jessica Reif Cohen - Bank of America/Merrill Lynch:
Can I -- I want to just ask one follow-up for Brian. You said the eligibility of X1 is increasing. Can you just clarify, what do you mean?
Brian L. Roberts:
Neil, why don’t you do that?
Neil Smit:
Yeah, the X1 product is currently available to all Triple Play customers and it’s available in the Retention Q as well as to some of the double play customers depending on their packaging.
Brian L. Roberts:
So what we mean by that is you can then go to more Double Play customers or other or even Single Play. So it’s just who can get the product in the beginning. We had inventory issues and also we’re looking at the ability to use it as a sales tool. But we have not put out -- the rate of installations continues as I said earlier, continues to increase each quarter and its scaling really well. There haven’t been any big hiccups at all and frankly just the opposite.
Neil Smit:
Yeah, I describe it as ramping up the business right now. The last two sequential quarters we’ve doubled the number of boxes we’ve deployed. So, I think we’re seeing it ramp up and it’s been very stable, the platform has been.
Jessica Reif Cohen - Bank of America/Merrill Lynch:
Do you want to use this as an opportunity to say how many boxes?
Neil Smit:
No. Thanks.
Jason Armstrong:
That’s okay Jessica. We’ll go to the next question.
Operator:
Your next question will come from the line of Phil Cusick with JPMorgan. Please go ahead.
Phil Cusick - JPMorgan:
Hey, guys. I guess following up on Jessica’s questions fairly quickly. Can you help us quantify the remaining discount to peers on advertising, sort of where NBC should be versus where you are? I think you said 50%, but can you help us quantify that?
Stephen B. Burke:
What we’ve said before that, if you at NBC and then you look at USA, sort of our biggest cable channel that they were trading at about a 20% discount on CPMs to our competition. And really when you look at it, it’s not as precise as just looking at number. You also have to factor in volume. But we think if you take volume and rate and you look at them both, we were at about a 20% discount and we’re now at about a 10% discount.
Phil Cusick - JPMorgan:
Okay. And then also on the X1 side, just a quick follow-up, you said it’s available to Triple Plays and some Double Plays, why not widen that availability to everyone, what are the gating factors?
Neil Smit:
Well, we’re basically trying to maximize the return on our capital, and we want to make sure that we’re rolling out the product to customers where we know there is a good return. And also as Brian said we initially had some inventory issues, those have since been resolved. But put it -- I describe it as we’re ramping as quickly as we can and the product has been very well received.
Michael J. Angelakis:
The only thing I would add to that, Phil, is really as we rolled it out early, we really wanted to use it as a premium product and we had a lot of folks who were wanting that product, so, we want to go to those folks who have the highest customer lifetime value and that’s both in terms of higher ARPU, more services and lower churn.
Phil Cusick – JPMorgan:
Thanks, guys.
Jason Armstrong:
Thanks, Phil. Next question please.
Operator:
Your next question will come from the line of Jason Bazinet with Citigroup. Please go ahead.
Jason Bazinet - Citigroup:
Yeah. Can I -- just back to the Mr. Burke for a second. You mentioned the upfront -- I guess your estimate upfront down 5%, you said the shift to digital is not the majority of what’s going on. Do you mind elaborating and what you think is the majority and what causes you to draw that conclusion? Thanks.
Stephen B. Burke:
I think -- and by the way this is not a science and we don’t have perfect information on every single participant and what’s going.
Jason Bazinet - Citigroup:
Sure.
Stephen B. Burke:
But when you look at the ad dollars that are related to video, the shift to digital doesn’t -- in our opinion doesn’t represent the majority of why the upfront was down 5%. We think the majority reason why the upfront was down 5% is because of broad array of advertisers and their agencies decided to be less aggressive in the upfront and they will show up in scatter.
Jason Bazinet - Citigroup:
Okay.
Stephen B. Burke:
Okay. Now that maybe wrong, but that’s our analysis.
Jason Bazinet - Citigroup:
Okay.
Neil Smit:
I think, Jason, from the Cable perspective as an advertiser, while we’ve seen a movement towards digital has not come generally speaking at the expense of our media spend.
Jason Bazinet - Citigroup:
Understood. Okay, thank you.
Jason Armstrong:
Thanks, Jason. Next question, please.
Operator:
Your next question will come from the line of John Hodulik with UBS. Please go ahead.
John Hodulik - UBS:
Thanks. Maybe question for Michael. Just a clarification on the buyback with the shareholder vote getting push back a little bit. You guys have changed the guidance to $5.5 billion, but that was I think under the impression that the shareholder vote will take place in the middle of the year. Now is it happening let’s say end of third quarter, does that slide back the $5.5 billion. I mean, should we assume that you do sort of $2 billion in the fourth quarter then maybe $2 million in the first -- how should we think of the sort of timing of that? And then I guess for Neil on the broadband side, the numbers were I think stronger then we expect in terms of the net ads. Can you give us a sense of what you think from a competitive standpoint? Did you see any less competitive pressure than you have in the past maybe from some of the larger telcos? Thanks.
Michael J. Angelakis:
I’ll take the buyback one. Really, we don’t know when we’ll have the shareholder vote. Our hope is we’ll have it in the fall. And really the plan has been that between the shareholder vote and when the deal actually closes we will execute an additional $2.5 billion of buyback. So our teams are ready to go, but obviously we need to get through the SEC, get the S-4 filed and go through a variety of other things. Our hope is we’ll get it all done this year including closing of the transaction. We’ll have to see how that all plays out both from a shareholder approval perspective and obviously from a regulatory perspective. But I think the key point is between shareholder vote and when closing we’re going to try our best to executive on an additional $2.5 billion.
Neil Smit:
And on the competitiveness of the data market, it’s still very competitive. We’ve been upgrading our customers to higher speeds. We now have 47% of the residential customers get at least 50 megabits per second versus 33% last year. So its -- we’re getting customers on to better higher speeds. We’re investing heavily in the best fastest in-home Wi-Fi, but it is a very competitive market.
John Hodulik - UBS:
Great. Thanks, guys.
Jason Armstrong:
Thanks, John. Next question please.
Operator:
Your question comes from the line of Craig Moffett with MoffettNathanson. Please go ahead.
Craig Moffett - MoffettNathanson:
Hi, good morning. I wanted to ask a couple of questions about Wi-Fi if I could. Neil, I think you said you’re going to have 8 million hotspots. How many of those are public hotspots versus dual SSID? And can you updates us on your thinking about whether the Wi-Fi business would become a retail strategy or whether it’s continued to be tied to your terrestrial broadband product? And then last, can you talk about how you think about spectrum as it relates to Wi-Fi would you like to have license spectrum -- or a license LTE component of – that would sort of substitute for Wi-Fi with better interference? Or do you see it as an unlicensed product entirely?
Neil Smit:
With regards to the hotspots we have about 3.6 million hotspots across the in-home network right now. Of the 8 million we’re going to, the majority of those close to 7 million will be in-home versus out of home. We’re currently extending the out of home markets at a pretty aggressive pace and so the network will fill out. And you would add to those in-homes, those SMB locations where we have dual SSIDs. In terms of spectrum and how we think of it. We think our Wi-Fi network has a lot of potential. We’re not buttoned down totally on how we’d like to deploy that. But there’s lot of opportunities for example, the XFINITY home product we launched across the Wi-Fi network and there are other products that Wi-Fi can be the foundation for. So we’re going to continue deploying it. We have the fastest in-home Wi-Fi routers and they’re going to keep developing that product. And I think that we’re seeing 75% to 80% of data usage -- mobile data usage, its happening either in the home or in the office, so we think we’re well positioned going forward.
Craig Moffett - MoffettNathanson:
And can you talk about your strategy for a wireless replacement product versus a terrestrial supplement product?
Neil Smit:
We haven’t finished our planning yet, but as you know we do have some MVNO relationships and those -- if we elected to, could play a role.
Craig Moffett – MoffettNathanson:
Thanks, Neil.
Jason Armstrong:
Thanks, Craig, next question please.
Operator:
Your next question comes from the line of Vijay Jayant with ISI Group. Please go ahead.
Vijay Jayant - ISI Group:
Neil, now that you have some more time to sort of evaluate the Time Warner Cable, its synergies, can you sort of give us any update on sort of how you feel about the $1.5 billion number on the cost side and any color on the revenue side? Thanks.
Neil Smit:
Yeah, we feel very good about the cost synergies. They are in duplicated areas or in operations and we’ve gone through quite a bit of detail, the make up of those synergies, the cost synergies and feel very good about them. In terms of the revenue opportunities, we’ve also been through those and I think the opportunity to up sell and penetrate to a greater rate on the resi product is an interesting opportunity, as well as the opportunity to go into the enterprise base with commercial or of a more advanced advertising products across the broader base. So we feel -- net-net we feel good about the synergies on the cost side and the CapEx side which were about $400 million and we also feel positive about the revenue upside.
Michael J. Angelakis:
The only think I would add, Vijay, I think you know we did these divestiture transactions and even with the divestiture transactions we’re reconfirming what we think our operating expense savings will be through the synergies and obviously the vast majority of those don’t come from the programming side. So, when we did the original transaction we set a target and even after the divestiture transactions we’re confirming that target is something that we think make sense.
Vijay Jayant - ISI Group:
Great. Thank you.
Jason Armstrong:
Thanks, Vijay. Next question please.
Operator:
Your next question will come from the line of Bryan Kraft with Evercore. Please go ahead.
Bryan Kraft - Evercore Partners:
Hi. Thanks. Michael, I had a working capital question. Whatever the working capital use ends up being this year for Film and Television, would you expect essential a full reversal of that next year as this production investments at the box office and television? And I don’t know if you could provide any range for what you expect the net working capital use to be this year that would be really helpful? Thanks.
Michael J. Angelakis:
So obviously working capital was a large factor in the first half of this year with regards to investing in more film and more TV, but I think a little bit of it normally is actually more in 2013 than in 2014 or 2015. If you really look at our 2014 slate, it’s a relatively modest slate and we really didn’t invest that much in film related in 2013 and I think as you we talked about, we have quite a bit of positive working capital in 2013 that obviously helped out. There’s been some reversal of that in the first half of 2014 where we are building up a more meaningful slate in 2015. We actually have a great slate plan for 2015 and we’re investing in that. As we look at all of 2014 I think you’ll see a bit of a swing to more normalization in the second half of the year. And our expectation is really that 2013 and a little of 2014 were a bit of anomalies given how we managed the film slates, but 2015 should normalized. I don’t want to get too much into 2015, but we feel that really what we’re seeing is in 2014 is what actually was in effect in 2013 versus next year. Is that helped you, Bryan?
Bryan Kraft - Evercore Partners:
Yeah, that’s helpful. Thank you.
Jason Armstrong:
Thanks, Bryan. Next question, please.
Operator:
Your next question will come from the line of Kannan Venkateshwar with Barclays. Please go ahead.
Kannan Venkateshwar - Barclays:
Thank you. A couple of questions. The first is on dynamic ad insertion. I mean, we have seen some deals this year on dynamic ad insertion, but the way I understand it is there has to be backend support, especially from Comcast, just given the technology component of this. So just from a structure perspective, how are these contracts structured between you, the advertiser and the content company on the dynamic aspect? And secondly, as we look at the asset base post all the transactions which are outstanding right now, are you right now at a stage where you expect this to be the steady-state? Or should we expect a few more asset swaps and so on to fill out some of the holes that you have especially in regions like New York?
Brian Roberts:
I’ll take the dynamic ad insertion. We basically do that through Canoe. We’ve done deals with all the programmers where we almost told the programmers where we disabled Fast Forward in exchange for full VOD line up. And then we – the programmers were able to with Canoe insert those ads dynamically in the pre post and mid row. We haven’t disclosed the nature of the financial transaction though.
Michael J. Angelakis:
I mean, we really don’t see any further activity. We have quite a full plate and we are very focused on integration and obviously we’ve got to spend that we are going to be doing so. I think that we’re really focused on our business and the reality is that we are very excited about having those assets come to us from Time Warner Cable and from Charter and the clustering will do so, I think our plate is quite full.
Kannan Venkateshwar - Barclays:
Thank you.
Brian Roberts:
Thanks, Kannan. Regina lets take our last question, please.
Operator:
Our final question will come from the line of Mike McCormack with Jefferies. Please go ahead. Mike, your line maybe on mute. And that question has been withdrawn.
Brian L. Roberts:
Okay, lets try one more then.
Operator:
Okay, Amy Yong with Macquarie, your line is open.
Amy Yong - Macquarie:
Thanks. I was just wondering if you could talk about the impact of the AT&T DTV merger. How does this change your view as a competitor of perhaps different product sets including a quad play or mobile video? And then you can talk about how that might change the longer-term regulatory picture? Thanks
Brian L. Roberts:
Well this is Brian. I think, first of all they are two wonderful companies with wonderful products and you know the reality is last six years they both have been part of the reason that we have lost video subs and that’s why you are seeing some of the competitive response and the progress we are making which I am very pleased about, but it’s a very powerful combination and you know its sort of for me validates the changing and dynamic nature of the market that we are living in, the technological changes, the consumer behavior changes that are happening at very fast speeds. And so, you have to look at each situation differently and individually one of the things that I like about our transaction from the regulatory standpoint is that the nature of the cable business is you wire up an entire community and then you see what customers you can get, other technologies whether from the Cloud or from satellite you know are ubiquitously available by a different technology. So we do not overlap in any market as you know with Time Warner Cable hence there is no diminish competitive choice for any consumer. So each situation is different. I think long term we are assuming it and we always did assume that the world is changing who your competitors are, what their capabilities are, whether its quad play or other things. And I think our company is really well positioned and that’s why we are excited about the proposed transaction. But as I started the call right now the main focus of this company is to execute well quarter after quarter, and as we end this call, I just want to say that everybody I think we did that again this quarter and we hope to do it again next quarter. Thank you. We’ll leave it there. Thanks everyone for joining us.
Operator:
There will be a replay available of today’s call starting at 12:30 PM Eastern Standard Time. It will run through Tuesday, July 29, at midnight, Eastern Time. The dial-in number is (855) 859-2056 and the conference ID number is 57489596. A recording of the conference call will also be available on the company’s website beginning at 12:30 PM today. This concludes today’s teleconference. Thank you for participating. You may all disconnect.
Executives:
Jason Armstrong Brian Roberts – Chairman and CEO Michael Angelakis – Vice Chairman and CFO Neil Smit – EVP; President and CEO, Comcast Cable Steve Burke – EVP; CEO, NBCUniversal
Analysts:
Jessica Reif Cohen – Bank of America/Merrill Lynch Doug Mitchelson – Deutsche Bank Phil Cusick – JPMorgan Craig Moffett – MoffettNathanson Ben Swinburne – Morgan Stanley Marci Ryvicker – Wells Fargo John Hodulik – UBS Brian Kraft – Evercore Partners Vijay Jayant – International Strategy & Investment Group Kannan Venkateshwar – Barclays
Operator:
Good morning, ladies and gentlemen, and welcome to Comcast’s First Quarter 2014 Earnings Conference Call. At this time, all participants are in a listen-only mode. Please note that this conference call is being recorded. I will now turn the call over to Senior Vice President, Investor Relations; Mr. Jason Armstrong. Please go ahead, Mr. Armstrong.
Jason Armstrong:
Thank you, operator, and welcome everyone. Joining me on this morning’s call are Brian Roberts, Michael Angelakis, Steve Burke and Neil Smit. Brian and Michael will make formal remarks, and Steve and Neil will also be available for Q&A. Let me now refer you to Slide #2, which contains our Safe Harbor disclaimer, and remind you that this conference call may include forward-looking statements subject to certain risks and uncertainties. In addition, in this call we will refer to certain non-GAAP financial measures. Please refer to our 8-K for the reconciliation of non-GAAP financial measures to GAAP. With that, let me turn the call to Brian Roberts for his comments. Brian?
Brian Roberts:
Thanks Jason, and good morning everyone. We’re off to a great start in 2014. In cable, we added video subscribers again this quarter; grew broadband subscribers at a continued industry leading pace; and we once again generated very strong growth in business services. NBCUniversal was even better, with significant ratings, momentum at NBC Broadcast highlighting the quarter, along with really strong film results. Overall, revenue increased nearly 14%, operating cash flow increased 10% and we generated over $2.8 billion in free cash flow. Starting with cable, we continued to focus on innovation to position ourselves for the future and our customer metrics are responding with meaningful improvement in Triple Play penetration. In video, we added 24,000 customers, the second quarter in a row where we have added customers. In high-speed data, we added 383,000 customers and grew revenues at our fastest rate in two years. And in business services, revenue growth remained strong at nearly 24%, impressive given that we are now approaching $4 billion in annual run rate revenues. We believe our X1 operating system provides our customers an unrivaled experience, making it easier to discover and enjoy tens of thousands of content choices, while at the same time integrating apps and social media. And consumers really like this experience. Voluntary churn for our X1 customers is down 20% to 30% relative to our broader base, while viewing has increased in both, linear and through on-demand and the metrics continue to get better. These positive early results reinforce our decision to accelerate our X1 deployment this year, and we are now adding 15,000 to 20,000 X1 boxes per day, which is double our rate of deployment from just six months ago. Additionally, we are now rolling out a new XFINITY TV app, which enables our customers to live stream virtually their entire television line up on any IP device in the home and watch DVR recordings in the home or on the go. In broadband, we recently increased speeds again for the 13th time in 12 years. Doubling speeds in our Blast products to 105 megabits, while our Extreme tier moved up to 150 for customers in the Northeast. And we’re not stopping there. Our focus on wireless gateway deployment is adding utility to our customers while at the same time helping us create the largest Wi-Fi footprint in the U.S. with over one million public Wi-Fi hotspots currently available to our customers. We believe we are making real, tangible progress in customer service through simplifying the customer experience. In the first quarter, truck rolls declines roughly 500,000 or 8% compared to 2013. We recently launched the new My Account App, and early feedback has been very positive. The app allows customers to make payments, self-diagnose issues, manage devices and view technician appointments. We are encouraged by progress we have made with customer service, but are going to stay vigilant and focused on further improvements over the course of 2014 and in the years ahead. Over to NBCUniversal, the results were terrific this quarter. The headline is obviously the Sochi Olympics, which aired across our broadcast and cable networks and generated over $1.1 billion in revenues, and contributed positively to operating cash flow. Any way you look at the Olympics, it was a tremendous success. NBC prime time averaged 21.4 million viewers during the Olympics, up 6% from the 2006 to Torino Olympics, the last winter games held in a similar time zone which is especially notable given the growth in live streaming hours. Speaking of live streaming, the Olympics generated 61.8 million visitors across all platforms, a 29% increase relative to the prior Olympics 2010 in Vancouver. And the experience was further enhanced for Comcast Cable customers, where for the first time Comcast offered the NBC Sports Live Extra app on X1, which enabled our customers to watch 500 extra hours of live streaming content on their television. The broadcast story goes well beyond the Olympics this quarter. It is really an incredible turnaround story. Bob Greenblatt and his entire team have done a terrific job. The momentum we achieved in the fall has carried through into 2014, led in part by an amazing transition in late night with both the Tonight Show Starring Jimmy Fallon and Late Night with Seth Meyers off to excellent starts. In fact, NBC is positioned to end the full season as the number one network in the coveted 18 to 49 demographics for prime time and late night. We’ve also made strong progress with our NBC-owned stations. I am now pleased to say that nearly 75% of our local newscast now rank one or two in the market, which is up from 50% just two years ago. In cable networks, NBC Sports Network had its most watched quarter in the network’s history supported by unprecedented live programming hours record viewership for the Sochi winter games, strong NHL viewership and the English Premier Leagues, three most watched months in U.S. cable history. Bravo also had its best quarter in network history among all key demos. Our film division also had a strong quarter and is reflective of our focus this year on lower cost films with a much better financial risk-reward profile. And the theme park segment saw a stable attendance despite the unfavorable shift in spring holidays in the first quarter which will correct in the second quarter. With the upcoming opening of Harry Porter 2 in Orlando and the added hotel capacity with the opening of Cabana Bay, the theme parks are setup for strong performance in the second quarter and beyond. NBCUniversal has real momentum. And we believe this is sustainable throughout all of 2014. So all in all, I am really pleased with the operating results across our entire business. I’d like to spend a quick moment on our merger with Time Warner Cable. The more we get into the planning efforts on our side, the more confident we are about the potential and about the potential synergies. We see significant benefit for consumers in our ability to offer our innovative and industry-leading products to a larger residential footprint, along with opportunities in business services and advertising. The opportunity in this merger remains very compelling. Time Warner Cable shareholders will get 23% stake in the combined entity, and share in the upside of a company with tremendous potential to create value for customers and shareholders. In addition, there has been a lot of talk about potential divestitures, and Michael will detail how we see the opportunity to create value there as well. Our proposed merger with Time Warner Cable is an exciting and unique opportunity and we remain confident that the combination will strengthen a world class organization that will benefit customers, employees and shareholders. So with more on the first quarter, let me turn it over to Michael.
Michael Angelakis:
Good morning, and thank you, Brian. We begin 2014 with solid financial results, which reflect consistent execution, profitable growth in the fundamental strength of our businesses. Let me begin by briefly reviewing our consolidated financial results on Slide 4. We are very pleased with our first quarter results which reflect profitable growth across all of our businesses. First quarter consolidated revenue increased 13.7% to $17.4 billion reflecting solid growth in our cable business and an exceptional performance in NBCUniversal, partially driven by the success of the Sochi Olympics. For comparison purposes, when you exclude the $1.1 billion of revenue generated by the Olympics, our consolidated revenue increased at healthy 6.5% during the quarter. Consolidated operating cash flow was strong and increased 10% to $5.5 billion. This result includes $17 million of expenses related to the Time Warner Cable merger, which is included in our corporate and other segment. Excluding these costs, consolidated operating cash flow grew 10.4%. Free cash flow for the quarter decreased 10% to $2.8 million. And free cash flow per share decreased 8.5% to $1.07 per share as growth in consolidated operating cash flow was offset primarily by higher working capital related to the Olympics and higher expenditures for film and TV production. Excluding this working capital impact, free cash flow growth would have been positive. We’ll provide more detail on this topic later in the presentation. Earnings per share for the first quarter increased 31.5% to $0.71 per share versus $0.54 per share in the first quarter of 2013. To provide a clear comparison, when you exclude gains on sales and acquisition-related items, our comparable EPS increased 33.3% to $0.68 per share. Now let’s review the results of our business units in more detail, starting with cable communications on Slide 5. We are pleased with our first quarter performance of healthy financial and customer growth in our cable communications business. Before I discuss the details, I would like to highlight an important change we have made to our customer metrics. Beginning this quarter and as we have previously announced, we are changing our methodology for counting video customers from an equivalent billing units or EBU approach to a billable customers method. This decision changed how certain establishments billed under bulk agreements are reported, such as apartment complexes, healthcare facilities and other multiple dwelling units or MDUs. Under the new billable customers’ method, as Comcast has the ability to individually bill tenants for additional services not included in the bulk property agreement, the total number of units served at that property accounted as individual customers. If we are unable to provide additional service, it is counted as one customer. Previously we had counted and reported these types of customers on an EBU basis, by dividing monthly revenue received under a bulk contract by the standard monthly residential rate. Because of the nature of the calculation, customer counts under the previously EBU method can artificially decrease or increase as residential rate changes occur in the markets. In addition, the billable customers’ method improves our customer transparency and aligns our customer count methodology with the rest of the cable industry. This change has also been incorporated into our trending schedules including review of these video customer metrics for 2013, making it easier to compare metrics as we report them. Also we will now disclose the number of our customer relationships and our average revenue per customer relationship. So for the first time, we are disclosing our customer relationships of $26.8 million, which increased by $124,000 in the first quarter, indicating that we have a relationship with nearly one out of every two of the 54 million residential and commercial passing. We continue to experience real strength in our customer metrics with positive net-additions across all of our products. Similar to our strong fourth quarter, our momentum in video continued in the first quarter. We added 24,000 new video customers in the first quarter compared to a net loss of 25,000 in last year’s first quarter as we continue to execute with improved products, improved customer support and better retention efforts. This growth is an accurate comparison using the billable customers’ method for the first quarter of 2014 in ‘13. If we compared video customers using our previous EBU method, we added 4,000 video customers in the first quarter compared to a net loss of 60,000 in last year’s first quarter. Moving onto high-speed data. The service also continues to gain share as we differentiate our product to service and speed enhancements. We added 383,000 new data customers in the first quarter, and recently announced that we are increasing speeds again marking the 13th time in 12 years that we have increased speeds. In addition, our voice customer base grew by 142,000 in the first quarter proving that voice continues to add value to the bundle. First quarter cable revenue increased 5.3% to $10.8 billion, reflecting growth in our residential businesses, continued strength in business services and solid results in our advertising group. Total revenue per customer relationship increased 4.5% to $134 per month and reflects volume growth, rate adjustments, a higher contribution from business services and increasing number of our customers taking multiple products. We are continuing to have success converting single and double play customers to Triple Play. And at the end of the first quarter, 68% of our customers took at least two products and 36% took three products, compared to 33% at the end of last year’s first quarter. As we look at our service categories, we reported video revenue growth of 1.3%, reflecting modest rate adjustments to about 69% of our footprint in the first quarter, and an increasing number of customers taking advanced services. We now have 12.6 million high-def and/or DVR customers equal to 56% of our video customers. High-speed internet revenue increased 9% during the quarter, making it again the largest contributor to cable revenue growth, driven by continued growth in our customer base, rate increases and increasing number of customers taking higher speed services. At the end of the quarter, 38% of our residential high-speed customers now take our Blast and Extreme products and received at least 50 megabits of speed. Voice revenue increased 2.1% for the first quarter, driven by growth in our customer base as we continue to focus on the value of the Triple Play. We continue to successfully convert single and double play customers to Triple Play, and acquire new Triple Play customer relationships. In fact, we added 155,000 Triple Play product customer relationships during the quarter. Moving from our residential to our commercial businesses, revenue increased 23.9% to $917 million and was again the second largest contributor to cable revenue growth during the first quarter. This growth is impressive considering business services now approaching a $4 billion run rate business. Our share continues to grow, but we have only captured about 20% of the small end of the market and about 5% share of the mid-sized business segment. Our optimism here continues as business services represent a large and attractive opportunity for the company. Our cable advertising group also performed well as the first quarter revenue increased 6.2% reflecting higher automotive advertising and political revenue. Excluding this political revenue, our core cable advertising increased 3.2%. Please refer to Slide 6. First quarter cable communications operating cash flow increased 4.3% to $4.4 billion, resulting in a margin of 40.9% compared to 41.3% in the first quarter of 2013, primarily driven by a lower level of rate adjustments and the impact of two one-time items, including weather-related expenses incurred during the quarter and the benefit from an NHL walkout rebate in the first quarter of 2013. If we exclude these one-time items, operating cash flow would have been about one point higher and margins would have been flat. We are focused on maintaining stable operating margins even as our programming costs increased. And as we support new initiatives including the deployments of X1, the deployments of the wireless gateways and expansion of business services and XFINITY Home. Programming expenses increases 8.8% in the first quarter of 2014, driven by increases in retransmission consent fees, higher sports programming costs, and step-ups for recently completed long-term agreements. We also continue to increase the amount of content we provide to our customers across multiple platforms. As I mentioned previously, we still expect programming expenses to grow at approximately 9% to 10% for the full year of 2014. We are effectively offsetting these higher programming expenses with an improving product mix as we add more high-speed data, voice and business service customers and upgrade existing customers to higher levels of services such as HD and DVRs and faster internet speeds. In addition, we also continue to gain operating efficiencies and as Brian mentioned, we reduced truck rolls by 500,000 or 8% year-over-year, even as we added new customers and upgrading existing customers to additional products. Customers also continued to elect self-installations, which in the first quarter accounted for 47% of our total installations, up significantly from 38% in the first quarter of last year. In addition, we now have 36% of our customers managing their accounts online. So as we begin the New Year, our cable communications business is off to a solid start and performing well on all fronts, financially, operationally enhancing the product, accelerating innovation and improving our customer support. Now let’s move onto NBCUniversal’s results, which are presented on Slide 7. For the first quarter of 2014, NBCUniversal’s revenue increased 28.8% and operating cash flow increased 37.6%. These exceptional results were driven in part by the success of the Sochi Olympics. Excluding any revenue impact on the Olympics, NBCUniversal revenue increased a healthy 8.1%. Now let’s review the individual business segments at NBCUniversal. For the first quarter, cable networks generated revenue of $2.5 billion, an increase of 12.6% and included $257 million of revenue associated with the Sochi Olympics. Excluding the Olympics, revenue increased 1% driven by a 4.4% increase in distribution revenue, partially offset by a slight decline in advertising revenue of 1.4% as increases in price were offset by ratings pressure at some of our cable networks. Cable networks operating cash flow increased 4.2% to $895 million, reflecting higher revenue, partially offset by our continued investment in original programming and higher sports programming costs, including the impact of the Olympics and the launch of the English Premier League on NBC Sports Network. With regards to our broadcast segment, first quarter broadcast television revenue increased 72.8% to $2.6 billion including $846 million of revenue generated by the Olympics. Excluding the impact of the Olympics, broadcast revenue increased 17% reflecting higher ratings due to the continued success of our prime time line up; more hours of the voice airing during the first quarter compared to last year; the strength of our news division including Today and Nightly News, and the impressive performance in late night. Broadcast operating cash flow increased $157 million to $122 million for the first quarter, reflecting a profitable Olympics, higher advertising revenue from improved ratings and increased retransmission consent fees. Given NBC’s rating improvement and strength across the NBC channel portfolio, we are anticipating that this will be a very successful upfront for our company. Early client discussions have been very positive and suggest this could be a meaningful correction year where we can capitalize on our progress in rating success and hope to close the monetization gap we have mentioned in previous calls. Moving onto filmed entertainment, this is clearly off to a great start with first quarter revenue increasing 11.1% to $1.4 billion and operating cash flow increasing $219 million to $288 million, reflecting higher theatrical revenue from the solid box office performance of our slate, including Ride Along and Lone Survivor and the international performance of The Wolf of Wall Street. Switching to our theme park segment, revenue increased 5.4% to $487 million, reflecting increases in per capita spending and stable attendance despite the shift in spring holidays which occurred in the first quarter of last year, but will occur now in the second quarter. Operating cash flow decreased 1.5% to $170 million for the first quarter, reflecting higher operating costs to support new attractions. In the second quarter, we are very excited about the opening of Harry Porter 2 in Orlando as well as having a spring holidays in full swing. Now let’s move to Slide 8 to review our consolidated and segment capital expenditures. Consistent with our plan, consolidated capital expenditures for the quarter increased 6.4% to $1.4 billion compared to the first quarter of ‘13 reflecting increased investments at both, cable and both NBCUniversal. At cable communications, first quarter capital expenditures increased $51 million or 4.6% to $1.1 billion, equal to about 10.6% of cable revenue versus 10.7% in the first quarter of 2013. The increase was primarily driven by higher spending on CPE, including our new X1 platform and wireless gateways. The level of CapEx spend this quarter benefited from the timing of equipment purchases and will ramp throughout the year. We continue to expect that for the full year of 2014, cable capital expenditures will increase with capital intensity increasing to approximately 14% of cable revenue compared to 12.9% in 2013 as we accelerate the deployment of X1, deploy additional wireless gateways, increase network capacity and continue to invest in expansion of business services and XFINITY Home. So we move to NBCUniversal, first quarter capital expenditures at NBCUniversal increased $28 million to $291 million, primarily reflecting increased investments in facilities as well as theme parks as we build new attractions including new Harry Porter attractions in both parks and a fashioned attraction in Hollywood. As I mentioned in February, we expect that NBCUniversal’s 2014 capital expenditure plan will remain relatively stable to 2013’s level. Now let’s move to Slide 9. As I mentioned earlier, we generated consolidated free cash flow of $2.8 billion in the first quarter, a decrease of 10% as growth in consolidated operating cash flow was primarily offset by increased working capital, which was mainly driven by ad sales receivables for the Olympics and net productions spent at our film and TV studios. Excluding the $636 million swing in working capital, free cash flow would have increased during the quarter. We are executing on our 2014 financial plan and increased our return of capital to shareholders by 35% in the first quarter to $1.3 billion, including share repurchases totaling $750 million and dividend payments totaling $508 million for the quarter. Let me now turn to Time Warner Cable. And as Brian mentioned, offered some thoughts on our return of capital strategy and potential divestitures. As has been reported, when shareholder approval for our acquisition of Time Warner Cable is obtained later this year, we intend to increase our repurchase plan by $2.5 billion. This is in addition to the current plan of $3 billion for Comcast, for an expected total of $5.5 billion in share repurchases during 2014. In addition, as you know we have committed divestitures in our Time Warner Cable transaction. We do not comment on rumors, but I will outline our philosophy in financial perspective on this subject. There are a number of potential structures for us to evaluate, maximizing value for our shareholders who will guide our decisions. Some key considerations include amongst others; our ability to divest subscribers in the most tax efficient way possible; our ability to shrink our equity base and/or deliver cash to our shareholders; and our ability to maximize our presence in our most strategic markets. In addition, we anticipate that any divestiture plan will be leverage neutral event for Comcast. In other words, the extent that we sell properties for cash or spin properties any cash proceeds after neutralizing or maintaining our existing leverage ratio can be used for return of capital to Comcast shareholders. This is complex and we believe value enhancing to our shareholders. There is a lot of work to be done in addition to the integration effort and we will provide regular updates as we continue to refine our thinking and analysis. So let me wrap up by saying we are very pleased with our operational and financial performance this quarter. We have started the year off strong. We are making tremendous progress and are focused on continuing our momentum throughout the year. We are excited about the Time Warner Cable merger and the synergy opportunities it presents. We believe it will be accretive on a free cash flow per share basis and are confident that our disciplined investments and our focus on execution will continue to generate profitable growth. Now let me turn the call over to Jason for Q&A.
Jason Armstrong:
Thanks, Michael. Operator, let’s open up the call for Q&A please.
Operator:
Thank you. We will now begin the question-and-answer session. (Operator Instructions) Our first question will come from the line of Jessica Reif Cohen with Bank of America/Merrill Lynch. Please go ahead.
Jessica Reif Cohen – Bank of America/Merrill Lynch:
Thanks. I have a couple of questions. The first one, you mentioned on the call several times of adding wireless gateways and having all these hotspots. I was just wondering if you could give us your vision for Wi-Fi in the kind of longer term with and without Time Warner Cable. How different would your strategy be with our without them? And is this a value-add service to existing wireline HSD subs or is it potentially a stand-alone service?
Neil Smit:
Hi Jess, it’s Neil. I think Wi-Fi, we’ve rolled out 8.3 million devices. We view it as a very important asset, both as an extension to our data product as well as the ability to launch new products like XFINITY Home. I think the Time Warner merger would extend the network further and the Wi-Fi network build out. We see about 75% to 80% of mobile data consumption happening on Wi-Fi in the home and in the office. So I think we view it as a very positive important asset and we’ll continue to put in hotspots as we go forward.
Brian Roberts:
Let me just add to that. I think that’s exactly right. Short-term, it’s a big adder to broadband. And longer-term and including our MVNO potential and other wireless assets that we have in the company, we’re in a position to think about where wireless is going and how we can participate in a way to build value. And whether that’s for existing products or new product, nothing but could things seem to happen by us adding Wi-Fi to the benefit of our consumers.
Jessica Reif Cohen – Bank of America/Merrill Lynch:
And can I just follow-up, Mike, you talked about capital returns and the potential divestiture close to approval. I just wanted to clarify something you said on the – when you announced the Time Warner Cable acquisition. You said that there would be $10 billion – I think the way you phrased it was, that there would be $10 billion in proceeds next year, or I mean in return of capital. Is that – if you divest those and argument like let’s say it’s roughly $10 billion in excess capital to be more or less. Is that in addition to the amount you announced at the time of Time Warner Cable or is that included in [indiscernible]?
Michael Angelakis:
Thanks Jessica. Let me put a final point on it. So what we said when we announced the Time Warner Cable deal that, when the deal would close we would increase our authorization by $10 billion. Our view was if we had a $7.5 billion authorization at the beginning of the year and as we announce today, say we used $5.5 billion of that due to the original $3 billion, plus the additional $2.5 billion. That would leave about $2.5 billion worth of capability – $2 billion of the capability. We would then when the deal closes, look to increase our authorization by $10 billion, that would be completely separate from any divestiture assets we’re talking about.
Jessica Reif Cohen – Bank of America/Merrill Lynch:
That’s right. Okay, thank you. And then if I could still one last thing. And you talked about closing the monetization gap. Could you or Steve, give us an update on what you think the potential upside is there? You seem – I mean your rates have been great. You seem bullish about the upfront. If you could just clarify, what do you think that is now, the gap is now? And then I’m done.
Steve Burke:
Well, I think we’re going into the upfront with the best position we’ve had in over a decade, primarily driven by NBC. Last year NBC came with 17% behind the leader which was CBS. This year we’re estimating that we’ll finish in first about 12% ahead of number two. So if you look at that swing, it’s a 29% swing, which we’ve gone back to the beginning of people meters. We can’t find any network that swung that much in a year. So that’s going to give us I think a much stronger hand as we go into the upfront. And we’re looking at this upfront as a chance to have a correction in that monetization gap. It’s hard to precisely say how much that is going to be worth to us, but it’s going to be worth a lot.
Jason Armstrong:
Thanks, Jessica. Operator, next question?
Operator:
Next question will come from the line of Doug Mitchelson with Deutsche Bank. Please go ahead.
Doug Mitchelson – Deutsche Bank:
Thanks so much. I guess two questions. Following up on wireless. The forefront is the concept that your Wi-Fi network obviously can offload much of the wireless data usage giving you a cost advantage of hybrid Verizon wireless MVNO, Comcast Wi-Fi network. If you can talk through your longer term aspirations in wireless and whether such a hybrid service could prove advantageous? Could you have a cost advantage over the incumbents in that business? And then Michael, just for clarification if I missed it. When would you expect to make a decision on divestitures? Thanks.
Brian Roberts:
Let me just jump in first and say that I don’t think we’ve announced anything on wireless. It’s premature question. I think what we’re doing is building out hotspots, we’re doing the routers with dual SSID, we’re finding our customers enjoy, the technology is getting better where spectrum has been allocated to Wi-Fi. And long-term I think that we’re studying that market and we’re encouraged by it. Neil, does that sound right?
Neil Smit:
No, I think that’s exactly right. We’re focused on building out a network and adding value to the HSD product right now, while there has been some speculation on the combined Wi-Fi MVNO. We’re focused on just building up the network right now and providing a great experience for the customers.
Michael Angelakis:
And I’ll take the last question. We actually don’t have a particular timeline in terms of announcing the divestitures. Obviously there is a lot of work to do and this is very complex. So our view is let’s be very methodical about it and get it right from a variety of perspectives and it will be announced in due course.
Doug Mitchelson – Deutsche Bank:
So I mean Michael, the possibility could be early but not necessarily a plan for that?
Michael Angelakis:
No, we don’t have any particular plan as I just mentioned. Our view is there is a number of moving pieces related to regulatory, related to tax, related to a number of items. And our view is let’s be very thoughtful about it. The goal is to maximize shareholder value, so there is no particular internal timeline. We’re going to go at a pace that we’re comfortable with to make sure that we do maximize shareholder value.
Doug Mitchelson – Deutsche Bank:
And if I can just ask that, Brian and Neil, given your answer is, is the way we should think about it perhaps that first a product that you could offer is just a Wi-Fi voice, Wi-Fi only voice service just test up the capabilities with network. Is that possible?
Neil Smit:
I think we’re very preliminary in that thinking, Doug, and it’s probably too early to say.
Doug Mitchelson – Deutsche Bank:
All right, thank you so much.
Jason Armstrong:
Thanks Doug. Operator, next question please?
Operator:
Next question will come from the line of Phil Cusick with JPMorgan. Please go ahead.
Phil Cusick – JPMorgan:
Hi guys. I wonder if you can talk about price increases through the year, both what you’ve done so far and how you think about going forward. I know there was some confusion over the last month or so about what’s happening on the video side because of equipment increases or the lack of that this year. Do you feel like the equipment price increases are sort of tapped out given the prices already happening on the DTAs and the set-top boxes or is that a possibility of going up in the future? Thanks.
Neil Smit:
Hi Phil, it’s Neil. We did take lower rate increases in video this year overall than last year. We looked at the market and adjusted as we felt was appropriate. We target different segments with different price offers. I don’t think the pricing is necessarily topped out as you say. I think it depends on the segment. It depends on the value the service we’re offering. What we’re really focused on is driving out X1. We’ve seen great results with the product as we’ve gone into market and it’s performing very well as Brian said, churns down 20% to 30%. The video numbers were driven by more upgrades and fewer disconnects this quarter and we feel pretty good about the video results we’re achieving right now.
Phil Cusick – JPMorgan:
Neil, if I could follow-up on your CapEx comment. Given the fairly low pace of CapEx on the cable side this quarter, should we anticipate that that 15,000 to 20,000 could accelerate pretty dramatically between now and the end of the year?
Neil Smit:
Yes, as Brian also mentioned, we’re selling 15,000 to 20,000 X1 boxes a day right now. And so that rate had doubled what it was six months ago. So it is accelerating, and I think that there will be some catch up in CapEx over the coming quarters.
Michael Angelakis:
And let me just add in. Phil, with regards to the CapEx, we talked about that back in February. We’re sticking to our CapEx plan in terms of percentage of revenue and you will see from a CPE perspective almost all of our set-top boxes are X1 type set-top boxes.
Phil Cusick – JPMorgan:
Thanks.
Jason Armstrong:
Thanks, Phil. Next question please?
Operator:
Our next question will come from the line of Craig Moffett with MoffettNathanson. Please go ahead.
Craig Moffett – MoffettNathanson:
Hi, good morning. Two questions if I could. First for Neil. Neil, you had tested a solution, as I understand if we’re delivering the X1 user interface without requiring an IP chipset in the box. So ActiveVideo had done one. I think there are other vendors that are doing that. Can you update us on that? I mean we seem like there is a potential for a much lower CapEx profile with faster rollout if that works? And so I just wanted to see where we were on that topic? And then for Mike. Mike, when you did the transaction with all cash for Time Warner Cable, I understand that maybe very tax efficient, but is there any consideration separate and apart from maintaining the leverage after divestitures of potentially readjusting the leverage profile of the combined company after all is set and done?
Neil Smit:
So Craig, I’ll cover the X1 product. I think what you maybe referring to is the slave devices that act off of the main gateway. You still need an IP set-top box in the house such as the X1. And then you can run lower cost hardware off of that in terms of the additional outlets. The X1, what’s great about the product right now as we’ve learned as we’ve rolled out the new X2 interface, we can adjust on the fly and launch new products like EFT [ph]. But generally speaking, you need the master device in order to get the lower cost additional outlets.
Craig Moffett – MoffettNathanson:
Neil, if I can just interject. Sorry, my understanding is that the solutions I was describing are the solutions that translate the IP interface back into MPEG for delivery to legacy boxes without having to replace boxes in the home.
Neil Smit:
We have some backward compatibility. It’s primarily with the advanced set-top boxes that we’ll be rolling out overtime. We currently in our solutions rollout the X1 box and its additional outlets, the advanced set-top boxes, but there will be some backward compatibility overtime.
Craig Moffett – MoffettNathanson:
Got it. Okay, thank you.
Michael Angelakis:
Craig, let me just clarify the Time Warner – so you said all cash, the Time Warner Cable…
Craig Moffett – MoffettNathanson:
Sorry, I meant all stock, sorry.
Michael Angelakis:
That’s what I thought you meant. I just wanted to clarify. With regards to our leverage profile, when we do close a transaction depending on timing, we’ll have approximately $70 billion of debt in our balance sheet in pro forma between 2.2x, 2.3x leverage depending on timing. I think the divestitures are going to be what I call leverage neutral that wherever we end up when the transactions are done, we’ll end up at the same place. I don’t think we’re revisiting our overall balance sheet profile. Our goal long-term, medium-term goal is to be between 1.5x and 2x. And that’s going to take us several years to get to when given the magnitude of debt, given our air rating, given how we look at our balance sheet as a real strategic asset, we don’t think it’s appropriate to re-look at the leverage ratios.
Craig Moffett – MoffettNathanson:
Thank you.
Jason Armstrong:
Thanks Craig. Operator, next question please?
Operator:
Our next question will come from the line of Ben Swinburne with Morgan Stanley. Please go ahead.
Ben Swinburne – Morgan Stanley:
Thank you. Good morning. Neil, just coming back to the video revenue growth and rate adjustment comment you made. This is I think was the lowest quarter in about eight quarters on video revenue and a lot of that is probably timing. So just curious if you can add a little more color on whether you’re seeing a market that you need to be a little more sensitive to price, or if this is just the normal kind of quarter-to-quarter timing of when price adjustments rolls through the business? And then, Brian in last call, you talked about X1. I think the comment was a majority of your customers in several years and it sounds like if anything, you’re more excited and see more opportunity there. I just wondered if you had finer point on the timing or any more color on sort of the deployment schedule.
Neil Smit:
Concerning rate increases Ben, we decided to take lower rate increases this quarter as we evaluated the market. I wouldn’t read any trends into it. We took rate increases across the smaller percentage of our footprint this quarter than last year as well, but we target different offers to different customers and I don’t think we’re seeing it topping out. In the competitive arena, the offers are in the same ballpark, the promo prices go up and down, but the destination pricing is fairly similar across these various competitors.
Brian Roberts:
I think that in 90 days nothing has changed Ben on our view. I think we’re more encouraged than 90 days ago. We’ve now scaled it more. We’ve ramped it, doubled the speed in six months of the rollout. Churns, pay-per-view revenue, customer satisfaction, all those statistics are headed in a good direction. I think your previous question about how can we get it to more devices faster is always on our mind. Are there new technologies that can come along and help to speed that along? One of the things we are rolling out is an app, XFINITY TV, and it really looks like the X1 guide without a box. And it works on every iOS and every Android and every Kindle in your home. So there are – real progress is being made on how to get this to more devices faster without having to spend more capital necessarily, but I think ultimately this is a fantastic product and we’re getting it out there at measured pace. We started with Triple Play. Now we’re Double Play. And we’re constantly getting it to more available to our customers and we’re trying different marketing things to make it – see how the response rates are and see how the customer satisfaction is. But so far so good.
Michael Angelakis:
And let me just say one of the things on video revenue. I just want to make sure we’re all level set. We have almost 70% of our customers take two services. And 36% take all three services. So we do look at it from a yield perspective with regards to rate adjustments across the entire base and you really have to look at not just video revenue, but high-speed data revenue is up 9% which is a terrific performance compared to prior years. And if you look at all of our recurring revenue, that’s actually growing quite nicely as well. So as we continue to have more Double and Triple Plays, the individual product revenue growth I think gets a little distorted.
Ben Swinburne – Morgan Stanley:
Thanks a lot.
Jason Armstrong:
Thanks Ben. Operator, next question please?
Operator:
Our next question will come from the line of Marci Ryvicker with Wells Fargo. Please go ahead.
Marci Ryvicker – Wells Fargo:
Thanks. Can you just outline the steps to closing the Time Warner Cable merger? We have the Senate House Committee or the Senate Judiciary Committee will have the house. Then the Time Warner Cable shareholder vote, DOJ, FCCs. Is there anything I am missing? And then just a follow-up. Do you know when the Time Warner Cable shareholder meeting is going to be?
Brian Roberts:
This is Brian. I think you have most of the steps. We don’t know when that vote is going to be. But you also have local municipalities and state franchising authorities and PUCs where certain business licenses exist. So there is probably even a few more steps than you mentioned but those are the basics.
Marci Ryvicker – Wells Fargo:
Okay. And then just a follow-up on operations. Any thoughts about expanding Streampix or something else within over the top service? I think AT&T made an announcement this morning. We saw Dishnet [ph] and Disney, so any thoughts there?
Brian Roberts:
Well Streampix has been a good product for us. We’ve learned what customers consume and there is a lot of people who were using the product and even buying the product. I think the OTT model we found to be very difficult. However, as we tried to target different segments, we’re open to the possibilities of including OTT.
Marci Ryvicker – Wells Fargo:
Thank you.
Jason Armstrong:
Thanks, Marci. Next question please?
Operator:
Our next question will come from the line of John Hodulik with UBS. Please go ahead.
John Hodulik – UBS:
Okay, thanks. I guess a follow-up to Marci’s question. Last night on the Netflix call, Reed Hastings reiterated his desire to get his product on the X1 box. What is Comcast’s view of lot of other content aggregated on the platform? That’s number one. And then two, on the new buyback. Can you give us a sense of timing around the Comcast vote for the Time Warner Cable idea, of when you expect that to occur? Thanks.
Neil Smit:
This is Neil. Concerning the Netflix opportunity to get on X1, we’ve launched a lot of apps. We have Pandora and Facebook and Twitter and we have a number of partnerships. And where there is real win-win relationship and a win for the consumer, we’re certainly open to the possibilities. I think that a number of the apps are getting a lot of use. We launched the Olympics app with Sochi and that got a lot of use and we’re going to continue to integrate more functionality into the X1 experience to make it more personalized for the viewer.
Michael Angelakis:
With regards to shareholder vote, it’s hard to tell to be honest with you John. We have to go through the SEC review which we’re doing now, but I would hope it’s over the next several months we’ll have that vote, but just difficult to pinpoint as Brian mentioned with Marci. So we’ll have – obviously we have really two shareholders votes; ours as well as Time Warner Cable’s. And right now we’re going through that SEC review.
John Hodulik – UBS:
Okay, thanks.
Jason Armstrong:
Thanks John. Next question please?
Operator:
Question will come from the line of Brian Kraft with Evercore. Please go ahead.
Brian Kraft – Evercore Partners:
Hi, thanks. So two quick questions. First on high-speed data net-adds. And they’ve been at a pretty consistent level in the first quarter for the past three years. We saw some deceleration this year. So the question is, is this indicative of any kind of slowdown in high-speed data net-adds, or was there something anomalous about the quarter whether it’s weather or just resource allocation or some other reason? And then the other question is on the cable network ad revenue. Excluding the Olympics, it looks like it was down year-over-year. Just wanted to understand what that weakness is related to, is it just ratings, was there a pricing or make an impact too. And how do you see the outlook in 2Q and 3Q on the cable network side for advertising? Thank you.
Michael Angelakis:
So let me start with the cable advertising. Actually you have to adjust out the closure of the Style Network or the shutdown of the Style Network. And Fandango, we moved from one category of the company to another company. If you exclude those two things, cable advertisement was up a couple of percentage points. And we are optimistic that we’re going to have a good upfront in the next ensuing quarter, we’ll do better.
Brian Roberts:
And on the HSD side, we feel very good with the quarter, at 9% revenue growth, 383,000 subs. We feel it’s a good quarter and I wouldn’t read any deceleration into the business at all. We’re capturing share and we continue to focus on and add value through things like speed upgrades and Wi-Fi.
Brian Kraft – Evercore Partners:
Great, thank you.
Jason Armstrong:
Thanks Brian. Next question please?
Operator:
Our next question will come from the line of Vijay Jayant with International Strategy & Investment Group. Please go ahead.
Vijay Jayant – International Strategy & Investment Group:
Hi. I have two questions. You talked about the video ARPU trends and how we should think about it. I wondered, can you just talk about how the skinny video flat broadband offerings are attracting and becoming a bit of piece of mix [ph] and are really resonating? And second for Michael, talked about after divestitures being tax efficient. Is that logical to assume basically that heritage about your assets generally have the highest step-up bases on it. So would it be most logical? Thanks.
Neil Smit:
This is Neil. Vijay, with regards to Internet Plus product, it’s been a very successful product in targeting millennials. It’s a good margin product. And we will continue to use it to target that audience, but we’re overall pleased with the results there.
Michael Angelakis:
Honestly Vijay, I don’t think we want to get to in the weeds with regards to tax bases and step-ups and those kinds of items. We have lots of assets between our company and obviously Time Warner. And we’re evaluating a number of factors including tax bases is one of those factors. Other factors are how are we clustered within certain markets and how do we think about value and growth and all those other items. So I don’t want to leave you with the perception that there is only one factor or one set of systems. And I think it would be not quite right to go into specifics at this point.
Vijay Jayant – International Strategy & Investment Group:
Okay, thank you.
Jason Armstrong:
Thanks Vijay. Operator, we’ve got time for one last question.
Operator:
Our final question will come from the line of Kannan Venkateshwar with Barclays. Please go ahead.
Kannan Venkateshwar – Barclays:
Thank you. The question I had was on the X1 side. When there is some opportunity in increasing the customer lifetime value because of the reduction in churn. Could you help us with what the revenue opportunity is in terms of the additional products that you are selling and how that is trending in the footprint that you have? And secondly on the content delivering networks side, is there any way to expand that to include other partners and offer differentiated services, which look like over the top services but are probably a different tier?
Neil Smit:
This is Neil. Concerning the X1 product, I think the revenue comes in a number of forms. One is the X1 customers are more likely to take Triple Play. Two is we’re driving more VOD revenue. Three is, we’re monetizing better from an overall advertising perspective because they’re spending more time watching on-demand where we have the C3 window, and as well as linear. So you’re seeing a bump in both overall viewing of the product. We’ve launched EFT which has been very successful for us. We’ve been the number one retailer in a number of movies we’ve launched. So those are just the number of things that contribute to the revenue. I think the churn is very important because driving that churn number down that dramatically is going to be a big factor. Concerning the CDN, we’ve invested hundreds and hundreds of millions of dollars of building our CDN. It’s a very powerful asset. And I think that as we’ve had people approach us to consider some sort of arrangement to share and we’re open to those conversations.
Brian Roberts:
Let me just wrap up – Mike did you want to add anything?
Michael Angelakis:
Yes. Actually X1 customers take a much higher amount of DVRs as well, which is quite good for us and adds more revenue.
Brian Roberts:
So, in just wrapping up, I think a really strong start to the year, terrific work at NBCUniversal and every business segment setting up for a continuation throughout the year. And I think in that last question what’s exciting about cable right now is we have a product with the X1 platform that is going to lead for years and years for more innovation to happen. It’s a game changer to put it in the cloud to be able to click a button and have a go to Denver and back faster than a click would have happen just looking at a television just a couple of years ago is creates really fantastic opportunity as we’ve touched on some of them today and some that haven’t even been invented yet, but it’s an architectural change that we haven’t seen in a long time. And so getting that platform out in a measured way will be fantastic for our customers and open up to new businesses. So it’s a great start to the year. And back to you Jason.
Jason Armstrong:
Great. Well, at this point we’ll wrap up here. And thank you everyone for joining us.
Operator:
There will be a replay available of today’s call starting at 12:30 PM Eastern Standard Time. It will run through Tuesday, April 29, at midnight, Eastern Standard Time. The dial-in number is (855) 859-2056 and the conference ID number is 10792182. A recording of the conference call will also be available on the company’s website beginning at 12:30 PM today. This concludes today’s teleconference. Thank you for participating. You may all disconnect.