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Microsoft Corporation
MSFT · US · NASDAQ
406.02
USD
+3.33
(0.82%)
Executives
Name Title Pay
Mr. Judson B. Althoff Executive Vice President & Chief Commercial Officer 3.36M
Mr. Christopher David Young Executive Vice President of Business Development, Strategy & Ventures 2.46M
Mr. James Kevin Scott Executive Vice President of AI & Chief Technology Officer --
Mr. Frank X. Shaw Chief Communications Officer --
Ms. Alice L. Jolla Corporate Vice President & Chief Accounting Officer --
Brett Iversen Vice President of Investor Relations --
Mr. Bradford L. Smith LCA President & Vice Chairman 3.59M
Mr. Hossein Nowbar Chief Legal Officer --
Ms. Amy E. Hood Executive Vice President & Chief Financial Officer 3.45M
Mr. Satya Nadella Chairman & Chief Executive Officer 9.28M
Insider Transactions
Date Name Title Acquisition Or Disposition Stock / Options # of Shares Price
2024-07-15 Jolla Alice L. Chief Accounting Officer D - F-InKind Common Stock 177.469 453.55
2024-06-07 Walmsley Emma N director A - A-Award Restricted Stock Units 0.234 0
2024-06-13 Rodriguez Carlos A director A - A-Award Restricted Stock Units 5.369 0
2024-06-13 PRITZKER PENNY S director A - A-Award Restricted Stock Units 20.894 0
2024-06-13 PETERSON SANDRA E director A - A-Award Restricted Stock Units 40.358 0
2024-06-13 MacGregor Catherine director A - A-Award Restricted Stock Units 0.746 0
2024-06-13 List Teri director A - A-Award Restricted Stock Units 38.516 0
2024-06-13 Johnston Hugh F director A - A-Award Restricted Stock Units 0.404 0
2024-06-13 Hoffman Reid director A - A-Award Restricted Stock Units 25.492 0
2024-06-07 Walmsley Emma N director A - A-Award Restricted Stock Units 138.61 0
2024-06-07 STANTON JOHN W director A - A-Award Common Stock 138 0
2024-06-07 SCHARF CHARLES W director A - A-Award Common Stock 138 0
2024-06-07 Rodriguez Carlos A director A - A-Award Restricted Stock Units 241.831 0
2024-06-07 PRITZKER PENNY S director A - A-Award Restricted Stock Units 227.085 0
2024-06-07 PETERSON SANDRA E director A - A-Award Restricted Stock Units 250.678 0
2024-06-07 Mason Mark director A - A-Award Common Stock 138 0
2024-06-07 MacGregor Catherine director A - A-Award Restricted Stock Units 212.339 0
2024-06-07 List Teri director A - A-Award Common Stock 138 0
2024-06-07 Johnston Hugh F director A - A-Award Restricted Stock Units 238.882 0
2024-06-07 Hoffman Reid director A - A-Award Restricted Stock Units 212.339 0
2024-06-05 Nadella Satya Chief Executive Officer A - G-Gift Common Stock 7199 0
2024-06-05 Nadella Satya Chief Executive Officer D - G-Gift Common Stock 16996 0
2024-05-31 Numoto Takeshi EVP, Chief Marketing Officer D - S-Sale Common Stock 322 416.6
2024-06-03 Numoto Takeshi EVP, Chief Marketing Officer D - S-Sale Common Stock 244 415.53
2024-05-30 Numoto Takeshi EVP, Chief Marketing Officer D - F-InKind Common Stock 209.529 429.17
2024-05-31 Numoto Takeshi EVP, Chief Marketing Officer D - F-InKind Common Stock 158.762 414.67
2024-05-30 Jolla Alice L. Chief Accounting Officer D - F-InKind Common Stock 60.31 429.17
2024-05-31 Jolla Alice L. Chief Accounting Officer D - F-InKind Common Stock 391.942 414.67
2024-05-23 Althoff Judson EVP, Chief Commercial Officer D - S-Sale Common Stock 25000 425.678
2024-04-15 Jolla Alice L. Chief Accounting Officer D - F-InKind Common Stock 177.469 421.9
2024-03-14 Rodriguez Carlos A director A - A-Award Restricted Stock Units 5.14 0
2024-03-14 PRITZKER PENNY S director A - A-Award Restricted Stock Units 21.261 0
2024-03-14 PETERSON SANDRA E director A - A-Award Restricted Stock Units 41.396 0
2024-03-14 MacGregor Catherine director A - A-Award Restricted Stock Units 0.399 0
2024-03-14 List Teri director A - A-Award Restricted Stock Units 39.927 0
2024-03-14 Hoffman Reid director A - A-Award Restricted Stock Units 26.051 0
2024-03-11 Hogan Kathleen T EVP, Chief Human Resources Off D - S-Sale Common Stock 21955.333 403.96
2024-03-11 Althoff Judson EVP, Chief Commercial Officer D - S-Sale Common Stock 10000 403.649
2024-02-29 Young Christopher David EVP, Business Development D - F-InKind Common Stock 2806.561 407.72
2024-02-29 SMITH BRADFORD L Vice Chair and President D - F-InKind Common Stock 4076.627 407.72
2024-02-29 Numoto Takeshi EVP, Chief Marketing Officer D - F-InKind Common Stock 1376.792 407.72
2024-02-29 Nadella Satya Chief Executive Officer D - F-InKind Common Stock 1551.168 407.72
2024-03-01 Nadella Satya Chief Executive Officer D - S-Sale Common Stock 1276 410.94
2024-02-29 Jolla Alice L. Chief Accounting Officer D - F-InKind Common Stock 452.62 407.72
2024-02-29 Hood Amy EVP, Chief Financial Officer D - F-InKind Common Stock 4663.939 407.72
2024-02-29 Hogan Kathleen T EVP, Chief Human Resources Off D - F-InKind Common Stock 1921.687 407.72
2024-02-29 Althoff Judson EVP, Chief Commercial Officer D - F-InKind Common Stock 3037.567 407.72
2024-02-02 SMITH BRADFORD L Vice Chair and President D - S-Sale Common Stock 45000 411.7784
2024-02-05 SMITH BRADFORD L Vice Chair and President D - S-Sale Common Stock 1078 404.8921
2024-02-05 SMITH BRADFORD L Vice Chair and President D - S-Sale Common Stock 1425 405.7466
2024-02-05 SMITH BRADFORD L Vice Chair and President D - S-Sale Common Stock 300 406.8433
2024-02-05 SMITH BRADFORD L Vice Chair and President D - S-Sale Common Stock 200 408.1
2024-02-05 SMITH BRADFORD L Vice Chair and President D - S-Sale Common Stock 300 410.2233
2024-01-31 List Teri director A - A-Award Common Stock 148 0
2024-01-31 Johnston Hugh F director A - A-Award Common Stock 148 0
2024-01-31 Hoffman Reid director A - A-Award Restricted Stock Units 226.37 0
2024-01-31 Walmsley Emma N director A - A-Award Common Stock 148 0
2024-01-31 Walmsley Emma N director D - F-InKind Common Stock 44.4 397.58
2024-01-31 STANTON JOHN W director A - A-Award Common Stock 148 0
2024-01-31 SCHARF CHARLES W director A - A-Award Common Stock 148 0
2024-01-31 Rodriguez Carlos A director A - A-Award Restricted Stock Units 257.81 0
2024-01-31 PRITZKER PENNY S director A - A-Award Restricted Stock Units 242.09 0
2024-01-31 PETERSON SANDRA E director A - A-Award Restricted Stock Units 267.242 0
2024-01-31 Mason Mark director A - A-Award Common Stock 147 0
2024-01-31 MacGregor Catherine director A - A-Award Restricted Stock Units 226.37 0
2024-01-16 Jolla Alice L. Chief Accounting Officer D - F-InKind Common Stock 197.512 388.47
2023-12-26 Hogan Kathleen T EVP, Chief Human Resources Off D - G-Gift Common Stock 120 0
2023-12-15 Jolla Alice L. Chief Accounting Officer D - F-InKind Common Stock 264.433 365.93
2023-12-14 WARRIOR PADMASREE director A - A-Award Restricted Stock Units 8.58 0
2023-12-14 WARRIOR PADMASREE director A - A-Award Restricted Stock Units 0.277 0
2023-12-14 THOMPSON JOHN WENDELL director A - A-Award Restricted Stock Units 87.636 0
2023-12-14 THOMPSON JOHN WENDELL director A - A-Award Restricted Stock Units 54.666 0
2023-12-14 Rodriguez Carlos A director A - A-Award Restricted Stock Units 5.431 0
2023-12-14 PRITZKER PENNY S director A - A-Award Restricted Stock Units 24.16 0
2023-12-14 PETERSON SANDRA E director A - A-Award Restricted Stock Units 47.458 0
2023-12-14 List Teri director A - A-Award Restricted Stock Units 46.302 0
2023-12-14 Hoffman Reid director A - A-Award Restricted Stock Units 29.747 0
2023-12-08 Hogan Kathleen T EVP, Chief Human Resources Off D - S-Sale Common Stock 24680.983 369
2023-12-07 Mason Mark director D - Common Stock 0 0
2023-12-07 MacGregor Catherine director D - Common Stock 0 0
2023-12-06 Walmsley Emma N director A - A-Award Common Stock 159 0
2023-12-06 Walmsley Emma N director D - F-InKind Common Stock 47.7 368.8
2023-12-06 WARRIOR PADMASREE director A - A-Award Common Stock 159 0
2023-12-06 WARRIOR PADMASREE director A - A-Award Restricted Stock Units 42.367 0
2023-12-06 THOMPSON JOHN WENDELL director A - A-Award Restricted Stock Units 159.3 0
2023-12-06 STANTON JOHN W director A - A-Award Common Stock 159 0
2023-12-06 SCHARF CHARLES W director A - A-Award Common Stock 159 0
2023-12-06 Rodriguez Carlos A director A - A-Award Restricted Stock Units 277.928 0
2023-12-06 PRITZKER PENNY S director A - A-Award Restricted Stock Units 260.982 0
2023-12-06 PETERSON SANDRA E director A - A-Award Restricted Stock Units 288.097 0
2023-12-06 List Teri director A - A-Award Common Stock 159 0
2023-12-06 Johnston Hugh F director A - A-Award Common Stock 159 0
2023-12-06 Hoffman Reid director A - A-Award Restricted Stock Units 244.035 0
2023-12-01 SMITH BRADFORD L President and Vice Chair D - G-Gift Common Stock 10000 0
2023-11-30 Jolla Alice L. Chief Accounting Officer D - F-InKind Common Stock 451.859 378.85
2023-11-30 Numoto Takeshi EVP, Chief Marketing Officer D - F-InKind Common Stock 368.341 378.85
2023-11-29 Numoto Takeshi EVP, Chief Marketing Officer D - Common Stock 0 0
2023-11-13 Young Christopher David EVP, Business Development D - F-InKind Common Stock 10302.724 369.67
2023-11-13 Althoff Judson EVP, Chief Commercial Officer D - S-Sale Common Stock 11500 367.377
2023-11-01 Nadella Satya Chief Executive Officer D - G-Gift Common Stock 1162 0
2023-10-16 Jolla Alice L. Chief Accounting Officer D - F-InKind Common Stock 177.075 327.73
2023-09-18 Young Christopher David EVP, Business Development A - A-Award Common Stock 11442 0
2023-09-18 SMITH BRADFORD L Vice Chair and President A - A-Award Common Stock 23646 0
2023-09-18 Hood Amy EVP & Chief Financial Officer A - A-Award Common Stock 26697 0
2023-09-18 Hogan Kathleen T EVP, Human Resources A - A-Award Common Stock 10069 0
2023-09-18 Althoff Judson EVP, Chief Commercial Officer A - A-Award Common Stock 25385 0
2023-09-13 WARRIOR PADMASREE director A - A-Award Common Stock 175 0
2023-09-14 WARRIOR PADMASREE director A - A-Award Restricted Stock Units 8.388 0
2023-09-14 WARRIOR PADMASREE director A - A-Award Restricted Stock Units 0.187 0
2023-09-13 WARRIOR PADMASREE director A - A-Award Restricted Stock Units 46.495 0
2023-09-13 Walmsley Emma N director A - A-Award Common Stock 175 0
2023-09-13 Walmsley Emma N director D - F-InKind Common Stock 52.5 336.06
2023-09-14 THOMPSON JOHN WENDELL director A - A-Award Restricted Stock Units 85.352 0
2023-09-13 THOMPSON JOHN WENDELL director A - A-Award Restricted Stock Units 174.82 0
2023-09-14 THOMPSON JOHN WENDELL director A - A-Award Restricted Stock Units 53.443 0
2023-09-13 STANTON JOHN W director A - A-Award Common Stock 175 0
2023-09-13 SCHARF CHARLES W director A - A-Award Common Stock 175 0
2023-09-14 Rodriguez Carlos A director A - A-Award Restricted Stock Units 4.754 0
2023-09-13 Rodriguez Carlos A director A - A-Award Restricted Stock Units 305.005 0
2023-09-14 PRITZKER PENNY S director A - A-Award Restricted Stock Units 23.096 0
2023-09-13 PRITZKER PENNY S director A - A-Award Restricted Stock Units 286.407 0
2023-09-14 PETERSON SANDRA E director A - A-Award Restricted Stock Units 45.817 0
2023-09-13 PETERSON SANDRA E director A - A-Award Restricted Stock Units 316.164 0
2023-09-14 List Teri director A - A-Award Restricted Stock Units 45.265 0
2023-09-13 List Teri director A - A-Award Common Stock 175 0
2023-09-13 Johnston Hugh F director A - A-Award Common Stock 175 0
2023-09-14 Hoffman Reid director A - A-Award Restricted Stock Units 28.593 0
2023-09-13 Hoffman Reid director A - A-Award Restricted Stock Units 267.809 0
2023-09-01 Hogan Kathleen T EVP, Human Resources D - S-Sale Common Stock 26814.601 327.372
2023-09-01 Nadella Satya Chief Executive Officer D - S-Sale Common Stock 10104 327.5625
2023-09-01 Nadella Satya Chief Executive Officer D - S-Sale Common Stock 19241 328.2869
2023-09-01 Nadella Satya Chief Executive Officer D - S-Sale Common Stock 6264 329.3014
2023-09-01 Nadella Satya Chief Executive Officer D - S-Sale Common Stock 1325 330.2249
2023-09-01 Nadella Satya Chief Executive Officer D - S-Sale Common Stock 1300 331.2377
2023-08-31 Young Christopher David EVP, Business Development A - A-Award Common Stock 25271 0
2023-08-31 Young Christopher David EVP, Business Development D - F-InKind Common Stock 16150.191 328.79
2023-08-31 SMITH BRADFORD L President A - A-Award Common Stock 40763 0
2023-08-31 SMITH BRADFORD L President D - F-InKind Common Stock 21805.166 328.79
2023-08-30 SMITH BRADFORD L President D - F-InKind Common Stock 1563.466 328.41
2023-08-31 Nadella Satya Chief Executive Officer A - A-Award Common Stock 113227 0
2023-08-31 Nadella Satya Chief Executive Officer D - F-InKind Common Stock 46467.136 328.79
2023-08-30 Nadella Satya Chief Executive Officer D - F-InKind Common Stock 4220.646 328.41
2023-08-31 Jolla Alice L. Chief Accounting Officer A - A-Award Common Stock 5614 0
2023-08-30 Jolla Alice L. Chief Accounting Officer D - F-InKind Common Stock 84.732 328.41
2023-08-31 Jolla Alice L. Chief Accounting Officer D - F-InKind Common Stock 618.798 328.79
2023-08-31 Hood Amy EVP, Chief Financial Officer A - A-Award Common Stock 46909 0
2023-08-31 Hood Amy EVP, Chief Financial Officer D - F-InKind Common Stock 24805.994 328.79
2023-08-30 Hood Amy EVP, Chief Financial Officer D - F-InKind Common Stock 2000.758 328.41
2023-08-31 Hogan Kathleen T EVP, Human Resources A - A-Award Common Stock 18602 0
2023-08-31 Hogan Kathleen T EVP, Human Resources D - F-InKind Common Stock 9756.395 328.79
2023-08-30 Hogan Kathleen T EVP, Human Resources D - F-InKind Common Stock 760.622 328.41
2023-08-31 Capossela Christopher C EVP, Chief Marketing Officer A - A-Award Common Stock 15045 0
2023-08-31 Capossela Christopher C EVP, Chief Marketing Officer D - F-InKind Common Stock 8042.895 328.79
2023-08-30 Capossela Christopher C EVP, Chief Marketing Officer D - F-InKind Common Stock 831.482 328.41
2023-08-31 Althoff Judson EVP, Chief Commercial Officer A - A-Award Common Stock 29116 0
2023-08-31 Althoff Judson EVP, Chief Commercial Officer D - F-InKind Common Stock 16298.804 328.79
2023-08-30 Althoff Judson EVP, Chief Commercial Officer D - F-InKind Common Stock 1172.447 328.41
2023-08-04 List Teri director D - G-Gift Common Stock 91 0
2023-08-01 SMITH BRADFORD L Vice Chair and President D - S-Sale Common Stock 28962 336.8867
2023-08-01 SMITH BRADFORD L Vice Chair and President D - S-Sale Common Stock 21038 337.6363
2023-07-17 Jolla Alice L. Chief Accounting Officer D - F-InKind Common Stock 177.469 345.24
2023-06-13 WARRIOR PADMASREE director A - A-Award Common Stock 175 0
2023-06-13 WARRIOR PADMASREE director A - A-Award Restricted Stock Units 46.741 0
2023-06-13 Walmsley Emma N director A - A-Award Common Stock 175 0
2023-06-13 Walmsley Emma N director D - F-InKind Common Stock 52.501 334.29
2023-06-13 THOMPSON JOHN WENDELL director A - A-Award Restricted Stock Units 191.096 0
2023-06-13 STANTON JOHN W director A - A-Award Common Stock 175 0
2023-06-13 SCHARF CHARLES W director A - A-Award Common Stock 175 0
2023-06-13 Rodriguez Carlos A director A - A-Award Restricted Stock Units 298.354 0
2023-06-13 PRITZKER PENNY S director A - A-Award Restricted Stock Units 287.924 0
2023-06-13 PETERSON SANDRA E director A - A-Award Restricted Stock Units 310.753 0
2023-06-13 List Teri director A - A-Award Common Stock 175 0
2023-06-13 Johnston Hugh F director A - A-Award Common Stock 175 0
2023-06-13 Hoffman Reid director A - A-Award Restricted Stock Units 269.227 0
2023-06-08 WARRIOR PADMASREE director A - A-Award Restricted Stock Units 8.716 0
2023-06-08 THOMPSON JOHN WENDELL director A - A-Award Restricted Stock Units 87.932 0
2023-06-08 THOMPSON JOHN WENDELL director A - A-Award Restricted Stock Units 55.534 0
2023-06-08 Rodriguez Carlos A director A - A-Award Restricted Stock Units 3.682 0
2023-06-08 PRITZKER PENNY S director A - A-Award Restricted Stock Units 22.803 0
2023-06-08 PETERSON SANDRA E director A - A-Award Restricted Stock Units 46.303 0
2023-06-08 List Teri director A - A-Award Restricted Stock Units 47.037 0
2023-06-08 Hoffman Reid director A - A-Award Restricted Stock Units 28.592 0
2023-06-07 Nadella Satya Chief Executive Officer D - G-Gift Common Stock 7610 0
2023-06-02 List Teri director D - S-Sale Common Stock 1250 334.7701
2023-06-05 List Teri director D - G-Gift Common Stock 30 0
2023-05-30 Jolla Alice L. Chief Accounting Officer D - F-InKind Common Stock 83.992 332.89
2023-05-31 Jolla Alice L. Chief Accounting Officer D - F-InKind Common Stock 331.395 331.21
2023-05-18 Capossela Christopher C EVP, Chief Marketing Officer D - S-Sale Common Stock 5000 316.8707
2023-05-16 Capossela Christopher C EVP, Chief Marketing Officer D - G-Gift Common Stock 1620 0
2023-05-16 Capossela Christopher C EVP, Chief Marketing Officer D - S-Sale Common Stock 5081 312.5416
2023-05-09 Capossela Christopher C EVP, Chief Marketing Officer D - S-Sale Common Stock 5000 308.705
2023-05-10 Capossela Christopher C EVP, Chief Marketing Officer D - S-Sale Common Stock 4177 312.905
2023-05-05 Capossela Christopher C EVP, Chief Marketing Officer D - S-Sale Common Stock 5000 310.05
2023-05-01 Althoff Judson EVP, Chief Commercial Officer D - S-Sale Common Stock 30000 306.09
2023-04-17 Jolla Alice L. Chief Accounting Officer D - F-InKind Common Stock 177.469 286.14
2023-03-09 WARRIOR PADMASREE director A - A-Award Restricted Stock Units 11.206 0
2023-03-09 THOMPSON JOHN WENDELL director A - A-Award Restricted Stock Units 113.047 0
2023-03-09 THOMPSON JOHN WENDELL director A - A-Award Restricted Stock Units 71.396 0
2023-03-09 Rodriguez Carlos A director A - A-Award Restricted Stock Units 4.732 0
2023-03-09 PRITZKER PENNY S director A - A-Award Restricted Stock Units 29.313 0
2023-03-09 PETERSON SANDRA E director A - A-Award Restricted Stock Units 59.527 0
2023-03-09 List Teri director A - A-Award Restricted Stock Units 60.47 0
2023-03-09 Hoffman Reid director A - A-Award Restricted Stock Units 36.757 0
2023-02-28 Young Christopher David EVP, Business Development D - F-InKind Common Stock 1845.705 250.16
2023-02-28 SMITH BRADFORD L President and Vice Chair D - F-InKind Common Stock 3951.672 250.16
2023-02-28 Nadella Satya Chief Executive Officer D - F-InKind Common Stock 5760.811 250.16
2023-02-28 Nadella Satya Chief Executive Officer D - S-Sale Common Stock 4767 248.88
2023-02-28 Jolla Alice L. Chief Accounting Officer D - F-InKind Common Stock 414.96 250.16
2023-02-28 Hood Amy EVP, Chief Financial Officer D - F-InKind Common Stock 5008.692 250.16
2023-02-28 Hogan Kathleen T EVP, Human Resources D - F-InKind Common Stock 2068.509 250.16
2023-02-28 Capossela Christopher C EVP, Chief Marketing Officer D - F-InKind Common Stock 1229.084 250.16
2023-02-28 Althoff Judson EVP, Chief Commercial Officer D - F-InKind Common Stock 2590.669 250.16
2023-02-13 Capossela Christopher C EVP, Chief Marketing Officer D - S-Sale Common Stock 1000 272.3233
2023-02-09 Capossela Christopher C EVP, Chief Marketing Officer D - S-Sale Common Stock 1000 269.38
2023-01-31 WARRIOR PADMASREE director A - A-Award Common Stock 237 0
2023-01-31 WARRIOR PADMASREE director A - A-Award Restricted Stock Units 63.052 0
2023-01-31 Walmsley Emma N director A - A-Award Common Stock 237 0
2023-01-31 Walmsley Emma N director D - F-InKind Common Stock 71.1 247.81
2023-01-31 THOMPSON JOHN WENDELL director A - A-Award Restricted Stock Units 302.651 0
2023-01-31 STANTON JOHN W director A - A-Award Common Stock 237 0
2023-01-31 SCHARF CHARLES W director A - A-Award Common Stock 237 0
2023-01-31 Rodriguez Carlos A director A - A-Award Restricted Stock Units 378.314 0
2023-01-31 PRITZKER PENNY S director A - A-Award Restricted Stock Units 388.402 0
2023-01-31 PETERSON SANDRA E director A - A-Award Restricted Stock Units 398.491 0
2023-01-31 List Teri director A - A-Award Common Stock 237 0
2023-01-31 Johnston Hugh F director A - A-Award Common Stock 237 0
2023-01-31 Hoffman Reid director A - A-Award Restricted Stock Units 363.181 0
2023-01-17 Jolla Alice L. Chief Accounting Officer D - F-InKind Common Stock 200.926 239.23
2022-12-15 Jolla Alice L. Chief Accounting Officer D - F-InKind Common Stock 264.433 257.22
2022-12-09 Capossela Christopher C EVP, Chief Marketing Officer D - G-Gift Common Stock 4081 0
2022-12-12 Walmsley Emma N director A - A-Award Common Stock 233 0
2022-12-12 Walmsley Emma N director D - F-InKind Common Stock 69.901 252.51
2022-12-12 WARRIOR PADMASREE director A - A-Award Common Stock 233 0
2022-12-12 WARRIOR PADMASREE director A - A-Award Restricted Stock Units 61.879 0
2022-12-12 Walmsley Emma N director A - A-Award Common Stock 233 0
2022-12-12 Walmsley Emma N director D - F-InKind Common Stock 66.901 252.51
2022-12-12 THOMPSON JOHN WENDELL director A - A-Award Restricted Stock Units 297.018 0
2022-12-12 STANTON JOHN W director A - A-Award Common Stock 233 0
2022-12-12 SCHARF CHARLES W director A - A-Award Common Stock 233 0
2022-12-12 Rodriguez Carlos A director A - A-Award Restricted Stock Units 371.272 0
2022-12-12 PRITZKER PENNY S director A - A-Award Restricted Stock Units 381.173 0
2022-12-12 PETERSON SANDRA E director A - A-Award Restricted Stock Units 391.074 0
2022-12-12 List Teri director A - A-Award Common Stock 233 0
2022-12-12 Johnston Hugh F director A - A-Award Common Stock 233 0
2022-12-12 Hoffman Reid director A - A-Award Restricted Stock Units 356.422 0
2022-12-08 WARRIOR PADMASREE director A - A-Award Restricted Stock Units 11.055 0
2022-12-08 THOMPSON JOHN WENDELL director A - A-Award Restricted Stock Units 113.335 0
2022-12-08 THOMPSON JOHN WENDELL director A - A-Award Restricted Stock Units 72.615 0
2022-12-08 Rodriguez Carlos A director A - A-Award Restricted Stock Units 2.76 0
2022-12-08 PRITZKER PENNY S director A - A-Award Restricted Stock Units 27.706 0
2022-12-08 PETERSON SANDRA E director A - A-Award Restricted Stock Units 58.38 0
2022-12-08 List Teri director A - A-Award Restricted Stock Units 61.505 0
2022-12-08 Hoffman Reid director A - A-Award Restricted Stock Units 35.413 0
2022-12-01 Althoff Judson EVP, Chief Commercial Officer D - S-Sale Common Stock 1400 251.6071
2022-12-01 Althoff Judson EVP, Chief Commercial Officer D - S-Sale Common Stock 2815 252.5761
2022-12-01 Althoff Judson EVP, Chief Commercial Officer D - S-Sale Common Stock 4541 253.4161
2022-12-01 Althoff Judson EVP, Chief Commercial Officer D - S-Sale Common Stock 6802 254.4833
2022-12-01 Althoff Judson EVP, Chief Commercial Officer D - S-Sale Common Stock 8186 255.5211
2022-12-01 Althoff Judson EVP, Chief Commercial Officer D - S-Sale Common Stock 400 256.0463
2022-11-30 Jolla Alice L. Chief Accounting Officer D - F-InKind Common Stock 414.647 240.33
2022-11-11 Young Christopher David EVP, Business Development D - F-InKind Common Stock 10303.22 242.98
2022-10-17 Jolla Alice L. Chief Accounting Officer D - F-InKind Common Stock 177.469 228.56
2022-09-19 Capossela Christopher C EVP, Chief Marketing Officer A - A-Award Common Stock 11302 0
2022-09-19 Young Christopher David EVP, Business Development A - A-Award Common Stock 14342 0
2022-09-19 SMITH BRADFORD L President/Chief Legal Officer A - A-Award Common Stock 29641 0
2022-09-19 Hood Amy EVP & Chief Financial Officer A - A-Award Common Stock 33465 0
2022-09-19 Hogan Kathleen T EVP, Human Resources A - A-Award Common Stock 12621 0
2022-09-19 Althoff Judson EVP, Chief Commercial Officer A - A-Award Common Stock 27996 0
2022-09-12 Capossela Christopher C EVP, Chief Marketing Officer D - S-Sale Common Stock 5000 266.2501
2022-09-08 WARRIOR PADMASREE A - A-Award Restricted Stock Units 9.622 0
2022-09-08 THOMPSON JOHN WENDELL A - A-Award Restricted Stock Units 98.653 0
2022-09-08 THOMPSON JOHN WENDELL director A - A-Award Restricted Stock Units 63.209 0
2022-09-08 Rodriguez Carlos A A - A-Award Restricted Stock Units 2.401 0
2022-09-08 PRITZKER PENNY S A - A-Award Restricted Stock Units 24.117 0
2022-09-08 PETERSON SANDRA E A - A-Award Restricted Stock Units 50.819 0
2022-09-08 List Teri A - A-Award Restricted Stock Units 53.537 0
2022-09-08 Hoffman Reid A - A-Award Restricted Stock Units 30.825 0
2022-09-02 Hood Amy EVP, Chief Financial Officer D - S-Sale Common Stock 75351.395 259.4655
2022-09-01 Nadella Satya Chief Executive Officer D - S-Sale Common Stock 15471 256.1627
2022-09-01 Nadella Satya Chief Executive Officer D - S-Sale Common Stock 9366 256.8175
2022-09-01 Nadella Satya Chief Executive Officer D - S-Sale Common Stock 14398 258.1669
2022-09-01 Nadella Satya Chief Executive Officer D - S-Sale Common Stock 14370 258.9257
2022-09-01 Nadella Satya Chief Executive Officer D - S-Sale Common Stock 3295 260.0665
2022-09-01 Nadella Satya Chief Executive Officer D - S-Sale Common Stock 99 260.74
2022-08-30 WARRIOR PADMASREE A - A-Award Common Stock 223 0
2022-08-30 WARRIOR PADMASREE director A - A-Award Restricted Stock Units 59.417 0
2022-08-30 Walmsley Emma N A - A-Award Common Stock 223 0
2022-08-30 Walmsley Emma N D - F-InKind Common Stock 66.9 262.97
2022-08-30 THOMPSON JOHN WENDELL A - A-Award Restricted Stock Units 285.204 0
2022-08-30 STANTON JOHN W A - A-Award Common Stock 223 0
2022-08-30 SCHARF CHARLES W A - A-Award Common Stock 223 0
2022-08-30 Rodriguez Carlos A A - A-Award Restricted Stock Units 356.505 0
2022-08-30 PRITZKER PENNY S A - A-Award Restricted Stock Units 366.011 0
2022-08-30 PETERSON SANDRA E A - A-Award Restricted Stock Units 375.518 0
2022-08-30 List Teri A - A-Award Common Stock 223 0
2022-08-30 Johnston Hugh F A - A-Award Common Stock 223 0
2022-08-30 Hoffman Reid A - A-Award Restricted Stock Units 342.244 0
2022-08-31 Young Christopher David EVP, Business Development D - F-InKind Common Stock 2612.866 262.97
2022-08-30 SMITH BRADFORD L President A - A-Award Common Stock 59462 0
2022-08-31 SMITH BRADFORD L President D - F-InKind Common Stock 29416.585 262.97
2022-08-30 SMITH BRADFORD L President D - F-InKind Common Stock 1557.923 265.23
2022-08-30 Jolla Alice L. Chief Accounting Officer A - A-Award Common Stock 1798 0
2022-08-31 Jolla Alice L. Chief Accounting Officer A - A-Award Common Stock 4162 0
2022-08-30 Jolla Alice L. Chief Accounting Officer D - F-InKind Common Stock 84.361 265.23
2022-08-31 Jolla Alice L. Chief Accounting Officer D - F-InKind Common Stock 505.901 262.97
2022-08-30 Nadella Satya Chief Executive Officer A - A-Award Common Stock 161578 0
2022-08-30 Nadella Satya Chief Executive Officer D - F-InKind Common Stock 70448.592 262.97
2022-08-30 Nadella Satya Chief Executive Officer D - G-Gift Common Stock 40366 0
2022-08-12 Nadella Satya Chief Executive Officer D - G-Gift Common Stock 52 0
2022-08-30 Nadella Satya Chief Executive Officer D - F-InKind Common Stock 4205.209 265.23
2022-08-30 Hood Amy EVP, Chief Financial Officer A - A-Award Common Stock 72387 0
2022-08-30 Hood Amy EVP, Chief Financial Officer D - F-InKind Common Stock 35400.332 262.97
2022-08-30 Hood Amy EVP, Chief Financial Officer D - F-InKind Common Stock 1999.328 265.23
2022-08-30 Hogan Kathleen T EVP, Human Resources A - A-Award Common Stock 29085 0
2022-08-30 Hogan Kathleen T EVP, Human Resources D - F-InKind Common Stock 14096.52 262.97
2022-08-30 Hogan Kathleen T EVP, Human Resources D - G-Gift Common Stock 261 0
2022-08-30 Hogan Kathleen T EVP, Human Resources D - F-InKind Common Stock 757.758 265.23
2022-08-30 Capossela Christopher C EVP, Chief Marketing Officer A - A-Award Common Stock 30054 0
2022-08-30 Capossela Christopher C EVP, Chief Marketing Officer D - F-InKind Common Stock 14314.745 262.97
2022-08-30 Capossela Christopher C EVP, Chief Marketing Officer D - F-InKind Common Stock 829.498 265.23
2022-08-30 Althoff Judson EVP, Chief Commercial Officer A - A-Award Common Stock 42334 0
2022-08-30 Althoff Judson EVP, Chief Commercial Officer D - F-InKind Common Stock 20815.533 262.97
2022-08-30 Althoff Judson EVP, Chief Commercial Officer D - F-InKind Common Stock 1170.991 265.23
2022-07-15 Jolla Alice L. Chief Accounting Officer D - F-InKind Common Stock 177.469 254.08
2022-06-14 Jolla Alice L. Chief Accounting Officer A - A-Award Common Stock 116 0
2022-06-09 WARRIOR PADMASREE A - A-Award Restricted Stock Units 9.235 0
2022-06-09 THOMPSON JOHN WENDELL A - A-Award Restricted Stock Units 95.425 0
2022-06-09 THOMPSON JOHN WENDELL director A - A-Award Restricted Stock Units 61.569 0
2022-06-09 Rodriguez Carlos A A - A-Award Restricted Stock Units 1.506 0
2022-06-09 PRITZKER PENNY S A - A-Award Restricted Stock Units 22.635 0
2022-06-09 PETERSON SANDRA E A - A-Award Restricted Stock Units 48.623 0
2022-06-09 List Teri A - A-Award Restricted Stock Units 52.147 0
2022-06-09 Hoffman Reid A - A-Award Restricted Stock Units 29.226 0
2022-05-31 List Teri A - A-Award Common Stock 215 0
2022-05-31 WARRIOR PADMASREE A - A-Award Common Stock 215 0
2022-05-31 WARRIOR PADMASREE director A - A-Award Restricted Stock Units 57.184 0
2022-05-31 Walmsley Emma N A - A-Award Common Stock 215 0
2022-05-31 Walmsley Emma N D - F-InKind Common Stock 64.5 273.24
2022-05-31 THOMPSON JOHN WENDELL A - A-Award Restricted Stock Units 274.484 0
2022-05-31 STANTON JOHN W A - A-Award Common Stock 215 0
2022-05-31 SCHARF CHARLES W A - A-Award Common Stock 215 0
2022-05-31 Rodriguez Carlos A A - A-Award Restricted Stock Units 343.105 0
2022-05-31 PRITZKER PENNY S A - A-Award Restricted Stock Units 352.254 0
2022-05-31 PETERSON SANDRA E A - A-Award Restricted Stock Units 361.404 0
2022-01-31 PETERSON SANDRA E director A - A-Award Restricted Stock Units 361.404 0
2022-05-31 Johnston Hugh F A - A-Award Common Stock 215 0
2022-05-31 Hoffman Reid A - A-Award Restricted Stock Units 329.381 0
2022-05-31 Jolla Alice L. Chief Accounting Officer D - F-InKind Common Stock 389.949 273.24
2022-04-18 Jolla Alice L. Chief Accounting Officer D - F-InKind Common Stock 177.076 279.83
2022-04-12 Hogan Kathleen T EVP, Human Resources D - G-Gift Common Stock 20 0
2022-04-05 Capossela Christopher C EVP, Chief Marketing Officer D - G-Gift Common Stock 2500 0
2022-03-28 Althoff Judson EVP, Chief Commercial Officer D - F-InKind Common Stock 11012.337 303.68
2022-03-10 WARRIOR PADMASREE A - A-Award Restricted Stock Units 8.419 0
2022-03-10 THOMPSON JOHN WENDELL director A - A-Award Restricted Stock Units 87.689 0
2022-03-10 THOMPSON JOHN WENDELL A - A-Award Restricted Stock Units 56.961 0
2022-03-10 Rodriguez Carlos A A - A-Award Restricted Stock Units 0.649 0
2022-03-10 PRITZKER PENNY S A - A-Award Restricted Stock Units 20.179 0
2022-03-10 PETERSON SANDRA E A - A-Award Restricted Stock Units 44.2 0
2022-03-10 List Teri A - A-Award Restricted Stock Units 48.245 0
2022-03-10 Hoffman Reid A - A-Award Restricted Stock Units 26.325 0
2022-02-28 Young Christopher David EVP, Business Development D - F-InKind Common Stock 1072.836 297.31
2022-02-28 SMITH BRADFORD L President and Vice Chair D - F-InKind Common Stock 4763.145 297.31
2022-02-28 Nadella Satya Chief Executive Officer D - F-InKind Common Stock 13214.753 297.31
2022-03-01 Nadella Satya Chief Executive Officer D - S-Sale Common Stock 7931 296.5245
2022-02-28 Jolla Alice L. Chief Accounting Officer D - F-InKind Common Stock 577.053 297.31
2022-02-28 Hood Amy EVP, Chief Financial Officer D - F-InKind Common Stock 6030.945 297.31
2022-02-28 Hogan Kathleen T EVP, Human Resources D - F-InKind Common Stock 2498.804 297.31
2022-02-28 Capossela Christopher C EVP, Chief Marketing Officer D - F-InKind Common Stock 1852.222 297.31
2022-02-28 Althoff Judson EVP, Chief Commercial Officer D - F-InKind Common Stock 2725.998 297.31
2022-02-15 SMITH BRADFORD L President and Vice Chair D - G-Gift Common Stock 33966 0
2022-02-08 SMITH BRADFORD L President and Vice Chair D - S-Sale Common Stock 27860 304.6364
2022-01-31 WARRIOR PADMASREE director A - A-Award Common Stock 189 0
2022-01-31 WARRIOR PADMASREE director A - A-Award Restricted Stock Units 50.244 0
2022-01-31 Walmsley Emma N director A - A-Award Common Stock 189 0
2022-01-31 Walmsley Emma N director D - F-InKind Common Stock 56.701 310.98
2022-01-31 Walmsley Emma N director A - P-Purchase Common Stock 1600 311.5281
2022-01-28 Walmsley Emma N director A - P-Purchase Common Stock 1700 295.4803
2022-01-31 THOMPSON JOHN WENDELL director A - A-Award Restricted Stock Units 241.173 0
2022-01-31 STANTON JOHN W director A - A-Award Common Stock 189 0
2022-01-31 SCHARF CHARLES W director A - A-Award Common Stock 189 0
2022-01-31 Rodriguez Carlos A director A - A-Award Restricted Stock Units 299.935 0
2022-01-31 PRITZKER PENNY S director A - A-Award Restricted Stock Units 309.505 0
2022-01-31 PETERSON SANDRA E director A - A-Award Restricted Stock Units 317.545 0
2022-01-31 List Teri director A - A-Award Restricted Stock Units 301.466 0
2022-01-31 Johnston Hugh F director A - A-Award Common Stock 189 0
2022-01-31 Hoffman Reid director A - A-Award Restricted Stock Units 289.408 0
2022-01-18 Jolla Alice L. Chief Accounting Officer D - F-InKind Common Stock 199.723 310.2
2021-12-15 Jolla Alice L. Chief Accounting Officer A - A-Award Common Stock 4483 0
2021-12-09 WARRIOR PADMASREE director A - A-Award Restricted Stock Units 7 0
2021-12-09 THOMPSON JOHN WENDELL director A - A-Award Restricted Stock Units 74 0
2021-12-09 THOMPSON JOHN WENDELL director A - A-Award Restricted Stock Units 48 0
2021-12-09 PRITZKER PENNY S director A - A-Award Restricted Stock Units 16 0
2021-12-09 PETERSON SANDRA E director A - A-Award Restricted Stock Units 37 0
2021-12-09 List Teri director A - A-Award Restricted Stock Units 40 0
2021-12-09 Hoffman Reid director A - A-Award Restricted Stock Units 21 0
2021-12-08 SMITH BRADFORD L President and Vice Chair D - G-Gift Common Stock 4500 0
2021-12-07 List Teri director D - S-Sale Common Stock 1650 334.8955
2021-11-30 Jolla Alice L. Chief Accounting Officer D - F-InKind Common Stock 416 336.63
2021-11-30 Rodriguez Carlos A director D - Common Stock 0 0
2021-11-29 WARRIOR PADMASREE director A - A-Award Common Stock 148 0
2021-11-29 WARRIOR PADMASREE director A - A-Award Restricted Stock Units 46 0
2021-11-29 Walmsley Emma N director A - A-Award Common Stock 148 0
2021-11-29 Walmsley Emma N director D - F-InKind Common Stock 45 336.63
2021-11-29 THOMPSON JOHN WENDELL director A - A-Award Restricted Stock Units 222 0
2021-11-29 STANTON JOHN W director A - A-Award Common Stock 148 0
2021-11-29 SCHARF CHARLES W director A - A-Award Common Stock 148 0
2021-11-29 PRITZKER PENNY S director A - A-Award Restricted Stock Units 252 0
2021-11-29 PETERSON SANDRA E director A - A-Award Restricted Stock Units 252 0
2021-11-29 List Teri director A - A-Award Restricted Stock Units 252 0
2021-11-02 List Teri director D - G-Gift Common Stock 94 0
2021-11-29 Johnston Hugh F director A - A-Award Common Stock 148 0
2021-11-29 Hoffman Reid director A - A-Award Restricted Stock Units 241 0
2021-11-22 Nadella Satya Chief Executive Officer D - S-Sale Common Stock 22483 340.1752
2021-11-22 Nadella Satya Chief Executive Officer D - S-Sale Common Stock 13558 341.4757
2021-11-22 Nadella Satya Chief Executive Officer D - S-Sale Common Stock 78387 342.3622
2021-11-22 Nadella Satya Chief Executive Officer D - S-Sale Common Stock 110677 343.3285
2021-11-22 Nadella Satya Chief Executive Officer D - S-Sale Common Stock 10847 344.3051
2021-11-22 Nadella Satya Chief Executive Officer D - S-Sale Common Stock 43387 345.3587
2021-11-22 Nadella Satya Chief Executive Officer D - S-Sale Common Stock 27178 346.4781
2021-11-22 Nadella Satya Chief Executive Officer D - S-Sale Common Stock 53924 347.3461
2021-11-22 Nadella Satya Chief Executive Officer D - S-Sale Common Stock 41691 348.328
2021-11-22 Nadella Satya Chief Executive Officer D - S-Sale Common Stock 17160 349.2243
2021-11-23 Nadella Satya Chief Executive Officer D - S-Sale Common Stock 58581 334.3696
2021-11-23 Nadella Satya Chief Executive Officer D - S-Sale Common Stock 135450 335.1057
2021-11-23 Nadella Satya Chief Executive Officer D - S-Sale Common Stock 107917 336.1191
2021-11-23 Nadella Satya Chief Executive Officer D - S-Sale Common Stock 90075 337.1503
2021-11-23 Nadella Satya Chief Executive Officer D - S-Sale Common Stock 19569 338.041
2021-11-23 Nadella Satya Chief Executive Officer D - S-Sale Common Stock 7700 338.9869
2021-11-11 Young Christopher David EVP, Business Development D - F-InKind Common Stock 10303 330.8
2021-11-02 Althoff Judson EVP, Chief Commercial Officer D - S-Sale Common Stock 54757 332.2833
2021-11-01 SMITH BRADFORD L President and Vice Chair D - S-Sale Common Stock 55000 328.6009
2021-10-15 Jolla Alice L. Chief Accounting Officer D - F-InKind Common Stock 178 302.75
2021-09-13 Young Christopher David EVP, Business Development A - A-Award Common Stock 12423 0
2021-09-13 SMITH BRADFORD L President/Chief Legal Officer A - A-Award Common Stock 25673 0
2021-09-13 Hood Amy EVP & Chief Financial Officer A - A-Award Common Stock 28986 0
2021-09-13 Hogan Kathleen T EVP, Human Resources A - A-Award Common Stock 10932 0
2021-09-13 Capossela Christopher C EVP, Chief Marketing Officer A - A-Award Common Stock 9789 0
2021-09-13 Althoff Judson EVP, Chief Commercial Officer A - A-Award Common Stock 20870 0
2021-09-10 Hogan Kathleen T EVP, Human Resources D - S-Sale Common Stock 20000 298.677
2021-09-10 Capossela Christopher C EVP, Chief Marketing Officer D - S-Sale Common Stock 10000 298.8176
2021-09-09 WARRIOR PADMASREE director A - A-Award Restricted Stock Units 7 0
2021-09-09 THOMPSON JOHN WENDELL director A - A-Award Restricted Stock Units 74 0
2021-09-09 THOMPSON JOHN WENDELL director A - A-Award Restricted Stock Units 49 0
2021-09-09 PRITZKER PENNY S director A - A-Award Restricted Stock Units 16 0
2021-09-09 PETERSON SANDRA E director A - A-Award Restricted Stock Units 37 0
2021-09-09 List Teri director A - A-Award Restricted Stock Units 40 0
2021-09-09 Hoffman Reid director A - A-Award Restricted Stock Units 21 0
2021-09-02 WARRIOR PADMASREE director A - A-Award Common Stock 166 0
2021-09-02 WARRIOR PADMASREE director A - A-Award Restricted Stock Units 51 0
2021-09-02 Walmsley Emma N director A - A-Award Common Stock 166 0
2021-09-02 Walmsley Emma N director D - F-InKind Common Stock 50 301.15
2021-09-02 THOMPSON JOHN WENDELL director A - A-Award Restricted Stock Units 264 0
2021-09-02 STANTON JOHN W director A - A-Award Common Stock 166 0
2021-09-02 SCHARF CHARLES W director A - A-Award Common Stock 166 0
2021-09-02 PRITZKER PENNY S director A - A-Award Restricted Stock Units 282 0
2021-09-02 PETERSON SANDRA E director A - A-Award Restricted Stock Units 282 0
2021-09-02 List Teri director A - A-Award Restricted Stock Units 282 0
2021-09-02 Johnston Hugh F director A - A-Award Common Stock 166 0
2021-09-02 Hoffman Reid director A - A-Award Restricted Stock Units 269 0
2021-09-01 Hood Amy EVP, Chief Financial Officer D - S-Sale Common Stock 60000 303.083
2021-08-31 Young Christopher David EVP, Business Development D - F-InKind Common Stock 2147 303.59
2021-08-31 SMITH BRADFORD L President A - A-Award Common Stock 76636 0
2021-08-31 SMITH BRADFORD L President D - F-InKind Common Stock 37369 303.59
2021-08-30 SMITH BRADFORD L President D - F-InKind Common Stock 1546 299.72
2021-08-31 Nadella Satya Chief Executive Officer A - A-Award Common Stock 208250 0
2021-08-31 Nadella Satya Chief Executive Officer D - F-InKind Common Stock 95652 303.59
2021-09-01 Nadella Satya Chief Executive Officer D - S-Sale Common Stock 9877 301.9371
2021-09-01 Nadella Satya Chief Executive Officer D - S-Sale Common Stock 37181 303.0176
2021-09-01 Nadella Satya Chief Executive Officer D - S-Sale Common Stock 24715 303.9974
2021-09-01 Nadella Satya Chief Executive Officer D - S-Sale Common Stock 3800 304.7397
2021-08-30 Nadella Satya Chief Executive Officer D - F-InKind Common Stock 4462 299.72
2021-08-31 Jolla Alice L. Chief Accounting Officer A - A-Award Common Stock 1326 0
2021-08-31 Jolla Alice L. Chief Accounting Officer A - A-Award Common Stock 1856 0
2021-08-30 Jolla Alice L. Chief Accounting Officer D - F-InKind Common Stock 92 299.72
2021-08-31 Jolla Alice L. Chief Accounting Officer D - F-InKind Common Stock 678 303.59
2021-08-31 Hood Amy EVP, Chief Financial Officer A - A-Award Common Stock 93297 0
2021-08-31 Hood Amy EVP, Chief Financial Officer D - F-InKind Common Stock 45389 303.59
2021-08-30 Hood Amy EVP, Chief Financial Officer D - F-InKind Common Stock 1999 299.72
2021-08-31 Hogan Kathleen T EVP, Human Resources A - A-Award Common Stock 37487 0
2021-08-31 Hogan Kathleen T EVP, Human Resources D - F-InKind Common Stock 18250 303.59
2021-08-30 Hogan Kathleen T EVP, Human Resources D - F-InKind Common Stock 756 299.72
2021-08-31 Capossela Christopher C EVP, Chief Marketing Officer A - A-Award Common Stock 38735 0
2021-08-31 Capossela Christopher C EVP, Chief Marketing Officer D - F-InKind Common Stock 18806 303.59
2021-08-30 Capossela Christopher C EVP, Chief Marketing Officer D - F-InKind Common Stock 830 299.72
2021-08-31 Althoff Judson EVP, Chief Commercial Officer A - A-Award Common Stock 40818 0
2021-08-31 Althoff Judson EVP, Chief Commercial Officer D - F-InKind Common Stock 21110 303.59
2021-08-30 Althoff Judson EVP, Chief Commercial Officer D - F-InKind Common Stock 1169 299.72
2021-07-15 Jolla Alice L. Chief Accounting Officer D - F-InKind Common Stock 178 282.51
2021-07-01 Althoff Judson EVP, Chief Commercial Officer D - Common Stock 0 0
2021-06-10 WARRIOR PADMASREE director A - A-Award Restricted Stock Units 8 0
2021-06-10 THOMPSON JOHN WENDELL director A - A-Award Restricted Stock Units 85 0
2021-06-10 THOMPSON JOHN WENDELL director A - A-Award Restricted Stock Units 56 0
2021-06-10 PRITZKER PENNY S director A - A-Award Restricted Stock Units 18 0
2021-06-10 PETERSON SANDRA E director A - A-Award Restricted Stock Units 42 0
2021-06-10 List Teri director A - A-Award Restricted Stock Units 46 0
2021-06-10 Hoffman Reid director A - A-Award Restricted Stock Units 24 0
2021-06-02 WARRIOR PADMASREE director A - A-Award Common Stock 202 0
2021-06-02 WARRIOR PADMASREE director A - A-Award Restricted Stock Units 63 0
2021-06-02 Walmsley Emma N director A - A-Award Common Stock 202 0
2021-06-02 Walmsley Emma N director D - F-InKind Common Stock 61 247.3
2021-06-02 THOMPSON JOHN WENDELL director A - A-Award Restricted Stock Units 363 0
2021-05-07 THOMPSON JOHN WENDELL director A - J-Other Common Stock 9174 0
2021-05-07 THOMPSON JOHN WENDELL director D - J-Other Common Stock 4585 0
2021-05-07 THOMPSON JOHN WENDELL director D - J-Other Common Stock 4589 0
2021-06-02 STANTON JOHN W director A - A-Award Common Stock 202 0
2021-06-02 SCHARF CHARLES W director A - A-Award Common Stock 202 0
2021-06-02 PRITZKER PENNY S director A - A-Award Restricted Stock Units 343 0
2021-06-02 PETERSON SANDRA E director A - A-Award Restricted Stock Units 343 0
2021-06-02 List Teri director A - A-Award Restricted Stock Units 343 0
2021-06-02 Johnston Hugh F director A - A-Award Common Stock 202 0
2021-06-02 Hoffman Reid director A - A-Award Restricted Stock Units 328 0
2021-06-01 Jolla Alice L. Chief Accounting Officer D - F-InKind Common Stock 423 249.68
2021-05-12 Capossela Christopher C EVP, Chief Marketing Officer D - S-Sale Common Stock 1500 240
2021-05-13 Capossela Christopher C EVP, Chief Marketing Officer D - S-Sale Common Stock 2414 244.8846
2021-05-10 SMITH BRADFORD L President D - S-Sale Common Stock 8000 250.2701
2021-05-07 SMITH BRADFORD L President D - G-Gift Common Stock 48323 0
2021-05-07 Capossela Christopher C EVP, Chief Marketing Officer D - S-Sale Common Stock 6086 252.6636
2021-05-05 Capossela Christopher C EVP, Chief Marketing Officer D - G-Gift Common Stock 3000 0
2021-05-04 Nadella Satya Chief Executive Officer D - G-Gift Common Stock 8049 0
2021-04-15 Jolla Alice L. Chief Accounting Officer D - F-InKind Common Stock 178 255.59
2021-03-11 List Teri director A - A-Award Restricted Stock Units 49 0
2021-03-11 WARRIOR PADMASREE director A - A-Award Restricted Stock Units 8 0
2021-03-11 THOMPSON JOHN WENDELL director A - A-Award Restricted Stock Units 92 0
2021-03-11 THOMPSON JOHN WENDELL director A - A-Award Restricted Stock Units 61 0
2021-03-11 PRITZKER PENNY S director A - A-Award Restricted Stock Units 18 0
2021-03-11 PETERSON SANDRA E director A - A-Award Restricted Stock Units 44 0
2021-03-11 Hoffman Reid director A - A-Award Restricted Stock Units 25 0
2021-03-09 Capossela Christopher C EVP, Chief Marketing Officer D - G-Gift Common Stock 2155 0
2021-03-10 Walmsley Emma N director A - P-Purchase Common Stock 4300 236.8
2021-03-01 SMITH BRADFORD L President D - F-InKind Common Stock 5917 232.38
2021-03-01 Nadella Satya Chief Executive Officer D - F-InKind Common Stock 14868 232.38
2021-03-02 Nadella Satya Chief Executive Officer D - S-Sale Common Stock 105328 234.1172
2021-03-02 Nadella Satya Chief Executive Officer D - S-Sale Common Stock 133758 235.0381
2021-03-02 Nadella Satya Chief Executive Officer D - S-Sale Common Stock 800 236.6967
2021-03-02 Nadella Satya Chief Executive Officer D - S-Sale Common Stock 38808 235.863
2021-03-01 Jolla Alice L. Chief Accounting Officer D - F-InKind Common Stock 592 232.38
2021-03-01 Hood Amy EVP, Chief Financial Officer D - F-InKind Common Stock 7508 232.38
2021-03-01 Hogan Kathleen T EVP, Human Resources D - F-InKind Common Stock 3671 232.38
2021-03-01 COURTOIS JEAN PHILIPPE Executive Vice President D - F-InKind Common Stock 6006 232.38
2021-03-01 Capossela Christopher C EVP, Chief Marketing Officer D - F-InKind Common Stock 2736 232.38
2021-02-10 Nadella Satya Chief Executive Officer A - A-Award Common Stock 900000 0
2021-02-10 Nadella Satya Chief Executive Officer D - F-InKind Common Stock 354150 243.77
2021-01-29 WARRIOR PADMASREE director A - A-Award Common Stock 216 0
2021-01-29 WARRIOR PADMASREE director A - A-Award Restricted Stock Units 67 0
2021-01-29 Walmsley Emma N director A - A-Award Common Stock 216 0
2021-01-29 Walmsley Emma N director D - F-InKind Common Stock 65 231.96
2021-01-29 THOMPSON JOHN WENDELL director A - A-Award Restricted Stock Units 387 0
2021-01-29 STANTON JOHN W director A - A-Award Common Stock 216 0
2021-01-29 SORENSON ARNE M director A - A-Award Common Stock 216 0
2021-01-29 SCHARF CHARLES W director A - A-Award Common Stock 216 0
2021-01-29 PRITZKER PENNY S director A - A-Award Restricted Stock Units 366 0
2021-01-29 PETERSON SANDRA E director A - A-Award Restricted Stock Units 366 0
2021-01-29 List-Stoll Teri director A - A-Award Restricted Stock Units 366 0
2021-01-29 Johnston Hugh F director A - A-Award Common Stock 216 0
2021-01-29 Hoffman Reid director A - A-Award Restricted Stock Units 350 0
2021-01-28 COURTOIS JEAN PHILIPPE Executive Vice President D - S-Sale Common Stock 18358 239.5969
2021-01-15 Jolla Alice L. Chief Accounting Officer D - F-InKind Common Stock 202 213.02
2020-12-18 Capossela Christopher C EVP, Chief Marketing Officer D - G-Gift Common Stock 3549 0
2020-12-10 WARRIOR PADMASREE director A - A-Award Restricted Stock Units 9 0
2020-12-10 THOMPSON JOHN WENDELL director A - A-Award Restricted Stock Units 102 0
2020-12-10 THOMPSON JOHN WENDELL director A - A-Award Restricted Stock Units 69 0
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2020-09-14 COURTOIS JEAN PHILIPPE Executive Vice President A - A-Award Common Stock 22170 0
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2020-09-09 Capossela Christopher C EVP, Chief Marketing Officer D - S-Sale Common Stock 5000 213
2020-09-10 Capossela Christopher C EVP, Chief Marketing Officer D - S-Sale Common Stock 4500 205.92
Transcripts
Operator:
Greetings and welcome to the Microsoft Fiscal Year 2024 Fourth Quarter Earnings Conference Call. At this time all participants are in a listen-only mode. A question-and-answer session will follow the formal presentation. [Operator Instructions] As a reminder, this conference is being recorded. I would now like to turn the conference over to your host, Brett Iversen, Vice President of Investor Relations.
Brett Iversen:
Good afternoon and thank you for joining us today. On the call with me are Satya Nadella, Chairman and Chief Executive Officer; Amy Hood, Chief Financial Officer, Alice Jolla, Chief Accounting Officer, and Keith Dolliver, Corporate Secretary and Deputy General Counsel. On the Microsoft Investor Relations website, you can find our earnings press release and financial summary slide deck, which is intended to supplement our prepared remarks during today’s call and provides the reconciliation of differences between GAAP and non-GAAP financial measures. More detailed outlook slides will be available on the Microsoft Investor Relations website when we provide outlook commentary on today’s call. On this call we will discuss certain non-GAAP items. The non-GAAP financial measures provided should not be considered as a substitute for or superior to the measures of financial performance prepared in accordance with GAAP. They are included as additional clarifying items to aid investors in further understanding the company's fourth quarter performance in addition to the impact these items and events have on the financial results. All growth comparisons we make on the call today relate to the corresponding period of last year unless otherwise noted. We will also provide growth rates in constant currency, when available, as a framework for assessing how our underlying businesses performed, excluding the effect of foreign currency rate fluctuations. Where growth rates are the same in constant currency, we will refer to the growth rate only. We will post our prepared remarks to our website immediately following the call until the complete transcript is available. Today's call is being webcast live and recorded. If you ask a question, it will be included in our live transmission, in the transcript, and in any future use of the recording. You can replay the call and view the transcript on the Microsoft Investor Relations website. During this call, we will be making forward-looking statements which are predictions, projections, or other statements about future events. These statements are based on current expectations and assumptions that are subject to risks and uncertainties. Actual results could materially differ because of factors discussed in today's earnings press release, in the comments made during this conference call, and in the risk factor section of our Form 10-K, Forms 10-Q, and other reports and filings with the Securities and Exchange Commission. We do not undertake any duty to update any forward-looking statement. And with that, I’ll turn the call over to Satya.
Satya Nadella:
Thank you, Brett. We had a solid close to our fiscal year. All-up, annual revenue was more than $245 billion, up 15% year-over-year. And Microsoft Cloud revenue surpassed $135 billion, up 23%. Before I dive in, I want to offer some broader perspective on the AI platform shift. Similar to the cloud, this transition involves both knowledge and capital intensive investments. And as we go through this shift, we are focused on two fundamental things
Amy Hood:
Thank you, Satya, and good afternoon everyone. This quarter, revenue was $64.7 billion, up 15% and 16% in constant currency. Earnings per share was $2.95 and increased 10% and 11% in constant currency. In our largest quarter of the year, we again delivered double-digit top and bottom line growth with continued share gains across many of our businesses and record commitments to our Microsoft Cloud platform. Commercial bookings were significantly ahead of expectations and increased 17% and 19% in constant currency. This record commitment quarter was driven by growth in the number of 10-million-dollar-plus and 100-million-dollar-plus contracts for both Azure and Microsoft 365 and consistent execution across our core annuity sales motions. Commercial remaining performance obligation increased 20% and 21% in constant currency to $269 billion. Roughly 40% will be recognized in revenue in the next 12 months, up 18% year-over-year. The remaining portion, recognized beyond the next 12 months, increased 21%. And this quarter, our annuity mix was 97%. At a company level, Activision contributed a net impact of approximately 3 points to revenue growth, was a 2 point drag on operating income growth, and had a negative $0.06 impact to earnings per share. A reminder that this net impact includes adjusting for the movement of Activision content from our prior relationship as a third-party partner to first-party, and includes $938 million from purchase accounting adjustments, integration, and transaction-related costs. FX did not have a significant impact on our results and was roughly in line with our expectations on total company revenue, segment level revenue, COGS, and operating expense growth. Microsoft Cloud revenue was $36.8 billion and grew 21% and 22% in constant currency, roughly in line with expectations. Microsoft Cloud gross margin percentage decreased roughly 2 points year-over-year to 69% in line with expectations. Excluding the impact of the change in accounting estimate for useful lives, gross margin percentage decreased slightly driven by sales mix shift to Azure, partially offset by improvement in Azure even with the impact of scaling our AI infrastructure. Company gross margin dollars increased 14% and 15% in constant currency and gross margin percentage decreased slightly year-over-year to 70%. Excluding the impact of the change in accounting estimate, gross margin percentage increased slightly, even with the impact from purchase accounting adjustments, integration, and transaction-related costs from the Activision acquisition. Operating expenses increased 13% with 9 points from the Activision acquisition. At a total company level, headcount at the end of June was 3% higher than a year ago. Operating income increased 15% and 16% in constant currency and operating margins were 43%, relatively unchanged year-over-year. Excluding the impact of the change in accounting estimate, operating margins increased slightly driven by the higher gross margin noted earlier and improved operating leverage through continued cost discipline. Now to our segment results. Revenue from Productivity and Business Processes was $20.3 billion and grew 11% and 12% in constant currency, slightly ahead of expectations driven by better-than-expected results across all business units. Office commercial revenue grew 12% and 13% in constant currency. Office 365 commercial revenue increased 13% and 14% in constant currency with ARPU growth primarily from E5 momentum as well as Copilot for Microsoft 365. Paid Office 365 commercial seats grew 7% year-over-year with installed base expansion across all customer segments. Seat growth was again driven by our small and medium business and frontline worker offerings, although both segments continued to moderate. Office commercial licensing declined 9% and 7% in constant currency, with continued customer shift to cloud offerings. Office consumer revenue increased 3% and 4% in constant currency with continued momentum in Microsoft 365 subscriptions, which grew 10% to 82.5 million. LinkedIn revenue increased 10% and 9% in constant currency driven by better-than-expected performance across all businesses. Dynamics revenue grew 16% driven by Dynamics 365 which grew 19% and 20% in constant currency. We saw continued growth across all workloads and better-than-expected new business. Dynamics 365 now represents roughly 90% of total Dynamics revenue. Segment gross margin dollars increased 9% and 10% in constant currency and gross margin percentage decreased roughly 1 point year-over-year. Excluding the impact of the change in accounting estimate, gross margin percentage decreased slightly driven by Office 365 as we scale our AI infrastructure. Operating expenses increased 5%, and operating income increased 12% and 13% in constant currency. Next, the Intelligent Cloud segment. Revenue was $28.5 billion, increasing 19% and 20% in constant currency, in line with expectations. Overall, server products and cloud services revenue grew 21% and 22% in constant currency. Azure and other cloud services revenue grew 29% and 30% in constant currency, in line with expectations and consistent with Q3 when adjusting for leap year. Azure growth included 8 points from AI services where demand remained higher than our available capacity. In June, we saw slightly lower-than-expected growth in a few European geos. In our per-user business, the enterprise mobility and security installed base grew 10% to over 281 million seats with continued impact from moderated growth in seats sold outside the Microsoft 365 suite. Therefore, our Azure consumption business continues to grow faster than total Azure. In our on-premises server business, revenue increased 2% and 3% in constant currency. Growth was driven by demand for our hybrid solutions although with slightly lower-than-expected transactional purchasing. Enterprise and partner services revenue decreased 7% on a strong prior year comparable for Enterprise Support Services. Segment gross margin dollars increased 16% and gross margin percentage decreased roughly 2 points year-over-year. Excluding the impact of the change in accounting estimate, gross margin percentage decreased slightly driven by sales mix shift to Azure, partially offset by the improvement in Azure noted earlier, even with the impact of scaling our AI infrastructure. Operating expenses increased 5% and operating income grew 22% and 23% in constant currency. Now to More Personal Computing. Revenue was $15.9 billion, increasing 14% and 15% in constant currency, with 12 points of net impact from the Activision acquisition. Results were above expectations driven by Windows commercial and Search. The PC market was as expected and Windows OEM revenue increased 4% year-over-year. Windows commercial products and cloud services revenue increased 11% and 12% in constant currency, ahead of expectations due to higher in-period revenue recognition from the mix of contracts. Devices revenue decreased 11% and 9% in constant currency, roughly in line with expectations, as we remain focused on our higher margin premium products. While early days, we’re excited about the recent launch of our Copilot+ PCs. Search and news advertising revenue ex-TAC increased 19%, ahead of expectations, primarily due to improved execution. Healthy volume growth was driven by Bing and Edge. And in Gaming, revenue increased 44% with 48 points of net impact from the Activision acquisition. Xbox content and services revenue increased 61%, slightly ahead of expectations, with 58 points of net impact from the Activision acquisition. Stronger-than-expected performance in first-party content was partially offset by third-party content performance. Xbox hardware revenue decreased 42% and 41% in constant currency. Segment gross margin dollars increased 21%, with 10 points of net impact from the Activision acquisition. Gross margin percentage increased roughly 3 points year-over-year primarily driven by sales mix shift to higher margin businesses. Operating expenses increased 43% with 41 points from the Activision acquisition. Operating income increased 5% and 6% in constant currency. Now back to total company results. Capital expenditures including finance leases were $19 billion, in line with expectations, and cash paid for PP&E was $13.9 billion. Cloud and AI related spend represents nearly all of total capital expenditures. Within that, roughly half is for infrastructure needs where we continue to build and lease datacenters that will support monetization over the next 15 years and beyond. The remaining cloud and AI related spend is primarily for servers, both CPUs and GPUs, to serve customers based on demand signals. For the full fiscal year, the mix of our cloud and AI related spend was similar to Q4. Cash flow from operations was $37.2 billion, up 29% driven by strong cloud billings and collections. Free cash flow was $23.3 billion, up 18% year-over-year, reflecting higher capital expenditures to support our cloud and AI offerings. For the full-year, cash flow from operations surpassed $100 billion for the first time, reaching $119 billion. This quarter, other income and expense was negative $675 million, more favorable than anticipated with lower-than-expected interest expense and higher-than-expected interest income. Our losses on investments accounted for under the equity method were as expected. Our effective tax rate was approximately 19%, higher than anticipated due to a state tax law signed in June that was effective retroactively. And finally, we returned $8.4 billion to shareholders through dividends and share repurchases, bringing our total cash returned to shareholders to over $34 billion for the full fiscal year. Now, moving to our outlook. My commentary for both the full-year and next quarter is on a U.S. dollar basis unless specifically noted otherwise. Let me start with some full year commentary for FY2025. First, FX. Assuming current rates remain stable, we expect FX to have no meaningful impact to full-year revenue, COGS, or operating expense growth. Next, we continue to expect double-digit revenue and operating income growth as we focus on delivering differentiated value for our customers. To meet the growing demand signal for our AI and cloud products, we will scale our infrastructure investments with FY2025 capital expenditures expected to be higher than FY2024. As a reminder, these expenditures are dependent on demand signals and adoption of our services that will be managed through the year. As scaling these investments drives growth in COGS, we will remain disciplined on operating expense management. Therefore, we expect FY2025 OpEx growth to be in the single digits. And given our focused commitment to managing at the operating margin level, we still expect FY2025 operating margins to be down only about one point year-over-year. And finally, we expect our FY2025 effective tax rate to be around 19%. Now, to the outlook for our first quarter. Based on current rates, we expect FX to decrease total revenue and segment level revenue growth by less than one point. We expect FX to decrease COGS growth by less than one point and to have no meaningful impact to operating expense growth. In commercial bookings, increased long-term commitments to our platform and strong execution across core annuity sales motions should drive healthy growth on a growing expiry base. As a reminder, larger long-term Azure contracts, which are more unpredictable in their timing, can drive increased quarterly volatility in our bookings growth rate. Microsoft Cloud gross margin percentage should be roughly 70%, down year-over-year driven by the impact of scaling our AI infrastructure. We expect capital expenditures to increase on a sequential basis given our cloud and AI demand, as well as existing AI capacity constraints. As a reminder, there can be quarterly spend variability from cloud infrastructure buildouts and the timing of delivery of finance leases. Next to segment guidance. In Productivity and Business Processes, we expect revenue to grow between 10% and 11% in constant currency, or US$20.3 to US$20.6 billion. In Office Commercial, revenue growth will again be driven by Office 365 with seat growth across customer segments and ARPU growth through E5 and Copilot for Microsoft 365. We expect Office 365 revenue growth to be approximately 14% in constant currency. In our on-premises business, we expect revenue to decline in the mid to high-teens. In Office consumer, we expect revenue growth in the low to mid-single digits, driven by Microsoft 365 subscriptions. For LinkedIn, we expect revenue growth in the high single digits driven by continued growth across all businesses. And in Dynamics, we expect revenue growth in the low to mid-teens driven by Dynamics 365. For Intelligent Cloud we expect revenue to grow between 18% and 20% in constant currency, or US$28.6 billion to US$28.9 billion. Revenue will continue to be driven by Azure which, as a reminder, can have quarterly variability primarily from our per-user business and in-period revenue recognition depending on the mix of contracts. In Azure, we expect Q1 revenue growth to be 28% to 29% in constant currency. Growth will continue to be driven by our consumption business, inclusive of AI, which is growing faster than total Azure. We expect the consumption trends from Q4 to continue through the first half of the year. This includes both AI demand impacted by capacity constraints and non-AI growth trends similar to June. Growth in our per-user business will continue to moderate. And in H2, we expect Azure growth to accelerate as our capital investments create an increase in available AI capacity to serve more of the growing demand. In our on-premises server business, we expect revenue to decline in the low single digits as continued hybrid demand will be more than offset by lower transactional purchasing. And in Enterprise and partner services, revenue should decline in the low single digits. In More Personal Computing, we expect revenue to grow between 9% and 12% in constant currency, or US$14.9 billion to US$15.3 billion. Windows OEM revenue growth should be relatively flat, roughly in line with the PC market. In Windows commercial products and cloud services, customer demand for Microsoft 365 and our advanced security solutions should drive revenue growth in the mid-single digits. As a reminder, our quarterly revenue growth can have variability primarily from in-period revenue recognition depending on the mix of contracts. In Devices, revenue growth should be in the low to mid-single digits. Search and news advertising ex-TAC revenue growth should be in the mid to high-teens. This will be higher than overall Search and news advertising revenue growth, which we expect to be in the low single digits. And in Gaming, we expect revenue growth in the mid-30s, including approximately 40 points of net impact from the Activision acquisition. We expect Xbox content and services revenue growth in the low to mid-50s, driven by the net impact from the Activision acquisition. Hardware revenue will again decline year-over-year. Now back to company guidance. We expect COGS between US$19.95 billion to US$20.15 billion, including approximately $700 million from purchase accounting, integration, and transaction-related costs from the Activision acquisition. We expect operating expense of US$15.2 billion to US$15.3 billion, including approximately $200 million from purchase accounting, integration, and transaction-related costs from the Activision acquisition. Other income and expense should be roughly negative $650 million driven by losses on investments accounted for under the equity method as interest income will be mostly offset by interest expense. As a reminder, we are required to recognize gains or losses on our equity investments, which can increase quarterly volatility. We expect our Q1 effective tax rate to be approximately 19%. In closing, we remain focused on delivering innovations that matter to our global customers of every size. That focus extends to delivering on our financial commitments as well. We delivered operating margin growth of nearly three points year-over-year even as we accelerated our AI investments, completed the Activision acquisition, and had a headwind from the change of useful lives last year. So, as we begin FY2025, we will continue to invest in the cloud and AI opportunity ahead aligned, and if needed adjusted, to the demand signals we see. We are committed to growing our leadership across our commercial cloud and within that, the AI platform, and we feel well positioned as we start FY2025. With that, let's go to Q&A, Brett.
Brett Iversen:
Thanks, Amy. We'll now move over to Q&A. Out of respect for others on the call, we request that participants please only ask one question. Operator, can you please repeat your instructions?
Operator:
[Operator Instructions] And our first question comes from the line of Keith Weiss with Morgan Stanley. Please proceed.
Keith Weiss:
Excellent. Thank you, guys for taking the question and congratulations on another great quarter and really solid overall fiscal year. Right now, there's a industry debate raging around the CapEx requirements around Generative AI and whether the monetization is actually going to match with that. And I think the question for you guys, from a Microsoft perspective, is CapEx still an appropriate leading indicator for cloud growth? Or does the shift in gross margin profile change that equation? Or said another way, maybe can you give us a little bit more help in understanding the timing between the CapEx investments and the yield on those investments? Thank you.
Satya Nadella:
Thank you, Keith. Let me start, and then Amy can add to this. I think, I would say we primarily start right now from the demand side. What I mean by that is what's the product – shape of the product portfolio, what we learned even from the cloud transition, which, as you know, Keith, was similar in the sense it was both a knowledge-intensive and a capital-intensive transition. We needed to have the product portfolio where there was the right mix of, I'll call it, infrastructure meters as well as SaaS applications. So that's the first thing that we are looking at. And how is that value landing with customers and what's the growth rate. So when I think about what's happening with M365 Copilot as perhaps the best Office 365 or M365 suite we have had, the fact that we're getting recurring customers, so our customers coming back buying more seats. So GitHub Copilot now being bigger than even GitHub when we bought it. What's happening in the contact center with Dynamics. So I would say – and obviously, the Azure AI growth, that's the first place we look at. That then drives bulk of the CapEx spend, basically, that's the demand signal because you got to remember, even in the capital spend, there is land and there is data center build, but 60-plus percent is the kit, that only will be bought for inferencing and everything else if there is demand signal, right? So that's, I think, the key way to think about capital cycle even. The asset, as Amy said, is a long-term asset, which is land and the data center, which, by the way, we don't even construct things fully, we can even have things which are semi-constructed, we call [cold] (ph) shelves and so on. So we know how to manage our CapEx spend to build out a long-term asset and a lot of the hydration of the kit happens when we have the demand signal. There is definitely spend for training. Even there, of course, we will only be scaling training as we see the demand accrue in any given period in time. So I would say it's more important to manage, to capture the opportunity with the right product portfolio that's driving value. And on that front, I feel good about the breadth of Microsoft offering, whether it's in consumer side, whether it's on commercial per seat side or on the consumption meters, that's, I think, the fundamental driver.
Amy Hood:
And Keith, I do think – and I really do appreciate how you phrased the question as well because I think the timing and some of the questions you all have had really led to how we were talking even about capital expense in our comments – in my comments today. Being able to maybe share a little more about that when we talked about roughly half of FY2024's total capital expense as well as half of Q4's expense, it's really on land and build and finance leases, and those things really will be monetized over 15 years and beyond. And they're incredibly flexible because we've built a consistent architecture first with the Commercial Cloud and second with the Azure stack for AI, regardless of whether the demand at the platform layer or at the app layer or through third parties and partners or, frankly, our first-party SaaS, it uses the same infrastructure. So it's long-lived flexible assets. And if you think about it, that way, you can see what we're doing and focused on is building out this network in parallel across the globe. Because when we did this last transition, the first transition to the Cloud, which seems a long time ago sometimes, it rolled out quite differently. We rolled out more geo by geo and this one because we have demand on a global basis. We are doing it on a global basis, which is important. We have large customers in every geo. And so hopefully, with that sort of shape of our capital expense, it helps people see how much of that is sort of near-term monetization driver as well as a much longer duration.
Keith Weiss:
That's super helpful. Thank you very much.
Brett Iversen:
Thanks, Keith. Operator, next question please.
Operator:
And the next question comes from the line of Mark Moerdler with Bernstein Research. Please proceed.
Mark Moerdler:
Thank you very much. Thank you for taking the question. And congrats on a strong year. GenAI has been a bit of rollercoaster of a tech over the last year with periods of acceleration, high expectations and the expectations drop as reality kicked in. With Azure growth we've seen this quarter and O365 Commercial, not yet fully visible in numbers even though Amy, you gave us a lot of color on it. Two quick parts to the question. Satya, how should we think about what it's going to take for GenAI to become more real across the industry and for it to become more visible within your SaaS offerings? And Amy, with Cloud, it took time for margins to improve. It looks like with AI, it's happening quicker. Can you give us a sense of how you think about the margin impact near-term and long-term from all the investment on AI? Thank you.
Satya Nadella:
Yes. Thanks again, Mark, for the question. So to me, look, at the end of the day, GenAI is just software. So it is really translating into fundamentally growth on what has been our M365 SaaS offering with a newer offering that is the Copilot SaaS offering, which today is on a growth rate that's faster than any other previous generation of software we launched as a suite in M365. That's, I think, the best way to describe it. I mean the numbers I think we shared even this quarter are indicative of this, Mark. So if you look at it, we have both the landing of the seats itself quarter-over-quarter that is growing 60%, right? That's a pretty good healthy sign. The most healthy sign for me is the fact that customers are coming back there. That is the same customers with whom we landed the seats coming back and buying more seats. And then the number of customers with 10,000-plus seats doubled, right? It's 2x quarter-over-quarter. That, to me, is a healthy SaaS core business. And on top of that, some of the things that Amy shared around Dynamic. That's another exciting place for us, which is one, we are gaining share. We are – Dynamics with the GenAI built-in is sort of really biz app, it's probably the category that gets completely transformed with GenAI. Contact centers being a great example. We ourselves are on course to save hundreds of millions of dollars in our own customer support and contact center operations. I think we can drive that value to our customers. And then on the Azure side, you see the numbers very clearly. In fact, I think last quarter is when we started giving you that. You saw an acceleration of that this quarter. One of the other pieces, Mark, is AI doesn't sit on its own, right? So it's just for – we have a concept of design wins in Azure. So in fact, 50% of the folks who are using Azure AI are also using a data meter. That's very exciting to us because the most important thing in Azure is to win workloads in the enterprise. And that is starting to happen. And these are generational things once they get going with you. So that's, I think, how we think about it at least when I look at what's happening on our demand side.
Amy Hood:
And, Mark, to answer the second half of your question on margin improvement, looking different than it did through the last cloud cycle. That's primarily for a reason I've mentioned a couple of times. We have a consistent platform. So because we're building to one Azure AI stack, we don't have to have multiple infrastructure investments. We're making one. We're using that internally first-party, and that's what we're using with customers to build on as well as ISVs. So it does, in fact, make margins start off better and obviously scale consistently.
Mark Moerdler:
Thank you.
Brett Iversen:
Thanks, Mark. Operator, next question please.
Operator:
The next question comes from the line of Kash Rangan with Goldman Sachs. Please proceed.
Kasthuri Rangan:
Hi. Thank you very much and congrats on a great year – fiscal year ending. A question for you, Amy. When you look at the CapEx, how do you ring efficiencies out of the CapEx? You've disclosed that 50% of the infrastructure, the other 50% tech, is very useful. So in other words, do you have to keep growing CapEx at these elevated rates? Or could you slow down CapEx and still get that consistent revenue growth rate in your Azure and Generative AI? That's the main question in my mind? Thank you so much.
Amy Hood:
Thanks, Kash. That's a very good question. There's really two pieces, I think, as I heard your question that I would reflect on. The first is, could we see sort of consistent revenue growth without maybe what you would say is more of this sort of elevated capital expense number or something that continues to accelerate. And the answer to that is yes because there's two different pieces, right? You're seeing half of this go toward long-term builds that Satya mentioned, the pace at which we fill those builds with CPUs or GPUs will be demand-driven. And so if we see differences in demand signal, we can throttle that investment on the CPU side, which we've done for I guess, a long time at this point, as I reflect, and we'll use all that same learning and demand signal understand to do the same thing on the GPU side. And so you're right that you could see relatively consistent revenue patterns and yet see these inconsistencies and capital spend quarter-to-quarter. The other thing, I would note, Kash, is you'll also notice there's a growing distinction between our CapEx number, and on occasion, the cash that we pay for PP&E and you're going to start to see that more often in this period because it happens when we use leases. Leases sort of show up all at once. And so you'll see a little bit more volatility. I've mentioned it back in my comments before, but I mentioned it again just because you're starting to see that distinction in my comments and hopefully that's helpful context.
Satya Nadella:
Just one other thing, Amy, if I wanted to add. I think as people think about capital spend, I think it's important to separate out leases from build. And when it comes to build, I think it's important for us to think about – we think about it in terms of what's the total percentage of cost that goes into each line item, land which obviously has a very different duration and a very different lead time. So those are the other two considerations. We think about lead time and duration of the asset. Land, network, construction, the system or the kit and then the ongoing cost. And so if you think about it that way, then you know how to even adjust, if you will, the capital spend based on demand signal.
Kasthuri Rangan:
Thank you. It was triggered by the jump in CapEx. And as Amy pointed out, you're guiding to accelerating Azure revenue growth rate, which, I guess, follows the CapEx surge. Thank you so much once again.
Brett Iversen:
Thanks, Kash. Operator, next question please.
Operator:
The next question comes from the line of Brent Thill with Jefferies. Please proceed.
Brent Thill:
Thanks. Amy, the magnitude to beat this quarter was a little lower than we've seen in the past. Was there anything unusual on sales cycle that close rates that you saw? Thanks.
Amy Hood:
Thanks, Brent. Actually, no. As I was talking on the quarter, I mean Commercial bookings were much better than we expected going into the quarter. Commitments were very good execution across both the core sort of annuity renewal motion was good, as expected, the larger long-term commitments were better than we expected. So Brent, I would not say there was anything really unusual in how I thought about what we saw in our commercial execution through the quarter.
Brent Thill:
Great. Thank you.
Brett Iversen:
Thanks, Brent. Operator, next question please.
Operator:
The next question comes from the line of Karl Keirstead with UBS. Please proceed.
Karl Keirstead:
Okay. Great. So maybe I'll direct this to Amy. Amy, I know when you set your Azure guidance, you're always looking to meet or beat the high-end. The 30% you put up in the June quarter, amazing number given the scale of Azure, but it did come in at the low end of your range. And I'd just love for you to maybe elaborate on the delta. I guess as I reflect on what you said in your comments. There's two things that I heard you say. One, it sounded like there's persistent capacity constraints that you think might get alleviated in the second half? And then secondly, you mentioned perhaps some modest softness in Europe. I presume that's a little bit more economic rather than Azure specific. Is that the right way to frame the performance in the quarter? Thank you.
Amy Hood:
Thanks, Karl. Yes, that's exactly right. Maybe I'll just repeat it, just so people can hear it in my words as well to that 30% to 31% guide for Q4 and coming in at the lower end of 30%. You're exactly right. The distinguishing between being at the higher end or at the lower end, really was some softness we saw in a few European geos on non-AI consumption really made the difference in that number. And we've assumed that going forward into H1 inclusive of my guide 28% to 29% going forward. And then let me separate which was your larger point, which is what are the other factors you see ongoing. Number one, you're right, capacity constraints, particularly on AI and Azure will remain in Q4 and will remain in H1. So hopefully, that's helpful.
Karl Keirstead:
Yes. Thank you, Amy.
Brett Iversen:
Thanks, Karl. Operator, next question, please.
Operator:
The next question comes from the line of Brad Zelnick with Deutsche Bank. Please proceed.
Brad Zelnick:
Great. Thank you very much. Amy, with Azure demand, once again greater than available capacity, I appreciate the CapEx investments and the build-out and acceleration you expect in the back half. But as we think about Cloud capacity and AI services specifically, can you talk about both the near-term and long-term strategy around the AI partnerships that you're signing with the likes of Oracle and Cohere, for example? Thank you.
Amy Hood:
Thanks, Brad. Maybe separate a couple of things. We are – and we've talked about now for quite a few quarters, we are constrained on AI capacity. And because of that, actually, we've, to your point, have signed up with third parties to help us as we are behind with some leases on AI capacity. We've done that with partners who are happy to help us extend the Azure platform, to be able to serve this Azure AI demand. And you do see us investing quite a bit as we've talked about in builds so that we can get back in a more balanced place.
Satya Nadella:
Yes. I mean, to me, it's no different than leases that we would have done in the past. These – you could even say sometimes buying from Oracle, maybe even more efficient leases because they're even shorter date.
Brad Zelnick:
Excellent. Thanks for the color.
Brett Iversen:
Thanks, Brad. Operator, next question please.
Operator:
The next question comes from the line of Mark Murphy with JPMorgan. Please proceed.
Mark Murphy:
Thank you very much. With a couple of quarters of Copilot for M365 availability under your belt now, how are you assessing the capability of Copilots to replicate the productivity gains that they've created for developers, which seem to be very high and to do something similar for the broader population of knowledge workers? For instance, you're mentioning the 10,000 feet deals, the repeat purchases, is it possible to eventually see Copilot penetration rate equally high in office as they will be in GitHub?
Satya Nadella:
Yes, that's a great question. In fact, the GitHub design system and the GitHub Copilot workspace design system, which now, for example, you start with an issue, you create a plan, from a plan, you create a spec, or you create a spec and from a spec, you create a plan and then you go operate across the full repo. That's effectively the design system that is getting replicated inside of even the M365 Copilot. And you see this even now – for example, you get an email, you're in sales, you want to respond to the customer. The data from the email is essentially context for a prompt but you expand by bringing in all of your CRM data, right? So this customer email is in the context of some order, all of the CRM record gets completed in context and a reply gets generated with the CRM data. That's the type of stuff that's already happening. Then you take something like Copilot Studio, you can start even grounding it in more data and then completing workflows. So you could say if this email comes from this customer whose order date is got a particular issue with it. You can then go and escalate it to somebody else who gets a notification in Teams. And those are the kinds of workflows that are getting built within IT or by end users themselves, what used to be line of business applications to us are Copilot extensions going forward. So we think of this as really a new design system for knowledge and frontline work to drive productivity, which would be very akin to what has happened in software engineering. So when you think about marketing or finance or sales or customer service, we will effectively replicate what you just said, which is the type of productivity we've seen in developers, will come to all of these functions as they think about their work, workflow and workout effect, all being driven by Copilots.
Mark Murphy:
Thank you very much.
Brett Iversen:
Thanks, Mark. Operator, we have time for one last question.
Operator:
And the last question will come from the line of Keith Bachman with BMO Capital Markets. Please proceed.
Keith Bachman:
Hi. Good evening, and thank you for the opportunity to ask the question. I actually wanted to veer towards gaming, if I could, for a second. Xbox content services revenue grew 61%, 58 points held from Activision. So net is about 3 points of growth. How should investors think about the longer-term growth potential in this area? You've made significant investments, including the Activision deal. But how should investors be thinking about the growth potential of the gaming? Or what are the puts and takes to help make considerations here? Thank you.
Satya Nadella:
Yes. For us, our investment in gaming fundamentally was to have, I would say, the right portfolio of both what we love about gaming and always have loved about gaming, which is Xbox and the content for the console and expand from there so that we have content for everywhere people play games, starting with the PC. So when I think about the Activision portfolio, it comes with great assets for us to cover both the PC and the console. And then, of course, assets to cover mobile sockets, which we never have. So we feel that now we have both the content and the ability to access all the traditional high scale platforms where people play games, which is the console, PC and mobile. But we're also excited about these new sockets, right? I mean the fact that even in this last quarter, we expanded X Cloud to Amazon TV, I forget the name of what it's called. But that's the type of new access that really helps us a lot, get reach new gamers or the same gamer everywhere they want to play. And that ultimately will show up in that software plus services and transaction revenue for us, which is really our long-term KPI, and that's what we're building towards. And that was strategy behind Activision as an asset. Amy, if you want to add to it?
Amy Hood:
No. I do think the real goal here is to be able to take a broad set of content to more users in more places, and really build what looks more like to us, the software annuity and subscription business. With enhanced transactions and the ownership of IP, which is quite valuable long-term. As Satya mentioned, things where with the ownership of IP, it can be monetized in multiple ways. And I think we're really encouraged by some of the progress and how we're making progress with Game Pass as well with some of the new announcements. Thank you, Keith.
Brett Iversen:
Thanks, Keith. That wraps up the Q&A portion of today's earnings call. Thank you for joining us today, and we look forward to speaking with all of you soon.
Amy Hood:
Thank you.
Satya Nadella:
Thank you all.
Operator:
This concludes today's conference. You may now disconnect your lines at this time. Enjoy the rest of your day.
Operator:
Greetings and welcome to the Microsoft Fiscal Year 2024 Third Quarter Earnings Conference Call. At this time all participants are in a listen-only mode. A question-and-answer session will follow the formal presentation. [Operator Instructions] As a reminder, this conference is being recorded. I would now like to turn the conference over to your host, Brett Iversen, Vice President of Investor Relations.
Brett Iversen:
Good afternoon and thank you for joining us today. On the call with me are Satya Nadella, Chairman and Chief Executive Officer; Amy Hood, Chief Financial Officer; Alice Jolla, Chief Accounting Officer; and Keith Dolliver, Corporate Secretary and Deputy General Counsel. On the Microsoft Investor Relations website, you can find our earnings press release and financial summary slide deck, which is intended to supplement our prepared remarks during today's call and provides the reconciliation of differences between GAAP and non-GAAP financial measures. More detailed outlook slides will be available on the Microsoft Investor Relations website when we provide outlook commentary on today's call. On this call, we will discuss certain non-GAAP items. The non-GAAP financial measures provided should not be considered as a substitute for or superior to the measures of financial performance prepared in accordance with GAAP. They are included as additional clarifying items to aid investors in further understanding the company's third quarter performance in addition to the impact these items and events have on the financial results. All growth comparisons we make on the call today relate to the corresponding period of last year, unless otherwise noted. We will also provide growth rates in constant currency when available as a framework for assessing how our underlying businesses performed, excluding the effect of foreign currency rate fluctuations. Where growth rates are the same in constant currency, we will refer to the growth rate only. We will post our prepared remarks to our website immediately following the call until the complete transcript is available. Today's call is being webcast live and recorded. If you ask a question, it will be included in our live transmission, in the transcript and in any future use of the recording. You can replay the call and view the transcript on the Microsoft Investor Relations website. During this call, we will be making forward-looking statements, which are predictions, projections or other statements about future events. These statements are based on current expectations and assumptions that are subject to risks and uncertainties. Actual results could materially differ because of factors discussed in today's earnings press release, in the comments made during this conference call and in the Risk Factors section of our Form 10-K, Forms 10-Q and other reports and filings with the Securities and Exchange Commission. We do not undertake any duty to update any forward-looking statement. And with that, I'll turn the call over to Satya.
Satya Nadella:
Thank you, Brett. It was a record third quarter, powered by the continued strength of the Microsoft Cloud, which surpassed $35 billion in revenue, up 23%. Microsoft Copilot and Copilot stack, spanning everyday productivity, business process, and developer services, to models, data, and infrastructure, are orchestrating a new era of AI transformation, driving better business outcomes across every role and industry. Now, I’ll highlight examples, walking up the stack, starting with AI infrastructure. Azure again took share, as customers use our platforms and tools to build their own AI solutions. We offer the most diverse selection of AI accelerators, including the latest from NVIDIA, AMD, as well as our own first-party silicon. Our AI innovation continues to build on our strategic partnership with OpenAI. More than 65% of the Fortune 500 now use Azure OpenAI Service. We also continue to innovate and partner broadly to bring customers the best selection of frontier models and open source models, LLMs and SLMs. With Phi-3, which we announced earlier this week, we offer the most capable and cost-effective SLM available. It’s already being trialed by companies like CallMiner, LTIMindtree, PwC, and TCS. Our Models as a Service offering makes it easy for developers to use LLMs and SLMs without having to manage any underlying infrastructure. Hundreds of paid customers, from Accenture and EY, to Schneider Electric, are using it to take advantage of API access to third-party models, including as of this quarter the latest from Cohere, Meta, and Mistral. And, as part of a partnership announced last week, G42 will run its AI applications and services on our cloud. All-up, the number of Azure AI customers continues to grow and average spend continues to increase. We also saw an acceleration of revenue from migrations to Azure. Azure Arc continues to help customers like DICK'S Sporting Goods and World Bank streamline their cloud migrations. Arc now has 33,000 customers, up over 2X year-over-year. And, we are the hyperscale platform of choice for SAP and Oracle workloads, with Conduent and Medline moving their on-premises Oracle estates to Azure, and Kyndryl and L'Oreal migrating their SAP workloads to Azure. Overall, we are seeing an acceleration in the number of large Azure deals from leaders across industries, including billion dollar plus multi-year commitments announced this month from Cloud Software Group and The Coca-Cola Company. The number of $100 million plus Azure deals increased over 80% year-over-year, while the number of $10 million plus deals more than doubled. Now, on to data and analytics. Our Microsoft Intelligent Data Platform provides customers with the broadest capabilities spanning databases, analytics, business intelligence, governance, and AI. Over half of our Azure AI customers also use our data and analytics tools. Customers are building intelligent applications running on Azure, PostgreSQL and Cosmos DB with deep integrations with Azure AI. TomTom is a great example. They’ve used Cosmos DB along with Azure Open AI service to build their own immersive in-car infotainment system. We are also encouraged by our momentum with our next-generation analytics platform, Microsoft Fabric. Fabric now has over 11,000 paid customers, including leaders in every industry from ABB, EDP, Energy Transfer to Equinor, Foot Locker, ITOCHU and Lumen, and we are seeing increased usage intensity. Fabric is seamlessly integrated with Azure AI Studio, meaning customers can run models against enterprise data that’s consolidated in Fabric’s multi-cloud data lake, OneLake. And Power BI, which is also natively integrated with Fabric provides business users with AI-powered insights. We now have over 350,000 paid customers. Now on to developers. GitHub Copilot is bending the productivity curve for developers. We now have 1.8 million paid subscribers with growth accelerating to over 35% quarter-over-quarter and continues to see increased adoption from businesses in every industry, including Itau, Lufthansa Systems, Nokia, Pinterest and Volvo cars. CoPilot is driving growth across the broader GitHub platform, too. AT&T, Citi Group and Honeywell all increased their overall GitHub usage after seeing productivity and code quality increases with CoPilot. All up more than 90% of the Fortune 100 are now GitHub customers and revenue accelerated over 45% year-over-year. Anyone can be a developer with new AI-powered features across our low-code, no-code tools, which makes it easier to build an app, automate workflow or create a Copilot using natural language. 30,000 organizations, across every industry have used Copilot Studio to customize Copilot for Microsoft 365 or build their own, up 175% quarter-over-quarter. Cineplex, for example, built a Copilot for customer service agents, reducing query handling time from as much as 15 minutes to 30 seconds. All up over 330,000 organizations, including over half of Fortune 100 have used AI-powered capabilities in Power Platform, and Power Apps now has over 25 million monthly active users, up over 40% year-over-year. Now on to future of work, we are seeing AI democratize expertise across the workforce. What inventory turns are to efficiency of supply chains, knowledge turns, the creation and diffusion and knowledge are to productivity of an organization. And Copilot for Microsoft 365 is helping increase knowledge turns, thus having a cascading effect changing work, work artifacts and workflows and driving better decision-making, collaboration and efficiency. This quarter, we made Copilot available to organizations of all types and sizes from enterprises to small businesses, nearly 60% of the Fortune 500 now use Copilot and we have seen accelerated adoption across industries and geographies with companies like Amgen, BP, Cognizant, Koch Industries, Moody’s, Novo Nordisk, NVIDIA, and Tech Mahindra purchasing over 10,000 seats. We’re also seeing increased usage intensity from early adopters, including a nearly 50% increase in the number of Copilot-assisted interactions per user in Teams, bridging group activity with business process workflows and enterprise knowledge. And we’re not stopping there. We’re accelerating our innovation, adding over 150 Copilot capabilities since the start of the year. With Copilot and Dynamics 365, we are helping businesses transform every role in business function as we take share with our AI-powered apps across all categories. This quarter, we made our Copilot for Service and Copilot for Sales broadly available, helping customer service agents and sellers at companies like Land O’Lakes, Northern Trust, Rockwell Automation and Toyota Group generate role-specific insights and recommendations from across Dynamics 365 and Microsoft 365, as well as third-party platforms like Salesforce, ServiceNow, and Zendesk. And with our Copilot for Finance, we are drawing context from dynamics, as well as ERP systems like SAP to reduce labor-intensive processes like collections and contract and invoice capture for companies like Dentsu and IDC. ISVs are also building their own co-pilot integrations. For example, new integrations between Adobe Experience Cloud and Copilot will help marketeers access campaign insights in the flow of their work. When it comes to devices, Copilot in Windows is now available on nearly 225 million Windows 10 and Windows 11 PCs, up 2x quarter-over-quarter. With Copilot, we have an opportunity to create an entirely new category of devices, purpose-built for this new generation of AI. All of our largest OEM partners have announced AI PCs in recent months. And this quarter, we introduced new surface devices, which includes integrated NPUs to power on-device AI experiences like auto framing and live captions. And there is much more to come in just a few weeks, we’ll hold a special event to talk about our AI vision across Windows and devices. When it comes to Teams, we once again saw year-over-year usage growth. We’re rolling out a new version, which is up to two times faster while using 50% less memory to all customers. We surpassed 1 million Teams Rooms for the first time as we continue to make hybrid meetings better with new AI-powered features like automatic camera switching and speaker recognition. And Teams Phone continues to be the market leader in cloud calling now with over 20 million PSTN users, up nearly 30% year-over-year. All of this innovation is driving growth across Microsoft 365 companies across the private and public sector, including Amadeus, BlackRock, Chevron, Ecolab, Kimberly-Clark. All chose our premium E5 offerings this quarter for advanced security, compliance, voice and analytics. Now on to industry and cross-industry clouds. We are also bringing AI-powered transformation to every industry. In health care, DAX Copilot is being used by more than 200 health care organizations, including Providence, Stanford Health Care and WellSpan Health. And in manufacturing, this week at Hannover Messe, customers like BMW, Siemens and Volvo Penta shared how they're using our cloud and AI solutions to transform factory operations. Now on to security. Security underpins every layer of the tech stack, and it's our number one priority. We launched our Secure Future Initiative last fall for this reason, bringing together every part of the company to advance cybersecurity protection, and we are doubling down on this very important work, putting security above all else, before all other features and investments. We are focused on making continuous progress across the six pillars of this initiative as we protect tenants and isolate production systems, protect identities and secrets, protect networks, protect engineering systems, monitor and detect threats, and accelerate responses and remediation. We remain committed to sharing our learnings, tools and innovation with customers. A great example is Copilot for Security, which we made generally available earlier this month, bringing together LLMs with domain-specific skills informed by our threat intelligence and 78 trillion daily security signals to provide security teams with actionable insights. Now let me talk about our consumer businesses starting with LinkedIn. We continue to combine our unique data with this new generation of AI to transform the way members learn, sell and get hired. Features like LinkedIn AI-assisted messages are seeing a 40% higher acceptance rate and accepted over 10% faster by job seekers, saving hirers time and making it easier to connect them to candidates. Our AI-powered collaborative articles, which has reached over 12 million contributions are helping increase engagement on the platform, which reached a new record this quarter. New AI features are also helping accelerate LinkedIn Premium growth with revenue up 29% year-over-year. And we are also seeing strength across our other businesses with hiring taking share for the seventh consecutive quarter. Now on to search, advertising and news. We once again took share across Bing and Edge as we continue to apply this new generation of AI to transform how people search and browse. Bing reached over 140 million daily active users, and we are particularly encouraged by our momentum in mobile. Our free Copilot apps on iOS and Android saw a surge in downloads after our Super Bowl ad and are among the highest rated in this category. We also rolled out Copilot to our ad platform this quarter, helping marketeers use AI to generate recommendations for product images, headlines and descriptions. Now on to gaming. We are committed to meeting players where they are by bringing great games to more people on more devices. We set third quarter records for game streaming hours, console usage and monthly active devices. And last month, we added our first Activision Blizzard title Diablo IV to our Game Pass service. Subscribers played over 10 million hours within the first 10 days, making it one of our biggest first-party Game Pass launches ever. We were also encouraged by ongoing success of Call of Duty
Amy Hood:
Thank you, Satya, and good afternoon, everyone. Our third quarter revenue was $61.9 billion, up 17%; and earnings per share was $2.94, up 20%. Results exceeded expectations, and we delivered another quarter of double-digit top and bottom line growth with continued share gains across many of our businesses. In our commercial business, bookings increased 29% and 31% in constant currency, significantly ahead of expectations, driven by Azure commitments with an increase in average deal size and deal length as well as strong execution across our core annuity sales motions. In Microsoft 365, suite strength contributed to ARPU expansion for our Office Commercial business, although new business growth continued to moderate for stand-alone products sold outside the Microsoft 365 suite. Commercial remaining performance obligation increased 20% and 21% in constant currency to $235 billion. Roughly 45% will be recognized in revenue in the next 12 months, up 20% year-over-year. The remaining portion recognized beyond the next 12 months increased 21%. And this quarter, our annuity mix increased to 97%. In our consumer business, PC market demand was slightly better than we expected, benefiting Windows OEM, while advertising spend landed relatively in line with our expectations. In gaming, we also saw better-than-expected performance of Activision titles, benefiting Xbox content and services. At a company level, Activision contributed a net impact of approximately 4 points to revenue growth, was a 2-point drag on operating income growth and had a negative $0.04 impact to earnings per share. A reminder, that this net impact includes adjusting for the movement of Activision content from our prior relationship as a third-party partner to first party and also includes $935 million from purchase accounting adjustments, integration and transaction-related costs. FX did not have a significant impact on our results and was roughly in line with our expectations on total company revenue, segment level revenue, COGS and operating expense growth. Microsoft Cloud revenue was $35.1 billion and grew 23%, ahead of expectations. Microsoft Cloud gross margin percentage decreased slightly year-over-year to 72%, a bit better than expected. Excluding the impact of the change in accounting estimate for useful lives, gross margin percentage increased slightly, driven by improvement in Azure and Office 365, even with the impact of scaling our AI infrastructure, partially offset by sales mix shift to Azure. Company gross margin dollars increased 18% and gross margin percentage increased slightly year-over-year to 70%. Excluding the impact of the change in accounting estimate, gross margin percentage increased roughly 1 point even with the impact from the purchase accounting adjustments, integration and transaction-related costs from the Activision acquisition. Growth was driven by the improvement in Azure and Office 365 just mentioned as well as sales mix shift to higher-margin businesses. Operating expenses increased 10% with 9 points from the Activision acquisition. At a total company level, head count at the end of March was 1% lower than a year ago. Operating income increased 23% and operating margins increased roughly 2 points year-over-year to 45%, excluding the impact of the change in accounting estimate, operating margins increased roughly 3 points, driven by the higher gross margin noted earlier and improved operating leverage through continued cost discipline. Now to our segment results. Revenue from Productivity and Business Processes was $19.6 billion and grew 12% and 11% in constant currency, in line with expectations. Office Commercial revenue grew 13% and 12% in constant currency. Office 365 commercial revenue increased 15%, in line with expectations, driven by healthy renewal execution, ARPU growth from continued E5 momentum and early Copilot for Microsoft 365 progress. Paid Office 365 commercial seats grew 8% year-over-year with installed base expansion across all customer segments. Seat growth was again driven by our small and medium business and frontline worker offerings, although growth continued to moderate in SMB. Office Commercial Licensing declined 20% and 18% in constant currency, with continued customer shift to cloud offerings. Office Consumer revenue increased 4%, slightly below expectations. Microsoft 365 subscriptions grew 14% to $80.8 million. LinkedIn revenue increased 10% and 9% in constant currency, ahead of expectations, driven by slightly better-than-expected performance in our premium subscriptions and Talent Solutions businesses. However, in Talent Solutions, bookings growth continues to be impacted by the weaker hiring environment in key verticals. Dynamics revenue grew 19% and 17% in constant currency, ahead of expectations. Growth was driven by Dynamics 365, which grew 23% and 22% in constant currency with continued growth across all workloads and better-than-expected new business, although bookings growth remains moderated. Segment gross margin dollars increased 11%, and gross margin percentage decreased slightly year-over-year. Excluding the impact of the change in accounting estimate, gross margin percentage increased slightly driven by improvement in Office 365. Operating expenses increased 1% and operating income increased 17% and 16% in constant currency. Next, the Intelligent Cloud segment. Revenue was $26.7 billion, increasing 21%, ahead of expectations with better-than-expected results across all businesses. Overall, Server products and cloud services revenue grew 24%. Azure and other cloud services revenue grew 31% ahead of expectations, while our AI services contributed 7 points of growth as expected. In the non-AI portion of our consumption business, we saw greater-than-expected demand broadly across industries and customer segments as well as some benefit from a greater-than-expected mix of contracts with higher in-period recognition. In our per-user business, the Enterprise Mobility and Security installed base grew 10% to over 274 million seats, with continued impact from the growth trends in new stand-alone business noted earlier. In our on-premises server business, revenue increased 6%, ahead of expectations, driven by better-than-expected renewal strength, particularly for contracts with higher in-period revenue recognition. Enterprise and partner services revenue decreased 9% on a strong prior year comparable for enterprise support services. Segment gross margin dollars increased 20% and gross margin percentage decreased slightly year-over-year. Excluding the impact of the change in accounting estimate [indiscernible] percentage increased slightly, primarily driven by the improvement in Azure noted earlier, even with the impact of scaling our AI infrastructure, partially offset by sales mix shift to Azure. Operating expenses increased 1% and operating income grew 32%. Now to More Personal Computing. Revenue was $15.6 billion, increasing 17% with 15 points of net impact from the Activision acquisition. Results were above expectations, driven by better-than-expected performance in gaming and Windows OEM. Windows OEM revenue increased 11% year-over-year, ahead of expectations, primarily driven by the slightly better PC market noted earlier as well as mix shift to higher monetizing markets. Windows commercial products and cloud services revenue increased 13% and 12% in constant currency, below expectations with impact from the growth trends in new stand-alone business noted earlier as well as lower in-period revenue recognition from a mix of contracts. Devices revenue decreased 17% and 16% in constant currency as we remain focused on our higher-margin premium products. Overall, Surface demand was slightly lower than expected. Search and News advertising revenue ex TAC increased 12% ahead of expectations with continued volume growth and increased engagement on Bing and Edge. And in gaming. Revenue increased 51% and 50% in constant currency with 55 points of net impact from the Activision acquisition. Results were ahead of expectations, primarily driven by Call of Duty. Xbox content and services revenue increased 62% and 61% in constant currency with 61 points of net impact from the Activision acquisition. Xbox hardware revenue decreased 31% and 30% in constant currency. Segment gross margin dollars increased 27% and 26% in constant currency, with 13 points of net impact from the Activision acquisition. Gross margin percentage increased roughly 4 points year-over-year, primarily driven by sales mix shift to higher-margin businesses. Operating expenses increased 41% with 43 points from the Activision acquisition. Operating income increased 16% and 15% in constant currency. Now back to total company results. Capital expenditures, including finance leases, were $14 billion to support our cloud demand, inclusive of the need to scale our AI infrastructure. Cash paid for PP&E was $11 billion. Cash flow from operations was $31.9 billion, up 31%, driven by strong cloud billings and collections. Free cash flow was $21 billion, up 18% year-over-year, reflecting higher capital expenditures to support our cloud and AI offerings. This quarter, other income and expense was negative $854 million, lower than anticipated, driven by losses on investments accounted for under the equity method. Our effective tax rate was approximately 18%. And finally, we returned $8.4 billion to shareholders through dividends and share repurchases. Now moving to our Q4 outlook, which unless specifically noted otherwise, is on a U.S. dollar basis. First, FX. Based on current rates, which reflect the recent strengthening of the U.S. dollar, we now expect FX to decrease total revenue and segment level revenue growth by less than 1 point. When compared to our January guide for Q4, FX, this is a decrease to total revenue of roughly $700 million. We expect FX to decrease COGS growth by approximately 1 point and operating expense growth by less than 1 point. In commercial bookings, we expect solid growth on a relatively flat expiry base driven by continued strong commercial sales execution. As a reminder, larger, long-term Azure contracts, which are more unpredictable in their timing, can drive increased quarterly volatility in our bookings growth rate. Microsoft Cloud gross margin percentage should decrease roughly 2 points year-over-year. Excluding the impact from the change in accounting estimate, Q4 cloud gross margin percentage will be down slightly as improvement in Azure, inclusive of scaling our AI infrastructure will be offset by sales mix shift to Azure. We expect capital expenditures to increase materially on a sequential basis driven by cloud and AI infrastructure investments. As a reminder, there can be normal quarterly spend variability in the timing of our cloud infrastructure build-outs and the timing of finance leases. We continue to bring capacity online as we scale our AI investments with growing demand. Currently, near-term AI demand is a bit higher than our available capacity. Next, to segment guidance. In Productivity and Business Processes, we expect revenue to grow between 9% and 11% in constant currency or US$19.9 billion to US$20.2 billion. In Office Commercial, revenue growth will again be driven by Office 365 with seat growth across customer segments and ARPU growth primarily through E5. We expect Office 365 revenue growth to be approximately 14% in constant currency. We continue to progress with adoption of CoPilot for Microsoft 365 and remain excited for the long-term growth opportunity. In our on-premises business, we expect revenue to decline in the mid to high teens. In Office Consumer, we expect revenue growth in the low to mid-single digits, driven by Microsoft 365 subscriptions. For LinkedIn, we expect revenue growth in the mid to high single digits driven by continued growth across all businesses. And in Dynamics, we expect revenue growth in the low to mid-teens, driven by Dynamics 365. For both LinkedIn and Dynamics, the continued bookings growth moderation noted earlier is a headwind to Q4 revenue growth. For Intelligent Cloud, we expect revenue to grow between 19% and 20% in constant currency or US$28.4 billion to US$28.7 billion. Revenue will continue to be driven by Azure, which, as a reminder, can have quarterly variability primarily from our per-user business and in-period revenue recognition depending on the mix of contracts. In Azure, we expect Q4 revenue growth to be 30% to 31% in constant currency or similar to our stronger-than-expected Q3 results. Growth will be driven by our Azure Consumption business and continued contribution from AI with some impact from the AI capacity availability noted earlier. Our per-user business should see benefit from Microsoft 365 suite momentum. Though we expect continued moderation in seat growth rates given the size of the installed base. In our on-premises server business, we expect revenue growth in the low to mid-single digits with continued hybrid demand, including licenses running in multi-cloud environments. And in Enterprise and Partner Services revenue should decline in the mid- to high single digits on a high prior year comparable for enterprise support services. In More Personal Computing, we expect revenue to grow between 10% and 13% in constant currency or US$15.2 billion to US$15.6 billion. Windows OEM revenue growth should be in the low to mid-single digits as PC market unit volumes continue at pre-pandemic levels. In Windows Commercial Products and Cloud Services, customer demand for Microsoft 365 and our advanced security solutions should drive revenue growth in the mid-single digits. As a reminder, our quarterly revenue growth can have variability primarily from in-period revenue recognition depending on the mix of contracts. In Devices, revenue should decline in the mid-teens as we continue to focus on our higher-margin premium products. Search and news advertising ex TAC revenue growth should be in the low to mid-teens, driven by continued volume strength. This will be higher than overall search and news advertising revenue growth, which we expect to be relatively flat. And in Gaming, we expect revenue growth in the low to mid-40s, including approximately 50 points of net impact from the Activision acquisition. We expect Xbox content and services revenue growth in the high 50s driven by approximately 60 points of net impact from the Activision acquisition. Hardware revenue will decline again year-over-year. Now back to company guidance. We expect COGS between US$19.6 billion to US$19.8 billion, including approximately $700 million from purchase accounting, integration and transaction-related costs from the Activision acquisition. We expect operating expense of US$17.15 billion to US$17.25 billion, including approximately $300 million from purchase accounting, integration and transaction-related costs from the Activision acquisition. Therefore, we now expect full year FY2024 operating margins to be up over 2 points year-over-year, even with our cloud and AI investments, the impact from the Activision acquisition and the headwind from the change in useful lives last year. This operating margin expansion reflects the hard work across every team to drive efficiencies and maintain disciplined cost management, knowing we will continue to grow our cloud and AI investments next year. Other income and expense should be roughly negative $850 million as interest income will be more than offset by interest expense and losses on investments accounted for under the equity method. As a reminder, we are required to recognize gains or losses on our equity investments which can increase quarterly volatility. We expect our Q4 effective tax rate to be approximately 18%. Now I’d like to share some closing thoughts as we look to the next fiscal year. We continue to focus on building businesses that create meaningful value for our customers and therefore, significant growth opportunities for years to come. In FY2025, that focus on execution should again lead to double-digit revenue and operating income growth to scale to meet the growing demand signal for our cloud and AI products, we expect FY2025 capital expenditures to be higher than FY2024. These expenditures over the course of the next year are dependent on demand signals and adoption of our services. So we will manage that signal through the year. We will also continue to prioritize operating leverage. And therefore, we expect FY2025 operating margins to be down only about 1 point year-over-year, even with our significant cloud and AI investments, as well as a full year of impact from the Activision acquisition. We are leading the AI platform wave and are committed to bringing that value to our global customers as we enter the final quarter of our fiscal year. With that, let’s go to Q&A, Brett.
Brett Iversen:
Thanks, Amy. We’ll now move over to Q&A. Out of respect for others on the call, we request that participants please only ask one question. Operator, can you please repeat your instructions?
Operator:
[Operator Instructions] And our first question comes from the line of Keith Weiss with Morgan Stanley. Please proceed.
Keith Weiss:
Thank you, guys for taking the question and congratulations on a fantastic quarter. A lot of excitement in the marketplace around generative AI and the potential of these technologies, but there’s also a lot of investment going on behind them. It looks like Microsoft is on track to ramp CapEx over 50% year-on-year this year to over $50 billion. And there’s media speculation of more spending ahead with some reports talking about like $100 billion data center. So obviously, investments are coming well ahead of the revenue contribution. But what I was hoping for is that you could give us some color on how use as the management team, try to quantify the potential opportunities that underlie these investments because they are getting very big. And maybe if you could give us some hint on whether there's any truth to the potential of like $100 billion data center out there? Thank you so much.
Satya Nadella:
Thank you, Keith for the question, let me start and then Amy, you can add. At a high level, the way we, as a management team, talk about it is there are two sides to this, right? There is training and their inference. Given that we want to be a leader in this big generational shift and paradigm shift in technology, that's on the training side. We want to be able to allocate the capital required to essentially be training these large foundation models and stay on the leadership position there. And we've done that successfully all the way today, and you've seen it flow through our P&L, and you can continue to see that going forward. Then Amy referenced what we also do on the inference side, which is, one, we first innovate and build products. And of course, we have an infrastructure business that's also dependent on a lot of ISVs building products that run on our infrastructure. And it's all going to be demand driven. In other words, we track – we're closely what's happening with inference demand, and that's something that we will manage, as Amy said in her remarks very, very closely. So we feel – and obviously, we've been doing this, quite frankly, Keith, for now multiple years. So this is not the quarter. I realize in the news, it's a lot more in the quarter nowadays. But if you look at it, we have been doing what is essentially capital allocation to be a leader in AI for multiple years now, and we plan to sort of essentially keep taking that forward.
Amy Hood:
And Keith, I do think it's important to really think about our planning cycles and we do talk about spending sequentially higher. And we look forward to being able to continue to build out the infrastructure needed to meet the demand. Another thing that you’ve really asked in the beginning was the opportunity and the size of that. And I think in some ways, it's important to think about every business process that can be impacted and the opportunity that's represented by every business process. And so when you think of it that way, I think the opportunity is significant. The opportunity to power that next wave of “cloud infrastructure” is important. It's important because we've been the leader for this decade of the cloud transition, and it's important for us to confidently invest to do that in the second wave, building on our success in the first. And I think that's really the best way to think about how we'll spend is the same way we approached it for a decade. Watch the signal, invest to be a leader in the technical foundation and then execute consistently to add value to customers. The opportunity is represented by the amount of value we add and I look forward to being able to continue to deliver that.
Keith Weiss:
Excellent. Thank you so much.
Brett Iversen:
Thanks, Keith. Operator, next question please.
Operator:
The next question comes from the line of Brent Thill with Jefferies. Please proceed.
Brent Thill:
Satya, how would you characterize the demand environment? On one hand, you have bookings in Azure both accelerating year-over-year in the quarter, but we're seeing a lot of future concern hesitation from other vendors we all cover. So, I think everyone love to get your sense of budget health for customers this year.
Satya Nadella:
Great question, Brent. There are a couple of things I’d say. On the Azure side, which I think is what you specifically asked, we feel very good about the – we are fundamentally a share taker there because if you look at it from our perspective at this point, Azure has become a protocol for pretty much anybody who is doing an AI project. And so that's sort of been a significant help for us in terms of acquiring even new customers. Some of the logos I even referenced in my remarks, our new Azure customers. So, that's one. The second thing that we're also seeing is AI just doesn't sit on its own. So, AI projects obviously start with calls to AI models, but they also use a vector database. In fact, Azure Search, which is really used by even ChatGPT is one of the fastest-growing services for us. We have Fabric integration to Azure AI. And so, Cosmos DB integration. So, the data tier, the dev tools is another place where we are seeing great traction. So, we are seeing adjacent services in Azure that get attached to AI. And lastly, I would say, migrations to Azure as well. So, this is not just all an AI story. We are also looking at customers, I mean, this is something that we have talked about in the past, which is there's always an optimization cycle, but there's also – as people optimize, they spend money on new project starts, which will grow and then they'll optimize. So, it's a continuous side of it. So, these are the three trends that are playing out on Azure in terms of what at least we see on demand side.
Brent Thill:
Thank you.
Brett Iversen:
Thanks, Brent. Operator, next question please.
Operator:
And the next question comes from the line of Mark Moerdler with Bernstein Research. Please proceed.
Mark Moerdler:
Thank you very much for taking my question and congratulates on the quarter and the guidance. I want to follow up on the AI, obviously. We’re seeing companies shifting their IT spending to invest in and learn about AI rather than receiving additional budgets for AI. At some point, for AI to be transformative, as everyone expects, it needs to be accretive to spending. Satya, when do you believe AI will hit the maturity level, will be net increase to IT or outside of IT spending? And what would be the leading indicators of that maturation? And Amy, am I characterizing this correctly as it relates to Azure? Some projects are being delayed so that, that spending could be shifted from core Azure toward Azure AI? Thank you.
Satya Nadella:
Yes. Great set of questions, Mark. Let me just start by saying, a good place to start is to watch what’s happening in terms of standard issues for software teams, right? I mean if you think about it, they bought tools in the past. Now, you basically buy tools plus Copilot, right? So, you could even say that this is characterized as perhaps shift of what is OpEx dollars into effectively tool spend because it gives operating leverage to all of the OpEx dollars you’re spending today, right? That’s really a good example of, I think, what’s going to happen across the board. We see that in customer service. We see that in sales. We see that in marketing. Anywhere, there’s operations. That’s why I described it as knowledge turns. You can even think of it as lean for knowledge work, right, because it just reduces waste, increases speed, and customer value. And so, one of the interesting rate limiters here is culture change inside of organizations. When I say culture change that means process change. And Amy referenced this even in her answer to the first question because at the end of the day companies will have to take a process, simplify the process, automate the process, and apply these solutions. And so that requires not just technology, but in fact, companies to go do the hard work of culturally changing how they adopt technology to drive that operating leverage. And this is where we are going to see firm-level performance differences. So, one of the things we see is any customer who is working closely with us deploying it internally at Microsoft we see it, right. We’re also taking our own medicine to apply this across every process. And we know that this is not just about technology, it’s about being able to have the methodology that goes with it. And so, we see it in software development. We see it in customer service. We’re seeing it even in the horizontal use of Copilot today where every day people are discovering new workflows that they can optimize. And so, that’s like the PC when it became standard issue in early 1990s. That’s the closest analogy I can come up with. And so, yes, it will take time for it to percolate through the economy, but this is faster diffusion, faster rate of adoption than anything we have seen in the past, as evidenced even by Copilot, right. It’s faster than any suite we have sold in the past, but it is going to require workflow and process change.
Amy Hood:
And Mark, maybe to answer your question on, are we seeing project starts transition from maybe the – something that was core consumption to an AI project? In our results, that’s not what we saw. We saw more what Satya was speaking to earlier, which is, you see maybe growth in migrations again. You’re seeing work in the data space, again, and you’re seeing AI project starts. And I think that’s why maybe you see our growth be different, of course, than you see IT budget spend. It’s because it’s a share, I think, improvement plus also really focusing on what Satya said, it’s about spending maybe in other areas that we don’t traditionally think of as being in the IT budget spend under a CIO. It’s spend being done by the Head of Customer Service, it’s spend being done by the Head of Marketing. And I do think that will be important as we think about the opportunity ahead.
Mark Moerdler:
Incredibly helpful. Thank you both.
Brett Iversen:
Thanks, Mark. Operator, next question please.
Operator:
The next question comes from the line of Karl Keirstead with UBS. Please proceed.
Karl Keirstead:
Thank you. And Satya and Amy, congrats on these outstanding Azure results. I’d love to hone in a little bit on the seven-point lift to Azure growth from AI, outstanding number, but it’s leveling off a little bit from six points in December. I’m wondering if you could unpack that a little bit. To what extent did the capacity issues that you Amy highlighted on the call, impact that number? Is there any seasonality? I wouldn’t think so or any other factor that can swing around that number that you’d advise us to keep in mind? Thanks so much.
Amy Hood:
Thanks, Karl. There’s not a seasonality to the numbers. So, you’re absolutely right to start there, and it’s a good question. The way to think about it is a bit more by – it is how much capacity we have in play and how much capacity that we have to sell on the inferencing side, in particular. And so, that is partially why you see the capital investment in the shape that is, is because right this minute, we do have demand that exceeds our supply by a bit. So, it is fair to say that, that could have been an impact on the number for the quarter and it does impact a little bit the number in Q4.
Karl Keirstead:
Okay. Helpful. Thank you.
Brett Iversen:
Thanks, Karl. Operator, next question please.
Operator:
And the next question comes from the line of Raimo Lenschow with Barclays. Please proceed.
Raimo Lenschow:
Thank you. I have more conceptual question for Satya. If you think about Copilots and what you're doing there, you're kind of impacting a lot of this in businesses and the opportunities seem very broad-based. How do you think this will play out in the industry between you guys offering certain Copilots versus like the rest of the industry following and everyone seems to have a Copilot now and seems to be talking about it. How does that impact what do you want to do, your partner strategy going forward? Thank you.
Satya Nadella:
Yes, it's a great question. So the way we see it play out is, if you think about it, the way Office was used broadly for knowledge work was in the context of business processes, right? So it's not like – when people do knowledge work, they're not doing knowledge work, they're doing knowledge work and support of making progress in the context of sales enablement, customer service, revenue ops, supply chain or what have you, right? So that's the first thing to note. And they do it inside of e-mail. They do it inside of Teams. They do it inside of Excel, PowerPoint, Word and what have you. Now we have the ability to essentially bridge the work and the work artifacts inside of these knowledge worker tools with the workflow and the business process and the business process data. So when we think about our Copilot, our Copilot has that ability to integrate, whether it's with ServiceNow, it has the ability to integrate with SAP with Salesforce, with obviously Dynamics. That's what we are seeing. In fact, you'll hear us talk a lot about it at our developer conference, which is the extensibility and Copilot Studio is really off to the races in terms of the product that most people are excited because one of the things in the enterprise if you want to ground your Copilot with enterprise data, which is in all of these SaaS applications and Copilot Studio is the tool to use it, to make that happen. And so that's what we are seeing, which is we are building a Copilot, which also happens to be an orchestrator of all in other Copilots, which to us appear as extensions. And net-net, what happens is some of these knowledge worker tools that people have used all the time, right? Because when you think about Teams, when you're having a meeting, you're not doing a random meeting, the meeting is in the context of some business process. It could be a supply chain meeting where you're trying to understand which suppliers to bet on or what terms to do. And so now you can access all that data right in the Team's context. So that's I think what's exciting for us, having built all these horizontal tools, which I would say we're under underappreciated for the amount of work. How people use those tools to make progress on business process, but we now get to bridge that between the business applications and knowledge worker tools, tomorrow horizontally.
Raimo Lenschow:
Okay. Perfect. Thank you.
Brett Iversen:
Thanks Raimo. Operator, next question please.
Operator:
And the next question comes from the line of Michael Turrin with Wells Fargo. Please proceed.
Michael Turrin:
Hey. Great. Appreciate you taking the question. I wanted to go back to Azure. You've been hinting at stabilization there for the past couple of quarters, but still very good to see the balance. Maybe you can expand on just what the commercial bookings number, appreciating the variability there does in terms of visibility. And any characterization you can give us around what you're seeing in areas like cost optimization and core workload growth coming back is just helpful context for us in unpacking the numbers. Thank you.
Amy Hood:
Thanks, Michael. I may take those a bit in reverse. It's a little easier to address them. When you think about – we've been talking about sort of stabilization and what you saw this quarter, if you break down the Azure number as you saw, which I think I talked a little bit about with Karl was 7 points of contribution from AI, and you could call them the difference '24 from our core really Azure business. And within that, the activity we saw and the consumption side was really this balance that we were quite used to and have seen throughout the cloud transition. We saw new workload starts and we saw optimizations. And then those optimizations create new budget, and you apply it. And that cycle which is actually quite normal. We saw it again this quarter in a balanced way. And I think when we talk about stabilization or even what we saw between Q2 and Q3, which is a bit of acceleration in that core, was a lot of the newer project starts relating back to not just AI starts, but lots of other workflows. The companies are still going from on-prem to cloud, Satya mentioned migrations. And some of that, which I know isn't as exciting as talking about all the AI projects. This is still really foundational work to allow companies to take advantage of the cost savings and the total TCO is still really good. And so I think that balance is really what you saw this quarter, and I do feel like there wasn't really a big difference, Michael, across industries or across geos. So I would say it was actually pretty consistent is the other maybe texture that I could give you to that question. And so then when you're saying do we keep sort of pointing to stabilization, I really do look sort of workload to workload. What are we seeing? Where it starts? And this one actually felt quite balanced and optimization looks like they normally would, which by the way, is super important. It's something we encourage customers to do. You want to run your workloads as efficiently as you possibly can. It's critical to customers being able to grow and get value out of that. So I sometimes think we – you all may ask the question more as a negative. And for us, it's just about a healthy cycle at the customer account level.
Michael Turrin:
Consistent core cloud growth is still pretty exciting to us as well. Thank you.
Amy Hood:
Thank you.
Brett Iversen:
Thanks, Michael. Operator, next question please?
Operator:
The next question comes from the line of Kirk Materne with Evercore ISI. Please proceed.
Kirk Materne:
Yes. Thanks for taking the question. I'll add my congrats in the quarter. Hey Satya, I was wondering if you could chime in on a discussion that comes up a lot with investors, which is, is there a sort of data quality problem in the market in terms of being able to take advantage of all these new GenAI capabilities? And I was just curious, if you could comment on, do you see companies making inroads on sort of addressing that? And do you see that as sort of an inhibitor to AI growth at all at this point? Thanks.
Satya Nadella:
Yes, it's a great question because there are two sets of things in order to make sense for successful deployment of these new AI capabilities. I mean if you sort of say this, what is this AI, it does two things, right? There's a new user experience, there is a natural language interface and second thing is it's the reasoning engine. And the reasoning engine requires good data, and it's good requires, good data for grounding, right? So people talk about something called retrieval augmented generation. And in that context, having good grounding data that then help with the reasoning, I think, is helpful. And then, of course, people are also looking to sort of fine-tune or RLHF or essentially take the large model and ground it further. So all of these tools are now available, the sophistication of how to people can deploy these models across various business processes where there is data and where there is tuning of these models is also getting more widespread, even at system integrators and other developers are there to help enterprises. So all that's maturing. So we feel good. And this is what I think on the commercial side, these are some of the harder problems to solve broad consumer, right? I mean I think this is a couple of orders of magnitude of improvements in, I'll call it, our models before we can sort of have more sophisticated open-ended consumer scenarios. Whereas in the enterprise, these are all things we can go tackle. Again, I point to get up, if you think about how it's got an entire system, right? It's just not an AI model. It's the, AI – the user experience, scaffolding, the editor, the chat, then interpreter and the debugger work along with the continuations of the model to help essentially create these reasoning traces, which help the entire thing work. And effectively, what we are doing with Copilot, Copilot Studio and connectors to all these business systems, think of it as we are creating GitHub Copilot like scenarios for every business system. That's what I think is going to have both what Amy referenced is business value and better grounding. But you're absolutely right in saying a lot of work we're doing with Fabric or Cosmos or PostgreSQL is about preparing that data so that it can be integrated with these AI projects.
Kirk Materne:
Thank you.
Brett Iversen:
Thanks, Kirk. Operator, we have time for one last question.
Operator:
Our last question will come from the line of Alex Zukin with Wolfe Research. Please proceed.
Alex Zukin:
Hey guys. Thanks for taking the question. I wanted to ask the AI question but from a Microsoft 365 Copilot perspective. I think you talked a little bit about starting to see some of those impacts positively in the quarter on the office business. I wanted to ask more broadly around that capacity constraint that you alluded to in your prepared remarks, Amy. And kind of how does the easing – how tied are we like as you invest for that CapEx and bring more of the capacity online. How much does that unlock or unlock the ability to deliver both a higher Azure AI number as well as a higher Microsoft 365 Copilot number.
Amy Hood:
Thanks for the question. It's a good opportunity to clarify. And I would not say that there is a capacity constraint on the Copilots. It's a real priority for us to make sure we optimize the allocation of our capacity to make sure that those per user businesses are able to continue to grow. And so think about that as our priority one. And so then what that does mean is capacity constraints when we have them, you'll tend to see them on the Azure infrastructure side, the consumption side of the business is a better way of thinking about it
Alex Zukin:
Perfect. Thank you.
Brett Iversen:
Thanks, Alex. That wraps up the Q&A portion of today's earnings call. Thank you for joining us today, and we look forward to speaking with all of you soon.
Satya Nadella:
Thank you all.
Amy Hood:
Thank you.
Operator:
This concludes today's conference. You may now disconnect your lines at this time. Enjoy the rest of your day.
Operator:
Greetings, and welcome to the Microsoft Fiscal Year 2024 Second Quarter Earnings Conference Call. At this time, all participants are in a listen-only mode. A question-and-answer session will follow the formal presentation. [Operator Instructions] As a reminder, this conference is being recorded. I would now like to turn the conference over to your host, Brett Iversen, Vice President of Investor Relations. Please go ahead.
Brett Iversen:
Good afternoon, and thank you for joining us today. On the call with me are Satya Nadella, Chairman and Chief Executive Officer; Amy Hood, Chief Financial Officer; Alice Jolla, Chief Accounting Officer; and Keith Dolliver, Corporate Secretary and Deputy General Counsel. On the Microsoft Investor Relations website, you can find our earnings press release and financial summary slide deck, which is intended to supplement our prepared remarks during today's call, and provides the reconciliation of differences between GAAP and non-GAAP financial measures. More detailed outlook slides will be available on the Microsoft Investor Relations website, when we provide outlook commentary on today's call. Microsoft, completed the acquisition of Activision Blizzard this quarter and we are reporting its results in our More Personal Computing segment, beginning on October 13, 2023. Accordingly, our Xbox content and services revenue growth investor metric includes the net impact of Activision. Additionally, our press release and slide deck contains supplemental information regarding the net impact of the Activision acquisition on our financial results. On this call, we will discuss certain non-GAAP items. The non-GAAP financial measures provided should not be considered as a substitute for or superior to the measures of financial performance prepared in accordance with GAAP. They are included as additional clarifying items to aid investors in further understanding the company's second-quarter performance in addition to the impact these items and events have on the financial results. All growth comparisons we make on the call today relate to the corresponding period of last year, unless otherwise noted. We will also provide growth rates in constant currency when available as a framework for assessing how our underlying businesses performed, excluding the effect of foreign currency rate fluctuations. Where growth rates are the same in constant currency, we will refer to the growth rate only. We will post our prepared remarks to our website immediately following the call until the complete transcript is available. Today's call is being webcast live and recorded. If you ask a question. It will be included in our live transmission, in the transcript, and in any future use of the recording. You can replay the call and view the transcript on the Microsoft Investor Relations website. During this call, we'll be making forward-looking statements which are predictions, projections, or other statements about future events. These statements are based on current expectations and assumptions that are subject to risks and uncertainties. Actual results could materially differ because of factors discussed in today's earnings press release, in the comments made during this conference call, and in the Risk Factors section of our Form 10-K, Forms 10-Q, and other reports and filings with the Securities and Exchange Commission. We do not undertake any duty to update any forward-looking statement. And with that, I'll turn the call over to Satya.
Satya Nadella:
Thank you, Brett. It was a record quarter driven by the continued strength of Microsoft Cloud, which surpassed $33 billion in revenue, up 24%. We’ve moved from talking about AI to applying AI at scale by infusing AI across every layer of our tech stack, we are winning new customers and helping drive new benefits and productivity gains. Now I'll highlight examples of our momentum and progress starting with Azure. Azure again took share this quarter with our AI advantage. Azure offers the top performance for AI training and inference in the most diverse selection of AI accelerators, including the latest from AMD and NVIDIA, as well as our own first-party silicon Azure Maia. And with Azure AI, we provide access to the best selection of foundation and open-source models, including both LLM and SLMs, all integrated deeply with infrastructure, data, and tools on Azure. We now have 53,000 Azure AI customers, over one-third are new to Azure over the past 12 months. Our new models of service offering makes it easy for developers to use LLM's from our partners like Cohere, Meta, and Mistral on Azure, without having to manage underlying infrastructure. We have also built the world's most popular SLMs, which offer performance comparable to larger models, but are small enough to run on a laptop or mobile device. Anker, Ashley, AT&T, EY, and Thomson Reuters, for example, are all already exploring how to use our SLM-5 for their applications. And we have great momentum with Azure OpenAI Service. This quarter we added support for OpenAI's latest models including GPT-4 Turbo, GPT-4 with Vision, DALL-E 3 as well as fine-tuning. We are seeing increased usage from AI-first start-ups like Moveworks, Perplexity, SymphonyAI, as well as some of the world's largest companies. Over half of the Fortune 500 use Azure OpenAI today including Ally Financial, Coca-Cola, and Rockwell Automation. For example, at CES this month, Walmart shared how it's using Azure OpenAI Service along with its own proprietary data and models to streamline how more than 50,000 associates work and transform how it's millions of customers’ shop. More broadly, customers continue to choose Azure to simplify and accelerate their cloud migrations. Overall, we are seeing larger and more strategic Azure deals with an increase in the number of $1 billion-plus Azure commitments. Vodafone, for example, will invest $1.5 billion in Cloud and AI services over the next 10 years as it works to transform the digital experience of more than 300 million customers worldwide. Now on to data. We are integrating the power of AI across the entire data stack. Our Microsoft Intelligent Data Platform brings together operational databases, analytics, governance, and AI to help organizations simplify and consolidate their data estates. Cosmos DB is the go-to database to build AI-powered apps at any scale powering workloads for companies in every industry from AXA and Kohl's to Mitsubishi and TomTom. KPMG, for example, has used Cosmos DB including its built-in native vector search capabilities along with Azure OpenAI service to power an AI assistant, which it credits with driving an up to 50% increase in productivity for its consultants. All-up, Cosmos DB data transactions increased 42% year-over-year and for those organizations who want to go beyond in-database vector search, Azure AI search offers the best hybrid search solution. OpenAI is using it for retrieval augmented generation as part of ChatGPT. And this quarter, we made Microsoft Fabric generally available, helping customers like Milliman and PwC go from data to insights to action, all within the same unified SaaS solution. Data stored in Fabric's multi-cloud data lake, OneLake increased 46% quarter-over-quarter. Now on to developers. From GitHub to Visual Studio, we have the most comprehensive and loved developer tools for the era of AI. GitHub revenue accelerated to over 40% year-over-year, driven by all-up platform growth and adoption of GitHub Copilot, the world's most widely deployed AI developer tool. We now have over 1.3 million paid GitHub copilot subscribers, up 30% quarter-over-quarter, and more than 50,000 organizations use GitHub Copilot business to supercharge the productivity of their developers from digital natives like Etsy and HelloFresh to leading enterprises like Autodesk, Dell Technologies, and Goldman Sachs. Accenture alone will rollout GitHub Copilot to 50,000 of its developers this year and we're going further making copilot ubiquitous across the entire GitHub platform and new AI-powered security features, as well as Copilot enterprise, which tailors Copilot to organization's code bases and allows developers to converse with it in natural language. We're also the leader in low-code no-code development helping everyone create apps, automate workflows, analyze data, and now build custom copilots. More than 230,000 organizations have already used AI capabilities in Power Platform, up over 80% quarter-over-quarter, and with Copilot Studio, organizations can tailor Copilot for Microsoft 365 or create their own custom copilots. It is already being used by over 10,000 organizations including An Post, Holland America, PG&E. In just weeks, for example, both PayPal and Tata Digital built copilots to answer common employee queries, increasing productivity and reducing support costs. We're also using this AI moment to redefine our role in business applications. Dynamics 365 once again took share as organizations use our AI-powered apps to transform their marketing, sales, service, finance, and supply-chain functions. And we are expanding our TAM by integrating Copilot into third-party systems too. In sales out Copilot has helped sellers at more than 30,000 organizations including Lumen Technologies and Schneider Electric to enrich their customer interactions using data from Dynamics 365 or Salesforce. And with our new Copilot for service employees at companies like Northern Trust can resolve client queries faster. It includes out-of-the-box integrations to apps like Salesforce, ServiceNow, and Zendesk. With our industry and cross-industry clouds, we're tailoring our solutions to meet the needs of specific industries. In healthcare, DAX Copilot is being used by more than 100 healthcare systems including Lifespan, UNC Health and UPMC to increase physician productivity and reduce burnout. And our Cloud for Retail was front and center at NRF with retailers from Canadian Tire Corporation, to Leatherman and Ralph Lauren sharing how they will use our solutions across the shopper journey to accelerate time to value. Now on to future of work. A growing body of evidence makes clear the role AI will play in transforming work. Our own research as well as external studies show as much as 70% improvement in productivity, using generative AI for specific work tasks. And overall early Copilot for Microsoft 365 users were 29% faster in a series of tasks like searching, writing, and summarizing. Two months in, we have seen faster adoption than either our E3 or E5 suites as enterprises like Dentsu, Honda, Pfizer, all deploy Copilot to their employees. And we are expanding availability to organizations of all sizes. We're also seeing a Copilot ecosystem begin to emerge. ISVs like Atlassian, Mural, and Trello, as well as customers like Air India, Bayer, and Siemens have all built plug-ins for specific lines of business that extend Copilot's capabilities. When it comes to Teams, we again saw record usage as organizations brought together collaboration chat, meetings, and calling on one platform and Teams has also become a new entry point for us. More than two-thirds of our enterprise Teams customers buy Phone, Rooms or Premium. All this innovation is driving growth across Microsoft 365. We now have more than 400 million paid Office 365 seats and organizations like BP, Elanco, ING Bank, Mediaset, WTW, all chose E5 this quarter to empower their employees with our best-in-class productivity apps along with advanced security compliance, voice, and analytics. Now on to Windows. In 2024, AI will become a first-class part of every PC. Windows PCs with built-in neural processing units were front and center at CES, unlocking new AI experiences to make what you do on your PC easier and faster from searching for answers and summarizing emails to optimizing performance and battery efficiency. Copilot in Windows is already available on more than 75 million Windows 10 and Windows 11 PCs and with our new Copilot key, the first significant change to the Windows keyboard in 30 years, we're providing one-click access. We also continue to transform how Windows is experienced and managed with Azure Virtual Desktop and Windows 365, introducing new features that make it simpler for employees to access and IT teams to secure their cloud PCs. Usage of cloud-delivered Windows increased over 50% year-over-year. And all-up, Windows 11 commercial deployments increased 2 times year-over-year as companies like HPE and Petrobras rolled out operating systems to employees. Now onto security. The recent security attacks, including the nation-state attack on our corporate systems, we reported a week and a half ago have highlighted the urgent need for organizations to move even faster to protect themselves from cyber threats. It's why last fall we announced a set of engineering priorities under our secure future initiative, bringing together every part of the company to advance cyber security protection across both new products and legacy infrastructure. And it's why we continue to innovate across our security portfolio as well as our operational security posture to help customers adopt a Zero Trust security architecture. Our industry-first unified security operations platform brings together our SIM Microsoft Sentinel, our XDR Microsoft Defender, and Copilot for security to help teams manage an increasingly complex security landscape. And with Copilot for security, we're now helping hundreds of early access customers including Cmax, Dow, LTI Mindtree, McAfee, Nucor Steel, significantly increase their SecOps team's productivity. This quarter, we extended copilot to Entra, Intune, and Purview. All-up, we have over 1 million customers, including more than 700,000 who use four or more of our security products like Arrow Electronics, DXC Technology, Freeport-McMoRan, Insight Enterprises, JB Hunt, and the Mosaic Company. Now on to LinkedIn. LinkedIn is now helping over 1 billion members learn, sell, and get hired. We continue to see strong global membership growth driven by member sign-ups in key markets like Germany and India. In an ever-changing job market, members are staying competitive through skill-building and knowledge-sharing. Over the last 12 months, members have added 680 million skills to their profiles, up 80% year-over-year. Our new AI-powered features are transforming the LinkedIn member experience, everything from how people learn new skills to how they search for jobs and engage with [indiscernible]. New AI features, including more personalized emails also continue to increase business ROI on the platform and our hiring business took share for the sixth consecutive quarter. And more broadly, AI is transforming our search and browser experience. We are encouraged by the momentum, earlier this month, we achieved a new milestone with 5 billion images created and 5 billion chats conducted to-date, both doubling quarter-over-quarter and both being an edge took share this quarter. We also introduced Copilot as a standalone destination across all browsers and devices, as well as a Copilot app on iOS and Android. And just two weeks ago, we introduced Copilot Pro providing access to the latest models for quick answers and high-quality image creation and access to Copilot for Microsoft 365 personal and family subscribers. Now on to gaming. This quarter we set all-time records for monthly active users in Xbox PC, as well as mobile, where we now have over 200 million monthly active users alone, inclusive of Activision Blizzard King. With our acquisition, we have added hundreds of millions of gamers to our ecosystem, as we execute on our ambition to reach more gamers on more platforms. With cloud gaming, we continue to innovate to offer players more ways to experience the games they love where and when and how they want, hours streamed increased 44% year-over-year. Great content is key to our growth and across our portfolio, I've never been more excited about our line-up of upcoming games. Earlier this month, we shared exciting new first-party titles coming this year to Xbox PC and Game Pass including Indiana Jones. And we've also announced launching significant updates this calendar year to many of our most durable franchises, which brings in millions of players each month, including Call of Duty, Elder Scrolls Online, and Starfield. In closing, we are looking forward to how AI-driven transformation will benefit people and organizations in 2024. With that, I'll hand it over to Amy.
Amy Hood:
Thank you, Satya, and good afternoon, everyone. This quarter, revenue was $62 billion, up 18% and 16% in constant currency. When adjusted for the prior year's Q2 charge, operating income increased 25% and 23% in constant currency, and earnings per share was $2.93, which increased 26% and 23% in constant currency. Results exceeded expectations and we delivered another quarter of double-digit top and bottom-line growth. Strong execution by our sales teams and partners drove share gains again this quarter across many of our businesses, as Satya referenced. In our commercial business, strong demand for our Microsoft cloud offerings, including AI services drove better-than-expected growth and large long-term Azure contracts. Microsoft 365 suite strength contributed to ARPU expansion for our office commercial business, while new business growth continued to be moderated for standalone products sold outside the Microsoft 365 suite. Commercial bookings were ahead of expectations and increased 17% and 9% in constant currency on a low expiry base. The strength in long-term Azure contracts mentioned earlier, along with strong execution across our core annuity sales motions, including healthy renewals drove our results. Commercial remaining performance obligation increased 17% and 16% in constant currency to $222 billion, roughly 45% will be recognized in revenue in the next 12 months, up 15% year-over-year. The remaining portion recognized beyond the next 12 months increased 19%. And this quarter, our annuity mix was 96%. In our consumer business, the PC and advertising markets were generally in line with our expectations. PC market volumes continued to stabilize at pre-pandemic levels [Technical Difficulty] Gaming console market was a bit smaller. As a reminder, my Q2 commentary includes the net impact of Activision from the date of acquisition, inclusive of purchase accounting, integration, and transaction-related expenses. The net impact includes adjusting for the movement of Activision content from our prior relationship as a third-party partner to first-party. At a company level, Activision contributed approximately 4 points to revenue growth, was a 2 point drag on adjusted operating income growth, and a negative $0.5 impact to earnings per share. This impact includes $1.1 billion from purchase accounting adjustments, integration and transaction-related costs, such as severance-related charges related to last week's announcement. FX was roughly in line with our expectations on total company revenue, segment-level revenue, COGS, and operating expense growth. Microsoft Cloud revenue was $33.7 billion, ahead of expectations, and grew 24% and 22% in constant currency. Microsoft Cloud gross margin percentage was 72%, relatively unchanged year-over-year. Excluding the impact of the change in accounting estimate for useful lives, gross margin percentage increased roughly 1 point, driven by improvement in Azure and Office 365, partially offset by the impact of scaling our AI infrastructure to meet growing demand. Company gross margin dollars increased 20% and 18% in constant-currency and gross margin percentage increased year-over-year to 68%. Excluding the impact of the change in accounting estimate, gross margin percentage increased roughly 2 points, even with the impact of $581 million from purchase accounting adjustments, integration, and transaction-related costs from the Activision acquisition. Growth was driven by improvement in devices, as well as the improvement in Azure and Office 365 as just mentioned. Operating expenses increased 3% with 11 points from the Activision acquisition, partially offset by 7 points of favorable impact from the prior year Q2 charge. The Activision impact includes $550 million from purchase accounting adjustments, integration, and transaction-related cost. At a company level, headcount at the end of December was 2% lower than a year ago. Operating margins increased roughly 5 points year-over-year to 44%. Excluding the impact of the change in accounting estimate, operating margins increased roughly 6 points driven by the higher gross margin noted earlier, the favorable impact from the prior year Q2 charge, and improved operating leverage through disciplined cost control. Now, to our segment results. Revenue from Productivity and Business Processes was $19.2 billion and grew 13% and 12% in constant currency, ahead of expectations, primarily driven by better-than-expected results in LinkedIn. Office commercial revenue grew 15% and 13% in constant currency. Office 365 commercial revenue increased 17% and 16% in constant currency, in line with expectations, driven by healthy renewal execution and ARPU growth from continued E5 momentum. Paid Office 365 commercial seats grew 9% year-over-year to over $400 million with installed base expansion across all customer segments. Seat growth was again driven by our small and medium business and frontline worker offerings, offset by the continued growth trends in new standalone business noted earlier. Office commercial licensing declined 17% and 18% in constant currency with continued customer shift to cloud offerings. Office Consumer revenue increased 5% and 4% in constant currency with continued momentum in Microsoft 355 subscriptions, which grew 16% to 78.4 million. LinkedIn revenue increased 9% and 8% in constant currency, ahead of expectations, driven by slightly better-than-expected performance across all businesses. In our Talent Solutions business bookings growth was again impacted by weaker hiring environment in key verticals. Dynamics revenue grew 21% and 19% in constant currency, driven by Dynamics 365, which grew 27% and 24% in constant currency with continued growth across all workloads. Bookings growth was impacted by weaker new business, primarily in Dynamics 365 ERP and CRM workloads. Segment gross margin dollars increased 14% and 12% in constant currency and gross margin percentage increased slightly year-over-year. Excluding the impact of the change in accounting estimate, gross margin percentage increased roughly 1 point, primarily driven by improvement in Office 365. Operating expenses decreased 5% and 6% in constant currency, with 5 points of favorable impact from the prior-year Q2 charge. Operating income increased 26% and 24% in constant currency. Next, the Intelligent Cloud segment, revenue was $25.9 billion, increasing 20% and 19% in constant currency, ahead of expectations, with better-than-expected results across all businesses. Overall server products and cloud services revenue grew 22% and 20% in constant currency. Azure and other cloud services revenue grew 30% and 28% in constant-currency, including 6 points of growth from AI services. Both AI and non-AI Azure services drove our outperformance. In our per-user business, the Enterprise Mobility and Security installed base grew 11% to over 268 million seats with continued impact from the growth trends in new standalone business noted earlier. In our on-premises server business, revenue increased 3% and 2% in constant currency, ahead of expectations, driven primarily by the better-than-expected demand related to Windows Server 2012 end of support. Enterprise and partner services revenue increased 1% and was relatively unchanged in constant currency with better-than-expected performance across enterprise support services and industry solutions. Segment gross margin dollars increased 20% and 18% in constant currency and gross margin percentage was relatively unchanged. Excluding the impact of the change in accounting estimate, gross margin percentage increased roughly 1 point, driven by the improvement in Azure noted earlier, partially offset by the impact of scaling our AI infrastructure to meet growing demand. Operating expenses decreased 8% and 9% in constant currency, with 9 points of favorable impact from the prior year Q2 charge, operating income grew 40% and 37% in constant currency. Now, to more Personal Computing. Revenue was $16.9 billion, increasing 19% and 18% in constant currency, in line with expectations overall. Growth includes 15 points of net impact from the Activision acquisition. Windows OEM revenue increased 11% year-over-year, ahead of expectations, driven by slightly better performance and higher monetizing consumer markets. Windows Commercial products and cloud services revenue increased 9% and 7% in constant-currency, below expectations primarily [Technical Difficulty] period revenue recognition from the mix of contracts. Annuity billings growth remains healthy. Devices revenue decreased 9% and 10% in constant currency, ahead of expectations due to stronger execution in the commercial segment. Search and news advertising revenue ex-TAC increased 8% and 7% in constant currency, relatively in line with expectations, driven by higher search volume, offset by negative impact from a third-party partnership. And in gaming, revenue increased 49% and 48% in constant currency, with 44 points of net impact from the Activision acquisition. Total gaming revenue was in line with expectations of stronger-than-expected performance from Activision was offset by the weaker-than-expected console market noted earlier. Xbox content and services revenue increased 61% and 60% in constant currency, driven by 55 points of net impact from the Activision acquisition. Xbox hardware revenue grew 3% and 1% in constant currency. Segment gross margin dollars increased 34% and 32% in constant currency with 17 points of net impact from the Activision acquisition. Gross margin percentage increased roughly 6 points year-over-year, driven by higher devices gross margin and sales mix shift to higher-margin businesses. Operating expenses increased 38% with 48 points of impact from the Activision acquisition, partially offset by 6 points of favorable impact from the prior year Q2 charge. Operating income increased 29% and 26% in constant currency. Now back to total company results. Capital expenditures, including finance leases were $11.5 billion, lower-than-expected due to delivery for a third-party capacity contract shifting from Q2 to Q3. Cash paid-for PP&E was $9.7 billion. These data center investments support our cloud demand, inclusive of needs to scale our AI infrastructure. Cash flow from operations was $18.9 billion, up 69% driven by strong cloud billings and collections on a prior year comparable that was impacted by lower operating income. Free cash flow was $9.1 billion, up 86% year-over-year, reflecting the timing of cash paid-for property and equipment. This quarter, other income and expense was in line with expectations, negative $506 million, driven by interest expense and net losses on investments, partially offset by interest income. Our effective tax rate was approximately 18%. And finally, we returned $8.4 billion to shareholders through dividends and share repurchases. Now moving to our Q3 outlook, which unless specifically noted otherwise is on a US dollar basis. First FX, based on current rates, we expect FX to increase total revenue and segment-level revenue growth by less than 1 point. And we expect no impact to COGS and operating expense growth. In commercial bookings, strong execution across our core annuity sales motions, including healthy renewals along with long-term Azure commitments should drive healthy growth on a growing expiry base. Microsoft Cloud gross margin percentage should decrease roughly 1 point year-over-year, excluding the impact from the accounting estimate change, Q3 cloud gross margin percentage will be relatively flat as improvement in Office 365 and Azure will be offset by sales mix shift to Azure, as well as the impact of scaling our AI infrastructure to meet growing demand. We expect capital expenditures to increase materially on a sequential basis, driven by investments in our cloud and AI infrastructure and the flip of a delivery date from Q2 to Q3 from a third-party provider noted earlier. As a reminder, there can be normal quarterly spend variability in the timing of our cloud infrastructure build-out. Next to segment guidance. In Productivity and Business Processes, we expect revenue of $19.3 billion to $19.6 billion or growth between 10% and 12%. In Office Commercial revenue growth will again be driven by Office 365 with seat growth across customer segments and ARPU growth through E5. We expect Office 365 revenue growth to be approximately 15% in constant currency. While it's early days for Microsoft 365 Copilot, we're excited by the adoption we've seen to date and continue to expect revenue to grow over time. In our on-premise business, we expect revenue to decline in the low 20s. In Office Consumer, we expect revenue growth in the mid-to-high single-digits, driven by Microsoft's 365 subscriptions. For LinkedIn, we expect revenue growth in the mid-to-high single digits, driven by continued growth across all businesses. And in Dynamics, we expect revenue growth in the mid-teens, driven by Dynamics 365. For Intelligent Cloud, we expect revenue of $26 billion to $26.3 billion or growth between 18% and 19%. Revenue will continue to be driven by Azure, which, as a reminder, can have quarterly variability, primarily from our per-user business and from in-period revenue recognition, depending on the mix of contracts. In Azure, we expect Q3 revenue growth in constant currency to remain stable to our stronger-than-expected Q2 results. Growth will be driven by our Azure consumption business with continued strong contribution from AI. Our per-user business should see benefit from Microsoft 365 Suite momentum though we expect continued moderation in seat growth rates given the size of the installed base. In our on-premises server business, we expect revenue growth in the low-to-mid single-digits with continued hybrid demand, including licenses running in multi-cloud environments. And in the enterprise and partner services revenue should decline approximately 10% on a high prior year comparable for enterprise support services and more Personal Computing, we expect revenue of $14.7 billion, $15.1 billion or growth between 11% and 14%. Windows OEM revenue growth should be relatively flat as PC market unit volumes continue at pre-pandemic levels. In Windows Commercial products and cloud services, customer demand for Microsoft 365 and our Advanced Security Solutions should drive revenue growth in the mid-teens. As a reminder, our quarterly revenue growth can have variability, primarily from in-period revenue recognition, depending on the mix of contracts. In Devices, revenue should decline in the low-double-digits as we continue to focus on our higher-margin premium products. Search and news advertising ex-TAC revenue growth should be in the mid-to-high single-digits, about 8 points higher than overall search and news advertising revenue, driven by continued volume strength. And in gaming, we expect revenue growth in the low 40s, including approximately 45 points of net impact from the Activision acquisition. We expect Xbox content and services revenue growth in the low-to-mid 50s, driven by approximately 50 points of net impact from the Activision acquisition. Hardware revenue will decline year-over-year. Now back to company guidance. We expect COGS between $18.6 billion to $18.8 billion, including approximately $700 million of amortization of acquired intangible assets from the Activision acquisition. We expect operating expenses of $15.8 billion to $15.9 billion, including approximately $300 million from purchase accounting, integration, and transaction-related costs from the Activision acquisition. Other income and expenses should be roughly negative $600 million as interest income will be more than offset by interest expense and other losses. As a reminder, we are required to recognize gains or losses on our equity investments, which can increase quarterly volatility. We expect our Q3 effective tax rate to be in line with our full-year rate, which we now expect to be approximately 18%. Now, some additional thoughts on the full-fiscal year. First FX, assuming current rates remain stable, we now expect FX to increase Q4 and full-year revenue growth by less than 1 point. We continue to expect no meaningful impact to full-year COGS or operating expense growth. Second Activision. For the full-year FY 2024, we expect Activision to be accretive to operating income, when excluding purchase accounting, integration and transaction-related cost. At a total company level, we delivered strong results in H1 and demand for our Microsoft Cloud continues to drive the growth in our outlook for H2. Our commitment to scaling our cloud and AI investment is guided by customer demand and a substantial market opportunity. As we scale these investments, we remain focused on driving efficiencies across every layer of our tech stack and disciplined cost management across every team. Therefore, we expect full-year operating margins to be up 1 to 2 points year-over-year, even as AI capital investments drive COGS growth. This operating margin expansion excludes the impact from the Activision acquisition and the headwind from the change in useful lives last year. In closing, we are focused on execution. So our customers can realize the benefits of AI productivity gains as we invest to lead this AI platform wave. With that, let's go to Q&A, Brett.
Brett Iversen:
Thanks Amy. We'll now move over to Q&A. Out of respect for others on the call, we request the participants please only ask one question. Joe, can you please repeat your instructions?
Operator:
[Operator Instructions] And our first question comes from the line of Mark Moerdler with Bernstein Research. Please proceed.
Mark Moerdler:
Thank you very much. Congratulations on the strong quarter and thanks for letting me ask the question. Amy, you've discussed Azure being stable and you deliver Azure growth stability, but if we drill in one layer, we see Azure AI [aiming] (ph) to become a bigger portion of the revenue. I understand that separating what is directly AI revenue versus other IaaS, PaaS revenue that are leveraging well driven by AI is difficult, can you help me with two related questions? Optimization has been stabilizing and at some point, it should be part of the revenue flow. How should we think about what happens then, do we see non-directly AI consumption being flattish or do we see a rebound as the cloud shift continues and the need for data of inferencing grows? Second point. On AI, where are we in the journey from training driving most of Azure AI usage to inferencing? When do you think we start to see pick-up in non-Microsoft inferencing kick in, when do you think we could hit the point where inferencing is the bigger part of the driver? Thank you.
Satya Nadella:
You want me to go first and...
Amy Hood:
You go first and I'll take the technical.
Satya Nadella:
Yes, let me -- just on the inferencing and training, most of what you've seen for the most part is all inferencing. So, none of the large model training stuff is in any of our higher numbers at all. What small batch training, so somebody is doing fine-tuning or what have you, that will be there, but that's sort of a minor part. So, most of what you see in the Azure number is broadly inferencing. And Mark, I think it may be helpful to sort of think about, like what is the new workload in AI? The new workload in AI, obviously, in our case starts with one of the frontier -- I mean, starts with the Frontier model Azure OpenAI. But it's not just about just one model, right. So, you first -- you take that model, you do RLHF, you may do some fine-tuning, you do retrieval, which means you are sort of either heating some storage meter or you're heating some compute meters. And so to -- and by the way, you will also distil a large model to a small model and that would be a training perhaps. But that's a small batch training that uses essentially inference infrastructure. So, I think that's what's happening. So you could even say these AI workloads themselves will have a lifecycle which is they'll get rebuilt, then there'll be continuously optimized over time. So, that's sort of one-side. And I think if I understand your question, what's happening with the traditional optimization, and I think last quarter we said. One, we're going to continue to have these cycles where people will build new workloads, they will optimize the workloads and then they'll start new workloads. So I think that that's what we continue to see. But that period of massive, I'll call it, optimization only and no new workloads start, that I think has ended at this point. So what you're seeing is much more of that continuous cycles by customers, both whether it comes to AI or whether it comes to the traditional workloads.
Amy Hood:
No, maybe I'll just add just a few things to that. I think whether you use the word lapping, these optimization comparables or the comparables easing, is all sort of the same thing, that we're getting to that point, in H2 that's absolutely true. We'd like to talk about the contribution of AI specifically for the reason Satya talked about, these are -- this is starting to see the application of AI at scale. And we want to be able to show people, this is how that point will work, it's inferencing workloads where people are expecting productivity gains, other benefits that grow revenue and so, I do think about those as both related. And ultimately the TAM that we go after is best sort of across both of those, both AI workload and I guess, “non-AI workload” although to Satya's point, you need all of it.
Mark Moerdler:
Perfect. Thank you very much for the deep answer.
Brett Iversen:
Thanks, Mark. Joe, next question, please.
Operator:
Our next question comes from the line of Brent Thill with Jefferies. Please proceed.
Brent Thill:
Good afternoon. Amy, the margin improvement is pretty shocking to most considering the investments that you and Satya are putting into AI. I'm curious if you could just walk through, how this is possible and what you're seeing so far in some of the costs that you're trying to manage as you scale up AI?
Amy Hood:
Thanks, Brent. First of all, thanks for the question. The teams are obviously been hard at work on this topic. We do point out that, Q2 because of the impact of the charge a year ago, you're seeing larger margin improvement than I would say, sort of a run-rate margin improvement. So, let me first say that. Secondly, the absolute margin improvement has also been very good and it speaks to, I think one of the things Satya talked about and I reiterated a bit, which is that, we want really to make sure we're making investments, we're making them in consistency across the tech stack. The tech stack we're building, no matter what team is on, is inclusive of AI enablement. And so think about as building that consistency without needing to add a lot of resources to do that. It's been a real pivot of our entire investment infrastructure to be working on this work. And I think that's important, because it means you're shifting to an AI-first position, not just in the language we use, but in what people are working on day-to-day. That does obviously create a leverage opportunity. There has also been really good work put in by many teams on improving the gross margin of the products; we talked about it with Office 365, we talked about in Azure core. We even talked about it across our devices portfolio, where we've seen material improvements over the course of the year. And so, when you kind of take improvements at the gross margin level, plus this consistency of re-pivoting our workforce toward the AI-first work we're doing, without adding material number of people to the workforce, you end up with that type of leverage. And we still need to be investing. And so, the important part, invest towards the thing that's going to shape the next decade and continue to stay focused on being able to deliver your day-to-day commitments. And so it's a great question. And hopefully, that helps piece apart a few of the components.
Brent Thill:
Thanks, Amy.
Brett Iversen:
Thanks, Brent. Joe next question, please.
Operator:
Our next question comes from the line of Kash Rangan with Goldman Sachs. Please proceed.
Kash Rangan:
Hi, thank you very much. A superb quarter of great improvements. Just one question for you Satya. Cloud computing changed the tech stack in ways that we could not imagine 10 years back, the nature of the database layer, the operating system layer, every layer just changed dramatically. How do you foresee generative AI changing the tech stack as we know it? Thank you so much.
Satya Nadella:
Yes, I think it's going to have a very foundational impact. In fact, you could say the core compute architecture itself changes, everything from power, power density to the data center design, to what used to be the accelerator, now is the sort of the main CPU, so to speak, or the main compute unit. And so, I think in the network, the memory architecture, all of it. So as the core computer architecture changes, I think every workload changes. And so yes, so there is a full, like, take our data layer, the most exciting thing for me in the last year has been to see how our data layer has evolved to be built for AI, right? If you think about Fabric, one of the genius of Fabric is to be able to say, let's separate out storage from the compute layer. In compute we'll have traditional SQL, we’ll have Spark. And by the way, you can have an Azure AI job on top of the same data lake, so to speak, or the lakehouse pattern. And then the business model you can combine all of those different compute. So that's the type of compute architecture. So it's sort of a -- so that's just one example. The tool stuff is changing. Office, I mean if you think about what -- if I look at Copilot; Copilots extensibility with GPT, Copilot apps to the Copilot stack, that's another sort of part of what's happening to the tech stack. So yes, I mean, definitely builds. I mean. I do believe, being in the cloud has been very helpful to build AI. But now, AI is just redefining what it means to have, what the cloud looks like, both at the infrastructure level and the app model.
Kash Rangan:
Terrific. Thank you so much.
Brett Iversen:
Thanks, Kash. Joe, our next question, please.
Operator:
Our next question comes from the line of Karl Keirstead with UBS. Please proceed.
Karl Keirstead:
Thank you. I wanted to return to AI, the six point AI lift to Azure is just extraordinary. But I wanted to ask you about your progress in standing up the infrastructure to meet that demand. If you feel like Microsoft is supply GPU-constrained. Is the success you've had maybe working through some of the scaling bottlenecks that some of the other cloud infrastructure providers have talked about, a little bit maybe on the infrastructure scaling front might be interesting. Thank you.
Amy Hood:
Thanks, Karl. Maybe I'll start and Satya feel free to add on. I think we feel really good about where we have been in terms of adding capacity. You started to see the acceleration in our capital expense starting almost a year ago, and you've seen us scale through that process. And that is going toward as we talked about Servers and also new data center footprints to be able to meet what we see as this demand and really changing demand as we look forward. And so, I do feel like the team has done a very good job. I feel like, primarily obviously, this is being built by us, but we've also used third-party capacity to help when we could have that help us in terms of meeting customer demand. And I think looking forward, you'll tend to C&I guide toward it, accelerated capital expense to continue to be able to add capacity in the coming quarters, given what we see in terms of pipeline.
Brett Iversen:
Thanks, Karl. Joe, next question, please.
Operator:
Our next question comes from the line of Brad Zelnick with Deutsche Bank. Please proceed.
Brad Zelnick:
Great, thank you so much for taking the question. The early market feedback that we're all hearing on Microsoft 365 copilot is very powerful. Can you provide more granularity on what you're seeing in terms of adoption trends versus perhaps other new product introductions in the past, what if anything is holding it back, and how much of a priority is it to get it in the hands of customers? To what lengths might you go to incentivize just getting it out in the market? Thank you.
Satya Nadella:
No, thank you for the question, Brad. So, a couple of things. In my comments I said increase in relation to our previous suites like, let's say, E3 or E5. Whatever two months in, it's definitely much faster than that. And so, from that perspective. It's exciting to see, I’d say, the demand signal, the deployment signal. I was looking at by tenant, even usage, it's faster than anything else because it's easier, right. I mean, it's sort of -- it shows up in your app, if you click on it, like any ribbon thing and it becomes a daily habit. So it in fact, it reminds me a little bit of sort of the back-in-the day of PC adoption, right. It's kind of -- I think it first starts off with few people having access. There are many companies that are doing standard issue, right. So just like PCs became standard issue at some point after PCs being adopted by early adopters. I think that's the cycle that at least we expect. In terms of what we're seeing, it's actually interesting, If you look at the data we have, summarization, that's what it's like number-one, like I'm doing summarization of Teams meetings inside of Teams, during the meeting, after the meeting, word documents summarization, I get something in email on summarizing. So summarization has become a big deal. Drafts, right, you're drafting emails, drafting documents. So, anytime you want to start something, the blank page thing goes away and you start by prompting and drafting. Chat, to me, the most powerful feature is now you have the most important database in your company, which happens to be the database of your documents and communications. It is now queryable by natural language in a powerful way, right. I can go and say, what are all the things Amy said, I should be watching out for next quarter and it will come out with great detail. And so Chat, summarization, draft, also by the way, actions. One of the most used thing is, here's the Word document, go complete, I mean, create a PowerPoint for me. So, those are the stuff that is also beginning. So, I feel like these all become -- but fundamentally, what happens is, if you remember the PC adoption cycle, what it did was work artifact and work flow changed, right. You can imagine what forecasting was before excel and email and what it was after. So similarly, you'll see work and workflow change as people summarize faster, draft regulatory submissions faster. Chat to get knowledge from your business. And so, those are the things that we are seeing as overall patterns.
Amy Hood:
And maybe just to add two points. One of the exciting things as I said for some companies, it's going to be standard issue like PC, for other companies, they may want to do a land with a smaller group, see the productivity gains and then expand. And so being able to lift some of the seat requirements that we did earlier this month, it's really going to allow customers to be able to use that approach too. And the other thing I would add, we always talk about in enterprise software, you sell software, then you wait and then it gets deployed, and then after deployment, you want to see usage. And in particular, what we've seen and you would expect this, in some ways with Copilot even in the early stages, obviously, deployment happens very quickly. But really what we're seeing is engagement grow. As to Satya's point on how you learn and your behavior changes you see engagement grow with time. And so I think those are just to put a pin in that, because it's an important dynamic when we think about the optimism you hear from us.
Brad Zelnick:
Excellent, thank you so much.
Brett Iversen:
Thanks, Brad. Joe, next question, please.
Operator:
Our next question comes from the line of Mark Murphy with J.P. Morgan. Please proceed.
Mark Murphy:
Yeah. Thank you very much. Is it possible to unpack the 6 point AI services tailwind, it's just to help us understand which elements ramped up by the three incremental points. For instance, is it more of the open AI inferencing, GitHub Copilot, other Copilots, the Azure OpenAI service, third party LLMs running on Azure. I'm just wondering, where did you see the strongest step-up in that activity?
Amy Hood:
Mark, without getting into tons of line items, it's more simple to think of it as really, it's people adopting it for inferencing at the API generally. I mean that's the easiest way to think about it. And we also saw growth in GitHub Copilot which you talked -- which Satya talked about and we saw a growing number of third parties using it in some small ways for training. But this is primarily an inferencing workload right now in terms of what's driving that number. We used to think of it that way.
Satya Nadella:
Azure OpenAI and then OpenAIs on APIs on top of Azure would be the sort of the major drivers. But there is a lot of the small batch training that goes on, whether it's let Jeff for fine-tuning. And then lot of people who are you starting to use models as a service with all the other new models, but it's predominantly Azure open AI today.
Mark Murphy:
Thank you.
Brett Iversen:
Thanks, Mark. Joe, next question, please.
Operator:
Our next question comes from the line of Brad Reback with Stifel. Please proceed.
Brad Reback:
Great, thanks very much. Amy for many, many years in Commercial Office 365 seat growth has far outpaced ARPU and over the last couple of quarters, we're getting a convergence, obviously, as the seat count gets really large. As we look-forward, should they run even for a period of time or should we expect ARPU to outpace seat growth here in the short term? Thanks.
Amy Hood:
That's a great question, Brad. Let me split apart the components. And then we can come back to whether they should equalize or just go on sort of a bit, actually believe it or not, somewhat independent trajectory and I will explain why I say that. Your seat growth as we talk about is primarily from, at this point, small and medium-size businesses and really frontline workers scenarios. And to your point on occasion, those are lower ARPU seats, but there are also -- there are new seats and so you see that in the seat count number. And as we get through and we've seen that come down a little bit quarter-over-quarter and we've guided for that really to happen again next quarter, but a very separate thing is being able to add ARPU. And traditionally, and again this quarter, right, that's come over-time from E3. Then from E5. And we're continuing to see very healthy seat momentum and you heard very good renewals. So, all of that, right, completely independent in some way from seat growth. Then the next thing, that actually we just talked about, maybe in Brad's question I'm trying to recall is that, you're going to see Copilot revenue will run there as ARPU, right. That won't show a seat growth. So you'll have E3, E5 transition, Copilot, all show-up in ARPU over time, and then you’ll have the seat growth be primarily still small business and frontline worker and maybe new industry scenarios. So, I tend to not really, Brad, think about them as related lines, believe it or not. I think about them as sort of unique Independent motions we run and there is still room for seat growth and obviously with the levers we've talked about, there's room for ARPU growth as well.
Brad Reback:
That's great. Thanks very much.
Brett Iversen:
Thanks, Brad. Joe we have time for one last question.
Operator:
Our last question will come from the line of Tyler Radke with Citi. Please proceed.
Tyler Radke:
Thanks for taking my question. Satya your enthusiasm about GitHub Copilot was noticeable on the conference call and at the AI Summit in New York last week. I'm wondering how you're thinking about pricing, obviously, this is driving pretty incredible breakthroughs and productivity for developers. But how do you think about your ability to drive ARPU on the GitHub Copilot over-time and just talk us through how you're thinking about the next phase of new releases there?
Satya Nadella:
Yeah. I mean -- it's -- I always go back to sort of my own conviction that this generation of AI is going to be different, started with the move from 2.5 to 3 of GPT. And then it's use inside of developer scenario with GitHub copilot and so yes. I think this is the place where it's most evolved. In terms of its economic benefits or productivity benefits and you see it. We see it inside of Microsoft, we see it in all of the key studies we put out of customers, everybody had talked to its pick-up, but it is the one place where it's becoming standard issue for any developer is like if you takeaways spell check from Word, I'll be unemployable. And similarly, it will be like -- I think GitHub Copilot becomes core to anybody who is doing software development. The thing that you brought up is a little bit of a continuation to how Amy talked about, right. So you are going to start seeing people think of these tools as productivity enhancers, right. I mean, if I look at it, our ARPUs have been great, but they're pretty low.. You know even though we've had a lot of success, it's not like we had a high-priced ARPU company. I think what you're going to start finding is, whether it's sales copilot or service copilot or GitHub Copilot of security copilot. They are going to fundamentally capture some of the value they drive in terms of the productivity of the OpEx, right. So it's like 2 points, 3 points of OpEx leverage would be goal is on software spend. I think that's a pretty straightforward value equation. And so that's the first time, I mean this is not something we've been able to make the case for before whereas now I think we have that case. Then even the horizontal copilot is what Amy was talking about, which is at the Office 365 or Microsoft 365 level, even there, you can make the same argument whatever ARPU we may even have with E5, now, you can see incrementally as a percentage of the OpEx, how much would you pay for a copilot to give you more time savings for example. And so yes, I think all up, I do see this as a new vector for us in what I'll call the next phase of knowledge work and frontline work even in their productivity and how we participate. And I think GitHub copilot, I never thought of the tools business as fundamentally participating in the operating expenses of a company's spend on, let's say, development activity and now you're seeing that transition, it is just not tools, it's about productivity of your dev team.
Brett Iversen:
Thanks, Tyler. That wraps up the Q&A portion of today's earnings call. Thank you for joining us today and we look forward to speaking with all of you soon.
Amy Hood:
Thank you.
Satya Nadella:
Thank you.
Operator:
This concludes today's conference. You may now disconnect. Enjoy the rest of your evening.
Operator:
Greetings, and welcome to the Microsoft Fiscal Year 2024 First Quarter Earnings Conference Call. At this time, all participants are in a listen-only mode. A question-and-answer session will follow the formal presentation. [Operator Instructions] As a reminder, this conference is being recorded. I would now like to turn the call over to your host, Brett Iversen, Vice President of Investor Relations. Mr. Iversen, please go ahead.
Brett Iversen:
Good afternoon, and thank you for joining us today. On the call with me are Satya Nadella, Chairman and Chief Executive Officer; Amy Hood, Chief Financial Officer; Alice Jolla, Chief Accounting Officer; and Keith Dolliver, Corporate Secretary and Deputy General Counsel. On the Microsoft Investor Relations website, you can find our earnings press release and financial summary slide deck, which is intended to supplement our prepared remarks during today's call, and provides the reconciliation of differences between GAAP and non-GAAP financial measures. More detailed outlook slides will be available on the Microsoft Investor Relations website when we provide outlook commentary on today's call. Microsoft, completed the acquisition of Activision Blizzard, on October 13, 2023. We will share more on the expected impact of the Activision acquisition during the outlook commentary portion of today's call. On this call we will discuss certain non-GAAP items. The non-GAAP financial measures provided should not be considered as a substitute for or superior to the measures of financial performance prepared in accordance with GAAP. They are included as additional clarifying items to aid investors in further understanding the company's first-quarter performance, in addition to the impact these items and events have on the financial results. All growth comparisons we make on the call today, relate to the corresponding period of last year unless otherwise noted. We'll also provide growth rates in constant currency when available as a framework for assessing how our underlying businesses performed, excluding the effect of foreign currency rate fluctuations. Where growth rates are the same in constant currency, we will refer to the growth rate only. We will post our prepared remarks to our website immediately following the call until the complete transcript is available. Today's call is being webcast live and recorded. If you ask a question, it will be included in our live transmission in the transcript and in any future use of the recording. You can replay the call and view the transcript on the Microsoft Investor Relations website. During this call, we'll be making forward-looking statements, which are predictions, projections or other statements about future events. These statements are based on current expectations and assumptions that are subject to risks and uncertainties. Actual results could materially differ because of factors discussed in today's earnings press release, in the comments made during this conference call, and in the Risk Factors section of our Form 10-K, Form 10-Q, and other reports and filings with the Securities and Exchange Commission. We do not undertake any duty to update any forward-looking statement. And with that, I'll turn the call over to Satya.
Satya Nadella:
Thank you, Brett. We are off to a strong start to the fiscal year, driven by the continued strength in Microsoft Cloud, which surpassed $31.8 billion in quarterly revenue, up 24%. With Copilots, we are making the age of AI real for people and businesses everywhere. We are rapidly infusing AI across every layer of the tech stack, and for every role and business process to drive productivity gains for our customers. Now I'll highlight examples of our progress starting with infrastructure. Azure again took share as organizations bring their workloads to our cloud. We have the most comprehensive cloud footprint with more than 60 data center regions worldwide, as well as, the best AI infrastructure for both training and inference. And we also have our AI services deployed in more regions, than any other cloud provider. This quarter, we announced the general availability of our next-generation H100 Virtual Machines. Azure AI provides access to best-in-class frontier models from OpenAI and open-source models, including our own, as well as from Meta and Hugging Face, which customers can use to build their own AI apps while meeting specific cost latency, and performance needs. Because of our overall differentiation more than 18,000 organizations now use Azure OpenAI services, including new to Azure customers. And we are expanding our reach with digital-first companies with OpenAI APIs as leading AI start-ups use OpenAI to power their AI solutions, therefore, making them Azure customers as well. We continue to see more cloud migrations with Azure Arc. We're meeting customers where they are, helping them run apps across on-prem edge and multi-cloud environments. We now have 21,000 Arc customers up 140% year-over-year. We are the only other cloud provider to run Oracle's database services, making it simpler for customers to migrate their on-prem Oracle databases to our cloud. Customers like PepsiCo and Vodafone will have access to a seamless fully integrated experience for deploying, managing, and using Oracle database instances on Azure. And we are the cloud of choice for customers' SAP workloads too. Companies like Brother Industries, Hanes, ZEISS, and ZF Group all run SAP on Azure. Now on to data, in the age of Copilots, organizations are looking to consolidate their data estate, that's why with our Microsoft Intelligent Data Platform, we are bringing together operational data stores, analytics, and governance. More than 73% of the Fortune 1000 use three or more of our data solutions today. And with Microsoft Fabric, we are unifying compute, storage, and governance into one end-to-end analytical solution with an all-inclusive business model. More than 16,000 customers are actively using Fabric, including over 50% of the Fortune 500. Now on to developers. With GitHub Copilot, we are increasing developer productivity by up to 55%, while helping them stay in the flow and bringing the joy back to coding. We have over 1 million paid Copilot users and more than 37,000 organizations have subscribed to Copilot for business, up 40% quarter-over-quarter with significant traction outside the United States. This quarter we added new capabilities with GitHub Copilot Chat, which are already being used by both digital natives like Shopify, as well as, leading enterprises like Maersk and PwC to supercharge the productivity of their software developers. All up, the number of developers using GitHub has increased 4x since our acquisition five years ago. We've also brought Copilot to Power Platform, enabling anyone to use natural language to create apps, build virtual agents and analyze data. More than 126,000 organizations, including 3M, Equinor, Lumen Technologies, Nationwide, PG&E, and Toyota have all used Copilot in Power Platform to date. EY for example has enabled Copilot for all 170,000 plus Power Platform users at the company. And this quarter we added new Copilot capabilities to Power Pages making it possible to build a data-driven website using just a few sentences or clicks. Finally, Power Apps remains the market leader and low-code no-code development, now with 20 million monthly active users, up 40% year-over-year. Now on to business applications, all-up Dynamics 365 took share for the 10th consecutive quarter. We're using this AI inflection point to redefine our role in business applications. We are becoming the Copilot-led business process transformation layer on top of existing CRM systems like Salesforce. For example, our Sales Copilot help sellers that more than 15,000 organizations including Rockwell Automation, Sandvik Coromant, Securitas, and Teleperformance, personalize customer interactions based on data from third-party CRMs. We're also bringing Copilot to Dynamics 365 to help with everything from suggested actions and content ideas, to faster access to valuable business data. And this quarter, we introduced Copilot in Dynamics 365 Field Service, to help streamline frontline tasks. Now on to industry and cross-industry clouds. In healthcare, our Dragon Ambient eXperience solution helps clinicians automatically document patient interactions at the point of care. It's been used across more than 10 million interactions to date. And with DAX Copilot, we are applying generative AI models to draft high-quality clinical notes in seconds, increasing physician productivity and reducing burnout. For example, Atrium Health, a leading provider in Southeast United States credits DAX Copilot with helping its physicians each save up to 40 minutes per day in documentation time. We are also introducing healthcare data solutions in Microsoft Fabric, enabling providers like Northwestern Medicine and SingHealth to unify health data in a secure, compliant way. And with our Microsoft Cloud for sovereignty, which will become generally available by the end of the calendar year, we offer industry-leading data sovereignty and encryption controls, meeting the specific needs of public sector customers around the world. Now on to the future of work. Copilot is your everyday AI assistant, helping you be more creative in Word, more analytical in Excel, more expressive in PowerPoint, more productive in Outlook, and more collaborative in Teams. Tens of thousands of employees at customers like Bayer, KPMG, Mayo Clinic, Suncorp, and Visa, including 40% of the Fortune 100, are using Copilot as part of our early access program. Customers tell us that once they use Copilot, they can't imagine work without it and we are excited to make it generally available for enterprise customers next week. This quarter, we also introduced a new hero experience in Copilot, helping employees tap into their entire universe of work, data, and knowledge using chat (ph). And the new Copilot Lab helps employees build new work habits for this era of AI, by helping them turn good prompts into great ones. When it comes to Teams, usage continues to grow with more than 320 million monthly active users, making Teams the place to work across chat, collaboration, meetings, and calling. This quarter, we introduced a new version of Teams that is up to 2 times faster, while using 50% less memory and includes seamless cross-tenant communications and collaboration. We've seen nine consecutive quarters of triple-digit revenue growth for Teams Rooms, and more than 10,000 paid customers now use Teams Premium. Teams has also become a multiplayer canvas for business process. There are more than 2,000 apps in Teams Store, and collaborative apps from Adobe, Atlassian and Workday, each exceeded 1 million monthly active users on Teams. And with Viva, we have created a new market category for employee experience, helping companies like Dell, Lloyds Banking Group, and PayPal build high-performance organizations. With skills in Viva, we're bringing together information from Microsoft 365 and LinkedIn to help employers understand workforce gaps, and suggest personalized learning content to address it, all in the flow of work. All up, we continue to see more organizations choose Microsoft 365, and companies across the private and public sectors including Cerberus, Chanel, and DXC Technology, all rely on our Premium E5 offerings for advanced security compliance, voice, and analytics. Now on to Windows, the PC market unit volumes were at roughly pre-pandemic levels and we continue to innovate across Windows, adding differentiated AI-powered experiences to the operating system. We rolled out the biggest update to Windows 11 ever adding 150 new features including new AI-powered experiences in apps, like, Clipchamp, Paint, and Photos, and we introduced Copilot in Windows, the Everyday AI companion, which incorporates the context to the web, your work data and what you are doing on the PC to provide better assistance. We are seeing accelerated Windows 11 deployments worldwide from companies like BP, Eurowings, Kantar, and RBC. Finally, with Windows 365 Boot and Switch, we're making it easier than ever for employees at companies like Crocs, Hamburg Commercial Bank, the ING Bank to get a personalized Windows 365 Cloud PC with Copilot on any device. Now on to security. The speed, scale, and sophistication of cyberattacks today is unparalleled and security is the number one priority for CIOs worldwide. We see high-demand for Security Copilot, the industry's first and most advanced generative AI product, which is now seamlessly integrated with Microsoft 365 Defender. Dozens of organizations including Bridgewater, Fidelity National Financial, and Government of Alberta have been using Copilot in Preview, and early feedback has been positive. And we look forward to bringing Copilot to hundreds of organizations in the coming months as part of the new early access program, so they can improve the productivity of their own, security operation centers and stop threats at machine speeds. More broadly, we continue to take share across all major categories we serve, and our SIEM, Microsoft Sentinel now has more than 25,000 customers in revenue, surpassed $1 billion annual run-rate, and customers in every industry like Booz Allen Hamilton, Grant Thornton and MetLife use our end-to-end solutions to protect their environments. Now on to LinkedIn. We are now applying this new generation of AI to transform how the 985 million members learn, sell and get hired. Membership growth has now accelerated each quarter for over two years in a row. This quarter, we introduced new AI-driven features across all of our businesses, including our learning coach that gives members personalized content guidelines, and tools to help employers find qualified candidates and sellers and marketers attract buyers in a single step. Since introducing AI-assisted messages for recruiters five months ago, three-fourths of them say, it saved them time. And we have seen a nearly 80% increase in members watching AI-related learning courses this quarter. More broadly, we continue to see record engagement and knowledge sharing on the platform. We now have more than 450 million newsletter subscriptions globally, up 3x year-over-year. Premium subscription sign-ups were up 55% year-over-year and our hiring business took share for the fifth consecutive quarter. Now on to search, advertising, and news. With our Copilot for the Web, we are redefining how people use the Internet to search and create. Bing users have engaged in more than 1.9 billion chats, and Microsoft Edge has now gained share for 10 consecutive quarters. This quarter, we introduced new personalized answers, as well as, support for DALL-E 3, helping people get more relevant answers and to create incredibly realistic images with more than 1.8 billion images have been created to-date. And with our Copilot and Shopping, people can find more tailored recommendations and better deals. We're also expanding to new endpoints, bringing Bing to Meta's AI chat experience in order to provide more up-to-date answers, as well as access to real-time search information. Finally, we are integrating this new generation of AI directly into our ad platforms to more effectively connect marketeers to customer intent in chat experiences, both from us as well as customers like Axel Springer and Snap. Now on to gaming. We were delighted to close our acquisition of Activision Blizzard King earlier this month. Together, we will advance our goal of bringing great games to players everywhere on any endpoint. Already with Game Pass, we're redefining how games are distributed, played, and discovered. We set a record for hours played per subscriber this quarter. We released Starfield this quarter to broader acclaim, more than 11 million people have played the game to date. Nearly half of the hours played have been on PC and on launch day, we set a record for the most Game Pass subscriptions added on a single day ever. Minecraft has now surpassed 300 million copies sold, and with Activision Blizzard King, we now adds significant depth to our content portfolio. We will have $13 billion-plus franchises from Candy Crush, Diablo, and Halo to Warcraft, Elder Scrolls and Gears of War. And we're looking forward to one of our strongest first-party holiday lineups ever, including new titles like Call of Duty
Amy Hood:
Thank you, Satya, and good afternoon, everyone. This quarter's revenue was $56.5 billion, up 13% and 12% in constant currency. Earnings per share was $2.99 and increased 27% and 26% in constant currency. Consistent execution by our sales teams and partners drove a strong start to the fiscal year. Results exceeded expectations and we saw share gains again this quarter across many businesses, as customers adopt our innovative solutions to transform their businesses. In our commercial business, the trends from the prior quarter continued. We saw healthy renewals, particularly in Microsoft 365 E5 and growth of new business continued to be moderated for standalone products sold outside the Microsoft 365 suite. In Azure, as expected the optimization trends were similar to Q4. Higher-than-expected AI consumption contributed to revenue growth in Azure. And our consumer business, PC market unit volumes are returning to pre-pandemic levels. Advertising spend, landed roughly in line with our expectations and in gaming strong engagement helped by the Starfield launch benefited Xbox content and services. Commercial bookings increased 14% and 17% in constant currency, in line with expectations, primarily driven by strong execution across our core annuity sales motions, with continued growth in the number of $10 million plus contracts for both Azure and Microsoft 365. Commercial remaining performance obligation, increased 18% to $212 billion, and roughly 45% will be recognized in revenue in the next 12 months, up 15% year-over-year. The remaining portion, which will be recognized beyond the next 12 months increased 20% and this quarter, our annuity mix was 96%. FX did not have a significant impact on our results and was roughly in line with our expectations on total company revenue, segment-level revenue, COGS, and operating expense growth. Microsoft Cloud revenue was $31.8 billion and grew 24% and 23% in constant currency, ahead of expectations. Microsoft Cloud's gross margin percentage increased slightly year-over-year to 73%, a point better than expected, primarily driven by improvements in Azure. Excluding the impact of the change in accounting estimate for useful lives, Microsoft Cloud's gross margin percentage increased roughly 2 points, driven by the improvement just mentioned in Azure as well as Office 365, partially offset by the impact of scaling our AI infrastructure to meet growing demand. Company gross margin dollars increased 16% and 15% in constant currency and gross margin percentage increased year-over-year to 71%. Excluding the impact of the change in accounting estimate, the gross margin percentage increased roughly 3 points, driven by the improvement in Azure and Office 365 as well as sales mix shift to higher margin businesses. Operating expenses increased 1%, lower than expected due to cost-efficiency focus as well as investments that shifted to future quarters. Operating expense growth was driven by marketing, LinkedIn, and cloud engineering, partially offset by devices. At a total company level, headcount at the end of September was 7% lower than a year ago. Operating income increased 25% and 24% in constant currency. Operating margins increased roughly 5 points year-over-year to 48%. Excluding the impact of the change in accounting estimate, operating margins increased roughly 6 six points, driven by improved operating leverage through cost management and the higher gross margin noted earlier. Now to our segment results. Revenue from Productivity and Business Processes was $18.6 billion and grew 13% and 12% in constant currency, ahead of expectations, driven by better-than-expected results in Office 365 Commercial and LinkedIn. Office Commercial revenue grew 15% and 14% in constant currency. Office 365 Commercial revenue increased 18% and 17% in constant currency, slightly better than expected with a bit more in-period revenue recognition, while billings remained relatively in line with expectations. Growth continues to be driven by healthy renewal execution and ARPU growth, as E5 momentum remains strong. Paid Office 365 Commercial seats grew 10% year-over-year, with installed-base expansion across all customer segments. Seat growth was again driven by our small and medium business and frontline worker offerings with continued impact from the growth trends in new standalone business noted earlier. Office Commercial licensing declined 17%, in line with the continued customer shift to cloud offerings. Office Consumer revenue increased 3% and 4% in constant currency with continued momentum in Microsoft 365 subscriptions, which grew 18% to 76.7 million. LinkedIn revenue increased 8%, ahead of expectations, driven by slightly better-than-expected performance across all businesses. Growth was driven by Talent Solutions, though we continue to see negative year-over-year bookings there from the weaker hiring environment in key verticals. Dynamics revenue, grew 22% and 21% in constant currency, driven by Dynamics 365, which grew 28% and 26% in constant currency with continued growth across all workloads. Segment gross margin dollars increased 13% and gross margin percentage increased slightly year-over-year. Excluding the impact of the change in accounting estimate, gross margin percentage increased roughly, 1 point, driven by improvements in Office 365. Operating expenses increased to 2% and operating income increased 20% and 19% in constant currency. Next, the Intelligent Cloud segment. Revenue was $24.3 billion, increasing 19% and ahead of expectations, with better-than-expected results across all businesses. Overall, server products and cloud services revenue grew 21%. Azure and other cloud services revenue grew 29% and 28% in constant currency, including roughly 3 points from AI Services. While the trends from prior quarter continued, growth was ahead of expectations, primarily driven by increased GPU capacity and better-than-expected GPU utilization of our AI services, as well as slightly higher-than-expected growth in our per-user business. In our per user business, the enterprise mobility and security installed base, grew 11% to over 259 million seats with continued impact from the growth trends in new standalone business noted earlier. In our on-premises server business, revenue increased 2% ahead of expectations, driven primarily by demand in advance of Windows Server 2012 end of support. Enterprise and partner services revenue increased 1% and was relatively unchanged in constant currency ahead of expectations, driven by a better-than-expected performance in Enterprise Support Services. Segment gross margin dollars increased 20% and 19% in constant currency and gross margin percentage increased slightly. Excluding the impact of the change in accounting estimate, gross margin percentage increased roughly 2 points, driven by the improvement in Azure noted earlier, even as we scale our AI infrastructure to meet growing demand. Operating expenses increased 2% and 1% in constant currency, operating income grew 31% and 30% in constant currency. Now to More Personal Computing, revenue was $13.7 billion, increasing 3% and 2% in constant currency, above expectations, with better-than-expected results across all businesses. Windows OEM revenue increased 4% year-over-year, significantly ahead of expectations, driven by stronger-than-expected consumer channel inventory builds and the stabilizing PC market demand noted earlier, particularly in commercial. Windows Commercial products and cloud services revenue increased 8%, driven by demand for Microsoft 365 E5. Devices revenue decreased 22%, ahead of expectations due to stronger execution in the commercial segment. Search and news advertising revenue, ex-TAC increased 10% and 9% in constant currency, slightly ahead of expectations. We saw increased engagement on Bing and Edge share gains again this quarter, although search revenue growth continues to be impacted by a third-party partnership. And in gaming, revenue increased 9% and 8% in constant currency, ahead of expectations, driven by better-than-expected subscriber growth in Xbox Game Pass as well as first-party content, primarily due to the Starfield launch. Xbox content and services revenue increased 13% and 12% in constant currency and Xbox hardware revenue declined 7% and 8% in constant currency. Segment gross margin dollars increased 13% and 12% in constant currency, and gross margin percentage increased roughly 5 points year-over-year, driven primarily by sales mix-shift to higher-margin businesses. Operating expenses declined 1% and operating income increased 23% and 22% in constant currency. Now back to total company results. Capital expenditures, including finance leases were $11.2 billion to support cloud demand, including investments to scale our AI infrastructure. Cash paid for PP&E was $9.9 billion. Cash flow from operations was $30.6 billion, up 32% year-over-year, driven by strong cloud billings and collections. Free cash flow was $20.7 billion, up 22% year-over-year. This quarter, other income and expense was $389 million, higher-than-anticipated, driven by interest income, partially offset by net losses on investments and foreign currency remeasurement. Our effective tax rate was approximately 18%. And finally, we returned $9.1 billion to shareholders, through share repurchases and dividends. Now moving to our Q2 outlook, which unless specifically noted otherwise is on a U.S. dollar basis. The Activision acquisition closed on October 13. So my commentary includes the net impact of the deal from the date of acquisition. Our outlook includes purchase accounting impact, integration, and transaction-related expenses based on our current understanding of the purchase price allocation and related deal accounting. The net impact includes adjusting for the movement of Activision content from our prior relationship as a third-party partner to first party. Now to FX. Based on current rates, we expect FX to increase total revenue and segment-level revenue growth by approximately 1 point. We expect FX to have no impact to COGS and operating expense growth. In commercial bookings, we expect consistent execution across our core annuity sales motions, including healthy renewals. The growth will be impacted by a low growth expiry base. Therefore, we expect bookings growth to be relatively flat. Microsoft Cloud gross margin percentage to be relatively flat year-over-year, excluding the impact from the accounting estimate change, Q2 Cloud gross margin percentage will be up roughly 1 point, primarily driven by improvement in Azure and Office 365, partially offset by the impact of scaling our AI infrastructure to meet growing demand. We expect capital expenditures to increase sequentially on a dollar basis, driven by investments in our cloud and AI infrastructure. As a reminder, there can be normal quarterly spend variability in the timing of our cloud infrastructure buildout. Next to segment guidance. In Productivity and Business Processes, we expect revenue to grow between 11% and 12% or $18.8 billion to $19.1 billion. Growth in constant currency will be approximately 1 point lower. In Office Commercial, revenue growth will again be driven by Office 365 with seat growth across customer segments and ARPU growth through E5. We expect Office 365 revenue growth to be up roughly 16% in constant currency. We're excited for Microsoft 365 Copilot general availability on November 1st, and expect the related revenue to grow gradually over time. In our on-premise business, we expect revenue to decline in the mid-to-high teens. In Office Consumer, we expect revenue growth in the mid-single-digits, driven by Microsoft 365 subscriptions. For LinkedIn, we expect revenue growth in the mid-single-digits, driven by Talent Solutions and Marketing Solutions. Growth continues to be impacted by the overall market environment for recruiting and advertising, especially in the technology industry, where we have significant exposure. And in Dynamics, we expect revenue growth in the high teens, driven by Dynamics 365. For Intelligent Cloud, we expect revenue to grow between 17% and 18% or $25.1 billion to $25.4 billion. Revenue growth in constant currency will be approximately 1 point lower. Revenue will continue to be driven by Azure, which as a reminder can have quarterly variability, primarily from our per-user business and from in-period revenue recognition, depending on the mix of contracts. In Azure, we expect revenue growth to be 26% to 27% in constant currency, with an increasing contribution from AI. Growth continues to be driven by Azure consumption business and we expect the trends from Q1 to continue into Q2. Our per user business should continue to benefit from Microsoft 365 suite momentum, though we expect continued moderation in seat growth rates, given the size of the installed base. For H2, assuming the optimization and new workload trends continue and with the growing contribution from AI, we expect Azure revenue growth in constant currency to remain roughly stable compared to Q2. And our on-premises server business, we expect revenue growth to be roughly flat with continued hybrid demand, particularly from licenses running in multi-cloud environments. And in enterprise and partner services, revenue should decline by low-to-mid single digits. Now to more Personal Computing, which includes the net impact from the Activision acquisition. We expect revenue of $16.5 billion to $16.9 billion. Windows OEM revenue growth should be mid-to-high single digits with PC market unit volumes expected to look roughly similar to Q1. In devices, revenue should decline in the mid-teens as we continue to focus on our higher-margin premium products. In Windows Commercial products and cloud services, customer demand for Microsoft 365 and our advanced security solutions should drive revenue growth in the low-to-mid teens. Search and news advertising ex-TAC revenue growth should be mid-single digits with roughly 4 points of negative impact from a third-party partnership. Growth should be driven by volume strength, supported by Edge browser share gains and increasing Bing engagement, as we expect the advertising spend environment to be similar to Q1. A reminder that this ex-TAC growth will be roughly 4 points higher than overall search and news advertising revenue. And in gaming, we expect revenue growth in the mid-to-high 40s. This includes roughly 35 points of net impact from the Activision acquisition, which as a reminder includes adjusting for the third-party to first-party content change noted earlier. We expect Xbox content and services revenue growth in the mid-to-high 50s, driven by roughly 50 points of net impact from the Activision acquisition. Now back to company guidance. We expect COGS between $19.4 billion to $19.6 billion, including approximately $500 million of amortization of acquired intangible assets from the Activision acquisition. We expect operating expense of $15.5 billion to $15.6 billion, including approximately $400 million from purchase accounting adjustments, integration and transaction-related cost from the Activision acquisition. Other income and expense should be roughly negative $500 million, as interest income will be more than offset by interest expense, primarily due to a reduction in our investment portfolio balance and the issuance of short-term debt, both for the Activision acquisition. As a reminder, we are required to recognize gains or losses on our equity investments, which can increase quarterly volatility. We expect our Q2 effective tax rate to be between 19% and 20%. Now, some additional thoughts on H2 as well as the full fiscal year. First, FX, assuming current rates remain stable, we expect FX to have no meaningful impact to full year revenue COGS or operating expense growth. Therefore, in H2, we expect FX to decrease revenue COGS and operating expense growth by 1 point. Second, Activision, we expect approximately $900 million for purchase accounting adjustments as well as integration and transaction-related costs in each quarter in H2. For a full FY '24, we remain committed to investing for the cloud and AI opportunity, while also maintaining our disciplined focus on operating leverage. Therefore, as we add the net impact of Activision, inclusive of purchase accounting adjustments as well as integration and transaction-related expenses, we continue to expect full year operating margins to remain flat year-over-year. In closing, with our strong start to FY '24, I am confident that as a team, we will continue to deliver healthy growth in the year ahead, driven by our leadership in commercial cloud and our commitment to lead the AI platform wave. With that. Let's go to Q&A, Brett.
Brett Iversen:
Thanks, Amy. We'll now move over to Q&A. Out of respect for others on the call, we request the participants, please ask only one question. Joe, can you please repeat your instructions?
Operator:
Yes. [Operator Instructions] And our first question comes from the line of Keith Weiss with Morgan Stanley. Please proceed.
Keith Weiss:
Excellent. Thank you for taking the question and very nice quarter. The pace of innovation you guys have been putting out has been pretty amazing. And the new products garnering traction probably faster than we've expected on our side of the equation. But we're also working in an overall spending environment, that remains volatile, and I think investors are getting more concerned on it. So two questions on this, one, based on sort of the new products and the innovation, do you think you guys can sustain the type of commercial growth that we saw in Q1 as we go through the year or is the environment too tricky for that? And then when it relates to investment, Amy, you've been able to keep overall OpEx growth very low, and it was very low this quarter. At some point, should we be thinking about a return to a more aggressive investment behind all this product innovation?
Satya Nadella:
Maybe I can start, Keith, and Amy you can add to it. Overall there are multiple things, Keith, they're all happening obviously simultaneously. If you just take Azure and try to characterize, where's the growth for Azure coming from or what sort of drivers for Azure numbers, there are three things all happening in parallel. Like, for example, take cloud migrations. A good reminder of where we are and even the core cloud migration story is the new Oracle announcement. Once we announced that the Oracle databases are going to be available on Azure, we saw a bunch of unlock from new customers who have significant Oracle estates that have not yet moved to the cloud because they needed to rendezvous with the rest of the app estate in one single cloud. And so we're excited about that. So in some sense, even the financial services sector, for example, is a good place where there's a lot of Oracle that still needs to move to the cloud. The second thing, of course, is the workloads start, then workloads get optimized, and then new workloads start, and that cycle continues. We'll lap some of those optimization cycles that were fairly extreme perhaps in the second half of our fiscal. And the third thing is, for us, that's unique and different is new workload starts around AI. Given our leadership position, we are seeing complete new projects start, which are AI projects. And as you know, AI projects are not just about AI meters, they have lots of other cloud meters as well. So that sort of gives you one side of what's happening in terms of enterprise. The other piece is on the SaaS side, obviously, again, this is a new product that's going to go through the enterprise adoption cycle. The results around productivity, which we demonstrated with GitHub Copilot, is what's giving us good confidence and our customers, more importantly, good confidence around what these products represent in terms of value. And so we are in the very early innings there, and so we look forward to seeing the traction for these products going forward.
Amy Hood:
Keith, maybe just a few things to add and then I'll talk a little bit about the operating leverage, which is the second part of your question. In general, we saw very consistent execution from Q4 to Q1, and that's what we're talking about into Q2. I think that speaks to our value prop, which is where Satya went. It speaks to making sure that customers are getting a very quick return on value, real productivity improvement, real savings, so that when we're asking at renewal or talking about E5 upgrades or talking about AI services, that those come with real promises of high-value scenarios. And so I think that is an important piece as you think about, stability and commercial demand. And then if you think about the nature of your question, it was partially why I talked about in my full-year guidance that, now, even with the addition of Activision and purchase accounting impacts, and integration impacts, we still feel confident we can deliver consistent operating margins to last year. And it speaks to, I think, some of the improvements, we're making in Azure and even in Microsoft 365 gross margins, even in the core of the commercial cloud. It speaks to the pace at which we are delivering AI revenue with the increasing cost expense and capital investment ahead with the demand we see. And, although you're right, our operating expense comparables in H2 get more challenging than in H1, we're really focused on making sure that every dollar we put and commit is back to the priorities we talked about, which is commercial cloud leadership and leading the AI wave. And so I think that focus is really helping on both execution and leverage.
Keith Weiss:
Excellent. Thank you, guys.
Brett Iversen:
Thanks, Keith. Joe, next question, please.
Operator:
Your next question comes from the line of Mark Moerdler with Bernstein Research. Please proceed.
Mark Moerdler:
Thank you very much and congratulations on a really strong quarter. AI has been far stronger than expected, beat your guidance for Azure this quarter. And while you discussed higher utilization and more GPUs have helped, has the fact that Microsoft has a full AI devstack Copilot reference architecture and plugin architecture bidding a meaningful factor, not just from a revenue perspective, but also even potentially from a margin perspective? In addition, can you give us any color on whether Azure GPU is predominantly model training or are we seeing a lot of inferencing yet from clients? Thanks.
Satya Nadella:
No. Thank you for the question, Mark. Yeah, it is true that we have -- the approach we have taken is a full stack approach all the way from whether it's ChatGPT or Bing Chat or all our Copilots, all share the same model. So in some sense, one of the things that we do have is very, very high leverage of the one model that we used -- which we trained, and then the one model that we are doing inferencing at scale. And that advantage sort of trickles down all the way to both utilization internally, utilization of third parties, and also over time, you can see the sort of stack optimization all the way to the silicon because the abstraction layer to which the developers are riding is much higher up than low-level kernels if you will. So, therefore, I think there is a fundamental approach we took, which was a technical approach of saying we'll have Copilots and Copilot stack all available. That doesn't mean we don't have people doing training for open source models or proprietary models. We also have a bunch of open source models. We have a bunch of fine-tuning happening, a bunch of RLHF happening. So there's all kinds of ways people use it. But the thing is, we have scale leverage of one large model that was trained and one large model that's being used for inference across all our first-party SaaS apps, as well as our API in our Azure AI service…
Amy Hood:
And the reason, Mark, that's important is that it means, even beyond the point Satya made is that, when it comes to our ability to leverage the infrastructure that we're building out, we don't really have a preference in terms of how people are utilizing that infrastructure, whether it's through all the means that Satya mentioned. It gives us a good opportunity to see quick conversion into revenue.
Satya Nadella:
Yeah. I mean, one other thing I'd just add to perhaps Mark's question as well as Keith's is, this platform transition, I think is very important for us to be very disciplined on both. I'll call our tech stack as well as our capital spend all to be concentrated. The lesson learned from the cloud side is -- we're not running a conglomerate of different businesses, it's all one tech stack up and down Microsoft's portfolio, and that, I think, is going to be very important because that discipline, given what the spend like -- it will look like for this AI transition any business that's not disciplined about their capital spend accruing across all their businesses could run into trouble.
Mark Moerdler:
Extremely helpful. Thank you so much.
Brett Iversen:
Thanks, Mark. Joe, next question, please.
Operator:
Your next question comes from the line of Brent Thill with Jefferies. Please proceed.
Brent Thill:
Thanks, Amy. Good to see the 12% growth. Many investors are asking, can you sustain double-digit growth, especially with a stronger AI boost coming in the next several quarters?
Amy Hood:
I think looking at our -- as I said, Q1 was a strong start to the year, Q2 certainly implies that. We've talked about stability for Azure into the second half of the year looking at and in line with what we're seeing for Q2. And so I think we feel good about our ability to execute, but more importantly, our ability to continue to take share.
Brett Iversen:
Thanks, Brent. Joe, next question, please.
Operator:
The next question comes from the line of Raimo Lenschow with Barclays. Please proceed.
Raimo Lenschow:
Hey. Thank you. You sound very optimistic about the opportunity in the office space with Copilot coming out now very soon. Can you speak a little bit about -- what you're seeing in the customer base that tested this already in terms of how excited they were -- the special features there, and what does it mean in terms of adoption curve for that going forward once you go GA on 1st of November? Thank you.
Satya Nadella:
No. Thanks. The question, Ramo, the good news is two-fold, one is the fact that, what is 40% of the Fortune 100 are already in the preview and are using the product and I think you all have also done lots of checks and the feedback is very, very positive. And, in fact, the interesting thing is, it's not any one tool, right? Which is the feedback even sort of is very clear that it's the all up. You just keep hitting the Copilot button across every surface, right, whether it's in Word to create documents, in Excel to, do analysis, or PowerPoint or Outlook or Teams just like that. Clearly, the Teams meeting, which is an intelligent recap, it's not just a dumb transcript. It's like having a knowledge base of all your meetings that you can query and add to essentially the knowledge terms of your enterprise. And so we are seeing broad usage across and the interesting thing is, by different functions, whether it's in finance or in sales by roles, we are seeing productivity gains like we saw with developers and GitHub Copilot. So that's the data. We are very excited about our Ignite conference, where we will talk a lot more about all of the use cases and what's -- where's the value and give more prescriptive guidance on how people can deploy. But so far so good, as far as the data is and the feedback is. And of course, this is an enterprise product, I mean, at the end of the day, we are grounded on enterprise cycle times in terms of adoption and ramp, and it's incrementally priced, so, therefore that all will apply still. But at least for something completely new to have this level of usage already and this level of excitement is something we're very, very pleased with.
Raimo Lenschow:
Thank you.
Brett Iversen:
Thanks, Raimo. Joe, next question, please.
Operator:
The next question comes from the line of Karl Keirstead with UBS. Please proceed.
Karl Keirstead:
Okay. Great. Thanks, Amy. Congrats on the 28% constant currency Azure growth, that's terrific. I wanted to press you a little bit on the outlook for Azure. You're obviously guiding to a 1 to 2 point decel in December and then stable thereafter. But why would it be stable? Why wouldn't it accelerate in the -- in the second half of your fiscal year, if the AI contribution is increasing as you bring on more GPU capacity? Is this a function of perhaps continued Core ex-AI Azure spend optimization, continuing or maybe even getting slightly worse? Why couldn't we see some upside in that Azure number? I know you're trying to be conservative, but I'd just love to understand it? Thanks so much.
Amy Hood:
Thanks, Karl. A couple of things. As I talked about Q2 and then into H2. We've been very consistent that the optimization trends have been consistent for us through a couple of quarters now. Customers are going to continue to do that. It's an important part of running workloads that is not new. There obviously were some quarters where it was more accelerated, but that is a pattern that is and has been a fundamental part of having customers, both make new room for new workload adoption and continue to build new capabilities. And so I think that impact remains through the rest of the year, and my view is unchanged on that. And then of course, I think the key component has always been new workload starts. And at the scale we're talking about, being able to have stability in our Azure business, does mean that we will have a lot of new workload starts. And primarily we're expecting those to come from AI workloads. But AI workloads don't just use our AI services. They use data services and they use other things. And so that combination, I think, looking on a competitive basis, we feel good about our execution, we feel good about taking share and we feel good about consistent trends. And so I feel good about that guide and what it says about where we are on share.
Karl Keirstead:
Okay. Terrific. Thanks.
Brett Iversen:
Thanks, Karl. Joe, next question, please.
Operator:
The next question comes from the line of Brad Sills with Bank of America. Please proceed.
Bradley Sills:
Wonderful. Thanks so much. Very impressive to see the Office 365 commercial seat growth hanging in here in that double digit range. It's very impressive just given the scale of that business. We think of Office as having such a dominant market position. Curious, how you think about the -- where that seat is coming from and how many more of those seats are out there to go get?
Amy Hood:
Thanks for that question, and maybe I'll take that Satya if you -- if you want to add. In general, our seat growth has -- it does come from all segments, but with particular strength in small and mid-sized businesses, as well as what we call the frontline worker opportunity. And that has been, I would say, looking back a number of quarters where the majority of our seat growth has gone. And while obviously, it slowed a bit to your point, I think the fact that we're still able to add seats at this level speaks to the broadening nature of what Microsoft 365 needs. It's more applicable to more people. And so I think many people have thought, oh my goodness, you've got a lot of customers already. And we look and say, how many people when you expand what Microsoft 365 means, whether it's the security or it means analytics or it means Teams, it means lots of things in an expanding definition. It applies to more types of workers. And frankly, the value is such, especially on the small business front, where it's to the point where I think people feel like it's a great way to spend even the spend money they have is -- this remains a pretty compelling offer.
Bradley Sills:
Thank you.
Brett Iversen:
Thanks, Brad. Joe, next question, please.
Operator:
Your next question comes from the line of Brent Bracelin with Piper Sandler. Please proceed.
Brent Bracelin:
Thank you. Good afternoon. One thing that really stood out to me was the intelligent cloud segment operating margins. These came in, I think, at the highest level in six years, despite elevated AI investments. Was there a one-time tailwind here that helped? Or are you at the point where Azure has got economies of scale, where Microsoft could sustain high margins even with an ambitious AI investment cycle?
Amy Hood:
You think -- thanks for that question. I think there are a couple things going on and I do -- I would say in particular, this was a very good leverage quarter in that segment. Number one, the Azure revenue growth and the stability we're seeing in it, absolutely is that help the operating leverage. The second component of that is in our core Azure business. The team continues to deliver thoughtful gross margin improvement across both technical decisions, software implementations. Our teams on the infrastructure build side have done really good work to deliver that, and so that's been helpful as well. And then, of course, on operating expenses, there's been a good focus on continuing even within that segment, to make sure we're focusing that work on leading in the AI transition with Azure. And so you're right, even as we're investing in AI infrastructure, which will and should show up as revenue, it'll also show up in COGS and still deliver good margin. But this does have a slightly -- as I talked about earlier, easier comp in Q1 and Q2, given it was some of our highest growth operating expense quarters in our company's history a year ago.
Brent Bracelin:
Makes sense. Thank you.
Brett Iversen:
Thanks, Brent. Joe, we have time for one last question.
Operator:
Our last question will come from the line of Gregg Moskowitz with Mizuho. Please proceed.
Gregg Moskowitz:
Okay. Thank you very much for taking the question. And maybe just a follow-up to what Brent was just asking about, but on the gross margin line. Amy, the Microsoft cloud gross margin is up 2 points year-over-year, excluding the useful life change, a little more improvement than we've seen in some time and some investors were worried that it might go in the other direction, given increased AI investments. And so, as you look forward, do you think that you could drive some continued gross margin improvement over the medium term and even as higher CapEx will filter into the model? Thanks.
Amy Hood:
Yeah. Let me break that into two components, because they're both important and it's a really good question, Gregg. On our core business, the core Azure business, the core Office 365, M365 business, Dynamics business, they're -- they continue to deliver gross margin year-over-year improvements in the core. And so that, like in other quarters has helped this quarter. In addition, what Satya mentioned earlier in a question, and I just want to take every chance to reiterate it, if you have a consistent infrastructure from the platform all the way up through its layers, then every capital dollar we spend, if we optimize revenue against it, we will have great leverage, because wherever demand shows up in the layers, whether it's at the SaaS layer, whether it's at the infrastructure layer, whether it's for training workloads, we're able to quickly put our infrastructure to work generating revenue, or on our Bing workloads. I mean, I should have mentioned all the consumer workloads use the same frame. And so when you think about our investment in AI, yes, it will -- because we're committed to leading this wave and see demand, you will see that impact in COGS growth. But what we're committed to doing is making sure it's highly leveraged and making sure you see the same growth in revenue. And I think on occasion, you may see something pick up 1 or 2 points and the other one not quite get there, but the point is, it's going to be very well paired because of the choices we've made over the past, frankly, numerous years, to get to a point where that infrastructure is consistent.
Satya Nadella:
And I'll just add that it'll be very well paired at the company level. I realize all of you care a lot about each one of our segments and each one of our KPIs, and I do too, but at the end of the day, our stack and the way it works, the way we do our capital allocation, the way we think about even the optimization of the demand to utilization is across the entirety of all of our segments and all of our products.
Gregg Moskowitz:
Very helpful. Thanks.
Brett Iversen:
Thanks, Gregg. That wraps up the Q&A portion of today's earnings call. Thank you for join us today and we look-forward to speaking with all of you soon.
Amy Hood:
Thank you.
Satya Nadella:
Thank you.
Operator:
This concludes today's conference. You may disconnect your lines at this time. Thank you for your participation.
Operator:
Greetings, and welcome to the Microsoft Fiscal Year 2023 Fourth Quarter Earnings Conference Call. [Operator Instructions]. I would now like to turn the conference over to your host, Brett Iversen, Vice President of Investor Relations. Mr. Iversen, please go ahead.
Brett Iversen:
Good afternoon, and thank you for joining us today. On the call with me are Satya Nadella, Chairman and Chief Executive Officer; Amy Hood, Chief Financial Officer; Alice Jolla, Chief Accounting Officer; and Keith Dolliver, Deputy General Counsel. On the Microsoft Investor Relations website, you can find our earnings press release and financial summary slide deck, which is intended to supplement our prepared remarks during today's call and provides the reconciliation of differences between GAAP and non-GAAP financial measures. More detailed outlook slides will be available on the Microsoft Investor Relations website when we provide outlook commentary on today's call. On this call, we will discuss certain non-GAAP items. The non-GAAP financial measures provided should not be considered as a substitute for or superior to the measures of financial performance prepared in accordance with GAAP. They are included as additional clarifying items to aid investors in further understanding the company's fourth quarter performance in addition to the impact these items and events have on the financial results. All growth comparisons we make on the call today relate to the corresponding period of last year, unless otherwise noted. We'll also provide growth rates in constant currency when available as a framework for assessing how our underlying businesses performed, excluding the effect of foreign currency rate fluctuations. Where growth rates are the same in constant currency, we will refer to the growth rate only. We will post our prepared remarks to our website immediately following the call until the complete transcript is available. Today's call is being webcast live and recorded. If you ask a question, it will be included in our live transmission, in the transcript, and in any future use of the recording. You can replay the call and view the transcript on the Microsoft Investor Relations website. During this call, we'll be making forward-looking statements, which are predictions, projections or other statements about future events. These statements are based on current expectations and assumptions that are subject to risks and uncertainties. Actual results could materially differ because of factors discussed in today's earnings press release, in the comments made during this conference call, and in the Risk Factors section of our Form 10-K, Forms 10-Q and other reports and filings with the Securities and Exchange Commission. We do not undertake any duty to update any forward-looking statement. And with that, I'll turn the call over to Satya.
Satya Nadella:
Thank you very much, Brett. We had a solid close to our fiscal year. The Microsoft Cloud surpassed $110 billion in annual revenue, up 27% in constant currency, with Azure all-up accounting for more than 50% of the total for the first time. Every customer I speak with is asking not only how, but how fast they can apply next-generation AI to address the biggest opportunities and challenges they face, and to do so safely and responsibly. To that end, we remain focused on 3 key priorities
Amy Hood:
Thank you, Satya, and good afternoon, everyone. This quarter, revenue was $56.2 billion, up 8% and 10% in constant currency. Earnings per share was $2.69 and increased 21% and 23% in constant currency. In our largest quarter of the year, results exceeded expectations with focused execution by our sales and partner teams. These execution efforts led to share gains again this quarter in Azure, Dynamics, Security and Edge. In our commercial business, we continued to see healthy renewal strength, which includes our upsell and attach motions, particularly with Microsoft 365 E5. Growth of new business continued to be moderated for products sold outside the Microsoft 365 suite, including stand-alone Office 365, EMS and Windows Commercial products. As expected in Azure, we saw a continuation of the optimization and new workload trends from the prior quarter. In our consumer business, the PC market overall was in line with expectations, although the early timing of back-to-school inventory builds benefited Windows OEM. Advertising spend was slightly lower than anticipated, which impacted search and news advertising and LinkedIn Marketing Solutions. Commercial bookings decreased 2% and 1% in constant currency, in line with expectations against the prior year comparable that was our largest commercial bookings quarter ever. In addition to the healthy execution across our renewal sales motions mentioned earlier, we saw a record number of $10 million-plus contracts for both Azure and Microsoft 365. And the average annualized value for our large, long-term Azure contracts was the highest it's ever been, driven by customer demand for our innovative cloud solutions today as well as interest in AI opportunities ahead. Commercial remaining performance obligation increased 19% and 18% in constant currency to $224 billion. Roughly 45% will be recognized in revenue in the next 12 months, up 13% year-over-year. The remaining portion, which we recognized beyond the next 12 months, increased 22%. And this quarter, our annuity mix increased to 97%. FX impact on total company revenue, segment level revenue and operating expense growth was as expected. FX decreased COGS growth by 1 point, 1 point favorable to expectations. Microsoft Cloud revenue was $30.3 billion and grew 21% and 23% in constant currency, slightly ahead of expectations. Microsoft Cloud gross margin percentage increased roughly 3 points year-over-year to 72%, also slightly ahead of expectations. Excluding the impact of the change in accounting estimate for useful lives, Microsoft Cloud gross margin percentage increased slightly, driven by improvements in Office 365, partially offset by lower Azure margin and the impact of scaling our AI infrastructure to meet growing demand. Company gross margin dollars increased 11% and 13% in constant currency, including 2 points due to the change in accounting estimate. Gross margin percentage increased year-over-year to 70%. Excluding the impact of the change in accounting estimate, gross margin percentage increased slightly, driven by improvements in Office 365. Operating expense increased 2%, in line with expectations as savings across the company from our focus on prioritization and efficiency were offset by the charge related to the Irish Data Protection Commission matter. At a total company level, headcount at the end of June was flat compared to a year ago. Operating income increased 18% and 21% in constant currency, including 4 points due to the change in accounting estimate. Operating margins increased roughly 4 points year-over-year to 43%. Excluding the impact of the change in accounting estimate, operating margins increased roughly 2 points, driven by improved operating leverage through disciplined cost management. Now to our segment results. Revenue from Productivity and Business Processes was $18.3 billion and grew 10% and 12% in constant currency, ahead of expectations with better-than-expected results in Office Commercial, partially offset by LinkedIn. Office Commercial revenue grew 12% and 14% in constant currency. Office 365 Commercial revenue increased 15% and 17% in constant currency, a bit better than expected with particular strength in E5 upsell renewal noted earlier. Paid Office 365 Commercial seats grew 11% year-over-year with installed base expansion across all workloads and customer segments. Seat growth was again driven by our small and medium business and frontline worker offerings. Office Commercial licensing declined 20% and 18% in constant currency with better-than-expected transactional purchasing. Office Consumer revenue increased 3% and 6% in constant currency with continued momentum in Microsoft 365 subscriptions, which grew 12% to $67 million. LinkedIn revenue increased 5% and 7% in constant currency, driven by growth in Talent Solutions, with some continued bookings impact from the weaker hiring environment in key verticals. Growth was partially offset by a decline in Marketing Solutions due to the lower ad spend noted earlier. Dynamics revenue grew 19% and 21% in constant currency, driven by Dynamics 365, which grew 26% and 28% in constant currency, with continued healthy growth across all workloads. Segment gross margin dollars increased 14% and 16% in constant currency, and gross margin percentage increased roughly 3 points year-over-year. Excluding the impact of the change in accounting estimate, gross margin percentage increased roughly 1 point, driven by improvements in Office 365. Operating expenses decreased slightly and operating income increased 25% and 29% in constant currency, including 3 points due to the change in accounting estimate. Next, the Intelligent Cloud segment. Revenue was $24 billion, increasing 15% and 17% in constant currency, slightly ahead of expectations. Overall, server products and cloud services revenue increased 17% and 18% in constant currency. Azure and other cloud services revenue grew 26% and 27% in constant currency, including roughly 1 point from AI services, as expected. In our per user business, the Enterprise Mobility and Security installed base grew 11% to over 256 million seats, with impact from the continued growth trends in new business noted earlier. In our on-premises server business, revenue decreased 1% and was relatively unchanged in constant currency, driven by a slight decrease in new annuity contracts, which carry higher in-period revenue recognition. Enterprise Services revenue grew 4% and 5% in constant currency with better-than-expected performance across enterprise support services and industry solutions. Segment gross margin dollars increased 16% and 17% in constant currency, and gross margin percentage increased slightly. Excluding the impact of the change in accounting estimate, gross margin percentage declined roughly 2 points, driven by sales mix shift to Azure and the lower Azure margin noted earlier. Operating expenses increased 10%. Operating income grew 20% and 22% in constant currency, with roughly 6 points from the change in accounting estimate. Now to More Personal Computing. Revenue was $13.9 billion, decreasing 4% and 3% in constant currency, above expectations, driven by better-than-expected performance in Windows, partially offset by Gaming. Windows OEM revenue decreased 12% year-over-year, ahead of expectations due to 7 points of benefit from early back-to-school inventory builds, while the overall PC market was as expected. Devices revenue decreased 20% and 18% in constant currency, roughly in line with expectations. Windows commercial products and cloud services revenue increased 2% and 3% in constant currency, ahead of expectations, due to the renewal strength noted earlier, even with the moderated growth of new business and stand-alone offerings. Search and news advertising revenue ex TAC increased 8%, a bit behind expectations due to lower ad spend noted earlier. Higher search volumes, share gains again this quarter for our Edge browser, and the benefit from the Xandr acquisition were partially offset by the impact from third-party partnerships. And in Gaming, revenue increased 1% and 2% in constant currency, lower than expected due to weakness in first-party and third-party content performance. Xbox content and services revenue increased 5% and 6% in constant currency and Xbox hardware revenue declined 13%. Segment gross margin dollars declined 2% and were relatively unchanged in constant currency, and gross margin percentage increased roughly 1 point year-over-year, driven by sales mix shift to higher-margin businesses. Operating expenses declined 9% and 8% in constant currency. Operating income increased 4% and 6% in constant currency. Now back to total company results. Capital expenditures, including finance leases, were $10.7 billion to support cloud demand, including investments in AI infrastructure. Cash paid for PP&E was $8.9 billion. Cash flow from operations was $28.8 billion, up 17% year-over-year as strong cloud billings and collections were partially offset by a tax payment related to the R&D capitalization provision. Free cash flow was $19.8 billion, up 12% year-over-year. Excluding the impact of this tax payment, cash flow from operations increased 22% and free cash flow increased 19%. This quarter, other income and expense was $473 million, higher than anticipated, driven by net gains on foreign currency remeasurement. Our effective tax rate was approximately 19%. And finally, we returned $9.7 billion to shareholders through share repurchases and dividends, bringing our total cash returned to our shareholders to over $38 billion for the full fiscal year. Now let's turn to next fiscal year and start with a few reminders. First, the change in accounting estimate for the useful life of server and network equipment resulted in $3.7 billion of depreciation expense shifting from FY '23 to future periods. Our FY '23 operating income and margins benefited from this change in accounting estimate and that will be a headwind to growth in FY '24 as the benefit reduces to $2.1 billion. Next, my outlook commentary for both the full year and next quarter is on a U.S. dollar basis unless specifically noted otherwise. And my outlook does not include any impact from the Activision acquisition, which we continue to work towards closing, subject to obtaining required regulatory approvals. Now for some thoughts on the full year of FY '24. With the weaker U.S. dollar and assuming current rates remain stable, we expect FX to increase full year revenue growth by approximately 1 point with no impact to COGS or operating expense growth. The impact in H1 is expected to be greater than H2. At a total company level, revenue growth from our Commercial business will continue to be driven by the Microsoft Cloud and will again outpace the growth from our Consumer business. Even with strong demand and a leadership position, growth from our AI services will be gradual as Azure AI scales and our copilots reach general availability dates. So for FY '24, the impact will be weighted towards H2. To support our Microsoft Cloud growth and demand for our AI platform, we will accelerate investment in our cloud infrastructure. We expect capital expenditures to increase sequentially each quarter through the year as we scale to meet demand signals. We are committed to driving operating leverage, and therefore, we will manage our total cost growth across COGS and operating expense in line with the demand signals we see as well as revenue growth. Increased capital spend will drive higher COGS growth than in FY '23, and FY '24 operating expense growth will remain low as we prioritize our spend. Therefore, we expect full year operating margins to remain flat year-over-year, even with the headwind from the change in accounting estimate. And finally, we expect our FY '24 tax rate to be around 19%. Now to the outlook for the first quarter. First, FX. Based on current rates, we expect FX to increase total revenue and operating expense growth by approximately 1 point with no impact to COGS growth. Within the segments, we expect FX to increase revenue growth in Intelligent Cloud by 1 point with no impact to Productivity and Business Processes or More Personal Computing. In Commercial bookings, strong execution across our core annuity sales motions, including our renewal and upsell motions, along with long-term measure commitments should drive healthy growth on a growing expiry base. Microsoft Cloud gross margin percentage should decrease roughly 1 point year-over-year, driven by the accounting estimate change headwind noted earlier. Excluding that impact, Q1 cloud gross margin percentage will be up roughly 1 point, primarily driven by improvements in Azure and Office 365, partially offset by sales mix shift to Azure and the impact of scaling our AI infrastructure to meet growing demand. We expect capital expenditures to increase sequentially on a dollar basis, as noted earlier, driven by investments in our AI infrastructure. Reminder, there can be normal quarterly spend variability in the timing of cloud infrastructure build-out. Next to segment guidance. In Productivity and Business Processes, we expect revenue to grow between 9% and 11% or USD 18 billion to USD 18.3 billion. In Office Commercial, revenue growth will again be driven by Office 365 with seat growth across customer segments and ARPU growth through E5. We expect Office 365 revenue growth to be roughly 16% in constant currency. In our on-premises business, we expect revenue to decline in the low 20s. In Office Consumer, we expect revenue growth to be in the low to mid-single digits, driven by Microsoft 365 subscriptions. For LinkedIn, we expect revenue growth in the low to mid-single digits. Even with share gains in our hiring business, growth will continue to be impacted by the overall markets for recruiting and advertising, especially in the technology industry, where we have significant exposure. And in Dynamics, we expect revenue growth in the mid- to high teens, driven by continued growth in Dynamics 365. For Intelligent Cloud, we expect revenue to grow between 15% and 16%, or 14% and 15% in constant currency. Revenue should be USD 23.3 billion to USD 23.6 billion. Revenue will continue to be driven by Azure, which, as a reminder, can have quarterly variability primarily from our per user business and from in-period revenue recognition depending on the mix of contracts. In Azure, we expect revenue growth to be 25% to 26% in constant currency, including roughly 2 points from all Azure AI Services. Growth continues to be driven by our Azure consumption business, and we expect the trends from Q4 to continue into Q1. Our per user business should continue to benefit from Microsoft 365 suite momentum, though we expect continued moderation in growth rates, given the size of the installed base. In our on-premises server business, we expect revenue to decline low to mid-single digits against a prior comparable that benefited from annuity purchasing ahead of the SQL Server 2022 launch. And in Enterprise Services, revenue should decline low to mid-single digits year-over-year as growth in Enterprise Support Services will be more than offset by a decline in Industry Solutions. In More Personal Computing, we expect revenue of USD 12.5 billion to USD 12.9 billion. Windows OEM revenue should decline low to mid-teens, including 5 points of negative impact from the earlier back-to-school inventory builds that were pulled into the fourth quarter. Our guide assumes no significant changes to the PC demand environment. In devices, revenue should decline in the mid-30s due to the overall PC market and adjustments we made in our portfolio with an increased focus on our higher-margin premium products. In Windows commercial products and cloud services, customer demand for Microsoft 365 and our advanced security solutions should drive revenue growth in the mid- to high single digits. Search and news advertising ex TAC revenue growth should be mid- to high single digits, roughly 5 points higher than overall search and news advertising revenue, driven by continued volume strength supported by Edge browser share gains. Growth will continue to be impacted by the advertising spend environment and third-party partnerships mentioned earlier. We continue to be excited by Bing usage signals and the longer-term opportunity as we invest in AI. And in Gaming, we expect revenue growth in the mid-single digits. We expect Xbox content and services revenue growth in the mid- to high single digits, driven by first-party and third-party content as well as Xbox Game Pass. Now back to company guidance. We expect COGS between USD 16.6 billion to USD 16.8 billion and operating expense of USD 13.5 billion to USD 13.6 billion. Together, total cost growth should be around 6%. Other income and expense should be roughly $300 million as interest income is expected to more than offset interest expense. Two reminders. This does not include any impact from Activision on interest income and expense, and we are required to recognize mark-to-market gains or losses on our equity portfolio, which can increase quarterly volatility. We expect our Q1 effective tax rate to be around 19%. And finally, as a reminder for Q1 cash flow, we expect to make a $2.7 billion cash tax payment related to the TCJA transition tax. We do not expect payment related to the R&D capitalization provision in Q1. In closing, as a company, we delivered on the FY '23 financial commitments we discussed a year ago on revenue and operating margin. A focus on operational excellence allowed us to achieve these targets while we delivered near-term value to customers and prioritized our investments to continue to lead in the future. As we start FY '24, we are excited for the opportunities ahead and remain focused on delivering the 3 key priorities Satya mentioned. We'll maintain our lead as the top commercial cloud by helping customers use the breadth and depth of the Microsoft Cloud. We'll continue to invest in our cloud and AI infrastructure while scaling with growing demand so we can lead the AI platform wave. And finally, we'll align our costs with growth as we are committed to driving operating leverage. With that, let's go to Q&A, Brett.
Brett Iversen:
Thanks, Amy. We'll now move over to Q&A. [Operator Instructions]. Joe, can you please repeat your instruction?
Operator:
[Operator Instructions]. Our first question comes from the line of Keith Weiss with Morgan Stanley.
Keith Weiss:
A very nice end to a great fiscal year. Satya, you started your comments talking about how every customer conversation has the customer asking you about utilizing generative AI technology and how fast they could utilize that generative AI technology. What's the answer? What do you tell them in terms of the pace with which that could get into the marketplace and your customers can start using it? And then for Amy, how should investors think about just the fundamental gross margins behind these generative AI technologies? We understand there's going to be a lot of CapEx to ramp up underneath these. But what should we expect in terms of what the ultimate gross margin looks like underneath all these new generative AI solutions?
Satya Nadella:
Thank you, Keith, for the question. The fundamental guidance and conversation that we have with customers is twofold. One is the easiest path to value out of generative AI is to adopt certain solutions, for example, GitHub Copilot. In some sense, it's sort of a no-brainer to add productivity leverage for all of the software developers in any organization. Whether you're a bank, you're a retailer or you're a software company, it applies to everyone. So that's probably one of the things that we have seen very good -- even productivity data and great adoption. And then obviously, the excitement that there is already around the M365 Copilot. So first thing we sort of talk about is how we ourselves are deploying all these Copilots across, whether it's Sales Copilot or M365 Copilot or GitHub Copilot, how do you get maximum value out of these horizontal tool chain? And then on top of that, we have taken what we did underneath these products and built it out as a first-class tech stack, right, which we talked at our developer conference, called the Copilot Stack, and then with Azure AI tooling, made it possible for a someone like Moody's to build their own Copilot for their people. So to us, we want to be able to help customers build their generative AI applications on top of Azure AI, and with speed, if you will. And so those are the 2 things that we ask them to identify where they can get the maximum productivity leverage. And then we even swung with our own resources to help them get those things done. And the last comment I'd make is the cloud and data in the cloud enables all this because I think the diffusion cycle here, in some sense, we have a new set of cloud meters that are getting adopted faster because of everything else that came before it in the cloud. So those would be the observations.
Amy Hood:
And to your question, Keith, on gross margins and how I think about those going forward, the first thing I would say is that I expect gross margins here to transition over time, just like they did in the prior cloud transitions. I would also say I expect workloads and the gross margins of the workloads to be different, just like they are in the cloud today. I would also add one thing that's different than last time, we talked a bit about this before, is that we start out in a different place with more of a shared platform, which allows us to scale those gross margins a bit faster than last time. And we do expect, as you asked and Satya talked about, the pace of this adoption curve, we do expect to be faster. So you're seeing the CapEx spend accelerate in Q4 and then again in Q1, and we've talked about what it should look like the rest of the year. Now that being said, we're talking about all that and going through that transition while delivering in FY '24 over FY '23, effectively 1 point higher operating margins. Because if it's flat year-over-year, as we guided, with the headwind from the useful life change, when you correct for that, it's about 1 point higher. So I think the real focus here is being able to be aggressive in meeting the demand curve and focusing on the transition and growth in gross margins and delivering the operating leverage.
Operator:
Our next question comes from the line of Brent Thill with Jefferies.
Brent Thill:
Satya, on the optimization headwinds that you continue to see, when do you think we hit peak optimization? Are we getting close to hitting that peak and getting some relief in the back half of the year and maybe AI helping provide us a tailwind? Any color from what you're seeing from your perspective would be helpful.
Satya Nadella:
Sure, Brent. Thank you for the question. Yes, a couple of observations. One is, I think, overall in the cloud, you do see new project starts and then those project starts get optimized and then you sort of time-series all of that, and that's sort of what you see in the normal course. What happened here was during the pandemic, obviously, there were lots of new project starts and optimization in some sense was postponed, and that's where you're seeing, I'll call it, catch-up optimization. And that's something that, to your point, we will lap. Going into the next couple of quarters, I think, it will come down. And we are seeing new project starts, both traditional type of project starts, even cloud migrations, data applications and, of course, obviously, the AI applications. But we'll get back to I'll call the normal pace of new project starts and optimizations going forward, that we will cycle through, I think, in the next couple of quarters, what is the last catch-up optimization.
Amy Hood:
I would just add, Brent, I think to Satya's point and maybe to build a bit of a line for you, I think it felt very similar to last quarter where we made the same comments, which is we're seeing sort of the normal optimization plus we're seeing new workload starts across these workloads Satya talked about. And I think that's what we're saying going forward and really what the change is just that lapping of, I think, a bit of a catch-up from a year ago. And you're right, we'll continue to do that through H2.
Operator:
The next question comes from the line of Mark Moerdler with Bernstein Research.
Mark Moerdler:
And congrats on the quarter. Amy, CapEx moved up significantly Q-over-Q and year-over-year and it's increasing moving forward. Can you give us some color? Is it physical data centers? Is it predominantly servers? Is it predominantly AI-driven? How should we think about the useful life of it? And then quickly for Satya, can you give us some -- status on the general availability of the full Copilot development stack? And how long it's taking clients and partners to build Copilots?
Amy Hood:
Why don't I start on the CapEx question, Satya, then I'll turn it over to you. Mark, really, first of all, both in Q4 and then talking about Q1, the acceleration is really quite broad. It's both on -- both the data centers and a physical basis plus CPUs and GPUs and networking equipment, think of it in a broad sense as opposed to a narrow sense. So it's overall increases of acceleration of overall capacity. And I think if you look back over really FY '23, you wouldn't have seen some of the pace on normal, what I would say, capacity adds, even for the normal Azure workload. So you're seeing both accelerations, the normal Azure workloads plus some of the AI workloads, is partially the reason. So it's why I do comment quite often that it's both overall Commercial Cloud demand and building out capacity for AI. It's both.
Satya Nadella:
Yes. And I think just for perspective, I think it's sort of always good to think about it, right, where we have, what, 111 [bill] (ph) commercial cloud business growing at, what, 22% year-over-year. And then you had a CapEx growth, which is around the same number, 23%, 24%. So in some sense, it's sort of replacement capital plus some new capital that is going to drive new growth. So that's, I think, the scale. And we feel good about that structure of overall growth rates and how it translates into future TAM opportunity for us. And then to your other question on how all this translates into project starts effectively, the Copilot stack is available today on Azure. So we have everything from Azure AI tool chain where you can use obviously, Azure OpenAI or even you can use open models from Llama and Hugging Face models. You have all the Fabric and all of our operational data stores for what is one of the most useful patterns around generative AI as what is called Retrieval Augmented Generation, which is you take the data that you have in the data stores, use it in a prompt to generate completions, summaries, what have you. And so that's something that we've seen a lot of and the Copilots are fundamentally orchestrations of that. And so we have all of these services available. The thing that's fascinating is when you use something like Power Virtual Agent, you have a low-code, no-code tool to build effectively these AI products or full-fledged Copilots like we've built. And all the underlying primitives for that are available on Azure. The tool chain is available on Azure and the speed with which customers are able to deploy them, ISVs are able to build them, is pretty impressive.
Operator:
The next question comes from the line of Kash Rangan with Goldman Sachs.
Kasthuri Rangan:
Congratulations on the quarter. If I could, I just wanted to get your thoughts to shift the discussion away from COGS and the CapEx to more of the top line outlook. It looks like Azure growth rate is definitely starting to stabilize and generative AI contribution to Azure is measurably improving quarter-over-quarter, and optimization in a broader sense is also starting to settle down. Where does this leave with the company's outlook for Azure growth rate in the future quarters? Are we at a point where we've bottomed out, and we could start to see some acceleration due to the trends we discussed? And also if we take the superset of Microsoft Cloud, when you throw in the new pricing for Copilot, it certainly looks like the TAMs are opening up in a pretty significant way. So when you take the broader lens, that 21%, 22% growth rate that Satya and Amy referred to, what could be the outlook? Could we be too optimistic in entertaining hopes of some kind of acceleration in the years ahead? Or how do you think about the outlook on the top line?
Satya Nadella:
Sure. Kash, thanks for the question. So maybe I'll start and then, Amy, you can add because I think -- we do think about what's the long-term TAM here, right? I mean this is -- you've heard me talk about this as a percentage of GDP, what's going to be tech spend? If you believe that, let's say, the 5% of GDP is going to go to 10% of GDP, maybe that gets accelerated because of the AI wave. Then the question is how much of that goes to the various parts of our Commercial Cloud and then how competitive are we in each layer, right? So if you sort of break it down, you sort of talked about how Microsoft 365, we think of this Copilot as a third pillar, right? We had the creation tools. We then had all the communication and collaboration services, and we think the AI Copilot is a third pillar. So we are excited about it. Amy talked about how we want to get it out first and part of this preview. And then in the second half of the next fiscal year, we'll start getting some of the real revenue signal from it. So we're looking forward to it. But we think of it long term as a third pillar, like we thought about something like, say, Teams or SharePoint back in the day, or what have you. Then Azure, the way I think about it is we still are, whatever, you're inning 2 or inning 3 of even the cloud migration, especially if you view it, right, whether by industry moves to the cloud, segment move to the cloud as well as country adoption of the cloud, right? So there's still early innings of the cloud migration itself. So there's a lot there still. And then on top of that, there's this complete new world of AI driving a set of new workloads. And so we think of that, again, being pretty expansive from a TAM opportunity and we'll play it out. But at the same time, we are a $111 billion commercial cloud that has grown in 20s, and so therefore, we do hit law of large numbers. But that said, we do think that this is a business that can have sustained high growth, which is something that we are excited about.
Amy Hood:
And I think the only thing, Kash, I would add is, I think in some ways, what we're really pointing to is there's a process here. We see the demand signal is quite strong. It remains strong. I'm thrilled with all the product announcements we've made. I'm thrilled with them moving to paid preview and then moving to GA. They absolutely are expansive in terms of addressable market. They reach new budget pools is almost the way I talk about it a lot in terms of how CIOs or CFOs that I talk to think about that investment. So a growing opportunity. And as you know, we're focused on executing against that. And then revenue is an outcome. But it certainly does require -- the demand signal requires the capital expense and then creates the opportunity. And that's why I think, in some ways, we're spending a little more time talking about some of that investment is because it is the demand signal.
Operator:
Our next question comes from the line of Karl Keirstead with UBS.
Karl Keirstead:
Okay, great. Amy, if I could double-click a little bit on the exciting news around M365 Copilot as everybody on the line looks to layer that opportunity into our models, I just wanted to get your views. Are there any guardrails you'd offer us to sort of keep us in line? Is there a degree of gross margin pressure in the Office segment? In other words, is it a fairly cost-intensive new product that we should keep in mind? And also, could it pull along Azure in the sense that you need Azure AD and perhaps some of the other cybersecurity products? So a little color there might help everybody with their modeling exercise tonight and in the coming weeks.
Amy Hood:
Thanks, Karl. I think maybe I'll first start with the process we have when we release new products. And I absolutely understand we are excited, too, by the demand signal, the customer reaction, really the requests we're getting to be in the paid preview. It's all encouraging. As you know, we've -- last week, we announced pricing, then we'll continue to work through the paid preview process get good feedback. Then we'll announce the general availability date, then we'll get to the GA date. Then we'll, of course, be able to sell it and then recognize revenue. And that is why I continue to say that I am just as excited as everyone else about this, and it should be more H2 weighted. And we've, I think, given you some sizing opportunities. And I think I would use all that. But I do think this is really about pacing. And of course, we've still got to get our Security Copilot and some of the Dynamics workloads priced and released. And we'll continue to work toward that. And of course, I think one of the things that people often, I think, overlook is, and Satya mentioned it briefly when you go back to the pull on Azure, I think in many ways, lots of these AI products pull along Azure because it's not just the AI solution services that you need to build an app. And so it's less about Microsoft 365 pulling it along or any one Copilot. It's that when you're building these, it requires data and it requires the AI services. So you'll see them pull both core Azure and AI Azure along with them. And I think that's an important nuance as well.
Satya Nadella:
Yes. If I could just add to what Amy said, the platform effect here is really all about the extensibility of the Copilots. You see that today when people build applications in Teams that are built on Power Apps and those Power Apps happen to use something like SQL DB on Azure. That's like a classic line of business extension. So you'll see the same thing. When I have a Copilot plug-in, that plug-in uses Azure AI, Azure meters, Azure data sources, Azure semantic search. So you'll see, obviously, a pull through not only on the identity or security layer, but in the core PaaS services of Azure plus the Copilot extensibility in M365.
Operator:
Our next question comes from the line of Mark Murphy with JPMorgan.
Mark Murphy:
Satya, there's so much evidence now that GitHub Copilot is boosting developer productivity by 40% to 50% or more, and it's resulting in higher quality code. Do you envision a similar level of productivity boost for the Microsoft 365 Copilots or the Security Copilot or the Sales Copilot? In other words, can every room in the house be remodeled to a similar extent such that, that value proposition is pretty elevated across the entire stack?
Satya Nadella:
Yes. Judson Althoff would love you for having used his metaphor of remodeling every room of the house with AI because you're absolutely right. I mean that's the opportunity we see. I think what you're also referencing is now there's good empirical evidence and data around the GitHub Copilot and the productivity stats around it. And we're actively working on that for M365 Copilot, also for things like the role-based ones like Sales Copilot or Service Copilot. We see these business processes having very high productivity gains. And so yes, over the course of the year, we will have all of that evidence. And I think at the end of the day, as Amy referenced, every CFO and CIO is also going to take a look at this. I do think for the first time -- or rather, I do think people are going to look at how can they complement their OpEx spend with essentially these Copilots in order to drive more efficiency and, quite frankly, even reduce the burden and drudgery of work on their OpEx and their people and so on. So therefore, I think you're going to see all of that translated into productivity stats, and we're looking forward to getting that data out.
Operator:
The next question comes from the line of Alex Zukin with Wolfe Research.
Aleksandr Zukin:
I guess maybe just a multi-parter. You mentioned a couple of times that with the AI workload adoption that you're seeing on Azure, it's starting to look maybe a little bit different from an incremental share gain perspective versus previous generations. Can you maybe expand upon that? How should that drive for Azure consumption, particularly as we get through the year? And do you see a scenario where either the combination of lapping the optimization headwind, plus the AI contribution, plus this incremental tailwind that you're seeing around the workloads actually does drive a reacceleration in Azure, particularly in the second half when you're going to start to see some of those things kick in?
Satya Nadella:
Yes. I mean the thing that we are both seeing and excited about is both the new workloads. I mean if you think about Azure, we have grown Azure over the years coming from behind. And here we are as a strong #2 in the lead when it comes to these new workloads. So for example, we are seeing new logos, customers who may have used out of the cloud for most of what they do, or for the first time, sort of starting to use Azure for some of their new AI workloads. We also have even customers who've used multiple clouds who use that for a class of sort of workloads also start new projects when it's transferred in data and AI, which they were using other clouds. So what I think you will see us is more share gains, more logo gains, reducing our CAC even. And so those are the things of points of leverage. But at the same time, we are not a small business anymore in any of these things. We're significantly -- we have significant scale. And so, yes, we celebrate. That's why we're even giving you the visibility at 1 point of it showing up this quarter, a couple of points showing up next quarter. And those are material numbers. And so that's kind of what I think will track. And I think Amy mentioned it because we want -- there are 2 parts to even AI, right? There's the models themselves with our partnership with OpenAI. That's sort of one type of spend on compute. And the other is much more revenue-driven, right, which is we will track the inference cost to the revenue and demand. And you're already seeing both of those play out.
Operator:
Our last question will come from the line of Kirk Materne with Evercore ISI.
Kirk Materne:
Satya, I was wondering if you could expand a little bit on your comments on data platforms. I think we've heard a lot over the last quarter or so about if you don't have a data strategy, it's tough to have an AI strategy. Can you just talk about where customers are right now in that journey to have a more, I guess, thoughtful data strategy? And what does that mean in terms of their ability to adopt AI services? Meaning do they have to sort of tackle the data issue first before they can really take advantage of all the AI services? Or how should we think about that sort of juxtaposition?
Satya Nadella:
Yes, sure. Thank you for the question. Yes, absolutely. I think having your data, in particular, in the cloud is sort of key to how you can take advantage of essentially these new AI reasoning engines to complement, I'll call it, your databases because these AI engines are not databases, but they can reason over your data and to help you then get more insights, more completions, more predictions, more summaries, and what have you. So those are the things when we say Copilot design pattern, that's sort of what that design pattern is all about. The thing that perhaps even in the last quarter, and I had that in my remarks, that's most exciting is how with Microsoft Fabric, especially for the analytics workloads, we brought together compute, storage, governance with a very disruptive business model. I mean to give you a flavor for it, right, so you have your data in an Azure data lake. You can bring SQL Compute to it. You can bring Spark to it. You can bring Azure AI or Azure OpenAI to it, right? So the fact is you have storage separated from all these compute meters, and they're all interchangeable, right? So you don't have to buy each of these separately. That's the disruptive business model. So I feel that we are well -- Microsoft is very well positioned with the way our data architecture lays out our business model around data and how people will plan to use data with AI services. So that's kind of what I mean by getting your data estate in order. And it's just not getting data estate in order but you have to have it structured such that you can have the flexibility that allows you to exercise the data and compute in combinations that makes sense for this new age.
Brett Iversen:
Thanks, Kirk. That wraps up the Q&A portion of today's earnings call. Thank you for joining us today, and we look forward to speaking with all of you soon.
Satya Nadella:
Thank you, all.
Amy Hood:
Thank you, all.
Operator:
Thank you, everyone. This concludes today's conference. You may disconnect your lines at this time. Thank you for your participation.
Operator:
Greetings, and welcome to the Microsoft Fiscal Year 2023 Third Quarter Earnings Conference Call. At this time, all participants are in a listen-only mode. A question-and-answer session will follow the formal presentation. [Operator Instructions] As a reminder, this conference is being recorded. I would now like to turn the conference over to your host, Brett Iversen, Vice President of Investor Relations. Please go ahead.
Brett Iversen:
Good afternoon, and thank you for joining us today. On the call with me are Satya Nadella, Chairman and Chief Executive Officer; Amy Hood, Chief Financial Officer; Alice Jolla, Chief Accounting Officer; and Keith Dolliver, Deputy General Counsel. On the Microsoft Investor Relations website, you can find our earnings press release and financial summary slide deck, which is intended to supplement our prepared remarks during today's call and provides the reconciliation of differences between GAAP and non-GAAP financial measures. Additionally, new this quarter, more detailed outlook slides will be available on the Microsoft Investor Relations website when we provide outlook commentary on today's call. On this call, we will discuss certain non-GAAP items. The non-GAAP financial measures provided should not be considered as a substitute for or superior to the measures of financial performance prepared in accordance with GAAP. They are included as additional clarifying items to aid investors in further understanding the company's third quarter performance in addition to the impact these items and events have on the financial results. All growth comparisons we make on the call today relate to the corresponding period of last year, unless otherwise noted. We will also provide growth rates in constant currency when available as a framework for assessing how our underlying businesses performed, excluding the effect of foreign currency rate fluctuations. Where growth rates are the same in constant currency, we will refer to the growth rate only. We will post our prepared remarks to our website immediately following the call until the complete transcript is available. Today's call is being webcast live and recorded. If you ask a question, it will be included in our live transmission, in the transcript and in any future use of the recording. You can replay the call and view the transcript on the Microsoft Investor Relations website. During this call, we will be making forward-looking statements, which are predictions, projections or other statements about future events. These statements are based on current expectations and assumptions that are subject to risks and uncertainties. Actual results could materially differ because of factors discussed in today's earnings press release, in the comments made during this conference call and in the Risk Factors section of our Form 10-K, Forms 10-Q and other reports and filings with the Securities and Exchange Commission. We do not undertake any duty to update any forward-looking statement. And with that, I'll turn the call over to Satya.
Satya Nadella:
Thank you very much, Brett. The Microsoft Cloud delivered over $28 billion in quarterly revenue, up 22% and 25% in constant currency, demonstrating our continued leadership across the tech stack. We continue to focus on three priorities. First, helping customers use the breadth and depth of the Microsoft Cloud to get the most value out of their digital spend. Second, investing to lead in the new AI wave across our solution areas and expanding our TAM. And third, driving operating leverage, aligning our cost structure with our revenue growth. Now I'll highlight examples of our progress, starting with infrastructure. Azure took share as customers continue to choose our ubiquitous computing fabric from cloud to edge, especially as every application becomes AI-powered. We have the most powerful AI infrastructure and it’s being used by our partner, OpenAI, as well as NVIDIA and leading AI start-ups like Adept and Inflection to train large models. Our Azure OpenAI Service brings together advanced models, including ChatGPT and GPT-4 with the enterprise capabilities of Azure. From Coursera and Grammarly to Mercedes-Benz and Shell, we now have more than 2,500 Azure OpenAI Service customers, up 10x quarter-over-quarter. Just last week, Epic Systems shared that it was using Azure OpenAI Service to integrate the next generation of AI with its industry-leading EHR software. Azure also powers OpenAI API and we are pleased to see brands like Shopify and Snap use the API to integrate OpenAI's models. More broadly, we continue to see the world's largest enterprises migrate key workloads to our cloud. Unilever, for example, went all in on Azure this quarter in one of the largest ever cloud migrations in the consumer goods industry. IKEA Retail, ING Bank, Rabobank, Telstra and Wolverine Worldwide, all use Azure Arc to run Azure services across on-premises, edge and multi-cloud environments. We now have more than 15,000 Azure Arc customers, up over 150% year-over-year. And we are extending our infrastructure to 5G network edge with Azure for Operators. We are the cloud of choice for telcos, and at MWC last month, AT&T, Deutsche Telekom, Singtel and Telefonica all shared how they are using our infrastructure to modernize and monetize their networks. Now on to data. Our Intelligent Data Platform brings together databases, analytics and governance, so organizations can spend more time creating value and less time integrating their data estate. Cosmos DB is the go-to database, powering the world's most demanding workloads at any scale. OpenAI relies on Cosmos DB to dynamically scale their ChatGPT service, one of the fastest-growing consumer apps ever, enabling high reliability and low maintenance. The NBA uses Cosmos DB to ingest more than 10 million data points per game, helping teams optimize their gameplay. And we are taking share with our analytics solutions. Companies like BP, Canadian Tire, Marks & Spencer and T-Mobile all rely on our end-to-end analytics to improve speed to insight. Now on to developers. From Visual Studio to GitHub, we have the most popular tools to help every developer go from idea to code and code to cloud, all while staying in their flow. Today, 76% of the Fortune 500 use GitHub to build, ship and maintain software. And with GitHub Copilot, the first at-scale AI developer tool, we are fundamentally transforming the productivity of every developer from novices to experts. In three months since we made Copilot for Business broadly available, over 10,000 organizations have signed up, including the likes of Coca-Cola and GM as well as Duolingo and Mercado Libre, all of which credit Copilot with increasing the speed for their developers. We're also bringing next-generation AI to Power Platform so anyone can automate workflows, create apps or web pages, build virtual agents and analyze data using only natural language. More than 36,000 organizations have already used existing AI-powered capabilities in Power Platform. And with our new Copilot in Power Apps, we are extending these capabilities to end users who can interact with any app through conversation instead of clicks. All up, we now have nearly 33 million monthly active users of Power Platform, up nearly 50% year-over-year. Now on to business applications. From customer experience and service to finance and supply chain, we continue to take share across all categories we serve as organizations like Asahi, C.H. Robinson, E.ON, Franklin Templeton, choose our AI-powered business applications to automate, simulate and predict every business process and function. And we are going further with Dynamics 365 Copilot, which works across CRM and ERP systems to bring the next generation of AI to employees in every job function, reducing burdensome tasks like manual data entry, content generation and notetaking. Now on to our industry and cross-industry solutions. Our Cloud for Sustainability is seeing strong adoption from companies in every industry, including BBC, Nissan and TCL as they deliver on their respective environmental commitments. Our Cloud for Healthcare was front and center at HIMSS last week as we expanded our offerings for payors and added new AI-powered capabilities for providers. We showcased the first fully AI-automated clinical documentation application, Nuance DAX Express, which will bring GPT-4 to more than 550,000 existing users of Dragon Medical. And at Hannover Messe manufacturing trade show, Siemens shared how it will use a Teams app integrated with Azure OpenAI Service to optimize factory workflows. Now on to future of work. Microsoft 365 Copilot combines next-generation AI with business data in the Microsoft Graph and Microsoft 365 applications, removing the drudgery and unleashing the creativity of work. Copilot works alongside users embedded in the Microsoft 365 applications millions use every day, and it also powers Business Chat, which uses natural language to surface information and insights based on business content and context. We've been encouraged by early feedback and look forward to bringing these experiences to more users in the coming months. Teams usage is at an all-time high and surpassed 300 million monthly active users this quarter, and we once again took share across every category from collaboration to chat to meetings to calling as we add value for existing customers and win new ones like ABN AMRO, Jaguar Land Rover, Mattress Firm, Unisys and Vodafone. We announced a new version of Teams that delivers up to 2 times faster performance while using 50% less memory so customers can collaborate more efficiently and prepare for experiences like Copilot. Teams is also expanding our TAM. Nearly 60% of our enterprise Teams customers buy Teams Phone, Rooms or Premium. Teams Phone is the undisputed market leader in cloud calling, helping our customers reduce cost with a three year ROI of over 140%. Teams Rooms revenue more than doubled year-over-year and Teams Premium meets enterprise demand for AI-powered features like intelligent recaps. Now generally available, it's one of our fastest-growing Modern Work products ever with thousands of paid customers just two months in. With Microsoft Viva, we have created a completely new suite for employee experience. Viva brings together goals, communications, learning, workplace analytics and employee feedback. Across industries, companies like Dell, Mastercard and SES are using Viva to help their employees thrive. Just last week, we announced Copilot for Viva, offering leaders a new way to build high-performance teams by prioritizing both productivity and employee engagement. And with Viva Sales, we have extended the platform to specific job functions, helping sellers apply large language models to their CRM and Microsoft 365 data so that they can automatically generate content like customer mails. All this innovation is driving growth across Microsoft 365, Ferrovial, Goldman Sachs, Novo Nordisk and Rogers all chose E5 to empower their employees with our best-in-class productivity apps along with advanced security, compliance, voice and analytics. Now on to Windows. While the PC market continues to face headwinds, we again saw record monthly active Windows devices and higher usage compared to pre-pandemic. We're also seeing accelerated growth in Windows 11 commercial deployments. Over 90% of the Fortune 500 are currently trialing or have deployed Windows 11. And with Windows 365 and Azure Virtual Desktop, we continue to transform how our employees at companies like Mazda and Nationwide access Windows. All up, over one-third of our enterprise customer base has purchased cloud-delivered Windows to-date. And new Windows 365 Frontline extends the power and security of Cloud PCs to shift workers for the first time. Now on to security. Our comprehensive AI-powered solutions spanning all clouds and all platforms give the agility advantage back to defenders. Among analysts, we are the leader in more categories than any other provider. And we once again took share across all major categories we serve and we continue to introduce new products and functionality to further protect customers. With Security Copilot, we are combining large language models with a domain-specific model informed by our threat intelligence and 65 trillion daily security signals to transform every aspect of the SOC productivity. And we also added new governance controls and policy protections to better secure identities along with resources they access. Nearly 720,000 organizations now use Azure Active Directory, up 33% year-over-year. And all up, nearly 600,000 customers now have four or more security workloads, up 35% year-over-year, underscoring our end-to-end differentiation. EY and Qualcomm, for example, both chose our full security stack to ensure the highest levels of protection and visibility across their organizations. Now on to LinkedIn. We once again saw record engagement as more than 930 million members turn to the professional social network to connect, learn, sell and get hired. Member growth accelerated for the seventh consecutive quarter as we expanded to new audiences. We now have 100 million members in India, up 19%. And as Gen Z enters the workforce, we saw 73% year-over-year increase in the number of student sign-ups. In this persistently tight labor market, LinkedIn Talent Solutions continues to help hirers connect to job seekers and professionals to build the skills they need to access opportunity. Our hiring business took share for the third consecutive quarter. The excitement around AI is creating new opportunities across every function from marketing, sales and finance to software development and security. LinkedIn is increasingly where people are going to learn, discuss and up-level their skills with more than 100 AI courses. And we have introduced new AI-powered features, including writing suggestions for member profiles and job descriptions and collaborative articles. Finally, LinkedIn Marketing Solutions continues to be a leader in B2B digital advertising, helping companies deliver the right message to the right audience on a safe, trusted platform. More broadly, we continue to expand our opportunity in advertising. Our exclusive partnership with Netflix brings differentiated premium video content to our ad network, and our new Copilot for the web is reshaping daily search and web habits. Two months since the launch of new Bing and Edge, we are very encouraged by user feedback and usage patterns. All up, Bing has more than 100 million daily active users. We are winning new customers on Windows and mobile. Daily installs of the Bing mobile app have grown 4 times since launch. We are making progress in share gains. Edge took share for the eighth consecutive quarter and Bing once again grew share in the United States. We continue to innovate with first-of-their-kind AI-powered features, including the ability to set the tone of chat and create images from text prompts powered by DALL-E. Over 200 million images have been created to date and we see that when people use these new AI features their engagement with Bing and Edge goes up. As we look towards a future where chat becomes a new way for people to seek information, consumers have real choice in business model and modalities with Azure-powered chat entry points across Bing, Edge, Windows and OpenAI’s ChatGPT. We look forward to continuing this journey in what is a generational shift in the largest software category, search. Now on to gaming. We are rapidly executing on our ambition to be the first choice for people to play great games whenever, however and wherever they want. We set third quarter records for monthly active users and monthly active devices. Across our content & services business, we are delivering on our commitment to offer gamers more ways to experience the games they love. Our revenue from subscriptions reached nearly $1 billion this quarter. This quarter, we also brought PC Game Pass to 40 new countries, nearly doubling the number of markets we are available. Great content remains the flywheel behind our growth. We have now surpassed 500 million lifetime unique users across our first-party titles. And I’ve never been more excited about our pipeline of games, including the fourth quarter launches of Minecraft Legends and Redfall. In closing, we are focused on continuing to raise the bar on our operational excellence and performance as we innovate to help our customers maximize the value of their existing technology investments and thrive in the new era of AI. In a few weeks times, we'll hold our Build conference, and we will share how we are building the most powerful AI platform for developers and I encourage you to tune in. I could not be more energized about the opportunities ahead. And with that, let me turn it over to Amy.
Amy Hood:
Thank you, Satya, and good afternoon, everyone. Our third quarter revenue was $52.9 billion, up 7% and 10% in constant currency. Earnings per share was $2.45 and increased 10% and 14% in constant currency. Our results exceeded expectations, driven by focused execution from our sales teams and partners. In our commercial business, revenue was up 19% in constant currency. We saw better-than-expected renewal strength, including across Microsoft 365, which also benefited Windows Commercial given the higher in-period revenue recognition. In Office 365 stand-alone products, we saw improvement in new business growth, while growth trends in EMS and Windows Commercial standalone products remained consistent with Q2. In Azure, customers continued to exercise some caution as optimization and new workload trends from the prior quarter continued as expected. In our consumer business, PC demand was a bit better than we expected, particularly in the commercial segment, which benefited Windows OEM and Surface even as channel inventory levels remain elevated, which negatively impacted results. Advertising spend landed in line with our expectations. We have seen share gains in Azure, Dynamics, Teams, Security, Edge and Bing as we continue to focus on delivering high value as well as new innovative solutions to our customers, including next-generation AI capabilities. Commercial bookings increased 11% and 12% in constant currency on a strong prior year comparable with a declining expiry base and 3 points of unfavorable impact from the inclusion of Nuance in the prior year. The better-than-expected result was driven by strong execution across our renewal sales motions mentioned earlier. Commercial remaining performance obligation increased 26% to $196 billion. Roughly 45% will be recognized in revenue in the next 12 months, up 18% year-over-year. The remaining portion, which will be recognized beyond the next 12 months increased 34%. And this quarter, our annuity mix was again 96%. FX impact on total company revenue, segment level revenue and operating expense growth was as expected. FX decreased COGS growth by 2 points, 1 point favorable to expectations. Microsoft Cloud revenue was $28.5 billion and grew 22% and 25% in constant currency, slightly ahead of expectations. Microsoft Cloud gross margin percentage increased roughly 2 points year-over-year to 72%, a point ahead of expectations driven by cloud engineering efficiencies. Excluding the impact of the change in accounting estimate for useful lives, Microsoft Cloud gross margin percentage decreased slightly, driven by lower Azure margin. Company gross margin dollars increased 9% and 13% in constant currency, including 2 points due to the change in accounting estimate. Gross margin percentage increased year-over-year to 69%. Excluding the impact of the change in accounting estimate, gross margin percentage decreased slightly, driven by a lower mix of OEM revenue. Operating expense increased 7% and 9% in constant currency, about $300 million lower than expected. Operating expense growth was driven by roughly 2 points from the Nuance and Xandr acquisitions as well as investments in cloud engineering and LinkedIn. At a total company level, head count at the end of March was 9% higher than a year ago. Operating income increased 10% and 15% in constant currency, including 4 points due to the change in accounting estimate. Operating margins increased roughly 1 point year-over-year to 42%. Excluding the impact of the change in accounting estimate, operating margins decreased slightly and increased slightly in constant currency. Now to our segment results. Revenue from Productivity and Business Processes was $17.5 billion and grew 11% and 15% in constant currency, ahead of expectations, primarily driven by better-than-expected results in Office commercial. Office commercial revenue grew 13% and 17% in constant currency. Office 365 commercial revenue increased 14% and 18% in constant currency, slightly better than expected with the strong renewal execution mentioned earlier and E5 momentum. Paid Office 365 commercial seats grew 11% year-over-year to over 382 million, with installed base expansion across all workloads and customer segments. Seat growth was again driven by our small and medium business and frontline worker offerings. Office commercial licensing declined 1% and increased 5% in constant currency, better than expected with 11 points of benefit from transactional strength in Japan. Office consumer revenue increased 1% and 4% in constant currency with continued momentum in Microsoft 365 subscriptions, which grew 12% to 65.4 million. LinkedIn revenue increased 8% and 10% in constant currency, driven by growth in Talent Solutions. Dynamics revenue grew 17% and 21% in constant currency, driven by Dynamics 365, which grew 25% and 29% in constant currency, with healthy growth across all workloads. Segment gross margin dollars increased 14% and 18% in constant currency, and gross margin percentage increased roughly 2 points year-over-year. Excluding the impact of the change in accounting estimate, gross margin percentage increased slightly, driven by improvements in Office 365, partially offset by sales mix shift to cloud offerings. Operating expenses increased 4% and 5% in constant currency, and operating income increased 20% and 27% in constant currency, including 4 points due to the change in accounting estimate. Next, the Intelligent Cloud segment. Revenue was $22.1 billion, increasing 16% and 19% in constant currency, slightly ahead of expectations. Overall, server products and cloud services revenue increased 17% and 21% in constant currency. Azure and other cloud services revenue grew 27% and 31% in constant currency. In our per user business, enterprise mobility and security installed base grew 15% to nearly 250 million seats. In our on-premises server business, revenue decreased 2% and was relatively unchanged in constant currency with continued demand for our hybrid offerings, including Windows Server and SQL Server running in multi-cloud environments, offset by transactional licensing. Enterprise Services revenue grew 6% and 9% in constant currency with better-than-expected performance across Enterprise Support Services and Microsoft Consulting Services. Segment gross margin dollars increased 15% and 18% in constant currency and gross margin percentage decreased slightly. Excluding the impact of the change in accounting estimate, gross margin percentage declined roughly 3 points, driven by sales mix shift to Azure and the lower Azure margin noted earlier. Operating expenses increased 19% and 20% in constant currency, including roughly 3 points of impact from the Nuance acquisition. Operating income grew 13% and 17% in constant currency, with roughly 6 points from the change in accounting estimate. Now to More Personal Computing. Revenue was $13.3 billion, decreasing 9% and 7% in constant currency with better-than-expected results across all businesses. Windows OEM revenue decreased 28% year-over-year and Devices revenue decreased 30% and 26% in constant currency, both ahead of expectations. We saw better-than-expected PC demand, as noted earlier, particularly in the commercial segment, which has higher revenue per license, although results continue to be negatively impacted by elevated channel inventory levels. Windows commercial products and cloud services revenue increased 14% and 18% in constant currency, significantly ahead of expectations, primarily due to the strong renewal execution with higher in-period revenue recognition noted earlier. Search and news advertising revenue ex TAC increased 10% and 13% in constant currency, including 2 points from the Xandr acquisition. Results were driven by higher search volume with share gains again this quarter for our Edge browser globally and Bing in the U.S. And in Gaming, revenue declined 4% and 1% in constant currency, ahead of expectations. Xbox hardware revenue declined 30% and 28% in constant currency on a high prior year comparable that benefited from increased console supply. Xbox content and services revenue increased 3% and 5% in constant currency, driven by better-than-expected monetization in third-party and first-party content and growth in Xbox Game Pass. Segment gross margin dollars declined 9% and 5% in constant currency, and gross margin percentage increased slightly year-over-year. Operating expenses declined 5% and 3% in constant currency, even with 3 points of growth from the Xandr acquisition. Operating income decreased 12% and 7% in constant currency. Now back to total company results. Capital expenditures, including finance leases were $7.8 billion to support cloud demand. Cash paid for PP&E was $6.6 billion. Cash flow from operations was $24.4 billion, down 4% year-over-year as strong cloud billings and collections as well as lower supplier payments were more than offset by a tax payment related to the R&D capitalization provisions and employee payments primarily related to headcount growth and an increase in employee compensation. Free cash flow was $17.8 billion, down 11% year-over-year. Excluding the impact of this tax payment, cash flow from operations increased 1% and free cash flow declined 5%. This quarter, other income and expense was $321 million, higher than anticipated, driven by net gains on foreign currency remeasurement. Our effective tax rate was approximately 19%. And finally, we returned $9.7 billion to shareholders through share repurchases and dividends. Now moving to our Q4 outlook, which unless specifically noted otherwise, is on a U.S. dollar basis. My commentary for the next quarter and FY '24 does not include any impact from Activision, which we continue to work towards closing in fiscal year 2023, subject to obtaining required regulatory approvals. Now to FX. Based on current rates, we expect FX to decrease total revenue growth by approximately 2 points with no impact to COGS or operating expense growth. Within segments, we anticipate roughly 2 points of negative FX impact on revenue growth in Productivity and Business Processes and Intelligent Cloud and roughly 1 point in More Personal Computing. Overall, our outlook has many of the trends we saw in Q3 continue through Q4. In our largest quarter of the year, we expect customer demand for our differentiated solutions, including our AI platform and consistent execution across the Microsoft Cloud to drive another quarter of healthy revenue growth. Last year, we had our largest commercial bookings quarter ever with a material volume of large multiyear commitments. On that comparable, we expect growth to be relatively flat. We expect consistent execution across our core annuity sales motions with strong renewals and continued commitment to our platform as we focus on meeting customers' changing contract needs, which include shorter term, quick time to value contracts in this dynamic environment. Our key focus remains on delivering customer value. Microsoft Cloud gross margin percentage should be up roughly 2 points year-over-year, driven by the accounting estimate change noted earlier. Excluding that impact, Q4 cloud gross margin percentage will be relatively flat as improvements in Office 365 will offset the lower Azure margin and the impact of scaling our AI infrastructure to meet growing demand. We expect capital expenditures to have a material sequential increase on a dollar basis, driven by investments in Azure AI infrastructure. Reminder there can be normal quarterly spend variability in the timing of our cloud infrastructure build-out. Next, to segment guidance. In Productivity and Business Processes, we expect revenue to grow between 10% and 12% in constant currency or $17.9 billion to $18.2 billion. In Office Commercial, revenue growth will again be driven by Office 365, with seat growth across customer segments and ARPU growth through E5. We expect Office 365 revenue growth to be roughly 16% in constant currency. In our on-premises business, we expect revenue to decline in the low 30s. In Office consumer, we expect revenue growth in the mid-single digits, driven by Microsoft 365 subscriptions. For LinkedIn, we expect mid-single digit revenue growth driven by Talent Solutions with continued strong engagement on the platform. And in Dynamics, we expect revenue growth in the mid- to high teens, driven by continued growth in Dynamics 365. For Intelligent Cloud, we expect revenue to grow between 15% and 16% in constant currency or $23.6 billion to $23.9 billion. Revenue will continue to be driven by Azure, which, as a reminder, can have quarterly variability primarily from our per user business and from in-period revenue recognition depending on the mix of contracts. In Azure, we expect revenue growth to be 26% to 27% in constant currency, including roughly 1 point from AI services. Growth continues to be driven by our Azure consumption business, and we expect the trends from Q3 to continue into Q4, as noted earlier. Our per-user business should continue to benefit from Microsoft 365 suite momentum, though we expect continued moderation in growth rates given the size of the installed base. In our on-premises server business, we expect revenue to decline low single digits as demand for our hybrid solutions, including Windows Server and SQL Server running in multi-cloud environments, will be more than offset by unfavorable FX impact. And in Enterprise Services, revenue should be relatively unchanged year-over-year as growth in Enterprise Support Services will be offset by a decline in Microsoft Consulting Services. In More Personal Computing, we expect revenue of $13.35 billion to $13.75 billion. PC demand should be similar to Q3, and given channel inventory still remains elevated, our revenue will lag overall market growth as it continues to normalize. Therefore, Windows OEM and Devices revenue should both decline in the low to mid-20s. In Windows commercial products and cloud services revenue should decline low to mid-single digits. While we expect healthy annuity billings growth driven by continued customer demand for Microsoft 365 and our advanced security solutions, a reminder that our quarterly revenue growth can have variability, primarily from in-period revenue recognition depending on the mix of contracts. Search and news advertising ex TAC revenue growth should be approximately 10%, roughly 5 points higher than the overall search and news advertising revenue, driven by growth in first-party revenue is similar to Q3. And in Gaming, we expect revenue growth in the mid- to high single digits. We expect Xbox content services revenue growth in the low to mid-teens, driven by third-party and first-party content as well as Xbox Game Pass. Now back to company guidance. We expect COGS to grow between 3% and 4% in constant currency or $16.8 billion to $17 billion and operating expense to grow approximately 2% in constant currency or $15.1 billion to $15.2 billion. Other income and expense should be roughly $300 million as interest income is expected to more than offset interest expense. As a reminder, we are required to recognize mark-to-market gains or losses on our equity portfolio, which can increase quarterly volatility. We expect our Q4 effective tax rate to be in line with our full year rate of approximately 19%. And finally, as a reminder, for Q4 cash flow, we expect to make a $1.3 billion cash tax payment related to the R&D capitalization provision. Now I'd like to share some closing thoughts as we look to the next fiscal year. With our leadership position as we begin this AI era, we remain focused on strategically managing the company to deliver differentiated customer value as well as long-term financial growth and profitability. As with any significant platform shift, it starts with innovation. And we are excited about the early feedback and demand signals for the AI capabilities we have announced to date. We will continue to invest in our cloud infrastructure, particularly AI-related spend as we scale with the growing demand, driven by customer transformation. And we expect the resulting revenue to grow over time. As always, we remain committed to aligning cost and revenue growth to deliver disciplined profitability. Therefore, while the scaled CapEx investments will impact COGS growth, we expect FY '24 operating expense growth to remain low. As a team, we have continually focused on pivoting our resources aggressively to the future as we execute at a high level in the moment to deliver value to our customers. That balance has enabled the company to successfully lead across a number of platform shifts over a number of decades. Therefore, we are committed to leading the AI platform wave and making the investments to support it. With that, let's go to Q&A. Brett?
Brett Iversen:
Thanks, Amy. We'll now move over to Q&A. Out of respect for others in the call, we request that participants please only ask one question. Joe, can you please repeat your instructions?
Operator:
[Operator Instructions] Our first question comes from the line of Keith Weiss with Morgan Stanley. Please proceed.
Keith Weiss:
Excellent. Thank you guys for taking the question and congratulations on really a fantastic set of results in what we all know to be a still difficult environment out there. I think it really illustrates Microsoft's advantages and a lot of these technology innovations that you guys have been talking about. I wanted to ask you a question that I get probably more often than anything else and one that I frankly don't have a good answer to, and that's around the OpenAI partnership and particularly the accounting for that partnership. So I was hoping you could give us a little bit of color about how -- whether or not revenue is flowing from OpenAI into Microsoft on the CapEx side of the equation, whether there's any impact. Just give us a better understanding of how the comping around that relationship is working.
Amy Hood:
Thanks, Keith. In some ways, let me start by saying, it's a great partnership. We're proud to have worked together for a number of years, leading to some of the announcements that you've heard us make more recently. And we talked about the foundation of our partnership remains that when we both are successful, the other benefits. When we grow, it helps them, and when they grow, it helps us. But specifically to your question on how does it show up, it's easiest in this situation, to think about them as a customer of ours like any other customer who would use the Azure infrastructure and our Azure AI services in service of supporting their end customers. And so when they do that, like any other customer who has a commercial relationship with us, we recognize revenue on that behalf. That's probably the simplest frame, Keith, that I hope is helpful.
Keith Weiss:
Yeah. That’s super helpful. I appreciate that.
Brett Iversen:
Thanks, Keith. Joe, next question, please.
Operator:
Our next question comes from the line of Mark Moerdler with Bernstein Research. Please proceed.
Mark Moerdler:
Congratulations on the quarter and the guidance and thanks for taking my question. I'd like to drill into Azure and more specifically, Azure IaaS/PaaS consumption. IaaS/PaaS consumption has really stepped down recently, and it's important to understand the macro versus macro and optimization that will rebound, whether it's going to rebound quickly or is there a more fundamental issue? In other words, is it simply purely macro and everyone is stepping back a little bit and they're going to hit the pedal as soon as this comes back or is there something more fundamental that is driving corporate maybe to step back and that, that slowdown could sustain even when the IT spending rebounds. Thank you.
Satya Nadella:
Thanks, Mark for the question. Maybe I'll make three comments. And it's also important, I think to distinguish between what I'd say, macro or absolute performance and relative performance because I think that's perhaps a good way to think about how we manage our business. First is optimizations do continue. In fact, we are focused on it. We incent our people to help our customers with optimization because we believe in the long run that the best way to secure the loyalty and long-term contracts with customers when they know that they can count on a cloud provider like us to help them continuously optimize their workload. That's sort of the fundamental benefit of public cloud, and we are taking every opportunity to prove that out with customers in real time. The second thing I'd say is, we do have new workloads started because if you think about it, during the pandemic, it was all about new workloads and scaling workloads. But pre pandemic, there was a balance between optimizations and new workloads. So what we're seeing now is the new workloads start in addition to highly intense optimization driven that we have. The third is perhaps more of a relative statement because of some of the work we've done in AI even in the last couple of quarters, we are now seeing conversations we never had, whether it's coming through you and just OpenAI's API, right? If you think about the consumer tech companies that are all spinning essentially Azure meters, because they have gone to open AI and are using their API. These were not customers of Azure at all. Second, even Azure OpenAI API customers are all new, and the workload conversations, whether it's B2C conversations in financial services or drug discovery on another side, these are all new workloads that we really were not in the game in the past, whereas we now are. So those are the three comments that I'd make, both in terms of absolute macro, but more importantly, I think, what is our relative market position and how it's being changed.
Amy Hood:
Mark, maybe the one thing I would add to those comments is, we've been through almost a year where that pivot that Satya talked about from we're starting tons of new workloads, and we'll call that the pandemic time, to this transition post, and we're coming to really the anniversary of that starting. And so to talk to your point, we're continuing to set optimization. But at some point, workloads just can't be optimized much further. And when you start to anniversary that, you do see that it gets a little bit easier in terms of the comps year-over-year. And so you even see that in a little bit of our guidance, some of that impact from a year-over-year basis.
Mark Moerdler:
That was incredibly helpful. I really do appreciate. Thank you for the color and again, congratulations on what's happening.
Satya Nadella:
Thanks, Mark.
Brett Iversen:
Joe, next question, please.
Operator:
Our next question comes from the line of Brent Thill with Jefferies. Please proceed
Brent Thill:
Thanks. On Copilot monetization, can you just give us a sense of how much shows up, where we're going to see it? And ultimately, is there a simple price lift that you think you can get through Copilot, say, 10%, 20%, 30% above where you saw the regular components of the Suite or is it too hard to factor in? Thank you.
Satya Nadella:
I mean, overall, we do plan to monetize a separate set of meters across all of the tech stack, whether they're consumption meters or per user subscriptions. The Copilot that's priced and it is there is GitHub Copilot. That's a good example of incrementally how we monetize the prices that are there out there and others are to be priced because they're in preview mode. But you can expect us to do what we've done with GitHub Copilot pretty much across the board.
Amy Hood:
Yeah, Brent. The best way of thinking about this is when we believe we’re adding a lot of value. And frankly, that’s what the Copilots are doing and some productivity improvement, you can expect that we will have this price for those and you’ll be able to look at that as we get to release, and to Satya’s point, GitHub Copilot is a great example.
Brent Thill:
Thanks.
Brett Iversen:
Joe, next question, please.
Operator:
Our next question comes from the line of Raimo Lenschow with Barclays. Please proceed
Raimo Lenschow:
Thank you. Congrats from me as well. Just staying on the AI theme and more thinking about the gross margin impact on Azure. Can you just, Satya, can you maybe a little - talk a little bit about like how you see the cost of compute for AI workloads versus kind of the classic workloads and how do you think that will evolve over time? Thank you.
Satya Nadella:
Yes, a couple of them. One is clearly the accelerated compute is what gets used to drive AI. And the thing that we are very, very focused on is to make sure that we get it very efficient in the usage of those resources. If you think about sort of what the hyperscaler does, it's not just rack and stack sort of hardware. They use software to optimize the performance of a given workload and, in fact, heterogeneous workloads on a given set of hardware. And so we have many knobs that we’ll continuously continue to drive optimization across it. And you see it even in the -- even for a given generation of a large model, where we started them to the cost footprint to where we end in the cost footprint even in a period of a quarter changes. So you can expect us to do what we have done over the decade plus with the public cloud to bring the benefits of, I would say, continuous optimization of our COGS to a diverse set of workloads. The other thing I'd mention is that there are a lot of workloads now. Like one of the reasons why we got together with OpenAI primarily was we came out and said, this type of workload, whether it's a training or an inference workload is going to be much more generally relevant for us, not just in the context of AI. And so you can see us apply it in other context as well.
Amy Hood:
And Raimo, we talked a bit about this when we talked about the new Edge and the new Bing with analysts. And I think one of the important things to keep in mind, which Satya is pointing to is that it's not really just the cost of Azure and the ability to optimize across the Azure workloads. It's that really even our first-party workloads and apps that are built, right, are built on the same platform, and we're able because we are a hyperscaler and because we have a large commercial cloud first-party as well as consumer apps like Bing that are first party, we're able to take advantage of that and GPU utilization, AI services utilization across the stack. And so it's not just sort of where Satya wanted to see even a broader benefit of being a hyperscaler.
Raimo Lenschow:
Thank you.
Brett Iversen:
Thanks, Raimo. Joe, next question please.
Operator:
Our next question comes from the line of Keith Bachman with BMO. Please proceed
Keith Bachman:
Good afternoon. Good evening. Thank you for taking the question. I want to address this up to you, if I could. On your prepared remarks, you commented that you thought that operating expense growth would be lower. I was hoping to just maybe flesh that out with some broader comments. Could you talk about how you see any kind of directional color on how you see gross margins evolving, given mix and particularly supporting generative AI and/or any other comments that might help shape our thinking as we begin to look at the operating margin for the next fiscal year? Thank you.
Amy Hood:
Thanks, Keith. It's probably a good opportunity to explain a bit about how I think about where we are, which is -- if you look at all of the businesses we're in and we look about our competitiveness in those businesses. And this is before Satya started to comment a bit about our relative performance versus absolute. And I'll tell you that the energy and focus we put right now is on relative performance and share gains. Right now, we have the largest commercial cloud with increasing commitments by customers, with new workloads, new TAM opportunities that something you're talking about with customers. And our focus is going to be and will be on continuing to take a growing share of that while we continue to focus on our customers' success in getting a ton of value out of what we are selling, whether that's the E5 product, the Microsoft 365, whether that's Windows 365 to help, maybe it's on compute costs and PC cost, whether it's working across the Azure stack. And so with that opportunity plus in our consumer business, the largest number of active devices we've had in Windows, are still being used more being able to focus on edge share and being share and gaming -- bringing it to the PC as well across to mobile, these are the opportunities that we focus on as we think about next year. And so if we feel like and I do, that we are well positioned to continue to take share in so many key places, then I say, great, and we want to be able to focus on investing in AI, which I talked about, will increase COGS growth, but we're committed to making sure we have healthy profitability by keeping operating expenses low. And so what really this past year has been about, but really what Q3 starts to show is our willingness to pivot to the future to make sure we can keep all those commitments that Satya listed. So while I know that's not giving specificity, it is, in fact, how we think about long-term success, in being well positioned in big markets, taking share in those markets, committing to make sure we're going to lead this wave, staying focused on gross margin improvements where we can. Some of them will come in AI over time, given our commitment to the build-out. We will charge for those AI capabilities and then ultimately will deliver operating profit.
Satya Nadella:
Yeah. I mean, just to add to it, during these periods of transition, the way I think as shareholders, you may want to look at is what's the opportunity set ahead. We have a differentiated play to go after that opportunity set, which we believe we have. Both the opportunity set in terms of TAM is bigger, and our differentiation at the very start of a cycle, we feel we have a good lead and we have differentiated offerings up and down the stack. And so therefore, that's the sort of approach we're going to take, which is how do we maximize the return of that starting position for you all as shareholders long term. That's sort of where we look at it. And we'll manage the P&L carefully driving operating leverage in a disciplined way but not being shy of investing where we need to invest in order to grab the long-term opportunity. And so obviously, we will see share gains first, usage first, then GM, then OPInc, right, like a classic P&L flow. But we feel good about our position.
Keith Bachman:
All right. Many thanks for the answer.
Brett Iversen:
Thanks, Keith. Joe, next question, please.
Operator:
Our next question comes from the line of Karl Keirstead with UBS. Please proceed
Karl Keirstead:
Thanks. We've had a lot of questions on AI and Azure, so maybe just to round it out. Just on the Office 365 business, Amy. 16% constant currency guide for June, not really seeing much seat degradation despite obviously a tight labor market, so it's proven to be very resilient. Could you just unpack the sensitivity to that headcount reduction, given that across your customer base, at least slower rate of hiring, just given that this is an enormous seat-based business? It doesn't seem to be showing up. Maybe you could just help us understand what's driving that continued seat growth and how durable that is?
Amy Hood:
Thanks, Karl. I think I would step back and say we have seen, I mean, the Office 365 suite but broadly, the Microsoft 365 suite adds a ton of value for users. And so if you think about the users and on the global base, we've been able to add users, which you continue to see. We still have in the frontline scenario at an SMB opportunity to continue to grow. And in the enterprise, where we are a basic productivity tool, the labor market is still tight in most places, and we continue to see customers committed to the value they're getting. And so I -- this is not something that -- I think our focus has really been on continuing to get healthy renewals, continue to add new products at renewal where it makes sense to save customers money and increase value. And so I think that's the story of the resilience you're seeing. And of course, we did have a good E5 quarter, which you're starting to see and it helps on ARPU.
Brett Iversen:
Joe, next question, please.
Operator:
Our next question comes from the line of Rishi Jaluria with RBC. Please proceed
Rishi Jaluria:
Hi, Satya. Hi, Ami. Thanks so much for taking my question. Nice to see continued resilience in the business. I wanted to get back to the topic of AI but I think maybe a little bit longer term. What -- how are you thinking about the potential for regulation around AI, some of the concerns around data and customer privacy and governance? And what do you think you can do to maybe quell some of those fears that governments and customers and organizations have around that? Thanks.
Satya Nadella:
Yeah. Thanks, Rishi for the question. So overall, we've taken the approach that we are not waiting for regulation to show up. We are taking an approach where the unintended consequences of any new technology is something that from day 1, we think, about as first class and build into our engineering process all the safeguards. So for example, in 2016 is when we put out the AI principles, we translated the AR principles into a set of internal standards that then are further translated into an implementation process that then we hold ourselves to internal audit essentially. So that's the framework we have. We have a Chief AI Officer who is sort of responsible for both thinking of what the standards are and then the people who even help us internally audit our following of the process. And so we feel very, very good in terms of us being able to create trust in the systems we put out there. And so we will obviously engage with any regulation that comes up in any jurisdiction. But quite honestly, we think that the more there is any form of trust as a differentiated position in AI, I think we stand to gain from that.
Rishi Jaluria:
All right. Wonderful. Thank you so much.
Brett Iversen:
Thanks, Rishi. Joe, we have time for one last question.
Operator:
And our last question will come from the line of Michael Turrin with Wells Fargo. Please proceed
Michael Turrin:
Hey. Great. Thanks. Appreciate you squeezing me in. I want to ask a question on the consolidation play that Microsoft is positioning for giving. That's something we hear clearly top of mind for IT decision-makers currently. You have clear plays there across security infrastructure apps and other areas. So it would just be great to hear your view on the Microsoft consolidation playbook in the current environment, and if there are certain areas you're particularly focused on or seeing more traction around. Thank you.
Satya Nadella:
Yeah. I mean, I'll start and Amy, you can add. I think Amy referenced to even in the context of Microsoft 365 and Office 365. But fundamentally, what we are focused on is making sure that the customers are able to derive the value out of our offerings, right, whether it's the Microsoft 365 suite value, which is significant, whether it's E3 or E5. And we want to make sure that our -- they're getting deployed, they're getting used and that's obviously going to lead to our share gains in many cases. Same thing in security. That's a place where this quarter, you saw some good results from us. And same on up and down the stack across Azure, right? So when you think about AI, the anatomy of an AI application is not just an AI model. In fact, ChatGPT itself is a great example. ChatGPT, for example, uses Cosmos DB as their core database. And so therefore, we want to make sure that our services, as they are competitive, get used together, whether it's the IaaS layer, the PaaS layer or the SaaS layer.
Amy Hood:
And maybe one thing I would add, Michael, is that I know the question is consolidation, but another aspect of that is that some of the new business process automation work that's going to get done, whether that's the Dynamics workload that we've talked about, it also will benefit from having the AI services available on Azure, from having the core Azure capabilities as well as actually some front-end stuff that people are buying in Microsoft 365 to close these loops in a new way. And so I think maybe it's not the traditional definition of consolidation. But when people look and say, what vendor adds a lot of value and has the tools that we need and, in many instances, already own to be able to do this business process work, I think we have a great value and, frankly, probably leading tools in almost every vertical.
Michael Turrin:
Great. Thank you.
Brett Iversen:
Thank you, Michael. That wraps up the Q&A portion of today's earnings call. Thank you for joining us today and we look forward to speaking with all of you soon. Thank you, all.
Amy Hood:
Thank you.
Satya Nadella:
Thanks so much.
Operator:
This concludes today's conference. You may disconnect your lines at this time. Thank you for your participation.
Operator:
Greetings and welcome to the Microsoft Fiscal Year 2023 Second Quarter Earnings Conference Call. [Operator Instructions] As a reminder, this conference is being recorded. I would now like to turn the conference over to your host, Brett Iversen, Vice President, Investor Relations.
Brett Iversen:
Good afternoon and thank you for joining us today. On the call with me are Satya Nadella, Chairman and Chief Executive Officer; Amy Hood, Chief Financial Officer; Alice Jolla, Chief Accounting Officer; and Keith Dolliver, Deputy General Counsel. On the Microsoft Investor Relations website, you can find our earnings press release and financial summary slide deck, which is intended to supplement our prepared remarks during today’s call and provides the reconciliation of differences between GAAP and non-GAAP financial measures. On this call, we will discuss certain non-GAAP items. The non-GAAP financial measures provided should not be considered as a substitute for or superior to the measures of financial performance prepared in accordance with GAAP. They are included as additional clarifying items to aid investors in further understanding the company’s second quarter performance in addition to the impact these items and events have on the financial results. All growth comparisons we make on the call today relate to the corresponding period of last year unless otherwise noted. We will also provide growth rates in constant currency when available as a framework for assessing how our underlying businesses performed, excluding the effect of foreign currency rate fluctuations. Where growth rates are the same in constant currency, we will refer to the growth rate only. We will post our prepared remarks to our website immediately following the call until the complete transcript is available. Today’s call is being webcast live and recorded. If you ask a question, it will be included in our live transmission, in the transcript and in any future use of the recording. You can replay the call and view the transcript on the Microsoft Investor Relations website. During this call, we will be making forward-looking statements, which are predictions, projections or other statements about future events. These statements are based on current expectations and assumptions that are subject to risks and uncertainties. Actual results could materially differ because of factors discussed in today’s earnings press release, in the comments made during this conference call and in the Risk Factors section of our Form 10-K, Forms 10-Q and other reports and filings with the Securities and Exchange Commission. We do not undertake any duty to update any forward-looking statement. And with that, I will turn the call over to Satya.
Satya Nadella:
Thank you very much, Brett. I want to start with the context I shared with our employees last week on the changing environment and our priorities. As I meet with customers and partners, a few things are increasingly clear. Just as we saw customers accelerate their digital spend during the pandemic, we are now seeing them optimize that spend. Also, organizations are exercising caution given the macroeconomic uncertainty. And the next major wave of computing is being born as we turn the world’s most advanced AI models into a new computing platform. In this environment, we remain convicted on three things. This is an important time for Microsoft to work with our customers, helping them realize more value from their tech spend and building long-term loyalty and share position while internally aligning our own cost structure with our revenue growth. This in turn sets us up to participate in the secular trend where digital spend as a percentage of GDP is only going to increase. And lastly, we are going to lead in the AI era, knowing that maximum enterprise value gets created during platform shifts. With that as the backdrop, the Microsoft Cloud exceeded $27 billion in quarterly revenue, up 22% and 29% in constant currency. Now, I will highlight examples of our innovation starting with Azure. Moving to the cloud is the best way for any customer in today’s economy to mitigate demand uncertainty and energy costs while gaining efficiencies of cloud native development. Enterprises have moved millions of calls to Azure and run twice as many calls on our cloud today than they did 2 years ago. And yet, we are still in the early innings when it comes to long-term cloud opportunity. As an example, insurer AIA was able to save more than 20% by migrating to Azure and reduced IT provisioning time from multiple months to just an hour. We also continue to lead with hybrid computing with Azure Arc. We now have more than 12,000 Arc customers, double the number a year ago, including companies like Citrix, Northern Trust and PayPal. Now on to data. Customers continue to choose and implement the Microsoft Intelligent Data Platform over the competition because of its comprehensiveness, integration and lower cost. Bayer, for example, used the data stack to evaluate results from clinical trials faster and more efficiently while meeting regulatory requirements and ASOS chose Cosmos DB to power real-time product recommendations and order processing for over 26 million global customers. Now on to AI. The age of AI is upon us and Microsoft is powering it. We are witnessing non-linear improvements in capability of foundation models, which we are making available as platforms. And as customers select their cloud providers and invest in new workloads, we are well positioned to capture that opportunity as a leader in AI. We have the most powerful AI supercomputing infrastructure in the cloud. It’s being used by customers and partners like OpenAI to train state-of-the-art models and services, including ChatGPT. Just last week, we made our Azure OpenAI service broadly available and already over 200 customers from KPMG to Al Jazeera are using it. We will soon add support for ChatGPT, enabling customers to use it in their own applications for the first time. And yesterday, we announced the completion of the next phase of our agreement with OpenAI. We are pleased to be their exclusive cloud provider and we will deploy their models across our consumer and enterprise products as we continue to push the state-of-the-art in AI. All of this innovation is driving growth across our Azure AI services. Azure ML revenue alone has increased more than 100% for five quarters in a row with companies like AXA, FedEx and H&R Block choosing the service to deploy, manage and govern their models. Now on to developers. Modernizing applications is mission-critical to any company’s operations today. And with GitHub, Visual Studio and Azure PaaS services, we have the most comprehensive portfolio of tools to help. GitHub is now home to 100 million developers and GitHub Copilot is the first at-scale AI product built for this era, fundamentally transforming developer productivity. More than 1 million people have used Copilot to-date. This quarter, we brought Copilot to businesses and we have seen strong interest and early adoption from companies, including Duolingo, Lemonade and Volkswagen Cariad Software Group. Now on to Power Platform. Power Platform is becoming an essential digital transformation tool as every business looks to streamline their operations and drive productivity in today’s environment. We are helping customers realize superior time to value with our end-to-end suite spanning low-code, no-code tools, automation, virtual agents and business intelligence. We are leading in robotic process automation. Power Automate has more than 45,000 customers from AT&T to Rabobank, up over 50% year-over-year. And we are making it easier for anyone to streamline repetitive tasks, introducing new AI-powered features to turn natural language prompts into complex workflows. Now on to business applications. Dynamics 365 is taking share as we help businesses digitize their service, finance, customer experience and supply chain functions. For example, G&J Pepsi-Cola Bottlers is moving from reactive to predictive field service. FUJIFILM is optimizing its operations. Investec is closing deals faster with conversational intelligence. Baylor Scott & White in Texas is using our digital contact center to enhance patient communications. And this quarter, we introduced our new Supply Chain Platform, helping customers like iFit and Kraft Heinz apply AI to predict and mitigate disruptions. Now on to Industry Solutions. Our industry and cross-industry clouds are driving pull-through for our entire tech stack. Our cloud for retail was front and center at NRF last week as we introduced new tools to help retailers manage their day-to-day operations and digitize their physical stores. Polish retailer Zabka has built the largest chain of autonomous stores in Europe with the help of our technology. In Financial Services, our new partnership with London Stock Exchange Group will deliver next generation of data analytics and workspace solutions. And in healthcare, we are rapidly becoming the partner of choice for any provider looking to generate real value from AI. With Nuance DAX ambient intelligence solution, physicians can reduce documentation time by half, improving the quality of their patient interactions. Now on to systems of work. Microsoft 365, Teams and Viva are essential for every organization to adapt to the new world of work. Microsoft 365 is rapidly evolving into an AI-first platform that enables every individual to amplify their creativity and productivity with both our established applications as well as new applications like Designer, Stream and Loop. We have more than 63 million consumer subscribers, up 12% year-over-year and we introduced Microsoft 365 Basic, bringing our premium offerings to more people. Teams surpassed 280 million monthly active users this quarter, showing durable momentum since the pandemic and we continue to take share across every category from collaboration to chat to meetings to calling. Teams has emerged as a first-class platform. Apps from Adobe, Atlassian, Poly, ServiceNow and Workday have each surpassed 0.5 million active users and the number of third-party apps with more than 10,000 users increased nearly 40% year-over-year. There are more than 500,000 active Teams Rooms devices, up 70% year-over-year and the number of customers with more than 1,000 rooms doubled year-over-year. Novo Nordisk will deploy Teams Rooms to 5,000 meeting rooms globally in our largest deal to-date. Teams Phone continues to take share and is the market leader in cloud calling. We have added more than 5 million PSTN seats over the last 12 months alone. With Teams Premium, we are meeting enterprise demand for advanced features like end-to-end encryption and AI-powered recaps. We have seen strong interest in preview and we will make it broadly available next month. With Microsoft Viva, we have created a new market category for our employee experience and organizational productivity. U.S. Bank is using Viva to streamline employee communications and Carlsberg turned to Viva to centralize its digital employee experience for 29,000 employees. In today’s environment, aligning the entire organization and the most important work is critical. Viva Goals brings objectives and key results directly into the flow of daily work. Viva has also become an indispensable tool for business process. Viva Sales is the super app in Microsoft 365 for sellers. We have seen strong interest since making it generally available this quarter. All up, we continue to see organizations consolidate on Microsoft 365. 80% of our enterprise customers use 5 or more Microsoft 365 applications. And organizations across the private and public sector, including EY, IKEA, NTT Communications, Rio Tinto as well as the state government of Virginia are increasingly choosing our premium E5 offerings for advanced security, compliance, voice and analytics. Now on to Windows. While the number of PCs shipped declined during the quarter, returning to pre-pandemic levels, usage intensity of Windows continues to be higher than pre-pandemic with time spent per PC up nearly 10%. Monthly active devices also reached an all-time high this quarter. And for commercial customers, Windows 11 adoption continues to grow because of its differentiated security and productivity value proposition. We are also seeing growth in cloud-delivered Windows with usage of Windows 365 and Azure Virtual Desktop up by over two-thirds year-over-year. Leaders in every industry from Campari and Grant Thornton UK to Nutrien and Woolworths are using cloud-delivered Windows, including more than 60% of the Fortune 500. Now on to security. Over the past 12 months, our security business surpassed $20 billion in revenue as we help customers protect their digital estate across clouds and endpoint platforms. We are the only company with integrated end-to-end tools spanning identity, security, compliance, device management and privacy informed and trained on over 65 trillion signals each day. We are taking share across all major categories we serve. Customers are consolidating on our security stack in order to reduce risk, complexity and cost. The number of organizations with four or more workloads increased over 40% year-over-year. UK retailer Fraser Group, for example, consolidated from 10 security vendors to just Microsoft. Roku moved identity and access management to the cloud with Azure Active Directory. And Astellas Pharma, Ferrovial and University of Toronto all switched to Microsoft Sentinel because of our integrated XDR and SIM capabilities. Now on to LinkedIn. People and companies continue to look to LinkedIn to connect, learn, sell and get hired. We once again saw record engagement among our more than 900 million members. Three members are signing up every second. Over 80% of these members are from outside the United States. And as the members come to the platform to find and share professional knowledge and expertise, newsletter creation was up 10x year-over-year. Skills are the new currency and people are increasingly investing in their skill-building to keep up with their changing roles in industries. We offer more than 20,000 courses in 11 languages and companies are also turning to a skills-based approach in place of degree or pedigree to identify qualified talent, with more than 45% of the hires on LinkedIn explicitly using skills data to fill their roles. Finally, LinkedIn Marketing Solutions continues to be a leader in B2B digital advertising, helping companies deliver the right message to the right audience on a safe and trusted platform. Now on to advertising. Despite headwinds in the ad market, we continue to innovate across our first and third-party portfolios. Our browser, Microsoft Edge gained share for the seventh consecutive quarter. Bing continues to gain share in the United States and daily users of our Start personalized content feed increased over 30% year-over-year. We are now empowering retailers and expanding our third-party inventory. With PromoteIQ, we are building a complete omnichannel media platform for companies like the Australian retailer, Endeavor, as well as Canada’s Hudson’s Bay and Global, the largest Brazilian TV broadcasters chose Xandr to launch a new media buying platform in that market. Now on to gaming. In gaming, we continue to pursue our ambition to give players more choice to play great games wherever, whenever and however they want. We saw new highs for Game Pass subscriptions, game streaming hours and monthly active devices, and monthly active users surpassed a record 120 million during the quarter. We continue to invest to add value to Game Pass. This quarter, we partnered with Riot Games to make the company’s PC and mobile games, along with premium content available to subscribers. And finally, we are energized by our upcoming lineup of AAA game launches, including exciting new titles from ZeniMax and Xbox Game Studios and we will be sharing details in Gameplay at our showcase tomorrow. In closing, I want to extend my deepest gratitude to our employees for their continued dedication to our mission, customers and partners. We will continue to pursue our long-term opportunity and innovation agenda with urgency while also raising the bar on our operational excellence. With that, I will hand it over to Amy.
Amy Hood:
Thank you, Satya and good afternoon everyone. I’d like to start by reiterating Satya’s thoughts on the changing environment and our priorities, which underpin the decisions communicated in last week’s announcement. The resulting Q2 charge negatively impacted gross margin by $152 million, operating income by $1.2 billion, and earnings per share by $0.12. Our second quarter revenue was $52.7 billion, up 2% and 7% in constant currency. When adjusted for the charge, gross margin dollars increased 2% and 8% in constant currency, operating income decreased 3% and increased 6% in constant currency, and earnings per share was $2.32, which decreased 6% and increased 2% in constant currency. In our consumer business, the PC market was in line with our expectations, but execution challenges impacted our Surface business. Advertising spend declined slightly more than expected, which impacted search and news advertising and LinkedIn Marketing Solutions. In our commercial business, we delivered strong growth in line with our expectations. However, as you heard from Satya, we are seeing customers exercise caution in this environment and we saw results weaken through December. We saw moderated consumption growth in Azure and lower-than-expected growth in new business across the standalone Office 365, EMS and Windows commercial products that are sold outside the Microsoft 365 suite. From a geographic perspective, we saw strong execution in many regions around the world. However, performance in the U.S. was weaker than expected. Importantly, we continued to see share gains in areas such as data and AI, Dynamics, Teams, Security and Edge. Commercial bookings increased 7% and 4% in constant currency, lower than expected. Consistent execution across our renewal sales motions, including strong recapture rates and growth in Azure commitments on a high prior year comparable were partially offset by the slowdown in growth of new standalone business noted earlier. Commercial remaining performance obligation increased 29% to 26% in constant currency to $189 billion. Roughly 45% will be recognized in revenue in the next 12 months, up 24% year-over-year. The remaining portion, which will be recognized beyond the next 12 months, increased 32%. Our annuity mix increased 2 points year-over-year to 96%. FX decreased total company revenue by 5 points, in line with expectations. At a segment level, FX decreased Productivity and Business Processes revenue growth by 6 points, 1 point favorable to expectations. FX impact on Intelligent Cloud and More Personal Computing were both in line with expectations. Additionally, FX decreased both COGS and operating expense growth by 2 points, 1 point unfavorable to expectations. Microsoft Cloud revenue was $27.1 billion and grew 22% and 29% in constant currency, ahead of expectations. Microsoft Cloud gross margin percentage increased roughly 2 points year-over-year to 72%, a point better than expected, driven by lower energy costs. Excluding the impact of the change in accounting estimate for useful lives, Microsoft Cloud gross margin percentage decreased roughly 1 point, primarily driven by sales mix shift to Azure. Company gross margin percentage was 67%. Excluding the impact of the change in accounting estimate, gross margin percentage decreased roughly 2 points, driven by a lower mix of Windows OEM revenue and sales mix shift from licensing to cloud. Operating expense when adjusted for the Q2 charge increased 11% and 13% in constant currency, about $500 million lower than expected. Operating expense growth was driven by investments in cloud engineering, the Nuance acquisition and LinkedIn. At a total company level, headcount ended December 19% higher than a year ago. Sequential headcount growth was less than 1%. Year-over-year growth included roughly 6 points from the Nuance and Xandr acquisitions, which closed last Q3 and Q4, respectively. Adjusted for the charge, operating margins decreased roughly 2 points year-over-year to 41%. Excluding the impact of the change in accounting estimate, operating margins declined roughly 4 points, primarily driven by unfavorable FX impact as well as a lower mix of OEM revenue. Now to our segment results. Revenue from Productivity and Business Processes was $17 billion and grew 7% and 13% in constant currency, in line with expectations when excluding the favorable FX impact noted earlier. Office Commercial revenue grew 7% and 14% in constant currency. Office 365 Commercial revenue increased 11% and 18% in constant currency, slightly better than expected with healthy renewal execution and ARPU growth as E5 momentum remains strong. Paid Office 365 Commercial seats grew 12% year-over-year with installed base expansion across all workloads and customer segments. Seat growth was driven by our small and medium business and frontline worker offerings, although we saw some impact from the slowdown in growth of new business noted earlier. Office Consumer revenue declined 2% and increased 3% in constant currency, with continued momentum in Microsoft 365 subscriptions, which grew 12% to 63.2 million, partially offset by declines in our transactional business. LinkedIn revenue increased 10% and 14% in constant currency, driven by growth in Talent Solutions, partially offset by weakness in Marketing Solutions from the advertising trends noted earlier. Dynamics revenue grew 13% and 20% in constant currency, driven by Dynamics 365, which grew 21% and 29% in constant currency. Segment gross margin dollars increased 8% and 16% in constant currency, and gross margin percentage increased roughly 1 point year-over-year. Excluding the impact of the change in accounting estimate, gross margin percentage decreased slightly, driven by sales mix shift to cloud offerings. Operating expense increased 12% and 14% in constant currency, including roughly 5 points from the Q2 charge. Operating income increased 6% and 17% in constant currency as the 3 points of favorable impact due to the change in accounting estimate were offset by 3 points of unfavorable impact from the Q2 charge noted earlier. Next, the Intelligent Cloud segment. Revenue was $21.5 billion, increasing 18% and 24% in constant currency, in line with expectations. Overall, server products and cloud services revenue increased 20% and 26% in constant currency. Azure and other cloud services revenue grew 31% and 38% in constant currency. As noted earlier, growth continued to moderate, particularly in December, and we exited the quarter with Azure constant currency growth in the mid-30s. In our per user business, the Enterprise Mobility and Security installed base grew 16% to over 241 million seats with impact from the slowdown in growth of new business noted earlier. In our on-premises server business, revenue decreased 2% and increased 2% in constant currency, with continued hybrid demand offset by weakness in transactional licensing. Enterprise Services revenue grew 2% and 7% in constant currency. Segment gross margin dollars increased 17% and 23% in constant currency, and gross margin percentage decreased slightly. Excluding the impact of the change in accounting estimate, gross margin percentage declined roughly 3 points, driven by sales mix shift to Azure and higher energy costs. Operating expenses increased 34% and 37% in constant currency, including roughly 13 points of impact from the Q2 charge noted earlier and roughly 7 points of impact from the Nuance acquisition. Operating income grew 7% and 15% in constant currency as roughly 7 points of favorable impact of the change in accounting estimate was offset by approximately 7 points of unfavorable impact from the Q2 charge. Now to More Personal Computing. Revenue was $14.2 billion, decreasing 19% and 16% in constant currency, below expectations driven by Surface, Windows Commercial and search. Windows OEM revenue decreased 39% year-over-year, in line with expectations. Excluding the impact from the Windows 11 deferral last year, revenue declined 36% on a strong prior year comparable. Devices revenue decreased 39% to 34% in constant currency, below expectations due to execution challenges on new product launches. Windows Commercial products and cloud services revenue declined 3% and increased 3% in constant currency, lower than expected, primarily due to the slowdown in growth of new business and stand-alone offerings noted earlier. Search and news advertising revenue ex TAC increased 10% and 15% in constant currency, a bit lower than expected, as noted earlier. Our Edge browser gained more share than expected this quarter. The Xandr acquisition contributed roughly 6 points of benefit. And in gaming, revenue declined 13% and 9% in constant currency, in line with expectations. Xbox hardware revenue declined 13% and 9% in constant currency. Xbox content and services revenue declined 12% and 8% in constant currency, given the strong first-party content last year. Segment gross margin dollars declined 29% and 24% in constant currency, and gross margin percentage decreased roughly 7 points year-over-year, driven by lower device gross margin and sales mix shift to lower-margin businesses. Operating expenses increased 6% and 9% in constant currency, including roughly 6 points of impact from the Q2 charge noted earlier and 3 points of impact from the Xandr acquisition. Operating income decreased 47% and 40% in constant currency, including roughly 6 points of unfavorable impact from the Q2 charge noted earlier. Now back to total company results. Capital expenditures, including finance leases, were $6.8 billion to support cloud demand. Cash paid for PP&E was $6.3 billion. Cash flow from operations was $11.2 billion, down 23% year-over-year as strong cloud billings and collections were more than offset by a tax payment related to the TCJA capitalization of R&D provision as well as higher employee and supplier payments. Free cash flow was $4.9 billion, down 43% year-over-year. Excluding the impact of this tax payment, cash flow from operations declined 7% and free cash flow declined 16%. This quarter, other income and expense was negative $60 million, lower than anticipated, driven by a mark-to-market loss on a forward share purchase agreement. Our effective tax rate was approximately 19%. And finally, we returned $9.7 billion to shareholders through share repurchases and dividends. Now moving to our Q3 outlook, which unless specifically noted otherwise, is on a U.S. dollar basis. My commentary for both the full year and next quarter does not include any impact from Activision, which we continue to work towards closing in fiscal year 2023, subject to obtaining required regulatory approvals. First, FX. Based on current rates, we now expect FX to decrease total revenue growth by approximately 3 points, COGS growth by 1 point and operating expense growth by 2 points. Within the segments, we anticipate roughly 4 points of negative impact on revenue growth in Productivity and Business Processes, 3 points in Intelligent Cloud and 2 points in More Personal Computing. In our Consumer business, Windows OEM and devices will see continued declines as the PC market returns to pre-pandemic levels. And LinkedIn and search will be impacted as ad market spending remains a bit cautious. In our Commercial business, we expect business trends that we saw at the end of December to continue into Q3. While customers are more cautious in their spend, we also have the opportunity to improve our execution, given our strong position in global growth markets. In commercial bookings, with a declining expiry base and the strong prior year comparable in terms of large Azure contracts, we expect growth to be relatively flat over year. We expect consistent execution across our core and sales motions and continued commitments to our platform will be offset by impact from the slowdown of new business noted earlier and 3 points of unfavorable impact from the inclusion of Nuance in the prior year. Microsoft Cloud gross margin percentage should be up roughly 1 point year-over-year, driven by the accounting estimate change noted earlier. Excluding that impact, Q3 cloud gross margin percentage will decrease roughly 1 point, driven by Azure. In capital expenditures, we expect a sequential increase on a dollar basis with normal quarterly spend variability in the timing of our cloud infrastructure build-out. Our data center investments continue to be based on a near-term and longer-term customer demand, including AI opportunities. Next, segment guidance. In Productivity and Business Processes, we expect revenue to grow between 11% and 13% in constant currency or $16.9 billion to $17.2 billion. In Office Commercial, revenue growth will again be driven by Office 365 with seat growth across customer segments and ARPU growth through E5. We expect Office 365 revenue growth to be sequentially lower by roughly 1 point on a constant currency basis. In our on-premises business, we expect revenue to decline in the mid-20s. In Office Consumer, we expect revenue growth in the low single digits, driven by Microsoft 365 subscriptions. For LinkedIn, we expect mid-single-digit revenue growth with continued strong engagement on the platform, although impacted by the advertising trends noted earlier and the slowdown in hiring, particularly in the technology industry, where we have significant exposure. And in Dynamics, we expect revenue growth to be in the low to mid-teens, driven by continued growth in Dynamics 365, which is now over 80% of total Dynamics revenue. For Intelligent Cloud, we expect revenue to grow between 17% and 19% in constant currency or $21.7 billion to $22 billion. Revenue will continue to be driven by Azure which, as a reminder, can have quarterly variability primarily from our per user business and from in-period revenue recognition depending on the mix of contracts. In Azure, our per-user business should continue to benefit from Microsoft 365 suite momentum, though we expect continued moderation in growth rate given the size of the installed base. As I noted earlier, we exited Q2 with Azure growth in the mid-30s in constant currency. And from that, we expect Q3 growth to decelerate roughly 4 to 5 points in constant currency. FX impact in Azure is about 1 point more than at the segment level. In our on-premises server business, we expect revenue to decline low single digits as demand for our hybrid solutions will be more than offset by unfavorable FX impact. And in Enterprise Services, revenue should decline low to mid-single digits, driven by Microsoft Consulting Services. In More Personal Computing, we expect revenue of $11.9 billion to $12.3 billion. Windows OEM revenue should decline in the mid to high 30s, in line with the PC market. We expect Q3 PC units to be similar to pre-pandemic levels. In devices, revenues should decline in the mid-40s as we work through the execution challenges noted earlier. In Windows Commercial products and cloud services on a strong prior year comparable, revenue should be relatively flat as customer demand for Microsoft 365 and our advanced security solutions will be partially offset by the slowdown in new business noted earlier. Search and news advertising ex-TAC should grow high single digits, roughly 7 points faster than overall search and news advertising revenue, driven by continued volume strength supported by Edge browser share gains and the inclusion of Xandr. And in gaming, on a prior year comparable that benefited from increased console supply, we expect revenue to decline in the high single digits. We expect Xbox content and services revenue to decline in the low single digits as growth in Xbox Game Pass subscriptions will be more than offset by lower monetization per hour and third-party and first-party content. Now back to company guidance. We expect COGS to grow between 1% and 2% in constant currency or to be between $15.65 billion and $15.85 billion and operating expense to grow between 11% and 12% at constant currency or be $14.7 billion to $14.8 billion. Other income and expense should be roughly $200 million as interest income is expected to more than offset interest expense. As a reminder, we are required to recognize mark-to-market gains and losses on our equity portfolio, which can increase quarterly volatility. We expect our Q3 effective tax rate to be between 19% and 20%. And finally, as a reminder, for Q3 cash flow, we expect to make a $1.2 billion cash tax payment related to the TCJA capitalization of R&D provision. Now some thoughts on H2 and the full year. First, in our Commercial business, revenue grew 20% on a constant currency basis in H1. However, we now expect to see a deceleration in H2, given how we exited December. Next, higher energy costs for the full year are now expected to be $500 million compared to our previous estimate of $800 million. Third, as we continue to prioritize our investments and anniversary the Nuance and Xandr acquisitions, our Q4 operating expense growth should be in the low single digits in constant currency. Finally, we remain committed to operational excellence, aligning cost and growth, investing in our customer success and leading the AI platform wave. As a result, when excluding the Q2 charge and favorable impact from the change in accounting estimate, we expect full year operating margins to be down roughly 1 point in constant currency and roughly 2 points in USD, even with the headwinds from materially lower OEM revenue and higher energy costs. In the first half of the year, over 70% of our revenue came from our Commercial business and over 70% of that from Microsoft Cloud. We have a resilient foundation and durable growth markets where we are gaining share. I’m confident in the ability of our Microsoft team to manage the near-term by continuing to position ourselves for the future. With that, let’s go to Q&A. Brett?
Brett Iversen:
Thanks, Amy. We will now move over to the Q&A. [Operator Instructions] Joe, can you please repeat your instructions?
Operator:
[Operator Instructions] Our first question comes from the line of Keith Weiss with Morgan Stanley. Please proceed.
Keith Weiss:
Excellent. Thank you, guys for taking the question. I was hoping we could delve into the expansion of the investment into OpenAI. Satya, I was hoping you could talk to us about, is there any expansion in the scope of what you guys are doing with OpenAI and the commitment that you guys are making in terms of sort of the compute capacity you’re going to be giving to them? And then maybe as from an investor’s perspective, how should we think about when this functionality is going to become – expand beyond just sort of the Azure OpenAI services? And where are we’ going to start to see some of the positive impacts to perhaps Bing or the productivity suite or more broadly across the solution portfolio?
Satya Nadella:
Thank you so much, Keith, for the question. So as you know, we started the OpenAI partnership now in 3 years, 3.5 years ago. And we’ve been actually working very hard on a lot of elements of this partnership over the last 3 years. And so I think the way for our investors to see this is we fundamentally believe that the next big platform wave, as I said, is going to be AI and we strongly also believe a lot of the enterprise value gets created by just being able to catch these waves and then have those waves impact every part of our tech stack and also create new solutions and new opportunities. So whenever we think about platform opportunities and platform shift opportunities, that’s how we come at it. How can we essentially ride the wave for everything that we have today and make it more expansive and then what new can be created. So, if you take that lens, the core of Azure or what is considered cloud computing fundamentally changes in its nature and how compute storage and network come together. That’s, in some sense, under the radar, if you will, for the last 3.5 years, 4 years, we have been working very, very hard to build both the training supercomputers and now, of course, the inference infrastructure because once you use AI inside of your applications, it goes from just being training-heavy to inference. So, that’s sort of, I think core Azure itself is being transformed for the core infrastructure business, it’s being transformed. And so you can see us with data beyond Azure OpenAI services even, think about what Synapse plus OpenAI APIs can do. We already have in Power Platform incorporated capability. You could prompt - I mean one of the reasons why we are the leaders in robotic process automation and workflow automation today is because of some of the AI capabilities that we have in there. GitHub Copilot is in fact, you would say, the most at-scale LLM based product out there in the marketplace today. And so, we fully expect us to sort of incorporate AI in every layer of the stack, whether it’s in productivity, whether it’s in our consumer services. And so we are excited about it. But I think that we are also excited about OpenAI zone innovation, right. So, they commercialize their products. We are excited about the Chat GPT being built on Azure and having the traction it has. So, we look to both, there is an investment part to it and there is a commercial partnership. But fundamentally, it’s going to be something that’s going to drive, I think innovation and competitive differentiation in every one of the Microsoft solutions by leading in AI.
Keith Weiss:
Outstanding. Thank you.
Brett Iversen:
Thanks Steve. Joe, next question please.
Operator:
Our next question comes from the line of Brent Thill with Jefferies. Please proceed.
Brent Thill:
Thanks. Satya, can you give us your overall macro view? There were some comments you had made that concerned, I think many about the state of the U.S. spending environment. I am just curious if you could comment and follow-up on what you are seeing there just from a spend environment throughout the year. I think many came away with that perceiving that you were saying it’s getting worse, not better. Can you just give us a little more color on that? Thank you.
Satya Nadella:
Thank you, Brent. And first of all, I was making a comment which was sort of a global comment, not just a specific U.S. comment. I mean there is only – I always sort of subscribe to that there is only one law of gravity that I think all of us are subject to, which is inflation-adjusted economic growth in the world. And then how many times that do we grow, because as I have said in my comments, Brent, I fundamentally believe tech as a percentage of GDP is going to be much higher and on a secular basis. So, the question is how many times is it given the overall inflation-adjusted economic growth. So, that’s kind of how I look at it. Given that, I think the two things that we see, we commented on that even in the last quarter, and it’s even in the outlook, which is the thing that customers are doing is what they accelerated during the pandemic. They are making sure that they are getting most value out of it or optimizing it and then also being a bit more cautious on given the macroeconomic headwinds out there in the market. So, given those two things, the point is at some point, the optimizations will end. In fact, the money that they save in any optimization of any workload is what [Indiscernible] into workloads. And those workloads will start ramping up. And so one of the key things we are watching for, Brent, is to make sure that we are gaining share in this space through our value propositions, so and even build loyalty with our customers so that long-term, we are well positioned for share gains. So, that’s sort of fundamentally how we view it. And then the other aspect I would also say is simultaneously investing in this new AI trend, because I don’t think any application start that happens next is going to look like the application starts of 2019 or 2020. They are all going to have considerations around how is my AI inference performance, cost, model is going to look like, and that’s where we are well positioned again. So, that’s how I view it. The market, you all are better readers of, quite frankly, what’s happening out there. We can tell you what we see. What we see is optimization and some cautious approach to new workloads and that will cycle through, but we do fundamentally believe on a long-term basis, as a percentage of GDP, tech spend is going to go up.
Brent Thill:
Thank you.
Brett Iversen:
Thanks Brent. Joe, next question please.
Operator:
Our next question comes from the line of Mark Moerdler with Bernstein. Please proceed.
Mark Moerdler:
Thank you very much. I would like to follow-up a little bit on this question relating to optimization. I know we saw some slowing this quarter. You are guiding to some slowing next quarter in Cloud and Azure. How much of that is – do you believe at this point is truly people optimizing what they have already bought and stepping that before that versus how much of that is due to macro factors themselves specifically impacting demand?
Satya Nadella:
I would say two things, and then Amy, please feel free to add. One is, it absolutely is, starts with workloads that they have at scale just because of the visibility one has on what’s driving essentially the consumption meters. And there is real guidance that we ourselves [Indiscernible] the product to say, here are the things that you could do optimize your billing. And so – so, that’s sort of what is the fundamental thing, when we say do more with less and how can we help, that’s sort of the first place customers go to. And then the next piece, really, I think is going to be about how they take the optimization that they get and the savings they get along workload and what new project starts. And that’s where I think there is a reprioritization, when should we start the new project. And those are the two things that are happening simultaneously. They don’t perfectly match, but one of the things is they are looking to back some savings on some workloads and then start. So, that’s where I think a little bit of what has to happen is the cycle time where the optimization cycle finishes, the projects start and then the projects ramp. And I think that, that’s what at least on the cloud consumption side you are seeing. And on the per user side, it’s slightly different, which is in per user also, there was real acceleration when it comes to purchases of per user licenses, whether it is for knowledge workers or frontline workers. And again, they are all now making sure that they are all getting used and the usage is going up. Like when we look at our Office 365 usage, all those numbers are pretty up year-over-year in a substantial way. Like I gave you some of the Teams numbers, in fact, one of the things was what will happen to the Teams usage after the pandemic, guess what, they’re up. And so those are the good news. And now once we cycle through that again, the seats will get added and premium, like I am very, very excited about Teams Pro coming out in a couple of weeks. And those are all the things that people will be able to sort of use to ensure that the ARPUs are also going up with value.
Amy Hood:
And Mark, because I do think it’s actually quite hard to separate from a driver perspective how much is optimization versus macro. It’s all related when you start to say what’s the best ROI I can get on every budget dollar I spend in our job as a partner to so many of these customers is to help them do that. So, Satya has talked a bit about Azure. Let me talk a little bit about the per user where the way it showed itself is we had very high renewal rates and very good suite performance at renewal, meaning what we tend to call internally recapture. While we had some more challenges on maybe a standalone sale of a new product where the cycle is going to be a little longer, right, and you are going to have to show that cost savings. But the suite sale, the value in that showed itself in terms of strong E5. You can see the ARPU growth and you can see the consistency potentially in both renewal rate and in, frankly, the Microsoft 365 performance.
Mark Moerdler:
Perfect. Thank you very much.
Brett Iversen:
Yes. Thanks Mark. Joe, next question please.
Operator:
Our next question comes from the line of Kash Rangan with Goldman Sachs. Please proceed.
Kash Rangan:
Thank you very much. Satya, I am curious if you could talk about how long the cycle time for optimization lasts. Are we talking a couple of quarters, few quarters or multiple years, because I do take your comment about tech spending as a percentage of global GDP going higher? So, if that were to happen, this – how do you frame the duration of this optimization that’s happening in the industry? Thank you so much.
Satya Nadella:
I mean I think that you can – you have a workload, you optimize the workload and you start a new workload. So, the thing that I would say is when you are done with optimizing a workload is when you are done with the cycle. So, I think if you sort of say, when did we enter this, we accelerated existing [ph] workloads during the pandemic over a period of 2 years. So, we are optimizing. I don’t think we are going to take 2 years to optimize, but we are going to take this year to optimize. And then as we optimize the new projects start and the new project starts don’t start instantly at their peak usage. They start and then they scale. And so those are the two cycles that will happen where there will be a time lag.
Kash Rangan:
Got it. So, it’s a temporary adjustment before we start to get the full effect of the next set of workloads. Good to get that.
Satya Nadella:
That’s correct.
Kash Rangan:
Thank you.
Brett Iversen:
Thanks Kash. Joe, next question please.
Operator:
The next question comes from the line of Karl Keirstead with UBS. Please proceed.
Karl Keirstead:
Thank you. This one for Amy. Amy, given the obviously tough environment, it sounds like reaching that full fiscal year 20% constant currency commercial revs guide would be tough. Is that also true for the soft guidance for 10%-plus total revenue growth for the year? And if I could just sneak in a clarification, Amy, just because it’s an important metric. When you talk about a 4-point to 5-point decel in Azure, that’s off of the 38% reported for December, right, not off the 35% exit rate? Thank you.
Amy Hood:
It’s all – Karl, let me just – the first half of your question, give me a second. On the second half of your question, which is the guide of the exit rate – it’s off the exit rate on Azure of four points to five points, just to make sure that is clear. In terms of thinking about total year revenue, right, I did not comment on full year revenue as we continue, I think really just to watch the Windows PC market as it returns to pre-pandemic levels. Outside of that, as you can see, the trends are relatively consistent. So, in some points, it’s important because if you look at the operating income margin guidance that I talked about, the fact that we are guiding to really only one point of margin deceleration for the year on a constant currency basis with probably over $2 billion of headwind from the OEM business from what we had anticipated heading into the year, the focus on margins, the focus on prioritization, the focus on putting our investments into where we know they have high return, I actually feel quite good about the place that puts us in as we exit the year in terms of – and the right energy, right, or leaving the year in Q4 on leverage.
Karl Keirstead:
Got it. Super helpful. Thanks Amy.
Brett Iversen:
Thanks Karl. Joe, next question please.
Operator:
Our next question comes from the line of Brad Zelnick with Deutsche Bank. Please proceed.
Brad Zelnick:
Great. Thanks very much. Amy, I wanted to ask about the expense actions that you announced last week, obviously, not a decision that you would take lightly. How are you thinking about headcount for the remainder of the year and the possibility for further expense actions, if necessary? And what criteria do you consider in making these decisions? Thanks.
Amy Hood:
Brad, listen, thanks for that question. Obviously, as we think about the Q4 guidance around low-single digit operating expense growth, we start to, as you know, sort of lap certain real acceleration points that we had last year. And we lapped the acquisitions both of Nuance and of Xandr. So, by the time that we get to the end of Q4, you will see very moderated headcount growth on a year-over-year basis in addition to some of the prioritization decisions we have made. And you are right. We take decisions like the one we had to make to get our cost structure more in line with revenue just incredibly seriously because we have lots of very talented people who were impacted by that. And so I do think that we feel confident in that exit rate. And as I have said, it will certainly imply that year-over-year growth as we lap some of the investments that we have made will be quite small.
Brad Zelnick:
Thanks for the color.
Brett Iversen:
Thanks Brad. Joe, next question please.
Operator:
Our next question comes from the line of Brad Reback with Stifel. Please proceed.
Brad Reback:
Great. Thanks very much. On Office 365 Commercial, with you guys approaching 400 million seats and the E5 business really starting to accelerate here on that consolidated sort of expense ROI that you are putting forth, should we think about the growth there more evenly balanced between seats and ARPU going forward or still to continue to favor seats? Thanks.
Amy Hood:
Yes. That’s a good question, especially because this quarter you started to see a little bit more of that ARPU influence. And as you might have gathered from your question and I will just reinforce it, as we see some of this moderating seat growth, whether that’s some of the new SKU weakness that we had talked about, some of the standalone stuff, you are starting to also see E5 ARPU happen at the same time. So, it does create some stability in that Office 365 Commercial revenue number. So, we are seeing still good seat growth, still growth across all workloads. And as you are pointing out, we are getting further into the E5 health, where we have seen, I want to say, four or four really good quarters of E5 adoption. The value there is just very high for customers in this environment between analytics, security, and I think we have given some, I think good security data points in terms of adoption. And voice, this is a place where customers can save money by moving to this suite. And I do think you are starting to see some of that ARPU help.
Satya Nadella:
And we are also investing in outside of Microsoft 365 in other per user workloads. We were being a new suite, Power Platform on its own and even standalone offers like even Teams Pro and what have you. So, there is a significant amount of work we want to do besides sort of the suites that we all sort of have at scale.
Brad Reback:
Great. Thank you very much.
Brett Iversen:
Thanks Brad. Joe, we have time for one last question.
Operator:
Our next question comes from the line of Tyler Radke with Citi. Please proceed.
Tyler Radke:
Yes. Thanks for taking the question. I wanted to ask just about how your visibility has changed in terms of some of the larger Azure customer ramps. Could you just comment on, to the extent those large customer ramps or if any of those projects are getting put on pause? And then is there any way to just kind of quantify the AI potential contribution or maybe GPU-powered contribution that Azure that you are expecting over the coming quarters? Thank you.
Satya Nadella:
And on the second piece, I think it’s too early to sort of start somehow separating out AI from the rest of the workload. I mean even the workloads themselves, AI is just going to be a core part of a workload in Azure versus just AI alone. So, in other words, if you have an application that’s using a bunch of inference, let’s say, it’s also going to have a bunch of storage and it’s going to have a bunch of other compute beyond GPU inferencing, if you will. So, I think over time, obviously, I think every app is going to be an AI app. That’s I think the best way to think about this transformation. On your characterization of the large customers, whether there is any changes in their trajectory, I would say I would point back to, I think some of the commentary around every large customer is looking to optimize the workloads that they have at scale today and plowed some of that money back that they save into new project stock. So, that’s sort of what the classic pattern of large customers is. Sometimes you have ISVs who are different, right. So, if an ISV is optimizing, they are optimizing and say, what is the [Technical Difficulty]
Amy Hood:
Hello. Do you want me to move? Hello. Do you want me to use the backup? Hello.
Operator:
Ladies and gentlemen, please standby. Please resume.
Brett Iversen:
That wraps up the Q&A portion of today’s earnings call. Thank you for joining us today and we look forward to speaking with all of you soon.
Operator:
Ladies and gentlemen, this concludes today’s conference. You may disconnect your lines at this time. Thank you for your participation.
Operator:
Greetings, and welcome to the Microsoft Fiscal Year 2023 First Quarter Earnings Conference Call. At this time, all participants are in a listen-only mode. A question-and-answer session will follow the formal presentation. [Operator Instructions] As a reminder, this conference is being recorded. It is now my pleasure to introduce your host, Mr. Brett Iversen, Vice President, Investor Relations. Thank you. You may begin.
Brett Iversen:
Good afternoon, and thank you for joining us today. On the call with me are Satya Nadella, Chairman and Chief Executive Officer; Amy Hood, Chief Financial Officer; Alice Jolla, Chief Accounting Officer; and Keith Dolliver, Deputy General Counsel. On the Microsoft Investor Relations website, you can find our earnings press release and financial summary slide deck, which is intended to supplement our prepared remarks during today's call and provides a reconciliation of differences between GAAP and non-GAAP financial measures. On this call, we will discuss certain non-GAAP items. The non-GAAP financial measures provided should not be considered as a substitute for or superior to the measures of financial performance prepared in accordance with GAAP. They are included as additional clarifying items to aid investors in further understanding the company's first quarter performance in addition to the impact these items and events have on the financial results. All growth comparisons we make on the call today relate to the corresponding period of last year, unless otherwise noted. We will also provide growth rates in constant currency when available, as a framework for assessing how our underlying businesses performed, excluding the effect of foreign currency rate fluctuations. Where growth rates are the same in constant currency, we will refer to the growth rate only. We will post our prepared remarks to our website immediately following the call until the complete transcript is available. Today's call is being webcast live and recorded. If you ask a question, it will be included in our live transmission, in the transcript and in any future use of the recording. You can replay the call and view the transcript on the Microsoft Investor Relations website. During this call, we will be making forward-looking statements, which are predictions, projections or other statements about future events. These statements are based on current expectations and assumptions that are subject to risks and uncertainties. Actual results could materially differ because of factors discussed in today's earnings press release and the comments made during this conference call and in the Risk Factors section of our Form 10-K, Forms 10-Q and other reports and filings with the Securities and Exchange Commission. We do not undertake any duty to update any forward-looking statement. And with that, I'll turn the call over to Satya.
Satya Nadella :
Thank you, Brett. To start, I want to outline the principles that are guiding us through these changing economic times. First, we will invest behind categories that will drive the long-term secular trend where digital technology as a percentage of world's GDP will continue to increase. Second, we'll prioritize helping our customers get the most value out of their digital spend, so that they can do more with less. And finally, we will be disciplined in managing our cost structure. With that context, this quarter, the Microsoft Cloud again exceeded $25 billion in quarterly revenue, up 24% and 31% in constant currency. And based on current trends continuing, we expect our broader commercial business to grow at around 20% in constant currency this fiscal year, as we manage through the cyclical trends affecting our consumer business. With that, let me highlight our progress starting with Azure. Moving to the cloud is the best way for organizations to do more with less today. It helps them align their spend with demand and mitigate risk around increasing energy costs and supply chain constraints. We're also seeing more customers turn to us to build and innovate with infrastructure they already have. With Azure Arc, organizations like Wells Fargo can run Azure services, including containerized applications across on-premises, edge and multi-cloud environments. We now have more than 8,500 Arc customers, more than double the number a year ago. We are the platform of choice for customers' SAP workloads in the cloud, companies like [Chobani] (ph), Munich Re, Sodexo, Volvo Cars, all run SAP on Azure. We are the only cloud provider with direct and secure access to Oracle databases running an Oracle Cloud infrastructure, making it possible for companies like FedEx, GE and Marriott to use capabilities from both companies. And with Azure Confidential Computing, we're enabling companies in highly regulated industries, including RBC, to bring their most sensitive applications to the cloud. Just last week, UBS said it will move more than 50% of its applications to Azure. Now to data and AI. With our Microsoft Intelligent Data Platform, we provide a complete data fabric, helping customers cut integration tax associated with bringing together siloed solutions. Customers like Mercedes-Benz are standardizing on our data stack to process and govern massive amounts of data. Cosmos DB is the go-to database powering the world's most demanding workloads at limitless scale. Cosmos DB now supports postscript SQL, making Azure the first cloud provider to offer a database service that supports both relational and no SQL workloads. And in AI, we are turning the world's most advanced models into platforms for customers. Earlier this month, we brought the power of DALL-E to Azure OpenAI service, helping customers like Mattel apply the breakthrough image generation model to commercial use cases for the first time. In Azure machine learning, provides industry-leading ML apps, helping organizations like 3M deploy, manage and govern models. All up, Azure ML revenue has increased more than 100% for four quarters in a row. Now on to developers. We have the most complete platform for developers to build cloud native applications. Four years since our acquisition, GitHub is now at $1 billion in annual recurring revenue. And GitHub's developer first ethos has never been stronger. More than 90 million people now use the service to build software for any cloud on any platform up three times. GitHub advanced security is helping organizations improve their security posture by bringing features directly into the developer's workflow. Toyota North America chose the offering this quarter to help its developers build and secure many of its most critical applications. Now on to Power Platform. We are helping customers save time and money with our end-to-end suite spanning Low-Code/No-Code tools, robotic process automation, virtual agents and business intelligence. Power BI is the market leader in business intelligence in the cloud and is growing faster than competition, as companies like Walmart standardize on the tool for reporting and analytics. Power Apps is the market leader in Low-Code/No-Code tools and has nearly 15 million monthly active users, up more than 50% compared to a year ago. Power Automate has more than seven million monthly active users and is being used by companies like Brown-Forman, Komatsu, Mass, T-Mobile to digitize manual business processes and save thousands of hours of employee time. And we're going further with new AI-powered capabilities and power automate that turn natural language into advanced workflows. Now on to Dynamics 365. From customer experience and service to finance and supply chain, we continue to take share across all categories we serve. For example, Lufthansa Cargo chose us to centralize customer information and related shipments. CBRE is optimizing its field service operations, gaining cost efficiencies. Darden is using our solutions to increase both guest frequency and spend at its restaurants. And Tillamook is scaling its growth and improving supply chain visibility. All up more than 400,000 organizations now use our business applications. Now on to Industry Solutions. We are seeing increased adoption of our industry and cross-industry clouds. Bank of Queensland chose our cloud for financial services to deliver new digital experiences for its customers. Our cloud for sustainability is off to a fast start as organizations like Telstra use the solution to track their environmental footprint. New updates provide insights on hard-to-measure Scope 3 carbon emissions, and we are seeing record growth in healthcare, driven, in part, by our Nuance DAX ambient intelligence solutions, which automatically documents patient encounters at the point of care. Physicians tell us DAX dramatically improves their productivity, and it's quickly becoming an on-ramp to our broader healthcare offerings. Now on to new systems of work, Microsoft 365, Teams and Viva uniquely enable employees to thrive in today's digitally connected distributed world of work. Microsoft 365 is the cloud-first platform that supports all the ways people work and every type of worker reducing cost and complexity for IT. The new Microsoft 365 app brings together our productivity apps with third-party content, as well as personalized recommendations. Microsoft Teams is the de facto standard for collaboration and has become essential to how hundreds of millions of people meet, call, chat, collaborate and do business. As we emerge from the pandemic, we are retaining users we have gained and are seeing increased engagement, too. Users interact with Teams 1,500 times per month on average. In a typical day, the average commercial user spends more time in Teams chat than they do in e-mail, and the number of users who use four or more features within Teams increased over 20% year-over-year. Teams is becoming a ubiquitous platform for business process. Monthly active enterprise users running third-party and custom applications within Teams increased nearly 60% year-over-year, and over 55% of our enterprise customers who use Teams today also buy Teams Rooms or Teams Phone. Teams Phone provides the best-in-class calling. PSTN users have grown by double digits for five quarters in a row. We are bringing Teams Rooms to a growing hardware ecosystem, including Cisco's devices and peripherals, which will now run Teams natively. And we are creating a new category with Microsoft Places to help organizations evolve and manage the space for hybrid and in-person work. Just like Outlook calendar orchestrates when people can meet and collaborate, Places will do the same for where. We also announced Teams Premium, addressing enterprise demands for advanced meeting features like additional security options and intelligent meeting recaps. All this innovation is driving growth across Microsoft 365. Leaders in every industry from Fannie Mae and Land O'Lakes to Rabobank continue to turn to our premium E5 offerings for advanced security, compliance, voice and analytics. We've also built a completely new suite for our employee experience platform, Microsoft Viva, which now has more than 20 million monthly active users at companies like Finastra, SES and Unilever. And we are extending Viva to meet role-specific needs. Viva Sales is helping salespeople at companies like Adobe, Crayon and PwC reclaim their time by bringing customer interactions across Teams and Outlook directly into their CRM system. Now on to Windows. Despite the drop in PC shipments during the quarter, Windows continues to see usage growth. All up, there are nearly 20% more monthly active Windows devices than pre-pandemic. And on average, Windows 10 and Windows 11 users are spending 8.5% more time on their PCs than they were 2.5 years ago. And we are seeing larger commercial deployments of Windows 11. Accenture, for example, has deployed Windows 11 to more than 450,000 employees' PCs, up from just 25,000, 7 months ago, and L'Oreal has deployed the operating system to 85,000 employees. Now to security. Security continues to be a top priority for every organization. We're the only company with integrated end-to-end tools spanning security, compliance, identity and device management and privacy across all clouds and platforms. More than 860,000 organizations across every industry from BP and Fuji Film to ING Bank, iHeartMedia and Lumen Technologies now use our security solutions, up 33% year-over-year. They can save up to 60% when they consolidate our security stack, and the number of customers with more than four workloads have increased 50% year-over-year. More organizations are choosing both our XDR and cloud-native SIM to secure their entire digital estate. The number of E5 customers who also purchased Sentinel increased 44% year-over-year. And as threats become more sophisticated, we are innovating to protect customers. New capabilities in Defender help secure the entire DevOps life cycle and manage security posture across clouds. And Entra now provides comprehensive identity governance for both on-premise and cloud-based user directories. Now on to LinkedIn. We once again saw record engagement among our more than 875 million members, with international growth increasing at nearly 2x the pace as in the United States. There are now more than 150 million subscriptions to newsletters on LinkedIn, up 4x year-over-year. New integrations between Viva and LinkedIn Learning helped companies invest in their existing employees by providing access to courses directly in the flow of work. Members added 365 million skills to their profiles over the last 12 months, up 43% year-over-year. And with our acquisition of EduBrite, they will also soon be able to earn professional certificates from trusted partners directly on the platform. We launched the next-generation sales navigator this quarter, helping sellers increase win rates and deal sizes by better understanding and evaluating customer interest. Finally, LinkedIn Marketing Solution continues to provide leading innovation and ROI in B2B digital advertising. More broadly, with Microsoft Advertising, we offer a trusted platform for any marketeer or advertiser looking to innovate. We've expanded our geographies we serve by nearly 4x over the past year. We are seeing record daily usage of Edge, Start and Bing driven by Windows. Edge is the fastest-growing browser on Windows and continues to gain share as people use built-in coupon price comparison features to save money. We surface more than $2 billion in savings to date. And this quarter, we brought our shopping tools to 15 new markets. Users of our Start, personalized content feed are consuming 2x more content compared to a year ago. And we're also expanding our third-party ad inventory. Netflix will launch its first ad-supported subscription plan next month, exclusively powered by our technology and sales. And with PromoteIQ we offer an omni-channel media platform for retailers like the auto group looking to generate additional revenue while maintaining ownership of their own data and customer relationships. Now onto gaming. We are adding new gamers to our ecosystem as we execute on our ambition to reach players wherever and whenever they want on any device. We saw usage growth across all platforms driven by the strength of console. PC Game Pass subscriptions increased 159% year-over-year. And with cloud gaming, we're transforming how games are distributed, played and viewed. More than 20 million people have used the service to stream games to date. And we are adding support for new devices like handhelds from Logitech and Razor as well as Meta Quest. And as we look towards the holidays, we offer the best value in gaming with Game Pass and Xbox Series S, nearly half of the Series S buyers are new to our ecosystem. In closing, in a world facing increasing headwinds, digital technology is the ultimate tailwind. And we're innovating across the entire tech stack to help every organization, while also focusing intensely on our operational excellence and execution discipline. With that, I'll hand it over to Amy.
Amy Hood:
Thank you, Satya, and good afternoon, everyone. Our first quarter revenue was $50.1 billion, up 11% and 16% in constant currency. Earnings per share was $2.35, increased 4% and 11% in constant currency when adjusted for the net tax benefit for the first quarter of fiscal year 2022. Driven by strong execution in a dynamic environment, we delivered a solid start to our fiscal year, in line with our expectations even as we saw many of the macro trends from the end of the fourth quarter continued to weaken through Q1. In our consumer business, PC market demand further deteriorated in September, which impacted our Windows OEM and Surface businesses. And reductions in customer advertising spend, which also weakened later in the quarter, impacted search and news advertising and LinkedIn Marketing Solutions. As you heard from Satya, in our commercial business, we saw strong overall demand for our Microsoft cloud offerings with a growth of 31% in constant currency as well as share gains across many businesses. Commercial bookings declined 3% and increased 16% in constant currency on a flat expiry base. Excluding the FX impact, growth was driven by strong renewal execution, and we continue to see growth in the number of large long-term Azure and Microsoft 365 contracts across all deal sizes. More than half of the $10 million plus Microsoft 365 bookings came from E5. Commercial remaining performance obligation increased 31% and 34% in constant currency to $180 billion. Roughly 45% will be recognized in revenue in the next 12 months, up 23% year-over-year. The remaining portion, which we recognized beyond the next 12 months, increased 38% year-over-year, and our annuity mix increased one point year-over-year to 96%. FX impacted company results in line with expectations. With the stronger US dollar, FX decreased total company revenue by five points, and at the segment level, FX decreased productivity and business processes and intelligent cloud revenue growth by six points and more personal computing revenue growth by three points. Additionally, FX decreased COGS and operating expense growth by three points. Microsoft Cloud gross margin percentage increased roughly two points year-over-year to 73%. Excluding the impact of the change in accounting estimate for useful lives, Microsoft cloud gross margin percentage decreased roughly one point driven by sales mix shift to Azure and lower Azure margin, primarily due to higher energy costs. Company gross margin dollars increased 9% and 16% in constant currency, and gross margin percentage decreased slightly year-over-year to 69%, excluding the impact of the latest change in accounting estimate, gross margin percentage decreased roughly 3 points, driven by sales mix shift to cloud, the lower Azure margin noted earlier and Nuance. Operating expense increased 15% and 18% in constant currency, driven by investments in cloud engineering, LinkedIn, Nuance and commercial sales. At a total company level, headcount grew 22% year-over-year, as we continue to invest in key areas just mentioned, as well as customer deployment. Headcount growth included roughly 6 points from the Nuance and Xandr acquisitions, which closed last Q3 and Q4, respectively. Operating income increased 6% and 15% in constant currency, and operating margins decreased roughly 2 points year-over-year to 43%. Excluding the impact of the change in accounting estimate, operating margins declined roughly 4 points year-over-year driven by sales mix shift to cloud, unfavorable FX impact, Nuance and the lower Azure margin noted earlier. Now to our segment results. Revenue from productivity and business processes was $16.5 billion and grew 9% and 15% in constant currency, ahead of expectations, with better-than-expected results in Office commercial and LinkedIn. Office commercial revenue grew 7% and 13% in constant currency. Office 365 commercial revenue increased 11% and 17% in constant currency, slightly better than expected, with the strong renewal execution noted earlier. Growth was driven by installed base expansion across all workloads and customer segments, as well as higher ARPU from E5. Demand for security, compliance and voice value in Microsoft 365 drove strong E5 momentum again this quarter. Paid Office 365 commercial seats grew 14% year-over-year, driven by our small and medium business and frontline worker offerings, although we saw a continued impact of new deal moderation outside of E5. Office consumer revenue grew 7% and 11% in constant currency, driven by continued momentum in Microsoft 365 subscriptions, which grew 13% to $61.3 million. Dynamics revenue grew 15% and 22% in constant currency, driven by Dynamics 365, which grew 24% and 32% in constant currency. LinkedIn revenue increased 17% and 21% in constant currency, ahead of expectations, driven by better-than-expected growth in Talent Solutions, partially offset by weakness in marketing solutions from the advertising trends noted earlier. Segment gross margin dollars increased 11% and 18% in constant currency, and gross margin percentage increased roughly 1 point year-over-year. Excluding the impact of the latest change in accounting estimate, gross margin percentage decreased slightly, driven by sales mix shift to cloud offerings. Operating expense increased 13% and 16% in constant currency, and operating income increased 10% and 19% in constant currency, including 4 points due to the latest change in accounting estimate. Next, the Intelligent Cloud segment. Revenue was $20.3 billion, increasing 20% and 26% in constant currency, in line with expectations. Overall, server products and cloud services revenue increased 22% and 28% in constant currency. Azure and other cloud services revenue grew 35% and 42% in constant currency, about 1 point lower than expected, driven by the continued moderation in Azure consumption growth, as we help customers optimize current workloads while they prioritize new workloads. In our per user business, the enterprise mobility and security installed base grew 18% to over 232 million seats, with continued impact from the new deal moderation noted earlier. In our on-premises server business, revenue was flat, and increased 4% in constant currency, slightly ahead of expectations, driven by hybrid demand, including better-than-expected annuity purchasing ahead of the SQL Server 2022 launch. Enterprise Services revenue grew 5% and 10% in constant currency, driven by enterprise support services. Segment gross margin dollars increased 20% and 26% in constant currency, and gross margin percentage decreased slightly. Excluding the impact of the latest change in accounting estimate, gross margin percentage declined roughly three points, driven by sales mix shift to Azure and higher energy costs impacting Azure margins. Operating expenses increased 25% and 28% in constant currency, including roughly eight points of impact from Nuance. And operating income grew 17% and 25% in constant currency with roughly nine points of favorable impact from the latest change in accounting estimate. Now to more Personal Computing. Revenue decreased slightly year-over-year to $13.3 billion and grew 3% in constant currency, in line with expectations overall, but with OEM and Surface weakness offset by upside in gaming consoles. Windows OEM revenue decreased 15% year-over-year. Excluding the impact from the Windows 11 deferral last year, revenue declined 20%, driven by PC market demand deterioration noted earlier. Devices revenue grew 2% and 8% in constant currency, in line with expectations, driven by the impact of a large Hollands deal, partially offset by low double-digit declines in consumer Surface sales. Windows Commercial products and cloud services revenue grew 8% and 15% in constant currency, in line with expectations, driven by demand for Microsoft 365 E5 noted earlier. Search and news advertising revenue, ex TAC, increased 16% and 21% in constant currency, in line with expectations, benefiting from an increase in search volumes and roughly five points of impact from Xandr even as we saw increased ad market headwinds during September. Edge browser gained share again this quarter. And in gaming, revenue grew slightly and was up 4% in constant currency, ahead of expectations, driven by better-than-expected console sales. Xbox hardware revenue grew 13% and 19% in constant currency. Xbox content and services revenue declined 3% and increased 1% in constant currency, driven by declines in first-party content as well as in third-party content where we had lower engagement hours and higher monetization, partially offset by growth in Xbox Game Pass subscriptions. Segment gross margin dollars declined 9% and 4% in constant currency, and gross margin percentage decreased roughly five points year-over-year driven by sales mix shift to lower margin businesses. Operating expenses increased 2% and 5% in constant currency, driven by the Xandr acquisition. And operating income decreased 15% and 9% in constant currency. Now back to total company results. Capital expenditures, including finance leases were $6.6 billion, and cash paid for PP&E was $6.3 billion. Our data center investments continue to be based on strong customer demand and usage signals. Cash flow from operations was $23.2 billion, down 5% year-over-year, driven by strong cloud billings and collections, which were more than offset by a tax payment related to the transfer of intangible property completed in Q1 of FY '22. Free cash flow was $16.9 billion, down 10% year-over-year. Excluding the impact of this tax payment, cash flow from operations grew 2%, and free cash flow was relatively unchanged [indiscernible] year. This quarter, other income and expense was $54 million, driven by interest income, which was mostly offset by interest expense and net losses on foreign currency remeasurement. Our effective tax rate was approximately 19%. And finally, we returned $9.7 billion to shareholders through share repurchases and dividends. Now, moving to our Q2 outlook, which, unless specifically noted otherwise, is on a US dollar basis. My commentary, for both the full year and next quarter, does not include any impact from AC [ph] division, which we still expect to close by the end of the fiscal year. First, FX. With the stronger US dollar and based on current rates, we now expect FX to decrease total revenue growth by approximately five points and to decrease total COGS and operating expense growth by approximately three points. Within the segments, we anticipate roughly seven points of negative FX impact on revenue growth in Productivity and Business Processes, six points in Intelligent Cloud and three points in more Personal Computing. Our outlook has many of the trends we saw at the end of Q1, continue into Q2. In our consumer business, materially weaker PC demand from September will continue, and impact both Windows OEM and Surface device results even as the Windows installed base and usage grows, as you heard from Satya. Additionally, customers focusing our advertising spend will impact LinkedIn and Search and News advertising revenue. In our commercial business, demand for our differentiated hybrid and cloud offerings, together with consistent execution, should drive healthy growth across the Microsoft Cloud. In commercial bookings, continued strong execution across core annuity sales motions and commitments to our platform should drive solid growth on a moderately growing expiry base against a strong prior year comparable, which included a significant volume of large long-term Azure contracts. As a reminder, the growing mix of larger long-term Azure contracts which are more unpredictable in their timing, always drives increased quarterly volatility in our bookings growth rate. Microsoft Cloud gross margin percentage should be up roughly one point year-over-year, driven by the latest accounting estimate change noted earlier. Excluding that impact, Q2 gross margin percentage will decrease roughly two points driven by lower Azure margin, primarily due to higher energy cost, revenue mix shift to Azure and the impact from Nuance. In capital expenditures, we expect a sequential increase on a dollar basis with normal quarterly spend variability in the timing of our cloud infrastructure build-out. Next, to segment guidance. In Productivity and Business Processes, we expect revenue to grow between 11% and 13% in constant currency or USD16.6 billion to USD 16.9 billion. In Office Commercial, revenue growth will again be driven by Office 365, with seat growth across customer segments and ARPU growth from E5. We expect Office 365 revenue growth to be similar to last quarter on a constant currency basis. In our on-premises business, we expect revenue to decline in the low to mid-30s. In Office Consumer, we expect revenue to decline low to mid-single digits as Microsoft 365 subscription growth will be more than offset by unfavorable FX impact. For LinkedIn, we expect continued strong engagement on the platform, although results will be impacted by a slowdown in advertising spend and hiring, resulting in mid to high single-digit revenue growth or low to mid-teens growth in constant currency. And in Dynamics, we expect revenue growth in the low double digits or the low 20s in constant currency, driven by continued share gains in Dynamics 365. For Intelligent Cloud, we expect revenue to grow between 22% and 24% in constant currency or US$ 21.25 billion to US$ 21.55 billion. Revenue will continue to be driven by Azure, which, as a reminder, can have quarterly variability primarily from our per-user business and from in-period recognition depending on the mix of contracts. We expect Azure revenue growth to be sequentially lower by roughly 5 points on a constant currency basis. Azure revenue will continue to be driven by strong growth in consumption, with some impact from the Q1 trends noted earlier. And our per user business should continue to benefit from Microsoft 365 suite momentum, though we expect moderation in growth rate given the size of the installed base. In our on-premise server business, we expect revenue to decline low single digits, as demand for our hybrid solutions, including strong annuity purchasing from the SQL Server 2022 launch, will be more than offset by unfavorable FX impact. And in Enterprise Services, we expect revenue growth to be in the low single digits, driven by enterprise support. In More Personal Computing, we expect revenue of US$ 14.5 billion to US$ 14.9 billion. In Windows OEM, we expect revenue to decline in the high 30s. Excluding the impact from the Windows 11 revenue deferral last year, revenue would decline mid-30s, reflecting both PC market demand and a strong prior year comparable, particularly in the commercial segment. In Devices, revenue should decline approximately 30%, again, roughly in line with the PC market. In Windows commercial products and cloud services, customer demand for Microsoft 365 and our advanced security solutions should drive growth in the mid-single digits or low double digits in constant currency. Search and news advertising, ex TAC, should grow in the low to mid-teens, roughly 6 points faster than overall search and news advertising revenue, driven by growing first-party revenue and the inclusion of Xandr. And in gaming, we expect revenue to decline in the low to mid-teens against a strong prior year comparable. That included several first-party title launches, partially offset by growth in Xbox Game Pass subscribers. We expect Xbox content and services revenue to decline in the low to mid-teens. Now back to company guidance. We expect COGS to grow between 6% and 7% in constant currency or to be between US$ 17.4 billion and US$ 17.6 billion, and operating expense to grow between 17% and 18% in constant currency, or to be between US$ 14.3 billion and US$ 14.4 billion. As we continue to focus our investment in key growth areas, total headcount growth sequentially should be minimal. Other income and expense should be roughly $100 million, as interest income is expected to more than offset interest expense. Further FX and equity movements through Q2 are not reflected in this number. And as a reminder, we are required to recognize mark-to-market gains or losses on our equity portfolio, which can increase quarterly volatility. And we expect our Q2 effective tax rate to be between 19% and 20%. And finally, as a reminder, for Q2 cash flow, we expect to make a $2.4 billion cash tax payment related to the capitalization of R&D provision enacted in 2017 TCJA and effective as of July 1, 2022. Now some thoughts on the full fiscal year. First, FX. Based on current rates, we now expect a roughly five-point headwind to full year revenue growth. And FX should decrease COGS and operating expense growth by approximately three points. At the total company level, we continue to expect double-digit revenue and operating income growth on a constant currency basis. Revenue will be driven by around 20% constant currency growth in our commercial business, driven by strong demand for our Microsoft cloud offerings. That growth will be partially offset by the increased declines we now see in the PC market. With the high margins in our Windows OEM business and the cyclical nature of the PC market, we take a long-term approach to investing in our core strategic growth areas and maintain these investment levels regardless of PC market conditions. Therefore, with our first quarter results and lower expected OEM revenue for the remainder of the year as well as over $800 million of greater than expected energy cost, we now expect operating margins in US dollars to be down roughly a point year-over-year. On a constant currency basis, excluding the incremental impact of the lower Windows OEM revenue and the favorable impact of the latest accounting change, we continue to expect FY 2023 operating margins to be roughly flat year-over-year. In closing, in this environment, it is more critical than ever to continue to invest in our strategic growth markets such as Cloud, Security, Teams, Dynamics 365 and LinkedIn where we have opportunities to continue to gain share as we provide problem solving innovations to our customers. And while we continue to help our customers do more with less, we will do the same internally. And you should expect to see our operating expense growth moderate materially through the year. While we focus on growing productivity of the significant headcount investments we've made over the last year. With that, let's go to Q&A. Brett?
Brett Iversen:
Thanks, Amy. We'll now move over to Q&A. Out of respect for others in the call, we request our participants to please ask only one question. Jesse, can you please repeat your instructions?
Operator:
Absolutely. [Operator Instructions] Our first question is coming from the line of Keith Weiss with Morgan Stanley. Please proceed with your question.
Keith Weiss:
Excellent. Thank you guys for taking the question, and impressive results in what's obviously a very difficult environment. A question for Amy, and it pains me to ask a question about a percentage point. But I think this is what's on a lot of investors' minds. This is two quarters in a row now where Azure constant currency growth came in a little bit below your guidance. I think what investors are worrying about or sort of wondering about is the -- is there an inherent volatility in that business that's just harder to forecast? And on a go-forward basis, how should we think about that forecast? Have you applied more conservatism in it? And how should we think about Azure growth like the glide path for the whole year? If you could address those, I think it would put a lot of investor minds at ease.
Amy Hood :
Thanks, Keith. And I do appreciate you asking about that one point, because I do know it is a point of focus every quarter. And what I would say is there is some inherent volatility to that number. A point here or there, you've heard me say it, we've been a point better, and you've heard me say it when we've been a point worse. And I want to focus mostly on what, and how we see the number, which is that it is still a very large growth rate with growth across all segments and with growth across all geos. That was, to the question, generally in line with where we expected. And what we did see through the quarter is a real focus, both by customers, but also by our sales and customer success teams on going proactively to customers and making sure we are helping them optimize their workloads. And as we went through the quarter and as, of course, the macroeconomic environment got more complicated we continued to focus on that, because ultimately, those optimizations bring value even as budgets are still growing and budgeted spend is still growing. And so it's this nuance of you're still seeing digitization. This is still the tailwind that helps customers solve problems. This is still the way to build growth and leverage in your business, and yet you still want to optimize your workloads, you still want to run them the most efficiently so that you can then make room for new workload growth. We saw that across all segments. If there was one segment, well, I may have seen it a bit more, I would say, in the small or midsized segment of the market that tends to be more through partner. We rely on partners to help customers do those same optimizations and prepare workloads. But it is that one point. I know that, people are focused on. But if you step back and say, this is how you drive ultimate share gains and build customer loyalty and help customers grow, I think that needs to be the focus of our teams inside the company and also the partners that we rely on to help customers do that as well. And so as I look forward, there is some inherent volatility to this number. And here, I think you will hear us talk about continuing to invest to make that happen, whether it's in customer success, whether it's in optimizations, whether it's frankly an engineering to help people be able to even have better solutions to optimize against. I do think that will remain top of mind for us even as this remains probably the most exciting opportunity in TAM across infra, data and AI that exist in technology. I don't know, Satya, if you...
Satya Nadella:
Yeah. I mean, I think that's the only thing I would add, Amy, to your point is that obviously, our investment profile here is that this is the largest TAM where we, on a large number, have good growth rates with the kind of volatility you're seeing. So we're going to stay focused on it. And in this particular period, I think we are going to optimize for long-term customer loyalty, by proactively helping them optimize their spend, which I think is the right thing for us to be doing as a company for – on behalf our shareholders long term.
Keith Weiss:
Outstanding. Thank you guys.
Brett Iversen:
Thanks, Keith. Jesse, next question, please.
Operator:
Our next question comes from Mark Moerdler with Bernstein Research. Please proceed with your question.
Mark Moerdler:
Thank you. I'd like to follow-up on the last question on Azure specifically. So next quarter, you're guiding to sequential further slowing in the business. Is that the factor of optimization? Is it something else that's going on in here? How should we think about that specific component of the guidance, given the fact that you've got good bookings, strong RPO growth, et cetera?
Amy Hood:
Thanks, Mark. I'll – you're right. Let me go ahead and reiterate part of that, which is that this quarter, as you saw, we did have very good bookings growth. And within the RPO number that you're referring to, we had what we would call long-dated growth, which means we're having and seeing customers continue to sign commitments to the platform, and that goes really to what Satya mentioned is that the plans to invest here remain intact. And so it's about both the optimization that you're talking about, and we are seeing and the guide includes that, and it also includes new workload starting. And those also may not be matched up one-to-one to see sort of a consistent pattern. And that does result in some volatility. The other piece of it, Mark that we didn't talk on before because I was really focused on consumption is that there is per user headwinds as well, right, because we're getting and seeing some of these [loss] (ph) of large numbers in terms of the per seat business. So there's a couple of things going on here Mark again, as you said, a very large base. So it's not just the optimization to new workloads. It's also some per user work as well.
Mark Moerdler:
Okay. Thank you. I appreciate it.
Brett Iversen:
Thanks, Mark. Jesse, next question please.
Operator:
The next question is from Brent Thill with Jefferies. Please proceed with your question.
Brent Thill:
Amy, last quarter, you called out, for the first time, SMB weakness. It sounds like that continued. I think many are questioning if did that get worse this quarter? And did you see it filter now into the enterprise? Can you talk about what you're seeing higher up above SMB?
Amy Hood:
Thanks, Brent. Maybe this is a chance to talk a little bit about Microsoft 365. I think that's a place where we can talk specifically about the SMB market because we did see continued impact there in Q1, although it was not different than what we saw, frankly, in Q4. In Microsoft 365, what you saw was very good renewal execution. And it speaks to, I think, the value people are seeing in Microsoft 365. We had on-time renewals that were frankly better in Q1 based on expirations than we've seen a year ago. So deals are both getting done and I think getting done on time. They're getting done within a discount range that we feel good about. That's consistent. And we saw a good upsell to E5. So if you think about that as sort of forming the basis of what are we seeing above SMB, that's a good summary. Where we, in fact, saw -- I think we've talked about it, new deal moderation, and I referred to that, frankly, in Q4 as well -- it tended to be in, to your point, the smaller end of the market, small to midsized companies. And it also tended to be through partner, which we had talked about before, Brent a little bit, and I referred to. And it tended to be around selling what is, in fact, some new value that we put into E3. So this is a place where there is some macro impact, but there's also, I think, a better job we can do in our E3 SKU, which is really a core value proposition. We added a lot of value to that SKU in Q4 in terms of security and auto [packaging] (ph) for Windows. It's a great value in the same way E5 is. We landed E5 really well. We've got some work to do on landing E3. So there is some macro, seems pretty consistent, frankly, more than inconsistent with what we saw. And there is some execution that, I think, frankly, we can get better at as well.
Brent Thill:
Thank you.
Brett Iversen:
Thanks, Brent. Jesse, next question please.
Operator:
Our next question is coming from Mark Murphy with JPMorgan. Please proceed with your question.
Mark Murphy:
Yes. Thank you, very much. Satya, this quarter, we're seeing an inflection in many of your AI breakthroughs, thinking of GitHub Copilot and the image generation in your designer product. What is it that's enabling you to innovate so rapidly and essentially to be first to market? I'm wondering if it’s the OpenAI relationship or maybe some of your inferencing capabilities or something else? And then as a quick follow-up, Amy, you did mention the lower margins in Azure due to the higher energy costs. Are you inferring that we can kind of dimensionalize that incremental impact at something like $200 million per quarter? And then, is there anything you can do to try to manage that through this period?
Satya Nadella:
Thanks for the question. First, yes, the OpenAI partnership is a very critical partnership for us. Perhaps, it's sort of important to call out that we built the supercomputing capability inside of Azure, which is highly differentiated, the way computing the network, in particular, come together in order to support these large-scale training of these platform models or foundation models has been very critical. That's what's driven, in fact, the progress OpenAI has been making. And of course, we then productized it as part of Azure OpenAI services. And that's what you're seeing both being used by our own first-party applications, whether it's the GitHub Copilot or Design even inside match. And then, of course, the third parties like Mattel. And so, we're very excited about that. We have a lot sort of more sort of talk about when it comes to GitHub universe. I think you'll see more advances on the GitHub Copilot, which is off to a fantastic start. But overall, this is an area of huge investment. The AI comment clearly has arrived. And it's going to be part of every product, whether it's, in fact, you mentioned Power Platform, because that's another area we are innovating in terms of corporate all of these AI models. So, yes, so I think AI is a place where I think we have differentiated capability at an infrastructure layer for training and inference and the model that sells or platforms for third parties and our first-party applications are getting better because of the use of those AI models.
Amy Hood:
And to your question on energy cost, let me try to provide a little bit of help there. We did not see as big of that. As I said, it's over $800 million for the year. Some of that was in Q1, but the majority of it will be in Q2 through 4. And I think if you want to think about it, it's somewhere 250-ish a quarter. It's not exact, but that would be a decent assumption for the remainder of the year.
Mark Murphy:
Thank you.
Satya Nadella:
Thanks, Mark. Chessie, next question please.
Operator:
Our next question is coming from the line of Karl Keirstead with UBS. Please proceed with your question.
Karl Keirstead:
Okay. Great. Amy, I'd love to just ask you on margins. Clearly, you're experiencing a little bit more sales mix given the weakness on the Windows side. It looks like you've elected not to throttle back OpEx to enable you to meet the three months ago guidance for flat margins, so they'll now drift a little bit lower. Do you mind talking through that decisions? Why not throttle back OpEx as a counter to that Windows pressure?
Amy Hood:
Thanks, Karl. And I shared a little bit on the call, but let me share a little more, because I think it's important in terms of how we think about investment and continuing to invest where we're seeing substantial opportunity and growth. The PC market is cyclical. And we had some great benefits for a couple of years during the pandemic, and we chose not to spend against that favorability over the past couple of years, and it fell to the bottom line, and you saw substantially increased margins over that time period. And we did that potentially because it is a cyclical market. And so in the same way I see it now is that PCs are going to be a tough headwind for us for the year. But overall, the Windows back to the installed base, our ability to grow usage, it's still higher than it was. And that's a good opportunity for us. And so in the same way that we let it fall to the bottom line when we saw a surge, it's important to stay consistent in this down market because when you have type of opportunity that we have specifically in the commercial business and the TAMs that Satya talked about has been some of our most exciting. And you have the opportunity with your customers to gain share, to gain confidence, right? And I think it's important to have a steady hand. Now, let me also say it is not as though we are not responding to the macro environment around cost. As I commented, our sequential headcount growth from Q1 to Q2 will be minimal. It will be about investing where we said we would invest, which is in focused areas. It's about moving headcount to make sure inside the company, we've got it on the highest and most important things. We've added a lot of headcount over the past 12 months. And we want to make sure we use those head count in the most productive way possible, and we're going to do that. And also, we're going to, frankly, lap some investments that we've made at the end of H2, Karl. We closed Nuance at the end of Q3. We closed Xandr in Q4. When we come and lap those, you will see a material decline in OpEx investment. You will also see us start to lap some of the headcount surges that we made last year in key areas. And by then, I feel good that we'll see productivity improvements from the headcount have and our focus. And so it's an ability to say, absolutely, I want to stay consistent, and we'll respond to the macro. It's possible to do both those things, and I think that's what we're doing.
Karl Keirstead:
Okay. Thank you.
Brett Iversen:
Thanks, Karl, Jessie, next question please.
Operator:
Our next question is coming from Brad Sills with Bank of America. Please proceed with your question
Brad Sills:
Wonderful. Thanks for taking my question. I wanted to ask a question about Office Commercial. A lot of the growth here is driven by subscriber growth. This quarter, for example, 17% constant currency, subscriber growth of 14%. Could you remind us where the incremental subscribers coming from? Could we see that mix of growth shift away from subscribers towards ASP potentially over time? I think you're already over 300 million subscribers. So just any color on just the runway from? Where is the increment C coming from and with all the works that you're doing with E3, E5 and collaboration security analytics, might we see more of the growth coming from ASP versus subscriber growth over time? Thank you so much.
Amy Hood:
Thanks, Brad. It's a good question because you've continued to see the seat growth, I think, for actually much longer than many of the investors had expected. And it really should continue in some ways because we're focusing on frontline worker scenarios, we're continuing to focus on small size business growth, and we're adding new things to which you can grow, whether that's Viva, whether it's Teams. There's new things that enable us to add relevancy, frankly, and then to add value and then to add seats. And so I don't want to say it has to be, again, this vision of or. So I think you'll continue to see lower end seat growth, which is what we've been seeing. And you will see us continue to focus on the value of E5 and the E3 SKU, where we've added some value, making sure we can still move people to that suite as well. And so you will see, right, over time, long term the seat growth move a little bit, and then you'll see ASPs show up. And it depends a little bit on mix, frankly, each quarter. You saw a little more ARPU in Q4. You saw a little less in Q1 that had to do with some E3 execution in Q1. But I actually think there's room to do both those things, and I felt that way now for a couple of years.
Brad Sills:
Great to hear. Thanks, Amy.
Brett Iversen:
Thank, Brad. Jesse, next question, please.
Operator:
Our next question is coming from the line of Gregg Moskowitz with Mizuho. Please proceed with your question.
Gregg Moskowitz:
Okay. Thanks you. Satya or Amy, as a follow-up on Azure, I'm curious how you foresee the magnitude of two different variables on cloud computing demand over the near to medium term. The first being economic pressures on the willingness of some customers to spend, and the second being the impact of the spiking energy cost perhaps as a facilitator for something to do more in the cloud. Do you see these as largely offsetting factors, or are you expecting the former variable to be a lot more prominent than the latter? Thank you.
Satya Nadella:
Yeah. I mean the way we see it is, overall, macro will mean that everybody is going to optimize their build. In fact, as Amy said, our job number one for large swaths of our sort of even customer-facing organizations is to proactively help them optimize. In fact, our incentives in our customer success teams are lined up with them, helping customers “do more with less”. So that's sort of one side. The thing, though, from a customer perspective, the best way for them to align their spend with what is uncertain demand is to move to the cloud. So we see the value prop of the cloud. So the big winner in all of this will be public cloud, because public cloud helps businesses offset the risk of taking demand risk. The other side, as you described today, is the risk around supply chain or energy costs. And so that's another one best way to hedge against an energy cost and we, in fact, more energy efficient, is to move to the cloud. So that's where I think a little bit of – as you all think about what happens to cloud, for us, we look at this and say, this is a period where cloud gain share because we're still in the early innings of adoption. And so we just want to invest going into it, but that might set and build long-term customer loyalty.
Gregg Moskowitz:
Very helpful. Thank you.
Brett Iversen :
Thanks, Gregg. Jesse, we have time for one last question,
Operator:
Thank you. Our final question is coming from the line of Brent Bracelin with Piper Sandler. Please proceed with your question.
Brent Bracelin:
Good afternoon. Thanks for taking the question here. Helpful color on cloud. I wanted to pivot to advertising. This was a segment that crossed over $10 billion, I think, earlier this year. Netflix rolling out ad-supported model next year powered by Microsoft, what is the broader Microsoft advertising ambitions maybe three to five years here, given these are very large and very profitable segments that Microsoft has not historically focused on? Thanks.
Satya Nadella:
Thanks for the question. We are – yeah, our core advertising business has got two elements to it. One is, I'll call it, LinkedIn B2B advertising, where we clearly have a leadership position around both reach, quality of ROI, and will -- of course, it will be cyclically impacted, but we feel that the LinkedIn Engage continues to grow. And as that market comes back, our premium position LinkedIn owned and operated, I feel well very well positioned. We'll continue to invest in that space. The second point is the place where we are, again, very, very focused on. First, starting with our owned and operated. So when we talk about the overall active devices on Windows have grown by 20% over the pandemic. One of the big opportunities it opens up is for us to tick our own and operated inventory, right, whether it is Bing and Search, whether it's the Feed. And those are things that you see some of the growth. We are share takers in the browser. We are share takers in terms of engagement of the feed. And those are things that we are high leverage on top of the installed base that's now structurally changed in terms of growth. And then the third-party with Netflix, we're really excited about that, and we're going to look to grow our -- and first make Netflix a successful partner, but we're going to continue to grow our third-party business on the ad platform. So those would be the three areas
Brett Iversen :
Thanks, Brad. That wraps up the Q&A portion of today's earnings call. Thank you for joining us today, and we look forward to speaking with all of you soon.
Amy Hood :
Thank you.
Satya Nadella :
Thank you very much.
Operator:
Thank you. Ladies and gentlemen, this does conclude today's teleconference. We thank you for your participation, and you may disconnect your lines at this time.
Operator:
Greetings, and welcome to the Microsoft Fiscal Year 2022 Fourth Quarter Earnings Conference Call. At this time, all participants are in a listen-only mode. A question-and-answer session will follow the formal presentation. [Operator Instructions] As a reminder, this conference is being recorded. It is now my pleasure to introduce your host, Brett Iversen, Vice President of Investor Relations. Thank you. You may begin.
Brett Iversen:
Good afternoon, and thank you for joining us today. On the call with me are Satya Nadella, Chairman and Chief Executive Officer; Amy Hood, Chief Financial Officer; Alice Jolla, Chief Accounting Officer; and Keith Dolliver, Deputy General Counsel. On the Microsoft Investor Relations website, you can find our earnings press release and financial summary slide deck, which is intended to supplement our prepared remarks during today's call and provides a reconciliation of differences between GAAP and non-GAAP financial measures. Unless otherwise specified, we will refer to non-GAAP metrics on the call. The non-GAAP financial measures provided should not be considered as a substitute for or superior to the measures of financial performance prepared in accordance with GAAP. They are included as additional clarifying items to aid investors in further understanding the company's fourth quarter performance in addition to the impact these items and events have on the financial results. All growth comparisons we make on the call today relate to the corresponding period of last year, unless otherwise noted. We will also provide growth rates in constant currency when available as a framework for assessing how our underlying businesses performed, excluding the effect of foreign currency rate fluctuations. Where growth rates are the same in constant currency, we will refer to the growth rate only. We will post our prepared remarks to our website immediately following the call until the complete transcript is available. Today's call is being webcast live and recorded. If you ask a question, it will be included in our live transmission, in the transcript and in any future use of the recording. You can replay the call and view the transcript on the Microsoft Investor Relations website. During this call, we'll be making forward-looking statements, which are predictions, projections or other statements about future events. These statements are based on current expectations and assumptions that are subject to risks and uncertainties. Actual results could materially differ because of factors discussed in today's earnings press release and the comments made during this conference call and in the Risk Factors section of our Form 10-K, Forms 10-Q and other reports and filings with the Securities and Exchange Commission. We do not undertake any duty to update any forward-looking statement. And with that, I'll turn the call over to Satya.
Satya Nadella:
Thank you, Brett. Amid this macroeconomic environment, the Microsoft Cloud surpassed $25 billion in quarterly revenue for the first time, up 28% and 33% in constant currency. When I talk with customers, it's clear there is a real opportunity to help organizations in every industry use digital technology to overcome today's challenges and emerge stronger. In this environment, we are focused on 3 things
Amy Hood:
Thank you, Satya, and good afternoon, everyone. This quarter, revenue was $51.9 billion, up 12% and 16% in constant currency. Earnings per share was $2.23 and increased 3% and 8% in constant currency. I'd like to start by discussing the impact of the macroeconomic environment on our results this quarter. First, FX. The U.S. dollar strengthened throughout the quarter, creating an additional headwind beyond what we shared mid-quarter. As a result, for the full quarter, revenue and EPS were negatively impacted by $595 million and $0.04 per share, beyond our expectations shared in April. Next, extended production setdowns in China that continued through May and a deteriorating PC market in June contributed to a negative Windows OEM revenue impact of more than $300 million. And finally, reductions in advertising spend impacted LinkedIn Marketing Solutions and search and news advertising revenue by more than $100 million. In our consumer business, despite those macro challenges, we drove another quarter of share gains for Windows in the PC market and for Edge in browsers. In our commercial business, Q4 was the largest quarter ever for long-term commitments to our platform. And as you heard from Satya, we saw share gains in areas such as data and AI, Dynamics, Teams and security. Against a strong prior year comparable, commercial bookings increased 25% and 35% in constant currency, significantly ahead of expectations. Our record commitment quarter was driven by increases in the number of $100 million-plus Azure and $10 million-plus Microsoft 365 contracts as well as consistent strong execution across our core annuity sales motions. Commercial remaining performance obligation increased 34% and 37% in constant currency to $189 billion. Roughly 45% will be recognized in revenue in the next 12 months, up 28% year-over-year. The remaining portion which will be recognized beyond the next 12 months, increased 39% year-over-year, and our acuity mix increased 1 point year-over-year to 96%. Microsoft Cloud revenue was $25 billion and grew 28% and 33% in constant currency. Microsoft Cloud gross margin percentage decreased slightly year-over-year to 69%. Excluding the impact from the change in accounting estimate for useful lives, Microsoft Cloud gross margin percentage increased roughly 1 point, driven by improvement across our cloud services, partially offset by sales mix shift to Azure. Now back to total company level. As noted earlier, FX decreased total company revenue by 4 points, 2 points unfavorable to expectations. Additionally, FX decreased COGS and operating expense growth by 2 points, 1 point favorable to expectations. Gross margin dollars increased 10% and 15% in constant currency, and gross margin percentage decreased year-over-year to 68%. Excluding the impact of the change in accounting estimate and FX, gross margin percentage increased slightly as the improvement in cloud services noted earlier was partially offset by sales mix shift to cloud. Operating expense increased 14% and 16% in constant currency, driven by increased investments in cloud engineering, LinkedIn and Nuance. OpEx growth included roughly 2 points from the decision to scale down operations in Russia, employee severance and the impact from the Xandr acquisition, which closed in June. At a total company level, headcount grew 22% year-over-year as we continued to invest in key areas such as cloud engineering, LinkedIn, sales and customer deployment, and included roughly 6 points of growth from the Nuance and Xandr acquisitions. Operating income increased 8% and 14% in constant currency, and operating margins decreased year-over-year to 40%. Excluding the impact of the change in accounting estimate and FX, operating margins were relatively unchanged as the improvement in cloud services noted earlier and sales mix shift to higher-margin businesses were offset by the impact of the Nuance acquisition. Now to our segment results. Revenue from Productivity and Business Processes was $16.6 billion and grew 13% and 17% in constant currency. FX decreased segment revenue $159 million more than expected. When adjusting for the additional FX headwind, overall segment results were in line with expectations. Office commercial revenue grew 9% and 13% in constant currency. Office 365 commercial revenue increased 15% and 19% in constant currency, in line with expectations, driven by installed base expansion across all workloads and customer segments as well as higher ARPU from continued momentum in E5. Paid Office 365 commercial seats grew 14% year-over-year, driven by our small and medium business and frontline worker offerings, although growth was impacted by some moderation in new deal volume outside of E5, particularly in the small and medium business customer segment. Demand for security, compliance and voice value in Microsoft 365 drove strong E5 momentum again this quarter. E5 now accounts for 12% of our Office 365 commercial installed base. Office commercial licensing was down 32% and 28% in constant currency, lower than expected, driven primarily by a lower mix of contracts with higher in-period revenue recognition. Office consumer revenue grew 9% and 12% in constant currency, in line with expectations, driven by continued momentum in Microsoft 365 subscriptions, which grew 15% to 59.7 million. Dynamics revenue grew 19% and 24% in constant currency, driven by Dynamics 365, which grew 31% and 36% in constant currency, slightly below expectations due to lower-than-expected growth in new business even as our cloud growth continues to outpace the market. LinkedIn revenue increased 26% to 29% in constant currency, lower than expected as Marketing Solutions was impacted by the slowdown of advertising spend noted earlier. And Talent Solutions was impacted by weaker online job posts late in the quarter. Segment gross margin dollars increased 12% and 17% in constant currency, and gross margin percentage decreased slightly year-over-year. Excluding the impact of the change in accounting estimate, gross margin percentage increased roughly 1 point, driven by improvement across all cloud services. Operating expense increased 12% and 14% in constant currency, and operating income increased 12% and 19% in constant currency. Next, the Intelligent Cloud segment. Revenue was $20.9 billion, increasing 20% and 25% in constant currency. FX decreased segment revenue $309 million, more than expected. Excluding the additional FX headwind, segment results were in line with expectations. Overall, Server products and cloud services revenue increased 22% and 26% in constant currency. Azure and other cloud services revenue grew 40% and 46% in constant currency, about 1 point lower than expected, driven by a slight moderation in Azure consumption growth across customer segments. In our per user business, the Enterprise Mobility and Security installed base grew 21% to over 230 million seats, with some impact from the small and medium business deal moderation noted earlier. In our on-premises server business, revenue decreased 2% and increased 1% in constant currency, ahead of expectations, driven by a greater-than-expected number of contracts with higher in-period revenue recognition. Enterprise Services revenue grew 5% and 8% in constant currency, lower than expected, driven by declines in Microsoft Consulting Services. Segment gross margin dollars increased 15% and 19% in constant currency, and gross margin percentage decreased roughly 3 points year-over-year. Excluding the impact of the change in accounting estimate, gross margin percentage declined roughly 2 points, driven by sales mix shift to Azure, partially offset by improvements in Azure margins. Operating expenses increased 20% and 22% in constant currency, including roughly 7 points of impact from Nuance. And operating income grew 11% and 18% in constant currency. Now to More Personal Computing. Revenue was $14.4 billion, increasing 2% and 5% in constant currency. FX decreased segment revenue $127 million more than expected. Excluding the additional FX headwind, segment results were below our guidance range, driven by the PC and ad trends mentioned earlier. Windows OEM revenue decreased 2% year-over-year. Despite the deteriorating PC market, we saw share gains again this quarter and volumes remained above pre-pandemic levels. Windows commercial products and cloud services revenue grew 6% and 12% in constant currency, lower than expected due to some impact from the small and medium business deal moderation noted earlier. Surface revenue grew 10% and 15% in constant currency, driven by commercial sales. Search and news advertising revenue ex TAC increased 18% and 21% in constant currency, lower than expected, driven by the slowdown in advertising spend noted earlier, partially offset by the inclusion of 3 weeks of results from Xandr. And in gaming, revenue declined 7% and 5% in constant currency, in line with expectations. Xbox hardware revenue declined 11% and 8% in constant currency. Xbox content and services revenue declined 6% and 4% in constant currency, driven by lower engagement hours and monetization in third-party and first-party content, partially offset by growth in Xbox Game Pass subscriptions. Segment gross margin dollars were relatively unchanged and increased 4% in constant currency, and gross margin percentage decreased roughly 1 point year-over-year, driven by increased usage of Windows Commercial Cloud services. Operating expenses increased 8% and 10% in constant currency, and operating income decreased 5% and was relatively unchanged in constant currency. Now back to total company results. Capital expenditures, including finance leases, were $8.7 billion, in line with expectations. Cash paid for PP&E was $6.9 billion. Our data center investments continue to be based on significant customer demand and usage signals. Cash flow from operations was $24.6 billion, increasing 8%, driven by strong cloud billings and collections. Free cash flow was $17.8 billion, up 9% year-over-year. This quarter, other income and expense was negative $47 million, primarily driven by net losses on investments, including mark-to-market losses on our equity portfolio. Equity market declines drove net investment losses this quarter compared to net investment gains last year, resulting in a negative 3-point impact on EPS growth. Our effective tax rate was approximately 18%. And finally, we returned $12.4 billion to shareholders, up 19% year-over-year through share repurchases and dividends, bringing our total cash returned to shareholders to over $46 billion for the full fiscal year. Now moving to our outlook. My commentary for both the full year and next quarter does not include any impact from Activision, which we still expect to close by the end of the fiscal year. Let me start with some full year commentary for FY '23. First, effective at the start of FY '23, we are extending the depreciable useful life for server and network equipment assets in our cloud infrastructure from 4 to 6 years, which will apply to the asset balances on our balance sheet as of June 30, 2022, as well as future asset purchases. Investments in our software that increased efficiencies in how we operate our server and network equipment as well as advances in technology have resulted in lives extending beyond historical accounting useful lives. This change only impacts the timing of depreciation expense in the future for these assets. As a result, based on the outstanding balances as of June 30, we expect fiscal year '23 operating income to be favorably impacted by approximately $3.7 billion for the full fiscal year and approximately $1.1 billion in the first quarter. This has been included in the guidance we will provide on today's call. Additional details on the mechanics of the change are in our earnings materials. Second, on FX. Assuming current rates remain stable, we expect a roughly 4-point impact to full year revenue growth with headwinds in H1 greater than in H2. FX should also decrease COGS and operating expense growth by 2 points. Now to our full year business outlook based on the current macro environment. At every level of the company, we manage performance on a constant currency basis, as we have for many years. Therefore, with the FX volatility we have seen, I will comment on full year in constant currency and in U.S. dollars. We continue to expect double-digit revenue and operating income growth in both constant currency and U.S. dollars. Revenue growth will be driven by continued momentum in our commercial business and a focus on share gains across our portfolio. Operating expense growth will be significant early in FY '23 and will moderate materially over the course of the year as we slow the rate of hiring to focus on key growth areas, increase the productivity of prior year headcount investments and anniversary the Nuance and Xandr acquisitions. And even with this significant level of investment in our future, we expect operating margins based on constant currency to be approximately flat year-over-year in FY '23, excluding the benefit from the latest change in useful life. And in U.S. dollars, we expect FY '23 full year margins to be roughly flat as the useful life benefit is mostly offset by the FX headwind mentioned earlier. And finally, we expect our FY '23 effective tax rate to be roughly 19%. Now to the outlook for the first quarter, which unless specifically noted otherwise, is on a U.S. dollar basis. First, FX. With the stronger U.S. dollar and based on current rates, we expect FX to decrease total revenue growth by approximately 5 points and to decrease total COGS and operating expense growth by approximately 3 points. Within the segments, we anticipate roughly 6 points of negative FX impact on revenue growth in Productivity and Business Processes and Intelligent Cloud and 3 points in More Personal Computing. Overall, our outlook has the trends we saw in June continue through Q1. Continued weakness in the PC market demand and advertising spend will impact Windows OEM, Surface, LinkedIn and search and news advertising revenue. Our differentiated market position, customer demand across our solution portfolio and consistent execution across the Microsoft Cloud should drive another strong quarter of revenue and share growth, although we expect to continue to see growth moderation in our small- and medium-sized business segment. In commercial bookings, strong execution across our core annuity sales motions and increased commitment to our platform should drive healthy growth on a flat expiry base. As a reminder, the growing mix of larger long-term measure contracts, which are more unpredictable in their timing, always drive increased quarterly volatility in our bookings growth rate. Microsoft Cloud gross margin percentage should be up roughly 2 points year-over-year, driven by the latest accounting estimate change noted earlier. Excluding the impact of the change in accounting estimate, Q1 gross margin percentage will decrease roughly 1 point, driven by revenue mix shift to Azure and the impact from the Nuance acquisition, partially offset by continued margin improvement in Azure. In capital expenditures, we expect a sequential decrease on a dollar basis, with normal quarterly spend variability and the timing of our cloud infrastructure build-out. Next is segment guidance. In Productivity and Business Processes, we expect revenue to grow between 12% and 14% in constant currency or US$15.95 billion to US$16.25 billion. In Office commercial, revenue growth will again be driven by Office 365 with seat growth across customer segments and ARPU growth through E5. We expect Office 365 revenue growth to be sequentially lower by roughly 2 points on a constant currency basis with a bit more FX impact on U.S. dollar growth than at the segment level. In our on-premises business, on a prior year comparable, which benefited from contracts with higher in-period revenue recognition, we expect revenue to decline in the mid- to high 30s. In Office consumer, we expect revenue to grow in the low to mid-single digits, driven by Microsoft 365 subscriptions. For LinkedIn, we expect continued strong engagement on the platform, although results will be impacted by the slowdown in advertising spend and hiring, resulting in low to mid-teens rev growth. And in Dynamics, we expect revenue growth in the mid- to high teens, driven by share growth in Dynamics 365. For Intelligent Cloud, we expect revenue to grow between 25% and 27% in constant currency or US$20.3 billion to US$20.6 billion. Revenue will continue to be driven by Azure, which, as a reminder, can have quarterly variability primarily from our per-user business and from in-period revenue recognition, depending on the mix of contracts. We expect Azure revenue growth to be sequentially lower by roughly 3 points on a constant currency basis. Azure revenue will continue to be driven by strong growth in consumption, and our per-user business should continue to benefit from Microsoft 365 suite momentum, although we expect moderation in growth rates, given the size of the installed base. In our on-premises server business, we expect revenue to decline low single digits, driven by strong demand for our hybrid offerings offset by the prior year comparable, which included benefit from contracts with higher in-period revenue recognition. At Enterprise Services, we expect revenue growth to be in the low single digits, driven by enterprise support, partially offset by declines in Microsoft Consulting Services. In More Personal Computing, we expect revenue to grow between 1% and 4% in constant currency or US$13 billion to US$13.4 billion. In Windows OEM, we expect revenue to decline in the high single digits. Excluding the impact from the Windows 11 revenue deferral last year, revenue would decline mid-teens, reflecting continued weakness in the PC market. In Windows commercial products and cloud services, customer demand for Microsoft 365 and our advanced security solutions should drive growth in the high single digits. In Surface, revenue should decline in the low single digits. Search and news advertising ex TAC should grow in the mid- to high teens, roughly 10 points faster than the overall search and news advertising revenue, driven by growing first-party revenue and the inclusion of Xandr. And in gaming, we expect revenue to decline in the low to mid-single digits, driven by declines in first-party content, partially offset by growth in Game Pass subscribers and consoles. We expect Xbox content and services revenue to decline in the low to mid-single digits. Now back to company guidance. We expect COGS to grow between 12% and 14% in constant currency or to be between US$14.9 billion and US$15.1 billion and operating expense to grow between 19% and 20% in constant currency or to be between US$13.3 billion and US$13.4 billion. Total company headcount is expected to continue to grow, with 11,000 hires expected to start in Q1, primarily in cloud engineering, LinkedIn, customer deployment and commercial sales. In other income and expense, interest income and expense should offset each other. As a reminder, we are required to recognize mark-to-market gains or losses on our equity portfolio, which can increase quarterly volatility. And we expect our Q1 effective tax rate to be approximately 19%. Finally, as a reminder on Q1 cash flow, we will be making $3.2 billion of tax payments related to the TCJA transition tax and the transfer of intangible property completed in Q1 of FY '22. In closing, we continue to see strong demand for our products and services and increased commitment to our platform as we remain focused on delivering compelling customer value in this dynamic environment, resulting in continued share gains. As we manage through this period, we will continue to invest in future growth while maintaining intense focus on operational excellence and execution discipline. With that, let's go to Q&A, Brett.
Brett Iversen:
Thanks, Amy. We'll now move over to Q&A. Out of respect for others on the call, we request that participants please only ask one question. Jesse, can you please repeat your instructions?
Operator:
[Operator Instructions] Our first question is coming from Keith Weiss with Morgan Stanley.
Keith Weiss :
Very impressive results in a very difficult environment that we're all dealing with, particularly when it comes to those commercial cloud bookings. And that's where my question lies. You talked about the largest-ever number of big deals that you guys were able to sign in Q4. Typically, we think this type of environment is -- it makes it harder to sign those big deals. Can you talk to us a little bit about how you got that done? Was the consolidating impact that Microsoft brings to the market the price performance? And maybe the macro, is that actually a benefit for you guys to close these deals in this type of environment? Or was it just kind of a typical Q4 end-of-year kind of budget flush kind of thing for you guys? And it was absent of the environment or not really related to the environment?
Satya Nadella:
Thank you, Keith, for the question. It was a record even for us, even with the context of Q4. So there's obviously something going on in the macro environment, which does feel that it does play to our strength. There are 2 things at least I've observed. One is the -- whether the bookings number or the Mac deals and the size of the Mac deals and the number of them, I think, speak to very much what we have been talking about for a long time now, which is as a percentage of GDP, IT spend is going to increase because every business is trying to fortify itself with digital tech to, in some sense, navigate this macro environment. So that, I think, is probably what is reflected in those numbers. And then the second aspect is also what you just referenced, which is, we do have every layer of the tech stack, right, whether it's infra, data, hybrid work, security, even Power Platform. In each one of these, we do have this best-of-suite value, which includes best-of-category products. And that is leading to share gains. So if you want to bet on a vendor on a long-term basis where you have that best-of-suite value and then you're able to sort of consume it on your terms, I think that, that's effectively what some of those numbers are indicative of.
Operator:
Our next question comes from the line of Mark Moerdler with Bernstein Research.
Mark Moerdler:
Thank you very much and congratulations on the quarter. I'd like to follow up a little bit on that. With all the concerns about macro and recession, everyone is trying to understand how cloud and for Microsoft's case, more specifically, IaaS, PaaS offerings and this slowdown in recession, how do you think about Azure's resiliency? How do you think about Azure's exposure to advertising business, consumer Internet and SMB if we do see a real recession?
Satya Nadella :
Yes. Maybe I'll start, and Amy, feel free to add. I mean, overall, we're not immune to what's happening in the macro broadly, right? To Keith's question and your question, Mark, I think I'd say I'd start there because whether it's on the demand side with consumers or SMBs, I think Amy in her remarks talked about some of that even in our results in the quarter. But what's happening with -- in Azure though, is in some sense, businesses trying to deal with the overall macroeconomic situation and doing -- trying to make sure that they can do more with less. So for example, moving to the cloud is the best way to shape your spend with demand uncertainty, right? Because -- and in fact, if anything, one of the things that we're seeing is an increased shift towards the cloud. And then, of course, optimizing your bill. We are incenting even our own field to ensure that the bills for our customers come down. And that, in fact, even shows up in some of the volatility in our Azure numbers because that's one of the big benefits of the public cloud. And that's why I think coming out of this macroeconomic crisis, the public cloud will be even a bigger winner because it does act as that deflationary force. So that's sort of what we are seeing in the Azure numbers. We will be exposed to consumer-driven businesses and SMBs. But at some level, our strength as a company is much stronger in the core commercial. So I think that we'll do fine there. The other one is also people building new applications at a completely new frontier. I mean, there are two numbers that I talked about. One is the triple-digit growth in Cosmos DB and triple-digit growth in container app services. You take those two things and you say, what are people doing? People are writing applications at a completely different frontier of efficiency, which is cloud-native serverless container-based types of applications. And so to me, that's another way for you to make sure that your IT spend goes a long way in a time like this.
Operator:
Our next question is coming from the line of Brent Thill with Jefferies.
Brent Thill :
Amy, great to hear the double-digit guidance. I guess many are asking, are you embedding a worsening macro environment or a similar environment that we're in to get to that type of growth?
Amy Hood :
Thanks, Brent. As I said, it's trying to take into account the current macro environment. And as I said, I took what we saw in June, applied it as best we thought we could through the course of the fiscal year. And if you think about how the -- and if you try to look over the course of the year with some of my comments, you'd say, okay, in H1 versus H2, I would point out 3 things that changed a bit over the course of that time. First, of course, if we're talking about USD would be FX, it's a bigger headwind in H1, it's less of a headwind in H2. The second thing I would point to would be OpEx. As we've talked about in H1, we've obviously added 22% headcount this quarter. We still have 11,000 hires that we have starting in Q1. We've still got Nuance and Xandr in acquisitions, and we anniversary a lot of that as we focus our hiring and focus on the productivity of all of the hiring we've done over the past year. And then the OEM comparables obviously get a lot different when you get from H1 into H2. And so as you're trying to think about the shape and how did I consider it, I sort of took those things into account, thought about the trends we've been seeing in June and applied them as best we can.
Operator:
Our next question is coming from the line of Karl Keirstead with UBS.
Karl Keirstead :
I'd love to probe a little bit more on Azure. Amy, you and Satya talked about very robust large new deal activity. I thought your guidance for Azure constant currency growth in the September quarter of a 3-point decel to 43 is fairly solid. But you did mention that in the June quarter, you experienced a little bit of consumption softness. Do you mind explaining what that was? And when you put all this together, how you're feeling about the Azure business in the next couple of quarters in terms of the slope of the likely deceleration?
Amy Hood :
Thanks, Karl. Maybe I'll start, and then, Satya, you obviously should add on to the commentary. I would point you, Karl, really to some of the things Satya mentioned, which is, and we said in our comments, we did see some deceleration, a point a little more than we had expected in the consumption side through the course of Q4. It really applied across all customer segments and, in general, applied across geographies. You saw customers, as Satya discussed, much like they always do, focus on optimization and continuing to think about which new workflows to prioritize and start. We've really taken that frame and applied it as we thought to H1 and specifically to Q1 in that guidance. It does assume continued consumption deceleration of 3 points quarter-to-quarter. I still feel very good about the patterns we're seeing. I feel good about the workloads that Satya mentioned and where we feel like we can take some share. But at the same time, we really are focused on taking the agreements that we signed in Q4, making sure we're working with the customers on deployment, projects that have quick time to value, investing to make sure they're starting the projects that can save them money, that can help them innovate. And I think that's probably our larger focus rather than just the pure consumption number.
Operator:
Our next question is coming from the line of Raimo Lenschow with Barclays.
Raimo Lenschow:
Along those lines on the customers kind of having slightly different spending priorities as they kind of try to maneuver this environment, can you talk a little bit more about what you're seeing in Office because, obviously, with Office E5, you're offering a much more comprehensive solution that is kind of getting very, very competitive on several aspects? What are you seeing there in terms of your willingness to -- of customers to kind of use this time to kind of consolidate further?
Satya Nadella:
Yes. Maybe I'll just start and Amy, you can add. I mean, the 2 numbers that our usage -- our user growth numbers, right, the 14% growth in the number of seats of Microsoft 365 and then the E5 growth of 60%, I think, speak to, again, that best-of-suite value in the core and in E5. So we're very, very competitive on both of those. And that's what you're seeing in that seat growth.
Amy Hood :
And I think where I would point to maybe, just to add a little bit. As you can see, I do think we've been building momentum really with E5. There's so much value and we've added and continue to add value to the E5 suite. And as that value has become more and more competitive, both at the category level and at the suite level, we are very focused on making sure customers get every bit of value in that SKU. So focus on deployment, increasing usage, moving resources there, some of our investment that we've spent over the past 6 months and looking forward for hiring will be in those areas to make sure we are helping customers get the most out of that SKU, the team and in Q4 and specifically in some of the bookings numbers, E5 was a strong point in terms of both renewals and people adding E5 to their existing contract.
Operator:
Our next question is coming from Phil Winslow with Credit Suisse.
Philip Winslow :
Congrats on a strong quarter. Amy, I just wanted to focus in on your comments about capital spending but also just utilization within Azure, and obviously, some of the supply chain issues you mentioned before. Wanted to get a sense of sort of where utilization stands around Azure. And as you think about sort of demand trends relative to supply chain, how are you feeling about sort of where capacity stands right now? And is this actually driving any changes in your customer behavior, whether it be increased focus on reserved instances, et cetera? That would be great.
Amy Hood :
Thank you. Maybe let me start by talking about Q4's capital spend. Obviously, the big driver of our growth this quarter was in data center spend, both new and newbuilds as well as adding capacity to existing data centers. We are seeing, obviously, good demand signal. So hence, we've guided to another strong spending quarter in Q1 in terms of capital. Although it's a sequential decline, I would think about that more as being timing. It's always -- can move around a little bit just based on when builds are complete or when shipments come in. We do feel that we've gotten in a good place on capacity on a global basis and are focused on making sure our customers can drive the new units they need, the new usage they need in those data centers. I don't know, Satya, if you wanted to add on anything to that.
Satya Nadella :
Yes. I mean, I think that you captured it right. And it is also right that customers are using more reserved instances. And so that's like essentially a price discount, right? So that's the kind of optimization that you see. So we're growing -- that growth numbers we are posting in consumption is with all that optimization in place.
Operator:
Our next question is coming from the line of Kirk Materne with Evercore ISI.
Kirk Materne :
Amy, you noted a couple of times just seeing some weakness in more of the small business segment. Can you just talk about what's going on there? Is that an opportunity for you all to go in and try to sell more bundles and your suite? I guess how much of a drag has that been? And do you see it getting better or worse? So just if you could add a little bit more color on that part of your business, it would be helpful.
Amy Hood :
That's a great question, Kirk. I did allude to it a couple of times when discussing Office EMS or the Azure per-user service as well as Windows commercial. And of course, that is because it's all related to selling Microsoft 365. And we did see, as I noted, some weakness in new deals, particularly in the SMB segment outside of E5. So to your point, think of them as SKUs are really intended, right, for that type of audience and customer base. And it came from a couple of things, Kirk, one of which we talked about before is that we are -- that is primarily sold through partner. And so we need to make sure we've got the best value props. We've got to make sure the price is right, offers right and make sure that we are tuning that value prop to what small business customers need today, which is great value, and so we'll keep executing that through partner. We're in the middle of that transition we talked about last quarter, and we're still working on it. The second thing is I would also say that is a spot where you tend to see macro weakness show itself, and we alluded to that as well in my comment because while I can't tell you, in particular, which part of that is some of the partner transition work we're doing versus macro, it certainly feels like both. And so that's certainly a spot that we're watching. I think your point around making sure we've got the right feed, which is absolutely do more with less and that we can help both modernize and get great value through the suites. But it's an important caveat to that. And you saw the way it shows itself, as you might notice is you saw the seat growth be a little lighter than you would have expected in the quarter. And then in Q1, that shows itself as a little bit of decel in that Office 365 growth number quarter-to-quarter.
Brett Iversen:
Jesse, we have time for 1 last question.
Operator:
Our final question will come from the line of Alex Zukin with Wolfe Research.
Alex Zukin :
I guess I wanted to double down on the consumption commentary with respect to Azure. Specifically, I guess, do you feel as though -- clearly, the guidance, I think, is very -- has a very confident posture. When you think about your visibility into those consumption dynamics, is it that you're seeing customers optimize their spend? Are you seeing them commit to longer duration contracts, and therefore, you kind of [indiscernible] the different linearity of that consumption pace? And then if you think about it on a global basis, are there any different patterns domestically versus internationally in those moderating project starts or just general optimization conversations?
Amy Hood :
Maybe I'll start and let Satya add. When we talked about it, what we saw in June and through the quarter, and then as we're thinking about Q1 is we have seen that deceleration in consumption apply really across customer segments. And in general, it was across geos. I wouldn't point in particular to any specific geo as showing a very different pattern than any other geo. And certainly, we've not applied that logic as we to Q1. I do think it speaks to what Satya and I have said, which is we see customers continuing to optimize, whether that's -- whether it's through reserved instance, whether it's through existing workloads and purchase patterns. And I expect that to continue, which is absolutely what the guide implies. And it implies that these Azure commitments that we signed through the course of the year, because it takes time for it to convert those large contracts until actual consumption and new project growth, as that work gets completed both at the customer and with our help, you'll start to see new projects add as the plus to the optimization that occurs. So it doesn't really -- I would not point to it as being different that we have certainly seen to this point. It's just a consistent deceleration that we've talked about.
Brett Iversen:
Thanks, Alex. That wraps up the Q&A portion of today's earnings call. Thank you for joining us today, and we look forward to speaking with all of you soon.
Amy Hood:
Thank you.
Satya Nadella:
Thank you, all. Thank you.
Operator:
Ladies and gentlemen, this does conclude today's teleconference. Once again, we thank you for your participation, and you may disconnect your lines at this time.
Operator:
Ladies and gentlemen thank you for standing by. Welcome to the Microsoft Fiscal Year 2022 Third Quarter Earnings Conference Call. At this time, all participants are in a listen-only mode. A question-and-answer session will follow the formal presentation. [Operator Instructions] As a reminder, this conference is being recorded. It is now my pleasure to introduce your host, Brett Iversen, General Manager, Investor Relations. Thank you. You may begin.
Brett Iversen:
Good afternoon and thank you for joining us today. On the call with me are Satya Nadella, Chairman and Chief Executive Officer; Amy Hood, Chief Financial Officer; Alice Jolla, Chief Accounting Officer; and Keith Dolliver, Deputy General Counsel. On the Microsoft Investor Relations website, you can find our earnings press release and financial summary slide deck, which is intended to supplement our prepared remarks during today’s call and provides the reconciliation of differences between GAAP and non-GAAP financial measures. Unless otherwise specified, we will refer to non-GAAP metrics on the call. The non-GAAP financial measures provided should not be considered as a substitute for or superior to the measures of financial performance prepared in accordance with GAAP. They are included as additional clarifying items to aid investors in further understanding the company’s third quarter performance in addition to the impact these items and events have on the financial results. All growth comparisons we make on the call today relate to the corresponding period of last year unless otherwise noted. We will also provide growth rates in constant currency, when available, as a framework for assessing how our underlying businesses performed, excluding the effect of foreign currency rate fluctuations. Where growth rates are the same in constant currency, we will refer to the growth rate only. We will post our prepared remarks to our website immediately following the call until the complete transcript is available. Today’s call is being webcast live and recorded. If you ask a question, it will be included in our live transmission, in the transcript, and in any future use of the recording. You can replay the call and view the transcript on the Microsoft Investor Relations website. During this call, we will be making forward-looking statements which are predictions, projections, or other statements about future events. These statements are based on current expectations and assumptions that are subject to risks and uncertainties. Actual results could materially differ because of factors discussed in today’s earnings press release, in the comments made during this conference call, and in the risk factor section of our Form 10-K, Forms 10-Q, and other reports and filings with the Securities and Exchange Commission. We do not undertake any duty to update any forward-looking statement. And with that, I’ll turn the call over to Satya.
Satya Nadella:
Thank you, Brett. It was a record third quarter, driven by the continued strength of the Microsoft Cloud, which surpassed $23 billion in revenue, up 32% year-over-year. Going forward, digital technology will be the key input that powers the world’s economic output. Across the tech stack, we are expanding our opportunity and taking share as we help customers differentiate, build resilience, and do more with less. Now I’ll highlight examples, starting with Azure. We are building a distributed computing fabric across the cloud and the edge to help every organization build, run, and manage mission-critical workloads anywhere. This quarter, we helped more customers than ever simplifying and accelerating their cloud migrations. And it’s still early days. We are winning Tier 1 infrastructure workloads. Leaders in every industry, from Blackrock, to Bridgestone, to Lufthansa, are all moving mission-critical workloads to Azure. And we are the market leader for customers’ SAP workloads in the cloud. Atos, Chevron, Fujitsu, and Woolworths all migrated their SAP applications to Azure in recent months. Overall, we are seeing larger, more strategic Azure commitments, from industry leaders, including Boeing, Kraft Heinz, US Bank, and Westpac, who all chose our cloud to accelerate their digital transformations. The number of $100 million-plus Azure deals more than doubled year-over-year. And we’re seeing consumption growth across every industry, customer segment, and geography. Now, to data and AI. Our data stack is unique in bringing best-in-class operational databases, analytics, and governance into one integrated data fabric. Cosmos DB transactions and data volume increased over 100% year-over-year for the third quarter in a row. Synapse data volume more than doubled year-over-year. And we’re seeing strong adoption of Purview, as we help organizations govern, protect, and manage their data estate across platforms and clouds. From Deutsche Boerse to EY, customers in every industry are using our end-to-end data platform. In AI, we continue to see strong usage of Azure Machine Learning. The number of monthly inference requests increased 86% year-over-year, with companies like PepsiCo using the service to predict which products are most likely to sell. And our Azure Open AI Service brings together advanced language models with the enterprise capabilities of Azure, helping companies like CarMax turn customer reviews into customized content for shoppers. Now, to developer tools. From Azure DevOps and GitHub to Visual Studio, we have the most comprehensive and loved developer SaaS service. Increasingly, every new developer project starts with our tools. Visual Studio has more than 31 million monthly active users, including most of the Fortune 500. And GitHub usage is increasing among both independent developers and startups, as well as the world’s most established enterprises. 90% of the Fortune 100 use GitHub. In fact, Mercedes Benz, for example, is using GitHub Enterprise to provide a unified development platform for more than 20,000 employees to build, ship, and maintain software. Now, on to Power Platform. Power Platform has become the leading business process automation and productivity suite for domain experts in every industry. Power Platform surpassed $2 billion in revenue over the past twelve months, up 72% year-over-year, making it one of the fastest growing businesses, at scale. Power Apps is the market leader in low code/no code app development, and Power BI has more than 200,000 customers. And our acquisition of MINE-it adds new process mining capabilities, helping organizations identify bottlenecks and opportunities for operational efficiency. Now, to Dynamics 365. Dynamics 365 is growing faster than the business applications market overall. For example, in a world of supply chain constraints we are helping companies like Cracker Barrel and Unilever predict disruptions before they happen. Businesses like Heineken and Siemens are turning to Dynamics 365 to drive and deliver more consistent and personalized customer engagement and service. We are leading innovation in the new industrial metaverse to help companies optimize their operations using technologies such as IOT, Digital Twins, Connected Spaces, and Mixed Reality applications. And we’re further differentiating the Microsoft Cloud by bringing together Dynamics 365, Teams, and Synapse to usher in a new era of collaborative applications that transform every business function and process. When it comes to industry, our six industry clouds, are helping customers speed time to value. Our Cloud for Healthcare was front and center at HIMSS last month, where we introduced Azure Health Data Services to unify disparate clinical, imaging, and medtech data. Cleveland Clinic will use the solution to normalize data from different systems and integrate insights into the clinician workflow. And with our acquisition of Nuance, I’m excited about our opportunity to apply the company’s deep enterprise AI expertise to accelerate the growth of both Nuance’s business, and our industry clouds. Now, on to LinkedIn. We once again saw record engagement, as more than 830 million professionals used the platform to connect, learn, grow, and get hired. Amid the Great Reshuffle, we’re seeing a skills-first labor market emerge. The number of companies using skills filters on LinkedIn to fill open roles has doubled year-over-year. In this dynamic labor market, hires on LinkedIn has increased 88%. Talent Solutions revenue was up 43%, marking the sixth consecutive quarter of accelerating growth. Our Marketing Solutions business continues to thrive as we offer advertisers high reach and ROI. And creators are increasingly turning to the platform to establish their voices and grow their communities, using tools like Newsletters to share content they are passionate about. 28 million members now subscribe to at least one newsletter on LinkedIn, up 51% over the past quarter alone. Now, on to Microsoft 365 and Teams. The last two years have proven that every organization needs a digital fabric that connects the entire organization, from the boardroom to the frontline, to customers and partners. No company is better positioned to meet this need than Microsoft, with Microsoft 365 and Teams. Teams is the most used and most advanced platform for work, and the only solution with meetings, calls, chat, collaboration, and business process automation. And organizations from enterprises to SMBs are relying on Teams to run their business. Our comprehensive approach reduces complexity and costs. Microsoft 365 customers can save as much as 60%, compared to a patchwork of single point identity, productivity, collaboration, and meetings solutions. Teams usage has never been higher. We’re seeing growth in every segment, including very small businesses with Teams Essentials. Teams is the leading platform for collaborative apps. From Asana to Zendesk, there are over 1,000 third-party apps available the Teams app store. And companies in every industry, including CBRE, CVS Health, and the National Health Service in the United Kingdom, have built custom line of business apps within Teams, bringing business process directly into the flow of work. And we’re adding new growth engines to meet the demands of hybrid work with Teams Rooms, Teams Phone, and Microsoft Viva. Teams Rooms is bridging the gap between people working remotely and those in the office, with innovations like Front Row. Teams Phone with Operator Connect enables organizations to easily bring their existing calling service to Teams. Total Operator Connect minutes increased 8x quarter-over-quarter. And Viva has more than 10 million monthly active users at companies like Blum, Cerner, and Marks & Spencer. This quarter, we added LinkedIn’s Glint employee engagement tool to Viva, ensuring leaders can more easily solicit employee feedback and receive actionable insights. All this innovation is driving growth across Microsoft 365. Organizations across the private and public sector, including American Family Insurance, the Queensland Government, and Telefonica are increasingly choosing our premium E5 offerings for advanced security, compliance, voice, and analytics. Now, on to Windows. The PC has never been more relevant to work, life, and play. The number of use cases is increasing as is the amount of time spent on PCs. More than 100 million PCs have shipped in each of the last eight quarters, and Windows continues to take share. With Windows 11, we continue to see the highest quality scores of any version of the operating system. The enterprises are adopting Windows 11 at a faster pace than any previous release. With Windows 365, we’re bringing the power of Azure computing to Windows computers, enabling businesses like Lands’ End, SES, and Xerox to stream the full Windows experience to any employee device. New integrations between Windows 11 and Windows 365 will make it possible to switch between Cloud PC and the local PC with a single click. And we continue to help organizations like AIG, Grant Thornton, and Sage shift their on-premise virtualization services to the cloud with Azure Virtual Desktop. In consumer, Windows is key to curating our content and services to help every person with their everyday tasks, from browsing and searching, to learning, and gaming, and shopping, all with security and privacy built-in. We are seeing strong engagement, with nearly 500 million monthly active users of our personalized content feed, Microsoft Start. As usage continues to grow, we are seeing a flywheel emerge between content, consumption, and commerce, as we generate new opportunities for content creators, as well as advertisers. And our browser, Microsoft Edge, continues to gain share as we help people save money and shop securely. Now, to security. Security is a top priority for every organization undergoing a digital transformation. To keep our customers secure, we build security by design into every product we sell. And we deliver end-to-end solutions spanning security, compliance, identity, device management, and privacy, across clouds and platforms, informed by 24 trillion threat signals each day. This comprehensive capability has been critical during the recent world events, and we continue to disrupt cyber attacks and share threat intelligence with the Ukrainian government, as well as other public sector agencies. Multi-cloud, multi-platform support is central to our approach. In security, we are the only cloud provider with native multi-cloud protection for the industry’s top three cloud platforms. In identity, we now provide permissions management across all clouds. Azure Active Directory is the undisputed market leader with more than 550 million monthly active users. In management, the number of Windows, Android, and iOS devices protected by Intune grew over 60% year-over-year. And we’re expanding to new market segments with Microsoft Defender for Business, which helps keep small businesses secure. This innovation and differentiation is driving our overall growth. All up, the number of customers who trust our security solutions grew nearly 50% year-over-year to 785,000, including Citrix, Domino’s Pizza, Fujitsu, Heineken, Petronas, who rely on us to protect their multi-cloud infrastructure. And we have over 15,000 partners in our security ecosystem, more than anyone else in the industry. Now, on to gaming. Our ambition is to power gamers to play when, and how, and where they want. With our Xbox Series S and X consoles, we have taken share globally for two quarters in a row and we are the market leader this quarter among the next gen consoles in the United States, Canada, UK, and Western Europe. And with Xbox Cloud Gaming, we are redefining how games are distributed, played, and viewed. To date, more than 10 million people have streamed games. Many of our most popular titles, including Flight Simulator are now accessible on phones, tablets, low-spec PCs for the first time. Our Game Pass library now includes hundreds of titles across PC and console, including more games from third-party publishers than ever before. Billions of hours have been played by subscribers over the past 12 months, up 45%. And with Azure, we are building the best cloud for game studios of all sizes to build, host, and grow their games. New capabilities speed time to development and to help connect players across platforms. Azure gaming revenue fiscal year to date increased 66%. In closing, we are entering a new era where every company will become a digital company. Our portfolio of durable digital businesses and diverse business models, built on a common tech stack, position us well to capture the massive opportunities ahead. With that, I’ll hand it over to Amy.
Amy Hood:
Thank you, Satya, and good afternoon, everyone. This quarter, revenue was $49.4 billion, up 18% and 21% in constant currency. Earnings per share was $2.22 and increased 14% and 18% in constant currency when adjusted for the tax benefit from the third quarter of fiscal year 2021. Several items impacted our financial performance that were not included in the guidance provided on our January earnings call. First, Nuance. My comments today across Q3 results and Q4 outlook include the impact from the Nuance acquisition which closed on March 4. Our results include $111 million in revenue and a negative $0.01 impact to earnings per share, including purchase accounting, integration, and transaction related expenses. Within our results, unless specifically noted otherwise, Nuance was not a material driver of growth rates. We continue to expect the Nuance acquisition will be minimally dilutive in FY2022 and accretive in FY2023 to non-GAAP EPS. Second, FX. The U.S. dollar strengthened throughout the quarter and created an incremental 1 point FX headwind to total company revenue compared to expectations. As a result, revenue and EPS were negatively impacted by $302 million and $0.03 per share, respectively. Finally, the war in Ukraine. We suspended all new sales of our products and services in Russia. Revenue generated in Russia represents less than 1% of total company revenue and we expect that it will decline significantly. The impact to operating income this quarter was roughly $130 million split evenly between lower revenue and higher bad debt expense, resulting in a negative $0.01 impact to EPS. Our results for the quarter are better than we expected across revenue, operating income, and EPS as we again delivered another strong quarter of top and bottom line growth. In our commercial business, healthy demand for our differentiated hybrid and cloud offerings together with excellent execution by our sales teams and partners drove increased commitment to our platform as well as higher usage of our services that Satya mentioned earlier. Commercial bookings increased 28% and 35% in constant currency, significantly ahead of expectations driven by strong execution across our core annuity sales motions. We also saw better than expected growth in large, long-term Azure contracts against a very strong prior year comparable. Nuance benefited bookings by roughly 5 points. Our on-premises transactional licensing revenue, across both the Office and Server businesses, was more negatively impacted than expected due to the transition from our Open Licensing program to our Cloud Solution Provider program. Commercial remaining performance obligation increased 32% and 34% in constant currency to $155 billion with a roughly equivalent split between the revenue that will be recognized within and the portion beyond, the next 12 months. And our annuity mix increased 2 points year-over-year to 96%. Commercial Cloud revenue was $23.4 billion and grew 32% and 35% in constant currency, again ahead of expectations. Microsoft Cloud gross margin percentage decreased slightly year-over-year to 70%. Excluding the impact from the change in accounting estimate for useful lives, the Microsoft Cloud gross margin percentage increased roughly 3 points driven by improvement across the cloud services, partially offset by sales mix shift to Azure. In our consumer business, as you heard from Satya, we saw market share gains across PCs, gaming consoles, and our Edge browser. Now back to the company level. As noted earlier, the U.S. dollar strengthened throughout the quarter. FX decreased total company revenue by 3 points, 1 point unfavorable to expectations, decreased COGS by 1 point, in line with expectations, and decreased operating expense growth by 2 points, 1 point favorable to expectations. Gross margin dollars increased 18% and 21% in constant currency and gross margin percentage decreased slightly year-over-year to 68%. Excluding the impact of the change in accounting estimate, gross margin percentage increased approximately 1 point driven primarily by improvement in our cloud services noted earlier. Operating expense increased 15% and 17% in constant currency, slightly lower than expected as investments that shifted to future quarters were partially offset by the inclusion of Nuance. At a total company level, headcount grew 20% year-over-year as we continue to invest in key areas such as cloud engineering, customer deployment, LinkedIn, and sales, and included approximately 4 points of growth from the addition of Nuance. Operating income increased 19% and 23% in constant currency and operating margins increased slightly year-over-year to 41%. Excluding the impact of the change in accounting estimate, operating margins expanded roughly 2 points year-over-year. Now to our segment results. Revenue from Productivity and Business Processes was $15.8 billion and grew 17% and 19% in constant currency in line with expectations. Better than expected results across Office 365, LinkedIn, and Office consumer were offset by impacts from incremental FX, the Open Licensing transition, Russia, as well as lower than expected results in Dynamics. Office commercial revenue grew 12% and 14% in constant currency. Office 365 commercial revenue increased 17% and 20% in constant currency, driven by installed base expansion across all workloads and customer segments, as well as higher ARPU from continued momentum in E5 revenue. Paid Office 365 commercial seats grew 16% year-over-year to nearly 345 million, with continued growth in our small and medium business and frontline worker offerings. And nearly 45% of our Office 365 commercial seats were purchased through Microsoft 365. Office commercial licensing was lower than expected, down 28% and 25% in constant currency, driven by the factors discussed earlier and a lower mix of contracts with higher in-period revenue recognition. Office consumer revenue grew 11% and 12% in constant currency, ahead of expectations, driven by continued momentum in Microsoft 365 subscriptions, which grew 16% to 58.4 million. Dynamics revenue grew 22% and 25% in constant currency driven by Dynamics 365, which grew 35% and 38% in constant currency, substantially faster than the market although a bit lower than expected as we focus on stronger execution on our recent investments. LinkedIn revenue increased 34% and 35% in constant currency, with better than expected performance in Talent Solutions as well as continued strength in Marketing Solutions and record levels of engagement on the platform. Segment gross margin dollars increased 16% and 19% in constant currency and gross margin percentage was relatively unchanged year-over-year. Excluding the impact of the change in accounting estimate, gross margin percentage increased roughly 2 points driven by improvement across all cloud services. Operating expense increased 13% and 14% in constant currency, and operating income increased 19% and 23% in constant currency. Next, the Intelligent Cloud segment, which includes approximately four weeks of results from Nuance. Revenue was $19.1 billion, increasing 26% and 29% in constant currency. Excluding the impact of Nuance and the approximately $150 million greater FX than expected, revenue results were ahead of expectations. Overall, server products and cloud services revenue increased 29% and 32% in constant currency. Azure and other cloud services grew 46% and 49% in constant currency, ahead of expectations, driven by continued strength in our consumption-based services. The inclusion of Nuance cloud services did not change the Azure constant currency growth rate. In our per-user business, the enterprise mobility and security installed base grew 25% to over 218 million seats. In our on-premises server business, revenue increased 5% and 7% in constant currency, ahead of expectations driven by healthy demand for our hybrid offerings partially offset by the Open Licensing transition mentioned earlier. The inclusion of Nuance on premises offerings did not change the server constant currency growth rate. Enterprise Services revenue grew 5% and 6% in constant currency, driven by growth in Enterprise Support Services. The inclusion of Nuance professional services impacted the constant currency growth rate by 1 point. Segment gross margin dollars increased 24% and 27% in constant currency and gross margin percentage decreased roughly 1 point year-over-year. Excluding the impact of the change in accounting estimate, gross margin percentage increased roughly 1 point with improvements in Azure partially offset by the sales mix shift to Azure. Operating expense increased 17% and 19% in constant currency and operating income grew 29% and 33% in constant currency. Now to More Personal Computing. Revenue was $14.5 billion, increasing 11% and 13% in constant currency, above expectations driven by better than expected performance in search and Windows offset by Surface. FX decreased segment revenue approximately $100 million greater than expected. Windows OEM revenue increased 11%, with continued strength in the commercial PC market, which has higher revenue per license. Windows commercial products and cloud services revenue grew 14% and 19% in constant currency, ahead of expectations, driven by demand for Microsoft 365 with some benefit from a greater mix of contracts with higher in-period revenue recognition. Surface revenue grew 13% and 18% in constant currency, lower than expected, driven by consumer channel, partially offset by strength in commercial. Search and news advertising revenue ex-TAC increased 23% and 25% in constant currency, better than expected, benefiting from an increase in search volumes even as we saw headwinds during March from the impact of the war in Ukraine. And in Gaming, on a high prior year comparable, revenue increased 6% and 8% in constant currency. Xbox hardware revenue was better than expected as increased supply of consoles in quarter drove growth of 14% and 16% in constant currency. Xbox content and services revenue grew 4% and 6% in constant currency, below expectations, driven by lower engagement across the platform, even as it remains above pre-pandemic levels. Segment gross margin dollars increased 10% and 13% in constant currency and gross margin percentage decreased slightly. Operating expenses increased 17% and 18% in constant currency and operating income grew 7% and 10% in constant currency. Now back to total company results. Capital expenditures including finance leases were $6.3 billion, in line with expectations. Cash paid for PP&E was $5.3 billion. Cash flow from operations was $25.4 billion, increasing 14% as strong cloud billings and collections were partially offset by higher supplier payments related to hardware inventory builds as we manage continued uncertainty in the supply chain. Free cash flow was $20.0 billion, up 17%. This quarter, other income and expense was negative $174 million, lower than anticipated driven by net losses on investments, including mark-to-market losses on our equity portfolio, and net losses on foreign currency remeasurement. Equity market declines drove net investment losses this quarter compared to net investment gains last year, a negative 2-point impact on year-over-year EPS growth. Our effective tax rate was approximately 17%. And finally, we returned $12.4 billion to shareholders through share repurchases and dividends. Now, before we turn to our outlook, a few reminders. First, FX; with the stronger U.S. dollar and based on current rates, we now expect FX to decrease total company revenue growth by approximately 2 points and to decrease total COGS and operating expense growth by approximately 1 point. Within the segments, we anticipate roughly 3 points of negative FX impact on revenue growth in Productivity and Business Processes and 2 points in Intelligent Cloud and More Personal Computing. Second, my remarks for the next quarter include a full quarter of impact from the Nuance acquisition. Third, we anticipate the war in Ukraine to continue to impact our business in Q4 with a roughly $110 million impact on revenue and minimal impact on operating expenses. Next, we have taken into account the current impact of shutdowns in China in our outlook. However, extended production shutdowns that reach into May would further negatively impact our outlook across Windows OEM, Surface, and Xbox hardware. Finally, the outlook we give, unless specifically noted otherwise, is on a USD basis. With that context in place, let’s turn to our Q4 outlook. In our largest quarter of the year we expect our differentiated market position, customer demand across the solution portfolio, and consistent execution to drive another strong quarter of revenue growth. In commercial bookings, a growing Q4 expiry base, strong execution across our core annuity sales motions, and increased commitment to our platform should drive healthy growth against a strong prior year comparable. As a reminder, the growing mix of larger long-term Azure contracts, which are more unpredictable in their timing, always drives increased quarterly volatility in our bookings growth rate. Microsoft Cloud gross margin percentage should be down roughly 1 point year-over-year. Excluding the impact of the change in accounting estimate, Q4 gross margin percentage will increase roughly 1 point driven by continued improvement across our cloud services partially offset by a revenue mix shift to Azure. Capital expenditures, we expect a sequential increase on a dollar basis as we continue to invest to meet growing global demand for our cloud services. Next to segment guidance; in Productivity and Business Processes, we expect revenue between $16.65 billion and $16.9 billion. In Office Commercial, revenue growth will again be driven by Office 365 with healthy seat growth across customer segments and ARPU growth thru E5. We expect Office 365 revenue growth to be sequentially lower by a point or two on a constant currency basis. In our on-premises business, we expect revenue to decline similar to last quarter. In Office consumer, we expect revenue to grow in the high single digits, driven by Microsoft 365 subscriptions. For LinkedIn, we expect revenue growth in the high-20s driven by the strong job market and healthy engagement on the platform. And in Dynamics, we expect revenue growth similar to last quarter. For Intelligent Cloud we expect revenue between $21.1 billion and $21.35 billion. Revenue will continue to be driven by Azure which as a reminder can have quarterly variability primarily from our per-user business and from in-period revenue recognition depending on the mix of contracts. We expect Azure revenue growth to be sequentially lower by roughly 2 points on a constant currency basis with a bit more FX impact on U.S. dollar growth than at the segment level. Azure revenue will continue to be driven by strong growth in our consumption business. And our per-user business should continue to benefit from Microsoft 365 suite momentum, though we expect moderation in growth rates given the size of the installed base. In our on-premises server business, we expect revenue to decline in the low-to-mid single digits as demand for our hybrid offerings will be more than offset by the strong prior year comparable, which included 4 points of benefit from contracts with higher in period revenue recognition, as well as continued transactional weakness from the licensing program transition noted earlier. And in Enterprise Services, we expect revenue growth to be in the high single digits. In more Personal Computing, we expect revenue between $14.65 billion and $14.95 billion. As mentioned earlier, our guidance reflects the current constraints from the shutdowns in China, which have negatively impacted Q4 supply for OEM, Surface and Xbox consoles. In Windows OEM we expect revenue growth in the low-to-mid-single digits driven by the continued shift to a commercial-led PC market where revenue per license is higher. In Windows commercial products and cloud services, customer demand for Microsoft 365 and our advanced security solutions should drive growth in the low-double digits. In Surface, revenue should grow in low-double digits. In Search and news advertising ex-TAC, we expect revenue growth of approximately 20%. And in Gaming, we expect revenue to decline in the mid-to-high single digits driven by lower engagement hour’s year-over-year as well as constrained console supply. We expect Xbox content and services revenue to decline mid-single digits though engagement hours are expected to remain higher than pre-pandemic levels. Now back to company guidance. We expect COGS of $16.6 billion to $16.8 billion and operating expense of $14.8 billion to $14.9 billion resulting in another quarter of operating margin expansion excluding the change in useful life. We expect other income and expense to be negative $50 million reflecting FX remeasurement impact based on market conditions in April. Similar to the rest of our guidance, further equity and FX movements through Q4 are not reflected in this number. As a reminder, we are required to recognize mark-to-market gains or losses on our equity portfolio, which can increase quarterly volatility. And we expect our Q4 effective tax rate to be approximately 18%. We expect to close FY22, even in a more complex macro environment, with the same consistency we have delivered throughout the year. With strong revenue growth, share gains, and improved operating margins as we invest in the areas that are key to sustaining that growth. As we look toward FY23, our track record of delivering high value to our customers across many diverse and durable growth markets gives us confidence that we will drive continued healthy double-digit revenue and operating income growth. Now, Brett lets go to Q&A.
Brett Iversen:
Thanks Amy. We will now move over to Q&A. Out of respect for others on the call we request the partisans please only ask one question. Jesse, can you please repeat your instructions.
Operator:
Absolutely. [Operator Instructions] Our first question is coming from Keith Weiss with Morgan Stanley. Please proceed with your question.
Keith Weiss:
Excellent. Thank you guys so much for taking the question, and really impressive results. And what we see is a pretty difficult climate out there. Definitely from the stock market perspective, but if we think about interest rates, we think about inflation, there’s a, a conflict going on in Europe right now. It does seem to be a tough backdrop. You guys are operating super well. I mean, the acceleration in Azure at that scale is truly awesome. And so if I’m not mistaken Office 365 commercial accelerated as well in the quarter, so really impressive results. But I think the question that most investors are going to have is where do you garner the confidence and the durability of this growth given how volatile this macro backdrop is? Is it conversations you are having with customers? Is it what you see in the backlog? Maybe if you could give us some kind of insight into what gives you guys the confidence to put out that guide, to put out those healthy comments for FY23, what are you seeing that could maybe help us give us and give investors a little bit more confidence in the durability of this growth in this environment?
Satya Nadella:
Yes, maybe I’ll start. Maybe at three levels Keith, one is just the competitiveness of our tech stack all up sort of from infrastructure all the way to the SaaS applications when it comes to the commercial cloud and as well as how we are able to monetize for example, the install base of our consumer franchises as well. So both of these places we feel we are competitive and increasingly so coming out of the pandemic to gain share. I’d also say that in many of these places, we have price leadership. I mean, take the one point I made which is, if there is any macro-headwind where you have more value for less price means you win. And in our case, when it comes to our commercial cloud offerings we have significant advantages on that across the stack. The second thing is in the conversations we are having with our customers. The interesting thing I find from perhaps even past challenges whether macro or micro is no, I don’t hear of businesses looking to their IT budgets or digital transformation projects is the place for cuts, if anything, some of these projects are the way they’re going to accelerate their transformation or for that matter automation for example. I have not seen this level of demand for automation technology to improve productivity because in an inflationary environment, the only deflationary force is software. So that’s the second micro thing the tone thing that’s different. At the end of the day though, I mean, none of us here are trying to forecast macro. So all we think of is the TAMs that we are competing in a large, as a percentage of GDP tech spend is on a secular basis by the end of the decade going to double. We just want to keep driving usage, driving share and be competitive, so that’s kind of how we view what we are doing. And that’s where our confidence comes from in terms of our outlays, whether it’s OpEx or CapEx. So I don’t know if Amy, if you want to add to that.
Amy Hood:
I think the only thing Satya, I might add is, I think we’ve always and I think we’ve used this language quite frequently focused on the long–term opportunity. You talked about it as the TAM that we’re focused on. I would say also, there’s still a lot of that TAM left to go – left to go after and it is quite early, still. And the transitions you’re talking about from a digital transformation perspective, from an automation perspective, from a type of value and real productivity enhancements that can be made. And so I think the continuity of the execution has certainly been very good from the sales and partner side. But I would also say to your point, we’re investing for a long-term opportunity and our confidence that that long-term outcome is right is where the – is I think the basis for where you and I are talking, giving this answer from.
Keith Weiss:
Outstanding. Great quarter.
Brett Iversen:
Thanks, Keith, Jesse, next question please.
Operator:
Absolutely. Our next question is coming from Brent Thill with Jefferies. Please proceed with your questions.
Brent Thill:
Thanks. Amy on your guidance, are you changing any of your close rate considerations or adding more supply chain constraints into that or is this the same guidance methodology that you you’ve been giving us in the past?
Amy Hood:
I assume we’re specifically talking about most of the guidance in the more personal computing segment where the supply chain constraints, which are specifically related to the production shutdowns in China. I generally follow the same principle I try to follow, which is I give you my best knowledge as of today. I did note and tried to do that with a lot of clarity that were the production shutdowns to extend into May, there would be further negative impact on those from a supply constraint position. As you know, on the OEM business, that revenue is recognized at the point of production and then for Xbox consoles as well as Surface it’s a sell-in. So production delays even earlier in May can obviously have big impact on the quarter. So we’re watching it and I’ve tried to make that transparent in the guidance, outside of that my guidance is reasonably consistent with how I – with how I like to do it.
Brent Thill:
Great. Thanks.
Brett Iversen:
Thanks, Brent. Jesse, next question please.
Operator:
Our next question comes from Mark Moerdler with Bernstein Research. Please proceed with your questions.
Mark Moerdler:
Thank you very much. Congratulations on the quarter and on the strong guidance, I think it’s going to not just help the stock, but hopefully help a little bit more across into the industry. I’d like to look at Office which had strength probably more than people expected. Where are we in the up-sell opportunity from E3 to E5? And can you give us any sense of the sizing of how much of the growth not just now, but going forward do you think is going to come from frontline users? Thank you.
Amy Hood:
Maybe I’ll start answering that question and Satya if you want to add, add anything. Very specifically Mark, I would say, this quarter was quite similar in nature to what you saw in the past few. Seat growth while across all segments was especially good in frontline worker and SMB. That did mask a little bit as it often does the ARPU improvement, given those tend to be lower priced SKUs, the ARPU improvement that we’re seeing from the transitions into E5. The transition from E3 to E5 still has opportunity. I would say, we’re in the earlier transitions of that show in terms as, I think, about going forward there is certainly still room for both seat growth specifically and frontline worker, as you noted as well as SMB. And then ARPU expansion through the E5 transition. The thing I would add that Satya mentioned in his comments and again in his first answer is really the value that is available to customers in E5, whether that is security, whether it’s compliance, whether it’s phone, whether it’s analytics, the value of that suite, and if you think even more broadly, the value of Microsoft 365, which adds in more components around Windows. I think we are offering high value and that tends to give us some optimism that we can continue to execute well in that segment. I don’t know Satya if there is anything you would add to that.
Satya Nadella:
No, you counted well, Amy. I mean, I think, the fundamentals are pretty strong here still, whether it’s E5 growth, SMB growth, frontline worker, I’d also add emerging markets. I mean, this is the first time I feel that we have products that fit just emerging markets like Teams Essentials, where we can even really penetrate markets that we’ve never sold anything in the past. And then the new growth engines that you talked about, Teams Phones, Teams Rooms, Viva and even Windows 365 are all things that we can again, drive growth from. And the point about sort of our value is probably a very, very strong in a time like this in particular. And we see it like the one thing also I’d say is the usage data that we are seeing is peak everywhere. And so that’s the other thing, is we definitely will optimize for driving usage and deployment and that’s going to be our priority.
Mark Moerdler:
Thank you very much. I really appreciate it. Congrats.
Brett Iversen:
Thanks Mark. Jesse, next question, please.
Operator:
Our next question comes from Karl Keirstead with UBS. Please proceed with your question.
Karl Keirstead:
Okay, great. Amy, you called out some transactional weakness, which in the March quarter we can see in the on-prem Office segment and in your guidance in the server products, you suggest we might see it there too. Is that something that you would characterize as Microsoft specific, as you describe in your comments, your transitioning customers off your Open License program? Or do you feel like that’s a broader issue where maybe we’re starting to see a little bit of a tilt from on-prem to cloud even faster than we’ve seen before? Thank you.
Amy Hood:
Thanks, Karl. That’s a very good question. I would say it does not feel like the tilt from on-prem to cloud felt any different in a way that would have impacted the quarter anymore, so than it normally does in terms of the normal transitions. We’ve seen to your point on Office or frankly, even in server, as we have people move those workloads and migrate those workloads to the cloud. This really was very significant. Think of it as a where partners transact. And we have such a broad, and valuable, and really needed partner community that is very vast. And we put this and had planned for this change for January 1. And we executed the change on January 1 as plan, and it’s just taking us a little longer to onboard all of this community to make sure that they can transact the way they want to in the program. So, I do think it’s going to take us longer than we thought, we’re going to continue to see that impact in Q4. And I know the teams are working hard to make sure that partners get comfortable with the new system, which is important to us.
Karl Keirstead:
Got it.
Satya Nadella:
And the only thing I’d add is that this change is super good for both the partners, the customers and Microsoft long-term.
Amy Hood:
Absolutely.
Satya Nadella:
So, there is execution ahead, but we want to do this because it benefits everybody.
Karl Keirstead:
Got it. Thanks Satya.
Brett Iversen:
Thanks Karl. Jesse, next question, please.
Operator:
Our next question comes from Mark Murphy with JPMorgan. Please proceed with your question.
Mark Murphy:
Yes. Thank you very much. Satya handful of infrastructure software companies have commented that their consumption activity actually started to slow a few months ago. And so, I’m curious what in your view is allowing your Azure trajectory to show better resilience. And do you in fact, see some of the newer products kicking in such as Azure or Synapse Cognitive Services, OpenAI and perhaps contributing to the strength and health and resiliency of that Azure number?
Satya Nadella:
Yes, I mean, what I’d say Karl [ph] is that what we are seeing is a classic what happens with consumption meters, right, which is they grow, and then they get optimized and they grow again both existing and new. And so, it’s sort of, will always have some amount of volatility that even Amy referenced quarter-over-quarter. But if I walk up, one thing that we look at is growth coming from all segments, right? So small business and enterprise, is it coming from all regions? And it is. We also look at the type of workloads it’s coming from. And so it looks healthy in all of those. And if you walk up the stack to your point on the infrastructure side, the Tier 1 workloads is where I think we are seeing some big Tier 1 workloads, and I had many comments on SAP and other workloads moving. The second thing I’d say is on the past services and our DevFest that’s another area where we have differentiated value. So we see good growth there. Data and AI for sure, I mean, the thing that I find really to be something that I think the long run is going to probably be one of the bigger drivers of our growth and differentiation is our data fabric, because we are the only guys who have a complete data fabric from the operational store that’s fully integrated into an analytics engine that’s fully integrated into governance. And that increasingly is going to become more and more important, right? I mean you can be dealing with this a new regulation coming on privacy and governance on one end and your operational store being divorced from that. So we have a very differentiated offer and I talked about some of the growth numbers there. The AI inference is also finally kicking. They’re very small today, but even when I look at the total com – that’s just essentially a compute meter, there’s growth there. So overall, I think we will see quarter-over-quarter, some cyclicality, depending on which customers. In fact, we pay people at Microsoft to reduce customer bills and which we should. So given that we may see cyclicality in terms of how optimizations happen, but overall we’re still very early on as the world sort of migrates to the cloud and users, essentially cloud infrastructure and compute is sort of to drive their operational efficiencies and product.
Mark Murphy:
Thank you.
Brett Iversen:
Thanks, Mark. Jesse, next question, please.
Operator:
Our next question comes from Kash Rangan with Goldman Sachs. Please proceed with your question.
Kash Rangan:
Thank you so much. Congrats on a spectacular quarter. Satya, I have very clearly on your comments and particularly you talked about tech as a percentage of GDP doubling over the next seven, eight years or so. Nobody could have really predicted maybe besides yourself, that Azure would be this big and growing this fast at this point in time relative to say five, six years back. So as you look forward, what part of the Microsoft tech stack do you think is underrepresented in the digital word and has therefore more opportunity to gain as you build out your thesis on tech as a percentage of GDP doubling. Thank you so much.
Satya Nadella:
I mean the thing that I always go back Kash is that all enterprise value at least as far as I can tell, gets created at three layers of the tech stack. What happens with infrastructure, whenever something can be 10x better. So for example, when we talk about the next generation of multi-edge, multi-cloud, infrastructure remaining one of the leaders, that’s going to be a massive EV creation as a percentage of GDP tech spend double. So that’s where everything from Azure, Azure, our database, our – all of that’s super important. The other one is, this is sort of age of AI. In other words, the core business logic is not being written. It’s being written by software. So when I look at, when I use get up co-pilot, that’s the therein lies the future of what how all business logic gets written. And so to me the AI layer, both the training, supercomputers, as well as the inference layer that’s a place where you’ll see us integrate what today you all consider to be two different businesses, whether it’s Azure and Windows, they’re just one business to me, because to me, where in training happens, where inference happens will be written once by developers. And then it’ll light up across this distributed fabric. So that’s another place where I think there’s tons of enterprise value that’ll get created over time. And then of course the UI layer always is the biggest one. And the next inflection point, whether it’s what happens with MetaWare, so what happens with even on the industrial side with IoT and digital twins those are all things that I think will be the ones that we will be focused on. So these three things translated into workloads and what we call our customer solution areas are the ways that at least we are investing in.
Kash Rangan:
Fascinating. Thank you so much.
Brett Iversen:
Thanks, Kash. Jesse, next question, please.
Operator:
Our next question comes from Michael Turrin with Wells Fargo. Please proceed with your question.
Michael Turrin:
Hey, there, good afternoon. Thank you for taking the question and great job with the results. Azure growth and commercial booking strengths stand out. You mentioned a step down expected in Azure growth in Q4, but still suggest very impressive growth at that scale. Can you expand on the large deal commentary the longer-term strategic deals you’ve referenced a few times over the past couple of quarters, how those impact visibility or maybe the approach to framing targets there? And anything you can add just around how the addition of Nuance helps the cloud business and the industry cloud approach as well is greatly appreciated. Thank you.
Amy Hood:
Satya, do you want to start with your comments maybe on Nuance overall, and then – and I can address sort of how the larger long-term contracts.
Satya Nadella:
Yes. Sure. Just a couple of quick things. One is on the strategic commitments that are being made. We are sort of working at them workload at a time, and so we feel very, very good about both the type of workloads. In fact, I – there is a migration of a bunch of workloads that we may have won in the client server that are migrating, but the most exciting thing is the type of Tier 1 workloads that we have never seen run on any Microsoft infrastructure that’s running on Azure today and being optimized on Azure. So that’s the thing that we see as we win these large strategic deals. On Nuance, for me, the thing that’s exciting is Nuance is a platform layer for these AI driven applications that are getting deployed, whether it’s in healthcare or even in the enterprise contact center. So we are very excited about Nuance now being part of the Microsoft family. You’ll see us pretty aggressively go innovate there and grow the impact of these solutions in both what is sort of the large percentages of our GDP, like healthcare where I think things like tackling issues like physician burdens with new innovative solutions is much needed and we are really looking forward to exercising that.
Amy Hood:
And Michael, maybe specifically you’re absolutely right. I tend to mention the impact of large long-term Azure contract, both in the context of commercial bookings and some volatility we often can see in that because of it. But really, I think the way we think about them maybe outside of this phone call, is that it’s the beginning of the commitment between us and a customer to start to work together to deliver value. And so we go workload by workload, opportunity by opportunity and I think that’s what you were inferring a bit is that it’s almost the top of the funnel to create value for the customer. We call it delivering success to make sure they’re spending the dollars the most effective way, making sure we’re tackling the hardest problems that they need solved. And with that comes our investments that we’ve made and deployment resources and usage resources specifically in Azure to make that possible with customers. And so you’re right to say, I do talk about them in terms of volatility they create, what it creates inside the company is the beginning of a commitment to make sure we’re tackling the workloads and the solutions that the customers want to make happen across all the workloads frankly that Satya has talked about today.
Michael Turrin:
The great complimentary points also highlight. Thanks very much.
Brett Iversen:
Thanks, Michael. Jesse, we have time for one last question.
Operator:
Thank you. Our final question will come from Keith Bachman with BMO. Please proceed with your question.
Keith Bachman:
Hi, and many thanks. I wanted to break it up into two parts. But I was wondering if you could comment on what you see is the strength of the PC market as you look out over the course of the calendar year, if you focus on the demand side equation, not the supply side of the equation. And really the more important related part is given the outlook that you may have for the PC market. How are you thinking about the durability of the Windows side of your business? In particular, if you comment on the fundamentals related PC market, but also the opportunities to keep mixing up, so to speak helped by Microsoft 365. Many thanks.
Satya Nadella:
So let me…
Amy Hood:
Why don’t you start and I’ll add on.
Satya Nadella:
Perfect. So I think on the commercial side, I think it’s well understood is that Windows is the socket for Microsoft 365. We have tremendous value, Amy referenced this earlier. In fact, we just launched Windows 11 and pro value with Windows 365, that’s resonating super well. The customer sat adoption rates when it comes, whether it’s security, whether it’s our productivity, we feel good about the commercial business. So we’ll stay focused on it on the commercial side. And on the consumer side, the coming out again the pandemic, the intensity of the usage has gone up. So one of the areas of focus for us is some of the stuff that I talked about in my remarks is just the usage, right? So where – when you think about 500 million users engaging with Microsoft start, that’s not the type of engagement we had. And so with a large installed base now, we have a significant room there, the browser share growth, we have significant room there. And then, of course, the subscription attaches whether it’s gaming or whether it’s productivity or suites. So that’s kind of how I look at what we are going to do at least in the immediate future. PC remains a very important category and I think people’s lives is what we’ve discovered during the pandemic. And if anything, the intensity of usage is increased. And there will be cyclical demand that we’ll go through. But the number of use cases is definitely, I think, structurally increased.
Amy Hood:
Exactly. I think the one thing I would add on your demand side, we have seen the transition from, I would say, in the middle of pandemic, definitely a consumer driven demand cycle. We’ve transitioned that to be a commercial part of the demand side. And so I do expect that to be the case, obviously, I think this is the second quarter in the row. We’ve seen that transition expect Q4 to be even more of that. And then we’ll wait and see how the second half of the year shapes up.
Keith Bachman:
Okay. Many thanks. Congratulations.
Amy Hood:
Thank you.
Brett Iversen:
Thanks, Keith. That wraps up the Q&A portion of today’s earnings call. Thank you for joining us today, and we look forward to speaking with all of you soon.
Amy Hood:
Thanks, everyone.
Satya Nadella:
Thank you, everyone.
Operator:
Ladies and gentlemen, this will conclude today’s teleconference. Once again, we thank you for your participation and you may disconnect your lines at this time.
Operator:
Greetings, and welcome to the Microsoft Fiscal Year 2022 Second Quarter Earnings Conference Call. At this time, all participants are in a listen-only mode. A question-and-answer session will follow the formal presentation. [Operator Instructions] As a reminder, this conference is being recorded. It is now my pleasure to introduce your host, Brett Iversen, General Manager, Investor Relations. Thank you. You may begin.
Brett Iversen:
Good afternoon, and thank you for joining us today. On the call with me are Satya Nadella, Chairman and Chief Executive Officer; Amy Hood, Chief Financial Officer; Alice Jolla, Chief Accounting Officer; and Keith Dolliver, Deputy General Counsel. On the Microsoft Investor Relations website, you can find our earnings press release and financial summary slide deck, which is intended to supplement our prepared remarks during today's call and provides the reconciliation of differences between GAAP and non-GAAP financial measures. Unless otherwise specified, we will refer to non-GAAP metrics on the call. The non-GAAP financial measures provided should not be substitute for, or superior to, the measures of financial performance prepared in accordance with GAAP. They are included as additional clarifying items to aid investors in further understanding the company's second quarter performance in addition to the impact these items and events have on the financial results. All growth comparisons we make on the call today relate to the corresponding period of last year, unless otherwise noted. We will also provide growth rates in constant currency when available as a framework for assessing how our underlying businesses performed excluding the effect of foreign currency rate fluctuations. Our growth rates are the same in constant currency, we will refer to the growth rate only. We will post our prepared remarks to our website immediately following the call until the complete transcript is available. Today's call is being webcast live and recorded. If you ask a question, it will be included in our live transmission, in the transcript and in any future use of the recording. You can replay the call and view the transcript on the Microsoft Investor Relations website. During this call, we will be making forward-looking statements, which are predictions, projections or other statements about future events. These statements are based on current expectations and assumptions that are subject to risks and uncertainties. Actual results could materially differ because of factors discussed in today's earnings press release and the comments made during this conference call and in the Risk Factors section of our Form 10-K, Forms 10-Q and other reports and filings with the Securities and Exchange Commission. We do not undertake any duty to update any forward-looking statement. And with that, I'll turn the call over to Satya.
Satya Nadella:
Thank you, Brett. It was a record quarter, driven by continued strength of the Microsoft Cloud, which surpassed $22 billion in revenue, up 32% year-over-year. We are living through a generational shift in our economy and society. Digital technology is the most malleable resource at the world's disposal to overcome constraints and reimagine everyday work and life. We are innovating and expanding our entire portfolio across consumer and commercial segments to help people and organizations thrive in this new era. Now I'll highlight examples, starting with Azure. As every company becomes a digital company, they will need a distributed computing fabric to build, manage, secure and deploy applications anywhere. We have more data center regions than any other provider, delivering fast access to cloud services while meeting data resiliency requirements. We're extending our infrastructure to the 5G network edge, helping operators and enterprises create new business models and deliver ultra-low latency services closer to the end user. AT&T, for example, is bringing together its 5G network with our cloud services to help General Motors deliver next-generation connected vehicle solutions to drivers. Our Azure Arc customer base has tripled year-over-year. We are now helping thousands of organizations from BP to Rabobank unify their on-premise, hybrid and multi-cloud infrastructure. And as the digital and physical worlds come together, we are seeing real enterprise metaverse usage, from smart factories to smart buildings to smart cities, we are helping organizations use the combination of Azure IoT, Digital Twins and Mesh to help digitize people, places and things in order to visualize, simulate and analyze any business process. Ecolab, for example, is using these tools to build its own platform to model and optimize water management. Across Azure, we are seeing growing adoption across every sector. CVS Health, Johnson & Johnson Medical Devices, Kyndryl and Wells Fargo all chose our cloud as their preferred provider this quarter. Now on to data. From best-in-class databases and analytics to AI and data governance, we have the most comprehensive data stack to help every organization turn its data into predictive and analytical power. Cosmos DB is the database of choice for cloud-native app development at any scale. Data volumes and transactions increased over 100% year-over-year. With Azure Synapse, we are removing traditional barriers between enterprise data warehousing and big data analytics, so anyone can collaborate, build and manage analytics solutions. Data governance is emerging as an important and growing category. And Azure Purview is leading here, helping thousands of organizations achieve a more complete understanding of their data estate. In AI, we have one of the most powerful supercomputers in the cloud, and we're using it not only to train new models, but to deliver them as platforms to our customers. Our new Azure OpenAI Service is in preview and that brings together advanced language models with the enterprise capabilities of Azure. GitHub Copilot is using this capability to help developers write better code. More broadly, we continue to see strong usage across our Cognitive Services, with over 30 million hours of speech transcribed last quarter, up nearly 2x compared to a year ago. Now to developers. From GitHub to Visual Studio, to Azure PaaS services, we have the most popular tools to help every developer going from idea to code and code to cloud. As companies prioritize embedding security into their developers’ workflow, we’re investing across GitHub to secure open source. Increasingly, every DevSecOps workflow will start with GitHub Advanced Security, and we’re seeing strong demand from both digital natives like Afterpay and Mercari, as well as established companies like 3M and Bosch. And organizations are increasingly turning to both Visual Studio and our PaaS services, like Container Apps and Chaos Studio, to streamline development and build modern, more resilient cloud-native applications. Now, to Power Platform. Low code/no-code tools are rapidly becoming a priority for every organization’s digital capability building. We’re innovating to help organizations like Airbus, Centrica, and Johnson Controls rapidly scale their use of Power Platform, using end-to-end suite to automate workflows, create applications, build virtual agents, and analyze data. At H&M, more than 30,000 employees have used Power Platform to drive productivity gains. They’ve created more than 1,500 applications, flows, and dashboards to date, for everything from managing office capacity to tracking team goals. And, at Kroger, more than 420,000 associates are using our Return to Workplace solution, which is built on Power Platform, to verify their health and vaccination status. Now, on to Dynamics 365. To counter demand shocks and supply constraints in this economy, every business will need to become a hyperconnected business, unifying data, process, and teams across the organization. Across Dynamics 365, we continue to take share, as companies turn to our expanding portfolio of business applications to address these and other challenges. With Dynamics 365 Connected Spaces, we are creating a new software category to help organizations manage physical operations across diverse industries, from real estate, to retail, to factories, and construction. Companies like Chipotle and Home Depot are relying on our new Customer Experience Platform to take control of their data, connecting customer touchpoints to deliver more personalized experiences. Daimler Trucks North America is using Dynamics 365 Supply Chain Insights to preempt supply chain issues. And, just yesterday, we announced a new Logistics as a Service offering with FedEx, combining data and insights from the company’s network with Dynamics 365 to help brands better fulfill, ship, and service customer orders. Now, on to industry solutions. Just over a year ago, we introduced our first industry cloud offering, bringing together industry-specific customizations with our entire stack to help customers improve time to value, increase agility, and lower costs. We now have six industry clouds, and they’re driving significant increases in usage across the Microsoft Cloud. Our Cloud for Retail was front and center at NRF, with retailers from Ahold Delhaize and GNC are sharing how they’re using our solutions to deliver seamless customer experiences. Our Cloud for Sustainability unifies data to help customers record, report, and reduce their carbon emissions. Industry leaders, including Nissan Motor, are turning to the offering to help meet sustainability goals. Now, on to LinkedIn. We are experiencing a Great Reshuffle across the labor market, as more people in more places than ever rethink how, where, and why they work. In this new economy, LinkedIn has become mission critical to connect creators with their communities, job seekers with employers, learners with skills, and sellers with buyers. Last quarter, we once again saw record engagement. And LinkedIn has become one of the world’s largest platforms for professional events, with more than 24,000 events created and 1.5 million RSVPs each week. Confirmed hires were up 110% year-over-year, and we added tools to make it easier to discover open roles that align with how and where people want to work. With entrepreneurship on the rise, our new Service Marketplace has helped nearly 3 million freelancers and small businesses discover new clients. We also saw strong growth in LinkedIn Sales Solutions, which surpassed $1 billion in revenue over the past 12 months for the first time. Our Sales, Talent, Marketing, and Premium Subscriptions lines of business have now all reached this milestone. Now, on to Microsoft 365 and Teams. Every organization today needs a digital fabric to connect and empower everyone inside and outside the organization, from knowledge and frontline workers to customers and partners. At the center of this digital fabric is Teams, which surpassed 270 million monthly active users this quarter. Organizations are using Teams to run their business with collaborative applications that bring business process data right into the flow of work. Monthly usage of third-party applications and custom-built solutions has grown 10x in the last two years, with new and updated apps this quarter from Atlassian, Monday.com, SAP, and Workday. United Airlines is using bots within Teams to create tighter connections between operations and flight crews. And Marks & Spencer used Power Apps and Teams to streamline internal help desk requests. As hybrid work becomes the norm, every organization will need to rethink their approach to space. With Teams Rooms, we’re bringing Teams to a growing ecosystem of devices to help people stay connected and participate fully in meetings from anywhere. The number of active Teams Rooms devices more than doubled year over year. And with Mesh for Teams, we’re bringing the metaverse to Teams, helping employees at organizations like Accenture access a shared immersive experience where they can have watercooler-type conversations, and even whiteboarding sessions. Teams is rapidly becoming the standard for unified communications. Over 90% of Fortune 500 companies used Teams Phone this quarter, and we continue to take share across PSTN and VOIP as organizations like Bank of Montreal, Chevron, General Motors, LVMH, and NetApp turn to Teams to meet their internal and external collaboration needs. All-up, we’re seeing Teams growth in every segment, from frontline worker usage up 2x year-over-year. Zebra Technologies will bring Teams Walkie Talkie communication to devices used by millions of employees on retail floors. And Walmart chose Teams for their more than 2 million frontline workers this quarter. And we’re expanding our opportunity with Teams Essentials, the first standalone Teams offering specifically designed to meet the needs of small businesses. It’s early days, but we’re already encouraged by strong demand. With Microsoft Viva, we’re creating a new employee experience category, combining communications, knowledge, learning, resources, and insights to help people feel connected to the company’s mission and culture. Now broadly available, Viva is being used by more than 1,000 paid customers including Blum, Nationwide, and REI to help address challenges like employee burnout and retention. All this innovation is driving growth across Microsoft 365. From Heineken to Hilton, to Zurich Insurance, organizations continue to choose our premium E5 offerings for advanced security, compliance, voice, and analytics. Now, on to Windows. We’ve seen a structural shift in PC demand. More than ever, people are turning to PCs to exercise their agency and unleash their creativity, whether it’s meeting in virtual reality or for remote work, writing code or collaborating in documents, livestreaming video or playing games, or for graphic design and engineering design. As new use cases are born every day, and existing ones see a resurgence, we’re experiencing a PC renaissance, with increases in time spent on PCs, and PCs per household. Three months in, we’re delighted by the response to Windows 11. We’re seeing more usage intensity and higher quality than previous versions of our operating system. And Windows took share this quarter. We are delivering Windows in new ways to meet evolving customer needs. This quarter, we introduced Windows 11 SE, a cloud-first operating system purpose-built for schools. And, with Windows 365, we are bringing the operating system to the cloud, helping businesses like Coats North America and Regeneron Pharmaceuticals stream the full Windows experience to any employee device. There are now more than 1.4 billion monthly active devices running Windows 10 or Windows 11, and they’re a powerful on-ramp for both our first-party and third-party services. Windows 11 users engage with the Windows app store at nearly 3x the rate of Windows 10. And, across Bing and Edge, we are creating differentiated, high value experiences for consumers and advertisers in key verticals, including shopping. Just one year since the launch of coupon and price comparison features in Edge, we already have surfaced more than $800 million in savings. More broadly, we are expanding our opportunity in advertising. Over the past 12 months, our total advertising revenue, inclusive of LinkedIn, surpassed $10 billion ex TAC. And with our acquisition of Xandr, we will bring to market new advertising solutions that combine our deep audience understanding and customer base with Xandr’s large-scale data-driven platforms. Now, on to security. Cybercrime is the number one threat facing every business today. Our aim is to help organizations implement a comprehensive Zero Trust architecture that protects people, devices, applications, and data holistically across their heterogenous cloud and client environments. We protect our customers in two interconnected ways
Amy Hood:
Thank you, Satya, and good afternoon everyone. This quarter, revenue was $51.7 billion, up 20% year-over-year. Earnings per share was 2.48, increasing 22%. The U.S. dollar strengthened during the quarter, and as a result, FX had no impact on total company and segment revenue growth, which was a 1-point headwind compared to expectations. Despite this, we delivered another quarter of strong double-digit revenue growth in each of our business segments, reflecting our unique and differentiated market position across a connected portfolio of diverse businesses. In our commercial business, strong execution by our sales teams and partners combined with continued demand for our Microsoft Cloud offerings drove significant growth in large, long-term Azure contracts, as well as increased usage of Teams and our advanced security and identity offerings. And in LinkedIn, Talent Solutions benefited from a strong job market again this quarter. In our consumer business, increased PC demand and usage, as Satya highlighted, benefitted our Windows OEM business. Continued advertising market growth drove another strong quarter in LinkedIn Marketing Solutions as well as Search and news advertising. And in a strong holiday quarter for gaming, we saw record revenue and engagement on the platform, with significant growth in Game Pass subscribers and first-party titles, as well as continued demand for Xbox Series X and S consoles. Now to our overall results. Commercial bookings grew 32% and 37% in constant currency, significantly ahead of expectations, driven by the large, long-term Azure contracts noted earlier and strong execution across our core annuity sales motions. Commercial remaining performance obligation increased 31% and 32% in constant currency to $147 billion. Roughly 45% will be recognized in revenue in the next 12 months, up 26% year-over-year. The remaining portion, which will be recognized beyond the next 12 months, increased 37% year-over-year, highlighting the long-term commitment customers are making to the Microsoft Cloud. And our annuity mix increased 1 point year-over-year to 94%. Microsoft Cloud revenue grew 32% to $22.1 billion, again ahead of our expectations. Microsoft Cloud gross margin percentage decreased slightly year-over-year to 70%. Excluding the impact from the change in accounting estimate for the useful life of server and network equipment assets, Microsoft Cloud gross margin percentage increased roughly 3 points driven by improvement across our cloud services, partially offset by sales mix shift to Azure. As noted earlier, with the strengthening of the U.S. dollar through the quarter, FX had no company and segment revenue growth impact, and minimal impact on COGS and operating expense growth. Gross margin dollars increased 20%. Gross margin percentage was 67%, relatively unchanged year-over-year. Excluding the impact of the change in accounting estimate, gross margin percentage increased roughly 2 points driven primarily by the improvement in our cloud services noted earlier. Operating expense increased 14%, lower than expected, primarily driven by investments that shifted to future quarters. At a total company level, headcount grew 16% year-over-year as we continue to invest in key areas such as cloud engineering, sales, customer deployment, gaming, and LinkedIn. Operating income increased 24% and operating margins expanded 1 point year-over-year to 43%. Excluding the impact of the change in accounting estimate, operating margins expanded roughly 3 points year-over-year. Now to our segment results. Revenue from Productivity and Business Processes was $15.9 billion and grew 19% year-over-year, which included a 1-point FX headwind relative to expectations. Excluding this headwind, revenue exceeded expectations driven by LinkedIn. Office commercial revenue grew 14%. Office 365 commercial revenue growth of 19% was driven by installed base expansion across all workloads and customer segments, as well as higher ARPU. Demand for our advanced security, compliance, and voice offerings drove continued momentum in E5 revenue this quarter. Paid Office 365 commercial seats increased 16% year-over-year, driven by another strong quarter of growth in our small and medium business and frontline worker offerings. Office commercial licensing decreased 17%, in line with expectations and consistent with the ongoing customer shift to the cloud. Office consumer revenue grew 15%, driven by continued momentum in Microsoft 365 subscriptions, which grew 19% to 56.4 million. Dynamics revenue grew 29% year-over-year driven by Dynamics 365, which grew 45% and 44% in constant currency. Continued demand for our modern, low-code app development solutions drove another strong quarter with 161% revenue growth in Power Apps. LinkedIn revenue increased 37% and 36% in constant currency, with continued strength in Marketing Solutions, which grew 43% year-over-year as well as better-than-expected performance in Talent Solutions from the strong job market noted earlier. Segment gross margin dollars increased 20% and 19% in constant currency and gross margin percentage was relatively unchanged year-over-year. Excluding the impact of the change in accounting estimate, gross margin percentage increased roughly 2 points driven by improvement across all cloud services. Operating expense increased 13%, and operating income increased 24%. Next, the Intelligent Cloud segment. Revenue was $18.3 billion, increasing 26% year-over-year, which included a 1-point FX headwind relative to expectations. Excluding this headwind, revenue grew ahead of expectations driven by continued customer demand for our differentiated hybrid and cloud offerings. Overall, server products and cloud services revenue increased 29% year-over-year. Azure and other cloud services growth of 46% was driven by continued strength in our consumption-based services. In our per-user business, the enterprise mobility and security installed base grew 28% to over 209 million seats. In our on-premises business, revenue increased 6%, in line with expectations driven by healthy demand for our hybrid offerings that include Windows Server and SQL Server running in multi-cloud environments. Enterprise Services revenue grew 8% and 7% in constant currency, driven by growth in Enterprise Support Services and Microsoft Consulting Services. Segment gross margin dollars increased 21% and 22% in constant currency and gross margin percentage decreased roughly 2 points year-over-year. Excluding the impact of the change in accounting estimate, gross margin percentage increased slightly with improvements in Azure partially offset by the sales mix shift to Azure. Operating expense increased 14%, and operating income grew 26%. Now to More Personal Computing. Revenue was $17.5 billion, increasing 15% year-over-year, with better-than-expected performance in Windows OEM, Surface, and Search and news advertising. Revenue growth included a 1-point FX headwind relative to expectations. Windows OEM revenue increased 25%, significantly ahead of expectations, driven by the strong PC market noted earlier, particularly in the commercial segment, which has higher revenue per license. As a reminder, these results include roughly 6 points of positive impact from the $210 million revenue deferral related to, which shifted revenue from Q1 to Q2. Windows commercial products and cloud services revenue grew 13% and 14% in constant currency driven by demand for Microsoft 365. Surface revenue grew 8% year-over-year, ahead of expectations as we were able to ship more devices than anticipated into a strong demand environment. Search and news advertising revenue ex TAC increased 32%, better than expected, benefiting from the strong advertising market noted earlier. And, we saw share gains in our Edge browser on Windows 10 and 11 devices. And in Gaming, revenue increased 8%, in line with expectations. Xbox hardware revenue grew 4% and 3% in constant currency driven by continued strong demand and better than expected console supply on a strong prior year comparable that included the launch of the Xbox Series X and S. Xbox content and service revenue increased 10%, lower than expected, as strong growth in first-party titles and Game Pass subscriptions was partially offset by weaker third-party title performance. Segment gross margin dollars increased 20% year-over-year. Gross margin percentage increased roughly 2 points, driven by sales mix shift to higher margin businesses and improvement in Search and news advertising. Operating expenses increased 17% driven by investments in Gaming, primarily ZeniMax, Search and news advertising, and Windows marketing. Operating income grew 22% and 21% in constant currency. Now back to total company results. Capital expenditures including finance leases were $6.8 billion, up 25% year-over-year, lower than expected, primarily due to quarterly spend volatility in the timing of our cloud infrastructure buildout. Cash paid for PP&E was $5.9 billion. Our capital investments, including both new data center regions and expansion in existing regions, continue to be based on significant customer demand and usage signals. Cash flow from operations was $14.5 billion, increasing 16% year-over-year as strong cloud billings and collections were partially offset by higher supplier payments related to hardware inventory builds. Free cash flow was $8.6 billion, up 3% year-over-year, reflecting higher capital expenditures in support of our growing cloud business. This quarter, other income and expense was $268 million, higher than anticipated, primarily driven by net gains on investments. Our effective tax rate was approximately 17%. And finally, we returned $10.9 billion to shareholders through share repurchases and dividends. Now, before we turn to our outlook, I’d like to provide a couple of reminders. First, my remarks for the next quarter do not include the impact from the Nuance acquisition, although we do expect it to close during Q3. Second, the outlook we give, unless specifically noted otherwise, is on a U.S. dollar basis. With that, let’s move to the third quarter outlook. First, FX. With the stronger U.S. dollar and based on current rates, we now expect FX to decrease total revenue growth by approximately 2 points and to decrease total COGS and operating expense growth by approximately 1 point. Within the segments, we anticipate roughly 2 points of negative FX impact on revenue growth in Productivity and Business Processes and Intelligent Cloud and 1 point in More Personal Computing. Next, we expect our differentiated market position, customer demand for our high-value hybrid and cloud offerings, and consistent execution to drive another strong quarter of revenue growth. In commercial bookings, growth should be healthy but will be impacted by the strong prior year comparable as well as low growth in the expiry base. As a reminder, the growing mix of larger long-term Azure contracts, which are more unpredictable in their timing, drive increased quarterly volatility in our bookings growth rate. Microsoft Cloud gross margin percentage should be roughly flat year-over-year. Excluding the impact of the change in accounting estimate, Q3 gross margin percentage will increase roughly 2 points driven by continued improvement across all cloud services, despite revenue mix shift to Azure. And, on a dollar basis, we expect capital expenditures to be slightly down sequentially with normal quarterly variability in the timing of the cloud infrastructure buildout. Next to segment guidance. In Productivity and Business Processes, we expect revenue between $15.6 billion and $15.85 billion. In Office 365, healthy revenue growth will be driven by the same factors as Q2 with similar seat growth across customer segments and continued momentum in E5. In our on-premises business, we expect revenue to decline in the high-teens, with continued customer shift to the cloud. In Office consumer, we expect revenue to grow in the high single-digits, with continued momentum in Microsoft 365 consumer subscriptions. For LinkedIn, the strong job market and healthy engagement on the platform should drive revenue growth in the low-30% range. And in Dynamics, we expect revenue growth in the mid-20% range driven by strength in Dynamics 365, including continued momentum in Power Apps. For Intelligent Cloud, we expect revenue between $18.75 billion and $19 billion. Revenue will continue to be driven by Azure which, as a reminder, can have quarterly variability primarily from our per-user business and from in-period revenue recognition depending on the mix of contracts. In Azure, we expect revenue growth to be up sequentially in constant currency, driven by our Azure consumption business, with strong growth on a significant base. And our per-user business should continue to benefit from Microsoft 365 suite momentum, though we expect some moderation in growth rates given the size of the installed base. In our on-premises server business, continued demand for our differentiated hybrid offerings should drive revenue growth in the low to mid-single-digits. And in Enterprise Services, we expect revenue growth to be in the low to mid-single-digits. In More Personal Computing, we expect revenue between $14.15 billion and $14.45 billion. Continued strength in PC shipments, particularly in the commercial segment, should benefit Windows OEM despite ongoing supply chain constraints. We expect Windows OEM revenue growth in the high single-digits. In Windows commercial products and cloud services, customer demand for Microsoft 365 and our advanced security solutions should drive growth in the low double-digits. In Surface, revenue should grow in the mid-teens with strength from our premium devices. In Search and news advertising ex-TAC, we expect revenue growth in the mid to high-teens, against a strong prior year comparable that was driven by a recovery in the advertising market. And in Gaming, on a prior year comparable that included significant strength in hardware from our new consoles as well as across Xbox content and services, we expect revenue growth in the mid-single digits. Console sales will continue to be impacted by supply chain uncertainty. And in Xbox content and services, we expect revenue growth in the mid to high-single digits with strong engagement and continued momentum across the platform. Now back to company guidance. We expect COGS of $15.5 billion to $15.7 billion and operating expense of $13.4 billion to $13.5 billion driven by headcount investments in high-growth, strategic areas to drive continued long-term revenue growth. In other income and expense, interest income and expense should offset each other. And we expect our Q3 effective tax rate to be approximately 18%, slightly higher than our full year expected tax rate of approximately 17%. And finally, for FY22, given our strong performance in the first half of the fiscal year and our current H2 outlook, full year operating margins should be slightly up year-over-year even with the impact of changes in accounting estimates noted earlier and the significant strategic investments we are making to capture the tremendous opportunities ahead of us. In closing, digital technologies are increasingly essential to empowering every person and organization on the planet to achieve more and we are well positioned with innovative, high value products. Our diverse, yet connected portfolio of solutions spans end markets, customer sizes and business models, uniquely enabling us to deliver long-term revenue and profit growth. With that, Brett, let’s go to Q&A
Brett Iversen:
Thanks, Amy. We'll now move over to Q&A. Out of respect for others on the call, we request that participants please only ask one question. Operator, can you please repeat your instructions?
Operator:
Absolutely. [Operator Instructions]. Our first question is coming from the line of Keith Weiss with Morgan Stanley. Please proceed.
Keith Weiss:
Excellent. Thank you guys for taking the questions and congratulations on a very nice quarter. I wanted to ask you guys a high-level question about the overall demand environment and whether we've seen any changes, given sort of the disruptions we've seen from Omicron and a lot of what's going on in the environment. There's been a narrative among software investors, and a lot of times, the asset prices seem to lead the narrative. So I wanted to check in with you guys on how you feel about the overall demand environment, particularly around digital transformation? And how durable is that going to be into calendar year '22? Do you still see a lot of wood to chop, if you will, a lot of activity taking place in that direction? Thank you.
Satya Nadella:
Thank you, Keith. I'll take that, and Amy you can add on to it. Overall, what we see is pretty strong demand signal. And quite frankly, going into the pandemic, we saw demand increase because of the constraints the pandemic put on corporations and the increased consumer activity. And then coming out of the pandemic, we are seeing actually a lot of constraints in the economy, and the only resource, as I said in my remarks, that can help drive productivity while keeping cost down is digital tech. So when I think -- take something like Power Apps, it's just a great example of something that's right in the middle of our stack, really helps drive that next level of productivity in the labor force for any company in any industry. And so the demand signals we see across the stack from security to our cloud infrastructure to business applications and solutions like Teams is very strong. And the other area, obviously, we're seeing strength is in gaming. That's where we have doubled down in terms of our consumer category creation. And we see the intensity of usage and the business model diversity around games that increasingly, the economics of gaming franchises is also radically becoming much more software-like. So we sort of overall see good demand signal across the stack.
Keith Weiss:
Got it. And to be clear, the constraints that you talk about for the broader economy, headcount constraints and the like, it doesn't sound like that's constraining your opportunity. You're not kind of running short on people to sell or implement your solutions or not having a hard time finding the people you need to make the investments behind the product. Is that the right read-through?
Satya Nadella:
I mean, there's definitely a very competitive talent market and we are competitive in that talent market. And you see it even in our OpEx projections that Amy shared. We are growing our headcount because we see the opportunity. We are not immune from what happens overall in the labor market, but I think we have a good brand and an attractive brand to both get people and to retain people with everything that we are doing. So - but at the same time, we do want to make sure that in our channel and our ecosystem remain healthy and all the signals at least we are getting is that there are no constraints per se other than at the end of the day, all businesses are going to be subject to the laws of economic growth in the overall economy.
Keith Weiss:
Outstanding. Thank you very much, guys.
Brett Iversen:
Thanks, Keith. Operator, next question, please.
Operator:
Our next question is coming from Mark Moerdler with Bernstein Research. Please proceed with your questions.
Mark Moerdler:
Thank you very much for taking my question, and congratulations on the strong growth across the overall business and really nice outlook. Satya, given all the commentary on the metaverse, what are the key components of the metaverse or the multiple metaverses that you're seeing? What does Microsoft have today that they're positioned to be able to deliver to meet those requirements? And what do you believe you might be lacking if the partner ecosystem meet those requirements? And to Amy, with the hype cycle underway and increased industry interest in the metaverse, are you changing your investments to meet the potential opportunity?
Satya Nadella:
Thank you for the question. So the way we see this is as an opportunity in a very classic Microsoft sense, both at the platform infrastructure level and in the application level. So that's why I think even in my remarks, I tried to reference, all the places where we are investing today and seeing customer use cases really develop. At the first place where we see this is the increasing digitization of people, places and things to be able to really help businesses automate processes to the next level. And so today, between Azure IoT, Digital Twins and Mesh, we have many examples where customers are engaged with us. So that's what will show up in Azure and we're investing significantly there. Up the stack, I would say, Dynamics 365 Connected Spaces. That's a solution that's in preview today. That's about really being able to take a retail space or a connected factory or a building and essentially create a complete new software category, which is about managing physical processes, just like CRM and ERP and supply chain management, we now have a suite which is all driven by connected spaces, which is going to automate physical processes. Teams is going to have Mesh meetings. So these immersive meetings, which will start, first of all, on 2D screens, whether it's PCs or phones and then lead up to even immersive experiences if you wear your VR or AR goggles. So that's not of the place. And then, of course, gaming. That will be a natural place for us. And today, if you think about the activity when I talked about the Forza numbers, right, I mean, that's a place where you could say already, people are investing in their avatars. People are building Minecraft worlds. And so very naturally, you can see us extend gaming as the metaverse evolves. On the devices side, one of the things we are very excited to be doing is what we're doing with HoloLens and all the experience we're gaining on the optics, on the silicon side and all the way to the cloud in terms of some of the foundational services driven by all the HoloLens use cases in the enterprise. So that's the broad portfolio. We're going to invest across the entire tech stack. The demand will come in different forms for different categories, but we feel very well positioned to be able to catch. What, I think, is essentially the next wave of the Internet, right? Just like the first wave of the Internet allowed everybody to build a website, I think the next wave of the Internet will be a more open world where people can build their own metaverse world, whether they're organizations or game developers or anyone else.
Amy Hood:
And Mark, maybe just add one bit of perspective to Satya's answer, which is I would bring people's attention to the holistic nature in which he answered the question, starting at the platform layer all the way up through the importance of content and app layer in that the investment will show itself in each component as opposed to maybe in one stand below group or team. And it's because I think of the transition Satya just talked about. If it’s that -- if it's at the platform layer and it applies to all the components, it's better to do that, frankly, across the teams where they can apply it in the right way. And I think that's how I would point to the investment showing itself.
Mark Moerdler:
Thank you very much. I really appreciate it. Thanks.
Brett Iversen:
Thanks, Mark. Operator, next question, please.
Operator:
Our next question is coming from Brent Thill with Jefferies. Please proceed with your questions.
Brent Thill:
Amy, you really underscored the strength ahead on commercial bookings at 37%. Many are asking where you're seeing the strength into your Azure comment for next quarter, obviously, the acceleration what's giving you the confidence? Thanks.
Amy Hood:
Thanks, Brent. Interestingly, I would not say that there is 1 location, and I would tie that back to the answer actually Satya gave to Keith's first question, which is if the underlying driver is digitization and our belief that it impacts every industry, every end market, then you'd expect it and the nature of the commitments to show themselves on a global basis and across end markets. And that is, in fact, what we saw in Q2. I continually point out, these can be a little volatile because we really focus on getting the right deal done that matches the customer can move around a little bit as I talked about in Q1. But the execution was very good by the sales team this quarter, but I would not characterize any geo or industry as being different or distinct from others. And for a second, let me then connect that, as you asked, into how to think about the guide for Azure on a constant dollar basis being up sequentially into Q3. I sort of continually remark that these can move around a few points here and there and yet have the consistent sign of consumption be steady. And we saw that again, frankly, Q1, Q2, Q3, consumption growth by end market, by industry, by customer size has remained quite steady. And so while you'll see some volatility in that number, increased data usage, the data products have really been a strong performer. I think South mentioned some of those in his comments. So I do think in some ways, they're connected, but I tend to put bookings execution on the Azure side into a long-term commitment bucket where customers are picking a partner to help them change the cost structure or the outcome structure that Satya talked about. And I tend to put these trend lines on Azure into a bucket called, "Are we getting projects and successful projects set up at customers around the world?" And both of those things were very good by the sales teams.
Operator:
The next question is coming from Karl Keirstead with UBS.
Karl Keirstead:
Amy, you started the fiscal year guiding to down margins, including the impact of the accounting change, and 2 quarters in, you're now guiding to up margins. Even with presumably some reversal of work-from-home-related T&E savings, even with what I'm assuming is an uptick in labor cost, can you unpack that a little bit? Is it sales mix where some of the high-margin businesses like Windows have outperformed? I'd love to hear a little color.
Amy Hood:
Thanks, Karl. I think it's really a combination of things as it is when you go through a fiscal year. Really, I believe that our execution in a very good demand environment has given confidence. Revenue performance has been quite consistent to your point. We have seen some continued upside in OEM. We've seen strength in gaming. We've seen strength in our Microsoft Cloud products. We've seen good consistency out of Dynamics. I mean, at some level, if you really wanted to look at the trend lines, you'd say this has been a very consistent execution by the team across really both of the business units. And so if you think about then what goes into confidence is when you start to add headcount and you add headcount with goals of ROI and you look at that accountability, I feel like the teams have done a nice job. Where we've added heads, they've been into strong markets. They've executed well. Sales teams have done the same. And then on top of that, Karl, I would say there's been good execution on the gross margin numbers. I tend to be an operating margin-focused communicator with you all and inside the company. But gross margins have also been quite good. The teams have executed well on cost purples through the year.
Operator:
Our next question comes from Phil Winslow with Credit Suisse.
Phil Winslow:
Congrats on another great quarter. I just wanted to focus in on Office 365 Commercial. Obviously, another strong quarter there, both in terms of revenue but also seat growth. And Amy, in your commentary, you highlighted SMB seat performance as well as frontline workers, and Satya mentioned a doubling of the frontline workers year-over-year, which is impressive. But you also commented on revenue per user going up. I wonder if you could help us kind of walk through the growth algorithm here, call it the P times Q, because there are different trends going on both the P and the Q and just sort of how that might be changing going forward versus what you have seen.
Amy Hood:
Sure. Let me take a shot at that 1, Phil. This is 1 where we do have -- it is a P times Q that I think we try to disclose, but there's a couple of currents running through that, maybe take a second to walk you through those. Absolutely on seat growth, I think we are encouraged as we focus on more products that are more specific to the unique scenarios that face small businesses and frontline workers and really bringing the value of Microsoft 365 to them. I think you're even seeing that in offers like Teams Essentials, right? It's a concerted effort to realize the challenges can be different in that part of the market and improving our execution. You're seeing that in continued seat growth over, I would say, I feel good about those numbers, over the past probably 6 quarters with continued good execution on those. Now however, those do often come at lower revenue per month that we would see in our enterprise businesses buying the full suite of products. So in some ways, this very strong seat growth at the frontline worker and small business units do mask some of the progress that we've been making, in particular, I'm thinking offers in the enterprise value props that are really resonating and E5, and Satya may bring up some other ones. He mentioned quite a few in his comments, security, compliance and increasingly, voice as a value prop. And so sometimes, to your point, increasing seats at lower average price points can mask a bit of progress that we're making on ARPUs in the enterprise.
Operator:
Our next question is from Brad Zelnick with Deutsche Bank.
Brad Zelnick:
Congrats on another record quarter. Satya, there's a massive skills gap within the IT industry, and it's particularly acute in cybersecurity, where I noticed Microsoft's campaign that kicked off in Q2 to help scale and recruit 250,000 cyber jobs by 2025, which is quite a bold undertaking. Can you comment on the extent to which the gap is filled by people versus products in automation and also the extent to which Microsoft sees cybersecurity as its responsibility versus it being a commercial opportunity that you can continue to monetize?
Satya Nadella:
Great set of questions. On the first one, I think it's, first and foremost, we absolutely need the skills and the people. And for the people to be sort of more evenly distributed in the broader economy, public sector, private sector, people who are working on behalf of small businesses because absolutely, as digital tech becomes more pervasive across IT as well as OT across the economy, I think the cyber threat is just going to be more pervasive and so therefore, we need other people on the skills. And we will do our power to sort of make sure that, that happens in terms of democratizing even how 1 acquires these skills. That's kind of where not that we have to take a broader definition of what these skills are and how one can acquire the certifications. And this is where what we're doing even with LinkedIn, I'm very, very bullish on. On the product side as well, like something like Sentinel, I do believe, for example, we are now doing very large-scale AI on all of those signals that go into our cloud-native SIEM. And that, I think, is going to help sift through signal from noise and help the productivity of the cyber professionals in any organization. So we are excited about how that workflow gets more efficient. To your point, one of the fundamental responsibilities for us as a platform company is to bi-design. It's all about shifting left on security and building it in to the products. And if anything, when we think about our monetization, our monetization is about really recognizing that the real world is not some homogeneous Microsoft infrastructure world. It is a multi-cloud, multi-platform world. And we will definitely monetize those aspects that we have best-of-breed solutions and suites and offerings. And by the way, as I said in my remarks, the people who are adopting the Microsoft solutions are saving 60%. And so to some degree, there is real time to value and cost savings for anybody who's using our solution. So we're going to be very, very mindful of our responsibility as you said. At the same time, we think we have a security opportunity in being able to secure the entire heterogeneous digital estate of our customers.
Operator:
Our next question is coming from Rishi Jaluria with RBC.
Rishi Jaluria:
Wonderful. Thank you so much for taking my questions. And nice to see continued strength in the business. Maybe I wanted to ask a little bit philosophically, Satya. So the pandemic clearly accelerated everyone's time line to migrate to the cloud, even if there wasn't necessarily a big pull forward there. As we think about a post-Omicron world, where there is some level of office reopenings and visibility into that, how should we think about the potential to see maybe another wave or another acceleration of those cloud migrations with that ability to have in office and have hybrid work? Maybe walk us through that.
Satya Nadella:
Yes. I mean, the -- as I said, some of the contours of demand will change. For example, one of the solutions I highlighted is, coming out of the pandemic, we built in Dynamics a Supply Chain Insights module. We were seeing significant demand for what was our customer insights module going into the pandemic because everybody needed to deploy essentially their online presence and use customer data to be able to reach customers, and that's how commerce happened during the pandemic. Coming out of the pandemic, we were hit with supply chain issues. So supply chain insights became the most important thing. So that's where the demand picked up. So as I look at our portfolio, we are seeing a slightly different set of solutions. Same thing with Power Platform, right? When you are sort of saying we have a labor force shortage and we need to do more with less, guess what, you turn to more automation tools, and that's where something like Power Platform, especially given you can even train your first-line workers to be able to be app builders and automate workflows. That's proving to be a productivity driver. So we are seeing differences in demand. I think the stable state here would be the structural shift that's happened because of the pandemic combined with even some of these constraints, whether there's supply shocks or others will hopefully go away. But the 1 thing that isn't going to go away is the need for increasing levels of digitization, both in terms of tools that people use to improve the productivity of your OpEx and the COGS you have in your enterprise will probably now have a digital component to it because that's where the leverage of cost will come. So that's what we are betting on. As a percentage -- I always go back to that simple formula. As a percentage of GDP, what is IT spend broadly defined and what is it going to be a year from now, 2 years from now, 5 years from now, 10 years from now? It's just going to be more. And we've got to do a good job of seeing the trends before they're conventional wisdom and gaining share. And so that's where we will remain focused.
Brett Iversen:
Thanks, Rishi. That wraps up the Q&A portion of today's earnings call. Thank you for joining us today, and we look forward to speaking with all of you soon.
Satya Nadella:
Thank you.
Amy Hood:
Thank you.
Operator:
Ladies and gentlemen, this does conclude today's teleconference. Once again, we thank you for your participation, and you may disconnect your lines at this time.
Operator:
Greetings and welcome to the Microsoft Fiscal Year 2022, First-Quarter earnings conference call. As a reminder, this conference is being recorded. It is now my pleasure to introduce your host, Brett Iversen, General Manager and Investor Relations. Thank you, you may begin.
Brett Iversen:
Good afternoon, and thank you for joining us today. On the call with me are Satya Nadella, Chairman Chief Executive Officer, Amy Hood, Chief Financial Officer, Alice Jalla, Chief Accounting Officer, and Keith Dolliver, Deputy General Counsel. On the Microsoft Investor Relations website you can find our earnings press release and financial summary slide deck, which is intended to supplement our prepared remarks during today's call, and provides a reconciliation of differences between GAAP and non-GAAP financial measures. Unless otherwise specified, we'll refer to non-GAAP metrics on the call. The non-GAAP financial measures provided should not be considered as substitute for, or superior to the measures of financial performance prepared in accordance with GAAP. They are included as additional clarifying items to aid investors in further understanding the Company's first quarter performance, in addition to the impact these items and events have on the financial results. All growth comparisons we make on the call today, relate to the corresponding period of last year, unless otherwise noted. We will also provide growth rates in constant currency when available, as a framework for assessing how our underlying businesses performed, excluding the effect of foreign currency rate fluctuations. Where growth rates are the same and constant-currency, we refer to the growth rate only. We will post our prepared remarks to our website immediately following the call until the complete transcript is available. Today's call is being webcast live and recorded. If you ask a question, it will be included in our live transmission, in the transcript, and in any future use of the recording. You can replay the call and view transcripts on the Microsoft Investor Relations website. During this call, we will be making forward-looking statements, which are predictions, projections, or other statements about future events. These statements are based on current expectations and assumptions that are subject to risks and uncertainties. Actual results could materially differ because of factors discussed in today's earnings press release in the comments made during this conference call, and in the Risk Factors section of our Form 10-K, Form 10-Q, and other reports and filings with the Securities and Exchange Commission. We do not undertake any duty to update any forward-looking statements. And with that, I'll turn the call over to Satya.
Satya Nadella:
Thank you, Brett. We're off to a fast start in fiscal 2022, with Microsoft Cloud quarterly revenue surpassing $20 billion for the first time, up 36% year-over-year. The case for digital transformation has never been more urgent or more clear. Digital technology is a deflationary force in an inflationary economy. Businesses small and large can improve productivity and the affordability of their products and services by building tech in density. The Microsoft Cloud delivers the end-to-end platforms and tools organizations need to navigate this time of transition and change. Now, I'll highlight examples of our innovation and momentum, starting with Azure. Every organization will need a distributed computing fabric across the cloud and the edge to rapidly build, manage, and deploy applications anywhere. We are building Azure as the world's computer, with more datacenter regions than any other provider delivering fast access to cloud services while addressing critical data residency requirements. And we're partnering with mobile operators from AT&T and Verizon in the U.S., to Telefonica and BG in Europe, Telstra and SingTel in Asia Pacific, as they embrace new business models and bring ultra-low latency compute power and storage to the network and the enterprise edge. 78% of the Fortune 500 use our hybrid offerings. And with Azure ANC, customers like Nokia, Royal Bank of Canada and SKF can deploy and run applications at the edge or in multi-cloud environments. Organizations also prefer our Cloud to power the mission-critical apps they rely on every day. G Healthcare and Procter & Gamble migrated critical workloads to Azure this quarter. And leading companies -- our companies in every industry including Bertelsmann, Kimberly-Clark, the NBA Softbank, Decent Crop, all chose Azure for their SAP workloads. Now onto data, the leading indicator of digital transformation success in an organizations, is organizations that ability to turn data into analytical and predictive bar. Azure Synapse brings together data integration, enterprise data warehousing, and big data analytics into a comprehensive solution. With Synpase Link for Dataverse, organizations can analyze data from business applications like Power Platform, and Dynamics 365 with just a few clicks. With Synpase Link for Cosmos DB, they can run real-time, no ETL analytics over their operational data. And with Power BI, anyone in the organization can access these insights. Thousands of active Power BI customers are using Synapse today. More than ever, every business needs a holistic understanding of its data estate. And Azure purview, now generally available is helping organizations such as FedEx, manage and govern on-premise, multi-cloud, and SaaS data. Now onto developers, as every Company becomes a digital Company, they will need standardized tools to modernize existing apps and build new ones. From GitHub to Visual Studio, we have the most used and loved developer tools to build any app on any platform. GitHub, is now home to 73 million developers up 2x since our acquisition three years ago. More and more businesses are choosing GitHub enterprise to provide their developer teams the most advanced platform to build, ship and maintain software. This quarter alone, we introduced more than 70 enterprise features, 84% of the Fortune 100 use GitHub, and we're seeing growing usage from digital native Companies and the world's most established firms. From Pinterest to Procter & Gamble, from Stripe to Society Generale, we're rapidly innovating in AI and our large-scale models are powering everything, from meeting recaps and Teams, to helping developers code in GitHub, to the next best action in Dynamics 365. And as machine learning continues to mature, managing the life cycle of models or ML ops has become more prevalent and Azure ML is now the go-to tool for data science teams. And large organizations from Ecolab to Providence Healthcare are relying on Azure AI to better meet customer needs. Now, to Power Platform. With Power Platform, we're helping domain experts drive productivity gains with low-code, no-code tools, robotic process automation, virtual agents, and business intelligence. All up, Power Platform now has nearly 20 million monthly active users, up 76% year-over-year. Power Apps is the undisputed market leader in low-code no-code tools, now with 10 million monthly active users. 91% of the Fortune 500 use the service to build applications, and a 129 organizations have more than 10,000 users, including 3M, EY, GSK, Marks and Spencer, Sony, and ZF Group. Now on to Dynamics 365, going forward, every business process will be collaborative, powered by data and AI, and will bridge the digital and physical world. Dynamics 365 ushers in this hyper-connected business process era. We continue to gain share with Dynamics 365 and teams we are creating a complete, new category of collaborative applications that help businesses like Rockwell Automation, Willis Towers Watson, surface data and insights across the entire organization. Dynamics 365 Customer Insights leads this category. Customers like, Meyer are using it to create 360 degree view of customers in order to deliver more personalized experiences. All up the number of customer profiles increased a 174% year-over-year. Now on to industry. Our industry clouds, bringing together capabilities across the entire Microsoft Cloud along with industry-specific customizations to improve time-to-value, increase agility, and lower costs. We're seeing strong customer adoption of our new Industry Cloud for healthcare, and our clients for financial services and manufacturing will become more broadly available next week. Sustainability is an existential priority for our society and for every business today. And when we think about our approach to sustainability, it's more than just the carbon footprint of our own datacenters. With our Microsoft Cloud for sustainability, we're creating an entirely new business process category to help organizations monitor the carbon footprint across their operations. The world's largest baking Company, Grupo Bimbo, for example, is using our tools to report, record, and reduce its emissions in every country where it operates. Now onto LinkedIn, we're experiencing a great reshuffle across the global labor market, as people are rethinking not only where and how they work, but why. And as more people change jobs than ever before, we saw record engagement as they increasingly turn to LinkedIn to connect, learn, grow, and get hired. LinkedIn now has nearly 800 million members. Confirmed hires on the platform increased more than a 160% year-over-year. And this quarter, we launched new ways to help job-seekers discover roles that align with how they want to work. In a rapidly-evolving labor market, companies are increasingly turning to LinkedIn Learning to up-skill and re-skill their employees. We now have over 15,000 enterprise customers of LinkedIn Learning, and we are expanding our opportunity in the creator economy, including offering new ways for LinkedIn Learning instructors to build their audiences and connect with learners live. Businesses continue to choose LinkedIn as the trusted way to reach professionals. LinkedIn advertising revenue was up 61% year-over-year. Now onto Microsoft 365 and teams. Flexibility and productivity are not mutually exclusive. We are innovating to empower people to have impact from home, in the office, and anywhere in between. Microsoft Teams is the only solution that supports all the ways people work. Usage has never been higher. A 138 organizations now have more than a 100,000 users of Teams, and more than 3,000, and have more than 10,000 users. Updates to Teams' rooms, including new AI Pod cameras, and spatial audio, ensure every meeting attendee is always a first-class participant. The rise of hybrid work is transforming the enterprise phone market. And we're taking share across PSTN, and VoIP. Calls originating from Teams chats increased 50% this quarter compared to a year ago. Operator Connect enables organizations to bring their existing service directly into Teams. And leaders in every industry, including Schlumberger, Westpac, ZF Group, REI, and SAP chose Teams this quarter to meet all their internal and external calling needs. Moving forward, organizations will need a digital fabric that spans organizational boundaries to address key challenges like customer service swarming and supply chain resilience. With Teams Connect, employees across multiple companies can chat and collaborate as one extended team without switching tenants. In private preview, we're already seeing strong interest in usage from companies like LVMH and WPP. Teams by itself has become a first-class platform for application development. For example, employees at Levi Strauss, an NTT data are using service now, applications right within Teams Drax's critical info within the flow of work. Organizations are also using Power Platform to build their own rich, collaborative apps within Teams for everything, from curbside pickup to care team coordination. All of the number of organizations with more than 10 thousand users integrating that third-party and line of business applications with teams increased 82% year-over-year. We're creating a complete new category with Microsoft Veeva, which brings together communications, knowledge, learning, resources, and insights. Our acquisition of Ally.io, a leader in the fast-growing objectives and key results category, adds new tools to help employees drive outcomes, not just output, in hybrid work. , Old Mutual, PayPal, and Toyota North America all chose to help strengthen connections between employees and their mission between employees and managers and drive individual empowerment. Across Microsoft 365, we're seeing growth in all segments, including triple-digit year-over-year usage, growth of Teams in front-line. one of Australia's largest retailers chose Teams to bring two-way communications to more than a 120,000 frontline employees. And Chevron, H&M, Lumen and St. Jude all turn to our premium Microsoft 365 E-5 offerings for advanced security compliance, voice and analytics. Now onto Windows. Earlier this month, we launched Windows 11, the biggest update to our operating system in a decade. When I step back and reflect on the future of how we work, connect, and play, one thing is clear, the PC will be more critical than ever. There has been a structural shift in PC demand emerging from this pandemic, and we delighted with the early response to Windows 11, with every new generation of windows. We also unlocked the next generation of hardware innovation across our ecosystem. And together with our OEM partners, we are excited to offer the widest choice of Windows 11 devices at every price point in every form factor this holiday. We are providing people and organizations everywhere with the most differentiated devices for productivity, learning, and gaming, and also have massive opportunity to create a new class of applications that take advantage of the edge and AI capabilities in Windows, coupled with cloud. And Windows 11, is also the most open platform. It's pioneering new store commerce models and policies with both Amazon and Epic Games of bringing their marketplaces to the Microsoft Store. Now on to security. Cyber security is the number one threat facing businesses today. Our goal is to help every organization strengthen its defense through the zero trust architecture built on end-to-end solutions that span all clouds and all platforms. We analyze over 24 trillion signals across email, endpoints, and identities each day and translate this intelligence into innovative features to protect our customers. We have prevented more than 70 billion attacks over the past year alone. We now have nearly 650,000 customers using our security solutions, up 50% year-over-year. And businesses like Healthcare and Siemens switched to our security solutions to protect their endpoints. In identity, Azure active directory now has more than 500 million monthly active users, and we have seen usage of third-party apps increase 1.5X year-over-year. And the future of security is password-less. Nearly 240 million users have adopted password-less login to-date and consumers can now completely remove passwords from their personal Microsoft accounts. And we're not stopping there. Over the next 5 years, we'll invest $20 billion to advance our security solutions and protect customers. Now, on to gaming. We continue to attract new gamers and retain those we have gained over the past year and a half. We saw record first-quarter monetization and engagement. This holiday season will bring our biggest lineup of content and exclusive games ever, with 3 new AAA titles, including Halo Infinitive available via Game Pass subscription service, which continues to offer the best value in gaming. We're also bringing XCloud gaming to the console for the first time, enabling Xbox users to discover the stream and stream more than a 100 games with just a click. Cloud gaming is now available in 26 countries, including as of this quarter, in Australia, Brazil, Mexico, and Japan. We are expanding our opportunity with independent creators as well as top studios. Updates to Azure PlayFab make it easier for developers to integrate the creator marketplace in games they built. And leading publishers from Bungie to Craften, are all relying on our cloud to scale and operate their games. In closing, we have the most diversified set of digital businesses, and we are innovating to expand our opportunity across the entire portfolio to help our customers in this new era. Next week, we'll hold our flagship Ignite Conference where we will share the next chapter of Microsoft Cloud from the to large-scale AI, from hybrid work to hybrid infrastructure. I couldn't be more optimistic about the opportunities ahead. With that, I'll hand it over to Amy.
Amy Hood:
Thank you Satya and good afternoon everyone. Our First-Quarter revenue was $45.3 billion, up 22% and 20% in constant currency. Earnings per share was $2.27, an d increased 25% and 23% in constant currency when adjusted for a net tax benefit of $3.3 billion related to the transfer of intangible properties this quarter. Our sales teams and partners delivered a strong start to the fiscal year. And our commercial business, customers continue to choose the Microsoft Cloud. We again saw healthy growth in our Azure consumption-based. business, and increased usage across products, such as Teams and Power Platform, and reflected in the comments. In our on-premises business, annuity performance in Office to Server benefited from a greater-than-expected mix of contracts, with higher in-period revenue recognition. And in LinkedIn, the talent Solutions business continued to benefit from an improved job market. In our consumer business, Windows OEM performance was better than expected in a growing PC market, despite ongoing supply chain constraints. We also saw positive demand signals for Windows 11 ahead of launch with nearly all devices built this quarter eligible for upgrade. Microsoft 365 subscription growth drove Office consumer results, advertising market growth drove another strong quarter in LinkedIn, as well as searching News advertising. And in gaming, we were able to ship more Xbox series X and S consoles than expected, even as demand continues to exceed supply. Let's move to our overall results. Against the strong prior-year comparable commercial bookings grew 11% and 14% in constant currency driven by consistent execution across new, add-on, and renewal sales motions. This Quarter, growth was Impacted by fewer large long-term Azure contracts, which are unpredictable in their timing. As a result, commercial remaining performance obligation increased 28% and 29% in constant currency to $137 billion with a roughly equivalent split between revenues that will be recognized within and the portion beyond the next 12 months. And our annuity mix increased 2 points year-over-year to 95%. Microsoft Cloud revenue grew 36% and 34% in constant currency to $20.7 billion ahead of expectations. Microsoft Cloud gross margin percentage decreased slightly year-over-year to 71%. Excluding the impact from a change in accounting estimate for the useful life of server and network equipment assets. Microsoft Cloud, gross margin percentage increased roughly 4 points, driven by improvement in our Cloud Services, particularly in Azure and Office 365, partially offset by sales mix shift to Azure. With the weaker U.S. dollar FX increased total Company Productivity and Business Processes and Intelligent Cloud revenue growth by 2 points. In line with expectations. More personal computing revenue growth was increased by 1 point , less favorable than expected. affects increased cost by 1 point, in line with expectations, and had no impact to operating expense, slightly more favorable than expected. Gross margin dollars increased 21%, and 19% constant currency. Gross margin percentage was 70%, down slightly year-over-year. Excluding the impact of the change in accounting estimate discussed earlier, gross margin percentage increased roughly 1 point, driven by improvements in Cloud Services noted earlier, partially offset by sales mix shift to Cloud. Operating expense increased 11%, lower than expected, primarily driven by investments that shifted to future quarters. At a total Company level, headcount grew 14% year-over-year, as we continue to invest in key areas, such as Cloud engineering, sales, customer deployment, and gaming. Operating income increased 27% and 24% in constant currency, and operating margins expanded two points year-over-year to 45%. Excluding the impact of the change in accounting estimate, operating margins expanded roughly four points year-over-year. Now, to our segment results. Revenue from Productivity and Business Processes was $15 billion and grew 22% and 20% in constant currency, with better -than-expected performance in Office, commercial, and LinkedIn . Office commercial revenue grew 18% and 16% in constant currency. Office 365 commercial revenue grew 23% and 21% in constant currency driven by installed base expansion across all workloads and all customer segments, as well as higher ARPU. Demand for our advanced security, compliance, and voice offerings growth continued momentum in E5 revenue this quarter. Paid office 365 commercial seats increased 17% year-over-year, driven by another strong quarter of growth in our small and medium business and front-line worker offerings. Office commercial licensing decreased 13% and 14% in constant currency, significantly ahead of expectations, benefiting from the higher end period revenue recognition noted earlier. Office Consumer revenue grew 10% and 8% in constant currency on a strong prior-year comparable, with better-than-expected growth in Microsoft 365 subscriptions. Over the past 2 years, our Microsoft 365 subscriber base has grown over 50%, reaching 54.1 million this quarter. Dynamics revenue grew 31% and 29% in constant currency. Dynamic 365 revenue growth was 48% and 45% in constant currency with continued strong demand for Power Apps, which grew 202% and 197% in constant currency. And in LinkedIn, revenue increased 42% and 39% at constant currency, with continued strength in marketing solutions and better-than-expected performance in talent solutions from the improved job market earlier. Segment gross margin dollars increased 22% at 20% in constant currency, and gross margin percentage increased slightly. Excluding the impact of the Teams accounting estimate, gross margin percentage increased roughly two points, driven by improvement across all Cloud services. Operating expense, increased 7% and operating income, increased 33% and 29% in constant currency. Next, the Intelligent Cloud segment. Revenue was $17 billion, increasing 31% and 29% in constant currency ahead of expectations, driven by continued customer demand for our differentiated, hybrid and Cloud offerings. Overall several products and cloud services revenue increased 35% and 33% in constant currency. Azure and other Cloud Services grew 50% and 48% in constant-currency ahead of expectations, driven by our consumption based services. The ARPU user business, the enterprise mobility and security installed base grew 30% to over 196 billion seats. In our on-premises business on a low prior-year comparable revenue increased 14% and 13% in constant currency ahead of expectations. Strengthen, our annuity business, was driven by healthy demand for our hybrid offerings that include Windows Server and SQL Server running in multi-cloud environments and higher in-period revenue recognition, including benefit from annuity purchasing ahead of the Windows Server 2022 launch. Enterprise Services revenue grew 9% and 8% in constant currency driven by growth in Microsoft consulting services and Enterprise Support Services. Technical gross margin dollars increased 28% to 26% in constant currency and gross margin percentage decreased roughly 1 point, year-over-year. Excluding the impact of the change in accounting estimate, gross margin percentage increased roughly 2 points, driven by improvements in Azure, partially offset by sales mix shift to Azure. Operating expense, increased 13% and 12% in constant currency and operating income grew 39% and 37% in constant currency. Now, to more personal computing, revenue was $13.3 billion increasing 12% and 11% in constant currency with better-than-expected performance and Windows OEM and gaming. Windows OEM revenue increased 10% driven by a stronger-than-expected PC market, particularly in the commercial segment, which has higher revenue per license. These results include roughly seven points of impact from the $210 million revenue deferral related to Windows 11 licenses sold to OEMs prior to general availability. The deferral was lower-than-expected OEMs prioritized upgraded eligible device bills early in the quarter. Windows commercial products and cloud services revenue grew 12% and 10% in constant currency driven by demand for Microsoft 365. Surface revenue declined 17% and 19% in constant currency on a strong prior-year comparable. Surge and news advertising revenue, XTech, increased 40% and 39% in constant currency in line with expectations benefiting from the advertising market noted earlier. And in gaming, revenue increased 16% at 14% in constant-currency ahead of expectations, better than expected console supply and continued strong demand. Resulted in Xbox hardware revenue growth of a 166% and 162% in constant currency. Xbox content services revenue increased 2%, and was relatively unchanged in constant currency against a strong prior-year comparable. Segment gross margin dollars increased 10% and 8% in constant currency. Gross margin percentage decreased roughly 1 point year-over-year, driven by sales mix shift to gaming hardware. Operating expenses increased 15% driven by the ZeniMax acquisition, as well as Windows 11 marketing. Operating income grew 7% and 5% in constant currency. Now, back to total Company results. Capital expenditures, including finance leases, were $7.4 billion in line with expectations. and cash paid for PP&E was $5.8 billion. Our capital investments, including both new datacenter regions and expansion in existing regions, continued to be based on significant customer demand and usage signals. Cash flow from operations was $24.5 billion, increasing 27% year-over-year, driven by strong Cloud billings and collections. Free cash flow was $18.7 billion up 30% year-over-year. This quarter, other income and expense was $286 million higher than anticipated, primarily driven by net gains on investments. As a reminder, we are required to recognize market-to-market gains or losses on our equity portfolio. Our non-GAAP effective tax rate was approximately 16%. And finally we've returned $10.9 billion to shareholders through share repurchases and dividends. Now, before we turn to our outlook, I'd like to provide a couple of reminders. First, the outlook we give, unless specifically noted otherwise, is on a U.S. dollar basis. Second, my remarks for the next quarter do not include the impact from the Nuance acquisition, which we now expect to close by the end of Q2 or early Q3. With that, let's move to our second quarter outlook. In our commercial business, our differentiated market position, compelling solution portfolio, and consistent execution should drive another strong quarter. Commercial bookings growth should again be healthy but impacted by modest growth in the Q2 XFree base and the normal quarterly volatility from large long-term Azure contracts previously discussed. Microsoft Cloud gross margin percentage decreased roughly two points year-over-year, excluding the impact of the change in accounting estimate previously discussed. Hugh gross margin percentage will increase roughly two points driven by continued improvement across our services despite revenue mix shift to Azure. Longer-term, we expect the Microsoft Cloud gross margin percentage to be impacted by revenue mix shift to Azure, increased usage of our Microsoft Cloud services, And ongoing strategic investments to support our customers success. And on a dollar basis, we expect capital expenditures to be roughly in line with the last quarter, as we continue to invest to support growing demand. Now to FX, based on current rates, we expect FX to increase revenue at the total Company and all individual segment levels by approximately one point and have no impact on total COGS or operating expense growth. Next, to segment guidance, in Productivity and Business Processes, we expect revenue between $15.7 and $15.95 billion. In office commercial, revenue growth will again be driven by Office 365 with healthy growth across customer segments and continued momentum in E5. In our on-premises business, we expect revenue to decline in the high teens consistent with the ongoing customer shift to the Cloud. In Office Consumer, we expect revenue to grow in the mid-teens with continued momentum in Microsoft 365 Consumer subscriptions. For LinkedIn, a strong job market and continued engagement on the platform should drive revenue growth in the mid 30% range and in dynamics we expect revenue growth similar to Q1. Driven by Strength and Dynamic 365 including continued momentum in Powerhouse For Intelligent Cloud, we expect revenue between $18.1 billion and $18.35 billion. Revenue will continue to be driven by Azure, which, as a reminder, can have quarterly variability, primarily from our per-user business and from revenue recognition depending on the mix of contracts. In Q2 we expect healthy drive based growth in our Azure consumption business consistent with recent trends. And per user business, while continuing to benefit from Microsoft 365 sweet momentum should see a moderation in growth rates given the size of we expect revenue growth in the mid-single digits driven by continued demand for hybrid solutions. In enterprise services, we expect revenue growth to be in the high single digits, In more personal computing, we expect revenue between $16.35 and $16.75 billion. Despite ongoing supply chain constraints, OEM revenue should grow low to mid-teens including 6 points of impact $10 million dollar Window 11referal that shifted revenue from Q1 to Q2. In Windows commercial products cloud services customer demand for Microsoft 365 and our advanced security solutions should drive low double digit growth. In Surface, we expect revenue to decline in single digits as we continue to work through supply chain uncertainty, particularly in our premium devices. In Search and News Advertising X Tech, we expect revenue growth in the low to mid 20s. If supply chain uncertainty reduces advertising budgets our results would be negatively impacted. And in gaming, on a high prior-year comparable, that included the launch of our new consoles and strength across Xbox content services, we expect revenue growth in a high single digits. Console sales will continue to be strong engagement on the Xbox platform in a holiday quarter that will include several AAA title. Now back to Company guidance. $17 to $17.2 billion and operating expense of $12.7 to $12.8 billion. In other income and expense, interest income and expense should offset each other. And finally, we expect our Q2 effective tax rate to be approximately 17%. In closing, we are off to a strong start in FY '22 with tremendous opportunity to drive sustained, long-term revenue growth. We remain focused on growing high value usage across our differentiated Microsoft Cloud offerings, and delivering exciting new consumer experiences with Windows 11, Surface and our Xbox gaming platform as we enter the holiday season. Our consistent approach to investing for these and other future opportunities, while continuing to deliver solid operating performance, will drive strong results throughout FY 22 and beyond. Now, Brett, let's go to Q&A.
Brett Iversen:
Thanks, Amy. We'll now move over to Q&A. Out of respect for others on the call, we request that participants, please only ask one question. Operator, can you please repeat your instructions?
Operator:
Absolutely, If you would like to ask a question, . A confirmation tone will indicate that your line is in the question queue. You may if you'd like to remove your question from the queue, for participants using a speaker equipment, it may be necessary to pick up your handset before . Our first question comes from Keith Weiss, with Morgan Stanley. Please proceed with your question.
Keith Weiss:
Excellent. Thank you guys for taking the question and congratulations on another remarkable quarter. Satya I was hoping you could talk a little bit about the edge computing opportunity, something that you started off your remarks with and also something that we're hearing a lot of chatter about within the investor community and within the technology community. Can you talk to us about how you think about sizing that opportunity in terms of the programmable edge, and maybe help us understand the Microsoft architectural approach versus perhaps some of the competitors coming into the marketplace from the CDN perspective, who are talking about the competitive differentiation by having a more of them last mile solution. Can you help us understand the differentiation in those approaches?
Satya Nadella:
and a great question. Because we will always, as you know Keith, architected Azure for the distributed computing fabric to remain distributed. In other words, when we talked about hybrid computing even five years ago, the idea was always that, we will always have a Cloud and then we will have a distributed Cloud infrastructure for application deployment. So when we think about Cloud Plus Edge, we even put even the multi-cloud control playing in there, right? So whether it is, what's happening with the 5G and how naturally compute will go to where data is getting generated with low latency access to a factory floor, to a hospital, to cities where you want to play XCloud gaming, that's one phenomena. The other is just literally treating every Cloud, whether it's the on-premise data center. It's the other public cloud, and our public cloud, and being able to use Azure Arc in its control plane to ease the deployment across all clouds. That's another thing that we're seeing. So when I think about what is going to be key in such a distributed world is having that full suite of applications infrastructure, right? All the way from the management and security control plane, something like Azure Active Directory managing the security principles and Identities or and to the management control planes like Azure Arc and so we feel well-positioned for it. And I think that the multi-cloud, multi-edge world is really how we build Azure in the first place. And I think we're still very early in all of that playing out, but we feel well-positioned.
Keith Weiss:
Excellent. Thank you, guys.
Brett Iversen:
Thanks Keith. Operator, next question, please.
Operator:
Our next question comes from the line of Brent Thill with Jefferies, please proceed with your question.
Brent Thill:
Amy, commercial bookings up 14% is impressive, but its slowdown from last call was 25 against the more difficult comp. I think you had mentioned some color around Azure and the size and duration. Can you just maybe anything else you would call out there and realize -- realize it's come off a tough comps.
Amy Hood:
Thanks, Brent. Yeah I think the important thing when you think about bookings performance is to talk about what happened before you got to those volatile, the large Azure commitments that create some of that top comparables that we're talking about. And that's really the opportunity to execute against selling the Microsoft day to day, which is Dynamics, Microsoft Cloud, GitHub in the broader universe. Our execution on that was actually quite good. Very good renewals, very good recapture rates, very good add - ons, meaning you sell outside of the normal pattern, and so I feel very good. It's very consistent execution to your point, Brent, this quarter versus others on that front. And then to your point, it's important not to time some of these larger long-dated Azure contracts. That's where the volatility is, the day-to-day execution of Azure commitments, actually was very consistent. The volatility comes with some of the bigger things and with a lot of them in Q4, last on a comparable basis in Q1 and that happens from time-to-time.
Brent Thill:
Thank you.
Brett Iversen:
Thanks Brent. Operator, next question, please.
Operator:
Our next question is coming from Karl Keirstead with UBS. Please proceed with your question.
Karl Keirstead:
Thank you. Amy, heading into this Q1 release, I'd say there was a higher-than-normal level of worry. From investors about your Windows PC segments in light of all of the unit shipment and supply chain issues and yet, you put up a Windows OEM number that blew away your guidance and your guidance for the Windows OEM business in December was also I think way above what people are modeling. So I guess in essence, how did you dodge that bullet, Amy, maybe you could unpack that OEM performance for us. And your view into the second half of the fiscal year. Thank you.
Amy Hood:
Thanks, Karl. I want to start by saying and repeating something that Tatia, I think was careful to include in his remarks. And it is the central nature of the PC to relay the nature of both hybrid work and fundamentally about getting jobs done. And I think the central role it's played we've talked about, I think, now for a number of quarters, and I think the reality of that continues to exist. I think the come more real for people as we talk about what hybrid is going to look like and continue to learn what hybrid is going to look like. And to that end your PCs, the market grew this quarter, and it was constrained by supply. I believe Q2 will also be a strong demand quarter that is constrained by supply. But even with that, we see a growing market. And in particularly, in both Q1 and Q2, we see a strong demand in the commercial segment. I think that ties directly back to some of Satya 's comments about the central nature of the device. Then of course, we do get some benefit, Karl, because revenue per license is higher in commercial than it is in the broad market. Those things together, which is a growing market, strong Windows performance within that market, in commercial in particular, And then, the resulting higher revenue per license results, and I think a very strong position in Q1 and Q2.
Karl Keirstead:
Got it. Congrats on that results, Amy.
Amy Hood:
Thank you.
Brett Iversen:
Thanks, Karl. Operator, next question, please.
Operator:
Thank your next question is coming from the line of Mark Moerdler with Bernstein Research, please proceed with your question.
Mark Moerdler:
Thank you very much. And Satya, Amy, congratulations on the really strong quarter. With inflation, at least in the U.S., increasing and likely to further accelerate due to government spending, Amy, how do you think this increasing inflation will impact to your customers and your business? And Satya in your remarks, you discussed how digital is deflationary in inflationary world. Can you give more color on how the shift to Cloud and Digital will offset inflationary pressure beyond purely pricing. Thank you.
Satya Nadella:
Maybe I'll just start and then Amy, you can add to it. In an inflationary environment, the first place any business should go to is how to really ensure that they're able to get productivity gains. And even dealing with constraints, for example, if You have supply chain constraints, one of the things you want to do is run your factories at the efficient frontier, that means things like digital twins, simulation, are the ones where you are going to make sure that every production run has the least amount of wastage. I think any which way you look, whether it's in the knowledge work, first-line work, whether it's actually digital twins and simulation, All of those things are going to be the best way for any Company to deal with inflationary pressures, so that they can, in fact, have the best productivity and that -- thereby the best ability to be able to meet aggregate demand out there. That's why we're very, very excited about making sure our software products are available to our business customers all around to be able to manage through this inflationary environment and I'll let Amy add to that.
Amy Hood:
Yes, thanks, Satya and I think really got to the heart mark of where I tend to go when you think about -- when you see the intensity of customers across industries and across geographies, wanting to adopt digital technology for many of the reasons Satya just explained. And there's numerous scenarios across, I think, most industries. That acceleration, of course, regardless, frankly, of the overall environment is a place where we feel like we offer the best portfolio at the Microsoft Cloud and with our Industry Clouds to make that doable with a very fast time to value. And so our ability to execute against that regardless to the spend environment, means we've got the right portfolio and a high value to customers as deployable quickly that can get them results when they need that. And I think that's reflected in most of the surveys that really point to preference for to help customers do that. So while -- of course, it's hard to predict what any quarter or second half will do. The things I believe to be sustainable are a push to digital -- a push to Cloud help customers get value quickly, and us being a trusted advisor and partner to help that happen.
Mark Moerdler:
Thank you. That's extremely helpful. I appreciate and congrats again.
Brett Iversen:
Thanks Mark. Operator. Next question, please.
Operator:
Our next question is coming from the line of Kash Rangan with Goldman Sachs, please proceed with your question.
Kash Rangan:
Hi. Thank you very much. Great Quarter. You gave us great useful perspective on inflation. Curious if you can expand your thoughts, Satya and Amy, on the labor shortage, we're seeing in the tech market, how are you dealing with that? And also a little bit more of a deeper perspective on supply chain and how this marks have good visibility considering that you're growing your Cloud business and your CapEx commitments seem to be quite impressive. How much visibility do you have into component availability and you're ready to ramp up your CapEx. Thank you so much.
Satya Nadella:
Thanks Kash for the question. So on the labor market, maybe I'll start Amy, you can add to this. The first place where we're very, very focused on is to making sure that, with LinkedIn, we're doing everything to help everyone find their best economic opportunity and when Ryan Roslansky was the CEO of LinkedIn, talks about the great reshuffle. I think along with the hybrid work change, there is a real question everybody is asking. Not only where and how they work, but why they work. And so to be able to make sure that we can help them find the opportunity that they are looking for is, I think, the most critical work that we can be doing. The second side to this, though, is also to per take the productivity of the people, whether they are on the front lines, and the first-line workers, or the knowledge workers, or even software developers, and making sure that they have the best tools, whether it's the GitHub harness and Visual Studio code for people who are developers or whether it is Power Apps or whether it is the Office 365, and then Microsoft 365 tooling to help them be most productive. That's I think the thing that we're very, very focused on because key to dealing with labor shortages is productivity gains. And that Plus the work we're doing in LinkedIn is where we're focused on. So with that, Amy, I will hand it over to you.
Amy Hood:
Thanks, Satya. And Kash, as you probably noted I did talk about -- in this quarter, we did add, year-over-year, 14% headcount growth. And I think that's important, because when you talk about how, what, and why, we do remain focused on being a great employer, to have people achieve those goals and be able to achieve them here. Secondly, you asked some good questions about the supply chain impact, and specifically around data center, given our spend to this quarter, and my guidance is it should be similar next. A lot of that cash is long lead time. So we have good understanding of lead times required to meet the capacity signals that we're seeing. I think we are doing good job managing that, it's not to say we're not impacted. Multiple suppliers are important to be able to manage through that, and I feel the team has done a very good job. In terms of specific impacts, I noted it, and some remarks, I do think demand will exceed supply in PCs and Surface for us. This quarter, particularly in premium devices, in consoles for Xbox and another bit of -- another challenge I noted will just be -- we'll just need to watch the advertising market through the quarter, because obviously their willingness to spend is entirely connected to their supply as well.
Kash Rangan:
Brilliant. Thank you so much.
Brett Iversen:
Thanks, Kash. Operator, next question, please.
Operator:
Our next question comes from the line of Raimo Lenschow with Barclays. Please proceed with your question.
Raimo Lenschow:
Thank you. Could you speak a little bit to your -- in your remarks, you talked a lot more about the hybrid clouds and how certain tools that keep seeing a lot of benefits from that. What are you seeing on the client side about that dynamic in terms of people moving to the Cloud and kind of workloads migrating over there and hence sales less serve on towards versus actually kind of that being a net benefit for you. It seems like the pendulum is spinning in the other direction for you. Some help there would be helpful. Thank you.
Satya Nadella:
Maybe I can talk a bit to sort of what we are seeing, take the most, I would say, the classic model of lift shift in modernized motions, which is I think at the core of hybrid Cloud, that's still in -- still early innings. Every day I wake up to talk to customers who are planning out that motion and making sure that that able to modernize their entire application portfolio in various ways. So that's obviously still very, very strong. The interesting thing for us, even in that context, is even in the height of our success in declined server era, we really would never a Tier-1 Company that is not who we are. In the sense that you take all the SAP workloads that are running on Azure, which I talked about, or other Tier-1 workloads that are migrating, whether it's HPC or transactional database workloads. So that's the other thing which is happening is real production workloads moving over. And then on the data estate, that's the place where perhaps we're seeing significant traction, and I referenced that in some of my remarks all the way from what's happening with, say, operational data stores like Cosmos DB, with Synapse linked to Synapse or Power BI to Synapse or in fact, Dynamics 365 data wars to Synapse. There's tons and tons of coming together of the data estate, with for example, regulatory requirements now that you need to have real governance on data. That's where Azure Purview becomes, again, a pretty big driver of that data gravity to the Cloud from a governance perspective. The other side of this is what's happening with Dev Tools. When you start having your CI/CD to your Cloud, then modern new applications and the agility with which you bill. So with GitHub, VS code becoming essentially default for any modern dev shop in the enterprise or otherwise, that’s he other thing that we see. But perhaps more than anything else, the interesting circuit for us is what happens with Teams. With Teams, you suddenly now have a new platform in which applications get hosted, whether it's developed by the enterprise or by third-party. And I referenced that in my remarks, and those applications in many cases get built on our Cloud, use things like Azure DB, use things like Power Platform. and so the reinforcing and compounding side of Teams to Power Apps to Dynamics to Azure is probably one of the most unique things we're seeing in terms of new applications getting built. And then the Cloud Plus Edge, which I referenced in the answer to the first question, which is in a multi-Cloud, multi edge world, you still need a control plane that manages all that complexity and that's where something like Azure Arc and GitHub become the two standards. You develop in one place, you deploy in one place, and then you propagate to every Cloud that you want to deploy in.
Amy Hood:
And Raimo, just maybe to add, you may have been asking also just about the nature of some of the comments I was making about on - prem server results. And it really points to hybrid strength. That's the way I tend to think about it and whether that's the fact that people are committed to Windows and SQL server and whether they run that in Azure or whether they run it in a multi-cloud environment it's a commitment to the platform and so I just wanted to make that, probably, more clear as one of the drivers of our Server products and Cloud KPI execution this quarter.
Raimo Lenschow:
Thank you. Very clear. Congrats.
Brett Iversen:
Thanks, Raimo. Operator, next question, please.
Operator:
Our next question comes from Brad Reback with Stifel. Please proceed with your question.
Brad Reback:
Great. Thanks very much. So recently, several of your Tier-1 as size has talked about, having trouble hiring fast enough to keep up with demand and clearly your results speak to that. But as we look going forward, have you seen any early indications that customers are potentially having to slowed down the pace of with which they move to your commercial Cloud? Thanks.
Satya Nadella:
I mean, I will point to Amy's guide for the next quarter as far as we are looking at is the demand across the entire stack is pretty robust and obviously what happens in the labor market, whether it's in the tech labor market or any other labor market, will ultimately be something that we would all be subject to. But the thing at least about the software businesses are in order to deal with a lot of other constraints, whether they are labor shortages or supply shortages, deploying digital tech is one way to really overcome them. So that's what we see clearly, I think in the tech sector today there is more structural demand than perhaps supply all around. But we like that position because at some level we just want to make sure that we have the most competitive products out there, and as long as we continue to do so, I think we'll be fine.
Amy Hood:
Yeah, and I do think frankly, Brad, just the signals we're seeing on consumption and usage we'd say customers are doing a good job of figuring out the priority list that delivers value to them, as Satya is saying. I do know obviously, that the labor market has a real impact, and I think that's also why you're seeing investment being made by us in particular, into training and skilling, making deployment easier, making time-to-value faster, really having documentation that makes getting started and trials far more accessible. And so when you talk about adding productivity it's also an investment we as Microsoft need to make, and to making our products easier and really terrific to get going on, so that you're not constrained in the way that you're talking about.
Brad Reback:
That's great. Thank you.
Brett Iversen:
Thanks, Brad, Operator, we have time for one last question.
Operator:
Thank you. Our final question comes from Brad Sills with Bank of America. Please proceed with your question.
Brad Sill:
Great. Thanks guys for taking my question. Congratulations on a real nice quarter here. Satya, I wanted to ask about comments you made earlier in the call around investments coming and new releases coming for some of the industry Cloud, financial services, manufacturing. How do we -- how should we view this? Should we think of the Azure business results kind of driven increasingly by these Industry Cloud type solutions away from horizontal type projects like ERP database, that's obviously been there. But is this an incremental opportunity that's coming that we should be thinking about. Thank you so much.
Satya Nadella:
Thank you for the question. Absolutely, we think of the Microsoft Cloud, which includes Azure, it includes Dynamics 365, it includes Microsoft 365, it includes things like Power Platform, it includes even GitHub and VS Code. That's why we keep stressing the full modern tech stack that makes up Microsoft Cloud. And then with the Industry Cloud, we add value on top of that, which is specific, whether it's in retail, whether it's manufacturing, obviously in healthcare, and our pending Nuance acquisition really in add further to that. Obviously, we're very focused on, first of all, not any just one piece, which we -- each one of those has to be competitive on their own, it's the coming together of the Microsoft Cloud and in the Industry Cloud, adds further value on top of it. So yes, I think ultimately our competitiveness comes because of all of those layers integrated and delivering that time-to-value for our customers while maintaining openness in each layer and competitiveness in each layer
Brad Sill:
That's great, thanks Satya.
Brett Iversen:
Thanks, Brad. That wraps up the Q&A portion of today's call. Thank you for joining us today and we look forward to speaking with all of you soon.
Satya Nadella:
Thank you.
Amy Hood:
Thank you.
Operator:
Ladies and gentlemen, this does conclude today's teleconference. Once again, we thank you for your participation and you may disconnect your lines at this time.
Operator:
Greetings, and welcome to the Microsoft Fiscal Year 2021 Fourth Quarter Earnings Conference Call. At this time, all participants are in a listen-only mode. A question-and-answer session will follow the formal presentation. [Operator Instructions] As a reminder, this conference is being recorded. It is now my pleasure to introduce your host, Brett Iversen, General Manager of Investor Relations. Thank you. You may begin.
Brett Iversen:
Good afternoon and thank you for joining us today. On the call with me are Satya Nadella, Chairman and Chief Executive Officer; Amy Hood, Chief Financial Officer; Alice Jolla, Chief Accounting Officer; and Keith Dolliver, Deputy General Counsel. On the Microsoft Investor Relations website, you can find our earnings press release and financial summary slide deck, which is intended to supplement our prepared remarks during today’s call and provides a reconciliation of differences between GAAP and non-GAAP financial measures. Unless otherwise specified, we will refer to the non-GAAP metrics on the call. The non-GAAP financial measures provided should not be considered as a substitute for or superior to the measures of financial performance prepared in accordance with GAAP. They are included as additional clarifying items to aid investors in further understanding the Company’s fourth quarter performance in addition to the impact these items and events have on the financial results. All growth comparisons we make on the call today relate to the corresponding period of last year, unless otherwise noted. We’ll also provide growth rates in constant currency when available as a framework for assessing how our underlying businesses performed, excluding the effect of foreign currency rate fluctuations. Where the growth rates are the same in constant currency, we’ll refer to growth rate only. We will post our prepared remarks to our website immediately following the call until the complete transcript is available. Today’s call is being webcast live and recorded. If you ask a question, it will be included in our live transmission, in the transcript and in any future use of the recording. You can replay the call and view the transcript on the Microsoft Investor Relations website. During this call, we will make forward-looking statements, which are predictions, projections or other statements about future events. These statements are based on current expectations and assumptions that are subject to risks and uncertainties. Actual results could materially differ because of factors discussed in today’s earnings press release, in the comments made during this conference call and in the Risk Factors section of our Form 10-K, Forms 10-Q and other reports and filings with the Securities and Exchange Commission. We do not undertake any duty to update any forward-looking statement. And with that, I’ll turn the call over to Satya.
Satya Nadella:
Thanks much, Brett. We had a very strong close to our fiscal year. Our commercial cloud surpassed $69 billion in annual revenue, up 34%. We have seen revenue growth across industries, customer segments and geographies with over 50% of sales coming from outside the United States. We continue to grow new franchises for Microsoft in large and growing markets. In the past three years alone, gaming, security and now LinkedIn, have all surpassed $10 billion in annual revenue. Now, I’ll highlight our innovation and our expanding opportunity across the tech stack starting with infrastructure. Moving forward, every organization will need more ubiquitous and decentralized computing. We’re the only cloud provider with the capability to support every organization’s multi-cloud, hybrid and edge needs. Over the past year we have added new data center regions in 15 countries across five continents, delivering faster access to cloud services and addressing data residency requirements. And now, we’re taking cloud compute to the edge with 5G deployments. Our new Azure edge services help operators and enterprises deliver ultra-low-latency compute fabric. And we’re also helping operators run their networks in the cloud. AT&T chose Azure to power its 5G core network, making it the first Tier 1 operator to move its existing customer traffic to the public cloud. We’re also expanding our opportunity in hybrid. Today over 75% of the Fortune 500 use our hybrid offerings. Azure Arc extends the Azure control plane across on-premise multi-cloud and the edge. With Arc, customers like EY and Telstra can manage their Kubernetes deployments anywhere and deploy Azure SQL databases and run Azure application services on any infrastructure. As the digital and physical worlds converge, we are leading in a new layer of the infrastructure stack, the enterprise metaverse. AB InBev is using our solutions, including Azure Digital Twins and Azure IoT to optimize operations from the barley field to the warehouse, to distribution. Customers also continue to choose our infrastructure to run mission-critical SAP solutions. Thousands of enterprises have migrated their ERP workloads to Azure, including Campbell Soup, L’Oréal, Mondelēz International, ServiceNow and even SAP. All this innovation is driving larger and more strategic Azure commitments from industry leaders, including Mars in consumer goods, Morgan Stanley in financial services and NEC in IT. Now, on to data. Data is the most strategic asset for every business. We’re the only cloud provider that helps organizations build sovereignty over their data by bringing together hyperscale, OLTP, analytics and governance workloads. Cosmos DB has become the go-to database, powering the world’s most demanding mission-critical workloads. New capabilities help organizations like Albertsons, ASOS, DHL, LaLiga, Maersk, Swiss Re optimize cost and boost performance. Walmart is using Cosmos DB to handle billions of online requests daily and to ensure millions of customers receive the items they want when they need them. Azure Synapse brings together data integration, big data and data warehouses into a single service. From ABN AMRO in finance and AmerisourceBergen in pharma to Walgreens in retail and WPP in advertising, organizations are using Synapse to generate insights from massive amounts of structured and unstructured data. Queries performed using Synapse increased 146% over the last quarter alone. Now on to developers. GitHub is used by 72% of the Fortune 50 to build, ship, and maintain software. Organizations like Ford, NASA and Shopify are using new project planning capabilities to help developers better manage projects directly within their workflow. And Epic Games, Motorola Solutions and Volkswagen Software Group all chose GitHub Advanced Security this quarter to help secure their code. We’re also leading in enterprise AI. Our new Azure Applied AI Services help organizations like Dow, Lufthansa and Samsung apply AI to common business scenarios. And live captions in Twitter Spaces are being powered by our speech services. Finally, we are bringing the power of our partnership with OpenAI to both professional developers and domain experts. With GitHub Copilot, professional developers can write code faster with less work and using the world’s most powerful language model, GPT-3, domain experts can build apps using natural language with Power Platform. Power Platform has become the leading business process automation and productivity suite for domain experts across all functions. Power BI is the leader in business intelligence in the cloud. Organizations in every industry, including Bayer, Cerner, Rolls-Royce are choosing the platform to foster a data-driven culture. The number of organizations using Power Apps has more than doubled year-over-year. BASF chose Power Apps to give 122,000 employees the capability to build low-code no-code apps. And the Toyota Fusion teams of pro developers and domain experts are using Power Apps and Azure Pass services to improve quality control. All up, Power Platform revenue increased 83% over the past year. And now, on to Dynamics 365. Every business function, including marketing, sales, customer support and supply chain will need to be re-imagined for an AI-first and collaboration-first world. And the silos between communications, collaboration and business process have to be broken down. With Dynamics 365, we are building a new generation of business applications to help organizations adapt to this new reality. We continue to gain share. Dynamics 365 revenue accelerated for the third consecutive quarter, up 49% year-over-year. We are helping businesses to become digitally sovereign over their customer interactions with our customer insights product with organizations like Columbia Sportswear, GNC and LA Clippers all choosing to unify customer profiles and deliver more personalized experiences. We are empowering employees for hybrid work by creating a new category of collaborative applications, bringing business process directly into the flow of work. New integrations between Dynamics 365 and Teams enable anyone in an organization to seamlessly view and collaborate on customer records within Teams without having to purchase multiple licenses. Customers want this and no other vendor is doing this today. And we are helping organizations re-imagine their core business process with new apps built for an age of omnichannel communications. With Dynamics 365, customer service organizations like Coca-Cola, Renault and Xiaomi have a single comprehensive solution to deliver consistent and personalized support across all channels. Now on to industry solutions. Over the past year, we have introduced industry clouds for financial services, health care, manufacturing, nonprofits and retail. And this quarter, we announced our new Microsoft Cloud for sustainability, bringing together capabilities across our stack to create an entirely new business process category to help every organization address this very urgent need. Now, on to LinkedIn. LinkedIn’s revenue surpassed $10 billion for the first time this fiscal year, up 27%, a testament to how mission-critical the platform has become to help people connect, learn, grow and get hired over the course of their careers. In the past five years since our acquisition, revenue has nearly tripled and growth has accelerated. LinkedIn has become a leader across multiple secular growth areas spanning B2B advertising, professional hiring, corporate learning and sales intelligence. And from LinkedIn profiles within Office to LinkedIn Learning courses within Microsoft Viva and LinkedIn Sales Navigator leads within Microsoft Dynamics 365, we have brought together the power of LinkedIn and Microsoft to transform how people learn, sell and connect. LinkedIn has more than 774 million members who are more engaged than ever. Sessions were up 30% this quarter compared to a year ago. And LinkedIn’s advertising business surpassed $1 billion in revenue this quarter for the first time, up 97% year-over-year, growing 3 times faster than the category. Now to Microsoft 365 and Teams. Hybrid work represents the biggest change to the way we work in a generation and will require a new operating model spanning people, places and processes. We’re the only cloud that supports everything an organization needs to successfully make the shift. Microsoft Teams is the new front end. It’s where people meet, chat, call, collaborate and automate business processes all within the flow of work. Teams usage has never been higher. We are nearly 250 million monthly active users as people use Teams each day to communicate, collaborate and co-author content across work, life and learning. We are leading in the new and growing enterprise phone category. Just like video meetings, chat and business processes happen in Teams, calls happen in Teams, creating a huge new opportunity. We have nearly 80 million monthly active Teams phones users, with total calls surpassing 1 billion in a single month this quarter, and we’re just getting started. Teams is also at the center of orchestrating collaboration across the entire SaaS estate from HR to marketing to finance. Leading third-party SaaS vendors, including Adobe, Atlassian, Salesforce, SAP, ServiceNow and Workday have now built apps that deeply integrate with Teams, bringing every business process and function directly into the flow of work. And we are bringing Teams to consumers, so people can connect and collaborate with family and friends across desktop, mobile and the web. All this innovation is driving growth. 124 organizations now have more than 100,000 users of Teams, and nearly 3,000 have more than 10,000 users. More broadly, across Microsoft 365, we are seeing double-digit year-over-year seat growth in every segment from frontline and small business to enterprise. Leading companies like Bayer, Siemens, Vodafone, all chose our premium E5 offerings for advanced security, compliance, voice and analytics. Now on to employee experience cloud. Having a digital employee experience platform is critical for every organization. With Microsoft Viva, we are creating an entirely new category, bringing together communications, learning, well-being and knowledge directly into the flow of work. New capabilities empower leaders to build human capital, nurture wellbeing and focus on employee results. We are seeing strong interest and early adoption in every industry from American Express and Barclays to AT&T and Mars. Humana chose Viva to help 26,000 employees make the shift to hybrid work, gaining insights on everything from collaboration trends to manager effectiveness. Now on to Windows. Windows 11 is the biggest update to our operating system in a decade. We are reimagining everything from the Windows platform to the Store to help people and organizations be more productive and secure and build a more open ecosystem for developers and creators. We are delighted by early feedback. More people have downloaded our early builds than any other Windows release or update in the history of our insider program. And along with our OEM ecosystem, we are excited to bring Windows 11 to new PCs, beginning this holiday. And with Windows 365, we are creating a new category, the Cloud PC. Just like applications move to the cloud with SaaS, we are now bringing the operating system to the cloud, enabling organizations to stream the full Windows experience to any employee’s personal or corporate device. Now on to security. With the cybersecurity landscape more complex than ever, it’s never been clearer that every organization will need to deploy and maintain a zero trust security architecture. This is driving accelerated demand for our integrated end-to-end solutions spanning identity, security, compliance and device management across all clouds and all platforms. No other vendor is recognized by analysts as the leader in as many categories. This is reflected in our share gains with nearly 600,000 organizations, including FedEx, Nestlé, NTT and Volkswagen using our security offerings across Azure and Microsoft 365. We saw a 70% increase in the number of small and medium business customers. And it’s reflected in our sales growth, with annual revenue continuing to increase 40% year-over-year. We’re going further to protect organizations and our recent acquisitions of CloudKnox, ReFirm Labs and RiskIQ bolster our security capabilities in key areas, including identity management, IoT and threat intelligence. Now, on to gaming. Gaming is the largest category in the entertainment industry, and we are expanding our opportunity to reach the world’s 3 billion gamers wherever and whenever they play. We are all in on games. At E3 last month, we unveiled our biggest games lineup ever, announcing 27 new titles, which will all be available to Game Pass subscribers. Game Pass is growing rapidly and it’s transforming how people discover, connect and play games. Subscribers play approximately 40% more games and spend 50% more than nonmembers. We continue to lead in the fast-growing cloud gaming market with last month -- just last month, we made Xbox Cloud gaming available on PCs as well as Apple phones and tablets via the browser in 22 countries with more to come. Millions have already streamed games to their desktops, tablets and phones. And the Xbox Series S and X are our fastest-selling consoles ever, with more consoles sold live to date than any previous generation. Finally, we continue to grow our opportunity in the creator economy, adding new ways for players to build and monetize their creations in many of our most popular games, including Flight Simulator and Minecraft. Creators earned more than double what they did a year ago across our titles. In closing, going forward, every person and every organization will require more digital technology to be more resilient and to transform. We are innovating across the entire tech stack to ensure our customers succeed in this new era. With that, I’ll hand it over to Amy.
Amy Hood:
Thank you, Satya, and good afternoon, everyone. This quarter, revenue was $46.2 billion, up 21% and 17% in constant currency. Earnings per share was $2.17, increasing 49% and 42% in constant currency. In our largest quarter of the year, focused execution by our sales and partner teams, along with broad-based strength across geographical markets and customer segments drove another very strong quarter of top and bottom line growth. In our commercial business, healthy demand for our differentiated hybrid and cloud offering as well as increased long-term commitment to our platform drove significant growth in the number of $10 million-plus Azure and Microsoft 365 contracts. Customer reliance on the Microsoft Cloud drove sequential increases in usage across Teams, Power Platform and our Advanced Security and identity offerings, which are empowering organizations to shift to hybrid work and modernize business processes. And in LinkedIn Talent Solutions business, an improving job market drove strength in annual contracts and job postings. In our on-premises business, strong annuity performance across Officer, Server and Windows also benefited from a greater mix of contracts with higher in-period revenue recognition under ASC 606. In our Consumer business, Windows OEM and Surface were impacted by the ongoing constraints in the supply chain. Search and LinkedIn benefited from an improved advertising market. And in gaming, we again saw strong engagement across our platform, while demand for Xbox Series X and S consoles continued to exceed supply. As a reminder, Q4 was the first full quarter impacted by COVID-19 a year ago across revenue and operating expense. This quarter, even with a declining exploration base, commercial bookings grew 30% and 25% in constant currency, significantly ahead of expectations, driven by strong execution across our core annuity sales motions and an increase in the number of larger long-term Azure contracts. As a result, commercial remaining performance obligation increased 32% and 31% in constant currency to $141 billion. Roughly 45% will be recognized in revenue in the next 12 months, up 25% year-over-year. The remaining portion, which will be recognized beyond the next 12 months, increased 38% year-over-year, highlighting the growing long-term commitment to our Microsoft Cloud. And our annuity mix increased 1 point year-over-year to 95%. Commercial cloud revenue, also better than expected, was $19.5 billion as growth accelerated to 36% and 31% in constant currency. Commercial cloud gross margin percentage expanded 4 points year-over-year to 70%, with roughly 1 point from the change in accounting estimate for the useful life of server and network equipment assets. Excluding this impact, commercial cloud gross margin percentage increased despite revenue mix shift to Azure, driven by improvement across all our cloud services on a prior year comparable impacted by strategic investments we made to support significant customer engagement and usage in remote work scenarios, including free trials, flexible financing options and capacity for cloud infrastructure usage. With the weaker U.S. dollar, FX increased growth by approximately 4 points, about 1 point more favorable than anticipated. FX increased COGS growth by approximately 1 point and operating expense growth by approximately 2 points, both in line with expectations. Gross margin dollars increased 25% and 20% in constant currency. Gross margin percentage was 70%, up 2 points year-over-year, with roughly 1 point of favorable impact from the change in accounting estimate. Excluding this impact, Company gross margin percentage increased despite sales mix shift to the cloud, driven by commercial cloud gross margin percentage improvement noted earlier. Operating expense grew 6% and 4% in constant currency, in line with expectations on a prior year comparable that included roughly 4 points of impact from the realignment of our retail storage strategy and 2 points of impact from an increase in bad debt expense. Overall, Company headcount grew again this quarter, up 12% year-over-year as we continue to invest across key areas like cloud engineering, sales and customer deployment. Operating income increased 42% and 35% in constant currency, and operating margins expanded 6 points year-over-year to 41%, including roughly 2 points of impact from the retail stores charge and increase in bad debt expense in the prior year and nearly 1 point of favorable impact from the change in accounting estimate. Now, to our segment results. Revenue from Productivity and Business Processes was $14.7 billion and grew 25% and 21% in constant currency with better-than-expected performance across all businesses. Office Commercial revenue grew 20% and 15% in constant currency. Office 365 Commercial revenue grew 25% and 20% in constant currency, again driven by installed base expansion across all workloads and customer segments, as well as higher ARPU. Paid Office 365 Commercial seats increased 17% year-over-year, with continued recovery driving acceleration in our small and medium business and frontline worker offerings. Demand for Microsoft 365, particularly for security, compliance and voice drove strong E5 momentum again this quarter. E5 now accounts for 8% of our Office 365 Commercial installed base. And on a low prior year comparable impacted by a slowdown in transactional purchasing, Office Commercial licensing was ahead of expectations, down 8% and 11% in constant currency, also benefiting from higher in-period revenue recognition noted earlier. In Office Consumer, revenue grew 18% and 15% in constant currency, driven by continued momentum in Microsoft 365 subscriptions, which grew to 51.9 million, up 22% year-over-year. Dynamics revenue grew 33% and 26% in constant currency, better than expected. Dynamics 365 revenue growth was 49%, and 42% in constant currency, with strong momentum in Power Apps and Power Automate, reflecting growing demand for our modern solutions to build apps and automate workflows. Dynamics 365 now accounts for over 70% of total Dynamics revenue. LinkedIn revenue increased 46% and 42% in constant currency, ahead of expectations against the comparable impacted by the advertising and job markets of a year ago. Segment gross margin dollars increased 33% and 27% in constant currency, and gross margin percentage was up 5 points year-over-year, primarily driven by improvement in our cloud services against a low prior year comparable impacted mostly by increased usage. The change in accounting estimate drove roughly 1 point of favorable impact. Operating expense increased 8% and 6% in constant currency, and operating income increased 62% and 53% in constant currency, including 4 points due to the change in accounting estimate. Next, the Intelligent Cloud segment. Revenue was $17.4 billion, increasing 30% and 26% in constant currency. We exceeded expectations across our consumption and per-user Azure businesses as well as in our on-premises server products business. Overall, server products and cloud services revenue increased 34% and 29% in constant currency. Azure revenue grew 51% and 45% in constant currency, driven by strong performance across our core and premium consumption-based services. In our per user business, the enterprise mobility and security installed base increased 29% to over 190 million seats. Our on-premise server business increased 16% and 12% in constant currency, driven by strong annuity performance and benefiting roughly 4 points from the higher in-period revenue recognition noted earlier, particularly in some of our largest deals in the quarter. Enterprise Services revenue grew 12% and 9% in constant currency, driven by growth in premier support services and Microsoft consulting services. Segment gross margin dollars increased 32% and 27% in constant currency. Gross margin percentage increased 1 point year-over-year with roughly 1 point of favorable impact from the change in accounting estimate. Operating expense increased 14% and 12% in constant currency, and operating income grew 46% and 39% in constant currency, including 3 points due to the change in accounting estimate. Now to More Personal Computing. Revenue was $14.1 billion, increasing 9% and 6% in constant currency, with better-than-expected performance in Windows Commercial, gaming and search offsetting OEM and Surface weakness from supply chain constraints. OEM revenue declined 3% and Surface declined 20% and 23% in constant currency as both were impacted by the significant supply chain constraints noted earlier in a good demand environment. Windows Commercial products and cloud services revenue grew 20% and 14% in constant currency, driven by demand for Microsoft 365, with some benefit from the higher in-period revenue recognition, noted earlier. Search revenue ex TAC increased 53% and 49% in constant currency, benefiting from the improved advertising market. And in gaming, revenue increased 11% and 7% in constant currency. Xbox hardware revenue grew 172% and 163% in constant currency, driven by demand for our new consoles. Xbox content and services revenue declined 4% and 7% in constant currency against a high prior year comparable. Segment gross margin dollars increased 8% and 4% in constant currency. Gross margin percentage decreased roughly 1 point year-over-year, driven by sales mix shift to gaming hardware. Operating expense decreased 6% and 7% in constant currency, including approximately 13 points of impact from the retail stores charge in the prior year. And operating income grew 19% and 13% in constant currency. Now, back to our total Company results. Capital expenditures, including finance leases, were $7.3 billion, in line with expectations, driven by ongoing investment to support growing global demand and usage of our cloud services. Cash paid for PP&E was $6.5 billion. Cash flow from operations was $22.7 billion, increasing 22% year-over-year, driven by strong cloud billings and collections. Free cash flow was $16.3 billion, up 17%, reflecting higher capital expenditures in support of our growing cloud business. For FY21, we generated over $76 billion in operating cash flow, up 26% year-over-year, and over $56 billion in free cash flow, up 24% year-over-year. This quarter, other income and expense was $310 million, higher than anticipated, primarily driven by net gains on investments. As a reminder, we are required to recognize mark-to-market gains or losses on our equity portfolio. Our effective tax rate was approximately 15%. And finally, we returned $10.4 billion to shareholders through share repurchases and dividends, bringing our total cash returned to shareholders to over $39 billion for the full fiscal year. Now, before we turn to our outlook, I’d like to provide a few reminders for next fiscal year. Revenue growth rates across all segments will reflect the impact from COVID-19 a year ago, though the impacts do shift as we move through the year. Also, our FY21 operating income and margin benefited from two factors that will be headwinds in FY22
Brett Iversen:
Thanks, Amy. We’ll now move to Q&A. Out of respect for others on the call, we request that participants please only ask one question. Operator, can you please repeat your instructions?
Operator:
[Operator Instructions] Our first question is coming from the line of Keith Weiss with Morgan Stanley.
Keith Weiss:
Thank you for taking the question, guys. And congratulations on a great FY21 and a great end to the fiscal year. Satya, last year at this time, you made a comment that I think really defined the conversation in software over the past year. When you’re talking about an acceleration in digital transformation you saw coming out of COVID, and I think that’s evident in the results that we see here with 25% growth in your commercial bookings growth. What I want to ask you is the durability of that growth on a going-forward basis. Was that acceleration a pull forward of demand and at some point we’re going to have that hard comp, or do you see durability in this acceleration on a go-forward basis? Is there a lot more to come? And then, Amy, to you, a similar kind of question but more on sort of the margin side of the equation. I think your entire tenure at Morgan -- at Microsoft has really been defined by good operational controls and ability to grow gross profit dollars well ahead of OpEx. Is that durable longer term? Is there still enough sort of efficiency gains at Microsoft to be able to keep that up over the medium term, if you will?
Satya Nadella:
Thanks so much, Keith, for the question. I mean, the way we see the results today reflect that, but more importantly, on a secular basis, as I think about -- I always go back to that number, which is 5% of the world GDP is tech spend, it’s projected to double. I think that doubling will happen in a more accelerated pace. And we feel well-positioned because of the innovation across the stack. Because if you think about it, what’s going to happen is every business, whether you’re a retailer or a manufacturer, in the service sector, public sector or private sector, digital adoption is the way you’re going to be both, resilient as well as transform the core business processes. And the strength we have is that entirety of the Microsoft Cloud stack, right? So, it’s not just about infrastructure or any application, it’s the entirety of what we do. And so, I think it is durable. Quarter-to-quarter, depending on what happened during the pandemic, depending on the segments that were impacted, for example, the consumer segments that were impacted are coming back and then they’ll normalize. Whereas in our case, we do, in fact, one of the things I love about sort of our exposure is both, it’s a worldwide exposure and it has got the right balance between the consumer segments and the enterprise business-to-business segment. So, it’s a very durable long-term growth prospect that we have tough competition, we need to keep innovating, which is what we’ll stay focused on.
Amy Hood:
And maybe turning to your margin question, and while I am obviously proud of the work we’ve done, Keith, that you referenced as a team on margins and returns, I would say, in general, our focus remains and has been for the duration of really Satya and I’ve work together along with the rest of the SLT on consistently moving our resources and talent to our highest growth and most differentiated places. When you do that in expansive total addressable markets in the way that I believe we’re focused on as an organization, you do see the type of operating leverage that you’re referring to in margins. And that along, as you see sort of mathematically with a shift in our revenue to higher overall gross margin segments, you do get the results we’ve seen. So, I feel very good about the work we’ve done. And as you heard, I’m quite optimistic about the opportunities we have to invest, leading into FY22 as well.
Operator:
Our next question comes from the line of Mark Moerdler with Bernstein Research.
Mark Moerdler:
Thank you very much for taking the question. And again, also, congrats on the quarter, and Amy, thanks for the details and color, especially in the guidance. So, I want to ask about seasonality in Azure. Traditionally, we’ve seen seasonality in the Azure numbers in Q4. And obviously, last year, we didn’t see it because of COVID, but we also didn’t see it this year. Has something changed that has changed the seasonality of the business? And does that continue going forward? And then, as a follow-up question, Keith asked about OpEx efficiency overall, but I’d like to ask specifically on the cloud. Is there any reason that cloud OpEx shouldn’t continue to grow slower than revenue, obviously, on an annual basis, not a quarterly basis? Thank you.
Amy Hood:
Thanks, Mark, for the question. Let me cover your first one, which is the seasonality in the Azure business. In some ways, Mark, some of that seasonality frankly was because Azure has two fundamental components. It’s got a consumption model as well as a per-user model. The per-user model, which as you well know is far more aligned to our end-of-year and can be more aligned to our end-of-year rhythms. It also can have more quarterly volatility in terms of accounting, in terms of revenue recognition, the same topic we often talk about when it comes to Microsoft 365 in terms of more in-quarter recognition. What you’ve seen is that did historically represent a larger component of Azure, so added volatility to Q4. As we’ve seen our consumption businesses grow and grow consistently, thus far becoming a larger percentage of Azure, you do have more stability, Mark. And so, you start seeing less of that volatility that we’ve historically seen from Q3 to Q4. We still have some of it, as we talked about, but I think it’s an interesting observation and it’s a very good question. In terms of your comment on cloud revenue and OpEx, yes, I do believe that’s durable. We get a lot of focus. We’ll continue to invest. There’s lots of opportunity there, but the market certainly warrants it.
Operator:
Our next question is coming from the line of Brent Thill with Jefferies.
Brent Thill:
Amy, a lot of questions on margins, I’m curious if you think there is the ceiling in the near term on margins, or do you feel that you’ve got an elevated flight level, if you will, and we shouldn’t have to be worrying about that level of margins? Can you just give us any more color as it relates to how you’re thinking about that? Thank you.
Amy Hood:
Well, I think for FY22 on operating margins, which is really where I focus most of my thoughts, as I said, when you exclude the useful life change, I feel very good about margin improvement in FY22. But, what sits behind that, Keith is -- I mean, sorry, Brent, is this focus on the first thing I said, which is with every operating expense dollar we invest, are we continuing to invest in the highest growth places? If you continue to invest in high-growth places with differentiation that customers care about and you add value, you continue to see improvements in this area. From time to time, I’m sure there’ll be quarters where that isn’t the case, if we have some mix shift in hardware, et cetera. But in general, over a longer period of time, you’ve seen us focus on this. And so, if you remove a little of the noise and some of the useful life changes and look back a few years, I do think you’d see the biggest needle mover being where we invest the dollars as opposed to the overall amount of them, which should grow based on the opportunity.
Operator:
Our next question comes from the line of Karl Keirstead with UBS.
Karl Keirstead:
Thanks very much. Amy, thank you for giving more formal Azure guidance for the next quarter. That’s very helpful. So, if Azure is going to remain stable in constant currency, I guess at 45%, and you had indicated that EMS growth should moderate, effectively, you’re saying that the consumption piece of Azure might accelerate in the September quarter. So, I’m wondering if you could unpack that a little bit. Is this as simple as prior period commitments ramping at an accelerated pace? I’d love to hear your thoughts. Thank you.
Amy Hood:
Thanks, Karl. I think, in general, you’ve got the right trajectory. And I do think it’s both things. You’ve heard me say, it’s both some of our core as well as premium SKUs. We’ve seen some nice execution. And I think Satya mentioned some of these differentiated places in the Azure stack, where I think we also can see some growth. Data services is a very good point where I feel like we’ve made a lot of progress, have a real differentiation, have seen some acceleration in the past couple of quarters.
Operator:
Our next question is coming from Mark Murphy with JP Morgan.
Mark Moerdler:
Satya, at the Ignite Conference a few months ago, you commented that cloud architectures have reached peak centralization. I’m wondering what developments are you seeing that inform your viewpoint. And Amy, do you sense uplift in some of those intelligent edge products such as Azure Stack or others contributing to the improvement in server products growth that we saw this quarter?
Satya Nadella:
Thanks so much for that question. A couple of things that are happening. One is that all up, even what we consider the cloud infrastructure is getting increasingly distributed. If you think about the approach we took to our data center architecture, the fact that we have more regions, is to meet, I would say, both the real-world needs for the computing architecture side but also the regulatory and data residency requirements. So, we feel we picked the right approach. And that’s paying dividends today just even in terms of our geographic coverage, our coverage of all of the regulatory requirements. Then, the second piece, of course, is distributed computing will remain distributed. And what we are seeing with edge is going to be the case where we will see more of both the old workloads with hybrid benefits and hybrid deployments as well as new workloads, right? So, if you take the AB InBev Digital Twin meets IoT type of scenario, that’s going to require a lot more compute close to their factories. And so, to me, those new scenarios -- or 5G, I mean, think about what AT&T is planning to do, which is a hybrid deployment in a completely new space where there is going to be compute that’s located to be able to take core network traffic and use cloud economics. So, that’s what we think of going forward, which is really compute will remain distributed, both because of their needs across geographies, regulation and the very nature of compute architecture.
Amy Hood:
And to the question you asked on how to think about the edge and where to see that in results, really, it shows up. This is one where I would focus on the overall server products and cloud services number, which I think, Mark, was at the heart of your question because through our purchasing vehicles, the most effective way to purchase for flexibility with and across the edge in the cloud is sometimes some of the on-prem licensing with hybrid rights. So, you do see that both in our Azure results but also depending on how it’s purchased and server KPI.
Operator:
Our next question comes from Brent Bracelin with Piper Sandler.
Brent Bracelin:
A question for you really around $10 million-plus contracts. You called out momentum this quarter and last quarter. My question is around the drivers of these large enterprise commitments. Is this driven by just the larger scope of deals, or are you seeing kind of broader attach rate across the whole breadth of Microsoft Cloud products? Thanks.
Amy Hood:
Thanks, Brent. Maybe, Satya, I’ll take this one first and if you want to add anything. Brent, unfortunately, I’m going to answer it’s everything, and let me talk about why I say that. When you see the size of the contracts increase, it’s about the entire scope of what’s offered under the Microsoft Cloud. We’re seeing both really strong renewals of our core contracts, really strong additions across Dynamics, Power Apps, Power Automate, M365, premium SKUs, security, compliance, voice, which, of course, increases those commitment sizes. And you’re seeing the addition of Azure commitments, which we often talk about as these multiyear longer-term contracts. And so, then you do, of course, see them just have longer duration on -- especially in the case of Azure. So, in many ways, what we focus on are the components that make up the larger contracts is each component being additive to selling the value that’s present across all of our pieces of the Microsoft Cloud. And this was a good execution quarter for us. You see it in the bookings number even more. When you have a declining expiry base and then bookings growth that’s that high you have to do all those things well. And that’s I think really what’s reflected ultimately and transactionally, meaning those larger $10 million-plus contracts being done.
Operator:
Our next question comes from Alex Zukin with Wolfe Research.
Alex Zukin:
I guess my main question maybe for Satya, you’ve taken -- you’ve noted the future of work having changed, and you talked about the fusion of Teams into both, the application stack, the operating system stack and really amongst the entire Microsoft portfolio. Is that driving -- given the acceleration you’re seeing in Dynamics, can you talk to the fact, is that driving larger deals, new bites at the apple, or how is that changing the landscape? And how do you think about that versus what your competitors are doing?
Satya Nadella:
Yes. That’s a great question. Thanks for that. Multiple things happening and both -- some of them are independent secular growth trends and they do reinforce each other. Let’s just take Dynamics. It’s probably one of the most exciting things we are seeing is that coming out of this pandemic, there is an absolute new chapter for a complete new suite all the way from whether it’s sales, to customer service, to marketing, to supply chain, or digital manufacturing, that’s all going to be re-implemented. So, there’s going to be a complete new cycle of business process automation that is going to be AI-first and collaboration-first. And that second part is where that intersection between Teams and Business Process or Dynamics comes through, because you do not want to have a system of record for anything, whether it is a customer or a part or a forecast that you don’t want to collaborate on, that you don’t want to communicate on. And by the way, the communications and the collaboration artifacts are part of the record. And that’s what I think that this new generation of software will enable. And so, you see it in two fronts. One is, Teams has become a platform, not just for Dynamics, even for Salesforce, for SAP, for Adobe, for ServiceNow. They’re all building great integrations into Teams and we’ll foster that. And Dynamics itself of course will integrate deeply with Teams and embed Teams or Azure Communication Services. So, when you think about our omnichannel customer service module, it doesn’t look like anything that -- from two years ago. It’s a completely rebuilt omnichannel customer service system, which has all the communication functionality built in. So, it’s a pretty exciting space. And it also speaks to a lot of the questions around where is the margin, how is it going to sort of evolve? I think tracking what’s happening with Power Platform, Dynamics and Teams, I think probably and its intersection to even some of our data layers in Azure is perhaps the best indication of some of our competitive differentiation at scale already.
Operator:
Our final question comes from the line of Keith Bachman with Bank of Montreal.
Keith Bachman:
Amy, I wanted to direct this to you and go back to margins for a second. Is there any comments or color that you could provide? I know you said you focused on the operating margin side, but on the trends that you anticipate this year in ‘22 around gross margins with or without the depreciation schedules. Part B is, on the last quarter call, you indicated that operating expenses might grow kind of mid-teens or low teens, I should say, in ‘22. I was wondering if you would want to update the comments on how we should be thinking about operating expense trends as we look at FY22. Thank you.
Amy Hood:
Thanks, Keith. When I think about your operating expense comments, no, I don’t have any update to that. I think if you think about our headcount growth at 12%, plus through the year, continuing to invest in some of the places where we saw savings through the year on COVID, I would expect that that is still a good placeholder for people as we work through the year. I mean, with the opportunity we see in the market, I think it supports that level. And given our execution, when we do invest, which leads me to margin, I feel very good about that. At the gross margin level, we’ll continue I feel very good always focused on, which is continuing across our cloud services to see improving margins. You’ll continue to see a mix shift to Azure, given the growth we expect there. And we’ll continue to see gross margin improvements across individual services that make up many of our components across the Company. So, in general, I feel like the gross margin trends are quite healthy heading into ‘22.
Brett Iversen:
Thanks, Keith. So, that wraps up the Q&A portion of today’s earnings call. Thank you for joining us today. And we look forward to speaking with all of you soon.
Amy Hood:
Thank you, everyone.
Satya Nadella:
Thank you.
Operator:
Ladies and gentlemen, this concludes today’s conference. We thank you for your participation, and you may disconnect your lines at this time.
Operator:
Greetings, and welcome to the Microsoft Fiscal Year 2021 Third Quarter Earnings Conference Call. At this time, all participants are in a listen-only mode. A question-and-answer session will follow the formal presentation. [Operator Instructions] And as a reminder, this conference is being recorded. It is now my pleasure to introduce your host, Brett Iversen, General Manager, Investor Relations. Thank you. You may begin.
Brett Iversen:
Good afternoon, and thank you for joining us today. On the call with me are Satya Nadella, Chief Executive Officer; Amy Hood, Chief Financial Officer; Alice Jolla, Chief Accounting Officer; and Keith Dolliver, Deputy General Counsel. On the Microsoft Investor Relations website, you can find our earnings press release and financial summary slide deck, which is intended to supplement, our prepared remarks during today’s call and provides a reconciliation of differences between GAAP and non-GAAP financial measures. Unless otherwise specified, we will refer to non-GAAP metrics on the call. The non-GAAP financial measures provided should not be considered as a substitute for or superior to the measures of financial performance prepared in accordance with GAAP. They are included as additional clarifying items to aid investors in further understanding the Company’s third quarter performance in addition to the impact these items and events have on the financial results. All growth comparisons we make on the call today relate to the corresponding period of last year, unless otherwise noted. We’ll also provide growth rates in constant currency when available as a framework for assessing how our underlying businesses performed, excluding the effect of foreign currency rate fluctuations. Where growth rates are the same in constant currency, we’ll refer to growth rate only. We will post our prepared remarks to our website immediately following the call until the complete transcript is available. Today’s call is being webcast live and recorded. If you ask a question, it will be included in our live transmission, in the transcript and in any future use of the recording. You can replay the call and view the transcript on the Microsoft Investor Relations website. During this call, we will be making forward-looking statements, which are predictions, projections or other statements about future events. These statements are based on current expectations and assumptions that are subject to risks and uncertainties. Actual results could materially differ because of factors discussed in today’s earnings press release, in the comments made during this conference call and in the Risk Factors sections of our Form 10-K, Forms 10-Q and other reports and filings with the Securities and Exchange Commission. We do not undertake any duty to update any forward-looking statement. And with that, I’ll turn the call over to Satya.
Satya Nadella:
Thank you, Brett. It was a record quarter powered by our continued strength of our commercial cloud. Over a year into the pandemic, digital adoption curves aren't slowing down. In fact, they're accelerating and it's just the beginning. Digital technology will be the foundation for resilience and growth over the next decade. We are innovating and building the cloud stack to accelerate the digital capability of every organization on the planet. Now, I'll highlight our growing opportunity and momentum starting with Azure. As the world's COGS become more digital, computing will become more ubiquitous and decentralized. We are building Azure to address organizations' needs in a multi-cloud multi-edge world. We have more data center regions than any other provider, including new regions in China, Indonesia, Malaysia as well as United States. Azure has always been hybrid by design and we are accelerating our innovation to meet customers where they are. Azure Arc extends the Azure control plane across on-premise, multi-cloud, and the edge and they're going further with Arc-enabled machine learning and Arc-enabled Kubernetes. Companies like Fujitsu and KPMG are using Arc to simplify hybrid management and run Azure data services anywhere. Our differentiation across the cloud and the edge is driving deeper and more strategic partnerships with leading companies in every industry from Total and Repsol and Energy to Kaiser Permanente in healthcare and Amadeus in travel. Now to data and analytics. Core to the competitiveness of every company going forward will be their ability to turn data into predictive and analytical power. The next-generation analytics service, Azure Synapse, accelerates time to insight by bringing together, data integration, enterprise data warehousing and big data analytics into one unified service. No other provider offers the limitless scale, price performance and deep integrations of Synapse. With Spark integration, for example, organizations can handle large-scale data processing workloads. With Azure machine learning, they can build advanced AI models. With Power BI, anyone in the organization can access insights. We are seeing adoption from thousands of customers, including AB InBev, Dentsu and Swiss Re. Queries performed using Synapse have increased 105% over the last quarter alone. We are leading in hyperscale SQL and non-SQL databases to support the increasing volume variety and velocity of data. Customers continue to choose Azure for their relational database workloads with SQL Server on Azure VMs use, up 129% year-over-year. And Cosmos DB is the database of choice for cloud-native app development at any scale. Transaction volume increased 170% year-over-year. Now on to developers. As every organization looks to build its own digital capability, they will need to modernize existing apps, build new apps and have a standard way of doing both. We offer the most popular tools to help developers rapidly grow from idea to code and code to cloud. Visual Studio has more than 25 million monthly active users and GitHub is home to nearly 65 million developers. Over the past 12 months, the number of monthly active organizations using GitHub increased 70%. In fact, some of the most groundbreaking technological achievements of the past year, including critical COVID-19 vaccine trials, as well as the first powered flight on Mars were only possible because of the contributions of the open-source communities on GitHub. At the PaaS layer, we are innovating to help developers infuse AI into the solutions they build. Large-scale AI models are becoming platforms and we've seen dramatic advances in research and development by OpenAI whose models are trained and hosted exclusively on Azure. GPT-3 is generating 4.5 billion words per day on average with hundreds of apps in production across a range of industries. With Azure Cognitive Services, organizations can build applications that see, hear, speak, search, understand and accelerate decision-making. New capabilities enable developers to add semantic search to their apps and help companies like AT&T, Duolingo and Progressive build custom neural voices for their products. And we're doing -- going further with Azure Percept, a complete platform from silicon to service, which simplifies the process of developing, training and deploying AI at the edge. As the virtual and physical worlds converge, the metaverse comprised of digital twins, simulated environments and mixed reality is emerging as a first-class platform. We are leading and seeing traction across public and private sector. Bentley Systems is building a digital twin of the city of Dublin to reimagine urban planning used our Azure Digital Twins as well as Azure IoT. PepsiCo is simulating its manufacturing processes to improve product consistency using our autonomous systems platform. And from Airbus and Toyota to L'Oreal and Intel, customers in every industry are transcending space and addressing complex challenges using mixed reality. The U.S. Army, for example, will use HoloLens-based headset augmented with our cloud services. The new Microsoft Mesh builds on this momentum allowing for holographic interactions with true presence in a natural way on any device. We've already seen early adoption by Accenture, which is using mesh to build immersive virtual office experiences. Power Platform is becoming the next-generation business process automation and productivity suite for domain experts in all functions. We have taken a unique approach to what is an expansive and high-growth TAM, bringing together robotic process automation, low-code, no-code tools, virtual agents and business intelligence. Using power platform and domain -- any domain experts can automate a workflow, create an app, build a virtual agent or analyze data rapidly driving productivity gains across the organization through smart automation. Just like Office-revolutionized productivity gains for knowledge workers, Power Platform will do the same for domain experts. All up Power, Platform is being used by nearly 16 million monthly active users, up 97% year-over-year. Revenue increased 84% year-over-year. Telstra, T-Mobile, Toyota North America and Unilever have all built centers of excellence for Power Platform with thousands of workers who are using those low-code, no-code tools to build apps and workflows for everything from COVID-19 screening to product quality control. In robotic process automation, Coca-Cola saved months of development time by integrating Power Automate with legacy systems to automate shipment verification, payroll processing and much more. And in analytics, Daimler chose Power BI to surface insights across the organization, while maintaining the highest levels of security. Now on to business applications. Dynamics 365 had a breakthrough quarter as companies turn to intelligent business applications to adapt and grow. Revenue increased 45% as we continue to take share from competition. We are adding capabilities across Dynamics 365 to address organization's most pressing challenges. New integrations with Teams make it simple to meet, chat, call and collaborate directly within Dynamics 365. A new Dynamics 365 Intelligent Order Management helps company’s support omnichannel fulfillment. We are seeing increased adoption of Dynamics 365 across every industry from ABN AMRO in Financial Services to BMW in automotive. More broadly across the Microsoft Cloud, we are leading with industry and cross-industry solutions and expanding our investments to help organizations use our complete tech stack along with industry specific customizations to improve time to value, increase agility and lower costs. This quarter we introduced new industry clouds for financial services, manufacturing and nonprofits, building on the momentum of existing clouds for health care and retail. And our pending acquisition of Nuance will bring our solutions directly into the physician patient loop, which is central to health care delivery. Now on to LinkedIn. We once again saw record engagement as LinkedIn's 756 million members use the network to connect, learn, create content, and find jobs. Conversations increased 43%, content share was up 29%, and the hours on LinkedIn increased by 80%. We are helping creators use LinkedIn to expand their economic opportunity, thousands of expert instructors are monetizing their content on LinkedIn Learning. Freelancers can now attract clients with dedicated pages. And with the creator mode, members can build a following and engaged communities. In a world facing a growing skills gap, we are helping employers create feedback loops between skills, learning, credentials, and jobs. 60% of the Fortune 500 use LinkedIn Learning to skill and upskill their employees. Nationwide Insurance, for example, is using LinkedIn Learning to provide personalized curriculum to 26,000 associates. And new tools bring together courses with skills assessments helping companies like BlackRock, Gap and TaskRabbit source job candidates based on proven proficiencies. Businesses continue to turn to LinkedIn as the trusted way to reach professionals ready to do business. LinkedIn Marketing Solutions revenue was up more than 60% year-over-year. Over the past 12 months revenue has surpassed $3 billion and is growing nearly three times faster than the B2B digital advertising market. Now on to Microsoft 365 and Teams. Hybrid work will require a new operating model. That's why we built Teams as the organizing layer for all the way people work, learn, and collaborate. Teams now has over 145 million daily active users, almost double the number a year ago. In markets where employees have returned to the workplace including Australia, China, New Zealand, South Korea and Taiwan we have seen usage continue to grow. And the number of organizations with more than 1,000 users integrating their third-party and line of business applications with Teams has increased nearly 3x year-over-year. We're accelerating our innovation, adding more than 300 features over the past year including more than a hundred new capabilities so far in 2021. New inclusive meeting experience for hybrid work including custom gallery views enable anyone to be seen, heard and participate whether they are at-home, in a meeting room, at an office or on a factory floor. And customers like GM and Sanofi are using Teams for unified communications including for voice. Teams is extending beyond communications, creating an entirely new category of modern collaborative applications as organizations use Power Platform to build custom apps, bots and workflows within teams. American Airlines, for example, highlighted in their earnings call the cost savings it's driving by using a Power app within Teams to help their frontline workers manage critical data operations. Teams is transforming not only internal collaboration, but companies how they do business. We added support for shared workspaces with people outside the organization and we are seeing Teams used for everything from virtual retail showrooms and personal shopping to interactive webinars. We introduced Microsoft Viva this quarter creating a new market category for employee experience. Viva brings together knowledge, learning, communication and insights in an integrated experience directly within Teams and Microsoft 365. Companies like Coca-Cola and Unilever will use Viva to help their employees thrive in a new era of hybrid work. All up Microsoft 365 users generated more than 38 billion collaboration minutes in a single day this quarter. Office 365 now has nearly 300 million paid seats. And organizations across the private and public sector like the City of Helsinki, Bausch Health, Stryker are increasingly choosing our premium offerings for advanced security, compliance voice and analytics. People are turning to Windows PCs more than ever to stay connected productive and secure. Windows 10 now has more than 1.3 billion monthly active devices and Microsoft 365 consumer surpassed 50 million subscribers for the first time. Now on to security. The threat landscape has never been more complex or challenging and security has never been more critical to our customers. This is driving increased demand for our end-to-end capabilities across identity, security compliance and management backed by cloud-scale AI and human expertise encompassing all clouds and all platforms. What differentiates us and drives customer value is the interconnection between identity endpoint apps, cloud data and infrastructure across our cloud-native XDR and SIEM. All informed by our operational security posture, which analyzes more than eight trillion signals each day. Our approach enables organizations to adopt a Zero Trust architecture, while also reducing the complexity cost and risk created by stitching together point solutions. That's why more than 400,000 customers use our offerings including many of the world's most established firms like Boston Consulting Group, HCA Healthcare, Lowe's and UBS. And Signal is using Azure Confidential Computing to protect the data and use for its millions of customers. We are going further to help protect organizations. We are delivering on our ambition to eliminate passwords introducing password-less sign-in to Azure AD. Our Azure AD paid customer base has more than doubled year-over-year to over 300,000, new capabilities in Microsoft 365 Defender help organizations better understand, prevent and mitigate active threats. Defender has blocked 30 billion threats on e-mail and nearly seven billion on endpoints over the past 12 months alone. And our compliance manager now offers more than 300 out-of-the-box assessments for regulations such as GDPR. Now on to gaming. We're expanding our opportunity as we help both gamers and creators play, connect and build across communities on any device. People are turning to Xbox more than ever to play and chat with friends and we saw record engagement this quarter led by the strength on and off console. With Game Pass we are redefining how games are distributed played and viewed. Just last week we added cloud gaming via the browser expanding our reach across PC and mobile. Content is the flywheel behind the services growth. And upon the closing of our acquisition of ZeniMax Media this quarter we made 20 of the world's most iconic and beloved games accessible via Game Pass with more to come. As games evolve into metaverse economies, we are building new tools to help anyone sell creations on our platform. Minecraft is nearly 140 million monthly active users up 30% year-over-year making it one of the leading platforms in the creator economy. Creators have generated over $350 million from more than one billion downloads of mods, add-ons and other experiences in Minecraft. This is not counting and including activity outside of our marketplace. We are also seeing a vibrant marketplace emerge in Flight Simulator with partners now able to sell content directly within the game. In closing, we're innovating across the entire tech stack as we differentiate and lead in areas that will be critical to the success of every customer going forward. I'm optimistic about our opportunity ahead. With that I'll hand it over to Amy who will cover our financial results in detail and share our outlook and I look forward to rejoining you for questions.
Amy Hood:
Thank you, Satya and good afternoon everyone. My comments today reflect the impact of the ZeniMax acquisition for approximately three weeks this quarter as well as our outlook. There is no impact from the Nuance acquisition that is expected to close by the end of the calendar year. Our third quarter revenue was $41.7 billion, up 19% and 16% in constant currency and earnings per share was $1.95 and increased 39% and 34% in constant currency when adjusted for the tax benefit related to the recent India Supreme Court decision on withholding taxes. Many trends across industries, customer segments, and geographical markets continued to improve, which coupled with strong execution by our sales and partner teams, drove another quarter of double-digit top and bottom-line growth. In our commercial business accelerating digital transformation enabled by our unique Microsoft Cloud value, drove healthy demand for our hybrid and cloud offerings. Strong Azure consumption, increased platform commitments, and higher usage of Teams Power Platform and our security offerings were key beneficiaries. Within our small and medium business customer segment, continued improvement in cloud purchasing trends more than offset transactional licensing weakness. And in LinkedIn's Talent Solutions business, annual contracts and job postings improved with the job market. In our consumer business, Windows OEM and Microsoft 365 consumer subscriptions benefited from a much stronger than expected PC market despite significant ongoing constraints in the supply chain. Improvement in the advertising market again benefited our Search and LinkedIn businesses and in gaming, we continue to see record engagement and strong monetization across our platform as well as demand that significantly exceeded supply for Xbox Series X and S consoles. Moving to our overall results, commercial bookings growth was ahead of expectations increasing 39% and 38% in constant currency on a growing expiration base and low prior year comparable. Growth was driven by consistent execution across our core annuity sales motions and an increase in the number of larger long-term Azure contracts. As a result, commercial remaining performance obligation increased 31% and 32% in constant currency to $117 billion with a roughly equivalent split between the revenue that will be recognized within and the portion beyond the next 12 months and our annuity mix increased two points year-over-year to 94%. Commercial cloud revenue also better than expected grew 33% and 29% in constant currency to $17.7 billion. Commercial cloud gross margin percentage expanded three points year-over-year to 70%, driven by the change in accounting estimate for the useful life of server and network equipment assets. Excluding this impact, commercial cloud gross margin percentage was up slightly with improvement in Azure gross margin mostly offset by sales mix shift to Azure. With a weaker US dollar, FX increased revenue growth by approximately three points about one point more favorable than anticipated. FX increased COGS and operating expense growth by approximately two points, both in line with expectations. Gross margin dollars increased 19% and 16% in constant currency. Gross margin percentage was 69% relatively unchanged year-over-year with roughly one point of favorable impact from the change in accounting estimate noted earlier. Excluding this impact, company gross margin percentage was down, driven by strong revenue growth in cloud and gaming that resulted in sales mix shift. Operating expense increased 5% and 3% in constant currency, lower than anticipated, primarily driven by investments that shifted to future quarters. Overall, company headcount grew again this quarter up 12% year-over-year, reflecting our focused investments across key areas like cloud engineering, sales, and customer deployment. Year-over-year growth in operating expense includes roughly two points of impact from continued COVID-related savings. Operating income increased 31% and 27% in constant currency and operating margins expanded four points year-over-year to 41% including nearly two points of favorable impact from the change in accounting estimate and roughly one point of favorable impact from COVID-related savings. Now to our segment results. Revenue from productivity and business processes was $13.6 billion and grew 15% and 12% in constant currency, primarily driven by Office 365 and LinkedIn. Office Commercial revenue grew 14% and 10% in constant currency. Office 365 Commercial revenue grew 22% and 19% in constant currency, again driven by installed base expansion across all workloads and customer segments as well as higher ARPU. Demand for our high-value security, compliance and voice offerings drove strong momentum in E5 again this quarter. Paid Office 365 commercial seats grew 15% year-over-year to nearly $300 million with acceleration to the cloud in our small and medium business segment and a recovery in growth in our first-line worker offerings. The accelerated cloud adoption, negatively impacted Office Commercial licensing, which declined 25% and 27% in constant currency, a bit below expectations. In Office Consumer, revenue grew 5% and 2% in constant currency, slightly below expectations, primarily due to transactional weakness in Japan. Microsoft 365 consumer subscriptions grew to $50.2 million, up 27% year-over-year. Dynamics revenue grew 26% and 22% in constant currency, better than expected, driven by Dynamics 365 revenue growth accelerating to 45% and 40% in constant currency with particular strength in Power Apps in our finance and operations offering. LinkedIn revenue increased 25% and 23% in constant currency, ahead of expectations. Our Marketing Solutions business accelerated again this quarter to 64% revenue growth. Segment gross margin dollars increased 15% and 12% in constant currency and gross margin percentage was relatively unchanged year-over-year with nearly 2 points of favorable impact from the change in accounting estimate. Operating expense increased 4% and 2% in constant currency and operating income increased 26% and 20% in constant currency including 4 points due to the change in accounting estimate. Next, the Intelligent Cloud segment. Revenue was $15.1 billion, ahead of expectations, increasing 23% and 20% in constant currency. Server products and cloud services revenue increased 26% and 23% in constant currency, ahead of expectations. Azure revenue grew 50% and 46% in constant currency, better than anticipated, driven by continued strength in our consumption-based business. And in our per user business growth in our Enterprise Mobility and Security installed base accelerated again this quarter, up 30% to over 174 million seats. And on a strong prior year comparable that benefited from the end of support for Windows Server 2008, our on-premise's server business increased 3% and was relatively unchanged in constant currency with strong annuity performance, driven by continued customer preference for our hybrid and premium offerings. Enterprise Services revenue grew 10% and 8% in constant currency with better-than-expected performance in Microsoft Consulting Services. Segment gross margin dollars increased 27% to 24% in constant currency. Gross margin percentage increased 2 points year-over-year with roughly 2 points of favorable impact from the change in accounting estimate. Operating expense increased 12% and 10% in constant currency and operating income grew 41% and 36% in constant currency with roughly 7 points of favorable impact from the change in accounting estimate. Now to More Personal Computing. Revenue was $13 billion increasing 19% and 16% in constant currency with better-than-expected performance in gaming, Windows OEM and Search. In Windows, the stronger PC market resulted in overall OEM revenue growth of 10%, driven by continued customer demand. OEM non-Pro revenue grew 44% and OEM Pro revenue declined 2% on a prior year comparable that included the end of support for Windows 7. Windows commercial products and cloud services grew 10% and 7% in constant currency with a lower-than-expected mix of in-quarter recognition from multiyear agreements. In Surface, revenue grew 12% and 7% in constant currency lower than expected, primarily due to execution challenges in the commercial segment. Search revenue ex TAC increased 17% and 14% in constant currency benefiting from the improved advertising market noted earlier. And in Gaming, revenue increased 50% and 48% in constant currency. Xbox hardware revenue grew 232% and 223% in constant currency driven by our new consoles. Xbox content and services revenue, which now includes ZeniMax grew 34% and 32% in constant currency with better-than-expected performance of first-party titles, particularly Minecraft. Segment gross margin dollars increased 14% and 11% in constant currency. Gross margin percentage decreased two points year-over-year driven by sales mix shift to gaming. Operating expense decreased 3% and 4% in constant currency and operating income grew 27% and 22% in constant currency. Now back to total company results. Capital expenditures including finance leases were $6 billion in line with expectations driven by ongoing investment to support growing global demand from increased customer usage of our cloud services. Cash paid for PP&E was $5.1 billion. Cash flow from operations was $22.2 billion and increased 27% year-over-year driven by strong cloud billings and collections. Free cash flow was $17.1 billion, up 24%. Other income and expense was $188 million higher than anticipated, primarily driven by net gains on investments. As a reminder, we are required to recognize mark-to-market gains or losses on our equity portfolio. Our non-GAAP effective tax rate was approximately 14%. And finally, we returned $10 billion to shareholders through share repurchases and dividends. Now let's move to the outlook. As a reminder in Q4, we begin to see growth rates that reflect the first full quarter impact of COVID-19 a year ago both across revenue and operating expenses. Last year across Windows, OEM, Gaming and Surface we saw surges in purchasing and usage that will negatively impact Q4 growth rates. In our Search and LinkedIn businesses, Q4 growth rates will be positively impacted given the advertising and job markets a year ago. And in our transactional business, the slowdown in purchasing in Office and Server last year will benefit Q4 growth rates, particularly in our small and medium business segment. Next in our largest quarter of the year, we expect the accelerating trends Satya discussed, our differentiated market position and continued solid execution to results in another strong quarter. Growth in commercial bookings should again be healthy, but impacted by a declining expiry base. As always, an increasing mix of larger long-term Azure contracts, which are more unpredictable in their timing can drive quarterly volatility in bookings. Commercial cloud gross margin percentage should increase roughly four points year-over-year with less than two points from the change in accounting estimate. As a reminder, the favorable impact continues to lessen over time. Excluding the accounting change, Q4 gross margin percentage will also benefit a bit from investments we made a year ago to support increased usage needs in remote work scenarios. Longer term commercial cloud gross margin percentage will continue to be impacted by revenue mix shift to Azure, increased usage of our productivity and collab solutions and ongoing strategic investments to support our customers' success. In capital expenditures, we expect a sequential increase on a dollar basis as we continue to invest to meet growing global demand for our cloud services. Now to FX. Based on current rates, we expect FX to increase total company Productivity and Business Processes and Intelligent Cloud revenue growth by approximately three points, More Personal Computing revenue and total operating expense growth by approximately two points and COGS growth by approximately one point. Next to our segment guidance. In Productivity and Business Processes, we expect revenue between $13.8 billion and $14.05 billion. In Office Commercial, revenue growth will again be driven by Office 365 with healthy seat growth and upsell opportunity to E5. In our on-premises business, we expect revenue to decline in the high teens consistent with the ongoing customer shift to the cloud. In Office consumer, we expect mid to high teens revenue growth driven by continued momentum in Microsoft 365 consumer subscriptions against the low prior year comparable impacted by the transactional purchasing weakness noted earlier. In LinkedIn, we expect revenue growth in the mid-30% range, driven by continued strong engagement on the platform and improvements in the advertising and job markets. And in Dynamics, continued momentum in Dynamics 365 will drive revenue growth similar to last quarter. For Intelligent Cloud, we expect revenue between $16.2 billion and $16.45 billion. In Azure, revenue will again be driven by strong growth in our consumption-based business. And our per user business should continue to benefit from Microsoft 365 suite momentum, though we expect some moderation in growth rates given the size of the installed base. In our on-premises server business, we expect revenue growth in the mid-single digits, driven by continued demand for our hybrid and premium annuity offerings against a low prior year comparable and the transactional purchasing noted earlier. And in Enterprise Services, revenue growth to be roughly in line with last quarter. In More Personal Computing, we expect revenue between $13.6 billion and $14 billion. In Windows, overall revenue should grow mid-single digits driven by Windows Commercial products and cloud services growth and continued demand for PCs, partially offset by ongoing supply chain impacts and the comparable noted earlier. In Surface on a strong prior year comparable, we expect revenue to decline in the mid-teens as we work through the supply chain and executing challenges noted earlier. In Search ex TAC, we expect revenue growth in the mid-40s driven by improvements in the advertising market. In gaming, we expect revenue growth in the mid- to high single-digits. Significant demand for the Xbox Series X and S will continue to be constrained by supply. And on the strong prior year comparable, we expect Xbox content and services revenue to decline in the mid- to high single-digits. Now back to company guidance. We expect COGS of $13.7 billion to $13.9 billion and operating expense of $13.1 billion to $13.2 billion. As a reminder, in operating expense in Q4, we will benefit from continued COVID-related savings as well as the prior year comparable, which included roughly four points of impact from a $450 million charge related to the realignment of our retail store strategy. In other income and expense, interest income and expense should offset each other. And finally, we expect our Q4 effective tax rate to be approximately 16%. Now I'd like to share some closing thoughts as we look to next fiscal year. Overall, we have performed well through three quarters of our fiscal year in a challenging environment, and we fully expect a strong Q4 to lay the foundation for FY 2022. We will, of course, continue to focus on delivering strong revenue growth in the short term. But even more importantly, this year has reinforced the critical importance of investing boldly to capture the significant list of opportunities ahead of us. Excellence in daily execution, coupled with a thoughtful vision for the future that creates value as well as opportunity for our customers globally will lead to long-term revenue and profit growth. With that, Brett, let's go to Q&A.
Brett Iversen:
Thanks, Amy. We'll now move to Q&A. Out of respect for others on the call, we request that participants please only ask one question. Operator, can you please repeat the instructions?
Operator:
Absolutely. [Operator Instructions] Our first question comes from the line of Keith Weiss with Morgan Stanley. Please proceed with your question.
Keith Weiss:
Excellent. Thank you, guys, for taking the question and great quarter. I guess this is a question both for Satya and Amy. We're seeing these really great commercial bookings results come through 39% growth in the current quarter. And Satya, you've been talking to us a lot about these more strategic deals and the acceleration of digital transformation. Can you give us a little bit of color of what comes in these more strategic deals? How does it change the dynamics of what types of solutions people are using for Microsoft, the scope of sort of how deeply you're getting into these customers and sort of how much of the IT budget you're getting? And then maybe talk to us a little bit about the timeframe for which this comes into revenues. What should our expectation be when you get one of these big strategic deals? How long does it take to really ramp up this customer onto the broader Microsoft platform?
Satya Nadella:
Thank you, Keith, for the question. I think we feel very good both, I would say, of consumption and usage today, as well as, as you mentioned, the bookings because both of those at any given point in time is what we look at. The overall approach to the Microsoft Cloud, if you look at the breadth of what any customer may be doing with us, they may be doing hybrid cloud infrastructure with us. They may be, for the first time, doing Tier 1 workloads on the cloud with us, right, whether it's in core financials or in retail or in health care. Also they could be deploying their centers of excellence around Power Platform. And Power Platform sits at the intersection of pretty much Dynamics, Azure and Teams, for example. And of course, we're seeing the growth of Teams and Teams, as I've always maintained, is not just about one thing. It's not about just meetings or it's not about just chat. But most importantly, it's a platform that drives in fact line of business and business application termination inside of a collaboration workflow. And so that's what we're seeing. And then the other thing I would say that we are now seeing is also that industry level differentiation of the all-up Microsoft cloud. So whether it's in retail, whether it's in healthcare or in financial services, we feel that we now can bring the power of the entire cloud together in a much more strategic way.
Amy Hood:
And maybe just to build on what Satya was saying, Keith, if you think about bookings or the remaining performance obligation, what I tend to think of is, when you hear those words, I think, often we pivot toward these Azure contracts we talk a lot about because they create some volatility. But really, the foundation for these long-term strategic contracts is the Microsoft Cloud holistically. So what you'll see is not just Office 365, but the suite of Microsoft 365. You'll see higher-level additions of security or compliance workloads. You'll see Dynamics 365 as a pillar with Power Platform, because they're spanning end-to-end industry solutions to combine it back to what Satya is saying. So you see it add a good bookings number, which is fundamentally about, do you renew what's up for renewal, do you add workloads, do you add users and do you -- and does it have a component of an Azure commitment. All of those things together are what creates this change. And if you look at remaining performance obligation, you see there a good bit of it, that's going to be recognized in the next 12 months and another equally balanced portion that's beyond that. So it's not all long-term. This transition happens quickly, usage builds, it's both per user, it's also for workload and it's consumptive based. So it's really a more holistic view that I would have people take as opposed to thinking about an Azure contract as long dated.
Keith Weiss:
Okay, Amy. Thank you, guys.
Brett Iversen:
Operator, next question, please?
Operator:
Thank you. The next question is from the line of Brent Thill with Jefferies. Please proceed with your question.
Brent Thill:
Thanks. Satya, on healthcare, if you could just frame your aspirations long-term, where you'd like to be in this industry? And if you could just comment on where you still think the lowest hanging fruit is as it relates to the opportunity set, specifically building on the Nuance acquisition?
Satya Nadella:
Sure, Brent. Thanks for the question. When I look at the industry cloud opportunities, we think of healthcare is a very critical opportunity for us and a huge and expansive addressable market. If you think about as a percentage of GDP, obviously, healthcare is significant. And fundamentally, when I think about the provider market, in particular, digital tech is going to play a huge role for every provider to do the things that they care the most about, which is improve the patient outcomes and reduce cost and reduce the burden on the physicians. So that's where the Nuance acquisition is a great fit for us. We've been partnered with them. It also enhances our platform approach, Brent. What we have always done has gone into an industry with a platform and an ecosystem approach. For example, with Nuance, they've done a fantastic job of taking what's perhaps the most defining technology of our times, which is AI and applying it to healthcare, which is the most important application space. And they've done that again by really partnering, partnering deeply with EMR systems and the rest of the healthcare ecosystem ultimately to benefit the providers. And so we're really looking forward to that acquisition closing and we're already partnered with them in our cloud. But this allows us to take that and integrate more deeply with what we're doing with Teams and some of our AI capabilities even more deeply. And we think we can add a significant amount of value both to our partners in the healthcare ecosystem as well as most importantly to the providers.
Brent Thill:
Thank you.
Brett Iversen:
Thanks, Brent. Operator, next question please.
Operator:
Thank you. Our next question is from Mark Moerdler with Bernstein Research. Please proceed with your question.
Mark Moerdler:
Thank you very much and again congratulations on the quarter and how well the company is executing. I'd like to change gear a little bit and drill in a bit on the Dynamics 365 business. Frankly, was this part of any other company or even a standalone business, it would be such a center of enthusiasm by investors given how fast it's grown. Satya, when you said Dynamics 365 is taking share from competitors, are you talking about ERP or CRM or is it both? Or is it something different? And what are the key drivers of that strength and growth? And how sustainable do you believe that is? Thank you.
Satya Nadella:
Thanks so much for the question, Mark. And first of all, we're very, very excited about what's happening again with Dynamics 365. And when you ask where is the share coming and where is the growth coming? It's coming from all those categories. But the most interesting thing is, as somebody wants to deploy even an omni-channel solution, for example, in a world where what's physical and what is digital need to come together, unlike anything before because the pandemic is bringing about such structural change. You need both, that federated inventory management, distributed inventory management system I referenced in my remarks. And you need the customer insights product that is probably one of the fastest-growing modules, which is that 360-degree view on customers and customer engagement and then including the supply chain. So bottom line is that, every customer is looking to digitize and bring together the data silos, in fact, silos of CRM and ERP systems. And that's probably one of the most interesting things we have observed is, it's not about replacing even an existing ERP or an existing CRM, it's about buying Dynamics and helping them bridge even some of the disparate CRM and ERP systems they may have. So we do see this, as a huge opportunity as the world modernizes and puts in a complete next-generation, more proactive versus reactive business systems. And that's what Dynamics has been architected for. So I feel like coming out of this pandemic and the architecture and all the hard work that team has done over the multiple years now, positions us very well.
Mark Moerdler:
Thank you. I much appreciate it.
Brett Iversen:
Thanks Mark. Operator, next question please.
Operator:
Thank you. The next question is from Karl Keirstead with UBS. Please proceed with your question.
Karl Keirstead:
Thanks. Question for Amy on OpEx. Amy the OpEx growth has been extraordinarily low the last several quarters. The growth rate looks like it's going to inch up a little bit in the June quarter. But you mentioned the investments are shifting to future quarters. You probably don't want to give too much on fiscal 2022. But I'm just wondering whether we should extrapolate that into thinking that OpEx growth in fiscal 2022 should get back to the pre-COVID levels of plus 10%. And if you don't want to be that specific, maybe you could just help us outline some of the variables we should keep in mind as we model that line item post-COVID recovery in fiscal 2022? Thank you.
Amy Hood:
Thanks Karl. And I do think in Q4, and its why, I specifically called out the four points of impact from a year ago because it does start to get to a more normalized rate in Q4. And I say that, because our headcount growth which I noted earlier has been 12%. And so, overall, you would expect, OpEx growth to at least marry your headcount growth over any period of time and we've certainly benefited through the year from COVID-related savings. We'll continue to have that in Q4. And as we get to 2022, I would expect to see a little less of that as people get back to the workplace at some level and resume some other normal levels of activity. And so, I do think, you're heading in the right direction on that. And listen, I think that type of growth with the type of opportunity we're seeing, the number of TAM expansive opportunities really Satya went through in his comments, where we feel like we've got a unique position and opportunity to take share. I feel pretty confident in being able to certainly land that OpEx growth number.
Karl Keirstead:
Got it. Thank you, Amy.
Brett Iversen:
Thanks, Karl.
Satya Nadella:
I mean, I think just to add to it, Amy, I think I hope in all of your models you have new rows at least when we think about it from even just last year to this year, we are in many more new categories and in those categories with significant differentiation. So when we think about OpEx, it's not about adding OpEx to the stuff that we had in the past. It's -- there's leverage there. In fact it's OpEx going into new TAMs.
Brett Iversen :
Operator, next question please.
Operator:
Absolutely. Our next question comes from the line of Kirk Materne with Evercore ISI. Please proceed with your question.
Kirk Materne:
Yes. Thanks very much and congrats on the quarter. Satya, I was wondering if you could just talk a little bit more about Viva. I realize it's early days on that. But just the kind of feedback you're getting on that product? And how do you see that sort of fitting in? There seem to be some nice adjacencies with Dynamics with Office 365. So I was just kind of curious if you could give us a little bit of a hand on how it's going and sort of your excitement level about it over the next quarter next couple of years? Thanks.
Satya Nadella:
Thank you so much for the question. It's speaks a lot. It's very much a great example of what I was saying in terms of creating a new category right. When I look back multiple years now, we started talking about Power Platform. And as I said even in my script today, we now have a full suite of tools that essentially created this next-generation business, process automation and productivity suite in Power Platform that set scale and growing at scale. Similarly, we think of the experience cloud as a distinct cloud opportunity for us. It brings together even today what have been disparate tools, whether it's the knowledge mining and management systems in an enterprise, connecting it to learnings and ultimately the employee experience and communication system. So we -- it obviously is a very massive adjacencies to what we're doing with Microsoft 365 and Office 365 in particular Teams. But also to your point connects up with line of business systems, HRM systems and all of the other things we do in Dynamics as well as other third-party SaaS applications. So it's very early days. And so we'll take the same approach we have taken, whether it's in Security, whether it's in Power Platform, whether it's Dynamics and many other places where you've seen us grow substantial new businesses essentially as part of Microsoft Cloud. But we're very excited about what this opportunity represents.
Kirk Materne:
Thank you.
Brett Iversen :
Thanks, Kirk. Operator, next question please.
Operator:
Absolutely. Our next question comes from the line of Kash Rangan with Goldman Sachs. Please proceed with your question.
Kash Rangan:
Hi. Thank you very much. Congratulations on the quarter. Satya, I know, you've said that you expect tech as a percentage of GDP to track about 5% or roughly double over the next 10 years or so. How should we think about Microsoft's share in that context? Is it going to be steady? Or do you see that expanding? And if it is going to expand, what are the key products and markets that will drive your relative share growth as you outperform tech and as tech outperforms GDP. Thank you so much.
Satya Nadella:
No, thanks Kash for the question. I think that, first of all, we are big believers in two things. One is, we need to be competitive in each layer and then the coming together of each layer into a cohesive coherent architecture of the full stack or the Microsoft cloud creates that differentiation. And that will define what we think is going to be increasing share for us, as tech itself as a percentage of GDP doubles. So if you look at it -- whether it's on the hybrid infrastructure or the multi-cloud, multi-edge world, which I believe is going to be the world 10 years from now, we are very well positioned. We have led in it we currently lead in it and we plan to continue that. When it comes to data when I look at even what we've been able to do with Synapse even in the just last year and what that can do both at the cloud and the edge. When it comes to AI what we are doing with OpenAI and our cognitive services or what we're doing with Power Platform. Developer SaaS one of the most exciting things again, that I believe is the next 10 years is going to be about developers and the digital capability in every enterprise and we are the leaders there. When you think about VS Code as well as GitHub. And then, of course, all of the things that we're doing with Microsoft 365 and Dynamics on the industry side. So, ultimately, we don't take anything for granted. But that said, we're well positioned for what is expansive TAM and with competitive differentiation both in the individual layers of the stack as well as the cohesiveness of the stack itself.
Kash Rangan:
Got it. Thank you so much. That just sound like a share gain story. Thank you so much. Appreciate it.
Brett Iversen:
Thanks, Kash. Operator, next question please.
Operator:
Our next question comes from Gregg Moskowitz with Mizuho. Please proceed with your question.
Gregg Moskowitz:
Okay, very much for taking the question. Satya, in your prepared remarks, you spoke about an increase in verticalization of Azure. Can we double click on that a bit more? How much incremental opportunity do you see in industries like financials, like manufacturing? And are there other verticals that may make sense to more as we pursue over time as well?
Satya Nadella:
Thank you for the question. We absolutely think that ultimately, customers are looking to increase their time to value lower cost and improve agility. So being able to customize these workflows, to come up with industry schemers because when you think about increased digitization and workflow automation, it does take that next level of schematization of what is perhaps today not digital inside an industry. And so therefore, what we do by stitching together, coming together of even Microsoft 365, Teams, Power Platform with certain workflows, with data inside of Azure, as well as Dynamics, that absolutely improves the ability for any customer in any one of these industries to improve their time to value. So yes, it is going to both help us with adoption rates increase, the speed with which it increases and it also differentiates us. And we'll continue to look. And one of the other things that we're doing is it's not just one industry at a time. It's also the cross-industry workflows. So we absolutely believe that that -- we already talk about not just any individual part of our cloud, we talk about only one thing, it's called the Microsoft Cloud. And now we're increasingly talking about Microsoft Cloud by industry and cross industry.
Gregg Moskowitz:
Very helpful. Thank you.
Satya Nadella:
Thanks Gregg. Operator, we have time for one last question.
Operator:
Our final question will come from the line of Raimo Lenschow with Barclays. Please proceed with your question.
Raimo Lenschow:
Hey, thanks for squeezing me in. I wanted to ask about security and what we see in terms of changes of the industry and how Microsoft is kind of fit in there where, obviously in the last quarter, that was kind of a big topic. Can you talk a little bit about what you see in terms of customers realizing the broadened offering from Microsoft and how the cloud is playing a changing role there? Thank you.
Satya Nadella:
No. Thank you for the question. Obviously, security is a super important topic for every customer, every board, every executive team. And the fundamental approach we have is, how do we ensure that every customer has implemented a zero trust architecture. But that's the name of the game which is, how can Microsoft through participation in the security industry, accelerate essentially the cyber defense of the entire digital factor and beyond. And so to me, what we have done is taken a pretty unique approach of bringing identity, endpoint application, infrastructure all together with XDR and SIM, which is cloud native. That's pretty unique because we really don't let the get in the way. We'll make sure that any customer who is able to sort of deploy these systems together has more defense in depth, but also the aggregate data to be able to detect and respond to any intrusion because that's sort of the key posture. And then you couple that with our operational security posture when you're processing 8 trillion events and using that to continuously help our customers is increasing to your point, the cloud adoption rate. So if you look at some of the challenges like HAFNIUM, the cloud was not impacted. And when we did sort of a lot of work to make sure that the patches were out even for servers that were out of support for multiple years. And so -- but at the same time, any business that had moved already to the cloud had none of those issues. So, therefore, I think we are going to see increased cloud adoption. We're going to see increased usage of end-to-end security suites like what we offer. And most importantly, great hygiene and great operational security posture all the time with zero trust architecture.
Raimo Lenschow:
Thank you.
Brett Iversen:
Thanks Raimo. That wraps up the Q&A portion of today's earnings call. Thank you for joining us today, and we look forward to speaking with all of you soon.
Amy Hood:
Thank you all.
Satya Nadella:
Thank you.
Operator:
Ladies and gentlemen, this concludes today's conference. Thank you for your participation and you may disconnect your lines at this time.
Operator:
Greetings, and welcome to the Microsoft Fiscal Year 2021 Second Quarter Earnings Conference Call. At this time, all participants are in a listen-only mode. A brief question-and-answer session will follow the formal presentation. [Operator Instructions] As a reminder, this conference is being recorded. It is now my pleasure to introduce your host, Mike Spencer, General Manager, Investor Relations. Thank you, sir. You may begin.
Michael Spencer:
Good afternoon, and thank you for joining us today. On the call with me are Satya Nadella, Chief Executive Officer; Amy Hood, Chief Financial Officer; Alice Jolla, Chief Accounting Officer; and Keith Dolliver, Deputy General Counsel. On the Microsoft Investor Relations website, you can find our earnings press release and financial summary slide deck, which is intended to supplement, our prepared remarks during today’s call and provides a reconciliation of differences between GAAP and non-GAAP financial measures. Unless otherwise specified, we will refer to non-GAAP metrics on the call. The non-GAAP financial measures provided should not be considered as a substitute for or superior to the measures of financial performance prepared in accordance with GAAP. They are included as additional clarifying items to aid investors in further understanding the Company’s second quarter performance in addition to the impact these items and events have on the financial results. All growth comparisons we make on the call today relate to the corresponding period of last year, unless otherwise noted. We’ll also provide growth rates in constant currency when available as a framework for assessing how our underlying businesses performed, excluding the effect of foreign currency rate fluctuations. Where growth rates are the same in constant currency, we’ll refer to growth rate only. We will post our prepared remarks to our website immediately following the call until the complete transcript is available. Today’s call is being webcast live and recorded. If you ask a question, it will be included in our live transmission, in the transcript and in any future use of the recording. You can replay the call and view the transcript on the Microsoft Investor Relations website. During this call, we will be making forward-looking statements, which are predictions, projections or other statements about future events. These statements are based on current expectations and assumptions that are subject to risks and uncertainties. Actual results could materially differ because of factors discussed in today’s earnings press release, in the comments made during this conference call and in the Risk Factors sections of our Form 10-K, Forms 10-Q and other reports and filings with the Securities and Exchange Commission. We do not undertake any duty to update any forward-looking statement. And with that, I’ll turn the call over to Satya.
Satya Nadella:
Thank you, Mike. It was a record quarter driven by our commercial cloud, which surpassed $16 billion in revenue, up 34% year-over-year. What we are witnessing is the dawn of a second wave of digital transformation sweeping every company and every industry. Digital capability is key to both resilience and growth. It's no longer enough to just adopt technology. Businesses need to build their own technology to compete and grow. Microsoft is powering the shift with the world's largest and most comprehensive cloud platform. And now I'll briefly highlight how we are innovating across every layer of the modern tech stack starting with Azure. We are building Azure as the world's computer to support organizations growing cloud needs. We are investing to bring our cloud services to more customers announcing seven new data center regions in Asia, Europe and Latin America and adding support for top secret classified workloads in the United States. We've always led in hybrid computing and we are accelerating our innovation to meet customers where they are. Azure Stack HCI, now broadly available, helps businesses extend the power of the cloud to sovereign workloads. More than thousand customers now use as Azure Arc to simplify hybrid management and run Azure services across on-premises, multi-cloud and at the edge. And with Azure Digital Twins organizations, like Bentley Systems, Honeywell Industries and Johnson Controls can bridge the digital and physical worlds, creating simulations of factories, cities to optimize their operations. We are seeing momentum in every industry. Deutsche Telekom rely on Azure to modernize its IT infrastructure through a partnership with Broad Institute of MIT and Harvard as well as Verily, our cloud will be used to help more researchers analyze biomedical data. Cruise and GM chose Azure as their preferred cloud as they work to make autonomous driving mainstream. And just last Friday, we announced an expansion of our partnership with SAP to accelerate the adoption of SAP workloads on Azure. In the past six months, we've seen Tier 1 ERP migrations from companies such as Bayer, Carhartt, Coats and PepsiCo to Azure. At the data layer, Azure is the only cloud with limitless data and analytics capabilities that enable organizations to build the predictive and analytical path required to digitally transform. Azure Synapse brings together big data, data warehousing and data integration all into one powerful solution. Leading companies like FedEx, Grab and P&G are using Synapse to generate immediate insights from massive amounts of structured and unstructured data and we are seeing strong overall growth in our analytics business as companies accelerate their data initiatives to build competitive advantage. Data governance is top of mind for every business leader and will grow into an important category on its own as critical as any AI or analytics category today. We are investing to participate in this growth. New Azure Purview provides an end-to-end view of an organization's data estate across on-premise, multi-cloud and SaaS apps that previously was impossible. In AI, we offer the most comprehensive portfolio of tools, frameworks and infrastructure, enabling businesses to build mission-critical solutions that comprehend speech, understand natural language, make predictions, provide insights, and support decision-making. Our Azure Health Bot, for example, is being used by organizations like the CDC, Premera Blue Cross, and Walgreens to build virtual healthcare assistants used by more than 80 million people worldwide at a time when expanding access to healthcare information is more critical than ever. Now to developers. Developers have been critical to business continuity over the last year, and we’re helping them collaborate and scale their impact to drive organizational outcomes. From GitHub to Visual Studio, we have the most widely used and loved toolchain to help developers rapidly go from idea to code and code to cloud. Use of GitHub is becoming key to building digital capability in every company across every industry. Today, GitHub is used by more than 56 million developers, as well as 3 million organizations – from BuzzFeed and Plaid, to Marsh & McLennan, Oracle, and Volvo Car. Now to Power Platform. We are empowering domain experts, enabling anyone in any organization to build applications, automate processes, create virtual agents, and analyze data. Power Platform is the clear leader in low code/no code development, with more than 11 million monthly active users, up 95% year-over-year. Businesses like Nestle and Humana chose Power BI this quarter to help employees use data to make smarter decisions. In public sector, the city of Kobe, in Japan, is relying on Power Virtual Agents and Power Automate to keep citizens informed, building intelligent bots to answer frequently asked questions, as well as automated workflows to route inquiries. Vaccine distribution perhaps best exemplifies the critical need for digital capability across the globe, and our Vaccination Registration and Administration Solution, built on Power Platform, enables governments to manage the end-to-end process, from screening and scheduling, to administration, and follow ups. In Australia, the government of Victoria is relying on our tools to help deliver doses to more than 6 million residents, and here in the United States, Minnesota, Nebraska, and Oklahoma are using our capabilities. Our Return to the Workplace solution in Power Platform is also helping organizations keep workers safe and healthy when they go back to the office. And we’re adding new capabilities to ensure people have verifiable, secure access to their vaccination records. Now to Dynamics 365. We are taking share as companies in every industry turn to new business applications to grow. Customer expectations are changing faster than ever before requiring near real-time visibility into trends, behavior, and needs. Our customer data platform, Customer Insights, leads its category and has helped customers unify over 2 billion customer profiles, providing a single view of interactions across marketing, sales, and e-commerce to deliver more personalized experiences. More companies are turning to our mixed reality solutions to help frontline employees connected even when they are apart. L’Oréal, for example, is using Dynamics 365 Remote Assist and HoloLens 2 to help technicians repair equipment at factories even when they cannot travel. In retail, our applications were front and center at NRF earlier this month. Dynamics 365 Commerce now supports both B2C and B2B e-commerce, enabling retailers like Columbia Sportswear to ship inventory from stores and offer contactless payment options. PromoteIQ continues to scale rapidly, with retailers like DICK’S Sporting Goods, The Home Depot, and Kroger using the platform to power their digital vendor marketing programs. Finally, our new Microsoft Cloud for Retail is bringing together our platform and tools across the shopper journey, accelerating time to value. It builds on the success of the Microsoft Cloud for Healthcare, which is being used by organizations, including Providence, to empower clinicians to better serve patients. Now to LinkedIn. We once again saw record levels of engagement across the platform, as LinkedIn’s nearly 740 million members use the network to connect, learn, and find new opportunities. Sessions increased 30%. Conversations were up 48%. And hours spent on LinkedIn Learning were up 2X, compared to a year ago. LinkedIn’s advertising business had a record quarter, accounting for more than a third of LinkedIn’s total revenue. LinkedIn’s Marketing Solutions was up over 50%, as advertisers increasingly turn to the platform as the trusted way to reach professionals ready to do business. Finally, we continue to benefit from the secular shift to remote selling. Businesses are using the combination of LinkedIn Sales Navigator and Dynamics 365 to ensure salespeople have the context they need to sell remotely, while new tools help sales organizations use LinkedIn data to identify and size opportunities. Now to Microsoft 365. The pandemic has proven the PC’s central role in keeping people connected, productive, and secure. We added more new devices running Windows 10 this quarter than ever before. At CES, our partners showcased new PCs designed for the new ways we work, learn, and play. And our Pluton security processor, built by AMD, Intel, and Qualcomm, will bring chip-to-cloud security. Flexible work is here to stay. To empower the digital workforce, organizations will need an organizing layer for all the ways people work, learn, and collaborate. That’s what Microsoft 365 and Teams uniquely provide. Teams is the only solution with meetings, calls, chat, content collaboration with Office and business process workflows in a secure, integrated user experience. We are seeing larger deployments. 117 organizations have more than 100,000 users of Teams, and over 2,700 organizations have over 10,000. And Teams has nearly 60 million daily active users on mobile alone. Teams enables people to collaborate both synchronously and asynchronously, retain business context, and stay in the flow of work – driving increased usage across Office 365 and Power Platform. Power Platform monthly average usage on Teams has grown 4X year-over-year, and with Microsoft Dataverse, anyone can now create and deploy custom solutions with Power Apps and intelligent bots with Power Virtual Agents directly in Teams. Teams is rapidly becoming the de facto unified communications platform of choice for every organization. New features like voice enabled channels create a more powerful and streamlined calling experience, and noise suppression and live captions with speaker attribution make meetings more accessible. At Accenture alone, audio conferencing on Teams has increased to over 1 billion minutes a month, as 85,000 employees use Teams to make external calls. And, this quarter, Lumen, formerly CenturyLink, rolled out Teams calling globally to 42,000 employees in just four weeks. The pandemic has shown the importance of empowering the two billion frontline workers around the world with the right technology. 390,000 associates at home depot will use Microsoft 365 including Yammer to foster connection and engagement across the organization and more than 500,000 employees of the U.S. Department of Veterans Affairs, including healthcare workers use Teams to collaborate. In education more than 200 million students and educators worldwide rely on Microsoft education products for remote learning and leading customers in every industry including Amgen, AT&T, Diamler, GSK and Ikea are increasingly turning to our premium offerings for advanced security compliance, voice analytics capabilities. Microsoft 365 E5 revenue has grown triple digits for the past four quarters. Now the security. The reason solarwinds attack are a stark reminder of how critical security is to our customers. We're focused on ensuring organizations deploy and maintain a zero trust fork architecture. Our end-to-end security capabilities inclusive of identity, security, compliance and management across all clouds and all client platforms have been key as we help customers strengthen their security posture and mitigate impact. Beyond our products our operational security posture and threat intelligence which analyzes 8 trillion signals each day help customers defend themselves. Over the past 12 months our security business revenue has surpassed 10 billion up more than 40%. This milestone is a testament to the deep trust organizations place in us and we will continue to invest in new capabilities across all our products and services to protect our customers. We see strong momentum in usage of our products in identity Azure 80 is more than 425 million monthly active users. In security Microsoft Defender block nearly 6 billion threats last year alone. In management we saw triple digit growth in the number of devices managed by Microsoft in June and in compliance we have seen 90% increase in our customer base year-over-year. Now onto gaming. We surpassed 5 billion in revenue for the first time in this quarter as we expand our opportunity to reach the world's three billion gamers wherever they play. The launch of Xbox series X and series S was the most successful in our history with the most devices ever sold in a launch month. Game developers are benefiting too as they turn to us to reach more players and scale the games using the power of our cloud. We exceeded $2 billion in revenue from third-party titles this quarter for the first time. We're gaining console share as gamers recognize the value of our broader ecosystem. Xbox Live has more than a 100 million monthly active users while Game Pass now has 18 million subscribers and we are transforming how games are distributed played and viewed bringing cloud gaming and game pass to iOS devices and Windows PCs over the next few months. We are pleased with the overall growth in our consumer subscriptions with Game Pass and more than 47 million Microsoft 365 personal family subscribers we have a large and growing consumer subscription business and we see significant opportunity in both of these segments as they move to services and on demand models. In closing I'm energized by our increasing momentum and the expanding opportunity fueled by the structural change brought about by the rapid adoption of digital technology. We're investing to meeting these needs in the coming decade and I'm optimistic about what's ahead. With that I'll hand it over to Amy will cover our financial results in detail and share our outlook and I look forward to rejoining you after for questions.
Amy Hood:
Thank you, Satya. And good afternoon, everyone. This quarter revenue was $43.1 billion up 17% and 15% in constant currency. Earnings per share was $2.03 increasing 34% and 31% in constant currency. Across our business results exceeded expectations driven by strong execution and improving trend across industries, customer segments and geographical markets resulting in double digit top and bottom line growth. In our commercial business customers prioritize their digital transformation which drove healthy demand for our hybrid and cloud offerings with material growth in the number of $10 million plus Azure and Microsoft 365 contracts. We saw stronger Azure consumption as well as higher usage of Teams, Power Platform and our advanced security and compliance offerings and within our small and medium business customer segments transactional licensing trends continued to show some improvement. [indiscernible] our Windows OEM, Office consumer and a surface businesses. The advertising market continue to show improvement benefiting our search and LinkedIn businesses and in gaming, we saw record engagement and monetization across our platform as well as console demand that has significantly exceeded supply following the Xbox series X and S launches. Moving to our overall results. Even with the declining expiration base and a strong prior year comparable commercial bookings increased 19% and 11% in constant currency. Strong execution across our core annuity sales motions including the Azure and Microsoft 365 momentum that earlier drove the better than expected result. Commercial remaining performance obligation increased 24% to 22% of constant currency to $112 billion with a roughly equivalent split between the revenue that will be recognized within and the portion beyond the next 12 months. And our annuity mix increased 4.0 over year to 93%. Commercial cloud revenue was $16.7 billion as growth accelerated to 34% and 32% in constant currency. Commercial cloud gross margin percentage expanded 4.0 points year-over-year to 71% driven by the change in accounting estimate for the useful life of server and networking equipment assets. Excluding this impact commercial cloud gross margin percentage was up slightly. As a reminder revenue mix shift to Azure increased customer usage of our productivity and collaboration solutions and continue strategic investments to support customers success and the deployment of our solutions will continue to impact gross margin. With the weaker U.S. dollar FX increased revenue growth by approximately 2 points about a point more favorable than anticipated. FX had no impact on comps growth and increased operating expense growth by approximately one point both in line with expectations. Gross margin dollars increased 18% and 16% constant currency. Gross margin percentage was 67% up slightly year-over-year with roughly 2 points of favorable impact from the change in accounting estimate noted earlier. Excluding this impact company gross margin percentage was down driven by the sales mix shift to cloud and gaming. Operating expenses increased 3% and 2% constant currency lower than anticipated driven by greater than expected COVID related savings, reductions and retail store expenses and investments that shifted to future quarters. Overall company headcount grew more than 10% to year-over-year with our focused investment in key areas such as customer success, cloud engineering and sales. Operating income increased 29% and 26% in constant currency and operating margins expanded 4 points year-over-year to 42% including roughly 2 points of favorable impact from the change in accounting estimate and nearly one point of variable impact from COVID related savings. Now to our segment results. Revenue from productivity and business processes was $13.4 billion increasing 13% and 11% in constant currency ahead of expectations primarily driven by office commercial and LinkedIn on a stronger prior year comparable and included roughly 3 points of benefits primarily from transactional strength in Japan. Office commercial revenue grew 11% and 9% in constant currency. Office 365 commercial revenue grew 21% and 20% constant currency. Results were driven installed base expansion across all workloads and customer segments as well as higher ARPU. The strong demand for Microsoft 365 noted earlier particularly for our security, compliance and voice components drove E5 revenue growth acceleration again this quarter. Paid Office 365 commercial seats increased 15% year-over-year with strong conversion of our free trial offers. We also saw a steep growth improvement in our small and medium business and first line worker offerings. Office consumer revenue grew 7% and 6% in constant currency on a strong comparable that included roughly 7 points of benefit from transactional strength in Japan. Microsoft 365 consumer subscriptions grew to 47.5 million up 28% year-over-year. Dynamics revenue grew 21% and 18% in constant currency driven by Dynamics 365 revenue growth of 39% and 37% in constant currency. The number of customers adopting multiple Dynamics 365 workloads accelerated again this quarter. LinkedIn revenue increased 23% and 22% in constant currency significantly ahead of expectations. Growth in our marketing solutions business accelerated to 53% benefiting from the stronger advertising market noted earlier. Segment gross margin dollars increased 13% and 11% in constant currency and gross margin percentage was relatively unchanged year-over-year with roughly 2 points of favorable impact from the change in accounting estimate. Operating expenses increased 4% and 3% in constant currency and operating income increased 19% and 17% in constant currency, including 5 points due to the change in accounting estimate. Next the Intelligent Cloud segment. Revenue was $14.6 billion ahead of expectations increasing 23% and 22% in constant currency. Server products and cloud services revenue increased 26% and 24% in constant currency. Azure revenue grew 50% and 48% in constant currency driven by strong growth in our consumption based business that benefited from Improvement across industries and customer segments noted earlier. Our per-user results were also better than expected driven by accelerated growth in our enterprise mobility and security installed base up 29% to over 163 million seats and on a strong prior year comparable that included roughly 4 points of benefit from the end of support for Windows Server 2008. Our on-premise server business increased 4% and 3% in constant currency with strong annuity performance driven by continued demand for our hybrid and premium offerings. Enterprise services revenue grew 5% and 4% in constant currency again driven by premier support services. Segment gross margin dollars increased 29% and 27% in constant currency and gross margin percentage increased 3 points year-over-year with roughly 3 points of favorable impact from the change in accounting estimate. Operating expenses increased 12% and 11% in constant currency and operating income grew 43% and 41% in constant currency with roughly 10% favorable impact from the change and accounting estimate. Now to More Personal Computing. Revenue was $15.1 billion increasing 14% and 13% in constant currency and better than expected performance across all businesses. In Windows, the stronger PC market resulted in overall OEM revenue growth of 1% despite a strong prior year comparable and OEM pro from the end of support for Windows 7. OEM non-pro revenue grew 24% and OEM pro revenue declined 9%. Inventory levels ended the quarter in the normal range. Windows commercial products and cloud services revenue grew 10% and 8% in constant currency driven by continued demand for Microsoft 365 and our advanced security solutions. In Surface revenue grew 3% and 1% in constant currency. Search revenue ex TAC increased 2% and 1% in constant currency benefiting from the improved advertising market noted earlier. And in Gaming revenue increased 51% And 50% in constant currency. Xbox hardware revenue grew 86% driven by the new console launch as well as the benefit from lower price promotions on our prior generation consoles. Xbox content and services revenue grew 40% and 38% in constant currency the strong growth in third party transactions, Game Pass subscribers and first-party titles. Segment gross margin dollars increased 11% and 9% in constant currency and gross margin percentage decreased 2 points year-over-year driven by sales mix shift to gaming. Operating expense decreased 10% and operating income grew 25% and 22% in constant currency. Now back to total company results. Capital expenditures including finance leases were $5.4 billion up 20% year-over-year to support growing global demand and customer usage of our cloud services. Cash paid for PP&E was $4.2 billion. Cash flow from operations was $12.5 billion increased 17% year-over-year as strong cloud billings and collections were partially offset by payments related to a tax audit settlement. Free cash flow was $8.3 billion up 17%. Excluding the impact of these tax payments cash flow from operations and free cash flow grew 33% and 41% respectively. Other income and expense was $440 million higher than anticipated primarily driven by net gains on investments including mark to market gains on our equity portfolio as well as net gains on foreign currency remeasurement. Our effective tax rate was approximately 16% in line with expectations. And finally we returned $10 billion to shareholders through share repurchases and dividends; an increase of 18% year-over-year. Now let's move to our outlook. My commentary for both the next quarter and any remarks for the full year does not include any impact from the ZeniMax acquisition which we still expect to close by the end of the fiscal year. In our commercial business, consistent execution, focus on customer success and a compelling solution portfolio in high growth markets should drive another strong quarter. In our consumer business we expect to see healthy demand for PCs and productivity tools continue. The growth rates will again be impacted by the end of support for Windows 7 last year. In Gaming, we expect continued strong engagement on the Xbox platform and significant demand for the Xbox series X and S that will still be constrained by supply and our search in LinkedIn businesses should benefit from the improving advertising market. In commercial bookings we have a growing Q3 expiry base and a low prior year comparable. So strong execution across our core annuity sales motions and increased commitment to our cloud platform should drive healthy growth. As a reminder an increasing mix of large long-term Azure contracts which are more unpredictable in their timing can drive quarterly volatility and the growth rates. Commercial cloud gross margin percentage increased by approximately 3.0 year-over-year again driven by the change in accounting estimate. Excluding this impact continued improvement in Azure IaaS and PaaS gross margin will be offset by revenue make shift to Azure and continued investments to support our customer success. We expect a sequential increase on a dollar basis to our capital expenditures as we continue to invest to meet growing global demand for our cloud services. Now to FX. Based on current rates we expect FX to increase total company revenue COGS and operating expense growth by approximately 2 points. Within the segments FX should increase productivity and business processes revenue growth by approximately 3 points and intelligent cloud and more personal computing revenue growth by approximately 2 points. Now to segment guidance. In productivity and business processes we expect revenue between $13.35 billion and $13.6 billion. In Office commercial revenue growth will again be driven by Office 365 with continued upsell opportunity to E5. In our on-premise business though we anticipate continued improvement in transactional purchasing trends we expect revenue to decline in the mid to high teens range consistent with the ongoing customer shift to the cloud. In Office consumer on a strong prior year comparable revenue growth should be similar to last quarter with continued growth in Microsoft 365 subscription revenue. In LinkedIn we expect continued strong engagement on the platform to drive revenue growth in the low 20% range and in dynamics continued momentum will drive revenue growth similar to last quarter. For Intelligent Cloud we expect revenue between $14.7 billion and $14.95 billion. In Azure revenue will again be driven by strong growth in our consumption-based business and in our per-user business we expect continued benefit from Microsoft 365 suite momentum. In our on-premise server business we expect revenue growth to be in the low to mid single digits driven by continued demand for our hybrid and premium annuity offerings on a strong prior year comparable that included the benefit from the end of support for Windows server 2008. And Enterprise services revenue growth should be roughly in line with last quarter. In More Personal Computing we expect revenue between $12.3 billion and $12.7 billion. In Windows overall OEM revenue growth should be in the low single digits on a strong comparable mentioned earlier. Windows commercial products and cloud services growth should be in the low to mid teens driven by continued demand for Microsoft 365 and our advanced security solutions. And in Surface good demand against a low prior comparable should drive growth in the mid to high teens range. In Search ex TAC growth should be driven by improvements in the advertising market and in Gaming we expect revenue growth of approximately 40% driven by next generation console sales as well as Xbox content and services revenue in the mid 20% range. Now back to the company guidance. We expect COGS of $13.1 billion to $13.3 billion and operating expense of $11.9 billion to $12 billion. Another income and expense interest income and expense should offset each other. We expect our Q3 tax rate to be approximately 15% slightly lower than our full year rate of approximately 16%. And finally, for FY21 with our strong performance in the first half of the fiscal year and our outlook for Q3 we expect to deliver another full year of double-digit revenue and operating income growth as well as healthy operating margin expansion even after excluding the impact of the change in accounting estimate and COVID related savings. In closing, we have executed well in the first half of our fiscal year in a challenging and changing environment. Investments made over quarters and often years coupled with focused execution by our teams are the drivers behind a compelling portfolio that is delivering value today for our customers and creating optimism in our roadmap for tomorrow. Satya discussed our unique, comprehensive and integrated set of products earlier on the call; products and services that span large growth markets and we will continue to invest broadly and boldly against the significant opportunities ahead of us. With that, Mike, let's go to Q&A
Michael Spencer:
Thanks, Amy. We'll now move over to Q&A. As respect to others on the call, we request that participants please only ask one question. Operator, could you please repeat your instructions?
Mark Moerdler:
Thank you for taking my questions, and Satya and Amy and the whole team congratulations on the great quarter. It seems like almost every part of the business beat, there did not seem to be any meaningful impact from COVID or tougher comps. Two parts to the question
Satya Nadella:
Thanks, Mark. Maybe I'll start and Amy you can add to it. I think one of the things that we're seeing is the COVID impact has put a lot of constraints on our all our customers. But the one structural change is the digital technology is becoming critical even for core resilience and business continuity and to deal with what is going to be a structurally changed customer behavior and expectations. So as a tech company with that comprehensive differentiated portfolio all the way from business applications, industry solutions to infrastructure, I think, we benefit from that and that's what you saw this quarter. But more importantly, for me, Mark, when I look at the next 10 years of what compute and digital technology will do across industries, that's the opportunity that we are obviously staying very, very focused on and investing in.
Amy Hood:
And, Mark, maybe to the second-half of your question on being past some tougher comparables, I don't think we are and it's why I mentioned a couple of them, most particularly, I think, the OEM number with the pro end of support in Q3 and we did have another strong end of support for the server on-prem number. And so those are the two for Q3 in particular that I would make sure to call out.
Mark Moerdler:
Thank you very much and congratulations again. Stay safe.
Michael Spencer:
Thanks, Mark. Operator, we'll take next question, please.
Operator:
Thank you. Our next question comes from the line of Brent Thill with Jefferies. Please proceed with your question.
Brent Thill:
Thank you. Azure putting up a great accelerating quarter. Could you just talk to what you're seeing in terms of the breadth and maybe the size of the transactions? And anything else that you think is important to highlight why you're seeing this reacceleration in the business? Thank you.
Satya Nadella:
Thanks, Brent. Maybe again I'll start, Amy you can add. I would say again with Azure, some of the core differentiation we have whether it comes to our hybrid leadership, some of the new data products that are highly differentiated and competitive in the marketplace as well as the integration with every other layer of our stack whether it's the dev layer with Power Platform or Github or with Teams to Power Apps to Azure DB, the industry solutions we now have in healthcare and in retail are all leading to that time to value the price differentiation and cost advantage to customers and most importantly, agility -- their ability to build their own digital capability. So that's what you see in the acceleration around Azure. But when we think about Microsoft Cloud, we think about all the parts coming together to deliver value and differentiation to our customers.
A – Amy Hood:
And maybe just to add a couple of thoughts on the shape, Brent, and to make sure that we're clear on some of the important drivers there, really, the Azure consumption comments are not about size of transactions, right, being signed and you obviously saw we had a good quarter in bookings, which is far more reflective of future commitment. In quarter, what we saw is really fundamental consumption growth and some reacceleration of growth curves, particularly in maybe industries that had been more hard hit in Q4 and Q1. And so I would describe it a little bit that way and including frankly, even some mid-market and some segment-based recovery on that front. So as I look forward, obviously, it's about what Satya talked about, which is there is differentiation, there is usage, there is looking forward to making sure that we continue to have great bookings numbers. But in the quarter itself, it was usage growth not the contracting that made a difference.
Brent Thill:
Thank you.
Michael Spencer:
Thanks, Brent. Operator, we'll take next question, please.
Operator:
Thank you. Our next question comes from the line of Karl Keirstead with UBS. Please proceed with your question.
Karl Keirstead:
Thank you. Amy, I wanted to ask you about the PBP guide for your third quarter or the March quarter. It was comfortably above where everybody, I think, is modeling. And in particular, I wanted to ask you about Office 365. Of all the businesses, the larger ones in Microsoft, most saw upside in this recent quarter except perhaps for Office 365, where despite the migration to E5 and despite the free-to-paid seat conversion, we really didn't see an acceleration in Office 365. I'm wondering if you could perhaps unpack that and describe why? And part two to the question is your guide for that segment is so good in the March quarter that one would infer that the Office 365 growth is likely to accelerate in March. I'm wondering if you could confirm whether that's a reasonable assumption? Thanks so much.
Amy Hood:
There's a couple of things, Karl, in the PBP guide and let me break them down a little bit. As you heard, actually, almost all the components in Q3 have sort of consistent to slightly better execution, right?. So there is upside that we saw in LinkedIn. There is upside in Office Commercial. There is upside that's reflected in the stronger subscriptions number we saw in consumer and there is good execution and dynamics. So for me, it's a bit more and then we'll come back and talk about Microsoft 365 all up in a second. Each of those pieces, there is really consistent performance into Q3, which is good. And so when you think about Office 365, interestingly, what we're seeing is a lot of the things we had seen before. But remember, we had a pretty tough comp a year ago in Office Commercial. And so for me, I look and say, gosh, we did great execution. We saw some improving trends in seat growth in the frontline; improving trends in SMB that won't yet be reflected, of course, in revenue; seeing good trial conversion, which again speaks to forward revenue more than in-quarter revenue given that's all subscription. And we saw - so you see better seat growth, good conversion and good E5 selling. So I actually feel pretty good leaving Q2 and entering Q3 in terms of value that customers are getting out of the subscriptions that they've got and the conversions that we're seeing in market.
Satya Nadella:
Yes, I mean just one quick thing I would add is, when you look at Microsoft 365, I think, one of the things that one of the best things I've seen recently is when a customer talked about all the things that they're using compared to even just last year to now, that is new value from Office 365 and the usage depth and increase. That's I think really the real power of that franchise going forward. And so I hope, as shareholders, look at what's the depth and breadth of the offering and the usage and the usage depth by account, which I think is what at least we are investing and tracking closely.
Karl Keirstead:
That's helpful. Thank you both and congrats on the numbers.
Michael Spencer:
Thanks, Karl. Operator, we'll take next question, please.
Operator:
Thank you. Our next question comes from the line of Keith Weiss with Morgan Stanley. Please proceed with your question.
Keith Weiss:
Excellent. Thank you for taking the question guys and very nice quarter. Satya I wanted to dig into one of the topics that you mentioned in your introduction and that's kind of Teams working as a framework across all of your solutions and sort of connecting more and more people into the Microsoft framework. I was doing some calls this quarter and asking about a competitor's acquisition of a Team's competitor and a lot of people in the channel talk to me about how Teams was pulling through dynamic CRM and they understood that acquisition as a defense against that and I was surprised to hear that that there would be a linkage between the two. Could you help us one kind of understand how Teams pulled in additional products behind it number one and number two the connection between kind of Teams and how they get a broader base of frontline workers into the story from Microsoft because I think most people think about Microsoft is like an information worker story for frontline workers is another huge kind of area for you guys to go after.
Satya Nadella:
No, thanks much Keith for the question. That is absolutely right and I think I commented on this earlier as well in our calls which is we built Teams as essentially this tool that brings together multiple capabilities. It brings together chat. It brings together meetings, collaboration that is office collaboration as well as business process workflow all into one scaffolding. That's the biggest breakthrough of Teams. In the past obviously we had suites of tools but this is the first product more so than Outlook was even in terms of being able to integrate communications, collaboration and business process and that's what you see when we talked about it. In my comments that's why one of the things I stressed was what was happening with just line of business applications before any SaaS application ours or others the reality is the most usage in any enterprise is line of business applications that were built custom by that enterprise and their IT organizations for all the departments whether it's HR or finance or operations. That is really one of the bigger drivers of Teams usage as a platform capability. So you can think you brought up first line. There is some shift scheduling application, some inventory counting application that the frontline person is using on a mobile phone with Teams but the inventory management app was just a Power app built using Power apps so that is what you're seeing and then of course the integrations into dynamics, integrations into all SaaS applications whether it's workday or whether it's SAP or whether it is ServiceNow and even Salesforce all of these applications are getting integrated into Teams very rapidly and so that's the power of Teams as a platform capability that we're seeing and you're absolutely right that this is no longer about just knowledge workers collaborating. In fact, if anything it's about knowledge workers collaborating and enabling frontline workers with more of these work to participate with digital tools in the workflow versus being disconnected.
Keith Weiss:
Thanks. That's a fascinating experience story. Thanks for digging in on it with us.
Michael Spencer:
Thanks Keith. Operator we will take the next question, please.
Operator:
Thank you. Our next question comes from the line of Mark Murphy with JP Morgan. Please proceed with your question.
Mark Murphy:
Yes. Thank you very much and I'll add my congrats as well. Amy do you see a sustainably different post-COVID expense profile for Microsoft as it relates to real estate footprint and T&E levels and maybe Satya you could perhaps comment on this as well. Are you expecting a fuller return to the Office and fuller resumption of business travel over time such that expense profile wouldn't look very different?
Satya Nadella:
Maybe I'll just talk about broadly how I think both at Microsoft as well as what we are seeing as this return to work. I think the key thing Mark we just think about is there will be more flexibility in terms of time, where they work even, the site's people work because I think the expectations have changed. We obviously are not going to have the same constraints going forward. So I'm not at all assuming that we just remain as is all the way going forward. But at the same time there is no return to January of 2020. So therefore what I think is key for us is to really should maintain flexibility and that's why even going back to the conversation around Teams it's not like the work only happens in online meetings. Work happens before meetings, during meetings, after meetings and especially in hybrid work you need that sophisticated set of tools that really track workflow irrespective of who is where and so that's what we are focused on and in our own policies we have laid out of policies which give more flexibility and it'll be different by function, different by geography, different in time. So that's how we expect essentially work to evolve. I don't know Amy if you want to add a little more on the expense side.
Amy Hood:
Yes, I think what I would add is maybe to take a step back from the narrowness in some ways of the question Mark and expanded to say the overall expense logic that we have going forward and in many ways that's why I talked about, we've seen headcount growth of over 10% in the past year as we invest in the significant opportunities we see and having customers be successful and that's at a time when frankly we are coming up on the anniversary across many spots of the world of where we've been working remotely for close to a year. And so it's about continuing to invest in those places, looking and learning about the types of flexibility that we are able to provide our own employees, what travel patterns need to look like and of course will do what it takes to deliver success to customer which should be the driving force behind how we invest in that segment and finally as there is obviously lots of opportunity for us to continue to be flexible in how we work specifically which is where Satya talked about. But this is a pretty broad conversation and in many ways I think talks to a broader rethink of what productivity means across every industry and every role which I actually think is a very exciting time both for Microsoft 365 and lots of the tools we are developing.
Mark Murphy:
Thank you.
Michael Spencer:
Thanks Mark. Operator we will take the next question, please.
Operator:
Thank you. Our next question comes from the line of Walter Pritchard with Citibank. Please proceed with your question.
Walter Pritchard:
Hi, thank you. Question for Satya and how you're thinking about the $200 billion enterprise applications market? Your market share on that areas is fairly low in aggregate. You've got Dynamics that's performing really well and sounds like is accelerating. Just wondering how you're looking at that market more broadly as an opportunity for the company?
Satya Nadella:
Yes. We are very-very focused on what we think is modern business process applications Walter. The way I look at it is there's a complete rethink on even if you take the previous conversation around what are the workflows that need to get integrated into a communications tools such that there is real continuity between frontlines to knowledge worker to business process. I think that opens up even a ton of opportunity. I mean take something like even digital twins and the level of automation that one can bring even into manufacturing. So the combination of an Azure pass service to SaaS capabilities in Dynamics 365 can be very transformative to digital manufacturing which is probably going to be one of the bigger trends going forward. Same thing in supply chain. So it's a pretty important area for us, business process and business applications participation if you will, will be both on the Azure side, on the data side, on the AI side and the biz apps side as well as Power apps. So it's not one narrow category because I think most people the way you measure business applications and the categories of business and applications is pretty narrow but business process is much broader than that and so that's I think at least what we are building towards.
Amy Hood:
And maybe just to add a bit to that Satya just I think for us one of the exciting parts about dynamics and for shareholders is the expansiveness of that redefinition by industry and even the terms and categorization today that define biz apps I think we'll see are quite large and will be addressed not just with our dynamics product portfolio but partially with our LinkedIn portfolio, with our Power platform portfolio, with Microsoft 365 as well as Azure and I think that and thinking about it holistically is why it's so important for us and why we keep coming back to the commercial cloud as our frame. It's how customers see the solution. It's how we sell. It's how solutions are actually implemented for business process change.
Michael Spencer:
Great. Thanks Walter. Operator we will take next question. Please.
Operator:
Thank you. Our next question comes from the line of Raimo Lenschow with Barclays. Please proceed with your question.
Raimo Lenschow:
Thank you and congrats from me as well. I wanted to talk a little bit about Gaming. Obviously you had a very strong quarter but we also saw a few months ago the launch of Xbox Game Pass Ultimate so all the Xbox as we knew it can you talk a little bit about some of the early experiences there and the importance that you see emerging for that? Thank you.
Satya Nadella:
Yes. Maybe I'll start Amy you can add to this. On Xcloud it's very early days but we are very excited about fundamentally the expansion opportunity it provides. So the service today really allows us to take our catalog and not be limited to any of the traditional endpoints in particular the console and the PC and expand beyond that and so as you can imagine that I think from a reach perspective is very exciting to us and the fact that we now have a technology solution to do so we are in the very early innings of it while at the same time ensuring that we are doing a fantastic job for all our console gamers and PC gamers is going to be how we'll approach the value of our subscriptions.
Raimo Lenschow:
Thank you.
Michael Spencer:
Thanks Raimo. Operator we'll take the last question please.
Operator:
Thank you. Our final question comes from the line of Brad Reback with Stifel. Please proceed with your question.
Brad Reback:
Great. Thanks very much. Amy, the cash flow in the quarter [ex] the audit settlement was far ahead of everyone's expectations and I know you talked about strong billings in the quarter but as we look forward are there any puts and takes that we should be aware of or should we just focus on cash flow growing pretty much in line with net income? Thanks.
Amy Hood:
Yes, in general Brad it's a very good question because the things you tend to watch that can move it quarter to quarter or things like you've mentioned whether it's the settlement this quarter, whether it's for free cash flow, the timing of cash capital expenditures versus on an accrual basis but overall it really should move in line with operating income generally and really reflect the fundamentals of our business execution. It's been something we focused on and I do feel like strong sales improving margins especially in the cloud have all benefited us on those lines.
Brad Reback:
Great. Thanks very much.
Michael Spencer:
Thanks Brad. That wraps up the Q&A portion of today's earnings call. Thank you for joining us today and we look forward to speaking with all of you very soon.
Amy Hood:
Thank you all and stay safe.
Satya Nadella:
Thank you very much.
Operator:
Thank you. This concludes today's teleconference. You may disconnect your lines at this time. Thank you for your participation and have a wonderful day.
Operator:
Greetings, and welcome to the Microsoft Fiscal Year 2021 First Quarter Earnings Conference Call. At this time, all participants are in a listen-only mode. A question-and-answer session will follow the formal presentation. [Operator Instructions] As a reminder, this conference is being recorded. It is now my pleasure to introduce your host, Michael Spencer, General Manager, Investor Relations. Thank you. You may begin.
Michael Spencer:
Good afternoon and thank you for joining us today. On the call with me are Satya Nadella, Chief Executive Officer; Amy Hood, Chief Financial Officer; Alice Jolla, Chief Accounting Officer; and Keith Dolliver, Deputy General Counsel. On the Microsoft Investor Relations website, you can find our earnings press release and financial summary slide deck, which is intended to supplement our prepared remarks during today’s call and provides a reconciliation of differences between GAAP and non-GAAP financial measures. Unless otherwise specified, we will refer to non-GAAP metrics on the call. The non-GAAP financial measures provided should not be considered as a substitute for or superior to the measures of financial performance prepared in accordance with GAAP. They are included as additional clarifying items to aid investors in further understanding the Company’s quarterly performance in addition to the impact these items and events have on the financial results. All growth comparisons we make on the call today relate to the corresponding period of last year, unless otherwise noted. We’ll also provide growth rates in constant currency when available as a framework for assessing how our underlying businesses performed, excluding the effect of foreign currency rate fluctuations. Where growth rates are the same in constant currency, we’ll refer to growth rate only. We will post our prepared remarks to our website immediately following the call until the complete transcript is available. Today’s call is being webcast live and recorded. If you ask a question, it will be included in our live transmission, in the transcript and in any future use of the recording. You can replay the call and view the transcript on the Microsoft Investor Relations website. During this call, we will be making forward-looking statements, which are predictions, projections or other statements about future events. These statements are based on current expectations and assumptions that are subject to risks and uncertainties. Actual results could materially differ because of factors discussed in today’s earnings press release, in the comments made during this conference call and in the Risk Factors sections of our Form 10-K, Forms 10-Q and other reports and filings with the Securities and Exchange Commission. We do not undertake any duty to update any forward-looking statement. And with that, I’ll turn the call over to Satya.
Satya Nadella:
Thank you, Mike. We’re off to a strong start in fiscal 2021, driven by the continued strength of our commercial cloud, which surpassed $15 billion in revenue, up 31% year-over-year. The next decade of economic performance for every business will be defined by the speed of their digital transformation. We’re innovating across the full modern tech stack to help customers in every industry improve time to value, increase agility, and reduce costs. Now, I’ll highlight examples of our momentum and impact starting with Azure. We’re building Azure as the world’s computer with more data center regions than any other provider, now 66, including new regions in Austria, Brazil, Greece, and Taiwan. We’re expanding our hybrid capabilities so that organizations can seamlessly build, manage, and deploy their applications anywhere. With Arc, customers can extend Azure management and deploy Azure data services on-premise, at the edge, or in multi-cloud environments. With Azure SQL Edge, we’re bringing SQL data engine to IoT devices for the first time. And with Azure Space, we’re partnering with SpaceX and SES to bring Azure compute to anywhere on the planet. Leading companies in every industry are taking advantage of this distributed computing fabric to address their biggest challenges. In energy, both BP and Shell rely on our cloud to meet sustainability goals. In consumer goods, PepsiCo will migrate its mission critical SAP workloads to Azure. And with Azure for Operators, we’re expanding our partnership with companies like AT&T and Telstra, bringing the power of the cloud and the edge to their networks. Just last week, Verizon chose Azure to offer private 5G mobile edge computing to their business customers. When it comes to data, Azure brings together cloud native, limitless data and unmatched analytics. Nearly 1 million SQL databases are migrated to Azure to date, and we process more than 1.4 trillion customer queries each day. The number of petabyte scale workloads running on Azure has more than doubled year-over-year. Azure Synapse redefines cloud analytics by bringing together enterprise data warehousing and big data analytics. With Synapse Link, customers can run real-time analytics over their operational data. They can build advanced AI models using Azure Machine Learning to identify trends and predict outcomes. And with Power BI, anyone in an organization can access these insights and build custom dashboards. From Electrolux, GE Aviation, and Rockwell Automation in manufacturing to Marks and Spencers and Myntra in retail, businesses are choosing Synapse to accelerate time to insight across their organization. They’re also leading in AI in its enterprise applications. Azure Cognitive Services make it easier for organizations from Airbus to Volkswagen to build applications that see, hear, speak, search, understand, and accelerate decision-making. We’re going further to meet some of our customers’ biggest challenges today, introducing new capabilities to understand people’s movements in physical space and detect anomalies and metrics, and our partnership with OpenAI brings leading edge large scale AI models such as GPT-3 to Azure. Now, to developers. As software developers become critical to value creation in every industry, their productivity is key to business performance. We have the most widely used and loved tool chain to help developers rapidly go from idea to code and code to cloud. With the most popular code editing tools, Visual Studio as well as VS Code, developers are more productive than ever. With GitHub, more than 70% of the Fortune 50 build software together. And with Azure, they have the best-in-class services to build the cloud native apps and modernize existing ones. New code scanning capabilities in GitHub help developers find security vulnerabilities before they reach production, and new integrations between GitHub and Power Apps enable professional developers and domain experts to collaborate. At the PaaS layer, we’re innovating to help developers build modern applications. New Azure Communication Services enables any developer to integrate rich communication APIs into their application using the same infrastructure that powers Teams. With Azure Mixed Reality Services, the entire world is an application canvas. Lockheed Martin, for example, is using Azure Mixed Reality and HoloLens to speed up the development of the Orion spacecraft. Now to Power Platform. More than ever, companies need to empower domain experts to increase the rate of digitization across the enterprise. Power Platform is the only low-code/no code solution that enables anyone in an organization to rapidly create an application, build a virtual agent, automate a workflow, or analyze data. Power Platform now has more than 10 million monthly active users at more than 500,000 organizations, from IKEA to Toyota. PayPal, for example, is using Power BI within Teams to expand access to data insights. More than 1,900 organizations have signed up to use the Return to Workplace solution to help keep employees safe and healthy when they go back to the office. The Los Angeles Unified School District plans to use Power Platform to help keep 700,000 students and educators safe across more than 1,400 schools when they reopen. Now onto Dynamics 365. As organizations look to move from being reactive to proactive, they are choosing Dynamics 365. From AEP and Chipotle to Ingram Micro and Walgreens Boots Alliance, we are seeing strong adoption of our customer data platform, Dynamics 365 Customer Insights. More companies are turning to our mixed reality solutions to keep employees connected with experts even when they are apart. Mercedes Benz is using Dynamics 365 Remote Assist to help technicians across its U.S. dealerships service increasingly complex cars faster, and BHP is using the solution to keep employees at mining sites in rural Australia safe. Just yesterday, we announced a partnership with C3.ai and Adobe to bring to market a new class of industry-specific CRM solutions powered by Dynamics 365. And our first industry-specific cloud, the Microsoft Cloud for Healthcare, will become generally available later this week. It brings together healthcare-specific capabilities from across Dynamics 365, as well as Microsoft 365, Power Platform, and Azure, to help providers like Cleveland Clinic and St. Luke’s Health Network improve patient outcomes. Now to LinkedIn. Amid a rapidly changing work environment, LinkedIn is where more than 722 million professionals go to connect with their communities, learn new skills and find new opportunities. We saw record levels of engagement again this quarter. We launched our most significant redesign with a streamlined search and messaging experience as well as new ways of connecting and sharing with Stories. More professionals are turning to LinkedIn Learning to increase their knowledge capital watching more than 1 million hours of content each week more than double the amount a year ago. Three people are hired every minute on LinkedIn, and new features make it easier for nearly 40 million job seekers to indicate they’re looking for their next opportunity. In marketing solutions, advertiser demand on LinkedIn returned to near pre-COVID levels, up 40% year-over-year, as marketers use our tools to connect with professionals ready to do business. And organizations continue to tap into the combination of LinkedIn Sales Navigator and Dynamics 365 to ensure salespeople have the context they need to sell remotely. Now to Microsoft 365. PCs have become mission critical to sustain work, learning, and life at home and maintain business continuity in the enterprise in a remote everything world. Windows 10 monthly active devices are up double digits year-over-year, across commercial, consumer, and education. And, we will have the largest lineup of Surface and OEM devices ever this holiday season to support every person and work style. Microsoft 365 is the comprehensive suite of productivity apps and experiences people use and rely on every day. Teams now has more than 115 million daily active users. We are seeing increased usage intensity as people communicate, collaborate and co-author contents across work, life, and learning. All up, Microsoft 365 users generated more than 30 billion collaboration minutes in a single day this quarter. Teams is the only solution with meetings, calls, chat, content collaboration, as well as business process workflows in a secure, integrated user experience. And, as companies move online, they also want one unified platform from meetings to phone systems, which Teams delivers. The key to productivity is to move beyond transactional meetings and stay in the flow of work and maintain business process context. That’s where Microsoft 365 and Teams stand out. You collaborate on a PowerPoint presentation before a meeting and share it with participants in SharePoint. If you miss a meeting, you can access a recording via Stream and catch up via persistent chat. Action items can automatically be assigned in Lists. With Power Platform in Teams, you can build custom productivity apps using lists as the data source. And you can even connect Dynamics 365 to Teams so you can see customer information and take action. It’s clear that people will need more flexibility in when, where, and how they work. We are adding reimagined workspaces in Teams for every collaborator, remote, in-person, or on the go, and we’re accelerating our innovation for both first-line and knowledge workers, with over one hundred new capabilities in the last six months, including breakout rooms, meeting recaps, shift scheduling, and large scale digital events up to 20,000 participants, to help people transcend both time and distance. Employee health and wellbeing is a top concern for every CEO. We are innovating with new experiences to help people prioritize wellbeing in the flow of work. New insights in Teams provide personalized recommended actions, making it easier for employees to create healthy work habits and for leaders to build high-performing teams. New virtual commute gives structure to the remote workday with scheduled cognitive breathers. And, Together Mode is helping employees at companies like Office Depot reduce video fatigue. More broadly, we are accelerating our innovation across Microsoft 365. New Microsoft Stream is the video platform for the enterprise, making it easy to create, share, and discover videos at work. Transcription and voice commands in Word help people save time. And SharePoint Syntex makes it easier to find and work with content across the enterprise. We are seeing Microsoft 365 momentum in every industry. In education, nearly 270,000 institutions are using Teams to power remote learning and improve learning outcomes, including the University of Nottingham in the UK, Morehouse College, the University of South Florida, and some of the largest school districts in the United States, like Miami Dade County Public Schools. In sports, the NBA and NFL are reimagining the gameday experience for fans. PepsiCo will deploy Microsoft 365 and Teams to its 270,000 employees worldwide. And, Morgan Stanley, PricewaterhouseCoopers, and Prudential Financials all chose Microsoft 365 E5 this quarter for differentiated security, compliance, voice, and analytics. Now to security. We are the only company that offers end-to-end capabilities to protect and manage data, devices, identities, and infrastructure holistically, enabling a cross-platform and multi-cloud Zero Trust architecture. H&R Block, for example, used our tools to implement Zero Trust principles in just two weeks, enabling thousands of tax professionals to securely work from home. In identity, Azure AD has nearly 400 million monthly active users, and we’ve seen usage of third party apps increase 2X since last year. In security, new Microsoft Defender simplifies threat detection and response, and now includes coverage for Android and iOS, as well as multi-cloud and on-premise protection for SQL workloads. In device and data management, Microsoft Endpoint Manager monitors an organization’s devices in a unified platform, and new tools offer proactive remediation of issues before they disrupt end users. And, in compliance, our new Compliance Manager offers more than 150 out of the box assessments for regulations such as GDPR. Now to gaming. Gaming is the most expansive category in entertainment industry. 3 billion consumers look to gaming for entertainment, community, and achievement, and our ambition is to empower each of them, wherever they play. Our Xbox Game Pass service has more than 15 million subscribers. Quality differentiated content is the flywheel behind the service’s growth, and the addition of EA Play next month, along with our pending acquisition of ZeniMax Media, will add more of the world’s most iconic franchises to the more than 100 high-quality games already available and materially increases our ability to increase content. We’re also transforming how games are distributed and played, and reaching new players on mobile and tablet, by bringing cloud gaming to Game Pass. Finally, we’re delighted by early reviews and excitement in the Xbox Series S and Xbox Series X, which will be the most affordable and the most powerful consoles available. In closing, in a world of uncertainty and constraints, every person and every organization needs more digital technology to recover and reimagine what comes next. This represents an unprecedented expansion of our addressable market in every layer of the tech stack. We are focused on innovating and differentiating to meet these needs and growing opportunity. With that, I’ll hand it over to Amy who will cover our financial results in detail and share our outlook. And, I look forward to rejoining for your questions.
Amy Hood:
Thank you, Satya, and good afternoon, everyone. This quarter, revenue was $37.2 billion, up 12% year-over-year. Gross margin dollars increased 15%. Operating income increased 25%. And earnings per share was $1.82, increasing 32% and 30% in constant currency. Consistent execution by our sales teams and partners drove a strong start to the fiscal year. In our commercial business, customers accelerated their digital transformation priorities. And we again saw strong demand for our differentiated, high-value hybrid and cloud offerings, resulting in increased commitment to our platform and higher usage. Overall, our transactional licensing business remained a headwind, although the small and medium business customer segment improved slightly through the quarter. In our consumer business, continued demand for PCs and productivity tools benefited Windows OEM non-Pro, Office Consumer, and Surface. An improved advertising market benefited search and LinkedIn. And we saw continued strong engagement across our Gaming platform. Moving to our overall results. On a strong prior year comparable and relatively small expiration base, commercial bookings growth was ahead of expectations, increasing 23% and 18% in constant currency, driven by our core annuity sales motions and an increase in the number of large, long-term Azure contracts. As a result, commercial remaining performance obligation increased 24% and 23% in constant currency to $107 billion, with a roughly equivalent split between the revenue that will be recognized within the next 12 months and beyond the next 12 months. Commercial cloud revenue grew 31% to $15.2 billion. And commercial cloud gross margin percentage expanded 5 points year-over-year to 71%, driven by the change in accounting estimate for the useful life of server and network equipment assets discussed in our July earnings call. Excluding this impact, commercial cloud gross margin percentage was up slightly, despite revenue mix shift to Azure and increased usage to support our customers’ remote work scenarios. This quarter, FX had no impact on revenue growth, more favorable than anticipated, due to the weaker U.S. dollar. And in line with expectations, FX had no impacts on COGS or operating expense growth. Company gross margin percentage was up 2 points year-over-year to 70%, driven by the change in accounting estimate noted earlier. Excluding this impact, company gross margin percentage was down slightly, with increasing cloud revenue mix and continued investments, such as trial offers and flexible financing options, that delivered greater customer value in this challenging environment. Operating expense increased 3%, lower than anticipated, driven by greater than expected COVID-related savings and investments that shifted to future quarters. And operating margins expanded 4 points year-over-year to 43%, including roughly 2 points of favorable impact from the change in accounting estimate. Now to our segment results. Revenue from Productivity and Business Processes was $12.3 billion, increasing 11%, ahead of expectations, primarily driven by LinkedIn and Office Consumer. On a strong prior year comparable, Office Commercial revenue grew 9% with continued impact from the transactional weakness noted earlier. Office 365 commercial revenue grew 21% and 20% in constant currency, driven by installed base expansion across all workloads and customer segments as well as higher ARPU. E5 revenue growth accelerated with strong value in our advanced security, compliance, and voice components. Paid Office 365 commercial seats increased 15% year-over-year, with early momentum in free trial conversions. And we saw continued seat growth in small and medium business and first-line worker offerings, with improvement through the quarter, though again at more moderated levels. Office 365 commercial now accounts for over 70% of our existing Office Commercial paid installed base. Office Consumer revenue grew 13%, with better than expected sales of Office 2019 and accelerating growth in Microsoft 365 subscriptions, up 27% year-over-year to 45.3 million. Dynamics revenue grew 19% and 18% in constant currency, better than expected, driven by Dynamics 365 revenue growth of 38% and 37% in constant currency. Growth in the number of customers adopting multiple Dynamics 365 workloads accelerated, reflecting the value of our modern solutions with compelling time to value. LinkedIn revenue increased 16%, significantly ahead of expectations, primarily driven by a stronger advertising market that benefited our marketing solutions business. Segment gross margin dollars increased 13% and 12% in constant currency, and gross margin percentage increased 1 point year-over-year, including roughly 2 points of favorable impact from the change in accounting estimate, partially offset by sales mix to cloud. Operating expense increased 4%, and operating income increased 19% year-over-year, including 6 points due to the change in accounting estimate. Next, the Intelligent Cloud segment. Revenue was $13 billion, increasing 20% and 19% in constant currency, slightly ahead of expectations. On a significant base, server products and cloud services revenue increased 22% and 21% in constant currency. Azure revenue grew 48% and 47% in constant currency, driven by consistent, strong growth in our consumption-based business. This quarter, we saw better than expected growth in our per-user enterprise mobility business as the installed base increased 27% to 152 million seats. And our on-premises server business decreased 1%, with impact from continued transactional weakness and a strong prior year comparable that benefited from the end of support for Windows Server and SQL server 2008. Enterprise Services revenue grew 6% and 5% in constant currency, again driven by Premier Support Services. Segment gross margin dollars increased 26% and 25% in constant currency, and gross margin percentage increased 3 points year-over-year, with nearly 4 points of favorable impact from the change in accounting estimate. Operating expense increased 10%, and operating income increased 39% and 38% in constant currency, with roughly 13 points of favorable impact from the change in accounting estimate. Now to More Personal Computing. Revenue was $11.8 billion, increasing 6%, with better than expected performance in Windows OEM non-Pro, Surface, and Search. In Windows, overall OEM revenue declined 5%, better than expected. OEM non-Pro revenue grew 31%, benefiting from demand for larger screens for productivity. And OEM Pro revenue declined 22%, impacted by lower commercial demand across all customer segments and a prior year comparable that benefited from the end of support for Windows 7. Inventory levels ended the quarter in the normal range. Windows Commercial products and cloud services revenue grew 13% and 12% in constant currency, slightly below expectations, as continued demand for Microsoft 365 and our advanced security solutions was partially offset by a lower mix of multiyear agreements that carry higher in-quarter revenue recognition, as well as continued transactional weakness. In Surface, revenue grew 37% and 36% in constant currency, driven by year-over-year differences in product launch timing and channel purchasing as well as overall PC market demand. Search revenue ex TAC declined 10% and 11% in constant currency. And in Gaming, revenue increased 22% and 21% in constant currency, driven by continued strong engagement and monetization across the platform, though at a slightly lower rate than last quarter. Xbox content and services revenue increased 30%, with strong growth in third party transactions, GamePass subscribers, and first-party titles. Segment gross margin dollars increased 8%, and gross margin increased 1 point year-over-year as improvements primarily within Gaming and Surface were mostly offset by a lower mix of Windows revenue. Operating expense decreased 8%, and operating income grew 18% year-over-year. Now, back to total Company results. Capital expenditures including finance leases were $5.5 billion, up 15% year-over-year to support growing customer usage and demand for our cloud services. Cash paid for PP&E was $4.9 billion. On a low prior year comparable that included tax payments related to the transfer of intangible property, cash flow from operations was $19.3 billion, up 40% year-over-year, and free cash flow was $14.4 billion, up 38%. Excluding the impact of these tax payments, cash flow from operations grew 12% as healthy cloud billings and collections were partially offset by higher supplier payments related to the Xbox hardware inventory build. And free cash flow grew 3%, reflecting a significant increase in cash payments for PP&E. Other income and expense was $248 million, higher than anticipated, driven by net gains on foreign currency remeasurement and investments, including mark-to-market gains on our equity portfolio. Our effective tax rate was 14%, with a greater than expected impact from equity vests in the quarter. And finally, we returned $9.5 billion to shareholders through share repurchases and dividends, an increase of 21% year-over-year. Now let’s move to our outlook. In our commercial business, expanding addressable markets, differentiated value, and consistent execution should drive another quarter of increased usage and growing commitment to our platform that drive commercial bookings. However, a declining expiry base will impact growth. As always, large, long-term Azure contracts are more unpredictable in their timing and an increasing mix of these long-term agreements drives more quarterly volatility in bookings. And though trends have improved a bit, growth will continue to be impacted by transactional weakness. A strong prior year comparable that included the end of support for Windows 7 and Windows Server 2008, as well as transactional strength in Japan across our Office businesses, will also impact growth rates. In our consumer business, we expect some benefit from continued consumer PC market growth, though at a more moderated growth rate than last quarter, given the traditionally high volume of PCs sold every Q2. Commercial cloud gross margin percentage will increase approximately 3 points year-over-year, again driven by the change in accounting estimate noted earlier. Excluding this impact, continued improvement in Azure IaaS and PaaS gross margin will be offset by mix shift to Azure. And on a dollar basis, we expect capital expenditures to be roughly in line with last quarter to support growing usage and demand for our cloud services. Now to FX. Based on current rates, we expect FX to increase total Company revenue and operating expense growth by approximately 1 point and have no impact on COGS growth. Within the segments, FX should increase Productivity and Business Processes and Intelligent Cloud revenue growth by approximately 1 point and have no impact on More Personal Computing revenue growth. Next to segment guidance. In Productivity and Business Processes, we expect revenue between $12.75 billion and $13 billion. In Office Commercial, revenue growth will again be driven by Office 365, with continued upsell opportunity to E5. However, growth will be impacted by the strong prior year comparable noted earlier, as well as a decline of approximately 30% in our on-premises business, driven by continued transactional weakness and the ongoing customer shift to Office 365. In Office Consumer, we expect revenue to grow in the mid-single-digits, down sequentially, as continued growth in Microsoft 365 subscription revenue will be impacted by the strong prior year comparable and the seasonality of the PC market noted earlier. In LinkedIn, we expect the improved advertising market and continued strong engagement on the platform to drive revenue growth similar to last quarter. And in Dynamics, continued Dynamics 365 momentum will drive revenue growth, though at a slightly lower rate than last quarter, in line with historical seasonality in that business. For Intelligent Cloud, we expect revenue between $13.55 billion and $13.8 billion. In Azure, revenue growth will be driven by our consumption-based business, with continued strong growth on a significant base. And in our per-user business, we expect growth rates to moderate further, given the size of the enterprise mobility installed base. In our on-premises server business, we expect revenue to decline low-single-digits as demand for our hybrid and premium offerings will be offset by continued transactional weakness and the impact from the prior year comparable noted earlier. And in Enterprise Services, we expect revenue to be up low-single-digits. In More Personal Computing, we expect revenue between $13.2 billion and $13.6 billion. In Windows, on the strong prior year comparable, overall revenue should decline in the high single digit range. In our OEM business, we expect another strong quarter in OEM non-Pro, but OEM Pro will again be impacted by the lower commercial demand. In Windows commercial products and cloud services, we expect healthy annuity billings growth driven by the continued demand for our advanced security solutions. However, growth will be materially impacted by a lower mix of multiyear agreements that carry higher in-quarter revenue recognition primarily due to the declining expiry base and a large deal in the prior year. In Surface, revenue will be relatively unchanged, impacted by the year-over-year timing differences of product lifecycle transitions noted earlier. In Search ex-TAC, we expect revenue to decline in the mid to high-single-digit range. And in Gaming, we expect revenue growth in the high 20% range. We expect very strong demand following the launch of our next generation Xbox Series X and S consoles, driving supply-constrained hardware revenue growth of approximately 40%. We also expect negative gross margin impact from console sales this quarter, as we invest against the growing life-time value of the platform. Xbox content and services revenue should grow in the low 20% range, with strong engagement and continued momentum in GamePass subscribers. As a reminder, our outlook does not include ZeniMax, which we still expect to close in the second half of the fiscal year. Now, back to Company guidance. We expect COGS of $13.75 billion to $13.95 billion and operating expense of $11.4 billion to $11.5 billion. In other income and expense, interest income and expense should offset each other. And finally, we expect our Q2 tax rate to be approximately 16%. In closing, I’d like to share a few thoughts as we look beyond the next quarter. As digital transformation accelerates and our sales teams and partners continue to execute well in serving customers, our high value solutions should drive full-year double-digit revenue growth in our commercial segments even in a challenging and competitive environment. Given our significant ambition, desire to enable our customer’s visions for their future, and the opportunity that creates, we will continue to invest in high-growth markets and strategic areas that will further enhance our position. With that, Mike, let’s go to Q&A.
Michael Spencer:
Thanks, Amy. We’ll now move over to Q&A. Out of respect to other on the call, we request the participants to please only ask one question. Operator, can you please repeat your instructions?
Operator:
Absolutely. [Operator Instructions] Our first question comes from Keith Weiss with Morgan Stanley.
Keith Weiss:
Excellent. Thank you for taking the question. And very nice quarter. I wanted to talk a little bit about Intelligent Cloud and the trends that you’re seeing there. We’re picking up in stuff, like our CIO surveys, a really strong indication from CIOs that they want to move more aggressively to the public cloud. We’re seeing that in good results from Azure. How should we think about the on-premise server and tools business on a going-forward basis? Is this increased preference for public cloud going to more permanently in payer, server and cloud -- I’m sorry, server and tools growth in the on-premise environment, or is there a potential for this to be coming back to the low-to-mid single-digit growth that we’ve seen historically once we pass these tough comps?
Satya Nadella:
Let me start, and Keith, thanks for the question. And Amy, you can add to it. A couple of things, Keith. One is, the approach we have always taken is that distributed computing will remain distributed. So, the cloud and the edge is what will be the distributed fabric for applications. So, if you look at where our growth is coming from for the all-up number Intelligent Cloud, it’s coming from the infrastructure layer, the flexibility that we have around hybrid deployment, things like Azure Arc are very differentiated. Same thing with data, that’s one of the big future innovations even in the last quarter was the ability to deploy, for example, Azure data in any cloud, including the edge, so that deployment drives application preference for our infrastructure. The two other things that are happening is developers, whether it’s lift shift, modernized motion or just new applications because of what they’re doing on GitHub or Azure DevOps or VS Code, choosing Azure services and with Power Platform, Dynamics or M 365 because a lot of these logic apps that people build are about stitching together extensions of workflows of multiple SaaS apps. So, we have all three of these trends leading to more intense usage of infrastructure data and the application PaaS services. And so, that’s how we view it. I don’t sort of look at each quarter what’s happening on server plus cloud. I look at the holistic deployment options that our customers need for their increasingly distributed applications. And so, that’s sort of what I see. And Amy, if you want to add to it, please go ahead.
Amy Hood:
Sure. And Keith, maybe I can help a little bit. In general, I think, it’s easier if you think about Azure plus the annuity business as being this durable hybrid edge cloud value that Satya is talking about, and we continue to see very strong and consistent performance across those things in terms of renewal rates, the strength of premium, the strength of hybrid value props. And so, that aspect, Keith, because of the reasons Satya mentioned, we don’t see nearly as much change in that. It’s frankly, why you see bookings numbers that are very good. It’s why we see RPO both less than 12 months. Think about that as our core annuity motion versus longer than 12 months, which are these Azure longer contracts, all having very healthy growth. So, then, what you’re left with is a small component of the business, which is that non-annuity/what we call transactional business, which is one-time purchases, all recognized in-quarter. And because of that, it does move around a lot more, and it helped obviously when we had end of support, we were transparent about that. And then, it hurts more both in this macro environment but more so just because of some tough comparables. And so, while we will continue to have that through a few quarters and we’ll expect it to bounce around a bit because of the nature of 100% in-quarter recognition, the fundamentals of bookings, renewals, premium, and hybrid value as well as Azure consumption feel far more consistent than not is how I would answer that.
Operator:
Our next question comes from Heather Bellini with Goldman Sachs.
Heather Bellini:
Amy, I had a question. You just made some really strong robust growth comments on the top line as you look out into the future, but you’ve also invested, rightly so, your desire to invest for your customers in key growth areas. I think, one of the questions people might be wondering is, how do we think about how that might impact operating margin trajectory? And should we interpret your comments that obviously growth remains really strong and we’re investing for growth but there’s an eye on profitability as well? Like how would you like those comments interpreted a little bit more deeply? Thank you so much.
Amy Hood:
Thanks, Heather. If you take a step back, the comments are really about the consistency and the opportunity in front of us. And so, in our commercial segments, where we’re seeing consistent annuity execution, we’re seeing increasing usage, we’re seeing good deployment. And frankly, the portfolio that Satya went through in his comments, if you go section by section, it’s talking about amazing like TCO advantages that the portfolio offers even for our commercial customers who are looking for ways to accelerate but control costs. And so for us, when you see operating environments like that where you see the opportunity, you feel good about your portfolio, you can feel -- and we basically feel good about our complete stack but at a high value. What we want to make sure we do, and my comments were around those, are really about making it clear that we intend to continue to go after the opportunity we see. And so, of course, we’re always thoughtful about how we invest. But, in these areas where we see such strong signal, I do expect us to continue to focus. And at the operating margins, a real focus will also just be -- as we enter the second half of the year, it’s obviously impacted by some of the hardware investments that we’re making as well as the overall Windows numbers. So, that’s probably the best way to think about it, I suppose.
Heather Bellini:
Thank you so much.
Amy Hood:
And Heather, congratulations. We’ll miss having you on the call after seven years.
Heather Bellini:
Thank you so much. Bye.
Operator:
Our next question comes from the line of Mark Moerdler with Bernstein Research.
Mark Moerdler:
Thank you very much for taking the question. And congratulations on a really nice clean quarter. Given the flare-ups in COVID in certain geographies and continuing lockdowns, do you think there is increasing pressure on overall spending? Does it impact SaaS adoption going forward? And adding to that, how do you see your supply chain for the cloud components? Are you going to be able to meet all the demands? Thanks.
Satya Nadella:
So, maybe I’ll start, and Amy, you can add to it. I mean, overall, what we have learned over whatever, the last nine months or so is the best way for any business to ensure both, resilience as well as pivot and transform and reimagine how to work with some of the constraints is digital tech. So, whether it’s infrastructure, whether it’s data or on SaaS, it’s, in fact, increased adoption rate. And that’s what you see, like where you see it in Power Apps, for example, in many cases, even the smallest of businesses need to be able to deploy a solution quickly for some workflow that allows them, say, for example, to do curbside pickup if you’re a retailer and a small business. But they were able to build that easily and deploy it. So, that’s what we are seeing, which is increasing adoption and use. And on the supply chain side, we have worked through. We did get -- and we had the initial rush, we did have demand surges that needed us to sort of work through on our supply chain. We feel very good right now on how the supply is working to support the demand. Amy?
Amy Hood:
Nothing to add, Satya.
Operator:
Next question comes from Phil Winslow with Wells Fargo.
Phil Winslow:
Yes. Thanks for taking my question. Congrats on another great quarter. I just wanted to focus in on the Office 365 commercial. And Amy, thank you for that update that you are now 70% penetrated. And if I go back to the financial analyst briefing back in 2017, that was 50%. So, I guess, two questions. One is that, could you help us sort of unpack just the installed base growth? Obviously, with those 2 percentages, the numbers you gave, that’s pretty healthy installed base growth. And then, as a follow-up to that, one of the things you mentioned too is obviously the continued migration to E5. Sort of what inning are we in for sort of the E3 to E5 motion? And how important is voice, which is one of the things you mentioned on E5 just to Office 365 going forward?
Satya Nadella:
Amy, go ahead.
Amy Hood:
Let me break down your question, Phil, because I want to make sure that the comment on 70% is really thought about in the right way. It’s 70% of the current installed base. And so, one of the key components of that is we have, as you said, continued to see installed base growth. And whether that’s adding first-line worker scenarios, whether it’s increasing in small business, there’s so many ways for us to continue to add tremendous value, continue to grow the installed base. But, we are pleased that we have 70% on more modern experiences obviously of Office 365 in terms of adding to productivity and being able to continue to offer, to your point, some of this motion on E3 and E5. To that question, there’s actually room, Phil, on both of those motions. We’ve got room to continue, to have people move to E3. We’ve got room to continue, obviously. And it’s not just voice, although that is an important component. The really exciting value in E5 is that it offers security value, it offers compliance value, it offers voice, there’s analytics value. And so, the reality is all of them are becoming more meaningful, especially in time to value and TCO. The one thing also that I sometimes think gets missed when we talk about Office 365 is one of the other key motions that’s important around this group and business is the ability for us to continue to add the Microsoft 365 components, whether that’s EMS or Windows security value. And so, while we’re excited about the installed base and the progress, it also creates a good opportunity for us to continue to move people to the Microsoft 365 SKU and not just through the SKUs of Office.
Operator:
Our next question comes from Karl Keirstead with UBS.
Karl Keirstead:
Thank you. Amy, I wanted to ask you a question. Given the comment you made about bookings volatility, I wanted to ask about some of the Azure trends, in particular that we can’t see such as the level of Azure migration activity that might still be in the planning phase, or if deals have been signed, how you feel about the Azure backlog that will convert to revenues over the next year or so? And, whether some of the Azure go-lives have been pushed by a quarter or two, given the uncertain environment? That kind of color might serve as a nice complement to the solid 47% reported Azure number you gave. Thank you.
Satya Nadella:
Go ahead, Amy.
Amy Hood:
Karl, it’s a good question. Maybe let me break down some of the components. When you think about Azure and some of these longer term sort of deals I was discussing, the longer term bigger deals, when I talk about them being more volatile, it’s just -- it’s more that we don’t really focus on the exact moment in time that they get done. They tend to be partnerships that we’re really working through. They take longer for planning. And so, these types of partnerships, it’s really about making sure we make them successful far more than which quarter that they arrive in. And so, that does just result in a little bit more volatility in that bookings number. Now, in -- so I would separate that from the question you’re asking, which I think is [Technical Difficulty] around how much of that creates [Technical Difficulty] exist today in our good annuity performance on-prem. So, for us, that is about investing in customer success. And so for us, that’s been one of the important investments we’ve made over the past couple of years and why we continue to invest in everything from skilling at our customers, up through training, up through deployment and really make sure that each project is successful and has good value. And so, when you think about that, think about the annuity on-prem business as well as these longer-term Azure contracts as being effectively a book of business to continue to work and convert into, as you’re talking about this consumption. Now within a quarter, the consumption obviously has other impacts. Most of it, obviously, is -- it’s used and it’s recognized in quarter. You’ll see that number, as you know, jump around a little bit from quarter-to-quarter. Some of that is the per user that we’ve talked about. Things like EMS can have a little bit more in-quarter recognition. They can be impacted by an expiry base. And so, you’ll see that number -- the Azure KPI jump around a little bit more than just from consumption. And you can have things like overages land on an annual basis as opposed to maybe a monthly basis, and that can also make the number jump arounda little bit. So, while the funnel and the conversion absolutely how we think about seeing strong bookings and a strong, especially longer than 12-month RPO balance, we certainly also sort of work that meticulously at the customer level to get projects to success.
Satya Nadella:
Just one thing I’d add is, to Amy’s earlier comment about our customer success motion, when we look at the app portfolio for any customer, we look to see, first of all, which apps do they want to just retire, which apps do they want to modernize and move to the cloud or new cloud starts. And then, we use all of what is there on our stack to help them, right? So, it could be a Power App that gets built, which is more part of Office 365 or Microsoft 365. It could be a SaaS application that is in dynamics module that’s better for them because that’s a faster time to value. And then -- and sometimes you build in Azure. So, we look at it holistically across all of the tech stack versus any one thing because that’s what we think what differentiates Microsoft and creates preference for Microsoft long term. So, that’s how we approach it.
Operator:
Our next question comes from Brent Thill with Jefferies.
Brent Thill:
Good afternoon. Satya, good to see the Teams number double and the MAUs in a pretty short duration. Maybe if you can just walk us through your next chapter of the Teams story and where you see the biggest opportunity, and what other components you are seeing attached to the Teams rollout? Thank you.
Satya Nadella:
Sure. Thank you so much for the question. Yes. Teams is very exciting to us because unlike anything else that we have done at the application layer, it’s literally like a shell and has a platform effect because it is meetings, it’s chat, it’s collaboration as well as business process applications integrate into Teams. So, that scaffolding richness literally makes it a very robust platform. And so, we are seeing significant growth. You saw -- so, we talked about the usage growth, but we’re also seeing significant growth of usage across all these modalities inside of Teams. But, the other aspect which I referenced in my remarks is, when you look at Microsoft 365 all-up, Teams is bolstering all-up growth, right, because meetings are important but they’re transactional. Work happens before meetings, during meetings and after meetings. So, that ability to have the workflow completely stitched together is where Microsoft 365 really stands out. So, that reinforcing effect of Teams by itself and then Microsoft 365 in conjunction with Teams is where you’ll see a significant amount of usage growth, more so than individual tools of the past even.
Operator:
Our next question comes from Keith Bachman with BMO.
Keith Bachman:
Hi. Thank you very much. Satya and Amy, I wondered if you could speak to the growth of Windows within MPC. In particular, as we move past the tough compares, how would you characterize the growth potential of Windows? And what would you envision are the key drivers, and perhaps even the key risks associated with that, with those comments on what you envision the durable growth is on Windows? Thank you very much.
Satya Nadella:
So, maybe I can start, Amy, and then you can add to it. If anything, again, the last nine months or so have proven that when it comes to Windows and PCs, they become mission-critical because when it comes to remote learning, remote work and any type of activity and productivity, in particular, depends on having PCs and applications on PCs. So, we are doubling down on it. That means, the innovation in Windows, and Microsoft 365 is the best way to conceptualize how we even think about Windows because it’s one surface area where we want to deliver our best payloads for productivity, communications, collaboration, business process. And we’ll keep working even on the form function innovation as well. So, even if you look at the holiday lineup of devices, it’s great to see that, large screens, small screens, mobile, different chip architectures that make it pretty attractive to have a Windows device with you always. So, that’s how we look at it. It’s very important. I think, if anything, even mobile-only countries and mobile-only scenarios are recognizing that they also can do with some help with additional screens. And so, that’s something that we look forward to.
Amy Hood:
And, I do think one of the ways to think, in particular, about commercial demand for Windows, to Satya’s point, is it -- while it can have and tends to have, around end of support, some raised demand on the front, then you have a year of tough comparables, as we say, then it tends to generally stabilize and be quite consistent. And I think, as we’ve seen in the past nine months, I think, the high and mission-critical value of a PC in the commercial environment, whether you’re doing that from a remote situation or inside the walls of an office, I think, we feel very good about the value that we’re offering.
Operator:
Our final question comes from Brent Bracelin with Piper Sandler.
Brent Bracelin:
I’ll squeeze in two, if I could. I wanted to follow up on Azure. This is a segment that’s grown now to 17% of revenue. I think, that’s up from 4% just three years ago. You talked about the number of petabyte-scale applications doubling. And from a size standpoint, it looks like in my model, Azure is bigger than the Windows business for the first time ever. My question really is around where are we at in the journey around Azure? How important is this to the Microsoft model? And ultimately, how big could it be looking out over the next three to five years?
Satya Nadella:
Let me start, and Amy, you can add to it. The way I think about the computing landscape going forward is if you sort of said at the highest of levels today as a percentage of GDP, tech spend is 5%. We think it will double in the next 10 years. And if anything, this pandemic perhaps has accelerated that doubling. And in that context, what’s the large -- the most secular need, it’s the need for distributed cloud infrastructure. It’s both needed for modernizing existing applications you have, and so that’s why -- by the way, 20% penetrated, so there’s more 80% that needs to move. But more importantly, there’s going to be new application starts which need infrastructure. And so, if you sort of add those up, I think that we’re still in early innings. There will be between quarters, volatility, all of the points that Amy made even earlier. But, we think distributed cloud infrastructure is the most important layer. But, the way we’ve approached it is not to just think of that layer in isolation but the data layer work we do composes, the AI layer composes and more importantly, our SaaS applications, whether business applications, Power Platform, Microsoft 365, all reinforce that same modern tech stack. So, I would still say that digitization in its -- this new tech stack is in its very infancy.
Amy Hood:
And Brent, I think the last point Satya made is maybe the most important is that when we think about and talk about expanding addressable markets or seeing more opportunity than we maybe even saw just a few quarters ago, it’s at every layer. When people say that they have constraints, when you need a better time to value, when you need to reinvent each and almost every business process in a fast and effective manner, having every layer of the stack enabled by the infra layer, the data layer and the AI layer, I do think it’s frankly early innings even in places where people think it seems to be nearer the end. And so, I think we feel a lot of optimism in that respect.
Brent Bracelin:
Certainly feels like an important milestone with Azure being larger than Windows for the first time. I guess, the last question for me is really on AI. And I know everyone’s talked about this acceleration in digital adoption about across consumer and enterprise. But, it almost feels like the acceleration in AI is actually happening faster. I’d be curious to hear kind of the plans for GPT-3 license and how you plan to democratize that across the platform. Thanks.
Satya Nadella:
Yes. It’s a great observation because there are two sort of things that we are seeing is AI is actually being used by both professional developers, people who want these large-scale transformer models or to even do zero-shot learning, so we are seeing significant increases in card services usage across the board, which by the way, comes with the use of other compute services and data services in Azure. But, the other interesting thing is what I would call the domain experts who are using Power Apps, being able to tap into AI -- these card services to build these workflow assisted with AI. And that’s where a lot of productivity gains for a lot of businesses and business process workflows is happening. So, it’s exciting to see that as well as AI that’s incorporated. I mean, every Teams session is full of AI because of the transcription services, the speech recognition services and so on that it incorporates and same thing with Dynamics as well.
Michael Spencer:
Thanks, Brent. That wraps up the Q&A portion of today’s earnings call. Thank you for joining us today and we look forward to speaking with all of you soon.
Amy Hood:
Thank you.
Satya Nadella:
Thank you all. Thanks so much.
Operator:
Ladies and gentlemen, this concludes today’s teleconference. We thank you for your participation and you may disconnect your lines at this time.
Operator:
Greetings, and welcome to the Microsoft Fiscal Year 2020 Fourth Quarter Earnings Conference Call. At this time, all participants are in a listen-only mode. A question-and-answer session will follow the former presentation. [Operator Instructions] As a reminder, this conference is being recorded. It is now my pleasure to introduce your host, Mike Spencer, General Manager and Investor Relations for Microsoft. Thank you, sir. You may begin.
Mike Spencer:
Good afternoon and thank you for joining us today. On the call with me are Satya Nadella, Chief Executive Officer; Amy Hood, Chief Financial Officer; Frank Brod, Chief Accounting Officer; and Keith Dolliver, Deputy General Counsel. On the Microsoft Investor Relations website, you can find our earnings press release and our financial summary slide deck, which is intended to supplement our prepared remarks during today's call and provides a reconciliation of differences between GAAP and non-GAAP financial measures. Unless otherwise specified, we will refer to non-GAAP metrics on the call. The non-GAAP financial measures provided should not be considered as a substitute for or superior to the measures of financial performance prepared in accordance with GAAP. They are included as additional clarifying items to aid investors in further understanding the Company's fourth quarter performance in addition to the impact these items and events had on the financial results. All growth comparisons we make on the call today relate to the corresponding period of last year, unless otherwise noted. We’ll also provide growth rates in constant currency when available as a framework for assessing how our underlying businesses performed, excluding the effect of foreign currency rate fluctuations. Where growth rates are the same in constant currency, we'll refer to growth rate only. We will post our prepared remarks to our website immediately following the call until the complete transcript is available. Today's call is being webcast live and recorded. If you ask a question, it will be included in our live transmission, in the transcript and in any future use of the recording. You can replay the call and view the transcript on the Microsoft Investor Relations website. During this call, we will be making forward-looking statements, which are predictions, projections or other statements about future events. These statements are based on current expectations and assumptions that are subject to risks and uncertainties. Actual results could materially differ because of factors discussed in today's earnings press release, in the comments made during this conference call and in the Risk Factors section of Form 10-K, Forms 10-Q and other reports and filings with the Securities and Exchange Commission. We do not undertake any duty to update any forward-looking statement. And with that, I'll turn the call over to Satya.
Satya Nadella:
Thank you, Mike. Good afternoon, everyone. We delivered record results this fiscal year powered by our commercial cloud, which surpassed $50 billion in revenue for the first time, up 36% year-over-year. The last five months have made it very clear that digital tech intensity is key to business resilience. Organizations that build their own digital capability will recover faster and emerge from this crisis stronger. We are seeing businesses accelerate the digitization of every part of their operations from manufacturing to sales and customer service to reimagine how they meet customer needs from curbside pickup and contactless shopping in retail to telemedicine in healthcare. That's why we are building the full modern technology stack powered by cloud and AI and underpinned by security and compliance to help every organization digitally transform. Now, I’ll highlight our innovation and momentum, starting with Azure. Every organization today needs a distributed computing fabric to run essential workloads. We are building Azure as the world's computer to support them with data center regions -- more data center regions than any other provider, including new regions as of this quarter in Italy, New Zealand, and Poland. We have always led in hybrid and we are accelerating our innovation to meet customers’ needs, wherever they are. Azure Arc is the first control plane built for a multi-cloud, multi-edge world, and we're taking it further with Azure Arc-enabled Kubernetes. New capabilities in Azure Stack HCI help organizations bring the cloud to their very own data centers. And our acquisitions of Affirmed and Metaswitch along with Azure Edge Zones extend Azure to the network edge expanding our offering to telecom operators as they move to 5G. Our differentiated approach across cloud and edge is winning new customers in every industry from Land O'Lakes, the National Australia Bank to Johns Hopkins Medicine, as well as leading ISVs, including Citrix, Finastra, SAS, and Workday. At the data layer, Azure is the only cloud with limitless data and analytics capabilities that can deliver a cloud-native data estate for every organization. The combination of SQL Hyperscale Cosmos DB, Synapse Analytics and the new Synapse Link, which enables live analytics on real-time transactions differentiate Azure. In AI, we have the most comprehensive portfolio of tools, frameworks, and infrastructure. We're thrilled with the progress our partner OpenAI is making. Their new GPT3 model constitutes a new breakthrough in AI and retrained -- and was trained on our Azure AI supercomputer. New capabilities in Azure Cognitive Services make it easier to build applications that speak naturally in 49 languages and its variants and to generate insights from unstructured data, including paper-based forms and medical records. Microsoft Bot Framework now includes powerful authoring tools to build sophisticated conversational bots with low-code and with Azure Machine Learning organizations can deploy AI more responsibly and safely. All this innovation is driving usage. In June alone 13.5 billion transactions were processed in Azure Cognitive Services, 2.5 billion messages sent, 9 million hours of speech transcribed. From Bridgestone to UnitedHealth Group to EY, companies are relying on Azure AI to innovate and better meet customer needs. Now to developer tools. The role of developers is more important than ever from emergency response to recovery to reimagining the world, we have the most used and loved developer tools to build any application for any platform. We have seen increased activity across multiple measures, and we are going further with new tools to power, secure remote development. With Codespaces, we are bringing together the best of GitHub, Visual Studio, and Azure to help developers go from code to cloud in seconds. New advanced security features in GitHub uses semantic analysis to scan code for vulnerabilities and GitHub Discussions help software communities collaborate outside of the code base. More than 3 million organizations, including the majority of the Fortune 50 now use GitHub. The State of California is using GitHub and Azure DevOps to power 90% of its digital COVID-19 response infrastructure. All the 5,000 engineers at Autodesk rely on GitHub to break down silos across the organization. And at Etsy, developers are using GitHub to deploy production -- to production more than 50 times per day. Now, the Power Platform. With Power Platform, anyone in an organization can rapidly create an application, build a virtual agent, automate a workflow, or analyze data. Citizen developers and business decision makers at companies like Schlumberger and T-Mobile are using Power Platform to address challenges created by COVID-19. Power BI is the clear leader in business intelligence in the cloud and is growing significantly faster than competition. 96% of the Fortune 500 now use Power BI to find insights in their data. More broadly, across the Power Platform, we're seeing accelerating usage. Power Apps monthly active users increased 170% year-over-year, Power Automate is up 75%. And in just six months, Power Virtual Agents are already surpassed 6.7 million sessions. Just yesterday, we launched an end-to-end return to workplace solution in Power Platform that will help organizations like CBRE keep employees safe and healthy when they go back to their office. And we continue to invest in robotic process automation. Our acquisition of Softomotive when coupled with Power Automate enables customers including KPMG to automate manual business processes across both, legacy as well as modern applications. Now to Dynamics 365. Dynamics 365 is helping organizations in every industry digitize their end-to-end business operations from sales and customer service to supply chain management, so that they can rapidly adapt to changing market conditions. Customer Insights is the fastest growing Dynamics 365 application ever, helping organizations like Walgreens Boots Alliance and Chipotle offer more personalized customer experiences. BNY Mellon chose Dynamics 365 this quarter to help investment managers build stronger relations with their customers. More than 4,500 organizations now use Dynamics 365 Commerce, Finance and Supply Chain Management, making it one of the fastest growing SaaS solutions in its category. FedEx for example, uses Dynamics 365 to drive more precise logistics and inventory management. In retail, Dynamics 365 Connected Store now offers in-store traffic analytics and curbside pickup prioritizing safety as stores reopen, and we continue to invest in solutions to protect merchants as they process more online transactions. New account protection and loss prevention features in Dynamics 365 Fraud Protection help protect online revenue, and we are working with financial services firms like Capital One to improve fraud detection and keep customers secure. Now, to LinkedIn. In spite of revenue headwinds due to lower hiring needs, we are seeing record engagements as LinkedIn’s more than 706 million professionals turn to the network to connect, learn and plan for the future. Content shared with nearly -- up nearly 50% year-over-year and LinkedIn Live streams were up 89% since March. People will increasingly need to move beyond current domain expertise to learn new skills, and they turn into LinkedIn. Professionals watched nearly four times the amount of LinkedIn learning content in June than they did a year ago. And we're making it easier for them to access LinkedIn Learning’s more than 16,000 online courses directly in the flow of their work. Our new learning app and Teams will allow organizations to integrate LinkedIn Learning as well as their own content to create a continuous feedback loop between work, skills and the learning needed for upskilling and reskilling employees. Now, to Microsoft 365 and Teams. When, where and how the world works is fundamentally changing. Microsoft 365 is empowering people and organizations to be productive and secure as they adapt to more fluid ways of working as well as learning. Microsoft Teams is helping people be together even when they are apart. It’s the only solution with meetings, calls, chat, content, collaboration with office as well as business process workflows in a secure, integrated user experience. We are reimagining every aspect of the meetings experience with new capabilities like Together Mode and the Dynamic Stage to help people feel more connected and reduce cognitive load. We expanded the gallery view in Teams, so that people can see and interact with up to 49 participants at a time, and breakout rooms and live reactions will help people build social capital in a virtual world. Deeper integration between Teams and Power Platform brings an integrated data platform Microsoft Dataflex for easier, faster application creation and deployment, enabling a new category of enterprise-grade apps and chatbots in Teams. Teams is rapidly becoming the communications backbone as customers accelerate moving voice to the cloud. And we're expanding Teams beyond the workplace, making it easy to add personal Teams account on mobile, so you can stay connected with friends and family across work as well as your life. Teams users generated more than 5 billion meeting minutes in a single day this quarter, and we are seeing increased usage intensity across the platform as people communicate, collaborate and co-author content in Teams. 69 organizations now have more than a 100,000 users of Teams and over a 1,800 organizations have more than 10,000 users of Teams. We are working alongside educators as they prepare for remote hybrid and in-person scenarios this fall. More than a 150 million students and teachers around the world now rely on our tools, including Teams, Stream, OneNote as well as Flipgrid to prioritize student engagement and learning outcomes. Our new Microsoft Cloud for Healthcare is helping providers schedule, manage and conduct virtual visits using Teams and engage with patients using Dynamics 365. In healthcare, there were more than 46 million Teams meetings this past month. The NHS in the UK chose Microsoft 365 to empower its 1.2 million employees with the latest productivity and collaboration tools to deliver better patient outcomes. More broadly, we're seeing increased usage of Microsoft 365 and larger strategic agreements. Alcoa and Telstra are empowering their entire workforce, including first line employees with Microsoft 365 and Teams. Across industries, customers like 3M, CenturyLink, GE and Providence are increasingly choosing our Microsoft 365 premium offerings for differentiated security, compliance, voice and analytics value. Our Microsoft 365 E5 user base more than doubled year-over-year. People are turning to Windows PCs more than ever with minutes spent in Windows 10 up more than 55% year-over-year. And we expanded our family of surface devices and accessories to help people work, learn and connect from anywhere as we create new categories that benefit the entire OEM ecosystem. Now, to security and compliance. Remote everything continues to accelerate the need for a zero trust security architecture that protects people, devices, applications and data holistically. And they're the only company with an integrated end to end capability informed by more than 8 trillion signals each day. Azure Active Directory now has more than 345 million monthly active users across more than 200,000 organizations. And we are not only securing employee identities but customer and partner identities as well. General Motors, for example, is using Azure Active Directory to secure interactions between its employees, dealers, and customers. Azure Sentinel now has more than 6,500 customers. The accelerating adoption of IoT across industries is creating new security challenges, and our acquisition of CyberX this quarter will help secure customers’ IoT deployments. Finally, we are helping customers protect their most sensitive information. Microsoft Information Protection is enabling companies like Siemens AG to protect sensitive data wherever it exists. And new Microsoft 365 Records Management helps customers govern data and reduce risk. Now onto gaming. It was simply a breakthrough quarter for gaming. We saw record engagement and monetization, led by strength on and off-console, as people everywhere turn to gaming to connect, socialize, and play with others. Stepping back, we are expanding our opportunity to empower the world’s 2 billion gamers to play wherever and whenever they want, on any device. Xbox Game Pass is seeing record subscriber growth across both, console and PC, and now includes content from more than 100 studios. Our xCloud gaming service is already live in 15 countries. And just last week, we announced that we will bring xCloud to Xbox Game Pass, so subscribers can stream games to a phone or tablet and play along with nearly 100 million Xbox Live players around the world. In content, we are delivering differentiated, first and third-party content to attract and retain gamers. Xbox Series X will launch this fall with the largest launch lineup for any console ever. And Minecraft reached a new high of nearly 132 million monthly active users during the quarter. In closing, we are expanding our opportunity and investing across the full modern, technology stack. Over the next decade, technology spending as a percentage of GDP is projected to double. And we are well positioned to participate in that growth by innovating and defining the key technologies that empower every person and every organization on the planet to build more of their own tech intensity. With that, I’ll hand it over to Amy who will cover our financial results in detail and share our outlook. And I look forward to rejoining for your questions.
Amy Hood:
Thank you, Satya, and good afternoon everyone. This quarter, revenue was $38 billion, up 13% and 15% in constant currency. Gross margin dollars increased 10% and 12% in constant currency. Operating income increased 8% and 12% in constant currency. And earnings per share was $1.46, increasing 7% and 9% in constant currency when adjusting for the net tax benefit related to the transfer of intangible properties from the fourth quarter of fiscal year ‘19. In our largest quarter of the year, our sales teams and partners again delivered strong results, with many similar trends to the end of the third quarter. In our commercial business, increased usage, consistent execution, and continued demand for our differentiated, high-value cloud services drove another strong quarter. And in our consumer business, increased demand from work, learn, and play from home scenarios again benefitted our Gaming, Surface, and Windows OEM non-Pro businesses. We also saw weakness in small and medium business purchasing, which primarily impacted our transactional Office and Windows OEM-Pro businesses, and drove some moderation to our Office 365 commercial paid seat growth. And in our Search business, though rates stabilized through the quarter, we saw a continued reduction in advertising spend on our platform. Moving to our overall results. Customer commitment to our cloud continues to grow. In FY20, we closed a record number of multi-million dollar commercial cloud agreements, with material growth in the number of $10-million-plus Azure contracts. And on a strong prior year comparable, commercial bookings growth was ahead of expectations, increasing 12% year-over-year driven by consistent renewal execution and an increase in the number of large, long-term Azure contracts. As a result, commercial remaining performance obligation increased 23% to $107 billion. Approximately 50% of this balance will be recognized in revenue in the next 12 months, up 21% year-over-year, reflecting consistent execution across our core annuity sales motions. The remaining 50%, which will be recognized beyond the next 12 months, increased 25% year-over-year, highlighting the growing long-term customer commitment to our cloud platform. And this quarter, our annuity mix increased 4 points year-over-year to 94%. Commercial cloud revenue grew 30% and 32% in constant currency to $14.3 billion, surpassing $50 billion for the fiscal year. And commercial cloud gross margin percentage expanded 1 point to 66%, despite revenue mix shift to Azure and significant customer engagement and usage to support remote work scenarios. In line with expectations, FX reduced revenue growth by approximately 2 points and COGS growth by approximately 1 point. FX had no impact on operating expense growth, slightly less favorable than expected. Our margins this quarter reflect investments to deliver greater customer value in this challenging environment and therefore strengthen our long-term competitive position. We invested in capacity for cloud infrastructure usage, free trial offers for critical remote work scenarios, and flexible financing options across the ecosystem. Additionally, we re-envisioned our retail stores strategy as we stayed focused on growing our investments in the strategic, high growth opportunities of the future. As a result, Company gross margin percentage was down 2 points year-over-year to 68%, with additional impact from lower margin sales mix. Operating expense grew 13%, including a $450 million charge related to the realignment of our retail stores strategy. And operating margins declined 2 points year-over-year to 35%. Now to our segment results. Revenue from Productivity and Business Processes was $11.8 billion, increasing 6% and 8% in constant currency. Commercial -- office commercial revenue grew 5% and 7% in constant currency, impacted by the small and medium business slowdown noted earlier, as well as a strong prior year comparable where 4 points of growth were from a greater mix of contracts with higher in-period recognition. Office 365 commercial revenue grew 19% and 22% in constant currency, in-line with expectations, and was again driven by installed base growth across all workloads and customer segments as well as higher ARPU. Demand for our high value security and voice components drove strong upsell to Office 365 and Microsoft 365 E5. Paid Office 365 commercial seats increased 15% year-over-year, slightly below prior quarter trends. This reflects the strong adoption of free trial offers we made to enable customers to quickly adapt to needed remote work scenarios, as well as some growth moderation in first-line worker and small and medium business offerings. Office consumer revenue grew 6% and 7% in constant currency, as stronger than expected growth in Office 365 consumer subscriptions was partially offset by transactional weakness. As a result, we saw a significant quarter-over-quarter increase in Office 365 consumer subscribers, up more than 3 million to 42.7 million. Dynamics revenue grew 13% and 15% in constant currency, driven by Dynamics 365 growth of 38% and 40% in constant currency. This fiscal year, total Dynamics revenue surpassed $3 billion, with over 60% from Dynamics 365. LinkedIn revenue increased 10% and 11% in constant currency as a weak job market materially impacted annual bookings in our Talent Solutions business even as usage remained high. Segment gross margin dollars were relatively unchanged and increased 3% in constant currency and gross margin percentage decreased 4 points year-over-year. Operating expense increased 10% and 11% in constant currency, and operating income decreased 9% and 5% in constant currency. Next, the Intelligent Cloud segment. Revenue was $13.4 billion, increasing 17% and 19% in constant currency, slightly ahead of expectations, driven by continued customer demand for our differentiated hybrid offerings. On a significant base, server products and cloud services revenue increased 19% and 21% in constant currency. Azure revenue grew 47% and 50% in constant currency, in line with expectations, driven by continued strong growth in our consumption-based business. In our per-user business, growth continued to moderate, given the size of our enterprise mobility installed base, which grew 26% to over 147 million seats. And our on-premise server business was relatively unchanged and grew 1% in constant currency, ahead of expectations, driven by strong renewal execution and continued demand for our hybrid and premium solutions. Enterprise Services revenue was relatively unchanged and grew 2% in constant currency as growth in Premier Support Services offset consulting delays. Segment gross margin dollars increased 19% and 21% in constant currency and gross margin percentage increased 1 point year-over-year. Operating expense increased 19%, and operating income grew 19% and 22% in constant currency. Now to More Personal Computing. Revenue was $12.9 billion, increasing 14% and 16% in constant currency with better than expected performance across all businesses as we continued to benefit from work, learn, and play from home scenarios. In Windows, overall OEM revenue grew 7%, benefitting from improved supply in April that met unfulfilled Q3 demand. In OEM Pro, this benefit was more than offset by the impact from small and medium businesses in May and June. And in OEM non-Pro, the benefit from work and learn from home scenarios continued but did moderate through the quarter. Inventory levels ended the quarter in the normal range. Windows Commercial products and cloud services revenue grew 9% and 11% in constant currency, driven by Microsoft 365 and the continued demand for our advanced security solutions. In Surface, revenue grew 28% and 30% in constant currency, with strength across consumer and commercial segments. Search revenue ex TAC declined 18% and 17% in constant currency, driven by the trends noted earlier. And in Gaming, revenue increased 64% and 66% in constant currency, significantly ahead of expectations, with the continued benefit from play-at-home scenarios driving record levels of engagement and monetization across the platform, as well as a significant increase in console sales. Xbox content and services revenue increased 65% and 68% in constant currency, with strong growth in third party transactions, GamePass subscribers, and Minecraft. Segment gross margin dollars increased 12% and 15% in constant currency and gross margin percentage decreased 1 point year-over-year with the mix shift to Gaming. Operating expense increased 10%, including the retail stores charge. And operating income grew 15% and 19% in constant currency. Now back to total Company results. In line with expectations, capital expenditures including finance leases were $5.8 billion, up 8% year-over-year to support growing usage and demand for cloud services. Cash paid for PP&E was $4.7 billion. Cash flow from operations was $18.7 billion and increased 16% year-over-year driven by healthy cloud billings and collections. And free cash flow was $13.9 billion, up 16%. For the fiscal year, we generated over $60 billion in operating cash flow and over $45 billion in free cash flow, driven by a year of improving margins and operating leverage across our businesses. In other income and expense, interest income, net gains on derivatives, investments, and foreign currency remeasurement were mostly offset by interest expense. Our effective tax rate was slightly below 17%, lower than expected, due to the geographic mix of revenue. And finally, we returned $8.9 billion to shareholders through share repurchases and dividends, an increase of 16% year-over-year, bringing our total cash returned to shareholders to over $35 billion for the full fiscal year. Now, before we turn to our outlook, I'd like to update you on a change in accounting estimate to the useful life of server and network equipment assets in our cloud infrastructure. Effective at the start of fiscal year ‘21, we are extending the depreciable life for these assets to four years, which will apply to the asset balances on our balance sheet as of June 30, 2020 as well as future asset purchases. This change will not impact historical depreciation expense, the total depreciation expense over the life of the asset, or cash flow, but it will impact the timing of depreciation expense in the future for these assets. As a result, based on the outstanding balances as of June 30, we expect fiscal year ‘21 operating income to be favorably impacted by approximately $900 million in the first quarter and approximately $2.7 billion for the full fiscal year. This has been included in the guidance we will provide on today’s call, and you will find additional details on the mechanics of the change in our earnings materials. Now, let’s move to our next quarter outlook. In our commercial business, given our differentiated position in growth markets, we expect continued commitment to our cloud platform, as well as strong usage and consumption growth. In our consumer business, we expect some continued benefit from work, learn, and play from home scenarios in Gaming and Surface, though at a more moderated rate as stay-at-home guidelines ease in many places around the world. However, we expect the small and medium business weakness we saw in Q4 to continue, which will impact transactional sales, primarily in Office and Windows OEM. In commercial bookings, growth should again be healthy, but will be impacted by the strong prior year comparable and low growth in the Q1 expiry base. Commercial cloud gross margin percentage will increase approximately 4 points year-over-year from the accounting estimate change noted earlier. Excluding this impact, continued improvement in Azure IaaS and PaaS gross margin percentage will be mostly offset by revenue mix shift to Azure. And on a dollar basis, we expect capital expenditures to be roughly in line with last quarter to support the growing usage and demand for our cloud services. Next to FX. Based on current rates, FX should decrease total Company, Productivity and Business Process, and Intelligent Cloud revenue growth by approximately 1 point and have no impact on More Personal Computing revenue, total Company COGS, and operating expense growth. Now to segment guidance. In Productivity and Business Processes, we expect revenue between $11.65 billion and $11.9 billion. In Office commercial, on a strong prior year comparable, revenue growth will again be driven by Office 365, with continued upsell opportunity to E5. However, growth will be impacted by a decline of approximately 30% in our on-premises business, driven by the transactional weakness in small and medium businesses noted earlier. In Office consumer, we expect revenue to be relatively unchanged year-over-year as subscription growth will be offset by a decline in our transactional business. In LinkedIn, we expect low to mid-single-digit revenue growth, primarily from weak bookings, and therefore revenue growth, in the Talent Solutions business. And in Dynamics, continued Dynamics 365 momentum from our modern and intelligent solutions will drive revenue growth in the low-double-digits. For Intelligent Cloud, we expect revenue between $12.55 and $12.8 billion. In Azure, revenue growth will again be driven by our consumption-based business. And in our per-user business, we expect continued benefit from Microsoft 365 suite momentum, though growth will again be impacted by the increasing size of the installed base. In our on-premises server business, on a strong prior year comparable, we expect revenue to be up slightly year-over-year, driven by the durable value of our hybrid and premium annuity offerings. And in Enterprise Services, we expect revenue to be relatively unchanged year-over-year similar to last quarter. In More Personal Computing, we expect revenue between $10.95 billion and $11.35 billion. In our Windows OEM business, we expect revenue to decline in the low teens range, impacted by the strong prior year comparable that benefited from the end of support for Windows 7, as well as the continued slowdown in small and medium businesses. In Windows commercial products and cloud services, we expect healthy double-digit growth from continued Microsoft 365 momentum and the value of our advanced security offerings. In Surface, solid demand against a low prior year comparable that was impacted by product lifecycle transitions should drive growth in the mid teens. In Search ex-TAC, we expect revenue to decline in the low 20% range. And in Gaming, we expect revenue growth in the high teens with continued strong user engagement across the platform. Now back to overall Company guidance. We expect COGS of $10.75 billion to $10.95 billion and operating expense of $10.7 billion to $10.8 billion, with continued investment against our significant long-term ambition. Other income and expense should be negative $50 million as interest expense is expected to more than offset interest income. And finally, we expect our Q1 tax rate to be approximately 16%, lower than our expected full year rate, given the volume of equity vests in our first quarter. In closing, we are committed to our customer’s success in these challenging times and to managing the Company for long-term growth and profitability. We will continue to expand our cloud infrastructure to support the growing customer usage and demand across our differentiated cloud offerings. And, given our strong execution and growing competitive advantage in high growth areas, we remain committed to investing against the long-term opportunity ahead of us. Now, before turning to Q&A, I have one special thank you. Frank Brod, our Chief Accounting Officer, will soon be retiring. And on behalf of the entire company, thank you for your significant impact and close partnership over the years. You’ve played a key role in our success. And I’d like to welcome Alice Jolla, who has been working alongside Frank and I for many years, as our new Chief Accounting Officer. Alice, we look forward to having you in this position. With that Mike, let’s go to Q&A
Mike Spencer:
Thanks Amy. We'll now move over to Q&A. Out of respect to others on the call, we request that participants please only ask one question. Operator, could you please repeat your instructions?
Operator:
Absolutely. [Operator Instructions] Our first question comes from Keith Weiss with Morgan Stanley. Please proceed.
Keith Weiss:
Thank you guys for taking the question and very nice quarter. Satya, I was hoping if you could help us with your view of what the enterprise spending environment looks like through this difficult period? On one side of the equation, we have very good secular trends that are still very well in place. And like you said, digital transformation is accelerating. On the other side, though, we do have difficult macro conditions out there, and we're seeing it in places like SMB and the like. Can you help us understand how that's putting out on the ground in terms of your customers? Are you still able to get those big deals over the line? And how do you see that playing out through the rest of the fiscal year? Like, how should we think about those impacts through FY21?
Satya Nadella:
Thank you, Keith, for the question. The thing that at least we have learned, I would say in the last five months is that digital technology is no longer viewed as just new project start, but it's becoming perhaps the most key for business resilience, business continuity, obviously is a board level discussion everywhere. But I don't think digital tech as sort of being key to business resilience was the number one priority, whereas now it is. So, I think that's I think -- when I think about digital transformation now, I’d break it into two things. I think about resilience and all sort of what Microsoft can do to help any business be more resilient, whether it's remote everything, whether it's about their ability to simulate anything, automate everything. Those are the things that I think are going to increase. Then of course, there is how do you readjust to what is going to be an increased e-commerce, contactless reimagined world, reconfigured supply chain. So, both of those are secular tailwinds. But no one can take away from sort of the fact that GDP is going to be negative. So, that's why I think you're going to see lots of ins and outs, but digital technology, by -- and digital transformation itself is going to be pretty key. And therefore, we are very-focused on sharpening the value proposition of every part of the stack I described and making sure we are there for our customers as they navigate these tough times.
Amy Hood:
And Keith, maybe just to add to that a little bit. And I think you saw that in our bookings growth for the quarter. And increasingly, I think people will start to focus as well on the remaining performance obligations. And you're starting to see this commitment both, in the next 12 months and then in the 12 months past that. And so, we are obviously -- you'll see some volatility in that from the longer term larger contracts we have talked about. But, we did in Q4 have more of that closed than we anticipated.
Keith Weiss:
Excellent. Thank you, guys.
Mike Spencer:
Thanks Keith. Operator, we'll take our next question, please.
Operator:
Thank you. Our next question comes from Heather Bellini with Goldman Sachs. Please proceed.
Heather Bellini:
Great. Thank you so much for taking the question. I was just wondering, Satya and Amy, just given the success that you guys have in expanding your footprint with customers, is there any sense that you could feel those kind of -- that some people talk about net expansion rates, right? Just wondering if you guys have a way of helping investors think about kind of the net expansion rate from your existing customers on an annual basis, just given the success you're having with things like Azure hybrid benefits and migrations to the cloud. So, any way for us to help think through that would be really helpful. Thank you.
Satya Nadella:
Amy, maybe I'll start and then you can add. I mean, the way at least we think about the core, Heather, as far as how we are architecting, what we're doing here, and that's one of the reasons why even I structured my remarks the way I structured them, which is each of these layers is being built, obviously to reinforce the other layer, but each layer is independent, and we recognize that enterprises are very heterogeneous. They're going to choose multiple layers from multiple vendors, and interoperability will be key. But we have a very differentiated value proposition. I mean, even in this quarter, if you think about the number of customers who started with Teams, built a Power application, in fact had Azure, GitHub, Power DevOps on top of that code base, and then used Azure Synapse, all in one solution. So, you can see that power of our stack. So, each layer is architected such that it reinforces the other and we see increasing adoption including, all of these layers. But, I think in the numbers, when we talk about each of the numbers and the growth rates for each of the numbers, that in some sense showcases that. But maybe Amy you want to add more to that.
Amy Hood:
Yes. I think the other way to think about it, Heather, and we do I know talk about it a little bit every quarter. There are two main motions that we focus a lot on here. Number one, are we adding new customers; and number two, are we adding workloads within customers? And I think you'll increasingly hear us talk about the number of customers who are purchasing multiple components of the cloud, whether that's Microsoft 365, Azure and the Power platform Satya just talked about, developer SaaS, or GitHub, and then numerous cloud opportunities within Dynamics 365. So, I think the way I tend to think about it is, is revenue per customer going up? Yes. And are we adding new customers? Yes. And do we feel we still have room to add additional clouds? I think that'll be sort of the language you'll hear us talk through this year.
Heather Bellini:
Thank you very much.
Operator:
Thank you. Our next question comes from Mark Moerdler with Bernstein Research. Please proceed with your question.
Mark Moerdler:
Thank you very much for taking my question and congrats on the quarter. Amy, cash flow from operations has been an area of concern across the software industry with some companies reporting payment delays, requests for extended payments, et cetera. This quarter, your CFO was a strong standout. What do you think is the reason for the strength? Is this a function of the channel or enterprise exposure or something else? Any data, any information will be appreciated?
Amy Hood:
Thanks, Mark. We did have, as you saw -- and we have had very consistent performance in our cash flow from operations. And I think a lot of that, as you've noted, has to do with where that strength is coming from, which is overall it’s cloud billing, it’s usage, it’s consumption-based growth. And we do have, as you noted, a lot exposure to enterprise that has tended to perform quite well. And we did extend, and I mentioned it in our call and our prepared remarks, a lot of financing options to customers as well. So, I feel like we are taking an appropriately balanced approach here and really focusing more on customer enablement. And so, we could see some impacts, but I think the broad portfolio mark and broad geographic exposure probably has benefited us on CFO.
Satya Nadella:
And broadly, we will be very much optimizing for helping our customers through this period and our own share.
Amy Hood:
Yes.
Mark Moerdler:
That makes sense. I appreciate. Thank you again.
Mike Spencer:
Thanks, Mark. Operator, we'll take next question, please.
Operator:
Thank you. Our next question comes from Kirk Materne with Evercore ISI.
Kirk Materne:
Amy and Satya, you noticed the strong growth in the E5 SKU around Office 365 over the last year. Can you just talk perhaps a little bit more specifically about how Teams is perhaps changing the discussion around productivity more broadly? How that's maybe raising your profile even more from a strategic perspective as customers start thinking about how sort of collaboration is going to change in this new world, both in the short and the long-term? Thanks.
Satya Nadella:
Sure, Kirk. The approach we took with Teams always was to not just think of this is chat application, right? I mean, we thought about messaging obviously is important, but we said okay, if you have to reimagine how people communicate using both, chat as well as video, and then most importantly, how people collaborate in meetings, outside meetings before and after. So, that's sort of the second element. And third, think about business process and workflows, dominating inside of this scaffolding of Teams, and then, building it with the theme compliance and security base of Microsoft 365. So, it's absolutely. So, first of all, Microsoft 365 has entered many new categories. They're all part of now Microsoft 365 value. And so, with that -- and the architectural coherence of Microsoft 365, because in some sense, the complexity, security risk, management costs, these are real things for enterprises, especially, if you've got to go remote everything. So, I feel that we have a great value proposition for customers at a time of most acute need where they want to go remote, they need that flexibility when there is hybrid work. And yes, they want the low-cost management and high security and compliance. So, I think we had a differentiated offer there. And I'll turn it to Amy, if you want to add anything to that as well?
Amy Hood:
No. I actually think the other component, Satya, that I would mention is really the transition we've seen from just Office 365 E5 to Microsoft 365 E5 with the entirety of the value proposition. And this I think has been a pivotal year. And again in Q4, we saw even more transition in the SKU mix to the Microsoft 365 SKU than just simply the Office SKU.
Operator:
Our next question comes from Gregg Moskowitz with Mizuho.
Gregg Moskowitz:
Thank you very much for taking the question. And I have one for Satya. I'm curious how you would assess the net impact of the current environment on Azure inclusive of potentially lower consumption growth among highly impacted industries and of course, the per seat moderation in the EMS, offset by some deceleration in digital transformation or broadly among other customers. In addition, I was curious, if you're seeing more pay-as-you-go type arrangements for Azure than you were previously? Thank you.
Satya Nadella:
Overall, as I said, even in industries that have been impacted, say, economically, one of the things is -- getting to the new efficient frontier of cloud economics is one wing for them to in fact, do better as they get into recovery. So, one of the things that we’re seeing fact, is some acceleration even or getting rid of the old and getting to the efficient frontier, so that then they can recover faster. That doesn't mean that some places where there is absolute real shutdown of economic activity, there isn’t a slowdown. But where people are looking to, say, using even that as an opportunity, come out stronger, we do see that. For sure, pay-as-you-go on Azure is going to be increased and is increasing. And we are fundamentally focused on wherever people want to have these long-term commitments, as well as pay-as-you-go customers. So, we don't in some sense discriminate between the two. What we want to be able to stay focused on is quarter-over-quarter consumption growth by adding value to customers’ digital transformation projects.
Amy Hood:
And I would add, maybe Gregg, a little context. We have been seeing a transition to pay-as-you-go probably for the majority of this year, as opposed to saying it has more recently just emerged as a trend. So, I wanted to make sure to decouple those a teeny bit. And I think in general for us, this quarter, the consumption patterns were very, very similar actually to what we expected, to Satya’s note, with the pressure to I think move to this new frontier, being really at the forefront of people's minds, far more so than maybe a discussion on per user impact.
Operator:
Our next question comes from Brent Thill with Jefferies.
Brent Thill:
You’ve continued to show great top line double-digit growth and margin improvement. And many are asking, is that same framework in place in this environment, showing the same double-digit growth with margin improvement, or do things change and you need to invest in new areas that could potentially stall out margins as we go through the cycle?
Satya Nadella:
I'll start and Amy you can add to this. The way I'd say, Brent, is that our focus, especially given that -- what is it, GDP is negative 10 in the world, and you pick your timeframe. Right now, what I would like us to focus on in the interest of our long-term investors is to say how can we build this modern tech stack, so that it can really capture both, help customers transform be resilient and help us get into new categories and build a strong position in those categories. So, my own approach to this would be not to worry as much about short-term, whether it's a growth number, because when you're growing compared to where GDP is healthily, and competitively the growth number is high. I'm not trying to match some artificial double-digit growth number. And nor are we trying to sort of think about a margin target because in some sense, we're -- the world needs to do well for us to do well in the long run. And I think the world will come out of this, and we will be stronger if we invest during this phase.
Amy Hood:
And I just want to reiterate how important that is. The opportunity that Satya really outlined in his remarks is I do believe, fundamental. And so, you see us continuing to invest. You'll see it in capital expenditure based on demand, you'll see it in the operating expense line. And a lot of the margin movement you're going to see is going to be actually far more sales mix than it is to think about it as margins going down in a particular product. So, for me, it's really about in every product, are we investing with a strong position, with a clear view of the future in a way that we can be a more important part of every customer's budget. And so, I think we feel very good about the products we've got, the lineup we've got and the execution engine we've got. And so, I think we're far more focused in that way than maybe on our short term number goal.
Brent Thill:
Thank you.
Mike Spencer:
Thanks, Brent. Operator, we'll take next question, please.
Operator:
Our next question is from Brad Zelnick with Credit Suisse. Please proceed with your question.
Brad Zelnick:
Great. Thank you so much for taking the questions and congrats on the amazing results. Amy, I believe, in your prepared remarks, you said Q4 CapEx was in line with expectations and Q1 should be at a similar level. Can you speak to the evolution in cloud CapEx productivity and utilization trends, your capacity planning process and lead times to stand up incremental capacity? And ultimately, how should we be thinking about the cadence of CapEx going forward?
Amy Hood:
Thanks, Brad. As you saw, we made great progress this quarter catching up from supply chain challenges that I think we entered the quarter with. And as you can imagine, with the Teams surge and usage, along with other workloads surges, we look forward to continuing to be able to adapt to meet that demand ahead of the curve in addition to what Satya mentioned, which is continuing to enter new regions where we see opportunities. So for me, the way to think about it is you see the cloud revenue growth continuing, you see strong consumption and usage growth, and you should expect cloud CapEx to follow in pretty short order. The lead times there have gotten tighter over time. And so, you can generally think they'll be more correlated, but obviously there's some demand planning that we like to give ourselves ample room.
Brad Zelnick:
Thank you.
Mike Spencer:
Sure. Thanks, Brad. Operator, we'll take our last question now, please.
Operator:
Thank you. Our last question comes from Raimo Lenschow with Barclays. Please proceed with your question.
Raimo Lenschow:
Hey. Thanks for squeezing me in, and congrats as well. A quick one for me. Like, can you talk a little bit about Gaming? So, this quarter was kind of we saw very, very strong numbers. But, before like -- it's slightly weaker because of the tougher comps. But like, how do you think about that cycle of growth that you get out of Gaming? In if we should be getting more stable with more return revenue? Just to talk a little bit about the dynamics a little bit. Thank you.
Satya Nadella:
Sure, I'll start. I mean, our overall vision is we've been talking about quite frankly multiple years and building out with in particular, our Game Pass strategy. That's what we are going for. This gaming TAM is much more expensive than what we participated in even with all of the success we had with Xbox. So, we think going forward, Xbox, with the approach we're taking has much more of an ability to reach the 2-plus-billion gamers out there. And we're in the early days of building that out. And so, this quarter, of course, was stand out for many of the reasons because of the remote nature of how -- with lot of the activity happened. But -- and also, we have a new console, that's very much part of our strategy. But, we go beyond the console to the PC, we go to mobile, and we have the streaming service. So, all of these accrue to what we think in the long run is going to be a much bigger addressable market. And we have a great structural position. We have a social network in Xbox Live, obviously we have a store that monetizes super well, as well as we have the Game Pass subscription. So, Amy, if you want to add to that?
Amy Hood:
Maybe just a few things, which is when I think about gaming and where we are at this point, the reason it's so exciting I think this quarter reinforces that we have such platform strength built on the view, the support we have of fans at the console. We’ve extended that and begun to extend it to the PC; we're extending it to mobile. That platform strength will drive this more annuity-like behavior that you're thinking about, which is great. And we saw that in the Game Pass subscription growth, again, this quarter building on that base. But then, the third party titles will drive some volatility, but that volatility is just reinforcing of the position we have and I think the long relationship with fans. So, I think we're all pretty excited. I think, Satya called it pivotal, I think, it certainly is and that we're sort of looking forward to the next console release as well.
RaimoLenschow:
Thank you.
Mike Spencer:
Thanks, Raimo. That wraps up the Q&A portion of today's earnings call. Thank you for joining us. And we look forward to speaking with all of you soon. Take care.
Amy Hood:
Thank you, everyone.
A - Satya Nadella:
Thank you, everyone.
Operator:
Ladies and gentlemen, this does conclude today's teleconference. Once again, we thank you for your participation. And you may disconnect your lines at this time.
Operator:
Greetings, and welcome to the Microsoft Fiscal Year 2020 Third Quarter Earnings Conference Call. [Operator Instructions]. As a reminder, this conference is being recorded. I would now like to turn the conference over to your host, Mr. Mike Spencer, General Manager of Investor Relations for Microsoft. Thank you. You may begin.
Michael Spencer:
Good afternoon, and thank you for joining us today. On the call with me are Satya Nadella, Chief Executive Officer; Amy Hood, Chief Financial Officer; Frank Brod, Chief Accounting Officer; and Keith Dolliver, Deputy General Counsel. On the Microsoft Investor Relations website, you can find our earnings press release and financial summary slide deck, which is intended to supplement our prepared remarks during today's call and provides a reconciliation of differences between GAAP and non-GAAP financial measures. Unless otherwise specified, we will refer to non-GAAP metrics on the call. The non-GAAP financial measures provided should not be considered as a substitute for or superior to the measures of financial performance prepared in accordance with GAAP. They are included as additional clarifying items to aid investors in further understanding the company's third quarter performance in addition to the impact these items and events have on the financial results. All growth comparisons we make on the call today relate to the corresponding period last year, unless otherwise noted. We also provide growth rates in constant currency when available as a framework for assessing how our underlying businesses performed, excluding the effect of foreign currency rate fluctuations. Where growth rates are the same in constant currency, we'll refer to growth rate only. We will post our prepared remarks to our website immediately following the call until the complete transcript is available. Today's call is being webcast live and recorded. If you ask a question, it will be included in our live transmission in the transcript and in any future use of the recording. You can replay the call and view the transcript on the Microsoft Investor Relations website. During this call, we will be making forward-looking statements, which are predictions, projections or other statements about future events. These statements are based on current expectations and assumptions that are subject to risks and uncertainties. Actual results could materially differ because of factors discussed in today's earnings press release, in the comments made during this conference call and in the Risk Factors section of Form 10-K, Forms 10-Q and other reports and filings with the Securities and Exchange Commission. We do not undertake any duty to update any forward-looking statement. And with that, I'll turn the call over to Satya.
Satya Nadella:
Thank you, Mike. We delivered double-digit top line and bottom line growth once again this quarter, driven by the strength of our commercial cloud. As COVID-19 impacts every aspect of our work and life, we have seen 2 years' worth of digital transformation in two months. From remote teamwork and learning to sales and customer service to critical cloud infrastructure and security, we are working alongside customers every day to help them stay open for business in a world of remote everything. There is both immediate surge demand and systemic structural changes across all of our solution areas that will define the way we live and work going forward. Our diverse portfolio, durable business models, and differentiated technology stack across the cloud and the edge position us well for what's ahead. And now, I'll highlight our innovation and momentum, starting with modern work. We are empowering people and organizations for a world of secure remote work and learning with Microsoft 365 and Teams. As work norms evolve, organizations are realizing they need a comprehensive solution that brings together communications, collaboration, and business process, built on a foundation of security and privacy. Microsoft Teams supports multiple communications modalities in a shared workspace. It's the only solution with meetings, calls, chat, collaboration, and with the power of Office and business process workflows in a single integrated user experience with the highest security as well as compliance. Teams keeps all your work and communication, conversations, documents, whiteboards, and meeting notes in context. It helps people collaborate inside and outside meetings, making them more efficient and effective while reducing fatigue. We're accelerating Teams innovation, adding new capabilities each week, and now support meetings of all sizes, meetings that scale from 250 active participants to live events for up to 100,000 attendees to streaming broadcasts. We saw more than 200 million meeting participants in a single day this month, generating more than 4.1 billion meeting minutes. Teams now has more than 75 million daily active users, engaging in rich forms of communication and collaboration, and two thirds of them shared, collaborated, or interacted with files on Teams. And number of organizations integrating their third-party and Line Of Business apps with Teams has tripled in the past 2 months. In healthcare alone, there were more than 34 million Teams meetings in the past month. New capabilities enable providers like Northwell Health, New York State's largest health provider to deliver first-class telehealth. And the NHS in the United Kingdom is using Teams to ensure staff have the tools they need to do their vital work. Now that home offices are doubling as home schools, educational outcomes are at a premium. The combination of Teams and curriculum in OneNote and social learning with Flipgrid gives teachers a complete remote learning solution so that they can improve student outcomes. More than 183,000 educational institutions now rely on Teams. In the United Arab Emirates, more than 350,000 students are using Teams. In Italy, the University of Bologna chose Teams to move 90% of their courses for 80,000 students online in just 3 days. 20 organizations with more than 100,000 employees are now using Teams, including Continental AG, Ernst & Young, Pfizer, and SAP. Just last week, Accenture became the first organization to surpass 0.5 million users, and we expanded our partnership with NFL to include Teams, which powered their first-ever virtual draft. More broadly, we continue to see momentum with organizations across Microsoft 365. Office 365 now has 258 million paid seats. Usage of Windows Virtual Desktop tripled this quarter as organizations deploy virtual desktops and apps on Azure to enable secure remote work. From Interpublic Group and Cola to Vodafone, the world's leading companies are choosing Microsoft 365 as their productivity cloud. And we continue to see strong demand for our premium offerings from customers like Mastercard, Autodesk, AARP, and Coca-Cola, which chose not only Microsoft 365 but Dynamics 365 and Azure in a 5-year multi-cloud agreement. We're also expanding our opportunity with consumers with Microsoft 365 Personal and Family, which now has more than 39 million subscribers, and we're bringing Teams to consumers for the first time so that they can stay connected with family and friends. Windows 10 now has more than 1 billion monthly active devices, up 30% year-over-year, and we are seeing demand for Windows 10 PCs from small screens to large screens to dual screens. Now on to security. Security remains a strategic priority for every organization, and the shift to remote only increases the need for integrated end-to-end, zero-trust security architecture that reduces both cost and complexity. Third party analysts affirm our leadership as the only company that offers comprehensive identity, security, and compliance solutions. This quarter, we introduced new capabilities to protect customer data no matter where it resides. Microsoft Defender ATP now supports Linux in addition to Windows and macOS with iOS and Android to come soon. A new insider risk management in Microsoft 365 helps organizations detect and mitigate malicious activity. The world's largest hedge fund, Bridgewater Associates, is using security services built into Microsoft 365 to protect employees and core services in a zero-trust environment. Retailer ASOS is using Azure Sentinel to detect and mitigate threats, and the need to secure remote identity and access management is increasing demand for Azure Active Directory, now at 300 million active users. Now on to developer tools. We have the most complete developer tool chain, independent of language, framework or cloud from GitHub to the world's most popular code editing tool, Visual Studio Code. And our developer relevance is increasing. For over a decade, developers have come together remotely on GitHub to build the world's software. As of today, we have 50 million developers on GitHub. From Twilio to the U.S. Department of Veterans Affairs to more than 10,000 engineers at Daimler, GitHub is where developers go from idea to code and code to cloud. Developers are also collaborating on mission-critical projects from tracking the spread of COVID-19 to implementing contact tracing to helping expand access to personal protective equipment. We are bringing GitHub to even more developers, making core features free for the first time for teams of any size, and our acquisition of npm makes GitHub the largest software repository for JavaScript. Now on to power platform. COVID-19 has accelerated the urgent need for every business to create no-code/low-code apps and workflows in hours or days, not weeks or months. Power Platform is already used by more than 3.4 million citizen developers and business decision-makers. If you can create an Excel spreadsheet, you can create an app, build a virtual agent, automate a workflow, analyze data, and share insights in real time. In just 2 weeks, Swedish Health Services, the largest nonprofit health provider in the Seattle area, used Power Apps to track critical supplies. Thousands of organizations are relying on new integration between Microsoft Teams and Power Apps to share timely information. And governments around the world are using Power BI to share the latest COVID-19 data with their citizens. Leaders in every industry, from global health care company, GSK, to Coca-Cola to Toyota, are all using Power Platform to accelerate their automation. Now on to Dynamics 365. Dynamics 365 is helping thousands of organizations accelerate digital transformation as they remote every part of their operations from manufacturing to supply chain management to sales and customer service, inclusive of new scenarios like curbside pickup, contactless shopping, remote customer assistance and operations. Patagonia is using Dynamics 365 Commerce to rapidly move to new, more intelligent distribution and fulfillment models, including contactless shopping. And we are working with card issuers like American Express so merchants who use Dynamics 365 Fraud Protection can reduce fraudulent activity as they process more transactions online. In field service, the world's largest commercial real estate services firm, CBRE, is using Dynamics 365 Remote Assist to help keep its life sciences tenants' labs fully operational from afar. And enterprise software company, C3.ai, founded by Tom Siebel, shifted its entire sales force to Dynamics 365 Sales in less than 2 weeks. Now to LinkedIn. Amidst the changing jobs market, LinkedIn's role in creating economic opportunity for every member of the global workforce has never been more acute. LinkedIn is where more than 690 million professionals go to connect, learn new skills and find new opportunities, contributing to record levels of engagement across the platform in Q3. We are helping organizations attract, retain and develop talent with our portfolio of Talent Solutions, Talent Insights, Glint and LinkedIn Learning. Professionals watched nearly 4 million hours of content on LinkedIn Learning in March, a nearly 50% increase month-over-month. With LinkedIn Live, people and organizations can broadcast video content to their networks in real time. Streams are up 158% since February. And the combination of LinkedIn Sales Navigator and Dynamics 365 gives sales professional tools for more effective remote selling. Now on to gaming. People everywhere are turning to gaming to sustain human connection while practicing social distancing, and we continue to deliver new, exclusive first- and third-party content to attract and retain gamers. We saw all-time record engagement this quarter, with nearly 19 million active users of Xbox Live, led by the strength on and off-console. Xbox Game Pass has more than 10 million subscribers, and we are seeing increased monetization of in-game content and services. And our Project xCloud gaming service now has hundreds of thousands of users in preview across 7 countries, with 8 more launching in the coming weeks. Now on to Azure. Now more than ever, organizations are relying on Azure to stay up and running, driving increased usage. We have more data center regions than any other cloud provider. And this quarter, we announced new regions in Mexico as well as in Spain. We are the only cloud that extends to the edge, with consistency across operating models, development environments and infrastructure stack. Now Azure Edge Zones extends Azure to the network edge, connecting directly with the carriers' 5G network to enable immersive real-time experiences that require ultralow latency. And our acquisition of Affirmed Networks will help operators deploy and maintain 5G networks and services cost effectively and securely. From BlackRock to Coca-Cola to Genesys, leading companies in every industry are choosing Azure. The NBA is using Azure and our AI capabilities to build their own direct-to-consumer experiences, and the world's largest companies like AB InBev and Mars continue to migrate their SAP workloads to our cloud. In AI, customers are applying a comprehensive portfolio of tools and services and infrastructure to address unique challenges, including those created by COVID-19. In health care, we are seeing compute data and AI come together to help speed up response from testing to therapeutics and vaccine development. Health care providers have created more than 1,400 bots using our Healthcare Bot service, helping more than 27 million people access critical health care information. The Centers for Disease Control is using the Healthcare Bot to help people self-assess for coronavirus symptoms. Adaptive Biotechnologies is using our tools to decode the immune system's response to the virus. And ImmunityBio is using more than 24 petaflops of computing power on our cloud to help researchers build models in days instead of months. Enterprises are using our speech services to manage a record influx of customer service inquiries, including Poste Italiane, which is using it to automatically respond to nearly 170,000 calls per day. All of 6 million hours of speech were transcribed in March alone. In closing, we will continue to work and innovate alongside our customers as their digital-first responders today and as their trusted digital transformation partners going forward. With that, I'll hand it over to Amy, who will cover our financial results in detail and share our outlook, and I look forward to rejoining for your questions.
Amy Hood:
Thank you, and good afternoon, everyone. As Satya discussed, the COVID-19 health crisis is changing the way our employees, customers, partners and communities live and work together. In a new environment, our team addressed surging usage and remote business process adjustments well. Therefore, in Q3, revenue was $35 billion, up 15% and 16% in constant currency. Gross margin dollars increased 18% and 20% in constant currency. Operating income increased 25% and 28% in constant currency. Our earnings per share was $1.40, increasing 23% and 27% in constant currency. Let me take a moment to discuss the impact of COVID-19 on the quarter. In our consumer business, the landscape evolved quickly following our mid-quarter guidance update. The supply chain in China returned to more normal operations at a faster pace than we had anticipated. And we saw increased demand from work, play and learn-from-home scenarios, benefiting Windows OEM, Surface, Office Consumer and Gaming. This was partially offset by a significant reduction in advertising spend, which impacted our Search and LinkedIn businesses. In our commercial business in March, we saw healthy Azure consumption and, as Satya mentioned, increased usage across Windows Virtual Desktop, Power Platform and Microsoft 365, particularly in Teams and our advanced security solutions. However, we also saw some changes to our sales dynamics, particularly in the industries and segments most impacted by COVID-19. We saw a slowdown in our transactional business across segments but particularly in small and medium businesses. In Enterprise Services, growth rates slowed as consulting projects were delayed. And on annual contracts in LinkedIn's Talent Solutions business, renewals were impacted by the weak job market. Moving to our overall results. Commercial bookings increased 7% and 12% in constant currency on a relatively small expiration base and strong prior year comparable. Growth was driven by strong renewal execution, consistent with prior quarters, though we saw some impact from the previously mentioned changes in sales dynamics. Commercial remaining performance obligation increased 24% to $89 billion. Approximately 50% will be recognized in revenue in the next 12 months, in line with prior quarter trends. Our commercial revenue annuity and mix increased 2 points year-over-year to 92%. And commercial cloud revenue was $13.3 billion, growing 39% and 40% in constant currency. Commercial cloud gross margin percentage increased 4 points year-over-year to 67%. Significant improvement in Azure gross margin percentage, including some benefit from short-term utilization gains as we worked through COVID-19-related supply chain constraints more than offset sales mix shift to Azure. Company gross margin percentage was 69%, up 2 points year-over-year, driven by favorable segment sales mix and improvement across all 3 of our segments. In line with expectations, FX reduced revenue growth by 1 point and had no impact on operating expense growth. The FX impact on COGS growth was slightly more favorable than expected and reduced growth by 1 point. Operating expense grew 10%, slightly below expectations, primarily driven by lower marketing and travel spend in March. And operating expenses expanded this quarter -- excuse me, operating margins expanded this quarter as a result of higher gross margins and disciplined decisions to invest in strategic and high-growth areas. Now to our segment results. In line with expectations, revenue from Productivity and Business Processes was $11.7 billion, increasing 15% and 16% in constant currency. Office Commercial revenue grew 13% and 15% in constant currency. Office 365 Commercial revenue grew 25% and 27% in constant currency, again driven by installed base growth across all workloads and customer segments as well as higher ARPU with strong upsell to E5. And Office 365 Commercial seats grew 20% to nearly 258 million, with an increasing mix from Microsoft 365. Office Consumer revenue grew 15% and 17% in constant currency, driven by growth in Office 2019 and Office 365 subscription revenue. Office 365 Consumer subscribers grew to 39.6 million, benefiting from the increased demand noted earlier. Dynamics revenue grew 17% and 20% in constant currency, driven by Dynamics 365 growth of 47% and 49% in constant currency. LinkedIn revenue increased 21% and 22% in constant currency as early quarter momentum was slightly offset by the slowdown in advertising. Segment gross margin dollars increased 16% and 18% in constant currency, and gross margin percentage increased 1 point year-over-year as improvements in Office 365 and LinkedIn margins more than offset an increase in cloud revenue mix. Operating expense increased 12% and 13% in constant currency, driven by continued investment in LinkedIn and cloud engineering. And operating income increased 20% and 23% in constant currency. Next, the Intelligent Cloud segment. Revenue was $12.3 billion, increasing 27% and 29% in constant currency, ahead of expectations, driven by continued customer demand for our hybrid offerings. On a significant base, server products and cloud services revenue increased 30% and 32% in constant currency. Azure revenue grew 59% and 61% in constant currency, driven by continued strong growth in our consumption-based business. In our per user business, our enterprise mobility installed base grew 34% to over 134 million seats, with continued benefit from Microsoft 365. And our on-premises server business grew 11% and 12% in constant currency, driven by the demand for our hybrid and premium solutions and continued benefit from the end of support for Windows Server 2008. Enterprise Services revenue increased 6% and 7% in constant currency as growth in Premier Support Services more than offset the consulting delays. Segment gross margin dollars increased 30% and 32% in constant currency, and gross margin percentage increased 2 points year-over-year as another quarter of significant improvement in Azure gross margins more than offset the growing mix of Azure IaaS and PaaS revenue. Operating expense increased 19%, primarily driven by continued investments in Azure, and operating income grew 42% and 46% in constant currency. Now to More Personal Computing. Revenue was $11 billion, increasing 3% and 4% in constant currency, ahead of the revised expectations from our mid-quarter guidance update as better-than-expected Windows OEM, Surface and Gaming revenue more than offset lower-than-expected Search revenue. OEM as well as Surface revenue benefited from the improved supply chain in China, increased demand from remote scenarios and continued Windows 7 end of support dynamics. In OEM non-Pro, those dynamics were offset by continued pressure in the entry-level category. Windows Commercial products and cloud services grew 17% and 18% in constant currency, again driven by Microsoft 365 and demand for our advanced security solutions. Search revenue ex TAC increased 1%, below our expectations, driven by significantly reduced advertising spend. And in Gaming, revenue declined 1% and was relatively unchanged in constant currency, driven by higher user engagement than expected. Xbox's content and services revenue increased 2% on a high prior year comparable with strong growth in Game Pass subscribers and Minecraft. Segment gross margin dollars increased 6% and 8% in constant currency, and gross margin percentage increased 2 points year-over-year due to higher-margin sales mix. Operating expense declined 3%, driven by a redeployment of engineering resources to higher growth opportunities. As a result, operating income grew 15% and 17% in constant currency. Now back to total company results. Capital expenditures including finance leases were $3.9 billion, up 15% year-over-year to support growing demand for our cloud services and lower than expected driven by COVID-19-related delays across the supply chain. Cash paid for PP&E was $3.8 billion. Cash flow from operations was $17.5 billion and increased 29% year-over-year, driven by healthy cloud billings and collections. And free cash flow was $13.7 billion, up 25%. Other income and expense was negative $132 million, lower than anticipated due to FX remeasurement and net recognized losses on investments. As a reminder, we are required to recognize unrealized gains or losses on our equity portfolio. Our effective tax rate was slightly above 16%, in line with expectations. And finally, we returned $9.9 billion to shareholders through share repurchases and dividends, an increase of 33% year-over-year. Now let's move to our outlook, starting with our expectations for COVID-19-related impact. In our consumer business, we expect continued demand across Windows OEM, Surface and Gaming from the shift to remote work, play and learn from home. Our outlook assumes this benefit remains through much of Q4, though growth rates may be impacted as stay-at-home guidelines ease. We assume advertising spend levels from March do not improve in Q4, which will impact Search and LinkedIn. In our commercial business, our strong position in durable growth markets means we expect consistent execution on a large annuity base, with continued usage and consumption growth across our cloud offerings. However, we expect the sales dynamics from March to continue, including a significant impact in LinkedIn from the weak job market and increased volatility in new longer lead time deal closures. In commercial bookings, growth from healthy renewal execution on a larger Q4 expiry base will be impacted by some large commitments in the prior year and the previously mentioned sales dynamics. Commercial cloud gross margin percentage will be relatively changed year-over-year as continued improvement in IaaS and PaaS gross margin percentage will be more than offset by revenue mix shift to Azure. And with the supply chain constraints easing, we expect a material sequential increase in our capital expenditures to support growing usage and demand for our cloud services. Next to FX. We expect a larger impact to our results due to the stronger U.S. dollar. Based on current rates, FX should now decrease total company, Productivity and Business Processes and Intelligent Cloud revenue growth by approximately 2 points and decrease More Personal Computing revenue growth and total company COGS and operating expense growth by approximately 1 point. Now to segment guidance, which includes wider ranges than normal given the uncertainty in our business with higher in-quarter sales and revenue recognitions. In Productivity and Business Processes, we expect revenue between $11.65 billion and $11.95 billion. Approximately 80% of this revenue comes from the earnout on existing contracts and agreement renewals. The remaining 20% of revenue, primarily from annuity agreements, transactional licensing and LinkedIn, is subject to more volatility in the current environment. In Office Commercial, revenue growth will continue to be driven by Office 365, with strong upsell opportunity particularly to our advanced security solutions. However, growth will be partially offset by continued transactional weakness, some impact from the previously mentioned sales dynamics and a strong prior year comparable, where 4 points of growth were from a greater mix of contracts with higher in-period recognition. In Office Consumer, we expect low single-digit revenue growth, down sequentially as subscription growth is offset by a slowdown in our Office 2019 transactional business. In LinkedIn, we expect continued strong engagement on the platform. However, a material mix of revenue is driven by customer hiring needs and advertising. Therefore, we expect a significant slowdown to mid-single-digit revenue growth. In Dynamics, we expect low double-digit revenue growth with continued Dynamics 365 momentum, offset slightly by a slowdown in new projects with longer lead times. For Intelligent Cloud, we expect revenue between $12.9 billion and $13.15 billion. Approximately 80% of this revenue comes from the earnout on existing annuity contracts, agreement renewals and consumption from existing Azure workloads. The remaining 20%, which is primarily made up of new annuity agreements, transactional licensing and enterprise services consulting revenue, is subject to more volatility. In Azure, revenue growth will again be driven by our consumption-based business, with continued strong growth across our customer base, though we expect some moderation in the most impacted industries and segments. And in our per user business, growth will be impacted by the increasing size of the installed base as well as the sales dynamic mentioned earlier. In our on-premises server business, we expect revenue to decline low single digits on a strong prior year comparable as continued hybrid demand is more than offset by some transactional weakness. And in Enterprise Services, we expect a low single-digit revenue decline, driven by continued delays in our consulting business. In More Personal Computing, we expect revenue between $11.3 billion and $11.7 billion. Roughly 75% of this revenue across OEM, Surface, Search and Gaming is earned in quarter. In Windows, overall OEM revenue growth should be low to mid-single digits on a strong prior year comparable. In Windows Commercial products and cloud services, we expect mid-single-digit revenue growth with headwinds from our transactional business and the previously mentioned sales dynamics. In Surface, the continued strong demand should drive revenue growth in the low teens. In Search ex TAC, we expect revenue to decline in the mid-20% range, similar to March. And in Gaming, we expect revenue growth in the high teens with continued strong user engagement across the platform. Now back to overall company guidance. We expect COGS of $11.55 billion to $11.75 billion and operating expense of $11.8 billion to $11.9 billion. Other income and expense should be negative $100 million as interest expense is expected to more than offset interest income. And finally, we expect our Q4 effective tax rate to be approximately 18%, slightly higher than our full year tax rate of 17% due to the geographic mix of the revenue. I'd like to close sharing a few thoughts as we look beyond Q4 and into the next fiscal year. Our focus remains on strategically managing the company for the long term, with decisions optimized for delivering greater customer value and long-term financial growth and profitability. With that, we'll continue to provide increased support to our customers and partners as they navigate the uncertain future ahead, deepening our engagement and adding increased value. We will continue to aggressively expand our cloud infrastructure to support not only the usage surges of today but the growing customer demand for our unique and differentiated cloud offerings in the future. We will continue to make significant investments against the strategic growth opportunities Satya outlined, organically and through strategic acquisitions like that of Affirmed Networks this quarter. And we have the flexibility given our strong financial position and free cash flow generation to do all of this and support our commitment to capital return. Microsoft does well when our customers do well, and we are uniquely positioned to continue to invest and contribute to their future success. With that, Mike, let's go to Q&A.
Michael Spencer:
Thanks, Amy. We'll now move over to Q&A. [Operator Instructions]. Operator, can you please repeat your instructions?
Operator:
[Operator Instructions]. Our first question comes from the line of Keith Weiss with Morgan Stanley.
Keith Weiss:
Very impressive quarter in a difficult time, and I hope all of you and your families are all safe and healthy. Satya, a question for you. You did a really great job of talking to how well the expanded portfolio, really broad portfolio that Microsoft brings to the market has helped customers during a crisis period and a period that engendered a lot of change within the way organizations were operating. Can you talk to us a little bit about how much of that sort of assistance and how much of that you were able to actually take to revenues, if you will? How much of that is stuff that you could actually monetize today versus given the customer relationship, given the focus on the long term, you have to sort of let play out over time, and it's about kind of expanding usage and expanding the relationships with customers that you expect to pay out over a longer period?
Satya Nadella:
Thank you, Keith, for the question. Overall, the perspective we take, the approach we take is really to be there for our customers at their time of most acute need. So we don't go in there with the mindset of what does it mean for our revenue. I mean this thing that I'd always say which is when our customers do well, we'll do well on a long-term basis, that's at the core of our business model. That's the core of how we approach it. That said, Keith, I think there are 3 phases here, and there's overlap. For example, the phase we are mostly in right now is that first response space, where from business continuity perspective people want to be able to work remotely, want to be able to conduct remote operations. That's what's leading to increased demand in Teams or increased demand in remote desktop and security and what have you. So that's sort of, I would say, the phase we are in broadly. And of course, there are certain sectors like the health care sector. There is even education obviously as well as some of the public sector organizations. They all have surge demand or even in some segments of retail, where there is surge demand. And so that's something that we are scaling to meet their needs. Then I believe, as we work out here, so if you think about the next phase of recovery, it's more like a dial. Things will start coming back in terms of economic activity and we'll have to keep adjusting the dial. This hybrid work is going to be there with us for a period of time. That's where some of the sort of architectural product strength of ours will be very useful to our customers. Even just take Teams. It's not -- Teams is not just about having lots and lots of video meetings. Teams is about actually getting work done where meetings and video is one part. So that's, for example, something the utility of it will only increase for our customers as some people come back to work, some people are remote, you have to collaborate without any fatigue. So that's that second phase. And then the third phase is where there is going to be structural change. There's no turning back, for example, in telemedicine, right? If you look at even what has happened in this first phase with AI bots powering telemedicine triage, that’s going to change, I think, what healthcare outcomes look like. Same thing in education. Digital twins. This is something I think I talked about maybe in the last earnings even. This is what -- anybody who has a digital twin is able to, first, remote the control plane, is able to automate, is able to simulate. That's huge for anybody who's into manufacturing or is trying to model out and plan their supply chain. So I think that there are ways for us to participate in what ultimately will be productivity growth. But immediate term, we are mostly building out the relationships, adding new customers, adding intensity in usage in existing relationships, which all, in the long term, will play out in terms of economics for us as well.
Amy Hood:
And maybe just to add on to that, the way you might think about that, Keith, is the first stage for many of the licensing protocols was to include trial offers for many of our customers who were in need of the specific things we just discussed and, over time being able to convert that into a monetization engine or, for example, to take some of the usage surge we've seen even across our consumer properties or even in gaming or Office 365, which is now Microsoft 365 for consumers. I think there's a lot of opportunity here for us to continue to add value. And when you add value, long-term customer value certainly goes up.
Operator:
Our next question comes from the line of Mark Moerdler with Bernstein Research.
Mark Moerdler:
Congratulations, Satya and Amy, on the quarter and how you've been able to shift the business over many years to position it so well into these difficult times. We understand there are supply chain issues that have been impacting server deliveries in the quarter, and the changes in demand have been massive. During the quarter, there were disruptions in Azure, Xbox Live, and Teams, we heard. How is Microsoft coping with these sudden demands from work from home? Do you have enough capacity? How quickly can you add capacity? Can you give us a sense of how you deal with that on the Azure and the overall business side?
Satya Nadella:
Yes. Maybe I'll start, and Amy, you can add to this. Overall, first, I think I would say the current cloud architecture whether it's at the infrastructure level or the SaaS applications with M365 or Azure have been, I think, very, very helpful in us being able to all as an economy pivot to this new way of working, working from home, remoting all of our operations. If you think about it, like the orders of magnitude increase we've seen in usage, in our own case with our applications such as Teams or Virtual Desktop have been tremendous. And that's happening, as I said, in different segments with our customers as they move to remote operations and are dealing, in some cases, with their own surge demand or what you've seen even in gaming and other entertainment categories. So I would say these architectures withheld well. We did have, as you mentioned, some supply chain issues coming into the quarter, which have largely worked themselves out. But we have a data center architecture and a footprint that really supports our customers' needs for both the elasticity of demand they need but also compliance. So one of the things is data sovereignty and security is not going to go away ever, especially in the geopolitical environment we live in. If anything, it's going to be more important for us to support this need for people to scale while keeping them compliant. And so we feel well positioned for that. With that, I'll transition to Amy to add further.
Amy Hood:
I think, Mark, in many ways, the way you see that capacity show up is in the Q4 CapEx guide. And so while we spent $3.9 billion in Q3, that was certainly short, in particular, on the server side in terms of getting what we need into the data centers. Things got a lot better in March, and they're continuing to get better. And so I feel good that we'll have a healthy CapEx number in Q4 but more importantly continue to get ahead of the surge demand and also there's the continuing demand growth we're seeing across the properties.
Operator:
Our next question comes from the line of Heather Bellini with Goldman Sachs.
Heather Bellini:
I actually had two for you. I was wondering if you could share new logo growth in Azure and Office 365 versus net expansions. Just that there was -- if there's any color you could give on what happened in the quarter. And also, I guess, Satya, how do you think about the adoption curve of Azure and the workloads in the cloud accelerating over the next few years as a result of the changes that may occur from COVID? And any thoughts on if your 3-year out view of cloud adoption is increasing as a result of what's going on?
Satya Nadella:
Yes. Maybe, Amy, I'll take the second one first and then you can take the first one. I would say the -- there is no question that moving to the public cloud even at a time like this is just capital efficient. If you think about for any business, the conversations we're having is even for businesses that are having tough economic cycles, one of the smartest things that anyone can do, and we want to be very helpful in those conversations, is to transition to the efficient frontier as quickly as possible so that they can have more agility, more elasticity and better unit economics coming out of this or even while you're in this crisis. So I think the migration to the cloud is absolutely a secular shift. But at the same time, the architecture of the cloud itself is going to be -- have the cloud and the edge. So it's not just about migrating off-premise, but it's going to be able to have an architecture that supports the needs, where edge compute is increasingly going to be very important. That's why even what we are doing on our edge compute, what we did with Affirmed Networks, what we did with even the launch of Azure Edge Zones, all speaks to, I think, what is going to be the secular infrastructure architecture going forward.
Amy Hood:
And to your first question on really expanding the customer base versus adding seats or consumption within that customer base, we actually saw both this quarter again, the way you would have seen a little bit of weakness, I guess, in on-premises Office Commercial due to transactional weakness and maybe SMB. But outside of that, Heather, it didn't really show a different pattern than I would have normally expected in terms of a breakdown between those. The one difference I will say is just because there was so much deployment done in the past 4 weeks, especially around Teams and some of the other workloads, there's certainly a distinction that a lot of that was expanding the footprint as opposed of deployment much faster than I think many enterprises had initially planned to do so.
Operator:
Our next question comes from the line of Brent Thill with Jefferies.
Brent Thill:
Satya, I was curious if you could share on the next chapter of Teams and what you think it looks like, and maybe speak to the monetization halo that you're seeing with the rest of the product line spinning off of the great adoption, which seems to be doubling every time you give us the stats. Thanks for getting our firm up on Teams basically in a couple of weeks.
Satya Nadella:
Thanks, Brent. Overall, the way we've always approached Teams is as a user experience and, I would say, a scaffolding was to sort of incorporate what's a modern way of working. We always felt that we needed to have, in some sense, best-in-class functionality in each of the modalities, right, whether it's meetings or chat, collaboration or business process. But the most important thing is to bring these together so that people can get more done, teams of people and organizations can get more done. And that's what you see play out even in this pandemic, if you look at it. Of course, there's no question, meetings are most important. We do a lot of them. But at the same time, what is happening in a meeting is the important context that can't get lost. That's what's going to have continuity, whether it's the whiteboard you created, it's the one note you shared, it's the document you edited together, it's a business process alert that you are responding to. Thinking that through holistically is the most important thing. And that's where our focus will be. In fact, some of the stats I shared even around some of the number of business process applications that are getting integrated, one of the most exciting things to me that happened even in this COVID response, people were able to use Power Platform to build new applications in hours, put that into Teams and then get their first-line workers to be able to track, say, PPE because there was no ERP system that did that. That ability to digitize at high rates and do it in the context of how people work and collaborate, I think, speaks to the power of the Teams platform. And when Teams does well, all of Microsoft 365 does well.
Operator:
Our next question comes from the line of Phil Winslow with Wells Fargo.
Philip Winslow:
And I'm glad to hear that you all are well and I hope the same for your families. Satya, in your prepared remarks, you mentioned how Microsoft continues to broaden its relevancy with developers from GitHub, Visual Studio, Visual Studio Code, dev ops, dev server and most recently, obviously, a multi-cloud infrastructures code with Azure Arc. Just 2 questions on this topic. Firstly, Satya, how do you think about how much of that dev ops life cycle Microsoft needs to address directly versus partnering with third parties or maybe open source? And then secondly, for both Satya and Amy, if COVID-19 is really creating sort of a zeitgeist opportunity for the cloud and digital transformation, how are you seeing your broadening CI/CD pipeline product set impacting Azure's competitive position near and longer term?
Satya Nadella:
Yes. First thing we have always said when we acquired GitHub that we want to be in the developer tools and developer services business as an end, not as a means to some end. And so that's what we're executing on. We care about this. After all, Microsoft was created as a dev tools company first before anything else, and that means a lot to us. And so with GitHub now, we're just really executing on that strategy, which is to start. And that means you have to be true to the developer choices. So this is not about us having anything homogenous from us but to really respect the heterogeneous choices of developers. All we want to make sure is we bring the very best of our code editing tools to GitHub as the code repository, bring great security capabilities, bring the best of CI/CD and dev ops, bring even live ops, something like Azure PlayFab, all of those tools. But it's not to say that anyone else can't participate. In fact, we have marketplaces on Azure as well as on GitHub. It will be -- it will work across cloud, so we will always ensure that it's an open community that supports all of the developer choices. At the same time, we think of this as -- we're building essentially what we did with Microsoft 365 for knowledge workers and first-line workers. What we are doing with Dynamics 365 for BDMs, we want to do with developers because there are going to be more software developers, and their workflows are going to impact more people outside of software development. So to me, this is a very important SaaS category to be in for its own sake.
Operator:
Our next question comes from the line of Raimo Lenschow with Barclays.
Raimo Lenschow:
Hope you guys are staying safe. I wanted to focus on Dynamics. It's obviously not the biggest part of Microsoft, but it's a very important growth one. In this sort of environment where there's a lot of uncertainty, with Dynamics, you're addressing some very fundamental kind of business apps. What do you see there in terms of customer appetite to kind of go for this at this point? Is that kind of an area, because it's now online compared to on-premise, that is seeing more adoption, fast adoption? Or can you talk a little bit about the trends there?
Satya Nadella:
Sure. I think it's actually very important to have the ability in a very agile way as a business to be able to move on your business process needs. So for example, if you're a retailer and you now need to do contactless shopping, that is something that, for example, Dynamics is going to support for you to be able to use even commodity cameras with AI modules, with all of it helping with a data model that supports shopping inside of physical stores or curbside pickup or even remote assistance. These are some of the examples I even used in my script. So this is what is sort of going to be high priority. So as long as business applications like ours with Dynamics 365 address the immediate pressing needs, these are project starts that will happen because, in some sense, that's the way for economic activity to return. But at the same time, I think business applications that perhaps are -- have longer lead in terms of implementation, people are probably going to take some more time to decide on it. But whereas we think we are well positioned to capture the new scenarios. And Power Apps, because we think about Power Platform and Dynamics as both what we do with business applications, and we feel that between these two, along with Azure, are well positioned to address what are going to be increasing digitization needs, where people don't have months to deploy or months to implement. And that's where we shine.
Amy Hood:
And I think that you would say that we've seen that in our pipeline and really in the customer demand scenarios. So I think what we've seen is really more of a shift to some of these quick time-to-value deployments and a real change in terms of new, long lead time projects there, and I think that's probably not surprising.
Satya Nadella:
And the one thing -- one scenario I should mention is, for anyone who's looking to say, "How do I continue to generate revenue?" Remote sales, for example, is going to be a very critical scenario. And there's no better solution than the combination of Dynamics Sales and LinkedIn Sales Navigator to be able to drive especially B2B sales. So those are the types of solutions that are going to be very relevant in times like this.
Operator:
Our next question comes from the line of Mark Murphy with JPMorgan.
Mark Murphy:
I'm interested in whether you see the current environment as a net tailwind or a net headwind on Azure growth, just as we try to weigh the idea of the pandemic as a forcing function to adopt cloud a little more rapidly versus, on the other hand, potential economic pressure on IT budgets. How do you think that, that balances out for bookings and for consumption?
Satya Nadella:
Let me start, and Amy, you can add to it. There are, as you said, many different ins and outs here. But if you step back and ask yourself, say, 2 years from now, "Is there going to be more being done in the public cloud or hybrid cloud or less?" The answer is more, just because it is more efficient. It is the only way for you to have even the business continuity required in times like this, and your needs going forward of increasing digitization are going to be met with better pricing, better economics at a unit price level for the given business. So that's sort of what we use to forecast out what we commit, both in terms of CapEx, OpEx, innovation and customer engagement. To your point, ultimately, Microsoft's not immune from what's happening broadly in the world in terms of GDP growth. But at the same time, if there is going to be economic activity, then I would claim that digital as a component of that economic activity is going to increase. And specifically, the full stack we have from infrastructure to our SaaS applications are going to be very competitive in that context.
Amy Hood:
And I think for me, we -- it's so clear. I think we talk about our capital investment or our world view, that it's a tailwind over any long period of time. Satya talked about two years or three years for sure. And I think the way you're seeing it in something like bookings, for example, would be, maybe you don't make as large of a giant commitment, and you're more willing to do pay as you go as you just think about making that transition when you don't want to have a giant budget conversation with your department but you'd rather move to an easier use and pay in the moment. And I think in some ways, that will be the same thing that we were already seeing, is a transition in terms of thinking about that for long term. And so it will have some impact as big deals always did or didn't on bookings. And so I would keep that in mind. But other than that, I think obviously over any longer period of time, it's certainly a tailwind.
Operator:
Our last question comes from the line of Alex Zukin with RBC Capital Markets.
Aleksandr Zukin:
And glad to hear you're staying safe. Satya, given the incredible spike you're seeing in Teams and broader Office adoption around remote work, I guess maybe first, given how this crisis has dramatically accelerated some of these adoption curves, how do you think about the longer-term growth and monetization trajectory on Teams and Office maybe versus pre-COVID levels? And then if you think about your competitive positioning, having both the opportunity to solve remote work challenges from a productivity standpoint and infrastructure challenges from an Azure standpoint, how does the combination of those change some of the competitive dynamics in the market right now?
Satya Nadella:
Thank you for that question. First of all, as I said a little earlier, Teams and the usage of Teams is something that increases the intensity across all of what's Microsoft 365. And to your point about whether it's -- and usage leads to monetization. Now for example, one of the things that we didn't talk as much at least in the Q&A section is on security. If you look at one of the key considerations, as people go remote work, is to ensure, starting with the identity, to the device endpoint, to the application, to the information in the application and the infrastructure behind the app, you need that zero-trust architecture. So that's, again, built in to and in around Teams itself. So to me, we have -- and same thing with compliance, right? So it's one thing to have Teams, people working remotely. But information being shared in Teams, that one note you share, does it carry the policies that were set for information protection? See, that's the big advantage we have architecturally in terms of all this having been built with one particular set of architectural principles so that they can be enforced throughout all of these applications. And we'll obviously want to monetize these as appropriate at different levels of subscription we have for M365. And so we feel well positioned on that. And to your second part, we've always said this, which is we don't, for example, even allocate our capital in building out our cloud infrastructure for Azure or Dynamics 365 or Microsoft 365 or even, for that matter, xCloud all as separate. We think of this as all being built on one common platform in Azure. And that's where our fundamental capital efficiency of that architecture comes from. And yes, from a customer end perspective, we absolutely want to win each layer based on its own merits, and we will have openness in each layer. But there are great benefits. And Coca-Cola and the deal this quarter is a great example of someone who wants to use, in fact, our security across all these 3 clouds and the products across all these 3 clouds. So that's what we will increasingly do, but that also means we want to be competitive in each layer and open in each layer.
Amy Hood:
And maybe to add that I think in some ways speaks in Alex's question goes back to the very beginning of how we feel the value sits in that Microsoft 365. But even more broadly is that while we've seen a surge in Teams now, there was a lot of surging in security and compliance 6 months ago and 6 months before that. We've seen increased usage across multiple products in our line and that includes Windows and the PC. And so this very holistic and broad commercial opportunity, but also that extends, in many ways, to consumer opportunities for us as well, is connected. And that breadth, in a moment and a period like this, all the pieces are important to value long term here to a company being able to transition through the phases that Satya talked about, from this initial phase of almost emergency response to a hybrid phase to ultimately what I think we all believe is a very different way and a long-term way of working and collaborating together and driving a digital economy. So I think in some ways, the breadth of this company and where we've invested over the past few years, it's not just Teams but maybe a few products that have served us well and served our customers well.
Michael Spencer:
Thanks, Alex. That wraps up the Q&A portion of today's earnings call. Thank you for joining us today, and we look forward to speaking with all of you soon.
Satya Nadella:
Thank you all. Thank you and stay safe.
Amy Hood:
Stay safe. Thanks.
Operator:
Thank you. This concludes today's conference. You may disconnect your lines at this time. Thank you for your participation.
Operator:
Welcome to the Microsoft Fiscal Year 2020 Second Quarter Earnings Conference Call. At this time, all participants are in a listen-only mode. A brief question-and-answer session will follow the formal presentation. [Operator Instructions] As a reminder, this conference is being recorded. I would like to turn the call over to Mike Spencer, General Manager of Investor Relations. Thank you. Please proceed.
Mike Spencer:
Good afternoon and thank you for joining us today. On the call with me are Satya Nadella, Chief Executive Officer; Amy Hood, Chief Financial Officer; Frank Brod, Chief Accounting Officer; and Keith Dolliver, Deputy General Counsel. On the Microsoft Investor Relations' website, you can find our earnings press release and financial summary slide deck, which is intended to supplement our prepared remarks during today's call and provides a reconciliation of differences between GAAP and non-GAAP financial measures. Unless otherwise specified, we will refer to non-GAAP metrics on the call. The non-GAAP financial measures provided should not be considered as a substitute for or superior to the measures of financial performance prepared in accordance with GAAP. They are included as additional clarifying items to aid investors in further understanding the company's second quarter performance in addition to the impact these items and events have on the financial results. All growth comparisons we make on the call today relate to the corresponding period of last year unless otherwise noted. We also provide growth rates in constant currency when available as a framework for assessing how our underlying businesses performed, excluding the effect of foreign currency rate fluctuations. Where growth rates are the same in constant currency, we refer to growth rate only. We will post our prepared remarks to our website immediately following the call until the complete transcript is available. Today’s call is being webcast live and recorded. If you ask a question, it will be included in our live transmission, in the transcript, and in any future use of the recording. You can replay the call and view the transcript on Microsoft Investor Relations website. During this call, we will be making forward-looking statements which are predictions, projections, and other statements about future events. These statements are based on current expectations and assumptions that are subject to risks and uncertainties. Actual results could materially differ because of factors discussed in today’s earnings press release, in the comments made during this conference call, and in the risk factor section of our Form 10-K, Forms 10-Q, and other reports and filings with the Securities and Exchange Commission. We do not undertake any duty to update any forward-looking statement. And with that, I'll turn the call over to Satya.
Satya Nadella:
Thank you, Mike. It was another strong quarter with double-digit top and bottom line growth driven by the strength of our commercial cloud. Stepping back from the quarter and reflecting more broadly on the next decade, the defining secular trend will be the increasing rate of digitization of people, places, and things. This malleable power of software will drive productivity growth across all industries, leading to more inclusive economic growth far beyond the domains of consumer tech today. Tech spend as a percentage of GDP is projected to double over the next decade. At Microsoft, we are focused on building the most differentiated tech stack to enable every organization in every industry to build their own digital capability and tech intensity, with a business model that is trusted and aligned with their success in this new era. Now, I'll briefly highlight our innovation momentum, starting with Azure. Every customer will need a distributed computing fabric across the cloud and the edge to power their mission-critical workloads and meet regulatory as well as operational solvency needs. We have more data center regions than any other cloud provider and will be the first to open in Israel and Qatar, expanding our footprint to 56 in total. Azure is the only cloud that offers consistency across operating models, development environments, and infrastructure stack, enabling customers to bring cloud compute and intelligence to any connected or disconnected environment. This quarter, we expanded our portfolio of edge appliances. Azure Stack Edge brings rapid machine learning inferencing closer to where data is generated and the new ruggedized Azure Stack form factors provide cloud capabilities in even the harshest of conditions like disaster response. With Azure Arc, we are defining the next generation of hybrid computing. Arc is an industry-first control plane built for a multi-cloud, multi-edge world, helping partners like HPE meet their customers' complex hybrid needs. Our differentiated approach across the cloud and edge is winning customers. The U.S. Department of Defense chose Azure to support our men and women in uniform at home, abroad, and at their tactical edge. And our exclusive partnership with SAP makes Azure the preferred destination for every SAP customer with large migrations in every industry from Accenture to Coca-Cola to Rio Tinto to Walgreens Boots Alliance. We're also going beyond conventional computing architecture ushering in a new era with Azure Quantum, a full stack open ecosystem that enables customers like Ford Motor Company to apply the power of quantum computing today. There will be 175 zettabytes of data by 2025, up from 40 zettabytes today. Processing this data in real-time will be an operational imperative for every organization. Azure Synapse is our limitless analytics service. It brings together big data analytics and data warehousing with unmatched performance, scale, and security. In concert with Power BI, it enables data scientists to generate immediate insights from structured and unstructured data and build custom AI models. Walgreens Boots Alliance is using Synapse to analyze more than 200 million item-store combination, so millions of customers can rely on items always being in stock. In AI, we are seeing rapid adoption across our comprehensive portfolio of AI tools, infrastructure, and services. 6 billion transactions on Azure Cognitive Services each month, 7 billion documents processed daily with Azure Cognitive Search, 2 billion predictions a month using Azure Machine Learning, and 3,500 new conversational agent bots created each week with Azure Bot Service. Nationwide is using Azure Bot Service to simplify how millions of customers submit claims, and KPMG is using Azure Cognitive Services to transcribe and catalog thousands of hours of calls reducing compliance costs for its clients by as much as 80%. Now to security, Cybercrime will cost businesses, governments, and individuals $1 trillion this year. We are the only company that offers integrated end-to-end identity, security, and compliance solutions to protect people and organizations, spanning identity management, devices, cloud apps, data, and infrastructure. Recent CIO surveys affirm our leadership and strong structural position and customers from Maersk to Vodafone are increasingly turning to us to simplify security integration and speed their responses to issues. Four months since launch, more than 3,500 customers already rely on Azure Sentinel to detect and mitigate threats. It's early days and we are accelerating our investments. Now on to developer tools. From Azure DevOps to Visual Studio to GitHub, we offer the most complete developer tool chain, independent of language, framework, or cloud. New capabilities make it easier for any developer to go from idea to code and from code to cloud. Developers can collaborate on the go with new GitHub mobile app, and GitHub Security Lab addresses the important need to keep open source software secure. More than 10,000 developers at Adobe are using GitHub to collaborate and create software. Stripe is using GitHub to build the online payment platform of choice for millions of customers, and Chipotle is using our dev tools to power their online ordering system. Now on to Power platform. We are empowering not only professional developers, but those closest to the business problem from citizen developers to businesses -- business decision-makers with no-code, low-code tools so they can create apps and intelligent workflows that solve unique needs. Today, 2.6 million citizen developers use Power platform to make better decisions using self-service analytics, building mobile app, automate a business process, or even create a virtual agent all with no coding experience. We're innovating in robotic process automation, Power Automate enables customers to turn manual tasks into automated workflows, and Power Virtual Agents enables anyone to build an intelligent bot with just point and click. TruGreen, the largest lawn care company in the United States is using both these solutions to handle customer inquiries and take action. Now on to Dynamics 365. The competitiveness of every business going forward will be defined by their ability to harness the full value of their data. Dynamics 365 enables organizations to move from reactive siloed transactional processes to proactive, repeatable, and predictable business outcomes. Dynamics 365 Customer Insights that's layered and built on Azure Synapse is the only customer data platform operating at scale today. AEP Energy is using it to unify first and third-party customer data to increase, upsell, and reduce churn. In retail, Canada Goose is using Dynamics 365 Commerce to unify data across back-office, in-store, and call centers to deliver more personalized shopping experiences. And in training, ABB is using Dynamics 365 Guides and Remote Assisted to bridge the physical and digital world. And Qantas is using HoloLens 2 for immersive new training experiences. Now on to LinkedIn. LinkedIn continues to create economic opportunity for every member of the global workforce. Every seven seconds, someone is hired on LinkedIn. We saw record levels of member engagement again this quarter. Marketing solutions remains our fastest growing business as marketers leverage the enhanced tools and LinkedIn pages to connect with our nearly 675 million members. New data validation features in LinkedIn Sales Navigator helps sellers use the power of their LinkedIn network to drive more meaningful customer engagement. We continue to innovate across our talent portfolio, including talent solutions, Talent Insights, Glint and LinkedIn Learning to help organizations attract, retain and develop the best talent. More than five million members have already completed LinkedIn skills assessment since the launch last quarter. Now turning to Microsoft 365. Microsoft 365 is the only solution that empowers everyone with an integrated secure experience on any device. Every day, AI and Microsoft 365 is helping create, collaborate and convert content into knowledge in a world where computing is abundant, however, attention is scarce. Presentations are more persuasive in PowerPoint, data is more insightful in Excel, videos are more searchable in stream and e-mail more actionable with Cortana. The new project Cortex analyzes massive amounts of information to give people precisely the knowledge they need in the context of their work. And the new Microsoft Edge with enterprise class security protects your privacy online and makes it easier to find information at your work with Microsoft Search. Microsoft Teams is the leading hub for teamwork. Now with more than 20 million daily active users, people are increasingly engaged across the platform in richer forms of communication and collaboration, participating in more than 27 million meetings a month. Integrated calendaring, pop-out chats and one-touch to join meetings from your phone keeps work, conversations and meetings in the context, eliminating the need to bounce back and forth between apps. We are reimagining the meeting rooms of the future with Teams integration with Cisco's Webex and new devices from Lenovo. And our partnership with Samsung, along with the new walkie-talkie feature in Teams gives first-line workers the technology they need to be more collaborative, productive and secure on-the-go. All this innovation is driving usage. 64,000 employees at L'Oréal are using Teams. More than 70,000 first-line employees at IKEA are moving to Teams for shift management. From Nestlé to Tesco, the world's largest companies are choosing Microsoft 365, and we continue to see increased demand for our premium offerings from customers like AXA, Rockwell Automation, Berkshire Hathaway, Specialty Insurance and Duracell. This holiday, we expanded our family of Surface devices, creating new categories that benefit the entire OEM ecosystem. And at CES, our partners showcased innovative Windows 10 devices from incredibly thin and light laptops to powerful gaming rigs to new dual-screen designs. Finally, gaming. We continue to invest to reach gamers across every endpoint, mobile, PC and console. xCloud is off to a very strong start, transforming how games are distributed, played and viewed with hundreds of thousands of people participating in initial trials. We set a new record for Xbox Live monthly active users again this quarter, led by the strength of console. Xbox Game Pass subscribers more than doubled this quarter, and Xbox Series X announced last month will be our most powerful console ever. In closing, we are expanding our opportunity across all our businesses. Along with this opportunity, we recognize the responsibility we have to ensure the technology we build is always inclusive, trusted and is creating more sustainable work. Our customers see this urgent need and are looking to us in partnership with them to take action. That's why we announced an ambitious new sustainability commitment. Microsoft will be carbon negative by 2030. And by 2050, we will remove all the carbon we have emitted since the company was founded in 1975. And our $1 billion Climate Innovation Fund will accelerate the development of carbon reduction and removal technologies. We will continue to innovate alongside customers with profitable, sustainable solutions that expand our opportunity. With that, I'll hand it over to Amy, who will cover our financial results in detail and share our outlook. I look forward to rejoining you after for questions.
Amy Hood:
Thank you, Satya, and good afternoon, everyone. This quarter, revenue was $36.9 billion, up 14% and 15% in constant currency. Gross margin dollars increased 22% and 25% in constant currency. Operating income increased 35% and 39% in constant currency, and earnings per share was $1.51, increasing 37% and 41% in constant currency, when adjusting for the net charges related to TCJA from the prior year. Our sales teams and partners again delivered strong commercial results, and we continue to benefit from favorable secular trends. From a geographic perspective, we saw broad-based strength across all markets. In our commercial business, we continued to see strong demand for our differentiated hybrid and cloud offerings with increased customer commitment to the Azure platform. And the unique value of Microsoft 365 bringing together Office 365, Windows 10 and enterprise mobility and security, as a secure intelligent solution, again drove adoption by both new and existing customers. As a result, commercial bookings growth was ahead of expectations, increasing 31% and 30% in constant currency, with a high volume of new business and strong renewal execution. Our commercial remaining performance obligation was $90 billion, up 30% year-over-year, driven by long-term customer commitments. Commercial cloud revenue was $12.5 billion, growing 39% and 41% in constant currency. Commercial cloud gross margin percentage increased five points year-over-year to 67%, driven again by material improvement in Azure gross margin percentage, which more than offset sales mix shift to Azure. Company gross margin percentage was 67%, up five points year-over-year driven by favorable sales mix and improvement across all three of our segments. In the quarter, gross margin percentage benefited from lower console sales, stronger than expected software licensing results and improvement in our commercial cloud gross margin percentage. In line with expectations, FX reduced revenue growth by one point and had no impact on operating expense growth. FX impact on COGS growth was slightly more favorable than expected and reduced growth by one point. Operating expense grew 9%, slightly below expectations, primarily driven by lower program spend. And operating margins expanded this quarter as a result of higher gross margins and operating leverage through disciplined decisions to invest in strategic and high growth areas. Now to our segment results. Revenue from Productivity and Business Processes was $11.8 billion, increasing 17% and 19% in constant currency, ahead of expectations, driven by both our commercial and consumer businesses. Office commercial revenue grew 16% and 18% in constant currency with roughly three points of on-premises benefit, primarily from transactional strength in Japan. Office 365 commercial revenue growth of 27% and 30% in constant currency was again driven by installed base growth across all workloads and customer segments as well as higher ARPU. Office 365 commercial seats grew 21% with an increasing mix from our Microsoft 365 suite. Office consumer revenue grew 19% and 20% in constant currency, driven by growth in Office 365 subscription revenue. This quarter, growth was also impacted by roughly seven points of benefit from transactional strength in Japan and five points of benefit from the low prior year comparable related to the timing of the Office 2019 purchases. Office 365 consumer subscriptions grew to 37.2 million. Dynamics revenue grew 12% and 15% in constant currency. Dynamics 365 revenue increased 42% and 45% in constant currency, with continued momentum in the number of customers adopting multiple Dynamics 365 workloads. LinkedIn revenue increased 24% and 26% in constant currency, with continued strength across all businesses, highlighted by marketing solutions growth of 42%. LinkedIn sessions grew 25% with record levels of engagement again this quarter. Segment gross margin dollars increased 21% and 23% in constant currency, and gross margin percentage increased two points year-over-year as improvements in Office 365 and LinkedIn margins more than offset, an increase in cloud revenue mix. Operating expense increased 12%, driven by continued investment in LinkedIn and cloud engineering. And operating income increased 29% and 33% in constant currency. Next, the Intelligent Cloud segment. Revenue was $11.9 billion, increasing 27% and 28% in constant currency, ahead of expectations, driven by continued customer demand for our hybrid offerings. On a significant base, server products and cloud services revenue increased 30% and 32% in constant currency. Azure revenue grew 62% and 64% in constant currency, driven by another quarter of strong growth in our consumption-based business across all customer segments. In our per user business, our enterprise mobility installed base grew 35% to over 127 million seats, with continued benefit from Microsoft 365 suite momentum. And our on-premises server business grew 10% and 12% in constant currency, with roughly four points of benefit from the end of support for Windows Server 2008, in addition to the continued strength of our hybrid and premium solutions. Nearly one-third of our Windows Server and SQL Server enterprise customers are already using our hybrid use benefits to deploy Azure, reflecting the value and flexibility of these offerings. Enterprise Services revenue increased 6% and 7% in constant currency, driven by growth in premier support services. Segment gross margin dollars increased 28% and 31% in constant currency, and gross margin percentage increased one point year-over-year as another quarter of material improvement in Azure gross margin more than offset the growing mix of Azure IaaS and PaaS revenue. Operating expense increased 18%, primarily driven by continued investments in Azure. Operating income grew 38% and 42% in constant currency. Now to More Personal Computing. Revenue was $13.2 billion, increasing 2% and 3% in constant currency, ahead of expectations as better-than-expected performance across our Windows businesses more than offset lower-than-expected search and surface revenue. In Windows, overall PC market growth was stronger than we expected and benefited from the low prior year comparable related to the timing of chip supply to our OEM partners. OEM Pro revenue, which makes up roughly 40% of total Windows revenue, grew 26%, driven by continued momentum in advance of Windows 7 end of support and strong Windows 10 demand. The benefit from the low prior year comparable drove roughly 11 points of that growth. OEM non-Pro revenue, which makes up roughly 20% of total Windows revenue, increased 4%. This quarter, continued pressure in the entry-level category was more than offset by roughly seven points of benefit from the low prior year comparable and the timing of license purchases from an OEM partner. Inventory levels ended the quarter in the normal range. Windows commercial products and cloud services revenue, which makes up roughly 30% of total Windows revenue, grew 25% and 27% in constant currency, again driven by strong demand for Microsoft 365, which carries higher in-quarter revenue recognition. The remainder of the Windows business is made up of our other licensing and services components. Surface revenue increased 6% and 8% in constant currency, lower-than-expected as continued strong momentum in the commercial segment was partially offset by execution challenges in the consumer segment. Search revenue ex TAC increased 6% and 7% in constant currency, below expectations, primarily driven by lower Bing volume. And in gaming, revenue declined 21% and 20% in constant currency, in line with expectations, driven by lower console sales as we approach the next Xbox launch. Xbox content and services revenue declined 11% and 9% in constant currency as the impact from a strong third-party title in the prior year more than offset continued growth in Game Pass subscribers and Minecraft. Segment gross margin dollars increased 18% and 20% in constant currency, and gross margin percentage increased seven points year-over-year due to higher-margin sales mix. Operating expense declined 5% as redeployment of engineering resources to higher-growth opportunities was partially offset by gaming investments, primarily in first-party content. As a result, operating income grew 41% and 45% in constant currency. Now back to total company results. In line with expectations, capital expenditures including finance leases were $4.5 billion, up 17% year-over-year, driven by an ongoing investment to meet growing demand for our cloud services. Cash paid for PP&E was $3.5 billion. Cash flow from operations was $10.7 billion and increased 20% year-over-year, driven by healthy cloud billings and collections. Free cash flow was $7.1 billion and increased 37%, reflecting the timing of cash payments for PP&E. Other income was $194 million higher than anticipated due to the recording of mark-to-market gains in our equity portfolio. Our effective tax rate was slightly above 17%, in line with expectations. And finally, we returned $8.5 billion to shareholders through share repurchases and dividends. Now, let's move to our outlook. Assuming current rates remain stable, we expect FX to decrease revenue at both the company and individual segment level by approximately one point and have no impact on total company COGS and operating expense growth. In our commercial business, we expect consistent execution and continued demand for our hybrid solutions to drive another strong quarter. Commercial bookings growth should again be healthy, but will be impacted by a materially lower growth in our Q3 ex-rebase. Commercial cloud gross margin percentage will continue to improve year-over-year, although at a lower rate than last quarter given the growing mix of Azure consumption-based services. And we expect a sequential dollar increase in our capital expenditure as we continue to invest to support growing demand. Now to segment guidance. In Productivity and Business Processes, we expect revenue between $11.5 billion and $11.7 billion, driven by continued double-digit growth across Office Commercial, Dynamics, and LinkedIn. For Intelligent Cloud, we expect revenue between $11.85 billion and $12.05 billion. In Azure, revenue growth will continue to reflect the balance of our strong growth in our consumption-based business and moderating growth in our per user business, given the size of the installed base. Growth in our on-premise server business should be high single digits, again driven by strong hybrid demand as well as some continued benefit related to the end of support for Windows Server 2008. In Enterprise Services, we expect revenue growth to be slightly higher than last quarter. In More Personal Computing, we expect revenue between $10.75 billion and $11.15 billion. In Windows, overall, OEM revenue growth should be in the low to mid-single-digits and continue to reflect healthy Windows 10 demand, end of support for Windows 7, and the supply chain's ability to meet demand. The wider-than-usual range in More Personal Computing segment reflects uncertainty related to the public health situation in China. In Windows, Commercial Products and Cloud Services, we expect another quarter of healthy double-digit revenue growth, driven by continued Microsoft 365 suite momentum and some benefit from Windows 7 extended support agreements. In Surface, we expect revenue growth in the low single digits as we work through the execution challenges in the consumer segment. In Search ex TAC, we expect revenue growth similar to Q2. And in Gaming, we expect revenue to decline in the low double-digit range, driven by the continuation of the console trend as we near the launch of Xbox Series X as well as lower transaction volume on a third-party title. Now, back to the overall company guidance. We expect COGS of $11.05 billion to $11.25 billion and operating expense of $11.2 billion to $11.3 billion. In other income and expense, interest income and expense should offset each other. And finally, we expect our Q3 effective tax rate to be slightly below our full year rate of 17% due to the timing of equity vests. Now, let me share some additional comments on the full year. At the company level, we continue to expect double-digit revenue and operating income growth, driven by the continued strength of our commercial business. For operating expense, as a result of lower spend in H1, we now expect full year growth between 10% and 11%. And finally, given our strong H1 results, particularly in high margin businesses, as well as the expected sales mix for the remainder of the year, we now expect operating margins to be up roughly two points year-over-year, even as we invest with significant ambition in strategic and high-growth areas in the second half of this year. With that, Mike, let's go to Q&A.
Mike Spencer:
Thanks, Amy. We'll now move over to Q&A. As respect to others on the call, we request that participants please only ask one question. Operator, can you please repeat your instructions?
Operator:
Thank you. At this time, we will be conducting a question-and-answer session. [Operator Instructions] Our first question comes from the line of Mark Moerdler with Bernstein. Please proceed.
Mark Moerdler:
Thank you very much and congratulations on a really strong [technical difficulty]. I'd like to look at Azure. Can you give a little bit of more details on what's driving the Q-over-Q acceleration in the revenue growth? Are we seeing large contracts starting to ramp? Are there other factors that are kicking in that are helping that? And Satya, can you also give us some sense of what you think about the impact if xCloud is accessible on Azure. Thank you.
Satya Nadella:
Sure. Thanks Mark for the question. I think, overall, in terms of the Azure momentum, it's sort of the thing that we have seen even in the previous quarters so, which is we have a stack that is from infrastructure to the PaaS services, that's fairly differentiated. I mean, I went through some of the things that we even announced at our Ignite conference. Take something like Azure Arc. The fact that we have a control plane for hybrid computing that is multi-cloud, multi-edge, that's a pretty differentiated aspect of it. And the data side, both on the transactions, on the OLTP side as well as on the analytics side, we now have cloud-native databases, and Azure Synapse, I think, is a very competitive product. So that's what you see play out in terms of a customer adoption and the growth there. xCloud, I think, is a great workload. I mean, we’ve always had the mantra of first party equals third party, whether it is any of the workloads internally, it is really helping us understand the new patterns, which then of course third parties can use. And you can see that even in terms of how Sony will use some of the same infrastructure capabilities. So, we are excited about what xCloud teaches us, but more importantly, we're excited about how others in the ecosystem can use the same capability for their streaming needs.
Amy Hood:
And, Mark, to your question on -- a little bit about the reacceleration in the Azure growth rate, let me divide that into its components. We did have a very good and healthy, broad-based consumption growth, especially in IaaS and PaaS. I think, actually, Satya touched on one of the important parts that we started to see this quarter was not only good workload migration work, strong growth in the optimization of the workloads already running, but also some of these new PaaS workloads like Synapse and Cosmos DB and Arc are really starting to add some momentum in that part of the stack as well, which is important. The SaaS component or the per-user component also tends to be where you'll get some variability as well. We did have a good SaaS component quarter in addition to the healthy base, and that does result in some movement in that number from quarter-to-quarter. And in particular, I think Microsoft 365 suite actually, and the momentum we've got in security and management and mobility is a big contributor to that. And of course, just the type of contracts that get signed, whether that's for the consumption layer, in particular, can have some impact quarter to quarter in a couple of points. So, there will be some variability in that number, but the underlying fundamentals across both the consumption and per user were quite good.
Mark Moerdler:
Perfect. I really do appreciate. Thank you, and again congrats.
Satya Nadella:
Thank you, Mark. Operator, we'll take the next question, please.
Operator:
Thank you. Our next question comes from the line of Keith Weiss with Morgan Stanley. Please proceed. Keith Weiss, your line is live. Please proceed with your question.
Keith Weiss:
Sorry, guys, I was on mute. Thanks for taking the question, and a very, very nice quarter. Coming out of the Ignite conference, I wanted to sort of get your views on progress with developers broadly, particularly after the GitHub acquisition. Can you talk to us a little bit about how that's kind of impacted your traction with stuff like DevOps Studio and your Developer Tools? And also, how that's kind of changed the dynamic around Azure? Has that become a real competitive differentiation and changed at all the competitive dynamic with guys like AWS and GCP out there in the marketplace?
Satya Nadella:
Yes. First of all, thanks, Keith, for the question. We are very, very excited about what's happening with the developer offering. I mean, at some level, I think of what we're doing between Visual Studio and Azure DevOps and GitHub as effectively coming together as a compelling developer SaaS solution in the same class as any other SaaS solution from Microsoft around productivity and communication, because as one of the data points I love to use is the number of developers in the non-tech sector is now more than in the tech sector. This is software engineers and that's going to only increase in the world going forward. So we want to build the best tool chain. After all, that's who we are as a company. We love building tools for developers. And so -- and by the way, we're not focused only on Azure. For developers who use our tool chains, they can target any cloud, any edge device, and so this is not sort of means to some end. We've always been clear about it. It's an end to itself. But that said, of course, having this tool chain will help us overall, both with essentially what is, by itself, high-margin tools as a SaaS business as well as, of course, developers who are going to be in our ecosystem. But we want to stay true to that ethos of open source, GitHub and do the best tools. In fact, just this last quarter, you saw even some of the tools being adopted by Facebook engineering and that's, I think, a testament to the progress that's been made by Microsoft.
Amy Hood:
And I would just add to that, Keith, this is an important area for us to continue to invest in. The opportunity Satya talked about is at the developer SaaS level. And so whether you see us investing in GitHub or in the Azure tool chain, this will be a place that we'll continue to see as an opportunity for growth.
Keith Weiss:
Excellent. Thank you.
Satya Nadella:
Great. Thank you. Operator, we’ll move to next question please.
Operator:
Thank you. Our next question comes from the line of Karl Keirstead with Deutsche Bank. Please proceed.
Karl Keirstead:
Thanks. Amy, I'd love to ask you a gross margin question. Beginning in your third quarter or the current March quarter, we've been bracing for gross margins to trend flat or even down year-over-year, given the sales mix shifts that you and your IR team have long warned us about. Yet when I take your Revs guide and your COGS guide, it equates to 3Q gross margins of 68%, which are actually up about 150 bps year-over-year. So I just wanted to understand what's going on. Is it that the higher gross margin businesses are decelerating at a slower than expected pace in your second half? Or perhaps the pace of Azure gross margin improvement is greater than you thought? A little color there might be helpful.
Amy Hood:
Thanks, Karl. Really, when you see the gross margin changes, it all comes down to sales mix. So at a fundamental level, I feel very good about the execution of each service to their -- own gross margin goals. We saw improvement across every cloud service, not just Azure in terms of their ability to deliver growing gross margin as they focus not only on cost, but also on continuing to see ARPU growth and attach growth. So -- and I could say that about many of the product lines, right? I focus on them at the -- what can each products line do to be its best and most competitive? What you saw in H1 and what you'll see in H2 is simply mix in Q2. There was a lot of mix into Windows away from, for example, the console, right, since we're heading into the next console cycle. At a company level, if you thought about what gross margins would have looked like without gaming, it's a couple of points of impact. And as we head to H2, what you'll see is that, the mix will shift a little bit. The sort of end of support impacts tail off, whether that's in OEM or on the server side. And the contribution from gaming as well as other components in our hardware portfolio go up a little bit. So that still does result, as you said, in a higher gross margin implication in Q3, and you'll see that continue to have a slightly different impact as we head into Q4, if that helps to give you a little sense.
Karl Keirstead:
Yes. Thanks Amy.
Satya Nadella:
Yes, thanks Karl. Operator we’ll take the next question please.
Operator:
Our next question comes from the line of Heather Bellini with Goldman Sachs. Please proceed.
Heather Bellini:
I just wanted to follow up on a little bit what Karl was just asking relating to gross margins. I was wondering if you could maybe help us think about the mix between PaaS and IaaS and kind of what -- if you can give us a sense of the mix shift or just kind of how that's been trending? But also, I wanted to ask about -- you've been -- it's been unbelievable, every quarter, you're able to call out material gross margin improvements in Azure. And I guess ultimately, what I'm asking is, given the success you've seen there, has your view for -- if you look 2 to 3 years down the road, do you just think Azure is going to be a higher gross margin business than maybe what you would have thought 3 years ago?
Amy Hood:
Specifically on Azure, I think the Azure gross margins are trending where we thought they would trend actually on the IaaS and PaaS layer. And they're trending where we thought they would trend on the per user-like assets. And what you're seeing is continued improvement on that trend line that we expected. But you'll also see as we go forward in time, those improvements will flow at the IaaS and PaaS layer. It will get better but the nature and the rate of improvement will flow. And you'll see that increasing mix toward IaaS and PaaS in a way from the per user just as in terms of the opportunity and the TAM. So for the long run, Heather, I think my view is unchanged, frankly, about what that should look like. And, of course, over the same time period, how it would impact commercial cloud gross margins all up. But what -- I think if you separate this from this gross margin implication, it goes to the fact of just how much revenue opportunity exists in cloud. And so if we can continue to capture the revenue growth, continue to meet customer needs and scenarios, pick and thoughtfully invest in industry level solutions to grow those things, I worry less about the mechanics of the GM, which can continue to improve by service and more really about our opportunity to grow revenue.
Satya Nadella:
Yeah, and I would say when we think about whether it's our R&D and operating leverage there or sales or CapEx for the cloud, we don't separate out these categories of IaaS, PaaS and even SaaS. I mean, just to put it practically for you, we might do an infrastructure service around IoT. We then have PaaS services around IoT. We have apps around IoT and Dynamics 365. Similarly, we have the xCloud and Game Pass subscriptions and we have the streaming capability in Azure. So we think about our investments holistically in that sense, and I think that's what's going to define the long-term margin profile of our company is how well we manage all layers and collectively get leverage across the investment.
Heather Bellini:
Very helpful. Thank you.
Mike Spencer:
Thanks, Heather. Operator, we’ll take the next question, please.
Operator:
Thank you. Our next question comes from the line of Brent Thill with Jefferies. Please proceed.
Brent Thill:
Thanks. Amy, you called out the strength of on-premise software. I'm just curious; I know you have the tailwind from the expiration. But maybe talk through some of the other drivers that you're seeing in the business that's causing such great growth even on the on-premise as the cloud continues to grow?
Amy Hood:
Thanks, Brent. What we've seen has been relatively consistent is the drivers on the on-prem side have absolutely been the hybrid value prop and also premium. And they're actually related because ultimately, the really things that we've seen that has value for customers is that flexibility, and so the flexibility to deploy where they need it and when they need it. And if that makes sense on the edge, which some people may call on-prem, and whether that makes sense in the cloud, which people may call Azure were relatively indifferent as long as it meets the customer solution in the way that the solution demands. And so that hybrid value prop, you start to see that flexibility in the data point I gave, which is that one-third of the Windows and SQL Server customers are already starting to use that right to be able to take advantage of that flexibility for their workload solutions. And so those trends, I see is relatively durable. And that's why we talked about, I think, now for a number of years. And I think if we think about the end of support and the tail on that, it was probably two points on IC for the quarter as I called out. So, I feel very good about the underlying trajectory.
Brent Thill:
Thanks.
Mike Spencer:
Thanks, Brent. Operator, we’ll move to the next question, please.
Operator:
Thank you. Our next question comes from the line of Mark Murphy with JPMorgan. Please proceed.
Mark Murphy:
Yes, thank you. Satya, a few quarters ago, you had commented that Teams is the fastest growing app in the company's history. Wondering if you could clarify, if that is a reference to daily active user growth or bookings impact? Or is that a comment on user engagement and the time being spent in Teams or some other criteria? As well, Amy, wondering if you could offer any kind of directional thoughts on just how to model the Windows OEM line, post-Windows 7 end of support and going into fiscal year 2021. And any high-level thoughts on how you think that could trend versus what happened in the prior cycle?
Satya Nadella:
Yes, thanks for the question, Mark. My comment was mostly around deployment engagement, the depth of engagement. There are very few types of products which have these platform effects. Teams is a scaffolding that is obviously related to messaging, which has significant usage. It's also driving usage of the rest of office, because rest of office gets integrated in the usage patterns around channels. It's obviously used in meetings. It's also the place where business process workflows in context of messaging happen and both for knowledge workers and first-line workers. So when I look at all of that cumulative effect, it's much broader than any other user experience scaffolding and in terms of its ability to drive that type of platform effect and engagement. So we're excited about it. And we continue to see that, and you saw that in my remarks as well.
Amy Hood:
And to your question on OEM, I think what's important is if you try to take out, which is challenging, some of the comments we've had on either chip supply constraints or some of the uncertainty related to the public health situation in China, you would say, what we have in terms of what the cycle would look like compared to prior cycle ends, would actually be quite similar. If not, we probably have a little more opportunity in the mid and small business segment to have the tail last a little longer probably than it did the last time. So we feel very good. We'll still need to work through that as we work through both the situations I've talked about, frankly, now for quite a few quarters and then looking forward. So we'll continue to give you guidance on what we see in the market each quarter.
Mark Murphy:
Thank you very much.
Mike Spencer:
Thanks, Mark. Operator, we’ll take next question, please.
Operator:
Thank you. Our next question comes from the line of Brad Reback with Stifel. Please proceed.
Brad Reback:
Great. Thanks very much. Amy, you mentioned a couple of times this evening about one-third of customers using hybrid rights. Within that customer base, any sense of what percent of workloads that represents for those clients? Thanks.
Amy Hood:
Brad, there's not really a good way for me to know that. For me, the way I think about this is a top of funnel. It means that we've got solutions or workloads, where all the corporate developers that Satya mentioned are really starting to make that transition and making decisions for themselves about how to use Azure and how to get to experience it. For me, that is a great sign. We've always said a lot of these hybrid use rights were about investing in skilling and learning and teaching the environment and having the adoption happen for the workloads that make the most sense. And then we can continue to partner with customers to help them through this process and continue to have more meaningful workload transition. So for us, I think I tend to start at the top and say, if we've got more going into the funnel, more opportunities to partner with customers, that's a good thing.
Brad Reback:
Great. Thank you.
Mike Spencer:
Thanks, Brad. Operator, we’ll take our last questioner, please.
Operator:
Thank you. Our last question will come from the line of Phil Winslow with Wells Fargo. Please proceed.
Phil Winslow:
Hey, thanks guys for taking my question and congrats on a great quarter. I just wanted to focus in on dynamics. I guess a question for Amy and Satya. I mean, Amy, you called out both seat growth but also increasing attach to multiple products with the Dynamics driving that growth rate. Wondering if you could help us sort of parse that out. And then to Satya, when you think about just SaaS in general, how important is sort of Dynamics to the overall Microsoft strategy, particularly with what you're trying to do with the AI platform in Azure because, obviously, over the past 12 months, we've seen rollouts of some of those insights, AI products where you have – you can use the Dynamics of data, but also data from Salesforce in desk, et cetera, but as a sort of a side car there. So wondering if you could just sort of walk us through just sort of the, call it, the application strategy and then that in the context of what you're trying to do in the AI world?
Satya Nadella:
Yes. No, great. Thanks, Phil, for the question. Let me start, and then Amy, you can. I mean, we are very excited about what's happening with Dynamics 365 in particular, because when I look at what the world needs is it needs a business application suite that is more comprehensive. That can turn what is the real currency of this next era, which is data into predictions, insights and automation without boundaries. I mean, take even the Canada Goose, example that I had in my remarks, which is actually a pretty fascinating story of how they've been able to take the end-to-end nature of Dynamics 365, and really bring together the manufacturing, wholesale and retail operations to the next level of efficiency. That's I think, what is needed. And the way, we have architected it on top of Azure, its cloud native in terms of its use of databases. It's for example, all these insights modules, I referenced and you'd referenced are all built on Azure Synapse, so it's sort of deeply integrated into Azure. It integrates into LinkedIn. It integrates into Microsoft 365, Power platform the extensibility model for both Microsoft 365 and Dynamics is the same, which is Power platform. And that's a pretty – no, there's no such thing as a canonical business and no such thing as a canonical business over time, right? The business processes change. The question is how rapidly can people and domain experts keep up with the change and that's where Dynamics 365 absolutely shine. So we're excited about what's happening there. You mentioned a point about Sidecar. We think that, that's a very legitimate use case. There is a new category, in fact and a new race starting with CDP, and we are leading. And so I feel excited about that as well.
Amy Hood:
And to your question on how the Dynamics 365 sort of the excitement we have. When I think about the comment I made around adding workloads, what's so important about what Satya just talked about is, how this reaches into new budgets for us, new opportunity for us in terms of being able to tap growth that we had not been able to access before. And the way, I tend to think about that is not dissimilar from how I think of most per seat businesses. You add a seat and then you add workloads and the more you can do that in terms of tapping into new budgets, that's a great opportunity for us. So I think that's a frame that, I'll start to talk a little bit more about as we learn more about Dynamics 365 and its momentum. This is another place, I would call out, where I do think we can sort of focus and continue to make some investments in H2 based on the momentum we have seen in H1.
Phil Winslow:
Thanks.
Mike Spencer:
Thanks, Phil. That wraps up the Q&A portion of today's earnings call. You can find additional details on the Investor – Microsoft Investor Relations website. Thanks for joining us today, and we look forward to speaking with you soon.
Satya Nadella:
Thank you very much.
Amy Hood:
Thank you.
Operator:
Thank you. This concludes today's teleconference. You may disconnect your lines at this time. Thank you for your participation.
Operator:
Welcome to the Microsoft Fiscal Year 2020 First Quarter Earnings Conference Call. At this time, all participants are in a listen-only mode. A brief question-and-answer session will follow the formal presentation. [Operator Instructions] As a reminder, this conference is being recorded. I would like to turn the call over to Mike Spencer, General Manager of Investor Relations. Thank you. Please proceed.
Mike Spencer:
Good afternoon. Thank you for joining us today. On the call with me are Satya Nadella, Chief Executive Officer; Amy Hood, Chief Financial Officer; Frank Brod, Chief Accounting Officer; and Keith Dolliver, Deputy General Counsel. On the Microsoft Investor Relations website, you can find our earnings press release and financial summary slide deck, which is intended to supplement our prepared remarks during today’s call and provides a reconciliation of differences between GAAP and non-GAAP financial measures. All growth comparisons we make on the call today relate to the corresponding period of last year unless otherwise noted. We will also provide growth rates in constant currency, when available, as a framework for assessing how our underlying businesses performed, excluding the effect of foreign currency rate fluctuations. Where growth rates are the same in constant currency, we will refer to growth rate only. We will post our prepared remarks to our website immediately following the call until the complete transcript is available. Today’s call is being webcast live and recorded. If you ask a question, it will be included in our live transmission, in the transcript, and in any future use of the recording. You can replay the call and view the transcript on Microsoft Investor Relations website. During this call, we will be making forward-looking statements which are predictions, projections, and other statements about future events. These statements are based on current expectations and assumptions that are subject to risks and uncertainties. Actual results could materially differ because of factors discussed in today’s earnings press release, in the comments made during this conference call, and in the risk factor section of our Form 10-K, Forms 10-Q, and other reports and filings with the Securities and Exchange Commission. We do not undertake any duty to update any forward-looking statement. And with that, I’ll turn the call over to Satya.
Satya Nadella:
Thank you, Mike, and thanks to everyone on the phone for joining. We are off to a strong start in fiscal 2020, delivering $33 billion in revenue this quarter. Our Commercial Cloud business continues to grow at scale as we work alongside the world’s leading companies to help them build their own digital capability. Microsoft provides a differentiated technology stack spanning application infrastructure, data and AI, developer tools and services, security and compliance, business process productivity and collaboration. First, each of these areas represents secular, long-term growth opportunities; second, we’re delivering best-in-class innovation and openness in each layer; and third, we offer unparalleled integration and architectural coherence across the entire stack to meet the real world needs of our customers. Now, I’ll briefly highlight how we’re accelerating our progress in innovation, starting with Azure. Organizations today need a distributed computing fabric to meet their real world operational sovereignty and regulatory needs. This quarter, we opened new data center regions in Germany and Switzerland. And in India, we’re bringing the power of Microsoft Cloud to millions of small businesses through our partnership with Jio, one of the largest mobile carriers in the country. Every Fortune 500 customer today is on a cloud migration journey, and we are making it faster and easier. Just this week, we announced an extensive go-to-market partnership with SAP, making Azure the preferred destination for every SAP customer. And our partnerships with VMware and Oracle also bring these ecosystems to our cloud. We’re extending beyond the cloud to the edge, enabling customers to get real-time insights where data is generated while ensuring security and privacy. And we’re seeing traction in every industry from Azure Sphere, securely connecting Starbucks coffee machines to Azure Stack, enabling scenarios from smart factories and modern compliant banking to mobile health care in remote areas. We are reimagining customers’ data estates with the cloud era with new limitless capabilities. Azure SQL database brings hyper-scale capabilities to relational databases, and Azure Cosmos DB, the low-latency high-availability database for globally distributed applications of any data type. The quintessential characteristic of every application going forward will be AI. And we have the most comprehensive portfolio of AI tools, infrastructure and services. Azure AI now has more than 20,000 customers, and more than 85% of the Fortune 100 companies are using Azure AI in the last 12 months. In health care, Novartis chose Azure AI to transform how medicines are discovered, developed and commercialized. Nuance will rely on our cloud to power the patient exam room of the future where clinical documentation writes itself. And Humana is using Azure AI to build personalized health care solutions for its more than 10 million members. We’re also pushing the bounds of how computers and AI can generalize learning beyond narrow domains, collaborating with OpenAI on a supercomputing platform to train and run AI models. I’m excited about our partnership and our collective pursuit to democratize AI, and its benefits for everyone. Now to developer tools. The rise of digital IP creation in every organization means developers will increasingly drive and influence every business process and function, and GitHub is where they go to learn, share and collaborate. GitHub has grown to more than 40 million developers, up more than 30% since our acquisition a year ago and more than 2 million organizations use GitHub, including the majority of the Fortune 50. At Ford Motor Company alone, 8,000 employees use GitHub to innovate and collaborate with the vast ecosystem of third-party software developers. Our acquisition of semantic code analysis engine, Semmle, this quarter, strengthens our security capabilities, enabling developers to more easily find vulnerabilities in large open source code bases. Now, let’s turn to our workflow cloud Power Platform. Automating workflows across every function will be key to productivity gains for every organization. We are building Power Platform as the extensibility framework for both, Microsoft 365 inclusive of Microsoft Teams as well as Dynamics 365. It brings together low-code, no-code app development, robotic process automation and self service analytics, enabling everyone in an organization to build an intelligent app or workflow where none exists. Power Platform already has more than 2.5 million monthly active citizen developers. PowerApps helps domain experts, those closest to the business problem to design, build and publish custom apps fast. And 84% of the Fortune 500 have already created power applications. Now, let’s talk about security. Rising cyber threats and increasing regulation mean security and compliance on a strategic priority for every organization. We have a comprehensive offering across identity, security and compliance spanning people device -- people, devices, apps, developer tools, data and infrastructure to protect customers in today’s zero trust environment. It starts with Azure Active Directory Premium used by more than 100,000 organizations for identity, access management and SaaS application security across heterogeneous environment. It builds with information protection and cloud security with Microsoft Defender Advanced Threat Protection, and now with risk-based vulnerability management. And it extends to Azure Sentinel, now broadly available. Sentinel is a cloud first service that analyzes security signal at massive scale across the entire organization using AI to detect, investigate, and automatically remediate threats. We’ll share more about our expanding opportunity in security at our Ignite Conference in the next few weeks. Now, on to business applications. Dynamics 365 is the only AI powered business cloud that gives customers a 360-degree view of their business, from marketing and sales to finance and operations to unified data and unlock insights. It enables every level of organization to move from reactive silo transaction processes to proactive, repeatable and predictable business outcomes. This quarter, we introduced Dynamics 365 Commerce, a new omni-channel solution to unify back office, in-store and digital experiences, and deliver personalized content wherever shoppers are. Dynamics 365 AI insights app ingests data from any first party or third party source, freeing data from systems of record to power modern systems of engagement and intelligence. New, Dynamics 365 Product Insights provides organizations like Ecolab, real time view of how customers are using their products to maximize customer lifetime value. And Dynamics 365 connected store helps retailers like Marks & Spencer analyze observational data to optimize in-store shopping experience. We’re enabling our customers to bridge the physical and digital business processes with our mixed reality cloud spanning HoloLens 2, Azure mixed reality services, and Dynamics 365 applications. Pharmaceutical company, Patheon, for example, is using Dynamics 365 Guides along with HoloLens 2 to reimagine training for its employees. Now to LinkedIn. We saw record levels of engagement again this quarter across the platform. Marketing Solutions remains our fastest growing segment, up 44% year-over-year, as marketers leverage our community-based tools to connect with LinkedIn, nearly 660 million members. We continue to innovate across our talent portfolio, including Talent Solutions, Talent Insights, Glint, LinkedIn Learning to help every organization attract, retain and develop best talent. LinkedIn Skills Assessment is a new way for members to showcase their proficiency and become more discoverable to recruiters. Now, turning to Microsoft 365 and Surface. Earlier this month, we unveiled our broadest Surface lineup to date, including two new dual screen devices coming next year. We are reimagining every layer with how we infuse AI from silicon up to device form factors and the role of operating systems to help people be more productive and creative in a multi-sense, multi-device world. We will continue to invest across form and function to new create categories that benefit our entire OEM ecosystem. And our expanded partnership with Samsung builds on a promise to help people be more productive on any device anywhere, bringing one drive outlook in your phone, and more to new Samsung devices. Microsoft 365 is the world’s productivity cloud and the only comprehensive solution that empowers everyone from the C suite to first line workers with an integrated secure work -- secure experience on any device. We’re infusing AI across Microsoft 365 to help make work more intuitive and natural. New Presenter Coach and PowerPoint makes anyone a better public speaker, new capabilities in Word enabled professionals to transcribe or record audio files while staying in the flow. Video is more searchable, shareable, and first class within Microsoft 365 with Stream. And new inking capabilities let users create and reply to comments from anywhere, using pen or voice. Microsoft Teams continues to gain traction, bringing together everything a team needs, chat, voice, meetings, collaboration with the power of office and business process workflow into a single integrated user experience, all with the highest security and compliance. Teams keeps all of your work, conversations and meetings in context, eliminating the need to bounce back and forth between different apps with features like integrated calendaring, one touch to join meetings from your phone, and we are broadening our opportunity with 2 billion firstline workers worldwide, adding priority notifications, role-specific targeted messages, and the ability to clock in and clock out of a shift. Our differentiated offering is driving usage making teams the category leader. More than 350 organizations now have more than 10,000 users of Teams. More broadly, all this innovation is fueling growth. Office 365 commercial monthly active users surpassed 200 million this quarter. The leading organizations like Cerner, Chevron and the LEGO Group are choosing our premium Microsoft 365 E5 offerings for their advanced security and productivity experiences. Finally, gaming. In gaming, we’re investing in content, community and cloud services to expand our opportunity with 2 billion gamers worldwide. We saw record Xbox Live monthly active users with strength both on and off console in mobile and PC, and continued growth for Game Pass subscriptions. Gears 5 saw more than 3 million players in its first weekend alone. 10 years in Minecraft is stronger than ever with record revenue and usage, and we are bringing the franchise to new audiences with Minecraft Earth. Finally, just last week, we started trials of Project xCloud, so gamers can play games wherever and whenever they want on any device. In closing, we are accelerating our innovation across the entire technology stack to deliver new value for customers. We’re investing aggressively in large markets with significant growth potential, and it’s still early days. With that I’ll hand over to Amy who will call our financial results in detail and share our outlook. And I look forward to rejoining for your questions.
Amy Hood:
Thank you, Satya, and good afternoon, everyone. This quarter, revenue was $33.1 billion, up 14%, and 15% in constant currency. Gross margin dollars increased 18%, and 20% in constant currency. Operating income increased 27%, and 32% in constant currency, and earnings per share was $1.38, increasing 21%, and 25% in constant currency. Consistent execution and strong demand for our hybrid and cloud offerings drove a solid start to the fiscal year with another quarter of double-digit top and bottom line growth. From a geographic perspective, we saw broad-based strength across all markets. In our Commercial business, we again saw increased customer commitment across our cloud platform. In Azure, we had material growth in the number of $10 million plus contracts. Additionally, Microsoft 365 drove new customer adoption as well as expansion in our existing customer base, given the strong value Office 365, Windows 10, and Enterprise Mobility and Security provide at a secure intelligence solution. As a result, Commercial bookings growth was ahead of expectations, increasing 30%, and 35% in constant currency, with a higher volume of new business and strong renewal execution. Commercial annuity mix increased to 91% and Commercial unearned revenue was ahead of expectations at $31.1 billion, up 14% and 16% in constant currency. Our Commercial remaining performance obligation was $86 billion, up 26% and 27% in constant currency, driven by these long-term customer commitments. As a reminder, going forward, we will disclose the Commercial remaining performance obligations as a KPI, which better reflects commitments our customers are making across all contract types. Commercial Cloud revenue was $11.6 billion, growing 36% and 39% in constant currency. Commercial Cloud gross margin percentage increased 4 points year-over-year year to 66%, as significant improvement in Azure gross margin offset a sales mix shift to Azure. Company gross margin percentage was 69%, up 3 points for year-over-year and ahead of our expectations, driven by sales mix to higher margin businesses. The U.S. dollar was a bit weaker than anticipated, which resulted in slightly less impact to our results. FX reduced revenue growth by less than 2 points, and cogs and operating expenses growth by approximately 1 point. Operating expenses grew 8% to 9% in constant currency, slightly lower than expectations mainly driven by the timing of marketing and project spend. And operating margins expanded this quarter, driven by the combination of higher gross margins and operating leverage through effective resource allocation. Now, to our segment results. Revenue from Productivity and Business Processes was $11.1 billion, increasing 13% and 15% in constant currency, ahead of expectations, primarily driven by On-Premises Office Commercial business. Office Commercial revenue grew 13% and 15% in constant currency, and benefited approximately 2 points from the transactional strength in Japan. Office 365 Commercial revenue growth of 25% and 28% in constant currency was again driven by installed base growth across all workloads and customer segments, as well as higher ARPU. Office 365 Commercial Seats increased 21% with a growing mix from our Microsoft 365 suite. Office Consumer revenue grew 5% and 6% in constant currency with roughly 7 points of benefit from transactional strength in Japan, more than offsetting the strong prior year comparable related to the launch of Office 2019. Office 365 consumer subscribers grew to 35.6 million. Dynamics revenue grew 14% and 16% in constant currency, driven by Dynamics 365 revenue growth of 41% and 44% in constant currency. LinkedIn revenue increased 25% and 26% in constant currency with continued strength across all businesses. LinkedIn sessions increased 22% as engagement again reached record levels. Segment gross margin dollars increased 16% and 19% in constant currency, and gross margin percentage increased 2 points year-over-year as improvements in LinkedIn and Office 365 margins more than offsets an increase in cloud revenue mix. Operating expenses increased 8% and 9% in constant currency, driven by continued investment in LinkedIn and Cloud Engineering. Operating income increased 23% and 27% in constant currency. Next, the Intelligent Cloud segment. Revenue was $10.8 billion, increasing 27% and 29% in constant currency, ahead of expectations, driven by our on-premises server business. On a significant base, server products and cloud services revenue increased 30% and 33% in constant currency, driven by continued demand from our hybrid value. Azure revenue increased 59% and 63% in constant currency, with strong growth in our consumption-based business across all customer segments, partially offset by further moderation in our per-user business. Our Enterprise Mobility installed base grew 36% to over 120 million seats, benefiting from the Microsoft 365 suite momentum. And our on-premises server business grew 12% and 14% in constant currency, driven by continued strength across our hybrid and premium offerings, GitHub and roughly 4 points of benefit from the end of support for SQL and Windows Server 2008. Enterprise Services revenue increased 7% and 8% in constant currency, driven by growth in Premier Support services. Segment gross margin dollars increased 27% and 30% in constant currency. Gross margin percentage was up slightly as another quarter of material improvement in Azure gross margin was partially offset by a growing mix of Azure IaaS and PaaS revenue. Operating expenses increased 22%, driven by ongoing engineering and sales investments and cloud and AI, including GitHub. Operating income grew 33% and 38% in constant currency. Now to More Personal Computing. Revenue was $11.1 billion, increasing 4% and 5% in constant currency, ahead of expectations as better than expected performance in our OEM Pro and Windows Commercial businesses, more than offset lower than expected monetization across third-party titles within gaming. In Windows, OEM non-Pro revenue declined 7%, below the consumer PC market, with continued pressure in the entry level category. OEM Pro revenue grew 19%, ahead of the commercial PC market, driven by strong Windows 10 demand and momentum in advance of the Windows 7 end of support. Inventory levels ended the quarter in the normal range. Windows Commercial products and cloud services revenue grew 26% and 29% in constant currency, driven by healthy demand for Microsoft 365, which carries higher in-quarter revenue recognition. Surface revenue declined 4% and 2% in constant currency, driven by the timing of product lifecycle transitions ahead of the recently announced product launches. Search revenue ex TAC increased 11% and 13% in constant currency, driven by Bing rate growth. In gaming, revenue declined 7% and 6% in constant currency, driven by lower console sales. Xbox content and services revenue was relatively unchanged and increased 1% in constant currency with growth from Minecraft, Gears of War 5 and Game Pass subscriptions offset by a strong third-party title in the prior year. Segment gross margin dollars increased 12% and 13% in constant currency and gross margin percentage increased 4 points due to higher margin sales mix. Operating expenses declined 7% and 6% in constant currency as redeployment of engineering resources to higher growth opportunities was partially offset by investments in gaming. As a result, operating income grew 28% and 31% in constant currency. Now, back to total Company results. Capital expenditures including finance leases were $4.8 billion, up 12% year-over-year, driven by ongoing investment to meet growing demand for our cloud services and slightly below expectations due to normal quarterly spend variability in the timing of our cloud infrastructure build out. Cash paid for PP&E was $3.4 billion. Cash flow from operations was $13.8 billion and increased 1% year-over-year, as strong cloud billings and collections were partially offset by tax payments related to the Q4 transfer of intangible property. Free cash flow was $10.4 billion and increased 4%. Excluding the impact of these tax payments, cash flow from operations and free cash flow grew 27% and 39%, respectively. As expected, in other income and expense, interest income was offset by interest expense, foreign currency remeasurement and recognized losses on investments. Our effective tax rate was 16%, in line with expectations. And finally, we returned $7.9 billion to shareholders through share repurchases and dividends, an increase of 28% year-over-year. Now, let’s move to our outlook. Assuming current rate remains stable, we expect FX to decrease Intelligent Cloud revenue growth by approximately 2 points, total Company Productivity and Business Processes and More Personal Computing revenue growth by approximately 1 point, and have no impact on total Company COGS and operating expenses growth. We expect another strong quarter in our commercial business. Demand for our hybrid offerings and cloud services remained strong and capital expenditures will continue to reflect that. Given the normal variability and infrastructure spend timing, we expect Q2 CapEx spend to be down slightly on a sequential basis, but still growing from the prior year. And Commercial Cloud gross margin percentage will continue to improve on a year-over-year basis, even with the continued mix of revenue toward Azure consumption-based services. Now to segment guidance. In Productivity and Business Processes, we expect revenue between $11.3 billion and $11.5 billion, driven by double-digit growth across Office Commercial, Dynamics, and LinkedIn. For Intelligent Cloud, we expect revenue between $11.25 billion and $11.45 billion. In Azure, we expect continued strong growth in our consumption-based business and moderating growth in our per-user business, given the size of the installed base. Our on-premises server business will be driven by demand for our hybrid and premium solutions, as well as the continued benefit from increased demand ahead of the end of support for Windows Server 2008. In More Personal Computing, we expect revenue between $12.6 million and $13 million. In Windows, overall OEM revenue growth should again be ahead of the PC market as we balance healthy Windows 10 demand and the benefit from the upcoming end of support for Windows 7 with the supply chain’s ability to meet this demand in Q2. Based on our customer demand signal and prior end of support cycles, we expect some continued momentum past January, end of support deadline. In Windows Commercial, products and cloud services, we expect another strong quarter, benefiting from continued Microsoft 365 momentum. In Surface, the launch of the latest Surface Pro and Surface laptop devices should drive low double digit revenue growth on a strong prior year comparable. In Search ex TAC, we expect revenue growth similar to Q1. And in gaming, we expect revenue to decline in the mid-20% range driven by lower console sales as we near the end of this generation, as well as the most challenging quarterly comparable and third-party titles from last year. Now, back to overall Company guidance. We expect COGS of $12.45 billion to $12.65 billion, and operating expenses of $10.8 billion to $10.9 billion. Other income and expense should be approximately $50 million as interest income is partially offset by interest and finance lease expense. And finally, we expect our Q2 effective tax rate to be slightly above the full-year rate of 17%. Now, let me share some additional comments on the full year. At the Company level, we continue to expect double digit revenue and operating income growth, driven by continued momentum in our commercial business. Given our strong first quarter results and the expected sales mix for the remainder of the year, we now expect operating margins to be up slightly year-over-year, even as we continue to invest with significant ambition in high growth areas. With that, Mike, let’s go to Q&A
Mike Spencer:
Thanks, Amy. We’ll now move over to Q&A. Out of respect to others on the call, we request the participants please only ask one question. Operator, can you please repeat your instructions?
Operator:
[Operator Instructions] Our first question comes from the line of Keith Weiss of Morgan Stanley. Please proceed.
Keith Weiss:
Excellent. Thank you for taking the question, and very nice quarter. I was hoping to dig in a little bit into the Intelligent Cloud business and what you guys are seeing there from a hybrid perspective. And so, maybe one question for Satya and one for Amy. For Satya, can you talk to us a little bit about sort of how these hybrid engagements are kind of rolling out with the larger customers, how they are contracting from it? And any sense you can give us in terms of in what way do they engage, both kind of the on-premise assets as well as the cloud assets? Because I think the part of the equation is really positively surprising a lot of investors and how well Server & Tools is doing. And then, maybe for Amy, you could help us understand sort of when we look at Server & Tools up 14% in constant currency, which is well ahead of our expectations, how should we think about the durability of that in terms of what comes from sort of the pull forward of demand ahead of some -- like SQL Server and Windows Server expirations? And what is going to be more durable over time on the back of those pull forwards?
Satya Nadella:
Sure, Keith. Thanks for the question. Overall, our approach has always been about this distributed computing fabric or thinking about hybrid as not as some transitory phase, but as a long-term vision for how computing will meet the real world needs. Because if you think about the long-term, compute will migrate to wherever data is getting generated, and increasingly there will be data generated in the real world, where just when you think about the cloud, you have to think about the edge of the cloud as a very first class construct. So, in that context, what we see is a couple of things that you see even in the results today. One is the hybrid benefits. That is increasingly what is getting customers excited about the Azure choice and the fact that they can renew, knowing that they have the flexibility of both the cloud and the edge. That’s definitely driving growth. Second is we’re also gaining share. When you think about what’s happening even with the edge, some of the -- our data center addition products are very competitive in the marketplace. And so, you see both of those effects. But architecturally, we feel well-placed. In fact at our Ignite Conference, you will see us even take the next leap forward even in terms of how we think about the architecture inclusive of the application models, programming models on what distributed computing looks like going forward. So, we feel well-positioned there.
Amy Hood:
And Keith, to your question on sort of durability, we tried to call out the four points that we felt transactionally was due to the end of support, and that’s 4 of the 12 in USD. And so -- but for us, if you step back for a second, the durable trends that Satya just talked about, which is making sure we license in a way that respects this long-term reality of where data and compute will be needed is what we call the hybrid value proposition, and the rights to that of course are inherent in how we report this number. And so, for us, what you’ll see is premium strength, which we saw this quarter in both SQL and Windows because of some of the value proposition of hybrid and of course broad strength as well, when people feel that flexibility to not be constrained by licensing in terms of how they view their estate.
Keith Weiss.:
Excellent. That’s super helpful. Thanks, guys.
Mike Spencer:
Thanks, Keith. Operator, we’ll take the next question, please.
Operator:
Thank you. Our next question comes from the line of Heather Bellini with Goldman Sachs. Please proceed.
Heather Bellini:
Great. Thank you so much. This is a question for Amy. I was just wondering, you’ve been saying for a while now that you’re seeing material improvements in Azure gross margins, and that’s obviously hugely benefited Commercial Cloud gross margin. I’m just wondering if you could share with us how much of the improvement is related to the need to maybe expand data centers at a lower clip than you have been, and maybe it’s less depreciation and amortization that’s coming that you’re starting to recognize. How much of it is due to just better capacity utilization? And I’m just trying to get a sense of how much longer you’re going to be able to say that for, I guess, and just have you guys been ratcheting up your target gross margins for Azure over the years to where you think they could be, as you look ahead? Thank you.
Amy Hood:
Thanks, Heather. Let me start by saying, in general, at the Commercial Cloud gross margin, what you’re seeing is revenue growth that for the past, almost two years has vastly been faster than our capital expenditure growth. So, if you start at the top of the frame, what we’re seeing is overall gross margin improvement across portfolio and improving -- and that comes from a couple of things, which is where you’re getting to on Azure. It comes from structural improvement on sort of cost per unit but it also comes from mix shift of revenue to premium services from being able to sell more SaaS-like services and consumption services or even premium data services that really do have both, more margin but also are quite consistent in terms of their growth, and you see then that represented as improving targets for us. But, I would say in general, Heather, what the team has done has actually delivered on what I think we felt was a five-year roadmap of improving gross margins on a material basis. Now, as you continue to see the mix shift to the consumption-based Azure services, the overall cloud gross margin will improve at the same rate, and we’ve said that and you’ll continue to see that on a go-forward basis as well. But, we do continue to expect Azure, especially on the consumption side gross margins to improve and they still have room to improve, especially as we start to see some of these premium services both being made available and being utilized at higher rates.
Heather Bellini:
Great. Thank you.
Mike Spencer:
Thanks, Heather. Operator, we’ll take the next question, please.
Operator:
Thank you. Our next question comes from the line of Karl Keirstead with Deutsche Bank. Please proceed.
Karl Keirstead:
Thank you. Amy, question for you. When I look at your next quarter guidance by revenue segment, it seems to equate to an overall revenue growth rate, assuming the midpoint of about 9% to 10%. So, when I combine that with the 14% growth you just put up in Q1, it implies that in the second half overall Microsoft revenue growth should remain roughly in the 10% ZIP code to enable you to get to double-digit growth for the full year, despite the fact that you’re moving past some fairly key end of support milestones. I think, some of us were expecting a little bit more of a first half, second half delta. So, I just wanted to ask you what are the maybe one or two or three drivers that enable you to sustain that growth rate in the second half, and if it’s fair to assume that your guidance doesn’t really reflect any deterioration in the overall spending environment? Thanks a lot.
Amy Hood:
Yes. I think, in general, Karl, a couple of things I would point to, or many of the things I talked about in the comments that we prepared. Overall, Q1 was a very strong start commercially from a bookings perspective with some very strong trends across the board. Whether it is in both the absolute size and number of the Azure commitments that we’re seeing, the consistency we’re seeing in the consumption growth rates of Azure, the commitments we’re seeing to Microsoft 365, some of the signs we’re seeing across our Dynamics, the Power Platform, the workflow cloud that Satya referred to and LinkedIn, it’s a good bookings quarter, a good execution quarter on overall contracting value. Renewals were good, recapture rates were good, and new business was good. So, with that confidence, some of those same trends that we had talked about, of course show up through the year. And we’ve tried to be consistent in that, while end of support will make for points here and there each quarter, the more sustainable trends are the fact that our Commercial Cloud overall offers significant value and differentiation to customers, and they are making longer term commitments, and we continue to grow ARPU. So, when I think about sort of some of the seasonality that you’re talking about, Q2, I thought we were -- I wanted to be clear that that’s really a gaming challenge in Q2. And you see that reflected in the margins in Q2 being significantly better than they were last Q2. And if you think about H2, I do expect Surface will have some easier comparables in H2 and a new portfolio to grow from. So, I think that’s another change you’ll see in trajectory in H2 as well.
Karl Keirstead:
Terrific. Thank you, Amy.
Mike Spencer:
Thanks, Karl. Operator, we’ll take the next question, please.
Operator:
Thank you. Our next question comes from the line of Mark Moerdler with Bernstein Research. Please proceed.
Mark Moerdler:
Thank you, and congrats on the quarter. AI is obviously a large focus; it was a large driver of Intelligent Cloud OpEx spending growth this quarter. Satya, can you give us some more color on where you see Microsoft on the AI journey? And, Amy, is this investing way ahead of revenue, or is AI already driving big revenue for Azure, how should we think about it? I appreciate it. Thanks.
Satya Nadella:
Thanks, Mark. It’s a great question, because we look at what’s happening with AI having 2 dimensions to it. One is, I would say just our own use of AI as first-party SaaS applications. There are some phenomenal breakthroughs when you see new transcription features or new computer vision features that come with HoloLens. All of these are being driven by new AI capabilities that are all by the way powered by the same cloud infrastructure. We all build everything at Microsoft with first party equals third party with Azure as the core platform. And so what you see us is in fact using our own SaaS applications and consumer innovation even to drive the high end AI capability, but then bringing the best-in-class tooling for enterprise customers. So, for example, like we have innovated even in, what does DevOps look like for the machine learning age? That’s a unique capability that’s there in Azure ML. And those are the types of innovations that are even driving the projects that our enterprise customers have on Azure. So, you will see us leverage our overall spend, whether it’s CapEx or OpEx across all of what Microsoft does and then surface them in I think what is perhaps the best way to get traction in the enterprise market, which is great tooling, compliance, security. And that’s a place where we’re making good progress.
Amy Hood:
And so, for me Mark, it’s a little bit hard for me to say, gosh, we invest in AI here and you’ll see it specifically here. What I think, you heard through Satya’s commentary is actually AI woven through every layer and component of the entire tech stack, and how important that is, whether you’re participating at the Dynamics 365 layer with Insights or whether you’re using components, like some of our customers are maybe for a natural interaction work. And so, for me, it is almost fundamental to see that cost and investment, because you’ll see it in margin and usage, and frankly product differentiation that we can provide versus our competitors.
Mark Moerdler:
Excellent. I really appreciate it. Thank you.
Mike Spencer:
Thanks, Mark. Operator, we’ll take the next question, please.
Operator:
Thank you. Our next question comes from the line of Brent Thill with Jefferies. Please proceed.
Brent Thill:
Thanks. Amy, there’s been a lot of macro concern among tech investors, given some of the peers in your group have seen some weakness. It doesn’t seem that you have seen anything. But, I’m curious if you could just comment on what you’re seeing from a demand perspective.
Amy Hood:
Thanks, Brent. What I would say is for us, it has been so important to remain focused on where growth and opportunity exist, and to invest in those areas that are large, expansive and durable TAM. And I think, when you think about where we spend our time both building products, investing in marketing, investing in sales capability and technical capability, it has been in many, if not all, of those places. So, when I look and say, where is our execution or how do I think about our ability to execute in a macro environment, for me, it is about investing in the right places, executing in a great way, remaining focused on the transition, our customers need us to help them through to create their own opportunity and their own growth. And I think, we’ve done a nice job of being invested in the right places. Satya mentioned a few of them on the call, but there are really many. If you think about security, compliance, communication, workflow, business process reinvention, the list can go on and on where I feel like we have set up a multiyear journey to be well-positioned. And I tend to think of every quarter, every year as an opportunity to continue to differentiate, invest in innovation, and execute well to take share. And so, that’s I think how I’ve approached that.
Satya Nadella:
And I think, that’s probably the unifying theme quite frankly of all the questions so far, which is what’s next. What’s next for us is in the apps and infra go from perhaps first innings to second innings; for data and AI to start the first innings. When it comes to security, compliance, we never participated in this. Guess what, we get to participate in a fairly competitive way now. We’ve built, something that didn’t even exist a few years ago, which is the workflow cloud. That’s a huge opportunity for us. Biz apps, we are a very competitive and growing footprint. Even when you think about something like Microsoft 365, we never participated, in spite of our past success with all the first-line work, and now we get to participate in it. So, I see long-term secular growth opportunities and we are going to stay focused on making sure our innovation is competitive in all those layers we talked about.
Brent Thill:
Thank you.
Mike Spencer:
Thanks, Brent. Operator, we’ll take the next question, please.
Operator:
Thank you. Our next question comes from the line of Phil Winslow with Wells Fargo. Please proceed.
Phil Winslow:
Hey, guys. Thanks for taking my question, and congrats on another really impressive quarter. Satya, I want to focus on the strategic announcements you talked about earlier in the call, the Oracle, VMware and obviously the most recent one with SAP. Wondering if you would just walk us through the sort of the strategic thoughts behind these. And then, also, especially with VMware and Oracle, since those are out there obviously longer, what’s the feedback from customers been? And then, I guess, to Amy, how do you think about sort of these big strategic differences [ph] this year actually showing up in the numbers?
Satya Nadella:
Sure. Phil, thanks. So, overall, I think, this is again one of those things where in the past we participated in the infrastructure business, but we had a fairly narrow footprint, which is we had our own infrastructure that supported primarily our databases and our operating systems. Whereas with the migration to the cloud, customers are looking for us to be a provider of all their infrastructure needs, which is heterogeneous. And that’s what has really led us at the infrastructure layer to have partnerships with VMware and Oracle. We, as you know, have first-class support for Windows and Linux, Java and .NET, Postgres and SQL, VMware, Red Hat as well as obviously Windows hypervisor. So, I feel that we now have that ability to be able to take the entire infrastructure estate, the entire data estate and really add value with these partnerships. And SAP represents the same because SAP has got both infrastructure, we now are the preferred cloud. So, I think, it’s a fairly no-brainer for any customer who is an SAP customer who wants to accelerate their migration to the cloud and innovation from SAP and us that they should move to Azure. And that’s what this announcement was all about. And so, we’re really looking forward to essentially executing on that strategy and that customer need that we see very clearly.
Amy Hood:
And Phil, to your question on where would we see this. You’d actually see it in a couple of places, not just in Azure, which may in fact be the most logical extension. But, at the heart of this is making it easier, faster and more reliable for us to help customers move their estate to the cloud and to migrate that with confidence. And so, when we do that, it’s about becoming a committed partner. And you actually see that in broader Microsoft Cloud results whether that’s helping even through these partnerships to be able and get closer to Tier 1 workloads, business process changes. And so, I actually think these are quite important for us to continue to make sure the first goal is customer centric, which is why we continue to move in this direction.
Mike Spencer:
Thanks, Phil. Operator, we’ll take the next question, please.
Operator:
Thank you. Our next question comes from the line of Jennifer Lowe with UBS. Please proceed.
Jennifer Lowe:
Great. Thank you. I think, this is probably an Amy question. As I sort of parse through the Dynamics within Office 365 and through the discussion around sustainability of double-digit growth within the Commercial segment, we’ve seen seat count decelerate, also the uplift on pricing maybe isn’t as much as quarter as we saw in the past, which leads me to believe that there you are seeing a lot of success in the frontline worker piece and maybe that’s a bigger driver of the seat count from here. But, can you just -- and at the same time you’re seeing strong uptake of the premium SKUs as well. But, as we think about seat count going forward, how much opportunity is there still left on the migration front of commercial licenses versus leaning a bit more on things like frontline worker to sustain that growth? And is there a point where potentially the seat growth and things like frontline could start to eat further into your ability to continue to lift ARPU on the base you already have?
Amy Hood:
Thanks, Jen. Let me break this question apart, because you are actually asking important dynamics that I don’t always think of as trade-off. And so, I want to make that more clear in my answer. First, to your question on seat growth. We have room, even beyond just first-line workers, whether that is our ability in small and mid-sized businesses, on a global basis with mobile first workers, this is a very broad opportunity for us to reach people, trying to accomplish tasks and do their work on devices of any size. And so, there is significant room for us to continue to make progress on that front. Now, could that end up with some ARPU pressure long term? It certainly could. But, the important for me -- I don’t think of that as being necessarily a negative. We used to really make no money through the seats that we just talked about. And so, every dollar or multiple dollars or many dollars earned on those new seats is all new revenue, new opportunity and new socket for us. Let me separate that from the next dynamic, which is why sort of an average number may not be the best indication, which is our ability to continue to move people to higher value SKUs, whether that’s through the addition of really compelling things in security or compliance or communications or collaboration or knowledge or learning, where we can add value. Whether we call that E5 or E3, we have room in that transition as well and new opportunity in a way that I’m not sure I’ve seen that. I feel very optimistic about M 365 -- I’m sorry, Microsoft 365 and our ability to continue to add value. So, hopefully that helps, Jen.
Jennifer Lowe:
Yes. That’s great. Thank you.
Mike Spencer:
Thanks, Jen. Operator, we’ll take our last question now, please.
Operator:
Thank you. Our last question will come from the line of Raimo Lenschow with Barclays. Please proceed.
Raimo Lenschow:
Hey. Thanks for squeezing me in. Quick question on Azure. If I look at the SAP announcements, but you had some other industry announcements out there smell like Humana, et cetera. Like, how do I have to think about the progress you guys are making there in terms of getting more into the different industries and to kind of create deeper relationships around Azure evolving and just doing kind of simple infrastructure outsourcing? Thank you.
Satya Nadella:
Yes. It’s a very deliberate strategy that we have. In meeting our customers’ needs, we need to have the partners they already work with and want to work with also on our platform. So, it starts sometimes with the customers, whether it’s Humana or Walgreens or Walmart and others. It also starts with partners like Nuance, which is another one that we announced recently. And so, the idea is for us to be really ensuring that by every industry we have the right marquee customers as well as the partners and have strong go to markets. One of the things that everyone I think in the marketplace understands is Microsoft for especially from a partner perspective is a great route to market. We have a platform directly with our sales force, as well as our channel, that is very attractive to third-party developers to get on Azure, and they realize those benefits. And in fact, our customers rely on that as also as a benefit because it helps them get the best value from their partners as well.
Mike Spencer:
Thanks, Raimo. That wraps up the Q&A portion of today’s earnings call. Thank you for joining us today. And we look forward to speaking with all of you soon.
Amy Hood:
Thank you.
Satya Nadella:
Thank you, all.
Operator:
Thank you. This concludes today’s teleconference. You may disconnect your lines at this time. Thank you for your participation.
Operator:
Welcome to the Microsoft Fiscal Year 2019 Fourth Quarter Earnings Conference Call. At this time, all participants are in a listen-only mode. A brief question-and-answer session will follow the formal presentation. [Operator Instructions]. As a reminder, this conference is being recorded. I would like to turn the call over to Mike Spencer, General Manager of Investor Relations. Thank you. Please proceed.
Michael Spencer:
Good afternoon, and thank you for joining us today. On the call with me are Satya Nadella, Chief Executive Officer; Amy Hood, Chief Financial Officer; Frank Brod, Chief Accounting Officer; and Keith Dolliver, Deputy General Counsel. On the Microsoft Investor Relations website, you can find our earnings press release and financial summary slide deck, which is intended to supplement our prepared remarks during today's call and provides a reconciliation of differences between GAAP and non-GAAP financial measures. Unless otherwise specified, we will refer to non-GAAP metrics on the call. The non-GAAP financial measures provided should not be considered as a substitute for or superior to the measures of financial performance prepared in accordance with GAAP. They are included as additional clarifying items to aid investors in further understanding the company's fourth quarter performance in addition to the impact these items and events had on the financial results. All growth comparisons we make on the call today relate to the corresponding period of last year, unless otherwise noted. We will also provide growth rates in constant currency, when available, as a framework for assessing our underlying performance businesses performed, excluding the effect of foreign currency rate fluctuations. Where growth rates are the same in constant currency, we will refer to growth rate only. We will post our prepared remarks to the website immediately following the call until the complete transcript is available. Today's call is being webcast live and recorded. If you ask a question, it will be included in our live transmission, in the transcript, and in any future use of the recording. You can replay the call and view the transcript on the Microsoft Investor Relations website. During this call, we will be making forward-looking statements which are predictions, projections, and other statements about future events. These statements are based on current expectations and assumptions that are subject to risks and uncertainties. Actual results could materially differ because of factors discussed in today's earnings press release, in the comments made during this conference call, and in the risk factor section of our Form 10-K, Forms 10-Q, and other reports and filings with the Securities and Exchange Commission. We do not undertake any duty to update any forward-looking statement. And with that, I’ll turn the call over to Satya.
Satya Nadella:
Thank you, Mike, and thanks to everyone on the phone for joining. It was a strong finish to a record fiscal year. We delivered more than $125 billion in revenue for the full year with double-digit top line and bottom line growth. Our Commercial Cloud business is the largest in the world surpassing $38 billion in revenue for the year with gross margin expanding to 63%. I’m proud of what we've accomplished over the last 12 months, and I'm energized by the tremendous opportunity ahead. Every day, we work alongside our customers to help them build their own digital capability, creating new businesses with them, innovating with them, and earning their trust. This commitment to our customers’ success is resulting in deeper partnerships, larger multiyear cloud agreements, and growing momentum across every layer of our differentiated technology stack from application infrastructure to data and AI to business process to productivity and collaboration. Now, I will briefly highlight our innovation and momentum. In a world where every company is a software company, developers will play an increasingly vital role in value creation across every organization, and GitHub is their home. GitHub is used by more than 36 million developers as well as the largest enterprises, including the majority of the Fortune 50. And we’re investing to build the complete toolchain for developers, independent of language, framework, and cloud. Visual Studio and Visual Studio Code are the most popular code editing tools in the world. With Azure DevOps, you could build, test, and deploy code to any platform; and with Azure PlayFab, we have LiveOps, a complete backend platform to optimize engagement and interaction in real-time. We are building Azure as the world's computer addressing customers’ real world operational sovereignty and regulatory needs. We’ve 54 data Center regions, more than any other cloud provider, and we were the first in Middle East and in Africa. Azure is the only cloud that extends to the edge spanning identity, management, security, and infrastructure This year, we introduced new cloud to the edge services and devices from Azure Data Box Edge to Azure Stack HCI to Azure Connect, bringing the full power of Azure to where data is generated. Azure Sphere is the first-of-a-kind edge solution to secure the more than 9 billion MCU powered endpoints coming online each year. And now, IoT plug-and-play seamlessly connects IoT devices to the cloud without having to write a single line of embedded code. Azure is the most open cloud, and in this quarter, we expanded our partnerships with Oracle, Red Hat, and VMware, to make the technologies and tools customers already have first class on Azure. Azure is the only cloud with limitless data and analytics capabilities across the customers' entire data estate. The variety, velocity, and the volume of data is increasing, and we’re bringing hyper-scale capabilities to relational database services with Azure SQL database, new analytics support in cosmos DB enables customers to build and manage analytics workloads that run real-time over globally distributed data, and we offer the most comprehensive cloud analytics from Azure Data Factory to Azure SQL Data Warehouse to Power BI. The quintessential characteristic of any application being built in 2019 and beyond will be AI. We are democratizing AI infrastructure tools and services with Azure Cognitive Services, the most comprehensive portfolio of AI tools, so developers can embed the ability to see, hear, respond, translate, reason, and more into their applications. And this quarter, we introduced a new speech-to-text, search, vision, and decision capabilities. New updates to Azure ML streamline the building, training, and deployment of machine learning models bringing a no-code approach to machine learning. Our differentiated approach from developer tools and infrastructure to data and analytics to AI is driving growth. The world's leading companies trust Azure for their mission-critical workloads, including more than 95% of the Fortune 500. And just yesterday AT&T chose our cloud in one of the largest cloud commitments to date. Now let's move up the stack to business process. We are redefining business processes with Dynamics 365 and Power Platform with modern, modular, extensible, and AI driven applications. Dynamics 365 uniquely enables any organization to create digital feedback loops and take data from one system and use it to optimize the outcomes of another, enabling any business to become an AI first business. Our open data initiative with SAP and Adobe builds on this promise giving customers like Coke, HP, Unilever, and Walmart a single 360 view of their customers built on one data model and on one data lake eliminating data silos and driving real-time insights at scale. This year, we introduced Dynamics 365 AI, a new class of AI applications built for an era where systems of record are converted into systems of engagement and intelligence. The citizen developer movement is here, and we’re empowering it. 500 new -- 500 million new apps will get created in the next five years and more than the total created in the last 40. Businesses will need to empower domain experts with tools to create applications as well as robotic process automation to streamline and customize workflow like service monitoring and time and expense tracking. Our Power Platform spanning Power BI, Power Apps, & Flow is the only solution of its kind in the industry. It brings together low-code, no-code app development, robotic process automation, and self-service analytics into a single comprehensive platform. Chevron has gone from 80 users of Power Apps to 5,500 in a year and now has over 200 apps in production. This quarter, we introduced AI Builder, adding AI capabilities like object recognition to any Power App. And with Power BI, we are the leader in business intelligence in the cloud with more than 25 million models hosted on the service and 12 million queries processed each hour. We are enabling our customers to digitize not only their business processes but to bridge the physical and digital worlds with our investments in mixed reality cloud, spanning HoloLens 2, Azure Spatial Anchors and Dynamics 365 applications. We are seeing traction in every industry from manufacturing to retail to gaming. Airbus alone is pursuing more than 300 use cases from training to design to remote assistance. All this innovation is fueling rapid growth, with more than 90% of the Fortune 500 using Dynamics 365 or Power Platform. Now to LinkedIn. People are an organization’s most valuable asset. Our strong Talent portfolio from Talent Solutions and Talent Insights, to employee engagement with Glint to LinkedIn Learning enables every organization to attract, retain and develop the best talent in an increasingly competitive jobs market. New capabilities help job seekers find and land more relevant and higher paying jobs through alerts, deeper insights and a new suite of interview prep tools, contributing to another quarter of record job postings. Marketing Solutions is now our fastest growing business, with new brand and community building tools that make it easier for marketers to connect with LinkedIn’s 645 million members. And we are enabling every business to drive a culture of relationship selling and take full advantage of their social networks, with the combination of Dynamics 365 and LinkedIn Sales Navigator. All this innovation contributed to another record year for LinkedIn, driven by all-time high engagement across the platform. Now, turning to Microsoft 365. Microsoft 365 is the world's productivity cloud. It empowers everyone, including the 2 billion firstline workers around the world, with an integrated, secure, AI-infused experience on any device. It's the only comprehensive productivity and collaboration and communications solution that integrates with an organization’s critical business process workflows. Multinationals from L'Oreal and Walgreens Boots Alliance, to the largest chemical producer in the world, BASF, all chose Microsoft 365 this year. And over the last two quarters our premium offerings gained momentum, with S&P Global, CenturyLink and KPMG all selecting Microsoft 365 E5. Microsoft Teams has had a breakout year. Teams now has more than 13 million daily active users and 19 million weekly active users. It brings together everything a team needs, chat, voice, meetings, collaboration with the power of Office apps, and the business process workflows, into a single, integrated user experience scaffolding, eliminating the need for discreet apps that only increase an organization’s security and compliance exposure. And we’re broadening our opportunity, bringing Teams to new and underpenetrated markets including healthcare, hospitality and retail, as well as firstline workers. We are empowering them with mobile tools in Teams, like shift scheduling and priority notifications. And we are infusing AI across Microsoft 365 to enable new automation, prediction, translation and insights capabilities. Meetings are more inclusive in Teams, presentations are more accessible in PowerPoint, videos more searchable in Stream and emails more relevant in Outlook. And with Workplace Analytics and Microsoft Search, we take your relationships, schedules and activities and distill insights and knowledge, to help people work smarter, not longer. We are investing in cybersecurity to protect customers in today’s “zero trust” environment. Microsoft is the only company that offers end-to-end security, spanning identity, device endpoints, information, cloud applications as well as infrastructure. It starts with Azure Active Directory and builds with three new services we introduced this year
Amy Hood:
Thank you, Satya, and good afternoon everyone. Our fourth quarter revenue was $33.7 billion, up 12% and 14% in constant currency. Gross margin dollars increased 15% and 17% in constant currency. Operating income increased 20% and 24% in constant currency. This quarter we transferred intangible properties from our foreign subsidiaries to the United States and Ireland, which resulted in a net tax benefit of $2.6 billion. When adjusting for this and the net benefit related to the Tax Cuts and Jobs Act from the fourth quarter of FY18, earnings per share was $1.37, increasing 21% and 24% in constant currency. In our largest quarter of the year, our sales teams and partners delivered exceptional commercial results, which drove another quarter of double-digit top and bottom line growth. From a geographic perspective, we saw broad-based strength across markets of all sizes. Customer commitment to our cloud platform continues to grow. In FY19, we closed a record number of multi-million dollar commercial cloud agreements, with material growth in the number of $10 million plus Azure agreements. Commercial bookings growth was significantly ahead of expectations, increasing 22% and 25% in constant currency, driven by strong renewal execution and an increase in the number of larger, long-term Azure contracts. As a result, our contracted not recognized revenue was $91 billion, up 25% year-over-year, reflecting our continued momentum and growing long-term customer commitment. We expect to recognize approximately 50% of this revenue in the next 12 months. Even with the higher mix of larger, long-term Azure contracts with low upfront billings, commercial unearned revenue was in line with expectations at $34.1 billion, up 13% and 16% in constant currency. And this quarter, our annuity mix was again 90%. Commercial Cloud revenue was $11 billion, growing 39% and 42% in constant currency. Commercial cloud gross margin percentage increased 6 points year-over-year to 65%, driven again by significant improvement in Azure gross margin. The Company gross margin percentage was 69%, up 2 points year-over-year and ahead of our expectations, driven by sales mix shift to commercial licensing and OEM. In line with expectations, foreign exchange reduced revenue growth by 2 points and COGS and operating expenses growth by 1 point. Operating expenses grew slightly ahead of expectations, increasing 9% and 10% in constant currency driven by continued investment in cloud and AI engineering, LinkedIn, and GitHub. Operating margins expanded again this quarter, as a result of strong revenue growth, improving gross margins, and disciplined decisions we’ve made over the past 5 years to invest in strategic and high growth areas. Now to our segment results. Revenue from Productivity and Business Processes was $11 billion, increasing 14% and 17% in constant currency, ahead of expectations driven by both our cloud and on-premises businesses. Office commercial revenue grew 14% and 16% in constant currency, including roughly 4 points from a greater mix of contracts with higher in-period recognition that benefited both our cloud and on-premises businesses. Office 365 commercial revenue grew 31% and 34% in constant currency, driven by installed base expansion across all workloads and customer segments, as well as ARPU growth from our customers’ continued shift to our E3 and E5 offerings. Office 365 commercial seats grew 23% on a prior year comparable that included the strong performance of our Microsoft 365 academic offers. Office Consumer revenue grew 6% and 8% in constant currency, with 4 points of growth from transactional sales in Japan. Office 365 consumer subscriptions grew 34.8 million. Our Dynamics business grew 12% and 15% in constant currency, driven by Dynamics 365 growth of 45% and 48% in constant currency. LinkedIn revenue increased 25% and 28% in constant currency with continued strength across all businesses, highlighted by marketing solutions growth of 42%. LinkedIn sessions grew 22%, with record levels of engagement and job postings again this quarter. Segment gross margin dollars increased 16% and 20% in constant currency and gross margin percentage increased 1 point year-over-year as improvements in LinkedIn and Office 365 margins more than offset increased cloud mix. Operating expenses increased 8% and 9% in constant currency driven by continued investment in LinkedIn and cloud engineering. Operating income increased 25% and 31% in constant currency. Next, the Intelligent Cloud segment. Revenue was $11.4 billion, increasing 19% and 21% in constant currency. Our on-premises server business drove our better than expected performance. Continued customer demand for our differentiated hybrid solutions drove strong server products and cloud services revenue growth, increasing 22% and 24% in constant currency on a significant revenue base. Azure revenue increased 64% and 68% in constant currency with another quarter of strong growth in our consumption-based business and continued moderation in our per-user business. And our on-premises server business grew 5% and 7% in constant currency, with roughly 4 points from stronger than expected demand ahead of end of support for SQL and Windows server 2008, as well as continued strength across our hybrid offerings, premium versions, and GitHub. Enterprise Services revenue increased 4% and 6% in constant currency, driven by growth in Premier Support Services. Segment gross margin dollars increased 19% and 21% in constant currency. Gross margin percentage was flat year-over-year as another quarter of material improvement in Azure gross margin offset the growing mix of Azure IaaS and PaaS revenue. Operating expenses increased 23% and 24% in constant currency, driven by on-going investments in Cloud and AI engineering and GitHub, as well as revenue driven expenses given the strength of the quarter. Operating income increased 15% and 19% in constant currency. Now to the More Personal Computing segment. Revenue was $11.3 billion, increasing 4% and 6% in constant currency, ahead of expectations as better than expected performance in Windows more than offset lower than expected Gaming and Search revenue. In Windows, OEM non-Pro revenue declined 8%, below the consumer PC market with continued pressure in the entry level category. OEM Pro revenue grew 18%, ahead of the commercial PC market, driven by healthy Windows 10 demand, strong momentum in advance of the Windows 7 end of support, and roughly 4 points of benefit from increased inventory levels due to uncertainty around tariffs. Therefore, inventory levels ended the quarter above the normal range. Windows commercial products and cloud services grew 13% and 16% in constant currency, with strong double-digit billings growth and a higher mix of in-quarter recognition from multi-year agreements. In Surface, revenue grew 14% and 17% in constant currency driven by strength in our commercial segment, particularly in the U.S., Japan, and Canada. Search revenue ex TAC increased 9% and 10% in constant currency, below expectations driven by lower than expected volume. In Gaming, revenue declined 10% and 8% in constant currency, below expectations driven by lower console sales and monetization across third party titles. Xbox software and services revenue declined 3% and 1% in constant currency with the tough comparable from a third-party title in the prior year offsetting continued momentum in Xbox Live and Game Pass subscriber growth. Segment gross margin dollars increased 8% and 10% in constant currency and gross margin percentage increased 2 points due to sales mix shift to our higher margin Windows businesses. Operating expenses declined 2% and 1% in constant currency. As a result, operating income grew 18% and 22% in constant currency. Now back to total company results. As expected, capital expenditures including finance leases were up sequentially to $5.3 billion driven by ongoing investment to meet demand for our cloud services. Cash paid for PP&E was $4.1 billion. Cash flow from operations increased 41% year-over-year driven by strong cloud billings and collections and roughly 8 points of benefit from tax payments made in the prior year. Free cash flow was $12 billion and increased 62% year-over-year, reflecting strong operating cash flows and the timing of cash payments for PP&E. For the fiscal year, we generated over $52 billion in operating cash flow and $38 billion in free cash flow, driven by improving margins and operating leverage across our businesses, as well as operating improvements to better optimize cash flow. Other income was $191 million, higher than anticipated due to recording of mark-to-market gains. As a reminder, under the recently adopted accounting standards for financial investments, we’re required to recognize unrealized gains or losses on our equity portfolio. As a result, we expect increased quarterly volatility in other income and expense. Our non-GAAP effective tax rate came in slightly lower than anticipated at 16%. And finally, this quarter, we returned $7.7 billion to shareholders through share repurchases and dividends, an increase of 45%, bringing our total cash returned to shareholders to over $30 billion for the full fiscal year. Now let’s move to our outlook, starting with Q1, where we expect another strong commercial quarter. Assuming current rates remain stable, we expect FX to decrease total company, Productivity and Business Processes, and Intelligent Cloud revenue growth by approximately 2 points and more Personal Computing revenue and total company COGS and operating expenses growth by approximately 1 point. In our commercial business, we expect continued customer demand to drive commercial unearned revenue up 11% to 12% year-over-year with volatility based on contract type. Commercial cloud gross margin percentage will be up slightly on a sequential basis. And we expect capital expenditures to be roughly in line with Q4 as we continue to invest to meet growing demand for our cloud services. Now to segment guidance. In Productivity and Business Processes, we expect revenue between $10.7 billion and $10.9 billion driven by double-digit growth in Office commercial, Dynamics, and LinkedIn. In Intelligent Cloud, we expect revenue between $10.3 billion and $10.5 billion. In Azure, revenue growth will continue to reflect a balance of strong growth in our consumption-based business and moderating growth in our per-user business. Our on-premises server business will be driven by demand for our hybrid solutions and premium offerings, as well as the continued benefit from the end of support for SQL Server and Windows Server 2008. In More Personal Computing, we expect revenue between $10.7 billion and $11 billion. In Windows, overall OEM revenue growth should be slightly ahead of the PC market driven by healthy commercial demand. Surface revenue will decline slightly year over year driven by product lifecycle transitions. Search ex TAC revenue growth should be roughly in line with Q4. And in Gaming, we expect revenue to decline year over year at a similar rate to Q4 as we move through the end of this console generation and a challenging Xbox software and services comparable from a third-party title in the prior year. Now back to overall company guidance. We expect COGS of $10.55 billion to $10.75 billion and operating expenses of $10.1 billion to $10.2 billion. In other income and expense, interest income and expenses should offset each other. Next, we expect our Q1 effective tax rate to be slightly lower than our full-year expected rate of 17% due to the volume of equity vests that take place during our first quarter. And finally, as a reminder on Q1 cash flow, we will be making a $4.7 billion tax payment related to TCJA transition tax and the Q4 transfer of intangible property. Now I would like to share some comments on FY20. First, FX. Assuming that current rates remain stable, we expect FX to reduce full-year revenue and COGS growth by 1 point. FX should have no impact on operating expense growth. Next, revenue. At the company level, we continue to expect double-digit revenue growth with another year of strong performance and continued momentum in our commercial business. As a reminder, our commercial licensing and OEM Pro businesses in the second half of the year will be impacted by a comparable that benefitted from the end of support of SQL server 2008, Windows server 2008, and Windows 7, as well as transactional strength in Japan. We expect revenue in our gaming business to be down slightly year-over-year as double-digit growth in Xbox Software and Services will be offset by declining console sales. We do expect a stronger H2 than H1 in Gaming as we work through a third-party title comparison. And as a reminder, an increasing number of large, long-term Azure contracts will drive more quarterly volatility in our commercial bookings and unearned revenue growth. Next, commercial cloud gross margin. Revenue mix will continue to shift to our Azure consumption-based services. Even with this headwind, we expect commercial cloud gross margin percentage to be up slightly as we again drive meaningful improvement in Azure gross margin. Capital expenditures will increase to meet the growing demand for our cloud services. Finally, on operating expenses, we will continue to invest given our strong execution, growing competitive position, and our significant ambition in high growth areas. Investment in areas like Cloud through AI and GitHub, Business Applications through Dynamics, Power Platform, and LinkedIn, Microsoft 365 through Teams, Security, and Surface as well as Gaming should result in operating expense growth of 11% to 12%. Even with these strategic investments, the continued shift to our cloud business, and our very strong finish to FY19, we expect double-digit operating income growth as well as stable operating margins. We are looking forward to FY20. With that, Mike, let's go to Q&A.
Michael Spencer:
Thanks, Amy. We will now move over to Q&A. With respect for others on the call, we request the participants to please only ask one question. Operator, can you please repeat your instructions?
Operator:
Thank you. [Operator Instructions] Our first question comes from the line of Keith Weiss with Morgan Stanley. Please proceed.
Keith Weiss:
Excellent. Thank you guys for taking the question and very nice end to a really strong FY19. I wanted to focus on the Office 365. If I’m looking at this right, I think you guys saw acceleration in the Office 365 commercial business and in the kind of recipe to getting there seems to have changed a little bit of that as more sort of positive pricing versus just the seat growth. Is there a changing dynamic in kind of what’s pushing growth there, because we had seen the F1 SKU and the frontline workers bringing down the price point a little bit. It looks like the pricing actually improved this quarter. How should we think about sort of the dynamics, what’s going to be driving growth for Office 365 into FY20 and beyond?
Amy Hood:
Thanks, Keith. Let me walk through a little bit of this, because there are some new behaviors that I think are important this quarter, but the fundaments that you talked about are relatively unchanged. We continue to see and saw again installed base growth across all of our customer segments from the enterprise to small business. That’s happening not just because of frontline workers, but also continued expansion and continued movement in every segment where we see the opportunity to increase the installed base. We did see ARPU growth this quarter. It wasn’t as much different from the -- from past quarters. We continue to see improvement from E3 and E5 transitions, saw both again. And I think we were quite encouraged by E5 performance, particularly in Q4 as we ended the quarter, which was great to see. What you saw a little bit and I referred to it was some more in-quarter recognition, but let me talk about why that’s happening because it's got two important and positive trends that underlie it. The first thing is we're seeing longer commitments. When you see longer commitments under 606, you often have more recognition upfront. And so, we saw longer commitment and we’ve got a little bit more recognition in the quarter, and so you saw then revenue grow a little faster. The other thing that we saw is increasing focus as we were having more conversations across organizations around Azure and rethinking their digital transformation plans with us, it opens up a very large conversation around the value Microsoft 365 can bring as people go through and think about those transitions. And so, the fact that we then -- we’re often seeing extensions take place of prior commitments on Office 365 to again be longer and include the Azure contracts. When that happens, it's almost like you’re adding new products and new value and a lot of that gets recognized faster in-quarter when you see that happen. And so, when you have a dynamic where you’re seeing longer contracts plus you’re able to sell more and new things, and I think different conversations around Microsoft 365, it was a good execution by the team and I think a recognition of the value that we continue to put into that what we believe is our hero -- hero experience.
Keith Weiss:
Excellent. Sounds great.
Michael Spencer:
Thanks, Keith. Operator, we will move to next question, please.
Operator:
Thank you. Our next question comes from the line of Mark Moerdler with Bernstein Research. Please proceed.
Mark Moerdler:
Thank you very much and congratulations not only on the great end to the year, but confidence into next -- not next quarter and next year in terms of growth, investment, et cetera. We met recently at E3 with your gaming team and heard a lot about the steps that were being taken. Satya, can you give us more color, explanation -- excuse me, on how you see the gaming business fitting into the overall company's direction over next the few years, specifically how does gaming change? How does the synergy between gaming and the rest of the business change? How should we think about that overall mix and that whole [ph] morph that’s going to occur? Thanks.
Satya Nadella:
Sure. First, I’d say we are in gaming because of what we believe are going to be the secular changes in the gaming addressable market for us. We’ve always had a gaming position with console as well as the PC, but going forward, we think that any endpoint can in fact be a great endpoint for high-end games, which is where our structural position is. And we now have a business model with Game Pass as well as all the supporting mechanisms for Game Pass like game streaming, we’ve a social network in Xbox Live that is the best in the business. So I feel we are well positioned to what is going to be a much larger market than what was traditionally gaming, in spite of all the success we’ve had over the years in gaming. Now the second point is that it builds on the rest of the cloud investment. So, if you think about what we are doing with xCloud, it's a hero workload on top of Azure. So when we think about capital allocation, what’s happening in the Cloud, what’s happening in the Edge, how we build the network to optimize for streaming the same infrastructure, for example, is what Sony has decided to use as well, and be on Azure as well as use our AI capability. So, you will see significant synergies in terms of the architectural platform underneath gaming, Microsoft 365, Dynamics 365, LinkedIn all being the same.
Mark Moerdler:
Thank you. I appreciate it and congrats.
Michael Spencer:
Thanks, Mark. Operator, we will take the next question, please.
Operator:
Thank you. Our next question comes from the line of Heather Bellini with Goldman Sachs. Please proceed.
Heather Bellini:
Great. Thank you so much. I had a couple questions for Amy. Just thinking through with the Azure mix becoming an ever bigger portion of IC revenue and when you factor in continued gross margin expansion that you continue to show in Azure, how should we think about the gross margin potential of IC overall? And I guess, I also wanted to ask about the build out of data centers related to the cloud build out, how do we think about your points of presence today from a coverage perspective, if you will, versus the regional -- the revenue pockets that you’re targeting over the next few years? Thanks.
Amy Hood:
Great. Heather, let me -- on gross margin, over a long-term period and intelligent cloud, given the expansive TAM and the growth opportunity we see, it will create gross margin pressure over long-term. Now over the next period, especially in H1, we continue to see -- expect to see very good hybrid percentage and execution, which help to offset some of that. So even as we continue to see Azure gross margin improvement at the IaaS and PaaS layer, just given the TAM and our opportunities, it will create long-term pressure on that gross margin number. But of course a lot of opportunity in terms of gross margin dollar growth and of course operating margin dollar growth as we move forward. When it comes to our build out, Heather, I tend to think two components. The majority of our capital expenditures is actually in server equipment, it's new capacity. It's not necessarily in the overall geo footprint build out. We will of course continue to do that where it makes sense and where opportunity presents itself. We do a very good job in terms of supply chain and being able to -- be able to get those up and running quite quickly. But the majority of the investment today is continuing to build capacity inside existing incredibly large data centers.
Heather Bellini:
Great. Thank you very much, Amy.
Michael Spencer:
Thanks, Heather. Operator, next question please.
Operator:
Thank you. Our next question comes from the line of Jennifer Lowe with UBS. Please proceed.
Jennifer Lowe:
Great. Thank you. Satya, you mentioned the AT&T deal that was announced, I think earlier this week. IBM also had an announcement with AT&T. Oracle has been a long time partner with AT&T in the cloud as well. I don’t want to dwell on AT&T in particular, but I do think it's interesting that a few different large scale cloud players are around the table there. So as you see more of these very large deals out there and Amy mentioned the increase in $10 million deals. How often are those multi-cloud deals and companies taking that sort of approach versus once that are committing to Microsoft and how do you navigate that landscape?
Satya Nadella:
Yes, when I think overall, you all I think do a good job of tracking what is the public cloud competition and that’s the competition we pay most attention to. And in this context I think we see a mix. There a few of us who are at scale in public cloud who are very competitive, and anybody who decides to be multi-cloud, public cloud, those are the winners. When someone thinks that only using one cloud, we're definitely one of the names. And in the case of AT&T we were the only public cloud in there. And so that’s why we highlighted -- they highlighted us and we highlighted that in our quarterly announcement.
Amy Hood:
And I will think general what we see, especially as contract gets larger, for us the opportunity under Tier 1 workloads for us to really see TAM growth. It's just expansive. And so, Jennifer, listen, I kind of think about this as we’ve a incredibly strong footprint inside existing enterprises today, that footprint and you can see it in our results. Customers are relying on us for not only that footprint, but as they continue to expand to sit under the Tier 1 opportunity we haven't seen before. And so we, of course, see multi-cloud in a lot of our larger accounts, but this type of significant commitments is an opportunity, I think, you will continue to see us execute well on.
Jennifer Lowe:
Great. Thank you.
Michael Spencer:
Thanks, Jen. Operator, we will take the next question, please.
Operator:
Thank you. The next question comes from the line of Karl Keirstead with Deutsche Bank. Please proceed.
Karl Keirstead:
Thank you. Amy, I’ve got a question about the Windows business. A couple of the metrics, 18% Windows OEM Pro and 16% on the volume licensing side were extraordinary. I know you called out a couple of, call it, one-time issues around inventory levels and an uptick in in-quarter revs. But I wanted to ask you two questions. How much of a tail do you think we’ve left on the Win7 to Win10 migration? Is it too cautious to say that there's really just two quarters of that tailwind left? And, secondly, on the volume licensing or commercial and cloud services segment, do you think that can, in fiscal '20 contribute to your overall double-digit growth? Thanks a lot.
Amy Hood:
Thanks, Karl. And I will actually combine these, because really those are fundamental driver that sits underneath this and then we can get to the specifics of end of support. There's, I think a recognized momentum with Windows 10 if deployment inside of enterprises for its security and management value prop. We worked hard and I think Satya mentioned some of the new features as we continue to invest on security for all of our products. One of the places I think it often resonates the most is with Windows 10 and inside that value. The OEM Pro number as I talked about was impacted by a number of factors, but what we’ve seen is over the past three or four quarters, a pretty consistent sort of high single-digit performance once you take out various impacts and chip supply and inventory levels on the tariffs. That performance certainly has some end of support impact to it as we've talked about before. I think, in general, what we've seen in prior releases is, it does extend a bit past the deadline, especially in our small and mid-sized business customers, and it's really important for us to continue to work hard to have the small and medium businesses find a path forward to make sure they can experience the most secure computing environment we have. And so, we will see some extension pass the line, we certainly have seen three or four quarters of that and we certainly expect H1 to remain strong. The more important part around the security management value prop is in fact I'm going to pivot back again a little bit, because it's the same thing we saw in Office. The Microsoft 365 value prop to customers, especially in the second half of the year and particularly in Q4, has three components. It has Office 365, it has EMS, and it has its Windows 10 commercial component. The Windows 10 commercial component will look far more like our success and our motion and overall being able to sell the Microsoft 360 value prop. It was a good quarter for that. We’ve seen consistent double-digit billings in this segment and it speaks to that. I expect that to continue, although you will have volatility because what's interesting about that specific metric is, it has a little bit more 606 impact than we’ve felt it's an on-prem product. And so there will be volatility in this number, but the consistent theme of being double-digit billings that really match our strength in Office 365, I think -- and I do expect to continue.
Karl Keirstead:
Okay, terrific. Thanks, Amy.
Michael Spencer:
Thanks, Karl. Operator, we will move to the next question, please.
Operator:
Thank you. Our next question comes from the line of Phil Winslow with Wells Fargo. Please proceed.
Philip Winslow:
Hey. Thanks, guys for taking my question and congrats on a great close to a great year. I just wanted to focus in on M 365, particularly Satya your comments on Microsoft Teams. Really kind of two components for this question. How do you think about sort of why customers are adopting Teams, especially the larger ones that you highlighted at Ignite Conference. Is it the fact, let's say, single app with those combined features you talked about or is it the broader, you call it, Office experience? And then, I guess a question for Amy then off of that. When you think about sort of the relevance of Teams on a going forward basis to keep this migration up, E1, E3, E5 and then plus those add-ons that are associated with Teams like Calling etcetera, how critical is Teams to this -- to the long-term, call it, like, price migration here at Office and M 365?
Satya Nadella:
Yes. So, overall, I think there's no question this last fiscal year has been an absolute breakout year for Teams in terms of both the product innovation and most importantly at-scale deployment and usage that we’re seeing. And I think, in fact unlike any other time other than Windows, we've not had this kind of platform effect. Office has obviously had very, very successful individual products that have been deployed broadly, but each of them was a singular tool. Perhaps SharePoint was the last time we had a platform effect of this kind. But Teams is -- transcends all that. It's the communications tool, it's the collaboration tool, it's the line of business tool for meetings as well as business process. And so, the amount of value creation for the customer by deployment is something that we ourselves are sort of really learning a lot each deployment, whether it's on the first line. The other point about Teams is just not limited to knowledge workers, which has been really the only place traditionally we play. Even our licenses to the non-knowledge workers were just mostly licenses of the tools we built for knowledge workers. Whereas now, we actually have specific value, which is in fact very valuable to those first line workers. And the thing that we have realized is, that businesses are in fact looking to spend more for those first line worker productivity. So we’re in a very early innings of it, but we are pretty excited. The one other benefit, to sort of tease off with some of the comments Amy was making is that security compliance and governance is a huge issue for enterprise customers and commercial customers at scale. And Teams in some sense helps them a lot, because it builds on all the rest of the investment they’ve made already in Office 365. And so we see that benefit even on that front.
Amy Hood:
And I think it's an important component of our M 365 value, but it's really not outsized. I mean, we’ve all these components value, that's really that’s been the secret of what customers look and see. They see Teams that can not only change what Satya talked about, but also develop culture change in terms of employees being able to be involved and collaborate regardless of the org chart and that is what you're going to see. When we have 500 million new applications built in the next five years, you're going to see and I believe Teams to be one of the major interfaces through which that experience and business process reinvention will happen. Teams really expand multiple categories, so I wouldn't think of adjusted productivity or even just collab or meetings but as an interface. As you see business process reinvention occur, I do think of this as the surface through which many people will experience that. And so, I would ask to try to expand your thinking on this one, it's not just Office or needed to be an Office, it's really about having employees fundamentally experience Microsoft in a different way day-to-day.
Satya Nadella:
Yes and I would point to the conference we just finished and some of the demos, and I think the customer demos, in particular, I would say, that will sort of probably give you the best feel for how people look at this in terms of the deployment characteristics.
Philip Winslow:
Great. Thanks, guys.
Michael Spencer:
Thanks, Phil. Operator, we will move to the next question, please.
Operator:
Thank you. Our next question comes from the line of Mark Murphy with J.P. Morgan. Please proceed.
Mark Murphy:
Thank you very much. Amy, you’re mentioning large and long-term Azure contracts. I'm wondering as we consider this robust 25% growth in your commercial bookings this quarter, roughly how many points are coming from that -- from any tailwind of the longer duration types of contracts? And then, Satya, I wanted to ask you regarding the recent partnership with AT&T. Some media report said it was worth over $2 billion. Wondering if there's some hyperbole there in the media, or is this an example of how Microsoft can play in every line of the company's OpEx budgets today?
Satya Nadella:
I will just take the second one then you can go on. I mean I think it is a very significant deal. I’m not going to comment on any specific dollar terms, it is the largest commercial deal that we’ve signed of the size and we see -- we’ve line of sight to many more such deals.
Amy Hood:
When we think about bookings growth, I'm not sure -- for me -- break it down into two pieces, which is I think about bookings which were very good this quarter, has two fundamental motions. There's a motion around renewals and there's a motion around new. Both were very good this quarter and it wasn't while certainly long-term Azure contracts had a meaningful component of the new, they weren't alone and being the only component of the new. And renewals, as I mentioned earlier, we saw very good execution, not just on renewals in quarter, but really healthy behavior in terms of maybe expirations that we’ve seen happen earlier in the year getting renewed, because of the new value prop and the commitment of the sales team to make sure that we landed a really thoughtful high customer value transaction. So, while these long-term large contracts will add volatility to that number, if you look at our -- see in our balance of $91 billion and see that that also grew 25% year-over-year, you will get a sense that it certainly wasn't alone in its impact for the year.
Mark Murphy:
Thank you.
Michael Spencer:
Thanks, Mark. Operator, we will move to the next question, please.
Operator:
Thank you. Our next question comes from the line of Raimo Lenschow with Barclays. Please proceed.
Raimo Lenschow:
Hey, thanks and congrats from me as well. I wanted to zone in on Dynamics. There, you obviously like, you’re playing in applications and we've seen other vendors kind of do SaaS applications. If you look at Dynamics Online, you now on my math kind of around $2 billion, but still growing at a clip that organically, not many others have achieved. It's now bigger than your on-premise business. Can you talk a little bit about the drivers there? And is there -- what are the ways to kind of keep in -- how did you achieve that over this scale and what are the drivers going forward? Thank you.
Satya Nadella:
Yes, we’re very, very excited about the progress again in the last fiscal year around Dynamics 365. Both the traditional business process applications themselves have become much more modular and a much more modern and we’ve a very disruptive business model as well that goes with it. And so, therefore, we’re becoming much more competitive with very large customers deploying whether it's sales or operations. The other exciting thing is we’ve this entire new class of applications and I talked about this even into this week's conference, which is these AI-first modules, whether it's for sales, for marketing, for customer service or this Customer 360. And these are modules that there isn't an installed base of those anywhere, no competition even exist. So in other words, we can in fact have these modules get deployed in commercial customers even on top of existing business applications. And so we feel that we’ve plenty of opportunity ahead. Again, this is a place where we’re a very low share player. And so the fact that we will become a very competitive supplier of this technology at a time where the world needs more business process automation, we feel good about the opportunity ahead.
Raimo Lenschow:
All right. Thank you.
Michael Spencer:
Thanks, Raimo. Operator, we will take our last question now, please.
Operator:
Thank you. Our final question comes from the line of Brent Bracelin with KeyBanc. Please proceed.
Brent Bracelin:
Thank you for taking question here. I wanted to drill down in the Commercial Cloud gross margins. They were up 200 basis points sequentially, 600 basis points year-over-year to 65%. I guess, my question here is how sustainable are the cloud gross margins now that you're at this $40 billion plus scale, or were there some kind of one-time benefits we should think about in the quarter that helped you there? Thanks.
Satya Nadella:
There were not any one-time benefits in this quarter that helped us. This is really about seeing improvement in some of our largest services and continue to see improvement year-over-year in the largest services. What we said for FY20 and certainly in Q1 as we expected to be up sequentially in Q1 and we will continue to get some headwind because of the strong Azure IaaS and PaaS growth we expect through the year, but we certainly think that Azure fundamental gross margin improvement will help offset that next year.
Brent Bracelin:
Great. Thank you.
Michael Spencer:
That wraps up the Q&A portion of today's earnings call. We appreciate you joining us, and look forward to speaking with all of you soon. Thanks.
A - Amy Hood:
Thanks, everyone.
Satya Nadella:
Thank you, all. Thank you very much.
Operator:
Thank you. This concludes today's teleconference. You may disconnect your lines at this time. Thank you for your participation.
Operator:
Greetings. Welcome to the Microsoft Fiscal Year 2019 Third Quarter Earnings Conference Call. At this time, all participants are in a listen-only mode. A question-and-answer session will follow the formal presentation. [Operator Instructions]. Please note this conference is being recorded. I will now turn the conference over to your host Mike Spencer, General Manager of Investor Relations. Mr. Spencer, you may begin.
Michael Spencer:
Good afternoon, and thank you for joining us today. On the call with me are Satya Nadella, Chief Executive Officer; Amy Hood, Chief Financial Officer; Frank Brod, Chief Accounting Officer; and Keith Dolliver, Deputy General Counsel. On the Microsoft Investor Relations website, you can find our earnings press release and financial summary slide deck, which is intended to supplement our prepared remarks during today's call and provides a reconciliation of differences between GAAP and non-GAAP financial measures. Unless otherwise specified, we will refer to non-GAAP metrics on the call. The non-GAAP financial measures provided should not be considered as a substitute for or superior to the measures of financial performance prepared in accordance with GAAP. They are included as additional clarifying items to aid investors in further understanding the company's second quarter performance in addition to the impact that these items and events have on the financial results. All growth comparisons we make on the call today relate to the corresponding period of last year, unless otherwise noted. We will also provide growth rates in constant currency, when available, as a framework for assessing how our underlying businesses performed, excluding the effect of foreign currency rate fluctuations. Where growth rates are the same in constant currency, we will refer to the growth rate only. We will post our prepared remarks to our website immediately following the call until the complete transcript is available. Today's call is being webcast live and recorded. If you ask a question, it will be included in our live transmission, in the transcript, and in any future use of the recording. You can replay the call and view the transcript on the Microsoft Investor Relations website. During this call, we will be making forward-looking statements which are predictions, projections, or other statements about future events. These statements are based on current expectations and assumptions that are subject to risks and uncertainties. Actual results could materially differ because of factors discussed in today's earnings press release, in the comments made during this conference call, and in the risk factor section of our Form 10-K, Forms 10-Q, and other reports and filings with the Securities and Exchange Commission. We do not undertake any duty to update any forward-looking statement. And with that, I’ll turn the call over to Satya.
Satya Nadella:
Thank you, Mike, and thanks to everyone on the phone for joining. It was another strong quarter with double-digit top-line and bottom-line growth, the result of picking the right secular trends, accelerating innovation and most importantly, relentlessly focusing on our customers’ success. Our trusted, extensible cloud platform spanning application infrastructure, data & AI, productivity and collaboration, as well as business applications enables every organization to create their own intelligent systems and experiences to compete and grow. Now I’ll briefly highlight key areas of innovation and growth across our business. Microsoft 365 empowers everyone from the largest multinationals to small businesses; from knowledge workers to first line workers with an integrated secure, compliant experience on any device. It is the only comprehensive productivity collaboration and communications solution that integrates with an organization’s business process workflows. Microsoft Teams brings together everything a team needs, messaging, video conferencing, meetings and collaboration into a single integrated user experience scaffolding, eliminating the need for discreet apps that only increase an organization’s security and compliance exposure. 91 of the Fortune 100 use Teams, and more than 150 organizations have over 10,000 active users. And we are expanding Teams to new industries like healthcare, with priority notifications for patient care and the ability to securely access patient records. Cybersecurity is a central challenge, and Microsoft is the clear leader in cloud security with our unparalleled operational security posture, and our growing portfolio of security and compliance solutions, spanning identity, device endpoints, email, information, cloud applications as well as infrastructure. In financial services, National Bank of Canada, BNP Paribas, Refinitiv a joint venture between Thomson Reuters and Blackrock, all chose Microsoft 365 for our advanced security and compliance. We expanded Microsoft Threat Protection to include the Mac and manage vulnerabilities in third-party applications, providing the best defense for customers’ heterogeneous environments. And we introduced two first-of-their-kind services
Amy Hood :
Thank you, Satya, and good afternoon everyone. This quarter, revenue was $30.6 billion, up 14% and 16% in constant currency. Gross margin dollars increased 16% and 18% in constant currency. Operating income increased 25% and 27% in constant currency. And earnings per share was $1.14, increasing 20% and 22% in constant currency. Our sales teams and partners delivered strong results across each of our segments, once again resulting in double-digit top and bottom-line growth. From a geographic perspective, most markets performed in line with our expectations, however, results in Japan were much stronger than we anticipated. In our Commercial business, cloud services strength drove our annuity mix to 90%, up 1 point year-over-year. Commercial unearned revenue was better than expected at $25.1 billion, up 19% and 20% in constant currency. Commercial bookings growth was strong, increasing 30% and 34% in constant currency. Bookings growth was driven by healthy renewals on an expiration base that was over 20% larger than a year ago as well as an increase in the number of larger, long-term Azure contracts. As a reminder, an increased mix of these larger, long-term Azure contracts with low upfront billings will drive more volatility in our commercial bookings and unearned revenue growth. Commercial Cloud revenue was $9.6 billion, growing 41% and 43% in constant currency, highlighted by healthy growth in the US, Western Europe, the UK, and Germany. Commercial cloud gross margin percentage increased 5 points year over year to 63% driven again by significant improvement in Azure gross margin. Company gross margin percentage was 67%, ahead of our expectations, and up year over year primarily from an increase in margin in our More Personal Computing segment due to sales mix shift. FX reduced revenue growth by 2 points and COGS growth by 1 point in line with expectations. FX reduced operating expenses growth by 1 point, less than anticipated. Even with this headwind, operating expenses grew in line with expectations, increasing 9% and 10% in constant currency. Strong revenue growth, improving gross margins, and disciplined investment in strategic and high growth areas resulted in operating margin expansion. Now to segment results. Revenue from Productivity and Business Processes was $10.2 billion, increasing 14% and 15% in constant currency, ahead of expectations driven by performance in Japan and LinkedIn. Office commercial revenue grew 12% and 14% in constant currency. Office 365 commercial revenue grew 30% and 31% in constant currency driven by installed base expansion across all workloads and customer segments, as well as ARPU growth from our customers’ continued shift to our E3 and E5 offerings. Office 365 commercial seats grew 27% and benefited from the strong performance of our Microsoft 365 academic offers. Office consumer revenue grew 8% and 10% in constant currency, ahead of our expectations, with 4 points of growth from transactional sales in Japan. Office 365 consumer subscribers grew to 34.2 million. Our Dynamics business grew 13% and 15% in constant currency, driven by Dynamics 365 revenue growth of 43% and 44% in constant currency. We saw continued progress in our Finance and Operations offering, with strong growth in customer billings and deployments. LinkedIn revenue increased 27% and 29% in constant currency with continued strength across all businesses. LinkedIn sessions increased 24% as engagement once again reached record levels. Segment gross margin dollars increased 15% and 17% in constant currency and gross margin percentage increased 1 point year over year as improvements in LinkedIn and Office 365 margins more than offset increased cloud mix. Operating expenses increased 4% and 6% in constant currency driven by continued investment in LinkedIn and cloud engineering. Operating income increased 28% and 30% in constant currency. Next, the Intelligent Cloud segment. Revenue was $9.7 billion, increasing 22% and 24% in constant currency, ahead of expectations driven by continued customer demand for our differentiated hybrid offerings. Server products and cloud services revenue increased 27% and 29% in constant currency. Azure revenue grew 73% and 75% in constant currency, driven by strong growth in our consumption-based business across all customer segments, partially offset by tempering growth in our per-user business. Our enterprise mobility installed base grew 53 percent to over 100 million seats. And our on- premises server business grew 7% and 9% in constant currency, driven by the continued strength of our hybrid solutions, premium offerings, and GitHub, as well as increased transactional demand ahead of end of support for Windows Server and SQL Server 2008. Enterprise Services revenue increased 4% and 5% in constant currency, driven by growth in Premier Support Services. Segment gross margin dollars increased 21% and 23% in constant currency. Gross margin percentage decreased slightly as the growing mix of Azure IaaS and PaaS revenue was partially offset by another quarter of material improvement in Azure gross margin. Operating expenses increased 22% and 23% in constant currency, driven by continued investment in cloud and AI engineering, GitHub, and commercial sales capacity. Operating income increased 21% and 23% in constant currency. Now to the More Personal Computing segment. Revenue was $10.7 billion, increasing 8% and 9% in constant currency as better than expected performance in Windows was partially offset by lower than expected Gaming revenue. In Windows, the overall PC market was stronger than we anticipated driven by improved chip supply that met both unfulfilled Q2 commercial and premium consumer demand as well as better than expected Q3 commercial demand. Therefore, OEM Pro revenue grew 15% and OEM Non-Pro revenue declined 1%. Inventory levels were within the normal range. Windows commercial products and cloud services revenue grew 18% and 20% in constant currency, with continued double-digit billings growth and a higher mix of in-quarter recognition from multi-year agreements. Windows 10 deployments across new and existing devices remained healthy. In Gaming, revenue grew 5% and 7% in constant currency, below expectations, driven by lower than expected monetization across third party titles and console sales. Xbox software and services revenue grew 12% and 15% in constant currency, with continued momentum in Xbox Live and Game Pass subscriber growth. Surface revenue grew 21% and 25% in constant currency, driven by continued strength across our consumer and commercial segments, particularly in Japan. Search revenue ex-TAC increased 12% and 14% in constant currency, primarily driven by Bing rate growth. Segment gross margin dollars increased 13% and 15% in constant currency and gross margin percentage increased 2 points due to sales mix shift to higher margin products in Windows and Gaming. Operating expenses increased 1% and 2% in constant currency and operating income increased 25% and 28% in constant currency. Now back to total company results. Capital expenditures including finance leases were down sequentially to $3.4 billion, and lower than initially planned, primarily due to normal quarterly spend variability in the timing of cloud infrastructure buildout. Cash paid for property, plant, and equipment was $2.6 billion. Cash flow from operations increased 11% year over year driven by strong cloud billings and collections. Free cash flow was $11 billion and increased 19% year over year, reflecting the timing of lower cash payments for property, plant, and equipment. Other income was $145 million, driven by interest income and net gains on derivatives and investments, offset partially by debt and finance lease expense. Our effective tax rate came in lower than anticipated at 16%. And finally, we returned $7.4 billion to shareholders through share repurchases and dividends, an increase of 17%. Now let’s move to next quarter’s outlook. First on FX. Assuming the current rates remain stable, we expect FX to decrease revenue growth by approximately 2 points and COGS and operating expenses growth by approximately 1 point. Within the segments, we anticipate about 2 points of negative FX impact on revenue growth in Productivity and Business Processes and Intelligent Cloud, and 1 point in More Personal Computing. Second, we again expect customer demand and solid execution to drive continued strong performance across our commercial business in our largest quarter of the year. The expiry base will grow in Q4, but at a more moderated rate than in Q3 and we expect commercial unearned revenue to increase 36% to 37% sequentially. Commercial cloud gross margin percentage should continue to improve year over year as material improvement in Azure gross margin will be partially offset by the continued mix of revenue towards Azure IaaS and PaaS services. Third, CapEx, our full year outlook remains unchanged. Therefore, we expect a sequential dollar increase in capital expenditures in Q4 as we continue to invest to meet growing customer demand. Now to segment guidance. In Productivity and Business Processes, we expect revenue between $10.55 billion and $10.75 billion. The Office commercial revenue growth rate will be slightly down sequentially as is normal for Q4 due to the high mix of cloud billings during this quarter. As a reminder, under ASC 606, a higher mix of cloud billings is reflected in more unearned revenue and less in-period revenue recognition. Dynamics should see another quarter of double-digit revenue growth driven by Dynamics 365. LinkedIn revenue growth should be in the low 20’s against a high prior year comparable. In Intelligent Cloud, we expect revenue between $10.85 billion and $11.05 billion. In Azure, we expect continued strong growth in our consumption-based business and moderating growth in our per-user business given the increasing in size of the installed base. In our on-premises server business, demand for our hybrid solutions and premium offerings should remain strong, and we expect continued benefit from the upcoming end of support for Windows Server and SQL Server 2008, though as a reminder, the prior year comparable will impact the year over year growth rate. In More Personal Computing, we expect revenue between $10.8 billion and $11.1 billion. In Windows, overall OEM growth rates should normalize, with revenue growth roughly in line with the PC market. In Surface, we expect low double-digit growth, with continued momentum across our commercial and consumer segments. In Search ex-Tac, we expect revenue growth similar to Q3. And in Gaming, we expect revenue to decline year over year, driven by the tough comparable in Xbox software and services and the continuation of the hardware trends from Q3. Now, back to overall company guidance. We expect COGS of $10.65 billion to $10.85 billion and operating expenses of $10.7 billion to $10.8 billion. Other Income and expense should be approximately $50 million as interest income is partially offset by interest and finance lease expense. And finally, we expect our effective tax rate in Q4 to be approximately 17%, with some potential volatility given it is the final quarter of our fiscal year. Now, I’d like to provide some closing thoughts as we look forward to FY20. Overall, we feel very good about the progress we’ve made thus far in FY19. Our decision to invest with significant ambition in high growth areas coupled with strong execution has resulted in material revenue growth at scale and a stronger position in many key markets. As FY20 approaches, we again see tremendous opportunity to drive sustained long-term growth. We will invest aggressively in strategic areas like Cloud through AI and GitHub, Business Applications through Power Platform and LinkedIn, Microsoft 365 through Teams, Security, and Surface as well as Gaming. At the same time, we will continue to drive improvement and efficiency as our business scales. This consistent approach of investing in future growth while delivering strong operating performance will result in double-digit revenue and operating income growth in FY20 with stable operating margins. With that, Mike, let’s go to Q&A.
Michael Spencer :
Thanks, Amy. We'll now move over to Q&A. Operator, can you please repeat your instructions?
Operator:
[Operator Instructions]. Our first question comes from the line of Heather Bellini from Goldman Sachs. Please proceed with your question.
Heather Bellini:
Amy, if I go back and look through your KPIs, it looks like the year-over-year growth in commercial bookings has never been this high on a constant currency basis, at least I was able to go back through fiscal '13. You mentioned an increase in the number of larger long-term Azure contracts which obviously is a driver of this. But is there any more color you could share? Is this coming from a handful of customers? I mean if that are just driving all of their like outsourcing everything to you guys and shutting down their data centers? Or do you see this as kind of a broad based trend, even in some of the industries that have been slow to move to the cloud where this is really starting to snowball? And then the follow up would be just Azure gross margins where you guys have done a remarkable job just continuing to increase efficiency there. How much room is left to go and how do you think about the percentage of COGS in Azure that are variable versus fixed and has the ratio been changing?
Amy Hood:
Great, Heather. Let me try to take both of those questions. On your commercial bookings growth question, I find it easier to think about commercial bookings before I answer the larger question about one-time in two ways. The first is the expiration base absolutely does matter and that's how we talked about it, and we had a actually very good quarter here in terms of renewals and what I think of as revenue we capture. We’re able to grow the revenue in existing contracts, and so that absolutely contributed and has contributed over the past couple of years to what I do believe has been reasonably consistent, commercial bookings strength versus the expiration base. The second component is what I would put in a bucket of new business. Whether that new business comes as what you saw this quarter are two ways. There was some on-prem strength this quarter, it does show-up in bookings, it doesn’t show up in unearned and it does show up in the P&L, we had a good quarter there. And we did have some large Azure contracts which tend to be longer dated and tend to have low billings upfront. That means it shows up in bookings and again not in the unearned balance in the same way, and so you will see as we go forward and you are already starting to see it more volatility in this number, not just based on the way we’ve traditionally talked about it which is the movement of the expiration base but also in some of these larger and longer term commitments by what we now think of not just as customers but these are really now partnership relationships that we have where to your point we're co-collaborating to help customers be successful as they build their digital future. And so you will see a little bit of volatility in this number as those contracts and the type of contracts start to land. On your second question of Azure GM we have continued to see strong improvement in the core gross margin as Azure team has done a nice job on a number of fronts, continue to make progress on both software innovation but also importantly hardware innovation and working with our supply-chain to continue to have and see benefits on that side, and also is increasing use of premium services also contributed to Azure gross margin improvement. So while we remain focused on efficiency and the utilization of the hardware and software is also important to continue to see premium upsell, premium workload usage, so the customers are getting the most out of their deployments and usage of the Azure platform. In general it hasn’t changed a ton in terms of that final component about fixed versus I think variable base, it's still been in the I think low [40%] [ph] as a range for us in terms of what depreciation versus what's more variable.
Operator:
Our first next comes from the line of Keith Weiss from Morgan Stanley. Please proceed with your question.
Keith Weiss:
A very impressive quarter. I'm going to speak a similar question to Heather’s but [indiscernible] try to get a higher level answer. In terms of -- during this quarter, it just sounds to me like I heard Amy talk more about exceeding expectations than we have in prior quarters and exceeding plan more than we have in prior quarters. This matches up from what we are hearing in CIO surveys and talking to customers, it sounds like there is an inflection point going on in adoption of cloud and digitalization effort. So the question to you is, are you seeing that, are you starting to see an inflection point in terms of these adoption trends and the investment that you guys have made behind this really starting to take hold? And then perhaps a follow up for Amy. So operating margins really exceeded our expectations this quarter and I think consistent with expectations, can you talk a little bit about kind of what drove that and kind of why we wouldn’t see as much as that on a go forward basis in terms of operating margin expansion?
Satya Nadella:
Yes, thanks Keith for the question. So let me start. I think overall, what we're seeing is continued momentum, if you think about even our overall approach has been to have a view of an architecture that is grounded in our customers’ needs. So we always believe that in distributed computing, you need a cloud and an edge. You need hybrid and guess what, today in 2019, hybrid has become much more main stream. But we were talking about this even five years ago. They also sort of said things that will matter in this transition to the cloud will be consistency and productivity. So for example, whether it's developer productivity or IT productivity, it’s not any one dimension, you need to bring IT and developers together to drive agility in an organization and their digital capability building. This is again, a place where we've had traditional strength. And that's showing up in the marketplace. And also if you look at our cloud stack, we have application and infrastructure, data and AI, productivity and collaboration, as well as business applications. That's pretty unique again. So that's, I think, what is showing up at scale as competitive differentiation and that's what you see in our numbers. But the most importantly, I think you see it in the customer momentum and what I believe is what is customer success. Digital technology today is not about tech companies doing innovation. It is about the rest of the world doing innovation with technology and Microsoft is uniquely in position to enable that.
Amy Hood:
And on your operating margin question Keith, there's a couple of things I would say that. In this quarter in particular, the places where we had a lot of outperformance were especially high margin areas, and I would point out three. The first is obviously the OEM and chip supply. The improvement in that in Q3 is obviously very high margin and also the bottom. Japan as a geography for us is a high transactional market. And so when Japan is strong, it tends to be a very high margin landing down to the bottom line. And the other one is the on-premises server number which is very good in terms of hybrid demand this quarter also with high margin. So when that happens, you do see because it's a lot of -- almost 100% in quarter recognition, a lot of help at the operating margin line. Now, the more sustainable conversation I think we continue to have on operating margin is our ability to pick the right secular markets in the right secular trends, you see significant revenue growth. We continue to focus on improving the gross margin of each individual product area, which creates leverage over time. And finally, focused investment and operating expense and that obviously creates leverage. And I think you do see that in general through the year as we continue to keep that formula.
Operator:
Our next question comes from the line of Mark Moerdler from Bernstein Research. Please proceed with the question.
Mark Moerdler:
Congratulations on a really strong quarter everyone. Amy, Satya -- Amy, can you delve into the impact of Azure hybrid benefits on Azure revenues, serving tools, renewals, I don’t think it’s really well understood. Is it having more meaningful impact on Azure's reported revenue growth because of the fact that some of this is apparent in serving tools? And Satya can you give us some added color on why this specific offering is resonating so well with customers, which is what we're hearing?
Satya Nadella:
Yes, maybe I can start on the second part and then leads to the first question. I would say Mark the main thing that this offering enables is the flexibility with which customers can adopt hybrid computing. And as I've always said that there is -- hybrid computing is important for workloads that are more in the characteristic -- can be characterized as lift, shift and modernize, so that's one motion. And then there is a new load hybrid as well which is people are building in fact they're doing AI training job in the cloud but want to deploy the model close to the edge. And in both of the cases, hybrid benefits actually help with -- our business model is basically differentiated in supporting the architectural need and the flexibility needs. The one additional thing I’d mention, which is increasingly becoming clearer to us is operational sovereignty will become important, the world and its distributed computing needs is not going to become some margin as set of requirements but it's going to be very heterogeneous, very in many cases regulated and so what we provide in terms of both the technology and the business model I think shows up with the maximum flexibility.
Amy Hood:
And then let me talk a little bit about the question from server products and services and how to think about the hybrid use benefits. In general today Mark almost all of that benefit shows up in what I would say as the on-premise KPI, and so over time though how you should think about that it will eventually show up in Azure consumed revenue growth, this is a benefit that’s fundamentally about high value and flexibility and meeting customers where they are so that they can make a determination of when to make that choice. And so it tends to be like it's focusing people back on the all up KPI because it's a best representation of where customer commitment and usage of our architected from the beginning hybrid cloud. But to your specific questions it shows up today in the on-prem number is where you can see most of the strength of that value and over time as it gets used and consumed it will show lot more in the Azure ACR number.
Operator:
Our next question comes from the line of Karl Keirstead from Deutsche Bank. Please proceed with your question.
Q:
Amy, I'd like to ask you about the big revenue beat in the Intelligent Cloud segment that drove much of the upside and in particular the server product KPI that was just addressed up 9%. I'm just wondering if you could frame how material the contribution of the Version 2008 upgrades were? And assuming that that lift can continue throughout calendar 2019, could it be enough to keep that the on-prem KPI you described it flat or even up slightly in the coming two quarters despite the tougher comps?
arl Keirstead :
Amy, I'd like to ask you about the big revenue beat in the Intelligent Cloud segment that drove much of the upside and in particular the server product KPI that was just addressed up 9%. I'm just wondering if you could frame how material the contribution of the Version 2008 upgrades were? And assuming that that lift can continue throughout calendar 2019, could it be enough to keep that the on-prem KPI you described it flat or even up slightly in the coming two quarters despite the tougher comps?
Amy Hood:
Thanks, Karl. When I think about the on-prem number I really divide it into things that have durable value and things I think of as more one-time. When I think about the durable trends that I expect to see it's been the hybrid value prop that we really just talked about on Mark’s last question. And then the premium mix. Those two we have seen and continue to see. I do think we saw some benefit of end of support, but I would not say it was the primary benefit this quarter. The primary benefit was the two things I just talked about. End of support obviously we've got SQL in July and then Windows in January. And so I do think we saw some impact, particularly in SQL and I do expect to see some of that in Q4. But the Q4 comparable for on-prem is very big. And so even with some of that benefit of the durable trends, plus I think a more temporal one of end of support, I do expect to see a deceleration in that number in Q4.
Operator:
Our next question comes from like of Jennifer Lowe from UBS. Please proceed with your question.
Jennifer Lowe:
Great, thank you. I wanted to turn to the Office 365 Commercial business a bit. And that's been consistent very strong performer for you on and was again this quarter. But maybe just two related questions there. First, if I heard you, right, Satya I think you said there was 180 million users now on Office 365 Commercial which seems like you're hitting a lot of the customers that you thought might be there a couple of years ago. So I was just curious to get your view on how far along you are in that adoption cycle. And if there's still a lot more opportunity in terms of see expansion in the upcoming year? And then related, Amy you mentioned E3 and E5 are both pretty big contributors on the ASP front in the quarter. Are we kind of seeing shifting where E5 is sort of increasing in relevance in E3’s played out a bit or is it sort of equally balancing, just curious to get sort of the mixing there as well? Thank you.
Satya Nadella:
Sure. In terms of overall reach of Office 365, we continue to see significant opportunity going forward on multiple dimensions. So for example, we never participated as much in I'd call it non-developed markets, medium and small businesses with all of the sophisticated workloads. So, now that with a SaaS approach, you can reach a much broader base of business customers all over the world, is one opportunity. The second opportunity is, if you look at Teams, as an example, we are now reaching a lot of first-line workers. So this is whether it's in healthcare, whether it's in manufacturing, whether it's in retail, just not knowledge workers, but where you now have messaging solutions, as well as business process workflows integrated. So it's that combination of things going from knowledge workers to first-line going and the ability to reach all sizes of businesses is what's going to continue to help us I think have overall seat growth or socket growth. And then of course, there is the other dimension, which is the levels of Office 365 all the way to E5 with significant value. And the one thing I’d mention is the having compliance security that spans all of these tools, is also proving out to be a very big architectural advantage in a customer value proposition because I think, our customers look to use more SaaS applications, they don't want an exponential increase in their security exposure or more compliance burden. And so therefore, Office 365’s approach resonates even there.
Amy Hood:
And Jen maybe a little to your question, which is fundamentally about seat growth and ARPU as the drivers of that all up Office 365 Commercial growth number. This quarter and a little bit last I actually think some of the ARPU increase has been masked by some of the trends in seat growth. What I mean that is that 27% seat growth is starting to include some lower ARPU seats that Satya just mentioned whether that's in academic, in edu, in front-line workers and that's really important for us to keep having that seat growth even if it’s not at the same ARPU level those are not seats that we ever could reach before at any level and that's absolutely new opportunity for us. But it does tend to mask a little some of the ARPU improvement that we've seen, it's still E3 and E5, there’s opportunity on both, although we are starting to see the impact of E5 in net ARPU number.
Operator:
Our next question comes from the line of Mark Murphy from J.P. Morgan. Please proceed with your question.
Mark Murphy:
Satya, we've seen many indications of Azure winning a greater share of enterprise workloads recently. Do you think that you have found the right formula now for Azure to win the majority of workloads in the enterprise IT world? And then Amy just given the trajectory and the long-term commitments that you mentioned there, do you see it pass for Azure to surpass Office 365 Commercial and thus become the largest revenue stream for Microsoft I would say in the next couple of few years?
Satya Nadella:
Sure, I'll start Mark and having grown up essentially in our infrastructure business at Microsoft, I would say that compared to even the previous eras where we did well in the client server era, in face of tough competition and in this era again in the face of a different set of competitors, we are doing well and we are doing well much better than we did in the previous era because we are seeing these tier 1 workloads which we never saw in the past. If you think about it in the client server era we never participated in the core of the digital infrastructure or financial services or in healthcare or in retail or in manufacturing and absolutely when we think about the digital transformational and design wins, deployment, consumption, it's kind of like what we would have done with some ISVs of the past, how we worked perhaps with SAP in the 90s when we were coming out with SQL server and they were coming out with R3 is what we are now doing with many, many, many businesses as they build out their digital businesses. So that' sort of perhaps characterizes for you what's new in terms of Microsoft’s own growth in this space.
Amy Hood:
And the way that would show up Mark is a little bit I think where you were leading with the question you asked which is when we think about the Microsoft commercial cloud at $9.6 billion and growing over 40% how do you see that evolving and really the question is we have quite a bit of per seat or per user type businesses but what Satya just talked about is really about the Azure concept or participating both in an expand scenario total addressable market which I think people have talked about for a long time but what was different about what Satya just said is our ability to frankly to have higher share in the next era than we had in the last era. And so if you look at then our ability to grow in the Azure would be larger or over any period of time then ARPU seat or per user businesses it certainly could be but I don’t want that to really diminish the fact that there is a lot of room for us and our per seat businesses particularly across LinkedIn, the Power platform work we're doing. Satya mentioned security, identity, compliance, there is a lot of room for us to continue to add value and growth in that area as well.
Operator:
Our next question comes from like of Ross MacMillan from RBC Capital Markets. Please proceed with your question.
Ross MacMillan:
Thanks so much and my congratulations as well. We continue to see this really nice progression in the commercial cloud gross margin and you called out the Azure gross margin improvements. And within that there's some moving pieces. I think you’ve got better utilization and efficiency of core Azure. You've got premium services, and then you've got this counter prevailing force of the different growth in consumption versus user base. Two questions on this, one for Satya. On the premium services, I'm just curious as to, which one or two or three are you seeing maybe break out become the largest or grow the fastest, which are most meaningful at this point? And then secondly for Amy, as we think about this trend, are you convinced that we'll continue to see not just for fiscal Q4, but into fiscal ‘20 and beyond consistent progression and growth in the overall commercial cloud gross margin? Thanks.
Satya Nadella:
Sure. I mean, on the first question Ross as far as our premium services, just even on the application infrastructure side, for example, in compute, there is increasing need for things like IoT services. Essentially, there is a new business application like set of services that are getting developed to help people manage their complex IoT application development. IoT Central is a good example of that when you have many, many connected devices, you need a control plane for many of those devices, so that you contain the complexity of your app deployment, security management. That's one example. The other one is of course data. And the sophistication of the data aid is growing exponentially, both in terms of the needs of the databases required, the processing that is required close to data. So that's another place where something like Cosmos DB which is very unique in capability in the marketplace is definitely another service that's got real traction. Even data warehousing, the scale at which this is another market which we never participated in, in the past, whereas now we are one of the most competitive products when it comes to benchmarking around data warehousing. So those are all things that I would say are premium services that just talking about new applications being built on Azure, not counting all of the SaaS applications about that.
Amy Hood:
And to your overall commercial progress margin question. You're right, the fundamental driver is when I look forward into next year, I expect each service just like it did this year to really see gross margin improvement, whether that service is LinkedIn or Dynamics or Office 365, Azure per user or Azure IaaS in PaaS, but what you'll see is a revenue mix shift, right, that will offset that to Azure IaaS and PaaS. And so what that generally will do, will be a headwind to continued gross amount of the improvement even though you'll see individual improvement across all the GM services, and you'll continue to see Azure increase as a percentage of the total revenue.
Operator:
Our next question comes from the line of Brad Zelnick from Credit Suisse. Please proceed with the question.
Brad Zelnick:
I want to follow-up on Karl's question but more generally on database products with the end of support coming for SQL Server [2008] in July, Satya, can you tell us how that sparking conversations with customers about database offerings on Azure and moving workloads to the cloud. And Amy help can you perhaps help us contextualize the opportunity to move traditional database workloads onto Azure and what the expansion economics look like?
Satya Nadella:
Yes, a couple things Brad. One is, overall the need to get on the latest and greatest database technology just because of what is the increasing need for compute and data at the edge is what's driving a lot of the conversations on SQL Server. Interesting enough, we have a lot of requirements around edge devices even, so that you can have databases with compute so that you can really have what is needed at the edge, that’s sort of one conversation. The other one is in terms of the cloud migration there is a variety of different used cases, we see people are using SQL DB, which is essentially PaaS service but it's a complete compatibility of SQL Server, they want to managed services around SQL Server which we have. And so both of those are all happening in parallel. A good example of this is in fact even the rewrite of complete revamp I would say of Dynamics. Dynamics 365 and its architecture at least in my eyes is a thing of beauty because it's completely been rewritten for the new database technology, whether it is on the data base side or on the data warehouse side, again uses a whole bunch of micro services and functions so that you can do AI close to data. That type of architectural approach is what we see is possible now for every SaaS application vendor out there as well. Because you think about the number of SaaS -- the number of business applications that were built on SQL Server I feel that that's an architecture that can support both what they want to do on the edge, but as well as on the cloud.
Amy Hood:
And on the contextualizing opportunity, the reason I said it's not the primary driver is because of that vast, vast majority of our server business is annuity based. And so when it's annuity based there is really no opportunity to see it as upside in Q4 from an end of support frame. For the smaller portion of our business it’s still non-annuity per transactional, it does provide as I talked about earlier some opportunity but it’s not that large just because the nature of the commitment our customers now is far more of the annuity type.
Operator:
Our next question comes from the line of Raimo Lenschow from Barclays. Please proceed with your question.
Raimo Lenschow :
Can you talk on the Windows OEM side? You mentioned that the chipset situation is kind of easing a little bit. Are we kind of fully done there in terms of what do you see there from the Intel side and does that create some pent-up demand for the coming quarters as people are thinking about moving over to Windows 10 with the end of life coming up?
Amy Hood:
Thanks, Raimo. I think we actually in Q3 as I said met sort of the unfulfilled Q2 demand and Q3, so I don't think of it as a pent up situation heading into Q4 and our guide certainly does not indicate that, that is what we believe will happen. And what I would say is I think there we feel good about the supply in the Commercial segment and the Premium Consumer segment, which is where the vast majority of our revenue is in OEM. And so I think in those segments, we feel fine for Q4.
Michael Spencer:
That wraps up the Q&A portion of today's earnings call. Thank you for joining us today and we look forward to speaking with all of you soon.
Amy Hood:
Thank you.
Satya Nadella:
Thank you all.
Operator:
This concludes today's conference. And you may disconnect your lines at this time. Thank you for your participation.
Operator:
Welcome to the Second Quarter Fiscal Year 2019 Microsoft Corporation Earnings Conference Call. [Operator Instructions]. As a reminder, this conference is being recorded. I would like to turn the call over to Mike Spencer, General Manager of Investor Relations. Thank you. Please proceed.
Michael Spencer:
Good afternoon, and thank you for joining us today. On the call with me are Satya Nadella, Chief Executive Officer; Amy Hood, Chief Financial Officer; Frank Brod, Chief Accounting Officer; and Carolyn Frantz, Deputy General Counsel and Corporate Secretary. On the Microsoft Investor Relations website, you can find our earnings press release and financial summary slide deck, which is intended to supplement our prepared remarks during today's call and provides a reconciliation of differences between GAAP and non-GAAP financial measures. Unless otherwise specified, we will refer to non-GAAP metrics on the call. The non-GAAP financial measures provided should not be considered as a substitute for or superior to the measures of financial performance prepared in accordance with GAAP. They are not included as -- they are included as additional clarifying items to aid investors in further understanding the company's second quarter performance in addition to the impact these items and events have on the financial results. All growth comparisons we make on the call today relate to the corresponding period of last year, unless otherwise noted. We will also provide growth rates in constant currency, when available, as a framework for assessing how our underlying businesses performed, excluding the effect of foreign currency rate fluctuations. Where growth rates are the same in constant currency, we will refer to the growth rate only. We will post our prepared remarks to our website immediately following the call until the complete transcript is available. Today's call is being webcast live and recorded. If you ask a question, it will be included in our live transmission, in the transcript and in any future use of the recording. You can replay the call and view the transcript on the Microsoft Investor Relations website. During this call, we will be making forward-looking statements, which are predictions, projections or other statements about future events. These statements are based on current expectations and assumptions that are subject to risks and uncertainties. Actual results could materially differ because of factors discussed in today's earnings press release, in the comments made during this conference call and in the Risk Factors section of our Form 10-K, Forms 10-Q and other reports and filings with the Securities and Exchange Commission. We do not undertake any duty to update any forward-looking statement. And with that, I'll turn the call over to Satya.
Satya Nadella:
Thank you, Mike, and thanks to everyone for joining on the phone. We delivered $32.5 billion in revenue this quarter with double-digit top line and bottom line growth driven by strength across all of our commercial cloud. Our commercial cloud revenue grew 48%, anchored by Azure revenue growth of 76%. These results speak to us picking the right secular trends in large and growing markets, many of which are still in their infancy, as well as focused innovation and execution. Leading companies in every industry are partnering with us to build their own digital capability to compete and grow. This is creating a broad opportunity for everyone, including our ecosystem. As one example, the co-sell program we introduced 18 months ago has already generated $8 billion in contracted partner revenue. Now I'll briefly highlight our momentum and innovation across our businesses. Microsoft 365 empowers everyone, enterprises, small businesses and then more than 2 billion first-line workers with an integrated secure experience that transcends any one device. We are helping every business build out their system of communication and collaboration to drive their productivity as well as their business transformation. Microsoft Teams is the hub for teamwork and a powerful on-ramp for Microsoft 365, and we're seeing increased usage of OneDrive, SharePoint, Yammer and the entire Office Suite of applications. Teams is the only enterprise-grade solution that brings together messaging, meetings, video conferencing as well as document collaboration. And as of this quarter, enhanced voice capabilities like group call forwarding, delegation, location-based routing are all being brought into Teams. We are seeing rapid adoption of Teams with more than 420,000 organizations of all sizes and 89 of the Fortune 100 using Teams, including customers like Pfizer, who chose Teams as the collaboration platform for their 115,000 employees, and we are expanding into new and underpenetrated markets. This quarter, we introduced new capabilities to empower first-line workers in the service and task-oriented roles to communicate and collaborate more effectively on the go with mobile schedule management, location sharing as well as the ability to easily record and share secure audio messages. We're expanding our opportunity in education with Microsoft 365, innovating in hardware and software to improve learning outcomes from the more collaborative classrooms with Teams to personalized learning tools in OneNote, to social learning with Flipgrid, to affordable easy-to-manage Windows 10 devices. Cybersecurity is a central challenge, and Microsoft is leading the way, helping all organizations operate in what is known in the industry as a zero trust environment. It all starts with Azure AD Active Directory and the deep work we're doing with Microsoft Threat Protection to provide an integrated solution for our customers that extends across identities, device endpoints, e-mail, information, cloud applications and infrastructure. And this quarter, we introduced new advanced capabilities for identity and threat protection and for information protection and compliance. A comprehensive approach to security and compliance is another reason why customers are adopting Microsoft 365. Customers from Neiman Marcus to Brooks Running to global biopharmaceutical leader, Sanofi, all chose our solutions. Surface had its biggest quarter ever this holiday, delivering strong double-digit growth in both consumer and commercial. We continue to innovate and expand our family of devices, setting the bar for the industry with newest Surface Pro, Surface Laptop and Surface Go. More broadly, Windows 10 continues to gain traction in the enterprise as the most secure and productive operating system. And at CES, our OEM partners showcased always connected Windows 10 PCs that deliver break-through levels of performance to enable powerful new scenarios like immersive gaming. Moving to business applications and LinkedIn. Dynamics 365 grew 51% this quarter as we win customers with our differentiated approach to systems of record and systems of engagement by making them more modular, extensible and AI-driven. Increasingly, business process automation includes digitizing physical spaces, activities and interactions. Dynamics 365, along with advances in Azure IoT, AI and Mixed Reality are leading the way for organizations to create these new systems of observation and systems of intelligence that drive end-to-end business processes and bridge the online and off-line worlds. For example, we now have the capability for customers to manage inventory in real-time from the shelf to the warehouse to the farm. But we're not stopping there. Our Power platform spanning Power BI, Power Apps and Flow enables anyone in an organization to start building an intelligent app or workflow where none exists. It is the only solution of its kind in the industry, bringing together no code or low code app development, robotic process automation and self-service analytics into a single comprehensive application platform. And it enables extensibility across Microsoft 365 and Dynamics 365 as well as leading third-party SaaS business applications. With Power platform, Microsoft is fundamentally demarketizing business processes, empowering everyone to make smarter, faster decisions, and I'm energized about the tremendous opportunity in this space. Already, Centrica is relying on Power BI, Power Apps and Flow along with Dynamics 365 to transform scheduling and dispatch of its first-line workforce in the United Kingdom. Virgin Group is using Power Apps and Dynamics 365 to generate a single view of its passengers' surfacing insights to improve customer service and increase operational efficiency. And in Italy, postal service is using Dynamics 365 to jump start the digital transformation of thousands of the post offices across the country. Moving to LinkedIn. We continue to generate strong revenue growth across all businesses, with sessions growth of 30% year-over-year fueled by record levels of engagement in the feed and content shared across the platform. We also saw record job postings again this quarter. We introduced new brand and community building tools for marketeers with LinkedIn pages, making it easier for organizations of all sizes to foster strong connections with LinkedIn's 610 million members. Finally, Glint broadens our market opportunity with its industry leading employee engagement platform. At a time when competing for talent and skill development is a priority for every leader, the combination of LinkedIn Talent Solutions, Talent Insights, LinkedIn Learning and now Glint helps every business attract, retain and develop the best talent in an increasingly competitive jobs marketplace. Now turning to Azure. Azure is the only hyperscale cloud with a consistent computing stack that extends from the data center to the edge, and customers across every industry recognize this architectural advantage. In retail, Azure was front and center at the NRF. Kroger is partnering with us to redefine customer experience in stalls and provide employees with AI-driven insights, while the Gap chose our cloud to accelerate the digital transformation. And just this week, Albertsons chose Azure as its preferred cloud. In financial services, MasterCard is partnering with us on a new, more secure way to verify digital identities. BlackRock is applying the power of the Microsoft Cloud to reimagine retirement planning, and UBS is using Azure to increase agility across the organization while meeting the highest bar of compliance and security. In health care, Walgreens Boots Alliance chose Azure to put people at the center of their health and wellness with digital solutions to improve health care outcomes and lower costs. In addition, they will roll out Microsoft 365 to more than 380,000 employees in stores globally. We're accelerating our innovation in emerging workloads like IoT and edge AI. At CES, our partners showcased how Azure IoT and Azure AI are enabling them to build new connected devices and experiences that span the cloud and the edge from connected homes to cars to smart cities. Just this month, Starbucks chose Azure Sphere to secure its business-critical edge devices in the stores. Developers will increasingly drive the influence business -- and influence business processes and functions across every organization. And we are committed to drive at giving developers the tools they need to be productive on any platform. More than 12 million developers around the world use Visual Studio to build applications, and new features enable them to collaborate in real-time and spend more time driving innovation. We closed our acquisition of GitHub this quarter, enabling us to bring our tools and services to new audiences while enabling GitHub to grow and retain its developer-first ethos. GitHub has more than 31 million developer accounts and recently surpassed 100 million code repositories, a major milestone. Development teams at more than half of the Fortune 50 do their work in GitHub Enterprise. This month, we announced significant updates to make GitHub accessible to even more developers, introducing unlimited private repos as well as new, simpler and unified enterprise offering already available through the Microsoft global sales force, and we're not stopping there. Just last week, we announced our acquisition of Citus Data, the leading provider of PostgreSQL, enhancing our overall data platform differentiation and building on our investments in Azure and making it the most comprehensive cloud for open source and proprietary workloads at any scale. And now I'll turn to gaming. We continue to pursue our expansive opportunity to transform how games are distributed, played and viewed. Our investments in content community and cloud services across every endpoint drove both record user engagement and record average revenue per user and contributed to our largest gaming revenue quarter ever, driven by software and services. We acquired two new studios this quarter, bringing the total to 13 and more than doubling our first-party content capacity in the past 6 months. Xbox Live monthly active users reached a record 64 million, with the highest number of mobile and PC users to date. Xbox Game Pass subscribers and Mixer engagement also hit new all-time highs. And Minecraft, which continues to be one of the most popular and durable gaming franchises in the industry, delivered record revenue as we expanded into new platforms, geographies and segments like education. PlayFab surpassed 1 billion player accounts this quarter, and xCloud will be public trialed later this year as we make progress on our ambition to build a world-class gaming platform spanning mobile, PC and console. In closing, our accelerating customer momentum is driven by our deep and growing partnerships with leading companies and differentiated innovation across our portfolio. Every company is becoming a digital company, and they're looking for a trusted partner to help them build tech intensity. Microsoft is that partner. With that, now I'll hand over to Amy, who will cover our financial results in detail and share our outlook, and I look forward to rejoining you for questions.
Amy Hood:
Thank you, Satya, and good afternoon, everyone. First, as a reminder, my comments across our results and outlook include the impact from GitHub, inclusive of purchase accounting, integration and transaction-related expenses. This quarter, revenue was $32.5 billion, up 12% and 13% in constant currency. Gross margin dollars increased 12%. Operating income increased 18%, and earnings per share was $1.10, increasing 15% and 14% in constant currency when adjusting for the net charges related to TCJA. Strong execution and continued customer demand for our hybrid cloud offerings drove another quarter of double-digit top and bottom line growth. We continued to benefit from favorable secular trends and IT spending conditions. From a geographic perspective, our performance was in line with macroeconomic trends with strength across the U.S., Western Europe and the U.K. partially offset by weaker performance in Central and Eastern Europe and the Middle East and Africa. In our commercial business, annuity mix grew 3 points year-over-year to 89%. Commercial unearned revenue was $25.3 billion, growing 20%, slightly above our expectations. And commercial bookings were strong, growing 18% and 22% in constant currency driven by solid renewal execution and an increase in the number of larger, longer-term Azure contracts. As a reminder, strong performance in larger long-term Azure contracts, Azure consumption overages and pay-as-you-go contracts will drive bookings growth and in-period revenue but will have a limited impact on unearned revenue. Commercial cloud revenue was $9 billion, growing 48% and 47% in constant currency. Commercial cloud gross margin percentage increased 5 points year-over-year to 62% driven by significant improvement in Azure gross margin. Our company gross margin percentage was 62%, flat year-over-year as improving cloud margins were offset by sales mix shift to commercial cloud and Surface hardware. The U.S. dollar was a bit stronger than anticipated, which resulted in a slightly greater impact to our results. FX reduced revenue, COGS and operating expense growth by less than 1 point. Operating expenses grew 7%, slightly lower than expectation as some marketing spend shifted to Q3. We again expanded operating margins as a result of focused investment, solid execution and improving gross margins in key product areas. Now to segment results. Revenue from Productivity and Business Processes was $10.1 billion, increasing 13% driven by Office 365 Commercial, LinkedIn and Dynamics 365. Office Commercial revenue grew 11%. Office 365 Commercial revenue increased 34% and 33% in constant currency driven by seat growth of 27% and ARPU expansion from continued customer migration to higher value E3 and E5 offerings. We saw installed base growth across all workloads and customer segments. Office Consumer revenue grew 1% and 2% in constant currency, below our expectation. As discussed on our last earnings call, Q2 revenue growth was impacted by channel inventories normalizing after the prelaunch builds in Q1 but was further negatively impacted by a smaller-than-expected consumer PC market and execution challenges through the quarter. Office 365 Consumer subscribers grew to 33.3 million, a sequential slowdown primarily due to changes made in how Office 365 is sold in Japan. Our Dynamics business grew 17% driven by Dynamics 365 revenue growth of 51% and 50% in constant currency. This quarter, more than 9 out of every 10 new Dynamics CRM customers chose our cloud offering. LinkedIn revenue increased 29% and 30% in constant currency with continued strong execution across all businesses. LinkedIn sessions grew 30% as engagement once again reached record levels. Segment gross margin dollars increased 11%, and gross margin percentage declined slightly year-over-year as increased cloud mix offset the benefit from improvements in LinkedIn and Office 365 margins. Operating expenses increased 3% and 4% in constant currency as we continued to invest in LinkedIn and cloud engineering. Operating income increased 20% and 19% in constant currency. Next, the Intelligent Cloud segment, which now includes GitHub. Revenue was $9.4 billion, increasing 20% and 21% in constant currency, ahead of expectations, driven by continued strength in our hybrid solutions. Server products and cloud services revenue increased 24%. Azure revenue increased 76% with strong growth from both the consumption and per user base businesses. In our on-premises server business, continued customer demand for flexible hybrid solutions and our premium offerings drove growth of 3% and 4% in constant currency. Enterprise Services revenue increased 6% and 7% in constant currency, driven by growth in premier support services and Microsoft Consulting Services. Segment gross margin dollars increased 20%. Gross margin percentage was relatively unchanged as revenue mix to Azure IaaS and PaaS was offset by material improvement in the Azure gross margin percentage. Operating expenses increased 26% with continued investment in cloud and AI engineering as well as commercial sales capacity and the addition of GitHub. Operating income grew 16% and 15% in constant currency. Now to the results for More Personal Computing segment. Revenue was $13 billion, increasing 7%. Results in our Windows OEM business were lower than expected, partially offset by strong Surface results. In Windows, the overall PC market was smaller than we expected primarily due to the timing of chip supply to our OEM partners, which constrained an otherwise healthy PC ecosystem and negatively impacted both OEM Pro and non-Pro revenue growth. Windows OEM Pro revenue declined 2%, roughly in line with the commercial PC market. OEM non-Pro revenue declined 11%, below the market with continued pressure in the entry-level category. Inventory levels ended the quarter below the normal range. Windows Commercial products and cloud services grew 13% and 14% in constant currency with continued customer adoption of our premium offerings. Windows 10 deployments across new and existing devices remained strong. Gaming revenue grew 8% and 9% in constant currency. Xbox software and services revenue increased 31% and 32% in constant currency, primarily driven by continued strength from a third-party title. Additionally, strong subscriber growth across Xbox Live and Game Pass helped to offset lower-than-expected performance from other third-party titles on the platform. Xbox hardware performed better than expected but declined year-over-year given the holiday launch of the Xbox One X a year ago. In Surface, revenue increased 39% and 41% in constant currency to nearly $1.9 billion, ahead of our expectations, driven by strong growth across both our consumer and commercial segments. Search revenue ex TAC increased 14%, driven by Bing rate growth and increased volume in U.S. and international markets. Segment gross margin dollars increased 6% and 7% in constant currency, and gross margin percentage decreased due to sales mix to our lower-margin Surface and gaming businesses. Operating expenses declined 4%. As a result, operating income increased 18% and 19% in constant currency. Now back to total company results. Capital expenditures, including finance leases, were down sequentially to $3.9 billion, lower than originally planned mainly due to quarter-to-quarter variability and the timing of cloud infrastructure build-out. Cash paid for plant, property and equipment was $3.7 billion. Cash flow from operations increased 13% year-over-year driven by strong cloud billings and collections. Free cash flow was $5.2 billion and decreased 2% year-over-year, reflecting the timing of higher cash payments for plant, property and equipment. Other income was $127 million, higher than anticipated, driven by interest income and investment gains partially offset by interest expense and net losses on foreign currency remeasurement. Our non-GAAP effective tax rate was slightly above 17%, in line with expectations. And finally, we returned $9.6 billion to shareholders through share repurchases and dividends, an increase of 91%. Our Q2 share repurchase was $6.1 billion, higher than our normal quarterly pace and aligned to our commitment of incremental buyback to fully offset stock consideration issued in the GitHub transaction by the end of the fiscal year. Now let's move to the outlook. For Q3, first, FX. With the stronger U.S. dollar and assuming the current rates remain stable, we now expect FX to decrease revenue and operating expense growth by approximately 2 points and decrease COGS growth by approximately 1 point. With the segments, we anticipate about 2 points of negative FX impact on revenue growth and Productivity and Business Processes and Intelligent Cloud and 1 point in More Personal Computing. Second, continued strong customer demand, healthy bookings growth and increasing revenue annuity mix should drive another solid quarter in our Commercial business. Commercial unearned revenue is expected to decline approximately 2% to 3%, in line sequentially with historic trends. We expect commercial cloud gross margin percentage to continue to improve year-over-year as material improvement in Azure gross margin will again be partially offset by the mix of revenue toward Azure consumption-based services. Third, CapEx. We expect a sequential dollar increase in capital expenditures as we continue to invest to support increasing demand. Now to segment guidance. In Productivity and Business Processes, we expect revenue between $9.9 billion and $10.1 billion, driven by double-digit growth in Office Commercial and Dynamics as well as healthy LinkedIn growth on a strong prior year comparable. We expect Office Consumer revenue growth to continue to be in the low single digits as growth in Office 365 will be partially offset by the continuation of the consumer PC market headwinds. For Intelligent Cloud, we expect revenue between $9.15 billion and $9.35 billion, with our hybrid demand continuing to drive strong growth in server products and cloud services. Azure growth will continue to reflect the balance between strong growth in our consumption-based businesses and moderating growth in our per-user business. In More Personal Computing, we expect revenue between $10.35 billion and $10.65 billion, with a shift in revenue mix to our Surface and gaming businesses. In Windows overall, OEM revenue growth should be in the low single digits as we anticipate continued market demand -- market impact from constrained chip supply in Q3. In Surface, continued momentum from Surface Pro 6, Surface Laptop 2 and Surface Go will drive another strong quarter of over 20% growth for Surface. In search ex TAC, we expect revenue growth similar to Q2. In gaming, we expect revenue growth to be slightly higher than last quarter. Sales mix will shift to software and services where we expect healthy growth. Now back to overall company guidance. We expect COGS of $10.35 billion to $10.55 billion and operating expenses of $10.1 billion to $10.2 billion dollars, inclusive of marketing spend that moved from Q2 to Q3. Other income and expense should be approximately $50 million as interest income is partially offset by interest expense. And finally, we expect our Q3 effective tax rate to be in line with the full year rate of 17%. Now a few comments on our outlook for Q4 and the full fiscal year, which are unchanged from October. First on FX. In Q4, assuming rates remain stable, we expect FX to decrease revenue growth by approximately 2 points and COGS and operating expense growth by approximately 1 point. Second, in Q4, we expect continued strong performance in our commercial cloud business; but as a reminder, we also have several challenging comparisons from the prior year, specifically in on-premise server, LinkedIn, Windows OEM and the strength of a third-party title in gaming. In terms of operating expenses, we continue to expect full year growth of roughly 8%. We will continue to invest in strategic growth areas like Azure, GitHub, Dynamics, the Power platform, LinkedIn, Teams and gaming content given our significant growth opportunities, competitive advantage and growing momentum. We still expect full year operating margin to be up slightly year-over-year, inclusive of the full GAAP impact of GitHub. For CapEx, we continue to expect the growth rate for the year to moderate, even as we meet the high demand for our cloud services. We remain committed to an incremental share buyback beyond the normal quarterly pace that will fully offset stock consideration issued in the GitHub transaction by the end of the fiscal year. And finally, we still expect the full year effective tax rate to be roughly 17% with quarterly variability. With that, Mike, let's go to Q&A.
Michael Spencer:
Thanks, Amy. We'll now move over to Q&A. Operator, can you please repeat your instructions?
Operator:
[Operator Instructions]. Our first question comes from the line of Keith Weiss with Morgan Stanley.
Keith Weiss:
Nice quarter. A question on Azure, and it's a two-parter, one part for Satya and one for Amy. Satya, there's been a lot of press releases of you up on the stage with CEOs from guys like Albertson and Walgreens talking about these large strategic deals that you're doing with these companies. Can you help us understand sort of how do these large strategic deals translate into sort of the services being used on Azure changing? Like is there a mix shift in the type of services that are supporting these large digital transformations that we should be sort of aware of on a going-forward basis? And to Amy, one of the sort of big investor debates is a lot of suppliers into -- on the big cloud vendors like yourself are talking about weaker shipments into the suppliers. But you guys have seen very stable growth. I mean, Azure growth was dead solid from Q1 to Q2. Can you help us understand how the sort of capital intensity of some of these cloud businesses has been changing over time?
Satya Nadella:
Sure. First of all, thank you, Keith, for the question. It is very true that, at this point, we have seen these very large digital transformational efforts and projects that we are partnered with. And they span, quite frankly, all the industries. I think in the last quarter, you saw in health care, in retail, in financial services. In fact, I sort of internally think of them as what our relationships with our traditional OEM partners in the PC ecosystem were. At this point, some of the partnerships we have with customers are of that same magnitude. And that just speaks to, I think, what's happening in the economy, which is every company is becoming a digital company, and essentially what used to be COGS and operating expense is all going digital. From a mix of services, it starts always with, I would say, infrastructure, so this is the edge and the cloud, the infrastructure being used as compute. In fact, you could say the measure of a company going digital is the amount of compute they use. So that's the base. Then on top of that, of course, all this compute means it's being used with data. So the data estate, one of the largest things that happens is people consolidate the data that they have and so that they can reason over it. And that's where things like AI services all get used. So we definitely see that path of -- where they're adopting the layers of Azure. But it doesn't stop in Azure. In fact, if you take Walgreens Boots Alliance, it was Microsoft 365 as well as Azure. In many cases, it's Dynamics 365. Any IoT project on Azure leads to a Dynamics field service project in most instances. So we're seeing the breadth and depth of our cloud offering, which is what we are really architected to have real synergies in the context of what our customers want to achieve, and that's what we are seeing. And one comment before I throw it over to Amy. Even on that -- our own demand for it, we don't see any change. In fact, it's very healthy and we think that it'll continue to be healthy. And if anything, at our scale, as you can imagine, we are becoming much more efficient in how we use software to utilize the capacity we have. So we have significant gains in utilization across our estate. So with that, I'll turn over to Amy.
Amy Hood:
And Keith, the thing I would add in addition to Satya's comment about investing and investing materially to make these improvements in performance and utilization, we've always had and seen, as you all have gotten a bit used to, it can be a little bit lumpy quarter-to-quarter, and so we expect a sequential growth into Q3, which is really just a movement that happens from time to time. Our guidance, really, in terms of overall capital spend is unchanged from 90 days ago even if the timing of that can move month-to-month.
Operator:
Our next question comes from the line of Karl Keirstead with Deutsche Bank.
Karl Keirstead:
Amy, I just wanted to ask you a question about your March quarter guidance. The total looks terrific. The only area that might decelerate a little bit appears to be the Intelligent Cloud segment, where 17%, I think at the midpoint, it implies still amazing but down from 20-plus percent the last 3 quarters. So I'm wondering if you could just focus on that for a second and help us understand what some of the variables inside that Intelligent Cloud business are that might be impacting next quarter growth.
Amy Hood:
Thanks, Karl. The first place to start is obviously FX. We've got a 2 point headwind on that range of 16% to 18%, so if you think about that and move your midpoint up to 19%. And then I think within that guidance, there's a reasonable amount of confidence that the server products and services KPI will remain quite healthy.
Operator:
Our next question comes from the line of Mark Moerdler with Bernstein Research.
Mark Moerdler:
I have a question for Satya and then one for Amy if you don't mind. Satya, in the different documents related to the earnings this quarter you have on product launches, et cetera, there's a discussion in there on the Microsoft launch of the Quantum Development Kit. Can you give us a bit of color on how you're thinking about quantum computing today, where the -- how soon the opportunity, where is it in the maturation? And then I have a follow-up for Amy.
Satya Nadella:
Sure. Thanks, Mark. So the way we think about our overall investment, I think of this as a systems investment because at the scale at which we operate, the Intelligent Cloud and the intelligent edge infrastructure, which you all track as Azure, you got to remember it's the core platform that's powering everything from our gaming ambitions to what we are doing with Microsoft 365, to what we are doing with Dynamics 365 and of course, our third-party business in Azure. So that's the core platform. And now when you think about the scale at which we operate, it is very important for us to make sure that every new breakthrough that happens in the system architecture that can improve efficiencies in what is distributed computing is something that we stay on the forefront of it. So that's why we have a very long-term view on Quantum, and the things that we did even in this last quarter is take things like the quantum simulator stuff and bring it to Azure. In fact, we are seeing very good adoption in scientific labs, in universities and some pharma companies and others who are looking at really building their quantum algorithmic promise long before the quantum computer cloud is real so that they are ready to be able to take advantage of that computing resource. So that's how we look at it, but you got to remember that before Quantum, there are many byproducts of a quantum effort that have significant implications on how we get more competitive, efficient in terms of providing computing to the world. So that's one of the reasons why you hear us talk about quantum as the long-term goal, but you can fully expect us to take a lot of learnings, advances in that roadmap and bring them to market earlier.
Mark Moerdler:
I really appreciate it. Amy, you gave a lot of color this quarter, but in the quarter, there was overall transactional weakness. Can you give us a little more color? Is there something structural driving it, U.S. government, China weakness? Were there just simply less contracts up for renewal? Or is it the cloud? Any additional data would be helpful.
Amy Hood:
Thanks, Mark, for the question. The only transactional weakness I felt in the quarter at all was what we covered, which was the OEM impact from the chip supply, which was about 1.5 points of growth on MPC, and the Office Consumer impact, which was secondary impact of the PC environment plus some execution challenges we had that I feel really good that we've gotten to the root of and will get handled in H2. Outside of that, our transactional execution was really precisely as we expected. Office Commercial actually had a pretty reasonable quarter given some of the impacts we had in Q1, a couple of points of impact of extra growth that we talked about. And the product and services KPI on prem and server was also quite good when we think about the balance and what that represents for hybrid demand. We continue to see good demand on DC -- sorry, data center modernization as well as some of the premium SKUs.
Operator:
Our next question comes from the line of Phil Winslow with Wells Fargo.
Philip Winslow:
Congrats on the great quarter. Just wanted to focus on Windows. Amy, I think you've guided to low single-digit growth in Windows OEM revenue for Q3. And just wondering if you can sort of help us bridge that because you also talked about inventory levels, Windows being low in the OEMs as well as some mix. So maybe kind of help us bridge the gap between your comments about maybe continued storage as a component but -- the revenue growth. And then the other side of Windows, the Commercial, obviously it's been super strong, but we're starting to lap some -- there's some pretty big growth numbers Q3, Q4 last year, and then, obviously, there's some accounting change with 606. Maybe give us some color there. So I guess, one, on the OEM side and then, two, on the commercial side.
Amy Hood:
Great. Thank you. On the OEM side, the way to think about those comments is we do expect inventory levels to likely remain low as we exit the next quarter as well. So think about there having -- because your -- we do expect chip supply to remain constrained. I don't expect to see any impact from changing inventory levels through the next quarter. So I would sort of remove that as one of the mechanisms you're thinking about on overall OEM demand. I do think what we will see in Q3 is we're expecting a little better performance in the Pro side of the market in terms of seeing growth there, and that's probably helping a little bit. To your second question on Office -- I'm sorry, on Windows Commercial overall, our real investment -- and you're right, we are starting to reach some tougher comparables. But a lot of that comparability, which you referenced, is due a little bit of how it's licensed, which is a lot of this is new and gets recognized more upfront in quarter. That's going to continue to have some lumpiness still as we go over the years. As that business continues to grow, it'll get less of that impact. The primary driver in terms of billings is how I tend to think about that, has been pretty consistent. It's been double-digit consistent growth. It tends to look a lot like our Office 365 motion. It's sold with Microsoft 365. It's about the selling motion of E3 and E5 that we talk about. If you could almost take out that 606 impact in the billings team to almost mirror the Microsoft 365 SKUs we sell.
Operator:
Our next question comes from the line of Jennifer Lowe with UBS.
Jennifer Lowe:
I appreciate getting the sort of visibility you have into the, as someone earlier alluded to, transactional businesses. It sounds like you feel pretty good or at least stable about the PC outlook for the remainder of this year. But given that Windows is a pretty material driver of profitability at Microsoft, if we do start to see a more protracted decline in PC unit sales and you think about your investments going out through the remainder of this calendar year, are there opportunities to sort of flex down the cost structure at this point to preserve profitability in margins? Or should we assume that much of the investments happening right now are really tied to the commercial cloud and some of the lower margin but higher opportunity businesses and maybe there isn't so much of an offset? Just how should we think about contingency planning if we do see a weaker -- an extended weakening in the global economic climate?
Satya Nadella:
Let me start, and Amy, you can add to it. See, first of all, I'd say the opportunity for our shareholders when they think about Microsoft has never been better. When I look at every business becoming a digital business and then take that opportunity and map that to our capability, we have the broadest platform of anyone in the tech sector to really help every customer in every country become that digital business. And we have the business model that aligns with them and their interests and the trust. And so therefore, from a secular perspective, we are all in on making sure that we invest in our commercial cloud as well as our investments in things like gaming and going after the opportunity that is there in front of us. And as you even think about Microsoft 365, the value proposition of Microsoft 365 transcends Windows and Office on Windows. We think about the relevance of our applications across all device sockets. We think about the security, identity management, information protection and all that value across all device sockets, so therefore, I feel very, very good about the product investments and the go-to-market investments we are making to really help our shareholders realize that growth potential that's available in what is going to be an increasingly digital world. And I'll let Amy answer.
Amy Hood:
Let me just add a little bit, Jennifer, when it comes to really your question around OEM. We know that the signals we get from especially our commercial customers is that there's a healthy demand for the value that exists in Windows 10. We're seeing it in terms of deployments on new and existing devices and the security and manageability value prop that comes with a modern device and the experiences that employers want their employees to have and be able to take advantage of, along with some of the end-of-support deadlines that we have talked about, there is still an opportunity for us to remain focused on and execute on through this calendar year. And I still feel quite good about that, including the signals we're getting in the market.
Operator:
Our next question comes from the line of Raimo Lenschow with Barclays.
Raimo Lenschow:
I wanted to focus on the data and database side of your business. We saw the acquisition this quarter of the Postgres company. If you think about the ecosystem around the world, a lot of the cloud guys are talking a lot about database. Can you kind of maybe talk a little bit what you see around Cosmos, the whole database offering that you have and what you see in terms of client adoption there?
Satya Nadella:
Yes, we feel very, very good about the data platform and the portfolio we have, whether it's on the relational side with obviously SQL and now Postgres support. And then our Cosmos DB has become the leading multi-model, multi-region database. And so therefore, I feel very, very good, as I said even earlier, whenever these customer digital transformation projects start, they start by really getting their data into shape. And what that means is you bring all the data in its native format. You need the full comprehensive platform and then the ability to able -- to do things like AI and analytics on top of all of this data. So our data platform growth as well as competitiveness is very good and increasing. And we're the only provider still who can do this in a hybrid way. That is the consistency between what happens at the edge to the cloud when it comes to data tier becomes even more important as edge scenarios become very, very real. So therefore, I feel very good about our data story in Citus, which is the company we just bought for the Postgres capability, is something that we are very excited about.
Operator:
Our next question comes from the line of Walter Pritchard with Citi.
Walter Pritchard:
Question on Azure and growth numbers this quarter were very strong. I'm wondering if you can talk about just your visibility into the growth in that business. A lot of that comes from enterprise agreements and commitments customers are making. Some of that's on sort of credits that they have to consume. I'm not sure if you're willing to give us sort of a growth kind of trajectory as you look out forward, but I think there's a lot of investor interest in terms of how much visibility [Technical Difficulty] your perspective.
Amy Hood:
Maybe I'll start, Satya. In terms of the Azure growth, most of the Azure growth is really driven by consumption. So this is about getting projects started, making those projects successful, making sure customers feel the value and get the value of their investment. And increasingly, that's why we've been talking a bit about the form of these contracts changing, larger commitments being made that are -- that land in bookings but not in unearned, right? So it's a bit different mechanism than you think about having in our standard EA, where it goes to the balance sheet and gets earned off. These are contracts that unless it is used and deployed and a customer gets value from, it does not land into the P&L. And so the part that looks a little bit more EA-like is the part we've talked about on a per-user basis, right? That's something you're going to deploy, whether that's EMS, is the best example. And so those have the characteristic you talk about, which is that it really comes from the EA and the recognition is more predictable. But on the IaaS and PaaS layer, that's about our execution each quarter and especially making an impact. The way that -- the only other way that, that Azure number, to think about it, is when we've talked about the Azure Hybrid Benefits that exist, those show up actually in the on-prem number, right, even if they ultimately get used on the Azure side. So there actually is some Azure Benefit revenue ultimately that shows "is on-prem."
Operator:
Our next question comes from the line of Mark Murphy with JPMorgan.
Mark Murphy:
Satya, in the last couple of quarters, you have announced a number of these large multiyear Azure wins with companies, including Walmart and Albertsons and Walgreens, as Keith mentioned earlier. I'm just curious whether you're sensing an amplified tailwind there due to Amazon's ambitions to actually compete with grocers and retailers and health care providers and other industries. And then, Amy, I am assuming that those wins are captured by this robustness that we're seeing in the commercial bookings growth, which is up 22%. But I guess, I don't understand if they're fully captured, if this is a consumption-based structure. Or are we only seeing a portion of those bookings if we look in the unearned revenue and in the KPI?
Satya Nadella:
Okay, I'll start. I mean, the first thing is to -- we need to have product truth and product competitiveness and capability to, first of all, play, and that's where I'll start. We have a very, very good compelling platform across our commercial cloud. That's what's really leading us to be able to do these types of partnerships that you referenced. It's clear that we also have a fantastic alignment of our business model with the interest of our customers. In other words, we want to make sure that we are, in fact, making our customers fully capable digital companies in their own right, whether they're in retail, whether they're in oil and gas, whether they're in health care because that's really what's in our long-term interest, which is to ensure that they have full digital capability, and then they'd use the subscriptions and the consumption capabilities of our cloud. And of course, that means we have a trusted relationship, which is a competitive advantage in a world where some of our competitors have more complex business models, where in some cases they give them platforms, in other cases where they compete with them or tax them. That's definitely something that I'm sure our customers pay attention to. But we are very focused on making sure that we have the right product that's competitive in the marketplace and then our business model that's long-term aligned with the interest of our customers, and we'll stay focused on it.
Amy Hood:
And to your second question, most of these larger contracts are showing up in that commercial bookings number, and we referenced that on these -- when we say the longer -- larger, longer-term contracts, that is where they show up. Very little shows up in unearned, and that's the distinction that we're starting to see in many of these Azure contracts. It will, as it gets used, go straight to that Azure revenue growth number on the P&L.
Operator:
Our next question comes from the line of Brad Reback with Stifel.
Brad Reback:
Satya, of late, you talked about Microsoft 365 being the new operating system, and I know you talked a bunch about that today. But as you think about going after the front-line worker, people you could not get to previously, how should we think about the TAM expansion from that from a seat standpoint?
Satya Nadella:
Yes, a good example of the first-line opportunity was something that you could have seen at NRF this January. We launched, for example, Teams for first-line workers, which had things like shift worker capabilities, secure messaging. One of the challenges in retail and in many other industries is what's that messaging tool that has actually got the security framework that they expect of any other enterprise tool as opposed to using one of these consumer messaging tools, which then all the liability is with the enterprise. So that's the opportunity we see, whether it's -- for all front line, whether it's in manufacturing, whether it's in retail, whether it's in healthcare. So that's the TAM expansion. So in other words, it can be -- start with Teams. It can start with some of our devices in the first-line worker. For example, one of the things that we see the most traction for HoloLens is with first-line workers. People in manufacturing and other in field service, where they were never issued a standard laptop or even a phone are being issued a HoloLens as their first computing device, and that's just because of the productivity it drives. So those are the kinds of TAM expansion we see across Microsoft 365.
Operator:
Our final question will come from the line of Alex Zukin with Piper Jaffray.
Aleksandr Zukin:
Satya, you guys reorganized the sales and customer service organization about 18 months ago quite substantially, and you're now seeing the benefits both around much larger deals and broader deals that we've discussed on this call for your products across the portfolio. I wanted to ask, as the deal complexity increases, are you seeing any impact to your sales cycles as a result? And is there any impact that you're seeing on sales cycles maybe not from that but from kind of the macro volatility that we've seen in the headlines?
Satya Nadella:
I mean, overall, a lot of our transformation, whether it's on the engineering side or on the marketing side or on the sales side, have all been driven by the opportunity we see with the broad platform capabilities we have across all of our commercial clouds, whether it's Azure or Dynamics 365 or Microsoft 365. So it is true that the deals are much broader, deeper. The relationships with the customers that we have now signed up with span a lot more of our capability and also drives a lot more of their own ambition. So for sure, the sales cycles are different. But at the same time, you've got to remember, at Microsoft, we do have a lot of different business that we do with the customers, which may include some things like refreshes of their on-premise infrastructure all the way to some very high-ambition digital transformation projects. So I would say we are well equipped to deal with that complexity and the variability of what our customers want us to be helping them with. And that's where a lot of the transformation we have done internally is helping us accelerate our Cloud business.
Amy Hood:
And I think the way we've seen this in the field is -- and our sales organization has been not unlike some of these Dynamics transactions or the Power platform transactions that require a fundamental understanding of business process and the changes you're trying to implement. Those do naturally have longer sales cycles. Azure has many of those same attributes at the higher end of the complexity and digital transformation Satya's talking about. And in these very large transactions, many of which we've been signing recently, where you'll see some of that volatility would be in bookings. But I think, in general, the goal is to have -- and continue to build on that business, but certainly, that would be where the "volatility" would show up.
Michael Spencer:
Okay. Well, thanks, Alex. That wraps up the Q&A portion of today's earnings call. Thank you for joining us, and we look forward to speaking with all of you soon.
Satya Nadella:
Thank you all.
Amy Hood:
Thank you.
Operator:
Thank you. This concludes today's conference. You may disconnect your lines at this time, and thank you for your participation.
Executives:
Michael Spencer - Microsoft Corp. Satya Nadella - Microsoft Corp. Amy E. Hood - Microsoft Corp. [0JNPYG-E Michael Spencer]
Analysts:
Heather Bellini - Goldman Sachs & Co. LLC Keith Eric Weiss - Morgan Stanley & Co. LLC Philip Winslow - Wells Fargo Securities LLC Raimo Lenschow - Barclays Capital, Inc. Jennifer Swanson Lowe - UBS Securities LLC Brad Alan Zelnick - Credit Suisse Securities (USA) LLC Walter H. Pritchard - Citi Investment Research (Europe) Mark R. Murphy - JPMorgan Securities LLC Ross MacMillan - RBC Capital Markets LLC Brad Robert Reback - Stifel, Nicolaus & Co., Inc.
Operator:
Greetings, and welcome to the Microsoft Fiscal Year 2019 First Quarter Earnings Conference Call. As a reminder, this conference is being recorded. It is now my pleasure to introduce your host, Mike Spencer, General Manager, Investor Relations. Thank you. You may begin.
Michael Spencer - Microsoft Corp.:
Good afternoon and thank you for joining us today. On the call with me are Satya Nadella, Chief Executive Officer; Amy Hood, Chief Financial Officer; Frank Brod, Chief Accounting Officer; and Carolyn Frantz, Deputy General Counsel and Corporate Secretary. On the Microsoft Investor Relations website, you can find our earnings press release and financial summary slide deck which is intended to supplement our prepared remarks during today's call and provides a reconciliation of differences between GAAP and non-GAAP financial measures. All growth comparisons we make on the call today relate to the corresponding period of last year, unless otherwise noted. We will also provide growth rates in constant currency when available as a framework for assessing how our underlying businesses perform, excluding the effect of foreign currency rate fluctuations. Where growth rates are the same in constant currency, we will refer to the growth rate only. We'll post our prepared remarks to our website immediately following the call until the complete transcript is available. Today's call is being webcast live and recorded. If you ask a question, it will be included in our live transmission, in the transcript and in any future use of the recording. You can replay the call and view the transcript on the Microsoft Investor Relations website. During this call, we will be making forward-looking statements, which are predictions, projections or other statements about future events. These statements are based on current expectations and assumptions that are subject to risks and uncertainties. Actual results could materially differ because of factors discussed in today's earnings press release, in the comments made during this conference call and in the Risk Factors section of our Form 10-K, forms 10-Q and other reports and filings with the Securities and Exchange Commission. We do not undertake any duty to update any forward-looking statement. And with that, I'll turn the call over to Satya.
Satya Nadella - Microsoft Corp.:
Thank you, Mike, and thanks to everyone on the phone for joining. We're off to a very strong start in fiscal 2019, delivering record revenue and profit. Every organization today needs tech intensity to compete and grow in an increasingly digital world. There are two aspects to this. Think of it as a simple equation. First, every organization needs to be a fast adopter of best-in-class technology, second, they'll need to build their own proprietary digital capability. Our cloud platforms and tools enable our customers to build tech intensity, while ensuring we're addressing their tough questions around trust, both trust in technology and trust that they have a partner whose business model is aligned to their success. No customer wants to be dependent on a provider that sells them technology on one end and competes with them on the other. Getting this equation right is key to their success going forward. Microsoft is uniquely positioned to help. Now I'll briefly highlight how we are innovating across our solution areas. A little over a year ago, we introduced Microsoft 365 to help organizations of all sizes empower their employees in the modern workplace. Today it's a multi-billion dollar business that gives our customers a path to the cloud and broadens our reach with new and under-penetrated markets. Customers from large multinationals like Eli Lilly to Rio Tinto first-line field workers to small businesses that are all choosing Microsoft 365. Cybersecurity is a central challenge. Microsoft Security differentiation is based on two things
Amy E. Hood - Microsoft Corp.:
Thank you, Satya, and good afternoon everyone. This quarter revenue was $29.1 billion, up 19% and 18% in constant currency. Gross margin dollars increased 18%. Operating income increased 29% and 28% in constant currency and earnings per share was $1.14, increasing 36% and 33% in constant currency, another quarter of double-digit revenue and operating income growth drove a record start to the fiscal year. We saw strength across each of our segments with strong sales execution by our partners and sales teams. Customer demand for our hybrid and cloud offerings drove the quarter and we continued to benefit from favorable macroeconomic and IT spending trends. Now to our commercial business. As a reminder, starting this quarter, the commercial portion of LinkedIn is included in these metrics. Our commercial revenue annuity mix increased 1 point year-over-year to 90%. Commercial unearned revenue was $27.3 billion, growing 22% and 21% in constant currency, in line with expectations. On an expiry base that was roughly flat year-over-year, commercial bookings were better than expected and increased 15% and 16% in constant currency, benefiting from larger long-term Azure contracts, growth in Azure consumption overages and pay-as-you-go contracts and strength in on-premises revenue. These contract types impact bookings, reported revenue and unearned revenue in different ways. Let me explain. First, under ASC 606, hybrid and on-premises offerings drive bookings growth and more in-period revenue recognition. Therefore, there's less impact on unearned revenue. Second, growth in Azure consumption overages and pay-as-you-go contracts drive bookings growth and in-period revenue, but have little impact on unearned revenue. And finally, long-term Azure contracts drive significant bookings growth, but have a smaller impact on in-period revenue and unearned revenue. The inclusion of LinkedIn results was immaterial to the growth rates of commercial unearned and commercial bookings. Commercial cloud revenue was $8.5 billion, growing 47% and 46% in constant currency with strong performance in the U.S., Western Europe and the UK. Commercial cloud gross margin percentage increased 4 points to 62%, driven again by significant improvement in Azure gross margin. Company level, gross margin percentage was 66%, down slightly year-over-year, with sales mix shift to gaming and commercial cloud. FX increased overall company and Productivity and Business Processes revenue by 1 point, in line with guidance. The impact to Intelligent Cloud and More Personal Computing revenue was immaterial, 1 point less favorable than expected. FX impact was immaterial to COGS and operating expenses, about 1 point less favorable than expected. Even with that headwind, operating expenses grew 8%, in line with expectations. Our engineering and sales capacity investments in large growing markets continue to deliver differentiated value for our customers, while generating material operating income leverage. This quarter, we increased operating margin nearly 3 points year-over-year. Now to the segment results. Revenue from Productivity and Business Processes was $9.8 billion, increasing 19% and 18% in constant currency, ahead of expectations, driven by both the on-premises and cloud businesses. Office commercial revenue grew 17% and 16% in constant currency, driven by continued Office 365 commercial growth and approximately 3 points of growth from increased demand ahead of a price increase with the launch of Office 2019. Office 365 commercial revenue grew 36% and 35% in constant currency, with installed base expansion across all customer segments and ARPU growth as customers shift to E3 and E5 workloads. Office 365 commercial seats grew 29%, and in line with last quarter, benefited from strong performance of our Microsoft 365 academic offers. Office consumer revenue increased 16% and 17% in constant currency, driven by growth in Office 365 subscription revenue and approximately 5 points of growth from increased channel demand ahead of a price increase with the launch of Office 2019. Office 365 consumer subscribers grew to 32.5 million. Dynamics revenue grew 20%, including a few points from a greater mix of contracts with higher in-period recognition under ASC 606. Dynamics 365 grew 51% and 49% in constant currency. LinkedIn revenue increased 33% with strong execution across all businesses. Segment gross margin dollars grew 18% and 17% in constant currency and gross margin percentage declined slightly year-over-year as cloud mix offset LinkedIn and Office 365 margin expansion. Operating expenses increased 7% and 8% in constant currency with ongoing investments in LinkedIn, cloud engineering and commercial sales capacity to support top-line growth. Operating income increased 29% and 27% in constant currency. Revenue from Intelligent Cloud was $8.6 billion, increasing 24%, better than anticipated, driven by demand for our hybrid offerings. Server products and cloud services revenue grew 28%. Azure revenue increased 76%, in line with our expectations with strong growth across both consumption and per-user base businesses. Our on-premises server business grew 10% and 9% in constant currency, driven by continued demand for premium versions and hybrid solutions, as well as increased demand ahead of Q2 price increases for certain versions of our server products. Enterprise services revenue grew 6% as growth in Premier Support Services and Microsoft Consulting Services was partially offset by a decline in custom support agreements for Windows Server 2003. Segment gross margin dollars increased 28% and 27% in constant currency. Gross margin percentage increased year-over-year as material improvement in Azure gross margin percentage offset the growing mix of Azure IaaS and PaaS revenue. Operating expenses increased 19% and 20% in constant currency, driven by ongoing investments in cloud and AI engineering and commercial sales capacity. Operating income grew 37% and 35% in constant currency. Now to more Personal Computing. Revenue was $10.7 billion, increasing 15% with significantly better than expected results in gaming. Gaming revenue increased 44% and 45% in constant currency with better than expected results across both software and services and hardware. Xbox software and services revenue grew 36%, with continued strength from a third-party title. Xbox hardware revenue grew 94% and 96% in constant currency with earlier than expected sell-in of holiday hardware bundles. In Windows, we saw healthy Windows 10 commercial deployments as the OEM ecosystem continued to benefit from customer demand for modern and secure software and hardware. OEM Pro revenue grew 8%, a few points ahead of the commercial PC market from a higher mix of premium licenses. Windows commercial products and cloud services revenue increased 12%. In consumer, OEM non-Pro revenue declined 5%, below the consumer PC market with continued pressure in the entry-level price category. Inventory levels were within the normal range. Search revenue ex-TAC increased 17%, driven by Bing rate growth and increased volume in U.S. and international markets. In Surface, revenue grew 14%, driven by Surface Book 2 and Surface Go. Segment gross margin dollars grew 10% and gross margin percentage decreased due to sales mix to our lower-margin gaming business. Operating expenses declined 1%. As a result, operating income grew 23%. Now back to our total company results. As expected, capital expenditures including financed leases were up sequentially to $4.3 billion, driven by ongoing investment to meet demand for our cloud services. Cash paid for property, plant and equipment was $3.6 billion. Free cash flow was $10.1 billion and decreased 2% year-over-year due to higher capital expenditures in support of our cloud business. Cash flow from operations increased 10% year-over-year with strong cloud billings and collections, partially offset by our first annual TCJA payment of $1.5 billion. Excluding the TCJA payment, free cash flow grew 12% and operating cash flow grew 22%. Other income was $266 million, higher than anticipated, due to realized gains in the recording of mark-to-market gains under the new accounting rules for financial investments. Our effective tax rate was 14%. As a reminder Q1 and Q3 rates are impacted by the volume of equity vest during those quarters. This Q1, the impact was a bit more than expected due to the movement of our share price within the quarter. And finally, in line with our continued commitment, we returned $6.1 billion to shareholders through dividends and share repurchases, an increase of 27% year-over-year. Now let's turn to our outlook. Given that we expect the GitHub acquisition to close shortly, my commentary includes the full impact of the deal including purchase accounting, integration and transaction-related expenses based on our current understanding of the purchase price allocation and related deal accounting. We continue to expect the deal to be minimally dilutive to FY 2019 and FY 2020 EPS on a non-GAAP basis and accretive to FY 2020 operating income on a non-GAAP basis. For Q2, first FX. Assuming current rates remain stable, we expect no impact to revenue growth. FX should decrease COGS and operating expense growth by approximately 1 point. Second, our commercial business. We expect another quarter of healthy performance with solid bookings growth. Commercial unearned revenue is expected to grow approximately 19% year-over-year even with the ongoing shift toward the cloud contracts discussed earlier. Commercial cloud gross margin percentage should continue to improve on a year-over-year basis though at a more moderated rate than prior years given the continued mix of revenue toward Azure consumption-based services. Margin improvement will continue to vary on a quarterly basis driven by revenue mix, seasonality and the timing of infrastructure spend. Third, we expect ongoing year-over-year growth in capital expenditure as we support growing demand. Given infrastructure spend timing, Q2 CapEx should be roughly in line with Q1. Now to our segment guidance. In Productivity and Business Processes, we expect revenue between $9.95 billion and $10.15 billion. Office commercial and Dynamics should continue to exhibit double-digit growth, driven by strong cloud performance but with some moderation due to the on-premise drivers discussed earlier. Office consumer will see continued momentum in new subscribers but overall revenue growth will be negatively impacted as channel inventories normalize. LinkedIn revenue growth should remain healthy though on a stronger prior-year comparable. For Intelligent Cloud, which includes GitHub, we expect revenue between $9.15 billion and $9.35 billion. In Azure, we expect healthy growth across our consumption and per-user base businesses though per-user services growth will moderate given the size of the installed base. In More Personal Computing, we expect revenue between $12.8 billion and $13.2 billion. OEM Pro revenue growth should be in line with the commercial PC market. As a reminder, prior year comparables strengthened throughout the remainder of the year. In Windows commercial products and cloud services, we expect continued strength, as well as the benefit of a low prior-year comparable. And for OEM non-Pro, we expect similar dynamics to Q1. In Surface, revenue growth should accelerate, with the impact of recently launched devices including Surface Pro 6 and Surface Laptop 2. Search ex-TAC results should be similar to Q1 with durable growth in rate and volume. In gaming, we expect revenue growth to moderate due to a prior year comparable that included the launch of Xbox One X. Software and services growth should be similar to Q1, with continued benefit from a third-party title plus overall platform strength. Now back to our company results. We expect COGS of $12.2 billion to $12.4 billion and operating expenses of $9.8 billion to $9.9 billion. Other income and expense should be approximately $50 million as interest income and investment gains are partially offset by interest expense. And finally we expect our Q2 effective tax rate to be slightly above the full year estimate of 17%. Now a few comments on the fiscal year. First FX. Assuming current rates remain stable, we expect a 1 point headwind to full-year revenue growth with any benefit in H1 offset in H2. FX should decrease COGS and operating expense growth by approximately 1 point. Second, operating expenses. We remain unchanged in our commitment to invest in strategic priorities that are key to driving long-term value creation. With the addition of GitHub as a strategic priority, we now expect operating expenses to grow roughly 8%. Growth excluding GitHub is expected to be in line with our prior guidance of roughly 7%. Third, on operating margin. Even with the full GAAP impact of GitHub purchase accounting now included in our guidance, we continue to expect our operating margin to be up slightly year-over-year. Margin leverage is a direct result of our focused investments in the right technology trends coupled with consistent execution. For CapEx, we continue to expect the growth rate for the year to moderate even as we meet demand for our cloud services. Regarding the GitHub acquisition, we remain committed to an incremental share buyback beyond the normal quarterly pace, though it's expected to fully offset stock consideration issue in the transaction by the end of the fiscal year. And finally, we continue to expect the full year effective tax rate to be roughly 17% with quarterly variability. And with that, Mike, let's go to Q&A.
[0JNPYG-E Michael Spencer]:
Thanks, Amy. We'll now move over to Q&A. Operator, can you please repeat your instructions?
Operator:
Thank you. Our first question is coming from the line of Heather Bellini with Goldman Sachs. Please proceed with your question.
Heather Bellini - Goldman Sachs & Co. LLC:
Great. Thank you very much for the question. Amy and Satya, if I look at your Intelligent Cloud segment, and in particular the server products and cloud services, those continue to defy gravity a little bit here. And I'm just wondering if you could just give us a sense of how much may be the pricing changes that went into effect at the beginning of the quarter that you're in now might have helped drive spending last quarter ahead of them going into effect. But also, can you share with us how the Azure Hybrid Benefit message might also be impacting Azure growth rates? Thank you.
Satya Nadella - Microsoft Corp.:
Sure. Thanks Heather for the question. I'll start and then Amy you can add. I mean, I think what you're fundamentally seeing in that overall KPI is what I think are two major advantages we have. One is an architectural technology advantage around hybrid, right. So we don't think of hybrid as some stopgap as a move to the cloud. We think about it's the coming together of distributed computing where the cloud and the edge work together for not just the old workloads, but most importantly for new workloads. And that's where we are seeing some very significant good feedback loops and shaping even our future road map. And this is a place where we are leading. The second thing, as you pointed out in your question, is we have a business model advantage. The Azure benefits are things both for Windows Server as well as for SQL which I think are very, very unique to us and you see that. So the combination of the technology advantage and the business model advantage is what I see in the results, whether it's the standalone Azure growth, which is what we expected and it's very strong and the server KPI is even stronger. So I think that's at least how I would answer that question.
Amy E. Hood - Microsoft Corp.:
And to your specific question, Heather, on the impact of some of the price increases that went into effect in Q2, I'd say it's a couple of points. So I would not sort of over-rotate on that topic. The overall number, even if you take a couple points off that 28% is a very good performance, that I believe to Satya's point, is the impact you've seen of the very aligned technology road map on the architecture plus a business model that matches it.
Heather Bellini - Goldman Sachs & Co. LLC:
Great. Thank you very much.
Michael Spencer - Microsoft Corp.:
Thanks, Heather. Operator, we'll take the next question please.
Operator:
Thank you. The next question is coming from the line of Keith Weiss with Morgan Stanley. Please proceed with your question.
Keith Eric Weiss - Morgan Stanley & Co. LLC:
Excellent. Thank you for taking the question and very nice quarter guys. I wanted to dig into capital efficiency here around your cloud assets a little bit. This quarter you talked about Azure gross margins coming in, sort of continuing to improve really nicely. CapEx came in. I mean the growth there is slowing a little bit. Can you talk to us about sort of what's kind of driving that? Is it sort of the move to higher-level services so you get like better pricing against the capital? Is this sort of you're just not sort of pouring down as much cement, if you will, in terms of database expansion? Is it like better productivity of the core sort of compute stuff? Like can you help us understand sort of how capital intensity is trending in that Azure in particular but more broadly in the cloud businesses?
Satya Nadella - Microsoft Corp.:
It's a great question, Keith. I would say the way we think about our capital efficiency and I in fact added that even to my commentary this time, which is we're building this intelligent cloud, intelligent edge platform to span everything, not only the Azure business but also the future of game streaming to what we are doing at Microsoft 365 or Dynamics 365. For the first time, what you see across Microsoft is really one platform which spans all of these businesses and all of the margin structures that are there represented in it. So that's where if you think about the thing that Amy and I focus a lot on is the capital efficiency end-to-end in that context versus getting caught up in even the capital efficiency as measured by any one of these individual pieces, because we think that's what Microsoft's uniqueness long term lies. But that said on Azure, you're absolutely right. What you are seeing is two things. One is things like the Azure Hybrid Benefits as well as the higher-level services that create I think uniqueness both as well as good margins long term. I mean, especially on the database side is one place where I would say from a year-over-year worth of progress, whether it's just Azure database by itself. I mean that service with full compatibility with SQL Server is a fantastic value proposition for our customers who have huge estates whether it's the Data Warehouse that's become very, very competitive, the Data Lake. And Cosmos DB I think is very unique in its capability. So that's one place where as you know, any AI project first starts with data, and that's one place where we are seeing good traction.
Michael Spencer - Microsoft Corp.:
Thanks, Keith. Operator, we'll move to the next question.
Operator:
Thank you. The next question is coming from the line of Philip Winslow with Wells Fargo. Please proceed with your question.
Philip Winslow - Wells Fargo Securities LLC:
Hey. Thanks, guys, for talking my question and congrats on another great quarter. I just wanted to focus in on Office. Obviously, Amy, you called out some of the positives from the price increase that's coming up. But if I look at just Office 365 both commercial and consumer, just continued just strong growth on both those two. And especially on the commercial side, there's still that gap between seat growth and revenue growth. So if you kind of just think where you are and I guess in terms of just sort of the life cycle here and obviously, we've got multiple SKUs, maybe just kind of give us an update of how you're sort of think about where you stand and then especially as you think about the full year here, how you sort of expect these metrics to progress?
Amy E. Hood - Microsoft Corp.:
Sure. And I'm actually going to expand my comments a little bit because the sales motion is really broader than Office 365. The sales motion is really about Microsoft 365. And what that encompasses is both the Office 365 value proposition, but also our management and security value proposition with EMS as well as Advanced Threat Protection and Windows value that shows up in that Windows commercial services KPI. So the bucket of those together, what we're seeing is many of the workloads and movement to E3 within Microsoft 365 and to E5 continue to have good pull. There's great customer demand for the value that comes in security and analytics, in meetings, in voice, in collab. And I think when you look at the value, I think we feel good about the opportunity to continue to move these users including new first-line or frontline users that we've not had access before. We got room on user growth, which you continue to see that number go up across segments. And we've got room in ARPU, which you've continued to see us have. So in many ways your question shows itself in Office, but the trends are the same if you look at EMS growth or if you were to look at that Windows commercial growth number.
Satya Nadella - Microsoft Corp.:
And I'd just add that the seat growth as well as the ARPU growth, one of the things even in spite of the success we may have achieved in the past, we never were that successful in penetrating with all of our workloads when it comes to small business and definitely across the globe. So that's another dimension that you see play out as well.
Philip Winslow - Wells Fargo Securities LLC:
Awesome. Thanks.
Michael Spencer - Microsoft Corp.:
Great. Thanks, Phil. Yeah, thanks, Phil. Operator, we'll move to the next question please.
Operator:
Thank you. The next question is coming from the line of Raimo Lenschow with Barclays. Please proceed with your question.
Raimo Lenschow - Barclays Capital, Inc.:
Hey, thanks for taking it. Satya, can you focus on gaming for a little bit? With the xCloud you kind of announced something that the whole industry have kind of been dreaming about as like the Holy Grail where you want to go eventually have it all in the cloud, delivered from the cloud and subscription service. Can you talk a little bit about the innovation that is involved in you being able to starting to deliver that now? Thank you.
Satya Nadella - Microsoft Corp.:
Sure. But before I get to streaming, the thing that I'll say is most critical when you think about gaming is having a platform where the gamers are already there. That means you need to have a platform that has a community around it and monetize as well. So when you see some of the KPIs and some of the strength you saw in quarter, that's the foundation of Xbox. Xbox has the key gaming community and the monetization capabilities. Whether it's first-party games or third-party games, we are best-in-class in that monetization and that's what's reflected in the results. So given that structural position, we are going to make sure that we keep increasing the strength of the community. You see that already with Minecraft going to all platforms and that increasing the intensity of the community and you'll see us do more of that. Obviously, bringing Game Pass to even the PC is going to be a big element of that. And then streaming is just a natural sequence of it. And the advantage we have with streaming is, we have a massive cloud advantage. And so we're going to bring obviously what we're doing with Azure, Azure networking, all to bear in ensuring that Xbox and xCloud is one of the best workloads for it. So that's how I see it. It, of course, will increase our reach, but what I am most excited about is the core content and community and the platform we have for monetizing that usage. And that I think is really what gives us even the permission to think about streaming.
Raimo Lenschow - Barclays Capital, Inc.:
Okay. All right. Thank you.
Michael Spencer - Microsoft Corp.:
Great. Thanks, Raimo. Operator, we'll please move to the next question, please.
Operator:
Thank you. Our next question is coming from the line of Jennifer Lowe with UBS. Please proceed with your question.
Jennifer Swanson Lowe - UBS Securities LLC:
Great. Thank you. I know you mentioned GitHub is closing soon. It's obviously not closed yet. But given you've got a few months under your belt now since it was announced and an opportunity to solicit some feedback from the developer communities that maybe aren't using Microsoft technologies on a regular basis, but are very active with GitHub, do you have a sense yet of what the opportunities might be to do outreach to those developers that might be working closely with competing platforms? And how closely you can kind of hug them into the Microsoft ecosystem versus just leaving GitHub as sort of a self-sustaining entity now that you have a little bit more opportunities to discuss that with customers in the field?
Satya Nadella - Microsoft Corp.:
Sure. First of all, thank you for the question. We're very excited about GitHub closing. And quite frankly, primarily I'm excited because for us, as I've always said, GitHub is not a means to some other end. It's an end on to its own, which is, we've always cared about developer and developer productivity and especially at a time like this when there are more developers outside of the tech industry as the world goes digital. We think this is perhaps one of the big SaaS opportunities going forward. And so therefore that's why we want to ensure that everything we do and the number one priority for Nat and team at GitHub will be all about maintaining that GitHub community, the ethos around developers at the core. That said, I think we will do what is necessary to make sure that our products and services that are on Azure or elsewhere, our tooling, which are already many open source projects on GitHub, we do a good job of earning that developer trust and developer adoption. But we are very grounded in the fact that it has to be earned and not something that we will inherit because of being owners of GitHub. The second thing I'll also mention is that, to me the opportunity to win, I would say, new class of developers, we are making progress. In fact, this morning I was reading a news article in Hacker News, which is a community where we have been working hard to make sure that Azure is growing in popularity. And I was pleasantly surprised to see that we have made a lot of progress, in some sense, that at least basically said that we are neck to neck with Amazon when it comes to even elite developers as represented in that community. So we have more work to do, but we're making progress on all dimensions.
Jennifer Swanson Lowe - UBS Securities LLC:
Great. Thank you.
Michael Spencer - Microsoft Corp.:
Thanks, Jen. Operator, we'll move to the next question, please.
Operator:
Thank you. The next question is coming from the line of Brad Zelnick with Credit Suisse. Please proceed with your question.
Brad Alan Zelnick - Credit Suisse Securities (USA) LLC:
Thanks very much and congrats on a great start to the year. Amy, in your comments, you cited the continued benefit from a strong IT spending environment and it's very clear from your results there's a lot of Microsoft-specific success and execution happening here as well. But as you look at your pipelines and all the various signals you see in the market, do you have a view on how long the environment persists and what are the indicators that give you confidence?
Amy E. Hood - Microsoft Corp.:
Thanks, Brad, for the question. In general, the way I tend to look at this is the interactions we have with customers and the markets we're in and do we feel like they're expansive. And so, when I look at the businesses that we've built and the businesses we're investing in and do I feel like this needs for tech intensity that Satya talked about, that will ultimately drive the desire and need for customers to adopt technology, we're in the right places. And that's the signal actually we hear back from customers, whether that is Microsoft 365, Dynamics 365 and a new worldview on what business processes and business applications can look like. Whether it's frankly our views on gaming that Satya just discussed, I feel like the signal we're hearing is that we're in the right part of the market with customer-focused value that can deliver a high ROI to them, no matter what that IT budget looks like. And so I think as long as we focus on providing that value, we'll feel good about our opportunity to both grow and take share in the market.
Brad Alan Zelnick - Credit Suisse Securities (USA) LLC:
Fantastic. Thank you.
Michael Spencer - Microsoft Corp.:
Thanks, Brad. Yeah, thanks Brad. Operator, we'll please move to next question.
Operator:
Thank you. The next question is coming from the line of Walter Pritchard with Citi. Please proceed with your question.
Walter H. Pritchard - Citi Investment Research (Europe):
Thanks. Amy, I'm wondering if you could talk about Azure, the outlook for the year. I know growth rate's been a bit volatile. I think you had a pretty strong Q4 including (45:02) that business. Maybe you could help us understand relative to the growth we're seeing right now how you expect the Azure trajectory to play out for the year?
Amy E. Hood - Microsoft Corp.:
Sure. Let me spend a couple minutes on that. We actually saw better bookings in Q1 again on Azure, as I mentioned, just like we did in Q4. And so obviously that's certainly encouraging as we look on a go-forward basis for the rest of the year. But as I think about – I tend to focus as you know on the all-up server and product KPI because the Azure hybrid benefits that exist with Windows Server and SQL Server are really valuable to customers if they want to move to Azure on their own terms, is the single best value proposition to a customer to make a commitment there. And so, if we start to focus on one number or the other, I think we're missing the fact that our customer method and go-to-market is actually through the overall product portfolio. And so, I tend to probably as you might imagine be more confident than I was in coming out of Q4 with a strong Q1 in that overall hybrid demand and Azure signal plus good Azure bookings when I talked about my confidence in high teens growth in that KPI for the rest of the year.
Walter H. Pritchard - Citi Investment Research (Europe):
Great. Thank you, Amy.
Michael Spencer - Microsoft Corp.:
Thanks, Walter. Operator we'll take the next question please.
Operator:
Thank you. Our next question is coming from the line of Mark Murphy with JPMorgan. Please proceed with your question.
Mark R. Murphy - JPMorgan Securities LLC:
Thank you, and I will add my congrats. Amy, last quarter you had mentioned that you could see increased volatility in time, in commercial bookings growth as you were talking about the commitments were increasing to larger and longer-term agreements. But this quarter, the ex-free portfolio was flattish and yet your commercial bookings grew 16%. I think presumably a very powerful performance with the renewals, the expansions and the new bookings, and I don't think you repeated that comment about bookings volatility in the same way. So I'm just curious, maybe could you help us connect the dots on that performance and also the potential for volatility in either direction going forward?
Amy E. Hood - Microsoft Corp.:
Sure, thank you. That's a great question. You will see volatility in the bookings number for the reasons we've laid out before, the changing expiry base, but also large contracts and commitments done by Azure. And to your point, we actually saw it this quarter because we again saw a quite good performance in some of these larger long-term Azure contracts which added on a flat expiry base to that 15% bookings growth, which was good. And so what that means is, you'll see some volatility in that and you're also going to see some volatility in commercial unearned, specifically because whenever you see hybrid strength, it won't land as much in unearned. So as the business gets bigger and we do bigger and larger deals and some of them are on-prem and some of them are in Azure, you're going to see volatility frankly in both of those. But what I try to do is think about the impact of all the key data points which is how did we do in-quarter, how did we do on the unearned revenue on the balance sheet and how did we do in overall bookings. And if I triangulate between all those three, just like I did in Q4, I feel really good about our commercial performance.
Mark R. Murphy - JPMorgan Securities LLC:
Thank you.
Michael Spencer - Microsoft Corp.:
Great. Thanks, Mark. Operator, we'll move to the next question please.
Operator:
Thank you. The next question is coming from the line of Ross MacMillan with RBC Capital Markets. Please proceed with your question.
Ross MacMillan - RBC Capital Markets LLC:
Thanks so much. Maybe two for Amy. Just first on that KPI of Azure plus server products, that high teens number was obviously a lot better this quarter. But is that still the framework for the year? And then actually on Windows, we've seen such elevated strength on the Pro side, I think because of the corporate Win 10 cycle. And I wondered if you could just, as we think about the back half of the current fiscal year and we come up against some tougher comps, I wondered if you could just help us sort of think through that and how we should think about the puts and takes on that refresh cycle? Thanks.
Amy E. Hood - Microsoft Corp.:
Sure. On the first question on the server and product KPI, obviously the strong performance this quarter gives me higher confidence in my commitment to high teens growth in that number. But I'll update that generally longer in the quarter and will give me through Q2 before I make a longer commitment. And then separately on Windows 10 and the strength we've seen in OEM Pro, and I would also say it mirrors in some ways you're also going to see some of that growth and strength in Windows commercial, so let me answer them a bit together. The Windows 10 Pro strength and I think commercial strength we've seen, we continue to see good signs on the commercial refresh, really security, manageability of modern hardware and software together continues to be a good signal for us. We continue to watch the end of support. It's really critical for us for customers to have a terrific experience as we upgrade them and ask them to move to Windows 10 with a lot of value. That end of support is about five quarters away, so we'll continue to expect good signal and good demand in that Pro segment. And it should, to your point, match increasingly the market and we do get to some slightly bigger comps in H2 which I would agree with. But I don't want to diminish the signal because the signal is demand is very good for Windows 10 and upgrades in modern hardware when they realize the benefits. And so even if you have a tougher comp, I think the demand signal and our opportunity to continue to sell Microsoft 365 in that process and then upgrade to Office 365 as they do deployments is a big opportunity for us to excel.
Ross MacMillan - RBC Capital Markets LLC:
Thanks so much.
Michael Spencer - Microsoft Corp.:
Great. Thanks, Ross. Operator, this will be our last question. We'll take it now please.
Operator:
Thank you. Our final question is coming from the line of Brad Reback with Stifel. Please proceed with your question.
Brad Robert Reback - Stifel, Nicolaus & Co., Inc.:
Okay, thanks very much. Maybe one for Satya. Satya, as you think about the Dynamics business going forward, how do you weigh the potential need to do a larger acquisition there versus just organic development or small tuck-ins? Thanks.
Satya Nadella - Microsoft Corp.:
Yeah. I mean overall, I feel very, very good about the opportunity ahead in business applications for us. And I think about the combination of both Dynamics 365 as well as what we're doing on the LinkedIn side. They all represent our participation in business applications. And the thing that I – what's happening out there in the marketplace is, as things become more digital, there is in fact more need for business process automation. At the same time, there is a need for the application suite to be built very differently. And that's where I think we have an architectural advantage again with Dynamics 365. It's much more modular, it's modern, it's extensible with this power platform that gives us the ability to do things for customers and serve them in ways that is very differentiated. So that's our primary focus. We'll always look at opportunities outside. But in a time when there is a real fundamental shift in the category when it comes to both business models and technology, we feel we're well positioned to ride that.
Brad Robert Reback - Stifel, Nicolaus & Co., Inc.:
Great. Thanks very much.
[0JNPYG-E Michael Spencer]:
Thanks, Brad. That wraps up the Q&A portion for today's earnings call. Thank you for joining us today and we look forward to speaking with all of you soon. You can find additional details at the Microsoft Investor Relations website.
Satya Nadella - Microsoft Corp.:
Thank you all.
Amy E. Hood - Microsoft Corp.:
Thanks all.
Satya Nadella - Microsoft Corp.:
Thank you.
Operator:
Ladies and gentlemen, this concludes today's conference. Again we thank you for your participation and you may disconnect your lines at this time.
Executives:
Michael Spencer - General Manager, IR Satya Nadella - Chief Executive Officer Amy Hood - Chief Financial Officer Frank Brod - Chief Accounting Officer Carolyn Frantz - Deputy General Counsel and Corporate Secretary
Analysts:
Keith Weiss - Morgan Stanley Karl Keirstead - Deutsche Bank Heather Bellini - Goldman Sachs Mark Moerdler - Bernstein Research Walter Pritchard - Citi Phil Winslow - Wells Fargo Lionel Renshaw - Barclays Gregg Moskowitz - Cowen & Company Keith Bachman - Bank of Montreal Mark Murphy - JP Morgan
Operator:
Greetings and welcome to the Microsoft Fiscal Year 2018 Fourth Quarter Earnings Conference Call. At this time all participants are in a listen-only mode. A question-and-answer session will follow the formal presentation. [Operator Instructions] As a reminder, this conference is being recorded. It is now my pleasure to introduce your host, Michael Spencer, General Manager, Investor Relations. Thank you sir. You may begin.
Michael Spencer:
Good afternoon, and thank you for joining us today. On the call with me are Satya Nadella, Chief Executive Officer, Amy Hood, Chief Financial Officer, Frank Brod, Chief Accounting Officer, and Carolyn Frantz, Deputy General Counsel and Corporate Secretary. On the Microsoft Investor Relations website, you can find our earnings press release and financial summary slide deck, which is intended to supplement our prepared remarks during today’s call and provides reconciliation of differences between GAAP and non-GAAP financial measures. Unless otherwise specified, we will refer to non-GAAP metrics on the call. The non-GAAP financial measures provided should not be considered as a substitute for, or superior to, the measures of financial performance prepared in accordance with GAAP. They are included as additional clarifying items to aid investors in further understanding the Company’s fourth-quarter performance in addition to the impact that these items and events had on the financial results. All growth comparisons we make on the call today relate to the corresponding period of last year unless otherwise noted. We will also provide growth rates in constant currency, when available, as a framework for assessing how our underlying businesses performed, excluding the effect of foreign currency rate fluctuations. Where growth rates are the same in constant currency, we will refer to the growth rate only. We will post our prepared remarks to our website immediately following the call until the complete transcript is available. Today’s call is being webcast live and recorded. If you ask a question, it will be included in our live transmission, in the transcript, and in any future use of the recording. You can replay the call and view the transcript on the Microsoft Investor Relations website. During the call, we will be making forward-looking statements which are predictions, projections, or other statements about future events. These statements are based on current expectations and assumptions that are subject to risks and uncertainties. Actual results could materially differ because of factors discussed in today’s earnings press release, in the comments made during this conference call, and in the risk factor section of our Form 10-K, Forms 10-Q, and other reports and filings with the Securities and Exchange Commission. We do not undertake any duty to update any forward-looking statement. And with that, I’ll turn the call over to Satya.
Satya Nadella:
Thank you, Mike, and thanks to everyone on the phone for joining. I’m proud of our strong results this quarter and even more proud of what we have accomplished over the last 12 months. We delivered more than $110 billion in revenue for the full year with double digit topline and bottom line growth. And our commercial cloud business surpassed more than $23 billion in revenue for the year with gross margin expanding to 57%. The strength of our results reflects accelerating innovation and the trust customers are placing in us to power their digital transformation. I shared our vision for the intelligent cloud and intelligent edge a little over a year ago, a vision that is now quickly becoming reality and impacting every customer in every industry. Everything we have accomplished this year has been about accelerating our lead in this new era and the tremendous opportunity ahead. We focused on the right secular technology trends and growing markets and followed that up with solid roadmap execution. We reorganized our engineering teams to break free of the categories of the past and better align with the emerging tech stack from silicon to AI to experiences, to better serve the needs of our customers today and long into the future. We reoriented our sales and marketing teams, adding industry and technical expertise to partner more deeply with our customers on their digital transformation journeys. And, most importantly, we drove innovation to deliver differentiated value across the cloud and the edge. Now, I’ll briefly highlight some of our innovation and momentum. We introduced Microsoft 365 to empower employees in the modern workplace. Microsoft 365 is now a multi-billion-dollar business that gives our customers a path to the cloud and broadens our reach with new and underpenetrated markets, including more than 2 billion first-line workers, and industry-specific workflows. Across Microsoft 365, we are helping people be more productive, collaborate and stay secure on any device with AI infused experiences they use every day, and it’s driving usage. We have more than 135 million users of Office 365 commercial. Outlook mobile is being used on more than 100 million iOS and Android devices. And more than 200,000 organizations are using Microsoft Teams as the hub for teamwork. We invested to make Windows 10 the most modern, secure, always-up-to-date operating system. Windows 10 is now active on nearly 700 million devices, and the growth of the enterprise deployments this year exceeded our expectations. It was a record year for LinkedIn, now with more than 575 million members and revenue growth of 37% in Q4, the fifth consecutive quarter of revenue acceleration. We saw record levels of engagement and job postings again this quarter, with sessions growth up 41% year-over-year. This strong engagement is driven by quality of the feed, video, messaging and acceleration of mobile usage, with mobile sessions up more than 55% year-over-year. We will continue to invest to make LinkedIn the essential platform to connect the world’s professionals and help them achieve more with experiences powered by LinkedIn and Microsoft graphs. Dynamics 365 gives organizations an alternative to monolithic, siloed suites of business applications with modular, modern, extensible, and AI-driven apps that unlock insights across every part of the organization, from sales to HR. It’s gaining traction as our third commercial cloud growth engine, with revenue up 61% year-over-year. Our investments in Power BI, PowerApps and Flow as the new analytics and application platform are gaining significant momentum with ISVs and enterprise customers. Azure is the only hyper scale cloud that extends to the edge across identity, data, application platform, security and management, and our differentiated architectural approach drove another strong quarter of growth. We are investing aggressively to build Azure as the world’s computer. We expanded our global datacenter footprint to 54 regions, more than any other cloud provider, and with the most comprehensive compliance coverage in the industry. We added nearly 500 new Azure capabilities in the last year alone, focused on both existing workloads and new workloads such as IoT and AI at the Edge. We introduced Azure Stack and Azure Sphere, two first-of-their kind cloud-to-edge solutions that are already seeing strong customer demand. We are democratizing data science and AI with Azure Cognitive Services, Azure ML, and data services such as Azure Cosmos DB to help organizations of all sizes convert their data into insights and experiences for competitive advantage. The world’s leading companies are running on Azure, and I’m especially proud that Walmart chose Azure and Microsoft 365 to accelerate its digital transformation for their associates and customers. In Gaming, we are pursuing our expansive opportunity from the way games are created and distributed to how they are played and viewed, surpassing $10 billion in revenue this year for the first time. We are investing aggressively in content, community and cloud services across every endpoint to expand usage and deepen engagement with gamers. The combination of Xbox Live, Game Pass subscriptions and Mixer are driving record levels of growth and engagement. Not only are we investing to grow organically but we are also investing inorganically in opportunities that expand our total addressable market and accrue value to our platforms and our customers. Take LinkedIn. We have united the world’s leading professional cloud with the world’s leading professional network and proved that we have an integration model that works, enabling LinkedIn to accelerate growth while retaining its member-first ethos. With GitHub, we recognized the increasingly vital role that developers play in value creation and growth in the era of the intelligent cloud and intelligent edge. Our pending acquisition will enable us to bring our tools and services to new audiences, while enabling GitHub to grow and retain its independence and developer-first ethos and community. PlayFab accelerates our vision to build a world-class cloud platform for the gaming industry across mobile, PC and console. And the addition of five new gaming studios bolsters our first-party content development to support our fast-growing gaming services. Microsoft has always been a partner-led company, and partners increasingly see more opportunity on our platforms, inspiring leading companies like SAP, Adobe and GE, as well as fast-growing start-ups like InMobi to play an even larger role in our vibrant and growing partner ecosystem, an asset that gives us scale in this new era. In closing, our opportunity has never been greater. We will continue to innovate and invest across our solution areas in serving our customers and their unmet and unarticulated needs. With this tremendous opportunity comes great responsibility. We’re relentlessly working to instill trust in technology across everything we do. It’s why we will continue to lead the industry dialogue on trust, advocate for customer privacy, drive industry-wide cybersecurity initiatives, and champion ethical AI. Our investments and business model are fundamentally aligned with our customers’ long-term interests and success. This opportunity and responsibility grounds us in our mission to empower every person and every organization on the planet to achieve more. I’m proud of our progress, and I’m proud of the more than 100,000 Microsoft employees around the world who are focused on our customers’ success in this new era. Now, I’ll hand it over to Amy who will cover our financial results in detail and share our outlook. And I look forward to rejoining you for the questions.
Amy Hood:
Thank you, Satya, and good afternoon, everyone. This quarter, revenue was $30.1 billion, up 17% and 15% in constant currency. Gross margin dollars increased 19% and 16% in constant currency. Operating income increased 30% and 24% in constant currency. Earnings per share was $1.13, increasing 7% and 3% in constant currency. As a reminder, FY17 included a $1.8 billion tax benefit related to previously non-deductible phone losses. In our largest quarter of the year, our sales teams and partners delivered exceptional commercial results. We saw strong performance in most of our geographic regions against a backdrop of favorable macroeconomic conditions and positive IT spending trends. Customer commitment to our cloud platform continues to increase. In FY18, we closed a record number of multi-million-dollar commercial cloud agreements and more than doubled the number of $10 million-plus Azure agreements. Our annuity mix increased 3 points year-over-year to 89%. As a result, commercial bookings increased 18% even with a strong prior year comparable. Commercial unearned revenue was $29 billion, growing 23% and 21% in constant currency, significantly higher than anticipated due to stronger than expected cloud billings. Our commercial cloud revenue was $6.9 billion, growing 53% and 50% in constant currency with strong performance across the U.S., Western Europe, and the UK. Commercial cloud gross margin percentage increased 6 points to 58%. In line with our commitment at the beginning of the year, we improved the gross margin percentage in each cloud service, with Azure seeing the most significant improvement. Our company gross margin percentage was 68%, ahead of our expectations, and up 1 point year-over-year from improvement in our More Personal Computing segment, driven by Surface. FX increased revenue growth by 2 points, 1 point lower than anticipated, due to a stronger U.S. dollar. At the segment level, FX had a positive impact of 3 points on Productivity and Business Processes and Intelligent Cloud and 1 point on More Personal Computing revenue. The FX impact to COGS was immaterial. This quarter, operating expenses grew 9% and 8% in constant currency, above our expectations due to revenue driven expense, such as sales compensation given the strength of the quarter, and severance expense, primarily in our sales organizations, offset by FX favorability. Strong revenue growth, improved device gross margin percentage, and continued targeted investment in cloud engineering, cloud sales capacity, and LinkedIn created operating income leverage. This quarter, operating income increased again, up 3 points year-over-year. Now, to our segment results. Revenue from Productivity and Business Processes was $9.7 billion, increasing 13% and 10% in constant currency, in line with our expectations even with the headwinds from a stronger dollar and a higher than anticipated mix of cloud billings in our Office commercial and Dynamics businesses during the quarter. As a reminder, under ASC 606, cloud revenue is ratably recognized while annuity on-premises revenue has a component of upfront recognition. A higher mix of cloud billings is reflected in more unearned revenue and less in-period recognition in a quarter. Office commercial revenue increased 10% and 8% in constant currency. Office 365 commercial revenue grew 38% and 35% in constant currency and Office 365 commercial seats grew 29%. We continued to see healthy installed base growth and ARPU expansion from customer adoption of premium workloads in E3 and E5. Office consumer revenue increased 8% and 6% in constant currency, driven by recurring subscription revenue and growth in the subscriber base, now at 31.4 million. Our Dynamics business grew 11% and 8% in constant currency, with double digit billings growth. Dynamics 365 grew 61% and 56% in constant currency. LinkedIn revenue grew 37% and 34% in constant currency with strong execution across all businesses. As Satya highlighted, engagement continued to accelerate, and we also saw record levels of job postings, benefitting from a robust U.S. job market. Segment gross margin dollars grew 13% and 10% in constant currency. Gross margin percentage was relatively unchanged year-over-year even as cloud mix increased, driven by margin expansion in Office 365 and LinkedIn. Operating expenses increased 7% as we continued to invest in LinkedIn, cloud engineering, and commercial sales capacity. Operating income increased 20% and 13% in constant currency. Revenue from the Intelligent Cloud segment was $9.6 billion, increasing 23% and 20% in constant currency, with better than expected results in both our on-premises and Azure businesses. Server products and cloud services revenue increased 26% and 24% in constant currency, driven by continued strong Azure revenue growth of 89% and 85% in constant currency. Azure per user services performed ahead of expectations with our Enterprise Mobility installed base growing 55% year-over-year to over 82 million. Our on-premises server business grew 8% and 6% in constant currency, with double digit growth in premium server products revenue and healthy renewals, benefiting from the significant value customers see in our hybrid solutions. Enterprise Services revenue grew 8% and 7% in constant currency, as growth in Premier Support Services and Microsoft Consulting Services was partially offset by a decline in custom support agreements for Windows Server 2003. Segment gross margin dollars increased 23% and 20% in constant currency. Gross margin percentage was relatively unchanged as material improvement in the Azure gross margin percentage was offset by a growing mix of Azure IaaS and PaaS revenue. Operating expenses increased 11% with ongoing investments in cloud engineering and sales capacity to support top-line growth. Operating income grew 34%, up 30% in constant currency. Finally, More Personal Computing. Revenue was $10.8 billion, up 17% and 16% in constant currency, with better than expected results in Windows commercial, OEM Pro, and Surface. In the commercial space, we saw an accelerating pace of Windows 10 enterprise deployments this quarter. Customer demand for modern and secure hardware and stronger than expected PC growth in geographies where Pro mix is high contributed to OEM revenue growth of 14%, ahead of the overall commercial market. Windows commercial products and cloud services grew 23% and 19% in constant currency, driven by double digit billings growth as well as a higher mix of in-quarter recognition from multi-year agreements. In consumer, OEM Non-Pro revenue declined 3%, slightly below the consumer PC market, driven by continued pressure in entry-level price category, even as we continued to take share in the premium category. Inventory levels were within the normal range. Search revenue ex-TAC increased17% and 16% in constant currency driven by enhancements to our advertising platform and Bing volume growth across both U.S/ and international markets. Surface revenue increased 25% and 21% in constant currency, driven by strong performance of the latest editions in the portfolio against a low prior year comparable. In Gaming, revenue grew 39% and 38% in constant currency. Xbox software and services grew 36% and 35% in constant currency, mainly from a third-party title. Xbox Live monthly active users increased 8% to 57 million. Segment gross margin dollars grew 21% and 18% in constant currency. Gross margin percentage increased driven by new Surface editions, offset by sales mix to lower margin businesses. Operating expenses grew 9% and 8% in constant currency, driven by seasonality changes in advertising spend versus the prior year and investments in engineering across Search and AI. Operating income grew 38% and 32% in constant currency. Now, back to total Company results. Capital expenditures including finance leases were $4.1 billion and increased on a sequential basis, in line with expectations. Cash paid for property, plant, and equipment was $4 billion, reflecting investments to support growth in our cloud business as well as a $250 million real estate acquisition. Free cash flow was $7.4 billion and down 15% year-over-year, reflecting higher capital expenditures in support of our cloud business. Cash flow from operations grew 4% year-over-year and included tax payments related to the adoption of ASC 606 and TCJA, as well as an earlier start to the hardware inventory build for holiday than in the prior year. Excluding the impact of these items, operating cash flow grew approximately 13%, driven by strong cloud billings and collections. Other income and expense was approximately $300 million, lower than expected due to FX re-measurement. Our non-GAAP effective tax rate was 18%, higher than anticipated due to the geographic mix of our revenue. And finally, we returned $5.3 billion to shareholders through dividends and share repurchases, an increase of 16%. Our Q4 share repurchase was $2.1 billion, up 31% year-over-year, but down sequentially, given the suspension of share repurchase activity in advance of the announced GitHub acquisition. Now, let’s move to the outlook. My commentary, for both the full year and next quarter, does not include any impact from GitHub which we still expect to close by the end of the calendar year. Overall, the key drivers and trends of our business for the next fiscal year remain largely unchanged from April and assume a consistent macro environment. First, on FX. Assuming that rates remain stable, we expect no impact to full year revenue growth, with any FX benefit in H1 offset in H2. FX should decrease COGS and operating expense growth by 1 point. Second, our commercial business. Given corporate IT spend optimism, an increasing demand for cloud services, our strong competitive product position, and consistent sales execution, we expect another year of strong revenue growth and higher annuity mix across our commercial business. As customer commitment to our cloud increases, we are seeing larger and longer term agreements. As a result, we may see increased quarterly volatility in commercial bookings growth and commercial unearned revenue. Productivity and Business Processes should continue to grow double digits driven by Office 365, Dynamics 365, and LinkedIn. Customer demand for our hybrid offerings should drive high-teens growth in our server products and cloud services revenue KPI. And in Azure specifically, we expect an increasing mix of IaaS and PaaS consumption-based revenue. In Windows, we expect strong business fundamentals in our OEM Pro and Windows commercial businesses, though the rates of revenue growth will slow through the year against a strong FY18 comparable. Third, commercial cloud gross margin percentage. We expect continued improvement in each commercial cloud service, as well as in the overall commercial cloud gross margin percentage. The rate of improvement will moderate relative to FY18 as revenue mix continues to shift to Azure IaaS and PaaS consumption-based services, and we realize less year-over-year improvement in our per-user services. We will continue to increase our investments in CapEx to meet the growing demand for our cloud services, although we do expect the growth rate for the year to moderate. Next, operating expenses. Given our strong execution, we will continue to invest in the trends and growing markets we believe are fundamental to long-term shareholder value creation. Investment in commercial cloud, LinkedIn, gaming, and AI should result in operating expense growth of roughly 7%. Even with these strategic investments and the continued shift to our cloud businesses, we expect operating margin to be up slightly year-over-year. Other income and expense should be slightly negative, in line with prior guidance, and with quarterly variability primarily due to changes in FX remeasurement, interest rates, and valuation changes with the adoption of the new accounting rules for financial investments. And finally, tax rate. We’ve refined our estimates of the impacts from TCJA, the mix of service versus license revenue, and the geographic mix of revenue and now expect our FY19 effective tax rate to be roughly 17% with quarterly variability. Now, to the outlook for our first quarter. First, FX. Assuming current rates remain stable, we expect FX to increase revenue growth by approximately 1 point and decrease COGS and operating expenses by 1 point. Second, our commercial business. We expect another healthy quarter with commercial unearned revenue down approximately 10% sequentially, in line with historic seasonality. Commercial cloud gross margin percentage will improve slightly on a sequential basis. Third, we expect another quarter of sequential growth in capital expenditures as we continue to support growing, global customer demand. Now to the segment guidance. In Productivity and Business Processes, we expect revenue between $9.25 billion and $9.45 billion, driven by double digit growth in Office Commercial and Dynamics. LinkedIn revenue growth should remain high on a stronger prior year comparable. In Intelligent Cloud, we expect revenue between $8.15 billion and $8.35 billion. Azure revenue growth should reflect a balance of continued strength in our IaaS and PaaS consumption-based services and a moderating rate of growth in our per-user services. In More Personal Computing, we expect revenue between $9.95 billion to $10.25 billion. In OEM Pro, we expect revenue growth in line with the commercial PC market. And in OEM non-Pro, we expect similar dynamics as seen in Q4. In Surface, we continue to expect strong performance from our latest editions, including the new Surface Go, to drive growth similar to Q1 of the prior year. Search ex-TAC should see another quarter of mid-teens growth with consistent execution against rate and volume growth opportunities. In Gaming, we expect mid-teens revenue growth with continued strong user engagement on our platform. The software and services growth rate will moderate due to strong third-party titles launched a year ago. We expect COGS of $9.5 billion to $9.7 billion and operating expenses of $9.2 billion to $9.3 billion. Other income and expense is expected to be approximately negative $100 million. And finally, we expect our Q1 effective tax rate to be slightly lower than our full year rate due to the volume of equity vests that take place during our first quarter. Mike, let’s go to Q&A.
Michael Spencer:
Thanks, Amy. We’ll now move to Q&A. Operator, can you please repeat your instructions?
Operator:
Thank you. Ladies and gentlemen, at this time, we’ll be conducting a question-and-answer session. [Operator Instructions] Our first question is coming from the line of Keith Weiss with Morgan Stanley. Please proceed with your question.
Keith Weiss:
Excellent. Thank you guys for taking the question. And congratulations on a really nice quarter. I wanted to dig into Azure a little bit. I think growth overall in Azure this quarter is probably ahead of most peoples’ expectations. And it sounds like the type of business that’s being done on Azure is becoming more strategic and changing a little bit. So, Satya, I was hoping you could talk to us a little bit about the types of workloads, the type of sort of services that are being used on Azure, how that’s evolved over the past year. And Amy, for you, maybe there is a new KPI, I believe. You gave us sort of the growth in the Enterprise Mobility of 55%. Was that in line with your expectations? Because I know you were sort of tempering our expectations on growth in that part of the business. Is that growing in line with kind of the slowdown you were expecting or is that better than you had imagined?
Satya Nadella:
Yes. So, let me -- first of all thanks Keith for the question. And so, let me start. Overall, in terms of the workload mix, it’s been fairly stable, which is our hybrid value proposition really has continued to resonate. So, that means there’s a bunch of workloads that are migrating to the cloud, people use both Azure Stack plus Azure. So, that continues to drive a lot of IaaS growth for us as people are sort of looking basically to lift and shift a lot of their current data center workloads. Then, on top of it, we even have modernization of apps that is accelerating. And that drives a lot of the higher level services, in particular our data services as well as our AI services when AI services are essentially compute, but what happens is all this compute then requires storage and data, and that’s another place where we see increasing acceleration. The one thing that I would say that I am increasingly seeing is Tier 1 workloads. In some sense, when you think about some of the commitments being made by some of the biggest brands in the world in terms of what they’re doing, one, it’s very core to their operation; and two, they are running it in the cloud. And so, that’s one thing that definitely is a market difference for us.
Amy Hood:
And to your question on the per user services, specifically Enterprise Mobility, Keith, it was a bit better than I had anticipated in Q4. And really, driver of these per user services, such as EMS, actually is the value proposition that Satya refers to, and we refer to as Microsoft 365 and we saw strength broadly. And if you think about that, it’s the Windows commercial, it’s Office 365 commercial and EMS. And really that I think what we heard a lot was the value of the security and management continue to add more supported endpoints, offer really tremendous value to customers. And we did see a bit more strength than I was anticipating in Q4.
Operator:
Thank you. The next question is coming from the line of Karl Keirstead with Deutsche Bank. Please proceed.
Karl Keirstead:
Amy, the commercial unearned revenue and bookings were again super strong, and evidently Microsoft is benefiting from fairly strong EA renewal activity. So, when you look out into fiscal ‘19, how would you compare the degree of renewal activity versus fiscal ‘18 and fiscal ‘17? It sounds like you’re still constructive, but I’d love to hear some color whether it feels as good as the fiscal year you just ended? Thank you.
Amy Hood:
Thanks, Karl. Let me break up that question a little bit, because you actually asked a couple of things that are important. Number one, the unearned strength that we saw at the end of Q4, you’re right, was very good execution on renewals on a reasonably large renewal base. But, there was also very good execution of adding new workloads, adding new opportunity in Q4, things such as Azure, as an example or Dynamics 365, as an example. So, really Q4 wasn’t just renewal activity, it was also new workloads and new value. So, when you look into ‘19, I am optimistic on both of those fronts, good execution continuing on renewals as well as adding new value, new opportunity. And the third component of the question was really how did the renewal base correlate FY18? And the answer is, it’s a little bigger, but it actually has the same amount of volatility quarter-to-quarter, so Q1 renewal base is actually almost equivalent to last year.
Operator:
The next question is coming from the line of Heather Bellini with Goldman Sachs. Please proceed with your question.
Heather Bellini:
I was wondering, Amy or Satya, if you can help us think about how Azure Hybrid Benefit has changed the type of net expansion rate, you are experiencing on your ELAs that come up for renewal? And I know you are kind of a little bit touching on that with Karl, but is there any way to help to think about how that in particular might be helping the expansion rates of those accounts? And can you help us to think about how this might be -- how that might be helping drive growth in your existing contracts? And then the other question would be. You've mentioned that you are moving some per user consumption that you are going to see more growth in consumption based services versus per user Azure workload growth. And I’m just kind of wondering, if you could share with us, is there any gross margin impact there? Does one have higher gross margins than the other? Is there anything that we should be taking from how you are parsing those comments about how we think of Azure's gross margin progression going forward?
Satya Nadella:
So, on the first one, I actually think that these hybrid used benefits are being sort of best kept secrets. So, I’m actually hoping that going into this next fiscal year, we do a much better job and customers do a much better job, but they don’t benefit because the advantage Azure has because of the hybrid used benefits across the entire workload are pretty phenomenal, and we had a good set of sessions at our partner meetings this week just really making sure that everybody understand those benefits. So, I don’t think that, that is really played out. If anything, all the growth we have seen is in spite of that not being broadly revenue driving growth. But to your second question I’ll even say the following which is that, I think that there is clearly difference in GM between the per user and consumption. But the key is even the consumption services come in different forms, there is the IR services, there is the data services, and some of the higher level services. Some of these IoT services now even have SaaS components to it. So, therefore, I think that the mix will be different by quarter-by-quarter, but increasingly our strategy is in many times to get our customers to get going with what is core storage or core compute, but then they scale into these higher levels of services.
Amy Hood:
And I’d say, Heather, the two components just to add. The Azure has a benefit. I think we are starting, as Satya said, we started to see some impact from that in my opinion in Q4 in the on-prem KPI. But it really was more in Windows. And the value as we continue to see in SQL next year I do think there is some opportunity for customers to realize the real value from these hybrid benefits. And so -- as to add confidence to my high teens KPI growth for the year is that this is a very customer value oriented offer. To your question on GM, Satya has obviously correct on that one. And I’d say the way we think about it is actually more -- we're talking about Azure per user, it really does move more with M365 per user. It's almost better to put that in your mind as behaving more and having more structures more like Office 365 and behaves quite similarly; tends to have good quarters, when we do good execution on Office 365, and so my comments were more and continue to be around having people understand that sales motion, and that it tends to move in that direction.
Operator:
Thank you. The next question is coming from the line of Mark Moerdler with Bernstein Research. Please proceed with your question.
Mark Moerdler:
So, I’ve two related questions. And the first is, if you look at this quarter, the intelligent cloud revenue grew 23% and the gross margin dollars grew the same 23%, given the SaaS growing lower margin Azure business, we’re not seeing any longer negative margin impact. Have you reached the point where the incremental dollar for Azure revenue is closed to the overall intelligent cloud margin? And then a second, apologize, a slightly long question. CapEx spending in the quarter and the full year were both strong. We could argue the possibilities here, it’s driven by all the capacity of the demand or you having to spend a lot of it on replacing equipment as they’re ageing out. How should we think about the mix in CapEx between building demand and replacing with there?
Amy Hood:
Let me take both of those. On the first one, in terms of the GM this quarter, you're right. The improvements particularly in the IaaS and PaaS, gross margin of Azure did offset the cloud mix to Azure within the segment, going forward continuing to see that. I think looking more pressured on gross margin just because the amount of Azure in the mix at the rate is growing, we’re still not at that point where a $1 of gross margin in the cloud is equivalent to a $1 on-prem. That being said, we’ve a lot as you saw this quarter room to grow gross margin dollars, in that even within that frame going into FY’19. On your second question in terms of capital spent, if you think about it at a high level, our capital expenditures are growing at a lower rate than our overall cloud revenue is growing, and that’s why we’re starting to see leverage, right, flow through the P&L. And I think that the rate of CapEx growth, as I said in FY’19 will moderate, that happens because of course we’re doing some replacement overall. We're adding regions and seeing a lot of global demand, and so -- and improving margin, so I think that’s clearly the very high level as you asked the question. I tend to think revenue is growing faster than the capital. You’re seeing leverage through the P&L and we’ll see a moderating rate in FY’19 even if Q1 is the big quarter. It’s just going to be volatile as CapEx tends to be quarter-to-quarter based on both supply chain and demand.
Operator:
Thank you. The next question is coming from the line of Walter Pritchard with Citi. Please proceed.
Walter Pritchard:
Amy, wondering on the Office side, product and services on the commercial side, you had I think 8% growth. The lowest you’ve seen, I know 606 drive some volatility in that business. Could you help us understand, what drove that in the quarter? And I know you’re making some changes like this support and so forth as you get into the out years. Is there any impact that you expect to the gross rate in that businesses as we look forward from those changes?
Amy Hood:
The entire impact in that KPI, I actually feel very good about that number because if you think about the $1 billion plus beat we had for the unearned, it was due to the fact that we had very good mix shift Office 365 in terms of billings in the quarter, almost very little of that gets recognized in quarter. Now, this all goes to the balance sheet. So, my confidence for FY19 in that number being the double digits we talked about in the full year guide, only gets raised by seeing that execution. So, it is really 606 related, if the way to think about it plus a mix of billings and billing strength. So, I don’t really think of that as being negative, and you saw the exact same behavior and dynamics. So, it's a pretty similar in period in quarter impact.
Operator:
The next question is coming from the line of Phil Winslow with Wells Fargo. Please proceed with your question.
Phil Winslow:
Amy, question for you. You've commented on the positive spread that you're seeing in the Windows OEM business, both overall, but particularly on the commercial side. When you start to think forward in the next, call it, couple of quarters, here obviously, you told us what the positive drivers were. But how do you see this playing out? And can we maintain that positive spread? And if so, why, and if it does maybe narrow sort of how do you think about the narrowing?
Amy Hood:
So, let me frame it first as this thing that I and we're are seeing really customers driven, which is, if you started Windows 10 and the value the customers seek. And what we're seeing is accelerating enterprise deployment of Windows 10. When that happens, it does create demand for new devices and modern devices that improved security. So that then in turn results in a better and stronger overall OEM PC commercial market. In addition because of the macroeconomic conditions are actually quite good on this front and with the business optimism creating some wind at our back, I also think people look and say if security and value are important, this is a great time to invest in modern PCs. And particular in market where pro mix has been strong, I continue to expect to see all of those things happen, through the course of next year. Now, what you will see however, if all those things even do remain true which I expect them to, if the economic environment stays the same. H2 where we've had really strong revenue growth and a really strong market will I think moderate growth wise, just because the base it was coming off in '17 was just a lot lower. So, even if I see all the good things and good trends happening that I feel really create a great opportunity for us to sell Microsoft 365, you will see growth rates moderate next year.
Operator:
Thank you. The next question is coming from the line of Lionel Renshaw with Barclays. Please proceed with your question.
Lionel Renshaw:
Amy, can I go back to the server product, you partly answered it with the whenever ask and I believe hybrid cloud will be a factor here, but the growth was the best we've seen for a long time. Can you just talk about the drivers that kind of were at play here?
Amy Hood:
You're right. The first one was the benefit that we saw from hybrid, in particular, with an outsized impact on Windows Server. The second has been a trend we also talked about a little before. We saw a strong double-digit growth in premium. So, it was mix shift as well as I think strikes in the hybrid benefits as a value across the customers, those two would have otherwise I’d actually call out as drivers for the quarter.
Lionel Renshaw:
I mean they should be relatively sustainable, if I listen to them to you?
Amy Hood:
I believe the one -- I think really important thing for us is continuing to focus on creating customer value. The concept of adding a lot of value by having and giving comfort to the customers that as they make a commitment to the Microsoft platform that they can move between a commitment to on-prem to the cloud in a high value way, I do believe is a unique thing that we offer at this time.
Operator:
The next question is coming from the line of Gregg Moskowitz with Cowen & Company. Please proceed with your question.
Q - :
Satya, this is more of a big picture question, but over a longer term period, I am curios how large you think edge computing will become relative to centralized cloud computing?
Satya Nadella:
Yes, I think vision that we have always had is that distributed computing in some sense will remain distributed. So, we don’t split this into, there is an edge computing, there is a cloud computing. The need for computing is on the secular basis going to increase. And as you need to reason over larger amounts of data, you need not only storage and compute to be co-located all over as the world get them embedded with computing, that’s what we are building for. So if you think about our real competitive advantage and differentiation is, we have one programming model, one identity model, security, management. So that modern developers as well as IT can use the compute available from Azure Sphere to Azure. And the reality is these modern workloads in fact lose it all. So it's not like I just build and Azure Sphere application. I build and application that’s fundamentally distributed that also happens to ransom and compute on Azure Sphere. That I think the future which is distributed computing going back to what needs to be truly distributed, even driven server-less even versus this thing about let's just have one-time migration to something new.
Operator:
Our next question is coming from the line of Keith Bachman with Bank of Montreal. Please proceed with your question.
Keith Bachman:
Satya, I wanted to direct this to you, if I could. I’d like to understand how you view dynamics current positioning compared to the market opportunities? And the context of the question is, dynamics remains a fairly small part of Microsoft revenues as well if you look at the market share of where dynamic serve, it's a fairly small part of the markets served. So, what do you think Microsoft needs to do to have a larger impact against the market opportunities?
Satya Nadella:
Overall, we are very committed and very bullish about the opportunity in dynamics. With Dynamics 365 for example, what you even to see in this last fiscal year which has been the first full fiscal year where we have this modern, modular approach to business application. I think it's very disruptive in the market place because it brings a very different value proposition. It has a price advantage and the value advantage for customers. And in it what is fundamentally fragmented mark, this is not a business application never was and never will be a winner-take-all. I know folks think about it best state, it’s not I mean it’s about one small category in one segment called enterprise. There’s a share -- high share consider it 25%, 35% of what have you. So in some sense, this one has always been about being able to serve customers especially in an increasing digitization work, right, which is the need for more business process automation is increasing. Take an IoT project, translate into a preventive maintenance in Azure and then ends up as fields service and Dynamics, that’s been one pattern and we’ve seen a ton of traction with. So to me us going in fact to these new secular growth opportunities while being disruptive to the status quo of anyone who has high margins and very high price monolithic products today is basically our strategy going forward.
Operator:
Thank you. Our final is coming from the line of Mark Murphy with JP Morgan. Please proceed with your question.
Mark Murphy:
So, Amy, we keep expecting the Office 365 commercial seat growth to decelerate materially at some point, based upon the penetration level. But this quarter that seat growth actually accelerated about a 1 point to 29%. And when we look back on it the trajectory really isn’t too different than where it was even a year ago. So I was just curious, is there some underlying driver there that would keep that deceleration relatively manageable going forward? Or what you continue to see that flowing in a way that overtime would exert a little drag on Azure through this per user Azure services?
Amy Hood:
This is one where overtime there’s certainly is going to be a deceleration. This is a per user business. And 365 has that characteristic and Office has it, EMS has it, and so this quarter actually what we saw, was actually some strength in education was added a good amount seats this quarter as well as good execution across our other segments. And so, we did see a bit of growth that we were excited to see frankly on a segment where we’ve been working hard to make additional progress and add value. The team has actually done nice job in that segment, created some really modern offers, to get back and to enhance market that as well. But over the long term and as we continue to move aggressively, we will continue to seek growth dissipate, but I would also say this is going to take longer than I think many people would have thought, there’re lots of users as we continue to redefine what Office is that you add to the base. Whether that's first client workers, whether that’s an increasing number of small businesses who finally have access and value that we’re creating for them across things from scheduling all the way to being able to work through minor business process adjustments like Satya has talked about. So, really as we continue to redefine what Office means from something that people will always associate with Word, Excel and PowerPoint, to things that mean in mobile or video would stream, or collaboration with teams, I think we have opportunity to continue to add those new users, new types of users that we haven’t had access before and the capability even to users we have.
Michael Spencer:
That wraps up the Q&A portion of today’s earnings call. Thank you for joining us today and we look forward to speaking with you all of you soon. You can find additional details on the Microsoft Investor Relations website. Thanks.
Amy Hood:
Thank you everyone.
Satya Nadella:
Thank you very much.
Operator:
Ladies and gentlemen, this does conclude today's teleconference. Again, we thank you for your participation and you may disconnect your lines at this time.
Executives:
Michael Spencer - Microsoft Corp. Satya Nadella - Microsoft Corp. Amy E. Hood - Microsoft Corp.
Analysts:
Heather Bellini - Goldman Sachs & Co. LLC Mark L. Moerdler - Sanford C. Bernstein & Co. LLC Keith Eric Weiss - Morgan Stanley & Co. LLC Karl E. Keirstead - Deutsche Bank Securities, Inc. Walter H. Pritchard - Citigroup Global Markets, Inc. Philip Winslow - Wells Fargo Securities LLC Brad Robert Reback - Stifel, Nicolaus & Co., Inc. Michael Nemeroff - Credit Suisse Securities (USA) LLC Ross MacMillan - RBC Capital Markets Kash Rangan - Bank of America Merrill Lynch
Operator:
Greetings and welcome to the Microsoft Fiscal Year 2018 Third Quarter Earnings Conference Call. As a reminder, this conference is being recorded. It is now my pleasure to introduce your host, Mike Spencer, General Manager of Investor Relations. Thank you. You may begin.
Michael Spencer - Microsoft Corp.:
Good afternoon and thank you for joining us today. On the call with me are Satya Nadella, Chief Executive Officer; Amy Hood, Chief Financial Officer; Frank Brod, Chief Accounting Officer; and Carolyn Frantz, Deputy General Counsel and Corporate Secretary. On the Microsoft Investor Relations website, you can find our earnings press release and financial summary slide deck, which is intended to supplement our prepared remarks during today's call and provides a reconciliation of differences between the GAAP and non-GAAP financial measures. Unless otherwise specified, we refer to non-GAAP metrics on the call. The non-GAAP financial measures provided should not be considered as a substitute for, or superior to, the measures of financial performance prepared in accordance with GAAP. They are included as additional clarifying items to aid investors in further understanding the company's third quarter performance in addition to the impact that these items and events had on the financial results. All growth comparisons we make on the call today relate to the corresponding period of last year, unless otherwise noted. We will also provide growth rates in constant currency when available as a framework for assessing how our underlying businesses performed, excluding the effect of foreign currency rate fluctuations. Where growth rates are the same in constant currency, we refer to the growth rate only. We'll post our prepared remarks to our website immediately following the call until the complete transcript is available. Today's call is being webcast live and recorded. If you ask a question, it will be included in our live transmission, in the transcript and in any future use of the recording. You can replay the call and view the transcript to the Microsoft Investors' Relations website. During this call, we will be making forward-looking statements, which are predictions, projections or other statements about future events. These statements are based on current expectations and assumptions that are subjects to risks and uncertainties. Actual results could materially differ because of factors discussed in today's earnings press release, in the comments made during the conference call and in the Risk Factors section of our Form 10-K, Forms 10-Q and other reports and filings with the Securities and Exchange Commission. We do not undertake any duty to update any forward-looking statement. And with that, I'll turn the call over to Satya.
Satya Nadella - Microsoft Corp.:
Thank you, Mike, and thanks to everyone on the phone for joining. It was another strong quarter, the result of picking the right secular trends, delivering differentiated innovation and focused execution that results in increased engagement and usage. The intelligent cloud and the intelligent edge era is already upon us. It represents a tremendous opportunity. We took significant steps this quarter to put this at the forefront of everything we do, realigning our entire engineering organization to accelerate innovation and better serve the needs of customers and partners. With that as a backdrop, I want to highlight key areas of innovation and growth across our customer solutions. Creating a modern workplace where people can do their best work requires the right culture and the right technology. Microsoft 365 helps every organization empower their employees with AI-backed tools that unlock creativity, increase teamwork and fuel innovation, all the while ensuring compliance and protecting data from new cyber threats. Microsoft is a clear leader in cloud security. Advanced AI reasons over hundreds of billions of signals each month to identify anomalies, automate detection and help customers respond to cyber threats. Just last week, we announced new value for customers, Microsoft Secure Score, Attack Simulator and Windows Defender ATP automatic detection and remediation capabilities, as well as a new open API for the Intelligent Security Graph. We've also built compliance capability directly into our cloud services. Thousands of organizations are using the recently launched Compliance Manager with new information protection scanner and built-in classification capability to help prepare for GDPR. Our comprehensive approach and proactive protection are one reason Coca-Cola chose Microsoft cloud for their digital transformation. One year in, Teams has rapidly become the hub for teamwork. More than 200,000 organizations in 181 markets use Teams from Maersk to General Motors. Teams is now enabled for a broad spectrum of calling and meeting room devices. We're also building AI-powered services into Teams. We've integrated Microsoft Stream, our enterprise video service, into Teams for transcription and time coding of recorded meetings. We've added new facial recognition capabilities, which will attribute remarks to specific meeting attendees. And we are adding new Cortana capability to make calls, join a meeting or initiate three-way calling just using your voice. All this innovation is driving customer usage. Windows 10 continues to gain traction in the enterprise, with Windows 10 commercial monthly active devices up 79% year-over-year. Office 365 commercial now has more than 135 million monthly active users, and Office 365 consumer subscribers increased to 30.6 million. Now I'll turn to LinkedIn and business applications. From the start, we recognized the opportunity for LinkedIn and Microsoft to combine forces to create economic opportunity for every member of the global workforce and enable professionals to be more productive and successful. A little over one year in, we feel great about the value we are delivering for members, customers and shareholders Our integration model has enabled LinkedIn to accelerate growth, while retaining its member-first ethos. Results are ahead of expectations across all lines of business with revenue growth of 37% year-over-year. We saw record levels of engagement again this quarter with sessions growth of more than 30% year-over-year, driven by innovation across the platform. This increased engagement is driving strong demand for sponsored content and marketing solutions and record levels of job postings and job visitors again this quarter in Talent Solutions. Shifting to business applications. Dynamics 365 is gaining traction as our third commercial cloud growth engine, up 65% this quarter. We unleashed a wave of AI innovation in Dynamics with hundreds of new capabilities to transform sales and automate marketing, with Office 365 embedded inside Dynamics for productivity. Relationship analytics for sales and marketing leverage the Microsoft Graph and data from social networks to improve customer relationships, and predictive lead scoring helps sellers identify and focus on high-quality leads. We're investing in our business applications platform capabilities across Power BI, PowerApps, Flow and a common data model. Now customers can extend Dynamics 365 and Office 365 and quickly build applications using data from across the organization as well as third-party data with minimal custom code. The new power platform enables customers like Inter Cars, a leading European auto parts company, to go from paper to digitized workflows within days versus months. With the rapid growth of Power BI, we are now the leader in business analytics in the cloud. Now I'll turn to infrastructure and AI platforms. Our architectural advantage of a consistent stack from the cloud to the edge is resonating with customers, with Azure revenue growth of 93% this quarter. Recent CIO surveys affirm our leadership position in hybrid, developer productivity, trusted security and compliance and new workloads such as IoT and AI at the edge. We have made the right investment decisions and they're having an impact, increasing our overall share in an expanding market. Our recent data center expansion, including the United Arab Emirates and Switzerland, brings our total number of regions to 50, more than any other cloud provider, and the additional availability zones provide the most comprehensive resiliency in the industry. We also continue to see strong customer demand for Azure Stack across industries, and its unlocking new workload scenarios across hybrid and edge. Industrial IoT is transforming the rules of manufacturing, fueling cloud and edge innovation, accelerating the evolution of digital factories and enhancing supply chain performance. Azure IoT and Azure Stack enable customers and partners to build industrial IoT solutions that run at the edge, so operators on the factory floor can manage devices and analyze data in real-time. And HoloLens is quickly becoming an indispensable tool as we take digital twin technology to the next level. We're also innovating in silicon to help customers realize the promise of a connected world of devices and things. Our just announced Azure Sphere is a first of its kind highly secure edge solution that combines chip design and IoT operating system and a cloud service to secure more than 9 billion microcontroller-powered devices entering the market each year. And we're already seeing rapid customer adoption of IoT scenarios. Toyota Material Handling in Europe is using Azure as well as HoloLens to create a factory of the future. Using AI, drones learn complex processes to automate the flow of a factory, increasing supply chain and warehouse efficiency. And Microsoft and ABB are partnering to push the boundaries of smart manufacturing for industrial automation. We're investing to make Azure the best cloud for enterprise data estates. In less than a year, Azure Cosmos DB, the first globally distributed multimodal and multi-model database, exceeded $100 million in annualized revenue. Azure database for MySQL and PostgreSQL makes it even easier to bring open source powered applications to Azure, expanding our opportunity in this space. We are seeing a rapid adoption of Azure Databricks for data preparation, advanced analytics and machine learning scenarios. We continue to innovate to democratize AI. More than 1 million developers have already used Cognitive Services to quickly and easily create AI applications, and we have more services than any other cloud provider. Our Azure Bot Service has nearly 300,000 developers, up more than 150% year-over-year. Microsoft Translator brings AI-powered translation to developers where their data is, whether it's in the cloud or on the edge. And just last month, we reached human parity in language translation, a new milestone in addition to our previous human parity achievements in object recognition, speech recognition and machine reading comprehension. We're also gaining traction in machine learning tools adoption with tens of thousands of customers using Azure ML. Finally, we are innovating with new GPU and FPGA-based offerings to lead in AI infrastructure for both training and inference. I'm excited to share more about our cloud and AI innovation at our developer conference next month at Build. Now, to gaming. We continue to pursue our expansive opportunity in gaming from the way games are created and distributed to how they are played and viewed. We had one of the best quarters in gaming with strong revenue performance and record levels of engagement. Software and services revenue grew 24% as we continued to attract, retain and deepen user relationships across Xbox Live, Game Pass and Mixer. Xbox Live monthly active users grew to 59 million, up 13%. Our new first-party game, Sea of Thieves, drove gameplay across Windows 10 and Xbox One in addition to nearly 10 million hours of viewing on services like Mixer in its very first week. Our results speak to the strength of our platform and services for both first-party and third-party experiences. And we'll continue to invest in our platform, enhancing our cloud services with AI capabilities for developers to quickly build and monetize games across PC, console and mobile. In closing, intelligent cloud and intelligent edge represents a tremendous opportunity for our customers. It comes with a responsibility to ensure trust in technology. We are working to instill this trust in three key areas. The first is privacy. We recognize that privacy is a fundamental human right, and we have consistently acted accordingly. Our success is grounded in our customers' success. We have been working towards the May 25th GDPR implementation date since 2016 with hundreds of engineers across the company working on end-to-end privacy architecture, and we'll ensure that all our products and services are GDPR compliant. For customers, we will provide robust tools backed by our contractual commitments to help them comply with GDPR. In fact, for most customers it will be more effective and less costly to host their data in Microsoft's GDPR-compliant cloud than to develop and maintain GDPR compliance tools themselves. Second, cybersecurity. In response to escalating cyber attacks around the world, we are leading a bold initiative to defend and protect our customers. We recently led a coalition of 34 global technology and security companies in signing the Cybersecurity Tech Accord. The accord is an important first step by the industry to help create a safer and more secure online environment for everyone. Finally, we recently established the AI and Ethics in Engineering and Research Committee at Microsoft to ensure we always advance AI in an ethical and responsible way to benefit our customers and the broader society. This includes new investments in technology to detect and address bias in AI systems. Microsoft stands for trust, and this will continue to be a differentiating focus for us moving forward. With that, I'll hand it over to Amy to cover our financial results in more detail and share our outlook. And I look forward to rejoining for your questions.
Amy E. Hood - Microsoft Corp.:
Thank you, Satya, and good afternoon, everyone. Our third quarter revenue was $26.8 billion, up 16% and 13% in constant currency, with better than expected performance across all segments. Gross margin increased 16% and 13% in constant currency. Operating income increased 23% and 20% in constant currency. Earnings per share was $0.95, increasing 36% and 31% in constant currency. From a geographic perspective, we saw broad-based strength across markets of all sizes, benefiting from the positive global corporate IT spend environment. Growth in cloud services increased our commercial annuity mix, up 2 points year-over-year to 89%. Along with healthy renewals, our sales teams and partners drove a higher volume of new business, leading to commercial bookings growth of 26% and 18% in constant currency. Commercial unearned came in slightly above our expectations due to FX, growing 20% and 17% in constant currency. Commercial cloud revenue was $6 billion, increasing 58% and 55% in constant currency, highlighted by healthy growth in the U.S., Western Europe and the UK. We again improved commercial cloud gross margin, now at 57%, up 6 points, with improvement in each cloud service, most notably Azure. We outperformed our expectation on company gross margin, finishing the quarter at 65%. We are up slightly year-over-year with improvement in our Productivity and Business Processes segment from Office 365 commercial and LinkedIn, offset by a decline in our intelligent cloud segment, driven by a greater mix of Azure revenue. FX positively impacted revenue growth by 1 point more than expected, 3 points at the company and Productivity and Business Processes level and 2 points on both intelligent cloud and More Personal Computing. FX added 2 points of growth to COGS and operating expenses, 1 point more than expected. Operating expenses grew 10% and 8% in constant currency as we continued to invest in commercial sales capacity, cloud engineering, and LinkedIn. Even with this accelerated pace of spend, we increased operating margin 2 points year-over-year, a direct result of our focused investments to drive top line growth. Now, to the segment results. Revenue from Productivity and Business Processes was approximately $9 billion, increasing 17% and 14% in constant currency, with better than expected results from Office 365 commercial and LinkedIn. Office commercial revenue grew double digits again this quarter, up 14% and 12% in constant currency, including a couple points from a greater mix of contracts with higher in-period recognition. Office 365 commercial revenue grew 42% and 40% in constant currency, with continued installed base growth and ARPU expansion driven by customer migration to our premium workloads in E3 and E5. Office 365 commercial seats grew 28%, in line with the expected trend, given the increasing size of the installed base. Office consumer revenue increased 12% and 9% in constant currency, driven by recurring subscription revenue and a growing overall installed base. Our Dynamics business accelerated this quarter, growing 17% and 14% in constant currency, driven by Dynamics 365 growth of 65%, 62% in constant currency. LinkedIn revenue grew 37% and 33% in constant currency, with more than $1.3 billion in revenue. We continued to see outperformance across all segments, with record levels of engagement. Segment gross margin dollars increased 18% and 15% in constant currency. Gross margin percentage increased with margin improvements in Office 365 commercial and LinkedIn offsetting the increased mix of cloud revenue. Operating expenses grew 14% and 12% in constant currency as we continued to strategically invest in LinkedIn commercial sales capacity and cloud engineering. Operating income increased 23% and 19% in constant currency. The intelligent cloud segment delivered $7.9 billion of revenue, increasing 17% and 15% in constant currency, exceeding expectations due to our on-premises server business. Server products and cloud services revenue grew 20% and 17% in constant currency to $6.3 billion, driven by continued strong Azure revenue growth of 93%, 89% in constant currency on a significant revenue base. Our on-premises server business grew 3% and 1% in constant currency, driven by customer demand for hybrid solutions as well as increasing virtualization needs, resulting in the uptake of premium versions. Enterprise Services revenue increased 8% and 5% in constant currency, with growth in premium support services and Microsoft Consulting Services more than offsetting the continued decline in custom support agreements for Windows Server 2003. Segment gross margin dollars grew 16% and 14% in constant currency, and gross margin percentage declined with the growing mix of Azure IaaS and PaaS revenue mostly offset by another quarter of material improvement in Azure gross margin. Operating expenses increased 9% and 7% in constant currency, driven by our continued investment in sales capacity and cloud engineering. Operating income increased 24%, up 21% in constant currency. Now to the results of More Personal Computing. Revenue from the segment was $9.9 billion, up 13% and 11% in constant currency, with significantly better than expected results in gaming, Windows commercial and Surface. Windows OEM revenue increased 4% this quarter. OEM Pro revenue grew 11%, in line with a strong commercial PC market. We continued to see healthy enterprise demand for Windows 10, benefiting our OEM partners. OEM non-Pro revenue declined this quarter by 8%, below the consumer PC market, driven by a higher mix of lower-priced licenses and continued pressure in the entry-level price category. Inventory levels were within the normal range. Windows commercial products and cloud services increased 21% and 17% in constant currency from strong double digit billings as well as a higher mix of in-quarter recognition from multiyear agreements. The fundamentals of this business remained healthy, with installed base growth and adoption of our security solutions. As a reminder, under Accounting Standard 606, the Windows commercial growth rate will have significant variability quarter-to-quarter due to its relatively high mix of on-premises licensing revenue. Search revenue ex TAC grew 16% and 14% in constant currency with higher revenue per search and search volume driven by Bing performance in the U.S. and international markets. Surface revenue grew 32% and 27% in constant currency with better than expected performance from Surface Book as we continued to transition to the latest products in our portfolio and against a prior year comparable impacted by product end-of-lifecycle dynamics. Gaming revenue increased 18% and 16% in constant currency due to Xbox software and services revenue growth of 24% and 21% in constant currency. Momentum in digital distribution as well as record levels of engagement driven by a third-party title contributed to better than expected software and services revenue. We grew Xbox Live monthly active users by 13% to 59 million with user expansion across Xbox One, Windows 10 and mobile platforms. Segment gross margin dollars increased 13% and 11% in constant currency, in line with revenue growth. Segment gross margin percentage was relatively flat year-on-year. Operating expenses increased 5% and 3% in constant currency from investments in engineering across gaming, search and AI. Operating income grew 24% and 20% in constant currency. Now back to the total company results. In line with our expectations, we increased capital expenditures on a sequential basis with $3.5 billion invested to support current and future growth of our cloud offerings. Cash paid for plant, property and equipment was $2.9 billion. Cash flow from operations was up 14%, driven by collections from strong billings growth. Free cash flow of $9.2 billion grew at a slower rate, 3%, due to an increasing cash used for property, plant and equipment. Other income and expenses was approximately $350 million from net recognized gains on investments and income from dividends and interest, partially offset by interest expense. Our effective tax rate came in at 14% due to a benefit from an R&D tax credit. We returned $6.3 billion to shareholders through dividends and share repurchases, increasing total shareholder return by 37%. We nearly doubled our year-over-year amount buyback, accelerating our pace from the prior quarter and now have roughly $30 billion remaining of our current $40 billion share repurchase authorization. Now let's turn to next quarter's outlook. First on FX. Assuming current rates remain stable, we expect FX to increase revenue growth by 3 points, COGS by 1 point and operating expenses by 1 point. Second, we again expect strong performance from our commercial business, with solid execution in our largest quarter of the year. We expect commercial unearned revenue to be up 38% to 39% sequentially. Third on CapEx. We expect sequential growth in capital expenditures on an accrual dollar basis, as we continue to see strong demand signals globally. Finally, we expect commercial cloud gross margin to be roughly flat to Q3, representing another quarter of material year-over-year improvement even with increasing Azure revenue mix. Now to the segments. In Productivity and Business Processes, we expect revenue between $9.55 billion and $9.75 billion. We expect Office commercial growth rates to normalize as we do not expect the same level of in-quarter recognition on multiyear contracts as we saw in Q3. Dynamics should see another quarter of double-digit revenue growth, driven by Dynamics 365 and LinkedIn growth should remain high. In Intelligent Cloud, we expect revenue between $8.95 billion and $9.15 billion, with another quarter of server products and cloud services revenue growth in the high teens as our hybrid cloud leadership continues to be a differentiator for customers. We expect the total Azure revenue growth to reflect the balance of our continued strength in infrastructure, data and application services and a moderating growth in our per user base services like EMS. In More Personal Computing, we expect $10.3 billion to $10.6 billion. Across both OEM Pro and non-Pro, we anticipate trends in Q3 to continue into Q4. In our devices business, we expect Surface revenue growth in the high teens, as we continue to transition to the latest products in our portfolio. Search ex TAC should see another mid-teens revenue growth quarter as it has the entire year. In gaming, we expect a higher revenue growth rate than Q3, as we continue to benefit from third-party game title performance and user engagement on our platform. We expect COGS between $9.6 billion and $9.8 billion, including 1 point of growth from FX. We expect operating expenses of $9.8 billion to $9.9 billion, with 1 point of growth from FX. This would place us slightly above the high end of our prior range for the full year operating expense growth due to the impact from FX and incremental revenue-driven expenses that support our continued strong top line growth. In Q4, we expect other income and expense to be approximately $350 million as we continue to take gains on our equities portfolio and earn dividend and interest income as we have in prior quarters. We expect our effective tax rate in Q4 to be approximately 16%, with some volatility in the final quarter of our fiscal year. Finally, I want to offer a few early thoughts on FY 2019. Assuming the macro environment remains consistent, many of the key drivers of our business should remain intact. Revenue growth will continue to be driven by the transition to cloud services. And within our commercial business, strong execution and our differentiated hybrid position should drive continued high teens growth in our server product and cloud services revenue KPI. Office 365, Dynamics 365 and LinkedIn should also continue to drive double-digit revenue growth in our Productivity and Business Processes segment. The gross margin percentage of every commercial cloud service will continue to improve, with more improvement in Azure IaaS and PaaS consumption-based services and less improvement in our per user SaaS services. While we expect continued improvement in the overall commercial cloud gross margin, the revenue mix shift to Azure will moderate the rate of improvement relative to FY 2018. We will continue to grow our investment and capital expenditures to meet the growing demand for our cloud services. With the business results we've delivered and the tremendous opportunities we see ahead, we will continue to see growth in operating expenses in key areas we've discussed, including LinkedIn. We expect other income and expenses to be slightly negative in FY 2019 as we don't expect to have any significant equity gains. And lastly, we continue to expect the full year FY 2019 effective tax rate to be slightly below the new U.S. corporate tax rate of 21%, with variability across the quarters due to the mix of cloud versus license revenue and the timing of equity vests. And with that, Mike, let's go to Q&A.
Michael Spencer - Microsoft Corp.:
Thanks, Amy. We'll now move over to Q&A. Operator, can you please repeat your instructions?
Operator:
Ladies and gentlemen, at this time we be will conducting the question-and-answer session. Our first question is coming from the line of Heather Bellini with Goldman Sachs. Please proceed with your question.
Heather Bellini - Goldman Sachs & Co. LLC:
Great. Thank you, Satya and Amy. You guys are seeing a really nice acceleration in intelligent cloud gross profit growth. And with 15 straight quarters now of triple-digit premium services growth in Azure, I know you mentioned some comments directionally about the gross margin ramp. But how do we think about the pace of the ramp in gross margin expansion from here for this, for Azure in particular, as you approach what we estimate to be roughly an $8 billion business in annualized revenue? And I guess the other thing that would be helpful is when you think of the COGS of commercial cloud, can you give us a rough ballpark of what percentage of COGS comes from CapEx depreciation? Thank you.
Satya Nadella - Microsoft Corp.:
So maybe I'll start and then I'll have you, Amy, go into sort of the numbers. One of the things, Heather, that's happening is there is growth in Azure across each of the layers. And I think I've said this before. Sometimes, when you have new workloads and new customers onboard, they start with in some sense the IaaS and the data more at Blob storage, but then scale to higher layer services like our Cosmos DB or even some of our compute higher-level services like in AI. So that I think will continue, because we're still in the early innings of the cloud transition. We're investing aggressively, whether it's on the field side or on the CapEx side to attract more customers and more workloads per customer. So they will have that same profile, which is lower-margin services first, higher-margin services over time. That's just inside of Azure. And of course, you combine that with the rest. One of the things that I think should be fairly clear is the high correlation between our services in Office 365 as well as Dynamics 365 around data in particular with Azure. So that's why we think of this as one cloud play but that should give you a feel for how the customers are looking at it.
Amy E. Hood - Microsoft Corp.:
And I think to your specific questions, there were a couple in there, Heather. If you think about the portion of our commercial cloud gross margins that come from depreciation, it's best to think of it as roughly half. And actually it's been going up as we began to get scale through these services over time actually. Some of the fixed costs, frankly, even in COGS, tend to come down as a percentage over time. So that should help you roughly to think about how much depreciation is at that number. Now, if you think about some of the dynamics that we've been going through in the intelligent cloud segment, in particular the way I tend to think about that, as you've seen, we're now 20% growth this quarter in that server and product services KPI, 17% on a constant currency basis, and are sort of confident that you should continue to see that, as I said, into Q4 and then into FY 2019 as well. I tend to think about that as we'll have significant revenue growth in that segment. We'll have significant gross margin dollar growth in that segment, and you'll actually continue to see operating margin dollar growth that's significant in that segment even as we reinvest into it, given the top line signal. If you think about gross margins in particular, what you'll see is Azure continuing to be a growing percentage of the total revenue growth. So even with significant improvement again in, what Satya was talking about, some of the lower level IaaS and PaaS services within Azure, on the gross margin side you'll see some gross margin percentage pressure in that segment through 2019, but with significant dollar growth.
Heather Bellini - Goldman Sachs & Co. LLC:
Great. Thank you.
Michael Spencer - Microsoft Corp.:
Thanks, Heather. We'll take next question now, please.
Operator:
Thank you. The next question is coming from the line of Mark Moerdler with AllianceBernstein. Please proceed with your question.
Mark L. Moerdler - Sanford C. Bernstein & Co. LLC:
Thank you very much, and congrats on the quarter. CapEx increased significantly this quarter, $2.9 billion you said in cash on property and equipment. We know that you build out – you significantly invest in the data center footprint ahead of demand, but you don't build out the equipment itself that far in advance. Is there a large corporate or government requirement or is it the acceleration in the new data centers that ended up causing that lift? Or is there something else driving it? And as a follow-up, how should we think about that for the next couple quarters? Thanks.
Amy E. Hood - Microsoft Corp.:
Thanks, Mark. I actually didn't think of it as a significant change in trajectory from what we expected. A year ago, Q3 was actually a little low. So on the year-over-year basis, I think it pops a little bit, Mark, when on really a sequential basis I actually don't think, to me, it looks out of sorts, especially with the type of demand we're seeing, not just for Azure, but across all of the cloud components. Those growth rates really at 58% on that total cloud number, it's pretty good demand signal on a global basis. So I hear you on a year-over-year basis, but Q3 was a little funny a year ago on that front.
Satya Nadella - Microsoft Corp.:
And we continue to really monitor the actual equipment in that supply chain and what have you. And if anything, there's a lot of automation and demand sensing capability we have there.
Amy E. Hood - Microsoft Corp.:
Yeah. And I would say, Mark, while I appreciate your point that it takes – and we do build data centers in advance, the majority of the cost obviously in a data center is in the equipment inside. And so, while this really is – the majority of this spend is servers.
Mark L. Moerdler - Sanford C. Bernstein & Co. LLC:
Perfect. Thank you.
Michael Spencer - Microsoft Corp.:
Thanks, Mark. Operator, can we please move to next question?
Operator:
The next question is coming from the line of Keith Weiss with Morgan Stanley. Please proceed with your question.
Keith Eric Weiss - Morgan Stanley & Co. LLC:
Excellent. Thank you, guys, for taking the question and really nice quarter across the board. There's really not much to pick on in this quarter. One of the highlights from my perspective was definitely LinkedIn and what seems to be an acceleration in the revenue growth in LinkedIn. So a two-parter here. One, where are we in terms of that acquisition? Is this still just LinkedIn operating better as an independent company or are we starting to see some of the synergies, specifically revenue synergies, come to bear from maybe broader distribution channel that they get from Microsoft or product integration? So have synergies started to kick in, number one? And number two, given where we are in terms of the M&A process on LinkedIn, what's the appetite for further like large M&A for Microsoft on a going-forward basis?
Satya Nadella - Microsoft Corp.:
Thanks, Keith, for the question. Let me start and then, Amy, you can add to this. First of all, it is very important for us to ensure that we did everything to enable LinkedIn to keep their product and cultural ethos of putting members first and innovating on their behalf. I mean, that was sort of our priority one, two and three. And that's what you see in their sessions growth, engagement growth, their quality member growth. And obviously that all translates into the revenue growth as well across all of the marketing solutions, talent solutions, and sales solutions. We also, during that one year, done integrations. You see it. I see it every day in my Outlook Mobile. I see it in Sales Navigator and Dynamics. And so, you will see us – with Windows 10, so you'll see us continue to do these integrations that add value again to both the Microsoft 365 and Dynamics users, as well as LinkedIn members. And clearly that's increasing engagement as well and that obviously then translates into revenue growth of those business solutions we mentioned. So, yes, revenue synergies are showing up, but mostly because product synergies are showing up, and that's because of the product ethos of LinkedIn around member-first is what we have maintained throughout this integration.
Amy E. Hood - Microsoft Corp.:
And I would also add, Keith, the LinkedIn team has really done a tremendous job. So let me also say, after a year of working with them closely, my appreciation and, frankly, a lot of inspiration that I think you've seen in our own product development has been their focus on users and how important it is and how focused they are on it. In some of the products, I would urge people to look at the Outlook Mobile experience and how really meaningful the experience is for the user and the member. And I think sometimes it's harder for us to measure exactly what a revenue synergy means. But I think I look at this and say, at a 37% growth rate, plus some of the integrations we've seen and the growth in uses and users of things like Outlook Mobile, I believe that we're probably a little bit on the front end of the revenue synergies you'll see in product over time. When it comes to our appetite for M&A, actually it has remained unchanged, which is when things meet our criteria and when we feel like it's in core areas for us, where markets are expanding, where the companies have a unique asset, I think that our ability to both execute on those and see them both execute on their own and execute inside Microsoft, I actually feel quite good that we don't worry about our ability to do them, but I wouldn't say that's new this quarter.
Satya Nadella - Microsoft Corp.:
Yeah. And I think just to add on that, which is whether it's Minecraft or LinkedIn or many other acquisitions we've done as part of Azure, I think the key thing that we are very, very focused on is how do we make this culturally accretive, management times accretive as well as revenue. And that's where we are building good muscle and we'll continue on that.
Keith Eric Weiss - Morgan Stanley & Co. LLC:
Excellent. Thank you very much guys.
Michael Spencer - Microsoft Corp.:
Thanks, Keith. We'll take the next question now please.
Operator:
Thank you. The next question is coming from the line of Karl Keirstead with Deutsche Bank. Please proceed with your question.
Karl E. Keirstead - Deutsche Bank Securities, Inc.:
Thanks. And just to start, Satya and team congrats on getting Microsoft to over 10% organic growth. That's a big achievement for a company at your scale, and it looks like you're expecting the same for the June quarter, so congrats. So I guess, my question is in the spirit of this, to Amy, on the overall growth margin trade-off as you look into fiscal 2019. Amy, when I go back to the Analyst Day you had almost a year ago, I left thinking that your messaging was really that you were going to press on revenue growth and not on big margin leverage. So I'm just wondering as we look into fiscal 2019, is it correct to assume that that's a similar framework with the focus on top line growth and not to expect much in the way of overall improvement in gross margins? Thank you.
Amy E. Hood - Microsoft Corp.:
Thanks, Karl. Yes, I think that's a fair interpretation of my commentary both last year and this, which really speaks to consistency. I do believe that the market that which we are operating, the set of assets we've picked, the team we've built, the investments we made in our sales force, even some extent the acquisitions we've done, these are all showing up as top line revenue growth for us. You see it this quarter. You see it frankly in the guide. And I think your interpretation that our focus on being a growth company, even at our scale, is certainly the right interpretation.
Karl E. Keirstead - Deutsche Bank Securities, Inc.:
Okay. Thanks for that.
Michael Spencer - Microsoft Corp.:
Thanks, Karl. Let's please move to the next question.
Operator:
Thank you. The next question is coming from the line of Walter Pritchard with Citi. Please proceed with your question.
Walter H. Pritchard - Citigroup Global Markets, Inc.:
Hi, Thank you. I'm wondering, maybe a combination of Amy and Satya, talk about the forward kind of view of Azure growth and how we should think about the drivers of that as we go into 2019. New customers existing consumption, premium services and I think we're growing at eye-popping rates right now. We saw that with Office 365 in the early days. How should we expect this business to sort of level out over time as I think it inevitably will as we look to next year?
Satya Nadella - Microsoft Corp.:
Yeah and I'll start qualitatively. And it's true that we are at this point at scale on Azure and with very, very high growth rates. But as I said, I think the key things that we think about is differentiation of Azure at each level because that's what is super important for us as we compete in this marketplace and more importantly double down on areas of differentiation we have. So the first thing is on the infrastructure side itself with the combination of the edge and the cloud I believe between Azure Stack and Azure as well as inclusive of our servers, we have the best crowd platform for what is going to be hybrid computing and we'll continue to push on that, so you'll see growth. It's just got a different margin profile. The layer above that is the place which we are very excited about. We've seen lots of consecutive quarters of growth in our higher-level services but we're now seeing some good scale. I, for the first time, talked about Cosmos DB. This was actually a database we just launched last year. I mean, I've been around databases for a long time. I've never seen a product that's gotten to this kind of scale this quickly. And so we're very bullish about what can happen in the higher-level services and we'll continue to build on that piece. But as I said, one of the key things is, architecturally, the way we build Azure, the way we build Office 365, the way we build our gaming cloud and the way we build even Dynamics are all pretty much one architecture. And you see that even in the way customers use it. So overall to your specific question on Azure, the growth will moderate as the numbers become big, and they've already become very big. But that said, we see plenty of opportunity for total gross margin growth in terms of dollars just because of the number of markets that we participate, in which we by the way, never participated in the old server world.
Amy E. Hood - Microsoft Corp.:
And, Walter, I think the way you see that show up is really in my conversation on FY 2019, to Satya's point, really we talked about that server product and KPI being high teens through FY 2019. We're really confident in double-digit growth in that PBP segment with the components of Office 365, Dynamics 365 and LinkedIn. So if you think about that as the primary components of our commercial cloud overall, we're certainly saying that it's a big business growing very fast at $6 billion not counting LinkedIn. At 58% growth, it certainly speaks to having a big base and a big growth number. On Azure, you're right. It will moderate through next year. But because of the scale at which it's operating, that's why you still see that server KPI remain at that high level even as the base grows. And so you will see also some different dynamics within that Azure revenue number. Satya mentioned the layers of Azure. If you think about the IaaS and PaaS numbers, I would expect to be on the higher end of growth rates. And some of the services that are more per-user like, like EMS within the Azure frame, you would expect that growth to moderate somewhat more quickly just because it's a per-seat business. You will actually over time see us be able to continue to add ARPU and growth in those segments. Think of it almost like an Office business. Internally, we call that component part of our Microsoft 365 Value. That's how we sell it externally even. And so hopefully, that helps give a little context to the number as well as our overall ability to continue to grow the sort of hybrid cloud opportunity high teens.
Walter H. Pritchard - Citigroup Global Markets, Inc.:
Thank you.
Michael Spencer - Microsoft Corp.:
Thanks Walter. We'll take the next question please.
Operator:
Thank you. The next question is coming from the line of Phil Winslow with Wells Fargo. Please proceed with your question.
Philip Winslow - Wells Fargo Securities LLC:
Hey guys, thank you guys for taking my question and congrats on a great quarter. Satya, you touched on the synergies that you're seeing between new applications businesses and LinkedIn helping the two out. Wonder if you could talk just sort of high level and strategically about applications and enterprise applications in Azure, and how you kind of see the synergy potentially coming out between those, especially when you think about Azure AI and all the services, or kind of the question is, how important or how critical are applications like the growth that we're seeing in Dynamics, et cetera?
Satya Nadella - Microsoft Corp.:
Yes, I mean, one of the things that I talked about in my remarks this time was this power platform. One of the areas of in fact real breakout growth in differentiation as being in Power BI, PowerApps and Flow. For the first time in fact, in our own Microsoft history, we have an extensibility model that is the same for Office 365 and Dynamics 365. This has been a dream of mine for, I don't know, for 15 years probably. And we are finally here and we are executing super well. But the interesting thing is it's not just even for our own SaaS applications. It is the extensibility model for every SaaS application out there, including a common data model. So I think that that's where the synergies lie, because AI starts with having a data estate that can really bring data from all of your applications, silos in some sense, together so that you can start doing, building that analytical power that you can then visualize and put in the hands of people using Power BI or run an AI model that does some prediction that you can deploy in your system, whether it's forecasting, sales lead scoring, what have you. So that workflow, we have every layer of it. We have the best deployment tools and development tools in Azure. We have this common data model. On top of this, we have the best BI visualization technology. So that's what you're seeing increasingly as the synergy. But most importantly, architectural benefit for customers because by having incoherence around these layers is where you may feel like you're making some great best-of-breed sort of choices in individual layers, but you'll bear that expense in your overall agility as well as your overall management of your data. And that's where I think we will be very differentiated.
Philip Winslow - Wells Fargo Securities LLC:
Great, thanks guys.
Michael Spencer - Microsoft Corp.:
Thanks. Let's move to the next question please.
Operator:
Thank you. The next question is coming from the line of Ross MacMillan with RBC Capital Markets. Okay, we'll move on to the next question which is coming from the line of Brad Reback with Stifel. Please proceed with your question.
Brad Robert Reback - Stifel, Nicolaus & Co., Inc.:
Great, thanks very much. Maybe Amy, quick question. The Windows OEM Pro business has been extraordinarily strong the last few quarters. Could you maybe give us a sense of how penetrated you guys are in the Windows 10 corporate upgrade cycle and the sustainability of that growth? Thanks.
Amy E. Hood - Microsoft Corp.:
Thanks Brad. Let me, first, I wouldn't say penetration is the word for this. Let me talk about this in two or even a couple of components, because when you think about Windows 10, what we've seen over the past couple of years is, you're right, a very strong enterprise deployment cycle and real pull for that product inside enterprises, because of the security value prop of the product itself. When you see that deployment for security reasons, an externality of that is people often choose to upgrade machines in that process. We've seen good demand inside commercial entities for and when they make those upgrades to buy Windows PCs and often Surface devices, in that choice, I think it's benefited our OEM partners and us. The portfolio of devices that are available are incredibly compelling. I think our partners have done a terrific job on that as well. The overall economy is certainly also quite good, and the installed base had actually gotten older. And so I think what you're starting to see is a process whereby there's a great product, there's a good macro environment. And you've got customers who really want to move to a modern infrastructure. A modern infrastructure has to both be secure at its very core, and that can result, as you're seeing through that confluence of events, in a very strong PC market with very strong Pro performance. And certainly, the guide for Q4 continues to imply all those factors.
Brad Robert Reback - Stifel, Nicolaus & Co., Inc.:
Great. Thanks very much.
Michael Spencer - Microsoft Corp.:
Thanks, Brad. We'll take next question now, please.
Operator:
Thank you. Our next question is coming from the line of Michael Nemeroff with Credit Suisse. Please proceed with your question.
Michael Nemeroff - Credit Suisse Securities (USA) LLC:
Thanks for taking my question. Satya or Amy, can you help us understand the large revenue outperformance and guide for continued strong growth in gaming? And Amy, could you please give us a sense of the margin profile of the areas of gaming that exceeded expectations? And if you could also comment on the strength of the MPC margin in the context of the gaming margin as well, that would be helpful. Thank you very much.
Satya Nadella - Microsoft Corp.:
Yeah, I can start and then, yeah.
Amy E. Hood - Microsoft Corp.:
Why don't you start.
Satya Nadella - Microsoft Corp.:
Because even on gaming, very much like how we talk about some of our commercial segments, we've gotten a strategy which sort of really helps us articulate both the growth opportunity as well as our investments across all of the various layers. So first is, the console itself is the highest engagement console out in the marketplace. So anytime a new game, whether it's first-party or third-party releases, the fact that Xbox is where the best engagement is driven benefits us. So as a platform owner, that's a great growth area for us. But we don't stop there because now we have, whether it's Xbox Live, whether it's Game Pass or Mixer, these are all additional opportunities to really serve the gamer as they play more games or watch games on different platforms. So that's the other big opportunity. But the last one, which I think is new and is something which is already paying its dividends on the Azure growth side, is we've taken all the knowledge of what it means to build any one of these first-party titles of ours and building it as a PaaS service in Azure for game developers, and the PlayFab acquisition speaks directly to that. So those are all the various levers we have in gaming. And you'll see it in the MPC segment and you'll see it, as I said, increasingly over time even on Azure.
Amy E. Hood - Microsoft Corp.:
And I think, Michael, if you don't mind, I'm going to expand your question a little bit, because I don't think the increase in the MPC guide is simply gaming. So let me talk a bit about the components and which ones, I think, are a bit more sustainable and which ones may have a temporal nature to them. The performance in Q3 and the guidance for Q4 shows actually strong performance in a number of places that we expect to continue. OEM Pro is a terrific example, for the reasons I just gave in Brad's question. Windows commercial, which is really the business inside the enterprise of selling much of the security value on a far more annuity-like basis, we've seen strong double-digit billings growth there and we expect that to continue into Q4 as well. The next piece that I would say is a part of that sort of uplift in Q4 is our Surface device. The reception to Surface Book 2 as well as Surface Pro with LTE has been quite good. And you see us reflect that again in Q4 even as the comparable gets a little bit more difficult than it was in Q3 for us when you saw a very large growth rate. We're still expecting high teens there. Then you get to that gaming component, and specifically what Satya was talking about, the Xbox software and services component is where I would expect to see the impact of the continuation of Q3. Part of that, I want to be very clear, is consistent even going back a few quarters. That has been a double-digit grower. It will be a double-digit grower. There'll be some volatility in the number like anything else. And third-party hit games will move it higher as they did this quarter, and we're expecting in Q4. But there's also a really strong base to that business that is the result of what Satya's talking about in terms of having a vibrant platform with fans that believe in it and come to it with all the value that's been added.
Michael Nemeroff - Credit Suisse Securities (USA) LLC:
That's very helpful. Thank you very much.
Amy E. Hood - Microsoft Corp.:
So did that help? Okay, great. Thanks.
Michael Spencer - Microsoft Corp.:
Thanks, Michael. We'll move to the next question, please.
Operator:
Thank you. The next question is from the line of Ross MacMillan with RBC Capital Markets. Please proceed with your question.
Ross MacMillan - RBC Capital Markets:
Thanks so much. Hopefully, the line is clear this time. So Satya and Amy, I wanted to ask about server products which was striking growth this quarter, given the comp. And, Amy, you talked about expected strength into fiscal Q4 and all of that, I guess, is testament to the strength of the kind of hybrid leadership you have. But the two questions though were really, is that strength in server products broad-based across Windows Server, SQL Server, System Center, et cetera? Or is there any sort of bias in the mix, if you will, in terms of what's driving that strength? And then, Satya, you mentioned Cosmos DB and that was a striking number to me as well. And I was just curious, do you think now you have the multi-model database in market that can help you take market share within the data management database space? Thanks.
Satya Nadella - Microsoft Corp.:
Yeah. I mean, I'll take the second one. I think that, yes, I mean, Cosmos DB's pretty unique capability in combination with everything else we do in both the data layer, the AI layer and the infrastructure layer, I think we have a tremendous opportunity, because, as I said, this AI era is mostly first a data era. And that's where I think the opportunity lies. But to your previous question, even there, there are multiple trends here, and Amy referenced it in her remarks, which is for example, virtualization still continues to be a growth driver of server products. The other growth driver of server products is cybersecurity and the security value in our servers. So that's one. The fact that we now have SQL and, for example, when you think about SQL itself, it's a hybrid product. You can tier SQL databases with the cloud. SQL is an AI product because we have the one database that actually allows you to write Python and R in situ, store procedures right in your database. So, for example, when we talk about data and AI close to data, because computation will always go wherever data is. And a lot of data shows up in relational databases and we have a growth driver there as well. And then there is the hybrid choices, where if somebody's building a smart factory, they're now looking and saying, what is the server I deploy in the factory to manage the millions of sensors that are there across the factory. And that's where Azure Stack shows up. So multiple drivers of what is essentially the server and cloud number in combination.
Amy E. Hood - Microsoft Corp.:
And to your point on the component, the on-prem component, even with comparable doing well, let me break Satya's comment into sort of two drivers that have been actually more sustaining. And it's across both Windows in particular, but also SQL, which are obviously the largest products within our server portfolio. The first exactly with hybrid demand. We have something called Azure Hybrid Benefits. What it does is really provide confidence to our committed customers buying on-prem servers that their transition to a hybrid, to cloud over a period of their agreement, is really about their choices, their timelines and their confidence. And so, with that right, it lets them easily transition between Windows or SQL to those same benefits in Azure with a small uplift in price. I think that has actually been a core component. The second one was the virtualization drive or data center modernization, another one, do move the premium mix up a bit. So that's, if you wanted to break it down into two more sustaining things, those are the types of things we're seeing in that number.
Michael Spencer - Microsoft Corp.:
Great. Thanks. And this will be our last question.
Operator:
Thank you. Our final question is coming from the line of Kash Rangan with Bank of America Merrill Lynch. Please proceed with your question.
Kash Rangan - Bank of America Merrill Lynch:
Last question will be the longest one; really, really long. Thank you guys for getting me in. A question for you, Satya. As you meet with CEOs of large companies, this is a recurring theme that we've been hearing from other software company CEOs, the theme of digitization. Can you help us to understand, especially given that Microsoft's growth rate is accelerating whereas the GDP growth rate is the GDP growth rate. So obviously, tech spending or IT spending as a percentage of GDP or average company revenue is going higher. So can you help us, given your perspective, which is pretty unique, help us understand what is the baseline of IT that we've been operating in, when it comes to digital business transformation, what are the phase 1, phase 2, phase 3 initiatives like and where are companies likely to spend more? And what kinds of products and services that are new and upcoming or maybe you sell them today that comprise that incremental swing factor over the baseline of what IT is today versus wherever we're likely to go with the digitization of business processes? Thank you.
Satya Nadella - Microsoft Corp.:
Yeah, I mean, I think when we talk to customers and CDOs, CEOs, what have you, we talk about four digital transformational outcomes. In fact, everything that we do across our solution areas are all ingredients to helping our customers achieve digital transformation objectives on, for example, how do they engage their customers. When I talked about Cosmos DB growth, Cosmos DB happens to be one of the best database products to be able to capture the signals that you want around your customers from a variety of different sources. That's gone one example of it. The second piece is of course around empowering your employees. I mean, one of the things that now has increasingly become a number one priority for every CEO is to make sure that the right tools, the right products are in front of their own employees so that they can do their very best work and collaborate. So teams grow. There's a great example of how companies are modernizing their workforce with things like Microsoft 365. The third one is operational efficiency. When you see the Dynamics 365 growth or Azure IoT growth, taking every IoT project, it ends up as a field service project, so that's a classic way somebody says, let me sense something, predict something and then actually fix using field service. So that's a transformational outcome where we're very well positioned. And lastly, people are changing their business models. You take somebody like a Nalco Water. You could say they're a water company, but now they're pure water service company. In other words, they put sensors that allow them to actually deliver a very differentiated business model to their customers. And so that's the transformational outcomes we see. And we feel, at Microsoft, we're well positioned both with the technology but also with our frontline sales capability, service capability and partner capacity to best address the digital transformation needs.
Kash Rangan - Bank of America Merrill Lynch:
Wonderful. It seems like CRM, HCM, ERP, IoT, these are the predominant themes that are going to be driving your growth. Thank you very much. Very useful, insightful.
Michael Spencer - Microsoft Corp.:
Thanks, Kash. That wraps up the Q&A portion of today's earnings call. Thank you for joining us, and we look forward to speaking with all of you soon. You can find additional details at the Microsoft Investor Relations website.
Amy E. Hood - Microsoft Corp.:
Thanks, everyone.
Satya Nadella - Microsoft Corp.:
Thank you, everyone.
Operator:
Ladies and gentlemen, this does conclude today's teleconference. Again, we thank you for your participation, and you may disconnect your lines at this time.
Executives:
Chris Suh - General Manager of Investor Relations Satya Nadella - Chief Executive Officer Amy Hood - Executive Vice President and Chief Financial Officer
Analysts:
Karl Keirstead - Deutsche Bank Securities, Inc. Keith Eric Weiss - Morgan Stanley & Co. LLC Mark Moerdler - Sanford C. Bernstein Heather Bellini - The Goldman Sachs Group, Inc. Philip Winslow - Wells Fargo Securities LLC Raimo Lenschow - Barclays Gregg Moskowitz - Cowen Inc. Kash Rangan - Bank of America Merrill Lynch Michael Nemeroff - Credit Suisse Securities LLC Alex Zukin - Piper Jaffray Companies
Operator:
Welcome to the Second Quarter Fiscal Year 2018 Microsoft Corporation Earnings Conference Call. At this time, all participants are in a listen-only mode. A brief question-and-answer session will follow the formal presentation. [Operator Instructions] As a reminder, this conference is being recorded. I would like to turn the call over to Chris Suh, General Manager of Investor Relations. Chris, please proceed.
Chris Suh:
Thank you, Ria. Good afternoon and thank you for joining us today. On the call with me are Satya Nadella, Chief Executive Officer; Amy Hood, Chief Financial Officer; Frank Brod, Chief Accounting Officer; and Carolyn Frantz, our new Deputy General Counsel, Corporate Secretary. On the Microsoft Investor Relations website, you can find our earnings press release and financial summary slide deck, which is intended to supplement our prepared remarks during today's call and provide to the reconciliation of differences between GAAP and non-GAAP financial measures. This quarter, we incurred tax charge related to the enactment of the Tax Cuts and Jobs Act. We have excluded the impact of this tax charge in our non-GAAP net income and earnings per share metrics. These non-GAAP financial metrics should not be considered as the substitute for or superior to the measures of financial performance prepared in accordance with GAAP. They're included as additional clarifying items to aid investors in further understanding the company's second quarter performance in addition to the impact that these items and events had on the financial results. All growth comparisons we make on the call today relate to the corresponding period of last year, unless otherwise noted. We will also provide growth rates in constant currency when available as a framework for assessing how our underlying businesses is performed, excluding the effect of foreign currency rate fluctuations. Where growth rates are same in constant currency, we will refer to the growth rate only. We will post our prepared remarks to our website immediately following the call until the complete transcript is available. Today's call is being webcast live and recorded. If you ask a question, it will be included in our live transmission, in the transcript and in any future use of the recording. You can replay the call and view the transcript on the Microsoft Investor Relations website until January 31, 2019. During this call, we will be making forward-looking statements, which are predictions, projections or other statements about future events. These statements are based on current expectations and assumptions that are subject to risks and uncertainties. Actual results could materially differ because of factors discussed in today's earnings press release, in the comments made during the conference call and in the Risk Factors section of our Form 10-K, Form 10-Q and other reports and filings with the Securities and Exchange Commission. We do not undertake any duty to update any forward-looking statement. And with that, I'll turn the call over to Satya.
Satya Nadella:
Thank you, Chris, and thanks to everyone on the phone for joining. Our results this quarter speak to us picking the right secular trends and markets, and following that up with focused innovation and execution. The intelligent cloud and intelligent edge paradigm is fast becoming a reality. Azure growth accelerated. LinkedIn growth accelerated. Microsoft 365 and Dynamics 365 are driving our growth and transforming the workplace. Xbox is reaching new customers with new offers. With that as the backdrop, I want to highlight key areas of innovation and growth across our customer solutions. Every CEO I talk to is keen to start their transformation journey by empowering their employees in creating a modern workplace. They want productivity and collaboration tools that deliver continuous innovation and do so securely. Spectre and Meltdown are the latest instances in an increasingly complex threat environment. Our investments to make Windows 10 the most secure, always up-to-date operating system enabled us to move quickly to protect customers in the face of these threats. Protecting customers will continue to be a top priority. Our continued commitment to operational security and advanced technology is one reason customers like BP, Goodyear, PayPal are choosing Microsoft 365. MasterCard chose Microsoft 365 to empower employees and inspire teamwork with integrated apps like Teams, Yammer and SharePoint. We're infusing AI across Microsoft 365 with the simple goal of helping people do their best work. Insights in Excel is a new service that uses machine learning to detect and highlight patterns. Translator brings 60 languages to Word. We're helping people be more productive on the go on any platform with real-time co-authoring in Office apps on iOS, Android and now the Mac. And just this month, we announced that dictation will be available across multiple apps in Office 365, empowering users to write freely using only their voice. We're making voice a first-class input for productivity. Cortana can help manage your e-mail, by pulling up important e-mails, reading them aloud, and letting you reply using just your voice. We're also bringing Cortana's intelligence to Outlook Mobile app, notifying you when it's time to leave a meeting to get to your next one, based on your location and traffic. Mixed Reality empowers employees with new immersive experiences. Enterprise customers like Mercedes Benz in Germany are using Mixed Reality to transform training, helping maintenance technicians learn everything from guided brake repair to how components in a new diesel engine work. We're expanding our opportunity with Microsoft 365 for organizations of all types and sizes. Take Firstline Workers, leading global telecommunications, retail and hospitality companies such as BT, Target, Panera Bread and Delta Global Services, all chose Office 365 to maximize the impact of their Firstline Workforce. In education, we're empowering every student with new learning tools natively built into Office 365 to improve reading, writing and comprehension, as well as Mixed Reality experiences for immersive learning. This quarter, we launched Surface LTE and unveiled a new generation of always-on, always-connected Windows 10 PCs from our OEM partners. With up to 20 days of standby power, this new category of PCs, deeply integrated with Cortana and with new near-field and far-field capability, will fundamentally change productivity. Now, I'll turn to LinkedIn and business applications. As we pass the one-year mark of Microsoft and LinkedIn, uniting the world's leading professional cloud with the world's leading professional network, LinkedIn continues its strong trajectory with accelerating revenue growth and record levels of engagement. The fifth consecutive quarter of more than 20% sessions growth. Appetite for conversations across the platform continues to grow from sharing in the feed, to video, to one-on-one messages sent, all up more than 60% year-over-year. This increased engagement across the platform is driving strong growth in demand for sponsored content and marketing solutions and record levels of job postings and job visitors in Talent Solutions. LinkedIn is continually creating new ways for members to connect and engage with one another, such as this quarter's launch of Career Advice. From the deeper integration of Sales Navigator and Dynamics 365 for Sales and Dynamics for Talent to the launch of Profile Card to bring personalized LinkedIn insights directly into Office 365 to the new Resume Assistant. I'm excited about the many ways in which we are delivering powerful customer and member experiences that leverage both the Microsoft and LinkedIn Graphs. We continue to see good momentum in Dynamics 365 with revenue growth of 67% year-over-year. Our modern and modular business process applications are resonating with customers driving digital transformation. Park Place Technologies, a global leader in datacenter support, chose Dynamics 365 along with LinkedIn Sales Navigator integration. And United Technologies and Columbia Sportswear chose Dynamics 365 and Azure for their digital transformation. Now I'll talk about Cloud and AI. As Intelligent Cloud, Intelligent Edge becomes more predominant, our architectural advantage is increasingly clear to our customers. You see this reflected in the latest CIO surveys, as well as in our 98% Azure revenue growth this quarter. Only Microsoft delivers hybrid consistency, developer productivity, AI capabilities, and trusted security and compliance. This architectural advantage helps us address both existing enterprise workloads and new workloads such as IoT and Edge AI. To thrive in this new era, customers need a consistent stack across public cloud and the edge, a model Azure Stack uniquely enables. Since broad availability just a few months ago, we are seeing incredible customer demand for Azure Stack across a diverse set of industries, including Schlumberger, ABB and Mitsui Knowledge Industry. We are democratizing data science and AI, so any organization can convert their data into actionable insights and drive competitive advantage. Azure Cosmos DB is the first globally distributed, multi-model database. It is unique in its support for a new class of low-latency, event-based server-less applications. Azure Databricks brings leading Apache Spark-based analytics. Our new SQL Server on Linux is off to a strong start with more than 5 million downloads and will bring more developers to the SQL ecosystem longer term. To thrive in a world with millions of intelligent end points, every company needs an IoT strategy. Microsoft is giving customers comprehensive solutions to help them realize the promise of connected world of devices and things. Azure IoT Central is the first global-scale SaaS offering that enables customers to build intelligent, secure, enterprise-grade IoT app in hours. Azure Event Grid simplifies the creation of event-driven IoT solutions across millions of end points. Azure IoT Edge enables customers to run server-less computing and machine learning models at the edge. Chevron is using Azure IoT to harness massive amounts of data from its oil fields to accelerate deployment of new, intelligent solutions for oil exploration and to manage thousands of oil wells worldwide, increasing revenue and improving safety and reliability of their operations. Kohler is building connected, voice-activated products powered by Azure IoT and Johnson Controls is using large-scale device management capabilities in Azure IoT and Windows IoT for their new smart GLAS thermostat with Cortana voice control. We reached the human parity milestone in machine reading comprehension using the Stanford Question Answer Dataset benchmark, which is the ability for AI to read a document and answer questions about it. We're using this and other AI advances to address some of society's most pressing challenges by partnering broadly across industries. In healthcare, we are partnering with Adaptive Biotechnologies to build a practical solution for mapping the human immune system to detect cancer and other diseases in the earliest stages. We've created a HIPAA-compliant Health Bot powered by Azure Cognitive Services to assist with questions about health insurance, symptoms, and location of nearby doctors. Aurora Healthcare, UPMC and Premera Blue Cross have already signed on. In retail, Kroger is using Azure to power their digital grocery store display solution for real-time pricing and promotions based on customer data to boost sales. Lowe's autonomous in-store robot uses Azure to keep constant tabs on inventory and identify out of stock or misplaced items, freeing store employees to focus on their customers. And Publicis Groupe's new AI platform built on Azure and Office 365 will empower their 80,000 employees worldwide. Now, let me turn to Gaming. Our new Xbox One X was the top selling premium console this holiday in the United States, and we saw strong sales of the Xbox One S. We will continue to innovate in console to attract high value gamers, who want immersive 4K experiences, to build a broader subscription service with Game Pass, and to extend our services to all devices in our customers' lives across console, PC and mobile. Our decision to release exclusive game content on the Xbox Game Pass simultaneously with global release increases the value of the subscription for members and our partners, and we are off to a very good start. We grew gamer engagement again this quarter with 59 million monthly active Xbox Live members, record usage of our Xbox Live services, record viewers of our new streaming service, Mixer, and record Minecraft users. Finally, we just acquired PlayFab, which serves more than 700 million gamers with more than 1,200 games from companies like Disney, Rovio and Atari. It's a complete backend platform for mobile, PC and console game developers to build, launch, and scale cloud-connected games, extending our investments in Azure to provide a world-class cloud platform for the gaming industry. Before I turn over to Amy, I want to reflect on a topic that is at the forefront of every customer conversation that I have. In an era, where there is rapid transformation driven by digital technology, customers are looking for a trusted partner. Someone with a business model that is aligned with their long-term interests, deep technical innovation, and an understanding of the responsibility that goes along with this innovation. This perhaps is one our key differentiators. Internally, we have a saying, Microsoft runs on trust. And we strive to earn it every day with all of the constituents we serve. Now, I'll hand it over to Amy, who will cover our financial results in more detail and share our outlook. And I look forward to rejoining you for the questions later.
Amy Hood:
Thank you, Satya, and good afternoon, everyone. Our second quarter revenue was $28.9 billion, up 12% and 11% in constant currency, with better than expected performance across all segments. Gross margin increased 12%. Operating income increased 10%. This quarter, we incurred a tax charge of $13.8 billion related to the enactment of the Tax Cuts and Jobs Act. Excluding that, earnings per share was $0.96, increasing 20%. We achieved another quarter of double-digit top and bottom line growth, as we continued to realize the impact of strategic growth investments, along with strong sales execution. At a company level, LinkedIn contributed approximately 4 points of revenue growth and 5 points of gross margin growth, with minimal impact on operating income growth. Excluding the cost of amortization of acquired intangibles, LinkedIn contributed a $111 million to operating income and continues to be accretive to EPS this fiscal year, ahead of our original expectations. Across most geographies, our results were in line with overall, improving macroeconomic trends. Large markets including the U.S., Western Europe and France performed better than expected, driven by commercial cloud momentum. Our sales teams and channel partners delivered another quarter of outstanding commercial results even as we continue to work through our sales reorganization from July. Our commercial revenue annuity mix improved by 3 points year-over-year to 86% with healthy renewal rates. Commercial bookings increased 7% and 4% in constant currency, even with a 20% smaller underlying expiration base. Commercial unearned revenue came in slightly higher than expected, at more than $20.2 billion, from growth in multiyear customer commitments to Azure. Commercial cloud revenue was $5.3 billion, growing 56% year-over-year, with broad-based growth across geographic markets and customer segments. Gross margin increased by 7 points to 55%, in line with seasonal trends. We improved gross margin percentage in each cloud service, and Azure again saw the most significant margin improvement this quarter. Company gross margin was 62% and flat year-over-year. Sales mix of higher margin products and services, including better than expected performance from Windows Server and Windows OEM Pro, combined with improving cloud margins offset the impact of the growing mix of cloud revenue, LinkedIn amortization cost, and device launches. The FX impact on company and segment revenue growth was in line with expectations. The weaker U.S. dollar increased revenue growth by less than 1 point. FX had only 1 point of impact on operating expense growth, less than expected. This quarter, operating expenses grew 14% and 13% in constant currency, with 10 points of growth from LinkedIn, including $154 million of amortization expense. We continued to increase investments in cloud engineering, AI and sales capacity to drive future growth. Now to the segment results. Productivity and Business Processes revenue grew 25% and 24% in constant currency to $9 billion, slightly better than expected, fueled by LinkedIn revenue acceleration. LinkedIn contributed 15 points of growth. Office Commercial revenue grew double-digits again this quarter, increasing 10% year-over-year. Office 365 commercial revenue increased 41% from installed base growth across all customer segments, and ARPU expansion from continued customer migration to higher value offers in the E3 and E5 workloads. Office 365 commercial seats grew 30% in line with the expected trend, given the increasing size of the base. Office Consumer revenue increased 12% and 11% in constant currency, driven by Office 365 recurring subscription revenue and growth in our subscriber base, now at 29.2 million. Our Dynamics business grew 10% and 9% in constant currency, driven by Dynamics 365 revenue growth of 67% and 68% in constant currency. LinkedIn revenue for the quarter was better than expected, at $1.3 billion, driven by strong sales execution across all LinkedIn services. We saw continued strength in user engagement, customer acquisition, renewals, and upsell performance. Segment gross margin dollars increased 24% and 23% in constant currency, with 14 points of contribution from LinkedIn, including the impact of $222 million of amortization expense. Gross margin percentage decreased slightly due to the impact of LinkedIn related amortization expense and the increased mix of cloud services. Operating expenses grew 41%, 39% in constant currency, with 33 points of contribution from LinkedIn, including $154 million of amortization expense. Excluding LinkedIn, operating expenses increased on cloud engineering and sales capacity investments. Operating income increased 9% and 10% in constant currency, with only 2 points of negative impact from LinkedIn. The Intelligent Cloud segment delivered $7.8 billion of revenue, growing 15%, with better than expected performance driven by hybrid cloud. Server products and cloud services revenue grew 18% with another quarter of double-digit annuity revenue growth. Azure revenue growth accelerated to 98%, with Azure premium services revenue growing triple-digits for the 14th consecutive quarter. Enterprise Services revenue grew 5%, and 3% in constant currency, as growth in Premier Support Services and Microsoft Consulting Services was partially offset by declines in custom support agreements for Windows Server 2003. Segment gross margin dollars grew 13%, and gross margin percentage declined slightly, as the impact of increasing cloud revenue mix was mostly offset by material improvement in Azure gross margin. Operating expenses grew 3% and 2% in constant currency from ongoing investments in sales capacity and cloud engineering. Operating income increased 24%. In More Personal Computing, revenue was $12.2 billion, up 2%, with better than expected results driven by Windows and Search. Excluding phone, revenue grew 4%. Our Windows OEM business grew 4% this quarter, better than we expected. OEM Pro revenue reflects a stronger than anticipated commercial PC market bolstered by improved macro conditions and continued healthy enterprise Windows 10 deployments. We benefitted as well from a higher mix of premium licenses and the timing of license purchases. OEM Non-Pro revenue was down 5 points, below the stabilizing consumer PC market. We continued to see growth in the premium category in line with the market, but heightened price competition on entry-level devices contributed to lower volumes. Inventory levels remained in the normal range. Windows commercial products and cloud services declined 4% and 5% in constant currency, mainly due to the impact of a large deal in the prior year. Search revenue ex-TAC grew 15% from higher revenue per search driven by continued optimization of our advertising platform, and search volume growth in both the U.S. and international markets. Surface revenue grew 1%, roughly flat in constant currency, as we continued to transition our portfolio towards Surface Laptop, Pro with LTE and the new Surface Book 2. This holiday quarter, Gaming revenue grew 8%, mainly driven by hardware revenue growth of 14%, 13% in constant currency, from the launch of our premium console, the Xbox One X. Xbox software and services revenue growth was 4%, with continued monetization growth partially offset by prior year first party AAA title launches. Segment gross margin dollars were roughly flat year-over-year, with the decline in Gaming offset by growth in Search and Surface. Segment gross margin percentage declined, as expected with the console launch. Operating expenses increased 2%, and 1% in constant currency, from growth in engineering investments in Search, AI and Gaming that were partially offset by declines in Windows marketing and phone expenses. Operating income declined 2%. As a reminder, Q2 was the last quarter of phone comparability given the sale of the feature phone business last year. Now back to the overall company results. As expected, our capital expenditures, including finance leases, increased sequentially to $3.3 billion due to higher levels of customer demand and usage for our cloud services. Cash paid for property and equipment was $2.6 billion. Free cash flow generation - free cash flow grew this quarter 23% driven by operating cash flow growth of 25%. Free cash flow increased from higher customer collections following strong billings growth, working capital improvements in the hardware business and contribution from LinkedIn. Other income and expenses was $490 million this quarter, more than planned, due to higher interest income. Our non-GAAP effective tax rate this quarter was 18%, lower than anticipated, driven by an audit settlement as well as the normal variability between service and license revenue mix, geographic revenue mix, and the timing of equity vests. We returned $5 billion to shareholders in share repurchases and dividends. Now let's turn to next quarter's outlook. Assuming rates - assuming current rates remain stable, we expect FX to increase revenue growth by 2 points, COGS by 1 point and operating expenses by 1 point. With positive IT spend signals, a strengthening commercial PC market and growing customer demand for hybrid cloud services, we expect our commercial business to remain strong, as we drive annuity growth, expand our installed base and execute well on renewals. We expect commercial unearned revenue to be down approximately 2% to 3% sequentially, in line with historic seasonality. And our Q3 expiry base will return to year-over-year growth, impacting commercial bookings growth. Third, CapEx. We will increase our capital expenditures to support increasing demand and capacity requirements. On an accrual dollar basis, we expect a sequential dollar increase next quarter. We expect year-over-year improvement in overall commercial cloud gross margin as Azure margin improvement continues to offset an increasing mix of Azure revenue. In Productivity and Business Processes, we expect revenue between $8.6 billion and $8.8 billion. Both Office commercial and consumer revenue growth will be driven by Office 365, with growth rates for each consistent with Q2. We expect double-digit Dynamics revenue growth from the shift to Dynamics 365. LinkedIn should deliver approximately $1.2 billion, growing more than 20%. In Intelligent Cloud, we expect revenue between $7.55 billion and $7.75 billion, with strong double-digit revenue growth in server products and cloud services. In Enterprise Services, we expect a revenue growth rate similar to Q2, as growth in Premier support should offset the decline in Windows 2003 custom support agreements. In More Personal Computing, we expect revenue between $9.1 billion and $9.4 billion. In Windows, we expect OEM revenue to be largely in line with the total PC market. Both OEM Pro revenue and Non-Pro revenue should be impacted by similar dynamics seen in Q2. Now to Devices, Surface revenue should grow year-over-year from continued launch momentum from the latest Surface Pro, Book and Laptop, but decline sequentially consistent with holiday seasonality. In Search ex-TAC, we expect a similar strong rate of revenue growth to Q2. In Gaming, we expect revenue growth similar to last quarter, but with a revenue-mix shift to software and services and continued year-over-year growth of our Xbox Live user-base. We expect COGS between $9 billion and $9.2 billion, including 1 point of FX headwind. We expect operating expenses of $9.1 billion to $9.2 billion, including 1 point of FX headwind. Given the opportunity ahead of us and our execution to date, we will continue to invest in intelligent cloud, intelligent edge, AI and our sales teams to drive sustainable top-line growth. Other income and expense should be approximately $350 million as we continue to take gains in our equities portfolio and earn dividend and interest income. This is lower than we previously expected, reflecting the impact of rising interest rates on our fixed income portfolio. Now, a few comments on the fiscal year. First, given our outperformance in the first half of the year, we are now ahead of our previous expectation for full-year gross margin. We are now trending to be roughly flat year-over-year including LinkedIn. Second, we still expect full year operating expenses, including LinkedIn, between $36.4 billion and $36.7 billion. We are confident in this investment, given our significant growth opportunities, consistent execution and strong competitive position. Third, on operating margin we are again trending ahead of our previous guidance. We now expect company operating margin, including LinkedIn, to be slightly up year-over-year. Excluding LinkedIn, company operating margin should improve by more than a point. Fourth, tax rate. Based on our current understanding of the recently enacted tax law, we now expect our effective tax rate for H2 to be 16%, plus or minus 2 points. For FY 2019, we expect our full-year effective tax rate to be slightly below the new U.S. corporate tax rate of 21%, due to the impact of tax law provisions effective for us July 1, 2018. We will continue to have quarterly variability based on the mix of service and license revenue, geographic mix of revenue and the timing of equity vest. Finally, we remain consistent in our ongoing commitment to capital return. As always, we believe the highest shareholder value is created first through organic and inorganic investment to pursue the significant market opportunities ahead and are proud of our resource allocation changes and the results. And, we've been focused on capital return through both dividends and share repurchase as a key part of our commitment to total shareholder return for many years. With the recent tax reform, we can continue that commitment without the need to access the capital markets. Before turning to Q&A, I have one special thank you. Chris Suh is moving to a new role as the senior finance leader of our Azure and Server business. On behalf of the company, thank you for your significant impact on Investor Relations for the past five years. And I'd like to welcome Mike Spencer, the former finance leader of our Office 365 business, as the new Head of Investor Relations. We look forward to having you lead the team. Now, Chris, let's go to Q&A.
Chris Suh:
Thanks, Amy. We'll now move to the Q&A. Ria, can you please repeat your instructions?
Operator:
Thank you. We'll now be conducting a question-and-answer session. [Operator Instructions] And thank you. Our first question comes from the line of Karl Keirstead with Deutsche Bank. Please proceed.
Karl Keirstead:
Thanks very much and congratulations on the results. So relative to your guidance, over half the beat this quarter came in the Intelligent Cloud segment. So I wouldn't mind digging in there a little bit. And it wasn't just the amazing Azure performance. Your on-prem server product business accelerated despite the cautious commentary about a tough comp on the last call. Even Enterprise Services was plus-3% instead of flat. And your guide actually suggests that that goodness in Intelligent Cloud should continue next quarter, despite actually a way tougher comp. So I'm just curious, Amy or Satya, if there are any threads that you can weave through this Intelligent Cloud outperformance, if you saw any broader increase in enterprise spend in the December quarter. Any change in behavior or is all of this goodness a little bit more Microsoft-specific? Amy, you called out IT spending signal, so I'm guessing maybe a little bit was macro. Thank you.
Satya Nadella:
Thanks, Karl. Let me start and, Amy, you can add. I mean, for me it all comes down to really having an architectural advantage on what is a new secular trend. So when we think about the Intelligent Cloud and the Intelligent Edge, and then bring that to the Azure business, you can see it at each layer. When it comes to infrastructure, we're the only cloud provider that provides true hybrid cloud computing with Azure and Azure Stack. When it comes to the data tier, we have real uniqueness. Take something like Cosmos DB. It's the only planet-scale database, that's multi-model, supports these new programming models of server-less and event-driven programming. Take SQL, what we are seeing in terms of SQL growth, in terms of Azure DB, as well as SQL server and SQL server on Linux, that's again addressing the customer needs. There are new workloads that are being born, that require both the cloud and the edge, IoT being a great example of that. And especially when you take that in combination with AI, again, you train on the cloud and you score on the edge. That's a real competitive advantage. We have everything from sort of the lifecycle management of how these models get created and deployed, and so on. So I think that's what you're seeing. There will be variability quarter to quarter. There will be mix differences. But overall, when I look at what is it that we need to get done is innovate on what is a fundamental architectural advantage to where the world is going.
Amy Hood:
And I would say, Karl, a couple of things. We've been investing here both in engineering to land the differentiation that Satya just talked about in sales resources and then continuing to invest in technical sales resources that can help our customers be successful in these deployments. I actually think you're continuing to see the impact of those investments growing in time and growing in expertise. And so, I feel encouraged both by the technical differentiation, but also the return on the investments we've made here, that lead us to have good amount of confidence that you do see in the guide in Q3. And yes, you're right, we do have a tougher comparable, particularly on-prem in Q3, which is correct.
Karl Keirstead:
Okay, thank you both.
Satya Nadella:
Thank you, Karl.
Chris Suh:
Thanks, Karl. We'll move to next question, please.
Operator:
Thank you. Our next question comes from line of Keith Weiss from Morgan Stanley. Please proceed.
Keith Eric Weiss:
Excellent. Thank you, guys, for taking the question. Very - again, a really solid quarter. And, Chris, it's been great working with you. Sorry to see you go from this role. I'll ask my questions. One question for Satya, and starting a little bit narrow, maybe running off from there. Gaming in the quarter seems to have - had a good quarter for gaming with Xbox launch. But more broadly, there are some murmurings out there about Xbox falling behind PlayStation. If you look at the sort of the bases of those two consoles, there are murmurings about not having enough kind of exclusive games on the console. I know you sort of mixed up leadership a little bit there. How do you feel about your positioning in gaming from a narrow focus? And then more broadly, how are you guys feeling about your position in the home if you will. When I go home, I'm talking to Alexa. I'm not talking to Cortana. Is that something that you're comfortable with where we are today? Is that something we should see improving on a going forward basis?
Satya Nadella:
Thanks, Keith. So let me take both of those questions. So on gaming, we feel good about Xbox One X, the premium console launch. We also feel good about the volume we got for Xbox One S, because we always wanted that halo effect of the premium console driving even the lower-end console, because that creates the sockets for gaming for us. But our real strategy going forward is not only to do great work on the console, but to complement that with the work we're doing on the PC. PC gaming is a growth market. And so, therefore you see us, whether it's our subscription offer, whether it's our streaming efforts that are increasingly bringing the console plus PC together. And then, not stopping there, but going to other devices, for example mobile. Minecraft on mobile we just launched in fact in the last quarter in China. We are seeing tremendous growth of Minecraft expansion on mobile platform in China. So overall, you will see us do good work on the console, we'll compete there. But more importantly, we have a much more broader gaming view in terms of what value we can add with our subscription services streaming services across all devices. And one other point I think I made in my remarks earlier is gaming also is a growth area for Azure. In other words, we have now increasing past services that we are going to reinforce on Azure and attract more game developers. Some of the know-how that we have from Xbox is not just about the Xbox, but it's going to help developers across the board. So that I think will also transcend or lead into even media companies. So we're very excited about some of what we can get out of our investments in gaming. So that's our focus on gaming. In terms of Cortana and home, I think it's probably important. Although the question I'll ask is, you asked it narrowly, but my investments are much broader. In other words, I first start by saying let's make sure our best AI capability, whether it's speech, whether it's ultimately even image recognition and dialogue management, because right now most assistants are fairly dumb in terms of just doing one-turn dialogue, but where we're going to go is multi-turn dialogue and that requires real natural language understanding. So all of those investments, for example, are available on Azure as Cognitive Services. I even referenced in my remarks how in healthcare people are using those to build bots and skills and agents. That's where we will make sure we do our best, building blocks and AI work. Of course, it will manifest for us with Cortana as an agent from Microsoft that has some special skills, especially around that crossover between work and life. Most agents and their knowledge or smarts come from the data access they have. In our case, it's going to be about things that are there in Office 365. The people, places, things and how we reason about it and help users, whether they're at home or whether they're at work. Lastly, even when it's comes to devices, we want to take an approach that brings all assistants. That's why we are working with Alexa, we would welcome it on our devices, because we believe in a world where our own assistant should be available everywhere and so should other assistants be available on our devices versus thinking that the end game here is about speaking, doing one-turn dialogues on one speaker in one home. That's just not our vision.
Keith Eric Weiss:
Excellent.
Chris Suh:
Thanks, Keith. We'll move to next question, please.
Operator:
Thank you. Our next question comes from the line of Mark Moerdler with [Ever AB] [ph]. Please proceed with your question.
Mark Moerdler:
Thank you. Congrats first on the great quarter, and Chris, thanks and congratulations on the new position, so you'll be greatly successful. Satya, I'd like to ask you a question, can you give us a sense of what is the adoption of Azure in the U.S. versus International, not just in the revenue point of view. But in terms of the mix of premium workloads, types of workloads, et cetera? How should we think, where we are in that process?
Satya Nadella:
I would say, the U.S. has been a lead market in general when it comes to the latest technology and architectural paradigm adoption, whether it'd like take something like AI or the higher-level services around data. We clearly see first things happening in U.S. and quickly followed by geographies like Germany and the UK. There are certain workloads like the IoT workload, where we do see very advanced action in countries like Germany, especially with the industrial customers in terms of smart factories, Japan. But I think broadly, I don't see any difference than say, what we used to see or what we still see on our server or any other technology adoption curves. And they have differences in industry patterns, because different industries are strong in different parts of the globe. So - and then, they represent different use cases in terms of the components of Azure that get used.
Mark Moerdler:
Thank you.
Chris Suh:
Thanks, Mark. We'll take next question please, Ria.
Operator:
Thank you. Our next question comes from the line of Heather Bellini with Goldman Sachs. Please proceed.
Heather Bellini:
Great. Thank you. Two questions. One, Amy, I guess you've been talking about and so is IR about the commercial bookings, where the expiry base was down over year-over-year - on a year-over-year basis. I am just wondering, if you look ahead to 2019, is there anything you could share with us about the size of the expiry base in that period just so we can think about it? I know, you don't give guidance that far out, but just as we start to think about - thinking about further out growth. And then, I guess the other question would be - you mentioned better IT spending. But just also given the significant savings companies in the U.S. are going to be seeing due to lower tax bills. Is there any early feedback from partners or customers about the rate that this might be reinvested back into IT spending and digitization? Thank you.
Amy Hood:
Thanks, Heather. In general, fiscal 2019 will have a higher base than fiscal 2018, just as you start to think through the impacts on bookings for the next year. And as we talked about, Q3 has that same attribute, it's higher than it was a year-ago Q2. The reason we called it out, obviously, because it was such an outlier. And if you look back three years sort of how this EA expiry base works, our performance this quarter was really strong compared to three years ago. So I feel great about our sales execution especially in terms of growing the recapture rate at accounts. To the question on the demand signals we're seeing in the U.S. in particular - I think, it is quite early, but as we said the U.S. has been a good market for us and a strong market for us for a good period of time, and it was again in Q2, as we noted. And I think, we are optimistic as we look to H2, when we see the signals we're seeing in the market whether it's PCs, server or the cloud demand.
Heather Bellini:
Thank you.
Chris Suh:
Thank you, Heather. Thanks. We'll take next question, Ria.
Operator:
Thank you. Our next question comes from the line of Phil Winslow with Wells Fargo. Please proceed.
Philip Winslow:
Hi. Thanks, guys, for taking my question and congrats not only just on the income statement, but also obviously the balance sheet where, obviously, the commercial, it was only down 5% versus your guided 7%, so congrats there. The - my focus is actually on the commercial side, but specifically on Office. Obviously, your Office 365 revenue continues to outpace seat growth there. We've talked about that in the past with pricing, but if I just look at also overall Office on the commercial side, up 10%, same as Q1, when you all think about just going forward just the mix of those two, obviously, the on-prem business is still declining in the high-teens, and then Office 365 growing rapidly. How do you think about just the blended growth of Office commercial and the puts and takes there?
Amy Hood:
This is one, where I tend to when I think about that 10% number, it really is the same way I think about Office 365. Our goal and I think the real opportunity that remains with Office 365 and Microsoft 365 going forward, is our ability to continue to grow the installed base, and to also continue to grow our ARPU. The combination of those two things and the opportunity we see is the reason in the sales re-org that we did in July, we continue to put resources and sales resources behind collaboration and communication, and so many of the important workloads that allow us to give great value to customers. And you've even started to see it this quarter as you're pointing out, Phil. We saw a little bit more impact of E5 this quarter in ARPU than we have been seeing. It's been in the market a while, we're seeing that momentum, the value all up of E5 not just from an Office perspective, but from a Microsoft 365 perspective with security and management as well as some of the newer products that are getting some strong adoption like Teams. I think we feel really good about where we are, and the value and our opportunity both from small business up to the large enterprise from first line workers to do all of these - do all these things and continue to execute well. So the guide certainly implies that continued optimism.
Philip Winslow:
Awesome. Thanks, guys.
Chris Suh:
Thanks, Phil. We'll take - go to the next question, please.
Operator:
Thank you. Our next question comes from the line of Raimo Lenschow with Barclays. Please proceed.
Raimo Lenschow:
Thanks for taking my question, and all the best for you, Chris. I just wanted to double click on the productivity gaze you see in the Cloud especially on Azure. Can you talk a little bit about the [drivers there] [ph]? I know one is that your build-out pattern was different than some of your competitors, so you're kind of filling capacity. But also talk a little bit about what you see in terms of how you are delivering the services in Azure and how that's evolving? Thank you.
Satya Nadella:
I mean, overall we did take an approach that we want to make sure we meet the real world needs across the globe. And we'll continue to do so, when we look at our CapEx spend we want to make sure that the data center regions meet the needs of our customers globally across both consumer workloads and enterprise workloads, where real data sovereignty requirements and speed-of-light issues are already relevant. Having said that, the way it fills up is by the value-add that we can do. So that's why the mix of these higher level services especially around data and AI is definitely driving a lot more consumption of our higher level services. And even something like IoT, they're not just at the consumption meters, but they're also got SaaS like qualities to them. So I feel very, very good about ultimately having innovation that drives both the consumption of more higher level services and then also making sure that we are available in all parts of the world, where the demand is going to spread to, because we are in the very, very early innings of essentially this new cloud growth, and there's only going to be increasing demand as there's more digitization of every city, every factory, every hospital and so on. So I think we have a long way to go to still fill up.
Amy Hood:
And I would say, the way to think about that and you see it in the gross margin percentages and the improvements we've continued to see is the Azure premium revenue growth exceeding the overall revenue growth that actually is a benefit to the gross margin rate. Then again all the work we have done through the supply chain. So while we have a signal come in, you see a very quick turn from demand signal to us having servers in place and ready to be utilized very quickly. That work continues and the team has done a really nice job. And then as well software improvements, they continue to go on to increase our ability to run more or less. Those taken together continue to show gross margin improvement.
Raimo Lenschow:
Thank you.
Chris Suh:
Thanks, Reimo. We will go to the next question, please.
Operator:
Thank you. Our next question comes from the line of Gregg Moskowitz with Cowen and Company. Please proceed.
Gregg Moskowitz:
Okay. Thank you very much. Amy, I'd like to follow-up on Heather's question, because it's really difficult to grow commercial bookings by mid-single-digits constant currency in the face of 20% or so declining EA expirations. And so I'm wondering, looking beyond this quarter, if you could expand on how commercial bookings growth ex-renewals is trending? And in other words, are you getting more separation, if you will between reported growth and growth excluding renewal activity?
Amy Hood:
Let me take a shot. The way I think about bookings growth every quarter, as you tend to look at a couple of things. And I would say, I start with renewals, not just that we renew the contract but how many new products, new services did we add to that contract? Do we expand our footprint, our percentage of the IT budget at a customer? Do they rely on us for more products and more services? This quarter is a good example of that happening. And if you think about the connection to why that happens it's not just a terrific engineering work that we've done in product value, it's also the investments that we've made to put resources and some of these larger accounts to continue to add new workloads that are only possible in the cloud and we've added resources that we're seeing the revenue get recaptured in that way. So that I think feels very good from a resource allocation and return perspective. And so, then the next component obviously is being able to grow just brand new accounts. Are we growing customer bases? Are we penetrating segments and you also saw that in the quarter. So at a high-level you can either sort of add more, expand your footprint or you get to add a new customer and both of those are motions that we focus on and I feel good about our execution. I think there is and you'll see that dynamic, so if the expiry base is a little bigger, you'd expect obviously a number bigger than that on the booking side and when the expiry rates' growth - it's really about the delta between the two as you know. And our execution this quarter was quite good. But it's come from sustainable investment and our sales, technical resources, and in the engineering to deliver a differentiated value at the customer.
Gregg Moskowitz:
Very helpful, thank you.
Chris Suh:
Thanks, Gregg. We'll take the next question, please.
Operator:
Thank you. Our next question comes from the line of Kash Rangan with Bank of America Merrill Lynch. Please proceed.
Kash Rangan:
Hi, Satya, my nine-year-old kid insists that the Minecraft is the best thing for his brain development. So whatever it is congratulations. But serious question is with cash repatriation obviously Microsoft has the ability to bring back a lot of money. I'm wondering what the priorities of the company are with respect to doing a large strategic deal or not so perhaps, and perhaps even share repurchases and dividends. Clearly, this is once-in-a-lifetime opportunity and there is a lot that can be done. Curious, how you think about this. Thank you so much.
Satya Nadella:
I'll actually let Amy.
Amy Hood:
Yeah, why don't I take this. Number one I would say, we have - when we have seen an opportunity to invest, we have not really waited for tax reform to do that. Our opportunity, the TAM, really the once-in-a-lifetime opportunity is really the technical transition and digital transformation that's occurring now. And so, we've invested to make that happen. We made acquisitions when they made sense. We have used the capital markets and the debt market to fund those to make sure that we made the right investments to grow our business. And so for us, we also didn't wait when we thought about capital return. Even this quarter, we returned almost all of our free cash flow generation in dividends and share repurchase. And we've been on that path for a number of years. Now, that being said, I am pleased obviously, to be able to access the cash more easily and not has to go through the debt market to be able to make these choices. Whether it's investment in ourselves, and the returns you've seen in this quarter in revenue growth, whether it's the acquisitions like LinkedIn that are performing better than we expected. And I think today, we would even say it's a more strategic asset than we even maybe thought a year ago in terms of the power of it to add to our graph and our understanding. And then, be able to return capital. So for me, while I appreciate the spirit behind the question, for us we have felt a necessity to do that for years, as a part of total shareholder return and our commitment to do that. And I think we've done a good job. And I'm proud of what we've done, and I'm proud and excited for what we can continue to do.
Kash Rangan:
Terrific. Thanks so much.
Chris Suh:
Thank you, Kash. We'll take one - the next question, please. We'll move to the next question please, Ria.
Operator:
Thank you. Our next question comes from the line of Michael Nemeroff with Credit Suisse. Please proceed.
Michael Nemeroff:
Well, thanks for taking my question. This one's for Amy, about the Office 365 commercial. Are there any limitations other than storage-related workloads that would limit Office 365 commercial gross margin from reaching, say, 80% over time? And what are some of the current limitations on that gross margin that you'd think could be improved upon, for that to work higher than 70% over time? Thanks.
Amy Hood:
Thanks. You're right. In general, workloads like Exchange and increasingly SharePoint, which we have seen some really great encouraging numbers on usage of SharePoint in our Office 365 commercial base. Those do have storage requirements. And so, you're absolutely right. They are slightly different than many of the very high-level SaaS workloads that you see. But we still do have room, which I think is really the core of the question. We still have some room to improve that Office 365 commercial gross margin, from the new workloads we've added, which have even more of this pure SaaS like workloads, and aside from Office, in that same segment is Dynamics who - or LinkedIn, which both have those SaaS like margins, and can, and we see opportunity to both improve those as well. So I don't think there's necessarily a level, but there's certainly room even within these storage-heavy workloads.
Satya Nadella:
I mean, I'd just add, this is not specifically to the gross margin question, but the expansive nature Microsoft 365, first of all, we think of it all up in that context. Amy already referenced how small businesses that perhaps never did advanced workloads are now able to do so. Emerging markets that never did are able to do so. So first of all, whether it's - on firstline workers, we never had any solutions for firstline workers. So there is a market expansion in terms of users and the sophistication of the workloads that they can use or the higher-level services. The other thing is Office by itself. You talked about storage. It's an interesting question to say, what is being stored in Office, in meetings going forward, at home office or people calling in, things like mixed-reality being used in meetings. It's very different. It's not about you sitting in front of Word and entering text. That's not the full limit of Office. Office is about any people collaborating in voice or in - with even computer vision and many other ways that I think collaboration will happen. So we have a very expansive view, much like Azure for infrastructure, and data and AI. In terms of human activity that gets digitized at work and at home is something that we're going after with Microsoft 365.
Michael Nemeroff:
Thanks for taking my questions.
Chris Suh:
Thanks, Michael. We'll go down to our last question now please, Ria, if we can move to it.
Operator:
Thank you. Our last question comes from line of Alex Zukin with Piper Jaffray. Please proceed.
Alex Zukin:
Hey, guys. Thank you for taking my question. Satya, I wanted to ask you about Azure Stack adoption. You mentioned it was ahead of your expectations on the call. And, I guess, if you think about your early traction with service providers and how you're empowering them to build these Azure capable datacenters globally, maybe longer term how should we think about the impact of this on Azure hyper-growth durability beyond fiscal 2018 as you scale?
Satya Nadella:
See, our overall vision for how computing evolves is that it's going to be more distributed, not less distributed. Let's just take for example what's happening in a factory. In a factory, one thing that is secular is that they're putting lots and lots of more sensors. Lot of the sensors today are in fact rendezvousing some of that data straight to the cloud. As you do more of that, what happens is you need to - and then you start doing sensor fusion, which is your multiple sensors that you want to be able to fuse and take action. The speed of light gets in the way. So they want local compute. And so, in order to have that local compute in some of these factories with millions of sensors, you may in fact need Azure Stack. So it's not just about old workloads and service providers and essentially hybrid computing as we understand it. When I think about hybrid computing at least in the fullness of time, it's more the future of distributed computing, where there is a cloud, there is an edge. And even the edge is not just one single edge. But it's got a topology associated with it, going all the way to the sensors, whether it's at home, whether it's in a hospital, whether it's in a factory. So that's where we're going to end up, which is a true distributed computing fabric that the world needs in order to be digitally transformed. How - and quarter to quarter will there be volatility, shifts, changes, that's all going to be the case. But we see the pattern emerge pretty clearly in terms of where we need to go.
Chris Suh:
Okay. Thank you, Alex. So that wraps up the Q&A portion of today's earnings call. Thank you for joining us today. We look forward to seeing many of you at the coming months at various investor conferences and events. You can find the details on the Microsoft IR website. Thank you.
Satya Nadella:
Thank you all. Thank you very much.
Amy Hood:
Thank you all. Thanks, Chris.
Operator:
Thank you. This concludes today's teleconference. You may disconnect your lines at this time. Thank you for your participation.
Executives:
Chris Suh - Microsoft Corp. Satya Nadella - Microsoft Corp. Amy E. Hood - Microsoft Corp.
Analysts:
Keith Eric Weiss - Morgan Stanley & Co. LLC Heather Bellini - Goldman Sachs & Co. LLC Philip Winslow - Wells Fargo Securities LLC Karl E. Keirstead - Deutsche Bank Securities, Inc. Walter H. Pritchard - Citigroup Global Markets, Inc. Kirk Materne - Evercore Group LLC Mark L. Moerdler - Sanford C. Bernstein & Co. LLC Adam Holt - MoffettNathanson LLC Michael Nemeroff - Credit Suisse Securities (USA) LLC (Broker) Raimo Lenschow - Barclays Capital, Inc. Ross MacMillan - RBC Capital Markets LLC
Operator:
Greetings, and welcome to the First Quarter Fiscal Year 2018 Microsoft Corporation Earnings Conference Call. As a reminder, this conference is being recorded. I would like to turn the call over to Chris Suh, General Manager of Investor Relations. Chris, please proceed.
Chris Suh - Microsoft Corp.:
Thanks, Jesse. Good afternoon, and thank you for joining us today. On the call with me are Satya Nadella, Chief Executive Officer; Amy Hood, Chief Financial Officer; Frank Brod, Chief Accounting Officer; and John Seethoff, Deputy General Counsel and Corporate Secretary. On the Microsoft Investor Relations website, you can find our earnings press release and financial summary slide deck, which is intended to supplement our prepared remarks during today's call. As a reminder, this is the first quarter we're reporting our results under the new revenue standard, ASC 606. As we detailed during a conference call we hosted on August 3, the adoption of the standard had several impacts, but most materially, the revenue recognition of Windows 10 OEM licenses and the license component of on-premises annuity contracts. As we discuss our Q1 results and share our outlook on the call, please keep in mind the following
Satya Nadella - Microsoft Corp.:
Thank you, Chris, and thanks to everyone on the phone for joining. We are off to a very strong start in FY 2018, delivering double digit top and bottom line growth and exceeding $20 billion in commercial cloud ARR, outpacing the goal we set just over two years ago. I'm proud of our team's work behind these results that spanned all of our segments. We now have 120 million monthly active users of Office 365 Commercial. We have more than 530 million LinkedIn members. Dynamics 365 customers grew 40% year over year. Azure Compute usage more than doubled this quarter and revenue grew 90%, and Windows 10 Commercial monthly active devices grew 90% year over year. These results reflect our accelerating innovation as well as increased usage and engagement across all businesses as customers continue to choose Microsoft to help them transform. Amy will cover our financial results in more detail, but today I wanted to talk about the key areas of innovation and opportunity for growth in 2018 and beyond. Our focus is on bringing our technology and products together into experiences and solutions that deliver new value for customers by galvanizing around five key solution areas. First, top of mind for every CEO is empowering their own employees for the modern workplace. Microsoft 365 is our core offering to address this $500 billion-plus market. We are bringing together Office 365, Windows 10 and Enterprise Mobility + Security as a complete integrated solution for organizations of all sizes. It represents a profound shift in the way we design, build and deliver our productivity solutions, moving to a people-centered approach, spanning all their devices to unlock creativity and inspire teamwork while simplifying security and management. This past quarter, we launched a wave of innovation across Microsoft 365. The Windows 10 Fall Creators Update empowers people with new AI-first interfaces, ranging from voice-activated commands through Cortana, inking, immersive 3D content storytelling and Mixed Reality experiences. Cloud sharing and co-authoring experiences are now natively enabled with OneDrive files on demand. We are making Windows 10 more accessible to everyone with new features like the eye control, which gives people the ability to operate a PC using just their eyes. You'll see a great lineup of Windows 10 devices this holiday from the new Surface Book 2 to a vibrant range of devices from our OEM partners. This month, we also introduced Windows Mixed Reality broadly. Mixed Reality, which is a voice, gaze and gesture interface, will fundamentally change the way people and teams collaborate. Our work with Ford is a great example of this promise. Ford's designers are using Mixed Reality to blend 3D holograms digitally with models and physical production vehicles, allowing them to experiment and iterate on design much more quickly. HoloLens, Windows VR headsets and Microsoft 365 enable any customer to blend physical and digital worlds across devices, empowering people to collaborate in the same shared experience from anywhere in the world. AI is infused across Microsoft 365 in a myriad of helpful ways, making it easier for people to create high-impact presentations and documents, automate routine tasks and search and discover people and content in highly personalized and relevant ways. Beyond new AI capabilities in PowerPoint, Word, OneNote, SharePoint, we're enabling AI-first workloads like Bing and Cortana using the Microsoft Graph. Soon, you'll be able to search not only the public Internet but also corporate intranet sites, line of business applications and people with Bing for Business, now in private preview. With Cortana, you'll be able to query your calendar and automate tasks like scheduling a meeting or replying to an e-mail using just your voice. Microsoft Teams is core to our vision for the modern workplace as a digital hub for teamwork, bringing together conversations, meetings and content into a single canvas. We are integrating AI and cognitive services to make meetings more productive for users today and longer-term. Lastly, Microsoft 365 connects users, devices and SaaS applications into a single control plane to simplify IT management while providing comprehensive security across the entire digital estate. Today's sophisticated threats require AI-based security approaches. Using the Microsoft Intelligent Security Graph, we process billions of signals to detect and remediate threats. New conditional access capabilities evaluate risk in real-time based on the user's account, device and application and physical location. Our leading-edge security and management capabilities are just one reason customers trust Microsoft 365 for their modern workplace needs. Now, I'll turn to LinkedIn and our business applications. From the outset, the priority one was to ensure that LinkedIn, on its own, accelerate its mission and growth while retaining its culture as part of Microsoft. Nearly one year in, we are ahead of plan with LinkedIn contributing positively to EPS ex-purchase accounting in fiscal 2018. Second, we're seeing record levels of engagement. LinkedIn is on target to surpass 21 billion sessions this calendar year and has seen its fourth consecutive quarter of 20%-plus sessions growth. Engagement across the platform is strong, with 65% year-over-year growth in jobs, visitors across mobile and desktop, 60% growth in feed update views and nearly 40% growth in messages sent, driven by more ubiquitous messaging. Third, innovation and execution are accelerating in both the business and in the product integrations across Microsoft, with a positive reception to native video, career advice marketplace and this week's launch of smart reply messaging. LinkedIn profile integration in Office 365 delivers rich people insights from both the LinkedIn Graph and the Microsoft Graph. The Microsoft Relationship Sales solution brings together LinkedIn Sales Navigator and Microsoft Dynamics to transform business-to-business sales through social selling. Dynamics 365 for talent with LinkedIn Recruiter and Learning gives HR professionals a complete solution to compete in the talent marketplace. You'll see more product integration in fiscal 2018 as we continue to accelerate our innovation to connect the world's leading professional cloud with the world's leading professional network. Now, I'll turn to two areas of our hybrid cloud value proposition, applications and infrastructure and data and AI. We've been focused on addressing the real-world needs of customers with our differentiated approach to the cloud, architecting for hybrid consistency, developer productivity, AI capabilities and trusted security and compliance. Moreover, customers are choosing the Microsoft Cloud for its operational consistency, productivity and security that spans the entire digital estate, inclusive of Windows 10 security and management, Dynamics 365, Enterprise Mobility + Security and Azure. Let's double-click on hybrid. To support the emerging intelligent cloud, intelligent edge application pattern, you need a consistent stack across the public cloud and the edge. Merely providing colocation services or connectivity between on-premise data centers and the public cloud is not sufficient to meet customer needs. You need consistency across the development environment, operating models and technology stacks. Azure provides this consistency across the entire stack, inclusive of identity, data, app platform, security and management at the edge and in the cloud. Our hybrid cloud is one of the reasons nearly every Fortune 500 company has chosen to partner with Microsoft. Costco recently chose Azure as its hybrid cloud platform, and we are excited to partner with them on their digital transformation. Core currency of any business going forward will be the ability to convert their data into AI that drives competitive advantage. Azure SQL DB makes it possible for customers to take SQL Server from their on-premise data center to a fully-managed instance in the cloud with no code changes. SQL 2017 is now broadly available on Windows, Linux, Docker containers, with everything built in, including the ability to run AI compute close to the data with Python or R. Azure Cosmos DB is the first globally distributed multimodal database that enables developers to write apps for IoT and other event-based serverless applications. We're accelerating our innovation to help every developer be an AI developer with approachable new tools from Azure Machine Learning Studio for creating simple ML models to powerful Azure Machine Learning Workbench for the most advanced AI modeling and data science. We continue to enhance our cognitive services to give every enterprise powerful building blocks to create their own AI applications. Finally, we continue to invest in making Azure the most trusted cloud with AI-based security built in. Azure confidential computing enables encryption of in-use data to ensure that information is always under customer control, a first for any public cloud. Our ongoing data center expansion brings Azure to 42 regions globally, more than any other cloud provider and 69 compliance offerings and the most comprehensive compliance coverage in the industry. And new Azure availability zones provide new levels of resiliency for high-availability apps within a region and across regions. Now, let me turn to our last solution area, Gaming. We are mobilizing to pursue our expansive opportunity in the $100 billion-plus gaming industry, broadening our approach to how we think about gaming end-to-end, from the way games are created and distributed to how they are played and viewed. We will continue to connect our Gaming assets across PC, console and mobile and work to grow and engage the more than 53 million Xbox Live member network more deeply and frequently with new services like Game Pass and Mixer. And we are a few days away from launching the Xbox One X, the most technically advanced and powerful console ever built. Moreover, we have high expectations for our Gaming business to bring more people to more Microsoft experiences and broaden our engagement and usage scenarios. This means fundamentally rethinking how we measure progress in Gaming. While we continue to innovate across the console, PC and Xbox Live services, we see substantial additional opportunities across e-sports and streaming. At 20% this quarter, our software and services revenue growth reflects the early-stage potential of this larger opportunity. We also see the opportunity to empower developers who work on console, PC and mobile games to use our cloud infrastructure and services to enhance their game play and community. Gaming pushes the boundaries of hardware and software innovation, with some of the most CPU and GPU-intensive applications and content, giving us a huge opportunity in the cloud. As one example, PUBG Corp., with the hit game PLAYERUNKNOWN'S BATTLEGROUNDS, is not only partnering to make Xbox the exclusive console at launch but is also running on Azure. In closing, across the company, we are mobilizing to pursue our five core customer solution areas. We are partnering deeply with our customers so that our new technologies and innovations can help them digitally transform, grow and thrive. Now I'll hand it over to Amy to walk through this quarter's results in more detail and share our outlook, and I look forward to rejoining you for the questions.
Amy E. Hood - Microsoft Corp.:
Thank you, Satya, and good afternoon everyone. This quarter revenue was $24.5 billion, up 12% and 11% in constant currency with better than expected performance across all segments. Gross margin increased 15%. Operating income increased 15% and earnings per share was $0.84, increasing 17%. Our strong start to the fiscal year with double digit top and bottom line growth is a result of our consistent execution and ongoing investment in product innovation and sales capacity. At a company level, LinkedIn contributed approximately 5 points of revenue and gross margin growth and had a 4 point drag on operating income. Excluding the cost of amortization of acquired intangibles, LinkedIn contributed $78 million to operating income. We are confidently ahead of our original financial commitment for LinkedIn. We now expect LinkedIn, ex-purchase accounting, to be accretive to EPS this fiscal year. Our results were in line with macroeconomic trends, with better than expected performance from large markets like France, Japan and the UK and stabilization in markets like Brazil and Russia. Our sales team and partners delivered strong commercial results this quarter. Multiyear commitments from customers contributed to an 89% annuity mix. On a roughly flat dollar volume of EA expirations, we grew commercial bookings 14% and 9% in constant currency. Commercial unearned revenue came in higher than we expected at $21.5 billion, primarily from higher Software Assurance billings and FX benefit. Our commercial cloud business had another quarter of robust revenue growth and material gross margin improvement. Revenue exceeded $5 billion this quarter, growing 56% year over year and gross margin increased 8 points to 57%, with improvement in each cloud service, most notably in Azure. Our company gross margin was 66%, up 2 points from prior year as sales mix of higher-margin products and services, along with improving cloud margins, more than offset the impact of the growing cloud mix of revenue and LinkedIn amortization cost. The FX impact of a weaker than expected U.S. dollar increased total company revenue growth by 1 point. At the segment level, FX had minimal impact on Productivity and Business Processes and increased revenue growth in both Intelligent Cloud and More Personal Computing by 1 point. FX added 1 point of growth to operating expenses this quarter, which grew 16% and 15% in constant currency. LinkedIn contributed 14 points of growth, including $154 million of amortization of acquired intangible expense. Now to our segment results. Revenue from Productivity and Business Processes segment grew 28%, also 28% in constant currency, to $8.2 billion with better than expected results due to FX as well as Office commercial, consumer and LinkedIn. LinkedIn contributed 18 points of growth. Office commercial revenue increased 10% as revenue mix continued to shift to Office 365 Commercial. Office 365 Commercial revenue grew 42% from strong installed base growth and ARPU expansion. Companies like Lowe's and Devon Energy chose Office 365 to connect their employees and empower them in the modern workplace. And with our channel partners, we added on average more than 50,000 small and medium business customers each month, a trend we have sustained for more than 3 years. Office 365 Commercial seat growth was up 1 point sequentially to 32% and declined 8 points year over year. We do expect that year over year trend to continue, given the increasing size of the base. Office consumer revenue increased 12% or 10% in constant currency, driven by recurring subscription revenue and growth in our subscriber base, now at 28 million. Our Dynamics business grew 13% and 12% in constant currency, driven by the revenue mix shift to Dynamics 365. Customers like the U.S. Department of Veterans Affairs and the Seattle Seahawks have adopted Dynamics 365 to modernize their business processes. Dynamics 365 grew 69%, same in constant currency, with continued installed base and ARPU growth. LinkedIn revenue for the quarter was approximately $1.1 billion, a bit better than we expected. Post-acquisition sales execution has been strong with record levels of user engagement. This quarter, LinkedIn sessions again grew more than 20%. Segment gross margin dollars grew 25% and 24% in constant currency with 15 points of contribution from LinkedIn, including $218 million of amortization. Gross margin percentage declined due to the impact of LinkedIn-related amortization. Operating expenses grew 54% and 53% in constant currency with 49 points from LinkedIn, including $154 million of amortization expense. Operating income increased 3% and 4% in constant currency, with 10 points of negative impact from LinkedIn. The Intelligent Cloud segment delivered $6.9 billion in revenue, growing 14% and 13% in constant currency with better than expected performance driven by hybrid cloud results as well as FX. Server products and cloud services revenue grew 17%, also 17% in constant currency, with another quarter of double digit annuity revenue growth. Azure revenue grew 90% and 89% in constant currency and Azure premium revenue grew triple digits for the 13th consecutive quarter. Our unique ability to provide a distributed hybrid model for the intelligent cloud and intelligent edge continues to attract customers to Microsoft. Symantec, the industry's largest security vendor, has adopted a company-wide hybrid strategy with Azure, including delivery of its Norton consumer products to a global community of more than 50 million people. And financial services firms like Bank of America, TD Bank and Sumitomo Mitsui Banking Corporation are all using Azure and its data services to improve customer experiences. Enterprise Services revenue grew 1% and was flat in constant currency as premium support services growth offset declines in custom support agreements for Windows Server 2003. Segment gross margin dollars grew 10%, the same in constant currency, and segment gross margin percentage declined due to the increasing cloud revenue mix and lower Enterprise Services margins, partially offset by material improvement in Azure gross margin. This quarter, operating expenses grew 3%, or 2% in constant currency, from ongoing investments in sales capacity and engineering. Operating income increased 20%, the same in constant currency. Now to More Personal Computing. Revenue from this segment was $9.4 billion with FX as well as each core business contributing to the segment's better than expected results. Excluding phone, revenue grew 3%, the same in constant currency. Both the commercial and the consumer PC markets were better than we expected, contributing to OEM revenue growth of 4%. OEM Pro revenue grew 7%, ahead of the commercial PC market from a higher mix of premium SKUs and a couple points from timing of license purchases. We continued to see Windows 10 deployment cycles drive commercial customer hardware demand. OEM non-Pro revenue was down 1%, in line with the consumer PC market and reflecting healthier conditions in key markets like Brazil and Russia. Inventory levels were in the normal range for a pre-holiday quarter. Windows commercial products and services grew 7% and 6% in constant currency, mainly driven by seat growth. We continue to see enterprise customer momentum, with Coca-Cola Company, Her Majesty Revenue & Customs and Rogers Communications choosing Windows 10 for its intelligent security features and advanced management capabilities. Patent licensing declined this quarter, primarily due to a one-time impact of IP deals signed in the prior year. Search revenue ex TAC grew 15%, the same in constant currency, from higher revenue per search and stronger than expected performance from volume. Our online businesses showed healthy improvement in revenue growth and profitability as we realized the benefits of scale. Our Surface business grew 12% and 11% in constant currency, driven by sales of the new Surface Laptop in both the commercial and consumer segments. We continued to see solid execution through the product lifecycle transition between Pro 4 and our new devices. Gaming revenue grew 1% and was flat in constant currency as Xbox software and services growth offset declines in hardware. Software and services revenue grew 21%, or 20% in constant currency, driven by continued growth in monetization. Our engaged user base grew 13% to 53 million monthly active users across Xbox One, Windows 10 and mobile platforms. Additionally, new services like Game Pass and Mixer, which create more opportunity for engagement and monetization, showed encouraging early results. Segment gross margin dollars increased 10%. Gross margin percentage increased primarily due to sales mix shift to higher-margin products and services. Operating expenses declined 1%, or 2% in constant currency, from lower Windows and Gaming marketing spend and our last full quarter of significant benefit from phone savings. Operating income grew 26%, the same in constant currency. Now back to our overall company results. This quarter, we invested approximately $2.7 billion in capital expenditures, including finance leases, down sequentially and lower than originally planned mainly due to quarter to quarter volatility. Cash paid for property and equipment was approximately $2.1 billion. Our significant capital investment continues, mainly based on customer demand and usage signal, and the teams remain focused on gross margin improvement as they deploy services globally to meet that demand signal. Free cash flow grew 10% from operating cash flow growth of 8%. As a reminder, in the prior year, we had $1.3 billion in unsettled cash equivalent positions that reversed the following quarter. Excluding this amount, free cash flow increased 27% from higher customer collections following strong billings growth and working capital improvements in the hardware business, primarily driven by our exit from the phone business. Other income and expense was $276 million, a little more than planned, as we continued to see opportunities in the equity market to realize gains throughout the quarter. Our effective tax rate was 18%, 1 point lower than we expected, primarily due to geographic mix of revenue. This quarter, we returned $4.8 billion to shareholders through dividends and share repurchasers. Now, let's turn to the Q2 outlook. First on FX. Assuming current rates remain stable, we expect FX to increase revenue growth by 1 point, COGS growth by 1 point and OpEx growth by 2 points. Our commercial business should remain healthy, with solid renewal execution and increasing customer demand for our hybrid cloud services and new cloud solutions like Microsoft 365. Turning to commercial bookings. As you know, the underlying dollar volume of EA expirations impacts commercial bookings growth. For the full year, total expirations will be up slightly, but Q2 expiration dollar volume will be down roughly 20%, impacting our Q2 commercial bookings growth. We expect commercial unearned revenue to be down approximately 7% sequentially, reflecting normal seasonality. We remain committed to material improvement in our commercial cloud gross margin percentage. Margin performance is variable quarter to quarter, driven by revenue mix and seasonality, as well as the timing of infrastructure spend. We expect continued year-over-year margin improvement and sequential trends consistent with prior years. Next to CapEx. We will increase our capital investment to meet growing demand and capacity needs. And on accrual dollar basis, we expect a sequential dollar increase next quarter. In Productivity and Business Processes, we expect revenue between $8.75 billion and $8.95 billion. Office 365 commercial growth will continue to outpace the transactional decline. We expect a more moderate rate of growth in our Office consumer business, given the prior-year comparable. In Dynamics, we expect continued double-digit revenue growth, driven by the shift to Dynamics 365. And we expect approximately $1.2 billion of LinkedIn revenue, reflecting continued strong sales execution by the team. In Intelligent Cloud, we expect revenue between $7.35 billion and $7.55 billion, with another quarter of double-digit revenue growth across server products and cloud services. As a reminder, starting in Q2 of last year, the launch of Windows Server 2016 drove strong on-premises performance, resulting in 6% constant currency growth for server products. This comparable will impact the segment's year-over-year growth rate. We expect Enterprise Services revenue growth to be similar to last quarter, driven by Premier Support Services offsetting declines in custom support agreements. In More Personal Computing, we expect revenue between $11.7 billion to $12.1 billion. First on Windows. OEM revenue should track roughly in-line with the overall PC market. Specifically, OEM Pro revenue growth should be more aligned to the commercial PC market, normalizing for a couple points of growth from the timing of licensing purchasing in the first quarter. Next, Devices. In Surface, we expect revenue to be up slightly from Q1 as we continue to transition to the new Surface Pro, ramp Surface Laptop and launch the Surface Book 2. Also in November of last year, we closed the sale of our feature phone business, so this will be the final quarter of revenue comparability impacted by the phone. We expect double-digit revenue growth in search ex-TAC, reflecting continued strong performance in both rate and volume. And finally, Gaming. We expect revenue growth from the launch of the Xbox One console and continued healthy growth of software and services revenue. In Q2, the higher mix of Gaming hardware revenue will significantly impact both the segment and company gross margin percentages. We expect COGS between $11 billion and $11.2 billion, in the normal range for a holiday quarter with new device launches and including 1 point of FX headwind. This includes approximately $400 million of LinkedIn COGS, of which $220 million is related to amortization expense. We expect operating expenses of $9.1 billion to $9.2 billion, which includes 2 points of FX headwind. This includes $1.1 billion of LinkedIn expenses, of which $154 million is related to amortization. Other income and expense should be approximately $450 million as we continued to take gains in our equities portfolio. And we expect this pace to continue until the end of the fiscal year. Now, let me share some additional comments on fiscal 2018, given our strong first quarter results, our business momentum and the changing currency landscape. First on FX. For the full year at current rates, we expect FX to increase revenue, COGS and OpEx growth at the company level by 1 point. Therefore, we now expect full-year operating expense growth, excluding LinkedIn, to be between 4% and 5%. This is unchanged from our prior outlook except for the updated FX impact. Second, on margins. With our strong Q1 results and the FX impacts I just outlined, we are trending a bit better on both gross and operating margin relative to our original full-year outlook of down roughly 1 point each. We now expect operating margin, ex-LinkedIn, to be up year over year, even as we increase investment to support long-term top-line growth in commercial cloud, AI, Mixed Reality, quantum, new hardware launches and the continued transformation of our sales team. Third, tax rate. We're updating our full-year tax rate to 22%, plus or minus 2 points, with variability due to the mix of service and license revenue, geographic mix of revenue and timing of equity vest, and expect next quarter's tax rates to come in at the midpoint of that full-year range. Chris, let's go to Q&A.
Chris Suh - Microsoft Corp.:
Thanks, Amy. We'll now move to Q&A. Jesse, can you please repeat your instructions?
Operator:
Absolutely. Ladies and gentlemen, at this time, we will be conducting a question-and-answer session. Our first question is coming from the line of Keith Weiss with Morgan Stanley. Please proceed with your question.
Keith Eric Weiss - Morgan Stanley & Co. LLC:
Excellent. Thank you, guys, for taking the question, and very nice quarter. Satya, a question for you. We've been seeing Intelligent Cloud growing very well for quite some time, Azure sustaining very, very impressive growth rates, but even the server and tools businesses sustaining growth. When we think about the drivers of that growth, is this just continued share gains by Microsoft, enabling you guys to outgrow the market? Or have you started to see stuff like AI and all these additional cognitive services that you bring to the market actually accelerating workload growth within your customers? You're actually like building new market opportunity for yourselves with these additional services.
Satya Nadella - Microsoft Corp.:
Thanks, Keith, for the question. And I would say all of the above. One of the things that we started always, we always believed in distributed computing, and we've built for that so when we say hybrid, we never thought of it as some kind of a temporary state but we always thought the edge and the cloud was going to be where the application pattern was in fact going to get to. In fact, I'm very excited about some of the new workloads. If I look at whether it's IoT or AI, the two workloads that are new, both of them require both computation and intelligence on the edge and a very new way to do even computation, which event-driven computation. So we feel good about new workload growth. We feel good about this lift-shift modernize motions that are happening. We feel that we're well positioned for both meeting today's realities of our enterprise customers, but most importantly, where on a secular basis I believe hybrid computing is going, which is to this architectural pattern of intelligent cloud, intelligent edge.
Amy E. Hood - Microsoft Corp.:
Thanks, Keith.
Chris Suh - Microsoft Corp.:
Thanks, we'll take the next question now, Jesse, please.
Operator:
Thank you. The next question is coming from the line of Heather Bellini with Goldman Sachs. Please proceed with your question.
Heather Bellini - Goldman Sachs & Co. LLC:
Great. Thank you very much. I had a question related to Azure. You guys mentioned on the call that premium services grew triple digits for the 13th quarter in a row. And I was wondering if you could give us a sense for how to think about the percentage of workloads that are now running premium services as a percentage of the total. And/or are we at the point now where that's a high enough percentage of the mix that we're at a tipping point here, where what seems like very significant gross margin progression is going to continue at this similar clip? Thank you.
Satya Nadella - Microsoft Corp.:
I mean, I can start and, Amy, you can add to this. The premium services, for example, the way we think about them is in everything related to our data is, and especially the higher level databases, so I'm not talking about raw storage but this is Cosmos DB or Azure DB or any of data services, our IoT services, our AI services are all the premium services. And there is a path. Every customer sometimes just starts with infrastructure as a service and some storage. And then the lift-shift turns into lift-shift and modernize and that's where these premium services get activated. So they definitely are margin accretive for us, but most importantly, they add a tremendous amount of value to the customers. And I'll let Amy add any additional color to that.
Amy E. Hood - Microsoft Corp.:
And I think, Heather, it gives me a good opportunity to talk a little bit about the real drivers of the Azure gross margin improvement. There are really, when you think about it, three. The first one's just pure revenue scale. We've done such a terrific job, I think, of growing and focusing and the innovation we put in and having our sales teams, through investments we've made for the past couple of years, and competency building, land that at customers. The second component, and the one you'd asked about, is a little bit about that premium services revenue mix. And you're absolutely seeing the impact of that growth as mix show up in the gross margin. And addition to the workloads Satya mentioned, I'll also bring up EMF. EMF continues to be I think of incredible value to customers. And I think we've done a very good job of pointing out its competitive advantages, and we're seeing that also benefit margins. And finally, just the strong work on the infrastructure team, both between hardware innovation done at everything from the network, all the way to the prox and their integration with each other as well as the software innovation being done on top of it. Those things together, with premium being a component of that, are all lending itself to gross margin improvement.
Heather Bellini - Goldman Sachs & Co. LLC:
Great. That's very helpful. Thank you.
Chris Suh - Microsoft Corp.:
Thanks, Heather. We'll take the next question now, please.
Operator:
Thank you. Our next question is coming from the line of Phil Winslow with Wells Fargo. Please proceed with your question.
Philip Winslow - Wells Fargo Securities LLC:
Hi. Thanks guys, and congrats on a great quarter. I just wanted to focus in on Office because you've obviously spent a fair amount of time on Azure, the gross margins there. But within Office, you've got several secular trends as well as just mix shift going on there just from a price point perspective as well as the gross margin between the different levels of E1, E3, E5. So wondering if you could give us some color of what we're seeing there, because obviously, there's healthy, healthy seat growth, revenues outpacing and it seems like margins are as well. So just provide us more color on sort of what we've been seeing and kind of how you think about that trending going forward?
Satya Nadella - Microsoft Corp.:
Let me just start at the highest of levels, because for us again, and in this last quarter, some of the innovation that we launched I think is also pretty key as you look forward to what it means for Office and Office growth. One of the new suites we have is called F1 and this is about first-line work. So Office is no longer limited just to the knowledge workers. In fact, we see significant opportunity for some of our teamwork, collaboration, communications, as well as scheduling software to be very, very relevant for anyone who's on the manufacturing plant or a retail specialist. Some of our social tools like Yammer are increasingly getting used for broad communications, inclusive of Skype for Teams. So I just wanted to put that in there as well, as there is of course E3. There is E3 to E5. But there is also F1, which is increasing the overall penetration and not to mention the small business segment, and of course all the markets that we participate in with Office 365 where we don't have much of a server business at all. We sold Office on-premise or Office perpetual clients. But now you can have a small business in a country like India, buy Office 365 as a subscription service. So those are all the things that are in play.
Amy E. Hood - Microsoft Corp.:
And I do think that's important, Keith, in terms of the innovation and the value. I think sometimes, on this call in particular, we talk about there's installed base growth and there's ARPU increases. Sitting underneath that is this very large 120 million dollar-monthly active users in commercial. And they're experiencing frankly the latest innovations that the company has built. So I look and say, seeing growth in that number allows us to actually grow the ARPU, and the new services that Satya mentioned continues to let us grow the installed base. Innovations around teams, innovations in AI in the actual Office products themselves are now being experienced by our customers. I think when you have that happen over time, it builds confidence in the product and it builds confidence in end-user confidence in itself. And then purchasers are happy to continue to add SKUs and add and move up the scale. We still, this is primarily the ARPU growth, continues to be some of the earlier transitions we've always talked about. It's that E3 transition as well as installed base growth. E5 continues to see encouraging signs. We're starting to see it enter but that will take a long time, as we've talked about, to actually land in ARPU.
Chris Suh - Microsoft Corp.:
Thank you, Phil. We'll move to next question, please.
Operator:
Thank you. The next question is coming from line of Karl Keirstead with Deutsche Bank. Please proceed with your question.
Karl E. Keirstead - Deutsche Bank Securities, Inc.:
Thanks. This one for Amy. Amy, just a general sort of corporate-wide question on gross margins. Your revenue and COGS guide, if I ran the math correctly, imply about 60% gross margins for the December quarter. So that's going to be down year over year and I suspect below some of the street estimates. But it sounds like your tone is a little bit better for gross margins for the full year. So I just want to make sure I leave the call understanding what's happening here. Is the conclusion that 2Q is somewhat of a one-off, given the uptick in lower-margin hardware and thereafter will return to a more normal year over year pattern on gross margins? Thank you.
Amy E. Hood - Microsoft Corp.:
Thanks, Karl. Actually, this is really all the gaming Xbox One console launch. It's very specific. And so every other gross margin trend across IC, across PBP and across the rest of the MPC portfolio exhibits the exact same fundamental drivers and improvement. And so really, this is really 100% the Xbox One X impact in Q2 of the launch on the company gross margin and in particular, the MPC gross margin.
Karl E. Keirstead - Deutsche Bank Securities, Inc.:
Okay. Thanks.
Chris Suh - Microsoft Corp.:
Thank you, Karl. We'll take the next question, please.
Operator:
Thank you. Our next question is coming from the line of Walter Pritchard with Citi. Please proceed with your question.
Walter H. Pritchard - Citigroup Global Markets, Inc.:
Hi, thanks. I think another question for Amy here. Just looking at the dependent – trying to figure out the dependency of your Azure growth this year on the volume of annuity up for renewal. I know last year, you had very, very strong growth in annuity on that renewal cycle, and you're talking about some pressure in the Q2 and then a slightly up trend for the year. But how dependent is Azure growth in customers attaching that to the volume of annuity up?
Amy E. Hood - Microsoft Corp.:
Yeah, I wouldn't call it pressure, Walter, just how I think about it. There's just an expiration base that comes up every quarter.
Walter H. Pritchard - Citigroup Global Markets, Inc.:
Understood.
Amy E. Hood - Microsoft Corp.:
And there's volatility to it. So the way to think about it is over the year, it's up a little and in Q2, it happens to be just a low quarter of the 12 that come up through the cycle, much like Q4 was quite large in the cycle. And Azure actually falls a couple of patterns. It's not just about EA attach although it absolutely can be one of the motions. Because it tends to be project-based as well and many of the investments we've made in sales capacity, and the reason we did some of the sales transformation, was to invest a lot more in that project-led motion, which is a bit disconnected actually from the EA renewal cycle, and you've really seen that. The Azure pace is not, if you drew a line, as correlated to EAs as it even was 3 years ago, as we've I think matured the product and matured our sales cycles.
Walter H. Pritchard - Citigroup Global Markets, Inc.:
Okay. Great, thank you.
Chris Suh - Microsoft Corp.:
Thank you, Walter. We'll go to the next question, please.
Operator:
Thank you. The next question is coming from the line of Kirk Materne with Evercore ISI. Please proceed with your question.
Kirk Materne - Evercore Group LLC:
Thanks very much and I'll add my congrats on the quarter. Satya, yesterday you were down at the GE event and announcing the partnership with them around Predix. And I was wondering, when we think about the opportunities for Azure to be that sort of trusted platform for ISVs, can you just talk about how you think the progress is going on that front? Because it seems to obviously just expand your overall TAM and the kind of use cases you can address by bringing partners like GE onto your platform. Thanks.
Satya Nadella - Microsoft Corp.:
Yeah. Thank you for the question. Overall, I think you sort of speak to I think one of the big advantages and one of the big value propositions we have on to both sides. One is to the enterprise customer. We are a trusted partner. And we support them with their hybrid computing needs and their AI needs. One of the things that we emphasize is it's not about our technology, but it's our ability to transfer that capability to our customer because they're increasingly becoming, whether you're in retail or you're in oil and gas or you're in financial services, every one of them is trying to build their own software capability and we are uniquely capable of doing so. The second part is the ISVs. We now, in fact, one of the big areas of investment this year was the core sell capacity in our field so that ISVs can be successful on our platform. Whether it is GE or Adobe and many others can all now benefit, both because of our enterprise partnership and credibility, and more importantly because of the field resources we have put in place. So we are really looking forward to accelerating our business with GE and many others to come. But it's a very important core sell motion and more importantly building trust on both sides of that equation.
Amy E. Hood - Microsoft Corp.:
Thanks, Kirk.
Chris Suh - Microsoft Corp.:
Thank you. We'll take the next question, please.
Operator:
Thank you. The next question is coming from the line of Mark Moerdler with Bernstein. Please proceed with your question.
Mark L. Moerdler - Sanford C. Bernstein & Co. LLC:
Thanks for taking my question, and again congrats on the quarter. I'd like to look at Dynamics 365. It's been growing really fast. It was center stage at Envision in almost every presentation and discussion. Can you talk more about how you think about the opportunity and give us a sense of which of the offerings right now within 365, whether it's CRM or Talent or ERP or whatever, are driving the growth and could be part of the future growth? Thanks.
Satya Nadella - Microsoft Corp.:
Thank you, Mark, for that question. The way we designed Dynamics 365, both on the technology front as well as on the business model front was to get away from what I would describe as the old-school suite-based selling or suite-based building of these things, whether it's CRM or ERP or SCM. Because we realized that, for example, you take any IoT project that is starting in Azure, it first translates into an analytics workload that pulls through some Azure high router analytics services. And then immediately after you do something like preventive maintenance, you need field service. And all they need is just a very robust field service module that's cost-effective and efficient. And so we're able to attach that to that project. Similarly on Talent, they want to be able to – if you start on LinkedIn with hiring, you want to be able to do the on-boarding and talent management. That's the module you want. Even on the operations side, we are realizing that even if you keep your financials the same, there is need, and with increasing digitization, there is more operational modules that you need. So that's what we've designed it for. So the growth is actually across the board. It's coming in customer service. It's coming in sales. It's coming in talent. It's coming in operations, and we have some very competitive price points there. The other one is that there is no such thing as a canonical business. There's no such thing as a canonical business in time. That means things are always changing. So customization, customization and composition, especially with Office 365, is very important, and this is where we have some very differentiated offer with Power BI, PowerApps and Flow. And that's another big driver of some of that growth across our enterprise customers.
Amy E. Hood - Microsoft Corp.:
Thanks, Mark.
Chris Suh - Microsoft Corp.:
Thank you.
Mark L. Moerdler - Sanford C. Bernstein & Co. LLC:
Thanks.
Chris Suh - Microsoft Corp.:
We'll go to the next question, please.
Operator:
Thank you. Our next question is coming from the line of Adam Holt with MoffettNathanson. Please proceed with your question.
Adam Holt - MoffettNathanson LLC:
Hi, everyone. That was some quarter. I'm tempted to ask about the strength in Windows, which I know you don't talk about much and don't get much questions about. But really since we've launched, the question that I get by far the most is around the long-term margin potential in Azure. And with the gross margins being as good as they were this quarter, without giving us long-term guidance, is there any reason to believe that the long-term operating margins in Azure couldn't be – we just saw AWS put up a mid-20s operating margin. Is there anything structural that would lead us to believe that you couldn't do something in that range? Or how should we think about the long-term framework for that business? Thank you.
Satya Nadella - Microsoft Corp.:
I'll start, Adam. The one thing I'd say is when I think about the long-term margin, I actually think of the long-term margin across our cloud. I mean, when we even make our CapEx decisions, which is one of the drivers of margin, we think of first of all, first party equals third party. A lot of what we do even in Windows, mostly people don't recognize it, but one of the most important services we run is Windows Update as a cloud service. And so we have a lot of value that is across the board cloud services, whether it's Xbox Live, Windows Update, Office 365, Dynamics 365, and of course all of the Azure services. And we're going to build scale across all of them. And so we would not – in fact, we will be very aggressive in taking margin in one place, which is different as we see a path to margin in a different spot. That's something that we want to make sure we follow more our opportunity in a customer across the board versus trying to micromanage to certain margins in very specific opportunities, because we think that it's the integrated ability for us to deliver value is which I think long term is what the customers expect of Microsoft.
Amy E. Hood - Microsoft Corp.:
And I would just add that as we think about that long-term trajectory, our ability to continue to improve margins in our SaaS portfolio and our PaaS portfolio and IaaS portfolio still exists. And our ability to blend them into interesting products that solve customer solutions, which may not even be priced as the component parts, is I think how we think about, especially in our solution areas that Satya talks about, how we talk about delivering it to a customer. So while I'm confident in our ability to continue to grow the core margin, I do think for us in particular, it really is a portfolio that we believe that we need to manage appropriately.
Adam Holt - MoffettNathanson LLC:
Thank you.
Chris Suh - Microsoft Corp.:
Thanks, Adam. Thank you. We'll go to the next question.
Operator:
Thank you. The next question is coming from the line of Michael Nemeroff with Credit Suisse. Please proceed with your question.
Michael Nemeroff - Credit Suisse Securities (USA) LLC (Broker):
Hi. And thanks for taking my question. My question is on the Gaming business. Given the even larger focus you're putting on this segment in the near-term, how quickly or in what timeframe do you think Gaming revenue could grow at or above the average gaming industry growth rate of mid to high-single digits? And I know you don't break out segment margins, but could you give us a sense of how you think about Gaming from a normalized contribution margin perspective relative to MPC and your overall company-wide margins, excluding the one-time Xbox launch effects? Thanks.
Satya Nadella - Microsoft Corp.:
I can start again. I would say from a Gaming perspective, one of the bigger changes that has happened in the last, I would say, couple of years is one, of course the vibrancy of the Xbox Live network across the PC and the console and now increasingly even on the phone because of titles like Minecraft. And once you have the network, you have plenty of different opportunities. In particular, we now have a subscription offer with Game Pass that's off to a good very good start and our goal is to be able to have essentially a Netflix for games, so that we can have the game subscriptions that people can use across all of the devices that they play in. The other area is streaming. As you know, there is game playing and game watching and there is secular growth on both fronts. And we feel very, very good about the engagement increases in a pretty unique value proposition we have in Mixer. So that's another opportunity that we believe will shape in addition to things like e-sports and so on. So it's the totality of that. And one of the numbers that I did put in my script was that 20% growth in what we call software and services, that's perhaps a leading indicator of where we think the opportunity lies. These are early days for us, but that said, that's probably one of the key numbers to watch as we make progress and execute.
Amy E. Hood - Microsoft Corp.:
And because of that, you're actually already seeing that impact in the MPC gross margins. Even this quarter is a great example. There was material improvement in gross margin in that segment, and a lot of that was actually due to the higher margins that we have structurally in that software and services revenue from Xbox. And as I believe, the industry that Satya is talking about pivots to be more about the engagement and monetization of that member network, you can expect that margin profile as well of our traditional, more hardware-focused Xbox to evolve, to be a real combination of those two things going forward. And structurally, that would of course have higher operating margin.
Michael Nemeroff - Credit Suisse Securities (USA) LLC (Broker):
Thank you very much.
Chris Suh - Microsoft Corp.:
Great. Thanks. We'll take next question, please.
Operator:
Thank you. Our next question is coming from the line of Raimo Lenschow with Barclays. Please proceed with your question.
Raimo Lenschow - Barclays Capital, Inc.:
Hey, thanks for taking my question. The conversation we have on around Azure and adoption there seems to be changing with customers, where they seem to be seeking a deeper relationship with you guys now, given that your maturity has increased quite a bit over the last few quarters. Can you talk to that? Is that something that just I picked up, or is that what you're seeing in your conversations as well? Thank you.
Satya Nadella - Microsoft Corp.:
Hopefully, we picked it up a lot earlier than you did. But we have. So we do have a very different dialogue. You think about it, all of the customers that we have worked with, we have always worked with them historically even in our server days. But to your point, Raimo, I think what has happened is the change, even in the financial services, the segments that you all represent, the kinds of workloads now that are moving to the cloud has qualitatively changed. In the past we participated, but a lot of Tier 1 workloads were not on Microsoft stack, whereas now, a lot of Tier 1 workloads are in fact increasingly on Microsoft cloud. And so to me, that represents a qualitative change, and so the type of dialogue we have, whether it's with an auto company or a financial services company or a retail company, is much deeper, much broader. And I would use the word we are deeply partnering with them. It's no longer just simple vendor relationships, because as they are trying to build their own software capability, they need a trusted partner who's more interested in making sure that they build their own technology capability. And that's what we're investing in.
Amy E. Hood - Microsoft Corp.:
And I would say, Raimo, a way to think about this is we've always had that trusted relationship, which we're incredibly proud of as a company with our enterprise customers. The investments we've made over the past years are about hiring the type of talent that can go and sit with a customer and drive the customer's successful outcomes of the projects they deploy. And that's what we mean. It's about the investment we've made in capability, the evolution of the product and its innovation. And I think using and trying to continue to earn the customer trust to deliver these world-class workloads. So I do think this is really an output of multiple years of concentration on delivering that capability.
Raimo Lenschow - Barclays Capital, Inc.:
Perfect. Thank you.
Chris Suh - Microsoft Corp.:
Thank you, Raimo. Jessie, we'll have time for one more question, please.
Operator:
Thank you. Our last question comes from the line of Ross MacMillan with RBC Capital Markets. Please proceed with your question.
Ross MacMillan - RBC Capital Markets LLC:
Thanks for taking my question. Satya, I was curious. You've made a number of announcements with Adobe over the last year or so. And it seems like Microsoft's product and Adobe's products are getting more intertwined. And just curious from your perspective, if you could just maybe give us some insights into where you see the big opportunities to work with a vendor like Adobe and what are the go to market actions that you're seeing being more successful? Thank you.
Satya Nadella - Microsoft Corp.:
Yes, we're very excited about the partnership with Adobe. And as you said, Adobe and Microsoft have partnered. In fact, across our entire histories in many of the areas, but increasingly across of the creative cloud and their Document Cloud as well as their Experience Cloud, we have plenty going on. In fact, we are very excited about what we are doing with our devices and Adobe and with Windows because I think Windows and Windows 10 Creators Update is the ideal platform for all of the creators in the world because of the innovation in Windows and the innovation in devices, both Surface Book as well as our OEM devices. So that's one area that I think you will see. I would love if you're an illustrator or a Photoshop user, you should just check out the dial support that they have in Surface, which just is beautiful. And then you go to Office 365. We have a partnership with them on e-signatures. We have good interoperability between our respective document clouds. That will in fact continue. And then on the creative side or on the experience side, in fact we are adding a lot of data and AI capability, which is obviously key to Adobe as an ISV. So we're looking forward to the, ultimately the impact all this has with customers in terms of their ability to take advantage of our respective value and for them to be able to benefit from it all. And so these kinds of partnerships, whether it's with Adobe or others, we are very focused on making sure that ISVs and partners have success on our platforms. And that's sort of our core heritage, and that's something that we want to absolutely focus on.
Amy E. Hood - Microsoft Corp.:
Thanks Ross.
Chris Suh - Microsoft Corp.:
Thank you, Ross.
Chris Suh - Microsoft Corp.:
So that wraps up the Q&A portion of today's earnings call. Thank you for joining us today, and we look forward to speaking with all of you soon. Thank you so much.
Amy E. Hood - Microsoft Corp.:
Thanks.
Satya Nadella - Microsoft Corp.:
Thank you all.
Operator:
Thank you. This concludes today's teleconference. You may disconnect your lines at this time, and we thank you for your participation.
Executives:
Chris Suh - General Manager of Investor Relations Satya Nadella - Chief Executive Officer Amy Hood - Chief Financial Officer
Analysts:
Heather Bellini - Goldman Sachs Keith Weiss - Morgan Stanley Karl Keirstead - Deutsche Bank Walter Pritchard - Citi Mark Moerdler - Bernstein Research Philip Winslow - Wells Fargo Kash Rangan - Merrill Lynch Mark Murphy - JPMorgan Ross MacMillan - RBC Capital Raimo Lenschow - Barclays Brad Reback - Stifel
Operator:
Welcome to Fourth Quarter Fiscal Year 2017 Microsoft Corporation Earnings Conference Call. At this time, all participants are in a listen-only mode. A brief question-and-answer will follow the formal presentation. [Operator Instructions] As a reminder, this conference is being recorded. I would like to turn the call over to Chris Suh, General Manager of Investor Relations. Chris, please proceed.
Chris Suh:
Thanks, Reyna. Good afternoon and thank you for joining us today. On the call with me today are Satya Nadella, Chief Executive Officer; Amy Hood, Chief Financial Officer; Frank Brod, Chief Accounting Officer; and John Seethoff, Deputy General Counsel and Corporate Secretary. On the Microsoft Investor Relations website, you can find our earnings press release and the financial summary slide deck, which is intended to supplement our prepared remarks during today's call and provides a reconciliation of differences between GAAP and non-GAAP financial measures. Unless otherwise specified, we will refer to non-GAAP metrics on the call. The non-GAAP financial measures provided should not be considered as a substitute for or superior to the measures of financial performance prepared in accordance with GAAP. They are included as additional clarifying items to aid investors in further understanding the company's fourth quarter performance in addition to the impact these items and events had on the financial results. All growth comparisons we make on the call today relate to the corresponding period of last year unless otherwise noted. We also provide growth rates in constant currency when available as a framework for assessing how our underlying businesses performed, excluding the effect of foreign currency rate fluctuations. At the start of fiscal 2018, Microsoft adopted ASC 606, the revenue accounting standard. Today’s Q4 earnings report and any forward-looking statements follow the current revenue accounting standard consistent with our recording throughout fiscal 2017. In early August, we will be holding a conference call to provide you with information that will aid you in the transition to the new standard. We will post our prepared remarks to our website immediately following the call until the complete transcript is available. Today's call is being webcast live and recorded. If you ask a question, it will be included on our live transmission, in the transcript, and in any future use of the recording. You can replay the call and view the transcript on the Microsoft Investor Relations website until July 20, 2018. During this call, we will make forward-looking statements, which are predictions, projections, or other statements about future events. These statements are based on current expectations and assumptions that are subject to risks and uncertainties. Actual results could materially differ because of factors discussed in today's earnings press release, in the comments made during this conference call, and in the Risk Factors section of our Form 10-K, Form 10-Q, and other reports and filings with the Securities and Exchange Commission. We do not undertake any duty to update any forward-looking statement. And with that, I'll turn the call over to Satya.
Satya Nadella:
Thank you, Chris, and thank you to everyone joining on the phone. This quarter, we delivered $24.7 billion in revenue, up 10% in constant currency. For the year, we’re at $96.7 billion in revenue, up 5%. I’m proud of the progress, particularly the strength of our commercial cloud results. FY 2017 all up was a tremendous year of customer momentum with cloud, AI, and digital transformation. Our technology world view of an Intelligent Cloud and an Intelligent Edge is resonating with businesses everywhere. Every customer I talk to is looking for both innovative technology to drive new growth, as well as a strategic partner who can help build their own digital capability. Microsoft is that trusted partner. Now let’s look at the progress we have made this quarter by segment, starting with Productivity and Business Process. The workplace is transforming from changing employee expectations, a need for more diverse skills and globally distributed teams, and an increasingly complex threat environment. Only Microsoft gives customers a comprehensive approach for this new culture of work. Earlier this month, we introduced Microsoft 365, which brings together Office 365, Windows 10, and Enterprise Mobility & Security in a complete, secure solution to empower employees, safeguard businesses, and simplify IT management. Microsoft 365 is a fundamental shift in how we design, build, and go-to-market to address customer needs. Fortune 500 customers Fed-Ex, Dow Chemical, Staples, Progressive Insurance all chose Microsoft 365. The success of our Secure Productive Enterprise offering with its triple digit seat growth is one reason we are investing in Microsoft 365 for businesses of all sizes. We continue to see strong growth of Office 365 with customers like Nissan, Quicken Loans, Key Bank, Deutsche Telekom all choosing Office 365. And importantly, customers are moving beyond core workloads to adopt higher value workloads. For example, we’ve seen a significant increase in SharePoint usage, which nearly doubled year-over-year. The classroom is also transforming. This quarter, we introduced Microsoft Teams in Office 365 for Education, the digital hub for students and teachers. Microsoft Teams gives educators a whole new way to create and inspire modern classroom environments. With rich learning tools and the ability to have digital conversations with students, share materials and manage assignments, Teams gives educators more time to focus on doing what they love most, teaching. Now I’ll talk about the second part of our ambition in this segment, reinventing business process. We are investing in the LinkedIn flagship experience to create new value for members and customers and accelerate growth. We saw continued momentum in mobile and strong engagement across the platform, with sessions up more than 20% for the third consecutive quarter. And we continue to innovate new ways for members to maximize the value of the platform. We launched a new messaging overlay resulting in record levels of messages sent on LinkedIn, and introduced a career advice marketplace that will let members easily tap into the professional expertise of more than 500 million members around the world. On top of that, Talent Solutions saw record level growth in confirmed hires and InMail response rates this quarter. I’ve talked about the opportunities with Dynamics and LinkedIn. Earlier this month, we launched Microsoft Relationship Sales solution, bringing together LinkedIn Sales Navigator and Microsoft Dynamics, as well as Dynamics 365 solutions for Retail and Talent. In a world where customers are increasingly digitizing every business process, we continue to invest and expand our portfolio of modern, modular business applications that are infused with AI. We also introduced ISV Cloud Embed to make it easier for partners to modernize their existing business process applications, build new ones using Dynamics 365, Power BI, Power Apps, and Microsoft Flow. A global healthcare solution provider and partner Indegene is using it to create a mobile CRM solution for medical sales. Customers like HSBC, Best Buy, and Dolce & Gabbana all chose Dynamics 365 to transform their own businesses processes and experience the benefits of moving away from monolithic suites. Now, let’s talk about the progress we are making in our Intelligent Cloud segment. Our commercial cloud annualized revenue run rate now exceeds $18.9 billion. This quarter’s cloud growth puts us squarely on track to reach the goal we set a little over two years ago of $20 billion in commercial cloud ARR in fiscal 2018. More than ever before, customers are placing their trust in the Microsoft cloud. Azure revenue accelerated this quarter, growing 97% year-over-year. CIOs and Business Decision Makers increasingly prefer Azure as they make decisions about their cloud strategy. They value our hybrid consistency, developer productivity, AI capabilities, and trusted approach. And we keep investing in cloud computing to create broader economic benefit and opportunity, as we’ve done with our South Africa datacenter expansion, bringing Azure to 40 regions globally - more than any other cloud provider. And as part of our commitment to trust, we are helping our customers prepare to be GDPR compliant and meet the requirements of the European Union ahead of the enforcement deadline. AXA Global, KPMG, Dun & Bradstreet, Hearst, Walgreens, T-Mobile and Sephora all chose Azure to transform their businesses. Box announced that it will bring its content and collaboration services to Azure and plans to use our AI to simplify discovery and use of all types of content across the enterprise. And Baidu will use Azure to take its autonomous driving platform worldwide. The core currency of any business going forward will be the ability to convert their data into AI that drives competitive advantage. It all starts with having support for the comprehensive data estate spanning Azure Database, Cosmos DB, Data Warehouse, Data Lake, combined with SQL Server. Azure Cosmos DB is the industry’s first globally distributed database service. It enables customers to securely and reliably power data-intensive applications at unprecedented scale and performance from IoT to AI to mobile and much more. Retailer Jet.com is using Azure Cosmos DB to process trillions of transactions every day. Customers are infusing AI into their products & services using Azure AI infrastructure and services such as Bot Framework and Cognitive Services. Sabre, a leading technology provider to the global travel industry, is piloting AI-powered solutions for travel agencies to better serve customers. And Dixons Carphone is using Azure and our Cognitive Services to boost customer engagement and provide a more consistent, seamless experience across online and in their stores. Azure is also unique in its support for this emerging intelligent cloud and intelligent edge applications. Azure IoT Edge extends cloud intelligence to edge devices. This means IoT devices can act locally at the edge, while taking advantage of the cloud for global coordination and machine learning at scale. Azure is the first cloud to provide true hybrid support that customers predominately choose. Azure Stack extends Azure to enable developers to build and deploy applications the same way whether they run on the intelligent cloud or at the intelligent edge, so customers can meet any regulatory requirement and bring cloud applications to remote or disconnected locations like cruise ships or oil rigs. Now I’ll turn to our progress in More Personal Computing. Against the backdrop of more than 500 million Windows 10 monthly active devices and continued broad progress across the Windows ecosystem, I want to highlight a couple of key strategic areas this quarter. Windows 10 is made to inspire the creator in all of us and is pivotal to enabling employees to transform the way they work. Increasingly, commercial customers value Windows 10 as the foundation for a secure, modern workplace. Enterprise and education deployments increased 33% over the last quarter, as companies like NASCAR, Emirates Airline, BMW Group, Bank of China all adopt Windows 10. This quarter, we introduced Windows 10 S, streamlined for simplicity, security and superior performance and tailored for the classroom. Our goal for Windows 10 S is to develop a vibrant ecosystem with partners like Acer, ASUS, Dell, Fujitsu, HP, Samsung, and Toshiba to introduce a new class of modern devices that enables affordable, powerful new scenarios from Windows ink to 3D. We also introduced Surface Laptop and the new Surface Pro this quarter to continue to build and create momentum for new Windows device categories. Now on to gaming. Our gaming business is now more than $9 billion, and growing profitably. The gaming world is evolving faster than ever before - from game play across multiple devices, to the explosive growth in streaming and eSports, to new subscription services and mixed reality scenarios. We are uniquely positioned to capture a large share of this opportunity because of our ability to unite the global community of gamers through Xbox Live, now 53 million strong and growing, and to enable new experiences across PC, console and mobile. Our approach is to let gamers play the games they want, with the people they want, on the devices they want. At E3, we celebrated the passion of gamers by introducing Xbox One X, broadening our portfolio of gaming devices with the world’s most powerful console. We launched two new services that broaden our reach and enrich the gaming experience, both of which are off to a very strong start. Mixer, our new live streaming service, makes it easier than ever before for gamers to create and share across platforms and to interact in entirely new ways. The Xbox Game Pass is a digital subscription service that expands our existing gaming value proposition. In closing, I’m proud of the progress this year, both in our own continued transformation and in how we are empowering customers to digitally transform. As technology disrupts every industry and has the power to make a difference in the lives of everyone, we strive to create local opportunity and growth and impact in every country around the world. Our platforms and tools help drive small business productivity, large business competitiveness and public sector efficiency. They also support new startups, improve educational and health outcomes and empower human ingenuity. Our sense of purpose lies in our customers’ success. Transformation is a continuous process of renewal and reinvestment. We will continue to invest in the high growth opportunities, lead innovation in cloud and AI, and bring our technology and products together into experiences and solutions that unlock new value for customers. Now, I’ll hand it over to Amy to walk through this quarter’s results in more detail and share our outlook. And I look forward to rejoining for your questions.
Amy Hood :
Thank you, Satya, and good afternoon, everyone. This quarter, revenue was $24.7 billion, up 9% and 10% in constant currency, with stronger than expected performance across all segments. Gross margin grew 11% and 12% in constant currency. Operating income increased 13% and 16% in constant currency. And earnings per share was $0.98, increasing 42% and 43% in constant currency, which includes $0.23 from the utilization of phone-related losses from prior years that were previously non-deductible. At a company level, LinkedIn contributed approximately 5 points of revenue and gross margin growth. LinkedIn’s operating loss of $361 million was a 6 point drag on total company operating income growth, and is entirely attributable to the $371 million of amortization of acquired intangibles recorded in COGS and OpEx. From a geographic perspective, our results were mostly in line with macroeconomic trends, though large markets like the US, Germany, and Japan performed better than we expected. We had a strong quarter in our commercial business, reflecting terrific execution from our sales teams and partners in the largest quarter of our year. We increased commitment to our commercial cloud and healthy renewals on a record volume of expirations. We closed the highest number of multi-million-dollar Azure deals to date, and improved our annuity mix to 86%, up 3 points year-over-year. As a result, commercial bookings grew 30%, and commercial unearned revenue was $27.8 billion, significantly higher than we expected. Our contracted not billed balance increased to more than $31.5 billion. As Satya mentioned earlier, our commercial cloud annualized revenue run rate exceeded $18.9 billion this quarter, growing 56%. We finished the year with nearly $15 billion in commercial cloud revenue. At the start of the year, we committed to material improvement in commercial cloud gross margin percentage and dollars. This quarter, our commercial cloud gross margin percentage was 52%, up 10 points year-over-year, with positive gross margin in each cloud service. Commercial cloud gross margin dollars grew 92% from strength across all services. Our company gross margin was 66%, up 1 point from the prior year, as sales mix of higher margin products and services offset the impact of the growing mix of cloud revenue and $217 million of LinkedIn amortization costs. FX was mostly in line with our expectations, with 1 point of negative impact on total revenue growth even with a slightly weaker than expected US dollar. At the segment level, FX had a negative impact of 2 points on Productivity and Business Processes, 1 point on Intelligent Cloud and 1 point on More Personal Computing. Total operating expenses grew 9% and 10% in constant currency, with LinkedIn contributing 12 points of growth, including $154 million of amortization of acquired intangibles expense. Now, to our segment results. Revenue from our Productivity and Business Processes segment grew 21% and 23% in constant currency to $8.4 billion, with LinkedIn contributing 15 points of growth. Office Commercial revenue increased 5% and 6% in constant currency. Office 365 commercial revenue grew 43% and 44% in constant currency with continued installed base growth across all workloads, ARPU expansion and emerging E5 momentum. For the first time, Office 365 Commercial revenue surpassed revenue from our traditional licensing business. Office Consumer revenue increased 13%, driven by recurring subscription revenue and growth in our subscriber base. Our Dynamics business grew 7% and 9% in constant currency, and Dynamics 365 grew 74% and 75% in constant currency. LinkedIn revenue for the quarter was approximately$1.1 billion, a bit better than expected. Segment gross margin dollars grew 14% and 16% in constant currency, with 12 points of contribution from LinkedIn, including $217 million of amortization. Gross margin percentage declined from an increasing cloud revenue mix and the impact of LinkedIn related amortization. Operating expenses increased 41%, with 40 points from LinkedIn, including $154 million of amortization expense. Operating income declined 8% and 5% in constant currency, with 12 points of impact from LinkedIn. The Intelligent Cloud segment delivered $7.4 billion in revenue, growing 11% and 12% in constant currency. Our server products and cloud services revenue grew 15% and 16% in constant currency with double digit annuity revenue growth. Azure revenue growth accelerated to 97%, up 98% in constant currency. Azure Premium revenue grew triple-digits for the twelfth consecutive quarter. Enterprise Services revenue declined 3% and 1% in constant currency, driven by a lower volume of Windows Server 2003 custom support agreements, partially offset by growth in Premier Support Services. Segment gross margin dollars grew 8% and 9% in constant currency, and segment gross margin percentage declined due to increasing cloud revenue mix and lower Enterprise Services margins, partially offset by material improvement in Azure margins. We grew operating expenses by 2% and 3% in constant currency with continued investment in sales capacity and developer engagement. Operating income increased 15%, up 18% in constant currency. Now to More Personal Computing. Revenue from this segment was $8.8 billion, down 2% and 1% in constant currency, with 4 points of decline from phone. Our OEM business grew 1% this quarter, as both our commercial and consumer OEM businesses were slightly ahead of the PC market. OEM Pro revenue grew 3%, ahead of the commercial PC market, mainly due to a higher mix of premium SKUs. Windows 10 deployment cycles continue to drive commercial customer hardware demand. OEM Non-Pro revenue was flat, ahead of the consumer PC market, with continued positive impact from Windows premium device mix. Inventories remain in the normal range. Windows commercial cloud products and services grew 8%, driven by annuity revenue growth. Enterprise customers increasingly chose Windows 10 on new and existing devices, which led to install base growth and higher adoption of our cloud security solutions. Patent licensing declined this quarter, primarily from lower revenue per unit. Search revenue ex-TAC grew 10% and 11% in constant currency, driven by higher revenue per search and search volume. Devices revenue declined 28% and 27% in constant currency. Our Surface business performed better than we expected, declining 2% and 1% in constant currency, with strong sales execution on our Surface Pro product transition and early positive signals from customers and partners on our Surface Laptop launch in June. Our gaming business grew 3% and 4% in constant currency. Xbox software and services growth of 11%, 13% in constant currency, offset declines in hardware. And our engaged user base grew 8% to 53 million monthly active users across console, mobile and Windows 10 platforms. Segment gross margin dollars increased 9% and 10% in constant currency. Gross margin percentage increased, primarily due to sales mix shift to higher margin products and services. Operating expenses declined 10%, and 9% in constant currency, from lower Phone expense, as well as Surface and gaming marketing spend in the prior year. As a result, operating income grew 68% and 72% in constant currency. Now back to the overall company results. This quarter, we invested approximately $3.3 billion in capital expenditures, including capital leases, up sequentially in part due to the planned Q3 datacenter spend pushed into this Q4. This includes approximately $2.3 billion of cash paid for property and equipment, which was down year-over-year as we utilized more capital leases. Free cash flow grew 50% year-over-year, driven primarily by operating cash flow growth of 30%, as well as lower cash outlays for CapEx. Operating cash flow increased due to higher collections from customers following strong billings growth, as well as working capital improvements in our hardware business. Other income and expense was $215 million, more than originally planned, as we continue to see opportunities in the equities market to realize gains throughout the quarter. Our non-GAAP effective tax rate was negative 6%, significantly lower than we expected, due to a $1.8 billion impact related to the utilization of prior years’ losses from our phone business that were not deductible in the years incurred. Excluding this item, our non-GAAP effective tax rate was 19% this quarter and 20% for the full year. This quarter, we returned $4.6 billion to shareholders through share repurchases and dividends. Now let’s turn to the outlook. The key trends for FY 2018 from the Financial Analyst Briefing remain largely unchanged. For the full year, we expect about 1 point of negative FX impact assuming current rates remain stable. In our commercial business, we anticipate that increasing demand for cloud services and healthy renewals will continue to drive a higher annuity mix. Our commercial transactional business will continue to decline driven by the transition to the cloud. We remain focused on improving our commercial cloud gross margin percentage in each of our cloud services. As a reminder, given seasonality and revenue mix, commercial cloud gross margin will experience quarterly variability. Cloud migrations, deployments and new scenarios are driving greater customer usage. We will increase our capital investment to meet growing demand and capacity needs. Total CapEx spend will continue to have variability quarter-to-quarter. At the company level, our gross margin percentage should decline about a point in FY 2018 with increasing cloud revenue mix, a full year of LinkedIn amortization and hardware launches, including our new console, Xbox One X. We expect LinkedIn quarterly amortization expense in COGS to be approximately $220 million, or about $880 million for the full year. Next, operating expenses. You should think about our FY 2018 operating expenses in two categories. First, organic Microsoft expenses, which we expect to grow between 3% and 4%, reflecting the investments we are making to support our top line growth. Second, LinkedIn. We are making incremental investments in LinkedIn to fuel its continued strong revenue growth. Additionally, we will recognize our first full year of operating expenses, including $620 million of amortization expense. Importantly, we expect our company operating margin to only decline by about a point as we continue to grow our cloud revenue, we fund new investment to support growth in strategic areas and absorb $1.5 billion of LinkedIn amortization in COGS and OpEx. Excluding the LinkedIn impact, operating margin should be flat year-over-year. Next, our effective tax rate. As a reminder, our tax rate is impacted by at least three major factors
Chris Suh:
Thanks Amy. We will not move to the Q&A. Reyna, can you please repeat your instructions?
Operator:
Certainly. Thank you. [Operator Instructions] Our first question comes from the line of Heather Bellini with Goldman Sachs. Please proceed.
Heather Bellini:
Great, thank you very much for taking the question. Amy I had a question about commercial cloud COGS, and I was wondering if you could give us a sense of what percentage of these roughly is related to depreciation and how should we think about the pace of your CapEx deployments versus what you have been experiencing in commercial cloud to support the initiatives in the vast growth opportunities that you see ahead as we look out over the next 12 months to 24 months if there is anything you could share with us around that. Thank you.
Amy Hood:
Let me break down the question in a couple of ways. Overall, when you think about COGS and the pacing, the depreciation rates of our servers don't change. It’s generally over a three-year period and there is other pieces of equipment that have a longer, shorter depreciation life. So that piece of depreciation doesn't change per se. If you're looking to see how we see demand, obviously this quarter in Q4, we felt very good about cloud demand across all three services, but in particular with Azure. I feel confident in our ability to produce gross margin improvement across all those services. I feel confident in our ability to continue to make progress on our overall commercial cloud gross margin growth, and I am encouraged by the demand signals we are getting. All of those things I think, it’s not really about the pace, it is much about the progress and demand and meeting those things as closely as we can and I feel really good about the team's execution.
Heather Bellini:
Great, thank you.
Chris Suh:
We will move to the next question please.
Operator:
Our next question comes from the line of Keith Weiss with Morgan Stanley. Please proceed.
Keith Weiss:
Excellent, thank you guys for taking the question and very nice quarter. There’s lot of rumors and speculation around sales reorganization of you guys sort of shifting around resources is sort of better distributed to cloud and new technologies, I was wondering if you guys could dig into that for us a little bit, what kind of changes are taking place in terms of go to market distribution heading into FY 2018?
Satya Nadella:
Let me start, first of all thank you for the question Keith. Overall, the approach we have taken for multiple years now is to transform everything that we do inside the company, whether it’s the product creation, how we’re organized in the R&D, how we think about breaking down any silos and category definitions we may have had in the past, how we think about even marketing and the marketing approach, and then of course even with the go to market, and this transformation is ongoing. This has been happening over multiple years, but we have now got very good customer momentum because ultimately this is all driven by the opportunity at hand, which is much bigger than anything that we have participated in the past, so the total addressable market is much bigger. And second, our customer expectations and our partner expectations of how we show up with them has changed, and so over the years we have been making changes and now that we have a lot more momentum and critical mass, we are going to that next phase and that’s what you are seeing us in terms of changing the skill set, changing the scope of how we show up to support the digital transformation needs of both large customers, as well as small businesses.
Amy Hood:
And I think in many ways Keith what we have done is a really a natural extension of some of the investments we’ve made over the past 18 months to add technical resources to be more present in customer accounts, to really drive their transformation towards success outcomes. You are seeing it even in our intelligent cloud results for the last quarter and this quarter. We’re taking that learning over the past 18 months and really applying it at a broader scale across the sales force to put those resources where we feel confident that they will have a good long-term return in that next phase of transformation.
Chris Suh:
Thank you, Keith. We will take the next question please.
Operator:
Our next question comes from the line of Karl Keirstead with Deutsche Bank. Please proceed.
Karl Keirstead:
Thank you. Question for Amy, Amy there were a lot of numbers in this print that look very strong, but one that stood out to me was the commercial bookings growth of 30%, you did touch on it a little bit in your remarks, but if you don't mind I’d love to ask you a few questions, one is you mentioned that may be part of the strength was terrific execution on renewals, does it feel like maybe last quarter was a little bit of a renewal flush and in other words it might have been a one-time phenomenon? Secondly, is Microsoft doing anything different around contract, structure, or invoicing to that would result in bookings being unusually high, maybe collecting a little bit more upfront? And lastly, is it fair to interpret the strong bookings performance as giving us and I suppose you comfort in your revenue growth profile in fiscal 2018 as all those bookings obviously convert to reported revs? Thank you.
Amy Hood:
Thanks Karl. Let me make sure I cover of on most of those. Let me start by saying, the biggest driver in commercial bookings growth this quarter was excellent execution on a large base of renewals. The second component of that is the execution on new revenue; in particular Azure, as well as Windows commercial, and billings in the quarter were very good and quite encouraging overall. There was no change in any way to invoicing people paying earlier, paying more upfront, that’s definitely not an impact on that number. And so overall, I think while it is certainly aided by the large expiry base because it tends to impact the CNB balance the most, it is really I think to your point; it is clearly encouraging because it gives us a very good base of support going into FY 2018 to come in to the GAAP reporting numbers.
Karl Keirstead:
Got it. Thank you, Amy.
Amy Hood:
Thanks Karl.
Chris Suh:
Thanks Karl. Next question please.
Operator:
Our next question comes from the line of Walter Pritchard with Citi. Please proceed.
Walter Pritchard:
Hi, thank you. Amy I’m wondering on the gross profit growth, I was looking through the slide deck, and looks like gross profit growth in PBT was up about 2%, you saw some strong trends in different parts of that business and I think that 2% I would have thought would have been higher, could you help us understand the puts and takes around gross profit growth in PBT?
Amy Hood:
There’s a couple of things, but in general it is almost always mix shift. While we saw improvement in the gross margin percentage in Office 365 and continue to make progress on that it is also the balance, right. This is the first quarter where we’ve actually seen the balance tip in terms of recognized revenue to online versus perpetual. So, I actually feel very good, but as we continue to accelerate the growth trajectory that you are not seeing frankly much impact on the gross margin line and we are seeing a lot of leverage in that through OpEx all the way down to the operating income line.
Chris Suh:
Okay. Thank you, Walter. We will take the next question please.
Operator:
Our next question comes from the line of Mark Moerdler with Bernstein Research. Please proceed.
Mark Moerdler:
Thank you, and congrats on the quarter. Amy commercial cloud ARR grew 24% Q-over-Q, which is the largest Q-over-Q growth so far. Completely understand that Q4 is a big quarter for closing business, but 3.7 billion is a large number, can you give us some more color on exactly what is driving this growth and then I have a quick follow-up.
Amy Hood:
Sure. When you think about, you are right, it is a big number, and I feel very good about it, and for the year on a pure basis it was $15 billion of commercial cloud revenue. So we are starting to get to that point Mark where you have a big base, which is still growing at a fast rate, and so especially ARR numbers can see big jumps in the one that you saw this quarter, and your right, Q4 is also historically quite a big quarter and this one certainly was as well. But you also saw - and what really does matter, especially in Azure is usage of growth, really consumption growth having customers use deploy, be successful, and really continue to get you think sort of meters up and running and that continues to build on itself, and so when you start to see that you can, and I do think and we will continue to see good growth in this number.
Mark Moerdler:
Excellent. As a quick follow-up, how should we think of how that sets us up to 2018 in terms of hitting expectations, beating expectations, continuing, you know strong 40%, 50% year-over-year growth.
Amy Hood:
Let me start by saying, first I feel very good about meeting our stated goal of $20 billion in commercial cloud ARR. Next, I think across every service the momentum we’ve seen in Q4 and in particular, I would say, I think not many people focus on it, but even things like Windows E5, advanced threat protection services, those types of deployments really will add to momentum in our offerings. One of the things we often talk about is, we sell Microsoft 365. That’s Windows 10 with securities and services. It is a modern workplace that includes up-to-date Office 365 and it includes EMS. We really did see strength across all of them. So I don't really think it’s about a percentage, but it’s about each of them continuing to make progress.
Mark Moerdler:
Excellent and congrats.
Amy Hood:
Thank you.
Chris Suh:
Thanks Mark. We will take the next question please.
Operator:
Our next question comes from the line of Philip Winslow with Wells Fargo. Please proceed.
Philip Winslow:
Hi thanks guys and congrats on another great quarter. Question first for Amy on Office 365, Office 365 commercial revenue continues to outpace the unit growth monthly active users, so are you still seeing that trend up to E35 cetera, I wonder if you could take us through where we are in that life cycle and also just to follow on your comments to the last question, you know Satya you launched at Inspire your Microsoft 365 that Amy just mentioned, how should we think about Microsoft 365 in the context of Office 365, also just given the fact that Windows commercial actually accelerated this quarter as well.
Satya Nadella:
Yeah, maybe I can start and then…
Amy Hood:
Why don't you start and I will do the next one.
Satya Nadella:
So one of the things that we are very excited about and have learnt a lot from is the secure productive enterprise offer that we have had now last year and impacted Q4, it really accelerated significantly, and so that has helped us in fact come up with Microsoft 365 at this very strong offering that brings together Office 365, Windows 10, as well as our enterprise mobility and security. And support even cross-platform devices. So we think of the modern workplace as having a very significant footprint of Windows, but also people will use phones of iOS and Android, but they need both productivity, creativity, and security across all of this estate of theirs, and that’s where I think we have a competitive advantage and a great value proposition. So that’s what Microsoft 365 embodies. It’s today available for enterprises and in the fall you will have the midmarket version of it, which I think is a another very big opportunity because it really helps take what we have learnt in the large enterprises and scale it to where perhaps the need is even more acute and so we are excited about that and at Inspire the partner channel obviously is very excited about it as well.
Amy Hood:
And so to your point and it’s a nice transition from Satya's point about, especially the midmarket offering coming in the fall for Microsoft 365 is installed base growth. You are right, in terms of Office commercial 365 the primary driver is still installed base, both the transition as well as new. I think we are optimistic as we head into FY 2018 for the installed base growth possible in particular for some of these midmarket offerings that we’re quite proud off The ARPU growth that you saw and have seen in the past couple of quarters continues to primarily, Phil, be related still to the E1 to E3 transition. When we mentioned E5, I think that’s frankly encouraging for us because all of these premium offers do best when you start the deployment motion. People start using E1 then they use E3 and then you start to see the momentum in E5, and we did see that. However, in terms of ARPU impact very, very small in quarter. So that’s something that over time you will continue to see improvement in terms of impact on ARPU.
Philip Winslow:
Awesome guys thanks a lot.
Amy Hood:
Thanks.
Chris Suh:
Thank you. We will take the next question please.
Operator:
Our next question comes from the line of Kash Rangan with Merrill Lynch. Please proceed.
Kash Rangan:
Hi, thank you very much. I'm curious if you can shed a little bit more light on commercial bookings growth of 30%, clearly that’s off the chart and also when I look at the $18.9 billion of annualized revenue and judging from the fact that the commercial business non-Azure component of it was about steadying growth rate up [indiscernible] Azure went through some significant acceleration, which is yet to be reflected in your forward-looking revenues. If you could just shed a little bit more light and drill into any two or three products SKUs or areas or geographies that contributed to that on the chart performance that will be great? That's it from me, thank you very much and congrats.
Amy Hood:
Thanks Kash. Let me go through the bookings, again with that 30% the first and best contributor to that is the strong performance on the renewals in quarter. It was a reasonably consistent Kash, there was not a geo in particular that I would say was a massive outlier although in two of our largest geos, the U.S. and Germany they did have very good years in particular in Q4. Now if you separate the fact that we had the larger base with clearly contribute to that bookings number being big, aside from that in particular Azure in the last year point did really show up in that 18.9, it didn't, the strong billings growth really showed up in that unearned outperformance, which you saw versus the guide and it was significant, a lot of that is the Azure fillings. I think we felt very good, those as well, I think we’re pretty broad-based across industry. I would also say across geo. And so while we of course get some strength from our largest geos, and I would say they were probably the largest contributors if it was actually quite broad there is not only one place for me to say that we just saw it here, and then the final component that I would say was better than we anticipated and the way you’d see that cash, again versus the unearned guidance and the beat that we had there with that final piece around our security value prop, ATP - Windows annuity growth was very good. That’s in the KPI Windows commercial products and services. It is the place you will look and see that number and outside of that I mean those really are the biggest contributors.
Kash Rangan:
Thank you.
Satya Nadella:
Yes, I am going to - if I add one thing, I will just say that nothing shows up in just one quarter. We have been working on this for a long time whether it is the product and the approach we have taken from IaaS to PaaS to SaaS, even the diversity of our SaaS offerings, and also how we think about going to market. All of these have been multiple years of hard work, and clearly there is momentum across the board, and that I think is what you are seeing and we are excited about this quarter's execution and performance, and I think it bodes well for what we do in the future, but the key is for us to recognize that this is about the sort of long-term commitment to a big opportunity in making sure that you line up your execution against that.
Amy Hood:
And I think maybe, I should have also mentioned, when you think about seeing that type of performance and Satya mentioned it is not just because of work done this quarter, it is a great point, but it’s also the investments we’ve made. We’ve committed, we did sales overlays. We added technical resources. We put resources at customers ahead of the curve, we did that you saw that and the operating in the intelligent cloud OpEx growth over the past few quarters, that execution is what’s landing.
Kash Rangan:
Clearly something inflected and looks like you're gaining share. So congratulations thank you.
Chris Suh:
Thank you, Kash. We will move to the next question please.
Operator:
Our next question comes from the line of Mark Murphy with JPMorgan. Please proceed.
Mark Murphy:
Yes, thank you very much and I will add my congrats. Amy, going back to the size of the large size of the expiry base in Q4, when we look back three years to June 2014, in that quarter the commercial bookings grew 23%, I am just curious, is that representative of the portfolio that flowed through into this quarter on a three-year cycle, or is it more complex than that and also does it include or exclude LinkedIn contributions for the current period? And just finally, I’m wondering again looking back three years, it was a different number in the September quarter that follows. And could you help us just with the year-over-year growth of the expiry base for the September quarter, I’m not sure if you had commented on that?
Amy Hood:
Okay, you are right, Mark it’s not exactly if I said is the Q3 from three years ago exactly the expiry base it is not exactly, but it is directionally. And so that’s a good example to say, every three years tends to be the length of our agreements and so you to tend to see that repeated, and that’s what we mean by sort of the record or the largest expiry base and that is the pattern. In terms of LinkedIn having any impact? It did not. So that is the cleanest way to think about that number.
Chris Suh:
Thanks Mark. We’ll move to the next question.
Operator:
Our next question comes from the line of Ross MacMillan with RBC Capital. Please proceed.
Ross MacMillan:
Thanks very much and my congratulations as well. I’m actually going to ask a question about the traditional server products business, which once again had a pretty strong growth rate up 5%. I think the last three quarters you have been trending at mid-single digits or even higher, and Amy I just love your thoughts as we progress through fiscal 2018, just so we think about this in the right way, you know how would you expect that sort of growth rate to trend and should we be sort of aware of the comps that come up in Q2 and beyond?
Satya Nadella:
Maybe I can start and at least give you what or how we think about it technically and product –wise, and then we can go into talking about the future in terms of the results itself. First of all, we don't think of our servers as distinct from our cloud. In other words, there is intelligent cloud and the intelligent edge is the architecture of pattern for which we are building, whether it is SQL server 2017 or with Windows server, the container service everything that we do assumes that distributed computing will actually remain distributed, and it turns out that it’s helpful to think about it that way both for customers who are rationalizing their portfolios of apps as they lift shift modernize as to what they run in their data centers are in our data centers, but also forward-looking new workloads. If you look at some of the most exciting things that are happening in the cloud, is cloud applications that actively require an edge Azure IOT, or Azure Stack are becoming the runtimes of the edge where you do need not only the ability to do compute and storage, but to run the AI inference and the edge. So to me that’s what we’re building to. It’s actually a big architectural shift from thinking purely as a migration to some public cloud to really thinking of this as a real future distributed computing infrastructure and applications, but I quite frankly feel very, very good about leading and so in that context our server license revenue will fluctuate based on what the macro is and these transitions and mix shifts, but from a forward-looking perspective, I want us to be very, very clear that we anticipate the edge to be actually one of the more exciting parts of what’s happening with our infrastructure.
Amy Hood:
And so that leads why I always tend to say, I don't focus as much on the mix per se. I know both of them will matter and both of them are important, and so that’s why I tend to focus on that all up server KPI combination of the progress in the cloud, Azure, as well as the edge which is the on-prem. And so I think, we remain confident that double-digit target that we have for that KPI and is it really, I don't think sort of a comparability challenge per se, but that’s why we try to keep it at that high level to not get too tied to one or the other, given we know the TAM expansion that’s possible, we know we can grow within it. And I apologize, I didn't answer Marks last component, so let me just go back and I had forgotten, which was, was there anything unique in the expiry base for Q1, the answer is, it is up a little year-over-year, but in certainly not through the same type of Q4 comparable. When we tend to have these, we tried to call them out like we did in Q3 leading into Q4. So, Q1 I would say is just up a little. So I wouldn't expect any material impact.
Chris Suh:
Thank you, Ross. We will take the next question please.
Operator:
Our next question comes from the line of Raimo Lenschow with Barclays. Please proceed.
Raimo Lenschow:
Hi, thanks for taking my question. I wanted to drill in on the premium services in Azure, Satya you talked a little bit about SharePoint taking off and being a big part. Can you talk a little bit about the portfolio you have there, and I also wanted to contrast it a little bit with one of your main competitors who keeps coming up when new products just to kind of get to that premium service, and the advantage that you guys have given the IP that you build up over the years? Thank you.
Satya Nadella:
Yes, I mean I think we have premium services whether it’s an Office 365 or in the SaaS side with a Dynamic 365 and that’s where the SharePoint comment came, but there is a lot more in Office 365 adoption cycle beyond exchange or email. On the Azure side, my comments in fact walked that entire tree so to speak, which is the infrastructure there wherein flat even in the infrastructure side there is no such thing as one generic infrastructure when I look at the diversity of the virtual machines, what’s happening with AI infrastructure with GPU compute. So there’s a lot of richness there. The layer about that for me is the data state, one of the exciting things is the growth in Azure DB, the growth in Cosmos DB, data warehouse product, the Datalake, so that is a place where we are seeing significant attach. On top of the data is where the AI services, where the bot framework, the cognitive services. So that’s all the rich services where we are seeing significant customer action. The other side of it is the edge, so Azure IOT, our service both in the cloud and the edge and Azure Stack now truly are starting this quarter is going to be another way to extend out the rich services of Azure even beyond public cloud deployment. So that’s what hopefully gives you a flavor for the IP that we have. And then one linchpin that we have between, in fact, our SaaS services, as well as Azure is Azure active trajectory. 90% of all the enterprises use Active directory and all of them rendezvous with Azure Active Directory irrespective of what applications they have in whichever cloud because that becomes a very key control plane for IT.
Raimo Lenschow:
Perfect, thank you.
Chris Suh:
Thanks Raimo. We will just have one more question Reyna, please.
Operator:
Thank you. And our last question will come from the line of Brad Reback with Stifel. Please proceed.
Brad Reback:
Great thanks very much. Amy, as the Azure business continues to gain scale and to Raimo’s question the premium mix continues to be kind of bigger part of that, is there any reason to think that the gross margin gain shouldn't accelerate in 2018 versus where they were in 2017? Thanks.
Amy Hood:
Thanks Brad. The way I tend to think about it is, with any service you want the gross margin itself to improve, and that includes in the Azure services components themselves. The difference between core compute in-store versus the premium layers can be significant and we’ve had improvements across all of them. So, the real question on how and where should the Azure gross margin be is about sort of the ultimate mix of those. Anyhow, we saw significant improvement this year. We expect a lot of improvement again next year on each of those service lines. And where the actual mix occurs among those lines, I think we will just have to wait and see, but that’s why I tend to not focus at that layer it’s like can you get every service better, can you make material improvement, and then of course can you get usage and consumption going that leads to premium service usage, and of course over time you’d expect a higher mix of premium versus core.
Brad Reback:
Great, thanks very much.
Chris Suh:
Thanks Brad. So that wraps up the Q&A portion in today's earnings call. As Amy mentioned, Frank and I will be hosting a conference call in early August to discuss the changes under the new revenue standards, you can find additional details for that on the Microsoft Investor Relations website when available. Thank you again for joining us today.
Satya Nadella:
Thank you all, thanks.
Operator:
Thank you. This concludes today's teleconference. You may disconnect your lines at this time, and thank you for your participation.
Executives:
Chris Suh - Microsoft Corp. Satya Nadella - Microsoft Corp. Amy E. Hood - Microsoft Corp.
Analysts:
Keith Eric Weiss - Morgan Stanley & Co. LLC Karl E. Keirstead - Deutsche Bank Securities, Inc. Heather Bellini - Goldman Sachs & Co. Mark L. Moerdler - Sanford C. Bernstein & Co. LLC Walter H. Pritchard - Citigroup Global Markets, Inc. Brad Reback - Stifel, Nicolaus & Co., Inc. Kirk Materne - Evercore Group LLC Mark R. Murphy - JPMorgan Securities LLC Ross MacMillan - RBC Capital Markets LLC Philip Winslow - Wells Fargo Securities LLC
Operator:
Welcome to Microsoft's third quarter fiscal year 2017 earnings conference call. At this time, all participants are in a listen-only mode. A brief question-and-answer will follow the formal presentation. As a reminder, this conference is being recorded. I would like to turn the call over to Chris Suh, General Manager of Investor Relations. Chris, please proceed.
Chris Suh - Microsoft Corp.:
Thanks, Reyna. Good afternoon and thank you for joining us today. On the call with me today are
Satya Nadella - Microsoft Corp.:
Thank you, Chris, and thanks to everyone on the phone for joining. Today I'll share the results of the third quarter and discuss what's ahead. I'm proud of the progress this quarter. We delivered $23.6 billion in revenue, up 7% in constant currency. Across all industries, organizations are looking to digitally transform with the state-of-the-art cloud services, AI, and new natural user interface technology. Increasingly, these organizations are turning to Microsoft as a partner they can trust for the innovation and building their own digital capability. Now let's look at the progress we made this quarter by segment, starting with Productivity and Business Processes. We crossed a major milestone with more than 100 million monthly active users of Office 365 Commercial. Office 365 Commercial seats grew 35% year over year, and revenue is up 45% in constant currency. Across industries, customers recognize Office 365 is the productivity platform of choice, companies like H&R Block, Johnson & Johnson, and Deutsche Börse AG, LVMH, as all chose Office 365. And we continue to innovate and add new value. This quarter we made Microsoft Teams broadly available to Office 365 customers in 181 markets. Our new chat-based workspace is already empowering a new way to work for more than 50,000 customers, including Accenture, J. Walter Thompson, J.B. Hunt, and Expedia. Teams also creates a new platform opportunity for developers to reach 100 million Office 365 users with rich extensibility for bots, apps, and services. Additionally, we are expanding the relevance of Office 365 to new segments. Retail, hospitality and manufacturing companies have a huge need to empower their front-line employees. Our expanded offering for this segment includes Microsoft StaffHub, Teams, OneDrive, Skype for Business, and more to give these critical employees a robust collaboration toolkit to maximize their impact. Now let me talk about the second part of our ambition in this segment, reinventing Business Process. Accelerating our growth with LinkedIn by driving value for members and customers remains our top priority. This quarter we redesigned the LinkedIn desktop to create a more seamless intuitive experience across devices. We continue to invest in the LinkedIn Feed, bringing curated news and views to help members stay informed on what's most important to them. Our innovation across both the desktop and mobile is driving strong engagement momentum, with sessions up more than 20% again this quarter. LinkedIn marked an important milestone this week, exceeding 500 million members, and our jobs platform hit new record levels with more than 10 million jobs posted. This strong momentum with jobs and engagement is continuing to fuel the growth across talent, marketing, sales, and learning solutions. We took significant steps this week to redefine social selling with deeper integration of Sales Navigator with Dynamics 365, enabling sales professionals to dramatically increase their effectiveness by drawing on the relationships in their personal networks. Customers like Visa are choosing Dynamics 365 because of our deep integration across Office 365 and now Sales Navigator. I'm excited to put the Microsoft enterprise sales force and partner ecosystem behind this new opportunity. Dynamics 365 solves a critical challenge for businesses, helping them break free of monolithic siloed suites of applications to unlock insights across the entire organization. You see this in our new Dynamics 365 talent applications, which combines HR business processes with LinkedIn Recruiter to help companies manage the employee lifecycle from recruiting to retention. Our innovation in Dynamics is driving strong revenue growth, with Dynamics 365 up 82% in constant currency this quarter. Now let's talk about the progress we are making in our Intelligent Cloud segment. Our Commercial Cloud annualized revenue run rate now exceeds $15.2 billion. Customers are increasingly choosing the Microsoft Cloud. They value our differentiated approach as the most trusted global hyperscale cloud with hybrid support and higher-level services to help drive their digital transformation. Moreover, they appreciate the agility, operational consistency, and security across the entire digital estate, spanning enterprise mobility, Office 365, Dynamics 365, and Azure. Take Maersk, the largest transport and logistics firm in the world with operations in 130 countries and a fleet of over 1,000 vessels. Maersk began their journey to the Microsoft Cloud with Office 365, Enterprise Mobility and Security in Windows 10. They chose Dynamics 365 for operations to streamline container production and maintenance. Now Maersk is using Azure to digitally transform its supply chain management and global trade. The intelligent services in Azure deliver up-to-the-minute insights on carrier performance and equipment usage with real-time data visualization and advanced analytics, enabling them to trim costs and create new revenue streams. For a company that ships 17 million containers annually, the ability to react quickly can mean the difference of tens of millions of dollars to the bottom line. This is a great example of our three clouds coming together to enable deep digital transformation. Across industries, customers are choosing Azure. UBS announced they're using Azure for risk management, and GEICO chose Azure for hybrid capabilities. Publicis Groupe announced that they will use Azure and Cortana Intelligence Suite to deliver AI-powered marketing solutions at scale. Flipkart, India's this leading online marketplace, chose Azure as the platform to enable their rapid growth. We continue to rapidly innovate and add new capability to drive further customer value. Microsoft IoT Central is the first SaaS offering that provides the end-to-end solution for organizations of all sizes to manage their entire IoT ecosystem across devices, cloud, analytics, networks, and software. This week at Hannover Messe, the world's largest industrial trade show, manufacturers showcased how they're using our solutions to transform all aspects of manufacturing, from water management to food and beverage packaging, to improving safety on the factory floor. When it comes to AI, this quarter we made our cognitive services for face recognition and computer vision broadly available to enable any developer to become an AI developer. We're excited about how Azure Stack and SQL Server are helping define the edge computing paradigm. Azure Stack will enable customers to extend Azure capability to their private data center in a truly consistent hybrid computing environment. SQL Server 2017, coming this fall, is the first database with cloud tiering and artificial intelligence built in. It runs on Windows and Linux, supports docker container deployment and popular programming languages such as R and Python for machine learning and data science. We will share more about all these advances and more at our upcoming Build Developer Conference. Now I'll turn to our progress in More Personal Computing. Almost two years ago we introduced a new approach with Windows 10, transforming the way customers experience Windows on all their devices. Now customers are always up to date running the most secure Windows ever. This quarter, the Windows business grew 5% in constant currency, and we delivered the next phase of innovation with the Creators Update. Creators Update is about inspiring the creator in us all. We create technology so that others can create their own content and technology. We want to empower people to paint in 3D or paint with numbers in Excel. We empower people to create in Word or in Minecraft. These new forms of creation and expression are shaping Windows for the next generation. Gaming is a key scenario to expand our opportunity across the PC and console. We are building on our already strong foundation with Xbox One and our Xbox Live community, up 13% to 52 million active users this quarter. With Creators Update, we integrated gameplay broadcasting into Windows 10 PCs as well as Xbox One. We're off to a very strong start with both streamers and viewers. In fact, the majority of the streaming in this industry today is on the PC and console, and we are uniquely positioned to provide the best, most complete gaming experience, from hardware to software to broadcast services. It's early days and we are excited to pursue this new growing opportunity. This quarter, we also revealed more about our forthcoming Project Scorpio, which will be the most powerful console ever and will enable true 4K gaming in the living room. Our commercial customers continue to adopt Windows 10 as the secure trusted platform of choice. Customers like the Department of Education in the United Kingdom, British Telecommunications, the Adventist Health System, one of the largest healthcare providers in the United States, all chose Windows 10. When I talk to businesses and government leaders, they value security and privacy of their data, the reliability of their systems, and choice and control over how and when they deploy. We remain committed to our core values of trust, transparency, privacy, and security for every customer. Finally, devices; this quarter our Surface results fell short of expectations, impacted by end of product lifecycle and increased price competition. We continue to innovate and invest in creating new computers and computing experiences. Surface Pro, Book, Hub, Studio, HoloLens are all creating new markets for the Windows ecosystem and pushing differentiation with new natural user-interface capabilities, ink, vision, voice, touch, and mixed reality. In the context of mixed reality, we just passed the one-year anniversary of Microsoft HoloLens. We now have more than 150 exclusive HoloLens apps in the store. Moreover, many of our commercial customers are using HoloLens to drive digital transformation and seeing real impact. HoloLens-based innovation was featured front and center at NRF, HIMSS, and most recently this week at Hannover. Digital transformation across these industries is being shaped by new technologies, from IoT to mixed reality to AI and the cloud. thyssenkrupp Elevator is using HoloLens and Azure to digitize their entire sales and order process, shortening delivery times by four times, and they chose Dynamics 365 to enable transformation in their Steel division. Leading global medical technology company Stryker chose Office 365 to empower employees and is using HoloLens to improve operating room designs for surgeons, staff, and ultimately the patients. All this creates a strong foundation for the broader opportunity ahead with digital transformation. I'm proud of the progress this quarter. I'm enthusiastic about what's to come. In the coming weeks, we will share more about how Microsoft is innovating uniquely to empower every customer, from students and teachers to business professionals to developers. Now, let me hand it over to Amy to walk through this quarter's results in more detail and share our outlook, and I look forward to rejoining for your questions.
Amy E. Hood - Microsoft Corp.:
Thank you, Satya, and good afternoon, everyone. Our third quarter revenue was $23.6 billion, up 6% and 7% in constant currency; gross margin grew 7% and 9% in constant currency; operating income grew 2% or 5% in constant currency; and earnings per share was $0.73, an increase of 16% and 19% in constant currency. This was the first full quarter of company results of LinkedIn, which had a significant impact on revenue, gross margin, and operating income. At a company level, LinkedIn contributed approximately 4 points of revenue and gross margin growth and 6 points of drag on operating income growth, which includes $371 million from amortization of acquired intangibles. From a geographic perspective, our results were mostly in line with macroeconomic trends. Our performance in Japan was better than expected, driven by increased public sector spending and improved market conditions. Our commercial annuity mix was 88%, even with another quarter of higher than expected transactional revenue results. Commercial bookings increased 12% or 11% in constant currency. Commercial unearned revenue followed historical seasonal trends, coming in at $20.4 billion and growing 9% and 10% in constant currency. And our contracted-not-billed balance increased to more than $27.5 billion. Another strong quarter of cloud services performance drove our commercial cloud revenue run rate over $15.2 billion, growing 52%. Our commercial cloud gross margin percentage increased to 51%, up 6 points from last year, with improvement across Office 365, Azure, and Dynamics. And gross margin dollars grew 74%, keeping us on pace for material gross margin percentage and dollar improvement this fiscal year. As a reminder, our commercial cloud includes Office 365, Azure, Dynamics 365, and other cloud properties, but does not include LinkedIn. Our company gross margin was 66%, better than anticipated and up 1 point, as the sales mix of higher-margin product and services coupled with commercial cloud margin improvement more than offset the impact of $218 million of LinkedIn amortization. Now to FX. This quarter, the U.S. dollar was weaker than expected. As such, we had 1 point less FX impact across our individual reporting segments, even though overall company impact was still approximately 1 point as guided. FX impacted the Productivity and Business Processes and Intelligent Cloud segments by 1 point and had minimal impact in More Personal Computing. Total operating expenses grew 12%, with LinkedIn contributing 13 points of growth, including $153 million of amortization of acquired intangibles expense. Now, let's move to the segment results. Revenue from Productivity and Business Processes segment grew 22% and 23% in constant currency to $8 billion, with LinkedIn contributing 15 points of growth. Office commercial revenue increased 7% and 8% in constant currency. Office 365 commercial revenue increased 45%, driven by installed base growth across all workloads and continued ARPU expansion. Our transactional results came in higher than expected, mostly from performance in large markets like Japan and Western Europe. Office consumer revenue increased 15% and 14% in constant currency, primarily from recurring subscription revenue as well as growth in our subscriber base. Our Dynamics business grew 10% and 11% in constant currency, with Dynamics 365 customer momentum contributing to double-digit billings growth. LinkedIn revenue for the quarter was $975 million. Segment gross margin dollars grew 15% and 17% in constant currency, with 11 points of contribution from LinkedIn, including $218 million of amortization of acquired intangibles. Gross margin percentage declined due to a higher mix of cloud revenue and the impact of LinkedIn-related amortization. Operating expenses increased 44% and 45% in constant currency, with 43 points from LinkedIn, including $153 million of amortization expense. Operating income declined 7% and 4% in constant currency, with 13 points of impact from LinkedIn. The Intelligent Cloud segment delivered approximately $6.8 billion in revenue, growing 11% and 12% in constant currency. Server products and cloud services revenue increased 15%, up 16% in constant currency, demonstrating durable double-digit growth. Azure revenue increased 93%, up 94% in constant currency, and annuity revenue again grew double digits. Azure premium revenue grew triple digits for the 11th consecutive quarter, with more than 80% of Azure customers using our premium services. Our Windows Server and SQL Server transactional business continued to perform well; with better than expected results mainly from Japan and continuing post-launch demand. As expected, Enterprise Services revenue declined 1% and was flat in constant currency due to a lower volume of Windows Server 2003 custom support agreements. Segment gross margin dollars grew 6% and 7% in constant currency, and segment gross margin percentage declined due to an increasing cloud revenue mix and lower Enterprise Services margins, partially offset by material improvement in Azure margins. We grew operating expenses by 11%, with ongoing investment in sales capacity, cloud engineering, and developer engagement. Operating income was flat and up 3% in constant currency. Now to More Personal Computing, revenue was $8.8 billion, declining 7%, as Phone and Surface results offset healthy growth in Windows, search, and gaming. Our OEM business grew 5% this quarter. OEM Pro revenue grew 10%, ahead of the commercial PC market, mainly due to a higher mix of premium SKUs. Additionally, the commercial PC market was slightly below our expectations, negatively impacted by channel production timing changes and upcoming Windows SKU pricing changes. Commercial end customer demand signals remain consistent and positive. OEM non-Pro revenue declined 1%, ahead of the consumer PC market, with continued positive impact from the Windows Premium device category. Overall, inventory levels remain in the normal range. Windows Commercial products and services grew 6%, with healthy enterprise demand as customers continued to deploy Windows 10 for its advanced security and management capabilities. Patent licensing declined this quarter, primarily from lower revenue per unit. Search revenue ex-TAC grew 8% and 9% in constant currency, driven by higher revenue per search and search volume. Devices revenue declined 51%. We had no material Phone revenue this quarter. Our Surface business declined 26% and 25% in constant currency, as heightened price competition and product end-of-lifecycle dynamics resulted in lower than expected Surface Pro unit volumes. Our gaming business grew 4% and 6% in constant currency, as Xbox Live revenue growth offset declines in hardware. Xbox Live monthly active users grew 13% across Xbox One, Windows 10, and mobile platforms, which contributed to software and services revenue growth of 7% and 8% in constant currency. Segment gross margin dollars were flat, up 2% in constant currency. Gross margin percentage increased with the sales shift to higher-margin products and services. Operating expenses declined 11% and 10% in constant currency from lower Phone expense and Surface launch-related marketing spend in the prior year. Operating income grew 20% in 23% in constant currency. Now back to overall company results, we invested approximately $2.1 billion in capital expenditures, including capital leases, less than we expected, as a portion of the expense will move into Q4. Other income and expense was $322 million, greater than originally planned, as we saw more opportunities in the equity market to realize gains during the quarter. Our non-GAAP effective tax rate was approximately 23%. We returned $4.6 billion to shareholders, continuing our balanced approach to capital allocation through share repurchase and dividends. After a period of accelerated buyback, we've resumed a buyback pace consistent with our historical trends. Now let's turn to the outlook, first FX. Given current rates, we now expect less FX headwinds in our fourth quarter. We expect about 1 point of negative impact on total revenue. Within the segments, we anticipate about 2 points of negative impact in Productivity and Business Processes and Intelligent Cloud and 1 point in More Personal Computing. Second, our commercial business, the fourth quarter is an important one for our commercial business, and we expect continued annuity growth and healthy renewals as customers adopt and use our growing portfolio of Commercial Cloud services. We expect unearned revenue between $26.8 billion and $27 billion, in line with historical seasonality. Additionally, we have a large expiry base in the fourth quarter, and our sales execution on renewals and upsell opportunities, while contemplated in our unearned revenue guidance, should also show up in a larger contracted-not-billed balance and commercial bookings growth. Third, capital expenditure, we expect CapEx to grow sequentially and year over year. Quarterly spend variability will continue, and we remain on track for our full-year capital expenditure year-over-year growth curve to slow. Let's move to the individual segments. In Productivity and Business Processes, we expect revenue of $8.2 billion to $8.4 billion, driven by the ongoing annuity shift to cloud and Commercial Office 365. In Office consumer, we expect growth rates to moderate from prior quarters, which were impacted by prior-year comparables. We expect consistent growth from Dynamics and approximately $1.05 billion of revenue from LinkedIn, adjusted for the impact of purchase accounting. Similar to Q3, we anticipate that LinkedIn, excluding amortization, will have minimal impact on segment operating income, and we continue to expect it to be minimally dilutive to non-GAAP EPS this fiscal year. In Intelligent Cloud, we expect $7.2 billion to $7.4 billion in revenue. Performance trends from Q3 should continue into Q4, with annuity strength and double-digit revenue growth across our server products and cloud services. Enterprise Services should decline with lower volumes of Windows Server 2003 custom support agreements. In More Personal Computing, we expect revenue of $8.4 billion to $8.7 billion. In our OEM business, we anticipate that revenue growth will be more aligned with the overall PC market. OEM Pro growth will continue to be driven by Windows 10 Enterprise momentum and aligned to a commercial PC market that should return to typical seasonality. Our non-Pro revenue is expected to be above the consumer PC market, with continued benefit from a strong mix of premium devices. In search, we expect Bing's revenue growth ex-TAC to be similar to Q3. In gaming, we expect to see continued healthy user engagement on our Xbox platform, and we look forward to E3 in June, where we will share more on Project Scorpio and new titles for next fiscal year. And in devices, we expect revenue to decline with negligible revenue from Phone. With Surface, we expect a more moderate rate of decline given the prior-year comparable and current market dynamics. We expect COGS of $8.2 billion to $8.3 billion. This includes approximately $420 million of LinkedIn COGS, of which $220 million is related to amortization. We expect operating expenses of $9.1 billion to $9.2 billion, with roughly $1 billion from LinkedIn, of which $150 million is related to amortization. We now expect full-year operating expenses between $32.9 billion and $33 billion, with approximately $2.3 billion from LinkedIn. That includes about $360 million of amortization expense. Other income and expense should be about $150 million. And for tax, we expect the full fiscal year non-GAAP effective tax rate to be approximately 21% plus or minus 1 point. Finally, we encourage you to watch a few upcoming events, our Education event on May 2, our Dynamics 365 event on May 3, and the upcoming keynote from Bill to learn more about our ambitious plans leading into FY 2018. We will also host our financial analyst briefing on May 10. The webcast will be available our Investor Relations website. Chris, let's move to Q&A.
Chris Suh - Microsoft Corp.:
Thanks, Amy. We'll now move to the Q&A portion of today's call. Operator, can you please repeat the instructions?
Operator:
Thank you. Our first question comes from line of Keith Weiss from Morgan Stanley. Please proceed.
Keith Eric Weiss - Morgan Stanley & Co. LLC:
Excellent, thank you very much for taking the question and a very nice quarter. I wanted to dig into Azure a little bit. You gave us some really interesting statistics about gross margins going up, premium mix going up. One of the concerns I hear a lot from investors is what happens when we get these price cuts that go back and forth between you guys and AWS? It doesn't seem like the price cuts this quarter really affected you guys. So I was hoping you could shed some light on how – to what degree do those price cuts actually affect you. And then on the flip side, where does all that growth come from? Where do you get that tripling of premium growth from what kind of workflows are coming on board to actually drive the underlying growth in that business?
Satya Nadella - Microsoft Corp.:
Sure, thanks for the question, Keith. Let me start and then, Amy, if you want, you can add. Again, Keith, when we look at either the capital expense or the technical architecture, and the general approach we take is about all of our cloud. When you look at what we're trying to get done between Azure, we don't really see these themes across Azure or 365, Dynamics 365, and also the things that we're doing with Xbox Live, for example, all billed as one cloud infrastructure and a set of rich services in the cloud. So for example, some of the cognitive capabilities that are there in Azure first come because of our first-party AI investments, whether it's been speech or vision or anything else. Even the infrastructure that is there in Azure came out of some of our first-party investments in Office 365 or again Bing in other areas. So we have an approach which takes all of our cloud pieces together. And that same thing is reflected even in the customer journeys. I think the Maersk example I walked you through is probably a good one, where it may start with some commodity workload on Azure or it may start with Office 365, but then it will end up with HoloLens and someone using Dynamics 365 for increased automation. In the case of Maersk, they were using field service and operations inside of Dynamics 365. So to me, those high-level services will over time attach in Azure, but also in Dynamics as well as in Office 365. So to me, that's why Azure is pretty strategic for us, not just for the attachment of high-level services in what is defined as Azure, but the all-up digital transformation opportunity. That's how Amy and I even think about our margin structure. We need to improve in each one of the elements, but all-up we need to improve because we think that increased opportunity is what's unique about our approach.
Amy E. Hood - Microsoft Corp.:
And I think what you're hearing in that answer from Satya, Keith, is really about whether the premium services exist as you heard at the Azure layer, or whether they show themselves in our Productivity and Business Processes segment. The fact that you may see competition where there may be less differentiation, the real differentiation is where you've always been able to achieve margin and margin expansion, which is in the completeness of the solution or its delivery, the completeness of the business process change or not. And so I think while I do understand that people will ask a lot about that price competition at the lower level, I think what you're seeing is because we're able to continue to move people up the stack, including all the way up to the business process layer, I think you'll continue to see us be confident in our ability to move and create margin and growth.
Keith Eric Weiss - Morgan Stanley & Co. LLC:
Outstanding, thank you very much.
Chris Suh - Microsoft Corp.:
Thanks, Keith. We'll go to the next question, please.
Operator:
Our next question comes from the line of Karl Keirstead with Deutsche Bank. Please proceed.
Karl E. Keirstead - Deutsche Bank Securities, Inc.:
Hi, thanks. I've got a follow-up, actually, on Azure, maybe to you, Satya, and it's the interplay between the cloud piece Azure and mostly the on-prem piece, what you guys call the server product. Most of your peers obviously, when they're pivoting to the cloud, are seeing weakness on the on-prem side. But what's unique about Microsoft is not only is Azure growth accelerating, but your server product growth at 7% is up meaningfully year over year as well, so we're not seeing that trade-off with Microsoft. I suspect part of the explanation is that a lot of the Azure growth is net new, but I'm just curious. When do you think customers will actually start migrating existing on-prem Microsoft workloads into Azure such that that server product line might start to decelerate? Do you think there's a prospect of that occurring in fiscal 2018? Thank you.
Satya Nadella - Microsoft Corp.:
Yeah. The timeframes of these migrations and so on are a lot more complicated than they perhaps appear on the surface. So here's what we think of. For example, right when everyone's talking about the cloud, the most interesting part is the edge of the cloud. Whether it's IoT, whether it's the auto industry, whether it's what's happening in retail, essentially compute is going where the data gets generated, and increasingly data is getting generated at the volumes in which it's drawing compute to it, which is the edge. So if you look even at our announcements over this quarter, a lot of what we have done with IoT is create an IoT edge. Of course, we have an amazing cloud with the SaaS services for IoT, but the edge compute, the ability to run a neural network at the edge, do inferences at the edge is exciting. Azure Stack is going to completely change what hybrid is and the expectations customers have with hybrid. I mean, GEICO example is a good one. What's happening with SQL Server, SQL Server is no longer just about a database that's on-premise. It's a database that's on-premise that can be tiered with the cloud. A single table can be extended to the cloud. The queries will work across both the tiering. And so to me, the innovative work we're doing is what I would characterize as the future of true distributed computing, which is it will remain distributed. And that's what we are building towards. We'll talk a lot more and build on that about that architecture and what we're seeing with customers. Then given that what you are saying is true, which is there will be some which will be lift and shift of workloads, but then there is lift, shift, and modernizing of workloads. And in that modernizing phase, it's not just being modernized to live only in what is called a cloud, but it will also be modernized to live in the edge of the cloud. And so that's the transformation at play. That's a multiyear and a generational transformation. Quarter to quarter, there will be all kinds of volatility. But what is clear to me and clear to Microsoft's engineers is that we have a very clear world view of what is it that we want to get done, and we stay focused on it.
Amy E. Hood - Microsoft Corp.:
And I think, Karl, to your question about how that shows up, it's why you hear us focus more on the all-up KPI between Azure and this transactional or on-premise number, because the line between them, both strategically and literally, is more important to be blurred and going in that direction. And so this quarter, you saw a little bit healthier than we had thought, I pointed out. It tends to be – in this instance, Japan was a little better. It can be product-launch related. It can be macro-impacted. But whether or not you see that in transactional, the Uber trend of being able to see it through the all-up KPI, the dynamic Satya has talked about, you're going to hear us talk more and more about, whether it's a quote-unquote, on-prem server launch or an Azure feature, about the integration of the two.
Karl E. Keirstead - Deutsche Bank Securities, Inc.:
Perfect, thank you.
Chris Suh - Microsoft Corp.:
Thank you, Karl. We'll go to the next question, please.
Operator:
Our next question comes from the line of Heather Bellini with Goldman Sachs. Please proceed.
Heather Bellini - Goldman Sachs & Co.:
Great, thank you. Again, I had a follow-up on Azure as well. I was just wondering, Satya, if you could share with us – and I know I've asked this in the past – but just any qualitative commentary you could give us about PaaS adoption. And I'm also wondering in particular, given the high percentage of workloads on Azure running Linux, what type of services are you typically seeing run on top of the OS? And how do you see your monetization of those workloads playing out over time? And then, Amy, just the follow-up for you would just be – and I apologize, we had another earnings call tonight, so I might have missed it – but you usually give a comment about out-year OpEx on the call, and I was just wondering if you had any high-level thoughts there. Sorry, thank you.
Satya Nadella - Microsoft Corp.:
Sure, Heather, thanks for the question. Overall qualitatively, in terms of PaaS adoption of Azure, a lot of it comes with what's happening, for example, in the services we talk about, like IoT. We now have a much higher-level managed service. We even launched a new packaging of it with the IoT Central, which allows developers who are building IoT solutions, instead of assembling it themselves to be able to use this managed service to be that much more agile and productive. So that's usually the way we make the atomic parts available as well as these essentially SaaS services or PaaS services. Same thing with data, the DocumentDB is a massive thing for us. It's the planet-scale database that supports JSON and much more, and we see that as a core part of the data tier for many, many applications. We even see, obviously, the end-user parts of the infrastructure when it comes to enterprise mobility. So all-up, we have multiple pieces. The other areas, course, the entire toolchain of what's happening with Visual Studio to continuous integration, to continuous deployment, and that's a place where we have a very, very differentiated solution for developers and developer productivity, which in some sense you can think of as like the Office 365 for developers. But that's all part of Azure. So those are the places where there are PaaS services. But as I said earlier in response to the question, we also welcome the use of, I'll say, the most atomic building blocks of Azure, whether it just be a Linux container, Azure functions, which is very cost-efficient for developers, because we know that over time, it may be not just PaaS services in Azure, it could be in fact a Dynamics 365 module. The canonical example for me is someone who collects data, does a prediction, ultimately then has to do something about that prediction, which means some automation like field service. So a lot of what is Dynamics field service is actually in our module growth we are seeing because of Azure IoT, and that relationship is not just about Azure PaaS.
Amy E. Hood - Microsoft Corp.:
And to your specific question, Heather, on FY 2018 and OpEx, I did not because we're going to see each other and have more time on May 10 at the analyst briefing, and that's where I'll take some more time to walk through FY 2018.
Heather Bellini - Goldman Sachs & Co.:
Thank you.
Chris Suh - Microsoft Corp.:
Thank you, Heather. We'll go to the next question, please.
Operator:
Our next question comes from the line of Mark Moerdler with Bernstein Research. Please proceed.
Mark L. Moerdler - Sanford C. Bernstein & Co. LLC:
Thank you, excellent, two questions. What were the drivers of the big growth in Dynamics 365? Is this large seasonality specifically in this quarter? Is it a big deal, or should we expect growth in the same vicinity for the near future? And then as a second question, as discussed in, one of the previous questions about Server & Tools and the healthiness of that growth, I'm trying to understand the drivers. Is this the product refresh cycle? Is it Azure driving customer upgrades? Is it something else? Can you give a bit more color? That would be helpful. I appreciate it.
Satya Nadella - Microsoft Corp.:
Sure, Mark, and let me start and then Amy, you can add. On the Dynamics 365, we're at the very, very beginning phase of the transition of Dynamics from primarily being on-premise to now being a very modern modular SaaS service. The Dynamics 365 momentum is picking up. I talked about the revenue growth rate, and that's definitely going to be what's going to be true in the quarters to come and the years to come. But we do have a huge on-premise base. There is still a need for those on-premise products. That will continue, but our focus is on transitioning to the cloud. And you've seen us do this successfully with Office 365. You've seen us do that with Azure. And now we're ready to do that mainstream across what has been traditionally known as CRM and ERP without in fact us thinking and talking about those suites because we think that is a pretty old concept to have suites like that, which is we have now really made the entire Dynamics 365 much more modular, modern, and much more efficient for customers. So that's what's happening in Dynamics. Same thing on Azure, which is – the driver is – a lot of it is net new. IoT, for example, was not a workload on the old server world, whereas it's one of the big workloads for us. Same thing with AI, not an old workload. So there's new growth in Azure. There is the lift, shift, and modernize motion as well, as well as a new need for the edge of the cloud. So all three of them are in play, while recognizing we had a large business called the Server Licensing business. So we have three new things that we're driving and a lot of large licensing pieces that are just transitioning into these three motions.
Amy E. Hood - Microsoft Corp.:
And in particular, in this quarter, how to think about I think some of the in-period outperformance versus what we see consistently, in the bucket of consistently, premium workload growth has been consistent for us. The double-digit annuity growth has been consistent for us, and that I think is a driver we continue to look for and be confident in its execution quarter to quarter. In the more temporal bucket this quarter as well as last you saw a bit of it, some geo help in certain geos that may see and be more transactional in nature. Japan happens to be one of those geos. And then we are still seeing some post-launch impact, specifically on the Windows Server side and selling higher-end SKUs post-launch, which has to do with some of the value inherent. So that's how I break down the drivers, Mark.
Mark L. Moerdler - Sanford C. Bernstein & Co. LLC:
Excellent, I appreciate it. Thank you and congrats.
Amy E. Hood - Microsoft Corp.:
Thanks.
Chris Suh - Microsoft Corp.:
Thank you, Mark. We'll take the next question.
Operator:
Our next question comes from the line of Walter Pritchard with Citi. Please proceed.
Walter H. Pritchard - Citigroup Global Markets, Inc.:
Hi, thanks, two things, Amy. I think you mentioned in the script that Windows – there was some Windows volatility around some new SKU pricing. Could you go into some detail there? And then secondarily – I know we may get this at Analyst Day, but around ASC 606, I knew you're going to adopt that early, and I think that will change to some degree your annuity revenue. I wondered if you could give us any color, even directionally, on what percentage of that annuity revenue is licensed that after ASC 606 will go up front.
Amy E. Hood - Microsoft Corp.:
Great. On ASC 606, we will talk about it in detail actually on May 10 in terms of the timing and what you can expect. You will also note in the 10-Q this quarter, we do give a look at the initial impact on an annual basis, using last year as an example. The biggest difference on an annual basis with the adoption of ASC 606 will really just be the change from Windows OEM. Now what we will talk about in more detail is that the quarter-to-quarter results in any given year will be a little bit more volatile. But over any annual period, the biggest difference will really just be the change in some ways back to how we thought about OEM revenue. So that's what I would think of on ASC 606.
Walter H. Pritchard - Citigroup Global Markets, Inc.:
And then a question on...
Amy E. Hood - Microsoft Corp.:
Windows, I'm sorry. I answered them in the opposite order. And on the Windows pricing, which we talked about, we do and always have worked with Windows SKUs as we release new products and add new value. This quarter, we had a bit of a mix shift to a higher-end SKU. And starting in April, we've introduced other SKUs that have more value in them at lower processing specs. And so what you'll continue to see is that would normalize. Even though we saw some high-end SKUs this quarter do well, I would expect in Q4 to have the normal breadth of those SKUs and revert back to looking much more like the commercial PC market itself.
Walter H. Pritchard - Citigroup Global Markets, Inc.:
Great, thank you.
Chris Suh - Microsoft Corp.:
Thank you, Walter. We'll go to the next question, please.
Operator:
Our next question comes from the line of Brad Reback with Stifel. Please proceed.
Brad Reback - Stifel, Nicolaus & Co., Inc.:
Great, so two quick questions. First off, Amy, there's been a lot of talk about tax law changes on the corporate side. Would a repatriation holiday impact how you guys allocate capital back to shareholders? And then just real quickly, on the OpEx side, I know you don't want to get too specific, but over the last few years you've been able to effectively reallocate upwards of $2 billion from the Phone business elsewhere. Is there still a fair amount of ability to reallocate internally? Thanks.
Amy E. Hood - Microsoft Corp.:
Great, let me take both of those. Let me separate your first question because I think you're really asking two that I probably don't relate as directly, and I should do that for you. We've been a longtime advocate of structural tax reform, and so we'll just wait and see how things play out. And as decisions get made and proposals clarified, we'll share more about what that means for us. Next, in terms of how we thought about that impacting capital return, as you know, I think we've been and executed a significant capital return program over the past couple years, including accelerating the buyback program that I think I feel very good about at the corporate level in terms of the value it's created. And so I wouldn't say that I view those two things as waiting for one to do the other. We've in fact continued to do what we thought created the most value for shareholders, which is to invest in ourselves, acquire companies that help us expand our TAM and grow, return dividends, as well as repurchase shares. And we've continued to do that this quarter as well. I think you'll continue to see us take a balanced approach, but I don't think of those as being related. The last question on OpEx, I think over the past couple of years, we've continued to make decisions that said every dollar we spend, are we putting it in the right place for the long term, whether that's reallocating or adding new. And what we expect is to grow new markets and perform really well in them with every dollar that we invest, whether, frankly, Brad, it's in OpEx or in COGS. At this point, both of those are very large buckets of investments, which Satya and I as well as the whole senior leadership team spend the majority of our time picking markets and making sure we execute in them. So in terms of our ability to continue to do that, of course there are opportunities. We learn, frankly, I think every week where we can do better and where we can continue to invest to accelerate. That being said, I don't view any OpEx number as a constraint. More I view, is the return healthy? Is it growing the top line? Are we executing well on it? And if we are, it will make sense to spend more and if we aren't, it won't. And so I tend to take that approach as opposed to solving for any one number.
Brad Reback - Stifel, Nicolaus & Co., Inc.:
Great, thanks very much.
Amy E. Hood - Microsoft Corp.:
Thanks.
Chris Suh - Microsoft Corp.:
Thank you, Brad. We'll take the next question.
Operator:
Our next question comes from the line of Kirk Materne with Evercore ISI. Please proceed.
Kirk Materne - Evercore Group LLC:
Thanks very much and congrats on the quarter. Amy, I want to follow up on your last point around investment and return on it. Around this time last year, you guys started spending a lot more or investing a lot more in OpEx on the Intelligent Cloud side in particular. This quarter, you saw Intelligent Cloud operating profit on a constant currency basis get back to growth again, which I think shows that those investments indeed made some sense. Now that you have spent a lot, you've obviously added a lot in sales and marketing resources, R&D resources on that front. Could you just give us I guess qualitatively how you're thinking about that? It seemed like last year, you needed to catch up to a certain degree in terms of go-to-market capabilities. Do you feel better I guess where you are today versus your position, say, a year ago, just in terms of being able to capture the opportunity on the Intelligent Cloud side? Thanks.
Satya Nadella - Microsoft Corp.:
I'll start and then I'll transition to you, Amy. I don't view it that narrowly quarter to quarter or even year to year. These are generational opportunities that what's at play when it comes to the Intelligent Cloud or what's happening in augmented reality. Either one of those things, I think if we started viewing it quarter to quarter or year to year, we'll completely miss the trend. We definitely need to be smart about two things that Amy said before, which is pick markets that are secular growth markets and got big TAM. And most importantly, what's our role in it? Is this something that the world needs Microsoft to be doing, or is it well served by others? That's where we spend most of our cycles in. The fact that we put some salespeople and then there's increased productivity is something that we obviously celebrate and we track very closely. But the places where we are more likely to go and put our OpEx in the coming quarters, in the coming years are going to be about revenue that's going to show up for multiple years out. And it won't be very transparent to you, and that's how it is. If we had not gotten started on some of the distributed computing infrastructure in a completely different place, we wouldn't have even had Azure. But I completely understand that all of you measure us to what we have done for you lately. And that's a fine way and we'll keep account of it, but that's not how it works.
Amy E. Hood - Microsoft Corp.:
I think the important part in what Satya says is the distinction between really engineering investments that take multiple years of investment and world view on a TAM and holding ourselves accountable to sales and marketing investments. And are they earning the right return? Are we doing them in the right way? Are they in the might market? Are we investing in the right types of people, in the right capabilities? What I look and say that this number shows is that we are doing and it is encouraging that the plan that we put in place, that the sales team has done a really terrific job of executing on. And all that does is build more confidence that both we've picked a good market and we're investing in the right type of people to make sure we land that opportunity at customers. And then the most important thing is that the customers' success is what will breed revenue for the next quarter, the next year. And especially in this market, a generational move here really means, especially for many of the workloads being moved, these pay off every year for the next 10.
Chris Suh - Microsoft Corp.:
Great, thank you, Kirk. We'll go to the next question, please.
Operator:
Our next question comes from the line of Mark Murphy with JPMorgan. Please proceed.
Mark R. Murphy - JPMorgan Securities LLC:
Yes, thank you very much. Satya, I'm curious, how is the pace of the conversations around Internet of Things, machine learning, and cognitive services? And also, what are you seeing as the killer app types of use cases that could resonate with customers in terms of the more mainstream applicability? And also, Amy, just given the strength in commercial bookings and also commercial bookings guidance, macroeconomically do you see any signs of enterprise budgets opening up somewhat or different activity levels, more receptivity to transformative projects? I'm just trying to understand maybe how we can separate out your company-specific momentum against any conceivable incremental macro tailwind.
Satya Nadella - Microsoft Corp.:
That's great, so let me start. The best way to think about how people are using, whether it's Azure or Dynamics 365 or other capabilities we have, is in the context of that digital transformation and the outcome. So when you say killer apps, the killer apps are how are customers able to reimagine how they think about customer engagement, how they think about employee empowerment or the operational efficiency, or how they can change the products and the business models and the products. And if you look at even the examples I used in this quarterly earnings call, Maersk and what they are trying to do across all of those is pretty transformative. There is machine learning in AI. There is IoT. There is new type of business process automation with operations. All of that is transforming Maersk. What thyssenkrupp has done in their Elevator business and other business units by using anything from HoloLens to a front-line worker to how they're fundamentally moving their business model from essentially the margin on the thing to the margin on the service, which has machine learning and AI built into it. Those are the killer transformation opportunities that we are seeing. And in fact, it's not about in fact taking any old workload per se, but it's about reimagining what they want to do across these. And in that context, of course, they're lifting and shifting some of the older workloads, but they're modernizing the entire business process flow. And that's what's I think the killer opportunity, not any one technology, but the entire flow.
Amy E. Hood - Microsoft Corp.:
And I think your question about is it really budgets, I think you used the phrase opening up. What I think is really interesting is, I don't know, I read probably the same CIO surveys you all do. Frankly, the numbers in those in terms of IT spend or intent to spend, they aren't much different than we've seen. For me, what I think is missing in that question is really – it's not about any one customer saying wait, I'm going to spend 2% more or 3% more. These are companies actually deciding that the change is required, not from an infrastructure perspective, but to change how they're running their business itself. And so things that used to look more to them like capital expense or COGS or not just an IT budget, this is literally changing every business process they run or changing the services they offer, and thinking about literally driving their revenue differently. And so I don't really associate it probably as much with a quote-unquote, budget that sits in IT very narrowly. This is really about every budget that sits not just in IT, but under every functional leader of a company being spent differently and being spent on our technology.
Chris Suh - Microsoft Corp.:
Thank you, Mark. We'll take the next question, please.
Operator:
Our next question comes from the line of Ross MacMillan with RBC Capital Markets. Please proceed.
Ross MacMillan - RBC Capital Markets LLC:
Thanks very much. Two, I think both for Amy. The first is that now that Azure gross margins have turned positive, would you say it would be reasonable to assume that the Creative Cloud gross margins should continue to increase sequentially going forward, or could other factors still create some volatility quarter to quarter?
Amy E. Hood - Microsoft Corp.:
Overall, we continue to expect each service is going to get better and better. That happens from two things, premium mix revenue doing well, as well as the efficiencies we expect to get in COGS resulting in gross margin improvement. Now to your specific question on can you expect it every quarter sequentially, the answer is not really. The mix amongst the services will always result in a pacing change. And so while year over year you may not see as much, but you will see more sequential volatility as, frankly, you've seen over the past six quarters, even when we've seen improvements in each of the underlying and underlying services, which tends to be how I focus on it a bit more.
Ross MacMillan - RBC Capital Markets LLC:
That's helpful, and maybe one other, if I could. Just on CapEx, I know there was a timing delta here between Q3 and Q4, but I just wanted to step back. If you think about your CapEx plans ex-LinkedIn as you came into the year and how you think you'll end up, are you going to be about on plan, or do you think you'll be above or below? Thanks.
Amy E. Hood - Microsoft Corp.:
Thanks. In general, for the full fiscal year, we'll be right at or a little below where I thought we would have been, and so that's why the full-year perspective that growth will slow is still on track. And for simplicity, I generally would think about all the delta from Q3. I would encourage you just to move it into Q4 as you think about what to expect.
Ross MacMillan - RBC Capital Markets LLC:
Okay, thanks so much.
Chris Suh - Microsoft Corp.:
Thanks, Ross. We'll have time for one final question, please.
Operator:
Our last question will come from the line of Phil Winslow with Wells Fargo. Please proceed.
Philip Winslow - Wells Fargo Securities LLC:
Awesome, thanks, guys, for sneaking me in. Just a question on Office commercial. You guys reported another strong quarter here, about 8% constant currency growth. And, obviously, you're continuing that acceleration that you've had over the first three quarters of this year. Now, I guess the question to Satya and then Amy. Satya, you still have a positive mix shift going on here because we see the unit count growth, but also the revenue growth, so positive spread there. Maybe help me walk through where you think we are in this life cycle of Office 365 because you obviously have a lot of SKUs. And then, Amy, in that context, to the last question on gross margins for commercial cloud. Obviously, we've made a lot of headway on Azure. How do think where we are similarly on the life cycle on the gross margin side of Office 365?
Satya Nadella - Microsoft Corp.:
Yeah, I can start. I think with Office 365, we are trying to expand the appeal of Office 365 on multiple dimensions. A lot of what we are still seeing in play is the rapid adoption or the increased adoption of Office 365 E3, which is what I think is driving a lot of the growth, the ASP growth. Now we have a good start with what is at the high end of the enterprise value, which is E5, some of the value we have. Whether it's voice or analytics and security, it resonates. And we're learning, we're improving, and we're pushing forward on that front. At the same time, we're also introducing new SKUs for the front-line worker. This is one of the other first-time trends I'm seeing where CEOs are more interested in productivity of their front-line workers, and so that's another exciting space. It comes at a different ASP point, so it's not exactly the same as E5, but very important for us strategically to be able to increase the appeal of Office 365. We also are working to make Office 365 and seeing good traction in segments like small business. The other aspect of Office 365 which is important for us is the international element because we really never had very high penetration of our higher-end service SKUs in the international markets. And we finally get to do that with the service offering. So those are all the areas. Where there's significant room left – and we're not just standing still in terms of adding value for new segments, so those are all in play.
Amy E. Hood - Microsoft Corp.:
And the way you've seen that, and I'll relate it to margins, is this continued and consistent installed base growth, and even still having the opportunities Satya laid out. And most of the ARPU improvement that we've seen has been, in fact still due to the E3 transition, not due to the E5 transition. So we still feel quite good about the opportunity, especially in some of the customers that have already moved to E3. And then in terms of gross margin, margin actually here has been steadily improving. We've been in this business a bit longer and it's more mature. I do think here the opportunity is also ARPU-based actually here in terms of continuing to see margin improvement is continuing raise the dollars per user that we realize to continue to see that grow.
Philip Winslow - Wells Fargo Securities LLC:
Awesome. Thanks, guys.
Amy E. Hood - Microsoft Corp.:
Thanks.
Satya Nadella - Microsoft Corp.:
Thank you.
Chris Suh - Microsoft Corp.:
That wraps up the Q&A portion of today's call. We look forward to seeing many of you in the coming months at various investor conferences and events. You can find the details, including webcast information, at the Microsoft Investor Relations website. Thank you for joining us today.
Amy E. Hood - Microsoft Corp.:
Thanks, all.
Satya Nadella - Microsoft Corp.:
Thank you very much.
Operator:
Thank you. This concludes today's teleconference. You may disconnect your lines at this time. Thank you for your participation.
Executives:
Chris Suh - Microsoft Corp. Satya Nadella - Microsoft Corp. Amy E. Hood - Microsoft Corp.
Analysts:
Keith Eric Weiss - Morgan Stanley & Co. LLC Brent Thill - UBS Securities LLC Heather Bellini - Goldman Sachs & Co. Karl E. Keirstead - Deutsche Bank Securities, Inc. Mark L. Moerdler - Sanford C. Bernstein & Co. LLC Walter H. Pritchard - Citigroup Global Markets, Inc. Mark R. Murphy - JPMorgan Securities LLC Kash Rangan - Bank of America Merrill Lynch Philip Winslow - Wells Fargo Securities LLC Ross MacMillan - RBC Capital Markets LLC Raimo Lenschow - Barclays Capital, Inc.
Operator:
Welcome to the second quarter of fiscal year 2017 Microsoft Corporation earnings conference call. At this time, all participants are in a listen-only mode. A brief question-and-answer will follow the formal presentation. As a reminder, this conference is being recorded. I would like to turn the call over to Chris Suh, General Manager of Investor Relations. Chris, please proceed.
Chris Suh - Microsoft Corp.:
Thank you, operator. Good afternoon and thank you for joining us today. On the call with me today are
Satya Nadella - Microsoft Corp.:
Thank you, Chris, and thanks to everyone on the phone for joining. Today I'll share the results of the second quarter and discuss what's ahead. We had a solid quarter overall, delivering $26.1 billion in revenue, up 4% in constant currency. More importantly, we are making progress by innovating in new areas, growing our addressable market opportunity, and transforming our culture. Wherever I go in my travels, whether it's in conversations with heads of state, NGOs, or CEOs, the common thread is the transformative power of digital technology to unlock new opportunity. Everyone I meet is talking about building their own digital capability to transform their products, service, and business model. They're looking to Microsoft for security, productivity, business process, cloud, and AI platforms to help drive their own transformation. In this last quarter, we have continued to build momentum across all of these areas, and in particular AI. Just this month we acquired an AI deep learning startup, Maluuba, whose work in natural language processing will help advance our strategy to democratize AI for everyone. With that as a backdrop, I'll turn to progress we have made this quarter by segment, starting with Productivity and Business Processes. Office 365 commercial seats grew 37% year over year and revenue is up 49% in constant currency. We're changing the nature of work, with Office as the universal tool kit to help people and teams accomplish more together. To that end, this quarter we introduced Microsoft Teams, our new chat-based workspace for Office 365. It brings together the full breadth and depth of Office 365 as well as connections to third-party services, all in a secure hub for teamwork. We are seeing strong demand for the preview from our existing Office 365 customers due to the deep integration of the rest of the Office platform. And at the same time, customers not yet on Office 365 are excited about this new way to work to see Teams as a potential first cloud workload. In addition to collaboration, our innovation and security and compliance continues to drive customer preference for Office 365. This quarter we added new capabilities to give IT better ways to help their users safely connect to third-party applications. And for compliance, new eDiscovery capabilities make it easier and faster for organizations to find and analyze information related to legal and regulatory requests. Customers also find value in the integration of SharePoint with PowerApps and Microsoft Flow to quickly and easily build mobile apps and automate workflows. In fact, just eight weeks after availability, we have seen more than 0.5 million people use PowerApps or Flow. This combination of productivity, security, and agility is incredibly valuable to customers, particularly in sectors like financial services and healthcare. Take Willis Towers Watson, a global financial services firm, who chose our premium enterprise offering, including Office 365 E5. Global Fortune 500 companies TD Bank and AXA as well as Partners HealthCare and the University of Pittsburgh Medical Center all chose Office 365 for its powerful security and productivity platform. And AstraZeneca recently upgraded Office 365 E5 for its advanced voice capabilities. We're also expanding our growth opportunity beyond information workers by creating productivity solutions for retail, restaurant, hospitality, and manufacturing employees, who have traditionally been underserved by technology providers. Microsoft's StaffHub, a new application in Office 365, provides shift scheduling, messaging, and sharing capabilities for all these front-line workers. Now let me talk about the second part of our ambition in this segment, reinventing business process. We completed the acquisition of LinkedIn in December, marking the start of our journey to bring together the world's professional cloud with the world's leading professional network. Our top priority is to ensure we innovate and drive value for LinkedIn members and grow their daily engagement. The LinkedIn business solutions, hire, market, sell, and learn, represent an expanded market opportunity for Microsoft, and we plan to diligently execute on this opportunity, keeping the member-first ethos in focus. We are seeing good results with the core experience, with our revamped mobile app driving significant engagement growth in 2016. This quarter, the sessions on LinkedIn grew more than 20% year over year, a consistent level of growth throughout 2016. We also achieved record levels of mobile page views and feed interaction, creating a healthy foundation for LinkedIn's marketing solutions, which include the rapidly growing Sponsored Updates. We also saw members engage with LinkedIn's hiring products at record levels as part of talent solutions. And LinkedIn's sales solutions have also seen rapid growth, with Sales Navigator seats up more than 20% year over year during the quarter. Sales Navigator's success on multiple CRM platforms makes it an essential tool for every B2B salesperson and one of our first integration scenarios will be to redefine social selling by enhancing Dynamics 365 with LinkedIn capabilities. The combination of LinkedIn's business solutions and Dynamics 365 gives us a more comprehensive portfolio of business SaaS solutions and strengthens our position in this growing and competitive market. Dynamics 365 paid seats more than doubled again this quarter and new enterprise customers are increasingly choosing our cloud solutions, with more than 80% choosing Dynamics 365. DefenseReady is using Dynamics to give military leaders a 360-degree view of their organizations to quickly make informed decisions about capacity planning, and operations. Amway is using Dynamics 365 to modernize and empower their entrepreneurial sales force around the globe. Now let's talk about the progress we are making in our Intelligent Cloud segment. Our commercial cloud annualized revenue run rate now exceeds $14 billion, and we're on track to achieve our $20 billion in fiscal 2018. Customers choose the Microsoft Cloud for the following reasons. They want a trusted global hyperscale cloud provider that meets enterprise-grade needs. They want hybrid support that is architected into the hyperscale service as well as the cloud service. They want higher level services to help build their own digital capability across IoT, enterprise app dev, advanced analytics, and AI capability. Moreover and most importantly, CIOs, CSOs, BDMs, and developers are all seeing the benefit from operational consistency, productivity, and security across their entire digital estate, spanning Windows 10 Cloud and Security Management, Office 365, Dynamics 365, Enterprise Mobility, and Azure. A prime example is Mars, a $35 billion business with 60 brands. An early adopter of Office 365, Mars is using Office and Windows 10 to transform how its 80,000-strong global workforce collaborates while staying secure. And more recently, they have begun running mission-critical workloads on Azure with hundreds more on the way, including inventory management using Azure IoT. Swift Transportation, one of the largest trucking companies in the United States, is digitizing work for nearly 20,000 drivers with Office 365 and Skype and is using Azure to harness the data from their sensor-equipped trucks to optimize driver productivity and safety. Across industries, we continue to see strong customer demand for our differentiated cloud solutions. Azure revenue grew 95% in constant currency this quarter. Azure premium revenue grew triple digits for the 10th consecutive quarter, and more than three out of four Azure customers are using Premium services. We are also leading the next-generation programming model in developer services innovation with conversational bots, microservices, and event-driven serverless compute to help businesses rapidly gain the benefits of cloud infrastructure. Our bot framework is being used by more than 77,000 developers to do everything from e-commerce to customer service. Azure functions is helping companies like AccuWeather and Plexure to quickly and easily implement business-critical event-driven serverless processes. And everyone from game developers to financial services companies are using Azure Service Fabric for their low-latency high-scale microservices applications. We're also rapidly expanding our portfolio of data and AI capabilities in Azure. Cognitive services, now deeply integrated with Azure Data Lake, enables customers to use industry-leading AI capabilities to easily analyze images, text, emotions, speech, sentiments at terabyte scale. In our push to meet the needs of any developer on any platform, we joined the Linux Foundation, welcomed Google to the .NET Foundation, and announced a new Azure partnership with OpenAI to accelerate our vision. At the edge of our cloud, Windows Server 2016 and SQL Server 2016 give enterprises Azure-inspired scale and innovation for secure infrastructure and cloud applications. Customers have already deployed more than 1 million instances of Windows Server 2016, and the new SQL Server drove a 5X increase in developer downloads in Q2 versus Q1. Now I'll turn to our progress in More Personal Computing. This quarter, we saw growth across Windows broadly. First, Windows 10 commercial customers are rapidly adopting Windows 10, driven by their need for a secure and trusted platform. In fact, this quarter enterprise and education deployments increased 52%. Accenture, Broward County School District, UnitedHealthcare Group, are just a few that are choosing Windows 10 as their modern, secure enterprise-grade platform. These three commercial customers alone have already deployed more than 300,000 seats with commitments to deploy over 0.5 million. The consumer PC market is also stabilizing. Gamers are increasingly turning to Windows 10 premium PCs for the best gaming experiences, logging more than 26 billion hours of game play on PCs and tablets this year. One reason gamers love their Windows 10 PC is because they can connect to their favorite games and social network on Xbox Live. Xbox Live monthly active users grew to 55 million this quarter, a new record, with growth across PCs, mobile, as well as the console. Windows 10 Creators Update will bring 3D, mixed reality and game broadcasting to all Windows 10 customers. Partners like Dell, HP, Lenovo, and Acer are investing to deliver cutting-edge virtual reality experiences for customers using Windows 10 Holographic platform. We are also broadening our opportunity through partnerships with chipset makers Intel as well as Qualcomm, who have committed to build the next generation of modern Windows PCs with advanced security, connectivity, AI, mixed reality, and gaming. Our services innovation and user engagement on Windows 10 continues to grow. Users have asked Cortana more than 18 billion questions to date, and we are opening up new addressable markets with Cortana Devices SDK. BMW, Renault-Nissan, Harman are all using Cortana to embed voice-activated intelligence into their portfolio of products. Finally, let's talk about devices. I'm excited about the customer reception to Surface Studio, our latest innovation in the Surface line and a new device category. Overall commercial demand for Surface remains strong, with three consecutive quarters of more than 25% growth. Organizations across industries are looking to Surface to help them achieve more, such as Her Majesty's Revenue & Customs in the United Kingdom rolling out Surface to more than 25,000 of its employees. We're expanding into new markets with HoloLens. Commercial customers like ThyssenKrupp Elevator are using HoloLens to enable servicing up to four times faster than ever before, and we look forward to making HoloLens available in China in the first half of this year. As customers embrace these new computers and computing experiences, we're generating enthusiasm for Windows 10 and new forms of expression, creativity, and gaming that it can unleash. I'm proud of the progress we made this quarter and during the entire first half of the year. We look to the second half with a clear focus on execution and innovation. We have a significant opportunity this year and beyond for growth across every one of our segments. We're uniquely positioned to build the technology to help every person and organization take advantage of new innovations like AI and use them to drive their own growth and transformation. Now let me hand it over to Amy to walk through this quarter's results in more detail and share our outlook, and I look forward to rejoining you for questions.
Amy E. Hood - Microsoft Corp.:
Thank you, Satya, and good afternoon, everyone. I want to reiterate that my commentary reflects our performance inclusive of approximately three weeks of LinkedIn results. For this quarter only, I will comment on our results excluding LinkedIn for consistency with the guidance provided last quarter. I encourage you to reference our earnings slides for supplemental information. Our second quarter revenue was $26.1 billion, up 2% and 4% in constant currency. Gross margin grew 3%, up 5% in constant currency. Operating income grew 5% or 8% in constant currency. And earnings per share were $0.83, an increase of 9% and 13% in constant currency. Excluding LinkedIn, our second quarter revenue was $25.8 billion, up 1% and 3% in constant currency. Gross margin increased 3% and 4% in constant currency. Operating income grew 8% and 11% in constant currency. And our EPS was $0.84, increasing 11% and 15% in constant currency. Our investment agility and execution focus resulted in strong performance this quarter. From a geographic perspective, our results were largely in line with macroeconomic trends, with additional benefit from a healthier PC market, particularly in the commercial segment. Our commercial cloud services drove our annuity mix up slightly year over year to 84%, even with better than expected transactional revenue performance. Commercial bookings increased 7% or 12% in constant currency. Commercial unearned revenue met our guidance range at $21.1 billion, growing 8% and 9% in constant currency, even with an FX headwind of approximately $150 million due to the strengthening U.S. dollar through the quarter. And our contracted-not-billed balance reached an all-time high, exceeding $28 billion. Our commercial cloud revenue run rate grew to more than $14 billion, up 49%. Our commercial cloud gross margin percentage was 48%, up 2 points from last year, largely driven by improvement in the Azure gross margin percentage. And gross margin dollars grew again, increasing 62% across the commercial cloud. We remain on track for material gross margin percentage and dollar improvement this fiscal year. Now to company gross margin, gross margin was approximately 62% inclusive of LinkedIn, up slightly from the prior year. This quarter, the strengthening of the U.S. dollar relative to major currencies created additional negative FX impact on total and segment level revenue. On total revenue, FX had a 2-point negative impact, a point more than expected, with no additional impact from LinkedIn. In both Productivity and Business Processes and the Intelligent Cloud segments, the FX impact was 2 points, 1 point more than expected. And in More Personal Computing, FX had a 1-point impact, in line with expectations. Total operating expenses grew 1% and 2% in constant currency. Excluding LinkedIn, operating expenses declined 2%, also 2% in constant currency. Operating expenses were under our guidance range primarily due to a favorable one-time legal settlement and FX benefits. Now let's turn to each segment. This quarter, revenue from our Productivity and Business Processes segment, which includes LinkedIn, grew 10% and 12% in constant currency to $7.4 billion. In Office Commercial, revenue increased by 5% and 7% in constant currency, as Office 365 growth again outpaced the shift from the on-premise business. Office 365 Commercial revenue increased by 47% or 49% in constant currency, driven by a combination of install base growth across all workloads and ARPU expansion. We also continued to see higher than expected results from our transactional business, in part due to an improving commercial PC market. Office Consumer revenue grew 22% or 21% in constant currency, as we continued to see an increase in our subscriber base and growth of recurring subscription revenue. In addition, the higher growth rate this quarter was aided by post-launch inventory drawdown in the prior period. Our Dynamics business grew 7%, up 9% in constant currency, and our Dynamics 365 install base more than doubled. LinkedIn revenue for the three-week period from December 8 to the end of the quarter was $228 million. Segment gross margin dollars grew 5% and 6% in constant currency, while segment gross margin percentage declined due to increasing cloud sales mix as well as roughly a point of impact from LinkedIn. Operating expenses grew 13%, 14% in constant currency, driven by the LinkedIn acquisition. Operating income declined slightly but was up 1% in constant currency and up 7% in constant currency excluding LinkedIn. The Intelligent Cloud segment delivered $6.9 billion of revenue, growing 8% and 10% in constant currency. Server products and cloud services grew 12% and 14% in constant currency, with strong momentum in our Azure business and another quarter of double-digit annuity revenue growth. Post-launch demand and purchasing ahead of currency driven pricing adjustments contributed to a higher than expected transactional revenue, mainly from Windows and SQL Server 2016. As expected, Enterprise Services revenue growth declined this quarter 4% and 2% in constant currency due to lower volumes of Windows Server 2003 service agreements. Gross margin dollars grew 2% and 4% in constant currency. And segment gross margin percentage declined due to an increasing cloud revenue mix and a lower Enterprise Services gross margin, partially offset by material improvement in Azure gross margin. We grew operating expenses by 12% and 13% in constant currency, with continued investment in cloud engineering, sales capacity, and developer engagement. Operating income declined 7% and 4% in constant currency. Now to our final segment, More Personal Computing, revenue exceeded our expectation at $11.8 billion, primarily from stronger than expected performance from our Windows business. Overall, revenue declined 5% and 4% in constant currency. Our OEM business grew 5% this quarter. OEM Pro grew 6%, better than we anticipated, driven by an improving commercial PC market and enterprise demand for Windows 10. OEM non-Pro grew 5%, ahead of the consumer PC market, as our partner ecosystem continued to see growth and share gains in the Windows premium device category. Inventory levels remain normal. Windows commercial products and cloud services grew 5% and 6% in constant currency, with double-digit annuity billings growth and install base expansion. Patent licensing declined this quarter, driven by lower unit volume and revenue per unit. Our search business ex-TAC grew 10% and 11% in constant currency, with improving profitability and continued growth in Bing from higher revenue per search and search volume. In our devices business, revenue declined 35%, down 34% in constant currency. Phone revenue declined 81%, and we closed the sale of our feature phone business during this quarter. Surface revenue was down 2% and flat in constant currency, as we continued to phase out the Surface 3 device. Importantly, Surface gross margin dollars grew 6% and 17% in constant currency from an increasing mix of Pro 4 and Book replacing Surface 3 in the portfolio. In gaming, revenue declined 3% and 1% in constant currency due to lower console hardware pricing and Xbox 360 volumes. In this holiday quarter, as Satya mentioned, we reached an all-time high of active Xbox Live users, which helped to drive our gaming software and services revenue to 18% and 21% growth in constant currency. This marks our first $1 billion quarter of digital transactions for our gaming business through our Universal Store across Windows 10 and Xbox One. Segment gross margin percentage and dollars both increased this quarter. Gross margin dollars grew 3% and 5% in constant currency, and gross margin percentage expanded with the continued shift to higher-margin products and services. Operating expenses declined by 12%, also 12% in constant currency, from lower phone expense, a one-time legal settlement, and reduced marketing spend. Growth from Windows 10, the shift toward higher gross margin products and services in devices and gaming, and disciplined operating expense management resulted in operating income growth of 33% and 37% in constant currency. Now back to our overall company results, we invested $2.5 billion in capital expenditures, inclusive of capital leases, as we continued to support customer and partner demand across our commercial and consumer services. During the quarter, other income and expense was $186 million. Our non-GAAP effective tax rate was 22%. We returned $6.5 billion to shareholders through stock repurchases and dividends, completing our prior $40 billion share repurchase program this quarter, as we committed. Now let's turn to the outlook, first FX. We had originally expected FX rates to lessen going into H2. However, given current rates, we expect continued currency headwinds for the rest of the year. For Q3, we now expect about 1 point of negative impact on total revenue. Within the segments, we anticipate about 2 points of negative FX impact in Productivity and Business Processes and Intelligent Cloud, and 1 point in More Personal Computing. In Q4, we anticipate about 2 points of negative FX impact on total revenue, 3 points in Productivity and Business Processes and Intelligent Cloud, and 1 point in More Personal Computing. Second, our commercial business, we expect our commercial cloud services to continue to drive annuity growth as we expand our install base, grow consumption, and execute well on renewals. We expect commercial unearned revenue of $20.2 billion to $20.4 billion, in line with historic seasonality. We continue to expect some volatility in our transactional business due to macroeconomic conditions and the ongoing shift to the cloud. Third, CapEx, we will continue to meet customer demand by expanding data center capacity while driving efficiencies through new technologies. With the addition of LinkedIn, we expect our capital expenditures, including capital leases, to grow sequentially to support a broader portfolio. For the full year, including LinkedIn, we continue to expect the CapEx growth rate to be lower than last year. Let's turn to our outlook for the individual segments. In Productivity and Business Processes, we expect revenue of $7.65 billion to $7.85 billion. This reflects the continued annuity shift to the cloud with Office 365, Dynamics double-digit billings growth, and LinkedIn revenue of approximately $950 million, adjusted for the impact of purchase accounting. In Intelligent Cloud, we expect $6.45 billion to $6.65 billion of revenue, with continued annuity strength and double-digit revenue growth across our server products and cloud services. Enterprise Services revenue should decline again due to a lower volume of Windows Server 2003 service agreements. And in More Personal Computing, we expect revenue of $9.05 billion to $9.35 billion. In our OEM business, we anticipate revenue growth will exceed the overall PC market. Continued growth in Pro, driven by enterprise momentum for Windows 10, should be roughly in line with the commercial PC market, with some additional benefit coming from the prior-year inventory build. Our OEM non-Pro performance should grow ahead of the market due to strength in the premium device category. In Search, we expect Bing's revenue growth ex-TAC to be similar to Q2. As a reminder, total search revenue growth will slow now that we've passed the one-year anniversary of our Yahoo! deal and the associated change in revenue recognition. And in Gaming, we expect normal post-holiday trends, with declines in hardware console volumes and pricing balanced by higher engagement, usage, and transaction volume. In Devices, we expect revenue to decline, driven primarily by phone. Surface revenue is expected to decline slightly with our ongoing Surface portfolio mix shift to Pro 4 and Book. We expect COGS of $8.35 billion to $8.45 billion, including approximately $400 million of LinkedIn expenses. LinkedIn COGS include approximately $220 million of amortization of acquired intangible assets. We expect operating expenses between $8.5 billion to $8.6 billion, with about $970 million from LinkedIn. The LinkedIn expense includes about $160 million for the amortization of acquired intangible assets. For the full year, we now expect operating expenses of $33.1 billion to $33.3 billion, with about $2.3 billion from LinkedIn. The LinkedIn expense includes roughly $360 million of amortization of acquired intangible assets. Other income and expense should be $150 million. We continue to expect our full-year non-GAAP tax rate to be 20% plus or minus 2 points, with variability driven by the proportion of services revenue versus licensing revenue, the geographic mix of revenue, and the timing of equity vests. Before moving to Q&A, I'd like to announce that we will hold a financial analyst briefing for the investor community in conjunction with our BUILD Developer Conference in May here in Seattle. We will share more details as we get closer to the date. Chris, let's move to Q&A.
Chris Suh - Microsoft Corp.:
Thanks, Amy. We'll now move to the Q&A portion of today's call. Operator, can you please repeat your instructions?
Operator:
Thank you. Thank you. Our first question comes from the line of Keith Weiss with Morgan Stanley. Please proceed.
Keith Eric Weiss - Morgan Stanley & Co. LLC:
Excellent, very nice quarter, guys, and thank you for taking the question. I wanted to ask a question about LinkedIn and what our expectation should be for achieving revenue synergies on LinkedIn. It seems like there's a lot of really interesting things you can do with that asset in combining it with your own portfolio. And how should we think about the potential for achieving some expense synergies? Obviously, there's a big cloud base that you could utilize under their assets, and Amy, you've always been very good at keeping expenses very well managed. So just as we go forward past the forward quarter, how should we think about the timeframe for achieving those benefits?
Satya Nadella - Microsoft Corp.:
Yeah. Let me start, and then I'll turn it over to Amy to talk about the specifics of the synergies. The core focus, Keith, for us to start with is to ensure that the innovation roadmap we have is all driving member value. The core ethos of LinkedIn needs be about member-first. How do we increase the engagement on the mobile flagship application as well as the revamped desktop experience that's now rolling out? We think that's at the core of being able to in fact then have all of the revenue – have revenue growth in their business solutions with across higher market sell. So that's how I see it. It's a two-sided market which starts with the health (35:02) of membership and member engagement. And that is where the product roadmap, whether it's the integration with Office 365 or Dynamics 365, we'll be staying focused on it. We expect to see that roll out pretty rapidly. And as far as the guidance we have given at close in terms of what to expect, for example around EPS impact, those are things that we'll stay committed to. And I'll let Amy add more to it.
Amy E. Hood - Microsoft Corp.:
Yeah, I think Satya is correct. The guidance we gave at the time of the announcement in terms of EPS dilution on – excluding the impact of purchase accounting, being minimally dilutive, 1% plus or minus, stands, including the goal to achieve synergies where they make sense as we continue to focus on growing the core business and keeping it incredibly healthy and realizing the revenue synergies that we know exist across the businesses. As a reminder, the two biggest impacts of purchase accounting, one is it does impact the deferred revenue. So the in-quarter revenue and the guidance will look a bit lower due to that, as well as the amortization of intangible expenses, which will also hit. We'll take care to give you insight into those so that you can continue to hold us against the goals we set for ourselves.
Chris Suh - Microsoft Corp.:
Thank you, Keith. We'll move to the next question, please, operator.
Operator:
Thank you. Our next question comes from the line of Brent Thill with UBS. Please proceed.
Brent Thill - UBS Securities LLC:
Thanks. There are a number of investors that had been wondering about the sales reorg that takes place February 1. Perhaps this has been a worry that's been overstated. Can you just give us a sense? Are there changes that are happening that will take place February 1 that are different, or is this a minor tweak to the go-to-market going forward?
Satya Nadella - Microsoft Corp.:
I can comment on it. I'm not particularly sure exactly what's happening on February 1. I would say the overall change that we are going through, and this has been ongoing for I would say the last multiple years, is transforming our field engagement model, where we're putting a lot more technical depth in the front-line sellers so that they can engage, whether it's data specialists, cloud specialists, security specialists, or even productivity specialists. Because it's super-important for us in this phase when people are looking for solutions to help them visually transform, for us to have a very fundamentally different type of capability in terms of our sales, and that's the transformation. And so we have really reorganized ourselves, both in the headquarters and in the field, to be able to recognize that shift. What used to be large accounts for us, for example, are not by PC count anymore, and that's a pretty fundamental change. It's by consumption of cloud capacity in many cases. And this is happening all over the world. So that's the transformation that you will increasingly see us push forward, and no status quo on any part of Microsoft's organization should be counted on. If anything, we'll push to make sure that we are addressing what is our growth opportunities pretty aggressively.
Amy E. Hood - Microsoft Corp.:
And I think, Brent, in terms of there being a date, a very particular date, this is something, to Satya's point, we've been doing in a step function improvement over time for the past couple years, and we'll continue to do it. And the guidance certainly doesn't imply any type of slowdown in the commercial business. In fact, in some ways, it actually includes an acceleration in certain areas. So I think that's how I tend to look at it.
Brent Thill - UBS Securities LLC:
Thank you.
Chris Suh - Microsoft Corp.:
Thanks, Brent. We'll take the next question, please.
Operator:
Thank you. Our next question comes from the line of Heather Bellini with Goldman Sachs. Please proceed.
Heather Bellini - Goldman Sachs & Co.:
Great, thank you very much. Amy, you noted a material improvement in Azure gross margins this quarter. I was just wondering if you could share with us. I guess given how quickly revenue is growing in this area, how fast can we see margins ramp, which obviously were negative? And now that you're getting to some big revenue numbers, is there any reason why at a similar revenue scale you shouldn't be able to match the gross margins of what AWS, what you can back into from the financials of AWS? Can you walk us through the puts and takes? And then once you hit that scale point, is it something that we should see inflect pretty quickly? Thank you.
Amy E. Hood - Microsoft Corp.:
Thanks, Heather. Let me start by saying we really do think about and talk about our cloud as containing all of the components, from the IaaS layer to the platform layer to the SaaS layer. You'll hear us talk about Dynamics 365, Office 365, as well as our Azure core and premium services. And so when I think about the material gross margin improvement we saw in Azure, it continues the path we've actually been on where we've been discussing, as you continue to see customers ask for us and our help in managing their digital estate, consistently, securely through one interface, you'll actually see growth across all components of that cloud. It benefits margin, not just in Azure but across actually the entirety of the cloud. That 2-point year-over-year increase in the commercial cloud gross margin really, even with the massive growth in Azure over the course of the year, certainly implies the improvement that we expected. But I tend to think you will consistently hear both Satya and I refer to our cloud in its entirety. But I do respect people always wonder, so I did comment that we saw material improvement in Azure specifically.
Heather Bellini - Goldman Sachs & Co.:
Great, thank you.
Chris Suh - Microsoft Corp.:
Thank you. Thanks, Heather. We'll take the next call, please.
Operator:
Thank you. Our next question comes from the line of Karl Keirstead with Deutsche Bank. Please proceed.
Karl E. Keirstead - Deutsche Bank Securities, Inc.:
Thank you. Amy, I'm going to ask another question on gross margins, but this time at the Microsoft level. So your prior guidance was for ex-LinkedIn fiscal 2017 gross margins to be down 100 basis points. So the quarter you just posted gross margins ex-LinkedIn were actually up. And if I ran the math accurately, it looks like for your March quarter ex-LinkedIn, you're expecting gross margins to be about flat. So it feels like you're outperforming the core Microsoft gross margin guidance you gave before. So are you sticking with the down 100 basis points or has that improved? And if it has, what are the one or two biggest drivers of the gross margins feeling a little bit better ex-LinkedIn? Thank you.
Amy E. Hood - Microsoft Corp.:
Thanks, Karl. I am sticking with it being about a point. That's the guidance we gave. And even inclusive of LinkedIn, I continue to believe it's about a point. So in some ways, I guess you could say it implies slightly better at the company level, if that's how you're thinking about it. Really, Karl, what can drive that in addition to the overall gross margin improvement we talk about in the cloud, it's also really the strength we see in our Windows business. And I mean that not just in our OEM business but also across the commercial business for Windows. That tends to have a very good margin profile. And as we continue to improve the margin profile of our devices, we continue to see the OEM business health improve. And actually, we continue to see the growth in the consumer services around the transactions that run through Xbox is also good margin business for us that looks quite different than the hardware profile. So all of those can impact it, Karl, as we look through the rest of the year. But in general, inclusive of LinkedIn, I'm still around 100 bps.
Karl E. Keirstead - Deutsche Bank Securities, Inc.:
Got it. Thanks, Amy.
Amy E. Hood - Microsoft Corp.:
Thanks.
Chris Suh - Microsoft Corp.:
Thank you, Karl, next question, please.
Operator:
Thank you. Our next question comes from the line of Mark Moerdler with Bernstein Research. Please proceed.
Mark L. Moerdler - Sanford C. Bernstein & Co. LLC:
Thank you, congrats on the strong quarter and thanks for taking the question. So, Amy, the on-premise Server & Tools business grew 5%, 7% in constant currency. It was obviously helped by Windows Server 2016 and SQL Server 2016. How should we think about on a longer-term horizon over the next 12 months or even longer how those two should help on the on-premise license or annuity business, on the cloud in Azure? How should we think about the impact of that? Thanks.
Amy E. Hood - Microsoft Corp.:
Thanks, Mark. Let me start by saying it's why we tend to focus all up at that server products and services KPI being double digits generally an easier way for us to talk about it all up between Azure and the on-prem business. But let me talk a little bit about what impacted the transactional business this quarter, and then we can talk about how to think about it in Q3 and maybe going forward. We did and we're encouraged by the customer reaction, even our transactional customers, to the security and management value prop as well as the hybrid nature of our SQL and Windows Server 2016 releases that have taken place this year. That value prop is resonating. We saw some growth. I feel very good about that. And so I do think that can have an impact in H2. You heard me talk a little bit about it. With the major currency changes we saw in Q2, we've also done some price adjustments between certain geos for us. It did pull forward a bit of revenue into Q2. And so it will be a bit of a drag on Q3, which is taken into account in the guide. But I would reiterate the biggest driver of the transactional performance this quarter was really the value prop people saw.
Mark L. Moerdler - Sanford C. Bernstein & Co. LLC:
Excellent, thank you so much. I appreciate it.
Amy E. Hood - Microsoft Corp.:
Thanks, Mark.
Chris Suh - Microsoft Corp.:
Thank you, Mark. We'll take the next question, please.
Operator:
Thank you. Our next question comes from the line of Walter Pritchard with Citi. Please proceed.
Walter H. Pritchard - Citigroup Global Markets, Inc.:
Hi, thanks. Amy, I'm wondering if you can talk about – we're still seeing the majority or really all the growth in operating profits come from MPC on a year-over-year basis. And I'm wondering how we should think about the factors impacting and the timing in the handoff of profit growth from MPC to IC and PBP, if that's something that you expect. What are the factors and timing there?
Amy E. Hood - Microsoft Corp.:
Right, I would say actually we've also seen some operating income growth in our PBP segment this quarter, up in constant currency, 7% before LinkedIn. So I do want to say some of that impact is absolutely landing as well as growth. But the heart of your question is really about the MPC transition and IC. The way I think about it, we really – Satya and I and the leadership team decided, gosh, about 18 months ago – it's been a little longer than that now, to over-index on investing because of the TAM we saw in the Intelligent Cloud. We increased hiring and we invested in direct customer acquisition cost. We invested in many of the things Satya just talked about in terms of technical capabilities and our sales force. We're starting to see the benefit of that already in our top line numbers. That 12% or 14% in the server product and services KPI is a very good number. And I continue to expect that we'll see growth in revenue as those resources both get hired, get up to speed, and add value at accounts. A lot of that account value frankly, Walter, today is coming in the form of consumed revenue. Consumed revenue is actually a great leading indicator for what we expect our Azure growth going forward to be. And so some of the confidence I think that we have in the transition of that investment in operating expense into even more revenue growth comes from seeing the consumed revenue trend that we're seeing today as well as the pipeline of projects and customers that we have. And so I do think about that being an 18-month investment we've been making. It's starting to pivot to consumed. It will then land as billings and ultimately in our P&L as GAAP revenue in-quarter off the balance sheet. But I think you're right. We have been working and continuing to reinvest and save through the year as we look to get everything here more efficient. People often think we focus on cut here, add here. It's also about, are we putting every dollar most efficiently to help customers be successful? And I think that's a lot about what you heard Satya talk about the sales transition we're going through, whether it's how we build products. And so I actually am confident you'll start to see that transition land.
Satya Nadella - Microsoft Corp.:
I think Amy described it well in answering the very specific technical question about segment reporting and the margins in it. But architecturally, some of the examples I used are about the digital estate that actually doesn't start with Azure. In many cases, it starts with advanced set protection of Windows 10 estate. And then how does that relate to Office 365? How does that relate to Azure Active Directory? And then the workloads that they want to put, which are Tier 1 workloads in Azure. It's very similar to what happened even in the client server era, but of course the starting points and how this progresses is very different. So we are always thinking at least of the technical architecture that makes us unique and differentiated spanning all of it. And so I don't think of it as margin shifts across the segments, and that's why we think of all of this as one digital estate at least from a customer-end perspective.
Walter H. Pritchard - Citigroup Global Markets, Inc.:
Thank you.
Chris Suh - Microsoft Corp.:
Thank you, Walter. We'll go the next question, please.
Operator:
Thank you. Our next question comes from the line of Mark Murphy with JPMorgan. Please proceed.
Mark R. Murphy - JPMorgan Securities LLC:
Yes, thank you. Satya, I'm wondering what you think would be required to extend the hyper-growth trajectory for Azure into the future. For example, are there incremental waves of activity on the horizon that you would tie to Tier 1 workloads or large data center migrations or serverless usage which would enable that? And separate from that, Amy, I'm curious just philosophically. How do you plan to handle price cuts for compute and storage when they occur? Do you think you're better off matching them, exceeding them, or does it make sense perhaps warranting a premium in many cases due to the differentiated IP that you have up the stack?
Satya Nadella - Microsoft Corp.:
Yeah, let me start. Overall, I think some of the trends that you've referenced, whether it's Tier 1 workloads or serverless or even complete data center migrations, all of that is happening. Even the customer examples I gave, they were littered with example after example. For example, in FinServ, some very Tier 1 trading applications now using some of our capabilities in service fabric, which is really a PaaS service, which allows you to manage microservices with low latency and high scale, that's a place where we are seeing in fact activity, whether it's game development or trading applications. We are seeing even interesting use cases of Azure functions, which is completely serverless. In fact, you can think of it as a price cut for anybody who cares about being very, very smart about cloud consumption. Going serverless is something that we in fact advocate. So across the board, I feel we have the right mix of IaaS, PaaS, SaaS, and per user SaaS services like Azure Active Directory, which gives us the right mix to be able to even have the right margins long term. We're not concentrated in any one layer of the stack, which is something we do by design because our vision has always been that we want to of course offer all of these layers, and customers will choose depending on their needs and their scenarios. And we are now seeing even a single customer estate spanning all of these.
Amy E. Hood - Microsoft Corp.:
And, Mark, I'm not sure I want to get into our pricing theory on the call on a go-forward basis in terms of whether or not we match competitors. But what I would say is really fundamentally related to Satya's point around differentiation of the entire stack and what customers are doing in their digital estate. And the ability to earn margin through that is actually more impactful than whether or not you match pricing at the core.
Mark R. Murphy - JPMorgan Securities LLC:
Great.
Chris Suh - Microsoft Corp.:
Thank you, Mark. We'll take the next question, please.
Operator:
Thank you. Our next question comes from the line of Kash Rangan with Bank of America Merrill Lynch. Please proceed.
Kash Rangan - Bank of America Merrill Lynch:
Hi, congrats on finishing up a great quarter as well. One for you, Amy, and one for you, Satya. One, Amy, when I look at your comments on gross margin, clearly you're not in a position to break out Azure-only gross margin. But I'm wondering if we can take a composite of (52:37) your commercial cloud. Targets are about $20 billion. So if I take what I believe could be a rough split between Azure versus the SaaS segment and look at the best-of-breed companies, I could get about 70% – 75% gross margin when you hit your targets. I'm curious what you think about that. Is that too aggressive or within the ballpark? And for you, Satya, as cloud computing moves to the enterprise, there's some belief among investors that AWS is going be a big, strong competitor in the enterprise, which is typically not a stronghold for them. How do we think of Microsoft's enduring strength in the enterprise? And how confident can we be that you should be able to capture your fair share of enterprise workloads as they move to the cloud? Thank you.
Satya Nadella - Microsoft Corp.:
Let me start with the second part, and then you can add.
Amy E. Hood - Microsoft Corp.:
Yes.
Satya Nadella - Microsoft Corp.:
So, Kash, the way I think about it is, even in the client server era, we had tough competition. We had Oracle. We had VMware, and we had many other players we competed with and I grew up competing with. And we now have AWS I think who is going to be a credible competitor. So I feel that, as I said, we have a cloud strategy that is not just about infrastructure. It is about really SaaS and infrastructure. And we want to uniquely think about what are the things that we can do to differentiate and add value to our customers' digital estate in the cloud in that context. And that's where, if you will, our fair share will come from by competing hard where we have to but also mostly thinking about differentiation.
Amy E. Hood - Microsoft Corp.:
And in terms of is there a long-term gross margin cloud number that is industry-leading, I think right now there's a benchmark in the SaaS community that's probably around the number you talked about in terms of more SaaS applications. And then as you go down through the layers from PaaS to IaaS, that margin declines, obviously much as it did when that was run as a hardware solution. The margins weren't as high either. And so I do think it will be a blend of those. But certainly at the SaaS end, I understand where you get that benchmark from.
Chris Suh - Microsoft Corp.:
Great. Thank you, Kash. We'll take the next question, please.
Operator:
Thank you. Our next question comes from the line of Philip Winslow with Wells Fargo Securities. Please proceed.
Philip Winslow - Wells Fargo Securities LLC:
Hi. Thanks, guys, for taking my question. Just wanted to focus back in on Office 365 on the commercial front. You had another strong quarter of revenue growth obviously at 49% constant currency, but it continues to meaningfully outpace the seat growth, which is still strong, about 37%. So that commentary that you all had given about premium mix in the past, two questions here. First to Satya, when you think about where we are in the progression, call it up to E5 so to speak or E3, how do you think this plays out? And how do you think about the mix of unit growth versus that premium mix and translating it to revenue? And then to Amy, I guess I'd argue that maybe we've done the low margin or low gross margin parts of the Office 365 transition. And now as this mix goes up, you're actually not just increasing revenue, but the margin is better too. Is that fair? And then how do you tie that back to your commercial cloud gross margin expectations long term?
Satya Nadella - Microsoft Corp.:
Yeah. I can start. On the product side, we think of actually three things we are trying to do on a continuous basis in Office 365. First, even for the customers who are already on Office 365 at any given licensing level, we focus quite a bit on their increased usage and intensity. So for example, one of the comments I made in my remarks was, for example, SharePoint with PowerApps and Flow. That's to us to the best way for us to keep having that recurring value. And so we focus quite a bit on adding additional value even to the existing licensing levels and increasing intensity of usage. Then things like what we are doing to even go to non-knowledge worker audiences in retail or in manufacturing with some of the things that we're doing with staff scheduling for example. That's a way to expand seats even beyond what is the traditional knowledge worker. Of course, we have significant more opportunity in small and medium sized businesses, although we have had good healthy growth there. I think seat growth will come more from material increases internationally as well as with some of the regulated segments of the market finally moving to the cloud. Those are all opportunities ahead. And then the last one of course is the new value in things like E5 with voice or analytics and security. So all those three dimensions, there will be variability quarter to quarter in terms of what's happening. But in terms of our investments in that core product value, it is actually happening on all those three.
Amy E. Hood - Microsoft Corp.:
And to your point on where we are and what's driving that delta and its consistency, frankly, over time, actually still the biggest impact is from the transition to E3. Transitions take time. And so you're just starting to see some of the impact from E5. We're excited about all the customers in trial and are already starting to use the value, whether it's security, increasingly analytics, and ultimately voice. But really from an ARPU perspective, the biggest driver continues to be the transition to E3. And so then that leads to your question on do you continue to believe there's some margin expansion possible as you add newer and higher value workloads. And of course, the answer to that is we do believe that, but it certainly comes over a period of time and run through our annuity base over that pace.
Chris Suh - Microsoft Corp.:
Great, thank you, Phil. We'll take the next question, please.
Operator:
Thank you. Our next question comes from the line of Ross MacMillian with RBC Capital Markets. Please proceed.
Ross MacMillan - RBC Capital Markets LLC:
Thanks so much and congratulations from me as well, two questions, one for Amy first. When we look at CapEx, it actually declined year over year ex-capital leases, but even with capital leases the growth rate decelerated. And for the full year, it's obviously a pretty wide range, roughly zero to 40% growth. I'm just curious, Amy. With LinkedIn, have you made any changes to your CapEx assumptions for core Microsoft? And I guess I'm pointing to the fact that it did seem to decelerate quite a lot this quarter. And I wondered if there's any additional color you could frame around the growth rate for all-up CapEx plus capital leases. Thanks.
Amy E. Hood - Microsoft Corp.:
Sure. Let me first comment on that I've said it will be lower than it was previously. I certainly would help you in that number and say a little lower, just so that you're getting into something closer. I realize zero to 40% is not as helpful. I would also say that it does tend to be lumpy, and it's why I don't give very specific guidance every single quarter, and it was not at all impacted by LinkedIn. Our real goal for LinkedIn is – over time of course I'm sure they'll want to take advantage as we build new services together of some of our infrastructure assets. But in the short term, the most important thing is they continue to add value and usage and great experience for their members. And so I have really no intention of messing with that in terms of capital expenditures in the short and next six months for sure. So I think what you're seeing in terms of year over year and what does it mean for next year, this next quarter, it will be a sequential increase, but again, it is a bit lumpy.
Chris Suh - Microsoft Corp.:
Okay. Thank you, Ross.
Ross MacMillan - RBC Capital Markets LLC:
Okay.
Chris Suh - Microsoft Corp.:
We'll have time for one more question, please, operator.
Operator:
Thank you. And our last question will come from the line of Raimo Lenschow with Barclays. Please proceed.
Raimo Lenschow - Barclays Capital, Inc.:
Hey, thanks for squeezing me in and congratulations as well. I wanted to ask on Windows 10. Satya, you talked at the beginning about customers starting to adopt it, and you mentioned three large ones already. Can you talk a little bit about that cycle and how you see everything that's unfolding and what the customer feedback is in terms of their intention to adopt it now versus waiting for a little bit? Thank you.
Satya Nadella - Microsoft Corp.:
I think the overall adoption cycle of Windows 10 in the enterprise is perhaps the best that we have seen in the enterprise for any new release of Windows, and primarily driven by security and manageability of the new Windows, and that's what's been the driver. But in addition to that, I must say there are two other things that are increasingly becoming fairly relevant in the adoption cycle, which is moving to both Office 365 and Windows 10 and getting essentially to this new frontier for productivity, which is an always up-to-date operating system, which is secure, and an always up-to-date Office experience that is a SaaS service. We're increasingly seeing that resonate, not just in small business and some of the high-tech industry as it has been in the past, but now even in the regulated parts of the enterprise. So we are very excited about that. The other piece also that's driving is hardware innovation by the entire ecosystem. In fact, the work that we did with the Surface line has really stimulated the entire ecosystem to do some of the best innovative work, and you saw that even at CES. And the enterprise adoption of these new devices is also driving the overall excitement around Windows 10 and Windows 10 innovation.
Raimo Lenschow - Barclays Capital, Inc.:
Great, thank you.
Chris Suh - Microsoft Corp.:
Thank you, Raimo. So that wraps up the Q&A portion of today's earnings call. We look forward to seeing many of you in the coming months at various investor conferences. For those unable to attend in person, these events will be webcast, and you can follow our comments at the Microsoft Investor Relations website. Please contact us if you need any additional details, and thank you for joining us today.
Satya Nadella - Microsoft Corp.:
Thank you, all.
Amy E. Hood - Microsoft Corp.:
Thank you, everyone.
Operator:
Thank you. This concludes today's teleconference. You may disconnect your lines at this time. Thank you for your participation.
Executives:
Chris Suh - General Manager, IR Satya Nadella - CEO & Non-Independent Director Amy Hood - CFO & EVP
Analysts:
Brent Thill - UBS Keith Weiss - Morgan Stanley Heather Bellini - Goldman Sachs Karl Keirstead - Deutsche Bank Mark Moerdler - Bernstein Walter Pritchard - Citi Mark Murphy - JPMorgan Raimo Lenschow - Barclays Ross MacMillan - RBC Capital Markets Gregg Moskowitz - Cowen Brad Reback - Stifel
Operator:
Welcome to Microsoft's First Quarter Fiscal Year 2017 Earnings Conference Call. [Operator Instructions]. I would like to turn the call over to Chris Suh, General Manager of Investor Relations. Chris, please proceed.
Chris Suh:
Thanks. Good afternoon and thank you for joining us today. On the call with me today are Satya Nadella, Chief Executive Officer, Amy Hood, Chief Financial Officer, Frank Brod, Chief Accounting Officer and John Seethoff, Deputy General Counsel and Corporate Secretary. On our website Microsoft.com/investor you can find our earnings press release and financial summary slide deck which is intended to supplement our prepared remarks during today's call and provide the reconciliation and differences between GAAP and Non-GAAP financial measures. Unless otherwise specified we will refer to Non-GAAP metrics on the call. The Non-GAAP financial measures provided should not be considered as a substitute for or superior to the measures of financial performance prepared in accordance with GAAP. They are included as clarifying items to aid investors in further understanding the Company's first quarter performance in addition to the impact of these items and events had on the financial results. Additionally, any mention of operating expenses refers to segment operating expenses as defined in the footnotes of our Form 10 Q which includes research and development, sales and marketing and general and administrative but excludes the impact of integration and restructuring charges. All growth comparisons we make on the call today relate to the corresponding period of last year unless otherwise noted. We also provide growth rates in constant currency when available as a framework for assessing how our underlying business has performed excluding the fact of foreign currency rate fluctuations. During Q1 we provided an update to our key investor metrics for fiscal 2017. We provide these additional metrics to enhance our financial reporting results and provide transparency into our progress against our strategic imperative. We introduced three new metrics. Commercial cloud gross margin percentage, total gaming revenue, and Windows commercial product and cloud services revenue growth. We will be referencing these metrics throughout the commentary today and you can see them in our published API [ph] on the IR website. We'll post our prepared remarks to our website immediately following the call until the complete transcript is available. Today's call is being webcast live and recorded. If you ask a question will be included in our live transmission in the transcript and in any future use of the recording. You can replay the call and view the transcript on the Microsoft Investor Relations website until October 20, 2017. During this call we will be making forward looking statements which are predictions, projections of other statements about future events. These statements are based on current expectations and assumptions that are subject to risks and uncertainties. Actual results could differ materially because of factors discussed in today's earnings press release, in the comments made during this conference call, and in the risk factors section of our Form 10K, Form 10Q and other reports and filings with the Securities and Exchange Commission. We do not undertake any duty to update any forward-looking statement. And with that I'll turn the call over to Satya.
Satya Nadella:
Thank you Chris and thanks to everyone on the phone for joining. Today I will share the results for the first quarter and discussed how we are innovating into growing each of our segments. Overall we are off to a good start in FY '17. We delivered $22.3 billion in revenue this quarter, an increase of 5% in constant currency. I am proud of the continued progress. Our platforms are leading profound digital transformation outcomes for both people and organizations. At our IT conference Ignite, I talked about how we are innovating in AI across the entire text back and how I will be infused into everything we do. To accelerate our innovation we've created a dedicated organization to focus on artificial intelligence. As I turned to progress we made by segment this quarter, I will highlight how these investments we're making in AI fuel innovation across all of our ambitions. Let's start with productivity and business process. We're helping people be more productive by bringing intelligence to familiar office apps they use every day. We recently introduced cloud power intelligence within Word, Excel, PowerPoint and outlook that uses machine learning and advanced natural language processing to help automate related content and connections focus your inbox and more easily create compelling content. We are also building intelligence into our apps to provide advanced security for customers. This quarter we announced Office 365 threat intelligence which analyzes billions of signals across office Azure Windows and external data sources to give customers broad visibility into attack trends and proactively recommend security policy adjustments. We're extending intelligence to compliance with our new data governance service which helps customers achieve organizational compliance and automate data retention. These advancements are part of our ongoing commitment to strengthen security for Office 365 customers. We’re seeing broad momentum with customers across enterprises, small business and consumers. Monthly active users of Office 365 commercial are now over 85 million, up more than 40% year-over-year. Office 365 commercial seats were also up 40% year-over-year and revenue up 54% in constant currency. Across industries, customers such as eBay, European airline, jet, global pharmaceutical company, Allergan, the Fortune 100 companies like the energy leader Exelon and Liberty Mutual Insurance are choosing Office 365 to help make their employees more productive and secure. Customers love the power of office on any device. We now have more than 45 million outlook monthly active devices on iOS and android more than 70% increase year-over-year. Last week we unveiled a new class of purpose built intelligent apps in Dynamics 365 designed to remove any impedance that exists between productivity, collaboration and business process. Using advanced analytics a machine learning, these new apps glean insights from previously siloed data to transform how people work across finance, sales, marketing and customer service. They monitor customer relationship help, reveal connections, forecast demand and predict risk and the deep integration with Office 365 makes it easy to take action communicate and collaborate in real time or schedule a follow up. Our innovations the Dynamics 365 build on our existing momentum, dynamics online paid seats more than doubled year-over-year and customers increasingly prefer our cloud solutions with more than 70% of the new dynamics CRM and ERP enterprise customers choosing dynamics online. Companies like HP, Inc. are replacing their existing CRM systems with Dynamics 365 to take advantage of the built-in intelligence and our latest release and transforming engagement with customers and partners. Overall, we are well positioned to compete and grow our Sarah in this large and growing market. Now let's talk about the progress we are making in our Intelligent Cloud segment. Customers continue to choose the Microsoft cloud to help transform their businesses and organizations. Our commercial cloud annualized revenue run rate now exceeds $13 billion, and we remain on track to achieve our goal of $20 million in fiscal year 2018. Once enterprise customers choose one of our cloud services they continue to adopt more services. More than 60% of the fortune 500 now have at least three of our cloud offerings, up 20 points year-over-year. And as with last quarter, we continue to grow our commercial annuity mix which is now at 88%. Customers choose Microsoft for three reasons. They wanted trusted global hyper scale cloud provider to meet the enterprise grade needs, they want hybrid support that is architected into both the hyper scale service and the cloud servers, they want higher level services to help them build their own digital capability inclusive of DevOps, productivity, new IOT and enterprise app development, advanced analytics and machine learning in AI capability. These differentiated features are leading our cloud infrastructure growth. As revenue once again through to build it just wanted to 21% in constant currency with Azure compete usage more than doubling year-over-year. We continue to invest in and expand our data center footprint which now totals 38 regions including the announcement of our planned expansion into France and the recent opening of data centers in the United Kingdom and Germany. Enterprises like Nissan alliance, hotels, as well as public sector customers such as the United Kingdom Ministry of Defense, the islands, health services executive are choosing brand tends to transform their organizations while meeting European data sovereignty security and compliance needs. Security and compliance remain paramount for enterprise customers. Azure is already the most trusted most compliant cloud with 49 certifications, more than any other cloud provider and our US government cloud has the highest number of certifications and dedicated data center regions in the industry to meet the stringent requirements of our public sector customers. We are applying AIT security with the new Azure security Center which leverages advanced analytics and machine learning to detect threats and help enterprise customers respond with comprehensive cyber security and management. Looking beyond infrastructure services, across industries customers like trucks North America, and are using Azure intelligence services to build powerful new offerings for their customers. More than half of the fortune 500 have our enterprise mobility services up more than 20 points year-over-year. This quarter we released a premium version of our enterprise mobility service that includes advanced security management for SaaS applications, automatic document classification and encryption, advanced identity protection, and we crossed three quarters of 1 billion unique user identities in Azure active directory. This quarter we announced a number of key partnerships. Adobe and as a be recognized Azure's leadership in the cloud on bringing their industry leading marketing and human resource solutions to our platform, giving our mutual customers powerful new ways to transform their business. Customers and developers are also choosing Azure for its openness. Enabling digital transformation for everyone means supporting the widest range of platform frameworks and tools. This quarter we announced that we are open source Windows power shall, our industry-leading infrastructure management tool and made it available on Linux. We continue to see strong interest in the previous post SQL Server with 19,000 customers registered including more than half of the fortune 500. It's opening conversations with customers spanning their entire data state both on premise and in the cloud. Azure fabric on Linux enables to high skill microservices and cloud applications. And we announced that our new power platform in Azure capable of extra scale compute will support Café, torch and our own frameworks for deep learning. Finally, we're building our server products to become the edge of our cloud to support true hybrid computing. The new Windows server 2015 gives IT professionals new layers of security and brings Azure inspired innovation for infrastructure and cloud applications. And we expanded our partnership with doctor to make the commercially supported Docker engine available to Windows 2016 customers at no additional cost. Now let's talk about more computing were very also seeing intelligence transform Windows 10 and our ecosystem of devices. We now have more than 400 million monthly active devices on Windows 10 and nearly 200,000,000,000 hours of usage. And we are expanding our growth opportunities for Windows with enterprises and an area such as gaming. Last quarter I outlined three aspects of our Windows strategy. First deliver more value and innovation, particularly for enterprise customers. Second, grow new monetization through services across the unified Windows platform. Third, innovate in new device categories in partnership with our OEMs. Let me talk to the progress we're making in each. This quarter we release Windows 10 anniversary update with advanced security features including Windows defender, threat protection, our cloud enabled service that helps enterprise detect, investigate and respond to advance networking tax. And with threat intelligence sharing capabilities we enable IT to investigate and respond to security threats across Windows 10 and Office 365. Our advancements in security helped to drive by three times at present Windows enterprise deployments over the last six months. The growth and customer option is also driving increased developers search and Cortana engagement. The number of developers building and updating universal Windows apps is up three times year-over-year, more than 1000 application of been developed using the Cortana API and Windows 10 Cortana search box now has 141 million monthly active users with almost 13,000,000,000 questions asked to date. Gaming is a leading driver of engagement on Windows 10 and opens up new experience it and scenarios across Windows devices. For the past three consecutive months Xbox one has been the number one selling console in the United States, giving a strong momentum heading into the holiday season. Our highly engage Xbox live database continues to grow across Windows 10 IOS and android up 21% year-over-year, and we have more than 20 billion hours of gameplay on Windows 10 PCs and tablets, more than 500% increase year-over-year. Our commitment to grow Xbox live community led us to acquire beam this quarter, and innovative and interactive live streaming service that gives viewers the ability to watch and play along with their favorite game in real time. Finally, let's talk about her progress in new device categories. Surface continues to drive category growth and more commercial customers are choosing to deploy service with the deals of 500 devices or more increasing 70% year-over-year and we are reaching more commercial customers of all sizes with the support of our channel partners. The Windows holographic platform and Microsoft Hololens are opening up new differentiated opportunities on Windows. This quarter we made Microsoft Hololens development edition available to all developers and business customers in the US and Canada and last week we expanded our presence to six additional markets. Enterprise customers like Volvo, Japan Airlines and the PGA tour, all embracing Microsoft Hololens to transform the way they work and create new mixed reality experiences for customers. It's still early, but it's great to see the innovation and creativity that developers are bringing to the platform and coming in 2017 we will enable our hardware partners to deliver entirely new mixed reality experiences with Windows holographic and on Windows 10. In closing, we are leading digital transformation across all industries and geographies. Creating enormous opportunity for Microsoft and our partners. As we infuse AI into all of our computing platforms and experiences, we will drive even greater transformational value for our customers. In the coming weeks, I'm looking forward to sharing news about our new innovation in Windows 10 and Office 365. Now let me hand it over to Amy to walk through this quarter's results in more detail and share our outlook and I look forward to rejoining you after for questions.
Amy Hood:
Thank you, Satya and good afternoon everyone. This quarter revenue was $22.3 billion up 3% and 5% in constant currency. Gross margin was flat and up 2% in constant currency. Operating income was flat and grew 4% in constant currency and earnings per share was $0.76, increasing 9% or 13% in constant currency. I'm pleased with the strong execution was on the first quarter from our sales teams and the partner ecosystem. Across both our commercial and consumer businesses. Across most markets our results were in line with microeconomic trends. With strength in key markets like the US, Western Europe and Japan. Momentum and cloud services contributed to a total commercial annuity mix of 88%, up two points from the prior year. We again saw higher than expected transactional deal volume, primarily driven by office commercial products and our small and midsize business segment. This quarter the dollar volume of annuity expirations was significantly larger than the prior year, and was solid renewals from that base, we grew our commercial bookings by 18%. The larger base also drove our contracted not billed balance to more than 25 The larger base also drove our contracted not billed balance to more than $25.5 billion. Strong execution resulted in better than expected commercial revenue of $22.3 million or an 8% increase in constant currency. Our commercial cloud revenue run rate exceeded $13 billion this quarter, growing 59%. As I assure previously, we expect our commercial cloud gross margin percentage to materially improve throughout the year. This quarter our commercial cloud gross margin percentage was 49%, up seven points sequentially, although we do expect variability from quarter to quarter. Importantly, gross margin dollars grew by 61% across the total commercial cloud. Now the company gross margin. Our company gross margin was approximately 65%, down a little less than two points from the prior year, impacted by an increasing mix of commercial cloud revenue, slightly offset by improvements in more personal computing. The revenue performance in more personal computing largely drove COGS above our expectations. This quarter the FX impact on total and segment level revenue was in line with expectations. FX had a two point negative impact on productivity and business processes and Intelligent Cloud results, and a one point negative impact on more personal computing results. Total operating expenses were flat and grew 1% in constant currency from investment supporting our commercial cloud. At the company level, operating income grew 4% in constant currency. Let's turn to each segment where we can now discuss constant currency impacted the revenue and operating income levels. This quarter our productivity and business processes segment delivered results above our expectations with approximately $6.7 billion in revenue, an increase of 6% and 8% in constant currency. In office commercial revenue increased by 5% and 8% in constant currency as Office 365 growth continued to outpace the shift from our on premise business. We again grew our install base across all the workloads. In our Office 365 commercial business are premium workload mix was above 60%. As mentioned earlier, our transactional results were higher than expected in the small and mid-size customer and segment and benefited from a stabilizing commercial PC market. Office consumer revenue grew 8% also a percent in constant currency benefited from a stronger than expected consumer PC market. Subscriber fee growth and recurring subscription revenue and our dynamics business grew 11% up 13% in constant currency as customer preference for cloud services and CRM online and dynamic the X the timber the two billings and seat growth. Segment gross margin dollars were flat up 2% in constant currency. Segment gross margin percentage declined on an increase in cloud revenue mix. Operating expenses grew 2%, also 2% in constant currency primarily driven by investments in cloud engineering. Operating income declined slightly but was up 2% in constant currency. Intelligent Cloud segment delivered nearly $6.4 billion in revenue above our expectations and grew 10% or 10% in constant currency. Server products and cloud services grew 11% and 13% in constant currency. Demand for our hybrid cloud offerings led to another quarter of double digit annuity revenue growth within server products and cloud services, partially offset by a decline in our transactional on premise server business. Server premium products grew double digits in constant currency. As expected, enterprise services revenue growth slowed this 12.45% and 2% in constant currency, largely due to a decrease in volume of support agreements associated with Windows server 2003 and support. Gross margin dollars grew 2% and 4% in constant currency and segment gross margin percentage declined primarily due to increase in cloud revenue mix, partially offset by significant improvement in Azure gross margin. Given the growth opportunity in cloud, we increased our operating expenses by 21%, also 21% in constant currency to fund cloud engineering, sales capacity and developer engagement. Consequently, operating income declined 14% and 11% in constant currency. Now to our final segment, more personal computing. Revenue was $9.3 billion, down 2% and 1% in constant currency and better than expected across multiple businesses. First, our OEM results. Our total OEM business was flat this quarter were in line with the PC market and better than we expected. OEM Pro revenue grew 1%, reflecting the stabilizing commercial PC market, particularly in the US. OEM non-Pro revenue declined by 1%, slightly ahead of the consumer PC market driven by a higher mix of premium devices. Channel inventory levels for OEM Pro and non-Pro remained at normal levels. We're seeing strong growth in Windows 10 deployments. The annuity portion of our Windows commercial business grew again in constant currency as customers continue to commit to our differentiated security and management solutions. Overall, our total Windows commercial business revenue across small and mid-size businesses enterprises and academic institutions was flat and grew 2% year-over-year in constant currency. Patent licensing revenue increased this quarter, primarily due to favorable results in our annual contractual agreements. Our search business grew again this quarter driven by rate and volume improvements in being. The our growth rate is moderated we continue to gain share and scale while delivering profit. As expected, devices revenue declined this quarter. Revenue decreased 27% down 25% in constant currency due to a revenue declined 72% to 71% in constant currency. Surface revenue increased 38% 39% in constant currency driven by year-over-year growth for surface Pro and bulk which launched in Q2 of the prior year. In gaming revenue decline 5% or 4% in constant currency, due to lower console hardware revenue. We continue to see strong engagement on our platform with monthly active Xbox live users up 21%. Our software and services revenue from console, PC in other gaming devices grew 6% or 8% in constant currency. Segment gross margin dollars.1% up 1% in constant currency as decreases due to Xbox consoles and phone were partially offset by our search and surface results. Segment gross margin percentage improved slightly given the revenue shift to higher margin products and services. Operating expenses decreased 13% also 13% in constant currency primarily based on reduced phone spend and lower marketing spend resulting in segment operating income growth of 26% and 31% in constant currency. Now back to our company results. We invested $2.3 billion in capital expenditures, a decline from Q4 but consistent with our plan for investment to support customer and partner demand for our commercial and consumer cloud services. During the quarter we continued to rebalance our investment portfolio which resulted in other income and expense of $100 million from net recognized gains on investments in income from dividends and interest partially offset by interest expense. Our Non-GAAP effective tax rate was 70% this quarter. As I mentioned before, our income tax rate is impacted by three sectors. The proportion of service revenue versus licensing revenue, the geographic mix of revenue, and the timing of equity and our first quarter equity best impact of the REIT more significantly been in other quarters. We returned $6.6 billion to shareholders through stock repurchases and dividends. We also raised our quarterly dividend by 8% to $.39. With that overview of the quarter, let's turn to the outlook. My commentary for the upcoming quarter does not include LinkedIn. We still expect the transaction to close in the second quarter. Turning to FX, we expect one point of revenue impact of both the total company and individual segment levels. We expect our commercial business to remain healthy, but we will still see and experience variability our transactional business. We were also see strong annuity growth driven by solid renewal execution and increasing customer adoption and use of our cloud services. Therefore, we expect commercial revenue to be within the region $21.05 billion to $21.25 billion. Next on CapEx, we will continue to invest to meet growing demand and see quarterly variability in spend. We expect the sequential dollar increase in the upcoming quarter. For the full year our total expected CapEx growth rate should be lower than FY '16 event efficiency improvements. Now let me share some additional thoughts for each segment. In productivity and business processes we expect revenue of $6.9 billion to $7.1 billion. We expect the ongoing transition to the cloud to drive install base growth with continuing declines in our transactional business. For the Intelligent Cloud segment, we expect revenue of 6.5 5 billion For the Intelligent Cloud segment, we expect revenue of $6.55 billion to $6.75 million driven by strong annuity growth across our server products and cloud services. We anticipate the enterprise services revenue will decline due to lower volumes of Windows server 2003 service agreement. We expect more personal computing revenue to be $11.2 billion to $11.6 billion. This segment is impacted by different trends in our other two segments so some additional detail. First on Windows. We expect our OEM business and the underlying PC market to be closely aligned. As a reminder, our OEM Pro business we exited Q2 last year with a slightly higher level of inventory. We currently see normal inventory levels in the channel which will dampen year-over-year growth of it. In search we expect things revenue growth to be similar to Q1. Additionally, we expect that total search revenue growth will slow considerably as we pass the one year anniversary of our young to deal and the associated change in revenue recognition. Phone revenue will continue to decline and as we previously announced, we anticipate closing the sale of our feature phone business in Q2. We expect surface revenue to decline as we anniversary the product launch from a year ago. And in gaming we expect strong share performance in key markets like the US and the UK this holiday, but overall revenue will decline given lower price points and lower overall console units as mix shift towards Xbox One and Xbox One S. We expect continued active engagement growth on our gaming platform given the holiday season. We expect COGS to be $9.7 billion to $9.9 billion with variability driven by device sales. We expect operating expenses between $7.85 billion and $7.95 billion in Q2, and we remain on path for full year operating expense of $31.1 billion to $31.4 billion. We expect other income and expenses to be $150 million as we continue to balance games on equity investments and income from interest and dividends against the interest expense in the net cost of hedging. We continue to expect our full year tax rate to be 20% plus or minus two points with variability due to three factors discussed earlier. And with that, I'll turn it back to Chris for Q&A.
Chris Suh:
Thanks Amy. We will now move to Q&A. Operator, can you please repeat your instructions?
Operator:
Certainly. [Operator Instructions]. Our first question comes from the line of Brent Thill with UBS. Please proceed.
Brent Thill:
Satya on Azure the numbers were really impressive given how hard the comp was, I'm curious if you could just help out a little more color in terms of what you saw during the quarter and maybe how some of the ticket sizes or sizes these are signs changing from the past year ? Thank you.
Satya Nadella:
Overall, again I go back to how we think about Azure. We really have a view of distributed computing which is more expansive doing just even our HyperScale cloud. We think about Azure and our servers as one distributed computing fabric that’s building. We also don't think of Office 365 and Dynamics 365 as independent, we think of them altogether building out our commercial cloud because it takes one of the bigger growth areas we have in Azure, it's IoT but it's not just people connecting sensors and collecting data. They collect the data, they store the data, the analyze and do predictions on it but then after you do predictions you got to do something about the predictions. So in many cases they choose to use especially with the new Dynamics 365 field service module automating field service. So it's those higher level scenarios that we are seeing in addition to the core infrastructure that supports hybrid that I think is accelerating and that's something that obviously we didn't make the decision last quarter to do that. This is a decision we made many, many years ago in some sense inception of Azure was built for a future which is much more distributed computing done in a very different way than the client server area. I think we're just finally getting into the early innings of what is true hybrid computing and it's good to sort of see those in last quarter's results as well.
Operator:
Our next question comes from the line of Keith Weiss with Morgan Stanley. Please proceed.
Keith Weiss:
I want to drill in on Office 365 a little bit, 40% growth in commercial space is a really nice number but even nicer number on the revenue line I think 54% of constant currency growth in Office 365 commercial, that seems to imply you guys are seeing some nice ASP increase as the platform matures. Can you talk to us about where we are in that cycle of moving from a E1 to E3, is the E5 part of the equation yet? Are you guys actually moving there yet?
Amy Hood:
When I talk about the premium services mix, in our Office Commercial 365 business being about 60%, that is what's driving whether that's the mix shift to E3 or ultimately to E5 you will continue to see and have headroom in that number but you are right, we are encouraged by the ARPU growth and the value proposition that has customers choosing the premium SKUs and continuing to choose those premium SKUs over time. I don't really think about there being sort of a cap on that when you think about the mix percentage because part of it is as you know not just adding the first few in notes in E3 is continuing to add E5 and new scenarios over time that will continue to create. So hopefully that's helpful but you are right, it is ARPU driven the performance outside of the 40% growth.
Operator:
Our next question comes from the line of Heather Bellini with Goldman Sachs. Please proceed.
Heather Bellini:
Satya I know that Brent asked you about Azure but I'm just wondering if you could share with us you mentioned that compute usage on Azure I think you said more than doubled or nearly doubled something to that effect. I'm just wondering if you could share with us kind of how you see coming pass [ph] coming along and where do you think we are in getting kind of the easier workloads to the cloud and are you now starting to see the inflection given we did see an inflection in growth on a year-over-year basis this quarter where you are starting to see production significant production workloads that are on premise actually starting to move over as well?
Satya Nadella:
We definitely are seeing production workloads that are moving over from on premise, but I think the more interesting thing Heather for us is to see new workloads. When I look at what's happening with say some of the most innovative work we've done around distributed computing which is service fabric and how people are in fact going straight to building out using our past services some of the new HyperScale cloud services using microservices and not only are they doing that but we're also seeing great growth in our serverless infrastructure which is Azure functions. So I am actually as excited about new cloud growth from new cloud workloads from the same customers so the much interesting thing that I am observing is that it could be the same model customer that was participating with us in the client server area. We are not just building or moving their IT but they are building new digital services for HyperScale and that's what it is probably unique in terms of what is changed year-over-year for us. It's not just the Silicon Valley startups anymore, it is the core enterprise that is also becoming a digital company and we are well positioned to serve them and that's good to see.
Operator:
Our next question comes from the line of Karl Keirstead with Deutsche Bank. Please proceed.
Karl Keirstead:
Question for Amy. The operating cash flow generation $11.6 billion was extraordinary. I don't think you've had a 50% plus cash flow margin since early 2012. Is this a little bit of an anomaly may be driven by unearned revenues or is something changing in the business model that might change the rate of cash flow generation in coming quarters as well? Thank you.
Amy Hood:
It is actually impacted by the same thing that impacted free cash flow this quarter, which is about a $1.3 billion on settled cash settlement impact. So you actually see that revert in Q2, although our free cash flow growth of 8% in the quarter was actually very good, and I do feel good about that, but I want to make sure you don't miss understand the root cause that makes the number a bit of an anomaly.
Operator:
Our next question comes from the line of Mark Moerdler with Bernstein. Please proceed.
Mark Moerdler:
So want to drill in a little more. The margin for commercial cloud improved 7% which given the size is a large improvement. Can you give us some more details on what exactly is driving that margin improvement. You said it's going to be improving over the year, but how sustainable is that drive to improvement?
Satya Nadella:
Let me start market and then Amy you can add to it. Again Mark this goes back to a little bit of understanding I guess how we think about both X as well as OpEx in terms of our cloud. The architectural design we have for example when we do X we are buying the four everything that Microsoft does which is everything from Azure to Office 3652 Dynamics 365 as well as our consumer services like Xbox live. And you see the growth that we talked about across all of this. Then we have a very common platform both for first party workloads as well as our third party business. And so then as we drive efficiency and our cloud infrastructure, when we for example use to be more out of our network, that's efficiency that we gain across the marginal cost and gross margin that spans everything that we do. Then also what we think about as the mix our goal is not just to sell commodity services, but to actually use commodity services in some cases as a bootstrap for higher level services because of things like data gravity. So there will be differences quarter to quarter. We may impact on board a few customers who first on board a lot of storage at commodity service levels, and then later on start some of the high level services. So the margin improvement on a lot over a period of time is something that we are absolutely going to see, but from quarter to quarter there will be more volatility, but I would ask our investor base to think more about the architecture as well as the financial outlays of what we're building. We're not just building Azure we're building from 13 Office 365 Dynamics 365 as well as our consumer services withdrawal cloud oriented and it's a combination of that that's driving margin, but Amy I will let you add there.
Amy Hood:
But I would say in terms of sustainability are quarter to quarter, Satya is right. There is going to be very ability the variability is really two things. One is the case of the mix shift to Azure as it grows at the pace we're seeing it does impact quarter to quarter. The overall commercial cloud revenue mix, but I would also say the directionality of the Azure gross margin for example which recent significantly improved we expect to continue. Certainly over the course of this year as we have discussed. So I think the directionality of sustainability is correct and I think the variability can certainly occur from any of the reasons Satya talked about.
Operator:
Our next question comes from the line of Walter Pritchard with Citi. Please proceed.
Walter Pritchard:
I think Amy am wondering on the segment operating margins guided those per se, but you have sort of flat performance in operating income in an declines in IC with growth in do you expect to see as you get towards the end of the year that the enterprise cloud segments move positive and MPC is not as much of a driver how should we think about the evolution of the product contributions of the over the year?
Amy Hood:
Sure. I am actually going to cover in commercial segments as one because really when you think about the commercial cloud, it's really about capturing the opportunity of selling more complete solutions which include dynamics and office plus some components of Azure which is I think really the trend you'll see us talk about from here on out. So what I would say is, he will continue to see us focus on gross margin improvement and we talked about that. You also continue to see us invest where we see massive market addressable expansion with sales capacity as well. So I think we have pivoted dollars to invest in that opportunity. He will continue to see us do that. But we also expect revenue growth in gross margin growth to come out of that investment. So I do believe that's a continued pace you will see us on, and we feel good about the ROI of the investments we have made especially in those commercial segments. In MPC, I generally expect he will continue to see improvement through the year just based on the mix of products that we will have over the course of the year, that's not new. Use all the same mechanism last year through the year. As we pivot from our phone business to some of our higher margin product. And so, I suspect you will see a similar pattern on a similar desire by Satya to continue to invest toward growth especially on the commercial side.
Operator:
Our next question comes from the line of Mark Murphy with JPMorgan. Please proceed.
Mark Murphy :
So Amy, you are reporting an impressive buildup of the long term deferred revenue itself 162% year-over-year. At the same time, some of your partners feel that you are gradually doing away with a three year that have existed for so long at that you are replacing them with the vehicle which is a little more flexible in terms of length of contract in there could be some shorter lengths. Could you help us in terms of how to think through the long term deferred revenue buildup as you do start to mix over to the MPSA?
Amy Hood:
Let me break report that long term earned balance a bit. I do really focused and I think it's important if you're trying to understand the buildup of our commercial business to focus only on the unearned commercial balance. Our overall long term under imbalance has been impacted by the Windows 10 deferral over the past. And so it can make a bit of a distraction towards seen the underlying trends. That being said, our commercial under balance is seeing good growth I'm proud of our performance this quarter. Both sequentially and year-over-year. If you think about any change we're making or not, in our partner agreements our customer agreements. We still do generally rely the vast majority on three year agreements so whether or not the term were to change, given how we recognize revenue, I will you know if it's going to be material and I do not expect the change are talking about to be material in any way on the commercial unearned balance.
Operator:
Our next question comes from the line of Raimo Lenschow with Barclays. Please proceed.
Raimo Lenschow:
Quick question more on an industry theme for Satya. We obviously saw a very interesting answer from AWS and [indiscernible] which kind of seems to suggest a hybrid cloud is the way forward [indiscernible] has to react. Can you talk a little bit about your customer feedback around the hybrid cloud offering from you and how your customer is thinking about that working with you together? Thank you.
Satya Nadella:
I spoke to this a little earlier because from day one we have this vision of how we want to build for the future distributed computing would include our hyper scale cloud service which is Azure an impact Azure is built on Hyper-V and we always said that we were going to build our server as the edge of our hyper scale cloud and so that's what Windows Server 2016 represents, that’s what SQL Server 2016 represents and so we have this unique capabilities like be able to stretch even a single table in a database in SQL 2016 all the way to the cloud for having infinite table capacity and then having your apps and queries work. How we're doing containers for example in Windows Server 2016 we have great container support as well as support for things like our service fabric so that people can have absolute application portability and in fact people can even [indiscernible] applications. We have many customers who tier their storage and compute across a hybrid backplane. So this is an architectural design point that we have built from the ground up from day one and it's good to see people validating it now and elsewhere and we will take that as a validation of something that we thought of a long time ago.
Operator:
Our next question comes from the line of [indiscernible]. Please proceed.
Unidentified Analyst:
Can you just compare and contrast AWS versus Azure versus AWS for me standpoint of the technology footprint that you are offering both these companies? And Amy if you could just comment on the margin structure of your business trip of the business relative to AWS and if you have time talk about the Windows 10 cycle. Why hasn't got to be the best Windows 10 cycle for the enterprise compared to the previous cycle thank you so much.
Satya Nadella:
I would say I talked about sort of the reasons the three big reasons why customers choose our cloud in our cloud infrastructure in particular. One, it is about the hybrid design point that is at the core of how we are billed, both Azure as well as our servers. It is because of the higher level services that we have. It is also because of the design point we have around not just Azure but as well as Dynamics 365 and Office 365 and the extensibility of our cloud services across all three of them, and that's really the fundamental reasons why customers choose us. The other thing I will mention is, we have more of a commitment I would say which is been there from a long time to build out a global footprint with more regions and anyone. We are more certifications than anyone in terms of adhering to both regulated industry as well as digital sovereignty. We've done many things we're the only cloud provider for example that operates in China. We operate in Germany under German law. And that matters to multinational companies but also are trying to operate across many geographies and jurisdictions. So those are our core attributes that are driving our growth and will continue to stay focused on them.
Amy Hood:
In terms of the gross margin question, I feel very good talk about this quarter about our improvement year-over-year and remain confident that we are heading in the right direction and so, I think when you think about that plus the rest of our offerings, I think we're pretty confident. I will take the opportunity and asked about Windows 10 in the enterprise market that we are encouraged by the pace of deployment, the number of proof of concepts, and actually some of the stability we've seen in the commercial PC market in terms of starting to see some so I think overall I think we will continue to watch, but our security and management value prop I think really is paying off.
Operator:
Our next question comes from the line of Ross MacMillan with RBC Capital Markets. Please proceed.
Ross MacMillan:
Satya, I actually had a question for you on SQL server as you think about the port to Linux, what if you can provide an update on two things, one, it's just the timing of when we should see that in market and then two, are there other things you need to do to meet that requirement across the landscape. So for example, you have to think about supporting Java runtimes inside of SQL server moving a little bit away from the traditional that development of armed. Just curious as to how your Dick about getting your arms around a wider set of use cases on alternative operating systems. Thanks.
Satya Nadella:
Overall, we are very, very excited about what we are seeing with SQL on Linux because the entire idea was to be able to have a full conversation around the data as stated with customers. And to now be able to talk about the full SQL estate one of the other conversations that we are having is not just about SQL but our analytics and advanced analytics with where we've done some very, very compelling work again across Linux and Windows and then of course the cloud. So it's really the combination of SQL advanced analytics and the cloud with things like Azure datalink that are really the choices customers are trying to make as they think about their digital capability and the next generation of services and policy storage and processing capability they need. Now, in terms of having support for these different runtimes, you're absolutely right, that's the reason why for example on Azure itself Java is first class. We have Linux is first class. We have real openness to all of the frameworks that you can call out to, and that something that we stay very attuned to come out which is we are not trying to fight some old battles. This is all about being able to serve customers on their needs today and that's what is leading and driving a lot of our choices as well as how we think about our market opportunity.
Operator:
Our next question comes from the line of Gregg Moskowitz with Cowen. Please proceed.
Gregg Moskowitz:
Satya your make a much bigger bet on AI and rightfully so and you highlighted some very interesting use cases having said that, Microsoft has worked on AI project for quite some time. So can you help us understand what degree of positive change you think will come from the combined group 8 you have recently formed including when you think material AI benefits will become truly ingrained in the customer's workflows and then secondly how should we think about the incremental investment in AI going forward?
Satya Nadella:
Overall, I am thrilled about both the AI group that we have formed, the AI research and the heritage we have with them even this week I think we publicly are talking about setting the state-of-the-art when it comes to something like speech recognition and something that we did even with image net an image recognition and object. So these are capabilities that are not easy to build if you don't have a real commitment to research and then the ability to take that research and then ultimately turn into products. So the way to measure from the investment side is to see AI when it is infused into everything we do. Take Hololens, the ability of Hololens to be able to see the world, reconstructed and in that world to be able to superimpose holograms, that is AI applied AI that is working today. When you have Skype translate when two people are talking two different languages and are able to automatically translate without between languages, it's using a deep neural net pens bring together speech synthesis, speech recognition and machine translation with Skype data, that is fairly magical. When you seeing capable of running flow to create intelligence, that is what we are using impact from our speech and vision work. That is AI as applied today. So I am not waiting for some future date to see ROI from AI, we're very much going forward even the office tools example I used. They're all using AI today. The PowerPoint designer if you want the most practical use of it, even identify great PowerPoint slides now because of AI. And so, that's how I measure progress. We are committed to long-term research, but we're also very focused on having the long term research translated into everyday use products, and that's what you will see from us going forward.
Operator:
Our last question comes from Brad Reback with Stifel. Please proceed.
Brad Reback:
Amy quick question with the recent release of WinServer 16, is there any reason to think that we shouldn't see some uptick in the transactional business, especially with easing comps in the next couple of quarters? Thanks.
Amy Hood:
With our annuity mix as high as it is, it can impact at a couple points either way, but I don't think about that as really immaterial impact. You should think about in the next couple of quarters. And our focus will always be making sure we have a clear roadmap for customers to make long-term commitments through annuity and so we are really trying to get away from some of that launch impact that you may normally expect to see.
Chris Suh:
So that wraps up the Q&A portion of today's earnings call. We look forward to seeing many of you in the coming months at various investor conferences. For those unable to attend in person these event will be webcast and you can follow our comments at Microsoft investor relations website. Please contact us if you have any additional details if you need any additional details and thank you again for joining.
Satya Nadella:
Thank you all. Thanks.
Amy Hood:
Thank you.
Operator:
Thank you. This concludes today's teleconference. You may disconnect your lines at this time. Thank you for your participation.
Operator:
Greetings, and welcome to Microsoft's Fourth Quarter Fiscal Year 2016 Earnings Call. [Operator Instructions] As a reminder, this conference is being recorded.
It is now my pleasure to introduce your host, Mr. Chris Suh, General Manager, Investor Relations. Thank you, you may begin.
Chris Suh:
Thank you. Good afternoon, and thank you for joining us today.
On the call with me today are Satya Nadella, Chief Executive Officer; Amy Hood, Chief Financial Officer; Frank Brod, Chief Accounting Officer; and John Seethoff, Deputy General Counsel and Corporate Secretary. On our website, microsoft.com/investor, you can find our earnings press release and financial summary slide deck, which is intended to supplement our prepared remarks during today's call and provide the reconciliation of differences between GAAP and non-GAAP financial measures. Unless otherwise specified, we will refer to non-GAAP metrics on the call. The non-GAAP financial measures provided should not be considered as a substitute for or superior to the measures of financial performance prepared in accordance with GAAP. They are included as additional clarifying items to aid investors in further understanding the company's fourth quarter performance in addition to the impact that these items and events had on the financial results. Additionally, any mention of operating expense refers to segment operating expenses as defined in the footnotes of our Form 10-Q, which include research and development, sales and marketing and general and administrative, but excludes the impact of integration and restructuring charges. As a reminder, in May, we announced plans to further streamline the Phone Hardware business. During the fourth quarter, restructuring and related impairment expenses were $1.1 billion. All growth comparisons we make on the call today relate to the corresponding period of last year, unless otherwise noted. We will also provide growth rates in constant currency, when available, as a framework for assessing how our underlying business has performed, excluding the effect of foreign currency rate fluctuation. At the segment level, we provide constant-currency growth for both revenue and gross margin. However, due to recent changes to our segment reporting groupings, we're not able to provide segment level constant-currency operating expense growth and, consequently, cannot derive constant-currency segment operating income either. We do provide constant-currency operating expense and operating income growth at the company-wide level. We'll post our prepared remarks on our website immediately following the call until the complete transcript is available. Today's call is being webcast live and recorded. If you ask a question, it will be included in our live transmission, in the transcript and in any future use of the recording. You can replay the call and view the transcript on the Microsoft Investor Relations website until July 19, 2017. During this call, we will be making forward-looking statements which are predictions, projections or other statements about future events. These statements are based on current expectations and assumptions that are subject to risks and uncertainties. Actual results could materially differ because of factors discussed in today's earnings press release, in the comments made during this conference call and in the Risk Factors section of our Form 10-K, Form 10-Q and other reports and filings with the Securities and Exchange Commission. We do not undertake any duty to update any forward-looking statement. And with that, I'll turn the call over to Satya.
Satya Nadella:
Thank you, Chris, and to everyone on the call for joining. I want to thank all the Microsoft team members and partners who contributed to a successful year. We are proud of what we achieved and particularly how we are positioned for new growth. Today, Amy and I will share our fourth quarter results and our perspective on the year ahead.
We delivered $22.6 billion in revenue this quarter, an increase of 5% for the quarter in constant currency. This past year was a pivotal one in both our transformation and in our partnerships with customers who are also driving their own digital transformation. Our progress is best captured in the results of our 3 ambitions, starting with Productivity and Business Process. In a world of infinite information but finite attention and time, we aim to change the nature of work with digital technology. In pursuit of this ambition, we continue to add value to our products, grow usage and increase our addressable market. Along these lines, let me start with Office 365 and then move to Dynamics 365. In the last quarter, we advanced our collaboration tools. We launched Microsoft Planner, which helps teams manage operations as well as Skype meetings, which is aimed at helping small businesses collaborate. In June, we further strengthened our security value proposition with the release of Advanced Security Management. Lastly, we continue to add intelligence and machine learning to Office to help people automate their tasks and glean insights from data. These advancements help to drive increased usage across enterprises, small and medium businesses and consumers. In the enterprise, Office 365 commercial seats grew 45% year-over-year, and revenue grew 59% in constant currency. Also, 70% of our Office Enterprise Agreement renewals are in the cloud. Innovative companies like Facebook, HERSHEY'S, Discovery Communications, Cushman & Wakefield, all adopted Office 365 and now see how transformative this service can be for their own business. We are enthusiastic about the early feedback and growth opportunity from companies using our newly released Office 365 E5, which includes powerful security controls, advanced analytics and cloud voice. These customers tell us that they love the simplification that comes with standardizing across all of our productivity workloads. We see momentum in small and medium businesses, with a growing number of partners selling Office 365, now up to nearly 90,000, a 25% increase year-over-year. We continue to grab share and adding over 50,000 customers each month for 28 consecutive months. We also see momentum amongst consumers with now more than 23 million Office 365 subscribers. Across segments, customers increasingly experience the power of Office on their iOS and Android mobile devices. In fact, we now have more than 50 million iOS and Android monthly active devices, up more than 4x over last year. Now let's talk about progress with the other pillar of this ambition, Dynamics 365. We're removing any impedance that exists within productivity, collaboration and business process. This month, we took a major step forward with the introduction of Microsoft Dynamics 365 and Microsoft AppSource. Dynamics 365 provides business users with purpose-built SaaS applications. These applications have intelligence built in. They integrate deeply with communications and collaboration capabilities of Office 365. Dynamics 365, along with AppSource and our rich application platform, introduces a disruptive and customer-centric business model, so customers can build what they want and use just the capabilities they need. The launch of Dynamics 365 builds on the momentum we're already seeing in this business. Customers around the globe are harnessing the power of Dynamics in their own transformation, including 24 Hour Fitness and AccuWeather. Overall, Dynamics now has nearly 10 million monthly paid feeds, up more than 20% year-over-year, and Q4 billings grew more than 20% year-over-year. Overall, business processes represent an enormous addressable market projected to be more than 100 billion by 2020. It's a market we are increasingly focused on, and I believe we are poised with both Dynamics 365 and Microsoft AppSource to grow and drive opportunity for our partners. Across Office 365 and Dynamics 365, developers increasingly see the opportunity to build innovative apps and experiences with the Microsoft Graph, and we now have over 27,000 apps connected to it. Microsoft AppSource will be a new way for developers to offer their services and reach customers worldwide. Lastly, with Office 365 and Dynamics 365, we have the opportunity to connect the world's professional cloud and the world's professional network with our pending LinkedIn deal. Overall, the Microsoft Cloud is winning significant customer support. With more than $12 billion in commercial cloud annualized revenue run rate, we're on track to achieve our goal of $20 billion in fiscal year '18. Also, nearly 60% of the Fortune 500 companies have at least 3 of our cloud offerings, and we continue to grow our annuity mix of our business. In fact, commercial annuity mix increased year-over-year to 83%.
Now let's get into the specifics of the Intelligent Cloud, an area of massive opportunity as we are clearly one of the 2 enterprise cloud leaders. Companies looking to digitally transform need a trusted cloud partner and turned to Microsoft. As a result, Azure revenue and usage again grew by more than 100% this quarter. We see customers choose Microsoft for 3 reasons:
they want a cloud provider that offer solutions that reflect the realities of today's world and their enterprise great needs; they want higher-level services to drive digital transformation; and they want a cloud open to developers of all types.
Let me expand on each. To start, a wide variety of customers turn to Azure because of their specific real-world needs. Multinationals choose us because we are the only hybrid and hyperscale cloud spanning multiple jurisdictions. We cover more countries and regions than any other cloud provider, from North America to Asia to Europe to Latin America. Our cloud respects data sovereignty and makes it possible for an enterprise application to work across these regions and jurisdictions. More than 80% of the world's largest banks are Azure customers because of our leadership support for regulatory requirements, advanced security and commitment to privacy. Large ISVs like SAP and Citrix as well as startups like Sprinklr, also choose Azure because of our global reach and our broad set of platform services. Last week, GE announced it will adopt our cloud for its IoT approach. Next, Azure customers also value our unique higher-level services. Now at 33,000, we nearly doubled in 1 year the number of companies worldwide that have selected our Enterprise Mobility solutions. The Dow Chemical Company leverages EMS along with Azure, Office 365 and Dynamics to give its thousands of employees secure, real-time access to data and apps from anywhere. Just yesterday, we announced Boeing will use Azure IoT Suite and Cortana Intelligence to drive digital transformation in commercial aviation with connected airline systems optimization, predictive maintenance and much more. This builds on great momentum in IoT, including our work with Rolls-Royce, Schneider Electric and others. This is great progress, but our ambitions are set even higher. Our Intelligent Cloud also enables cognitive services. Cortana Intelligence Suite offers machine learning capabilities and advanced predictive analytics. Customers like Jabil Circuit, Fruit of the Loom, Land O'Lakes, Liebherr, already realize the benefits of these new capabilities. Lastly, central to our Intelligent Cloud ambition is providing developers with the tools and capabilities they need to build apps and services for the platforms and devices of their choice. The new Azure Container Service as well as .NET Core 1.0 for open source and our ongoing work with companies such as Red Hat, Docker, Mesosphere, reflects significant progress on this front. We continue to see traction from open source with nearly 1/3 of customer virtual machines on Azure running Linux. On the server side, premium server revenue grew double-digits in constant currency year-over-year. New SQL Server 2016 helps us expand into new markets with built-in advanced analytics and unparalleled performance. More than 15,000 customers, including over 50% of the Fortune 500 have registered for the private preview of SQL Server for Linux. And we're not slowing down. We will launch Windows Server 2016 and Systems Server 2016 later this year. Now let's talk about the progress in More Personal Computing. We have increased Windows 10 monthly active devices, and they're now at more than 350 million. This is the fastest adoption rate of any prior Windows release. While we are proud of these results, given changes to our Phone plan, we changed how we will assess progress. Going forward, we will track progress by regularly reporting the growth of Windows 10 monthly active devices in addition to progress on 3 aspects of our Windows strategy. First, deliver more value and innovation, particularly for enterprise customers. Second, grow new monetization through services across a unified Windows platform. Third, innovating new device categories in partnership with our OEMs. Let me walk through each. We continue to pursue our goal of moving people from needing Windows to choosing Windows to loving Windows. In 2 weeks, we will launch Windows 10 Anniversary Update, which takes a significant step up in security. We are also extending Windows Hello to support apps and websites and delivering a range of new features like Windows Ink and updates to Microsoft Edge. We expect these advances will drive increased adoption of Windows 10, particularly in the enterprise in the coming year. We already have strong traction with over 96% of our enterprise customers piloting Windows 10. Next, as we grow our installed base and engagement, we generate more opportunity for Microsoft and our ecosystem. Bing profitability continues to grow with greater than 40% of the search revenue in June from Windows 10 devices. Bing PC query share in the United States approached 22% this quarter, not including volume from AOL and Yahoo!. The Cortana search box has over 100 million monthly active users, with 8 billion questions asked to date. We continue to drive growth in gaming by connecting fans on Xbox LIVE across Windows 10, iOS and Android. Just this quarter, we launched our Minecraft Realms subscription on Android and iOS. Overall, engagement on Xbox LIVE is at record levels with more than 49 million monthly active users, up 33% year-over-year. At E3, we announced our biggest lineup of exclusive games ever for Xbox One and Windows 10 PCs. And we announced Xbox Play Anywhere titles where gamers can buy a game once and play it on both their Windows 10 PC and Xbox One. We also announced 2 new members of the Xbox One console family, the Xbox One S and Project Scorpio. The Windows store continues to grow with new universal Windows apps like Bank of America, Roku, SiriusXM, Instagram, Facebook, Wine, Hulu and popular PC games like Quantum Break. Finally, we are innovating in new device categories in partnership with OEMs. Our hardware partners are embracing the new personal computing vision, with over 1,500 new devices designed to take advantage of Windows 10 innovations like Touch, Pen, Hello and better performance and power efficiency. Microsoft's family of Surface devices continues to drive category growth, and we are reaching more commercial customers of all sizes with the support of our channel partners. We recently announced new Surface enterprise initiatives with IBM and Booz Allen Hamilton to enable more customer segments. Also in the past year, we grew our commercial Surface partner channel from over 150 to over 10,000. Lastly, this quarter, more and more developers and enterprise customers got to experience 2 entirely new device categories from Microsoft Surface Hub and Microsoft HoloLens. While we are still in the early days of both of these devices, we have seen great traction with both enterprise customers and developers making us optimistic about future growth. In closing, I want to reflect on the opportunity ahead of us. Simply put, businesses will not just use digital technologies, but they will become digital companies. This generates enormous opportunity for Microsoft and our partners. We are the ones who can empower digital transformation across all industries, companies and geographies with our technology and platforms. With that, I'll hand it over to Amy to go through this quarter's results in greater detail and share our outlook. And I look forward to rejoining you after that to answer questions.
Amy Hood:
Thank you, Satya, and good afternoon, everyone. This quarter, revenue was $22.6 billion, up 2% and 5% in constant currency. Gross margin was flat but up 4% in constant currency. Operating income this quarter declined by 3% and grew 6% in constant currency. And earnings per share were $0.69, increasing 11% year-over-year or 27% in constant currency.
Across most markets, our execution and results were generally as expected, with some strength in the U.S. But we did see additional softness in Brazil, the Middle East and Africa, which were impacted by macroeconomic headwinds. From a seasonality perspective, the fourth quarter is always an important one for our commercial business. Our results were strong as our sales teams led with our cloud offers. Healthy renewal helped to drive double-digit annuity performance in constant currency. Our total annuity mix reached 83%, up 1 point year-over-year. While our commercial cloud continued to drive a higher annuity mix overall, we also had better-than-expected transactional revenue performance as products like Office 2016 and SQL Server 2016 generated more deal volume. The dollar volume of expiring enterprise agreements was smaller this quarter than last year. On that base, our commercial bookings increased 4% in constant currency, driven by customer preference for our cloud offers. Commercial unearned revenue slightly beat our expectations at $24.6 billion or 8% growth in constant currency. Our contracted not billed balance exceeded $25.5 billion. As Satya called out earlier, our commercial cloud annualized revenue rate exceeded $12.1 billion, growing more than 50% year-over-year. Additionally, more than 70% of customers who signed Enterprise Agreements this quarter attached cloud offerings. Our commercial cloud gross margin was 42%, declining year-over-year, driven by investments for cloud capacity, deployment and support. Now let's turn to company gross margin performance. We were above our COGS expectations due to approximately $200 million of inventory adjustments from the change in our Phone Hardware business. And, as expected, our mix of cloud services revenue continued to increase, resulting in gross margin percentage declines in the Productivity and Business Processes and Intelligent Cloud segments. Importantly, gross margin dollars expanded year-over-year in constant currency. In Q4, the FX impact on total and segment level revenue was in line with expectations. FX had a 3-point negative impact on Productivity and Business Processes and Intelligent Cloud results and a 2-point negative impact on More Personal Computing results. As we've noted in previous quarters, we're not able to provide constant-currency impact at the segment level for operating expenses and, therefore, segment operating income. This quarter, total operating expenses grew 1% in constant currency, above our expectations due to legal settlements and revenue-driven sales cost. At the company level, our operating income grew 6% in constant currency as FX had a 9-point impact on our results. Now let's turn to each segment. This quarter, our Productivity and Business Processes segment delivered results above our expectations, with nearly $7 billion in revenue, an increase of 5% and 8% in constant currency. In Office Commercial, revenue increased by 5% and 9% in constant currency as Office 365 growth outpaced the shift from our on-premises business. Our seat growth was driven by broad-based momentum across commercial customers of all sizes. While we generally expect transactional purchasing to continue to decline, results across all products came in higher-than-anticipated this quarter. Office consumer revenue increased 19% and 18% in constant currency, outperforming the consumer PC market, driven by seat growth, recurring subscription revenue and 6 points of growth from Japan, which had a particularly weak quarter a year ago. And our Dynamics business grew 6%, up 7% in constant currency with strong billings and seat growth. Segment gross margin dollars were flat and up 4% in constant currency. The gross margin percentage declined on a higher cloud revenue mix within the segment, coupled with an increase in cloud investments. Operating expenses grew 6% from investments in commercial cloud sales programs and engineering. As a result, operating income declined 5%. The Intelligent Cloud segment delivered slightly more than $6.7 billion in revenue, growing 7% and 10% in constant currency. Demand and use of our hybrid cloud offerings led to another quarter of double-digit annuity revenue growth within server products and cloud services, partially offset by a decline in our transactional on-premises server business. Enterprise services revenue grew 12%, 14% in constant currency, as customer demand for Windows Server 2003 and the support agreement and premier services continued this quarter. Gross margin dollars grew 1% and 5% in constant currency, and gross margin percentages declined as cloud mix accelerated. This quarter, operating income declined 17%, driven by investment in sales resources and engineering. Now to our final segment, More Personal Computing. Revenue was $8.9 billion, down 4% and 2% in constant currency. First, our OEM results. Our total OEM business grew 11% this quarter outperforming the overall PC market, which was better than we expected in most markets, including the U.S., the U.K. and Germany, partially offset by incremental weakness in India and Russia. OEM non-Pro revenue increased 27% and, similar to last quarter, was driven by a higher mix of premium devices. OEM Pro revenue grew 2%, reflecting a stabilizing commercial PC market and a higher mix of business PCs sold with Windows Pro. Inventory, across both OEM Pro and non-Pro remained at normal levels. Windows volume licensing grew 3% and 9% in constant currency with ongoing annuity growth. IP licensing declined, impacted by both a decrease in total unit volume and lower revenue per unit. We continued to execute well in our search business this quarter. And as we committed, Bing was profitable for the full fiscal year, driven by increasing revenue per search and search volume. As expected, devices revenue significantly decreased this quarter. Revenue declined 35%, also 35% in constant currency, due to Phone, where revenue declined 70% in constant currency. Surface revenue increased 9% in constant currency as Surface Pro 4 and Surface Book growth was partially offset by unit declines in our prior-generation Surface 3. And in gaming, revenue declined 9% or 8% in constant currency, driven by lower Xbox 360 unit volume and reduced Xbox One pricing. Our overall gaming ecosystem showed healthy growth with 49 million monthly active Xbox LIVE users or a 33% increase and 4% Xbox LIVE revenue growth. Segment gross margin dollars declined 3%, or roughly flat in constant currency, as decreases due to Xbox consoles and the Phone inventory adjustment were partially offset by our OEM and search results. Operating expenses decreased this quarter by 13% based primarily on reduced Phone spend and the transition of display advertising sales to AOL, resulting in segment operating income growth of 59%. Now back to our overall company results. We invested $3.1 billion in capital expenditures, consistent with our plan for accelerated investment as we added both commercial and consumer global cloud capacity to meet near-term and longer-term customer demand. During the quarter, we continued to rebalance our investment portfolio, which resulted in other income and expense of $267 million from net recognized gains on investments, partially offset by interest expense. Our non-GAAP effective tax rate was 15% this quarter, lower than we expected. Our income tax expense reflected a favorable mix between U.S. and foreign currencies, as well as benefits associated with distributions from foreign affiliates. This quarter, we returned $6.4 billion to shareholders through stock repurchases and dividends. Before turning to next quarter's outlook, I want to share our view on the shape of next fiscal year. My commentary, both on the year and next quarter, does not include LinkedIn. However, we still expect the transaction to close in the second quarter. For the full year, we expect the FX impact to lessen throughout the year, assuming current rates remain stable. In H1, we expect the total impact of 1 point, reducing to 0 in H2. The fundamentals of our commercial business remain strong, and we anticipate that cloud services and healthy renewals will continue to drive high annuity mix. As I've noted before, our Commercial transactional business is influenced by different dynamics. Most important, it's impacted by a structural transition to the cloud across all workloads, but it's also more sensitive to overall macroeconomic conditions and changes in corporate budgets. We expect volatility as we saw in both Q3 and Q4 this year to continue in the next fiscal year. Before discussing our total company gross margin expectations, let me first address commercial cloud gross margin. We expect the commercial cloud gross margin percentage and dollars to materially improve next fiscal year. We have invested heavily to build share, expand geographically and ensure world-class support and reliability for our commercial customers. Going forward, we expect those investments to provide benefits of scale. We also anticipate our cloud capital expenditure growth curve will slow. Given seasonality and revenue mix, commercial cloud gross margin will see variability quarter-to-quarter but an overall trend of material improvement. At the company level, at each cloud service continues to grow and improve its gross margin percentage, our company gross margin should only decline roughly 1 point in FY '17. We now expect our full-year operating expense will be $31.1 billion to $31.4 billion, as we continue to prioritize spend on strategic growth opportunities.
Lastly, our effective tax rate. Our tax rate is impacted by 3 factors:
the proportion of services revenue versus licensing revenue; the geographic mix of revenue; and the timing of equity vests. As our cloud continues to gain momentum, we expect our tax rate to increase. With quarterly variability based on these factors, we anticipate our non-GAAP tax rate to be 20% for the full year, plus or minus 2 points.
Now to the outlook for the next quarter. Based on current currency rates and forecasted geographic mix of revenue, we expect 2 points of negative impact on total revenue in Q1. By segment, the negative impact is 2 points in Productivity and Business Process, 2 points in Intelligent Cloud and 1 point in More Personal Computing. We expect commercial unearned revenue to be within the range of $21.8 billion to $22 billion, in line with historic seasonality. In Productivity and Business Process, we expect revenue to be $6.4 billion to $6.6 billion. We will continue to grow our installed base and drive premium mix through offers like Office 365 E5. We anticipate continued transactional decline as customer migration to the cloud accelerates. In our consumer business, we will outpace the consumer PC market. But the benefit from Japan's improved results over a weak prior period and the benefit from last year's Office 2016 launch are not expected to repeat. For Intelligent Cloud, we expect revenue between $6.1 billion and $6.3 billion, driven by continued annuity strength across Azure and our hybrid cloud offerings, offset by ongoing declines in our transactional on-premises server business and moderating growth from support agreement and enterprise services. In More Personal Computing, we expect revenue between $8.7 billion and $9 billion. We anticipate that our OEM revenue will be more in line with overall PC market trends. Devices revenue will decline again from more actions in Phone. Gaming revenue will be driven by the same factors as in Q4. And in search, we expect Bing's growth trajectory to continue. We expect COGS to be $7.5 billion to $7.6 billion with variability due to device sales. We expect operating expenses between $7.35 billion and $7.45 billion. We expect other income and expenses to be approximately 0 as realized gains on investment should offset debt expense. And with that, Chris, let's go to Q&A.
Chris Suh:
Thanks, Amy. We'll move now to the Q&A section. Operator, can you please repeat your instructions.
Operator:
[Operator Instructions] Our first question comes from the line of Keith Weiss with Morgan Stanley.
Keith Weiss:
I wanted to dig into Azure. I may have one question for Satya and one question for Amy. Satya, you mentioned the Boeing agreement. What was interesting about that is not just a large company moving significant workloads onto Azure, but from my reading, it sounds like there's a distribution side to this agreement that you guys are going to help them distribute some of those applications on a going forward basis. I was wondering if you could touch a little bit on that. Is that a onetime thing? Or is that something that you look to do more often with some of these large companies, moving workloads onto Azure? And then for Amy, thank you for the additional detail on sort of the cloud risk margin profile on a going-forward basis. When we dig into just Azure, you said in the past that you sort of -- you expect to match the gross margin profile of what we're seeing in Amazon Web Services. Does that commentary still hold? And maybe you could give us a sort of mark-to-market on how you're doing in terms of matching up Azure's gross margin profile to what you're seeing from your top competitor there?
Satya Nadella:
Thanks, Keith, for those questions. So let me start on the first one. You're absolutely right that one of the phenomena now is that pretty much anyone who is a customer of Azure is also, in some form, an ISV, and that's no longer just limited to people who are "in the classic tech industry" or the software business. That's the same case with GE, it's the same case with Boeing, it's the same case with Schneider Electric or ABB or any one of the customers we are working with, because they all are taking some of their assets and converting them into SaaS applications on Azure. And that's something that we will, in fact, have distribution agreements with. And AppSource, it's a pretty major announcement for us because we essentially created, for SaaS applications and infrastructure applications, a way to distribute their applications through us and our channel. And I think it makes, in fact, our cloud more attractive to many of them because of that. So we look for -- I think going forward, we will -- you'll look to see -- or you'll see us do much more of this with many other customers of ours.
Amy Hood:
And to your question on Azure gross margin specifically and how we think about that in comparison. Let me first say the additional color I gave in terms of comments, in terms of material improvement, clearly also apply to our Azure portfolio as well. We're encouraged by the improvements we've seen year-over-year, and we do expect a material improvement in FY '17, both from the benefits of scale and the investments we've made, but importantly also, in the revenue trajectory we're seeing and the makeup of that revenue. Boeing's agreement is one such agreement in terms of embedding a sort of premium service at a premium gross margin. We signed many of those this quarter that we feel quite good about. We -- I think I have a strong line of sight to AWS' margin profile and still feel good about the progress we're making not just on the workloads that are relevant, apples-to-apples with Azure, but also in our broader cloud portfolio and our ability to have very healthy margins across Dynamics 365 as well as Office 365 in conjunction with many of the innovations we're doing across Azure. So while I am focused on both the workload improvement, I'm also focused on what's possible across the entirety of the cloud. Thanks, Keith.
Operator:
Our next question comes from the line of Karl Keirstead with Deutsche Bank.
Karl Keirstead:
So Satya or Amy, last quarter, the stock was hit in part on a deceleration in your on-premise server product business. And I think your commentary around the transactional part of that suggested it softened a little bit. I think your tone on this call is a lot better around the transactional performance, and it looks like that business accelerated a little bit. Perhaps you could explain what changed in the course of the 3 months to make the transactional piece, at least, if I'm hearing you correctly, feel a little bit better.
Satya Nadella:
Yes. Let me start, and then Amy you can add to it. Overall, Karl, the focus for us is in what I would describe as this hyperscale plus hybrid approach when you think about the cloud approach, which is pretty unique to us. And the way we track progress is to see how is our annuity growth of our server business and how is our cloud growth. And if you look at this last quarter, we -- our annuity grew double digits and our cloud grew triple digits, and that's a pretty healthy growth rate and that's something that, by design, both in terms of the technical architecture as well as the traction we have in the marketplace and our sales efforts and so on, are playing out well and we are very bullish about that going forward. The transactional business is much more volatile because of the macro environment, IT budgets and also the secular shift to the cloud. The question again that gets asked is about the cannibalization. But if you look at Boeing or you look at any of the other examples that I talk about when it comes to the cloud, our servers never did what these customers are now doing in our cloud. So at a fundamental long-term secular basis, we have new growth, new workloads, and that's what we are focused on and that's a much bigger addressable market than anything our transactional server business had in the past.
Operator:
Our next question comes from the line of Brent Thill with UBS.
Brent Thill:
Amy, in Q3, the transactional business was weak, and you said that the business bounced back in Q4. Was that just a mere fact of you cleaning up some of the flip business? Or did you see additional strength on top of some of those closed transactions on the transactional business in Q4?
Amy Hood:
Thanks, Brent. I -- let me split your question into 2 components. The first thing really that I think Satya and I both focus on every quarter, every month is how much of our business are we continuing to shift to annuity and, specifically, to the cloud. We structure all of our motions at this company, from how we engineer to how we do our go-to-market to how we think about sales engagement to how we do our investments, fundamentally toward that long-term structural transition in the market. And so to your question on transactional performance, there were some deals that didn't get done in Q3 that got done in Q4. And there were some deals done in Q4 on the Office side with large companies that I'm thrilled by. But at the same time, we still will focus on those deals moving to the cloud over time. And so this volatility that we are going to see because of macro and because of budget constraints, especially on transactional, we will focus on because we expect excellent execution and have accountability to do that in the field. But our first priority every time is to make sure we are focused on annuity growth and digital transformation at our company, which is best done through that motion.
Brent Thill:
Just to be clear, Amy, in terms of the sales motion, are they incented more towards cloud versus transactional going into this year?
Amy Hood:
Yes.
Satya Nadella:
Absolutely.
Operator:
Our next question comes from the line of Heather Bellini with Goldman Sachs.
Heather Bellini:
Great. Satya, I had a question for you on Azure. I was just wondering if you could talk about the percentage of Azure revenue coming from ISVs. And then how do you see this helping you compete with AWS? And can you talk about why these partners may be choosing you over the competition?
Satya Nadella:
Sure. Let me take that second part in terms of what is our differentiation. And in my remarks, I sort of pointed out the couple of dimensions. But overall, I believe this hyperscale plus hybrid architecturally helps us a lot with enterprise customers because we meet them where the realities are today and also the digital transformation needs going forward. So that's one massive advantage we have. And the second area for us is also the nexus between what's happening in Office 365, Dynamics 365, AppSource and, in fact, this last quarter, some of the most strategic announcements were all around our application platform. At our Partner Conference, there was significant amount of excitement with the tools that we announced like Power Apps and Power BI, Azure Functions and Flow. These are tools that our developers and system integrators and solution partners will use in order to be able to customize applications around Azure. And so to me, that's another huge advantage and a competitive differentiation for us. And then, lastly, we have the best support for what I would say is the most open platform for all developers, not only is .NET first-class, but Linux is first-class, Java is first-class, Azure Container Service cuts across both containers running on Windows, running across Linux, so, again, speaks to the enterprise realities. So those would be the places where we are fairly differentiated, and that's what you see us gaining, both for enterprise customers and ISVs. The question you asked is an interesting one, which is if I had to sort of slice it by classic ISVs, it would be 1/3 or so of our revenue. But the thing that -- the first question that Keith asked is probably more indicative of what's happening, which is every customer is also an ISV. So every customer who starts off consuming Azure is also turning what is their IP in some -- most cases, into an ISV solution, which ultimately will even participate in AppSource. So at least the vision that we have is that every customer is a digital company that will have a digital IP component to it, and that we want to be able to partner with them in pretty unique ways.
Amy Hood:
And I would also add, Heather, the importance of the motion in our field organization and go-to-market with ISVs is incredibly high in terms of selling with and along with those ISVs, both making them successful and thereby helping us build very important scale through the platform. And we've seen a lot of improvement in the past 4 quarters on that front.
Operator:
Our next question comes from the line of the Mark Moerdler with Bernstein Research.
Mark Moerdler:
Amy, how much of the weakness in transactional has been caused by clients that otherwise would have bought a license now under annuity? In other words, are you driving the transactional weakness to some extent by driving the growth in on-prem? And then I have a quick follow-up for Satya.
Amy Hood:
It's probably not exactly how I would say it, Mark. I do believe that every conversation that we're having with customers is cloud-led. That cloud-led conversation and making a plan for customers to best change and perform their own business is certainly a far more in-depth one than on occasion is required by long-time transactional purchasers especially in Office, as an example, because what we're talking about now is really pivoting your business for the long-term. And so I'm sure there are examples where that has elongated the sales cycle for good reason, but I would generally point back to say that most of these are driven at the structural level, which is structurally, over time, on-premises transactional business will move to the cloud or to a hybrid structure through an annuity revenue stream. Now over any short-term period, the majority of what we have seen is really budget -- is either budget constraint, a macroeconomic economic change or people, to the question you've laid out, maybe in the midst of making their cloud transition plan and maybe that has elongated the sales cycle to an extent. But again, I don't view that as negative performance, I view that as a strategic relevance long-term inside of digital accounts.
Operator:
Our next question comes from the line of Walter Pritchard with Citi.
Walter Pritchard:
Amy, I'm wondering, you're seeing -- you saw very strong unearned revenue in the quarter, but I note that you saw contracted backlog that grew sequentially below what a typical June quarter does, and commercial bookings that were up about 4% off of a fairly easy comp. And I'm wondering if you could just help us understand the dynamics between -- in new and renewal signings that drove that combination of really strong unearned but somewhat weaker trends in the bookings.
Amy Hood:
Sure. Strong unearned, in particular, was actually better-than-expected Azure billings in the quarter that drove unearned above the high end of our guide. And I think we were quite pleased by that performance. In terms of C&B, that's the reference I made in my comments to the lower expiry base. Quarter-to-quarter and year-to-year, we just have different amounts of contracts expiring. And so this was one of our lower contract bases and was lower than a year ago. So the fact that we were able to grow on that low expiry base is actually very good structural performance.
Operator:
Our next question comes from the line of Raimo Lenschow with Barclays.
Raimo Lenschow:
Two questions on the Office side. First of all, you're obviously, really reaching the very large numbers in terms of the numbers of seats that you have. Can you talk a little bit about towards the seat growth because both for consumer and for commercial, it seemed to be coming down? Is that kind of the law of large numbers coming in? Or is there anything else? And then in Consumer Office, so the Consumer Office performance was very, very strong and almost needs to be stronger from transactions because otherwise, I don't get to the numbers. Can you talk a little bit about the source of the strength there?
Amy Hood:
Thanks, Raimo. Let me start with the Office Consumer question. We haven't had a chance to touch on that, and then we'll talk about commercial seat growth. You're right; the Office Consumer growth still has quite a bit of transactional business to it, even though we have moved. And you saw that growth of the subscriber base sort of materially. The growth in quarter versus our expectations was really 2 things that are transactionally focused. One, the PC market was a little better than we thought and, particularly, in developed markets, the PC growth was better than we thought. And developed markets are where we see the most transactional business with Consumer Office that impacts in quarter. So the strength from that outperformance or better market in consumer PCs in developed markets is a direct correlation to our performance in Office Consumer, and so that's how to think about that big delta. The other thing was Japan was a little better. And when Japan is better, it's why you also see the interesting relationship in constant currency. We have a lot of yen exposure in that segment, so the Japan performance being better also helped. And that is a purely -- it's more transactional than even our rest of world business. So you're right, Raimo, in terms of what impacted that number in quarter versus the underlying market dynamics. On commercial seats, listen, we're very proud of that big number -- growth number. But you're right; we're also getting a very big base. And so while we feel great about continuing to add seats at that type of rate, converting and adding net new into our installed base, you will see that growth rate come down just because the business is getting quite big.
Operator:
Our next question comes from the line of Gregg Moskowitz with Cowen and Company.
Gregg Moskowitz:
Amy, you spoke about a slowdown in the cloud CapEx growth curve in fiscal '17. I assume you're referring to the growth in absolute dollars moderating and not just the rate of change in percentage terms, but any additional color that you could provide on the company's CapEx requirements over the course of the next year would be appreciated.
Amy Hood:
Thanks, Gregg. You're right; my comments are more pivoted toward the absolute dollar amount, which is what I intend to focus on in my comments, so that's a good clarification, and thanks for asking. In terms of how we think about the absolute numbers, first, I should say, I think most people assume, and it is true to a certain extent, so much of this is the growth in our commercial businesses across Azure and Dynamics and Office 365, and that's true. But we're also seeing quite good growth in some of the consumer businesses, which also are built on our cloud infrastructure
Operator:
Our next question comes from the line of Ross MacMillan with RBC Capital Markets.
Ross MacMillan:
Amy, I had one on the same lines on CapEx, and I just wondered if you could provide some insights. We're at 26 data center regions today. I think you have 34 planned, so that would imply we're about 3/4 of the way through that spending cycle. But should we view 34 as a ceiling? Or is it possible that we could see further data center regions built out beyond that 34? And then I had one follow-up.
Satya Nadella:
Sure. Let me start, and then, Amy, you can add to this. In some sense, Ross, you're sort of trying to ask us to project forward and say what is the legitimate digital security and digital sovereignty needs of all the different types of businesses that we want to serve using the cloud all over the world. The position that we have taken is that we want to serve customers where they are and not assume some very simplistically that, that digital sovereignty needs of customers can be met out of a fewer data center approach because, right now, given the secular trend to move to the cloud across all of the regulated industries across the globe, we think it's wiser for us and our investors long-term to be able to meet them where they are. And that's what you see us. We were the only cloud that operates in China under Chinese law; the only cloud that operates in Germany under German law. And these are very critical competitive advantages to us. And so we will track that, and we will be very demand-driven. So there is -- in this case, we're not taking these positions of which regions to open and where to open them well in advance of our demand. If anything, I think our cycle times have significantly come down, so it will be demand-driven. But I don't want to essentially put a cap because if the opportunity arises, and for us it's a high ROI decision to open a new region, we will do so.
Amy Hood:
And I would add, in addition to the number of regions, which Satya is talking about, it's also the capacity inside a region. Much of our spend is, as you note, on some of the infrastructure to put in place when you pick a location. The rest of it is continuing to build out in that location the number of servers and networking equipment required. So there's really 2 components. And I think Satya talked about why you would enter a region, and it's ROI and there's also their correlation to how many servers and that spend and pace over time based on demand.
Ross MacMillan:
Maybe just one quick follow-up, the server products business that Karl talked about did rebound this quarter, and I think it was up about 4% constant currency for the year. I know you're not guiding to that number specifically, and you talked about potential volatility. But is there any sort of range of outcomes that you're thinking about for that business? Will it grow? Is it not clear that it will grow? I'd just love any additional color there.
Amy Hood:
In terms of server products and services, I tend to think of it as the all-up growth. It's really about growing the cloud, growing the hybrid and then whatever happens in the transactional business happens. And we -- I'm very proud, actually, of the growth this quarter. I think our guide for Q1, given some of the headwinds we expect in terms of support agreements that we talked about in enterprise services, continues to expect very healthy double-digit annuity growth, driven fundamentally by Azure in that segment.
Operator:
Our next question comes from the line of Michael Turits with Raymond James.
Michael Turits:
Satya, around the LinkedIn announcement, there was a lot of discussion about some of the opportunities to use the assets and information there to help build your HCM and CRM capabilities. And then we fairly shortly afterwards got the announcement of Dynamics 365 and AppSource. So maybe given the amount of discussion here, you could comment on the evolution of the strategy and your thought process around broad enterprise application.
Satya Nadella:
Thanks for that question. So I sort of look at what we are doing with Office 365, Dynamics 365, AppSource, LinkedIn as all being part of one strategy. So the move to the cloud for our customers and for us is not just about a new way of delivering the same value just to the service. It's really the transformation from having applications that are silos to becoming more services in the cloud where you can reason about the activity and the data underneath these services to benefit the customers who are using these services. So that's what this notion of a graph represents. So when somebody moves to Office 365, their graph, their people, their relationships with other people inside the organization, their work artifacts all move to the cloud. You can connect them with all the business process data that's in Dynamics 365. But not just in Dynamics 365, but all the applications in AppSource because business process will always be a much more fragmented market as opposed to just one market share leader by industry, by vertical, by country. And so that's our strategy there. And now the professional cloud or the professional network helps usage across all of that professional usage. Whether it's in Office 365 or whether you are a salesperson using any application related to sales, you want your professional network there. Of course, it's relevant in recruiting, it's relevant in training, it's relevant in marketing. So that's really our strategy with LinkedIn as the professional network meeting the professional cloud. And so you're right to point out that these are all part of one overarching strategy and, ultimately, it's about adding value to customers.
Chris Suh:
Thanks so much. We'll have time for one more question, please.
Operator:
Our final question comes from the line of Mark Murphy with JPMorgan.
Mark Murphy:
Yes. So Satya, we noticed Office 365 commercial seat growth of 45% produced Office 365 commercial revenue growth of 59% in constant currency, so a favorable spread of about 14 points, suggesting ASP growth. I'm wondering if you could help us understand the drivers, both now and into the future, particularly in terms of the initial response to the E5 plan and also, which products you think are driving the strength as you consider across Exchange, Skype for Business, Power BI, Yammer, SharePoint, et cetera.
Satya Nadella:
Yes. Let me start. And, Amy, you can add to it. Overall, I would say, even in this last year, even just a broader spread of E3 has driven a lot of the growth. And then, of course, we are very excited about E5, but they're very, very early days of E5. And E5 value proposition across all 3 of the areas, whether it's cloud voice or analytics or security, are all 3 massive areas for us. And I would say, if anything, the initial data from customers around security is very -- is gaining a lot of traction. But we're -- at the same time, one of the things that customers are looking for is making an enterprise-wide architectural decision across all of the workloads. So E3, E5 and higher penetration of this is what's going to drive ASP growth. And you will look to -- you can see -- you'll see us add more value to these packages as time goes on as well because our R&D is focused on that, which is how do we take these buckets of value creation and reinforce them with all of the future R&D as well.
Chris Suh:
Thanks, Mark. So that wraps up the Q&A portion of today's earnings call. We look forward to seeing many of you in the coming months at various investor conferences. For those unable to attend in person, these events will be webcast, and you can follow our comments at the Microsoft Investor Relations website. Please contact us if you need any additional details, and thank you for joining us today.
Amy Hood:
Thanks, all.
Satya Nadella:
Thank you.
Operator:
This concludes today's teleconference. You may disconnect your lines at this time. Thank you for your participation, and have a wonderful day.
Operator:
Welcome to Microsoft's Third Quarter Fiscal Year 2016 Earnings Call. [Operator Instructions] As a reminder, this conference is being recorded. I would like to turn the call over to Chris Suh, General Manager of Investor Relations. Chris, please proceed.
Chris Suh:
Thank you. Good afternoon, and thank you for joining us today. On the call with me today are Satya Nadella, Chief Executive Officer; Amy Hood, Chief Financial Officer; Frank Brod, Chief Accounting Officer; and John Seethoff, Deputy General Counsel and Corporate Secretary.
On our website, microsoft.com/investor, you could find our earnings press release and financial summary slide deck, which is intended to supplement our prepared remarks during today's call and provide the reconciliation of differences between GAAP and non-GAAP financial measures. Unless otherwise specified, we will refer to non-GAAP metrics on the call. The non-GAAP measures exclude the net impact from revenue deferrals and the impact of integration and restructuring charges. The non-GAAP financial measures provided should not be considered as a substitute for or superior to the measures of financial performance prepared in accordance with GAAP. They are included as additional clarifying items to aid investors in further understanding the company's third quarter performance in addition to the impact that these items and events had on the financial results. All growth comparisons we make on the call relate to the corresponding period of last year, unless otherwise noted. We also provide growth rates in constant currency when available as a framework for assessing how our underlying businesses performed, excluding the effect of foreign currency rate fluctuations. At the segment level, we provide constant currency growth for both revenue and gross margin. However, due to recent change to our external reporting segments, we aren't able to provide segment-level constant currency operating expense growth and consequently, cannot derive constant currency segment operating income either. We do provide constant currency operating expense and operating income growth at the company-wide level. Please note that in the third quarter of fiscal 2016, we adopted a new standard issued by the FASB that made certain changes to accounting for stock-based compensation. One of the more significant changes required that excess tax benefits and deficiencies be recorded as part of income tax expense rather than as part of additional paid-in capital. Adoption of the new guidance requires us to reflect adjustments as of July 1, 2015, and hence, impacts our previously reported quarterly results for fiscal 2016. You can find additional information in the financial summary slide deck and in our 10-Q filing. We will post our prepared remarks to our website immediately following the call until the complete transcript is available. Today's call is being webcast live and recorded. If you ask the question, it will be included in our live transmission, in the transcript and in any future use of the recording. You can replay the call and view the transcript on the Microsoft Investor Relations website until April 21, 2017. During this call, we will be making forward-looking statements, which are predictions, projections or other statements about future events. These statements are based on current expectations and assumptions that are subject to risks and uncertainties. Actual results could materially differ because of factors discussed in today's earnings press release, in the comments made during this conference call and in the Risk Factors section of our Form 10-K, Form 10-Q and other reports and filings with the Securities and Exchange Commission. We do not undertake any duty to update any forward-looking statement. And with that, I'll turn the call over to Satya.
Satya Nadella:
Thank you, Chris, and thanks to everyone on the phone for joining. Overall, we had a solid quarter. Amy and I look forward to sharing more about the results and what's ahead.
We delivered $22.1 billion in revenue, with an operating income of $6.8 billion. We exceeded $10 billion in commercial cloud annualized revenue run rate. We are halfway to our FY '18 goal of $20 billion. This quarter, we surpassed 270 million monthly active devices running Windows 10. We're proud of our progress and look forward to making more as enterprise deployments accelerate. Now let's get to the specifics of each of our 3 segments, starting with Productivity and Business Process. We set out to reinvent Productivity and Business Process because we believe that people should get more out of every moment, and organizations should be able to reach new levels of effectiveness.
This approach is opening up new growth opportunity for Microsoft in 3 ways:
We can reach more users, enter new markets and build a developer platform. Let me talk through each. First, we are reaching new users and strengthening our productivity platform. Consumer subscriptions of Office grew to more than 22 million. Devices with our mobile apps grew approximately 4x year-over-year. Commercial Office 365 customers surpassed 70 million monthly active users and we grew seats by 57%.
Second, we are expanding into new markets such as security, analytics and cloud voice where we see an opportunity and where we can differentiate. For example, the cybersecurity market is expanding rapidly and it's a place where we have unique capabilities like Advanced Threat Protection, cloud app security and advanced e-discovery. This combination drove a 35% quarter-over-quarter growth of monthly active users of our premium information protection services in Office 365. A key driver of this growth is our new premium Office 365 Suite, E5. Lastly, we're making Office 365 more than a world-class productivity and communication service. It's becoming a growing platform for developers. There is an incredible amount of value developers can deliver by harnessing the data in this platform. It can be as simple as Starbucks enabling somebody to e-mail a cup of coffee or it can be as sophisticated a doc you signed, streamlining processes for digital signatures based on the understanding of people's availability and organizational hierarchy. We continue to make advances in our developer platform by expanding Microsoft Graph APIs and opening Skype to developers. This is generating developer momentum. In fact, active apps calling on Microsoft Graph APIs are up month-over-month. In business process application, our Dynamics product line is expanding to include new scenarios such as IoT field service, customer self-service and built-in business intelligence and advanced analytics. For example, Ecolab uses CRM Online with Azure IoT not only to help their customers use water systems more efficiently but also to predict equipment failure and direct field engineers to respond. And Just Eat in the U.K. uses Dynamics AX to make it easy for millions of people to order food for takeouts online. These scenarios are driving new growth. Dynamics CRM Online speeds to more than double this quarter, with over 80% of our new CRM customers deploying in the cloud. We grew Dynamics AX revenue double digits. Now let's move to the Intelligent Cloud segment. The cloud is being built into every organization's quest to optimize and grow. With our results this quarter, it remains clear we're 1 of the 2 leaders in this market. Azure revenue increased 120% in constant currency, with revenue from premium services growing triple-digit for the seventh consecutive quarter.
We are innovating in new areas to help organizations digitally transform. We are expanding our competitive strength in hybrid computing. We're generating opportunity for developers and partners. To start, we added more differentiation to high-value services in Azure this quarter in 3 areas that are top of mind for our customers:
artificial intelligence, IoT and business analytics.
We expanded Cortana Intelligence Suite, our Big Data and analytics service that transforms data into predictions and intelligent action. It now includes over 20 cognitive services ranging from object and emotion recognition to text and linguistic analysis. The IoT market is expanding as companies look to deliver new services and value. Our new Azure IoT Suite streamlines the process of building IoT applications and acts as the hub for managing and monitoring millions of assets. Each week, more than 2 trillion IoT messages are processed by Azure. And analytics is another rapidly growing market, where Power BI has more than 200,000 customers and 5 million users. Companies like Toyota, BMW, Johnson Controls are all using Cortana Intelligence Suite, Azure IoT and Power BI to transform themselves as well as their industry. Siemens is also using Azure to connect and analyze data for medical imaging systems around the world, helping provide us in their effort to transform health care. We're the only cloud provider that helps companies embrace the cloud on their own term. And we continue to innovate in areas that make it easier for our customers, including the recently released preview of Azure Stack and by bringing SQL Server to Linux. A critical part of this flexibility is giving customers tools to secure their data wherever it is, on-premise, in the cloud and across all their devices. We continue to grow in this market, with Enterprise Mobility Suite customers more than doubling to over 27,000. This is 3 consecutive quarters of triple-digit customer growth. This growth is driven by strong adoption across cloud services. For example, more than 1/3 of our Office 365 enterprise suite installed base has also purchased Enterprise Mobility services. And as I said earlier, perhaps the biggest impact we can make is to empower developers. To this end, we are making Windows and Azure the very best environment for developers who want to build applications that run across multiple platforms. Our acquisition of Xamarin and the inclusion of Bash in Windows 10 will make it easier to build intelligent experiences and app that leverage our cloud and run natively on Windows, iOS and Android. We are excited to announce a build that we are making Xamarin freely available as part of Visual Studio. Now let's move to More Personal Computing segment. We are reinventing personal computers and personal computing for the mobile-first cloud-first world. In this world, what matters most is the mobility of a person's experience, not any one single device.
As I shared last quarter, we think about our strategy along 3 lines:
first, we will deliver more value and innovation, particularly for enterprise customer; second, we will grow new monetization through services across the unified Windows platform; third, we will innovate in new device categories in partnership with our OEMs.
First, let me talk through the innovation we are delivering that brings new levels of ease-of-use, trust productivity to Windows and specifically, more value to our enterprise customers. What we hear most frequently from these customers is how much they value the advanced productivity, security and device management capabilities in Windows 10. In fact, this is what led to one of the most security-conscious organizations in the world, United States Department of Defense, to upgrade all of their PCs and mobile devices to Windows 10 this year. We see this trend across our enterprise customers, with 83% of them in active pilots to date. We believe enterprise deployments will continue to drive up the over 270 million monthly active devices running Windows 10. The number of Windows 10 devices is twice that of Windows 7 over the same time period since launch. At build, we gave people more reasons to upgrade with the announcement of new features in ink and touch interfaces as well as Windows Hello biometric security and deeper integration with Cortana, all coming this summer with the Windows 10 anniversary update. Second, we're seeing new monetization through services across the Windows platform. Windows Store received more than 5 billion visits. We are excited about compelling new apps coming from Disney, Square Enix, Bank of America, King, Instagram and many others. We grew the number of universe of Windows app developers 60% this quarter. In search, developers have already built over 1,000 apps designed for Cortana. These new third-party experiences and the 6.3 billion questions people have asked are helping make Cortana smarter and driving search engagement. Over 35% of our search revenue last month came from Windows 10 devices. In gaming, monthly active users of Xbox LIVE grew 26% year-over-year, driven by the growth of Xbox One and Windows 10. Xbox One continues to outpace prior generations in both reach and engagement. At the same time, we continue to create synergies between Xbox One and Windows 10 devices. Bringing top Xbox One titles to Windows Store helped grow gaming hours on Windows 10 by 50% over last quarter. And starting this summer, universal Windows app will run on Xbox One, making it easy to build applications and games that work across devices. Third, we continue to innovate in new device categories in partnership with our OEM. We are pleased with the results from Surface this quarter. This is our second billion-dollar revenue quarter for Surface in a row, and it's the first outside of a holiday period. Revenue grew 61% in constant currency, driven by Surface Pro 4 and Surface Book. Certainly, consumers value these devices, but where we see the strongest momentum is through adoption in the commercial space, with particular strength in financial services, manufacturing and health care. Our OEM partners are also innovating in new device areas for consumers and business customers. In particular, they too are seeing growth in the 2-in-1 device category. As you can see, we think about renewing growth of Windows. We think broadly about where growth can come from. We see early signs of success in Windows driving increased engagement and monetization of services like search, store and gaming as well as new sources of revenue from Surface. As we build premium devices and premium categories, we're also stimulating demand across our entire ecosystem. Ultimately, the largest potential for Microsoft's growth will come through reinvention of personal computers and personal computing as well as the new platforms we create. This broader mobile-first cloud-first opportunity cuts across all of our financial segments and technology ambition. And this is what we shared with developers at Build and with business leaders at Envision a few weeks ago. I hope you have had the chance to watch these events as well. We're creating entirely new ways for people to interact with technology and also new ways for them to build technology. HoloLens developer kit is one such example. Organizations around the world like Volvo and NASA are using HoloLens to redefine what it means to build and explore and Case Western Universities redefining how students learn to be world-class surgeons. Conversational interface is another example. We envision a world where people will more naturally interact with their devices in the future through conversations. Imagine simply asking Cortana to book a hotel or being able to order a pizza through instant message in Skype. Conversations will be a new platform that every business, every app and every website will begin to embrace, and we're at the forefront driving this platform shift. We are building out cloud services and platform to enable every business across every industry to digitally transform themselves, and in turn, build their own capability to create more digital technology. Empowering people and organizations to thrive in this digital world is central to Microsoft's mission. I'm proud of our execution so far and what we have achieved, and I'm also grounded in the work ahead of us. With that, I'll hand over to Amy to go through this quarter's results in greater detail and share our outlook for the next quarter, and I look forward to rejoining you after that to answer questions.
Amy Hood:
Thank you, Satya, and good afternoon, everyone. This quarter, revenue was $22.1 billion, up 2% and up 5% in constant currency. Gross margin declined slightly, but was up 4% in constant currency. We grew operating income this quarter by 1% and 10% in constant currency, and earnings per share was $0.62, flat year-over-year and up 10% in constant currency. Our effective tax rate was 24%, higher than we anticipated, which impacted our EPS.
From a geographic perspective, our performance in most markets was as anticipated. However, Latin America, the Middle East and Africa were more unfavorable than we expected. In our commercial business, we continued to see healthy fundamentals, which led to a solid quarter of results. Commercial bookings increased 7%, up 9% in constant currency. Our total commercial annuity business had double-digit revenue growth in constant currency, and commercial annuity mix reached 86%, up 4 points year-over-year. Commercial unearned revenue grew to just under $18.8 billion, up 3% and 8% in constant currency, slightly below expectations due to a higher mix of contracts with more in-period recognition and some deal weakness in the geographic markets mentioned earlier. Our contracted not billed balance again exceeded $25 billion. Most important, as Satya mentioned earlier, our commercial cloud annualized revenue run rate surpassed $10 billion. This quarter, more than 65% of customers who signed enterprise agreements attached our commercial cloud offers, up 15 points from last year. Our customers continue to make long-term commitments based on our compelling road map. Our commercial cloud gross margin was 45% this quarter, declining year-over-year. This decrease was driven by a higher mix of Azure revenue, our ongoing investment in data center capacity and geographic expansion and the small FX headwind. As I mentioned last quarter, even as we are focused on gross margin improvement within each of our key cloud services, our total commercial cloud gross margin will reflect the dynamics of changing revenue mix and targeted investment. In Q3, the FX impact of 3 points on year-over-year revenue growth was generally in line with the guidance, as the recent weakening in the U.S. dollar created less than 1 point of impact overall and across segments. As Chris explained earlier, we're not able to provide constant currency impact at the segment level for operating expenses and therefore segment operating income. In general, FX had a favorable impact of 1 point on operating expenses at the total company level. As expected, our company gross margin percentage declined this quarter, driven by our accelerating mix of cloud services and our Intelligent Cloud and Productivity and Business Processes segment, offset by higher gross margin percentage performance from products within More Personal Computing. Now to our segment results. This quarter, our Productivity and Business Processes segment delivered in line with our expectations, with $6.5 billion in revenue, increasing 1% and 6% in constant currency, with higher annuity mix, offsetting lower transactional weakness results due to a weaker PC market. In Office commercial, revenue was flat and grew 7% in constant currency, driven by continued momentum in Office 365 with installed base growth across Office, Exchange, SharePoint and Skype workload. Our channel again expanded this quarter as more than 85,000 transacting partners sold Office 365 to small business customers. Office consumer revenue increased 3% and 6% in constant currency due to an increasing base of subscribers and recurring subscription revenue. And our Dynamics business grew 4%, up 9% in constant currency. We more than doubled CRM Online seats for the sixth consecutive quarter. Segment gross margin dollars declined 4%, up 1% in constant currency. As we've discussed, gross margin percentage declined on a higher cloud services revenue mix within the segment. Operating expenses decreased 1% even as we continued engineering investments in our Office 365 and Dynamics businesses and prioritized spend in growth areas like E5, security and voice capabilities. As a result, operating income declined 7%. The Intelligent Cloud segment delivered $6.1 billion in revenue, which grew 3% and 8% in constant currency, just at the low end of our guidance range. Our total server products and cloud services revenue was flat year-over-year and increased 5% in constant currency. Against the prior year comparable, we had 16% constant currency growth. This quarter, our enterprise server customers continued their commitment to our hybrid cloud platform offerings, which resulted in double-digit annuity revenue growth in constant currency, including over 100% growth in Azure. That growth was partially offset by a larger-than-expected decline in our transactional on-premise server business, which impacted the in-quarter results. Enterprise services continued to perform well, with 11% revenue growth or 15% in constant currency, driven by customer demand for our support services and solutions. Gross margin declined 2% and grew 3% in constant currency. Gross margin percentage declined as cloud mix accelerated, offsetting margin improvements in Azure and Enterprise services. In response to enterprise customer demand and to increase our share in the cloud market, we grew operating expenses by 13% through Azure-focused investments across engineering, additional sales and marketing capacity and the acquisition of Xamarin. This quarter, operating income declined 14%. Now to our final segment, More Personal Computing. Revenue exceeded our expectations at $9.5 billion, up 1% and 3% in constant currency. First, our OEM results. Our total OEM business declined 2% this quarter, outperforming the overall PC market, which was weaker than we expected. OEM non-Pro revenue increased 15%, driven primarily by a higher-than-expected mix of premium devices. OEM Pro revenue underperformed the commercial PC market, declining 11% due to the higher inventory level in Q2 that I mentioned in my last earnings commentary. Windows volume licensing grew 6% in constant currency, and IP licensing continued to decline, impacted by both a decrease in total unit volume and a higher mix of lower royalty units. As expected, devices revenue decreased this quarter. Revenue declined 11% or 9% in constant currency, primarily due to phone. Revenue declined 46% in constant currency. Additionally, sell-through of our Lumia products was weak, and we exited the quarter with relatively high channel inventory. As Satya mentioned, momentum in our Surface business continued as revenue increased 56% or 61% in constant currency with strong commercial and consumer demand for our service lineup. Overall, device gross margin dollars grew and gross margin percentage improved, primarily driven by a shift to our higher gross margin Surface portfolio. Our search business remained strong this quarter, with growth driven by higher revenue per search and higher search volume. We again had U.S. PC share growth and search continued to be profitable. In gaming, revenue grew 4% or 6% in constant currency, with continued progress in the monetization of our installed base. We saw higher revenue from Xbox LIVE, driven by both higher volumes of transaction and higher revenue per transaction as well as an increase in revenue from our gaming studios. As expected, Xbox hardware revenue declined, mainly driven by lower Xbox 360 consoles sold and lower Xbox One pricing. Segment gross margin increased 2% or 6% in constant currency, driven primarily by gross margin percentage improvements in devices and gaming. Operating expenses decreased 14%, primarily through our actions in phone and the transition of our display business to AOL. As a result, segment operating income grew 57%. Now back to our overall company results. As planned, we accelerated our data center and cloud services investments to meet growing global demand. This quarter, we invested $2.3 billion in total capital expenditures, including an increase of 65% year-over-year primarily for data centers and servers. Other income was negative $247 million, driven by interest expense and net losses on derivatives, partially offset by dividends, interest income and net recognized gains on investments. Our non-GAAP effective tax rate was 24%, higher than we expected, which reflected the changing mix of revenue across geographies as well as an accelerating shift in revenue from software licensing to cloud services. The rate for the quarter included a catch-up adjustment from Q1 and Q2, reflecting the new full year -- the new expected full year non-GAAP effective tax rate. This quarter, we returned $6.4 billion to shareholders through share repurchases and dividends. Now let's move to the outlook. First on FX. Consistent with our guidance last quarter, we still expect FX to negatively impact year-over-year growth in Q4 by 3 points. By segment, we expect 3 points of impact on Productivity and Business Processes, 3 points in Intelligent Cloud and 2 points in More Personal Computing. Second, our commercial business. Our commercial business will be on pace for continued strong annuity growth as both new and existing enterprise customers adopt and use our growing portfolio of cloud services. Even with projections of tightening global IT spend and currency headwinds, we expect commercial unearned revenue to be $24.3 billion to $24.5 billion, in line with historic seasonality. We remain on track toward our $20 billion commercial cloud revenue run rate goal as we grow revenue, drive consumption and focus on gross margin improvement in Office 365, Azure and Dynamics Online. Finally, we will continue our investment in data centers in capital equipment to address customer demand for our cloud services. With that, let me share our view by segment. In Productivity and Business Processes, we expect revenue to be $6.5 billion to $6.7 billion, with continued annuity shift to the cloud offsetting the impact of a weaker PC market on our transactional business and our consumer and commercial segments. In Intelligent Cloud, we expect revenue between $6.5 billion and $6.7 billion, driven by annuity growth, offset by continued transactional weakness. In More Personal Computing, we expect revenue between $8.7 billion and $9 billion. Here's a bit more detail on its individual components. In Windows, we expect our OEM Pro revenue to be largely in line with the commercial PC market. Our non-Pro revenue is expected to be above the consumer PC market, similar to what we saw in Q3, primarily due to continued benefit from a strong mix of premium devices. In devices, we anticipate continued momentum and growth for Surface Pro 4 and Surface Book, particularly with business customers. For phone, we expect year-over-year revenue declines to steepen in Q4 as we work through our Lumia channel position. In search, we will continue to show healthy revenue growth with full year profitability. Finally, in gaming, we expect to see continued healthy user engagement on our Xbox platform and we look forward to E3, where we will announce new titles for the upcoming fiscal year. We expect COGS to be $7.8 billion to $7.9 billion, and we expect operating expenses between $8.2 billion and $8.3 billion. Our full year guidance is now down to $31 billion to $31.1 billion as we concentrate our investments in engineering and technical sales to accelerate our cloud growth heading into the next fiscal year. We expect other income and expenses to be negative $200 million in Q4. This includes the net cost of hedging and interest expense, offset by dividend and interest income. For tax, based on trends reflected in this quarter's full year catch-up adjustment, we expect our Q4 effective tax rate to be 21% and 23%. We expect our full year effective tax rate to be between 20% and 21%. Before I wrap up, I'd like to share a few directional comments on fiscal '17. This year, we saw strong growth in our commercial cloud portfolio, and we grew our annuity penetration across our commercial business. We anticipate those trends will continue next fiscal year, driving our revenue growth and impacting our gross margin percentages. As we continue to unify and modernize our Windows installed base across our consumer and business customers, we will advance our progress and our postsale monetization scenarios and execute on the Windows 10 enterprise deployment opportunity. Throughout fiscal '16, our significant investment in engineering, sales and marketing has positioned us to support our customers' digital transformation and to innovate in device form factors like Surface and HoloLens. In fiscal '17, we expect to continue that investment and reallocation process. Therefore, total operating expenses should be flat to up slightly. I look forward to sharing more on our FY '17 plans in July. With that, Chris, let's go to Q&A.
Chris Suh:
Thanks, Amy. We'll now move to Q&A. Operator, can you please repeat your instructions?
Operator:
[Operator Instructions] Our first question comes from the line of Brent Thill with UBS.
Brent Thill:
Amy, just on the Q4 guide. You're guiding below the Street on many of the individual line items on the top line. I'm just curious, is this more of a shift to the cloud? Or is there some demand execution issues that you're seeing in the business?
Amy Hood:
Thanks, Brent. It's really, as we talked about, transactional weakness in Productivity and Business Process. We're continuing to expect strong annuity growth. We're continuing to expect a strong mix of the cloud. We're continuing to expect ARPU increases, premium mix increases and installed-base growth. So really in that segment, it's the PC weakness in our traditional transactional Office business that's impacting that segment. In Intelligent Cloud, it's a very similar dynamic. We're expecting renewal rates to remain strong as they've been. We're expecting the mix to Azure to continue to grow. We're expecting annuity double-digit revenue growth. And again, it's the transactional weakness that you're seeing overall as well as some -- the very specific geo weakness we saw, which I called out earlier. And in More Personal Computing, the largest change in that segment is frankly the phone. So I would really focus on that in that segment. The rest of it frankly is quite good.
Operator:
Our next question comes from the line of Philip Winslow with Credit Suisse.
Philip Winslow:
I just want to focus in on Office here. Obviously, you called out Office 365 commercial seats growing 57% year-over-year, so very consistent with what last quarter was. And Satya, you mentioned the mix shift as well with the release of E5. Wondering if you could just provide some color there, sort of, I guess, a grade of kind of where you are right now, and then as you're contemplating your guidance for Q4 and then kind of thinking about 2017, how should we figure how are you guys thinking about sort of that Office 365 transition there, sort of units and pricing?
Satya Nadella:
I can start, and then Amy, you can add. Overall, the thing that we are most focused on with Office 365 is how do we make sure that we have the Office 365 endpoints everywhere and good usage. And I talked about how the mobile endpoints has been growing and the mobile usage has been growing. I also talked about the 70 million monthly active users of Office. So we feel very good about that, which is users both in terms of coverage and usage. The next place where we are very focused on is really the new scenarios. And E5 is obviously a big element of it. I talked about it in some detail. The security value proposition, that is really showing a lot of good traction for us, but we're also seeing traction in analytics and voice. So we're in the very early innings of E5, but the value proposition and the TAM or the total addressable market of those 3 scenarios is huge, and so we remain very excited about it. The other thing that I'm also sort of excited about when it comes to Office 365 is for the first time, we're opening up Office 365 not just as a end user and a enterprise tool in the service but as a developer platform. In its own right, we think of Office as perhaps one of the most strategic developer assets we have. And with the Microsoft Graph API and what we see as activity around it, we think about the platform effects of that is also being very key. So that's, at least at the macro level, how I look at it and Amy, if you want to talk a little more about...
Amy Hood:
Yes, and I think the way that shows itself in our financial results is you'd expect to continue to see the strong mix shift to the cloud. You'd expect to continue to see installed base growth. As even some of the items Satya talked about have more relevance and continue to make us, the value prop higher even in small business, which is where you've seen the user adds. I would continue to expect to see ARPU growth as we see E5 have its impact through the year. And so think about these same dynamics fill for us where we focus on new users and ARPU increases as we shift to Office 365. Those are trends I'd expect to see obviously as we look into '17.
Operator:
Our next question comes from the line of Mark Moerdler with Bernstein Research.
Mark Moerdler:
So if you look at Productivity and Process and Intelligent Cloud, obviously, we're having a margin decrease that's occurring and a good chunk of that is cloud. How should we think about the standalone license business in terms of the margin separated from the cloud side of it?
Amy Hood:
The standalone margins on the licensing business have been pretty stable just because transactionally, we understand and continue to bring down the fixed cost base there and any that's required. So I don't feel like you'd expect any material change in those, Mark.
Operator:
Our next question comes from the line of Heather Bellini with Goldman Sachs.
Heather Bellini:
Satya, I wanted to see if you could share a little bit on Azure, just how you're thinking about the competitive positioning versus Amazon, where you think your strengths are versus them. And also as the business continues to ramp at such a fast pace, how do we think about the progression in gross margins? I mean, Amazon gives us operating margins, but I guess, I'm wondering, is there a reason you shouldn't be able to reach similar operating margins with Azure at a similar scale if we went back and looked at the progression that Amazon's been disclosing?
Satya Nadella:
Sure, Heather. Thanks for the question. First of all, when Amy and I think about both our CapEx as well as our OpEx, both on the engineering side as well as on our sales and marketing side, we think about they're still at Microsoft Cloud level, just because if you take something like Enterprise Mobility Suite, that gives you an indication of how, for example, that attach to Office 365, essentially an infrastructure service that has SaaS-like margins or even some of our application services in Azure that attach to Office developer experiences. So we think about this more holistically and same thing with Dynamics. But having said that is to your specific question of where our differentiation lies. The first one is hybrid. Most people think about hybrid where they think about the cloud as the edge of their server. We obviously support that with all of our service. Every server product of ours has cloud enrollment right, whether it be SQL, whether it be Windows Server, and you will see that increasingly even in this next wave of servers. But we also think of, in fact, our servers at the edge of our cloud. That I think is where the world is going to go to, where distributed computing will remain distributed. So Azure Stack is completely unique to Microsoft. No one else who is in the public cloud business at any scale has that kind of capability. So I would say that's another point of differentiation. So to your point about margins, I feel that we actually will have software licenses with hybrid rights. That's a different margin structure. We will have IaaS services, and you talked about the existence proof at least from Amazon about what margins at scale can be achieved there. We have PaaS services in infrastructure like EMS that have SaaS-like rev margins. And then, of course, we have SaaS services in Office 365. So I think the mix of our growth -- rather, that mix will define our long-term gross margin and operating margin for our cloud services. But the mix will also shift each quarter just because the mix is not a stable mix. We'll see growth in different parts at different times.
Operator:
Our next question comes from the line of Keith Weiss with Morgan Stanley.
Keith Weiss:
Amy, when you're talking about the transactional declines, particularly [indiscernible] and the server portion of that, can you help us understand how much of that is due to maybe more macro factors, weaker overall server spending environment? And how much of that comes from perhaps demand being reallocated towards Infrastructure as a Service offerings that you guys have in Azure? Is there something like a cannibalization taking place within that transactional business today?
Amy Hood:
Keith, it's a good question. Let me go through a number of factors that really impact transactional business. First, you're right. There's clearly a macro impact, especially on the transactional business. Transactional businesses tend to be more impacted in emerging markets where we have a higher percentage of non-annuity business, transactional business. Those have been the weakest markets in this macro environment. And specifically, some of the geos we called out have more exposure in this place. And so you're certainly seeing the macro impact in the Intelligent Cloud segment and the server weakness is there. And because frankly, we saw that macro weakness, you've even seen it in terms of server shipments, right? If you look at server shipments, you'd say that's actually a macro statement. We didn't see it in any one particular workload. It's weakness across workloads, which tends to make more sense frankly with a macro or a budget IT spend constraint. And so I actually think between those 2 items, it's the biggest impact that we've seen in the quarter. And I expect to see it again next quarter, given I don't think the macro or IT spend environment should change in any way between these 2 quarters. So I think less about it being cannibalistic because so many of the scenarios in this time period we've seen the growth we expected. We've seen it across our premium services as well as core compute. I should also say most of the weakness we saw was in the standard workloads, which I think lends itself to again some of those pressures. We also saw, and I would expect, annuity shifts there, which is the final component. Our annuity numbers and renewal numbers were very good in Intelligent Cloud. And in fact, they came right where we expected in terms of unearned balances. And so for me, I do tend to think it's a bit more of the macro pressure and budget impacts than it is frankly any other statement or execution.
Operator:
Our next question comes from the line of Karl Keirstead with Deutsche Bank.
Karl Keirstead:
Amy, this one's for you. I wouldn't mind asking about the gross margin guidance. If I take the midpoint of your revenue guidance, midpoint of your COGS guidance, it looks like you're guiding to another roughly 200 basis point decline in gross margins in the June quarter, which is about what you did in March. So if we look out to fiscal '17, I know you touched on it a little bit, but just to be clear, it feels like you're guiding to a further year-over-year decline in gross margins, but sounds like that'll be offset in part by continued good OpEx control. So is that the right way to think about it? And is there any way that you could sort of bracket what the gross margin percentage decline might be in fiscal '17? You probably don't want to give specific guidance, but maybe some high-level color.
Amy Hood:
Directional -- Karl, thanks for the question. And you're right. In general, let me spend a few seconds on that. You're right. We saw about 200 basis point change this quarter. It's entirely due to the shift to the cloud, both in our Productivity and Business Process segment as well as the Intelligent Cloud segment. Those are the exact same drivers in the gross margin change that we guided to in Q4. And I would expect stability as we've seen it in our More Personal Computing segment. And so as you think about '17, with the continued acceleration of our cloud mix and actually continued momentum in annuity, I would expect to see those same pressures continue to exist. And you're right in that our strong operating expense focus, because really this is the quarter when you've been able to see actually in Q2 and Q3 now, us really pivoting that investment in OpEx to our Intelligent Cloud and the opportunity we see there across engineering sales and marketing. And you're right, we do expect to see and continue to do that as we lead into '17 within the overall envelope I discussed.
Operator:
Our next question comes from the line of Walter Pritchard with Citi.
Walter Pritchard:
Amy, my question just on guidance and your posture on guidance, a 2-part question. I think we've seen you give very conservative guidance, say for the first half of this year. And in Q3, you ended up sort of, put it all together, at the lower end of your guidance. And I'm wondering, your posture just generally around guidance, if it's changed at all that you're factoring things differently and we should think about that range going forward, should it be more like it's been in the past where you've had very conservative assumptions or more like what you just did here? And then the second part is if you look forward maybe towards longer-term guidance and the prospects of giving longer-term guidance because I don't think I've seen an estimate spread on a company as large as this in a long time, how are you thinking about possibly giving long-term guidance? What are the factors that are influencing your comfort in doing that? Or is it more philosophical and it's something you're just -- you're not going to do that's not necessarily dependent on your view of the business?
Amy Hood:
Thanks, Walter. My philosophical position doesn't change much. I give the guidance that I expect for the quarter, and I do it on the earnings call to the best of my ability. What you've seen this quarter is, in fact, the biggest in-quarter delta for us all the time is the non-annuity performance. And in our -- all of our segments, that is transactional business. That is the most impacted in quarter by budget changes or macro changes. And so the inherent volatility that you are talking about really is about changes in in-quarter that we see and the impact of that. So I don't think it's a philosophical shift. It's just where you see volatility in quarter has always been in the transactional side of our business. The guidance we gave and our annuity positions in terms of renewals and where we saw them were exactly frankly what we expected, with the small exception of the geos that I called out. So I tend to think -- I'll talk a little bit about '17 as I always do, come July, give you all more of a shape to that. But I tend to think -- I'd like to focus on where the company is going, which is cloud mix shift, annuity growth and overall world view of bringing Windows and the ecosystem grow through MPC.
Operator:
Our next question comes from the line of Ross MacMillan with RBC Capital.
Ross MacMillan:
Amy, I just wanted to go back on the Intelligent Cloud. We did see that deceleration in server product growth. But the comp was very tough and as you commented, your annuity was up and your deferred growth accelerated. That server product line has grown about 5% constant currency in the last 12 months. I guess the question is, is there any structural reason why, going back to Keith's question, why that would decelerate more ex macro? And then another question I just had is related to this. Can you just remind us, in the server product ex Azure line and in the commercial Office traditional non-365 line, how much is transactional in those 2 segments?
Amy Hood:
Sure, Ross. Let me try to take those -- the first question around, is there anything structural or different in that server product line? Really it has been and is that transactional component. You're right, we continue to see the annuity growth. We continue to see the growth through Azure and the offset to that has been the transactional business. I'm not sure that I would say that there's any structural reason other than this change in my world view other than maybe the budget in macro pressure tends to exert itself on that transactional business. But overall, continuing to see the renewals we've seen, continuing to see the cloud growth we've seen, I'm not sure I think of it as a fundamental trajectory change outside of that component we discussed. In terms of overall rough orders of magnitude, the Intelligent Cloud segment has the least exposure to the transactional business. It's still less than 20%. But that 20%, right, lends itself in quarter to the volatility you see. The Productivity and Business Process segment has a bit more transactional exposure just because it has both the consumer and the commercial Office business, which is more attached on a transactional basis to PC. So it's slightly higher all up.
Operator:
Our next question comes from the line of Kash Rangan with Bank of America Merrill Lynch.
Kash Rangan:
A question for Amy. Amy, you've been able to grow your op income on constant-currency basis nicely double digits as you've been investing in the cloud. As you look at the results this quarter and as you pointed out the op margins in Intelligent Cloud and business process productivity were impacted due to the shift to the cloud. Do you think that as you look into next year, that the cloud business is at scale that it continues to grow and take share relative to overall revenue? The transaction business, who knows? It could be a bit of a macro pressure. Do you think we're at a point where we could continue to entertain a scenario that op income could still continue to grow nicely as it has in the last 3, 4 quarters? Or is there some other structural change with respect to the margin of the cloud business or maybe the transaction business drops off a lot more dramatically that it may be hard to sustain this nice double-digit op income at a very high level without going into the details?
Amy Hood:
Yes, at a very high level, Kash, let me talk about the opportunity. The opportunity for us across what the cloud mix that's possible for our commercial business and this moment in time that I'm a believer in of where companies are going to change their businesses to rely more deeply on technology than they ever have. I believe that our setup for that is the investments we've been making for the past couple of years as well as the investments we're going to make for the next couple. I mean that both in the capital concept but also in my operating expense line. We've managed to do that by continuing to pivot to what I believe are these very high ROI opportunities and pivoting away from opportunities where we've had a chance to become more efficient and where the returns are not going to be as high or the structural growth isn't there. And so for me, to your point, at a high level, I think we can continue to drive revenue, especially annuity and cloud revenue. I think we can continue to improve gross margin percentages in the cloud across all the core cloud services. I think that we can grow profit dollars. And I think that we can do that in the OpEx guidance I gave you for '17 as we continue to pivot to that opportunity. So I think this is one where my optimism frankly for the structure of the market in the segment you chose and my optimism for positioning within that market is reflected in that investment number that you have seen. And so I would continue to expect to see us do it.
Kash Rangan:
It's good to see that you still expect profit to grow because this seems like the new Microsoft where you're balancing the need to invest strategically, but the same time, trying to grow profits in the near term versus the old Microsoft where the investments were made but with more of a "longer term" you never knew when the payoff was going to happen. So it's good to see emphasize that you're still focused on profit growth, notwithstanding the mix of factors that you cannot forecast.
Operator:
Our next question comes from the line of Mark Murphy with JPMorgan.
Mark Murphy:
Satya, regarding the announcement that you will release your SQL Server database on the Linux platform, I was wondering if you can walk us through your decision tree just in terms of what you think the potential risks are and what you think the potential rewards are of reaching for that level of openness, if you will. And just how impactful do you think that, that product can be in enhancing Microsoft's share of the database market?
Satya Nadella:
Thanks for the question. So the decision logic was driven primarily by what I'd say the increased competitiveness of SQL Server. If you think about where SQL Server now with this new release, SQL Server 2016, it's become a fantastic database for many, many of the workloads, everything from OLTP to data warehousing to BI to advanced analytics. For the Tier 1, this is a capability that's been multiple decades in the work, but here we are with very competitive total cost of ownership, price competitiveness but with a technology that is, in many cases, as Gartner talks about, at the top of the charts when it comes to all of these workloads. So now that we find yourselves with that capability, we're saying, "Look, what's the way to think about market -- all the markets that we can, in fact, take this product to." And the Linux operating system database market is not something that -- which is mostly primarily a Tier 1 segment, is something that we never worked in. And so, therefore, we look at that as an expansion opportunity so we take that. We've already made the call that Azure Linux's FirstClass. We already have 20-plus points of -- or 20-plus percent of VMs in Azure or Linux and we'll all increasingly have Linux via big share of percentage of what is happening in Azure. So for the first time now, we have the ability to go to an enterprise and talk about that entire data estate across Windows and Linux. People don't really move between operating systems. Those choices have been made. But at the same time, now they have a choice around database. And so we think that, that's a very good incremental opportunity for us.
Operator:
And our last question will come from the line of Kirk Materne with Evercore ISI.
S. Kirk Materne:
Satya, I wanted to talk a little bit about just the ISV ecosystem on top of Azure and where you think that is today and where you'd hope that potentially to be in 12 months when we think about the opportunity around sort of Platform as a Service and building out more enterprise apps. I think you made some comments around some IoT applications that are now sitting on Azure. What's sort of a good -- what should we be looking for in terms of new partners from survey ISV perspective? You've had companies like Blackbaud sort of replatform. I'm wondering, do you expect that sort of momentum to potentially accelerate as we get in further into the calendar year?
Satya Nadella:
Yes, thanks for the question. I mean, I think, overall for me, across all of our product lines, whether it be Windows or whether it be Office 365 or Azure, developer momentum, ISV momentum, is super important priority for us, both in terms of our developer evangelism, our product engineering teams as well as everything that we will do to even create success for our partners through our field sales organization is a top-of-mind priority, and this is something that Kevin Turner, myself and Amy and all of our leadership team is very focused on. So you will only increasingly see us deliver more design wins there. In fact, I'm looking forward to our partner conference to talk much more about what it is that we will be doing in the coming year to drive more success for our partners, and in particular, ISVs. The thing that I'm seeing a lot of is we've had traditional strength with SQL as well as .NET. They're moving a significant number of them to the cloud, and in fact, re-platting to be even more multi-tenant and cloud native. At the same time, we're also seeing a lot of open-source ISVs also be part of the Azure marketplace. if you go up to the Azure marketplace today, you'll see that. So we're not only bringing people who have traditionally worked with us, helping them re-plat to a completely new model, but we're also bringing a lot of new ISVs into the fold as well, and that's pretty exciting to see.
Chris Suh:
Great. So that wraps up the Q&A portion of today's earnings call. We look forward to seeing many of you in the coming months at various investor conferences. For those unable to attend in person, these events will be webcast at the Microsoft Investor Relations website. Thank you -- thanks for joining us today.
Satya Nadella:
Thank you very much.
Amy Hood:
Thank you.
Operator:
Thank you. This concludes today's teleconference. You may disconnect your lines at this time. Thank you for your participation.
Operator:
Welcome to Microsoft's Second Quarter Fiscal Year 2016 Earnings Conference Call. [Operator Instructions] As a reminder, this conference is being recorded. I would now like to turn the call over to Chris Suh, General Manager of Investor Relations. Chris, please proceed.
Chris Suh:
Thank you. Good afternoon, and thank you for joining us today. On the call with me are Satya Nadella, Chief Executive Officer; Amy Hood, Chief Financial Officer; Frank Brod, Chief Accounting Officer; and John Seethoff, Deputy General Counsel and Corporate Secretary.
On our website, microsoft.com/investor, you can find our earnings press release and financial summary slide deck, which is intended to supplement our prepared remarks during today's call and provides the reconciliation of differences between GAAP and non-GAAP financial measures. Unless otherwise specified, we will refer to non-GAAP metrics on today's call. The non-GAAP measures exclude the net impact from revenue deferrals and the impact of integration and restructuring charges. The non-GAAP financial measures provided should not be considered as a substitute for or superior to the measures of financial performance prepared in accordance with GAAP. They are included as additional clarifying items to aid investors in further understanding the company's second quarter performance in addition to the impact that these items and events had on the financial results. All growth comparisons we make on the call relate to the corresponding period of last year, unless otherwise noted. We also provide growth rates in constant currency, when available, as a framework for assessing how our underlying businesses performed, excluding the effect of foreign currency rate fluctuations. At the segment level, we provide constant currency growth for both revenue and gross margin. However, due to recent change in our segment reporting groupings, we aren't able to provide segment level constant currency operating expense growth and consequently cannot derive constant currency segment operating income either. We do provide constant currency operating expense and operating income growth at the company-wide level. Please note that we have recast certain prior period items to conform to the current period presentation, with no impact on consolidated net income or cash flow. Additionally, any mention of operating expense refers to segment operating expenses as defined in the footnotes of our Form 10-Q and includes research and development, sales and marketing and general and administrative but excludes the impact of last year's integration and restructuring charges. We will post our prepared remarks to our website immediately following the call until the complete transcript is available. Today's call is being webcast live and recorded. If you ask a question, it will be included on a live transmission, in the transcript and in any future use of the recording. You can replay the call and view the transcript on the Microsoft Investor Relations website until January 27, 2017. During this call, we will be making forward-looking statements, which are predictions, projections or other statements about future events. These statements are based on current expectations and assumptions that are subject to risks and uncertainties. Actual results could materially differ because of factors discussed in today's earnings press release, in the comments made during this conference call and in the Risk Factors section of our Form 10-K, Form 10-Q and other reports and filings with the Securities and Exchange Commission. We do not undertake any duty to update any forward-looking statement. And with that, I'll turn the call over to Satya.
Satya Nadella:
Thank you, Chris. Good afternoon, everyone. Today, Amy and I will share the results of our second quarter and look ahead. Overall, this quarter we had solid performance and more importantly, drove growth in areas that are key to our future. We delivered $25.7 billion in revenue, with an operating income of $7.9 billion. We continue to advance towards our goals for fiscal year '18. Our Commercial Cloud run rate surpassed $9.4 billion, up over 70% year-over-year and almost halfway to our goal of $20 billion. We nearly doubled our cloud customers over the last 12 months.
We also made progress towards our goal of more than 1 billion Windows 10 monthly active devices, we crossed the 200 million milestone, and Windows 10 is outpacing adoption of any of our previous operating systems. In fact, adoption is nearly 140% faster than Windows 7. I appreciate the incredible work and focus of both Microsoft team members and our partners to deliver these results. Now let's get to the specifics for each of the 3 segments, starting with Productivity and Business Process. As we seek to help people get more out of every moment, we're delivering new innovation and seeing new opportunity with Office 365. Consumer response to Office is strong. Office attach rate is up, Office 2016 adoption is outperforming Office 2013 over the same period of time, and consumer subscriptions are up to more than 20 million. We're also enthusiastic about how people use Office on other platforms. On iOS and Android, Skype has more than 900 million downloads and Office apps surpassed 340 million this quarter. There are also 30 million iOS and Android active devices running Outlook. Office 365 commercial revenue grew nearly 70% in constant currency while seats grew 59%. It is clear customers value the ongoing innovation we're delivering in Office 365, and this allows us to advance further into markets like voice and information protection. In December, we released a major update to Skype for Business, which drives productivity up and cost down. Our customers can now use Skype for business to get a dial tone without the need of their own PBX and conduct online meetings for up to 10,000 attendees. Security is both a mandate and an opportunity for Microsoft across all our segments. As customers look to protect themselves, we are creating new demand for all of our security solutions. The number of people using our information protection capabilities built into Office 365 increased 25% quarter-over-quarter. At the same time, we released new capabilities like Advanced Threat Protection, advanced e-discovery and customer Lockbox. These new innovations in voice and information protection accrue to our premium productivity and collaboration SKU, E5, which we released last month. Our Dynamics business is also contributing to our growth in the cloud. This quarter, we released major updates to Dynamics NAV and Dynamics CRM, both of which deliver enhancements in mobility, insights and organizational productivity as well as deeper integration with Azure and Office 365. 3 out of 4 of our CRM customers are choosing to deploy in the cloud, which is driving continued triple-digit paid seat growth for CRM Online in the enterprise. Our momentum with Office 365 and Dynamics creates a compelling case for developers. This quarter, we exposed the data APIs, which capture the relationships between people, conversations, projects, schedules, processes and content. We call these APIs the Microsoft Graph. The ability for developers to build on the Microsoft Graph presents a strategic opportunity for our customers and partners. Smartsheet has already taken advantage of these APIs. Oracle plans to use Microsoft Graph to enhance their line of business applications like Oracle Sales Cloud and many innovative startups are extending it to create new generation of productivity applications. Now let's move to the Intelligent Cloud segment. The enterprise cloud opportunity is massive, larger than any market we have ever participated in. Last quarter, I reflected on how we are now 1 of the 2 leaders in this space. At the same time, we are the only one in this market providing SaaS, PaaS, IaaS and hybrid cloud at scale. We are growing in each of these areas simultaneously. Our unique approach is resonating. Our cloud architecture reflects real-world distributed cloud computing needs and services that enable businesses to convert data into intelligence and drive business transformation. Azure revenue grew 140% this quarter in constant currency, with revenue coming from new and existing customers. We saw organizations like NTT Docomo, Honeywell, NASA's Jet Propulsion Labs, Dow Chemical and the UN Development Programme deploy innovative solutions on Azure. We see that Azure customers who also purchased Office 365 consume 8x more Azure than other customers. More than 70% of the Fortune 500 have at least 2 different Microsoft Cloud offerings, up 13 points year-over-year. And now, we're continuing to grow in new ways. Together with Red Hat, Dell and Hewlett Packard Enterprise, we will increase our ability to address real-world infrastructure needs. These partnerships give customers the flexibility to connect their existing on-premise infrastructure or Linux-based applications with our cloud. We are leading innovation in new agile and dev ops workloads as well, with Azure App Service's power apps and Visual Studio team services, where we surpassed 3.8 million developer subscriptions. We are adding thousands of new developers every day who are building cloud and mobile solutions that support industries like oil and gas, finance, e-commerce, consulting and health care. As we expand into new markets, our revenue from premium services like security, mobility management and analytics nearly tripled year-over-year. Enterprise Mobility solution customers have more than doubled year-over-year, and we have nearly tripled our share among Fortune 500 in the last 12 months. Security is now a major driver of the cloud adoption. As threats become more frequent and sophisticated, Azure's unique technologies like machine learning empower customers to adapt to these new realities. This quarter, we organized the enterprise cybersecurity group to help customers prepare for and respond to attacks. We unveiled plans for new data centers in Germany and the U.K. that address customers' data access and sovereignty needs. And we continue to release new capabilities like Advanced Threat Analytics as part of our $1 billion product innovation and security, spanning Azure, Office 365, Windows 10 and our Enterprise Mobility Suite. At the heart of every business in the future will be systems of intelligence, powerful AI that helps people understand the past and predict the future. Cortana Analytics is the building block for these systems of intelligence. We released Cortana Analytics last July. It's a comprehensive suite of services that enable businesses to reason over massive quantities of data that emanate from connected people, places and things and converts them into intelligent insights and automation. Coca-Cola, Russell Reynolds and the Dartmouth-Hitchcock Health System already use Cortana Analytics to dramatically change the way they market products to customers, uncover talent in the workforce and offer patients predictive and more personalized health care. Our goal is to make it possible for every company in every industry and every country to take advantage of this new artificial intelligence to transform. In the More Personal Computing segment, I'm encouraged by our progress to unify our installed base on Windows 10 and to create new opportunities for Microsoft and our entire ecosystem. As of this month, we crossed 200 million active devices running Windows 10.
Near term, in what analysts predicts will be relative flat market over this next year, we are focused on 3 ways to drive growth for our partners and for Microsoft:
first, deliver more value and innovation, particularly for enterprise customers, who need advanced productivity, security and device management; second, grow new monetization through services across a unified Windows platform; third, continue to innovate in new device categories in partnership with our OEMs. Let me briefly expand on each.
First, in November, we released the first major update of Windows 10 with solutions designed to address critical business scenarios:
security, manageability and ease of deployment. More than 76% of our enterprise customers are in active pilots, including organizations like Kimberly Clarke and Alaska Airlines, and 22 million enterprise and education devices are already running Windows 10. We are well positioned to grow our commercial device footprint in the second half.
Next, as we unify and grow the Windows 10 platform, we grow new monetization opportunities with the Windows Store search and gaming. This holiday season, we doubled Windows Store paid transactions from PC and tablet customers. This increase is an outgrowth of Windows 10 monthly active devices all up and the addition of new Windows 10 applications. This quarter, Netflix, Pandora, Uber, Wall Street Journal, NPR released new apps designed to take advantage of Windows 10 experiences. For example, you can ask Cortana to recognize a song in Shazam, play a movie on Netflix or book a ride via Uber. With Search, the clearest indicator of our progress is U.S. search share, where Bing now exceeds 21%. Nearly 30% of our search revenue in December came from Windows 10 devices, partly as a result of user engagements with Cortana. We are seeing increased search engagement and monetization on Windows 10 over previous versions. This holiday, we saw record engagement on Xbox LIVE. Active users grew to an all-time high of 48 million across consoles and PCs. On December 28, we had more fans using Xbox LIVE than any other day in the Xbox history. Clearly, with Xbox One now upgraded to Windows 10, a vibrant community joined the Windows ecosystem. Our games also performed strongly this quarter. We doubled the number of Xbox One gamers playing Microsoft published titles year-over-year. Minecraft concluded the holiday as the top paid app globally on Windows 10, iOS and Android, and we grew monthly active users by 18% year-over-year. Lastly, we're innovating in new device categories and driving growth. With Surface, we created a new type of device, the 2-in-1, and partners are now bringing similar devices to market with success. At the same time, this was the best quarter for Surface ever with over $1.3 billion in sales, driven by the launch of Surface Pro 4 and the initial rollout of our brand-new Surface Book. We see more opportunity ahead with Surface Book coming soon to China, Japan, the U.K., France, Germany and other markets in Europe and Asia. We believe in our ability to grow the Windows ecosystem. Near term, we are taking the right steps. We are also clear that long-term Windows growth and vibrancy rest on our ability to reinvent personal computers and personal computing. We accept that challenge as we see it as one of the greatest opportunities to prudently expand into new markets and generate shareholder value. Before turning over to Amy, I want to briefly reflect on the past few months. I've had the opportunity to meet with customers from all over the globe and observe the effects of the macroeconomic trends impacting business today. Of course, any macroeconomic uncertainty will create pressures for our business. But increasingly, I think it also creates opportunity for us. Every organization is looking for ways to gain efficiencies, insights and ultimately transform. This is at the heart of our mission. I believe Microsoft is uniquely positioned to empower them to find new growth areas while finding new growth for ourselves. With that, I'll hand over to Amy to go through this quarter's results in greater detail and share our outlook for the next quarter, and I look forward to rejoining you after to answer questions.
Amy Hood:
Thank you, Satya, and good afternoon, everyone. This quarter, revenue was $25.7 billion, down 2% and up 3% in constant currency. Gross margin declined slightly, but was up 5% in constant currency. We grew operating income this quarter by 3% and 13% in constant currency, and earnings per share was $0.78, growing 11% or 23% in constant currency.
We achieved strong results this quarter through targeted investments and innovation and consistent execution. From a geographic perspective, our performance in most markets was as expected. The key markets like Brazil, China, Japan and Russia continue to be challenging. Our commercial business once again delivered solid results as we executed well in a large quarter for annuity renewals. Commercial bookings increased 12%, up 19% in constant currency, and commercial unearned revenue was in line with expectations at $19.6 billion or 8% growth in constant currency. In addition, our contracted not billed balance reached an all-time high of $25.5 billion. With our continued cloud growth, our commercial annuity mix reached 83%, up 5 points year-over-year. This quarter, more than 60% of customers with enterprise agreements attached Commercial Cloud services, up 15 percentage points year-over-year. Additionally, we continue to make progress in improving our cloud gross margins. In Q2, total Commercial Cloud gross margin was 46%, an increase of 9 points year-over-year, driven primarily by improvements in both Office 365 and Azure. Last quarter, I provided the expected foreign currency impact on total revenue as well as across each of the reporting segments. In Q2, the FX impact came in nearly as anticipated though the U.S. dollar trended stronger-than-expected in December. This resulted in less than 1 point of additional negative impact to total revenue as compared to expectations, rounding up to 5 points. Consistent with Q1 and as Chris explained, we are not able to provide constant currency impact at the segment level for operating expenses, and therefore, segment operating income. In general, FX had a favorable impact of 3% on operating expenses at the total company level. Now let's turn to each segment's results. This quarter, our productivity and business processes segment delivered in line with our expectations, with $6.7 billion in revenue, declined 2%, but growing 5% in constant currency. In Office commercial, revenue declined 1%, but grew 5% in constant currency, driven by ongoing strength from Office 365 while revenue increased nearly 70% in constant currency. 80,000 transacting partners sold Office 365 to small business customers, and our installed base continued to expand across Office, Exchange, SharePoint and the Skype for Business workloads. Office consumer revenue declined 14%, down 8% in constant currency, ahead of the consumer PC market. Subscribers increased to 20.6 million, attach rates grew and recurring subscription revenue continued to more than offset the impact of the customer transition to the cloud. And our Dynamics business grew 3% or 11% in constant currency, with triple-digit installed base growth for Dynamics CRM Online for the fifth consecutive quarter. We look forward to the upcoming launch of Dynamics AX, our ERP cloud solution built on and for Azure, that increases the breadth of our offerings in the business process market. Segment gross margin declined 6%, up 1% in constant currency. The gross margin percentage declined, reflecting the increasing mix of cloud services within the segment. Segment operating expenses decreased 3%, and we repositioned resources to align with our highest growth opportunities. And as a result, operating income declined 8%. The Intelligent Cloud segment delivered over $6.3 billion in revenue, slightly ahead of our expectations and grew 5% and 11% in constant currency. Our enterprise customers continued to choose, adopt and use our hybrid cloud platform offerings, which resulted in server product and services growth, revenue growth of 10% in constant currency. Additionally, Enterprise services revenue increased 10% or 16% in constant currency, driven by our premier support services. Segment gross margin grew 4% or 11% in constant currency. Gross margin percentages were flat. As the rapid and continued growth of our cloud mix offset margin improvements in Azure and Enterprise services. Given the addressable market opportunity and enterprise customer demand, we continued our investment in research and development as well as sales and marketing resources. This quarter, operating income declined 1%. Now to our last segment, More Personal Computing. Revenue exceeded our expectations at $12.7 billion, down 5% and 2% in constant currency. First, our OEM results. Our total OEM business declined 5% this quarter, outperforming the overall PC market. OEM non-Pro revenue declined 3%, outperforming the consumer PC market as we expected. Driven by a higher mix of premium and midrange devices, which led to higher average revenue per license than the prior year. OEM Pro revenue declined 6%, slightly better than the commercial PC market. Pro license inventory is slightly above historical levels, which we expect to work through in Q3. Windows volume licensing grew 3% in constant currency, with annuity growth partially offset by transactional declines. IP licensing declined, impacted by both the decrease in total unit volume and the higher mix of low royalty units. Our Search business performed well again this quarter. With higher revenue per search, higher search volume and U.S. market share growth, which resulted in continued profitability. Devices revenue decreased 26% or 22% in constant currency, primarily due to phone, where revenue declined 49% in constant currency, reflecting our change in strategy announced last July. Surface revenue increased 22% or 29% in constant currency, with the launch of Surface Pro 4 and Surface Book, with continued channel expansion and growing commercial sales. On a constant currency basis, device gross margin dollars declined 18% and gross margin percentage improved, driven by a shift in revenue to our higher-margin Surface portfolio. As Satya referenced, we had a good holiday for Xbox. Gaming revenue increased 5% or 9% in constant currency, driven by record Xbox LIVE transactions as well as first-party game releases. As expected, hardware revenue decreased due to lower volumes of Xbox 360 consoles sold. Segment gross margin declined 1% or increased 5% in constant currency. Operating expenses decreased 14%, primarily due to reduced expense in our Phone business as well as a successful transition of display advertising sales to AOL. As a result, segment operating income grew 35%. And now back to our overall company results. Customer adoption and usage of our cloud services continues to accelerate globally, and we are investing capital into our data centers and servers to respond to this demand. This quarter, we invested $2 billion, up sequentially from the $1.5 billion invested last quarter. Other income was negative $171 million due to interest expense and net losses on derivatives, partially offset by dividend and interest income and net recognized gains on investments. Our non-GAAP effective tax rate was 19%, in line with our expectations, with the year-over-year decrease primarily due to an IRS audit adjustment in the prior year and lower nondeductible operating losses in the current. This quarter, we returned $6.5 billion to shareholders, an increase of 42%. Let's move to the outlook. I want to preface my remarks with 3 overall comments and then move to more specific comments by segment. First, FX. I previously stated that we expected the FX impact on total revenue to be about 3 points in H2. For Q3, given the recent strengthening of the U.S. dollar, we now expect an overall impact of 4 points. By segment, we expect 5 points of impact on Productivity and Business Processes, 4 points in Intelligent Cloud and 3 points in More Personal Computing. And we anticipate continued lessening of FX impacts by segment and on total revenue in Q4, assuming current rates stay stable. Second, our Commercial business. We expect our Commercial business to remain healthy, with ongoing shift to annuity as new and existing customers adopt and use our commercial cloud services. Therefore, even with continuing currency headwinds, we expect Commercial unearned revenue to be within the range of $18.8 billion to $19 billion. Our Commercial Cloud run rate trajectory remains on path, with continued focus on gross margin improvement across each of our key services. Office 365, Azure and Dynamics Online -- though the total commercial cloud gross margin percentage will be impacted by the mix of revenue. Third, we will continue to meet global customer demand for cloud services and will increase our investment in data centers and capital equipment in the second half of our fiscal year. Now let me share some additional commentary on each segment. In productivity and business processes, we expect revenue of $6.4 billion to $6.6 billion, which reflects 5 points of negative FX impact. This represents 6% year-over-year growth in constant currency, driven by Office 365 momentum and Dynamics Online. For the Intelligent Cloud segment, we expect revenue between $6.1 billion to $6.3 billion, which reflects 4 points of negative FX impact. Continued customer preference for our hybrid solutions will drive sustained growth in server products and cloud services and robust demand for Enterprise services. We expect this business to continue to grow double digits as it has throughout the first half of our fiscal year. For More Personal Computing, we expect revenue between $9.1 billion and $9.4 billion, which includes 3 points of negative FX impact. As this segment has both devices and software, I'll provide a bit more detail. First, Windows. As I mentioned earlier, we will return to normal levels of Pro inventory in Q3, and we expect non-Pro revenue to align more closely with the consumer PC market. In Search, Bing will continue to gain share and will remain profitable. For Phone, we expect similar year-over-year revenue declines and the gross margin percentage for Q3 to look similar to Q2. After a solid launch quarter with Surface Book and Surface Pro 4, we anticipate continued momentum and growth, with Surface Book expanding into additional countries. And in gaming, we expect normal post-holiday seasonality. We expect COGS to be $7.7 billion to $7.8 billion, with variability driven by device sales. We expect operating expenses between $7.7 billion and $7.8 billion. And for the full year, we are lowering our guidance to $31.4 billion to $31.6 billion as we continue to improve efficiencies and invest in key growth opportunities. We expect other income and expenses to be negative $300 million in Q3. This includes the net cost of hedging and interest expense, offset by dividend interest income. We expect our Q3 and full year tax rate to be between 19% and 21%. In closing, our Q2 results and our Q3 outlook demonstrate our execution discipline and our investment in strategic areas to sustain long-term growth. We remain focused as we both create new markets and take share in existing ones. And with that, I'll turn it back to Chris for Q&A.
Chris Suh:
Thanks, Amy. We'll now move to Q&A. Operator, can you please repeat your instructions?
Operator:
[Operator Instructions] Our first question comes from the line of Philip Winslow with Credit Suisse.
Philip Winslow:
I just wanted to focus in on Commercial Cloud and Azure specifically. I mean, Commercial Cloud, as you mentioned, the run rate was up $9.4 billion. I mean, that's up $1.2 billion quarter-to-quarter, 70% year-over-year. That's higher growth rate than even last quarter, Azure a similar thing, accelerating growth versus even last quarter. A question, Satya and I'll follow up for Amy. So Satya, when you look at the growth rates there in Commercial Cloud and particularly Azure, you talked about new customer wins, but also existing customers transitioning more workloads to Azure. I hope you could give us may be some more color there as far as what you're seeing and kind of how you're thinking about the growth going forward there. And then Amy, based on our calculations, it seems like Azure had a pretty meaningful improvement in just the gross margin year-over-year. I wonder if you could help us with sort of the 2 curves in that business, and sort of where we are in Azure's, call it, gross margin life cycle, you’ve got the fixed costs and the variable costs and how you're thinking about that.
Satya Nadella:
Thanks, Phil, for the question. The way we think about Cloud is how I described it in my remarks, which is it's the combination of the work we're actually doing in the SaaS, PaaS, IaaS and also our hybrid cloud layer, because we don't think, for example, of our servers as a distinct part, but it's, in fact, the edge of our cloud and we're building for that with things like Azure Stack. So we think what we have done here by bringing these things together as one architecture for distributed computing and how people will consume applications and build applications in the future, we speak to more of the real-world needs, I think, of an IT organization or a business organization that's trying to transform through digital technology. I mean, if you put yourselves as a CIO of an organization -- in a multinational organization, and you want to operate in multiple geographies with different regimes for data sovereignty, and then you want to be able to take some workloads, move them all to the cloud, some you want to be able to tier with the cloud. That's the kind of flexibility we provide. And we also see network effects between -- if you're using Office 365, you want to extend the data in Office 365 by building applications that join it with some other data inside of our Data Lake service in Azure. Obviously, Azure becomes a natural choice for such application development, and we're increasingly seeing that. So that's really our strategy. Our strategy is not to compete in these constituent parts independently with different competitors. It is to bring one architecture and really drive the value for our customers because of that.
Amy Hood:
And Phil, let me quickly cover, I think, your gross margin question. You're right. We did actually make significant progress in both Azure as well as Office 365. And then the mix of those obviously impacts the overall commercial cloud gross margin. What's important, the dynamic's actually quite similar even though the services are quite different. There are really 2 fundamental components to gross margin improvement. Number one is obviously scale efficiencies and where we are in that curve, which we are doing and continue to make consistent improvement in. The next obviously is the mix of premium services. And Satya talked about some of the increasing mix of premium services in Azure. That's been encouraging, especially in existing customers over time and through adoption curves. And Office 365, as you know, we continue to be excited by our premium mix in the Commercial segment. So those 2 combinations each quarter impact it as well as the overall.
Operator:
Our next question comes from the line of Keith Weiss with Morgan Stanley.
Keith Weiss:
Satya, you mentioned a -- both new and existing customers increasingly using the Azure Cloud. I was hoping you could give us some color into what that looks like, specifically when an existing customer starts using Azure in terms of how does their overall spending get impacted? And what happens to sort of their spending for the more traditional server and tools? How does that get impacted as people use the public cloud utility more and more?
Satya Nadella:
Yes, I mean, the thing that we sort of notice is that with anyone who's moved to the cloud, there is a real opportunity for us to expand to multiple workloads over time because it's a design win. It's like essentially an ISV win in the client/server area, where you could get someone to build on your core infrastructure, they build their first application, and it turns out that once you've done that, you would want to look at our infrastructure for a second workload and third workload. So that's one side of what's happening with the expansion. The other side of the expansion is what I also referenced, which is if you're an Office 365 customer, you have data in Office 365. You want to build applications that tap into that data, then you use Azure. So that's the other piece. The EMS growth is also very much related to that, which is if you deploy Exchange Online, you have Azure AD and then the natural expansion from there is the full EMS suite with device management for all your mobile devices and also Advanced Threat Protection and what have you. So we see those -- both those trends of -- from an application workload development synergy as well as infrastructure from identity management, device management workout.
Operator:
Our next question comes from the line of Brent Thill with UBS.
Brent Thill:
Amy, macro is on everyone's mind. I'm just curious if you guys could comment a little bit about what you're seeing. I know it may be too early to see some of the weakness that others have seen. But how are you looking at the demand environment? And how does that change your plans as you look towards the back half of the year? Just any assumptions change in your mind?
Amy Hood:
Thanks, Brent, for the question. The geos I specifically called out obviously, are where we are the most impacted and they are the bigger geos. But really I think the focus that we have here is how we can best execute no matter what the macro environment turns out to be, focus on our own execution, focus on continuing to drive cloud services, focus on continuing to drive annuity mix. Those movements actually, and as we help customers transform, is really the best plan in the face of any uncertainty, which you're clearly asking me about. But I tend to probably focus more on what we can control versus the external environment and how we can best react to that.
Operator:
Our next question comes from the line of Heather Bellini with Goldman Sachs.
Heather Bellini:
I was just wondering, Satya, you mentioned, and I know there's been a lot of questions on Azure. But you mentioned strong growth in compute and SQL usage on Azure being up, I think you said 5x. I was just wondering if you could give us your take on how you see the mix of Azure workloads. I mean, is it right now more new workload growth and there's -- it's very little existing workloads moving over. I'm just trying to get a sense for kind of how you see the wave cresting for new workloads versus existing workloads that can migrate over. And I'm also wondering if you see it helping with share. You mentioned it's kind of like a design win or an ISV win. Wondering if you could share with us how this might be impacting your share versus say Linux or versus other types of infrastructure platforms.
Satya Nadella:
Yes. The thing, Heather, the move to the cloud has done for us is expanded the market opportunity that we have had more than ever before. In some sense, if you compare it to the TAM of STB versus what we now describe as Intelligent Cloud, we are operating in a much bigger market. And that's because, first of all, the move to the cloud combines a whole bunch of different categories, as well as take something that you mentioned, which is Linux. We now have the ability to take Linux workloads and run them first class and over 20-plus percent of Azure is Linux workloads, which is sort of a growth opportunity we tapped into with the cloud, which we didn't have previously. And even take something like EMS, which is a service, you could say in the past, we participated with Active Directory. But we -- and some amount of System Center. But now, with the growth of actually mobile devices and SaaS applications, our opportunity with EMS is much bigger than anything that we had in the client/server era. So clearly, we are migrating some workloads, and structurally, some of that helps us because we had that position in the client/server space. But when we look at what we are doing in the cloud, it's mostly about attaching to one of the secular growth trajectories going forward, be it open source Linux development, mobile use and SaaS applications. So those are all things that we participate in, which we didn't participate in the past.
Operator:
Our next question comes from the line of Mark Moerdler with Bernstein Research.
Mark Moerdler:
So I got a question for Satya and then a quick follow-up for Amy. Satya, following up on the cloud discussion, recognizing that SaaS, PaaS, Infrastructure as a Service, hybrid are all related, but as Azure continues to grow fast and become a bigger part of the business, how should we think about the opportunities or the opportunity size for PaaS versus Infrastructure as a Service? PaaS is much smaller industry-wide today, but is the opportunity big, bigger? How should we think about that? And then I have a follow-up for Amy.
Satya Nadella:
The opportunity, I believe, in both cases is high because it just comes in different forms. IaaS growth comes because people already have existing code that they want to move over and then they start extending by writing more PaaS because it's sort of more efficient for them to write new code and new apps in PaaS. So I think that depending on what -- if you're bringing something over, your IaaS will be heavy first and then PaaS will grow. If you're starting new, you will have PaaS, which is going to be the first thing you do, but then you'll always find the need to go integrate with something that was already existing, existing data, existing code in a virtual machine. So I, myself, in fact, one of the things that Amy and I do is when we think about our CapEx, we think about all these layers together. In fact, we amortize our CapEx across all of these, and we pay attention to margin and premium mix because what we have come to understand is customers, depending on where they start, how they start, have different mix profiles. So it's the all-up as long as we're growing our premium services attach and margins for those remains strong. We feel that the mix can be different and it's okay. And we really want to speak to the needs of the customers more than any product strategy goal we have.
Mark Moerdler:
Perfect. Amy, a slightly different topic. Free cash flow grew 25% year-on-year, much faster than the other metrics. How should we think about this trend continuing?
Amy Hood:
That was impacted, Mark, in the prior year by some integration and restructuring charges on the cash flow statement.
Mark Moerdler:
Okay. So it's really a onetime event more than anything else?
Satya Nadella:
Yes, just always make sure you check the integration and restructuring in the prior year.
Operator:
Our next question comes from the line of Raimo Lenschow with Barclays.
Raimo Lenschow:
Quick question for Satya. Now that Windows 10 is on 200 million devices, what do you see on the developer network because one of the big aims was you have a uniform platform for developers to go against the PC, tablet, et cetera. What do you see in terms of them kind of starting to embrace the platform and use the opportunity there?
Satya Nadella:
Yes, thanks for the question. Yes, you're absolutely right. That was one of our biggest strategic objectives was to get active devices and with store integrated into the install base and in the user experience so that we could increase the success for developers. And we're seeing good early signs. In my opening commentary, I talked a little bit about both the increased visits to the store and transactions as well as the fact that we are attracting new applications from developers, like Netflix to Wall Street Journal to others. And as you can imagine, our share is today in desktops, in emerging in tablets, in 2-in-1, and of course, now with Xbox as well, which has got great attraction to gaming developers. And so those are the natural places, where you will see us gain more developers and gain more traction. We are big believers in a unified developer platform and a unified store. And then as Windows 10 monthly active devices increases and the store usage increases, we'll see more and more developers take advantage of it.
Operator:
Our next question comes from the line of Walter Pritchard with Citi.
Walter Pritchard:
Just a numbers question for Amy. I noticed your long-term unearned revenue was up quite a bit. I mean, that's kind of been a flattish trend, and it was paired with commercial bookings being much stronger, I think, than I was modeling. I'm wondering if you could just help us understand what drove the unearned and how that contributed to those commercial bookings.
Amy Hood:
Sure. A couple of things, Walter, which I know you recall. We do have a bit of lumpiness in our explorations, as I said on the call. This was a big exploration quarter for us. And so on occasion what that does even with the negative currency impact on C&B is have a bit of lumpiness over time. Now that being said, I want to point to the core, which is that renewal rates were very good in a big quarter. There was very strong performance on that front, very strong performance in moving customers to annuity as well as to the cloud. So aside from a bit of the lumpiness that you do note and we have from time to time, the execution in the quarter was very strong.
Walter Pritchard:
And then if I can just -- one other numbers question. It looks like in the Q, you called out actually Windows Server declining as an offset to Intelligent Cloud growth. And I'm wondering we haven't seen that comment in the Q before. Was there something sort of one-off driving that or any further detail on that?
Amy Hood:
The way I would think about that one, Walter, is, in general, our premium or enterprise workloads across Windows, SQL, System Center, et cetera, grew double digits. And so some of that weakness frankly is in the non-annuity and very transactional business, which happened to impact Windows Server a bit more than other workloads. And that is where macro pressure on occasion shows itself first is in some of that non-annuity lumpiness. So that's the nature of that comment.
Operator:
Our next question comes from the line of Karl Keirstead with Deutsche Bank.
Karl Keirstead:
Amy, relative to your 2Q guide, the upside surprise really came in the personal computing business. And at least relative to our third quarter estimates, it's again the personal computing guidance that beat. I'm wondering if you could repeat the key factors that are contributing to the outperformance in that pretty important business.
Amy Hood:
Sure, Karl. In Q2 -- let me talk about 2 key ones. Number one is really the device launches. We actually launched a very broad portfolio of devices into the quarter, with Surface Pro 4, Surface Book, Band 2 and the Lumia 950 and 950 XL. And so between all of those hardware products as well as our gaming performance, and other sort of hardware component in quarter, we did a little better than we had expected in our launches. Now when you launch mid-quarter, there's always some timing aspect to that. But I feel very good about the execution of those, and that is a meaningful component of that outperformance. The second one, which I talked about, is OEM Pro. We did a little better in the quarter than I expected, but inventory levels are a little higher. I expect to work through that in Q2 -- I mean, Q3. And that was a couple of points of impact, for example, on OEM Pro in quarter.
Karl Keirstead:
Okay, great. And then, Amy, for the third quarter, your guide for that business is also pretty good. Is that due to some of these similar factors? Or are there 1 or 2 others that are driving the -- what appears to be pretty solid 3Q performance in that unit as well?
Amy Hood:
Well, it's similar drivers. In that segment, there's also some topics I tend to not get asked about in Q&A. Let me take the opportunity to talk about them, which is one, our search performance continues to be very good. Frankly, our display business has been quite good. And if you go beyond that, I feel good about our gaming business sequentially. I feel good about the hardware, especially the Surface performance as we launch into more geos. And so if you think about all those components, which actually were very similar to Q2 in terms of their strength. You see them again in Q3. And so I'm not sure there's anything "new", Karl, I would say other than that bit of mix between OEM Pro, a little bit pulled into Q2 versus Q3.
Operator:
Our next question comes from the line of Kash Rangan with Bank of America.
Kash Rangan:
I was curious to get your thoughts, Satya, on the Windows 10 upgrade cycle in the enterprise, and also the consumer market, particularly after you've anniversaried the free offer for Windows 10. And secondly and finally, thoughts on Surface. It's off to a great start with the latest model. Could that play a more important role in the corporate computing landscape?
Satya Nadella:
Thanks, Kash, for the question. I thought the upgrade momentum, the fact will we crossed 200 million active devices, we feel very, very good about that. And the pilot, the most -- the place, which in the second half is going to be a huge focus for us, is the enterprise deployment. And that's where I think there's real excitement because of some of the core capabilities of Windows 10 when it comes to security, manageability that I think is going to create great value for enterprises and that's showing up in all the pilots. And the accelerate -- I've never seen a Windows release in the enterprise with this level of accelerated deployments -- deployment plan. So we obviously need to do a great job in continuing to push that, and we are focused on it. As far as Surface, Surface is playing an increasing role for us in both consumer as well as in the enterprise market. And also, we just -- we created a new category of 2-in-1s, where even our OEMs are finding success, which was one of our strategic objectives of doing the Surface. And so overall, we do think that this tablet that can replace your laptop is ideally suited for productivity needs, which means it's great for your personal use as well as your use inside of the enterprise, and we continue to see good growth.
Amy Hood:
I would just add one thing is that we've actually announced a number of important partners to help us take the Surface portfolio into commercial customers. I think we'll expect to see progress on that over the course of the year.
Kash Rangan:
If I could, your excitement is pretty palpable. What could be driving that 140% increase in adoption relative to Windows 10. We all thought XP to 7 was a major transition, but it looks like there's another big transition happening here.
Satya Nadella:
I mean, I think there are 2 aspects of it. We have a good operating system release for the core desktop user. And second, I believe, is that we also expand out into new usage patterns. If you look at even the thing that we're seeing is in terms of engagement with the browser or things like Xbox LIVE, with the store or new device categories like the 2-in-1, all I think make it much more possible for users to engage with Windows in more mobile formats and in more productivity scenarios. So I think it's the combination of all of that. But it starts with having a good product truth which Windows 10 does deliver on.
Operator:
Our next question comes from the line of Ross MacMillan with RBC Capital Markets.
Ross MacMillan:
Satya, I had a question on commercial Office 365. I don't know if you gave us the number, but I think the last couple of quarters, you talked about monthly active users, and I'm curious if you have an update on that number. And then I also was curious about thoughts around ARPU because you introduced the E5 SKU in December. Where are we on the path of penetration, if you will, with the higher value SKUs and the ability to see price lift across the base over time?
Satya Nadella:
Yes, I'll start and Amy, you can add. I mean, I think that's right. Last time we talked about the 60 million monthly active users for Office 365 and that continues to grow. In fact, there is always, I think we also talked about how we get licenses sold and then -– or subscriptions sold, and then there's deployment and there's always lumpiness as well as increased deployment that happens once the users migrate. And we'll continue to track that and we'll continue to disclose those numbers as they come along. But I feel very, very good in the growth of that. And I think the best proxy for you really beyond any numbers we talk about in terms of monthly active is our capital, because if you look at what we do is we spend our capital only to really fuel the growth or to service the growth of usage across Office 365 and Azure and you see that increasing. And then in terms of the margin profile, I mean, the entire story of having the E3 mix first to be high and now E5, that's the thing that Amy talked about, which is we now have good premium tier value in all of our products in Office 365 that's most evident with E3 and now E5. Even in Azure, we have things like EMS. We have our data services, even our developer services. So I think all of -- both of our cloud products, the major cloud products have these premium tiers that the mix shift to those or the addition of those is something that we're focused on, and we see in our results.
Amy Hood:
That's right. I would just add that we did see that premium mix go up at Office 365 on the commercial side as you were noting. And really E5 has only been in market for the last month of the quarter. We're excited about the number of customers that are trying it and that all the value it offers, but I would expect that to sort of be a longer-term evolution as opposed to in Q2.
Ross MacMillan:
Can I just a quick follow-up? Amy, that was great. Just on Windows just so we all calibrate correctly. You've had this benefit from the RPL comps from last year. Should we think about Windows really now beginning to trend in line to PC units? Or can there still be some variability around that?
Amy Hood:
Yes. In my guidance comments, I talked a little bit about that. On the Pro side, as I mentioned, we'll have a couple of point impact that will make a difference between that on the Pro side. And I would expect -- I think we actually even talked about that last quarter that the RPL delta, which we've seen in Q1 and Q2 would go away in Q3 and Q4 and it would trend much more similarly to the overall consumer PC market.
Operator:
And our last question will come from the line of Ed Maguire with CLSA.
Edward Maguire:
I wanted to ask if you've been able to quantify some of the uplift since you've been opening up Office to different platforms like iOS and Android, and now with the recent alliance with Red Hat, opening up a lot of opportunity to Linux developers. Have you been able to quantify how much uplift you've gotten and how do you see this impacting your broader market opportunity?
Satya Nadella:
Let me sort of speak to it in generic terms because I don't think we have sort of quantified it as narrowly perhaps just to address those specific moves we made. But overall the way we have thought about it is, we want to make sure the Office subscription both to consumers as well as to enterprise subscribers is valuable across all of their devices because it speaks to the vision that we have, which is the cloud is what enables the mobility of the human experience across all of the devices in your life, because increasingly, there will be more devices. And we want to make sure that we are adding value and if we add value in that context, you will be more inclined to retain or purchase the Office subscription. So that's been our goal, and that's working well and it sort of shows up in our all-up growth. And similarly with Azure, we are making sure that as people are tapping into the cloud and moving to the cloud, we can get all workloads to be as first class as on Azure so that's why we've done the deals with Red Hat. We even did previously deals with Oracle. So Azure is a complete open platform where, of course, you can run all the Windows workloads, the .Net workloads, but we are increasingly seeing the open source workloads, the Linux workloads, the Oracle workloads, the SAPs and what have you and more interestingly the mix of all of them because it's -- the enterprise is heterogeneous, it has been heterogeneous. We participated only in a portion of it. Whereas with Azure, we can participate as the total open platform. And that's how we thought about it, and that's what we're executing on.
Amy Hood:
Thanks, Ed, and thanks, everybody.
Satya Nadella:
Thank you very much.
Chris Suh:
So that wraps up the Q&A portion of today's call. We look forward to seeing many of you in the coming months at various investor conferences. For those unable to attend in person, these events will be webcast, and you can follow the comments at microsoft.com/investor. Please contact us if you need any additional details, and thank you again for joining us today.
Operator:
Thank you. This concludes today's teleconference. You may disconnect your lines at this time. Thank you for your participation.
Operator:
Welcome to the First Quarter Fiscal Year 2016 Microsoft Corporation Earnings Conference Call. As a reminder this conference is being recorded. I would now like to turn the call over to Chris Suh, General Manager of Investor Relations. Chris, please proceed.
Chris Suh:
Thank you. Good afternoon and thanks for joining us today. On the call with me are Satya Nadella, Chief Executive Officer; Amy Hood, Chief Financial Officer; Frank Brod, Chief Accounting Officer; and John Seethoff, Deputy General Counsel. On our website, microsoft.com/investor, you can find our earnings press release and financial summary slide deck which is intended to supplement our prepared remarks during today's call and provide the reconciliation of differences between GAAP and non-GAAP financial measures. Our website also includes information related to our new financial reporting segments announced in September. This is also the first quarter that reflects the revenue recognition accounting for Windows 10. As a reminder, we report Windows revenue prior to any accounting adjustment in our More Personal Computing segment. The corresponding revenue deferral for Windows 10 sales is then reported in corporate and other in our segment reporting. Earnings commentary today and going forward will focus on results prior to the net deferral impact as we believe this is the best reflection of business health. Unless otherwise specified, we will refer to non-GAAP metrics on the call. The non-GAAP measures exclude the impact of last year's integration and restructuring charges and the current Windows 10 net revenue deferral. The non-GAAP financial measures provided should not be considered as a substitute for or superior to the measures of financial performance prepared in accordance with GAAP. They are included as additional clarifying items to aid investors in further understanding the company's first-quarter performance in addition to the impact that these items and events had on the financial results. Additionally, any mention of operating expense refers to segment operating expenses as defined in the footnotes of our Form 10-Q and includes research and development, sales and marketing and general and administrative but exclude the impact of last year's integration and restructuring charges. All growth comparisons we make on the call relate to the corresponding period of last year unless otherwise noted. We also provide growth rates in constant currency when available as a framework for assessing how our underlying business has performed, excluding the effect of foreign currency rate fluctuations. At the segment level we provide constant currency growth for both revenue and gross margin. However, due to the recent change in our segment reporting groupings we aren't able to provide segment-level constant currency operating expense growth, and consequently cannot derive constant currency segment operating income either. We do provide constant currency operating expense and income growth at the company-wide level. We will post our prepared remarks to our website immediately following the call until the complete transcript is available. Today's call is being webcast live and recorded. If you ask a question, it will be included in our live transmission and in the transcript and any future use of the recording. You can replay the call and view the transcript on the Microsoft Investor Relations website until October 21, 2016. During this call we will be making forward-looking statements which are predictions, projections or other statements about future events. These statements are based on current expectations and assumptions that are subject to risks and uncertainties. Actual results could materially differ because of factors discussed in today's earnings press release, in the comments made during this conference call and in the Risk Factors section of our Form 10-K, Form 10-Q and other reports and filings with the Securities and Exchange Commission. We do not undertake any duty to update any forward-looking statement. And with that, I'll turn the call over to Satya.
Satya Nadella:
Thank you, Chris. Good afternoon, everyone. I'm looking forward to today's call. This quarter we delivered $21.7 billion in revenue and group profit. Also as part of our commitment to balance capital returns, we meaningfully increased our quarterly dividend and continued our stock repurchase plan. More importantly, we are focused and making progress towards the goals for fiscal year 2018 that we shared six months ago. Now more than 110 million active devices are running Windows 10. We are well on our way to reaching 1 billion Windows 10 active devices. People are moving from needing to choosing to loving Windows. Similarly we are making great progress towards our goal of $20 billion in annualized commercial cloud revenue run rate, which now exceeds $8.2 billion. The results speak to our differentiated cloud strategy, expanded market opportunity and the speed at which customers are adopting our service. As I reflect on the quarter, it is important to note that we are investing in significant addressable markets where we also have meaningful differentiation. Today we'll walk through our financial results for the first quarter and discuss how we are delivering new innovation and growing users and usage across each of our three segments. Let's start off with productivity and business process. Clearly, how people work has changed dramatically but one thing remains true, everyone wants to get more out of every moment of their life. After all, time is our scarcest commodity. That's why we set out to reinvent productivity and business process. The recent release of Office is a big step forward. We designed Office 2016 and Office 365 to take the work out of working together. We want to help change the nature of work within organizations of all sizes by focusing on the mobility of the person's experience, enabling collaboration and building a rich service that spans all aspects of how people work today. This approach is resonating with both our consumer and commercial customers. More and more consumers are using Office across device platforms, which is driving Office 365 growth. There are now more than 18 million consumer Office 365 subscribers. We surpassed 200 million downloads of Office Mobile, more than 1 billion to-do lists have been created so far in Wunderlist and more than 0.5 billion people manage their documents and photos in OneDrive. We continue to see strong adoption in the commercial space as well. From our largest customers, such as Kraft, GE, Louis Vuitton, to schools and small businesses around the globe. Of note, commercial Office 365 monthly active users grew to 60 million with nearly 60% of our installed base using premium workloads. And we added 50,000 new small business customers in each of the last 19 consecutive months. As customers move to our cloud, it enables us to deliver even more value and push for new growth by entering new categories. Information protection is a great example where we have done this because of natural synergies with our existing services. In fact, nearly 20 million people already use our new premium information protection capabilities in Office 365. That's a tremendous validation of how the cloud accelerates the adoption of new workloads and grows our ability to monetize new value in the $10 billion information protection market. The new organizational analytics market is another area where we see growth opportunity so we are investing with our acquisition of VoloMetrix, a powerful cloud-based tool for analyzing organizational productivity. The ability to visualize how people engage with others inside and outside an organization is something the cloud is uniquely suited to do. It is exciting to be on the forefront of creating a new technology category. This illustrates how our vision for productivity goes beyond helping individuals to empowering groups of people and entire organizations to accomplish more together. Our addressable opportunity will expand further as we launch more advanced security, voice and analytics workloads in our new premium Office 365 SKU next quarter. Let's talk about business process. With Dynamics we are making great progress in breaking down the boundaries between business process, collaboration and productivity to truly empower organizations. The companies I talk with every day are under pressure to grow revenue while differentiating themselves on customer experience. It's one reason usage of CRM is growing. Dynamics CRM Online enterprise seats more than tripled year over year. Dynamics AX revenue also grew double digits as the operational system for agile business processes. And we have a new release for Dynamics NAV for small businesses that is tightly integrated with Azure, Office 365 and Dynamics CRM. Moving to the intelligent cloud. Before I talk about the great progress we are making with our intelligent cloud platform, I want to pause and reflect on where we are as an industry. While many companies are developing commercial cloud offerings, there are really only two driving enterprise cloud platform innovations at massive scale, Amazon and Microsoft. We push each other and we each have a unique approach. Microsoft has bet on a strategy to build a hyper-scale public cloud as well as reinvent servers as the edge of our cloud. This approach gives customers a true hybrid distributed computing platform that reflects their real world needs. Our unique hybrid approach coupled with high value services is clearly a structural advantage. It's great to see our customers like Walmart, jet.com and Alaska Airlines seize the benefits of the cloud to transform and push for growth. Azure revenue and compute usage more than doubled year over year and we are continuing to channel our innovation into high growth scenarios with new features and services. In the last quarter alone, we have made major updates spanning Azure app services for building enterprise web and mobile apps, Azure Data Lake for infinite data management and analytics, advanced threat analytics which help organizations identify breaches and threats using behavioral analysis. CIOs are increasingly adopting our Azure premium service for security and manageability. Enterprise Mobility services has more than doubled to 20,000-plus customers. Our installed base has increased nearly 6 times year over year making EMS the largest mobility and identity management solution in a new and growing market. Our acquisition of Adallom, an innovator in cloud security, will bring customers with ability and control over application access and company data stored across popular cloud applications including Office 365, Salesforce, ServiceNow and many more. To be a worldwide cloud player, global scale is a must. With that in mind, we launched new data centers in India bringing our global total to over 20 regions, more than any other major cloud provider. We aren't just selling into these countries, we see the cloud as an accelerator of local economies by offering tools that empower emerging businesses, transform public sector services and create value for new local partners. Our differentiated hybrid capabilities mean customers get to choose how they adopt the cloud and distribute their workloads. This in turn is driving the growth of our server business. Premium versions of Windows Server, SQL Server and System Center all grew double digits. Lastly, we reached a big milestone with SQL Server, one that has been 20 years in the making. The database software market is still one of the largest and now we are an unparalleled leader in Gartner's Operational DBMS Magic Quadrant. That speaks to our differentiated vision in the category and the value we deliver to customers and we are certainly not done innovating. This milestone with SQL juxtaposed with our rapid growth in Azure and its position in the cloud Magic Quadrant shows the overall strength and progress we are making with our intelligent cloud platform. Now let's shift to progress in our More Personal Computing segment, specifically how the launch of Windows 10 is sparking new growth opportunities for the entire Windows ecosystem. As a platform company, we think about bringing the needs of multiple constituencies together, developers, IT professionals and users, and we have seen great response from all three. There are now more than 110 million monthly active devices running Windows 10. The majority of the upgrades in the first 10 weeks were naturally from consumers and are three times that of Windows 7 over the same time period after launch. We are also seeing a fast start to business adoption with more than 8 million business PCs now running Windows 10. We are adding more enterprise features and we are making it easier for businesses to buy and support Windows devices. Our early success in attracting developers' apps and store visits is also growing. Our stores have seen 1.25 billion visits and developer revenue per download has grown four times since the Windows 10 launch. Developers are responding to the opportunity, including Facebook, which will release universal apps for Facebook, Instagram and Messenger. Windows 10 is also driving increased usage of other Microsoft services. Specifically, Bing's share is up to 20.7% in the US and advertising revenue grew 29% worldwide, helped by Windows 10 users asking Cortana more than 1 billion questions. Further in gaming, we have also seen an increase in active users as we extend our gaming experiences from the console to Windows 10 PCs. Xbox Live continues to grow active usage and every day nearly half of the Xbox One user base is engaged in the service. It'll be a great holiday for all gamers. The beta release of Minecraft for Windows 10 is off to a strong start, with players having already placed over 0.5 billion blocks. And next week we are excited to launch one of the most anticipated new games this holiday with Halo 5
Amy E. Hood:
Thank you, Satya, and good afternoon everyone. Before addressing this quarter's results, I want to briefly comment on the reporting segment change we announced during the quarter. We believe our new segments in combination with the supplemental metrics and the profit measure of operating incomes provide transparency into our progress against our ambitions. As Chris mentioned, my commentary today on our results and outlook will reflect the new segments and excludes the net revenue deferral impact of Windows 10. Last quarter, we discussed the material impact that foreign exchange movement would have on our financial results through fiscal 2016. In Q1, the FX impact on total revenue was 5 points, with most of the impact in the Intelligent Cloud and Productivity and Business Processes segments given their high annuity mix. This was in line with the expectations we shared in July. This quarter, revenue was $21.7 billion, down 7% and 2% in constant currency, primarily due to the changes we've made in our phone business. Gross margin declined by 3% but was up 3% in constant currency. We were thoughtful with operating expenses, realizing savings but investing as well. As a result, operating income grew 1% or 11% in constant currency. Earnings per share was $0.67 growing 3% and growing 15% in constant currency. We continued to see solid performance across most developed markets while the challenging macro conditions in Brazil, China, Japan, and Russia persisted this quarter. Commercial results are now included in each of the reporting segments, therefore each quarter I will cover overall commercial results in my commentary. Our commercial business continues to be healthy, with momentum in cloud services and a higher annuity mix across all segments. Commercial bookings were slightly better than we expected and grew 10% in constant currency. We executed well on expirations and commercial unearned revenue came in as expected, growing 3% to $21 billion, up 10% in constant currency. Our contracted not billed balance was more than $23.5 billion, in line with seasonality for the quarter. As Satya remarked, our commercial cloud annualized revenue run rate surpassed $8.2 billion, growing nearly 70% year on year and in line with our expectations. Consistent with the revenue pattern across our commercial business, we typically derived the largest volume of renewals and new agreements in June and consequently see a lower sequential growth rate in Q1. Importantly, our commercial cloud gross margin percentage improved again sequentially from Q4 as we benefited from increasing scale and efficiencies. As I will talk about shortly, our leading indicators around usage, new cloud services and customer demand remain healthy, and we are clearly on track for our $20 billion goal in FY 2018. Now, let's turn to the detailed results of each segment. Our Productivity and Business Processes segment, which is made up of commercial and consumer Office including Office 365 as well as Dynamics delivered $6.3 billion in revenue, declining 3% and growing 4% in constant currency. In Office commercial, revenue grew 5% in constant currency and was slightly better than we expected. Increased channel sales capacity, a higher adoption of premium services and continued installed base growth all contributed to our performance. We saw broad-based Office 365 seat growth across both large enterprise and the SMB customer base. Office consumer revenue declined 4% in constant currency, better than the underlying consumer PC market and slightly better than we had expected. This quarter, recurring subscription revenue more than offset the impact of customers transitioning to Office 365. Our Dynamics business grew 12% in constant currency, slightly better than we expected. Growth was driven primarily by Dynamics CRM Online. We continue to make progress by investing in product innovation organically as well as adding capabilities through acquisitions like FieldOne and FantasySalesTeam. Segment gross margin declined 6% but grew 1% in constant currency. Gross margin percentages have been impacted by the mix shift toward our rapidly growing cloud services, including our consumer properties like OneDrive. As Chris mentioned, this year we can't provide constant currency impact at the segment level for operating expenses and therefore operating income. That said, FX in general as at the company level had a favorable impact on operating expenses, which declined 6%. The Intelligent Cloud segment, which includes our portfolio of server products, Azure cloud services and Enterprise services, delivered $5.9 billion of revenue, up 8% and up 14% in constant currency, in line with our expectations. Our differentiated cloud platform offerings and rapid pace of innovation continue to be compelling to both new and existing customers. Segment gross margin grew 8% or 15% in constant currency. We continue to invest in research and development resources to realize the large and growing addressable market opportunities and are accelerating our plans to add incremental sales capacity to support growing customer demand for cloud services. Segment operating income grew 14%. Now to our final segment, More Personal Computing, which includes Windows, devices, gaming and search. Revenue was $9.4 billion, declining 17% and 13% in constant currency, mainly due to the changes in our phone strategy. As Satya mentioned, since the launch of Windows 10 in late July, we have seen solid momentum in our ecosystem and with our customers. And importantly, we saw positive engagement and usage signals across services like search and gaming that provide post-sale monetization opportunities. Overall, our OEM business declined 6% this quarter, outperforming the PC market and better than we had anticipated, driven primarily by non-Pro OEM. As we discussed previously, this was a transition quarter as the ecosystem moves to Windows 10 and we believe overall inventory in the channel is at normal levels as we head into holiday. OEM non-Pro revenue declined 4% as we saw OEMs focused on premium devices aligned to the Windows 10 launch. This drove a richer mix to market leading to improvement in the average revenue per license. OEM Pro revenue declined 7% slightly ahead of the overall commercial PC market. Windows volume licensing grew 4% in constant currency with annuity growth in mid single digits. Search revenue increased to more than $1 billion this quarter and we passed an important milestone as our search business reached profitability. In our devices portfolio, revenue declined 49% and 45% in constant currency, mainly due to phone revenue which decreased $1.5 billion. As expected, Surface revenue slowed with the market anticipation of a new Surface Pro device for the holidays. Surface continues to gain ground with businesses and schools, creating opportunities for our rapidly growing partner channel which includes Accenture, Dell and HP. Both the number and size of deals in our commercial segment for Surface have increased double digits year on year. This quarter in gaming, revenue grew 6% in constant currency. We saw growth in Xbox Live transactional revenue and our first-party game portfolio, offset by declines in hardware revenue due to lower volumes of Xbox 360 consoles sold. Government gross margin declined 10% or 4% in constant currency. Gross margin percentages were flat year over year, excluding the phone. Segment operating expenses declined 13% due primarily to lower phone expense. As a result, segment operating income decreased 4%. Now back to our overall company results. As usage of our cloud service grows, we will continue to invest capital into our data centers and servers globally. This quarter we invested $1.5 billion to support that demand-driven growth. Other income was negative $280 million due in part to foreign currency remeasurement and interest expense. Our non-GAAP effective tax rate was 21%, below our guided range. This was driven by the change in geographic mix of our earnings and lower nondeductible operating losses associated with phone. This quarter, we returned $6.9 billion to shareholders, up 51%. This includes our recently announced 16% increase in the quarterly dividend to $0.36. With that overview of the quarter, let's move to the outlook. I'll start with some overall comments and then move to a discussion by segment. First on FX. Based on the current rates and the forecasted geographic mix of revenue, we expect 4 points of negative impact on total revenue in Q2. By segment, we expect a 7 point drag in Productivity and Business Processes, 6 points in Intelligent Cloud and 3 points in More Personal Computing. In H2, we expect the impact to lessen to around 3 points in total, weighted toward our segments with the highest percentage of annuity. Next to our commercial business, which we expect to remain healthy in Q2. Our annuity mix should trend up with good execution on contract renewals and continued adoption of our commercial cloud services. Accordingly, we expect commercial unearned revenue to be within a range of $19.5 billion to $19.7 billion, benefiting from these positive trends. With the ongoing increase in cloud demand, we expect to accelerate our investment in data centers and capital equipment for the remainder of the fiscal year, expanding geographic coverage and capacity. Now let me share some additional thoughts on each segment. In Productivity and Business Processes, we expect revenue of $6.6 billion to $6.7 billion. Adjusted for 7 points of expected FX impact, the revenue growth reflects the continued momentum of Office 365 and our Dynamics portfolio. And as Satya discussed, with our new E5 SKU in Q2, we're expanding our opportunity into security, analytics and voice. For the Intelligent Cloud segment, we expect revenue of $6.2 billion to $6.3 billion, including a 6 point FX impact. Our hybrid approach continues to drive growth in our server licensing business and robust growth in our services. Gross margin in this segment will reflect the accelerating mix of cloud services. We expect More Personal Computing revenue to be $12 billion to $12.4 billion, including the 3 points of FX impact. Because of the mix of devices and software in this segment, let me provide a bit more context. First on Windows. Overall in Q2, we expect our OEM business to look similar to Q1 with non-Pro outperforming the underlying PC market. As we move deeper through the fiscal year, the device mix should evolve as our OEM partners produce more models at a wider range of price points. In search, we expect Bing's strong trajectory to continue, remaining profitable for the remainder of the year. We will continue to see the impact of the phone restructuring. Revenue declines and gross margin percentages in Q2 should look similar to Q1. And with the strong holiday Surface lineup, we expect revenue to grow in Q2. Gross margins will reflect the mix of device life cycles between Surface 3, Surface Pro 3 and a growing mix of Surface Book and Surface Pro 4. We expect COGS to be $9.7 billion to $9.9 billion, with variability driven by the device sales. We expect operating expenses between $8 billion and $8.1 billion in Q2. For the full year, we are lowering our guidance to $31.9 billion to $32.1 billion. We are and will continue to thoughtfully reinvest operating expense savings to accelerate growth in key areas, to expand our addressable market and transform how we work, to better deliver products and services to our customers. We expect other income and expenses to be negative $300 million in Q2, similar to Q1. This includes the net cost of hedging and interest expense offset by dividend and interest income. We expect our Q2 and full year tax rate to be between 19% and 21%. Similar to Q1, this reflects the changing geographic mix of revenue as well as lower nondeductible operating losses associated with phone. In closing, during Q1 we exceeded our own expectations across many of our businesses and more importantly, we saw healthy indicators of future growth. Through business model transitions and strategic shifts, our solid execution paired with a focus on achieving our bold ambitions has enabled us to take share in existing areas while we enter new ones. And with that, I'll turn it back to Chris for Q&A.
Chris Suh:
Thanks, Amy. We'll now move to Q&A. Operator, can you please repeat your instructions?
Operator:
Thank you. Our first question comes from the line of Keith Weiss with Morgan Stanley. Please proceed.
Keith Eric Weiss:
Excellent. Thank you guys for taking the question and a very nice quarter indeed. I wanted to ask about the Azure in particular and the public cloud performance that you saw this quarter. It again seems like you're seeing an acceleration in that overall business and more broadly it seems like industry-wide both you guys and AWS are seeing something of an inflection point going on in terms of more and more business accruing to those public cloud environments. So my question is just that, would you agree with that statement that there is an inflection going on in the business? And if so, what do you think is causing that and is there a changing nature in how people are using that cloud? And then maybe for Amy, is there something we should bear in mind in terms of your traditional business, sort of the on-premise business that may be impacted as that inflection takes place that we should bear in mind as you go forward?
Satya Nadella:
Yeah, I'll start, Keith, thanks for the question. Overall what we have seen is the public cloud or cloud infrastructure makes it much more possible for businesses of all sizes and developers of all sizes to get at infrastructure with much less friction than ever before. I grew up in our server business in the past. We were definitely the one to democratize servers by bringing servers to small businesses. But when I think about what's happening for example in Office 365, where we are adding 50,000 small business customers who now get the most sophisticated server technology, but now as a SaaS service, that's what's really happening world over with all application categories and that's where the growth is. I don't know long-term whether there is a zero-sum equation, but right now and in the intermediate timeframe, we see in our case growth in both sides. And in our case the vision also we have for distributed cloud infrastructure is just that, it is distributed. So we don't think of our server as a legacy business. I think of it as the edge of our cloud. If you look at what we are doing with SQL, we will have the ability for any customer of SQL to stretch even a single table from between their on-premise to the cloud. Those are the kinds of things that we are excited about. But we clearly are seeing very rapid growth and adoption of our Azure cloud. But in our case there are two unique aspects. One is this true distributed hybrid. And second is we don't think of Azure in isolation. We think about it in the combination of Office 365, Dynamics, EMS, because really it's one cloud infrastructure first of all from a capital perspective that sort of serves all of these and there's a virtuous cycle between all of these for our customers as well.
Amy E. Hood:
And Keith, your second question, the place you'll actually see it will be in the gross margin percentage. As Satya said, I do expect both to grow, both the on-premise and the cloud. But I expect the mix to increasingly shift toward the cloud given its sort of robust growth rate, which will impact the gross margin percentage over time.
Keith Eric Weiss:
Excellent. That's very helpful, thank you.
Chris Suh:
Thanks, Keith. We'll take the next question, please.
Operator:
Thank you. Our next question comes from the line of Mark Moerdler with Bernstein Research. Please proceed.
Mark L. Moerdler:
Thank you. Congratulations on the quarter everyone. Two questions, but related. Let me give you the first one. The commercial cloud annualized revenue run rate grew slightly from $8 billion to $8.2 billion or a little more than each of those. You had Office 365, Azure, Dynamics CRM Online, and all of them seem to be growing very fast. How should we think about the difference? Should we figure that the run rate reaccelerates next year? Next quarter, excuse me. And then I have a follow-up.
Amy E. Hood:
The way to really think about that number just because of some of the seasonality in our business, Mark, is to think about the year-over-year growth rate of 70%. For me that is more symbolic of how you should think about the pace. And that is a very fast number on a increasingly growing base.
Mark L. Moerdler:
That makes perfect sense. Thank you. The second one is the cloud margins improved nicely. Given the data that's in here, it looks like they've all started to move up. Azure seems to move up. You'd said in the FAM the gross margins for 2015 (37:31) should be about 44%. How should we think about cloud gross margins for 2015? I know you don't know obviously the mix of all the cloud products, but how should we think about the improvement there?
Amy E. Hood:
Thanks, Mark. Looking in the old segments, I know you all have done, we saw a year-over-year improvement in the overall commercial other segment that we disclosed this time too of about 10 points year over year. We saw sequential improvement from Q4 to Q1. We're still focused on continuing to have that sequential improvement, and especially as some of the things Satya talked about, which is the addition of premium services, the pace of innovation especially on the premium end. And if you think about our launch of E5, which is a premium SKU in Office 365, it continues to give us the opportunity to both get more efficient in the infrastructure and to add higher margin products especially at the fast end.
Satya Nadella:
Yeah, just one thing that's structurally I think, that we think a lot about and we're very disciplined about is our capital allows us to build all of the cloud services from Office 365 to EMS to Dynamics to Azure. And that diversity of workloads long term is what lead to margin improvement. And there will be changes in seasonality from quarter to quarter, but structurally those two things, the diversity of what we are doing and how capital is utilized across all of it is I think a big structural differentiator for us.
Mark L. Moerdler:
Beautiful. It's great to see that improvement happening. Thank you very much.
Chris Suh:
Thank you, Mark. We'll go to the next question, please.
Operator:
Thank you. Our next question comes from the line of Philip Winslow with Credit Suisse. Please proceed. Philip A. Winslow - Credit Suisse Securities (USA) LLC (Broker) Hi. Thanks guys, and congrats on a great quarter. Just a question for Satya then a follow-up to Amy. Satya, you talked about your good adoption of Office 365 on the commercial side both in SMBs and large enterprise. I wonder if you could just break that down and where you're seeing the faster adoption as you start to get into the enterprises, especially that might have enterprise agreements with Microsoft. How is that sales motion going and what is the pitch there? And then to Amy, I thought this was a key point, something that we've been looking for. You noted that the subscriptions recurring business now has offset the cannibalization on the license. Is that something that we should think about going forward or was there something specific about this quarter that would push that out? Thanks.
Satya Nadella:
Yeah first, as far as the Office 365 usage itself, I talked about some of the numbers of 60 million monthly active users, the fact that our seats grew 66% year over year. The small business number I talked about, the 50,000 per month additional customers that we're adding to Office 365. These are all the growth numbers and the usage growth numbers. The mix even, that information protection, I mean that's just another very important point which is amongst the customers who are using Office 365, already 20 million are using some of these premium services like information protection. And of course we're going to further expand that with new SKUs and new categories that are going to become part of Office 365. So I see that stretching on both sides, which is to small business on one end and then these premium SKUs on the other end. And we see nice attach as far as EAs to the cloud as well and that's definitely a big driver of our growth.
Amy E. Hood:
And so let me take the second and I'll add something to what Satya said. One of the important things that's distinct about the small business market is that there tends not to be much of a lag in terms of buying and deployment. They want to be able to instantaneously use and get value very quickly and that's something we've actually seen and a real testament to our ability to add so many customers in every quarter. And what you've seen in consumer side, which it was an important point. Once we've built this installed base up to 18 million users on the consumer side, that recurring rate does in fact offset the deferral from new, and so it is an important inflection point for us this quarter. Philip A. Winslow - Credit Suisse Securities (USA) LLC (Broker) Thanks guys and congrats.
Chris Suh:
Thanks. Next question, please.
Operator:
Thank you. Our next question comes from the line of Heather Bellini with Goldman Sachs. Please proceed.
Heather Anne Bellini:
Great, thank you. I just had two quick questions. I was wondering, Satya, if you could give us a sense for just a high level commentary about the split of IaaS versus PaaS and Azure and maybe some color on the growth you see in each of those and how you see them evolving. And then the second question would be related to the launch of Windows 10. You gave the Bing example for the month of September and the solid pull forward there, or pull along there. I'm just wondering if you could share with us any other areas where you're seeing a similar kind of pull along with Windows 10 adoption. Thank you.
Satya Nadella:
Sure, Heather. On the first one, on the mix between IaaS and PaaS and SaaS, the thing that we are seeing is, quite frankly, all of these are growing but the most interesting thing for me as a pattern is growth in IaaS leads to growth in other PaaS services or SaaS services. I mean to put it very concretely, take something like Azure Active Directory. That's probably the best manifestation of the virtuous cycle that we see in any of the cloud adoption that we have, right. It could be as someone coming from Office 365. It can be someone coming from Azure, Dynamics, EMS. All of those tenants get into Azure Active Directory which is our largest PaaS service because it's got even developer API, so that means more developers are using it. More IT professionals are using it as the control plane. So that's the network effect that we see when it comes to the PaaS services. And then in terms of infrastructure itself, as again I said, there's people who are tiering, even applications people who build hybrid applications where the storage could be even on premise in some cases, but the mid-tier and the web and the mobile back ends are in the cloud. We see a lot of growth there. We see a lot of growth in our data, both in terms of infrastructure but in the new services like our Data Lake services which are PaaS services. Hadoop is another good example. We see lots of Hadoop usage inside of IaaS but we also see HD inside growth. So I would say there is a real good mix of those two. And then on Windows 10, I mean I'm very, very excited obviously about what's happening with Bing. I think Amy talked about we have a $1 billion quarter with 29% growth and good share position growth in the United States. That's fantastic to see. But gaming is the other place where we talked about Xbox Live now that spans both console and PC. We see increased engagement because of that. We see in fact increased engagement with titles like Minecraft. So we have some high hopes for what we can achieve with engagement around Xbox Live across the console plus PC.
Chris Suh:
Thank you, Heather. We'll go to the next question, please, operator.
Operator:
Thank you. Our next question comes from the line of Brent Thill with UBS. Please proceed
Brent John Thill:
Good afternoon. Satya, Michael Dell mentioned with you on stage a week ago that he's seen from his perspective stronger Windows 10 adoption among enterprise customers faster than he had seen in the past. And I'm curious if you're starting to see a halo impact where those that are looking to move up are saying we want to go with more of the complete infrastructure set? And are you seeing different sales motions among those enterprise customers as those customers are coming back to you?
Satya Nadella:
Thanks, Brent. I mean that is absolutely the fact, case, that is we are seeing a much faster adoption cycle, obviously starting with the consumer side but even the 8 million business PCs that are already running Windows 10 before we have started in fact the push on enterprise. We expect the enterprise deployment to start in earnest the beginning of next calendar year or the second half of this fiscal year. But to your point, the fact that there is pull already is a very, very good indicator of, and a good sign, and it's even better than what we saw with Windows 7. And so to me that's all positive news, and but yet we're very, very focused on delivering I think new value to the enterprise customers. Because if you look at Windows 10 we've already talked a lot about all the consumer value. But just take security itself, I think that Windows 10 represents a real breakthrough in terms of security on the endpoint as well as in embedded, which we are really excited about in terms of driving the enterprise upgrade cycle.
Brent John Thill:
Real quick just for Amy on cash flow, is there anything that we should take into account this year versus what happened last year?
Amy E. Hood:
I don't think anything unique that I would bring up, no.
Brent John Thill:
Thank you.
Amy E. Hood:
Thanks, Brent.
Chris Suh:
Thanks, Brent. Operator, next question, please.
Operator:
Thank you. Our next question comes from the line of Raimo Lenschow with Barclays. Please proceed.
Raimo Lenschow:
Hey. Thanks for taking my question. Beside Azure in the intelligent cloud, you obviously have very, very good momentum on the classic server and tools business. Can you talk a little bit about the volume versus price effect that you see playing out here and how is it now and how do you expect that to play out going forward? And one of the things on Azure was usage, and you mentioned how that kind of improved quite significantly. Satya, can you talk a little bit where you see that current usage standing and where do you think that can go? We obviously didn't get a number, just a growth rate. But where do you see usage? Because that's obviously one of the things that one of your competitors keeps talking, trying knock on you. Thank you.
Satya Nadella:
Yeah, I mean I think the usage number is the one that, Raimo, that we talked about, which is doubling of compute, doubling of storage. We talked about the growth of our EMS, which is a higher level service. We talked about the growth in Active Directory. So we have usage growth in Azure which is very, very healthy.
Amy E. Hood:
And on the server question you asked at the beginning, let me say that we did see I think around 9% constant currency growth of the core server product, and a lot of that was premium driven. Now, I have a distinction between a price question that you sort of asked versus seeing the value of a premium SKU. And so I do think it was premium driven as opposed to sort of a price driven in particular.
Raimo Lenschow:
Perfect. That's helpful thank you.
Chris Suh:
Thank you, Raimo. Next question please
Operator:
Thank you. Our next question comes from the line of Karl Keirstead with Deutsche Bank. Please proceed.
Karl E. Keirstead:
Thanks very much. I wouldn't mind going back to Windows 10. Three months ago on the June quarter call, the messaging was that Windows 10 would not likely lift Microsoft's performance results until the second half of fiscal 2016. Yet it feels like as early as this first quarter, it's creating a lift at least to the Windows OEM business. And I just wanted to understand what's changed in the last three months such that it's having an earlier than expected positive impact on Microsoft. Thank you.
Amy E. Hood:
Thanks, Karl. Why don't I take that and Satya can add. In particular what we saw this quarter was really as much about the mix of the devices that the OEMs are bringing to market as it was in the absolute unit distinction. And you saw that in the non-Pro revenue performance. And so for us I think really the way to think about the early signs of the impact were the strong device mix, some higher priced units across a wide variety of OEMs as we build into holiday, did provide some slightly better than expected results, as you noted in the non-Pro business. But really some of the other upside that we saw in the quarter was from things that are the second sort of derivative of that, which was our search results were better than we had thought. Because of some of these results about where the PCs were upgraded and the pace at which they were upgraded. And so I do think we are encouraged, as Satya said. But we're a quarter in. And I think what's exciting for us is really the opportunity we have going forward. We're excited about Q2 when the devices hit the shelves. We're excited to have so many first party devices in Q2. And then the next stage after that which is really the enterprise deployment, which as Satya mentioned, we expect in the second half of the year. So it's early, but you're right, we did see some incremental improvement over what we expected.
Chris Suh:
Thanks, Karl.
Karl E. Keirstead:
Okay. Thank you, Amy.
Amy E. Hood:
Thanks.
Chris Suh:
Next question please.
Operator:
Thank you. Our next question comes from the line of Walter Pritchard with Citi. Please proceed.
Walter H. Pritchard:
Hi. Thanks. Amy, I'm wondering if you could talk about on the computing side, the personal computing side, you talked about this quarter seeing growth ahead of the PC market. You alluded to a diversity of devices coming in the second half. How do you think about that variable in the model say beyond this sort of launch period where you have a little bit of a differing mix going on in devices and you get to more of a steady state out in kind of years two and three of the Windows 10 launch? Do you think you can grow ahead of the PC market? Or do you think – I know for the last few years you've grown below the PC market. Just wondering how we should think about that.
Amy E. Hood:
Thanks, Walter. Let me talk a little bit about what I said in my outlook. This quarter, as I just talked about, the non-Pro outperformance versus the market was really due to a higher revenue per license. I expect that actually to continue in Q2. I expect our overall Pro business to remain in line with business PCs. Once we work through sort of the end of XP bump, that really should be in the line. And as we talked about, as we move through the year, I do expect things to more normalize overall in terms of RPL comparisons. But I do think that's probably the best way to think about the curve over the course of the year.
Walter H. Pritchard:
And then on the commercial licensing part, specifically within productivity, I know you sort of had an old breakout and a new breakout where we don't see commercial licensing necessarily within Productivity. But would you expect that piece, the commercial licensing within Productivity given the transition going on to be stable? Or would that decline as you see the transition over to the cloud in Productivity specifically?
Amy E. Hood:
Let me try and if I missed the question or misunderstood it, you can help me again. I think you're asking about our core Office commercial business, the product side versus the service side.
Walter H. Pritchard:
Correct.
Amy E. Hood:
And really, okay good. The trend we saw there, as I said, we're 5% up in a constant currency basis. That was 70% cloud minus 8% on prem. That's a trend that's not new for us. We've thought about making this transition as quickly as possible, but what we're seeing, which you heard us talk about, was a transition to increasing premium mix, selling more workloads, doing all of that while we're growing the installed base. So if you think back to how we've talked about the long term, the lifetime value equation, it's those components that I really think about proving out over time, and we had lots of encouraging signs about that. New users, Satya referenced on the small business and mid-market side. Premium mix, we talked about how many premium services we're now selling. And then in terms of renewals, they're quite good, which we talked about. And so I think all of those, when you talk about should we expect the traditional business to be in decline, I don't think that's new. I think what's important is our ability to switch it to the services and add more over time that really I focus on.
Walter H. Pritchard:
Okay. Thank you.
Chris Suh:
Great. We'll move to the next question, please.
Operator:
Thank you. Our next question comes from the line of Mark Murphy with JPMorgan. Please proceed.
Mark R. Murphy:
Yes, thank you very much. Amy, I see the commercial bookings numbers in the KPI sheet, but I do not see the total bookings numbers. I'm wondering if you could just comment on that so that we can try to maintain a consistent analysis there if it's relevant. And also, Satya, now that SQL Server has taken over this number one position in the Gartner Quadrant for the database market, could you help us understand how the roadmap evolves from here? As we did notice Amazon made its debut also in the leader's Quadrant, and I think we're trying to understand how the movement to cloud platforms like Azure could further alter the database landscape and how you could capitalize on that.
Amy E. Hood:
Why don't you go first.
Satya Nadella:
Yeah, I'll go first. I think the data architecture that underlies what's happening in the enterprise underneath applications is going through a dramatic change. That said, the relational database itself remains still a very strong component, but not the only component anymore, in both on-premise and off-premise. And what we want to make sure as a company is to cover all of that landscape with a very rich data platform. So if you look at what we're doing, the length and breadth of our ambition as well our delivery today, everything from what SQL itself is doing, we have now all in-memory workloads for OLTP, BI, data warehousing built in. We have the ability to now tier even the database with the cloud. This is all the things that are coming in SQL 2016 and we're excited about that. When it comes to the cloud itself, we have a PaaS service with SQL, which is very unique in terms of SQL Azure. We have now the Data Lake service for basically petabyte, exabyte scale data management. We have higher level data services like Azure ML, which is about advanced analytics, a category we didn't even participate in the past. So we've entered that category, Revolution R fits into that. So we have a very rich story and this is not even talking about some of the other end-user BI capabilities like Power BI. So I think we have a very rich vision and execution on what is an expanding data platform opportunity. And it's nice to see us innovate on the new services while we also in what is still the big market, which is the relational database market, claim a leadership position.
Amy E. Hood:
And Mark, on the total bookings number, the reason we moved to commercial bookings is it's a far more comparable number to look at period to period. Total bookings, because the volatility frankly in consumer businesses in times like the holiday periods, it can make it far more volatile than usually what many of you have been asking for, which is the continuity and health of the overall commercial business. If you want to get to total bookings, you just add back in all the consumer revenue, is technically is how you would do it. But I do think the more helpful KPI for us in terms of bookings is the commercial one.
Mark R. Murphy:
Thank you.
Chris Suh:
Great. Thanks, Mark. Operator, we'll have time for one final question, please.
Operator:
Thank you. And our last question comes from the line of Ross MacMillan with RBC Capital Markets. Please proceed.
Ross MacMillan:
Thanks so much for squeezing me in and congrats on the quarter. Amy, I just had a couple. The first one, just your comment that the consumer Office business you're seeing, basically the subscription revenue now being larger than the offset, if you will, the license side, where do we stand with regard to that on the commercial side of the Office transition?
Amy E. Hood:
The way to think about that how is I look at – well, the way I would generally say it is you look at each of the KPIs we give. So the Office commercial business grew 5%. It was negative 8%. If some transition earning back off the balance sheet, the total cloud is 70%. When we start to get to this point and the percentage we already have in the cloud, it is really an offset. And that's probably frankly been true a little bit longer than we talked about technically in terms of what goes off and what comes on given we've now got, as Satya said, 60 million users and more than that in terms of seats sold. Now that can technically, Ross, be interesting in certain quarters of the year where we have very heavy expirations. And so it just depends year over year, but that's why the commercial is slightly harder to do it on because there's some volatility in the ins and outs based on seasonality.
Ross MacMillan:
Just if I think about the incremental subscription revenues from the commercial side versus the license declines, it sounds like this year, this fiscal year, we're making that pivot like we have made on the consumer side. Would that be a fair statement?
Amy E. Hood:
I want to make this simple and unfortunately it's just slightly complicated. Because so much of our installed base was already on an annuity contract, it makes the transition mathematically hard. I think what you're asking is specifically for a transactional component when the old transactional component has gone. But it's a very hard – but that's a component of the number, not the total. So it's why it's technically difficult to answer the question you're specifically asking, Ross. But the way I would think about it is we are moving such a substantive piece of our EA business and with our annuity mix all up in commercial, up to 86% percent, we're feeling very good about our ability to transition people at LTV and grow the business overall at a very high level.
Chris Suh:
Thank you, Ross.
Ross MacMillan:
Thank you very much.
Amy E. Hood:
Thanks.
Chris Suh:
So that wraps up the Q&A portion of today's earnings call. We look forward to seeing many of you in the coming months at various investor conferences. For those unable to attend in person, these events will be webcast and you can follow our comments at microsoft.com/investor. Please contact us if you need any additional details and thank you for joining today.
Amy E. Hood:
Thanks, everyone.
Satya Nadella:
Thank you, everyone.
Operator:
Thank you. This concludes today's teleconference. You may disconnect your lines at this time. Thank you for your participation.
Operator:
Welcome to the fourth quarter fiscal year 2015 Microsoft Corporation earnings conference call. At this time, all participants are in a listen-only mode. A brief question-and-answer session will follow the formal presentation. As a reminder, this conference is being recorded. I'll now turn the conference over to Chris Suh, General Manager of Investor Relations. Chris, please proceed.
Chris Suh:
Thank you. Good afternoon and thank you for joining us today. On the call with me today are Satya Nadella, Chief Executive Officer; Amy Hood, Chief Financial Officer; Frank Brod, Chief Accounting Officer; and John Seethoff, Deputy General Counsel. On our website, microsoft.com/investor, is our financial summary slide deck, which is intended to follow prepared remarks and provide the reconciliation of differences between GAAP and non-GAAP financial measures. The non-GAAP measures exclude the impact of impairment, integration, and restructuring charges, and are included as additional clarifying items to aid investors in further understanding the company's fourth quarter and fiscal year performance and the impact of these items and events had on the financial results. The non-GAAP financial measures provided above should not be considered a substitute for or superior to the measures of financial performance prepared in accordance with GAAP. Unless otherwise specified, we will refer to non-GAAP metrics on the call. All growth comparisons we make on the call today relate to the corresponding period of last year unless otherwise noted. For selected metrics on the call and in other earnings materials, we have provided growth rates in constant currency. We present constant currency information to provide a framework for assessing how our underlying businesses performed excluding the effect of foreign currency rate fluctuation. Additionally, any mention of operating expense refers to segment operating expenses as defined in the footnotes of our Form 10-K and includes research and development, sales and marketing, and general and administrative, but excludes the impact of impairment and integration and restructuring charges. We will post the prepared remarks to our website immediately following the call until the complete transcript is available. Today's call is being webcast live and recorded. If you ask a question, it will be included in our live transmission, in the transcript, and in any future use of the recording. You can replay the call and view the transcript on the Microsoft Investor Relations website until July 21, 2016. During this call, we will be making forward-looking statements, which are predictions, projections, or other statements about future events. These statements are based on current expectations and assumptions that are subject to risks and uncertainty. Actual results could materially differ because of factors discussed in today's earnings press release, in the comments made during this conference call, and in the Risk Factors section of our Form 10-K, Form 10-Q, and other reports and filings with the Securities and Exchange Commission. We do not undertake any duty to update any forward-looking statement. And with that, I'll turn the call over to Satya.
Satya Nadella:
Thank you, Chris. Good afternoon, everyone. Today, we will share the results of the final quarter of the year and our optimism for the year ahead. We delivered $22.2 billion in revenue this quarter and $93.6 billion total revenue for the fiscal year 2015, an increase of 8% year over year. We pushed forward in our transformation by focusing our investment in areas where we have differentiation and significant opportunity for future growth in large addressable markets. We galvanized around our mission and ambitions. We aligned our structure to deliver better products at a more rapid pace. We focused our advertising business on search. We focused our mapping efforts on higher-level experiences and development services. We restructured our phone portfolio so that we can operate more efficiently near term while driving reinvention long term. We invested more in new mobile applications like Wunderlist, Acompli, and Sunrise. We also strengthened our enterprise cloud platform by acquiring Revolution Analytics, Datazen, and BlueStripe in this quarter alone. And we are at the threshold of the Windows 10 launch. I'm proud of these steps and I'm proud of the results we delivered in tandem. In cloud alone, our annualized commercial cloud run rate surpassed $8 billion this quarter, and the revenue grew 88% year over year. We are on a strong trajectory towards our goal of $20 billion in fiscal year 2018. With that as the backdrop, I want to walk you through the progress we are making in each one of our three ambitions. Let me start with reinventing productivity in business processes, including our efforts across Office 365 and Dynamics. We continue to see strong demand for Office 365 and Dynamics products. We now have more than 15 million Office 365 consumer subscribers, and customers are signing up at a pace of nearly 1 million per month. In addition, we surpassed 150 million downloads of Office Mobile on iOS and Android and have introduced a new version of Office for the Mac. In the commercial space, the number of Office 365 users continues to climb, with seats growing 74% year over year. Office 365 now is in four out of five Fortune 500 enterprises, and more than 55% of the installed base is on premium workloads. It is clear that we have success moving customers to the cloud, given half of all the enterprise agreement renewals were for Office 365 this quarter. Small and medium businesses offer one of our best opportunities for new growth in the cloud. In fact, for more than a year now, we have seen 50,000 new SMB customers adopt Office 365 every month. Last week at our Worldwide Partner Conference, we announced our new Office 365 Premium SKU for business, E5. Now our customers will get rich new voice functionality in Skype for Business with Cloud PBX and PSTN Conferencing, deep analytics with Delve analytics and Power BI Pro, and advanced security features such as lockbox and advanced threat protection. With E5, we have expanded our market opportunity for Office 365 by more than $50 billion. This new E5 SKU and the launch of Office 2016 will drive one of the biggest new businesses for us. Let's now turn to CRM. This market alone is $20 billion-plus and has massive opportunity for reinvention. Mainstreaming Dynamics into our engineering sales and marketing efforts gives us the ability to participate in this large and growing market in a more meaningful way. Last week we announced the acquisition of FieldOne, which helps strengthen our Dynamics CRM customer service offering. This quarter, total paid seats for Dynamics CRM online increased 140% year over year, and we have more than 8 million paid Dynamics seats across CRM and ERP in total, up 25% year over year. This creates a great foundation for future growth in our Dynamics business. Next, I want to share our progress in building the intelligent cloud platform with Azure. Again this quarter, we have seen proof that preference for our cloud staff services creates a flywheel of growth for our cloud platform services. In Azure, both revenue and compute usage increased by triple digits year over year. We tripled our revenue from Azure premium services this quarter. In the enterprise mobility services, we now have 17,000 customers. Appeal for Visual Studio Tools has grown to include developers beyond our traditional base with some of the decisions we made to embrace open source with .Net and support across platform development. Since November, we have seen more than 5 million downloads of Visual Studio Community, the fastest ever adoption of a Visual Studio product. Visual Studio Online continues to gain momentum, with over 3.1 million registered users. Business intelligence and analytics is another large, rapidly growing market for us with an opportunity of more than $15 billion. We are focused on strengthening our offers in this space. Just last week we announced the availability of Cortana Analytics Suite, our fully-managed big data and advanced analytics solution. We're not only building the tools but are also delivering the insights customers need to transform their businesses. Security is a key priority for our enterprise customers and another $30 billion market opportunity for us, and we are building capability to meet customers' need. For example, we've made significant investments in security with Azure Key Vault, enabling customers to protect data in the cloud with secure key management and encryption customers can control. We have four new certifications for Azure, bringing our certification and at the station total to 22 globally, more than any other cloud platform today. Our third bold ambition is to create more personal computing experiences with Windows and our devices. I am thrilled we are just days away from the start of Windows 10. It's the first step towards our goal of 1 billion Windows 10 active devices in the fiscal year 2018. Our aspiration with Windows 10 is to move people from meeting to choosing to loving Windows. Based on feedback from more than 5 million people who have been using Windows 10, we believe people will love the familiarity of Windows 10 and the innovation. It's safe, secure, and always up to date. Windows 10 is more personal and more productive with Cortana, Office, universal apps, and Continuum. And Windows 10 will deliver innovative new experiences like Inking on Microsoft Edge and gaming across Xbox and PCs, and also opens up entirely new device categories such as Hololens. Windows 10 will deliver significant value to enterprise customers as well. Windows 10 provides advanced security capabilities with additional features for hardware-based security, mobile work and data protection. It also provides a single device management platform across all devices, from phones to laptops to Internet of Things devices. And Windows 10 helps enterprises stay up to date with Windows Update for Business and Windows Store for Business. While the PC ecosystem has been under pressure recently, I do believe that Windows 10 will broaden our economic opportunity and return Windows to growth. First, we have an OEM ecosystem that is creating exciting new hardware designs for Windows 10. In fact, our OEM partners have over 2,000 distinct devices or configurations already in testing for Windows 10 upgrades as well as hundreds of new hardware designs. We are delighted that the first of these exciting new devices will start to be available on Windows 10 launch day, and by this holiday we will be selling the widest range of Windows hardware ever available. Second, we will generate new growth through gross margin on our own differentiated first-party premium device portfolio. We will also significantly reduce our losses on the phone by operating more effectively and efficiently with a more focused portfolio. Third, we will grow monetization opportunities across the commercial and consumer space. In the enterprise, customers will continue to value our unparalleled management security, app dev, and servicing capability. And for consumers, Windows 10 creates monetization opportunities with store, search, and gaming. We are confident that these are the right levers to revitalize Windows and restore growth. The progress we made this quarter and the forward-looking guidance that Amy will share shows the opportunity for renewed growth is real. In hardware, both Surface and Xbox had an incredible Q4. We more than doubled Surface revenue to nearly $900 million this quarter, capping off a year in which it delivered more than $3.6 billion in revenue. Both consumers and enterprise customers love this device. Surface is clearly a product where we have gotten the formula right, earned fans, and can apply this formula to other parts of the hardware portfolio. Gaming is an important scenario for Windows 10, and our success with Xbox this quarter gives us a strong starting position heading into launch. Xbox Live users grew 22% this quarter and logged nearly 3.5 billion hours of gameplay. Our growing fan base is excited for the best games lineup in our history. All of this comes together with Windows 10, when fans can connect with each other, stream all of their Xbox One games to Windows 10, and experience the best virtual reality platform given our partnership with Oculus Rift and Valve. In search, Bing will now power both differentiated experiences on Windows 10 such as Cortana as well as search and search advertising across the AOL portfolio sites in addition to the partnership we already have with Yahoo!, Amazon, and Apple. With advertising revenue growth of 21% year over year, Bing will transition to profitability in the coming fiscal year. It's been a strong year of progress. Above all else, I'm optimistic about our future. Our cloud services are accelerating fast, and Windows is positioned for renewed growth. With that, I'll hand it over to Amy to talk about this quarter's results in more detail. I look forward to rejoining you after that for questions. Thank you.
Amy Hood:
Thanks and good afternoon, everyone. Our fourth quarter results demonstrate the strong progress that we've made as a company over the past year. Key strategic initiatives such as cloud, first-party hardware, and consumer services delivered significant growth as well as improved profitability. Commercial customer renewals remained healthy with strong adoption of cloud services and a higher mix of annuity than we expected. And our disciplined approach to resource allocation has allowed us to increase investment in the growth initiatives Satya mentioned while reducing the company's operating expenses. This allows us to better compete in markets with structural growth where we feel we have unique competitive advantages. With that said, I will start with an overview of our financial performance before moving into a more detailed discussion of the results. This quarter we recorded an impairment charge related to our phone hardware business and incurred integration and restructuring expenses. Additionally, like most multinational companies, the strengthening of the U.S. dollar continues to have a significant impact on our reported results. Accordingly, when applicable, I'll give results and growth rates adjusting for the impairment, integration, and restructuring expenses, but also in constant currency to help you better understand the underlying business fundamentals. Revenue was $22.2 billion, down 5% and down 2% in constant currency. As a reminder, last year included $382 million of revenue that we recognized at the conclusion of our commercial agreement with Nokia. Significant gross margin improvement across commercial cloud, Surface, and our consumer services helped to mitigate the impact on gross margin from the decline in D&C licensing. Total gross margin declined 7% and 3% in constant currency. Operating income declined 3% and 1% in constant currency. Earnings per share were $0.62, growth of 11% and growth of 8% in constant currency. Unearned revenue grew 1% to $25.3 billion and 7% in constant currency. Commercial unearned was better than expected, as we saw a higher mix of annuity in the quarter. From a geographic perspective, the majority of markets performed in line with our expectations. The notable exception was Brazil, where inflation and macroeconomic volatility weighed on our performance. Overall, macro conditions remain a challenge in some large opportunity markets like China, Russia, Japan, and Brazil. There was slightly less impact from currency than our expectation. With that backdrop, I'll move to a detailed discussion of our results. Q4 last year effectively marked the end of the XP refresh cycle. It impacted our Windows OEM and non-annuity volume licensing as well as our Office non-annuity volume licensing results. During that time, OEM revenue exceeded that of the underlying PC market, driven by a higher attach of Pro, particularly within the developed markets. This quarter Pro declined by roughly 21%. And similar to last quarter, we saw Pro attach remain at pre-XP levels, even with the underlying softness in the business PC market. The annuity portion of Windows licensing grew again on a constant currency basis, with non- annuity revenue declining due to XP. Windows non-Pro revenue declined 27%, as OEMs tightly managed PC inventory ahead of the Windows 10 launch, particularly in developed markets. In our view, this is a healthy state for the channel as we head into a transformational launch that starts next week. Consumer Office 365 had another strong quarter of net subscriber growth. Overall, consumer Office revenue results reflected the decline in the underlying driver of that business, developed market consumer PC sales. Within D&C licensing, the transition to Office 365 accounted for 13 points, and the impact of Japan's PC market accounted for another 19 points. We had another impressive quarter in search, with revenue growth of 21% and 25% in constant currency, driven by increases in both volume and revenue per search. As Satya said, revenue from Surface more than doubled this quarter, with continued strength of Surface Pro 3 and the launch of Surface 3. Enterprise sales accelerated this quarter, and sales of Surface 3 were particularly strong to educational customers. Our differentiated products as well as improved discipline and execution helped to improve gross margins by $450 million this quarter and $1.3 billion in fiscal 2015. Within Xbox, strong growth in consoles, online transactions, and first-party games helped to drive revenue growth of 27%. This progress as well as the excitement we generated at E3 with Xbox exclusive gaming content and backwards compatibility demonstrates the building momentum that exists within the Xbox ecosystem. In phones, we sold 8.4 million Lumias, which is an increase over last year's full-quarter sales. ASPs, however, have continued to decline. Gross margin declined this quarter, driven by lower per unit margins on Lumia devices as well as reduced volumes in non-Lumia phones. As announced on July 8, we are changing our approach in this business and are focused on delivering differentiated experiences for our targeted customer segments while improving our operating results. Moving to our commercial results, total revenue across our two segments grew slightly in USD and 4% in constant currency. Our contracted-not-billed balance, which is a key indicator of customer commitment, reached an all-time high of over $24.5 billion, and it reached this level even with the significant appreciation in the U.S. dollar. Constant currency bookings were flat to the prior year, though as a reminder, last year commercial bookings grew 23% on the strength of a large renewal base as well as the end of XP, discussed earlier. Our Office commercial business continues to transition to Office 365. We again grew the installed seat base for Office, Exchange, SharePoint, and Skype for Business. Office 365 allows us to have a deeper ongoing relationship with all of our customers, which in turn provides us with the opportunity to expand and grow our business over time. Because of this transition as well as weakness in Japan and the impact of XP, Office commercial products and services grew 1% in constant currency, quite similar to Q3. Dynamics revenue grew 15% on a constant currency basis, driven by the strong CRM results Satya talked about and our ERP business, which saw 35% growth in customers this quarter. Server products and services grew 4% and 9% in constant currency, continuing to outperform our peers in the enterprise software sector. SQL Server share growth continued, as customers value its high performance and lower cost of ownership. Revenue and licenses of Windows Server grew against the backdrop of a declining server hardware market; and in the public cloud space, yet another quarter of significant Azure usage growth. Additionally, we significantly grew the gross margin percentage in our commercial other segment, increasing 13 points to over 43%. Moving to operating expenses, which declined 9% or 4% in constant currency, our continued disciplined approach has allowed us to incrementally fund strategic initiatives without having to increase our expense base. Other income was favorable to our expectations, driven by gains on foreign currency and sales of investments. Our non-GAAP effective tax rate was 24% and was at the high end of our guided range, due in part to strong performance in our computing and gaming hardware segment in the U.S. We returned $6.7 billion to shareholders this quarter, nearly double the amount from last year. With that overview of the current quarter, let me turn to our outlook, starting with a few overall comments. As has been communicated over the past couple of months, the accounting for Windows 10 will change. We will be deferring a portion of Windows 10 revenue, primarily OEM, and recognizing it over time, generally two to four years. As shared previously, the initial deferral and the subsequent recognition of those deferrals will be netted in Corporate and Other in our segment reporting. Most importantly, underlying billings and cash flow won't change. Therefore, our commentary in this and subsequent earnings calls, including our guidance, will focus on results prior to the net deferral impact, which we believe is the best reflection of business health. With that background, let me share some thoughts on fiscal 2016. The strengthening of the U.S. dollar will continue to have a significant impact on results over the course of FY 2016, assuming rates across our largest currencies, the euro, Japanese yen, and the British pound, stay in line with current rates, and that the geographic mix of revenue stays as forecasted. In our non-annuity businesses, the impact is immediate as the revenue is recognized in quarter. In our annuity business, revenue is deferred and the impact is delayed as we earn the revenue off the balance sheet. In total, we expect FX will negatively impact total revenue growth by five points in each quarter of H1, with seven points of negative impact in our commercial segments. H1 would be the peak of the FX headwinds. And in H2, we expect FX to have three points of negative impact in total and roughly four points of negative impact on our commercial revenue. With Windows 10, we expect momentum to build throughout the year, as we and our partners bring new devices, applications, and services to market. We expect this to benefit our business results in the second half of the fiscal year. With the strength in Xbox and Xbox Live along with the launch of Halo 5 in October, Xbox will continue to grow both fans and profitability. With the recently announced changes in phone, there will be significant revenue declines year over year in the phone segment each quarter. With the proactive measures we've taken to reduce our cost structure, overall losses will also decline for the fiscal year. We would expect the majority of that improvement in the second half of the year once the restructuring efforts are materially complete. Bing will be profitable in FY 2016. And assuming the macro environment is stable, we expect that our commercial momentum will continue, highlighted by growth in our commercial cloud. We remain on track to achieve our $20 billion commercial cloud ambition in fiscal 2018. We now expect operating expenses to be $32.1 billion to $32.4 billion, which is lower than the guidance we provided in April. The lower guidance reflects the savings from our restructuring of the phone business as well as important investments to drive top line growth as we support Windows 10, our first-party hardware efforts, as well as sales head count to accelerate our leadership position in the commercial cloud. We expect our full-year tax rate to be 24% plus or minus one point, excluding the net impact from the Windows 10 deferral. Now to Q1, starting with Devices and Consumer. In licensing we expect revenue to be $3.4 billion to $3.6 billion. This range reflects Windows revenue roughly in line with the PC market. Within Consumer Office, we expect to transition to Office 365 subscriptions to continue. In computing and gaming hardware, we expect revenues to be $2.0 billion to $2.1 billion. As a reminder, we launched Surface Pro 3 in late June last year, with launch benefits extending into Q1. As far as hardware, we expect revenue to be approximately $900 million, reflecting our change in approach. We expect gross margin in phone to improve sequentially in Q1. In devices and consumer other, we expect revenue to be $2.2 billion to $2.3 billion, with continued growth in Bing, Consumer Office 365, and Xbox Live transactions. And in commercial, as I discussed previously, we expect a significant FX headwind this quarter. Our constant currency growth is expected to be about 7% in Q1, which assumes we continue to take share in key markets and build momentum in the new areas we have entered. With the negative impact of FX, we expect revenue to be roughly flat. On commercial licensing, we expect revenue of $9.1 billion to $9.2 billion, with a continued shift to annuity; and in commercial other, with the significant growth in our cloud revenue of $3.1 billion to $3.2 billion. We expect COGS to be $7.0 billion $7.2 billion, with the variability being driven by the hardware segment. We expect operating expenses to be $7.6 billion to $7.7 billion. As a reminder, other income and expense includes dividend and interest income offset by interest expense and the net cost of hedging. Given the current FX environment, we expect our net cost of hedging to increase and other income and expense to be negative $200 million. Excluding the Windows 10 deferral and the impact of foreign currency, we expect the sequential decline in unearned to be slightly better than historic seasonality, driven by the growing mix of annuity revenue. In closing, I'm proud of the tremendous amount of progress that our company has made over the past year. We've improved how we operate in virtually every sense. These changes have allowed us to aggressively invest in areas that will drive future growth for the company. I'm looking forward for a better position to capitalize on the significant opportunities ahead of us. With that, let me turn it back over to Chris for the Q&A.
Chris Suh:
Thank you, Amy. We'll now move to Q&A. Operator, please repeat your instructions.
Operator:
Thank you. Our first question comes from Phil Winslow from Credit Suisse. Philip Alan Winslow - Credit Suisse Securities (USA) LLC (Broker) Thanks, guys, and congrats on a great quarter. I just wanted to double-click on Office 365. You guys showed another huge quarter of growth in terms of your consumer seat count, and I think it was 86% growth on the commercial other side for Office 365. I'm wondering if you could just drill into both the consumer and then enterprise side, just the trends you're seeing there. And obviously the guidance you all just provided, it looks like you expect those trends to continue in Q1, so any color there would be great.
Satya Nadella:
Yes, I'll take that. Overall, we are very excited about the growth we are seeing in Office 365. On the consumer side, as you noted, we are growing 1 million subs a month, and that's fantastic growth for us. The consumer value, especially now that we have even all the endpoints covered with Office, the definition of Office and where all it's present is also changed, and that all accrues to consumers being willing to have a subscription relationship with us. On the enterprise side, the growth remains very exciting for us, and the growth comes in multiple forms. It comes in the form of just the EAs renewing more to Office 365. It also comes in the form of some of the more comprehensive suites, the E3 and the new E5. That's the commitment we are seeing. And we also see small businesses. I talked about the 50,000 businesses, small and medium-sized businesses each month signing up for Office 365. That's pretty unprecedented. Having been in the server business all my life, I've never seen a lot of the small business customers adopt some of the rich capabilities like it's possible now, and that's great growth as well. And that cloud revenue number that is the 88% is all up cloud revenues inclusive of Office 365, EMS, and Azure. And it's good to see that kind of growth at that kind of scale now with $8 billion.
Amy Hood:
One thing I would add, Phil, to that is an important dynamic that we're seeing in Office 365. As we are having this momentum build, in fact we talked about some of the new customers we're adding, and the way we see that is the install base growing. And we were able to see that this quarter across all the core workloads in Office. And when you think about why that's so critical long term, it's our ability to sell some of the workloads Satya actually referenced that will be in E5 when it launches. They have the capability of upgrading on a more consistent basis using more of these premium services. So when you can both add to your install base and add overall market opportunity, we do feel good about our line of sight in that business for our long-term goals. Philip Alan Winslow - Credit Suisse Securities (USA) LLC (Broker) Great. Thanks, guys, and congrats again.
Chris Suh:
Okay, thank you, Phil. We'll take the next question now, please.
Operator:
Our next question comes from Brent Thill from UBS.
Brent J. Thill:
Good afternoon. Satya, the server business continues a steady outperformance and, as Amy pointed out, better growth than your peers. I guess a couple questions as it relates to the Windows 2003 retirement and any impact you're seeing there. And then secondarily, if you could, just comment on some of the new product launches. It seems like there's a stack of new solutions that are coming on the server side that look pretty exciting. Your partners are excited about it. If you could highlight what you see as the most interesting from your perspective over the next several quarters. Thank you.
Satya Nadella:
Overall, I'd start even with the bold view that my server business is not a legacy business. We fundamentally think about servers as the extension of the cloud. I even describe it architecturally as the edge of our cloud. Every server, for example, has things like disaster recovery, backup, and tier-ing with the cloud. And so we will continue to push that differentiation because I think that view architecturally and the delivery of it is what makes us pretty unique. And you see it in the numbers. Our servers even this quarter grew 9%. And compared to the industry peers, we're obviously gaining share with Windows Server, on SQL Server, and pretty much all of our management and security products as well. And going forward, we have a fantastic lineup of servers, not just the infrastructure, but even SharePoint, Exchange, Lync Server continues to have significant on-premise deployment. So as our cloud continues to grow, obviously, we are getting where there is more capability in the cloud. We're incenting customers and our partners to move to the cloud. But at the same time, we are going to have a great server wave. I'm excited about our SQL product. I think it goes into the first preview next – in fact, tomorrow. And that product I think is a pretty revolutionary product because for the first time you can take a single table in a database and you would tier it with the cloud, and that kind of capability only we can provide, and that's something that I'm looking forward to.
Amy Hood:
And, Brent, to your specific question on Windows Server 2003, we did have a good quarter, as we talked about, in Windows Server. But in general, that business, unlike the quiet upgrades that we see, just because so much of the business is already on annuity, you don't see that type of incremental impact in an in-quarter release. That isn't to say there isn't ample opportunity for us to make sure we upgrade customers to the higher-value product and more secure and more manageable offerings we have in the server business.
Chris Suh:
Thanks, Brent. Operator, we'll take the next question, please.
Operator:
Our next question comes from Mark Moerdler from Bernstein Research.
Mark L. Moerdler:
Thank you, nice quarter. I want to drill in, in terms of the move to the cloud. This quarter the year-over-year server product and services revenue growth was slower than it was in the past quarters. How much of that is because you're seeing now some revenue shift to Azure, or is it not yet seeing any revenue shift going? And then I have a follow-up question.
Amy Hood:
Why don't I take that one, and we'll see what Mark's follow-up is? At 9% growth and continuing to take share, I feel like our performance in this continues to be a positive outlier to the peer group. And for me, that type of performance in double digits for the year, I still feel quite good about. In general, what's interesting I think is you're getting to the crux of it is do we have incremental workloads that are unique to the cloud. We continue to see that. The very best example, frankly, as Satya mentioned in his comments, which is our EMS performance, Enterprise Mobility Suite offerings. It's taking something that's very unique, builds off of our core in the server business, and allows us to both grow and add new perspective there. So I don't think of it as reflecting a bigger shift than we've seen in particular this quarter. Also, if you'll remember, a year ago we had a very big base of expirations in Q4 and had very strong performance a year ago. So I don't look at it as a direct trend line.
Satya Nadella:
The only thing I'll add is when I look at the total growth of Azure, the growth that's coming now from some of the premium services, these are businesses that we actually did not ever participate on premise at all. Even EMS, when I think about our management, our management was just about Windows management. But we now have management data protection and identity systems that cross all devices in the enterprise, including the Internet of Things, and that makes it pretty exciting. And that growth is great to see. Same thing on server management, we have a new suite called the Operations Management Suite, which also spans all the cloud units as well as on-premise units. Cortana Analytics, we never participated in any of the advanced analytics workloads at all in spite of all the success we had in the database business. So I'm excited about built new workloads that in many cases are born in the cloud workloads where we are expanding our market opportunity and continuing to outperform our peers and grab share when it comes to on-premise.
Mark L. Moerdler:
That's very helpful. Switching gears a bit, on Windows, obviously you're seeing some amount of delay due to Windows 10 on the OEM side. Can you give maybe a little more higher color in terms of how you're thinking about that, how big a delay is it, how much we could see that starting to be replaced next quarter and beyond?
Satya Nadella:
I'll take that and, Amy, you can add to it. The way the Windows ecosystem works is there are phases to it. And in fact, if anything, this release of Windows 10, just the way we have built it with the Insider program, everything is of course speeding up because in some sense we've taken a very different approach with this Windows-as-a-service even when it comes to OEM relations and how they're able to co-create the products with us. But that said, there are three distinct phases. The first phase is what I will describe as the upgrade phase. That's what starts in a week's time, and that is a more retail execution and upgrade. Then come the fall, you will see the devices from all the OEMs going into the holiday quarter. And then the enterprise upgrades; in fact, we have a release of enterprise features, which I mentioned in my script, which will ship in that timeframe. And I expect piloting to start and deployments to start in the second half of the fiscal year. So that's how I would think about the OEM as well as enterprise adoption. So my bullishness for Windows 10 is more in the second half of the fiscal year, and of course it will build. It will build starting in a week's time in retail and in the upgrades, but I see this in three phases.
Amy Hood:
And to your specific question, Mark, before every launch we tend to have a tightening in the channel as they prepare and run reasonably lean. This is a healthy state. It's within the range of normal. So I don't think of it as a delay in the way you're talking about it. It is pretty standard in fact, as Satya talked about, in terms of the dynamic. And he mentioned we are feeling I think a lot of excitement from the ecosystem about what's possible with some of the new devices that will come. And so I don't really think of it in that way. I think about it as an encouragement that they want to fill the channel as quickly as they can over the coming quarters with new machines.
Mark L. Moerdler:
Thank you, I appreciate it.
Chris Suh:
Thanks, Mark. We'll take the next question, please.
Operator:
Our next question comes from Keith Weiss from Morgan Stanley.
Keith E. Weiss:
Excellent, nice quarter, guys, and thank you for taking the question. I wanted to drill into the new strategy around the phone business a little bit. The revenue expectation for Q1 I think was below our expectations and I think a point below what the Street was looking for. Can you give us a sense of how you see that business trending over a longer period of time? Because there is a significant restructuring going on and I think – I would think a lot of guys have a good view in their head of what your expectation is for this business on a revenue run rate basis? Or what do you expect to be selling this year on a going forward basis is right now?
Satya Nadella:
Let me start and then, Amy, you can add to this. The big shift that we are making when it comes to phones is to not think about phones in isolation. That's perhaps the biggest shift because I think about Windows 10 in its entirety, the Windows ecosystem in its entirety. We clearly are going to have premium first-party portfolio, and you've seen some of the numbers, some of the progress we have made in Surface. I feel that we have a formula there that I would like to apply more broadly in terms of growing, just delivering innovation, growing our own economic return for it, stimulating demand, creating categories. All of that is what I want to do broadly. And it applies to phones, it applies to Surface hardware, it applies to Hololens, and that's how I view it. I believe our participation in the phone segment by itself with Windows phones and Lumia phones being there is important, and that's why we picked the three areas where we have differentiation and we want to focus on it. We're going to have great flagship phones for Windows 10. That's actually a segment we don't today have good devices, and we hope to change that with Windows 10. We have in fact good traction in the business segment. This is business customers who are actually buying phone devices, which is basically a radio with essentially a smartphone to be able to deploy their line-of-business applications. That's where we have pretty unparalleled value, which is we have Visual Studio Online and some of the tools I talked about, so you can generate these apps at a low cost of ownership, manage them, secure them, and deploy them to our phone endpoints, and then of course, management and security. So that's a place where we want to continue to focus. And in the value smartphones, that's the place where I want us to be much more efficient. We clearly have some value to add there because of the uniqueness of Office and Skype and our services. But at the same time, I think we want to be smart about how many of these phones do we want to generate, how many, which price points we want to participate. That's where you will see the most significant operational changes from how we operated last year to the coming year.
Amy Hood:
And so, Keith, the way that I think about it and I tried to outline it in my comments is that the significant revenue declines quarter over quarter through the year are a reflection of the focused approach we're going to take in phone. It's an approach that we've executed in other hardware segments that I feel is a proven model for us. Our profitability will also improve. More of that comes in the second half of the year structurally as we complete some of the restructuring efforts and those costs come out of our operating expense run rate. But I think that's probably the way to more appropriately think about over time you expect to see gross margin improvement and operating profit improvement as opposed to focusing on the revenue line.
Keith E. Weiss:
Got it. And if I could sneak one more in just on the security side of the business, I think a lot of guys have thought traditionally about security as something that Microsoft does to make their platform more secure, and it does provide more confidence in users using your platforms and your tools. On a going-forward basis, is there more of an opportunity for you guys to sell security as more of a standalone opportunity? It's something that's in very high demand today with those looking for more secure solutions. Is that something that could potentially be more of a standalone opportunity for Microsoft on a go-forward basis?
Satya Nadella:
In fact, we are adding significant value in security. It's much better for us, for example, to add capabilities. There are no (46:55) 365 in security, and that's all in, for example, this new suite that we have just announced called E5, the secure lock box. That's actually a pretty – a very cool set of features that allow both regulators and businesses to have, for example, audit ability and control over their movement in the cloud. Similarly Azure, where we launched a whole set of security offers around how people can encrypt and manage keys. So those are all security features. We bought a company in Colorado that's essentially a firewall on all your identity management. So when we talk about enterprise management suite growth, a lot of it is just obviously is management growth, but it's also security and data protection growth. So the approach we're taking is we are essentially creating, to your point, security value around our products, which allows us to participate in essentially a security market that we never did in the ways that we are. So it's more than just launching one point security product. It's much more broadly participating in the security market, and you have seen some of that in the inorganic moves and the suites we have created.
Keith E. Weiss:
Excellent. Thank you, guys.
Chris Suh:
Thanks, Keith. We'll take the next question, please.
Operator:
Our next question comes from Walter Pritchard from Citi.
Walter H. Pritchard:
Hi. Amy, just for you on the annuity, it looks like annuity was about 82% of the commercial revenue for the last two quarters. How high do you think that goes? It sounds like you do expect that to continue to go up, although it probably never gets to 100%.
Amy Hood:
I do think over the long term you're right. That is how I think about it. And frankly, inherent in the conversation around moving to the cloud with the aggressive targets we've given, that is implied, to your point. And so I think 100% is not the logical answer. There will always be somebody who chooses to purchase on a one-time basis, or there's a logic to it. But I do think over time, we do expect that to trend in that general direction.
Walter H. Pritchard:
And then, Satya, you mentioned CRM in your comments, your prepared comments, which we haven't really heard you talk that much about as an area of interest in the past. I'm wondering. What changed in your view, or how do you look to bring that into it sounds like more the core productivity scenario that you deliver?
Satya Nadella:
Overall, business process collaborations, communications, these category boundaries are things that I believe are going to change. I've always felt that in some sense, most of the time we even automate business processes, but we spend really getting our business done in our communication and collaboration tools. And this impedance is something that I've always dreamt of how do we go forward. And CRM has taken our own Dynamics product, has taken some pretty unique approaches. And quite frankly, I was the one who opened up our communications and collaborations for other CRM vendors. One of the things that I'm very explicit about is we will have an open platform for other business process applications because it's a very fragmented market the world over, especially if you add SMB. And so we want to be having a platform play as well as our own business applications play, and both of them should be high-growth for us. And in the last year, we just added more focus and we put more selling capacity around it, more marketing capacity, and now for the mainstream that's across Microsoft because I'm a big believer in this because I think we have something unique to add. As opposed to driving our own top line/bottom line growth, I think we can bring real innovation, and that's what is exciting to see. And it's not just CRM. I'm actually excited about our ERP business. Some of the numbers that Amy talked about is growth in the seats. And when I think about data as the new currency, we have lots of managed seats and a lot of data which all will move to the cloud. And so things like Power BI and Cortana Analytics can help customers transform. So in fact, that's one of the reasons why we have been very optimistic about some of our new data capabilities because we have the attach capability go out even in the install base of Dynamics.
Amy Hood:
And, Walter, just quickly, this is one of the areas that we have invested in actually leading into this past fiscal year, FY 2015. And the results have actually been better than we anticipated when we first made the investment. So I think we both feel very good about the momentum that's built through the year.
Walter H. Pritchard:
Great, thank you.
Chris Suh:
Thank you, Walter. We'll go to the next question, please.
Operator:
Our next question comes from Karl Keirstead from Deutsche Bank.
Karl E. Keirstead:
Hi, thanks, a question for Amy on the cost control front. It looks like you once again came in below your OpEx guide, but I think the COGS number came a little bit above what you had guided to three months ago, and I'm just wondering if you could talk through that. Obviously, it affects everybody's gross margin calculations. Was it the hardware mix shift? Was it the challenges with the phone business? Perhaps a little color there might help us. Thank you.
Amy Hood:
Sure, Karl. Because of the performance in Xbox and in Surface, you're right, it is a hardware mix shift a bit. We outperformed significantly in both those products in Q4, and that took us a little bit outside the COGS range but not as much as our revenue outperformed. So actually, margins structurally were better than I thought they would be. And so I actually feel quite good with that outperformance and our ability to see that outperformance fall to the bottom line through stronger executional gross margin percentage, particularly in that segment.
Karl E. Keirstead:
Okay, good. That's helpful, thank you.
Chris Suh:
Thanks, Karl, next question, please.
Operator:
Our next question comes from Raimo Lenschow from Barclays.
Raimo Lenschow:
Thanks for taking my question. I wanted to go back to Azure. You obviously have strong momentum there. Can you talk a little bit about the use cases you see from the enterprise and SMB customers? Is this very much a test and development situation, or are you thinking of broader adoption there as defined by obviously Office 365, et cetera? Thank you.
Satya Nadella:
At this point, I would say it's pretty broad even use cases for even enterprise customers. There's definitely dev/test happening. There is production IaaS infrastructure-as-a-service deployment given some of the new high-performance SKUs and storage options that we have. And we've seen significant adoption of SQL, so this is Azure DB, machine learning-as-a-service. One of the things that we realize is as every company out there becomes a software company, beyond even our traditional reach through IT, everyone has a digital office inside the company. They are, in fact, doing things in advanced analytics and using machine learning, and that's a place where we have some very unique capabilities. So that's another place where we're seeing wide adoption. We are seeing adoption in the building of new front ends, back ends for new front ends, so essentially using Azure as the cloud back end for their mobile apps across Android, iOS, and Windows as well as their web. That's another use case that's high growth for us. And of course, Cortana Analytics; this is the big data side of it. This is happening in IT. It's happening, as I said, in digital offices within each one of the customers. So we have a pretty broad spectrum of use cases. And some of the customers have talked about it in their recent set of conferences, from our Partner Conference to our Ignite Conference. We have been in fact showcasing; even our ad campaign showcases some of these use cases.
Raimo Lenschow:
Perfect, thank you.
Chris Suh:
Thanks, Raimo, next question, please.
Operator:
Our next question comes from Heather Bellini from Goldman Sachs.
Heather A. Bellini:
Great, thank you. I just had two questions, pretty quick ones. Just to follow up on Azure, I was wondering if you could share with us what you're seeing in the mix between IaaS and PaaS and how you've seen that shift evolve over the last few quarters. And then secondly, just to follow up I think on Walter's question, yes, you've definitely been focusing on the customer relationship management opportunity and the financials market more. But given the big SaaS incumbent already competing in that area, can you share with us? Do you think you have the assets you need internally to execute against your long-term goals?
Satya Nadella:
Sure. On the IaaS with the SaaS, it's an interesting question. I've not looked at it in isolation, because what happens is at least the use cases, what starts off as IaaS suddenly will start using Azure AD for identity management, will use a little bit of our media services, for example, just doing content and encoding. So there's a mix always. So there's nothing pure PaaS, nothing pure IaaS. That's the trend I see, but it's a split that we should go take a look at and then offline maybe even talk about it. But overall, we see significant amount of IaaS in the last year, because that's probably the place where we had more of a weakness which we have now overcome. And so we're seeing significant growth of IaaS in the enterprise. But the place where we continue to have significant differentiation is in some of these managed services and PaaS. And that I think is the mix on it. And then on the Dynamics side, I absolutely believe we have a huge opportunity. Having worked in business applications for a long time, first of all, the market is very fragmented. I think people like to talk about leaders, and there are clearly leaders when you go to the very top of the enterprise customers and segments. But the way the market splits into verticals and into horizontals and then the platform affects it, there's plenty of opportunity. For sure, you've got to be one of the players. It will be three players, four players, whatever, but in every technology paradigm, you want to be one of them. We already have a $2 billion-plus Dynamics business. I talked about the total number of seats. And now we have this triple-digit CRM online growth. So I feel that we are in a good position. And I feel that things – we'll look at and even some of the inorganic means to keep growing it. In fact, the field service acquisition I talked about in my script is an example of that. So that's my bullishness on our business process prospects.
Heather A. Bellini:
Thank you very much.
Chris Suh:
Thank you, Heather. We'll go to the next question.
Operator:
Our next question comes from Ross MacMillan from RBC Capital Markets.
Ross MacMillan:
Thanks for taking my question. First on OpEx, the guidance, Amy, is impressive. I presume that fully accommodates the restructuring announced two weeks ago. And then last year, you said core Microsoft ex-NBS would be down slightly in OpEx. I wondered if you could provide a similar comment for fiscal 2016 for core Microsoft ex-phone.
Amy Hood:
Sure. Look, I talked a little bit about it, but let me go into a bit of detail on that. I think the first half of your question was does the $32.1 billion to $32.4 billion full-year OpEx guide reflect the timing of the implementation of our restructuring, and it certainly does. And so what you can then see, relating to the second half your question, is that we are taking some of those savings and investing them back into the business in some of these key growth areas we've seen. I outlined three on the call. The third one I probably could have expanded more on. The first one is Windows 10. The second is the first-party hardware, where we just had such terrific performance again this Q4. And then finally, the third bucket was about accelerating our commercial cloud lead. And I do feel like in that area, we could invest in Office 365 some of the new E5 capabilities and look forward to adding sales capacity to take advantage of that. We'll also add sales capacity across some of the other opportunities we've seen broadly. And so I look and see that as an opportunity to accelerate top line growth.
Satya Nadella:
And one thing I would just add because a lot of folks even ask about our business process and business applications, I want to build a long-term profitable business. In other words, one of the keys in business apps is you can always get into the trap of overspending in sales and marketing and not having long-term leverage at all. One of the things I feel very good about our position is how do you really build a long-term profitable business; that's front and center to me. So we will not overspend there in sales and marketing because we do believe the products – in fact, there is a different way to sell even business process applications because of the cloud, and that's something that we want to take advantage of.
Ross MacMillan:
And I had have one quick follow-up, if I could. That's helpful. At Analyst Day you did talk about – I think it was 8% unit growth in the Office ecosystem over the last three years. And it sounds like you continued to see nice unit growth in Office. How should we think about that going forward? Are you fully expecting to continue to see unit growth? And then also just a clarification, I think your customer lifetime value was based on existing SKUs. So as you introduce E5 and others, does that open up the potential for even higher customer lifetime value? Thanks.
Amy Hood:
Great. I do think the work we showed at the analyst meeting on the importance of increasing the install base across Office and Exchange, that it did occur again this quarter. So I feel good that we're staying on the trajectory that we showed in the projections. I do continue to expect that to happen, as we shared back that last week in April. On the second half of your question, I tend to think you're right. Generically, each of the examples was quite different. There were people that were upgrading from X to Y. There were people that were just simply moving to the cloud. But one of the things that the cloud, to your point, makes fundamentally possible is the opportunity for us to quickly iterate the opportunity's billed value and deploy it more quickly to customers. Generally, I do think that they will pay us for that, to your specific question. I also think the importance of it is that it tends to also come with higher margin. So our improvement and continued improvement in our commercial cloud gross margin portfolio, I think this is a key criteria of that. So I associate it, yes, with lifetime value, and I also associate it with our ability to move our gross margin percentage up.
Ross MacMillan:
That's great, thank you.
Chris Suh:
Thanks, Ross. We have time for one last question, please.
Operator:
Thank you. Our last question comes from Daniel Ives with FBR Capital.
Daniel H. Ives:
Thanks, just one last one just on M&A. Maybe you could just talk through the change in the strategy. Obviously, given what's happened with the Nokia write-down, the security acquisition going to Pivotal-Cisco year, how you're thinking about M&A in the scheme of everything, especially as you guys have been pretty tight on cost controls and everything else. Thanks.
Satya Nadella:
Overall, again, the way I look at it is, first of all I'm most focused on obviously our organic growth. And in there, Amy alluded to this. We've made significant changes in how we've allocated our own organic dollars, both in R&D as well as in sales and marketing. And we'll continue to do that because I think there are significant new opportunities for us to go after, and that will require us to reallocate aggressively, and that to me is core. But beyond that, we will look at inorganic means. When I look at all the acquisitions that we have made over the course of last year and our OpEx guidance for next year shows how disciplined we are in bringing new talent in, be it in R&D, be it in sales and marketing. So we are not afraid to bring in new capability, but then also questioning what is the allocation we have. Of course, we have done smaller acquisitions, but they add up. They're pretty significant when you add up all the things that we have done in the Office 365 space, all of the things that we have done in the Azure space. So we'll continue to do that. And if anything comes up in M&A which allows us to pursue our strategic vision that we will need to even allocate more to on an OpEx basis, post-acquisition we will look at that. So I won't shy away from it because what's important to us is growth in areas where we have something unique to contribute and long-term profitability.
Daniel H. Ives:
Thank you.
Chris Suh:
That wraps up the Q&A portion of today's earnings call. We look forward to seeing many of you in the coming months at various investor conferences. For those unable to attend in person, these events will generally be webcast, and you can follow our comments at the Microsoft.com/investor website. Please contact us if you need any additional details, and thank you for joining us today.
Operator:
Thank you. This does conclude today's teleconference. You may disconnect your lines at this time. Thank you for your participation.
Operator:
Greetings, and welcome to the Microsoft Third Quarter Fiscal Year 2015 Earnings Conference Call. At this time all participants are in a listen-only mode. A brief question-and-answer session will follow the formal presentation. [Operator Instructions] As a reminder, this conference is being recorded. At this time, I’ll turn the call over to Chris Suh, General Manager, Investor Relations for Microsoft. Thank you, Chris. You may begin.
Chris Suh:
Thank you. Good afternoon and thank you for joining us today. On the call with me today are Satya Nadella, Chief Executive Officer; Amy Hood, Chief Financial Officer; Frank Brod, Chief Accounting Officer; and John Seethoff, Deputy General Counsel. On our website, microsoft.com/investor, we have posted our press release and a slide deck that provides a summary of our results this quarter. Unless otherwise specified, all growth comparisons we make on the call today relate to the corresponding period of last year. For selected metrics on the call and in other earnings materials, we have also provided growth rates in constant currency. We present constant currency information to provide a framework for assessing how our underlying businesses performed excluding the effect of foreign currency rate fluctuations. Additionally, any mention of operating expense refers to segment operating expenses as defined in the footnote of our 10-Q and includes research and development, sales and marketing and general and administrative but excludes integration and restructuring charges. We will post the prepared remarks to our website immediately following the call until the complete transcript is available. Today’s call is being webcast live and recorded. If you ask a question, it will be included in our live transmission, in the transcript and in any future use of the recording. You can replay the call and view the transcript on the Microsoft Investor Relations website until April 23, 2016. During this call, we will be making forward-looking statements, which are pretty predictions, projections or other statements about future events. These statements are based on current expectations and assumptions that are subject to risks and uncertainties. Actual results could materially differ because of factors discussed in today’s earnings press release, in the comments made during this conference call and in the Risk Factors section of our Form 10-K, Form 10-Q and other reports and filings with the Securities and Exchange Commission. We do not undertake any duty to update any forward-looking statement. And with that, I’ll turn the call over to Satya.
Satya Nadella:
Thank you, Chris. Good afternoon, everyone. Today, I’ll focus my remarks on our three business areas
Amy Hood:
Thanks, Satya, and good afternoon, everyone. We are pleased with our execution in the third quarter. In our Commercial business, we continued to see healthy underlying fundamentals with strong renewals of volume license annuity contracts, a mix shift to cloud offerings and solid bookings. Importantly, you can see the progress we are making in the execution of our cloud strategy as the percentage of our revenue from annuity contracts in our Commercial business continues to rise. As Satya highlighted, we also saw momentum in strategic businesses we’ve been investing in, such as Bing, Xbox Live and Surface, which have a key role in our plans to further monetize Windows devices. Like most multinational companies, the strengthening of the U.S. dollar has had a significant impact on our reported results. Accordingly, when applicable, I will give growth rates in both GAAP and constant currency to help you better understand the underlying business demand. Revenue was $21.7 billion, up 6% and 9% in constant currency. Gross margin grew 1% and 4% in constant currency. We improved gross margin percentage year-over-year in each of our segments again this quarter, reflecting our ongoing focus on operational excellence. Operating income declined 5%. Adjusting for both integration and restructuring expense of $190 million, as well as the negative $87 million impact from FX, operating income declined 1%. Earnings per share was $0.61, which includes a $0.02 negative impact from FX and $0.01 of integration and restructuring expense. As a reminder, FX movements first impact our bookings growth and unearned revenue on the balance sheet. Each quarter, our contracted not-billed balance is adjusted to reflect current FX rates. When FX rates move rapidly, as they have in the last six months, bookings growth can be significantly impacted. This was the case again this quarter as bookings grew 2%. However, when measured on a constant currency basis, bookings grew 9%. Unearned revenue was up 4% year-over-year to $20.2 billion and 7% in constant currency. Total unearned revenue was slightly below expectations, driven primarily by a stronger-than-expected mix of sales that are recognized in the current period. From a geographic perspective the U.S. outperformed our expectations. This relative strength in the U.S. resulted in roughly one point less of constant currency impact than we expected in our Commercial business. China, Russia and Japan were generally in line with our expectations. I want to touch briefly on what we were seeing in Japan, given it’s our second-largest market from a revenue perspective. Revenue was down $550 million, which is nearly four points of growth for the whole company. With high Office attach to PCs, revenue is particularly sensitive to the underlying PC market dynamics. Q3 was the toughest comparable due to both XP end of support and the VAT increase which went into effect last April 1. The impact is most evident in our DMC and Commercial Licensing segments. The macroeconomic climate remains challenging as well in Japan and we don’t expect this to change in the short term. With that backdrop I will now moved to a detailed discussion of our results, starting with Windows. Q3 last year was the peak of the XP refresh cycle, evidenced by Windows Pro revenue growth of 19%. This growth significantly outpaced the underlying PC market driven by higher attach of Pro, particularly with large enterprise customers in developed markets. This quarter Pro revenue declined by 19% and is essentially flat to our Q3 FY 2013 levels as both business PCs and Pro mix in that segment returned to pre-XP refresh levels. For Windows non-Pro as we talked about last quarter, inventory in the channel was higher than normal. This quarter activations grew and we exited Q3 with channel inventories at more normal levels. This channel inventory reduction was the main driver of our Windows non-Pro revenue decline. We continued to see a mix shift opening price point PCs which impacted license mix and aggregate ASP. However, it was significantly less than the impact in Q2 when holiday sales favored lower price point PCs. Office consumer revenue and D&C licensing was down 41% this quarter due primarily to the shift of purchasing toward Office 365 Consumer where we now have 12.4 million subscribers. This transition to Office 365 accounted for 27 points of that decline and the impact of Japan’s PC market the remaining 14 points. Excluding Japan, we grew our combined consumer Office licenses by 10%. Revenue in our Devices and Consumer Other segment grew 25% and 28% in constant currency, exceeding our expectations. Many of our growth efforts are represented in this segment and we made terrific progress this quarter across Office 365, Bing and Xbox Live transactions. Gross margin expanded again, benefiting from the increased scale in our services. Inclusive of the estimated impact of the Yahoo! agreement reached last week, we remain confident in our goal of Bing profitability in FY 2016. Moving to hardware, revenue from Xbox consoles declined largely due to a mix shift of Xbox One consoles to lower ASP SKUs, as well as the impact of launch supply from a year ago. With Surface we saw 53% constant currency revenue growth driven by strong retail sales and attach of accessories. On phones we sold 8.6 million Lumia devices and have gained share in key markets such as the U.K. and Germany over the course of the year. Gross margin declined sequentially, driven by lower Q3 revenue and approximately $60 million of negative impact from foreign currency relative to Q2 FX rates. We’ve made significant progress in reducing the operating expense base in the Phone business, moving from an annualized rate of $4.5 billion at acquisition to a run rate under $2.5 billion. That said, the changing mix of our portfolio to the value segment and the significant negative headwind from FX will impact our ability to reach operational breakeven in FY 2016. In response we have in Q3 and will continue in Q4 to aggressively focus on our operating cost base by pursuing efficiencies in both COGS and operating expenses. We will focus those efforts across our entire first party device portfolio, even while we expand into new form factors such as Whole Lens and Surface hub. Now moving to our commercial results, where revenue grew 5% or 7% in constant currency. Commercial bookings declined 1% on a reported basis but grew 10% in constant currency. The underlying health of the business remains very strong despite the negative impact from specific geos and prior-year XP comparables. The transition of our customers to cloud and subscription annuity services is a critical element of our business transformation. To provide ongoing transparency into our progress we’ve added a new KPI commercial annuity mix. This quarter 82% of our commercial revenue came from annuity revenue streams which is up 5 points from last year. While quarter-to-quarter the mix can vary with uneven growth rates we’ve seen in transactional licensing before and after the XP refresh cycle. The overall trend clearly reflects the meaningful progress that we have made. Office commercial products and services declined 2% but grew 1% in constant currency. Japan was a three-point drag. We successfully renewed a large volume of annuity contract expirations in Q3 at healthy levels in line with historical rate. And we continue to see a strong shift from traditional licensing to Office 365 across our business customers. In each of the last three quarters we have added more Office 365 seats than transactional licenses with SMB customers. Server products and services continued to exhibit strong momentum with revenue growth of 12% and 16% in constant currency. Our portfolio is well-positioned to meet the needs of our customers for their private, public and hybrid cloud solutions. Adoption of our premium products remains strong and revenue grew 25% across our premium offerings for SQL, System Center and Windows Server. Overall, revenue from our commercial cloud services more than doubled again this quarter. Enterprise penetration is accelerating with over half of all agreements signed during the quarter including cloud services. Within Office 365 premium workload now make up more than 50% of the install base and we are seeing strong attach of our enterprise mobility solutions to Office 365. As our usage grew rapidly this quarter and Dynamics CRM online benefited from strong customer growth. Moving now to operating expenses which were favorable to our guidance driven by decisions that we made during the quarter to reduce spending and to continue to reallocate resources to accelerate growth in key areas. For instance, in markets where we are facing challenges, we reduced our sales and marketing expense to reflect the current environment and as I mentioned earlier in my comments on our phone business, we took further actions to lower our cost base. Across the company we continue to prioritize and reallocate our spend to activities with the highest impact. The result was that operating expenses grew 4% for the company. Normalizing for the approximately $300 million year-over-year benefit from FX and the addition of $570 million related to phone, operating expenses grew just 1%. Our effective tax rate was 24%, which is 5 points higher than last year. The increase is primarily driven by the inclusion of our phone results and our changing geographic mix. We returned $7.5 billion to shareholders this quarter which is an increase of $3 billion from Q2. This change is consistent with our objective to increase capital return to shareholders with the focus on value. With that overview the current quarter, let me now turn to our outlook for the fourth quarter. I’ll start with a few overall comments for additional context. The guidance that we are providing is based on current FX rates and should actual rates differ they will be reflected in our financial results. As a reminder, in our annuity businesses the FX impact is first reflected in our unearned revenue as is it is based on rates when the contract is billed and then into the P&L at that same rate as the revenue is recognized generally over the next year. In Q4 unearned revenue will reflect three quarters of billings with the stronger U.S. dollar which will negatively impact year-over-year comparables. Likewise, we’ll be recognizing a higher percentage of revenue from periods with the stronger U.S. dollar in both the recently completed Q3 and also the prior-year comparisons. In total, we expect FX will impact revenue growth by approximately four points in Q4 with the majority of that impact in our Commercial segment. While XP-related comparables remain tough for Q4, we are starting to anniversary the XP benefits from last year. And finally, from a geographic perspective, we expect the year-over-year declines in Japan to continue. With that additional context, I’ll now move to more specific guidance, starting with Devices and Consumer. In licensing, in Q4 last year, we recognized $382 million of revenue related to the end of the commercial agreement with Nokia, which will impact year-over-year growth trends. For this Q4, we expect revenue to be $3.2 billion to $3.4 billion. This range reflects the anniversary of XP, the impact of the Japanese economy and an anticipated draw-down of inventories in the PC ecosystem ahead of the release of Windows 10 this summer. Within consumer Office, we expect similar trends to Q3, including the continued transition to Office 365 subscriptions. In Computing and Gaming Hardware, with the addition of Surface 3, we expect revenue to be $1.5 billion to $1.6 billion. In Phone Hardware, we expect revenue to be $1.3 billion to $1.4 billion, with continued momentum in value smartphones and anticipated declines in non-Lumia phones. Gross margins will reflect similar dynamics to Q3. In Devices and Consumer Other, we expect revenue to be $2.1 billion to $2.2 billion with continued growth in Bing, Office 365 and Xbox Live transactions. In Commercial Licensing, we expect revenue of $10.5 billion to $10.6 billion with a continuing shift to annuity. This range reflects roughly four points of negative impact from FX in addition to the factors I discussed earlier. In Commercial Other, we expect momentum to continue in our commercial cloud with revenue $3.0 billion to $3.1 billion. And in Corporate, we don’t expect any revenue impact. We expect COGS to be $7.2 billion to $7.4 billion with variability being driven by both hardware segments. We expect operating expenses to be $8.4 billion to $8.5 billion. This range implies that our full-year operating expenses will be roughly $2 billion below our initial guidance for the year while still investing in key growth opportunities across R&D and sales. We have benefited from FX, but the biggest driver has been our ongoing cost discipline and prioritization efforts. In Q4, we expect to incur $100 million integration expenses and, separately, another $100 million in restructuring expenses. As a reminder, other income and expense includes dividend and interest income offset by interest expense and the net cost of hedging. Given the current FX environment, we expect our net cost of hedging to increase and other income and expense to be negative $200 million. We expect our Q4 tax rate to be 22% to 24%. In Q4, we expect CapEx to sequentially increase in support of our growing Cloud business. And we expect unearned revenue will grow sequentially, in line with historical seasonality, excluding the foreign currency impact. In closing, as you heard from Satya, we are making progress in our strategic goals and we are seeing are focused investments land in differentiated products, customer usage and sales results. Customers are seeing and embracing our innovation, leading to increased usage of our cloud services and a transition towards subscription and multiyear purchasing. We continued to invest aggressively to capture opportunities where we see competitive advantage while also becoming more efficient to accelerate our pace of innovation. We encourage you next week to watch the webcast of keynotes from our Build developer conference. We will share more of the innovation happening with Windows 10 and our cloud services. We’ll also host our financial analyst briefing, where Satya, Kevin Turner and I will discuss how the company’s transformation provides unique growth opportunities that drive increased lifetime customer value across our core businesses. We look forward to sharing that progress with you. And with that, let me turn it back over to Chris for Q&A.
Chris Suh:
Thanks, Amy. We’ll now move to Q&A. Operator, can you please repeat your instructions?
Operator:
Thank you. We’ll now be conducting a question-and-answer session. [Operator Instructions] Thank you. Our first question comes from the line of Brent Thill with UBS. Please proceed.
Brent Thill:
Good afternoon. You had great momentum in the cloud. I was curious if you could just talk about the positioning in both in on trend and cloud environments? And also weave in what you’re seeing with Azure.
Satya Nadella:
Sure, Brent. Thanks for the question. Overall when I think about the Microsoft cloud it’s really the combination of Office 365 dynamics as well as Azure. We think about our capital allocation that way, we think about our utilization product architecture and customer value and how uniquely we can bring these three assets together to serve our customers well. And that’s the momentum you see and I talked about the run rate, the usage metrics and there’s really increasing intensity of usage amongst organizational customers in our commercial cloud. One of the other things also is a huge benefit for us is, because our cloud, our public cloud runs on our software assets, our software asset gets packaged up as our servers. In fact, I think of our servers as the edge of our cloud. So the unique capability we now have in Windows Server, SQL Server is becoming that much more competitive. Because we’re running our public cloud in it and that’s what anyone deploying their own private cloud expects to have. And so you see there’s two sides of benefits and two sides for us. One is in our cloud momentum, which itself is the combination of SAS applications, paths , and IADs which I believe is unique in the marketplace as well as with the software itself is packaged up into our private cloud offering be it Windows Server or SQL Server and they’re becoming increasingly competitive in the enterprise and data center additions. And so that’s what you’ve seen in our commercial results, both on the licensing side as well as on the cloud side.
Chris Suh:
Thanks, Brett. We’ll move to the next question, please.
Operator:
Our next question comes from the line of Philip Winslow with Credit Suisse.
Philip Winslow:
Hi. Thanks. Congratulations on a great quarter. I just wanted to focus in on Office 365 because some of those metrics really jumped out to us. It seems like overall revenue between commercial and E&D for Office 365 is up over 100%. If you look at the consumer user count is up pretty huge this quarter-to-quarter there. The question is sort of about Satya and Amy. Satya when you think about the positioning and sort of where we are in just the adoption lifecycle of Office 365 on the consumer side and then the SMB and enterprise. Where are we in terms of the inflection point there? And then Amy, how should we think about going forward in terms of the guidance that you gave how we should think about the financial implications of where we are in that transition from off-premise to the Office 365?
Satya Nadella:
Let me start, and Amy you could take it from there. Overall I would say there’s a secular movement that’s happening in particular with Office 365, quite frankly, it’s happening across the entire product portfolio of Microsoft which is more to what I would described as annuity relationship as well as subscription relationships. Because those of a long-term contracts relationships we want to have with our customers be it consumer, be it small business or large customers. In all the years I’ve been at Microsoft it was always our dream to be able to sell more of the sophisticated capabilities of Office to individual consumers as well as small businesses. But it was hard to do in the previous generation because of the server infrastructure and what I would say sophistication of IT required. Whereas now with the cloud for the first time we now can serve both individuals as well as small businesses with the same kind of sophistication that in the past was exclusively available for the large enterprises. That’s what you see when we see our subscription growth in consumer, we see subscription growth in small business these are folks who never bought a server from us. So that’s what we’re seeing is increasing, what I would call, annuity relationships and subscription relationships with all classes of customers. And it’s new penetration, so it’s not even a one-for-one replacement, even for the enterprise customer there consumption is going up. They may have consumed one or two workloads but now they can have the opportunity to consume the entirety of the portfolio and not just that. If you look at the products in Office 365 that we have, take eDiscovery it’s a complete new space for us where we are able to do things in security eDiscovery enterprise management that we didn’t even do for the top end of the enterprise in the service side, so that’s what we’re seeing.
Amy Hood:
And, Phil, on the math that sits behind that, it’s a good timing. Next week at the financial analyst briefing, I’ll send the – and have a lot more time to explain the actual lifetime value of each of these customer segments, especially in Office 365. But I think in consumer, it’s maybe the easiest one to talk about, is that we talked about license growth of 10%, when you correct for Japan. Our ability to quickly, I think, move our customer base through stronger execution, both direct through retail and having our channel execute well and partner with us on this transition. I do think we’ve made a lot of progress. And maybe more importantly, we continue to innovate in the product and deliver value to the end user, which is really what matters. And so I think we’ll be able to show the progress we’ve made over every quarter, and give you some goals going forward. So I look forward to having the chance to spend more time on that in detail. And SMB looks very similar in some ways. They purchased similarly, was bought with a PC, was bought one time, it was infrequent, with an inability, as Satya said, to add workloads. So I think those are some of the bigger transitions you’ve seen for us in terms of being able to increase the value. So hopefully, we’ll be able to give you more details on that next week.
Philip Winslow:
I’ve been waiting for those details for years. I appreciate that. All right. Thanks, guys.
Chris Suh:
Thanks, Phil. Next question, please, operator.
Operator:
Our next question comes from the line of Keith Weiss of Morgan Stanley. Please proceed.
Keith Weiss:
Excellent. Thank you, guys, for taking the question, and a very nice quarter. I think one of the highlights of the past year has definitely been the expense control, and I guess you could call it, like a normalized OpEx growth of just 1% in the quarter, continues to be very impressive. How should investors, and how should we think about the sustainability of that expense control. Or how long can you keep sort of investing for these growth initiatives, like cloud, yet keep your overall OpEx growth rate so low on a go forward basis?
Satya Nadella:
Let me start, and then I’ll have Amy add. Overall, the core of how I want us to approach expenses is to make sure that we are not limited in our ability to invest in categories where we have unique things to, contribute. So we’re going to do that though, with great discipline, and that’s what I think you’ve seen us do over the course of the last year, and we’ll continue to exhibit that. But at the same time, we will not shrink away from our ability to go put investment, be it in sales, marketing or product R&D, when we clearly have unique things in secular categories of growth. And that’s something that we have the capability of doing, and we want to be able to do that in a disciplined way.
Amy Hood:
And I would just add, I generally think about two key items that we’ve been able to think about, across the leadership team. First is, I think we have exhibited an increasing ability, over the course of the year, to reallocate during the year, both at the organization level and at the team level, to make sure our dollars are going to the highest ROI things. And secondly, I think it’s a general belief held at the highest levels of the company, that operating efficiency increases our ability to be responsive, both to the needs of our customers, as well as innovate faster inside this place. And I think when you take those two things, along with what Satya said, being able to balance disciplined focus and execution for us, I think we feel very good about the progress we’ve made.
Keith Weiss:
Yes. Thank you.
Chris Suh:
Thanks, Keith. Next question, please, operator.
Operator:
Our next question comes from the line of Rick Sherlund with Nomura. Please proceed.
Rick Sherlund:
Thank you. Satya, you mentioned, a year ago, that we’re going to see a next generation of personal productivity software. I wonder if you could update us on what that means. And when we might see that as just an extension of Office 365? Or how do we monetize those products? And when will we hear more about them? And Amy, we didn’t see any tech guarantees in the quarter for the upcoming Windows 10 launch, and we also haven’t heard anything more about changes in accounting for Windows 10, given that there’s going to be a big undelivered element there. Is that something we should expect to hear more about next week?
Satya Nadella:
Sure. Let me start. Thanks, Rick. What I think about even just my own day-to-day usage of Office, even in the last year, it’s gone through a drastic amount of change. Of course, I use Word, PowerPoint, Excel, Outlook, on a daily basis. But if I think about all the tools that I’m using, which is all part of Office 365, today, on a daily basis and multiple times a day I start my day as I talked about in many conferences with Dell which is a tool I love which is in fact something that’s uniquely possible because of the shift to Office 365 where we can take organizational data and breakthrough all the boundaries or, again, in silos inside an organization and have people discover information. It’s the richest way for me to visualize what’s happening at Microsoft in real time. That news feed for me is kind of the lifeblood of Microsoft. I use Power BI . One of the things that we talked a lot about is usage. In fact, one of the cultural changes inside the company is everyone from the frontline engineer to the frontline salesperson is responsible for usage. And given that, we want to have these leading indicators showing up in our dashboard not are static reports and Power BI is this rich canvas for us to be able to, one, visualize data as well as ask natural language questions. I look at my own usage of one note in Surface. That’s gone through a fee change both because of the hardware innovation, innovation in Windows, innovation in Office. I look at something like Sway which I’m pretty excited about because basically we’re taking the concept of what is an interactive document and the website and bringing it all together into these Sway documents if you well and if you’re excited about what that could mean in customer service marketing or for school reports. So that’s – we are well into it so that is not going to be waiting for some future date to release anything that’s new, but we’re well on our way with all of these tools and they’re available today and we’ll of course be iterating continuously.
Amy Hood:
And, Rick, on your other two questions specific to the tech guarantee that you would think about the time of year, due to the specific nature of the offer we have on Windows 10, there won’t be a tech guarantee as you think about it for this upgrade cycle and there’s disclosure in fact, in our revenue recognition section in the 10-Q that talks about that specifically. When we talk about the accounting for Windows 10, I will touch on that next week but as we get closer to the launch we’ll go into more specifics. And I’m so excited about the space. I don’t want to miss this one other big scenario which is Cortana , that’s perhaps the thing that’s going to change personal productivity even most and especially with Windows 10 and how Cortana comes to Windows, both to the browser as well as to the start, I think it completely change what personal productivity software mean from a day-to-day experience as well.
Chris Suh:
Thanks, Rick. Next question, please.
Operator:
Our next question comes from the line of Mark Moerdler with Bernstein. Please proceed.
Mark Moerdler:
Satya, Amy, congrats on the quarter. Thank you for taking my question. So if Windows OEM Pro has now stabilized excluding the bump that we saw from XP Refresh and volume licensing at least in constant currency is stable growing, should we figure that we’ve now started to turn the quarter on commercial Windows revenue? In addition, where do you think we are on the consumer side on the non-OEM front? Is that something that continue to shrink for a bit?
Amy Hood:
Let me take that one. Satya, you can add at the end of you want. No. I think, Mark, you’re reading it correctly. We actually had our annuity volume licensing business as you know, has been showing growth and stability for a while as we talked about Pro is back to the pre-XP levels and while could see some fluctuation, I think this has been a very stable business for us for a long period of time when you take out that XP bump from last year. Talking about consumer, I think frankly Satya and I both reflected a bit on it in our comments. We do expect to see some additional inventory draw down in front of a launch. That’s not unusual prior to a launch cycle and that will clearly impact our revenue in the quarter. But I think as I look to 2016, I’m excited about the designs we’ve seen, I’m excited about the products that are possible with Windows 10, and I think we feel good and are looking forward to sharing some of that excitement next week.
Satya Nadella:
Yeah, the one thing I’d also add is there is actually a much more fundamental transformation happening even with how we think about Windows and its delivery and we’ll talk more about this even at our financial analyst briefing next week because I increasingly think about the lifetime value we can deliver to the user of a Windows device be it in consumer or even in the enterprise. And if you think about when we say Windows-as-a-service it’s actually a pretty profound construct which involves us being able to not only think about what ships with OEMs, but how do we on a continuous basis, if it’s a consumer we have things now in the store, we have subscriptions, we have gaming and then when it comes to the enterprise there’s management, security, servicing which is all unique value. So there is going to be an increasing emphasis in the concept of lifetime value that we can deliver to customers.
Mark Moerdler:
Perfect. I really do appreciate it.
Satya Nadella:
Thanks, Mark.
Mark Moerdler:
Thank you.
Chris Suh:
Thank you, Mark. Next question, please.
Operator:
Our next question comes from the line of John DiFucci with Jefferies. Please proceed.
John DiFucci:
Thanks. Listen, it sounds like Cloud and Azure represents an opportunity to transition existing customers to a Cloud model, but also to expand your customer base or penetrate – or penetration into your current customer base with – I mean incremental business is what I’m talking about. I would think that most of Office 365, because most people were already on Office, represents transition from life to license model, but so far, and I know it’s still early, but so far what about the rest? Can you give us an idea of how much of this is new business and how much of this is transition business?
Satya Nadella:
Let me start and then you can add. I mean I think you have to sort of look at all the use cases. In fact as I said, a lot of the Azure use case, I think you referenced this, have been non-zero-sum because our people started building their mobile back end, web back end using Big Data not workloads we have. I look at sort of everyday usage growth, even if they’re creating a web workload it’s for a very different type of web back end and a mobile back end. And the same thing with advanced analytics. I even look at the growth of virtual machine instances on Azure. We not only see Windows Server obviously but we see 20%-plus of Linux growth. So that’s again non-zero-sum . So there’s significant traction we have in terms of moving beyond just one-for-one shift of a workload that traditionally ran on our server to our Azure Cloud. In fact if anything the majority of what we are seeing is new. Even in Office 365 it’s not just one-for-one shift. Of course if you are – were using as a large enterprise Exchange and you moved to Office 365 you moved to using Exchange Online; same thing is true for SharePoint. But again take all the other things I described, power BI , Dell and the list goes on, take eDiscovery; even for the largest of enterprise these were things that had low penetration or low deployment. And so we are seeing increasing usage of that. Same thing with our Dynamics business. EMS , it’s completely a new category. We never had that kind of a management footprint. We now have the ability to have one control plane for IT for all the devices, identity management, device management, data protection. That’s a new workload. So that’s what we’re seeing. We definitely are seeing one-for-one migration, but the opportunity in everyone one of our offerings from Office 365 to Dynamics to Azure has a non-zero-sum component to it.
John DiFucci:
Thanks, Satya. Just want to be clear because you said something, I mean other than Office 365 did you say the majority of the Cloud business is new business? Or – and again, I know it can’t be – I mean maybe you know exactly what it is but I’m sure some of it is somewhat cloudy or – no pun intended, or vague, but do you think most of it at this point is new business? Is that what I heard you say?
Satya Nadella:
Yeah, and also it sort of comes in interesting ways because one of the things IT, as you know, it’s not about sort of replacing what you have, it’s always augmenting what you have. A very classic scenario would be I’ll take a SQL database application, bring it to the Cloud and then build a new mobile back end using the same data. So reuse of code, reuse of data, so you would use some amount if iOS infrastructure and then past consumption. So that’s one of the very typical enterprise solutions you will see. In fact, our own IT Systems, take what we have done with our HR and our financial systems and some of those things as they move to the Cloud, we bring some existing and then add to it.
Amy Hood:
And, John, to your specific question, you’re right. A lot of the Azure is, the good way to think about that is new; and especially our Dynamics business, CRM online and some of the work we’ve done across AX is certainly all new. And the lower down in the segment of Office you get, the more new it is, is the way to think about it.
John DiFucci:
Great. Thank you very much.
Chris Suh:
Thanks. Next question, please.
Operator:
Our next question comes from the line of Walter Pritchard with Citi. Please proceed.
Walter Pritchard:
Hi. Just a follow up to the question John had on Azure. Amazon released their profitability for the first time on AWS and it was I think higher than most people were expecting. I’m wondering how we should think about your mix of business in Azure? You’re running Linux, you’re running a lot of services based on open source software, you’re also running some of your own IP there. How should we think about where your margins are today and should we think of Amazon’s AWS margins as a good benchmark for where you could be at like sort of scale they’re at today?
Satya Nadella:
First of all, I don’t think that of the comparison between Azure and AWS is the true north for me. I think about the Microsoft Cloud because even the way we do capital, the way we measure utilization is all with the complete unit, which is of course all of Office 365 runs on Azure, Azure AD powers all of our Cloud, so it’s really its entirety that we think of as our unique value. So that means we have SaaS which is a huge component between O 365 and Dynamics, PaaS which is a huge component of Azure itself. We see many customers who would use even our PaaS services and even AWS. So we – for example, you can in fact do a single sign-on using EMS and Azure AD in Azure and use – so your resources on AWS. And then of course we have our iOS business. So that’s how we think about it. And then it’s reflected even in our margins. So when we look at our Cloud margins, they will have our revenue quality, which is very different; that’s a combination of past iOS and SaaS. And that’s how we want to make sure we make progress, because that’s where both product value which is unique to us and also the quality of revenue that’s unique to us. But the one other thing that I – see my world view is not that all compute storage networks just goes to one place. That’s why I think of our servers as the edge of our Cloud, and as I said there’s a huge software asset in there which is becoming increasingly competitive. Of course we don’t count that in our run rates or when we talk about our $6 billion plus run rate, that’s just pure public Cloud number and that’s fantastic to see and we want to measure it that way. But quite frankly if you sort of looked at what’s broadly happening in the Cloud transition, we are participating in both the private hybrid Cloud as well as the public Cloud.
Chris Suh:
Thanks, Walter.
Walter Pritchard:
Amy on OpEx, you have – I guess not necessarily you but the company generally at this time has given some color into the next fiscal year’s OpEx. Is that something we should expect at the Build event with your Analyst Meeting next week? Or any – I’m sure you’re not going to give it to us today but – or right here, but just wanted to figure out expectations around when we should hear about that?
Amy Hood:
We’ll continue to talk generally about it. I don’t expect to give specific guidance on FY 2016 next week.
Walter Pritchard:
Okay.
Amy Hood:
Okay, Walter.
Walter Pritchard:
Thank you very much.
Chris Suh:
Thanks. We’ll go to the next question, please.
Operator:
Our next question comes from the line of Heather Bellini with Goldman Sachs. Please proceed.
Heather Bellini:
Great. I had two questions. One was related to the success of the sub 250 machines that you guys in the market have been seeing and just what geos have seen the best uptake for those so far? And then just, if there is a little bit more color you can share about the drivers of the commercial licensing business and I’ve recognized all the affiliate that you guys just gave guidance for Q4. But as kind of as we look out over the next year or two, what are the big puts and takes in particular maybe on the server and tool side that we need to think about?
Satya Nadella:
I’ll start. I think as far as the low-cost devices, it’s pretty broad. I think we think of the U.S. itself being in fact a big driver of some of the growth on the consumer side. We’re also obviously – stimulated this so that we can be much more effective even in the educational markets worldwide. And Amy can add to that if we had any more detail on it. When it comes to our Commercial Licensing and our servers, it’s the same trend, Heather, which is the big shift that’s happening is our enterprise and datacenter products, being Windows Server, Systems Centers , SQL Server, are more competitive. It’s the same thing that I would say at least in the last couple of years clearly have played out. There is clearly – and in fact, as our products have become competitive there’s been this mix shift. People have bought from us previously just standard editions are able to now look at our enterprise editions and that’s what’s playing out. And there’s definitely some pricing action we were able to take, but mostly because we were able to deliver this incremental value. And even with all the pricing action we took, we, from a total cost of ownership or just raw pricing perspective are very competitive versus what’s available in the market. So that’s what we see. And so the cycle some of the pricing actions obviously were anniversary out, but the overall thing that I’m focused on is how can we continue to run our software asset ourselves in public cloud and translate that into our servers. And really paint this vision and make it a reality of hybrid computing and drive the secular growth of that.
Amy Hood:
Thanks, Heather.
Chris Suh:
We’ll have time for one more question, please.
Operator:
Thank you. And our last question comes from the line of Mark Murphy with JPMorgan. Please proceed.
Mark Murphy:
Yeah, Satya, I’m wondering what inning do you think we are in terms of building out the next generation data centers but you’ll need to support the commercial cloud. For example, do you think you’ve built out data center capacity to support the commercial cloud business all the way to a $10 billion dollars run rate or $20 billion run rates? So if there’s any way you can help us to try to gauge how much overhead you have in the capacity. And perhaps what type of data center footprint you envision a few years down the road.
Satya Nadella:
In fact, one of the big changes that has happened I would say in the last couple of years, and I’ll have Amy even detail out. It’s the way we’re going about everything from the very long lead things like actual data center locations and Build out to the procurement of individual machines, and essentially the work in progress inventory of that. We have driven significant process improvement to essentially make it as efficient as one can make it and that’s a continuous process for us. So when I think about even the capital allocation per quarter we very carefully look at what is our current utilization forecast, and what our demand forecast is. And we now have the ability to be much more dynamic. Surely there are some things which are long lead like data center location. But you don’t need to build out data centers much before they’re really being utilized. And so we have a very good process and that’s a place were quite frankly a lot of the proprietary advantage of someone who is an at scale public cloud provider, not just with one application. And this is where the huge distinction is. After all we did run large-scale consumer services ourselves between Xbox LIVE and Bing. But this business of supporting a highly geo distributed enterprise cloud business is very different than just running in one at scale public cloud service. And we learned a lot with what is our workload diversity as well as our geo-diversity. And our supply chain management is optimized for it.
Amy Hood:
Yeah, I would just add Mark. This is a place as Satya said we have made a lot of progress in being data-driven. This is down to a monthly review by workload, by property, by geo. And this is a place where I feel that we are in it terrific position frankly to respond to data sovereignty demands, changes politically and our ability to execute that to provide what our customers demand in terms of security and manageability and location. It’s something that we also care a lot about.
Mark Murphy:
Thank you.
Chris Suh:
Thanks. Mark.
Chris Suh:
So that wraps up the Q&A portion of today’s call. We encourage you to tune into Build, our Annual Developer Conference which will be webcast live at to be www.buildwindows.com as well as our Financial Analyst Briefing on Wednesday, April 29, which will be webcast live on our Investor Relations website. We look forward to seeing many of you in the coming months at various Investor Conferences. Thank you for joining us, and talk to you soon. Goodbye.
Satya Nadella:
Thank you.
Amy Hood:
Thanks.
Operator:
Thank you. This concludes today’s teleconference. You may disconnect your lines at this time. Thank you for your participation.
Operator:
Welcome to the Second Quarter Fiscal Year 2015 Microsoft Corporation Earnings Conference Call. At this time, all participants are in a listen-only mode. A brief question-and-answer session will follow the formal presentation. [Operator Instructions] As a reminder, this conference is being recorded. I would now like to turn the call over to Chris Suh, General Manager of Investor Relations. Chris, please proceed.
Chris Suh:
Thank you. Good afternoon and thank you for joining us today. On the call with me today are Satya Nadella, Chief Executive Officer; Amy Hood, Chief Financial Officer; Frank Brod, Chief Accounting Officer; and John Seethoff, Deputy General Counsel. On our website, microsoft.com/investor, we have posted our press release and a slide deck to provide a summary of our results of the quarter. Unless otherwise specified, all growth comparisons we make on the call today relate to the corresponding period of last year. Additionally any mention of operating expense refers to segment operating expenses as defined in the footnote of our 10-Q and includes research and development, sales and marketing and general and administrative, but excludes integration and restructuring charges. We’ll post the prepared remarks to our website immediately following the call until the complete transcript is available. Today’s call is being webcast live and recorded. If you ask a question, it will be included in our live transmission, in the transcript and in any future use of the recording. You can replay the call and view the transcript on the Microsoft Investor Relations website until January 26, 2016. During this call, we will be making forward-looking statements which are predictions, projections or other statements about future events. These statements are based on current expectations and assumptions that are subject to risks and uncertainties. Actual results could materially differ, because of factors discussed in today’s earnings press release, in the comments made during this conference call and in the Risk Factor section of our Form 10-K, Form 10-Q and other reports and filings with the Securities and Exchange Commission. We do not undertake any duty to update any forward-looking statement. And with that, I’ll turn the call over to Satya.
Satya Nadella:
Thank you, Chris. Good afternoon everyone. Today I'll focus my topline thoughts on our progress this quarter and the progress we're making in transforming our business. This quarter we reached $26.5 billion in revenue, with an operating income of $7.8 billion. This quarter's results show the product and business transformation underway at Microsoft. We saw success in a number of our strategic areas including cloud adoption, redefining and revitalizing the Windows Ecosystem and improving economics in our hardware portfolio. We also saw some challenges this quarter. As expected, the one-time benefit of Windows XP end-of-life PC refresh cycle has now tailed off. Additionally, we ran into unexpected issues in select geographies. Where there are execution issues, we will address them. Where there are macroeconomic challenges, we will weather them. With that in mind, I'll walk you through the quarter. Let's start with our Cloud business, an area where we're extending our leadership position and accelerating our innovation. In commercial cloud, we saw continued customer and revenue growth across a growing footprint of cloud services, Office 365, Azure, Enterprise Mobility Suite and Dynamic CRM Online. In fact this quarter is the sixth consecutive quarter of triple digit revenue growth in commercial cloud and we're now at a run rate of $5.5 billion. Azure services continue to grow in appeal to enterprise IT and developers with rapid improvements across hybrid services, premium cloud storage and virtual machine offerings, enhanced data and data analytics offerings. Microsoft Enterprise Mobility Suite is one key area of product innovation that I would like to highlight given the growth and the uniqueness of this offering. Microsoft offers a comprehensive solution for all devices that brings together mobile device management, mobile application management, hybrid identity management and data protection into one unified offering through EMS. Office 365 now includes new application experiences on all phones and tablets for mobile productivity. Further we've released completely new scenarios. This includes Office Sway for visualizing and sharing ideas, Delve to help search and discover content, Office 365 Groups to make it easier to collaborate, Office 365 Video for secure media streaming for businesses. Finally we continue to invest in enterprise value by integrating MDM and Enterprise Mobility Suite into Office 365. New encryption technologies, compliance certification and new e-discovery capabilities in exchange. In Dynamic CRM Online, we added 53 markets this quarter, bringing us to 130 markets around the world. We're bringing together CRM with Cortana, Yammer, Power BI and Skype to add unique value to customers. We're expanding our capabilities in the Cloud through five new acquisitions. Last week we announced an agreement to purchase revolution analytics, the leading provider of statistical computing and predictive analytics, which will enable our customers to unlock big data in size. We bought HockeyApp, a leading mobile app testing and development service to enhance Azure services for mobile developers. Our acquisition of [Orato] [ph] accelerates our ability to give customers unique security capabilities by tapping into behavioral intelligence on identity and access spanning on-premise and the cloud. We're bringing on new capabilities in machine learning as applied to e-Discovery and other enterprise compliance processes with the acquisition of Equivio and we also welcomed Acompli, a provider of innovative mobile email applications for IOS and Android. The common theme across all these acquisitions is advanced data analytics and machine learning driven capabilities that improve with more customer adoption and usage of the cloud. We're also making progress in our consumer cloud services. Office 365 home and personal revenue grew nearly 150% year-over-year as we added 2.1 million net new subscribers since last quarter. Bing U.S. search share continues to grow, as does search revenue with 23% growth this quarter. I will talk about our progress in Xbox live later in my comments. Now let's turn to Windows. To start, the overall Windows Ecosystem is driving more innovation. Over the holiday season at SCES, our partner showcased a diverse lineup of Windows devices, including more premium device choices than ever. Last spring we made a strategic decision to introduce new Windows pricing programs to drive unit growth in opening price point PCs as well as tablets and this quarter year-over-year growth. Also businesses continue to value Windows. We're seeing healthy demand for Windows Pro even though we faced challenging prior year comparables in Q2 as well as in the second half of the year, following the Windows XP end of support related PC refresh. Now let's talk about Windows 10. Last week was an important milestone on our path to release Windows 10 and ushering an era of more personal computing. The heritage of Windows was about enabling one single device, the PC. With Windows 10, we're building a device platform for the mobile-first, cloud-first world. It's a world where the mobility of a person's experience is paramount, requiring a platform that spans devices from small screens to large screens, to no screens at all. It's a world where interacting with technologies as natural as interacting with other people and it's a world that demands trust and security. It is also a world with rich opportunity for developers and Windows 10 will be the most attractive windows development platform ever, with our free upgrade offer and with universal application and unified store for developers, we'll have a large unified up to date user base to target. We want people to love Windows and have made this our most collaborative project yet with more than two million insiders giving us feedback every day. I am very optimistic about Windows 10. We're making progress with our own devices, for those in the market today and also the ones that we've recently announced. This quarter we surpassed the $1 billion revenue mark with surface for the first time. The value proposition of being the most productive tablet is resonating. Further the sales for Lumia phones top 10 million units growing 30% year-over-year this quarter with strength in devices such as Lumia 500 and 600 series, our affordable smartphone. In this segment of the market, the combination of our brand and value standout and we plan to continue to build a beachhead here. We're also creating new device types that open up new markets and opportunities for Microsoft. In October we launched our first wearable, the Microsoft band and just last week we revealed two new hardware with Windows 10 with Microsoft Surface Hub and Microsoft HoloLens. Microsoft Surface Hub will revolutionize group collaboration and meetings, HoloLens and Windows holographic computing will make mix reality applications part of everyday life across work and home. I want to talk briefly about Xbox. Xbox One console adoption accelerated this holiday and was the top-selling console in the U.S. and fans on Xbox Live were engaged with the service more than ever before. However, it's our strategies coming together with Windows 10 that give me the greatest optimism. The vibrant social gaming community on Xbox Live will span Xbox, Windows PC, Tablets and phones. With Windows 10 gamers on a PC, tablet or Xbox console can play together and games on Xbox One can easily stream through a Window 10 PC or tablet. It's also getting clear how games people love today will evolve to mind-blowing experiences in the future when designed for mixed reality that Windows 10 and HoloLens create. Just imagine what's possible with Minecraft. Gaming truly is a valuable part of millions of people's lives and Microsoft will excel and increase our lead. Before closing, I wanted to share a few thoughts on capital allocation. Over the past several quarters and certainly with last week's Windows 10 announcements you've seen us unleash new innovation in our cloud services with Windows and our hardware. We did all of this without materially growing our cost base. This required clarity and purpose and value proposition, realignment of talent and disciplined execution. Our increasing innovation and competitiveness in today's growth markets and the creation of new categories is how we will most positively impact the returns for our investors. Earlier today, we announced our intention to complete the existing $40 billion share repurchase authorization by December 31, 2016. This is another step in our ongoing commitment to increase capital return for our shareholders while investing in the growth of our business. It too shows our optimism for the future growth of Microsoft. As we move forward we will certainly continue to be thoughtful in our capital return decisions balanced across dividends and share repurchases. In closing, I am encouraged by the progress we are making in our transformation to become the productivity and platform company with a mobile mobile-first, cloud-first world. I'm proud of how our teams are stepping up to both change and execute to make this transformation happen. I'm confident of the decisions and choices we're making to drive our business and products forward to serve our customers and partners in the future. With that, I'll hand over to Amy to go through the quarter's results in further detail and share our outlook for the next quarter. I look forward to rejoining you after that to answer your questions. Thank you.
Amy Hood:
Thanks, and good afternoon, everyone. As Satya shared in Q2 we again made solid progress on our business transformation. We had strong growth in our cloud and subscription businesses, our annuity renewals were healthy as customers remained committed to our enterprise portfolio and our hardware products performed well during the holiday season. As we expected our year-over-year growth rates were impacted by the prior year benefits that we realized in our OEMs and office transactional businesses following the Windows XP end of support refresh cycle. Beyond that, our results in China and Japan fell short of our expectations. In Japan, the PC market lagged due to the macroeconomic environment along with the combined impact of XP end of support and the VAT increase last year. Our Office attach rate to PCs is very high there, so the weak PC market also impacted Office revenue. With that said, let me take you through the financial highlights of our second quarter. Revenue was $26.5 billion up 8% and would have been one point better without the impact of foreign exchange. Gross margin grew slightly this quarter even when comparing against a year ago that benefited from the XP Refresh cycle. Our commitment to ongoing execution improvement and thoughtful folio management helped improve the gross margin percentage in each of our operating segments. Operating income declined 2% which included $243 million of integration and restructuring expenses. Excluding that, operating income grew 1%. Our reported GAAP earnings per share was $0.71, which included $0.02 negative impact from integration and restructuring expense and $0.04 income tax charge for an IRS audit adjustment. Foreign exchange had $0.01 negative impact on EPS. As we discussed last quarter, FX movement first impact of bookings growth and unearned revenue on our balance sheet are contracted but not billed balance was adjusted down to reflect current FX rates. Therefore our bookings were flat this quarter. Unearned revenue was up 9% year-over-year to $21.2 billion, but the sequential decline was slightly larger -- slightly higher than we expected due to the larger than anticipated impact from FX. Adjusting for that FX impact our commercial unearned balance is in line with historical trends and our expectations. From a geographic perspective relative to our expectations the U.S. outperformed in Europe was generally in line. As I mentioned earlier, China and Japan were below our expectations. With that backdrop I will now move to a detailed discussion of our results. Last year we ended support for Windows XP. That simulated a PC Refresh cycle in particular in developed market and with business customers. During the period from Q2 through the end of our fiscal year Windows Pro revenue growth was over 10% and meaningfully outpaced business PC growth. As expected in Q2 PCs have reverted to a more normal live mix between developed and emerging markets and Pro attached Business PCs has returned to the levels we saw prior to FY '14. Also to drive revenue growth in academic institutions we lowered the price of Windows Pro for that customer segment. This pricing change along with the impact of XP caused Windows revenue growth to be lower than the relatively stable business PC market we have seen the end of FY '13. We again grew Window non-Pro licenses and saw year-over-year growth in activations. This was driven by particularly strong demand for opening price point PCs related to the strategic decisions Satya just spoke of earlier. The harbor mix shift opening price point PCs impacted license mix and therefore aggregate revenue per license in the quarter. The mixed shift was the main driver of our Windows non-Pro revenue decline. Inventory in the channel is a bit higher than normal which we expect to work through in Q3. Office consumer products and services revenue declined 12% and was impacted by the ongoing transition to Office 365 and by the dynamics in Japan where PC growth was lower than we expected in a geography where the paid attractive Office is high. Adoption of Office 365 home and personal remained strong and we now have over 9.2 million subscribers. In our computing and gaming segment we are proud of the continued progress we are making in our service portfolio. Strong interest in Surface Pro 3 helped to drive record revenue as well as improved gross margins. Surface Pro 3 volumes are pacing over three times the rate of what we saw for Surface Pro 2. In gaming, Xbox One was the console sales leader in the U.S. Xbox live users grew and those users increased their purchases of third party publisher content and consumables. Sales of the Xbox platform exclusive Halo
Chris Suh:
Thanks Amy. With that, we will now move to the Q&A. Operator, can you please repeat your instructions?
Operator:
Thank you. We will now be conducting a question-and-answer session. [Operator Instructions] Thank you. Our first question comes from the line of Mark Moerdler with Bernstein. Please proceed with your questions.
Mark Moerdler:
Thank you very much. I appreciate. Amy, can you give us a bit more details on what's driving the increase in cloud margins within the commercial other segment as well as any sense for how accretive the cloud is becoming? And then I have a follow-up question.
Amy Hood:
Sure, why don’t I talk a little bit about that from a math perspective and I'll let Satya add from some more engineering improvements, which I think are important. Mark, as I talked a bit about, we've seen a mix shift as we have moved Office 365 and Azure to our premium service and to premium SKUs within our cloud environment, that is one of the drivers that helps improve margin growth. In addition, we've done a lot of hard engineering work I believe over the past six quarters to be able to take advantage of more utilization and capacity over time and I'll let Satya maybe add a little bit technically.
Satya Nadella:
Overall, the shift to the higher layer services is the real driver here, which is obviously Office 365 and its various levels is one factor. The other one is what I talked about in the Enterprise Mobility Suite, that's really got fantastic momentum in the marketplace because the solution has really come together and is fairly unique, as well as Dynamic CRM. So these are all got a different profile in terms of margin and they are all now pretty high growth businesses for us. So when you think about our cloud, you got to think about the low-level infrastructure. Even there we now have premium offerings and then we have higher level services. So that aggregate portfolio is what helps us move up the margin curve.
Mark Moerdler:
Excellent and one quick follow-up, how should we think about monetization Satya for the Windows devices sub 9 inch?
Satya Nadella:
One of the comments I had made in my remarks was some momentum we're seeing in our consumer cloud services. So for example, the store monetization, Bing monetization, Xbox Live monetization as Xbox Live monetization as Xbox Live now in fact is going to span devices are all things that drive monetization for below 9 inches. So I think of device gross margin in some cases because we are building devices like the phones as well as this post sale monetization using our consumer cloud services as the two additional levers that we have in order to be able to monetize Windows devices.
Chris Suh:
Excellent, thank you, I appreciate Mark.
Chris Suh:
We'll move to the next question please.
Operator:
Our next question comes from the line of Brent Thill with UBS. Please proceed.
Brent Thill:
Thanks. Amy, just on the XP tail-off, are there other commercial products that you're seeing being impacted? I just wanted be clear there are a lot of questions that is there some type of Halo impact from the XP taking drop down on the other solutions?
Amy Hood:
Sure Brent, thanks for the question. I think it's the exact product portfolio that we talked about last year when the impact was happening, so let me take this opportunity to sort of walk you through those components again. Obviously there's a very direct impact, which we've talked the most about in terms of Windows Pro and its mix would attach to business PCs. The other important component of that was when people bought a PC as we talked through the year, they often took the chance whether generally in the business segment which impacts in our world commercial licensing as a reporting unit to buy Office and generally on a non-annuity basis. So if you think about that being the next major transactional type purchase that was driven a year ago as the first externality, the second was in Windows [DL] [ph] we also saw non-annuity purchases in Windows DL which again is in our commercial licensing segment. So if you think about it from a product portfolio, it really is Windows and Office. If you think about it from our reporting segments it's the D&C licensing segment as well as our commercial licensing segment and specifically our transactional revenue growth year-over-year.
Brent Thill:
Okay. And just a quick follow-up, just on the reduction in operating expenses for the full year, is this across the Board Amy? Is there a particular area that you're finding more opportunity to cut?
Amy Hood:
Brent, thanks again. I actually think of it as a general concept. I think really we're trying to invest behind opportunities where we see them. Some of those are more public as we talk about in terms of our sales and marketing adjustments or Ad campaigns that we run by the commercial cloud. Others I think you don't have the opportunity to see until we launch products like we did last week where we were able to reassert our product portfolio and really move our talent to invest in, I guess mind blowing is the word Satya used, in terms of product portfolio in that way. So I'm not sure that all of it Brent I would say is across a line in that way. They're short-term optimizations and longer-term portfolio optimizations that I think we've talked about this before. I think the entire Senior Leadership Team views it as an opportunity to think about where we can best innovate and drive the highest value of every dollar that we invest and I think we've made great progress as a team and I think you're seeing that both in the long-term guidance and in frankly our day-to-day execution through the quarter.
Brent Thill:
Thank you.
Satya Nadella:
And I will just add that we're also making pretty significant changes in just the very workflow of our engineering teams and that also leads to us getting more out of our current investments. So there is significant I would say combination of culture change as well as how we work change that drives more innovation for the same dollar.
Brent Thill:
Thank you.
Chris Suh:
Thank you, Brent. We will move to the next question please.
Operator:
Thank you. Our next question comes from the line of Walter Pritchard with Citigroup. Please proceed.
Walter Pritchard:
Hi thanks. Two questions, just one on execution it sounds like you highlighted some issues in Japan and we've heard about VAT from companies. Can you just talk about what you're doing to address some of those issues and is there any concern that that might spread beyond what you've seen in Japan and China?
Amy Hood:
Thanks Walter. Is that both your questions, I just want to make sure I get them?
Walter Pritchard:
No, I'm just trying to understand generally that issue, I had one other, but it's just on…
Satya Nadella:
I'll just start by just talking about China. We have in China currently a set of geopolitical issues that we are working through. We're very committed to China as a market. We have in fact pockets of good growth in China with our cloud doing fairly well, but at the same time we're grounded that in the fact that we need more work to do and we're working through them and then as and when they will work out, we will let you know.
Amy Hood:
And I'll talk a little bit about Japan and Walter to answer your question, I don't have any concerns if that expands such that in this unique issue beyond Japan, with the Windows end of XP plus the VAT increase, I do think, as well as some of the macroeconomic environments, it tightened far faster than we had anticipated and Japan in particular because of its model for us, it is a non-annuity geography for us. So impacts in Japan more directly come to the P&L as opposed to on our under C&B balances and that's why this quarter, you saw some weakness in commercial licensing, but when adjusted for FX, our unearned balance and bookings actually felt quite good from our commercial perspective.
Walter Pritchard:
And then just question on the Office 365 commercial, can you talk about deployment rates. I know you've done a good job of getting those into contracts, how many customers are actually running it, running their email and share point and other products in the cloud versus just having the rights to it.
Amy Hood:
Thanks Walter. I think with all products, I think about the complete sales cycle and I am really encouraged by the fact that we're doing a good job of moving from the initial sales through deployment, through adding on services and back to renewals and I think the importance of that customer lifecycle is really how we think about our workloads and our workload health in the cloud. The workload that we're furthest along on is obviously exchange. It happens also come with directory implementation and so we generally think of a fast deployment also and then adding on workloads and premium workflow cycles. And then as you might imagine, that provides an interesting environment for us to add on some of the products actually that Satya mentioned very directly in his comments such as EMS or Enterprise Mobility Suite. So while I think there is always a lag, the actual goal is the commitment that the customers show to the movement to the cloud and then moving them quickly as we can, but also at their own pace through deployment.
Walter Pritchard:
Great. Thank you.
Satya Nadella:
Thanks Walter.
Chris Suh:
We'll move to the next question please.
Operator:
Thank you. Our next question comes from the line of Keith Weiss with Morgan Stanley. Please proceed.
Keith Weiss:
Excellent. Thank you, guys for taking our question. I just wanted to dig into Windows OEM ASPs a little bit and just trying to sort of better understand the dynamic theme of what we see in the marketplace when we look at industry analysts that we're looking at basically sort of flat to slightly down unit growth and the down 13% OEM revenue growth that you guys are seeing. Some of this mix and some of this ASP, I was wondering if you could help us with a little bit more color in terms of exactly what that ASP dynamic is going on in terms of these lower entry level additions what's that doing to the overall ASP of what you're able to extract from the market?
Amy Hood:
Thanks Keith. I'll take the opportunity actually to do it for both Pro as well as non-Pro because I wasn’t sure which category you were talking about. Let me start at the highest level, which is if I work at industry analyst as well as many of our peers in the ecosystem, I actually think we agree with most of the benchmarks in terms of PC unit health across business, which has been stable since FY '13 and across consumer where we see meaningful progress made in unit growth both last quarter and especially this one. So then I'll take a second and talk about sort of the distinction between the revenue growth versus the unit growth. Let me start first in Pro. There they're really two key dynamics, the first is the return to the XP levels that we saw prior to the XP refresh. They're consistent, the dynamic mix in terms of emerging markets and developed as well as enterprise sizing is not an ASP problem in Pro. It is a return to the attach level we saw before. The component that actually has impacted -- the second component in Pro that is a quote unquote “ASP/mix comment” is the academic licenses that I referred to earlier where we did lower the price and saw an increased unit number. So that was a second component of the revenue piece, but the larger component was the XP reversion and again that's not an ASP comment. When you come to non-Pro, I think this really refers back to Satya's comments, which is we saw device growth in low price devices opening price points, we actually made I believe a strategic decision to increase our ability to put devices on the shelf, especially at retail at prices under $200 to $249 is how to think about the price points that were the most impacted. We do have the Windows with things skewed there. It is a lower RPL than our traditional non-Pro OEM licenses, but I do believe it drove meaningful ecosystem health and as well drove good competitive dynamics in the channel. And so overall while it did have an RPL impact, which does explain along with mix shift, the minus 13% in non-Pro OEM versus the PC license growth that we saw, I think really Satya covered the actual logic to that in terms of overall ecosystem health as we feel quite good about.
Keith Weiss:
And if I could squeeze in one follow-up, have you guys done any assessment in terms of the set you're seeing in Surface Pro 3 definitely is a real productivity device. To what extent is that cannibalistic from what would have been Windows PC sales and to what extent do you think you're expanding the market opportunity with that device?
Satya Nadella:
I think it's definitely expanding the market opportunity. One of the things that I feel very good about is the risk we took to introduce the two-in-one category and I feel now that we see that in fact inspire even a lot of activity in our own OEM ecosystem and we see many good designs coming because it's viewed as a category that drives growth. And so from that perspective I feel good about leading because that's one of our strategic goals, which is we want to create new categories, foster more demand for the entire ecosystem.
Keith Weiss:
Excellent. Thank you very much guys.
Amy Hood:
Thank you.
Chris Suh:
We'll take the next question please operator.
Operator:
Thank you. Our next question comes from the line of Rick Sherlund with Nomura. Please proceed.
Rick Sherlund:
Thanks for Satya, could you talk about the implications of Windows 10 for a moment? I am thinking in terms of the new platform for innovation and maybe you can talk about post-sale monetization. What do you think the impact is on demand in the industry and the opportunities for Microsoft around the new platform?
Satya Nadella:
Thanks Rick for the question. As I said in my remarks, I am very optimistic about what Windows 10 means for our customers, partners and Microsoft. The core idea of Windows 10 is to build a device operating system that spans the gamut from no screens to small screens, to PCs and even large screens. In fact if you look at our innovation, we're perhaps unique in the large screen innovation that we're doing with Surface Hub, Hollow Lands as well as some of the two-in-one form factors. So overall I think the most strategic objective for us is to get developer momentum with Windows 10 and that's where we're focusing on with a lot of different actions. One is the one unified developer platform, which I think is perhaps the most strategic piece of Windows 10 along with the unified store. And now couple that with the call we've made to provide an upgrade offer. We're creating great opportunity for every developer to write these universal windows application that will run on the desktop as well as on our phone and tablets, as well as on Surface Hub and in fact Hollow Lands runs universal applications.` No one else provides that kind of a unified market place for developers and especially the changes we've made to the desktop user interface means these universal applications are in fact very naturally discoverable right where we have high usage, which is the desktop. So that's the combination of things that we think are going to play out effectively and of course we're in beta right now or previews right now and getting daily feedback across the length and breadth of Windows 10, but overall I am very optimistic of what it means, both as a platform as well as a set of end user features.
Chris Suh:
Thanks Rick. Operator, we'll take the next question please.
Operator:
Thank you. Our next question comes from the line of Philip Winslow with Credit Suisse. Please proceed.
Phil Winslow:
Thanks guys. Just got a question on the commercial other line, obviously that continues to show strong growth and have been climbing up in the cloud business whether it be Azure, Office 365, but I just wanted to double click on the Azure side. Wondering if you could help us parse through sort of the infrastructure server as in the platform as server side and the trends there and any sort of joint benefit I guess that you're seeing and being able to offer both as to and also such as this business does scale and then Amy. I would love you to chime in hereto, how do you think about the gross margin and just operating margin characteristics once again as the revenue just continues to grow here?
Satya Nadella:
Thanks Phil. So let me start. Overall, what we're seeing is, clearly there is increased usage of infrastructure as a service because a lot of people will move an existing workload into the cloud. But the interesting thing that happens once you move your initial workload is you build around it. Especially for example, if you move a VM with some data into the cloud, you may want to use the same data to build a mobile front end and that’s when you're starting to use some of our platform as a service components like our Azure Mobile Services, Azure Media Services. So we see the combination and they're not all happening coincident, but there is time lag in it but therefore that’s one of the reasons why we want to be very aggressive in getting the workloads on to Azure both storage and compute; and even in the storage and compute, we now have premium offerings for higher SLA, for higher performance, higher VM sizes and then on top of that, we have these managed services which have a different margin profile. So media services, mobile services, WAB which is another place where we actually have lot of traction. And then that’s all just on Azure. Once you get beyond Azure, you have things like CRM Online, you have enterprise mobility suite and of course the Office 365 line up and when we think about our capital and in fact the core infrastructure, we don’t have different infrastructure for these different services. It’s one common infrastructure and one common data center footprint between O365 Azure, CRM, Xbox Live everything. So that’s why utilization of that entire infrastructure is how we think about even total return on invested capital for our cloud business.
Phil Winslow:
Great.
Chris Suh:
Thanks Phil. We'll move to the next question please.
Operator:
Thank you. Our next question comes from the line of Heather Bellini with Goldman Sachs. Please proceed.
Heather Bellini:
Great. Thank you for taking my question. I just wanted to follow up Amy, your commercial other business continues to have fantastic growth and I am just wondering when you juxtaposed that with the growth in the commercial licensing business, I heard you in terms of the headwinds that you faced. But when we think about it more than one quarter out and think about the revenue transition as you guys continue to build market share in the cloud, how do we think about the trends in the commercial licensing business in the next year or so?
Amy Hood:
Let me -- I think in general, let me start by saying all -- all up right. So in our commercial business, I think we’ve done a very good job of continuing to outpace IT spend on an overall basis by continuing to push customers to our annuity business whether they are on -- on premise or the cloud. That is our strategic goal as well as impacts in both segments. Now let me talk about sort of uniquely commercial licensing and how to think about it. While I won’t give specific guidance, I will talk about how to think about the impact in particular from XP. Our transactional revenue will have a headwind from XP. That doesn’t and shouldn’t be interpreted as customers not continuing to be committed or not committing to move to annuity over the longer term, which is exactly I think the question that you're asking. And so while we have a comparability issue that will show itself most directly as weakness in commercial licensing and most specifically as weakness in Office transactional licensing which will be a headwind, the overall goal of continuing to have more customers every quarter move to the cloud or whether or not they move, adding cloud services even if they have on prem because they believe in a hybrid model, is actually the structural guide post we have on a multi-year -- on a multi-year journey.
Chris Suh:
Thanks Heather. Operator, we'll move to the next question please.
Operator:
Thank you. Our next question comes from the line of Raimo Lenschow with Barclays. Please proceed.
Raimo Lenschow:
Okay. Thanks for taking my question. Two quick questions. Satya, I wanted to follow up on Phil Winslow’s question earlier on the -- on Azure and the used cases there. In theory you have a huge opportunity given your install base on the server side. Can you talk a little bit about what -- what you're seeing the SMB customer base doing. Are we kind of in it? People trying bursting or where is that huge customer base in terms of adoption on Azure?
Satya Nadella:
On Azure itself, one of the other elements that I did not actually talk about in response to Phil’s question is the hybrid offering. One of the products that's doing very, very well for us is the store simple product, which is essentially a storage product that cloud Tiers virtualization storage from on-premise to the cloud. We also have built now into windows server backup and disaster recovery, same thing with SQL server. So that's the first thing that we're seeing is increased usage of our servers with the cloud component. Bursting is something for sure a lot of people do but that’s more on the high end because in the SMB segment, the real movement there is more to Office 365. In fact, one of the things in Office 365 is we're getting people to effectively use servers, which now happens to be in cloud who never bought servers from us ever before because they didn’t have exchange, they didn’t have link, they didn’t have any of the core capabilities of Office 365. So those are the two trends we're seeing.
Raimo Lenschow:
Perfect, and a quick follow-up for Amy, if you look at the changes on the operating side that you talked about, it obviously seems to -- as a cultural shift. What’s more, if you budget, it’s more dynamic budgeting it's very much a return base culture that you seem to be introducing here. But it’s something that kind of needs to be feed through the organization and it’s more a cultural change. Where are you in terms of like innings in terms of having it fully through the organization?
Amy Hood:
Thanks for that question. I think we've talked about this in prior quarters while I think many people want to see it as a finance concept, it’s not. It’s a senior leadership team concept and the leadership environment that I think we're making collective decisions faster. I think we are applying our resources to opportunities when we see them. I think we have a freedom to make those choices quickly and I feel very good those about the decisiveness that comes with it, but also the empowerment that we give to people within our organizations to make those calls, to increase our performance without waiting to an annual budget process. I think some people call it dynamic budgeting. I think for us, I think it’s more about -- thinking about opportunities we have and stack ranking those every day to improve both our execution and our returns.
Raimo Lenschow:
Thank you.
Chris Suh:
Thanks. We'll move to the next question please.
Operator:
Thank you. Our next question comes from the line of Brendan Barnicle with Pacific Crest Securities. Please proceed.
Brendan Barnicle:
Thanks so much. Amy, when we first started talking about Office 365, I think at that time, you were suggesting that the move from an Office CAL to an Office 365 license would increase gross profit by about 50%. Now that you had a couple of quarters with Office 365, do you think those changes to the model still make sense and more importantly, are there may be other changes that you're seeing that are more accurate?
Amy Hood:
Thanks for the question. In general, I think we're still on the early ends of seeing the opportunity that we have in that segment. As you pointed out, there is a couple components that make gross profit dollars per seat or the life time value of a customer depending on the terms you want to use improve and increase over the life cycle. The very first thing and I think Satya even mentioned it in its most direct in SMB is moving from buying a copy of Office, which was a very static concept to the idea where you could buy Office and frankly get all the benefits that those who used to deploy servers used to get only with IT departments of their own. So as you move Office, it’s simply the first step. So, even though obviously it comes at a little lower gross margin percentage, our ability to add workloads, add premium services and to increase our overall footprint inside a customer is really where the life time value goes up. And frankly over time and watching, I think both the creativity and the pace of innovation we’ve seen coming out of our engineering teams particularly in Azure and Office 365 and our CRM team online, I actually even have more confidence in our ability to attach and grow that gross profit over time. We mentioned simply one that didn’t exist I think Brendan when we first started having this conversation, which was our EMS suite and I look and say, those opportunities as well as the creativity of our people I think gives me more confidence if not less in the structural integrity of the lifetime value of a customer argument.
Brendan Barnicle:
Great. Thank you so much.
Chris Suh:
Thanks. Operator, we will have time for one last question please.
Operator:
Thank you. And our last question comes from the line of Ed Maguire with CLSA. Please proceed.
Ed Maguire:
Yes. Thank you. Over the last several quarters and particularly Satya, you’ve opened up a number of the products to different platforms, Office in Android and with Minecraft and Skype, you've got a number of really multiplatform products and services. Could you quantify so far to what extent you’ve seen benefit and as this plays into the free upgrade for Windows 10 at least for a limited period, how you expect this to play out benefitting the business case of your products across the portfolio?
Satya Nadella:
Yeah so overall at the highest level, our strategy here is to make sure that the Microsoft Services i.e. cloud services be it Azure, Office 365, CRM Online or Enterprise Mobility suite are covering all the devices out there in the marketplace. So that, that way we maximize the opportunity we have for each of these subscription and capacity based services. So that’s the core rational for why we are doing cross platform. Now the next question is what’s the uniqueness of Windows? And the uniqueness of Windows comes because we don’t think of these services and their application end points as apps, but fundamentally core to the Windows experience. So we are building them natively into windows. So for example, when you log into Windows, you are logging in with Microsoft account or Azure ID. When you have files, they are synching with one drive. Outlook is the email client for Windows. So that’s how Windows will differentiate and not to mention, our Gaming and Xbox Live experiences. So overall, we will build a differentiated Windows because our application experiences for our cloud end points will be native in windows and at the same time, we will make sure that our services are available on all end points driving more usage, more subscription growth. So the best way to measure our progress is Office 365 subscription growth, Azure growth and EMS growth.
Ed Maguire:
Great. Thank you.
Chris Suh:
Great. Thanks. That wraps up the Q&A portion of today’s earning call. We look forward to seeing many of you in the coming months at various investor conferences. For those unable to attend in person, these events will generally be webcast and you can follow our comments at microsoft.com/investor. Please contact us if you need any additional detail and thank you for joining us today.
Amy Hood:
Thank you.
Satya Nadella:
Thank you.
Operator:
Thank you. This concludes today’s teleconference. You may disconnect your lines at this time and thank you for your participation.
Operator:
Welcome to the First Quarter Fiscal Year 2015 Microsoft Corporation Earnings Conference Call. At this time, all participants are in a listen-only mode. A brief question-and-answer session will follow the formal presentation. (Operator Instructions). As a reminder, this conference is being recorded. I would now like to turn the call over to Chris Suh, General Manager of Investor Relations. Chris, please proceed.
Chris Suh:
Thank you. Good afternoon and thank you for joining us today. On the call with me are Satya Nadella, Chief Executive Officer; Amy Hood, Chief Financial Officer; Frank Brod, Chief Accounting Officer; and John Seethoff, Deputy General Counsel. On our website, microsoft.com/investor, we have posted our press release and a slide deck to provide the summary of our results of the quarter. Unless otherwise specified, all growth comparisons we make on the call today relate to the corresponding period of last year. Please note that we have recapped certain prior period amounts to conform with the current period presentation with no impact on consolidated net income or cash flow. Additionally, any reference to operating expenses includes research and development, sales and marketing, and general and administrative, but excludes integration and restructuring charges. We’ll post the prepared remarks to our website immediately following the call until the complete transcript is available. Today’s call is being webcast live and recorded. If you ask a question, it will be included in our live transmission in the transcript and in any future use of the recording. You can replay the call and view the transcript on the Microsoft Investor Relations website until October 23, 2015. During this call, we will be making forward-looking statements which are predictions, projections or other statements about future events. These statements are based on current expectations and assumptions that are subject to risks and uncertainties. Actual results could materially differ, because of factors discussed in today’s earnings press release, in the comments made during this conference call and in the risk factor section of our Form 10-K, Form 10-Q and other reports and filings with the Securities and Exchange Commission. We do not undertake any duty to update any forward-looking statement. And with that, I’ll turn the call over to Satya.
Satya Nadella:
Thank you, Chris. Good afternoon everyone. Three month ago I outlined how Microsoft is the productivity and platform company for the mobile-first cloud-first world. Since then we have galvanized around this direction and are executing well. I am proud of the results we’ve delivered this quarter across all businesses. Results are up in every category from commercial to consumer to hardware. With $23.2 billion in revenue for this quarter, we’re off to a great start to the year. More importantly we’re also pleased with the progress we’ve made in evolving our culture to be fast, innovative partner-friendly and customer obsessed. As I reflect on this past quarter, there are four important indicators of progress that I want to highlight
Amy Hood:
Thanks and good afternoon everyone. As Satya said, we had a very strong start to the fiscal year. We made meaningful progress with improved execution across all our businesses. I am encouraged by what we have achieved and believe we’re well positioned for the future. With that said, let me take you through the financial highlights of our first quarter. Revenue was $23.2 billion, up 25% over last year and up 11% excluding phone. Earnings per share were $0.54 which included an $0.11 negative impact from integration and restructuring expenses. Excluding that impact, EPS grew 5% to $0.65, even after considering the impact of the phone business on profits. We’re accelerating the pace of decision-making and taking decisive actions to improve how we operate. This approach is reflected in the progress we’ve made in restructuring the company and integrating our phone business. As a result, we incurred charges of $1.1 billion this quarter. Geographically, we saw a strong performance across the U.S. and Europe and consistent with Q4, a more challenging environment in China and Russia. Let me now discuss our results in greater detail. Our commercial business had another strong quarter. Revenue grew 10% and unearned revenue grew 12%. Renewal rates were higher than what we’ve seen in the recent first quarters. And in Office, one-third of renewals included Office 365. Importantly, we are seeing a mixed shift from on-prem to the cloud, from transactional purchasing to annuity and from standard to premium versions. Our commercial cloud services continued their exceptional trajectory with another quarter of triple-digit growth. We’re investing in higher level services and new scenarios in Azure enabled by the scale, cost and flexibility of the cloud. And these services are expanding our addressable market. We’re adding new users and importantly growing revenue from existing on-prem customers who have adopted Azure services. Our on-prem data platform infrastructure product continue to have strong momentum with an ongoing shift to premium version. Revenue from premium skews was up 25% this quarter. Office 365 had another terrific quarter and remains on path to becoming the unparalleled leader for cloud-based productivity apps. CIOs are selecting Office 365 as the center piece of their hybrid productivity solutions as they look to meet the growing mobile needs of their employees. SMBs are also realizing the benefits of Office 365 and as a result are moving from transactional purchasing to subscription. And as Satya mentioned, we’re seeing good partnership momentum as other companies look to integrate other 365 into their products. Turning to Windows. Windows OEM Pro revenue performed in line with the business PC market and volumes were more consistent with those seen before the XP Refresh in fiscal ‘14. Windows volume licensing grew 10% as business customers continued to value the platform security and manageability. During the quarter, we took important steps to grow Windows usage and improve the health of the ecosystem. Both our existing and new OEM partners are bringing to market an expanded set of device offerings at more competitive price points. Channel inventories are higher than they were last year reflecting confidence from our OEM partners heading into the holiday quarter. IP licensing revenue declined this quarter as our license fees fill the higher mix of low-cost devices was generated lower per unit royalty. Consumer Office revenue inclusive of our subscription offerings grew 7% this quarter. Within this, we saw an accelerated transition to Office 365 Home and Personal and contributed to a decline traditional Office license revenue. Overall, it’s important to note that we continued to grow attach to consumer devices. In Bing, revenue was driven by both volume and rate growth, began deliver double-digit monetization gains driven by investments in both relevance and ranking algorithm. These improvements keep us on the path to Bing profitability in fiscal ‘16. And consistent with prior quarters, display revenue remains under pressure. We are excited by Surface Pro 3 performance as unit sales are pacing at twice the rate of what we saw with Pro 2. We’re seeing strong interest from students, professionals and increasingly enterprises who are replacing their laptops and tablets with Surface Pro 3 for their productivity needs. Gross margin for Surface was positive this quarter. Within gaming, our results reflect a growing console market, our improved competitive position with the new Xbox One SKU and the launch of Xbox One into new geos including the initial channel sales with the launch in China at the end of Q1. As we head into the holiday season, we’re looking forward to the differentiated content that will be available on the Xbox platform including Sunset Overdrive which launches in late October and Halo
Chris Suh:
Thanks Amy. With that, we’ll move to our Q&A. Operator, can you please repeat your instructions.
Operator:
Certainly. We’ll now be conducting a question-and-answer session. (Operator Instructions). Our first question comes from the line of Brent Thill with UBS. Please proceed with your question.
Brent Thill:
Thanks. Good afternoon. On the commercial revenue it continues to grow at an impressive double-digit rate. Many of your peers have not been doing quite as well as you have just in the last reported quarter. Amy I know you mentioned you’re confident about this business continuing. I am curious if you could just maybe underscore what you feel you guys are doing differently than what’s happening in the peer group in underscoring that confidence going forward?
Satya Nadella:
Let me start. Overall what we see is the increasing competitiveness of our products. And I think that’s really what’s reflected in our results. The cloud story I think is fairly clear at this point. The combination of Office 365, as well as Dynamics CRM in particular combined with Azure are driving our cloud growth. As it turns out the technology that we build for our cloud is what we incorporate in our server products, in fact our R&D expense is the same expense. And that’s made our server products very competitive. And so again those our traditional competitors we’re seeing significant share gains across the entire infrastructure line of our server products in particular. And we hope to architected our cloud very differently. We are the only hyper scale cloud provider that also thinks of our server product at the edge of our cloud. So, some of the hybrid capabilities of ourselves have increasing attach and that’s also leading to our overall competitiveness, as well as monetization and margin. And so those are the trends we see in our numbers. We live in the same macro environment as the rest. But right now we’re confident about our competitiveness driving our results.
Brent Thill:
Thank you.
Chris Suh:
Thanks Brent. We’ll take next question, please.
Operator:
Our next question comes from line of Mark Moerdler with Sanford Bernstein. Please proceed with your question.
Mark Moerdler:
Thank you. And congrats on the quarter. Two quick questions on relating to cloud. Amy, can you give us a sense of what the revenue run rate for the commercial cloud was this quarter? And Satya, could you give us a little more on used cases for Azure. Is it more test-and-dev or are you seeing most of it being on the production side? Thanks.
Amy Hood:
Thanks Mark. As you know, we gave our run rate at the end of last quarter at $4.4 billion and the course we’ve said in our numbers have us on that continued trajectory as we hedge for Q1. So, I think the pace and our accomplishment to share gains remain on a good trend line.
Satya Nadella:
And as far as the used cases, right now it’s actually pretty diversified. We talked pretty extensively about the customer case studies at our cloud event last week. And it turns out that we have ISVs in many cases driving new applications on top of Azure. There are businesses like for example NVC that are reinventing their business models on top of Azure. We have customers using us for true hybrid, if you were deploying for example a SQL server, you can have high availability using Azure that’s a pretty common deployment now using Azure as the backplane for disaster recovery and high availability, that’s for sure is a workload. But at this point I would say, we have emerging ISVs, some of the global ISVs building SaaS applications on top of Azure driving a significant amount of growth of new businesses, the new business models emerging on Azure, as well as hybrid, which I would say are driving. One of the other categories that I see lot of lately is IOT. And the way we participate just on the Azure side, we obviously participate even with our Windows Embedded, but on the cloud side, we are seeing the attach to our emerging machine learning services as well as advanced analytics that’s been one of the place where we are well suited for some of the emerging use cases.
Mark Moerdler:
Thank you very much.
Chris Suh:
Thank you, Mark. Next question please?
Operator:
Our next question comes from the line of Keith Weiss with Morgan Stanley. Please proceed with your question.
Keith Weiss:
Excellent. Thank you guys and very nice quarter. First, a question for Amy. Given these nice gross margin improvements across the board, but did some one-time items. So, I was hoping you could help us understand where you’re seeing sort of underlying gross margin improvements, particularly if we look at sort of any improvements that you saw in the phone gross margins as well as the big improvement we saw in the cloud gross margins, how much of that should we look at as durable on a going forward basis?
Amy Hood:
Thanks Keith. Let me start with the cloud and then I’ll move to your phone question. Overall in the commercial business, I think we continue to see gross margin improvement and that is sustainable improvement as opposed to I think what you characterized as some non-recurring things that I have mentioned. It continues to be improvements in scale, improvements in our infrastructure, improvements in utilization, really strong work across all of our engineering teams here. And so I think our year-over-year improvement as well as sequential improvement and our ability in the overall commercial business, you see the gross margins we did has the mix shift to the cloud, I think we’re all quite proud of. Onto the phone business where I did call out non-recurring items due to the business integration expense. I don’t -- easier way frankly to think about that Keith is our Q4 gross margin and our Q1 gross margin. Q4 was a little depressed is how as we think about it due to some of the restructuring; Q1 is a little bit higher. A more blended rate of those two is probably a better way to think about a go-forward margin. Although when you’re transitioning any business and all the hard work that we’re doing here to prepare ourselves going forward, I do expect to see some volatility in that number.
Keith Weiss:
Excellent. That’s very helpful. Thanks very much.
Satya Nadella:
Just to add one thing that I’d say is sort of -- to Mark’s question, which is in particular on Azure, we have some commodity workloads but we also have many differentiated higher margin workloads especially in the Enterprise Mobility Suite is what I’d call out is a good example of an infrastructure workload completely in the cloud that has got a very different margin structure. And those are the things that really give us the ability to have good margin structure for our cloud efforts.
Keith Weiss:
Excellent. That’s great. Thank you very much guys.
Chris Suh:
Thank you Keith. Next question please?
Operator:
Our next question comes from the line of Phil Winslow with Credit Suisse. Please proceed with your question.
Phil Winslow:
Thanks guys. And congrats on another great quarter. I had a question on Office 365. Obviously, you all continue to see great growth both on the commercial and on the home and personal side. But we also saw Office commercial products and services continue to grow 5%. So one question for Satya and one for Amy. Satya, how do you feel right now about this momentum, particularly on the commercial side that you’re seeing in Office 365 and sort of how you’re targeting larger enterprises versus SMBs? Then Amy, obviously you’ve talked about some cannibalization of end period revenue from the Xbox, 365, where you could help us kind of frame that 5% this quarter on the product and services and how we should think longer term about the revenue and the profitability there? Thanks.
Satya Nadella:
I’ll start and then Amy I’ll turn it over to you. Specifically on Office 365, the overall product depth and breadth is continuously improving. One of the great benefits of Office 365 that our customers get to enjoy is that as we innovate and launch new features they get to use them as soon as we have got them deployed on our cloud. And so, that’s what’s driving both the competitiveness, as well as usage of Office 365 and quite honestly the full consumption of what we build and which I think in the long run is super important to us and our customers. But it also turns out some of the server products we have as we see increasing adoption of the cloud, we still have as I said very competitive server products, I mentioned a lot of our infrastructure server products, but take something like Lync. It’s a fantastic product, it is again gaining share in the marketplace, it’s getting deployed in on-premise solutions. So, it’s the combination that’s driving our growth. The other dimension we’re seeing is Office 365 is cross-platform cloud service. We see now coverage across all devices and that leads to customers still using the service even more. So that combination of effects, competitive server products, very competitive cloud service with new features being added all the time, as well as cross-platform is what’s driving our growth.
Amy Hood:
And let me try to take the second part of that question, Phil, which is really through the dynamics of the transactional business to move to the cloud and how I think about bridging those numbers. Our Office transactional business was down this quarter and the difference as you said because of the 5% growth is clearly the growth in Office 365 all up. We go to a place I think always I’d like to point two in terms of triangulating when I look at the health of the overall transition is renewal rates, our renewal rates are amongst the highest we’ve had in the Q1, both our ability to recapture both the contract, as well as the revenue and the value and add services is higher than it has been. In addition, we’re seeing premium units added more frequently in the cloud than we have on-prem. And those types of mixes, you will see both bookings number, as well as in the unearned balance growth. And so, while the exact dollars in any given quarter maybe difficult I guess to triangulate on the components. I always look to see help, I’ve outlined there specifically in the Office business.
Phil Winslow:
Great. Thanks guys.
Chris Suh:
Thanks Phil. We’ll go to the next question please?
Operator:
Our next question comes from the line of Rick Sherlund with Nomura. Please proceed with your question.
Rick Sherlund:
Yes, thanks. I wanted to follow-up on Phil’s question. I think that Office transition, our analysis suggest that’s a net benefit from here for you, I’d like Satya some thoughts maybe about the transition for the rest of the business, if you’ve got server and tools at some point, I mean it continues to show really terrific growth at some point, I suppose that becomes cannibalize by your cloud business with Azure. Maybe Satya, if you can share how you think that transition, how long, how does it transpire or any thoughts on you shouldn’t be net additive to the revenues and operating income as we’ve seen on the Office side? Maybe if you could talk on Windows as well, it looks like OEM down a little bit this quarter, which is big than growing or we cannot see a lower ASPs with these $200 devices coming out this fall.
Satya Nadella:
Let me talk a little bit about the dynamics we’re seeing in particular with our infrastructure servers, as well as Azure because it is actually pretty unique, I think to at least our product offering. As I said, our servers have become much more competitive because of the same technology investments that we’re making in our cloud. And the used cases that we see in the cloud in many cases happen to be net new workloads, IOT was not driving our server growth traditionally, mobile backend was not driving our servers traditionally. So, a machine learning and advanced analytics of areas we did not participate even in the past. So, one of the things that we have seen is a lot of new used cases of Azure, which were really new Greenfield territory for us. And it turns out that the need for more computing, more storage and more infrastructure server products is much broader than just even the hyper scale public cloud because the one thing that is true is there are more devices in that unit backend. And that backend in many cases in regulator industries with the GEO participation we have is needed everywhere. So one of the things that we are in fact very focused on is enabling others to build their own clouds. So, our private cloud, premium cue mix is also growing you see that in our results. So, at least in the intermediate timeframe, we do not see cannibalization. We see more impact of this hybrid, private, as well as public cloud all being complementary. And of course being used together delivered more value to customers and that’s where our competitive advantage comes. On the Windows side just to finish off. We wanted to make sure that we have competitive Windows ecosystem participation across all the price points. So we made some deliberate changes to our business model and that is in fact playing out in the marketplace where we now have very competitive full Windows PCs less than $199 going into this holiday season. And that in fact in Q1 caused the market to expand. That was really by design and so we are happy to see that. And so on a blended basis, of course the ASPs will be different because of the two ranges. So, but overall that’s what our goal is. We want to be able to make sure that we compete on all price points and overall grow the volume.
Rick Sherlund:
Thank you.
Chris Suh:
Thanks. We’ll go to next question please.
Operator:
Our next question comes from the line of Walter Pritchard with Citi. Please proceed with your question.
Walter Pritchard:
Hi, thanks. Satya, I’m wondering if you can talk about, you’re seeing some progress on the cloud gross margins and you’re also investing pretty heavily. And I’m wondering how important it is for you kind of medium to long-term to be able to get things like Bing, Xbox LIVE and Office 365 running on the same infrastructure as Azure in terms of getting the kind of sale you want and ultimately driving the margins to where you want it to get to; is that sort of a prerequisite to get to where you’d like those margins to be?
Satya Nadella:
Yes. I mean it’s absolute perquisite for us to have entirety of our cloud infrastructure plant drive scale economics for us. And in fact, a lot of the core Azure technology around machine management and data center management comes out of our bring efforts. We manage all of the supply chain, all of it is as one supply chain; we do SKU design as one SKU design; we drive costs of both network storage, compute down altogether. In fact you should think of Azure as the common fabric of all our applications. And you look at even some of our games like Halo, a significant usage of our cloud. And that’s what’s really driving some of the economics. In fact the first -- the fact that -- I celebrate the fact that we don’t have just one first party workload because it’s very easy for one first party workload to completely opt if you will the architecture of a cloud. But in our case, we have a very diverse set of workload. We have Xbox LIVE; we have Office 365; we have Dynamics and Bing and that diversity is what allows us to build in fact for our own needs a cloud architecture that then can meet many more workloads and that’s working pretty well for us.
Walter Pritchard:
Got it. Thank you.
Chris Suh:
Thanks very much. We’ll take the next question please.
Operator:
Our next question comes from line of Heather Bellini with Goldman Sachs. Please proceed with your question.
Heather Bellini:
Great, thank you so much. Satya, I was wondering if you could share with us given the amazing XP refresh we’ve seen over the last 12 to 18 months, as you’re talking to customers, how do you feel about the corporate PC refresh cycle in calendar ‘15?
Satya Nadella:
I think it will come back to the pre-XP business PC refresh. And so that’s what I think Amy’s comments also reflected and that’s what we expect to have happen in the rest of this fiscal year. The thing that Heather we are focused on is how do we make sure that not only do we -- the incremental value that we have today on Windows 8 gets adopted; there are in fact lots of use cases especially around field devices, mobile workforce where we are in fact seeing great adoption of Windows 8. But Windows 10 is something that’s completely optimized for the enterprise and across all same sizes for the mobile worker, as well as the desktop and large screens. Perhaps one of the most unique things about at least our portfolio and our innovation is that we think that it’s the mobility of the individual not the one device. That is important in the enterprise and that’s what we are building towards with great management and great security. And so we’re pleased with the early feedback we are getting from the first disclosure of Windows 10 and as well as some of the successes we are having with Windows 8 adoption in the enterprise. But the adoption I think will get back to a normal PC Refresh in the enterprise.
Heather Bellini:
Thank you.
Satya Nadella:
Thanks Heather.
Chris Suh:
We’ll go to next question please.
Operator:
Thank you. Our next question comes from the line of Daniel Ives with FBR Capital Markets. Please proceed with your question.
Daniel Ives:
Yes, thanks. Satya, what do you think as you move to the cloud and really try to go into this next phase of growth. Is it biggest challenge and then maybe the biggest opportunity from just a high level as we think about Microsoft going into the next stage?
Satya Nadella:
I mean that’s the biggest opportunity is to be able to get into space. I mean one of the things that I always think about it, for all the success we’ve had in our server business, we were a low share player. And when I look at the total IT spend of that enterprise customers have today. As I said, we’ve not participated in many, many areas, we got even the data set. We have a very good business in SQL Server, we have perhaps the most competitive SQL Server product ever in SQL 2014, which is growing nicely. But if you look at what is secular in terms of growth going forward, it’s data, data management in a variety of new ways. So, those are the opportunities we want to be able to take advantage of by doing some good work both in the public cloud, as well as with our server products. The challenge will always remain at the end of the day for us to make sure that we are bringing together unique offers. One of the things that I want to ask team to be very focused on is to bring uniqueness that only Microsoft can bring it to the marketplace. That’s why it is approach around platform and reinvention of productivity, I believe is what we can do that for sure we’re going to have incredible competition. But at the same time, I think that if you ask anyone, at least in our campus whether we deeply get what it means to reinvent productivity I believe do we get deeply how to take the various constituents from end users IT and developers and harmonize their interest in unique ways so that enterprises can adopt solutions, we get that deeply. So, to me staying with that and staying focused on our unique contribution is perhaps are both on opportunity and our challenge and we will obviously index on the opportunity side.
Daniel Ives:
Great job on the quarter especially relative to your tech peers. Thanks.
Chris Suh:
Thank you, Dan. We’ll move to next question please.
Operator:
Thank you. Our next question comes from the line of (inaudible) with Merrill Lynch. Please proceed with your question.
Unidentified Analyst:
Hi. Thank you for taking my question. Satya, I just wanted to get your perspective on the business mix. Still you have a very strong and growing consumer footprint especially with Nokia and then you’ve got a very solid enterprise backbone. And I feels like the consumer side of the house is pulling away much faster and obviously you’ve got some implications for how you look at the business in terms of margins and how they did potentially inflect subscriptions. If you can just give us your thoughts Satya on how you see that business mix that will be great? And also wondering, Amy, if you could shed some light on cost controls what further things that specifically the company engage in the sales and marketing expense came in at a nice surprise much lower than we expected? Thank you very much.
Satya Nadella:
Thanks. The way I see the market when we sort of talk about productivity and platforms, we really don’t make this big distinction between consumer and enterprise and when it takes productivity out, we’re very focused on dual use. In fact one of the pieces of data that Amy and I shared was the growth in the consumer subscriptions of Office 365 even sequentially grew by significant percentage. So therefore, we’re seeing good adoption of our productivity services, specifically in the context of this dual use where people want to use it at home and people want to use it at work. And that’s where in fact a lot of our R&D investment is to make that very seamless. So, to me that’s how we want to drive and gaming is the one category we have said that we will invest in it for its own sake in driving enterprise value out of our gaming. There are in fact lots of benefits which come because of technology. In fact the reason why we are so competitive now in Cortana and speech recognition which I think is core to productivity is it first started with Connect and Xbox. So, we’ll always have those kind of incidental benefits, but really in gaming we want to have our body gaming, Xbox LIVE console and as well as PC gaming thrive and drive more incremental value for us and Minecraft obviously helps in that context. So that’s how we’ll view the future for how we think about our businesses.
Amy Hood:
And on the overall operating expense and how we’ve managed that. In general, I don’t think about it as control using that types of the word. I think what is perhaps most impressive is that we have managed to continue throughout the quarter whether it’s week-to-week or month-to-month to looking at where is the highest ROI we get from our spend, how can we drive our business forward, both in period but also for the future, it’s just as important for us to balance that. And I think we’ve done a very good job of picking those places and really investing intentionally and aggressively behind places where we know we’re differentiated.
Unidentified Analyst:
Wonderful. Thank you very much, happy Halloween.
Chris Suh:
Thanks [Scott]. Operator, we’ll have time for one more question please.
Operator:
Thank you. Our last question comes from the line of Karl Keirstead with Deutsche Bank. Please proceed with your question.
Karl Keirstead:
Hi, thanks. Question for Amy, Amy just thinking through your guide by business segment, everything seems roughly in line for the D&C licensing guide which implies I think a 24% year-over-year decline. And given that that’s a 19% gross margin business, I just want to make sure I understand what’s happening there. And I have two questions. I am wondering if you could help disaggregate how much of that is due to the tough XP related compare versus some other perhaps one-time issues that make for a tough comparison. And then secondly, when in your best judgment do you think that D&C licensing revenue might turn positive? Thank you.
Amy Hood:
Great. Karl, thanks for asking that question; it gives me a chance to reiterate how many of those components are bit one-time in nature. The first and the largest issue is the end of the Nokia commercial agreement that’s about $650 million that we earned in Q2 of a year ago that because of the ended the agreement simply goes away. So, I’ll start with that point. The second component relates to the same trend we saw in our IP business that we saw in Q4 then in Q1, we’re doing and seeing again in Q2. So, I would also see that exact same trend line and assessment. The next component which is a change is we have actually launched some of our Office 365 consumer services in Japan, which is a Geo that we had not been in historically. That does result in a revenue to fall, it will end up in unearned. But that’s about $100 million impact that we would not have seen before that. And so, by the time you move all of that out of the comparison group, you really get back to very similar trends in our D&C licensing business that we saw this quarter for what I think was a component to you are focused on which is OEM Pro and OEM non-Pro, which we expect to really resemble the results we saw this quarter and marry -- and to matched up PC business dynamics overall.
Karl Keirstead:
Okay. That’s very helpful. And if I could sneak in one more, Amy, the 2.9 billion share repurchase, it feels like an uptick compared to what you’ve done every quarter for the last couple of years. Is this sort of a new level that we can expect from Microsoft maybe just a thought on the pace of the share buyback?
Amy Hood:
Thanks for the question. I did -- we are proud of the increase in shareholder return this quarter and importantly we’re focused on how we can continue to do that as a part of our overall long-term shareholder growth.
Karl Keirstead:
Okay.
Chris Suh:
Great. Thanks Karl and thank you Amy. With that wrapped up the Q&A portion of today’s earnings call. Please note that our second quarter earnings call will be held on Monday January 26, 2015. We look forward to seeing many of you in the coming months at various investor conferences. For those unable to attend in person, these events will be webcast and you can follow our comments at microsoft.com/investor. Please contact just if you need any additional detail. And thank you again for joining us.
Amy Hood:
Thanks everyone.
Satya Nadella:
Thank you.
Operator:
Thank you. This concludes today’s teleconference. You may disconnect your lines at this time. And thank you for your participation.
Operator:
Greetings and welcome to Microsoft’s Fourth Quarter Fiscal Year 2014 Earnings. At this time, all participants are in a listen-only mode. A brief question-and-answer session will follow the formal presentation. [Operator Instructions] As a reminder this conference is being recorded. I would now like to turn the conference over to your host, Chris Suh, General Manager, Investor Relations for Microsoft. Thank you, Chris. You may begin.
Chris Suh:
Thank you, Roya. Good afternoon and thank you for joining us today. On the call with me are Satya Nadella, Chief Executive Officer; Amy Hood, Chief Financial Officer; Frank Brod, Chief Accounting Officer; and John Seethoff, Deputy General Counsel. On our website, microsoft.com/investor, we have posted a slide deck which provides summary of our financial results, a reconciliation of differences between GAAP and non-GAAP financial measures and the table of noted items to aid in understanding our results this quarter. Additionally, the slide deck contains detailed information regarding the impact of the Nokia devices and services acquisition on our financial results. Our press release is also on the website and includes an addendum with additional information about our fourth quarter performance. Microsoft is reporting the financial performance and acquired Nokia devices and services business in a new segment called Phone Hardware. Additionally, the devices and consumer hardware segment was renamed the Computing and Gaming Hardware. The products included in this renamed segment remain the same. Current year information reflects the financial performance of the acquired business beginning on April 25, 2014. Any reference to operating expense includes research and development, sales and marketing and general and administrative, but excludes integration and restructuring charges. Please keep in mind that all growth comparisons we make on the call today relate to the corresponding period of last year, unless otherwise specified all impacted numbers have been adjusted for non-GAAP and noted items which are detailed in our press release in slide deck. We will post the prepared remarks to our website immediately following the call until the complete transcript is available. Today’s call is being webcast live and recorded. If you ask a question, it will be included in our live transmission in the transcript in any future use of the recording. You can replay the call and view the transcript on the Microsoft Investor Relations website, until July 22, 2015. During this call, we will be making forward-looking statements which are predictions, projections or other statements about future events. These statements are based on current expectations and assumptions that are subject to risks and uncertainties. Actual results could materially differ, because of factors discussed in today’s earnings press release and the comments made during this conference call and in the risk factor section of our Form 10-K, Form 10-Q and other reports and filings with the Securities and Exchange Commission. We do not undertake any duty to update any forward-looking statement. And with that, I’ll turn the call over to Amy.
Amy Hood:
Thanks Chris, and good afternoon everyone. This month is an important time for Microsoft. As the leadership team we’re taking bold and decisive action to evolve our organization and culture. This includes difficult steps, but they are necessary to position Microsoft for future growth and industry leadership. Today, we’ll spend more time talking about the significant changes we’re driving. However, let me first start with this quarter’s results, after that Satya will talk more about our path forward and then I’ll share our financial outlook before we take your questions. As I think about our strong execution this quarter, there are three things that stand out to me, significant momentum with our cloud services, progress in a number of our consumer businesses and continued cost discipline. Our total fourth quarter revenue was $23 billion including $2 billion from the phone hardware segment. As you know our Q4 guidance did not include the impact of the acquisition of Nokia’s devices and services business. Excluding that we grew revenue 10% exceeding the high-end of our guidance range. Moving on to earnings per share. Before the impact of the acquisition and the noted items Chris highlighted earlier, EPS grew 12% to $0.66. These details can be found in the earnings slide deck on our Investor Relations website. Geographically, performance was strong across most markets, particularly in North America and in Europe. We did, however, see challenging conditions in China or like many other multinationals we’re experiencing a weak business environment which we do not expect to change in the near term. Our commercial cloud revenue grew 147% this quarter, driven by both Office 365 and Azure. Our commercial cloud annual revenue run rate more than doubled this year and now exceeds $4.4 billion and with this rapidly growing scale we continue to expand our cloud gross margins. We saw strong commercial seat growth across Office 365 particularly with SMB customers. Additionally, we added over 1 million new subscribers to Office 365, Home and Personal and we ended the quarter with 5.6 million users. Azure has also grown dramatically, with storage doubling and compute tripling this year. Along with increased usage of our core services, over 50% of our Azure customers are now also using higher value services like the Enterprise Mobility Suite, which are seeing strong adoption since the May launch. We’re pleased that our customers are enthusiastically embracing Office 365, Azure, CRM Online and our other cloud services, especially considering it’s still early in the cloud transition. Each customer has unique deployment needs and as a result CIOs value the flexibility that our hybrid cloud offerings provide. You can see this in our commercial bookings, which grew 23% this quarter and our contracted not billed balance now exceeds $24 billion. As we previously discussed in fiscal year 2014 both the quarter and the year presented a large renewal opportunity, our differentiated value proposition combined with strong execution kept our renewal rates very high. In addition to transitioning to the cloud, our customers continue to invest in premium versions of our on-prem server products like Window Server, System Center and SQL Server. As a result, our server licensing revenue grew 14% this quarter. We feel good about the progress we’re making with Windows. Developed markets continue to show stability and we’re encouraged by the initial response from OEMs to our new consumer offerings like Windows with Bing. This quarter OEM revenue grew 3% as we saw the commercial hardware refresh cycle continue with businesses updating their devices and renewing their commitment to the Windows platform. XP end of support contributed to the double-digit growth in both Windows Pro and volume licensing, though the benefits moderated throughout the quarter. In Bing, we continue to see growth in both usage and monetization. This quarter U.S. search query share exceeded 19% and RPS grew double-digits again. As we saw in prior quarters, display revenue remains soft. In late June, we launched Surface Pro 3. While it’s still early sales are outpacing earlier versions of Surface Pro and we are excited to bring the device to many more markets this summer. During the quarter, we reassessed our product roadmap and decided not to ship a new form factor that was under development. Combined with the transition of production to our latest Surface offering, we made inventory adjustments which impacted our gross margins. Also in June, we released our new Xbox One offering and we’re pleased with the response. At E3 we reasserted our focus on games with blockbuster titles and key exclusives coming this holiday. With the progress we are making in channel inventories, the new market for Xbox One and our exciting game line up, we feel well-positioned heading into the holiday season. With the closing of the Nokia devices and services acquisition during the quarter, we established a new segment Phone Hardware to provide transparency into the progress we’ll make as we improve and grow the phone business. This quarter, Lumia device sales were primarily driven by good performance in the lower price point 500 and 600 series. Sales of non-Lumia devices were in line with the overall feature phone market dynamics. Our gross margins were impacted by decisions we made to rationalize the device portfolio, as well as acquisition related amortization expense. Across the company, we grew gross margin by $1 billion or 7%. While the faster growing cloud and hardware businesses impacted our overall company gross margin percentage it’s important to note we continue to drive margin growth in key areas with improved discipline and business process. In D&C other revenue from search advertising and subscriptions are driving gross margin growth, in commercial other margins expanded again in this quarter benefiting from both improved business scale and datacenter efficiency in our cloud services. And we’ve made key changes to our hardware business, which have been discussed by both Satya and Stephen Elop in the past two weeks. We’ve also kept our focus on rigorous operating expense discipline. Excluding the addition of about $750 million from NDS, our Q4 operating expense came in at the low end of our guidance. And for the full year, with disciplined decision-making, we grew revenue 9% before NDS more than twice as fast operating expense which grew 4%. Our effective tax rate was higher this quarter. Part of this was due to an adjustment to prior year taxes related to intercompany transfer pricing. Beyond that, the increase was driven by the inclusion of NDS results and our changing geographic mix. In Q4, we returned $3.4 billion in cash to shareholders through buybacks and dividends to finish this fiscal year at $15.7 billion, an increase of 28% over the prior year. With that overview, let me turn it over to Satya to share some thoughts.
Satya Nadella:
Thank you, Amy. Hello everyone. I’m proud of the results we delivered this quarter and across the fiscal year. In Q4, on an operating basis we grew revenue 10% and operating income 12%. We accelerated our commercial cloud business to a $4.4 billion annual run rate. And perhaps more importantly we made bold and disciplined decisions to define our core as the productivity and a platform company for the mobile-first cloud-first world. Before I get into the investment principles and decisions, I want to explain how our focus on productivity and platforms leads us to participate in cloud and mobile markets. Mobility for us goes beyond just devices. While we are certainly focused on building great phones and tablets, we think of mobility more expansively. We think the opportunity that comes from running our productivity experiences on Windows, iOS and Android device. Office 365 and dynamic SaaS offerings are targeted here. We also see great opportunity in simplifying and managing the user experiences spanning multiple devices ecosystems with our identity management, device management and data security. This is the focus of our enterprise mobility suite. Similarly, when it comes to the cloud opportunity, we run an at-scale public cloud service and provide servers for private and hybrid clouds. Azure, StorSimple, InMage and our datacenter additions of server products across Window Server, System Center and SQL Server all help us participate in the cloud growth. Our mobile and cloud opportunity views informs our decisions on what to build and where to invest. More specifically, we use the following three principles to guide our investments. First, focus investments on the core, productivity experiences and platform investments will prioritize across engineering, sales, marketing as well as M&A. Second, consolidate overlapping efforts. This means one operating system that covers all screen sizes and consolidated dual use productivity services that cross life and work. Third, run all businesses in an economically sound way. We will get crystal clear on the core businesses that drive long-term differentiation and the businesses that support them. For those supporting efforts such as MSN retail stores and hardware, we will also ensure disciplined financial execution. Now let’s talk about the specific investments. We will be relentless in our focus on our core digital work and life experiences and the two platforms that support it, the cloud operating system and the device operating system and hardware. Everything we do starts with digital work and life experiences to delight dual users; these are users who use technology both at work and in their personal life. This is how we reinvent productivity. Last year, we started to take steps in this direction, now OneDrive and OneDrive for business are one team. Outlook and Exchange are one team, Skype and Lync are one team all focused on those dual user scenarios. We are clear that our experiences are going to be available on all devices. We have a specific goal for multiple Microsoft applications to be available on every home screen. This is why we brought Office to the iPad and now there are more than 35 million downloads of Word, Excel, PowerPoint and OneNote. We believe productivity experiences will go beyond individual applications to deliver ambient intelligence that spans applications. To that end, we introduced Cortana, our personnel assistant in Windows Phone 8.1. We also believe that productivity includes group collaboration and business processes within organization. In February, we announced our Power BI suite to help customers harness the power of big data in order to drive a data culture and greater productivity within their organizations. Power BI suite enables you to ask natural language questions, do rich visualizations and collaborate around data. Customers are loving it, in fact the average monthly users have grown over 130%. We are pleased to see all up dynamics growth at 13% for the quarter with CRM online nearly doubling. And it’s great now to have dynamic CRM in the Gartner leaders’ quadrant in both sales and service, the two-most relevant areas in the CRM space. Looking forward in fiscal year 2015, we are increasing our investment in R&D and sales for our digital work and life businesses even as we cut total operating expenses. We have a rich roadmap going forward. Two examples of our innovation are what we are doing with Delve and Skype Translator. Delve is an Office 365 cloud-based service that is the first in the new breed of intelligent and social work experiences. Delve will turn enterprise search on its head as information that is relevant to you finds you. Think of this as the Facebook [new] [ph] suite for productivity. Skype Translator will break down the language barriers in our communications and impact everything from everyday conversations with friends to education to global business. Additionally, I’m pleased to see the progress with Bing now more than 19% U.S. query share and strong RPS growth. Going forward, we will drive our Bing related investments to contribute to the core digital work in life experiences such as Cortana, Smart Search, Delve, Power Q&A and many others. We expect Bing to be profitable on a standalone basis in FY16. Now let’s transition to the Cloud OS. Our Cloud OS represents the fastest growing opportunity for Microsoft. Quarter-after-quarter, we drive growth and customer adoption. Our server products benefit from our public cloud. The fact that we use our servers to run our cloud make our server software the most capable enabling others to build and operate their clouds. This has led to growth in Hyper-V share, which is now at 30.6% and has helped grow datacenter additions, the Window Server and System Center both up more than 40% for the year. We also had another breakout year for SQL server. With SQL server 14, we released industry leading in-memory technology across all database workloads of online transaction processing, data warehousing and business intelligence. And we grew our SQL business by more than 19%. Our business Azure business is growing rapidly and we further accelerated growth last year. We grew our datacenter footprint into Australia, Brazil, Japan and China while doubling our capacity in existing regions. In FY14, we also started to see the adoption of our high-value services on top of our base cloud infrastructure. We announced the enterprise mobility suite a comprehensive cloud solution to address the consumerization of IT challenges such as Bring Your Own Device and SaaS application adoption. EMS brings together identity management, device management and data security into one IT control plane and architecture. The early data from customer adoption for EMS is very encouraging. We announced the Azure intelligence system service, our IOT service in the cloud that enables organization to securely connect manage and capture machine generated data from a variety of sensors and devices. To support these high value services in Azure, I have prioritized acquisition such as GreenButton for Big Compute, Capptain for Mobile backend services. And just in the past few weeks InMage for disaster recovery for hybrid clouds. In FY15, we will make investments to drive this strategy forward. We will expand our Azure datacenter footprint and increase capacity in existing regions. We will launch new high level services including Azure machine learning that currently is in preview. We will expand our hybrid solutions with new services such as StorSimple, InMage as well as our server products all offering cloud tearing. We will continue to build out the EMS value proposition and we will expand our sales efforts to drive growth. Let’s transition to our device OS and hardware, the third component of our core. In everything we do with our Windows OS and first party devices, we will line up our digital work and life experiences. We are approaching the Windows OS business with a bold challenging mindset and pushing both the product and business model forward. We start with a focus on business customers in FY14, we saw these customers recommit to Windows. In April, we released an update to Windows 8.1. To start, we improved the core desktop experience with mouse and keyboard advancements. For Enterprises, we released Internet Explorer Enterprise Mode and extended our mobile device management capability. With Windows 8.1 update, we also lowered hardware spec required so that OEMs can build tablets and clamshells at lower price points. In addition, we made the decision to evolve the Windows business model. Now, Windows licenses are $0 for any OEM building a device less than 9 inches. We also added a low cost Windows offering with Bing integration for OEM. This new offering combine with lower hardware spec means OEMs will bring a fantastic line up of value based notebooks and tablets to the markets this holiday. In June, we launched Surface Pro 3. The most productivity tablet on the market today. The reason it’s the most productivity tablet on the market is because we top through the experience end-to-end. For example, one of the things you will notice with Surface Pro 3 is how it excels at note taking. You can jot down your thoughts rapidly just like with the pen and paper. To make this work in an integrated natural way, our developers pulled together one vision to right code that resides in the firmware and the Surface Pro 3 pen, the Windows shell and its inking support to reduce the [parallel x] [ph] header as well as in OneNote. And as Amy said, we are optimistic given the early sign from the Surface Pro 3s performance in the market. On phones, we saw a good early start to Lumia 630 and 635 as well as Lumia 930 especially in Europe. In the year ahead, we are investing in ways that will ensure our device OS and first party hardware aligned to our core. We will streamline the next version of Windows from three operating systems into one single converged operating system for screens of all sizes. We will unify our stores, commerce and developer platforms to drive a more coherent user experience and a broader developer opportunity. We look forward to sharing more about our next major wave of Windows enhancements in the coming months. Our approach to first party hardware going forward is clear. At times, we will develop new categories like we did with Surface and we will responsibly make the market for Windows phone. However, we are not in the hardware for hardware sake, and the first party device portfolio will be aligned to our strategic direction as the productivity and platform company. As I said before, going forward all the devices will be created with an explicit purpose to light up our digital work and life experiences. Good examples of this today are what we are doing with Surface Pro 3 for note taking and PPI for meetings. You can expect to see this type of innovation in our hardware including phones. Amy will talk more on our plans for disciplined execution on our hardware business going forward. I want to make a few comments on Xbox. It’s important for us to have a core that’s thriving. It’s equally important to play smart bold bets in other areas where we have the ability to add value and have impact that’s what we are doing with Xbox. We made the decision to manage Xbox to maximize enterprise value with a focus on gaming. Gaming is the largest digital live category in a mobile first-cloud first world. It’s also the place where our past success a revered brand and passionate fan base present us a special opportunity. With our decision to specifically focus on gaming, we expect to close Xbox entertainment studios and streamline our investments in music and video. We will invest in our core console gaming in Xbox live with a view towards the broader PC and mobile opportunity. I hope you can see that we have bold ambitions and we have made a lot of progress. Also know that we are well on the way in evolving our organization and culture to deliver on these bold ambitions. This includes simplifying how we work and modernizing our engineering processes. In all that we do, we will be accountable to our customers, partners and shareholders empowering everybody individual and organization to do more and achieve more in a mobile first cloud first world is a huge undertaking and it is one that Microsoft is uniquely qualified to take on and change the world. Thank you. And with that let me turn it over to Amy to give you more guidance on FY15.
Amy Hood:
Thanks Satya. Before going into details about our outlook, let me first say that all forward-looking information assumes the macroeconomic environment remain stable throughout this coming fiscal year. As Satya detailed, we are taking bold steps to move Microsoft forward with a renewed sense of clarity and alignment. Our investment plan reflects those changes as to reallocate resources to aggressively drive toward our goals and pursue the highest growth and financial return businesses. Even as we invest for growth, we expect our total operating expense in fiscal year 2015 to be down from this past year before considering the addition of the Nokia cost structure and integration and restructuring cost. Now, let me address phone separately. In fiscal year 2014, we recorded about $750 million of operating expense for the phone business for the period post the acquisition. Annualized this would have been about $4.5 billion, but we are aggressively working to drive synergies across key functions such as development, supply chain and operations as we integrate and right-size the business. We set to realize more than $1 billion in synergies and as a result we will be on a path to reach operating break-even for the phone business in fiscal year 2016. Including phone, we expect operating expense to be between $34.2 billion and $34.6 billion in fiscal year 2015. In addition to the expense guidance I just provided and as we announced on July 17th, we expect to incur between $1.1 billion and $1.6 billion in restructuring expense. These will be substantially complete in the first half of the fiscal year. Separately, we will also incur about $150 million per quarter in integration cost such as systems work. Similar to this quarter, we will continue to report these items in a separate line item in the income statement. Now, let me give our view on the first quarter starting with devices and consumer. In licensing, we expect revenue to be $4.1 billion to $4.2 billion. This range reflects an ongoing business PC refresh cycle, headwinds for consumer PCs and a continued moderation of the benefits from the XP end of support. In computing and gaming hardware, we expect revenue to be $1.7 billion to $2 billion. This range reflects the continuing ramp of Surface Pro 3 and Xbox 1 as both products are introduced into new markets in Q1. In phone hardware, we expect revenue to be $1.9 billion to $2.3 billion as we de-align the device portfolio to our strategy. And in devices and consumer other, we expect revenue to be $1.8 billion to $1.9 billion. Moving on to commercial. We expect revenue across our two segments to be $12.0 billion to $12.2 billion within this we expect commercial other revenue of $2.2 billion to $2.3 billion. And in corporate, we expect about $300 million of negative impact next quarter. We expect COGS to be $7.5 billion to $7.9 billion with variability being driven by both hardware segments. We expect first quarter operating expense excluding integration of restructuring to be between $8.5 billion and $8.7 billion. As a reminder, other income and expense includes dividend interest income offset by interest expense and the net cost of hedging. We expect these items to generally offset one another. We expect our full year tax rate to be between 21% and 23%. This is in line with the fourth quarter excluding the prior period tax adjustment. As a changing mix of our business, as well as the impact of the NDS acquisition will continue to influence our tax rate. Investments in cloud infrastructure are necessary to support and enable the significant growth and momentum in our cloud services. In Q1, we expect CapEx to increase sequentially to further support our growth. Similar to fiscal year 2014, these investments are decided based on the thorough review of demand and capacity plans to ensure that the investments provide an appropriate return on capital. We also remain focused on software driven innovation to increase the utilization and capacity of the capital we deploy. We expect our revenue to grow in line with normal seasonality. In closing, Q1 is the start of an incredibly important year for Microsoft. We are making important changes to our organization and culture to enable and empower our people to do their very best work. Mobility in cloud presents an enormous opportunity. And we are focusing resources on our core so we can capitalize and deliver on the next wave of innovation, growth and long-term shareholder value. With that, I will turn it back over to Chris and we can move to Q&A.
Chris Suh:
Thanks Amy. And with that we will move to Q&A. Operator please go ahead and repeat your instructions.
Operator:
Thank you. We will now be conducting a question-and-answer session. [Operator Instructions] Thank you. And our first question comes from the line of Mark Moerdler with Sanford Bernstein. Please proceed with your question.
Mark Moerdler:
Thank you very much. I have got two parts to it. The first is Satya you have been changing the engineering processes within the company adding more analytics to the process. How do you see this change impacting both the product and the speed to go to market?
Satya Nadella:
Yes. Two things, Mark. One is the diversity of products that Microsoft has from Silicon tape outs to services that we’re continuously updating in Azure or Office 365 is a lot more than let’s say when we first created the Microsoft engineering system that was for retail packaged product, so since then a lot has changed and a lot has evolved. And so what we are doing is, we are introducing new functions and new skills, design is even more important than it ever was, data analytics as you said is very important to us and they are not outside functions. They are functions that are integral to how we do product development, how we do AB testing, how we do log analysis on a continuous basis. So that’s the engineering process and culture change that we have ongoing and in fact a lot of learning from variety of different teams that’s now spreading across a lot of Microsoft.
Mark Moerdler:
Thank you. And Amy one quick question, we saw a significant acceleration this quarter in cloud revenue, or I guess Amy or Satya, we saw acceleration in cloud revenue year-over-year what’s – is this Office for the iPad, is this Azure, what’s driving the acceleration and how long do you think we can keep this going?
Amy Hood:
Mark, why don’t I take it and if Satya wants to add, obviously, he should do that. In general, I wouldn’t point to one product area. It was across Office 365, Azure and even CRM online. I think some of the important dynamics that you could point to particularly in Office 365 I really think over the course of the year we saw an acceleration in moving the product down the market into increasing what we would call the mid-market and even small business at a pace. That’s a particular place I would tie back to some of the things Satya mentioned in the answer to your first question. Improvements to analytics, improvements to understanding the use scenarios, improving the product in real-time, understanding trial, ease of use, ease of sign-up all of these things actually can afford us the ability to go to different categories, go to different geos into different segments. And in addition, I think what you will see Mark as we initially moved many of our customers to Office 365, it came on one workload. And I think what we’ve increasingly seen is our ability to add more workloads and sell the entirety of the suite through that process. I also mentioned in Azure, our increased ability to sell some of these higher value services. So while, I can speak broadly but all of them, I think I would generally think about the strength as being both completion of our products suite, ability to enter new segments and ability to sell new workloads.
Satya Nadella:
The only thing I would add is it’s the combination of our SaaS offerings like Dynamics and Office 365, a public cloud offering in Azure. But also our private and hybrid cloud infrastructure which also benefits because they run on our servers, cloud runs on our servers. So it’s that combination which makes us both unique and reinforcing. And the best example is what we are doing with Azure active directory, the fact that somebody gets on-boarded to Office 365 means that tenant information is in Azure AD that fact that the tenant information is in Azure AD is what makes EMS or our Enterprise Mobility Suite more attractive to a customer managing iOS, Android or Windows devices. That network effect is really now helping us a lot across all of our cloud efforts.
Amy Hood:
Thanks Mark.
Chris Suh:
Thanks Mark.
Mark Moerdler:
Thank you, I appreciate. Congrats on the quarter.
Chris Suh:
Thank you.
Satya Nadella:
Thank you.
Chris Suh:
Next question please.
Operator:
Our next question comes from the line of Brent Thill with UBS. Please proceed with your question.
Brent Thill:
Thank you. Amy, you’re taking a very disciplined approach on the expenses, just curious if you could help everyone understand how you are approaching that and your confidence in doing more with less?
Amy Hood:
Thanks Brent. Let me actually, I’ll start and I think Satya actually will have some things to add. This is first of all I would start by saying I wouldn’t describe the behavior to me. I would describe the behavior to a senior leadership team and to a group that’s focused on investing in the core, focus on making trade-offs, focused on really accelerating our growth in key areas. Our ability to make changes really throughout the second half of this year in particular and as we’ve led into fiscal year 2015 is really about a group focused on building and investing in something that can really be even greater than it is today. And so while I would use the word disciplined, I don’t think it’s about a person, and it shouldn’t be, it should be about an environment and which every person here thinks about how they can increase their ROI and accrue to the collective. And I think we’ve actually seen the benefits of that in the past few quarters and I think you’ll see it as we head into 2015.
Satya Nadella:
I think you captured well.
Amy Hood:
Thanks.
Chris Suh:
Thanks Brent. Operator next question please.
Operator:
Thank you. Our next question comes from the line of Keith Weiss with Morgan Stanley. Please proceed with your question.
Keith Weiss:
Excellent, thank you for the question and a very nice quarter. First, I think to talk a little bit about the growth strategy at Nokia, you guys look to cut expenses pretty aggressively there, but this is – particularly smartphones is a very competitive marketplace, can you tell us a little bit about sort of the strategy to how you actually start to gain share with Lumia on a going forward basis? And maybe give us an idea of what levels of share or what levels of kind unit volumes are you going to need to hit to get to that breakeven in FY16?
Satya Nadella:
Let me start and Amy you can even add. So overall, we are very focused on I would say thinking about mobility share across the entire Windows family. I already talked about in my remarks about how mobility for us even goes beyond devices, but for this specific question I would even say that, we want to think about mobility not just one form factor of a mobile device because I think that’s where the ultimate prize is. But that said, we are even year-over-year basis seeing increased volume for Lumia, it’s coming at the low end in the entry smartphone market and we are pleased with it. It’s come in many markets we now have over 10% that’s the first market I would sort of say that we need to track country-by-country. And the key places where we are going to differentiate is looking at productivity scenarios or the digital work and life scenario that we can light up on our phone in unique ways. When I can take my Office Lens App use the camera on the phone take a picture of anything and have it automatically OCR recognized and into OneNote in searchable fashion that’s the unique scenario. What we have done with Surface and PPI shows us the way that there is a lot more we can do with phones by broadly thinking about productivity. So this is not about just a Word or Excel on your phone, it is about thinking about Cortana and Office Lens and those kinds of scenarios in compelling ways. And that’s what at the end of the day is going to drive our differentiation and higher end Lumia phones.
Amy Hood:
And Keith to answer your specific question, regarding FY16, I think we’ve made the difficult choices to get the cost base to a place where we can deliver on the exact scenario Satya as outlined, and we do assume that we continue to grow our units through the year and into 2016 in order to get to breakeven.
Keith Weiss:
Okay.
Chris Suh:
Thank you Keith. Operator next question please.
Operator:
Thank you. Our next question comes from the line of Phil Winslow with Credit Suisse. Please proceed with your question.
Phil Winslow:
Hi, guys. Congrats on a great quarter. Just wanted to dig into Office 365, you put up another quarter of pretty impressive metrics gone up to 5.6 million home premium users, I think the commercial side grew, I think was 98% year-over-year and Satya you talked about some pretty meaningful download numbers as far as on iPad. I wonder if you could give us an update on Office 365 sort of how it’s doing versus your expectations and sort of and so what is your expectations are over the course of next 12, 18, 24 months as we continue this transition?
Amy Hood:
Thanks Phil. In terms of versus our expectations, in this quarter it did do better than we expected and frankly we had quite lofty goals. So I think that is encouraging. And I think I talked about some of those key drivers in the prior question, when I think really about Home and Personal, we haven’t had a chance to talk specifically about the consumer usage and you sort of referenced Office on the iPad in your question, I think it’s really about continuing to make the subscription value whether it’s through the Home SKU or the Personal SKU have the most value to a user. It’s about a user having the opportunity to access Office, the world’s leading productivity app on the device of their choice having a light up to the very best on Windows devices and having that accrue back to our subscriptions. And so I think our ability to execute on that over the past, I guess 18 months that we’ve had these SKUs in market is quite encouraging. I don’t really look to Office on the iPad as one item is a part of the value proposition that I think we make both in the consumer segment as well as in the commercial segment.
Phil Winslow:
Okay, got it.
Chris Suh:
Thanks Phil.
Amy Hood:
Thanks Phil.
Chris Suh:
Next question please.
Operator:
Our next question comes from the line of Rick Sherlund with Nomura. Please proceed with your question.
Rick Sherlund:
Thanks. I’m wondering if you could talk about the Office for a moment. I’m curious whether you think we’ve seen the worst for Office here with the consumer fall off. In Office 365 growth in margins expanding their – just sort of if you can look through the dynamics and give us a sense, do you think you are actually turned the corner there and we may be seeing the worse in terms of Office growth and margins?
Satya Nadella:
Rick, let me just start qualitatively in terms of how I view Office, the category and how it relates to productivity broadly and then I’ll have Amy even specifically talk about margins and what we are seeing in terms of I’m assuming Office renewals is that probably the question. First of all, I believe the category that Office is in, which is productivity broadly for people, the group as well as organization is something that we are investing significantly and seeing significant growth in. On one end you have new things that we are doing like Cortana. This is for individuals on new form factors like the phones where it’s not about anything that application, but an intelligent agent that knows everything about my calendar, everything about my life and tries to help me with my everyday task. On the other end, it’s something like Delve which is a completely new tool that’s taking some – what is enterprise search and making it more like the Facebook news feed where it has a graph of all my artifacts, all my people, all my group and uses that graph to give me relevant information and discover. Same thing with Power Q&A and Power BI, it’s a part of Office 365. So we have a pretty expansive view of how we look at Office and what it can do. So that’s the growth strategy and now specifically on Office renewals.
Amy Hood:
And I would say in general, let me make two comments. In terms of Office on the consumer side between what we sold on prem as well as the Home and Personal we feel quite good with attach continuing to grow and increasing the value prop. So I think that’s to address the consumer portion. On the commercial portion, we actually saw Office grow as you said this quarter; I think the broader definition that Satya spoke to the Office value prop and we continued to see Office renewed in our enterprise agreement. So in general, I think I feel like we’re in a growth phase for that franchise.
Chris Suh:
Thanks Rick. Follow with the next question please.
Operator:
Thank you. Our next question comes from the line of Walter Pritchard with Citigroup. Please proceed with your question.
Walter Pritchard:
Hi, thanks. Satya, I wanted to ask you about two statements that you made, one around responsibly making the market for Windows Phone, just kind of following on Keith’s question here. And that’s a – it’s a really competitive market it feels like ultimately you need to be a very, very meaningful share player in that market to have value for developer to leverage the universal apps that you’re talking about in terms of presentations you’ve given and build in and so forth. And I’m trying to understand how you can do both of those things once and in terms of responsibly making the market for Windows Phone, it feels difficult given your nearest competitors there are doing things that you might argue or irresponsible in terms of making their market given that they monetize it in different ways?
Satya Nadella:
Yes. One of beauties of universal Windows app is, it aggregates for the first time for us all of our Windows volume. The fact that even what is an app that runs with a mouse and keyboard on the desktop can be in the store and you can have the same app run in the touch-first on a mobile-first way gives developers the entire volume of Windows which is 300 plus million units as opposed to just our 4% share of mobile in the U.S. or 10% in some country. So that’s really the reason why we are actively making sure that universal Windows apps is available and developers are taking advantage of it, we have great tooling. Because that’s the way we are going to be able to create the broadest opportunity to your very point about developers getting an ROI for building to Windows. For that’s how I think we will do it in a responsible way.
Walter Pritchard:
Great, thank you.
Chris Suh:
Moving to next question please.
Operator:
Our next question comes from the line of Heather Bellini with Goldman Sachs. Please proceed with your question.
Heather Bellini:
Great. Thank you so much for your time. I wanted to ask a question about – Satya your comments about combining the next version of Windows and to one for all devices and just wondering if you look out, I mean you’ve got kind of different SKU segmentations right now, you’ve got enterprise, you’ve got consumer less than 9 inches for free, the offering that you mentioned earlier that you recently announced. How do we think about when you come out with this one version for all devices, how do you see this changing kind of the go-to-market and also kind of a traditional SKU segmentation and pricing that we’ve seen in the past?
Satya Nadella:
Yes. My statement Heather was more to do with just even the engineering approach. The reality is that we actually did not have one Windows; we had multiple Windows operating systems inside of Microsoft. We had one for phone, one for tablets and PCs, one for Xbox, one for even embedded. So we had many, many of these efforts. So now we have one team with the layered architecture that enables us to in fact one for developers bring that collective opportunity with one store, one commerce system, one discoverability mechanism. It also allows us to scale the UI across all screen sizes; it allows us to create this notion of universal Windows apps and being coherent there. So that’s what more I was referencing and our SKU strategy will remain by segment, we will have multiple SKUs for enterprises, we will have for OEM, we will have for end-users. And so we will – be disclosing and talking about our SKUs as we get further along, but this my statement was more to do with how we are bringing teams together to approach Windows as one ecosystem very differently than we ourselves have done in the past.
Heather Bellini:
Excellent, thank you.
Chris Suh:
Okay. Thanks Heather. Next question please, operator.
Operator:
Certainly. Our next question comes from the line of Ed Maguire with CLSA. Please proceed with your question.
Ed Maguire:
Hi, good afternoon. Satya you made some comments about harmonizing some of the different products across consumer and enterprise and I was curious what your approach is to viewing your different hardware offerings both in phone and with Surface, how you’re go-to-market may change around that and also since you decided to make the operating system for sub 9-inch devices free, how you see the value proposition and your ability to monetize that user base evolving over time?
Satya Nadella:
Yes. The statement I made about bringing together our productivity applications across work and life is to really reflect the notion of dual use because when I think about productivity it doesn’t separate out what I use as a tool for communication with my family and what I use to collaborate at work. So that’s why having this one team that thinks about outlook.com as well as Exchange helps us think about those dual use. Same thing with files and OneDrive and OneDrive for business because we want to have the software have the smart about separating out the state carrying about IT control and data protection while me as an end user get to have the experiences that I want. That’s how we are thinking about harmonizing those digital life and work experiences. On the hardware side, we would continue to build hardware that fits with these experiences if I understand your question right, which is how will be differentiate our first party hardware, we will build first party hardware that’s creating category, a good example is what we have done with Surface Pro 3. And in other places where we have really changed the Windows business model to encourage a plethora of OEMs to build great hardware and we are seeing that in fact in this holiday season, I think you will see a lot of value notebooks, you will see clamshells. So we will have the full price range of our hardware offering enabled by this new windows business model. And I think the last part was how will we monetize? Of course, we will again have a combination, we will have our OEM monetization and some of these new business models are about monetizing on the backend with Bing integration as well as our services attached and that’s the reason fundamentally why we have these zero-priced Windows SKUs today.
Ed Maguire:
Great. Thank you.
Satya Nadella:
Thanks Ed.
Amy Hood:
Thanks Ed.
Chris Suh:
Next question please.
Operator:
Our next question comes from the line of Karl Keirstead with Deutsche Bank. Please proceed with your question.
Karl Keirstead:
Thanks. I wouldn’t mind focusing for a moment on the enterprise server side that’s where at least for me much of the upside came. We haven’t seen server product revenue growth in the mid teens in a while. Total Microsoft bookings 20% x Nokia haven’t seen that in ages. Perhaps the answers to these questions are related but what’s happening with those two numbers to drive the upside. I’m sure a little bit came with Azure being strong but that’s relatively small so clearly there was an inflection up on the on-prem server tools business maybe part of it was renewal rates and if that’s the answer how much more room do we have to go on that? Thank you.
Satya Nadella:
I mean I will start then Amy, you can add. Overall, we have had a major revamp of our server line-up, SQL 14 being the recent one which we launched in the last quarter. And it’s the strength of our server products, I mean this is that phenomena where our servers are becoming – are become much more competitive, Windows server for virtualization and private cloud, system center for datacenter management, SQL for all the in-memory work load capabilities it has and BI. All of that has really benefited from us running our own cloud pushing our own servers to run these add scale services. And with that being in place and these refreshers we are seeing increased investment in interest on our infrastructure when it comes to data centers. One of the things is as the public cloud is growing; we in fact don’t see it. It is for now as a zero sum. In fact, we see growth especially with the virtualization rates because people are not – overall the number of applications on mobile side are growing all of those mobile applications drive backend compute and storage. And that backend compute storage some of it goes into the public cloud, but a lot of it even goes into the datacenter. And that’s where we have a very good price performance equation and a TCO equation. And so we are being pretty competitive in grabbing share and Hyper-V share is a good example of that.
Amy Hood:
And I think Karl, you are right. When you triangulate the data around our strong trend line on earned, even commercial bookings growth of 23% and the numbers you exactly talked about, it really was a combination of Office 365 cloud growth as well as we talked about the benefits of our hybrid offerings a lot of on-prem server growth as well this quarter.
Karl Keirstead:
Okay. Thank you.
Satya Nadella:
Thanks Karl.
Chris Suh:
Operator, we will take the next question.
Operator:
Our next question comes from the line of Daniel Ives with FBR Capital. Please proceed with your question.
Jim Moore:
Great. Thanks guys. This is Jim Moore in for Dan. Can you just talk a little bit about the geographies mentioned in North America and Europe strength and maybe just talk a little more about the dynamics there in terms of where you are seeing this strength cloud or PC et cetera? Thanks.
Amy Hood:
Thanks Jim. Actually I would say the strength across the products isn’t geographically specific. So it’s relatively consistent. We have seen cloud growth globally. We have seen on-prem server growth globally. In general, the products get launched first and often in the U.S. and so it tends to be the most mature of some of those transitional markets. But, I think in general my geographic comments are far more holistic than they are product specific.
Jim Moore:
Thanks very much.
Chris Suh:
Thanks. Operator, we will have time for one more question please.
Operator:
Thank you. And our last question will come from the line of Brad Reback with Stifel. Please proceed with your question.
Brad Reback:
Hey, hi, how are you?
Satya Nadella:
Thanks very much.
Brad Reback:
Satya, you guys did a very good job this year of returning capital to shareholders over $15 billion. Can you give us some sense philosophically, if you see a lot of opportunity for additional repurchase/dividend activity or is this a level you are fairly comfortable with? Thanks.
Satya Nadella:
Thanks for the question. Overall, my comments remain the same. I answered this even in the last call, which is the approach we have taken is a balanced approach and a thoughtful approach. We are going to look at our own need to invest in order to drive growth in the opportunities we see. I think today’s conversation and results show how some of the best we have made with our cloud are paying off. And it’s great to see that momentum and it’s in fact a pretty broad based momentum across Azure, Office 365 and Amy mentioned it pretty briefly even CRM online growth. So to me that remains the core, which is being able to place our capital to drive organic growth and for the long-term health of this company. That said, we will have a balanced approach in terms of both share buyback as well as dividends that’s the approach we have taken over the last multiple years and that will be the same thoughtful process that I expect us to do continue with going into the next fiscal and beyond.
Brad Reback:
Great. Thanks very much.
Amy Hood:
Thanks Brad.
Chris Suh:
Thank you, Brad. Okay. That’s wraps up the Q&A portion of today’s earnings call. We look forward to seeing many of you in the coming months at various investor conferences. But those of you unable to attend in person these events will generally be webcast and you can follow our comments at our Investor Relations website. Please contact us if you need any additional details. And thanks again for joining us today.
Operator:
Thank you. This concludes today’s teleconference. You may disconnect your lines at this time. And thank you for your participation.
Operator:
Welcome to the Third Quarter 2014 Microsoft Corporation Earnings Conference Call. At this time, all participants are in a listen-only mode. A brief question-and-answer session will follow the formal presentation. (Operator Instructions) As a reminder, this conference is being recorded. I would like to turn the call over to Chris Suh, General Manager of Investor Relations. Chris, please proceed.
Chris Suh:
Thank you, operator. Good afternoon and thank you for joining us today. On the call with me today are Satya Nadella, Chief Executive Officer; Amy Hood, Chief Financial Officer; Frank Brod, Chief Accounting Officer; and John Seethoff, Deputy General Counsel. On our website, microsoft.com/investor, we have posted a document summarizing our quarterly results, as well as a slide deck, which is intended to follow the quarterly results document and provide a reconciliation of differences between GAAP and non-GAAP financial measures. Please keep in mind that all growth comparisons relate to the corresponding period of last year. Unless otherwise specified, all impacted numbers have been adjusted for the cumulative effect of last year’s revenue deferrals and recognition related to the Windows Upgrade Offer, the Office Deferral, the Video Game Deferral, and the expense related to the non-tax deductible European Commission Fine. As a reminder, in our segment reporting structure, we have consolidated revenue adjustments of this nature into Corporate and Other to provide better comparability of operating results. We will post this call’s prepared remarks to our website immediately following the call until the complete transcript is available. Today’s call is being webcast live and recorded. If you ask a question, it will be included in our live transmission, in the transcript, and in any future use of the recording. You can replay the call and view the transcript at the Microsoft Investor Relations website until April 24, 2015. During this call, we will be making forward-looking statements, which are predictions, projections, or other statements about future events. These statements are based on current expectations and assumptions that are subject to risks and uncertainties. Actual results could materially differ because of factors discussed in today’s earnings press release, in the comments made during this conference call, and in the Risk Factors section of our Form 10-K, Form 10-Q, and other reports and filings with the Securities and Exchange Commission. We do not undertake any duty to update any forward-looking statement. And with that, I will turn the call over to Satya.
Satya Nadella:
Thank you, Chris. It’s great to have the opportunity to join today’s call. From my first day, I have said I am committed to an ongoing dialogue with investors. Joining these investor calls going forward is going to be a big part of that, and I am enthusiastic about today’s call. It’s been an incredibly busy couple of months. In addition to executing on our plan and announcing new products and services, I have spent a lot of time gathering feedback and exchanging ideas with customers, partners, employees and investors. It is important and valuable to see the company with a fresh perspective to get grounded both our current realities and future opportunities. As I have told our employees, our industry does not respect tradition, it only respects innovation. This applies to us and everyone else. When I think about our industry over the next 5, 10 years, I see a world where computing is more ubiquitous and all experiences are powered by ambient intelligence. Silicon, hardware systems and software will co-evolve together and give birth to a variety of new form factors. Nearly everything we do will become more digitized, our interactions with other people, with machines and between machines. The ability to reason over and draw insights from everything that’s been digitized will improve the fidelity of our daily experiences and interactions. This is the mobile-first and cloud-first world. It’s a rich canvas for innovation and a great growth opportunity for Microsoft across all our customer segments. To thrive in this world, we will continue to zero in on the things customers really value and Microsoft can uniquely deliver. We want to build products that people love to use. And as a result, you will see us increasingly focus on usage as the leading indicator of long-term success. To that end, we are already making progress. Amy will provide additional detail, but I wanted to say a few words about the quarter itself. Today’s results demonstrate the breadth and strength of our overall business. We saw strong momentum in cloud services. Our commercial cloud business more than doubled year-over-year with Office 365 and Azure both performing extremely well. Business customers continue to make Windows their overwhelming platform of choice, with solid growth in both Windows Pro and Windows volume licensing revenues. We saw continued improvement in search, with our U.S. search share growing to 18.6% and search revenue increasing by 38%. Bing continues to deliver platform capabilities across our products. One recent example of this is the recently announced Cortana virtual assistant for Windows Phone. And very importantly, across all our businesses we continued to have a rigorous focus on execution and cost discipline, resulting in solid revenue and earnings per share. I sum up this quarter in two words execution and transition. We delivered solid financial results and we took several steps to reorient Microsoft. In recent weeks, we talked about how we are advancing Office, Windows and our data platform and how we think holistically about the constituencies we serve IT, developers and people at the center in a mobile first cloud, first world. We will continue to invest in our cloud capabilities including Office 365 and Azure in the fast growing SaaS and cloud platform markets. We are committed to ensuring that our cloud services are available across all device platforms that people use. We are delivering a cloud for everyone on every device. At the same time, we have bold plans to move Windows forward. We are investing and innovating in every dimension from form-factor to software experiences to price. Windows platform is unique in how it brings together consistent end user experiences across small to large screens, broadest platform opportunity for developers and control and assurance for IT. And with the addition of Nokia’s talented people and their depth in mobile technologies we will enhance our device capabilities. The past two and a half months have been a period of significant change at Microsoft, but also a period of nailing the basics and delivering against our product and financial plans. In the months ahead, we will continue to be intensely be focused on two things rock-solid execution and pivoting the company towards the future. We will continue to push hard and move quickly and you will see the proof of that month after month in the products and services we build for the mobile-first, cloud-first world. What you can expect of Microsoft is courage in the face of reality. We will approach our future with a challenger mindset. We will be bold in our innovation. We will be accountable to our customers, partners and shareholders. And with that, I will turn it over to Amy to go further into the details of our quarter. And then we will be happy to take your questions after that.
Amy Hood:
Thank you, Satya and good afternoon everyone. Let me start with a few things I think are notable this quarter. Then, I will give our outlook before moving on to Q&A. We had a very good third quarter with solid results across our businesses and strong momentum in our most strategic areas. At the same time we remained focused and disciplined in our spending. Total revenue was $20.4 billion, up 8%, and earnings per share grew 5%. We had outstanding momentum and results in our cloud services. As Satya mentioned, Commercial Cloud revenue more than doubled again this quarter. Office 365 is now on an annual revenue run rate of $2.5 billion and Azure revenue grew over 150%, driven by both new customers and increased usage. In our Office 365 Home service, we added nearly 1 million new users this quarter and now have over 4.4 million subscribers. We continued to enhance its value proposition with new features, premium services and cross platform functionality. As we cross the one year anniversary since launch, we are pleased with the renewal rates we are experiencing thus far. With Bing, we made clear progress again this quarter. We grew our U.S. share and improved RPS significantly. Display revenue related to portal and email declined, while we saw ad revenue growth in products like Skype and Xbox. Importantly, we are innovating while expanding our cloud gross margins through both improved scale and continuous engineering efforts to drive efficiency. Businesses are clearly expressing their overwhelming preference for Windows. Windows Pro revenue grew 19% driven by growth in business PCs, mix shift to developed markets where attach is higher, continued strength in the enterprise, and an increased mix of Pro in small and medium businesses. Windows Volume Licensing also had a solid 11% revenue growth. Windows XP End of Support contributed in part to this growth we saw this quarter as did a general hardware refresh. Our commercial results reflect ongoing strength and we again outperformed the enterprise IT market. Customer movement from transactional purchasing to subscriptions and multi-year agreements was better than our expectations. Therefore, our commercial unearned revenue grew 12% this quarter, which was above our expectations and our contracted not billed balance exceeded $22 billion. We had double-digit growth in SQL, System Center, Windows Server Premium and Lync. Clearly, our value proposition and product roadmap is resonating. Xbox One has sold in over 5 million units since launch and engagement has been high with users spending nearly 5 hours per day on their console. We will continue to extend the unique entertainment value proposition of Xbox One, particularly in markets outside of the U.S. where some services aren’t as mature. Xbox 360 sales exceeded our expectations this quarter. And across the platform, Xbox Live members continued to embrace the service with transactional revenue growing 17%. We do expect to work through some inventory in Q4. We continue to enhance the value proposition of Surface through both hardware and software innovation, which makes Surface one of the best high value productivity devices available. This quarter, the mix of sales moved to our second generation and Pro devices. And this change had a positive impact on gross margin. Now, let’s turn to operating expenses. As a result of our ongoing prioritization efforts, OpEx was favorable to what we expected in January. Across the company, we are focused on continually aligning our resources to our top priorities, which includes investing in the next wave of innovation for our customers. We are devoting resources to our sales team and partner ecosystems to ensure they are positioned for the migration to cloud services. And finally, our agility is also improving. As planned, marketing spend was redeployed from Q3 to Q4 in support of a commercial cloud campaign. With that summary of Q3 results, I would like to talk about our outlook. Given the Nokia Devices and Services transaction is closing tomorrow, the guidance I will walk through next excludes any related impact. Let’s start with Devices and Consumer. In licensing, we expect revenue to be $4.1 billion to $4.3 billion. This range reflects an expectation that the benefits of XP End of Support will moderate. In hardware, we expect revenue to be $1.3 billion to $1.5 billion in what is a seasonally slower hardware quarter. This number also reflects channel inventory drawdown for Xbox consoles. In devices and consumer other, we expect revenue to be about $1.9 billion. We expect to see continued growth in Office 365 Home and Bing as we drive additional usage. Moving on to commercial, we expect revenue across our two segments to be $13.1 billion to $13.3 billion. Within this, we expect commercial other revenue to be about $2.1 billion on the strength of the transition to our cloud. And in Corporate, we expect to defer revenue of about $100 million. We expect COGS to be $5.7 billion to $5.8 billion, with variability primarily due to hardware. And moving on to operating expenses. For the fourth quarter, we expect OpEx to be $8.4 billion to $8.6 billion when adjusting for the prior year European Commission Fine. This represents full year operating expense growth of about 4%. This is on the low end of our original guidance that we provided a year ago of 4% to 6%, as we invested in R&D and sales efforts while rationalizing our marketing spend. As a reminder, other income and expense includes dividend and interest income offset by interest expense and the net cost of hedging. We expect these items to generally offset each other. We expect a higher tax rate in Q4 and the full year tax rate to be between 18% and 20%. We expect capital expenditure to be about $1.5 billion as we build out our cloud infrastructure. We are concentrating on hardware, software and datacenter optimization and supply chain efficiencies to maximize the benefits of our cloud scale. The benefits of this work are realized in improving gross margins. We expect unearned revenue to grow in line with normal seasonality. Now, let me share some thoughts regarding Nokia Devices and Services. The acquisition will close tomorrow, which is about four months later than the deal economics we outlined in September assumed. Since then, the Nokia business results have also changed. We are focused on the transition from planning to implementation which accelerates with the deal closing tomorrow. Given this is a complex body of work that will take time we do not intend to update our financial guidance for any Nokia impacts during the quarter. However, I want to share the following to help as you update your models. Under the existing commercial agreement between Microsoft and Nokia, license sales and platform payments are reported in the D&C Licensing segment. Once the acquisition closes, results for Nokia Devices and Services will be reported in the D&C Hardware segment. For Q4, we will clearly show the impact of the ending of the commercial agreement, Nokia’s ongoing operations and any one-time integration and severance costs. And we remain committed to achieving annual cost synergy targets of at least $600 million within 18 months of close. Now, looking towards fiscal 15, Satya and I, along with the rest of the senior leadership team are working together to solidify our plans for the year ahead. Our goals are clear get more out of the tremendous resources we have available, drive innovation in products that people love to use and execute in areas where Microsoft can uniquely succeed in today’s mobile-first, cloud-first world. And with that, let me turn it back over to Chris and we can move to Q&A.
Chris Suh:
Thanks Amy. And with that we will move to Q&A. Operator please go ahead and repeat your instructions.
Operator:
Thank you. We will now be conducting the question-and-answer session. (Operator Instructions) Our first question comes from the line of Brent Thill with UBS. Please proceed with your question.
Brent Thill:
Good afternoon. Question for Satya, just if can reflect on your initial time as CEO and maybe give everyone a sense of how you prioritized your near-term objectives here in the next several quarters that would be helpful? Thank you.
Satya Nadella:
Thank you, Brent. The first 10 weeks or so have been extremely energizing and as I have said for me what was important to us to reach out, talk to lots of different constituents and relearn the place and see it for the first time and just get a different fresh perspective even in spite of having spent 22 years here it’s been fascinating to get that fresh perspective. And the way I look at it is even from day one I have had this deep conviction that our vision is about being going boldly into this mobile-first, cloud-first world. And we feel that we are well on our way and if there is anything that I want to do is how do we make sure we would remain focused on it with every device launch, with every service launch we keep coming back and reinforcing that vision, because at the end of the day, it’s the purpose with which we approached the vision and the execution behind it which is what counts. And to me being able to think about that deeply what does it means for us culturally, what does it mean for us in terms of our plans. And then just getting behind it, leaning into it as an entire company is what’s my priority and that’s what I obsess about, that’s what I focus about.
Chris Suh:
Thank you, Brent. Next question please.
Operator:
Thank you. Our next question comes from the line of Mark Moerdler with Sanford Bernstein. Please proceed with your question.
Mark Moerdler:
Thank you very much. Satya welcome on board and thanks for joining on the call. If you don’t mind I am going to ask an overall question either of Amy or of Satya. Looking at commercial license business, how much of the shrinkage year-over-year in commercial license is driven by the move of traditional license players from license or license paying customers from license to the cloud, how much is related to guys moving from software assurance, how much from license, can you give any color on that?
Amy Hood:
Thanks Mark for that question. Why don’t I take that one, overall in commercial licensing I often talk as you know about the commercial business all up, mostly because I think some of the core dynamics really reinforce that we see a bit of what you are talking about, which is that renewal rates have remained high and in line. Our ability to recapture revenue in those contracts remains strong and our ability to attach cloud products has grown. And so what we see in this quarter and what you see even in the commercial licensing line itself is that continued switch. And in fact it was faster this quarter than we had thought. Really, when you look at our commercial on our revenue along with the C&B balance that we talked about last quarter, we have so many billings at the end of last quarter when you really normalized for those in the quarter billings, bookings were also better than we had expected in terms of the annuity stream. So, I think both a transition to long-term agreements is encouraging, the addition to premium product, the addition of new product as well as the transition to a cloud is really core to thinking about the health of the segment all up.
Mark Moerdler:
Thank you. I appreciate it.
Amy Hood:
Thanks Mark.
Chris Suh:
Next question please operator?
Operator:
Our next question comes from the line of Keith Weiss of Morgan Stanley. Please proceed with your question.
Keith Weiss:
Actually, thank you for taking my question guys. And Satya, again, thank you for joining the call, it’s great to have your views and inputs here. One of the questions I get most often from investors is trying to understand sort of how you are going to approach the role and what you are doing initially in terms of is there a strategic review that’s going on? Are you reviewing the businesses? And should we expect any big changes in the strategy of Microsoft? So I am going to pose that question to you, in terms of over the next couple of weeks, months, quarters, even is there anything of a strategic review going on? Is there any big changes in the Microsoft strategy that we should be expecting from that review?
Satya Nadella:
Thanks Keith for the question. The framework I have in terms of how I am approaching my job and how we as a leadership team and as a company are going to execute and plan, because one of the things that I strongly believe in is you are planning on a continuous basis, you are executing on a continuous basis. It’s not episodic if you will. The only way we are going to succeed here is by having this notion that you are planning all the time and you are also making the changes to your plan based on the change circumstances. And I think that’s the way to run a company like ours in a marketplace that’s as dynamic as ours. But that said, I start with though a vision that’s very grounded on what the future opportunity is. So this mobile-first cloud-first thing is a pretty deep thing for us. When we say mobile-first, in fact what we mean by that is mobility first. We think about users and their experiences spanning a variety of devices. So it’s not about any one form factor that may have some share position today, but as we look to the future, what are the set of experiences across devices, some ours and some not ours that we can power through experiences that we can create uniquely. So that notion of having a central focus and the central purpose is what, I think we have already signaled and we are well on our way to execute on it. Now you also need to continuously build some new capability. When you think about mobility first, that means you need to have really deep understanding of all the mobile scenarios for everything from how communications happen, how meetings occur. And those require us to build new capability. We will do some of this organically, some of it inorganically. A good example of this is what we have done with Nokia. So we will – obviously we are looking forward to that team joining us building on the capability and then execution, even in the last three weeks or so we have announced a bunch of things where we talked about this one cloud for everyone and every device. We talked about how our data platform is going to enable this data culture, which is in fact fundamentally changing how Microsoft itself works. We always talked about what it means to think about Windows, especially with the launch of this universal Windows application model. How different it is now to think about Windows as one family, which was not true before, but now we have a very different way to think about it. And so we are well on our way to execute on it, but your core question of are we going to review, we are all of the timing reviewing. And one of the things that I feel as the leadership team we have really picked up the pace on asking the hard questions, what is the believability of any of our plans and pushing ourselves, because at the end of the day to me, I want to be very accountable to you all to our customers, to our partners as a team by executing on our plans very well, because at the end of the day that’s what matters. But so that at least gives you a framework for how we are approaching it.
Keith Weiss:
Excellent. Thank you very much for that.
Amy Hood:
Thanks Keith.
Chris Suh:
Thank you. Next question, please operator.
Operator:
Thank you. Our next question comes from the line of Rick Sherlund with Nomura. Please proceed with your question.
Rick Sherlund:
Thanks. First Satya on Platform-as-a-Service I am kind of curious how aggressively you plan to maybe change your business model to a subscription model and drive kind of like Adobe did, less upfront revenue, more encouraging subscription and cloud based and whether we should begin to anticipate what it might look like to Microsoft as you make this transition to more of a subscription business, I am just not sure what the margins are on your cloud business. And as you transition most SaaS companies have 70%, 80% gross margins, I am not real sure where you are on your cloud businesses today. Do we think this is going to be a smooth transition or might we expect it to be a little more disruptive as you gain more and more traction on a subscription in cloud basis?
Satya Nadella:
Great Rick. Thanks for the question. I will start and maybe Amy you want to even add. The way I look at it Rick we are well on our way to making that transition, in terms of moving from pure licenses to long-term contracts and as well as subscription business model. So when you talked about Platform-as-a-Service if you look at our commercial cloud it’s made up of the platform itself which is Azure. We also have a SaaS business in Office 365. Now, one of the things that we want to make sure we look at is each of the constituent parts because the margin profile on each one of these things is going to different. The infrastructure elements right now in particular is going to have different economics versus some of the per-user applications in a SaaS mode have. It’s the blending of all of that that matters and the growth of that matters to us the most in this time where I think there is just a couple of us really playing in this market. I mean this is gold rush time in some sense of being able to capitalize on the opportunity. And when it comes to that we have some of the best, the broadest SaaS solution and the broadest platform solution and that combination of those assets doesn’t come often. So what we are very focused on is how do we make sure we get our customer aggressively into this, having them use our service, be successful with it. And then there will be a blended set of margins across even just our cloud. And what matters to me in the long run is the magnitude of profit we generate given a lot of categories are going to be merged as this transition happens. And we have to be able to actively participate in it and drive profit growth.
Amy Hood:
And let me add a bit Rick. I think specifically as you think about the transitions and where you will see it. First, I would say year-over-year we had flat to improving gross margins in all segments but hardware, where we had a mix shift to the Xbox console, which from our business model perspective obviously drives gross margin decline. With that being said, within the Office 365 business, I will start from the fact and a principle which is having a user whether they be in the consumer or in the enterprise have access to our most recent, most innovative, most secure product which is always going to be for us probably the one born in the cloud will be a driver of satisfaction and a driver of usage. Those two things lead to revenue. You are already seeing that transition in the enterprise where we already sold that way. The transition is quite easy from an economic standpoint. In the transactional business you saw the impact of it this quarter. We had a bigger mix shift to annuity more went on the balance sheet. We still had strong growth, but you do see the impact inter-quarter. And in the consumer side of the business which you also referenced with Adobe, I think we have just launched another SKU in addition to Home called Personal as we continue to drive consumer usage that way. The launch of Office on the iPad is an example of where we will add the most value which is in the subscription.
Chris Suh:
Thank you, Rick. Operator, next question please.
Operator:
Thank you. Our next question comes from the line of Heather Bellini of Goldman Sachs. Please proceed with your question.
Heather Bellini:
Great. Thank you. And Satya I will echo everybody’s thoughts but it’s great to have you on the call and share your perspective. I was wondering if you could share with us the decision recently to offer Windows for free for sub 9-inch devices and how you think this impacts your share in that arena? And also how should we think about Windows pricing, given your comment about how Windows is going to kind of play in different market segmentations, how do we see Windows pricing evolving, if at all, for other types of form factors over time?
Satya Nadella:
Overall, first of all, thanks Heather for the question. Overall, the way I want us to look at Windows going forward is what does it mean to have the broadest device family and ecosystem? Because at the end of the day it’s about the users and developer opportunity we create for the entirety of the family. That’s going to define the health of the ecosystem. So, to me, it matters that we approach the various segments that we now participate with Windows, because that’s what has happened. Fundamentally, we participated in the PC market. Now we are in a market that’s much bigger than the PC market. We continue to have healthy share, healthy pricing and in fact growth as we mentioned in the enterprise adoption of Windows. And that’s we plan to in fact add more value, more management, more security, especially as things are changing in those segments. Given BYOD and software security issues, we want to be able to reinforce that core value, but then when it comes to new opportunities from wearables to internet of things, we want to be able to participate on all of this with our Windows offering, with our tools around it. And we want to be able to price by category. And that’s effectively what we did. We looked at what it makes – made sense for us to do on tablets and phones below 9 inches and we felt that the price there needed to be changed. We have monetization vehicles on the back end for those. And that’s how we are going to approach each one of these opportunities, because in a world of ubiquitous computing, we want Windows to be ubiquitous. That doesn’t mean its one price, one business model for all of that. And it’s actually a market expansion opportunity and that’s the way we are going to go execute on it.
Heather Bellini:
Okay, thank you.
Chris Suh:
Operator, next question please?
Operator:
Our next question comes from the line of John DiFucci with JPMorgan. Please proceed with your question.
John DiFucci:
Great, thank you and welcome Satya. I am going to give Amy a question here for numbers. Amy, we see our sales and marketing expense declined 7% year-over-year in this quarter. Can you remind us if there is anything unique last year or is this just better controls? And along these same lines free cash flow, excluding acquisitions grew 2%, which is a bit of a surprise, given the direction the company is going and the first time in seven quarters we have actually seen growth in free cash flow. So, can you tell us how we should be thinking about this going forward?
Amy Hood:
Thanks, John. I was getting lonely. I didn’t have any questions. So I appreciate it. Let me start with your first one, which was there any sort of unique thing that resulted in that comparable in sales and marketing. We didn’t have more a launch expense going on a year ago, but we also focused on rationalizing and focusing our marketing dollars in quarter. So I don’t – I think it’s a combination of both. And I would probably say more of the latter, which is really thinking and prioritizing more effectively throughout the year to earn the highest ROI on the dollars we are spending. We also did invest in sales year-over-year. So most of that is specifically around marketing, so I want to make sure that you understand that where we see opportunity, we are investing in our selling engine to get it, which is, I think an important caveat to make sure is clear when you see year-over-year sales and marketing decline. The second half of that, in terms of cash flow, I think as we remain focused on prioritizing and really thinking about the return on the dollars we spend, you did see also as I talked about earlier margins increase year-over-year. All of that had a positive impact on cash flow.
John DiFucci:
And going forward, should we – how should we be thinking about that, just continued discipline I guess around expenses, but also investment where it’s needed?
Amy Hood:
Yes, I think when we talked at the end about how I think about ‘15 maybe it’s a better set of how we think about everyday, which is what can we do today, this week, this month to better invest behind places where we feel like we are uniquely capable of success and not being afraid to make those changes and finding the agility and the empowerment here to do those things is incredibly important. And I would say culturally Satya mentioned about being more data driven. I think in addition to the day-to-day, which was more focused on customers, I think really it’s a cultural statement about how we are going operate more internally as well. And so maybe that’s the most forward-looking comment I could tell you which is that being empowered to look weekly, monthly and see how we can get better and better and better. And I think that’s actually driven a lot of excitement around here.
John DiFucci:
Okay, great. Thank you.
Chris Suh:
Thanks John. We will move to the next question, please.
Operator:
Thank you. Our next question comes from the line of Phil Winslow with Credit Suisse. Please proceed with your question.
Phil Winslow:
Hi. Thanks guys and congrats on a great quarter and Satya great to have you on the call as well. I wanted to focus in on Office 365 I mean if you compared this quarter to last quarter you added 1.1 million Home Premium users, last quarter I think it was 500,000. In September you talked about run rate of I think $1.5 billion, now you are $2.5 million. I wonder if you can just talk about the momentum that you are seeing in Office 365 and maybe give us your thoughts on sort of business versus the home/consumer side of that. And then Amy when you think about Office 365, how do you think about the difference in sort of lifetime value of an Office 365 customer versus a traditional Office user?
Satya Nadella:
Let me start and then Amy you should definitely add on to it. Office 365 I am really, really excited about what’s happening there, which is to me this is the core engine that’s driving a lot of our cloud adoption and you see it in the numbers and Amy will talk more about the numbers. But one of the fundamental things its also doing is it’s actually a SaaS application and it’s also an architecture for enterprises. And one of the most salient things we announced when we talked about the cloud for everyone and every device and we talked about Office 365 having now iPad apps, we also launched something called the enterprise mobility suite which is perhaps one of the most strategic things during that day that we announced which was that we now have a consistent and deep platform for identity management which by the way gets bootstrapped every time Office 365 users sign up, device management and data protection, which is really what every enterprise customer needs in a mobile-first world, in a world where you have SaaS application adoption and you have BYOD or bring your own devices happening. So to me the Office 365 growth is in fact driving our enterprise infrastructure growth which is driving Azure growth and that cycle to me is most exciting. So that’s one of the reasons why I want to have to keep indexing on the usage of all of this and the growth numbers you see is a reflection of that.
Amy Hood:
And Phil, specifically to some of your – how do we think about the lifetime value, maybe I will use the consumer actually SKUs which you started with as a good example. First, whenever we launch a new machine, a new SKU in this instance especially a subscription. I do think it takes some time both for the customer to understand the value proposition as well as the retailers and partners to really hone their motion, to pivot, to selling a new subscription model I think you are starting to see some of the acceleration as well as increasing awareness of the product which I think is terrific. And maybe more importantly as we think about the value we are adding the Office on the iPad announcement certainly brought attention as we continue to drive people to the subscription. And I made a comment around renewal rates and we are happy with them as we have just sort of passed the one year anniversary of the launch. And I think when you look at the LTV we will be better off for many reasons including financially. When a person moves to the subscription, my deep belief is the most important thing we will do is continue to think about how we can modernize, add features, add innovation so that it’s more valuable to them everyday they use it. And that is far easier in a cloud world than it is on premise. And so I think that’s probably the most important driver of LTV long-term.
Phil Winslow:
Thanks guys.
Amy Hood:
Thanks Phil.
Chris Suh:
Next question please.
Operator:
Our next question comes from the line of Walter Pritchard with Citigroup. Please proceed with your question.
Walter Pritchard:
Hi, thanks. Amy, just a question for you. I know you’re not providing updated guidance for Nokia. I’m just wondering maybe a little bit of thought behind that decision, I know the deal closes tomorrow, you probably could easily move things around here a bit and reported on early next week and how that benefit? Is the lack of guidance there, is it just simply you haven’t been able to get your hands into that business at this point? Is there something else that changed in that business? Just trying to get a sense because it does sort of open up quite a bit of variability in terms of how people are going to model things over the next three months?
Amy Hood:
Thanks, Walter. It really wasn’t a choice. The reality is we’ve not had the type of access on tool close where we could confidently begin to give the type of guidance that I believe we have come and you have come to expect from us in terms of the depth and analysis required to get there. They do report the different accounting system; it needs to be converted to GAAP. We’ve not had access to forward projection; I haven’t had a deep access to their system and so until we get that which really starts tomorrow. It’s not really a question of whether it was this week or next week, it’s really a question of us getting the confidence and access to be able to report at the level of details I know you all would expect me to do.
Satya Nadella:
Thanks, Walter. Next question please.
Operator:
Thank you. Our next question comes from the line of Karl Keirstead with Deutsche Bank. Please proceed with your question.
Karl Keirstead:
Yes, hi thanks. I’d like to focus on that server product revenue number of 10% and Satya I think you know a thing or two about this group so perhaps I’ll direct that to you. But that growth rate is so far still above what a lot of your mega-cap tech vendors, peers I should say are posting. And I just wanted to ask you if you could try to outline for us the couple of factors that have enabled Microsoft to continue growing that server business well above your peers? And secondly if you think that kind of 10% ish growth is sustainable over fiscal 2015?
Satya Nadella:
Thanks, Karl. So I’ll start in fact both Amy and I looked on that business. So we’ll both take a crack at it. It’s a pretty exciting change that’s happening, obviously it’s that part of the business is performing very well for a while now, but quite frankly it’s fundamentally changing. One of the questions I often get asked is hey how did Windows server and the hypervisor underneath it becomes so good so soon. You’ve been at it for a long time but there seems to have something fundamentally changed I mean we’ve grown a lot of share recently, the product is more capable than it ever was, the rate of change is different and for one reason alone which is we use it to run Azure. So the fact that we use our servers to run our cloud makes our servers more competitive for other people to build their own cloud. So it’s the same trend that’s accelerating us on both sides. The other thing that’s happening is when we sell our server products they for most part are just not isolated anymore. They come with automatic cloud tiering. SQL server is a great example. We just launched a new version of SQL which is by far the best release of SQL in terms of its features like it’s exploitation of in-memory. It’s the first product in the database world that has in-memory for all the three workloads of databases, OLTP, data warehousing and BI. But more importantly it automatically gives you high availability which means a lot to every CIO and every enterprise deployment by actually tiering to the cloud. So those kinds of feature innovation which is pretty boundary less for us is breakthrough work. It’s not something that somebody who has been a traditional competitor of ours can do if you’re not even a first class producer of a public cloud service. So I think that we’re in a very unique place. Our ability to deliver this hybrid value proposition and be in a position, where we not only run a cloud service at scale, but we also provide the infrastructure underneath it as the server products to others. That’s what’s driving the growth. The shape of that growth and so on will change over time, but I feel very, very bullish about our ability to continue this innovation.
Karl Keirstead:
Great. Thank you.
Satya Nadella:
Next question please.
Operator:
Thank you. Our next question comes from the line of Ed Maguire with CLSA. Please proceed with your question.
Ed Maguire:
Hi, good afternoon and it’s great to hear you Satya on the call. I had a question about the device and consumer licensing. First of all the Windows Pro revenue is very strong and Amy I know you had alluded to receding impact of XP upgrades, but I wanted to get a sense of how sustainable you think that growth can continue? And also noticing that the particularly Office Consumer revenue is improving on attach rates and there had been a bit of a disconnect there because of the transition to Office 365. Wanted to get your thoughts on how long that might be sustainable or whether this is related to sort of the broader XP expiration? Thank you.
Amy Hood:
Thanks, Ed. Let me take those in reverse actually. On the Office Consumer performance I will always first and foremost think about the combination of Office 365 Home as well as our consumer performance. And that grew obviously at a higher rate than 15% that we talked about this quarter that and increasing attach. There were some dynamics this quarter that I think were important. Some stabilizing that we’ve seen in the consumer developed world PC market also benefits as you might imagine our Office business. We have the highest attach rates in developed markets and so that tends to be an important driver of Office revenue whether earned as a license or as a subscription. The second thing is related a bit to your first question. These are – it’s sort of hard to separate oftentimes made the dynamics in our market. As we’ve seen Pro, Windows Pro mix increase, for example in small business, when people buy PCs with Windows Pro they’re more likely to purchase a form of Office whether it would be a subscription or a license. That’s another dynamic you saw this quarter. A final dynamic that I’ll talk about relating to Office was around Japan. We did see some pull-forward due to the tax increase and so that did have an impact on Office Consumer growth, but even without that as we talked about we still had increasing attach and very good performance for the quarter. Now backing up because it’s complicated was the Windows sustainability and in the business segment. As we said it’s very hard to separate cleanly the impact of XP from what is an improving business PC refresh cycle as well as some positive macro-economic trends that we’re seeing. So as I said my comments – the end of XP does create a bit of a moderation in growth. That being said the differentiation and value proposition of Pro is clearer than it has been. The investment in that SKU and the value proposition of Pro has had mix increasing within segments of the market. For example in small business and in the enterprise for people who buy Windows PC. And so I think that’s an important dynamic that we’ll continue to invest in and we’re excited to say.
Ed Maguire:
Thank you.
Satya Nadella:
Thanks, Ed. Next question please.
Operator:
Thank you. Our next question comes from the line of Raimo Lenschow with Barclays. Please proceed with your question.
Raimo Lenschow:
Thanks for taking my question. Question for Satya as we think about the new world in terms of more usage and more software driven rather than device driven. Can you talk a little bit how you want to reengage or further engage with the developer community with the big theme of your presentation at Build? I noticed (indiscernible) submarine was kind of mentioned by a lot of guys and saw a lot of attention. But talk a little bit about that, how the developer community is really important for you and what you’re doing around that to kind of get the software future of Microsoft going again?
Satya Nadella:
Great. So thanks for the question. Developers are very, very important to us. If you’re in the platform business which we’re on both on the device side as well as on the cloud side, developers and their ability to create new value props and new applications on them is sort of likes itself. I would say couple of things. One is the announcements we made at Build on the device side is really our breakthrough worked for us which is we’re the only device platform today that has this notion of building universal apps with fantastic tooling around them. So that means you can target multiple of our devices and have common code across all of them. And this notion of having a Windows universal application help developers leverage them core asset, which is their core asset across this expanded opportunity is huge. There was this one user experience change that Terry Myerson talked about at Build, which expands the ability for anyone who puts up application in Windows Store to be now discovered across even the billion plus PC installed base. And so that’s I think a fantastic opportunity to developers and we are doing everything to make that opportunity clear and recruit developers to do more with Windows. And in that context, we will also support cross platforms. So this has been one of the things that we have done is the relationship with Unity. We have tooling that allows you to have this core library that’s portable. You can bring your code asset. In fact, we are the only client platform that has the abstractions available for the different languages and so on. And then on the cloud side, in fact one of the most strategic APIs is the Office API. If you think about building an application for iOS, if you want single sign-on for any enterprise application, it’s the Azure AD single sign-on. That’s one of the things that we showed at Build, which is how to take advantage of list data in Sharepoint, contact information in Exchange, Azure active directory information for log-on. And those are the APIs that are very, very powerful APIs and unique to us. And they expand the opportunity for developers to reach into the enterprises. And then of course Azure is a full platform, which is very attractive to developers. So that gives you a flavor for how important developers are and what your opportunities are.
Raimo Lenschow:
Thank you.
Chris Suh:
Thanks Raimo. Operator, we have time for one more question please.
Operator:
Thank you. Our final question will come from the line of Ross MacMillan with Jefferies. Please proceed with your question.
Ross MacMillan:
Thanks very much for taking my question as well. Amy, I just wanted to go back to D&C licensing, because I think the guidance for the next quarter suggests a relatively modest decline at the midpoint, certainly more modest than we saw prior to this quarter for the last few quarters. And I guess I have two questions. One is, are you able to separate the XP End of Life impact from the broader improvement in corporate PC refresh, for example? And then two, Satya, what thought have you given around how you could potentially make what has been traditionally a unit model with Windows OEM revenue into something potentially more recurring in nature? Thank you.
Amy Hood:
Thanks, Ross. Let me take the first part of that. I think our guidance for the D&C licensing segment takes into account a moderate decline as I said in the benefit of the end of XP as well as some of the impact of the pull forward in Office for Japan. So I think in general, it’s pretty reflective of the trend lines that we discussed. And I do think it is hard to really separate completely the difference between a general and the improving business PC environment and the end of XP. We tried our best to do that in the guidance and we will obviously learn more over the coming weeks.
Satya Nadella:
And the thing I would add is this transition from one time let’s say licenses or device purchases to what is a recurring stream. You see that in a variety of different ways. You have back end subscriptions, in our case, there will be Office 365, there is advertising, there is the app store itself. So these are all things that attach to a device. And so we are definitely going to look to make sure that the value prop that we put together is going to be holistic in its nature and the monetization itself will be holistic and it will increase with the usage of the device across these services. And so that’s the approach we will take.
Amy Hood:
Thanks, Ross.
Chris Suh:
Thank you, Ross. So thank you all. That wraps up the Q&A portion of today’s earnings call. We look forward to seeing many of you in the coming months at various investor conferences. For those unable to attend in person, these events generally webcast and you could follow the events at microsoft.com/investor. Please contact us if you need additional details. And thanks again for joining us today.
Amy Hood:
Thanks everyone.
Satya Nadella:
Thank you.
Operator:
Thank you. This concludes today’s teleconference. You may disconnect your lines at this time and thank you for your participation.
Operator:
Greetings, and welcome to the Microsoft second quarter fiscal year 2014 earnings conference call. [Operator instructions.] It is now my pleasure to introduce your host, Chris Suh, General Manager of Investor Relations for Microsoft. Thank you, Chris. You may begin.
Chris Suh:
Thank you, operator. On our website, microsoft.com/investor, is our financial summary slide deck, which is intended to follow our prepared remarks and provides a reconciliation of differences between GAAP and non-GAAP financial measures. As a reminder, we will post today's prepared remarks to our website immediately following the call, until the complete transcript is available. Today's call is being webcast live and recorded. If you ask a question, it will be included in our live transmission, in the transcript, and in any future use of the recording. You can replay the call and view the transcript at the Microsoft Investor Relations website until January 23, 2015. During this call, we will be making forward-looking statements, which are predictions, projections, or other statements about future events. These statements are based on current expectations and assumptions that are subject to risks and uncertainties. Actual results could materially differ because of factors discussed in today's earnings press release, in the comments made during this conference call, and in the Risk Factors section of our Form 10-K, Form 10-Q, and other reports and filings with the Securities and Exchange Commission. We do not undertake any duty to update any forward-looking statements. Before I hand the call over to Amy, please keep in mind that all growth comparisons we make on the call today will relate to the corresponding period of last year. Also, unless specified otherwise, all impacted numbers for the current quarter have been adjusted for the cumulative effect of last year's revenue deferrals and recognition related Windows, Office, and Xbox video games. As a reminder, with our new segment reporting structure, we have consolidated adjustments of this nature into “corporate and other” to provide better comparability of operating results. You can find details of the adjustments and a reconciliation of differences between GAAP and non-GAAP financial measures in our financial summary slide deck. And with that, I will turn it over to Amy.
Amy Hood:
Thank you, Chris. Good afternoon and thank you all for joining us today. As I look back on the quarter, I am pleased with the results, as we exceeded our expected revenue growth while continuing to maintain our focus on improved execution and cost management. Our devices and consumer segment had a very good quarter and grew 13%, with a successful holiday. Our commercial segments had another great quarter, and grew 10%, to over $12 billion, as we continue to deliver on our differentiated cloud strategy. We performed well this quarter, and you see it in our financial results. This holiday, we continued to make significant progress in the consumer space, headlined by Xbox One, which launched in 13 markets and sold in 3.9 million units in just over five weeks. According to NPD Group figures, Xbox One was the leading console in the U.S. for the month of December, which was its first full month in market. When adding in Xbox 360, which held the third spot, Xbox led the U.S. market, with 46% share in December. We are excited by this enthusiastic response from our loyal customers, and are working to increase the availability of Xbox One. With Surface, demand continued to grow, benefitting from improved execution at retail and favorable reviews of the new Surface devices. Sequentially, both units and revenue more than doubled this quarter, with customers recognizing Surface’s differentiated value proposition as one device for everything in their life. We feel good about the progress we have made over the past couple of quarters, and are enthusiastic about the overall opportunity ahead with Surface. The Windows ecosystem as a whole is also making important progress. Earlier this fall, we launched Windows 8.1, which enabled smarter, faster, and more personalized devices, and our OEM partners are taking advantage of this. Over the last few months, they’ve delivered a breadth of differentiated devices designed to meet a wide range of customer needs. We’re encouraged by what we’ve been able to accomplish with our partners and collectively, we will continue to focus on driving the Windows ecosystem forward. Now, let me share some perspective on what we saw in the PC market, which was slightly better than our expectations. Business PCs grew again, for the third consecutive quarter, and benefited from an improving macro-environment, better availability of innovative new hardware, and a refresh cycle ahead of Windows XP end of support. Additionally, growth was higher in large enterprises than small and medium-sized businesses. Consumer PCs, while better than our expectations, continued to be soft, as they face challenges from competing form factors. And, as a general theme, developed markets outperformed emerging markets. Windows continues to be the platform of choice for business. This quarter, Windows Pro revenue grew 12% and outpaced the underlying business PC market. This was driven by faster growth in both enterprises and developed markets, where Pro attach is higher. Windows non-Pro revenue, however, was down 20%, reflecting the dynamics of the consumer PC market. Now, let’s move to our commercial business, where key metrics remain strong. Bookings grew 12%, and renewal rates remained in line across our product portfolio, even with a large expiring base in the quarter. Unearned revenue grew 12%, and our contracted, not built balance is at a record level of over $23 billion. To me, this is important, as these long term commitments demonstrate the confidence that customers have in our product roadmap, where we are investing in key areas such as big data, infrastructure management, and cloud computing. In big data, our upcoming release of SQL Server 2014 builds on the momentum we established. Offering a complete business intelligence solution for big data, SQL Server is driving significant in-memory performance gains. Additionally, it enables hybrid cloud solutions with cloud backup and disaster recovery, as well as providing enhanced availability and security. Hybrid infrastructure and management offerings also continue to be important priorities. Windows Server, Azure, and Systems Center are the centerpieces of our hybrid cloud strategy, and together they enable portability and scalability of workloads. Using our suite of products, customers get high scale virtualization, built-in software defined networking, and hybrid business continuity that enables their modern data centers. As CIOs look to cloud computing to reduce costs and deliver business agility, they are turning to our cloud services. Office 365 and Dynamic CRM Online offer customers the ability to transition easily to the cloud and benefit from enterprise class features and a familiar user interface. Additionally, Windows Azure provides the scalability and flexibility that addresses their evolving infrastructure and platform needs. In summary, we had a very good quarter across our consumer and commercial business. We are taking share with many products, and seeing improvements in areas where needed to be better. As we do this, we continue to prioritize the deployment of our resources to areas that accelerate innovation and deliver products that our customers love. With that overview of the quarter, I’ll hand it over to Chris to give more details about our performance before I come back and share thoughts on our outlook.
Chris Suh:
Thanks, Amy. First, I’m going to review our overall results, and then I’ll move on to the detail by reporting segment. We had a successful holiday quarter, and our broad, diversified portfolio helped us deliver record revenue in Q2. Total revenue was up 11% to $24.5 billion, and without the impact of foreign exchange, revenue would have been higher by $196 million, or 1 percentage point. Cost of goods sold increased 46%. This increase was primarily due to costs associated with the new Xbox and Surface products, which launched this quarter, and also growth in [unintelligible] infrastructure supporting our consumer and commercial offerings. Even as we invest in our devices and services initiatives, gross margin was flat at $16.2 billion. Operating expenses grew 3%, which was below our guidance, and we continue to focus on prioritizing spend for strategic growth initiatives. Operating income and earnings per share both declined 4% to $8 billion and $0.78 respectively. This quarter, we returned $4.3 billion of cash to shareholders in buybacks and dividends, our highest amount in the last 12 quarters. I’m now going to talk through the performance of each of our reporting segments. In our devices and consumer segment, revenue grew 13%. Within this, the licensing segment, which primarily includes Windows OEM, consumer Office, and Windows Phone, declined 6%, reflecting the overall PC and device market trends. We continue to see similar dynamics to the previous quarter. Total Windows OEM revenue declined 3%. As Amy described, the 12% growth in Windows Pro was offset by 20% declines in Windows non-Pro. Excluding the impact of China, where we continue to draw down inventory levels, Windows non-Pro revenue declined 14%. Office attach, including our cloud offerings, was up again this quarter. Traditional consumer Office licensing revenue declined 24%. However, we estimate that approximately 16 percentage points of this decline was due to the shift to Office 365 Home Premium. Excluding this impact, traditional consumer Office outperformed the underlying consumer PC market. Next, I’ll move to our hardware segment, where revenue grew $1.9 billion or 68%, driven by a good holiday quarter for our consumer devices. Xbox One had a record launch, and together with Xbox 360, we shipped 7.4 million consoles. For Surface, we saw improved sales of Surface RT and also introduced Surface 2 and Surface Pro 2 into the market. Moving to the devices in consumer other segment, as a reminder, this segment includes our online marketplaces, advertising, Xbox Studios, Office 365 Home Premium, and other consumer products and services. Revenue in this segment declined 10% when compared to last year, when we launched Halo 4. Search advertising revenue grew 34%, driven by continued revenue for search improvements and query volume growth. Bing has now grown its share of search queries to 18.2% in the U.S. Office 365 Home Premium adoption continues to be strong. With this service, customers are always running the most up to date version, have content available across their devices, with SkyDrive innovation, and get free Skype minutes. The overall value proposition is resonating well with customers and we now have more than 3.5 million subscribers. For the quarter, it accounted for more than 15% of total consumer Office licenses sold. Turning now to our commercial segment, [unintelligible] commercial revenue and gross margin across both on premise and cloud services grew 10%. The commercial licensing segment, which reflects our traditional software licensing, grew 7%, and our commercial other segment, which captures our commercial cloud services as well as our enterprise services business, grew 28% to $1.8 billion. As the economies of scale benefits accrue to these online services, we’re seeing gross margin expansion in our commercial other segment. We saw continuing strength across our commercial portfolio. Server product revenue grew 12%. In the data center, the premium version of Windows Server, which targets tier one application workloads, saw significant revenue growth again this quarter. Revenue for Systems Center grew double digits, and Hyper-V, our virtualization product, gained 5 points of share over the last year. In our data platform business, SQL Server continued to outpace the market, and revenue grew double digits, with SQL Server Premium revenue growing over 25%. Our commercial Office products also remained strong, growing 10%. Within this, our productivity server offering, SharePoint, Exchange, and Lync continue to perform well, with Lync growing over 25%. We’re excited about the unified communications opportunity, as we combine the enterprise richness of Lync and the global reach of Skype to transform the communications experience. We’re pleased with our momentum in cloud services. This quarter, revenue for commercial cloud services again grew over 100%, as customers of all sizes continue to leverage our cloud services to improve productivity, reduce costs, and leverage a secure and trusted platform. We are seeing broad-based adoption, as Office 365 seats, Azure customers, and Dynamic CRM net seat adds all grew over 100%. We now have 70% of the Fortune 500 companies using at least one of our cloud services. Having now reviewed our results for this past quarter, let me turn it over to Amy to discuss our forward-looking guidance.
Amy Hood:
Thanks, Chris. Before I get into our expectations for the quarter, let me quickly touch on Nokia. We continue to expect that the deal will close this quarter, but are still in the process of securing all regulatory approvals and meeting closing conditions. So all guidance provided here assumes no impact from Nokia. Assuming the deal closes this quarter, we will include Nokia in our guidance starting in the fourth quarter. Looking ahead to the third quarter, we are expecting a similar macro-environment to what we saw this quarter. As such, many of the dynamics from the second quarter will likely continue into the third. With that, let’s get into the outlook, starting with devices and consumer. In licensing, we expect revenue to be $4.1 billion to $4.3 billion. This range reflects similar dynamics to what we saw in the second quarter, with business PCs growing, strong Pro mix, and headwinds in consumer PCs. In hardware, we expect revenue to be $1.9 billion to $2 billion. This reflects continued post-launch momentum with Surface 2, Surface Pro 2, and Xbox One, with the upcoming launch of the Xbox exclusive game, Titanfall. And in devices and consumer other, we expect revenue to be about $1.8 billion. Moving on to commercial, in what is a seasonally slower quarter, we are confident in our ability to continue to be the vendor of choice, with our productivity and infrastructure offerings. In commercial licensing, we expect revenue to be $10.4 billion to $10.6 billion. In commercial other, we expect revenue to be about $1.8 billion, reflecting continued momentum in our commercial cloud business. We expect COGS to be $6.1 billion to $6.3 billion next quarter. This range primarily reflects variability associated with our hardware business. Moving on to operating expenses, we expect opex to grow 5% to 6%, to $7.7 billion to $7.8 billion. We are also reducing and narrowing the range for our full year guidance to $31.2 billion to $31.5 billion. As a reminder, other income and expense includes dividend and interest income, offset by interest expense and the net cost of hedging. We expect these items to generally offset one another. We still expect our full year tax rate to be between 18% and 20%. We now expect full year capital expenditures to be about $6 billion, which is down about $500 million from our prior guidance. This reduction is primarily driven by improved capacity utilization and scale benefits, as we converge our online services infrastructure platforms while continuing to support the strong demand that we see in business. Adjusting for prior year tech guarantees and product referrals, we expect unearned revenue to sequentially decline as it has in prior years. So, in summary, I feel good about the financial results this quarter. We are executing well across the company, as demonstrated by share gains in our commercial business, but we are also making important inroads with our consumer offerings. Looking ahead, there is a lot to be excited about, as we continue our transformation around One Microsoft. With that, I’ll turn it back to Chris and we’ll take your questions.
Chris Suh:
Thanks, Amy. And with that, we’ll move on to Q&A. Operator, please go ahead and repeat your instructions.
Operator:
[Operator instructions.] Our first question comes from the line of John DiFucci with JP Morgan Chase.
John DiFucci:
Obviously nice upside on the hardware business with Surface and Xbox. But my question is on the licensing business. So bear with me a little bit here. You had both licensing businesses, devices and consumer, and commercial licensing, they were both better than expected, at least by about $100 million each. At the same time, deferred revenue was shy by something like $250 million. But there’s some conflicting things, and I’m just trying to get my head around this. Contracted not billed, Amy, you pointed out was really strong. You saw a big jump, by somewhere around $2 billion sequentially. And you also saw some nice traction in the commercial cloud services. It more than doubled, assuming it’s small. So here’s my question. With all that happening, is there a shift happening with your on-premise corporate business to more transactional versus ratable contracts that would sort of help to offset the financial implications as you shift to cloud services on the corporate side? Is that what’s happening with all these movements?
Amy Hood:
I really appreciate the question, because it’s going to let me help expand on a couple of dynamics, which I think are at work here. So now I’m going to ask you to bear with me, with a little bit of a long answer. Let me start by your comments, I think, around the overall commercial licensing bucket. I’m going to expand to include, as you did, the overall commercial business, both cloud and licensing. There are a number of metrics that I tend to look at together as opposed to individually, to think about how we did in the quarter. You touched on one, unearned, which grew 12% this quarter, which is quite good. The second is bookings, which grew 12% in the quarter, which is very good. Renewal rates, which were in line across our products. And finally, the CNB balance, the contracted not billed balance, being up sequentially $2 billion, as you point out, is very big. If you think about those together as a group, those data points are very important because together, I think you said a couple hundred short on unearned, with those data points together, I would say there’s no shortage in terms of commercial licensing and commercial other strength all up. As you know, contracted but not billed tends to be at the end of the quarter. We’ve signed a bunch of contracts that we can’t bill for until the very beginning of the next. Think about that as business done in quarter. You’ll see that come into the unearned balance, frankly, in Q3, as well as into adjusted. So that dynamic answers really the first question, and the part of the question you asked. That’s sort of a separate piece. Then you said, well, some of the dynamic could be explained by some strong transactional business in the quarter. And I would actually separate these things, because the first was good and the second was better than we thought. Office non-annuity, or transactional, did a little better than we thought in quarter as well, and so that’s a good point that we didn’t bring out, that that is another component of the 10% all up commercial growth. Now, so, I guess my answer is, I agree with your transactional comment, but I disagree that it’s probably that it’s a component of a “shortfall in unearned.” I would say both are actually quite good.
John DiFucci:
That’s fairly helpful, but just a clarification on the contracted not yet billed. And yes, contracts get signed at the end of the quarter. So you’re saying that the big jump primarily was because they just hadn’t been billed yet. I could see if you were just signing longer term deals, that you’re going to bill annually, but that’s not what’s happening? Either one could happen.
Amy Hood:
That’s right. If something was actually billed at the end of the quarter, it goes into unearned. Contracted but not billed is actually that the contract was signed, but that because the billing won’t quite take place until after the end of the fiscal quarter, it ends up in contracted but not billed as opposed to unearned.
John DiFucci:
Typically, your contracts are three years, but are we seeing any extension on the average contract length?
Amy Hood:
No. That’s not one of the impacts.
Operator:
Our next question comes from the line of Mark Moerdler with Sanford C. Bernstein.
Mark Moerdler:
Two quick questions. The first one is can you give us any sense of how much of the Office 365 and the Home Premium could be generated by net new users as compared to simply the move over of existing users?
Amy Hood:
Here’s how I think about the value proposition, because I can’t really say, these are sales through retail and [unintelligible] generally, whether it’s a net new user or not. What I can say is that attach overall went up in the Office consumer business, which I would say is, and could be, a sign that some of those are net new. And I would hope that to be the case. The value proposition of Office 365 Home Premium really does expand the footprint. It allows for multiple users, it has cross-platform capabilities with Office for Mac, it’s got mobile capabilities as well, and allows for easier trial. So it does sort of lower many of the barriers to experience and try the product. So while I can’t point and say there’s an exact number that is a new user, I can certainly say with attach going up, that dynamic is helpful.
Mark Moerdler:
The second quick question is on the Windows side, we’ve seen obviously an improvement on the numbers on here. Do you believe that’s being driven purely by an improvement going on on the market, it’s the Windows 7 refresh accelerating as we get closer to the day? Any sense of what the drivers are, both on the consumer and the enterprise side as to why we’re seeing the pickup?
Amy Hood:
I covered it a little bit in my comments, but it’s probably worth spending a little bit more time. Let me start with the business market. I think there really are three factors that I would point to, particularly in the business environment. And the first one may also help on the consumer side. The overall macro spending environment is better. It’s a little better than we thought, and in businesses we’re seeing it, you’re seeing it in some of the IT spend forecasts you all put out. They’re being raised, and I think that has an impact. The second is I think our partners have done a very good job expanding the types and availability of new and interesting hardware. That brings people to the store, and I think it’s an encouraging sign. And finally, as you asked, is the end of life of XP. That has been an impact, and we expect it to continue to be, as we said, in Q3. But I wouldn’t point to simply one of the factors as being the reason, but it is a combination of those factors.
Operator:
Our next question comes from the line of Phil Winslow with Credit Suisse.
Phil Winslow:
Just have a question back on that Windows volume licensing side. You kind of touched on it earlier, but you saw 10% growth year over year this quarter versus 6% last quarter. So you continue to have very healthy growth. One of the questions I’ve been getting from some clients is A) what’s driving that, and B) as we get closer and actually pass the official end of life of XP, how do you think that’s going to affect the growth in Windows licensing beyond that point?
Amy Hood:
I’m going to take the opportunity to make your question two questions. One, to just talk about Windows volume licensing overall, and secondly, allow me to talk a little bit about the places that you can see the impact of Windows XP in the current quarter. And I think that will help as you think about Q3 going forward. In volume licensing, you’re right, it did grow 10% in Q2. And we do believe we are seeing some of the benefits of that growth is the end of life of Windows XP. But it’s also reflective of the value many of our bigger customers are seeing in upgrading to the enterprise version of Windows. The enterprise SKU includes things like Direct Access, Windows to Go, Corporate Image, App Blocker, and those really are differentiating. And they really do matter to many CIOs. So I think specifically on VL, while end of life on XP is one component, it’s certainly not the only component. Now, if I expand your question to sort of - and I think in a way Mark asked about it too - is the end of life of XP. One place that we’ve talked about it was Windows, and how does it play into the business PC growth. The second we talked about was volume licensing. And the third was actually talked about in John’s question, with Office and some transactional strength. Some of the strength that we saw in Office transactionally really can be linked back to the end of life of XP. As people refresh a PC, and if they’re buying Pro, those people often are Office customers, and so if they tend to buy on a transactional basis, we also see some impact through Office. I think you can tie that back to some of the outperformance we saw in the quarter as well.
Operator:
Our next question comes from the line of Heather Bellini with Goldman Sachs.
Heather Bellini:
Amy, I wanted to ask if you could share with us how you see the gross margin profile of the company changing, as you continue with your journey to be a devices and services company. And as you look out to when the transition is complete, and I know you probably don’t know when exactly that’s going to occur, how do we think about what it will look like?
Amy Hood:
This is one of those questions that I think is best taken in a bit of a chunk. First of all, I think if you look at our commercial segment, I’ll do it all up, because I think it’s relatively easy with that breakdown. In general, and you saw it this quarter, even if we continue to invest in the infrastructure to support our cloud conversion of our commercial customers to Azure and Office 365 and CRM Online, our actual gross margin remains flat, which means we’re increasing our utilization and growing gross margin in the commercial cloud business as we continue to see traction. Over time, I continue to believe our commercial business, in the absolute, moving to the cloud is a net positive, as I talked about before, to overall profit, including the increasing amount of gross margin we make as a company. So, I think this quarter was 83%-ish, so that, I would take as a separate bucket from our devices and consumer business. And there, what’s interesting is we have a couple of business models there, with different gross margin profiles. And you’re actually seeing the impact of some of that in this quarter. Xbox, as we know, especially with new consoles like the One, tends to be gross margin negative on the front. This is a heavy quarter for that over time, for the attach. First, second, third party games and other services, the margin profile with any console [unintelligible] changes. But it’s never going to be an 83% gross margin. It’s just a different business, even for the market leader, and even successfully generating cash and returns. That is different from other businesses we also have in D&C. So I think the important thing that I tend to focus on as I go through all these businesses is continued margin improvement within the business, continued efficiency within the business, and continued focus on the absolute profit within each of those areas. And then the mix then becomes more of a math equation, as we continue to grow the overall amount of cash and profit the company generates.
Operator:
Our next question comes from the line of Brent Thill with UBS.
Brent Thill:
Just back on contracted not billed, you had four quarters of over $21 billion and then jumping up obviously north of $23 billion. That jump that happened, can you just help us understand the buckets that made that jump this quarter? Is there an easier way to think through where that actually came from?
Amy Hood:
Yes and no, of course. Let me say, contracted but not billed is related to the number of expirations we have in the quarter. Chris and I both talked about, we did have a lot of expirations in the quarter. When those tend to fall at the end, it can impact the actual magnitude, the actual number of expirations, and then the timing of when those fall in the quarter can also impact how it’s recognized. And that’s why I never really look at it separately from unearned, bookings, and renewals together. Because timing is one thing, that’s why I tend to put them in a bucket and say, together it’s a good and healthy trajectory.
Brent Thill:
And just real quick, on the multiyear agreements, you mentioned healthy renewals. Any color you can add to the re-up on the size of what you’re seeing in general across some of those bigger multiyear agreements?
Amy Hood:
I think in general it reflects the same trends we’ve been seeing across our broad portfolio. You see it across Windows, Office, and Server. If you look at our KPIs, I think that points out that it’s pretty broad based. So I don’t think there is any on particular area I would call out. It’s really more about platform health and commitment.
Operator:
Our next question comes from the line of Walter Pritchard with Citigroup.
Walter Pritchard:
Question on the consumer retail side. This is the first year I think you’ve had a full retail store presence. You also, I believe, had some presence in some of the Best Buys with sort of mini stores in there. And I’m wondering what your takeaway is from the holiday season, and if those efforts you think were part of the reason why you had a pretty successful season, especially on the PC side, and what that experience suggests that you should do in future in terms of retail store buildout and general investment around retail.
Amy Hood:
When we talk about improved retail execution, I really think that’s a partnership, as you said, with retailers, with our OEMs, and with our efforts to really improve both the devices, the assortment, and the experience of buying in the PC aisle. So I do feel good about the investments we’ve made there, and we’ve made them, I think, thoughtfully, and continue to keep a focus on cost and expense as we do that. So do I think it had an impact? I do. But I really think the broader impact was investments and commitments we had with our partners to also improve the retail buying experience.
Operator:
Our next question comes from the line of Keith Weiss with Morgan Stanley.
Keith Weiss:
I wanted to dig into gross margins in the quarter, because by my estimates, you guys outperformed guidance for gross margin that you gave in the quarter, despite the fact that you saw significant outperformance in D&C hardware, which, as you were saying, especially for something like Xbox One, which is just out of the gate, you had expectations of being very low, if not negative gross margins. Can you help us understand a little bit of where that gross margin outperformance came from? Was any of it in D&C hardware, getting better yields, better gross margins, on those products, and your expectations? And if not, where did the outperformance come from?
Amy Hood:
I’m glad you asked that question. With our outperformance, as you pointed out in D&C hardware, we did actually see increased COGS related to that. However, that was offset by some COGS improvements and savings we saw across other areas, as we continue to focus on efficiency and execution. And so you’re right, we did see COGS grow with hardware, but we were able to find savings elsewhere as we focused on improved execution.
Operator:
Our next question comes from the line of Rick Sherlund with Nomura Securities.
Rick Sherlund:
Congratulations on the margins, cost management, and execution, and also Amy, I think we all appreciate your very substantive answers to the questions. Just a follow up to an earlier question on the contracted but unbilled. We’re seeing VMware that they had a surge of three-year contracts coming out of the recession, and a lot of those are coming back for renewal now. Is that what you were suggesting, is you’ve got an unusually large volume of contracts coming up for renewal?
Amy Hood:
Yes. In many ways, you’ve seen this over covering our company for a while. Expirations can be chunkier. That’s not a year statement. This quarter we had a big expiry base. I wouldn’t characterize it as abnormally large, but the timing is a bit related to three years ago, and the timing of some of the contracts. So it’s probably a consistent driver.
Rick Sherlund:
And last quarter we talked a bit about are there any metrics you can help us to understand better what the effect of your revenues is from the shift to the cloud. I think on Office, it’s more of a net delta that I think you said it hurts you about $150 million in the previous quarter. Is there any way you can give us a sense for what the net impact is on the business from the shift to the cloud?
Chris Suh:
I talked about this a little bit. The place where you can see the most direct impact is in the consumer Office business. We talked about the business, on a traditional license basis, being down 24 points. But our estimate is approximately 16 points of that decline is accounted for by the shift to Office 365 Home Premium. So that gives you sort of a good estimation of the direct impact we’re seeing, particularly on the consumer side.
Rick Sherlund:
That implies it would only be down about 8%, were it not for the shift to the cloud?
Chris Suh:
That’s one way to look at it, yeah. The net number would be about 8%.
Operator:
Our next question comes from the line of Ed Maguire with CLSA.
Ed Maguire:
I wanted to ask about phone, because you had not discussed Windows Phone on the call so far. Just how it’s tracking based on your expectations, whether you are planning to continue to invest with non-Nokia OEMs? And also, whether any of your expectations or investment plans for the integration with Nokia have changed in any meaningful way since you announced the deal?
Amy Hood:
It’s a good point. We didn’t have a chance to discuss the phone results. We did see growth in Windows Phone, both in the licensing and in the mobile phone IP revenues. Both grew this quarter. And we continue to see the growth in many of the places we’ve seen historically, so unsubsidized markets, as well as with entry level smartphone devices. So I think many of those dynamics haven’t really changed. Do I have any updates to how to think about Nokia? Other than we continue to expect it to close in the quarter, I don’t. We mostly remain focused on working hard to get to the point where we’re working together as one team to drive that business forward.
Operator:
Our next question comes from the line of Kash Rangan with Merrill Lynch.
Kash Rangan:
I appreciate the fact that you’re trying to improve the margins in each of the commercial and consumer businesses, but the margin differential between these two businesses still is a pretty wide one. It looks like the consumer business is growing. The three dynamics I can see are, the margin differential is too wide. You’ve tried to improve that, the margin is still wide. The consumer business trend-wise is growing faster than commercial. And third is that you have this shift to the cloud. So unless you do something like an Adobe or Autodesk, where you force the transition to happen very quickly, there’s the risk that you get a lot of growth, which is fantastic, and there’s a lot of progress to share, but the margin inflection point could be delayed for several years. I think that was one of the questions that was spurred behind, presumably, Heather’s question. That’s what I’m trying to get at. So how long are you going to get this shift to results in a way that we may not see the earnings growth rate, but we may have to wait until some point in time? Or are you at the point where you can actually force the shift to happen much quicker?
Amy Hood:
The way I think about it is we have a broad portfolio, and we address customers of all types, and in many ways, our biggest goal is to meet the needs of our customers, whether they be CIOs or consumers. And setting our business model to support the products and the adoption curve that we want needs to be married with the adoption curve and timing of our customers. I feel like we’ve done a very good job of balancing the pace of that. I’ve been encouraged by the pace of adoption of many of our cloud services. You heard premium numbers today, as well as talking about the commercial cloud. And so for me, it’s hard to say, is there too big of a delta. It’s really about managing each of these things toward absolute growth and absolute improvement, and having customer adoption. So I probably just have a different perspective on that than you have.
Operator:
Our next question comes from the line of Ross MacMillan with Jefferies.
Ross MacMillan:
Amy, you said that Office 365 Home Premium was more than 15% of total consumer Office licenses sold. And I wonder, if you think about your commercial business, and we either think about it as a percentage of total Office 365 or as a percentage of maybe what’s traditionally been transactional, whether you have a similar metric in terms of percentage of total Office licenses sold.
Amy Hood:
That’s a good question. You know, we only recently started selling the Office client in our volume licensing agreement through a subscription. So that is actually good feedback for us to think going forward about talking about the Office specific business that way. Because in general we think of Office 365 as being a broad set of assets, including Exchange, SharePoint, Lync, and Office in the commercial business, and we haven’t really talked about it, given the newness of the model and the enterprise as being as meaningful as it has been in the consumer. The shift is far faster there, on the client.
Ross MacMillan:
Yeah, I just think that would be helpful, especially if you think about it with respect to your traditional commercial transactional business. Maybe if I could slip in one other one, just to go back on the contracted not billed. I just want to be clear in my own mind, because I’ve heard two things. One thing I heard you say was we had stronger transactional business late in the quarter, but I also heard you say that there were frankly more renewals on multiyear that would have resulted in that balance going up, especially if those were late in the quarter. So am I right to think it’s those two factors that are at play here, both stronger transactional and a larger pool, if you will, of multiyear renewals? And is it relatively evenly balanced between the two?
Amy Hood:
Actually, transactional execution in the quarter is recognized all in quarter. That’s not annuity. It doesn’t go to either the unearned balance or the contracted not billed balance. So that’s not an impact that results in a change to the unearned or CNB. The latter, which is the absolute size of the expiration base, frankly could or couldn’t impact CNB. It can impact things like unearned growth, but it also can impact CNB, depending on if it is contracted in quarter, but not billed until after the end of the quarter.
Operator:
Our next question comes from the line of Brad Reback with Stifel.
Brad Reback:
Amy, in the Q it talks about the Surface still losing money, even at the almost $900 million run rate of revenue in the quarter. Can you give us any sense of what kind of volume you need for that business to have the scale to make some money?
Amy Hood:
You know, when we launched Surface just a year ago, our goal was really to create a product that showcased what can happen when you innovate in hardware, in the service, and in the software. And as you know, we’ve learned a lot over the course of this journey. And we have to make more meaningful progress. But I think for us we’ve remained focused, as we launch the second version of Surface, to stay focused on both price points and gross margin, and I think we’ve made a big leap from v1 to v2, and I’m looking forward to making leaps as we go forward in our product roadmap. But I do think it’s more to think about it as a goal we absolutely have, as we continue to innovate the line.
Operator:
Our next question comes from the line of Gregg Moskowitz with Cowen & Company.
Gregg Moskowitz:
Amy, despite the healthy gross margins, your Xbox platform revenue grew $1.2 billion year over year, but your related cost of goods sold went up by $1.6 billion. And I realize there may be additional costs related to launch, but just wondering if you could talk to expected profitability levels for Xbox for the balance of fiscal ’14.
Amy Hood:
We’ll continue to be in launch mode for Xbox One, especially many people are excited about the launch of Titanfall in March, and we’ll continue to add and expand markets over the course of the year. So I would continue to think about our investment in being the leading next-generation console as certainly extending.
Operator:
And our last question comes from Brendan Barnicle with Pacific Crest Securities.
Brendan Barnicle:
Amy, you mentioned briefly in your comments some of the strength you’d seen in SQL Server, and that seems to be taking market share. You highlighted a couple of the features, but what do you think is driving that market share gain? And a similar question over on the server side, where you seem to have better server numbers than what we’ve seen in units? And what would be accounting for that additional strength?
Amy Hood:
You’re right, I only pointed out a few of the value propositions of SQL Server. And actually, dating back years, the real value proposition of SQL has been the breadth of its offerings
Chris Suh:
Okay, so that wraps up the Q&A portion of today’s earnings call. Just a quick reminder that Build, our developer conference, will kick off the morning of April 2 in San Francisco. We encourage investors to watch the keynotes live via webcast. We’ll also look forward to seeing many of you in the coming months at various investor conferences. For those of you unable to attend in person, these events will generally be webcast, and you’ll be able to follow our comments at the Microsoft.com/investor website. Please contact us if you need additional details. Thanks again for joining us today, and take care.
Amy Hood:
Thank you, everyone.
Operator:
Greetings and welcome to the Microsoft fiscal year first quarter 2014 earnings. At this time, all lines are in a listen-only mode A brief question-and-answer session will follow the formal presentation. (Operator Instructions). As a reminder, this conference is being recorded. It is now my pleasure and now I will introduce and turn the call over to Chris Suh, General Manager of Investor Relations for Microsoft. Thank you, Chris. You may begin.
Chris Suh:
Our website microsoft.com/investor is our financial summary slide deck, which is intended to follow our prepared remarks and provides a reconciliation of differences between GAAP and non-GAAP financial measures. Our website also includes information related to our new financial report segments, which were announced on September 19, 2013, and discuss with investors on our conference call on September 26. As a reminder, we will post today's prepared remarks to our website immediately following the call until the complete transcript is available. Today's call is being webcast live and recorded. If you ask a question, it will be included in our live transmission, in the transcript and any future use of the recording. You can replay the call and view the transcript at the Microsoft Investor Relations website until October 24, 2014. During this call, we will be making forward-looking statements which are prediction, projections or other statements about future events. These statements are based on current expectations and assumptions that are subject to risks and uncertainties. Actual results could materially differ because of factors discussed in today's earnings press release, in the comments made during this conference call and in the Risk Factors section of our Form 10-K, Form 10-Q and other reports and filings with the Securities and Exchange Commission. We do not undertake any duty to update any forward-looking statement. Before I hand the call over to Amy, I would like to remind you that all growth comparisons we make on the call today will relate to the corresponding period of last year. Also, please keep in mind that with our new segment reporting structure, adjustments for items such as upgrade offers, tech guarantees and presales are consolidated into corporate other to provide a comparison of operating results. Unless specified otherwise, all impacted numbers for the current quarter have been adjusted for the cumulative effect of last year's revenue deferral related to the Windows upgrade offer, Windows 8 presale, the Office offer and a $113 million revenue deferral in the current quarter, primarily related to Windows 8.1 presale. You can find details of adjustments and reconciliations of differences between GAAP and non-GAAP financial measures in our financial summary slide deck. With that I will turn it over to Amy.
Amy Hood:
Good afternoon and thank you for joining us today. By now you had a chance to look our press release, earning slide deck, key performance indicators and our 10-Q. Our results have been reported using the new reporting framework I first discussed in our financial analyst meeting in September. Since this is a new way to think about our business, I am sure you will have a lot of questions, so after our prepared remarks, we will allow a little more time than usual for Q&A. With that, let me dive right in. This quarter, we delivered record first quarter revenue. We did it while working through a significant affirmation of our organization and while making significant move to implement our new strategy. Our company is focused and delivering. Our enterprise business remained strong despite a macro environment that some had characterized as tough. We are driving our business forward with industry-leading solutions in the areas like collaboration, unified communications and cloud services, and high customer satisfaction is driving high enterprise agreement renewal rate. At the same time, we are making meaningful progress in our consumer business. We saw growing engagement and adoption across our major consumer services, including office 365 Home Premium, Skype, Bing and SkyDrive. With the new Windows, we are building high value experiences for our consumers that allow people to use our devices and services all day long whether at work or at home. From a geographic perspective, we saw broad based revenue growth. Overall both, developed and emerging markets showed strengths. The U.S. and parts of Western Europe were particularly strong, while China was weak. Now, let me share some quick thoughts on the PC market which turned out better than we had expected. We are seeing signs of stabilization in the business segment with two consecutive quarters of growth and a relatively stable outlook for the next couple of quarters. While the consumer segment is more volatile with increasing competition for share of wallet and also performed better than expected, particularly in developed markets. With that backdrop, let's move onto Windows. We are seeing favorable reviews and customer enthusiasm for Windows 8.1, which became available last week. Windows 8.1 delivers on Microsoft promise of a quick innovation cadence launching less than one year after Windows 8. Based on extensive customer feedback, we added more customization capabilities, made the UI simpler and easier to use, added new and smart ways to search, improved power management and allowed multi-tasking, even on a tablet. Combined with the progress our OEM partners are making, we are collectively increasing the selection of compelling windows devices available to meet the dynamic needs of all segments of the market. This holiday, we will see competitive opening price points on tablets and laptops, such as the Dell Inspiron 15 for less than $300. We will also see exciting mobile devices from six inch phones to 10 inch tablets, many with Microsoft Office. In the six inch category, we are incredibly excited by the Nokia Lumia 1520 tablet announced this past Tuesday. For eight inch tablets, Toshiba, Dell, Lenovo will have devices available for less than $300. And for 10 inch tablets, we of course like the Nokia Lumia 2520 with LTE. In addition to third-party devices, we are also excited about our first-party lineup. With Surface, we are making progress with better end market executions. As a result, we more than doubled the number of units we sold over the prior quarter. In terms of mix, Surface RT did better than expected. With Surface Pro, we saw some customers delay purchase in anticipation of Surface Pro 2 which delivers significantly improved battery and processor performance. Moving on to the enterprise, where demand for our solutions continues to be strong. Earlier this month, we announced our fall wave of enterprise products and services, which touches nearly every aspect of IT. We are seeing solid growth. We are outperforming our competitors and we are taking share in areas like virtualization and the data platform. Our hybrid infrastructure and management offerings continue to be tough choices for CIOs with Windows Server Premium and System Center growing double digits again in this quarter. The latest versions of Windows Server, System Center and Windows Intune deliver enhancements in networking, storage and device management for Windows and alternative platforms. These enhancements will help customers realize the promise of hybrid cloud computing across their data centers, hosted clouds and Windows Azure. In the data platform, SQL Server continues to outpace the market. The next version, SQL Server 2014, will offer new in-memory and cloud capabilities that will increase performance and unlock new hybrid scenarios. Later this month, we will make Windows Azure HDInsight, our Hadoop-based the Big Data solution generally available. We continue to bring additional value to the Windows Azure platform. This quarter, delivered a number of updates that enable faster connectivity, improve security and integrate access and identity across on-premise and cloud application. With all of the innovation we are delivering to our enterprise customers, we continue to be uniquely positioned to capture more and more of the addressable market. Before handing it off to Chris, I would like to say a couple of additional things. As part of our new reporting framework, we have disclosed segment gross margin. The segment breakout is important in understanding our performance because each of our businesses are impacted by the different dynamics and have different margin profiles. In devices and consumer, the sequential change in gross margin dollars reflects the progress we are making towards our strategy of delivering a compelling family of devices and services. While we feel good about the increased traction we saw with Surface this quarter, we know there is more to do. We are intensely focused on improving our capabilities in key areas like demand-planning and supply chain management and on achieving scale as quickly as possible. In commercial, we are already seeing the benefits of the investments we have made to transform our business model from perpetual software licensing to services. In our commercial cloud business, which includes Office 365, Azure and other Microsoft services, we saw year-over-year gross margin expansion. With regards to our pending acquisition of substantially all of Nokia's devices and services business, we still expect the transaction to close in the first quarter of calendar 2014. We will provide an update to the EPS impact, if any, post-closing. So in summary, we are executing better, getting our customers what they want and making meaningful progress through the early stages of our transformation. And we have accomplished all of this while also working through the One Microsoft realignment and several significant announcements. We are committed to executing and delivering and so far that's what we have done. With that backdrop for the quarter, I will hand it over to Chris to give more details about our performance before I come back and share thoughts on the outlook.
Chris Suh:
Thanks, Amy. First, I will review our overall results and then I will move on to the details by business segment. Total revenue was up 7% to $18.6 billion and came in at about $700 million better than our expectations. Without the impact of foreign exchange, revenue would have been $200 million or one percentage point better. Annuity revenue was particularly strong and grew 11%, driven by commercial performance. Cost of goods sold increased 23%, which was in line with our expectation of over 20% growth. This increase was primarily due to service cost and also higher depreciation related to the CapEx investments we made this quarter for cloud services strategy. As a result, gross margin grew 3% to $13.5 billion, reflecting the changing mix of our revenue. All up, operating expenses grew 8%, which was generally in line with our expectations with the exception of G&A, which declined due to lower legal expenses. We continue to be thoughtful and diligent in how and where we focus our resources, in advertising, the [keynote], embraced One Microsoft and the benefits are already accruing with improved messaging and results. In R&D, we are continuing to focus our resources while accelerating our cadence. Operating income and earnings per share, both declined 3% to $6.4 billion and $0.63, respectively. Unearned revenue grew a healthy 14% to $20.1 billion and our contracted not billed balance grew to over $21 billion, driven by commercial strength. Our inventory balance sequentially increased by $675 million, mostly due to build the Xbox 360 and Xbox One. Ahead of holiday selling season, Xbox represents over half of our inventory balance. Inventory for Surface products declined sequentially even as we built levels ahead of this week Surface 2 and Surface Pro 2 launches. This quarter, we announced a 22% increase in our quarterly dividend to 28% and also announced $40 billion share repurchase program. We returned $3.8 billion of cash to shareholders, our high quarterly amount since the second quarter of fiscal 2011. I am now going to talk about the performance in each of our reporting segments. Our devices and consumer licensing segment is comprised principally of Windows OEM, consumer office and Windows Phone, including related patent licensing. Our Windows OEM business performed better than expected, declining 7% versus our expectation of a mid-teens decline. As Amy noted, we believe we are seeing stabilization in business PCs, which grew again this quarter and drove Pro revenue growth of 6%. We also saw better than expected performance in the consumer part of our business. Non-Pro revenue declined 22%, but with several points better than expected. Excluding the impact of China, which continues to have a different dynamics than other emerging markets, non-Pro revenue declined 17%. Together with our OEM and retail partners, we brought an incredible breadth of Windows devices to market. We have also made meaningful improvements to our advertising campaigns which now clearly highlight the value proposition of our devices. As we head into holiday, we are excited by the opportunities to bring the new Windows experience to even more users around the globe. Consumer Office licensing revenue declined this quarter. The financial impact of the shift to Office 365 Home Premium was generally in line with our expectations. Office 365 subscribers benefit from the natural integration of services such as SkyDrive and Skype and have the flexibility to access the service from numerous end points. Whether via traditional licensing or subscription, customers continue to see the value in Office and overall attach of Office increased this quarter. The Windows Phone ecosystem is seeing sustained growth. While we have work to do, our share is growing in many geographies, the device portfolio is expanding and the number of apps available in the marketplace is increasing. about Ubuntu our devices and consumer hardware segment, where revenue grew $401 million, driven almost entirely by Surface. With improved sales and marketing effort, combined with pricing and promotional activities, we saw Surface units and revenue growth sequentially from Q4, with the mix of sale shifting towards 32 gigabyte RT device. Demand increased for this device both, in retail and in education. From a gross margin perspective, in addition to product costs, which grew as a result of increased Surface sale, we also incurred non-product expenses as we readied inventory line for the new Surface lineup in the holiday sales cycle. Moving to devices and consumer other. As a reminder, this segment includes our online marketplaces, advertising, Xbox Studio, Office 365 Home Premium and other consumer products and services. This quarter revenue growth in this segment was driven by both an increase in advertising revenue and also volumes in our online marketplaces. Search advertising revenue grew 47% driven by continued revenue per search improvements and query volume growth. Bing has now grown its share of search queries in the U.S. to 18%. Gross margin declined slightly due to higher royalty costs and also infrastructure cost growth as we expanded geographic footprint of our services. Turning now to our commercial business. With all up commercial revenue across both on-premise and cloud services grew 10% this quarter. Notably even as we invest for growth, we saw gross margin expansion in our commercial cloud business. Across our commercial portfolio, we saw healthy renewal, a continued shift to premium products and strong adoption of our cloud services. Our enterprise cloud strategy is resonating with customers and server product revenue grew 12%. SQL Server revenue grew double-digit with SQL Server Premium revenue growing over 30%. Our commercial Office products also remained strong and grew 11%. Within this, SharePoint, Exchange and Lync collectively grew double-digits with Lync growing nearly 30%. Helping to drive this demand for our Server and Office product is deployment of hybrid cloud solution. This quarter, revenue for our commercial cloud services grew over 100% as services such as Office 365, our innovative Azure services for comprehensive cloud solution. Importantly, we are seeing strong customer adoption with Office 365 seats and Azure customers both growing triple-digits. Dynamics CRM Online is also expanding its base, with two-thirds of new Dynamics CRM customers opting for the cloud. With that overview of our Commercial business, let me share the financial performance in each of our Commercial reported segments. Revenue in the Commercial Licensing segment grew 7% and in our Commercial Other segment, revenue grew 28% to $1.6 billion. As a reminder, Corporate and Other is where we consolidate adjustments for tech guarantees, pre-sales and the like. In the comparable quarter of last year, we had aggregate deferrals of $1.4 billion for Windows and Office and this quarter we deferred $113 million, primarily related to Windows 8.1 pre-sale. Having now talked through our results for this past quarter, let me turn it over to Amy to discuss our forward looking guidance.
Amy Hood:
Thanks, Chris. As we look towards the second quarter, we are assuming the macro environment remains generally the same. With this, we expect many of the dynamics we saw in the first quarter to continue with strong performance in our commercial business and ongoing improvement in our consumer business. Importantly, we are set up for a terrific holiday season. We will have a wide variety of Windows-based devices in market. Earlier this week, we launched Surface 2 and Surface Pro 2, and in November, we will launch our next generation console, Xbox One. Building on the performance and unique experiences that gamers love, it will also deliver an innovative entertainment experience by bringing movies, music, sports and live TV together in one place. With that, let's get into the outlook. Starting with Devices and Consumer. In Licensing, we expect revenue to be $5.2 billion to $5.4 billion. This range reflects similar dynamics to what we saw in the first quarter. As I noted earlier, we expect the business PC market to be stable, however, the consumer PC market is subject to more volatility. In Hardware, we expect revenue to grow 35% to 45% to $3.8 billion to $4.1 billion, reflecting the expanded Surface line up and the much anticipated Xbox One launch. The 10 percentage point range reflects variability in device unit volumes. In the consumer hardware business, such variability is not uncommon, especially during launches and the holiday season. In Devices and Consumer Other, we expect revenue to be $1.7 billion to $1.8 billion. Search revenue should continue to grow reflecting improved revenue per search and query volume. As a reminder, in Q2 of the prior year, we launched Halo 4, which contributed $380 million of revenue to this segment. Now, moving onto Commercial. We expect revenue to grow 9% to 11%, in line with the first quarter. As we think about this part of the business, we are confident in our ability to continue to add value to our products while providing low total cost of ownership for our customers. In Commercial Licensing, we expect revenue to be $10.7 billion to $10.9 billion, with similar dynamics to what we saw in the first quarter. This includes healthy renewals and strong annuity revenue growth from volume licensing with Software Assurance. In Commercial Other, we expect revenue to be $1.7 billion to $1.9 billion, reflecting ongoing momentum in our commercial cloud business and enterprise services. As CIOs increasingly look to capitalize on the opportunities of cloud computing, we are confident they will continue to look to Microsoft for their IT solutions. Moving on to cost of revenue, which we expect to be $7.9 billion to $8.3 billion next quarter. This range primarily relates to the unit variability assumed in hardware revenue. In Surface, we are still in the early stages of the lifecycle. As you know, there are many things that go into bringing hardware to market, including both variable and fixed costs. We are intensely focused on building volumes and achieving scale to cover these costs and get to profitability. As you think about the economic model for Xbox, you should keep in mind that console margins are just one aspect of the overall platform's financial performance. Attach with games, accessories and Xbox LIVE services, also contribute to the economic model. We expect the launch of Xbox One to be the biggest in Xbox history and we feel great about our ability to continue our leadership position in the living room. Moving onto operating expenses. We expect OpEx to grow 6% to 8%, to $8.5 billion to $8.6 billion. We also reaffirm our full-year guidance of $31.3 billion to $31.9 billion. We continue to invest in innovative experiences for our customers while remaining focused on expenses. We still expect full year capital expenditures to be about $6.5 billion, even though we only spent $1.2 billion in the first quarter. Given the nature of the investments, there is variability from quarter-to-quarter due to our success based approach as well as the timing of delivery and completion. We expect our tax rate for the full year to be between 18% and 20%, depending on our geographical mix of earnings. When adjusting for tech guarantees and product deferrals, we expect unearned revenue to be roughly in line with historical trends. In summary, I am really pleased with our results this quarter. It was a great start to the fiscal year as we executed and delivered across all of our businesses. We are on track with implementing the transformation of the company around the One Microsoft strategy, and at the same time are not missing a beat in executing faster. As we look forward to the second quarter, our enterprise business will remain strong and we are also set up for a fantastic holiday season with Surface, Xbox One and a host of devices from our partners, which will allow us to reach new customers and drive increased engagement. With that, I will turn it to Chris and we will take your questions.
Chris Suh:
Thanks, Amy. With that, we are going to move on to the Q&A. Operator, please go head and repeat your instructions.
Operator:
Thank you. (Operator Instructions). Our first question comes from the line of Brent Thill with UBS. Please proceed with your question.
Brent Thill:
Good afternoon. Amy, Chris, thanks for the additional details. I know everyone appreciates the forward looking details. My question is on the commercial revenue, obviously an impressive number in a seasonally soft Q1. Your guidance assumes also a continued good trajectory. Maybe if you can walkthrough why you think you are outgrowing your peers and what has led to this double-digit number?
Amy Hood:
Thanks, Brent, for that question. When I think about the commercial business and focus on our unearned revenue growth of 14%, plus our bookings growth, which was quite strong as well, 6%. I think about the roadmap. The strength of the commitments the customers are making, is really forward-looking. It's a three-year commitment to the Microsoft platform both, to our cloud and on-prem solutions, the breadth and strength of that roadmap and our offerings, and in many ways that's what gives us the confidence that we are outperforming our peers. Also I it speaks a lot to the innovation in the roadmap we have shown, whether it's for Azure, Office 365 or our broader Server, what's the word, portfolio. I do feel quite good about both our competitive position and our ability to execute. I think we did a great job in the field this quarter, remaining focused on delivering what we needed to deliver to our customers and we were quite pleased.
Chris Suh:
Thanks, Brent. Next question, please.
Operator:
Thank you. Our next question comes from the line of Phil Winslow with Credit Suisse. Please proceed with your question.
Phil Winslow:
Hi, guys. Thanks, guys, and congrats on a great quarter. I just want to focus in on Xbox and Xbox platform. Amy, I wonder if you could give us maybe some color on how it performed this quarter, but in particular as you look into the December quarter here, obviously, you gave that gross margin guidance. But I was wondering if you could talk high level about how you are approaching the Xbox One launch play versus Xbox 360, from a perspective of how you are pricing it relative to COGS and just how the build of Xbox One looks versus 360?
Amy Hood:
Thanks, Phil. I think it's a great question that gives me the opportunity to talk about the breadth of the portfolio that we will have to offer at holiday. And then talk a little bit about the gross margin profile and philosophy we have about those products. We are excited that we will have a great value offer at holiday with Xbox 360 and we will also have a great choice with our innovative Xbox One platform to really give us a good breadth rolling into holiday of selections across price points. We did, with Xbox One, make a decision to really enable a first-class experience out of the box. There's Kinect, there is a headset and there is the console. And depending on where you are around the globe, there may be a game included as part of bundled per geographic interest. As I have said, the best way always, to think about the life value of the Xbox plan is over its lifecycle. I am excited about the increased opportunity that Xbox One allows us to attach more and different services beyond what we have historically thought of it as simply a gaming platform and when I think about the opportunity going forward, it is important in Q2 to realize that will impact our growth margin in the short-term but winning the platform at holiday and our positioning to do that allows us to grow profitability in a far different way over the lifecycle. So hopefully, that helps.
Chris Suh:
Great, Phil. Thank you. Let's move on to the next question, please.
Operator:
Thank you. Our next question comes from the line of John DiFucci with JPMorgan Chase. Thank you. Please proceed with your question.
John DiFucci:
Thanks. Amy, billings were about what we modeled for the quarter but deferred revenue was about $700 million less than we expected anyway, which was equal to the upside in revenue. So I am just curious, did you end up recognizing a greater portion of revenue upfront this quarter than you normally would? Because like I have realized, given how you recognize revenue, I guess the question could be said, was the transactional portion of the revenue in the Commercial segment greater than it is typically this quarter?
Chris Suh:
Hi, John. This is Chris. I am going to jump in a little bit and let me Amy add on. I think the way to think about, the way we think about it is, we did see growth across annuity and non-annuity in the business. But also the changing dynamic is the mix of the dollars that are going into unearned revenue. As we build more contracts in some of our subscription offerings, that also changes the nature of the term. If you think about one-year subscription offerings and things like this, that has a little bit of effect on unearned revenue balance as well.
Amy Hood:
Let me add a little bit. I would have said, John, both of those things you said are true and both are good, which is I do think our unearned balance growing 14% year-over-year was better than we actually had expected, from our perspective. And we also saw very good non-annuity performance within the quarter, particularly in Office and in SQL which, I think, are very good signs, we believe, for both to see the strength broad based. As you know the annuity portion tends to be related to large customers making long-term commitments, some of the non annuity is exciting, but it tends to be smaller customers who have decided to go ahead and upgrade to the most recent version of Office, which is also encouraging.
Chris Suh:
We will move to the next question please, operator.
Operator:
Certainly. Our next question comes from the line of Walter Pritchard with Citigroup. Please proceed with your question.
Ken Wong:
Hi, guys. This is Ken Wong for Walter. I guess, we wanted to focus a bit on Windows, and the OEM business was down just 7% this quarter versus down 15% last quarter and what seemed like you guys had a lot of pressures on ASPs and what not. What drove sort of the quick turnaround from quarter-to-quarter? Maybe if you could just dig in a little bit there.
Amy Hood:
Let me try to break it up a little bit, Ken, to make sure I understand and get a chance to talk about the overall performance. Business was better than we expected, so actually ASPs were probably higher than many people had modeled and than we had expected, due to mix Growing 6% in the Pro segment was both, better than we expected and probably better than many people had considered. In the Consumer segment, the minus 22, taking out China to minus 17, I think is generally overall you take those two numbers probably in line with most of the device level estimates for PCs we have seen across the industry and from some of our peers reporting into system. I do think, we were impacted by some inventory levels. It did come down a bit actually this quarter as well, so I think overall we do think that things were probably more stable in the business segment and encouraging and then consumer and developed markets particularly were better than we had seen.
Chris Suh:
Thank you, Ken. Yes. Next question please. Thank you.
Operator:
Certainly. Our next question comes from the line of Keith Weiss with Morgan Stanley. Please proceed with your question.
Keith Weiss:
Excellent. Thank you, guys, for taking the question. You saw a real market uptick in the advertising revenue, with the search advertising revenue. Any particular accounts you could point us to and sort of what really canalized that part of the business and how sustainable that's going to be on a go forward basis?
Amy Hood:
Sure. Thanks, Keith. A couple of things. It was or going to - as you noted both by RPS improvements and volume improvements which is encouraging. I also think underlying matters some real technical improvements we made within the search engine, algos are better and the investments we are making are really allowing us to monetize at a higher level. We also saw some strength in a few other geos, which helped increase the performance there, so I do believe that that trend we expect to continue into 2Q.
Keith Weiss:
Excellent. Thank you, guys.
Chris Suh:
Next question please?
Operator:
Thank you. Our next question comes from the line of Heather Bellini with Goldman Sachs. Please proceed with your question.
Heather Bellini:
Hi. Great. Thank you, Amy and Chris. I just was wondering, you talked about the entry of a lot of new SKUs that are coming out for the holiday season. As we start thinking about building our OEM models, how do we think about for ASPs for this eight-inch and below category that you referenced there is a lot of product coming out with?
Amy Hood:
Good question, Heather. Let me talk about first the importance of the breadth of the offers that we are putting into market. With Windows 8.1, one focus we had was to expand both, the opportunity for screen sizes and to reach new price points and to cover really from the smallest to the largest with touch and non-touch. I think our ability to work with partners and some of the sales execution we have seen in the fields has led to have a broad opportunity at retail for holiday for devices. It is important. I do hope in some ways, this is a question that's a bit awkward. You always want to say ASP. It's good to have ASPs go up. Transparently going forward as we make more progress, especially in the smaller screen sizes, we should expect units to go up and be very excited about that in terms of share, but ASPs would trend down. I don't think that will have a material - our guidance does not assume a material impact to ASPs in Q2, but over the long-term I actually do understand the question and would expect ASPs to be on that trend line assuming we are successful in those lower end device sizes.
Heather Bellini:
Thank you very much.
Amy Hood:
Thanks, Heather.
Chris Suh:
Thank you. Next question, please.
Operator:
Thank you. Our next question comes from the line of Mark Moerdler with Sanford Bernstein. Please proceed with your question.
Mark Moerdler:
Thank you. And Amy, thank you, of course, for giving so much more data in guidance. We appreciate it. A couple of quick attached questions. You had said that the consumer Office last quarter was going to be down roughly 5% lower than the PCs due to the move to subscription. You said the attach was higher this quarter. Should we think that the dip was roughly in line with that?
Chris Suh:
Yes. Hi, Mark. This is Chris. Let me try to clarify the numbers, just so we are all on the same page. So we did say consumer Office did decline this quarter. Last quarter, you were right, we said about 5 points of impact. So the impact indeed was about what we expected but with the increase in attach, they tended to offset each other in the end. So the numbers came in pretty much as expected. So I think that's the right way to think about it.
Mark Moerdler:
Okay, perfect. That makes sense.
Amy Hood:
Of course, I can't let Chris, I am going to add a little bit to the answer. Sorry. Mark, I do think it's important for us to continue to reiterate the importance of the success of the Office 365 Home Premium SKU from a strategic standpoint. We have done a very good job and I would say, as a mix percentage of the SKU, it continues to do even a little better than we had hoped in terms of execution at the endpoint and driving value. While that does have an impact on the initial ASP of the SKU, the long-term lifetime value of that product, in my belief, given the always up-to-date, first to see innovation, use across multi-endpoints, inclusion of Skype, inclusion of SkyDrive, really does allow for a higher lifetime value and ultimately a happy customer. So I really am encouraged by our progress and our execution there.
Mark Moerdler:
Beautiful. One other quick question. Any sense for what Commercial Licensing would have been if not for the move to cloud and subscription? Does it make a material change yet at this point?
Chris Suh:
No. The best way to think about that, Mark, is if you look at, it's not an exact offset, but when I talked about the Commercial business all up, I gave the construct around products like Commercial Office, Commercial Server as all up across both prem, on-prem and Commercial. So we talked about Office growing 11% across both Commercial Licensing and Commercial Other in aggregate. If you look at the specific segment, you will see that Office in the Commercial Licensing segment actually grew 6%. So you can see that we are having outsized growth in the Commercial Other segment which is Office 365. So that, maybe, helps at least dimensionalize the size of the growth in relative term.
Mark Moerdler:
Perfect. I really appreciate it. Thank you, both.
Amy Hood:
Welcome.
Operator:
Thank you. Our next question is from the line of Rick Sherlund with Nomura Securities.
Rick Sherlund:
Thanks. Just to follow-up on Mark's question. I believe there was a slide at SAM that showed about $150 million of negative impact in the quarter from the move to the cloud which, in and of itself, it's about 1% of revenue. So it's kind of not a very big deal. And I think most of that was from Office versus Server and Tools. So if you say it's about as expected, I guess I am just looking for some clarification here. Is the really only impact we are seeing in the Office segment versus Server and Tools or is there much impact in that part of the business from the move to subscription.
Amy Hood:
Rick, let me clarify. The $150 million, you are right. It was actually just related to the consumer Office segment and had no broader connotation beyond that. So that $150 million in a quarter on consumer Office actually does have a meaningful impact to the gross of that especially versus PCs. So that being said, obviously, if we talked about the momentum in our broad Office 365 revenue, it is a bigger impact across not just Office, because I think that's actually not the way of thinking about Office 365 impact. There it's really around Exchange, Lync, SharePoint and the board Server impact there is actually more meaningful than its impact on maybe Office clients on the commercial side.
Chris Suh:
Thanks, Rick. Next question, please.
Operator:
Thank you. Our next question comes from the line of Ross Macmillan with Jefferies. Please proceed with your question.
Ross Macmillan:
Thanks a lot. I have two questions. Just first on the Device and Consumer Licensing business. Your forecast for Q2 suggest some moderating decline and I was curious as to whether on the corporate OEM side, if you will, that's just a reflection of the ongoing stabilization trend or do you also expect to see improvement on the consumer OEM side? Related to that, how do you think about the impact of the end of life of XP on the corporate OEM side? Do you think that the improvement is completely unrelated to that end of life forthcoming or do you think there could be some impact related to that? Thanks.
Amy Hood:
Great. Let me divide that question. I think and you said two parts. Our Q2 guidance for devices and consumer licensing, really says that the trends we saw in Q1 on both sides continue in Q2, so I think that's an important distinction as you noted and asked for clarification on, so I hope that's helpful on that component. When it comes to end of life of XP, I tend to think about that more on the VL side as well and the strength there which will be in the commercial reporting segments. We continue to make progress on the XP install base and now a little over 75% of the PCs are running 7, so I do think as we continue to get to end of life of XP, you will see the impact more on the VL side of the business than you would in the device and consumer licensing segment.
Ross Macmillan:
Thank you very much. It's helpful. Maybe one quick follow-up? Just on the Office business overall in the Commercial segment. If you think about units, whether licensed or 365, when you just think of the aggregate pool of units, you sort of alluded to it before, but did that perform in line with your expectation or was it actually slightly better on a unit basis? Thank you.
Amy Hood:
It was slightly better for Office, the best way of taking about that from a unit perspective.
Ross Macmillan:
Thank you very much. Congratulations.
Chris Suh:
Thanks, Ross. We will take next question please.
Operator:
Certainly. Our next question comes from the line of Ed Maguire with CLSA. Please proceed with your question.
Ed Maguire:
Hi. Thanks for taking my question. I was wondering if you could address the conditions in China in a little bit more detail, not just on the consumer but also in the commercial as well as what your expectations might be given the lifting of the ban on game consoles for Xbox there, and also if you could just address what you are seeing in terms of your commercial cloud adoption outside of the U.S. Thank you.
Chris Suh:
I will take the first part of the question, so yes as I said on the call, the macro conditions in China, which is I think consistent with what some of the other companies that reported as well have been challenging. Our total revenue across all of our business, including PC related businesses were down year-over-year and I think that's overall impacting our results in China all up. I think the second part of your question was related to? Sorry, can you repeat your second question.
Ed Maguire:
Sure. Well, I was wondering about Xbox expectations there, but also the trends of commercial cloud adoption in areas outside of the U.S.
Amy Hood:
We haven't really talked specifically about our expectations for China on the Xbox, but let me take the second half of that question. Our performance in both, Office 365 and Azure has actually been quite good both, in the U.S. to your question and outside the U.S. Part of the reason that you have seen us investing on the capital expense side is to continue to build out the opportunity set, because we are seeing good demand outside the U.S. As you think our ability to be competitive there is just as high as it is here, so we have already seen that growth.
Ed Maguire:
Thank you.
Chris Suh:
Great. Thanks, Ed. Next question please?
Operator:
Thank you. Our next question comes from the line of Jason Maynard with Wells Fargo. Please proceed with your question.
Jason Maynard:
Good afternoon. I wanted to drill a little bit into how you are thinking about holiday on the consumer hardware side and specifically just expectations around Surface, and then also any insight or color you think in terms of what your expectations are with RT versus Pro? Thank you.
Amy Hood:
Thanks, Jason. I think, overall, for holiday, given our guidance, we clearly do expect a healthy holiday performance across the portfolio. I say that because we do have offerings that provide great value from having Surface V1 RT still in market, Surface 2, Surface 2 Pro plus Xbox 360 plus Xbox One really does provide both a value portfolio and those who want the latest and greatest experience have something covered. The guidance does include good performance across all of those product lines. We did see, I think as Chris and I both talked about, a lot of progress in sales execution on Surface, in particular this quarter. And that does give us more confidence about our ability to execute again well in Q2. In particular, as you know, our RT did do quite well this quarter. And I look forward to seeing that continue with the Surface 2 device as well in holiday.
Chris Suh:
Thank you, Jason. We will move to the next question, please.
Operator:
Thank you. Our next question comes from the line of Kash Rangan with Bank of America Merrill Lynch. Please proceed with your question.
Kash Rangan:
Hi. Thank you very much for all the details as well. Maybe my math skills have gotten horribly weak, but I just took the mid-point, Amy, of your revenue guidance for the different line items and also the mid-point of your cost of revenue inputs and the midpoint of your OpEx and I comp with what looks to be about a 10% reduction to where, I think, most sell-side models or maybe I am hoping that I did something wrong here, but if that's the case, I get about 29% op margin relative to the 33% or so that you did last year. So can you just walk us through what are items that you are assuming in your cost structure which effectively makes the op income flat, although you are getting good revenue growth rate. I just wonder if there were any one time items or if it's just emblematic of a shift in your business model devices and consumer, especially with Nokia going forward? Wonder if we should not be thinking about op margins but really op income growth rate? Thank you.
Amy Hood:
Thanks, Kash. I think the one thing I would urge you to do, as you think about the guidance we gave, is looking specifically at the D&C Hardware guidance as well as making sure you are mapping the COGS very specifically to whatever assumption you are making in D&C Hardware, given the business model of Xbox that can and will have an impact in Q2 to the overall gross margin structure. So as you think through that, I think that's probably one of the assumptions that it may sound like using the midpoint could lead you a bit off, off of where I would have expected.
Kash Rangan:
Got it. Thank you very much.
Amy Hood:
Thanks, Kash.
Chris Suh:
Next question, please.
Operator:
Thank you. Our next question comes from the line of Raimo Lenschow with Barclays. Please proceed with your question.
Raimo Lenschow:
Thank you. I just wanted to follow-on from Jason's question earlier on. Can you talk a little bit about where you see the improved success and the sales execution success on the Surface? Is it kind of Commercial? Is it Consumer? And what's driving the improvement there? And how much is the improved revenue run rate, also driven by the fact that the channel needed to be ready for the holiday season? Thank you.
Chris Suh:
Hi, Raimo. Thanks for the question. As we talked about, especially for this last quarter, Surface, we saw two things I will mention which is popularity of the Surface 32 gigabyte RT device. That one was more successful this last quarter. And we actually saw demand increase in both commercial and in the education customer segment as well. So we did see some improvement across both of those segment.
Amy Hood:
Yes, I would say that another way is that, it was in retail and in education was where our RT performance.
Chris Suh:
Yes, sorry. I meant actually -
Amy Hood:
So I just want to make sure that was clear. It really was better execution at retail and in edu and I still look forward to building a commercial channel which we are just starting to do as we continue to add resellers to our model.
Raimo Lenschow:
Perfect. Thank you.
Amy Hood:
Thanks.
Operator:
Thank you. Our next question comes from the line Brendan Barnicle with Pacific Crest Securities. Please proceed with your question.
Brendan Barnicle:
Thanks so much because I had two quick ones. One was, the SQL Server success continues to be very impressive particularly relative to the field. So I am wondering where you are seeing the most success there? Is that market share gains? Is that pricing getting into some new markets? If you could provide any color there that would be helpful? Then when is your expectation for the next update on OEM?
Amy Hood:
Great. Let me take the second one first because it's the easiest. We still do expect transaction to close in the first calendar quarter of 2014, and post closing if there are any EPS impact changes to what we said before we will give them post-closing, so now back to your original question on SQL. That's a terrific one to get to talk about. Our growth there is as you said both, share growth and revenue growth. It happens, I think, generally both, in BI which we have seen a lot of traction with. I don't know if you have had a chance to see some of our Power View announcements recently. Our ability to sort of span from the end user to the hardest Big Data problems really has resonated both, in the market and with industry analysts who has taken a strong position that we are the real market leader there. The other thing I would say is, a very healthy performance of our premium SKUs. Our premium SKUs have continued to provide market growth and I think are competing quite well with the competition.
Brendan Barnicle:
Great. Thanks, guys.
Chris Suh:
Thanks, Brendon. Next question please.
Operator:
Thank you. Our next question comes from the line of Gregg Moskowitz with Cowen & Company. Please proceed with your question.
Gregg Moskowitz:
Thank you very much and good afternoon, guys. Just two questions. First, Amy, if I recall correctly, I believe last quarter you had mentioned an expectation for double-digit annuity growth in fiscal '14. Is that still how you are thinking about the annuity part of the business? Secondly, the year-over-year cloud revenue growth you reported was certainly impressive, but I was wondering if you could shed some light perhaps on how much of Azure billings or revenue are incremental versus [ballistic]?
Amy Hood:
Too good question, I do expect our annuity growth and the guidance we gave it still does assume double-digit annuity growth going forward, and I think our performance this quarter gives me confidence that the guidance in Q2 is the right one given our strengths and our competitive position. Secondly, on cloud revenue, your question gives me an opportunity to talk about the importance of our hybrid cloud. Within especially our server business, our ability to power the cloud whether you want to run it, you want a service provider to run it or you want to use ours, is really an incredibly powerful story and I think in some ways whether or not cannibalizing becomes somewhat difficult. What we generally found right now is that it has been often additive, if you look at our server growth all up which we try to provide to help give some parameters around that, to give us some confidence that we are both, growing the base and providing additive opportunity. I think that's the number I would probably look to, to see the impact there.
Gregg Moskowitz:
Great. Thanks very much.
Amy Hood:
Thank you.
Chris Suh:
Operator, I think, we are down to our last question.
Operator:
Certainly. Our last question comes from the line of Kirk Materne with Evercore. Please proceed with your question.
Kirk Materne:
Thanks for fitting me in. I guess, two quick ones for you, Amy, on the commercial cloud offerings. I guess, first, around Office 365, you mentioned you have seen pretty good uptake even outside the U.S. I was interested in just your ability to monetize Office 365 in some of the emerging markets that have been challenging over time for Office. Then secondly, as a follow-up to Gregg's question on server, within Azure, how much of the uptick in Azure is coming from sort of existing Microsoft logos versus bringing on net new logos onto the platform? Thanks.
Amy Hood:
Great. Thanks, Kirk. Two things, I do think it's interesting. Maybe the best example of how to think about us moving beyond our traditional markets is the fact that we were the first to commence a data center in China, a market that we have historically had challenges monetizing at a high level. We went there, we are going there with Office 365 and Azure, we look forward to being able to make progress, we are investing both, headcount and capital dollars, because we do believe this provides interesting opportunity for us to begin monetizing end markets that have been harder for us to grow, maybe with our more traditional business model. Secondly with Azure, I think we have seen both, but the thing I would say is what has been really helpful is that as we make it easier to attach Azure services to our normal rhythm in the field for enterprise agreements and through licensing. It provides a really helpful way and a really easy selling motion to provide customers flexibility. We added in the normal rhythm of the sales motion. We allow people to try, use and buy. And that has served us well in terms of being able to expose Azure to more and more customers in a normal selling cycle. So I think that's probably one of the better ways. It's the same actual selling rhythm we have used with Office 365 so successfully. And with that, I wanted to say thank you. I know that this quarter, we changed reporting segments and that requires a lot of work. So thank you for all the work put in to understand our transition that we are trying to make as a company. So I am going to turn it back to Chris to say his final words.
Chris Suh:
So that wraps up today's earnings call. We look forward to seeing many of you in the coming months at various investor conferences. For those of you unable to attend in person, these events will generally be webcast and you will be able to follow our comments at microsoft.com/investor. Please contact us if you need any additional details and thanks for joining us today.
Amy Hood:
Thank you.
Operator:
Thank you. This concludes today's teleconference. You may disconnect your lines at this time and thank you for your participation.