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Zebra Technologies Corporation logo
Zebra Technologies Corporation
ZBRA · US · NASDAQ
333.24
USD
+1.12
(0.34%)
Executives
Name Title Pay
Mr. Joseph Ramsey White Chief Product & Solutions Officer 778K
Mr. William J. Burns Chief Executive Officer & Director 1.26M
Mr. Nathan Andrew Winters Chief Financial Officer 763K
Mr. Tom Bianculli Chief Technology Officer --
Mr. Jeffrey F. Schmitz Chief People Officer 647K
Ms. Colleen M. O'Sullivan Senior Vice President & Chief Accounting Officer --
Mr. Robert John Armstrong Chief Marketing Officer --
Mr. Matt Ausman Chief Information Officer --
Ms. Cristen L. Kogl Chief Legal Officer, General Counsel & Corporate Secretary 742K
Mr. Michael A. Steele C.F.A., IRC Vice President of Investor Relations --
Insider Transactions
Date Name Title Acquisition Or Disposition Stock / Options # of Shares Price
2024-08-05 Kogl Cristen L Chief Legal Officer A - M-Exempt Class A Common Stock 478 103.84
2024-08-05 Kogl Cristen L Chief Legal Officer D - F-InKind Class A Common Stock 213 310.57
2024-08-05 Kogl Cristen L Chief Legal Officer D - M-Exempt Stock Appreciation Right 719 103.84
2024-05-02 Hudson Richard Edward officer - 0 0
2024-05-15 Winters Nathan Andrew Chief Financial Officer D - F-InKind Class A Common Stock 1250 324.01
2024-05-14 Cho Michael Chief Strategy Officer A - M-Exempt Class A Common Stock 280 205.12
2024-05-14 Cho Michael Chief Strategy Officer D - F-InKind Class A Common Stock 162 320.47
2024-05-14 Cho Michael Chief Strategy Officer A - M-Exempt Class A Common Stock 266 149.57
2024-05-14 Cho Michael Chief Strategy Officer D - S-Sale Class A Common Stock 384 320.45
2024-05-14 Cho Michael Chief Strategy Officer D - S-Sale Class A Common Stock 1273 320.53
2024-05-14 Cho Michael Chief Strategy Officer D - M-Exempt Stock Appreciation Right 500 149.57
2024-05-14 Cho Michael Chief Strategy Officer D - M-Exempt Stock Appreciation Right 780 205.12
2024-05-09 GUSTAFSSON ANDERS Executive Chair A - A-Award Class A Common Stock 696 316.5
2024-05-09 GUSTAFSSON ANDERS Executive Chair D - F-InKind Class A Common Stock 12066 316.5
2024-05-09 SMITH MICHAEL A director A - A-Award Class A Common Stock 696 316.5
2024-05-09 MANIRE ROSS W director A - A-Award Class A Common Stock 696 316.5
2024-05-09 Connors Nelda J director A - A-Award Class A Common Stock 696 316.5
2024-05-09 Connly Linda director A - A-Award Class A Common Stock 696 316.5
2024-05-09 Modruson Frank Blaise director A - A-Award Class A Common Stock 696 316.5
2024-05-09 ROBERTS JANICE M director A - A-Award Class A Common Stock 696 316.5
2024-05-09 Miller Kenneth Bradley director A - A-Award Class A Common Stock 696 316.5
2024-05-09 Dhanasekaran Satish director A - A-Award Class A Common Stock 696 316.5
2024-05-09 Burns Bill Chief Executive Officer A - M-Exempt Class A Common Stock 5321 98.87
2024-05-09 Burns Bill Chief Executive Officer D - F-InKind Class A Common Stock 2717 319.3
2024-05-09 Burns Bill Chief Executive Officer D - M-Exempt Stock Appreciation Right 7709 98.87
2024-05-09 Miller Kenneth Bradley director D - Class A Common Stock 0 0
2024-05-06 GUSTAFSSON ANDERS Executive Chair A - M-Exempt Class A Common Stock 23062 98.87
2024-05-06 GUSTAFSSON ANDERS Executive Chair D - F-InKind Class A Common Stock 10225 317.04
2024-05-06 GUSTAFSSON ANDERS Executive Chair D - F-InKind Class A Common Stock 2574 315.79
2024-05-05 GUSTAFSSON ANDERS Executive Chair D - F-InKind Class A Common Stock 1751 309.59
2024-05-06 GUSTAFSSON ANDERS Executive Chair D - M-Exempt Stock Appreciation Right 33514 98.87
2024-05-05 Burns Bill Chief Executive Officer D - F-InKind Class A Common Stock 556 309.59
2024-05-06 Burns Bill Chief Executive Officer D - F-InKind Class A Common Stock 811 315.79
2024-05-05 Armstrong Robert John Jr Chief Marketing Officer D - F-InKind Class A Common Stock 22 309.59
2024-05-06 Armstrong Robert John Jr Chief Marketing Officer D - F-InKind Class A Common Stock 41 315.79
2024-05-05 White Joseph Ramsey Chief Product & Solutions D - F-InKind Class A Common Stock 123 309.59
2024-05-06 White Joseph Ramsey Chief Product & Solutions D - F-InKind Class A Common Stock 234 315.79
2024-05-04 Winters Nathan Andrew Chief Financial Officer D - F-InKind Class A Common Stock 857 309.59
2024-05-05 Winters Nathan Andrew Chief Financial Officer D - F-InKind Class A Common Stock 402 309.59
2024-05-06 Winters Nathan Andrew Chief Financial Officer D - F-InKind Class A Common Stock 285 315.79
2024-05-04 Schmitz Jeffrey F Chief People Officer D - F-InKind Class A Common Stock 415 309.59
2024-05-05 Schmitz Jeffrey F Chief People Officer D - F-InKind Class A Common Stock 219 309.59
2024-05-06 Schmitz Jeffrey F Chief People Officer D - F-InKind Class A Common Stock 320 315.79
2024-05-04 O'Sullivan Colleen M Chief Accounting Officer D - F-InKind Class A Common Stock 115 309.59
2024-05-05 O'Sullivan Colleen M Chief Accounting Officer D - F-InKind Class A Common Stock 70 309.59
2024-05-06 O'Sullivan Colleen M Chief Accounting Officer D - F-InKind Class A Common Stock 92 315.79
2024-05-06 O'Sullivan Colleen M Chief Accounting Officer D - M-Exempt Stock Appreciation Right 0 98.87
2024-05-04 Kogl Cristen L Chief Legal Officer D - F-InKind Class A Common Stock 467 309.59
2024-05-05 Kogl Cristen L Chief Legal Officer D - F-InKind Class A Common Stock 292 309.59
2024-05-06 Kogl Cristen L Chief Legal Officer D - F-InKind Class A Common Stock 473 315.79
2024-05-04 Hudson Richard Edward Chief Revenue Officer D - F-InKind Class A Common Stock 78 309.59
2024-05-05 Hudson Richard Edward Chief Revenue Officer D - F-InKind Class A Common Stock 38 309.59
2024-05-06 Hudson Richard Edward Chief Revenue Officer D - F-InKind Class A Common Stock 61 315.79
2024-05-04 Froese Tamara Dionne Chief Supply Chain Officer D - F-InKind Class A Common Stock 166 309.59
2024-05-05 Froese Tamara Dionne Chief Supply Chain Officer D - F-InKind Class A Common Stock 44 309.59
2024-05-06 Froese Tamara Dionne Chief Supply Chain Officer D - F-InKind Class A Common Stock 44 315.79
2024-05-04 Cho Michael Chief Strategy Officer D - F-InKind Class A Common Stock 195 309.59
2024-05-05 Cho Michael Chief Strategy Officer D - F-InKind Class A Common Stock 114 309.59
2024-05-06 Cho Michael Chief Strategy Officer D - F-InKind Class A Common Stock 174 315.79
2024-05-02 Winters Nathan Andrew Chief Financial Officer A - A-Award Class A Common Stock 4854 309.05
2024-05-02 White Joseph Ramsey Chief Product & Solutions A - A-Award Class A Common Stock 3722 309.05
2024-05-02 Schmitz Jeffrey F Chief People Officer A - A-Award Class A Common Stock 2589 309.05
2024-05-02 O'Sullivan Colleen M Chief Accounting Officer A - A-Award Class A Common Stock 648 309.05
2024-05-03 O'Sullivan Colleen M Chief Accounting Officer D - M-Exempt Stock Appreciation Right 0 98.87
2024-05-06 Kogl Cristen L Chief Legal Officer A - M-Exempt Class A Common Stock 639 98.87
2024-05-06 Kogl Cristen L Chief Legal Officer D - F-InKind Class A Common Stock 284 316.85
2024-05-02 Kogl Cristen L Chief Legal Officer A - A-Award Class A Common Stock 2913 309.05
2024-05-06 Kogl Cristen L Chief Legal Officer D - M-Exempt Stock Appreciation Right 930 98.87
2024-05-02 Hudson Richard Edward Chief Revenue Officer A - A-Award Class A Common Stock 2977 309.05
2024-05-02 Froese Tamara Dionne Chief Supply Chain Officer A - A-Award Class A Common Stock 939 309.05
2024-05-02 Cho Michael Chief Strategy Officer A - A-Award Class A Common Stock 1877 309.05
2024-05-02 Burns Bill Chief Executive Officer A - A-Award Class A Common Stock 12943 309.05
2024-05-02 Armstrong Robert John Jr Chief Marketing Officer A - A-Award Class A Common Stock 1004 309.05
2024-03-16 Armstrong Robert John Jr Chief Marketing Officer D - F-InKind Class A Common Stock 109 285.86
2024-03-01 Burns Bill Chief Executive Officer D - F-InKind Class A Common Stock 1700 289.64
2024-03-01 White Joseph Ramsey Chief Product & Solutions D - F-InKind Class A Common Stock 401 289.64
2024-02-23 Froese Tamara Dionne Chief Supply Chain Officer D - F-InKind Class A Common Stock 109 274.99
2024-02-23 O'Sullivan Colleen M Chief Accounting Officer A - M-Exempt Class A Common Stock 270 98.87
2024-02-23 O'Sullivan Colleen M Chief Accounting Officer D - F-InKind Class A Common Stock 135 279.36
2024-02-23 O'Sullivan Colleen M Chief Accounting Officer D - S-Sale Class A Common Stock 135 279.36
2024-02-23 O'Sullivan Colleen M Chief Accounting Officer D - M-Exempt Stock Appreciation Right 419 98.87
2024-02-21 Schmitz Jeffrey F Chief People Officer D - S-Sale Class A Common Stock 1000 272
2024-02-21 Cho Michael Chief Strategy Officer D - S-Sale Class A Common Stock 1457 272.67
2024-02-20 White Joseph Ramsey Chief Product & Solutions A - M-Exempt Class A Common Stock 585 98.87
2024-02-20 White Joseph Ramsey Chief Product & Solutions D - F-InKind Class A Common Stock 280 271.29
2024-02-20 White Joseph Ramsey Chief Product & Solutions D - S-Sale Class A Common Stock 305 271.29
2024-02-20 White Joseph Ramsey Chief Product & Solutions D - M-Exempt Stock Appreciation Right 922 98.87
2024-02-20 Armstrong Robert John Jr Chief Marketing Officer D - S-Sale Class A Common Stock 556 270
2024-02-16 Winters Nathan Andrew Chief Financial Officer D - F-InKind Class A Common Stock 206 275.46
2024-02-08 GUSTAFSSON ANDERS Executive Chair A - A-Award Class A Common Stock 3831 0
2024-02-08 Burns Bill Chief Executive Officer A - A-Award Class A Common Stock 952 0
2024-02-07 Winters Nathan Andrew Chief Financial Officer A - A-Award Class A Common Stock 642 0
2024-02-07 White Joseph Ramsey Chief Product & Solutions A - A-Award Class A Common Stock 310 0
2024-02-07 Schmitz Jeffrey F Chief People Officer A - A-Award Class A Common Stock 476 0
2024-02-07 O'Sullivan Colleen M Chief Accounting Officer A - A-Award Class A Common Stock 124 0
2024-02-07 Kogl Cristen L Chief Legal Officer A - A-Award Class A Common Stock 662 0
2024-02-07 Hudson Richard Edward Chief Revenue Officer A - A-Award Class A Common Stock 76 0
2024-02-07 Armstrong Robert John Jr Chief Marketing Officer A - A-Award Class A Common Stock 82 0
2024-02-07 Froese Tamara Dionne Chief Supply Chain Officer A - A-Award Class A Common Stock 57 0
2024-02-07 Cho Michael Chief Strategy Officer A - A-Award Class A Common Stock 372 0
2023-12-16 GUSTAFSSON ANDERS Executive Chair D - F-InKind Class A Common Stock 1495 270.18
2023-12-16 Cho Michael Chief Strategy Officer D - F-InKind Class A Common Stock 48 270.18
2023-12-16 Schmitz Jeffrey F Chief People Officer D - F-InKind Class A Common Stock 117 270.18
2023-12-16 Kogl Cristen L Chief Legal Officer D - F-InKind Class A Common Stock 134 270.18
2023-12-16 Hudson Richard Edward Chief Revenue Officer D - F-InKind Class A Common Stock 112 270.18
2023-12-16 White Joseph Ramsey Chief Product & Solutions D - F-InKind Class A Common Stock 393 270.18
2023-12-16 Armstrong Robert John Jr Chief Marketing Officer D - F-InKind Class A Common Stock 26 270.18
2023-11-08 Burns Bill Chief Executive Officer A - P-Purchase Class A Common Stock 1219 205
2023-11-08 Winters Nathan Andrew Chief Financial Officer A - P-Purchase Class A Common Stock 479 209.99
2023-02-23 Froese Tamara Dionne Chief Supply Chain Officer A - A-Award Class A Common Stock 657 0
2023-11-03 Hudson Richard Edward Chief Revenue Officer A - A-Award Class A Common Stock 4445 0
2023-11-05 O'Sullivan Colleen M Chief Accounting Officer D - F-InKind Class A Common Stock 68 214.3
2023-11-05 Winters Nathan Andrew Chief Financial Officer D - F-InKind Class A Common Stock 68 214.3
2023-11-03 Hudson Richard Edward Chief Revenue Officer D - Class A Common Stock 0 0
2023-11-03 Hudson Richard Edward Chief Revenue Officer D - Stock Appreciation Right 189 244.97
2023-09-13 Froese Tamara Dionne Chief Supply Chain Officer D - F-InKind Class A Common Stock 10 250.18
2023-08-14 Armstrong Robert John Jr Chief Marketing Officer D - F-InKind Class A Common Stock 273 263.86
2023-08-10 Modruson Frank Blaise director A - P-Purchase Class A Common Stock 1000 254.59
2023-08-07 Burns Bill Chief Executive Officer A - P-Purchase Class A Common Stock 1000 249.4
2023-08-07 KEYSER RICHARD L director A - P-Purchase Class A Common Stock 1000 248.85
2023-08-04 GUSTAFSSON ANDERS Executive Chair A - P-Purchase Class A Common Stock 3100 248.81
2023-08-03 GUSTAFSSON ANDERS Executive Chair A - P-Purchase Class A Common Stock 600 238.9
2023-08-03 GUSTAFSSON ANDERS Executive Chair A - P-Purchase Class A Common Stock 400 238.88
2023-05-11 Dhanasekaran Satish director A - A-Award Class A Common Stock 830 265.28
2023-05-11 Modruson Frank Blaise director A - A-Award Class A Common Stock 830 265.28
2023-05-11 Connly Linda director A - A-Award Class A Common Stock 830 265.28
2023-05-11 Connors Nelda J director A - A-Award Class A Common Stock 830 265.28
2023-05-11 MANIRE ROSS W director A - A-Award Class A Common Stock 830 265.28
2023-05-11 ROBERTS JANICE M director A - A-Award Class A Common Stock 830 265.28
2023-05-11 SMITH MICHAEL A director A - A-Award Class A Common Stock 830 265.28
2023-05-11 KEYSER RICHARD L director A - A-Award Class A Common Stock 830 265.28
2023-05-11 Dhanasekaran Satish - 0 0
2023-05-05 GUSTAFSSON ANDERS Executive Chair D - F-InKind Class A Common Stock 1751 273.8
2023-05-06 GUSTAFSSON ANDERS Executive Chair D - F-InKind Class A Common Stock 1030 273.8
2023-05-04 Winters Nathan Andrew Chief Financial Officer A - A-Award Class A Common Stock 5803 0
2023-05-05 Winters Nathan Andrew Chief Financial Officer D - F-InKind Class A Common Stock 402 273.8
2023-05-04 Schmitz Jeffrey F Chief People Officer A - A-Award Class A Common Stock 3095 0
2023-05-05 Schmitz Jeffrey F Chief People Officer D - F-InKind Class A Common Stock 219 273.8
2023-05-06 Schmitz Jeffrey F Chief People Officer D - F-InKind Class A Common Stock 128 273.8
2023-05-04 Heel Joachim Chief Revenue Officer A - A-Award Class A Common Stock 3869 0
2023-05-05 Heel Joachim Chief Revenue Officer D - F-InKind Class A Common Stock 368 273.8
2023-05-06 Heel Joachim Chief Revenue Officer D - F-InKind Class A Common Stock 219 273.8
2023-05-04 Froese Tamara Dionne Chief Supply Chain Officer A - A-Award Class A Common Stock 1122 0
2023-05-05 Froese Tamara Dionne Chief Supply Chain Officer D - F-InKind Class A Common Stock 30 273.8
2023-05-06 Froese Tamara Dionne Chief Supply Chain Officer D - F-InKind Class A Common Stock 12 273.8
2023-05-04 O'Sullivan Colleen M Chief Accounting Officer A - A-Award Class A Common Stock 774 0
2023-05-05 O'Sullivan Colleen M Chief Accounting Officer D - F-InKind Class A Common Stock 70 273.8
2023-05-06 O'Sullivan Colleen M Chief Accounting Officer D - F-InKind Class A Common Stock 37 273.8
2023-05-04 Kogl Cristen L Chief Legal Officer A - A-Award Class A Common Stock 3482 0
2023-05-05 Kogl Cristen L Chief Legal Officer D - F-InKind Class A Common Stock 322 273.8
2023-05-06 Kogl Cristen L Chief Legal Officer D - F-InKind Class A Common Stock 196 273.8
2023-05-04 Cho Michael Chief Strategy Officer A - A-Award Class A Common Stock 2244 0
2023-05-05 Cho Michael Chief Strategy Officer D - F-InKind Class A Common Stock 128 273.8
2023-05-06 Cho Michael Chief Strategy Officer D - F-InKind Class A Common Stock 73 273.8
2023-05-05 White Joseph Ramsey Chief Product & Solutions D - F-InKind Class A Common Stock 123 273.8
2023-05-06 White Joseph Ramsey Chief Product & Solutions D - F-InKind Class A Common Stock 94 273.8
2023-05-05 Burns Bill Chief Executive Officer D - F-InKind Class A Common Stock 555 273.8
2023-05-06 Burns Bill Chief Executive Officer D - F-InKind Class A Common Stock 325 273.8
2023-05-05 Armstrong Robert John Jr Chief Marketing Officer D - F-InKind Class A Common Stock 22 273.8
2023-05-06 Armstrong Robert John Jr Chief Marketing Officer D - F-InKind Class A Common Stock 16 273.8
2023-04-30 Winters Nathan Andrew Chief Financial Officer D - F-InKind Class A Common Stock 236 288.03
2023-04-30 White Joseph Ramsey Chief Product & Solutions D - F-InKind Class A Common Stock 523 288.03
2023-04-30 Schmitz Jeffrey F Chief People Officer D - F-InKind Class A Common Stock 641 288.03
2023-04-30 O'Sullivan Colleen M Chief Accounting Officer D - F-InKind Class A Common Stock 269 288.03
2023-04-30 Kogl Cristen L Chief Legal Officer D - F-InKind Class A Common Stock 998 288.03
2023-04-30 Heel Joachim Chief Revenue Officer D - F-InKind Class A Common Stock 1432 288.03
2023-04-30 GUSTAFSSON ANDERS Executive Chair D - F-InKind Class A Common Stock 8180 288.03
2023-04-30 Froese Tamara Dionne Chief Supply Chain Officer D - F-InKind Class A Common Stock 89 288.03
2023-04-30 Cho Michael Chief Strategy Officer D - F-InKind Class A Common Stock 390 288.03
2023-04-30 Burns Bill Chief Executive Officer D - F-InKind Class A Common Stock 1827 288.03
2023-04-30 Armstrong Robert John Jr Chief Marketing Officer D - F-InKind Class A Common Stock 70 288.03
2023-03-16 Schmitz Jeffrey F Chief Human Resource Officer D - F-InKind Class A Common Stock 20 294.93
2023-03-16 Heel Joachim Chief Revenue Officer D - F-InKind Class A Common Stock 32 294.93
2023-03-16 Armstrong Robert John Jr Chief Marketing Officer A - A-Award Class A Common Stock 1078 0
2023-03-16 Armstrong Robert John Jr Chief Marketing Officer D - Class A Common Stock 0 0
2023-03-16 Armstrong Robert John Jr Chief Marketing Officer D - Stock Appreciation Right 166 205.12
2023-03-16 Armstrong Robert John Jr Chief Marketing Officer D - Stock Appreciation Right 198 244.97
2023-03-01 White Joseph Ramsey Chief Product & Solutions A - A-Award Class A Common Stock 2665 0
2023-03-01 White Joseph Ramsey Chief Product & Solutions D - Class A Common Stock 0 0
2023-03-01 White Joseph Ramsey Chief Product & Solutions D - Stock Appreciation Right 922 98.87
2023-03-01 White Joseph Ramsey Chief Product & Solutions D - Stock Appreciation Right 841 149.57
2023-03-01 White Joseph Ramsey Chief Product & Solutions D - Stock Appreciation Right 935 205.12
2023-03-01 White Joseph Ramsey Chief Product & Solutions D - Stock Appreciation Right 1260 244.97
2023-03-01 Burns Bill Chief Executive Officer A - A-Award Class A Common Stock 9992 0
2023-03-01 GUSTAFSSON ANDERS Executive Chair A - A-Award Class A Common Stock 29976 0
2023-02-24 Cho Michael Chief Strategy Officer D - S-Sale Class A Common Stock 1600 292.38
2023-02-16 Winters Nathan Andrew Chief Financial Officer D - F-InKind Class A Common Stock 202 333.44
2023-02-09 GUSTAFSSON ANDERS Chief Executive Officer A - A-Award Class A Common Stock 14108 0
2023-02-08 Burns Bill Chief Product & Solutions A - A-Award Class A Common Stock 2733 0
2023-02-08 Winters Nathan Andrew Chief Financial Officer A - A-Award Class A Common Stock 405 0
2023-02-08 Heel Joachim Chief Revenue Officer A - A-Award Class A Common Stock 2205 0
2023-02-08 Cho Michael Chief Strategy Officer A - A-Award Class A Common Stock 1014 0
2023-02-08 Froese Tamara Dionne Chief Supply Chain Officer A - A-Award Class A Common Stock 230 0
2023-02-08 Schmitz Jeffrey F Chief HR & Marketing Officer A - A-Award Class A Common Stock 1103 0
2023-02-08 Kogl Cristen L Chief Legal Officer A - A-Award Class A Common Stock 1719 0
2023-02-08 O'Sullivan Colleen M Chief Accounting Officer A - A-Award Class A Common Stock 461 0
2022-12-16 Schmitz Jeffrey F Chief HR & Marketing Officer D - F-InKind Class A Common Stock 39 248.92
2022-12-16 Kogl Cristen L Chief Legal Officer D - F-InKind Class A Common Stock 39 248.92
2022-12-14 Schmitz Jeffrey F Chief HR & Marketing Officer D - F-InKind Class A Common Stock 36 261.5
2022-12-14 Heel Joachim Chief Revenue Officer D - F-InKind Class A Common Stock 59 261.5
2022-12-14 GUSTAFSSON ANDERS Chief Executive Officer D - F-InKind Class A Common Stock 281 261.5
2022-11-03 Froese Tamara Dionne Chief Supply Chain Officer D - Stock Appreciation Right 328 244.97
2022-11-03 Froese Tamara Dionne Chief Supply Chain Officer D - Class A Common Stock 0 0
2022-11-05 O'Sullivan Colleen M Chief Accounting Officer D - F-InKind Class A Common Stock 68 230.56
2022-11-05 Winters Nathan Andrew Chief Financial Officer D - F-InKind Class A Common Stock 68 230.56
2022-08-04 Williams Stephen Edgar Chief Global Ops & Services A - M-Exempt Class A Common Stock 102 244.97
2022-08-04 Williams Stephen Edgar Chief Global Ops & Services D - F-InKind Class A Common Stock 26 328.24
2022-08-04 Williams Stephen Edgar Chief Global Ops & Services A - M-Exempt Class A Common Stock 175 205.12
2022-08-04 Williams Stephen Edgar Chief Global Ops & Services D - F-InKind Class A Common Stock 43 328.24
2022-08-04 Williams Stephen Edgar Chief Global Ops & Services D - S-Sale Class A Common Stock 2021 328.48
2022-08-04 Williams Stephen Edgar Chief Global Ops & Services D - S-Sale Class A Common Stock 208 328.58
2022-08-04 Williams Stephen Edgar Chief Global Ops & Services D - S-Sale Class A Common Stock 102 328.75
2022-08-04 Williams Stephen Edgar Chief Global Ops & Services D - M-Exempt Stock Appreciation Right 406 0
2022-08-04 Williams Stephen Edgar Chief Global Ops & Services D - M-Exempt Stock Appreciation Right 406 244.97
2022-08-04 Williams Stephen Edgar Chief Global Ops & Services D - M-Exempt Stock Appreciation Right 468 205.12
2022-05-12 Connly Linda A - A-Award Class A Common Stock 695 316.72
2022-05-12 KEYSER RICHARD L A - A-Award Class A Common Stock 695 316.72
2022-05-12 Modruson Frank Blaise A - A-Award Class A Common Stock 695 316.72
2022-05-12 MANIRE ROSS W A - A-Award Class A Common Stock 695 316.72
2022-05-12 ROBERTS JANICE M A - A-Award Class A Common Stock 695 316.72
2022-05-12 Desai Chirantan Jitendra A - A-Award Class A Common Stock 695 316.72
2022-05-12 Connors Nelda J A - A-Award Class A Common Stock 695 316.72
2022-05-12 SMITH MICHAEL A A - A-Award Class A Common Stock 695 316.72
2022-05-05 GUSTAFSSON ANDERS Chief Executive Officer A - A-Award Class A Common Stock 13049 0
2022-05-05 GUSTAFSSON ANDERS Chief Executive Officer D - F-InKind Class A Common Stock 1029 342.59
2022-05-05 Burns Bill Chief Product & Solutions A - A-Award Class A Common Stock 3263 0
2022-05-05 Burns Bill Chief Product & Solutions D - F-InKind Class A Common Stock 325 342.59
2022-05-05 Cho Michael Chief Strategy Officer A - A-Award Class A Common Stock 1305 0
2022-05-05 Cho Michael Chief Strategy Officer D - F-InKind Class A Common Stock 111 342.59
2022-05-05 Heel Joachim Chief Revenue Officer A - A-Award Class A Common Stock 2447 0
2022-05-05 Heel Joachim Chief Revenue Officer D - F-InKind Class A Common Stock 240 342.59
2022-05-05 O'Sullivan Colleen M Chief Accounting Officer A - A-Award Class A Common Stock 468 0
2022-05-05 O'Sullivan Colleen M Chief Accounting Officer D - F-InKind Class A Common Stock 37 342.59
2022-05-05 Schmitz Jeffrey F Chief HR & Marketing Officer A - A-Award Class A Common Stock 1632 0
2022-05-05 Schmitz Jeffrey F Chief HR & Marketing Officer D - F-InKind Class A Common Stock 141 342.59
2022-05-05 Winters Nathan Andrew Chief Financial Officer A - A-Award Class A Common Stock 2719 0
2022-05-05 Williams Stephen Edgar Chief Global Ops & Services A - A-Award Class A Common Stock 1006 0
2022-05-05 Williams Stephen Edgar Chief Global Ops & Services D - F-InKind Class A Common Stock 82 342.59
2022-05-05 Kogl Cristen L Chief Legal Officer A - A-Award Class A Common Stock 2175 0
2022-05-05 Kogl Cristen L Chief Legal Officer D - F-InKind Class A Common Stock 196 342.59
2022-04-30 GUSTAFSSON ANDERS Chief Executive Officer D - F-InKind Class A Common Stock 1929 369.66
2022-05-02 GUSTAFSSON ANDERS Chief Executive Officer D - F-InKind Class A Common Stock 2161 379.57
2022-05-02 GUSTAFSSON ANDERS Chief Executive Officer D - F-InKind Class A Common Stock 11663 379.57
2022-04-30 Winters Nathan Andrew Chief Financial Officer D - F-InKind Class A Common Stock 56 369.66
2022-05-02 Winters Nathan Andrew Chief Financial Officer D - F-InKind Class A Common Stock 39 379.57
2022-05-02 Winters Nathan Andrew Chief Financial Officer D - F-InKind Class A Common Stock 210 379.57
2022-04-30 Williams Stephen Edgar Chief Global Ops & Services D - F-InKind Class A Common Stock 86 369.66
2022-04-30 Williams Stephen Edgar Chief Global Ops & Services D - F-InKind Class A Common Stock 96 379.57
2022-05-02 Williams Stephen Edgar Chief Global Ops & Services D - F-InKind Class A Common Stock 771 379.57
2022-04-30 Schmitz Jeffrey F Chief HR & Marketing Officer D - F-InKind Class A Common Stock 151 369.66
2022-04-30 Schmitz Jeffrey F Chief HR & Marketing Officer D - F-InKind Class A Common Stock 162 379.57
2022-05-02 Schmitz Jeffrey F Chief HR & Marketing Officer D - F-InKind Class A Common Stock 872 379.57
2022-04-30 O'Sullivan Colleen M Chief Accounting Officer D - F-InKind Class A Common Stock 63 369.66
2022-05-02 O'Sullivan Colleen M Chief Accounting Officer D - F-InKind Class A Common Stock 76 379.57
2022-05-02 O'Sullivan Colleen M Chief Accounting Officer D - F-InKind Class A Common Stock 408 379.57
2022-04-30 Kogl Cristen L Chief Legal Officer D - F-InKind Class A Common Stock 236 369.66
2022-05-02 Kogl Cristen L Chief Legal Officer D - F-InKind Class A Common Stock 210 379.57
2022-05-02 Kogl Cristen L Chief Legal Officer D - F-InKind Class A Common Stock 1128 379.57
2022-04-30 Heel Joachim Chief Revenue Officer D - F-InKind Class A Common Stock 338 369.66
2022-05-02 Heel Joachim Chief Revenue Officer D - F-InKind Class A Common Stock 339 379.57
2022-04-30 Heel Joachim Chief Revenue Officer D - F-InKind Class A Common Stock 1828 379.57
2022-04-30 Cho Michael Chief Strategy Officer D - F-InKind Class A Common Stock 92 369.66
2022-05-02 Cho Michael Chief Strategy Officer D - F-InKind Class A Common Stock 96 379.57
2022-04-30 Cho Michael Chief Strategy Officer D - F-InKind Class A Common Stock 708 379.57
2022-04-30 Burns Bill Chief Product & Solutions D - F-InKind Class A Common Stock 466 379.57
2022-03-21 GUSTAFSSON ANDERS Chief Executive Officer D - F-InKind Class A Common Stock 154 429.54
2022-02-16 Winters Nathan Andrew Chief Financial Officer D - F-InKind Class A Common Stock 199 430.97
2022-02-14 Connors Nelda J director A - A-Award Class A Common Stock 126 426.42
2022-02-04 GUSTAFSSON ANDERS Chief Executive Officer A - A-Award Class A Common Stock 26326 0
2022-02-03 Winters Nathan Andrew Chief Financial Officer A - A-Award Class A Common Stock 473 0
2022-02-03 Williams Stephen Edgar Chief Global Ops & Services A - A-Award Class A Common Stock 2107 0
2022-02-03 Schmitz Jeffrey F Chief HR & Marketing Officer A - A-Award Class A Common Stock 1967 0
2022-02-03 O'Sullivan Colleen M Chief Accounting Officer A - A-Award Class A Common Stock 919 0
2022-02-03 Kogl Cristen L Chief Legal Officer A - A-Award Class A Common Stock 2545 0
2022-02-03 Heel Joachim Chief Revenue Officer A - A-Award Class A Common Stock 3686 0
2021-12-17 Heel Joachim Chief Revenue Officer D - G-Gift Class A Common Stock 2 0
2022-02-03 Cho Michael Chief Strategy Officer A - A-Award Class A Common Stock 1756 0
2022-02-03 Burns Bill Chief Product & Solutions A - A-Award Class A Common Stock 4915 0
2022-02-03 Connors Nelda J - 0 0
2021-12-16 Schmitz Jeffrey F Chief HR & Marketing Officer D - F-InKind Class A Common Stock 39 592.04
2021-12-16 Kogl Cristen L Chief Legal Officer D - F-InKind Class A Common Stock 39 592.04
2021-12-15 ROBERTS JANICE M director D - S-Sale Class A Common Stock 1802 584.64
2021-12-13 GUSTAFSSON ANDERS Chief Executive Officer D - F-InKind Class A Common Stock 104 604.98
2021-12-13 Modruson Frank Blaise director D - S-Sale Class A Common Stock 2000 605.44
2021-11-23 Heel Joachim Chief Revenue Officer D - G-Gift Class A Common Stock 6 0
2021-12-03 Williams Stephen Edgar Chief Global Ops & Services D - F-InKind Class A Common Stock 481 588.29
2021-12-07 Williams Stephen Edgar Chief Global Ops & Services D - S-Sale Class A Common Stock 910 605.08
2021-12-02 Cho Michael Chief Strategy Officer D - S-Sale Class A Common Stock 802 588.01
2021-11-17 SMITH MICHAEL A director D - S-Sale Class A Common Stock 1500 607
2021-11-18 SMITH MICHAEL A director D - S-Sale Class A Common Stock 2000 604.39
2021-11-18 GUSTAFSSON ANDERS Chief Executive Officer D - S-Sale Class A Common Stock 10000 603.87
2021-11-19 GUSTAFSSON ANDERS Chief Executive Officer D - S-Sale Class A Common Stock 4000 603.59
2021-11-10 Williams Stephen Edgar Chief Global Ops & Services D - S-Sale Class A Common Stock 76 591.84
2021-11-09 GUSTAFSSON ANDERS Chief Executive Officer A - M-Exempt Class A Common Stock 17369 108.2
2021-11-09 GUSTAFSSON ANDERS Chief Executive Officer D - F-InKind Class A Common Stock 7695 600
2021-11-09 GUSTAFSSON ANDERS Chief Executive Officer A - M-Exempt Class A Common Stock 7435 74.72
2021-11-09 GUSTAFSSON ANDERS Chief Executive Officer D - F-InKind Class A Common Stock 3294 600
2021-11-09 GUSTAFSSON ANDERS Chief Executive Officer D - M-Exempt Stock Appreciation Right 8493 74.72
2021-11-09 GUSTAFSSON ANDERS Chief Executive Officer D - M-Exempt Stock Appreciation Right 21191 108.2
2021-11-05 Winters Nathan Andrew Chief Financial Officer D - F-InKind Class A Common Stock 68 607.05
2021-11-05 Williams Stephen Edgar Chief Global Ops & Services D - F-InKind Class A Common Stock 25 607.5
2021-11-05 O'Sullivan Colleen M Chief Accounting Officer D - F-InKind Class A Common Stock 68 607.5
2021-09-07 KEYSER RICHARD L director D - S-Sale Class A Common Stock 4000 584.23
2021-09-08 KEYSER RICHARD L director D - S-Sale Class A Common Stock 5000 579.28
2021-09-01 Kogl Cristen L Chief Legal Officer D - F-InKind Class A Common Stock 70 582.78
2021-09-01 Kogl Cristen L Chief Legal Officer D - F-InKind Class A Common Stock 372 582.78
2021-08-30 GUSTAFSSON ANDERS Chief Executive Officer D - S-Sale Class A Common Stock 6500 590.04
2021-08-31 GUSTAFSSON ANDERS Chief Executive Officer D - S-Sale Class A Common Stock 8500 587.04
2021-08-30 MANIRE ROSS W director D - S-Sale Class A Common Stock 5000 587.74
2021-08-30 Modruson Frank Blaise director D - S-Sale Class A Common Stock 412 590.03
2021-08-31 Modruson Frank Blaise director D - S-Sale Class A Common Stock 1688 585.77
2021-08-23 Burns Bill Chief Product & Solutions D - S-Sale Class A Common Stock 2000 579.15
2021-08-20 Schmitz Jeffrey F Chief HR & Marketing Officer A - M-Exempt Class A Common Stock 224 244.97
2021-08-20 Schmitz Jeffrey F Chief HR & Marketing Officer D - F-InKind Class A Common Stock 100 571.52
2021-08-20 Schmitz Jeffrey F Chief HR & Marketing Officer A - M-Exempt Class A Common Stock 279 205.12
2021-08-20 Schmitz Jeffrey F Chief HR & Marketing Officer D - F-InKind Class A Common Stock 124 571.52
2021-08-20 Schmitz Jeffrey F Chief HR & Marketing Officer D - S-Sale Class A Common Stock 279 571.14
2021-08-20 Schmitz Jeffrey F Chief HR & Marketing Officer D - M-Exempt Stock Appreciation Right 393 244.97
2021-08-20 Schmitz Jeffrey F Chief HR & Marketing Officer D - M-Exempt Stock Appreciation Right 436 205.12
2021-08-09 GUSTAFSSON ANDERS Chief Executive Officer D - S-Sale Class A Common Stock 6528 565.17
2021-08-10 GUSTAFSSON ANDERS Chief Executive Officer D - S-Sale Class A Common Stock 13867 565.62
2021-08-06 Winters Nathan Andrew Chief Financial Officer A - M-Exempt Class A Common Stock 405 149.57
2021-08-06 Winters Nathan Andrew Chief Financial Officer D - F-InKind Class A Common Stock 180 562
2021-08-06 Winters Nathan Andrew Chief Financial Officer D - S-Sale Class A Common Stock 673 562
2021-08-06 Winters Nathan Andrew Chief Financial Officer D - M-Exempt Stock Appreciation Right 552 149.57
2021-08-05 Schmitz Jeffrey F Chief HR & Marketing Officer A - M-Exempt Class A Common Stock 413 149.57
2021-08-05 Schmitz Jeffrey F Chief HR & Marketing Officer A - M-Exempt Class A Common Stock 719 98.87
2021-08-05 Schmitz Jeffrey F Chief HR & Marketing Officer D - F-InKind Class A Common Stock 184 567
2021-08-05 Schmitz Jeffrey F Chief HR & Marketing Officer D - F-InKind Class A Common Stock 319 567
2021-08-05 Schmitz Jeffrey F Chief HR & Marketing Officer D - S-Sale Class A Common Stock 629 565.6
2021-08-05 Schmitz Jeffrey F Chief HR & Marketing Officer D - M-Exempt Stock Appreciation Right 562 149.57
2021-08-05 Schmitz Jeffrey F Chief HR & Marketing Officer D - M-Exempt Stock Appreciation Right 872 98.87
2021-08-05 Cho Michael Chief Strategy Officer A - M-Exempt Class A Common Stock 206 244.97
2021-08-05 Cho Michael Chief Strategy Officer D - F-InKind Class A Common Stock 92 569.37
2021-08-05 Cho Michael Chief Strategy Officer A - M-Exempt Class A Common Stock 249 205.12
2021-08-05 Cho Michael Chief Strategy Officer A - M-Exempt Class A Common Stock 367 149.57
2021-08-05 Cho Michael Chief Strategy Officer D - F-InKind Class A Common Stock 111 569.37
2021-08-05 Cho Michael Chief Strategy Officer A - M-Exempt Class A Common Stock 623 98.87
2021-08-05 Cho Michael Chief Strategy Officer D - F-InKind Class A Common Stock 163 569.37
2021-08-05 Cho Michael Chief Strategy Officer D - F-InKind Class A Common Stock 277 569.37
2021-08-05 Cho Michael Chief Strategy Officer D - M-Exempt Stock Appreciation Right 362 244.97
2021-08-05 Cho Michael Chief Strategy Officer D - M-Exempt Stock Appreciation Right 390 205.12
2021-08-05 Cho Michael Chief Strategy Officer D - M-Exempt Stock Appreciation Right 499 149.57
2021-08-05 Cho Michael Chief Strategy Officer D - M-Exempt Stock Appreciation Right 755 98.87
2021-08-05 Burns Bill Chief Product & Solutions D - S-Sale Class A Common Stock 2892 567.26
2021-06-15 GUSTAFSSON ANDERS Chief Executive Officer D - S-Sale Class A Common Stock 10000 508.15
2020-12-15 SMITH MICHAEL A director A - G-Gift Class A Common Stock 10796 0
2021-06-03 SMITH MICHAEL A director D - S-Sale Class A Common Stock 1500 507
2021-06-04 Kogl Cristen L Chief Legal Officer A - M-Exempt Class A Common Stock 594 108.2
2021-06-04 Kogl Cristen L Chief Legal Officer A - M-Exempt Class A Common Stock 6 51.42
2021-06-04 Kogl Cristen L Chief Legal Officer D - F-InKind Class A Common Stock 3 515.6
2021-06-04 Kogl Cristen L Chief Legal Officer D - F-InKind Class A Common Stock 264 515.6
2021-06-04 Kogl Cristen L Chief Legal Officer A - M-Exempt Class A Common Stock 348 85.82
2021-06-04 Kogl Cristen L Chief Legal Officer D - F-InKind Class A Common Stock 155 515.6
2021-06-04 Kogl Cristen L Chief Legal Officer D - S-Sale Class A Common Stock 526 515.47
2021-06-04 Kogl Cristen L Chief Legal Officer D - M-Exempt Stock Appreciation Right 418 85.82
2021-06-04 Kogl Cristen L Chief Legal Officer D - M-Exempt Stock Appreciation Right 753 108.2
2021-06-04 Kogl Cristen L Chief Legal Officer D - M-Exempt Stock Appreciation Right 7 51.42
2021-06-02 Heel Joachim Chief Revenue Officer D - S-Sale Class A Common Stock 4000 501.97
2021-06-03 Schmitz Jeffrey F Chief HR & Marketing Officer D - S-Sale Class A Common Stock 2012 505.05
2021-06-03 Burns Bill Chief Product & Solutions D - S-Sale Class A Common Stock 5000 505.23
2021-06-01 MANIRE ROSS W director D - S-Sale Class A Common Stock 6000 502.98
2021-05-25 SMITH MICHAEL A director D - S-Sale Class A Common Stock 1267 505
2021-05-25 Cho Michael Chief Strategy Officer D - S-Sale Class A Common Stock 2125 505.78
2021-05-21 SMITH MICHAEL A director D - S-Sale Class A Common Stock 500 495.96
2021-05-24 SMITH MICHAEL A director D - S-Sale Class A Common Stock 1000 503.16
2021-05-24 SMITH MICHAEL A director D - S-Sale Class A Common Stock 2000 500.84
2021-05-24 SMITH MICHAEL A director D - S-Sale Class A Common Stock 1000 498
2021-05-24 SMITH MICHAEL A director D - S-Sale Class A Common Stock 1000 501
2021-05-20 GUSTAFSSON ANDERS Chief Executive Officer D - S-Sale Class A Common Stock 20000 489.23
2021-05-21 GUSTAFSSON ANDERS Chief Executive Officer D - S-Sale Class A Common Stock 3023 501.2
2021-05-24 Kogl Cristen L Chief Legal Officer A - M-Exempt Class A Common Stock 897 51.42
2021-05-24 Kogl Cristen L Chief Legal Officer D - F-InKind Class A Common Stock 398 501.55
2021-05-24 Kogl Cristen L Chief Legal Officer D - S-Sale Class A Common Stock 499 502.3
2021-05-24 Kogl Cristen L Chief Legal Officer D - M-Exempt Stock Appreciation Right 1000 51.42
2021-05-20 Schmitz Jeffrey F Chief HR & Marketing Officer D - S-Sale Class A Common Stock 1000 488
2021-05-21 Schmitz Jeffrey F Chief HR & Marketing Officer D - S-Sale Class A Common Stock 1000 500
2021-05-20 Winters Nathan Andrew Chief Financial Officer D - S-Sale Class A Common Stock 1000 491.69
2021-05-14 SMITH MICHAEL A director A - A-Award Class A Common Stock 411 486.73
2021-05-14 ROBERTS JANICE M director A - A-Award Class A Common Stock 411 486.73
2021-05-14 Modruson Frank Blaise director A - A-Award Class A Common Stock 411 486.73
2021-05-14 MANIRE ROSS W director A - A-Award Class A Common Stock 411 486.73
2021-05-14 KEYSER RICHARD L director A - A-Award Class A Common Stock 411 486.73
2021-05-14 Desai Chirantan Jitendra director A - A-Award Class A Common Stock 411 486.73
2021-05-14 Connly Linda director A - A-Award Class A Common Stock 411 486.73
2021-05-10 GUSTAFSSON ANDERS Chief Executive Officer D - F-InKind Class A Common Stock 2370 484.04
2021-05-10 GUSTAFSSON ANDERS Chief Executive Officer D - F-InKind Class A Common Stock 12795 484.04
2021-05-10 Winters Nathan Andrew Chief Financial Officer D - F-InKind Class A Common Stock 208 484.04
2021-05-10 Winters Nathan Andrew Chief Financial Officer D - F-InKind Class A Common Stock 1121 484.04
2021-05-10 Schmitz Jeffrey F Chief HR & Marketing Officer D - F-InKind Class A Common Stock 212 484.04
2021-05-10 Schmitz Jeffrey F Chief HR & Marketing Officer D - F-InKind Class A Common Stock 1141 484.04
2021-05-10 O'Sullivan Colleen M Chief Accounting Officer D - F-InKind Class A Common Stock 103 484.04
2021-05-10 O'Sullivan Colleen M Chief Accounting Officer D - F-InKind Class A Common Stock 555 484.04
2021-05-10 Kogl Cristen L Chief Legal Officer D - F-InKind Class A Common Stock 82 484.04
2021-05-10 Kogl Cristen L Chief Legal Officer D - F-InKind Class A Common Stock 438 484.04
2021-05-10 Heel Joachim Chief Revenue Officer D - F-InKind Class A Common Stock 443 484.04
2021-05-10 Heel Joachim Chief Revenue Officer D - F-InKind Class A Common Stock 2388 484.04
2021-05-10 Cho Michael Chief Strategy Officer D - F-InKind Class A Common Stock 125 484.04
2021-05-10 Cho Michael Chief Strategy Officer D - F-InKind Class A Common Stock 911 484.04
2021-05-10 Burns Bill Chief Product & Solutions D - F-InKind Class A Common Stock 568 484.04
2021-05-10 Burns Bill Chief Product & Solutions D - F-InKind Class A Common Stock 3065 484.04
2021-05-06 GUSTAFSSON ANDERS Chief Executive Officer A - A-Award Class A Common Stock 7670 0
2021-05-07 Williams Stephen Edgar Chief Global Ops & Services A - M-Exempt Class A Common Stock 200 244.97
2021-05-07 Williams Stephen Edgar Chief Global Ops & Services D - F-InKind Class A Common Stock 49 483.86
2021-05-07 Williams Stephen Edgar Chief Global Ops & Services A - M-Exempt Class A Common Stock 269 205.12
2021-05-07 Williams Stephen Edgar Chief Global Ops & Services D - F-InKind Class A Common Stock 66 483.86
2021-05-07 Williams Stephen Edgar Chief Global Ops & Services D - S-Sale Class A Common Stock 354 484.05
2021-05-06 Williams Stephen Edgar Chief Global Ops & Services A - A-Award Class A Common Stock 622 0
2021-05-07 Williams Stephen Edgar Chief Global Ops & Services D - S-Sale Class A Common Stock 560 484.27
2021-05-07 Williams Stephen Edgar Chief Global Ops & Services D - M-Exempt Stock Appreciation Right 406 244.97
2021-05-07 Williams Stephen Edgar Chief Global Ops & Services D - M-Exempt Stock Appreciation Right 468 205.12
2021-05-06 Schmitz Jeffrey F Chief HR & Marketing Officer A - A-Award Class A Common Stock 954 0
2021-05-06 O'Sullivan Colleen M Chief Accounting Officer A - A-Award Class A Common Stock 249 0
2021-05-06 Kogl Cristen L Chief Legal Officer A - A-Award Class A Common Stock 1327 0
2021-05-06 Heel Joachim Chief Revenue Officer A - A-Award Class A Common Stock 1452 0
2021-05-06 Cho Michael Chief Strategy Officer A - A-Award Class A Common Stock 747 0
2021-05-06 Burns Bill Chief Product & Solutions A - A-Award Class A Common Stock 1908 0
2021-02-16 GUSTAFSSON ANDERS Chief Executive Officer A - M-Exempt Class A Common Stock 9305 74.72
2021-02-16 GUSTAFSSON ANDERS Chief Executive Officer A - M-Exempt Class A Common Stock 19182 46.07
2021-02-16 GUSTAFSSON ANDERS Chief Executive Officer D - F-InKind Class A Common Stock 1874 483.95
2021-02-16 GUSTAFSSON ANDERS Chief Executive Officer D - F-InKind Class A Common Stock 2250 485.89
2021-02-16 GUSTAFSSON ANDERS Chief Executive Officer D - F-InKind Class A Common Stock 8498 483.95
2021-02-24 Schmitz Jeffrey F Chief HR & Marketing Officer A - M-Exempt Class A Common Stock 256 205.12
2021-02-24 Schmitz Jeffrey F Chief HR & Marketing Officer D - F-InKind Class A Common Stock 83 498.02
2021-02-19 O'Sullivan Colleen M Chief Accounting Officer A - M-Exempt Class A Common Stock 379 149.57
2021-02-19 O'Sullivan Colleen M Chief Accounting Officer A - M-Exempt Class A Common Stock 1003 98.87
2021-02-19 O'Sullivan Colleen M Chief Accounting Officer D - F-InKind Class A Common Stock 112 490.11
2021-02-19 O'Sullivan Colleen M Chief Accounting Officer D - F-InKind Class A Common Stock 303 490.11
2021-04-30 GUSTAFSSON ANDERS Chief Executive Officer D - F-InKind Class A Common Stock 1929 487.74
2021-05-02 GUSTAFSSON ANDERS Chief Executive Officer D - F-InKind Class A Common Stock 2160 487.74
2021-04-30 Winters Nathan Andrew Chief Financial Officer D - F-InKind Class A Common Stock 56 487.74
2021-05-02 Winters Nathan Andrew Chief Financial Officer D - F-InKind Class A Common Stock 39 487.74
2021-04-30 Williams Stephen Edgar Chief Global Ops & Services D - F-InKind Class A Common Stock 86 487.74
2021-05-02 Williams Stephen Edgar Chief Global Ops & Services D - F-InKind Class A Common Stock 95 487.74
2021-04-30 Schmitz Jeffrey F Chief HR & Marketing Officer D - F-InKind Class A Common Stock 151 487.74
2021-05-02 Schmitz Jeffrey F Chief HR & Marketing Officer D - F-InKind Class A Common Stock 162 487.74
2021-04-30 O'Sullivan Colleen M Chief Accounting Officer D - F-InKind Class A Common Stock 63 487.74
2021-05-02 O'Sullivan Colleen M Chief Accounting Officer D - F-InKind Class A Common Stock 76 487.74
2021-04-30 Kogl Cristen L Chief Legal Officer D - F-InKind Class A Common Stock 235 487.74
2021-05-02 Kogl Cristen L Chief Legal Officer D - F-InKind Class A Common Stock 209 487.74
2021-04-30 Heel Joachim Chief Revenue Officer D - F-InKind Class A Common Stock 338 487.74
2021-05-02 Heel Joachim Chief Revenue Officer D - F-InKind Class A Common Stock 339 487.74
2021-04-30 Cho Michael Chief Strategy Officer D - F-InKind Class A Common Stock 92 487.74
2021-05-02 Cho Michael Chief Strategy Officer D - F-InKind Class A Common Stock 96 487.74
2021-04-30 Burns Bill Chief Product & Solutions D - F-InKind Class A Common Stock 413 487.74
2021-05-02 Burns Bill Chief Product & Solutions D - F-InKind Class A Common Stock 446 487.74
2021-03-16 SMITH MICHAEL A director D - G-Gift Class A Common Stock 63 0
2021-03-04 Cho Michael SVP, Corporate Development D - S-Sale Class A Common Stock 337 495.98
2021-03-01 SMITH MICHAEL A director D - S-Sale Class A Common Stock 2000 512
2021-02-24 Schmitz Jeffrey F SVP, Chief Marketing Officer A - M-Exempt Class A Common Stock 173 205.12
2021-02-24 Schmitz Jeffrey F SVP, Chief Marketing Officer D - S-Sale Class A Common Stock 173 498.85
2021-02-24 Schmitz Jeffrey F SVP, Chief Marketing Officer D - M-Exempt Stock Appreciation Right 436 205.12
2021-02-24 GUSTAFSSON ANDERS Chief Executive Officer D - S-Sale Class A Common Stock 15000 509.77
2021-02-24 GUSTAFSSON ANDERS Chief Executive Officer D - G-Gift Class A Common Stock 197 0
2021-02-22 KEYSER RICHARD L director D - S-Sale Class A Common Stock 15000 489.91
2021-02-19 Modruson Frank Blaise director D - S-Sale Class A Common Stock 1053 491.25
2021-02-19 Modruson Frank Blaise director D - S-Sale Class A Common Stock 1140 491.4
2021-02-19 O'Sullivan Colleen M Chief Accounting Officer A - M-Exempt Class A Common Stock 267 149.57
2021-02-19 O'Sullivan Colleen M Chief Accounting Officer A - M-Exempt Class A Common Stock 700 98.87
2021-02-19 O'Sullivan Colleen M Chief Accounting Officer D - S-Sale Class A Common Stock 967 490.1
2021-02-19 O'Sullivan Colleen M Chief Accounting Officer D - M-Exempt Stock Appreciation Right 546 149.57
2021-02-19 O'Sullivan Colleen M Chief Accounting Officer D - M-Exempt Stock Appreciation Right 1257 98.87
2021-02-16 GUSTAFSSON ANDERS Chief Executive Officer A - M-Exempt Class A Common Stock 5181 74.72
2021-02-16 GUSTAFSSON ANDERS Chief Executive Officer A - M-Exempt Class A Common Stock 10684 46.07
2021-02-16 GUSTAFSSON ANDERS Chief Executive Officer D - S-Sale Class A Common Stock 13038 478.06
2021-02-16 GUSTAFSSON ANDERS Chief Executive Officer D - S-Sale Class A Common Stock 2827 485.54
2021-02-16 GUSTAFSSON ANDERS Chief Executive Officer A - A-Award Class A Common Stock 28882 0
2021-02-16 GUSTAFSSON ANDERS Chief Executive Officer D - M-Exempt Stock Appreciation Right 11000 74.72
2021-02-16 GUSTAFSSON ANDERS Chief Executive Officer D - M-Exempt Stock Appreciation Right 21201 46.07
2021-02-16 Winters Nathan Andrew Acting Chief Financial Officer A - A-Award Class A Common Stock 1298 477.74
2021-02-16 Winters Nathan Andrew Acting Chief Financial Officer A - A-Award Class A Common Stock 2529 0
2021-02-16 Schmitz Jeffrey F SVP, Chief Marketing Officer A - A-Award Class A Common Stock 2575 0
2021-02-16 O'Sullivan Colleen M Chief Accounting Officer A - A-Award Class A Common Stock 1252 0
2021-02-16 Kogl Cristen L SVP, General Counsel & Secty A - A-Award Class A Common Stock 838 0
2021-02-16 Kogl Cristen L SVP, General Counsel & Secty A - A-Award Class A Common Stock 988 0
2021-02-16 Heel Joachim SVP, Global Sales A - A-Award Class A Common Stock 4815 0
2020-12-07 Heel Joachim SVP, Global Sales D - G-Gift Class A Common Stock 3 0
2020-12-09 Heel Joachim SVP, Global Sales D - G-Gift Class A Common Stock 3 0
2020-12-18 Heel Joachim SVP, Global Sales D - G-Gift Class A Common Stock 3 0
2021-02-16 Cho Michael SVP, Corporate Development A - A-Award Class A Common Stock 2287 0
2021-02-16 Burns Bill SVP, Chief Product & Solutions A - A-Award Class A Common Stock 6258 0
2020-12-17 ROBERTS JANICE M director D - S-Sale Class A Common Stock 2670 373.09
2020-12-16 Schmitz Jeffrey F SVP, Chief Marketing Officer A - A-Award Class A Common Stock 261 383.45
2020-12-16 Kogl Cristen L SVP, General Counsel & Secty A - A-Award Class A Common Stock 261 383.45
2020-12-14 Cho Michael SVP, Corporate Development D - S-Sale Class A Common Stock 500 383.22
2020-12-04 Williams Stephen Edgar SVP, Global Supply Chain D - S-Sale Class A Common Stock 1052 379.58
2020-12-03 SMITH MICHAEL A director D - S-Sale Class A Common Stock 3500 372.9
2020-12-03 Williams Stephen Edgar SVP, Global Supply Chain D - F-InKind Class A Common Stock 339 372.37
2020-11-25 Heel Joachim SVP, Global Sales D - S-Sale Class A Common Stock 3000 371.13
2020-11-23 GUSTAFSSON ANDERS Chief Executive Officer D - S-Sale Class A Common Stock 7500 363.71
2020-11-23 GUSTAFSSON ANDERS Chief Executive Officer D - S-Sale Class A Common Stock 10437 362.13
2020-11-05 Williams Stephen Edgar SVP, Global Supply Chain A - A-Award Class A Common Stock 304 329.18
2020-11-05 Winters Nathan Andrew Acting Chief Financial Officer A - A-Award Class A Common Stock 456 329.18
2020-11-05 O'Sullivan Colleen M Chief Accounting Officer A - A-Award Class A Common Stock 456 329.18
2020-11-09 SMITH MICHAEL A director A - M-Exempt Class A Common Stock 3627 35.97
2020-11-06 SMITH MICHAEL A director D - G-Gift Class A Common Stock 11196 0
2020-11-09 SMITH MICHAEL A director D - S-Sale Class A Common Stock 3627 359.48
2020-11-09 SMITH MICHAEL A director D - M-Exempt Stock Appreciation Right 4031 35.97
2020-11-09 KEYSER RICHARD L director D - G-Gift Class A Common Stock 2000 0
2020-11-09 Heel Joachim SVP, Global Sales D - S-Sale Class A Common Stock 3000 361.1
2020-11-06 GUSTAFSSON ANDERS Chief Executive Officer A - M-Exempt Class A Common Stock 12992 46.07
2020-11-05 GUSTAFSSON ANDERS Chief Executive Officer D - S-Sale Class A Common Stock 29513 340.67
2020-11-06 GUSTAFSSON ANDERS Chief Executive Officer D - S-Sale Class A Common Stock 12992 345.1
2020-11-06 GUSTAFSSON ANDERS Chief Executive Officer D - M-Exempt Stock Appreciation Right 15000 46.07
2020-11-05 O'Sullivan Colleen M Chief Accounting Officer A - M-Exempt Class A Common Stock 1314 68.71
2020-11-05 O'Sullivan Colleen M Chief Accounting Officer D - S-Sale Class A Common Stock 1314 339.8
2020-11-05 O'Sullivan Colleen M Chief Accounting Officer D - M-Exempt Stock Appreciation Right 1648 68.71
2020-11-06 Kogl Cristen L SVP, General Counsel & Secty D - S-Sale Class A Common Stock 705 341.81
2020-09-02 Burns Bill SVP, Chief Product & Solutions A - M-Exempt Class A Common Stock 4568 51.42
2020-09-02 Burns Bill SVP, Chief Product & Solutions A - M-Exempt Class A Common Stock 803 112.95
2020-09-02 Burns Bill SVP, Chief Product & Solutions D - S-Sale Class A Common Stock 5371 294.67
2020-09-02 Burns Bill SVP, Chief Product & Solutions D - M-Exempt Stock Appreciation Right 1302 112.95
2020-09-02 Burns Bill SVP, Chief Product & Solutions D - M-Exempt Stock Appreciation Right 5534 51.42
2020-08-28 Winters Nathan Andrew Acting Chief Financial Officer D - Class A Common Stock 0 0
2020-08-28 Winters Nathan Andrew Acting Chief Financial Officer D - Stock Appreciation Right 1104 149.57
2020-08-28 Winters Nathan Andrew Acting Chief Financial Officer D - Stock Appreciation Right 315 205.12
2020-08-28 Winters Nathan Andrew Acting Chief Financial Officer D - Stock Appreciation Right 578 244.97
2020-09-01 Kogl Cristen L SVP, General Counsel & Secty D - F-InKind Class A Common Stock 69 287.16
2020-08-27 Williams Stephen Edgar SVP, Global Supply Chain A - M-Exempt Class A Common Stock 122 205.12
2020-08-27 Williams Stephen Edgar SVP, Global Supply Chain D - S-Sale Class A Common Stock 312 278.4
2020-08-27 Williams Stephen Edgar SVP, Global Supply Chain D - M-Exempt Stock Appreciation Right 467 205.12
2020-08-26 SMITH MICHAEL A director D - S-Sale Class A Common Stock 2374 283.78
2020-08-26 SMITH MICHAEL A director D - S-Sale Class A Common Stock 3500 284.75
2020-08-26 SMITH MICHAEL A director D - S-Sale Class A Common Stock 1626 284.16
2020-08-09 Kogl Cristen L SVP, General Counsel & Secty D - F-InKind Class A Common Stock 113 283.04
2020-08-05 GUSTAFSSON ANDERS Chief Executive Officer A - M-Exempt Class A Common Stock 25302 38.79
2020-08-05 GUSTAFSSON ANDERS Chief Executive Officer D - S-Sale Class A Common Stock 25302 287.43
2020-08-05 GUSTAFSSON ANDERS Chief Executive Officer D - S-Sale Class A Common Stock 1 285.27
2020-08-05 GUSTAFSSON ANDERS Chief Executive Officer D - M-Exempt Stock Appreciation Right 29289 38.79
2020-06-09 ROBERTS JANICE M director D - S-Sale Class A Common Stock 3563 272.79
2020-06-08 KEYSER RICHARD L director A - M-Exempt Class A Common Stock 3502 35.97
2020-06-08 KEYSER RICHARD L director D - S-Sale Class A Common Stock 3502 276.78
2020-06-08 KEYSER RICHARD L director D - M-Exempt Stock Appreciation Right 4031 35.97
2020-06-01 GUSTAFSSON ANDERS Chief Executive Officer A - M-Exempt Class A Common Stock 11093 38.79
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Transcripts
Operator:
Good day, and welcome to the Second Quarter 2024 Zebra Technologies Earnings Conference Call. All participants will be in a listen-only mode. [Operator Instructions]. After today's presentation, there will be an opportunity to ask questions. Please note, this event is being recorded. I would now like to turn the conference over to Mike Steele, Vice President, Investor Relations. Please go ahead.
Mike Steele:
Good morning, and welcome to Zebra's second quarter earnings conference call. This presentation is being simulcast on our website at investors.zebra.com and will be archived there for at least one year. Our forward-looking statements are based on current expectations and assumptions and are subject to risks and uncertainties. Actual results could differ materially and we refer you to the factors discussed in our SEC filings. During this call, we will reference non-GAAP financial measures as we describe our business performance. You can find reconciliations at the end of this slide presentation and in today's earnings press release. Throughout this presentation, unless otherwise indicated, our references to sales performance are year-on-year and on a constant currency basis. This presentation will include prepared remarks from Bill Burns, our Chief Executive Officer; and Nathan Winters, our Chief Financial Officer. Bill will begin with a discussion of our second quarter results. Nathan will then provide additional detail on the financials and discuss our third quarter and revised full year outlook. Bill will conclude with progress on advancing our strategic priorities. Following the prepared remarks, Bill and Nathan will take your questions. Now, let's turn to Slide 4, as I hand it over to Bill.
Bill Burns:
Thank you, Mike. Good morning and thank you for joining us. Our teams executed well in the second quarter delivering sales and earnings results above the high end of our outlook. For the quarter, we realized sales of $1.2 billion approximately flat to the prior year. An adjusted EBITDA margin of 20.5%, a 70 basis point decrease, and non-GAAP diluted earnings per share of $3.18, a 3% decrease from the prior year. As we discussed in our last earnings call, during the first quarter, we began to see modest recovery in retail and e-commerce. In the second quarter, we saw signs of momentum across other end markets, including healthcare, where we realized double-digit growth. Mobile computing returned to growth across each of our vertical end markets led by healthcare and retail. The growth in mobile computing was offset by declines across our other major product categories where year-on-year comparisons are more challenging and we were in earlier stages of recovery. Services and software saw modest growth in the quarter. While we are encouraged by early momentum and demand, we continue to see cautious spending behavior from our customers on large deployments which have not yet returned to historical levels. Another highlight was our sequential improvement in profitability due to improved gross margin and the benefits of our restructuring actions. Our plan to deliver $120 million of net annualized operating savings is on track and substantially complete. Given our second quarter performance, progress in our cost actions, and early signs of momentum and demand, we are raising our full year outlook for sales and profitability. I will now turn the call over to Nathan to review our Q2 financial results and discuss our revised 2024 outlook.
Nathan Winters:
Thank you, Bill. Let's start with the P&L on Slide 6. In Q2, total company sales were approximately flat, reflecting early signs of momentum demand beyond retail and e-commerce. Our Asset Intelligence & Tracking segment declined 14.4%, primarily driven by printing and RFID on challenging prior year comparisons. Enterprise Visibility & Mobility segment sales increased 8.2% with double-digit growth in mobile computing partially offset by a decline in data capture solutions. We saw modest growth in services and software. Performance was mixed across our regions. In North America, sales decreased 7% with fewer large orders in retail and transportation and logistics, partially offset by strong growth in healthcare. In EMEA, sales increased 10%, driven by mobile computing. In Asia-Pacific, sales declined 3% with continued weakness in China and challenging compares in Australia and Japan, partially offset by growth in Southeast Asia. And sales increased 7% in Latin America led by Brazil. From a sequential perspective, total Q2 sales were slightly higher than Q1, with growth in nearly all product categories as we realized modest improvement in demand throughout the quarter in manufacturing, healthcare, and transportation and logistics. Adjusted gross margin increased 60 basis points to 48.6% as we benefited from cycling premium supply chain costs in the prior year in favorable effects. Adjusted operating expenses as a percent of sales increased 110 basis points. This was driven by normalized incentive compensation expense partially offset by approximately $25 million of incremental net savings from our restructuring actions. This resulted in second quarter adjusted EBITDA margin of 20.5%, a 70 basis point decrease versus the prior year, and a 60 basis point sequential improvement from Q1. Non-GAAP diluted earnings per share was $3.18, a 3.3% year-over-year decrease. Turning now to the balance sheet and cash flow on Slide 7. In the first half of 2024, we generated $389 million of free cash flow as we drove improvements in working capital. We ended the quarter at a 2.4x net debt to adjusted EBITDA leverage ratio, which is within our target range and we had approximately $1.5 billion of capacity on a revolving credit facility as of quarter end. We diversified our capital structure during the second quarter by issuing $500 million of senior unsecured notes, while retiring a receivable financing facility that matured in May. We also terminated our remaining interest rate swap agreements for $77 million of cash proceeds. We have been prioritizing debt pay down and now have increased flexibility given our lower debt balance and improved cash flow. Let's now turn to our outlook. For Q3, we expect sales growth between 25% and 28% compared to the prior year. This outlook assumes continued stability of demand trends across our major product categories with broad-based growth as we cycle easier compares across the business, including significant destocking activity by our distributors during the second half of last year. We entered the third quarter with a solid backlog and pipeline of opportunities. That said, we are not anticipating an increase in large order activity considering the conversion rates on our pipeline remain lower than historical levels as customers continue to be cautious in what remains an uncertain environment. We would like to see additional momentum in large orders before factoring in a stronger recovery. Q3 adjusted EBITDA margin is now expected to be between 20% and 21%, driven by expense leveraging from higher sales volume with benefits from restructuring actions partially offset by normalized incentive compensation expense. Non-GAAP diluted earnings per share are expected to be in the range of $3 to $3.30. We have raised our guide for the full year, reflecting our second quarter performance and early signs of momentum and demand. We now expect sales growth between 4% and 7% for the year and adjusted EBITDA margin to be in the range of 20% to 21%. Non-GAAP diluted earnings per share are now expected to be in the range of $12.30 to $12.90. Free cash flow for the year is now expected to be at least $700 million. We have been making progress rightsizing inventory in our balance sheet and improving cash conversion. Please reference additional modeling assumptions shown on Slide 8. With that, I will turn the call back to Bill.
Bill Burns:
Thank you, Nathan. Zebra is well-positioned to benefit from secular trends that support our long-term growth. These include labor and resource constraints, track and trace mandates, increased consumer expectations, and the need for real time supply chain visibility. We help our customers digitize their environments and automate their workflows through our comprehensive portfolio of innovative solutions, including purpose-built hardware, software, and services. We empower frontline workers to execute tasks more effectively by navigating constant change in real-time through advanced capabilities including automation, prescriptive analytics, machine learning, and artificial intelligence. At our Innovation Day event in May, we demonstrated how we transform workflows across the supply chain to drive positive outcomes for enterprises across our end market. Our products and solutions are mission critical to enable visibility that consumers and enterprises now expect throughout the entire supply chain. On Slide 11, you will see Zebra solutions can touch a product 30x from its origination to the point of last mile delivery. Let's briefly walk through the journey with a few high level exams. In manufacturing, our machine vision solutions provide quality inspection and track and trace visibility throughout the process. In a warehouse, our wearable mobile computers, autonomous mobile robots and comprehensive RFID portfolio transform receiving, picking and shipping. As the product arrives at a store, associates are equipped with Zebra software running on our mobile computers to assist customers' stock inventory and fulfill online orders. And when an item is delivered to your home, you receive a notification and picture from Zebra's handheld device verifying on time quality delivery. As you'll see on Slide 12, our customers leverage our solutions to optimize workflows across a broad range of end markets. We empower enterprises to drive productivity and better serve their customers, shoppers, and patients. We are seeing Zebra's competitive differentiation in mobile computing solutions drive wins across our vertical end markets. Customers value the capabilities we embed in the software layer of our devices that they leverage to transform workflows and improve outcome. For example, we secured a mobile computing win with the commercial airline utilizing our mobile package dimensioning solution enabled through AI. Also, a North American retailer will leverage Zebra's work cloud collaboration software on their new wearable mobile computers, connecting their associates to drive better outcomes in their stores. Additionally, we are able to displace consumer cell phones at a European retailer with our mobile computers and Zebra's Identity Guardian solution. It provides multifactor authentication for a shared device environment that brings security, productivity, and convenience to the front line. It is also notable that mobile computing contributed to double-digit sales growth in healthcare. Over the past year, our teams have been successfully selling the benefits of our solutions and clinical mobility that empower caregivers while delivering lower total cost of ownership for hospital systems. We have been displacing consumer cell phones with our devices and there continues to be a long runway of opportunity for equipping more clinicians with mobile computers. In closing, we expect to see broad-based growth in the second half as we cycle much easier comparisons and benefit from momentum beyond retail. We maintain strong conviction in our long-term opportunity for Zebra as we elevate our strategic role with our customers through our innovative portfolio of solutions. Our sales and cost initiatives have positioned us well for profitable growth as our end markets continue to recover. I will now hand it back to Mike.
Mike Steele:
Thanks, Bill. We'll now open the call to Q&A. We ask that you limit yourself to one question and one follow-up to give everyone a chance to participate.
Operator:
We will now begin the question-and-answer session. [Operator Instructions]. Our first question comes from Damian Karas with UBS. Please go ahead.
Damian Karas:
Hey, good morning, everyone. Congrats on the quarter.
Bill Burns:
Good morning, Damian.
Damian Karas:
Bill, I wanted to get your thoughts on what you suspect it's going to take to bring some of the larger project activity back into the fold, and maybe you could just give us a sense on, it sounds like you're not expecting much this year. How much upside to your guidance do you think there would be if you do in fact start to see a return sooner rather than later?
Bill Burns:
Yes, Damian, I think that if we look back to Q1, we saw early signs of recovery, as we talked about last quarter in retail and e-commerce. We're certainly encouraged by the better than expected sales results in Q2, which really, we saw momentum, as we said around beyond retail really. And really, it was driven by mid-tier and run rate business. So large deal activity was pretty consistent in Q2 coming off of Q1, but still well below historic levels. So I think that we see customers overall continue to cite uncertainty to us in the market, their markets, their end markets, which really is reflecting in their purchasing behavior. I'd say that large deployments overall are being spread more to these mid-size deals or smaller deals, and being spread out over a longer period of time because of this, and I think ultimately, when they're placing small orders, they're placing those to add to their installed base or for new applications or expansion opportunities to-date. So I think that the pipeline of opportunities remains strong. I think there's optimism on the part of our partners and customers. I think we'd like to see more momentum in large orders. So we saw the first uptick in large orders in the first quarter kind of flat the second quarter. So we feel okay about that. We saw growth in mid-tier and run rate. I just think we'd like to see more large order activity to call a broader base recovery. So I think now we're seeing strength in mobile computing, strength across kind of large orders, medium and small. But we just want to see more large orders really from our customers. And I think it's just driven by their caution of what's happening in macro today.
Damian Karas:
Great. That makes sense. And I just want to ask you on the cost front, it seems like there's been a pick back up in shipping rates, and I know that was a little bit of a headwind for you guys in past years. To what extent have you been maybe experiencing some of that cost inflation and maybe just talk through what's kind of in your guidance for the rest of the year? Thanks.
Nathan Winters:
Yes. Damian, so we have seen a modest increase in rates due to whether that's some of the Red Sea issues or now with the stronger demand, particularly on the ocean rates. I'd say it's a modest impact in terms of incremental costs that we've included in our full year guide. But the team's again working several actions in terms of the different air modes, how we leverage cost off to improve transit time, as well as again working with our partners around the forecast for the remainder of year to get ahead of that, the second half demand and mitigate as much of that as possible. So there is absolutely seeing some increase, but I'd say it's pretty modest at this point and within our second half guide.
Operator:
The next question comes from Jamie Cook with Truist Securities. Please go ahead.
Jamie Cook:
Hi, good morning, and congratulations on a nice quarter. I guess, just my first question, I guess, what struck me in the quarter, your EVM margins were much better than I thought, and I think even better than your expectations. I think you were guiding to down margin sequentially. So can you just speak to the drivers behind that? I guess, that's my first question. And then I'll stop there and then I'll give you my second question after, I guess.
Nathan Winters:
Good morning, Jamie. So, yes, if you look at overall gross margins at 48.6%, this is our highest gross margin quarter in three years, benefiting from the level of large deals. So the strength in run rate and mid-tier is a positive for gross margin in particular within the EVM segment. We're also seeing continued strength in our service and software margins again, which is heavily less more weighted towards EVM, as well as now fully rolling over all the premium supply chain costs. So again, I think it was part of that was just the strength in the quarter and really seeing the incremental volume fall through to the bottom line, driving the sequential improvement in gross margin both within EVM particularly.
Jamie Cook:
Okay. And then I guess, just given the strength in the margin this quarter, and I mean, I don't think your EBITDA margin guide is now, what 20% to 21%, I think before it was about 20%. I'm just wondering why we wouldn't see better pull-through in the back half of the year, in particular with the top-line growth that you would see relative to declines or flat revenues in the second quarter.
Nathan Winters:
Yes. If you look at our EBITDA guide for the third quarter of 20% to 21% again year-on-year, that's up primarily due to volume leverage, nearly 9 points. And I think we expect similar deal as well as business mix Q2 to Q3 such that you get a similar margin profile from Q2 to Q3. So if you look at the Q3 guide, effectively flat to Q2 based on that assumption of kind of the underlying mix of deals as well as the business unit mix gives us that similar profile. And I'd say the other really don't expect the same level of incremental benefits sequentially as we were able to realize some of the incremental benefits in Q2 from the restructuring actions. And then you do see that modest uptick implied in the guide for the fourth quarter on the incremental volume.
Operator:
The next question comes from Tommy Moll with Stephens. Please go ahead.
Tommy Moll:
Good morning and thank you for taking my questions.
Bill Burns:
Good morning.
Nathan Winters:
Good morning, Tommy.
Tommy Moll:
First question on the large order activity. At this point where we're nearly through July, how fully baked are your customer budgets for this year? And at what point does the large deal conversation really start to become one centered around 2025, when a lot of the customer budgets are refreshed?
Bill Burns:
I think that, Tommy, I'd say that customers continue to scrutinize their budgets even as we're well into the year, right? And I think that some of those have to do with, in the past, we've seen kind of year-end spending from our customers, but I think that the uncertainty around the economy is still kind of weighing on them in large deployments and what will happen in kind of second half of year here. So I think that we typically not have visibility quite yet into whether there'll be year-end spending by our customers. We're talking about certainly a pipeline of opportunities that they see. And then the question is, do they move ahead with those in late 2024 or into 2025. I think that from a macro perspective, whether it's interest rates or presidential election or manufacturing production, all those shipping parcel, parcels, shipments have just started to inch up and turn to more positive volumes or growth in volume. So I think all those kind of weighing on their business, and I think there's even though they've got budgets, it's kind of the reluctance to move ahead with those, really because of the macro factors overall. And I think that we'd expect those to continue to kind of stabilize. They can get more confidence in their business and then abate as we get into kind of second half year and into 2025. But I'd say, overall, many discussions with our customers regarding projects; it's really about just taking longer to kind of move those forward still. Now, again, we saw a large order activity about flat Q1 to Q2 overall, and we saw this pickup in mid-tier run rates. So these are all positive signs. Growth outside of retail, which we really saw in first quarter into a broader segment. Mobile computing was the first to decline and the first to return to growth we expected that. So I think everything's moving in the right direction. So I think that -- I think our customers just don't know for kind of year-end 2024 and into 2025, but we're optimistic, I would say, that everything's moving in the right direction.
Tommy Moll:
And Bill, just from a competitive standpoint, is there anything that you've sensed having changed particularly in a large deal context where you've seen other market participants perhaps become more aggressive on price or whatever other factor?
Bill Burns:
Yes. No, I would say that really the competitive environment hasn't changed a lot. Overall, we're certainly continuing to maintain share in the marketplace. We feel good about our differentiation that we bring to the marketplace with the depth and breadth of our solutions, our competitive advantages, scale, technology, leadership, our partner community, our go-to-market, our relationships with our customers. So the large deal, phenomenon not coming, not returned to historic levels is not really about Zebra. It's truly about the market. And we don't really see any mark change from a competitive perspective. We're always going to have competitors out there, large and small, and then that continues to be the case. So nothing there. And we feel good about our market position and continue to win in the market.
Operator:
And the next question comes from Joe Giordano with TD Cowen. Please go ahead.
Joe Giordano:
Hey guys, good morning.
Bill Burns:
Good morning.
Nathan Winters:
Good morning, Joe.
Joe Giordano:
Bill, you had mentioned, I guess, it was last quarter that distributors were asking for more product than you were willing to sell because, but you were hesitant because you wanted to make sure you understood where it was going and try to prevent a future buildup of inventory that then needs to get liquidated again. Like, what's the update on that? Have you kind of started to give them what they're requesting?
Nathan Winters:
Yes, Joe. This is Nathan. I can take that. I'd say overall, the global channel inventory as we look at it from days on hand is still at a normalized level. I think you have pockets around the world, where there's still a little bit of rebalancing both driving down inventory in the channel as well as where there's incremental needs. And I think similar to where we were last quarter, it's working with each one of those partners across the region to ensure that they have the appropriate level of inventory for the demand they're expecting and that we see in the pipeline. So again, it remains very collaborative. I'd say similar position where we were in Q1, where there's always some that want a little bit more. And again, just trying to make sure we have the right amount in the channel to support our end users, but not getting ahead of ourselves, given some of the uncertainty that we've talked about.
Joe Giordano:
Fair enough. And then just if I could ask on some of your smaller businesses, can you give us an update on trends within like RFID and with Matrox and Fetch and maybe how you see those businesses in terms of like growth in size exiting this year?
Bill Burns:
Yes. I can take that, Joe. I'd say, RFID challenging kind of second quarter on compares from cycling large opportunities a year ago. I would say that overall would expect return to growth in second half year. We're continue to -- we move into the second half really with strong backlog and pipeline of opportunities across not just retail but transportation, logistics, manufacturing. So we're seeing continued use cases across RFID, including moving beyond apparel to general merchandise inside retail. Clearly track and trace across the supply chain, parcel tracking within T&L, baggage tracking within airlines, so lots of opportunities across RFID. I would say machine vision. We continue to be excited about the opportunity within machine vision, challenging market at the moment. And our Matrox acquisition, when we acquired that asset, we knew was heavily weighted towards semiconductor equipment manufacturing, which is still a challenge segment as well. So decline in the quarter in machine vision, but we feel good about it overall. We saw strength in our Adaptive Vision acquisition. So software -- machine vision software in the quarter that was a bright spot. I'd say that the diversification of that business, which was our focus all along with the Matrox business diversify into areas like automotive and logistics into new areas. We also had our organic investment in machine vision, which really applies more to logistics area. That diversification is going well. Ultimately, we're calling on more customers. We're seeing more opportunities. We're continuing to invest in go-to-market across the globe in just seeing more opportunities is across machine vision. So we feel good about that in a great opportunity for Zebra overall. I'd say software -- our software assets, we're seeing the combination of our mobile devices, especially in the wearable space now with some of our assets in software that we're pretty excited about. So the word cloud solutions really focus on retail and then leveraging our mobile device in the hands of retail associates. And we continue to advance and bring those solutions together and combine that with things like wearable mobile computing. We've seen some early wins there. So we feel good about the portfolio. They're a smaller segment of the market, right, or, sorry, our not market, meaning smaller segment of our business overall or piece of our business. So really mobile computing returning to growth, other segments being more challenged. These are areas that we see as driving the future growth of Zebra.
Operator:
The next question comes from Andrew Buscaglia with BNP. Please go ahead.
Andrew Buscaglia:
Hey, good morning, guys.
Bill Burns:
Good morning.
Nathan Winters:
Good morning.
Andrew Buscaglia:
Yes. So I want to get your thoughts on potential upgrades of devices, especially in 2025. Do you have any data you can share around the age of your installed base? Because presumably a lot of these devices were sold during COVID and we should start to see a natural need to upgrade these in the next year, I would think.
Bill Burns:
I'd say overall we're, from a mobile computing perspective, I'd say that our customers have really been absorbing the capacity that they've built out during the pandemic more than anything else. So I think there's clearly continued upgrade cycles across all of our customers. But from the idea that they built out so much capacity during the pandemic that they're using that capacity today, and then as the economy slowed, that created even more capacity, so they're ever using that capacity off, I think we're seeing customers move into the idea that they've absorbed some of the capacity and are beginning to buy again. But that's kind of early signs of what we're seeing. I'd say that there's a solid pipeline of opportunities for mobile computing overall, both in kind of refresh new use cases continue to add to the number of devices inside our customer base. And we continue to see competitive wins across the portfolio. So I think the upgrades are out there, the refreshers are out there, and ultimately some customers are sweating assets a bit more, others are leveraging what they have today. And I think that we're confident that as the macro environment gets better, our customers will continue to upgrade our devices and we'll see an uptick in large orders within our business, which will marry with what we're seeing as kind of medium in run rate business growing in second quarter.
Andrew Buscaglia:
Yes. Okay. Okay. And then you're raising your free cash flow expectations again and just kind of given where we are things looking to start to improve, and you probably have some confidence here. Where do you see capital allocation going into the year-end? Is M&A -- will see some M&A come to fruition before year-end? Or is there a focus more on share repurchase? Or how are you thinking about things?
Nathan Winters:
Yes. So I think on the first part, again, please raise the guide for free cash flow to over $700 million, including the final settlement, as well as the swap sale in the second quarter. So -- and the improvement overall in working capital to get us above the 100% free cash flow conversion. And as you say, the -- really the prior -- we've prioritized debt paydown as well working on our capital structure in the first half of the year. So ending the second quarter just under our below the target range of 2.5x debt leverage, and that will sequentially improve as we move through the year. I think in terms of overall priority, they remain unchanged. The first is organic growth getting the business back to the growth trajectory we need it to be and want it to be along with the right profitability levels. M&A continues to be a lever. And I think now with the improved cash flow as well as our overall capital structure, we have additional flexibility for share repurchases as we move through the year. So Bill, you want to touch on the M&A brochure?
Bill Burns:
Yes. I guess, I'd say that our M&A philosophy really remains unchanged. I think we continue to leverage M&A where it makes sense to advance our vision and our overall strategy. I'd say in the short-term, the bar is probably higher based on kind of macro uncertainty and then higher interest rates. But I would say that we continue to target select assets that ultimately are closely adjacent and synergistic to our business today. As Nate said, we've got a strong balance sheet and flexibility to continue to look at companies and we continue to be inquisitive. But the bar is higher at the moment.
Operator:
And the next question comes from Meta Marshall with Morgan Stanley. Please go ahead.
Meta Marshall:
Great. Thanks. Maybe a couple of questions, just on the healthcare strength that you saw. I know that that had been a relatively they had been in a more challenged spend environment. So just wondering, how broad-based that is. Is that kind of new project based or just any detail there? And then second question, EMEA looked like a source of strength for you guys. I think we've seen that across some other companies. And so is that a matter of, they're just coming from a very depressed environment. And so we're coming off of a lower base and that's where some of the EMEA strength is. Are you -- are there any trends in EMEA that you think are worth calling out? Thanks.
Bill Burns:
Yes. So I'll start with healthcare and then jump to EMEA. Healthcare, I'd say overall, mobile computing drove the growth in healthcare. It really is our team's focus on clinical mobility and really total cost of ownership. We've seen in the past a significant number of consumer devices used in that space. And I think that we're seeing healthcare systems realize that the total cost of ownership of Zebra devices is well-positioned for them in an environment of tighter budgets and thinner margins overall within healthcare. And we add a lot of value, ultimately by improving productivity of healthcare workers, getting data into electronic medical record systems, and then ultimately enhancing patient safety overall. So I think the automating of workflows, the digitizing the information around assets and patients and staff is of value that our healthcare customers are seeing. I think a medium to longer-term opportunity we're now seeing is things like home healthcare that remains an opportunity for us. So things like tablets in that area, in home healthcare. So we're excited about that. Healthcare has always been a smaller piece of our business, but in one of the faster growing areas, and certainly that happened in Q2. I would say, if we move to EMEA, say overall strength in EMEA was relatively easy compare in Q2 compared to the other regions. Overall, the positive, I'd say in EMEA is that we saw some larger projects move ahead outside of retail. So this is one of the places where we've seen some growth in P&L outside of retail, and some competitive wins in EMEA. So we feel good about that. Manufacturing remains challenging in EMEA today. So I think that kind of mixed overall feel good about some P&L orders, large P&L orders, easier to compare where manufacturing makes challenging. So I think overall, I think we want to see North American EMEA, we'd expect to come out of this first, but we saw some strength in Latin America too. So I think mixed results across the region.
Operator:
And the next question comes from Brad Hewitt with Wells Fargo. Please go ahead.
Brad Hewitt:
Hey, good morning, guys. Wolfe Research, not sure what happened there.
Bill Burns:
Sorry, Brad. We missed the question. You broke up there during the question.
Brad Hewitt:
Yes, sorry. So, just curious if you could elaborate a little more on what you're assuming in the second half from the top-line perspective. So at the mid-point of your full year guidance, it implies revenue in the second half, essentially flat with the Q2 run rate. So can you help me reconcile that versus kind of the early signs of momentum in mobile computing and also given the typical positive seasonality in Q4?
Nathan Winters:
Yes. So if you look at our full year guide of 4 to 7 with a mid-point of 5.5, I think from a year-on-year perspective, really driven by what we see is double-digit growth in the second half demand, it's about 5 points for the year where again, if you look at the full year, a lot of moving parts where the destocking from last year accounts for about 7 points of growth. But then we had the challenging comps in the first half that offset that. So again, really the full year growth is driven by underlying strength in the business in the second half. As we said, we see modest demand increases across each of our vertical markets. That's inclusive of the Q2 beat. So I think we look at it as really the strength we saw in Q2 continuing into the third quarter. I think similar to how we structured the guide over the last several quarters of not anticipating or expecting sequential improvement. But what have we seen here in the most recent weeks and months? We see that continuing here in July in terms of that stability in the business, albeit at a bit higher level than we saw as we entered the second quarter with modest increase as we go into the fourth quarter. So as Bill highlighted before, typically a lot of the year-end spend that we see from our customers has leaned towards large orders in the past, and again, being thoughtful about how we embed those in the guide until we have more certainty and commitments from our customers on moving forward with those projects before including it for our full year guide. So I think, we think it's grounded in what we see today, given that visibility into the large deployments and appropriate.
Brad Hewitt:
Okay. That's helpful. And then you guys have talked in recent quarters about your expectation for seasonally lower OpEx spend in the second half of the year. Just curious if you could kind of shine some more light on that. And then if we look at the implied Q4 EBITDA margins about 21%, can you talk about some of the puts and takes there on a sequential basis?
Nathan Winters:
Yes. So if you look just historically, sometimes it is hard to see. But typically, as we go throughout the year, just based on when a lot of our trade shows, sales, kickoff meetings, timing of benefits, et cetera, tend to be more weighted towards the first half of the year. Then as you get into the back half of the year, you get into holiday seasons around the world, as well as some of the lower benefit costs as you go sequentially through the year. So I'd say a lot of the sequential improvement is timing-related now that we've kind of flushed through all of the restructuring benefits, or the vast majority of restructuring benefits through the P&L. And then look at the sequential improvement in profitability from Q3 to Q4 is really based on that slight improvement in OpEx, as well as the higher volume leverage flowing to the bottom line.
Operator:
And the next question comes from Keith Housum with Northcoast Research. Please go ahead.
Keith Housum:
Good morning, guys. Question for you on the software and services. With mobile computing being up double-digits, I guess, I would have expected a little bit of that flowing through more in software and services design as people sign up for their warranty contracts and things of that nature. Can you pass a little bit of light on the connection between the two and the modest growth that you had and that's in that line item this quarter?
Bill Burns:
Yes. Keith, this is Bill. I would say that overall, we've seen consistent growth in software and services over the last several quarters. So we feel good about that. I'd say we continue to see strong attach rates with mobile devices. So the revenue lags that, of course, right? So ultimately, the strong attach rates continue with uptick in mobile computers. So no real change there. It's just not tied directly to revenue in the exact quarter depending on when the mobile devices are sold. So I wouldn't take anything away from that. We're continuing to see strong attach rates, really driven by things like upgrades around OS and security patches and so forth continue to be an important aspect of our customers buying service from us. I can say that we've seen in the past some customers extend their support agreements, and I think we're seeing a little bit less of that now, which is again a good sign for ultimately our customers looking to upgrade the mobile devices in the future. So maybe a little bit of less of that, if anything else. Overall, I'd say software and services, an important piece of our business, recurring revenue that we and others like. So I think all good there, nothing really to read into it, Keith.
Keith Housum:
Okay. I appreciate that. And then just a follow-up, in terms of like, as most people are starting with here toward the refresh cycle of all the devices bought four or five years ago. How should we think about pricing today versus where it was, say, four years ago? Are people trading down to a lower mobile computer? Or as you think about most customers, is it relatively similar? But how do you think about pricing, what people are buying today versus four years ago?
Bill Burns:
Yes. I think we're -- obviously, there's customers are making choices on the type of device they need in their environment. So I think that we continue to see that. So if somebody needs a more rugged device, and their experience was they had a lower tier device and they beat those devices up, they'll move to a higher tier device and you'll see the reverse. If they had a good experience with a more rugged device, could they go to a more mid-tier type device? I think that happens all the time. I think we continue to focus on value that the devices bring to our customers to keep ASPs as high as we can, and then if we can't, to make sure that we're getting the same gross margin out of each tier of the portfolio. In the past, we've tiered the portfolio kind of good, better, best, or all the way down to kind of value tier. And I think that's allowed us to keep our pricing and margins higher. So if you want a higher spec device, you pay us a higher price for it. In the early days, call it, eight, nine years ago of -- eight years ago, nine years ago on Android, we didn't have as many flavors of devices. So you're discounting higher end devices to meet value to your players. We don't do that today. We're really tearing the portfolio has allowed us to kind of have conviction around our prices at the higher end, and we feel good about our customers and working closely with them to select the right device for the right use case.
Operator:
And the next question comes from Brian Drab with William Blair. Please go ahead.
Brian Drab:
Hi, thanks. You mentioned that you're seeing sequential improvement in all the end markets, including T&L and manufacturing. There have been some signs of further softness across the manufacturing industry in recent weeks, and I'm just wondering if you are seeing any of that show up in your customers buying patterns or if it really does feel like a pretty stable sequential improvement environment now.
Bill Burns:
Yes. I'd say that, as we talked about before, I think in Q1 we saw kind of retail and e-commerce first, and now we've seen mobile computer -- mobile computing kind of grow across each of the vertical end markets. So retail, manufacturing, healthcare, I'd say that, we're still seeing challenges in manufacturing and overall, demand, especially in a large deal isn't back to the historical levels that it's been in the past. But in manufacturing specifically, we saw sequential improvement from Q1 and Q2. But I still think EMEA, for instance, we're clearly seeing a challenge in manufacturing where I would say overall, I wouldn't call manufacturing back to normalized levels in any way. But I think we just saw some sequential improvement, which I think was good. Manufacturing is an important segment for us. We see we've got lesser -- we're lesser penetrated in through manufacturing. Our relationship with manufacturing, many times are more in the warehouse or the finished production and moving that through the supply chain and some of our new solutions around machine vision, rugged tablets, our demand planning solutions for CPG manufacturers, all play into having a broader portfolio for manufacturing. So we ultimately see that a segment for growth for us, but I think still challenging the short-term. We would say, we're seeing probably about the same as you're seeing.
Brian Drab:
Okay. Thank you. And then for follow-up, are you seeing opportunities potentially to gain share when we come out of this tougher environment? I mean, you obviously have a great balance sheet. You're not letting up in terms of investment in technology and customer service. Can you comment on how you might be potentially better positioned in both AIT and EVM ultimately?
Bill Burns:
I'd say that overall, we feel good about where we're at in our customer relationships. We continue to stay very close to our customers as we're a trusted partner to them. And I think that as the macro environment gets better, I think we would say that they will begin to buy again, especially, and we'll see large orders improve as we continue to solve growth in medium and run rate in second quarter. The installed base continues to grow. And I think that from that perspective, I think that we're seeing increased use cases across our customer environment. So some are still sweating their assets that will shift. They can't do that forever. So I think overall, we see the momentum in demand continuing and then continue to broaden both by vertical market to your first question, and then by size of order and order activity across small, medium and large type orders.
Operator:
And the next question comes from Rob Mason with Baird. Please go ahead.
Rob Mason:
Yes. Good morning, Bill and Nathan. The strength in the gross margin, I think has already been commented on. But as you think about when large orders do come back, how should we be thinking or how are you thinking about sensitivity in the gross margin profile today versus, say, maybe 2018, 2019? Have you done anything different structurally around either your supply agreements or just as you mentioned, Bill, tiering the portfolio that would suggest the gross margin holds up better? Or does it have that kind of return to maybe 2018, 2019 levels when large orders come back?
Nathan Winters:
Yes. Rob, I'd say just if you look, I would say, no structural difference in terms of maybe the differential between the margin we'd expect on a large yield versus kind of the run rate business. So that hasn't structurally changed. The one thing, if you go back, I think the one aspect, particularly if you go from 2019 -- since 2019, whether that's tariffs, the supply chain, challenges the rapid growth. So it's pretty challenging to find what's the right baseline. And if you go back to 2018, right, so I'm just the lower rev -- lower base. So I think, if you look at the business today, I think the strength across the portfolio is -- we have strength across the portfolio in terms of the underlying gross margin and being able to leverage the scale and leverage our distribution network as we've grown to inherently build a higher gross margin profile company. But again, I think it will be somewhat decremental as we in gross margin once large deals recover, but still incremental, as you think about it from a EBITDA rates. So I think there's the balance of -- there's still incremental margin to the total -- to the bottom line, but slightly dilutive in gross margin.
Rob Mason:
I see. And just to go back on the regional discussions, my math, and maybe this is not totally right, but it did look like North America stepped down a little bit sequentially. If that is the case, just any color that you could provide on what you saw there.
Bill Burns:
Yes, Rob, North America was down year-on-year. I'm not sure it's sequentially -- down sequentially as well. Nate's warning to me, I would say, overall mobile computing return to growth in North America, again, just like we saw across the other regions. So that clearly was positive. The other product categories were down, as a year ago, in first and second quarter, we saw supply chain challenges abate from a print and a scanning perspective. So the compares were pretty challenging for both those businesses. They had really good Q1 and Q2s of last year. So I think that impacted North America. In North America typically has an overweight on large deals as well. So growth in North America, we really like to see kind of run rate, mid-tier and large deals because the large deals are overweight typically in North America. So we saw kind of flat sequentially, as we said before, large deal activity, Q1 to Q2. And really, North America would like to see more large deal activity come back here in kind of second half, and then hopefully some year-end spend and then growth into 2025. So that's really the story of North America.
Operator:
And the next question comes from Jim Ricchiuti with Needham. Please go ahead.
Chris Grenga:
Hi, good morning. This is Chris Grenga on for Jim. Most of my questions have been addressed, but maybe just one for me. The chart with the touchpoints is very helpful. Just wondering, as you look ahead to seeing larger projects return, are you preparing for large project activity to be in any one of these particular nodes, whether it's factory, warehouse store, or last mile, et cetera, or do large projects generally entail a broad coverage of one or many of those nodes, or just how you're thinking about that? Thank you.
Bill Burns:
Yes. I think we see large deals typically across the portfolio, so that it's all about kind of size and scale of customers. So in retail, it'd be larger -- the larger retailers that would refresh and have refresh cycles or upgrades or larger orders across the portfolio that we do a multiple store upgrade, refreshing to a new device for instance. In transportation logistics, you'd see things like the fleet of last mile delivery drivers as an example. Upgrade across transportation logistics, or postal workers around the globe would be examples of large opportunities. So I think we see them across each one, they're a bit different. In manufacturing, it's more location by location or plant by plant, as opposed to large deal activities, would see in retail where they do multiple stores at once, or T&L, where they do an entire fleet of drivers or postal. So it's a bit different by nodes. So manufacturing more broken down by site, retail more, multiple stores at once, T&L more larger deployments, I would say, healthcare more, more like manufacturing, not as large a hospital systems more kind of hospital at a time or multiple hospitals at a time, but not those large refreshes. So I'd say large refreshes and upgrades more tied to retail and T&L.
Operator:
And the next question comes from Guy Hardwick with Freedom Capital Markets. Please go ahead.
Guy Hardwick:
Hi, good morning. Zebra issued some --
Bill Burns:
Good morning.
Guy Hardwick:
Good morning. Good morning, all. Zebra issued some very interesting press releases regarding working with Qualcomm to run LLMs on Zebra mobile computers, but without the requirements to kind of regular uploads to the cloud. So I was just wondering, Bill, just how close is Zebra to kind of a broad-based introduction of these kind of AI digital system products in mobile computing?
Bill Burns:
Yes. So we think of AI across the portfolio in several different ways. First is that just our core business really is about collecting real-time data, and that's used as kind of intelligence to feed AI models overall. So whether that's a barcode reading a printed label with the information on it back into the cloud, whether that's an RFID tag being read. So the idea of digitizing a customers' environment, getting real time data to AI models, and ultimately to generate insights in AI is a fundamental thing we do in our -- the value of our data that we collect feeds these models. So I think that's kind of the baseline of when we think about AI. Second is traditional, more traditional AI is used about probably in 50 different solutions across the portfolio today, whether that's optical character recognition or product recognition, navigation for autonomous mobile robots, package dimensioning inside our software around workforce planning and demand forecasting. So traditional AI is kind of the second piece that we think of across the portfolio. The third is what you're kind of referring to is the idea that it's AI assistant, right? Is that empowering the frontline worker through more information, leveraging a large language model on the device without connectivity to the cloud? Working closely with Qualcomm and Google, as you mentioned, to go do that. We've demonstrated that it -- at our National Retail Federation Trade Show in January. We demonstrated again at our Innovation Day. We also demonstrated at Google's Trade Show earlier this year as well. So I think we're excited about that opportunity. Today, it's not commercialized yet. We're continuing to work closely with our customers to really understand all the use cases, what's required around that. How do we best leverage which model in that case, how do we keep the model up to date? So a lot of different discussions with our customers about what that offering will look like. But we're excited to work with Google and Qualcomm on it. Our customers excited about having a digital assistant within retail or manufacturing. You think of all the use cases of making your newest worker as good as your most experienced worker, having all of your standard operating procedures at the hands of the associate or the frontline worker, being able to tie that back to what's the source of the data being restricted to the individual customer. So we think it's a driver long-term for our mobile devices and a differentiator for us. But today, still early days, more pilots and demonstrating and working with customers than commercialization.
Guy Hardwick:
If you don't mind just me pushing a little bit on that. I mean, in terms of commercialization, is it a 2025 timeframe or beyond that?
Bill Burns:
Yes, no, likely -- like we're going to have more demonstrations around it that we're planning today with some of our customers at the National Retail show as we go the next step along with it next year in 2025, and then probably commercialization in likely in 2025 as I would see it today.
Guy Hardwick:
Okay. Thank you.
Operator:
And the final question comes from Rob Jamieson with Vertical Research. Please go ahead.
Rob Jamieson:
Hey good morning, Bill and Nathan. Congrats on the quarter.
Bill Burns:
Thanks, Rob.
Rob Jamieson:
Just wanted to kind of ask more of a high level question around and go back and revisit M&A and add an adjacencies. I mean, you all have a great installed base and a lot of market share across your various verticals. As we think about you adding adjacencies and what you've done recently, adding things like Fetch and Matrox and other markets, given the comfort that your customers have with you, do you think that as we return to like a more normal environment that will kind of, you can leverage that and your customers be more comfortable maybe deploying a new solution, something more kind of like advanced like Fetch or Matrox in their operations.
Bill Burns:
I think that clearly are strategic relationships with our customer creates an opportunity for us to deploy a broader set of solutions within those customers. That, that trusted partnership allows us to go do that. I think the backdrop of the environment hasn't been all that great. So machine vision is a good example of that. It's been kind of a challenging market and then our diversification just takes time where we were centered really around more semiconductor manufacturing and moving outside of that. So -- but that is -- our customers are giving us an opportunity to sell solutions in that space because we have a relationship with them already. I think we're seeing the same thing across retail software and robotics, as you mentioned. So clearly it matters. Our breadth and depth of our current portfolio, the relationship we have with them, the fact that we're a trusted partner to them; it's not always the same persona. So it's not -- I wouldn't say it's easy. Meaning we've got to get from our current buyer of our solutions and the person who deploys our solutions today to someone else within the organization. So if we're working with somebody inside a manufacturer more on the distribution of products at the end of the manufacturing line, we now need to form a relationship with somebody on the manufacturing line for things like machine vision solutions to stick with that example. So it's not easy, but it's certainly doable. And our -- because of our trusted relationship, they're willing to make that introduction. And then we've got to earn our way in and prove our solutions into that manufacturing space. But we're given that opportunity because of those relationships.
Rob Jamieson:
That's helpful. And I appreciate it. And then to the extent that you're willing to share, just as you talked about adjacencies and things you're looking at in the portfolio, is there anything either high level or specific that you're looking at the moment, just especially as your leverage is getting to an attractive point here. Thank you.
Bill Burns:
No, I think that again, it's -- we think of assets that are closely adjacent to the portfolio overall, and really synergistic to what we do today. We'd like to do things in the similar vertical markets for the reasons we just talked about. So all that comes into play. And then ultimately, as I said before, a little bit higher hurdles at the moment, given the macro uncertainty to make sure that if we were going to acquire something, or the certainty of revenue, and then ultimately higher risk interest rates weigh down on that a little bit. So I think overall, we continue to be inquisitive. It's got to be the right asset and the right fit for Zebra.
Operator:
This concludes our question-and-answer session. I would like to turn the conference back over to Mr. Burns for any closing remarks.
Bill Burns:
Yes. I'd like just to wrap up by saying thank you to our employees and partners for continued support of Zebra and execution in the second quarter. We're now positioned for growth in the second half year. So have a great day everyone. Thank you.
Operator:
The conference has now concluded. Thank you for attending today's presentation. You may now disconnect.
Operator:
Good day, and welcome to the First Quarter 2024 Zebra Technologies Earnings Conference Call. [Operator Instructions] Please note, this event is being recorded.
I would now like to turn the conference over to Mike Steele, Vice President, Investor Relations. Please go ahead.
Michael Steele:
Good morning, and welcome to Zebra's first quarter earnings conference call. This presentation is being simulcast on our website at investors.zebra.com and will be archived there for at least 1 year. Our forward-looking statements are based on current expectations and assumptions and are subject to risks and uncertainties. Actual results could differ materially, and we refer you to the factors discussed in our SEC filings.
During this call, we will reference non-GAAP financial measures as we describe our business performance. You can find reconciliations at the end of this slide presentation and in today's earnings press release. Throughout this presentation, unless otherwise indicated, our references to sales performance are year-over-year and on a constant currency basis. This presentation will include prepared remarks from Bill Burns, our Chief Executive Officer; and Nathan Winters, our Chief Financial Officer. Bill will begin with a discussion of our first quarter results and strategic actions. Nathan will then provide additional detail on the financials and discuss our second quarter and full year outlook. Bill will conclude with progress on advancing our vision. Following the prepared remarks, Bill and Nathan will take your questions. Now let's turn to Slide 4 as I hand it over to Bill.
William Burns:
Thank you, Mike. Good morning, and thank you for joining us. As expected, our first quarter performance was impacted by continued broad-based softness across our end markets and regions, which we began to experience in the second quarter of last year, resulting in a double-digit decline in sales and profitability. However, we are beginning to see a modest recovery in demand as we saw sequential improvement from the fourth quarter. We are particularly encouraged by the better-than-expected large order activity, which drove the upside for the quarter. That said, we are not yet seeing a broad-based recovery. And as a result, we continue to take an agile approach to navigating the current environment.
We also delivered another quarter of sequential improvement in profitability as a result of our restructuring actions and improved gross margin. Services and software were a bright spot in the quarter with improved sales and profitability, helping to offset the year-on-year sales declines across all product categories. For the quarter, we realized sales of $1.2 billion, a 16.8% decline from the prior year, and adjusted EBITDA margin of 19.9%, a 150 basis point decrease and non-GAAP diluted earnings per share of $2.84, a 28% decrease from the prior year. We are pleased with the progress we have made on our previously announced actions to improve profitability and drive sales growth as our end markets recover. Our restructuring plans to deliver $120 million of net annualized operating savings is on track to be completed midyear. On the supply front, we made substantial improvement in our working capital driven by our renegotiation of long-term supply commitments and ongoing work to drive down component inventories with our contract manufacturers. We have also driven both tactical and strategic sales initiatives, including reallocation of resources to accelerate growth. Given the progress on our actions, we are raising our full year outlook for sales, margin and free cash flow. I will now turn the call over to Nathan to review our Q1 financial results and discuss our revised 2024 outlook.
Nathan Winters:
Thank you, Bill. Let's start with the P&L on Slide 6. In Q1, sales decreased 16.8% with declines across our regions, major product categories and customers of all sizes. Services as a Software were a bright spot in the quarter, with growth driven by increased units under support contract and retail software wins. Our Asset Intelligence & Tracking segment declined 25.3% primarily driven by printing.
Enterprise Visibility & Mobility segment sales declined 11.8% with relative outperformance in mobile computing. Our Asia Pacific region saw the steepest sales declines led by continued weakness in China. From a sequential perspective, total Q1 sales were 16% higher than Q4 as distributors had completed their destocking process by year-end and we realized modest improvement in demand. Adjusted gross margin increased 60 basis points to 48.1% supported by higher services and software margins and cycling premium supply chain costs in the prior year, all of which were partially offset by expense deleveraging from lower sales volumes. Adjusted operating expenses delevered 230 basis points as a percent of sales. The impact was mitigated by approximately $25 million of incremental net savings in the quarter from our restructuring actions. This resulted in first quarter adjusted EBITDA margin of 19.9%, a 150 basis point decrease versus the prior year and a 450 basis point sequential improvement from Q4. Non-GAAP diluted earnings per share was $2.84, a 28% year-over-year decrease. Interest expense contributed to the decline, offset by a lower adjusted tax rate. Turning now to the balance sheet and cash flow on Slide 7. We generated $111 million of free cash flow as we begin to realize benefits from reducing inventory levels. We ended the quarter at 2.6x net debt to adjusted EBITDA leverage ratio, which is slightly above the top end of our target range. And we had approximately $1.3 billion of capacity on our revolving credit facility as of quarter end, providing ample flexibility. Let's now turn to our outlook. For Q2, we expect sales to decrease between 1% and 5% compared to the prior year. We entered the second quarter with a solid backlog and pipeline of opportunities, particularly for mobile computing in retail and e-commerce. This outlook assumes a modest improvement in demand trends across our major product categories, with mobile computing and the EVM segment returning to growth as we cycle easier compares. We anticipate Q2 adjusted EBITDA margin to be slightly above 19% driven by expense deleveraging from lower sales volume with the benefit from restructuring actions and lower premium supply chain costs, offset by normalized incentive compensation expense. Non-GAAP diluted earnings per share are expected to be in the range of $2.60 to $2.90. We have raised our guide for the full year, reflecting our progress on actions to drive sales and profitability as our end markets have stabilized. Although there is optimism from partners and customers regarding recovery in the second half of the year, we would like to see additional momentum in large orders before factoring in a broader recovery. We now expect sales growth between 1% and 5% for the year, with adjusted EBITDA margin now expected to be approximately 20%. Non-GAAP diluted earnings per share are expected to be in the range of $11.25 to $12.25. And we now expect our free cash flow for the year to be at least $600 million, including the impact of our final $45 million settlement payment in the quarter. We have been making progress rightsizing inventory in our balance sheet and improving cash conversion and have been prioritizing debt paydown in the near term. Please reference additional modeling assumptions shown on Slide 8. With that, I will turn the call back to Bill.
William Burns:
Thank you, Nathan. As we look longer term, we continue to be well positioned to benefit from secular trends to digitize and automate workflows for our customers. We remain focused on elevating Zebra as a premier solutions provider through a comprehensive portfolio of innovative solutions and our go-to-market ecosystem. Zebra empowers workers to execute test more effectively by navigating constant change in real time through advanced capabilities, including intelligent automation, machine learning, prescriptive analytics and artificial intelligence.
As you see on Slide 11, our customers leverage our solutions to optimize workflows across a broad range of end markets. We empower enterprises to increase collaboration and productivity and better serve their customers, shoppers and patients. In March, at the MODEX Manufacturing and Supply Chain trade show, Zebra, along with our partners, showcase our expanded portfolio of solutions that are modernizing workflows across the broader supply chain. Managing operations has become complex with increased consumer expectations for inventory visibility and same-day deliveries. The event provided an opportunity to demonstrate how we improve key outcomes such as production quality, supply chain agility and capacity utilization. Machine vision was one of the many solutions we featured where we have enhanced our capabilities to address emerging use cases. We continue to build our market presence with a few notable wins. A large state-owned European logistics company recently invested in thousands of Zebra machine vision cameras to enhance the speed and efficiency of inspections of government bonds and transaction documents. Additionally, an Asian manufacturer incorporate our machine vision cameras and frame grabbers, into their product sorting and quality control processes. This solution is significantly faster and more accurate than the previous manual approach. At HIMSS, the leading Global Healthcare Conference, Zebra and our partners demonstrated how our solutions improve the patient journey from check-in to bedside point-of-care as well as medical equipment track and trace. Additionally, the University of Maryland Health System shared how they are utilizing our clinical communications platform, which includes our mobile computers and work cloud software. I'd also like to call out a win with a North America hospital network, who recently implemented thousands of Zebra printers, specifically enhancing its specimen tracking and labeling processes. These printers integrate with the electronic health record system facilitating noticeable organizational improvements across departments. Zebra's reputation for ease of use helps secure this win. Recent wins in retail, demonstrate how customers are driving productivity, improving asset visibility, enhancing the experience for associates and shoppers. The European retailer selected thousands of Zebra mobile computers to replace their legacy devices from a competitor. The customer plans to pair our new mobile computers with their Zebra mobile printers to improve their price markdown, labeling and online order-picking processes. The North America-based retail department store chain enhanced thousands of Zebra mobile computers by incorporating our device tracking software. Prior deployment of this software, the retailer experienced issues with misplaced devices in stores and fulfillment centers, resulting in wasted time and resources. Additionally, a North American grocer has expanded their installed base of Zebra mobile computers with thousands of additional units and implemented our work cloud software. The solution is expected to enhance operational efficiency among associates, improve employee communication and streamline inventory management within their stores. On Slide 12, we highlight secular trends that we expect to support long-term growth for Zebra as we drive value for our customers. These include labor and resource constraints, real-time supply chain visibility, track and trace mandates and increased consumer expectations. We are hosting an innovation day on May 14 at our headquarters near Chicago where Nathan and I will be joined by other members of our leadership team to discuss how we digitize and automate workflows to drive positive business outcomes for customers across our end markets. In closing, as we look forward to a long-term opportunity for Zebra, our conviction in the business remains strong. We continue to elevate our strategic role with our customers through our innovative portfolio of solutions while our cost and go-to-market actions are positioning us well for profitable growth as our end markets recover. I will now hand it back to Mike.
Michael Steele:
[Operator Instructions]
Operator:
[Operator Instructions] The first question comes from the line of Jamie Cook with Truist Securities.
Jamie Cook:
Nice quarter. I guess first question, can you just call out how much freight helped the first quarter lower freight cost? And then what's implied in the guide relative to how you guided last quarter? And then I guess just my second question. The gross margins in the quarter struck me, in particular, the sorry, the EVM margins, which were up year-over-year. And so I'm just wondering if you could help us understand what drove the gross margin improvement on the sales decline there?
Nathan Winters:
Yes. So, Jamie, I'll take that. So if you look for the -- particularly the freight in Q1, it was about 1 point year-on-year improvement just given the cycling through, now that we fully neutralize the premium supply chain costs between the operational actions and the price increases. So year-on-year, that was about 1 point of benefit in the quarter.
Yes, I'd say the other drivers for the relative strength in Q1 was both from the slightly higher volume as well as some favorable mix. Along with the service and software profitability and the strength we saw there, which is primarily in EVM, which is, I think, driving the benefit both sequentially as well as relative to our guide in the quarter.
Jamie Cook:
And then just a follow-up, sorry, the larger order activity that you talked about in the quarter, which obviously isn't in the guide, and I guess would reflect some conservatism in the guide? If that continues, I mean, what's preventing you from putting that in that -- in the guidance if that continues, how would we think about the sales guidance relative to your sales growth of 1% to 5% ex-FX?
Nathan Winters:
Yes. I think as we stated, we've seen some improvement in demand, particularly in mobile computing and retail, which drove the beat in Q1 as well as what we're expecting to see come through for the remainder of the year, driving the raise for the full year from 1% to 3%.
And so the way we think about the full year was we'd expect Q3 to look very similar to Q2, which looks similar to Q1, just in terms of run rate and trajectory, which as they maintain that relative strength in some of the large orders we've seen come through in the first quarter. But I would separate that from what we have yet to see, I'd say what's still kind of waiting to look at is the larger mega deals, mega deployments, that's still not coming through. The deal sizes are still in the, let's say, $1 million to $5 million range, some of the initial phases of the deployment. So that's what you see carry through for the remainder of the year and inflected in the guide, but not that uptick in terms of the larger deployments.
Operator:
The next question comes from Damian Karas with UBS.
Damian Karas:
I was wondering if you could maybe elaborate a little bit on the large order activity, which you spoke? Could you give us a sense, right, is this sort of 1 or 2 customers that are placing rather large orders or are you kind of seeing just your larger customer base in general, start to bring back a larger quantity of project activity? If you could just maybe elaborate and provide any detail like which end markets and regions you're seeing some of these larger orders as well?
William Burns:
Yes. I'd say overall in Q1 and into -- as we entered '24, we've really seen demand stabilize and we've seen modest improvement in large order activity overall. And it's been particularly in mobile computing, and it's been specific to retail as they've kind of wrapped up their year. So we're certainly encouraged by the better-than-expected sales results in Q1 as a result. And we'd expect modest improvement in demand as we continue to progress throughout the year.
However, H2 is -- the growth there is primarily driven by lapping through the prior destocking activity that we've seen. So overall, I think as we anticipated, mobile computing is the first place that we're seeing recovery. We're seeing it in retail. Both of those were the first to be impacted coming through the cycle with COVID. And what we'd like to see is more visibility and momentum in order activity beyond what we've seen so far. And I think we'd like to see it move from retail to T&L and manufacturing in other verticals before we'd call it kind of a broad-based recovery.
Damian Karas:
That's really helpful. And then a follow-up question on your guidance, just maybe ask a little bit differently. I know you guys have spoken of, right, this really large funnel, but just kind of a lack of conversion to orders. Guidance sort of has you sequentially second half sales comparable to the first half. Could you just tell us like what you're assuming for that funnel conversion, kind of a probability of some of those projects hitting in the back half?
Nathan Winters:
Yes, I'd say the -- as I mentioned earlier, really the second half, I would call it, grounded and based on what we see today, both in terms of the orders velocity, what we're seeing in terms of being sold out through the channel as well as the conversion rates that we've experienced now over the last 2 quarters.
I'd say still lower conversion rates on our pipeline than we would have historically assumed based on what we experienced in the second half. But again, aligned with what we've experienced over the past 2 quarters. I think the big difference is, we're not assuming, we're making an assumption around a mega deployment just given that we've yet to see kind of firm commitments from our customers. There's a lot of optimism, discussions around those. But in terms of committing to move forward those projects or ensuring that they have the budget available in the year, that really remains the uncertainty and the way you look and see the second half look very similar to the first half because that's what we're experiencing and what we're seeing play out in the market. We think that's appropriate for the guide for the year.
Operator:
The next question comes from Keith Housum with Northcoast Research.
Keith Housum:
In terms of Asia Pacific region, obviously, underperformed compared to the rest of the company. And I understand China is challenged right now, but perhaps can you just expand a little bit on what you're seeing here? And expectations for us and the pressures perhaps be a little bit longer lasting versus short-lasting? And just more color about the performance in that area, please?
William Burns:
Yes. I mean, Keith, it's Bill. I think that overall, the Q1 performance was continued to impact by soft demand across all of the regions. So I think we start there. I think that as we've said, the relative outperformance was really in mobile computing, and we saw some bright spots in services and software clearly in the quarter.
I would say the regions pretty much look the same, except Asia was, as you said, impacted probably more through the declines in China. I would say that we see Asia overall having China continued to a longer recovery for the China market. We've seen some bright spots again, in retail, again, in larger orders in Australia and New Zealand. So that was a positive for the Asia market. I think we continue to see opportunities outside of China. So Southeast Asia and India with the investments in manufacturing there. We continue to see Japan as the longer-term opportunity for us as we're making investments there, and we have lower share there than other places. But I think we expect that China continue to remain a challenging moving forward.
Keith Housum:
All right. And just as a follow-up, Nathan, in terms of adjusted EBITDA, a little bit decline in the guidance you've given for 2Q versus 1Q. Sequentially, how should we think about the moving parts and the reason for a little bit lower adjusted EBITDA margins in the second quarter?
Nathan Winters:
Keith, as you mentioned, our Q2 guide slightly above 19%, so down from the 19.9% in Q1. That's entirely driven by the seasonality of our retail software business, which you probably recall, but is seasonally higher in Q1 at accretive margins, just given the timing of retailers when they've performed their cycle counts and physical inventories, which is where that platform really focuses.
So that's the adjustment from Q1 to Q2. And the way I'd characterize it is the Q2 guide is fairly in line with how we've structured the full year going into it. I think Q1 was benefited by some of the cost actions coming in earlier, giving us confidence in the remainder of the year as well as some of the benefits in just a bit of -- a little bit better mix and revenue start of the year. So -- but then Q2 in line with where we expected the year to play out and the sequential decline is entirely driven by the seasonality of our retail software business.
Operator:
The next question comes from Tommy Moll with Stephens.
Thomas Moll:
You've given us some context on the omnichannel retail and e-commerce end markets, but I wanted to ask for any other detail you could provide. In particular, on the e-commerce side, there are some anecdotes regarding finally hitting the end of this absorption phase from some of the overbuilding in years past. Are you seeing any signs of that on your side?
William Burns:
Yes. I would say that overall, retail relatively outperformed, as we've talked about already. And we're seeing encouraging signs, right? We saw some modest year-end retail spending across Q4 and Q1. Some customers clearly have absorbed the capacity and it begin to buy again, as you've kind of referenced, Tommy.
We've also seen some of the pushouts that took place in last year and really over the last 18 months or so, begin to come back. So we've seen those projects as we expected and we talked about for a long time, those projects will come back. What we've seen mostly is initiating of really Phase 1 of those projects and the customers not quite ready to commit to the full deployment. So we've seen deployments that in the past would have been larger, even larger orders and full rollouts immediately, now a more conservative, let's start with that project, but roll it out over time and complete the deployment kind of later in the year. So we have confidence that there'll continue to be a recovery. I think we anticipated retail would recover first, followed by T&L and manufacturing and health care, and we're seeing that play out. And we also anticipated, it would be mobile computing first as well, and that's what we're seeing. So the bright spots are really mobile computing and retail, retail and e-commerce. That capacity is being used off, retailers are beginning to bring those projects back, but they're doing it in a very measured way. And I think what we want to see is, retail, T&L, manufacturing, more of the vertical markets come back and more of that order activity, even more than we're seeing today and the uptick in orders before we call a broad-based recovery.
Thomas Moll:
That's helpful. As a follow-up, I wanted to ask about the channel inventory levels. It sounds like there really wasn't any noise from a destocking perspective in the first quarter. But I'm curious what's your view on how many days on hand in the channel currently?
And if you think historically, do we sit today below what that historic level is? And does that imply at some point there may need to be a restock?
Nathan Winters:
Yes, Tom, I think ending the Q1, somewhat to exit in Q4 that the global channel inventories measure that on a days-on-hand basis is normalized to support the current demand. So I'd say within the range that we'd expect on a global basis, there's puts and takes if you go by region and product families. So I think a nice improvement from where we were just 6 to 9 months ago.
And as you said, I think, no meaningful impact in the quarter or assumed in the full year guide in terms of changes -- relative changes in the distribution inventory levels.
Operator:
The next question comes from Brad Hewitt with Wells Fargo.
Brad Hewitt:
So you just talked about a return of some of the project deferrals from last year. I guess, how would you describe your pipeline and sort of overall visibility versus 6 months ago? It kind of feels like visibility across the space has been generally trending in a positive direction, but just any color on how your visibility looks relative to history would be helpful.
William Burns:
I'd say that overall, we'd expect orders -- customer orders that continued to resume overall. I think that as I just talked about with Tommy's question, we've seen customers absorbing the capacity that's previously been built out. That's been more, again, focused on retail and e-commerce as opposed to the other verticals so far. I would say that the macroeconomy, kind of the uncertainty around that abating will certainly help as well. We're viewed as a trusted partner of our customers, and we're staying close to them across each of the verticals as we would see this order momentum picking up across other verticals as we progress through the year.
We've got a large installed base, right? We're growing solutions. So we're continuing to work with our customers as well. Kind of on new solutions and new use cases. So overall, I would say that we anticipated large deployments kind of starting to come back. We anticipated in retail. We want to see more of that across manufacturing and T&L. As I said, we'd like to see more of it to in kind of different size deals, so mid-tier and run rate deals come back a bit. But I would say, overall, we're -- our engagement with customers have been encouraging. There's certainly uncertainty remains around timing of some of the projects. I think Nate covered that earlier. And I think it's reflected in our year-end outlook overall.
Nathan Winters:
You see it in the pipeline in terms of where the deals are at in the deal stage. So you qualify versus where we'd like to see them more in the validate secure. So earlier stages of the funnel, particularly in the second half, than where we'd like to see it at this point in the year or relative to what we've maybe seen in prior years.
Brad Hewitt:
Okay. That's helpful. I think you guys had some retail orders that you expected to convert to revenue at the end of Q4 that were pushed into Q1. Would you be able to quantify the magnitude of that deferral? And then when you talked about the uptick in the large order activity on the retail side, was that inclusive of some of that year-end spending? Or was that a separate bucket?
William Burns:
I would say that year-end spending across retailers that their years and differently, whether it's the truly year-end or into first quarter. So I think we typically see orders that bridge both on an annual basis. So I don't think there was much that move between Q4 and Q1 as much as just customers need product before they have their year-end from a retail perspective.
And again, I think those are all encouraging signs, whether it was Q4 or Q1 to us, the retailer start beginning to buy again. And I think we continue to want to see more of that momentum. I would say that even those orders are measured. You know what I mean, so it's -- it was year-end spending, but it was the first phase of a project, and we want to see those continued projects moving forward, and we believe they will. So I would say nothing really in movement of Q4, Q1 as much as just normal activity around that, where some customers in retail ended the true year-end, December 31 and others in the first quarter.
Operator:
The next question comes from Jim Ricchiuti with Needham & Company.
James Ricchiuti:
Maybe I missed it. Did you comment about the activity you're seeing in the SMB market? Is that -- is the recovery you're seeing in ports to retail, also impacting that part of the business?
William Burns:
I would say that SMB would fall kind of in this mid-tier to run rate business. And I think we've seen, again, more recovery in large opportunities. I think we're seeing optimism clearly on the part of our partners and our distributors. That business will continue to progress and get better through the second half year.
But I think at the moment, we have not seen the uptick we've seen in large orders across mid in run rate business, which really falls in this SMB category. So I'd say not yet. I would say there's optimism on the part of our partners, but I think that we want to see more of that. As large orders typically are the first to decline or the first to recover, retail was the first to pull back, and now we're seeing it first to recover. And I think that SMB, call it, mid-tier and run rate business will follow.
James Ricchiuti:
Got it. How would you characterize the RFID business in the quarter, level of activity you're seeing and just the trends in that business, we're starting to see more activity, it sounds like on the T&L side with the big customer moving out of the distribution center into the package delivery side of the business? How would you characterize RFID for you?
William Burns:
Yes. I would say RFID, clearly, we see as an opportunity in across multiple verticals now, not just retail and retail apparel, where it was originally focused and we're clearly seeing opportunities across track and trace and supply chain. You mentioned parcel tracking with the transportation logistics, airports and airlines with baggage tracking inside manufacturing work in progress in tools and over. So a whole series of different applications we're seeing, quick-serve restaurants.
Clearly, the move ahead of large retailers like Walmart or UPS smart package initiatives are causing others to continue to look at what they're doing in RFID and move things along across multiple industries and verticals. Zebra has the broadest and deepest set of RFID solutions in the market today. So whether it's fixed or handheld readers, industrial and mobile printers, our software that we utilized to -- for reads and locates and then our labels printed through our printers. So we've seen strong growth across the portfolio over the past few years. We continue to see the drivers being the fact that the technologies continue to improve with greater rerate accuracy across the development of new tag types that make that more efficient in the reading of the tags. I think we're seeing more software applications being available today of serving these different markets. We're -- clearly, overall, the idea that the number of tags, I think what excites all of us is the fact that readers follow tags, right? So from our perspective, that the adoption of tags and source tagging of items at that point of manufacturing, the number of tags being sold is certainly going to allow more applications of those tags in customer environment. So we remain excited about this space overall, and I think we're going to continue to see growth across RFID.
Operator:
The next question is from Joe Giordano with TD Cowen.
Joseph Giordano:
Just -- I know people are hesitant to lay out big capital still, like you said a couple of times. But as you get into like next year, just considering the large-scale increase in your installed base that happened in the immediate aftermath of COVID. Like should we be thinking refresh cycle is kind of like in play for 2025?
William Burns:
I think overall that the EMC clearly, across mobile computing is really what you're talking about in kind of large refresh cycles. And as I've said a couple of times already, we're seeing that as the first signs of recovery. And really in retail to start, I think that the customers in have begun to absorb their capacity, certainly in e-commerce. We'd like to see that happen across T&L as those customers build out a lot of capacity as well during the pandemic.
And we'd like to see manufacturing be a bit more healthy in the idea that moving from a services-based economy to more goods-based economy overall. I'd say that the refresh cycle, our sales teams are focused on that with our customers. And ultimately, mobile computing -- mobile computers are essential that are operation, they have worked with us across multiple generations of products. We've got a healthy pipeline of opportunities, but we'd want to see those move ahead through this year and into next year, as you described. So clearly, there is a refresh cycle out there. The embedded base is larger than it's ever been that's people that deployed more applications for mobile devices in their environment. So the installed base is larger. So those will continue to refresh and every customer is on a different cycle. So I think that whether you're talking about a postal environment in a specific country or a G&L provider or a larger retailer. What we have seen is that even in retail, these larger orders have been more measured as I talked about, so haven't been large scale, as Nate described in kind of mega deals, they've been smaller in size and rolling out over time. We'd expect probably that same thing will happen in places like T&L. So I think it will be a measured overall recovery. And I think we feel that we've got a strong base to continue to refresh, but it's going to take time.
Joseph Giordano:
Fair enough. And then maybe just shifting to the balance sheet quickly. With your key markets, at least we get the data magnitude of recovery, but it seems like deterioration has kind of stopped. It was good to see you pay back some debt here. Cash flow looks strong. So is there an appetite for buybacks to kind of increase your leverage on a recovery as you come out of this?
Nathan Winters:
Yes. As you mentioned, we finished the quarter at a little over 2.5x leverage ratio, so slightly above the target range. That begins to move back within the range, particularly as we roll through Q3 of last year. Today, we feel like we have ample flexibility with the revolver. As you mentioned, we are prioritizing debt paydown just given the debt leverage ratios and the current interest rate environment, but we do plan to reassess buybacks as the year progresses, particularly in the second half.
Operator:
The next question comes from Andrew Buscaglia with BNP Paribas.
Andrew Buscaglia:
So I just want to check on -- you commented on the guidance. You're seeing a sequential step down in margin seasonally. It seems like -- the comment on the Q3 looking more like looking similar to Q2, just to clarify, you're talking about run rate on sales? And then what about margins? Because it does seem like you're expecting some lift in Q4. I'm wondering what's behind that.
Nathan Winters:
Yes. No, you're absolutely right. So the comment on Q3 similar to Q2 was on -- from a revenue perspective, we do expect an uptick in margin as we go through the year. Some of that just similar to what we talked about in the last call, which is phasing of some of the incremental cost actions that will be coming through late this quarter and early part of Q3 as well as our, say just normal project timing between things, like payroll taxes and just the typical funding cycle with -- as you get into Q3, Q4, you get into holidays, so it tends to be a little bit of a downtick in terms of just seasonal spend.
So I think there's no magic bullet there in terms of the actions we need to take in order to deliver that sequential improvement from Q3 -- into Q3 and Q4.
Andrew Buscaglia:
Okay. And then maybe along the lines of Joe's question, heading into your cash flow is improving, you raised it a bit. What about M&A now? I think the software story has been nice. It's helping you lately. So what's the environment like as you see it with deals?
William Burns:
Yes, I'll take that, Nate. I would say that organic growth continues to be our first priority overall. I think our M&A philosophy really hasn't changed much. We're clearly targeting assets that are clearly adjacent and synergistic to our portfolio today, as you've seen us acquiring kind of these adjacent and expansion areas. We have a strong balance sheet, obviously, that could support that over time here.
I think in the short term, there's clearly a higher bar as -- given the macro environment and the debt leverage that we're at today. So I think we'll continue to be inquisitive and look what's out there. I think we see it as an opportunity to be strategic and add to our portfolio, products and solutions that we have in the marketplace. And I think that in the short term, I think it's just a higher hurdle.
Operator:
The next question comes from Brian Drab with William Blair.
Brian Drab:
So clearly, I just want to clarify one thing. So clearly, you're seeing the recovery in retail, and you said you expected that to play out this way where retail comes back before manufacturing and T&L. Are you -- does that mean that you're not seeing recovery in manufacturing and T&L yet or that the recovery in retail is just stronger at this point than those 2 categories?
William Burns:
Yes, I would say that we're not seeing it there yet. I would say that the T&L customers are clearly still absorbing capacity built out during the pandemic and that they're continuing to take actions to optimize their operations overall. I would say that manufacturing is impacted by the broader market trends of uncertainty.
And clearly, still a services-based economy versus a goods-based economy. But I think overall, our value proposition remains strong in both markets. We've got strong relationship across T&L. And I think that we'll see them continue to buy again once the capacity is built out. I would say manufacturing is an opportunity for us. Overall, as customers continue to buy again, they are -- will invest in automation and things like traceability and resilient supply chains. Those themes haven't gone away, but we've seen just a conservative nature of spending based on the uncertainty. So that represents an opportunity for us. I would say that manufacturing unlike T&L is kind of underpenetrated for us, that there's an opportunity for us. And we've got new solutions within manufacturing, so like a machine vision, robotics automation, our demand planning strengthens our offering there as those markets recover. So -- and we've also shifted additional sales resources through this to manufacturing. So I think that we expected retail was the first to decline. It's the first to recover. T&L and manufacturing will follow. I would say we've got strong relationships across T&L, but lots of opportunities there when it does recover. And manufacturing will continue to be a focus area for us because we see it as an opportunity longer term.
Brian Drab:
Okay. And then I wonder if I could ask a question this way. You have that good slide that you used where you talk about the core and the adjacencies and expansion markets and growing expected longer-term mid-single, high single and low double digit, respectively. I'm just wondering, in your outlook for the next year, can you frame it in terms of those 3 categories, what you're expecting for growth in those 3 categories?
William Burns:
I'd say overall that it's hard to predict where each is going to end up. I would say, overall, the core and mobile computing has become -- is recovering first. I think each has a different dynamic. So I think that things like tablets and others in the expansion categories will be closely connected to things like mobile computing. RFIDs in that category, and that will continue to be an opportunity.
I would say, if you think of the kind of last circle to that, software and our services business had a positive quarter in Q1 overall. So I think that's more recurring revenue-based. Machine vision has been challenged in the short term with areas like semiconductor and manufacturing being down. So I think it varies by each segment. I think there's gives and takes in each. I think the core mobile computing first, the others still down, but will recover. I think in the adjacencies, RFID and others will be bright spots. And I think software was a bright spot, but machine vision challenge in the short term, robotics still rate at its infancy. So I think kind of mixed across those, but I think that it's going to be -- all will recover over time. It's just different time frames for each.
Operator:
The next question comes from Meta Marshall with Morgan Stanley.
Meta Marshall:
I think you alluded to this in kind of the replacement cycle question earlier in the call. But just any trends between kind of mobile computing and printing as we think about kind of some of these renewal cycles coming up?
And then maybe a second, you haven't touched on the health care market. That's clearly been an area of expansion for you guys. Just any investment or kind of progress that's been made on that opportunity?
William Burns:
Yes. I'd say that as we talked about mobile computing clearly showing the first signs of recovery as expected, and we talked through that a fair amount. I would say that in printing, we saw kind of broad-based declines, but has stabilized now in Q1. There was a difficult compare in Q1 for both printing and DCS as a year ago, first quarter '23, we saw supply chain challenges abate in both those areas. So we shipped a lot of printers and scanners in the quarter a year ago. So the compares were pretty tough.
I would say that in printing specifically, clearly still challenged by the softer macroeconomic conditions and then particularly by manufacturing, but I would say stabilized overall. We'd expect that recovery in printing and scanning would follow mobile computing as we kind of talked about. Specific to health care, I would say that impacted by the same trends, the broader market overall, clearly tighter budgets in margins within health care, we would see that we continue to drive productivity solutions within health care which allows health care providers to be more efficient, which is certainly appealing to them on tight margins and clearly to enhance patient safety. We see home health care is an opportunity for us. So we're clearly seeing some of our partners address that market. So think of tablets as an example around home health care opportunities. So I think we see optimism. We were at the HIMSS trade show, which was well attended in Q1. The largest retail show as we mentioned in the script earlier. But I think that we've seen optimism on the point of our partners and our customers just like the other verticals in manufacturing and T&L, we'd like to see more of that optimism turn into real orders like we're seeing in retail.
Operator:
The next question comes from Rob Mason with Baird.
Robert Mason:
Bill, you've touched on it a couple of times, just the run rate business, you haven't necessarily seen signs of recovery there yet. I would just want to see if you could put a finer point on the expectations there for the year, just in the context of your overall guide -- sales guide up 1% to 5% relative to the -- maybe the large deal side of the business?
William Burns:
Yes, I would say that our thought is probably relatively flat. I think we expected large deals to recover first. We expect mid-tier in run rate to recover after as we've talked about already. I think there's been a lot of optimism on the part of our partners and our distributors in this area, and we just want to see more progression, I think, more than anything else. That's kind of where we're at.
We typically -- large deals are the first to decline and then followed by mid-tier and run rate because run rate is kind of the longer tail. And I think we're going to see that same thing in recovery. We haven't seen it yet. So I think that, that's the challenge we're seeing. I wish the visibility was better through the year. And I think consequent with our guide, is that we're kind of guiding to what we see from a visibility perspective, and we just haven't seen the recovery in mid-tier or run rate yet. And the optimism is out there, the opportunities seem to be there, everybody wants to go after it. We just need to see more of it really happen and turn the worse.
Nathan Winters:
Yes. I think, Rob, you said that play when you say the flat, right kind of Q1 to 2 to 3 in terms of overall revenue. Flat, just because that's what we see in terms of the trajectory across all the different categories of business without seeing an inflection point of a dramatic uptick. Again, that's how we feel it. That was the appropriate guide based on what we're seeing today across all those different categories.
Robert Mason:
Yes. Understood. And then just as a follow-up, Nathan, could you tell us what the placeholder you have slotted into the guidance for debt reduction is for the year?
Nathan Winters:
I would assume that the vast majority of the cash -- the $600 million of free cash flow will either go to debt pay down, maybe a little bit in terms of held in cash at some modest interest rate, but the vast majority would go to debt pay.
Operator:
The next question comes from Ken Newman with KeyBanc Capital Markets.
Kenneth Newman:
Most of my questions have been asked, but I just wanted to ask a longer-term higher-level question. Obviously, you've got some very significant operating leverage implied for the back half, and I think that's mostly just on easier comparisons on the volume side.
As we think about maybe returning more towards a normalized operating environment, how do you think about the run rate operating leverage or the run rate incremental EBITDA margins, just given all the cost-out initiatives that you've executed on? Would you think that structurally higher than what we've seen in past cycles? Or is that still too early to tell?
Nathan Winters:
Yes. As we mentioned, obviously, the volume leverage or the margin expansion in the second half is highly correlated with the increased volume along with -- coupled with the restructuring actions we took throughout last year. And really, for us, the target was to get back to above 20% as the baseline so that we can grow and scale from there. And I think still too early to tell in terms of what exactly that framework looks like.
I'd say historically, we've going to look at 30% incremental decrementals in a normal quarter, quarter in, quarter out. Fundamentally, the business hasn't changed in terms of what you would expect. Over time, we'd expect that to be a little bit greater as we scale some of these new emerging markets like machine vision or software that have inherently higher gross margin. But I think that's probably the best way to think about it now until the dust settles and we get to some normalcy both from a year-on-year as well as a sequential perspective.
Operator:
Thank you. This concludes our question-and-answer session. I would like to turn the conference back over to Mr. Burns for any closing remarks.
William Burns:
Yes. I'd like to thank our employees and partners for the stronger-than-expected start to the year and positioning Zebra to return to growth in the second half of the year. We look forward to seeing analysts and investors at our Innovation Day in 2 weeks. Have a great day, everyone. Thank you.
Operator:
Thank you. The conference has now concluded. Thank you for attending today's presentation. You may now disconnect.
Operator:
Good day, and welcome to the Fourth Quarter and Full Year 2023 Zebra Technologies' Earnings Conference Call. All participants will be in listen-only mode. [Operator Instructions] After today's presentation, there will be an opportunity to ask questions. Please note, this event is being recorded. I'd now like to turn the conference over to Mike Steele, Vice President, Investor Relations. Please go ahead.
Mike Steele:
Good morning, and welcome to Zebra's fourth quarter conference call. This presentation is being simulcast on our website at investors.zebra.com and will be archived there for at least one year. Our forward-looking statements are based on current expectations and assumptions and are subject to risks and uncertainties. Actual results could differ materially, and we refer you to the factors discussed in our SEC filings. During this call, we will reference non-GAAP financial measures as we describe our business performance. You can find reconciliations at the end of this slide presentation and in today's earnings press release. Throughout this presentation, unless otherwise indicated, our references to sales performance are year-over-year on a constant currency basis and exclude results from acquired businesses for the 12 months following the acquisition. This presentation will include prepared remarks from Bill Burns, our Chief Executive Officer; and Nathan Winters, our Chief Financial Officer. Bill will begin with our fourth quarter results and actions we are taking. Nathan will then provide additional detail on the financials and discuss our 2024 outlook. Bill will conclude with progress we are making on advancing our Enterprise Asset Intelligence vision. Following the prepared remarks, Bill and Nathan will take your questions. Now let's turn to Slide 4 as I hand it over to Bill.
Bill Burns:
Thank you, Mike. Good morning, and thank you for joining us. Today, we will discuss our results, the demand environment and progress and actions we are taking to optimize our cost structure and drive sales as demand recovers. As expected, our fourth quarter performance was impacted by continued broad-based softness across our end markets and regions, which resulted in a significant decline in sales and profitability. For the quarter, we realized sales of $1 billion, a 33% decline from the prior year, and adjusted EBITDA margin of 15.4%, a seven-point decrease and non-GAAP diluted earnings per share of $1.71 a 64% decrease from the prior year. Although we experienced declines across all product categories, services and software were a bright spot in the quarter. From a sequential perspective, we realized Q4 sales growth from Q3 as demand trends stabilize. Overall profitability was primarily impacted by expense deleveraging on lower sales volumes, in a charge to renegotiate a supplier contract. However, as a result of our cost restructuring actions and inventory management initiatives, we realized a significant sequential improvement in profitability and free cash flow. Turning to Slide 5. I'd like to update you on our actions to address and mitigate the impacts of the current demand environment and position ourselves for long-term growth. As referenced in our earnings release, we have expanded the scope of our previously announced cost reduction plan and now expect $120 million of net annualized operating savings, an increase of $20 million from our last update which we expect to implement by mid-2024. Our previously announced actions were substantially completed in the fourth quarter enabled us to realize approximately $50 million of savings in 2023. On the supply front, we continue to work with our contract manufacturers to draw down component inventories, and we are substantially complete with renegotiations of long-term supply commitments. In Q4, we renegotiated 2021 agreement with a key electronic component supplier, incurring a $10 million expense. The revised agreement cancels a portion of the multiyear volume commitment and increases purchasing flexibility. We have also reallocated resources to accelerate growth in underpenetrated markets, including Japan, along with government and manufacturing sectors and to address new automation use cases with RFID and machine vision. We expect our actions to improve profitability and drive sales growth as our end markets recover. We saw double-digit declines across each of our end markets for both Q4 and full year as many customers navigate a challenging environment and absorb capacity they built out during the pandemic to address the spike in e-commerce activity. On Slide 6, we highlight secular trends that we expect to drive long-term growth including labor and resource constraints, real-time supply chain visibility, track and trace mandates and increased consumer expectations. These are all focused areas in my conversations with our customers. Entering 2024, distributor inventories are aligned with current demand. Although we are seeing some improvement in order activity, we are not yet seeing any signs of a broad market recovery and remain cautious in our planning. Consequently, we continue to take an agile approach to navigating this uncertain environment and remain disciplined with respect to our cost structure and capital allocation. I will now turn the call over to Nathan to review our Q4 financial results and discuss our 2024 outlook.
Nathan Winters:
Thank you, Bill. Let's start with the P&L on Slide 8. In Q4, sales decreased 33% with distributor destocking accounting for more than one-quarter of the decline. We saw double-digit sales declines across our regions, major product categories and customers of all sizes. Our Asset Intelligence and Tracking segment declined 33.6%, primarily driven by printing. Enterprise Visibility & Mobility segment sales declined 32.7% led by data capture and mobile computing. On a positive note, we drove services growth with strong attach and renewal rates. From a sequential perspective, total Q4 sales were $53 million higher than Q3 despite a similar magnitude of distributor inventory destocking due to modest improvement in demand. Adjusted gross margin decreased 100 basis points to 44.6% and primarily due to expense deleveraging from lower sales volumes and the $10 million charge mentioned earlier associated with the renegotiation of a supplier agreement, all of which were partially offset by higher services and software margin and cycling premium supply chain costs in the prior year. Adjusted operating expenses delevered 670 basis points as a percent of sales. The impact was mitigated by more than $20 million of net savings in the quarter from our restructuring actions. This resulted in fourth quarter adjusted EBITDA margin of 15.4%, a 710 basis point decrease. Non-GAAP diluted earnings per share was $1.71, a 64% year-over-year decrease. Increased interest expense contributed to the decline offset by a lower tax rate from executing on a global tax strategy. Turning now to the balance sheet and cash flow on Slide 9. We ended the quarter at a 2.5x net debt to adjusted EBITDA leverage ratio which is at the top end of our target range. We generated $102 million of free cash flow in Q4 and had approximately $1.1 billion of capacity on our revolving credit facility as of year-end, providing ample flexibility. For the full year 2023, negative free cash flow of $91 million was unfavorable to the prior year, primarily due to lower operating profit, higher interest and tax payments restructuring actions and previously announced settlement payments, all of which were partially offset by lower incentive compensation payments. Let's now turn to our outlook. We entered 2024 with distributor inventory levels aligned with recent demand trends and improved backlog driven by modest year-end budget spending into January from certain retailers. For Q1, we expect a sales decrease between 17% and 20% compared to the prior year. This outlook assumes continued declines across our major product categories, particularly printing and a 50 basis point favorable impact from FX. We anticipate Q1 adjusted EBITDA margin to be approximately 18%, driven by expense deleveraging from lower sales volume, partially offset by lower premium supply chain costs. Non-GAAP diluted earnings per share are expected to be in the range of $2.30 to $2.60. Q1 sales and profitability are expected to sequentially increase from Q4 as distributor inventories and end market demand has stabilized, and we have realized incremental benefits from cost actions. For the full year 2024, we expect sales to be in the range of a 1% decline and 3% growth. Although we are beginning to see signs of improvement in order activity, we are not yet seeing signs of a broad market recovery. Consequently, we are taking a cautious approach to our guide until we have increased visibility to a sustained recovery in demand. Adjusted EBITDA for the full year 2024 is expected to be approximately 19%. We expect our restructuring actions and other profitability initiatives to drive improvement through the year delivering EBITDA margin of 20% in the second half. We remain cautious in our spending and continue to take an agile approach to navigating the environment. We expect our free cash flow in 2024 and to be at least $550 million, including the impact of our final $45 million settlement payment in Q1. We remain focused on rightsizing inventory on our balance sheet, driving 100% cash conversion over a cycle and prioritizing debt pay-down in the near term. Please reference additional modeling assumptions shown on Slide 10. With that, I will turn the call to Bill to discuss how we are advancing our Enterprise Asset Intelligence vision.
Bill Burns:
Thank you, Nathan. As you look towards the long-term opportunity for Zebra, our future is bright. Our solutions remain essential to our customers' operations, and we are well positioned to benefit from secular trends to digitize and automate workflows. We are focused on advancing our Enterprise Asset Intelligence vision by elevating Zebra as a premier solutions provider through a comprehensive portfolio of innovative solutions that demonstrate our industry leadership. We empower workers to execute tasks more effectively by navigating constant change in near real time, utilizing insights driven by advanced software capabilities such as intelligent automation, artificial intelligence, machine learning and prescriptive analytics. By transforming workflows with our proven solutions, enterprises can improve the experience of frontline workers and customers. As you can see on Slide 13, customers leverage our technology to optimize workflows for the on-demand economy. Our solutions empower enterprises to increase collaboration and productivity and better serve their customers, shoppers and patients. I would like to highlight some recent wins by our team. A leading North American retailer selected 30,000 Zebra mobile computers and our device tracker solution for customer order fulfillment in fresh food inventory tracking. This competitive win was secured by our ability to deliver higher productivity along with superior data capture performance and network connectivity. A North American retailer refreshed 60,000 mobile printers and related accessories to enable frequent product pricing updates across various locations. This retailer has a long history with Zebra across our broad portfolio, demonstrating the value they see in our hardware and software solutions coupled with our exceptional post-sale support. A European postal service purchased more than 10,000 Zebra mobile computers to facilitate proof of delivery and package tracking. This organization's decision to replace a competitor was driven by superior product performance and enhanced cybersecurity features. A European field service organization, providing public housing repairs selected Zebra for both mobile computers and tablets to replace consumer devices that had been in place for three product generations. Zebra secured the win by demonstrating a customer-first strategy by addressing their unique facial recognition and authentication challenges. And finally, a large retailer in our Asia Pacific region selected Zebra scheduling software to be utilized on Zebra mobile computers. Zebra solution was selected over our competitors based on the capabilities of our software and our trusted partnership. Slide 14 highlights Zebra's value proposition for retailers which was showcased at the National Retail Federation trade show in January. Alongside our partners, we demonstrated how our innovative solutions help retailers solve their most pressing challenges and drive increased performance by optimizing inventory, engaging associates and elevating the customer experience. As retailers address e-commerce growth, the expansion of anywhere fulfillment and consumers' demand for hyper convenience Zebra solutions provide a performance edge for retail associates. Our demonstrations included next-generation checkout solutions with machine vision, loss detection with RFID, a mobile computing, AI assistant along with other innovative solutions. In our booth, Office Depot shared how our solutions address their workflow challenges. This includes Zebra's workforce optimization software boosting operational efficiency of associates and delivering faster buy online, pick up in store, order fulfillment. The combination of Zebra software and mobile computers is driving associate productivity and engagement along with improved customer satisfaction. In closing, our long-term conviction and our strong business fundamentals remain unchanged, and we are well positioned to benefit from trends to digitize and automate workflows. We are elevating our position with customers through our innovative portfolio of solutions, while our cost and go-to-market actions are positioning us well for profitable growth as our end markets recover. I will now hand it back to Mike.
Mike Steele:
Thanks, Bill. We'll now open the call to Q&A. We ask that you limit yourself to one question and one follow-up so that we can get to you as many as possible.
Operator:
[Operator Instructions] And today's first question comes from Tommy Moll with Stephens. Please go ahead.
Tommy Moll:
I believe it was Bill who made the comment about the need to absorb some excess capacity in the e-commerce landscape and I'm curious, based on your discussions with end users in that ecosystem. Do you have any visibility into when most of that capacity will be absorbed? Is there any assumption in your 2024 outlook about a return to more normal levels of spending there?
Bill Burns:
Yes, Tommy, I think that we've clearly seen that retail IT budgets have been under pressure and the retailers overall certainly sweating assets, but also this idea of customers absorbing capacity, not just in e-commerce but also in transportation logistics as well. And they built out significant capacity during the pandemic, believing that ultimately the growth trajectory would continue off those rates. And now, we've seen kind of a reset in both e-commerce continuing to grow, obviously, but -- and parcel delivery both kind of resetting to pre-pandemic levels and growing from there. So we've seen some positive signs in the e-commerce side where some of that capacity has been used off and that we're beginning to see orders for from those e-commerce providers that need and have continued demand now. So we're seeing that coming to an end on some of the e-commerce providers. We're seeing across transportation logistics, still challenge in volumes of parcel delivery. And we're seeing the T&L providers really taking this as an opportunity to kind of restructure their businesses and think about how to be more effective and more efficient in their delivery mechanisms. We saw the same in e-commerce over the last year plus, but I think we're coming through it in e-commerce. Still P&L challenge there is we're continuing to see is the results in the -- around parcels being still remain challenged. So I would say, coming to an e-commerce but still challenging in the build-out across e-commerce -- around, sorry, trends.
Tommy Moll:
Yes. And one point I wanted to clarify, Nathan, I think in your comments, you talked to an improving backlog in January and that there were certain retail-related orders that drove that. But could you correct the record there, if I got it wrong and just give us any more detail there?
Nathan Winters:
Yes. No, Tommy, I think if you look, we did in the quarter, I'd say, back at pre-pandemic levels entering the quarter from a backlog perspective, where it was a little bit more depressed as we went into Q3 and Q4. And that was primarily driven by some of the uptick we saw in year-end spend that we were able to ship here in the early part of Q1, driving some of the sequential improvement from Q4 to Q1. So, I think again, not to the backlog levels we were at a few years ago, during maybe peak of the supply chain challenges, but definitely a sequential improvement with some of the incremental volume as well as getting our inventory in the channel right-sized. So again, we feel good about the backlog we have entering the first quarter relative to the guide.
Operator:
Thank you. And our next question comes from Brad Hewitt with Wolfe Research. Please go ahead.
Brad Hewitt:
So, the Q1 guidance midpoint looks to imply a slight uptick sequentially on the top line, excluding the Q4 destock headwind. But then your full year guide seems to imply revenue remains relatively flat sequentially as we progress throughout the year. So just curious, if you could talk about how you see underlying demand progressing through the year? And do you see the potential for orders in the pipeline conversion rate to improve as we exit '24 and into 2025.
Nathan Winters:
Yes. Maybe I'll start with just kind of the framework for the guidance. So yes, you're right. If you look at our Q1 guide, down 17% to 20% sequentially, that does improve from Q4 as we are not assuming any additional distributor destocking. So that drives the vast majority of the sequential improvement, again, along with the some uptick in demand that we saw particularly around year-end spend. And then if you look at the full year guide of 1% at the midpoint as you noted, if you look we expect Q2 to look similar to Q1 with the modest sequential improvement as we move through the second half. And as we talked about in the prepared remarks, I think we're cautious given the lack of visibility and the commitment to the pipeline in the second half. So if you look kind of again at the balance of the year, as you noted, really the growth is entirely driven by the 2023 destocking with the market flat, maybe down a little bit in Q2, up a little bit in the second half. And we think that's appropriate given the visibility we have around the demand environment.
Brad Hewitt:
Okay. That's helpful. And then you've talked in the past about how you typically tend to gain share coming out of downturns. Could you talk about how you see the opportunity for share gains as we turn the page to and kind of where you see the lowest hanging fruit in terms of potential share gains going forward?
Nathan Winters:
I would say that overall, talking to our customers and spending a lot of time with our customers and partners through NRF that clearly, our customers see that there's tremendous value in what we do for them each and every day to make their businesses more effective and more efficient and to literally run their businesses. So, we see the opportunities across each one of our vertical markets as we see really retail likely returning first is where continuing to work with them as they've been holding off and sweating assets within their environments and our engagements with NRF, certainly, we've seen optimism by our retail customers in the second half of the year. We marry our mobile devices there with our software solutions. And what we talk about is really resonating with them around our modern store initiative. We see that in transportation logistics, our value proposition remains really to help our customers with things like labor constraints and additional supply chain visibility across their businesses and we're excited about opportunities there within opportunities in technologies such as RFID as they look to get more to productivity across their businesses. We've got the MODEX trade show coming up in transportation logistics, Expo coming up next month here. And will showcase our solutions to across transportation logistics. We've talked about manufacturing has really been an opportunity for us is that we're less penetrated in that market, and we've got new solutions around machine vision and robotic automation and our demand planning software offering inside manufacturing. So we see that as an opportunity for us. And then lastly, health care, as we continue to see ways to automate workflows and digitally connect assets and patients and staff within the health care environment. We see home health care and telehealth being an opportunity. So, there's lots of opportunities across each one of the vertical markets. We'd probably say that retail is a place that we've seen some of the positive year-end spending first. And then I think the other vertical markets will follow.
Operator:
Thank you. And our next question today comes from Meta Marshall with Morgan Stanley. Please go ahead.
Meta Marshall:
Great. Maybe first question. Just -- you noted that the headwind from destocking was about the same in Q4 as in Q3. I think we had expected it to be slightly smaller understanding that's largely behind us. But just was that amount of destocking kind of greater than expected in Q4? And then maybe as a second question, obviously, the interest rate environment is maybe a little bit friendlier now your balance sheet, your interest rate is relatively heavy on your interest expense. Just wondering, if you've looked at any opportunities to refinance that at more attractive rates?
Nathan Winters:
Yes, Meta. So on the first question, you're right. So it was about $20 million, $25 million more of incremental destocking versus the original guide and the balance of that was offset by higher demand to come in above our guidance midpoint for Q4. So, I think we thought that is a -- I'll get a positive trend that again, we would take a little bit more out of the channel to set us up here as we moved into 2024. Now as it relates to interest rates, I think we feel good about actually our position. What you'll see in the cost of borrowing that includes all of our crediting and banking fees. But if you look at the overall cost of borrowing and where we trade at I think we feel good about the position, but we're always looking at opportunities given the environment to whether it makes sense to refinance and take advantage of the market. So that's something we're actively looking at. But today, we don't feel like we're at a disadvantage relative to the debt cost position.
Operator:
Thank you. And our next question today comes from Joe Giordano with TD Cowen. Please go ahead.
Joe Giordano:
I just wanted to -- last year, when we initially started to see the real weakness and you guys had to adjust your guide, there was clearly like a change in methodology, and it was very stripped down. It was kind of discounting things that weren't burden hand kind of orders and a change in how you were building up from the sales force commentary. So I'm just curious now as you look into '24 and you give that kind of qualitative guide. How would you compare your buildup methodology to how you were a full year ago versus how you were like six months ago when it got much more conservative.
Bill Burns:
Yes, Joe, I'd say that probably if you look back to January, we literally have met with thousands of our customers and partners across our channel partner summit in Asia Pacific and than in Europe and then North America, Latin America and then with the National Retail Federation show. And it's clear that our solutions are essential to what our customers are doing in their business every day and they're grateful to have gone honestly, Zebra is a strong partner along with them. And they're excited about the innovation that we're bringing to market and they're optimistic. So our partners and our customers are optimistic. They're happy to put 2023 behind them, quite honestly. And there's optimism for 2024, especially in second half year. However, I would say that from our perspective, and it's prudent to remain cautious and that we haven't seen a broader recovery. We've really seen some kind of green shoots here in the year-end of year-end spending across retail, mostly in North America. And we'd rather -- we'd like to see first some orders, projects, deployments really move forward before we get ahead of ourselves kind of for the full year. So, I think optimism, happy to put '23 behind us. I think we feel good about modest increases through the year as demand progresses throughout the year, but we'd like to get a little more confidence by having more orders, more projects, more deployments across our end customers move forward. And we think it's prudent and reflect in our guide to be a bit conservative at the moment.
Nathan Winters:
Yes, and I think if you look back historically at this point in the year, we would have always assumed we'd have several of those large mega deployments in the second half, even though we may not have identified exactly which customer, but we would -- that was something we always had. And I think that's where we've pulled back on that assumption, given the experience we've had over the last several quarters. And the fact, as Bill said, there's not a firm commitment. So until we start to see some of those firm commitments, we didn't think it was appropriate to lean in and just assume that some of those will start to come back in the second half.
Joe Giordano:
Okay. That's fair. And then if I look at the margin guidance for the year, the EBITDA at 19%, maybe I thought maybe a little higher at that level of revenue, particularly given an extra $20 million in costs. So can you just maybe talk through the gross margin if you're seeing any pressures anywhere? And then, if you could just touch on the working capital this year, just the free cash flow. How normalize is that going to look exiting the year?
Nathan Winters:
Yes. So again, if you look at our full year guide of 19% that does have us at 20% in the second half and as we head into 2025. We thought that was important for us to work through as we went through the cost actions and if you look sequentially, it's about year-on-year, I should say, about one point higher than '23 really around gross margin due to favorable pricing, some lower premium supply chain costs and a bit of volume leverage. If you think about the restructuring benefits, it's about $60 million of benefit improvement from 2024, but that's offset by incentive compensation. So getting back to fully loaded on our our incentive compensation plans for the year. So, those two negate each other for the full year. Again, if you look at our full year guide for free cash flow, one important milestone was getting back to positive free cash flow, which we did in the fourth quarter. Our guidance of at least $550 million has us above 100% free cash flow conversion, excluding our final Honeywell payment here in the first quarter, and our expectation is for modest decreases in inventory and working capital throughout the year. And there could be some opportunity to exceed, if we get back to our optimized inventory levels, but we did not include that in our guidance, just given some of the uncertainty around demand and the mix of that demand.
Operator:
Thank you. And our next question today comes from Damian Karas with UBS. Please go ahead.
Damian Karas:
Thanks for all the color on kind of the demand and what you guys are seeing on the project front. Maybe just a question on these long-term supply commitments that you've been renegotiating. Could you just maybe talk a little bit more about what's happening there? You highlighted one particular contract, a $10 million expense impacting gross margin. Is that -- could you just clarify, is that a onetime hit? Or is that going to kind of be a headwind for the next three quarters, a little bit of a structural change in your cost structure?
Nathan Winters:
Yes. So just as it relates to the one that was a onetime charge that's behind us in the fourth quarter, no change in our structural costs or that we did anticipate having moving forward. And we feel like we're, at this point, substantially complete, working with our suppliers around a lot of those longer-term supply agreements, and particularly the ones that we had to entered into in 2021 when we had kind of both a combination of peak demand as well as some of the extended lead times across the supply chain. And you'll actually see that if you look at we have also a 75% decrease in some of our long-term purchase commitments that we have in our 10-K. So, again, a lot of great progress by the team working through that throughout the year, and our focus really here this year is around components that we still have at our Tier 1 manufacturers. So that's a lot around just demand timing, working through that as well as a lot of the great work by the team to redesign those components into existing or new products as well as working with our manufacturing partners just around the safety stock that they hold. So I think we see a lot of progress there. And again, the charge we had in the fourth quarter was really associated with one supplier and one contract we signed back in 2021. And that was a combination of canceling as well as deferring some of the purchase commitments we had here in 2024 to mitigate some of the working capital pressure as well as it gives us a lot more flexibility around the mix of the components and again, the timing of when we expect to receive those or take -- or accept those components on our balance sheet. So again, we thought it was the right thing to do to kind of get that past us and move forward here as we move into.
Damian Karas:
Got it. And could you just comment on any impacts you're seeing owing to some of the overseas shipping issues like what's happening in the Red Sea and to what extent that might be factored into your guidance?
Nathan Winters:
Yes, obviously, there's new concerns that we're monitoring with the risk of the escalating tensions in the Red Sea. So, we're monitoring the situation, working with our partners Today, we have mitigation plans, again, pending any further escalation of the situation. I think what's important for context is this really primarily impacts our printing business into EMEA. That's where we ship via ocean through the Red Sea and the Suez Canal. So again, the vast majority of our products are still air shipped or ocean shipped from the Asia into the West Coast of the U.S. So, we think it's -- as of today, it's a modest impact on extended lead times, which we've communicated to our partners, particularly in the EMEA region and a negligible impact expected on margin here in the first quarter.
Operator:
Thank you. And our next question comes from Keith Housum with Northcoast Research. Please go ahead.
Keith Housum:
Bill and Nathan, is there any reason to believe there's a change to your long-term guidance or an annual growth rate of 5% to 7% over cycle?
Bill Burns:
No, Keith, I think that we would see that the current sales declines are due to a cyclical bottom, really accentuated by the pandemic overall and that our long-term conviction and the strong business fundamentals really remain unchanged. And we think we're well positioned to be -- continue to be the market leader and continue to take share as our markets recover overall. The secular trends really to digitize and automate environments within our customer operations really remain unchanged. They were intact before the pandemic, and they remain intact today. And I think that our strong competitive position we have in the marketplace, especially in our core, the exciting opportunities we have in our adjacent and expansion areas. And quite honestly, we're excited about the future. So despite the near-term headwinds, we don't see a -- see that changing. We see the 5% to 7% through cycle what we're committed to and -- remains intact.
Keith Housum:
Okay. I appreciate that. Just as a quick follow-up. In terms of the software and services, obviously, it's been really resilient for you guys. As you think about that growth or what it does for 2024, can you unpack, I guess, your expectations there as we separate that from the rest of the hardware business?
Bill Burns:
Yes. I think that we'd say software and service is clearly recurring revenue, right? Similar -- you saw a similar comment we had on supplies, right, which we've talked about as being semi-recurring, right? It's like a recurring business. So clearly, services and software outperformed our broader product portfolio overall. But I say that customers today continuing to strong attach rates on our mobile devices. Also, we're seeing -- this is the negative side of some of the services growth is really people extending service contracts at higher prices, right, that ultimately, we're working closely with them to get their refreshes done within their environment. So that's a target for us starting in kind of second half of '23 and into '24 is really working closely with those customers that are looking to extend service agreements and sweat assets is to get them to move ahead with new technologies and new advantages of our hardware, but that's helping software a bit -- I'm sorry, services a bit in the short term. From a software perspective, we're seeing really a compelling value proposition to our customers around what we really brought together is our work cloud software, which is bringing the multiple organic and acquisition assets together to really address the needs that a retail associate. And we talk about that of this modern store framework as an engaged associate. So think of it as communication collaboration, think of it as task management workforce management, demand planning, so marrying that all together into a single application or instance for our customers and be able to really enhance the productivity of the retail worker and that's resonating well with our customers. We had our trade show on our internal event with our user group of our software customers in the second half of the year and rolled out really what we're doing around work cloud and the future of that and they're pretty excited about it. I know, Nate, do you want to add -- I mean the other thing we're focused on is really profitability around those areas and not growing top line, but also profitability in our software business as we bring those together.
Nathan Winters:
That's right. I think the other -- yes, the bright spot on the service and software is the improved margins. So a lot of great work by the team focus on the cost structure for both of those pieces of the business. So that was a nice improvement as we move to the second half, and it will be a tailwind as we move here into 2024, along with the expectation that those businesses will continue to grow.
Operator:
Thank you. And our next question comes from Brian Drab with William Blair. Please go ahead.
Brian Drab:
I just wanted to clarify first on the cost savings. Exactly what is the incremental benefit that we'll see in terms of cost savings, OpEx savings in '24 versus '23 now that we've got these incremental savings coming on in the year, I guess?
Nathan Winters:
Yes. So, if you look at our the expanded cost reduction plan at $120 million of net annualized savings, $20 million higher than our prior guide with the additional actions expected to be completed here middle part -- by the middle part of the year, so we realized $50 million of savings in the second half of '23. So, we're expecting $60 million of incremental benefit into '24 and then the balance as we head into 2025.
Brian Drab:
Yes. Perfect, okay.
Nathan Winters:
And what we had in the past, they're pretty broad-based across functions. So I'd say a similar with the declines, the incremental amount was similar structure as we had with the first pass in terms of fairly broad-based.
Brian Drab:
Okay. Got it. And that's all in OpEx and won't affect gross margin, I guess. And my next question was just going to be on gross margin. I guess the best assumption here for gross margin as we track through the year would be modest increases in sequential increases in gross margin as we move through the quarters on leverage and anything that you would correct me on there or add to that?
Nathan Winters:
Yes. So, I think one thing I'd say on the $120 million. There's a small piece of that that is in gross margin. So I'd say the vast majority is OpEx. So there's a piece in gross margin just based on some of the actions the supply chain team is taking within our cost structure. So a bit of that is in the $120 million in gross margin. But I'd say for modeling purposes, I'd assume the vast majority is in OpEx. But you're absolutely right. In terms of the sequential improvement in gross margin, our EBITDA rate throughout the year is primarily going to be driven by gross margin, both as some of the actions we've taken around pricing the lower prime supply chain cost, which is, I guess, really here in the first quarter, but also a little bit of volume leverage, project timing as we move through the year. So yes, there's a that's what we'd expect through the year as a kind of modest improvement as we go through the year to get us to where we have as an exit point in the fourth quarter.
Operator:
Thank you. And our next question comes from Rob Mason with Baird. Please go ahead.
Rob Mason:
I wanted to circle back, Bill. You mentioned several times customers willing to sweat their assets more right now, which, again, we've seen that in the past during these downturn periods. It sounds like you're trying to address that some with service strategies. I'm curious if you're testing any other strategies around trying to stimulate new product demand, whether customers might be more amenable to as service or subscription or, say, leasing type arrangements in this period of time? And then maybe relatedly, is there anything as you look into, say, the 2018-2019 devices that were put into the installed base -- anything on the horizon that would more catalyze their replacement, just where they can't be upgraded any further anything of that nature?
Bill Burns:
Rob. So a couple of things kind of weaved into that. I would say, first, that our sales teams are working and our partners closely with those customers that we have identified that are -- have the devices in there in use longer than normal and working closely with them to understand how we can convince them to move forward with upgrades and lots of different ways to go do that. And -- but the driver really would be a couple of areas. One would be technology transitions. So I think 4G to 5G and wireless think of faster WiFi speeds like WiFi 6, OS upgrade. So as the devices become older, then there's Android releases aren't available. And then along with that, we extend the security with that OS so long, but eventually, the security patches aren't available. So from a security perspective, that's a driver as well. The other place is really around use case expansion, right? So that adding more functionality of the devices, things like authentication of facial recognition, think of Zebra Pay integrated RFID on those devices we're going to release here shortly. Over time, we'll be releasing. We showed this at the National Retail Federation Show generative AI large language models on the actual devices and an assistant. So we want this to really be about productivity and wanting more features and functionality within their environment versus just around security, right? And we're seeing that. I would say that in the area of leasing, what we're looking at is opportunities to marry our software with hardware, and we demonstrated some of this at the National Retail show as well is that Think of a wearable device that has our task management software, communication collaboration on that wearable device in retail, which would be sold as a service kind of offering to our customers, so not quite a lease. In most cases, our customers say, hey, I can -- I'd rather spend the capital than lease. But in this case, it would be an OpEx recurring revenue stream around software and hardware combined together. So sales teams have a lot of different plays they're running to try to move those customers forward with upgrades.
Rob Mason:
That's helpful. Just as a follow-up, could you just comment on what you're seeing in some of these underpenetrated markets where perhaps you do have more runway, and I'm thinking Japan and government specifically just what the current tone of business is there.
Bill Burns:
Yes, Rob, I'd say that there are opportunities for us as we look around the globe, and we have different market shares those are two good examples of really significantly lower share than we have in other places. But as we look at each vertical market as we look at each geography, we see places where we can continue to take share as a business. Japan is a great opportunity for us, as we've talked about for a while, second largest market in Asia, we won the largest postal carrier there. We've won the largest retailer we now have the attention of some of the largest integrators -- system integrators and cellular carriers in Japan to work in some new opportunities there beyond retail and postal. So those have gotten some more attention and we've changed our channel strategy there a bit to large work with larger SIs. We've just hired a new sales leader. If we look at government in the U.S., a new sales leader there is the refocus on government and building our partner community and expanding our reach inside government opportunities that includes public safety. So, we're excited about these markets because we have low share, and we know there's opportunities for our portfolio within those underserved markets.
Operator:
Thank you. And our next question today comes from Jim Ricchiuti with Needham & Company. Please go ahead.
Chris Grenga:
This is Chris Grenga on for Jim. Maybe just one for me. You had mentioned the trend of new automation use cases in RFID and machine vision could you talk about what you expect from these technologies in 2024? And what use cases are you having the most productive conversations with customers currently?
Bill Burns:
Chris, maybe start with RFID. We're continuing to see strong interest across many customers and verticals. We've seen the opportunity to expand beyond retail apparel really into track and trace, supply chains, parcel tracking, baggage tracking tools, work in progress in manufacturing, health care opportunities, all with RFID. Certainly, Walmart and what UPS is doing inside smart package into their environment has caused others to continue to look at of interest in RFID. The cost of the tags coming down in the has created opportunity because today, we have the broadest and deepest set of RFID solutions in the market. And that includes fixed readers, handheld readers, industrial and mobile printers, software and the label to go along with that. So we've seen strong double-digit growth over the past few years in RFID, including in 2023. And we are excited about the opportunity across everything we do in RFID. I would say in machine vision really focused in two areas
Operator:
Thank you. And our next question today comes from Ken Newman at KeyBanc Capital Markets. Please go ahead.
Ken Newman:
First question here. Just looking at R&D expense, I know it saw that it took a sequential step down this quarter for 3Q. Just as I think about this first quarter guide in the full year, how should we think about the cadence of R&D dollars as we move through the year? And is there may be more room to take out there as we progress after the first quarter?
Nathan Winters:
Yes. So I think a couple of things. Just some of the sequential decline from Q3 to Q4 was related to the cost actions that we took and just the timing of those rolling into the P&L, which is, again, what we had expected coming into the quarter. You'll see it increase a bit here as we go through '24 just as we reset comp plans and things like that around incentive compensation. And typically, the first half is a little more front-end loaded just with the timing of projects and deployments. And then Q4 is always a little light just with holidays and whatnot from a project execution. So, I think I would think of similar trajectory from a sequential perspective as we move through the year, but maybe a bit of an uptick just as we kind of again reset all of our comp plans and whatnot for the year.
Ken Newman:
Got it. That's helpful. And then for my follow-up, with free cash flow improving this year and you being at the top and a leverage target range, what is the midpoint of guidance like here for where you think net leverage ends up relative to debt pay down? And am I right in assuming that the priority for capital deployment will be towards the debt side? Or is there other portions or avenues that you see a better return for that capital?
Nathan Winters:
Yes. So as you mentioned, we ended the quarter at 2.5x debt leverage, which is at the high end of our target range. We are prioritizing debt pay down of our variable rate debt here in the short term. And we would expect the debt leverage to increase a bit here through the first and second quarter really just as we lap on the profitability side, not so much debt will come down, but the ratio will increase, but then will decline through the second half as we kind of lap Q3 and Q4's lower profitability. And so that is really the priority here starting out the year as debt pay down but as always, we're going to reassess overall capital deployment and opportunities we have, whether that's share buyback or M&A as the year progresses.
Operator:
Thank you. And ladies and gentlemen, this concludes our question-and-answer session. I'd like to turn the conference back over to Mr. Burns for any closing remarks.
Bill Burns:
Thank you. As we look towards the long term, the opportunity for Zebra is bright. I'd just like to thank our customers, our partners and employees for their support. We look forward to returning to growth in 2024. Have a good day, everyone.
Operator:
Thank you, sir. This concludes today's conference call. We thank you all for attending today's presentation. You may now disconnect your lines, and have a wonderful day.
Operator:
Good day, and welcome to the Third Quarter 2023 Zebra Technologies Earnings Conference Call. All participants will be in listen-only mode. [Operator Instructions]. After today's presentation, there will be an opportunity to ask questions. Please note, this event is being recorded. And I would now like to turn the conference over to Mike Steele, Vice President, Investor Relations. Please go ahead.
Michael Steele:
Good morning, and welcome to Zebra's third quarter conference call. This presentation is being simulcast on our website at investors.zebra.com and will be archived there for at least one year. Our forward-looking statements are based on current expectations and assumptions and are subject to risks and uncertainties. Actual results could differ materially, and we refer you to the factors discussed in our SEC filings. During this call, we will reference non-GAAP financial measures as we describe our business performance. You can find reconciliations at the end of the slide presentation and in today's earnings press release. Throughout this presentation, unless otherwise indicated, our references to sales performance are year-over-year on a constant currency basis and exclude results from recently acquired businesses for the 12 months following each acquisition. This presentation will include prepared remarks from Bill Burns, our Chief Executive Officer; and Nathan Winters, our Chief Financial Officer. Bill will begin with our third quarter results and actions we are taking. Nathan will then provide additional detail on the financials and discuss our Q4 outlook. Bill will conclude with progress we are making on advancing our Enterprise Asset Intelligence vision. Following the prepared remarks, Joe Heel, our Chief Revenue Officer will join us as we take your questions. Now let's turn to Slide 4 as I hand it over to Bill.
Bill Burns:
Thank you, Mike. Good morning and thank you for joining us. As expected, our third quarter performance was impacted by broad-based softness across our end markets and elongated sales cycles. This resulted in a significant decline in sales with expense deleveraging impacting profitability. We will spend time today discussing our results, and the demand environment as well as the progress we have made to rationalize our cost structure and shift our go-to-market resources to drive sales growth and improve profitability as our end markets recover. For the quarter, we realized sales of $956 million, a 30% decline from the prior year and adjusted EBITDA margin of 11.6% and a 950 basis point decrease and non-GAAP diluted earnings per share of $0.87, a 79% decrease from the prior year. We saw broad-based softening of demand in late Q2, which continued throughout Q3 as customers demonstrated more cautious spending behavior across all our end markets and regions. These dynamics have been exacerbated by our distributors reducing their inventory levels, which accounted for about one-third of our Q3 sales decline. As a reminder, our distribution channel has been aggressively driving down inventory as end-user demand has slowed, product lead times have recovered and cost of holding working capital has increased. We believe this reset will largely complete by year-end. Although we experienced declines across all product categories, services and software were bright spots in the quarter. As we enter Q4, potentially all the cost restructuring actions now implemented, we expect to see a significant sequential improvement in profitability. These actions are now expected to yield net annualized cost savings of $100 million, which is an increase from our previous expectation of $85 million. On Slide 5, we summarize drivers of demand trends across our end markets. Our three largest end markets, representing more than three-quarters of our sales volume are indexed to the goods economy, which has been significantly underperforming the services economy. While each of our primary end markets declined, demand was weakest in retail and e-commerce and transportation logistics as many customers are navigating a challenging environment and absorbing capacity built out during the pandemic. As you see on the slide, despite current demand softness, there are several themes that we expect to drive investment in our solutions over the long-term, including labor and resource constraints, real-time supply chain visibility, track and trace mandates and increased expectations from shoppers and patients. Turning to Slide 6. I'd like to review the actions we are taking to address and mitigate the impacts of the soft demand environment and position ourselves for long-term success. In late Q3 and early Q4, we implemented most of the cost restructuring actions that are driving $100 million of net annualized operating savings. We are reallocating resources to accelerate growth in underpenetrated markets, including Japan, along with government and manufacturing sectors, and to capture the potential of new use cases that leverage our solutions to digitize and automate environments, including RFID and machine vision. We are also renegotiating long-term supply agreements and working with our contract manufacturers to drive down component inventories. And as part of our long-term incentive plan, we added a free cash flow conversion [Technical Difficulty] to improve profitability and drive sales growth as our end markets recover. While we believe we are seeing a leveling of demand trends and the peak of distributor destocking activity, we are not seeing signs of a market recovery based on customer behavior. Therefore, we remain cautious in our planning through the remainder of this year and the first half of 2024. We'll continue to take an agile approach to managing through this uncertain environment, and we remain disciplined with respect to our cost structure and cash flow. I will now turn the call over to Nathan to review our Q3 financial results and discuss our fourth quarter outlook.
Nathan Winters:
Thank you, Bill. Let's start with the P&L on Slide 8. In Q3, net sales decreased 30.6% and 29.6%, excluding the impact of FX. Our Asset Intelligence & Tracking segment declined 25.8% primarily driven by printing. Enterprise Visibility and Mobility segment sales declined 31.4% with pronounced weakness in mobile computing. On a positive note, we drove growth across service and software with strong attach and renewal rates. We saw double-digit sales declines across our regions. In North America, sales decreased 25%. EMEA sales declined 39% with broad-based declines across the region. Asia-Pacific sales decreased 32% driven by China and Southeast Asia, and Latin America sales decreased 15%, driven by Mexico. Adjusted gross margins decreased 100 basis points to 44.8%, primarily due to expense deleveraging from lower sales volumes, partially offset by favorable premium supply chain costs. As these supply chain costs have been fully mitigated, we are no longer including a slide as part of our earnings presentation. Adjusted operating expenses delevered 910 basis points as a percent of sales. Note that the bulk of the previously announced restructuring plans to drive operating expense savings were implemented in late Q3 and early Q4. Third quarter adjusted EBITDA margin was 11.6%, a 950 basis point decrease driven by expense deleveraging. Non-GAAP diluted earnings per share was $0.87, a 79% year-over-year decrease. Increased interest expense contributed to the decline, offset by a lower tax rate. Turning now to the balance sheet and cash flow on Slide 9. For the first nine months of 2023, negative free cash flow of $193 million was unfavorable to the prior year period, primarily due to lower earnings, including the impact of restructuring actions and higher interest costs. Greater use of net working capital due to higher cash taxes and payments for inventory and $45 million more of previously announced quarterly settlement payments, all of which was partially offset by lower incentive compensation payments. We ended the quarter at 2.2x net debt to adjusted EBITDA leverage ratio, which is below the top end of our target range of 2.5x and had approximately $1 billion of capacity on a revolving credit facility providing ample flexibility as we navigate a challenging environment. Let's now turn to our outlook. As we enter the fourth quarter, we are seeing sales velocity out of the channel stabilize on a sequential basis and destocking activity moderate as expected. Our Q4 sales are expected to decline between 32% and 36% compared to the prior year. This outlook assumes double-digit declines across our major product categories, with distributor destocking accounting for approximately one-fifth of the sales decline. We are in Q4 with the necessary backlog and pipeline to support our guide. That said, we are not seeing compelling signs of a market recovery as we look to the first half of 2024. We anticipate Q4 adjusted EBITDA margin to be approximately 16%, driven by expense deleveraging from lower sales volumes, partially mitigated by the benefits of our cost restructuring actions. Despite anticipated expense deleveraging, we expect year-on-year gross margin improvement as we cycle $25 million of premium supply chain costs in the prior year period. Non-GAAP diluted EPS is expected to be in the range of $1.40 to $1.80. Our Q4 outlook translates to an expected full-year sales decline of approximately 21% at the midpoint, which is 50 basis points favorable to our prior guide and an EBITDA margin of approximately 18%. We expect our free cash flow to be positive for the second half of 2023 and negative for the full-year. We continue to be focused on rightsizing inventory on our balance sheet and in driving 100% cash conversion over a cycle. Please reference additional modeling assumptions shown on Slide 10. With that, I will turn the call to Bill to discuss how we are advancing our Enterprise Asset Intelligence vision.
Bill Burns:
Thank you, Nathan. While sales are pressured near-term, our solutions remain essential to our customers' operations, and we are well positioned to benefit from the secular trends that digitize and automate workflows. We are focused on advancing our Enterprise Asset Intelligence vision by elevating Zebra as a premier solutions provider through our compelling portfolio. By transforming workflows with our proven solutions, Zebra's customers can effectively address their complex operational challenges, including scarcity of labor and the need to improve productivity. We empower the workforce to execute tasks more effectively by navigating constant change in near real time, utilizing insights driven by advanced software capabilities such as artificial intelligence, machine learning and prescriptive analytics. We continue to advance and innovate our offerings. This includes several product and solution launches across our portfolio, including our Zebra Pay solution, which equips retail associates, hospitality workers and logistics employees with the mobile point-of-sale device that accepts a variety of payment options almost anywhere. At our Annual Software Customer User Conference, we unveiled our Zebra Work Cloud suite of software solutions, which address four critical enterprise functions, workforce optimization, enterprise collaboration, inventory optimization, and demand intelligence. The user experience is tailored to customer-specific business priorities and integrate it into a single application. This unique software suite, coupled with our mobile computing platform, differentiates us and expands our market penetration opportunity. In collaboration with Qualcomm, we demonstrated a generative AI large language model for handheld mobile computers and tablets without requiring connectivity to the cloud. Is the competitive differentiator, which will enable Zebra partners and customers to create new ways of working by further empowering the frontline worker and driving additional productivity gains. We are confident that the innovation roadmap across our business will continue to elevate our customer value proposition. As you can see on Slide 13, customers leverage our technology to optimize workflows for the on-demand economy. Our solutions empower enterprises to increase collaboration and productivity and better serve customers, shoppers and patients. I would like to highlight some recent wins by our team. A global technology provider recently selected Zebra's machine vision solution to automate a previously manual inspection process for the manufacturing of engraved component parts. Our solution ensures high quality and traceability, reducing expensive material waste and false errors. We look forward to exploring opportunities to expand our relationship with this customer. A large health care system in Europe is using our mobile computers, printers and RFID solutions to enable real-time tracking of medical equipment, significantly reducing the time caregivers spend searching for critical assets throughout the hospital. A large retail pharmacy chain, selected Zebra's work Cloud task management software to improve store productivity and effectiveness by streamlining communication and accelerating on-site inspections and marketing promotion updates. Optimizing task assignments and store walks drives accountability and frees up staff to focus on customer-facing activities. A large North American retailer refreshed our mobile computers across their stores and added RFID technology to improve inventory accuracy, supply chain efficiency and customer satisfaction, the more frequent cycle counts. During the competitive review, Zebra demonstrated the most cost-effective solution for their needs. Lastly, a large Asian retailer decided to add Zebra's communication and collaboration software to their Zebra mobile computers. This subscription-based solution drives store associated connectivity benefits while displacing the legacy phone system. In closing, our long-term conviction in our business remains unchanged. While customer spend is pressured near-term, over the long-term, we believe we are well positioned to benefit from secular trends to digitize and automate workflows. We will continue to elevate our position with customers through our innovative portfolio of solutions, while executing on actions to position us well for profitable growth as our end markets recover. I will now hand it back to Mike.
Michael Steele:
Thanks, Bill. We'll now open the call to Q&A. We ask that you limit yourself to one question and one follow-up so that we can get to as many of you as possible.
Operator:
And we will now begin the question-and-answer session. [Operator Instructions] Our first question comes from Brad Hewitt from Wolfe Research. Brad, please go ahead.
Brad Hewitt:
Hi, thanks. Good morning everyone.
Bill Burns:
Good morning, Brad.
Nathan Winters:
Good morning, Brad.
Brad Hewitt:
So I was wondering if you guys would be able to provide some preliminary thoughts on the overall growth setup for 2024, and how we should think about that relative to the 5% to 7% long-term growth algorithm. You talked about the first half kind of being a little bit more challenging. And then of course, comps is in the second half, but any thoughts on the growth outlook for 2024 preliminarily would be helpful.
Nathan Winters:
Thanks, Brad. I guess I'd start with what we're seeing today. And from a Q3 perspective, we finished at the high end of our outlook in a challenging demand environment. And as we said, we're seeing leveling of demand trends overall and really in Q3, the peak of distributor destocking, but we're not yet seeing signs of market recovery based on our customers' behavior. So we saw really all region verticals declined in Q3 and along with customers of all sizes, but it was most pronounced in large enterprises. There were some bright spots in the quarter. Services and software are examples of that. I'd say is we're certainly not guiding to '24 at this time. But we're not seeing really compelling recovery yet and the idea that we're going to remain cautious for the remainder of the year. And really, as we look into the first half of '24, we're seeing very -- we have very challenging compares ahead of us. So I'd say that for the moment, still challenging demand environment that we would see that in '24 and the remainder of the year, we're going to remain cautious.
Brad Hewitt:
Okay. That's helpful. And then maybe if you could talk about what you saw in Q3 from a bookings perspective and how bookings looked sequentially as well as what you expect bookings to look like in Q4?
Nathan Winters:
I would say that, again, with demand challenging from that perspective, bookings were as we expected going into -- during Q3 and then as we enter Q4, we've got the bookings trajectory to feel good about our guide for Q4 overall. But again, not seeing quite signs of recovery yet, but feel that we've got the order velocity to be able to deliver on our guide for Q4.
Operator:
And our next question comes from Tommy Moll from Stephens. Tommy, please go ahead.
Tommy Moll:
Good morning and thank you for taking my questions.
Bill Burns:
Good morning, Tommy.
Tommy Moll:
I think I heard in your prepared comments, you described the velocity on the sell-through as having stabilized. And I wanted to circle back to that topic. One, just to make sure that, that's correct. And two, if you think about that sell-through velocity at some point, and maybe you could tell us when that is when would you expect an acceleration there, just given that you'll have some product refresh cycles where a lot of your installed base is approaching end of useful life, and it's less of a discretionary spend on the part of the customer.
Nathan Winters:
Yes, I think, Tom, we view the word leveling is we've seen those demand trends level out in Q3, and we're seeing that kind of into Q4. And we're seeing that from a destocking perspective, the biggest impact has been Q3 and again, less so in Q4, and we believe that will be behind us by year-end. And again, while we're not guiding to '24, maybe a little more color to add to what I said on the first question, we don't see compelling signs of recovery yet, right? And therefore, our guide for fourth quarter. And then as we look into first half of '24, we see very challenging compares. But that said, we're not seeing customers cancel projects. They continue to push them out. And they can't do that forever. We're seeing use cases across our products and solutions continue to grow within our customer environment. They will resume deployments as they use the excess capacity across retail and e-commerce across transportation logistics and as our customers around the world see the macro uncertainty abate. So we've seen this in similar downturns where typically, they last for Zebra quarters, not years. So as we go through the year, we do see some progression. And while our visibility for the second half would remain very challenging at the moment, we would be clearly cycling through easier compares at that time and really due to the restocking -- that the destocking, sorry, that we were seeing in the second half of this year. So I think that's how we'd see it at the moment.
Tommy Moll:
And to follow-up on the destocking theme, it sounds like you expect most of that to be behind you by the end of the year. And my question is just relating to the visibility there. If 60 days on hand is typical or something in that ZIP code for your channel, broadly speaking, do you have any idea where you sit today? And is there a view that, that will remain the "normal level," or could there be some period of time where we end up below that, just given conservatism among your channel partners at this point? Thanks.
Nathan Winters:
Hey Tommy, this is Nathan. As we said, from a global channel inventory, which again, we measure on days on hand, and as you said, the average is around 60 days, two months, but that varies -- you can see quite a bit of variation based on the product type and by region. So again, it's not consistent globally. And as we said, we -- in the end of Q3, better than we did in Q2, so the days on hand and the relative inventory balances decreased throughout the quarter. I'd say still slightly higher than the normal range despite those decreases. And that's why we expect distributors will continue to lower their inventory here throughout the fourth quarter, but we do expect to exit the fourth quarter within our normal operating levels. And that's something we work with very closely with our distributors on in terms of where they try to get to what products do they need to support the markets. And so again, as we enter next year, we expect kind of the destocking to be and where it needs to be as we move forward into the year.
Operator:
And we move to a question from Damian Karas from UBS. Damian, please go ahead.
Damian Karas:
Hi, good morning everyone.
Bill Burns:
Good morning, Damian.
Damian Karas:
Good morning. So not to beat a dead horse here on the demand environment and recovery. But Bill mentioned not seeing signs of that as you think about early 2024, I get that you're seeing that based on your order patterns, but based on your customer conversations, I mean, what do you think it's going to take to see that inflection of demand to drive that? And where would you see it first? Thinking about the various markets you play in and your diverse set of customers?
Bill Burns:
Yes. What I'd say is that overall, we'd have to see strengthening certainly of a goods based economy. And our customers overall will resume deployments as they -- some of the macroeconomic uncertainty around the good based economy abates. And in T&L and e-commerce, we've seen significant capacity built out during the pandemic and that excess capacity has to be used within their environment. And that's across their entire environment where we've built that capacity that now is more being used and demand is more normalized levels than the accelerated levels through the pandemic. I would say overall, when we see the broader demand across the industry, we're seeing that where first, likely large customers first is what we'd expect that large customers, the first area where we saw it challenging from a demand environment, so we'd expect that to return first. And then from their midsize and run rate would follow. I don't know, Joe, if you want to add anything.
Joachim Heel:
Yes. Maybe just a little bit on that point. During the supply-constrained phase, we had given some priority to some of our larger customers. So that's where a large amount of the volume and the capacity that went into the market went. And that's where we're seeing the steepest declines at this point. So I would expect that, that's also where we would see the first signs of recovery where those customers would begin purchasing again. And we are staying very close to those large customers as we're seeing them sweat their assets longer, we know exactly when they are reaching those points in the product life cycle where they will need to refresh. And we're working with them on plans that will fit their budgets. And you can imagine, as we're going into 2024, they're coming up with new budgets and we're working with them on doing that. So that's perhaps where I would look first.
Damian Karas:
Got it. That's really helpful. And then maybe if we could switch gears and talk about gross margins. Curious how you are thinking about what those look like from here, is there a further downside from the third quarter just based on the volume levels you're seeing? And how should we think about the kind of the new baseline or normalized gross margin?
Nathan Winters:
Yes, Damian. So if you look just maybe for context on Q3 gross margin, obviously, down year-on-year by about one point to 44.8%, volume deleveraging was a major driver of the decline as we did see favorability in premium supply chain costs. Now that those are entirely mitigated. So that was a two-point favorable impact as well as we're seeing nice traction from the pricing actions we've taken over the last several years and continued to strengthen our service and software margins. So if we look at our underlying gross margins with the pricing actions we've taken to offset component cost increases, inflation with the freight cost declining. Really now the focus is on rebalancing our manufacturing and distribution capacity to the lower volumes so that we can again, start to see those margins recover as we go into next year. So I think the -- as we look here at the second half is the low watermark just given the sharp volume declines and making sure we reset capacity to that while giving us flexibility to grow as the market recovers.
Operator:
We now have a question from Keith Housum from Northcoast Research. Keith, please go ahead.
Keith Housum:
Thank you. Good morning guys. If you perhaps focus a little bit on Zebra's own inventory levels, which obviously are still high compared to historical levels. Is this more component cost product parts, or is it more finished goods? And then second to that is, do you guys have minimum purchase agreements with your OEMs where if you're not making the minimum purchases, you're going to have penalties you'll incur?
Nathan Winters:
Keith, so just on our own inventory, as expected, our inventory balances stayed relatively flat to where we were at the end of the second quarter. We don't expect to see a material change as we exit the year. And as we said before and as you stated, the primary increase from where we'd expect to be is all around component -- consigned components that are at our Tier 1 manufacturers. So these are inventory that we made purchase commitments on going back to a year, 1.5 year ago at really the peak demand as well as the peak supply chain challenges and issues where the lead times were out greater than a year. So really absorbing those inbound components as our demand decrease. I think the team has done a phenomenal job working with all of our partners to reduce those purchase commitments. If you look at our outstanding purchase commitments, we've cut those in half since the beginning of the year. We've driven down finished good balance since the beginning of the year. So we're making traction, although you don't see it in the headline numbers. So really now, it's around getting stability in the demand signal to our suppliers so that we can in right size those inbound components. If you -- to your last question, we don't have a minimum purchase agreement that it has penalties. Obviously, we work with our Tier 1 manufacturers to have different tiering in terms of volume on our purchase price to cover their overhead. But there's not a, I'd say, a penalty per se at certain volumes, it's just making sure that they have the right capacity within their cost structure.
Keith Housum:
Okay. If I could follow-up on that. And as we look forward to like 2024, is there a rule of thumb or where do you think your inventory level should be under optimal level? Because, of course, we'd assume that you'll have some positive free cash flow next year as that gets worked down?
Nathan Winters:
Yes. So I would say, if you look at base, if you go back to our historical turns and you account for some of the M&A over the past couple of years, we said about a $200 million reduction would get us back to say, normalized levels. When and how quickly we can achieve that is the question. And some of that depends on, again, some of the demand stability as we go into next year. But that $200 million reduction would be entirely in consigned inventory components at our manufacturers.
Operator:
We'll take a question now from Joe Giordano from TD Cowen. Joe, please go ahead.
Joseph Giordano:
Hey, good morning guys.
Bill Burns:
Good morning, Joe.
Joseph Giordano:
So I'll ask a couple of higher, bigger picture kind of questions. We've dug into the near term dynamics quite a bit here. I've had a lot of questions about like longer term, what is a shift from potentially into kind of fixed automation mean for you guys? So you have huge share in mobile computers. And then what happens as you get more and more of these kind of big RFID-type fixed mounted scanners instead of having a person make scans. Like what does that mean for you over time if the percentage of scans being done by humans goes down?
Bill Burns:
Yes, I would say that the investments we're making across the portfolio, including new areas such as RFID and machine vision both play to exactly that. We see a need for both handheld devices, handled scanning, mobile printing just as we do fixed table operating and fixed industrial scanning/machine vision as well as RFID readers. So that's why we've got a broad base across the portfolio as our customers continue to digitize and automate their environments. Ultimately, there are places where a fixed industrial scanning machine vision imager makes more sense than someone holding hands -- something in their hand or a hand scanner. RFID does very similar type things, but you marry RFID technology along with barcode scanning. So we think of machine vision and fixed industrial scanning is closely addition to our scanning business, really fixed versus handheld, and we see RFID portfolio the same way where we've got handheld RFID readers and fixed RFID readers across the portfolio just as we have tabletop RFID printers in mobile. So we think that mobility is going to continue to be an important aspect of our business, but fixed is as well as we're seeing more fixed infrastructure, more automation in our environments. And that's why we're invested in both. And I think that machine vision and RFID both represent attractive markets for us for that very reason.
Joachim Heel:
And Joe -- this is Joe Heel, I'll add. I think this is also an opportunity for us to add additional value to our customers, specifically because in both areas, the customers will need more than just the hardware solutions that they might buy from us today as a handheld reader, for example, they will need, in particular, software and other accessories. And so if you think about our machine vision business, a very important part of that is the software component, which, by and large, we don't provide today when it comes to a handheld scanner. But in the machine vision, environment, we do provide that. So it's a great opportunity for us to create additional value for customers, but also for us at Zebra.
Joseph Giordano:
That was a very good answer. I just want one more on -- we talked about the trends are not yet improving, but some of the true weakness in the destock is getting away. So as we come out of that, which I assume we do at some point, when I think back to your 2021, 2022, you're doing $17.5, $18.5 of earnings, how do you categorize those years? So revenue was obviously very strong, but margins were maybe somewhat pressured from some of the supply chain, and what you guys had to do to deliver. So like what would it -- what kind of market -- end market dynamics do you think would need to be in place to get earnings back to levels like that? Because my guess is that you don't need revenues to be nearly that high.
Bill Burns:
I think that overall, we would expect to see continued progression in margin as our markets recover overall. So I would say that we would expect to get back to the levels that we've had in the past, and there's no reason why we wouldn't. There's been a lot of challenges in moving pieces over the last several years, including tariffs, supply chain challenges that the significant increase demand we saw over the last two years driven by the pandemic and building out of capacity. But I think that returning to the profitability levels that we've had prior, we see that continuing to progress throughout in 2024 as we get back to more normal levels of demand and our customers begin to buy again. And as we continue to be very thoughtful around our costs, right? So I think we're going to continue to be cautious in spending as we have been. We are taking $100 million of annual cost out of the business in 2024 and that will also add to profitability along with demand returns. So we see profitability to continue to progress, and there's no reason why we can't get back to past levels. That's how we see it.
Operator:
And we will take a question now from Meta Marshall from Morgan Stanley. Meta, please go ahead.
Meta Marshall:
Great. Thanks. Maybe a couple of questions for me. The health care market has been kind of a source of strength over the past couple of years. Just wondering if there's kind of any commentary about that market maybe being less consumer goods related than the others? And then maybe the second question, you noted kind of a step-up in investments in the manufacturing market. That's already kind of a pretty strong market for you. So I guess, is that kind of a combination of bringing robotics machine vision into that market, or just kind of what are kind of some of the areas that you think are unexploited there? Thanks.
Bill Burns:
I would say that health care and manufacturing less declines than the other markets, so less impacted overall, but they are still seeing the same trends at a broader market. I would say, overall, in health care, our -- has been in the past, our fastest growing vertical market, but our smallest. As health care continues to look to improve productivity, enhance patient safety, clearly automating workflows and digitizing assets within that environment creates an opportunity for the full breadth of our solutions portfolio across scanning, printing, mobile computing, RFID all play a role within health care. We're also announcing new opportunities across health care in things like tablets for home health care or telehealth all remain opportunities for us. So we're -- we like the health care market, and we continue to develop very specific products for the health care their market overall. I'd say in manufacturing, while we've got a strong base within our manufacturing customers, a lot of that is really tied to more of their logistics and distribution network more so than kind of assembly and on the line. And I think you said it best already machine vision, robotic automation for -- in the manufacturing environment with good transport demand planning for our CPG customers with Antuit, all leverage or give us more strength to meet the demands of that marketplace overall. So we've shifted sales resources to focus on manufacturing and continue to look to recruit more partners in that area. We see that as an area for Zebra where we're less penetrated than others, primarily because we are in certain product areas, print and for instance, on the manufacturing floor, but we could do more there in our new solutions. So we clearly see manufacturing and health care is both opportunities for us to grow moving forward.
Operator:
Thank you. We will take a question from Andrew Buscaglia from PNB Paribas. Andrew, please go ahead.
Andrew Buscaglia:
Good morning, guys.
Bill Burns:
Good morning, Andrew.
Andrew Buscaglia:
Yes. So just -- I know you don't give guidance for '24, but you are talking to kind of how you think the things trending into the New Year. And I'm wondering if you could talk about maybe a range of scenarios with distributors starting to restock potentially. I guess what drives the slope of that restocking? Like in terms of like is there the psychology of the distributor more aligned with what their end customer is providing them with the confidence to restock those shelves, I guess what I'm trying to ask is like, how do you view the cadence of that restocking event if it were to occur next year?
Joachim Heel:
Yes. So I can address some of that, Andrew. Over the course of the last few quarters, we've gotten a lot tighter with our distributors in both understanding and agreeing on the objectives that they have in their business, which have changed. And in particular, the increasing cost of capital has led them to set very aggressive inventory targets for their business. And then using those targets, to ensure that we stay in sync as demand has been relatively volatile, right? So demand has come down, they have adjusted their inventory to match that, and that's what we're calling destocking. So if you now think about that in reverse, what has to occur is that they have to start seeing improvements in sales out, which we, of course, are working very heavily. We generate the majority of our demand with our sales force working together with our partners. So we're working with them to generate that sales out demand. As soon as they see that tick up again, we're pretty confident that they will follow with stocking in lockstep to achieve those DIO or days of inventory outstanding targets that we have now really good visibility to and a clear understanding with them as well as incentives in place for them to reach those. So it's really generating that demand and seeing it. We think the inventory will just follow.
Andrew Buscaglia:
Okay. Very clear. And your two biggest markets, e-commerce and retail versus transportation and logistics, are you seeing any difference in the demand trends and dynamics driving those two areas. I guess, what is the key difference for you? Is one starter than the other, is one more likely to come back faster than the other. Yes, I guess could you parse that out?
Nathan Winters:
Yes, Andrew, I would say they're tied a couple pretty tightly together, especially when you consider e-commerce versus buy online and pick up in store or brick-and-mortar retail. So I'd say e-commerce and trans logistics tied together because of really parcel delivery. And I think in that case, both had built out e-commerce providers and transportation logistics built out significant network capacity across everything they did, their networks, their capacity around logistics and others to be able to meet the demands during COVID, which now kind of reset to pre-COVID levels and are going to grow from there. And I think you've seen moderating demand across e-commerce overall. So I think those two are tied together. I think brick-and-mortar retail, think of in-store, I think that's really more tied to the goods economy. So goods versus service-based economy, which is still relatively challenged. So I'd say e-commerce and translation districts tied hand-in-hand, brick-and-mortar retail, a little bit more goods economy focused. I wouldn't see much difference in those two. The recovery really is going to be driven by using up this excess capacity we talked about or and a recovery from more positive signs in from an economic perspective overall for those markets to come back.
Joachim Heel:
Maybe there's one area that you could see a slight additional opportunity on the retail front. And that is, of course, the one area where they don't overlap, which is the store. Retailers have been itching for some time, and we have had this vision that you can significantly improve the productivity of a retail store by having all of the workers in the store connected and collaborating. And they haven't yet realized that vision. That's been part of what's been deferred as they're going through the current phase of pausing and spending and scrutinizing their budgets. But they really do want to do that. I hear that from retailers all the time that they believe that there's a big productivity improvement to be had there, in particular, because some of their peers have done it, and they have seen those improvements. So that part of spending is still out there and it I'm convinced it will come our way, and that will create an additional demand on the part of retailers with stores that transportation companies don't have.
Operator:
And our next question comes from Rob Mason from Baird. Rob, please go ahead.
Robert Mason:
Yes, good morning all. I wanted to maybe just probe again, your thoughts as we get into '24 and not the put a stake into the ground at midyear '24. But I'm just curious, as you think about normal replacement cycles, how would your average age of your installed base look midyear next year? Would it be at an average level or below average, above average?
Bill Burns:
Yes, I'd say that, Rob, what we said is we're not guiding to 24% as we've talked about before. I would say, again, from a color perspective, that on average, I guess, it would be the same. What we're seeing today is our customers sweating some of their assets longer than they normally would. They can only do that so long. Devices get older, they want to use more applications requiring faster processor speeds, more memory, you see OSs moving forward, so security and others. So there's reasons for them to upgrade those devices over time. Could they sweat them for a certain amount of time, yes. But then eventually, that kind of comes our way, and they go ahead and upgrade. So I would say average life cycle of demand in second half, nothing changing there. We're working closely with our customers to make sure we understand their refresh cycles. And I think that while there's very little visibility in the second half of the year, I think the biggest thing to remember is we're going to cycle compares that are easier and this destocking moves away. So I think that's positive. But I would say average number of refreshes out their average length of the devices in service and today, customer sweating assets.
Joachim Heel:
Maybe I'll give you a two data points to support that. One is in Q2, the pushouts that we had in Q1 tripled. And in Q3, the pushouts were about the same as they were in Q2 which was almost the same as what we had in the entire year of 2020. So you can see that there's a lot of demand being pushed out, and those are all refreshes that should be happening now to maintain the average life of our estate out there. And so the average life of our estate is likely going up. And at some point, and that's what we said a couple of times already, sorry to repeat it, is that at some point, they will have to buy and refresh those devices.
Robert Mason:
Understood. That's good color. Bill, I wanted to go back to one of your earlier comments in the opening remarks. I thought I heard you mentioned a shift in go-to-market resources. And I was hoping you could put a little more color around that. And maybe just jointly, you talked about also accelerating growth in some of these underpenetrated markets, and I'm just curious if there's a connection there. And how are those underpenetrated markets performing right now relative to some of your more traditional markets?
Bill Burns:
Yes, I would say that manufacturing is a good example of that. It's has been less impacted, still down significantly year-on-year, but less than other markets. That is an opportunity we've talked about earlier in the call. I think there's other markets. Japan is an area that we're investing additional resources as well. And we've won a large postal opportunity there and the largest retailer in Japan most recently, and we're leveraging those wins and larger partners within Japan to do more business within Japan. Government is another area that we haven't had a lot of focus on in the past, but there remains opportunities for us to grow our business within government. I think from a product perspective, we talked a bit about RFID and machine vision as fixed industrial scanning and machine vision around inspection, but also RFID around automation and digitizing and automating customers' environments. Tablet is another good example of an area in which is closely adjacent to mobile computing and people want larger screen formats at times, and that creates an opportunity for us. So it's both a market perspective as well as a technology perspective. And tactically, we're reallocating resources across regions and areas to address these. We've started that already in Q3, and we'll continue to do that as we enter 2004. Some are short-term opportunities and others are longer-term opportunities. But we think it's important that we continue to be agile, not only in the cost side of things, but also on where we're deploying our resources to see and address the most attractive growth markets for us and stay close to our current customers, but really shift resources are the places that we see recovering the faster or that we're underpenetrated today, that's how we see it.
Operator:
We will now take a question from Brian Drab from William Blair. Brian, please go ahead.
Brian Drab:
Okay. Thanks. Most of my questions have been answered, obviously, at this point. Can you just talk about Fetch and some of the other acquisitions that you made in 2021. You spent quite a bit of money in 2021 and the assets kind of averaged like 9x to 10x sales in terms of purchase price. Is there -- can you just give an update on how Fetch and Matrox and the other business that you've acquired recently is doing? And is there any risk of impairment as you're looking at that going into year-end here potentially?
Bill Burns:
I think we can -- starting maybe with software is the largest segment and some of the acquisitions we did around Reflexis and Antuit prescriptive analytics in that area. We continue to focus on the retail associates and really enabling the retail associate through a suite of products and solutions portfolio around work cloud as we've announced at our recent customer user event around software, and that seems to be resonating well with our customers. This idea that taking task management, workforce management, communication, collaboration, demand planning combining that into a single application, leveraging our mobile devices in the hands of the associates in retail, and it plays into what Joe talked about earlier, this idea for a device for everyone within retail. So we see our software assets being important part of marrying with our mobile devices within retail and the idea of putting devices in the hands of more retail associates. I would say machine vision, $100-plus million market to us attractive, fragmented market overall. The focus there is manufacturing. We've talked about that earlier in the call, but also logistics and the idea of fixed industrial scanning, they continue to both look to ways to automate, to drive productivity, to improve quality across their organizations. I think the challenge to machine vision in the short term is the same as others are seeing, certainly, cyclical weakness in semiconductors where when we acquired the asset in machine vision, we knew Matrox was heavily weighted towards semiconductor and our objective there is to not only scale that business, but to diversify the offerings outside of semiconductor into new attractive markets. They could include automotive, food and beverage, inside fixed industrial scanning warehouse and distribution. So all those are represent opportunities for us, and we're excited about that market and our focus there is really diversification scale in driving share gains across machine vision. I would say Fetch and robotics automation or warehouse automation perspective, it's the smallest, still nascent in that area. I would say we're focused in two areas predominantly. First is Goods Transport. And again, we talked about that playing in line side replenishment, for instance, inside manufacturing, but also just good transport in general, of moving goods from A to B of varying sizes, that's an attractive market for us. The other market is e-commerce. So think of e-commerce picking, cobots and humans working together within that environment, where our devices today are being used by those workers to pick orders and adding additional productivity using automation and robotics is an interesting opportunity for us longer term. So it's the smallest of the segment. We don't see any impairment opportunities there or issues or concerns. We really find these three as attractive long-term growth opportunities for Zebra overall. And some are challenged in the short-term. As I said, machine vision is a good example of that with semiconductors, but we have the long-term prospects of the machine vision and fixed industrial scanning market remain very attractive to us.
Operator:
Ken Newman from KeyBanc Capital Markets has a question. Ken, please go ahead. I'm sorry. Let's go to Jim Ricchiuti from Needham & Company. Jim, go ahead.
Unidentified Analyst:
[Indiscernible] on for Jim. Most of the questions that I had have been addressed, but maybe just one for me. for the incremental $15 million of savings, is that in any one particular area or just a broad deepening across the existing targeted areas? Thank you.
Nathan Winters:
Not in one particular area, just broad-based, as we've worked through the plans throughout the third quarter and the fourth and scrutinized where we had to backfill certain roles with the retirement plans as well as just any open roles that have come along, just again scrutinizing that spend is really what drove it. So again, I would say fairly broad based and in line with the actions that we're driving for the company.
Operator:
And this concludes our question-and-answer session. I would like to turn the conference back over to Mr. Burns for any closing remarks. Please go ahead.
Bill Burns:
Thank you. I'd like to thank our customers, partners, and employees for their support and dedication to our long-term success. Have a good day, everybody. Thank you.
Operator:
Goodbye.
Operator:
Good day, and welcome to the Second Quarter 2023 Zebra Technologies Earnings Conference Call. All participants will be in listen-only mode. [Operator Instructions]. After today's presentation, there will be opportunity to ask questions. Please note this event is being recorded. I would now like to turn the conference over to Mike Steele, Vice President, Investor Relations. Please go ahead.
Mike Steele:
Good morning, and welcome to Zebra's second quarter conference call. This presentation is being simulcast on our website at investors.zebra.com and will be archived there for at least one year. Our forward-looking statements are based on current expectations and assumptions and are subject to risks and uncertainties. Actual results could differ materially and we refer you to the factors discussed in our SEC filings. During this call, we will reference non-GAAP financial measures as we describe our business performance. You can find reconciliations at the end of the slide presentation and in today's earnings press release. Throughout this presentation, unless otherwise indicated, our references to sales growth, our year-over-year on a constant currency basis and exclude results from recently acquired businesses for the 12 months following each acquisition. Additionally, note that our Asset Intelligence and Tracking segment now includes our RFID solutions and we have recast quarterly segment results since 2021 in a schedule included in the Appendix of our earnings press release. This presentation will include prepared remarks from Bill Burns, our Chief Executive Officer; and Nathan Winters, our Chief Financial Officer. Bill will begin with our second quarter results. Then Nathan will provide additional detail on the financials and discuss our revised 2023 outlook. Bill will conclude with progress made on advancing our Enterprise Asset Intelligence vision. Following the prepared remarks, Joe Heel, our Chief Revenue Officer, will join us as we take your questions. Now, let's turn to Slide 4 as I hand it over to Bill.
Bill Burns:
Thank you, Mike. Good morning and thank you for joining us. Our second quarter results were impacted by weakening demand and cautious customer spending behavior across our end markets. While these results are certainly disappointing to us, we'll spend some time today discussing the drivers that are having the greatest impact, as well as the actions we are taking to control what we can in a difficult demand environment, including our expanded cost reduction initiatives. For the quarter, we realized sales of $1.2 billion, a 16% decline from the prior year and adjusted EBITDA margin of 21.2%, a 70 basis point decrease, and a non-GAAP diluted earnings per share of $3.29, a 29% decrease from the prior year. Let me now put these results in context. On our last quarter call, we discussed the broader softening of industry demand as customers tightened their CapEx budgets and IT device spending slows. During the second quarter, those trends accelerated as we saw more cautious spending behavior by our customers of all sizes across our vertical end markets and regions. While all end markets declined, demand was weakest in retail and e-commerce and transportation logistics as many customers are absorbing capacity they build out during the pandemic. These dynamics have been exacerbated by our distributors focus on reducing their inventory levels, which accounted for approximately 20% of our Q2 sales decline. Our distribution channel has been aggressively driving down inventory as end user demand has slowed, product lead times have recovered, and the cost of holding working capital has increased. Although global macro indicators have been resilient, the goods economy has underperformed the services economy, and certain key indicators most relevant to our industry have become significantly weaker, including IT device spending. This particular metric has been most correlated with mobile computing where sales declines have accelerated year-to-date following more than two years of very strong demand. Growth across RFID, data capture, supplies, services and software were bright spots in the quarter. From a profitability perspective, improved gross margin and cost controls enable us to achieve our EBITDA margin and EPS outlook for the second quarter. In our current market environment swift action is needed and we are taking a number of steps to position us to deliver profitable growth and improve free cash flow. Slide 5 summarizes key industry challenges that have intensified since our prior update, and our actions to address and mitigate the impacts. These actions include reducing spending across the organization, including additional restructuring actions to drive an incremental $65 million of net annualized operating savings as we exit 2023, increasing our focus on accelerating growth in underpenetrated markets, and continue to work closely with our customers as we continue to digitize and automate their environments. Our revised full-year outlook incorporates the slowdown and deceleration across our end markets, including a significant reduction in near-term demand in the mobile computing market, destocking buyer distributors, as well as a partial year benefit of our expanded restructuring actions. Given our limited visibility in this environment, we are cautious in our assumptions and not expecting a recovery in 2023. We expect the reset of our cost structure and shift of our go-to market resources to drive sales growth and improved profitability as our end markets recover. We'll continue to take an agile approach to managing through this uncertain near-term environment. I will now turn the call over to Nathan to review our Q2 financial results and provide additional details on our revised 2023 outlook.
Nathan Winters:
Thank you, Bill. Let's start with the P&L on Slide 7. In Q2, net sales decreased 17.3% including the impact of currency and acquisitions and were 16% lower on an organic basis. Our Asset Intelligence and Tracking segment was flat, strengthen in RFID and supplies was offset by a decline in printing as we lapped particularly strong prior year results. Enterprise Visibility & Mobility segment sales declined 23.6%, driven by a sharp decline in mobile computing, partially offset by growth in data capture solutions. Additionally, we drove organic growth across service and software with strong service attach rates. Sales declined across our regions driven by broad-based double-digit declines in mobile computing. In North America, sales decreased 11%. EMEA sales declined 24% with pronounced weakness in Eastern Europe. Asia-Pacific sales decreased 17% driven by China and India with growth in Japan and Australia. And Latin America sales decreased 6%, partially offset by growth in Brazil and Mexico. Adjusted gross margin increased 200 basis points to 48%, primarily due to lower premium supply chain costs in favorable business mix and pricing, partially offset by expense de-leveraging and unfavorable FX. We are pleased to see gross margins recovering from the inflationary headwinds we experienced over the past couple of years. Adjusted operating expenses deleveraged 310 basis points as a percent of sales, partially offset by lower incentive compensation and cost controls. Note, that as we began to see demand soften, we announced incremental restructuring plans that are expected to drive $65 million of net annualized operating expense savings as they're implemented. Including previous actions taken over the past year, our total net annual cost savings is $85 million. Second quarter adjusted EBITDA margin was 21.2%, a 70 basis point decrease driven by operating expense de-leveraging partially offset by improved gross margin. Non-GAAP diluted earnings per share was $3.29, a 29% year-over-year decrease. Increased interest expense contributed to the decline partially offset by fewer shares outstanding. Turning now to the balance sheet and cash flow on Slide 8. For the first half of 2023, negative free cash flow of $144 million was unfavorable to the prior year period, primarily due to a greater use of networking capital due to higher cash taxes and payments for inventory. And $45 million of previously announced quarterly settlement payments, which are scheduled to conclude in Q1 of 2024, partially offset by lower incentive compensation payments. In the first half of 2023, we also made $52 million of share repurchases and invested $1 million in our venture portfolio. We ended the quarter at a 1.8x net debt to adjusted EBITDA leverage ratio, which is below the top end of our target range of 2.5x and had approximately $1.1 billion of capacity on our revolving credit facility. On Slide 9, we highlight the impact of premium supply chain costs on our gross margin over the past 2.5 years. The actions we have taken to redesign products and increase price along with improving freight rates and capacity have enabled us to avoid component purchases on the spot market and reduce the freight cost impact. In Q2, we incurred premium supply chain costs of an incremental $5 million as compared to the pre-pandemic baseline and $51 million lower than the prior year quarter. As we enter the third quarter, we believe these costs will have been fully mitigated, which is the key lever to margin recovery. Let's now turn to our outlook. As we enter the third quarter, we are seeing sharp broad-based declines across most of our product offerings, which continues to be amplified by distributors recalibrating their inventory to lower demand trends. Our Q3 sales are expected to decline between 30% and 35% compared to the prior year. This outlook assumes double-digit declines across each of our core product categories with distributor destocking accounting for approximately one-third of the decline. We anticipate Q3 adjusted EBITDA margin to be between 10% and 12% driven by expense de-leveraging from lower sales volume, partially offset by higher gross margin from cycling $30 million of premium supply chain costs in the prior year period. Non-GAAP diluted EPS is expected to be in range of $0.60 to $1. Given our Q2 results in the continued challenging demand environment, we are significantly reducing our full-year outlook, expecting a sales decline between 20% and 23%. This assumes the Q3 sales trajectory continues through the remainder of the year. We're seeing broad-based declines across our end markets as we enter the second half with significant uncertainty in this environment. We expect full-year adjusted EBITDA margin of approximately 18%. We expect increased de-leveraging on significantly reduced sales volumes expectations partially offset by early benefits from cost reduction actions as most of the actions will be implemented by early Q4. We plan to continue to align our cost structure with the long-term trajectory of our business. We now expect free cash flow to be positive in the second half, but negative for the year given lower sales and earnings expectations. Our cash flow will be impacted by new restructuring charges, increased cash taxes due to change in R&D expected regulation and $180 million of previously announced settlement payments. We continue to be focused on rightsizing inventory on our balance sheet as component lead times have normalized. However, we now expect minimal inventory reduction in 2023 due to our lowered sales outlook. We are focused on achieving 100% cash conversion over a cycle, which is one of the metrics in our long-term incentive compensation plan. Please reference additional modeling assumptions shown on Slide 10. Note that we have improved our expected 2023 non-GAAP tax rate by 1 point due to favorable geographic mix. With that, I'll turn the call back to Bill to discuss how we're advancing our Enterprise Asset Intelligence vision.
Bill Burns:
Thank you, Nathan. While sales are pressured near-term, over the long-term, our solutions remain essential to our customers' operations, and we are well-positioned to benefit from the secular trends to digitize and automate workflows across our served markets. We are focused on advancing our Enterprise Asset Intelligence vision by elevating Zebra as a premier solutions provider through our compelling portfolio. By transforming workflows with our proven solutions, Zebra's customers can effectively address their complex operational challenges, including scarcity of labor and the need to improve productivity. We empower the workforce to execute tasks more effectively by navigating constant change in near real time, utilizing insights driven by our advanced software capabilities such as machine learning and prescriptive analytics. Now turning to Slide 13. I would like to highlight several key mega trends, which supports Zebra's growth and customer value propositions over the long-term. These include automation, mobility and cloud computing, and artificial intelligence. Our customers rely on Zebra to help them take advantage of these key mega trends, which drive their growth strategies. As you can see on Slide 14, Zebra's enterprise mobile computers are critical to the front line of business. We are excited about our innovation roadmap and new solution launches that advance our value proposition. Labor is a scarce resource and leveraging technology is a key way our customers can advance their operations. Our solutions empower enterprises to increase collaboration and productivity and better serve customers, shoppers, and patients by enabling and expanding number of use cases across our end markets. Our enterprise mobile computing installed base has expanded significantly over the past several years due to the perforation of use cases and the investment in Zebra solutions should rebound as technology refreshes or reprioritized. On Slide 15, we highlight a few areas that are advancing our capabilities to serve our customers evolving needs and are expected to be profitable growth drivers for Zebra as we continue to scale them. Collectively, these offerings are approaching $0.5 billion of annualized sales and have a long runway for growth. First, we are a leader in advanced location solutions through RFID. We have been driving strong double-digit growth in recent years with the heightened importance of real-time inventory accuracy. We are now addressing an expanding set of use cases throughout the supply chain, including our previously announced large win with a global transportation logistics provider, which highlights the long-term growth opportunity for RFID solutions. Second, we believe investments in our machine vision business, which is accretive to our growth and EBITDA margins, positions us well for long-term growth. We continue to invest in innovation and go-to-market efforts to further diversify and scale in attractive subcategories. Strong growth in certain end markets, including warehouse distribution, and electric vehicle manufacturing has partially offset weakness in the semiconductor industry. An example of our recent success is a win with the U.S.-based global auto manufacturer who has been transitioning to electric vehicle production. The ease of use of our solutions was a key differentiator as the manufacturer capitalized on the disruption in the auto market to modernize its processes with more flexible solutions. And lastly, our workflow optimization software offerings include workforce and task management, communication and collaboration tools, inventory visibility and demand planning. Recent notable wins include our workforce management solution for location staffing at a large North America bank and our retail demand forecasting solution for a North America consumer packaged goods company. The actions we are taking to improve profitability of our software offerings, including migration to a cloud-based platform are expected to enable software to become EBITDA margin accretive in 2024. In closing, our long-term conviction in our business remains unchanged. While customer spend is pressured near-term, over the long-term, we believe we're well-positioned to benefit from secular trends to digitize and automate workflows. We'll work to continue to elevate our position with customers through our comprehensive portfolio of solutions while taking the actions needed to improve profitability and position us for success both in the current environment and in the future. I will now hand it back to Mike.
Mike Steele:
Thanks, Bill. We'll now open the call to Q&A. We ask that you limit yourself to one question and one follow-up, so that we can get to as many of you as possible.
Operator:
[Operator Instructions]. Our first question comes from Tommy Moll with Stephens. Please go ahead.
Tommy Moll:
Bill, you referenced the reset of the trajectory for e-commerce including parcel. I wanted to dig in on that a little bit. Do you have any sense of how long that reset appears to need going forward. And how widespread is this? And I ask that second part because there's certainly one fairly high profile, maybe the most high profile end user there where these trends I think are well known at this point. But anything you could do to highlight and maybe other examples would be helpful as well. Thank you.
Bill Burns:
Yes. I think overall that we've said that what we've seen in the market is that as the goods economy is clearly weaker than the service economy, which is resulting in we're seeing more of our customers really absorbing the capacity that they bought through the pandemic, and that extends beyond just the largest e-commerce retailer we've talked about in the past, but to other e-commerce even our retail customers and into transportation logistics customers as well. And we've seen softness now spread into other markets. But specific to your question, I think that I guess maybe a good example of that is recently we've seen a large logistics company talk about really what's been detrimental to their volumes, right? And I think it is this idea that the overall industrial economy is slowing, right? Clearly focused on goods and not services. And they've said, look, that's slowing obviously because of all the macroeconomic indicators, right? Inflation interest rates slowdown in global trade. It's also being driven by consumers buying less, right? And then this reset of e-commerce coming out of the pandemic to the levels of purchases of goods slowing down transportation logistics package delivery as well, which has really been detrimental to the entire industry overall from a volume perspective. So we're seeing this additional capacity built out in e-commerce players. We're seeing it in retail, and I wouldn't say it as much as excess capacity is really, they have what they need for now, and as the goods economy slows, they eventually will come back and buy more. But for today, they've got what they need. We're seeing it move into parcel delivery with transportation logistics, but also spread into other markets as well. As you know, in first quarter we talked about slowing down of large orders and large customers. We've seen that move into mid-tier and smaller customers as well. So it's more broad-based than we had seen in the past. And we think it really is the two years of very strong demand we've seen, especially in mobile computing across our entire customer base is now being absorbed and into the marketplace and then ultimately, that's why we're seeing the decline in the short-term. And that will come back as the macro indicators come back, as people buy more goods than services, as you know they use this excess capacity within their environment. They will buy more from us. And we'll see that inflection point at some point, but right now we're not seeing it. We're clearly seeing our demand be pressured because of it.
Tommy Moll:
Bill, you mentioned an inflection point, which is the theme for my second question here. I'm using the mid-points of your revenue guidance for the third quarter and the full-year, and just looking at what's implied in the fourth quarter. And at least on the mid-points, it looks like the implication is from third quarter to fourth quarter revenue steps up somewhere in the mid-single-digit range on a percentage basis. I just want to unpack that a little bit. Is that an inflection that you think you have visibility too? Is it just there's some ranges in here and it depends on what you want to assume within those ranges, or is there anything you can point to maybe that's impacting 3Q disproportionately, but not 4Q? Thank you.
Bill Burns:
Yes. Kind of a combination answers there probably is that overall, we would say that, why do we believe our guide, right? And as we looked at Q3 and Q4, clearly in Q3, you're seeing more destocking from a distribution perspective than you are in Q4. But I think that we've taken an approach that basically for the guide for Q3 and full-year, where we see the demand trends that we'll continue that begin to deteriorate really in Q1 and continue through Q2. We'll continue from a booking and sales velocity perspective, it'll remain about the same for the full-year. We're assuming that a significantly lower conversion of opportunities within our pipeline than historical levels just because of these push-outs of large orders by our customers. And we've removed expectations really for recovery in year-end -- at year-end in fourth quarter. But the reason you see that the uptick there is really because we're seeing an oversize effect of our distributors destocking inventory levels as their end demand continues to slow. So ultimately our sales out of distribution, when that slows, they hold a specific days on hand inventory and they need to buy less from us because they're selling less out. They need less in inventory. And I think that the -- we see an oversize effect when end demand slows. So in fourth quarter, we're seeing less of the destocking than we were in Q3. The destocking is also driven by the fact that our delivery times have shortened and their cost of capital's gone up. So there's pressure on inventory and to lower those inventory levels really as their end demand is slowed and we're seeing a bit less of that in fourth quarter. So that's really the trajectory we're seeing around. We believe ultimately we're seeing -- in the process of seeing really the bottom in Q3 and Q4 and do see an inflection point in 2024. But the difference between Q3 and Q4 is really predominantly based on inventory destocking levels. And we expect to exit year-end with the right levels of inventory for what is the end demand that our distributors are seeing. So we see destocking taking place through the second half year, and then being really at the right levels for the demand that our distributors are seeing as we exit the year.
Operator:
Our next question comes from Damian Karas with UBS. Please go ahead.
Damian Karas :
Bill, maybe you could just elaborate a little bit on the demand environment for your end customers kind of moving past the distribution destocking impacts, but you talked about declines across all end markets and all customers. I mean, what do you think are the biggest drivers of that change over the past few months here? Is it your end customers really are facing sales pressures and budgetary constraints, or do you think to some extent your customers are just feeling a lot better about their productivity, now that supply chains have almost kind of uniformly eased across the globe?
Bill Burns:
Yes. Maybe I'll start and then I'll add Joe can jump in as well. Really, if we look back to our May call, we talked about broader softening of industry demands. And those trends really have accelerated in Q2 as we saw more cautious spending on the part of our customers, again, after two years of really strong demand for our products and solutions. And we see this as really broader global macro weakness, but we've seen particular impact from that in EMEA and in China and China we expected more recovery out of COVID that we haven't seen in slower economic factors within China. Retail and e-commerce, as we've talked about a little bit earlier on Tommy's question really is driving that, that trend as they're absorbing capacity, but coming out of the pandemic, but we've seen it more broad across other industries as well as we worked our way through Q2. We're seeing an increased number of push-outs from a project perspective as well, or those projects being reduced in size. And Joe will talk a little bit more about that overall, but I would say that, the dynamics that we're seeing around distribution is one element of it, but the end demand clearly is slowed, and that's what's driving the distribution destocking of inventory is really about end demand. That's really, and after two years of really strong demand, we're now ultimately seeing that it really is in Zebra, we're seeing this across industry trends like IT device spending that ultimately our -- we're seeing that same trend that that IT device spending is correlated to our mobile computing market, which we see as the biggest impact of this slowdown. But it's really broad-based across IT devices and through that we expect to continue to outperform our competition, but clearly disappointing demand levels from an end market, but maybe Joe wants to jump in.
Joe Heel:
Yes. Maybe if a little bit of additional color. So first, the declines in our larger customers were larger than the declines in our mid-tier and small, run rate business as we would call it. And that helps us understand this better because we track, of course, we have direct contact with our large customers and we see what's happening to individual deals there. Now what we've been seeing is that a lot of those deals hundreds of millions of dollars have pushed out of the first half into the future or in some cases have disappeared as deals altogether. I'll give you some examples of those, but before I do this behavior has accelerated in the second quarter. So, for example, in North America, the amount of push-outs that we've seen relative to the first quarter has tripled. Now let me give you just a few examples, right? So you can -- you see what's driving this and what's happening, right? At the beginning of Q3, we had a grocer who came to us and said, I want to buy $4 million worth of your mobile computers. And midway through the quarter they said, we're not going to do this deal in Q2, we're going to do it in Q3. I'm sorry, I said Q3 at the beginning, my mistake. So they came at the beginning of Q2, said, we want to buy this. And midway through the quarter they said we now want to do this deal in Q3 rather than in Q2. So a good example of what we would call a push-out. But we also had another grocer who at the beginning of the quarter was indicating that they're going to buy over $5 million worth of mobile computers. And they came and said, we now want to do take these $5 million of mobile computers, but we want to buy them over the next five quarters equally distributed, which of course, delays our revenue trajectory. We also had a DIY retailer who wanted to buy $7 million at the beginning of Q2 and came to us during the quarter and said, my budgets have been cut. I can't do this project right now anymore. We'll do it sometime in the future, but I can't tell you when. So these are three different examples that all impact our Q2 revenue and indicate that our customers' budgets are under pressure to the extent that they're trying to extend out when they buy from us, which diminishes our revenue. Hopefully that's helpful.
Damian Karas:
Yes. That's all very helpful. So could you maybe tell us like what proportion of firm orders you've actually seen canceled?
Joe Heel:
I can answer that directly. We have had no or virtually no firm orders canceled. So all of what I was describing to you were movements in our pipelines. Generally, we have not seen orders that we've already taken or backlogged canceled.
Damian Karas:
Got it. Okay. Appreciate it. And then I -- the bright spot in the quarter seems to be the gross margin recovery. So should we be thinking 48% is the appropriate run rate for gross margin or given your portfolio of assets now with machine vision and Amer's [ph] and so forth, is there possibly some upside to gross margin down the road?
Nathan Winters:
This is Nathan. Again, as you mentioned, I'd say gross margin was a bright spot in the second quarter hitting 48%, which we haven't achieved that level since the first half of 2021 when we had a bit more revenue and the euro was at a $1.20. So obviously the bright spot in the quarter, including the reduction in the premium supply chain costs down to $5 million and then negligible as we enter the second half of the year due to all the nice work by the team redesigning products getting our printer capacity back on ocean. So again, I think we feel good about gross margin. I think that's a -- the 48% is a new baseline. There will be fluctuations, as we move quarter-to-quarter based on deal size, that is one dynamic that's helping us with the lack of large deals is a benefit to gross margin. But there's other tailwinds that we have going through the remainder of the year, including FX assuming it stays at its current level. So I think that's the right watermark, but I'd say quarter-to-quarter there'll be fluctuations as with just general mix and business dynamics.
Operator:
Our next question comes from Jim Ricchiuti with Needham & Company. Please go ahead.
Jim Ricchiuti:
All right. Thank you. So as we think about the Q3 guidance and the implied outlook for Q4, it sounds like you're expecting at least geographically some worsening conditions in North America. Just if we look at what the organic decline was in Q2, is that the way to think about how the geographic distribution looks into the second half of the year?
Nathan Winters:
Yes. Maybe I can give just a little bit more color on the guide and then to your point on the some of the regional dynamics is just to read what Bill mentioned earlier, the guide is supported by the most recent sales and bookings velocity and we're not assuming any type of recovery as we enter the quarter or as we move through the quarter. So you really see that I'd say across all our geographies. So I think that it's -- if you look at the similarities across each region, they're very similar in terms of being impacted by mobile computing tougher year-on-year comps for the business like print. So what we've effectively done is said, what is that velocity we're seeing in the end markets? How does that continue through the third quarter and into the fourth quarter? And again, removing some of the upside or opportunities to ensure that we have the right baseline to build from here, but I'd say the dynamics are very similar across each of the regions as we go through the second half.
Jim Ricchiuti:
And does your guidance assume slowing in the areas of the business that have been relative bright spots, you highlighted data capture RFID and the recurring business, the supply service presumably holds up a little bit better. But what kind of assumptions are you making for these areas that, that have been more of a bright spot for you?
Bill Burns:
Yes. I would say that, RFID continues to be a bright spot and continue to see growth across multiple applications, not just retail. Our supplies business continues to be positive from not just an RFID perspective, but a broader supplies business in our Temptime acquisition as well. Services and software we think will be clearly bright spots in the second half year. Data capture is a tougher compare in second half. So I think what you're still seeing is in print and data capture solutions a fair amount of variation across supply chain availability in 2022 that were cycling through in 2023, so you see strong growth in first half with tough compares in second half across those businesses, which still remain challenging from as you look at the numbers overall that you're seeing -- still seeing the supply chain dynamic take place in comparison from prior years. So data capture solutions is just a tough compare in second half.
Operator:
Our next question comes from Meta Marshall with Morgan Stanley. Please go ahead.
Meta Marshall:
Great. Thanks. I guess just putting into context, do you think you're seeing the greatest impact to the refresh business, which with just elongating hardware cycles, is this just slowdown in new builds or slowdown in new use cases? I guess I'm just trying to get a sense of you prepared yourself to the mobile IT market. We've seen some lengthening and refresh cycles in those markets over time as devices improve. And so is this just lengthening refresh cycles that may be more permanent or just kind of more macro impact to new builds or new use cases?
Bill Burns:
I think we're seeing clearly the refresh cycles, we would say, are elongated as people are using those assets and making tough business decisions at the moment. They can only hold off so long in those technology refreshes. And you've got to remember the strong demand over the last two years has put a lot more devices in the hands of frontline workers. So when they go to refresh those devices that will be a higher number of devices that they refresh. In the short-term, they're consuming capacity they built in e-commerce and transportation logistics and even our retail customers where they've bought a lot of devices through the pandemic and they've got to work through those devices, but eventually they will buy more. We're still seeing -- there's still a great opportunity for us to continue to underserved hands, more devices in the hands of frontline workers across all of our vertical markets. And Joe can talk a little bit about more about that. So I think we're still seeing that there's plenty of bright spots for new applications for our devices and leveraging our retail software, for instance, on our devices within retail and communication, collaboration, visibility, AI and leveraging, workers with more information leveraging your mobile devices. So the longer-term trends continue despite the challenges in short-term demand. And Joe, do you want to add to that?
Joe Heel:
Yes. I would underline that specifically that I think we're seeing is an extension of the sales cycles not a diminishing set of use cases in any way. In fact, I think it's almost the opposite. So the examples I gave earlier were all examples of extending sales cycles. And what we're seeing with our customers is that in fact they're discovering during this period how they can use their devices and the Zebra solutions for more use cases. So we're seeing more use cases in the store like communication or flexible checkout advising customers on where to find goods and products in the store are being added to the devices that they have. And we're of course fueling that because we're releasing new use cases. For example, we just released the ability to take payment directly on our devices, right? So I would say very clearly it's an elongation of sales cycles, new use cases are alive and well.
Meta Marshall:
Got it. And maybe just is -- do you expect any -- you noted that you were renegotiating some supply agreements. Is there expected to be any cash charges with those or just anything we should be mindful of as part of the restructuring?
Bill Burns:
No. Not as part -- not as part of the restructuring, Meta in terms of obviously the team's working on renegotiating supply agreements to maximize cash with the demand changes. But we'll work each one of those and make sure it's the right economic decision for the short and long-term. But those -- that is not included as any part of the restructuring charges.
Operator:
Our next question comes from Brian Drab with William Blair. Please go ahead.
Tyler Hutin:
Good morning. This is Tyler Hutin on for Brian. Thanks for taking my questions.
Bill Burns:
Hi, Tyler.
Tyler Hutin:
Hi, just starting off with pricing, I believe you may have mentioned the full-year benefit before, and I was just wondering if that has changed due to even more softening in what you would expect from volume growth. So is there any -- can you give us a expectation for full-year benefit from pricing?
Nathan Winters:
So we expect the full-year pricing benefit to be around 2 points. It's a little bit higher than our previous guide with the most recent price increases that went into effect late in the second quarter. But we're actually seeing those actions hold and stick in the market. So I'd say it's again about 2 points for the year. And I think just to again these were very specific targeted actions, not broad-based, and it's something we monitor constantly to ensure that we're competitive in the market. And that the -- I wouldn't say any part of the volume decline is related to the pricing actions. Again, because most of these are broad-based across the industry and very targeted at where there's opportunity to ensure we maintain our market share position in each of the markets and products we operate in.
Tyler Hutin:
Okay. Thank you for that. And just following-up, can you describe the opportunities that you're seeing with the government like what products, et cetera? And has this been an unexpected contribution in 2023? And will that be supplemental to your sales volume when other demand picks up? Thank you.
Joe Heel:
This is Joe Heel. Yes. So we've been working with governments around the world and have been seeing an increasing level of demand and opportunity there. And of course, we have commensurately increased the resources that we have put into this. Where we saw the North American government is the largest part of that. And of course, there are multiple different levels of that. State and local has been a growth area for us for some time. Specifically for example, outfitting police forces with tablets in their cars or parking enforcement handhelds devices with mobile printers have been the staple of our business there. But recently where we've been successful and have extended our engagement is with federal and state governments. And there are of course some very large contracts. You can see contracts with defense and in logistics areas that are increasingly important. And we've seen an increase in interest in those same levels in governments outside of the U.S. And of course, that has a little bit to do with some of the geopolitical situation that we find ourselves in and the governments needing in particular the types of solutions we provide to enhance the logistics behind some of those operations.
Operator:
Our next question comes from Keith Housum with Northcoast Research. Please go ahead.
Keith Housum:
Good morning guys. I was hoping you could unpack the --
Bill Burns:
Good morning, Keith.
Keith Housum:
I was hoping you could unpack the commentary regarding the customers digesting what they previously bought. Certainly, we're aware of one or two e-commerce guys that probably overbought, but I guess the people are digesting what they previously bought. Are they questioning the ROI that they previously experienced? I mean, perhaps just a little bit more color on the digestion commentary.
Bill Burns:
Yes, Keith, I mean, I -- they're not questioning the ROI at all. They're clearly seeing the benefit of our devices that are mission critical in their environment. What they're really seeing is that, that extends beyond e-commerce to parcel delivery for instance. So we're seeing that in our T&L customers that are saying if you look at what they've said around parcel delivery, the entire industry's down as the result of kind of e-commerce resetting to kind of pre-pandemic growth rates, and they build out capacity, assuming it was going to be much stronger than that. I would say in retail, they've bought the devices they have, so I wouldn't say it's absorbing beyond what they need in most cases. Now, some bought ahead because of supply chain challenges, right? They knew that they needed the devices they bought ahead for a project, but in most cases, they just have what they need. And they're -- I think to the earlier question continuing to use those devices in other applications or just making tough budget decisions that ultimately they'd like to buy more, but they're leveraging what they have today instead of purchasing new because there's pressure from either their CFOs and others on IT, spending and CapEx within their environments and a certain macro environments. So I think it's in some cases using capacity. In other cases, it's just leveraging what they have today and they don't need anymore. In some cases they bought ahead because of supply chain challenges. But we saw a significant increase in demand over the last two years and now we're seeing ultimately that demand slow and then we'll see growth from here. Joe may want to add something.
Joe Heel:
Maybe to make it concrete, let me give again just a few examples, right? So if you're in a retailer, you buy our devices typically with an expectation of a growth trajectory, which means how many associates you will have in your store, or how many new stores you will open. And so those retailers that some of examples I gave earlier had planned for a certain growth trajectory, and then they've seen that growth trajectory change and lower. And so as a result, the ROI hasn't really changed for them, but they just see a lower demand trajectory, which then they're translating into lower purchases with us, right? I'm looking at I have four pages of individual deals that we look through and where customers have done exactly this. And here's an example of one where it says, customers working through gear they already have on hand not ready for additional orders until Q3. That's literally the type of thing we're hearing. And I don't think it has anything to do with the ROI, it's simply about the expectation for demand.
Keith Housum:
All right. I appreciate that. As a follow-up, is the same issues extending to the machine vision and robotics segment, perhaps any commentary you can offer on how that's progressing?
Bill Burns:
No. We feel good about our machine vision business. When we acquired Matrox, at the same time we developed organically solutions in the low end of that range in fixed industrial scanning. And we acquired Adaptive Vision, which gave us software capabilities around things like optical character recognition. We knew when we acquired Matrox that they were heavily weighted in their sales to the semiconductor industry. And we all know that has slowed. But our objective all along was to really diversify that customer base as a smaller private company. Ultimately, they hadn't made the investments to go-to-market that we're making diversify it. We're seeing that the diversification is working. Our focus on things like electric vehicles, electric vehicle battery manufacturing, pharmaceuticals, really a broader push for us into manufacturing is working. And as we're driving into also into e-commerce opportunities, T&L, so we're seeing that the traction of diversification work within the business, despite the challenges with semiconductor in the short-term, which we were well aware of when acquiring the business. I'd say our organic investments as well are paying off in that space. From robotics perspective, I think it's just early days. We've got working solutions today moving pallets at customers for goods transport. We have goods being transported on smaller sized robots in multiple different applications. We're OEMing some of our robots in hospital environments delivering pharmaceuticals. We're picking e-commerce orders that that was one of the areas we've invested in since owning the business beyond just goods transport, but it's still early days. It's a small business and there's a large growth trajectory expected in that marketplace today. But it just takes time. You got to do early pilots with customers. You got to prove in the ROI and ultimately you see deployments and growth beyond that. So we feel okay about a robotics business. It's just small at the moment.
Operator:
Our next question comes from Joe Giordano with TD Cowen. Please go ahead.
Joe Giordano:
Just I kind of wanted to just square up the commentary about push-out and your customers kind of changing. I guess like, if we step back, big picture, everything we hear, granted the industrial economy, the data has been pretty horrible, but every -- I guess the takeaway has been that the consumer's been really resilient and that the consumer recession that people saw coming isn't happening or hasn't happened. So like, how do you square that commentary with what you're hearing directly from your customers who are kind of leveraged to those consumers who maybe aren't getting as bad as people thought?
Bill Burns:
I mean, I think we're seeing it, and I think you're seeing more people point to this, that it really is the service economy that's holding up, right? It's -- I think coming out of COVID, people are looking for more experiences. They're doing more travel this summer. They're saying, look, I'm going to take that trip no matter whether the cost of the flights or vacation are more expensive than it was in the past. I'm going to go do that. I mean, I don't know about you, but every flight I get on, every seat's taken, right? But I think from a goods perspective, we clearly are seeing a slowdown in customers buying goods. I think of Joe mentioned the DIY retailers, right, as is the interest rates have gone up, new housing sales have gone down and therefore people buy less from do it yourself retailers as an example. So I think people bought a lot of goods during COVID for their homes that now they're spending on experiences instead. So I think that while we're seeing the broader economy hold up, I think we're seeing goods purchases decline, and we're seeing that in where e-commerce is still growing, it's now reset back to a more traditional growth rate off the very high as we saw through the pandemic, which has then flows through to how many parcels have delivered from e-commerce. And I think that the -- and as Joe said, the expectations within our retail customers brick-and-mortar retail of how much they are going to sell has slowed so all that is playing a role in this. I think that it's really around goods versus services in the macro environment.
Joe Giordano:
And apologies if you said this already I'm kind of multi-tasking a couple calls here, but can you comment on what Matrox did specifically in a quarter on growth and maybe where they're at year-to-date?
Bill Burns:
Yes. So I think that I said earlier in the call that, we're happy with the machine vision progress we've made with the Matrox acquisition, the acquisition of Adaptive Vision and our organic investing in machine vision. We knew when we purchased that business that it was heavily weighted towards semiconductor. And one of the objectives we have is for Joe and our marketing teams to focus on expanding markets beyond semiconductor into pharmaceutical, electrical vehicle manufacturing, transportation logistics, e-commerce that are all big users of machine vision and fixed industrial scanning. And we're seeing early progress and wins in that area. So we're pretty happy with the progress overall, I think that we're excited about the machine vision business overall. It's closely adjacent to our scanning business and we're seeing good results so far despite the headwinds associated with semiconductor.
Operator:
Our next question comes from Brad Hewitt with Wolfe Research. Please go ahead.
Brad Hewitt:
Hi, good morning, and thanks for taking my question.
Bill Burns:
Absolutely.
Brad Hewitt:
I'm curious if you could elaborate more on what's embedded in your second half guidance in terms of pipeline conversion rates and any further project deferrals, and then also what drives your confidence that the full-year guide is properly derisked from here?
Bill Burns:
So maybe I'll start. So again, if you look at the, what's embedded in the guide for the second half, one, it's supported by the most recent sales velocity. If you look, we are assuming significantly lower conversion rates on our pipeline of opportunities than we've had historically used due to the continued push-outs of orders that we've discussed earlier in the call. So again, a much lower conversion rate assumption on those deals. And again, the other impact which is you have to include is this the overall size impact of destocking within the channel. But again, we're assuming kind of that similar type of velocity through the year-end. And I think the other important assumption is we're not having -- we're not assuming there's any type of potential year-end spending or new large deployments in the fourth quarter, which we typically see as we approach the end of the year.
Joe Heel:
I'd say probably, as we look beyond, right, the second half, where our customers can only hold off so long on deployments of our products, they're really mission critical in their environments as they look to serve the other customers. And over time they will use the excess capacity they've purchased or we'll see the macro environment get better from a goods economy perspective, and they will begin to buy again. So I think that long-term we see that our value proposition remains very strong with our customers. Our relationships remain strong and across all of our core markets, our adjacencies to those core markets and our expansion investments will all continue to grow again as we see things from the macro environment improve, and our customers work through some of the demand that they've created over the last couple of years and the purchases they've made -- we'll continue to grow again.
Brad Hewitt:
Okay. That's helpful. And then I'm curious what you're seeing in your run rate business and how you expect that business to trend in the second half of the year. And also, does your guidance assume any negative mix shift from a softening of run rate in the second half?
Bill Burns:
Yes. So we -- again, as we said earlier, we saw reduction in the velocity of our run rate business particularly in the second half of Q2, so kind of late May and into June. And we're assuming that trajectory continues through the remainder of the year. So I'd say no further deterioration, but definitely not any type of incremental improvement. And also that's why you see as you go into the fourth quarter kind of the year-on-year comps get more challenging, which is why you see the increase in terms of the year-on-year decline in the fourth quarter greater than in the third quarter. Just as that, that velocity continues to no assumed improvement that the comps get tougher as we move through the end of the year.
Operator:
Our next question comes from Rob Mason with Baird. Please go ahead.
Rob Mason:
So I mean, it looks like the run rate business has followed the large project business slower. I think you indicated earlier that's typically the pattern, but I'm curious if you think about a recovery scenario, perhaps looking out into next year or whenever this -- it happens, would you expect the run rate business to also follow the larger project business up or has just the -- what's happened in retail in particular changed that dynamic? I'm not sure that retail's overrepresented in large project, but maybe my impression is it might be.
Bill Burns:
Yes. I think in the -- historically we've seen large deals are the first to decline and the first to recover, right? So that's what we've historically seen and we'd expect the same here. The mid-tier and run rate has slowed clearly in second quarter and that likely you don't see as large an effect as quickly in that business you've seen see a longer-term trajectory. And then the reverse of that is it recovers, but as you said, we would expect large deals to recover first and then mid-tier and run rate to follow in that recovery is how we typically see it, but you see more pronounced swings in large deals than you do certainly in run rate or mid-tier.
Rob Mason:
Understood. And then just as a follow-up, Nathan, how are you feeling about inventory obsolescence risk at this point? And if a pause were to last multiple quarters, long of a pause, before that becomes a greater risk.
Nathan Winters:
Look, overall, I think the -- obviously, we would -- we were expecting better results on inventory as we entered the year. I think the team is doing everything in our control working with our suppliers to reduce the committed volumes that are coming in. It's obviously a challenge though as the volume has continued to decline. So we're kind of chasing and -- chasing down when it relates to the inbound inventory supply that we have coming in. But like I -- when I look at E&O, I think again there's always risk in a technology business, so that's not different. But where we have supply, it's primarily in our run rate kind of high volume type of business. So when the volume returns, we have the components for it. So -- and this isn't unique SKUs or products for kind of one-off type products we have in the portfolio. The vast majority is around kind of our mainstream product portfolio. And so again, as the volume recovers, we'll burn through that component inventory, and that's their value. If you look at where the primary increase is at, it's in components. So this isn't fully finished goods, which again gives us that flexibility to flex between different SKUs, different customers that we have given that most of the increase is in components sitting at our Tier 1 manufacturing partners.
Operator:
Our last question comes from Guy Hardwick with Credit Suisse. Please go ahead.
Guy Hardwick:
Just trying sort of dissect your comments on channel inventories and runway business. I think Nathan, you said the guidance in Q3, a third of it's accounted for by channel destocking. And then -- but I think you said that continues at kind of a similar rate in Q4. So just wondering what you -- has there been any -- what are the kind of the very latest indicators you're seeing in terms of sellout from the channel? Has there been any signs of stabilization yet? And if not, I mean, what is your kind of view where channel inventories could be at the end of the year? I mean, will the destocking continue into next year?
Nathan Winters:
Yes. So maybe just to clarify, so if you look at the guidance assumptions for the third and fourth quarter, it assumes that similar velocity of demand, so that includes 80% of our business is the channel so that kind of similar velocity from Q3 to Q4. Then you have the -- again, the outsize impact of destocking in the third quarter. So we do not plan to destock as much in the fourth quarter as again the -- and that's really the driver of the sequential improvement in our revenue between Q3 and Q4 is that differential. So the expectation is that we will exit the year with our days on hand balance in the distributors at its normalized level where we expect the business to be so that we go into 2024 with both that kind of run rate trajectory and the inventory balances in the channel appropriately set so we have a clean slate as we enter 2024.
Guy Hardwick:
I mean, if we take a kind of three or four year view on channel inventories, would you expect channel inventories to be back to pre-pandemic levels in terms of days on hand? Would it still be elevated relative to say 2019, 2020 levels?
Nathan Winters:
Yes. So again, two different points. I think from a days on hand, we've always stayed relatively within the boundaries we have as a business, and that's -- we measure our partners and channel partners on that as part of their incentive plan. Again, the absolute dollars increased over the last two to three years in balance as our revenue increased. And those balances are declining now that our volume's declining. But the -- we -- again, we spent a lot of time with our partners ensuring that they have the right levels of days on hand inventory to support the business. And those vary by product family by region and what the business needs are. So again, we're a little bit higher than that range today, just given the velocity decline we saw late in the second quarter. We're going to get that corrected here in the third and then a little bit more in the fourth, so that we go into 2024 again with a clean sheet.
Operator:
This concludes our question-and-answer session. I would like to turn the conference back over to Mr. Burns for any closing remarks.
Bill Burns:
Yes. While our spend is pressured certainly in near-term, over the long-term, we believe that we are well-positioned to benefit from secular trends to digitize and automate workflows within our customers environments. To wrap up, I'd like to just thank our customers, partners, and employees for their support and dedication over to our long-term success. Have a great day, everybody.
Operator:
The conference has now concluded. Thank you for attending today's presentation. You may now disconnect.
Operator:
Good day, and welcome to the Zebra Technologies First Quarter 2023 Earnings Conference Call. Today, all participants will be in a listen-only mode. [Operator Instructions] After today’s presentation, there will be opportunity to ask questions. Please note, this event is being recorded. And at this time, I would now like to turn the conference over to Mike Steele, Vice President of Investor Relations. Please go ahead.
Mike Steele:
Good morning, and welcome to Zebra's first quarter conference call. This presentation is being simulcast on our website at investors.zebra.com and will be archived there for at least one year. Our forward-looking statements are based on current expectations and assumptions and are subject to risks and uncertainties. Actual results could differ materially due to factors discussed in our SEC filings. During this call, we will reference non-GAAP financial measures as we describe our business performance. You can find reconciliations at the end of the slide presentation and in today's earnings press release. Throughout this presentation, unless otherwise indicated, our references to sales growth, our year-over-year on a constant currency basis and exclude results from recently acquired businesses for the 12 months following each acquisition. This presentation will include prepared remarks from Bill Burns, our Chief Executive Officer; and Nathan Winters, our Chief Financial Officer. Bill will begin with our first quarter highlights. Then Nathan will provide additional detail on the Q1 results and discuss our revised 2023 outlook. Bill will conclude with progress made on advancing our Enterprise Asset Intelligence vision. Following the prepared remarks, Joe Heel, our Chief Revenue Officer, will join us as we take your questions. Now, let's turn to slide 4 as I hand it over to Bill.
Bill Burns:
Thank you, Mike. Good morning, and thank you for joining us. Our team executed well in a challenging macroeconomic environment, delivering first quarter sales and earnings results above the midpoint of our outlook. For the quarter, we realized sales of $1.4 billion approximately in line with the prior year; and adjusted EBITDA margin of 21.4%, a 150 basis point increase; and non-GAAP diluted earnings per share of $3.94, a 2% decrease from the prior year. Regional sales performance was mixed with growth in Asia Pac and North America mostly offsetting declines in EMEA and Latin America. From a solutions perspective, printing, data capture and RFID were bright spots, while sales of mobile computers declined. We continue to see cautious spending behavior by enterprise customers with a decline in large orders and growth in small to midsized orders. From a profitability perspective, improved gross margin drove our EBITDA margin increase. Higher interest and tax expense resulted in a slight earnings decline. I would now like to spend a moment on our sales outlook. As the risk of broader softening of industry demand has materialized, we have reduced our full year outlook. Late in Q1 and into Q2, demand trends softened across our end markets, particularly for mobile computers in EMEA and North America as customers' CapEx budgets tightened and IT device spending contracts. We are mitigating the impact of softer sales with targeted go-to-market actions to drive additional demand and incremental cost actions. We will continue to take an agile approach to managing throughout this uncertain near-term environment. I will now turn the call over to Nathan to review our Q1 financial results and provide additional details on our revised 2023 outlook.
Nathan Winters:
Thank you, Bill. Let's start with the P&L on slide 6. In Q1, net sales decreased 1.9%, including the impact of currency and acquisitions and were 0.3% lower on an organic basis. Our Asset Intelligence and Tracking segment increased 28.4%, led by strength in printing as we lapped significant supply constraints in the prior year period. Enterprise Visibility & Mobility segment sales declined 11.2%, with mixed performance among our offerings. We realized strong growth in data capture solutions and RFID. Mobile computing sales declined, primarily due to large customer order deferrals, slowing demand through distribution, and the impact of ceasing sales to Russia in March of 2022. Additionally, we also drove growth across Service and Software with strong service attach rates. Performance was mixed across our regions. North America sales increased 1%, due to strength in printing and data capture, helped by the recovery from supply chain challenges. EMEA sales declined 4%, primarily due to a 350 basis point impact of our suspension of sales into Russia. Asia Pacific sales grew 6%, driven by strong mobile computing growth in Japan. And Latin America sales decreased 1%, with relative outperformance in Brazil and Mexico. Adjusted gross margin increased 290 basis points to 47.5%, primarily due to lower premium supply chain costs, partially offset by FX and lower service margin. Adjusted operating expenses increased 130 basis points as a percent of sales, primarily due to a return to normalized sales and marketing activity and strategic investments in the business, partially offset by a reduction in G&A expense. First quarter adjusted EBITDA margin was 21.4%, a 150 basis point increase driven by gross margin expansion. Non-GAAP diluted earnings per share was $3.94, a 1.7% year-over-year decrease due to increased interest expense and a higher tax rate, partially offset by fewer shares outstanding. Turning now to the balance sheet and cash flow on slide 7, in Q1, we had negative free cash flow of $92 million, which was unfavorable to the prior year period primarily due to the timing of inventory payments, higher interest cost and cash taxes and $45 million of previously announced quarterly settlement payments, which are scheduled to conclude in Q1 of 2024, all of which was partially offset by favorability in the timing of customer collections, and lower incentive compensation payments. In Q1, we also made $15 million of share repurchases and invested $1 million in our venture portfolio. We ended the quarter at a comfortable 1.6 times net debt to adjusted EBITDA leverage ratio, which is well below the top of our target range of 2.5 times and had approximately $1.3 billion of capacity on our revolving credit facility. On slide 8, we highlight premium supply chain costs, which have continued to improve from peak levels. The actions we have taken to redesign products, along with the improving freight rates and capacity, have enabled us to reduce component purchases on the spot market and reduce freight cost impact. In Q1, we incurred premium supply chain costs of $15 million, as compared to the pre-pandemic baseline, and $53 million lower than the prior year. We are expecting these premium supply chain costs to continue to decline. Let's now turn to our outlook. We continue to see enterprise customers defer large orders and are also realizing lower sales into the channel as distributors adjust to softer demand trends as well as our improved product lead times and their higher cost of capital. For the second quarter, our sales are expected to decline between 9% and 11% compared to the prior year. Our outlook assumes a two-point negative impact from foreign currency changes and a one point additive impact from recent acquisitions. We anticipate Q2 adjusted EBITDA margin to be approximately 20%, driven by expense deleveraging from lower sales volume, partially offset by higher expected gross margin from improved supply chain costs. We expect premium supply chain costs to be approximately $15 million in Q2 and more than $40 million year-on-year reduction. Non-GAAP diluted EPS is expected to be in the range of $3.20 to $3.40. We are reducing our full year 2023 sales outlook by three points. We now anticipate net sales to decline between 2% and 6%. This outlook assumes an approximately 50 basis point net negative impact from foreign currency changes and acquisitions. Second half sales are expected to benefit from easier year-on-year comparisons, our recently announced price increase, and abating FX headwinds. We have a solid pipeline of opportunities that gets us to the high end of the sales range, but are embedding caution in our outlook, given recent demand trends in the uncertain macro environment. We expect full year adjusted EBITDA margin of approximately 22%, which is the low end of our previous outlook. We now expect premium supply chain costs of approximately $40 million for the year, as we are seeing faster-than-expected supply chain recovery. We have been proactively managing operating expenses through targeted restructuring actions and discretionary cost controls, and we expect sequentially lower operating expenses in the second half of the year. We now expect our free cash flow to be between $450 million and $550 million for the year, which reflects increased caution in our revised full year outlook. As a reminder, cash flow is impacted by increased cash taxes and $180 million of previously announced settlement payments. We continue to be focused on rightsizing elevated inventory on our balance sheet as component lead-times have normalized. Working capital variability over the past year has been significantly impacted by global supply chain dynamics. Our fundamental business model is unchanged and we believe the actions we are taking will enable us to deliver greater than 100% free cash flow conversion as we normalize inventory levels. We are focused on achieving a 100% conversion over a cycle, which is now included in our long-term executive incentive compensation plan. Please reference additional modeling assumptions shown on slide nine. With that, I will turn the call to Bill to discuss how we are advancing our Enterprise Asset Intelligence vision.
Bill Burns:
Thank you, Nathan. While customer spend is pressured near-term, our solutions are essential to our customers' operations, and we are well-positioned to benefit from secular trends to digitize and automate workflows across our served markets. Slide 11 illustrates how we digitize the front line of business by leveraging our industry-leading portfolio of products, software, and services. By transforming workflows with our proven solutions, Zebra's customers can effectively address their complex operational challenges, including scarcity of labor and improving productivity in challenging times. We empower the workforce to execute tasks more efficiently by navigating constant change in near real time, utilizing insights driven by advanced software capabilities, such as artificial intelligence, machine learning and prescriptive analytics. Now, turning to slide 12. We are focused on advancing our Enterprise Asset Intelligence vision by continuing to elevate Zebra, as a premier solutions provider through our compelling portfolio. In March, at the ProMat manufacturing and supply chain trade show, Zebra, along with our partners, showcased the depth and breadth of our innovative solutions for manufacturing, logistics and the broader supply chain. Our industrial automation solutions, including autonomous mobile robots, machine vision and fixed industrial scanning, are synergistic with technology-equipped frontline workers. At the show, we featured Zebra solutions at each stage of warehouse operations, including receiving, storage and fulfillment. It demonstrated how we improve key outcomes for our customers, such as enhancing supply chain agility, improving production quality and maximizing utilization and productivity. As you can see on slide 13, Zebra powers the front line of business across retail and e-commerce, transportation logistics, manufacturing, health care and other markets. Businesses partnered with Zebra to optimize their end-to-end workflows, as they strive to meet the increasing demands of customers across a variety of vertical end markets. The business challenges we are solving have expanded through our investment in complementary offerings that enable us to further penetrate customer accounts. I would like to highlight several wins across our end markets. We are beginning to deploy the record RFID win, we mentioned on our last call. This global transportation logistics provider plans to tag every package that enters their facilities with RFID and coated labels to enhance tracking visibility. Zebra solutions improved productivity, enable faster error detection, driving cost savings and increased customer satisfaction. In addition to our RFID offerings, this customer is also deploying our mobile computers as an integral part of the overall solution. A major e-commerce provider in Europe recently expanded their use case of Zebra's fixed industrial scanners at several thousand packing stations. This enables the customer to continue to significantly reduce scan time and increase throughput, particularly for their more complex packing needs. The support and collaboration with Zebra and our partner was a key differentiator among our competition. A large Australian supermarket chain has replaced consumer-grade devices with our Zebra rugged tablets and scanners to enable faster and more accurate buy online, pick up in store and home delivery fulfillment. Zebra's enterprise-grade solution, along with our commitment to sustainability, including our recycling program and eco-friendly packaging, were competitive differentiators in securing this win. A Latin American manufacturing company recently selected Zebra mobile computers and mobile printers to help streamline delivery and warehouse operations. Delivery personnel will benefit from synergies between these products, while warehouse employees realize similar efficiencies with Zebra scanners and desktop printers. This manufacturer shows our products for reliability and durability and considers us a strategic partner in their technology journey. A regional bank recently selected our workforce management software for all branch locations, displacing a competitor. Our solution is expected to drive cost savings through more efficient scheduling and allocation of people resources. We are pleased about the benefits our solutions are delivering in our customers' mission-critical operations. Slide 14 reiterates challenges that have materialized since our last guide. We believe the actions we are taking, which include working closely with our customers as they look to deploy solutions to drive efficiency within their businesses, increasing our focus on accelerating growth in underpenetrated markets and driving incremental cost actions within our business will allow us to exit 2023 stronger, positioning us to deliver profitable growth, increased market share and improved free cash flow. In closing, we are facing near-term headwinds and have taken actions to drive a stronger second half. Our long-term conviction in our business is unchanged. Moving forward, we are focused on driving profitable growth in our core and expansion markets, collaborating closely with our customers and partners to continue to elevate Zebra as a premier solutions provider in attracting, developing and retaining top global talent to drive innovation. I will now hand it back to Mike.
Mike Steele:
Thanks, Bill. We'll now open the call to Q&A. We ask that you limit yourself to one question and one follow-up, so that we can get to as many of you as possible.
Operator:
We will now begin the question-and-answer session [Operator Instructions] Today's first question comes from Tommy Moll with Stephens. Please proceed.
Tommy Moll:
Yes. Thanks for taking my questions.
Bill Burns:
Good morning.
Nathan Winters:
Good morning, Tommy.
Tommy Moll:
Bill, I wanted to start on the topic of run rate versus large customer demand. It sounds like the run rate business might have been a little bit stronger in Q1, but maybe also got a little weaker towards the end. So any commentary you could give us on one versus the other would be appreciated. And specifically, when you're talking about the potential for channel destocking, is that more a run rate driven phenomenon, or is that not the right way to think about it? Thank you.
Bill Burns:
Hey, Tommy, I would say that in the first quarter, our sales growth in -- we saw sales growth in run rate or non-large deals, which moderated towards the end of the quarter. And I would say that if we kind of characterize where we're at today that through the majority of Q1, we saw that our sales opportunities were developing as we had expected, and it allowed us to deliver on our first quarter guide. And I think that as we got later into the quarter towards the end of Q1 and into April, while our run rate continued to be strong in the first quarter, we saw that begin to moderate. But the real challenge has been around large customers and really tightening their CapEx budgets further as we got to the second -- the end of Q1 and into Q2. And we saw new projects not receiving the funding that our sales teams had expected in the near-term. So we saw a number of projects really in our sales funnel that were planned for Q2 and early Q3, really become deferred. And we especially saw this in retail and again, in specifically in North America and EMEA. So that ultimately, that slowing demand of larger deals and overall, a bit of moderating of our run rate, has really impacted our distributors that are looking to adjust their working capital levels that -- to really these -- the slowing demand of large deals and some of the moderating of run rate, we've also seen our lead times improve. So our distributors are having to hold less inventory as our lead times improve. And of course, they've got an increase in cost of capital and holding costs as they adjust their days on hand to the right level. So overall, these pressures really led us to say, hey, our Q2 guiding that down further and then ultimately look at the full year is despite run rate being strong in first quarter, we saw it moderate. And large deals are really in large customers, specifically around retail in EMEA and North America are really driving our guide for the full year.
Tommy Moll:
Just to continue with that theme, Bill, as you mentioned, some of the incremental weakness that drove your revision to the full year outlook really didn't manifest until late first quarter into the second quarter, it sounds like. Nonetheless, the outlook does imply a fairly healthy improvement in terms of revenue in the second half versus the first half. At this point, though, how much visibility do you have there? It feels like some of these conversations, particularly on a large customer side may still be early with a lot of question marks. But if I'm wrong in that characterization, please let me know. Thank you.
Nathan Winters:
Yeah, Tommy, this is Nathan. And then just a little color on the full year guide. So if you look for the full year down 3.5% on organic sales in the midpoint, as we said in the prepared remarks, we do have a pipeline of opportunities and actions to get to the high end of the range, how we're being cautious in the assumptions and what we expect out of the pipeline due to the uncertain macro environment, and the cautious behavior we're seeing. I think the other thing that's important to note is as we go into the second half, we have easier year-on-year comps, particularly in Q3 as well as we have the recently announced price increases that will benefit in the second half as well as a favorable FX from our last guide, helping offset some of the macro headwinds. So all those factors, a lot of factors played into some of the first half or second half dynamic, as well as what we believe we've taken a conservative view at the pipeline and actions we have as we look at the second half guide.
Tommy Moll:
Thank you both. I’ll turn it back.
Operator:
The next question comes from Damian Karas with UBS. Please proceed.
Damian Karas:
Hey, good morning, everyone. I have a follow up…
Bill Burns:
Good morning.
Nathan Winters:
Good morning, Damian.
Damian Karas:
Morning. Just a follow-up question on your comments, Bill, about some of these project deferrals. Just for clarification, right, are we talking about the same kind of select handful of large customers, North America retail and EMEA retail, or are there additional large customers that are mimicking these behavior or just kind of a combination of both of those factors? I'm curious if thinking about kind of future execution and delivery, do you have any kind of sense on time line on that, or are they just kind of on pause for the moment?
Bill Burns:
Yeah. I think maybe it's worth covering the vertical markets as we -- and what we saw in Q1. So predominantly retail, I would say that from a T&L perspective, we continue to see customers invest in visibility and productivity solutions. And Transportation & Logistics was up in Q1. In Q1, we also saw strong growth across manufacturing as they continue to invest in industrial automation and productivity within manufacturing. And healthcare also continued to be strong. So it really was around -- on retail. And those customers, ultimately not all retail customers, but a significant number of those across EMEA and North America had pushed out projects that were in our sales funnel for Q2 and Q3 out. And I think that ultimately, as Nathan said, allowed us to take or drove us to take a more conservative view of the funnel and pipeline for second half year. And maybe Joe wants to comment more on that.
Joe Heel:
Sure. So Damian, I wanted to underline one thing first, and then maybe I'll give you some examples because I thought you might -- someone might ask these questions. I put together a few examples to illustrate what we're seeing. I want to underscore that by and large, we're not seeing cancellations from these large customers. We're seeing deferrals of the decision and, in some cases, deferrals of the deployment. And the majority of those deferrals are to the second half of this year, to Q3 and Q4, which goes in part also to Tommy's earlier question about what confidence do we have, right? That's where we're seeing in most of those push. I'll give you two examples. One of our large US customers in the retail space, by the time we last spoke here in the first quarter, had ordered about $3 million from us. And they had told us that they were going to be ordering by the end of Q2, an additional $20 million. Since then, in the last three months, they've taken $6 million and said we're still going to order that in Q2, but we still don't have the purchase order yet. They're still trying to secure the budget for it. They have $10 million that they moved to Q3 and another $4 million that they moved to Q4. At least that's what they've told us so far. Of course, to your point about the visibility, will they actually order it then? We will see. But that's the current state of what we know and what's changed since we last spoke. Another even larger customer in the US, also a retailer, had ordered $5 million by the time we were speaking last year in February, and had indicated that they were planning to buy $35 million by the end of Q2. Since then, they have said $11 million of that we're going to order in Q3. And $24 million, we will not have budget for this year, but we plan to order it in 2024. So that gives you an idea of how things are moving and how these deferrals are happening, hopefully.
Nathan Winters:
I think just one thing to add, that's both -- those are two good examples of the decline for the overall year and the full year guide. But at the same token, while we have a pipeline and actions that are above -- towards the high end of the range, but yet being conservative on assuming all those deals won't get pushed further. So I think that's the -- trying to find the balance there around what we're hearing from our customers and the visibility, with also understanding that it's not certain until we get the PO.
Damian Karas:
Understood. Appreciate that color. I also wanted to ask you about your margin guidance. It seems you're actually expecting higher gross margins than previously. So is that the case? And could you maybe walk through the changes underlying your margin guidance for the year? Thank you.
Nathan Winters:
Yes. So look, our full year EBITDA guide of 22%, that was the low end of our prior range. We are seeing favorable gross margin trends, but that's being offset by the lower volume. So again, if you look at an aggregate, nearly one point higher than last year, primarily due to the supply chain improvements. And you can see it from our versus our prior guide of reducing those transitory or premium supply chain costs for the year from 50% to 40% as both the freight rates improved, and we're having to buy less components on the spot market. And that's still being offset. Those two points improvement are being offset by about one point of FX. Despite the improvement in FX with our hedging program, there's still a headwind for the year on FX. And again, I think a couple of things. The pricing actions we've taken over the past 1.5 years are offsetting the material and labor cost inflation or recouping some of that degradation over the past year, and we have actions identified to adjust our cost structure with the lower volume.
Operator:
The next question comes from Jim Ricchiuti with Needham & Company. Please proceed.
Jim Ricchiuti:
Hi. Thank you. I just wanted to drill down a little bit more, if I can, on the deferrals. And you may have mentioned this, and I apologize if you did. But are the deferrals that you're seeing, are they skewed more in North America, or are you seeing that same kind of level of deferrals in EMEA?
Bill Burns:
Yes. I would say, Jim, it's really both. And again, it's centered predominantly around retail. We believe ultimately have seen some moderation of demand in the other vertical markets, T&L and manufacturing, but it's predominantly retail and it's predominantly North America and EMEA. And I think it's Important, as Joe said, to say that these projects haven't been canceled, and our customers still have conviction about the value we ultimately deliver to them around improve productivity, increased visibility across supply chains, more effective and efficient operations within retail. All those are important because these projects, while they're moving out are still -- have strong return on investments for our customers. They're making tough decisions around CapEx in the short-term to adjust in a macroeconomic environment. But what they're telling us is that as their CapEx loosens up inside their organizations, they expect to move ahead with these projects. And the challenge in retail is because we've seen them continue to move out, we've had to take a conservative view of the outlook. And as Joe said, some of those projects have moved into 2024. But our customers are still committed to do those. So I think that we're seeing that, ultimately, our customers can only hold off from buying for so long, that we have mission-critical solutions. And they truly deliver value to our customers that make them more effective and more efficient in their business each and every day. And I think we feel that, ultimately, they are going to buy these projects and they're going to move forward. It's really an issue around timing and it's really North America and EMEA in retail is the primary challenge at the moment.
Jim Ricchiuti:
Got it. And I wanted to just follow up with a question only because you mentioned it several times, the strength in RFID. Is that mainly from this large North American logistics customer, or is this -- are you seeing the strength in other areas of logistics, or is it also a function of what we're seeing and hearing in retail? And is that sustainable as you go through the year? .
Bill Burns:
Yes, I would say that we're seeing broad-based demand for RFID across supply chains in general. So, all the way from retail through transportation logistics all the way back into manufacturing, so it is broad-based. We have the broadest and deepest RFID portfolio of solutions of fixed readers, handheld readers, mobile printers, software and solutions as well as our labels. So, we expect that we'll continue to benefit from the strength in RFID. I don't know, Joe, if you want to add anything to that, but I think that we feel good about the RFID portfolio beyond this large win in C&O.
Joe Heel:
We do. And I would underline, Jim, the broad-based nature of this demand. We're seeing it in health care, for example, we're seeing it in T&L, where entire package operations that were previously barcode-based are being driven by RFID now for greater efficiency and fewer errors. And we're seeing it in multiple regions of the world. We're seeing it strong in Asia-Pacific, but also strong in Europe where labor costs are high and RFID can have an outsized impact. This is a broad-based movement.
Jim Ricchiuti:
Thank you.
Operator:
Our next question comes from Keith Housum with Northcoast Research. Please go ahead.
Keith Housum:
Good morning guys. In terms of looking at the guidance for the full year, can you kind of help me with some context in terms of how you're thinking about the overall macro economy and how changes in the macro economy may affect your guidance, the good and the bad?
Bill Burns:
Yes, I'd say, Keith, that I'll start, and then I'll let Nate or Joe want to jump in. But we're clearly seeing a softer macroeconomic environment that is having our customers take a more conservative view of their CapEx budgets and -- in first half year, and we're seeing less certainty in those budgets for second half year. So, a bit of the unknown, mostly in retail and again, mostly in North America and EMEA where we're seeing this, it's most pronounced there. What it results to for us is directly elongated sales cycles and opportunities that we thought we're going to close in Q2 and be deployed in early Q3 as moving out. And Joe gave the examples of all the business isn't moving out. Some portion of it is doing that, and some is moving into Q3 and Q4 from Q2 and others is moving into 2024. So, we think that ultimately, we've taken a more conservative view of our pipeline and the opportunities we expect to close in second half year. There's lots of reasons why we believe that guide is the right one as Nathan covered. But we also believe that our T&L manufacturing customers, where we saw strong growth in first quarter, even at the end of Q1, we're seeing them moderate a bit due to the macro environment. And we're taking a cautious view overall of what our pipeline and the projects within it because of it. But I think ultimately, we feel good about our business. We feel good about the value we bring to our customers, and this is really all about the macro environment and specifically in -- more pronounced in retail in North America and EMEA.
Keith Housum:
Maybe if I can tweak that question just a little bit. I guess, does your guidance include, I guess, a soft or hard landing in the US and Europe, or do you go look at that context?
Bill Burns:
Well, I'd say that we've had a tough Q1 from a mobile computing perspective, with double-digit declines in Q1. We see Q2 continue to be challenged from a mobile computing perspective. But, we saw strong growth in other parts of the portfolio like data capture and print. So I think, overall, what we're seeing is mobile computing remaining challenged in first half. And then in second half, we see some of these projects moving forward and then continuing into 2024. So we don't see the environment being a hard landing or much different than what we're guiding to at the moment, which is we were delivered on our first quarter guide, which ultimately was down. But we see Q2, obviously, we knew it was going to be our toughest quarter, and we see recovery in the second half. But modest, and we believe we can deliver on our guide.
Keith Housum:
Great. Thank you.
Operator:
The next question comes from Joe Giordano with TD Cowen. You may proceed.
Joe Giordano:
Hey. Good morning, guys. So I'm just curious on -- coming out of COVID, you put in a ton of assets. And I'm just curious on thoughts on the replacement cycle of that. So as we go into a soft patch here, what's the ability of customers to like extend, when they need to refresh this stuff? I'm just curious the deferrals that Joe mentioned, are these like new, new expansions, or is this like refresh of old product that is getting pushed out? Just curious there. Thank you.
Joe Heel:
Yes, why don't I start right away. This is Joe Heel. The investments we've made over the last few years in customer success have given us a really good insight as to what our installed base is and how our customers are using it. And that has generally revealed to us that the usage cycles have shortened, and that the replacements that are being contemplated now are things that have gone in approximately three years ago or even less than that. And of course, we have just launched a brand-new set of our mid-range and high-end mobile computers and the value tier was released last year. So those are coming right into that refresh cycle that we're seeing from those customers. And that's another reason why we're quite confident that while these customers are deferring decisions and deployments as we speak, they will have to purchase shortly. And we have pretty good confidence in that. It's the timing that we're uncertain about.
Joe Giordano:
And then just a follow-up, Nathan, if things do get cyclically worse here, how should we think about risk of, like inventory obsolescence on things that you have on the books, if the channel stays tough, things like that. Thank you.
Nathan Winters:
Yes. I would say, there's always a risk in a technology business of excess and obsolescence. That's something the team actively manages in terms of when we put something in -- a lot of that's in our control in terms of the life cycle of a product, when we end of life a component or our finished good. And today, we look and say there's still demand for what we have in inventory on a component level. The team has a series of actions, working with our suppliers to reduce purchase commitments where we can and drive programs where we have available stock with the commercial team. So today, I don't feel -- I think there's -- again, there's always risk given our business model, but I would say nothing more -- not more than we've had in other times.
Joe Giordano:
Thanks, guys.
Operator:
The next question is from Meta Marshall with Morgan Stanley. Please proceed.
Meta Marshall:
Great. Thanks. You guys noted the benefit of price increases in the second half. I just wondered, given the macro environment, if there's been any pushback to that or kind of shrinking of the amount of units to kind of keep with the same dollar amount that you've seen in response to that? And then maybe just as a second question. You noted backlog was a benefit to printing, kind of, in Q1. I just wondered, is there any meaningful kind of backlog or pent-up orders kind of across the space that we should be mindful of for the year? Thanks.
Bill Burns:
Joe, do you want to take the price increases?
Joe Heel:
Yeah. So Meta, we increased prices last year outside of North America towards the end of the year, and we have increased them in North America here in the first quarter. We have a very analytical approach to doing this where we literally analyze by product and by region where we stand competitively and what economics we can afford for our channel partner's because we want them to thrive. And as a result, we looked at that and we said we have additional headroom in North America, just as we saw that at the end of the year outside of North America. We have implemented those and we have seen generally good traction with those, and they're going to have a meaningful impact in terms of helping us to mitigate the challenges that we outlined earlier.
Nathan Winters:
And if you look at the overall backlog position, I'd say it's normalized from where we were over the past several years, in line with what we need to deliver for the second quarter. I think the positive news, both for print and DCS as we've largely worked through our delinquent or aged backlog, as supply has improved, still have some backlog to work through for both of those businesses. But in aggregate, I think we go back more to normalized levels, if not a little bit higher than we were pre-pandemic, but enough to definitely support our 2Q guide.
Meta Marshall:
Great. Thanks.
Operator:
Our next question comes from Rob Mason with Baird. Please proceed.
Rob Mason:
Yes. Good morning. I had a question just around your thought process on the channel distribution level, I guess, destocking. Is that a process that you think can be complete here in the current quarter, or does that extend into the second half as well?
Nathan Winters:
There's a few -- I can take a couple of things, I'll start. One, if you look at our overall inventory, I think in aggregate, remains healthy. However, as we highlighted before, there is our realigning, or aligning their days on hand to say, with the moderating demand as well as the improved lead times in the cost of capital. So we work closely with all the distributors, so they have the appropriate days on hand levels and that is recalibrating to the slower demand. You'll definitely see variations across distributors or regions due to the various dynamics. And that's why we look at it as a range in aggregate. But I'd say, overall, we think those levels are in line with where we were pre-pandemic. But obviously, we think that is definitely an outsized impact in Q2 relative to the rest of the year, as the demand has softened here over the past month or two.
Rob Mason:
Does your guide at the midpoint take it down 4%? Does that assume that the run rate business would be down this year also?
A – Bill Burns:
I think that we've seen moderating, Rob, in the run rate business. We saw it -- in Q1, small to medium deals continue to grow. But as we got later into first quarter, we saw some moderating of that run rate business. So I'd say that we see it moderating. The real challenge seems to be around large customer orders and larger deals and run rate, because we're continuing to see growth in DCS growth across our printing business. We hadn't talked about it, but services and software were positive and delivered growth in first quarter as well. So we continue to see that throughout the year. So there's certainly bright spots. But the challenge isn't as much around run rate, I would say, is really around larger deals and larger customers.
Rob Mason:
Understood. Maybe just last question to follow up on that. The -- how do you think about -- again, in a situation like this where deals are being pushed and conservative outlooks on IT budgets, how do you feel about how the adjacent expansion areas perform relative to your core business? Are those at the same level of risk, or how do you view those differently just given different growth dynamics there?
A – Bill Burns:
Yes, I'll start. And then I'll let Joe jump in. I think as I said, we saw growth in services and software in first quarter. So we continue to see that our software value proposition to our retail customers across Reflexis offering, Prescriptive Analytics, our Antuit. offerings, our Workforce Connect, has value to our retailers. And that falls into really an OpEx spending versus CapEx inside retail. We're seeing that strong interest in in our fixed industrial scanning and machine vision solutions. As we said, manufacturing continues to be more spending and focused on continuing to drive productivity inside their environment. So we're seeing opportunities there inside fixed industrial scanning, inside T&Ls, another opportunity. Again, we have lots of places where we can grow our market share across both those two segments. And we're seeing that Fetch from autonomous mobile robot and warehouse automation perspective, both fulfillment and material movement, and that applies again to T&L with 3PLs and then manufacturing with good movement, again strong interest there. So those businesses are much smaller, but I think we're continuing to see interest across our customers, and then we have lots of room to grow market share in things like machine vision and fixed industrial schemes.
Joe Heel:
Yes, Rob, I would also point out some of the near adjacencies have been very strong contributors for us, not just in the last quarter, but recently. Tablets, for example, has become our fastest-growing mobile computing category, and we now have a number one market share position in tablets. That's been a terrific contributor. We're seeing those use cases only expand in areas like healthcare in areas like manufacturing that we hadn't even considered initially. And I mentioned earlier, RFID, right? How that's been a broad-based growth driver for us. And by the way, the same is true for what we did in bioptic scanning, where we now have a very strong market position. So those adjacencies that are close to our core have contributed very nicely.
Operator:
The next question comes from Brian Drab with William Blair. You may proceed.
Blake Keating :
Hi. Good morning. This is Blake Keating on for Brian.
Bill Burns :
Good morning.
Nathan Winters :
Good morning.
Blake Keating :
Just wanting to dive a little bit into the second half implied guidance. I know it's already been asked a little bit, but I was curious just to hear outside of retail, what's driving your confidence in that second half revenue guide, if there's any end markets that are really -- that are growing or -- any color you can give there? And then how we should think about that in volume versus price?
Bill Burns :
Yes, I would say that across T&L, that our customers continue to struggle with labor constraints and are looking to add to visibility across the supply chain, across their -- your networks. We've seen some positives where T&L customers continue to make investments despite some of the challenges around the macro environment. So two examples of that is our postal win in Japan and the RFID win in North America. T&L show that some large projects and outside of retail are clearly continuing and our customers see the value in our solutions. So I think that T&L manufacturing is another area where we're seeing really investment in that business around industrial automation and opportunities, as I mentioned before, around fixed industrial scanning and machine vision. So they delivered solid growth in Q1. And they continue to invest in infrastructure to be more effective and efficient and productive within both their environments, T&L and manufacturing, and we expect that to continue to grow. But to moderate from the strong growth we saw in Q1 due to macro environments. Health care is -- we saw strong results in Q1, and it's less sensitive and less correlated to the macro environment. So we feel good about health care as well. So I think those are areas that outside of retail that we've taken into account for our second half guide.
Joe Heel :
And so -- and what I would add, Joe Heel here. By and large, we have not seen the deferrals of either project decisions or deployments nearly to the same degree in any of the three verticals Bill mentioned, T&L manufacturing or health care. They've had steady demand. Now we're expecting that some of that may moderate a bit because it was -- they were all up very strongly in Q1. But nevertheless, we expect those will continue to contribute. One other area that we're investing in that we think has some good growth potential is government. We're seeing some -- for reasons that are probably obvious, we're seeing some strong demand in the government sector.
Nathan Winters :
And one thing I'd add, just on the second half, I mean for the full year, we're expecting about 1.5 of benefit in price, including the most recent announcement. And I think I'll just get back. If you look at the second half, the implied guide around minus 2% again. But on much easier comps, if you look at just the trajectory of the business last year and the first half growth versus second half as well as the favorable FX impact. So those are, again, some different dynamics when you look at the first half versus second half for the year.
Blake Keating :
Got it. Thank you. And then just lastly, on the Matrox acquisition, I was just curious how the business is trending and how we should think about it moving forward?
Bill Burns:
Yes. I think, I would say, overall, with the Matrox acquisition and Adaptive Vision, that it really creates a comprehensive portfolio of solutions across fixed industrial scanning and machine vision. So we marry our organic investment plus the acquisition of Matrox and Adaptive Vision to the portfolio. It really is what our customers and partners were looking for is to -- some of our customers are just beginning their automation journey. Others are -- have increased complex, use cases that they're trying to deploy solutions and they're looking for a provider, both our channel partners and our end customers that can provide the breadth and depth of that solution from hardware to software. From a Matrox perspective, specifically, we've seen continued progress. It's performed as expected, and the integration is proceeding as planned. We're looking to diversify our customer base there and really continue to grow the top line of that business. And that means that how do we extend our channel network and our partner community; we're working on expanding that. We're focusing on manufacturing opportunities. Examples could be automotive or battery manufacturing are two areas in which we see opportunities for us. And then, ultimately, leveraging the synergies, I said, across the two acquisitions in our organic portfolio. We're seeing strong interest from our customer base. We were just at ProMat manufacturing and supply chain trade show, and we saw strong interest from our customers. So we feel good about where we're at with Matrox and the opportunities we have ahead of us for machine vision and fixed industrial scanning.
Blake Keating:
Got it. Thank you. I’ll pass it along.
Operator:
Today's last question comes from Guy Hardwick with Credit Suisse. Please proceed.
Guy Hardwick:
Hi. Good morning.
Bill Burns:
Hi. Good morning.
Guy Hardwick:
I think, three months ago, you guys said on the Q4 call that channel inventories were only a few days higher than pre-pandemic levels. But, I think, Nathan said in answer to Rob's question that channel inventories are now back to pre-pandemic levels. Did I hear that correctly? First of all. And it sounds like in your prepared remarks that Q2 guidance in particular assumes further destocking. So based on your Q2 guidance, can you quantify what the difference could be between sell-in and sell-out in Q2?
Nathan Winters:
Yes. So, I think, again, just sort of maybe clarify the comment in terms of -- we look at it in terms of an absolute range. So, I think, we're still in that same range we were in from a pre-pandemic, no different than we were in Q4, maybe just a little bit on the higher end. And so, we don't have a sales out to sales in reconciliation. I would say that, historically, when the velocity of the channel slows, we see an outsized impact as the distis moderate and manage their days on hand. So if they're selling over sales out of the channel that requires less inventory to support that, which means they're not going to make the same type of stocking orders. So it has an outsized impact on what we see from a sales end. So there's always a disconnect there based on, as you see the markets improve or decline. I think in Q2, that's amplified a bit by the improving lead times and their higher carrying costs. And I would just say, the opposite is true when the macro improves, we tend to see an accelerated recovery. But, again, that's not assumed in our full year guide.
Guy Hardwick:
So there is an assumption of destocking in Q2. So it suggests that underlying demand is better than your sales guidance you gave.
Nathan Winters:
That's right. As you would expect, if you have lower sales out of the channel that requires less inventory in the channel to support that business.
Guy Hardwick:
So Nathan, last question for me. Just what is your FX assumption? FX rate assumption for the full -- rest of the year?
Nathan Winters:
Yes, we take the spot market as we put the guide together. So sitting around whatever, just around $1.09 to $1.10 to the euro. .
Guy Hardwick:
Thank you.
Operator:
This concludes today's question-and-answer session. I would now like to turn the conference back over to Mr. Burns for any closing remarks.
Bill Burns:
Yes, I'd like to thank our partners, customers and employees for their support and dedication in this challenging in a certain environment. It's an honor to serve as CEO, and I'm excited about the opportunities ahead of us. Thank you. Have a great day.
Operator:
The conference has now concluded. Thank you for attending today's presentation. And you may now disconnect.
Operator:
Good day, and welcome to the Fourth Quarter 2022 Zebra Technologies Earnings Conference Call. All participants will be in a listen-only mode. [Operator Instructions] After today’s presentation there will be opportunity to ask questions. Please note, this event is being recorded. I would now like to turn the conference over to Mike Steele, Vice President, Investor Relations. Please come ahead.
Mike Steele:
Good morning, and welcome to Zebra's fourth quarter conference call. This presentation is being simulcast on our website at investors.zebra.com, and will be archived there for at least one year. Our forward-looking statements are based on current expectations and assumptions and are subject to risks and uncertainties. Actual results could differ materially due to factors discussed in our SEC filings. During this call, we will reference non-GAAP financial measures as we describe our business performance. You can find reconciliations at the end of this slide presentation and in today's earnings press release. Throughout this presentation, unless otherwise indicated, our references to sales growth are year-over-year on a constant currency basis and exclude results from recently acquired businesses for the 12 months following each acquisition. This presentation will include prepared remarks from Anders Gustafsson, our Chief Executive Officer; Bill Burns, our Chief Product and Solutions Officer; and Nathan Winters, our Chief Financial Officer. Anders will begin with our fourth quarter highlights and an update on the previously announced CEO transition. Then Nathan will provide additional detail on the Q4 results and discuss our 2023 outlook. Bill will conclude with progress made on advancing our Enterprise Asset Intelligence vision. Following the prepared remarks, Joe Heel, our Chief Revenue Officer, will join us as we take your questions. Now let's turn to Slide 4 as I hand it over to Anders.
Anders Gustafsson:
Thank you, Mike. Good morning, and thank you for joining us. It was a strong finish to a challenging year, with sales and profitability near the high end of our outlook. For the quarter, we realized sales growth of approximately 4%, an adjusted EBITDA margin of 22.5%, an 80-basis-point increase year-over-year. Non-GAAP diluted earnings per share of $4.75, a 5% increase from the prior year, and strong free cash flow. Our team recovered from distribution challenges in North America to drive record sales volumes, which more than offset softer sales in our EMEA region. From a solutions offering perspective, printing, data capture, tablets and RFID were bright spots, more than offsetting lower sales of mobile computers. Although we continue to see cautious spending behavior with certain large customers, demand has generally remained solid, with strength in small to midsized orders. We secured a number of exciting wins, helping to drive a strong year-end and momentum into 2023. These wins included a large postal customer in Asia who expects to improve productivity and efficiency by equipping 70,000 mail carriers with our mobile computing solutions. A British grocer expects to improve their shopper experience and drive store efficiencies by deploying 80,000 personal shopper devices. And the European-based auto manufacturer plans to enable process improvement and quality assurance along all stages of the production line with 30,000 Zebra mobile computers. From a profitability perspective, we expanded EBITDA margin and increased EPS by scaling operating expenses and drove our strongest cash flow quarter of the year. As you are aware, in December, we announced that Bill Burns will succeed me as CEO effective March 1. Bill is the ideal leader to continue to advance our strategy and has the full support of our Board and executive team. Throughout his career, Bill has maintained a strong focus on culture, talent and innovation. He has been a key member of Zebra's executive leadership team since joining us more than seven years ago to lead and integrate the enterprise business, which we had just acquired at the time. Since the announcement, Bill and I have been busy meeting with stakeholders discussing the transition and Zebra's bright future. I've also been taking this opportunity to thank our employees, suppliers and partners for their support and growth collaboration through the years as we transformed our business. I look forward to continuing to ensure a smooth transition as I assume the role of Executive Chair. I will now turn the call over to Nathan to review our Q4 financial results in more detail and discuss our 2023 outlook.
Nathan Winters:
Thank you, Anders. Let's start with the P&L on Slide 7. In Q4, net sales increased 2.5%, including the impact of currency and acquisitions, and 3.9% on an organic basis. Our Asset Intelligence and Tracking segment increased 13.5%, driven by double-digit growth in printing. Enterprise Visibility and Mobility segment sales were approximately flat, with mixed performance among our offerings. We realized particularly strong growth in data capture solutions, including RFID as well as rugged tablets. Mobile computing sales declined, primarily due to challenging prior year compares, particularly in EMEA. We also drove growth across services and software with strong service attach rates. Performance was mixed across our regions. North America sales increased 11%, helped by the recovery from supply chain challenges and strength in data capture and printing. EMEA sales declined 7%, primarily due to the 5-point impact of our suspension of sales into Russia in March as well as lower sales to large customers in Northern Europe. Asia-Pacific sales grew 3%, with strength in Japan and growth in China despite COVID challenges late in the quarter. And Latin America sales increased 7%, with strong growth in Brazil and Mexico. Adjusted gross margin decreased 10 basis points to 45.6% due to FX, offset by lower premium supply chain costs. Adjusted operating expenses were lower, improving by 100 basis points as a percent of sales, primarily due to lower incentive compensation and effective cost management. Fourth quarter adjusted EBITDA margin was 22.5%, an 80-basis-point increase driven by operating expense scaling. Non-GAAP earnings per diluted share was $4.75, a 4.6% year-over-year increase. Turning now to the balance sheet and cash flow highlights on Slide 8. In 2022, we generated $413 million of free cash flow. Although Q4 was strong, the full year was significantly lower than last year, primarily due to a higher use of working capital due to elevated inventory, higher incentive compensation payments given our exceptional 2021 performance, and $135 million of previously announced settlement payments, which are scheduled to conclude in Q1 of 2024. In 2022, we invested approximately $880 million in the Matrox Imaging acquisition to expand our machine vision solutions offering. We made $751 million of share repurchases and invested $12 million in venture investments. We ended the year at a comfortable 1.6 times net debt to adjusted EBITDA leverage ratio, and with more than $1.4 billion of capacity on our revolving credit facility. On Slide 9, we highlight premium supply chain costs, which have continued to improve from peak levels. The actions we have taken to redesign products, targeted price increases as well as improving freight rates and capacity have enabled us to reduce component purchases on the spot market and reduce the freight cost impact. Additionally, we have increased the volume of printer shipments on Ocean Premier, which will contribute to reduced freight costs through 2023. In Q4, we incurred premium supply chain costs of $25 million as compared to the prepandemic baseline, which was favorable to what we had anticipated in our prior outlook, and $38 million lower than the prior year. We are expecting these premium supply chain costs to steadily decline in 2023. Let's now turn to our outlook. Customer demand and our order pipeline remained healthy, yet we continue to see some softening of demand and elongated sales cycles that we referenced last quarter through the uncertain macro environment. We are taking a cautious approach to our sales outlook and expense management while working to rightsize our inventory levels. For the first quarter, our sales are expected to decline between 4% and 1% compared to the prior year. Our outlook assumes a 3-point negative impact from foreign currency changes and a 150-basis-point additive impact from recent acquisitions. This translates to expectations of negative 1% organic growth, which includes a 1-point headwind from sales into Russia last year. We anticipate Q1 adjusted EBITDA margin to be approximately 21%, driven by higher gross margins from improving supply chain costs despite significant FX headwinds. We expect premium supply chain costs to be approximately $20 million in Q1, a nearly $50 million year-over-year reduction. Non-GAAP diluted EPS is expected to be in the range of $3.70 to $4. For the full year 2023, we anticipate net sales to be in the range of a 3% decline and 1% growth. This outlook assumes a 50-basis-point net negative impact from foreign currency changes and acquisitions as FX headwinds moderate throughout the year. We anticipate full year adjusted EBITDA margin between 22% and 23%. We expect premium supply chain costs of approximately $50 million for the year, with continued improvement in product availability. We have also proactively managed operating expenses as evidenced by OpEx scaling in Q4 and recent targeted restructuring actions as we enter 2023, which enabled us to preserve strategic investments in the business. We expect our free cash flow to be at least $650 million for the year, which reflects the benefit of working down elevated inventory levels through the year, higher cash taxes and $180 million of previously announced settlement payments. Please reference additional modeling assumptions shown on Slide 10. Note that the cost of borrowing is expected to be approximately 5% to 6% this year, and our non-GAAP tax rate is expected to be approximately 19% due to the United Kingdom corporate tax rate increase. With that, I will turn the call to Bill to discuss how we are advancing our Enterprise Asset Intelligence vision.
Bill Burns:
Thank you, Nathan. Before I talk about the progress we are making on our vision, I'd like to take a moment to thank Anders for his exceptional leadership with Zebra over the last 15 years. Through disciplined organic investment and strategic acquisitions, he's led the transformation of Zebra. He sponsored an innovative and authentic culture that has received many awards recognizing Zebra as a great place to work. Also under his leadership, shareholder value creation has significantly exceeded broader market benchmarks. I'm excited to build upon Anders legacy by continuing to advance our Enterprise Asset Intelligence vision. Slide 12 illustrates how we digitize and automate the front line of business by leveraging our industry-leading portfolio of products, software and services. By transforming workflows with our proven solutions that generate an attractive return on investment, Zebra's customers can effectively address their increasingly complex operational challenges. Our innovative solutions empower the workforce to do their jobs more effectively by navigating constant change in a near real time, utilizing insights driven by our advanced software capabilities such as prescriptive analytics and intelligent automation. As I focus on moving Zebra forward, we will collaborate closely with customers and partners to continue to elevate Zebra as a premier solutions provider and work to attract, develop and retain top global talent to drive innovation. Slide 13 summarizes our served market opportunities and long-term growth profile. The fundamental drivers of our business remain intact. Mega trends, including the on-demand economy, asset visibility, mobility and cloud computing and intelligent automation, provides secular tailwinds for our business. I am proud of the progress we're making in elevating our strategic relationship with our customers. We continue to extend our leadership position in our core business and are gaining traction in adjacent and expansion markets, which have higher growth profiles. Anders and Nathan highlighted RFID as a bright spot, where we have a comprehensive solutions offering for a wide range of use cases. Our momentum continues as we were just awarded a record RFID win last week. Another highlight is our market share gains in rugged tablets as a result of our focused investment. Overall, I believe we're well positioned to deliver 5% to 7% organic growth over a cycle, with an increasing attractive margin profile as we drive continued traction across our core, adjacent and expansion markets. Now we turn to Slide 14. Businesses partnered with Zebra to optimize their end-to-end workflows as they strive to meet an increasing demands of consumers across a variety of vertical end markets. As you can see on the slide, we address a wide range of workflows and use cases across retail and e-commerce, transportation logistics, manufacturing, health care and other markets. Anders highlighted a few recent wins across these markets. The breadth of business challenges we are addressing has been expanding through our investment in new offerings and markets, enabling us to further penetrate customer accounts. For example, leveraging our existing relationships enabled us to secure autonomous mobile robot and machine vision wins with our customers in manufacturing and warehouse use cases. We see a tremendous opportunity to continue to elevate and grow our customer relationships through our expanded solutions offerings. On Slide 15, we highlight how Zebra was able to showcase how our solutions positively impact retail store operations to more than 1,300 customers at the National Retail Federation's trade show last month. At the event, we brought the modern store concept to life by demonstrating how our portfolio of solutions empower retailers to better engage associates, optimize inventory and elevate the customer experience. Our booth featured representatives from 2 prominent retailers who share how our solutions have improved their operational challenges. [Although some] improvement has realized the synergies of combining Zebra's mobile printers, mobile computers and our workflow optimization software solutions that improve the customer experience, increase efficiency and reduce friction in their workflows. Zebra's solutions have resulted in increased customer satisfaction by improving inventory accuracy and streamlining the buy online, pickup in store experience as well as over 1 million hours of annualized labor savings and reduced label waste. Vera Bradly has improved associate engagement and retention by prioritizing workloads through our task and workforce management software solutions. By leveraging Zebra's mobile devices and software solutions, they can now align the right task to the right associate in real time, and increased employee satisfaction by reducing friction in scheduling. Additionally, insights in our software solutions elevate the customers' experience for Vera Bradley by empowering frontline associates with better information, including visibility of product inventory and pricing. In closing, I look forward to working with our team to advance our Enterprise Asset Intelligence vision by fostering an innovation -- innovative culture, collaborating with our customers and partners and delivering profitable growth across our core adjacent expansion markets. Now I'll hand it back to Mike.
Mike Steele:
Thanks, Bill. We'll now open the call to Q&A. We ask that you limit yourself to 1 question and 1 follow-up so that we can get to as many of you as possible.
Operator:
[Operator Instructions] Today's first question comes from Damian Karas with UBS. Please go ahead.
Damian Karas:
So my first question is related to your sales outlook. And in particular, we've heard some of your competitors and even one of your major distribution partners recently talking about inventory channel destocking taking place. I'm just curious if you guys are seeing the negative impact from that at all? And to what extent that's factored into your guidance for the year?
Anders Gustafsson:
Yes. Starting on the channel inventory side, our -- the global channel inventory levels are healthy for us, and we see solid sell-through signals and -- particularly, that's true for our run rate business. Inventory levels have rebounded in 2022 for our -- in our channel. But you've got to remember that, at the end of 2021, the industry was going through some very substantial supply chain constraints and the channel was nearly stocked out. So in 2022, that rebounded to some degree, but more back to normal levels. But inventory levels, in absolute dollar terms in our channel compared to, say, pre-pandemic is up. But if you normalize that around days on hand inventory, which is how we really measure the health of the inventory in the channel, that is actually about only up by a couple of days compared to prepandemic.
Damian Karas:
And then switching gears to the margin trajectory here. If we kind of look at the low end of that adjusted EBITDA guidance, it doesn't suggest much improvement, especially when you kind of look at the notable step down you guys are expecting in the premium supply chain cost. So I was wondering if you could maybe just give a sense on how you're thinking about that margin guidance range? And as it relates to the $50 million premium costs, are you basically assuming that, that's more or less eliminated by the third quarter?
Nathan Winters:
So David, this is Nathan. If you look at our guide for the year, an EBITDA of 22% to 23%, it's a point higher than we were in 2022. And as you mentioned, the primary driver is the supply chain improvements, which is about 2 points of improvement, but that's being offset by 1 point of FX for the year, particularly here in the first half on the comps from where the FX -- the rate was a year ago in the euro. We also have pricing actions we've taken throughout the year that are flowing through, and that's largely offsetting material labor costs predicted for the year. So that's -- that's how to frame it. We're definitely seeing the flow-through from the improvement in premium supply chain costs and lower freight rates, but FX is the real headwind that's offsetting it.
Operator:
Thank you. And our next question today comes from Jim Rashidi at Needham & Company. Please go ahead.
Jim Ricchiuti:
I wonder if you could provide us with your general outlook for the projects business in '23. Are you seeing any changes? You've expressed some caution that you're seeing from some customers. But what's your outlook for that part of the business?
Bill Burns:
Yes, Joe, I'd say -- this is Bill. I'd say overall that, from a macro environment, we're seeing really mixed signals. As you said, we're seeing, on one hand, really elongated sales cycles and some softening of demand, especially from some select large customers. That's resulting in some delays in pushouts. We saw that in first quarter -- sorry, fourth quarter, and it's reflected in our first quarter and 2023 outlook. On the other hand, we're really seeing that we've got strong backlog and the pipeline is healthy for projects for 2023. Our run rate sales in fourth quarter were strong, and we're continuing to see that in Q1. And as we just talked about, our global -- just the inventory levels are healthy. So it's really mixed signals out there that's keeping us cautious overall. And I think that our view of that is that we're going to continue to monitor the environment in 2023. We're going to take an agile approach to really managing expenses and focus on profit margin expansion and -- but at the same time, really preserving the strategic investments we're making throughout the year. So I think, overall, we're highly confident in our solutions offering and our ability to continue to take share in 2023, but it just makes sense for us to be cautious given the macro uncertainty that's out there today.
Joe Heel:
Jim, this is Joe Heel. Maybe 1 or 2 additional data points on this. As we entered the year, our pipeline of large projects was about the same as it was the year before. So quite strong, and we're quite satisfied with how solid that pipeline of large deals was. When we are talking about caution and softness, I would say it's sort of the best possible thing you can hope for if you're in sales, which is, customers are keeping the projects. In some cases, they are delaying the start time at them. In some cases, they are rolling them out over a longer period of time. But I would say those are few and far between at this point, and that's really the nature of what's driving some caution on our front.
Jim Ricchiuti:
The follow-up question I have is just as you went through Q4 and thus far this year, have you seen any changes in demand, meaningful changes, either in some of your major geographic regions or major market verticals?
Joe Heel:
Yes. I can also speak to that. I think we have a few anomalies that you're aware of, right? You know about our exit from Russia prior year. So that revenue is obviously not there. You probably expected that, in the Chinese market, we would have less revenue this quarter than we had in the quarter -- same quarter prior year because of the COVID situation. By the way, that is very quickly recovering. We're seeing a quick recovery of that. So those are perhaps some of the changes. But other than that, I couldn't say that there's a major shift in region or vertical makeup of our revenue structure.
Operator:
And our next question today comes from Paul Chung at JP Morgan. Please go ahead.
Paul Chung:
So just on the EBITDA margin guide up this year, can you expand on kind of the gross margin versus OpEx dynamic and driving that outlook? Freight's coming down materially, but just want to get a sense for gross margin expansion expected throughout the year, with 1Q most likely be in the trough? And then I have a follow-up.
Nathan Winters:
Yes. So Paul, if you look at the full year guide on EBITDA, I mean both the supply chain improvements and FX will flow through from a margin perspective. So I think we expect margin to -- gross margin to increase throughout the year because of those two dynamics. I think from an OpEx scaling, we'd say roughly flat to in line with prior year just as we work through some of the increasing compensation and incentive compensation year-on-year. But again, I think, largely, the benefit in EBITDA would flow through mostly in gross margin.
Paul Chung:
And then just on the RFID opportunity, how large is the contribution to the business today? I mean, you guys have been in the market for a long time. So where are you seeing accelerating growth, and some use cases across retail and other verticals?
Bill Burns:
Yes, I would say that -- this is Bill, Paul. The low single digits is the size we think about. We're excited about the RFID opportunity. As we mentioned in the remarks that we've just won our largest RFID opportunity ever really in the T&L space. And we've seen RFID move from just really retail into retail supply chain, now into the broader supply chain and opportunities within transportation logistics, which is really around parcel and others that create really an opportunity of a wider served use cases. And in retail, we're seeing large retailers mandate the tagging of items within retail. We're seeing new opportunities there around loss prevention. As I mentioned, T&L opportunities, we're seeing quick-serve restaurants deploy RFID. In the NFL, we're doing both active and passive RFID. So we just renewed the contract there within -- in our relationship within the NFL. So we're excited about the RFID market. We've got the broadest and deepest set of RFID solutions today in the market, ranging and covering all those use cases I talked about. So the expansion of the use cases beyond retail is what's exciting to us, and we've got the portfolio really to go address it and we're excited about it.
Joe Heel:
Let me add one other thing, Paul, to that, which is, I think tipping points in the RFID market have been claimed several times in history, and I don't think we want to say that today, but there are some very exciting developments in this market that we're certainly bullish on. One of them is, last year, one of our largest retailers announced that they were converting significant portions of their operation to RFID. And the win that Bill mentioned earlier in his remarks that we just -- which was a record RFID deal, the largest in certainly our business and we believe in the industry, is in T&L. And so with two large retailer and a large T&L company adopting RFID, what this will do, we think, is that it will drive economies of scale in the market and also be a lighthouse for other competitors in these segments to adopt this technology, which provides significant improvements in throughput time and productivity, in addition to the economies of scale that delivers for the broader market. So we're pretty excited about this and foresee some strong growth for it.
Operator:
And our next question today comes from Keith Housum with Northcoast Research. Please go ahead.
Keith Housum:
Joe, just unpacking some of the guidance a little bit. When you're seeing deals that are being delayed or kind of spread out, perhaps can you give us a little bit of color about the momentum or the motivation that the companies have in doing so? Is it business specific issues? Are they worried about the economy, perhaps a little bit of guidance there.
Joe Heel:
Yes. Keith, this is Joe Heel again. What we're hearing from those customers is mostly that they are looking to adapt their spending to their budgets. And if we think about retailers, which probably make up a meaningful portion of some of those situations where we're seeing that, they are adapting their budgets to what they see as demand in for their business. And as they're doing that, they're asking to spread -- they still need our technology. I think that's the important piece that we see and why we're seeing a push out or maybe a delay in the deployment schedule. So they're trying to fit it in because they know they need this technology, but they're trying to adapt when they're spending the money to when they think it will be available in their business. I think that's the best description.
Keith Housum:
And Bill, just trying to unpack a little bit more about the supply chain issues as my follow-up here. Do you guys see still the middle of the year when supply chain issues really become alleviated and you're back to prepandemic levels?
Bill Burns:
Yes. I think that -- I mean, from an availability perspective, I think we're pretty much there. I mean we're seeing components move into reasonable, much more reasonable lead times, not all, but many. The majority of our items have come back to normal delivery time frames overall. So I think that we feel good about our supply chain and the recovery of that, really almost the majority of almost everything really in first quarter is what I say, from our supply chain perspective.
Nathan Winters:
Yes. Keith, the only thing -- this is Nathan. I'd add is, it's obviously a dynamic environment, and we're monitoring it in terms of events and shutdowns and things like that, that could disrupt that. And I'd also say it's also relative. If you look at -- our freight rates is a great example. It's meaningfully better than where they were a year ago or even 6 months ago, but still we're still paying 2 times to 3 times what we pay prepandemic. So I think it's also relative in terms of where we were historically to where we've been a year ago in terms of how we feel about the overall supply chain.
Operator:
And our next question today comes from Meta Marshall with Morgan Stanley. Please go ahead.
Meta Marshall:
Just a couple of questions for me. One, you mentioned longer deal cycles, but I guess I was just wondering, is there any change to kind of the deal sizing that they're putting together of maybe looking at some lower-cost SKUs or outfitting kind of fewer reps? Just any change to kind of the overall deal size that's worth noting? And then maybe, second, now that you've had Matrox just a couple of quarters, you did mention some kind of machine vision type wins. Just wondering kind of where you're seeing -- where you are on that integration where you see kind of the best opportunities going forward there?
Joe Heel:
Meta, Joe Heel here. In terms of the longer -- in terms of the nature of these longer deal cycles, generally, we have not seen downsizing of deals or down tiering of devices. I could think of maybe 1 or 2 instances. It's more what I was describing earlier to Keith where the deal is being elongated in terms of either the deployment schedule over instead of taking it all in Q1, they're going to take it over 3 quarters for the rest of the year, or they might say, I don't want to take it in Q1, I want to take it in Q2. That's the most common one. Downsizing, I would say not so much, right? We're not seeing that as much.
Mike Steele:
Yes. From a Matrox perspective, I can take that, Joe. I think, overall, we're encouraged certainly by the progress of Matrox. It performed well in 2022 with actually a record year. the integration is moving as planned. As kind of a quick reminder, the Matrox is really complementary to our organic investment that we made in the fixed industrial scanning and smart camera market. It really brought to us the breadth and depth of the portfolio that our partners were encouraging us to have in that marketplace. So it brought vision controllers and Frank grabbers and 3D sensors along with a portfolio of software solutions and a software library to meet many use cases in that marketplace overall. So I'd say we're happy with the progress so far. It's -- there's lots of opportunities for us out there in machine vision across manufacturing, and transportation logistics is the primary markets that we're focused on and things are going well so far.
Operator:
And our next question today comes from Guy Hardwick at Credit Suisse. Please go ahead.
Guy Hardwick:
Particularly as it pertains to your Q1 guidance, can you give us some sort of trends as to the difference between Zebra sales into the channel and then the distributor sales out of the channel, and maybe also how that differs from direct business?
Nathan Winters:
So maybe just to frame the Q1 guide of minus 4% to minus 1%, again, as we mentioned before, we have, again, backlog and pipeline to support the outlook. We've actually had a solid start to the quarter, both in shipments into the channel as well as we're seeing nice momentum from a sales out, particularly on the run rate business. We're also realizing some nice price realization, which is about 1 point of benefit in the quarter. So I'd say, early on, again, seeing nice momentum both from a sales in and sales out. I'd say the -- but the guide also reflects, as we've talked about before, more the uncertainty in the environment and that cautious behavior, particularly as a lot of our customers are finalizing their capital budgets for the year. And the other thing important to note is that Q1 takes the full effect of the Russia headwind for the year, which is about 1 point for the first quarter. So I would say, no meaningful difference between what we're seeing within our own activity with the channel as well as from a sales out perspective, that's noteworthy.
Guy Hardwick:
Just to follow up. Is it correct that the gross margin benefit from supply chain, declining supply chain headwinds should be most significant in Q1?
Nathan Winters:
From a year-on-year perspective, if you look at the EBITDA guide of approximately 21%, the supply chain benefit or the premium supply chain benefit is about 3 points, but that's offset by 2 points of FX. So that's -- those are the kind of main drivers from a year-on-year. But yes, you're right. From a year-on-year perspective, Q1 last year was about the peak in terms of premium supply chain costs.
Operator:
And our next question today comes from Rob Mason at Baird. Please go ahead.
Rob Mason:
I just wanted to circle back again to your commentary around the run rate business. Several times you've commented on healthy sales there, sell out. I'm just curious, how much visibility do you have into the bookings trends in that part of the business? And is it seeing any of the elongated deal cycles or any sense of that?
Joe Heel:
Joe Heel, here. The run rate has been very strong, I would say, for Q4, in particular, and we're seeing that continue into Q1. We -- in terms of visibility, this is the type of business where people obviously don't book big deals with us. They go to distributors and buy what they have on their shelf. So the visibility is typically based on our conversations with distributors and what they're telling us, they're seeing as their order intake. And so it's much less of a visibility. But what we have so far, even in the first weeks of this quarter, has been very strong. So we've been pleasantly surprised, in particular, for printing and scanning, which were areas of our business that we didn't have as much stock over the course of the last year. And as a result, we're very pleased to see that, that run rate in printing and scanning in particular, is so resilient, right, that customers are staying loyal to us and continuing to buy again from the distributors.
Anders Gustafsson:
Maybe there's two further points on that. One will be that we don't necessarily have the same visibility into each and in every deal, but this is one where you have a large number of orders, so you get kind of a more statistical confidence from that. And if you look at historically, our run rate business tends to be more of a longer cycle business for us. If we have a strong quarter, it tends not to be kind of one strong quarter and then it drops down. It tends to be that we have four to six quarters of strength in those -- in that cycle. So it's followed by maybe one or two quarters of a little softer demand. So we would expect this to continue for a few more quarters.
Rob Mason:
Understood. Understood. And then I wanted to go back to your geographic commentary. I think when you mentioned Asia, you called out Japan was strong. I think, historically, Japan has not necessarily been a large market for you. Could you just outline maybe what you're seeing in Japan, what your expectations might be there? If anything is changing on that front?
Anders Gustafsson:
First, we're very pleased with the performance of the quarter. We had record sales. We came in above the high end of our outlook. We executed very well, I think, and recovered from the distribution network challenges that we had in Q3, and we drove double-digit sales in North America. We talked earlier about the strength we've seen in kind of run rate business, and we see that certainly in small and midsized customers. And we had particularly strong growth from a solutions perspective with print, data capture, RFID, tablets, but partially offset by lower mobile computing sales in Europe, due in part to the exit from Russia in Q1 of last year. Now Asia-Pac was -- had a good performance, particularly when you consider COVID in China. We have very broad-based growth, and we saw nice growth in China, Australia and New Zealand. But Japan, as you mentioned, is kind of the standout here. They have -- we had exceptional growth in Japan. We have invested in driving penetration in the Japanese market over the last several years, both from a go-to-market perspective, but also from a product perspective. And this large postal carrier win that we mentioned is kind of the latest evidence of that. So we now have a very strong position in Japan in mobile computing, which is one of the largest markets in the world that we really didn't have much of a presence before.
Joe Heel:
And I'll add one thing to that. So Japan is the third largest market that we operate in. And it's one, as you say correctly, where our share in the past had been relatively low. But two important things have changed that I think have given us some really good momentum here. Andrew has mentioned it. The first thing that's changed is that the market has begun to embrace Android. And this may seem like it's out of pace, and it is much later than many other markets in the world that, that market has made the mobile computing shift from Windows to Android, and that has given us a big opportunity, right? Because many of the local Japanese competitors, who have dominated that market, have not been as quick with Android as we have, and that has given us an opportunity, and that's a great example is this postal carrier deal that Anders mentioned. That's what we did. The second thing that we've done is, we have shifted our go-to-market strategy to focus more heavily on partners. And so we're working with some of the largest systems integrators now in the Japanese market. That's how we won this the postal carrier deal. That's how we've won several other large deals, in particular, in retail around mobile computing. And the combination of those two are really giving us some momentum we hadn't seen in any of the years before.
Operator:
And our next question today comes from Brian Drab at William Blair. Please go ahead.
Brian Drab:
I was just wondering if you could talk a little bit more about what you're seeing in the different verticals? I'm not sure you've really sell that out this morning in terms of manufacturing, retail, transportation, logistics, health care. I assume you want to give expected growth rates for those verticals in 2023, but if you could even give ranges or rank order where you're expecting the most strength or the weakest performance?
Anders Gustafsson:
That can be a long answer. So I'll give you -- start a little bit high, and then we can pick up a couple of the verticals maybe here, but across all our verticals, as I said, we are seeing very strong secular trends to digitize and automate workflows and empower frontline workers in a much more labor-constrained environment. And these trends continue to drive an increased need for our type of solutions across a wide range of vertical end markets. You specifically mentioned manufacturing. We had a very strong performance in Q4 in manufacturing. We had a number of very significant wins that we were very proud of. We are mentioned the one in the automotive side in my prepared remarks. There are some attractive trends in manufacturing that are helping to drive our business here. One is around the business must invest in traceability tools to create more sustainable supply chains. Another one is around industrial automation investment trends in productivity and visibility. And those present opportunities for our solutions, including machine vision and our autonomous mobile robots or Fetch solutions. We've certainly seen very strong traction with machine vision in manufacturing and have some attractive early wins here. We are very excited about what we -- what and our Adaptive vision acquisitions can bring to our customers and partners here. I can dig into other verticals also, but see if you have any other questions here.
Brian Drab:
Well, I mean I was just wondering if you could comment, even just briefly or just a bullet point on each one, transportation logistics, up or down in 2023, health care up or down, retail up or down, just directionally even, and anything on all of the four major verticals you play in?
Anders Gustafsson:
I think that we probably will leave kind of the outlook around the overall corporate level. But maybe I'll just say that for -- in retail, in 2022, we had approximately flat sales in retail vertical with some very broad-based growth that offset the pullback of one very large customers. So you can see the strong momentum we have across the industry where we could offset a very large customer pulling back in a pretty big way. So the diversification we have across all of these verticals is definitely helping us to mitigate kind of volatility and drive more consistent results.
Operator:
And our next question comes from Tommy Moll of Stephens. Please go ahead.
Thomas Moll :
I wanted to start on the revenue outlook you've provided for 2023, which you've described as embedding a cautious approach. When you use that word cautious, are you primarily referring to some of the spending patterns among the large customers that you referenced? Or is this more a philosophical adjustment you've made where you look at your opportunities and maybe you discount the probability of conversion on some of these deals higher than you typically would just given the macro uncertainty?
Nathan Winters:
Tommy, this is Nathan. I think, as you look at the full year guide, which is about, from an organic perspective, slightly down at the midpoint, as you mentioned before, I think it's a combination of the two, right, both kind of cautious in the overall assumptions due to the macro environment and how that's going to play out through the rest of the year as well as to your other point of how we kind of look at each -- look at some of those large opportunities and probability weight those for the year. And we think, we believe the range we provided is given that overall uncertainty.
Bill Burns:
Yes, I'd just add that I think we feel good about our business. I think this is really all about macro uncertainty. I mean I think we think that we're going to continue to take share in 2023. That's how we see it. We're the leader across the core markets we serve. We've got attractive opportunities across the adjacencies and the expansion business we've invested in. So I think we feel good about our business. I think the uncertainty really is around what's happening around macro, and we're clearly seeing some of that come through in our results in Q4 and our guide for Q1 and '23.
Thomas Moll :
And if the macro were to deteriorate, could you rank order or maybe just identify one or two of the key verticals where you would expect to see that pressure first versus maybe some of the verticals where you would expect more a secular growth trend through the year? Is that possible?
Bill Burns:
I'm not sure we'd see it as separate verticals. What I'd say is that the across the diversification of our solutions and our verticals actually give us kind of resiliency in a downturn, which would dampen some of the cyclicality. So I think this diverse solutions based that we have in product portfolio and the new investments we're making is dampen cyclicality across that customer base. So I'm not sure we'd see it as one worse than the other. I mean, Joe may want to add to it. But I think that we think overall that we're going to take a disciplined approach to OpEx during the year and focus our investments. I think that, from that perspective, I don't think we see one vertical over another.
Anders Gustafsson:
You could think of maybe as health care as one that will be more resilient. I think the economic cycles will probably not impact health care as much. So it's been our fastest-growing vertical over quite a while, and we would expect that to continue to do well. more irrespective of the economic outlook.
Operator:
And ladies and gentlemen, this concludes our question-and-answer session. I'd like to turn the conference back over to Mr. Gustafsson for any closing remarks.
Anders Gustafsson:
So as I wrap up my 62nd earnings call, I would like to again thank our partners, customers and employees for their contributions in transforming Zebra. I am proud of the progress we have made together and believe we will continue to prosper with Bill as our next CEO. I also want to thank our analysts and investors for your continued support of Zebra. Although this will be my last earnings call, I look forward to ensuring a smooth leadership transition and starting my new role as Executive Chair, while continuing to support Bill and Zebra's ongoing success. Have a great day, everyone.
Operator:
Thank you. Ladies and gentlemen, this concludes today's conference call. We thank you all for attending today's presentation. You may now disconnect your lines, and have a wonderful day.
Operator:
Good day, and welcome to the Third Quarter 2022 Zebra Technologies Earnings Conference Call. All participants will be in a listen-only mode. [Operator Instructions] Please note this that is being recorded. I'd now like to turn the conference over to Mike Steele, Vice President of Investor Relations. Please go ahead.
Mike Steele:
Good morning, and welcome to Zebra's third quarter conference call. This presentation is being simulcast on our website at investors.zebra.com and will be archived there for at least one year. Our forward-looking statements are based on current expectations and assumptions and are subject to risks and uncertainties. Actual results could differ materially due to factors discussed in our SEC filings. During this call, we will reference non-GAAP financial measures as we describe our business performance. You can find reconciliations at the end of this slide presentation and in today's earnings press release. Throughout this presentation, unless otherwise indicated, our references to sales growth are year-over-year on a constant currency basis and exclude results from recently acquired businesses for the 12 months following each acquisition. This presentation will include prepared remarks from Anders Gustafsson, our Chief Executive Officer; and Nathan Winters, our Chief Financial Officer. Anders will begin with our third quarter results. Then Nathan will provide additional detail on the financials and discuss our fourth quarter outlook. Anders will conclude with progress made on advancing our Enterprise Asset Intelligence Vision. Following the prepared remarks, Joe Heel, our Chief Revenue Officer, will join us as we take your questions. Now let's turn to Slide 4 as I hand it over to Anders.
Anders Gustafsson:
Thank you, Mike. Good morning, everyone, and thank you for joining us. For the quarter, we realized a sales decline of 3%, and adjusted EBITDA margin of 21.1%, a 60 basis point decrease; and non-GAAP diluted earnings per share of $4.12, a 9% decrease from the prior year. We were unable to fulfill all orders due to supply chain challenges related to persistent component shortages for certain products as well as disruption in the transition to our new North American distribution center in the Chicago area. These challenges led to lower throughput than planned late in the quarter. This, along with orders from some large customers being deferred contributed to the lower-than-expected results. In North America and EMEA, cycling two prior year large mobile computing deployments and suspension of sales in Russia resulted in the sales declines. Our Asia Pacific and Latin America regions were bright spots in the quarter with double-digit sales growth. Globally, we realized sales growth with our small and medium-sized customers, which was more than offset by a decline from our large customers. From a solutions offering perspective, we drove growth across data capture, printing, supplies, services and software. These helped to partially offset the sales decline in mobile computing. We expanded gross margin over the prior year, despite significant FX pressure, yet EBITDA margin contracted and EPS declined due to the deleveraging of operating expenses from the sales decline. We have initiated meaningful actions to address the supply chain challenges, which was the primary driver for our results. These include, organizational changes and the reallocation of resources to drive improved focus and execution in our supply chain, initiating specific actions with our supply chain partners to improve operations and extending the planned transition of our North America distribution center to mitigate execution risk. Customer demand and our order pipeline generally remains healthy, yet has slowed since late Q3. Given the macroeconomic uncertainty, we see elongated sales cycles and certain projects being deferred. As a result, we are taking a cautious approach to our Q4 sales outlook and expense management while working to rightsize our working capital levels in the coming quarters to improve free cash flow conversion. At the same time, we continue to prudently invest in initiatives that advance our solutions offerings. With that, I will now turn the call over to Nathan to review our Q3 financial results in more detail and discuss our fourth quarter outlook.
Nathan Winters:
Thank you, Anders. Let's start with the P&L on Slide 6. In Q3, adjusted net sales declined 4%, including the impact of currency and acquisitions and down 3.2% on an organic basis, primarily due to supply chain challenges and lower sales to large customers. Our Asset Intelligence and Tracking segment increased 12.4%, driven by double-digit growth in both printing and supplies as product availability has continued to generally improve. Enterprise Visibility & Mobility segment sales declined 8.8% due to supply chain bottlenecks, including component shortages. We realized particularly strong growth in data capture solutions, including RFID and as well as rugged tablets. We also drove growth across services and software with strong service attach rates and attractive software offerings. Performance was mixed across our regions. Asia Pacific sales grew 20% with broad-based strength across the region, including China. Latin America sales increased 10% with exceptional growth in Mexico. And in North America and EMEA, sales decreased 9% and 2%, respectively, due to the supply chain challenges, lower sales to large customers and the suspension of sales in Russia. Adjusted gross margin increased 80 basis points to 45.8% and due to favorable business mix and lower premium supply chain costs, partially offset by unfavorable FX. Adjusted operating expenses increased due to acquisitions and delevered by 60 basis points due to the sales decline. Third quarter adjusted EBITDA margin was 21.1%, a 60 basis point decrease from the prior year period due to expense deleveraging on lower sales. Non-GAAP earnings per diluted share was $4.12, a 9.5% year-over-year decrease. Turning now to the balance sheet and cash flow highlights on Slide 7. For the first nine months of 2022, we generated $170 million of free cash flow, which was significantly lower than last year, primarily due to a higher use of working capital due to elevated inventory and sales volume shifting to later in the quarter. Higher incentive compensation payments given our exceptional 2021 performance and $90 million of previously announced settlement payments. We made $50 million of share repurchases and invested $6 million in venture investments in the third quarter. We ended the quarter at a comfortable 1.7 times net debt to adjusted EBITDA leverage ratio and with more than $1.2 billion of capacity on our revolving credit facility. On Slide 8, we highlight that premium supply chain costs have improved from peak levels. The actions we have taken to redesign products, targeted price increases as well as the improving freight capacity have enabled us to reduce purchases on the spot market and reduce the freight cost impact. We are on plan to move printer shipments to ocean from air late this year and into early 2023. For the full year 2022, we now expect approximately $190 million of premium supply chain costs over pre-pandemic 2019 levels, a $10 million reduction from our prior outlook. In Q3, we incurred premium supply chain costs of $30 million as compared to the pre-pandemic baseline, which was favorable to what we had anticipated in our prior outlook. In total, Q3 transitory items had a combined favorable gross margin impact of $14 million year-over-year. And in Q4 are expected to be approximately $35 million, which is a nearly $30 million reduction year-on-year. Let's now turn to our outlook. Q4 sales are expected to be approximately flat from the prior year period, with a range of negative 2% to positive 1% growth. As compared to our prior outlook, the lower sales growth is driven by softening demand, continued supply chain challenges and currency headwinds. We are confident in this guide given our relatively strong order backlog, improved quarter-to-date shipment activity and actions taken to stabilize North American distribution. We estimate a two-point additive impact from recently acquired businesses and a four-point negative impact from foreign currency changes. As a reminder, approximately 25% of our global sales are denominated in euros. We anticipate Q4 adjusted EBITDA margin to be between 22% and 23%, which is an increase from both the prior year and the prior quarter. Given our tempered view of the demand environment, we are taking a conservative approach to managing operating expenses while preserving strategic growth investments. Non-GAAP diluted EPS is expected to be in the range of $4.50 to $4.80. We now expect our free cash flow to be at least $400 million for the year, which we have significantly reduced from our prior outlook due to lower profits and elevated inventory levels that we will be working down into 2023 as we rationalize safety stock and execute on our North America distribution transition. Sales seasonality has improved to more normalized levels in Q4, which should drive the peak cash flow quarter for 2022. Please reference additional modeling assumptions shown on Slide 9. With that, I will turn the call back to Anders to discuss how we are advancing our Enterprise Asset Intelligence vision with our customers.
Anders Gustafsson:
Thank you, Nathan. The long-term fundamental drivers of our business remain strong. Slide 11 illustrates how we digitize and automate the front line of business by leveraging our industry-leading portfolio of products, software and services. By transforming workflows with our proven solutions, Zebra's customers can effectively address their complex operational challenges, which have been magnified through the pandemic. This value proposition resonates with customers in any macroeconomic environment as it improves productivity and inventory accuracy among an extensive list of other operational benefits. As we have expanded our portfolio with compelling solutions, we have elevated our strategic position with our customers. Our trusted relationships with our partners across the globe augment our capabilities, enabling us to serve more customers worldwide. Our new fixed industrial scanning and machine vision solutions resonated well with customers and partners at recent trade shows in Stuttgart, Germany and Boston, Massachusetts. Our booths featured advanced optical character recognition supported by deep learning capabilities gained through our 2021 Adaptive Vision acquisition. Our comprehensive offering has put us in a strong competitive position. Now turning to Slide 12. Businesses partner with Zebra to optimize their end-to-end workflows as they strive to meet the increasing demands of consumers. Zebra solutions continue to represent a necessary investment, and I would like to highlight several recent key wins across our end markets A large North American retailer recently selected Zebra's TC52 mobile computers for their stable network connection, durability and camera performance. This customer maximizes value from Zebra solutions by combining our mobile computers with our Reflexis workforce and task management, Zebra Prescriptive Analytics and Intuit software. This combination enables the retailer to improve inventory accuracy and the omni-channel shopping experience for their customers. A North American-based fast food chain has chosen Zebra's handheld RFID solution to enhance inventory management. This solution will enable each restaurant to reap the benefits of a more digitized supply chain by streamlining the process to track and trace inventory from its suppliers to the restaurant. Adoption of this technology will assist the customer to comply with the Food Safety Modernization Act. A transportation company in Europe has begun rolling out approximately 20,000 mobile tablets to streamline their vehicle rental process. Zebra's exceptional service and integrated product offerings displaced a competitor and will enable associates to complete vehicle workarounds inspections in the reservation process more efficiently. The convenience store chain in Latin America is expanding their use of Zebra solutions from the distribution center to the front of store with more than 50,000 Zebra mobile computers, printers and tablets. Deployment of these Zebra solutions is expected to significantly increase productivity, inventory accuracy and improve shopper satisfaction. Zebra's Mobility DNA software, which enables intuitive device management and our compelling customer value proposition were key differentiators in this competitive win. Apparel manufacturer, BMC, recently selected Zebra's autonomous mobile robots and fixed industrial scanners for their new 50,000 square foot North American facility. Zebra collaborated with a major partner to develop a solution that would enable a flexible workflow and enhanced visibility along each step of the production line. By combining our autonomous mobile robots and fixed industrial scanners, BMC will realize powerful synergies with scanners tracking each step of production in directing the robots along the workflow. The robots streamline associates movements, enabling faster fulfillment. This flexible and scalable solution was preferred to a traditional fixed conveyance system because it saves a vital warehouse space and adjusts to demand. Additionally, we recently secured a large win with a major European retailer who selected Zebra's fixed industrial scanners to significantly reduce scan time, increasing throughput at several thousand packing stations, resulting in a faster than one-year payback on investment. Zebra's collaboration with the customer and a valued partner was integral to this competitive win. As we turn to Slide 13, I want to reiterate that the actions we have taken to address our challenges with North American distribution, elevated inventory levels and increased macroeconomic headwinds. We have executed key organizational changes and have initiated specific actions with our supply chain partners to stabilize operations and reallocate resources to address immediate challenges. We are also taking decisive steps to rationalize inventory while maintaining optimal levels of strategic components. Additionally, we are taking prudent cost actions as we realized softening demand and implementing additional pricing actions to address FX and inflation. In closing, we continue to be very optimistic about the prospects and opportunities for our business. We have the broadest portfolio of tailored solutions to enable our customers to improve their operations in any environment. The global labor deficit and on-demand economy have escalated the need for enterprises to digitize and automate their operations with our solutions. Now I will hand the call back over to Mike.
Mike Steele:
Thanks, Anders. We'll now open the call to Q&A. We ask that you limit yourself to one question and one follow-up, so that we can get to as many of you as possible.
Operator:
We will now begin the question-and-answer session. [Operator Instructions] Our first question will come from Tommy Moll with Stephens. You may now go ahead.
Tommy Moll:
Good morning and thanks for taking my question.
Anders Gustafsson:
Good morning, Tommy.
Tommy Moll:
Anders, I wanted to start on the comments you made regarding some deferred projects from large North American customers. Any context you can share there on end market type of project visibility to picking back up on some of this work going forward would be much appreciated. And as a related point, would you say that these projects are all the majority of or a smaller part of the demand softening that you called out late Q3. I'm sure it's part of what you described there with the softening, but order of magnitude would be helpful. Thank you.
Anders Gustafsson:
Yes. First, I'd say the -- we're getting some mixed signals from the market on on-demand pictures and that's, to some degree, clouded by the supply chain challenges we're seeing. But most signals, most demand signals we are seeing are constructive. Our backlog is healthy. Our pipeline is building nicely. Our run rate business is strong. And we continue to see some nice areas of strength in each region. And our retail vertical grew just even though we had a very large customer pulling back into this year and particularly in the quarter. But we have also seen some elongated sales cycles and a bit of softening in demand where some customers have pushed out some orders from Q3 into 2023. So the -- I think most -- I'll ask Joe for some extra color here also as most of those pushouts have come from the retail segment. That's also our largest segment, so it wouldn't be surprising and they tend to have more of the year-end spend that they're working on. So the overall environment is still quite healthy, but we have seen some select pushouts, Joe?
Joe Heel:
Yes. To put it in perspective, perhaps in terms of the miss to the outlook, the deferral of project was a minor contributor to that. Among these -- the deferral of projects, these late-in-the-quarter deferments were a relatively small number of larger projects, as Anders said, deferred primarily into 2023. That's probably as much as we can say.
Tommy Moll:
That's helpful. Thank you. As a follow-up, I wanted to pivot to supply chain, and you gave us quite a bit there on the North American distribution center transition. Can you give us any more -- just on the ground context in terms of the transition that's underway, some of the changes that you've made as a consequence of some of the challenges that you called out? And then I think, Anders, I heard you reference that there have been some personnel changes on this front. Anything you could highlight there would also be helpful. Thank you.
Nathan Winters:
Tommy, this is Nathan. I'll start with the first part. Just a little bit of background. We selected a new DC location midway through last year. And as we said on the call, we had some issues with the transition impacting shipment volumes late in the quarter, and we've implemented corrective actions, particularly on ramping back our Texas facility. That gives us some additional time to work through the transition, both from a people and process perspective. So again, I'd say although we didn't deliver the shipment volumes necessary to meet the Q3 forecast. We are now operating at levels required to deliver Q4. Still not where we want to be. But again, the Texas facility is nearly staffed to full capacity and we've had a really nice recovery here in deliveries in October. Just as context, we've shipped out nearly $200 million more in October than we did in the month of July, which is giving us both confidence in the performance of the DC as well as confidence in the Q4 guidance. I'll pass it over to Anders.
Anders Gustafsson:
Yes. From an organizational perspective, we have made some changes. We have promoted a new supply chain leader who leads our global operations and supply chain team. So -- and we have also streamlined the organization a bit and moved some functions or responsibilities out of supply chain to other areas to make sure we can get greater focus and better accountability around those. We've also worked closely with our supply chain partners to make sure we take some actions with them to help improve the operations. One that Nathan talked about was ramping up our Dallas Fort Worth facilities. So they're back at close to full capacity. They're almost fully staffed and operating very well at the moment. And we're working with our Chicago area, DC partner also to see how we can best help them scale their operations there.
Operator:
Our next question will come from Andrew Buscaglia with Berenberg. You may now go ahead.
Andrew Buscaglia:
Hey, good morning, guys.
Anders Gustafsson:
Good morning.
Andrew Buscaglia:
So just trying to get a sense of how much of the sales change that you've seen is related to like I guess, the nature of the deferrals and the confidence that you're going to get these orders in 2023? And I guess the phrase another way, how much is this kind of the beginning of more to come, or based on the visibility you have with these customers, do you have confidence, this is like short-term issue. Yes, it's I don't think we want to get into too much of 2023 outlook yet. But I think these have been more select customers. There's not a broad-based, say, pushout or deferrals. It's much more select on certain customers and some tougher -- particularly in Q3, we also have some very difficult comp from two large customers that were particularly strong in the third quarter. But as we said, most of our demand signals are still very strong and encouraging. And we see -- it's been -- this was really very, very narrowly focused in North America.
Joe Heel:
Yes. I'll add two things perhaps for perspective. One is an example of what we're seeing is a large customer who will take an order that they would have perhaps placed in Q3 or early in Q4. And now telling us we're going to split that order, and we're going to take 80% of it now and 20% of it later in 2023. That's an example of the type of thing we're getting. So it feels like there's real demand behind the order. The other thing that we're hearing from customers quite consistently is while some customers, in particular, retailers are being cautious about their business, about their revenue expectations, and those are obviously visible to you in what they say on their earnings calls. They are telling us that their investments in IT and in the types of solutions that we provide them are important to them even in more uncertain times because they need to improve their productivity, and we help them do that with our solutions. So that's certainly something we hear pretty consistently.
Andrew Buscaglia:
Okay. That's helpful. And you talked about last quarter and I guess this quarter again, being able to shift by -- mostly by ocean exiting Q4 I guess, where do you stand with that? And then tailwind-wise in 2023, I know you don't want to give guidance for next year, but like what -- how do you expect the cost environment to shape up for next year. And hopefully, maybe do you think that offsets some of this volatility around the sales you'll see over the next six months or so.
Nathan Winters:
Yes. So Andrew, maybe just context for the broader premium supply chain costs. I think what we saw in Q3 was a positive momentum, 50% reduction from what we experienced in Q2, decreasing from nearly 4% of revenue to just over 2%. And that was primarily driven by the declining shipping cost per kilo, which we're experiencing as well as benefiting from the pricing actions beginning to take effect with the price increase we did in July. Q3 shipping costs did come in below estimate. We also benefited, if you look at the mix and the $30 million for the quarter from lower North American revenue, and that's the other reason for it ticking back up in the fourth quarter in terms of overall transitory. And our Q4 guide assumes no improvement in freight rates. So it's something we're continuing to monitor it. But if you look at the overall reduction from $200 million to $190 million in premium supply chain costs, some of that's volume driven, just over half, but also $4 million of that or so was due to the lower rates we're experiencing. And I think our expectation is that we will see steady reduction into 2023 around these costs as long as the freight rates hold where they're at today. And then we're going to continue to transition from air to ocean, really late here in the fourth quarter. We did some ocean shipments into Europe in the third quarter but we really don't expect ocean shipments to pick up until late here in the fourth quarter and into 2023. And we've also seen a nice reduction in what we've had to buy in critical components on the spot market. So we're starting to see that loosen up as well. So again, we feel confident that we'll see a steady decrease. And EBITDA benefit as we go into next year.
Operator:
Our next question will come from Jim Ricchiuti with Needham & Company. You may now go ahead.
Jim Ricchiuti:
Hi, thank you. First question, just again on the deferral that you're seeing among a few of these North America customers. When you talk about it, some of this business slipping into 2023, is the presumption that this would be slipping further into 2023 into the second half just given the seasonal investments that these types of customers may make?
Anders Gustafsson:
I think it's -- probably don't want to give too much color on that also here at this stage, but the expectation is that won't -- they're slipping from this year into the beginning of next year, not the end of next year. I would agree with that, yes.
Jim Ricchiuti:
Okay. That's helpful. And Anders, I wonder if you could talk to what you're seeing in the SMB market. It sounds like you're seeing relatively good demand there. I don't want to put words in your mouth, but if you could comment on that. And also in an economic cycle, which part of the business would you see impacted more immediately, the larger customer business or the SMB business?
Anders Gustafsson:
Yes. Starting with the SMB business, yes, we did see strong growth globally for our small- and medium-sized customers. I think that's a good indication of kind of the confidence the broader market has in the outlook and the value that our solutions offer. The secular trends that we talked about to digitize and automate workflows and empower the frontline workers are, I would say, much more important today in a labor-constrained environment as that drives greater increase for our type of solutions across all verticals and all sizes of customers. And I think the our run rate business performed particularly well globally this quarter, which I think is -- gives us confidence around the health of the business. If you talk about kind of which verticals would be more or less impacted, I'd say, we probably get them -- gotten the most questions around our retail customer base, historically in this. And here, I mentioned earlier, our retail and e-commerce business grew in Q3 despite very challenging comps from the very large -- particularly large retailer that has been pulling back. And I think that highlights the value of having a very diversified retail e-commerce customer base, where the timing of the refresh cycles is kind of spread out and that helps to reduce volatility risks. But I think the -- in retail specifically, the focus on -- or the importance of our type of solutions to enable our customers to execute on their omni-channel and e-commerce strategies is very important. I've talked about how we believe that our solutions are now more like, say, an ERP implementation, it's harder to dial them up and down. And I think the results from Q3 gives some credence to that expectation. I'd say our health care business, which performed very well in Q2 -- in Q3, sorry, was up double digits. That is probably the vertical we expect to be the least sensitive to – to kind of recessionary forces. And here, we are also very focused on helping to transform that industry to – to be able to improve the patient journey and drive greater productivity for health care providers. The T&L vertical is -- there was one that was the hardest hit was the only vertical that was down for us in Q3. But e-commerce volumes are expected to continue to increase, and that drives greater need for real-time visibility into their overall supply chain and is a key driver for customer investments. And we enabled the last mile fulfillment for those customers, which is an important factor as consumers are expecting faster deliveries. And lastly, around manufacturing, that also tends to be -- it's a market that is more a largest in Asia for us, but it is global, and it's done very well for us over the last year or so and had a good double-digit growth this quarter. Here, we've made some -- both the -- some of the new acquisitions around -- from May trucks. And Fetch are expanding our offering and we're getting a lot of interest and early orders for manufacturing in those areas. And we've also made some quite significant and very deliberate investments in our go-to-market resources to help grow our share in manufacturing, and Joe can provide some more color on that.
Joe Heel:
Yes. Maybe I'll just amplify some of Anders' points. Number one, the growth in the medium-sized customers and also in the run rate has been particularly encouraging for us because that's where our supply constraints are particularly important, right? If you have supply, you get run rate. When we had supply return, our run rate rebounded. And that was a really good sign of the resilience of our run rate. That's very encouraging for us. You asked about which size of customer goes into the cycle first. And what we saw is that as we entered into the pandemic, the largest customers were the first to accelerate their purchases. And they were followed nine, 12 months later by medium-sized and smaller customers than also accelerating their purchases. Now as we're seeing some caution in the market, it's -- again, the largest customers that are being cautious first, some of the deferrals that we've referred to and that you asked about were larger customers with large orders while the medium-sized and small customers continue to go very strong with even double-digit growth. So that's the dynamic that we're seeing in the cycle. Hopefully, that's helpful.
Operator:
Our next question will come from Erik Lapinski with Morgan Stanley. Please go ahead.
Erik Lapinski:
Hi, team. Thanks. If I could go back to kind of the commentary on the run rate business you just made, I guess, just trying to get a better sense on the strength there. Do you think that's an element of customers being further behind on investments versus larger customers than And then maybe also on that point, like when we think about deferrals from the larger customers, is that related to a refresh or a new device deployment? Any kind of color you can give us there would be helpful.
Anders Gustafsson:
Yes. First, on the strength on the run rate business here. I think that the -- we -- I would say we don't see our customers large or small, having say, pulled forward demand and invested ahead of their capacity utilization curves with probably one exception -- one large exception. So -- and specifically for our large -- for our small and midsized customers, they tend not to have their financial capacity to invest for in advance. So they tend to be much more as the projects roll out to address more urgent business needs for them. So that would be one point on that. Joe?
Joe Heel:
Yes. When it comes to the run rate, it really matters what's on the shelf, right? You have small customers that are calling into distributor and what's on the shelf counts. And once we had product on the shelf again as our supply chain ramped up again over the course of the quarter, we saw that run rate rebounding. So I think that's the dynamic that there's no pull forward or that dynamic doesn't exist to that same extent in the run rate. When it comes to the larger customers, to the deferrals, we are talking about large customers that are typically doing deployments of mobile computers. You see it's pretty concentrated in the mobile computing segment. You have certain deployments that they have been planning and in some cases. But again, they were very few, and they were the minor reason for the miss in the quarter, right? But in those few cases, we're talking about deployments of mobile computers which are stretched out over a slightly longer time period, we think, into the first quarter of next year.
Erik Lapinski:
Got it. Okay. That's really helpful. Thank you. And then maybe just another one on kind of some of your OpEx flexibility. You did take down kind of expenses in the quarter and proved to be pretty nimble there. I guess just like where did you find those efficiencies in context of maybe some of the supply chain changes you're making? And how should we think about your ability to control OpEx in future quarters kind of sensitive to revenue?
Nathan Winters:
Yes. A couple of drivers behind the OpEx flexibility. I mean the first is based on our variable comp structure, there's an element of variability in there relative to how we're performing for the year. The other one is, we did a hard look at where we're hiring and what roles and what positions around the world to ensure that where we're adding heads and investing is in our growth areas that we would kind of look at and say, there's no regrets in that in terms of those hiring. So it's a combination of those two, along with, again, continuing looking at discretionary spending where it makes sense. So I think those are the three main drivers here in the short-term. And as we go into next year, we're continuing to look at where we can drive efficiencies, looking at our real estate portfolio, but all the things you would expect us to do particularly as we go into a more challenging macro environment.
Operator:
Our next question will come from Damian Karas with UBS. You may now go ahead.
Damian Karas:
Good morning, everyone.
Anders Gustafsson:
Good morning.
Damian Karas:
Good morning, good morning. Not to beat a dead horse here on the project deferrals, but could you just clarify -- one, you haven't seen any order cancellations. And two, just thinking about these customers that have pushed out orders, it sounds like you do have visibility in terms of timing of delivery in 2023, and it's not that the conversations have been, hey, let's just put this on pause until a later determined date?
Anders Gustafsson:
Yes. So first on the cancellation. We have not seen any large order cancellations. I think the cancellations have been very modest. And to the extent we've had any and within what we would consider to be normal. Every quarter, we have some people who cancel an order or something like that. But that's been -- that's not been a factor in the results or in the outlook here. And the deferrals they have -- they're not pause, they just deferred. So they're -- we're expecting them to come back in the first part of next year. And the -- it's not like -- they are deploying, in the meantime, not just at the same pace as they had otherwise expected.
Joe Heel:
Yes. But there are some indications, Damian, that give us confidence that the deployment will occur. One of them is that they're taking an order and splitting it into two, right, as I've described to you. The other is that they're already working with us on deployment plans. We do see those stock signs not in every case, but in the majority of cases. So that's why we're describing it as we are.
Damian Karas:
Okay. Got it. That's really helpful. And then, Nathan, I think you suggested earlier that the – the ocean freight transition is happening late this year. Correct me if I'm wrong, I thought that, that was supposed to kind of play out in the third quarter. So is there any sort of delay there, or am I missing something?
Nathan Winters:
So that's -- this was per our plan. We expected Q3 to start the modest shipments into Europe, which we did from an ocean perspective, but the plan and the guide around our premium costs had always assumed we wouldn't really feel any financial benefit to the move until we get into next year. As the priority for this year was to ensure we delivered enough printer volume to take care of our backlog as well as ensure we have the right products on the shelf to support our run rate business.
Operator:
Our next question will come from Brian Drab with William Blair. You may now go ahead.
Brian Drab:
Good morning. I think most of the details come out here already, but I'm just wondering if you could give us a more specific update maybe on how Matrox and Fetch have been performing relative to your expectations? And again, in this difficult environment, I know Matrox committed about $100 million revenue run rate and Fetch about $10 million. I don't know if you could update those numbers directionally even. Thanks.
Anders Gustafsson:
We closed Matrox in early June. And certainly very pleased with how that's going. It creates a very comprehensive portfolio, both fixed industrial scanning and machine vision solutions for us. That kind of fills out our offering very nicely. I'd say we're very encouraged by progress Matrox is performing very well, and the integration is proceeding as per our plans. I think there's a very good culture fit between our organizations. We are also building out our partners. And that's going well. These are very specialized partners who provide these types of implementation and design services. And we've been seeing good traction in being able to recruit those partners to our program. So we're certainly very excited about what's going on with Matrox. And similarly, on Fetch, I say there's a lot of interest from – from warehouse operators across all our vertical markets as well as in manufacturing for our Fetch Robotic Solutions. And our ability to really combine the frontline worker, the automation of the frontline worker and the Fetch robot to automate -- orchestrate and automate the broader workflow has been resonating very well. And we're seeing -- yes, we're seeing a lot of interest, and it's obviously a smaller business, but it's ramping quite nicely.
Joe Heel:
And maybe a little bit of additional color. With the business being in sort of the early stages of development, what you look for primarily are pilot deployments, right? And we're seeing a very good stream of these pilot deployments. We were also very pleased to have two larger deployments already that we mentioned, I think, in the earlier -- in the previous earnings call already that are anchor tenants, I guess, now for our Fetch Robotics business going forward.
Brian Drab:
Great. And then I guess just as a follow-up, when you think about Matrox and some of the incumbents in that space. What have you found has been successful for you in going up against some of these incumbents and bidding on projects? What differentiates Matrox from a company like Cognex and others in the industry?
Anders Gustafsson:
Yes. First, I'll say that we don't see this as a zero-sum game. There's a lot of white space for us to go after without having to kind of go up and seek out opportunities where we compete with any specific competitor. It is also a very fragmented market. I think that the market leader has probably about 20% or no more than 20% market share. So there's plenty of opportunities to pursue without having to do that. That being said, I think we feel good about the value propositions that we have with Matrox. It is known for having a very some high-quality, high-performance solutions that can solve some very complicated problems for our customers. We worked hard on -- across our fixed investors scanning machine vision portfolio to drive ease of use as a differentiator to make it as easy for our customers to deploy and get time to revenue for these solutions. And that's been, I think, resonating back very well. Also, the software upgradability of our products is a differentiator. And we've had some very nice wins against a variety of different competitors with some large marquee customers. So we feel quite excited about it.
Joe Heel:
One other strength, Brian, to add perhaps is -- this is a business that's conducted predominantly through the channel. And we have used our strength in the channel to recruit a strong number of channel partners, many of which are somewhat disillusioned with other incumbents in the market. And that's been a great attraction for people to come to us because they know us as a very good channel partner for them. So that's helped us also.
Operator:
Our next question will come from Keith Housum with North Coast Research. You may now go ahead.
Keith Housum:
Good morning. Hoping to understand a little bit more the North American warehouse issue. It looks new slide deck in North America was down 9%. Would you say a vast majority of that decline was due to that North American warehouse issue, or would that number have been without that issue?
Anders Gustafsson:
The -- I would say, the mid-term outlook was predominantly explained by the supply chain challenges related to the persistent component shortages for certain products and the disruption in the transition to our new North America warehouse. And there's probably about 45% -- $45 million on each of those. And the smallest part was the deferral of projects with about 10% of the miss to our outlook. So clearly, the supply -- the DC move was the largest part of this.
Keith Housum:
I appreciate that. It sounds like you're going to be forced to operate both the Texas facility and the Wisconsin facility, I guess, in peril for the next several quarters. What was the impact on profitability this quarter? And what do you think it's going to be going forward?
Nathan Winters:
Keith, I would say it's relatively modest in terms of the cost structure we have with both of those facilities in terms of typically pay on a cost per unit with each of the facilities. So it's -- I think it's relatively modest in the -- from an overall profitability of managing both -- we had a little bit of extra cost here in the third quarter. We had to ship some products between the facilities to get the inventory rightsized moving forward. But now that, that's corrected, it's a relatively modest impact on overall profitability to manage both sites.
Operator:
Our next question will come from Rob Mason with Baird. You may now go ahead.
Rob Mason:
Hi, guys. Good morning. Just maybe just a follow-up on the last question. When will this North American distribution center transition be complete and I guess, consolidated into one facility?
Nathan Winters:
So we don't -- we do not have a time frame lined up of when we'll completely exit. We've signed an agreement to stay down in Texas for the foreseeable future to ensure that we properly ramp the new facility in the right way and make sure it's -- we fully mitigate any potential risk to the future operations. And so once that that's clear, we're in shape, that's when we'll start to work on whether that -- how to complete the transition, but there's no time line set to date.
Rob Mason:
Sure. Sure. There was also mentioned that you will be taking some pricing actions in Europe outside the US to address currency. When will those price actions be realized? Will start to show up? And then I'm just curious as well, what was the actual FX impact on your gross margin in the quarter?
Nathan Winters:
Yes. So if you look at the two latest price increases we announced, they really won't have no impact until we get into next year just based on the timing of the agreements we have with our distributors. I would say, it's relatively modest compared to the previously announced price increases as it's focused around Latin America business as well as in Europe where we've already made several other pricing actions. So it's -- I'd say it's modest compared to the three we've done up to this point. If you look at it from an FX perspective, in the third quarter, it was about a one point negative impact on EBITDA margin. And as we go into the fourth quarter, FX has about a two-point negative impact year-on-year on EBITDA margin.
Operator:
Our next question will come from Paul Chung with JP Morgan. You may now go ahead.
Paul Chung:
Hi. Thanks for taking my question. So you mentioned kind of a steady reduction in 2023, our supply chain costs here a nice execution here in the second half. But can that cost move down materially in 2023 on a quarterly run rate from that $30 million to $35 million, especially as you move more products to see -- I assume there will be some lingering costs here moving forward, but just any comments there would be helpful.
Nathan Winters:
Yes. So I'd say as we look at it going into next year, obviously, we think there's -- just based on the second half run rate, there will be a meaningful improvement from a year-on-year perspective. And I'd say at this point, steady is probably the right word in terms of how we're looking at it. And a lot of this has to do with how freight rates hold up. So I think based on what we've seen, they've held steady to slightly down since kind of middle of the second quarter, which is really positive. But at any moment, they can swing another way if there's any other type of supply chain shocks in the system. But yes, we would expect again, steady improvement from the second half run rate as we go into next year.
Paul Chung:
Great. That's helpful. And then on inventories, I know there's a lot of moving pieces, but can you give us a sense for kind of timing of more accelerated harvesting, I mean, do you see any risk to kind of discounting or given the elevated levels here, or is this more about converting on some of the larger deferred products? And then as we look to 2023, when can we expect to see kind of more normalized free cash flow conversion, or is this more of a second half 2023, kind of excluding the Honeywell payment. Thank you.
Nathan Winters:
Yes. So maybe I'll start with the second part of that. As we look at our inventory, we'd expect this to draw down through the first half and get to maybe, say, normalized levels as we enter the second half of next year, which we think is somewhere between $600 million and $650 million of inventory. That's based on the size of the company today plus the acquisitions, as well as intentionally holding more strategic component inventory than we have in the past to improve resiliency. We have a team dedicated and working on this. A big driver of that is finishing -- getting the DC move, stabilized. We've also made several moves within our supplies business in terms of manufacturing where we've had to build some buffer stock and working through that. And for the product categories or components that that have recovered, we are planning to draw down our safety stock at our manufacturing partners over the next several quarters. And that's really the big driver of where we'll see the reduction in working capital. But as you mentioned, we expect all these actions to enable us to significantly reduce working capital and deliver free cash flow conversion above 100% if you exclude the settlement payments. And then to your first question, we have no concerns that the inventory levels create any type of risk from an excess obsolescence perspective. We have strong demand for what we have in both finished goods as well as component parts. And then there's no intention of reducing pricing beyond what's normally required in the competitive environment. I'd say alternatively, we're pushing that we have stock available for customers who may have been waiting on certainty of supply before placing an order, so using it as an opportunity.
Operator:
This concludes your question-and-answer session. I'd like to turn the conference back over to Mr. Gustafsson for any closing remarks.
End of Q&A:
Anders Gustafsson:
Thank you. So to wrap up, I would like to thank our partners, customers and employees for their continued support. Our top priority is to meet our customers' mission-critical needs as we take bold actions to address our supply chain challenges, and we look forward to a strong finish to the year. Thank you, everyone.
Operator:
The conference has now concluded. Thank you for attending today's presentation. You may now disconnect.
Operator:
Good day, and welcome to the Second Quarter 2022 Zebra Technologies Earnings Conference Call. All participants will be in a listen-only mode. After today’s presentation, there will be an opportunity to ask questions. Please note, this event is being recorded. I would now like to turn the conference over to Mike Steele, Vice President, Investor Relations. Please go ahead.
Mike Steele:
Good morning and welcome to Zebra’s second quarter conference call. This presentation is being simulcast on our website at investors.zebra.com and will be archived there for at least 1 year. Our forward-looking statements are based on current expectations and assumptions and are subject to risks and uncertainties. Actual results could differ materially due to factors discussed in our SEC filings. During this call, we will reference non-GAAP financial measures as we describe our business performance. You can find reconciliations at the end of the slide presentation and in today’s earnings press release. Throughout this presentation, unless otherwise indicated, our references to sales growth are year-over-year on a constant currency basis and exclude results from recently acquired businesses for the 12 months following each acquisition. This presentation will include prepared remarks from Anders Gustafsson, our Chief Executive Officer; and Nathan Winters, our Chief Financial Officer. Anders will begin with our second quarter results. Then Nathan will provide additional detail on the financials and discuss our revised 2022 outlook. Anders will conclude with progress made on advancing our Enterprise Asset Intelligence vision. Following the prepared remarks, Joe Heel, our Chief Revenue Officer will join us as we take your questions. Now let’s turn to Slide 4 as I hand it over to Anders.
Anders Gustafsson:
Thank you, Mike. Good morning, everyone, and thank you for joining us. Our team delivered solid second quarter results in a challenging macro environment. For the quarter, we realized sales growth of nearly 7% and adjusted EBITDA margin of 21.9%, a 170 basis point decrease, and non-GAAP diluted earnings per share of $4.61, a 1% increase from the prior year. Customer demand remains strong for our solutions which digitize and automate workflows. We realized double-digit sales growth in EMEA, Asia Pacific and Latin America and a slight decline in North America on strong prior comparisons. We realized growth across all major offerings including printing where we recovered nicely from a challenge in Q1. Our health care, manufacturing, and retail and e-commerce end markets each grew faster than the corporate average. Our teams successfully navigated the China COVID lockdowns and our actions to redesign certain products and secure long-term purchase agreements enabled us to generate more supply, particularly for printers. We also scaled adjusted operating expenses to drive profitability, while continuing to prudently invest in our growth initiatives. Overall, we are pleased that our second quarter sales performance was near the high-end of our expectations, and EPS exceeded our guidance range as our team executed well on our efforts to mitigate supply chain challenges. With that, I will now turn the call over to Nathan to review our Q2 financial results in more detail and discuss our revised 2022 outlook.
Nathan Winters:
Thank you, Anders. Let's start with the P&L on Slide 6. In Q2, adjusted net sales increased 6.4%, including the impact of currency and acquisitions, and 6.9%. on an organic basis as we secured a greater supply of certain products than we had anticipated. Our Asset Intelligence & Tracking segment, including printing and supplies increased 9.7%, driven by a strong recovery in printing as we secured critical components to better satisfy record levels of customer demand. Enterprise Visibility & Mobility segment sales increased 5.6% with solid growth in both data capture and mobile computing solutions. We realized particularly strong growth in RFID solutions as well as ruggedized tablets in Q2. We also continue to drive solid growth across services and software with strong service attached rates and attractive software offerings. We realized strong growth in three of our four regions. EMEA sales increased 17%, driven by particularly strong growth in mobile computing and printing, inclusive of the impact of exiting Russia in March. Asia Pacific sales grew 14% with particular strength in India. Latin America sales increased 16% with exceptional growth in Mexico. And in North America sales decreased 2% due to supply constraints. We also cycled particularly strong mobile computing sales volumes in Q2 of last year. Adjusted gross margin declined 200 basis points to 46% due to higher premium supply chain costs and China import tariff recovery in the prior year period, partially offset by higher service and software margin. Adjusted operating expenses as a percent of sales improved 60 basis points. Second quarter adjusted EBITDA margin was 21.9%, a 170 basis point decrease from the prior year period. Non-GAAP earnings per diluted share was $4.61, a 0.9% year-over-year increase held by lower share count and lower taxes. Note, that in the quarter, we entered into a settlement agreement resulting in a $372 million one-time non-GAAP charge, which will be paid out over eight quarterly installments. Turning now to the balance sheet and cash flow highlights on Slide 7. For the first half of 2022, we generated $123 million of free cash flow, which was lower than the last year primarily due to a higher use of working capital as sales volume shifted to later in the period due to the China lockdowns; higher incentive compensation payments given our exceptional 2021 performance; and the initial $45 million quarterly installment payment related to the settlement I just mentioned. From a balance sheet perspective, as previously announced, we have significantly increased our available borrowing capacity to align with our growing business to optimize our capital structure. Our new credit facility provides us ample flexibility for organic and inorganic investment, including the recent acquisition and Matrox Imaging, as well as share repurchases through our recently announced $1 billion incremental authorization. We made $300 million of share repurchases in Q2, and from a debt leverage perspective we ended the quarter at a comfortable 1.7x net debt to adjusted EBITDA leverage ratio. On Slide 8, we highlight that premium supply chain costs have sequentially improved from peak levels. Our team has been successfully working all avenues including product redesigns, and negotiating long-term supply agreements for critical components, which has enabled us to reduce our purchases in the spot market. We have been seeing steady improvement in the supply chain environment, which we continue to closely monitor. In Q2, we incurred incremental premium supply chain costs of $56 million as compared to the pre-pandemic baseline, which was favorable to what we had anticipated in our prior outlook. In total, Q2 transitory items had a combined unfavorable gross margin impact of $35 million year-over-year and in Q3 are expected to be approximately $45 million, which is a neutral year-on-year impact net of pricing. Let's now turn to our outlook. We ended the second half of the year with a strong quarter backlog and healthy sales pipeline supported by broad based demand for our solutions. We have been experiencing a steady improvement in manufacturing output, however, our sales growth continues to be limited by extended lead times and availability of certain component parts. Our organic growth has also been impacted by approximately 1 to 2 points after stopping shipments to Russia in March. For Q3, we are limiting our sales growth to a range of 2% to 4% due to actions to reduce expedited air freight costs, and shift our printer products to ocean shipments, which will improve both Q4 growth and profitability. We're also assuming a 2 point additive impact from recently acquired businesses and a 3 point negative impact from foreign currency translation. As a reminder, approximately 25% of our global sales are denominated in Euros. We anticipate Q3 adjusted EBITDA margin to be approximately 22%, which is an increase from both prior year and prior quarter. Non-GAAP diluted EPS is expected to be in the range of $4.35 to $4.65. For the full year 2022, we are reaffirming our outlook with a sales growth range between 4% and 6% inclusive of the impact of exiting Russia. We are also assuming 150 basis point additive impact from recently acquired businesses and a 225 basis point negative impact from foreign currency translation. We now anticipate full year 2022 adjusted EBITDA margin of approximately 22%, the low end of our prior guide primarily due to the significantly stronger U.S dollar. Profit margins are expected to improve in the second half of the year as we continue to shift to lower cost freight options and prudently manage operating expenses and investments. We now expect our free cash flow to be at least $650 million for the year, which we have reduced primarily due to the approximately $150 million of settlement related payments. Please reference additional modeling assumptions shown on Slide 9. With that, I will turn the call back to Anders to discuss how we are advancing our Enterprise Asset Intelligence vision.
Anders Gustafsson:
Thank you, Nathan. We are entering the second half of the year in a position of strength as we closely monitor the volatile global macro environment. We have a track record of protecting profitability and cash flow in any environment, while preserving investments that drive sustainable, profitable growth. I am encouraged by the continued strong demand we are seeing across our business and the bold actions our teams are taking to mitigate the supply chain impacts. Slide 11 illustrates how we digitize and automate the front line of business by leveraging our industry leading portfolio of products, software and services. By transforming workflows with our proven solutions, Zebra's customers can effectively address their complex operational challenges which have been magnified since the pandemic. As we have extended our lead in industry and expanded our portfolio with compelling solutions, we have elevated our strategic position with our customers. Our trusted relationships with our 10,000 plus partners across the globe augment our capabilities, enabling us to serve more customers worldwide. And we are always excited to engage with partners who drive value. We are excited about our new global strategic alliance with Accenture, which focuses on solving complex operational challenges in retail and other end markets with Zebra solutions. We are collaborating to advance our customers strategies to drive productivity, inventory accuracy and customer service levels, among a variety of other benefits that can be realized by digitizing and automating workflows throughout the enterprise. Now turning to Slide 12, businesses partner with Zebra to help optimize their end-to-end workflows as they strive to meet the increasing demands of consumers. I would like to highlight several recent key wins across our end markets. A major global transportation logistics company is expanding its relationship with Zebra across multiple product lines to ensure a more accurate package loading using RFID technology across many sites. Zebras RFID printers and scanners are integral to flagging packages loaded into the wrong truck in real time, using RFID technology before the vehicle leaves the location. Zebra also supplied more than 3,000 tablets to assist associates in moving trailers around the yard, ensuring the most efficient placement of trucks, trailers and packages. A large supermarket operator in Europe, with more than double its fleet of Zebra enterprise mobile computers in a multiyear rollout covering warehouse, front and back of store and curbside pickup use cases, displacing consumer cell phones. The customer expects improved productivity benefits through better product availability, faster execution on click and collect use cases, and real time price checking as they drive towards the zero food waste goal. This expansion win results from the exceptional service and trust established over our longstanding relationship and throughout the RFP process. In another recent win, a major U.S convenience store chain added additional mobile computers in each of its more than 2,000 stores to augment its inventory management and merchandising use cases. This customer has a deep penetration of Zebra solutions, including our printers, mobile computers and scanners to digitize and automate its workflows. Several years ago, this customer had implemented other Zebra solutions in its warehouses, and have subsequently selected Zebra for additional use cases, as it addressed other business challenges. Additionally, a significant U.S health care product distributor expanded their use of Zebra solutions, equipping their warehouse staff with wrist and ring scanners to improve efficiency in the pick and pack use cases for their warehouse associates. Zebra collaborated with the customer and partner to ensure e-supporting of their applications to the Android operating system. We're also very pleased to be making progress in our most recent expansion markets, fixed industrial scanning, machine vision and autonomous mobile robots. We close on the purchase of Matrox Imaging in early June, and we join them at the automated warehouse trade show in Detroit. We are excited to add Matrox Imaging leading comprehensive portfolio of machine vision solutions, along with many specialized channel partners to help us scale our combined business. At automate, we also highlighted our Fetch Autonomous Mobile Robot Fulfillment solution, which we have been deploying at third-party logistics provider Rakuten. And we are excited about another recent key win with Maersk, an integrated logistics company. Additionally, Fetch AMR conveyance and material movement solutions continues strong traction in use cases for health care supply delivery, automotive spare parts conveyance and waste removal. In closing, our actions have enabled us to begin to recover from industry wide supply chain challenges and we continue to be very excited about our growth prospects as we monitor the volatile macro environment. The global labor deficit and supply chain challenges have escalated the need for enterprises to digitize and automate their operations with our solutions. We have the broadest portfolio of tailored solutions to help our customers advance their strategies. Now I will hand the call back over to Mike.
Mike Steele:
Thanks, Anders. We will now open the call to Q&A. We ask that you limit yourself to one question and one follow-up, so that we can get to as many of you as possible.
Operator:
Our first question is from Tommy Moll of Stephens. Please go ahead.
Tommy Moll:
Good morning, and thank you for taking my questions.
Anders Gustafsson:
Good morning.
Nathan Winters:
Good morning.
Tommy Moll:
Anders, I wanted to start with a discussion of the omni-channel and e-commerce end markets. Your underlying volumes from what we can tell seem to be pretty strong there still. At the same time, there's been some mixed headlines from some of the key players there. So I'm just curious, what can you tell us anecdotally, from customers or across the business about the pace of that end market? Does it continue to grow? Does it feel healthy? Are you seeing anything deteriorate in terms of the fundamentals? The extent you can confirm on the guidance that you've provided, do you still see that those end markets growing in the second half? Thank you.
Anders Gustafsson:
Yes, I'll try to give as much color as I can here. I'll start little bit more on current performance which we saw in Q2 and then try to give you a little bit of a sense of how the -- how we look at the future here. But first, I just say that the trends to digitize and automate workflows and empower frontline workers that continues to accelerate and in driving increased customer demand for our solutions across all our vertical markets. Retail and e-commerce grew faster than the corporate average in Q2 -- still very strong prior comparisons. We do continue to see strong momentum of omni-channel implementations, which is -- which are straining our customers resources and that's also driving investments in technology and automation that is necessary for retailers to continue to transform their businesses. If you look at the -- in the actual store, expanding buyer line pickup, install use cases and delivery use cases require retailers to equip more associated with mobile computers, along with -- also implementing more workflow software optimization solutions. And in the warehouse we see investments in productivity and visibility as essential to their transformation. We've also expanded with some new attractive go-to-market partnerships like Microsoft and Google that helps to elevate our strategic positioning within the retail vertical as well as other verticals. And we have a very diversified retail e-commerce customer base, and each of those customers are on their own refresh cycle, which helps to reduce volatility for us. I also say that our pipelines remain very strong. And although this is a quite a challenging environment, there are several retailers who have recently publicly talked about their intend to maintain investments in technology as they try to continue to drive or execute on their visions and their strategies. There are certainly a few customers that are ahead of their investment curves. But I would say most are playing catch up with investments in solutions like ours, particularly in a labor constrained environment, where they need to improve productivity, inventory accuracy and customer service levels. So as I would say, this feels more like a normal year for us and that most customers are investing and proceeding with healthy -- healthily with their plans. But there are some they're pulling back a bit. But this is the value that we have of a diversified customer portfolio that allows us to not be overly dependent on any one customer. And I'd say it's also noteworthy that, we continue to grow despite the cyclicality of some of these large customers that we have, and that it's a testament to our diversified customer base. I hope that helps.
Tommy Moll:
It does. Thank you. And as a follow-up, I wanted to pivot to the margin outlook that you gave. So this is on an adjusted EBITDA basis. You've reported 22% in the second quarter. Guidance for third quarter is, again at roughly the 22% level. And then if you look at what's implied for the fourth quarter, just based on the full year, it's a number well north of 22%. So a margin improvement from Q3 to Q4 would be implied by your outlook. And I'm just curious what the drivers there might be. Is there incremental price here assuming, is it just is the supply chain -- elevated supply chain expenses you expect to get better? Or is it something else? Thank you.
Anders Gustafsson:
Yes, Tommy, if you look at our Q3 guide of 22%, I'd say just if you look year-on-year, it's up 30 bps from the last year. And when you dig into that, over 2 points increase from strong volume leverage, the pricing benefits, taking traction from what we've executed over the last 9 months, as well as we're seeing solid improvement in the underlying gross margin across the portfolio, but that's offset by nearly 2 points of FX, as we're forecasting slightly above parity. And Q3 is the first quarter where the premium supply chain costs have a neutral impact year-on-year. Sequentially from the second quarter, it's flat -- as you get some improvement from -- improvement in overall premium supply chain costs, but that's offset by FX and slightly unfavorable deal mix. So that's kind of your Q2 to Q3 dynamic. If you look at the fourth quarter, the rate increase is really driven by two dynamics. One would be continued improvement in overall premium supply chain costs, as we are taking actions here in the third quarter to reduce air freight, moving print ocean that you'll see the benefit for in the fourth quarter, as well as you get nice volume leverage sequentially in terms of revenue -- increased in revenue on a relatively flat OpEx profile. So a bit -- almost half the driver is volume leverage with the other half being continued improvement in overall cost position.
Operator:
The next question is from Andrew Buscaglia of Berenberg. Please go ahead.
Andrew Buscaglia:
Hey, good morning, guys.
Anders Gustafsson:
Good morning.
Andrew Buscaglia:
So I like to -- on that margin question. Just wondering throughout the quarter what you saw in terms of the higher supply chain costs and freight costs. Your guidance of $200 million it seems that would imply things hadn't really changed, or how would you characterize how the quarter went relative to your expectations?
Anders Gustafsson:
Yes. So both of the supply chain costs in the second quarter, I think first we saw a 20% reduction in the cost profile from the first quarter on a 4% higher sequential revenue profile. So I think, sequentially, we're seeing the improvement that we had anticipated in our guidance and things relative played out how we expected for the second quarter. If you look at it from a elevated shipping cost per kilo, we noted that those costs were continuing to trend down throughout the first quarter. And they held relatively flat to what we saw in March throughout the first -- throughout the second quarter. And we expect those to hold through the second half of the year. The real benefit was we were able to reduce purchases of some of the critical components on the spot market at elevated prices. And again, that was the primary driver from the improvement in Q2. And we expect that to continue to improve as we get to the second half of the year. And as I stated before, the key driver now is really managing as we increased our printer output filling up the pipeline on the ocean and start to get that benefit in the fourth quarter as it's a fraction of the cost to ship some of the larger printers on ocean versus air.
Andrew Buscaglia:
Yes. Okay. Okay, great. And a question on the AIT segment. So that really surprised me positively and great margin performance. But as I understand it, that segment really follows GDP if you look back to the pandemic and the pre-financial crisis. And if GDP estimates are slowing broadly, what do you foresee in that segment going forward? Are we seeing -- is there a lag here where that might deteriorate that growth?
Anders Gustafsson:
Well, first, I'd say that, to talk about all our product categories here that we drove nice growth across all the major product categories in Q2 and we continue to drive innovation across the portfolio. That's all helping to digitize and automate our customers workflows. And they are -- our solutions are that much more critical today as our customers are fighting labor shortages and inflationary pressure. For print specifically here, we did see very strong growth in Q2. We had nice recovery from a challenging Q1 supply situation and we had record revenues in Q2, and we manufactured and sold more printers than we've ever done in any quarter historically. And we do expect the backlog to continue to return to more normal levels or recover the delinquent backlog and also to start shipping more on ocean in Q3 and Q4. As printing has -- maybe has grown faster than GDP by a couple of percentage points, at least over the last many years, we continue to see printers having an attractive growth profile. And we have -- we’ve been gaining share steadily over a long period of time. And I see no reason for why we shouldn't be able to continue to do that going forward also. So I feel good about our printing portfolio and the positioning and the growth we should be able to drive. And I'll also ask Joe, to give some perspectives here.
Joe Heel:
Yes. Andrew, I might also point towards opportunities that we have to continue to expand in areas beyond a pure GDP growth. I'll give you two examples. One would be a use case expansion, where we can continue track and trace is becoming increasingly important, for example, in pharmaceuticals, and expanding in those use cases can help us grow beyond GDP. And another one would be a segment expansion, for example, our entry into the SOHO printer market would be evidence of that. So I think we have opportunities to weather volatilities in a GDP.
Operator:
The next question is from Erik Lapinski of Morgan Stanley. Please go ahead.
Erik Lapinski:
Hi, team. Thanks for taking my question, and congrats on the quarter. I'd like to ask for just a little bit more detail on some of the varying regional growth drivers you saw in the quarter. International growth is particularly strong and understand different regions are in different phases of their investment cycle. So are you seeing similar trends driving growth in each region on a vertical basis? Are there certain verticals driving the strength in whether it's EMEA, or Asia Pacific that you saw in the quarter?
Anders Gustafsson:
I'd say there's certainly some common themes across all if you look at digital transformation, that is a strong driver for us and the trends around digitizing and automate meeting workflows, or across all regions and across all verticals. So there's a lot of commonality, I'd say in what's driving that each region has slightly different profiles as far as what verticals are strongest, and so forth. But if you look at Europe, or EMEA, which was particularly strong, a great quarter, we saw print, mobile computers and services were very strong from a product perspective. We secured a number of very attractive retail wins. And I’d say the European or EMEA performance was particularly noteworthy considering that we also had low single-digit percent in global impact on revenues from suspending shipments to Russia in March. Asia Pac, I'd say also very strong performance, particularly if you think of the shutdown in China for a good part of the quarter. Now we did see double-digit growth across mobile computing and scanning. We had record hardware and service revenues. We did see very strong growth in India and quite pleased actually with China, which was down low single digits, even though we were lockdown for 6 to 8 weeks. And now we're seeing very nice recovery in China as we move into the second half year. And maybe on North America just say that we saw a very solid broad based demand. We had strong wins across all our core verticals, and we also saw attractive strength in our run rate business. The results here were impacted by supply chain constraints and some over allocations, some were on timing. But we recovered very nicely in printing and so strong growth in data caption or equity. And for North America, the biggest impact is really recycled some very strong prior year comparisons, USPS was particularly strong in Q2 of last year. I don’t know, Joe, would you have anything to add?
Joe Heel:
Yes, I would only emphasize that the regional distribution of growth that we saw in Q2 is not reflective of the underlying demand situation, but much more reflective of how we allocated supply in times of shortage based on the shortest path that we have to get supply into a market.
Erik Lapinski:
Got it. Thanks, Joe. That was actually going to be my follow-up. But maybe if I could also ask just on capital allocation, as we think about the Honeywell settlement, obviously, that's a modest drag on cash flow. But you've -- your share repurchases in the quarter were maybe a little bit higher-than-expected. M&A has been successful. Was there any change in over the last quarter or how you're thinking about allocating capital and cash flow? Or should we think similar priorities to normal?
Anders Gustafsson:
We think similar priorities as normal, we were comfortable with the overall debt levels and cash positions that gives us a lot of flexibility as we enter the second half and into next year. To continue to priorities investment in the business both inorganic, organic, we have exciting opportunities in both of those and share repurchases will remain a nice flexible way to return capital to shareholders. So I'd say no change in the overall capital allocation approach as we go into the second half of the year.
Erik Lapinski:
Thank you.
Operator:
The next question is from Brian Drab of William Blair. Please go ahead.
Brian Drab:
Hi, thanks for taking my questions. And they might seem to lean a little bit cautious, but that's just because that's what we're hearing from investors right now across the board. But, first question, just under visibility, can you remind us, in general, what is the lead times for the different product lines and maybe for large orders versus the run rate business? Just trying to get a sense for how soon will you know if there really are challenges in some of these end markets?
Anders Gustafsson:
So, if are you looking at our visibility into kind of our pipeline, it certainly varies to some degree based on customer and so forth. But for our larger customers, and a large part of the market, we start the year by going through and having detailed reviews about their outlook, their investment profiles already in November, December the prior year. So we have a good perspective of what they expect to do for the year, and we stay close to them to see if there are changes. Obviously, they can always change, but it's we tend to have a good visibility from those. And we work very closely with our reseller partners to develop a pipeline for that is more than 12 months out. And we qualify that round, we are in the sales pipeline those deals are, so they something we feel we can commit to or they are more in the exploratory phase. So we tend to have a pretty good handle on that. We also have such a large volume of transactions, so we get statistically some differentiation or diversity from that, which helps. So we're not overly -- we don't -- we wouldn't necessarily over read any one signal here. I don’t know, Joe, do you want to comment on that, add anymore?
Joe Heel:
Yes, I mean, first, I would just remind that we still have a record backlog, right. So in terms of what's driving our demand for the next quarters, that is still a very dominant force, for visibility to new orders. One good thing about the pandemic is that it has driven our customers to be much more forthcoming with their expectations of their business. We now have much better visibility than we had before, with some customers giving us up to a year's worth of at least visibility in some cases, even orders. So that's -- whether that will relax again a little bit as supply becomes more available. We'll see. But at the moment, we're enjoying much better visibility quarters ahead in many cases.
Anders Gustafsson:
And I'd say the bookings velocity has remained pretty stable this year. So it's very strong. We haven't seen evidence of a recession or predict a slowdown.
Joe Heel:
Yes.
Brian Drab:
Okay, thanks. That's all very helpful. And then can I just ask if you can, and I know that’s sensitive because it's a legal issue, but around the settlement, it seems like a pretty big, big deal. And it's a large -- very large settlement. And can you make any comments as to what happened there? I guess it's primarily with the related to the scanner product line. And just wondering, can you comment at all, does that change the competitive dynamics going forward for that product line?
Anders Gustafsson:
So first, you're right. We wish we can say very much on that. It's a confidential agreement. But what we did settle a number of competing lawsuits with Honeywell regarding alleged patent infringement. We agreed to pay $360 million, paid over eight quarterly installments started in q2 of this year, so last quarter. And going forward, we have a royalty free, both of us enjoy a royalty free cross license, that means there's no future impact or payments. And you should just remember them from a size of the payment here that this is reflecting the relative size of our business. We are that much bigger, our market is that much larger. So that has a direct impact on that from a competitive perspective, but I don't see that having an impact. We feel very good about our portfolio, competitive positioning and our innovation. Our customers certainly resonate with our vision and our direction. So we feel good about where we are.
Operator:
The next question is from Paul Chung of JP Morgan. Please go ahead.
Paul Chung:
Hi, thanks for taking my question. So just on your EBITDA guide, it's at the low end guide, though your free cash flow kind of adjusting for the settlement was unchanged. So you could talk about the execution on free cash flow, and kind of your expectations of how working cap levels to kind of trend as we move into '23?
Nathan Winters:
Yes, so if you look at our free cash flow, again, the -- for the first half decrease in relative to what we expect in the second half was really around the higher use of working capital and the timing of sales, as particularly in the second quarter with the China lockdown. I mean, June was one of our, I think, our highest revenue quarters on -- in history, just given the delay of getting products out of China into ship. And that obviously has a drag on from a collection of timing. And we expect that to normalize as we go into the second half of the year. And so that's -- that'll be a big driver of the increase in cash flow as we go to the second half of the year. And I would say, overall we target 100% free cash flow conversion over a cycle. We've been over 100% the last several years, if you go back to 2020 over 130 last year over a 100. This year if you normalize for the settlement around 80%. So I think, again, what we'd expect next year to recover back closer that 100% range is that we target. But obviously you can't say above a 100% forever. So this is a little bit of a year of catching up for the outperformance in the past couple of years.
Paul Chung:
Got you. And then another question on guidance for both Q3 and the year. Can you help us kind of understand the gross margin versus kind of OpEx dynamic? Should we expect kind of a more modest progression here from 2Q on gross margins? You mentioned some lapping of high freight costs from Q4 of last year, but you have some FX impact here. So how do we think about gross margins for the year down maybe 100 basis points for the full year then OpEx pace maybe similar to the last quarter. I think you said flat. Was that quarter-on-quarter? Thank you.
Nathan Winters:
Yes, I'd say if you look at from a gross margin perspective, I think actually look at total Q3, both gross margin and OpEx from a scaling and rate perspective will be similar to Q2 and thus the similar in terms of EBITDA rate of around 22%. And as we go into the fourth quarter, you'd expect both to improve as the -- as we're able to lower some of the supply chain costs, that'll be an improvement on gross margin. And then we'll get some nice OpEx scaling as we head into the fourth quarter as we expect costs to remain relatively -- OpEx remain relatively flat from a dollars perspective as we go through the second half of the year. So those be some of the dynamics as we play through the third and fourth quarter.
Operator:
The next question is from Keith Housum of Northcoast Research. Please go ahead.
Keith Housum:
Good morning, guys. I was hoping to unpack your second -- your third quarter guidance a little bit more of a 2% to 4%. I think, Nathan, you referenced that you guys are limiting growth to that, so you guys can move more toward the ocean freight. I guess how much of the -- of that movement actually is impacting your guidance there in terms of your top line guidance?
Nathan Winters:
If you look again at this, we said Q3 2% to 4%, again, we said we're entering the quarter with a strong backlog bookings around 4% organic growth. So nice results considering the loss of Russia about 1 to 2 points as well as a strong prior year compare for Q3. And, again, the actions we're taking are really around late in the quarter to avoid some of the premium air costs that are sometimes necessary to get product over and deliver before the quarter as well as the shift in moving print to ocean, so obviously that takes a few extra weeks from a timing perspective. So this is really around, what will be delivered late in September versus into October. And we think that's the right trade off for the business long-term, as at some point you have to rebuild that funnel. And that value and benefit will obviously impact Q4 and be a big driver as we head into next year as well. So tough to quantify what that is. And we're still working those plans out here over the next month in terms of exactly how much we anticipate to get onto the ocean. But, again, that's where we're really limiting that sales growth to push some of that volume to the fourth quarter to take advantage of the lower freight costs.
Keith Housum:
Okay.
Nathan Winters:
But it's clear that we do have -- we have the order coverage, therefore, this is what we're looking at supply chain and optimizing our cost profile.
Keith Housum:
Right. So are you saying then orders that is not impacting your growth would have been higher in the third quarter for your guide, if not this move? Or this does impact ?
Nathan Winters:
That's right. That’s right. Yes, the conscious decision to limit Q3 growth in order to improve the cost profiles are going to the fourth quarter.
Keith Housum:
Okay, got it.
Nathan Winters:
It's also a driver for why that you see a relative strength of Q4 rep versus Q3 on top line growth.
Keith Housum:
Right. So will the entire move to the ocean be complete then by the end of the third quarter?
Nathan Winters:
No, I'd say by the end of the fourth quarter. It'll be building the pipeline in the third quarter, so as we go into next year we're in a healthy position.
Operator:
The next question is from Jim Ricchiuti of Needham & Company. Please go ahead.
Jim Ricchiuti:
Hi, thank you. I know it's early days with the Matrox acquisition. But I wonder how you would characterize the progress you're making in the machine vision market. And that tends to be -- industrial machine vision tends to be a little bit more sensitive to economic cycles. And I wonder how you're viewing the demand trends in that part of the business? Thank you.
Anders Gustafsson:
We closed on Matrox in early June. And so, we have to 2 months into this and they've helped to create a very comprehensive portfolio of both fixed industrial scanning and machine vision solutions for us. I'd say we're very encouraged, by the first 2 months. The integration is going well. The feedback from our customers have been very positive and we are continuing to build out the partner network. So that's a great story really around how the partners we have started to sign up for our fixed industrial scanning portfolio. See great value of being able to add machine vision to their portfolio, so they can address many more of the opportunities they see from customers with our solutions and equally from a Matrox perspective that they would have the same opportunity to add fixed industrial scanning to their fixed industrial machine vision portfolio. So feel very, very good about where we are and I think the culture are meshing very well. And Joe any further?
Joe Heel:
Yes, I would perhaps add the following sort of from the outlook perspective. Matrox is refocused on the manufacturing sector, and has a good strength there. And we complement them very well, because we are now able to introduce them to customers in the T&L sector, in particular. And the cyclicality of those two is again different, and therefore provides us with some opportunity to continue growth through diversification between the two companies. So that's a strength we're building on.
Anders Gustafsson:
And there's also Matrox has similarly a strong backlog as we have on a relative basis, of course.
Jim Ricchiuti:
Thank you. Just follow-up question on RFID, which you call that and having calling out is as strong over the last several quarters. I know you don't break out the size of that business, it straddles both areas of the -- both the -- both parts of the business. But in general, can you give us, I wonder, a growth rate for that business? And are you seeing the profile change in terms of the types of applications?
Nathan Winters:
Yes, RFID has -- we've had seen great momentum around RFID for several years now with a little toss in Q2 2020 I think when we couldn't really go in and do work directly with customers. But it's been a very strong part of our portfolio and market. We know growth has been double digits and solidly in the double digits for us for quite a while. So it's still a relatively small part of our portfolio, but it is a growing part of it. You've seen some large companies publicly announce plans around RFIDs like Walmart and UPS, which is helping to drive greater momentum also around it. So retail has been the primary or the first vertical to really deploy RFID around inventory visibility, some around the checkout area as well. So -- but we are seeing RFID expand into health care, transportation logistics, manufacturing, and also globally it's not a -- this is not a U.S phenomenon say, this is something we've seen across the world and Joe anymore color?
Joe Heel:
I think you've covered all of the areas.
Operator:
The next question is from Rob Mason of Baird. Please go ahead.
Robert Mason:
Yes, good morning. Just one quick question on Matrox. The -- in the reference around full year EBITDA margins and how you're guiding there, you did reference FX, but as well as the recent Matrox acquisition. How long should we think about that Matrox acquisition being a headwind on EBITDA margin to the extent that's the case? Should we start to see that not deep so as we move into next years if you're going to continue to invest there?
Nathan Winters:
Yes, I think if you look at the guidance for the second half, Matrox is accretive to our overall EBITDA margin. So that's -- but it was more than offset with the impact of FX just given the relative size and impact. So it's not a headwind from an EBITDA rated. But it's neutral from an EPS perspective, particularly with as we -- until we pay down the debt from the debt cost. So -- but from an EBITDA guide, it was partially accretive from the last outlook. But again, that was more than offset with the headwind from FX.
Robert Mason:
Okay. Okay. Thanks for clarifying that. The -- and then just I will stay on maybe the cost side, just as the logistics or the premium logistics costs come down, looks like they will continue to trend down into the fourth quarter. And again, as you may be referenced, realigning your print transportation mode, should we expect that those logistic costs would continue to decline into 2023-ish, just based on what you're seeing right now, Nathan?
Nathan Winters:
Yes, I think if you look at the -- if we break it into three components, one of those is what are the things we can control, which is limiting the amount of buy we do on the spot market as we work with our direct suppliers. And that's one of the benefits you saw from Q1 to Q2 in the second half. So that we expect to continue to decline. Moving print to ocean, again, is another thing that we can control that we'd expect to improve. I'd say we're not expecting at least, anytime in the near future, the kind of the underlying rate or cost per kilo to improve. I don't think you'd see until there's a significant increase in capacity -- global air capacity, while you see that rate improvement that's part of the reason we did the price increase in July, was to begin to offset that with a pricing increase. So that's the other benefit driving some of the margin as we get into Q3 and Q4 as the overlays of the pricing action. So again, two of the three variables we can control and expect to continue to improve the one around kind of that underlying air rate, I don't expect to see material improvement in that until you see something changing capacity. And that's the reason for the price increase on our side.
Robert Mason:
Very good. Thank you.
Operator:
The next question is from Damian Karas of UBS. Please go ahead.
Damian Karas:
Hey, good morning, everyone. Just wanted to ask a follow-up on the changes to how you ship product. Because, Nathan, I know you've mentioned in the past for your business, increasing passenger travel was a key to getting that improved cost and margin profile. And it does seem consumer travel is picking up a bit. So just curious, this decision around the ocean shipment is -- would you be that as more transient kind of a tactical change? Or are you really making a more permanent structural change to the business?
Nathan Winters:
The are moving or printing, you can think the large tabletop desktop printer to ocean that's how we've historically shipped it before the third quarter of last year. So 80%, 90% of that we shipped on ocean just given its relative weight. So irregardless of the rates, it's cheaper to put on ocean versus air, given the size and density of those products. The rest of the portfolio has always primarily been shipped on air via air and so that's again where those air rates were apart. So, I’d say we're going back to our normal modes of -- normal modes of transportation, with this shift here as we go to the second half of the year,
Anders Gustafsson:
Just one more comment on that. The reason we started putting printers on air was a based on long lead times. So that was to make sure we could prioritize meeting customer expectations of customer demand. But the intent was always to move it back to ocean as soon as supply chain constraints started to ease up a bit. And on the air capacity, certainly in, say in the U.S., and I think part of Europe, you're seeing passenger travel increase. In and out of China, I don't think we've seen a big increase and that's where the biggest bottleneck is. But we do hear, let's say, Hong Kong is looking to add more air capacity, so there will be a slight benefit to us.
Damian Karas:
Got it. Got it. And just to clarify, so you haven't taken any further pricing actions or plan to take any further pricing actions. It's still kind of the three rounds of increases that you previously spoke to?
Nathan Winters:
That's right. The last one just went into effect at the beginning of this month. And again, we'll continue to monitor if any additional necessary. I don’t know, Joe, you want to …?
Joe Heel:
I was just saying this last month, beginning of July.
Nathan Winters:
Beginning of July -- excuse me, beginning of July.
Operator:
This concludes our question-and-answer session. I would like to turn the conference back over to Mr. Gustafsson for closing remarks.
Anders Gustafsson:
To wrap up, I would just like to thank our employees and partners for their extraordinary efforts to serve customers and deliver a better-than-expected Q2 results. We continue to focus on prioritizing our customers mission critical needs and scaling our vibrant expansion markets. And we would also like to wish a warm welcome to the Matrox Imaging team. Thank you everyone.
Operator:
The conference is now concluded. Thank you for attending today's presentation. You may now disconnect.
Operator:
Good day. And welcome to the First Quarter 2022 Zebra Technologies Earnings Conference Call. All participants will be in a listen-only mode. After today’s presentation, there will be an opportunity to ask questions. Please note, today’s event is being recorded. I would now like to turn the conference over to Mike Steele, Vice President of Investor Relations. Please go ahead sir.
Mike Steele:
Good morning and welcome to Zebra’s first quarter conference call. This presentation is being simulcast on our website at investors.zebra.com and will be archived there for at least one year. Our forward-looking statements are based on current expectations and assumptions and are subject to risks and uncertainties. Actual results could differ materially due to factors discussed in our SEC filings. During this call, we will reference non-GAAP financial measures as we describe our business performance. You can find reconciliations at the end of the slide presentation and in today’s earnings press release. Throughout this presentation, unless otherwise indicated, our references to sales growth are year-over-year on a constant currency basis and exclude results from recently acquired businesses for the 12 months following each acquisition. This presentation will include prepared remarks from Anders Gustafsson, our Chief Executive Officer; and Nathan Winters, our Chief Financial Officer. Anders will begin with our first quarter results. Then Nathan will provide additional detail on the financials and discuss our revised 2022 outlook. Anders will conclude with progress made on advancing our Enterprise Asset Intelligence vision. Following the prepared remarks, Joe Heel, our Chief Revenue Officer will join us as we take your questions. Now let’s turn to slide four as I hand it over to Anders.
Anders Gustafsson:
Thank you, Mike. Good morning, everyone, and thank you for joining us. Our team delivered solid first quarter results in an exceptionally challenging macro environment. For the quarter, we realized adjusted net sales growth of greater than 5% and adjusted EBITDA margin of 19.9%, a 540-basis-point decrease and non-GAAP diluted earnings per share of $4.01, a 16% decrease from the prior year. Customer demand remains strong for our solutions that digitize and automate workflows. We realized sales growth across all four regions supported by exceptional strength in mobile computing with particularly strong growth in Asia-Pacific and Latin America. Our teams have continued to manage supply chain constraints as we navigate significant global macro uncertainty including COVID-19 lockdowns across Asia. We were able to secure more supply in mobile computing and scanning than we originally anticipated, which more than offset the impact of suspending shipments to Russia in early March. However, we were unable to fully satisfy customer demand particularly for our printing products. Supply chain costs were greater than our expectations and significantly weighed on gross margin, which was partially offset by higher service and softer margin. Operating expenses as a percentage of revenue increased due to acquisitions in our expansion markets and resuming in-person events. Overall, we are pleased that our first quarter sales and earnings performance exceeded the high-end of our guidance ranges despite extreme supply chain challenges including transitory costs that were higher than our expectations. With that, I will now turn the call over to Nathan to review our Q1 financial results in more detail and discuss our revised 2022 outlook.
Nathan Winters:
Thank you, Anders. Let’s start with the P&L on slide six. In Q1, adjusted net sales increased 6.1% including the impact of currency and acquisitions, and 5.4% on an organic basis, as we successfully secured a greater supply of mobile computers and data capture products than we had anticipated. Our Asset Intelligence and Tracking segment including printing and supplies declined 8.1% due to significant supply constraints on our printing products, as well as cycling strong prior year results. Enterprise Visibility & Mobility segment sales increased 11.6% driven by exceptional growth in mobile computing. We continue to drive solid growth across services and software with strong service attach rates and expansion of our software offerings. We recognized growth in all four regions. North America sales increased 2% with strength across the portfolio with the exception of printing. EMEA sales increased 2% driven by strong growth in mobile computing. Asia-Pacific sales grew 28%, with strength across all major geographies, including China. And in Latin America, sales increased 31% with exceptional growth in Mexico. Adjusted gross margin declined 430 basis points to 44.6% due to unprecedented premium supply chain costs and unfavorable product mix, partially offset by higher service and software margins. We will discuss our supply chain expenses further in a moment. Adjusted operating expenses as a percentage of sales increased 100 basis points, primarily due to new business acquisitions in our expansion markets, as well as increased marketing activities and employee travel costs as we return to in-person events. First quarter adjusted EBITDA margin was 19.9%, a 540-basis-point decrease from the prior year period, primarily due to negative gross margin impact of unprecedented supply chain costs. Non-GAAP earnings per diluted share was $4.01, a 16.3% year-over-year decrease. Turning now to the balance sheet and cash flow highlights on slide seven, our balance sheet remains strong. From a debt leverage perspective, we ended the quarter at a modest 0.8 times net debt-to-adjusted EBITDA leverage ratio, which provides us ample flexibility. In Q1, we generated $40 million of free cash flow, which was lower than last year, primarily due to higher incentive compensation payments given our exceptional 2021 performance and the higher use of working capital as sales volume shifted to later in the quarter. We also made $305 million of share repurchases, as we have been opportunistic in a volatile market. On slide eight, we showed the impact of transitory costs related to industry-wide supply chain disruption caused by the pandemic. Our team continues to work all avenues to satisfy strong customer demand, including product redesigns, long-term supply agreements, buying critical components in the spot market, along with expediting component parts and finished goods to meet our commitments to our customers. In Q1, we incurred incremental premium supply chain costs of $69 million as compared to the pre-pandemic baseline, which is higher than we had anticipated in our prior outlook. In total, transitory items had a combined unfavorable gross margin impact of $57 million year-over-year. Over the past year, these elevated supply chain costs have continued to evolve. At this point, approximately one half of the impact is associated with buying critical components on the spot market at elevated prices and expedited shipping of our printing products via air versus ocean. We expect this portion of the impact to improve throughout the year based on committed volumes from our key suppliers. The remaining half of the impact is associated with elevated freight costs. In Q1, we saw shipping cost per kilo improved and we assume March pricing holds through the remainder of the year. The war in Eastern Europe and lockdowns at manufacturing sites in China have elevated our supply chain costs above our prior expectations and delayed the improvement we had expected. We now anticipate approximately $200 million of premium supply chain costs for the full year. This impact is net of the anticipated impact of a price increase announced last week across our product portfolio that will become effective as we enter the second half of the year. Let’s now turn to our outlook. We entered the second quarter with a strong order backlog and healthy sales pipeline supported by broad-based demand for our solutions. Our expected sales growth of 3% to 7% is limited by what we can deliver to our customers due to extended lead times and limited availability of component parts, amplified by COVID-19 lockdowns across China. Our guide assumes steady improvement in Chinese manufacturing output. Our outlook also assumes a neutral impact from acquisitions and foreign currency changes. We anticipate Q2 adjusted EBITDA margin to be between 20% and 21%, which assumes gross margin contraction from the prior year due to unfavorable sales mix and expected premium supply chain costs of $60 million, which translates to an approximately 260-basis-point detrimental margin impact as compared to the prior year period. We also expect increased operating expenses as a percentage of sales, primarily due to our entry into multiple expansion markets since last spring and resuming in-person events. Non-GAAP diluted EPS is expected to be in the range of $4.05 to $4.35. For the full year 2022, we are reiterating our outlook of adjusted net sales growth between 3% and 7%. Demand continues to be robust and product supply is improving, which offsets the headwind of 1 point to 2 points of sales into Russia and global macro uncertainty that has escalated since our prior outlook. This sales growth outlook now assumes a 50-basis-point detrimental net impact from foreign currency and business acquisitions due to the significant move in the euro since our prior update. We now anticipate full year 2022 adjusted EBITDA margin of approximately 22% to 23%, which is 1 point lower than our previous guide due to our revised expectation of supply chain costs, which are $60 million higher than the impact we realized in 2021. We now expect our free cash flow to be at least $800 million for the year, which we have reduced due to the increase in expected supply chain costs, as well as the anticipated increased use of working capital due to the timing of sales and inventory replenishment. Note, that our outlook excludes the pending acquisition of Matrox Imaging, which Anders will cover in a moment. Please reference additional modeling assumptions shown on slide nine. With that, I will turn the call back to Anders to discuss how we are advancing our Enterprise Asset Intelligence vision.
Anders Gustafsson:
Thank you, Nathan. I am encouraged by the strong demand across our business and the bold actions our teams are taking to navigate the supply chain challenges and the uncertain global environment. Slide 11 illustrates how we digitize and automate the front line of business by leveraging our industry-leading portfolio of products, software and services. By transforming workflows with our proven solutions, Zebra’s customers can effectively address their complex operational challenges, which have been magnified by the pandemic. We empower the workforce to do their jobs more efficiently by navigating constant change in near real-time, utilizing insights driven by advanced software capabilities such as prescriptive analytics, intelligent automation and machine vision. We were very excited to resume active participation in trade show events. At MODEX 2022, the world’s premier supply chain show, Zebra showcased our solutions, which provide intelligent automation to help warehouses increase their productivity as e-commerce accelerates. Attendees were interested in the dynamic orchestration between our autonomous mobile robots and warehouse associates equipped with our wearable technology, which significantly increases pick productivity. Zebra also demonstrated how our fixed industrial scanners and autonomous mobile robots work together to increase efficiency and reduce costs in warehouse operations. At HIMSS, the leading Global Healthcare Conference, customers were excited to see how our solutions are designed to connect critical equipment, patients and caregivers to address challenges across their operations ranging from patient identification to pharmaceutical supply chain visibility, our both featured track and trace technologies, including scan and print solutions that increase the accuracy of inventory supply management to improve throughput, reduce waste and inform sourcing decisions. We also highlighted how Zebra’s RFID solutions can further improve health care operations and patient safety. Earlier this year, we raised our long-term organic sales growth expectations to 5% to 7% and provided a refreshed view of our served markets as noted on slide 12. These expectations are supported by megatrends, including the on-demand economy, asset visibility, mobility and cloud computing, and automation. These trends have become increasingly important to our enterprise customers and are now a higher priority as labor shortages and cost inflation continue to bring more challenges. Our announcement in the March to acquire Matrox Imaging, a recognized leader in machine vision, underscores our commitment to scaling into these expansion markets. Slide 13 illustrates how the Matrox acquisition will enable us to create a comprehensive portfolio of fixed industrial scanning and machine vision solutions, building on our smart camera product launch last year and augmenting our growing expertise in software and deep learning. Matrox brings a complementary offering of products and solutions, including advanced smart cameras, vision controllers and 3D sensors, as well as one of the most sophisticated software imaging libraries in the market. These solutions capture, inspect, assess and record data from industrial systems in factory automation, electronics, pharmaceuticals and semiconductor industries. Customers benefit from increased productivity and improved product quality. With this acquisition, Zebra will become even better positioned to serve our customers’ increasingly complex needs regardless of where they are on their automation journey. Matrox generates annual sales of approximately $100 million, with a higher profit margin profile than Zebra. The $875 million acquisition is expected to close midyear. Now turning to slide 14, businesses partner with Zebra to help optimize their end-to-end workflows as they strive to meet increasing demands of consumers, I would like to highlight several recent key wins across our end markets. A truck stop operator in North America recently began rolling out our task management and prescriptive analytics software solutions to its more than 700 locations. We are addressing this customer’s need to track and optimize its internal supplies and retail inventory levels in real-time, while prioritizing and directing employee resources to the highest value opportunities. A feedback loop on task execution is critical, as the aim to maximize productivity and customer satisfaction. A large supermarket operator in Europe has expanded its use of Zebra products, including mobile computers and scanners to address click and collect use cases for buy online pickup in-store transactions, price checking, loss prevention, inventory, reallocation among stores and improved product availability. This expansion win demonstrates the productivity benefit of a more connected and empowered workforce. One of the largest railroad freight companies in North America is deploying our TC57 mobile computers to its train conductors and employees working in the rail yards. They use the devices to ensure cargo is on-boarded to the correct train or truck for the next leg of its journey and to automate time and attendance tasks and daily activity of the train crew. The ruggedness and productivity of the Zebra solution was a key differentiator in this competitive win against the consumer device. In another recent win, a regional health care system expanded their use of Zebra solutions, replacing desk phones with our TC21 mobile computers and deploying TC52 mobile computers with our Workforce Connect application for instant clinical communications, including secure texting and calls. We continue to collaborate with this customer to explore additional solutions that can further optimize their operations. We were also very pleased that Rakuten, a large third-party logistics provider selected Zebra’s autonomous mobile robots to improve the productivity of their warehouse operations. This fulfillment solution will improve picking efficiency, eliminating unnecessary steps for its frontline workers. The connectivity of the associates through wearable technology increases the ability to share prioritized tasks in real-time to create additional efficiencies. In closing, we continue to be very excited about our growth prospects. The pandemic has accelerated trends that drive Zebra’s vibrant markets including digitizing the healthcare-patient journey, e-commerce adoption, and real-time track and trace across the supply chain. We are working diligently to navigate through near-term industry-wide supply chain challenges and to satisfy strong customer demand for our solutions. Now, I will hand the call back over to Mike.
Mike Steele:
Thanks. Anders. We will now open the call to Q&A. We ask that you limit yourself to one question and one follow-up, so that we can get to as many of you as possible.
Operator:
Thank you. And ladies and gentlemen, today’s first question comes from Tommy Moll with Stephens. Please go ahead.
Tommy Moll:
Good morning and thank you for taking my questions.
Anders Gustafsson:
Good morning.
Tommy Moll:
Anders, I wanted to start on the topic of some of the pricing actions you have announced. I am just looking back through notes here and I think there was one in September, another one in February and now it sounds like one in April. So what can you tell us there about how realization has gone thus far, what feedback or pushback if any you have gotten when these have been announced and if you are able to quantify for your full year revenue outlook, how much you think you will realize on a year-over-year basis, that would be helpful to know as well? Thank you.
Anders Gustafsson:
Yeah. I will start and then I will have some of my colleagues here add to this also. But we continue to assess and address pricing issues based on competitive environment and the inflationary environment as well. As you mentioned, we have implemented targeted price changes in September of last year and February of this year that was across the product portfolio and the intent for those was to substantially offset, the realized component cost increases that we have seen. We implemented the latest price increase last week, which was intended to partially mitigate the premium shipping costs that we have experienced and we will continue to assess this pricing -- our pricing environment and make sure that we do what we can to offset the increased costs that we are experiencing. I will let Joe Heel talk a bit more about the impact on customers here.
Joe Heel:
Yeah. Tommy, we have been quite pleased with the impacted pricing increases have had so far in the market in the way they have been accepted by our customers. Our larger customers have generally received them with understanding, as they see price increases elsewhere in the business as well and have accepted them, and in our run rate, we have been pleased with the resiliency that we have seen as the run rate has grown despite the fact that we have increased the price. So, overall, we are quite pleased with the realization.
Nathan Winters:
Yeah. Tommy, this is Nathan. Just the last point of your question, so if you aggregate the three price increases, it’s nearly 2-point of sales growth contribution for the full year. So, again, just to remind it is not a general increase, but they were targeted across product families and regions, and each one has a lag before you feel the full impact in the P&L as we honor committed pricing on specific deals and other contracts we have with certain customers.
Tommy Moll:
That’s all very helpful thing. Thank you. On Matrox, I wanted to shift gears here. I guess to start, anything you can share just in terms of P&L, revenue CAGR historically or prospectively and maybe in terms of the market? Margins you have called out is accretive to Zebra there at least a couple of public peers with substantially higher margins, both at the gross and operating margin lines? I know you probably can’t give us exact numbers. But anything you can do to just situate us on what the profile looks at Matrox would be helpful. But maybe at a higher level as well, just help us situate the Matrox platform with your existing vision platform that you have built organically and what avenues are open to you through Matrox that weren’t previously? Thank you.
Anders Gustafsson:
I will start and then I think Joe will help out here also. First, we announced the -- our intent to acquire Matrox Imaging back in March, and they are a recognized leader in machine vision and I think that underscores our commitment to the important expansion market for us. You might remember we launched our own fixed industrial scanning portfolio last year and Matrox very much complements our fixed industrial scanning by being clear -- one of the clear leaders in the machine vision. So we are sort of very excited about what this combination can bring to us. It sort of helps us scale our business much faster and creates a very comprehensive product and solutions portfolio. And I’d say here also, Matrox has one of the absolutely most sophisticated software libraries for machine vision in the industry and we are very excited about what we can do with that together. So we feel we have a very strong platform that we can now grow off. And I think the acquisition will help Zebra to serve our customer’s needs better whether they are just beginning on their automation journey or have very complex needs. And at Zebra, we have already recruited over 100 channel partners in this space. So we feel that we are able to bring the best of Zebra and the best of Matrox to bear here. So very complementary product offerings, very complementary go-to-market activities, where we are leveraging our channel centricity and able -- we are able to bring that expertise to Matrox to help accelerate their growth
Joe Heel:
Perhaps, the only thing I’d add on the go-to-market side is that, recruiting channel partners is the primary thrust for developing the go-to-market opportunity, but we also see a good opportunity in bringing machine vision applications to our existing large customers. I think in particular about our P&L and our manufacturing customers are looking to automate warehouses and production facility. And we already are seeing good traction as those customers have engaged with us on the fixed industrial scanning side with our existing portfolio and as they have heard about our announced acquisition of Matrox, they are very eager to engage with us on the machine vision side as well. So we see a lot of good traction on the go-to-market part.
Nathan Winters:
Yeah, Tommy has already got a three-headed answer here. But as we said, $100 million run rate, it’s in an attractive market that’s growing high-single digits and we would expect for us to participate in that. And from a margin standpoint, it is accretive to our overall Zebra’s EBITDA rate, but not quite to maybe some of the other competitors in the market just based on size and scale of the company where it’s at today.
Tommy Moll:
Three-headed answer, but a multipart question. So thank you for indulging there.
Operator:
Thank you. Ladies and gentleman, our next question today comes from Keith Housum with Northcoast Research. Please go ahead.
Keith Housum:
Good morning, guys. Anders, looking at the supply chain issues, which is obviously very fluid in China today, can you perhaps describe where Zebra is right now in terms of working with your key vendors and getting the supplies you need. I mean, is it still a matter of uncertainty or do you feel like the worst is past and things are going better for you guys?
Anders Gustafsson:
Yeah. I think we believe that the situation improved through Q1 and we see it as improving over the year, but not a snap back into pre-COVID situations. We have been building more and more resiliency into our supply chain over the last several years, when tariffs happened, we set up new facilities in Malaysia, Vietnam, Taiwan, Mexico and so for. So we are much less dependent on China as an assembly facility. We have also worked hard on signing up long-term supply agreements with both new and existing suppliers and that is beginning to benefit us given the strong performance we had in Q1 on revenues and the solid guide we gave on Q2 outlook here. We are also continuing to buy critical components on the spot markets, that’s helping to optimize our allocation with suppliers and we have been dedicating now for quite a long time a substantial part of our engineering resources to product redesigns to minimize the impact of these long lead time components. So I think we feel we have a better visibility today, better supplier commitments and then coupled that with the product redesigns, which eliminates the need for some of these long lead time components. We feel we are in a better -- in a gradually improving environment throughout this year.
Keith Housum:
So just to be clear, the ongoing issues were shutdowns in Shanghai over the past month and right in Beijing are not impacting your supply chain issues correct now, is that correct?
Anders Gustafsson:
We don’t expect them to impact us for the quarter. There’s been -- our main Tier I assembly facilities in China are up and running, but there are some Tier 2 facilities or Tier 3 facilities that are still impacted. But based on our latest data, we expect them to be able to come online and produce what we need for the quarter.
Keith Housum:
Great. I appreciate that. And then just coming back to the price increases, following on Tommy’s question. I think if I remember, historically, you guys were trying not to pass on through price increases, the impact from the higher freight. With the most recent price increase, are you guys now attempting to do that because the cost comes so high, is that the issue?
Anders Gustafsson:
No. That’s right, Keith. The first two are more really focused around the component increases and this last one is really targeted at the premium shipping costs. Primarily, if you look at the cost per kilo that we are paying, the rates have come down quite a bit from the fourth quarter to what we are seeing in March. But we don’t expect those to -- we are holding that constant in our forecast for the full year, but it’s going to take some time before we get back to pre-pandemic levels given the current environment.
Keith Housum:
Great. Yeah. I appreciate that. Thank you.
Operator:
And ladies and gentlemen, our question today comes from Andrew Buscaglia with Berenberg. Please go ahead.
Andrew Buscaglia:
Good morning, guys.
Anders Gustafsson:
Good morning.
Andrew Buscaglia:
So may be just limited to the demand side a bit, so you are able to, I think, ship product to customers and able to get that -- fulfill that demand, which seems to be intact. But you are hearing some of these larger e-commerce companies talk about perhaps some lower spend on capital projects this year. I am wondering for the remainder of the year what are -- what is your assumption on where that demand is coming from? Do you see -- I think your last quarter, you still talked about some optimism around some large projects moving forward or that’s not in your guide. But maybe talk about the dynamics you are seeing and what type of demand you are seeing from individual customers?
Anders Gustafsson:
Well, first I’d say that, the demand environment is very strong. Particularly, say you talked about retail, but I think it goes to all verticals for us. The digital transformation is continuing at a fast pace and that’s driving strong demand for our type of solutions. And we performed above the high-end of our outlook here despite these supply chain challenges and having to suspend shipments into Russia in March. So, overall, the supply was more favorable to us in Q2 -- in Q1 and we are -- we expect demand to continue to kind of outpace or certainly in Q1 the demand outpaced our supply and that was particularly true for printers. But we did see strong growth across all regions, but particularly so in Latin America and Asia-Pacific, and mobile computing was the strongest performer on the product side. It’s hard for us to comment now specifically on individual customers, but we have a number of large customers. They tend to have to go through buying cycles. And at this stage, I think, we feel we can certainly offset any weakness that we have seen so far with -- due to this overall strong demand from the broader business and we highlighted also here that the strength of the run rate in Q1. Joe, do you want to add?
Joe Heel:
Yeah. I would add that we are seeing especially in the second half growth opportunities in the following areas. One is our run rate. Remember that our business has at least a third of it in the run rate, which is smaller transactions and that’s a segment of the market that has shown remarkable resiliency especially recently and so we are expecting that will continue through the rest of the year. Manufacturing and P&L have been quite strong as well for us as those sectors have been renewing a lot of their technology and there is interest in new technology areas there that drive greater productivity and efficiency, which will be needed by those sectors in the economic environment that we are in. So I think about things like automation and RFID, those are areas that we are seeing good demand come in and help us in the second half.
Andrew Buscaglia:
Okay. No. That’s helpful. So maybe just one other one on capital allocation, just given how the stocks act this year amongst the tough market and I know you have lowered your cash flow expectations for the year. So are -- is share repurchase becoming more of an interesting use of cash here or are you still sort of more so committed to M&A?
Nathan Winters:
So from a capital allocation, we said in the prepared remarks, we ended Q1 at just below 1 point from a net debt leverage perspective. So obviously comfortable with where we are at. It gives us lot of flexibility to do both, to continue to look for attractive M&A opportunities, as well as to be active from a share repurchase perspective and we were in Q1 with over $300 million of share repurchases, we have been active here in Q2 with more than $100 million of share repurchases so far. So I think the balance sheet flexibility and the free cash flow for the year gives us that ability to do both. And again, even with the Matrox acquisition, if there are opportunities that come along, we are still active in the market.
Andrew Buscaglia:
Okay. Thank you.
Operator:
And our next question today comes from Jim Ricchiuti with Needham & Company. Please go ahead.
Jim Ricchiuti:
Hi. Good morning. I just wanted to get into the outlook for the AIT business, as you look at Q2, in the second half. Are you assuming some easing of the supply chain pressures that potentially will help the topline in that part of the business where clearly you have been probably a little bit more heavily disrupted as well on margins?
Anders Gustafsson:
Yeah. First it will be more broadly across all our product categories. We continue to drive a lot of innovation across the portfolio of our solutions and that are helping to digitize and automate frontline workflows and those are increasingly important areas of investment for our customers. And I’d say our synergistic portfolio of software and services and products are solving some very critical challenges for our customers. For the Printing business, we certainly saw some supply chain challenges across most of the printing portfolio in Q1 that was driven by some actually few key components. So it wasn’t so widespread but it’s a few key components that we needed. North America and Europe was disproportionately impacted by those challenges, but it was more a global thing. But we have succeeded in securing more of those components, particularly late in Q1 and we see then the combination of having more of those components. And some of these redesigned activities we have done to ease the need for or to enable us to get more supply and we expect to see a good sequential uptick in our Printing business in Q2 and let’s say sort of the underlying demand for our Printing business is very strong.
Jim Ricchiuti:
Thank you. And just as it relates to EMEA, Europe, clearly some impact from supply chain on the Printing business that you have seen. But I am just wondering are you seeing, have you seen any change in demand since we have seen the conflict in Ukraine in Western Europe from either some of the increased macro uncertainty? Are you seeing any shift in the demand that you are seeing from some of your customers and end markets there?
Anders Gustafsson:
Let’s say so far Europe has been resilient and we have seen -- we had a very strong demand in first quarter. We obviously had been impacted by Russia and Ukraine. So we have about 1% to 2% of our revenues coming out of Russia and Ukraine, particularly Russia. But so far, I’d ask Joe to comment here also that our European customers have been quite resilient and we haven’t seen them pull back, you might have individual customers, but not across the Board.
Joe Heel:
Yeah. I can only echo that we have seen outside of the fact that we discontinued our sales into Russia and halted into Ukraine as well. We have not seen an adverse impact on the sales in the rest of Europe, neither in our large customer business nor in our run rate.
Jim Ricchiuti:
Got it. Thank you.
Anders Gustafsson:
I think, as I mentioned…
Operator:
And our next…
Anders Gustafsson:
… with the tight labor market that you see in the U.S. and Europe, our solutions become more important, right? This is -- our solutions help mitigate the need for adding workers. Basically, the same workforce can add productivity, can be more productive by utilizing our type of solutions, mobile computers, printers, robots, basically all our portfolio.
Operator:
And our next question today comes from Meta Marshall with Morgan Stanley. Please go ahead.
Meta Marshall:
Great. Thanks. Maybe a couple of questions for me, in the past you have given a view that about a third of retail representatives or representatives kind of have mobile devices today and that’s kind of a great opportunity for growth for you guys going forward. Just as we kind of emerge from a COVID environment. Just any update to that view of where we are or where organizations are looking to get to as far as penetration of devices? And then second question from me, just any update on kind of the healthcare market, particularly as they move past kind of COVID use cases to more kind of turning to their own transformation? Thanks.
Anders Gustafsson:
Yeah. I will start and then we will see if Joe wants to add something here also. But first starting on the mobile computing side, which is the device for all. First, we had strong growth this past quarter supported by very broad-based demand across all regions. And I say here, we had a particular bright spot around rugged tablets, which we don’t talk too about as much, but we were up double digits and definitely taking share in that space. We also announced a new WS50, which is the world’s smallest all-in-one android wearable and that’s going to be available for shipment now in Q2. And then more specifically to your question about empowering every worker with the device, that is clearly a strong theme for our customers. We estimate that in retail, less than one-third of all workers are currently equipped with the device. But we are now seeing -- we worked with several large retailers today, who are deploying our devices to every one of their associates. So this trend is definitely alive and progressing. Also I’d say the partnership that we have with Microsoft Teams provides another strong collaboration platform that is aimed at frontline workers and that’s helping to drive momentum and then I will go to health care and then I will -- oh, do you want to…
Joe Heel:
Yeah. Before you go to healthcare…
Anders Gustafsson:
Yeah.
Joe Heel:
… let me just add one thing to that point. This last point is quite important. We are beginning to see elements of the strategy that have both devices and hardware and software and services applications come together bear fruit by showing synergies in both directions. And what do I mean by that? We have already been pursuing, looking at our device customers, where we have a very strong market share and offering them some of the applications like our Workforce Connect, voice communication capability or our Reflexis task management capability and have seen good opportunity for synergies in that direction. But what we are seeing now is customers are thinking about those applications that really have their workforce collaborate. The Teams example that Anders gave and also its voice communications like Workforce Connect requires a workforce to be fully equipped, otherwise they can’t collaborate and that’s what we are now seeing is customers think in order to deploy this Workforce Connections solution or the Teams solution, I need to get a device for all our workers. We have several examples now of where that, if you will, reverse synergy has taken place and that’s a really good driver of momentum for us into that other two-thirds of workers that we have been looking forward.
Anders Gustafsson:
And a couple of words on healthcare. So healthcare continues to be a very attractive growth opportunity for us as we help the healthcare industry transform. Our purpose-built solutions are critical for improving the patient journey and to drive productivity of healthcare providers more broadly. We also enhance caregiving to better address patient demands and we accomplished this by automating workflows, as well as connecting assets, patients and staff from a fiscal digital perspective. We see also a number of new attractive growth opportunities such as tablets for telehealth, where just more interest around location of equipment, and I’d say, our broad portfolio of supply is playing very well in healthcare. And lastly, our solutions are also use that we talked about in earlier call for global vaccine distribution such as for polio COVID 19 or malaria. So we start to see healthcare is being a very attractive growth market for us as we go forward.
Meta Marshall:
Great. Thanks.
Operator:
Today’s next question comes from Joseph Donahue with Baird. Please go ahead.
Joseph Donahue:
Hey, guys. Thanks for taking the question. Could you talk about the demand you are seeing for RFID. I had some large companies announced projects that trickling down if it broad based?
Anders Gustafsson:
Yeah. RFID is a very attractive market for us. It’s been commercialized for some 30 years. But we now see strong demand around apparels, in-store inventory accuracy as it was the first driver and we have seen a few large public customer announcements in the last month or so, both from Walmart and UPS, which I am not talking about our participation in this program. I am just talking about the commitment they show to RFID and how many of the suppliers and partners of those companies will also have to figure out how to deliver solutions that are compatible with their processes now. So we have seen strong growth in our RFID portfolio, somewhat more hamstrung by supply chain constraints in first one, but the backlog and the momentum for us is very strong. And we have a leading portfolio of mobile reader, RFID readers, fixed readers, and our printer and coders.
Joe Heel:
Yeah. I think in particular, if I may add, this is Joe Heel, that a mandate like Walmart where they are asking their suppliers to tag the product going into their stores requires not only the readers that we often think are first, but it also requires printing all of those tags and getting the tags. So we are seeing a lot of increased demand now for both printers and tags in addition to readers. So there is a good momentum in RFID. This is the technology that will drive growth for some time.
Joseph Donahue:
Okay. Great. And then just to switch it up, you have talked earlier about redefines, are those factoring mostly now or should the effects be seen later in the year?
Joe Heel:
Redesigns.
Anders Gustafsson:
Yeah. We have been redesigning a number of our products starting from last summer to now. So some of them are already in effect and working and that was part of what helped us in Q1. Others are just coming online and some are going to be completed I think more later in Q2. So, it kind of -- we -- this is a dynamic environment and we have to hook, adjust and react to feedback we get from the market about the different components. Some components might have been okay in Q3 of last year, but they were became long lead time components in Q1. So it is an ongoing program for us. But we are seeing less and less need for it. So the resources we have dedicated to it have -- we have been able to release some of those back into regular product developments. But it is helping already and I expect that it will continue to incrementally help us as we go through the year.
Joseph Donahue:
Got it. Thanks.
Operator:
And our next question today comes from Damian Karas with UBS. Please go ahead.
Damian Karas:
Hi. Good morning, everyone.
Anders Gustafsson:
Good morning.
Joe Heel:
Good morning.
Nathan Winters:
Good morning.
Damian Karas:
So I am late to join here. Switching over from another call. Apologies if I repeat anything you might have already mentioned. But I wanted to ask you first about the sales trajectory and guidance. I think you are coming in above expectations for the first quarter and looking it later this year, the comps do get easier. So, I am just wondering if you could maybe comment on why the growth rate wouldn’t pick up later this year and just maybe any color you could provide sort of on the run rate for orders as you exited the quarter?
Anders Gustafsson:
Yeah. So if you look at our full year guide of 3% to 7%, sort of saying, you have heard earlier, which is why we are as confident as ever about the business. Strong backlog, solid orders, booking momentum here in the first part of the year and we are seeing our pricing actions taking hold, which is giving us a benefit, as well as continued improvement in supply visibility assuming. But this is also helping offset the assumed headwind of 1 point to 2 points of sales into Russia that were offsetting for the full year, as well as taking a cautious view on the second half assumptions given the broader macro uncertainties, as well as the FX volatility. So if the strong momentum definitely plays a part, but offsetting two significant headwinds between Russia, the macro uncertainty and FX.
Damian Karas:
Okay. Understood. And then, I wanted to ask you about working capital, more specifically, inventory. So, sequentially, inventory did move lower. Just wondering how you are positioned in terms of any raw materials, work in processes you might have on hand that kind of satisfy your near-term demand. And wondering if you will be looking to build raw material or WIP to ensure you don’t have a short per phone supply going forward?
Anders Gustafsson:
Yeah. So we did see a decrease in inventory here in the first quarter as we were able to ship more than what we had expected driving the sales in Q1 ahead of our guide and that is the expectation for the remainder of the year is that we would slowly build back inventory both from a strategic reserve WIP at our Tier 1 and Tier 2 suppliers, as well as ultimately building back our finished good stock in our own warehouses. But I think you won’t really see the full effects of that until later in the year and early part of next year. But that’s part of the reason for our full year free cash flow guide was to give us some flexibility if we had -- if we can build inventory later in the year then we can do that.
Damian Karas:
Got it. Makes sense. Appreciate the color. Best of luck guys.
Anders Gustafsson:
Thank you.
Operator:
Ladies and gentlemen, this concludes our question-and-answer session. I’d like to turn the conference back over to Mr. Gustafsson for any closing remarks.
Anders Gustafsson:
Yeah. To wrap up, I would like to take a moment to say our thoughts are with all those affected by Russia’s invasion of Ukraine, particularly our colleagues in the region and those with loved ones, who have been impacted. I would like to thank our employees and partners for their extraordinary efforts to serve customers and deliver better than expected Q1 results, We continue to focus on prioritizing our customers’ needs in a supply constrained environment and we look forward to welcoming the Matrox team once the acquisition closes. Thank you, everybody.
Operator:
And ladies and gentlemen, this concludes today’s conference call. We thank you all for attending today’s presentation. You may now disconnect your lines and have a wonderful day.
Operator:
Good day everyone and welcome to Zebra's Fourth Quarter and Full Year 2021 Earnings Conference Call. All participants will be in a listen-only mode. [Operator Instructions] After today's presentation, there will be an opportunity to ask questions. Please also note today's event is being recorded. At this time, I'd like to turn the floor over to Mike Steele, Vice President of Investor Relations. Sir, you may begin.
Mike Steele:
Good morning and welcome to Zebra's fourth quarter conference call. This presentation is being simulcast on our website at investors.zebra.com and will be archived there for at least one year. Our forward-looking statements are based on current expectations and assumptions and are subject to risks and uncertainties. Actual results could differ materially due to factors discussed in our SEC filings. During this call, we will reference non-GAAP financial measures as we describe our business performance. You can find reconciliations at the end of the slide presentation and in today's earnings press release. Throughout this presentation, unless otherwise indicated, our references to sales growth are year-over-year on a constant currency basis and exclude results from recently acquired businesses for the 12 months following each acquisition. This presentation will include prepared remarks from Anders Gustafsson, our Chief Executive Officer; and Nathan Winters, our Chief Financial Officer. Anders will begin with our fourth quarter and full year 2021 results. Then Nathan will provide additional detail on financials and discuss our 2022 outlook. Anders will conclude with progress made on advancing our enterprise asset intelligence vision along with an updated view of our served market opportunity and revised long-term sales outlook. Following the prepared remarks, Joe Heel, our Chief Revenue Officer, will join us as we take your questions. Now let's turn to Slide 4 as I hand it over to Anders.
Anders Gustafsson:
Thank you, Mike. Good morning everyone and thank you for joining us. Our team delivered solid fourth quarter results in an exceptionally challenging supply chain environment. For the quarter, we realized adjusted net sales growth of 12% or 10% on an organic basis, adjusted EBITDA of $319 million, a 4% year-over-year increase and adjusted EBITDA margin of 21.7%, a 180 basis point decrease. Non-GAAP diluted earnings per share of $4.54, a 2% increase from the prior year and strong free cash flow. Customer demand is stronger than ever for our solutions that digitize and automate workflows. We realized sales growth across all four regions, supported by exceptional strength in mobile computing, with particularly strong growth in Asia Pacific and Latin America. Supply chain constraints limited us from fully satisfying our customer demand, particularly for certain data capture and printing offerings. Our teams have been aggressively working to mitigate the impact of the unprecedented industry-wide supply chain challenges by securing new sources of supply, utilizing alternative modalities of transportation and expediting customer shipments. Premium freight costs exceeded our expectations and significantly weighed on gross margin, which was partially offset by higher service and software margin. We also scaled operating expenses while continuing to invest in initiatives to drive sustainable, profitable growth. Our solid fourth quarter performance closed an outstanding full year 2021 in which we generated record sales, EBITDA margin, earnings per share and free cash flow. With that, I will now turn the call over to Nathan to review our Q4 financial results in more detail and discuss our 2022 outlook.
Nathan Winters:
Thank you, Anders. Let's start with the P&L on Slide 6. In Q4, adjusted net sales increased 11.7%, including the impact of currency and acquisitions and 10% on an organic basis reflecting broad-based demand for our solutions. Our Asset Intelligence and Tracking segment, including printing and supplies, grew 3.1% despite significant supply constraints on our printer products and cycling very strong prior year results. Enterprise Visibility & Mobility segment sales increased 13.2%, driven by exceptional growth in mobile computing. We continue to drive solid growth across services and software with strong service attach rates and expansion of our software offerings. We recognized solid growth in all four regions. North America sales increased 4% with strength in mobile computing, supplies and services. EMEA sales increased 9%, driven by strong growth in mobile computing. Asia Pacific sales grew 29% with strength across all major geographies, including China. And in Latin America, sales increased 42%, continuing strong double-digit growth in all major offerings. Adjusted gross margin declined 210 basis points to 45.7% due to unprecedented premium freight costs partially offset by higher service and software margins. We will discuss transitory costs, including premium freight further in a moment. Adjusted operating expenses as a percentage of sales improved 40 basis points as we scaled our cost structure while continuing to prioritize high-return investment opportunities in the business. Fourth quarter adjusted EBITDA margin was 21.7%, a 180 basis point decrease from the prior year period, entirely attributable to lower gross margin from transitory impacts, partially offset by operating expense leverage. We drove non-GAAP earnings per diluted share of $4.54 and $0.08 or 1.8% year-over-year increase, which also reflects lower interest expense and a slightly higher tax rate. Turning now to the balance sheet and cash flow highlights on Slide 7. In 2021, we generated more than $1 billion of free cash flow for the first time in our history. This was $115 million higher than the prior year, primarily due to increased profitable growth. Our balance sheet remains strong. From a debt leverage perspective, we ended the year at a modest 0.5x net debt to adjusted EBITDA leverage ratio, which provides us ample flexibility. In 2021, we invested $452 million to acquire Antuit, Fetch Robotics and Adaptive Vision to advance our solutions offerings in retail, manufacturing and the warehouse. In addition, we made $34 million of venture investments in five portfolio companies, $59 million of capital expenditures, $257 million of net debt repayments and $57 million of share repurchases. On Slide 8, we show the multi-year impact of transitory costs primarily related to expedited freight due to supply chain bottlenecks caused by the pandemic as well as tariffs on China imports. Our team is making heroic efforts to satisfy customer demand. This includes dedicating substantial engineering resources to product redesigns, negotiating long-term supply agreements with new and existing suppliers, shifting virtually all transport to air promotion and expediting component parts and finished goods to meet customer commitments. Global freight rates have reached record high cost per kilo for all modalities of delivery across our supply chain. In Q4 compared to pre-pandemic rates, we incurred incremental premium freight costs of $67 million, which is higher than we had anticipated in our prior outlook, and $58 million higher than the prior year. Partially offsetting this impact were $4 million of refunds of China import tariffs, which was $8 million less than we received in the fourth quarter of 2020. In total, these transitory items had a combined unfavorable gross margin impact of $66 million year-over-year. I will discuss our assumptions regarding the 2022 impact of transitory costs in a moment. Let's now turn to our outlook. We entered the year with a strong order backlog and healthy sales pipeline supported by broad-based demand for our solutions. Our expected sales growth of 1% to 3% for the first quarter has been capped by what we can deliver to our customers due to extended lead times and limited availability of component parts. Our outlook assumes an approximately 1 percentage point additive impact from acquisitions and foreign currency changes. We anticipate Q1 adjusted EBITDA margin to be approximately 20%, which assumes gross margin contraction from the prior year due to unfavorable sales mix and expected premium freight costs of $60 million, which translates to 340 basis point unfavorable impact to the prior year period. We also expect increased operating expenses as a percent of sales primarily due to our entry into multiple expansion markets since last spring and resuming in-person events. We believe total supply chain impacts, including transitory costs and product availability, are peaking in Q1 with recent improvements in freight capacity and better visibility and supplier commitments to component supply into the second quarter. Non-GAAP diluted EPS is expected to be in the range of $3.70 to $4. For the full year 2022, we expect adjusted net sales to grow between 3% and 7% with the assumption that supply chain constraints steadily abate throughout the year. This outlook assumes a net neutral impact from acquisitions and foreign currency changes. We anticipate full year 2022 adjusted EBITDA margin between 23% and 24%, which assumes total transitory cost impacts, including premium freight expenses of approximately $140 million to $160 million. This is slightly higher than the impact we realized in 2021. We expect our free cash flow to be at least $900 million for the year. Please reference additional modeling assumptions shown on Slide 9. With that, I will turn the call back to Anders to discuss how we are advancing our enterprise asset intelligence vision and to provide an update on our served market opportunity and long-term growth expectations.
Anders Gustafsson:
Thank you, Nathan. I am encouraged by the strong demand across our business and the bold actions our teams are taking to navigate the supply chain challenges. Slide 11 illustrates how we digitize and automate the frontline of business by leveraging our industry-leading portfolio of products, software and services. By transforming workflows with our proven solutions that generate an attractive return on investment, Zebra's customers can effectively address their operational challenges, which have become increasingly complex through the pandemic. Our innovative solutions empower the workforce to do their jobs more efficiently by navigating constant change in near real-time, utilizing insights driven by advanced software capabilities such as prescriptive analytics, intelligent automation and machine vision. We are raising our long-term organic sales growth expectations to 5% to 7% from our former expectation of 4% to 5%. On Slide 12, we provide a refreshed view of our served markets totaling approximately $30 billion, which are supported by mega trends, including the on-demand economy, asset visibility, mobility and cloud computing and automation. These trends have become increasingly important to our enterprise customers and we remain well positioned to meet their needs with our comprehensive solutions. Today, the vast majority of Zebra sales are in our core, which remains vibrant and is now expected to grow 4% to 5%. We have the broadest and deepest offering among the competition and believe that our continued focus and investment will advance our leadership position. Our near adjacencies provide ample opportunity to expand and have a generally higher growth profile than our core. The most promising categories include RFID solutions for use cases that demand the highest level of workforce productivity and inventory accuracy. Smart supplies, including dynamic temperature monitoring as well as the opportunity to equip a broader set of frontline workers with our expanded offering of mobile computers. Beyond our core and near adjacencies are rapid growth expansion opportunities that are transforming workflows across the supply chain. We have entered these areas through organic and inorganic investments over the past 18 months and they represent a low to mid-single-digit percentage of Zebra sales. In mid 2021, we launched several fixed industrial scanning and machine vision smart cameras. We also acquired Fetch Robotics to give us the broadest portfolio of autonomous mobile robots in the industry. We have also been building a compelling software suite that optimizes retail execution and demand planning, which includes Reflexis workforce and task management, Zebra Prescriptive Analytics, Workforce Connect, SmartCount and antuit.ai powered demand forecasting. Collectively, we are serving an approximately $6 billion market in these exciting expansion areas. We are early on our journey and have the opportunity to extend our capabilities deeper into the areas of machine vision, warehouse automation and workflow optimization software over time. Now turning to Slide 13. Businesses partner with Zebra to help optimize their end-to-end workflows as they strive to meet the increasing demands of consumers. I would like to highlight several recent key wins across our end markets. A global apparel retailer is deploying a Zebra solution of 32,000 TC52 mobile computers along with Workforce Connect voice collaboration software and our software solution that transforms mobile computers into workstations on demand. We are enabling this retailer to improve associate productivity and communication in both front of store and distribution center applications, eliminating the need for walkie-talkies and full desktop computer workstations. Our mobile computers will also provide the benefit of stable network connectivity, improved security features and battery management tools. This competitive takeaway win from a major consumer device provider demonstrates our superior value proposition versus the competition. In another recent win, Zebra's Reflexis workforce management solution has enabled a U.S.-based specialty retailer to optimize scheduling for more than 25,000 employees and provide enhanced self-service reporting and analytics to support accountability and performance. We have expanded our relationship with a leading international energy company to empower thousands of convenience store associates in the United Kingdom with Workforce Connect and Reflexis workforce management applications on their Zebra mobile computers and tablets. Our solution enables the store associates to automate their daily responsibilities, maximizing productivity and streamlining task management and administration. We have expanded our relationship with a European auto manufacturer, augmenting thousands of their Zebra mobile computers with RFID readers to enhance quality control in production lines and allow secure employee system access. We continue to collaborate with this customer to pilot promising new solutions to further optimize their operations. In health care, a large hospital system in the Southern United States purchased TC52 mobile computers and our Workforce Connect software application to enable mobile access to the medical record systems as well as facilitate instant communication between nurses and other clinicians. Zebra has selected over competing consumer device providers because of our reputation for comprehensive enterprise solutions. In closing, we are working diligently to navigate through industry-wide supply chain challenges, which limit our ability to fully satisfy strong customer demand in the near-term. That said, the pandemic has accelerated trends that have been driving growth in Zebra's vibrant markets, including e-commerce adoption, the need for real-time track and trace across the supply chain and the shift to a more digital healthcare experience. We continue to be very excited about our growth prospects. Now I'll hand the call back over to Mike.
Mike Steele:
Thanks, Anders. We'll now open the call to Q&A. We ask that you limit yourself to one question and one follow-up so that we can get to as many of you as possible.
Operator:
Ladies and gentlemen, with that, we’ll begin today’s question-and-answer session. [Operator Instructions] And our first question this morning comes from Tommy Moll from Stephens. Please go ahead with your question.
Tommy Moll:
Good morning and thanks for taking my questions.
Anders Gustafsson:
Good morning.
Nathan Winters:
Good morning.
Tommy Moll:
I wanted to start with your revenue outlook. So looking at your first quarter guidance in the full year, it looks like you're expecting a step down sequentially in the first quarter and then revenue builds through the quarters for the rest of 2022. Can you walk us through the assumptions in that cadence across the quarters? And specifically, if you could provide detail on what assumptions you have for the deal business. That would be helpful. Thank you.
Nathan Winters:
Thanks, Tommy. So if you look – we entered the quarter, as we said in our prepared remarks, with a very strong backlog, good bookings momentum here early in the quarter. The guide of 1% to 3% really reflects constrained supply, not demand, driven by very specific and certain component shortages within our Printing and DCS business. Without that, we would expect to be at least as high as our full year guide unconstrained. But with that said, we do see improved visibility into those components later in the quarter and into the early part of the second. So we'd expect a solid rebound in Q2 and then gives us line of sight to our full year guide. And on the full year guide of 3% to 7%, and as we said in the prepared remarks that confident as ever about our business. We do anticipate improved supply chain constraints throughout the year. It's obviously a dynamic environment, but we've secured commitment and we do see improved visibility here over the next few months. And that would also assume increased growth in the last nine months of the year, again, due to the strong backlog demand, along with the recent targeted price increases that go into effect here at the end of the month. Let's say all that while being somewhat cautious in our overall growth assumptions given the supply chain challenges.
Tommy Moll:
And Nathan, would you be able to share any embedded assumptions on the deal business? I know sometimes you have more or less visibility there. So I'm just curious what you've embedded in the outlook today?
Nathan Winters:
Overall, it does, particularly if you look from an EBITDA rate, we do assume a favorable deal mix. So a slightly higher percentage of run rate versus deal mix compared to 2021. But obviously, that becomes a little bit harder to predict as we get into the second half of the year.
Joe Heel:
I could add some color as well. This is Joe Heel speaking. As you saw in Q4, we had strong large deal flow. And if we look at our backlogs and pipelines, we also have continued strong large deal flow. We have no shortage of demand.
Tommy Moll:
Thank you, both. And if I could pivot to a higher level question here. Anders, I appreciate the update you provided on the long-term outlook around revenue. I'm curious for any additional context you could give us on the thought process there and what went into that revised outlook? And then specifically on the double-digit expansion opportunities that you provided, I noticed the ones on your slide are areas where you've already entered either organically or inorganically. Are there any other expansion opportunities that may not be on that slide where we could expect potential for continued M&A and/or organic investment? Thank you.
Anders Gustafsson:
Yes. First, we've – so we raised our longer term growth outlook to 5% to 7% over cycle versus the historical number we had of 4% to 5% that we had in place since 2014 when we did the Enterprise acquisition. Over the last seven or eight years, we have overachieved that target and we've been more in line with 7%, and we see our overall markets being very strong. We served by some very strong secular trends that are helping to drive demand and as we help to digitize and automate our customers' operations and their workflows and our competitive position remains very, very strong. And we think we have great opportunities in our core. The core continues to perform very well, but also in our adjacencies and in our expansion markets. So you asked specifically about the expansion markets, we include in there only things that we have identified so far where we have plans – or more than plans where we have solutions that are in the markets. So could it expand? Sure, absolutely. It can expand. But we looked at sizing the market to the solutions we have today and the type of applications that they address. So we're not going after – we're not including, say, the entire markets for these funds, but only the markets that we can address today. So as we continue to add functionality that will possibly add to solutions, that total market, served market can expand. We certainly see those as very attractive markets. We have a strong right to play. And we have a differentiated value proposition like in fixed industrial scanning or in robotics. And those markets, we expect to have a materially higher strong double-digit growth rates versus our core, and they will then augment the overall growth rates we have for the company.
Operator:
And our next question comes from Andrew Buscaglia from Berenberg. Please go ahead with your question.
Andrew Buscaglia:
Good morning, guys. I wanted to ask a little bit more on the margin outlook near and long-term. So on the price side, you said you raised prices, do you have capacity to potentially raise again? And then on the cost side, are you – if need be, that is obviously. And then on the cost side, are you assuming everything is being shipped by freight again for the most part of the year – sorry, by air, excuse me. Are you assuming freight to ship by air, not land?
Nathan Winters:
Yes. So a few – maybe I'll start with the last question there. If you look from our assumptions, particularly in Q1, we are still assuming that we're almost shipping, particularly in printing, exclusively via air versus ocean. Although, we do expect that to shift as we move throughout the year. So getting back to more normalized levels in the second half. So that's assumed in the full year guide from a margin rate perspective. Now when you look at the price increases, particularly the one we did here this month, that ranged from 0% to 8%. Again, it was not a general increase similar to what we did in September. It was very specific to the product family region based on a competitive position as well as the cost increases we're seeing in those respective product families. And that represents a little less than point of sales growth contribution for the year. And it is something we'll always continue to assess and look at. And if we need to increase prices again based on the competitive positioning and/or the inflationary environment, we'll do so.
Andrew Buscaglia:
Yes. Okay. And on that long-term guidance slide, I was surprised to see that core market, first off, can you update us on what do you think your market share is in that? I believe it's close to 50% last time you gave us that update. And then I'm surprised to see that, that's still 4% to 5% CAGR, just given the world sort of changed in the last couple of years. Yes, just wondering how you're thinking about that.
Anders Gustafsson:
So our market share is very strong. We peg overall market share at about mid-40% for our core, where mobile computer would be a little bit higher. Printing is thereabout so maybe a little higher and a little lower for scanning. But the overall market share, we peg around mid-40%. And the growth rate is based on independent market research for those markets as well as an expectation that with the focus in investments we're doing, we will be able to continue to gain some share, although not quite at the same pace as we have for the last several years.
Andrew Buscaglia:
Okay, all right. Thank you, guys.
Operator:
And our next question comes from Jim Ricchiuti from Needham & Company. Please go ahead with your question.
Jim Ricchiuti:
Question about RFID. There's been quite a bit of activity in that market fairly high profile use cases that have been publicized recently. And I'm wondering, does this represent an incremental growth opportunity? Or does it perhaps shift some revenues from some of the conventional business, your core business. And I'm wondering if you could, number one, talk about the opportunity? And could you – and I'm not sure you've ever really sized that portion of the business. Can you elaborate on that perhaps? Thank you.
Anders Gustafsson:
Yes. So we include RFID in the adjacent markets for us. It's – we've been in the RFID space for a long time. So it is very much a close adjacency to our core, where we have a strong right to play and our solutions are very much tied together. I would think of it as it's not either or type thing that customers either by RFID or the buyer regular solutions, our RFID solution go on top of our traditional products. So if you want to say, print and encode an RFID label, it is one of our traditional label printers with an RFID encoder attached to it. And similar, if you want to read the labels that is an attachment to sled or something like that on our mobile computers. So it is an incremental part of our core business, but it's not the supplement. Or it's a supplement, but not a substitute for our core. And the market continues to grow very nicely. We've seen apparel retail, probably the main driver so far. We're looking at in-store inventory accuracy as one of the big drivers. But it's been spreading across more different categories within retail but also we see now moving into other industries, so manufacturing being able to track components or subassemblies through a supply chain or in health care to be able to do a number of attractive use cases there also.
Joe Heel:
Maybe I’ll add something, Jim. I would say that there’s definitely an incremental piece to it, but there’s also some substitution. I’ll give you two quick examples. In apparel retail, most of the supply chain has replaced barcoding with RFID now, at least in the more advanced retailers, and that’s probably a substitution. Because they’re using that now throughout their operations as they would have before barcodes. On the other hand, we see a lot of applications, for example, pallets. Pallets have in the past, hardly ever been tracked. But with RFID, we can now track them. And so putting RFID labels on pallets is a great way to ensure much greater efficiency of pallet logistics, which is surprisingly a big problem. So that’s an indication of the incremental nature that we do see.
Jim Ricchiuti:
So if we take some comments recently from UPS, where they talk about working on some smart logistics centers where they’re replacing, I think they said something like 20 million potentially using RFID to replace 20 million manual scans simply with traditional barcode. It sounds like you still see a lot of opportunity even if there’s some impact on the core business?
Anders Gustafsson:
Yes. We see that as a nice addition to the business because, one, they would have to augment, say, either printing or mobile computers with RFID capabilities or they could also, of course, use overhead RFID readers, which will be a new business for us with UPS. So we see that as a very attractive adjacent growth opportunity for Zebra.
Jim Ricchiuti:
Got it. Thank you.
Operator:
Our next question comes from Meta Marshall from Morgan Stanley. Please go ahead with your question.
Unidentified Analyst:
Hi, team. This is Eric on for Meta. Thanks for taking our questions and congrats on navigating through another tough quarter and outperforming our expectations. I guess, just maybe to start off on the high-level growth target you put out, do you think every vertical has the potential to be a 5% to 7% growth vertical across your end markets? Or is that more skewed to certain customer bases?
Anders Gustafsson:
We expect the broad-based growth across based on the entire business of verticals, geographies and product lines. Specific to verticals, I’d highlight health care and manufacturing as two high-growth opportunities for us. They have high need for – to digitize their operations and workflows, and say today, there’s an underpenetration – relative underpenetration of our type of technologies within those verticals.
Unidentified Analyst:
Got it. That’s helpful. And then maybe if I could also ask on just some of the investments you’re making and from kind of an operating leverage perspective. You’ve been pretty consistent in delivering operating leverage. But if you were to more aggressively grow into some of your expansion areas that could there be a situation where your top line growth is higher, but earnings growth more mirrors top line growth? Or do you still think even through those investments, you would be able to kind of grow your profitability ahead of revenue?
Nathan Winters:
Yes. So as you mentioned, we’ve had a long track record of driving profitable growth. And at a EBITDA level and EBITDA margin, we believe that can go higher, and we have many levers to do that. Maybe if you look at our full year guide here of 23% to 24% in the midpoint, that’s 2 points higher than we were in 2019, while expanding into these new expansion markets. And those expansion markets come with higher gross margin and the team has continued to focus on operational efficiency, by the way, growing at 2 points despite the transitory cost increases. So yes, it’s definitely still an objective for the company and something we can continue to do over the long-term.
Unidentified Analyst:
Got it. Thank you.
Operator:
And our next question comes from Keith Housum from Northcoast Research. Please go ahead with your question.
Keith Housum:
Good morning, guys. Joe, I’m just trying to unpack the information on the price increases between what you guys in September here and in January and compare that to your annual growth rates. I mean, as you think about that 3% to 7% annual growth, how much of that is coming from, I guess, new unit growth versus just the pricing increase that you guys have been able to roll forward?
Joe Heel:
Yes, Nathan, I think you have a good summary of that. I can add some to it.
Nathan Winters:
Yes. So Keith, so I said earlier, the price increases that went into effect here in the end of this quarter is a little less than 1 point of growth contribution for the year, and then the remainder of that would be driven by the strong backlog and the demand for the product. So it’s a relatively meaningful, but a relatively small part of the overall growth for the year. Joe, anything you want to add?
Joe Heel:
Did that answer the question, Keith? Or did I miss something?
Keith Housum:
I’m trying to combine the February increase you guys come through at the end of the month with the one that you passed through in September. If you take both of those combined, what does it do to you with that?
Nathan Winters:
Yes. Maybe Keith, it might be a little over a point. The 1 here in February is larger in size. And you just have – both of those slightly impacted by timing in terms of they went into effect in terms of our full year impact on 2022.
Keith Housum:
Okay. And as a follow, a secondary question, in terms of like the supply chain, we’re hearing different comments in terms of the supply chain because you got the raw materials issue and then you have logistics. It sounds like from your guidance here, you expect both of those to improve quite a bit before the end of the year, if not totally abate. And I appreciate the efforts you’re doing in terms of the design and I guess, getting secondary sources. But is there one or two things you can point to that gives you the confidence that things will be improved before the end of the year for both these items?
Anders Gustafsson:
Yes. First, as context, I’d say that we provided a record profitable results for the full year of 2021 and record Q4. And we were able to do that in a very challenging supply chain environment. The situation is clearly very volatile and Omicron as an example, has impacted the pace of recovery across all the verticals we serve and globally. But the demand environment is very strong and has ramped very fast over the past year or so. And we continue to put our customers first. So we prioritize making sure we can meet our customer delivery times and customer commitments to the extent we can. Now there are times when we have not been able to meet the traditional lead times the way we would like, but that’s all been supply chain related. But we’re working very hard with our partners and our customers to minimize any impact on our customers’ business or our partners business in this area. And we do believe that the challenges are peaking, and we anticipate both freight and component availability to improve as we go through the year here. Specifically on the component side, I’d say that the impacts on availability and pricing of components that we source there is. So it’s – some are much more impacted than others. So it’s certainly a very dynamic environment in that way. But we – as we said, we’ve been working very – all angles to make sure that we secure as much of supply as we can. We have worked on building more resiliency overall into our supply chain. We have been negotiating long-term supply agreements with both new and existing suppliers. We are working with our suppliers to ensure we get our fair share of allocations. And we’ve dedicated a substantial part of our engineering organization to product redesign to basically design out long lead time parts. As we look into kind of Q2 and the rest of the year though, we do have better visibility and better supply commitments to some of these critical components as we enter Q2. So that’s part of what gives us the confidence for the full year. And so we do expect some gradual improvements as we go through the year.
Nathan Winters:
Keith, I would say from a freight perspective, our air and ocean rates towards the end of the fourth quarter were 5x higher than what they were pre-pandemic. And as we’ve said, expediting both component parts, finished goods and shipping almost exclusively all of our printing air versus ocean. But rates are beginning to recover from the peak in December, still significantly higher than even the first half last year and definitely from the beginning of the pre-pandemic. And we’ll need some time to get print back on the ocean. And I think we still believe that these are largely transitory, but the world has changed, and we need to wait and see how the landscape settles to the extent that will go all the way back down to zero, that we’ll have to wait and see how that plays out.
Anders Gustafsson:
And did you – Keith, did you ask about non-semiconductor shortages also?
Keith Housum:
I didn’t, but you’re welcomed to answer that one as well.
Anders Gustafsson:
Yes. So there’s some inflationary environment across all the commodities, but we would not have been – not to the extent that we will make that a talking point in our earnings calls, if it weren’t for the semiconductor side.
Keith Housum:
Great. Thanks. Good luck, guys.
Anders Gustafsson:
Thank you.
Operator:
Our next question comes from Damian Karas from UBS. Please go ahead with your question.
Damian Karas:
Good morning, everyone.
Anders Gustafsson:
Good morning.
Damian Karas:
Good morning, Andres. I wanted to ask you guys, if you could maybe give us a sense on where you think you are for the core business in terms of the timing of the replacement cycle? I know that those devices are typically sort of recycled every five, six years or so. But just thinking about the really strong year you had last year, it looks like you’re expecting another positive year of growth in 2022, how should we think about the 5% to 7% growth rate kind of when we get past this year, thinking about the demand you’ve seen and whether you need to see a step down first or whether that 5% to 7% is kind of sustainable from here?
Anders Gustafsson:
Yes. So first, the 5% to 7% growth rate is meant to be through a cycle. So there will be some – some years will be stronger, some will be maybe a little weaker. We certainly have been in that case if you look at the past seven years since we had the 4% to 5% rate. But I don’t see any reason why from a demand perspective, there will be any kind of step downs in the early part of the cycle here. We see a very strong demand environment and the refreshes of our product lines that we – that happens to mobile computing to scanning and printing all our products. We talked mostly about it from a mobile computing perspective, where Android has – first, I said, driven an acceleration of refresh rates because there’s so much innovation going into the Android platform. So deployments or products that are deployed, say, five years back, have a hard time now to support the most recent Android versions or all the applications that our customers want to put on the devices. So we’ve seen a shorter refresh cycle for Android versus the traditional Microsoft devices that we had earlier. And that’s all baked into our assumptions for this year. But it’s – we are certainly seeing many of our large deployments that happened in for 2015, 2016 or even 2017 that are now looking to refresh and/or have already refreshed in the process of refreshing. And I don’t know, Joe, if you had any further color for this?
Joe Heel:
Yes. I was going to give you one example, Damian. So in 2015, we closed the largest deal at that time in Zebra’s history in mobile computing, which was a postal service in Europe with the first purchase of TC70 at that time. And they have just refreshed their mobile computers last year. So it was about a six-year cycle for them. And you can see that others have followed suit. And as Andrew said, the replacement cycles have gotten shorter. So going from five to six years, closer to the three to four year period, in many cases.
Damian Karas:
Okay. Great. That’s really helpful. And I appreciate all the detail around your addressable market and the long-term growth rates. I’m just curious on the margin front, what that means for your profile? I think the software side, obviously, higher gross margin relative to your business today. But thinking about those expansion areas, what does it mean for your guys’ margin kind of near-term as those businesses grow and longer-term as well? Thanks.
Nathan Winters:
Yes, Damian, and I mentioned this a little bit earlier on the comments – the question from Eric, but we didn’t have an explicit target on EBITDA margin, although we do believe it can continue to scale and grow over the cycle. And as you pointed out, many levers to do that, including the – all these expansion markets typically come with higher gross margin and that will come through an EBITDA as we scale those respective businesses as well as churn through some of the transitory costs that are currently within the P&L. And I think ultimately, our goal is to continue to drive double-digit EPS growth through all the levers we have available to us.
Operator:
And our next question comes from Brian Drab from William Blair. Please go ahead with your question.
Brian Drab:
Hey, thanks for taking my questions. I'm bouncing between two calls at the moment, and I missed a little bit of the Q&A. So sorry if I repeat something, but the post office project, the larger post – I know there's a lot of post office projects, with the large one that was, I guess, completed here at the end of 2021. What sort of headwind is that to your overall sales growth rate in 2022? And I know you're replacing that with a lot of business, but I mean, it would be great if you could make any comment on the large project.
Nathan Winters:
Yes. So the initial deployment for USPS, we did complete in the – late in the third quarter, early fourth quarter, but our teams have continued to remain highly engaged with the post office. We have a healthy pipeline of opportunities here for 2022. And our current assumption within our 2022 guide is that we will sell less to USPS. So we are cycling through that. But again, have many other opportunities, as Joe mentioned earlier around other large deals in the pipeline, just like we do any other year to offset that and continue to grow.
Brian Drab:
Okay. So it's not material enough that you would tell me that like without this difficult comparison that you would have forecasted growth of a couple of points higher for 2022 barring this one big project?
Nathan Winters:
That's right. Again, every year, we have a large deployments and rollouts. And again, we have new and other opportunities to offset that to reach the – our full year guide for 2022.
Brian Drab:
Okay. Okay. And then I'm just curious in the core part of your business that you're forecasting long-term growth of 4% to 5% for, how does that break down these days between AIT and EVM?
Anders Gustafsson:
The growth between AIT and EVM is actually quite similar. It's not materially different. EVM would likely have a slightly higher growth rate, but not materially so.
Operator:
Our next question comes from Rob Mason from Baird. Please go ahead with your question.
Rob Mason:
Yes, good morning. A lot of grounds have been covered already. But my question, Anders, just to go to some of these expanded areas in your introduction this year, the fixed industrial scanning and machine vision. I'm just curious if you could point to any kind of key progress points on those products? I know only in the marketplace maybe half the year. But key progress points around channel development, customer receptivity and what should be the expectations for that those areas and specifically fixed industrial scanning and also the Fetch business. How should we think about those in 2022?
Anders Gustafsson:
Yes. No, happy to do that. And I'll ask Joe to also then provide some color after my comments here. But the expansion that we feel today that we can address about $6 billion of opportunity there. The fixed industrial scanning machine vision part is about $2 billion, warehouse autonomous mobile robots is approaching $1 billion and our software solutions are about $3 billion. So that gives you kind of the overall scope of that. We are very excited about all three of these. We have good traction, good customer receptivity on the fixed industrial scanning machine vision side, we have some very attractive wins already, and we continue to add functionality, so we can address more and more of the market. But one particularly attractive win, I think, for us last year or in – I think it was Q4 was in automotive, where we could read – there was a bake-off and we showed very well on our ability to read some DPM type of markings, was better than for the competition, and we were selected based on that. But I'd say here also the overall value proposition we have in fixed industrial scanning around the ease of use and the ease of upgrades using software to operate rather than having to change your cameras are very well received. And we are also working hard on – we have established a new fixed industrial scanning machine vision track in our PartnerConnect program. So we want to make sure we recruit partners to help us scale the business in a very cost-effective way and get better reach that we can do ourselves in that time frame. And we've always been very partner-centric. So we think this is a great way to both provide new opportunities for our existing partners as well as recruit new partners from that industry.
Joe Heel:
I can add a little bit. Maybe just to underline that PartnerConnect. We've made excellent progress in recruiting partners. We set ourselves a goal, both in the U.S. and Europe to recruit the premier partners that deploy these solutions. And that's very important because these are complex solutions set up in these manufacturing and warehouse environments. We've made excellent progress in doing that. And the reason that we've been able to do that is that Andres called ease of use. And that's particularly important for partners because they want to set up new solutions quickly and with few resources. And that's where our solutions are different from the rest of the market is that you can do that much faster with our solutions and that's what's attracting many partners. So we're very pleased with that. On the Fetch business, I think we have the big milestone that I hope you've taken note of is that we've expanded from conveyance robots. So robots that move things from point A to point B in the warehouse to fulfillment robots, which are ones that are used to support pickers in e-commerce fulfillment activities. That's a large and very fast-growing part of the market, as you can easily imagine. And we've had an outstanding win here with one of the big e-commerce players here in the fourth quarter already, which, of course, is going to be a very important reference for us. So we're very pleased with the progress in both machine vision and the autonomous mobile robots.
Rob Mason:
Excellent. Go ahead, Anders.
Anders Gustafsson:
Joe, I just want to add on the AMR side. We have a very differentiated value proposition in the warehouse automation space, where our robot competitors, they work very hard on optimizing the movement and the use of the robot. And people who are more on the equipment side would try to optimize the movement of workers. Since we have both, we're trying to optimize the overall workflow and coordinate the movement of robots and frontline workers to drive the most productivity enhancements. And I think that value proposition resonates very well with customers.
Rob Mason:
I see. I see. And just as a follow-up, Joe, to go back to the progress you've made recruiting partners, I'm just curious if you have a percentage that are existing Zebra partners that have added and expanded versus, I guess, entirely new partners?
Joe Heel:
We do. So we have a good number of our existing partners have already been active in the machine vision space. I would tell you though that the majority of partners that we expect to have will be new partners that are specialized and highly proficient in this area as their exclusive or dominant focus. But we do have a good number that we're starting with already.
Operator:
Our next question comes from Paul Chung from JPMorgan. Please go ahead with your question.
Paul Chung:
Hi, thanks for taking my questions. So nice record free cash flow for the year. You have some nice flexibility to kind of continue M&A. You got some low net leverage levels. So should we expect kind of a similar pace of acquisitions, maybe more tilted towards on the software side? And then what kind of leverage levels are you comfortable with?
Anders Gustafsson:
Yes. I'll start and then Nathan can talk about the leverage levels here. But first on M&A, we view M&A as a top priority for us, and we're very excited about the outlook for the business, and we see M&A as a vector for growth. We're not looking to do M&A for the sake of M&A, say, but this is to help accelerate our Enterprise Asset Intelligence vision. So think of Fetch was a great example of how we could accelerate our reach and expand our Enterprise Asset Intelligence vision here into the warehouse automation space. So you can expect that we can be looking at some targeted bolt-on acquisitions as well as high-growth acquisitions that truly advance our vision. And we do see opportunities in digitizing and automating workflows that is kind of the sweet sport for what we're looking for. And yes, as you noted, our balance sheet is strong, so we can support a certain number of acquisitions.
Nathan Winters:
No, I think just add, we ended at 0.5x net debt-to-EBITDA ratio. And again, comfortable with the overall debt levels. And that gives a lot of opportunity and flexibility to address the M&A market, as Anders has mentioned.
Paul Chung:
And then your views on share buybacks. Is this more kind of offset some comp levels or what's your view there?
Nathan Winters:
That's right. Obviously, the first priority is investment in the business, both organically and inorganically. But we still believe share repurchase is a good way to return capital to shareholders. We were active in the fourth quarter, and we've been active to date here in the first quarter with share repurchases.
Operator:
And ladies and gentlemen, our final question this morning comes from Brian Lau from Wolfe Research. Please go ahead with your question.
Brian Lau:
Hey, good morning, everybody and thanks for squeezing in here. Anders, you gave a lot of good examples of some wins this quarter on both the hardware side and then the software offerings for Reflexis and Workforce Management. Just curious about the go-to-market strategy there, how you're bundling those when you're approaching customers? Are there two or three sets of kind of sales teams? Or is it a more kind of holistic sales approach? Thanks.
Anders Gustafsson:
Yes. I'll start and here since Joe – this is Joe's organizational, let Joe provide some color here also. But yes, we have – we put a lot of thought into how we go to market and how we ramp these new solutions because we have two objectives here. One, we want to leverage the broader relationships that we have with our existing customers, but we also need to have a real focus on these newer solutions. They are smaller today than our more established core solutions. So we want the team that are very dedicated, very focused on them and understand those use cases and those technologies very well. So if you take our software solutions as an example, we have a dedicated software sales team that are kind of owning the software opportunities, but they work very much through our traditional account managers to get introduced to the accounts to get help in navigating those and understanding what the issues are and so forth. So it is a sales overlay strategy for most of these opportunities, but very much leveraging the – our traditional account managers. And Joe, do you want to add anything to that?
Joe Heel:
Yes. I would add. I mean, if you – Anders described the objective well, right? We have a very strong presence, right? If you think about the fact that 94 of the Fortune 100 in the U.S. are now Zebra customers. We have account managers on those, and we want to leverage those. And then on the other hand, we have specialists that need to bring specialized expertise, but also a special understanding of the specific personas that are making the purchases, which would be, for example, human resources purchasers or store operations purchasers. These are – these overlay organizations Anders called them, we also refer to them as specialist sales organizations. These are meaningful organizations, which have both salespeople. They have application engineers or consultants. They have business development in them, and they have channel management in them. So these are becoming large organizations that are dedicated to driving that particular frame in concert with the account managers that are now maintaining the overall relationship for us across the multitude of offerings that we have.
Operator:
And ladies and gentlemen, with that, we'll conclude today's question-and-answer session. I'd like to turn the floor back over to Mr. Gustafsson for any closing remarks.
Anders Gustafsson:
Thank you. So just to wrap up, our primary focus continues to be the health and safety of those on the front line, and I would like to thank our employees and partners for their extraordinary efforts to serve customers and deliver record 2021 results in a challenging supply chain environment. We are optimistic that we are now seeing the peak of these challenges, and we are working hard to minimize these impacts. So thank you, and have a great day, everyone.
Operator:
Ladies and gentlemen, with that, we'll conclude today's conference call. We do thank you for attending. You may now disconnect your lines.
Operator:
Good day, and welcome to the Third Quarter 2021 Zebra Technologies Earnings Conference Call. All participants will be in listen-only mode. . After today's presentation, there will be an opportunity to ask questions. Please note, this event is being recorded. I would now like to turn the conference over to Mike Steele, Vice President of Investor Relations. Please go ahead.
Mike Steele:
Good morning, and welcome to Zebra's Third Quarter conference call. This presentation is being simulcast on our website at investors. zebra.com and will be archived there for at least one year. Our forward-looking statements are based on current expectations and assumptions and are subject to risks and uncertainties. Actual results could differ materially due to factors discussed in our SEC filing. During this call, we will reference non-GAAP financial measures as we describe our business performance. You can find reconciliations at the end of the slide presentation in today's earnings press release. Throughout this presentation, unless otherwise indicated, our references to sales growth are year-over-year on a constant currency basis and exclude results from recently acquired businesses for the 12 months following each acquisition. This presentation will include prepared remarks from Anders Gustafsson, our Chief Executive Officer, and Nathan Winters, our Chief Financial Officer. Anders will begin with our third quarter results then Nathan will provide additional detail on the financials and discuss our fourth quarter outlook. Anders will conclude with progress made on advancing our Enterprise Asset Intelligence vision. Following the prepared remarks, Joe Heel, our Chief Revenue Officer, will join us as we take your questions. Now let's turn to Slide 4 as I hand it over to Anders.
Anders Gustafsson:
Thank you, Mike. Good morning, everyone, and thank you for joining us. Our team delivered exceptional third quarter results that exceeded our outlook, supported by robust, broad-based demand for our solutions. For the quarter we realized adjusted net sales growth of 27% or 23% on an organic basis. An adjusted EBITDA margin of 21.7%, a 140% basis point year-over-year improvement. Non-GAAP diluted earnings per share of $4.55, a 39% increase from the prior year and strong free cash flow. Our customers are prioritizing investment in our solutions to digitize and automate their workflows in an increasingly on-demand global economy. We realized double-digit sales growth across all 4 regions with particularly strong growth in EMEA. Favorable business mix, and higher service and software margins enabled us to expand our gross profit margin despite escalating freight costs. Our teams have been diligently leveraging alternative modalities of transport and expediting shipments to mitigate the impact of continued industry-wide supply chain challenges. We also scaled operating expenses while continuing to invest in initiatives to drive sustainable, profitable growth. For that, I will now turn the call over to Nathan to review our Q3 financial results in more detail and discuss our Q4 outlook.
Nathan Winters:
Thank you, Andres. Let's start with the P&L on slide 6. In Q3, adjusted net sales increased 26.6%, including the impact of currency and acquisitions and 23.2% on an organic basis, reflecting broad-based demand for our solutions from customers of all sizes. Our asset intelligence in tracking segment, including printing and supplies, grew 12.1%, while enterprise visibility and mobility segment sales increased 27.9% driven by exceptional growth in mobile computing. Note that we also realized double-digit growth across services and software. All four regions grew double digits. North America sales increased 14% with particular strength in mobile computing, supplies, and services. EMEA sales increased 39% with strong growth across all major solutions offerings, particularly mobile computing. APAC sales grew 17% with strength across most geographies, including China. And in Latin America, sales increased 41% continuing its strong recovery with double-digit growth in all major offerings. Adjusted gross margin expanded 130 basis points to 45.1%, primarily driven by favorable business mix, and higher service and software margins. These benefits were partially offset by significant premium freight charges, which we will discuss further in a moment. Adjusted operating expenses as a percentage of sales improved 30 basis points as we continue to prioritize high return investments in the business. Third quarter adjusted EBITDA margin was 21.7%, a 140% basis point increase from the prior year period reflecting higher gross margin and operating expense leverage. We drove non-GAAP earnings per diluted share of $4.55. $1.28 or 39% year-over-year increase was benefited from lower interest expense and a favorable tax rate. Turning now to the balance sheet and cash flow highlights on slide 7. We generated $798 million of free cash flow through the first 9 months of 2021. This was $316 million higher than the prior year, primarily due to increased profitable growth. Our balance sheet remains strong. From a debt leverage perspective, we ended Q3 at a modest 0.5 times net debt to adjusted EBITDA leverage ratio, which provides us ample flexibility. In the first 9 months of 2021, we invested more than $300 million to acquire Fetch Robotics and adaptive vision to advance our intelligent automation solutions in manufacturing and the warehouse. We made $24 million of venture investments in 4 portfolio companies. In addition, we made $38 million of capital expenditures and $25 million of share repurchases. On slide 8, we show the multiyear impact of transitory costs primarily related to expedited freight due to supply chain bottlenecks caused by the pandemic, as well as tariffs on China imports. Our supply chain team continues to take extraordinary measures to satisfy customer demand in an exceptionally challenging environment. Global freight costs are elevated for all modalities of delivery across our supply chain. This includes higher shipping cost per kilo, a significant shift from ocean to air freight, as well as increased costs to expedite component parts to our Tier 1 manufacturers to meet customer commitments. In Q3, compared to pre -pandemic rates, we incurred incremental premium freight costs of $44 million, which were $36 million higher than the prior year. For Q4, we now expect approximately $55 million of premium freight costs based on the higher spot rates we are seeing in the market, which translates to a 4% point negative gross margin impact. We expect premium freight costs to abate as component supply and freight capacity improves. Let's now turn to our outlook. Our robust sales pipeline and strong order backlog is supported by a broad-based demand for our solutions as enterprises look to automate their operations to satisfy increasing consumer expectations. Despite extended lead times and uneven inventory availability, we expect fourth quarter adjusted net sales to increase between 8% and 12% year-over-year. This outlook assumes a 2% point additive impact from acquisitions and foreign currency changes. We anticipate Q4 adjusted EBITDA margin to be slightly higher than 21%, which assumes gross margin contraction from the prior year due to significantly higher premium freight expense, which I discussed earlier. We're also experiencing product component inflation, which we expect to largely offset with price increases that became effective in September. Non-GAAP diluted EPS is expected to be in the range of $4.20 to $4.50. We have increased our free cash flow outlook to be at least $950 million for the year due to higher-than-expected profitability. Please reference additional modeling assumptions shown on slide 9. With that, I will turn the call back to Anders to discuss how we are advancing our Enterprise Asset Intelligence Vision in new and existing markets, with spotlights on our acquisition of Antuit and our healthcare vertical.
Anders Gustafsson:
Thank you, Nathan. I am encouraged by the strengthening demand across our business and the bold actions our teams are taking to navigate supply chain challenges. Slide 11 illustrates how we digitize and automate the front line of business by leveraging our industry-leading portfolio of products, solutions, software, and services. By transforming workflows, Zebra's customers can address complex operational challenges to achieve higher levels of performance. By closely collaborating with our partners and customers, we help businesses across a variety of end-markets to implement solutions that maximize their return on investment. Human labor is a scarce resource. Our innovative solutions empower their workforce to do their jobs more effectively by navigating constant change in near real-time, utilizing insights driven by advanced software capabilities, such as machine vision, prescriptive analytics, and artificial intelligence. In October, we acquired Antuit for approximately $145 million to further advance our Enterprise Asset Intelligence Vision. This high-margin software-as-a-service business generated sales of approximately $27 million in 2020, nearly doubling over a 3 year period. Slide 12 illustrates how the AI powered demand forecasting solution ensures that its retail and consumer product customers have the right inventory, at the right time, at the optimal price, whether it's fulfilled through online ordering, or in-store shopping. Antuit's cutting-edge offering complements our suite, the workflow software solutions, including reflexes, Zebra prescriptive analytics, workforce connect, and smart count, which works together to increase the performance of labor and inventory across the integrated supply chain. Our growing software suite will help our customers break down silos between planning and execution, giving them a competitive advantage that can increase revenue and margins as they navigate the increased demands of omni-channel fulfillment. Now turning to slide 13. Businesses partner with Zebra to optimize their input and workflows. I would like to highlight a few recent key wins across our end markets that demonstrate how Zebra's solutions are improving productivity and service levels. In retail, Zebra is enabling improved execution of omni-channel fulfillment as more consumers shop online. We recently secured our largest win-to-date in India, providing TC21 mobile computers and printers to help a local retailer compete more effectively against its larger omni-channel and e-commerce global competitors. We're also enabling a Japanese supermarket chain to provide an improved customer experience with our EC55 personal shopping mobile computing solution. Over the next several quarters, a leading home improvement retailer will be deploying 90,000 TC52 mobile computers to a broader number of associates in their stores. Key use cases include item locationing, best-in-class long-range imaging, mobile point of sale, and ecommerce functionality. Competitive differentiators for this win included our seamless network connectivity, best-in-class noise cancellation, and enterprise leading durability. Our mobile computers will also have full desktop functionality when inserted into workstation cradles. This retailer is also deploying our Workforce Connect software as a service solution, which enables associate to associate instant collaboration as well as the associated to group and store to store communication. A leading North American transportation and logistics Company is deploying 9,000 TC-77 mobile computers to their truck drivers for loading and delivery used cases. This solution will increase productivity, improve inventory accuracy, log driving times, and track regulatory compliance. Turning to Slide 14, we highlight how healthcare providers are using as Zebra solutions to digitize and automate the patient journey and address labor challenges. Our recently published Vision Study highlights that 95% of decision-makers expects to increase spending in healthcare IT, and clinical mobility in the next year. We have some exciting recent strategic wins that demonstrate our value proposition. We recently secured a takeaway win of a leading U.S. healthcare provider with more than 150 hospitals and approximately 2,000 sites of care. This customer selected Zebra to provide a multi-year rollout of 85,000 scanners for a wide range of use cases, including bedside nursing, surgery, pharmacy, and inventory management. They also recognized our unique software tools that enable real-time event tracking to prioritize patient care. A large Eastern European public hospital system recently placed an order to provide 19,000 TC25 mobile computers to nurses across 100 hospitals. Hospitals are facing labor shortages made worse by the pandemic, which puts patient safety at risk. Zebra's solutions, including printers and wristbands, reduces the administrative burden on the nursing staff, and allows for more efficient patient care. Our value proposition to this customer also includes real-time tracking of costs of supplies, equipment, and medicine. Additionally, Zebra is growing our long-standing relationship with GE Healthcare who's solution encompass utilizes Zebra's Bluetooth beacon technology for medical equipment asset management. This solution improves asset utilization and prevents unnecessary equipment replacement purchases. Caregivers also benefit by reduced time searching for medical equipment, which can increase time dedicated to patient care. In closing, the pandemic has accelerated trends that have been driving Zebra's business, including omni-channel shopping adoption, the desire for track and trace across the supply chain, and the need for a more digital healthcare experience. Our core markets are vibrant and our prospects to scale new expansion markets are bright. We are steadily navigating through significant transitory, industry-wide supply chain challenges. That said, we continue to be as excited as ever about our long-term profitable growth prospects. Now I'll hand the call back over to Mike.
Mike Steele:
Thanks, Anders. We'll now open the call to Q&A. We ask that you limit yourself to one question and one follow-up so that we can get to as many of you as possible.
Operator:
We will now begin the question and answer. At this time, we will pause momentarily to sample our roster. The first question today comes from Tommy Moll with Stephens, please go ahead.
Tommy Moll:
Morning, and thanks for taking my questions.
Anders Gustafsson:
Good morning.
Tommy Moll:
Anders, I wanted to start on your Antuit acquisition, wondered if you could highlight a couple of ways in which it might be synergistic with your portfolio and I really -- I had two buckets in mind. First, just in terms of scale, you've got more robust go-to-market capabilities, more robust R&D dollars you can put against it. So what would you highlight for us there? But also just in terms of the portfolio and fit, so if I'm a customer what augmented capabilities will you be able to deliver with the software platform given you've got other software adjacencies and hardware opportunities to deliver a solution versus what the portfolio or rather what Antuit would have done as a stand -- pure standalone business?
Anders Gustafsson:
Yeah. I'll try to go through and give you some insights to each of those points. But the first, this helps us in our -- to augment our solutions around improving retail store execution for our customers, as well as for consumer products companies. It is very synergistic with our Enterprise Asset Intelligence Vision. And we talked about our Sense-Analyze-Act framework here. And this is very much around the Analyze and Act part of this, enabling our customers to sense what's happening in the real-world, analyze this information, and act on it in their real-time. The solution that Antuit offers is a demand sensing solution this call. But they take in lots of different data feeds. anything from in-store sales to weather, social media. And you use that to determine basically what demand trends will be. And they can be very quick and do this much better than say traditional models. If you take an example like when COVID happened, Antuit's algorithms we're able to better and quicker adjust to this new environment. And it's very synergistic with our other offerings, particularly on the software side where --take Reflexis where Antuit's insights will generate actions for our Reflexis ' task management solution. So they can be to go and replenish something -- move inventory from the back of store to the front of store or other parts of the supply chain. So it is very much works synergistically with our broader software solution, as well as with our devices. So our mobile computers will generate insights that Antuit can analyze and put into its AI algorithms to derive better insights from. And with this broader set of solutions we position Zebra to be more of a strategic solutions partner to our customers, and we have access to more customers and more executive level people as our customers than Antuit will have individually. So therefore, we think that this fits very well with our broader strategy.
Tommy Moll:
Thank you.
Joachim Heel :
One other addition, this is Joe Heel. If you think about the customer set, you mentioned go-to-market that Antuit targets. It is primarily merchandising executives in retail and in packaged goods. Of course, that retail is a very strong segment for us so that should give us the ability to leverage our scale to the benefit of Antuit's offering. And conversely, we have a position in packaged goods, but the Antuit will give us a stronger offering to further expand our offerings in general, not just Antuit but in the way Anders described into packaged goods.
Tommy Moll:
Thank you both. That's very helpful. I wanted to pivot for my follow-up to the margin. And again, we appreciate the transparency you've offered around the premium freight headwinds and the trajectory there. So we're looking at $55 million for Q4. And My question really is the following. If you think about how the fourth quarter is progressing both in terms of the realization of some of the pricing actions you've taken, then also you've got on the cost side, it's dynamic and presumably changing on a day-to-day or week-to-week basis. If you think about where you'll likely end the quarter once all that rolls through versus the full quarter outlook you gave, I think it was above 21% for the quarter, does it feel like the exit rate is probably a little better than that average or how do you see things shaping up here in real-time?
Nathan Winters:
Hi, Tommy. Maybe just to start with the fourth quarter. As you mentioned here, we'll be slightly above 21%. That is down from prior year, a little over 2 points so 4 points that's the premium freight but offset by favorable business mix as well as improved service margin as well as improvement just in the underlying product margin. And as you mentioned, we have raised prices to offset the component pricing -- so the unit price. I think -- So that's something we're continuing to monitor and assess as how the transitory impacts play out. I would say from a logistics and freight perspective, we do expect that to moderate through the first half of 2022. But I'd say it's something we're managing day-to-day, week-to-week. And we'll see how the quarters play out in terms of when we start to see a meaningful benefit from where we are at today.
Tommy Moll:
And Nathan, just to make sure I'm tracking you here. It sounds like the pricing actions are really more targeting the product aspect of input inflation rather than the freight. Am I hearing you correct?
Nathan Winters:
That's correct. We have not raise prices to offset the transitory premium freight expenses, but that's something we'll continue to assess as this plays out.
Tommy Moll:
Great. Appreciate the insight and I'll turn it back.
Operator:
Our next question comes from Andrew Buscaglia with Berenberg, please go ahead.
Andrew Buscaglia:
Guys, just on that question around margins. How were you able to manage supply constraint issue in securing parts for your products. And it seems broadly across most of industrial customers and then companies in general, that is the constraints will continue into next year. So I guess what are you doing on that side of things is to manage -- you talked about the freight cost, but just wondering in terms of securitization of parts.
Anders Gustafsson:
Yeah. I'll start the higher level here. And so if you look at the broader backdrop, demand has wrapped -- rammed very fast over the past year. And we have now prioritized meeting our customer needs and commitments. And while we are not always able to meet our traditional lead times due to these industry-wide supply chain challenges, we have been working with our partners and customers to make sure that we can deliver very strong double-digits year-over-year growth. And I'd say based on feedback from our customers and partners, we've been managing this better than our competition. Specifically to -- for how to secure parts, we're looking at the semiconductor industry shortages that has impacted the availability and pricing of some parts more than others, or some of our devices more than others. This is a highly dynamic environment than if we get, say, we sort out and get good news on some parts while the next day we get some more challenging news on other parts. So it is very much of a dynamic environment for us. But I'd say our teams have been working very well -- done exceptional job of working all angles to figure out how to mitigate these issues. Starting with -- we've been built more resiliency in our supply chain by putting a new assembly plants across Southeast Asia so we're less dependent on any particular plant. And in Q3 for instance, we had to move volume between plans based on COVID outbreaks. So that was a great way we trust to leverage us. We also worked really hard to engage with our semiconductor suppliers to make sure that we get our fair share, so we get appropriate allocations of parts and we 're having a large part of our engineering team working on redesigning our devices to qualify new alternative components that are not as exposed to or limited with supply. So we're doing all of these things to ensure that we can meet our customer needs as well as possible here. But as I said, it's a dynamic environment. It's difficult to predict how exactly it's going to play out. But based on our conversations with our suppliers, I'd say we expect the gradual improvement by mid-2022 on the component side.
Andrew Buscaglia:
Okay. Yeah, that's helpful. You do stand out as someone who has managed these constraints very well and you're right in the line of fire of that issue. So I thought it does sound like you have the capabilities in place to keep that going. And I think -- On the demand side, I thought that your AIT sales would be a little bit higher. How much of that is related to the -- that supply constraint issue, or are you seeing any sort of moderating in demand?
Anders Gustafsson:
First, I'll say we continue to drive innovation across the entire portfolio of products and solutions, and we're helping our customers digitize and automate their operations. And the core business is very vibrant, and we're very excited about the adjacent expansion opportunities that we have. Now specifically for printing, we had a very solid -- we delivered very solid growth across the regions in printing. Printing was up across most of its portfolio. We had particular strength in manufacturing, which tends to deploy mostly tabletop printers. We also saw strong run rate of smaller business through our channel. But it's fair to say the printing was disproportionately impacted by supply chain challenges and that was -- that includes both component issues, but also that our main assembly plant in Southeast Asia had to almost shutdown based on COVID and we had to shift a lot of the volume from Vietnam to China. So that took some capacity out of the quarter. But it was -- still it was very good quarter for printing. We could've done probably a little bit better, but we still believe that we continue to gain share. Certainly year-to-date we gained a lot of share in printing. And also in the AIT segments here we had very strong growth in supplies across all regions and that includes our Temptime portfolio and in Q2, we launched our new Soho printer, very excited about that. That's off to a good start.
Andrew Buscaglia:
Thanks, Anders.
Operator:
Our next question comes from Jim Ricchiuti with Needham and Co, please go ahead.
Jim Ricchiuti:
Good morning. I'm wondering if you could -- how you would characterize your large projects business. Anders, you highlighted a few nice wins and I'm also wondering to what extent that business is being impacted by the component constraints, the logistics challenges, whether customers are themselves being impacted by bottlenecks elsewhere and their supply chain that's affecting the timelines for when these projects are going to go forward.
Anders Gustafsson:
To start with, our large customers, our larger projects are -- continue to do well. We saw growth in that year-over-year. But the mix between our run-rate business and large customers has moderated, gone back to a bit more what we would see us historically normal rates versus what we saw a year ago. I don't think we can say we've seen any impact on our customers roll-out schedules based on supply chain issues. And we clearly worked really hard with our large customers as well as our channel partners to make sure that we understand what is true demand, what our customers truly need to have in order to run the business versus what they might want to have or think of as more risk buys so we can satisfy all our customers, but particularly our larger customers here. But the demand from them continues to be strong and as -- in line with what we've seen previously. And maybe Joe Heel, do you have any additional color here?
Joachim Heel :
Yeah, I would echo what you said. We have not seen any delay in large businesses due to bottlenecks on our customers parts elsewhere. And we have had some extraordinary wins even in this past quarter. As you know, the large projects are somewhat lumpy here and there, but we had double-digit growth nearly in the large projects business as well, including some extremely nice wins in multiple geographies. So we're very pleased with it.
Jim Ricchiuti:
Got it. And a follow-up just I appreciate the colour on your expectations, looking out to the first half of next year as it relates to components and some of the unusual freight costs you're incurring. I'm wondering how we should be thinking about your operating expense levels over the next several quarters. Only because things are beginning to normalize. We have presumably trade shows starting to occur again, and I'm just wondering if we need to be mindful of some temporary cost savings you might have benefited from this year being layered back in over the next several quarters.
Anders Gustafsson:
Hi, Jim. I think it's fair to say that as we go into next year, we do expect some of the discretionary spend, particularly on travel and trade shows to peak up. But I'd say it's no different than any other variable we managed within the year in the pluses and minuses, and still expect to grow despite some of those incremental costs that we'll incur. And as usual, we'll find offsets in efficiencies to mitigate that impact as we go into next year.
Jim Ricchiuti:
Got it. Thank you. I will jump back in the queue.
Operator:
Our next question comes from Meta Marshall with Morgan Stanley. Please go ahead.
Meta Marshall:
Great. Thanks. I wanted to maybe first ask a question just on seasonality. I know a lot of your retail customers still tend to be as active in Q4, but we're also dealing with a labor shortage. So just any kind of perceptions of what you're seeing as far as seasonality in the Q4. And then maybe a second question. Clearly, your highlighting success within healthcare. And this has been a continued area of success for you guys. Are you able to use your traditional go-to-market or the partnerships that you think you could explore that would further accelerate that opportunity? Thanks.
Anders Gustafsson:
Thank you. Meta, I'll start and then I'll ask Joe Heel to provide some extra color here also. But first on seasonality, I think seasonality this year has been similar to what we would normally have seen, but a slight increase this quarter-over-quarter in Q3 and into Q4. So not a huge difference from that perspective. Obviously, demand has been strong and very broad-based. That certainly helps on the overall demand profile. But I don't think that the seasonality has meaningfully changed and Joachim comment on that in a second. On the part on healthcare, yeah, healthcare has been our fastest-growing vertical if you look over the last several years and I would expect it to continue to be our fastest-growing vertical not necessary every quarter but over a longer period of time. And we have built up a -- we said first week, we're leveraging our traditional sales team but we have a dedicated healthcare sales team within our sales organization, and we have largely dedicated health care partners. If you take somebody who's expert in manufacturing and send them to hospital, that's -- the language is different, the solutions are different. So it really warrants to have more specialized partners, and we have a large number of specialized, both regular resellers, but also ISVs and other partners to help us make sure that we have as robust go-to-market organization and capability as we can. Joe? We lose Joe?
Joachim Heel :
I'm sorry, you're lucky that this is Joe Heel. I would add to each of those points respectively the following. On the seasonality, the one additional thing we have seen is that retailers have been ordering further in advance, right? They're seeing, of course, the shortages that exist in the supply chain and are working with us to anticipate those. So that means that we can plan how to comply to them further in advance and so on. Our reflection of their seasonality is pulled forward in that regard. In terms of healthcare and the go-to-market that we use there, as Andrew said, yes we have specialized partners in those areas that we have been building out over the last few years. Two other things that I think characterize our go-to-market and routes to market in particular, one is we have a higher than average investment of our own resources. We have learned and determine that being present in those hospitals, which is of course a more fragmented customer seat -- customers set is important. And therefore we have made more investments in our own resources in one those areas. And we are more present together with our partners, of course. And then the second is that we've also learned that we need to expand our partner set to more, let's say, non-traditional partners, which would include in particular ISVs. They're very important ISVs for electronic health records that we need to form partnerships with, and OEMs. There are important OEMs that participate in this -- in the healthcare segment, and we have formed some very strong alliances with those as well. And that's helped us with our growth in healthcare.
Anders Gustafsson:
There's 1 more point in this. We have -- as we've worked with our customers now, particularly Joe mentioned retailers, we have greater visibility. The supply chain constraints have enabled us to get greater visibility into their requirements. And our pipeline is more robust, and we enter the quarters with greater backlog than we normally would, but it's not like we are -- they've been pulling forward demand. But if I look at -- look into the future, the more robust pipeline and backlog gives us better visibility as we look into next year.
Meta Marshall:
Great, thank you.
Operator:
Our next question comes from Paul Chung with JPMorgan. Please go ahead.
Paul Chung :
Hi, thanks for taking my question. So just a follow-up on margins. f we think about EBITDA margins, X freight costs, maybe you are in that mid 20s percent range, you mentioned maybe some temporary costs come back, but is this the more normalized margin profile we should expect maybe in second half of '22 when some of these costs fade a bit? And as your software product mix continues to accelerate can we see further expansion there, that have a follow-up?
Anders Gustafsson:
Yeah, Paul. I think if you look back at our track record of driving, we have a track record of driving profitable growth. We will exit the year around 23% and that's a 150 basis points improvement from where we exited 2019, despite the transitory cost increase. We do believe EBITDA margin can go higher. We have many levers to achieve that. We mentioned one, we're scaling new markets that have traditionally richer gross margin, whether that be software or the fixed industrial machine vision markets. We're entering along with the team continuing to driving higher margin and productivity through the operational efficiencies across the business, which we've always done. Again, we do expect margins -- EBITDA margins to improve beyond this year, particularly as the transitory freight abates.
Paul Chung :
Thanks. And then your free cash flow in the quarter pretty much paid for Fetch, so your flexibility continue. Inorganic expansion is really quite good. Debt level is in a good place. Where are you looking to expand the portfolio and what leverage levels are you comfortable with? Reflexis, Antuit, those driving higher-margin software mix, we continue to expect priority on software moving forward as well. And then you mentioned adaptive vision as well. If you could provide an update on how that business is going.
Anders Gustafsson:
I'll start on the M&A side of this. M&A continues to be a priority for us. We are certainly very excited about the outlook for the business and we do see M&A as vector for growth. We're quite pleased with the recent acquisitions of Fetch, Antuit, and Adaptive Vision as well. We look at M&A as a way for us to accelerate our strategy to advance our Enterprise Asset Intelligence Vision and we're targeting select bolt-on acquisitions as well as some high-growth acquisitions that would truly advance our EEI Vision. We see opportunities in digitizing and automating supply change and workflows more broadly. And as you said, we have a strong balance sheet that can support our M&A opportunities. Then on Adap-division, that's part of our machine vision fixed industrial scanning solution set. We acquired them it back in Q2 and they provide software solutions that help our customers to design in machine vision or fixed industrial scanning solutions in their workflows. And to be able to do -- more easily extract useful information from their digital images that they take. And so it's an integral part of our machine vision solution and helps to make sure that it is an ease -- our solutions are easier to implement than our competitors. So it's one of our value propositions. And so far we're very excited about the overall entry into that market.
Paul Chung :
Thank you.
Operator:
Our next question comes from Brian Drab with William Blair. Please go ahead.
Brian Drab:
Hey, good morning. With such great momentum in a number of end markets, I'm wondering, Anders, are there any end markets where the impact of COVID related sales, and sales stimulated by the pandemic has been delayed and end markets where it's not going to be really a headwind for like a tough comp in 2022 where maybe it's the rental car market or healthcare market that took a while to get going, do you see any end markets that just have yet to really drive growth as it relates to the pandemic, where we'll see incremental growth in '22?
Anders Gustafsson:
The pandemic has really accelerated a number of secular trends that's supporting our business and helping to drive enterprises to implement our type of solutions. The themes around how to digitize and automate our customers' businesses is I'd say high priority cross all over to the markets, across all end markets and geographies. How to improve front line worker efficiency and reduced friction from those workflows. So I don't think there's any -- I can't think of any meaningful market that would be hampered by this environment or really lagging from this. This is a pretty broad-based picture. We did see early on during COVID say that healthcare was hit hard. Was it the -- they -- their traditional acute care business was, for healthcare provider, largely shutdown. And if it wasn't truly acute, they wouldn't admit patients and became only taking care of COVID, but that has rebounded and we're now surpassing 2019 levels.
Brian Drab:
I guess, Anders, can I interject and just say I don't think I asked the question as clearly as I wanted to. But do you see any end markets where you look at the end market right now and say, okay, that's starting to kick in, whereas it hasn't to-date where you're excited about incremental growth going forward.
Joachim Heel :
Anders, would you like me to say something?
Anders Gustafsson:
Yeah, I will take just a couple of comments on this and see -- there are certainly areas that -- and then Joe Heel, you can provide some extra color. I'll just highlight one market I think that we can see that is starting to kick in and that will be hospitality. Hospitality was largely shutdown for most part of COVID and that's coming back and we do see a number of our pipeline for opportunities within the hospitality segment is recovering nicely. And Joe, maybe you have some other other ideas.
Joachim Heel :
Yes. I was going to mention 3 of 1 perhaps that you might not expect. Hospitality is one. Another one that has a longer curve where we expect benefits to continue is manufacturing, which has been recovering really nicely. You saw that already this quarter, but we expect that to continue, there's much to be recovered there. And a third one that you might not think of would be Japan. Japan has been a market that has been on the sidelines for a bit, in particular, during the pandemic. But many of the Japanese customers have not yet migrated to Android. And now that they are seeing the recovery from the pandemic, they're doing that. So there is a market opportunity there that is extending strongly we believe into the next year.
Brian Drab:
And what percentage of revenue is in Japan roughly today?
Anders Gustafsson:
It's a small part of our revenue stream today, but it's a nice upside opportunity for us.
Joachim Heel :
Right.
Brian Drab:
Okay. And then just the last question on software. Are you able to give us an update since there's been so many acquisitions and growth in software and you're making the comments that the margins are being aided by higher -- the overall margin being aided by higher margin in software. Where are you in terms of the size of that software business? I know you don't shy away from saying percentage of total revenue historically from software, but just curious if you could give any comment on that or when do you envision software being 5% or 10% of sales down the road. Any quantification or clarity on that 'd be helpful.
Anders Gustafsson:
If you look at our software, the SaaS portfolio of the business, it's still small, mid single-digit as a percent of the Company and we haven't stated a target or an aspiration in terms of what's the right mix. Obviously it's area of the business we expect to grow organically faster than the core business over time, and it's a priority from an M&A perspective. But in terms of -- we haven't -- we don't have a set date in terms of what percentage of sales we want to get to by a particularly year except for again to continue to build out the suite of offerings we have and it turned into a driver of organic growth.
Brian Drab:
Thanks for taking my question.
Operator:
Our next question comes from Keith Housum with Northcoast Research. Please go ahead.
Keith Housum:
Good morning, guys, and congratulations on a good quarter. Just want to revisit the supply chain challenges once again. Is there a feeling that the supply chain challenges are peaking now and perhaps you're on a slow way to recovery or we're not quite sure if it peaked quite yet and you still have to work through it?
Anders Gustafsson:
There are different parts of supply chain challenges here. Now, we've talked a little bit about the semiconductor issues. We also have more logistics issues around ocean freight and airfreight. I would think that on the freight side, I would expect quicker recovery and that we -- I would expect that to moderate as we get into the first half of 2022. So I think we're probably at peak rates and capacity constraints, but not that there will be a binary improvement in this area that it goes from whatever it is today to what it was prior to COVID. It will be a gradual improvement, I think. On the component side, I think we wouldn't expect it to get any worse, but I think again, we -- as I mentioned earlier, we would expect a gradual improvements by mid-2022. Does that help?
Keith Housum:
Great. It does. And then the component side, is it primarily with chips or does it seem like the issues are popping up and is playing like whack-a-mole, and you got 1 issue here that you've maybe resolved, but you go to a different issue.
Anders Gustafsson:
I think it's largely on the semiconductor side, but it does move around. So we secure -- was a bit backing up on steps. So even before COVID, even before this, every quarter when we started, we would have certain parts that were on allocation or that we need to define more. But so that's a normal part. But the number of parts today is much higher. And one -- we work on in solving for one part, then next week some other part pops up. So the frequency and the number of parts so much that are on allocation or longer lead times is greater. But we try to make sure that we work very closely with our semiconductor suppliers to let them know what our true requirements are and we've signed a long-term supply agreements, price agreements, and so forth to make sure that we get proper consideration when they do allocate the parts and -- but it's a complex process but I think we've been managing it very well so far.
Keith Housum:
Great. I appreciate it. And then moving over to the software, you've got to flex now for at least a part for over a year. In terms of the approach to the sales, is it still a direct -- primarily as a direct deal and is it the same as your regular sales force or you have a different software sales force? And then how does Antuit go-to-market and how do you envision some of these things together going forward?
Anders Gustafsson:
I'll start and then Joe Heel can provide some -- exchange sides here also. But -- For Reflexis or our broader software portfolio, we have set up dedicated software sales teams within our broader set -- a go-to-market organization. So you can think of our traditional account management teams would be able to start the conversation, qualify and account to some degree, and then bring in our software experts to do a lot of the more technical part of the selling activities. So we -- but with that is -- and into a more dedicated part of the organization make sure we have the right level or depth of knowledge and insights. We are doing this largely direct today, but we are also working with expanding our portfolio of partner portfolio here. And there's a number of other type of resellers and system integrators who are interested in working with us to be able to represent us and participate in predict size, doing implementation services. And Antuit, we specifically, with Antuit here now, we are initially keeping the Antuit sales team somewhat separate because we want to make sure we keep the focus and dedication to that. But leveraging again, the account teams access to accounts as well as the broader expertise we have in our software go-to-market side. Joe.
Joachim Heel :
I think you said it well. I have nothing to add.
Anders Gustafsson:
Okay.
Keith Housum:
Great.
Anders Gustafsson:
It's good.
Keith Housum:
Great. Thanks, guys. Appreciate it.
Operator:
Our next question comes from Damian Karas with UBS. Please go ahead.
Damian Karas:
Hey. Good morning, guys.
Anders Gustafsson:
Morning.
Nathan Winters:
Morning.
Damian Karas:
I think you've covered a lot of ground. You did highlight particular strength in mobile computing, I think most notably in Europe. Maybe you could just elaborate on what you're seeing that's driving that. To some extent, is this a matter of Europe just catching up or are there any particular end markets, customers, or outside projects that are driving that mobile computing strength in Europe?
Anders Gustafsson:
I'll start again and then Joe can also add some extra colors on Europe. But first I'd say we're very pleased with Q3 as overall, we've seen great demand and we've just been able to drive our revenues to exceed the high end of our guidance range. And our customers are aggressively pursuing a digital enterprise transformation strategies, which is causing us to basically exceed our expectations as far as revenue growth this year. We talked about the supply chain issues as being a moderator on this, but we've still been able to deliver double-digit growth across all the regions in each of our product segments. And we continue to see strong growth from both our smaller customers as well as our large strategic accounts. And based on our performance, I clearly expect that we are continued to take share in the industry. And we entered Q4 with a strong backlog and we have a healthy pipeline which I think provides good visibility into 2022. Specifically for Europe, I think we say -- I think we saw -- Europe obviously add a fantastic quarter and saw strength in nearly all the sub regions of EMEA and growth was across all our verticals with particular strength in transportation logistics. And that was driven by some very attractive large postal services wins and retail was also very strong vertical for us. From a product perspective, mobile computing and services were particularly strong while the printing business was more impacted by supply chains. Joe, any further comments?
Joachim Heel :
Yes. I would say that the strength in Europe was perhaps a little bit of an artifact of us trying to get the optimal mix of supply that's available to the customers that we have. If you look over more than one quarter, you will see that the strength North America and Europe is pretty much exactly on par. So we're seeing equal strength in both over 2 or 3 quarters here. This was more of a one-quarter artifact I'd say.
Damian Karas:
Understood, that's really helpful. And I guess we've all seen the headlines since last quarter on Honeywell's actions taken against the IBRA (ph) -- investors. I do have some questions on this. And maybe you could just give us an update on the ITC case and that pending litigation. How would you expect these matters to play out?
Anders Gustafsson:
First, we have a policy of not commenting on ongoing litigation, so it's hard for me to provide a lot of color, as much color as I'd like here. But clearly we have a -- we plan to vigorously defend our positions here. And I'd like to also remind everybody that we have the broadest and deepest intellectual property portfolio of the industry. And we will remain laser-focused on extending our lead and taking share of the market and to beat our competitions in the marketplace.
Damian Karas:
Okay, great. Appreciate it. Thanks a lot guys.
Anders Gustafsson:
Thank you.
Operator:
Our next question comes from -- well, our last question comes from Rob Mason with Baird. Please go ahead.
Rob Mason:
Good morning, and nice job on the quarter as well. A lot of ground has been covered. I was just -- I was curious though if you could delineate your growth by channel during the quarter. It sounds like both sides, both run rate business and large deal business, were both strong, but I was curious how each one might have waited out. And then maybe you -- if you could comment as well just on how the backlog -- strong backlog that you mentioned as well, how that might be weighted between those channels.
Anders Gustafsson:
Yeah, I'll have -- Joe, do you want to take the lead on this? Joe?
Joachim Heel :
Yeah, sure. I can take the lead if you like. So in the past quarter, our direct channel mix was slightly higher than in the past. So we had a little bit more in our direct business than -- rather than our channel business. But our channel centricity, so the percentage of our business that goes to channel remains extremely high as is our strategy in the over 80% range. And our backlog continues to be very strong. As we entered into the current quarter, we've had a very strong backlog again and we're already building backlog for future quarters, as you might not be surprised to hear.
Rob Mason:
Does the backlog favor large deal versus the channel? Can you distinguish that or draw a distinction?
Joachim Heel :
Generally, yes.
Rob Mason:
Same as last year.
Joachim Heel :
Generally, this backlog was more productive. Yes.
Rob Mason:
Okay. And then a number of nice wins that you commented on during the quarter. One in particular, the U.S. home improvement win. I'm just curious, was that a -- were you the incumbent in that account or was that a competitive takeaway?
Joachim Heel :
In this case, we were the incumbent.
Anders Gustafsson:
We were the incumbent and there was a refresh of an earlier Android implementation.
Rob Mason:
Yeah. That's -- maybe it's where I headed -- was headed with the question because I recall that was one of your maybe larger or I think you had a large early win in Android with home improvement retailer in the U.S. And I'm just curious, are you starting then now to see refreshes more broadly on your Android installs? And if so, I'm just curious if you can make a stronger determination around how the life -- I guess the lifespan of those devices is fairing versus legacy devices.
Anders Gustafsson:
Yeah. So we are definitely seeing a number of our customers that were early adopters of Android now upgrading or refreshing to second-generation Android. And the refresh cycle for Android devices is a bit little faster than it was with Microsoft. The level of innovation on the platform is higher. So you can think of the number of new Android versions coming out is quite frequent and they tend to require more memory, faster processor speed to run properly. And that combined with our customers putting more and more applications on the devices, so that also drives more memory as an example. So there's a number of things that are causing our customers to want to upgrade and refresh the portfolio at a faster pace than what they -- what we saw with older Microsoft platforms.
Rob Mason:
And you mentioned as well, that's going to a broader set of user and their customer. I'm just curious if you could -- is there an order of magnitude that you could speak to?
Anders Gustafsson:
Yes, definitely much deeper penetration of devices into our customers' operations. The value of having every worker be digitally connected and aware is a priority, I would say, for virtually all our vertical end markets, but particularly in retail and healthcare. And we talked about how today roughly our estimate is that 1/3 of retail store associates have access to a mobile device. And when we talk to our retail customers, they certainly have an aspiration to get that to be much, much higher. And similarly, in healthcare, we did a Vision Study, I think it's a couple of years back now where the expectation there was to bring it from about 60% up to 95% over next few years.
Rob Mason:
Great. Thanks for taking the questions.
Operator:
Ladies and gentlemen, this concludes our question-and-answer session. I would like to turn the conference back over to Mr. Gustafsson for any closing remarks.
Anders Gustafsson:
And to wrap up, I would just like to thank our employees and partners for their extraordinary efforts to drive or to serve unprecedented customer demand in a supply constrained environment. And while we are focused on maximizing profit growth in the business, our top priority continues to be the health and safety of our employees, partners, and customers as they recover from the pandemic. We would also like to wish a warm welcome to the Antuit team. Thank you and have a great day, everyone.
Operator:
The conference has now concluded. Thank you for attending today's presentation. You may now disconnect. Goodbye.
Operator:
Good day, and welcome to the Zebra's Second Quarter 2021 Earnings Results Conference Call. All participants will be in a listen-only mode. After today's presentation, there will be an opportunity to ask questions. . Please note this event is being recorded. I would now like to turn the conference over to Mike Steele, Vice President, Investor Relations. Please go ahead.
Michael Steele:
Good morning, and welcome to Zebra's second quarter conference call. This presentation is being simulcast on our website at investors.zebra.com and will be archived there for at least one year.
Anders Gustafsson:
Thank you, Mike. Good morning, everyone. And thank you for joining us. Our team delivered exceptional second quarter results with strong performance across the business resulting in record sales and profits. For the quarter we realized adjusted net sales growth of 44% or 40% on an organic basis; an adjusted EBITDA margin of 23.6%, a 530 basis points year-over-year improvement. Non-GAAP diluted earnings per share of $4.57, a nearly 90% increase from the prior year and strong free cash flow. Despite ongoing industry wide supply chain challenges. Our teams successfully satisfied stronger-than-expected demand from customers both direct and through our distribution channel. Similar to Q1 we realized robust broad-based demand with double-digit sales growth across all four regions, each major product and solutions category, as well as in all of our vertical end markets. Our customers continue to digitize and automate their workflows with a sense of urgency in the increasingly on-demand global economy. We also significantly expanded profit margin across our business more than offsetting escalating global supply chain costs. We also continued our balanced approach to scaling operating expenses, while investing in initiatives to drive sustainable profitable growth.
Nathan Winters:
Thank you, Anders. Let's start with the P&L on Slide 6. In Q2, adjusted net sales increased 44.4%, including the impact of currency and acquisition, and 39.8% on an organic basis, reflecting broad-based demand for our solutions from customers of all sizes. We realized particularly high growth from our run rate business through the channel partially driven by pent-up demand, while continuing to see strong growth in direct sales to large customers. Our Asset Intelligence & Tracking segment, including printing and supplies grew 51.2%, while Enterprise Visibility & Mobility segment sales increased 35.1% driven by exceptional growth across all major categories, including enterprise mobile computing and data capture. Note that we also realized double-digit growth in services and software along with very strong growth in our RFID solutions, for which deployment activity has snapped back as this customers recover from the pandemic. We recognized double-digit growth in all regions. In North America, sales increased 39% with all major categories growing double-digits. In EMEA, sales increased 44% with solid growth across sub regions and solutions offerings. APAC again realized strong growth with sales up 20% led by strength in China, Australia, India and Japan. Latin America also continue its recovery with exceptionally strong growth in all sub regions with sales increasing 79%. Adjusted gross margin expanded 390 basis points to 48%, primarily driven by favorable business mix, a $12 million recovery of Chinese import tariffs, higher support service margins, and contribution from our recent high margin acquisitions. These benefits were partially offset by higher premium freight charges, which we'll discuss further in a moment. Adjusted operating expenses as a percentage of sales improved 180 basis points. We continue to scale OpEx, while prioritizing high return investments in the business. Second quarter adjusted EBITDA margin was 23.6% a 530 basis point improvement from the prior year period, reflecting higher gross margin and operating expense leverage. We drove non-GAAP earnings per diluted share of $4.57, a $2.16 or 89.6% year-over-year increase. EPS growth also benefited from lower interest expense, partially offset by a slightly higher tax rate. Turning now to the balance sheet and cash flow highlights on Slide 7. We generated $514 million of free cash flow in the first half of 2021. This was a $192 million higher than the prior year, primarily due to increased profitable growth. In Q2, we acquired Adaptive Vision for $18 million to advance our Machine Vision solutions and made $4 million of venture investments.
Anders Gustafsson:
Thank you, Nathan. I'm encouraged by the strengthening demand across our business, which allows us to further increase our 2021 outlook. Slide 11 illustrates how we're working with our customers and partners to advance our Enterprise Asset Intelligence vision, by leveraging Zebra's industry leading portfolio of products, solutions, software and services, our customers can overcome some of their most complex operational challenges and transform their frontline workflows to achieve higher levels of performance. We help businesses across industries implement tailored solutions that digitize and automate their operations, enabling them to compete more effectively. With our innovative solutions, our customers associates can now anticipate and react in near real time, utilizing insights driven by advanced software capabilities, such as artificial intelligence, machine learning, prescriptive analytics and Machine Vision. Now turning to Slide 12. As a trusted strategic partner, businesses in a variety of end-markets turn to Zebra to help optimize end-to-end workflows. I would like to highlight several recent wins across our end-markets, which demonstrate how Zebra Solutions are improving productivity, customer service and patient care. Large European Postal Service will be deploying approximately 80,000 TC27s to their carriers. Continuing a long standing relationship, they're upgrading to the latest mobile computing solution, which will enable them to more effectively handle increased parcel volumes and a broad range of use cases. It's another proof point of successful collaboration with post and parcel services around the globe, including our current business with the United States Postal Service. We're also helping a large North American steel manufacturer to optimize and digitize its operations. This customer is adding more than 1,000 of our ET56 tablets to their operations, which will allow them to eliminate manual paper processes by implementing electronic proof of delivery to automate and expedite the invoicing process.
Michael Steele:
Thanks, Anders. We'll now open the call to Q&A. We ask that you limit yourself to one question and one follow-up, so that we can get to as many of you as possible.
Operator:
We'll now begin the question-and-answer session. Your first question comes from Damian Karas with UBS. Please go ahead.
Damian Karas:
Hi, good morning, everyone.
Anders Gustafsson:
Good morning.
Damian Karas:
So I just wanted to ask you a little bit about the component shortages, obviously still we're able to drive some pretty strong growth in the second quarter and expecting to see that in the third quarter as well. But would you be able to quantify how much of a drag if any of the component shortages are on your sales this year?
Anders Gustafsson:
Yes, I'll start and then I'll have Nathan to also help out here. So the first - I'll start on the kind of industry wide semiconductor shortages. They've been very well documented by the press, obviously over the last few months, and we're impacted. So the impact though is not uniform across all components, some components are impacted much more than others. But it's much larger number of components that we can have working that we would do in a normal quarter. But I'd say our team is doing a great job in working all angles to optimize our allocations. And there's been great collaboration between our sustaining engineering groups to ensure we can qualify new alternative components that have less lead time. So to ensure, we get as much available product to provide to our customers as we can. We did raise prices here recently to mitigate some of the impact of the increased component costs. And so despite these shortages, and the price increases that we have increased, we're quite confident in the increased full-year outlook that we announced today.
Nathan Winters:
And Damian, just to answer the question on the Q3 and full-year guide, the risk associated with the shortages have been incorporated in our outlook, but it'd be really tough to quantify, I think it will be really constructive to speculate on what that number could be unconstrained.
Damian Karas:
Okay, that's really helpful. And then wanted to ask you a little bit about the frayed headwinds. I mean, second quarter despite having those I think you were able to outperform on the margin front. So just curious, why we shouldn't - but you're expecting a pretty abrupt drop here 300 basis points in the second half. Why would - shouldn't we expect you to kind of be able to manage those as we're in the second quarter. And I guess additionally in - should we be thinking that next year, you will be able to kind of completely reverse these premium freight expenses?
Anders Gustafsson:
So, maybe if you take us to back on just where we're seeing the bottlenecks, because there's really three different areas in terms of - and the incremental costs. One, which we've seen earlier in the year we've talked about in our previous calls around the lower international commercial air travel, container shortages, port congestions around the supply side of it, that's where we're seeing our air and ocean rates 2 to 3x since the start of the pandemic. And those really have not come down over the last several months. If anything's oceans gone up, air rates have stabilized. In addition, because of the global supply constraints along with increased global demand, we're now expediting component parts from our Tier 1 and Tier 2 manufacturing partners. Along with shipping a higher percentage of printing perspective - in particular via air versus ocean. And so those are also really driving the step change in terms of the transitory cost from Q2 into the second half. In addition, you have the manufacturing shutdowns in parts of Southeast Asia, and particularly for us, Vietnam and Malaysia due to COVID that have further constraint supply. So as we see today, you're expecting the impacts to persist at least through the end of the year. It's hard to say when those will abate into next year. But again, the team is doing a great job of managing the impacts with our customers really through extraordinary actions and communicating the lead times. So as you look at our second half guide, I think there's two things to think of. One is the step change increase in terms of the incremental cost. And in Q2, we also had $12 million of China tariff recovery that we don't expect to repeat in the second half that was an offset in the second quarter.
Damian Karas:
Understood. Thank you very much for the insight. Good luck.
Anders Gustafsson:
Thank you.
Operator:
Our next question comes from Tommy Moll with Stephens. Please go ahead.
Tommy Moll:
Good morning, and thanks for taking my questions.
Anders Gustafsson:
Yes.
Tommy Moll:
Anders you've talked about a robust backlog and pipeline. Any comments you could give to augment there would be helpful. Do you have any sense of whether the momentum is sustainable through the year-end and even in the next year? And any comments you could give us on channel inventory levels as best you understand them would be appreciated as well? Thanks.
Anders Gustafsson:
Yes. I will start here. And then I'll ask Joe, he'll also provide some color. And you're first may be we obviously very excited about and pleased with the performance we had in the second quarter. We exceeded the high end of the guidance range here. To the previous question, the extraordinary collaboration between our supply chain and sales teams to satisfy a very strong demand in a supply constrained environment. The strong secular trends that have been supporting our business for a long time, they have accelerated through COVID. And we don't see any abatement in those trends they're continuing to build. I'd say our customers across pretty much all our vertical markets are prioritizing how digitizing and automating their workflows. I think omnichannel is probably the best example. In retail of - the retail vertical or most retailers investing meaningfully in building out their omnichannel capabilities and digitizing their operations that way. We did see double-digit growth in all regions, as well as across all our product and solutions categories as well as across our main four main vertical markets. We did see our small and medium sized customers do particularly well. So the growth we saw here was definitely part - too large to be driven by our small, medium sized customers. And that was partly I think a result of pent up demand. But we see that largely being behind us at this stage. But even our large strategic accounts performed very well with strong growth. And based on this performance, I do expect that we will continue to take share in the market. Our inventories are healthy in the channel today, but it may be at the lower end of our expected ranges. Joe.
Joachim Heel:
I think that's fair. I mean on the inventory side, we're working hard with our distribution partners to keep our inventory at the levels that we need to sustain the demand. But at the same time to serve every possible demand, which is at the moment as you can tell very, very strong. And we're trying to serve all of the demand we can, and taking our inventory to the lower end of - what we consider our healthy range. When it comes to the backlog in the pipeline. It is very strong as you're seeing, and what I can underscore when Anders was saying this, pandemic has definitely triggered a wave of digitization and automation in our customers that is leading to projects and demand that we did not see before the pandemic. So that is a sustained driver of momentum that we see. And we also were enjoying because customers are aware of the supply shortages. We're enjoying good pipeline visibility, our customers are working with us to give us that visibility far in advance. And that gives us confidence for continued growth into the next year.
Tommy Moll:
Thank you both. Those are helpful answers. Anders, I wanted to follow-up with a question on Adaptive Vision and your entry into the Fixed Industrial Scanning and Machine Vision markets. A couple part question here does it any context you could give us around any prior relationship you had with Adaptive Vision or how you came to know the asset. Anything you can do to frame the size of the market opportunity where you think you've got a good shot at competing? And then what advantages you bring in those markets they're adjacent to the markets where you currently play and have substantial share, but what advantages do you bring in these new markets? Thanks.
Anders Gustafsson:
Yes, I'll try to summarize this here. But firstly, we're excited about the - our entry into the Fixed Industrial Scanning and Machine Vision market. These are solutions that really accelerate our enterprise as an intelligence vision. This is more on the sense side of the sense analyze act framework, but it helps us to provide some new ways of capturing data that we can then analyze and enable our customers to act on. This is a very attractive market we see, but it's quite fragmented. It's a multi-billion dollar market that our new portfolio then can address. Although we're not addressing the entire market on day one, but we're continuing to invest in it to add functionality, to add capabilities so we can go after bigger and bigger part of the market and be ready for folks in initially mostly on the text industrial scanning market. Our value proposition we believe is very strong and their focus is on ease of use of these types of solutions as well as the ability to upgrade cameras and devices in the field. So those are we believe two strong differentiators that we have. The Adaptive Vision is a great way for us to augment the cameras that we had and the software we had developed. It's a way for our customers to more easily be able to develop and build and implement applications for how to basically engage in Machine Vision or Fixed Industrial Scanning or incorporating Machine Vision and Fixed Industrial Scanning into their workflows. And we've been familiar with Adaptive Vision for some time and we've been looking at ways to augment our own internal software development in that area to make sure we can come up with a really strong offering and we felt that Adaptive Vision had a very attractive solution, very strong solution and there was a nice fit with Zebra.
Tommy Moll:
Thanks, Anders. I'll turn it back.
Operator:
Our next question comes from Jim Ricchiuti with Needham and Company. Please go ahead.
Jim Ricchiuti:
Hi, good morning. Thanks for the additional color on some of the costs issue that you're incurring in terms of freight and components. I wonder if you could spend a few moments talking about OpEx, both sales and marketing. G&A up by a healthy amount sequentially, admittedly with those significantly higher sales, but I'm just wondering how we might be thinking about OpEx in the second half of the year. And I have a follow-up Anders, for you on some of the acquisitions?
Nathan Winters:
So I think from an OpEx perspective, if you look year-on-year, there's a couple major drivers in terms of the overall increase that really impact every quarter. The first was last year, we took some actions mid-year around salary reductions in the peak of the pandemic to help offset the impact as well as lower incentive comp, as we're obviously below our plans and targets for the year. So those two alone drive a significant increase year-on-year along with a full-year of Reflexis in the P&L and starting to again, invest particularly in R&D and go-to-market with some of the discretionary costs increases. So if you look for the second half of the year, I'd say the ramp in the first half will continue. But I wouldn't expect to see a real step change increase from where we saw spending in the second quarter. But again, the year-on-year increases are all pretty consistent for each quarter.
Jim Ricchiuti:
Thanks, Nathan. Anders, you talk about the acquisitions, both Adaptive and Fetch, you talked about I think is being a fragmented market. And I'm wondering to what extent might we see you in addition to internal development of these technologies look at potential additional M&A to expand your footprint?
Anders Gustafsson:
Yes, it's obviously hard for me to comment on specific opportunities here. But we're excited about both of these markets, the Fixed Industrial Scanning, and Autonomous Mobile Robot markets. And we have had long standing organic development activities that we now have augmented by the acquisitions of Fetch and Adaptive. But I'd say first, more generally about M&A first we're very excited about our business and the outlook for our business and we do see M&A as a vector for growth. I think the Adaptive Vision or the Fetch Robotics acquisitions are, we're excited about them, we think that we can deliver good growth and good returns on those. But we do look at all M&A opportunities as a way for us to accelerate and advance our EI Vision. We're targeting selective bolt-on acquisitions that also have high growth. Look at around, what I talked earlier about the customers need an interest in digitizing and automating a number of workflows across all of their supply chains. So that provides good opportunities for us to continue to add to our capabilities. And so we do look at M&A as a way for us to accelerate that growth. And we have a strong balance sheet that can support M&A activities also.
Jim Ricchiuti:
And your pipeline for M&A?
Anders Gustafsson:
Yes, we obviously have a team that looks at the scans kind of the market broadly around our target areas where we have particular interest. There is a - we have a good healthy pipeline over opportunities. You never know what will work out, where we'll come to terms or not, but we do have a healthy pipeline of opportunities.
Jim Ricchiuti:
Thank you.
Operator:
Your next question comes from Paul Chung with JPMorgan. Please go ahead.
Paul Chung:
Hi, thanks for taking my questions. So, just another follow-up on Machine Vision fixed industrial scanner. So, how large is this business today and will the solution eventually kind of be led with software similar to your peers kind of resulting in very accretive margins, what is the strategy to kind of take share from larger players in the industry, maybe competitive pricing and then another on M&A in general, very strong free cash flow, high quality earnings provides you kind of a nice cushion for broader opportunities. Should we expect kind of continued preference for software solutions over time and resulting kind of higher margins longer-term?
Anders Gustafsson:
Yes, I'll start and I will also ask Joe to comment on this here. But I think your first question was around the Fixed Industrial Scanning Machine Vision market. We believe it's a very attractive market, it's near adjacency to what we do. And it's a quite a fragmented market, if you looked at the market share table there, there's one or two players that have resource share, but then it's a long tail of smaller players, we're entering the market primarily through our or initially with our Fixed Industrial Scanning portfolio, which is the closest to our core competencies and the use cases where we have a very strong right to play. But we are adding both, say on the capabilities both on the hardware side, on the camera side, but primarily here on the software side to be able to then address a larger part of that market. Software is a big differentiator in all our devices, right, if you look at mobile computing, print and scan, the majority of our engineers, a huge part of the differentiation in the value add comes from the software. And we certainly expect that to be the case here also. So we're investing in building more of that software capability, that division was in inorganic way to accelerate some of that, but we also do that organically. We should also not underestimate or minimize the importance of the investments we're making in the go-to-market. I mentioned earlier, I think that we're putting in specialized to track in our PartnerConnect Reseller program to specifically address recruiting Fixed Industrial Scanning and Machine Vision partners to help accelerate that growth. Maybe Joe, you can expand on that a bit?
Joachim Heel:
Yes, exactly. I was going to comment specifically on your question about what's our strategy to take share. So you know that we have the Fixed Industrial Scanning and the Machine Vision parts of - Fixed Industrial Scanning is a natural extension of the leadership that we have in the scanning part of the market. And we're of course translating that technically, to succeed in the Machine Vision part, that's where the software piece is essential. And the acquisition of Adaptive now gives us industry leading software capability. So we fully expect to translate that into share gains. But there's more to it than that, we specifically want to use the software to enhance that ease of use value proposition that's critical to these customers, how easy is it to use and to deploy and that's also important for the second part of the strategy to win which is using partners as a way to compete in this market. All of these solutions are deployed through partners. For us, we're a very partner centric company, as you know. And that is also what we're going to use to compete and win in the Machine Vision space and making our software easy to use is a value proposition not just to the end-users, but to those partners specifically. So hopefully that's helpful.
Paul Chung:
Yes, very much and lastly on Fetch Robotics, I know it's early days, but if you could talk about how you see this business ramping, how material revenues can be over time, kind of from a small base, the margin outlook, competitive environment, all that good stuff, some key customers, you hope to get, some cross selling opportunities. And if you could expand on kind of use cases beyond warehouses and fulfillment centers? Thank you.
Anders Gustafsson:
Yes, that's a broad question, it can take a while to answer all of it. So I tried to give you a high level response here. But first, we haven't closed on the acquisition yet. But we are certainly excited about it. We have worked with Fetch as a venture investment for quite some time. So we believe we understand the market, we understand the team and we see great opportunities to leverage the Fetch's broad portfolio of AMRs. They have the broadest portfolio of Autonomous Mobile Robots in the industry. And they have a very, very strong, very capable Cloud based software platform for how to deploy and manage these robots, then you'll see that, we've been more focused on technology enabled the workers in warehouses and by combining those two to be able to control and optimize both the flow of robots and the workers. We think we can offer a superior ROI to customers in manufacturing, in warehouses and a number of these use cases. Fetch has, say, initially been mostly focused on the markets. So more movement of goods. But we see there's a number of other use cases that are also growing fast where they have that solutions that are very well suited to pursue those also. And here's another area where I think our strength that we have in our go-to-market organization, I'll ask Joe to comment on this also, will augment as well, we know virtually all of these large customers in transportation logistics, in manufacturing, retail in whatever industry or vertical we're going after. And we can help I think with providing those introductions and position our broader automation workflow solutions with those customers.
Joachim Heel:
Yes, a particular attribute of the market that we're focusing on is that we're targeting those areas where humans and robots work together. And so the notion of a Cobot, right, that collaboration between the two is at the heart of the strategy. So that means we're targeting use cases like person to goods picking, and conveyance. And those use cases allow us to take advantage of a broad installed base we already have, or workers in warehouses have mobile computers, and they're now being augmented by robots. So this means that we can take advantage of the orchestration between the two. And there's really no one else in the market that can do that to the extent that we can. And as a result, we're taking this strong platform capability that that Fetch has with robots that can go across a broader range of use cases than anyone else, and can deliver products with safety and speed that no one else can, and combining it with the orchestration of humans to achieve overall productivity improvements that are unequaled and that's really the strategy.
Paul Chung:
Thanks so much.
Operator:
The next question comes from Meta Marshall with Morgan Stanley. Please go ahead.
Meta Marshall:
Great, thanks. On the price increases, you guys noted, can you just give us a sense of the degree or how broad they were and how much like, are you expecting those prices increases to be transitory. So the channel may hold less inventory in the near-term, just how you see that interaction and just maybe a second question, just getting a sense of the Postal Service concentration this year, the USPS deal, so it's expected to be primarily Q2, Q3 of this year. Thanks.
Anders Gustafsson:
I'll start and then I'll ask Nathan to comment here also, but first on the price increases, pricing is obviously something that is very important to us and something we continue to assess and address. We do regular checks to make sure that our solutions are priced competitively to the end users as well as our partner community have the right profitability, part of our overall go-to-market activities here. The competitive actions or competitive positioning is obviously a key part of how we assess pricing here. And we believe that the price increases that we have now announced are appropriate, they respond to some of the competitors who have also announced price increases but everybody hasn't. So we believe that we have kind of assessed this based on a very granular based on products and geographies to make sure that we don't put ourselves any competitive risk with these. We see the cost as being transitory, and we want to play this kind of a long-term game here, though of making sure we maximize the value of the corporation longer-term, we don't want to cede market share in the short-term for that either.
Nathan Winters:
And then from USPS perspective, the rollout is progressing as expected, and as we communicated earlier in the year, this is for the current rollout of the full EMC solution of 300,000 units to the carriers and with the goal of completing largely completing here at the end of the third quarter.
Meta Marshall:
Great. I mean just coming back to project, which is like is there just a range we should think of kind of on the - just on the top line of what that impact is across the portfolio or is that just too difficult to assess kind of at this point?
Nathan Winters:
I'll take that, we just rolled the price increases out last week. I would say from a full-year perspective, it's within the margins from the full-year revenue.
Meta Marshall:
Okay, great.
Anders Gustafsson:
On the rollout price increases, there's a lag time between us announcing and being effective in the market. So you can see this will be impacting our Q4 business rather than Q3.
Meta Marshall:
Okay, great. Thank you so much.
Operator:
The next question comes from Keith Housum with Northcoast Research. Please go ahead.
Keith Housum:
Good morning, guys and congratulations on a great quarter. Just looking at the cost of goods sold here and the transport costs at being the premium freight cost. Is there anything in the adjusted EBITDA margin guidance and thought process as suggested some of the impact will be perhaps longer-term, for example, increased labor costs or anything else in there that again will perhaps go on beyond the rest of this year?
Anders Gustafsson:
Yes, Keith the way into two buckets. If you look at the labor costs, or the raw material costs increases, that's what the price increases we've taken is meant to largely offset that. So if we think about from a mitigation of the inflationary prices, I think that's as we go into the fourth quarter and into next year, those would be largely mitigated with the price actions we've taken. And the logistical bottlenecks are the one that from the timing, I think, is still to be played out. Again, I think we expect but no changes between now and the end of the year. But really, we're taking kind of one quarter at a time and reacting accordingly to optimize and maximize profitability as best we can.
Keith Housum:
Okay, fair enough.
Nathan Winters:
Maybe just build on that a little bit. So the logistics and the semiconductor component cost, we consider those to be transitory. On the labor side, there's always some upward movement in labor rates. But if you think of the amount of labor that goes into our cost of goods sold, it's very small. So that is not, it's single digits, I think high single digits, part of our value-add is from labor. So it's not something that meaningfully changes the P&L.
Keith Housum:
Got it, got it. And looking at your full-year guidance, Anders, historically you guys have always had a very strong fourth quarter sequentially big up tick from the second and third quarter, is the guidance you're providing here suggests perhaps even roughly a flat fourth quarter. So is there the thought process that the business has kind of pulled ahead during the year or how are you thinking about the fourth quarter, any potential upside to that?
Anders Gustafsson:
Well, I think the fourth quarter, the implied guide for the fourth quarter that we had in our full-year number here which certainly would indicate this growth, not as strong growth as we've had in the first half or - we guided for Q3. But Q4 was a very strong quarter last year. So there was - we saw great recovery in the fourth quarter. But we do see continued strong demand from our customers, the momentum is very strong, we don't see that abating. This is more of a tougher compare than anything, Nathan you want to go or add anything to that?
Nathan Winters:
Yes, I think from a sequential standpoint, Keith the terms of the typical update from Q3 to Q4, I don't think it reflects anything from a weakness in the fourth quarter as much as just strength we're seeing here in the third quarter. And as we've noted earlier, when you look at our days on hand inventory and the strength, I wouldn't say sales pull-ins are not a major factor. It's really just that acceleration of investment from our customer base. And if anything, where we're getting the visibility is in the backlog and funnel, as Joe mentioned in terms of giving us confidence in the full-year, particularly the fourth quarter guidance.
Keith Housum:
Okay, thanks. I appreciate it.
Operator:
The next question is from Andrew Buscaglia with Berenberg. Please go ahead.
Andrew Buscaglia:
Good morning, guys.
Anders Gustafsson:
Good morning.
Andrew Buscaglia:
So I wanted to ask on R&D, your spending this year on track, spent about $560 million or so. And I'm wondering how much of this or last call 12 months is related to this Vision and AMR kind of push. And then secondly, at what point could you start to really leverage that R&D line Do you need to be spending flat cost $550 million a year going forward?
Nathan Winters:
First, I'd say R&D investments is a key activity for us, that is what really drives our longer-term growth. And I would say if you look back over the last several years investments we've made in in-product development, and R&D has had a great return for us. So we want to make sure that we have a portfolio of fresh solutions that offer real value to our customers that we can compete and grow the business. We look at our R&D investments across number of horizons, we can say our investments in our core that would have a very short-term return kind of the near adjacencies, which would have a little bit longer returns a couple of years to three years. And then more innovative new solutions, more of the enterprise asset intelligence type of solutions here, which we have a little longer-term payback as they're more ground up innovations. In many areas, you mentioned Fetch specifically, we developed our own robots with SmartSight before, so there certainly been a way for us to both learn the industry. But there's also attractive ways for us to leverage those investments across. So when we do make acquisitions, we see that as a great way for us to augment our own internal programs and drive us into new high growth adjacencies where we can make a difference. So that answers your question.
Andrew Buscaglia:
Yes, that's helpful. And if I heard correctly, you got the nice healthcare award this quarter it's like that that area is taking kind of a backseat to all excitement going on retail and e-commerce and logistics. But kind of - can you update us on healthcare in terms of, are you still seeing that narrative play out post-COVID where people are accelerating investments in automation there.
Anders Gustafsson:
Yes, I think across all our verticals first. I mean COVID has accelerated the secular trends that we've talked about around our all our end-markets are driving solutions that help to digitize and automate their workflows and empower frontline workers to be connected and optimally kind of utilized. Each of our primary vertical markets grew double-digits in the second quarter. And we continue to invest in expanding into each of these ones. Specifically for healthcare I'd say, we saw healthcare - our healthcare markets, they started in more acute care, but it's been moving into other areas like outpatient, remote patient care, COVID testing, vaccine distribution. So our efforts in healthcare continues to expand into new areas. It's also expanding geographically. So the win we've talked about today was in Europe. And I think the paid healthcare patients are taking a book out of their e-commerce or kind of online shopping activities. Also, they're seeking a more digital experience, which is putting some extra pressure on healthcare providers to make sure they can offer similar type of experiences for the patients. And let's say here, our purpose built devices and solutions are critical for healthcare providers not only to improve the patient journey, but also to drive greater productivity for the healthcare providers.
Joachim Heel:
Yes, I might add that. In healthcare, there's two other phenomena that will drive continued growth. One is that we know that healthcare systems depending on where in the world you are, this is in a different stage. Have pulled back on some of their spending, because they didn't have income from the elective procedures that they usually enjoyed. And as we come out of the pandemic, we see more of that income returning to for profit hospitals, and then their ability to spend on these solutions returns as well. And we've seen that, and the international growth is another big dimension. Anders mentioned the European piece, but we also see significant interest in different parts of Asia that we hadn't seen to that extent before. So they were the two more growth factors that we expect.
Anders Gustafsson:
Just one more comment on this will be. I expect the healthcare to continue to be our fastest growing vertical over the longer-term. But it's great to see that, we have this diversity in the business across our main four verticals, and some other newer ones coming up. But in Q2 here, manufacturing, which was our fastest growing vertical. Manufacturing was the one that was the hardest hit by COVID-19. And the macro was a bit tougher going into that with tariffs and other things. But the opportunity to increase automation in workflows through wearables and heads up displays and the need to track and trace work are important sourcing components at sub suppliers through assembly all the way through distribution is putting - providing great opportunities for us. So all our vertical markets performed very well, but manufacturing was actually the strongest one for us in Q2.
Andrew Buscaglia:
Okay. Thanks Anders.
Operator:
Last question is from Rob Mason with Baird. Please go ahead.
Rob Mason:
Yes, good morning. Thanks for the question. Anders or Joe wanted to get your thoughts on how quickly you thought you could pull together the channel. The partners to be able to sell the - your Fixed Industrial Scanning Machine Vision products. And I'm curious also if you envision those being two separate channels, or both products will go through the same channel. And then also relatedly, I guess maybe what percent of your existing channel is suitable to sell those products?
Anders Gustafsson:
Yes, I'll start and Joe can provide some extra color here also. So, the - we have worked on our go-to-market strategy and our channel engagements. This is since we started working on the product and to solutions. So this is not something we can doing serially, this has been something we've done in parallel to a large degree. So we - you can say there's a Venn diagram of partners out there, their partners who we currently have, who are also in the Fixed Industrial Scanning Machine Vision space that we're obviously having a great - already not have a relationship with. And with EC expansion to add our Fixed Industrial Scanning and Machine Vision capabilities to their portfolio, but also recruiting new partners that are not necessarily see if our partners today, but they're strong in that space. And we've seen good interest and response rates for them, from them. And I think they have been impressed with our solutions. And they see how we can add value to them. So this is obviously a big part of what we need to do now and for the next year to ensure that we deliver the revenue growth that we are intending or planning for. But so far, I'd say that the response from the channel has been very positive.
Joachim Heel:
Yes, I appreciate that. You're asking this question, because channel is central to our go-to-market strategy, right? We're very channel centric company. And, as we were designing this go-to-market approach, this we spent a lot of time on this. First week created a dedicated track in our PartnerConnect program, which is very important to serve the needs of these particular partners. A percentage of our current partners are also Machine Vision, distributors and sellers. I would estimate that that's a small percentage. The majority of Machine Vision partners, we do need to create, we no need to recruit - I'm sorry. And we have made great progress in recruiting these partners already. We have a very strong group of partners that have already signed up to sell this force. And that's because of what we were talking about earlier, that we've designed the product with a particular value proposition geared towards partners. We wanted it to make easy for those partners to deploy and sell the solutions. We think that's critical to success. And that's essential in how we've designed the product. And so we're very pleased with both the number of partners, we've already been able to recruit. And the pipeline of additional partners that we have that that is interested in selling our products.
Rob Mason:
Very good. Just one follow-up. Nathan, the China tariff recovery, it was a nice contribution in the second quarter. What's assumed in the third quarter or second half for that or the potential for that to recur?
Nathan Winters:
Yes, so we have no incremental amount assumed in the second half guide. Our total claim was just over $30 million, and we've recovered $27 million to-date. So I'd say that the large majority that's left is in reconciliation. So I would expect the amount that's left to go is fairly small. And we - the timing that's a little bit unknown, just as we reconcile of those last few batches of transactions.
Rob Mason:
I see. And just to clarify as well in your guide. You've assumed nothing for fetch, because it hasn't closed. But just how we should we think about the profit impact that small business are now, but assume you're planning to invest fairly heavily or aggressively and it would that being material in the second half or fourth quarter.
Nathan Winters:
So it is not assumed in the guide, since we haven't closed and that's about a $10 million run rate revenue business. And I'm profitable at this time as it scales. But I think that material within the within the margins of our overall guide.
Rob Mason:
Okay, very good. Thank you.
Operator:
This concludes our question-and-answer session. I would like to turn the conference back over to Anders Gustafsson for any closing remarks.
Anders Gustafsson:
So to just to wrap up, I would like to thank our employees and partners for going above and beyond to serve our customers as they stretch to meet heightened expectations in the increasingly on-demand economy. While we are focusing on maximizing profit or growth in the business, our top priority continues to be protecting the health and well-being of our employees, partners, and customers as we recover from the pandemic. We're also looking forward to welcoming the Fetch Robotics team once we close the transaction. Thank you and have a great day everyone.
Operator:
The conference is now concluded. Thank you for attending today's presentation. You may now disconnect.
Operator:
Good day, and welcome to the First Quarter 2021 Zebra Technologies Earnings Conference Call. After today's presentation, there will be an opportunity to ask questions. Please note this event is being recorded. I would now like to turn the conference over to Mike Steele, Vice President, Investor Relations. Please go ahead.
Mike Steele:
Good morning, and welcome to Zebra's first quarter conference call. This presentation is being simulcast on our website at investors.zebra.com and will be archived there for at least one year.
Anders Gustafsson:
Thank you, Mike. Good morning everyone, and thank you for joining us. Our team delivered exceptional first quarter results, with strong performance across the business, resulting in record sales and profits. For the quarter, we realized; adjusted net sales growth of 28% or 25% on an organic basis; and adjusted EBITDA margin of 25.3%, a 620 basis point year-over-year improvement; non-GAAP diluted earnings per share of $4.79, a 79% increase from the prior year, and strong free cash flow. Our teams executed well to satisfy a stronger-than-expected recovery in demand from smaller customers through our distribution channel, and continued strong demand from large customers to digitize and automate their workflows in an increasingly on-demand economy. We realized strong broad-based demand with double-digit sales growth across our four regions, each major product and solutions category, as well as in all of our vertical end markets. We also significantly expanded profit margins, driven by favorable business mix and lower travel expenses, while at the same time, we continued to invest in initiatives to drive sustainable profitable growth. Given our momentum and pace of innovation, we are increasingly confident in our growth prospects.
Nathan Winters:
Thank you, Anders. Let's start with the P&L on Slide 6. In Q1, adjusted net sales increased 28.3%, including the impact of currency and the Reflexis acquisition, and 25% on an organic basis, reflecting broad-based demand for our solutions. Direct sales to large customers grew double-digits, and we saw even higher growth from smaller customers through the channel, partially driven by pent-up demand. Our Asset Intelligence & Tracking segment, including printing and supplies grew 21.4%, while Enterprise Visibility & Mobility segment sales increased 26.8%, driven by exceptional growth in enterprise mobile computing. We realized strong double-digit growth in services and software. And also had strong growth in our RFID solutions, which is beginning to rebound from the depths of the pandemic. We recognized double-digit growth in all regions. In North America, sales increased 28%, with mobile computing, printing, services and supplies each growing double-digits. In EMEA, sales increased 22%, with solid growth across all sub regions and solutions offering. APAC returned to growth with sales up 19% led by strength in China, Australia, New Zealand and India. Latin America also returned to growth in all sub regions, with sales increasing 31%. Adjusted gross margin expanded 370 basis points to 48.9%, primarily driven by favorable business mix, and higher service and software margin. The favorable year-on-year impact from China tariffs was offset by $11 million of incremental premium freight charges. Adjusted operating expenses as a percentage of sales improved 280 basis points. We have been accelerating high return investments in the business, while prudently managing discretionary costs. First quarter adjusted EBITDA margin was 25.3%, a 620 basis point increase from the prior-year period, reflecting higher gross margin and operating expense leverage. We drove non-GAAP earnings per diluted share of $4.79, a $2.12 or 79.4% year-over-year increase. EPS growth also benefited from lower interest expense and a lower share count, partially offset by a slightly higher tax rate. Now turning to the balance sheet and cash flow highlights on Slide 7. We generated $214 million of free cash flow in Q1. This was $119 million higher than the prior year, primarily due to increased profitable growth. In Q1, we had $13 million of venture investments in two companies that provide real-time asset visibility and artificial intelligence solutions. Our balance sheet remains strong. From a debt leverage perspective, we ended Q1 at a modest 0.9 times net debt to adjusted EBITDA leverage ratio.
Anders Gustafsson:
Thank you, Nathan. I am encouraged by the strengthening demand across our business, which allows us to increase our 2021 outlook. Our team has done an outstanding job navigating us through the pandemic. Slide 10 illustrates how we are working with our customers and partners to advance our Enterprise Asset Intelligence vision. By leveraging Zebra's leading portfolio of products, solutions, software, and services our customers can overcome some of their most complex operational challenges and transform their frontline workflows to achieve higher levels of performance.
Mike Steele:
Thanks, Anders. We'll now open the call to Q&A. We ask that you limit yourself to one question and one follow-up so that we can get to as many of you as possible.
Operator:
And the first question today will come from Damian Karas with UBS. Please go ahead.
Damian Karas:
So you had mentioned that some of the first quarter sales strength was on pent-up demand from your smaller customer base. But just thinking about the current order strength you're seeing as you progress through the second quarter, would you still characterize some of that as pent-up demand? Are we kind of past that at this point and it's really more reflective of your underlying run rate demand, if you will?
Anders Gustafsson:
Well, and first, we are very pleased with our first quarter results here and the outlook we could provide. We - the business is supported by some strong secular trends that have accelerated during the pandemic, like omnichannel and - so most companies today are very focused on automating and digitizing their businesses. And for us, that resulted in double-digit growth across all regions, across all products and solutions, as well as all verticals, so very broad-based demand for us. We did see particularly strong growth from small and medium-sized customers, and that was partly driven by pent-up demand, but it's only partly driven by pent-up demand. Yes, but - we also saw strong demand from our large customers, our larger strategic accounts. And I think another factor here was that based on our performance, I'm - I certainly expect that we continue to take share in the market. Nathan, do you want to add something?
Nathan Winters:
Yes. So this time on the pent-up demand. I think one, it is an estimate, so this isn't a precise deal reconciliation. And we think it is recovering most of our 2020 miss to our original plan and guidance last year and recovering that here in the first half of the year, which is contributing low double digits, both in the first and second quarter.
Damian Karas:
Okay, that makes sense. And then, I think you spoke in the past that, sort of, later in the year is when you start seeing sort of the larger projects, if you will, larger orders. At this point, do you have some visibility there that you've kind of baked that into your guidance in the back half or should we still expect that there could be some larger projects that haven't taken hold yet?
Anders Gustafsson:
I think what we've said is, it tends to be that our visibility into the larger deals or into our pipeline overall increases with time. So the closer - the further we enter the year we get better visibility, we'll have to be through the second half and Q4. So part of what you see today is that we have gained some better visibility into both - how we expect the run rate to progress, but also on some of the larger deals. But we don't have perfect visibility, so clearly there is opportunities for deals that we don't necessarily have in our stored as high likelihood in our pipeline today. Joe, do you want to add something to this?
Joe Heel:
Yes. I would say that the large deal momentum has continued evenly throughout the year. And we have prospects for large deals in the second half, just as we did in the first half. One of the large deals that you're aware of is the USPS deal, which is of course contributing to our Q2 and Q3 as we have said.
Operator:
And the next question will come from Tommy Moll with Stephens. Please go ahead.
Tommy Moll:
Anders, it's sounds like compared to a quarter ago, when we talked both in terms of geography and market, it sounds like everything or nearly everything is better than expected, a quarter ago. But if you had to pinpoint maybe one geography or one end market that's improved the most, just as a driver for the raised revenue guidance, what would you point us to? And if I'm mistaken, and if there is any geography or end market that's gotten a little weaker over the last quarter that would be good to know. Although, maybe just based on your tone and comments today it sounds like there weren't any?
Anders Gustafsson:
This is a hard question today, because we have broad-based demand. I don't think we've ever had a quarter where we've had each of our four regions, each of our verticals and each of our main product categories all growing double-digits. So it's hard to pick who stand out as particularly strong or weaker. But I'll probably just highlight maybe North America as particularly strong, as being also our largest region here, we grew by 28%. So we saw very broad-based demand across basically all our portfolio, the entire portfolio. But printing supplies, mobile computing, RFID, services, software, they were all up double digits. And we had strong wins across all our vertical markets in North America. And our newest vertical, the government vertical also demonstrated good growth. And I think demonstrates the investments we've made in both product and the go-to-market for the government vertical paying off here now. On a - from a vertical perspective, maybe healthcare, just want to highlight. It's been our fastest growing vertical for some time and we expect it to continue to be the fastest growing one. It had a very nice performance in Q1. I think the transformation in healthcare is accelerating. It started off in acute care, but it's moving into other areas now, like ambulatory care, contact tracing, even remote patient care. And healthcare patients are now expecting or demanding a more digital experience and they prefer that also. And our purpose-built solutions are critical for healthcare providers to be able to improve the overall patient journey to drive - and to drive greater productivity for the healthcare providers across their operations. And some of our solutions in healthcare also used specifically, but for COVID response like drive-through testing and vaccinations, cold chain logistics and so forth.
Nathan Winters:
Maybe I can add something too. If you look at the regions nominally, the one that's swung the most from last quarter was Latin America. Latin America was the one that was hardest hit in the pandemic and has rebounded the most, but it's also our smallest region. In terms of verticals, another one that is notable is manufacturing, which was hit very hard in the pandemic as well and we're seeing some good rebound in that area. I think the biggest swing that we haven't mentioned yet is one of deal size and customer size, right? So, notably our run rate and the purchases by small and medium businesses have accelerated and are catching up now to what was a big driver in past quarters of the larger customers, investing in e-commerce and digitization. We're now seeing that in the small and medium business, which of course manifest in our run rate.
Tommy Moll:
Thank you, both. That's very helpful. If I could ask one follow-up. Anders, I wonder if you could update us on some of the pilots you have with retail customers, where all our or at least a lot more of the store associates are carrying one of your devices. What's the progress there? How are you making the ROI case to the potential customers? And to what extent does reflect this factor into the strategy there?
Anders Gustafsson:
Yes. The device for all is a big opportunity for us. We're very excited about how that's progressing. We see the theme around how most companies wants to automate and digitize their operations is playing a big role in driving this. Across every vertical, I would say, our customers are looking to put technology in the hands of more of their employees and be able to have them be connected and be able to both enter data, as well as react to data. We see the relationship with Reflexis as very synergistic. And that, if you have a mobile device you can now look at inventory stock-outs, or other information and upload that to the Reflexis task engine, which now can make smarter decisions, can prioritize the highest ROI action, and then mobilize that to the right worker at the right time by - through somebody who then is carrying a mobile device. So it's a very strong synergistic portfolio that adds basically - and the network effect it adds to the value of both device and both solutions by having both under one roof. The progression on deeper penetration is also progressing. So if you go back, 7 years, 8 years or something, our large supercenter in retail might have had seven or eight devices and today they routinely would have maybe 70 or 80, but they may have several hundred employees. And we think that having a shared device for those associates when they are in the store is big objective for, I would say, the vast majority of our customers. And that's progressing. We have some good examples of where we've provided - expanded our portfolio to provide that kind of full range of devices across the price and performance curve. And where we've combined software and devices to really enable much deeper penetration. And Joe, maybe you want to share some examples of this?
Joe Heel:
Yes. I'll give you one example of the connection of our device for all and our SaaS software. One of the largest retailers in Australia is using our EC30 devices together with Workforce Connect to enable their associates to do tasks in the store, but also communicate with one another. And that's one of the key use cases, which is - and by the way also enabled by Reflexis in the future is to have the associates be able to interact with each other, which requires that all of the associates have a device. So, I think that's a pretty good example of it.
Tommy Moll:
Great. Thank you, both. We'll keep our eyes out for more progress on those fronts. But I'll turn it back for now. Thank you.
Operator:
And our next question will be from Andrew Buscaglia with Berenberg. Please go ahead.
Andrew Buscaglia:
I was hoping you could talk a little bit more on gross margins in the quarter, which were obviously very strong. Can you break out what - you mentioned software and then that Reflexis or just acquisitions in general helping? Can you break out what that contributed in the quarter?
Nathan Winters:
Yes, Andrew, this is Nathan. Firstly, our teams have been executing very well on what we can control. You see that through the gross margin improvement year-on-year up 370 basis points. About two-thirds of that is related to business mix, as well as volume leverage. We have especially high mix of large orders, due to the recovering small and medium business that Joe mentioned earlier. And about a third of that was from expansion of our service margins, as well as the Reflexis acquisition. And most of that coming from expansion within our service business. I think the one thing to also note, as we stated last year, we look at our underlying gross margin trends. They remained healthy throughout 2020. And we expected the overall margin and we're seeing that play out to improve as the mix has returned.
Andrew Buscaglia:
And EVM had particularly very strong gross margins, 49%, is that sort of the run rate we're looking at going forward? I know you have those freight expenses coming in. But yes, is this sort of, kind of the path you're taking? Are you - do - you think you can grow or expand margins even from that kind of elevated level, given some of this software and services integration?
Anders Gustafsson:
I think, over time, we do expect for our margins to improve. I'd say, Q1 was especially favorable due to the strong mix of small and medium-sized business. But I think as that normalizes to more of a normalized level as we move forward, we do expect EVM margins to improve over time, particularly as you mentioned with the growth and expansion of our software solutions.
Andrew Buscaglia:
Okay. And maybe just last one. In Q2, stuff got into that guidance unless you - if you assume a pretty big ramp in SG&A? So, do we expect a step down in gross margins just in Q2, for some reason or given the freight expense?
Nathan Winters:
Yes. So if you look at our Q2 EBITDA guide of 21% to 22%, it is up nearly 3 points year-on-year due to favorable business mix from 2020. Sequentially, it is down 4 points, most of that is due to lower gross margin. As we said, as deal size, I think, comes back from the exceptionally high level we are - we had here in Q1. And you also have CRS seasonality, a slight care for recovery in the first quarter all lowering gross margin sequentially. As well as we do expect higher OpEx, as we continue to accelerate investment in our new solutions both in R&D and go to market.
Operator:
And the next question will come from Jim Ricchiuti with Needham and Company. Please go ahead.
Jim Ricchiuti:
Just wondering if - what kind of headwinds you might be seeing or anticipating for the full year, just as it relates to what we've all been hearing about component constraints, higher raw material prices? And just along those lines, do you anticipate potentially having to take any pricing actions going forward just given the supply chain issues?
Anders Gustafsson:
Yes. I would first characterize the supply chain issues that we're working on in two categories. One is, logistical bottlenecks and the other one is around the industry-wide semiconductor shortages that has been in the press quite a bit lately. First on the logistical bottlenecks. That's really caused by an increase - a combination of increase in demand when combined with a reduction in commercial air traffic sort of fewer commercial airplanes, which used to cover or carry a lot of commercial freight also. Then you have - add on a little bit of container shortages and port congestion on top of that. But this has resulted in air and ocean rates on - pretty much on all our key routes, having increased by a factor of two, since the start of the pandemic. So, we are incurring premium freight cost as a result of this. And we are prioritizing customer - meeting customer expected delivery dates. So, we have been using - leveraging all modalities of freight to get our devices and products to our customers, including chartering flights from Europe - from China to Europe and the US. But this has had a negative - a negligible impact on revenues. And I'd say, our supply chain team has done an outstanding job of being able to manage this and minimize the impact on the business. They had issues around the semiconductor shortages and this impacts some of our products more than others. Our teams are - have been doing a great job of managing all angles of optimizing allocations for us. We have a history of thoughtful contingency planning, which I think is helping us here. We tend to qualify multiple components when we can and even have multiple suppliers when practical. We have seen, again, modest increases in surcharges related to sourcing these components. But despite the - both of these issues that I mentioned, we are confident in the full year sales outlook that we gave. The outlook incorporates both of these points. And lastly then on the price action you asked about. We continuously assess pricing based on the competitive environment. So, we always look at that, but there is - we have no imminent plan of addressing or having, let's say, a broader price increase to address these supply chain issues.
Jim Ricchiuti:
And thank you. And the follow-up. Just on the AIT business. And I'm just wondering how - what you're seeing in the market - in the legacy - this legacy part of your business compares with previous recoveries and other economic cycles?
Anders Gustafsson:
Yes. We had an exceptional quarter for print. The growth rates were well above average - corporate average. We - as we saw growth across the portfolio and certainly pent-up demand had been an issue here. Smaller customers through the channel, it was recovering quite nicely. And we also over the last year or so, taking some steps to strengthen our go-to-market around our eco channel - channel ecosystem. And I think that's made us more competitive. And we've been able to accelerate some share gains. Our printing - RFID printing business was also particularly strong. And even the supplies business was doing very well. Tempt time was up double digits. So it was a very strong performance across the board. And maybe also highlight that, Joe mentioned earlier, the manufacturing was up very strongly in Q1 after having had a tougher go in 2020 and a little bit further - beyond that also it would further that out. And printing is the most exposed to manufacturing. So when manufacturing goes up that would have a disproportionate impact on our printing business.
Operator:
The next question will come from Meta Marshall with Morgan Stanley. Please go ahead.
Meta Marshall:
A quick question. Some of these smaller customers come back. What are they asking you for that may be different from - what they were asking you from before. Clearly, they still going to face some challenges in the competitive environment. Just wondering, what they're asking you for in particular? And then maybe on the healthcare opportunities. Just as you move past some of these kind of COVID boosted use cases, where are you seeing the most traction in these cases there? Thanks.
Anders Gustafsson:
Yes. I will start, and then, I will ask Joe to also provide some color here. So first on smaller customers and what we're seeing, what's different. I'd say two things, Meta. One is, irrespective of size, I would say, pretty much all customers across all verticals are looking to figure out how can they digitize and automate their businesses more. And they do look to our type of solutions to connect the physical world to the digital world, to really help them connect that physical workflow - those workflows into applications and automate them better. So that is a broad-based theme across basically all sizes of customers and verticals. The other point that would be - our larger customers who generally able to pivot to a COVID operating world better. They were generally seemed to be essential businesses - were deemed to be essential business, while many of our smaller customers, many of them are in manufacturing had to shut down. And now as they come back, I think they are looking to make investments that enables them to compete with some of their larger presence who have made more - who have invested earlier in those digitization and automation themes. Joe, do you want to add anything to this?
Joe Heel:
I think you said it well on the small-and-medium businesses. Clearly, the pent-up demand portion of - we're still most pronounced among the SMBs, I would say, and they're catching up more on their pent-up demand. But beyond that, it is really those small-and-medium businesses going to the next level of digital transformation, just as their larger resident have. And you get also asked about healthcare. And - on the healthcare beyond COVID 19 use cases, we're seeing an expansion, as Anders has mentioned in the prepared remarks into new areas of healthcare like ambulatory care, like remote patient care. So the use of tablets, for example, in order to enable remote patient care is a big use case. Communication, of course, is the big use case. And one that we're also seeing a lot of interest in is, asset and people tracking in hospitals, locating the right person, or locating the right asset for a particular procedure. Those are new use cases and are driving some of that accelerating demand .
Operator:
And the next question will come from Keith Housum with Northcoast Research. Please go ahead.
Keith Housum:
Good morning guys, and congratulations on a great quarter, and the solid guidance. Just want to unpack the gross margin growth, again, just a little bit more? Software and services obviously had a great step up compared to in the fourth quarter or in the first quarter last year. And I understand last year's step up was due to European services improvement, something that's getting further improvement this time around. And this 47%, roughly, gross margins, is that sustainable going forward? Is this like a new normal for you?
Nathan Winters:
Keith. So just - first part of your question, to the growth in both our service and software. Now again, seeing on both ends, right at the - the addition of Reflexis gross margin being higher than the company average is helping. But also from an organic basis, up nearly 7 points year-on-year from our core service business. And part of that is due to the actions we took over the last several years to improve efficiency and streamline the repair operations and the team is continuing to work that. And then the other is, now with double-digit revenue growth, I've seen that volume leverage flow through the P&L is the other big driver of the margin improvement. And we do expect that to continue to grow year-on-year as we grow the top line, as well as improve efficiency in the operations.
Keith Housum:
Great to hear it. And then, in terms of your overall growth, I understand there's multiple drivers of your revenue growth. But can you touch on perhaps the growth that's been contributed from the new products and perhaps expansion into new markets that you're perhaps, we're not doing as well in before? Just trying to dimensionalize some of the growth aspects there?
Anders Gustafsson:
Yes. So, when you say new products, you mean new types of solutions, or were just new products more generally?
Keith Housum:
I mean, more types of new solutions, looking for new customers, new use cases. And perhaps, your prior generation of products that did not have previously addressed.
Anders Gustafsson:
Okay. Yes. I'll start and Joe, you can provide some - year also. So I'd say, we did see RFID having a very strong quarter in Q1. RFID had a tough going last year, but that's really started in Q2. So there was - Q1 last year was more of mill, was pretty reasonable quarter. So this is a strong rebound for RFID. And we see these types of solutions which are more contactless is having a great - being in demand and see more deployment of them. I would say, also our software solutions are having great traction. The combination of the Reflexis, Zebra Prescriptive Analytics and Workforce Connect provides a very differentiated value proposition for us. And each of those offerings by them - and of themselves are performing very well. But when you then combine it with as a suite and then look at the - how they interact with our mobile devices that provides a very compelling offering, which we see having great, great opportunities for us to continue to grow. And some of our other intelligent edge solutions are still probably a little slow in ramping as we've had - still have a hard - we don't have access to our customers' facilities to the extent we used to, to do pilots and proof of concepts and other types of engagements like that. But we expect that to ease up here as we get through COVID and get back into more normal way of operating with our customers. Joe?
Joe Heel:
Yes. I'll add - maybe add a couple of things that could be helpful. In terms of the mobile computing segment. We talked about the device for all. And as Andrew said, previously described, we are seeing an expansion of this. This isn't necessarily always a big game, where someone just rolls out devices to everyone. But an expansion to additional sets of people, right? That you can - now you use it for transport in a hospital, not just for nurses, for example. So that's been a big expansion. But we've also had some very innovative use cases. One of them, we recently published in the press release for a tire change, that is now using our devices to not only keep track of the tires in the inventory, but also measure the tread gap and offer a new service to a customer. That type of innovation, I think is, is going to be providing new use cases as well. And I'm also quite proud of our ability to grow the tablet segment, that we accelerated through the acquisition of Xplore some time ago and to combine with our own ET tablets, and we have some very good traction there. From a vertical perspective, two that I would call out is the government and healthcare segments. The healthcare segments have seen a good acceleration internationally. You know that we've always had a reasonably strong position in North America. But now we're seeing deals in Japan and Australia, in the U.K. that are sizable, right, where these institutions are modernizing their infrastructure globally. And government is, we've mentioned is an area, not just in the U.S., but also in other countries again, around the world that we've made substantial go-to-market investments, and we're now seeing accelerated growth. Most of the mobile computing, but also some printing opportunities with governments around the bar.
Operator:
The next question is from Richard Eastman with Baird. Please go ahead.
Richard Eastman:
Yes, good morning. Just very quickly on the gross margins. It - did the chair - the China tariff benefit, did that all fall into the EVM gross margin?
Anders Gustafsson:
It would have fallen between both EVM and printing. So we had both - I don't have the exact split off them, but it was...
Richard Eastman:
Okay.
Anders Gustafsson:
So equally - or proportionately weighted between EVM and AIT.
Richard Eastman:
Okay. And then just - is there any visibility on that? I mean, going forward, Q2 to Q4, is that benefit continue?
Nathan Winters:
But, do you expect the benefit to continue? We have not included that into our guidance for the quarter or the year in terms of incremental benefit. As - quite frankly, it's very hard to predict when and how the claims we've processed will be approved and paid. But it's something we continually work and actively manage. But yes, it's pretty tough to predict the timing of when we expect to get the recovery from the government.
Richard Eastman:
I see. Okay. And then just, just maybe as a second question around the core growth in the quarter was 25%, I believe. Could you just speak to what the growth relative in the channel was versus direct? And does the U.S. Postal Service fall in the direct piece that you're going to hopefully define for me?
Anders Gustafsson:
Yes. I'll - I think, Joe can probably provide most colors. But the USPS will be in Channel customer, I think, Joe. And second, our Channel business had a fantastic quarter, with I believe stronger growth than what we had in our direct accounts. Joe?
Joe Heel:
Yes, I can confirm that. So our strategy has and remains to be Channel-centric, with the vast majority of our revenue going through the Channel. And I'm happy to report that our Channel has once again grown faster than our business overall, and has therefore expanded the portion of revenue that goes through the Channel.
Richard Eastman:
Is - and just lastly, and related to this. I've got a question on just the press release that came out a little bit ago here, kind of mid -April. But you talk about this PartnerConnect Alliance Track. And it's complementary to the independent software vendor track. But just talk about maybe this expansion of non-selling VAR partnerships. And just, what that brings to the table here? And is that, there is an investment made in these channels? But just, maybe just speak to that, how that expands the opportunity set for Zebra?
Joe Heel:
Do I need to take that, Anders?
Anders Gustafsson:
Yes, please.
Joe Heel:
Yes. Of course, VARs has been the core of our PartnerConnect program. We've added ISVs, especially in the Android transition because of the importance that the software that runs on our devices has and how the customer comprehends that as an integrated solution and wants to buy it that way. So we recognized ISVs as influencers of the customers, aligned ourselves closely with those and, and are proud to have some of the largest ISVs in our program. But we've also recognized that there are other important influencers. I'll give you an example to make this real, which is, if you think about network equipment providers. People that provide WiFi infrastructure, for example, for a customer. Almost similar to the ISVs. They are looking to provide solutions to customers, like for example, locationing capabilities, right, within the environments that they outfit. And by working with us, they can enable such solutions. And we recognize that and created this Alliance Track in order to allow us to work more effectively with those kinds of partners. And it's paying off very nicely for us.
Richard Eastman:
So it's basically lead generation. I mean, is that what you look to it? These other influencers around ID products?...
Joe Heel:
It is lead gene... I'm sorry, go ahead.
Richard Eastman:
No, that was my question.
Joe Heel:
Yes, it is lead generation, but it is perhaps even more effective in allowing us to close the opportunities, right? When a customer sees that we're aligned and that we're working together, we have a greater chance of winning.
Operator:
The next question will be from Brian Drab with William Blair. Please go ahead.
Brian Drab:
Just first on the EBITDA margins. I guess the full-year guidance implies that the - first of all, you gave us the 21.5% midpoint for the second quarter, but then the full-year guidance implies the same kind of 21.5% level for the third quarter and fourth quarter. I'm wondering if that's kind of fair to assume that, that will be the run rate for the balance of the year and no big swings between third and fourth quarter? And also, is the premium freight headwind something that will persist or is that - can that fall off maybe later in the year? And I'm just wondering, how much conservatism might be baked into that 21.5% after putting up 25.5% almost in the first quarter?
Nathan Winters:
So if you look at our full-year guide of 22% to 23%, we do expect gross margin in that to improve year-on-year, and particularly our software solutions grow. And we do expect premium freight cost of $50 million to $60 million, which we've raised by $20 million and most of that coming in the second half. Because we really don't see any change in those expectations from what we're seeing here in the first half, or at least it's hard to predict when the - particularly the supply side will come back around commercial air travel. And that's also $20 million higher than all of our 2020 transitory costs, including tariffs. And we also expect to continue to invest in and grow OpEx as we accelerate investment in some of the high ROI opportunities and including the continued integration of our software offerings with Reflexis.
Brian Drab:
Okay, thanks. And then, can you provide some details on the competitive environment as you're seeing it? Anything you can share in terms of what your share of the mobile computer market is now from your perspective and what your share of the bar coding equipment market is? Just that so much has changed in the last year with the industry just exploding. And then also within mobile computing, can you talk about what percent was Android versus Windows-based in the quarter? Thanks.
Anders Gustafsson:
All right. I'll start and we'll see if I missed anything. But if - so competitive environment. First I'd say, we are very confident in our competitive positioning. I'd say as confident as we've ever been probably. We're coming out of COVID 19 with good momentum and it provide - we've actually gained share as we've gone through last 2020 here. We took the attack of continuing to invest in new solutions and staying as close as we could with customers. We actually launched more new products last year than we've done in the other year in history, and I think that's coming back to benefit us here now. Our markets are, we think very attractive. We have some strong secular growth trends. I mentioned kind of the trends around digitizing and automating workflows as a broad theme that I think that's something that's very broad-based and very - we believe will be something that companies will invest in for several years. The - we have some strong advantages also. We have our scale, our go-to-market network, the ecosystem we have there. So there is a number of things that will make us a formidable competitor from that perspective. And lastly, I'd say our vision. Our Enterprise Asset Intelligence something that differentiates us from our competitors. When our customers look, talk to us, they are not looking to just buy device for here and now, they are looking to see how they can partner with somebody who can help them drive that digitization and automation of their operations into the future. From a share perspective, we get share data from independent sources and they tend to lag. So we only have Q4 data. But we had a record share in mobile computing over, I think it was over 50% on print and we - the Number 2, I think is, I believe 12%, certainly directionally in that area. On print, we have a low 40%, 43% I think it is...
Nathan Winters:
Yes.
Anders Gustafsson:
And our next second competitor is low double digits. I think also about 12%. And in scan, we have about 30%, where the second largest is more like 24%. So, we have strong position across our business. And your last question was about the mix of Android and - Windows. And we now have over 85% of our mobile computing sales are Android.
Operator:
Please proceed Mr. Anders, if you needed to answer the question further.
Anders Gustafsson:
Well, I just - our share in Android remains particularly strong. We probably have approximately 60% of the share of Android, so we're particularly strong in that Android element.
Brian Drab:
Yes. That's a good answer.
Operator:
Thank you, sir. And the final question will come from Blake Gendron with Wolfe Research. Please proceed.
Blake Gendron:
Thanks for squeezing me on here. I want to start with cash flow. So relative to the wording of at least $700 million in the prior guidance, the current guide is appreciably higher. So I'm wondering, how we can think about free cash conversion in the context of both, Number 1 growing software mix and Number 2, the healthy channel growth that you mentioned. I would imagine that hardware-led pent-up demand recapture would see some working capital drag in 2021. But as we look into 2022 and beyond, is there a way we can think about free cash conversion that's perhaps structurally different from what it's been in the past?
Nathan Winters:
And so, the first part of your question is just in terms of the full-year guide of greater than $850 million really just aligns to the increased profitable growth outlook for the year. So no notable changes in - from a working capital perspective relative to our last guide. Our target year in and out - year-in and year-outs be at 100% free cash flow conversion. This year it'll be slightly lower than that just because of the strength we had in 2020. But we don't see that noticeably changing and something we can achieve over time as we look - as we move forward.
Blake Gendron:
Okay, that's helpful. And then one quick follow-up here. Interesting win with the tire customer. And that application seems like if all the machine vision - there is a large machine vision competitor, that is a small handheld scanner device. Business somewhere in Zebra's purview, there's a little bit of overlap. Do you think that this overlap increases, particularly in the manufacturing realm? Is there any M&A to do here? A lot of what we're hearing in terms of automation, AI deployment within the manufacturing facility is coming from the Machine Building customers, which seems like it's on the periphery of what Zebra does, but that would be helpful perspective.
Anders Gustafsson:
Yes. Machine vision is a very exciting, sensing and data acquisition technology for us that helps us enable intelligent automation solutions. We've already incorporated machine vision into a number of our solutions like SmartPack, SmartSight, our MP7000 flatbed scanners for the color camera. So, we just clearly see great opportunities to continue to leverage machine vision to create unique solutions for our customers. The tire tread depth sensor, that is an accessory that we put on our mobile computers to be able to do, but it's another example of how we're trying to find use cases where we feel that we have a strong right to play and where we can be competitive. I now expect that machine vision is going to be continued area for us to invest. We acquired a company called Cortexica about 18 months back, I think it is now, that was basically as an engineering team that has deep expertise into machine vision. Their focus was on figuring out how to extract useful information from digital images and video and we put - they put, they have been a great addition to our team and helping our other solutions - accelerate the deployment of our other solutions.
Operator:
Ladies and gentlemen, this concludes our question-and-answer session. I would like to turn the conference back over to Mr. Gustafsson for any closing remarks.
Anders Gustafsson:
Yes. So to wrap up, I would like to thank our employees and partners for their focus, dedication and resiliency, leading to exceptional Q1 results and an improved outlook for 2021. Our top priority continues to be protecting the health and well-being of our employees, partners, and customers as we recover from the pandemic. Stay safe everyone.
Operator:
Thank you, sir. The conference has now concluded. Thank you for attending today’s presentation. You may now disconnect.
Operator:
Good day, and welcome to the Zebra Technologies Fourth Quarter and Full Year 2020 Earnings Results Conference Call. [Operator Instructions] Please note, this event is being recorded.
I would now like to turn the conference over to Mike Steele, Vice President, Investor Relations. Please go ahead.
Michael Steele:
Good morning, and welcome to Zebra's fourth quarter conference call. This presentation is being simulcast on our website at investors.zebra.com and will be archived there for at least 1 year.
Slide 2 conveys that the forward-looking statements we make today are based on current expectations and assumptions and are subject to risks and uncertainties. Actual results could differ materially due to factors discussed in our SEC filings. During this call, we will reference non-GAAP financial measures as we describe our business performance. You can find reconciliations at the end of the slide presentation and in today's earnings press release. Throughout this presentation, unless otherwise indicated, our references to sales growth are year-over-year, on a constant currency basis and exclude results from recently acquired businesses for the 12 months following each acquisition. This presentation will include prepared remarks from Anders Gustafsson, our Chief Executive Officer; and Nathan Winters, our Chief Financial Officer. Anders will begin with our fourth quarter results. Then Nathan will provide additional detail on the financials and discuss our 2021 outlook. Anders will conclude with progress made on advancing our Enterprise Asset Intelligence vision. Following the prepared remarks, Joe Heel, our Senior Vice President of Global Sales, will join us as we take your questions. Now let's flip to Slide 4 as I turn the call over to Anders.
Anders Gustafsson:
Thank you, Mike. Good morning, everyone, and thank you for joining us. I am proud of our employees' resiliency and focus on serving our customers critical needs during the pandemic. Through their efforts, we were able to deliver exceptional results to close out a challenging 2020.
For the quarter, we realized adjusted net sales growth of more than 10% or more than 8% on an organic basis; an adjusted EBITDA margin of 23.5%, a 210 basis point year-over-year improvement; non-GAAP diluted earnings per share of $4.46, a 25% increase from the prior year; and strong free cash flow. Each of these measures significantly exceeded our outlook. We generated more business in Q4 than any other quarter in our history. Our teams executed well to satisfy a faster-than-expected recovery in demand from smaller customers through our distribution channel, particularly for our printing solutions. Demand from our large customers also continued to be strong due to their need to digitize and automate workflows in an increasingly on-demand economy. We also drove improved profitability and cash flow, while investing in research and development projects to drive sustainable, profitable growth. Our record Q4 results capped a challenging full year 2020, in which we realized slight declines in sales and earnings per share. However, we did achieve record free cash flow of $895 million for the year. With that, I will now turn the call over to Nathan to review our Q4 financial results in more detail and discuss our 2021 outlook.
Nathan Winters:
Thank you, Anders. Let's start with the P&L on Slide 6. In Q4, we returned to profitable growth after a particularly challenging first 9 months of the year. Net sales increased 8.3% before the impact of currency and acquisitions. Our sales mix of large and small orders normalized to pre-pandemic levels, driven by a recovery of our run-rate business, which was driven in part by pent-up demand.
Our Asset Intelligence & Tracking segment, including printing and supplies, significantly benefited from the recovery in smaller business demand, with segment sales increasing 14% from the prior year. Our Enterprise Visibility & Mobility segment sales increased 5.6%, driven by solid growth in enterprise mobile computing solutions. We also realized strong growth in services and software, driven by our managed and support services and Zebra retail solutions. From a regional perspective, we realized solid year-over-year growth in North America and significant growth in EMEA, while Asia Pac and Latin America were slower to recover. In North America, sales increased 6%. Printing, supplies, data capture and services were bright spots. In EMEA, sales increased 20%. Printing, supplies, mobile computing and services grew double-digits as we saw strong demand through our partner distribution channel. APAC sales were down 4% year-over-year, yet increased sequentially. Printing and mobile computing were bright spots, and we saw modest growth in China. Latin America sales declined 15%, with all major product and service categories declining in a challenging macro environment. Adjusted gross margin expanded 200 basis points to 47.8%, driven primarily by a $12 million recovery of China import tariffs paid in prior periods and improved services and software margin. Business mix had a negligible impact on year-on-year margin comparisons. Additionally, this quarter's results were impacted by $10 million of premium freight costs. Adjusted operating expenses increased $28 million from the prior year period and improved 20 basis points as a percentage of sales. We continue to diligently manage costs, while accelerating high-return investments in the business. Fourth quarter adjusted EBITDA margin was 23.5%, a 210 basis point increase from the prior year period, primarily driven by higher gross margin. We drove non-GAAP earnings per diluted share of $4.46, a $0.90 or 25.3% year-over-year increase. Turning now to the balance sheet and cash flow highlights on Slide 7. We generated $895 million of free cash flow in full year 2020. This was $271 million higher than the prior year. Free cash flow conversion of 130% was significantly higher than our target of 100%, primarily due to timing of customer collections and vendor payments. Lower 2020 payments of incentive compensation, taxes and interest also contributed to the improvement. Our balance sheet remains strong. From a debt leverage perspective, we ended 2020 at 1.2x net debt-to-adjusted EBITDA leverage ratio, which is comfortably below our target maximum of 2.5x. Let's now turn to our outlook. We entered the new year with a strong order backlog and healthy channel inventory levels. We are encouraged by the pickup in demand, primarily from our smaller customers, which includes pent-up demand from those who had paused spending during the peak of the pandemic. This momentum, along with our sales pipeline, positions us well for double-digit sales growth for the first quarter and full year 2021. In Q1, we expect adjusted net sales to increase between 25% and 29%. This outlook assumes a 300 to 350 basis point additive impact from the acquisition of Reflexis and foreign currency changes. We anticipate Q1 adjusted EBITDA margin of slightly higher than 23%, which assumes gross margin expansion and operating expense leverage. Non-GAAP diluted EPS is expected to be in the range of $4.30 to $4.50. For the full year 2021, we anticipate adjusted net sales growth between 10% and 14%, with growth moderating through the year as we cycle more challenging comparisons and navigate a continued uncertain global economic recovery. This outlook assumes approximately 3 percentage points additive impact from the acquisition of Reflexis and foreign currency changes. We anticipate full year 2021 adjusted EBITDA margin between 21% and 22%, which assumes gross margin expansion from the prior year. We expect free cash flow to be at least $700 million for the year. We do not expect to repeat the exceptionally high level of free cash flow conversion that we achieved in 2020. Please reference additional modeling assumptions shown on Slide 8. With that, I will turn the call back to Anders to discuss how we're advancing our Enterprise Asset Intelligence vision in our end markets.
Anders Gustafsson:
Thank you, Nathan. Our team has done a fantastic job executing in a challenging environment. We have strong momentum entering 2021, supported by our order backlog and pipeline of business. We continue to build on our industry-leading offerings by investing in our people, operations and innovation to drive sustainable growth. In 2020, we acquired Reflexis and launched a record number of new products and solutions to ensure that we continue to advance our industry leadership position.
Slide 10 highlights how we are building on our foundational capabilities to elevate our value proposition. We are uniquely positioned to solve our customers' complex operational challenges. Our unmatched access to frontline operational data from our vast installed base of products and solutions can be harnessed to gain real-time actionable insights. The result is a more intelligent enterprise, with optimized workflows. Through the pandemic, there has been a dramatic increase in the adoption of omnichannel and online shopping. Retailers need proven solutions to overcome the significant fulfillment challenges posed by this profound behavioral shift. If goods are not delivered or made available for pickup, as promised, the retailer risks losing its shopper to a competitor. To address this issue, retailers have been prioritizing their capital spend in our broad portfolio of solutions with a sense of urgency.
We are enabling retailers to generate an unprecedented amount of valuable data captured through mobile computers, point-of-sale systems, RFID and other intelligent automation solutions, all of which are critical to digitizing their operations. Key benefits to the retailer include:
better operational visibility and insights; increased employee collaboration and labor productivity, improved inventory accuracy, well-equipped associates with real-time actionable information, and more satisfied customers.
Last month, we participated in the National Retail Federation's virtual sessions, where we showcased how Zebra's solutions help retailers deliver a superior omnichannel shopping experience. At one of the sessions, AutoZone explained how our Reflexis workforce and task management solution equipped their associates with highly flexible mobile technology that enables enhanced customer responsiveness and provides insightful data for analytics and reporting. We are proud to enable AutoZone to go the extra mile to delight its shoppers. Now turning to Slide 12. We continue to be excited about our opportunity to help our customers meet their mission-critical needs in an increasingly on-demand economy. As a trusted strategic partner, we orchestrate end-to-end workflows for customers in a variety of end markets. As I mentioned, retailers continue to prioritize investment in our products and solutions to address their omnichannel fulfillment strategies and related warehouse automation needs. In Q4, we secured multi-million dollar orders from a range of e-tailers, mass merchants, grocers, department stores and auto parts retailers. In transportation and logistics, strong e-commerce growth continues to drive parcel volumes, while last-mile on-demand fulfillment has become increasingly important. The Italian Post recently selected our printing and scanning solutions for their 13,000 post offices. Separately, the deployment of our TC7 Series mobile computers to United States Postal Service carriers is on track to resume as expected in late Q1, with a goal of completion in Q3. In health care, the need for increased real-time visibility into the entire patient journey as well as the demand for innovative solutions to provide safe and efficient care continue to make health care, our highest-growth end market opportunity. In Q4, we grew our relationship with one of America's leading health care providers. New acute care applications have made it increasingly important for this customer to equip more of their clinicians with mobile computers. The most recent use case we addressed was COVID drive-through testing with our health care-purposed TC5 Series mobile computers, which seamlessly interfaces with their electronic medical record system. Although the manufacturing sector has been hardest hit in 2020, we are optimistic regarding our prospects of returning to growth soon. We see vibrant opportunity to increase automation in workflows, and we are viewed as a visionary in this market. In Q4, we also secured notable wins beyond our traditional end markets. This included a competitive takeaway win with a leading waste hauler in North America. This customer initiated a multiyear rollout of our ET5 Series tablets, accessories and related services for its dispatch application, which is improving training and productivity among its drivers, dispatchers and supervisors. Another important win was with one of the largest metropolitan police departments in the United States. Using our TC7 Series mobile computers, along with ZQ5 Series mobile printers, they implemented an automated parking citation application that generated enough revenue to cover their technology investment in a matter of months. In closing, we continue to find substantial opportunities in our primary end markets, and we are excited about the emerging prospects we see in newer markets. We are well-positioned for ongoing success as the need to digitize and automate workflows continues to accelerate. Now I'll hand the call back over to Mike.
Michael Steele:
Thanks, Anders. We'll now open the call to Q&A. [Operator Instructions]
Operator:
[Operator Instructions] The first question comes from Andrew Buscaglia from Berenberg.
Andrew Buscaglia:
So your guidance -- such a strong Q1 guidance, yet for the full year, it seems conservative. And can you talk about what you're expecting towards -- more towards the back half of the year? Because your guidance implies, maybe for EVM, more low single-digit growth, AIT probably going negative in Q4. What's built into that back half? Any color would be great.
Anders Gustafsson:
First, our industry leadership and our steadfast investments in the -- in our broad solutions is what's enabling us to rebound stronger and, I think, faster than our competitors. So we do expect double-digit growth for Q1, but also for the full year 2021. And obviously, this is a strong rebound from a more challenging 2020. We do feel as confident as ever about our business.
We do expect growth across all our regions, verticals and business lines as we look at 2021. But we are a bit more cautious about our -- the assumptions we put into our second half forecast, given the global macro uncertainty that we're facing. And we're also starting to cycle so much tougher comps in Q4. We should also mention that we're not assuming any growth in large deals or large accounts in the second half of 2021.
Andrew Buscaglia:
Okay. And how much of USPS is in the Q1 guide? Because that's such a big guide. And then maybe any other color you can give us on USPS into Q2 and Q3, maybe the percentage that's accounted for per quarter or something?
Nathan Winters:
Yes. So on USPS, the rollout is progressing as we expected. The teams are continuing to be highly engaged. As we noted, the current rollouts around our EMC, the 300,000 TC77s.
And the 300,000 rollout, we've paused that since October going into the election and holiday season, and we do expect that to resume in late Q1. And really, a modest impact in our Q1 guide. And then for the full year, we expect USPS about 1 point of our sales growth -- or the USPS growth to account for about 1 point of our full year growth, primarily in the first half of the year.
Andrew Buscaglia:
Okay. So not much -- so that Q1 guide, not much -- that's all pure organic. Very little related to USPS. That's just pure like end market demand. Is it primarily in EVM? Or is it -- or is there sort of a bulky order in AIT, or one or the other?
Nathan Winters:
Yes. So that's correct on USPS, and I'd say broad-based across both segments in Q1.
Andrew Buscaglia:
Both? Okay. All right.
Anders Gustafsson:
Yes, it's been nice to see the business have performed very nicely in Q4 and the outlook for Q1 across all our products and verticals.
Operator:
The next question is from Tommy Moll of Stephens.
Thomas Moll:
Anders, I wanted to start with a follow-up on your retail and e-commerce end markets. And in the second half of last year, maybe most of last year, once the pandemic took hold, it sounded like within those end markets, it was larger customers who were leaning in quicker into some of the omnichannel capabilities that you offer.
Then in today's commentary, you indicated that some small customer activity has resumed and looking positive. Maybe some of that's on the printer side, but I'm curious what you could give us on the mid- or smaller-sized customers within those retail and e-comms end markets? Anything changing for the better there? Or any context would be helpful.
Anders Gustafsson:
Yes. First, I'd say that across all the verticals that we play in, we are uniquely positioned to empower front-line workers to perform their duties better and more effectively and with higher customer service, particularly where COVID-19 has helped accelerate some of those secular trends around digitization and automation. So each of our 4 primary verticals had a positive growth trajectory as we entered into 2021, and we're making good progress also in some newer expansion verticals that we talked about in our prepared remarks.
Now specifically for retail and e-commerce, I said we saw a step change in consumer adoptions of omnichannel and e-commerce as part of the early phase of COVID. If you look at in-the-store, buy-online, pick-up-at-store and other delivery use-cases, we're growing very rapidly. And in the warehouse, a lot of investments in technology to help automate them are also necessary for retailers to transform their business models. And we're starting to see pilots for our Enterprise Asset Intelligence solutions starting to resume. Another trend that we see in retail is around equipping all associates with a device. That's also very synergistic with our Reflexis workforce and task management solutions, where they work very much hand-in-hand. And the strength we saw around more small and medium-sized businesses was broad-based. It includes retail. Also, e-commerce is probably a little less of smaller companies, there's more large businesses. But the small and medium-sized business strength that we saw especially expand across the 4 verticals that we work in.
Joachim Heel:
Perhaps in addition from my side, Joe Heel speaking, the -- in the depth of the pandemic, in the Q2, Q3 time frame, we saw that the large retail and e-commerce customers have the wherewithal to continue investing and, in fact, charged headlong, if you will, into transforming their businesses. Whereas small and medium-sized customers paused their spending and were a bit cautious. In particular, outside of the U.S., we saw this phenomenon.
But we also learned that the solutions that we have, in particular on the printing and scanning side, are essential to these customers. And they ultimately need to come back and refresh those. And that is driving a lot of the pent-up demand that we were seeing in Q4 as they returned to make those essential purchases.
Thomas Moll:
That's very helpful. And Anders, you referenced something I wanted to ask as a follow-up, relating to the proof-of-concept-type pilots that you have with some retailers, where, potentially, all associates in the store have some kind of device. What additional color could you give us there just in terms of what inning we're in, in terms of those pilots, when there might be an opportunity for some larger scale commercialization of that concept?
And then I noted, let's see, last month, end of January, you introduced a new mobile computer series at EC5x and the description there sounded like it might be tied to this pilot concept. So I wonder if you could comment on that product innovation as well to the extent it's related.
Anders Gustafsson:
Yes. For our customers to introduce a device for every worker, that's a great opportunity for Zebra, great expansion for us. Our estimate is, today, that in retail, about 1/3 of all store associates are equipped with a device. And I'd say, today, the -- it varies greatly between retailers, how deeply they are penetrated into their associate base with devices. Some are much further along than others.
We are -- we have worked to basically expand our portfolio of mobile computing devices to ensure that we have kind of appropriate form factors and price points to enable our customers to take this more deeper into their associate base, and we expect that this will be a continued trend. I'm not sure I expect it to be kind of big step-function changes in behaviors, but more looking to continually add to -- add devices to the store associate base to be able to ensure that they are all connected and able to take advantage of all the other digital tools and solutions that the retailers offer. I don't know, Joe, if you have any?
Joachim Heel:
Yes, I wanted to just point out 2 other things that I think address this question. One, you're right about the release of the EC5, it's EC50 and EC55, which are devices that combine a consumer-like form factor with all of the advantages that we bring to the enterprise Android ecosystem. And so we expect that, that device, in particular, will play a role in this trend of a device [ for all ].
But I also wanted to point out another synergistic part of our strategy, which is the acquisition of Reflexis. Well, Reflexis, as you know, does task and workforce management and, therefore, needs to reach every worker within the enterprise, in particular, of course, retail, which is their dominant vertical. And so, therefore, having a device in the hand of every worker now all of a sudden becomes essential again, and now we're in a great position to meet that demand.
Operator:
The next question is from Jim Ricchiuti of Needham & Company.
James Ricchiuti:
Anders, I wanted to just follow-up on the comment about the second half and the assumptions around large deals. How does that -- you say you're not assuming large deals. How does that compare with prior years because, typically, some of that large deal activity does materialize, I would assume, as you're going through the year?
Anders Gustafsson:
That's correct. We -- I'd say this is more a matter of limited visibility into the second half than it is, that there's a certainty that there won't be growth in larger deals. I think this is similar to how we generally, I think, forecast our years. So yes.
James Ricchiuti:
Okay. And I wonder if you could -- my follow-up question is just regarding component constraints. We're hearing throughout the supply chain tightness in semiconductor components. And I'm wondering to what extent that's impacting you guys as you think about your supply chain?
Anders Gustafsson:
Yes. We've definitely seen the lead times extending. And -- but our team is working diligently, and I think we are on top of it. We have incorporated whatever visibility we have to extended lead times for our semiconductors and other components into our outlook also, particularly for the second half.
Operator:
The next question is from Meta Marshall with Morgan Stanley.
Meta Marshall:
Great. I guess I just wanted to dig into how you guys are thinking about gross margins into Q1 and into 2021. Clearly, you guys saw a pickup in kind of your smaller customers, which would have helped gross margins in Q4. You clearly have some large deals and still some kind of overhang from freight as you head through 2021.
So just how we should be thinking of the progression of gross margins through 2021? And then maybe just as a second question, just given the kind of very healthy cash flow that you guys saw in 2020 and kind of the continuation of that into 2021, how do you guys kind of think about balance sheet prioritization currently?
Nathan Winters:
Yes. So if you look at our full year guide, EBITDA of 21% to 22%. We expect gross margin to improve year-on-year, primarily due to the order size mix normalizing, which we saw in Q4 and implied in our Q1 guide. We do expect premium freight costs to persist around $30 million to $40 million, yet declining in the second half as air travel returns.
And within the full year guide, we do expect OpEx to increase as a percent of sales once you include a full year of Reflexis as well as the majority of our spend returning post-COVID, including incentive compensation and travel, particularly in the second half. I also think it's worth noting when you look at the full year EBITDA guide, Reflexis, as we stated, is going to be a dollar-neutral year, yet slightly dilutive given the investments in go-to-market and the platform. Then we do expect that to scale over time. On your second question, if you look at free cash flow, $895 million, a strong finish to the year, really around improved core working capital performance, particularly in AR. We saw very strong collection activity and some early timing at the end of the year as well as our Q4 sales were front-loaded, driving some of the benefit. As well as small incremental AR factoring, lower taxes, interest expense and incentive comp kind of driving the year-on-year beat. So when we look at -- for 2021, we do expect it to decline, but primarily due to just the exceptional 2020 performance and really more normalizing the free cash flow conversion rate over the 2-year period.
Operator:
The next question is from Paul Coster of JPMorgan.
Paul Coster:
I'm just wondering if we are at the sort of inflection point for the company in terms of the sort of mix shift and margin outlook. As the AIT business sort of comes back a bit, will be a bit driven by the smaller accounts here, obviously, has higher margins. But you've also got the software and services business growing faster.
As far as I can figure it out here, you're probably seeing in excess of 50% growth for the Reflexis business, which has, what, 20 percentage points higher gross margins than the rest of the business. So it sort of feels to me like we're heading towards a new margin structure over the next 3 or 4 years. Can you comment on that?
Anders Gustafsson:
The margin structure or more on the business inflection, generally?
Paul Coster:
Well, not -- yes, the margin, I guess it's related, obviously, Anders. But are gross margins going to be expanding from here on out? And is the business mix, I suppose, going to be permanently changing here?
Anders Gustafsson:
Yes. Okay. I think Nate is best positioned to answer that.
Nathan Winters:
Yes, Paul. So if we look at margin and margin expansion over time, we do believe we can go higher, and we have many levers to achieve that. I think, as you mentioned, scaling some of the newer markets with richer gross margin, Reflexis being one of those proof points.
We always continue to focus on driving higher gross margin and productivity through all of our operational efficiencies across the business. And we've had a track record of doing that and driving profitable growth. And we do expect EBITDA margins to get back to the pre-pandemic levels in '21, and we really don't see any reason that, that should be constrained as we move forward in terms of continued expansion.
Paul Coster:
I guess I'm not asking my question very well. But with the -- is there going to be a mix shift towards AIT and service and software? And will that drive up the margins structurally over the long-term, not just to pre-pandemic levels, but to sort of almost pre-MSI acquisition levels?
Anders Gustafsson:
Yes. I'd say, first, maybe think about the business around our core near adjacencies and around the Enterprise Asset Intelligence or Intelligent Edge Solutions, so more the newer stuff. I do believe that our core business, AIT printing and scanning side, including services, are very healthy, good shape, and I expect them to continue to grow at a nice rate over the longer term.
I don't expect printing to kind of break out from the pack here. Printing has been a bit more up and down over the last year. So we have probably a little bit more of a pent-up demand in printing solutions than we had in some of the other solutions. But if you look into our -- the Enterprise Asset Intelligence vision that we have in the Intelligent Edge Solutions, I do expect our software assets and some of our more intelligent automation solutions to grow faster than the company average from a gross margin perspective and, obviously, scale will help us here. But also as we invest in some of the newer solutions, we will -- there will be a kind of investment phase first, and then we will see margins expanding, we believe, quite nicely once revenue is starting to grow. Does that answer your question?
Paul Coster:
Yes. Yes, it does. So just one in passing, on the -- with respect to Reflexis, am I right that it's posting more than 50% compound growth at the moment? And can you just comment on the growth rate for Temptime as well?
Anders Gustafsson:
So we aren't commenting on the specific growth rates that they have. But Reflexis has been growing at a nice double-digit growth rates for the last several years, and we have high expectations that will continue to do that and that it will also help accelerate some of our other -- growth of some of our other software assets that will be benefiting from being associated with and incorporated into the Reflexis platform. And Temptime has had a nice growth over the last few years. And we do see this year the opportunity to accelerate growth as we support COVID-19 vaccine rollouts, also distribution. So we do expect a double-digit growth for our Temptime business as well.
Operator:
The next question is from Joe Aiken of William Blair.
Joseph Aiken:
This is Joe on for Brian today. I want to start -- you mentioned in the prepared remarks some wins beyond your traditional end markets. I think you mentioned a waste hauler in particular. I was wondering if you can maybe just provide a little more color. Any context around what brought you into that win? And maybe what the opportunity is in some different nontraditional end markets that you're seeing and how meaningful that could be going forward?
Anders Gustafsson:
Yes. I can start with this, and then Joe can also provide some extra color here. But as we have made -- maybe -- so first of all, on the product side, we've invested in addressing some of the use cases that we see in some of these new emerging verticals, government, utilities and so forth. But also, we made meaningful go-to-market investments.
And we can say they probably started with our acquisition of Xplore. But then we've tweaked our other products to also address these use cases more. So it's been a big focus of ours and investment of ours over the last several years to make sure we position ourselves for this. And we now have a portfolio of solutions and partners that can help us get into these opportunities and win them. Joe?
Joachim Heel:
Yes. I would only add that the end markets that have shown some particular promise are government, both federal and state and local as well as the broader -- so service industry, where the waste hauling example fits in. The Xplore acquisition, where Xplore has a strong market, the rugged tablets are a strong product offering into those markets, has been instrumental in leading us there.
But it also has been something we've been pursuing for some time, but it does take some time to build up the channel infrastructure as well as fine-tune the product offering and hire the appropriate type of dedicated and expert sales reps who can operate in those verticals. And we feel we now have that in place, and it's beginning to pay off.
Joseph Aiken:
Great. That's really helpful. And I know, on some past calls, you've talked about the transition to Android on the mobile devices in the past and the benefit you're seeing from that. Is that transition largely over at this point? And maybe just to put a finer point on that, what percentage of devices do you estimate that you're shipping today are running Microsoft operating system?
Anders Gustafsson:
Yes. First, around our mobile computing platform, overall, we saw solid growth in Q4. We did benefit from a recovery in the small and medium-sized business segment there also. There's 3 trends that I think are worth highlighting. The Android transition is one of those, but I'll start with new use cases.
We talked earlier about the second trend, which was around -- worth putting a device in the hand of every worker. But the use cases that's probably been the biggest driver, think about the omnichannel and retail. Health care is a newer vertical, which largely is new use cases. And then the third trend around the Android transition. We still have lots of momentum around the Android transition and a lot of opportunity left in that. We have -- our market share in Android is still around 60%, but Android now makes up about 80% of our mobile computing sales. We've often talked about the transition from -- transitioning older legacy Windows devices to Android. But today, I think the opportunity to refresh existing installed older Android devices is actually bigger. Our estimate is that they're now low double-digit millions of Android devices in the market with a somewhat shorter refresh cycle than the old Windows devices used to have, and which we expect that there's about a high single-digit million Windows devices out there. So it's more of a balanced perspective, and we certainly like to get both of those. And -- but Android has been a great catalyst for growth for us.
Operator:
Next question is from Richard Eastman of Robert W. Baird.
Richard Eastman:
Just a quick question. Could you tell us -- the China tariff rebate impacted gross profit margin, did that impact the EVM margin? Was that solely confined to EVM?
Nathan Winters:
It was -- thanks for the question. So out of the $12 million, $8 million was associated with EVM, and then $4 million was for AIT in the fourth quarter.
Richard Eastman:
Okay, okay. Yes, in Q4? Okay. And then just a question around maybe the balance that you saw in your go-to-market. So for all of '20, can you just kind of tell us how the direct business did relative to the channel? I'm just thinking sales growth or decline?
Anders Gustafsson:
Yes. I can start, and then Joe can provide some additional color also. Our direct business obviously did very well because we had a strong large deal activity, but also a lot of the larger customers that we worked with, we have been supporting through channel partners.
So our channel centricity, so that's how much of our revenues go through channel partners, was actually, I think, at an all-time high in Q3 or Q4. So we have maintained a high degree of channel centricity in the business. Joe?
Joachim Heel:
Yes, exactly. I mean our strategy has been and will be to be a channel-first go-to-market approach. And I think that's paid off very well for us here in the pandemic because the strong relationships with our partners have been instrumental in helping us recover faster, and we're seeing that in particular in the run rate.
But as Anders said, a large -- if you recall, the contribution of large deals made to our second half, in particular, it's remarkable that the channel centricity, percentage of business going through the channel, has expanded in light of that, right? And that is part of our strategy.
Richard Eastman:
When you speak to some of the smaller and medium customers, is that visibility coming through from the VARs? I mean, again, we speak about the channel, but we obviously put distribution in there versus the VARs.
And I guess my question is, what's the visibility on the VARs in the smaller and medium-sized customers rebounding in '21? Do you have that visibility either in orders? Or is it kind of frontlog and conversation with VARs or...
Joachim Heel:
Well, so we rarely have visibility to the specific individualized orders on small and medium businesses, right? We have the distribution and channel in between. But what we know is that our distributors have a very strong outlook for the upcoming quarters, at least, and are ordering strongly with us.
As we indicated, our order volumes have been strong. And that's, I think, a reflection of that optimism that our distributors are feeling, in particular, also from SMB customers.
Richard Eastman:
I see. So when you look into '21 -- I'm really, really trying to get at is, obviously, the gross profit margin assumption, as Nate pointed out, is higher in '21. And is the mix of end-customers there from small to medium? Obviously, you mentioned large orders in the back half of the year, you're a little cautious there. But is that mix supporting that upward migration in the gross margin when you think about '21?
Anders Gustafsson:
Yes. We expect to have a more traditional mix of business in 2021 than we had in 2020, where, for Q2 and Q3, particularly, large deals were kind of overrepresented. And we do -- as Joe said, we -- our visibility around individual smaller deals are not great, but we are -- our channel account managers do meet with our channel partners and work on forecasts and looking at specific deals and what support they need from us and so forth. So we do have some level of visibility. But obviously, the further out in time you go, the less clear that visibility is.
Richard Eastman:
Yes, I understand. And just staying on this gross margin for 1 more second. From a pricing perspective, what's the assumption going into '21? Do we -- are we able to capture enough price to recover some of the COGS inflation that we're seeing in the business? I mean it would appear so, but is there any price increase, a net price increase that you might expect? Or is it mainly kind of net pricing?
Anders Gustafsson:
So maybe, first, I think, when you talk about COGS increase, is that the freight charges you're referring to? Or...
Richard Eastman:
Yes, so there's freight charges and just any other cost inflation in the supply chain, in your supply chain.
Anders Gustafsson:
Yes. I think we -- we don't modify our pricing based on what we believe to be a temporary cost inflation for freight. But we do have a lot of analytics and thoughts around our overall price points and where the market is. And we do always strive to get a premium for our brand.
So pricing and margin is obviously a very strong focus that we have across the company. But we haven't necessarily gone and changed our price list because of this. Joe, if you want to add anything to that?
Joachim Heel:
Well, yes, maybe another way to think about this is, if you looked back at 2020, the mix of our business, in terms of small versus large, was skewed towards the large, right? Because as I said, the small -- yes, so there was a pause in purchasing from the small that resumed towards the end.
But in the long-term analysis, small was down relative to the long-term average. In 2021, we expect that, that mix will return closer to normal and, therefore, simply because of the mix effects, we think that the average price points would normalize as well as a result of that, right? That is an effect.
Operator:
The next question is from Keith Housum of Northcoast Research.
Keith Housum:
Congratulations on a good quarter and good guidance. Just trying to unpack the printer growth a little bit more. Can you help me understand that, in terms of that growth, is a substantial part of that growth being driven by not only the SMBs, but also growth in the supplies business as well?
Anders Gustafsson:
Yes. We had, obviously, great growth in both printing and supplies. Both printing and supplies were up double-digits in the quarter. Our printing business is up across the portfolio. We did, I think, benefit from some pent-up demand, particularly in EMEA. Remember, EMEA also was hit harder early on in the pandemic. So there was probably a little bit more of a rebound to be had there.
I'd also say, though, that we have, early in 2020, we took a number of actions to strengthen our go-to-market and strengthen our channel ecosystem, particularly around printing. And I think that is now bearing fruit for us also. So we are more competitive, and that's helping to accelerate our share gains in printing, specifically. But we did see our business through -- or our smaller business -- small and mid-sized business recover quite nicely. We recovered faster than we had expected. I think it's fair to say, in Q4, manufacturing has been a relatively light vertical. We have a much -- strong vertical for printing, generally, but lighter over the last year, but that was also coming back and strengthening. And RFID was actually a very strong quarter for printing. I think it was a record quarter for print RFID. And then on supplies, we did see a strong performance in supplies, particularly in North America. And Temptime also had a strong fourth quarter. But overall, though, I'd say that we have a very strong portfolio of smart and connected printers that have an unrivaled manageability through our Link-OS operating system, and that is a true differentiator in the market.
Keith Housum:
Okay, appreciate it. And then just a follow-up, I think a comment made earlier during the Q&A, and I think the commentary was that the U.S. Postal Service will contribute about 1% growth for the year, with most of that coming in the first half, but I also heard you guys say that it's going to be only very modest for the first quarter.
So that could imply, if my -- if my math is right, that you guys could have a $400 million contribution in the second quarter from the U.S. Postal Service? Is that right, and does that include, I guess, ancillary projects as well as the main 300,000 devices being fulfilled?
Nathan Winters:
Yes. So if you look at the USPS for the year, regarding the size of the rollout, I think if you look at the 300,000 printers and what we expect to deliver in the -- throughout 2021, I think you can -- you really do the implication of we're selling about 2 million mobile computers annually. And that can help you infer in terms of an average price range. I think the number you have for Q2 is a little bit higher than what we'd anticipate in terms of the full year implied guide.
Anders Gustafsson:
Yes. Remember, we've talked about earlier, the total volume of mobile computers for USPS, this contract is about 300,000 over 2 years.
Keith Housum:
Understood. Understood. Yes. Just doing the math there, I guess, that $400 million, roughly, I understand it might be a little bit high. It seems a little bit more than a lot of us were assuming for the entire value of the contract. And we realize you guys fulfilled some last year as well as what you'll fulfill this year. So it seems, again, perhaps higher than what a lot of us were assuming.
Anders Gustafsson:
Yes. As I said, I think the best way for you to think about USPS this year is the 1% of our growth in 2021 is coming from growth of our USPS business. And I wouldn't say Q2 is the only quarter, but Q1 will start ramping up towards the end of Q1, but Q2, Q3 will certainly be part of it.
Keith Housum:
Oh, it's 1% of your growth, not 1% of your business? Okay. Got it.
Joachim Heel:
Correct. Yes.
Anders Gustafsson:
Yes, yes. 1% of our growth, yes.
Operator:
The next question is from Blake Gendron of Wolfe Research.
Blake Gendron:
I want to follow-up there with some of the growth commentary. So
[Audio Gap] Dollar impact from what you would consider pent-up demand to be greater or less than 4Q? And do you expect some pent-up demand follow-through into the second quarter? And I guess, longer term, I mean, are we going to see this pent-up demand idiosyncrasy show up in subsequent years just based on the replacement cycle? Or is it going to normalize fairly quickly as we recover here on the pandemic?
Anders Gustafsson:
Well, yes, the pent-up demand concept is a little hard to get -- be overly specific about the impact of it. But I'd say that, starting with our products and solutions, are now mission-critical for our enterprise customers, and they need that to compete effectively in their on-demand economy. The sales to our larger companies, larger customers that we talked about in an earlier question, remained strong.
And they have prioritized spend with us to better position themselves to address the newer automation and digitization trends like omnichannel, as an example. And I'd say our larger customers who are better positioned to pivot their businesses early in the pandemic, to align with how consumers wanted to behave how the economy was working at that point, while smaller customers had to kind of pause spending or certainly cut back on it. But I think, now, we see the smaller companies coming back and other customers are also realizing that they need to invest in order to compete. Competing in the same way they did prior to COVID is not necessarily going to be a successful formula. And I think that part of this is also that we have been able to execute very well during the pandemic, and we've been able to gain share. Our supply chain has shown great agility to be able to respond to customers that quickly want to ramp up their order volumes, and I think we were able to do that well and seize some opportunities that way. So we have been realizing some good demand from this pent-up demand, you can say, which helped us in Q4, and I expect it to help us in Q1 here also. But more broadly, though, as we look forward, we are very excited about the business overall and the growth prospects that we have not just in Q4, Q1, but the longer term, based on our ability to help our customers digitize and automate their businesses.
Nathan Winters:
Yes. And Blake, just to add, this is Nathan. It's obviously, as Anders mentioned, a tough one to quantify. If you look at our Q1 guide, we kind of think of the pent-up demand is likely contributing low double-digit growth on top of mid-teen growth from what you can say is our normal growth rates the impact of acquisitions, FX, as well as cycling from a comp perspective versus last year, where we had -- we started to feel the impacts of COVID late in Q1 last year.
Blake Gendron:
Yes, that's helpful. I understand it's tough to quantify and disaggregate everything. But the longer-term growth outlook is kind of what I was getting at, and that's constructive.
My follow-up is on EVM. I'm just wondering, over the last, call it, 12 months or through the pandemic, what the growth of existing customers is with EVM versus new customer wins? How you see that evolving, I guess, here over 2021 and beyond? And is there any major margin difference between one or the other? Or should we think about EVM kind of along the same lines and delineate large versus small customers in terms of margin difference?
Anders Gustafsson:
Yes. I'd start by saying, new customers -- if you're looking for kind of brand-new customers that haven't done any business with us, it's rare that we have those because most companies are doing some level of business with us. So it's probably more that we have new awards or new use cases with those customers. Again, it's -- we can only -- we really only have visibility into that for our larger customers. And I think we've had a good healthy clip of new customers, and I expect that we will continue to add new use cases, new applications.
If you look at our portfolio of solutions, we've invested meaningfully to ensure we can expand the number of use cases that help address our customers' most pressing problems. So we feel good about our competitive positioning and our ability to win some of these new use cases. They may not necessarily be brand-new customers, but they're brand-new use-cases. Joe, I don't know if you have any comments?
Joachim Heel:
Yes. I mean I would add, I mean, to your point about is there a big margin difference between the 2, I would say, not noticeably. The new customers that we are able to acquire, so ones that were previously competitor customers, there have been meaningful ones, of course, right?
I mean, USPS is one example of those that was in the last 12 months. But they do range from the small to the large and, therefore, I would expect, without having done the analysis, that there isn't a meaningful margin difference between the 2.
Blake Gendron:
That's very helpful. One more, if I can sneak it in here. Your balance sheet is in great shape. I wonder if you could just level set the capital allocation thoughts here, and maybe update us on the M&A pipeline?
Nathan Winters:
Yes. I'll start. We ended the year at 1.2x net debt-to-adjusted EBITDA, which is below our 2.5x target maximum. Our priority remains organic and inorganic investment in the business, and we're excited about the opportunities we see both of those -- in both of those areas. We do have our share repurchase, and we believe that's a flexible way to return capital. And we'll remain opportunistic in that approach, which is evidenced by our $200 million repurchased in 2020, and we'll continue that into this year.
Anders Gustafsson:
You know, on M&A, we're certainly very excited about the outlook for our business. And M&A is a -- we think of it as a growth vector for the business. We think of M&A as a way for us to accelerate the execution on our Enterprise Asset Intelligence vision. So it's not a stand-alone growth driver. It is something that we think about how -- and a way for us to accelerate the execution on our vision.
We're targeting, I'd say, select bolt-on acquisitions as well as higher-growth acquisitions that can truly help move our Enterprise Asset Intelligence vision forward. We see good opportunities in digitizing and automating supply chains and different workflows. And we -- as Nate talked about, we have a strong balance sheet that can support that.
Operator:
This concludes our question-and-answer session. I would like to turn the conference back over to Mr. Gustafsson for closing remarks.
Anders Gustafsson:
Yes. To wrap up, I would like to thank our employees and partners for our exceptional Q4 results and a strong start to 2021. And as we continue to navigate the pandemic, our top priority continues to be protecting the health and well-being of our employees, partners and customers. So stay safe, everyone.
Operator:
The conference has now concluded. Thank you for attending today's presentation. You may now disconnect.
Operator:
Good day, and welcome to the Third Quarter 2020 Zebra Technologies Earnings Conference Call. [Operator Instructions] Please note, this event is being recorded. I now like to turn the conference over to Mike Steele, Vice President, Investor Relations. Please go ahead.
Michael Steele:
Good morning, and welcome to Zebra's Third Quarter Conference Call. This presentation is being simulcast on our website at investors.zebra.com and will be archived there for at least 1 year.
Slide 2 conveys that the forward-looking statements we make today are based on current expectations and assumptions and are subject to risks and uncertainties. Actual results could differ materially due to factors discussed in our SEC filings. During this call, we will reference non-GAAP financial measures as we describe our business performance. You can find reconciliations at the end of the slide presentation and in today's earnings press release. Throughout this presentation, unless otherwise indicated, our references to sales growth are year-over-year on a constant currency basis and exclude results from recently acquired businesses for the 12 months following each acquisition. This presentation will include prepared remarks from Anders Gustafsson, our Chief Executive Officer; and Nathan Winters, our acting Chief Financial Officer. Anders will begin with our third quarter results, then Nathan will provide additional detail on the financials and discuss our fourth quarter outlook. Anders will conclude with progress on advancing our Enterprise Asset Intelligence vision and trends in our end markets. Following the prepared remarks, Joe Heel, our Senior Vice President of Global Sales, will join us as we take your questions. Now let's flip to Slide 4 as I turn the call over to Anders.
Anders Gustafsson:
Thank you, Mike. Good morning, everyone, and thank you for joining us. We are honored that our solutions are empowering frontline workers in the battle against COVID-19. I am proud of our employees' resiliency and focus on serving our customers' critical needs during these challenging times. Our top priority continues to be protecting the health and well-being of our employees, customers and partners as businesses continue to progress with their reopening plans.
In Q3, our results continued to be pressured by the global macro environment. For the quarter, we realized net sales growth of 30 basis points; adjusted EBITDA margin of 20.3%, which contracted by 240 basis points; and non-GAAP diluted earnings per share of $3.27, a 5% decrease from the prior year. As a result of excellent execution by our teams and a faster than expected recovery in demand, each of these measures exceeded our outlook. Demand from our large strategic customers has been at record levels, driven by accelerated trends to digitize and automate workflows. Not surprisingly, the pandemic has disproportionately impacted our smaller customers in certain end markets, which has resulted in a significant shift in business mix. Together with premium shipping costs, this has weighed on gross margin. In light of this pressure, we have continued to diligently manage discretionary costs to preserve profitability and cash flow. Despite the challenging environment, our enterprise customers have been prioritizing spend with Zebra, and I would like to highlight some notable Q3 success stories. We expanded our relationship with a leading e-commerce retailer experiencing significantly increased order volumes. They require trusted technology solutions that enable improved supply chain and order fulfillment execution to empower their labor force. We are deploying our mobile computing, scanning and printing solutions across their growing global footprint. Innovation, quality and value are critical partner attributes cited by this customer, and we are proud that our team is delivering to their high standards. The hospital system in Denmark has chosen to replace a competitor with our clinical point-of-care solution. In Q3, they began a multi-quarter deployment of our health care-purposed TC5 Series mobile computers and accessories, which will interface seamlessly with their electronic medical health record system. We have continued to deploy TC7 Series mobile computers to USPS postal carriers as planned and are now pausing through their peak holiday season, expecting to resume in late Q1 with the goal of completion by mid-Q3. We are proud that we are able to help our customers meet their mission-critical needs in an increasingly on-demand economy. We continue to view acquisitions as a vector of profitable growth for Zebra and a way to elevate our role as a solutions provider. In early September, we closed on the Reflexis acquisition. In a few minutes, I'll elaborate on how this acquisition is synergistic to our offering. With that, I will now turn the call over to Nathan to review our Q3 financial results and discuss our Q4 outlook.
Nathan Winters:
Thank you, Anders. Let's start with the P&L on Slide 6. Net sales increased 30 basis points before the modest net impact of currencies and acquisitions. As Anders mentioned, large order volume was much stronger than the prior year. This was offset by a decline in small and midsized business through the channel, which disproportionately impacted printing and data capture. Our Enterprise Visibility & Mobility segment sales increased 4%, driven by solid growth in mobile computing and services. Our Asset Intelligence & Tracking, including printing and supplies, continue to be most impacted by the global recessionary environment with sales decreasing 7% from the prior year. This was a notable 18-point sequential improvement from the Q2 decline.
We realized solid growth in our managed and professional services and Zebra retail solutions. Location solutions declined from last year due to lower project activity during the pandemic. We realized significant sequential improvement in each of our regions from Q2 as we continue to recover from the peak of the pandemic. In North America, sales increased 6%. Mobile computing and data capture returned to solid growth, and services continued to perform well. EMEA sales were flat. Services and mobile computing were bright spots. We also continued to see strength in Central and Northern Europe. Sales in our Asia Pacific region declined 13%. China was a bright spot, returning to modest growth. Latin America sales declined 20% with all major product and service categories declining. Adjusted gross margin contracted 390 basis points to 43.8% driven primarily by more than 3 points from unfavorable business mix and nearly 1 point from premium freight cost, which was partially offset by improved services margin. Underlying margin trends across the business, excluding mix dynamics, remain healthy. Adjusted operating expenses declined $17 million from the prior year period and improved 150 basis points as a percentage of sales. This improvement was primarily due to disciplined cost management and lower compensation expense while preserving our planned investments in the business. Third quarter adjusted EBITDA margin was 20.3%, a 240 basis points decrease from the prior year period, driven entirely by lower gross margin. We drove non-GAAP earnings per diluted share of $3.27, a $0.16 or 5% year-over-year decrease. Turning now to the balance sheet and cash flow highlights on Slide 7. We generated $482 million of free cash flow in the first 9 months of 2020. This was $106 million higher than the prior year period, primarily due to a lower use of working capital as well as our expanded accounts receivable factoring program. Our balance sheet is strong. From a debt leverage perspective, we ended Q3 at a comfortable 1.8x net debt to adjusted EBITDA ratio, 0.5x higher than last quarter, due to financing the acquisition of Reflexis. Now turning to Slide 8. We have demonstrated that we can deliver solid results in a challenging economic environment while continuing to invest in our future. Our consistently strong free cash flow generation is driven by our capital-light business model, flexible cost structure, diversified end markets, strong execution and disciplined cost management. Let's now turn to our outlook. We are encouraged by the faster-than-expected recovery with small and midsized businesses and are beginning to realize the benefit of pent-up demand from many customers who have paused their spending earlier in the year. Based on these trends and our healthy channel inventory levels, we expect Q4 adjusted net sales to increase between 3% and 7%. This outlook assumes an approximately 150 basis point additive impact from the acquisition of Reflexis and a neutral impact from foreign currency changes. We believe Q4 adjusted EBITDA margin will be between 21% and 22%, which assumes modest operating expense leverage from the prior year. Gross margin is expected to be slightly lower than last year, reflecting higher large order mix in a soft but improving macro environment as well as an offsetting year-on-year impacts of premium freight and tariff expense. Non-GAAP diluted EPS is expected to be in the range of $3.70 to $3.90. You can see other modeling assumptions on Slide 9. Note that we now expect free cash flow to be at least $650 million for the year, which is higher than 2019. With that, I will turn the call back to Anders to discuss how Reflexis is synergistic with our Enterprise Asset Intelligence vision as well as trends in our end markets.
Anders Gustafsson:
Thank you, Nathan. Slide 11 highlights how we are building on our foundational capabilities to elevate our value proposition with customers as a solutions provider. Our unmatched access to frontline operational data from our vast installed base of products uniquely positions us to solve our customers' complex challenges at the edge.
We are investing in emerging technologies that help our customers better orchestrate their workflows by leveraging real-time data to gain actionable insights. We are excited to have Reflexis onboard, which further helps Zebra bring our Enterprise Asset Intelligence vision to life for retailers and other end markets. Reflexis is a demonstrated leader in intelligent workforce management and task execution. Their platform is utilized by hundreds of retailers around the globe to drive employee productivity and retention while also improving customer engagement. Reflexis is synergistic with our existing suite of solutions as a service.
As you can see on Slide 12, these include:
SmartCount, which is an innovative self scan and physical inventory management solution; our SmartSite robotic solution, which uses automated intelligence to help identify issues on the store shelf in real time; our Workforce Connect data and voice communication and collaboration application for mobile workers; and Zebra Prescriptive Analytics, which provides data-driven insights and a prioritized list of prescriptive actions that help maximize efficiency and reduce shrinkage.
Zebra's suite of solutions work in unison with our product portfolio to provide real-time contextual tasking. This capability is critical for successfully addressing the inevitable unplanned events that occur throughout the workday. Over the next few quarters, we will continue to invest in the seamless integration of Reflexis' market-leading platform with our complementary software offerings to optimize the experience for frontline workers. We are also investing in our go-to-market efforts to drive accelerated traction with our unmatched suite of solutions. We believe that our enterprise customers will realize a compelling ROI by empowering all of their associates with these solutions. On Slide 13, we provide an update regarding the mixed impacts we are currently seeing in the primary vertical markets that we serve. We also highlight the exciting longer-term opportunities in our end markets as customers invest in our technology in an increasingly on-demand economy. Trends are improving since our last quarterly update, although it is still a mixed picture depending on the sector. In health care, our solutions helped hospitals intelligently flex their capacity to serve patients. There was a pause in noncritical care during the peak of the pandemic, straining the budgets of health service providers, which is changing now that elective procedures are assuming. Longer term, the need for increased real-time visibility into the entire patient journey and the demand for innovative solutions to provide safe and efficient care continue to make health care a high-growth end market opportunity. Retailers are prioritizing investment in our technology for their complex omnichannel fulfillment strategies and related warehouse automation needs. Demand from large retailers is at record levels as e-commerce and buy online-initiated transactions have increased dramatically through the pandemic. We have also begun to resume business with many department stores and specialty retailers that have been reopening their doors. In the transportation and logistics space, strong e-commerce growth continues to drive parcel volumes and last-mile delivery, which is favorable to Zebra. Passenger airlines, rental car providers and other related businesses remained challenged. The manufacturing sector continues to be most impacted with COVID-19 and global trade tensions. Key segments within process manufacturing, such as food and pharmaceutical companies, have held up relatively well, continuing to operate through the pandemic. We've seen mixed trends in discrete manufacturing with those in aviation and discretionary specialty goods, particularly challenged, a bright spot is our solid recovery in Chinese manufacturing. In closing, we are successfully navigating through this challenging environment while we continue to invest in advancing our Enterprise Asset Intelligence vision. This is enabling Zebra to emerge from this crisis in a stronger competitive position. We also believe that our longer-term prospects are strengthening as secular trends to digitize and automate workflows have accelerated. Now I'll hand the call back over to Mike.
Michael Steele:
Thanks, Anders. We'll now open the call to Q&A. [Operator Instructions]
Operator:
[Operator Instructions] Our first question will come from Tommy Moll with Stephens.
Thomas Moll:
Anders, I wanted to start on the Reflexis deal. Could you articulate for us how important integrating software as part of your revenue mix will be going forward? And what are some of the strategic rationales? In other words, what does that allow you to do in terms of increasing stickiness with the customer relationship? What are the other advantages it brings to Zebra?
And then as a related point, as you do head into more software-driven sales, should we think about that market as one that's more competitive than where you've traditionally competed? Or how do you want to frame up the competitive dynamics there?
Anders Gustafsson:
Yes. That's good. I'll start, and then I'll ask Joe Heel to help out also. First, just -- Reflexis is a great company. We're very excited that it's part of our portfolio, part of the Zebra family here now. I mean it's been a demonstrated leader in intelligent workforce management and task execution for many years, and it's been deployed by hundreds of retailers around the globe to help drive employee productivity and retention.
And many, many of those customers are common to Zebra and to -- also to our Zebra Prescriptive Analytics solution. So when we look at Reflexis and Zebra Prescriptive Analytics and other software solutions we have, we see them as being very synergistic with our overall solution. If you think of our framework around Sense, Analyze and Act, I think that's probably the easiest way maybe to show how we think about creating more complete solutions for our product customers. But we have had historically a great strength around the sense and some in the analyze part, but being able to sense what's happening in the physical world has been kind of our foundation. But over the last few years, we have expanded our capabilities around the analyze and the act side quite a bit, and both Zebra Prescriptive Analytics and Reflexis are examples of that. And now when we -- prior to actually the acquisition of Reflexis, we had a number of customers ask us to do more tight integration between Zebra Prescriptive Analytics and Reflexis. They felt that, that would be something that would help get more value out of those investments. Zebra Prescriptive Analytics is going to continue to feed actions into Reflexis' action engine to help combine all the different actions that the retailer might do in a prioritized way. And then we look and leverage our other software assets like Workforce Connect to be able to let it all tie it back into our mobile computers. So our store associates can either scan items in the store or enter other data that can be fed into ZPA or into Reflexis but also then be receiving updates or actions from that so that the Reflexis system can deliver even greater value by being able to do that. And for Zebra as a whole, with our suite of solutions as a service, we can become more strategic to our customers. We can start enabling them to address more complete workflows. And by that, we can increase the ROI of our overall solutions and be a more strategic thought partner as they think about how they develop their business. So we definitely feel that this is a very compelling path for us and very excited about what we can do with this. Joe, you want to add something?
Joachim Heel:
Yes. Perhaps I'll underline two things that you touched on. One is the fact that we're synergistic, not just on the product level, as Anders described, how we think we can bring together the different product capabilities we have, but certainly also on a go-to-market and sales level, where we have a very strong share in the retail market already, and bringing Reflexis to those retail customers is immediate cross-sell opportunity that we have.
We're actually discovering that it also works the other way around. That Reflexis has some customers that they can bring us into and cross-sell that way. And that leads into the strategic opportunity that Anders described, right, which is -- Reflexis generally has a strong presence in the operations side of retailers. And this now gives us an opportunity to solve their problem strategically. And this perhaps also addresses the second part of your question around do we see this as a more competitive space. Certainly, there are different competitors in the pure workflow software area. However, none of them have the capability that we have to bring together the Sense-Analyze-Act part of the EAI vision and to solve the problem holistically. So we look at this as a space where we can now differentiate ourselves actually from both the traditional competitors that we had and the competitors that Reflexis currently has.
Anders Gustafsson:
Just to round out, say, I've been on the phone with many of the largest customers of Reflexis over the last month or 2, and I'd say that, formally, they are very excited about the combination. They are passionate about the Reflexis solution, but they also see the value that a combination with Zebra and the extra resources we can have and how -- our vision for how we can continue to add value to their operations. So I think so far, it's been a great feedback from the market and from our customers.
Thomas Moll:
That's all very helpful. As a follow-up, I wanted to shift to some of the end market commentary you offered, Anders, specifically within retail and e-comm. It just sounds like some of the larger customers have accelerated their plans for the omnichannel integration or leaning into their e-commerce platforms. So 2 related questions.
How durable do you see that trend being -- or maybe you could frame up qualitatively, if not quantitatively, how far ahead you think your current backlog gives you visibility into maintaining a robust pace of sales? And then moving to the smaller customers or potential new smaller customers, are you seeing anything -- not even in terms of order trends, just interest level that suggests that maybe the playing field here has expanded? If you just look around the retail landscape, they're a lot more engaged in omnichannel or talking about it at least now than there were a year ago. So I just wonder if maybe there's a TAM aspect to this dynamic as well where it's shifted in your favor?
Anders Gustafsson:
Yes. I'll start, and then I'll ask Joe to add a little bit of color to it also. First, I think in this environment, our solutions have become even more critical for our customers. We are, I'd say, uniquely positioned to empower frontline workers across all our vertical end markets. And COVID-19 has been accelerating a number of secular trends around digitization and automation, and it's probably most apparent in retail around e-commerce, around omnichannel and buy online pick up at store.
Here, we've seen, particularly around mass merchants, grocers and e-tailers, that they have been the most -- the quickest, I guess, to pick up on this, and that's about 2/3 of our business. But I'd say, the largest retailers have been the -- mostly been the most aggressive or the earliest to start adopting and investing in solutions around omnichannel and e-commerce. They have seen a great growth in their omnichannel and buy online, pick up at store businesses. And they have -- still believe that there's lots of market share that they can continue to grow and take. So they are continuing to invest heavily in building out their capabilities and scaling their capabilities compared to where it was, say, just 6 months back. For smaller retailers, they -- I'd say generalizing a bit now, they were maybe not quite as quick to invest in omnichannel capabilities. It's a big investment and a complicated one at times. But I think the COVID-19 and the changes in customer buying behaviors and the step-up in change in how comfortable consumers are with omnichannel and buy online, pick up at store, as an example, has made it, I think, abundantly clear for smaller retailers, too, that if they want to compete, they need to build these types of capabilities. So we see the pipeline of business around these larger trends around digitization, automation and particularly in retail as quite robust. And we think that this is a trend that will be going on for quite some time. And we're just saying that, I think for now, we see then the pipelines of these types of opportunities as we look into 2021 as being as robust as we would have expected them to be in prior years at this time. Joe?
Joachim Heel:
Yes. I'll add perhaps 2 thoughts. I do think there is a TAM expansion that's going on, but I see it a little differently than you were perhaps suggesting. One big area of -- it has to do with the fact that in order to enable all of these omnichannel capabilities, you need a deep capability in the company more broadly than just at the front where the items are being picked up.
And 2 things in particular that you need to do that, I think, favor us in this case is, number one, you need to enable your associates in your store because that's where most of the instant omnichannel capabilities is being created. And that means you need to digitize and give every worker a device in some form, and we're far from that today. So that's a TAM expansion. And the second piece is you need to extend that modernization into your supply chain, and we're seeing a lot of activity in terms of digitizing and automating the supply chain, and that's clearly related to this acceleration of e-commerce.
Operator:
Next question comes from Jim Ricchiuti with Needham & Company.
James Ricchiuti:
Follow-up on that some of the last commentary that you were making, Anders. And it sounds like you're still anticipating a fairly robust environment with your larger customers. So it's not as, potentially, there's some digestion from the investments that they have been making. And then as it relates to the small medium segment of, it wasn't if -- to what extent you are seeing a recovery there? I mean, is there the potential over the next 1 to 2 quarters that you could have both areas of the business, both large accounts and the SMB, actually moving in a consistent fashion toward stronger growth?
Anders Gustafsson:
Yes. First, I think we're seeing a faster-than-expected improvement in our end markets, and we're cautiously optimistic about how the economy will recover into 2021. I think here, our industry leadership and our investments in our business will also enable us to rebound stronger than our competitors. And to that point, that's why we feel confident to guide for a both top and bottom line growth in Q4. When we looked at our Q3 performance here, our run rate was improving. It's not back to pre-COVID-19 levels, but it is definitely improving and strengthening. And I think that was something we saw globally. And our large deals were obviously very strong in Q3, but we still have a good pipeline into our larger customers and how they're looking to invest in Q4 and beyond. Joe, do you want to add anything to this also?
Joachim Heel:
Yes, perhaps just 2 things. If you look at our pipeline as an indicator, it's as strong as it was on a relative basis a year ago. So we have a strong pipeline that gives us good confidence, and our run rate has been recovering. We didn't say that clearly enough, but it's clearly a driver of the growth that we've been seeing, and we expect that to continue as well.
James Ricchiuti:
Got it. And just as a follow-up question. This relates more to some reports that we've begun to see, including one by a large retailer that had been considering deploying in-store robots for inventory analysis and has now pulled back apparently on that initiative. And I know you guys have looked at that market. But I guess my question is, if you look at the opportunities there, does it appear that it looks like some of the major retailers may opt for simply putting more devices in the hands of store personnel as opposed to maybe looking at some of in-store automation with robots and things like that?
Anders Gustafsson:
Yes. First, I'd say that -- I don't think that our customers see one solution as being able to solve all problems for them. Deploying more devices or putting more devices in the hands of more associates is clearly a trend and something that our customers see as being able to drive a high ROI and enabling all of them to be connected to their applications and systems and be able to be fully utilized in that respect.
With respect to the robot solutions, you mentioned also, we believe that there is a good market opportunity for those types of solution, in addition to using handheld computers. We have our Smart Sight solution for this, and I think that's progressed very nicely since we announced it in -- at NRF this year. We've seen an increase in demand and pilots from any customers, particularly, I would say here now in the last few months from grocers. I think so far, our pilots have proven the technology, and we've been able to prove the ROI around -- just based on labor savings alone, and the accuracy of our reads have been very strong. And we -- here is an area where we leveraged our Cortexica acquisition. So we've employed a lot of the computer vision technologies from that into Smart Site, into some of our other solutions to accelerate our ability to extract useful information from digital images. So we see a good, healthy pipeline of customers who are interested in piloting this solution with us. And we have pilots in North America and Europe at this stage. Although it's also fair to say that we -- COVID-19 has made it harder for us to engage on customer sites, which is making it a little slower to ramp these pilots up. But the interest is as high as it was pre-COVID, I would say. Joe, any further comments from you?
Joachim Heel:
I'd like to add maybe one thing here. Let's remember what were the retailers trying to solve with this robotics automation solution. What they're trying to solve is the accuracy of inventory in the store, and there are many different capabilities and solutions that solve the inventory accuracy problem in the store, and they are suited differently to different types of store formats as well as merchandise assortments.
And while we do believe that there is a place for the robotic inventory accuracy improvement, other solutions like RFID or simply using the data from associates' devices like you can do with Zebra Prescriptive Analytics are capable solutions for certain store formats and merchandise assortment. So the key, in our mind, will be having the capability to look at all of these different solutions and bring them to a customer. And that's what we're going to be in a position to do, including the robotic automation.
Anders Gustafsson:
Yes, I think that's a good point just on -- to emphasize, again, from -- going back to the first question we had. This is where the breadth of our portfolio enables us to go in and talk to our customers about what is the problem you're trying to solve and then look at how can we bring our solutions, our technology to bear to best solve the problem they're trying to solve versus coming in and saying, "Okay, I have a -- whatever your problem is, my hammer is what's going to solve it." So I think this is a great example of how the breadth of our solution plays to our advantage.
Operator:
Our next question will come from Meta Marshall with Morgan Stanley.
Meta Marshall:
Great. Maybe a couple of questions for me. One on the Denmark Healthcare win. Just any context as to -- was that your traditional kind of partner ecosystem that brought you into that deal? Was that a more health care-focused partner that brought you in? And then just maybe on the improvement that you're seeing in SMB. Are there any particular geographies or particular type of customer that you're seeing more movement from?
Anders Gustafsson:
Yes. Again, I'll start and then I'll ask Joe to provide some extra color. So first, on Denmark. The Denmark health care win we had, and it's a very exciting win for us. And I would say, almost uniformly, our health care partners are uniquely focused on health care. It's very rare that we have partners that are strong in, say, retail or manufacturing and also in health care.
Those are very different end markets. The solutions are very different. The problems are very different. So it tends to lead to a much more vertically oriented entire value chain for us. Then around SMB, we did see improvements in our run rate across all geographies on a sequential basis. I think that this is something we expect to -- that we'll continue to see as the economy recovers into Q4. We've certainly seen a good progression of the run rate in the SMB business here as we get into Q4 but also as we look further into 2021. Joe, any more comments from you? Are you muted, Joe?
Joachim Heel:
I am. I do apologize. 2 comments. On the health care partners, one particular type of partner that is very important for us in the health care space are the electronic medical records companies. We have excellent relationships with them, both from an ISV and a resale perspective, and that has been a good source of growth for us in the health care market.
In the SMB segment, the one -- other one I would call out, in particular, is China. So in China, we've seen a resurgence, I think, of the -- in particular, manufacturing customers that are so essential for our printing business, and they have certainly contributed to the return of that business.
Operator:
Our next question will come from Richard Eastman with Baird.
Richard Eastman:
Yes. I just wanted to explore the gross margin for a minute here, the adjusted gross margin by segment here. Both segments were down 300 to 400 basis points. Maybe a little bit surprised around AIT segment being down. So my question maybe is two-fold.
I mean, first of all, around the freight expenses, we're using the term in a premium freight. Is the freight expense up structurally, given the realignment around our subcontract manufacturing base? Or is that specifically to the urgency around some of these e-commerce large orders and getting to here? What does that impact?
Nathan Winters:
Yes, Rich, so I'll take this. I want to start by -- I think our teams have been executing well on what we can control around gross margin. And if you look at the drivers, it's pretty consistent across both of our segments both from an unfavorable business mix as well as the premium freight costs. And if you look at the -- one of the 3 points, and again, spread between both segments from both large deal mix as well as unfavorable business mix. And just an example, in Q3, the mix of large deals was actually greater than what we saw in Q2. Another example, which speaks to the AIT point, if you look at our printer business, it has a larger proportion within run rate and exposure to the manufacturing vertical, along with generally higher gross margin. And then another point on premium freight costs. And to answer your question, really, it's from capacity constraints not so much from the change in our manufacturing footprint. And we're seeing our cost per kilo up 2 to 3x from what we saw pre pandemic, so again, just as some of the capacities come offline with reduction in air travel internationally.
And I think what's important, if you look at the underlying gross margin trends, excluding the mix dynamics, they do remain healthy. And as the economy recovers and our run rate business improves, so will gross margin, which you'll begin to see here in Q4.
Richard Eastman:
And AIT has the same, again, large order impact on AIT on the printer side of the business as it does on the MC and scanning?
Nathan Winters:
What I'd say it's less reliant on large deals, but it has a higher proportion within the run rate -- a higher proportion of run rate business.
Richard Eastman:
Okay. And when you look at -- let's move out when things normalize here around the mix of business between the channel and large orders and then this -- kind of this freight, this premium freight starts to dissipate, are we still kind of at this normalized gross margin level for Zebra, that's, let's call it, 47% with modest upside? Is that still a normalized gross margin here?
Nathan Winters:
Yes. So as we get past the pandemic, we do expect to get back to pre pandemic levels for both EBITDA rate and gross margin rate. And like I said, the like-for-like margins remain healthy. We also would expect the vast majority of our OpEx to return as the environment normalizes. We have, I'd say, some bit of that will be permanent savings that we'll look to reinvest around the OpEx side. But again, we do get -- we do expect to get back to the pre-pandemic levels, both in EBITDA and gross margin rate.
Anders Gustafsson:
Maybe just to add one thing to that. We continue to also develop our portfolio. So as you think of our -- the software solutions we talked about here earlier, they tend to come with a higher gross margin certainly, and scale, we would expect them to have a very attractive EBITDA margin, too.
Richard Eastman:
Understood. Yes. And then just my second follow-up question, just around the sales and sales channel. Just a quick question. When we look at the fourth quarter revenue guide of plus 3 to plus 9, is the assumption in there that the channel, both North America as well as Europe, is up year-over-year? Is that assumption in your guide -- revenue guide for the fourth quarter?
Anders Gustafsson:
So your question was if the channel is expected to be up year-over-year? Yes.
Richard Eastman:
So channel and run rate. I'm sorry.
Anders Gustafsson:
As in run rate, yes. Okay. So yes. So I'll start here again, and I'll have Joe provide some extra color again. But first, we're quite pleased to be able to guide for both top and bottom line growth year-over-year in Q4 here, but the 3% -- 3% to 7% expectation in growth, and that includes 150 basis points of positive impact from Reflexis.
First, the large deal activity remains very strong, but the underlying business is recovering faster than we expected, and we are also benefiting from some pent-up demand in Q4. As we entered Q4, though, we also had a strong backlog that helped us in this area. The higher large order mix that we've seen compared to prior year will continue but not the same degree as in Q3. So we do expect the run rate and the channel business to continue to sequentially grow. And Joe, any more color for you?
Joachim Heel:
I don't think I have anything to add. You said it.
Operator:
Our next question comes from Brian Drab with William Blair.
Brian Drab:
At this point, I guess 2 quick follow-up questions to the recent questions that you were just addressing. So I appreciate that gross margin should get back to the pre-pandemic level. I'm wondering if you could put a finer point on that. Is that something that we could expect in 2021? Or does the large postal service order maybe weigh on that somewhat in the near term? Is that a longer-term expectation? Or is that a 2021 expectation?
Anders Gustafsson:
I think it's a little too early for us to give a detailed 2021 guidance at this stage, but we do expect that our gross margins will continue to sequentially improve, along with the economy and along with the improvement in our run rate business.
Brian Drab:
Okay. And then, Anders, you just highlighted also that the software business, of course, should be a tailwind for gross margin as that business grows and which Reflexis, it's obviously a bigger piece of the business. Can you give us any sense for it? How -- what percentage of revenue now we are at in terms of software? Is it -- can you even say if it's more or less than 5%?
I know it's not something you've really said in the past, but it's becoming a more meaningful piece, and we don't really know how to model the impact on gross margin without some sense for that.
Anders Gustafsson:
Yes. Obviously we're very excited about the software business, and our software and services business has been growing quite nicely. The software business as a whole, I think, is still in the single digits for us, but it's been, as I say, has been growing quite, quite nicely. And we would expect it to be a much bigger part of our business as we go forward.
Operator:
Our next question will come from Keith Housum with Northwest Research.
Keith Housum:
And Nathan, congratulations, and welcome to the call. Guys, want to dig in a little bit further into the U.S. postal service. Anders, I think I heard you say that the deal is on a pause until late first quarter, and then we will finish up in 3Q of next year. So is the plan still to end, I guess, late summer? I'm just trying to get a little bit more idea on the third quarter. And in terms of a pause, are we talking the end of the first quarter, so don't expect much in the first quarter of '21 from the U.S. Postal Service?
Anders Gustafsson:
Yes. First, the pause that we now have is a planned activity from USPS. This was always their intent to not deploy new devices during Canada peak season, and it will start ramping up again in the second half of the first quarter. So the Q1 would be certainly lower than Q2 and Q3, and we expect that late summer, we will be basically wrapping up. And then we'll continue obviously with other projects and expansions of this project with USPS.
Keith Housum:
Great. And then just as my follow-up. In terms of the Temptime business, can you just perhaps cover, is there an opportunity with that business to take advantage of perhaps COVID-19 vaccine that might be out there on the horizon? And how is that business doing? And how does that go to play here?
Anders Gustafsson:
Sorry. You said Temptime?
Keith Housum:
Correct.
Anders Gustafsson:
Yes. So Temptime has been doing very well in Q2 and Q3 based on the traditional vaccines that they cover, all the vaccine vials that we cover there. We are working with WHO and a number of pharmaceutical companies, logistics companies, to ensure that we are well-positioned to provide solutions with respect to a COVID vaccine when that becomes available.
We have received initial orders from people who are kind of proactively looking to build up the -- an inventory and capabilities for this, but they have been quite small, but we expect that, that can be a nice addition to the business in 2021.
Operator:
Our next question will come from Blake Gendron with Wolfe Research.
Blake Gendron:
I do want to circle back on the deal size evolution here. I know we've been talking about it this morning. But if you were to quantify the year-over-year impact of deal mix in terms of bps or whatever, that would be super helpful.
And then on a scale of 1 to 10, 10 being pre-pandemic normalized mix versus 1 being sort of the trough where large deals dominated in the second and third quarter, I would imagine, where do you expect the fourth quarter to be just because you do anticipate some of the smaller deal size coming back? And then as an offshoot to that on working capital, you offset some of the receivables friction with payables and things like that. Are the receivables, AR, is that impacted by deal size as well, where we should expect maybe a little bit of friction just given the mix?
Nathan Winters:
Yes. So to answer your first question around the growth we're seeing in both respect to the large and nonlarge deals. So again, just to clarify, when we say large deals, those are greater than $1 million. In the third quarter, the large deals grew over 35%, and our nonlarge deals were down over 15%. And that -- hard to put a 1 through 10 classification on it. I would say, as we get into Q4, it is going to be slightly higher large order mix than the prior year, but definitely not to the same degree as Q3, and we'd expect that to continue to maybe go back to pre-pandemic levels as we head into 2021, as we see a gradual recovery in the economy.
And on your last question around AR factoring. I wouldn't say that we've seen any additional friction relative to deal size. It had a modest impact on our year-to-date cash flow, and we'd expect to see a relatively modest impact on our full year guide.
Anders Gustafsson:
Maybe just one more -- add to this and the prior question. So we've had a lot of focus on investors on USPS and the impact of USPS had on our business. And U.S. is obviously a large deal, but it was not what drove our Q3 overachievement. USPS came in very much as per our expectations.
Blake Gendron:
Understood. I appreciate that additional color. And then a follow-up, if I could, on the regional growth, you broke it out in the slide deck. Looks like North America, Europe, Latin America, kind of trending actually a little bit better than maybe some of your indicators would suggest.
APAC was down pretty heavily, maybe more so than other companies have disclosed, at least directionally. So on Asia Pacific, is the issue there, just -- first of all, is it a discrepancy? And then is it due to China versus non-China? Is it health of specific end markets or customers? Is there something going on with the channel inventory levels there? I'm just trying to get a better feel for, I guess, the weakness in APAC.
Anders Gustafsson:
Well, first, more globally, I'd say what you see globally and also in Asia Pac is some of the secular trends that are supporting our business have accelerated as part of COVID. So around omnichannel, the digitization and automation, those are all -- those are global trends.
And in Asia Pac, that we have -- our business has been driven more by, say, a run rate business rather than large deals. So the run rate business in manufacturing has been larger parts of our Asia Pac business than in other areas. And specifically in Q3, I think the COVID-19 drove bigger declines in Southeast Asia and India, where good parts of those countries were more or less shut down. So that was more impactful for Asia Pac. But Asia Pac was up from -- sequentially from Q2, and China actually returned to growth. And as I said, we have new leadership in China, a new General Manager who's doing a great job there for us. We did also see some relative strength in Australia in Q3.
Operator:
Our next question comes from Andrew Buscaglia with Berenberg.
Andrew Buscaglia:
I just wanted to clarify something on the USPS award. So you said you're going to wrap up most of the deal -- or most of that award by end of Q3. I think the deal was -- the award was $570 million in total or upwards of. I guess, what portion of that will be fully wrapped up? Because I know there's follow-on stuff that is comprised within that $570 million.
Anders Gustafsson:
Yes. I think the contract award was up to a maximum of $575 -- $570 million. I don't think at this stage, we can give you -- I won't break out and say specifically how large the volume for the USPS will be as part of this contract.
Andrew Buscaglia:
Okay. Okay. Also in your Q4 guide, it was a nice guide, and I think about 1/3 of your sales is EMEA, which didn't quite rebound as much as North America, and now we're starting to see lockdowns again. So I guess what have you contemplated in that guide? Is it conservative? And does it take into account, kind of what's going on in Europe?
Anders Gustafsson:
So we feel confident in our sales guide for Q4. It reflects the positive momentum we have in the business. We entered the quarter with a strong backlog. We had very healthy levels or lower levels of inventory in the channel. So the quarter is actually more front-end loaded than normal. So we do see that has -- as giving us great confidence in our guide.
But there's obviously still continued pressures from COVID and some uncertainty around this. I'd say, though, with -- specifically to Europe and some of the lockdowns there that I think if you compare this to April when -- or end of March when the lockdown started, I think now companies -- most of the first -- most of the lockdowns are intended to be more on the aspect of the social life rather than enterprises and business life. And I think companies like ourselves we have learned, I think, how to operate much better in this environment. So I would expect that the impact of a lockdown would be less severe now, and the lockdown would, again, I think, drive some of the trends that we've talked about around omnichannel and buy online, pick up in-store and so forth, which would have some offsetting positive impact for us.
Operator:
Our last question today will come from Jeff Kessler with Imperial Capital.
Jeffrey Kessler:
What -- when you talk about providing a full, let's call it, recurring revenue SaaS-type of solution that you're developing going forward, which vertical markets have been -- which vertical markets do you think have been most interested in at least talking about how to get to a, if you want to call it, a full Zebra solution for them at this point?
Anders Gustafsson:
I'm not sure if I can say that any vertical has more -- been more excited about this than others. Maybe I can say, though, that our -- if you look at some of our more recent software acquisitions like Reflexis and Zebra Prescriptive Analytics or Profitect, as it was previously known, the primary vertical markets that they address have been retail. So we're probably further along in retail than we are in other markets. But I say I would highlight health care is certainly an industry or a vertical that has a lot of interest in broader solutions and acquiring them as a service.
Jeffrey Kessler:
Okay. And a follow-up, in terms of what types of services and/or technologies might be add-on to USPS, once you've done the first part of the contract? Would that be instructive for other -- for other areas in which you might be able to expand your total available market?
Anders Gustafsson:
Yes. I'm not sure if I want to get ahead of ourselves and talk about what possible business we might win from USPS in the future. USPS is a customer of many of our products already, so printing, scanning and mobile computing services, some software solutions. So I see opportunities for us to engage across a broad suite of solutions, but I don't know that I want to highlight any specific ones for you.
Jeffrey Kessler:
Okay. And just quickly, in that line of thinking on new types of technology, with regard to your mobile scanners and with the other technologies that you're employing, have you been taking a look at the increase in other types of identifiers, such as BLE or NFC? Other types of technologies that may be complementary to what you're using right now?
Anders Gustafsson:
So I guess the broad answer will be yes. We're certainly looking at all sorts of data capture type of technologies. And our mobile computers, many of them have NFC already. So we're always looking to see how we can provide the right type of functionality to enable our customers to get the best ROI for those solutions.
Joachim Heel:
Yes. You might -- this is Joe Heel. You might remember that we introduced the proximity monitoring solution. That's based on Bluetooth low energy, which is built into our devices. And NFC technologies, for example, are used in solutions we have for railway ticketing. So those are all technologies we're already using, and we think have more potential in the future.
Operator:
This will conclude our question-and-answer session. I would like to turn the conference back over to Mr. Gustafsson for any closing remarks.
Anders Gustafsson:
Yes. To wrap up, I would just like to thank our employees, customers and partners who are working in the frontline during this challenging time. Our team is executing well through the pandemic, and we are proud that our technology solutions are helping enterprises navigating through the challenges of COVID-19 as the world recovers. Stay safe, everyone.
Operator:
The conference has now concluded. Thank you for attending today's presentation. You may now disconnect.
Operator:
Good day, and welcome to the Second Quarter 2020 Zebra Technologies Earnings Conference Call. All participants will be in a listen-only mode. [Operator Instructions] After today’s presentation, there will be an opportunity to ask questions. Please note, this event is being recorded. I would now like to turn the conference over to Mike Steele, Vice President, Investor Relations. Please go ahead.
Mike Steele:
Good morning. Thank you for joining us today. Before we begin, I need to inform you that certain statements made on this call are forward-looking and subject to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. These statements are based on current expectations and assumptions and are subject to risks and uncertainties. Actual results could differ materially due to factors discussed in our filings with the Securities and Exchange Commission. During this call, we will make reference to non-GAAP financial measures as we describe our business performance. You can find reconciliations of our GAAP to non-GAAP results in today’s earnings press release and at the end of this slide presentation. This presentation will include prepared remarks from Anders Gustafsson, our Chief Executive Officer; and Olivier Leonetti, our Chief Financial Officer. Anders will begin with our second quarter results. Then Olivier will provide additional detail on the financials and discuss our outlook. Anders will conclude with progress in advancing our Enterprise Asset Intelligence vision and trends we are seeing in our end markets. Following the prepared remarks, Joe Heel, our Senior Vice President of Global Sales, will join us as we take your questions. Also, throughout this presentation, unless otherwise indicated, our references to sales growth are year-over-year on a constant currency basis and exclude results from the recently acquired businesses for the 12 months following each acquisition. This presentation is being simulcast on our website at investors.zebra.com and will be archived there for at least one year. Now, I’ll turn the call over to Anders.
Anders Gustafsson:
Thank you, Mike. Good morning, everyone, and thank you for joining us. First, I would like to emphasize that our top priority continues to be the health and wellbeing of our employees, customers and partners. I am particularly grateful for all of the frontline workers, including medical professionals who continue to serve our communities and keep us safe. Zebra and many of our many of our customers' workplaces have commenced reopening plans, and I am very proud of the ability of our teams to effectively serve our customers and partners, while working remotely through the peak of the pandemic. In Q2, our teams remained agile and executed very well through pandemic. It has been inspiring for me to see our employees rally to keep the business and each other moving forward. Although, the financial results we published this morning reflect a challenging second quarter environment as we navigated through the peak of the crisis. Zebra's longer term prospects have strengthened as secular trends to digitize and automate workflows have accelerated with the pandemic. In Q2, we realized a net sales decline of 12%. Adjusted EBITDA margin of 18.3%, which contracted by 290 basis points and non-GAAP diluted earnings per share of $2.41, a 20% decrease from the prior year. As the virus spread end market weakness affected all of our major geographies, particularly our Asia-PAC and Latin America regions. The impact was most pronounced in our run rate business, which required our distributors to reduce their inventory levels. However, sales growth in services was the bright spot and enterprise mobile computing relatively outperformed. Although, premium shipping costs due to the pandemic impacted gross margin more than we had anticipated. We diligently managed discretionary costs across the company to preserve profitability and cash flow. Despite the challenging environment, our enterprise customers have been prioritizing spend with Zebra. Our solutions are a key enabler of their strategy to digitize their operations, as well as supporting the central use cases during pandemic. Large order volume was strong across vertical markets increasing over the prior year. I would like to highlight some notable Q2 wins from large customers supporting critical use cases. A leading home improvement retailer expanded their relationship with us by purchasing 10,000 of our printers to address multiple front-of-store use cases, including curbside pickup and in aisle label printing. Their shift to mobile on demand printing is expected to significantly improve worker productivity and replaced a competitor's stationary printers. We also secured a competitive takeaway win with a federal retail commissary to deploy more than 7,000 mobile computers. Our solution enables this customer to satisfy multiple use cases, including curbside pickup. We were pleased to support a large healthcare organization by providing a wide range of mobile computers, scanners, and printers to quickly ramp their point-of-care and clinical communication needs as they added 4,000 hospital beds to treat COVID patients. Additionally, as expected, we began deploying TC7 Series mobile computers to USPS postal carriers in late Q2. We expect the majority of the deployment to occur in 2021. We continue to collaborate with these customers to support their essential needs and drive it further improvement in their workflows. I am pleased that we have substantially completed our global product sourcing diversification initiative, despite modest delays due to the pandemic. Replicating production lines outside of China into broader Asia mitigates supply chain risk, and enables us to avoid tariffs on our U.S. imports. With that, I will now turn the call over to Olivier to review our Q2 financial results and discuss our outlook.
Olivier Leonetti:
Thank you, Anders. Let us walk through the P&L on slide six. Net sales declined 12.9% in the second quarter, which is 12% before the impact of currencies and acquisitions. Despite our sales decline, we believe that we continue to outperform the market in these challenging environment. As Anders mentioned, large order volume was stronger than the prior period. Our performance was untimely due to a sharp decline in small and midsize business to the channel, which disproportionately impacted printing and data capture. We are encouraged that distributor inventory levels are healthy and sales out trends have been improving. Our Enterprise Visibility & Mobility segment sales decreased 5.4%. We grew services revenue and mobile computing relatively outperformed. Our Asset Intelligence & Tracking segment has been most impacted by the global recessionary environment, with sales decreasing 24.9%. Printing and supplies each declined double-digits. Services was a relative outperformer. Managed and professional services performed particularly well with growth driven by strong product attach rates over the past 12 months. Our location solutions and Zebra Retail Solutions offerings were extremely soft due to pause in project activity due to the pandemic. Turning to our regions. In North America sales declined 7%. Services grew and mobile computing was relative outperformer. EMEA sales declined 13%. We achieved solid growth in services and slight growth in mobile computing. We saw strength in Central and Northern Europe. Sales in our Asia-Pacific region declined 21%, driven by COVID-19 impacts. China improved sequentially from Q1, but was the largest contributor to the original sales decline. Japan and Korea were bright spots in the quarter where our go-to-market investments are delivering results. Latina America sales have been hit particularly hard by the pandemic and macroeconomic factors and declined 33%. All geographies declined double-digits with the exception of Mexico. Adjusted gross margin contracted 360 basis points to 44.1%, driven primarily by two points of impact from unfavorable business mix, two points of impact from premium freight cost, other COVID mitigation and China import tariffs, partially offset by improved services margin. Adjusted operating expenses declined $44 million from the prior year period and improved 50 basis points as a percentage of sales. This improvement was primarily due to prudent cost management and lower incentive compensation. We were able to encompass -- to accomplish this while preserving our research and development projects. Second quarter EBITDA margin was 18.3%, a 290 basis point decrease from the prior period, driven entirely by lower gross margin. We drove non-GAAP earnings per deleted shares of $2.41, a $0.61 or 20% year-over-year decrease, which is inclusive of $0.27 negative impact from the transitory effects of premium freight expense and tariffs. Turning now to the balance sheet and cash flow highlights on slide seven. We generated $322 million of free cash flow in the first half of 2020. This was more than double the prior period, primarily due to a lower use of working capital and our expanded accounts receivable factoring program. Additionally, in Q2, we made a $31 million incremental investment in Locus Robotics, the market leader in autonomous mobile robots for fulfillment warehouses. From a debt leverage perspective, we ended the quarter at the modest 1.3 times net debt to adjusted EBITDA ratio, which provides us ample financial flexibility. Turning to slide eight. We have been successfully navigating this unprecedented global environment. As I just mentioned, our balance sheet is in excellent shape with lower debt levels and $915 million of availability under our revolver, allowing ample capacity for business investment. Our capital light business model, flexible cost structure and strong free cash flow profile allows us to preserve profitability and cash flow in challenging times. The reliable cash flow generation gives us a competitive advantage as we prioritize investment in the business through any environment. Let us turn to our outlook. We believe Q2 was the peak impact to Zebra from the pandemic. We remain in the recovery phase and expect sales trends and profitability to improve in the second half of the year. We entered the third quarter with a solid backlog. We have seen an increase in business activity and our deal pipeline is building nicely. Based on these factors, we expect Q3 net sales to decline between 3% and 7%, which is a meaningful sequential improvement from Q2 trend. This outlook assumes an approximately 50 basis point negative impact from foreign currency changes. We would continue to preserve profitability while doing no harm to the business. This enabled us to prioritize strategic investment so that we emerge stronger as the market rebounds. We believe Q3 adjusted EBITDA margin would be approximately 19%, which assumes lower operating expenses and the lower gross margin, reflecting higher larger order mix and approximately $9 million of transitory premium freight expense. Non-GAAP diluted EPS is expected to be in the range of $2.65 to $2.95. The premium freight cost expectation equates to $0.14 EPS impact. You can see other modeling assumptions on slide nine. Note that our outlook does not include any projected reserves from the pending acquisition of Reflexis. Anders will discuss the strategic acquisition in a few moments. With that, I will turn the call back to Anders to discuss our Enterprise Asset Intelligence vision and end market trends.
Anders Gustafsson:
Thank you, Olivier. We are excited to announce the acquisition Reflexis this morning, which we expect to close by early Q4. Reflexis is a leading provider of intelligent workforce management, task execution and communication solutions for the retail, food service, hospitality and banking industries. Combining Reflexis market leading platform with Zebra's complementary software offerings, including Zebra Prescriptive Analytics and Workforce Connect provides us the unique opportunity to unify the store associate experience. We also expect that Zebra's scale vertical market expertise and go-to-market footprint will drive substantial synergies, not only in retail, but in other key vertical markets, such as healthcare. Reflexis is a high growth recurring revenue business with sales of $66 million in 2019, which doubled over a three-year period and the gross margin profile approximately 20 points higher than Zebra's corporate average. The next slide illustrates how this acquisition fits into our broader vision. Slide 12 highlights how we are building our capabilities as a solutions provider. Our deep understanding of workflows and unmatched access to frontline operational data from our vast install base uniquely positions us to solve complex challenges at the edge. It is our top priority to invest in software solutions and services that help our customers leverage real-time data to better orchestrate their workflows and gain a performance advantage. Methods for sensing, analyzing and acting on operational data from the frontline of business are transforming with emerging technologies, such as computer vision and machine learning. Increasingly large volumes of data are generated and captured from our products. Enterprises are asking us to help them put that data to work by amassing disparate points of information to drive actions to their frontline workers in near real-time. Our intelligent edge solutions, including our SmartX and MotionWorks offerings demonstrate how we are enhancing the value proposition for our customers by addressing a wide variety of use cases across their business. This evolving suite of solutions enables Zebra to fuel our customer's workflows we did so they can be fully optimized. Reflexis' capabilities will be enhanced when they are combined with Zebra Prescriptive Analytics, worker collaboration and physical inventory software solutions. For example, Reflexis can provide dynamic prioritization of tasks extending across a broader set of data driven activities, such as stocking shelves, receiving a truck while delivering an order curbside when integrated with our Zebra Prescriptive Analytics and Workforce Connect applications. Ultimately, through this acquisition, we expect customers to find even greater value in equipping all of their associates with mobile computers. On slide 13 we highlight the primary vertical markets that we serve. We are excited about our longer term opportunities in our end markets, as customers are driven to improve their technological capabilities in an increasingly on demand economy. Since our last quarterly update, we are seeing improvement in this challenging global environment, although it is still a mixed picture depending on the sector. In healthcare, our fastest growing vertical, clinical care remains critical and is the primary area Zebra serves. Our healthcare solutions help hospitals flex their capacity needs as the pandemic evolves. Our solutions are being used in labs and drive through testing facilities to provide safe and efficient care. Non-critical care and elective procedures are resuming. Longer term, we believe the need for increased visibility into the entire patient journey will drive increased demand for our solutions. Approximately two-thirds of our business in retail is to mass merchants, grocers, and e-tailers who have been prioritizing investment in our technology for their omni-channel fulfillment. E-commerce and buy online pickup at store transactions have increased dramatically through the pandemic. Department stores and apparel retailers have been reopening their doors, which has been critical to those heavily reliant on brick and mortar sales. In the transportation and logistics space, strong e-commerce growth continues to drive parcel volumes and last mile delivery, which is favorable to Zebra. Conversely, passenger airlines, rental car providers, and parts of the distribution industry are resuming activity yet far from capacity. The manufacturing sector continues to be the most impacted in the current environment with COVID-19 and global trade tensions. Discrete manufacturers in aviation, auto and discretionary specialty goods have been particularly challenged during the heart of the crisis. Many segments within process manufacturing, such as food and pharmaceutical companies, have been less impacted. In closing, we are successfully navigating through this challenging environment and are confident that our business fundamentals and strategy are sound. By continuing to focus on advancing our Enterprise Asset Intelligence vision and addressing our customer's needs, we expect to emerge from this crisis in a stronger competitive position. We continue to be very optimistic regarding our longer term prospects as secular trends to digitize and automate workflows accelerate with the pandemic. Now, I'll hand the call back over to Mike.
Mike Steele:
Thanks, Anders. We'll now open the call to Q&A. We ask that you limit yourself to one question and one follow-up, so that we can get to as many of you as possible.
Operator:
We will now begin the question-and-answer session. [Operator Instructions] The first question comes from Andrew Buscaglia with Berenberg. Please go ahead.
Andrew Buscaglia:
Hey, guys. If I dig into your guidance a little bit. So, I'm having a hard time with your guidance for Q3 getting to that, 19% EBITDA margin. In that I feel like it could be higher. So, I'm wondering, you're with your top line sales kind of guide where it was or where it is, much better than expected. It really implies not much expansion on gross margins. It's if that's what I -- if I'm correct there, can you confirm that? And talk a little bit about why you can't do or why you wouldn't expect it to a little bit better there in margin. Premium freight costs and stuff in there.
Olivier Leonetti:
Yeah. Good morning, Andrew. So, you're right. We expect in the quarter EBITDA margin to be around 19%. So, OpEx as a proportion of revenue will decline year-on-year and gross margin should -- rate should decline due to two factors. First, plenum freight, that would be about the point of impact in the quarter, but also mainly higher level of large deals in the quarter. We had mentioned that now for two quarters. Our business, large deal business is doing very well, actually growing year-on-year and expected to grow in Q3 and in Q2 and our run rate business has been impacted mainly by the pandemic. We believe that this trend will not last, that's point number one. We believe that run rate is starting to increase and will keep increasing. And an important point on the like-for-like basis, margin has been improving.
Andrew Buscaglia:
Okay. Okay. So, the gross margins sequentially will be up.
Olivier Leonetti:
Correct.
Andrew Buscaglia:
And then, if you could just talk about your backlog, it sounds like you have a strong backlog. Anyway you can quantify that? Like, what is your visibility beyond Q3 there? You mentioned some large orders or -- yeah, you talked to some potentially larger orders. Can you just provide some additional commentary on that?
Olivier Leonetti:
Yeah. We entered Q3 with a solid backlog position. It was quite strong considering the overall environment, but that was driven by the high proportion of larger deals. So, we've seen a lot of our larger customers, particularly in retail and T&L accelerate their investments. And they also then -- in this case gave us the orders prior to the start of the quarter. And that gives us, obviously, a great deal of confidence in the outlook we give for Q3. Joe, I don't know if you have any further comments here.
Joe Heel:
Well, we have a strong backlog position, as Anders and Olivier said. Some of the projects are multi-quarter, so we do have some backlog already building for future quarters, but it's too early to determine how strong relatively our future quarter backlog will be.
Olivier Leonetti:
But it's correct to say -- the pipeline for Q4 is good. So we feel encouraged about kind of the way that the market seems to be recovering. And the final comment, Andrew, we're not giving, of course, a guide for Q4. Too many uncertainties at the moment for obvious reasons. But we believe that Q4 from a revenue standpoint and profitability standpoint will be an improvement relative to Q3.
Andrew Buscaglia:
All right. Thank you, Olivier.
Operator:
The next question is from Jim Ricchiuti of Needham & Company. Please go ahead.
Jim Ricchiuti:
Hi, good morning. A question I have is just -- as we've gone through the pandemic and seeing the impact on brick and mortar retail, e-commerce, I'm wondering if you could talk a little bit about the changes in customer behavior. I mean, your -- if you could talk in terms of things that you see changing in the market, as we start coming out of this. What do you see it doing to the business? And I assume you've seen some early indications out of this, things like ship from store and whatnot.
Anders Gustafsson:
Yeah. I'd say in this environment, our solutions have become even more critical for our customers than they were before. And we are uniquely positioned to empower frontline workers across all our end markets. So I'd say the crisis has been accelerating a number of secular trends around digitization and automation. And I think that probably spans all our vertical markets, all four key vertical markets. If you dig in a little bit deeper on retail, I'd say grocers, which were certainly on a large part of our customer base before, e-tailers, grocers, mass merchants are about two-thirds of our business, but the growth in just grocery revenues, but particularly buy online pickup-in-store has been quite significant. And we've seen grocers across the -- particularly in the U.S. but across -- certainly Europe and the U.S. invest materially in enabling, scaling up their ability to do omni-channel in particularly buy online pickup at store. So that has been a big change. I think buy online pickup at store has gone from being more of a niche application before to now mainstream. And I'd say across the board in retail that customers who say we're in segments that were struggling a bit more before or during the downturn, I think everybody recognizes now that they can't be a 100% reliant on in-store purchases that omni-channel and the e-commerce side of their businesses needs to grow or expand. So, we see people spending more and more -- giving more attention to kind of omni-channel part of their business and how to be able to respond to situations like the one we had in Q2.
Joe Heel:
Maybe I can add one or two things. This is Joe Hill speaking. Generally speaking, besides, the buy online pickup-in-store, productivity and resiliency are at a premium for our retailers and think not only at the store, but also the warehouses. And so, the types of solutions that we have in improving productivity warehouses, where there's less reliance on workers to do tasks, including things like the investments that we made in Locus Robotics, are going to be an increasing trend in retail, which also helps improve their resiliency when there are incidents, for example, in a warehouse. And this also extends to contact free solutions. One of the features of BOPIS is that it's contact free. And there are other contact free elements of the retail interaction that we think will be here to stay, for example, payment transactions or contracts free kiosks as opposed to interaction with workers. So, those are a few other trends that we're seeing that generally benefit us in retail.
Jim Ricchiuti:
And my follow-up question is on Reflexis. How long have you known them? And is this acquisition -- does it fill in some areas of your solution set that maybe where you had some holes? And is the -- is there any customer concentration within Reflexis that you can talk to? Thank you.
Anders Gustafsson:
Yeah. So are very excited about the addition of the Reflexis team to Zebra and that business. We've known each other for quite a long time. Reflexis has been a premier IC partner of Zebra. And we've been in dialogue with them about this transaction for some time. The transaction very much helps to augment our Enterprise Asset Intelligence vision of empowering every worker at the edge with insights that drive real-time action. So, this is entirely consistent with our broader vision. And it leverages our existing software assets and some of our hardware. So, if you think of Zebra Prescriptive Analytics, which looks at all sorts of data sources to glean insights and drive actions that can now fuel Reflexis' engine of driving actions, too. And our Workforce Connect can be one of the ways that we augment the Reflexis platform to have a more efficient way of communicating between employees and workers to ensure the right person get the right action at the right time.
Olivier Leonetti:
And in terms of customer concentration, Jim, the asset has a low level of concentration of sales towards a few customers, and Reflexis has been performing extremely well during the pandemic.
Anders Gustafsson:
It's -- obviously, we serve most retail customers. So, there's a lot of overlap. And we think there's great opportunity for us to do some cross-selling and up-selling across the portfolio. If you look specifically at how the customer base of Reflexis has performed during the lockdown, two-thirds of their customers were open and operated like normal. About one-sixth had some partial shutdowns or slowdowns, and one-sixth were fully shutdown, but are now open.
Operator:
The next question is from Paul Coster of JPMorgan. Please go ahead.
Paul Chung:
Hi. Good morning. This is Paul Chung on for Coster. Thanks for taking my questions. So, just a follow-up on Reflexis. It's kind of somewhat of a departure from your typical acquisition as it's mostly software. Should we kind of expect a shift to the software to continue? And if so -- if we think about gross margins longer term, should we expect kind of a structural step-up to your current gross margins of 47% as your strategy evolves? And I have a follow-up.
Anders Gustafsson:
So, first, I think, the acquisition of Reflexis is very consistent with our broader approach that we've talked about for some time to align with our strategy of either driving growth in our core -- identifying, acquiring companies that expand our leadership in the core or rapidly grow in near adjacencies or accelerate our Enterprise Asset Intelligence vision. And Reflexis fits into the accelerating the Enterprise Asset Intelligence vision. I don't think -- we don't think of it as a big departure from how we have thought about the business, or how we have executed over the last few years. Software has become a bigger and bigger part of it. The last three acquisitions now including Reflexis have been pure software acquisitions. Although, I'm not saying that, that by any means, it's going to be -- that's the only thing we're focusing on for the future, but we are building more and more software assets and software capabilities. And even internally, more than two-thirds of our engineers are software engineers. So, software is clearly a very important part of how we deliver value to our customers, even if that is as a standalone software offering or as a more integrated solution between hardware and software.
Olivier Leonetti:
We believe that the asset will indeed increase the overall margin of the business, I mean, not only because it's software, but also because of the impact it will have on the hardware part of the business as well. So, very synergic from a revenue and margin standpoint.
Paul Chung:
Okay. Great. And then just on your SMB channels, are you starting to see demand pick up in July as business start to reopen? Have you also kind of seen some consolidation in the channels, maybe some of the smaller players kind of given some liquidity concerns we've been hearing about? And how does that kind of impact your pricing over time in your view? Thank you.
Anders Gustafsson:
Yeah. I'll let Joe comment here also afterwards. But we have seen -- I guess, first, stabilization and signs of improvement in our run rate business and -- which we tend to kind of talk about them as run rate and SMB as being the same, but they're not necessarily the same, but it's not. Now, I think the SMB segment was harder hit by the shutdown. Most SMB companies were not deemed essential and therefore, were shutdown harder. And we have also more manufacturers that's part of our SMB or run rate business, but we are seeing them return to more healthy outlook and sequential growth. We also say that our -- we work hard to make sure that we maintained healthy inventory levels within our channel. So, when sales out numbers went down a little bit in Q2, sales in went down more. So, the end markets were somewhat healthier than our sales numbers would indicate. But now we're in a position to start growing with them as the economy expands.
Joe Heel:
Two additional comments. Remember that nearly half of our business is outside of the U.S. And in regions, including Asia, as well as in Europe, we are seeing the run rate business improve. Whereas in the U.S., it's still a bit too early to say that we have a sustained improvement. But, for example, in several countries in Asia, we are seeing growth in our run rate. Second, in terms of the channels themselves, it is fair to say that our channel business among our larger partners has been stronger than it has been among our smaller partners. It may be too early to speak of a consolidation, but it would be -- but at least that is what we are seeing.
Paul Chung:
Thank you.
Operator:
The next question is from Keith Housum of Northcoast Research. Please go ahead.
Keith Housum:
Good morning, gentlemen. Glad to hear that the large deals are holding up strong. I guess, Anders, are you seeing any large deals being pushed off because of the current environment? Or are you finding that the prioritization of these projects hold better than I guess what they might see for other products or projects?
Anders Gustafsson:
We have seen larger deals push into future quarters more dependent than on the type of customer. So, some would be retailers that had to shutdown altogether in Q2. They tended to push if they had bigger orders on the books into future quarters. Another example will be around, say, RFID, which often requires more in-store activities and also focus more on apparel or fashion retailers. So, anything that had to do with -- where we had to go into our customers' facilities to setup and implement the solutions would get pushed. But that's been offset by other customers that were operating and had to really scale up their operations to deal with the increased business that we're getting as part of the shutdown.
Keith Housum:
Great. Great to see that. And then as you look at I guess the intelligent edge solutions, can you discuss the progress you had with those solutions during the quarter versus the services growth? I think, if I heard right the managed services were grew during the quarter. But how did intelligent edge solutions do like Savanna most importantly?
Anders Gustafsson:
Yeah. I think, our -- many of our software solutions did very well. If you look at, say, Zebra Prescriptive Analytics, as an example, we were able to win several new customers in Q2, and we were able to win and implement those customers without actually having to go on site. So that was one of the benefits of having a software solution like that. But other intelligent edge solutions that require onsite proof-of-concepts, pilots and so forth, they tended to be pushed out, and we're not growing the way we had expected.
Keith Housum:
Great. Thank you.
Operator:
The next question is from Meta Marshall of Morgan Stanley. Please go ahead.
Erik Lapinski:
Hi, team. This is Erik on for Meta. Thanks for taking our question. Maybe we could just go back to the retail side quickly. I mean, given some of the drivers you had noted, do you expect any sort of digestion period with some of the e-commerce or grocery customers following the investments that they have been making? Or do you think that kind of those investments just continue to scale as kind of the economy recovers?
Anders Gustafsson:
Yeah. The -- I'd say the larger orders that we've seen in retail in the last quarter or plus are really to help our existing customers scale their operations. So, it's not -- they're not necessarily building ahead or anything like that. So, I don't see a need for them to, say, pause or catch or deploy and catch up on the operations side with what they have deployed. But obviously there's many customers and somehow different profiles than others. But generally, they are just basically trying to deploy devices into existing use cases where they scale in line with the number of headcount they have or the revenues they have for those applications.
Erik Lapinski:
Got it. That's very helpful. And then maybe just a quick follow-up and kind of returning to some of the gross margin impacts from the larger deals. Was the initial shipments to kind of USPS also a factor in there? And should we maybe be expecting a similar impact to gross margins just as those shipments really ramp up into the first half of next year?
Olivier Leonetti:
So, Q2 had an USPS order. This order was shipped at the end of the quarter, so relatively material to the quarter. USPS is ramping in Q3. But as we have said before, the large majority of the USPS order will be shipped next year, probably in the first half of next year. And we're not going to talk about margin, of course, of USPS today. But usually large deals have a lower margin and run rate, so it would impact the company rate.
Erik Lapinski:
Got it. That's helpful. Thank you.
Operator:
The next question is from Brian Drab of William Blair. Please go ahead.
Brian Drab:
Hi. Thanks for taking my questions. I'll just ask one question at the moment. And I apologize if you've discussed this to some extent. There's simultaneous calls going on. But I know you're expecting about $20 million in costs associated with the move of manufacturing out of China that are adjusted out of the adjusted EPS figure. But you have other costs that you're incurring this year. I guess, there's about $19 million of premium freight and other costs in the second quarter, $9 million in premium freight in the -- or coming in the third quarter. And just as we're trying to assess costs this year that likely won't be present next year. What is the estimate for total premium freight in 2020 and other costs in 2020 that likely won't be present in 2021, for example, incentive comp, maybe down this year that comes back next year? And what -- I can't remember what was the situation in the first quarter. Was there premium freight in the first quarter as well?
Olivier Leonetti:
So, it's -- let me try to cover the key points on this. So, if you look at, going forward, in terms of transitory cost, we are now done and our supply chain did an amazing job in diversifying our supply chain out of China. So, this work is done. And we're not going to have any impact due to tariff going forward. So that's not part of Q3 and obviously, forward P&L. So that's point number one. Point number two. We're going to have some impact due to premium freight in Q3. I mentioned in my prepared remarks that about $9 million -- about 80 basis points worth of margin rate, that will decrease towards the end of the year. And we believe that this trend should now stop going forward. So that would be a second item. When it comes to OpEx. We have been able to manage OpEx and adjust OpEx as revenue was declining. We'll keep doing that in the year. Now you are asking, do we have some of those OpEx reductions, which are going to be permanent? We believe so. It would be premature to mention a number today, because we want to keep investing in the business as well.
Brian Drab:
Okay. But Olivier, if I can just follow-up. What I'm driving at is the transitory costs, what's the total estimate for 2020? And then -- so we can model 2021. You're not -- you called out $19 million in the second quarter, you called out $9 million in the third quarter.
Olivier Leonetti:
Yeah.
Brian Drab:
What -- those costs and also including tariff costs, it seems like there's going to be like $50 million, like 5, 0 or something, in that range of costs this year that we shouldn't expect and we shouldn't model for next year in that -- in total.
Olivier Leonetti:
Yeah. Your number is about right. I mean, if I was to give you the phasing and maybe we can take that after the call of today. Tariff impact in Q1 was about one point. That is transitory. In Q2, the impact of tariff and premium freight was about two points. Premium freight impact in Q3 will be about one point. And we believe that all those transitory costs to a large extent will be gone by Q4 onwards. And we take the details after this call as well.
Brian Drab:
Sounds good. Okay. I'll talk to you later. Thank you.
Brian Drab:
Thank you.
Operator:
[Operator Instructions] The next question comes from Richard Eastman of Robert W. Baird. Please go ahead.
Richard Eastman:
Yeah. Just I'm looking kind of at the decrementals, kind of similar line of thought here. But the decremental here in the second quarter at the adjusted EBIT line was about 40%. And that's obviously absorbing some of the tariff costs, the freight cost, probably offset by some OpEx reductions. Is that -- is the 40% decremental kind of run into the third quarter? And then, presumably -- and maybe fingers crossed here, decline in the fourth quarter with some of these transitory costs out of the number?
Olivier Leonetti:
You're right, Rich. If you look at today, in terms if you look at Q2 and Q3, we believe we're going to be able to scale OpEx as a proportion of revenue in about the same level. And then in terms of margin, we're going to have over those two quarters the same impact of large bid mix, which would impact gross margin. But we believe that largely those trends will stop as we enter into the fourth quarter. That's why I indicated during an earlier question that profitability in Q4 will certainly increase relative to Q3 and Q2.
Richard Eastman:
Okay. Okay. I got you. And then just maybe a quick thoughts around what appears to be maybe more cyclicality in the printer business in general, AIT. Thought being that, is that business impacted much more as run rate business through the channel? Or is it just simply easier to defer purchases of a printer, given the payback on the printer just defer it for a couple of quarters. I mean, how do you kind of view that on the printer side of the business?
Anders Gustafsson:
Yeah. The printer business is more -- has a much higher proportion of run rate as part of its revenue stream. It supports more SMB and manufacturing customers. So, the profile of the customer base is -- was more exposed to COVID-19 shutdowns or slowdowns. I'd say if we dig into the printing portfolio a little deeper, our card printing business was particularly hard hit. Card printing, they do -- they support events. Obviously, there weren't a lot of events in Q2. Badges for employees, drivers' licenses, all sorts of things that were hit more harder. But we did start to see -- particularly manufacturing opportunities to resurface in Asia-PAC later in Q2. And if you look at our supplies business, Temptime had a very strong Q2 and grew its vial monitoring solutions for existing vaccines. And we were doing things in emerging markets for COVID-19 test kits. And once we get a proper vaccine, we see opportunities for that to continue to do well. We also worked here on making sure that the channel had appropriate inventory positions. So, we did reduce inventory in the channel, but kept the days on hand just stable. So, we're coming out of this with a healthy inventory position where we can grow the business now in line with how the economy grows. But we do believe that we actually gained share in printing in the first half of this year. So, based on all our data points, we believe that we actually gained some share.
Richard Eastman:
Okay.
Joe Heel:
And one further data point just on that. In China, our printing business is rebounding faster than our other businesses. So that gives you an indication that there is a positive trend that will likely come back at the end of this cycle.
Richard Eastman:
I see. Okay. All right. Very good. Thank you.
Operator:
The last question comes from Jeff Kessler of Imperial Capital.
Jeff Kessler:
Thank you. Thank you for taking my question. Firstly, with regard to your TAM. It appears -- a couple of years ago, you gave a number with regard to $9 billion or $10 billion out of the total market in the AIDC area. Clearly, with some of the new software that you've developed internally, but also with some of these acquisitions, you've expanded the total available market that you can play in and also the niche -- if you want to call it that niche, that you are actually directly affecting. Can you speak to how -- particularly this last acquisition that you've just announced, can you just discuss the size of the marketplace that you are now affecting relative to where you were just a couple of years ago?
Anders Gustafsson:
So, we've talked about our core markets being around $10 billion in size and that we have we've had an incremental $15 billion market size in our adjacent markets, right? The -- and some of those adjacent markets that took us from $10 billion to $25 billion in total size will include tablets, supplies, RFID. Our -- many of our software solutions are new. And there is no -- it's a little difficult to say what the TAM is because they -- you could calculate it by, say, if every retailer on the planet were to deploy it, the TAM would be very, very large. It's not quite that today, but it is a substantial TAM and it's a higher -- faster growing market than our core markets. So, clearly, this expands our addressable markets and positions us to participate in additional high growth markets where we also get attractive synergies by being able to cross-sell and up-sell.
Jeff Kessler:
Okay. And follow-up is, you've talked about the recovery in your business. But the fact remains is that at least in the United States, maybe not in Asia or in parts of Europe where they seem to be recovering from the virus faster, we seem to be still in somewhat of a state of a mess here. And it maybe some time before the virus allows business to operate at a more normal pace. Is the improvement that you're talking about in the third and fourth quarter? How much of it is basically based in the fact that Asia -- parts of Asia and parts of Europe are actually recovering and helping you and relative to the U.S.? And is the percent -- is your geographic pie going to shift at all in the second half of this year and perhaps into the first half of this year until there's some type of vaccine to -- and more importantly, the U.S. kind of gets its COVID-19 act together, if you want to call that?
Olivier Leonetti:
I think you summarized it well. We see all the regions improving in Q3 and Q4 relative to Q2. But the main recovery is outside North America. You're absolutely right.
Jeff Kessler:
Okay.
Joe Heel:
Although, I think, in the second half, we have a substantial number of large deals that are North America centric, with North American customers having increased demand for the products that they have been buying from us previously. And so, I think, our overall deal mix will not shift that much, even though the recovery in particular on the run rate will be stronger outside of the U.S.
Jeff Kessler:
Great. Thank you very much. I appreciate it.
Operator:
This concludes our question-and-answer session. I would like to turn the conference back over to Mr. Gustafsson for any closing remarks.
Anders Gustafsson:
Yeah. Thank you. So, to wrap up, I would like to thank our employees, customers and partners who are working in the frontline during this challenging time. And we're also looking forward to welcoming the Reflexis team once we close the transaction. Stay safe everyone.
Operator:
The conference is now concluded. Thank you for attending today’s presentation. You may now disconnect.
Operator:
Good day, and welcome to the Q1 2020 Zebra Technologies Earnings Conference Call. All participants will be in a listen-only mode. [Operator Instructions] After today’s presentation, there will be an opportunity to ask questions. Please note, this event is being recorded. I would now like to turn the conference over to Mike Steele, Vice President, Investor Relations. Please go ahead.
Mike Steele:
Before we begin, I need to inform you that certain statements made on this call are forward-looking and subject to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. These statements are based on current expectations and assumptions and are subject to risks and uncertainties. Actual results could differ materially due to factors discussed in our filings with the Securities and Exchange Commission. During this call, we will make reference to non-GAAP financial measures as we describe our business performance. You can find reconciliations of our GAAP to non-GAAP results in today’s earnings press release and at the end of this slide presentation. This presentation will include prepared remarks from Anders Gustafsson, our Chief Executive Officer; and Olivier Leonetti, our Chief Financial Officer. Anders will begin with our first quarter results. Then Olivier will provide additional detail on the financials and discuss our outlook. Anders will conclude with opportunities to advance our Enterprise Asset Intelligence vision and trends we are seeing in our end markets. Following the prepared remarks, Joe Heel, our Senior Vice President of Global Sales, will join us as we take your questions. Also, throughout this presentation, unless otherwise indicated, our references to sales growth are year-over-year on a constant currency basis and exclude results from the recently acquired Cortexica, Temptime and Profitect businesses for the 12 months following each acquisition. This presentation is being simulcast on our website at investors.zebra.com and will be archived there for at least one year. Now, I’ll turn the call over to Anders.
Anders Gustafsson:
Thank you, Mike. Good morning, everyone, and thank you for joining us. First, I would like to say that our top priority at this time is to health and wellbeing of our employees, customers and partners. We are grateful to all of the frontline workers, especially those sacrificing their personal safety, so that all of us can continue to live and work safely through this challenging time. Those on our customers’ front lines are heroes serving in hospitals, grocery stores, delivery vehicles, warehouses and other parts of the central supply chains that help keep our lives as normal as possible. Many Zebra employees are also on the frontline supporting the build and repair of products and solutions that are essential to our customers, doing their jobs safely and efficiently. To all of those heroes, we say thank you. The financial results we published this morning reflect a challenging first quarter environment. We realized a net sales decline of 1%. Adjusted EBITDA margin of 19.1%, which contracted by 200 basis points and non-GAAP diluted earnings per share of $2.67, a 9% decrease from the prior year. We had a strong start to the year and January and February generally played out to our expectations; however, late in the quarter as COVID-19 evolved into a global pandemic. We experienced significant supply chain disruption including product manufacturing delays, restrictions on transportation of goods, and a temporary closure in late March of a key distribution center supplying the Americas. We took extraordinary steps to produce and supply our mission critical products to customers around the world. Our team was agile, pivoting our resources quickly to closely monitor the situation and take bold action. For example, we chartered plans to expedite product delivery from China to North America and Europe to meet customer commitments. Despite best efforts, we were unable to completely fulfill our order book in the quarter, resulting in a high backlog as we entered Q2. Production in China is now returning to normal and we have stabilized our global supply chain through mitigating actions. In addition to the supply chain challenges, we saw softer demand through the channel globally and China sales were very weak with COVID-19 exasperating trends that had already been soft due to trade tensions. However, in any environment, enterprises worldwide utilized our solutions to address the evolving needs of their customers. In this changing environment, our solutions have become even more necessary for our customers. I would like to highlight a few notable Q1 wins supporting critical used cases in omni-channel, e-commerce and healthcare. One of the world’s largest mass merchants purchased 40,000 of our ZQ6 series mobile printers to address a number of front of store use cases, including online store pickup, pharmacy fulfillment, and shelf tagging. Additionally, we deployed several thousand TC5 series mobile computers to a large e-commerce player in Asia. This follows our competitive takeaway win last year of their printing and scanning business. With COVID-19, this e-tailers demand is growing exponentially. They have been hiring staff and we are working with them on additional solutions. In healthcare, we supported the NHS Nightingale temporary hospital in the UK. We provided an installed solutions supporting the identification and flow of COVID-19 patients. Nurses at NHS have also been using our TC5 series healthcare mobile computers to arrange virtual visits between patients and their loved ones. As expected, transitory effects of tariffs and expedited shipping expenses weighed heavily on Q1 gross margin and EPS. We have taken decisive actions to mitigate this impact which drove operating expense leverage, despite lower sales volume. We continue to remain agile and take appropriate action as results are pressured due to these challenging macroenvironment. With that, I will now turn the call over to Olivier to review our Q1 financial results and discuss our outlook.
Olivier Leonetti:
Thank you, Anders. Let us walk through the P&L on Slide 6. Net sales declined 1.3% in the first quarter, less than 1% on an organic basis before the impacts of currencies and acquisition. The COVID-19 pandemic caused supply and demand impacts to our consolidated sales growth of approximately seven percentage points. Despite our sales decline, we believe that we generally are performed in the market globally. Our Enterprise Visibility & Mobility segment sales was most impacted by the COVID-19 disruption and sales decreased 2.9%. The largest supply chain impact was the temporary closure in North American distribution center that Anders referenced, which delayed shipments of mobile computers into the channel. Asset Intelligence & Tracking segment sales increased 3.2% with relative strength in printing and Zebra retail solutions. We saw a solid growth in managed and professional services across both segments of the business, primarily driven by solid attach rates on increased product sales over the last 12 months. Our Locations solutions business was lower due to a pause in project spending. Turning to our regions, in North America, sales were flat, declining mobile computing due to COVID-19 supply chain challenges was offset by growth in all other major categories. EMEA sales increased 7%, with relative strength in mobile computing, printing and services. We saw particular strength in Central Europe. Sales in our Asia Pacific region declined 21%, driven by COVID-19 impacts on top of continued softness in China due to trade tensions. China was down 35%, driving most of the original sales decline. Latin America sales declined 11% led by lower mobile computing sales, largely impacted by supply chain disruption. Adjusted gross margin contracted 200 basis point to 45.2%, driven primarily by List 4 tariffs and expedited freight as well as unfavorable large order mix. Adjusted operating expenses declined $5 million from the prior year period and improved 10 basis points as a percentage of sales. This improvement was primarily due to prudent cost management and lower incentive compensation, partially offset by the inclusion of expenses from recently acquired businesses. First quarter adjusted EBITDA margin was 19.1%, a 200 basis point decrease from the prior period driven entirely by lower gross margin. We drove non-GAAP earnings per diluted share of $2.67, a 9% year-over-year decrease inclusive of $0.17 negative impact from the transitory effects of tariffs and expedited freight expense. Turning now to the balance sheet and cash flow highlights on Slide 7. We generated $95 million of free cash flow in Q1. This was higher than the prior period, primarily due to lower use of working capital. We repurchased $200 million of shares in Q1, leaving $753 million of remaining capacity under the authorization. From a debt leverage perspective, we ended the quarter at the modest 1.5 times net debt-to-adjusted EBITDA ratio. Turning to Slide 8. We are well equipped to navigate the unprecedented global environment that we are facing. As I just mentioned, our balance sheet is in excellent shape with low debt levels and $740 million of capacity under our revolver. We deliver mission-critical solutions, increasingly diverse end-markets. Our capital-light business model has a highly variable cost structure due to all outsourcing of product manufacturing and driving the vast majority of our sales volume to third party distribution. We also have a strong free cash flow profile with a flexible cost structure and capital expenditures typically less than 1.5% of sales. We also have a track record of preserving profitability and cash flow in challenging times. We use a playbook to take appropriate actions in various scenarios, preserving capacity for investments in the business that improve our competitive position. Let us turn to our outlook. Given the low visibility due to COVID-19, we are withdrawing our outlook for full year net sales, adjusted EBITDA margin and free cash flow. We now expect these three metrics to be lower than last year, which would we address to cost actions we announced our profitability and cash flow. Q2 and Q3 expected to be particularly challenging quarters based on macroeconomic forecast, independent market research and feedback from our partners and customers. In this freed environment, we have done extensive scenario planning and identified many operational and financial levers that we can pull. It is imperative that we stick to our principles of acting swiftly to preserve profitability while doing no harm to the business to reinforcement of our culture. This enabled us to prioritize strategic investments, so that we are much stronger than the competition as the market rebounds. As Anders mentioned, we entered the second quarter with a strong backlog driven by temporary supply chain disruptions from the pandemic. As the virus has spread, end market weakness is affecting all of our major geographies across the globe. The impact is more pronounced in our run rate business through the channel as third party distributors are calibrating inventory levels. Given these pressures and elevated uncertainty, we expect net sales to decline in Q2 between 11% and 17%. These outlook assumes an approximately 50 basis point positive impact from recent acquisitions and an approximately one percentage point negative impact from foreign currency changes. We believe Q2 adjusted EBITDA margin would be between 18% and 19%, which assumes lower operating expenses and the lower gross margin reflecting a $5 million impact from List 4 tariffs and approximately $9 million of cost to mitigate supply chain disruption from COVID-19. Collectively, these transitory items, I expect it to impact margin by approximately 150 basis points and EPS by $0.22. Non-GAAP diluted EPS is expected to be in the range of $2.10 to $2.50. Please reference other 2020 modeling assumptions on Slide 9. On Slide 10, we provide an update on the anticipated impacts to Zebra from the Section 301 tariffs on products imported to the U.S. We are generally on track to diversify our global sourcing footprint by mid-2020, despite some modest delays due to COVID-19, particularly in our Malaysian facility. In Vietnam, we have been ramping our expectations. This initiative is expected to mitigate our geographic concentration risk. It also adds the immediate benefit of substantially mitigating List 4 tariffs that became effective last September, impacting our mobile computers and printers. We continue to work with our contract manufacturing partners to replicate production lines in order to move most of our U.S. volumes to broader Asia. These actions are currently expected to result in approximately $20 million of onetime pretax charges in the first half of 2020, plus approximately $10 million of capital expenditures. In the first quarter, tariffs negatively impacted gross profit by $7 million. We expect this impact to decline to $5 million in Q2 as we launch alternate sources of supply outside of China. With that, I will turn the call back to Anders to discuss our Enterprise Asset Intelligence vision and market trends.
Anders Gustafsson:
Thank you, Olivier. Slide 12 highlights how we are enhancing the value proposition for our customers. Our solutions are even more critical today than ever as we give the frontline and edge by empowering them with technology to do their job most effectively. Industry-leading companies trust Zebra to equip their workers and facilities with the solutions that bring their mission-critical operations to the next level. We are uniquely positioned to address this challenge because we have a deep understanding of workflows and unmatched access to frontline operational data from our vast installed base. We can address big global problems such as ensuring food safety across the supply chain or a broad range of more localized issues like increasing bed turns in the hospital, modernizing distribution centers to satisfy e-commerce demands or ensuring that retail associates and store inventory are optimized to maintain product availability. We have been bringing our Enterprise Asset Intelligence vision to life for our customers. We are doing this by enabling them to identify their assets through barcode, RFID and computer vision. Locate their assets with our vertical-specific solutions and understand their condition, such as temperature, trailer capacity and device security, so that their frontline workers can take the best next action in real-time. Methods for sensing, analyzing and acting on operational data from the frontline of business have undergone massive transformation in past years as the on-demand economy has taken hold. Inefficient manual processes have evolved into workflows that are augmented and enriched by purpose-built technologies, including hardware, software and intelligent edge solutions that bring it all together. Businesses are now demanding information about what is happening at the edge of their operations so that they can run their entire operation smoother, safer and smarter. They generate large volumes of data and are uncertain how to take all those disparate points of information and effectively put it to work in near real-time. We have been investing in software solutions and services that help our customers leverage real-time data to better orchestrate their workflows and gain a performance advantage. Investments in advancing our capabilities in this area remain a top priority. On Slide 13, we highlight the primary vertical markets that we serve. Exciting longer-term growth remain and new ones are evolving as customers in these markets are pressured to improve their technological capabilities in an increasingly on demand economy. That said, we are seeing mixed trends in this challenging environment, depending on the subsector. Many of our customers are deemed essential businesses, while various others may be temporarily closed for business. In health care, the pandemic dramatically increases the need for additional acute care capacity, which is the primary area that we serve. Our suite of purpose-built health care solutions are enabling pop-up hospitals, drive-through testing facilities and labs to scale quickly and provide safe and efficient care. Other parts of health care have seen a slowdown as government mandates in many locations have paused noncritical care and elective procedures until further notice. Approximately 2/3 of our business in retail is the mass merchants, grocers and e-tailers who are serving essential customer needs. Many retailers rely on our technology to execute their omnichannel fulfillment effectively. E-commerce and Buy Online Pick Up In Store transactions have increased as more consumers navigate purchasing from their homes. However, social distancing and stay-at-home orders are further impacting department stores and certain apparel retailers who are heavily reliant on in-store purchases. In the transportation and logistics space, increased online purchasing from households is driving incremental parcel volume and delivery, which drives increased demand for our solutions. Conversely, government-mandated restrictions are severely pressuring passenger airlines, rental car providers and certain segments of the distribution industry. The manufacturing sector has been challenged with global trade tensions and is facing additional challenges today as stay-at-home orders have deemed many discrete manufacturers, such as auto, aviation and specialty goods, nonessential. That said, some of these customers have been created with their idle operations by producing medical equipment like ventilators, utilizing our solutions. Many segments within process manufacturing, such as food and pharmaceutical companies, remain essential and are less impacted. In closing, we are confident that our business fundamentals and strategy are sound and that this crisis will not last. By focusing on serving our customers’ needs and continued investment in innovation, we expect to extend our market leadership position as the market rebounds. Now I’ll hand the call back over to Mike.
Mike Steele:
Thanks, Anders. We will now open the call for Q&A. We ask that you limit yourself to one question and a follow-up, so that we can get to as many of you as possible.
Operator:
Thank you. We will now begin the question-and-answer session. [Operator Instructions] And today’s first question comes from Andrew Buscaglia with Berenberg. Please go ahead.
Andrew Buscaglia:
Hey, guys. Thanks for taking my question. I wanted to touch on your Q2 sales guide. You had a good backlog into the quarter, and it seemed as though you Asia – your North America sales seemed to be okay this quarter. So I’m wondering, is this just a function of your backlog? And beyond that, is there a concern you just haven’t quite seen the effect of this hit other regions outside of Asia?
Anders Gustafsson:
Andrew, good morning. We have today a lower visibility of the business due to the impact of COVID-19. And we are basically pegged as a business to the economy. And a lot of what we see in Q2 is a question mark on the length of the stay at home and also the impact of the various stimulus packages, either current or to come. And if you study the company over the recent past, we have an history of rebounding quickly when the economy restarts. Now when it comes to Q2, specifically, what we see today is obviously the impact only due to COVID, we believe we are in a strong competitive position. We believe that, for example, in Q1, we have gained shares. We had a strong backlog entering the quarter. And we see today from a top line standpoint mainly an impact being more pronounced on run rate, which is part of the business going through distribution. And we have seen our distributors, partners adjusting the level inventory. So this is what we see today going on. But we believe we have a strong value proposition, which works well in good and bad times, and we’re going to be ready to manage this downturn, Andrew.
Andrew Buscaglia:
Okay. And then your guidance for EBITDA margin. I think it was a bit ahead of where some people were expecting. Directionally, is this a function of your gross margins being up sequentially? What’s really – what’s behind that margin guidance? That’s – sort of ballpark.
Anders Gustafsson:
So if you look at – of course, so if you look at EBITDA, at the midpoint, the EBITDA margin will decline year-on-year by about 270 basis points, so 270 basis points. 1.5%, so 150 basis points is due to one-off items, either associated with tariffs or associated with the management of the pandemic, mainly impacting our freight expense. And then the balance is a point of margin being lost due to run rate mix. So if you look at today, if we disaggregate the revenue between bid and run rate, run rate margin is much higher than bids, and we have seen the run rate of revenue declining. However, the margin profile for run rate and bid have been increasing sequentially now for a few quarters. So what you see at play in the profitability is a margin impact and largely – large proportion of the margin impact being due to tariff and C19. From an OpEx standpoint, we believe we’re going to be able to retain the OpEx as a proportion of revenue constant or relative to last year.
Andrew Buscaglia:
Okay. Got it. Thank you.
Operator:
And our next question today comes from Paul Coster at JPMorgan. Please go ahead.
Paul Coster:
Yes, thanks for taking my question. I’ve got two. The first one is, can you give us your latest thoughts on the USPS projects? And I know as we throw the second question in now and that is, it sounds like you expect the channel to destock. Is that a 2Q phenomenon in the guidance? Or do you think it will take more than one quarter for them to do that? And can you quantify that in any way?
Anders Gustafsson:
Yes. Good morning, Paul. I will take both of these ones. First, on USPS. USPS contract continues as per our expectations. As we’ve talked about before, this is a multiyear contract. We certainly feel very proud of it, biggest in our history. I think highlights the strength of our value proposition and the strength of our relationships. Our teams – our respective teams, the Zebra team and the USPS team, they continue to work very closely together. Both sides are very engaged. So there’s no expectations or signs from our side that this will be pushed out in any way. As we said in our last quarter call, we do expect to begin ramping up in Q2, or ramping deliveries in Q2. And we do assume or expect that the majority of all the orders will be deployed by the end of 2021 as the backend is kind of gated by – when the U.S. carriers stop 3G service. And at that point, USPS will need to have moved off to new devices. We have received new orders beyond the current orders, so some new use cases, but within same framework for an additional 30,000 units. So, the business with USPS for us continues to be good. And we certainly look forward to starting to deploy in earnest. And then the other one on destocking the channel, at the moment I would say on a global basis, our distribution partners who are the ones who hold inventory are holding a normal days on hand inventory. We don’t see it being high or low, particularly, it’s going to be within the band considered to be normal. What we tend to see early in the downturn is that when sales out goes down, from a disti perspective, they adjust their days on hand, which means they don’t have to buy as much in the short term. And then that tends to be more of a one quarter type of activity. So here we are assuming that there will be a reduction in the run rate for our distis and partners, which will cause some level of lesser inventory or maintain – you have maintain the same level of days on hand inventory. Thank you.
Operator:
And our next question comes from Keith Housum with Northcoast Research. Please go ahead.
Keith Housum:
Good morning guys. Anders you are one of the few guys that’s been around since the great recession back in 2008, 2009. Can you give me some of your thoughts in terms of how, I guess, your customers are responding now? And is there that same level of fear now that you had back then? I think we understand how your business has changed. But what was your interpretation of how the customers are reacting?
Anders Gustafsson:
I think the – obviously, there’s a very different drivers for this crisis versus the 2009 crisis. So I’d say our customers today are probably not as – well, back up and say, it very much now depends on which kind of vertical or sub segment of the business you are in. I think in 2009 every customer has concerns about liquidity, and so forth. Here we have a bit of a have and have not. So if you’re a mass merchant, a grocer, e-tailer, or in healthcare, some of the delivery businesses, you are doing very well. They are super, super busy. And if you are more of a brick-and-mortar retailer selling apparel, you might be having shut down all your stores. I think from a customer behavior perspective, I’d say when the orders around work-from-home started to be enacted it probably took two, three weeks for our customers to kind of scramble and get themselves organized to adapt to the new kind of working environments. They were very focused on just making sure their operations were – continue to run. But in the last – the last month I’d say they started to come back and start engaging with us on both current and more future oriented projects. And we are trying to be – make sure we make good use of video conferencing to continue to engage and have the sessions with our customers. And I don’t perceive that our customers overall or maybe as concerned with how long, or how are they going to come out of this recession. Maybe it feels like they have a bit more confidence.
Keith Housum:
Got it, thank you. And then, I think, I heard some of this in your script, but can you clarify again, like what percentage of your business do you think has done to essential customers?
Anders Gustafsson:
We didn’t talk about it from the entire business, but if you look at retail specifically, which is our largest vertical, two thirds of our business there goes to mass merchants, grocers and e-tailers. And those are all deemed essential. Yes, we’ve seen some interesting trends there that as people are adjusted to buying from home, not necessarily visiting the store as much. So Buy Online Pick Up In Store has become much more popular. Grocery volumes have gone up materially, but Buy Online Pick Up In Store has gone up exponentially. And I think that’s a consumer behavior that is unlikely to work back to what it was. I think consumers have now learned a new way of shopping that they like. Then if you move, look to healthcare there we have, I would say, the majority of our business is tied to essential activities, acute care, specifically. And we have been part of pop-up hospitals, drive-through test facilities and just scaling existing the care facilities to be able to take care of the number of Covid-19 patients that come in. But obviously there’s parts of healthcare that has been deemed non-essential, but that’s a smaller part of our business that do elective care and so forth. Within transportation logistics, that’s a – I can’t really have – I don’t have a good percentage number, but a good part of that business is obviously also a part of the essential economy, making sure that the essential supply chains work all the way from pharmaceuticals, to food, to e-commerce. I’d say here for us the last mile of delivery so many more deliveries to households today and the last mile delivery drivers tend to have our type of devices. And so that’s been helpful. But on the other hand, we see other transportation logistics businesses like aviation, auto, rental car companies and so forth that are under a lot of pressure. And lastly, manufacturing, there, I’d say a lot of the discrete manufacturers, such as auto, aviation and specialty goods, nonessential. They make up less than 5% of our total revenues. While most, I would say, process manufacturing companies like food and pharma are deemed essential for us.
Joe Heel:
An additional point, Keith, as well, which we think is important, we think that the current situation would actually accelerate the secular trends we are serving. E-commerce, tracking, digitization of workflow, we believe that those trends are going to be even more important going forward.
Anders Gustafsson:
Yes, I think, to that point we see that our solutions have become more necessary for our customers as we really do empower the frontline workers across all the end markets. So, these are the people who cannot perform their duties from home. They have to be in hospital, a grocery store or a delivery truck. So I think the crisis is helping to accelerate trends around digitization, automation across the industries.
Operator:
And our next question today comes from Jim Ricchiuti with Needham & Company. Please go ahead.
Jim Ricchiuti:
Hi thank you. Good morning. I had a question on – Anders, maybe I just wanted to go back to your comment about the haves and have nots, and that Slide 13 where you talk about some of the essential parts of the business in terms of vertical channels. Is it fair to say that the essential components, whether it’s retail, e-commerce, healthcare, that that’s been – you are anticipating that as a net benefit in the first half of the year? Or put it another way, would you expect that that potentially if we’ve seen increasing investments in those areas that falls off in the second half in addition to the recessionary pressures that you are seeing in the traditional markets? I’m just trying to get a sense as – I think you can’t give guidance for the full year, but I’m just trying to get some feel for how that essential business might change from Q2 to Q3. I think you alluded to Q3, Olivier, being a particularly challenging quarter.
Olivier Leonetti:
Yes. So we’re going to stop short of trying to give real color or guidance on the full year here. But I would say for us we do – our expectations is that this is a not a long-term change in how we operate and the world operates, but more of a several quarter activity. So we certainly expect it to impact Q2 and Q3. And then depending on how quickly the world rebounds we will follow. I’d say for us one of the benefits we have is that we have a very robust business, a very diversified business across product lines, vertical markets and geographies. And our value propositions tend to work in good times and bad times, right. Good times, our customers are expanding, they are investing in the business and they use our equipment to help them do that. In tougher times, they tend to trade OpEx for CapEx. So they try to use us to get more efficiencies. Say, right now at the eye of the hurricane here, we are seeing, obviously, the – many of the essential businesses are being very busy this year than they had been before. I think how they are behaving today is that they are generally very focused on just making sure they can scale up their operations and, scale up the use of technology, but not necessarily having the bandwidth to think very creatively about how to leverage new solutions. I think that will come when the world settles down a little bit more. Customers that are not operating today, say, people who have had to shut down their operations, we are talking to them, still to make sure that we stay engaged and figure out how can we help them drive more of the digitization and automation of their businesses as they come back. So we feel that we are – we want to engage with all the customers that we have. But the – obviously, the ones that are essential are much more active in both running their businesses and in looking to figure out how to scale them.
Joe Heel:
Let me add something it is Joe Heel speaking. The concept Jim, that you mentioned about the haves and the have nots that Anders described earlier, also applies to a certain extent within the central customers. So, for example, in healthcare customers, you have of course COVID-related activity which is at the moment receiving a lot of attention, and funding, and therefore also activity from us. But you also have elective procedures which are being put off and corresponding investments that hospitals are making are being postponed. Within retailers, you see a lot of things around Buy Online Pick Up In Store, but for example, automation activities like we showcased with robot solution that we introduced earlier, those are being paused. Now the good news is that we’re not yet seeing a drop off in confidence among those customers. The customers are still engaging with us remotely on those longer term solutions. And so we expect that that have not part will continue even in those essential sectors in the future.
Operator:
And our next question today comes from Meta Marshall with Morgan Stanley. Please go ahead.
Erik Lapinski:
Hi, this is Eric on for Meta. Thanks for taking our question. Maybe just staying on the question of kind of conversations with customers, it sounds like for the most part you’ve seen maybe a pushing off of projects. But can you help us, I guess, contextualize, like how much could the reason potential just scaling down of maybe the size of some orders? Or have you seen any potential cancellations from may be customers most impacted?
Anders Gustafsson:
So today we’ve only seen a limited number of push outs. We have not seen any cancellations or any scaling down of orders, as you put it. I think – and the customers that have pushed out tends to be the ones that are not operating today at all.
Erik Lapinski:
Got it. That’s helpful. And then maybe just changing gears a bit. On share repurchases, understanding you kind of capitalize on the lower share price in the quarter. Like how should we think about the pace moving forward? Would you continue to be opportunistic? Or should we kind of expect may be more focused on cash flow preservation just looking at the uptick there?
Olivier Leonetti:
So we feel strong about the cash flow generation of the company as we said, as I said, we believe we can protect the majority of the free cash flow of the company, even during this downturn. Now the priority for cash allocation is going to be to invest in the business either organically or inorganically. We bought $200 million worth of shares, so it’s about 2% of our shares outstanding. So at this stage, we are going to be mainly investing in the business and buyback would not be a priority. Now it’s not going to be totally off the table, but not a priority.
Operator:
And our next question today comes from Richard Eastman at Robert W. Baird. Please go ahead.
Richard Eastman:
Yes, good morning and thank you. Could you perhaps – Olivier could you perhaps just expand a little bit on the supply chain issues that you had in the quarter? And maybe just speak to this Malaysian facility, which I’m assuming was a subcontractor facility had some closure and some downtime. Is it up? And do you – could you just kind of give us a sense of how much revenue that may have impacted the first quarter?
Anders Gustafsson:
I think I’ll start with this and then Olivier can help fill out some details. So if you go back until our Q4 call, we highlighted that COVID-19 would have an impact on our supply chain, but it was on the supply side of things. Since then the China has largely returned to normal. It took a little longer than expected, I would say. And there was dependent partly on where our contract manufacturing partners were located. So they had to return workers through a two-week quarantine periods, and so forth. But by the end of the quarter, our Chinese contract manufacturing partners were all working at over 90% capacity. So I think they became back a little bit slower, but it came back. We also then in the quarter tried to ramp up both our Vietnam and Malaysia facilities. And timing was a little more challenged as we were supposed to do that the Monday after the lunar New Year. And obviously no Chinese people were allowed to travel there to help set it up and to teach people. But we were, I think, quite agile and creative. So we set up video facilities so that we have people in China sitting and watching via video, what people in Vietnam and Malaysia were doing, to teach them as well as we could. And Vietnam facility has come up very nicely. It manufactured the same number of printers that we had expected, while the Malaysia facility started off a little slow, but then it got shutdown based on the Marshall Law that Malaysia implemented. But we’re using the same techniques to get that facility up and running. The impact on Q1, I think, was very modest from that perspective. We’ve diverted and try to make get as much out of China as we could. It had similar impact on tariffs as we now have to manufacture everything in China, or the vast majority of our products in China instead. And going forward, we expect that supply chain issues are going to be largely behind us. And what you see reflected in our guide for Q2 is many, some demand precious.
Joe Heel:
Yes, actually I think call out to our supply chain is in order. They’ve done an excellent job of being agile and working in a very dynamic situation to make sure that the – all these issues had minimal impact on Q1 and Q2.
Richard Eastman:
And then just as a follow-up question, are there any receivables or credit issues that you are watching within – the virus don’t hold a lot of inventory, but are there any credit issues so we – that you are watching carefully?
Joe Heel:
So we are spending a lot of time on working capital, obviously DSO, most particularly. So far, the answer is no. And the way – again, we feel strong about our balance sheet, we feel strong about our free cash flow and we feel strong about our working capital. And we want to use, in selected cases, the strength of our balance sheet to increase the competitive position of the company. So from a credit standpoint so far no particular issues, and we want to help our partners to navigate through this difficult time using our balance sheet.
Olivier Leonetti:
And one more thing maybe just to add some color on this. One thing that, I think, benefits us here is that our partners, their business is to resell our products. So if they are cut off from supply of our products, if they can’t get access to our products, their business goes away. So there is a strong incentive from our partners to pay us to make sure that they can stay current and continue to do business.
Operator:
Our next question today comes from Brian Drab with William Blair. Please go ahead.
Brian Drab:
Hi, good morning. Thanks for taking my questions. I was wondering first if there’s any way that you could help us make, trying to quantify the backlog that you’re entering the second quarter with and maybe compare that to a typical quarter. Do you typically enter a quarter with, say, two or three weeks of backlog? And you have doubled that. Can you talk in some terms like that to give us a stance?
Olivier Leonetti:
So the size of the backlog entering the quarter was not out of the ordinary. And this size was slightly higher due to some of the dispatch center issues we mentioned. So we had to shut down for about a day at the end of the quarter, one of our dispatch center and that was about $20 million below. So that would be part also of the opening backlog. Nothing out of the ordinary.
Anders Gustafsson:
Yes, you can think of it as, the business continued to do well through the first quarter. So order flow was normal. And the one additional thing was that the $20 million that we couldn’t ship out of the North America or the Americas distribution center that flipped into Q2.
Brian Drab:
Okay, that seems smaller than I would have thought. So that’s on, I mean like 2% of revenue so that’s enough for you to call that out. There is no other source of additional backlog entering 2Q?
Anders Gustafsson:
Nothing of significance out of the ordinary.
Brian Drab:
Okay. And then I was just curious, it was – why did that facility, if you can talk about this, why did that distribution center have to shut down? Was that a state-driven decision or was there an illness there? And do you think that this is potentially a risk in the going forward with other distribution centers and facilities? Thanks.
Anders Gustafsson:
So this was an outsourced facility, and there was a case of COVID-19. So they shut down for 36 hours and came back and ran a little slower. But even before then, we had started to take some pretty dramatic, drastic actions in making sure that we had team A, B, C, and so forth that we had put out more spacing between people taking a lot of actions to make sure that if anybody worked to get infected, it would impact as only a small team and not the entire facility. So if something like that were to happen again, I would expect it to have much less impact than it had in the first quarter. Another one, which is of size also, the quarter was very backend loaded for obvious reasons, right. The supply chain started slowly at the start and ended up strong. So we had to ship a lot in the last few days of the quarter, and a day of shipment was worth much more than ever before. But we are confident that today largely the risk from a distribution center standpoint is going to be mitigated going forward. We have very good plans to mitigate those risks now.
Operator:
And our final question today comes from Jeff Kessler with Imperial Capital. Please go ahead.
Jeff Kessler:
Thank you. You have mentioned briefly the three acquisitions that you’ve made that were not part of the original discussion. Could you just update us on whether or not investment in them is going forward? And if so, what role have they played or could they play later on in the year and into 2021?
Olivier Leonetti:
So I assume you talked about Temptime, Profitect and Cortexica.
Jeff Kessler:
Yes.
Olivier Leonetti:
Yes. So I’d say all three are performing well. Temptime was the first one we made in the beginning of the 2019. They designed and manufactured visual time-temperature monitoring solutions. It goes on – a lot of them goes on vials of vaccines in the developing world. Obviously, great – it’s very topical today, although we don’t have a vaccine yet for COVID-19.
Jeff Kessler:
Kind of why I’m asking the question.
Olivier Leonetti:
Yes. So we are obviously in contact with WHO and others to make sure that when that happens that we can offer our solutions to ensure that the transportation of that vaccine can be temperature controlled and quality controlled. Profitect was the second acquisition we did in June of last year. They do the prescriptive analytics taking lots of different data inputs from a variety of sources, primarily in retail, and using machine learning, AI to detect anomalies. And I’d say that’s even more critical today as retailers are trying to figure out what they have on the stores, what errors they have and how to quickly be able to assess and rectify that with – and being less dependent on having a physical presence in the store to be able to do this. And lastly, Cortexica, which was the computer vision company we acquired at the end of last year, this is a smaller business, mostly focused – our intent with that is to really leverage the competency of that team less so the kind of the product or the revenue stream. So they are very – been very active in engaging with building out our computer vision capabilities around our EMA robot, particularly, but also solutions. And they’ve been a great addition to our team, they have great skill sets.
Jeff Kessler:
Okay. Thank you. My follow-up is will be quick. It has to do with your partner program. You mentioned that some of your partners are essentially, if you don’t provide them product they have nothing to sell. The question is about have you made any tweaks in that program during this period of time as you’ve seen ebbs and flows in – ebbs and flows in your supply chain and going into through the channel that increases for some folks and have been decreasing for others? And what have you been doing with your partner program too, if you want to call it, to make it more efficient for both them and you?
Anders Gustafsson:
Yes, I think this is an excellent question for Joe Heel.
Joe Heel:
So in our partner program, we’ve had a lot of requests from partners that we help them both technically with training, but also financially and with the program terms, in particular, like many of the programs, we have some elements in the program that are – or you can think of it like a frequent flyer program, where you have to reach certain levels. And we have already announced that we are adjusting those program terms, we’re essentially extending it for an additional year. We are also adjusting some of the thresholds that partners need to reach in order to earn their rebates. These are the typical things that you would do in response to a changing business environment when the partners can earn their targets. And I think so far it’s been quite well received because it means that the partners will be able to operate their businesses at the different levels and still achieve their targets.
Operator:
Ladies and gentlemen, this concludes the question-and-answer session. I’d like to turn the conference back over to Mr. Gustafsson for any final remarks.
Anders Gustafsson:
Thank you. Yes. I would like to thank our employees, customers and partners who are working the frontline. We remain committed to supporting you through this challenging time. Be safe, everyone.
Operator:
Thank you. This concludes today’s conference call. You may now disconnect your lines. And have a wonderful day.
Operator:
Good day and welcome to the Q4 and Full Year 2019 Zebra Technologies Earnings Conference Call. All participants will be in listen-only mode. [Operator Instructions] After today's presentation, there will be an opportunity to ask questions. Please note this event is being recorded.I would now like to turn the conference over to Mike Steele, Vice President, Investor Relations. Please go ahead.
Michael Steele:
Good morning and thank you for joining us today. Before we begin, I need to inform you that certain statements made on this call are forward-looking and subject to the Safe Harbor provisions of the Private Securities Litigation Reform Act of 1995. These statements are based on current expectations and assumptions and are subject to risks and uncertainties. Actual results could differ materially due to factors discussed in our filings with the Securities and Exchange Commission.During this call, we will make reference to non-GAAP financial measures as we describe our business performance. You can find reconciliations of our GAAP to non-GAAP results in today's earnings press release and at the end of this slide presentation. This presentation will include prepared remarks from Anders Gustafsson, our Chief Executive Officer and Olivier Leonetti, our Chief Financial Officer. Anders will begin by discussing our fourth quarter and full year highlights. Then Olivier will provide additional detail on the financials and discuss our 2020 outlook. Anders will conclude with recent progress made on advancing our Enterprise Asset Intelligence vision. Following the prepared remarks, Joe Heel, our Senior Vice President of Global Sales will join us as we take your questions. Also throughout this presentation, unless otherwise indicated, our references to sales growth are year-over-year on a constant currency basis and exclude results from the recently acquired Cortexica, Temptime, and Profitect businesses for the 12 months following each acquisition. This presentation is being simulcast on our website at investors.zebra.com and will be archived there for at least one year.Now, I'll turn the call over to Anders.
Anders Gustafsson:
Thank you, Mike. Good morning everyone and thank you for joining us. Our team drove profitable growth in the fourth quarter. As you can see on Slide 4, we reported net sales growth of 4.6%, adjusted EBITDA margin of 21.4%, which expanded by 30 basis points, and non-GAAP diluted earnings per share of $3.56, a 15% increase from the prior year. We posted a record level of EPS, although it was at the lower end of our guidance range due to tariff expenses at the high end of our expectations and prioritizing a higher mix of large mobile computing year-end budget orders, each of which impacted gross margin.Our diversified business is enabling us to post solid growth despite an uneven global macro economy. The continued soft environment in China was more than offset by growth in our North America and EMEA regions. We grew all our major verticals led by healthcare, retail and transportation and logistics. We drove double-digit growth in our enterprise mobile computing portfolio which capped another exceptional year. Our customers utilize our mobile computing solutions for new use cases on the Android platform as we benefit from our leadership in the transition from the sun-setting Windows operating system.We also continued to drive higher service attach rates on our product sales, which bodes well for future quarters. RFID was another bright spot in the quarter, growing strong double digits. Lower operating expenses enabled us to expand EBITDA margin, despite transitory tariff expenses that weighed on gross margin. By mid-year, we will have a more diversified sourcing footprint, which will enable greater operational flexibility and mitigate the tariffs.In Q4, we acquired Cortexica Vision Systems to accelerate our computer vision capabilities, which I will discuss later on the call. For the full year, Zebra delivered solid results with 5.5% sales growth, 90 basis points of adjusted EBITDA margin expansion, 18% non-GAAP EPS growth and $624 million of free cash flow. We continue to build upon our industry-leading offerings by investing in innovative technologies that elevate our role in enabling the intelligent enterprise. We are entering 2020 with a solid order backlog and we are optimistic that we can drive another record year of performance.With that, I will now turn the call over to Olivier to review our Q4 financial results and discuss our 2020 outlook.
Olivier Leonetti:
Thank you, Anders. Let us start with the P&L. As you can see on Slide 6, net sales grew 4.8% in the fourth quarter, which translated to 4.6% on an organic basis before the impacts of currencies and acquisitions. We saw growth in each of our reporting segments. Enterprise Visibility and Mobility segment sales increased 6.3%, led by growth in mobile computing and support services. Asset Intelligence and Tracking segment sales increased 1.2% with relative strength in Services and Zebra Retail Solutions.Turning to our regions; in North America, sales grew 8%, primarily driven by strength in mobile computing, services, and RFID. We saw broad-based strength across our primary vertical markets. EMEA sales increased 4% with relative strength in mobile computing and services. Eastern and Southern Europe were bright spots in the quarter. Sales in our Asia-Pacific region declined 8%, primarily due to continued macro softness in China due to trade tensions. Latin America sales were flat. Adjusted gross profit increased nearly 1% from the prior year period. Adjusted gross margin contracted 190 basis points to 45.8%, primarily driven by a nearly full percentage point net impact from List 4 tariffs and an unfavorable sales mix of large year-end budget orders. We view this Q4 rate as exceptional and not a new normal. Adjusted operating expenses declined $12 million from the prior year period and improved 230 basis points as a percentage of sales. This improvement was primarily due to reduced project spend and lower incentive compensation expense, partially offset by the inclusion of expenses from recently acquired businesses. We will continue to drive a balanced approach of driving operating leverage while making prudent investments in growth initiatives.Fourth quarter 2019 adjusted EBITDA margin was 21.4%, a 30 basis point increase from the prior-year period, including the temporary one point negative impact from tariffs. We drove non-GAAP earnings per diluted share of $3.56, a 15% year-over-year increase, which includes the $0.16 negative impact from List 4 tariffs.Turning now to the balance sheet and cash flow highlights on Slide 7. We generated $624 million of free cash flow for the full year 2019. This was lower than the prior year period, as expected, primarily due to the timing of working capital items. We paid down $312 million of debt in 2019 after the funding of acquisitions and venture investments. We ended the year with 1.3 times net debt to adjusted EBITDA ratio, which is the lowest level since the acquisition of the Enterprise business more than five years ago. We repurchased $47 million of shares in 2019. Our strong balance sheet and cash flow profile provide us ample flexibility to invest strategically and return excess capital to shareholders.On Slide 8, we provide an update on the anticipated impacts to Zebra from the Section 301 tariffs on products imported to the U.S. We are on track to diversify our global sourcing footprint, which will mitigate List 4 tariffs that became effective in September, impacting our mobile computers and printers. We continue to work with our contract manufacturing partners to replicate lines in order to move most of the U.S. volumes to broader Asia. These actions are expected to result in up to an additional $25 million of one-time pre-tax charges through mid-2020 plus $10 million to $15 million of capital expenditures. With these supply chain actions, we expect to substantially mitigate tariffs by mid-2020.In the first quarter, we expect these tariffs to negatively impact gross margin by approximately $10 million and decline to $5 million in Q2 as we launch alternate sources of supply outside of China.Let us turn to our outlook on Slide 9. We entered 2020 with a higher-than-expected order backlog and solid pipeline of opportunities. Our contract manufacturers and all the areas of our supply chain in China have experienced delays as workers returned from the new year later than usual due to the coronavirus outbreak. Our outlook incorporates our best view of the coronavirus impact. We expect net sales growth in Q1 to be between 4% and 7%. This outlook assumes an approximately one percentage point positive impact from recent acquisitions and then approximately 1 percentage point negative impact from foreign currency changes.We believe Q1 adjusted EBITDA margin would be approximately 20%, which assumes improved operating expense leverage and a lower gross margin attributable to a $10 million impact from List 4 tariffs and approximately $4 million of additional freight cost due to the supply chain delays from coronavirus. Non-GAAP diluted EPS is expected to be in the range of $2.90 to $3.10. The estimated negative impact from tariffs and additional freight cost is approximately $0.22. We assume a negligible impact from share repurchase. That said, we will continue to be opportunistic with our share buyback program. Also, we estimate that we could have an additional $0 million to $50 million impact to sales related to the coronavirus outbreak if the situation becomes meaningfully different than expectations.We expect full-year 2020 net sales growth to be between 4% and 6%, which assumes an approximately 30 basis point positive impact from recent acquisitions and an approximately 1 percentage point negative impact from foreign currency changes. Full year adjusted EBITDA margin is expected to be slightly higher than 22%, an improvement from 2019 as we work to drive gross margin expansion and operating leverage. We do not believe that the coronavirus outbreak, as we understand its potential impact today, will have an material impact on our full-year outlook. We believe the risk to be mainly in timing of order fulfillment in near-term.We expect that full year 2020 free cash flow will exceed $700 million, a substantial increase from 2019. You can see other full-year 2020 modeling assumptions on Slide 9.With that I will turn the call back to Anders to discuss the progress we are making on our Enterprise Asset Intelligence vision.
Anders Gustafsson:
Thank you, Olivier. We are optimistic about our business as we enter 2020 and we believe we can continue to successfully navigate an uneven global macroeconomic environment. Now turning to Slide 11. We collaborate closely with customers to transform their workflows, so that they can achieve their strategic goals. The value proposition we bring to the market has translated to sales growth in each of our primary verticals for Q4 and the full year. In healthcare, our fastest growing vertical, we are addressing a broad set of challenges that hospital systems are facing across their operations. These challenges range from bedside care to the management of medical supplies and equipment throughout their supply chain. As an example, we have been rolling out mobile computing solutions to the National Health System in the U.K., enabling digitization at the bedside to treat patients, which improves the level of safety and generates real-time and actionable data to optimize the entire supply chain.For manufacturers, Zebra addresses their needs across their business. These include planned floor productivity enabling the smart warehouse and optimizing field operations. Our solutions are resonating with customers because we can demonstrate a positive ROI for our solutions even in a challenging environment. We are excited that multiple prominent manufacturers in North America recently deployed multi-million dollar Android mobile computing and printing solutions to help maximize their productivity in B2B workflows including direct store delivery.In the transportation and logistics space, our customer staff are overextended and their end customers expect service and information instantly in an increasingly on-demand economy. The success we are seeing in this vertical is attributable to the real-time visibility we are bringing to our customers' supply chain, which enables them to increase productivity.I would like to call out our team's success in becoming a partner of choice for nearly all of the largest postal systems around the globe, including the US Postal Service, which will begin to deploy our mobile computers in the second quarter. We empower postal carriers with the mobile technology to increase productivity by scanning, tracking and tracing packages across their network with high level of data security.In retail and e-commerce, omnichannel fulfillment is a critical area where retailers are making significant investments. RFID has become an increasingly important option to improve omnichannel capabilities because it can deliver close to 100% inventory accuracy. As more and more items are source tagged at the point of manufacturer, RFID gains momentum. We are currently deploying an RFID solution to several hundred stores for a major apparel retailer. This customer conducts daily scans of the entire store with handheld RFID devices in less than one hour, which is driving increased sales uplift and lower inventory shrinkage. This customer has also purchased several thousand of our combination RFID readers and barcode scanners for their point of sale transactions. We are pleased with the strategic relationship we have forged with this customer as we collaborate on proofs-of-concept to address additional in-store use cases that can improve their top and bottom-line results.Now turning to Slide 12. As a trusted strategic partner, we orchestrate the end-to-end workflows for customers in the primary verticals that we serve. Last month at the National Retail Federation Expo, we showcased how we accomplish this in retail and e-commerce through a full suite of innovative solutions. These solutions address many operational challenges our customers face as they reinvent their business models. Prescriptive analytics, machine learning, computer vision and mobile computers for all associates are a few key enablers to intelligent retail that we featured at the show.Advancements in technology now allow retailers to generate an unprecedented amount of frontline data on their stores through mobile automation systems, shelf edge cameras, mobile computer scans, inventory, point-of-sale, RFID and other sources. This heavy flow of information is actionable in real-time with our software solution.Zebra prescriptive analytics, formerly known as Profitect analyze massive data streams utilizing machine learning to identify variations in the data in real time. The most impactful recommendations are instantly prioritized and sent directly to workers' mobile devices to take action for optimal outcomes. We have deployed our proven offering with many leading retailers including the Home Depot, Walgreens, Family Dollar, ASTA, REI, Ahold Delhaize and many more. Computer vision capabilities are becoming an increasingly important component of our offering in retail and other vertical markets we serve.In Q4, to further accelerate our capabilities in this area, we acquired London based Cortexica Vision Systems, whose talented engineering team has been developing vision-based analytics and artificial intelligence solutions that include object recognition through machine learning, image and video analysis and visual search. At the NRF Expo, we introduced solutions with our innovative computer vision capabilities, including a flatbed scanner that can visually identify fruits and vegetables, as well as our new intelligent automation solution SmartSight that features a robotic vision system which rolls through store aisles. The system can identify critical issues such as stock-outs or price discrepancies and direct a worker through a mobile computer to correct the situation. We plan to leverage our enhanced computer vision capabilities in next generation offerings to address emerging use cases in markets that we believe represent a multi-billion dollar opportunity.We were proud to feature Office Depot at our booth this year. They demonstrated how they have deployed Zebra's purpose-built mobile computing solutions to empower their associates to transform the customer experience and improve operational efficiency across their stores and distribution centers. Their solution includes our Workforce Connect software application for efficient collaboration among associates. There is a strong and growing trend at many retailers to equip all their associates with mobile devices that enable collaboration with co-workers and customers. We are ensuring that we have the appropriate purpose-built portfolio of mobile computers for our enterprise customers to empower their entire workforce. We featured some of these at NRF and we expect to roll out additional offerings later this year.In closing, our core product offering continues to resonate well in the market. We are broadening our role as a strategic solutions provider, partnering with our customers C-suite. And we are continuing to invest in capabilities that digitize and automate enterprise operations. We've opened large, new attractive market opportunities for Zebra including intelligent automation and computer vision applications, new point-of-sale solutions and mobile devices for all. Now, I'll hand the call back over to Mike.
Michael Steele:
Thanks, Anders. We'll now open the call to Q&A. We ask that you limit yourself to one question and one follow-up so that we can get to as many of you as possible.
Operator:
[Operator Instructions] The first question will come from Jim Ricchiuti of Needham & Company.
James Ricchiuti:
Hi, good morning. Thank you. Two questions, first, I wanted to just talk a little bit about the strength you're seeing in the order book entering 2020, I'd like to know, particularly, which areas of the business and geographies. And then I have a follow-up question as it relates to some of the color you're providing with respect to the coronavirus risk. So just on -- first on the areas of the business where you're seeing the strength. It sounds like good strength in RFID, but I wonder if you could talk a little bit more about it and the sustainability of that strength. Thank you.
Anders Gustafsson:
Yes, thank you. First, I think we -- our team executed very well in Q4, we were up almost 5% and that was on top of a 9% growth in 4Q '18. So we had a very tough compare. We saw very solid performance in North America and EMEA. That was offset by softer spend environment, particularly in China. We did see particular strength in our mobile computing portfolio, but also in services and RFID, as you mentioned. We grew all our vertical market -- verticals that we serve, led by healthcare as the fastest with strong double-digit growth followed by retail transportation logistics and manufacturing and for the full year 2019, all verticals we're up also. So we have a very diversified business which is enabling us to post solid growth despite now being in a more uneven global macroeconomic environment. And I guess lastly, we're quite confident that we grew share in 2019.
James Ricchiuti:
And so you see those trends as with respect to your guidance-- those same trends are playing out in your Q1 outlook.
Anders Gustafsson:
Yes, I think we have a good outlook for the first quarter of 4% to 7% growth. And that's over an 8% growth of the last year. We entered the year with a solid backlog, we have healthy inventory levels in the channel and so we expect now faster year-over-year growth starting to kick in here faster than Q4, and we continue to see North America and EMEA as the strongest geographies for us and we also currently expect China to continue to show softness. I don't know, go-to-market side, I think we have good discipline around our offerings and pricing and our value proposition continues to resonate well. For the first quarter, though, we aren't expecting the USPS to participate, that roll out will start in Q2.
James Ricchiuti:
Okay. Thank you, Anders for that. And just with respect to the coronavirus, I think we all appreciate the challenges of trying to forecast the business with these fast moving developments. But I'm wondering, as you see the business now, are you -- does your guidance for Q1 anticipate any revenue potentially shifting out into Q2? I mean, you've highlighted some additional freight expense and then the $0 million to $50 million impact that you identify on sales, is that -- I wonder if you could talk a little bit about whether that is more supply chain related or potentially demand related that you're anticipating. Thank you.
Olivier Leonetti:
Let me answer to this question, Jim. So as you indicate that the situation is obviously very fluid. We have new news every day. Our base case or the 47% growth for Q1 assumes the impact of the coronavirus as we know it. So for example, we have reflected shifting demand, lower demand in China, additional freight cost and to give you a bit more colors on what is going on with our supply chain, our teams are taking their pills pretty much multiple times a day, all our Tier 1s, our key partners are back to work and ramping productions. Our Tier 2 partners are largely back to work and ramping production every day. And our supply chain is operating with some manageable bottleneck. So the situation is fluid and we believe we can manage the impact of the virus as we know it. If we were to have an impact in Q1, we don't think it would be the case, on top of what we put in the guide. We believe that the impact will be timing and that our full year guide would be intact.Now, let me comment on the additional $0 million to 50 million additional potential risk on the top-line. Again, that's not our expectation. Our expectation is that we would be able to mitigate the impact of the tariff as we know it, but if the ramp of our production was not to be as per our expectation, we wanted to give you some bookends about the potential impact and we size the impact to $0 million to $50 million, again would be timing if that unlikely scenario was to materialize.
Anders Gustafsson:
Okay, then just one thing to add to that. We've talked on earlier calls about our supply chain diversification strategy to mitigate the impact of tariffs. So our manufacturing in Vietnam and Malaysia for printing and mobile computing is now ramping up and would have an impact on the quarter also.
James Ricchiuti:
Thank you.
Operator:
The next question will come from Meta Marshall of Morgan Stanley.
Meta Marshall:
Great, thanks. Maybe first question just on -- you mentioned the USPS deal coming in, in the second quarter. And just maybe what explicit you've built into the year as far as that deal, just given the size and magnitude. And then maybe second question just -- you're below kind of your net debt target at this point. So just how -- and you are going to generate a meaningful amount of free cash flow in the next year. So just how are you thinking about use of free cash? Thanks.
Anders Gustafsson:
So, yes. Thank you. I'll start with the USPS part. So first, we are very proud of our USPS win. That's a big win for us and it augments the relationship we had with USPS. They were already customer of our other product and solutions before. The specific solution helps the USPS optimize the visibility of package delivery and also the execution across their carrier network. This is a multi-year contract. It's the largest in the history of the company and I think it highlights the strength of our value proposition here. The award includes our TC77 mobile computers, Mobility DNA, some custom software, as well as, managed and professional services. The ramp-up is -- it will start in Q2 and the -- our outlook assumes the majority of orders will be deployed in 2021.We've taken a prudent view here and only included the orders that we have visibility into our 2020 outlook. As the U.S. 3G cellular service providers will be ending 3G service at the end of 2021, that is definitely a consideration for the roll-out cadence and we expect that the USPS will basically be done by, with the entire roll-out, before the end of 2021 to make sure that they have devices they can work on, on the 4G network. And I said -- maybe come back to that later, but we won a lot of other good postal service wins that Joe can pick up on.
Joachim Heel:
Yes, just as additional context, right, postal services around the world are making the transition that many of our customers are making from Windows-based to Android-based devices and we've been fortunate to participate in and win the largest tenders in each of the four regions we participate in. In Asia, we won the largest deal, which you know about with Australia Post, in Latin America, earlier in 2019, we won the largest deal there. And recently we've also won the largest deal in the European postal system, all of which have transitioned to our Android computer. So postal service is one of those areas of strength for us at the moment.
Olivier Leonetti:
Let me cover your cash allocation question. So as you indicated, as you related to, our leverage ratio at the end of the year was 1.3 times net debt to EBITDA, the lowest since the Enterprise acquisition. Our business has a strong cash flow generation, we would be investing in the business organically, but also deploy our cash through M&A and also investments in our venture fund. We also will deploy cash to a buyback program. As a reminder, we have -- we had an authorization for $1 billion buyback authorization. We bought to date about $47 million and we would be in the market this year. We believe that, over the year, we'd buy back above 2% of the market cap of the company and we would be more opportunistic in a particular quarter, based upon the behavior of our stock price. But the guide for EPS in Q1 does not assume any impact from buyback.
Meta Marshall:
Got it. Thanks, guys.
Operator:
The next question will come from Brian Drab of William Blair.
Brian Drab:
Hi, good morning. Thanks for taking my questions. I just wanted to ask following those comments, Anders about the USPS. The majority of orders you said would be delivered in 2021. This is, well, public knowledge that this is a $570 million max contract, it doesn't seem like it's impacting the 2020 year as much as -- at least I was expecting, I mean, I was thinking maybe this is like a $150 million a year and would add three points of the growth rate in 2020. It doesn't look like you've incorporated that much in the 2020, given it's starting in the second quarter. But when you say the majority in 2021 in the contract, should we -- like those devices should be delivered by the end of 2021. I think some people including me -- I'm being left with the impression that maybe this could be like $400 million or $300 million plus in revenue in 2021 just from this contract. And I -- can you just help us reconcile that if I'm way off?
Anders Gustafsson:
Well, first the -- we have a -- basically looked at the delivery schedule that we have received from the USPS which is the baseline we have for what we've included in 2020 and that assumes that the majority of orders will be delivered next year. Now there is certainly an opportunity that some of that can be pulled in, but that's not part of our base case, we want to -- our base case is that whatever they have told us today will be as the -- as their projected delivery schedule is what we put in our guide and our outlook. But there is -- no, there is opportunities that can be better.
Brian Drab:
But...
Olivier Leonetti:
Yes, we will consider -- we would consider the holdup assumptions we have factored in the guide to be prudent.
Brian Drab:
Well, I need -- I'm looking for more specifics than just that. You know what I mean? I think that if you say what you said so far in the call, I guess I would reasonably model it like $400 million in revenue from 2021 from this contract.
Olivier Leonetti:
Yes. That's the best information we can...
Brian Drab:
Is that -- and is there any shipment to this contract you think beyond 2021 or it's pretty much, you said it's done really with deliveries by the end of '21?
Anders Gustafsson:
In there is -- there can be deliveries afterwards, true, there includes, also, other parts of it, repairs and other services that could come with it and they have the opportunity to continue to replace damaged devices or buy beyond what they have initially said. So the contract doesn't end at the end of 2021 and the number they have put out in the --the total dollar volume put out by the USPS envisions that this is not a two-year contract but a longer contract.
Brian Drab:
Okay. Is it possible that you could have deliveries that total more than $300 million in revenue to this contract in 2021?
Anders Gustafsson:
I don't think we want to comment on the specific dollar amounts for this contract. We can kind of -- we've tried to share what we know today and what we think is a prudent outlook for 2020 and I think we have to leave it at that.
Olivier Leonetti:
And, Brian we have also a few large accounts as part of the portfolio as well. So USPS is obviously one of them, but not the only one.
Brian Drab:
All right. It's the only one that I saw a $570 million figure associated, that's why I'm asking about it and it's the largest in the company's history, as Anders has mentioned. So, and then just where are you with the 15 -- where is the industry with the $15 million figure in terms of the upgrades? What's your latest view or comment on that? Thanks.
Anders Gustafsson:
Yes, so the -- on Android, broadly, as I've said, we have a number of good drivers for the Android business, I'd say three clear strong drivers. First, we will be around new use cases. If you go back and look at the number of applications or use cases, our customers used mobile computers for, say five years back, it was probably mid-single-digits. Today, most of our larger customers are probably more like 50, 60 different use cases and applications and we think that is going to continue to expand. So that's been a great driver. The Android transition from the legacy Windows operating systems continues. There were several of the older Windows OS versions that went out of support at the end of January of this year. Our best estimate is that there is still approximately 10 million legacy Windows devices in the market that needs to be upgraded. Our market share in Android continues to be very strong at 60-plus percent and the warehouse migration there is still gaining momentum, I'd say, and a great opportunity for us.At the second half of last year, certainly in Q4, we did start to see also, I guess, a new driver and that's Android refreshes. So it's now five years since we started shipping Android and some of those devices are now getting ready for a refresh. The earlier devices we had don't have the memory or processing capabilities to support all the different use cases, all the different applications our customers are putting on it as well as the processing requirements required by -- to run the newer -- the most recent android versions.And lastly, I'd say, also, as a new trend we're seeing is, our customers are looking for to deploy mobile computers much more densely or deeply into their organizations, they are looking to have basically a device into the hand of every employee, particularly in healthcare and retail. We are expanding our portfolio of solutions to enable our customers to have the right device for the right worker, where we can then generate a positive ROI for them in those areas. We have had an order in Q4 from a large U.S. retailer, which included our new EC30 device, which was intended to be basically deployed to all their employees. And that drives also a lot of Workforce Connect applications because most of those applications of use cases are predicated on driving greater collaboration between store employees or inter-store employees and customers.
Brian Drab:
Okay, thank you for all that detail. I appreciate it.
Anders Gustafsson:
Yes.
Operator:
The next question will be from Keith Housum of Northcoast Research.
Keith Housum:
Good morning, guys. I was hoping for a little bit more color on the guide. If -- it looks like the full year guide is actually a little bit more conservative than the first quarter. Especially, I can appreciate the fact that the postal service will be more back-end loaded sort of 2021, but still it should add, I think, approximately a few points of growth for the third and fourth quarter and you have easier comps you are going against. So what are you seeing on the horizon, I guess, that gives your full year guidance and perhaps a little bit lower than what we might expect based on the first year guidance -- first quarter guidance?
Olivier Leonetti:
So, we believe -- so as you indicated, Keith, most of the USPS order will be deployed next year. We believe that for the remaining of the year that this outlook is prudent. It's going to be a more than respectable growth based upon what we see in the market, based upon the strength of our go-to market, based upon the strength of our product and solution offering, we believe that we should be able to deliver this prudent rest of the year guide, Keith.
Keith Housum:
Okay. So are you forecasting processes -- the overall demand market to actually be decreased or they kind of maybe get a little bit worse? Is that part of your expectations for economic growth?
Olivier Leonetti:
That's not the case. So far, if you look at the performance of Zebra, Q4 of 2019 was stronger than Q3. Q1 guide is going to be stronger than Q4. So, we see an acceleration of the business. But based upon the various macro events and other phenomenon happening in the market, we believe it's the most prudent approach to guide in the way we did.
Keith Housum:
Okay. And a follow-up question for you on operating expenses. R&D was up, sales and marketing was up perhaps a bit more than we thought. Are those increases, I guess, quarter-over-quarter, is that more due to acquisitions or was there perhaps a change in intent in R&D to increase investment there?
Olivier Leonetti:
So if you look at OpEx as a proportion of revenue, we have been scaling that ratio significantly every quarter, actually even more in Q4. If you look at the R&D line, we indeed add the impact of acquisitions playing out in the quarter. But the key principle we have in mind as we manage the P&L of the company is to scale OpEx as a proportion of revenue rather than looking only at OpEx. And we have been able to do that every quarter, mainly in Q4, actually.
Keith Housum:
All right, thank you.
Operator:
The next question will come from Richard Eastman of Robert W Baird.
Richard Eastman:
Yes, good morning. Olivier, could you just double back for a second to the gross margin degradation we saw in the quarter and maybe just provide a little bit of color around both AIT and the EVM decline year-over-year in basis points? If you could just sift through that a little bit, you mentioned tariffs, you mentioned this large order. Was that in the mobile computing side? And just maybe sift through that a little bit just to give us a sense of maybe that -- it's an unusual number here and not to model that kind of going forward.
Olivier Leonetti:
Absolutely. So as you indicated, and I would go through the details in a second. The Q4 margin profile wise was exceptional and the guide for Q1 and the full year of 2020 implies us going back to normal. So going back into the details, Richard, we -- relative to the implied guide we had for Q4, our margin rate was lower by about 1 point. As I indicated in my prepared remarks, this 1 point degradation is due to large margin orders that we have to shift to meet our customer year-end budget demands. That impacted AIT and EVM but mainly mobile computers.And if I was to go through the various elements of impacts trying to bridge the point, the lower point we had a margin relative to our guide, the impact of higher tariffs than expectations were about 40 basis point. The impact of higher freight as we had to expedite those large orders, the impact was about 20 basis point and the lower margin due to the mix of large orders was about 40 basis points. So you see the full impact, the full break of the one point. Now we are working all the time on initiatives to improve gross margin. We believe we have a nascent set of activities, we will launch in 2020 to improve gross margin. We could go into the details, if you want, Richard, and we feel definitely that Q4 was an exceptional point.
Richard Eastman:
Could you -- when you look out to '20, for the full year in '20 and you look at the gross margin, perhaps year-over-year, would you expect you're taking out some of the cost of the tariff and the supply chain that comes out of the adjusted number? So should we expect to see 20 to 40 basis points of gross margin improvement for the full year when we look out to 2020?
Olivier Leonetti:
So we believe that we will increase gross margin 2020 over 2019, net of the elements you mentioned, so tariffs and exceptional freight cost. And why am I saying that? Let me give you maybe a few examples of the levers we're using. So from a pricing standpoint, for example, we have been addressing more and more reach verticals part of the market, healthcare being one of them, for example. We have been deploying resources to maximize, this is actually not the only one, the segment mix improvement will drive margin up. That would be one.We're also launching a new tool, we have been piloting this tool now for about a year. The new tool for pricing transactional orders using machine learning has been launched, as we speak. We believe that, that will improve our margin profile as well. And from a COGS standpoint, very quickly, we are designing to value our products that has been a constant with platforming also, our various products are using the same platform across various product lines and one which will have also a material impact on the margin profile for 2020 is that we have reset our service network outside North America. And that will significantly improve the margin of our service business and now more so a material impact on the margin of Zebra as a whole. So again a nice set of activities to keep improving the margin profile of the business as we have done now for a number of years.
Richard Eastman:
And just -- maybe just one last question along similar lines here, but as we have moved production out of China into Vietnam, I think you mentioned Malaysia, does -- number one, does that -- is that mostly mobile computers and printers or are there scanners being done there? And then just by definition, is that movement to Vietnam and Malaysia, do you pick up some basis points of gross margin or lower COGS on that movement out of China just structurally?
Anders Gustafsson:
So, I'll take this one. So first, the objective here is to move U.S.-bound volume out of China to ensure we can mitigate tariffs. We are moving out our printing volume to Vietnam, and most of our mobile computing volume to Malaysia, but also going to some other countries. On the scanning side, that was already outside of China. That was in -- we manufacture our scanners in Mexico and in Taiwan, primarily. But with these programs looking to wrap up by middle of this year, we would expect to largely mitigate all the tariff impacts.From an ongoing gross margin perspective, we think of them as neutral today, while, say, labor cost might be a little lower in Vietnam. Early on, we will have a little bit more freight cost moving piece parts and other components into Vietnam. But over time, we will work on making sure that we get that to be an improvement to our gross margins.
Richard Eastman:
Okay, excellent. Thank you.
Operator:
The next question will come from Paul Coster of J.P. Morgan.
Paul Chung:
Hi, this is Paul Chung on for Coster. Thanks for taking my questions. So just a follow-up on mobile computers. Are you still kind of selling Windows-based mobile computers and is that kind of keeping the opportunity at 10 million units? And then you mentioned you're seeing more Android refreshes happening, suggesting maybe a lifecycle of five years. Is this kind of a shorter lifecycle than your legacy products and what are the main factors kind of driving that refresh, assuming this contribution is quite low at the moment kind of relative to your new deployments? if you could confirm that as well. And I have a follow-up.
Anders Gustafsson:
All right, I'll see if I -- hope that I can remember. I'll start with the -- if we are selling Microsoft devices into the markets still? And the answer is yes. We -- I think it was 2017 for us where we switched over to make Android at the highest volume of our business, but we do still sell and support our customers who have existing deployments of Microsoft devices. But it's fair to say that I don't -- I can't think of a large new customer that have selected Windows. It is basically to service the existing installed base of those accounts and over time, they are -- I would say, they are all looking to migrate to Android. Now we have the, I'd say, the highest proportion of our volume in Android. So if you look at other players in the industry, they are still selling more Windows devices and some of them are selling more Windows than Android even. And if you look at some markets like Asia, Windows is still quite a strong platform there. It might seem a little counterintuitive as some of those software packages have gone out of support, but that is what we're seeing.So on the one hand, we are eating into the 10 million legacy devices by shipping new Android devices, but on the other end of that volume, we and others are adding new Windows devices also.
Olivier Leonetti:
And just to complement, we see that as a positive trend. We have been able to post a strong sales performance in mobile computing despite the market still buying a lot of Windows due to, as we said earlier, new use cases, and also a device for hold being a new trend in this part of the market.
Anders Gustafsson:
And I'll also touch on the Android refresh and then I'll ask Joe Heel here to add in some more color. But on the Android refresh, we started shipping our TC55 and MC40s about, give or take, five years back. Those devices bode on the, say, longevity in the market, wear and tear, but maybe more so based on the memory capacity processing speed and so forth are no longer able to support our customers objectives. Our customers are looking to deploy many more applications which all use memory and processing speed and also if you're looking to upgrade to newer current Android versions, they all require more memory and more processing speed.So -- I think this is a fair comment around Android overall that the refresh rate will be higher than for Windows devices. There is a lot more innovation going on around the Android platform than there was historically even when Windows was, say, a fresh and the default operating system platform for the industry. So we do expect to see a higher level of Android refreshes than we did on or shorter lifecycle for our Android devices than we did for Windows.
Joachim Heel:
Yes. Perhaps there's some additional color on that. I think you are seeing five-year lifecycles at this point, but we do see customers making their ROI calculations often with three-year time horizons now. So we do expect that the life expectancy that our customers will have will trend in that direction. And if you think from the customer perspective, you'll -- we would say -- we would cite three things that customers are saying are driving them to these refreshes. One is applications. There is a significant increase in applications that customers are putting on our devices where they originally may have used to adjust for inventory management, now they use it for a customer application, they use it for voice communications. There is a significant increase of those applications.Number two, with those applications come new demands on the technology. The technologies need more memory, as Anders was saying, in addition to the inherent technology requirements, driven by the ongoing Android upgrade cycles, Right? Those are on very short 18 months or so intervals. And then the last piece is reuse cases that are being put on devices all the time where they're being used for purposes that five years ago were not even being envisioned. So all three of those are driving the increased refresh -- shorter refresh cycle and increased refresh volume.
Paul Chung:
Thanks for that. And then switching gears on new products, particularly the kind of new automated robots you were showcasing at NRF, do you have any kind of customers highlighting that solution in groceries, and are you seeing any kind of actual demand to deploy these solutions or are we kind of bit early? And then if you could also provide an update on SmartPack solution for trailers. Do you see any momentum there? Just kind of want to get a sense for solutions in the pipeline, kind of newer solutions and which ones you think will have the biggest impact in the near term. Thank you.
Anders Gustafsson:
First, I'd say that our new solutions is going to be Intelligent Edge-type solutions, have been growing very nicely for the last several years. So obviously off a smaller base, but the growth rate has been quite attractive and met with our internal expectations for 2019. At NRF we showcased a number of new solutions. We had our SmartSight solution with our EMA robot. We had our MP7000 flatbed scanner with color camera, we had Smart Edge with our heads-up displays, so you saw a number of new solutions that are quite different from the type of solutions that the industry has offered before. On SmartSight, first that -- we've been developing that for several years, we have it in pilots with some large customers. So we certainly expect that there'll be demand for it. We are working with a number of our customers to figure out how can we be best introduced into their environments.And our Smart Edge with the heads-up display, that's, I think, a very attractive solution. It helps to really modernize the whole interface with warehouse management systems and drive great productivity improvements and the heads-up display is just one way that we can render those benefits, but they can be done in a variety of other ways also. And I think, Joe, can add some additional value on how we've been doing with customers on these.
Joachim Heel:
Sure. So first of all with the -- you also asked about SmartPack. SmartPack is one of the solutions we have great expectations for. And we introduced that with a large U.S. lead customer where we have a very broad deployment with tens of thousands of dock doors deployed and we now have several other customers that are piloting this in an advanced mode and we have one customer now in Europe, which is a significant milestone to take this to another continent, that is broadly deploying this across their European network of thousands of dock doors. So we're confident about the SmartPack solution being one of the successful ones.The other two that are worth mentioning in our IEF portfolio of solutions are RFID. RFID, we've had this in the prepared remarks, has been extremely strong for us for quite some time. We believe this solution has reached a tipping point and the other one we would mention is Workforce Connect as a solution for collaboration that leverages our mobile computers has also been a very strong solution for us in across multiple large customers.
Paul Chung:
Thank you very much.
Operator:
The next question will be from Andrew Buscaglia of Berenberg.
Andrew Buscaglia:
Hi, guys. A quick question on -- so you made the comment that you saw some more share gains in 2019, which is -- it's -- I think that's fairly well known, but it's sort of a double-edged sword in that I'm trying to get a sense on your pricing and your pricing power this year. Do you have concerns that your competition will maybe use pricing as a lever, and I guess what fortifies you from side stepping that?
Anders Gustafsson:
So, if I understood you correctly, you're asking if our competition is using pricing as a lever to compete against us?
Andrew Buscaglia:
Yes. And if that is a concern of yours, given you're selling...
Anders Gustafsson:
Yes, well, it's a competitive -- first it's a competitive market. We are working in some very attractive but competitive markets and price is definitely a factor. Now, that's not new. I wouldn't say that pricing is any more competitive today than it has been historically. We try to differentiate ourselves by making sure that we have the best solutions, first and foremost, and we tend to win with a premium over our competitors. So we -- I think our -- for a variety of reasons, the breadth of our solutions, the innovation around our solutions and some of the uniqueness that we have that others can't match, enables us to get that extra premium. It's not intimate, but it is a meaningful premium. And then, Joe, maybe you...
Joachim Heel:
I'll add two things. So we do pay significant attention to the subject of pricing. I'll give you two specific examples or data points. One is in the mobile computing area where we have the majority of -- we have had some of the significant share gains, we talked about earlier. The majority of those deals are done on, what we would call, a price concession, so special prices given to our customers. And we have a great discipline within the company of managing those price concessions. And so we pay a lot of attention to that from a sales management perspective.The second thing you heard in the prepared remarks that we're introducing some capabilities in the pricing area and we are deploying some software and capabilities that allow us to manage pricing at a very granular level, precisely because this is a very important lever for us.
Andrew Buscaglia:
Got it. Okay, that's helpful. And, Olivier, you mentioned pushing more into the software and services. It's obvious that's kind of the route you guys are going long term, but do you care to talk about or do you have an internal vision or target of where you see that as a percentage of your portfolio? And then, I guess, what's the strategy? Do you still want to get out with more products like more things like SmartSight before you really go all-in focus on that side of the business or will we continue to see software kind of roll-out in tandem with products?
Olivier Leonetti:
So, if you look at the service and software part of the portfolio, it has been, particularly this year, growing at a higher rate than the overall company average. The reason for this, as you start to have a sense, is based upon all the new capabilities we are launching and being as a company, a true orchestrator of our customer's workflows and that drives an increase in the revenue for this part of the market, but also an increase in the profile for -- margin profile for the company overall because of this impact. Where that could go? Those markets are large and we are excited about our ability to win and play in those markets.
Andrew Buscaglia:
All right, thanks guys.
Operator:
And this concludes our question and answer session. I would now like to turn the conference back over to Mr. Gustafsson for any closing remarks.
Anders Gustafsson:
Thank you. We are committed to supporting our employees, customers and partners as we work through the coronavirus situation. We are optimistic about 2020 and we see much opportunity ahead. I am grateful and excited that our Zebra team and trusted partners have positioned us for continued success.I would also like to welcome the Cortexica team and the talents they bring to our organization. Have a great day, everyone.
Operator:
Thank you. The conference has now concluded. Thank you all for attending today's presentation. You may now disconnect your lines. Have a great day.
Operator:
Good day, and welcome to the Q3 2019 Zebra Technologies Earnings Conference Call. All participants will be in a listen only mode. [Operator Instructions] After today's presentation, there will be an opportunity to ask questions. Please note, this event is being recorded.I would now like to turn the conference over to Mike Steele, Vice President of Investor Relations. Please go ahead.
Michael Steele:
Good morning. Thank you for joining us today. Before we begin, I need to inform you that certain statements made on this call are forward-looking and subject to the Safe Harbor provisions of the Private Securities Litigation Reform Act of 1995. These statements are based on current expectations and assumptions and are subject to risks and uncertainties. Actual results could differ materially due to factors discussed in our filings with the Securities and Exchange Commission.During this call, we will make reference to non-GAAP financial measures as we describe our business performance. You can find reconciliations of our GAAP to non-GAAP results in today's earnings press release and at the end of the slide presentation.This presentation will include prepared remarks from Anders Gustafsson, our Chief Executive Officer; and Olivier Leonetti, our Chief Financial Officer. Anders will start with our third quarter highlights. Olivier will then provide more detail on the financials, discussing our fourth quarter outlook and our decision to diversify our global sourcing footprint. Anders will conclude with progress made on Zebra's Enterprise Asset Intelligence vision. Following their prepared remarks, Joe Heel, our Senior Vice President of Global Sales will join us, as we take your questions.Also throughout this presentation, unless otherwise indicated, our references to sales growth are year-over-year on a constant currency basis and exclude results from the recently acquired Profitect, Xplore Technologies, and Temptime businesses. This presentation is being simulcast on our website at investors.zebra.com, and will be archived there for at least one-year.Now I'll turn the call over to Anders.
Anders Gustafsson:
Thank you, Mike. Good morning, everyone, and thank you for joining us. Our team executed well and drove profitable growth in the third quarter. As you can see on Slide 4, we reported net sales growth of 3%, which was on top of 15% growth in the prior year period. And adjusted EBITDA margin of 22.7%, a 160 basis points year-over-year improvement. And record quarterly non-GAAP diluted earnings per share of $3.43, a 19% increase from the prior year.Growth in our North America and EMEA regions was partially offset by soft spending environment in China. However, our diversified business is enabling us to successfully navigate an uneven global macro economy. We continue to extend our lead in enterprise mobile computing through the broadest and deepest portfolio offering. Enterprise workers are utilizing our mobile computers for an increasing number of use cases. We are also benefiting from leading the multi-year transition to Android from the Windows Operating System.Services was a bright spot, growing double digits, as we realized higher support and repair attach rates. RFID, location solutions, and Zebra Retail Solution also performed particularly well in the quarter. Operational discipline and cost efficiencies enabled us to drive profitable growth without compromising investments in our organic growth and in our employees.Also of note, we confirmed our decision to diversify the sourcing of most of our U.S. volumes out of China. This work together with other actions we have taken is expected to substantially mitigate the recently enacted Section 301 List 4 tariffs by mid-2020.Overall, we are pleased that our value proposition and industry leading portfolio of products and solutions is resonating with customers worldwide. Our team is winning business with a broad range of leading enterprises, including our largest win in Zebra's history with the U.S. Postal Service, which we announced this morning. We have solid momentum in our business as we finish the year and enter 2020.With that, I will now turn the call over to Olivier to review our Q3 financial results and discuss our Q4 outlook and the initiative to diversify our product sourcing footprint.
Olivier Leonetti:
Thank you, Anders. Let us start with the P&L. As you can see on Slide 6, net sales grew 3.5% in the third quarter, which translated to 3% on an organic basis before the impacts of currencies and acquisitions. We saw growth in each of our reporting segments.Enterprise Visibility & Mobility segment sales increased 2.7%, led by growth in mobile computing and support services. Asset Intelligence & Tracking segment sales increased 3.5% with growth in printing, services, location solutions and Zebra Retail Solution.Turning to our regions. In North America, sales grew 6%, primarily driven by strength in mobile computing, services and every RFID. We saw particular strength in healthcare, retail and transportation and logistics. EMEA sales increased 2% with quality strength in data capture, printing and services. We saw growth across most countries.Retail and transportation and logistics were particularly strong and we saw continued traction in RFID. Sales in our Asia Pacific region declined 5%, entirely due to macro softness in China. Latin America sales declined 2%, due to fewer large orders in Mexico.Adjusted gross margin expanded 130 basis point from the prior year period, primarily driven by go-to-market discipline, cost efficiencies, and favorable business mix, all of which was partially offset by 20 basis point net impact from List 4 tariffs.Consistent with one of our key operating principles, we drove operating leverage, while continuing to make prudent investments in our growth initiatives. As a result, adjusted operating expenses as a percentage of net sales improved 70 basis points from the prior period.Third quarter 2019 adjusted EBITDA margin was 22.7%, a 160 basis points increase from the prior period. We drove non-GAAP earnings per diluted share of $3.43, a 19% year-over-year increase, which includes a $0.03 EPS impact from List 4 tariffs.Turning now to the balance sheet and cash flow highlights on Slide 7. We generated $376 million of free cash flow in the first nine months of 2019. This was $36 million lower than the prior year period, entirely due to the increased working capital usage in the first quarter, which we previously discussed. Free cash flow generation in the second and third quarters was higher than the prior period, and we expect a strong finish to the year. Our 1.6 times net debt to adjusted EBITDA ratio is near the bottom of our target range of 1.5 to 2.5 times. We continue to pursue opportunities to lower our cost of debt while maintaining a flexible structure. We recently amended our credit agreement, which we lower our cost of borrowing by approximately 25 basis points, as the lower pricing becomes effective in late October. This action along with an expanded European accounts receivable factoring program positions us for lower of the whole cost of debt.In Q3, we repurchased $20 million of shares under our $1 billion share repurchase authorization. Our strong balance sheet, and free cash flow profile provides us the flexibility to maintain our debt leverage target range while investing in our business, including acquisitions, and returning capital to shareholders.Like many other technology companies, we have been sourcing the vast majority of our products from China. On Slide 8, we provide a detailed update on the impact to Zebra from the Section 301 tariffs on products imported to the U.S. As previously mentioned, Zebra is paying a 25% tariff on List 1 to 3, which includes certain scanners, components and accessories. We have substantially mitigated these tariffs through a combination of supply chain moves and pricing adjustments.Starting midyear, we began executing on an initiative to diversify our global sourcing footprint to mitigate List 4 tariffs that were announced in August, which impacts mobile computers and printers. We're working with our contract manufacturing partners to replicate production lines in order to move most of our U.S. volumes to broader Asia. These actions are expected to result in up to $30 million of one-time pre-tax charges through mid-2020, plus between $10 million to $15 million of capital expenditures. With these supply chain actions, along with modest price adjustments announced in September, we expect to substantially mitigate List 4 tariffs by mid-year 2020.In the fourth quarter, we expect these tariffs to negatively impact gross profits by $5 million to $10 million. The impact is expected to peak in the first quarter at between $15 million and $25 million, as we realize a full quarter of impact and should moderate through mid-2020, as we launch ultimate sources of supply. As we taken no action, we would face greater than $100 million of annualized tariff duties.Let us turn to our outlook on Slide 9. Net sales growth in Q4 2019 is expected to be between 4% and 6%, which is on top of an 11% nominal growth in the prior year period. This outlook assumes an approximately one percentage point, positive impact from recent acquisitions, and an approximately one percentage point negative impact from foreign currency changes.We believe Q4 2019 adjusted EBITDA margin would be between 22% and 23%, which assumes operating expense leverage and a lower gross margin entirely attributable to a $5 million to $10 million expected net gross margin impact from List 4 tariffs.Non-GAAP diluted EPS is expected to be the range of $3.55 to $3.75. The estimated negative net tariff impact is between $0.08 and $0.15, and we’re assuming a negligible impact from share repurchases. That said, we will be opportunistic with our share repurchase program.We continue to expect that full year 2019 free cash flow will exceed $625 million. You can see our order full year 2019 modeling assumptions on Slide 9.With that, I will turn the call back to Anders to discuss the progress we are making on our Enterprise Asset Intelligence vision.
Anders Gustafsson:
Thank you, Olivier. We expect to finish the year strong despite an uneven macroeconomic environment and incremental tariffs.Now turning to Slide 11. We are leveraging our deep knowledge of workflows to help businesses across many industries digitize their operations. Technology mega-trends including mobility, automation, cloud computing and the industrial Internet of Things are enabling us to drive new use cases and transform the workflows of our customers. We serve a wide range of vertical markets including retail and e-commerce, transportation and logistics, manufacturing, and healthcare, as well as other attractive markets that diversify our growth opportunities.Retail continues to be a vibrant vertical end market according to third party research firm IHL Group. There's also significant investment by retailers to improve omni-channel capabilities to meet increased customer expectations. We are a trusted strategic partner with many of the leading retailers and e-tailors. Recently a major U.S. grocer selected Zebra to roll out 39,000 of our TC52 mobile computers over the next two years. Store managers, department heads and associates will utilize them for multiple in-store applications, including customer service, inventory management, out of stocks, planner brand compliance, backdoor receiving and store audits.Another solution that is enabling retailers to drive a higher level of inventory accuracy is RFID, which we have been deploying to improve our customers' omni-channel capabilities. In the transportation and logistics space, we are seeing particularly strong demand for our solutions. For most IT and operational decision makers, labor recruitment and productivity are top challenges in the increasingly on-demand economy. With innovative solutions to drive increased productivity and efficiencies, Zebra can bring their operations to higher level with their current workforce and resources.We have secured a substantial number of global business wins recently, including our largest deal of all-time with the U.S. Postal Service, where we will help them deploy 300,000 TC77 mobile computers over the next several years. This solution will feature our mobility DNA suite of software tools that increase worker productivity and strengthen data security. We will also provide accessories, helpdesk support, repairs, maintenance, and software applications and development.In manufacturing, our customers are looking for trusted partners who can increase their operational visibility and efficiency. More than 80% of manufacturers plan to implement just in time operations within the next five years. Being able to stock only the items they need, reduces inventory cost and waste. We are pleased that three leading North America, dairy manufacturers recently chose Zebra's new TC77 mobile computers and ZQ520 mobile printers to enhance their direct store delivery workflows.The global healthcare system is facing significant challenges including staff shortages, rising costs and life threatening medical errors. Healthcare providers are turning to Zebra's technology to improve patient safety, increase staff workflow efficiency in comply with new regulations. We were recently awarded our largest European order of healthcare purposed TC52 mobile computers. This healthcare facility handles blood donations across more than 75 centers. We enable the customer to automate the patient journey and benefits from our superior product and software lifecycle management.Now turning to Slide 12. We are building upon our strong foundation, expanding our role as a solutions provider. Zebra is uniquely positioned to deliver Enterprise Asset Intelligence, which is our vision to enable every frontline asset and worker to be visible, connected and optimally utilized. We pursue this vision by advancing our capabilities in the sense and life act framework. Our products and solutions sense data from assets, products and processes, providing a digital view of the enterprise. This information including identity, location, and status is analyzed by the growing set of software solutions from Zebra or our industry leading channel partner and developer ecosystem, which then drives direction action naturally within frontline workflows.As we discussed last quarter, our organic investments and acquisitions have been enhancing our capabilities on the sense analyze act spectrum. Savanna, our data intelligence platform, connects our devices and powers our Intelligent Edge Solutions. Savanna benefits our partners and customers by providing visibility of workflows in giving perishable frontline data at home, so it can be leveraged via machine learning and artificial intelligence to generate new insights that drive business performance.As we have discussed, our acquisitions are advancing this vision, including Temptime’s temperature intelligence solutions, and explores ultra-rugged tablets. Additionally, Profitect’s prescriptive analytics solution compliments a growing suite of other Zebra software applications, including Workforce Connect, MotionWorks, and our visibility IQ managed services offering.Looking ahead, we are focused on investing in key growth areas that are adjacent to our core business and where we have the right to play. These include computer vision, machine learning, artificial intelligence, and intelligent automation. Computer vision is an exciting emerging sensing technology that enables the automatic extraction and understanding of useful information from a digital image or video. Zebra currently utilizes aspects of computer vision in new offerings such as SmartPack. However, we see substantial opportunities that are not yet sufficiently addressed in the marketplace. Because of this, we are investing in experienced engineering talent with a skillset and capabilities to address emerging computer vision use cases in various vertical markets. For example, in retail, computer vision software and tools can be used to assess inventory levels, support shelf scanning, monitor checkout activity, and enable frictionless checkout. Artificial intelligence and machine learning are critical to building out our analytical tools and capabilities.Our acquisition of Profitect and their talented team expands our relevancy deeper and wider in retail. And overtime, we will expect to leverage their capabilities to address additional vertical markets.We also intend to incorporate Profitect's functionality into Savanna to further build out the analyze and act layers of the platform. The rise of computer vision and analytics is driving a wave of intelligent automation, which is also natural extension of vision. Unlike repetitive automation, intelligent automation leverages our sense analyze act framework to improve workflow efficiency with or without human involvement. A key example is our recent venture investments in companies that specialize in the collaboration of humans and robots to fulfill orders in the warehouse.We look forward to showcasing new Zebra solutions that leverage these enabling technologies at the upcoming National Retail Federation trade show in January. Our customers’ demand information about what is happening at the operational edge of their business, so they can run smoother, safer and smarter. As a thought leader, Zebra is being requested by customers worldwide to address their increasingly complex business priorities. We are responding to this call by continuing to focus our investments in solutions that extend our lead in the industry, advance us as a broader solutions provider, and ultimately drive shareholder value.Now I'll hand the call back over to Mike.
Michael Steele:
Thank you, Anders. We will now open the call to Q&A. We ask that you limit yourself to one question and one follow-up so that we can get to as many of you as possible.
Operator:
We will now begin the question-and-answer session. [Operator Instructions] And our first question will come from James Ricchiuti of Needham & Company. Please go ahead.
James Ricchiuti:
Thank you. Good morning. I was wondering if your Q4 guidance reflects, perhaps reflects a larger than normal contribution from large projects?
Anders Gustafsson:
Our expectation for Q4 is that we will have a fairly normal distribution of large deals. We certainly don't expect it to be a higher proportion of larger deals than normal.
James Ricchiuti:
Okay, that's helpful. And you cited a couple of times the strength in RFID. And I'm wondering if there's any way you can provide a little bit more color on that the type of growth you're seeing maybe where you're getting traction in RFID and just your general view of that market? Thank you.
Anders Gustafsson:
Yeah. RFID is enabling our customers to gain real time visibility into their supply chains. And we're seeing an acceleration of growth in RFID, due to now being able to lower the cost of implementation having improved level of accuracy and enhanced software capabilities for RFID generally. Companies are also much more eager to innovate around their supply chains. So that's all driving a stronger adoption for RFID. And we've invested in both the product and the go-to-market side, so we have strengthened in our go-to-market capability to have greater reach and more skillsets in that area. And we are seeing strong double digit growth in our portfolio, which includes now strong performance in our fixed readers, but also our handheld readers, as well as industrial and mobile printers. We also have our location solutions activities within our LS, we talked about that as being up nicely in Q3 and some other newer solutions like SmartLens that level RFID to be able to always be able to sense inventory in a retail store as an example. So, overall RFID solutions are getting much more traction, interest from our customers and we’re participating nicely in that growth.
James Ricchiuti:
Thanks. One quick one. Was that UPS contract that you announced congrats on that by the way, were you be incumbents or was that a competitive win?
Anders Gustafsson:
So the contract was USPS, and we were not being incumbent.
James Ricchiuti:
Thank you.
Operator:
And our next question will come from James Faucette of Morgan Stanley. Please go ahead.
Erik Lapinski:
Hi. Erik on for James. Thanks for taking our question. Maybe just quick. During the quarter, you had released a couple press releases on wins in the public safety market. Is that becoming an interesting end market for you to focus on? Maybe anything we should be thinking about there?
Anders Gustafsson:
Yeah, I’ll start and then I’ll ask Joe Heel to add some extra color. But yeah, we think the public safety markets and first net as an example to be good, incremental growth opportunities for us. Those are several hundred million dollar markets that are today served predominantly by either very unique purpose built devices or consumer devices. And we believe that there’s a good opportunity to introduce our type of solutions in that market. And as you’ve seen, we’ve had a few press releases where we’ve been able to secure wins for our explore tablets and mobile computers and printers. So, we see that as an attractive new growth market for us.
Joe Heel:
And I would add – excuse me – that we’ve invested in resources dedicated specifically to serving the federal and state and local government entities in the United States, but also have added resources and other countries around the world to serve the market. The explore acquisition has brought to us some of those resources because explore, as you may know, already had a footprint in that particular area. And combined those resources are a push for us into this attractive new segment.
Erik Lapinski:
Thank you, it’s really helpful. And then maybe just on some of the strength you’re seeing in T&L, how much of an impact are newer solutions like SmartPack having on that?
Olivier Leonetti:
So, first, I’d say our value propositions are resonating across all our vertical markets. And all our vertical markets are up year-to-date, so we’re seeing good growth across all of them. But number of the challenges that customers are seeing around having to drive increased workflow efficiencies in tight labor markets being able to provide real time guidance to the front line of their business, and enhancing customer and patient experiences. All of those, our solutions here are much more foundational to us being able to help our customers execute on their strategies, specifically to T&L. Q3 was a particularly strong quarter for T&L Plus, we’re up double digits, strong double digits.We’ve seen very healthy secular trends that are helping to drive our growth, expedited delivery, labor shortages, ecommerce overall with the share volume of deliveries are great drivers. And the T&L industry, they’re introducing a lot of automation and technology to help address these challenges. And I’d say we are uniquely positioned to help them with these needs. The warehouse transition to Android is a great driver also in the T&L space as they have lots of warehouses obviously, and I’d say in the last year, we’ve actually won a number of very attractive postal contracts with the USPS being the most recent one. Our – you asked about some of our other solutions, so I would say our Intelligent Edge solutions like SmartPack, location solution, RFID wearables, they are all happy to demonstrate our thought leadership in the industry and office smaller base, they’re growing quite nicely.
Erik Lapinski:
Great, thank you.
Operator:
Our next question will come from Brian Drab of William Blair. Please go ahead.
Brian Drab:
Good morning. Thanks for taking my questions. First, I’m just looking at the tariffs and the guidance that you gave for the first quarter and in 2020. And my thinking about this correctly, if I should do the simple math and if you have a 20 million impact in the first quarter that we’re going to see maybe 170 or 200 basis points impact on gross margin and maybe around a $0.25 or $0.30 EPS impact. I don’t know, Olivier, if you could help put a finer point on that impact.
Olivier Leonetti:
That’s correct, Brian. Your math is correct. At the midpoint 20 million would be a good estimate.
Brian Drab:
Okay. Okay. Thanks. And then just on the USPS project, congratulations on that. And over what time period do you think that those 300,000 would be deployed?
Anders Gustafsson:
Yeah, firstly, we’re very pleased and proud of the trust that the USPS has placed in us to be that partner on this project. This project augments our relationship with them. USPS was already a customer of other products and solutions from Zebra. This is a multiyear contract. It’s the largest in our history. So, we are obviously very pleased with that. The social involves us rolling out 300,000 TC77 mobile computers, also the full suite of our mobility DNA software tools, other more customized software solutions as well as managed and professional services. This is a multiyear contract, so we would expect delivery to start ramping up in the first half of next year and go on for a couple of years, two years.
Brian Drab:
Okay, thanks a lot.
Operator:
The next question will come from Paul Coster of JP Morgan. Please go ahead.
Paul Coster:
Yeah, thanks for taking my question. I’d like to sort of take Brian’s question a little bit further on the tariff mitigation. And it looks to me like your intention is to slowly one down the impact over the course of 2020. Would it be fair to say we’ve got something like $50 million hit to gross margins over the course of the year and by the fourth quarter, when you’re lapping the effects of this quarter’s action will have no year-on-year degradation in gross margins?
Olivier Leonetti:
Good morning, Paul. Actually, we believe that we will have mitigated substantially the impact of tariff by midyear next year. So, as we discussed earlier, we would more than 15 to 25 impact in Q1. The impact in Q2 will be lower and pretty much immaterial in the second half of the year.
Paul Coster:
As you sense that the cost structure that you’ve achieved in reconfiguring the supply chain will be equal to or better than that which you originally had in China tariffs aside?
Olivier Leonetti:
On in aggregate, it will be about the same cost structure.
Paul Coster:
Okay, thank you.
Operator:
And the next question will come from Keith Housum of Northcoast Research. Please go ahead. Pardon me, Mr. Housum.
Keith Housum:
Sorry, I’ve had on mute. Good morning, guys. In terms of understanding growth in the quarter, do you understand how much of that growth came from some of your more tangential products, so we’re talking about growing the proper folio? How much of that coming from the newer products or the non-core products?
Anders Gustafsson:
Well, first to say, I think we executed very well in the third quarter. We had, 30% growth but that was on top of 15% growth in the Q3 2018 timeframe. We did see solid performance in North America and EMEA, which is partially offset by software spending environment in China, which really attributed to the entire shortfall. We did see particular strength in our mobile computing portfolio and services and from a vertical perspective healthcare T&L we’re very strong, but all verticals are up-to-date. And our new solutions, they’re smaller base but they are growing quite nicely overall. So, we were quite pleased with how we are progressing with our intelligence Intelligent Edge solution set.
Keith Housum:
Got it. As a follow-up. The move with the supply chain outside of China, can you help us understand I guess the experience you guys have done with your contract manufacturers, and should we can be concerned at all with the risk that might be associated with issues that may popup that may either with ultimate additional costs or perhaps delays in the supply chain?
Anders Gustafsson:
So, we have a long relationship with these partners that it’s a handful of companies that we have worked with to assemble our printers, mobile computers in China so far, and we have been sustained with the same partners moving to other locations in Southeast Asia. We are obviously focusing very much on both speed and making sure we can continue to have excellent quality. We’re doing a number of things to minimize the risk of any disruption. So we are not changing the supply side, most things we are just changing the assembly locations. We have a lot of experienced managers from these companies that we will augment with our own team to ramp up these facilities. So, we think that this is very doable and compared to, when we’ve outsourced our supply chain printers back in 2010 timeframe. This would be a somewhat less complex undertaking.
Olivier Leonetti:
And Keith, two additional points if I may. First, the countries where we being to go on not Greenfield countries, that’s point number one. And point number two, we’re duplicated lines, meaning we could always at any time keep supplying the U.S. market from our plants in China, if needed.
Keith Housum:
Great. Thank you.
Operator:
Our next question will come from Richard Eastman with Robert W. Baird. Please go ahead.
Richard Eastman:
Yes, good morning. Perhaps you could just touch on maybe the role price plays here going forward kind of covering the delta between tariff costs and supply chain mitigation efforts. Just a thought maybe around one price, any price increases become effective. And then is there a price contribution, is it a point or two that plays into the fourth quarter revenue guide?
Anders Gustafsson:
So, by far the main aspect of our tariff mitigation strategy is to move the supply chains out of China to avoid tariffs overall. We have announced some modest price increases, but the vast majority of the savings and the effort goes into the moving of the lines. We want to make sure that we compete for the long term and that we will be able to continue to gain share and have a competitive position in the market and continue to earn our customers trust. So, we’ve been very selective in how we’ve applied price increases. So, it’s a modest part of the overall mitigation. It is somewhat mitigating the impact, but it is not offsetting the impact.
Richard Eastman:
Okay. And as a component of the fourth quarter revenue guide, is it as much as a point or is it just any order of magnitude there?
Olivier Leonetti:
It would be [indiscernible] in that Rick.
Richard Eastman:
Okay. Okay. And then just a question around the U.S. Postal contract. Given the accessories and the device management software and the support there, is that – are the mobile computing sales, are the gross margins on that contract going to be similar to what we’re currently delivering in EVM?
Anders Gustafsson:
Obviously, the USPS contract was a competitive process and we had to compete on both offering the best overall value to our customers, which include a superior product but also competitive price. So, we are not able to explicitly talk about the margins on specific individual deals, but rest assured that this is a creative accretive to our P&L and add shareholder value to us.
Richard Eastman:
And was that a competitive advantage against some of the device management software and was there a competitive advantage in the bidding process for that contract that goes beyond just the hardware mobile computing product?
Anders Gustafsson:
Yes, I think the USPS and I would say virtually all our customers are looking at the overall offer and software thing a bigger part of that, that’s a differentiator and something that they can leverage to minimize the cost for implementing maintaining and supporting the fleet after this has been deployed.
Richard Eastman:
Good. Okay. Thank you.
Operator:
And our next question will come from Jeff Kessler of Imperial Capital. Please go ahead.
Jeff Kessler:
Thank you. Thank you for taking my question. First question is about on your – I guess on your fourth quarter and year beginning call, you talked about how your consultative process had begun to grow to about quarter about 8% or so, of revenues were generated by deals that were actually negotiated almost entirely at the C-Suite level. And I’m wondering if you could give us an update on the ability on what you’ve done over the course of the year, in basically getting a top down on the omnibus type of contracts, just because of a longer a longer live relationship that seems to be developing?
Anders Gustafsson:
Yeah, I don’t necessarily remember the specific numbers you’re quoting there, but we do have a lot of excellent relationships with executives of many of our customers. I think that goes back to our ability to help them solve their biggest issues, their priorities. We can help them implement their strategies much more. So, they see us as a much more valuable partner and therefore want to understand what we have to offer and how we can work together over a longer period of time, not just over delivering a specific project. So, our vision, our solutions ability to help our customers deliver on their priorities are great drivers for establishing what executive level relationships.
Joe Heel:
I would add two things. This is Joe Heel. Over the last few years, large deals, deals that are over a million dollars have been the fastest growing segment of our business overall. And those deals generally require that we have relationships at all levels of the organization, including at the senior levels. And so we’ve been developing a both our sales force, our partner relationships, and our relationships with our customers in such a way that they can support us winning those types of deals. And we think we’ve been somewhat successful in that.The other piece that’s played into that is that many of the newer solutions that we’ve spoken about and that Anders mentioned earlier, things like SmartLens or SmartPack, those are solutions aimed at solving a particular business problem and those are generally business problems center of our customer strategies and therefore have the attention of senior decision makers in those companies. And they help us in order to build those relationships, but also to address those needs and then be successful with those types of sales.
Jeff Kessler:
My follow-up is, when we’re looking at some of the newer, smaller, faster growing businesses, some obviously healthcare comes to mind and certain areas of the T&L, certain specialty areas of the T&L area. Can you talk about where gross margins had been and where they are now relative to the rest of the company? Are they at company level yet or is this the type of thing where we’re going to see, hopefully going to see an improvement going that reaches or perhaps exceeds the average GM of the company?
Olivier Leonetti:
So Jeff, few things. One does new solutions; despite being expanding are growing at a much higher great rate than the company average. So faster growth. And the gross margin profile of those new solutions is higher than the company average, because of – as Anders and also Joe mentioned because of the value we’re providing the economics for both parties, our customers and ourselves are better.
Jeff Kessler:
Okay. Thank you very much. I appreciate it.
Operator:
Our next question will come from Andrew Buscaglia of Berenberg. Please go ahead.
Andrew Buscaglia:
Hey, guys. Can you talk a bit about the use of your initiative to drive sales from the supplies market? Has that helped your margins this quarter and in generally with the USPS contract as you deliver more sales related to ancillary products, should that help your margins longer term?
Anders Gustafsson:
So, estimate supplies and USPS, I think. So first on supplies, that’s you know, one of our adjacent markets that we put a fair bit of effort behind to make sure we can drive attractive growth. It's been growing nicely over the last several years. And we're focusing both on adding new capabilities, new differentiation that are more in line with our Enterprise Asset Intelligence vision. I would highlight that we've in-sourced the capability of supplying RFID tags, so smart tags, as well as our Temptime labels, which can indicate exposure to temperature over either short or longer periods of times.From a margin perspective, the overall margin profile of our supplier’s businesses a little lower than our corporate average, but not much. And we obviously working hard to make sure that we improve both the growth rate and the margin rate for that. For USPS, you know it's a complete contract and includes accessories and other products. I'm not really in a position to comment specifically on the margin profile of the different sub components of the contract. But you know, again, it's accretive to our bottom line and to drive attractive shareholder value.
Andrew Buscaglia:
Okay. And then really, you know, with that USPS contract, you said it was the biggest one in your history, I believe. Are there other deals out there like this that you see as potentially moving forward over the next 12 to 18 months?
Anders Gustafsson:
So, there's not a lot of contacts that are in one signed contract gets to be this large, but we have a lot of customers that have very large install basis, but they tend to buy more over time versus having a one contract. So there's a number of customers that have substantial installed basis that are in the same ballpark as USPS,
Andrew Buscaglia:
Okay, thank you.
Operator:
Our next question will come from Jason Rodgers of Great Lakes Review. Please go ahead.
Jason Rodgers:
Yes, just wanted to ask about the share repurchase, what level you have implied in your 4Q guidance. And with then at the bottom of your ranger very close to the bottom, what are your thoughts to accelerating share repurchase to help offset the tariff impact in the first half of next year? Thanks.
Olivier Leonetti:
So, Jason, we are not assuming buyback – the impact of buy backing our EPS wrench. The reason for this is we believe is the best way to really describe the operational performance of the company. Having said that, we expect to be in the market in Q4 to our buyback program. And our level of participation will depend on stock price levels. But again, no buyback impact in EPS guide.
Jason Rodgers:
Okay, thank you.
Operator:
And our next question will come from Paul Coster of JPMorgan. Please go ahead.
Paul Coster:
Yeah, thanks for taking my second question. Just wanted to look at the Windows to Android upgrade cycle where it stands, how the competitive landscape has changed if at all this year? And what the duration of the upgrade cycle remains to be in your opinion?
Anders Gustafsson:
Yeah, first, our mobile computing business continues to perform very, very well. You know, we had a strong quarter in Q3 and that was on top of an exceptional quarter last year. You know, we have several drivers that are supporting that growth, you know. The number of new use cases continues to expand. I'd say, our software capabilities is a great driver for this. We're also seeing, you know, consolidation of multiple devices or applications on top of our devices. Workforce Connect is a good example of that where our employees used to carry a mobile computer and a say PBX wireless phone that's now been consulting to one device, one Zebra device where running a bulls app. You know, the trend of having a device for every worker is also a big driver. We've seen lots of our customers want to make sure that as many of their workers are connected as they can. And today, we estimate about a third of eligible employees do have a device, so we see great opportunity to continue to drive penetration deeper into our customer accounts.Specific to the Android transition, that that continues to be a great catalyst for us. We still estimate about 10 million legacy Windows devices in the market. And we continue to also still enjoy over 60% market share of Android in the enterprise. The tail side of those 10 million devices, legacy Windows devices being upgraded or refreshed to Android will probably be longer than what we had originally expected. [Technical Difficulty]So thanks to Zebra team and our partners for delivering another quarter of strong profitable growth. I also want to acknowledge that this week, we celebrated the fifth anniversary of the highly successful enterprise acquisition. Our team has transformed our organization and the industry. And we have a tremendous opportunity ahead of us. I appreciate everyone's dedication as we continue our journey. Have a great day everyone.
Operator:
The conference is now concluded. Thank you for attending today's presentation. You may now disconnect.
Operator:
Good day, and welcome to the Second Quarter 2019 Zebra Technologies Earnings Conference Call. [Operator Instructions] After today's presentation, there will be an opportunity to ask questions. Please note, this event is being recorded.I would now like to turn the conference over to Mike Steele, Vice President of Investor Relations. Please go ahead.
Michael Steele:
Good morning, and thank you for joining us today. Before we begin, I need to inform you that certain statements made on this call are forward-looking and subject to the Safe Harbor provisions of the Private Securities Litigation Reform Act of 1995. These statements are based on current expectations and assumptions and are subject to risks and uncertainties. Actual results could differ materially due to factors discussed in our filings with the Securities and Exchange Commission.During this call, we will make reference to non-GAAP financial measures as we describe our business performance. You can find reconciliations of our GAAP to non-GAAP results in today's earnings press release and at the end of the slide presentation. This presentation will include prepared remarks from Anders Gustafsson, our Chief Executive Officer; and Olivier Leonetti, our Chief Financial Officer. Anders will start with our second quarter highlights. Olivier will then provide more detail on the financials and discuss our third quarter and full year outlook. Anders will conclude with progress made on Zebra's Enterprise Asset Intelligence vision. Following the prepared remarks, Joe Heel, our Senior Vice President of Global Sales will join us, as we take your questions.Also throughout this presentation, unless otherwise indicated, our references to sales growth are year-over-year on a constant currency basis and exclude results from the recently acquired Xplore Technologies, Temptime and Profitect businesses. This presentation is being simulcast on our website at investors.zebra.com, and will be archived there for at least one-year.Now I'll turn the call over to Anders.
Anders Gustafsson:
Thank you, Mike. Good morning, everyone, and thank you for joining us. Our team executed well and drove strong profitable growth in the second quarter. As you can see on Slide 4, we reported net sales growth of more than 8% or 7% on an organic basis. And adjusted EBITDA margin of 21.2%, a 150 basis point year-over-year improvement and non-GAAP diluted EPS of $3.02, a 22% increase from the prior year.We continue to outpace the competition through our innovation, unmatched scale and deep relationships with customers and partners, our mobile computing, data capture and printing portfolios have never been stronger. This has been accomplished through focused R&D investment to build upon our best-in-class offerings. We saw a broad-based global growth in Q2, with solid performance both the direct and through the channel. Operational discipline and cost efficiencies enabled us to accelerate profit growth without compromising our investments in our employees and growth initiatives. Enterprise mobile computing was a bright spot, growing double digits, as we continue to extend our lead in the industry, through the broadest selection of Android powered solutions. Enterprise workers are utilizing our mobile computers for a variety of new use cases.We are also benefiting from the multi-year transition to Android from the Windows operating system. Organic investments in initiatives to diversify growth are paying off. For example, RFID solutions and our Workforce Connect software application, were additional bright spots in the second quarter. We also continue to see acquisitions as a vector of profitable growth for the company and the way to penetrate attractive adjacent market opportunities.In the second quarter, we announced and closed on the Profitect acquisition. Profitect is the leading provider of prescriptive analytics, which is an attractive growth opportunity for us and advances our position as a solutions provider as well as our Enterprise Asset Intelligence vision. Overall, our solid first half performance and leadership position in the market provides us confidence in our outlook for the year.With that, I will now turn the call over to Olivier to review our financial results, discuss our outlook and our new $1 billion share repurchase authorization. Our strong balance sheet and cash flow generation afford us the ability to return capital to shareholders, while continuing to invest in our business.
Olivier Leonetti:
Thank you, Anders. Let us start with the P&L. As you can see on Slide 6, net sales grew 8.4% in the second quarter, which translated to 7% on an organic basis, before the impacts of currencies and acquisitions. We saw diversified growth in each of our reporting segments in most regions. Enterprise Visibility & Mobility segment sales increased 9.2%, led by particularly strong demand in mobile computing and support services. Asset Intelligence & Tracking segment sales increased 2.9% with growth in printing, supplies, services and retail solutions.Turning to our regions; in North America, sales grew 7%, primarily driven by strength in mobile computing, services and RFID. We saw particular strength in retail and healthcare and had some major competitive wins. EMEA sales increased 9% with relative strength in mobile computing and services. We saw growth across most countries. Retail and transportation and logistics, were particularly strong with continued traction in RFID. Sales in our Asia-Pacific region were up 7% with relative strength in our mobile computing and printing categories. We realized strong growth in Australia, Southeast Asia and China. Latin America sales were flat, primarily due to lower sales in Mexico due to continued geopolitical weakness. Adjusted gross margin expanded 100% -- 100 basis points from the prior year period, primarily driven by go-to-market discipline, as well as increased productivity and cost efficiencies, particularly in support services.Consistent with one of our key operating principle, adjusted operating expenses as a percentage of net sales improved 100 basis points from the prior year period. We have a balance approach of driving operating leverage, while continuing to make prudent investments in growth initiatives. Second quarter 2019, adjusted EBITDA margin was 21.2%, a 150 basis point increase from the prior year period. We drove non-GAAP earnings diluted share of $3.02, a 22% year-over-year increase.Turning now to the balance sheet and cash flow highlights on Slide 7. We generated $165 million of free cash flow in the first half of 2019. This was $68 million lower than the prior year period, entirely due to the increased working capital usage in the first quarter, which we previously discussed. Free cash flow generation in the second quarter was higher than the prior year period, and we expect a strong second half performance. Our 1.8 times net debt to adjusted EBITDA ratio is below the midpoint of our targeted range of 1.5 to 2.5 times. As Anders mentioned, today we announced that our Board has authorized a $1 billion share repurchase program. Our strong balance sheet and cash flow profile enable us the flexibility to maintain our debt leverage target range, one, investing in our business, including acquisitions and repurchasing up to approximately 2% of our shares outstanding annually.Let us turn to our outlook on Slide 8. We're currently cycling our prior year third quarter exceptional performance. That said, net sales growth in Q3 2019 is expected to be between 3% and 5%, which assumes an approximately 2 percentage point positive impact from recent acquisitions and then approximately 1 percentage point negative impact from foreign currency exchanges. We believe Q3 2019 adjusted EBITDA margin would be approximately 22%, which assumes higher gross margin and operating expense leverage from the prior year. Non-GAAP diluted EPS is expect -- is expected to be in the range of $3.15 to $3.35. We are maintaining our full year 2019 net sales growth to be between 5% and 8%, which assumes approximately 2 percentage point positive impact from recent acquisitions and approximately 1 percentage point negative impact from foreign currency rate changes.Given that we are assuming about 50 basis points additional adverse impact in FX from our prior guide, we have effectively increased our organic growth guide by approximately 50 basis points. Full year 2019 adjusted EBITDA margin is now expected to be approximately 22%, an improvement from 2018 and our prior guide. Our team has been driving gross margin improvement and operating leverage at the high-end of our expectations. We continue to expect that full year 2019 free cash flow will exceed $625 million. Unlike 2018, we assume that working capital would be a use of cash in 2019. You can see other full year 2019 modeling assumptions on Slide 8.With that, I will turn the call back to Anders to discuss the progress we are making on our Enterprise Asset Intelligence vision.
Anders Gustafsson:
Thank you, Olivier. We are very pleased with our Q2 results and the momentum we see in our business.Now turning to Slide 10; we are advancing our Enterprise Asset Intelligence Vision to enable every frontline asset and worker to be visible, connected and optimally utilized. Zebra enables this vision by providing a digital view of the entire enterprise. Our products and solutions send data from assets, products and processes. This information including status and location is analyzed in real-time to determine the best possible operational action to improve productivity and provide greater insight into business operations.An integral part of our solutions ecosystem is Savanna, our cloud enablement platform that connects our devices and powers our intelligent edge solutions. Savanna benefits our partners and customers by providing visibility of workflows at the frontline of business. In June, we launched Savanna Data Services, which delivers sensor information, data analytics and event triggers through application programming interfaces or APIs to enable workflow optimization. Savanna supports developers through a self-service web portal with monetizable API-based data services, which empowers our partner community and end customers to build secure, scalable, digital services with ease and speed. It is a clear step forward in elevating our reputation as a solutions provider, enabling customers to enhance the analytics layer of the sense analyze act framework. As a proof point, Dawdle, a London based e-commerce service provider has been an early user of Savanna Data Services. They have been leveraging print from cloud APIs to reduce the deployment time of its ship from store proposition.Longer term, they expect to use the blockchain ledger of Savanna to distribute data across the supply chain to reduce return handling costs and get items back into inventory more quickly. We've also been advancing our Enterprise Asset Intelligence vision through acquisitions, the most recent being Profitect in Q2. Profitect complements our growing suite of other Zebra software applications including Workforce Connect, MotionWorks and our visibility services offering. Additional Profitect's offerings, its technology and talented team, expands our relevancy deeper and wider in global retail operations. The solution identifies areas for improving inventory and pricing accuracy, idle stocks and sellable merchandise and assortment discrepancies. Overtime, we expect to leverage Profitect's artificial intelligence and machine learning capabilities to address all of the vertical markets we serve.We also intend to incorporate Profitect's functionality into Savanna to further build out the analyze and act layers of the platform, benefiting both Zebra and our partners. The acquisitions we have made over the past year enable us to scale attractive existing categories where we are underpenetrated and enter high growth new markets outside the core, that advance us as a solutions provider. In addition to Profitect, Temptime has enabled us to expand our smart supplies offering into time temperature monitoring and Xplore has augmented our enterprise tablet portfolio with best-in-class ultra-rugged form factors.We have made solid progress on our Enterprise Asset Intelligence vision, as we help businesses across many industries digitize their operations and gain a performance edge. We are doing this by leveraging our deep knowledge of workflows and capitalizing on key technology megatrends including mobility, automation, cloud computing and the proliferation of smart devices and sensors, all of which create opportunities for Zebra.Slide 11 highlights the range of vertical markets we serve, including health care, retail and e-commerce, transportation and logistics and manufacturing, as well as other attractive markets that broaden and diversify our growth opportunities. In healthcare, our fastest growing vertical, our solutions translate into more efficient operations and increased patient safety. We recently implemented a clinical mobility solution with Nemours Children's Health System that empowers its staff to improve operations at its two hospitals, including remote patient monitoring. This customer replaced its smartphone consumer devices used by nurses with our healthcare purposed TC51 mobile computers to improve connectivity, durability and collaboration. We helped to provide a seamless bridge between the medical devices and electronic health records for a 360 degree real time view of patient health and status for optimal care. Our improved capabilities are as a solutions provider are moving us up the stack with healthcare providers like Nemours.In retail and e-commerce, we are a trusted strategic partner with the leaders in this space. We have found that most retailers see significant opportunity for improvement with their omnichannel fulfillment capabilities as they stretch to meet consumers' heightened expectations. Our customers are deploying a wide range of increasingly complex solutions that can include RFID, professional services and software applications such as Workforce Connect. We are also seeing an increasing number of our customers equipping their associates and shoppers with our mobile computers that empower them with the real-time information they need to successfully execute omnichannel fulfillment and elevate the overall in-store experience. This increase level of tech investment delivers a high ROI to the customer and is necessary to compete effectively. The prominent department store chain recently chose to upgrade its mobile computers in their stores with our latest Android powered TC52 model to enable their new omnichannel strategy. As this retailer rolls out our solution, we are providing professional and support services to ensure a smooth transition. We have seen many competitive takeaways like this one, with prominent retail and e-commerce players, who require a best-in-class enterprise grade solution.In transportation and logistics, most customers site capacity utilization, labor shortages and expedited delivery requirements as top challenges they face over the coming years. By helping to drive increased productivity and efficiencies, Zebra can help bring their operations to higher level with their current workforce and resources. The results of our recent warehouse vision study, show that more than three quarters of respondents say that, augmenting workers with technology is the best way to introduce automation in the warehouse. As a thought leader and trusted advisor, we are demonstrating a number of proven ways to meet this need. For example, Zebra will be rolling out a solution with the global transportation and logistics customer over the next year. We will be enhancing the effectiveness of parts of delivery in Europe with that solution featuring TC57 mobile computers, various professional and support services, and the monitoring of the load density of the customers air cargo containers.In manufacturing, our customers are looking for trusted partners, who can increase their operational visibility and efficiency. A notable example can be found with a major Asian contract manufacturer, who is rolling out our RFID solutions on its plant floor, to increase accuracy and reduce costs. Beyond our traditional verticals, we are excited about our opportunity in adjacent markets. For example, we are well positioned to make new inroads into the federal public safety market. Our TC57 and TC77 enterprise class mobile computers as well as our L10 and XSLATE R12 rugged tablets are now certified for use on the FirstNet network. Our offering is ideal for a wide variety of mission-critical applications inside and outside the four walls.In summary, we are excited about the innovative solutions we are implementing with a diverse set of customers worldwide to address their increasingly complex business priorities. The success we are realizing in the marketplace demonstrates the progress we are making with our Enterprise Asset Intelligence vision. We continue to focus our investments in solutions that extend our lead in the industry and drive shareholder value.Now, I'll hand the call over to Mike.
Michael Steele:
Thanks, Anders. We'll now open the call to Q&A. We ask that you limit yourself to one question and one follow-up, so that we can get to as many of you as possible.
Operator:
Thank you. We will now begin the question-and-answer session. [Operator Instructions] Your first question today comes from Andrew Buscaglia with Berenberg. Please go ahead.
Andrew Buscaglia:
Thanks for taking my question. Can you talk about -- so just digging into your guidance, so implies a fairly large ramp in the Q4, and Q3, it looks a little bit more muted? Can you talk about the -- which reflected in your guide, and I get the sense your margins are strong, but I get the sense your holding back a little bit on the top line there? So what's -- how did you come up with that guide?
Olivier Leonetti:
Good morning, Andrew. So we are guiding at this stage for nominal growth of about 3% to 5%. That would translate into a 2% to 4% on an organic basis. And if you remember last year in Q3, we had a very strong growth about 15%. So you have to take this guide in the context of a tough compare and to answer a bit more specifically to your question. At this stage, we are planning to have growth across our portfolio either from a product standpoint or regional standpoints. And we feel good about the guide, we are presenting to you today, based upon our ability today to cover key trends in the market. From a profitability standpoint, our guide includes leverage on the EBITDA line at about 22%, that would be about 100 basis point improvement in term of profitability. And as you have seen now for a few quarters where we believe, we have OpEx or gross margin leverage in the P&L due to the operational discipline we have in the company and that is also reflected in our guide.
Andrew Buscaglia:
Got it. And I think there's a little bit of confusion with regards to when your bigger competitors having substantially weaker results. What -- I guess, can you comment on, what you're seeing? Do you think -- I think you're gaining share generally. What are you seeing in the channel and -- yes, if you could talk a little bit more about inventories at distributors?
Anders Gustafsson:
Yes. First -- I won't be able to comment on other competitors results or anything like that, but we feel good about where we are. We have a strong and compelling vision for the company that we have been executing diligently on over the last several years, specifically in Q2. I think we executed very well and drove strong profitable growth across the company. We had solid performance in Asia Pac, EMEA and North America both direct and through our channel. We saw from a product perspective, particular strength in our mobile computing portfolio and services and from the vertical perspective, retail, e-commerce as well as transportation logistics were strong performers. But all that verticals were up for the first half. And yes, we have -- today, we have a strong competitive position. Basically on the base of the strength of our product portfolio, and I think also our value propositions are resonating very well with our customers. And specifically on the inventory position, let's say, we manage channel inventory very carefully every quarter all the time. We continue to have the channel inventory be within -- comfortably would be within the band of what we consider to be normal. So there's nothing unusual for us in that area. And maybe sales, so we compensate our sales people on the sales out. So there is no incentive to drive, say overstocking of the channel.
Andrew Buscaglia:
Okay, got it. Thanks guys.
Operator:
The next question comes from Jim Ricchiuti with Needham & Company. Please go ahead.
James Ricchiuti:
Thank you, good morning. I'm wondering as we look out at the second half guidance, what is that I assume for larger deals. I wonder, can you characterize your larger deal pipeline, you clearly had some -- it sounds like some competitive wins thus far this year.
Olivier Leonetti:
So we are not planning and then normal amount of large deals. They are not totally contemplated in the guide, we are putting forward, Jim, and maybe Joe can complement.
Joe Heel:
Yes. Large deals have become an important part of our portfolio. And in the second half, we expect a number of large deals, but as Olivier said, not unusable for that part of the year, in particular Q4, is usually a large deal quarter and we don't expect an unusual number of large deals in this year relative to previous years.
James Ricchiuti:
Thank you. And just my follow-up question, just as it relates to the macro environment, it seems like you're seeing pretty good strength in your core markets. But where are you, if at all seeing signs of potential caution from the customer base? Are you seeing it in the smaller markets like manufacturing, which is very fragmented, but still a reasonably sizable part of your business?
Anders Gustafsson:
I'd start by saying that our solutions have become much more foundational to our customers' strategies. They are -- our customers are much more dependent on our type of technology to be able to execute on their top priorities. Things like we help them increase workflow efficiencies particularly important in tight labor markets. We provide real-time guidance to the front line of their employees, and hence the customer patient experience and we do all this through our partner ecosystems. So our business -- we've worked hard on making sure that we have diversified our business as much as we can across geographies, products and verticals. And I think that is helping us. Every quarter, we'll see some countries or some verticals have some ups and downs, this is no different. Last year was maybe a little unusual in that -- it was very broad based, but we mentioned last quarter and it still holds through that -- Mexico would be a little soft based on geopolitical environment, but generally, we saw a strong performance across most of our sub-regions across the world.
James Ricchiuti:
Thank you.
Operator:
The next question today comes from Paul Coster with JP Morgan. Please go ahead.
Paul Coster:
Yes, thanks for taking my question. So Anders, I know many investors are concerned the so-called Androids upgrade cycle might be peaking. Can you give us your latest thoughts on where we stand in the replacement of Windows CE and Windows Mobile? And why you believe that the growth might persist beyond this year?
Anders Gustafsson:
Yes. First, I'd say -- from a broader perspective, I'd say that we are seeing a broad and innovative portfolio of products and solutions more broadly across the entire portfolio driving solid growth across the business. So Android and mobile computing is one aspect. But this is something that's much broader for us than one product line. Again, I go back to some of the things that I think differentiates us in the market of some things like our deep understanding of work flows and giving our customers the ability to leverage data at the edge to take more good real-time decisions to help to optimize and drive their businesses. So we're very excited about opportunities in all of our product lines. And there's several megatrends that support the growth like the on-demand economy.Now specifically to mobile computing, we have seen great growth over several years now. And we're certainly very excited about the progress we made and the outlook we have for that business. There are several drivers for the growth we've seen. Now there's things like a number of new use cases they are being deployed that's underpinned by the strong portfolio of software capabilities that we have developed for our mobile computing portfolio. So this new use cases, I think, the best being long-term growth drivers. A couple of examples, a lot of our customers are looking to consolidate multiple devices or multiple applications onto our mobile computers. One example will be many verticals and many customers are using or have historically used dedicated PBX or wireless PBX phones for people. Now with our Workforce Connect application, we can consolidate that device and that use case onto our mobile computers.Another trend we're seeing is that our customers are looking to put more and more technology in the hands of all their people. So pushing technology further into the organization, so the trend of having a device for everybody is gaining a lot of traction. And I'd say also our big screen portfolio of mobile computers, so tablets and vehicle-mounted computers are seeing a lot of new use cases and interest also. Now specifically to the Android transition, it clearly has been the catalyst for growth for us. We still have over 60% market share in Android. And the overall market -- mobile computing market is now more than 50% made up of Android devices. We still think that there's lots of potential in this market. We anticipate or we forecast that there is still about approximately 10 million legacy Windows devices in the market. And these devices are not all going to be converted to Android by 2020, when Microsoft stops supporting their older mobile operating systems. So this conversion cycle will take longer. We see good drivers.Our software continues to be a great driver and new devices -- we released some new devices specifically to capitalize on the warehouse transition, that's ramping up now, so our MC33 and MC93 products. So Android is clearly a great driver, but there's only one of several long-term drivers for our mobile computing business.
Paul Coster:
Quick follow-up. You're obviously investing a lot in software. You're acquiring your way into software data services, cloud applications, APIs and some. How is this expressed in your business model, because I know some folks looking in vain for the software line and it's not there. So just translate into margin improvement on the hardware side?
Anders Gustafsson:
Well, first I'll give you a couple of thoughts around our software business and the strategy for it. We've gone from having kind of made historically, say downward devices to smarter devices and now more smart infrastructure. So very much focused on driving a performance edge for our customers and its entire portfolio and software has become a great differentiator for us. Our Software DNA layer makes it lot easier for our customers to integrate, manage and their suites of Zebra products. So the -- specifically we launched the Savanna Data Services, that's a great new capability for us that enables Zebra and our partners and our customers to more easily access data as well as enable Zebra to monetize that data. It also then helps demonstrate thought leadership for us and moves us up the stack as a solutions provider and it will help pull through our broader solutions as well. Software is still a modest part of our overall business, but software as a differentiator is something that's embedded into all our devices also, but we do expect it to continue to be a bigger and bigger part of our business.
Olivier Leonetti:
And to complement Paul on the business model impact. Clearly, the strong gross margin performance of the company, which we have posted now for several quarters is also due to the strength of the software offering and you don't see that necessarily in the software line in the P&L, but it's reflected also in the strong gross margin we have hardware, as Anders said. And these software offering allows us to sell based upon return on investment basis rather than just speed and feeds. And we are as a result, perceived as a thought leader in the industry and that is reflected in the way we price.
Paul Coster:
Thank you.
Operator:
The next question today comes from Brian Drab with William Blair. Please go ahead.
Brian Drab:
Hi, good morning. I was wondering if we could just maybe drill into Slide 6 a little further and just curious on the 3% growth in AIT. Can you talk about may be just specifically within that segment, first, in terms of end markets, retail manufacturing, P&L, which were above or below 3%? And then it would be great too, if you could mention in terms of geographies for AIT, which were above or below 3%? Thanks.
Anders Gustafsson:
Yes. I will start here. So first, AIT grew in Q2. We did see fewer large deals in Q2 2019 versus last year. So we were not able to replicate all of the large deals that we saw last year, and they were mostly in retail but also some other ones. In the -- within our printing portfolio, I'd call out RFID printers as a particularly strong growing segment of our portfolio. But overall, our printer portfolio, overall AIT portfolio is positioned very well, and we like the grow prospects we see in the market here. We do have a strong and fresh portfolio of smart connected printers, which has really an unrivaled manageability through our Link-OS and that's a great differentiator. From a regional portfolio, we saw good growth from printing in Asia Pac, and we saw it in Europe particularly. I think I would call out those two as the strongest areas for us. Even China had good growth for us, which is a good printing market. So we were up high single digits in China as well. So if we are offsetting some of the discrete electronics manufacturing by penetrating other manufacturing sectors in China like automotive and other heavier manufacturing. Does that answer your question?
Brian Drab:
Yes. I mean, I was hoping maybe -- yes, that's all helpful, obviously. But I was hoping maybe more specifically like -- and I guess you're saying retail was below 3% and manufacturing and T&L were above? I mean, I still feel like I'm guessing at the specific answer to my question. I'm trying to read between the lines and I guess 3% from the other regions were below -- I mean some are above and below. I'm just trying to reconcile this with what we're seeing for some of the CapEx trends in these end markets.
Olivier Leonetti:
The way we model our printing business is actually we are not seeing today any key outliers as Anders and Joe mentioned earlier, you can have a vertical of particular country being an outlier in a particular quarter. But we would characterize printing as being strong across the majority of the portfolio. That was the case in Q2 and that's also our assumption in the rest of the year. No particular outliers really, Brian.
Brian Drab:
Okay, thanks. And then just a follow-up on a different topic; so the Android business is doing very well. And these products are relatively new in your portfolio and whenever there's a new product, obviously, there's opportunity to take some of the manufacturing cost out over time. And I'm wondering is that a key lever that you might be able to pull over time as kind of optimizing the cost to manufacture these Android products?
Anders Gustafsson:
So we always look at -- we do value engineering routinely as part of our product roadmaps and look at bringing out costs and based on volume, we renegotiate pricing with our suppliers. I would say here that we have been actively doing this for some time. And the cost -- the margin position now on Android products are very much in line with the margin position on our legacy Windows devices. So we -- this is not something that we haven't done. This is something that we have been doing actively for some time.
Brian Drab:
All right. Okay, thanks. That's helpful. Thank you.
Operator:
The next question comes from Keith Housum with Northcoast Research. Please go ahead.
Keith Housum:
Good morning, guys. Question for you, Olivier, when you're talking through the geographical growth, it sounds like retail and healthcare continues to be a significant driver of that growth. Quite honestly, it's been several years we're seeing that. And we're expecting to perhaps say T&L and warehousing and manufacturing perhaps contribute more to that growth here this year and perhaps into next year. Can you provide a little more color on the growth you're seeing in those segments? And are they jumping onto the Android train? Or is there still a little bit time before you see it happening?
Anders Gustafsson:
So I'll take that for you here. But first, you asked basically about T&L and manufacturing and any other kind of vertical for us. But transportation and logistics goes up very strong in Q2. It's up double-digit in Q2. It tends to have a very solid growth profile. If you look at the last 18 months, T&L has done very well. There is some strong secular trends that supports that. You see T&L providers are facing expedited delivery times, labor shortages. A number of new economics that comes with delivering one box every household versus a number of boxes to corporations. So all of those things are kind of being good backdrop for us to talk about how we can help introduce automation and technology to help address those issues. I think we are uniquely positioned in many ways to help our customers drive those or capitalize on those issues. In transportation and logistics, the Android is having a particular play now in the warehouse transition. The warehouse is now starting to really ramp moving from Microsoft to Android. And we see our Intelligent Edge Solution. So SmartPack, location solutions, RFID and so forth to also be particularly well-suited for the P&L space and the warehouse and giving us thought leadership position also.If we then move to manufacturing; manufacturing was not as quite as robust in Q2. But it has performed very well over the last 18 months or so. We -- our portfolio is increasing, enabling industry folder out. So we see manufacturing as a sizable market opportunity for us. Manufacturers are looking for increased visibility into their supply chain. And the Android transition is also accelerating within manufacturing. Also, our location solutions has manufacturing as its primary vertical market.
Joe Heel:
I'd like to add one more thing. This is Joe Heel. We spoke before about the fact that of the legacy Windows devices, about 10 million, we think remain to be replaced in the market. And if you look into more detail into that, our remaining installed base, we believe the majority of that is in the warehousing and manufacturing space. For a variety of reasons, those customers have been slower to adopt those technologies. But we do expect that that adoption will now pick up. And you see this reflected in the fact that we've released just in the past quarter the MC33 -- the MC93, I apologize, and before that, the MC33, which are the flagship devices that serve that warehousing manufacturing market. And we're seeing good adoption in that space as evidence of the Android transition now focusing heavily on warehousing manufacturing going forward.
Keith Housum:
Great, very helpful. And then I get this question often, I know it's a very imprecise science year. But the 9 million to 10 million mobile computers that we think still have or installed windows. That number really hasn't moved probably over the past year or maybe in 18 months that we've been talking about it. Is there anymore precision that we can get on -- are you guys are getting at a number to say that, that number still remains at roughly that same range? Or you still adjust, this is our best guess based on incomplete data that's out there?
Anders Gustafsson:
It is incomplete data, I guess, and that -- we can't go and identify each and every one of those 10 million devices. But it has come down in the numbers we've used on our calls over the last 18 months has come down. But I'd say the reason hasn't come down may be faster is that -- there was only last year that the market switch to be more -- over 50% Android from Microsoft. So there's still a substantial amount of legacy Windows devices being sold into the market. So while we are, say, eating into the installed base from one end, we're adding to it or the industry is adding to it on the other end with new legacy devices.
Keith Housum:
Yes, good one.
Joe Heel:
I think the one dynamic that has perhaps surprised us a bit as well is that in those segments that still have very high penetration of Windows mobile computers, our customers have continued to buy mobile computers at relatively high rates. There are some markets around the world where more than 50% of the mobile computing revenues are still in the Windows category. So that's prolonged. The Windows existence and -- will also prolong the transition cycle to Android going forward.
Anders Gustafsson:
So maybe I'd add a couple of questions that kind of talks about Android being having peaked or being close to peaking. We certainly don't see that. We expect the Android transition to continue for some time, and when you then couple that with the proliferation of new use cases and deeper penetration of devices into corporations, we believe mobile computing is going to be a good growth business for some time.
Keith Housum:
Got you. Good point. And if I could just squeeze one more in here in terms of the share repurchase. Did I hear you guys say that you guys are on a cap the share repurchases at 2% of the share outstanding annually? And then are you guys willing to take on additional debt to be opportunistic with the share repurchases?
Olivier Leonetti:
So Keith, you summarized it well in term of what we're planning to do. So let me give a bit of background of why the buyback. So one, we achieve now our -- the bottom of our leverage range of about 1.5. We will achieve that in the third quarter start of the fourth quarter. That's why we believe that buyback should be on the table. And we believe that the strength of the cash flow of the company will allow us to invest in the business, invest in M&A and still do a buyback. And to your point, we plan to buy back within a 12 months period, about 2% of the share outstanding. Would we go higher opportunistically? We would see.
Keith Housum:
Great. And so -- are you willing to take on additional debt in order to fund those debt repurchases?
Olivier Leonetti:
We don't think we need to do that. The strength of the cash flow will allow us to finance buyback with the cash of the company.
Keith Housum:
Great, thanks guys. I appreciate it.
Operator:
The next question comes from Richard Eastman with Baird. Please go ahead.
Richard Eastman:
Yes, good morning. Could Olivier or Anders, could you just speak to pricing and price capture in the quarter? And what actions were taken if any on pricing in both the channel and quite frankly, I know and the larger projects, it is a bid process. But has pricing inched up on the large bid opportunities as well?
Anders Gustafsson:
So we work in a competitive environment. We've had strong competitors, and it's always been a competitive market. We've been able to focus very much -- our attention on making sure that we have very compelling portfolio of solutions that are attracted to our customers, and we are certainly looking to see us getting a premium in the market. I think we have been able to achieve that for a long time. Obviously, we have to compete on occasion for deals, but we've so far been able to do that well and offsetting any price pressure with additional cost reductions to maintain or even now increase our gross margins. But I wouldn't characterize that the price pressure or the competitiveness of the market is particularly different today than it was three months ago or six months ago. Maybe, Joe, you have any further comments?
Joe Heel:
Our margin picture always has two parts. We already talked about the large deals, Anders described that very well. And the other part is what happens in our run rate, which is the pricing of the transactions. It goes primarily in smaller quantities to distribution. And we've developed, I think, a very good level of expertise to work closely with our distributors and partners to understand exactly where the market price is and to price that in the competitive way so that we can continue to grow. And we've been pleased with our ability to realize a good pricing in that segment, while continuing to gain share.
Richard Eastman:
Could I -- and just to put some clarity on that. When I look at the adjusted gross margin year-over-year, I think, it's up 100 bps, 100 basis points. Is there a price capture piece of that? The price year-over-year on a consolidated basis with the channel, with the products, did it add 20 basis points to that gross margin improvement? Or is there a number, Olivier, that you could just slice out of that and say, look, on a consolidated basis, both through channel, through direct that we're capturing so many basis points of that 100 as price?
Olivier Leonetti:
It's difficult to answer with precision. We -- the strength of the margin is due to multiple drivers. The way we price the value of what we offer and also the supply chain efficiencies that I mentioned earlier. I wouldn't point to one in particular, and it's very difficult to pass all the pieces, Richard.
Richard Eastman:
Okay. Is -- sorry.
Anders Gustafsson:
No, I was going to say, we mentioned earlier software becoming a bigger part of our portfolio. That's helpful. I should also mention services has been able to improve margins quite nicely in Q2. And we expect that to continue to be a strong margin contributor.
Richard Eastman:
Okay. And then could I ask again. Just against that consolidated 7% core growth for the quarter. Did the channel grow at or above that in the direct business? I think you alluded to some of the retail wins maybe not as great this quarter. But just a growth rate on large direct wins averse the channel? How did it look relative to the 7% core?
Anders Gustafsson:
So one, it does change quarter-to-quarter. In Q2, our direct sales were stronger than the growth in the channel. But in Q1, we saw it the other way. There the channel is stronger than the direct sales of the large deals.
Richard Eastman:
Okay. And just my last question; I'm looking at maybe explore revenue was a little bit below where I thought it might come in. Now arguably, we just straight line the acquired revenue per quarter. But I'm curious if you could maybe just speak a little bit to the Xplore acquisition and maybe what's -- how you're may be repositioning or investing in their product portfolio to whether you're expanding their adjacent markets or what's the investment strategy at Xplore? And what's the hope for benefit there going forward?
Anders Gustafsson:
Yes. As a reminder, first, we bought Xplore to really help strengthen our broader big screen mobile computing portfolio, right. That includes Xplore, our ET5 portfolio tablets in our vehicle-mounted computers. And this portfolio as a whole has been growing very nicely and that includes Q2. We had very good growth across the portfolio in Q2. And since we acquired Xplore, it has really helped us cement us as the clear number two in the rugged tablet space. We think -- we continue to think of that is a very attractive market. Our new Xplore products have been very well received, and we have our first Android-powered Xplore tablets now available in the market. The integration is going well. And we now working on really optimizing the go-to-market to help drive scale and efficiencies. We've got in all -- this is -- Xplore is now available for all our partners to resell. And we're looking to see how do we capitalize also in some of the near adjacencies where Xplore has some strength that hasn't been historical strengths of Zebra. And Joe, can help.
Joe Heel:
Yes. So perhaps you asked about, how we are investing and as you said repositioning. And I would specifically identify two things. The first, Anders, just identified, which is the tablet market has additional vertical depth that outside of the core verticals that we've been talking about Zebra for many quarters now. Things like government, public safety and utility segments would be examples of such areas. And we are repositioning and investing in penetrating those segments, number one. And number two would be, the announcement that we just made to launch the L10 Android version. I think it's a very important additional investment. Why is that? Because it enables us to leverage that strength that we talked about earlier. Our software capabilities, our mobility DNA capabilities in Android, we can now leverage that into tablet space, and we think that will differentiate us. So those are two areas of investment we've made.
Richard Eastman:
Okay, very good. Thank you.
Operator:
The next question comes from James Faucette with Morgan Stanley. Please go ahead.
Erik Lapinski:
Hi, this is Erik on for James. Thanks for taking the question. You mentioned a global customer roll-out in transportations and logistics including low-density monitoring. Just wanted to ask, is this including your SmartPack solution? And maybe on that, if you can talk about how trials have been progressing, if you have more color on just timing to prove ROI there?
Anders Gustafsson:
Yes. So that specific reference was to SmartPack. And our broader portfolio of what we call Intelligent Edge Solution, SmartPack, SmartLens, RFID, location solutions and so forth, is progressing nicely. We have a growing pipeline of pilots. And we're certainly working hard to make sure we can convert all of those pilots into proper commercial roll-outs over time. But we feel, we're making good progress and it's also truly helping us or position Zebra as a thought leader and it pulls through a lot of our other products as well. And Joe, have some more comments.
Joe Heel:
Yes. Two more sort of flavors of color here. You can think about the expansion first in the way that Anders mentioned going from smaller trials where we're really trying to prove the technology and also prove the ROI of the solution to the customer to roll-outs that include hundreds or thousands of back doors where we now monitor the loading. And we now have multiple customers where we are rolled out in that sense. And we see that continue to expand. The other direction of expansion is there are multiple use cases within the solution. So you can monitor not only the loading of trailers, but you can also monitor the loading of air cargo containers for example. And there are other examples of how this technology and this solution can be expanded. We are doing so in both of these directions.
Erik Lapinski:
That's great, that's really helpful. Thank you. And then maybe just if you could us get a sense of how you're thinking about your capital allocation strategy given the newly announced share repurchase program? And if that potentially impacts any plans for M&A and your strategy there?
Olivier Leonetti:
So the priority for us is to invest in our business, either organically and inorganically. We believe that M&A would be a strong vector of growth for the company. And we believe that based upon the strong cash flow of Zebra that we can invest in the business and still return excess cash to a buy back. So no big change at this stage, Erik. And as we have reached now the bottom of our targeted leverage range, we believe we can do the three investments I've mentioned, organic, inorganic and buyback.
Erik Lapinski:
That's great. Thank you.
Operator:
And our last question today comes from Jeffrey Kessler with Imperial. Please go ahead.
Jeffrey Kessler:
Thank you, and thank you for getting me on the call. I wanted -- you alluded a little bit to the institutional market before. I want to know if you could update us a little bit on penetration into not just what you call safe cities, government civil projects, but also the education market, K-12 and college, which seems to be in other areas of security and tracking and AIDC. We're seeing a lot of growth in that specific market [indiscernible] gestating for so long.
Anders Gustafsson:
Yes, I'll start and then Joe will provide some extra color. But first, on the public safety market. That we talked about that on the call today. We think that is an attractive market opportunity for us in the range of several hundred millions of dollars. And I think its market has pushed to grow materially as rugged computers becomes a valid choice and enables new use cases there. Historically, the public safety market has been made up of either kind of traditional dedicated first responder devices that you are familiar with. But also there's been a lot of consumer devices in that space. And we think that there is room for our mobile computers as well as a good way of augmenting that market and providing growth for Zebra. And maybe some other thoughts from Joe here.
Joe Heel:
Yes. If you look at the public sector opportunities, including education, I think, we would say we see the majority of the opportunity in the public safety first, and in government, second. I think that would be sort of our order of opportunity priority at the moment.
Jeffrey Kessler:
Okay. And secondly, I'm wondering if you -- have you taken into account the -- with regard to your -- with Forex guidance, the possibility that Forex could be better or worse and expected in particularly places like the UK if things don't get organized there? Is that in the guidance already?
Olivier Leonetti:
It is. And by the way, FX at the moment is a headwind. And as we've said before, we have multiple levers to manage the P&L of the company. And we believe that we can manage FX as well.
Jeffrey Kessler:
All right, excellent.
Olivier Leonetti:
Thank you.
Jeffrey Kessler:
Go ahead, I'm sorry.
Olivier Leonetti:
That's what it, Jefferey.
Jeffrey Kessler:
Okay. Thank you very much.
Olivier Leonetti:
You take care.
Operator:
This concludes our question-and-answer session. I would like to turn the call back over to Mr. Gustafsson for any closing remarks.
Anders Gustafsson:
Thank you. So as we wrap up, I want to thank the Zebra team and our partners for another quarter of excellent execution and for delivering strong financial results. I also want to welcome the Profitect team to Zebra. Have a great day, everyone.
Operator:
The conference has now concluded. Thank you for attending today's presentation. You may now disconnect.
Operator:
Good day, and welcome to the Q1 2019 Zebra Technologies Earnings Conference Call. All participants will be in listen-only mode. [Operator Instructions] After today’s presentation, there will be an opportunity to ask questions. Please note this event is being recorded. I would now like to turn the conference over to Mike Steele, Vice President of Investor Relations. Please go ahead sir.
Mike Steele:
Good morning. Thank you for joining us today. Before we begin, I need to inform you that certain statements made on this call are forward-looking and subject to the Safe Harbor provisions of the Private Securities Litigation Reform Act of 1995. These statements are based on current expectations and assumptions and are subject to risks and uncertainties. Actual results could differ materially due to factors discussed in our filings with the Securities and Exchange Commission. During this call, we will make reference to non-GAAP financial measures as we describe our business performance. You can find reconciliations of our GAAP to non-GAAP results in today's earnings press release and at the end of the slide presentation. This presentation will include prepared remarks from Anders Gustafsson, our Chief Executive Officer; and Olivier Leonetti, our Chief Financial Officer. Anders will start with our first quarter highlights. Olivier will then provide more detail on the financials and discuss our second quarter and full year outlook. Anders will conclude with progress made on Zebra's strategic priorities. Following the prepared remarks, Joe Heel, our Senior Vice President of Global Sales will join us as we take your questions. Also throughout this presentation, unless otherwise indicated, our references to sales growth are year-over-year on a constant currency basis and exclude results from the recently acquired Xplore Technologies and Temptime businesses. This presentation is being simulcast on our website at investors.zebra.com and will be archived there for at least one year. Now I'll turn the call over to Anders.
Anders Gustafsson:
Thank you, Mike. Good morning, everyone and thank you for joining us. Our team executed well and drove solid profitable growth in the first quarter. As you can see on slide 4 we reported net sales growth of 9% or 8% on an organic basis; an adjusted EBITDA margin of 21.1% a 20 basis point year-over-year improvement; non-GAAP diluted EPS of $2.92 a 14% increase from the prior year; and free cash flow of $27 million. We achieved strong performance across Asia Pacific, EMEA and North America. Our team drove growth across the vertical markets we serve and demand remained strong through the channel. Our data capture and mobile computing product categories performed especially well. We also scaled operating expenses while at the same time investing in our employees and initiatives to drive sustainable growth. Additionally, in the first quarter we closed on the acquisition of Temptime Corporation, a leader in time-temperature monitoring which is an attractive growth opportunity for us. Our solid start to the year and leading portfolio of solutions provides us confidence in our outlook for 2019. With that I will now turn the call over to Olivier to review our financial results and to discuss our outlook.
Olivier Leonetti:
Thank you, Anders. Let us start with the P&L. As you can see on slide 6 net sales grew 9.1% in the first quarter which translated to 7.9% on an organic basis before the impacts of currencies and acquisitions. We saw growth in each of our reporting segments and across most geographies. Enterprise Visibility & Mobility segment sales increased 11.6% led by especially strong demand in data capture and mobile computing products. Asset Intelligence and Tracking segment sales increased 1.2%. We realized strong run rate business which was partially offset by fewer large printer orders in North America than the prior year. Turning to our regions. In North America sales grew 7% driven by double-digit growth in our mobile computing and data capture categories. We saw particular strength in health care and retail. Sales to small and mid-sized accounts remained strong. The EMEA sales increased 9% with relative strength across data capture, printing and mobile computing. We saw broad-based growth across the continent. Retail was particularly strong with continued traction in RFID. Sales in our Asia-Pacific region were up 12% with strength across all major product and service categories. Most countries grew double-digits including China. Latin America sales decreased 3%, primarily due to lower sales in Mexico, due to geopolitical weakness. Adjusted gross profit increased $37 million or 8%. As expected, adjusted gross margin decreased 50 basis points from a strong margin rate in the prior year period, primarily driven by less favorable business mix in both operating segments. We expect favorable year-over-year margins in Q2 and the full year, as I will cover in my outlook commentary. Consistent with one of our principles, adjusted operating expenses as a percentage of net sales decreased 100 basis points from the prior year period. We achieved this operating leverage while continuing to make meaningful investments to drive organic growth. First quarter 2019, adjusted EBITDA margin was 21.1%, a 20-basis point increase from the prior year period. We drove non-GAAP earnings per diluted share of $2.92, a 14% year-over-year increase. Turning now to the balance sheet and cash flow highlights on slide 7. In the first quarter of 2019, we generated $27 million of free cash flow. This was $71 million lower than the prior year, reflecting increased working capital usage, including higher incentive compensation payouts tied to exceptional 2018 performance. Additionally, as expected, the timing of certain working capital items that benefited the fourth quarter of 2018 had an unfavorable impact on Q1 2019 cash flow. Keep in mind that we are committed to a target of 100% free cash flow conversion, which fluctuates by period due to various short-term factors such as those I just covered. We had net borrowings of $146 million in the first quarter, which were primarily used to fund the acquisition of Temptime. We ended the first quarter with $1.7 billion of debt on the balance sheet. As of the first quarter, we had 1.9 times net debt to adjusted EBITDA ratio, which is within our targeted range of 1.5 times to 2.5 times. Let us turn to our outlook on slide 8. We expect Q2 2019 net sales growth to be between 7% and 9%, which assumes an approximately 2.5 to 3.5 percentage point positive impact from recent acquisitions, and an approximately 50 basis point negative impact from foreign currency changes. We believe Q2 2019 adjusted EBITDA margin would be in the range of 20% to 21%, which assumes a high gross margin both sequentially and from the prior year. Non-GAAP diluted EPS is expected to be in the range of $2.80 to $2.95. We are raising full year 2019 net sales growth to be between 5% and 8%, which assumes an approximately 2 percentage point positive impact from recent acquisitions and approximately 50 basis point negative impact from foreign currency changes. Full year 2019 adjusted EBITDA margin is now expected to be between 21% and 22%, an improvement from 2018 and our prior guide. We continue to drive operating leverage and gross margin improvement in the business. We expect that full year 2019 free cash flow will exceed $625 million. We continue to expect to drive higher EBITDA and unlike 2018, we're assuming that working capital would be a use of cash in 2019. You can see other full year 2019 modeling assumptions on slide 8. With that, I will turn the call back to Anders to discuss progress on our strategic priorities.
Anders Gustafsson:
Thank you, Olivier. We are very pleased with the progress we made in Q1 and the momentum in our business. Slide 10 shows our key strategic areas of focus, which support our industry leadership and drive value for all stakeholders. First, we continue to outpace the competition through our innovation, unmatched scale and strong relationships with customers and partners. Our mobile computer, data capture and printing portfolios have never been stronger. This has been accomplished through focused R&D investment to build upon our best-in-class offerings. We continue to see meaningful opportunities to address targeted underpenetrated geographies and market segments in our core business. We are capitalizing on key technology trends, including cloud-based printing, RFID and the transition in data capture to 2D imaging. Another trend has been the migration to the Android operating system, which now represents more than half of enterprise mobile computing sales in the industry. Many large retailers have made the transition, but we are early in the adoption curve in the warehouse environment. Second, we are focused on driving growth in attractive markets, where we can leverage our competitive advantages. We plan to scale existing categories where we are underpenetrated and enter new markets outside the core that advance us as a solutions provider. We expect to gain traction in these markets through both organic and inorganic investments. We target high-growth near adjacencies where we have a right to play, seeking businesses that can transform flows with their solutions. An organic example is in RFID, where we have been launching new fixed and mobile products and solutions that provide our customers significantly higher tracking accuracy for various use cases. From an inorganic growth perspective, we gained traction in smart supplies with the acquisition of Temptime Corporation. Temptime is the leader in designing and manufacturing a time-temperature monitoring portfolio that meets the strict specifications of the largest global health organizations' vaccination programs. Our business is to scale this technology deeper into the healthcare industry, as well as drive it into other use cases that can benefit from increased asset visibility. Third we are advancing our Enterprise Asset Intelligence division to enable every front line asset and a worker to be visible, connected and optimally utilized. We are doing this by leveraging our deep knowledge of workflows and capitalizing on key megatrends. I will discuss this more in a minute. Lastly maintaining our financial flexibility remains a key priority, as we invest in the business to accelerate our traction in attractive markets. Now turning to slide 11. Zebra enables our Enterprise Asset Intelligence vision by providing a digital view of the entire enterprise. Our products and solutions sense data from assets products and processes. This information, including status and location, is analyzed in real time to determine the best possible operational action to improve productivity and give greater insight into business operations. Our purpose-built products include a software layer which makes them easy to integrate and intuitive to manage. Additionally, our new software applications and tools improve automated data collection and analysis, maximize device security and enhance ease-of-use. Another integral part of our solutions ecosystem is Savanna, our cloud-based platform that powers our intelligent edge solutions with real-time data. Savanna is a key enabler of a wide range of our data-rich offerings. A newer example is our Workforce Connect software application which enables our customers to marry all of their communications onto a single mobile computer. Our team is encouraged by the additional opportunities we see to leverage the valuable data that is accessed through Savanna. We have been collaborating with an increasing number of our independent software partners, to utilize this platform to deploy new solutions that address our customers' challenges. The rise of machine vision, analytics and artificial intelligence is driving a new wave of intelligent automation which is complementary to our core business and a natural extension of our vision. Unlike, repetitive automation intelligent automation leverages our Sense, Analyze, Act framework to improve workflow efficiency with or without a human operator. A key example is our recent venture investment in a company that specializes in the collaboration of humans and robots to fulfill orders on the warehouse floor. We have made strong progress on our Enterprise Asset Intelligence division, as we helped businesses across many industries, digitize their operations and gain a performance edge. Zebra is benefiting from key technology megatrends including mobility, automation, cloud computing and the proliferation of smart devices and sensors, each of which are critical components to this transformation. Slide 12 highlights our primary vertical markets, Healthcare, Retail & Ecommerce, Transportation & Logistics and Manufacturing. In Healthcare, our fastest growing vertical, we are tracking clinical equipment and enabling caregivers to monitor patients while being mobile. These solutions translate into increased patient safety and reduce costs. We recently signed a new record healthcare deal for Zebra, with one of the largest health systems in Canada. This customer is initially deploying, premium handheld imagers and a range of desktop and mobile printers to manage specimen handling, wristband identification and other use cases. This Zebra solution increases productivity, and improves the overall level of patient care for this customer. In Retail & Ecommerce, we are a trusted strategic partner, for many of the largest companies in the world. We support their goals to drive their productivity metrics, and improve customer satisfaction. An increasing number of our customers are equipping their associates and shoppers with our mobile computers that empower them with their real-time information they need to successfully execute omni-channel fulfillment and elevate the overall in-store experience. Additionally, it is common for our customers to deploy a wider range of our solutions for their various use cases. Examples include our mobile computers and printers, flatbed and handheld 2D scanners as well as RFID solutions. At the ProMat trade show earlier this month, we showcased innovative solutions that help our manufacturing and transportation and logistics customers, digitize their supply chain and modernize their warehouses. These include the next generation of Android mobile computers, RFID products and solutions to provide a digital view of their trailer loading process, and worksite activities. According to our research, our customers are faced with, daunting scale challenges driven by the on-demand economy. Due to this increased volume, more than half of warehouse leaders plan to either add warehouses to their operations or enlarge current facilities over the next five years. By helping to drive increased productivity and efficiencies, we can help limit the scope of these costly expansions. At the ProMat showcase Purolator a leading Canadian freight package and logistics Solutions Company, demonstrated how they are using software on Zebra's mobile computers, for track and trace, dispatch and hub management operations. Together with a trusted partner, we have implemented a five-year as-a-service deployment model for Purolator. This solution will improve delivery time, increase worker productivity and enhance customer service. In manufacturing, our customers are looking for trusted partners who can increase their operational visibility while reducing cost and complexity. A notable example can be found with a major Latin American food manufacturer. The project includes plant floor solutions using our ET50 tablets and ZT400 series industrial printers across all their facilities in the region. It was a consultative engagement, which was initiated by our experts assessing this customer's operations and prioritizing optimal solutions. We were recently awarded the sizable data capture deployment with a customer outside of our traditional verticals. A large Italian gaming company recently rolled out our products to comply with the European Union anti-money laundering directive. They need to efficiently capture certified identification data from their customers for lottery ticket purchases and our solution best met their unique needs. We are pursuing additional opportunities with other prospective customers who need to comply with this regulation and similar directives. In summary, we are excited about the innovative solutions we are implementing with a diverse set of enterprise customers worldwide. Secular trends including the on-demand economy and increased regulation are driving increasingly complex business priorities that Zebra is uniquely positioned to address. Now I'll hand the call back over to Mike.
Mike Steele:
Thanks, Anders. We'll now open the call to Q&A. We ask that you limit yourself to one question and one follow-up, so that we can get to as many of you as possible.
Operator:
Thank you. We will now begin the Q&A session. [Operator Instructions] And today's first question comes from Jim Ricchiuti of Needham & Company. Please go ahead.
Jim Ricchiuti:
Hi, good morning. Two questions. First, I wanted to focus more near term on the environment for mobile computing. You're continuing to see good strength in that market and we've talked about the upgrade opportunity. But it appears that it's much more than that that this is not just an upgrade opportunity, but it's also a market expansion story tied to associates using more of these. Is there any help, you can give us in terms of how we might think about the growth rate for this portion of the business over the next year or so?
Anders Gustafsson:
Yeah. Thank you. First, all our product lines grew this past quarter. They were fueled by the innovative and broad portfolio of products and solutions that we have. And I think also our deep understanding of our customers' vertical workflows and how we can leverage data at the edge is great enablers of new use cases and a way for our customers to derive data, or derive value out of our solutions. So we're very excited about the opportunity we have across all our product lines and we're enabling several megatrends such as the on-demand economy with this. And specifically to our mobile computing portfolio, we had broad-based growth in Q2 and we've had great momentum in the business for several quarters now. I think I'd highlight two key drivers that we see; one is new use cases and the other one is in the Android conversion across the industry. First, then on the new use cases, I see that as a good long-term driver for the business. Three specific sub-points, I guess here. First, we are seeing a lot of our customers consolidate multiple devices or applications onto a mobile computer. So if you think historically they would have a printer, a scanner, or not printer but scanners and walkie-talkies, desk phones or PBX extensions. All of those things can now be consolidated onto our mobile computers and the Workforce Connect will be a great example of a software application that we developed that helps do this. And that makes the ROI very strong for purchases of mobile computers. Second trend will be around our customers are looking to have -- put a device in the hand of every worker, so that they're reaching much further into their operations to deploy technology and obviously that's a great driver for us. And third and I talk about screen size, so our tablet business. The tablet side of business the bigger screen sizes are growing as a market faster than the traditional mobile computers. And we're seeing more site managers getting tablets to digest the data that's being ingested by our mobile computers. So those are our three kind of new use cases that we see driving growth. And then on the Android transition that continues to be a good catalyst for us. Now more than 50% of the market is Android and so less than 50% of new devices sold are Microsoft. There are still substantial amount of Microsoft devices going into the market. And we have approximately 60% market share of the Android space and approaching 50% overall. So it's still a huge potential here with approximately $10 million legacy Windows devices in the market that over time will need to be converted. And maybe Joe Heel you want to add a little bit to this?
Joe Heel:
Yes. The Android transition has been a terrific opportunity for us and we do see that continuing in the space that Anders described with about 10 million devices left. Where are those devices? Well, you see that we've -- the core retailers have adopted our solution quite broadly. And now we're seeing the expansion in T&L in manufacturing. The warehouse is really the frontier that we're working on right now as well as mid-tier accounts right, where the larger accounts have adopted now the mid-tier is adopting. And one of the things we're seeing that you can also see in the market is that before a customer can adopt their software application has to be available on Android. And so we've been working hard with ISVs who have come to our program in very significant numbers to help them move their applications to Android and that's I think the indication that the expansion into the warehouse and the manufacturing space is where the Android migration will go next and the rest of those 10 million computers will be what we will pursue.
Anders Gustafsson:
Yes. So you can see there are many reasons for us to be excited about the mobile computing portfolio.
Jim Ricchiuti:
That's helpful, Anders. I have one other question if I may. As you look at the business and look back over the last one to two years, are you surprised at all by the increased pace of change with respect to how retailers and some of the logistics operators are moving to adopt automation technology? Are we seeing something that appears to be more of an acceleration versus where you might have thought the market was going to be a year ago?
Anders Gustafsson:
I'd say the -- we're not particularly surprised. I think we've expected this and worked for this for a long time. I often kind of joke and say tell people that overnight successes took years to happen and so we've been working on a number of these initiatives and new solutions to enable these changes and this higher pace of change. So we've been at this for a long time, but it may not necessarily become apparent to outsiders how long we've been working at it. It comes across as being maybe we're an overnight success.
Joe Heel:
I mean as one point of evidence. Almost five years ago, we put forward division of Enterprise Asset Intelligence, right, which is sense, analyze and act. And the automation is a natural part of that and we're just seeing increasing opportunities to bring together all these technologies that we've had in the past and the innovations that we'll bring to market in the future to capitalize on that automation trend.
Jim Ricchiuti:
Thanks a lot.
Operator:
And our next question today comes from Jason Rodgers of Great Lakes Review. Please go ahead.
Jason Rodgers:
Yes, I wonder if you could talk a little bit more about the unfavorable business mix that you saw in both segments in the quarter and perhaps mention some of the factors that give you confidence that mix will improve in the second quarter?
Olivier Leonetti:
So good morning, Jason. I believe you are referring to the margin trend, is that correct, Jason?
Jason Rodgers:
Correct.
Olivier Leonetti:
Yes. So in the quarter and that was part of our Q1 guide, we had a gross margin rate being lower than Q1 last year. If you remember Q1 last year was a strong margin rate. What expected -- what happened in Q1 as expected was two things. One, the Zebra Retail Solution which is a very -- which is a high-margin business was very focused in Q1 last year. This year this revenue will be spread. The impact on the quarter is about 20 basis points. And then you add some business mix impacting also the margin. Now implied in our guide is that we expect Q2 margin to be higher than Q1 of 2019 and we expect the rest of the year margin to be higher than last year. And if you look at our P&L over the last two years, you have seen that we've been able to scale margin up. We believe that this year would be no exception and we feel comfortable about the levers we have to achieve that goal.
Jason Rodgers:
And then as far as the leverage that you have I believe perhaps last quarter you talked about the net debt-to-EBITDA approaching the bottom of your range around 1.5 times by midyear. Do you have an update on that target?
Olivier Leonetti:
Absolutely. So in the -- at the end of Q1, our leverage ratio was 1.9 times. We have a target. We have said that during our last call target leverage of 1.5 to 2.5. We believe and you can sense that from the remarks from Anders and Joe, we are very excited by our end markets and by our ability to compete. As a result, in terms of capital allocation the priority would be to invest in our business either organically or through M&As. We believe that that would provide us with the best adjusted return. Now share repurchase will become a consideration if we stay below our targeted leverage on a sustainable basis.
Jason Rodgers:
Okay. Thank you.
Operator:
And our next question today comes from James Faucette of Morgan Stanley. Please go ahead.
Erik Lapinski:
Hi, team. This is Erik on for James. Thanks for taking our question today. I just wanted to ask like as you're thinking through the current demand environment, have you seen any softening of RFPs or cancellations or pushouts?
Anders Gustafsson:
We have not seen any pushouts or any particular softening. The year has progressed very much the way we had expected. So if you go back to 2018 we had a very, very strong growth rate and the annual guidance we've given here is for that to moderate, but I think that has been entirely expected by us and projected. So far, I would say the year is progressing pretty much the way we expected it to.
Erik Lapinski:
All right. Thank you. That's helpful. And just thinking through that, if you're -- are there any areas where maybe your models have ticked down or may have ticked up or still pretty much where you're expecting?
Olivier Leonetti:
Pretty much as expected at this stage in terms of top line and profitability. And when you look at the quarter also and that has been a theme you see that we have a very diversified business either by region, by product, by vertical. So we think -- we are feeling good about where we are as a company and we are serving important secular trends. So we are feeling good about where we are as a business.
Erik Lapinski:
Thank you. That’s it for me.
Operator:
And our next question today comes from Richard Eastman of Robert W. Baird. Please go ahead.
Richard Eastman:
Hi, guys. Good morning. Just a question around the AIT, the printing business. Could you just speak maybe a little bit to the core growth in the quarter? You still have some tough comps in Q2, Q3. Just curious how you expect that business to play out through the balance of the year. And also it's interesting I presume you've got some price there, but the gross margin was quite good relative to what we were thinking. So maybe just kind of address the pricing and the growth rate in printing if you would?
Anders Gustafsson:
First AIT had a good performance in the quarter. We grew on the back of strong supplies performance and within supplies, we had a relative strength within wristband and RFID. The overall printer market had fewer large deals, the large orders in Q1, which also we saw less large deals than we did a year ago. But that was offset by particularly strong run rate business for us. But looking a bit more longer term, we have a very strong and fresh portfolio of smart connected printers with really unrivaled manageability through our Link-OS operating system. That's a great differentiator for us. We've launched a number of new printer products over the last 12 to 18 months, which are being very well accepted by the market and helping to ramp. So we are quite excited about our printing portfolio and the growth prospects we see in the market. Specific to pricing, I'll see if Joe had any comments on that.
Joe Heel:
Well, I give you two pointers that are perhaps more a mix point, which is on the one hand the higher end of our product range. The tabletop printing range had a strong quarter. If you look carefully in the regional piece, you'll see that Asia-Pacific did well where a lot of the regional printing business in the high-end is concentrated. And another area where mix improvement has helped us is in the supplies business. We've always said that supplies is a growth opportunity, and we've focused recently on making the mix move towards the more profitable parts of that portfolio.
Richard Eastman:
And just as a thought there. Was there anything in the channel -- was there any inventory adjustments in the channel moving from the fourth quarter into the first quarter? Any pull into the fourth quarter based on pricing or programs or anything like that?
Anders Gustafsson:
No, we didn't see any pull-ins into Q4 particularly, and there was nothing out of the norm that was going over that channel. The channel inventory is within the normal range of days in the inventory as we set out with them, and the channel performed very well though for us a strong run rate. So it was all good.
Richard Eastman:
Okay. And then, just as a follow-up, Anders. Could you maybe talk just generally about Xplore, now that you have that acquisition integrated? What does the product roadmap look like there? Is there an OS upgrade opportunity there? You mentioned larger screens maybe being a factor in mobile computing. But just any thoughts you can have around Xplore and maybe what their product roadmap looks like as you move forward to stimulate growth there?
Anders Gustafsson:
Yeah. I'll start, and then, I'll ask Joe to provide some extra color also. But, overall, our big screen or tablet portfolio is performing very well that includes then the Xplore Technologies portfolio but also ET50 tablets that we had before. And with the Xplore acquisition, we've become the clear number two in the tablet space. So quite excited about the opportunities we see there. We have already launched a number of new products for Xplore which have been well received, and we are looking to here to soon launch our Android products for Xplore. So we're looking to basically extend the traditionally Android portfolio of mobile computers into the tablet portfolio also, and we've had already the ET50 on Android for some time. We've also now fully integrated organizationally the Xplore into Zebra, and all the IT stuff will be done here this quarter. Xplore is now part of our PartnersConnect, partner program. So every reseller around the world has the ability to sell our full tablet portfolio, and all our sellers are incorporating that also. So overall, I think we feel very good about what's going on with our tablet portfolio and the growth prospects we have. Joe any further thoughts?
Joe Heel:
I'll add one other thing that we're particularly excited about, which is, as Anders mentioned, the flagship product of the Xplore line that we just launched is the L10. We launched it on Windows, and coming up towards the middle of the year is the Android launch of that same product line. That's significant, because one of the big drivers as we talked about earlier of our growth in Android has been our ability to bring our platform, our Android platform and Mobility DNA, and all that differentiating capability we have into the market. And now, we're bringing that to the market in ultra-rugged tablets. There's nothing like that in the market today. And what it provides customers is now a complete portfolio from the refreshed, so this is the other great change that's coming, the refreshed ET50, so there'll be the ET51 and 56 as a semi-rugged Android tablet complemented with now the Xplore rugged tablets also on our Android platform. There's nothing like that in the industry. So we're very excited about that as being a major expansion for the Xplore portfolio.
Richard Eastman:
Awesome. Thank you.
Operator:
And our next question today comes from Brian Drab of William Blair. Please go ahead.
Brian Drab:
Hi. Good morning. Thanks for taking my question. The first question is just on the guidance and what it implies for the second half of the year. I just want to make sure that I'm understanding this correctly. So the guidance for 5% to 8% revenue growth for the year, if you hit the midpoint in the second quarter, the growth in the first half will be about 8.5% and the guidance implies then about 4.5% in the second half including a net tailwind from FX and acquisitions. Can you just talk about how, number one, the outlook for larger orders appears to be developing for the second half of the year? And number two, what you're expecting for relative growth between EVM and AIT for the second half of the year?
Olivier Leonetti:
So, good morning Brian. So your calculation is correct. We feel confident about the numbers you have mentioned based upon the visibility we have and that despite strong comps. And the reasons for this confidence, I'm not going to spend too much time on this, is based upon the strong secular trends we are today serving. In term of large orders, we are not planning for large orders at this stage to be a significant part of our business. And in terms of growth profile between the various businesses, we think mobile computing still being strong. We believe that data capture would be as well stronger performance. But as we indicated before, printing supplies and also services and software are going to contribute to the growth and offer us various avenues to keep growing the company and post good profitability profile.
Brian Drab:
Thanks Olivier. Can I just clarify that, do you think in the second half of the year that EVM continues to grow at a faster rate than AIT as we saw in this first quarter?
Olivier Leonetti:
That's the planning assumption today indeed.
Brian Drab:
Perfect.
Olivier Leonetti:
And we covered the drivers behind that earlier Android and new use cases.
Brian Drab:
Perfect. Thanks. And then it's been a couple of quarters since you've commented on the potential positive impact of a rollout of -- or more extensive rollout of 5G capability across the infrastructure. Can you talk about what impact 5G could have on your business and the timing of that impact potentially? Thanks.
Anders Gustafsson:
First 3G services are expected to be turned down by 2021. So that would be one driver towards -- upgrading towards between the 4G or 5G devices. 5G rollout we haven't announced when we will have launch our first 5G device. But I would say, we are not highlighting us much, because we don't see it as a real near term or certainly a 2019 opportunity. But longer-term, 5G can have a great impact on our business. It can really make the drive further connectivity at the edge of the network. You can have a lot of different types of devices connected and leverage data including mobile computers or printers and even scanners. So if you think of small warehouses or retail stores that might decide to not implement Wi-Fi going forward, they might just go for a 5G as the connectivity for the store and have all the applications in the cloud instead. So, I think, there's many drivers that can be very helpful to our business based on 5G.
Brian Drab:
Okay. Thanks Anders.
Operator:
And our next question today comes from Keith Housum of Northcoast Research. Please go ahead.
Keith Housum:
Good morning guys. I was hoping for a little bit more color on the Xplore acquisition. I understand the commentary that you guys provided here. But if I look at the numbers that is provided here both in the fourth quarter and this quarter, it appears that Xplore has actually been slowing down from when you guys bought it. Were there challenges that were existing in the business or has some of the business moved over to the Zebra tablets that suggests that it's underperforming now and you guys will expect it to accelerate here from -- from here on in. But hoping for some color for that?
Anders Gustafsson:
Yes. So I'll start and then Joe will provide some extra color. But first I'd say Xplore is performing in line with our expectations from when we made the acquisition. So we are quite pleased with the performance overall. It's meeting our expectations. One thing to remember beginning of 2018 there was -- Xplore had some very large refreshes that kind of made those quarters look stronger than say an average trend line would be. And we hadn't expected that some of those large refreshes to repeat this year, but those are still customers and we're still supporting them, but not for the same volumes. Joe?
Joe Heel:
Right. So Keith perhaps the way to look at it is if you take those large refreshes from the prior year in our plan we had not expected that those would repeat this year. So our target and that's why Anders said it's performing according to our plan is to grow quarter-on-quarter without those large refreshes. And if you look at that that's exactly what you see. So we're quite pleased with how that's developing.
Keith Housum:
Got it. Appreciate it. And then Anders do you have a little more color on I guess one of the earlier questions where we're talking about EBITDA margin guidance going throughout the year as well as gross margins. I believe you referenced that you had some leverage to pull to expand gross margin as the year progresses. Can you provide a few examples what some of those gross margin opportunities would be?
Olivier Leonetti:
So let me cover that Keith.
Keith Housum:
Sure.
Olivier Leonetti:
So we believe that we have the ability to improve margin and scale OpEx and actually this is an operating principle for the company. We have demonstrated that over the last two years and we are demonstrating that in our guide also this year. To answer to your question, specifically on margin, we are using a series of levers. First of all, COGS levers, how do we optimize our supply chain? So design for value adding more and more combined parts between the various devices. And also we're optimizing the way we price and the way we price to value. And having software, hardware packaged together allows us to sell on an ROI basis rather than just -- not only on price. And on OpEx just to finish my discussion here, we believe that as we are growing the business we are able to add dollars in OpEx, but nevertheless scale. And you saw in the quarter Keith we scaled OpEx as a proportion of revenue by about 100 basis points and we do the same this year as we did over the last two years.
Keith Housum:
Great. Thank you.
Operator:
And our next question today comes from Andrew Buscaglia of Berenberg. Please go ahead.
Andrew Buscaglia:
Hey, guys. Just a question on -- so one of your larger competitors saw some destocking with their distributors in the quarter. Sounds like you guys never really see that. Can you talk a little bit about that and if you looked into that where you saw any impacts related to that?
Anders Gustafsson:
Yes. We can't comment really on what our competitors have said or what's been going on with their business. But from a Zebra perspective, we did not see any destocking in the channel in Q1. We managed our days on hand inventory ratios with our distribution partners which is just the ones who hold inventory. The resellers don't hold inventory regularly. We always manage the days on hand ratios very carefully. So we want them to have adequate stock to be able to support the market, but we don't want them to have a more and be I'd say heavy as that impacts their profitability targets and how much they can invest in other programs to help us drive demand. And our sales team is incented on sales out, so there's no particular incentive for them to drive sales in if it doesn't have a clear path to get sold out. So for us the channel performed very well. We had strong sales out data and we saw no signs of destocking.
Andrew Buscaglia:
Okay. And your cash flow in the quarter was that in line with your expectations? I mean, it was a little lower than I was expecting and you're going to have a little bit of a ramp to catch up to your guidance looks like.
Olivier Leonetti:
You're right. We are still -- as again another principle, we are managing cash to ensure that we have a free cash flow conversion of about 100%. We might not need that ratio in every single period. And in Q1 that was one of those. That was expected. Two reasons for this. We had a strong cash conversion cycle at the end of Q4, if you remember Andrew, and that's an impact in Q1. And also we had high incentive compensation payments in Q1, as we paid our bonuses due to the exceptional performance in 2018. But we are driving this business to drive about 100% free cash flow conversion and we have, to your point, some catch-up to do, but we believe we have the plan to do this. So, we are confident about the cash flow numbers we communicated to you Andrew.
Andrew Buscaglia:
Okay. And maybe one last one, if I may. I mean, this Temptime acquisition, I think, is pretty interesting. You guys going a little bit deeper in healthcare, medical. Is this sort of a tip to what you'll -- where you want to continue to invest? Or is it more so we just think of this as a one-off that it came up at the right price and you took it.
Anders Gustafsson:
Well, Temptime is that we still focus -- was a great acquisition for us. It really helps us in two areas. One, we've talked about supplies as a near adjacency where we are not as penetrated. We don't have the market share that we think we should have. And the other one was around the connecting the digital and -- the physical with the digital, so kind of the EAI aspect of the supplies here. So, Temptime could address both of those. We thought that was very attractive and exciting for us. I'm not sure how many specific opportunities we'll have to do that again, but we -- so I'm not sure I will say this is a trend that we'll see more of those. But we like the supplies business and we clearly like the EAI aspect of this of how to digitize our supplies business.
Andrew Buscaglia:
Okay. Thank you.
Operator:
And our next question today comes from Jeffrey Kessler of Imperial Capital. Please go ahead.
Jeffrey Kessler:
Thank you. Thank you for taking my question. I was interested in your comment about the Latin American food manufacturer that the way you want it was on a consultative engagement. Are you seeing a better mix of, if you want to call it, gaining a contract at the C-level relative to going in and just dealing with the facilities people or the security people et cetera, et cetera. Are there going to be more of these types of, if you want to call it, longer term trust-oriented value proposition negotiations that you can identify for specific vertical markets?
Anders Gustafsson:
Yeah. We -- some of the areas where we can provide particular insight is that we have very deep knowledge of our customers' vertical workflows. So, we have a team of people who regularly go out and live a day in the life of our customers, so they can be working alongside a nursing hospital or doing ride-alongs with a delivery truck driver or something like that to see how they are performing their duties and how we can apply technology to better help them, make their operations more productive, but also improve the customer experience or the patient experience. And then when you start leveraging the access to data that we have today that we didn't necessarily have the same say five years back, we can do more things around how we can offer greater insights into their business and enable our customers to be even more productive around those areas. So, I think we now have better access and we've invested in the capabilities to help assess our customers' operations and for how they can apply technology to achieve their business goals. So, this is very much a part of how we want to engage with our customers and some are more receptive than others, but it's been a great example of how we try to leverage the skill sets we have. And Joe, any further thoughts?
Joe Heel:
Yes. I'm so pleased that you noticed this. This has been a centerpiece of the transformation we've been driving in our go-to-market. And we talked a lot about how we want to bring solutions to market, but not often how we do that and how we do that is exactly as you've mentioned in this example in Latin America highlights. When we take a solution like location solution to market, we spend a lot of time with the auto manufacturer, understanding their workflow and advising them how they can optimize that workflow by knowing where all the parts are. Or when we're implementing a SmartPack solution, we run a pilot and then some intensive consultative work with the customer to help them understand, how that will help them increase in their trailer load efficiency for example. And so this is a centerpiece of what we're doing. We're dedicating close to 10% of our sales force are ready to this type of consultative selling and we expect that only to expand.
Jeffrey Kessler:
Great. And can I have a follow-up on your -- any tweaks or any new trends that you were seeing in your partners program? It was -- obviously it got off to a somewhat rough start years ago and then it kind of blossomed. What is going on right now in the partners program that has you believing that you can add -- it will be additive to your value proposition beyond what it's already done?
Anders Gustafsson:
Yes. I mean the partner program has been in place now for three, four years. And it's been well accepted I think by our partner community. They believe it's adding value and helping to kind of structure how we work together. So we're not envisioning any say large changes to it. It is working well and we are helping drive more cross-sell as an example out of this. We've seen partners that sell more than one product. They have overall higher growth rates than the average growth rate of the partner. And we continue to add new partners to the program as we expand. The one thing that we have put increasingly more emphasis on is our independent software vendors. So we commented a little bit on that earlier. But we see ISVs as an integral part of our overall partner program and our go-to-market capabilities. These software vendors are a big enabler of the Android transition also as they now have crossed more and more verticals started to put their software from traditional legacy Windows environments to Android. And that's kind of one of the prerequisites for us being able to provide the Android devices on the back end of that. Any further comments, Joe?
Joe Heel:
Well, I think the main part that I would highlight is Zebra has been and has increasingly been since at the Enterprise acquisition a channel-centric company. So our channel centricity, the percentage of revenue we do to the channel is well over 80%. And every year since the acquisition that has gone up further. So our partners have noticed this. They have grown faster than the rest of the Zebra business. And not only that, but the registered partners and our largest partners have concentrated a larger portion of business with them. So this has been an attractive value proposition and journey for them. And the changes that we have made recently were intended to make this even more attractive, I would say in two ways. One, is we've introduced some specialization for example in health care and in RFID, we've introduced specializations that allow partners who may not be among the largest partners, but have a specialty capability to be successful and flourish economically and that's attracted new partners to the program. And the second one is there's a great deal of interest among the partners in the solutions that we have been talking about recently. And this has been on the one hand a blessing for us, but we've had to manage it carefully because onboarding partners into these complex consultative solutions conversations is more demanding and we can't do that in as broad based array as we can with products. But for those partners that we've onboarded this has been an attractive additional value proposition they can take to market and differentiate their business. So those have been some trends in the portfolio.
Jeffrey Kessler:
Thank you, very much.
Operator:
And ladies and gentlemen, this concludes the question-and-answer session. I'd like to turn the conference back over to Mr. Gustafsson for any closing remarks.
Anders Gustafsson:
Thank you. I want to thank the Zebra team and our partners for a strong first quarter and solid momentum into Q2. We are looking forward to ringing the closing bell at the NASDAQ market site in Times Square tomorrow to celebrate Zebra's 50th anniversary and honoring all who have contributed to our company's growth and success over the past five decades. So have a great day everyone.
Operator:
Thank you. Today's conference has now concluded and we thank you all for attending today's presentation. You may now disconnect your lines and have a wonderful day.
Operator:
Good day, and welcome to the Fourth Quarter and Full Year 2018 Zebra Technologies Earnings Conference Call. All participants will be in listen-only mode. [Operator Instructions] Please note this event is being recorded. I would now like to turn the conference over to Mike Steele, Vice President of Investor Relations. Please go ahead.
Mike Steele:
Good morning. Thank you for joining us today. Before we begin, I need to inform you that certain statements made on this call are forward-looking and subject to the Safe Harbor provisions of the Private Securities Litigation Reform Act of 1995. These statements are based on current expectations and assumptions and are subject to risks and uncertainties. Actual results could differ materially due to factors discussed in our filings with the Securities and Exchange Commission. During this call, we will make reference to non-GAAP financial measures as we describe our business performance. You can find reconciliations of our GAAP to non-GAAP results in today's earnings press release and at the end of the slide presentation. This presentation will include prepared remarks from Anders Gustafsson, our Chief Executive Officer; and Olivier Leonetti, our Chief Financial Officer. Anders will begin by discussing our fourth quarter and full-year highlights. Olivier will then provide more detail on the financials and discuss our 2019 outlook. Anders will conclude with progress made on Zebra's strategic priorities. Following the prepared remarks, Joe Heel, our Senior Vice President of Global Sales, will join us as we take your questions. Also, throughout this presentation, unless otherwise indicated, our references to sales growth are year-over-year on a constant currency basis and exclude results from the recently acquired Xplore Technologies business. This presentation is being simulcast on our website at investors.zebra.com and will be archived there for at least one year. Now, I'll turn the call over to Anders.
Anders Gustafsson:
Thank you, Mike. Good morning, everyone, and thank you for joining us. Our team delivered exceptional fourth quarter results. We executed well driving strong profitable growth across the business and extended our lead in the market. Sales, EBITDA margin, and earnings per share all exceeded our outlook. As you can see on Slide 4, we are pleased to report net sales growth of nearly 11% or 9% on an organic basis; and adjusted EBITDA margin of 21.1%, a 120-basis point year-over-year improvement; non-GAAP diluted EPS of $3.10, a 33% increase from the prior year; and free cash flow of $309 million. We achieved strong performance across our business, including double digit sales growth in North America, Asia Pacific and Latin America. We grew each of our major product and service categories, including mobile computing, data capture, special printing, supplies and support services. Demand was solid through the channel and from our direct customers. We say particular strength in healthcare, manufacturing, and retail and e-commerce. Our record Q4 results cap an outstanding full-year financial performance of 11% organic sales growth, 20.7% adjusted EBITDA margin, and $721 million of free cash flow. We continue to build on our industry leading offerings by investing in our people, operations, and technology to drive a sustainable growth. We have strong momentum entering 2019, supported by our order backlog and pipeline of opportunities. With that, I will now turn the call over to Olivier, to review our financial results and to discuss our 2019 outlook.
Olivier Leonetti:
Thank you, Anders. Let us begin with a walk through the P&L. As you can see on Slide 6, net sales grew 10.8% in the fourth quarter, which translated to 9.1% on an organic basis before the impacts of currencies and acquisitions. We saw solid growth in each of our reporting segments and across all regions. Enterprise Visibility & Mobility segment sales increased 11.6%, led by especially strong demand in data capture and mobile computing products. Asset Intelligence & Tracking segment sales increased 4.3%. Turning to our regions. North America sales grew 11%, driven by double-digit growth across our mobile computing, data capture, and printing categories. We saw particular strength in healthcare, retail and e-commerce, and manufacturing. Sales growth to small and mid-sized accounts was exceptional. EMEA sales increased 6% with relative strength in data capture, mobile computing and printing supplies. Sales in our Asia-Pacific region were up 12% with strength across major product and service categories. Our China business grew mid-single digits and most countries grew double-digits. Latin America sales increased 10% as economic and political conditions stabilized. We saw particular strength in printing solutions. All sub-regions grew, including Brazil. Adjusted gross profit increased $72 million or 15%. Adjusted gross margin increased 190 basis points, primarily driven by continued improvement in our go-to-market execution, favorable business mix shift in the EVM segment, and favorable foreign currency exchange impacts. Adjusted operating expenses as a percentage of net sales increased 10 basis points from the prior period reflecting higher incentive compensation expense, due to improved business performance. Fourth quarter 2018, adjusted EBITDA margin was 21.1%, a 120-basis point increase from the prior year period. In addition to EBITDA margin expansion, the decreased tax rate and lower interest cost from our debt restructurings drove non-GAAP earnings per diluted share to $3.10, a 33% year-over-year increase. Turning now to the balance sheet and cash flow highlights on Slide 7. In 2018, we paid down $657 million of debt principal supported by strong free cash flow of $721 million. The $293 million increase in free cash flow as compared to 2017 was primarily driven by increased operating profitability, lower acquisition and integration cost, and exceptional working capital management. We ended this year with $1.6 billion of debt on the balance sheet. Slide 8 shows the path to our 1.8 times net debt to adjusted EBITDA ratio as of year-end. We reduced the leverage ratio by approximately 1.4 terms in the past year leaving us well-position to continue to invest in the business. We have updated our target range for net debt leverage to be between 1.5 times to 2.5 times. This expands the lower end of the range by [indiscernible] to allow for additional flexibility in our capital structure. Let us turn to our outlook on Slide 9. We entered 2019 with a solid order backlog and strong end market demand for our leading portfolio of solutions. We expect Q1 2019 net sales growth to be between 6% and 9%, which assumes an approximately 1.5 to 2 percentage point positive impact from the acquisition of Xplore Technologies and approximately 1 percentage point negative impact from foreign currency changes. We believe Q1 2019 adjusted EBITDA margin would be approximately 21%, which assumes operating expense leverage offset by lower gross margin as compared to especially favorable gross margin in the prior year period. Non-GAAP diluted EPS is expected to be in the range of $2.75 to $2.95. We expect full-year 2019 net sales growth to be between 4% and 7%, which assumes an approximately 1 percentage point positive impact from the acquisition of Xplore and approximately 50 basis point from negative impact from Foreign Currency changes. Full-year 2019 adjusted EBITDA margin is expected to be slightly higher than 21%, an improvement from 2018 as we continue to drive operating leverage in the business. We believe that full-year 2019 free cash flow will exceed $625 million. We expect to drive higher EBITDA than 2018, and unlike 2018, we are assuming that working capital will be a use of cash in 2019. Also note that our 2019 outlook assumes a modest level of tariff on certain products, accessories, and components that we source from China. It’s a freed situation and our teams have been working diligently to address the types that have been enacted to date. You can see other full-year 2019 modeling assumptions on Slide 9. Note that our 2019 outlook does not include any projected results from the acquisition of Temptime Corporation, a recently announced transaction that we expect to complete soon this quarter. Temptime’s annualized sales exceeded $40 million. The acquisition is expected to generate approximately $0.15 to $0.20 of annualized adjusted EPS accretion. Anders will discuss the acquisition in a few moments. With that, I will turn the call back to Anders to discuss progress on our strategic priorities.
Anders Gustafsson:
Thank you, Olivier. We are very pleased with the progress we made in 2018. Slide 11 shows our key strategic areas of focus. Successful execution of these priorities drives our industrial leadership and value for all stakeholders. First, we continue to drive market share gains through our innovation unmatched scale and strong relationships with customers and partners. We saw exceptionally strong broad-based demand for our products and solutions in 2018. We are capitalizing on technology trends in the industry, including the transition to the android operating system in mobile computing and ongoing transitions in data capture to 2D and RFID. We are also addressing underpenetrated market segments and geographies. We had a record number of launches across our product and solutions categories in 2018. Our mobile computer, data capture, and printing portfolios have never been stronger. This investment will continue to benefit us in 2019 and beyond. Second, we are focused on driving growth in attractive markets where we can leverage our competitive advantages. We plan to scale existing categories where we are underpenetrated and at the new markets that advance us as a solutions provider. We expect to gain traction in these markets through both organic and inorganic investments. This includes highly selective acquisitions that will accelerate our strategy to advance our enterprise asset intelligence vision. We target high growth near adjacencies where we have a right to play seeking businesses with a differentiated value proposition, which can transform work flows. As a proof point, on January 28, we announced our intention to acquire Temptime Corporation. Temptime is the leader in designing and manufacturing a time temperature monitoring portfolio that meets the strict specifications of the largest global health organizations vaccination programs. This acquisition is a great fit and will advance the integration of smart supplies into our enterprise asset intelligence vision as we incorporate these new capabilities. We have the unique ability to scale this technology deeper into the healthcare industry, as well as drive it into other key opportunities such as food safety that can benefit from increased asset visibility. Third, we are advancing our enterprise asset intelligence vision to enable every frontline asset and worker to be visible, connected, and optimally utilized. Our expertise in workflow solutions across our primary vertical markets enables us to continue to strengthen and expand relationships with our customers and partners. I will elaborate further in a minute. Lastly, we have enhanced Zebra’s financial strength and flexibility by increasing cash flow and optimizing our capital structure. Our financial flexibility remains a key priority as we invest in the business to accelerate our traction in high growth adjacent areas. Now turning to Slide 12, Zebra provides a digital view of the entire enterprise to enable enterprise asset intelligence. Our products and smart infrastructures sense information about assets, products, and processes. The information, including status, location, and condition is then analyzed in real time to determine the best possible operational action. The result is reduced friction in work flows, improved productivity, and greater insight into business operations. I like to spend a minute on how hardware, software, and the Cloud are essential to our solutions. Our products are ultra-rugged and reliable with purpose driven designs that are tailor made for the frontline and its work flows. There is no one size fits all solution. Every device specification is designed to maximize productivity and safety for a particular use case. In addition to the hardware, software is a critical differentiator for us. Our products include software that make them easy to integrate and intuitive to manage. We call this our DNA software layer, which is integrated across our mobile computing, data capture, and printing portfolios. Additionally, we have been developing new software applications and tools that improve automated data collection and analysis, maximize device security, and enhance ease of use, all of which are increasingly critical to our enterprise and government customers. The innovation starts with our team, nearly two-thirds of our engineers specialize in software systems and user interface development. Our growing team continually works to enrich our portfolio of smart products and solutions. Another integral part of our solutions ecosystem is Savanna, which is our intelligent edge platform that powers our Cloud-based data driven solutions such as motion works, SmartPack trailer, and work force connect with real time data. We have been collaborating with an increasing number of our independent software vendor partners to accelerate the use of Savannah to deploy new solutions that solve problems for our customers and improve their performance edge. As a thought leader in our industry, we are at the forefront of this opportunity. Just as we have been with other key transitions, including enterprise, Android adoption, Cloud-based printing, RFID, and 2D barcode scanning. We are seeing evidence of our EAI vision as we help businesses across many industries digitize their operations. We are a driving force in advancing key technology megatrends, including Cloud computing, mobility, automation, and the proliferation of smart devices; each of which are critical components to this transformation. Slide 13 highlights the primary vertical markets that we serve, manufacturing, healthcare, transportation of logistics, as well as retail and ecommerce, which all grew double digits in 2018. We are leveraging our strong commitment to innovation and deep industry expertise to deliver innovative end-to-end solutions for customers to compete effectively in an evolving marketplace. In manufacturing, our customers need to know where their equipment, material, and people are in real time across their supply chain. They are looking for trusted partners, who can increase their operational visibility, while reducing cost and complexity. Recently, a global automotive manufacturer purchased a wide variety of our latest generation mobile computers and tablets for their assembly line warehouse and quality control processes. Data security and product life cycle management were the customers other key considerations as they’ve transitioned to an all Android enterprise operating system environment. Our ability to facilitate seamless system integration and guarantee operating system upgrades and security patches for the life of our products or differentiators that helped us win this business. In healthcare, our solutions track essential clinical equipment and enable care providers to monitor patients, while being mobile, which translates into increased patient safety and reduced cost. We recently received our largest healthcare order ever from one of the most prominent healthcare organizations in the world. This customer will be using our purpose-built TC51 mobile computer to consolidate various communications tools to streamline collaboration and provide an improved level of patient care. In the transportation and logistics business, our offerings provide real time visibility of assets at every point in their supply chain, including the loading dock, warehouse, and point of delivery. The increasingly on demand economy and shortage of labor has pressured enterprises to investing in innovative solutions to drive productivity. We recently expanded our relationship with a long-time global customer by implementing a locationing solution that compliments their existing SmartPack installation. The total solution assesses real time aircraft container utilization and facilitates more efficient staging and loading of shipments. In retail and e-commerce, we have been driving transformative solutions to address increasingly complex challenges. Last month, at the National Retail Federation Expo, we showcased 20 innovative solutions that help retailers execute on omnichannel fulfilment, sales floor effectiveness, and elevate the overall in-store experience. Walgreens had a prominent presence at our booth this year as they are in the process of rolling out our ET50 tablets and TC51 mobile computers to all of their U.S. stores. This initiative complements their existing ecosystem of Zebra scanners and printers. And our booth, Walgreens demonstrated how it’s assisted selling and inventory management applications run on Zebra’s products to boost productivity and improve the customer experience, while connecting its associates and customers nationwide. We are seeing a trend at Walgreens and many other retailers to equip all of their associates with mobile tools that empower collaboration and with co-workers and customers. In summary, we are helping enterprise customers to successfully address their increasingly complex business challenges. Now, I’ll hand the call back over to Mike.
Mike Steele:
Thanks Anders. We’ll now open the call to Q&A. We ask that you limit yourself to one question and one follow-up so that we can get to as many of you as possible.
Operator:
[Operator Instructions] And our first question comes from Jason Rodgers of Great Lakes Review. Please go ahead.
Jason Rodgers:
Good morning. Wanted to ask a question about the EBITDA margin guidance, you beat last year's guidance by over a point and your initial guidance for this year is actually targeting less margin improvement then you're forecasting a year earlier. So, wonder if you could discuss why that is and factors that could lead to similar outperformance in the margin for 2019?
Olivier Leonetti:
So, good morning, Jason. So, we are planning indeed to have for the full-year a higher EBITDA margin, slightly higher EBITDA margin, and we’re guiding Q1 at about 21%, you have some mix elements, which could impact one performance in a particular quarter, but as we have demonstrated over now, a number of quarters, we believe we have the ability in the year to leverage OpEx, but also to leverage a gross margin, but you could have an anomaly in one quarter and another. So, nothing specific in terms of trend Jason.
Jason Rodgers:
And then just looking at the top line. As far as your guidance, you have the first quarter there, but you will be facing increasingly difficult comps as the year progresses. Do you think you can continue at that mid-to-high single-digit organic growth rate as you look past the first quarter?
Anders Gustafsson:
We feel good about the business. We have been driving profitable growth for a long time now and our solutions have moved from being more viewed as tactical productivity tools by our customers to more enablers of our customer strategies. So, I think we’re moving up in the kind of hierarchy of importance for our customers. We have a strong track record of execution and I think the output outlook is prudent. So, we feel that we are well-positioned for 2019. We entered a year with good momentum. A solid portfolio of products and solutions it’s the most competitive portfolio I think we’ve ever had and we continue to gain share in the markets. So, we feel pretty good about where we are.
Olivier Leonetti:
And let me give you a bit of additional colors on the year. So, we have obviously a strong Q1 guide. We have more visibility for Q1. We are well within the quarter. We entered the quarter with a solid backlog. And regarding the full-year, we would consider this guide as actually being prudent based upon the visibility we have regarding our business. And an important point Jason, this is not different than another year. And we feel confident about our end markets and our ability to compete.
Jason Rodgers:
And if I could just squeeze one more in. Just the outlook for the large deals on a mobile computing side and your latest estimate for how many devices are still left in the field that need to convert?
Anders Gustafsson:
Yes, we still see approximately 10 million legacy android devices to be in the field today waiting to be refreshed and upgraded to android. In the last several years, we have had a strong performance of our larger deals, but if you look at 2018, I’d say we had a balanced portfolio there. We saw good growth from our larger deals, but we also saw good growth from our channel. We saw also good growth from our small and medium businesses now. So, we certainly have many different avenues to pursue in order to drive that growth. Joe any assumptions?
Joe Heel:
Yes. I would add. Especially in the visibility towards large deals, you are right. We had a substantial number of large deals in particular in the retail space in 2018, but we do in those 10 million legacy devices that are still out there, we see opportunity for continuing momentum in areas such as logistics and warehouse coming up in the next months and year, as well as new used cases that our customers are beginning to realize can be deployed on our devices such as; consolidating multiple technologies they have today onto our device or expanding used cases from the handheld form factor to other form factors like tablets and larger screen. So, we see continued opportunity for large deals Jason.
Jason Rodgers:
Very good. Thank you.
Operator:
Our next question comes from Jim Ricchiuti of Needham & Company. Please go ahead.
Jim Ricchiuti:
Hi, good morning. Thank you. Looking at your R&D spend, the last couple of quarters, and we’re seeing a little bit of a bump up in that area, and I wonder if you could comment on that as it relates to new product development if we're going to be seeing a faster pace in terms of product introductions? Thank you.
Olivier Leonetti:
Let me take the first part and then Andres and Joe would take the other one. So indeed, we have increased the level of spending in R&D and the composition of the R&D spend is – has changed some. We are investing more if you were to look into the details into also future capabilities. And we believe that this investment has paid off for the company and part of the gaining shares top line performance is a result of this investment.
Joe Heel:
Yes. I think that we certainly feel that we have made a very productive investments in R&D. Our products portfolio or solution portfolios are the most competitive that have ever been. We launched more new products in 2018 than we’ve done in any other year in the history of the company. So, I think we feel very confident that the investments we made in R&D are delivering a solid ROI. It has been supporting our growth. It’s been supporting our market share gains.
Jim Ricchiuti:
And my follow-up question just to relates to EMEA, it appears that you’re seeing some moderation in the growth rate there, and I’m wondering is that a case of just tougher comps, tougher comparisons or are you seeing any signs of slowing which some companies have alluded to?
Anders Gustafsson:
So first, starting a little bit broader, we had strong broad-based strength across all our product segments, regions, vertical markets in Q4. Asia-Pac, North America and Latin America were each double digits in Q4, but all regions, including Europe was up double digits for the full-year. We saw – all major product categories were up. Healthcare, retail, manufacturing, they were all up double digits, and all four vertical markets were up double digits for 2018. So, I think it's very broad-based performance there. In Q4, we continued to execute very well and we’ve – from everything we’ve seen, we believe we continue to extend the lead in the market that we have, and our competitive position is strong and getting, I would say, stronger based on the strength of our portfolio. And end markets were strong, you know, both channel and direct for – on the back of our valuable proposition, which resonates with our customers. Specifically, to Europe, I think we would consider it to be a solid growth. It had moderated a little bit from earlier part of 2018, but it was still good growth, and we see that momentum carrying on into 2019. We saw particular strength in Europe on our scanning portfolio and mobile computing, as well as supplies. And retail continues to be the strongest vertical for us in Europe, and our personal shopping solutions are a big driver for that.
Jim Ricchiuti:
Thank you. Congratulations on the year.
Anders Gustafsson:
Thank you.
Operator:
Our next question comes from Brian Drab of William Blair. Please go ahead.
Brian Drab:
Hi, good morning. Maybe this will be a waste a question, but I’m just thinking about the 10 million figure, and you know, the last three quarters, you’ve said it's been about 10 million, but I was wondering if you could just give us some insight or maybe a more specific estimate there? How many devices are selling annually in the marketplace, you know, across the industry? And how, you know, what percentage of those roughly are Android? And shouldn’t we be getting kind of somewhat below 10 million at this point?
Anders Gustafsson:
So, I think we – few years back, we started talking about, I think about 17 million, I’m going off memory now, 17 million devices, so we’ve always been able to convert a number of those. But the reason is not going down faster, is that – on the one hand, you know, we are shipping a lot of Android devices. You know, the vast majority of our devices are now Android, but it’s still a meaningful amount of Microsoft devices that we are shipping too, but our – I’d say most other industry players are still predominantly shipping Microsoft devices. So, while we kind of eat into the 10 million from one end, it’s getting replenished on the other end from other players. So, it’s not going down as fast as you might perceive, it should do based on the volume of devices we ship, but, you know, its – there’s still a good amount of devices to go after here, and we expect that by – you know, the vast majority of these devices will be upgraded to Android by 2020 or late 2020.
Brian Drab:
Okay, alright. I’ll follow-up more later on that one. And then for my second question, you know, maybe I’ll make it a two-part question, if I could? So, with respect to your guidance, could you possibly rank order how you’re thinking about end markets in terms of contribution to the growth rate in 2019, you know, retail, manufacturing, healthcare, transport? And then, maybe the second part of the question, could you do the same, take a stab at rank ordering where you're expecting the most growth out of the product lines in terms of data capture and mobile computing printers? Thank you.
Anders Gustafsson:
It’s still hard to rank order each of these, but I can give you some indications or where we see particular strength or if there's anyone we feel would be – maybe lagging here. So, on the vertical markets, which was I think your first question, you know, healthcare grew the fastest for us in Q4. I would expect healthcare to be over to – not just 2019, but over the next several years, the fastest growing vertical market. But we do see a fairly similar growth rates across the – you know, our four verticals. If you look in 2018, we had double-digit growth in all four of our verticals. So, we don’t expect that any one of them will kind of standout and carry the load for the company. You know, a few years back, retail was maybe more pronounced as the driver, but now we see it more balanced. You know, manufacturing was a little weaker earlier, but we see the Android adoption to kind of pickup in manufacturing this coming year, particularly around the warehouse. And from a region’s perspective, again, we had, you know, double-digit growth in all four regions this past year. So, we see them all performing well. Asia-Pacific will be the one we would expect to grow the fastest over the kind of the foreseeable future, not just the next quarter or a couple of quarters, but over longer-term. It can be a bit variability within quarters, but you know, North America has performed very well too. Europe was a little weaker than the average in Q4, but we still see good growth for Europe as we go into 2019. I hope that helps.
Brian Drab:
Okay. Yes, thanks. And I’ll follow-up more later, but congratulations on a great 2018.
Olivier Leonetti:
Thank you, Brian.
Operator:
Our next question comes from Richard Eastman of Robert W. Baird. Please go ahead.
Richard Eastman:
Yes, good morning Anders.
Anders Gustafsson:
Good morning.
Richard Eastman:
And Mike. Just – and Joe. Just a quick question, first question, it was around gross margins. I mean again, if you look certainly in the quarter and for the full-year, both the AIT and EVM segments saw 100 plus basis point of gross margin improvement for the year, and I'm curious how you view that? You know, how structural is that that the gross margins here in both segments is it, you know, are you thinking that as somewhat of a baseline here moving forward? And maybe you could just give a little bit of color around both pieces as to how and – you know, you deliver that gross margin from is quite impressive.
Olivier Leonetti:
So, we have been increasing gross margin significantly, as you said, year-on-year by about a point. We have been highly focused as a team on gross margin. Every element of the value chain add a role, manufacturing, procurement, product design, go-to-market, and we believe that that would keep being the case going forward. We believe we have the ability to increase gross margin as a business, and we actually don't think we play – we’re playing our best game today. And we think that the two main segments should follow directionally the same pattern and have the ability to expand gross margin rate.
Anders Gustafsson:
As Olivier said, you know, this is a company-wide activity. I think if there's one number or ratio that is deeply ingrained in our culture, it’s – [or two, growth and gross margins], so it’s something that the entire company is paying attention to and working on.
Richard Eastman:
Did price play a significant factor in either of the two segments?
Anders Gustafsson:
Yes, I would say, our commercial discipline has improved. We are paying more attention to what appropriate commercial terms would be. So, I think we’re a little bit more scientific in how we go about doing that.
Olivier Leonetti:
Mix is a play – mix, sorry to interrupt Richard, mix would be a play and also us being able to add solutions to our offering is also a driver of enhanced gross margin performance.
Richard Eastman:
Awesome. I mean, just a quick question as a follow-up, my follow-up is just as it relates to the EBITDA improvement that you're kind of forecasting for 2019, I think in difference to the first question, again, it appears as though maybe you're looking for, you know, 50 basis points of adjusted EBITDA improvement. So, you know, putting that together in the same equation with the gross margin maybe plus 100 bps, is the thought here that, you know, we drive gross margin up and redeploy into, you know, R&D and maybe feed on the street or the channel? And are we kind of settling into, you know, the – Zebra’s business model maybe being a 50 basis point a year type of target for EBITDA margin improvement?
Olivier Leonetti:
No, no, indeed. So again, Richard, our ability to improve both gross margin rate and OpEx, including – by the way as we invest dollar in R&D, we believe we are good to be able to scale R&D dollars as a proportion of revenue dollars. We are prudent as a company, and the improvement we have in term of EBITDA rate in the year we believe is in the category of being balanced and prudent. I’m not too sure I would necessarily agree with the flaws and so on you’re mentioning.
Anders Gustafsson:
As Olivier mentioned earlier, having leverage across the P&L is a key part of our philosophy and how we manage it. So, we want to drive improvements in gross profit, we want to see leverage in the OpEx side and certainly we want to see that translate into higher EBITDA margins.
Richard Eastman:
Alright, great, well thank you and tremendous year.
Anders Gustafsson:
Thank you.
Operator:
Our next question comes from Paul Coster of JP Morgan. Please go ahead.
Paul Coster:
Yes, thanks for taking my questions. So, backlogs, our pipeline is up as well, can you give us some sense of how much visibility the backlog gives you either in sense of the quarter or even the year, and as for the overall backlog plus pipeline, what’s in the mix that points to trends in your business? Thank you.
Anders Gustafsson:
Yes. The pipeline that we have as we enter a quarter gives us obviously much better visibility into the quarter. It doesn’t necessarily tell us much about the second half of the year. But having a bigger backlog as we go into quarter gives us a lot more confidence obviously about the outlook. The pipeline is more what drives the longer-term outlook and we have a very diligent and disciplined process to work with our sales teams and our direct customers, our channel partners to develop pipelines for all the direct customers, but also for different segments and doing bottom up and top down and triangulate in a variety of ways. So, that’s what gives us more of the visibility for the second half or the out quarters and maybe Joe Heel want to add something.
Joe Heel:
Yes. Both our backlogs, which we have continuously building and have contributed significantly to the success we had in 2018, as well as the pipelines have geared towards the visibility of about two quarters at a very granular level. To give us visibility beyond that, we have expanded for our largest customers and for large deals in particular visibility to three years, where we look at how we expect our business with individual customers to evolve over a three-year time period. So, that gives us a longer-term although it’s more of a qualitative view of where things are evolving. If you look at trends that we can see in that, one of the trends that we already talked about earlier is the fact that those remaining 10 million devices that we see out there, a significant portion of them are in the logistics warehouse and manufacturing space. We also see in terms of trend, the opportunities in areas that we call adjacencies in the earlier comments, things like tablets and RFID are showing up quite prominently in that visibility we’re getting from that pipeline discipline.
Paul Coster:
Excellent. The other question I have is, it sounds like the small-to-medium size customers are even stronger in North America than the enterprise customers, can you comment on that why that might be?
Joel Heel:
A similar trend that we just talked about in terms of manufacturing and T&L, there’s a correlation between these is that the first adopters of the Android solutions that we put out were large customers, and now medium size and smaller customers are adopting those solutions as well. Now, Android is only one example in the area where this takes place, this is also true for some of the other innovations that we’ve brought to market, some of the solutions we’ve brought to market. And I think we’re seeing now that some of these solutions are well established in the market that are SMB customers supported by our channel partners and our channel ecosystem are now gaining the confidence to also adopt those solutions, which is giving us a second wave of growth for many of those.
Anders Gustafsson:
I would just emphasize that the strength in the SMB market didn’t just happen to us. No, that’s a consorted effort. We have developed a number of initiatives to help boost our business at the lower end of our market to help penetrate that more deeply, because that was an area that we felt we were not as well penetrated as we were in some of the higher-end markets.
Paul Coster:
Thank you.
Operator:
Our next question comes from Keith Housum of Northcoast Research. Please go ahead.
Keith Housum:
Good morning, guys. I appreciate the opportunity and congratulations on the call, on the quarter and the year. Can you guys – is it possible to prioritize, I guess, some of the growth drivers are for, you know, not necessarily the mobile computer business, but they did a capture in the printing business? I think you guys covered a lot of the growth drivers in the mobile computers, but I want to understand how the other two segments are still growing very strong as well?
Anders Gustafsson:
Yes, there is a number of, you know, I’ll start by just some strong secular growth trends that are driving growth across all our product lines. You know, the e-commerce is one, you know, the omni-channel piece, the on-demand economy, those are all broader secular trends that are requiring more track and trace type technologies, so it helps us under the mobile computing side, but it also helps us on printing, on scanning, you know, supplies, so all of those areas. Then we see when we get into these, say, newer areas that once we deploy our first roll-out, the customers sees the flexibility of many of our new products by being so much more connected. So, if that’s a mobile computer or a printer, you know, they can do a lot more with it. So, they see more and more new used cases that they can apply. You know, if I go back again to the old Microsoft days, you know, I think that an average mobile computer will probably run a couple two, three applications. You know, today, we routinely see customers running 30 applications on one of our devices. So, those are great drivers for it, and I will say the competitiveness of our portfolio is very strong today. You know, we launched more new products in 2018 than we’ve done in the history of the company, and they’re all ramping up nicely, and helping us to extend our lead into markets and driving growth.
Keith Housum:
Great, thanks. In my follow-up, you know, Olivier can you just kind of share us some of your logic in terms of expanding the range for your leverage target from 2 to 2.5 down to 1.5 to 2.5?
Olivier Leonetti:
We want to have flexibility to manage our cash. We want to invest in priority in the business either organically, we mentioned R&D, go-to-market would be another one, or through M&A, and we are in the process of finalizing a new acquisition with Temptime after Xplore. Another one we discussed, Keith, in prior calls, once we reach the bottom of our range, we believe that share buyback would become a consideration. So, that's a bit of a rationale for the range as it is set up now.
Keith Housum:
Great, thank you.
Anders Gustafsson:
Thank you, Keith.
Operator:
Our next question comes from James Faucette of Morgan Stanley. Please go ahead.
James Faucette:
Great. Thank you very much for the frank conversations this morning. I wanted to dig in really quickly a little more on pipeline and invisibility. How would you compare the visibility in pipeline that you have today versus, say, a year ago, both in terms of [REIT], but also in terms of make up? It seems like there’s been a lot of conversation about more small and medium-sized businesses. Are they also making up a greater proportion of your pipeline and visibility? And I’m just trying to get a little bit color on how it may vary today versus a year ago?
Anders Gustafsson:
So, I’ll start, and then I’ll have Joe provide some more detail. But I’d say, the overall visibility from our pipeline is probably similar to what it was a year ago, may be a little better, but it's more balanced and will probably be the biggest change. We were going into 2018, I’d say, our mobile computing and retail segments were – we were more dependent on those pipelines to support kind of the growth. Today, the – it’s much more balanced. You know, we expect our scanning portfolio to have a very good year, you know, printing to a very good year as well, not that they didn’t have it last year, but we have a stronger pipeline for those areas. So, similarly across the vertical markets, we ended up with a very balanced growth in 2018, and we see healthcare, T&L, manufacturing driving more growth this year and equally on the geographic side, we’re very diversified and we have a good pipeline for each of our geographies that supports the outlook. Maybe Joe?
Joe Heel:
Yes, I would say, from a sales perspective, increasing pipeline visibility is an ongoing quest, and one that we've invested in quite significantly in the last year to improve our capabilities on a number of dimensions. One dimension is to improve visibility, in particular, in the printing and scanning areas where the deals are smaller, to get that visibility sooner and at a more granular level. And second would be to get more visibility out to longer term, right. With the growing importance of large deals in our business mix, having visibility to those is extremely important for both our planning purposes internal, as well as guidance we give and other things like that. So, we have invested in both of those and it is helping us.
Olivier Leonetti:
I mean, James, an additional color yet if I may, we have been very intentional over the last more than two years to really diversify the business, and you see this diversification being reflected in the financial performance of the company, and in the guide as well.
James Faucette:
Great, I appreciate that Olivier. And then, just a follow-up question for you Olivier. And when you look at – I appreciated, and I think we all appreciate the clarity as to the type of headwind you're expecting from FX. But can you give us a little bit of insight into how you formulate that, kind of what the exposures are, and then, what you're using as reference points to come up with your expected headwind for this year?
Olivier Leonetti:
So, FX in the second half of 2018 started to be neutral to the financial performance of the company. It would be a slight headwind in 2019. The reason for this is that we’re edging against the euro, which is the only currency really against which we have some exposure. But we have many levers to manage our P&L. FX is one of them, and we believe that we have enough levers to be able to adjust to different effects and still deliver a good financial performance.
James Faucette:
That’s great. Thank you so much.
Operator:
And our last question will come from Saliq Khan of Imperial Capital. Please go ahead.
Saliq Khan:
Great, thank you. Hi Anders, Olivier. Guys, two quick questions on our end. First one being is, what did you hear at the NRF conference that gives you a bit more confidence that many of these retailers are willing to open up their wallets, invest in new retail technologies? Are you seeing improved purchasing decisions on their part as well?
Anders Gustafsson:
You know, I think we saw – first, maybe I think NRF was a great show for us this year. We had a very exciting booth and we had record traffic through the booth; we had record number of meetings with customers; and the feedback we got was very, very good. So, we certainly felt that was a great show and it helped to give us some confidence for the year. I’d say, the larger retailers, particularly say in the US, have largely been committed to an omni-channels e-commerce type strategy for the last couple of years, and we've seen quite a few orders from that. But what we are seeing is the – that trend is moving kind of further down into tier 2, tier 3 retailers, so we see more customers, more retailers wanting to make this – a kind of similar type of investments in new solutions to enable them to execute on their omni-channel strategy and compete against e-tailors. So – and the – I think our types of technologies are, you know, essential to their thinking. You know, they see us as a partner who can help enable them to pursue those strategies and help them realize those strategies. So, it was a great show from all aspects for to us and Joe.
Joe Heel:
Yes, I might add, you know, some of the things we mentioned earlier were very prominent at NRF, and did give us a lot of confidence. For example, what we talked about already with the new used cases that we’re seeing, retailers are embracing those. For example, the voice collaboration between their associates since one of those giving a device to everyone of their workers, not just a few selected that are involved in inventory management. Those types of trends give us confidence. And another important trend that we see support for is that the first wave of adopters who went into deploying mobile computing solutions on an android operating system are early on, for example with our MC40 device are thinking of refreshing those at this point. So that means there is longevity and continued opportunity in the retail space.
Saliq Khan:
Got it guys and thank you, and this was my follow-up to that. What did you change over the past year within your either sales or your channel strategy, especially in this type of growth rate, are you seeing a faster service and software versus hardware sales as well within that article?
Anders Gustafsson:
Generally speaking, we saw faster service and software revenue growth in Q4 than we’ve done before. There was a very – we’re very pleased with the performance we saw there. Generally, the software content in our solution is going up and up and up. If you think of the history of the company, we started off with say relatively dump devices that could read a barcode and transfer that information to another system that would do something with it to our android devices where you read it. You can manipulate the data, you can gain actions from it. You can do a lot with that. Next step now is to have much more smart infrastructure. So, things that can automate the data capture that can automate the dispensing of actions too. So, software is becoming a bigger and bigger part of what we do and how we develop new solutions to that more and more value to our customers.
Joe Heel:
A few additions to things we’ve changed and done in our sales and channel strategy over the course of the last year. One is, we have invested some of the improvements that we’ve had in our economics. We have reinvested those into a go-to-market resources, both internally, as well as with our channel partners. Our commitment to our channel has continued to expand and the importance of our channel program has only increased as we have expanded the benefits and membership in that program. The membership in our program is growing quite significantly over the last year. We’ve also invested structurally in the organization in sales and go-to-market in a dedicated solutions group, sellers that are specialized and focused on selling the solutions that make up the core of our intelligent edge to realize or EAI strategy. So, we have a dedicated group of that now in every one of our regions. So, those are some of the highlights of changes.
Saliq Khan:
Perfect. Thank you, guys.
Operator:
This concludes our question-and-answer session. I would like to turn the conference back to Mr. Gustafsson for any closing remarks.
Anders Gustafsson:
Thank you. As we wrap up, I want to thank the Zebra team and our partners for another great quarter and an exceptional 2018. We’re off to a strong start to 2019 and see a solid year ahead. We look forward to welcoming the Temptime team once we close the transaction. Have a great day, everyone.
Operator:
The conference is now concluded. Thank you for attending today’s presentation. You may now disconnect.
Executives:
Michael A. Steele - Zebra Technologies Corp. Anders Gustafsson - Zebra Technologies Corp. Olivier Leonetti - Zebra Technologies Corp. Joachim Heel - Zebra Technologies Corp.
Analysts:
James Ricchiuti - Needham & Co. LLC Jason A. Rodgers - Great Lakes Review Brian P. Drab - William Blair & Co. LLC Jeffrey Ted Kessler - Imperial Capital LLC Keith Housum - Northcoast Research Partners LLC Paul J. Chung - JPMorgan Securities LLC
Operator:
Good day, and welcome to the Third Quarter 2018 Zebra Technologies Earnings Release Conference Call. Please note this event is being recorded. I would now like to turn the conference over to Mike Steele, Vice President of Investor Relations. Please go ahead.
Michael A. Steele - Zebra Technologies Corp.:
Good morning, and thank you for joining us today. Before we begin, I need to inform you that certain statements made on this call are forward-looking and are subject to the Safe Harbor provisions of the Private Securities Litigation Reform Act of 1995. These statements are based on current expectations and assumptions and are subject to risks and uncertainties. Actual results could differ materially due to factors discussed in our filings with the Securities and Exchange Commission. During this call, we will make reference to non-GAAP financial measures as we describe business performance. You can find reconciliations of our GAAP to non-GAAP results in today's earnings press release and at the end of this slide presentation. This presentation will include prepared remarks from Anders Gustafsson, our Chief Executive Officer; and Olivier Leonetti, our Chief Financial Officer. Anders will begin by discussing our third quarter highlights. Olivier will then provide more detail on the financials and discuss our fourth quarter outlook. Anders will conclude with progress made on Zebra's strategic priorities. Following the prepared remarks, Joe Heel, our Senior Vice President of Global Sales, will join us as we take your questions. Also, throughout this presentation, unless otherwise indicated, our references to sales growth are year-over-year on a constant currency basis and exclude results from the recently acquired Xplore Technologies business. This presentation is being simulcast on our website at investors.zebra.com and will be archived there for at least one year. Now, I'll turn the call over to Anders.
Anders Gustafsson - Zebra Technologies Corp.:
Thank you, Mike. Good morning, everyone, and thank you for joining us. Our team delivered exceptional third quarter results with strong performance across the business, resulting in record sales and profits. Sales, EBITDA margin and earnings per share all exceeded our outlook. As you can see on slide 4, we reported net sales growth of nearly 17% or 15% on an organic basis; an adjusted EBITDA margin of 21.1%, a 190 basis point year-over-year improvement; non-GAAP diluted EPS of $2.88, a 54% increase from the prior year; and $194 million of cash flow from operations. We achieved strong, broad-based growth across the business, including double-digit sales growth in North America, EMEA, Asia-Pacific as well as all of our key vertical markets. We grew each of our major product and services categories including mobile computing, data capture, our specialty printing portfolio, supplies and support services. Demand continues to be strong from our direct customer relationships and through the channel. Additionally, in the third quarter, we closed on the acquisition of Xplore Technologies, a leading enterprise-grade tablet manufacturer. This acquisition positions us as the leading provider of enterprise tablet solutions, an underpenetrated and relatively fast-growing category for Zebra. We have been significantly expanding profit margins while at the same time investing in our employees and initiatives to drive sustainable growth. Our leading portfolio of solutions, strong order backlog and pipeline of opportunities support a strong finish to the year and provide solid momentum into 2019. With that, I will now turn the call over to Olivier to review our financial results and to discuss our 2018 outlook.
Olivier Leonetti - Zebra Technologies Corp.:
Thank you, Anders. Let us begin with a walk through the P&L. As you can see on slide 6, net sales grew 16.7% in the third quarter, which translated to 15.1% on an organic basis before the impacts of currencies and acquisitions. We saw solid results in each of our reporting segments across all regions and the primary vertical markets that we serve. Enterprise Visibility & Mobility segment sales increased 18.8%, led by especially strong demand in mobile computing. Asset Intelligence & Tracking segment sales increased 8.1%, driven by solid growth in printing solutions. Turning to our regions. Sales growth in North America was 18%, driven by outperformance in our mobile computing, data capture and printing categories. We saw particular strength in retail and e-commerce, as well as transportation and logistics. EMEA sales increased 10% with strength across most geographies and all major product categories. We continue to see especially strong demand in retail and e-commerce, transportation and logistics as well as healthcare. Sales in our Asia-Pacific region were up 20% with broad-based strength. Most countries grew double-digits. We saw exceptional strength in India and Australia, and our China business has recovered from weaknesses earlier this year. Latin America sales increased 6%. We saw particular strength in printing solutions. All sub-regions grew with the exception of Brazil due to election-related uncertainty. Adjusted gross profit increased $76 million or 18%. Adjusted gross margin increased 40 basis points, primarily driven by continued improvement in our go-to-market execution, favorable business mix shift in the AIT segment and favorable foreign currency exchange impacts. These factors were partially offset by a higher volume of relatively lower margin, large orders. Adjusted operating expenses increased $27 million from the prior-year period, primarily reflecting growth in the business, higher incentive compensation expense due to improved business performance and continued investment in growth and productivity initiatives. We improved adjusted operating expense leverage by 160 basis points as compared to Q3 last year. Third quarter 2018 adjusted EBITDA margin was 21.1%, a 190 basis point increase from the prior-year period. This was driven by operating expense leverage and higher gross margin. In addition to EBITDA margin expansion, a decreased tax rate and lower interest cost from our debt restructurings drove non-GAAP earnings per diluted share to $2.88, a 54% year-over-year increase. Turning now to the balance sheet and cash flow highlights on slide 7. At quarter end, we had $1.9 billion of debt on the balance sheet. In the first nine months of this year, we paid down $346 million of debt principal, supported by strong free cash flow of $412 million. The $238 million increase in free cash flow as compared to the first nine months of 2017 was primarily driven by increased operating profitability as well as less acquisition and integration costs. Slide 8 shows our path to financial deleveraging. Continued debt pay-down and strong EBITDA growth enabled us to achieve a 2.2 times net-debt-to-adjusted-EBITDA ratio as of the end of Q3, which is now well within our targeted range of between 2 times and 2.5 times. Let us turn to our outlook on slide 9. We entered the fourth quarter with a solid order backlog and strong end market demand for our leading portfolio of solutions. We expect Q4 2018 net sales growth to be between 7% and 10%, which assumes an approximately 2 percentage point positive impact from the acquisition of Xplore Technologies and a neutral impact from foreign currency translation. Fourth quarter 2018 adjusted EBITDA margin is expected to be approximately 20%, which assumes higher gross margin as compared to the prior year and slightly higher operating expense leverage. Non-GAAP diluted EPS is expected to be in the range of $2.80 to $3. Note that this Q4 outlook assumes a modest impact from tariffs that have been enacted to-date on certain products, accessories and components that we source from China. For the full year 2018, we now expect to exceed $575 million of free cash flow. This increased outlook is primarily due to higher EBITDA. You can see other updated full year 2018 modeling assumptions on slide 9. With that, I will turn the call back to Anders to discuss progress on our strategic priorities.
Anders Gustafsson - Zebra Technologies Corp.:
Thank you, Olivier. We are very pleased with the progress we made in the third quarter, and we are on track for a strong finish to the year. As you see on slide 11, we remain focused on our key priorities to build upon our industry leadership and drive shareholder value. First, we continue to outpace the competition through our innovation, unmatched scale and strong relationships with customers and partners. We saw strong broad-based demand for our products and solutions. Several areas that have been driving solid growth include our family of Android mobile computers and software, mobile voice and data communications applications, tabletop printers and our RFID solutions. We have gained meaningful market share across our business this year, and we continue to invest in the core portfolio to further differentiate our offering. We had a record number of launches across our product and solutions categories in the third quarter, including the next generation of several popular Android mobile computer solutions. We continue to see robust demand from retailers, as we help them to implement their omni-channel shopping and fulfillment strategies. We have also experienced increasing demand from transportation and logistics as well as manufacturing customers, as the Android mobile computer adoption rate accelerates. Second, we are focused on driving growth in attractive markets where we can leverage our competitive advantages. We plan to scale existing categories where we are underpenetrated and operationalize entry into new markets that advance us as a solutions provider. We expect to gain traction in these markets through both organic and inorganic investments. In the third quarter, we acquired Xplore Technologies, which significantly enhances our product lineup and provides a complete enterprise tablet portfolio. Representing our first acquisition in nearly four years, Xplore's offerings serve existing vertical markets for Zebra and provide inroads into new markets, including public safety, government, utilities and oil and gas. Third, we are advancing our Enterprise Asset Intelligence vision to enable every frontline asset and worker to be visible, connected and optimally utilized. We are doing this by leveraging our deep knowledge of workflows and capitalizing on key technology megatrends, such as cloud computing, mobility and the proliferation of smart devices. Our Workforce Connect software application is one example of bringing EAI to life. I will elaborate more on this solution in a minute. Lastly, we have enhanced Zebra's financial strength and flexibility by increasing cash flow and optimizing our capital structure. As Olivier mentioned, we are well within our targeted debt leverage range, and we have increased our expectation for free cash flow to record levels. Now, turning to slide 12. Zebra provides a digital view of the entire enterprise. Our products and smart infrastructures sends information about assets, products and processes. The information including status, location and condition is then analyzed in real-time to determine the best possible operational action. The result is reduced friction in workflows, improved productivity and greater insight into business operations. Our approach focuses on actions and outcomes that can be optimized by knowing and analyzing what's happening on a real-time basis, adding a performance edge to the frontline. Savanna, our data intelligence platform, is an essential component of our overall offering. This platform powers the intelligence behind our cloud-based data-driven solutions. We are investing in our capabilities in this area and collaborating with an expanded number of partners. We are capturing increasing amounts of data at the edge of our customers' operations, and we intend to help them maximize the value of this critical information. We help businesses across many industries to digitize their operations and transform their workflows to stay relevant and compete effectively in today's marketplace. We create smart data-powered environments for our customers that reflect reality better than traditional systems of record. Slide 13 highlights the primary vertical markets that we serve; manufacturing, healthcare, transportation and logistics as well as retail and e-commerce, which all grew double-digits in Q3. Our intimate knowledge of operational workflows in each of these verticals is the key reason enterprise customers seek our help with end-to-end solutions. Across verticals, use cases are evolving to address increasing demands. In manufacturing, our customers need to know where the equipment, materials and people are in real-time across their supply chain. As a proof point, in the automotive industry, we have been implementing RFID and other locationing solutions that have streamlined plant floor workflows, reducing manual tasks and increasing productivity. In healthcare, our solutions allow care providers to monitor patient conditions while being mobile. Immediate communication among team members is vital for optimum patient care. A medical center in the New England area chose Zebra as their partner to drive their patient safety initiative. Our workflow solution enabled them to comply with regulations and reduce medication dosage scanning errors by 80%. We are also expanding use cases by driving increased clinical collaboration and optimizing workflows. Labor is the most significant operating cost in hospitals, and healthcare organizations are working with us to explore more effective ways to manage their limited resources while improving patient care. In the transportation and logistics business, we are well known for track and trace and proof-of-delivery use cases. Our offerings have been evolving to provide real-time visibility of assets at every point in the supply chain and implementing solutions that translate the real-time information into immediate actions that maximize effectiveness. Transportation and logistics providers are challenged to find enough workers to meet the increasing demands on their business. A key factor includes the $2 trillion of e-commerce business that continues to grow double-digits and drive small parcel delivery orders. We have been launching a number of innovative pilots that address this challenge through product and software solutions that optimize cargo loading and routing activities. In retail, our solutions have been historically used to enhance productivity such as inventory management. More recently, we have been driving transformative solutions to address increasingly complex challenges including omni-channel fulfillment models, sales floor effectiveness and elevating the overall in-store experience. Billions of dollars are lost due to missed execution at the point of sale due to inaccurate inventory and other related factors. Our solutions can increase real-time inventory accuracy to nearly 100%, providing meaningful sales uplift and significantly reduced shrinkage. We are particularly pleased by a recent win with a large global retailer, which fulfills their objective of consolidating their mobile business applications, voice, and various employee communications. We are providing a streamlined solution which includes rolling out our TC51 enterprise mobile computers across their store base over the next several months. Our mobile computers are replacing consumer-grade phones and devices, an encouraging trend that we have seen over the past few years. This solution also includes our Workforce Connect software application to enable this retailer to marry all of their voice and data communications onto one device. Store associates will now be empowered to perform multiple tasks seamlessly. In summary, we are helping enterprise customers to solve their increasingly complex business workflow challenges. We partner with our customers to enable their strategy, utilizing the most effective solutions with the highest ROI. With that, I'll hand the call back to Mike.
Michael A. Steele - Zebra Technologies Corp.:
Thank you, Anders. We'll now open the call to Q&A. We ask that you limit yourself to one question and one follow-up so that we can get to as many of you as possible.
Operator:
Our first question comes from Jim Ricchiuti with Needham & Company. Please go ahead.
James Ricchiuti - Needham & Co. LLC:
Thank you. Good morning. Two questions. One, a little bit more long term in nature, we're seeing increasingly articles about cashier-less stores, increased automation in retail as well as logistics. And I'm just wondering if you could talk about the conversations you might be having with some of your retailers and potentially logistics customers as you think about some of the newer products and when we might see more meaningful contributions from these and how they tie into their plans?
Anders Gustafsson - Zebra Technologies Corp.:
Yeah. First, when people hear automation, the – their minds tend to go to kind of robotics. But when we think about automation, we kind of define it as intelligent automation and that's automation that automates the data capture, the analysis of the data, the decision or action part of it. So, it's a little bit more broader, more intelligent focus on it. So, for us, it's a kind of continuum of making the workers more productive, but moving all the way up to using robots or smart infrastructures to deliver kind of those insights or execute on those. But intelligent automation for us is a big net opportunity. It is a natural extension of our EAI strategy, and we have – it leverages the same critical capabilities as EAI, and we see a good number of opportunities in each of the, kind of, the segments; of sense, analyze, act, the different stages there. But we help our customers solve business problems, and we do that with making humans more productive, using robots or having smart infrastructures that can automate different tasks for them. So, it's a continuum for us. And you look at some of our newer solutions like SmartLens. It is a smart infrastructure, we call it, right. Or I'll start with historically how retailers have taken inventory and execute on that workflow. They started out going out just manually count what's on the shelves, then they used mobile computers with reading barcodes and adding up the items, kind of automatically but manually then telling somebody else to go and replenish it. Then, with RFID, you can do it somewhat more automated. But with SmartLens, you can now totally automate that workflow and in real-time know at all times what merchandise you have on the shelves. And when it reaches a certain threshold, you automatically generate – the system automatically generates a purchase order or a work order to replenish that on the shelf, and that can be done by a human or by a robot. So, this is very much an automated activity, and that can also be a part of a frictionless checkout store. I don't think there's one technology that can solve all those use cases. Cameras can do a lot of things, but cameras aren't going to be the best way of telling what – a pair of jeans from another pair of jeans, different sizes and so forth. So, we see that we have a lot of different type of solutions to help to drive that automation. And net-net, we see it as a big opportunity for Zebra and it's kind of the sweet spot for EAI, and we are quite excited about what we do there.
James Ricchiuti - Needham & Co. LLC:
And is this an opportunity that you see really beginning to contribute incremental revenues either late fiscal – late 2019 or is it something looking out to calendar 2020?
Anders Gustafsson - Zebra Technologies Corp.:
So, we are getting some revenue from this today but it's off a smaller base, so good growth but off a smaller base. So, we expect that to continue to grow nicely. I'm not going to try to predict kind of when the knee in the curve will occur. But we do see that as something that will contribute more and more to our growth as we go along.
James Ricchiuti - Needham & Co. LLC:
Thanks very much.
Operator:
And our next question comes from Jason Rodgers with Great Lakes Review. Please go ahead.
Jason A. Rodgers - Great Lakes Review:
Yes. Obviously, some very strong growth, especially in the EVM segment. Wondering if you could talk about the impact of large mobile computing. Are you expecting those to play out in the fourth quarter and going into next year?
Anders Gustafsson - Zebra Technologies Corp.:
Yeah. We had – across all our product segments, we have very broad-based strength across products, across regions, across our vertical markets. And so, we're clearly very pleased with the performance we had in Q3. Mobile computing was particularly strong this quarter. And I think we're also executing well across the entire value chain, which is driving both the revenue growth as well as some of the margin expansions that we're seeing. So, specifically for mobile computing, there was – had an exceptional quarter quite frankly, I think, in mobile computing, double-digit growth in all regions, strong performance in both the channel and in our direct sales activities. We're seeing some new trends now that – and our Android devices are not just having new deployments, but we're starting to replace some of our original first implementations of Android devices back in 2014. We're also seeing a trend that many of our customers are starting to consolidate a number of applications and devices onto our mobile computers. So, you can take – in retail, somebody would have a mobile computer that would have a, say, Wi-Fi cordless phone and other devices like that, and they are trying to put most of those onto one single device to get less weight on the person, but also give greater (00:27:14) effectiveness and efficiencies. So, there's a lot of new good ways of – that we see driving growth for us here. I think the depth and breadth of our portfolio is a definite competitive advantage for us, and we have invested materially and also innovating on top of the device. So, Mobility DNA is a big differentiator. It's a lot of tools and utilities that makes it easier to deploy and manage devices. OVS gives unprecedented visibility and manageability of the devices also. And then, lastly, LifeGuard, our cybersecurity service that – where we can patch devices through the life of the device. But clearly, the Android transition is the key for our mobile computing growth here. We have well over 50% market share for Android, and we are approaching 50% for our overall mobile computing business, too. But we see continued strong potential for growth in our Android business. There are still about 10 million legacy Windows devices in the market that are waiting to be upgraded. We are starting to see good traction beyond retail, transportation, logistics, manufacturing are accelerating. Healthcare is doing a lot of Android devices also. Another benefit with Android is that the lifecycle is somewhat shorter than the old Windows devices. There's more innovation going on in and around Android that offers new value for customers that they see sufficiently – see as sufficiently valuable for them to kind of look at refreshing and upgrading their devices. And if you look out a little bit further, in 2021, North America will turn down the 3G service. So, if there's any field mobility applications leveraging 3G, they will have to upgrade at that point to 4G or 5G as it might be (00:29:14) so – but overall, we see a lot of reasons to be excited about the Android business.
Jason A. Rodgers - Great Lakes Review:
Thank you for the detail there. And just as a follow-up, looking at the long-term sales growth targets that you laid out, would you expect to achieve those next year despite the difficult comps you'll have in EVM?
Anders Gustafsson - Zebra Technologies Corp.:
So, we are always challenging ourselves to maximize our profitable growth. We've been making a lot of investments – organic investments in driving profitable growth for – not just for 2018, but for 2019 and beyond. We won't be providing any outlook for 2019 today. But we have a strong conviction in our growth opportunities and that's not changing. We feel we have a very strong competitive position, a very diversified business and we have many levers to pull in order to drive growth including EI and automation that we talked about earlier.
Jason A. Rodgers - Great Lakes Review:
Thank you.
Operator:
And our next question comes from Brian Drab with William Blair. Please go ahead.
Brian P. Drab - William Blair & Co. LLC:
Hi. Good morning. Congrats on the great results. Just following on that Android question, did – I'm not sure (00:30:34) answer if you mentioned where you think you are in terms of – talk about the 15 million devices and maybe there are about 10 million left in a recent comment you made. Where – can you quantify where we are in that transition from Windows to Android?
Anders Gustafsson - Zebra Technologies Corp.:
Yeah. I'll start, and I'll let Joe comment on it here also. We – I think when we first started talking about this, we mentioned we estimated there was about 15 million Windows devices in the market. I think earlier I said we estimated to be about 10 million left today to be upgraded. And as we upgrade old Windows devices, there are still new Windows devices being deployed. So, the pool of legacy Windows devices is still pretty substantial. So, we believe we still have a lot of runway to pursue. And also, some of that I think as I talked about of somewhat shorter lifecycle and a consolidation of new applications onto the devices are driving new use cases for Android.
Joachim Heel - Zebra Technologies Corp.:
Yeah. This is Joe Heel. I might add that we're thinking about the Android transition now as multiple waves where we are in the retail which was clearly the leading edge of the adoption is most of the large retailers have now adopted Android. But we're seeing T&L and manufacturing warehousing spaces in particular just ramping up, which also coincides with some of the product launches that we are putting into the market. The second thing is that the adoption in T&L and manufacturing will likely have a longer tail than we're seeing in retail, as there are bigger transitions that need to occur in order for those verticals to adopt. For example, applications that need to be rewritten. And then, third, what's adding I think to our excitement is that we are seeing refreshes already of the original retail adoption. So, if you overlay all of those three adoption curves, you can – you'll get a more differentiated picture of where we are and in particular of the potential still ahead.
Brian P. Drab - William Blair & Co. LLC:
Okay. Thanks. That's really helpful. And then, second question, just on tariffs, can you just go through where your manufacturing base is, Jabil (00:33:13) and otherwise and how – what percentage of the incoming components that are made in China actually fall on a list on one of these tariff lists? And maybe just give us a little more granularity about why you're not seeing that much impact from tariffs.
Anders Gustafsson - Zebra Technologies Corp.:
Yeah. The tariff situation is clearly very dynamic and fluid situation today. Zebra like – like many other companies, we import a substantial number of products from China. But only a fraction of our products are impacted today. So, that limits it to certain data capture products and some other accessories. So, for 2018, the impact is quite modest. For January 1 of next year, when the tariffs go up to 25% on some parts, we have a taskforce or working group that is cross-functional working group within Zebra that's working with a lot of our supply chain partners to basically assess all possible actions that we can take to mitigate the impact of tariffs. So, that would include things like changing supply chains to outside of China, setting them up somewhere outside of China, bringing in new sources of supply, changing product specs to be able to avoid certain things. Also, we're considering doing some price adjustments to mitigate some of that impact. Some of those actions will be immediate or have immediate benefit and some of them will take a little bit longer like moving a supply chain so – but we feel we're all over this and have a good plan for how to attack it.
Brian P. Drab - William Blair & Co. LLC:
Okay. Thank you very much.
Operator:
And our next question comes from Jeff Kessler with Imperial Capital. Please go ahead.
Jeffrey Ted Kessler - Imperial Capital LLC:
Thank you. I know you're not going to go into 2019 numbers. But what I'm interested in is, with the momentum that you have right now in certain – not just in certain product categories, but in certain verticals that have come to the floor in the last couple of quarters, I'm wondering what you see for 2019 as perhaps, number one, the driving horizontal markets that you'll be – that you see and the driving vertical markets that you see that might be a little bit different than in 2018?
Anders Gustafsson - Zebra Technologies Corp.:
Jeff, what will be different in 2019 versus 2018?
Jeffrey Ted Kessler - Imperial Capital LLC:
Yes. Both in terms of vertical markets but also in terms of some of the horizontal capabilities that you have out there, too.
Anders Gustafsson - Zebra Technologies Corp.:
Yeah. So, starting on the horizontals, thinking of that more as the product side, we obviously now have Xplore Technologies as part of our lineup. I think that's a great addition to our portfolio. It fills out the, say, more limited tablet portfolio we had before and it opens up new opportunities and new verticals that we didn't really serve very well before, like government and public safety, oil and gas and so forth. Generally, we have a very strong portfolio across our main product categories. So, we feel that our portfolio is probably as strong as it has been for a long time, and we continue to release a lot of new products. So, we feel we have a good position from that. And our, say, EAI type new solutions, our new intelligent edge solutions are also starting to ramp and we are bringing more of those to market. So, from a horizontal perspective, I think we're well-placed. There's always more things we could have. But I think this gives us a good toolbox to go out and talk to our customers about the ways we can help them improve their businesses. From a vertical perspective, I think the – maybe there's a change from 2018 to 2019. It will be how we see manufacturing maybe particularly stepping up and becoming a faster growing vertical. The last couple of quarters manufacturing has been growing faster than it had for the prior – in the prior year or so. It's the – it had been a laggard in the Android transition, but it's one of the larger opportunities for converting old Windows devices now to Android. We have launched several new products that are particularly aimed at manufacturing like some of our new tabletop printers and they've been very well received. So, manufacturing is doing very well. T&L, I think, will continue to perform the way it has over the last couple of years. It's a very large industry, and some of the leading players have adopted Android already. But we see others coming onboard in 2019 to roll out Android, and we see expansion from our traditional handheld devices to more wearables. Printing is also accelerating growth there, and we have a lot of our new intelligent edge type solutions in T&L. So, it positions us nicely as a thought leader to be going there and to help in some of those other newer automated workflows. And maybe, last, I talked about healthcare which I expect to be the fastest growing vertical for us over the longer term. The – it's still a relatively underpenetrated vertical for us. Technology has not been as well adopted, generally speaking. But it is a very attractive market for us. The electronic health records is the catalyst for this. But mobility and connectivity are becoming more bigger catalysts for investing in technology there. Our value proposition across all our verticals is – tends to focus on driving efficiencies. But in healthcare, the – our ability to help improve the quality of care is a big deal for us. And from a geographic perspective, healthcare started off very much in the U.S. But we see – we're seeing it grow in other parts of the world, UK, China, Australia, Middle East and so forth. And we've also invested in a number of purpose-built devices for healthcare like our TC51 for healthcare. We have a DS8100 healthcare scanner. We have printers for healthcare. So, we have a strong portfolio there also.
Jeffrey Ted Kessler - Imperial Capital LLC:
Okay. Thank you. My second question is a little more subtle but it's how – essentially, it's focused on how you bring in more product in a vertical market from your lead product. I'm assuming that, in different vertical markets, you have a lead product that has gotten you in there. Which vertical markets have benefited the most from the fact that you have either a 4G opportunity for them or you have an Android opportunity for them or you have for that matter a – just something that cuts down on inventory mismanagement that brings in much more business from the rest of the vertical?
Anders Gustafsson - Zebra Technologies Corp.:
Yeah. We put a lot of emphasis around the better together story after we combined with the Enterprise business. So, how can we make sure that our printers, mobile computers and scanners kind of work better together? We're not trying to make them work worse with anybody else's, but we want them to work better with our solutions. And we've worked also very hard with our resellers to make sure that they focus on selling the full portfolio. And the resellers that do that, they are growing substantially faster than resellers that are focusing more on a single type of product. So, I'll let Joe fill in maybe a little bit more on specific examples within the verticals. But this is an area that we put a lot of emphasis around to figure out how do we maximize this.
Jeffrey Ted Kessler - Imperial Capital LLC:
That would be great.
Joachim Heel - Zebra Technologies Corp.:
Yeah. Let me give you some other – from the beginning, after we completed the acquisition of the Enterprise Solutions business, cross-selling has been a big focus for us, right? So, when you talk about a lead product, it sometimes differed. In some cases, it may have been a mobile computer that we were strong in and we brought in printing. And in some cases, it was printing. But let me give you some more specific examples. Healthcare is a very good one. Anders mentioned it already. Our strongest position in healthcare originally was in the printing space, right? We had printers in particular for wristbands and we've really leveraged that substantially into mobile computing. As electronic medical records emerged, we went to those same hospitals and we showed them how they could then use that information that was on the wristband, but also combine with other use cases in order to improve the productivity and deliver better patient care. Another one that's very current, Anders alluded to it earlier, is we have in many retailers positioned our mobile computers as lead products and they've used them for productivity applications, such as inventory management. They're discovering that those same devices with a software upgrade can be used to communicate within the store, an application for which they currently spend money on other products in many cases. And they could actually reduce their operating budgets by having our products take on more of those use cases. So, that gives us an opportunity to augment our presence with software. And a third one that I think we're particularly excited about is, if you look at the solutions areas that we've been looking at. So, take for example RFID in retailers that are deploying RFID. We have a strong presence today with our handheld RFID readers, which are typically a mobile computer combined with a sled (00:43:29) and many of those same retailers are now in the pilots with us looking at the infrastructures like SmartLens, where they could then go beyond what the handheld reader allows them to do and have continuous real-time visibility to their inventory that SmartLens provides. So, there's maybe three examples.
Jeffrey Ted Kessler - Imperial Capital LLC:
All right. Great. Thank you very much. I appreciate that for additional color.
Operator:
Your next question comes from Keith Housum with Northcoast Research. Please go ahead.
Keith Housum - Northcoast Research Partners LLC:
Good morning, guys, and congratulations on another strong quarter.
Anders Gustafsson - Zebra Technologies Corp.:
Thank you.
Keith Housum - Northcoast Research Partners LLC:
Just following up on the tariffs really quick as I can, was there any pull-forward of revenue in this quarter and do you anticipate any in the fourth quarter? And then, second to that is what's your end customers – what are they saying in terms of demand in terms of what their impact kind of (00:44:23) from how they're being impacted by tariffs and how can it impact their underlying business and how much that translates to business with you guys?
Anders Gustafsson - Zebra Technologies Corp.:
Yeah. First, on the pull-forward one, that's certainly an easier question for us to answer. So, there was no pull-forward into Q3, and we're not forecasting any pull-forward into Q4. We manage our – the inventory position with our distributors very carefully. We tend to have them in a relatively narrow band or days of hand of inventory. We don't want them to be sitting on too much inventory. We certainly want them to have too little inventory. And they're all in – within that relatively narrow band of inventory. So, we feel that we've – there's no particularly pre-buying to take advantage of this, and we don't expect that to be the case in Q4 either. With respect to what our end customers are saying and how that might impact us, I think it's fair to say that, so far, they have not really asked too much of this. And it is very much depending I think on what happens after this and we don't want to speculate about any possible list (00:45:36) or anything like that. I think the current tariffs that are in place we would see as having modest impact on the business, and we can largely mitigate that effect. So, we are talking to our customers about what we are doing to help mitigate it. And so far, I think they have been comfortable that we have a good plan for what we're doing to minimize the impact on their business.
Keith Housum - Northcoast Research Partners LLC:
Okay. Appreciate it. And just for a follow-up and changing gears on to your services and software which I think you guys would say is one of your underpenetrated markets, obviously, hardware has had some exceptional growth over the past year. But is there a place in your head that you believe that software and services will start growing above the hardware growth? And do you expect it to ramp up? Is this a year out, two years out? I guess, the progress that you're seeing on software and services, where do you stand in terms of where you'd be perhaps a year ago?
Anders Gustafsson - Zebra Technologies Corp.:
Yeah. So, the – we do a lot more software than people probably recognize. And if you look at our engineers, the vast, vast majority of our engineers are software engineers. And if you look at this kind of value that we deliver in a mobile computer or printer or even scanner, it's very largely driven by the software. Look at Link-OS in printing it makes it go (00:46:57) from being a less sophisticated printer to a much more connected, good network citizen in our customers' networks. We have a number of other solutions that are also leveraging much more software. So, if you look at SmartLens, SmartPack, a lot of those types of things, our OVS solution is a pure software solution, we monetize those in a variety of different ways. But it still has often a hardware component to them because they – we often deliver that specialized software with a specialized piece of hardware as a solution. And our customers have been, I think, particularly keen for us to do it that way. But we are always looking at opportunities for us to have more of a pure software revenue stream and move into more of as-a-service type of delivery mechanisms also.
Joachim Heel - Zebra Technologies Corp.:
Yeah. Maybe the other thing, Keith, to notice, we think of our software very much as a part of a solution. And so, all the solutions that we have been talking about for some time we are in pilot with many of our customers, those have substantial elements of software in them that we will intend to sell as a solution. So, if you look for the growth of those solutions, I think that will be the best indicator of when the software starts to take hold.
Keith Housum - Northcoast Research Partners LLC:
Yeah. I guess, that's the question is – if I look at the numbers now, it doesn't look like they've really taken hold yet. Is it a quarter or two out, or is this still perhaps a year or two out where we'll start to seeing the software and services line starts really to ramp up?
Olivier Leonetti - Zebra Technologies Corp.:
Yeah. Keith, you mentioned it. Services and software are bundled together. So, you cannot truly conclude. But what I would say – and this is from a lower base, our software business, when we are able to split it from hardware, is going at a multiple of the hardware growth, but from a lower base.
Keith Housum - Northcoast Research Partners LLC:
Okay. Thank you.
Operator:
And our last question today will come from Paul Coster with JPMorgan. Please go ahead.
Paul J. Chung - JPMorgan Securities LLC:
Hi. Thanks. This is Paul Chung on for Coster. Thanks for taking my questions. So, first off, you exceeded EBITDA margin expectations this quarter and most likely for the year. So, what's your kind of initial view on the pace of expansion in 2019? And what are some puts and takes there? Your integration costs are finally mostly behind you. But do you see kind of more opportunistic costs? Are you kind of comfortable with your OpEx levels here?
Olivier Leonetti - Zebra Technologies Corp.:
So, as we have indicated before, we believe we have the ability to improve our EBITDA rate. We want to manage rate, but also dollars. So, at some stage in the year, we will increase EBITDA dollar at the expense of rate. But we believe we have the ability to leverage the P&L either on the gross margin line or on the OpEx line, while keep investing in our business as we have done now for a period of time.
Paul J. Chung - JPMorgan Securities LLC:
Okay. And is there any update regarding your long-term target?
Olivier Leonetti - Zebra Technologies Corp.:
Not at this stage. As Anders indicated, we feel we have a strong conviction about our business, and we'd come back to you with more detailed numbers for 2019 when we close the quarter in Q4. But we clearly have opportunities to scale and improve.
Paul J. Chung - JPMorgan Securities LLC:
Right. And then, my other question, now that you've kind of hit your leverage targets, should we expect the Zebra of old, where most of your free cash went to share buybacks. It looks like you may hit north of $600 million in free cash in 2019 by my calcs. Thank you.
Olivier Leonetti - Zebra Technologies Corp.:
Your calculation is correct. The team has done – the Zebra team has done a great job at managing the company for cash and profitable growth. We will reach the bottom of our leverage target by the end of this year. As you sense from the call and as you sense from the results we have been posting for now a number of quarters, we feel very excited by the end markets we serve and by the competitive position of our company in those markets and we see as a result exciting opportunities either organic or inorganic to invest in our business. We believe we have many opportunities to deliver by investing in our business. We have many opportunities to deliver an attractive return. Share buyback and dividend would be contemplated, and they are not off the table but you sense where our focus is.
Paul J. Chung - JPMorgan Securities LLC:
Thank you. Appreciate it.
Operator:
And this will conclude our question-and-answer session. I would like to turn the conference back over to Mr. Gustafsson for any closing remarks.
Anders Gustafsson - Zebra Technologies Corp.:
Yeah. So, as we wrap up, I want to thank the Zebra team and our partners for an exceptional quarter. We expect to close the year strong and are well positioned into 2019. So, have a great day, everyone.
Operator:
The conference has now concluded. Thank you for attending today's presentation. You may now disconnect.
Executives:
Michael A. Steele - Zebra Technologies Corp. Anders Gustafsson - Zebra Technologies Corp. Olivier Leonetti - Zebra Technologies Corp. Joachim Heel - Zebra Technologies Corp.
Analysts:
Jim Ricchiuti - Needham & Company, LLC Keith Housum - Northcoast Research Partners LLC Jason A. Rodgers - Great Lakes Review Joe Aiken - William Blair Richard C. Eastman - Robert W. Baird & Co., Inc. James E. Faucette - Morgan Stanley & Co. LLC Paul Coster - JPMorgan Securities LLC
Operator:
Good day and welcome to the Second Quarter 2018 Zebra Technologies' Earnings Conference Call. All participants will be in listen-only mode. After today's presentation, there will be an opportunity to ask questions. Please note this event is being recorded. I would now like to turn the conference over to Mike Steele, Vice President of Investor Relations Please go ahead.
Michael A. Steele - Zebra Technologies Corp.:
Good morning and thank you for joining us. Before we begin, I need to inform you that certain statements made on this call include forward-looking statements, which are subject to the Safe Harbor provisions of the Private Securities Litigation Reform Act of 1995. These statements reflect the company's current expectations concerning future events and are subject to a number of factors and uncertainties that could cause actual results to differ materially. A detailed discussion of these factors and uncertainties is contained in the company's filings with the Securities and Exchange Commission. During this call, we will make reference to non-GAAP financial measures as we describe business performance. You can find reconciliations of our GAAP to non-GAAP results in today's earnings press release and at the end of this slide presentation. This presentation will include prepared remarks from Anders Gustafsson, our Chief Executive Officer, and Olivier Leonetti, our Chief Financial Officer. Anders will begin by discussing our second quarter 2018 highlights. Olivier will then provide more detail on the financials and discuss our third quarter and full-year 2018 outlook. Anders will conclude with progress made on Zebra's strategic priorities. Following the prepared remarks, Joe Heel, our Senior Vice President of Global Sales, will join us as we take your questions. Also, throughout this presentation, unless otherwise indicated, our references to sales growth are year-over-year and on a constant currency basis. This presentation is being simulcast on our website at investors.zebra.com and will be archived there for at least one year. Now, I will turn the call over to Anders.
Anders Gustafsson - Zebra Technologies Corp.:
Thank you, Mike. Good morning, everyone, and thank you for joining us. Our team delivered excellent second quarter results. We executed well, driving strong profitable growth and further extending industry leadership. As you can see on slide 4, we reported net sales growth of 13%, nearly 11% on a constant currency basis; an adjusted EBITDA margin of 19.7%, a 200 basis point year-over-year improvement; non-GAAP diluted EPS of $2.48, a 64% increase from the prior year; and $150 million of cash flow from operations. We achieved double-digit sales growth in EMEA and North America. We also saw solid growth across all of our major product and service categories, including data capture, mobile computing, our specialty printing portfolio, supplies and support services. The investments we have been making in our best-in-class products and solutions are paying off. Our broad suite of purpose-driven products, enhanced with the smartest software and security features, is resonating well with enterprise customers. Our operational discipline and lean cost structure enabled us to significantly expand profit margins and drive improved operating cash flow. Our strong results and robust order backlog gives us confidence to significantly increase our full year outlook for sales and free cash flow. With that, I will now turn the call over to Olivier to review our financial results and to provide the details of our revised 2018 outlook.
Olivier Leonetti - Zebra Technologies Corp.:
Thank you, Anders. Let us begin with the walk through the P&L. As you can see on slide 6, sales grew 10.6% in the second quarter, driven by solid results in each of our reporting segments and across all major categories. Enterprise Visibility & Mobility segment sales increased 10.9%, led by strong demand in data capture solutions and mobile computing. Asset Intelligence & Tracking segment sales increased 9.9%, driven by strong growth in printing solutions. Turning to our regions, sales growth in North America was 11%, driven by outperformance in our data capture, printing and supplies categories. We saw particular strength in our transportation and logistics and manufacturing verticals. EMEA sales increased 14% with broad-based strength across all geographies and all major product categories. We saw especially strong demand in the transportation and logistics space as well as in retail as investments are made to improve omni-channel capabilities. Sales in our Asia Pacific region were up 8%, driven by broad-based strength across Asia, including China. As a reminder, Asia Pacific sales in the prior-year quarter were positively impacted by 3 percentage points related to the release of a reserve for price concessions related to previously imposed duties on printers in China. We had solid Q2 sales growth in China, despite this challenging comparison. Latin America sales decreased 1%, primarily due to temporary softness in Mexico. Adjusted gross profit increased $60 million or 15% (sic) [14.5%] (06:15) from the prior-year period on higher sales volume. Adjusted gross margin increased 70 basis points, primarily driven by improved go-to-market execution, favorable business mix shift and the appreciation of the euro over the past year. Adjusted operating expenses increased $20 million from the prior-year period, primarily reflecting growth in the business, higher incentive compensation expense due to improved business performance and investment in growth initiatives. Second quarter 2018 adjusted EBITDA margin was 19.7%, a 200-basis-point increase from the prior-year period. This was driven by higher gross margin and operating expense leverage on higher sales. In addition to EBITDA margin expansion, lower interest cost and a decreased tax rate drove non-GAAP earnings per diluted share to $2.48, a 64% year-over-year increase. Turning now to the balance sheet and cash flow highlights on slide 7, in the first half of this year, we paid down $235 million of debt principal, supported by strong free cash flow of $233 million. This $52 million increase in free cash flow as compared to the first half of 2017 was primarily driven by increased operating profitability and the absence of integration cost in the first half of this year. At quarter-end, we had $2 billion of viable rate debt on the balance sheet, of which more than $500 million is hedged with interest rate swaps for 2018. As a reminder, in late 2017, we locked in an incremental $800 million of floating-to-fixed rate swaps that will become effective in December 2018 for an overall notional swap value of $1.3 billion. Due to the favorable timing of this transaction, we have realized $18 million of non-cash gains in the first half of the year, which we have excluded from our non-GAAP results. Slide 8 shows our path to financial deleveraging. Continued debt paydown and strong EBITDA growth enabled us to achieve a 2.5 times net-debt-to-adjusted-EBITDA ratio as of the end of Q2, which is the top-end of our targeted range of between 2 times and 2.5 times. In the second quarter, we completed additional actions to restructure our debt, which have resulted in an annualized interest expense savings of approximately $4 million to $5 million. These actions followed a comprehensive debt restructuring we completed during the second half of 2017, which drove more than $45 million of annualized interest savings. Let us turn to our outlook on slide 9. We had a strong backlog entering the third quarter and we expect third quarter 2018 net sales growth to be between 12% and 15%, which assumes an approximately 1 percentage point favorable impact from foreign currency translation. Third quarter 2018 adjusted EBITDA margin is expected to be between 19% and 20%, assuming gross margin in line with the prior year and increased operating expense leverage. Non-GAAP diluted EPS is expected to be in the range of $2.50 to $2.70. For the full year, we are raising our outlook and now expect net sales growth to be between 10% and 12%. This includes an anticipated 2 percentage point favorable impact from foreign currency translation. Full-year 2018 adjusted EBITDA margin is expected to be approximately 20%, assuming higher year-over-year gross margin and operating expense leverage. For the full-year 2018, we now expect to exceed $525 million of free cash flow. This increased outlook is primarily due to higher expected EBITDA. You can see other full-year 2018 modeling assumptions on slide 9. Note that we have made modest adjustments to our assumptions on capital expenditures, interest expense, stock-based compensation and tax rate. Note that our 2018 outlook does not include any projected results from the acquisition of Xplore Technologies, a transaction we expect to complete this quarter. Anders will discuss the acquisition in a few moments. With that, I will turn the call back to Anders to discuss progress on our strategic priorities.
Anders Gustafsson - Zebra Technologies Corp.:
Thank you, Olivier. We are pleased with the progress we made in the second quarter and the opportunity to raise our full-year outlook. As you see on slide 11, we remain focused on our key priorities to build upon our industry leadership in 2018 and beyond. First, we continue to extend our leadership through our innovation, unmatched scale and strong relationships with customers and partners. We saw strong demand for our products and solutions, both the direct and through the channel. Several areas that have recently been driving solid growth include our families of Android mobile computers, our best-in-class wearables, our tabletop and mobile printers, our next-generation bioptic grocery scanner and our Personal Shopper Solution. Second, we are focused on driving growth in attractive markets where we can leverage our competitive advantages. We continually evaluate organic and inorganic opportunities to strengthen or augment our position in the adjacencies as well as attractive businesses that advance us as a solutions provider. As a proof point, in July, we launched a tender offer to acquire Xplore Technologies, which will enhance our product lineup and provide a complete enterprise tablet portfolio. Xplore's offerings will serve existing vertical markets for Zebra as well as provide an inroad into new markets, including oil and gas, utility, government and public safety. The addition of Xplore will provide access to a great team and outstanding products in an attractive market that should enable us to grow our tablet sales double digits. Third, we are advancing our Enterprise Asset Intelligence or EAI vision by leveraging Zebra's deep knowledge of workflows and capitalizing on key technology trends, including the Internet of Things, cloud computing and mobility. Our aspiration is to enable every frontline worker and asset to be visible, connected and optimally utilized. Lastly, we have enhanced Zebra's financial strength and flexibility by increasing cash flow and optimizing our capital structure. As Olivier mentioned, we have achieved the top-end of our targeted leverage range after several years of EBITDA improvement and aggressive debt paydown. Last week, we were excited to introduce a new brand positioning that highlights our EAI vision and how we enable our customers to succeed. On slide 12, you see our brand essentials, which convey how Zebra delivers a performance edge to the frontline of business. First, Zebra innovates products and solutions with purpose-driven designs that are tailor-made for the frontline and its work flows. Our products are ultra-rugged and reliable, intuitive to use and easily integrated with other Zebra products to create a scalable platform. They also have enterprise-grade security and are fully supported by Zebra through their lifecycle. Second, our smart products and infrastructures capture timely and relevant information creating data-powered environments, supported by Savanna, our data services platform. Third, we enhance collaboration and workflows for frontline workers through mobile connectivity. With our tools and software applications, teams can communicate seamlessly and utilize location information to dispatch instructions to the appropriate employee. And, lastly, we can analyze the operational data we collect through automated methods to provide real-time guidance to the frontline worker. Together with our growing global ecosystem of partners, Zebra's solutions are used to intelligently connect company assets, data and people in collaborative mobile workflows. In summary, these brand essentials highlight Zebra's differentiation in the marketplace and how we enable our enterprise customers to enhance productivity, improve customer service, ensure patient safety and comply with regulations. Across all of the vertical markets we serve, five mega trends have been transforming the needs of our customers. These include the proliferation of connected devices, mobility within the enterprise, cloud computing, the transition from task worker to knowledge worker and an increasingly on-demand economy. We are helping companies across many industries digitize their operations and improve their performance to stay relevant and compete in today's marketplace. Slide 13 highlights the primary vertical markets that we serve, retail and e-commerce, healthcare, transportation and logistics and manufacturing. Our intimate knowledge of operational workflows in each of these verticals is a key reason for our success. We see the pace of change accelerating and the use cases are evolving to address increasing demands. For example, in retail, our solutions have been traditionally used for inventory management, which remains a critical application for omni-channel and e-commerce fulfillment. More recently, we have been driving increased demand for our products and solutions in the front of the store as customers require a higher level of customer service, including more pick-up and delivery options. With our technology, a store associate can immediately check inventory and complete a transaction without ever leaving the shopper's side. In the transportation and logistics space, we are well-known for track and trace and proof-of-delivery use cases. We are now providing real-time visibility of parcels and equipment at every stage of the supply chain, including innovative solutions that maximize the load density of a trailer. In healthcare, we enable patient identification through wristbands and a variety of sensing technologies and we are expanding use cases by driving increased clinical collaboration. Our solutions now allow care providers to monitor patient conditions while being mobile. Additionally, enabling immediate communication among various care team members is vital for timely patient care and the best possible outcomes. In summary, enterprise customers are working with us to solve their evolving business challenges. We see ample opportunity for increased application of our solutions in our existing and new verticals. With that, I'll hand the call back to Mike.
Michael A. Steele - Zebra Technologies Corp.:
Thanks, Anders. We'll now open the call to Q&A. We ask that you limit yourself to one question and one follow-up, so that we can get to as many of you as possible.
Operator:
We will now begin the question-and-answer session. And our first question comes from Jim Ricchiuti of Needham & Co. Please go ahead.
Jim Ricchiuti - Needham & Company, LLC:
Thank you. Good morning. I was wondering – I have a question on the transportation and logistics and manufacturing markets. What I'm wondering is whether the strength you're seeing in these markets is the result of new capacity additions or increased investments going into existing infrastructure and facilities. And you may not have that clear a pipeline into that, but I'm just wondering if that's what you might be seeing in those markets that's driving the strength.
Anders Gustafsson - Zebra Technologies Corp.:
Yeah. Thank you. I'd say, first, our solutions are foundational to our customers executing on their strategies and digitizing their businesses across all our verticals. Across all the markets we serve, we help them increase workflow efficiency, provide real-time guidance to frontline employees and enhance customer or patient experiences. And we deliver all of this through our specialized partner ecosystem. So, specifically, for the transportation and logistics and manufacturing markets, I'd say, first, with T&L, there's some strong secular growth trends that are in play there. E-commerce and the on-demand economy are driving a lot of investments by T&L companies. Historically, they've delivered many – say, many boxes to a few corporate enterprise customers. Today, it tends to be much more – a few boxes to many consumers. So, it puts a lot of strain on their supply chain and that's translating into additional investments and business for us. So, our Android portfolio, our wearables, our printing, particularly mobile printing, are all seeing accelerated growth rates from the T&L space. And we see some of our newer solutions, like SmartPack and Location Solutions, demonstrate the thought leadership within the T&L industry. So, it helps also provide a bigger umbrella from how we can operate with those customers. And in manufacturing, it's a strong growth vertical, particularly for printing, and we have released a number of new printers over the last several quarters, new tabletop printers and desktop printers, some new mobile printers too for that matter. And they have been very well received in manufacturing. We also see manufacturing as being the highest Windows conversion opportunity, so Windows to Android. They've been so far, I think, the slowest to adopt Android, but we are having a lot of programs and solutions in place to help make that transition as easy for them and help accelerate that. Manufacturing is also the primary vertical for our Location Solutions business.
Jim Ricchiuti - Needham & Company, LLC:
Got it. My follow-up question, Anders, is on M&A. Just with the successful integration of the Enterprise business and now this announcement with respect to Xplore, I'm wondering if this signals that the company is going to be more active on the acquisition front. And along those lines, what's the deal pipeline look like and maybe some criteria for doing M&A going forward. Thank you. And congratulations on the quarter.
Anders Gustafsson - Zebra Technologies Corp.:
Thank you. Yeah. Well, we now been – spent last three years aggressively paying down debt and that's giving us a lot of financial flexibility. So, we're now, as we said in our prepared remarks, at the high-end of our targeted net-debt-to-EBITDA range of 2 times to 2.5 times. We are seeing number of good opportunities for us to invest in our business both organically and inorganically. And these opportunities would deliver attractive ROI for our shareholders. I think Xplore is a great example of this. It's the first acquisition we made since 2014. So, it's basically four years. All our investment opportunities, organic or inorganic, have to drive attractive ROI and attractive growth rates for us, both on the top and bottom lines. We always start by looking at the highest risk-adjusted returns for shareholders. So, we consider all options when it comes to our capital allocation priorities and investment opportunities that we will be particularly excited about would be things that would help advance us as a solutions provider that would bolster our sense, analyze, and act value propositions, also opportunities to strengthen or augment our position in near adjacencies, which will be – Xplore will be a casing point. So, for us, M&A is a vector of growth, but we will always start with looking at the highest risk-adjusted return for our investors.
Jim Ricchiuti - Needham & Company, LLC:
Thanks very much.
Operator:
Our next question comes from Keith Housum of Northcoast Research. Please go ahead.
Keith Housum - Northcoast Research Partners LLC:
Good morning, gentlemen. Congratulations on a good quarter. Anders, last quarter, I think you guys offered a little bit commentary that the pipeline into large deals for the rest of the year just wasn't that great. Not that we weren't there, but you just didn't have a great pipeline to it. Did things change over the quarter that the large deal pipeline just seems to grow or you (25:49) have more visibility there?
Anders Gustafsson - Zebra Technologies Corp.:
Yeah. I'll start and then, I'll have Joe Heel help out here also. But, yeah, when we started the year, I think we had limited visibility to larger deals and larger pipelines. That has – we put a lot of emphasis on both driving our run rate business, which has also been growing very nicely over the year here, as well as making sure that we paid attention to larger customers and that we could win new refreshes or new deployments with them. And I'd say over the last three, four months, we've seen a meaningful improvement, the strengthening of the large deal pipeline also. And that's reflected in our Q3 guidance. Joe?
Joachim Heel - Zebra Technologies Corp.:
Not much to add. I think we have been pleasantly surprised by the ongoing momentum in terms of the conversion of Windows to Android, not only in retail, but as we mentioned earlier also in other segments like T&L. And we have seen an ongoing trend by our customers to make those transitions and the visibility we've gotten into those transitions has given us both very good results in Q2 and the confidence for some of our outlook that we've shared.
Keith Housum - Northcoast Research Partners LLC:
Great. I appreciate the color. I guess a brief follow-up if I can. R&D went up by about $10 million this quarter. I guess Olivier or Anders, can you just talk about the strategy for R&D going forward? And what does the growth that you are having now, what does that give you the ability to invest in it perhaps you weren't able to invest in before?
Olivier Leonetti - Zebra Technologies Corp.:
So, let me answer to the OpEx trend in general rather than only R&D, Keith. So, first of all, you're right, we have increased the OpEx year-on-year by about $20 million. We're investing in organic investments and also in high incentive compensation based upon the performance of the business. And when we deploy capital in OpEx specifically, we have three key principles in mind. First, we want to scale OpEx as a proportion of revenue. And as you saw in Q2, we have increased OpEx as a proportion of revenue by 140 basis point year-on-year. We had the same kind of scaling last year. So, principle number one. Principle number two, we want to be prudent in the way we invest and we want to generate, obviously, profitable growth and we have been able to do that nicely over the last two years, Q2 being not an exception. And we also invest in a viable cost, we want to be able to nimble. And maybe, Anders, you have other points to add.
Anders Gustafsson - Zebra Technologies Corp.:
Yeah. Just briefly, I'd say we have lots of very attractive investment opportunities across all our product portfolios. And we have a productivity program going on to help make sure that we free up as much investment capacity as we can to put that money to use in a most productive way. So, product development and sales and marketing are the three areas that tend to get the most of that, but also some of that we let flow through to shareholders to make sure we have a good balance. But we have lots of good opportunities for investment that will drive growth for 2019 and beyond.
Keith Housum - Northcoast Research Partners LLC:
Great. Thank you very much.
Operator:
Our next question comes from Jason Rodgers of Great Lakes Review. Please go ahead.
Jason A. Rodgers - Great Lakes Review:
Yes. Just wanted to talk a little bit about the AIT segment. You had very strong organic growth there versus what you've done in previous quarters. You mentioned the benefits from new products, but I was wondering if there are any especially large deals that contributed to that growth and how sustainable that growth may be in the second half.
Anders Gustafsson - Zebra Technologies Corp.:
Yeah. First, we're driving growth across all our business segments now or product segments now and I'd say our innovative and broad portfolio product solutions is a major differentiator and strong driver for us. Also our deep understanding of the vertical workflows within our customers' operations is helping us be much more of a partner to our customers. And we're excited about all our products here this quarter. We had strong performance across all major product categories. On the printing side, we saw – AIT had particularly strong performance in North America and in Europe. The new portfolio – the new products we have come out with have performed very well and we have a very strong and fresh and differentiated portfolio of solutions today. Things like Link-OS provides an unrivaled manageability of our printers that is very difficult for others to emulate. You can now scrape off data from labels and use that as intelligence – or to drive intelligence, you could say. Our desktop and mobile printers did very well in Q2. We also launched a new card printer in the second quarter, one of our entry-level models, which was performing very well and got very good feedback from customers. Supplies we think of as a very attractive business, but it is an underpenetrated market from Zebra's perspective and we believe we have good opportunities to continue to grow there also. And overall, I'd say our printing and supplies business were the biggest beneficiaries of One Zebra of the combination of the traditional printing business with the enterprise business. And let's see if Joe has anything to add.
Joachim Heel - Zebra Technologies Corp.:
Well, perhaps only on your specific question around large deals, I would say there isn't a single large deal or a grouping of large deals that has influenced our results in Q2 that we share disproportionately. We did have a number of areas that had very nice growth. For example, the manufacturing in Asia, which is one of our big customers, as Anders mentioned, healthcare where we do have a strong presence with printers and supplies, all have contributed very nicely with growth, but not in any one concentrated deal or group of deals.
Jason A. Rodgers - Great Lakes Review:
And then, as a follow-up, with debt no longer the priority for cash flow, just looking specifically at share repurchase, should we expect that to at least offset the future dilution? And also, I wanted to get your thoughts on initiating a dividend.
Olivier Leonetti - Zebra Technologies Corp.:
So, as Anders indicated, we are very excited by the end-markets we are serving and by the competitive position of the company. And our first order of priority is going to be to invest in our business organically or inorganically. And we think that is the best way today to deliver good return for our shareholders. Now, buyback and dividends are not off the table. We will evaluate all our options. But first order of priority is going to be organic and inorganic investment opportunities.
Jason A. Rodgers - Great Lakes Review:
Thank you.
Operator:
Our next question comes from Brian Drab of William Blair. Please go ahead.
Joe Aiken - William Blair:
Thanks. This is actually Joe Aiken on for Brian this morning. I was wondering if you could talk a little bit about the winding down of 3G and how large an impact that could have on the business looking ahead to 2020 or 2021 and beyond and more specifically with the transition away from Windows taking place, won't most devices already be compatible with 4G or LTE by that time?
Anders Gustafsson - Zebra Technologies Corp.:
Yes. The first, the transition from the Windows to Android, that continues to be a key driver of growth for us. We are approaching 50% market share overall for our mobile computing platform or portfolio and our market share for Android is substantially higher than that. So, that's a driver for our market share increases. We see continued good potential for continued growth in Android. There's still, we estimate, at least 10 million legacy Windows devices out there that remains to be updated or refreshed to Android. And we now see continued expansion of the vertical markets or the use cases where Android is being used. So, started off in retail, transportation logistics is clearly helping now. Healthcare is doing well. And we see Android having a somewhat shorter lifecycle than Microsoft devices. So, that will also be a help. Specifically, for 3G, so for those who aren't as familiar maybe with 3G, that's – as the service providers in North America will start rolling out 5G, they will have to do some frequency reharvesting and the 3G service will be turned down over the next, I can't remember, I think it's 2021 is the end date for when 3G service will disappear. And we have and the industry has a number of 3G-only devices, Wide Area Net devices in service today and those obviously will not work on the 4G network. So, we think there's probably about maybe 3 million devices or so in the market from us and others that would need to be refreshed as part of that upgrade also.
Joe Aiken - William Blair:
Great. Thank you. And then just a follow-up, can you give any more granularity around the software and service segment, specifically what percent of sale the software account for in that and what was the growth of each during the quarter, if you can?
Olivier Leonetti - Zebra Technologies Corp.:
Of course. So, services and software represent about 10%, a bit more of the company revenue. And the growth has been in the mid-single digits. We are pleased with the performance of this particular segment. It has been an area of focus for us. The first order of priority was over the last few quarters to raise customer satisfaction and as a result, we in-sourced North America operations. We in-sourced that in the U.S. and we have seen, as a result, as indicated, sales benefiting from that transition. So, we are pleased with the result and we think that this is actually the start of a new trend for us.
Anders Gustafsson - Zebra Technologies Corp.:
Maybe two things I would add is the segment that you referred to also includes professional services and software. And we see those as critical to the EAI solutions that we're bringing to market and they are enabling those very nicely.
Joe Aiken - William Blair:
Great. Thanks for the color there. I appreciate you taking my questions.
Operator:
Our next question comes from Richard Eastman of Baird. Please go ahead.
Richard C. Eastman - Robert W. Baird & Co., Inc.:
Yes. Good morning. Perhaps, Anders, could you just kind of speak to the second half sales outlook, whether it'd be the third quarter and certainly the implied fourth quarter and full year? I'm curious we're now talking about full-year core growth of 8% to 10%, I think, is how the math works out. Could you just zero us in a little bit on where that increased confidence is driven either by end-market, is there – again, we talked a little bit about large deals in the retail segment, but I'm curious, is there any cyclical uptick – you mentioned manufacturing, but maybe just zero us in a little bit on where the increased confidence is over the second half either by end market or perhaps by geography?
Anders Gustafsson - Zebra Technologies Corp.:
Yeah. I think, firstly, we are forecasting now 8% to 10% organic growth. We think that's a prudent forecast based on the visibility that we have today. And I'd say the growth we are seeing now is very broad-based. Right? You see in Q2, three out of four regions had solid growth, all our product categories had good growth. So, we expect to see continued growth from our channel and we had good visibility now also into a large deal pipeline that we'll convert, we believe, in the second half of 2018. I would say the drivers for this are similar to what we talked about before on the vertical side – within each vertical market. So, in retail, you have the shift to e-commerce and omni-channel. That's a big investment that I would say pretty much every brick-and-mortar retailer and e-commerce provider is embracing and they are adopting our type of technology to be able to execute on those strategies. We also are seeing some of the newer technologies around RFID or smart infrastructures like SmartLens to help drive growth there. And similarly in healthcare, the continued efforts to digitize healthcare, so going from having a manila folder with hand-scribbled notes to electronic medical records, where you can now type patient data directly in real-time, say, to – from reading something about a customer, client or that – into those records. And the value proposition in healthcare is very compelling for us around stronger care, better care, but also more – better efficiencies which is our normal value proposition. We talked earlier about transportation and logistics with some strong secular trends supporting growth around e-commerce and on-demand economy. And manufacturing similarly is a big opportunity for us as they've been the slowest so far to convert into Android. So, we see growth across all the verticals, all the products and, graphically, we continue to see all regions expecting to grow in the second half. Asia Pac, we talked quite a bit about in the prior year. We put a lot of emphasis on Asia Pac and Asia Pac is now delivering very strong growth and I would expect Asia to be the fastest-growing market for us for the foreseeable future.
Richard C. Eastman - Robert W. Baird & Co., Inc.:
Okay.
Joachim Heel - Zebra Technologies Corp.:
Let me give you two other data points underpinning our confidence for the second half. One is we look very carefully at a business that we transact in small sizes, what we call run rate business, and we have seen a good and steady growth of that run rate business in Q2 and we see that continuing. That's quite predictable into the second half. So, that underpins our confidence. And the second is we've talked about visibility to large deals. And we were, of course, particularly prudent about our second half, because, as you remember, last year in the second half, we did have a good number of such large deals and we wanted to make sure that we can repeat that. And we do have good visibility to large deals in the second half. So, those two data points, in particular, would underpin our confidence.
Richard C. Eastman - Robert W. Baird & Co., Inc.:
Great. And then, just as a follow-up question, Anders, should we be concerned or thinking about any tariff-related issues on Zebra, whether it'd be on the cost side or just on the demand side? Anything to think about there?
Anders Gustafsson - Zebra Technologies Corp.:
I'll let Olivier start.
Olivier Leonetti - Zebra Technologies Corp.:
Yeah. So, this is a dynamic environment and we don't know what would be ultimately enacted and it would be premature to speculate on the call. The tariffs, which have been enacted to-date, the minimal impact on the company, they're included in our guide. And, going forward, we are looking at all options today and our objective will be to minimize the impact of those tariffs on the P&L of the company. And we have a flexible supply chain, which will allow us to achieve that over time. Maybe, Anders, you have additional comments?
Anders Gustafsson - Zebra Technologies Corp.:
Yeah. Maybe a couple of comments on the demand side there. So, we certainly haven't seen or heard it from customers today that they are concerned about tariff from the demand side. The one mitigating factor for us will be also that we tend to be a smaller part of a large network or a large rollout. So, even if there were to be some impact, modest impact on our solutions, it would not necessarily put the ROI at risk for our customers in a bigger rollout.
Richard C. Eastman - Robert W. Baird & Co., Inc.:
Okay. Okay. Very good. Well, thank you. Thank you for your time.
Anders Gustafsson - Zebra Technologies Corp.:
Thank you.
Operator:
Our next question comes from James Faucette of Morgan Stanley. Please go ahead.
James E. Faucette - Morgan Stanley & Co. LLC:
Thank you very much. I wanted to ask just in terms of your investment, et cetera, should we expect that the impact will be entirely to OpEx as you continue to invest in the business or should we expect that there may be some gross margin impact either as you secure footprint with new big customers or as you introduce new products?
Anders Gustafsson - Zebra Technologies Corp.:
Do you want?
Olivier Leonetti - Zebra Technologies Corp.:
Yeah. We have outsourced our supply chain. So, most of the investments we made would be in the OpEx category. But again, we expect, as we have demonstrated, to be able to scale OpEx as a proportion of revenue, James, and the company as the team has done a good job on that particular dimension. So, mainly in OpEx.
Anders Gustafsson - Zebra Technologies Corp.:
But when we look at where we're making the investments and some of the investments start to show up in OpEx, but we are investing in building capabilities and other ways of reducing the cost of goods sold in our products to make sure that our gross margin can hold up or increase over time.
James E. Faucette - Morgan Stanley & Co. LLC:
Got it. And then, my other question just related – was related to debt. Obviously, you've done a lot of refinancing there. But given the changing interest rate environment and just what your debt levels are coming down to, is there any incremental that can be done on debt refinancing to further bring down interest rate expense? Thanks.
Olivier Leonetti - Zebra Technologies Corp.:
We are looking at all opportunities and we are surprised ourselves to keep finding opportunities. We believe we have some additional levers indeed to reduce the debt and would probably deploy those initial odd (45:37) ideas in the coming two to three quarters. But we think we still have opportunities, James.
James E. Faucette - Morgan Stanley & Co. LLC:
Thank you very much.
Anders Gustafsson - Zebra Technologies Corp.:
Thank you.
Operator:
And our next question comes from Paul Coster of JPMorgan. Please go ahead.
Paul Coster - JPMorgan Securities LLC:
Yeah. Thanks for taking my questions. First up, Anders, I'm wondering if you can hazard a guess of what you think the long-term growth rate is through the cycle now. I mean, what of this is cyclical versus secular?
Anders Gustafsson - Zebra Technologies Corp.:
Yeah. We are always challenging ourselves to think about how can we maximize profitable growth and the 4% to 5% growth target that we've talked about historically, we think is still – is not aspirational and that does not include any acquisitions. So, that will be only on organic growth. And, hopefully, by now, we've proven to everyone that we can execute and that we have over achieved this target since we concluded the acquisition of the Enterprise business back in 2014. And at this stage, I think we have a very strong competitive position. It's a very diversified business and we have many levers that we can pull to achieve sustainable growth, both in top line and bottom line. We see our core as still having great growth opportunities or near adjacencies and also some of the newer solutions that we have around our Enterprise Asset Intelligence vision. And we are making solid organic investments to drive profitable growth for the business both for 2019 and beyond. So, we feel good about where we are.
Paul Coster - JPMorgan Securities LLC:
So, Anders, the only thing I'd like to ask about is if you look at the slide 13 of your presentation, enabling enterprise visibility and the strategic objectives here in the four verticals, in every picture there's a human being or a human hand. But as you know, some of the fastest growth we're seeing where the highest multiples being awarded are in machine vision, robotics, where there's no human being involved necessarily. Can you talk to us about those adjacencies? Is that something that you may pursue or whether you are ultimately tied to the human hand essentially here as part of your strategy?
Anders Gustafsson - Zebra Technologies Corp.:
Yeah. I'll start giving you a little bit of a sense of our EAI strategy and then how that plays into automation. But, first, we continue to be very excited about our EAI vision and where we think that can take us and the growth opportunities we can see there. It resonates very well today with our customers and our employees and it's very much integral to everything we do in the company. Our sense, analyze, and act framework is a great way for us to think about this that helps drive real-time guidance at the edge of the enterprise for our customers. We help our customers digitize their businesses through a variety of way or such (48:47) – Link-OS on the printing side, Location Solutions, our various Smartx type of solutions. And it also helps us – helps position Zebra as a thought leader. We had a great win last week actually with an important customer, competitive takeaway, where I think the thought-leader status that we had was a big part of why we won that business. They thought of us as somebody who could help them beyond just the RFQ that was out, but more deliver innovative solutions to them over the next several years. So, overall, with EAI, we're very pleased with progress and it gives us a number of attractive horizons for growth. If you then move into more the automation or intelligent automation as we call it, we think of that as a big net opportunity for Zebra. It's kind of a natural extension to our EAI strategy. We leverage the same kind of critical capabilities for automation as we do for EAI. And when we look at the – we see opportunities to help automate basically each of the steps, the sense, analyze, and act steps, that we have, right? And when people hear automation first, I think many people's minds go to robotics. I think that's one way of delivering that automation, but a lot of it is around how to automate the data capture, the analytics and how to dispatch that action to the right person and that might be a person or a robot of some sort, right? So, what we do is we help solve our customers' problems and we do that by leveraging how to make humans more efficient and effective. We leverage robots where appropriately and we have smart infrastructures that provide even higher level of, say, automation. So, I think of automation again as a continuum. You can possibly think of a specific use case like inventory or replenishment in a retail store. Historically, it started with a human going out and counting whatever was on the shelves and having a clipboard to write down what was there. Then, with barcodes, you could start automating and making those humans more productive by scanning that barcode. Then, you can see with introducing robotics that you can have a robot that can go up and down the aisle and be able to read the labels on the shelf and see also how many units of something is on the shelf. They can see if there's any gaps and they can take action on those things. Or we have drones as another kind of robotic activity where we've seen system integrators take our – four of our long-range scanners to put on a location solution tag to enable to guide and control the drone and basically control it from one of our tablets. So, we're very much involved also on the robotic automation side, but we think maybe that the smart infrastructure is the more enabling, the bigger opportunity for automation. If you look at SmartLens, SmartPack, SmartFreight, all of these things where you have a system that is situationally aware, can know in real time exactly what's on the shelves, it can automate that data capture, it can automate the analytics of being able to determine that you're running low on a certain piece of merchandise and you can automatically send an action to a person or to a, say, robot to replenish that good. So, for us, I see it as a big net opportunity and we're looking to see how we can kind of participate across that continuum of both augmenting humans to be more productive, but also taking advantage of smart infrastructures and other tools that can deliver those improvements. Does that answer your question?
Paul Coster - JPMorgan Securities LLC:
Yeah. It does. So, I mean in the future, it need not have a human being in the picture is the way I inferred that. And so, there's nothing out of scope. All right. Got it. Thank you.
Anders Gustafsson - Zebra Technologies Corp.:
Yeah. Yeah.
Operator:
This concludes our question-and-answer session. I'd now like to turn the conference back over to Mr. Gustafsson for any closing remarks.
Anders Gustafsson - Zebra Technologies Corp.:
Thank you. As we wrap up, I want to thank the Zebra team and our partners for another quarter of strong growth and strong results. And we look forward to welcoming the Xplore team once we close the transaction. So, have a great day, everyone.
Operator:
The conference has now concluded. Thank you for attending today's presentation. You may now disconnect.
Executives:
Michael A. Steele - Zebra Technologies Corp. Anders Gustafsson - Zebra Technologies Corp. Olivier Leonetti - Zebra Technologies Corp. Joachim Heel - Zebra Technologies Corp.
Analysts:
James Ricchiuti - Needham & Company, LLC Paul J. Chung - JPMorgan Securities LLC Brian P. Drab - William Blair & Co. LLC Jason A. Rodgers - Great Lakes Review Richard Eastman - Robert W. Baird & Co., Inc. James E. Faucette - Morgan Stanley & Co. LLC Jeffrey Ted Kessler - Imperial Capital LLC
Operator:
Good morning, everyone, and welcome to the Q1 2018 Zebra Technologies Earnings Release Conference Call. All participants will be in a listen-only mode. After today's presentation, there will be an opportunity to ask questions. Please also note today's event is being recorded. At this time, I'd like to turn the conference call over to Mr. Mike Steele, Vice President of Investor Relations Please go ahead.
Michael A. Steele - Zebra Technologies Corp.:
Good morning and thank you for joining us. Before we begin, I need to inform you that certain statements made on this call include forward-looking statements which are subject to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. These statements reflect the company's current expectations concerning future events and are subject to a number of factors and uncertainties that could cause actual results to differ materially. A detailed discussion of these factors and uncertainties is contained in the company's filings with the Securities and Exchange Commission. During this call, we will make reference to non-GAAP financial measures as we describe business performance. You can find reconciliations of our GAAP to non-GAAP results in today's earnings press release and at the end of this slide presentation. This presentation will include prepared remarks from Anders Gustafsson, our Chief Executive Officer; and Olivier Leonetti, our Chief Financial Officer. Anders will begin by discussing our first quarter 2018 highlights. Olivier will then provide more detail on the financials and discuss our second quarter and full-year 2018 outlook. Anders will conclude with progress made on Zebra's strategic priorities. Following the prepared remarks, Joe Heel, our Senior Vice President of Global Sales, will join us as we take your questions. Also, throughout this presentation, unless otherwise indicated, our references to sales growth are year-over-year and on a constant currency basis. This presentation is being simulcast on our website at investors.zebra.com and will be archived there for at least one year. Now, we'll turn the call over to Anders.
Anders Gustafsson - Zebra Technologies Corp.:
Thank you, Mike. Good morning, everyone, and thank you for joining us. Our first quarter results were driven by strong performance across the business. As you can see on slide 4, for the quarter, we reported net sales growth of 13% or 10% on a constant currency basis, an adjusted EBITDA margin of 20.9%, a 370 basis point year-over-year improvement, non-GAAP diluted EPS of $2.56, an 87% increase from the prior year and $116 million of cash flow from operations. Q1 was a great start to the year. Our team executed well in a solid global macroeconomic environment. Our industry leadership is driving robust broad-based market demand for our solutions. We achieved growth across all regions, with particularly strong performance in EMEA and North America. We also saw exceptional growth in mobile computing, led by our Android-powered devices and solid performance across our printing portfolio, which we have continued to enhance with smarter software and security features. Our operational discipline and focus on a lean cost structure enabled us to significantly expand profit margins and achieve a record earnings per share. Our strong Q1 results and solid order backlog gives us the confidence to raise our full-year outlook for sales, margin and free cash flow. With that, I'll now turn the call over to Olivier to review our financial results and to provide the details of our revised 2018 outlook.
Olivier Leonetti - Zebra Technologies Corp.:
Thank you, Anders. Let us begin with the walk through the P&L. As you can see on slide 6, sales grew 9.8% in the first quarter, driven by solid results in each of our reporting segments and growth across all four regions. Enterprise Visibility & Mobility segment sales increased 11.1%, led by robust demand in mobile computing. Asset Intelligence & Tracking segment sales increased 6.4%, driven by strong growth in printing. Sales of services were higher, with continued strength in our Visibility Services applications and Zebra Retail Solutions. Turning to our regions, sales growth in North America was 9%, driven by demand for our mobile computing devices, due to the ongoing conversion to Android, particularly in the retail sector, as well as solid printer sales to the channel. EMEA sales increased 13%, with broad-based strength and exceptionally strong mobile computing sales. Sales in Asia-Pacific were up 5%, driven by strength in the manufacturing sector and solid growth in printing products. Sales grew throughout most of the region. Our business in China has been recovering nicely and we are seeing increased end market demand for our tailored product offering. Latin America sales increased 7%, attributable to exceptionally strong sales in mobile computing and data capture products. Consolidated gross profit increased $64 million or 16% from the prior period on higher sales volume. Adjusted gross margin increased 130 basis point, primarily driven by improved go-to-market execution, favorable business mix shift in both operating segments and the appreciation of the euro over the past year. Adjusted operating expenses increased $10 million from the prior period, primarily reflecting growth in the business and higher incentive compensation expense due to improved business performance. First quarter 2018 adjusted EBITDA margin was 20.9%, a 370 basis point increase from the prior period. This was driven by higher gross margin and operating expense leverage on higher sales due to our disciplined approach to profitable growth. In addition to EBITDA margin expansion, lower interest cost and the decreased tax rate drove non-GAAP earnings per diluted share to $2.56, or 87% increase year-over-year. Turning now to the balance sheet and cash flow highlight on slide 7. At quarter end, we had $2.1 billion of variable rate debt on the balance sheet, of which more than $500 million is hedged with interest rate swaps for 2018. As a reminder, in late 2017, we locked in an incremental $800 million of floating to fixed rate swaps that would become effective in December 2018, for an overall notional swap value of $1.3 billion. Due to the favorable timing of this transaction, we realized a $12 million non-cash gain in Q1, which we have excluded from our non-GAAP results. In Q1, we paid down $95 million of debt principal supported by strong free cash flow of $98 million. Slide 8 shows our path to financial deleveraging. Continued debt pay down and strong EBITDA growth enabled us to achieve a 2.8 times net debt-to-adjusted EBITDA ratio as of the end of the first quarter. We're targeting a range of between 2 and 2.5 times, which we expect to achieve by the third quarter. Let us turn to our outlook on slide 9. We had another strong backlog entering the second quarter and we expect second quarter 2018 net sales growth to be between 9% and 12%, which assumes an approximately 3 percentage point favorable impact from foreign currency translation. Second quarter 2018 adjusted EBITDA margin is expected to be between 18.5% and 19%, an increase from the prior period, primarily due to slightly higher gross margin and operating expense leverage. Non-GAAP diluted EPS is expected to be in the range of $2.10 to $2.30. For the full year, we are raising our outlook and now expect net sales growth to be between 6% and 9%. This includes an anticipated 2-percentage point favorable impact from foreign currency translation. Full-year 2018 adjusted EBITDA margin is now expected to be approximately 20% and assumes higher gross margin and operating expense leverage as compared to the prior year. For the full-year 2018, we now expect to exceed $500 million of free cash flow. This increase is primarily due to higher expected EBITDA. Additionally, although we aim to improve our cash conversion cycle, we're assuming that working capital will be a use of cash as we grow the business. You can see other full-year 2018 modeling assumptions on slide 9. Note that we have made modest adjustments to our assumptions for interest and stock-based compensation expense. With that, I will turn the call back to Anders to discuss progress on our strategic priorities.
Anders Gustafsson - Zebra Technologies Corp.:
Thank you, Olivier. We are pleased with the progress made in the first quarter of 2018 and our improved outlook for the year. As you see on slide 11, we remain focused on our key priorities to build upon our industry leadership and drive shareholder value. First, we are extending our leadership in the core business through our innovation, unmatched scale and strong relationships with customers and partners. Our product offerings are resonating well in the market and have enabled us to expand our relationships with our Enterprise customers, both direct and in the channel. Several devices that have recently been driving solid growth across our core include our TC51 and TC70 families of Android mobile computers, our Ultra-Rugged scanners and our mobile and RFID printers, which are now equipped with our latest software applications and utilities and the industry's most advanced data security tools. Second, we are focused on driving growth in attractive markets that leverage Zebra's strength in our core. We continually evaluate opportunities in near adjacencies where we are underpenetrated including specialty supplies, as well as emerging areas such as our Visibility Services. Third, we are advancing our Enterprise Asset Intelligence or EAI vision by leveraging Zebra's deep knowledge of workflows and capitalizing on key technology trends. EAI is integral to our vision and makes our solutions unique in the marketplace. Our aspiration is to enable every asset and frontline worker to be visible, connected and optimally utilized. Additionally, we continue to enhance Zebra's financial strength and flexibility by increasing cash flow and optimizing our capital structure. As Olivia mentioned, we have made tremendous progress in this area and we expect to soon achieve our net debt leverage target. I would like to spend a few moments on slide 12 to highlight why more customers are choosing Zebra. We offer a unique value proposition to the enterprise market and we deliver a performance edge to those on the frontline of business. Zebra's global reach and scale allows us to dedicate the resources needed to create the industry-leading solutions our customers are demanding. The size and scope of our operations, including our investment in product development, the breadth of our portfolio, strategic customer relationships and ability to serve our customers globally are key competitive advantages. We have a track record of innovation and it is embedded in our culture. We create products and solutions with purpose-driven design that are tailor-made for frontline users in their particular workflows. Our leading portfolio of products and solutions are rugged and reliable, intuitive to use and easily integrated with other Zebra products to create a scalable platform. They also have enterprise-grade security and are fully supported by Zebra through their lifecycle. We are experts in the vertical markets we serve. We understand the business landscape in these markets and provide the solutions necessary to enable our customers to do their best work. I'll elaborate more on this in a minute. Lastly, our global partner ecosystem consists of more than 10,000 specialized partners, distributors, integrators, independent software vendors and various service providers who all play a critical role in implementing our solutions. This ecosystem is stronger than ever and augments our own capabilities, enabling us to serve more end users and drive sales growth through the channel. We have seen sharp increases in partners selling our entire product portfolio. Over the past year, the number of partners selling more than one Zebra core technology has increased by 40% and 1,600 new resellers have signed on to our partner program. Ultimately, we enable our Enterprise customers to perform better, improve customer service, enhance productivity, comply with regulations and even save lives. This summer, we will introduce our new brand positioning, which will further highlight Zebra's differentiation in the marketplace and why we are chosen most often to help our customers gain a performance edge. Slide 13 highlights the primary vertical markets that we serve, which currently account for the vast majority of our sales volume. Zebra has an intimate understanding of operational workflows in each of these verticals. Our expertise enables us to help our customers operate more efficiently and successfully navigate the challenges in their business. The pace of change is accelerating and businesses that intend to stay ahead of the curve need to invest in the type of solutions that Zebra provides. Through our research, we estimate that 64% of manufacturers expect fully connected factories by 2022, an increase of more than 20 points. 97% of nurses and physicians will use mobile devices at the bedside by 2022, an increase of more than 30 points. 72% of retailers are planning to reinvent their supply chain through automation, sensors and analytics over the next three years. And 70% of Transportation & Logistics field operations are increasing their IT budgets for Mobility through 2020. Let me further expand on Transportation & Logistics. In April, at the MODEX tradeshow in Atlanta, we showcased solutions for the warehouse and field mobility. Our solutions have resonated very well with our customers and partners. We understand that complex consumer needs and progress towards an on-demand economy are driving dramatic changes in the industry. Because of this, our customers are looking to maximize their operational efficiency, achieve a connected supply chain and deliver flawlessly. In order to execute successfully on these criteria, our customers must have superior visibility of assets, people, workflows and inventory throughout their supply chain to make smarter, more informed decisions and actions. For example, a leading European express delivery specialist has made a significant investment in optimizing their last-mile delivery process. They recently purchased our TC56 Android-powered mobile computers to arm their drivers with tools to improve the end user experience. A customized suite of applications has been loaded on the device to improve navigation, parcel delivery and connectivity to the company's centralized information system, among other benefits. There are many similar success stories in each of the vertical markets that we serve and it is translating into strong sales results. In closing, I want to thank the Zebra team for driving a strong quarter and enabling us to erase our outlook for the full year. And with that, I'll hand the call back to Mike.
Michael A. Steele - Zebra Technologies Corp.:
Thanks, Anders. We'll now open the call to Q&A. We ask that you limit yourself to one question and follow-up so that we can get to as many of you as possible.
Operator:
Ladies and gentlemen, at this time, we will begin the question-and-answer session. And our first quarter today comes from Jim Ricchiuti from Needham & Company. Please go ahead with your question.
James Ricchiuti - Needham & Company, LLC:
Thank you, good morning. So, you've shown several consecutive quarters of very strong results in mobile computing. And this appears to be more than just an upgrade cycle. But I wonder if you could just give us a little bit of color in terms of where we might be in the upgrade cycle. But clearly, there's some other demand drivers that appears that are fueling this business. Thanks.
Anders Gustafsson - Zebra Technologies Corp.:
First, I'd just like to put it in context, all the product categories that we have. We drove nice growth across all the lines of business that we had. And I think we did that largely through the innovation that we've introduced into the portfolio and making sure we have a very deep understanding of our customers' workflows and be able to take the data from that and reapply it into those workflows to reduce friction in those workflows. So, I think, we have a very strong value proposition and a strong portfolio across the board. Specifically to mobile computing, that was obviously the standout performance in the quarter. We had a great revenue quarter, particularly driven by Latin America, EMEA and North America. We started to see now strong strength in the channel. If you remember a few years back, it was mostly our large direct deals. Now, we've expanded this into the rest of the channel portfolio. So, we're seeing more mid-sized and smaller run-rate deals. The depth and breadth of our portfolio I think is a great differentiator. We have by far the largest or broadest portfolio of anybody in the industry, particularly around Android devices. And we're also putting a lot of emphasis on innovating, say, on top of the device. So a lot of software innovations like security with our LifeGuard service, manageability with OBS or a number of different types of applications and services through our Mobility DNA suite. But Android is the key to the growth at the moment. We have well over 50% market share for Android. So we've executed very well there. I think we feel good about the continued momentum in the Android migration. Our estimate is that there's at least another 10 million legacy Windows devices out there that needs to be upgraded. And if you look a little bit further out, I think we have some new growth drivers in that the – in North America specifically, the 3G cellular service is going to be turned down in 2021. And so all devices, Zebra or other suppliers, all our 3G devices will need to be upgraded to LTE or maybe 5G at that point also, which will be a new growth driver for us.
James Ricchiuti - Needham & Company, LLC:
Anders, is there any color you could give on the verticals? Did any one area stand out either geographically or just globally in terms of retail, e-commerce, logistics, industrial?
Anders Gustafsson - Zebra Technologies Corp.:
Yeah again, we had a strong performance across our four main verticals. Our solutions have become much more foundational and strategic to our customers executing on their business strategies. So we tended to be perceived maybe historically as a bit more of a tactical productivity tool. I think today, many of our customers think of us as an integral part of being able to execute on their strategies if that's omni-channel or e-commerce or what that might be. We can really drive – help them drive much greater visibility into their workflows and translate the data we get there into real actions that drive sales performance, efficiencies, customer service improvements and really provide a performance edge to frontline employees. Retail was a very strong market for us in Q1 here also. Retail is our largest vertical as you know. I think a couple of quarters ago, we talked about a retail study that we had done and I think that continues to validate the growth opportunity that we see. But retail is transforming and growing, particularly on the kind of the brick-and-mortar part of retailers. They're capitalizing on the shift to having to build those types of capabilities and I think they see us as a critical part of doing that. So, I think we've been executing very well on working with them to ensure we have the right solutions for our retail customers. But we are also seeing some new solutions that are starting to take – get – show traction in retail. So RFID will be one, SmartLens, our Personal Shopper, our flatbed scenic (25:13) scanners, the bioptic scanners and I think those are all essential parts to building out an omni-channel strategy also.
James Ricchiuti - Needham & Company, LLC:
Thank you.
Operator:
Our next question comes from Paul Coster from JPMorgan. Please go ahead with your question.
Paul J. Chung - JPMorgan Securities LLC:
Great. Thanks. Hi. This is Paul Chung on for Coster. Thanks for talking my question. So first question is on gross margins. You had some scale this quarter, FX benefits and margins looked like they're kind of moving in the pre-MSI range. So question is, are they sustainable at these levels on a structural change and how should we think about them long term here?
Olivier Leonetti - Zebra Technologies Corp.:
So you're right. We had a very good, strong gross margin rate in Q1. The G&A of the company is based upon multiple variables, margin is one of them. We have been focusing on gross margin, particularly over the last two quarters. Our level of intensity behind this initiative has been doubling and that paid out. A few factors maybe I would highlight, so operational discipline. We played well with our mix from a product channel, vertical standpoint. Also, our Zebra Retail Solution business was very strong in the quarter and explained about 50 basis point of the margin rate improvement we had quarter-on-quarter. We saw also improvement in our sevices margin. And last, we had also some benefits from FX. I would also mention to be complete, initiatives in the COGS area playing out. So you see from my answer a series of levers, not one in particular. Now to answer to your question on sustainability, we believe that we have the ability to improve margin year-over-year. Our guide is implying this. However, we want to remain prudent and balanced and hence the guide we provided. But we see that we have, again, I repeat it, margin improvement leverage in the P&L.
Paul J. Chung - JPMorgan Securities LLC:
Great. Thanks. And then, my second question is on the fiscal year 2018 guidance. So, is it safe to assume, kind of, a sequential bump in 3Q similar to previous years and then possibly a weaker 4Q given the tough comp? Thank you.
Olivier Leonetti - Zebra Technologies Corp.:
So, we are planning indeed for the year to grow at 6% to 9% on a nominal basis. We have increased our guide for the year by about 2 percentage point. This is going to translate for the second half into a growth profile, although low-single-digit growth. This is a balanced view, a prudent view based upon the visibility we have of the business. We're not, at this point – and I mention at this point, we're not relying on as many large orders as last year. We're investing in the run rate generation. Now, we will be nimble if needed and able to adapt to higher demand if this higher demand was to happen, yeah.
Paul J. Chung - JPMorgan Securities LLC:
Great. Thanks. Great quarter.
Olivier Leonetti - Zebra Technologies Corp.:
Thank you.
Anders Gustafsson - Zebra Technologies Corp.:
Thanks.
Operator:
Our next question comes from Brian Drab from William Blair. Please go ahead with your question.
Brian P. Drab - William Blair & Co. LLC:
Hi. Thanks for taking the questions. Congratulations on a great start to the year. I guess I wanted – Olivier, if you can just elaborate on the guidance for the – the implied guidance for the second half of the year. It really looks like you'd have to maybe even take a sequential step down from the second quarter to the third quarter, that would be unusual. Is that – do you have that much visibility to where we would expect a sequential step-down?
Olivier Leonetti - Zebra Technologies Corp.:
That's a fair point. We have today good visibility into Q2. And the visibility is decreasing as we go into the second half of the year. And as indicated, this is a balanced view to guide at this stage. Run rate is going to be what we're going to push for now. And if large deals were to materialize, we'd be prepared to compete and fulfill those. But we think it's the most appropriate way to guide at this stage with the visibility we have.
Anders Gustafsson - Zebra Technologies Corp.:
If you look at historically, our Q3 numbers tends to be flat or at times slightly down compared to Q2. Europe usually has a bit of a step back as there's more vacation time in Europe. But it's modestly changing from Q2.
Olivier Leonetti - Zebra Technologies Corp.:
Let me put another color. There was nothing fundamentally different either in the end market or macroeconomic events as well in the – reflected in the guide.
Brian P. Drab - William Blair & Co. LLC:
Okay. Thanks. I don't know if I'm – we're talking about different time periods but I'm looking at the third quarter last couple of years, up 3% in 2016, up 4% in 2017. I guess over a longer – over longer time period, I guess, I understand why there could be weakness in the third quarter. And can I just ask my second question though? I want to understand a little bit better on the EBITDA margin guidance just – outstanding 20.9% result in the first quarter and the guidance for the second quarter is down 200 to 250 basis points sequentially. Can you just talk a little bit more about the margin dynamics that we should expect in the second quarter for the balance of the year?
Olivier Leonetti - Zebra Technologies Corp.:
Of course. So if you look at the guide for EBITDA margin, it's good to be an improvement year-on-year directionally by about a point and we will expect gross margin to be up year-on-year and OpEx to be up year-on-year. If you look at the full year, the guide at about 20% EBITDA margin would translate into about a point of a gain. Now, we have said that in other calls, we're not going to stop that, but at this stage, we believe it's a balanced way to manage the company and the P&L. We're looking at short-term performance, but also as on long-term performance. We want to invest in the business and to generate a good return and you see that this is paying out in the Q1 performance. So that's the way we want to approach the management of the P&L.
Brian P. Drab - William Blair & Co. LLC:
Do you have lower margin work in the backlog for the second quarter though and it's a big step down sequentially, which I'm sorry, but I didn't really – I'm not sure you addressed that, that's a big step down sequentially.
Olivier Leonetti - Zebra Technologies Corp.:
It is a step down sequentially. You have two elements on this. One, I will look at the year-on-year, point number one. And point number two, sequentially Zebra Retail Solution, which is a seasonal business, is – generated about 50 basis point of margin in Q1 and that will not obviously be present in Q2. So that would be part of the bridge.
Brian P. Drab - William Blair & Co. LLC:
Okay. I appreciate it. I'll follow-up more later. Thank you.
Olivier Leonetti - Zebra Technologies Corp.:
Thank you.
Operator:
Our next question comes from Jason Rodgers from Great Lakes Review. Please go ahead with your question.
Jason A. Rodgers - Great Lakes Review:
Yes. The 10 million devices still out there that you mentioned, is it possible to estimate how much of those devices belong to large versus medium and small – smaller customers?
Anders Gustafsson - Zebra Technologies Corp.:
I'll start and I'll see if Joe might have some insights here also. I think it's hard to – for us to have a real detailed view of the mix of where those are. You could certainly see that the largest companies are the ones that have been generally the earliest to adopt Android. But that being said, we have some very large, frankly (34:27) T&L companies that are still working on Windows devices and I would expect that they would be upgraded in the next couple of years. So, I think it's a mix between them, but you'd certainly get more into the smaller accounts as you dig into that pile.
Joachim Heel - Zebra Technologies Corp.:
Yeah. I would echo that. I think the majority of the remaining devices are likely to be in smaller end user customers and one indicator that we have for this is that the channel part of the conversion was slower to start in the early days of Android adoption, but now, we're seeing strong adoption in the channel and our channel partners driving Android conversion with their customers who tend to be smaller. So that's one indicator of it. The other indicator that we have is if we look by vertical, the vertical that still has the highest penetration of legacy Windows devices is in manufacturing, and many of the smaller manufacturers, again, have not yet made the conversion to Android, and that's where we expect a big portion of those additional 10 million – or remaining 10 million, I should say, to come from.
Jason A. Rodgers - Great Lakes Review:
And margin profile on the smaller deals is higher for Zebra than the larger, correct?
Anders Gustafsson - Zebra Technologies Corp.:
Yeah. It tends to be that when we deal with our largest direct customers, there's very sophisticated buyers and obviously they have a lot of power in the negotiations when they talk about such large deals. Our more run rate-oriented business tends to be executed much more around our list pricing.
Jason A. Rodgers - Great Lakes Review:
And then finally, just if I could squeeze one more in. Just wondering if you're seeing anything material on the way of higher raw material costs?
Anders Gustafsson - Zebra Technologies Corp.:
So, that's something we have seen for probably nine months or something now. It started mid last year with memory and batteries. So, we've been working very closely with our suppliers to make sure we have the right forecast in because lead times have also extended. And that's part of why we have put so much more emphasis on gross margin improvement plans that Olivier talked about to make sure we can offset any potential price increase that we would see from the supply chain. But this is, I think, a fairly broad-based experience now by people in the technology industries. But we feel we are in a good place and that we have secured supplies for – certainly for the next quarter or quarters and we're working closely with our partners to make sure we have adequate supply going forward and obviously negotiating hard to make sure we get the right pricing and qualify new vendors when we need to, to make sure we get the best possible price.
Jason A. Rodgers - Great Lakes Review:
Thank you.
Operator:
Our next question comes from Richard Eastman from Baird. Please go ahead with your question.
Richard Eastman - Robert W. Baird & Co., Inc.:
Yes. Good morning. Anders, I take from your comments earlier that your best-performing vertical was retail. Could you just provide a little bit of color around the products that go into that market, I mean, if you're leading there with mobile computing or other? And then also, what is the composition of your retail business? Is it slanting towards more in-store with things like SmartLens or are you still basically kind of the back warehouse and fulfillment piece of retail? Maybe just talk to where – directionally, where the business has grown faster?
Anders Gustafsson - Zebra Technologies Corp.:
Yeah. I'll start with that. And then I think Joe can provide some further color here also, but – yeah, historically, we started off in, kind of, the back of the store doing more inventory-type applications and we've migrated now to be much more in the store. So lot of sales associates now in many large retailers are carrying our devices as one of their work tools that they use all the time to make sure they can engage with customers, to answer questions and be helpful to them, even if somebody goes out and can't find a piece of merchandise they're looking for, that the sales associates can then engage with them, understand what they're looking for, see if the neighboring store has it and have them ring up the sale and ship it from the other store. So that will be a great example of how our customers now are using our devices in the store. But they also do other things in the store around price checking and inventory checking and so forth. So I would say our products are prevalent across the warehouse, the back of the retail store and the front of the retail store. Our Android mobile devices, the TC51 and TC70, are probably the mainstay on the mobile computing side now. But if you get to the warehouse side, you'll see lot more wearables and other products, the MC9000 Series products come out there. We have a lot of printing in retail, both in the back of the store and in the front of stores for price markdowns. If you do e-commerce and you buy online, pick up in store, you got to label all those bags in some ways to associate the bag with the actual consumer. So that's new applications for our printers. And also for scanners of course, we have our new flatbed scanners which are doing very well in some of the largest accounts. And we think – see that as a great growth driver for us also. So retail really does utilize the vast majority of our products. And if you look forward, I guess the last comment, we've looked forward, there are some newer technologies that are also developed for retail. So like SmartLens, that would be one example that we can take you all the way up to kind of frictionless checkout technologies.
Joachim Heel - Zebra Technologies Corp.:
Okay. Maybe two – one additional thought. As you think about front of store and back of store, the other part that we're excited about is, as Anders mentioned earlier, retail is transforming and the omni-channel experience and the blurring of e-commerce and brick and mortar is a hotbed of where our products are being used in new and innovative ways. For example, as retailers introduce click and collect type of schemes, you'll find our products being used to both gather the products in the store as well as then deliver them into the trunk of a car or at a special counter. Our PSS products are being used to start a shopping experience online, prepare a shopping list and then, in the store, retrieve that shopping list, interact with customers while they're on their shopping journey and then check out. So, those are examples of where the technologies and products are used in innovative ways to blur the lines between the front and the back of the store and we're really excited about those.
Richard Eastman - Robert W. Baird & Co., Inc.:
Understood. And then also, a quick question for Olivier. If you just look at the consolidated gross margin improvement, could you just, in basis points, just break out what FX, how FX benefited you? So, of the 130 basis points improvement in gross margin, adjusted gross margin, I'm just curious, just segmenting FX, was it – how many basis points did FX benefit that line?
Olivier Leonetti - Zebra Technologies Corp.:
So, the margin improvement year-on-year was due to a series of factors. I wouldn't single out one in particular. Operational discipline was a driver. Service improvement margin was a driver and FX was one. But I wouldn't single one in particular. I think its broad-based improvement.
Richard Eastman - Robert W. Baird & Co., Inc.:
Just from the standpoint of what does or does not reoccur, I was trying to just segment out FX. I mean, the others seem much more sustainable. I just want to – that was the thought behind the question. But I can follow-up as well. Thank you.
Operator:
Our next question comes from James Faucette from Morgan Stanley. Please go ahead with your question.
James E. Faucette - Morgan Stanley & Co. LLC:
Great. Thank you very much. Had a couple of follow-up questions to those that have been asked. I guess my first is, can you talk a little bit about what's happening in Europe? It looks like that number was like 13% organic growth or thereabouts, if my math is correct. And I mean, is – do you think there's any forward stocking that was going on while the dollar was weak or other things that can make that a bit more of anomalous or – yeah, just a little color on what you see happening in Europe?
Anders Gustafsson - Zebra Technologies Corp.:
Yeah. Europe was very strong, right. But we saw great broad-based strength across virtually all the sub-regions. Mobile computing led the charge, but retail and T&L were strong. From a – so why is Europe growing so much faster today? I would put a lot of that down to execution. I think we have gotten our channel programs to be in very good shape and we're recruiting a lot of new partners into our program. We executed very well on the larger deals in the region also. And if there's any kind of anomaly to it, I would say maybe Europe had underinvested in our technologies a couple of years when they were going through some more difficult economic issues. And so, there could be some catch-up in that case, but we haven't really seen any evidence of that. So, it feels just like there's been good confidence in the business community in Europe and they have approved budgets and investments and I think they feel – Europe kind of feels that they're coming back and they want to compete.
James E. Faucette - Morgan Stanley & Co. LLC:
Great. And then just on capital and balance sheet, as your debt levels come down, et cetera, how should we think about the uses of cash – should we still anticipate primarily more debt pay down or does it make sense for you to start to look more at acquisitions, particularly those that could continue to enhance the product portfolio? Just trying to get a sense for how we should think about uses of cashes as you hit kind of targeted debt levels.
Olivier Leonetti - Zebra Technologies Corp.:
Right. So, we have been focusing on free cash flow generation and debt pay-down now for a period of time and the team has executed very well. We believe we're going to be within our range of leverage ratio mid-year this year. After that, we're going to look at options to deploy this capital. We believe that nevertheless, we have many opportunities to invest in the business to deliver attractive return for our shareholders. We're very excited by our end markets and by our ability to compete on those. So investing in the business would be an element where we will focus on.
James E. Faucette - Morgan Stanley & Co. LLC:
Great. Thank you very much.
Operator:
And our final question today comes from Jeff Kessler from Imperial Capital. Please go ahead with your question.
Jeffrey Ted Kessler - Imperial Capital LLC:
Thank you. Can you describe what improvements integrate – what improvements the new platform that you'd set up a year, a year and a half ago such as Savanna began – how they began to affect your ability to gain better margin?
Anders Gustafsson - Zebra Technologies Corp.:
So, first, if you talk about kind of the broader picture about EAI, I think...
Jeffrey Ted Kessler - Imperial Capital LLC:
Yeah.
Anders Gustafsson - Zebra Technologies Corp.:
...for us, EAI is something that we are very excited about and that's really enabling our devices and other intelligent infrastructures to be able to sense the data, information about assets, products and processes, what it is, where it is, how it is and this information is then analyzed to provide actionable insights to frontline employees in real time to help them reduce friction in workflows and improve productivity and enable greater insights overall to the business operations. Savanna is a critical part of this. It is a data platform that helps to easily integrate data from all these devices, mobile devices or fixed infrastructure that now is generating more insights and do some analytics of that and enable some actionable insights to be drawn, but also to work with northbound applications so that we can hand off some form of analyzed data stream to other applications that can do further analysis and draw additional insights from that. So this is a way for us to – so Savanna, you can say is the way for us to provide kind of the glue across the portfolio. We use Savanna internally as a foundational building block in OVS or in SmartLens and other things to help analyze the data, to manage the data. But we also expose this to our partners. So this is a great way for us to engage our partners to be part of our EAI strategy and offer them growth opportunities in this. And we had a partner conference in Europe, a couple of weeks back, and we had some of our more advanced partners show up on the big stage, show what they had done with Savanna and I think that went a long ways to help our other partners to understand what Savanna our data – and our services strategy is and how they can compete in it. It made EAI much less abstract, I think, further (49:05) much more real.
Jeffrey Ted Kessler - Imperial Capital LLC:
So what you're saying is for your larger partners, there is a level of confidence in their use already of the platform.
Anders Gustafsson - Zebra Technologies Corp.:
Yeah. We – you might remember in the fall, we started something we call the Savanna incubation...
Olivier Leonetti - Zebra Technologies Corp.:
Early adopter...
Anders Gustafsson - Zebra Technologies Corp.:
...early adopter program where we brought in five or six partners to work with us on kind of highlighting certain use cases where they would take data from our devices and analyze that and then kind of give it back to our customers in a way which could be more value-add. I think that's gone very well. We're now looking to expand that with a second phase of another 5, 10 partners before we can open it up and say we now have hardened Savanna enough that we can have any and all of our partners write applications to it.
Joachim Heel - Zebra Technologies Corp.:
Maybe one connection I'll draw for you to your question about margins right.
Jeffrey Ted Kessler - Imperial Capital LLC:
Okay.
Joachim Heel - Zebra Technologies Corp.:
If you look at the solutions that we have been developing and are piloting with customers and some of which are already commercially rolled out like Location Solutions, the SmartLens and SmartPack Solutions, they have the added feature relative to our products that they are directly linked to a business problem that a customer is trying to solve. And as such, we price these types of solutions in such a way that they deliver a great ROI for the customer. But in the process of doing that, they also deliver great margins, typically higher than our average to us as a company. So, when we do that, we can accelerate our margins by selling these solutions. The platform, Savanna, is a common platform on which we then base all of these different solutions so they give us a way to accelerate these solutions coming to market and they broaden our reach because now our partners have access to these same solutions on a faster and more accessible platform. So it has sort of a double benefit, right? On the one hand, as a platform-based development, it lowers the cost to develop; and then it acts as an accelerant to get it into the market faster for both our partners and for us.
Anders Gustafsson - Zebra Technologies Corp.:
Maybe one last point will be the data we have is something that's very hard to get access to. So if you are say an IoT company sitting in a data center, you don't have data about what's happening at the frontline of business. That's the data we can capture with our mobile computers and printers and scanners and other – some of our fixed infrastructure. And then, the combination of us, also then knowing the vertical workflows of our customers very well, I think we're uniquely well positioned to be able to take that data to improve efficiency, other things for our customers' workflows, really we call it (52:05) reduced friction in those workflows. So that's something that really is resonating very well with our customers.
Jeffrey Ted Kessler - Imperial Capital LLC:
Okay. One quick follow-up question. You've talked about the pipeline a bit in generalities and you talked about your, obviously, the leading vertical markets you have. Can you describe what is in the pipeline right now? I mean, not – obviously not product by product, but can you describe the nature of where that pipeline is going as you see it over the course of 2018, that may have been a little bit different from the fourth quarter moving on into the first quarter?
Joachim Heel - Zebra Technologies Corp.:
So, this is Joe Heel speaking. I can maybe talk a little bit about the nature of what we're seeing. Just to reiterate, the success that we've had in the past is also mirrored in our pipeline going forward in that it is broad-based across all of our lines of business and we see the pipeline strong across all the different business units, mobile computing, scanning, printing and including our services business as well. So, we have a broad-based strength there. What we do see is that if you were to compare to last year, we do not have visibility to as many large deals in the second half as we had last year, but we see a very strong presence in the pipeline of what we would say are more mid-sized deals. And this is related to the question earlier about how we see the Android adoption and the technology conversion there occurring, right, where the – many of the large customers have done their adoption, and now many of the mid-sized and channel customers are following. So that may give you a little bit of color on the movement in the pipeline.
Jeffrey Ted Kessler - Imperial Capital LLC:
Okay. Great. Thank you very much.
Anders Gustafsson - Zebra Technologies Corp.:
Thank you.
Operator:
Ladies and gentlemen, that will conclude our question-and-answer session. At this time, I'd like to turn the conference call over to Anders Gustafsson for any closing remarks.
Anders Gustafsson - Zebra Technologies Corp.:
Yeah. Thank you. Just as we wrap up, I just wanted to mention that I am very grateful to have the best team in the industry and a highly supportive partner community to help serve our valued customers. We could not have delivered these results without their help. Have a great day, everyone.
Operator:
Ladies and gentlemen, the conference has now concluded. We do thank you for attending today's presentation. You may now disconnect your lines.
Executives:
Michael A. Steele - Zebra Technologies Corp. Anders Gustafsson - Zebra Technologies Corp. Olivier Leonetti - Zebra Technologies Corp. Joachim Heel - Zebra Technologies Corp.
Analysts:
Jim Ricchiuti - Needham & Company, LLC Jason A. Rodgers - Great Lakes Review Saliq Jamil Khan - Imperial Capital LLC Brian P. Drab - William Blair & Co. LLC Paul Coster - JPMorgan Richard Eastman - Robert W. Baird & Co., Inc. Keith Housum - Northcoast Research Partners LLC James E. Faucette - Morgan Stanley & Co. LLC
Operator:
Good day and welcome to the Q4 2017 Zebra Technologies Earnings Release Conference Call. All participants will be in listen-only mode. After today's presentation, there will be an opportunity to ask questions. Please note this event is being recorded. I would now like to turn the conference over to Mike Steele, Vice President of Investor Relations. Please go ahead.
Michael A. Steele - Zebra Technologies Corp.:
Good morning and thank you for joining us. Before we begin, I need to inform you that certain statements made on this call include forward-looking statements, which are subject to the Safe Harbor provisions of the Private Securities Litigation Reform Act of 1995. These statements reflect the company's current expectations concerning future events and are subject to a number of factors and uncertainties that could cause actual results to differ materially. A detailed discussion of these factors and uncertainties is contained in the company's filings with the Securities and Exchange Commission. During this call, we will make reference to non-GAAP financial measures as we describe business performance. You can find reconciliations of our GAAP to non-GAAP results in today's earnings press release and at the end of this slide presentation. This presentation will include prepared remarks from Anders Gustafsson, our Chief Executive Officer; and Olivier Leonetti, our Chief Financial Officer. Anders will begin by discussing our fourth quarter highlights and full-year 2017 accomplishments. Olivier will then provide more detail on the financials and discuss our first quarter and full-year 2018 outlook. Anders will conclude with progress made on Zebra's strategic priorities. Following the prepared remarks, Joe Heel, our Senior Vice President of Global Sales, will join us as we take your questions. Please note that we recently changed the names of our two operating segments. The legacy Zebra segment has been renamed Asset Intelligence and Tracking or AIT, and the Enterprise segment is now Enterprise Visibility and Mobility or EVM. Also as a reminder, our reported financial results include the divested wireless LAN business through October of 2016. Throughout this presentation, unless otherwise indicated, our references to sales growth are year-over-year on a constant currency basis and exclude wireless LAN sales from 2016 results. This presentation is being simulcast on our website at investors.zebra.com and will be archived there for at least one year. Now, I'll turn the call over to Anders.
Anders Gustafsson - Zebra Technologies Corp.:
Thank you, Mike. Good morning, everyone, and thank you for joining us. Broad-based strength and excellent execution drove our fourth-quarter results. As you can see on slide 4, for the quarter we reported record sales of more than $1 billion for the first time in our history. Adjusted net sales growth of nearly 9%, with organic growth of more than 7%, an adjusted EBITDA margin of 19.9%, which was a 90 basis point year-over-year improvement. Non-GAAP diluted EPS of $2.33, a 21% increase from the prior year and $268 million of cash flow from operations. We achieved growth across all regions with particularly strong performance in Latin America, EMEA and North America. We also saw strength across all product lines with mobile computing growing above the company average, amplified by robust year-end demand. We also implemented the final steps of our debt restructuring plan. In summary Q4 was a very positive finish to the year. Overall, 2017 was a year of strong operating performance and progress on our strategy. On slide 5 we highlight four key areas of success. We completed the integration of the Enterprise business, including a global ERP system consolidation. It represented more than two-and-half years of dedication and focus by the entire Zebra team and concludes our transition to One Zebra. In 2017 we continued to extend our market leadership and deliver innovative solutions that have resonated with our partners and customers, providing them increased visibility into their operations so they can achieve higher levels of growth activity and service. Enhancements to our broad portfolio of products and solutions include additions and refreshes to the industry's broadest and most mature offering of enterprise grade Android powered mobile computing devices, expanding our leading portfolio of next-generation 2D data capture devices, being first in the industry to offer a full portfolio of smart connected printers with unrivaled manageability through our Link-OS operating system, and new innovative solutions such as SmartLens for Retail and SmartPack Trailer that further our vision and aspire to transform workflows in key vertical markets we serve. All of these solutions are backed by Zebra's data intelligence platform, Savanna, which was launched in 2017. On the capital structure side, we completed a comprehensive debt restructuring that has reduced our average interest rate by approximately 2 percentage points, generating more than $45 million of annualized interest savings. I'm also proud of our team for successfully driving strong profitable growth and cash flow. For the full year, we grew net sales 6.5%, increasing adjusted EBITDA margin by 110 basis points to 18.6%. This profitable growth, combined with disciplined working capital management generated the cash necessary to pay down $454 million of debt principal, exceeding our 2017 debt reduction goal by more than 50%. With that, I will now turn the call over to Olivier to review our financial results in greater detail and to discuss our 2018 outlook.
Olivier Leonetti - Zebra Technologies Corp.:
Thank, you Anders. Let us begin with a walk through the P&L. As you can see on slide 7, sales grew 7.3% in the fourth quarter driven by solid results in each of our reporting segments and growth across all four regions. EVM segment sales increased 8.5% led by mobile computing and our robust Android powered portfolio. AIT segment sales increased 5% with growth in both printing and supplies. Sales of services were slightly higher with continued strength in our Visibility Services Applications, Zebra Retail Solutions, and Location Solutions. Turning to our regions, sales growth in North America was 7% driven by strength in mobile computing and printing products. EMEA sales increased 10%. Mobile computing led our broad-based growth across all major product categories. Sales in Asia-Pacific were up 1%. We grew sales in the quarter throughout most of the region with the exception of China. Our team has been making good progress on our previously mentioned, tailored product offering and go-to-market improvement plan. As a result, we continue to see positive momentum in end user demand and are optimistic that we'll return to growth in China later this year. Latin America sales increased 11% with exceptionally strong sales in mobile computing and data capture products. Consolidated gross profit increased $35 million from the prior period on higher sales volume. Adjusted gross margin decreased 30 basis points, primarily driven by a business mix shift to mobile computing, which included a higher volume of large orders as many customers transition to Android-powered mobile computers. Margin rate was also impacted by higher support services cost associated with the transition to insource our North American repair operations. Adjusted operating expenses increased $12 million from the prior year period, reflecting growth in the business and higher incentive compensation expense due to improved business performance. Fourth quarter 2017 adjusted EBITDA margin was 19.9%, a 90 basis point increase from the prior year period. This was driven by operating expense leverage on higher sales. In addition to EBITDA margin expansion, lower interest cost, and decreased tax drove non-GAAP earnings per diluted share to $2.33, a 21% year-over-year increase. Turning now to the balance sheet and cash flow highlights on slide 8. As a reminder, in December we completed our debt restructuring plan by redeeming the remaining $300 million of our senior notes and establishing the $180 million accounts receivable financing facility. At year-end, we add $2.2 billion of viable rate debt on the balance sheet, of which more than $500 million is hedged with interest rate swaps for 2018. In late 2017, we locked in an incremental $800 million of floating to fixed rate swaps that will become effective in December 2018 for an overall notional swap value of $1.3 billion. For the full year, we paid down $454 million of debt principal on a net basis, helped by strong operating cash flow in Q4. We shipped a significant amount of products in early Q4, resulting in a high level of cash collections within the quarter. Free cash flow was $428 million in 2017, which was $125 million more than the prior year period. This increase was primarily due to higher adjusted EBITDA, lower acquisition integration cost, lower interest payments and lower capital expenditures. We are pleased that free cash flow conversion, defined as free cash flow divided by non-GAAP net income was 113% for 2017, which exceeded our ongoing target of 100%. Slide 9 shows our path to financial de-leveraging. We have made excellent progress on debt reduction over the past three years, paying down $1 billion of debt principal and significantly reducing our net debt to adjusted EBITDA ratio to 3.2 times as of the end of 2017. We are targeting a range of 2 times and 2.5 times, which we believe we can achieve in the second half of 2018. Let us turn to our outlook on slide 10. We had a strong order backlog entering the year and we expect first quarter 2018 net sales growth to be between 7% and 10%, which assumes an approximately 260 basis point favorable impact from foreign currency translation. First quarter 2018 adjusted EBITDA margin is expected to be between 18.5% and 19%, an increase from the prior period due to solid operating expense leverage. The gross margin rate is expected to be approximately flat to slightly lower, primarily driven by an anticipated higher mix of mobile computing sales, including a higher volume of large orders and higher support services cost due to the insourcing transition that I mentioned earlier. Non-GAAP diluted EPS is expected to be in the range of $1.95 to $2.15. For the full year, we expect net sales growth to be between 4% and 7%. This includes an anticipated 2 percentage point favorable impact from foreign currency translation. Full year 2018 adjusted EBITDA margin is expected to be between 19% and 20%, an increase from the prior year period, primarily driven by operating expense leverage. For the full year 2018, we expect to generate at least $475 million of free cash flow. Although we aim to improve our cash conversion cycle, we're assuming that working capital will be a use of cash as we grow the business. Additionally, we expect Q1 to generate the lowest level of quarterly cash flow this year due to seasonality in the business, including the timing of incentive compensation payments. We expect the combination of the recent U.S. tax reform and our tax planning to reduce our non-GAAP tax rate to approximately 16% to 17% for 2018. This is a significant reduction from our 2017 rate of 22%. You can see other full year 2018 modeling assumptions on slide 10. With that, I will turn the call back to Anders to discuss progress on our strategic priorities.
Anders Gustafsson - Zebra Technologies Corp.:
Thank you, Olivier. We are pleased with the progress made in 2017 and have good momentum into 2018. As you see on slide 12, we remain focused on our key priorities to build upon our industry leadership and drive shareholder value. First, we are extending our leadership in the core business through our unmatched scale, innovation and relationships with customers and partners. These factors are competitive differentiators in the traditional markets and fostering them is crucial to our ongoing success. Second, we are committing our focus and resources to drive growth in attractive adjacent markets that leverage strength in our core. We continually evaluate the opportunities in near adjacencies where we are underpenetrated as well as in emerging areas. Third, we are advancing our Enterprise Asset Intelligence or EAI vision by leveraging Zebra's deep knowledge of workflows and capitalizing on key technology trends. EAI is integral to our strategic focus at Zebra and makes our solutions unique in the marketplace. I will elaborate more on this in a moment. Our fourth area of focus is to further enhance Zebra's financial strength by increasing cash flow and optimizing our capital structure. Now turning to slide 13. Zebra is capitalizing on key trends
Michael A. Steele - Zebra Technologies Corp.:
Thanks, Anders. We'll now open the call to Q&A. We ask that you limit yourself to one question and one follow up so that we can get to as many of you as possible.
Operator:
Thank you. We will now begin the question-and-answer session. And the first question comes from Jim Ricchiuti from Needham & Company.
Jim Ricchiuti - Needham & Company, LLC:
Hi. Good morning. Thank you. First question is just in the EVM market. You clearly had a good – a strong year. And I'm just wondering what you think the overall market growth is? Are we seeing an acceleration? It also appears that you're taking share. I'm just wondering what do you think the underlying growth rate is for that market right now?
Anders Gustafsson - Zebra Technologies Corp.:
First, we are driving growth across all our product lines at the moment. And I think that's driven largely by the level of innovation that we have introduced and the breadth of our products and solutions. And I also think that the depth of our understanding of our customers' workflow, so the vertical workflows is a big driver for us. Now, specifically for mobile computing, we had a very strong quarter in Latin America, EMEA and North America. And I'd highlight three points to describe why I believe we have such strength today. I think first the depth and breadth of our portfolio is a true differentiator. We have tiered our portfolio now. So, we have new value tier products with the TC20 and TC25 and we go all the way up to our most premium, most ruggedized devices, the TC70 and the MC9000. A second key advantage would be around all the software innovations we are doing on top of the device. We are now – we've launched the LifeGuard service which is an extended security patching service, where we will provide security patching for the life of the device. So, most of our customers use their devices for much longer than, say, a consumer device and we can then make sure that they are safe for the duration of the use. Other things will be around the manageability of the device. So, our OVS services and generally the usability and how we provide or turn the control of the device back to the Enterprise versus the user with our Mobility DNA services. And the third point will be the Android transition, which I think you alluded to also here. We were the first company to launch Android products for the Enterprise and that certainly benefited us very well. We have well over 50% market share of Android devices for the Enterprise today and the majority of our mobile computing sales are now also Android, and we're seeing strong momentum and that's also to some degree supported by Microsoft, making public their intent of not launching a new Windows 10 operating system for mobile. And we believe there's continued strong demand for Android devices going forward. We think that there are about 12 million legacy Windows devices in the market that would need to be refreshed over the next several years.
Jim Ricchiuti - Needham & Company, LLC:
That's helpful. If I look at your full-year guidance, it appears to assume some moderation in the growth rate over the balance of the year. Is that just a function of tougher comparisons in the back half of the year or are you seeing anything in the markets that would account for the deceleration from the growth rate that you're starting the year at?
Olivier Leonetti - Zebra Technologies Corp.:
So, let me – before I answer specifically to your question, a bit of an overall theme. We believe that the company has a very strong competitive position and we also believe that we are facing a very solid global macroeconomic environment. Specifically, for you question, we're going to grow 2018 at 4% to 7% on a nominal basis. That's a respectable growth rate. Two reasons for this, reason number one, tougher compare to your point, but also a prudent approach to planning. We have today a relatively strong visibility for the first half of the year. You can see that in the strong guide for Q1, but our visibility is less strong in the second half. However, we are confident about the growth profile of the company. We have said in our opening remarks that we have many avenues to grow the company, either through core or adjacent markets. And we are prepared to be nimble to face higher demand as this higher demand was to come.
Jim Ricchiuti - Needham & Company, LLC:
Okay. Thank you. Congratulations on the year by the way.
Anders Gustafsson - Zebra Technologies Corp.:
Thank you.
Olivier Leonetti - Zebra Technologies Corp.:
Thank you, Jim.
Operator:
Thank you. And the next question comes from Jason Rodgers of Great Lakes Review.
Jason A. Rodgers - Great Lakes Review:
Yes. I just wanted to ask about the mobile space. Wondering if you're seeing now an acceleration of these large deals given the Microsoft change? And I wondered also if you could talk about your progress in penetrating smaller customers in the EVM segment?
Anders Gustafsson - Zebra Technologies Corp.:
Yeah. So, in 2017, we saw a lot of larger enterprises make the transition to our Android All-touch devices. So, it was a high proportion of large deals, particularly in retail for us in 2017. We expect that there will continue to be a good number of large deals, but there is also a finite amount of very large customers. So, we put a lot of effort into driving Android into the channel, and we've seen good progress in that. Our distribution partners are seeing very strong growth for Android in their businesses, too. And we're doing a lot of things to help educate the market and create – help create the end market demand for that. I'll also let Joe Heel here provide some more details.
Joachim Heel - Zebra Technologies Corp.:
Yes. If you look at this Android migration that has been going on and has been quite strong. We've seen adoption by many retailers with these large deals that certainly put a big mark on 2017. But we also know that there's still a substantial amount of transition that needs to occur. Anders mentioned the number of about 12 million mobile computers which we think are still out there. And we see that a lot of those customers are in segments like warehousing and manufacturing where there are certain structural reasons why the adoption process takes a little bit longer. And many of those customers are also reached by our channel partners. And so, we see that there's a lot of potential for our channel partners this year and in the following years to penetrate those segments, manufacturing and warehouse in particular and drive continued growth from Android conversion for us.
Jason A. Rodgers - Great Lakes Review:
And also, I wonder if you could talk about performance by vertical in the quarter and if you're seeing any acceleration in raw material cost? Thank you.
Anders Gustafsson - Zebra Technologies Corp.:
Yes. So, on the verticals, I'd say, first, we have become now much more of an enabler of our customers' top priorities and business strategies. So, we're much more closer to them and much more of a partner to our customers today. And we are driving growth across all our verticals by increasing workflow efficiencies or how we call it, reducing friction in workflows. We're also providing real-time guidance to frontline employees to ensure that they can take better – make better decisions, be more effective in their jobs. And we are helping our customers enhance their customer or in healthcare situation, their patients' experience. So we're doing a lot of things across our verticals to position ourselves to help address their biggest business drivers. If I go through the verticals here, I'd say, first, starting with retail and e-commerce. That's been a strong vertical for us for a long time and we saw very solid growth in 2017 and a very strong finish to the year, too. I think in the last earnings call, we talked a bit about our Retail Vision Study. And I think the growth we are seeing is validating the outcome, so the conclusions we had in that study. Most people are fully aware that retail is now transforming, but it's also growing. And we are both capitalizing and helping our retail customers pursue the shift from traditional, say, brick-and-mortar retail to e-commerce and omni-channel. And as I – virtually all our brick-and-mortar retailers are embracing our technologies to help them execute their growth strategies. And our solutions and the Android transitions are central to many of those growth strategies, but we're also seeing some newer solutions like RFID, SmartLens, our Personal Shoppers, which are essential to omni-channel and frictionless checkout to gain momentum continue to do very well for us. Moving on to healthcare, that's been the fastest growing vertical for us for some time and we would expect that to continue. That's really being driven or the catalyst for that has been the introduction of electronic health records. But when you couple that with the value propositions we have in healthcare which is, to both improve the patient care, as well as drive greater efficiencies, we're able to build quite a strong momentum for our solutions and we've seen a great ramp for some of our newer solutions that we introduced in 2017, like the healthcare versions of both the TC51 mobile computer and our DS8100 scanner. And we – also on the EAI side we're making progress. We had a nice win recently for an RFID asset tracking solution at a large Northeastern healthcare provider. And lastly, I'll touch on the transportation logistics also. There we've seen solid growth and it's really supported by strong secular growth trends driven by the shift to ecommerce. So, both the delivery and the number of packages going through the systems are much greater. Our newer products like the TC75x and TC56 have had great impact. And it's certainly driven our – helped drive our growth in that segment but we're also seeing some of our newer solutions like SmartPack and trailer load analytics or trailer load compliance demonstrate our leadership, our thought leadership in the industry. And we have a number of growing pilots and proof of concepts with many leading customers in that area.
Olivier Leonetti - Zebra Technologies Corp.:
And let me answer to your second question on raw materials. Your question was do we see an increase? We see an increase today on some categories, on some categories only. And we have been working also for a few quarters now on COGS improvement plan and we believe that those actions will materialize in the P&L in the second half of this year and we should see a margin uptick because of those.
Anders Gustafsson - Zebra Technologies Corp.:
Yeah. We have had a strong culture of working on gross margin improvement plans. We had our value – design to value programs that we ran hard a couple of years ago. And now, we see some, memories particularly, see some increases there, but we are looking to then transition to new platforms on many of our products. By late this year that we start, introduce different type of memory technologies that would be lower priced. But we've always had the ability to drive sufficient overall cost reductions to offset any material increases or price erosion to make sure that we can maintain stable to improving gross margins and that's clearly our intent.
Jason A. Rodgers - Great Lakes Review:
That's a great summary. Thank you.
Olivier Leonetti - Zebra Technologies Corp.:
Thank you.
Operator:
Thank you. And the next question comes from Saliq Khan with Imperial Capital.
Saliq Jamil Khan - Imperial Capital LLC:
Hi. Good morning, everyone.
Anders Gustafsson - Zebra Technologies Corp.:
Good morning.
Michael A. Steele - Zebra Technologies Corp.:
Good morning.
Saliq Jamil Khan - Imperial Capital LLC:
Just a few questions, certainly a very good quarter for you. Can you give us a little bit of highlight on what it is that you had heard at the recent NRF Conference that is giving you confidence that the retailers now are willing to go ahead and open up their wallets and invest in some of the retail technologies that you spoke about and have been looking at for the last couple of years?
Anders Gustafsson - Zebra Technologies Corp.:
Yeah. I'd go back to some of the comments I made earlier. First, the NRF was – we thought NRF was a great show for us. We had more traffic in our booth. We had more executive meetings. We had more closed door meetings there where we showed some newer things, that weren't quite on the floor. So, we had lots of good feedback from the show and felt that was a good start to the year for us. The themes that we've seen over the last year I think is continuing. We have gone from having been maybe viewed as more of a tactical productivity tool historically, to now being a much more strategic enabler of our retail customers' business plans. So, they are much more interested in figuring out how to work with us and how to incorporate our technologies to execute on their omni-channel or ecommerce strategies. So, when you look at then also our newer solutions ranging from mobile printers to scanners and mobile computers, as well as the more futuristic, say SmartX-type solutions. We feel we're well positioned to be able to address a number of those growing needs that our customers have. So, we feel good about what's going on in retail for us. Joe, maybe some more comments from you?
Joachim Heel - Zebra Technologies Corp.:
Yeah. I'll add maybe a few things specifically that we observed. I think for us a big highlight was that one of our customers, Target, was present very visibly in our booth. That, I think was – is not very common at the shows and was for us a great honor, but also a great opportunity to showcase one of the key trends that you observed at the show which was a trend toward mobile point of sale. Our TC56, coupled with mobile payment solutions, was the heart of what we showed there. Another highlight undoubtedly was Personal Shopping. A trend which started in Europe but we're seeing increasingly opportunities in other regions as well, where an Enterprise-based device is in the hands of a customer and they are scanning as they go through a store. We did see strong interest – continued strong interest in automated solutions such as SmartLens, right, where we give continuous real-time visibility to all of the inventory in a store or department of the store and are able to greatly automate and improve productivity in the store. So, those are three examples of highlights from the show, perhaps.
Saliq Jamil Khan - Imperial Capital LLC:
If I think about the strong growth that you've spoken about earlier and then again highlighted during NRF, the RFID, the analytics, all these things that were not happening before, we're finally to a point that it is happening. So, if you think about from a priority perspective, retailers have been inundated with all these technologies from a backlog perspective that they wanted to do. And then you take a look at cyber security and some of the other solutions that are out there. Where do you believe the Zebra technology ranks in that purchasing priority for the retailers?
Anders Gustafsson - Zebra Technologies Corp.:
It's a little hard to tell you kind of how exactly how we rank because it does depend on the retailer and say there are certainly competing priorities. So, we're not the only priority. Now if somebody needs to have a – in order to have an ecommerce or omni-channel strategy, they got to have a website that can take orders. That will be a high priority, too. But clearly, we are much more – a much higher priority and viewed as an essential part to this. So, we feel good about how we are positioned with our solutions to be able to address many of the bigger pain points or priorities that our retail customers have.
Joachim Heel - Zebra Technologies Corp.:
I might add, I can only echo that, right. If you think about the challenges that the retail customers are reflecting to us in our conversations with them, they would say, on the one hand, they need to compete in an omni-channel environment and they want to make their store more productive and a better experience. And we enabled both of those priorities for the retailers. And as such, I think we rank relatively highly in their desire to make those priorities a reality.
Saliq Jamil Khan - Imperial Capital LLC:
Just last one last question on my end. Everyone has been talking about IoT and OT. Could you kind of highlight briefly what Zebra is doing to be able to converge the IT with the OT to bring about better efficiency?
Anders Gustafsson - Zebra Technologies Corp.:
Yes. So, we kind of branded our IoT strategy, Enterprise Asset Intelligence, and we talked quite a bit about that in our prepared remarks. But, first, we're very excited about what we're doing within Enterprise Asset Intelligence and it's been resonating very well with our customers, our employees, our partners and it is very integral to everything we do across all our product lines. But the essence of it is this framework we have of sense, analyze, and act. So, we look at how do we enable our customers to sense what's happening in the physical world, in the real world, and then analyze that information and draw actionable insights in real time that help our customers reduce friction in workflows as an example. Some examples of how that's embedded in all our products will be, Link-OS as an example, for printing. We make our printers the most – best connected and networked, best managed devices in the industry. We have OVS that provides visibility into mobile printing or mobile computer fleets. And then, we have more like Smart infrastructure, like SmartLens, SmartPack and others, which provides lots of insights about what's going on in a store or in a warehouse. And we see good progress across all of these areas with the number of pilots and some rollouts. So, yeah, we're very excited about what's going on with EAI, and maybe Joe can help some – give some more specifics.
Joachim Heel - Zebra Technologies Corp.:
2017 I think for us in the area of IoT or as we term it EAI, was a year in which we had some really tangible progress. We introduced two of the dedicated EAI solutions, the SmartLens solution that I mentioned earlier for retail and then the SmartPack solution for logistics and T&L at trade shows in the first half of the year. And as a result of that, we have launched and have underway a series of pilots with large customers, where they are evaluating not only the technology, but the business cases that those technologies enable for them. And in the second half, we launched, as you will recall from our last conference call here, the Savanna platform, which is really a force multiplier for our IoT strategy, in that it gives our partners access to all the data coming off our devices, sensors and infrastructures, so that their applications can enable additional use cases for those customers. So, we're very pleased with the tangible progress that we've been able to make in this area of our strategy.
Saliq Jamil Khan - Imperial Capital LLC:
Great. Thank you, both.
Operator:
Thank you. And the next question comes from Brian Drab with William Blair.
Brian P. Drab - William Blair & Co. LLC:
Hi. Good morning. Congrats on the great year and quarter.
Anders Gustafsson - Zebra Technologies Corp.:
Thank you.
Brian P. Drab - William Blair & Co. LLC:
Just a couple questions. So, I'm wondering if you could talk a little bit more first on what's happening in China. Is that still primarily a channel issue? And just a little more depth in terms of what corrective actions you're taking to drive growth there?
Anders Gustafsson - Zebra Technologies Corp.:
Yes. So globally, we had a very strong quarter with crossing the $1 billion mark first time in our history. Specific to Asia-Pacific, I'd say, Asia-Pac had a very strong performance outside of China. So, most of our sub regions within Asia-Pac had very good growth, led by Australia, which had an outstanding performance. You should remember though, China is less than half of our Asia-Pac sales and Asia-Pac is about 15% of our total. So, China was still down year-over-year but we are gaining good momentum and we are seeing good proof points that our – the improvement plans we put in are having effect and we are fully expecting to see growth resume later this year in China. We've seen great progress on our go-to-market improvement plan as well as the new tailored product offerings that we've introduced. So, we introduced several value tier products designed to be able to compete better in China and other emerging markets. And longer term, we certainly expect Asia-Pacific including China to be a strong profitable growth driver for us.
Brian P. Drab - William Blair & Co. LLC:
Great thank you. And then I was wondering if you could give us your perspective on the competitive landscape if there are any. How do you perceive what appears to be a rather aggressive new product introduction year for Honeywell and Android and are you seeing them more bidding for big projects or has that competitive landscape kind of changed or is it changing?
Anders Gustafsson - Zebra Technologies Corp.:
I'd say first that we are operating in some very attractive growth markets with strong secular trends supporting that growth and we are continuing to drive profitable share gains like we have for quite a few years now and are starting to feel like we have a bit of track record in being able to do that. I do believe that we have some strong competitive advantages that's making our position very defensible. We have the broadest portfolio of products and as I said there's the virtual cycle between that and our partners, that the broader our portfolio is, the more partners we can attract. And the more partners we have the more revenue we get, which enables us to reinvest in products and expand the portfolio and recruit more partners. So that's I think, a moat that's very difficult for competitors to replicate. It certainly will take a lot of time and money. And if you have one or two products, it will be difficult to compete against the full portfolio that we have. But we also introduced a lot of new innovation into our portfolio and got a lot of momentum and strong market share positions now which are all helping us I think. And I'd say, we have a – one of the differentiators is our team. We clearly have the best team in the industry and we've been executing very well on a number of complex tasks. I'll say we're quite pleased with how we completed the complex integration of the Enterprise business, while also growing market share at the same time. So – and I think also EAI is something that resonates with our customers and provides some thought leadership. And all that being said, we've always competed in competitive environments. We used to have to compete for our daily bread and I don't expect it to be anything different going forward.
Brian P. Drab - William Blair & Co. LLC:
Got it. Thanks, Anders.
Operator:
Thank you. And the next question comes from Paul Coster with JPMorgan.
Paul Coster - JPMorgan:
Yeah. Thanks for taking the question. It looks like the second half of this year will be down to the target leverage ratio at which point as we look into 2019, approximately $0.5 billion of free cash flow comes available. Can you talk a little bit about what the capital allocation strategy is likely to be? Are we going to see a return to old school Zebra, where you do lots of share buybacks?
Olivier Leonetti - Zebra Technologies Corp.:
So, your calculations are correct and as we reach the end of this year, we'll look at, again, what we do with this cash. We believe that below a leverage ratio of 2 times, accumulation of cash in the balance sheet would not be appropriate return for our shareholders. So, we look at all options when we come to this. One of them could be share buyback, but that could be one.
Paul Coster - JPMorgan:
Okay. Got it. And then, Anders, can you talk a little bit about the product cadence and investment strategy in R&D? It sounds like proportionately more is going into software development. But I'm just wondering is there any chance that you'll start to explore some adjacencies with new product categories in 2018, 2019?
Anders Gustafsson - Zebra Technologies Corp.:
Yeah. We are – as a technology company, we are dependent on having a fresh and vibrant portfolio to – that can deliver true value to our customers. So, we certainly want to continue to drive innovation across the portfolio. And I think we've done a nice job of that over the last couple of years. The – we have talked about some of the adjacencies. I would highlight things like support – sorry, services and supplies as two key ones. We think there is great opportunities for us to expand there. We can leverage the strength we have in our core business to build a stronger presence there. And those markets are quite fragmented, so we feel that's a good position for us – or good markets for us to enter or expand in I should say, we're already in them.
Joachim Heel - Zebra Technologies Corp.:
But perhaps one other thought, as you think about adjacencies, don't just think about product terms, like software or services or hardware, but also think about solutions, the solutions that we've been talking about like SmartLens and SmartPack are a combination of hardware, software and services, and we're definitely investing in building those kinds of capabilities on top of the data platform, Savanna that we introduced. We think those will drive positive business cases for our customers in across our verticals and will enable us to grow the breadth of the portfolio that we really have.
Paul Coster - JPMorgan:
Okay. Makes sense. Thank you very much.
Operator:
Thank you. And the next question comes from Richard Eastman with Baird.
Richard Eastman - Robert W. Baird & Co., Inc.:
Yes. Good morning. Just, Anders, could you maybe speak to, as we've kind of pivoted towards growth with the debt reduction here and our leverage ratio coming down, we kind of pivot towards growth. Should we expect that maybe this software and services category to start to reflect some of these initiatives on the R&D side, some of the solutions approach. But should we start to expect with this kind of growth focus that the software and solutions category, roughly $500 million of revs would start to accelerate as a reflection of those investments?
Anders Gustafsson - Zebra Technologies Corp.:
Yeah. So, first, I'd say when we – we've been making significant investment in software. But software is something that is permeating our entire portfolio. So, today, well over half of our engineers are software engineers, but many of our – we often monetize that software as part of a device. So, it's not always broken out as software, right?
Richard Eastman - Robert W. Baird & Co., Inc.:
Yeah.
Anders Gustafsson - Zebra Technologies Corp.:
But we do expect our services business to start showing more attractive growth as we move through 2018 here. And that's both going to be driven by say the traditional services business, but also from some of these new types of solutions. But you've got to remember just it's a modest base today. But we expect faster growth and the sales cycle is a bit longer but we certainly feel that we are well positioned to continue to drive growth for our software and services from these new attractive solutions.
Richard Eastman - Robert W. Baird & Co., Inc.:
Is some of that going to be dependent on being pulled through some of the service offerings being pulled through the channel?
Anders Gustafsson - Zebra Technologies Corp.:
Our – the sequencing of this is that new types of solutions and these tend also to be a bit more complicated. We, as the manufacturer or the OEM, generally have to prove it in the market, get some reference accounts. And once we have that, we can recruit partners to start selling that and ramping around that. I think we have good examples of that in some of our more complex solutions where we've started to bring in partners very purposefully. The Savanna accelerated program that we talked about last time is a great example of that. And we have, in Q2 we will start having our Channel Partner Summits around the world. And at that point, we will have a lot of discussions around how we can enable our partners to participate in that growth.
Richard Eastman - Robert W. Baird & Co., Inc.:
Okay. And then just a quick question for Olivier. When you speak to 2018 and your EBITDA expectation of 19% to 20%, can I ask you what currency assumption accretion goes into that 19% to 20%? Is it a point or?
Olivier Leonetti - Zebra Technologies Corp.:
So, we haven't been specific about this. Just a bit of color about FX, so, it's obviously a favorable trend now. But I would like to say that we have one-fourth of our business which is exposed to FX trends, it's the euro. And we have a hedging program which hedge our exposure 50% 12-month out and 80% as we enter into a particular quarter. So, we don't have the full impact of FX when the FX is for or against us. And going back at EBITDA, we have – it's obviously an important metric for us, EBITDA rate. As I alluded to earlier, we have various levers to achieve this rate. But ultimately our goal is to drive EBITDA and EPS dollars. And we feel optimistic about how we are positioned today as a company to achieve an attractive return there.
Richard Eastman - Robert W. Baird & Co., Inc.:
Okay. And maybe just the other thought I just had is with the ETR that you're kind of forecasting for the first quarter, I presume, that that's a pretty good estimate for the full year. Do you have a sense of – in your free cash flow guidance, do you have a sense of how much that lower ETR would contribute to your free cash flow? I mean, my math says maybe $40 million or $45 million might be in that $475 million estimate?
Olivier Leonetti - Zebra Technologies Corp.:
Right. Let me answer differently to your question. So the $475 million of free cash flow and our free cash flow conversion which we want to be at 100% of non-GAAP net income, that is contemplating the impact of the new tax rate for the company.
Richard Eastman - Robert W. Baird & Co., Inc.:
Okay. All right. That's helpful. I can derive it. Okay. Thank you.
Olivier Leonetti - Zebra Technologies Corp.:
Thank you.
Operator:
Thank you. And the next question comes from Keith Housum with Northcoast Research.
Keith Housum - Northcoast Research Partners LLC:
Good morning, gentlemen, and congratulations on a good quarter. If I can follow up on his question there, if I look at the FX tailwind you guys have now and the headwinds you had just three years ago and the impact it had on adjusted EBITDA, would you guys allow the adjusted EBITDA margins to go above your 18% to 20% range just purely because of the benefit from the FX tailwinds?
Olivier Leonetti - Zebra Technologies Corp.:
The answer is yes. We're not going to stop obviously at the range, and as I said, Keith, we have many levers to achieve these goals. But clearly FX is going to be a favorable trend for the company, not only on the top line but also profitability and we're driving our teams excluding impact of FX. That's why we were able to navigate through an unfavorable FX environment in the past and that's why we want to maximize the impact of FX going forward. We track our performance excluding this, Keith.
Anders Gustafsson - Zebra Technologies Corp.:
Yeah, I don't think you need to think of the 20% as some form of barrier that we will purposefully not try to break through. We would like to break through that and stay above that too for that matter.
Keith Housum - Northcoast Research Partners LLC:
Great. Thank you. And then if I could follow up on the questions before regarding China. Understanding some of the challenges you have there. Are the challenges in the different verticals that you guys have between the mobile computers, the printers, and data scanners or is it more centralized in one product category or another?
Anders Gustafsson - Zebra Technologies Corp.:
I'll start and I'll let Joe also respond to this one, but it included all the main product lines but I'll say printing has made more progress getting on it. We had year-over-year growth in printing in Q4. We saw a great uptick in acceptance of our new industrial printers, the tabletop printers that we launched in the second half of last year for – in China. They are going to all the big contract manufacturers, but the – we saw a good sequential revenue uptick for our mobile computers and scanners also. So, we feel that it is progressing very nicely and we have expanded our partners into – and expanded geographically into new areas in China. So, there's a number of things that we're doing to position us for better growth, but also making sure we have a portfolio of products that are suitable for China.
Keith Housum - Northcoast Research Partners LLC:
Great. And if I could squeeze one more in here. The benefit from tax reform, are you guys reinvesting that back into the business at all? Or is most of that going to fall just to the bottom line?
Olivier Leonetti - Zebra Technologies Corp.:
So, we are going to do both. First of all, we want to invest in the business, in R&D, in sales and also in our talent. But also, we want our shareholders to benefit from the reform. And let me give you a bit of pointers, our tax rate non-GAAP was 22%. The tax reform will allow us to go to a rate of about 18% and then the 18% to 16% is due to a tax restructuring plan we have in place. This plan is now going to allow us to fully optimize the tax structure of the company and the tax reform has been a really a vector of acceleration of the implementation of this plan. But the very attractive tax rate is due to two factors. James – yeah.
Keith Housum - Northcoast Research Partners LLC:
Great. Thank you.
Operator:
Thank you. And the last question today comes from James Faucette with Morgan Stanley.
James E. Faucette - Morgan Stanley & Co. LLC:
Thank you very much. You've answered most of my questions but I had a couple of follow ups. I guess my first is when you look at FX and the changes there, I appreciate you're hedging at least part of that. But is that having any impact on customer behavior? Is it helping them close projects and deals faster or upsize those, et cetera? And then my second question is you kind of highlighted some of the strengths of the different verticals that you're in and they all seem to be doing quite well. But I'm wondering if we should expect a meaningful change in the relative contributions of those verticals over the next several years? Are you seeing any one of them grow meaningfully faster or start to grow meaningfully faster with better prospects than another, et cetera? Thank you.
Olivier Leonetti - Zebra Technologies Corp.:
So first, I think you asked if tax reform is a driver for demand.
Anders Gustafsson - Zebra Technologies Corp.:
FX.
Michael A. Steele - Zebra Technologies Corp.:
FX.
James E. Faucette - Morgan Stanley & Co. LLC:
No, sorry. FX.
Olivier Leonetti - Zebra Technologies Corp.:
FX, yeah. So, FX is really has effect for Europe where we sell in euros and the difference in – when the euro go up or down a percent say, we don't necessarily adjust pricing. So it does not have a big impact on demand. We try to make sure that we mask that as much as we can. Obviously, when we see a very substantial longer term change in FX, we will adjust our price list, like we did back in 2015, I think it was. So, but I wouldn't think of FX as a growth driver. It's probably more an improvement of our margins, if anything. And the second part of your question was I think about the relative growth of the various verticals that we have. I'm not sure I want to be overly specific about how – what growth rate we expect from each vertical by year but we do see great growth potential for each of our vertical markets. There are strong secular trends that support growth in all of them. Go back to retail and ecommerce the whole shift towards e-commerce and omni-channel is a big transformation for the retail industry and to execute on that you need to deploy more technology. Either in the hands of your sales associates or in more smarter infrastructures like a SmartLens product. Healthcare, with the debate in the U.S. around how to get healthcare costs to be lower. What can be better than improving the quality of care because there was also talk about pay for outcomes? But also, we do drive a lot of efficiencies there and it's a market that we talked about from our healthcare study here, that's substantially underpenetrated we believe and should see much greater adoption of technology, particularly in the hands of caregivers. And transportation logistics, again ecommerce is a big driver for them. The volume of packages is increasing exponentially. The number of deliveries they're having to do is increasing very substantially. So, how can we help them drive more efficiencies, improve their service level agreements and so forth? I think that's a strong driver for us. And in manufacturing, there's a strong push across manufacturing to improve the value of tiers or across their processes and we see good opportunities for us to participate there. And also, as Joe mentioned earlier, this is the vertical that it has progressed the least, when it comes to Android conversion.
Joachim Heel - Zebra Technologies Corp.:
Yeah. Yeah. I was going to emphasize that. I think we have a lot of potential ahead of us in sectors where warehousing is prevalent. So, transportation, logistics and manufacturing are ones where there's an Android-driven growth that we do expect. And one other addition on your – it's more of a secondary effect on your FX question. We obviously sell in a number of countries in U.S. dollars, that don't have the U.S. dollar as their currency. The weakness of the U.S. dollar has helped us in some of those countries, Mexico would be a good example, right, where that does help us.
James E. Faucette - Morgan Stanley & Co. LLC:
Great. Thank you.
Operator:
Thank you. And as that was the last question. The conference has now concluded and this concludes our question-and-answer session. I would now like to turn the call back over to Mr. Gustafsson for any closing remarks.
Anders Gustafsson - Zebra Technologies Corp.:
So in 2017, we extended our lead in the markets we serve and exceeded our financial targets. So, we are very encouraged about our momentum into 2018 and are well-positioned for success. I appreciate all the hard work and dedication of our employees and the support of our partners and customers. And with that, have a great day, everyone.
Operator:
Thank you. The conference has now concluded. Thank you for attending today's presentation. You may now disconnect.
Executives:
Michael Steele - VP, IR Anders Gustafsson - CEO Olivier Leonetti - CFO Joachim Heel - SVP, Global Sales
Analysts:
Jim Ricchiuti - Needham & Company Jason Rodgers - Great Lakes Review Brian Drab - William Blair Meta Marshall - Morgan Stanley Paul Coster - JPMorgan Keith Housum - Northcoast Research Matthew Cabral - Goldman Sachs Andrew Spinola - Wells Fargo & Company Jeremie Capron - ROBO Global Richard Eastman - Robert W. Baird
Operator:
Good day, and welcome to the Third Quarter 2017 Zebra Technologies Earnings Release Conference Call. All participants will be in listen-only mode. [Operator Instructions] After today's presentation, there will be an opportunity to ask questions. Please note this event is being recorded. I would now like to turn the conference over to Mike Steele, Vice President, Investor Relations. Please go ahead.
Michael Steele:
Good morning and thank you for joining us. Before we begin, I need to inform you that certain statements made on this call include forward-looking statements, which are subject to the Safe Harbor provisions of the Private Securities Litigation Reform Act of 1995. These statements reflect the company's current expectations concerning future events and are subject to a number of factors and uncertainties that could cause actual results to differ materially. A detailed discussion of these factors and uncertainties is contained in the company's filings with the Securities and Exchange Commission. During this call, we will make reference to non-GAAP financial measures as we describe business performance. You can find reconciliations of our GAAP to non-GAAP results in today's earnings press release and at the end of the slide presentation. Today's conference call and slide presentation will include prepared remarks from Anders Gustafsson, our Chief Executive Officer, and Olivier Leonetti, our Chief Financial Officer. Anders will begin by discussing our third quarter highlights and key drivers of the results. Olivier will then provide more detail on the financials and discuss our fourth quarter outlook. Anders will conclude with discussion of recent progress made on Zebra's strategic priorities and an update on our positioning in the retail and e-commerce sector. Following the prepared remarks, Joe Heel, our Senior Vice President of Global Sales, will join us as we take your questions. As a reminder, our reported financial results include the divested wireless LAN business through October 2016. Through this presentation, our references to sales growth are year-over-year on a constant currency basis and exclude wireless LAN's sales from 2016 results. This presentation is being simulcast on our website at investors.zebra.com, and will be archived there for at least one year. Now I will turn the call over to Anders.
Anders Gustafsson:
Thank you, Mike. Good morning everyone, and thank you for joining us. As you see on slide five, our team delivered solid third quarter results, including adjusted net sales of $936 million with organic growth of nearly 6%, an adjusted EBITDA margin of 19.2%, which was a 110 basis point year-on-year improvement, and non-GAAP EPS of $1.87, a 31% increase from last year. Each of these metrics exceeded our guidance range. In the quarter, we continued to extend our market leadership and delivered innovative solutions to our customers that provide them increased visibility into their operations. We achieved growth across all regions led by EMEA and Latin America. We also saw strength across all product lines with data capture, mobile computing and printing, each growing above the company average. The broad-based strength in the quarter reflected growth in the channel. In addition, we continued to build our pipeline of larger opportunities, resulting in a strong backlog position as we entered the fourth quarter. We accomplished this while exiting all remaining transition service agreements related to the Enterprise acquisition as well as executing on our debt restructuring plan. With that, I will now turn the call over to Olivier to review our financial results in greater detail and to discuss our fourth quarter outlook.
Olivier Leonetti:
Thank you, Anders. Let us begin with a walk through the P&L. As you can see on slide seven, sales grew 5.9% in the third quarter, driven by solid results in each of our reporting segments and growth across all four regions. Enterprise segment sales increased 5.5%. Investments to refresh our data capture portfolio, including the expansion of our tiered offerings, are translating into solid growth. Mobile computing continues its momentum with our industry-leading Android-powered portfolio. Pre-transaction Zebra segment sales increased 6.6% with growth in printing and supplies. Sales of services were slightly higher with strength in our visibility services applications, location solutions, and Zebra retail solutions. Turning to our regions, sales growth in North America was 5%, driven by strength in mobile computing and printing products. EMEA sales increased 8%. We saw broad-based traction across mobile computing, data capture, and printing products. Sales in Asia-Pacific were up 2%. As a reminder, prior-year sales were negatively impacted by $7 million of price concessions related to duties previously imposed on printers imported into China. We grew sales in the quarter throughout most of the region with particular strength in Australia. China was the exception where, as we discussed last quarter, we are experiencing softness in our printing and data capture businesses. We consider China a long term growth driver of our business and our team is making good progress on a go-to-market improvement plan and tailored product offering. Latin America sales increased 9%. We saw exceptionally strong sales in mobile computing and data capture products in the quarter. Consolidated adjusted gross margin increased 10 basis point from the prior-year period. This was mainly due to the previously mentioned price concession to distributors of printer products imported into China last year and favorable changes in business mix. These factors were partially offset by temporarily higher supply chain costs due to the regional consolidation of distribution centers as well as higher support services cost associated with the in-sourcing of North American repair operations. Adjusted operating expenses declined $3 million from the prior-year period, a 130 basis point improvement as a percentage of sales. The reduction reflects lower healthcare, legal and professional fees, partially offset by higher incentive compensation expense due to improved business performance. Third quarter 2017 adjusted EBITDA margin was 19.2%, a 110 basis point increase from the prior-year period. This was driven by higher gross profit and lower operating expenses. Non-GAAP earnings per diluted share increased to $1.87 in the third quarter, an increase of 31% from the prior-year period. Lower interest costs also contributed to the sharp increase in non-GAAP EPS. Integration expenses were $4 million in Q3, down from $28 million in the prior-year period. As Anders mentioned, we exited all remaining transition service agreements with Motorola Solutions in late July. Turning to slide eight, as a reminder, in July, we announced a comprehensive debt restructuring plan, which will reduce our average interest rate by approximately 2 percentage points and drive more than $45 million of annual interest savings. In August, we redeemed $750 million of our 7.25% senior notes. We plan to redeem the remaining $300 million of the senior notes on December 4th through lower cost financing arrangements, including an accounts receivable securitization facility. Turning now to the balance sheet and cash flow highlights on slide nine, as of the end of the third quarter, we had $2.5 billion of debt on the balance sheet. We have paid down $187 million of debt principal year-to-date on a net basis, essentially in line with our expectations. In Q3, we were a net borrower of $53 million due to one-time debt restructuring cost and temporary high working capital needs. Free cash flow was $174 million year-to-date, which was $29 million less than the prior-year period. This decrease was primarily due to a significant and temporary inventory build through the end of the third quarter. This mainly related to a backlog build in anticipation of a strong Q4, much of which shipped in October. Slide 10 shows our path to financial deleveraging. Our top priority for cash flow and excess cash balances is to pay down debt. Our net debt to adjusted EBITDA ratio was 3.6 times as of the end of the third quarter, which is down from more than 5 times as of the close of the Enterprise acquisition in late 2014. Our profitable growth and strong free cash flow profile continue to provide us confidence in achieving a debt leverage ratio of less than 3 times by mid-2018. Let's turn to our outlook on slide 11. For the fourth quarter of 2017, we expect the growth in adjusted net sales to be between 3% and 6%. We expect organic net sales growth between 2% and 5%. This growth expectation excludes a 2 percentage point positive impact from foreign currency translation and approximately 1 percentage point adverse impact from wireless LAN. Fourth quarter 2017 adjusted EBITDA margin is expected to be in the range of 19% to 20%, an increase from the prior-year period. This rate assumes flat to slightly lower gross margin due to an anticipated higher mix of large orders. Additionally, we expect adjusted operating expenses to be favorable to the prior-year period as a percentage of sales. Non-GAAP diluted EPS is expected to be in the range of $2 and $2.20. For the full year 2017, we continue to expect to pay down at least $300 million of debt, which is supported by higher EBITDA, lower integration expenses, lower capital expenditures as well as reduced cash on hand. Following a significant inventory increase through the third quarter, the trend is reversing and working capital is expected to be a significant source of cash in the fourth quarter. You can see other full year 2017 modeling assumptions on slide 11 with modest adjustment to interest and stock-based compensation expenses. With that, I will turn the call back to Anders to discuss progress on our strategic priorities.
Anders Gustafsson:
Thank you, Olivier. Overall, we are pleased with the progress made in the third quarter and our outlook for the fourth quarter. As you see on slide 13, we are focused on several areas to build upon our industry leadership and drive shareholder value. First, we are extending our leadership in enterprise visibility solutions through our scale, innovation and relationships with customers and partners. Second, we are advancing our vision of enterprise asset intelligence or EAI by leveraging Zebra's deep knowledge of workflows and capitalizing on key technology trends and our cloud platform. I will update you on our progress in a moment. Third, we have achieved the final milestones of the Enterprise integration, thanks to the dedication and focus by the entire Zebra team. With that accomplished, we are laser-focused on further extending our lead in the markets we serve. Our fourth area of focus is to further enhance Zebra's financial strength by increasing profitability, improving cash flow and optimizing our capital structure. We are driving profitable sales growth and our cash flow profile will continue to improve as integration and debt restructuring costs subside. Lower run rate interest costs combined with a flexible capital structure should enable us to achieve a target debt leverage ratio of less than 3 times by mid-2018. Now turning to slide 14, Zebra is capitalizing on key trends in mobility, cloud computing, and the proliferation of smart devices. Our devices and smart infrastructures sends information about assets, products and processes. This information, including status and location, is then analyzed to provide actionable insights to front-line employees in real-time to reduce friction in workflows, improved productivity and enable unprecedented insight into business operations. This EAI framework provides a digital view of the entire enterprise. Our strategy not only focuses on sensors and analytics, but also on actions and outcomes that can be optimized by knowing and analyzing what's happening in the physical world on a real-time basis. Zebra brings this vision to our customers through our broad, innovative portfolio of solutions, including enterprise grade mobile computing, data capture offerings, intelligent infrastructures, and specialty printers as well as softer analytics and visibility services. Savanna, our enterprise asset intelligence platform, is a critical component of our overall offering. It interconnects data from sensors, devices and smart infrastructures with workflow applications. Savanna powers the provisioning, analytics and visualization behind our cloud-based, data-driven solutions. These include our visibility services applications and new solutions such as SmartPack Trailer among others. As a reminder, SmartPack Trailer is our software analytics solution, which has been installed on thousands of dock doors, empowering operations managers to maximize cargo capacity utilization. We are now empowering an ecosystem of partners to leverage the Savanna platform by developing secure data-driven applications that integrate into other platforms and traditional ERP systems. In Q3, we selected the first five independent software developers to have access to our Savanna platform to bring additional applications to market. This initiative makes EAI more broadly accessible in the marketplace and uniquely positions us as the partner of choice in providing real-time data solutions for enterprise customers. Slide 15 highlights how we serve our key vertical markets. Increased consumer demands in the marketplace are driving opportunities for growth at Zebra. Retail shoppers want more convenience and flexibility in how they purchase goods, including expedited delivery. Hospital patients demand a higher quality of care at a lower cost, and manufacturers are increasing efficiencies across their value chain. We are uniquely positioned to help our enterprise customers address these challenges because we are experts in the operational workflows in each vertical market we serve. Now turning to slide 16, I would like to provide an update on the retail sector. Retail and e-commerce is currently the largest vertical market we serve and where we've had strong sales growth over the past year. For many years, we have played a leading role in helping retailers enhance their visibility and efficiency through a broad range of solutions. We recently commissioned a study with the IHL Group, a leading retail IT consultancy, to perform a deep dive into the transformational trends of the retail sector and the anticipated impact on Zebra for the five-year period 2016 through 2021. The scope of this study was comprehensive with discussions and input from more than 1,000 public and privately held retailers in North America and Europe. The key findings support important themes driving Zebra's growth. First, the retail sector has been evolving from a brick and mortar-only model to a more dynamic multi-channel model. As it transforms, the sector continues to grow both sales volume and net store count with expansion in most sub-sectors. The e-commerce channel is growing the most quickly. And second, the growing shift to more e-commerce and Omni channel benefits Zebra, our customers and our market leaders who are investing in their business. The Zebra value proposition allows retailers and e-tailers to navigate this transformation successfully. Our core business sales are expected to grow as we provide relevant technologies to the industry. Newer solutions outside of our core provide further upside. Additionally, e-commerce channel sales provide a net incremental benefit to Zebra due to the increased real-time tracking intensity necessary to execute those workflows successfully. You'll see on slide 17 that trends in most retail sub-sectors are expected to continue to have a net positive impact to Zebra's core business sales. These include the three sub-sectors, where we have the largest presence and which account for approximately two-thirds of our retail vertical sales; mass merchants, grocery and e-tailers. Only three of the nine sub-sectors we serve have declining trends in our business and these receive the most coverage in the media because it is where large-scale store closings have been taking place. For instance, five retailers in these three sub-sectors represents nearly 30% of all retail store closings during the past year. Key drivers of success for the majority of retailers include growth in multi-channel retailing, including direct e-commerce delivery, and click-and-collect at a store, in-store investments in various technologies, including tools for efficiency, inventory accuracy, and mobile computers to empower a more connected store associate, and investment increased fulfillment capabilities, which can enable same-day delivery. Technology has become the basis of competition in retail and is an enabler of key transformational initiatives from e-commerce to in-store experiences to multi-channel fulfillment. Adoption of the most effective technologies is what separates the winners from the losers in global retail, and our success demonstrates that we are providing the right technologies needed to optimize operations and delight shoppers. Overall, shoppers are raising the bar for in-store experience, fulfillment options and speed of delivery. The study demonstrates that Zebra is doing the right things to serve retailers who strive to meet that raised bar. The trend we see for retailers as they strive to meet the growing needs of their customers is not unique. We are seeing the same demands in other sectors, including transportation and logistics and healthcare. We will continue to provide solutions to help all these -- all of these customers succeed in a fast-changing environment. In closing, I want to thank the Zebra team for executing well and delivering another successful quarter. We are on track to deliver a solid Q4 and a strong finish to the year. With that, I'll hand the call back to Mike.
Michael Steele:
Thanks, Anders. We'll now open the call to Q&A. We ask that you limit yourself to one question and one follow-up so that we can get to as many of you as possible.
Operator:
We will now begin the question-and-answer session. [Operator Instructions] The first question comes from Jim Ricchiuti with Needham & Company. Please go ahead.
Jim Ricchiuti:
Hi, thank you. Good morning. You may have given some of this information, but I was wondering if you could provide some additional color on the major verticals in the quarter. And my follow-up question is, it sounds like you're anticipating or have made some large shipments in Q4 presumably that's in the retail vertical, and I wonder if you could perhaps elaborate on that and what's driving that. Thank you.
Anders Gustafsson:
Yeah. Thank you. Firstly on the verticals, we had -- we had a lot of strong secular growth drivers across all our verticals and we believe we have a very competitive set of products and solutions that are helping to fuel growth across all of them. If I give you some more color on the specific verticals, I'll start with retail. Retail has been a strong vertical for Zebra for several years for a long time. We had solid growth over the past year and the recent study we talked about on -- at the script, I think, validates the growth opportunity that we believe is there for us. The retail vertical is going through a substantial transformation, but it is growing and we started trying to take -- to capitalize on this shift from brick and mortar to e-commerce and Omni channel. Brick and mortar and e-tailers are all embracing our type of technology to be able to execute on their growth strategies. So we are much more essential to their -- executing on their strategies today than we were historically. And we have a number of new attractive product launches and also aided by the overall Android transition in the market, we are seeing good traction. We have some newer solutions like RFID SmartLens, a personal shopper, and the MP7000 bioptic scanners that are very -- have very strong value propositions for Omni channel retailers and helps to drive more towards a frictionless checkout. And we do see some substantial refreshes, but as you know, in retail, that tends to also be a little more lumpy. I can go through a couple of the other ones. Also you asked, I think for all the verticals. So in healthcare, that's our fastest growing vertical. The key driver for growth in healthcare has been the adoption of electronic medical records. Our value proposition historically in our spaces have been primarily focused around efficiency, but in healthcare, we can augment that with also improving the quality of care and the safety of care for patients. So it makes it that much more compelling, I think. We launched some new healthcare specific products earlier this year, the TC51 and DS8100 scanner, and we're seeing good momentum building from those product introductions. We also, I think last quarter, introduced a new collaboration we have with GE Healthcare for flexible and affordable asset tracking in hospitals, which we see is ramping nicely for us. And maybe lastly here, healthcare has been a predominantly US vertical historically, but it's now starting to show more signs of growing outside of the US, also becoming more of a global market. And lastly, I'll do the transportation logistics also. We're seeing solid growth in T&L, certainly benefiting from strong secular trends around e-commerce and much more parcel delivery to people's homes. We launched some new attractive products at the end of last year, beginning of this year, the TC75x and the TC56 and both are having a meaningful impact and helping to drive the Android transition in T&L. We have new solutions in T&L also like SmartPack and trailer location compliance, which demonstrates our industry leadership and provides some upside to the business also.
Jim Ricchiuti:
Thanks. And just on that Q4, the strength you're seeing, you alluded to some large shipments. Is that in retail and if there is any color on that?
Anders Gustafsson:
I think that was more broad based than that. So we started the quarter with good backlog position and we wanted to be able to satisfy that demand early. So we built up some extra inventory to be able to do that, but it was not just retail. Certainly some retail customers in that also, but that was more broad-based.
Jim Ricchiuti:
Thank you.
Operator:
The next question comes from Jason Rodgers of Great Lakes Review. Please go ahead.
Jason Rodgers:
Yes, good morning. I wanted to ask about the strength in legacy Zebra in the quarter that was very strong organic growth. Wonder if you could provide more detail on what drove that and how sustainable you think that is in the coming quarters.
Anders Gustafsson:
Yeah, we had very good performance. Our printing and supplies business was up mid-single digits. We have a strong product portfolio today and we have more new products coming. I think the printer products have probably been the biggest beneficiary of us going kind of to the one Zebra of trying to cross-sell all the different products into existing customers. We have some, I think, unique differentiators in our products; one is our Link-OS differentiator, which enables us to have a software environment, which makes the printers a smart network citizen. We can now run applications on the printers and it can communicate a lot more things about itself of what's going on. Another differentiator for us is the Network Connect application we have. This is -- enables us to have a direct interconnect into Rockwell Automation's ecosystem. We're developing now good relationships with all of their distributors to be able to be the partner of choice for them. We've launched some new attractive printers in -- at the end of Q2, beginning of Q3, both the new ZT600 and the ZT500. Those are new tabletop printers or top of the line printers for us and they have been very well received in the markets. And our supplies business continues to do well also. It's -- we still consider that an under-penetrated market for us with lots more upside.
Jason Rodgers:
And then if I could ask a question on China, if you could just expand on what you said earlier about taking steps to improve results there and what should we be expecting for the fourth quarter in China?
Anders Gustafsson:
Yeah. So first, overall, we had very strong performance in Asia outside of China, led by Australia, Japan and India. We had strong performance of -- in printing in Asia also, but it was certainly helped by a lower -- an easier comp as we had a duty impact in 3Q of '16. China was down this quarter, but it was -- is mitigating, the trend is improving. We did see some softness in data capture and printing. But remember, China is less than half of our Asia-Pac sales, but we do feel good about the progress we're making on our comprehensive go-to-market improvement plan and we're coming out with some products that are specifically tailored for the Chinese market. So we believe we are on an improving trend and we do continue to expect that China will be a long-term growth driver for us.
Jason Rodgers:
Thank you.
Operator:
The next question comes from Brian Drab of William Blair. Please go ahead.
Brian Drab:
Hey, good morning. Good morning, Anders. Thanks for taking my question.
Anders Gustafsson:
Good morning.
Brian Drab:
I kind of sense on the call here that I think some people including me are trying to figure out what the longer-term growth rate should be. As you look back at 2016 and organic revenue growth was about flat, and then this year, we've had a series of three great quarters in a row. And then thinking about in the context of that study that you cited, those trends that you cited in the study, I think, we talked about throughout '15 and '16 as positive for you. So could you maybe just try to put a finer point on what in 2017 has changed in your favor? I know you are talking about a lot of new products, but or -- are those trends that you cited in the study actually accelerating? Was 2017 an inflection year in your view?
Olivier Leonetti:
So Brian, I'm going to take this question. So first of all, about the long-term growth of the company, as we have indicated before and we are still behind this claim, we believe that we can grow the company over cycle at the rate of 4% to 5%. This is a growth that we have been achieving over the last few years. Certainly, we're going to beat that number this year. And that's due to a few reasons. First, strong market trends and also our ability to compete in this market due to our set of product and solutions, which is allowing us to compete better and better every quarter. Regarding 2018, which is a question you alluded to, we're not going to provide a guide today, but we feel optimistic about next year. We believe we're going to be able to deliver a solid growth. The levers of growth are going to be a bit different. I am not going to go into the details of those today, but we believe we have various avenues to grow the company either in our core market or in our close adjacent markets. And last, regarding 2017, a few things explained the strong performance of the company this year. First, a strong end market, and two, an increased ability of the company to compete as the integration of Motorola Enterprise is now behind us. We believe we have the best set of products and solutions we have had as a company and that is translating into either top line or also bottom line improvements.
Anders Gustafsson:
I'll add a couple of words to it also. I think you asked kind of what -- if retail generally is looking to grow at 3% in their revenues, or retail revenues growing 3%, how can we expect to grow 4% to 5%. And our sense is that technology is much more of an essential enabler for retailers to grow today. They are having to invest much more disproportionately in technology to enable them to execute on their growth strategies like Omni channel and e-commerce. And we are also then benefited -- benefiting disproportionately by that as we have such a broad and relevant portfolio of product and solutions to help them do this. An example would just be how, you look at the device count per store and how that's going up as retailers wants their store associates to be much more connected and be able to engage much more constructively and timely with their customers. So -- and you combine that with our expectation that we will continue to grow some share, I think we feel comfortable that this should help us drive a 4% to 5% revenue growth overall across all industries and through cycles.
Brian Drab:
Okay, that's all really helpful. Thanks both of you. And maybe one more question for Olivier just on the margins. You've essentially reached the margin target that you set a couple of years ago, and I'm wondering, two things. Can this be a company that consistently generates above 20% EBITDA margin down the road? And secondly, what impact is FX having on margins now? I'm not sure if you mentioned, what the impact was in the third quarter. I know over the last few years, it's been a headwind. Is that now transitioning to a tailwind? Thanks.
Olivier Leonetti:
So let me answer to your first question. So we are not updating our long-term EBITDA margin target of 18% to 20%. Having said that, we believe we have the ability to improve the operating leverage in the company through either a gross margin rate lever, we have a strong set of products and solutions, which would help us to increase margin, gross margin rate, and also we believe we have also we believe we have also an OpEx lever. As the integration is now behind us, we have the ability to enhance productivity across the company. So no commitment to be over the range, but the vectors are positive. Regarding FX, it's obviously a positive trend. If you look at my prepared remarks, FX is driving a 2 percentage point growth -- goodness in the quarter. Now we are hedging. As you know, about 80% of the currency exposure is hedged as we enter into a quarter. So you don't have the full benefit of that to the bottom line, but some of it, but the margin strength in the quarter was mainly due to operational efficiencies and quality of our pricing, Brian.
Brian Drab:
Okay. Thanks very much, Olivier and Anders. Thank you.
Operator:
The next question comes from James Faucette of Morgan Stanley. Please go ahead.
Meta Marshall:
Hi, this is Meta Marshall for James. Just to dig in a little bit deeper on the gross margins, maybe the gross margin -- or implied kind of gross margin guide in Q4 was just a little bit weaker than expected. And so is that still a carryover of China effects or how should we think about -- and I know you guys have mentioned kind of levers to improve those in 2018, but just how should we think about kind of gross margins being maybe a little bit less than expected in Q4? Thanks.
Olivier Leonetti:
So we are looking at the margin -- gross margin in term of dollars. So if you look at the margin dollar in Q4, it's increasing relative to last year. If you look at the rate, it's indeed lower than what we have had. It's actually due to a larger mix of bids which will impact the margin rate, but we are pleased with the margin profile of the company, and I wouldn't read too much into rate in a particular quarter.
Meta Marshall:
Got it. And then just to follow up on the hedging point, is there -- now that the dollar is weakening a little bit, is there any plan to kind of change your hedging strategy going forward, or I know those were put into place when the leverage was much higher. Is there any kind of change to strategy going forward? Thanks.
Olivier Leonetti:
The net answer is no. We have a very boilerplate hedging plan. We believe that the best lever to improve the growth and profitability of the company is actually to maximize the way we compete rather than having complicated hedge programs. So no change being contemplated in term of FX programs.
Meta Marshall:
Okay. Great. Thanks. I'll pass it on.
Operator:
The next question comes from Paul Coster of JPMorgan. Please go ahead.
Paul Coster:
Yes. Thanks for taking my questions. So the first one, Anders, is can you talk us through Savanna a little bit and what the business model attached to it is? Because it doesn't look to me like it's really going to be driving software revenue services, but maybe I've got something wrong there. Is it all about the tied hardware?
Anders Gustafsson:
It's a bit of both. I guess, first, we have had a large number of products at the edge of the network and these are products that are obviously connecting the physical world to the digital world and generating large amounts of data. And we have been using a lot of that data in some of our applications like OVS, LS, MotionWorks and so forth and we're now making this data available to other partners as well, but leveraging this, the Savanna platform for doing this. So it's a way for us to combine our deep understanding of the vertical workflows and with insights that we get from all the data at the edge to provide more actionable insights and enable for more frictionless workflows.
Joachim Heel :
Perhaps -- this is Joe Heel. I'll add a comment. In terms of the business models that you could envision, on the one hand, we expect a large number of partners to use this platform. We've just, as we said in the remarks, introduced the first five partners and we expect to more broadly make this platform available to all of our partners in the spring. And that will -- those data services that will be available to those partners can drive a revenue stream for us in the future. The other one is that it's a platform on which applications can reside, right, and entering into the space of those applications could also be a business model.
Paul Coster:
But it's an open standard right? So from a hardware perspective, anyone's product will fit into this platform?
Anders Gustafsson:
Yeah. We can connect -- we make it easier to connect any and all type of sensors into Savanna at the -- on the south bound interface, but also into any and all type of applications on the north side. So we want to make sure that Savanna can be a, we could say, a standard, de-facto standard in our space for when you want to connect data generating devices at the edge of the network to be able to drive real actionable insights into various applications.
Paul Coster:
Okay. My follow-up question is really unrelated to that, but it's about the Internet of Things inside industrial space. So it looks to me like something like a collision happening here between sensors that are embedded inside production lines and your more mobile sensors and readers. Can you talk to us about whether your intention is to move into sort of the in-line IoT space or not?
Anders Gustafsson:
I'll start a little bit higher level maybe and say we think of ourselves as an IoT company that's developing solutions that leverages data to reduce friction in workflows for front-line employees. So that's kind of the essence that we're trying to do. So we see EAI for us as a very differentiated and defensible strategy. It is not -- we haven't found other people who are able to do what we can do here. We see it as something that can deliver real outcomes, revenue growth or greater efficiency, improved services. But the way we're doing it is by really connect -- helping to connect the physical world to the digital world, capturing that data at the edge. And it's very hard to get access to that data. Most companies that are talking about IoT, they tend to be analytics companies or companies from the data center, they don't really have access to the data at the edge. And then when you combine that with our deep understanding of the specific workflows in various verticals, we can combine that -- we can gain a lot of insight from that data from the edge that we have access to, to help improve workflows in those vertical markets and help the front-line employees in those markets to be able to perform their tasks more efficiently or better.
Joachim Heel :
One other addition perhaps is to reference two things you've heard earlier us talk about. I think we understand that there are large ecosystems of IoT sensors out there that can complement ours and it's been a long tradition of Zebra, excuse me, to partner with other firms, as we have done, for example, we mentioned this earlier, with Rockwell, right, that has access to a lot of the IoT sensors used in fixed manufacturing infrastructures, or if you take healthcare, for example, we mentioned GE that has access to those types of infrastructures there. And partnering with those firms, I think, complements very well the types of mobile capabilities that we can bring in. So I think it will be a mix.
Anders Gustafsson:
Yeah.
Paul Coster:
Okay. Thank you.
Operator:
The next question comes from Keith Housum of Northcoast Research. Please go ahead.
Keith Housum:
Great, thanks. Good afternoon or good morning gentlemen. As we look at the printer segment, it's actually performed very well for you guys this quarter, I think the best third quarter ever, and it's certainly better than what we expected. Was there specific drivers that helped drive some of that printer growth when you compare to last year? Was the introduction of some of the new industrial printers from last year, or any color you can give around the printer strength.
Anders Gustafsson:
I'll start and then Joe can provide some additional color here. I think there was no one thing that drove the strength of the printer business this quarter. I think we have a very strong portfolio of products. We continue to refresh it and we had the -- our new tabletop printers come out, which added to the revenues, but they are still new products, but we saw a resurgence generally in our high-end tabletop printing business based on those, that helped to catalyze that. And I think also the differentiators that we have around Link-OS and the Network Connect into Rockwell's ecosystem are things that we can do, as we have unique capabilities to enable those. And I think customers who are looking for using printers more intelligently in their networking applications see those as great value adders for us. So -- but otherwise, the performance for us was very broad-based across all four regions and supplies is another area that we think of as a good growth engine for us and one where we are underrepresented today.
Joachim Heel :
Yeah. Keith, if I could add, there are some, I think, perhaps also mundane drivers that we have paid a lot of attention to. On the one hand, I think economic growth in particular manufacturing resurgence in some regions has benefited us and we've seen some positive there, but also in terms of execution, we have paid a lot of attention over the course of the last year to things like pricing of printers. Especially we fine-tuned our pricing after we introduced the PartnerConnect program and we think we have a very good handle now on where we need to be to compete. We have spent a lot of money on training. For example, all of our people have been -- all of our sales people, I wanted to say, have been trained now on printing, and in particular, all of our sales engineers have gone through a certification program to ensure that printer knowledge is really broadly resident and deep in our sales teams. And we have made changes in our go-to-market in terms of our covered structures and the number of people that we're investing with specific printing capabilities. Those have all been areas of focus to drive growth in printing for us.
Keith Housum:
Got you. Thanks. And then changing gears, I guess, slightly here, as we look at the gross margin on services, you guys noted supply chain issues and then the in-sourcing of the servicing. What was the impact that had on gross margins for the quarter and how long can we expect that to, I guess, be a headwind for our servicing gross margins?
Olivier Leonetti:
So services margin is expected to increase over time. We believe we are -- this is actually one of the lever to increase the bottom line of the company. The phenomena we had in Q3 are exceptional in nature and short-term orientated. They are due to mainly the transition from an outsource model to an in-source model for North America, but as I said, Keith, this is a temporary trend and you should expect services margin to increase going forward.
Anders Gustafsson:
I think we had in-sourced about 30% of the repair volume in North America by the end of the third quarter. We expect it to be about 50% at the end of the year. And when you -- once you get into Q2, you'll have kind of a longer tail of smaller things that we will do till probably Q3 where we -- when we would expect to be done.
Keith Housum:
Great. Thank you.
Operator:
The next question comes from Matt Cabral of Goldman Sachs. Please go ahead.
Matthew Cabral:
Yeah. Thank you. I wanted to dig a little bit more into the working capital trends that you saw in the quarter. Olivier, I appreciate the additional detail around why inventory ticked up in the quarter, but this is the third quarter in a row where it's been a pretty meaningful use of cash. So I guess the bigger picture question is, just if something changed in how strategically you are looking at managing inventory. I guess, has there been a change in the underlying visibility to business? Just curious why it's been such a big use of cash year-to-date. And then just quickly, a second one. DSOs stepped up sequentially. Just wondering what drove that, and if linearity in the third quarter was anymore back half weighted than it typically is.
Olivier Leonetti:
Right. So let me start by reaffirming, this is not part of your question, but we are confirming that we'd pay at least 200 million of debt for the year, which is a key objective for the company, as you know, Matt. In term of use of cash, what is happening today for inventory is actually the consequence of a high-class problem. The business is strong, we had at the end of the third quarter a strong backlog of orders, and we wanted to bill for this in -- and be ready to ship at the start of Q4, which is what happened, as I indicated in my opening remarks. And we would expect then working capital to be much better in Q4 because, first of all, this inventory will be shipped, but also to your point, linearity including impact on the DSO would be enhanced. But I wouldn't read too much into what happened in the quarter from a working capital standpoint. We are targeting the company in aggregate over time to be top quartile in term of working capital performance and you see today some short-term impacts due to short-term business dynamics.
Matthew Cabral:
All right. That's all from me. Thank you.
Operator:
The next question comes from Andrew Spinola of Wells Fargo. Please go ahead.
Andrew Spinola:
Thanks. I wanted to ask, the organic growth trends at ScanSource in the relevant segment have been more flattish compared to your mid-single digit type growth. And I was just wondering if that says anything. I know it's just one data point, but if that says anything about potential share gains that you're having against the competition, or maybe if the percentage of your sales that are going direct now that you're selling as an integrated company has gone up.
Anders Gustafsson:
I -- we obviously got to be careful about how much we can comment on ScanSource business, but I think we can say that our revenues through the channel overall and with ScanSource performed very well in Q3. So we -- ScanSource has been a good partners for us for a long time and we continue to do a lot of business with them and our business with ScanSource in Q3 was up.
Andrew Spinola:
I guess, sort of where I was going with that question, Anders, was just trying to understand if -- as you sell as an integrated company, if your percentage of revenue that goes direct starts to go up. And I wonder if that has any impact on your long-term gross margin.
Joachim Heel :
So this is Joe Heel. Our percentage of direct revenue has been about 17% last year and we believe that it has not gone up. It is not our strategy for it to go up. Our strategy is to continuously increase the amount of business that we do through our partners. I think we can confirm the other hypothesis that at least in North American distribution, we believe that our share has increased. That's what the data -- the market data would indicate.
Anders Gustafsson:
Yeah. We don't do -- we don't take deals direct, say, if -- on a whim to improve margin or something. We try to be very loyal to our partners and have -- if the partners worked on a deal, we will support them at those prices and rather lose the deal than take it right because it tends to have a very negative impact on the relationships with the channel community.
Joachim Heel :
Exactly.
Andrew Spinola:
Got it. Thank you very much.
Operator:
The next question comes from Jeremie Capron of ROBO Global. Please go ahead.
Jeremie Capron:
Good morning. Thanks for taking my question. You've had strong sales momentum in the past year, pretty much across the entire portfolio, printers, supplies due to mobile computing, and you called out the level of innovation and agility of your portfolio of products and solutions with many new introductions in the past year. I wonder if you could talk about how you expect that to evolve over the next year or two in terms of the rate of refresh and new product introduction.
Anders Gustafsson:
Yeah. I -- we have to be maybe a little bit more circumspect because we don't -- we tend not to announce new products on our earnings call, but the philosophy behind it, I think, we can talk about, right? We see product innovation as a key part of kind of the life blood of Zebra. We are a tech company and we need to have a fresh and compelling set of solutions that offers new value to our customers. So we will always make sure that we have new compelling solutions that we can talk to our customers about. I think I said today, we feel our core portfolio is very, very strong. There are still some products in the core portfolio that will need to be refreshed here in the next -- within next month -- or next year, sorry, but there is also some more adjacent, more EAI like type solutions that we would like to bring to market and accelerate growth from also. So we certainly see innovation to continue to be a key part of our value proposition and how we differentiate ourselves in the market.
Jeremie Capron:
Thank you very much.
Operator:
The last question today will come from Richard Eastman of Robert W. Baird. Please go ahead.
Richard Eastman:
Yes. Good morning. Just a very quick question. On Zebra legacy, the gross profit margin there at 47.4 was maybe a little bit light of what we're thinking. And the question maybe is not why, but is there a channel sales issue there? Obviously more product through channel would bring the gross margin down. Could you just kind of explain that and what you see the -- for the run rate to be in the gross margin for the legacy Zebra business?
Olivier Leonetti:
So let me take this one, Rich. So we look -- if you look at the dollars, dollars have increased actually year-on-year even if you normalize for the China duty that I mentioned in my opening remarks. So really we are managing the line of business and the portfolio on a dollar basis. The rate that you're alluding to could be influenced in a particular quarter based upon mix within the product line or mix of orders between large orders and smaller orders. So that influenced the printer or legacy Zebra margin in the quarter. And in addition, you had also some of the effects we talked about in other answers around services cost being slightly higher because of transition from outsource to in-source, also distribution center consolidation. I would note also that the supply revenue and margin also was positive trend. So I wouldn't read too much into the margin in this particular quarter for legacy Zebra. We think we -- all the products should deliver enhanced margin dollars and margin rate over time.
Richard Eastman:
Well, most of your printer sales -- is the vast majority of your printer sales, do they go through the channel or they go direct?
Anders Gustafsson:
The vast majority of our printer sales go direct. We have less of these larger deals, but there are some very large customers where we deal with them overall direct. Sorry, sorry.
Joachim Heel :
So the vast majority of our printer sales goes through the channel.
Anders Gustafsson:
Yeah, sorry. My mistake.
Joachim Heel :
Yeah. Through the channel. Relatively little, less than our average goes direct in printer.
Anders Gustafsson:
Thank you.
Richard Eastman:
Okay. And is there anything -- again, just in that gross margin, I'm just trying to understand, is there anything from a channel program standpoint in the quarter that maybe played to that inventory build number or to the gross margin here?
Anders Gustafsson:
I would say no. There are no changes to the channel program that we've made recently that affect printing particularly or the printing gross margin. I think as Olivier said, it's simply a matter of the mix and some of the operational factors.
Joachim Heel :
Some air freight -- or freight were a little higher to get the inventory and that would be one thing that was maybe a little higher than normal.
Richard Eastman:
Okay, okay. And then just can I -- just one question on the inventory here and the cash flow impact that it had, the inventory build. Was that in any particular product line, for instance, on the MC side -- mobile computing side or scanner side or printer side? Just staging that inventory ahead of the strong fourth quarter, any particular area that made that somewhat of an anomaly?
Olivier Leonetti:
No, it's a broad-based strength in the portfolio of products. So not one line of business being impacted more than another.
Richard Eastman:
Okay. All right. Thank you very much.
Anders Gustafsson:
Thank you.
Operator:
This concludes our question-and-answer session. I would like to turn the conference back over to Mr. Steele for any closing remarks.
Michael Steele:
Thank you all for joining us. Have a great day.
Operator:
The conference has now concluded. Thank you for attending today's presentation. You may now disconnect.
Executives:
Michael A. Steele - Zebra Technologies Corp. Anders Gustafsson - Zebra Technologies Corp. Olivier Leonetti - Zebra Technologies Corp. Joachim Heel - Zebra Technologies Corp.
Analysts:
Paul Coster - JPMorgan Securities LLC Matthew Cabral - Goldman Sachs & Co. LLC Jason A. Rodgers - Great Lakes Review James Ricchiuti - Needham & Co. LLC Richard Eastman - Robert W. Baird & Co., Inc. Keith Housum - Northcoast Research Partners LLC James E. Faucette - Morgan Stanley & Co. LLC Jeffrey Ted Kessler - Imperial Capital LLC Jeremie Capron - ROBO Global
Operator:
Good day, and welcome to the Second Quarter 2017 Zebra Technologies Earnings Release Conference Call. All participants will be in listen-only mode. Please note, this event is being recorded. I would now like to turn the conference over to Mike Steele, Vice President, Investor Relations. Please go ahead.
Michael A. Steele - Zebra Technologies Corp.:
Good morning, and thank you for joining us. Today's conference call and slide presentation will include prepared remarks from Anders Gustafsson, our Chief Executive Officer; and Olivier Leonetti, our Chief Financial Officer. Anders will begin by discussing our second quarter highlights and key drivers of the results. Olivier will then provide more detail on the financials and discuss our third quarter and full year outlook. Anders will conclude with discussion of recent progress made on Zebra's strategic priorities. Following the prepared remarks, Joe Heel, our Senior Vice President of Global Sales, will join us as we take your questions. This presentation is being simulcast on our website at investors.zebra.com, and will be archived there for at least one year. Before we begin, I need to inform you that certain statements made on this call include forward-looking statements, which are subject to the Safe Harbor provisions of the Private Securities Litigation Reform Act of 1995. These statements reflect the company's current expectations concerning future events and are subject to a number of factors and uncertainties that could cause actual results to differ materially. A detailed discussion of these factors and uncertainties is contained in the company's filings with the Securities and Exchange Commission. During this call, we will make reference to non-GAAP financial measures as we describe business performance. You can find reconciliations of our GAAP to non-GAAP results in today's earnings press release and at the end of this slide presentation. Also, as a reminder, our reported financial results include the divested wireless LAN business through October 2016. In this presentation, our references to sales growth are year-over-year on a constant currency basis and exclude wireless LAN sales from 2016 results. Now, I'll turn the call over to Anders.
Anders Gustafsson - Zebra Technologies Corp.:
Thank you, Mike. Good morning, everyone, and thank you for joining us. We had another successful quarter executing on our strategy. As you see on slide 4, our team delivered solid second quarter results, including adjusted net sales of $897 million, with organic growth of greater than 6%, which exceeded our guidance range. Adjusted EBITDA margin of 17.7%, reflecting a 140 basis point improvement over the prior year. Non-GAAP EPS of $1.51, a 29% increase over Q2 of last year and $160 million of debt pay down, driven by strong free cash flow and prudent cash management. We accomplished all of this while successfully implementing the last major milestone of the Enterprise integration by going live with our global ERP system. This represents the culmination of 2.5 years of dedication and focus by the entire team and completes our transition to One Zebra. Now turning to the quarterly results; we achieved growth across all regions, led by double-digit growth in Latin America, and 9% growth in North America, driven by high demand for our Android enterprise mobile computing portfolio. In the quarter, we continued to extend our market leadership and delivered innovative solutions to our customers that provide them increased visibility into their operations. We enjoyed significant wins including many large orders for a wide range of our mobile computers and saw, especially, strong demand from our retail and transportation and logistics customers. Delivering strong results for the past two quarters gives us the confidence to narrow the range of our full year sales outlook to the top-end of our prior guidance. In addition, our recently announced comprehensive debt restructuring, lowers interest rates, and drives profitability improvement. With that, I will now turn the call over to Olivier, to review our financial results in greater detail and to discuss our debt restructuring and 2017 outlook.
Olivier Leonetti - Zebra Technologies Corp.:
Thank you, Anders. Before we get started, I would like to remind you that references to sales growth are year-over-year on a constant currency basis and exclude wireless LAN from 2016 sales results. Let us begin with a walk through the P&L. As you can see on slide 5, adjusted net sales for the second quarter were $897 million, up 6.4%. Our second quarter sales performance was driven by solid results in each of our reporting segments and growth across all of our regions. Enterprise segment sales of $584 million increased 7.9%, driven by double-digit growth in mobile computing. Pre-transaction, Zebra sales were $313 million, up 3.7%. Printing and supplies sales were higher, as were sales in our Location Solutions business. Sales of services were approximately flat. Turning to our regions; sales growth in North America was up 9%, driven by strength in mobile computing. We add another strong quarter in retail and e-commerce as the industry continues to transform to meet evolving consumer purchasing preferences. EMEA sales increased 4% from a year ago. We are seeing broad-based traction and solid demand for our offerings across the region. Latin America sales increased 11%. We saw exceptionally strong sales in data capture, printing and supplies across the region. Sales in Asia Pacific were up 2%, where we were cycling strong results in the first half of 2016. Current year sales were positively impacted by 3 percentage points related to the release of a reserve for price concessions related to duties previously imposed on printers in China. Most of the region grew with particular strength in Australia. China was the exception, where we are experiencing softness in the data capture and printing markets. China accounts for less than one-half of Asia Pacific region sales, and we continue to view it as a long-term growth driver of our business. Our team has a comprehensive go-to-market improvement plan to strengthen results, including enhanced product offerings. Consolidated adjusted gross margin of 46% was 40 basis points lower than the prior-year period, primarily due to changes in business mix, driven by the exceptionally strong quarter in mobile computing. Gross profit increased $4 million from the prior-year period due to higher sales volumes. Adjusted operating expenses in Q2 were $274 million, down from $282 million last year. These results primarily reflect the company's continued focus on improving operating efficiency, controlling expenses, and the divestiture of the wireless LAN business. Second quarter 2017 adjusted EBITDA margin was 17.7%, a 140 basis point increase from the prior-year period. This was driven by higher gross profit and lower operating expense. Non-GAAP earnings per diluted share increased to $1.51 in the second quarter, an increase of 29% from the prior-year period. Lower interest cost and a lower tax rate also contributed to the sharp increase in EPS. Integration expenses were $19 million in Q2, a $15 million decrease from the prior-year period. As Anders mentioned, we exited all remaining transition service agreements with Motorola Solutions in early Q3. We expect minimal integration expense in the second half of 2017. Turning now to the balance sheet and cash flow highlights on slide 6. We ended the second quarter with $95 million in cash. Our transition to a single global ERP system has enabled us to pull operating cash more efficiently and significantly lower our cash balances. As of the end of the second quarter, we added $2.4 billion of long-term debt on the balance sheet. We paid down $160 million of principal under Term Loan B in the quarter, driven by strong free cash flow and reduced cash balances. Free cash flow of $77 million, increased by $65 million, compared to the second quarter of last year, primarily due to increased profitability, improved working capital management, and lower capital expenditures. Slide 7 shows our path to financial deleveraging. The top priority for cash flow and excess cash balances is to aggressively pay down acquisition debt. Our net debt-to-adjusted EBITDA ratio decreased to approximately 3.6 times as of the end of the second quarter, which is down for more than five times as of the close of the Enterprise acquisition in late 2014. Our profitable growth and strong free cash flow profile continue to provide us confidence in achieving a debt leverage ratio of less than three times by mid-2018. Turning to slide 8 On July 26, we announced a comprehensive debt restructuring. We're taking advantage of a favorable credit market to reduce our average interest rate by approximately 2 percentage points and drive more than $45 million of annual interest savings. We closed on a senior secured credit facility maturing in 2021, initially priced at LIBOR plus 2% with the opportunity for reduced pricing as we approach our debt leverage target next year. This facility includes a $688 million Term Loan A and a $500 million revolving credit facility. Yesterday, proceeds from the new facility were used to redeem $750 million of our 7.25% senior notes, maturing October 2022. We plan to redeem the remaining $300 million of the senior notes in the fourth quarter through lower-cost financing arrangements, including an accounts receivable securitization facility. We also amended $1.3 billion Term Loan B facility, maturing October 2021, reducing the interest rate by 50 basis point to LIBOR plus 2%. As a result of the debt restructuring plan, we expect to pay a total of $72 million of redemption costs and transaction fees in the second half of the year, of which we expect to pay $55 million in the third quarter. We also expect to incur approximately $18 million of non-cash accelerated amortization of debt issuance costs and discounts in the second half of the year, of which we expect to record $13 million in the third quarter. On slide 9, you will see that for the third quarter of 2017, we expect the change in adjusted net sales to be between negative 1% and positive 2% on a nominal basis. We expect organic net sales growth between 2% and 5%, with growth in all major product lines. This growth expectation excludes the adverse impact of 4 percentage points from wireless LAN and a 1 percentage point positive impact from foreign currency translation. Given the recent weakening of the U.S. dollar, foreign currency impacts are expected to be accretive to us in the second half of the year. We expect sales growth to moderate through the balance of 2017, considering the more challenging year-over-year comparisons and the lumpy nature of our business. Third quarter 2017 adjusted EBITDA margin is expected to be in the range of 18% to 19%, an increase from the prior-year period. This rate assumes higher gross margin as compared to the prior-year period. Additionally, we expect adjusted operating expenses to be approximately in line with the prior-year period as a percentage of sales. Non-GAAP diluted EPS is expected to be in the range of $1.65 to $1.85. Given our strong first-half sales performance and backlog entering our third quarter, we are narrowing the range of our full year sales growth outlook to the top-end of our prior-year outlook. We now expect approximately 3% to 6% organic sales growth. This outlook excludes the adverse impact of three percentage points from wireless LAN and assumes minimal foreign currency impact. Full year 2017, adjusted EBITDA margin is expected to be in the range of 18% to 19%, which is higher than 2016. Our full year outlook assumes a slightly higher gross margin rate compared to last year and lower adjusted operating expenses as a percentage of sales, due to productivity improvements. For the full year 2017, we continue to expect debt pay-down to exceed free cash flow. Our goal is to pay down at least $300 million of debt, which is supported by higher EBITDA, lower integration expenses, solid working capital management, as well as reduced cash on hand required to operate the business. We are reiterating this debt pay-down goal despite our expectation of paying $72 million of redemption and transaction fees related to our debt restructuring plan. You can see other full year 2017 modeling assumptions on slide 9. Note that we have revised our interest expense assumption due to the impacts of the debt restructuring. Interest expense is now expected to be approximately $235 million to $240 million. This includes redemption cost, transaction fees, and non-cash amortization. With that, I will turn the call back to Anders.
Anders Gustafsson - Zebra Technologies Corp.:
Thank you, Olivier. Overall, we are pleased with the progress made on our strategy in the second quarter and our momentum as we enter the back half of 2017. As you see on slide 10, we are focused on several areas to build upon our leading positions globally and to drive profitable growth. First, we are leveraging our scale, innovation and relationships with customers and partners to extend our leadership with an innovative portfolio of Enterprise Visibility Solutions; second, we are advancing our vision of Enterprise Asset Intelligence, or EAI, by leveraging Zebra's deep knowledge of the markets we serve and capitalizing on key technology trends. I will update you on our progress in a moment. Third, we have achieved the final milestones of the Enterprise integration. In May, we went live with our global ERP and IT ecosystem. Since that time, we have been stabilizing the combined platform, and we have recently exited all remaining transition service agreements with Motorola Solutions. We now have the opportunity to further increase productivity across the Enterprise and improve the experience for our partners and customers. Our fourth area of focus is to further enhance Zebra's financial strength by increasing profitability, improving cash flow, and optimizing our capital structure. We are driving profitable sales growth, and our cash flow profile continues to improve. Our recently announced debt restructuring significantly lowers our interest costs and provides the flexibility to de-lever our business to achieve optimal levels. Now turning to slide 11; Zebra is uniquely positioned to capitalize on key megatrends in mobility, cloud computing, and the proliferation of smart devices through our technology, which senses information from all Enterprise assets. Data from these assets, including status, location, utilization and preferences is then analyzed to provide actionable insights in real time. This EAI framework provides a digital view of the entire Enterprise, which enables visibility for our customers into their business operations and workflows, resulting in smarter business decisions. Zebra brings this vision to our customers through our broad innovative portfolio of solutions, including enterprise-grade mobile computers, printers, scanners as well as intelligent infrastructures, software and services. We are also committed to empower our global partner community so that they can deliver our new EAI data-driven offerings as well as their own to the market. We will continue to provide the resources and tools necessary to help them succeed in delivering innovative EAI solutions to the end user. Slide 12 highlights how we serve our key vertical markets. The trends our customers are seeing in the marketplace are driving opportunities for growth at Zebra. Consumers now expect retailers to provide them goods when and how they want it delivered. Transportation companies to deliver in hours rather than days and health care providers to administer a higher-quality of care at a lower cost. Additionally, manufacturers are focused on shortening production cycles and reducing waste with a more mobile workforce. Zebra has a deep and intimate understanding of the operational workflows in the key industries that we serve. Our expertise enables us to help our customers navigate the changes in their business. In retail for instance, we continue to play a leading role in helping companies execute their e-commerce strategies through our broad range of solutions. We are seeing strong demand from the largest e-commerce players in the world for our warehouse-grade mobile computers, hands-free ring scanners and mobile printers. They utilize our solutions to enhance their speed and efficiency. Additionally, e-commerce workflows are tracking-intensive and accuracy is paramount to successful execution. Our solutions reduce errors and minimize returns, which are costly to service and a hassle for customers. We are also driving innovation in the front of the store with our personal shopper mobile computers. Recently, a leading European grocery chain implemented this solution to revolutionize their store experience by allowing shoppers to scan their own items as they shop. This allows their customers to control the store experience as well as check out faster. This solution also provides real-time visibility into their shopping trip, which allows the grocer to send relevant promotions and suggestions for complementary items directly to the mobile computer, increasing basket size and loyalty. Store staff utilized the same device for store audits, price checks and inventory management, which further improves productivity. In the transportation and logistics space, we recently expanded our relationship with a global food service distributor as part of their warehouse delivery and modernization effort, this customer has been implementing our solutions for a variety of workflows and processes. These include forklift-mounted and handheld mobile computers, ring scanners, and mobile printers used for restocking and picking items in the warehouse, including in the freezer. This customer is also upgrading to our recently launched Android mobile computers for thousands of delivery trucks and to execute on their new proof-of-delivery process. This relationship highlights the power of One Zebra and our comprehensive set of Enterprise devices and services. In the manufacturing and industrial space, we recently rolled out our next-generation industrial thermal printers, which are both intelligent and engineered to withstand the years of continuous operation in harsh production environments. This cloud-accessible Link-OS operating system enables user-friendly remote routing, configuration, and firmware updates. These printers also have a flexible design for hardware upgrades in the field, including the ability to print RFID labels. In our health care vertical, we're excited to announce our collaboration with GE Healthcare on a solution that enables hospitals to accurately manage inventory, reduce total cost of ownership, and achieve improved capital allocation. Health care providers are able to locate mobile assets in real-time, so that they can spend less time searching for critical equipment and more time focused on quality patient care. Historically, it had been expensive and time-consuming to implement a hardwired solution. Our new innovative solution is flexible, built upon commercial Bluetooth technology and leverages the hospital's existing Wi-Fi network. This solution only takes days to implement and is accessible to any staff member with a mobile device. With Zebra's expertise, asset and operational activities can be analyzed so that the right decisions can be made in real-time. Finally, across all our verticals, we continue to see traction in our Visibility Services that provide insight into the status, location, usage, health and overall activity of the Zebra fleet of deployed mobile computers and printers. This device visibility is becoming increasingly important to our customers as they seek to further optimize their workforce for activity. In closing, we will continue to work with our customers and partners to drive digital transformation forward, equipping companies of all sizes with data-driven intelligence to improve their operations. I would like to thank the entire Zebra team for their dedication and focus on our priorities. We have successfully executed on a comprehensive acquisition integration program, and we continue to meet our growth and profitability objectives. With that, I'll hand the call back to Mike.
Michael A. Steele - Zebra Technologies Corp.:
Thanks, Anders. We'll now open the call to Q&A. We ask that you limit yourself to one question and one follow-up, so that we can get to as many view as possible.
Operator:
We will now begin the question-and-answer session. The first question comes from Paul Coster with JPMorgan. Please go ahead.
Paul Coster - JPMorgan Securities LLC:
Yes, thanks for taking my question, and congratulations on getting off of those TSAs. With which, maybe Olivier, can you talk about synergies? Are they completely played out now, or even more to come now that you got the ERP here and presumably still kind of road-testing it?
Olivier Leonetti - Zebra Technologies Corp.:
Good morning, Paul. We believe that after the successful implementation of our ERP that we have the opportunity to drive synergies further. It's to a large extent, actually, reflected in our EBITDA margin, Paul.
Paul Coster - JPMorgan Securities LLC:
Okay. That's the outlook, right? And are the synergies going to be played out completely by year-end? Or do you see this as a process that extends into 2018?
Olivier Leonetti - Zebra Technologies Corp.:
We think that this is going to be an ongoing process. You will start to see the benefit of those productivity initiatives in the second half of this calendar year. And more will come next year as well.
Paul Coster - JPMorgan Securities LLC:
Thank you very much. Anders, I know that you don't have that much visibility, but can you comment on pipeline, backlog and bookings momentum going into 3Q?
Anders Gustafsson - Zebra Technologies Corp.:
Yes. We are confident in our outlook for the third quarter. We entered the quarter with good backlog and solid momentum. I think we're very well-positioned for growth across the business. We have a very strong portfolio of solutions today. And we also have our Enterprise Asset Intelligence, a new type of solution side. And that's providing great thought leadership for us in the market. So for Q3, we expect growth across all our product lines.
Paul Coster - JPMorgan Securities LLC:
And to wrap, do you feel like things have changed at all as the macro environment getting incrementally better, or is the understanding of your technology improving? Is your portfolio now hitting sweet spots so that it previously wasn't? Anything that kind of gives us a sense of what's changing here if anything?
Anders Gustafsson - Zebra Technologies Corp.:
There are a lot of things. I think we are benefiting from, I think, an improved macroeconomic environment. But also, we have, I would say that, maybe two things to highlight here for Q2 and looking at Q3. One will be, we believe our product portfolio is as competitive today as it's probably been ever across the board. While mobile computing win with our Android all-touch devices. We have a refreshed data capture portfolio, and we have a lot of new printer products that came out, particularly the high end here recently. So, I think we have a strong competitive position with our products. And we've seen particularly strong larger deal activity from our retail and e-commerce customers where we are helping them capitalize on the shift from e-commerce – from, say, traditional retail to e-commerce and omni-channel. We're moving from having been viewed more as a tactical productivity tool to more of a strategic enabler. Somebody who can help them execute on their strategies and some of our new solutions like SmartLens, clearly demonstrates how we can do some of those things and positions us to be a real thought leader in the industry.
Olivier Leonetti - Zebra Technologies Corp.:
Paul, an additional comment. We have been able to compete very well up to now despite having to manage successfully a very complex integration. So a big change now is going to be – that we're going to be fully dedicated to externally and fully dedicated to compete in the market, Paul.
Paul Coster - JPMorgan Securities LLC:
Thank you.
Operator:
The next question comes from Matt Cabral with Goldman Sachs. Please go ahead.
Matthew Cabral - Goldman Sachs & Co. LLC:
Yeah, thank you. You've talked a lot about the strength in retail over the past few quarters. So I've two questions around that, and I guess I'll just ask both at the same time. The first is related to little bit to your last answer, Anders. But it feels like we've heard about the benefits of omni-channel for several years now, but why is it do you think that customers are now finally starting to make those investments? What's been the major catalyst that you've seen? And then the second question I have is just around the competitive environment that you're facing in, if the landscape really changes at all, these retailers are starting to make transformational in next-generation investments?
Anders Gustafsson - Zebra Technologies Corp.:
So first, your question was around why our retailers getting on with omni-channel today. Yes, it's fair to say that this is not necessarily a new concept. But I think that there's a few things that have changed, say, in the background to enable this to happen. One is that it requires substantial investments across other things like the ERP systems and other things that need to be put in place to be able to execute on that in the first place. So our technology is not the only technology required for this, but it is an essential part of what's required. And I think retailers have been positioning themselves for this – to be able to execute on omni-channel for some time. And today, I think there's, by and large, omni-channel would be one of the top two, three priorities for most of our brick-and-mortar customers. So it is something that is top of mind for them. So, that would be your first question. On the competitive landscape, I'd say we've always been operating in very attractive markets, strong growth markets that have strong secular growth trends behind them. Our EAI strategy, I think, resonates very well with our customers and expands, say, our footprint. Our team is executing very well on that and expanding our leadership position. All the while, we've been also completing the very complex integration. So from a Zebra perspective, we are very much focused on driving profitable share gains. We want to leverage our unmatched portfolio of new products and our vertical expertise to deliver these new innovative solutions, both devices and solutions like SmartLens, which drives some very substantial market opportunities. We also look at our global channel partner program as a competitive advantage for us. But our environment continues to be a very competitive environment. And there's some – as we talked about earlier, some pockets of promotional activity. But we have a very disciplined yet, I would say, flexible approach to how to deal with that.
Joachim Heel - Zebra Technologies Corp.:
This is Joe Heel. One thing I would add is, the transition in retail, it was at the core of your first question, is also coming at the very time that the technology that we are offering and that the retailers are deploying is changing to Android-based environments, which both offers the retailers new functionalities, but it also is a compelling reason for them to transition at this particular time to embrace that new operating system environment.
Matthew Cabral - Goldman Sachs & Co. LLC:
Got it. Thank you.
Operator:
The next question comes from Jason Rodgers with Great Lakes Review. Please go ahead.
Jason A. Rodgers - Great Lakes Review:
Yes. I was wondering, if you could provide some more detail around the retail vertical performance in the quarter. Just looking at the online versus brick-and-mortar?
Anders Gustafsson - Zebra Technologies Corp.:
Yes. I touched on that on the prior questions here. So it was a very strong performance for us retail in both traditional brick-and-mortar and e-commerce was a strong vertical for us in Q2. We've seen our new, particularly Android-based all-touch devices have great traction in that market. Our market share in retail for Android devices is very high. Overall, in total, I'd say, our Android all-touch devices have over 50% share of the market. And that would be – I would say also here the retail or omni-channel type and e-commerce type of opportunities started off as being primarily in North America and maybe Western Europe. We're started those to become much – to see those opportunities go global. So this past quarter, we had great opportunities in Australia, even in China. So it's becoming much more of a global opportunity for us.
Joachim Heel - Zebra Technologies Corp.:
Maybe two other characterizations I would add is that the retailers tend to have a purchasing behavior where large refreshes are done at one time. And certainly in the second quarter, several of these very large refreshes have occurred and have driven a large part of the retail business. The second thing I think we were undoubtedly seeing is that we are moving our position with the retailers from being a productivity tool to being more of a strategic enabler. If you look at the agendas that they are pursuing, the offerings that we have are central to some of the transformations that they are trying to accomplish, for example, around omni-channel. And one example that I would give you is the offering which we released at NRF, called SmartLens, which we think is a true demonstration of industry leadership of how workflows and operations in retail can transform with the help of the technology we're offering.
Jason A. Rodgers - Great Lakes Review:
Wonder if you could just talk a little bit more about the softness in China, if that was due to the competitive factors, and some detail on your plans to improve results there?
Anders Gustafsson - Zebra Technologies Corp.:
Yes. China has always been a competitive market. It's a very important market for Zebra, where we have a strong position. So we have been working on developing some comprehensive go-to-market plans to strengthen our position there. And we're also – we will also be introducing some new enhanced product offerings over the next several quarters to help grow our business further. And I'd say the early signs of our go-to-market plans, the implementation of our go-to-market plans have been very encouraging.
Joachim Heel - Zebra Technologies Corp.:
Yes. I think the other thing to note is as we're looking at China in particular, we are cycling a prior year that was extremely strong, right? We had double-digit growth in the first half of the last year in China. And this year, we have that compare to deal with. That said, as Anders mentioned, we have some aggressive plans underway to build on that further, and we're quite confident that we're on the right path with that.
Jason A. Rodgers - Great Lakes Review:
And then finally, why was services flat for the quarter? And just looking at your Zebra OneCare offering, how many mobile devices do you currently have under management?
Anders Gustafsson - Zebra Technologies Corp.:
So, we don't have – I can't give you the exact number of devices we have under management. But let me talk more generally about services. We actually have a strong momentum in services around our Managed Services, and in particular, the Visibility Services that we offer. And we are continuing to invest in that space. We think this service is a great add-on to our portfolio. And it supports our Enterprise Asset Intelligence vision. The other thing that's important to us about services is that we have been able to continuously improve our margins. And we expect that to continue also.
Jason A. Rodgers - Great Lakes Review:
Thank you.
Operator:
The next question comes from Jim Ricchiuti with Needham & Company. Please go ahead.
James Ricchiuti - Needham & Co. LLC:
Hi, thank you, good morning. And this is maybe related in part to the last question. But I'm just looking at the – wondering how we should think about that services and software line looking out over the next one to two quarters. And there may be some moving parts here. But I'm just curious about the year-over-year decline in the first half of the year.
Anders Gustafsson - Zebra Technologies Corp.:
The services and software line, I think go back to what Joe said; we certainly have strong momentum around our Professional Services, our Managed Services. So that's around our what we call OVS and AVS, where that's been – those types of visibility service have been very much liked by our customers and we see great demand for those. We could say also we had less devices to repair in the second quarter, which put a damper on the revenue side, but that's kind of good news/bad news. One thing to remember though maybe will be that when we sell a large new mobile computer contract, usually what happens is that that customer had an existing fleet of devices that were under – not under warranty but that we were servicing that under service contract. But in the first year after a refresh, that fleet is now under warranty. So we don't get any service revenue for that.
James Ricchiuti - Needham & Co. LLC:
Got it. Are you guys satisfied with the level of activity you're seeing with respect to the software initiatives?
Anders Gustafsson - Zebra Technologies Corp.:
You can always do better. But we feel that we've been making good progress on software. If you look at say OVS-as-a-software type of service for us. That's been well ahead of our internal plans. And we have a number of other software initiatives that we're working on. So I think we're making good progress there.
James Ricchiuti - Needham & Co. LLC:
Yeah.
Joachim Heel - Zebra Technologies Corp.:
Software is essential to our Enterprise Asset Intelligence strategy, right? But, yet, we're being quite strategic with where we invest and then deploy in software because we also have a large partner ecosystem. And our software and the developments we're doing is designed to enhance that partner ecosystem and really support our partners in offering their own capabilities alongside ours. OVS, as Anders mentioned, is a great example of a cloud-deployed software environment that we invested in, that our partners can then build their offerings around. So we're actually quite pleased with how those are being accepted in the marketplace.
Olivier Leonetti - Zebra Technologies Corp.:
And finally, Jim, to conclude, we believe that the service and software lines would grow faster than the company average.
James Ricchiuti - Needham & Co. LLC:
That's helpful. Got it. And final question just on gross margins, product gross margins. Mainly it looks being impacted by mix in terms of the new mobile computing device. How should we think about product gross margins looking out to the second half of the year? Will we continue to see these trends?
Olivier Leonetti - Zebra Technologies Corp.:
So, the answer is yes. And your characterization of the first quarter, Jim, is correct. So based upon the stronger big mix than expected we had in our quarter, our margin was lower. But overall, we ended up with a margin, which is in line with what we would have expected. Our run rate gross margin, which is something we look at very closely, has been strong for a period of time and was strong in the quarter. And as well we have a very strong pricing governance process in the company. And that delivers – that allows us to deliver a balanced margin profile. And to answer to your second question, we expect the gross margin in second half, the gross margin rate to be indeed stronger.
James Ricchiuti - Needham & Co. LLC:
Thank you.
Operator:
The next question comes from Richard Eastman with Robert W. Baird. Please go ahead.
Richard Eastman - Robert W. Baird & Co., Inc.:
Yes, good morning. Anders or maybe Joe, I'll just try to direct the question myself. But at the end of the day, could you just kind of speak to growth in the channel versus the direct business on the mobile computing side? If I look at, your legacy Zebra business and the core growth rate there, just 3.5%, 3.7%. Is that indicative of how maybe the channel is performing, and upside to that is on the direct sales at Enterprise? Is that a fair way to look at the business? Or...
Anders Gustafsson - Zebra Technologies Corp.:
I'd characterize it kind of in the following way, I think. The run rate business for us is kind of the base on which we work. Then larger deals, we can add on that on top as cream on the cake. So for us, it's absolutely essential that the run rate business performs very strongly. And specifically for mobile computing here, the run rate business were strong. It was actually quite strong and we're seeing good signs that the Android part of the portfolio is picking up steam in the channel. That's part of the run rate. We have enough volume in the market that the broader ecosystem of partners is picking that up and starting to service those accounts also. We were actually quite pleased with the performance of the channel for our mobile computers in Q2. Yeah.
Joachim Heel - Zebra Technologies Corp.:
In particular, we have – of course, the regions are quite different, right? In terms of how we deal with the channels in each of the regions. But to give you one example in North America, we had a very strong share in the distribution for our mobile computers and across our portfolio. So we're quite pleased with how the run rate has developed in North American distribution to give you one example.
Richard Eastman - Robert W. Baird & Co., Inc.:
Okay. And then just a follow-up question on the other end-markets, logistics you mentioned was especially strong. Maybe is that a mobile computing-driven end market? And then also, could you just touch on industrial and health care, just how they performed up or down, and any momentum there?
Anders Gustafsson - Zebra Technologies Corp.:
Yes, transportation and logistics, which was started with, I think, was a good quarter for us before that, it continues to be very strong vertical for us. We had some very strong secular growth trends that's going to fueling that growth, not least has been part of the shift to e-commerce and much more parcel delivery that's going out. So for us, T&L would last several quarters, have seen good growth. And we expect it to continue to demonstrate good growth also. We have introduced several new products in the last two, three quarters that are fit very well into the T&L vertical, so both our TC70, TC75 as well as the TC51 and TC56 are well-suited for that vertical and have been well adopted there also. So T&L is an early adopter and a strong driver of our Android growth also. Within T&L, we do have some of our newer EAI type solutions like SmartPack that is both demonstrating some good industry leadership for us, but also have been generating good growth over the last several quarters for us. If you look at health care, that's been our fastest growing vertical over the last several years. The catalyst for that growth has really been focused on the electronic medical health records. So then you'll have, you can say, an electronic database where you can attach other digital information. Our value proposition in health care is strong. It talks both about how we improve patient care, but also how we lower cost and efficiencies. And for health care, again, we've seen growth started to happen outside of the U.S. Health care started off as very much a U.S. led activity. But in the recent quarters, we've seen good wins in Middle East and other parts of Asia. In the past quarter, we also announced our new relationship with GE Healthcare for more flexible and affordable asset tracking solutions in hospitals. That's based on our beacon technologies. We also, in the last quarter, introduced some new health care versions of existing products. So we have a TC51 Health Care and a DS8100 Scanner for Health Care. So, the portfolio is getting to be fuller for more specialized devices for health care. And then lastly, manufacturing, I think the driver in manufacturing is going to continue to be greater visibility in mobility solutions. And in Q2, we featured our Network Connect solution at the ProMat Trade Show. That's the solution we developed with Rockwell to get our printers and scanners, primarily, designed into their ecosystem. I think that's a great offering and very helpful to their customers. And we've seen the pipeline grow for that, quite nicely. Maybe lastly in that vertical, I'd highlight our new top-end, tabletop printers, the ZT600 and ZT500 that we have recently introduced. We expect those to be good drivers for us also in that market.
Richard Eastman - Robert W. Baird & Co., Inc.:
Okay. I understand. And can I also just ask for one clarification. Olivier, you had mentioned that in the third quarter, you were talking to the third quarter and you mentioned higher gross margin versus the prior period and also operating expenses in line with the prior period. Is prior the second quarter, or is prior the third quarter of 2016?
Olivier Leonetti - Zebra Technologies Corp.:
The Q3 of last year, Rich.
Richard Eastman - Robert W. Baird & Co., Inc.:
Okay. Perfect. Thank you.
Operator:
The next question comes from Keith Housum with Northcoast Research. Please go ahead.
Keith Housum - Northcoast Research Partners LLC:
Good morning, guys and congratulations on a great quarter. If I know just give a bit more color, I think on the comment you made, Olivier, regarding the reserve reversal, I think 3% in China. Could you provide a little more color on that, and does that drop straight down to gross margins?
Olivier Leonetti - Zebra Technologies Corp.:
It would impact gross margins on the one-to-one basis. And you will have some dilution on Op Inc as we will increase incentive compensation because of that amount. It would mainly, Keith, flow to the bottom line.
Keith Housum - Northcoast Research Partners LLC:
Okay. So the increase – the EBITDA guidance you have for increasing gross margins year-over-year, sequentially is going to be an impressive increase in gross margins, correct? Will you take that out of consideration? Or is there any reserve reversal anticipating in the third quarter?
Olivier Leonetti - Zebra Technologies Corp.:
So the impact of the reversal had an impact on the margin and on the operating income, but the rest of the portfolio was also strong. Even if you strip that out, you would see that the performance in the quarter from a margin standpoint or EBITDA standpoint was also strong.
Keith Housum - Northcoast Research Partners LLC:
Okay. Got it. And as I look at your guidance, if you look at the tax guidance you guys providing, is there any change in that compared to the guidance you gave in the prior quarter? Are you thinking of a tax rate for the year might be a little lower than previous?
Olivier Leonetti - Zebra Technologies Corp.:
We haven't changed our tax guidance. We believe that we should guide in the low to mid-20% range. And I would advise you to take that as a planning and modeling assumption, Keith.
Keith Housum - Northcoast Research Partners LLC:
Okay, great. And if I can just sneak-in one, quick one in here. Mobile computers it looks like another impressive quarter for you guys. It's been following the last quarter's impressive performance. Is there any sense that you've got a refresh cycle starting in anticipation of the January 2020 end-of-life of the Microsoft operating system?
Anders Gustafsson - Zebra Technologies Corp.:
I think we would characterize it today as we've seen certain verticals being early adopters of Android. And I would say the two to highlight would be, retail, the postal parts certainly within transportation and logistics but even beyond postal, health care certainly also on but it's a smaller volume, say, than that. But there are some other areas that are not quite as early adopters. And we would expect them to start to deploy more Android-based devices as we go forward here. I'm not sure we want to characterize those verticals or people who haven't yet switched to Android as having a huge upgrade cycle before 2020. Although, we do expect that the vast majority of these, our estimate that 30 million (sic) [13 million] Windows devices that are out there in the market will become – will be upgraded to Android before 2020.
Joachim Heel - Zebra Technologies Corp.:
One addition perhaps. I think we've said this in prior calls is in retail in particular but also more broadly in the market, you have large customers who adopt the technology and lead to individual large purchases. But you also have the channel-based business. And what we've seen is that the large customers have been the early adopters. And so many of the deals that we've seen in particular in Q2, have been of that variety and have benefited us. We still expect that the channel-based business, smaller transactions will catch up and will have an equally high share of Android come into play in the quarters to come. And that will then provide – drive our business going forward.
Keith Housum - Northcoast Research Partners LLC:
Great. Thank you.
Operator:
The next question comes from James Faucette with Morgan Stanley. Please go ahead.
James E. Faucette - Morgan Stanley & Co. LLC:
Thank you very much. I just had a couple of follow-up questions to some of the comments that we've already touched on. I guess the first is when you look at your mobile computing and the strength that you're beginning to see there, how much of this is coming from either new customers or customers with whom you've haven't had much of an engagement versus our follow-up to the data capture deals as you talked a lot about last year? And then, just looking for a little more color on the uptake of software products, I can appreciate how you need to work within and continue to support your borrowers and other partners. But where – what kinds of products are you seeing the most strength? And how should we expect the capabilities of those to evolve? Thank you.
Anders Gustafsson - Zebra Technologies Corp.:
So, I'll start and, say, maybe Joe can help out here also. So first on mobile computing and the strength we're seeing there, I think your question was about, are we attracting a lot of new customers into our portfolio or into our business versus just refreshing with existing ones? And we have a healthy mix of both. But I can say we have a number of large customers that we – had not been – who had not been using our mobile computers before. So, we've definitely seen us being able to expand our share position on the back of our Android portfolio. Our mobile computing market share position today is as strong as it's been in many, many years. And particularly based on the Android performance we have. So very good news, I think, across all aspects of how it's helping us drive more business. And as part of that also, we have many examples of how the One Zebra plays out, that we can get the good win with new customer for, say, mobile computing. But on the back of that, we were able to position mobile printing and come in with scanners and so forth. We can position the entire portfolio on the back of that. On the software side, I wasn't quite as clear on exactly what the question was, but I'll start and I'll ask Joe to help out here also. But first, as we said, we want to be very careful with software in that we work very closely with our valued reseller partners. And we don't want to compete with them. We want them to think of us as good partners. We're also partnering with a lot of ISVs, Independent Software Vendors, to ensure that we can include all of their applications into our portfolio of solutions that we can offer. It provides great value for them and getting a greater reach, but also enables us to help solve more customer problems. But we have a number of software initiatives going on. I would say the one that probably is the most prominent, maybe here will be around our services, OVS and AVS. So there we have a common Zebra platform. Part of that would be our – set our platform that we talked about some years back that we have used as the core for that. But we also look at things like our Hart Systems solutions or Zebra Retail solutions. That's a great device-as-a-service or another service offering but it's based on software applications that we've written to be able to take advantage of that opportunity and deliver that service. So, that our software solution tend to be more vertically oriented, specifically focused on how to revolutionize how customers are deploying to some of their use cases and workflows. Similarly with Location Solutions, that is largely a software business, which addresses workflows for a lot of our different customers. So, I don't know Joe, if you have any...
Joachim Heel - Zebra Technologies Corp.:
Yes. I mean, perhaps one thing that's helpful in thinking about our software business, that's creating some interest out there, is to think about four different levels at which we are bringing the software to market. The first one that's been out there for some time is where we're augmenting our devices. Those would be things like we write software that makes them easier to deploy into customer environment. We write software that allows you to do a voice communication on a device like our Workforce Connect client. A second level is within building platforms that provide functionality over and above the device but using information from the device. What Anders mentioned, our OVS is a cloud-based platform that provides customers visibility into those devices in real-time, at any given point in time and at any place. And also provides a great platform for our partners to write applications too so that they can offer their own capabilities. The third level, which is the one we're carefully moving into is the level of applications. So on these platforms, you can now write applications that provide entirely new functionalities. Take for example the SmartLens platform that allows a retailer to have visibility to all of their inventory and activity in their store. You can imagine applications of many varieties, loss prevention or inventory management, omni-channel fulfillment. We are creating some of those to feed the market. But we're also working closely with partners to have them build a lot of these applications. And then the fourth level, as Anders mentioned, are what we would call solutions like our Location Solutions offering where the software is an embedded part of the total offering. The customer doesn't really buy the software, the hardware, the service, but they buy a total outcome that is enabled by the software. Those will be the four that might characterize the business.
James E. Faucette - Morgan Stanley & Co. LLC:
Excellent.
Operator:
The next question comes from Jeff Kessler with Imperial Capital. Please go ahead.
Jeffrey Ted Kessler - Imperial Capital LLC:
Thank you. Can you talk a little bit about improving your customer experience so that your – if you want to call it, your length, your life with the customer, and the dependence of that customer on you as a consultative partner becomes greater and greater so that essentially, there is very little reason and very little choice for them to move away from you? And I'm thinking certainly about things like the One Zebra programs. Things that you were doing to combine both product but also your software and services that you've alluded to already to keep that customer much more sticky?
Anders Gustafsson - Zebra Technologies Corp.:
Yes. So that's a big topic. That's kind of everything we do to some degree. But it's a good topic for us now also. From an internal perspective, we have worked really hard for two and a half years to go through the integration of the Enterprise business and to get off the Motorola's ERP system and get off all the TSAs. So now we're done with that, I think we're taking a step back to make sure that we are now also offering the right customer experience. It's very important to us that our customers and partners see that we are the best partner for them to work with across a variety of different ways. So we're mapping out a little bit of the customer journey. Now different touch points we have with customers, and how can we make that all better. But some of the bigger ones that we have I would say is around our channel program. That's something that's going to be foundational to how we engage with our partners and ultimately with our end users. And that's been well received by the market. But it's a live document. We always keep looking at how we can make it even better. We have our services engagements, which is a very important part of it also. And we always work on making sure that we can deliver services that meet or exceed the service level agreements we have with our customers across the board. And also, no small part is the portfolio of products we have, right? We have the right solution to address our customers' needs and software and services are certainly part of that. So this is a very broad thing for us and one something we're taking very seriously. We do look at our Net Promoter Scores and try to drive those up every year to make sure that we are delivering the kind of experience that our customers should be expecting from us.
Jeffrey Ted Kessler - Imperial Capital LLC:
That's kind of what I was driving at. While the Net Promoter Score is just a number, it's more than a number when you compare it against your peers.
Anders Gustafsson - Zebra Technologies Corp.:
Yes. And to us, it is a number. But it helps us dig into various aspects of other questions there to identify where we might have some weak spots and try to make sure we come up with kind of a closed loop engagement where we go back to those customers or partners and explore what it is they are less satisfied with and make sure we have a good response and we can then modify if it is a program issue or some other performance issue or whatever it is we're doing that isn't fully meeting the mark.
Joachim Heel - Zebra Technologies Corp.:
We actually have a very disciplined and broad-reaching program around NPS in the company that the sales forces are engaged in. It covers both customers and partners. And we use it as a tool to then dig into where do we have opportunities to improve, on an ongoing basis. So NPS for us is a core metric.
Jeffrey Ted Kessler - Imperial Capital LLC:
And is Android education, Android spending on customers a part, a big part of getting them used to a new system that they might not normally consider to be in their best interest at the beginning where it could be in your interest, to keep them on longer once they get used to it?
Anders Gustafsson - Zebra Technologies Corp.:
I'm not sure if I fully understand the question.
Jeffrey Ted Kessler - Imperial Capital LLC:
I'm trying to think the amount of time you're spending on adapting the customers and getting them to adopt Android. So that something that is not maybe a little bit aliening to them at the beginning become something that is more sticky to them in the end?
Anders Gustafsson - Zebra Technologies Corp.:
Yes. To that point, we do have a significant training, educational material. So we go out and engage with our through, say, first our distribution partners to help train a lot of our resellers to get made them comfortable and understanding the value proposition of Android versus Microsoft or other operating systems, and understanding our portfolio and how that – where it makes sense to position it. And similarly, we do that with end-user customers, too. We have a number of partner advisory councils and end-user councils where we also discuss how can we best do those things. But we see it as the market leader as part of our job is to educate the market on the direction we see and how it's developing.
Joachim Heel - Zebra Technologies Corp.:
But I would see the dynamic around Android in regards to stickiness is a little bit different than you described, right? So we are working hard and moving aggressively to get customers onto the Android platform for the well-known reasons around that. Now when the customer decides to go to the Android platform, currently, we do have an advantage in doing that. We have a broader portfolio. We have very well performing products. We have a great set of tools and capabilities around those. But we have to be also aware of the fact that Android is not exclusive to us, right? Android is open in the market, and therefore, once a customer moves to Android, then also other Android competitors can go and pursue that. That means for us, we have to stay ahead and it's our strategy to stay ahead through the value-added that we've been talking about, right? Superior Android environment, better security, better operating environment, software capabilities and services that's around that. That's the way that we can then keep the customer sticky to our solution once they make the Android transition.
Anders Gustafsson - Zebra Technologies Corp.:
To that point, we introduced at LifeGuard. I think it was in the beginning of Q2. That is an enhanced service for our Android devices where we can provide security patches and other bug patches for the life of the device. So otherwise, if you think of more into consumer world, that tends to be you support the current and then maybe one or two older versions of the operating system. We are supporting much further back because we know that our customers are expecting to use those products for much longer. This is not a throwaway product that can be in the market for five years. And we want to make sure that we can provide the similar level of service for them throughout the use of those devices. And that's a differentiated offering that makes it very sticky.
Jeffrey Ted Kessler - Imperial Capital LLC:
Okay. Great. Thank you very much.
Anders Gustafsson - Zebra Technologies Corp.:
Thank you.
Operator:
The next question comes from Jeremie Capron with ROBO Global. Please go ahead.
Jeremie Capron - ROBO Global:
Good morning. Thanks very much for squeezing me in here. I would like to ask about pricing trends. To what extent is pricing a positive factor on your margin trajectory today? And is this something that you see as sustainable, particularly in the context of the strong cycle of new products that you just come through?
Anders Gustafsson - Zebra Technologies Corp.:
Yes. Pricing, so as I said earlier, we are in a competitive market. We have to be thoughtful about how we price. We certainly always try to make sure we have a disciplined, yet, very flexible approach to that. We don't want to lose deals on price but we certainly don't also want to win deals on price. We are always striving to have a premium for our products. We think that we have the best portfolio in the industry. And as such, we should have a premium to other competing solutions. It is our understanding and belief based on the market research we do that we tend to have a premium. It's not infinite. But there was a premium. And we worked very hard to make sure that we are very thoughtful about how we price and how we make sure that we offer our customers a fair and attractive offer, but also one that allows us to continue to invest in the business and generate a return for our shareholders.
Operator:
This concludes our question-and-answer session. I would like to turn the conference back over to Mr. Steele, for any closing remarks.
Michael A. Steele - Zebra Technologies Corp.:
Thank you, all, for joining the call. Have a great day.
Operator:
This conference has now concluded. Thank you for attending today's presentation. You may now disconnect.
Executives:
Michael A. Steele - Zebra Technologies Corp. Anders Gustafsson - Zebra Technologies Corp. Olivier Leonetti - Zebra Technologies Corp. Joachim Heel - Zebra Technologies Corp.
Analysts:
Jim Ricchiuti - Needham & Co. LLC James E. Faucette - Morgan Stanley & Co. LLC Richard Eastman - Robert W. Baird & Co. Matthew Cabral - Goldman Sachs & Co. Keith Housum - Northcoast Research Partners LLC Jason A. Rodgers - Great Lakes Review Jeffrey Ted Kessler - Imperial Capital LLC Paul J. Chung - JPMorgan Securities LLC
Operator:
Good day and welcome to the Q1 2017 Zebra Technologies Earnings Release Conference Call. All participants will be in a listen-only mode. After today's presentation, there will be an opportunity to ask questions. Please note this event is being recorded. I would now like to turn the conference over to Mike Steele, Vice President, Investor Relations. Please go ahead.
Michael A. Steele - Zebra Technologies Corp.:
Good morning and thank you for joining us. Today's conference call and slide presentation will include prepared remarks from Anders Gustafsson, our Chief Executive Officer, and Olivier Leonetti, our Chief Financial Officer. Anders will begin by discussing our first quarter highlights and key drivers of the results. Olivier will then provide more detail on the financials and discuss our outlook for 2017. Anders will conclude with discussion of recent progress made on Zebra's strategic priorities. Following the prepared remarks, we will take your questions. Joe Heel, our Senior Vice President of Global Sales, is traveling internationally and has joined us by phone. This presentation is being simulcast on our website at investors.zebra.com and will be archived there for at least one year. Before we begin, I need to inform you that certain statements made on this call include forward-looking statements, which are subject to the Safe Harbor provisions of the Private Securities Litigation Reform Act of 1995. These statements reflect the company's current expectations concerning future events and are subject to a number of factors and uncertainties that could cause actual results to differ materially. A detailed discussion of these factors and uncertainties is contained in the company's filings with the Securities and Exchange Commission. During this call, we will make reference to non-GAAP financial measures as we describe business performance. You can find reconciliations of our GAAP to non-GAAP results in today's earnings press release and at the end of this slide presentation. Also, as a reminder, our reported financial results include the divested wireless LAN business through October 2016. In this presentation, our references to year-over-year growth are on a constant currency basis and exclude wireless LAN sales from the first quarter 2016 results. Now I'll turn the call over to Anders.
Anders Gustafsson - Zebra Technologies Corp.:
Thank you, Mike. Good morning, everyone, and thank you for joining us. As you see on slide four, we are off to a solid start in 2017. Our team executed well and delivered strong first quarter results, including adjusted net sales of $866 million with organic growth of 7% that exceeded our guidance range; gross margin expansion of 20 basis points; adjusted EBITDA margin of 17.2%, reflecting an 80-basis-point improvement over the prior year; non-GAAP EPS of $1.37, a 29% increase over Q1 of last year; and more than $100 million of free cash flow driven by improved profitability and prudent cash management. We achieved solid sales results with double-digit growth in EMEA and Latin America and 5% growth in North America, driven by strong demand across our retail and e-commerce customer base. Growth was diversified across our major lines of business with especially strong results in mobile computing and data capture. This was led by our industry-leading portfolio of solutions and the strong reception from large enterprises for our newest offerings. In the quarter, we extended our market leadership and delivered innovation to our customers. Our solutions are essential to our customers to execute on their strategies. We've also witnessed an improved environment compared to the very challenging first quarter 2016. Our stronger-than-expected Q1 provides us the confidence to increase our full-year sales outlook. With that, let me now turn the call over to Olivier to review our financial results in greater detail and discuss our 2017 outlook.
Olivier Leonetti - Zebra Technologies Corp.:
Thank you, Anders. Before we get started, I would like to remind you that all references to year-over-year sales growth are on a constant currency basis and exclude wireless LAN sales from the first quarter 2016 results. Let us begin with a walk-through the P&L. As you can see on slide five, adjusted net sales for the first quarter were $866 million, up 7%. Our first quarter sales performance was driven by strength across our product portfolio, especially, mobile computing and data capture, resulting in growth across all regions. Enterprise segment sales of $544 million increased approximately 9%. Pre-transaction Zebra sales were $322 million, up approximately 3%. Printing and supplies were higher, as were sales in our location solutions business. Sales of services increased slightly from last year. Turning to our regions. Sales growth in North America was up 5%, driven by strength in mobile computing and data capture. We continue to perform well in retail and e-commerce, as the industry continues to transform to meet evolving consumer purchasing preferences. As Anders highlighted, EMEA sales increased 11% from a year ago, driven by double-digit growth in data capture, printing and mobile computing. We saw strength across most of the continent in an improving macroenvironment. Latin America sales increased 16%, as we cycled weak first quarter 2016 sales. We saw especially strong sales in printing and supplies across the region. Sales in Asia Pacific were up 1%, as we are cycling strong results in the first half of 2016. Consolidated adjusted gross margin of 46.4% was 20 basis points higher than the prior-year period, primarily due to our product cost reduction initiatives, partially offset by slightly lower services margin. Adjusted operating expenses in Q1 were flat compared to last year. The impact of the sale of the wireless LAN business was primarily offset by higher incentive compensation expense associated with our improved operating performance. First quarter 2017 adjusted EBITDA margin was 17.2%, an 80-basis-point increase from the prior-year period. This was driven by higher sales and improved gross margin. Q1 EBITDA margin was negatively impacted by approximately 30 basis points due to foreign currency impacts. Non-GAAP earnings per diluted share increased to $1.37 in the first quarter, an increase of $0.31, or 29%, from the prior-year period. Integration expenses of $27 million in Q1 declined by $9 million from the prior-year period. With the successful launch of our fully integrated ERP, we expect spending to be sequentially lower in the second quarter. We expect minimum integration expense in the second half of 2017, as we complete the first steps to exiting all remaining Motorola Solutions transition service agreements. Turning now to the balance sheet and cash flow highlights on slide six. We ended the first quarter with $180 million in cash, which includes $99 million held outside the U.S. Zebra has strong liquidity and no borrowings on our $250 million revolving credit facility. As of the end of the first quarter, we had $2.6 billion of long-term debt on the balance sheet, of which approximately two-thirds is fixed rate, including nearly $700 million of floating to fixed LIBOR swaps against our term loan. Strong Q1 cash flow of $104 million enabled us to pay down $80 million of principal on our term loan in the quarter. Free cash flow increased by $27 million, or 35%, compared to the first quarter of last year, primarily due to increased profitability, solid working capital management and lower capital expenditures. With respect to foreign exchange, as a reminder, we have a rolling four-quarter hedging program in place to mitigate the impact of euro to U.S. dollar exchange rate volatility. Approximately one-quarter of total company sales are denominated in euros and it is the only currency where we have much exposure to cash flow and profitability. Slide seven shows our path to financial deleveraging. Our top priority for cash flow and excess cash balances is to aggressively pay down acquisition debt. We expect to exceed our original goal of $650 million of debt paid down for the 2016 and 2017 two-year period. Our net debt to adjusted EBITDA ratio dropped below four times as of the end of the first quarter, which is down from more than 5 times as of the close of the Enterprise acquisition in late 2014. Our ultimate goal is a leverage ratio of approximately 3 times. On slide eight, you will see that for the second quarter of 2017, we expect the change in adjusted net sales to be between negative 2% and positive 1% on a nominal basis. Organic sales growth is expected to be between 3% and 6%, which excludes the adverse impact of 4 percentage points from wireless LAN as well as the adverse impact of 1 percentage point from changes in foreign currency rates. We expect organic sales growth to moderate through the balance of 2017, considering the more challenging year-over-year comparisons and the lumpy nature of our business. Second quarter 2017 adjusted EBITDA margin is expected to improve from last year and to be in the range of 17% to 18%. This rate assumes flat to slightly higher gross margin as compared to the prior-year period. We expect to drive adjusted operating expenses as a percentage of sales, lower than both Q1 and the prior-year period. Non-GAAP diluted EPS is expected to be in the range of $1.35 to $1.55. Given our strong first quarter sales and backlog entering our second quarter, we are raising our full-year sales growth outlook. We now expect low to mid-single-digit organic sales growth. This outlook excludes the adverse impact of 3 percentage points from wireless LAN as well as the adverse impact of 1 percentage point from changes in foreign currency rates. Full-year 2017 adjusted EBITDA margin is expected to be in the range of 18% to 19%, which is higher than 2016 and assume a 40-basis-point adverse impact from foreign currency changes. Our full-year outlook assumes slightly higher gross margin rates compared to the prior-year period due to cost reductions and productivity improvements. We also expect to drive lower adjusted operating expenses due to productivity improvements as we complete the integration of the company. For 2017, we expect debt paydown to exceed free cash flow. Our goal is to pay down at least $300 million of debt, which is supported by higher EBITDA, lower integration expenses, lower interest cost and reduced cash on hand required to operate the business. Other full-year 2017 modeling assumptions shown on slide eight include
Anders Gustafsson - Zebra Technologies Corp.:
Thank you, Olivier. We are focused on several areas to build upon our leading positions globally and to drive profitable growth and cash flow. First, we are leveraging our scale, innovation and relationships with customers and partners to extend our leadership with the most innovative portfolio of enterprise solutions and sensing technologies in the market. It is the one-year anniversary of our redesigned channel partner program, which was the most comprehensive change to our channel strategy in company history. In April, we began hosting our annual meetings with partners around the globe and feedback has been extremely positive. The new program has added thousands of value-added resellers and has successfully provided better incentives for partners to expand and grow their business with Zebra. Second, we're advancing our vision of Enterprise Asset Intelligence, or EAI, by leveraging Zebra's deep knowledge of the markets we serve and capitalizing on key technology trends. I will elaborate on our progress in this important strategic area in a moment. Third, we are executing on the final phase of the Enterprise integration. Last week, we went live with our global ERP and IT ecosystem. The final key milestone of our integration is to have exited all remaining third-party service agreements by the end of the third quarter. As we wrap up the integration, we have the opportunity to further increase productivity across the enterprise and improve the experience for our partners and customers. Our fourth area of focus is to further enhance Zebra's financial strength by increasing profitability, improving cash flow and optimizing our capital structure. As we continue to drive profitable sales growth and improve productivity, we will enhance cash flow generation to aggressively pay down debt to achieve our target capital structure. Now turning to slide 10. Zebra's resources and deep market expertise make us uniquely positioned to capitalize on key mega trends in mobility, cloud computing and the proliferation of smart devices. To address the opportunities these trends create, we have developed an operational framework that enables more intelligent enterprises. It starts with solutions that sense information from all Enterprise assets such as inventory in a warehouse, medical equipment in a hospital, and customers in a retail store. Data from these assets including status, location, utilization or preferences is then analyzed to provide actionable insights in real-time. This EAI framework includes Zebra's hardware, software, services and analytics, which connect customers' physical assets, systems and people. This provides a digital view of the entire Enterprise, which enables visibility into their business operations and workflows, resulting in smarter business decisions. Our offerings resonate with our customers as we collaborate and innovate with them on a daily basis. Slide 11 highlights how we serve our key industry verticals. Major trends in each vertical are driving opportunities for Zebra. Examples include a higher proportion of retail sales executed online or through multiple channels, increased shipping demands for transportation providers, more hospitals running on real-time healthcare systems and increased mobility in the manufacturing environment. Zebra's solutions assist Enterprise customers across multiple industries to gain critical insights into their operations, comply with increasing regulations, enhance the customer experience and empower their mobile work force with actionable information. At the ProMat trade show in April, we announced new offerings in the transportation and logistics and manufacturing sector that further differentiate us as the leader in Enterprise Asset Intelligence. We featured our SmartPack Trailer software analytics solutions, which enables fleet managers to maximize capacity utilization. We also featured our Network Connect solution for manufacturing, which seamlessly connects printers and scanners on the plant floor to the enterprise network without the complexity, failure points and workarounds common in today's environment. Zebra is a clear beneficiary of the transformation taking place in the retail sector. Both traditional brick-and-mortar and e-commerce retailers are committed to investing in their capabilities to enhance the customer experience. E-commerce fulfillment and omni-channel offerings are operationally intensive and we provide retailers the insight they need to meet increasing customer expectations. Our understanding of the complexity of these workflows makes our solutions essential to our customers' operations. We are winning in retail with our compelling offerings. As an example, we recently won a large competitive bid to provide a fully managed mobile computing solution for a leading pharmacy chain. The solution includes our new TC51 mobile computers and ET50 tablets, as well as providing support and managed services. Our mobile devices layer enterprise-rich features on top of the Android platform. We are uniquely positioned to provide security updates and patches for the full lifecycle of the devices, reducing the total cost of ownership below other competing mobile device offerings. Additionally, we will deploy our Asset Visibility Services offering, which provides the customers with insight into device health, utilization and availability, resulting in increased productivity and operational efficiency. In the healthcare sector, Zebra is capitalizing on opportunities to help enterprises advance the quality of care. Patient identification and timely treatment are critical success factors. Providers require smart, non-invasive technology that tracks the patient journey, including positive patient ID, laboratory specimen tracking and medication administration. Additionally, mobile communication with voice and secure texting, along with patient alert, will contribute to improved levels of care. In closing, we've had a strong start to the year, thanks to excellent execution by the Zebra team and their tremendous support of our partners and customers. Our strategy is working and our new products and solutions are being well received in the marketplace. Overall, we are confident with our positioning in the market, and we are energized by the opportunities ahead to drive value for our customers, partners and shareholders. With that, I'll hand the call over to Mike.
Michael A. Steele - Zebra Technologies Corp.:
Thanks, Anders. We'll now open the call to Q&A. We ask that you limit yourself to one question and one follow-up so that we can get to as many of you as possible.
Operator:
Thank you. We will now begin the question-and-answer session. The first question will come from Jim Ricchiuti with Needham & Company. Please go ahead.
Jim Ricchiuti - Needham & Co. LLC:
Hi. Thank you. Good morning. Thanks for the color on the retail market. Just in light of what we're seeing, at least, in the U.S. market, with the brick and mortar retailers, can you characterize that environment? Just it seems like the market is holding up pretty well. And then, just a follow-up question. If you can just go into a little bit more detail on some of the other key verticals, healthcare and the logistics market, what you're seeing in those markets? Thank you.
Anders Gustafsson - Zebra Technologies Corp.:
Yes. Thanks, Jim. Retail has been a strong vertical for Zebra for a long time, right? And it clearly came off very well in the first quarter. We are capitalizing on some of the shifts that are going on in the retail today, but with movements from traditional, say, brick and mortar towards e-commerce and omni-channel spending. And I'd say all our brick and mortar customers and e-tailers, too, they are investing in our type of technologies today. So while they might be investing less in new stores or closing stores, they are prioritizing more IT type of capabilities in their CapEx budgets. We have also been very fortunate here now of being able to develop a very strong product portfolio that is resonating with our retail customers. Android has been well accepted by retail, and it's going very well there. And our Enterprise Asset Intelligence vision is also resonating very well, as we are coming up with more and more new types of solutions that help to drive greater visibility into their operations, such as with SmartLens. Then, moving on to some of your follow-on verticals here, so in healthcare, that's been our fastest growing vertical over the past several years. We see strong growth drivers for continued good performance around both the ability to help improve the quality of care, but also the efficiency of care or the cost of care. The electronic medical health records is really the catalyst for this to happen. But we also are starting to see better growth in healthcare from outside of the U.S. It started off really being a – say, a North America vertical, but now it's becoming more prevalent, more spending in Europe, Middle East and Asia also. And we have some new products coming out here in Q2, like the TC51 for healthcare that we expect to drive greater growth also. And lastly, I think you asked about our transportation/logistics vertical. Again, it's been a strong vertical for us. It's been benefiting from some good secular trends, particularly, the shift to e-commerce. So you have so many more packages that needs to be delivered to enterprises and to people's homes. And we've gained a good amount of share in the T&L space over the last couple of years. And again, we have expanded our type of solutions to the ones I had mentioned on the prepared remarks, like the SmartPack at the ProMat show. Also, we have the Preload Smart Scan solutions, but both of those are great Enterprise Asset Intelligence solutions, that's been resonating very well with our customers.
Jim Ricchiuti - Needham & Co. LLC:
Thanks very much.
Operator:
Our next question will come from James Faucette with Morgan Stanley. Please go ahead.
James E. Faucette - Morgan Stanley & Co. LLC:
Great. Thank you very much. Wanted to look a little bit forward in terms of with the integration of Motorola and Zebra finally wrapping up, what have you done internally to further cross-sell? Has this become part of compensation, et cetera? And then, I just had a clarifying question. It sounds like you're basically done with the ERP system transition. So should we expect that expenses associated with that ERP transition should continue to fall in the second half of the year? Thanks.
Anders Gustafsson - Zebra Technologies Corp.:
Yeah. So I'll start with first – on the cross-selling side, I'll ask Joe Heel to also then participate in that and give some further details on what's going on. But, yeah, we've put a lot of emphasis around the One Zebra across not just sales, but across the entire company on making sure that we get aligned and we can prioritize the right things across the company. From a go-to-market perspective, we have invested a lot in cross-training our salespeople and the systems engineers to ensure that they are as comfortable and as well-versed in all of our different types of solutions. We also have overlays that can provide specific more deeper expertise in parts of our portfolio, because it's always hard for any one person to be an expert in the breadth of portfolio that we have. And I say that's been working very well. We've seen a lot of great wins that has been really a result of the One Zebra where we've either been able to pull in printers into an account, which was strong – had a strong position for our Enterprise business or vice versa. So that's been working well, but it's a work-in-progress. We will continue to work hard on making sure that we get the entire sales team as well-trained and focused on the entire portfolio. And that also goes to our partners. Joe, do you want to add a little bit to that?
Joachim Heel - Zebra Technologies Corp.:
Yes. You touched on all the high points. We'd integrated the sales force relatively quickly as you might remember already at the end of 2014. And we intensively trained the sales forces in cross-selling the full portfolio of products. We also at the beginning of 2015 already introduced a compensation plan, which to this day, rewards the salespeople for cross-selling. And that has shown results in our big deals as well as in our revenue overall. We've also had an initiative underway across the company to integrate on a cultural level that a large percentage of our employees have already participated in to bring the cultures of Motorola and Zebra together to a One Zebra culture. And the other piece I would highlight in the cross-selling is that our – as we transition towards more and more solutions such as the SmartLens offering that we mentioned, our professional services will play an increasingly important role in bringing solutions that span really across the portfolio and layer value-added on top of the product that we brought together and the acquisition to market through professional services that bring those solutions to life. So a broad array really of cross-selling activity.
James E. Faucette - Morgan Stanley & Co. LLC:
Thanks.
Operator:
Our next question comes from Richard Eastman with Robert W. Baird.
Richard Eastman - Robert W. Baird & Co.:
Yes. Good morning. Anders, could you maybe speak to the Zebra legacy business, the printing business? And maybe some thoughts around the growth rate and the growth expectations there. It sounds like, at least in this quarter, very good quarter for printing in Latin America. But how about the rest of the world outside of Latin America and U.S. What are the expectations as you go forward on the printing side of the business? And can we accelerate any growth in that side of the business?
Anders Gustafsson - Zebra Technologies Corp.:
Yeah. Our printing business has performed very, very well for many years, I'd say. We had a good quarter in Q1 for both printing and our supplies business. The One Zebra message we had around how to leverage the full complement of all our solutions to pull in more printing has been working well. It's been a success for us, I'd say. And I feel very good about the long-term outlook for our printing business. We have a very strong product road map that has some new products coming out later this year that I would expect to have a meaningful impact in the market. We do see significant opportunities to expand our supplies business, which we think of as somewhat unpenetrated vertical for us, or product space. And we are also including Enterprise Asset Intelligence capabilities into our printers. So Link-OS is a great differentiator for us. It enables our printers to be good network citizens in our customers' networks. Profile Manager is a capability we have which is unique to Zebra and very well-valued. And we talked about on the prepared remarks the Network Connect solution, which enables us to connect into Rockwell Automation's IT systems very easily and makes it a lot easier for our customers to expand and reconfigure their businesses. So we feel very good about where the printing business is. And I think we expect to see good growth as we go through the year.
Richard Eastman - Robert W. Baird & Co.:
And then, just as a follow-up for Olivier. Just two questions. One is what would be an estimated range of integration and restructuring expense for the full year? And then, the second question would be around the deferred revenue is up meaningfully. Is that a function of services, professional services sales, the deferred revenue growth?
Olivier Leonetti - Zebra Technologies Corp.:
So let me take your first question about restructuring. So we expect restructuring charges to decline significantly in Q2 and to be de minimis in the second half of the year. As we are finalizing the implementation of our ERP, we believe that cost would be significantly managed down. In terms of your second question for deferred revenue, we are today, as Anders indicated, entering more and more into the Enterprise Asset Intelligence space, meaning that our revenue has multiple elements in it, services, managed services and the deferred revenue was associated with those multiple elements, as I said, with our sales.
Richard Eastman - Robert W. Baird & Co.:
Okay. All right. Great. Thank you.
Olivier Leonetti - Zebra Technologies Corp.:
Welcome.
Operator:
Our next question will come from Matt Cabral with Goldman Sachs. Please go ahead.
Matthew Cabral - Goldman Sachs & Co.:
Yeah, thank you. So on Android, I'm just wondering if you could update us on where that stands relative to the overall mobile computing mix and just what the growth rate was in the quarter. And just more broadly, I'm curious about the traction that you've seen from the channel on Android and the prospects for smaller more run rate deals starting to catch up within the mix.
Anders Gustafsson - Zebra Technologies Corp.:
Yeah, so first I'd say our mobile computing business had a very strong quarter, especially, in North America and Europe and driven in no small part to large wins, more large project-based wins. We got a lot of interest in our new Android solutions like the TC51 mobile computer and the tablets. So the Android migration generally is continuing to gain momentum for us. It's becoming a bigger part of our overall business. It's now about half of our total mobile computing sales and our market share is over 50% in Android compared to – which is higher than what we have overall. We have a very close working relationship with Google, which enables us to work more on early insights into what's coming in future releases and influence a little bit of what the roadmap will look like. And we have by far the broadest Android product portfolio with about 15 products in there. And in Q1 here, we launched a new service that we call LifeGuard, which basically enables us to extend security patches and security upgrades for all devices through the life cycle of those devices. And that's something that I think we are uniquely well-positioned to be able to do as we have such a big install base. But we should also say that Windows continues to be a very prominent operating system. And we think of ourselves as being agnostic in the war of operating systems. We want to provide the right device and the right operating system for our customers. And there's still a lot of Microsoft devices being shipped and the total legacy install base of Microsoft operating systems continues to be very large so the future opportunity to upgrade that and refresh that is substantial. And then on the channel side, Android has – initially took off from – based on our larger deals into our direct customers, but as time has gone by, we do see more and more channel business for Android. And the characteristics of those is very similar to the characteristics of similar deals for Microsoft. So I would say today the migration or the growth of Android in the channel is developing along the lines of how we expected it to. So we're pleased with that also.
Matthew Cabral - Goldman Sachs & Co.:
Got it. And then, a quick follow-up for Olivier on gross margin. I was just wondering if you could talk a little bit more about what drove the expansion year-over-year and just how that splits across the Enterprise business versus legacy Zebra.
Olivier Leonetti - Zebra Technologies Corp.:
So we are indeed pleased with our gross margin performance. It has been increasing by about 40 basis points year-on-year. It is due to multiple factors. One, the strength of the product portfolio. As Anders indicated, we are now selling more and more solutions on the back of our Enterprise Asset Intelligence strategy. So strength of the portfolio would be first. Second is also the focus of the Enterprise on maximizing productivity. We have – the DNA of the company is to improve cost management quarter after quarter and you see that happening in the P&L. And, third, we pay special attention to run rate margin. Joe and his team are very careful about how we price our portfolio, and you see that also happening, materializing in the gross margin performance.
Matthew Cabral - Goldman Sachs & Co.:
Thank you.
Operator:
The next question will come from Keith Housum with Northcoast Research. Please go ahead.
Keith Housum - Northcoast Research Partners LLC:
Good morning, gentlemen. Thanks for taking my question. And great quarter, by the way. I think – I've been covering Motorola for a lot of years and Enterprise probably did the best in a long time, so congratulations there. I just want to talk a little bit about the pace of sales during the quarter. I know the ordering window was closed at the end of April for a time and you guys were encouraging people to order early. Would you say that there was any pull-forward in business from the second quarter to the first quarter that occurred?
Anders Gustafsson - Zebra Technologies Corp.:
Yes, as part of preparing for the ERP cutover which happened at the end of April, we worked with our distribution partners to ensure that they were appropriately stocked before that outage. And that basically translated into us working with them to make sure that they raised orders on us earlier, but not shipping. We designed these programs very carefully to have no impact or minimal impact on Q1. So we entered Q2 with more backlog in order so we could ship early in the second quarter to cover the period of ten days or so where we were – when the ERP system was down. But the intent was clearly to make sure that we minimized any impact on the first quarter. And if you look at the outlook for the second quarter, I think, it seems like we feel we have been able to achieve that objective without distorting Q2 based on any of this.
Keith Housum - Northcoast Research Partners LLC:
Okay. Thanks. And then, Olivier, a question for you. Interest expense fell in the quarter sequentially by a good amount and if you annualize the $41 million, obviously, it's less than what you guys are guiding to. Was there anything unusual or interesting in the first quarter for interest expense that we should be aware of?
Olivier Leonetti - Zebra Technologies Corp.:
Nothing specific. I'm going to state the obvious, but as Anders indicated, our priority number one is to reduce our debt burden. We want to overachieve our objective of repaying $300 million of debt this year, we are on track for that. Managing for cash is a focus across the enterprise, we have a cross-functional team working on all the elements of cash flow management and you see that happening at the moment.
Keith Housum - Northcoast Research Partners LLC:
Right. But the $41 million, if I annualize that, that's $164 million, and you will be paying down debt during the year. So I guess, are we going to see a higher interest expense for the following quarters than what we saw in the first quarter?
Olivier Leonetti - Zebra Technologies Corp.:
I would say lower. So you should expect interest charge to decrease as we go through the year, as we reduce our debt burden.
Keith Housum - Northcoast Research Partners LLC:
Okay. Thank you.
Operator:
The next question will come from Jason Rodgers of Great Lakes Review. Please go ahead.
Jason A. Rodgers - Great Lakes Review:
Yes. I wondered if you could talk about the performance of the manufacturing vertical in the quarter, and if you're seeing any signs of pickup there?
Anders Gustafsson - Zebra Technologies Corp.:
Yes. So manufacturing is a vertical we've been participating in for a long time, and it was one of the real strengths for the original Zebra business. We are seeing visibility in mobility solutions being a driver for manufacturing. Some of the things we've been doing here to provide new innovative solutions, it would be around this Network Connect solution that we demonstrated at ProMat to get – facilitate or make it as easy as possible for customers or enterprises to incorporate printing and scanning into their work flows and into their IT ecosystems. And we're also working hard to expand the route delivery business. That's a big part of our manufacturing – of actually working with manufacturers to get their products delivered to – it could be restaurants or distribution centers and other things. So we see manufacturing to continue to be a good vertical for us. Not as high growth maybe as healthcare, but it's still a good growth business for us.
Jason A. Rodgers - Great Lakes Review:
And you talked about some expectations for a moderation of organic growth in the second half of the year. Is that just due to the prior-year comparisons? Or are you seeing any reduction of larger projects in the pipeline?
Anders Gustafsson - Zebra Technologies Corp.:
So the first quarter, I think, we had a particularly strong pipeline of large deals, to some degree, fueled by some of our newer products like the TC51, so we wouldn't expect to be able to maintain that high level of – or that cadence for kind of large project business. And then, second half also has tougher compares. So we would expect that the growth rate in the second half will moderate a bit from the first half.
Jason A. Rodgers - Great Lakes Review:
And then, finally, I think you mentioned the expectations are for the gross margin to be – I think you said flat to slightly down year-over-year in the second quarter. Wondered why you're expecting that you'd not see a gross margin expansion year-over-year in the second quarter.
Olivier Leonetti - Zebra Technologies Corp.:
Yeah, we believe that the margin for Q2 is expected to be flat to slightly higher. Yeah. And again, a few reasons for that. One is we're working on productivity initiatives, as I mentioned earlier; and, two, we have a very strong portfolio of products and solutions and that allows us to compete on viable, which is different than price.
Jason A. Rodgers - Great Lakes Review:
Thank you.
Olivier Leonetti - Zebra Technologies Corp.:
Welcome.
Operator:
The next question is from Jeff Kessler of Imperial Capital. Please go ahead.
Jeffrey Ted Kessler - Imperial Capital LLC:
Thank you for taking my question. With regard to the focus that you're putting on retailers and the purchasing priority that you have for retailers, within your solutions that you're offering them, what – I realize you're working with different retailers with different priorities, but within your solutions, what sub-solutions, what products are you focusing on getting them to take on initially? And then, what others are you having them work into as you try to either get them for multi-strategy, or for actually moving them toward e-commerce?
Anders Gustafsson - Zebra Technologies Corp.:
Yeah, so I'll start and then I'll ask Joe Heel to add some comments at the end also. But, yeah, retail we have a very strong portfolio of products for retail overall. We are very much focused on driving our One Zebra into retail too, and so it is not like we're looking to really just lead with one product, we want to make sure that we have our mobile computers, our scanners, our printers customers. And I think our ability to cross-sell and up-sell has been improved over the last few years here. But some of the newer things that are having – resonating or driving a lot of larger deals tends to be the mobile computers, so like the TC51 that we launched in Q4 of last year. That's used in multiple different use cases, but omni-channel enablement is certainly one. If you think of what has to happen within a retail facility in order for them to execute on an omni-channel strategy, they have to have much greater use of technology to be able to do those tasks. So that would be one of the newer solutions that are having a lot of traction. But if you look into the future, I would highlight SmartLens, or SmartSense as we called it earlier, but we renamed it to SmartLens, as one that we think has great opportunity and certainly is resonating very well with our customers. We have a great pipeline of interested retailers, who want to do pilots for that. But that's a solution that really helps to drive much greater visibility into inventory, tracking, assets in a retail facility of people, both customers and sales associates. So it can drive a great ROI. So that would be, I guess, my two cents. And, Joe, you can add a little bit to that.
Joachim Heel - Zebra Technologies Corp.:
Well, building on what you said, I think, there's three areas in retail where both the business processes and the technology innovation are coming together. One is the front of the store where we're enabling empowerment for the associates to interact more with customers. The second is the warehouse, where we're driving a lot of improved productivity. And the third is really the drive towards omni-channel fulfillment that we see in retail. And in all of those you can see what Anders was talking about, the mobile computers and scanners and printers, the more traditional products, are enabling each of those three processes. And that's where also a lot of that Android migration we talked a lot about. That's where a lot of that is happening today. And then in the future, all of the retailers are looking forward to deploying some of our new technologies, the RFID technology, which includes SmartLens is one of the future technologies. In the warehouse it would be technologies like augmented reality that we're working on and bringing to market. So that would be, I think, a good way to overview where we're making an impact in retail.
Jeffrey Ted Kessler - Imperial Capital LLC:
Okay. Great. One other question. One of the ancillary effects of the integration of the combination of the companies was that the conversations you were going to have with management was supposed to rise up, in other words getting up to more C-level conversations around larger projects. In which areas have you been more successful in being able to talk at a full enterprise, C-level responsibility and what areas are you still talking with if you want to call it the – either the security or the logistics person or somebody who's more down in operations and you want to move that one up?
Anders Gustafsson - Zebra Technologies Corp.:
Yeah, I'll start and I'll have Joe add some comments also. But I'd say across all our verticals we are seeing our ability to engage with the executive conversations about the longer-term vision of where we're going and how our new types of solutions can help our customers address some specific problem areas or business opportunities for them. Retail is a great example where we regularly meet with a number of CIOs, and the executive leadership teams of retailers to brainstorm together about what their biggest business issues are, and how we can help apply technology to solve some of those. But these conversations are meant to be additive, so by no means, are we looking to in any way diminish or de-emphasize the conversations we've had over time with people who are in the operations areas, or IT areas, or whatever there might be within our customers' business, but we just want to make sure we can cover the entire organization better and make sure that we can be better aligned on the business issues that are top priority for our customers and make sure we can align our road maps to that. Joe?
Joachim Heel - Zebra Technologies Corp.:
Yeah. I would say the area in which we continue to do a business at maybe the conventional levels of the organization are a large run-rate business, which is quite healthy, continues to operate smoothly with all of the relationships that we've had in place traditionally. Where we have leveled our relationships significantly I would say is particularly around two areas. One is some of these large deals, in particular, as customers make a transition to Android, those deals are large enough that they – and transformational enough for many of the customers that they bring us to the attention of a senior level of management. And we have those conversations there and build relationships out of that. And then, the second one is where we talk about solutions like SmartLens, we are always talking about business cases. We're talking about ROI, and we're having conversations with business level decision makers at a senior level. Those are the two cases.
Jeffrey Ted Kessler - Imperial Capital LLC:
Okay. Great. Thank you very much. I appreciate it.
Operator:
And our last question this morning will come from Paul Coster of JPMorgan. Please go ahead.
Paul J. Chung - JPMorgan Securities LLC:
Hi. This is Paul Chung on for Coster. Thanks for taking my question. So now with ERP online, TSA agreements sorted out by 3Q, and as your new channel program expands, do you see any additional structural benefits from the integration that could provide some cushion for upward revisions to both long-term gross margins and EBITDA margin targets, and if you could remind us, where your long-term margins target stands. Thank you.
Olivier Leonetti - Zebra Technologies Corp.:
So the implementation of the ERP is now creating the conditions for us to drive productivity further. Now as I said earlier, that's not new at Zebra. We have a culture of improving efficiencies. We did that before the acquisition. We would do that as the acquisition is finalized. And we have the opportunity to improve the various ratios of the P&L. So gross margin but also OpEx. For that reason, we feel confident about the EBITDA margin range we gave for the year of about 18% to 19% despite currency headwinds.
Paul J. Chung - JPMorgan Securities LLC:
Thank you.
Operator:
This concludes our question-and-answer session. I would like to turn the conference back over to Mr. Steele for any closing remarks.
Michael A. Steele - Zebra Technologies Corp.:
Thank you all for joining the call today. Have a great day.
Operator:
And thank you, sir. The conference is now concluded. Thank you for attending today's presentation. You may now disconnect.
Executives:
Michael A. Steele - Zebra Technologies Corp. Anders Gustafsson - Zebra Technologies Corp. Olivier Leonetti - Zebra Technologies Corp. Joachim Heel - Zebra Technologies Corp.
Analysts:
James E. Faucette - Morgan Stanley & Co. LLC Richard Eastman - Robert W. Baird & Co., Inc. Jason A. Rodgers - Great Lakes Review Saliq Jamil Khan - Imperial Capital LLC Brian P. Drab - William Blair & Co. LLC Matthew Cabral - Goldman Sachs & Co. Keith Housum - Northcoast Research Partners LLC Paul Coster - JPMorgan Securities LLC Michael Morosi - Avondale Partners LLC
Operator:
Good day and welcome to the Fourth Quarter 2016 Zebra Technologies Earnings Conference Call. All participants will be in listen-only mode. After today's presentation, there will be an opportunity to ask questions. Please note this event is being recorded. I would now like to turn the conference over to Mike Steele, Vice President of Investor Relations. Please go ahead.
Michael A. Steele - Zebra Technologies Corp.:
Good morning and thank you for joining us. Today's conference call and slide presentation will include prepared remarks from Anders Gustafsson, our Chief Executive Officer; and Olivier Leonetti, our Chief Financial Officer. Anders will begin by discussing our fourth quarter highlights and key drivers of the results and progress made in 2016. Olivier will then provide more detail on the financials and discuss our outlook for 2017. Anders will conclude with discussion of Zebra's strategic priorities. Following the prepared remarks, Joe Heel, our Senior Vice President of Global Sales, will join us as we take your questions. This presentation is being simulcast on our website at investors.zebra.com and will be archived there for at least one year. Before we begin, I need to inform you that certain statements made on this call include forward-looking statements, which are subject to the Safe Harbor provisions of the Private Securities Litigation Reform Act of 1995. These statements reflect the company's current expectations concerning future events and are subject to a number of factors and uncertainties that could cause actual results to differ materially. A detailed discussion of these factors and uncertainties is contained in the company's filings with the Securities and Exchange Commission. During this call, we will make reference to non-GAAP financial measures as we describe business performance. You can find reconciliations of our GAAP to non-GAAP results in today's earnings press release and at the end of the slide presentation. Also, our financial results include the divested wireless LAN business through October 2016. In this presentation, our references to organic sales growth for the consolidated company, the Enterprise segment, our services business and all regions are in a constant currency basis and exclude the sales results from the wireless LAN business in both 2016 and the prior year. Now, I'll turn the call over to Anders.
Anders Gustafsson - Zebra Technologies Corp.:
Thank you, Mike. Good morning, everyone, and thank you for joining us. As you see on slide 4, we delivered solid results in the fourth quarter, thanks to strong execution by our team and disciplined cost management. For the quarter, we reported net sales of $944 million at the high-end of our guidance range, with organic growth of 3.5%. We drove gross margin expansion and reduced operating expenses. And we achieved a 19% adjusted EBITDA margin, reflecting a 310 basis point improvement over the prior year, resulting in non-GAAP EPS of $1.93, a 48% increase from the prior year period. A few additional highlights during the quarter include solid growth in our largest region, North America, led by strength in retail; a record quarter in our mobile computing, led by the strongest product launch in our history with our new TC51 Mobile Computer; a return to growth in our printing business; and sales growth in our Latin America region in a very challenging macroeconomic environment. For the full-year, we paid down $382 million in debt, significantly exceeding our goal of $300 million. This was driven by increased earnings, excellent working capital management and proceeds from the sale of our non-core wireless LAN business. As a result, we are well on our way to exceeding our two-year goal of $650 million in debt pay-down. We have seen steady improvement over the past year. We returned to organic sales growth in the fourth quarter after a challenging start to 2016, while also driving improved profitability and cash flow. At the same time, we have been extending our leadership position by continuing to deliver innovative solutions that create value for our customers. As shown on slide 5, our improved performance was a direct result of the successful execution of our strategic priorities in 2016. First, we gained market share and grew margin and profits in an improving global environment, while also prudently managing our cost structure. While we have seen pockets of elevated promotional activity, we have remained disciplined yet flexible in our approach. In our services business, we delivered solid gross margin expansion and low single-digit organic sales growth by successfully executing on our operational plan. Zebra's positioning with customers and partners remains unmatched. We announced a number of new offerings that further differentiated us as the leader in Enterprise Asset Intelligence or EAI. Key introductions throughout the year include refreshed and strengthened mobile computing and data capture devices for warehouse, storefront and field mobility use cases. These devices have enhanced capabilities and applications that enterprises require to optimally run their operations. Our mobile devices are supported by Zebra's Mobility DNA suite, which layers enterprise-rich features on top of the standard Android platform. As a result of our early strategic investments in Android, we are ahead of the competition and have the broadest portfolio in the industry. Today, nearly half of our mobile computing shipments are Android-based devices. With more than 14 million legacy Windows-enabled mobile computers in the market today, Zebra has a significant opportunity to gain additional share over the next several years, as Microsoft phases out support of its legacy mobile operating system. In 2016, we launched Asset Visibility Services or AVS as an extension to our OneCare managed service portfolio. Designed to increase mobile computer and printer performance, AVS offers insight into device health, utilization and availability, resulting in increased productivity and operational efficiency. We also introduced Trailer Load Analytics, which enables our customers in the transportation and logistics space to monitor and optimize load efficiency. Second, we continue to successfully manage our overall cost structure through tight controls on spending. With regard to our investment in the business to drive growth, we have employed a disciplined R&D process focused on identifying opportunities with the highest potential to strengthen our core portfolio and EAI solutions. Third, we made excellent progress on improving free cash flow, lowering operating cash levels and retiring debt balances. Finally, we are harnessing the strength of the Zebra brand to further extend our leadership position in EAI, and we are delivering on our financial objectives. Upon execution of our global ERP implementation, which is scheduled for mid-year, our transition to One Zebra will be complete. With that, let me now turn the call over to Olivier to review our financial results in greater detail and provide our 2017 outlook.
Olivier Leonetti - Zebra Technologies Corp.:
Thank you, Anders. It is a privilege to be part of the Zebra team and its long successful history. I am excited about the opportunities in front of us. As a reminder, all references to organic sales growth for the consolidated company, the Enterprise segment and all regions are on a constant currency basis and exclude the sales results from the wireless LAN business in both 2016 and the prior year. Let us begin with a walk through the P&L. As you can see on slide 6, adjusted net sales in the fourth quarter were $944 million, up 3.5% on an organic basis. Solid fourth quarter sales performance was driven by our innovative portfolio resulting in strength across most regions. Enterprise segment sales of $617 million increased approximately 4% on an organic basis. Sales on mobile computers increased due to strength in retail and demand for our new devices. Pre-transaction Zebra sales were $327 million, up approximately 3% on a constant currency basis. As Anders highlighted, we returned to growth in printing in Q4, led by solid growth in mobile printing. Sales of supplies were higher, while sales in our location solutions business were lower. Turning to our regions, organic sales growth in North America was 6%, driven by strength in mobile computing, mobile printing and services. We saw particular strength in retail. EMEA sales decreased 2% from a year ago on an organic basis. While underlying trends were solid, we cycled a significant sale in the prior year period to a large customer in the UK. Sales in Asia Pacific were up 5% on an organic basis, including the adverse impact of the previously communicated printer price concessions of nearly $2 million. We also continued to see strong growth trends in China. As Anders highlighted, Latin America sales increased 12% on an organic basis, which was a sharp reversal from the steep year-on-year decline during the first three quarters of the year. This was driven by strong growth in Mexico, resulting from our team's efforts to stimulate growth in a very challenging environment. Adjusted gross margin of 46.1% was 90 basis point higher than the prior year period. We benefited from our continued focus on cost reduction and additional improvement in services margin. Adjusted operating expenses declined by $24 million, primarily due to the benefit of our productivity initiatives and expense controls, as well as the sale of our non-core wireless LAN business. Fourth quarter 2016 adjusted EBITDA margin was 19%, a 310 basis point increase from 15.9% in the prior year period. This was driven by higher gross margins and disciplined operating expense management, partially offset by approximately 10 basis points due to foreign currency impacts. Finally, it is worth highlighting that our full-year 2016 EBITDA margins will have been approximately 3 percentage points higher using currency rates as of the Enterprise acquisition in 2014. Non-GAAP earnings per diluted share increased to $1.93 in the fourth quarter compared to $1.30 in the prior year period. A lower tax rate impacted by tax adjustments and changes in profitability mix by jurisdictions positively impacted fourth quarter 2016 non-GAAP EPS by approximately $0.16. Acquisition and integration cost related to the Enterprise acquisition declined throughout 2016. We expensed $27 million in Q4 and expect continued sequential declines in spending through the first half of 2017 as we complete the integration. For the second half of 2017, we expect integration expenses to be minimal. Turning now to the balance sheet and cash flow highlights on slide 7, we ended the fourth quarter with $156 million in cash, which includes $98 million held outside the U.S. Zebra has strong liquidity and no borrowings on our $250 million revolving credit facility. At year-end, we had $2.6 billion of long-term debt on the balance sheet, which is 65% fixed rate, including nearly $700 million of floating to fixed LIBOR swaps against our term loan. In December, we successfully completed our second repricing of the year on our $1.7 billion term loan, reducing the spread by an additional 75 basis point and saving approximately $13 million of annualized interest expense. Strong cash flow, repatriation of international cash and net cash proceeds from the sale of the wireless LAN business enabled $382 million in principal payments on our term loan during 2016. Our net-debt-to-adjusted-EBITDA ratio decreased to 4 times as of year-end, down from 5.1 times as of the close of the Enterprise acquisition. Capital expenditures were $77 million for the full-year 2016, down from $122 million in 2015, primarily due to lower spending on integration and real estate. We generated $295 million of free cash flow in 2016, which was a significant improvement from the prior year. The key drivers of this improvement were working capital optimization, reduced integration and restructuring cost, improved margins and lower capital spending. With respect to the wireless LAN transaction, we netted $29 million of cash proceeds in the fourth quarter after transaction fees, escrow, taxes and other adjustments. With respect to foreign exchange, for 2017, we implemented a rolling four quarter program to hedge the euro in order to mitigate the impact of exchange rate volatility. As a reminder, approximately one-quarter of our total company sales are denominated in euros, and it is the only currency where we have material exposure to sales, profitability and cash flow. Slide 8 shows our path to financial deleveraging. We expect to exceed our original goal of $650 million of debt pay-down for the 2016 and 2017 two-year period. Our top priority for cash flow and excess cash balances is to aggressively pay down the acquisition debt to achieve an investment grade credit rating. We entered the first quarter of 2017 with a solid sales backlog and healthy pipeline of opportunities. These facts, along with the assumption of the continuation of a gradually improving macro environment, give us cautious optimism for our outlook. On slide 9, you will see that for the first quarter of 2017, we expect the change in adjusted net sales to be between negative 2% and positive 1% on a nominal basis. Organic sales growth is expected to be between 3% and 6%, which excludes the adverse impact of 4 percentage points from wireless LAN, as well as the adverse impact of 1 percentage point from changes in foreign currency rates. We expect organic sales growth to moderate through the balance of 2017, considering the year-over-year comparisons to our improving results through 2016. First quarter 2017 adjusted EBITDA margin is expected to be approximately 17%, which assumes flat to higher gross margin and lower operating expenses relative to the fourth quarter of 2016. Non-GAAP diluted EPS is expected to be in the range of $1.20 to $1.40. For the full-year 2017, we expect low single-digit organic sales growth. This outlook exclude the adverse impact of 3 percentage points from wireless LAN, as well as the adverse impact of 1 percentage point from changes in foreign currency rates. Full-year 2017 adjusted EBITDA margins are expected to be in the range of 18% to 19%, including an 80 basis point adverse impact from year-on-year foreign currency changes. Our full-year outlook assumes slightly higher gross margin rate compared to the prior year period due to continued productivity improvements, offset by impacts of foreign currency changes. We also expect lower operating expenses due to cost efficiencies, as we complete the integration of the company, as well as from the sale of the wireless LAN business. For 2017, we expect debt pay-down to exceed free cash flow and to be back-end loaded in the year. Our goal is to pay-down at least $300 million of debt, which is supported by higher EBITDA, lower integration expenses, lower interest cost and reduced cash balances required to operate the business. Our teams made great progress in 2016 to optimize cash conversion metrics. However, we do not expect working capital to be a source of cash this year. Please reference additional full-year 2017 modeling assumptions on slide 9. With that, I would turn the call back to Anders.
Anders Gustafsson - Zebra Technologies Corp.:
Thank you, Olivier. In 2016, we successfully completed our planned integration milestones, executed in a challenging global environment, extended our market leadership, and ended the year in a position of strength. We are staying ahead of an evolving technology landscape through focused investment and close collaboration with our customers and partners. Building on this strong foundation, we are focused on several areas to further solidify our leading positions globally and to drive growth. First, we are leveraging our scale, innovation and relationships with customers and partners to extend our leadership with the most innovative portfolio of Enterprise solutions and sensing technologies in the market. Second, we are advancing our Enterprise Asset Intelligence vision by capitalizing on key technology trends and leveraging Zebra's deep knowledge of the markets we serve. Third, we are executing on the final phase of the Enterprise integration, which includes harmonizing and streamlining back-office systems and processes. And fourth, we are enhancing Zebra's financial strength by increasing profitability, improving cash flow and optimizing our capital structure. Now, turning to slide 11, connecting the physical and digital worlds to increase visibility into business operations and workflows is the essence of the Intelligent Enterprise. We are uniquely positioned to capitalize on this opportunity by leveraging our deep market expertise and key megatrends such as mobility, cloud computing and the proliferation of smart devices. According to industry experts, within three years, 30% of hospitals will be running on real-time healthcare systems that will leverage location, identification and mobility for clinicians, patients and assets; 15% of global retail sales will occur online, requiring new fulfillment solutions, such as our industry-leading wearable computing and picking solutions; more than 40% of the global manufacturing workforce will be comprised of mobile workers that need access to real-time data to run their operations; and 15% of shipments within T&L will be instant delivery, requiring new levels of visibility throughout their transportation networks. Our solutions directly address these trends and will provide a significant source of growth for us. Slide 12 highlights the key industries we serve. In 2016, we launched a number of solutions that transformed the way our customers do business to enable a more Intelligent Enterprise. Our software, services, analytics and hardware are used to connect customers' assets, systems and people, giving their entire operation a digital voice. As a result, we have increased strategic engagement with customers, which is translating into new growth opportunities for Zebra. For example, in retail and e-commerce, we are seeing transformation driven by several trends including mobility, inventory visibility and multi-channel fulfillment. These trends have the common thread of delivering on increased customer expectations. Both online and brick-and-mortar retailers realize the vital need to invest in technology that provides the improved levels of visibility and functionality necessary to thrive in an evolving environment. A recent Zebra survey highlighted the increasing demands of the retail shopper. We found that nearly two-thirds of shoppers are willing to make purchases from stores that provide better customer services and more than 40% of shoppers agree that they have a better experience in stores where sales associates use the latest technology to assist customers. This means retailers need to delight their customers and equip their associates with the tools necessary to provide better in-store experiences, including real-time inventory visibility. Our solutions are doing just that. At the National Retail Federation Trade Show in January, we launched a revolutionary new EAI solution for the retail sector called SmartSense. This solution leverages multi-technology sensors, a data analytics engine and applications to identify and track the journey and location of merchandise, as well as associates and shoppers. SmartSense enables our retail customers to increase sales, deliver a superior omni-channel experience, and reduce, shrink, theft and operational costs. Outside of retail, Zebra's recent Warehouse Vision Study found that more than 40% of respondents cited the need to reduce delivery times as a top driver of investment in their supply chain. This could include a wide variety of Zebra solutions. In healthcare, patient identification and timely treatment are critical success factors. Smart, non-invasive technology that provide hospitals real-time tracking, evaluation and feedback is crucial to enable better patient outcomes. In closing, our 2016 performance underscores our ability to extend our leadership in the market in any macroeconomic environment. The real-time visibility that Zebra solutions provide is a key competitive differentiator for us. They enable our customers to improve their operating efficiency, comply with regulations and deliver a superior level of customer service. We are well positioned to meet our objectives in 2017 and beyond. We are excited by the opportunities ahead to drive value to our customers and for our shareholders. Finally, I would like to conclude by thanking our employees for their strong commitment and many contributions to help us realize our One Zebra vision. And with that, I'll hand the call back to Mike Steele.
Michael A. Steele - Zebra Technologies Corp.:
Thanks Anders. We'll now open the call to Q&A. We ask that you limit yourself to one question and one follow-up, so that we can get to as many of you as possible. Operator, please instruct our callers on how to ask a question.
Operator:
Thank you. We will now begin the question-and-answer session. Our first question comes from Jeremie Capron of CLSA. Please go ahead. Jeremie, your line is now open. Our next question comes from James Faucette of Morgan Stanley. Please go ahead.
James E. Faucette - Morgan Stanley & Co. LLC:
Thank you very much. I just had a couple of questions. First, it seems like the business is accelerating pretty nicely or at least showing good on December quarter-end and initial outlook for both the hardware and printing businesses on the back of new products and initiatives. Can you talk about how you're thinking about the evolution of that growth and prospects as we go through 2017? I'm just trying to understand what's built into your guidance and formulation of it. And then, the second question is, longer term, how are you thinking about the need – or if there is a need for you to increase your investment in the software and services to better deliver more complete solutions to your customers? Thanks.
Anders Gustafsson - Zebra Technologies Corp.:
Sure, I'll start here. So, first on the outlook, we ended 2016 on a position of strength. We saw great momentum build throughout 2016. We obviously had a tough start, but momentum continued to grow and 2016 ended strongly, right. And that momentum, I think, has been continuing into the first part of 2017. All four regions did perform very well in Q4, and our products – also all our product families performed well. And I think we are well positioned to continue to drive growth here. So, I think we entered 2017 with the strongest product portfolio we've had in a very long time, and I feel very good about the competitiveness of our solutions. And we're getting very good feedback from our customers and partners on both the line-up of solutions that we have, as well as the progress on the integration, as we're working our way through that. As we entered 2017, we also had a higher backlog than we had last year. So, that gives us an extra confidence, and a robust pipeline of new opportunities. So, based on all of that, I feel that our 2017 outlook is prudent as we see things today. And as you look through the year, maybe the comps get a little tougher, but we feel that this is a prudent and good outlook. But we also see that we have a very strong foundation from which we can grow and continue to extend our leadership. And do you want to...
Joachim Heel - Zebra Technologies Corp.:
Well, this is Joe Heel speaking. Your second question was around the software and services?
Anders Gustafsson - Zebra Technologies Corp.:
Yeah. What I was going to say on that one was – we certainly recognize that software will become a more prominent part of our portfolio. So far, we have created a software organization and a software BU within the company. It's a smaller organization today, but we're looking to make some smart investments to both – gain some greater knowledge and put some investments behind some very compelling opportunities. We are certainly looking – if you think of our mobile computing platform around Mobility DNA as an example also, we have – we are doing a lot things around software to make sure that our devices are as smart and connected as they can be, so we can use them to both generate data to fuel other type of applications and use cases. And on the printing side, I'd say one of our biggest differentiator is Link-OS, which is our real-time operating system, which makes the printer a smart and intelligent network device or network citizen. So, we are working on developing more use cases and more applications that we can satisfy by – that are closely related to our devices.
Joachim Heel - Zebra Technologies Corp.:
And perhaps to add and point out some of the things that were mentioned earlier, that our proof points of the importance of software and services as we evolve towards solutions around Enterprise Asset Intelligence, we mentioned the launch of OVS and AVS, which are services that we are now providing to give visibility to the status of our devices, which enables our customers to manage them in a much more effective way. We also mentioned the SmartSensing (34:10) solution, which was launched at NRF, which is a combination of hardware, software and services needed in order to provide retailers with visibility. And another example was the TLA solution that we're providing to logistics customers, again, one that includes hardware, software and services needed to optimize doctor (34:33) operations. So, those are some examples of how we think that software and services are central to our long-term targets for growth.
James E. Faucette - Morgan Stanley & Co. LLC:
All right, thanks.
Operator:
Our next question comes from Richard Eastman of Robert W. Baird. Please go ahead.
Richard Eastman - Robert W. Baird & Co., Inc.:
Hi, first question just is around EMEA. Could you just kind of speak to maybe where we ended up in local currency or constant currency for the full-year in EMEA? And then just kind of maybe speak to the tone of business, tone of demand there. The macro picture seems to be continuing to improve. And I'm just curious, as you move into 2017, what your expectations might be for that region.
Anders Gustafsson - Zebra Technologies Corp.:
So, I'll start first with maybe more like setting the context around EMEA, and then Olivier will follow-up with the specific numbers for you. But the underlying trends in EMEA has been very positive. We had a rich mix of wins with existing and new customers in Q4. Retail was strong. T&L was also strong. The TC51 Mobile Computer launch went very well in Europe, and we had some big wins with important customers there. So, as we look at 2017, we do expect to continue to see positive trends as we go out the year and continue to drive growth from Europe.
Olivier Leonetti - Zebra Technologies Corp.:
And in terms of performance for EMEA in local currency, it would have been a decline, a slight decline, maybe in the range of zero to 1%.
Richard Eastman - Robert W. Baird & Co., Inc.:
Okay. And then, when we look into 2017, I'm curious the local currency with all adjustments with the wireless LAN business, the thought is a low single-digit revenue growth for 2017 is maybe what the thought process is now. Anders, if you were to maybe identify two upsides to that, what might those be? For instance, would that be U.S. retail spending or how could we see some upside to that low single-digit kind of adjusted outlook, revenue outlook?
Anders Gustafsson - Zebra Technologies Corp.:
Let me start by giving you a sense of a little bit more broadly maybe on the outlook here. So, we ended 2016 strong and we see that momentum coming in. Well, we are well positioned for growth across our regions and with our products. The business is quite diversified, and we have a number of different avenues or levers to pull to achieve growth. There are areas of the business that I consider to be somewhat under-penetrated, I would call, supplies, services and healthcare to be some of those. And I would say also our Enterprise Asset Intelligence vision, that's something that is compelling to customers and generates a lot of interest, and we have a number of new attractive offerings in that area. So, when we go back and look at our 2017 outlook, I think it is prudent based on everything we know today. There's obviously some level of upside or downside, however you look at it, that can happen. But as we see things today, we think that this is a prudent outlook.
Richard Eastman - Robert W. Baird & Co., Inc.:
Okay, okay. All right, thank you.
Operator:
Our next question comes from Jason Rodgers of Great Lakes Review. Please go ahead.
Jason A. Rodgers - Great Lakes Review:
Yes. A question on the organic growth forecast for the first quarter. It seems like you're looking for a little bit of acceleration from the fourth quarter, and I wonder if you could talk about where you're seeing that. Is it anywhere in particular or just across the board?
Anders Gustafsson - Zebra Technologies Corp.:
Our Q1 outlook is strong for all regions and I'd say all product families. So, I think the strong momentum we had in Q4 is carrying into the first quarter here also. And the strengthening on, say, a percentage year-over-year growth also has to do a little bit with we had a weaker compare in Q1 of last year.
Jason A. Rodgers - Great Lakes Review:
And wonder if you can comment on your distributor inventory levels and the progress you're making with the new channel program.
Anders Gustafsson - Zebra Technologies Corp.:
Yeah. So, first PartnerConnect, we launched PartnerConnect, our new channel program, in Q2 of last year. It's now been basically working for nine months or so. We're very pleased with how it's gone. I think it's been well received as a good structure, a good program. We were able to gain share of wallet with our channel partners through 2016. And like I say, I'm quite pleased with that, because going through all the complexities of our integration and be able to gain share at the same time, I think is quite an achievement. And so, yeah, so the channel program I think is working very well. The second part – I forgot the second part of the question.
Jason A. Rodgers - Great Lakes Review:
The inventory levels.
Joachim Heel - Zebra Technologies Corp.:
The inventory levels.
Anders Gustafsson - Zebra Technologies Corp.:
Inventory levels, yeah. So, we target about 50, 55 days of inventory with our channel partners. And we've stayed close to those targets for the year, and we've entered 2017 with an appropriate inventory position with our distribution partners across the world. So, we feel that's healthy. It's good.
Jason A. Rodgers - Great Lakes Review:
And then, just looking at the synergies realized, $50 million, in 2016 from ES, is $20 million still the target for 2017 and is there anything additional that you can realize in 2018?
Olivier Leonetti - Zebra Technologies Corp.:
So, that's correct. $20 million, mainly in COGS, is what we believe we will realize. We have a fair amount of line of sight of that number. And in addition, as we implement our new ERP system and we'll do that in the middle of this year, we believe we will have further opportunities to increase operational leverage in the company.
Jason A. Rodgers - Great Lakes Review:
And then, if I could just squeeze one more in, you mentioned during the prepared remarks about pockets of elevated promotional activity. Is that something new that you've seen from past quarters, and maybe if you could say where you're seeing that and what you're doing to address it? Thank you very much.
Anders Gustafsson - Zebra Technologies Corp.:
So, our markets have always been competitive, right, so that's not new. And I think we've mentioned we've had the same concept of some pockets of elevated promotional activities in earlier calls also. And our approach continues to be one where we're trying to respond in a very disciplined way. We want to have flexibility to go after deals that we think are worth winning and that we need to win, but we do it with a strong focus on driving profitable share gains. That's our – we gained share in the past year, but our – the one metric, say, that we're trying to really maximize is to drive profitable growth and maximize the value of the Enterprise over the long-term. So, we want to make sure that we are prudent in how we pursue those things and disciplined in our approach.
Jason A. Rodgers - Great Lakes Review:
Thanks very much.
Operator:
Our next question comes from Saliq Khan of Imperial Capital. Please go ahead.
Saliq Jamil Khan - Imperial Capital LLC:
Hi. Good morning, Anders.
Anders Gustafsson - Zebra Technologies Corp.:
Good morning.
Saliq Jamil Khan - Imperial Capital LLC:
Anders, when you were at NRF, what gave you confidence that the retailers are willing to open up the wallets and invest in these new retail technologies over the next 12 months to 18 months?
Anders Gustafsson - Zebra Technologies Corp.:
Yeah. Retail has always been a strong vertical for Zebra, and I think we're very well positioned to capitalize on the transformation that's currently going on, driven by e-commerce and omni-channel. Our traditional, say, brick-and-mortar customers are recognizing the need for them to invest more in our type of technologies to drive improvements and enable them to compete against e-commerce. So, investments to drive greater customer experiences, enable different delivery modalities such as buying online and pick up in-store, but also to drive just greater efficiencies to enable them to compete on price with others. And we also see – and we have had several, I think, large retailers in the U.S. publicly talk about their strategy of stepping up investments in technology to do just that. We also see traditional e-commerce players investing meaningfully in our type of solutions to enable them to scale efficiently and also to be able to offer new customer offerings. So, I think that bodes well for us. And our portfolio to address retail, both brick-and-mortar and e-commerce, is very strong. The TC51 Mobile Computer that we launched in Q4, that was the fastest ramping product in the history of the company. It really was a great success for us. And at NRF, we also showed a couple of other products that you might have seen, so like MP7000 (44:26), it's a flatbed scanner that's very competitive, that's coming out this year, and the SmartSense solution that Joe also referred to here. And also, I'd say we feel good about being able to add additional customers through the year. So, in 2016, we added a lot of new customer names, both traditional brick-and-mortar customers as well as e-commerce customers. And I guess this all gives us confidence that momentum will continue into 2017.
Saliq Jamil Khan - Imperial Capital LLC:
And then, Anders, as you kind of walk around the booth at NRF, one of the things that you saw over the last couple of years was there are payment solution providers, asset tracking solution providers or scanners and printers solution providers that were out there. So, where do you believe the Zebra technology ranks in the purchasing priority for the retailers? And wherever you believe it ranks, how do you actually improve that ranking as well, so they're more likely – the retailers are more likely to go ahead and adopt the Zebra technology as opposed to the payment solution technology that's out there?
Anders Gustafsson - Zebra Technologies Corp.:
Yeah. I think I will say that we have – we are essential for retailers. If retailers want to implement an omni-channel type of strategy, I think that getting that increased visibility into what their – the in-store visibility, being able to effectively guide people to do the pick-up and the self-checkout and so forth in the store are capabilities that are essential for them to have. And we do offer that. Now, many things that retailers do are broader projects, and we are not the only thing that's in it. So, there are certainly other solutions that goes into that too. But I do believe that we are considered to be a strategic partner to many of our largest retail customers, because they see the value and the essence of what we do. Maybe, Joe, you can add something.
Joachim Heel - Zebra Technologies Corp.:
Yeah. Also, bear in mind that our go-to-market strategy inherently is one of partnering. So, you will find us, in many cases, partnering with many of those solution providers that either provide checkout solutions or payment solutions. And indeed, if you look at many of the most prominent solutions that were showcased at NRF, you'll see that there's either a Zebra inside or there's a Zebra partnership involved there. So, that's deliberately part of our strategy.
Saliq Jamil Khan - Imperial Capital LLC:
Okay. And just one last question on my end. To get to the organic growth outlook of 3% to 6%, could you kind of break-down what the outlook looks like for the different geographies?
Anders Gustafsson - Zebra Technologies Corp.:
No, for Q1, I think we tend to give you an outlook for the company, and we give you some color for each of the regions. I think we've gone through some of the regions here already this morning and for the products. But we don't really break it down by all its components.
Saliq Jamil Khan - Imperial Capital LLC:
Great. Thank you.
Anders Gustafsson - Zebra Technologies Corp.:
Thank you.
Operator:
Our next question comes from Brian Drab of William Blair. Please go ahead.
Brian P. Drab - William Blair & Co. LLC:
Hi, good morning and thanks for taking my questions. Just wanted to...
Anders Gustafsson - Zebra Technologies Corp.:
Good morning.
Brian P. Drab - William Blair & Co. LLC:
Good morning. Just wanted to start with just a quick question on OpEx for 2017. I guess we should be modeling OpEx in terms of dollars to be down in 2017. Just wondering if you could give us a better sense for how much those dollars should be down and how it breaks down in terms of benefits from restructuring and productivity versus how much OpEx was associated with the wireless LAN business.
Olivier Leonetti - Zebra Technologies Corp.:
Good morning, Brian. We gave you two numbers on purpose, one which is a gross margin number. We believe that this gross margin number will slightly increase in 2017. And we also gave you an EBITDA number of 18% to 19%. So, you can deduct what the OpEx is. And we did it this way for a reason. We want to adjust the OpEx of the Enterprise based upon the trajectory of the business. That's why we model it this way. However, the integration effort is actually well on its way. We believe that we're going to hit our various commitments. And in addition, the implementation of our new ERP system mid-year will give us the opportunity to deliver additional operational leverage.
Brian P. Drab - William Blair & Co. LLC:
Okay, great. Okay, that's helpful. Thanks. And then, I guess this is just sort of theoretical, I guess, at this point, but there's a lot of discussion around tax policy changes, of course. And I was wondering if you could just give us an update in terms of how much of your manufacturing is done overseas. I know the Legacy Zebra business manufacturing went to Jabil, and how much of the Motorola Enterprise business is done overseas and just the total – if you look at your total manufacturing footprint, what percent of that is overseas?
Olivier Leonetti - Zebra Technologies Corp.:
Let me answer indirectly to your question, Brian. So, we don't know for sure what a new tax reform will include. So, we have spent actually a fair amount of time with our teams internally, with our business partners, with our various advisors, and we believe that we have the ability to mitigate the impact of a new tax reform. Looking at the way the supply chain is structured is one lever. That's not the only lever.
Brian P. Drab - William Blair & Co. LLC:
Yeah. So, I understand it's not the only lever. I'm just wondering, could you help us at all – if we did focus on this one lever for a second, what – how much of the manufacturing is done overseas? I guess – I understand that the Legacy Zebra, most of it is done at Jabil. But do you reveal how much of the Motorola business – I'm just not as familiar with that side of the business in terms of the manufacturing footprint.
Olivier Leonetti - Zebra Technologies Corp.:
So, we haven't disclosed how exactly on purpose. It's obviously competitive information. And we could restructure the supply chain in order to achieve our goals, which is to make tax reform neutral. So, there are few things we can do. We don't want to be definitive for obvious reasons. We don't know really what the tax law is going to be. But we have various scenarios, and all of them, we believe, would be – will lead to a neutral impact for the new tax reform.
Brian P. Drab - William Blair & Co. LLC:
Got it.
Anders Gustafsson - Zebra Technologies Corp.:
But to give you a little bit more color maybe as to – our supply chain is probably very similar, I suspect, to most electronics supply chains. So, we have a significant footprint of manufacturing and also assembly in Asia, but we also have it in Mexico. And we have all our converting and a lot of our services activities in the U.S. But that only – that gives you kind of the current footprint. There are certainly things that we can do to mitigate any impacts of any border-adjustment taxes, but we still don't know what they look like or anything. But we are working on how would we respond to various scenarios.
Brian P. Drab - William Blair & Co. LLC:
Okay. Thanks very much and congrats on the solid quarter.
Anders Gustafsson - Zebra Technologies Corp.:
Thank you.
Operator:
Our next question comes from Matt Cabral of Goldman Sachs. Please go ahead.
Matthew Cabral - Goldman Sachs & Co.:
Yeah, thank you. So, it sounds like the TC51 is off to a pretty good start. Can you just talk a little bit about where you've seen the biggest traction so far and if you think there was any meaningful amount of pent-up demand that you had heading into the launch of that product?
Anders Gustafsson - Zebra Technologies Corp.:
Yeah. So, the TC51 is a – we think of it as a mid-range Android all-touch device. It certainly met an unmet – or satisfied an unmet need in the market, because otherwise we wouldn't have had that kind of launch or that kind of ramp, right. So, I think we got it right from a form factor, from a functionality perspective. We got kind of the latest and greatest operating system drop (53:04), chipsets and so forth in there. So, it was a very compelling product when it came out, and we're seeing – still seeing very good feedback from customers about it. We were down at the HIMSS this past week also, which is the healthcare show, and had a great interest from healthcare providers in that product. And we're coming out with a special healthcare version of the TC51. But the Q4 launch was primarily aimed at retailers, so mostly say brick-and-mortar retailers who are working on omni-channel type of solutions, and also to help them to have a more compelling customer experience by arming their sales associates with better tools to engage with their customers.
Joachim Heel - Zebra Technologies Corp.:
Yeah. I would add two things in terms of the pent-up demand opportunity that I think TC51 squarely hit. On the one hand, retail and the need to compete with e-commerce that this device enables in a number of different directions. On the other hand, bear in mind this transition of operating systems, which is still ongoing. And many of our customers, whether they're in retail, healthcare or other verticals, are looking to make that transition and are waiting for or have been waiting for the compelling opportunity to do that. And TC51, I think, struck that nerve and hit that opportunity squarely, which is why it's been such a successful launch.
Anders Gustafsson - Zebra Technologies Corp.:
Yeah. Maybe one more point to say also there's been a lot of conversations or concern over the years around consumer encroachment, and the TC51 certainly – I think the first customer we had was a very large consumer device user, where we were able to basically win them to switch over to our devices. So, I think we – this is a great way for us to compete against the consumer devices also.
Matthew Cabral - Goldman Sachs & Co.:
Great. And then, as my follow-up, I hate to ask a question on tax rate. But I guess just given the magnitude of the difference, can you give us a little bit more detail on what drove the benefit in the fourth quarter and just the right level that we should be thinking about just on an ongoing basis as we go throughout 2017?
Olivier Leonetti - Zebra Technologies Corp.:
Absolutely. So, at the end of Q3, we were planning a tax rate for the year 26%. So, that was an estimate that was based upon the forecast, assuming a mix of profit by legal entities or tax jurisdictions. So, when we closed the year, based upon the mix of the profit, based upon additional work we did as part of the year-end process, the tax rate for the year moved from 26% to 23%. And we had to book the full impact in the Q4 quarter, which was about $0.16. Now, to answer to your second question in terms of tax rate for 2017, we believe that low to mid-20s will be a good planning assumption.
Matthew Cabral - Goldman Sachs & Co.:
Thank you.
Operator:
Our next question comes from Keith Housum of Northcoast Research. Please go ahead.
Keith Housum - Northcoast Research Partners LLC:
Good morning, gentlemen. Thanks for taking my question, and congratulations on the execution during the year. Anders, can you revisit your long-term growth rate of 4% to 5%? Obviously, printers came off of an incredible stretch here in 2015, with double-digit growth for several years. But since then, it looks like the growth rate has been much lower. Do you still think the 4% to 5% long-term growth rate over the cycle is the right way to think about it?
Anders Gustafsson - Zebra Technologies Corp.:
Yeah. We still think 4% to 5% growth rate or the target is an appropriate target for us over the cycle. If you look at our performance over the last two years, we have actually hit that level. It didn't kind of come exactly the way we had expected. So, we had almost 10% in constant currency growth in 2015, and we were just a tad of growth in 2016. So, our business is a bit more cyclical than we might enjoy, but it tends to drive it towards a good number over time. But again, we feel we have a good diversified business with many avenues and levers to pull in order to achieve our growth. And generating the kind of growth we did in the last two years, while we were going through a very complex integration, I think is a testament to our execution. And we still feel that that's an appropriate target for us and that's what we're going for.
Keith Housum - Northcoast Research Partners LLC:
Great, thanks. And then if I can follow-up, I think you guys have addressed this a little bit in the previous question regarding TC51. But the mobile – the Microsoft operating systems now, the Internet of Things operating system's out there. You still have the legacy system, which is to be end of lifed in 2020. But obviously, you guys have a huge advantage with the Android portfolio. Are you seeing a shift now where the retailers and the other companies that were hesitant to move toward Android, are they now making the evaluation and starting to make the move or can you speak to the operating system environment for mobile computers?
Anders Gustafsson - Zebra Technologies Corp.:
Yeah. I'll start and then Joe can help out here also, who talks to customers even more frequently. I'd say the momentum around the Android migration is continuing strongly or strengthening. If you remember, two years back, when we first merged our businesses, at that point, there was the largest, most-advanced customers that were doing it. I think now we see – depending on the vertical, but retail, I'd say, all large deals in retail tend to be Android today. Healthcare is very much moving in that direction. So, we're seeing greater traction in our channel with Android, but we always talked about how the largest, most-advanced customers will be leading the charge and that smaller customers won't have necessarily the resources or the know-how to switch as quickly, and that's still the case. If you go down into smaller companies, they're probably more likely to continue to buy what they already have. But we are putting together a different type of both educational material and other offers to make it as easy as possible for customers to switch. If you go back to the TC8000 device that we launched for kind of warehouse applications in the beginning of 2016, that was the first generation of Android device in that environment. That means that our customers have to rewrite and (1:00:10) some of their applications to run on that device. So, the barrier to early adoption is a bit higher. But once you start having – move your applications over, now it's much, much easier to just continue to expand and use a broader part of our portfolio in those areas.
Joachim Heel - Zebra Technologies Corp.:
So, another viewpoint on the opportunity is, if you go back two years ago, we said there's about 15 million mobile computers out there that need to make the transition from legacy operating systems to either Android or an alternative. And you can do the math of what's been sold in the meantime, but our synthesis would be that the majority of that opportunity is still out there. And we think that there are at least two, but probably two critical things needed to unlock that opportunity, one of which we think we have hit with products like the TC51. You need a compelling offering and value proposition, right, that gets customers over that hurdle. And things like TC51, which is surrounded with the types of software and services that people expected from those legacy operating systems, those are now in the market and present and giving customers the confidence to move that way. The other one, though, that's important and that is the focus of, I think, our growth opportunity this year is that channel partners, which are the majority of the way that we sell, they need to embrace this solution as well and they need to either take their customers along and, in some cases, take their applications. Many of the applications that customers run come from those channel partners, and they need to move those over to Android. That is a focus for us this year, and we see a lot of growth opportunity ahead of us from that.
Keith Housum - Northcoast Research Partners LLC:
Great. Thank you.
Operator:
Our next question comes from Paul Coster of JPMorgan. Please go ahead.
Paul Coster - JPMorgan Securities LLC:
Yeah. Just one question, Olivier, when you are One Zebra and what will actually happen in terms of the TSAs and should there be a kind of step-function reduction in OpEx in the second half once you cross that threshold?
Olivier Leonetti - Zebra Technologies Corp.:
I'm not too sure we will speak about step-function. But clearly, the implementation of one ERP will allow us now to be really focused on optimizing the P&L further. If you look at the kind of synergies we have generated to-date, they were the obvious ones, duplication in product roadmap, supply chains. But we believe as a management team that we could go to another level in the second half of the year gradually and then forward.
Paul Coster - JPMorgan Securities LLC:
Okay. And will all of the TSAs be eliminated by the second half of the year?
Olivier Leonetti - Zebra Technologies Corp.:
The vast majority will be, correct, yes.
Paul Coster - JPMorgan Securities LLC:
Okay, thank you.
Operator:
Our final question comes from Michael Morosi of Avondale Partners. Please go ahead.
Michael Morosi - Avondale Partners LLC:
Hi, guys. Thanks for taking the questions. First, with respect to leverage, it looks like this year, you're targeting maybe another half-turn or so in terms of net-debt-to-EBITDA. Longer term, you've talked about being investment grade. But I wondered if you could just give a little bit more color in terms of those leverage targets. And once you're there, how does that change your cash allocation thought process?
Olivier Leonetti - Zebra Technologies Corp.:
So, you're right, we believe we should be going down by half a turn between the end of 2016 and the end of 2017. Our target is to reach investment grade rating as soon possible. We believe that we will achieve that rating once we have a ratio of – debt-to-EBITDA ratio of about 3 times. Once we achieve that level, we want to look at the best options to maximize return for our shareholders, and that can take various forms, repaying more debt or allocating excess cash to shareholders in other ways. So, we want to keep options open based upon what will be best for our shareholders.
Michael Morosi - Avondale Partners LLC:
Very good. And then, a little bit longer term, we're looking at the automation of supply chains and distribution centers and having an impact on head count longer term. How do you view that as both a challenge and an opportunity and how does Zebra's EAI fit into that broader automation trend? And longer term, how would that impact your mix of hardware and software analytics sales?
Anders Gustafsson - Zebra Technologies Corp.:
Yeah. So, we see that as an opportunity for Zebra today in – some conversations around retail, where they've been trying to do certain things and automate certain things. And when that has happened, it's invariably led to more use of our type of technology in order to enable that kind of automation. So, we see that we are in the central part of enabling a warehouse or a factory, whatever that is, to be much more automated. Some of the things that we're working on for release later this year or in 2018 are specifically aimed at making people much more effective and efficient in how they do their jobs in those types of environments.
Michael Morosi - Avondale Partners LLC:
That's very good. Thank you.
Operator:
This concludes our question-and-answer session. I would like to turn the conference back over to Mr. Steele for any closing remarks.
Michael A. Steele - Zebra Technologies Corp.:
Thank you all for participating on our call today. We look forward to speaking with you again soon.
Operator:
The conference has now concluded. Thank you for attending today's presentation. You may now disconnect.
Executives:
Mike Steele - Vice President, Investor Relations Anders Gustafsson - Chief Executive Officer Michael Smiley - Chief Financial Officer Joachim Heel - Senior Vice President, Global Sales
Analysts:
Richard Eastman - Robert W. Baird & Co. Matthew Cabral - Goldman Sachs & Co. Jeff Kessler - Imperial Capital, LLC Brian Drab - William Blair & Company Keith Housum - Northcoast Research
Operator:
Good day, everyone, and welcome to the Q3 2016 Zebra Technologies earnings release conference call. All participants will be in a listen-only mode. [Operator Instructions] After today’s presentation, there will be an opportunity to ask questions. Please also note that today’s event is being recorded. At this time, I’ll turn the conference call over to Mike Steele, Vice President of Investor Relations. Sir, please go ahead.
Mike Steele:
Good morning. And thank you for joining us. Today, conference call and slide presentation will include prepared remarks from Anders Gustafsson, our Chief Executive Officer, and Michael Smiley, our Chief Financial Officer. Anders will begin by discussing our third quarter highlights and key drivers of the results. Mike will then provide more details on the financials and discuss our outlook for the remainder of the year. Anders will conclude with an update on Zebra’s 2016 strategic priorities and progress on our vision of Enterprise Asset Intelligence. Following the prepared remarks, Joe Heel, our Senior Vice President of Global Sales, will join us as we take your questions. This presentation is being simulcast on our website at investors.zebra.com and will be archived there for at least one year. Before we begin, I need to inform you that certain statements made on this call include forward-looking statements, which are subject to the Safe Harbor provisions of the Private Securities Litigation Reform Act of 1995. These statements reflect the company’s current expectations concerning future events and are subject to a number of factors and uncertainties that could cause actual results to differ materially. A detailed discussion of these factors and uncertainties is contained in the company’s filings with the Securities and Exchange Commission. During this call, we will make reference to non-GAAP financial measures as we describe business performance. You will find reconciliations of our GAAP to non-GAAP results in today’s earnings press release. Also, unless otherwise indicated, all year-over-year and sequential sales movements will be referred to on a constant currency basis. Now, I’ll turn the call over to Anders.
Anders Gustafsson:
Thank you, Mike. Good morning, everyone, and thank you for joining us. We delivered another quarter of solid results. Our teams are executing well during a period of rapid change and transformation at Zebra. Sales were in line with our expectations. We delivered higher gross margins and we managed operating expenses well. We achieved an 18.7% adjusted EBITDA, representing a 140-basis-point improvement over the prior year and adjusted EPS of $1.43, which was above the midpoint of our expectations. Stronger profitability and effective balance sheet management enabled us to pay down $90 million of debt during the quarter and we feel confident about achieving our $300 million debt paydown objective for the year. As we have been discussing this year, our results have been impacted by an uncertain macroeconomic environment combined with slower IT spending, which has affected customer purchasing behaviors. However, we are encouraged by the sequential improvement in the overall business, and particularly the strong reception to our new products and solutions. Zebra’s unmatched positioning with customers and partners has enabled us to further extend our market leadership this year. Although we have seen pockets of increased promotional activity in the market, we have remained disciplined, yet flexible, in our approach. We are very comfortable with our channel inventory levels, which are within our normal historical bands. I’d like to touch on some of the bright spots of the quarter. We saw increased momentum in our transportation and logistics vertical, fueled by our new and innovative solutions and e-commerce expansion. Our services business has returned to growth after several years of contraction and we are continuing to see improving margins. We have experienced strong traction with PartnerConnect, our new channel program. Our partners are seeing the benefits of this program, which focuses on simplicity, cross-selling and partner profitability. We have added more than 2,000 partners since its launch and increased revenue through registered partners. Turning to our regions, North America performed in line with our expectations, with sales declining year-over-year, but increasing sequentially. During the quarter, we saw strength in retail on the back of e-commerce growth. Channel revenues for Android are gaining momentum as we had anticipated. We completed the third quarter with a solid backlog and expect further improvements through the end of this year. In the EMEA region, we reported higher sales than we did in the prior-year quarter. Pockets of softness in Southern Europe and the Middle East were offset by strength in Northern Europe. Asia-Pacific third quarter sales were down slightly compared to the prior year due to one-time concessions made to accommodate our distribution partners due to the impact of new duties imposed on printers imported into China. Mike will provide more detail about this shortly. In Latin America, revenue declines have moderated as our team has executed well in a challenging environment. We showed growth in printers, driven by targeted programs we implemented earlier this year. I'm pleased to report that, on October 28, we completed the sale of our wireless LAN business to Extreme Networks. Although it was a small part of our business, the divestiture allows for increased focus on our core business and enhances our growth profile. In fact, the wireless LAN business had a nearly 2% negative impact to total Zebra year-over-year sales growth for 2015 and a nearly 1% negative impact to 2016 sales growth for the first nine months of this year. Overall, we executed well during the quarter. While the operating environment remains challenging, our business trends have stabilized and Zebra is positioned well to further extend its leadership within Enterprise Asset Intelligence. This morning, we also announced the appointment of Olivier Leonetti, Chief Financial Officer. Olivier brings more than 25 years of experience in financial and executive leadership roles. Most recently, he served as Chief Financial Officer at Western Digital where he was responsible for all finance functions and played a critical role in the successful completion and integration of Western Digital's $16 billion acquisition of SanDisk. We are excited to welcome him to the team. At the same time, we want to thank Mike Smiley for his many contributions over the last eight years. During Mike’s tenure, Zebra has grown profitably and extended our industry leadership. He has also been instrumental in our efforts to improve cash flow and strengthen the balance sheet. I hope you will join me in wishing Mike well in all of his future endeavors. With that, let me turn the call over to Mike to review our financial results in greater detail and discuss our fourth quarter outlook.
Michael Smiley :
Thanks, Anders, for the kind words. It’s been an honor to serve as CFO at Zebra and I'm confident the company is well positioned for long-term success with Olivier as CFO. We have a strong finance team and look forward to working with him to help ensure an orderly transition. With that, as you saw in our announcement yesterday, we completed our financial restatement for the fourth quarter and full year 2015 and the first and second quarters of 2016, which corrected the cumulative impact of fiscal 2015 errors, primarily associated with the Enterprise acquisition. We previously disclosed approximately $11 million of these errors on our first and second quarter filings, which had increased 2016 expenses. As a result of the restatements, for 2015, when combined with corrections to income tax expense, the 2015 after-tax loss increased by $21 million. For the first six months of 2016, the after-tax loss decreased by $7 million. Note that the tax rate for non-GAAP purposes for the first six months of 2016 has been recast to align with our most recent full year 2016 estimated non-GAAP tax rate of approximately 26%. We have presented the non-GAAP impacts on the schedule posted to our investor relations website. Now, turning to our results, as you can see slide five, adjusted net sales for the third quarter were $906 million, approximately flat year-over-year price. Enterprise segment sales grew 1% to $605 million. Sales increased in data capture and services, while mobile computing sales were flat and wireless LAN sales were lower than last year. Pre-transaction Zebra sales were $301 million, down approximately 3%. Sales were lower in our locations solutions business and we provided a $7 million price concession to accommodate our distribution partners to minimize the impact of duties imposed this year on printers imported into China. The ongoing impact is expected to be up to $2 million on a quarterly basis. As Anders discussed, sales in North America declined approximately 2%. EMEA increased approximately 4% from a year ago, led by strength in mobile computing. Sales for Asia-Pacific declined 1%. As mentioned, the price concessions to distributors for printers negatively impacted growth by 6 percentage points. Approximately $5 million of the concession is one time in nature. As a result, we believe the region will grow in Q4 as the go-forward impact of any concession should be modest. A bright spot in this region was continued strong double-digit growth in Japan. In Latin America, sales declined about 3%, which is the largest decline in Brazil as a result of a continued difficult macroeconomic environment. Mexico has been doing well, delivering double-digit growth. Printer sales increased in Latin America due to improvements in our go-to-market strategy. Our adjusted gross margin of 45.9% was 50 basis points higher than the prior-year period, despite the negative impact of previously mentioned price concessions. We benefited from execution on our cost reduction programs and continued improvement in service margins. We're pleased with our operating expense management in Q3. The third quarter operating expenses include a $62 million non-cash write-down of goodwill and intangible assets triggered by the sale of our wireless LAN business. Excluding this one-time expense, operating expenses decreased $13 million as compared to the year-ago period. Specifically, sales and marketing and research and development expenses declined by a total of $12 million compared to the prior-year. General and administrative expenses were $7 million higher, primarily due to increased professional fees, IT and legal expenses. Professional fees have been elevated as we work on improving our tax and accounting processes and controls. Acquisition and integration costs related to the 2014 enterprise acquisition have been decline sequentially this year after peaking in Q4 2015. We expensed $28 million in Q3. We continue to expect a decline in spending through the completion of the integration process. We continue to make good progress with the integration and transformation of our business, which we plan to have completed midyear 2017. In the quarter, non-GAAP EPS increased to $1.43 compared to $1.39 in the third quarter of last year. The tax rate was higher than we forecasted, primarily impacted by changes related to profitability mix by legal entity as we integrate and restructure the business. Third quarter 2016 adjusted EBITDA margin was 18.7%, an increase of 140 basis points from 17.3% in the prior-year period, primarily due to higher gross margins and operating expense management. As a side note, Q3 EBITDA margins would've been approximately 3 percentage points higher using exchange rates as of the close of the Enterprise acquisition in October 2014. Turning now to the balance sheet and cash flow highlights on slide six. We ended the quarter with $163 million in cash, which includes $104 million held outside the US. At the end of Q3, we had approximately $2.8 billion of long-term debt in the balance sheet. Back in June, we successfully re-priced our $1.8 billion term loan, which is our largest tranche of debt, reducing the rate by 75 basis points. As a reminder, all of our debt is a result of financing the October 2014 Enterprise acquisition and we’ve been paying it down aggressively. Year-to-date Q3, we have made $235 million in total principal payments and our net debt to adjusted EBITDA ratio has decreased to approximately 4.4 times, which is down from 5.1 times as of the close of the transaction. Zebra has a strong liquidity profile. There are no near-term debt maturities and we have zero borrowings on our $250 million revolving credit facility. We drove significant improvement in cash flow. During the first nine months of 2016, we generated $245 million of cash flow from operations, more than double the $116 million in the first nine months of 2015. Additionally, our initiatives to repatriate foreign cash balances in a tax efficient manner have helped with our debt paydown objectives. Total capital expenditures were $49 million in the first nine months of 2016, a significant reduction from $87 million in the prior-year period. With respect to foreign exchange, approximately one quarter of our total company sales are denominated in euros and the vast majority of our costs are in US dollars, which exposes us to currency transaction risk from both a sales and earnings perspective. At the beginning of the year, we hedged approximately 80% of Zebra’s net euro cash flow exposure for the entire year, effectively locking in a €1.09 rate in order to minimize volatility in our financial results. Earlier this year, we implemented a rolling four-quarter hedging program, hedging into 2017. The British pound has sharply devalued since the Brexit vote in late June, but has not materially impacted our profitability due to a natural hedge of local expenses in that country. Our UK business represents only a mid-single-digit percentage of Zebra’s overall sales and performed well in Q3. Slide seven shows our path to financial deleveraging. Our top priority for cash flow and excess cash balance is to paydown the acquisition debt to achieve an improved capital structure and drive increased shareholder value. Excluding the impact of the October sale of our wireless LAN business, we expect to paydown $200 million of debt in 2016 and $650 million of debt over the 2016 and 2017 two-year period. We have an ultimate objective of a net leverage target between two and three times net debt to adjusted EBITDA. We continue to make steady progress towards this target, with our EBITDA growth and commitment to pay down debt. With respect to the wireless LAN transaction, we expect to net more than half of the $55 million gross sales proceeds after working capital price adjustments, severance fees, and taxes from the sale. We’re on track with the trajectory of the business we've been expecting since we last spoke on the second quarter results. On slide eight, you'll see, for the fourth quarter, we expect adjusted net sales to be down between 1% and 4% on a nominal basis from the net sales of $954 million in the fourth quarter of 2015. This expectation reflects a range of flat to down 3% on a constant currency basis. This outlook includes a negative impact of approximately 3 percentage points from the October divestiture of our wireless LAN business. We believe we can achieve sales growth on an organic basis. Fourth quarter 2016 adjusted EBITDA margin is expected to be in the range of 19% to 20%. Non-GAAP EPS is expected to be in the range of $1.65 to $1.85. Our outlook also reflects a higher gross margin compared to the prior-year period and in line with the third quarter. We also expect lower operating expenses due to strong expense management and the divestiture of the wireless LAN business. From a full-year perspective, our expectations for the business are largely unchanged. Sales are tracking close to what we had been expecting. Full-year adjusted EBITDA margins are expected to exceed 17%, up from 16.6% last year despite lower sales and an expected 40 basis point negative impact to EBITDA margin based on the year-on-year foreign currency changes. Interest expense and stock-based compensation expense remain in line with our prior outlook. We now expect capital expenditures be between $65 million and $70 million, which is tracking lower than we had expected. Depreciation and amortization expense is expected to be between $305 million and $310 million, which is slightly lower than our prior forecast due to the write-down of intangible assets associated with the sale of the wireless LAN business. We now expect the full-year adjusted effective tax rate of approximately 26%, which is higher than we previously forecast due to estimate changes related to profitability mix by tax jurisdiction as we integrate and restructure the business. Cash taxes are expected to be $70 million to $75 million this year, of which we have paid $70 million through Q3. With that, I now turn the call back to Anders.
Anders Gustafsson:
Thank you, Mike. We have made tremendous progress with integration to date and we have implemented several new programs focused on enhancing the combined business. As a result, I feel confident about the opportunities that lie ahead of us. As shown on slide nine, we continue to execute on our four strategic priorities to drive near and long-term growth and profitability. First, we remain focused on delivering profitable growth and extending our leadership as we capitalize on secular trends, drive sales and prudently manage our cost structure. In the last several months, we announced new offerings that better position Zebra as the leader in Enterprise Asset Intelligence. For example, we recently launched the TC51, our next generation handheld mobile computing device. As a mid-tier offering with an attractive price point, the all-new TC51 is proving to be another example of our leadership in the Android – in the transition to the TC51 operating system in our core use cases and verticals. It has a great form factor, including a large touchscreen, greater durability, better battery life, built-in enterprise grade scanning, and overall improved functionality. Zebra continues to enable Android for the enterprise environment with our software suite that simplifies device provisioning, lifecycle management, security, and operational visibility through our cloud-based platform. We are highly encouraged by the early interest we've received so far. Many customers are considering our enterprise-grade TC51 device to displace existing consumer mobile devices, which lack many of the key operational capabilities we offer. We also saw a return to growth in our services business with sales growth from increased service plan attach rates as well as gross margin expansion, stemming from our operational improvement strategies. Our services business had been underperforming since prior to the Enterprise acquisition two years ago. And new leadership in that business is driving strong execution and helping to improve our operational and financial performance. Second, we are prudently managing our overall cost structure through investment prioritization and maintaining tight controls on spending. Excluding the non-cash impairment charge we recorded during the quarter, we drove lower year-over-year operating expenses. Additionally, we’ve been driving savings from initiatives to reduce material, freight and overhead costs. Third, we continue to make strong progress on improving cash flow, optimizing operating cash levels and de-levering the balance sheet through working capital efficiencies, reducing integration and restructuring costs, improving margins, and reducing capital spending. Lastly, we recently celebrated the two-year anniversary of the acquisition of the Enterprise business. We're making meaningful progress on our transition to One Zebra as we complete the remaining steps of our integration plan – leverage the Zebra brand and establish the culture of the new Zebra. We've exited more than 75% of the transition service agreements with Motorola Solutions as we further integrate the Enterprise business and march towards the expected completion in the middle of 2017. As Mike mentioned, we’ve been making good progress and continue to ramp down integration spending. Moving to slide ten, Enterprise Asset Intelligence is giving a digital voice to our customers’ entire operation. Over the last six months, we have discussed Visibility that's Visionary, which enables our customers to see what is happening in their operations more clearly and make better decisions. Last quarter, we discussed how our vertical expertise, combined with our innovative solutions, is creating better opportunities for us to serve our customers across verticals. We have made excellent progress on fostering a culture of innovation that leverages our unique capabilities, which allows customers to increase their visibility throughout their operations. To that end, we recently announced the appointment of Tom Bianculli, the Chief Technology Officer of Zebra. This new role was a strategic move to align with our customers and address the increasing demand for our visibility solutions across the industries we serve. For many years, Tom has helped us successfully bring our innovative solutions to market. He is a proven leader and I'm certain his team will help ensure Zebra continues to drive the EAI category. At Zebra, we are enabling customers to make better real-time decisions to drive growth, enhance productivity, increase safety, and achieve a high level of customer service. We have a rich portfolio of sensing technologies, which puts us in an enviable position to offer our customers the optimal solution for their needs. Data is at the core of EAI value propositions. Tom and his team will help enhance our efforts to capitalize on the company-wide investments we're making in EAI to develop a common Zebra platform, data-driven applications, and advanced data science capabilities. Our Mobility DNA solution is a good example. Workforce mobility has been a megatrend at the epicenter of visibility for many of our customers. Mobility DNA transforms our devices into an enterprise-grade solution that increases productivity, simplifies management and eases integration with customer's IT systems. It is a more advanced enterprise mobility solution that enhances visibility into operations, which leverages an entire software ecosystem, formulated for our customers’ workforce. Sensing data, analyzing it for insights, and then mobilizing it to the right person to drive specific actions is fundamental to EAI and the core of our Sense-Analyze-Act framework. Many of our innovative solutions were borne out of relationships with our strategic customers such as our trailer load analytics solution, which increases load efficiencies in the T&L space. We are looking to replicate these unique offerings across other key verticals we serve. In retail, we partner with both brick-and-mortar retailers and e-commerce players. While we are serving brick-and-mortar retailers for their traditional technology needs, these customers are increasingly looking to Zebra for solutions that will enable them to execute on omni-channel fulfillment. This proposition is attractive for Zebra, not just at the store and warehouse, but in the last mile delivery of goods. To advance retailers’ capabilities, we are working with them to develop solutions to dramatically improve inventory accuracy levels, which is frequently a barrier to a successful omni-channel strategy. Zebra’s mobile solutions, such as the TC8000 handheld and our wearable product family are essential for our retail customers looking to implement complex omni-channel strategies. The Click & Collect process, for example, has additional layers of intricacies for retailers. While our solutions enable automation, human interaction is still critical at many points in the fulfillment chain and we are helping retailers with real-time visibility of inventory, efficient picking, staging and delivery to customers. e-commerce continues to grow at a fast pace and we are a key partner of the largest players. Our understanding of the complexities of slotting and picking items is imperative to provide the right solution to fit our customers’ needs. I'm more excited than ever about Zebra’s positioning in the market and our ability to take share and develop new and innovative solutions for our customers. In conclusion, we remain well-positioned for long-term success. As shown on slide 11, we continue to expect annualized sales growth of 4% to 5% over a cycle and to improve adjusted EBITDA margin to 18% to 20% on an annual basis by the end of 2017. As Mike mentioned, we believe we can return to organic constant currency sales growth in Q4 and gain momentum in 2017. We continue to expect gross margin improvement with the actions we've taken in 2016. Additionally, as we work through our operating plan for 2017, we will continue to ensure that our cost structure is lean and that our R&D investments yield an attractive return. Further, our top priority is to pay down debt and we continue to make good progress towards our target net debt to adjusted EBITDA range of between two and three times. And with that, I’ll hand the call back to Mike Steele.
Michael Smiley :
Before we go back to Mike, just a quick point, I mentioned that our full-year EBITDA margins are expected to exceed 17% for 2016. And that is actually up from 16.2% after the restatement from last year. So, it's an 80-basis-point improvement from 2015. Mike?
Mike Steele:
Thanks, Mike. And we’ll now open the call to Q&A. We ask that you limit yourself to one question and one follow-up, so that we can get to as many of you as possible. Operator, please instruct our callers how to ask a question.
Operator:
[Operator Instructions] Our first question today comes from Richard Eastman from Robert W. Baird. Please go ahead with your question.
Richard Eastman:
Yes. Anders, could you please expand a little bit on your commentary around the verticals. You did mention, I think, some strength in retail, but could you just kind of touch on T&L, industrial and retail?
Anders Gustafsson:
Yeah. So, we saw, in Q3, particular strength in retail and T&L. Both of those were driven by e-commerce. There’s an underlying secular growth trend. T&L, we also saw great growth from some of our new solutions that we had introduced earlier this year. And both retail and T&L are very strong, I’d say, globally, but particularly North America, Europe and in Asia-Pac. Manufacturing, we've seen as a more flattish or slightly down in North America vertical this quarter, but we have a lot of new initiatives to help drive growth in manufacturing. As an example, we're looking to announce a relationship with Rockwell Automation where we are designing our products into their factory automation ecosystem much more closely, which will help both of us offer better solutions.
Richard Eastman:
Okay. And then healthcare probably grew, but small?
Anders Gustafsson:
Healthcare grew, but smaller this year. We had strong performance in printing, but we’re going through some product transitions on the EVM side, which held back growth a little bit.
Richard Eastman:
And then, just as a follow-up, I’m just a little bit curious, Mike Smiley, you had mentioned, again, this discount on imports into China. Just a couple of things. I presume that that $7 million falls directly to the gross profit margin line. And then also, don’t we produce all of our printers in China?
Michael Smiley:
Yes, good questions. So, the $7 million is really a – again, the $7 million is a duty that our partners are paying as they import printers into China. And so, what we’re doing is giving a price concession to offset that 8% charge that they receive. Now, as we mentioned, so when you look at how that falls in the P&L, you’d end up with – for whatever you sold, there would be – we sold $7 million less because of the price discount. And, obviously, that would affect our margin. We expect sort of – as you looked at the China duty, there was a one-year clawback that we had to pay. So, of that $7 million, roughly $5 million or so is related to the prior year. We really expect basically $2 million a quarter ongoing. And, again, the $5 million was a one-time in Q3. I don’t know Anders if you want to add any more color.
Anders Gustafsson:
Yeah. We felt it was in our best interest of our customers to make the end users be neutral to this, so we wanted to basically mitigate the impact of the duties that our distribution partners pay. We are now working on ways to minimize the impact of these duties. So, on a going-forward basis, we expect them to be up to $2 million, but, hopefully, we can get them to be a little bit lower than that and we have a number of ways of doing that, including how we structure our own manufacturing in China.
Michael Smiley:
So, Rick, to your question, we do manufacture in China, but it’s in a duty-free free trade zone. So, as a result, it’s effectively as if we were manufacturing outside of China from a duty standpoint.
Richard Eastman:
I see. Okay. All right, very good. Well, thank you and nice quarter.
Anders Gustafsson:
Thank you.
Michael Smiley:
Thanks.
Operator:
Our next question comes from Matt Cabral from Goldman Sachs. Please go ahead with your questions.
Matthew Cabral:
Yeah, thank you. Anders, I think I heard in your prepared remarks that channel momentum for Android is going well. Just curious if you could expand on that comment a little and give us an update for how Android is doing both within the channel as well as for larger deals. And I think in the past, you had given the split of how the Android business breaks down between the two. It would be helpful if you could provide that again.
Anders Gustafsson:
Yeah. So, our market share, overall, for mobile computing, has increased a few percentage points this year and our market share for Android specifically is substantially higher and it's been stable at those levels. We see the majority of large deals today in mobile computing to be for Android-based devices – or Android-powered devices. What we have started to see now in the last couple of quarters is a nice improvement in what we think of as the run rate in the channel. So, these are smaller deals where our channel partners are primarily driving the – identifying those opportunities and closing those opportunities. So, the trend that we had talked about sometime back of – that, over time, Android becoming a bigger part of our channel revenue stream is starting to happen.
Matthew Cabral:
Got it. And then you guys had talked earlier in the year about some deal push-outs that you were seeing, just wondering how those projects are developing. And maybe more broadly, curious how the environment was for large deals, both in the third quarter and what you see ahead in the fourth quarter.
Anders Gustafsson:
I think we had a healthy pipeline of large deals. I wouldn’t say there was a heavy type of environment, but it was certainly much more normal than what we saw in the first half. And as we look into Q4 and the pipeline into 2017, I think we are – the pipeline of opportunities for larger deals continues to be healthy. And maybe, Joe Heel, you want to comment also?
Joachim Heel:
Yes. This is Joe Heel speaking. So, we did see some push-outs of deals as you were mentioning in the earlier quarters. In this quarter, that activity of push-outs has moderated a bit. We still see it, consistent with what we talked about earlier in terms of our expectations, but it has moderated. And it's also positive for us that the ones that have pushed out in previous quarters have all closed. So, we do see it as a delay, not a loss or decline.
Matthew Cabral:
Thank you.
Operator:
Our next question comes from Jeff Kessler from Imperial Capital. Please go ahead with your question.
Jeff Kessler:
Thank you. Referring to your chart on page ten, can you tell us how far into the Enterprise Asset Intelligence – the vision that you have is relative to how far you've gone? You’ve got another year to go to or, let’s say, another nine months to complete the integration. How are the two measuring up, so that you’re going to speak with one voice and provide multiple products and multiple services to your end user clients?
Anders Gustafsson:
Yes. I would probably separate the integration from the Enterprise Asset Intelligence vision and strategy. From an integration perspective, we are working on integrating our back-office IT systems. That's really primarily what is left of our integration activities. They have very little impact on our Enterprise Asset Intelligence vision. So, when it comes to EAI, I feel we're making very good progress. I think we have developed a compelling vision for it. It certainly resonates very well with our customers. I feel very confident in our EAI strategy overall. And as I say, we are clearly the leader in that space with an unmatched portfolio of products and solutions. We continue to drive a lot of value-adding innovation that is resonating very well with our customers. We are bundling product, software and services into solutions much more now than what we had done before. And our focus is very much on how we can leverage our Sense-Analyze-Act framework to help our customers transform how they operate, transform their workflows, improve their productivity, and drive much greater levels of service. And I’d say, at this stage, I don't think any other competitors can really offer that value proposition.
Joachim Heel:
I’d like to add one thing. From an integration perspective, you probably have noticed that we integrated the customer-facing aspects of our business very rapidly. We integrated the sales force in January of the very first year. We integrated our partner program in April of this year. So, from a selling and customer-facing perspective, we have been in front of our customers with the Enterprise Asset Intelligence strategy very visibly. The remaining pieces of the integration are, as Anders said, back-office and our IT systems, which don’t impede us from realizing the strategy in the marketplace.
Jeff Kessler:
Related to the integration, how are you coming along? And, I guess, this is perhaps on some of them on the services side being able to take the information that you are gaining from your customers, analyze it, providing them with more feedback on their own needs and their own operations, so that you get this virtuous circle of, if you might call it, value proposition, so you can become – get more profits out of your customers.
Anders Gustafsson:
We’ve done a lot of things to help get both more efficient in the execution of our services business as well as getting a more easy way of gaining insight into the data streams that we have. In Q2, we integrated the Asia-Pac services business on to one common systems, so we got off the Motorola system and we have been working there now for, I guess, about six months on a single platform. We've also more recently exited the Motorola platform for Latin America. And middle of next year, we expect to do the same for the rest of the world. So, we are now having the IT infrastructure around IT to enable us to take advantage of all the data that we have. We are looking at the number of other data streams or information in order to help be proactive in our sales activities and identify opportunities for upsell or when somebody's contract is about to expire. And I’ll ask Joe Heel to add some comments also.
Joachim Heel:
Yeah. I think this is an excellent example of where we use some of the assets that we have to realize the Enterprise Asset Intelligence strategy early on. We have a platform that we've been building out aggressively since the early days of the integration, which was called our Assets Visibility Platform. And this platform is cloud connected to all of our devices, at least to the extent that our customers turn that on. They do have the option of doing that. And it allows us to gather data in real-time from all of those devices and use it both for the purposes of service; it also allows us to offer to our customers visibility, instant real-time visibility to all of their assets, which, as you can imagine, is quite valuable to them and is at the core of a strategy around offering managed services both on our part as well as on the part of our partners, who are, of course, in the business of supporting the customers’ estates. Our vision is that this platform of asset visibility can be used beyond just the provisioning of service to our own devices. You can imagine many other uses that it could serve in a customer’s data management strategy. So, this is a very central part and a key differentiator that we, in fact, have in Enterprise Asset Intelligence through services.
Anders Gustafsson:
Yeah, that’s helpful.
Jeff Kessler:
Thank you. And have you just – obviously, you’ve just started on this. Do you have any definitive traction in this yet?
Joachim Heel:
Yes, indeed. We do. So, we offer two types of services, which customers are actively buying today. We have many contracts on these today. One is called Asset Visibility Services and the other one is called Operational Visibility Services. And the way you can imagine it is Asset Visibility Services is a relatively light cloud-based dashboard that we can make available almost instantly to a customer if they buy our devices, and that goes for printers and mobile computers, by the way, that they can instantly get visibility on a simple dashboard. Whereas OVS is a more heavy service offering, in which we then can manage certain aspects of a customer's estate. For example, give them visibility to when batteries need to be replaced or print heads on a printer require renewal. That more intensive service-driven offering is called OVS. Both are in the market, being sold today to customers.
Jeff Kessler:
Okay, great. Thank you very much. Appreciate it. Thank you for taking my questions.
Anders Gustafsson:
Sure.
Operator:
Our next question comes from Brian Drab from William Blair. Please go ahead with your question.
Brian Drab:
Hi, thanks. First, just going back to the Android question. I might have missed it. But did you say what percent of revenue – in the third quarter, what percent of your mobile computing sales were Android?
Anders Gustafsson:
We have not broken that out historically and I think it’s just – we said that it's been a growing part of our portfolio and it is – I guess, directionally, you can say it's getting towards being half of our revenues.
Brian Drab:
Okay, thanks. Am I incorrect in my notes here, on the last call, we said it was about a third of revenue in the second quarter, though.
Anders Gustafsson:
I think that's probably correct.
Brian Drab:
Okay, thanks. And then I just wanted to see if we could get, from a high level, an update on this upgrade cycle that you’ve discussed extensively in the past. Going through 2020, I think, the feeling was that you have 15 million or so devices globally in the field that need to be upgraded. Is that, at this point, being pushed out a little bit or how are we progressing toward that type of a target?
Anders Gustafsson:
I think the overall upgrade cycle that we talked about is progressing pretty much in line with our expectation. We started about a year-and-a-half ago to see more of the larger deals. Today, I think pretty much all our larger deals tend to be Android-based. But we also started to see now this trickle down into the run rate business that our channel is conducting. Will there be a tail that goes beyond 2020? I am sure there will be some customers that will not see the need to upgrade and they are just going to run those devices for as long as they possibly can. No upgrades to them, I think. But I would expect that that will be a very small subset. Most larger organizations, I think, will feel, they want to be on supported software platforms, so they can get both security patches and other upgrades to their environments. And so, broadly, I would say that the Android migration is progressing pretty much in line with how we expected it.
Joachim Heel:
Yes. And Joe Heel speaking. I think the Android migration or operating system migration more broadly is a little bit unusual from other technology transitions because it's driven by an end-of-life of an existing predominant technology, right, Windows CE, Windows Mobile in 2020. Therefore, it doesn’t only depend on customer's perception of the new technology, it depends also on their expectation for how long they can continue with the existing technologies. So, as Anders said, it’s led to a massive wave of early adopters that you have seen and there is a second wave of adoption, which is the broader market, the market that has served predominantly to channels that is occurring right now. And we do see that pretty much as we had expected happening, as we speak, and it will continue over the course of these next three years.
Brian Drab:
Okay, got it. Thank you. And then, can I just ask, on RFID, for an update there in terms of roughly what kind of revenue that is today, how that is evolving, how the pricing has come down there and made it more economical for more applications?
Anders Gustafsson:
Yeah. So, RFID continues to be a small, but healthily growing product set for us, solution set for us. Retail is the primary vertical to adopt RFID today. And the use case is primarily around in-store inventory visibility. So, retailers putting RFID inlays and chips on the merchandise. We are not really in that business much. That’s others to serve. But the price curve has been very aggressively coming down. And today, in volume, you can get a chip like that for between $0.05 and $0.07. We are focused on encoding those RFID chips with the right data as well as reading the data off those chips through either mobile or fixed infrastructure. And that's healthily growing, but it’s still a small part of our business.
Brian Drab:
Okay, thank you.
Operator:
Again, our next question comes from Keith Housum from Northcoast Research. Please go ahead with your question.
Keith Housum:
Good morning, guys. And first off, Mike, good luck to you. I wish you the best of luck in your next endeavors.
Michael Smiley:
Thank you.
Keith Housum:
Following up on the previous question regarding Android, I’m starting to see the Windows 10 mobile computers hitting the market. What’s the though in terms [indiscernible] evaluate the Android or how you think about Windows sequentially [indiscernible] with the market.
Anders Gustafsson:
So, so far, I think Windows 10 has been primarily on the desktop, not so much on the mobile. There’s been some changes, I think, on the architecture that's been harder to – for customers to adopt a Windows 10 platform. But from our perspective, we want to have the right solution for our customers. So, we would also expect to have Windows 10 devices available when that makes sense, when the Windows technologies are ready. So, we see it as likely going to be one predominant, but a second technology or operating system available for enterprise customers and we want to serve both.
Keith Housum:
Okay. Go ahead, I’m sorry.
Joachim Heel:
Well, I just wanted to mention if you look at our product lineup, you'll see that on the very high end of our mobile computing, on PC75, we now have a Windows 10 or Windows IoT, it’s also called, version now, and the same is expected on the tablet. So, you'll see that, in relevant parts of our portfolio, we will have Windows 10 for those customers who want it.
Keith Housum:
Got it. As a follow-up, Anders, you mentioned a promotional environment. Clearly, in one of your competitors, we saw more than that – than yourselves. Can you talk about where you saw the promotional environment and what part of the business and did you see that throughout the quarter or was it stronger at the beginning of the quarter versus end?
Anders Gustafsson:
I think it was more steady. I don't think we saw it being particularly strong in any point in the quarter. So, it's more of a – something that's going on in – almost in the background. It’s part of the environment. And we are trying to take a very disciplined approach to how we respond to it, but we also want to be flexible to make sure that we do respond appropriately to win deals, but do it at the appropriate margins for us.
Keith Housum:
Was it heavier in the enterprise business versus printing?
Anders Gustafsson:
Maybe a little bit.
Keith Housum:
Okay. Thank you. Appreciate it.
Operator:
And, ladies and gentlemen, at this time, we’ve reached the end of today’s question-and-answer session. I would like to turn the conference call back over to Mr. Steele for any closing remarks.
Mike Steele:
Thank you all for joining us today. Have a great day.
Operator:
Ladies and gentlemen, the conference has now concluded. We do thank you for attending today's presentation. You may now disconnect your lines.
Executives:
Michael A. Steele - Vice President-Investor Relations Anders Gustafsson - Chief Executive Officer & Director Michael C. Smiley - Chief Financial Officer Joachim Heel - Senior Vice President-Global Sales
Analysts:
Richard Eastman - Robert W. Baird & Co., Inc. (Broker) Paul Coster - JPMorgan Securities LLC Jason A. Rodgers - Great Lakes Review Keith Housum - Northcoast Research Partners LLC James E. Faucette - Morgan Stanley & Co. LLC Matthew Cabral - Goldman Sachs & Co. Jeremie Capron - CLSA Americas LLC Brian P. Drab - William Blair & Co. LLC Andrew C. Spinola - Wells Fargo Securities LLC
Operator:
Good day, and welcome to the Q2 2016 Zebra Technologies Earning Release Conference Call. All participants will be in listen-only mode. After today's presentation, there will be an opportunity to ask questions. Please note this event is being recorded. I would now like to turn the conference over to Mike Steele, Vice President, Investor Relations. Please go ahead.
Michael A. Steele - Vice President-Investor Relations:
Good morning and thank you for joining us. Today's conference call and slide presentation will include prepared remarks from Anders Gustafsson, our Chief Executive Officer; and Mike Smiley, our Chief Financial Officer. Anders will begin by discussing our second quarter highlights and key drivers of the results. Mike will then provide more detail on the financials and discuss our 2016 outlook. Anders will conclude with an update on Zebra's 2016 strategic priorities and an overview of our vertical go-to-market strategy. Following the prepared remarks, Joe Heel, our Senior Vice President of Global Sales, will join us as we take your questions. This presentation is being simulcast on our website at investors.zebra.com and will be archived there for at least one year. Before we begin, I need to inform you that certain statements made on this call include forward-looking statements, which are subject to the Safe Harbor provisions of the Private Securities Litigation Reform Act of 1995. These statements reflect the company's current expectations concerning future events and are subject to a number of factors and uncertainties that could cause actual results to differ materially. A detailed discussion of these factors and uncertainties is contained in the company's filings with the Securities and Exchange Commission. During this call, we will make reference to non-GAAP financial measures as we describe business performance. You can find reconciliations of our GAAP to non-GAAP results in today's earnings press release. Now, I'll turn the call over to Anders.
Anders Gustafsson - Chief Executive Officer & Director:
Thank you, Mike. Good morning, everyone, and thank you for joining us. We are pleased with our overall performance in the second quarter, which reflected sales in line with our expectations as well as strong gross margin expansion, lower operating expenses, and improved profitability. We achieved $144 million of adjusted EBITDA, a 10% increase over the prior year, and adjusted EPS of $1.34, which exceeded our guidance range. We continue to make solid progress on the integration of the Enterprise business. I am particularly pleased with our progress on the improvement plan for services margins and realizing meaningful product cost reductions, both of which were key contributors to our gross margin outperformance. From a sales perspective, as expected, macroeconomic uncertainty combined with a slow IT spending environment has continued to elongate the sales cycle. It is important to note, while some customers have delayed projects into future quarters we have not experienced any increase in order cancellations. Conversely, Zebra's strength, scale, and robust solutions have enabled us to further extend our market leadership during the past quarter. Of note, mobile computing and scanning were particularly strong from a sales and margin perspective. A key driver is our leading portfolio of Android-powered devices and solutions, which now represents more than one-third of our mobile computing sales volume, as customers upgrade from legacy operating systems. Turning to our regions. North America was flat on a year-over-year basis, which was an improvement in trend from the first quarter as the compares were slightly less challenging for that region. We saw lower sales in our EMEA region from the same quarter a year ago as we cycled over double-digit growth last year. Good growth in Northern Europe was offset by softer sales in Eastern and Southern Europe and the Middle East. Our Asia Pacific region generated record sales and approximately 10% growth year-over-year. China, our largest market in the region, continued to grow double digits, aided by new business from the largest online retailer in the country. Japan also recorded strong double-digit growth. In Latin America, revenue declines have moderated as we continue to navigate a challenging market. We have also begun to see the benefits of organizational improvements, as well as proactive sales generation activities we have implemented. From a vertical perspective, we experienced the strongest growth in transportation and logistics or T&L, which has benefited from our innovative visibility solutions, as well as increased parcel delivery driven by e-commerce growth. Retail, our largest vertical, declined largely due to the slower IT spending environment we discussed, and sales to manufacturers were also lower. In healthcare, we once again saw double-digit growth as we capitalized on attractive opportunities within this sector. Our vertical expertise and focus remains a key differentiator for Zebra. I will provide some more detail on how we will drive growth in each of our primary verticals a bit later on this call. Looking forward, we are reiterating our full year 2016 outlook, which assumes no material change in the current operating environment. As we look at the bigger picture, while we expect near term sales performance to be impacted by customers pausing decisions in an uncertain environment, we continue to have a healthy pipeline and believe we have a commanding position in the global marketplace. Organizations around the world are recognizing the opportunity to adopt visibility solution like Zebra's to drive growth, improve productivity, and reach higher levels of customer service. I will now turn the call over to our CFO, Mike Smiley, to review our financial results in greater detail and discuss our 2016 outlook.
Michael C. Smiley - Chief Financial Officer:
Thanks, Anders. As you can see on slide 5, adjusted net sales for the second quarter were $882 million, approximately flat year-over-year on a constant currency basis. Enterprise sales were $577 million, up approximately 1% year-over-year on a constant currency basis. Sales increased in mobile computing and data capture, whereas services and wireless LAN sales were lower than last year. In Q2, we booked revenue from our first Trailer Load Analytics order, an innovative solution we discussed last quarter. Pre-transaction Zebra sales were $305 million, down approximately 3% on a constant currency basis against 17% growth in Q2 2015. Performance within our Printer business was solid and the sales decline was due to an especially large order from a retail customer last year. Supply sales increased while location services decreased versus the prior year. Sales in North America were flat, with growth in the Enterprise segment offsetting a decline in the pre-transaction Zebra business. EMEA declined approximately 4% from a year ago on a constant currency basis as we cycled strong sales performance in Q2 of last year. Sales in Asia Pacific grew 10% in constant currency, led by growth in all major product categories, as well as strong performance in China and Japan. In Latin America, sales declined about 4% as a result of a continued difficult macroeconomic environment. We drove further growth in Mexico, our largest market in the region and have positioned ourselves well for promising opportunities there. Our adjusted gross margin of 46.4% exceeded our forecast and was 190 basis points higher than in the prior period. We benefited from a strong mix, continued improvement in services margins and delivering on our cost reduction programs. Additionally, keep in mind that in second quarter of last year, we incurred product rebranding and various other costs in the Enterprise segment. Operating expenses for sales and marketing, R&D and G&A were $285 million including $3 million of stock-based compensation expense. This reflects a decrease of $10 million compared to the prior year primarily due to lower stock-based comp expense and reduced sales and marketing and R&D costs. Favorability was partially offset by increased G&A cost including tax advisory fees and $4 million of litigation expenses. Other operating expenses were $10 million lower than the prior year. This included both acquisition and integration and exit and restructuring costs of $39 million as we made progress on our IT integration and restructuring efforts related to the October 2014 Enterprise acquisition. Amortization of intangible assets were $60 million. The ERP and broader IT implementation is going well and has been on budget and on schedule through the first half of the year. Our Phase 1 Asia Pacific deployment has gone well and we continue to assess and monitor the implementation as we plan a roll out to the remainder of our global operations next year. In other areas of the integration, we invested approximately $20 million more integration expense during the first half of 2016 to meet the requirements for certain key business and function-specific activities. These included changing and integrating the Enterprise business flows into the Zebra model, legal and restructuring, and integration of the new channel partner program. The scope and cost changes were executed to ensure smooth transition and deliver the desired operating results. In Q2, we successfully launched PartnerConnect, the industry's premier channel program. And as you saw in our Q2 results, we have a consolidated operating structure that is delivering a lower tax rate than was possible utilizing the legacy Enterprise operating model. The investment for these projects is behind us now, and despite additional costs, remain on track to achieve our $300 million debt pay-down for this year. As a reminder, in late Q2, we successfully repriced our term loan, reducing the rate by 75 basis points. This action reduces our interest expense going forward, but negatively impacted interest expense in the second quarter of 2016 by nearly $2 million on a net basis due to one-time impacts of accelerated amortization and transaction fees. In the quarter, non-GAAP EPS increased to $1.34 compared to $1.03 in the second quarter of last year. A lower tax rate, impacted by cash adjustments and estimated changes to related profitability mix by jurisdiction, positively impacted the second quarter of 2016 non-GAAP EPS by approximately $0.14. Second quarter 2016 adjusted EBITDA margin was 16.3%, an increase of 170 basis points in prior-year period, primarily due to higher gross margins. There was a negligible impact to EBITDA margin on a year-over-year constant currency basis, but I think it's worth noting that Q2 EBITDA margins would have been approximately 300 basis points higher using the exchange rates as of the close of the acquisition in October 2014. Turning now to the balance sheet and cash flow highlights on slide 6. We ended the second quarter with $141 million in cash and cash equivalents, which includes $116 million held outside the U.S. At the end of Q2, we had approximately $2.9 billion of long-term debt on the balance sheet. The debt was used to finance the October 2014 Enterprise acquisition, and we've been paying it down aggressively. Year-to-date, we have made $145 million in total principal payments and our net-debt-to-adjusted EBITDA ratio has decreased to approximately 4.5 times. Zebra has a strong liquidity profile. There are no near-term debt maturities, and we have an undrawn $250 million revolving credit facility with no financial covenants unless we have more than $50 million drawn at the end of any quarter. In the first half of 2016, we generated $122 million of cash flow from operations which significantly exceeded the $20 million in the first half of 2015. Total capital expenditures were $35 million compared to $49 million in the first half of 2015. In the first half of the year, we drove improvement in cash flow primarily from initiatives from reduced working capital and expect to drive well over $100 million of benefit for the full year as compared to 2015. With respect to foreign exchange, approximately one quarter of our total company sales are denominated in euros and the vast majority of the product costs are in U.S. dollars, which exposes us to currency transaction risk from both the sales and earnings perspective. In order to minimize volatility in financial results, early this year, we hedged approximately 80% of Zebra's net euro cash flow exposure for the entire year, effectively locking in a $1.09 euro rate. Going forward, we are adopting a rolling four-quarter hedging program and therefore already begun to implement a layer of hedges for 2017. Although the British pound has sharply devalued since the Brexit vote in late June, it has not materially impacted our results. Our UK business represents only a mid-single digit percentage of Zebra's overall sales and has performed well on a year-over-year basis helped by some significant wins. Slide 7 shows our path of financial deleveraging. Our top priority for free cash flow and excess cash balance is to pay down the acquisition debt to achieve an improved capital structure. We remain committed to pay down $300 million of debt this year and $350 million in 2017. Despite this debt repayment schedule, absent a material change in the macroeconomic landscape, we are unlikely to achieve our initial net debt to adjusted EBITDA leverage target ratio of less than 3 times by the end of next year. As a result of currency pressures and a challenging global sales environment, our original goal became very aggressive within that timeframe. That said, we will continue to aggressively manage our expenses and cash flow with our ultimate objective, continuing to be net leverage target of between 2 times and 3 times adjusted EBITDA. We continue to make steady progress towards this target with our EBITDA growth and commitment to pay down debt. We continue to be on track with the outlook provided last quarter. On slide 8, you'll see that for the third quarter we expect adjusted net sales to be flat to down 3% from a comparable net sales of $919 million in the third quarter of 2015. This expectation reflects a range of a 2% decline to 1% growth on a constant currency basis. Third quarter 2016 adjust EBITDA margin is expected to be approximately 17%. Non-GAAP EPS is expected to be in the range of $1.30 to $1.50. Our outlook also reflects a higher gross margin compared to the prior year period, but sequentially lower than Q2. Also, in Q3, operating expenses are expected to be approximately flat to slightly higher than the prior year period and assume a couple million dollars of increased litigation expense. For the full year 2016, we continue to expect adjusted net sales growth to be in the range of a 3% decline to a 1% growth from the full year 2015. This reflects an expected range of a 2% decline to 2% growth in a constant currency basis and positive year-over-year sales growth by the fourth quarter. We also continue to expect adjusted EBITDA margin of approximately 17% for the full year 2016. The improvement over the prior year is expected to be driven primarily by a higher gross margin. We expect approximately flat operating expenses compared to the prior year. Note that our forecast includes the assumption of $8 million to $10 million in higher litigation expenses for the year with the majority coming in the second half. Also note that this reflects a 40-basis-point negative impact to EBITDA margin for the full year 2016 based on year-over-year foreign currency changes. For the full year 2016, other assumptions shown on the slide 8 remain largely the same as outlined during Q1. However, we expect interest expense to be $5 million lower than our previous outlook, which reflects the benefit of a lower interest rate partially offset by fees and other costs related to the June repricing. Also, the full year adjusted effective tax rate has been adjusted lower to approximately 20%. I will now turn the call back to Anders.
Anders Gustafsson - Chief Executive Officer & Director:
Thank you, Mike. As shown on slide 9, we continue to execute on our four strategic priorities to drive near and long-term growth and profitability. First, we are focused on delivering profitable growth and extending our leadership. As we capitalize on secular trends, drive sales, and prudently manage our cost structure. Although 2016 has been a challenging year from a sales growth perspective, we believe these pressures are temporary. We continue to launch innovative solutions and we are working closely with our customers to meet their demands, to be more productive and provide better service for their customers. Also, our margins continue to improve as we execute on our integration and improvement of the Enterprise business. Second, we are tightly managing our overall cost structure through investment prioritization and maintaining stringent controls on spending. We continue to expect to realize approximately $50 million of additional cost synergies in 2016. Our ongoing efforts around this initiative were a key contributor to our gross margin outperformance during the second quarter. Third, the top priority for Zebra is to improve free cash flow, optimize operating cash levels, and delever the balance sheet through working capital efficiencies, declining integration and restructuring costs, margin improvement, and lower capital spending. Lastly, we will continue to make meaningful progress on our transition to One Zebra as we complete the remaining steps of our integration plan, leverage the Zebra brand, and enhance the culture of the new Zebra. I would like to update you on several key integration milestones. As I mentioned last quarter, we launched our new channel partner program, PartnerConnect, in early Q2, which was the most comprehensive change to our channel strategy in company history. The goals of this new program are centered on three key elements
Michael A. Steele - Vice President-Investor Relations:
Thanks, Anders. We've reserved the balance of the hour for Q&A. And we ask that you limit yourself to one question and one follow-up, so that we can get to as many of you as possible. Operator, please instruct our callers how to ask a question.
Operator:
Thank you. We will now begin the question-and-answer session. [Operator Instruction] Our first question comes from Richard Eastman of Robert W. Baird. Please go ahead.
Richard Eastman - Robert W. Baird & Co., Inc. (Broker):
Yes. Good morning.
Anders Gustafsson - Chief Executive Officer & Director:
Good morning.
Richard Eastman - Robert W. Baird & Co., Inc. (Broker):
Could you speak for a minute or two just to, how the channel looks versus how your direct sales look? If I look at maybe the sales upside in the quarter, at least to our expectations, it came out of Enterprise, and I'm curious if that upside at Enterprise came from direct sales on the mobile computing side or maybe health of the channel, sell in, sell out, that type of color.
Anders Gustafsson - Chief Executive Officer & Director:
I would say the – I'll start and I'll ask Joe Heel to help out here also. I'd say our revenues were very balanced between channel and direct high-touch business. We had a large – a healthy number of larger deals, but we also had a very strong performance in our channel across the world, and we were particularly pleased with that as obviously introducing a new channel program with as much change as to one we did, and not see a hiccup in any of the performances was a great performance. So, we think that's a great win for us. Joe?
Joachim Heel - Senior Vice President-Global Sales:
Yeah. I would add, the channel constitutes 83% of our revenue. And such, the introduction of the new channel program was particularly important for us, and as Anders said, we're very pleased that we saw strength in the channel revenues while we were introducing that new program. So really, the channel very nicely complemented the strength of the large deals that we did see in Q2.
Richard Eastman - Robert W. Baird & Co., Inc. (Broker):
Was that strength kind of back end quarter loaded? I mean...
Anders Gustafsson - Chief Executive Officer & Director:
No. I think we would say the business in the quarter was pretty evenly spread. We had good momentum as we entered Q2 and it continued to just be I think, from our perspective, a solid quarter.
Richard Eastman - Robert W. Baird & Co., Inc. (Broker):
Okay. And this is just a follow-up question for Mike Smiley. In the $50 million of cost saved that we had forecasted for the year, I think $30 million of that was in – was targeted for the COGS line. When we look at the gross margin on the quarter, was that $30 million largely achieved on a run rate basis in the quarter?
Michael C. Smiley - Chief Financial Officer:
I would say over the first half of the year a lot of it was achieved. There's still some to be realized in the second half.
Richard Eastman - Robert W. Baird & Co., Inc. (Broker):
Okay. Thank you.
Operator:
Our next question comes from Paul Coster of JPMorgan. Please go ahead.
Paul Coster - JPMorgan Securities LLC:
Yeah. Thanks for taking my questions. First of all, Anders, you've – you obviously look to return to growth as soon as this fourth quarter but also over the long haul. There's many dimensions to growth. Is this from first-time adoption of a new generation of applications? Is it from market share gain? Is it from increasing the software content and raising the ASPs? If you could kind of give us some flavor of what you think the main vectors of growth are over the long haul; that would be helpful. Thank you.
Anders Gustafsson - Chief Executive Officer & Director:
Yeah. We see a lot of, I guess, first, strong secular growth trends that we're trying to capitalize on, starting from a vertical perspective, in healthcare. Healthcare has been a strong growth vertical for us for several years, and really, the catalyst has been the electronic health records, and we expect that there's still plenty of untapped potential within that vertical, particularly in the U.S. in the short term. But over time, we expect that to become more global. Transportation logistics has been a good vertical for us also over time. I think e-commerce continues to be a good driver, and we are for T&L also developing a lot of new and exciting solutions that are uniquely suited for T&L and to help drive more value for them. On the retail side, there's a – every retailer that we talk to has a big program around how to drive omni-channel or enable omni-channel. And in our view, omni-channel will be at least a neutral driver for us over time. But it might be a little more choppy in the short term as some retailers have more opportunities to invest than others. But we're seeing a lot of good opportunities or a lot of growth already from retailers that are adopting omni-channel type of strategies. So, if you think of, if you do Click & Collect or something like that in a store, it drives a totally different level of technology intensity around our products. And...
Paul Coster - JPMorgan Securities LLC:
I'm sorry.
Anders Gustafsson - Chief Executive Officer & Director:
And I'd say, maybe from a geographic perspective, Asia Pac continues to do very well for us. We think it's a, we have good opportunities to continue to do well there. We believe we're very well-positioned in Europe and the U.S. also, and we are programmed to reinvigorate growth in Latin America. It feels like it's also starting to pay off. And as a backdrop, I'd say, we are very excited about the new types of solutions we are developing around Enterprise Asset Intelligence to really help our customers get greater visibility into their operations to drive productivity improvements and enhancements to their service levels.
Joachim Heel - Senior Vice President-Global Sales:
This is Joe Heel. I'd like to add one more dimension to the sources of growth, and that is that we continue to be in the middle of and, in fact, driving technology transitions in three major areas. The first one is the transition in mobile computing from legacy operating systems that requires migration of operating systems. There's over 50 (35:32) million mobile computers that need to migrate off Windows CE and Windows Mobile platforms by the end of 2020. And as you know, we're leading that transition, we had a very strong market share position in that transition in the first half and even in the last year. The second is in scanning, where the transition from 1D to 2D scanning is one that we are now leading, and the third is in printing where the transition from – where the expansion into mobile printing is providing lots of new growth opportunities for us.
Paul Coster - JPMorgan Securities LLC:
I got more than I anticipated it. Separately, the – Anders, you talked to that, projects being delayed rather than being cancelled. In which verticals are they being delayed? And how are the customers – but why are they being delayed and how are the customers justifying it? I mean, assuming that they've got a three-year to five-year payback on these investments, delaying doesn't seem to make an awful lot of sense, but explain it to us, please?
Anders Gustafsson - Chief Executive Officer & Director:
Yeah. I think, it's a few different reasons for that. I'd say, Q1, it was a lot to do with budgets hadn't been fully allocated out to the business units. So, they weren't necessarily in a position to go forward with some of those projects. In Q2, I'd say, it was more that many of our customers were saying there were a lot of things going on and they needed to pull back and be more focused. So, they didn't want to take on more projects than they felt they could realistically execute on. So, they were being more, I guess, diligent about which ones they picked and focused on. And, I said, that was probably more from a retail perspective where there's a lot of things going on within retail around omni-channel activities. So, those would be the – probably the top priority thoughts around that.
Joachim Heel - Senior Vice President-Global Sales:
If I could correlate it with you. If you looked at the holiday season, which is of course, the key season for retailers, last year, it really was a very mixed season with some clear winners and some clear losers as you can say retailers that struggled to keep up. And as a result, as they entered into Q1, some of these retailers then went into introspection and reconsidered their plans for the coming year. That's not unusual, but because the Christmas season was so split in performance, I think it led to the reconsideration of some of the spending plans in Q1 in particular. Some of it spilling over into Q2 and the rest of the year.
Paul Coster - JPMorgan Securities LLC:
Thank you.
Operator:
Our next question comes from Jason Rodgers of Great Lakes Review. Please go ahead.
Jason A. Rodgers - Great Lakes Review:
Yes. Just a follow-up on the retail discussion. Would you say that the environment overall for spending in retail improved in 2Q versus Q1 or did it pretty much remain about the same?
Anders Gustafsson - Chief Executive Officer & Director:
No. It was definitely stronger. We saw good improvements, sequential improvement particularly in North America and it was both around traditional brick and mortar retailers, as well as e-commerce. And we certainly see e-commerce as a category to become more and more prominent within our overall retail category.
Jason A. Rodgers - Great Lakes Review:
And, can you give us an update on what was saved thus far with the ES integration and the expected savings for the second half of the year?
Michael C. Smiley - Chief Financial Officer:
Yeah. So, the full integration is expected to be completed in the middle of next year. I would say that we talked about the fact at the beginning of the year we saw $50 million of synergies coming through, of which $30 million was going to be cost of goods sold and $20 million was operating expense. Operating expense is primarily a full year impact of the things that were done last year. The cost of goods sold, as we said, a good chunk of it was realized in the first half, and we'll still realize some in the last half.
Jason A. Rodgers - Great Lakes Review:
Thank you.
Operator:
Our next question comes from Keith Housum of Northcoast Research. Please go ahead.
Keith Housum - Northcoast Research Partners LLC:
Good morning, guys. Thanks for the question. Hey, Mike. What was the gross margin split between enterprise businesses and printing businesses this year – this quarter, I'm sorry?
Michael C. Smiley - Chief Financial Officer:
Obviously, our gross margin in our printing business is always – has been traditionally higher than it has been in the enterprise business. If you look at it, what we do is we do – you will see the Q, the operating income will come in that area going forward. I think one thing we want to make sure you realize is that we're very pleased with the gross margins in those trends. We're realizing the benefits of the cost reduction initiatives, associated procurement, design to value, service margin improvements, more favorable sales mix. We also have – gross margins within mobile computing were particularly strong. These are a result of, obviously, multiple quarter efforts. And we expect the trend to trend positively. I will say that we did see sequential improvement in the gross margin on the enterprise business, which I think was favorable.
Keith Housum - Northcoast Research Partners LLC:
Okay. We saw that the tax rate is changing for the year. Is there any change to your long-term guidance for that tax rate? I think you were previously between 22% and 24%.
Michael C. Smiley - Chief Financial Officer:
Yeah. I think it's going to be probably closer to 25%-ish long term, but it's not changed dramatically.
Keith Housum - Northcoast Research Partners LLC:
20% this year and any thoughts to how it – I guess you scale up to 25% over the long term?
Michael C. Smiley - Chief Financial Officer:
Yeah.
Keith Housum - Northcoast Research Partners LLC:
I'm sorry. You got 20% this year, long term 25%. Is it going to go up sequentially every year for several years? How do you think we get to that 25%?
Michael C. Smiley - Chief Financial Officer:
Yeah, it'll go up sequentially every year.
Keith Housum - Northcoast Research Partners LLC:
Thanks.
Operator:
Our next question comes from James Faucette of Morgan Stanley. Please go ahead.
James E. Faucette - Morgan Stanley & Co. LLC:
Thank you very much. Just a couple of questions for me. First, I think you've talked about cost improvement being an important driver of gross margin. But I just want to make sure that – we were a little surprised with printing being weak that gross margins came in above target. Was that all related to the cost reduction efforts, or were there other mix or other items that really benefited that we should be aware of?
Anders Gustafsson - Chief Executive Officer & Director:
The – yes. Printing was slightly weaker from revenue year-over-year but it was due to a really tough comp last year. There was one particular deal that we couldn't replicate. If we had been able to replicate that we would have seen growth. But the margin profile across the business, though, is quite steady, and the improvements we see there is really, goes back to all the efforts we put into driving improvements in gross margin or reductions in cost of goods sold. So, we've had a very deliberate initiative around procurement and design to value also for printing, but also for our enterprise product since we closed on the transaction. And we're now starting to see those programs or initiatives starting to bear fruit. Service is another area that we put a lot of emphasis on improving margins, which is also nice to see that that's now coming through.
James E. Faucette - Morgan Stanley & Co. LLC:
Got it. And then when you look at – one of the key objectives, going back to the Motorola Enterprise acquisition, was looking for opportunities to sell multiple product lines into customers. Can you give us an updated idea of how successful you've been thus far and what your customer base looks like, that may be buying products, multiple product lines now that weren't before?
Anders Gustafsson - Chief Executive Officer & Director:
Yeah. I'll start and I'll ask Joe to help out also here. I'd say we have seen lots of good opportunities for our better-together story resonating. You can go – from a high level I look at healthcare. That has been a focused area for Zebra for a long time but not so much for Motorola. We have made healthcare a focused vertical for the entire business and we're seeing great growth for both mobile computing and scanning in there. And I'd say similar in retail, we are seeing new wins for printing in retail where we didn't have before. So, that's how – the strength we have on – from one part of the company across other verticals are helping to pull through business. I'd say also the examples that I went through in my prepared remarks, each of those examples are utilizing a number of different products, and all including both Enterprise and the pre-transaction Zebra printer products.
Joachim Heel - Senior Vice President-Global Sales:
Joe Heel speaking. I would add, we put a lot of emphasis early on in cross-training the sales force in order to be able to sell the entire portfolio and to implement initiatives and incentives that would indeed incentivize the cross-selling. I think it's fair to report that we are seeing good traction on that, not only in the examples that Anders included in the prepared remarks, but throughout our business, we regularly see deals where both printing and our Enterprise products are included. We are moving, in fact, I would say beyond that now to where we have – to where we are implementing solutions in our customers where we integrate those combinations of products into more of a solution. Indeed, some of the things that Anders described are examples of that. One other thought on the cross-selling, of course, I mentioned earlier that 83% of our sales goes through partners. So, in order for us to be successful with the cross-selling, it isn't enough that our own sales force does this, but also that our partners do this. And the new PartnerConnect program is in fact helping us to do this. If you look at the elements of the program, it provides incentives for cross-selling. It provides certifications for partners to acquire capabilities across our entire portfolio. And of course, we only launched it in April, but we're quite confident that it will help us in that ability to cross-sell.
Anders Gustafsson - Chief Executive Officer & Director:
Yeah. We're doing a lot of things to integrate the product families to work better together. So, initially, you can say there was almost like two separate products that were sold together as a bundle. But now, we've done things around how to make it easier to pair products. But also, we're now integrating our printer products into the OVS, our cloud-based services platform, to make sure that we can manage all products, irrespective of kind of the history of them, from one platform.
James E. Faucette - Morgan Stanley & Co. LLC:
Got it. Thank you very much.
Operator:
Our next question comes from Matt Cabral of Goldman Sachs. Please go ahead.
Matthew Cabral - Goldman Sachs & Co.:
Thank you. In your prepared remarks, Anders, you mentioned how Android is over a third of the mobile computing portfolio now. Can you just give us a sense for how customer interest has evolved around the transition, both with your larger customers, as well as the more run rate business? And when do you think we'll get to the tipping point where Android is more than 50% of that mobile computing portfolio? And then, also, just thinking about it from a gross margin perspective, any sense of how Android stacks up versus the wider enterprise average would be helpful as well.
Anders Gustafsson - Chief Executive Officer & Director:
Yeah. So, the – we're very pleased with the progress on expanding our Android business. We have the industry's most comprehensive lineup of products for that and we are getting a lot of recognition for that – for product superiority in that area also. I'd say, the largest most sophisticated customers are the ones that are leading the charge. They have their own IT department to understand what is going on with Android and Microsoft and other operating systems and can make their own decisions about what's really in their best interest over the longer term. And so, we see – I'd say, we almost exclusively see larger tenders be for Android devices. Further down, if you look into kind of more the smaller deals run rate type of business. There I think it's a bit more inertia that people know the products they have. They have written applications around those that they don't necessarily have the resources in-house to migrate those off a legacy operating system to an Android, say. So, we expect there to be a lag before that happens. But we do – we are seeing Androids having more and more traction deeper down in the pyramid, say. So, it is working and we are having a number of plans for how to engage with both directly with end-users, as well as with – through our distribution and reseller partners to educate and train both resellers and end-users on these things. And then lastly on the margins, if you look at – if you compare a large deal, say, for Android versus a large deal for a legacy operating system, the margins tend to be very similar. If you compare a run rate type of deal for Android versus a legacy operating system, they again would be very similar. So, the difference we've seen in margin profile between Android and legacy operating system has been much more driven by the proponent (50:31) or the portion of the total revenue that comes from large deals versus run-rate.
Matthew Cabral - Goldman Sachs & Co.:
Thank you. And then I wanted to follow up on the earlier question about deal push out. Could you just give us a sense for how many of the push out deals that you talked about last quarter's call were actually closed in the second quarter versus the percentage that are still outstanding. And is your sense of either just timing around some volatility with your customers' businesses or are these push outs more a function of a wider re-scoping of projects where they're going back to the drawing board a little bit, and then maybe a couple or a few quarters before those actually convert into deals for you?
Joachim Heel - Senior Vice President-Global Sales:
So, this is Joe Heel. I'll answer that one. We were very pleased with the fact that the deals that pushed out from Q1, we were able to close a majority of those. I don't have an exact percentage for you, but we were able to close a large number of those deals. That said, we do continue to see the caution that Anders mentioned, in particular in the retail sector and we've talked about it in some of the earlier questions. We do see some of that caution persisting. So, some deals in Q2, we saw push out to Q3. And so, we see some of that caution continuing. But we're quite confident, to your point, that it is a matter of timing and that it isn't that people are fundamentally reconsidering their architecture and their approach. I think they're weighing the projects in the context of an altered economic environment for themselves and an altered budgeting cycle that they perhaps find themselves in.
Matthew Cabral - Goldman Sachs & Co.:
Thank you.
Operator:
Our next question comes from Jeremie Capron of CLSA. Please go ahead.
Jeremie Capron - CLSA Americas LLC:
Thanks. And good morning, everyone.
Michael C. Smiley - Chief Financial Officer:
Good morning.
Anders Gustafsson - Chief Executive Officer & Director:
Hi, Jeremie.
Jeremie Capron - CLSA Americas LLC:
Question on the integration of the Enterprise business. Clearly, some good progress being made here between the new partner program and the cost synergies that are flowing through here. But I couldn't help but notice that you removed your guidance for one time integration charges in 2016, 2017. I think you had $130 million to $150 million planned. Is that still the case? And correct me if I'm wrong, but I think I heard you say that you spent more than initially anticipated during the quarter. So, some color around the trajectory of one time integration charges over the next couple of years would be welcome. Thanks.
Michael C. Smiley - Chief Financial Officer:
Yeah. This is Mike. A couple things to your point. We've achieved a number of significant milestones thus far. Again, the Asia Pac go-live went successfully as well as the PartnerConnect. Keep in mind that as we went through those within the region, we had a 10% growth. So, I think that speaks to the fact we had good execution. We've also rolled out aspects of our services program. So, all of those have been executed well. We look at sort of the integration spend in two buckets. One is IT-related, which is hooking up the systems to run the business. The other is non-IT or integration costs. The IT piece is on track and on budget at this point, and the non-IT expense was running about $20 million higher than the first half of 2016. We wanted to make sure that there was smooth execution. I think we've demonstrated that in the results that we have. Want to make sure that these things include the operating model by which we run the company, the legal entity structures. Again, this was a carve-out, very, very complex, structuring the PartnerConnect program to accomplish the things that are important for both us and our partners. We also had corporate rebranding as we move from a Motorola name to a Zebra name consolidated. Those types of things. I think it's important to note these additional costs that are non-IT are behind us. The integration expenses have peaked. We expect a step-down going forward, and we remain committed to a debt pay-down goals of $300 million in 2016 and $350 million in 2017.
Jeremie Capron - CLSA Americas LLC:
Great. Thanks for that. And in terms of the new Chinese e-commerce customer that you mentioned and there's, it sounds like it's an interesting win that you scored here. Can you comment around the opportunity for Zebra in China? How much runway do you see for growth and how much of that could be imminent given what's happening in that e-commerce sector in China? Thanks.
Anders Gustafsson - Chief Executive Officer & Director:
So, China has been a fast-growing market for us for a long time, and we have a very strong team I think in China. So, we're putting a lot of emphasis, a lot of effort into making sure that we have the right strategies for the long-term including making sure we have the products to support the Chinese customers. So, we are very excited about what China can do for us and how we can continue to grow in China. We've definitely seen our footprint expand over time, so when we first entered China, it was very much based on really Western manufacturing companies but over time we moved into a lot of the local manufacturing. But over the last few years we have seen a lot more retail particularly e-commerce as well as T&L, of course all those e-commerce packages need to be delivered somewhere. We've also seen actually quite strong healthcare growth. So, the portfolio of products we sell in China is now much broader, it starts to be much more similar to what we see in the U.S. and Europe as examples. Maybe...
Joachim Heel - Senior Vice President-Global Sales:
Yeah. I'd add two other opportunities for growth that we're pursuing and have been pursuing in China. It's been really a growth story that's extended over many quarters for us now. The two others are – is cross-selling. We talked about that a bit earlier. We have strength in different sectors between the pre-transaction Zebra and the Enterprise business. Enterprise, as Anders was saying, having charged into the retail segments, the e-commerce segments, fast-growing areas where the printing was very strong traditionally in manufacturing. We now have the ability and are in fact cross-selling between those two. So, that's one very nice source of growth. And then the other one is, we have the opportunity to expand geographically within China, right? So, you have multiple tiers of cities, we're quite present already in the larger cities like Shanghai and Guangzhou and Beijing. But the second and third tier cities are ones we are in the process of penetrating and staffing. And so, we have lots of growth in that dimension as well.
Jeremie Capron - CLSA Americas LLC:
Thanks very much.
Operator:
Our next question comes from Brian Drab of William Blair. Please go ahead.
Brian P. Drab - William Blair & Co. LLC:
Okay. Thanks for letting me sneak in the question here. On Android, one-third of your mobile computing sales is a really impressive result going from essentially zero a couple of years ago. Given you've introduced these new products so recently, I'm wondering if there's an opportunity to improve your margins on those products going forward, just given the nature of when a new product is introduced, there's typically design work than can be done to take costs out of the product and improve your margins there. So, any comments on that opportunity?
Anders Gustafsson - Chief Executive Officer & Director:
Yeah. Absolutely. This goes into the broader initiative we have around gross margin improvements. So, both – we're working on both regular procurement activities. So, working very closely with our contract manufacturers or JDM Partners to make sure that we get the lowest product cost we can from that perspective. But we also, having a number of this, what we call, design to value initiatives going on. This is where we take an existing product and look at ways to how we can redesign it, to design cost out of the product to reduce the product cost and improve margins. Both of these initiatives were meaningful drivers for the gross margin over performance that we had in Q2 here, and that included also on Android devices. So, we see clearly working very hard to make sure that we are very thoughtful and focused on improving margins in our Android portfolio.
Brian P. Drab - William Blair & Co. LLC:
Okay. Thanks. And then for Mike Smiley maybe, the selling and marketing expense has averaged $121 million over the previous five quarters. You're at $112 million in the second quarter. Where should we model going forward, closer to the $112 million or the $121 million?
Michael C. Smiley - Chief Financial Officer:
Yeah. I think that as you look at that, we tend to look at – we obviously have a bottoms-up detail and we'll end up with – for example, adjustments to stock-based comp and stuff like that it sort of goes up and goes down. So, we tend to look at the – as we look for reasonableness, we tend to look at it for a total OpEx trend. I think in Q3, we're seeing things that are driving our total OpEx going up a little bit is we have some duplicative IT costs that are going through G&A, where, for example, you have two systems that have to work at the same time until you get off the old one. We have higher litigation expense, we also have some higher healthcare costs. Absent these costs, our total OpEx would be lower year-over-year. I don't know that sort of giving you definition of OpEx for sales and marketing and all those other things would necessarily be helpful at this point.
Brian P. Drab - William Blair & Co. LLC:
Okay. That litigation expense is ongoing?
Michael C. Smiley - Chief Financial Officer:
Probably through this year.
Brian P. Drab - William Blair & Co. LLC:
Okay. All right. I'll follow up more later. Thanks.
Operator:
And our last question will be from Andrew Spinola of Wells Fargo. Please go ahead.
Andrew C. Spinola - Wells Fargo Securities LLC:
Mike, can you just tell us what that litigation expense is associated with and how big it is in the second half?
Michael C. Smiley - Chief Financial Officer:
It's just related to some of the litigation associated with the acquisition of – as we did the acquisition, we ended up with – assuming some of the responsibilities for some of those items. And it's just – it's not huge, but it's several million dollars quarterly.
Andrew C. Spinola - Wells Fargo Securities LLC:
Got it. And then just back on the question of the integration spend, the guidance would imply a pretty material step-down in the second half here. Can we still expect that?
Michael C. Smiley - Chief Financial Officer:
Yeah. Again, we had said I think around $130 million to $150 million for the full year. Our integration expenses have peaked. We said that our expenses for the year are about $20 million associated with the non-IT related spend. Again, to your point, we expect a big step-down going forward, and we certainly remain committed to the $300 million debt pay-down 2016.
Andrew C. Spinola - Wells Fargo Securities LLC:
Okay. Thank you very much.
Operator:
And this concludes our question-and-answer session. I would like to turn the conference back over to Mr. Steel for any closing remarks.
Michael A. Steele - Vice President-Investor Relations:
Thank you, all, for participating. Have a great day.
Operator:
The conference is now concluded. Thank you for attending today's presentation. You may now disconnect.
Executives:
Mike Steele - Vice President, Investor Relations Anders Gustafsson - Chief Executive Officer & Director Michael C. Smiley - Chief Financial Officer Joachim Heel - Senior Vice President-Global Sales
Analysts:
Paul Coster - JPMorgan Securities LLC Brian P. Drab - William Blair & Co. LLC Keith Housum - Northcoast Research Partners LLC James E. Faucette - Morgan Stanley & Co. LLC Richard Eastman - Robert W. Baird & Co., Inc. (Broker) Jeffrey Ted Kessler - Imperial Capital LLC Andrew C. Spinola - Wells Fargo Securities LLC
Operator:
Good morning, everyone and welcome to the Q1 2016 Zebra Technologies Earnings Conference Call. All participants will be in a listen-only mode. After today's presentation, there will be an opportunity to ask questions. Please also note that today's event is being recorded. At this time, I'd like to turn the conference call over to Mike Steele, Vice President, Investor Relations. Please go ahead.
Mike Steele - Vice President, Investor Relations:
Good morning and thank you for joining us. Today's conference call and slide presentation will include prepared remarks from Anders Gustafsson, our Chief Executive Officer; and Mike Smiley, our Chief Financial Officer. Anders will begin by discussing our first quarter highlights and key drivers of the results. Mike will then provide more detail on the financials and discuss our 2016 outlook. Anders will conclude with an overview of our strategic priorities in 2016 and a brief update on our integration of the Enterprise business. Following the prepared remarks, Joe Heel, our Senior Vice President of Global Sales will join us as we take your questions. This presentation is being simulcast on our website at investors.zebra.com and will be archived there for at least one year. Before we begin, I need to inform you that certain statements made on this call include forward-looking statements which are subject to the Safe Harbor provisions of the Private Securities Litigation Reform Act of 1995. These statements reflect the company's current expectations concerning future events and are subject to a number of factors and uncertainties that could cause actual results to differ materially. A detailed discussion of these factors and uncertainties is contained in the company's filings with the Securities and Exchange Commission. During this call, we will make reference to non-GAAP financial measures, as we describe business performance. You can find reconciliations of our GAAP to non-GAAP results in today's earnings press release. Now, I'll turn the call over to Anders.
Anders Gustafsson - Chief Executive Officer & Director:
Thank you, Mike. Good morning, everyone, and thank you for joining us. It was clearly a challenging quarter as the softening demand we began to see in late 2015, particularly in North America, unexpectedly persisted through the end of the first quarter. As a result, adjusted sales declined 3% year-on-year on a constant currency basis, short of our expectation for approximately flat sales. In addition, given the flow-through impact of lower sales, non-GAAP earnings per share were $1.01 also below our expectations and lower than the prior year. Typically, our quarterly sales volume is backend loaded, particularly in the first quarter, through February we had been encouraged by a healthy pipeline of direct business, as well as the expectation for a pickup in growth across our reseller network. However, as we progressed through March, continued economic uncertainty combined with the slow IT purchasing environment led customers to push out decisions and commitments. This impacted our late quarter close rates and resulted in lower than expected sales. Also, our distribution partners reduced inventories as they navigated through softer than expected end-user demand. As a reminder, we faced a challenging comparison to exceptionally strong first quarter sales growth last year of 13% in North America, and 11% in constant currency for the total company. Turning to our regions, while we anticipated a decline in North America. The decrease was more pronounced than expected, driven largely by the macroeconomic uncertainty I discussed earlier. In EMEA, we saw a modest constant currency growth driven by strength in the UK, Germany and Eastern Europe. We saw some weakness in Southern Europe and the Middle East and the run-rate business was softer. Our Latin America region continued to see sharp sales declines through the first quarter after a weak 2015. That said, we had limited growth in Mexico, our largest contributor to sales volume in the region. This was overshadowed by ongoing weakness in Brazil where we have yet to see stabilization in the political and economic environment. There were some bright spots in the first quarter. First mobile computing sales were up slightly on a constant currency basis, including solid growth in Android. Second, on a constant currency basis, we achieved double-digit growth in Asia-Pacific, led by strong performance in China, and our supplies business returned to growth after a brief pause in the fourth quarter. In the U.S. and Europe, sales-out of our distribution partners outpaced sales-in, which indicates stronger end-user demand than our results indicate. Looking at our verticals, we saw the strongest growth in transportation and logistics, which benefits from parcel delivery and e-commerce growth. Healthcare continued to gain momentum and remains a strong vertical for us. However, retail, our largest vertical, declined due to slower purchasing decisions and fewer large transactions. While a number of environmental factors put pressure on our first quarter sales results, our team executed well within the areas of the business we were able to control. For example, despite lower than expected sales, we delivered Q1 gross margin at the high end of our expectations, as the result of our efforts to capture synergies and execute on our improvement plan for services margins. Given the lower than expected first quarter results and the continued headwinds, we are introducing a tempered outlook for the second quarter and have lowered our full year sales forecast. I'll now turn the call over to our CFO Mike Smiley, to review our financial results in greater detail and discuss our 2016 outlook. Afterwards, I will return to discuss our progress on strategic priorities, as well as key areas we are focused on to position the business for improved performance.
Michael C. Smiley - Chief Financial Officer:
Thanks Anders. As you can see on slide five, adjusted net sales for the first quarter were $850 million, a 3% decline year-over-year on a constant currency basis. Enterprise adjusted sales were $537 million, down 4% year-over-year on a constant currency basis. Data capture and services declined while mobile computing sales increased slightly. We saw the steepest decline in data capture due to a difficult comparison, as we realized especially strong demand in Q1 2015. Wireless LAN sales, which represents approximately 3% of total Zebra, also were lower than last year. Legacy Zebra sales were $313 million, down 3% on a constant currency basis, against 19% growth in Q1 2015. This is largely driven by a decline in location solution sales related to last year's NFL contract. Our supplies business resumed growth in Q1 while printer sales declined slightly. As Anders mentioned, sales in North America declined 7%, with the sharpest decline in data capture offset by modest growth in mobile computing. EMEA generated modest growth, up 1% from a year ago on a constant currency basis. Slight growth in mobile computing, data capture and supplies were partially offset by lower printer sales. Sales in Asia-Pacific grew 10% in constant currency, led by strong performance in China. We saw growth in all major product categories. The growing middle class is creating healthy momentum in e-commerce and healthcare and driving growth in China and India. In Latin America, sales declined 15% as the result of a continued difficult macroeconomic environment, particularly in Brazil. Sales grew slightly in Mexico, where we are seeing signs of stabilization and have an improving pipeline of opportunities. Adjusted gross margin was 46.2%, at the high-end of our expectations and in line with the prior period. The benefits from integration synergies, including lower service costs, were partially offset by the flow-through impact from lower sales volumes, as well as the impact from unfavorable foreign exchange movements of approximately 60 basis points. Operating expenses for sales and marketing, R&D and G&A were $288 million, including $9 million of stock-based compensation expense. This reflects an increase of $4 million compared to the prior year, due to increased litigation expenses and the settlement of a legal matter. In the first quarter, we recorded expense associated with an under-accrual of 2015 commissions. This is mostly offset by lower year-on-year expenses related to the company's short-term incentive compensation plan. Other operating expenses included acquisition and integration and exit and restructuring cost of $43 million, which was $6 million higher than the prior year, and amortization of intangible assets of $59 million, which declined by $9 million compared to the prior year. In the quarter, non-GAAP EPS was $1.01, compared to $1.41 in the first quarter of last year. First quarter 2016 adjusted EBITDA margin was 15.5%, a decline of 140 basis points to the prior period, primarily due to the flow-through impact from lower sales, and an estimated 100 basis point unfavorable impact from foreign currency. As a side note, Q1 EBITDA margins would have been approximately 400 basis points higher using the exchange rate as of the close of the acquisition in October 2014. Turning now to the balance sheet and cash flow highlights on slide six. We ended the first quarter with $194 million in cash, which includes $143 million held outside the United States. We are at a seasonally high level of cash at the end of Q1 prior to a semi-annual interest payment on our senior notes in the second quarter. At the end of Q1, we had approximately $2.9 billion of long term debt on the balance sheet, consisting of $1 billion of senior notes due in 2022 and a $1.9 billion term loan maturing in 2021. The debt was used to finance the October 2014 Enterprise acquisition and we've been paying it down aggressively. With $80 million in total principal payments in the first quarter of 2016, net debt to adjusted EBITDA ratio is approximately 4.8 times. Our liquidity levels are solid. We have no near term debt maturities and an untapped $250 million revolving credit facilities with no financial covenants unless we have more than $50 million drawn at the end of any quarter. In the first quarter of 2016, we generated $95 million of cash flow from operations, which compared to $36 million in the first quarter of 2015. Capital expenditures were $19 million compared to $26 million in the first quarter of 2015. Our goal is to reduce debt by $300 million this year. In 2016, we expect improvement in cash flow as compared to the prior year driven by EBITDA margin expansion, approximately $90 million to $100 million less integration restructuring costs, and approximately $30 million lower non-integration related capital expenditures. We're also targeting greater than $30 million (sic) [$100 million] from various working capital initiatives, which we have already seen good progress in accounts payable and receivables management through the first quarter. Additionally, we also expect to reduce our minimum target operating cash level by approximately $50 million from the end of last year. Roughly one quarter of our total company sales are denominated in euros, and the vast majority of our cost in the eurozone are in U.S. dollars. In order to minimize volatility in our financial results, earlier this year we hedged approximately 80% of Zebra's net euro cash flow exposure for the entire year, effectively locking in $1.09 euro rate. This hedge rate is below current rates as the euro has recovered in recent months. Slide seven shows our path to financial deleveraging, our top priority for free cash flow over the next couple of years is to pay down the acquisition debt to achieve a more optimal capital structure. We are still committed to achieving net leverage ratio of less than three times by the end of 2017. Given the current headwinds we are facing, the potential impact on conversion rates and timing within our sales pipeline, we've moderated our growth expectations for the second quarter and full year. On slide eight, you'll see that for the second quarter, we expect adjusted net sales to be flat to down 3% from the comparable net sales of $894 million in the second quarter of 2015. This expectation reflects a range of a 2% decline to 1% growth on a constant currency basis. Second quarter 2016 adjusted EBITDA margin is expected to be in the range of 15% to 16%. Non-GAAP EPS are expected to be in the range of the $1.0 to $1.20. Our outlook also reflects a higher gross margin compared to the prior period, but lower than Q1 due to seasonal factors. Also in Q2 operating expenses are expected to be slightly lower than prior year period as we tightly control costs. For the full year, adjusted net sales growth is expected to be in the range of a 3% decline to 1% growth from the comparable net sales of $3.7 billion for the full year 2015. This reflects an expected range of a 2% decline to a 2% growth on a constant currency basis. We expect sequential growth in quarterly sales volumes throughout 2016 and also expect positive year-over-year sales growth by the fourth quarter. Due to the downward revision of our sales guidance, our adjusted EBITDA margin is now expected to be approximately 17% for the full year 2016, which is at the low-end of our previous expected range. The improvement over the prior year is driven primarily by higher gross margin. We expect slightly lower operating expenses than the prior year. Also note that we are assuming a 50 basis point drag to EBITDA margin year-on-year, based on foreign currency changes. For the full year, we have the following assumptions shown on slide eight. We expect capital expenditures of $70 million to $75 million, including $15 million to $20 million related to acquisition integration. Depreciation and amortization expense of $310 million to $315 million. Interest expense of $195 million to $200 million, including amortization of debt issuance costs of $18 million to $20 million. Share based compensation expense of $27 million to $29 million, a non-GAAP tax rate of approximately 22% to 24% and cash taxes of approximately $50 million to $60 million. As previously stated, relative to 2015, we expect to realize an incremental $50 million in acquisition cost synergies, during the full year 2016, approximately $30 million of which will improve our gross profit and roughly $20 million to reduce operating expenses. Consistent with our prior outlook, the rationalization and modernization of Zebra's IT platform and ecosystem will result in $130 million to $150 million of integration related costs over 2016 and 2017, of which approximately 20% will be in the form of capital expenditures. Also we expect the vast majority or roughly 80% of this cost to be incurred in 2016. The expense portion of these costs are one-time in nature and will be – and are excluded from our non-GAAP P&L results. These efforts are expected to drive additional operating expense efficiencies and reduce our ongoing capital expenditures once completed. I will now turn the call back to Anders.
Anders Gustafsson - Chief Executive Officer & Director:
Thank you, Mike. As shown on slide nine, we are executing within the framework of our four strategic priorities to address our near-term challenges and to meet our financial objectives. First, we are focused on delivering profitable growth as we capitalize on secular trends, prudently manage our cost structure and take immediate actions to improve sales. These include refining our go-to-market sales strategies, more frequent and intensive reviews of the opportunities in our sales pipeline, targeted programs to drive increased lead generation activity for our direct sales teams and distribution channel partners, and the rollout of new products and solutions. Additionally, in early April, we launched our PartnerConnect program, which better aligns partners' incentive with our own to drive growth. We believe PartnerConnect will also help us recruit more partners to expand our global network. Second, we continue to expect to realize $50 million of incremental cost synergies in 2016. In addition, we are tightly managing our overall cost structure, through investment prioritization and stringent controls on discretionary spending. Third, a top priority for Zebra is to improve free cash flow and de-lever their balance sheet through margin improvement, declining integration costs, lower capital spending and working capital efficiencies. Lastly, we will continue to make meaningful progress on our transition to One Zebra as we execute the remaining steps of our integration and leverage the Zebra brand. As I mentioned earlier, the recent key milestone in our transition to One Zebra was the launch of PartnerConnect, our new channel partner program. We've incorporated the strengths of the two prior programs and we have added a number of new design features. The launch is the result of an intense year of planning and engaging with channel partners to develop a best-in-class program. As part of the rollout, we got off to a great start last month with four regional summits held around the globe. We received very positive feedback on the new program and on our vision for Enterprise Asset Intelligence. Slide 10 provides some perspective on our progress in integrating the October 2014 enterprise acquisition. From the beginning, we've had a very structured process to ensure a successful integration. We established an internal Business Transformation Office or BTO to oversee the execution of the integration. The BTO has executive management and board oversight, as well as external resources to ensure that we implement best practices. The tremendous amount of advanced planning was done starting immediately after the transaction was announced. This included laying the foundation for our global integrated ERP. The first phase of our ERP successfully went live this month in our Asia-Pacific region and the remainder of our global operations will be transitioned over the next year. Other selected key initiatives shown on the slide have either been completed or are in advanced stages of completion. Despite near term challenges, I remain optimistic about the business, our value proposition to customers and our growth potential. We have made tremendous progress with integration and we remain highly focused on extending our leadership position in Enterprise Asset Intelligence. Our robust solutions extend our relevance well beyond hardware products into services and software. Later this month, we are launching our new brand campaign named Visibility That's Visionary, which highlights our smart innovative products, software and services, that help businesses gather insight into every aspect of their enterprise. Our Enterprise Asset Intelligence solutions enable our customers to sense, analyze, and act. With sensing, we enable real-time operational visibility into people and things, such as packages moving through the supply chain, luggage on an airport tarmac, and work flows in a medical facility. We can provide instantaneous connectivity between our customers' physical and digital worlds. We can then analyze this operational data, which can include status, condition, and location to provide actionable insights for our customers. Zebra's deep expertise has enabled us to be a strategic and trusted advisor to leading enterprise customers and partners throughout the world. Through Enterprise Asset Intelligence, we help enterprises improve productivity and deliver better experiences for their customers. Let me provide a few examples of emerging areas, where we have developed Enterprise Asset Intelligence solutions for our customers. First, we are working with a global transportation company on what we call Zebra Trailer Load Analytics, which collects real-time data on key load metrics, analysis the information and displays the results on a dashboard. The industry average load efficiency is about 70%, just 1% improvement in trailer space utilization, can represent millions of dollars in savings to transport carrier. This patented solution provides the visibility to quickly survey the status of the loads and make real-time adjustments to optimize capacity utilization. The result is improved margins through productivity gains and a reduced carbon footprint. Second, a solution piloted in Danish hospital allows staff to identify and track beds, wheelchairs, medical equipment and other assets on their mobile device. In general, more than one-third of nurses spend at least an hour locating equipment during an average hospital shift. By leveraging this Zebra RFID technology, users are able to optimize workflows, increase accuracy and asset utilization and improve patient care. And third, we are currently working with Bosch to create visibility across the food supply chain. The Food Safety Modernization Act requires greater transparency through the entire supply chain and requires electronic records of temperature to be kept from farm to fork. This regulation is driving increased interest in solutions that can sense and monitor temperature and other environmental conditions as goods are transported through the supply chain. Using Zebra's easy to deploy cloud-based temperature monitoring solution that uses wireless sensors, mesh networking, mobile computers and our cloud service. Providers are able to meet increasingly stringent regulatory demands, while offering consumers enhanced protection. All of these solutions demonstrate how our two legacy organizations are better together. We have a healthy pipeline of other innovative products and solutions to differentiate ourselves from our competition and drive leadership in Enterprise Asset Intelligence. One example of a recently launched product line is our 3600 Series scanners, which are 23% more durable than any other scanner in its class. These scanners are ideal for use in demanding industrial environments, such as warehouses, distribution centers, manufacturing shop floors and do-it-yourself retail stores. They also provide another proof point of Zebra's innovation in the core markets that we serve. We continue to be very well positioned. Our enterprise customers value our innovative products and solutions more than ever to meet their demands to increase productivity and improve customer service. Zebra facilitates retail commerce through all its channels. We benefit from the continued growth of e-commerce as those e-tailers expand their business. For traditional brick-and-mortar retailers, we are a key strategic partner as they work to improve their omni-channel capabilities and customer service levels, which require a more advanced level of inventory tracking technology than they have historically been able to deploy. For these reasons, independent research forecasts that retail will be our fastest growing opportunity in mobile computing in coming years. In our other key verticals, particularly transportation and logistics, healthcare and manufacturing, customers turn to our technology to gain a competitive advantage, reduce costs and increase efficiency in a wide array of applications, including workforce mobility and workflow and patient safety. Momentum behind secular trends including mobility, cloud computing and the Internet of Things continues to build with the proliferation of connected devices and mobile applications. Furthermore, the ongoing Windows operating system migration in mobile computing and the transition from 1D scanning to 2D imaging in data capture point to the depth and breadth of the growth opportunities ahead for Zebra. For these reasons, we firmly believe in the outlook for the company and are reiterating our long term financial goals, as shown on slide 12. We plan to continue to balance investments for growth with prudent expense control while realizing acquisition cost synergies. With this continued focus, we are confident in our ability to grow the business, further expand margins and reduce leverage. And with that, I'll hand the call back to Mike Steele.
Mike Steele - Vice President, Investor Relations:
Thanks, Anders. We've reserved the balance of the hour for Q&A. We ask that you limit yourself to one question and one follow-up so that we can get to as many of you as possible. Jamie, please let our callers know how to ask a question.
Operator:
Michael C. Smiley - Chief Financial Officer:
Before we start, just real quick, I wanted to clarify something that I – in my prepared remarks, I mentioned that in our – achieving our goal of $300 million of debt repayment, I said that our working capital would provide $30 million of cash. Well, that number should be $100 million. I just want to make sure that's correct for everyone. Thank you.
Operator:
And our first question comes from Paul Coster from JPMorgan. Please go ahead with your question.
Paul Coster - JPMorgan Securities LLC:
Yeah. Thanks. Two questions. The first one really is to do with sales-out versus sales-in, in the United States. Can you just sort of clarify which products we are talking about? And what is this telling us about the sort of confidence of the distributors versus the end customers? And then I have a follow up.
Anders Gustafsson - Chief Executive Officer & Director:
Yeah. We saw the same trend in North America, Europe and Latin America, where the end markets were a little weaker than what the distribution partners had expected at the beginning of the period. So, when their expectations are tempered a little bit, tempered down a bit, they tend to reduce their inventory positions, in order to maintain the same level of days on hand. But for us that means that basically sales-out continues at a reasonable clip, but they can then satisfy that with inventory in hand for some time. So for us, our revenue recorded becomes less, while the sales-out, which is a better indication of the health of the end markets, continues at the better pace.
Paul Coster - JPMorgan Securities LLC:
Okay. And then the follow-up question Anders is that, I think people will be forgiving if this is an air pocket that's cyclical in nature. I think the concern is that there is competition, there's commoditization, substitution by smartphones of some of the MSI business, and that some of the secular growth isn't as strong as perhaps depicted. So, can you just sort of give us some sense of whether there's an – what your view of the competitive landscape and the commoditization risk currently is and whether that's also impacting you in addition to the cyclical slowdown here?
Anders Gustafsson - Chief Executive Officer & Director:
Yeah. Our industry is clearly competitive. We always said it's a competitive industry, but it is also fairly fragmented. Zebra is the clear market leader, and if you go back to 2015, we gained share across all our main product lines globally, and early indications are that we held or gained share in the first quarter here also. So, I think the cost for the difficulty we're seeing is much more macro in nature. I think we certainly feel that we are very well positioned to continue to expand our leadership position in the industry. And our customers view us now much more as being strategic to them, our solutions are well respected and needed by our customers and I think we're very well aligned – our solution is very well aligned with our customers priorities.
Paul Coster - JPMorgan Securities LLC:
Okay. Thank you.
Operator:
Our next question comes from Brian Drab from William Blair. Please go ahead with your question.
Brian P. Drab - William Blair & Co. LLC:
Good morning. Thanks for taking my questions. First one is just on OpEx is up slightly year-over-year and the expectation was for it to be flat to slightly down. Mike you mentioned the litigation expense, I guess that's related to the lawsuit around the NFL technology, I'm just wondering if you could comment further on why OpEx was up slightly year-over-year versus your expectation for flat to down? And are those litigation costs something that – is that a headwind we should be expecting to be around through the balance of 2016, do you have any idea?
Michael C. Smiley - Chief Financial Officer:
Yeah. The majority of that increase is related to a settlement, so fortunately settlements don't incur additional costs, so that shouldn't be ongoing. It's related to an IP matter, and it's not the – it's not related to the NFL. I think that one thing we would want people to take away is that, we have been aggressively managing our cost. And I think as we put out our forecast for Q2, we're seeing slightly lower year-over-year OpEx as we go into the second quarter, so OpEx is getting a lot of focus from management at this point.
Brian P. Drab - William Blair & Co. LLC:
Is that settlement – does that settlement account for the discrepancy between what you are expecting for OpEx versus the actual result?
Michael C. Smiley - Chief Financial Officer:
Most of it. There's a little bit also of healthcare. Healthcare is a difficult item to forecast. And so, depending upon the actual employee health issues it goes up and goes down. So the biggest – the biggest one is the litigation related to the IP. I'd say the next one is healthcare.
Brian P. Drab - William Blair & Co. LLC:
Okay. Thanks. And then can I just ask too, is there any way you could quantify what we were talking about in the last caller's question related to the sell-through for the channel. Anders you mentioned that the channel is seeing growth, what sort of growth are they seeing, how big is the discrepancy between your sales versus what the channel is seeing?
Anders Gustafsson - Chief Executive Officer & Director:
Yeah. I don't think we can quantify it in real dollar terms, but the channel sales were slightly negative for us in North America, but they were on the sales-in basis, but they are positive on the sales-out basis. So there was a difference, but I wouldn't say that that would be – that's not the sole reason for why we missed our numbers.
Brian P. Drab - William Blair & Co. LLC:
Understood. Do you have any sense for the inventory level going into the second quarter in the channel?
Anders Gustafsson - Chief Executive Officer & Director:
Yeah. We believe that the inventory level going into the channel is appropriate. And we are forecasting basically a neutral sales in and sales out for the second quarter.
Brian P. Drab - William Blair & Co. LLC:
Okay. Thanks very much.
Anders Gustafsson - Chief Executive Officer & Director:
Yeah.
Operator:
Our next question comes from Keith Housum from Northcoast Research. Please go ahead with your question.
Keith Housum - Northcoast Research Partners LLC:
Good morning, gentlemen.
Anders Gustafsson - Chief Executive Officer & Director:
Good morning.
Keith Housum - Northcoast Research Partners LLC:
Good morning, guys. If I could just follow-up on the performance of the legacy Zebra business during the quarter, I just want to clarify, how the business performed excluding the Location Solutions Group?
Michael C. Smiley - Chief Financial Officer:
Effectively, it was fairly flat except for Location Solutions. Location Solutions was the major change from year-to-year.
Keith Housum - Northcoast Research Partners LLC:
Okay, great. And as we look at the first quarter guidance and the second quarter guidance, obviously, compared to full year, you guys are expecting significant growth, I think even in second half of the year, what gives you guys the confidence in that? Is it the larger deals, is it your pipeline as you guys are exiting the quarter?
Anders Gustafsson - Chief Executive Officer & Director:
Yeah. So, we have confidence in our 2016 outlook as we've outlined here now. We certainly had persistent macro headwinds in the first quarter. It's a big drive. And when we look at the markets going forward, we don't believe that they are getting worse. If anything that feels like Q2 is getting a bit better, but we want to have a cautious tone I guess to this, and we've also taken a more cautious assessment of some of the assumptions that we used to build up our forecast. So, I think on the last call, we talked about our close rates for the deals we have in the pipeline, they ended up being lower than what we had expected, lower than what we had seen in the last five years, based on both the budgets being pushed out, but also more C-level people changes where they kind of came in and put a freeze on some projects until they could figure out what the new IT strategy and IT projects priorities should be. And we're also assuming some longer sales cycle based on what we've seen here in the quarter. But we do expect stabilization in the second quarter, and we would expect to have sequential growth, but we're forecasting basically sequential growth in line with historical trends when we look at what the business has done quarter-over-quarter over the last five years. It gives us a sense of what's normal, so we don't want to – we're not pushing beyond that particularly. And as I said earlier, sales-out versus sales-in we're forecasting to be neutral. Our partner community they were very bullish beginning of the year at the end of last year, beginning of this year, and they continue to remain very optimistic. So that gives us some confidence. We launched our new partner program, PartnerConnect in April, that we believe will help us drive some enthusiasm around our brand and recruit some more partners and win more business, and we have a good pipeline, we do have a very strong pipeline for the business.
Keith Housum - Northcoast Research Partners LLC:
Great. So you said that they are – they are just being pushed out and not being cancelled, but deals are in the pipeline? Correct.
Anders Gustafsson - Chief Executive Officer & Director:
Yeah. The vast-vast majority of them are just being pushed out some to Q2, some further out. We don't expect that trend will totally stop. I suspect that we will see some continued push out from Q2 to Q3, but it will diminish as the year goes by. And our – we have not lost anymore deals than we would normally do, so this is not about we losing deals. This is deals getting pushed out.
Keith Housum - Northcoast Research Partners LLC:
Okay. Thank you.
Operator:
Our next question comes from James Faucette from Morgan Stanley. Please go ahead with your question.
James E. Faucette - Morgan Stanley & Co. LLC:
Thanks very much. I guess I have two questions. First, gross margins seems to have rebounded in the first quarter. And I'm wondering kind of, if you can give a little color what drove that, was that mix or were there build material changes, et cetera? And then I have kind of a longer-term question or specifically related to 2017, is that if we look, you're continuing to talk about getting below three times debt-to-EBITDA type ratios, but – and it seems like they're indicating that part of that will come through the commitment to pay down the $350 million in debt, but at the same time I think at least what we're seeing today is that, the earnings outlook for 2017 probably looks a little dimmer today. And then also it seems like you're also reducing a little bit your synergies benefits expectations, so I'm just wondering if you can help us bridge a little more directly what you think you may have to do or how you can get those ratios? ?Thank you.
Michael C. Smiley - Chief Financial Officer:
Yeah. This is Mike. And so, there is a couple of questions in there and I'll start with the gross margin. I think, first of all, we were very pleased with the results in the first quarter from a gross margin standpoint. One of the nice things that we saw there was our services margin improved meaningfully in the first quarter, which helped, obviously the synergy work we've been doing on the procurement side has helped us. We see as the year goes on that we'll continue to benefit from further work that's been done on the procurement side. Volume will also improve. So, from what I think was a very solid first quarter, we see that continuing to improve through the end of the year. So, when you look at the cash flow available for re-payment of our debt, part of it's going to come from the stronger margins to offset some of the top-line dampening that we've been sharing. As far as the ability to reach our three times net debt to EBITDA, there is a couple of things that I want to highlight is that when we set the $350 million for 2017, we weren't assuming that all of our cash for 2017 would be necessary to get down to that three times debt to EBITDA, so there is – so as a result, if we achieve what our expectations are in 2017 even with what we had prior to our current change, we could have done more than $350 million and we still see an easy path getting to the $350 million. As far as the $300 million for this year, again just to reiterate, we said that we expect our EBITDA margin to improve from last year. And as I tried to clarify earlier, working capital improvements should be $100 million better than last year. I think if you look at our cash flow, you can see we had $96 million of operating cash flow, a lot of that came from working capital. So, it was a huge improvement from the prior year. We also have $90 million to $100 million lower integration spend year-over-year. CapEx will be lowered by $30 million, a big chunk that relates to the savings for the spending we had last year to get everybody in the same place. And then, we also see the ability to – this doesn't necessarily go to three times as far as paying down our debt. We see the ability to repatriate $50 million in the year from foreign locations that will help us reduce our debt.
Anders Gustafsson - Chief Executive Officer & Director:
Maybe just to add a couple of things. You mentioned also, you thought our synergy target had gone down and it hasn't. We have not changed our synergy target, that's the same as it was before. And in 2017, our integration cost will further come down and actually go away altogether, so it could generate a lot of additional free cash flow.
James E. Faucette - Morgan Stanley & Co. LLC:
That's great. Thank you.
Operator:
Our next question comes from Richard Eastman from Robert W. Baird. Please go ahead with your question.
Richard Eastman - Robert W. Baird & Co., Inc. (Broker):
Yes. Thank you. Anders, could you just speak a little bit. I just want to dig down into this dynamic around the push-out of the deals. We continue to pick up, obviously the omni-channel spend is still pretty healthy. We do have this Android/Microsoft operating language conversion on the mobile computing side. I'm just curious, what is the genesis of the push-outs? I mean, the spending in the omni-channel, and you commented earlier that your retail business was down. But that spending in the omni-channel seems to be somewhat independent of the health of the retailers, given that they're supporting their online spending infrastructure, or their online shipment infrastructure. So maybe you could just help us understand the context of these push-outs and maybe the timing of that?
Anders Gustafsson - Chief Executive Officer & Director:
Yeah. I'll start a little broad, a little high, and then I'll kind of narrow myself down to more the omni-channel activities, but first I'd say the corrections we saw in the stock market in late 2015, early 2016, that happened as people were starting to put together their 2016 operating budgets. So I think that caused people to wonder, should I lean into 2016 or should I lean out of it. So, I think people took a little longer to finalize their budgets, they took a little longer to hand down those budgets to their operating units. So it took longer for basically the businesses to get back to business again. And also in retail specifically I think the Christmas season was kind of uneven between the different retailers. And the omni-channel activities for retailers, it's a big strategic shift for retail generally. You have traditional brick and mortar retailers and then you've had more the pure play e-commerce guys fulfilling through a distribution center. So, there has been more change I guess in the executive suite to be able to deal with this and when you have a new, say an IT team come in, they tend to want to pause a little bit of what they're doing, assess what they're doing, figure out what the new priorities, new strategies should be, but then, in order for them to execute on their omni-channel strategy. Now, we are very well positioned to help them with their omni-channel strategy. We are an essential part of helping them drive greater visibility into all the merchandise they have in store, which is essential to having an effective omni-channel strategy. But I'd also like to, again, maybe point to, there are more new use cases that drives demand for our products in retail and in, say the online e-commerce piece. So if you just go back and think about how historically a retailer would get a pallet of goods delivered at the back of the store, you would take the boxes out and scan them in, put them in the back of the store, then you would put them in the front of the store and the consumer will pick it up and take it to the point of sale, where they will be scanned. So the touch points for our products was there, but not as dense as it is today. If you now look at, for a brick-and-mortar retailer, say, you have click-and-collect. So you order from home, you have somebody in the store pick up all the merchandise for you and check you out; that requires a lot more mobile computing, scanning, printing. You have mobile point-of-sale as part of that. You have pick up at the curb. You have to identify the consumer. We use lockers to do this. And if you go into a fulfillment center, you see lots and lots of touch points where you have to scan every item in, it's not just pallets, you are scanning every item that comes, and equally you have to scan it out. And it drives lots of printing, lots of mobile computing, and eventually also you get the benefit of transportation logistics, that each package has to deliver to somebody's home. So the backdrop for us in retail, we see as being very positive as these new modalities of how consumers want to interact with the retailers tends to be very favorable and require more of our product.
Richard Eastman - Robert W. Baird & Co., Inc. (Broker):
Let me just ask one follow-up question; in terms of rolling out the PartnerConnect program, do you feel that – I mean it's fairly well telegraphed. And I don't exactly know how commission structures have changed or any of that, but at the same time, was there any impact from the second quarter roll out of the PartnerConnect program on your sell-in to the distributors?
Anders Gustafsson - Chief Executive Officer & Director:
I think if there was, we believe it is very small. We don't believe that that had a big impact on the first quarter. We purposefully were not sharing too much about the new program until we got into the first days of Q2 to specifically ensure that we didn't distort Q1 or Q2.
Richard Eastman - Robert W. Baird & Co., Inc. (Broker):
Okay. All right. Thank you.
Operator:
Our next question comes from Jeff Kessler from Imperial Capital. Please go ahead with your question.
Jeffrey Ted Kessler - Imperial Capital LLC:
I'd like to drill down on the – sorry, on your pipeline a little bit. Could you describe the nature of what's in the pipeline from a – let's just say from a functional or perhaps from a vertical market point of view, and what gives you that confidence that that pipeline is going to have a good gross margin in it?
Anders Gustafsson - Chief Executive Officer & Director:
Yeah. So, I'll start and then I'll hand over to Joe Heel here also. But we've driven a lot of discipline around how we manage our pipelines, making sure all the deals get put into the pipeline. So, we have as good a visibility into all the opportunities that we work on to make a quarter. We categorize all the opportunities based on, if it's something that's high likelihood, medium likelihood or less likelihood and then we have our run rate business too in there. So, there's a number of different components that we look at historical, statistical conversation rates to add up to our forecast, and that's worked very well for us for many years. The conversion rates were lower in Q1 than they've been before and that we had not anticipated that. We think that's because of the uncertainty in the economy and budgets getting pushed out later and so forth, not something that is systematic. Thinking more episodic. I think Joe can probably give you a little bit more color around exactly how we use the pipelines?
Joachim Heel - Senior Vice President-Global Sales:
Yeah. So, what we're seeing in the pipelines is very much a product of what Anders described happened in the first quarter in terms of some of the deals in particular in retail pushing out. Those deals are in our pipeline going forward and the ones that we see there are the more significant investment decisions in particular things related to for example the operating system migrations. Those are big decisions that the retailers need to make and they were affected by this hesitation that they perhaps sensed in the first quarter. But we see those in our pipeline where the customers are planning to do those operating system migrations. The other things that we see in the pipeline are the new products. We've released a significant number of new products as you've seen over the last one to two quarters and those are beginning to take hold in our pipeline as are some of the new technologies that we have developed in some cases with customers. So that's a good summary of what we're seeing.
Jeffrey Ted Kessler - Imperial Capital LLC:
Okay. Also, on the incremental $30 million that you have – or $50 million, assuming that you expect to save in synergies this year. You mentioned that a portion of that is going to go to, I believe, $30 million or $20 million will go to gross margin and the rest is going to go into operating expense. Is this a – is this in effect an incremental improvement over improving the margin than you saw in the first round of expense – of synergies?
Michael C. Smiley - Chief Financial Officer:
Yeah, this is Mike. So yes it's $50 million, $30 million of it is cost to goods sold, $20 million is OpEx. Again this is improvements from 2015 and for the OpEx, a portion of it is just actions that happened in last year will have a full year effect in 2016. The cost of goods sold is primarily procurement related items where you have to sort of burn through old inventory at higher prices before you can process through your P&L, the lower cost items that you negotiated previously.
Jeffrey Ted Kessler - Imperial Capital LLC:
Okay. So interpreting that last sense, you are saying that essentially by doing that. The margin on cost of goods should continue to be helped by what you're doing right there on that $30 million?
Michael C. Smiley - Chief Financial Officer:
Yeah, so we talked about the gross margin. As we go through the year, we see – obviously we're affected year-over-year by FX headwinds, right. So that is a negative impact for us on our gross margins. We saw actually in the first quarter of 60 basis points. That's offset by the synergy benefits that we saw, services improvements in margins that we talked about in the first quarter, we expect it continues through the full year. And then as we forecast it, our revenue is going to increase, our volume is going to increase as the year progresses, and that will also help us. So as we've talked about gross margins, though we've done – considering the headwinds of FX, we had very strong Q1 and we expect that to continue through the end of the year.
Jeffrey Ted Kessler - Imperial Capital LLC:
Okay, great. Thank you very much.
Michael C. Smiley - Chief Financial Officer:
Yes.
Operator:
Our next question comes from Andrew Spinola from Wells Fargo. Please go ahead with your question.
Andrew C. Spinola - Wells Fargo Securities LLC:
Anders, I wanted to ask you about the long-term EBITDA guidance of 18% to 20%. When you've talked about that in the past, you've sort of referred to it as not just a range that you hope to be in just for a moment and then back below it, but a range you hope to operate in on a consistent basis. As you can imagine after this quarter and the lower guidance, it's starting to look fairly far out into the future, and even the low end of that range is looking more difficult to achieve. So it would seem to me there's going to need to be an inflection here in the expenses or the gross margin to reach that range by the end of 2017. So I'm wondering two things. One, do you still feel like that range is the range you will be in as opposed to just a peak range? And at what point in 2016 and 2017 will we start to see this inflection that you can get to that?
Anders Gustafsson - Chief Executive Officer & Director:
So, first, we are confident that that's still a very appropriate range for us and we expect to be within that range more consistently. I think the original target was for that to happen as a run rate as we exit 2017. So, I think that what we saw here in the first quarter is much more driven by short-term economic issues that seems like many other companies have been hit by too, not a structural issue to us or our industry. We feel we have good growth opportunities. We have good opportunity to expand our gross margin, expand our EBITDA margin as well. So, I feel that's a very appropriate and doable target for us.
Michael C. Smiley - Chief Financial Officer:
Yeah. Just to follow-on Andrew, just not to belabor the point, but if we had – the exchange rate – the goals that you talked about were set and we did the acquisition. And at that point, the exchange rate for the euro was a about a $1.33. So, if we were still in that environment today, our EBITDA margin would be 19.8% for the first quarter. So, I think from a management standpoint, as Anders is saying for us to still hold onto this 18% to 20% EBITDA margin. I'm hoping people will realize that we are managing in a very, very challenging environment. That said, as I mentioned on the previous question, we still see in the year, we had very strong Q1 gross margin. We see that improving through the year. We have – we're managing our OpEx carefully and I would say that within our current OpEx, there are certain integration, or two-system dis-synergies, which is in the middle of 2017 should reduce pretty dramatically – meaningfully I don't want to say all of a sudden OpEx falls off the table, but that will help us further drive towards the EBITDA margin that we're still holding on to and are confident we'll achieve.
Anders Gustafsson - Chief Executive Officer & Director:
It's a very important goal for us. We have set a lot of internal targets around that also to align the entire organization towards these things. So, we clearly see this as one of our absolute top priorities, and one that we feel very good about our ability to meet.
Andrew C. Spinola - Wells Fargo Securities LLC:
Thanks. And I also wanted to ask you about this recent sort of interesting product introduction by Cognex. Just wondering if you have any thoughts on that product instruction in terms of sort of philosophically does it change your view at all on the effectiveness of smartphone products for some in this space, or make you think anything differently about how to approach the market for some of these products?
Anders Gustafsson - Chief Executive Officer & Director:
No. As I said earlier, we have a competitive market. It's a very fragmented market. There's lots of competitors coming in and out of our market. We are the clear market leader and we gain share in 2015, we certainly expect to continue to gain share in 2016. So, we're not focused on anyone particular competitor. We're looking at how do we make sure that we can execute our plans. There're obviously a number of players with different sleds out there. So it's not something radically new for the industry, so I feel comfortable with our competitive position and our ability to continue to grow and expand our market share.
Andrew C. Spinola - Wells Fargo Securities LLC:
Thanks, Anders.
Operator:
And ladies and gentlemen, at this time we've reached the end of today's question-and-answer session. I'd like to turn the conference call back over to Mike Steele for any closing remarks.
Mike Steele - Vice President, Investor Relations:
We appreciate all your questions today and have a great rest of your day.
Operator:
Ladies and gentlemen, that does conclude today's conference call. We do thank you for attending today's presentation. You may now disconnect your lines.
Executives:
Mike Steele - Vice President, Investor Relations Anders Gustafsson - Chief Executive Officer & Director Michael C. Smiley - Chief Financial Officer Joachim Heel - Senior Vice President-Global Sales
Analysts:
Richard Eastman - Robert W. Baird & Co., Inc. (Broker) Saliq Jamil Khan - Imperial Capital LLC Jason A. Rodgers - Great Lakes Review James E. Faucette - Morgan Stanley & Co. LLC Keith Housum - Northcoast Research Partners LLC Josh Berman - William Blair & Co. LLC Paul J. Chung - JPMorgan Securities LLC
Operator:
Good morning, and welcome to the Zebra Technologies Fourth Quarter and Full Year 2015 Results Conference Call. All participants will be in listen-only mode. Please note this event is being recorded. I would now like to turn the conference over to Mike Steele, VP, Investor Relations. Please go ahead.
Mike Steele - Vice President, Investor Relations:
Good morning and thank you for joining us. Today's conference call and slide presentation will include prepared remarks from Anders Gustafsson, our Chief Executive Officer; and Mike Smiley, our Chief Financial Officer. Anders will begin by discussing our 2015 accomplishments. Mike will then provide more detail on the financials and introduced our 2016 outlook. Anders will conclude with an overview of our strategic priorities in 2016 and elaborate on our outlook. Following the prepared remarks, Joe Heel, our Senior Vice President of Global Sales will join us as we take your questions. This presentation is being simulcast on our website at investors.zebra.com and will be archived there for at least one year. Before we begin, I need to inform you that certain statements made on this call include forward-looking statements which are subject to the Safe Harbor provisions of the Private Securities Litigation Reform Act of 1995. These statements reflect the company's current expectations concerning future events and are subject to a number of factors and uncertainties that could cause actual results to differ materially. A detailed discussion of these factors and uncertainties is contained in the company's filings with the Securities and Exchange Commission. During this call, we will make reference to non-GAAP financial measures, as we describe business performance. You can find reconciliations of our GAAP to non-GAAP results in today's earnings press release. In addition, year-over-year sales growth references for Enterprise, which was acquired in October 2014 and for total Zebra, will be on an estimated historical basis. Now, I'll turn over the call to Anders.
Anders Gustafsson - Chief Executive Officer & Director:
Thank you, Mike, and we're excited to have you on the team. Good morning, everyone, and thank you for joining us. I am pleased to report fourth quarter sales and non-GAAP EPS in line with our guidance. For the quarter, we reported sales of $956 million adjusted for purchase accounting, reflecting 4% year-over-year constant currency growth, and non-GAAP EPS of $1.51. After completing our first full year with the acquired Enterprise business, we delivered 2015 sales growth of 8% on a constant currency basis and adjusted EBITDA margin of 16.6%. This transformative combination has positioned Zebra as the global leader in Enterprise Asset Intelligence. This means delivering visibility solutions to help companies improve productivity and deliver better experiences for their customers. Our solutions enable our customers to sense, analyze and act. With sensing, we enable real-time operational visibility into people and things, such as
Michael C. Smiley - Chief Financial Officer:
Thanks, Anders. Before I discuss fourth quarter results shown on slide seven, I would like to remind you that we completed our acquisition of Motorola's Enterprise business on October 27, 2014. As a result with the exception of certain sales growth references, 2014 information reflects the financial results for the Enterprise business for the last two months of the year. Total GAAP sales for the fourth quarter were $953 million. Excluding the impact of purchase accounting, total sales for the fourth quarter were $956 million. Enterprise sales excluding purchase accounting adjustments were $636 million, up 2% year-over-year on a constant currency basis, inclusive of estimated 2014 Enterprise sales. Data capture and mobile computing sales grew and sales of wireless LAN and services declined. Pre-transaction Zebra sales were $321 million, up 7% in constant currency. Demand remains strongest in retail and transportation logistics verticals. Momentum in healthcare also continues to grow. Top growth drivers again include e-commerce, mobility, share gains associated with the OS migration in mobile computing, the transition from scanning to 2D imaging in data capture and the continuing refresh cycle in printing. From a regional perspective, on a comparable basis, sales in North America grew 7%. We experienced the strongest growth in the data capture business. Mobile computing continued to be driven by strong growth in our Android portfolio. Printing, tabletop and mobile computers were out performers. EMEA continued to experience softness and was up 1% from a year ago on a constant currency basis. Scanning and printing sales grew, offset by lower mobile computing sales. Sales in Asia-Pacific grew 9%. The region continued to be led by strong performance in China. Growth in mobile computers were driven by retail and transportation logistics both supported by trends in e-commerce. The printing business also performed well with mobile printers posting very strong growth. In Latin America, sales declined 12% as a result of a difficult macroeconomic environment. The region experienced growth in printing but currency devaluations continued to drive local currency prices higher, adversely impacting the overall demand environment. The region is stabilizing and we remain focused on pursuing selective opportunities and improving demand generation. GAAP gross margin for the quarter was 44.9%. Excluding the impact of purchase accounting, gross margin was 45.1%, consistent with our guidance. Normalized for currency, gross margin was comparable to third quarter 2015 gross margin of 45.5%. Enterprise gross margin of 42.3% was down slightly compared to the third quarter. Improved services margin resulting from operational efficiencies was offset by the impact of a large mobile computing deal and currency changes. Pre-transaction Zebra gross margin was 50.7% compared to 49.7% in the fourth quarter of 2014. The impact of currency has been offset by lower product sales in hardware and supplies, the price increase in Europe and the benefits of our hedging program. Operating expenses for sales and marketing, R&D and G&A, were $291 million, including $6 million of stock-based compensation expense. Operating expenses were favorable to our prior outlook, due to good expense control and lower stock-based compensation expense. Other operating expenses include acquisition and integration and exit and restructuring costs of $54 million and amortization of intangible assets of $61 million. In the quarter, the net loss per share on a GAAP basis was $0.13. Non-GAAP earnings per diluted share were $1.51 compared to $1.22 in the fourth quarter of 2014. Adjusted EBITDA increased 14% year-over-year to $165 million, or 17.3% of sales. Turning now to the balance sheet and cash flow highlights on slide eight. We ended the year with $192 million in cash, which includes $166 million held outside the United States. In the full year 2015, cash was negatively impacted by significant integration costs associated with the Enterprise acquisition. This includes $51 million of working capital settlement payments to Motorola Solutions associated with the acquisition and $34 million of real estate capital expenditures primarily related to the build out of a leased facility to accommodate our Illinois-based employees. As of year-end, we had $3 billion of long-term debt consisting of $1 billion of senior notes due in 2022 and a$2 billion term loan maturing in 2021. The debt was used to finance the October 2014 Enterprise acquisition and we've been paying it down aggressively. With $165 million in total principal payments in 2015, yearend net debt-to-adjusted EBITDA ratio was approximately 4.7 times. Subsequent to the end of the year, we made an additional $80 million in debt payments. For the full-year 2015, we generated $103 million of cash flow from operations and made capital expenditures of $114 million. In 2016, we expect a significant improvement in free cash flow primarily driven by sales growth and EBITDA expansion, approximately $90 million to $100 million less integration and restructuring costs, at least $75 million improvement in working capital as well as approximately $30 million lower non-integration-related capital expenditures. We also expect to reduce our minimum target operating cash level by approximately $50 million. As a result, we are confident in our ability to reduce debt by at least $300 million this year. Roughly one-quarter of our total company sales are denominated in euros. Given continuing elevated levels of currency fluctuations, we have been evaluating the options to cost effectively mitigate earnings and cash flow volatility associated with foreign exchange rates. As a result of that review in January, we implemented a hedge of approximately 80% of Zebra's net euro cash flow exposure for the entire year effectively locking in $1.09 euro rate. Finally, in light of the external focus over uncertainties on the macroeconomic environment, I'd like to point out that our liquidity levels are solid. We have no near-term debt maturities and an untapped $250 million revolving credit facility with no financial covenants triggered on our long-term debt unless we draw down more than $50 million. Before moving on to our guidance, I want to review our acquisition synergy program on slide nine. As we discussed last quarter, we have a stated goal to achieve $200 million of cost synergies on a run rate basis by the end of 2016. In 2015, we recognized significant synergy benefits and improved our operating leverage from a combination of organizational realignment, real estate consolidations, and other cost reductions. We realized approximately $130 million in cost synergies in 2015. We expect our P&L to benefit from realizing an incremental $50 million in cost synergies during 2016, $30 million of which will improve our gross margin and $20 million to reduce operating expenses. Finally, for 2017, we anticipate realizing an incremental $20 million of gross margin synergy benefits after reaching full run rate benefit as of the end of 2016. We are very pleased with the integration efforts thus far. As we said in the past, given the size and scope of the transaction, the integration of the IT systems is very complex. Modernizing, simplifying and integrating these systems into Zebra's IT network will increase efficiency and meet the demands of our growing business. It will also enable us to conclude our transition service agreements with Motorola Solutions. Consistent with our prior outlook, the rationalization and modernization of Zebra's IT platform and ecosystem will result in a remaining $130 million to $150 million of integration-related costs over the next two years, of which approximately 20% will be in the form of capital expenditures. We expect the vast majority, or roughly 80% of the remaining, total integration cost to be incurred this year. The expense portion of these costs are one-time in nature and will be excluded from our non-GAAP P&L results. These efforts are expected to drive additional operating expense efficiencies and reduce our ongoing capital expenditures once completed. I will now review our 2016 outlook, and in a few minutes, Anders will provide further perspective. Given the quarter to quarter volatility of our business, in addition to the quarterly outlook, we are providing an annual outlook to provide a longer-term view of our business. On slide 11, you will see that for the first quarter we expect net sales excluding purchase accounting adjustments to be flat to down 3% from the comparable net sales of $899 million in the first quarter of 2015. This expectation reflects a range of a negative 1% decline to positive 2% growth on a constant currency basis. First quarter 2016 adjusted EBITDA margin, expect to be in the range of 16% to 17%. Non-GAAP earnings are expected to be in the range of $1.19 to $1.34 per share. Compared to the first quarter 2015, this outlook reflects growth in Asia Pacific and EMEA, offset by a decline in North America. While North America remained strong in the fourth quarter, we did experience some softening in December, as a typical benefit we receive from the year-end budget flush was not as significant as in past years. This softening was driven by a cautious tone around capital spending, resulting in a lower backlog as we entered the first quarter. In addition, we had an exceptionally strong first quarter of last year with North America sales growth of 13% year-over-year, resulting in a challenging comparison for the first quarter of 2016. Our outlook also reflects a lower gross margin as compared to the first quarter of 2015 primarily due to a negative FX impact and changes in product mix. However, the gross margin should be higher than the fourth quarter. Operating expenses are expected to be flat to slightly lower than the prior year period. For the full-year, the company expects net sales excluding purchase accounting adjustments to grow 1% to 4% from the comparable net sales of $3.7 billion for the full-year 2015. This reflects an expectation of year-over-year growth of 2% to 5% on a constant currency basis. Adjusted EBITDA margin is expected to be in the range of 17% to 18% for the full-year 2016 driven primarily by a higher gross margin and improved operating expense leverage compared to 2015. For the full-year 2016, we have also assumed the following shown on slide 12 (sic) [slide 11]. We expect capital expenditures of $70 million to $75 million including $15 million to $20 million related to acquisition and integration; depreciation and amortization expense of $310 million to $315 million; interest expense of $195 million to $200 million including amortization of debt issuance cost of $18 million to $20 million; share-based compensation expense of $33 million to $35 million, and non-GAAP tax rate of approximately 22% to 24%, and cash taxes of approximately $50 million to $60 million. I'll now turn the call back to Anders.
Anders Gustafsson - Chief Executive Officer & Director:
Thank you, Mike. As we kick off 2016, we remain focused on extending our leadership within Enterprise Asset Intelligence by executing on our four strategic priorities shown here on slide 12. I am confident that we can continue to deliver profitable growth for the full-year 2016, as we capitalize on secular growth trends and prudently manage our cost structure. This confidence is supported by customers in all verticals, recognizing the importance of technology in achieving their long-term strategic goals. We believe this focus will continue to be critical for customers, whether they are investing for growth or looking to streamline their operations and improve efficiencies. As we drive solutions-based selling, you can leverage our expertise and expand our share in key verticals such as healthcare as investments by customers within this vertical continue to accelerate. The dynamics of the retail industry, our largest vertical historically, are evolving as e-commerce and omni-channel are now top priorities. These initiatives require retailers to meet shoppers' growing expectations and provide product when, where, and how customers want it. This in turn requires further investments in technology to receive accurate and timely data on inventory availability. As e-commerce plays an increasingly more vital role in their businesses, Zebra is a trusted partner helping them with the tools to drive productivity and efficiencies. As a related benefit to the evolution of retail, we are in a position to benefit from the extension of this trend in T&L, as the increased number of packages from retailers to consumers drives the need for additional investments in technology by package delivery companies. We feel very optimistic about the opportunities today and in the future within retail and T&L. We are excited about our healthy pipeline of innovative products and solutions. For example, we launched our new mobile computer, the TC8000, which enables users to be 14% more productive through improved ergonomics and versatile capabilities. In addition, our new cartridge-based tabletop printer, the ZD420, has an ultra-compact design and provides Zebra an annuity revenue stream of aftermarket supplies. These high-margin high-volume products demonstrate our ability to build on well-established staples within our portfolio and reinvent them to meet the changing needs of our customers. Both products contributed to very strong customer engagement and heavy booth traffic at the National Retail Federation tradeshow last month. In 2016, we are also investing in Windows 10 solutions, as legacy Windows Mobile operating systems are expected to go end-of-life by 2020. In our services business, we strengthened the leadership team and made changes that will make us more competitive and support meaningful improvements in 2016. For example, we are starting to benefit from increased attached and renewal rates on our product support plans. As we move forward and maintain our focus on increasing efficiencies, cost reductions and pricing, we expect to drive margin expansion in services. While we continue to invest in R&D to further extend our leadership position, we will also maintain prudent management of our cost structure, as we further improve operating expense leverage. As Mike discussed in detail earlier, we expect to realize $50 million of incremental cost synergies in 2016, the majority of which will positively impact gross margin. Another top priority for us is to improve free cash flow in 2016 and 2017 and delever the balance sheet. Lastly, we will continue to make meaningful progress on our transition to One Zebra as we execute the remaining steps of our integration and leverage the Zebra brand. Our teams are performing extensive IT systems integration work including the start of our ERP system transition next quarter. We have the appropriate expertise and resources to execute well through the 2017 integration timeline. In addition, a key customer facing initiative is the implementation of our new channel partner program. This program is scheduled for a second quarter launch, which will simplify program administration for our partners, align our goals with theirs and ultimately enable growth for Zebra and our partners. And now, I would like to offer an additional perspective on our 2016 sales and EBITDA outlook. For the full year 2016, we are expecting sales growth of 2% to 5% on a constant currency basis. While our annual guidance does assume some continued headwinds from a macro perspective, we are not anticipating a meaningful change in the environment. As we have indicated for the first quarter, we are expecting approximately flat sales year-over-year on a constant currency basis due to lower sales in North America. However, we had a healthy global pipeline in our core markets and consistent expectation of growth from across our reseller network. In North America, we expect growth beginning in the second quarter and through the end of 2016. We expect the strongest growth this year in Asia-Pacific, driven by ongoing momentum in China and India, particularly in retail and T&L. In EMEA, we expect continued solid growth in Germany and the UK, while Russia, Turkey and the Middle East will likely remain soft. Latin America is stabilizing and we could see some modest growth in the region. As a result for the full year, we feel confident in our expectation to continue to grow the business. With expanding margins, managing our overall cost structure and increasing working capital efficiencies, we will generate increased free cash flow and reduce leverage. In conclusion, our business is performing well. We are positioned for long-term success and are reiterating our long-term financial goals as shown on slide 13. We continue to see sales growth of at least 4% to 5% over a cycle, which is faster than the market rate of growth. We also expect to achieve adjusted EBITDA margin of 18% to 20% by the end of 2017 driven by growth, gross margin expansion, and operating margin leverage. This also assumes no material change to this recent global currency exchange environment. Finally, we expect to achieve net debt to adjusted EBITDA of less than three times by the end of 2017. This will be driven by a total of at least $650 million of debt pay-down over 2016 and 2017. And with that, I'll hand the call back to Mike Steele.
Mike Steele - Vice President, Investor Relations:
Thanks, Anders. We've reserved the balance of the call for Q&A. We ask that you limit yourself to one question and one follow-up so that we can get to as many of you as possible. Operator, please let our callers know how to ask a question.
Operator:
We will now begin the question-and-answer session. At this time, we will pause momentarily to assemble our roster. The first question comes from Richard Eastman of Robert W. Baird. Please go ahead.
Richard Eastman - Robert W. Baird & Co., Inc. (Broker):
Anders, as we look out to 2016 against your constant currency growth forecast of, what, 2% to 5%. Could you just speak to the product lines and where you'd expect that continued growth to come from, from mobile computing, printer, just kind of line them up relative to that LC growth rate? And then I have one follow-up.
Anders Gustafsson - Chief Executive Officer & Director:
Yes. First, we feel confident about the full year growth expectations that we have. We had a very strong 2015, and we built a lot of momentum across the business there. Our portfolio did very well in 2015. We gained share in most of our product lines globally. Three of our four regions had solid growth. We launched some new products in the beginning of 2016 that we are very excited about. The TC8000 is a great example of new – one of our highest running products that we reinvented in a new fashion. We got great feedback on that product at the NRF and since. We also launched a new tabletop printer. That's the highest volume of our printer portfolio, which has also a cartridge-based model, so you can make it very easy for customers to load ribbons and that drives an annuity-based revenue stream for us. And as the year goes on, we have a number of other attractive new product releases. But our pipeline is very healthy. We have a very detailed approach to build up the pipeline. It's both based on individual customer accounts but also looking at product and so far we feel that we have a very solid outlook for the year.
Richard Eastman - Robert W. Baird & Co., Inc. (Broker):
Okay. And then just one last question as a follow-up. There has been a number of additions here to the marketing team, to the global marketing team. And all of which are right in front of the channel program adjustments that you are going to put in place in the second quarter. Could you just, kind of, walk through the structure there? And maybe what the additions are intended to accomplish?
Anders Gustafsson - Chief Executive Officer & Director:
Yes. We announced, I think it was early this week, right, that Jeff Schmitz would become our new Senior Vice President and Chief Marketing Officer. So he will lead the overall marketing organization. So he joined us on Monday officially. He also visited with us at one of our sales kickoff meetings to get a good view of what the entire business looks like. We are very excited to have Jeff on board. We think he will be a great addition to our team. Under Jeff he has a number of different functions. One of those is a channel operations team. So that channel operations team is the one that really own, developing the channel program and make sure we work with the regions to launch it effectively into each of the regions. So Jeff has the team that owns the development and implementation of the new channel program, but clearly they also work very closely with the regional sales teams to make sure that the region is ready to engage with the partners and be off to a good start.
Richard Eastman - Robert W. Baird & Co., Inc. (Broker):
Okay. Thank you very much.
Anders Gustafsson - Chief Executive Officer & Director:
Yes.
Operator:
The next question comes from Saliq Khan of Imperial Capital. Please go ahead.
Saliq Jamil Khan - Imperial Capital LLC:
Thank you, all. Hi, Anders. Hi, Mike.
Anders Gustafsson - Chief Executive Officer & Director:
Hey.
Michael C. Smiley - Chief Financial Officer:
Hey.
Saliq Jamil Khan - Imperial Capital LLC:
Hi, guys. As I take a look at the overall product portfolio and the changes that you've made to it, you certainly brought a lot of sleekness and changed the ergonomics to altogether bring about a lot more ease to the end customer. However, if I take a look at what your competitors are doing and I take a look at your product portfolio, are you merely trying to keep up with them or are you trying to find a way to go ahead and become a lot more competitive, take customers away from them and increase theoretically your market share?
Anders Gustafsson - Chief Executive Officer & Director:
Well, so if you look at our performance in 2015, we gained market share in most of our large product lines. We believe that we have a more competitive product lineup. We take great pride of the strength of our products and the innovation of our products. As we look into 2016, there is a lot of new, very attractive, you can say, extensions of existing products, but also some new product concepts that we are very excited about. So we are very dependent on having a vibrant product portfolio in order to demonstrate value to our customers and we feel that the portfolio we have should enable us to continue to gain market share and extend our leadership position in the industry.
Saliq Jamil Khan - Imperial Capital LLC:
As my follow-up, what you just noted is including with the fact that the business operations, the integration and the rebranding initiatives that you've been working on throughout 2015 and it was very evident at the NRF conference as well, how does this improve your overall sales cycle and how does it help you go ahead and have a more deeper and more of an integrated conversation with your end customer?
Anders Gustafsson - Chief Executive Officer & Director:
Yes, I'll start and then I'll let Joe Heel also add to this. So I'd say when we talk to our customers, we hear two themes quite regularly
Joachim Heel - Senior Vice President-Global Sales:
Yes. From a sales perspective, we see the benefits in many areas, but three that I would perhaps call out
Saliq Jamil Khan - Imperial Capital LLC:
Thank you, guys. I look forward to speaking with you later on.
Anders Gustafsson - Chief Executive Officer & Director:
Thank you.
Operator:
The next question comes from Jason Rodgers of Great Lakes Review. Please go ahead.
Jason A. Rodgers - Great Lakes Review:
Good morning.
Anders Gustafsson - Chief Executive Officer & Director:
Good morning.
Michael C. Smiley - Chief Financial Officer:
Good morning.
Jason A. Rodgers - Great Lakes Review:
Wondered if you could talk a little bit more about the ERP consolidation, if that's going as anticipated and if you expect to remain on track as far as ?
Anders Gustafsson - Chief Executive Officer & Director:
Yes. The ERP integration is going as per plan. We feel it is going well. We have a strong team of people who've been working on this for quite some time now and we have a robust product plan or project plan with lots and lots of detail behind it. So we track it on kind of hourly basis or daily basis as far as what progress and what deliverables we have. We are looking to implement the first phase of the ERP conversion in Q2 in Asia and then go live with the full global entity middle of 2017, so we get a chance to road test it and then add some additional functionality for the full-year roll out. So we get great benefits from this. We get a much more rationalized modern IT platform. What we've had so far has been a lot of disparate IT systems, which drives a lot of inefficiencies. So if you have to enter data on two systems or sometimes three systems and they don't transfer data between them very well, so this provides a much more robust and streamlined IT platform for us and that will drive also great cost benefits as we go into the future.
Jason A. Rodgers - Great Lakes Review:
And the follow-up, did any large mobile computing deals have an impact on the fourth quarter and what is the expectation for Q1?
Anders Gustafsson - Chief Executive Officer & Director:
So every quarter we have large deals. It would be bad if we didn't have large deals every quarter. So we had large deals in fourth quarter. I wouldn't say that they were different from any other quarter particularly.
Michael C. Smiley - Chief Financial Officer:
Yes, this is Mike Smiley. I think one thing is actually our fourth quarter results are very comparable to the third quarter, excluding FX. So it was really in line with our guidance. The euro was basically Q3 about $1.11 versus $1.09 in the fourth quarter. Our service business had margin improvements offset by some of the large deals that Anders talked about and our legacy Zebra printing margins were flat sequentially. So, generally, the fourth quarter margins were really what we expected.
Jason A. Rodgers - Great Lakes Review:
Okay.
Operator:
Mr. Rodgers, do you have anything else?
Jason A. Rodgers - Great Lakes Review:
No. I'm just following up with that. So Q1 there is no major mobile deals out there that are larger than normal that might impact margins?
Anders Gustafsson - Chief Executive Officer & Director:
No. I think the outlook for Q1 is also for normal rate or normal volume of larger projects. There is nothing that sticks out that's particularly bigger than normal. But we have a good pipeline for large deals for the full year.
Jason A. Rodgers - Great Lakes Review:
Got it. Thank you.
Operator:
The next question comes from James Faucette of Morgan Stanley. Please go ahead.
James E. Faucette - Morgan Stanley & Co. LLC:
Thank you very much. Just a couple of questions for me. First, the strength in Motorola, I think, you've kind of mentioned this, but I wanted to make sure, is that from new products and are we expected to gain steam as we head into 2016? And then talking about specific geographies, obviously, we had a big pickup in results this quarter with a bit of a downtick in North America. And you kind of spoke to some of the dynamics there, but I'm wondering how much of that may be attributable to a couple of big customers or is there something I guess more broad-based and widespread? Thanks.
Anders Gustafsson - Chief Executive Officer & Director:
So the first question was around the strength of the Enterprise business and the second about the softness at the end of Q4. Is that right?
James E. Faucette - Morgan Stanley & Co. LLC:
Yes. That's right. Yes.
Anders Gustafsson - Chief Executive Officer & Director:
Yes. So the strength of the Enterprise business, I think, is it's multifaceted. We have worked hard on making sure we have a very competitive product lineup. Android has been a strong growth driver for us so far. We have by far the broadest portfolio of Android products of anybody in the industry and our win rate in Android is very high, higher than the overall win rate, say, it is for us across all operating systems. But I'd say it is more than product. I think the integration, the combination of our two companies have helped both sides. I think the Better Together story is very much resonating with customers. We have seen many examples where we mentioned one in the script here where printing led the way and got into new account first, but then we were able to pull in mobile computing afterwards. But we have many examples of where we've done the other way. So part of the growth is the Better Together and I'd say also we have executed well. We have improved on our services performance, which was a bit of a drag before and I would say the culture of the combined company is good. I don't hear much talk about say us versus them and things like that. It's very much we're all in this to try to make the company as successful as we can. I'll let Joe expand a little bit also.
Joachim Heel - Senior Vice President-Global Sales:
Well, I might support what Anders is saying in terms of the strength of the Enterprise business with two specific points
Anders Gustafsson - Chief Executive Officer & Director:
Yes, maybe just to expand one more point on this. I think most of these comments were kind of North America centric, but if you look at the Enterprise business performance in 2015, the international markets were very strong. Asia was particularly strong and we had several large wins for mobile computing in Europe. So this is very much a diversified business like Zebra's legacy business where we have a broad portfolio of products, selling to a diversified set of vertical markets and geographically also very diversified.
Joachim Heel - Senior Vice President-Global Sales:
That scanning growth I was talking about.
Anders Gustafsson - Chief Executive Officer & Director:
Yes.
Joachim Heel - Senior Vice President-Global Sales:
Our biggest contribution came from China, for example.
Anders Gustafsson - Chief Executive Officer & Director:
Yes.
Joachim Heel - Senior Vice President-Global Sales:
So it is broad-based.
Anders Gustafsson - Chief Executive Officer & Director:
Broad-based, yes.
James E. Faucette - Morgan Stanley & Co. LLC:
And then as far as looking at North America and any weakness there, was that related to specific customers or was that more broad-based?
Anders Gustafsson - Chief Executive Officer & Director:
It was more broad-based. We talk about, say, budget flush that tends to be from many customers. Yes, there was more of, I think, a general cautiousness among our customers and they were I suspect looking at what was going on with their share prices and wondering what that was meaning for 2016 and being a little bit more cautious on capital spend. But it wasn't anything specific to any one customer or any large customer.
James E. Faucette - Morgan Stanley & Co. LLC:
And have you seen that persist early in the year?
Anders Gustafsson - Chief Executive Officer & Director:
I think the start of January is always a bit weak, and I think it was commensurate with normal seasonality. As we look at the guidance we gave for the full year also, we expect basically normal seasonal increases quarter-over-quarter for the year. So we aren't assuming that there will be some form of heroic recovery. This is just based on looking at the last five to seven years of how much of our revenues come in Q1 versus Q2, Q3, Q4 and looking at how that should play out.
James E. Faucette - Morgan Stanley & Co. LLC:
Thanks.
Operator:
The next question comes from Keith Housum of Northcoast Research. Please go ahead.
Keith Housum - Northcoast Research Partners LLC:
Good morning, gentlemen. Guys, I was hoping to spend a little bit of time talking about the supplies and services. As I look at, perhaps, what we're expecting what you guys have done in quarters past, it looks like both of those have lagged a little bit here in the fourth quarter. What's your expectations for, I guess, your thoughts going into FY 2016?
Anders Gustafsson - Chief Executive Officer & Director:
So services is an area that we have spent a lot of effort to strengthen. We believe services should be a good growth driver for the business. We brought in some extra leadership, some new leadership in the business to augment the team we had and so we could have more focus on both driving the sales side but also driving the operational side. We made I think great improvements in our execution. The customer-facing performance of break, fix, repair, return statistics are much better than they were when we first assumed the business. We've reduced the cost basis for most of these services and we've seen an increase in attach rates for new services. So we feel quite good about where we are and we feel confident that we should see good growth in 2016 from services. And I'd like Joe to add on that too.
Joachim Heel - Senior Vice President-Global Sales:
Yeah. From a sales perspective, of course you know that services is one of those that benefits from bookings that then deliver revenues over a longer period of time. And so what we've been very focused on and I think successful with in 2015 is on the support side increasing our attach and renewal rates, those will deliver increasing revenues this year. On the managed and professional services, increasing our bookings and we actually had an exceptional year in terms of increasing our bookings last year in managed and professional services, that continues here in Q1. And we've also been focused on migrating our managed and professional services to more higher value types of managed and professional services, ones where we have some unusual IP or unusual value added and that's been the focus of that, which will help us with the margins that we can deliver from those services in addition to the cost reductions that we're taking. I also wanted to make sure I heard you talk about services and supplies. Did I hear that correctly?
Keith Housum - Northcoast Research Partners LLC:
Yeah, absolutely. Supplies were down 8% in the quarter year-over-year?
Anders Gustafsson - Chief Executive Officer & Director:
So I think supplies now, for the year supplies was up, I think it was 8% in constant currency. In Q4, I don't know, I don't have that data off the top of my head here, but constant currency was a lot better, so supplies is more – has a higher proportion of supplies in Europe than we have for our normal products. So Europe is a very large part of our overall supplies business. Let me see if I can find the number here.
Keith Housum - Northcoast Research Partners LLC:
I can follow-up that offline.
Anders Gustafsson - Chief Executive Officer & Director:
Yes, we can follow-up offline.
Joachim Heel - Senior Vice President-Global Sales:
Yes, I didn't want to lump that in with services.
Anders Gustafsson - Chief Executive Officer & Director:
Yes.
Keith Housum - Northcoast Research Partners LLC:
Yeah.
Anders Gustafsson - Chief Executive Officer & Director:
Yeah, supplies....
Keith Housum - Northcoast Research Partners LLC:
Yeah, I'll follow-up offline, that's fine.
Michael C. Smiley - Chief Financial Officer:
Supplies for the full-year by the way was up 1.2%...
Joachim Heel - Senior Vice President-Global Sales:
In nominal.
Michael C. Smiley - Chief Financial Officer:
....nominal currency. Now by the way I would also argue that in – we have been seeing very strong growth in supplies. I think that in 2015 we recognize the benefit of wristband products that I think makes the 2015 to 2014 comp a little bit more difficult.
Anders Gustafsson - Chief Executive Officer & Director:
And profitability of supplies has gone up because we have in-sourced some more of our wristband manufacturing, so that we have seen a great improvement in margins.
Keith Housum - Northcoast Research Partners LLC:
Thank you. If I can just follow-up, I guess, on the previous question regarding some of the cautious commentary as you exited fourth quarter. As you look at the demand going into FY 2016, your expectations, I guess, that you're hearing from the customers regarding your large project, is there a hesitancy of people moving forward, or are anybody talking about deferring projects out in response to the macro demand?
Anders Gustafsson - Chief Executive Officer & Director:
So, at the high level, I'd say, we aren't expecting any material changes to the macro environment, to how our customers kind of behave. We get very good feedback, very encouraging feedback from our reseller communities. They certainly believe that 2016 should be a good year with good growth. I think the issues we saw in the end of Q4, beginning of Q1 were more isolated and we believe temporary in that it was more, I think, driven by people looking at the stock market and getting cautious about what that meant for the business and didn't want to lean in to the same extent, so budgets gets pushed out a bit. It takes a little longer for companies to hand out the operating budgets to – but once that happens, things go back to more normal we believe. And we have seen from end of last year some deals got pushed from Q4 into all of 2016. And some customers may have looked at some larger deals and instead of giving us one PO, they gave us one PO for P1 (sic) [Q1] and Q2 and so forth. But you should remember also that our value proposition is one that really works in good times and bad times. In good times, our customers are working with us to expand into new retail stores, new factories. In tougher times, they use our equipments to trade OpEx for CapEx. We have very short and well defined return on investment calculations. So, normally, our products are proven to have an ROI of less than, let's say, one year to upwards of maybe two years. And even in tougher times, companies tend to be comfortable with those types of paybacks.
Joachim Heel - Senior Vice President-Global Sales:
And one other thing that – or maybe two other things that give us a perspective on this cautiousness that we may have seen at the end of Q4 is number one, our pipelines for Q2 and the rest of the year are very strong. So that gives us a lot of good confidence. And also as we speak with our reseller partners, they reflect a lot of confidence to us in terms of the growth prospects that they see for the year. So that puts in perspective I think what we have seen.
Keith Housum - Northcoast Research Partners LLC:
Great. Thank you.
Operator:
The next question comes from Josh Berman of William Blair. Please go ahead.
Josh Berman - William Blair & Co. LLC:
Hi. Good morning.
Joachim Heel - Senior Vice President-Global Sales:
Good morning.
Anders Gustafsson - Chief Executive Officer & Director:
Good morning.
Josh Berman - William Blair & Co. LLC:
Just two quick ones, one, I know you gave some of the components that go into free cash flow, but I was wondering if there's a certain dollar amount you're targeting for 2016?
Michael C. Smiley - Chief Financial Officer:
You know, I think what we – again our goal is to pay down $300 million of debt. We're confident in our ability to do that. Again, we expect some improvement from our EBITDA margin expansion and just regular business growth. We also know that we have improvements in our working capital, which should drive at least $75 million of additional cash flow from what we had last year. We will have $90 million to $100 million less integration spend from 2015. We also have our CapEx that's not related to integration down by about $30 million. I think Anders mentioned the fact that we had some Illinois – some spending in Illinois to bring the facilities together for the two companies. We also expect to reduce our cash levels by about $50 million. So when you put it all together, we're very confident in reducing our debt by $300 million in 2016 and $350 million in 2017, again, to get our leverage below 3 times debt-to-EBITDA.
Josh Berman - William Blair & Co. LLC:
All right. And then switching topics, I was wondering if you could dive a little bit more into the Windows 10 opportunity? Maybe how big is that, especially relative to the Android transition?
Anders Gustafsson - Chief Executive Officer & Director:
So, first, there are no Windows 10 mobile products on the market at the moment. But I'll put it in context, maybe of what's more going on from an OS migration perspective. So, today, let's say, virtually all our customers, certainly most our customers are well aware of the need to migrate to newer, more modern operating systems. Android has been the primary beneficiary of this so far. And we were early investing in Android and so that is a great opportunity for us. Microsoft is planning on coming out with Windows 10 later on this year, and there will be some customers who believe – that are very loyal to Microsoft and would like us to have Microsoft 10. We have some Microsoft 8 products today, but which we will upgrade to 10 and then come up with some more products later on in the year, and we want to be basically operating system agnostic when we talk to our customers. We don't want them to feel that we are only supporting one operating system. We want to be able to go in and have a conversation with them about their unique situations and be able to offer the right type of solutions for them. Maybe, Joe, you have some?
Joachim Heel - Senior Vice President-Global Sales:
Well, what I would say is, first, we should recognize that still the majority of our revenues today come from Windows-based operating systems. And the transition to Android is happening very fast as Windows 10 Mobile, right, the mobile version of Windows 10 haven't been released for a very long time. With that now happening, we do see some customers, and it's very specific to the needs of individual customers. Logistics is a vertical where we see a bit more of it than others express the need and a desire in fact to be on a Windows 10 Mobile platform. And as such, we're developing those devices, and we'll see that they'll occupy a significant portion of the market.
Josh Berman - William Blair & Co. LLC:
Great. Thank you.
Operator:
The next question comes from Paul Coster of JPMorgan. Please go ahead.
Anders Gustafsson - Chief Executive Officer & Director:
Hey, Paul.
Paul J. Chung - JPMorgan Securities LLC:
Hi. This is Paul Chung on for Paul Coster. Thanks for taking my question. So a question on the core printing business. It's grown nicely really ever since 4Q 2013. You mentioned upgrade cycles have been a strong contributor. How much of that growth has been from existing customers, how much from market share gains from new business? And, finally, can you confirm how cross-selling initiatives with the Enterprise business have been going? Has it been a material contributor? Thanks.
Anders Gustafsson - Chief Executive Officer & Director:
Yeah. I think the strength of the printing business is really driven, I think, by a number of different factors. Ultimately, I'd say, bring us back to – I think we've just executed well on our overall printing strategy over many years. So we've gained a lot of shares. So there's upgrades or refresh cycles, but we also gained a lot of share. I think according to VDC, we've gained about 1% of market share per year for the last several years. And I would attribute that to us having a very compelling and competitive product lineup. Some of the new things we talked about like Link-OS is one that unifies the look and feel and the user interfaces and how you interact with the printer across our entire portfolio. Something that's very difficult to replicate for smaller suppliers. I think the way we engage with the channel also gives us some benefits with the scale that we have there and how we can provide very compelling value propositions to our channels and our end users. So I'd say it's not really one thing that's driving the strength in the printing business. It's really a number of different things. Joe might have some more comments?
Joachim Heel - Senior Vice President-Global Sales:
Yeah. I'd say, we have seen a market share expansion in the printing business and I would attribute at least a part of that, a significant part of that to the Better Together, to the ability to operate and cross-sell between them. I'll give you a generic example of that. The strongest vertical for the Enterprise business was and is retail, right, in which we have mobile computers and scanners, which we deploy and there are applications such as when you change the pricing at the retail level where you would like to not only scan and understand the pricing on a item in the store as it is, but change the label immediately. This plays right into our technology of mobile printing which goes very well with that scanning capability that we already have on the retail floor. So we've seen an expansion of solutions like this where we're able to put the two technologies together to a solution to solve a problem like price markdowns and changes.
Paul J. Chung - JPMorgan Securities LLC:
Great. Thanks.
Operator:
This concludes our question-and-answer session. I would like to turn the conference back over to Mike Steele for closing remarks.
Mike Steele - Vice President, Investor Relations:
Thank you all for your questions. Have a great day.
Operator:
The conference has now concluded. Thank you for attending today's presentation. You may now disconnect.
Executives:
Dean Lindroth - VP-Finance & Investor Relations Contact Anders Gustafsson - Chief Executive Officer & Director Michael C. Smiley - Chief Financial Officer Joachim Heel - Senior Vice President-Global Sales
Analysts:
Keith M. Housum - Northcoast Research Partners LLC Holden Lewis - Oppenheimer & Co., Inc. (Broker) Andrew C. Spinola - Wells Fargo Securities LLC Brian P. Drab - William Blair & Co. LLC James E. Faucette - Morgan Stanley & Co. LLC Paul J. Chung - JPMorgan Securities LLC Matthew Gall - Barrington Research Associates, Inc. Jason A. Rodgers - Great Lakes Review
Operator:
Good morning, and welcome to Zebra Technologies Third Quarter 2015 Earnings Release Conference Call. Joining us from Zebra Technologies are, Anders Gustafsson, Chief Executive Officer; Mike Smiley, Chief Financial Officer; Joe Heel, Senior Vice President, Global Sales; and Dean Lindroth, Vice President, Finance. All lines will be in a listen-only mode until after today's presentation. Instructions will be given at that time in order to ask a question. At the request of Zebra Technologies, this conference call is being recorded. Should anyone have any objections, please disconnect at this time. At this time, I would like to introduce Mr. Dean Lindroth of Zebra Technologies. Sir, you may begin.
Dean Lindroth - VP-Finance & Investor Relations Contact:
Thank you, and good morning, for joining us today. Today's call will include prepared remarks from Anders Gustafsson and Mike Smiley. Joe Heel will join us for the Q&A portion of the call. A replay of this call will be available on our website approximately two hours after the conclusion of the call. Certain statements made on this call will relate to future events or circumstances and therefore, will be forward-looking statements within the meaning of the Securities Litigation Reform Act of 1995. Words such as expect, believe, anticipate and outlook are a few examples of words identifying a forward-looking statement. Forward-looking information is subject to various risks and uncertainties, which could significantly affect expected results. Information about risk factors that could impact our results is noted in the press release we issued this morning and is also described in Zebra's latest 10-K, which is on file with the SEC. Finally, we will make references today to both GAAP and non-GAAP measures. You can find reconciliations of our GAAP to non-GAAP results in today's press release. In addition, year-over-year sales growth references for Enterprise and total Zebra will be on an estimated historical basis. Now, I'll turn over the call to Anders.
Anders Gustafsson - Chief Executive Officer & Director:
Thank you, Dean, and good morning, everyone. We recently celebrated the one year anniversary of Zebra's acquisition of Motorola Solutions' Enterprise business. I have long believed that these two businesses would be better together and today, I'm more convinced than ever. Before I discuss our results for the third quarter, I would like to review the strategic priorities that we set last year and our progress to date. These priorities are the foundation for Zebra's transformation and delivery of our value proposition. Our priorities include; first, growing the business particularly in Enterprise through renewed focus, leveraging complementary strength, capitalizing on cross-selling opportunities and increasing our strategic importance to customers; second, expanding our market opportunity by creating solutions to enable Enterprise Asset Intelligence; third, improving execution, particularly in the channel, service delivery and customer experiences; fourth, realizing cost synergies; and finally, differentiating ourselves with our leadership in technology, channel relationships, partner ecosystem and brand. Executing on these priorities will enable us to capitalize on the opportunities being created by the secular trends in mobility, the cloud, and the Internet of Things. The proliferation of the connected devices, the explosion in mobile apps and e-commerce as well as the expanding mobile workforce are all generating exciting growth opportunities for Zebra and our partners. Other key growth drivers are technology advances including the operating system migration in mobile computing and the data capture transition from 1D scanning to 2D imaging. One year into the merger, I'm very pleased with our progress. We have returned to Enterprise to growth with sales through September, up 6% year-over-year in constant currency. Part of this achievement is the result of increasing our win rate against consumer devices in retail to nearly 80%, compared to 50% last year. Win rates in transportation and logistics and manufacturing are also higher. This was accomplished with an expanded portfolio of differentiated enterprise grade devices that deliver a superior value proposition in our target market segments and use cases. We have improved Enterprise execution in the channel, particularly in China where we have begun to regain ground and have increased sales year-to-date by 60%, compared to last year. With an early investment in Android, we have demonstrated a high level of success in the operating system of migration in mobile computing by growing Android sales through September by 170%, compared to last year. In the original Zebra business, we have grown sales year-to-date by 12% in constant currency, with double-digit increases in printing, supplies and location solutions. Finally, our growth is also attributable to a stronger, more recognizable Zebra brand, and an unrivalled partner network. With these achievements, we have delivered a nine-month adjusted EBITDA margin of 16.3%. On a constant currency basis, this is nearly 20%, compared to a 2013 pre-merger estimate of 15.6%. We have more work to do in areas that include launching our new channel program, growing services, expanding gross margin and cross-selling. That said, our results underscore the potential of the strategies we are pursuing and the value of bringing together Zebra and the Enterprise business. They also demonstrate that we have accelerated Zebra's transformation into a globally diversified industry leader that is well positioned for the opportunities ahead and to achieve our long-term financial targets. And now turning to our results for the third quarter. Sales were $919 million, excluding purchase accounting adjustments. In constant currency, this represents 6% year-over-year growth, including Enterprise growth of 5% and pre-transaction Zebra growth of 8%. Non-GAAP earnings per share were $1.39, up 71% from a year ago. From a sales perspective, we continue to grow in our three largest regions. Year-over-year growth in the quarter was 8% in North America, 3% in constant currency in EMEA, and 23% in Asia-Pacific. Demand remains strongest in retail and transportation and logistics. Momentum in healthcare also continues to grow. Top growth drivers, again, included e-commerce, mobility, the OS transition and the continuing refresh cycle in printing. In North America, mobile computing sales reflected strong demand for our Android product line, particularly in retail. From a new order perspective, wins in retail and manufacturing included several mid-to-small sized accounts, which came through the channel. In data capture, growth was particularly strong in our OEM vertical, and we continue to see increasing momentum in the transition to 2D imaging. Printing growth was led by increases in sales of tabletop and desktop product lines. In EMEA, as we anticipated, growth in constant currency moderated from first half levels. This included a more typical summer slowdown in Europe in contrast to the unusually strong summer last year. Momentum in mobile computing remained solid in Europe, particularly in the UK and Germany, where orders included new wins in manufacturing, retail, and government. Sales in Africa and the Middle East slowed due to the low price of oil impacting industrial customers. Sales in Russia and Turkey declined due to current geopolitical challenges. With respect to the April price increase in – on euro-priced products, demand does not appear to have been negatively impacted. In the third quarter, the price increase gained traction, particularly in printing. Compared to the third quarter, we expect a sequentially higher benefit in the fourth quarter resulting in an annualized benefit of $25 million to $30 million. In Asia-Pacific, we continued to see solid growth across the region, particularly China, India, and Southeast Asia. While manufacturing remains challenged, retail upgrades and e-commerce are driving strong growth in both mobile computing and scanning. Solid printer growth, particularly in desktop continued in transportation and logistics and healthcare. Aftermarket sales were also up significantly as a result of our ongoing effort to address an underserved market. Sales in Latin America – in the Latin America region declined 16% as a result of a difficult macroeconomic environment. Currency devaluations and the decline in purchasing power have led to postponement or cancellation of opportunities across the region. To position ourselves for a return to growth when the regional economies improve, we are using this opportunity to strengthen our go-to-market strategies. One of the contributors to our sales growth this year is the operating system migration in mobile computing. We believe that there are approximately 15 million units in the field with legacy operating systems. We expect that the majority will be replaced by the end of 2020 with devices featuring a modern operating system. Typically, with technology transitions, the largest customers lead the way, winning this early adopters is critical to establishing a beachhead and paving the path for future growth and profitability. These large accounts are strategic, profitable and drive significant levels of business. Some due to their scale yield a lower than average initial gross margin. Over time, margins in these accounts improve as we reduce product cost and cross-sell other higher-margin products and services. Most importantly, these accounts provide key reference points in the marketplace, which are necessary for broad-based technology acceptance. This in turn, expands partner support and fosters adoption by mid-sized and run rate channel customers, which generally yield a higher than average margin. In our mature Windows device business, for example, our highest margins come from mid-sized deals and run rate business, which represents over 80% of Windows-based sales. Currently in Android, large customers are leading the OS transition. Sales from mid-sized customers and run rate business represents only 40% of Android sales. As we grow our Android business and shift the sales mix toward the Windows sales mix we expect the gross margin across our Android portfolio to improve. Other margin improvement plans include product redesign and supplier cost reductions. In addition, our synergy program will have a more meaningful impact on product costs next year, including further reductions in material, freight, and overhead costs. I'm pleased with our results in the quarter and year-to-date. We are executing on our strategies and capitalizing on the opportunities in the marketplace. We remain confident that we will achieve further success through consistent execution and satisfying our partners and customers with technology to enable this smart connected enterprise. I will now turn the call over to Mike to provide more details on our financial results, and the outlook for the fourth quarter.
Michael C. Smiley - Chief Financial Officer:
Thank you, Anders. Total GAAP sales for the company were $916 million, Enterprise sales, which exclude the impact of purchase accounting, were $605 million, up 5% on a constant currency basis, primarily due to strong growth in mobile computing and data capture products. Sales of wireless LAN and services declined from a year ago. Pre-transaction Zebra sales were up $314 million, up 8% in constant currency with solid growth in printing, supplies, and location solutions. GAAP margins for the quarter were 45.2%. Excluding the impact of purchase accounting, gross margin was 45.5%, up slightly from our adjusted second quarter gross margin of 45.3%, and consistent with our guidance. Enterprise gross margin was 42.5% compared to the second quarter adjusted margin of 42.8%. Sequentially, margins reflected product costs, and warranty expense reductions, some of which were one-time in nature, and our European price increase. This was offset by increased excess and obsolescence reserves on various product and service parts inventory, primarily also one-time in nature. Pre-transaction Zebra gross margin was 51.2%, compared to 50% in the third quarter of last year. Compared to a year ago, the impact of currency has been offset by lower product costs in hardware and supplies, the price increase in Europe, and the benefits of our hedging program. Margins were also up sequentially due to higher pricing in Europe and lower product costs. Operating expenses for sales and marketing, R&D and G&A were $288 million, including approximately $8 million of stock-based compensation expense. Expenses declined from the second quarter due to the timing of expenses from market development programs, and non-integration-related IT projects. G&A costs declined due to lower than anticipated employee-related benefits costs. Other operating expenses included acquisition and integration, and exit, restructuring costs of $43 million, and amortization of intangible assets of $58 million. In the quarter, the net loss per share on a GAAP basis was $0.57. Non-GAAP earnings per share were $1.39 compared to $0.81 in the third quarter of last year. Adjusted EBITDA was $159 million, or 17.3% of sales, up from 14.7% in the second quarter. Turning now to cash. Free cash flow in the quarter was $58 million and we ended the quarter with $258 million in cash. This includes $170 million outside the U.S. Subsequent to the end of the quarter, we made $65 million in scheduled interest payments and a $20 million principal payment in our term loan. This brings the total principal payments this year to $150 million. Our current net-debt-to-adjusted EBITDA ratio is 4.8 times. Through nine months, cash flow has been impacted by significant expenditures associated with the Enterprise transaction. This includes non-recurring expenditures of $51 million in working capital settlement payments to Motorola Solutions, and $32 million in real estate expenditures, primarily related to the building out of a leased facility to accommodate our Illinois-based employees. With these expenditures behind us, growth in the business and working capital management, we expect a significant increase in cash flow generation next year. With this improvement, we anticipate additional debt reduction next year of $300 million or more. Before moving onto guidance, I want to provide an update on our synergy program and overall cost structure. We targeted a synergy opportunity of $150 million associated with the integration of the two businesses with the ultimate objective of achieving an adjusted EBITDA margin of 18% to 20% by the end of 2017. We have pursued this synergy opportunity while we restructure and staff the organization and grow the business. Compared to the pre-merger 2013 baseline we established, we'll realize this year approximately, $120 million of operating expense synergy benefit from actions implemented in 2014 and 2015 and costs not transferred from Motorola Solutions. This includes $60 million in sales and marketing and $25 million in engineering, primarily a result of staff reduction. We'll also incur this year, approximately $30 million of incremental operating expenses, associated with the transaction. These include resource and efficiencies of operating in two separate IT systems, filling critical positions not transferred from MSI that are necessary to support the business and support and advisory costs, particularly in finance. Finally, the business continues to grow, requiring the appropriate level of reinvestment as well as compensation related cost increases such as merit and incentive pay totaling $60 million, compared to the baseline in 2013. In aggregate, we expect an absolute reduction operating expenses this year of approximately $30 million or 3%, compared to 2013 levels. Constant currency sales growth over the same period is approximately 10%. Measured as a percent of sales operating expenses will decline this year to 32%, compared to a currency-adjusted 36% in our baseline year, a 400 basis point improvement in our cost structure. Finally, on a run rate basis, the operating expense synergies I've mentioned combined with $50 million of targeted cost of goods sold reductions, resulted in approximately $200 million of total gross run rate synergy benefits by the end of next year, compared to our goal of $150 million. Looking ahead with some potential or further operating cost savings prior to completing our IT integration, balanced with investment to grow the business we plan to tightly manage net growth in our operating expenses. This is expected to result in further operating expense leverage in the range of 200 basis points to 250 basis points over the next two years. With respect to our fourth quarter outlook, our guidance reflects the recent further reduction in the U.S. dollar against the euro. We expect continued growth in the business resulting in sales of $945 million to $975 million. This represents year-over-year growth of 3.6% to 6.9% on a constant currency basis. Non-GAAP earnings per share are expected to be in the range of $1.38 to $1.63 and adjusted EBITDA in the range of $155 million to $170 million. We expect gross margin in the range of 44.5% to 45.5% – 44.5%. On a sequential basis, we anticipate increased benefits from European price increase and cost reduction offset by the impact of a large mobile computing deal. Operating expenses for sales, marketing, R&D and G&A are expected to be in the range of $293 million to $298 million including stock-based compensation expense of $8 million. The increase in the third quarter is primarily related to typically higher fourth-quarter expenses from marketing programs, sales commissions, and employee benefit costs. IT cost will also be higher as we begin to implement and support parallel business applications in preparation for certain TSA exits. We expect interest expense of $48 million to $50 million, and a non-GAAP tax rate in the range of 22% to 24%. Compared to the third quarter currency environment, the impact of the recent strengthening of the U.S. dollar against the euro has reduced the high and low end of these ranges by approximately $6 million on sales and $5 million on adjusted EBITDA, 30 basis points on gross margin percentage and $0.05 per share on non-GAAP EPS. I will now turn the time back to Anders.
Anders Gustafsson - Chief Executive Officer & Director:
Thank you, Mike. In addition to satisfying customers, introducing new products, and pursuing new opportunities, we have been hard at work integrating the company. Since the closing in October of last year, the integration program has progressed well with accomplishments in organizational design, and culture development, real estate consolidation, implementation of tools for our sales team, engineering system migrations, and a global brand to transition. This works includes the elimination of over 250 Enterprise IT applications, closure of over 200 Motorola transition service agreement items and exits of over 20 real-estate sites. The team has accomplished a lot in the past year, but we have more to do. Future integration efforts will primarily focus on implementing – on the implementation of the IT infrastructure and business systems and enable us to conclude all remaining support services from Motorola Solutions. In doing so, we will modernize and right-size our business processes and ecosystem by transitioning Enterprise on to new or upgraded Zebra systems. The result will be a more efficient and cost effective IT architecture and ecosystem of applications, lower operating costs, and lower ongoing capital expenditure requirements. Further progress in our efforts will be marked by several milestones next year. In the first quarter, we will complete several additional engineering system consolidations, the phased implementation of the systems for our services business, and our integrated ERP will start in the second quarter. Systems supporting our new channel program, will also begin to rollout in the second quarter. In the third quarter, we will launch our distribution center consolidation initiative with the outsourcing of our North America printing operation to a third party logistics provider. We expect to complete the systems migration and be entirely off Motorola supported IT systems before the end of 2017. The remaining costs to complete the overall integration program, including capital expenditures are expected to be approximately $180 million to $200 million through 2017. Looking ahead, our strategies remain anchored in capturing growth, improving execution, and differentiating ourselves. Our top-line results demonstrate that customers are increasingly turning to our technology to gain a competitive advantage, reduce costs, and improve productivity in an expanding array of applications, including e-commerce, omni-channel, workforce mobility, and workflow, and delivery of real-time actionable data. Solid execution is improving customer experiences, and performance in the channel. We are differentiating ourselves with innovative products, deep-channel relationships, and a global ecosystem of more than 10,000 partners, and a highly trusted brand. Our progress this year, along with secular growth drivers and Zebra's differentiators, underpin our confidence in achieving long-term sales growth of at least 4% to 5% over a cycle. With the strength of our mobile computing portfolio, we believe that we can exceed that range if the pace of the operating system migration in mobile computing accelerates. As we grow the business, we continue to expect adjusted EBITDA margin expansion to 18% to 20% by the end of 2017, assuming a currency environment consistent with the third quarter. Over the next two years, we expect to achieve our adjusted EBITDA margin target with gross margin improvement in the range of 50 basis points to 100 basis points as we introduce more innovative products, reduce product costs, and services cost, and grow our Android mobile computing sales, particularly through the channel. In addition, we expect further cash operating expense leverage in the range of 200 basis points to 250 basis points as we manage our cost structure, and realize the efficiency benefits of our IT migration. The increased cash flow generation from margin expansion and other actions will enable us to further reduce debt by at least $650 million and reach net-debt-to-adjusted EBITDA ratio of less than 3 times by the end of 2017. In closing, Zebra has a history of consistent execution and we intend to extend that track record by capitalizing on the opportunities ahead and delivering on the targets that we have set. Thank you for your continued support of Zebra. Now, I would like to turn the call back to Dean for Q&A.
Dean Lindroth - VP-Finance & Investor Relations Contact:
Thank you, Anders. Before we open the call to your questions, let me ask that you limit yourself to one question and one follow-up. Operator, can you provide our callers with instructions on how to ask a question?
Operator:
Thank you. And our first question comes from Keith Housum from Northcoast Research, please go ahead.
Keith M. Housum - Northcoast Research Partners LLC:
Good morning, gentlemen. Thanks for taking my question. A question for you guys on the gross margins, if I can just hone in on the Enterprise margins. If I understood that correctly, the Enterprise margins were 42.5% versus 42.8% last quarter. I guess, Anders and Mike, how does that compare to, I guess, historical averages for Enterprise margins? And then if you could just drill down more on the one-time items, like the obsolescence write-off that you guys took, and how that may have impacted it this quarter?
Michael C. Smiley - Chief Financial Officer:
Yeah, Keith, this is Mike. So, I think a couple of things on the one-time items. I think, first of all, the excess and obsolescence was – the higher level of that – a lot of that was related to services, wasn't so much on mobile computing. We had within the mobile computing a number of sort of beneficial things – one-time things going both ways, so net-net it really didn't have a big impact on our gross margin. So, some of the E&O was related to enterprise mobile computers offset by – as we've talked about before working with our suppliers and vendors to reduce some of our product costs one-off. So, when you look at it there wasn't a big net-net benefit or change in our gross margin for the enterprise mobile computers.
Keith M. Housum - Northcoast Research Partners LLC:
And how does this compare to, like, historical cycle that you guys are in, when you guys are launching new products, is it historically average, or is it a little below average?
Michael C. Smiley - Chief Financial Officer:
Actually, as you look at this, I think the – obviously, the Android is the new product area you're focused on. And as we look at the large deals that we're getting for Android products that are very similar to the large deals we'd win in Windows, so we're really encouraged that to build that market share, we're doing it at very consistent margins that we had had before. However, as the business grows in the Android, as Anders mentioned, we will expect to see more channel run rate business, which will come at a higher margin going forward. Also encouraging is the fact that as we continue to develop those products with – at a lower cost point, we would expect margins to be – continue to be favorable.
Keith M. Housum - Northcoast Research Partners LLC:
So the 42.5% that you guys compare to like historically, three years or four years or five years ago, is that historically average, or how does that compare to historical numbers?
Anders Gustafsson - Chief Executive Officer & Director:
I think we'd – if you normalize that for FX, we would expect that to be very similar to what we've seen before.
Keith M. Housum - Northcoast Research Partners LLC:
Okay.
Anders Gustafsson - Chief Executive Officer & Director:
And maybe, if I was to reiterate at one point Mike said, which I think may have been misunderstood by the markets maybe is that if you look at the margins we get on our large Windows based deals, it is very consistent with the margins we get on our large Android deals. So there is no difference really in the price points and margins on large deals either Android or Microsoft.
Michael C. Smiley - Chief Financial Officer:
Yeah, the other thing, just to go back to FX, I mean if you look at our EBITDA margin, we would have been, FX adjusted, we would have been 20% EBITDA margin for the quarter. So FX has a very meaningful impact on our profitability.
Keith M. Housum - Northcoast Research Partners LLC:
Okay. I appreciate that. If I may ask one more, Mike, you went through the synergies really quick. But I guess in a nutshell, should we think of synergies, you guys had actually increased your guidance from operating synergies from $150 million to $200 million?
Michael C. Smiley - Chief Financial Officer:
Over a three-year period, yes. And I think a couple of things that happens, sources of that are, as we talked about some of the dis-synergies associated with the transaction that we're incurring we expect that to moderate substantially, we expect the IT systems to allow us to be more efficient as we go forward. So there's a number of things that we would expect over a three-year period to help us to go from $120 million we've already realized eventually to $200 million over the next several years.
Dean Lindroth - VP-Finance & Investor Relations Contact:
So take our next question, please.
Operator:
And our next question comes from Holden Lewis from Oppenheimer. Please go ahead.
Holden Lewis - Oppenheimer & Co., Inc. (Broker):
Great. Thank you. Good afternoon – or good morning. On that synergy question, I guess, the $120 million that you're talking about, I mean, what are you expecting to actually sort of realize in 2015? And what's sort of the incremental that you expect to realize in 2016? How does this sort of the incremental realized dollars playing out at this point going forward?
Michael C. Smiley - Chief Financial Officer:
So I think one of the neat things about our business is the topline is growing. So effectively on a constant currency basis, our revenue is grown by 10% from the last since 2013, yet our operating expenses net have gone down by 3%. So basically that's 13%, what I would call operating leverage. When you try to determine or as far as how that net-net happens, we have $120 million of realized synergy in our P&L in 2015 for the full year, which is big buckets again are R&D and sales and marketing. And then we have cost increases of roughly $30 million, which is associated with, again the inefficiencies of putting the two businesses together, ERP that related stuff, offset by what you would expect is normal OpEx growth as the business grows by 10% on a constant currency basis. So net-net we're $30 million lower in OpEx 2015 to 2013. So again, with the plans we have going forward, we still expect to hit the 18% to 20% EBITDA margin reflecting exchange rates we saw in the third quarter.
Holden Lewis - Oppenheimer & Co., Inc. (Broker):
Okay. And then with respect to – it looks like the core Zebra business is somewhat slower. I know that your revenues were in line sort of with the guide. So the first time or couple quarters that you didn't come in at the high end. I guess, but does that reflect a little bit of weakening in the market? And if it does, can you talk about what triggers you may have to pull related to the acquisition and integration, where if the macro does slow you could perhaps mitigate it with some specific initiatives that could offset? How do I think about your ability to perform at the top line, in maybe a weakening macro environment?
Anders Gustafsson - Chief Executive Officer & Director:
First, we had, I think, signaled all along that the very strong growth rates we had on the printing side in the first half would start to moderate a bit based on kind of lapping ourselves, having very strong growth rates in the second half of 2014. So I think the growth rates are actually very solid I thought in Q3. The only one that kind of stood out in that case quarter-over-quarter would be the European one. But Europe tends to have, historically has had, a slight decline in Q3 as good chunk of Europe goes on vacation. Last year we did not see that. We actually had a very strong quarter; we had growth in that piece. So we feel good about where we are, we have been able to gain quite a lot of market share over the last couple of years and with our portfolio, with our sales team and the support of our channel partners, we do believe that we should be able to continue to gain share and grow faster in the market. And I'll let Joe Heel, he'll also make some comments.
Joachim Heel - Senior Vice President-Global Sales:
This is Joe. I'll add specifically to your question about initiatives and levers that we have to continue to drive growth. On top of what Anders said, I would point specifically to the operating systems migration. This is an area where we do have targeted initiatives underway. The installed base is an area that we are very actively and very systematically pursuing. And the second one is the transition from 1D to 2D in scanning also an area where we are very actively taking the opportunity to systematically go through installed base and take share.
Holden Lewis - Oppenheimer & Co., Inc. (Broker):
Okay. Thank you.
Dean Lindroth - VP-Finance & Investor Relations Contact:
Next question, please.
Operator:
And our next question comes from Andrew Spinola from Wells Fargo. Please go ahead.
Andrew C. Spinola - Wells Fargo Securities LLC:
Just looking at your operating expense commentary, off the base of 2015 instead of 2013, did I hear it correctly that, Mike, you think that expenses will grow, but at a slower pace essentially than revenue in 2016 and 2017? Is that the right way to think about it?
Michael C. Smiley - Chief Financial Officer:
Absolutely. What we're looking to do is manage our operating leverage. We expect to see some nice improvement as our top-line grows and our OpEx will grow substantially lower. And so, when you net it out, we see a 200 basis point to 250 basis point improvement between now and end of 2017 to get us to the 18% to 20% EBITDA margin.
Andrew C. Spinola - Wells Fargo Securities LLC:
Understood. And just a clarification. I think, Anders, you made the comment, that there's another $180 million to $200 million of integration and acquisition spend between now and 2017, did I catch that correctly?
Anders Gustafsson - Chief Executive Officer & Director:
That's correct. That includes then, all the IT spend, including CapEx also. And we also said that that would help yield substantial efficiencies past the 2017 date. So as we get into 2018 and so we expect to drive further operating leverage based on those investments.
Andrew C. Spinola - Wells Fargo Securities LLC:
Understood. Just stepping back from my perspective, it does seem like – I'm a little surprised the acquisition and integration spend was the highest this year in the third quarter. I guess, I would have thought it would be stepping down. And then, the fact that there's another $180 million to $200 million sounds like a good bit more than I was looking for. And so, I'm just wondering, did it turn out that there's more opportunities for things that you could optimize? Or maybe on the flip side, it turned out that Motorola needed more investment than was initially expected?
Anders Gustafsson - Chief Executive Officer & Director:
But first we're very pleased with the efforts to date on integration. We feel that the integration has gone very, very well for us. If you look at the things like the – how we designed and integrated a new sales organization, I think that was done very, very well. There we had a basically a blank sheet of paper that we started with and we didn't really merge the organizations, but that was pretty stressful as we went through it, but looking back, I think we very quickly got the right team, knowing their roles and be out focusing on selling. We've done a lot of work around culture, we feel that culture is one thing that can derail an acquisition like this, so we've had 250 of our most senior people come together in various workshops to work on how to create a common culture across the entire organizations, and I'd say, the organization has responded really, really well to all of those things. But on the negative side, I'd say the complexity of the IT systems has been greater than we had expected, Motorola had a bit of a patchwork of systems. A lot of customization, they didn't necessarily all talk to each other. So as we pull this together, we're looking to see how we can create the platform that's across all of Zebra to drive the right level of efficiencies to then continue to generate great operating leverage benefits after we done with it.
Michael C. Smiley - Chief Financial Officer:
And as far as the third quarter, up until the third quarter, a lot of the energy on the IT integration stuff was really on planning. And so, we're starting to put a lot more resources and actually executing on those plans, so that's I think a little bit of impact on the timing of the cash flows for that work.
Andrew C. Spinola - Wells Fargo Securities LLC:
All right. All makes sense. I was just curious. Thank you very much.
Anders Gustafsson - Chief Executive Officer & Director:
You're welcome.
Dean Lindroth - VP-Finance & Investor Relations Contact:
Next question, please.
Operator:
And our next question comes from Brian Drab from William Blair. Please go ahead.
Brian P. Drab - William Blair & Co. LLC:
Hi. Good morning. Congratulations on the solid results.
Anders Gustafsson - Chief Executive Officer & Director:
Thank you.
Brian P. Drab - William Blair & Co. LLC:
First question, I just want to make sure that I have this clear. Is the expected restructuring savings amount now $200 million by the end of 2018?
Anders Gustafsson - Chief Executive Officer & Director:
2017? Just yeah.
Brian P. Drab - William Blair & Co. LLC:
By the end of 2017?
Anders Gustafsson - Chief Executive Officer & Director:
Yeah. So, the run rate, as we exit 2017, will be that. So, you should realize it in 2018.
Brian P. Drab - William Blair & Co. LLC:
Got it. Okay. Thanks. And then the $30 million in expenses, the incremental expenses, that's an offset to that $200 million? Or is that $200 million number a net figure?
Michael C. Smiley - Chief Financial Officer:
(40:17 – 40:27).
Brian P. Drab - William Blair & Co. LLC:
I don't know if it's just me, but it's very hard to hear, Mike, if that's Mike.
Michael C. Smiley - Chief Financial Officer:
Sorry about that. So, the $30 million is in relation to 2013 versus 2015. So, again, we've had $120 million, we realized in 2015 in our P&L. We've had a $30 million in 2015, with cost increases associated with the transaction and additional normal expense growth of $60 million. That $30 million we would expect to decline over the next year or so, because obviously, some of the work associated with the integration will go away. So, for example, some tax stuff, consulting and such, so the $30 million will go down, which is in part one of the reasons why we have some of the synergies we expect to achieve as we go forward.
Brian P. Drab - William Blair & Co. LLC:
Okay. Okay. Thanks. So some of the $30 million stays, some – but a significant portion of that will go away?
Michael C. Smiley - Chief Financial Officer:
Yes. Over time.
Brian P. Drab - William Blair & Co. LLC:
Okay. And then, can you just break down your sales? I don't know if you can just do this roughly maybe, but in a couple different ways. First I'm curious about the percentage of sales in the third quarter that was associated with large deals? And also, if you could give us any sense percentage of large deals that have been Android versus Windows in the third quarter?
Anders Gustafsson - Chief Executive Officer & Director:
I'll start, and I'll hand over to Joe, but generally we can't really share with you all that detail. But, large deal is not a new phenomenon for us, we've had large deals forever. As I mentioned before, the margins on large Windows based deals is very much in line with the margins on large Android based deals. So, the pipeline for large deals is healthy and growing. We certainly hope to have some more things to announce in the next couple of months. But we're also spending a lot of effort trying to make that we get Android into the channel, and we get the channel business to really pickup as much as possible so we can get the run-rate of high margin deals there.
Brian P. Drab - William Blair & Co. LLC:
Okay.
Joachim Heel - Senior Vice President-Global Sales:
And perhaps the only thing I would add just to emphasize what Anders said. Large deals with larger customers are nothing new and different. What's happening here is, discontinuity of operating systems is creating an opportunity for us to take share. And I think that's what we've been very successful at in the last year, and we see an opportunity to continue to do that as this migration cycle continues, and the large deals will be the most prominent ones where this manifests itself.
Operator:
And our next question comes from James Faucette from Morgan Stanley. Please go ahead.
James E. Faucette - Morgan Stanley & Co. LLC:
Thank you very much. I had a couple of follow-up questions. First, in terms of the European performance in the quarter, you indicated that it was kind of a difficult comparison, or at least last year you saw growth, whereas this year you looked at there was more normal seasonality. I'm just wondering, if you have any sense for how much price changes in that market may have impacted – may have impacted the demand there, and getting a sense for your view of price elasticity there? And then also, in a similar vein is if the currency remains weak there, or to weaken further, do you think that you'd be moved to make additional pricing adjustments? And at what point are you able, or will you be unable to make continued pricing adjustments there based on competitors? And then my last question, was kind of a follow-up to the question – the previous question, just on large deals. Did – at the time the large deals were announced last quarter, you talked about follow-on sales and the like, and I would imagine those probably take time. But I'm just wondering if we're getting any incremental indications of follow-on deals, either of people trying to emulate solutions that were put in place, or did those customers themselves are preparing to come back and buy? Thank you very much.
Anders Gustafsson - Chief Executive Officer & Director:
Just quickly, what was the first one again. To make sure I answer the right ones in the right order.
James E. Faucette - Morgan Stanley & Co. LLC:
Sorry. Yes, yes. Sorry. Just asking if the pricing changes in Europe exacerbated any seasonality in that market?
Anders Gustafsson - Chief Executive Officer & Director:
So, yeah, to the best of our analysis, we don't believe that the price increase has had any negative impact on volume. We don't think that we lost business because of that. If there was one possible thing, there will be that some of our partners stacked up a bit more in Q2 and it took them a little longer to burn off that inventory – bought stuff before the price increase, basically, and it took long to burned that off, but now we started to see good improvement in margin based on this. And we said it, from Q4 now, where we think we are basically gone through all the possible changes from Q2. We expect to see an annualized margin benefit of $25 million to $30 million based on that price increase. Now, you also asked, I think, the next question about so what happens if foreign exchange continues to deteriorate? And it's obviously hard to answer that in an abstract, because we raised our prices in May or April by 12%, but that was also done in conjuncture with many of our competitors. So, many other technology companies did something similar. I think it's hard for us to by ourselves go out and do something like this, but we obviously keep all our tools available for us and we have the ability to raise prices more, we also have the ability to be more restrictive with price concessions and other things to make sure that the price points are higher. A lot of our large deals are going to go through the channels, so they are bid on an individual basis, and when we bid them we always look at the gross margin and the profitability of that overall deal. So, there, we have a very immediate impact or ability to impact margins even in a deteriorating FX environment. And maybe, Joe, do you have any more comments on that?
Joachim Heel - Senior Vice President-Global Sales:
(47:21 – 47:41).
James E. Faucette - Morgan Stanley & Co. LLC:
Sorry, I think once again, somebody's mic is off.
Joachim Heel - Senior Vice President-Global Sales:
Yes. I'm sorry. That was mine. So, I was on the third point. The question was whether the large deals are beginning to lead to follow on sales in the medium and small categories, if I understood it correctly. And indeed, we are beginning to see this on the Android side in particular. If I look back to the beginning of this year, we can say that the vast majority of the deals if not all of them were ones where our direct sales force was driving, and leading the sale, they were all large in nature. As we now come towards the end of this year, we're seeing a much more significant portion of deals come without much of our intervention from the channel and the mix is including now a large proportion of these medium and small-sized deals, which we think is healthy and beneficial the way that such migrations typically evolve.
Anders Gustafsson - Chief Executive Officer & Director:
Maybe one example of one large deal that we won for mobile computing some other products and services that we have been able to sell to them now include wearable devices, which are very high margin, a lot more services, which we also have a very sticky and – or with us for a long time. We also now understand that they have started to offer some of their customers Zebra printers, which they didn't do before. And we're in talking to them about other more longer range newer type of solutions. So, clearly we now have gone from being somebody who was kind of on the outside, to have a chance maybe to bid on a RFQ at times to somebody they think of as a trusted advisor, a technology partner and come to us to seek our thoughts and opinions about how we can best help them develop their technology portfolio?
James E. Faucette - Morgan Stanley & Co. LLC:
Great. Thanks.
Dean Lindroth - VP-Finance & Investor Relations Contact:
Next question, please.
Operator:
And our next question comes from Paul Coster from JPMorgan. Please go ahead.
Paul J. Chung - JPMorgan Securities LLC:
Thanks. This is Paul Chung on for Paul Coster. Thanks for taking my question. For the 80% win rate in retail, can you elaborate on the drivers behind these wins, besides the migration of the operating systems?
Anders Gustafsson - Chief Executive Officer & Director:
Yes. These were specific to wins against consumer devices. Now in the prior calls we've had some concern by investors that the consumer devices are going to encroach on our space. And I think is fair to say that back in 2011, 2012 or so when consumer devices first appeared on our radar screen, we were caught maybe a little flat-footed; we didn't really have any devices that could compete with them. Now, we have a very compelling portfolio of new devices that are – have all touchscreens, they're ruggedized, but they have modern operating systems. So they feel much more like the traditional phones, and our customers' users are able to much more quickly get comfortable and use those, but they are purpose built for the use cases of our customers. So with those devices, we now have something where we can compete, and we're winning probably more than our fair share of those devices, but is really driven by new innovative products that we've been able to launch.
Joachim Heel - Senior Vice President-Global Sales:
I would add, Joe Heel speaking again, that over the last roughly three years there have been many customers who have tried and experimented with consumer devices in the application in the Enterprise. And as they have made their experiences, we have been able to now win a lot of these deals based on the Enterprise-grade features of our devices, in addition to the adaptation of the form factor that Anders mentioned and the functionality. So things like battery life, stability of operating system, ruggedness, some are key factors that are helping us to win these deals.
Paul J. Chung - JPMorgan Securities LLC:
Okay. Thanks. And what kind of visibility do you have with large deals in the pipeline in the next 6 to 12 months?
Joachim Heel - Senior Vice President-Global Sales:
Joe Heel, again. We are very confident about our ability to continue to drive large deals. And also to supplement them with the medium and small-sized deals to really build out a pipeline that is very balanced. But we feel strong about the large deals.
Paul J. Chung - JPMorgan Securities LLC:
And then, I don't know if you mentioned it or, what was your 2015 CapEx guidance and are you giving guidance for 2016 and 2017?
Michael C. Smiley - Chief Financial Officer:
Yeah. We're not giving guidance for 2016, at this point. The CapEx for 2015, I would expect the fourth quarter to be a little bit softer than the third quarter, but not dramatically different.
Paul J. Chung - JPMorgan Securities LLC:
Okay. Thanks, guys.
Operator:
And our next question comes from Matthew Gall from Barrington Research. Please go ahead.
Matthew Gall - Barrington Research Associates, Inc.:
Good morning. Thank you for taking my questions. A lot of the topics that have been asked, to review as far as OpEx synergies and things like that on follow-up. But maybe just from a broader scale, there's been some new product launch announcements recently, and you're expressing some larger mobile computing deals that are in the pipeline. But if you could just touch on maybe some of the new product launches like the ET50, ET55 tablets, where you're seeing some success there? And then as we look out, kind of a cadence of new product launches, both within mobile computing, and then maybe along some of the other data capture or printing lines as well for hardware?
Anders Gustafsson - Chief Executive Officer & Director:
Yeah. So I'll start on the tablet side here. We won't talk about new products that we haven't launched yet, because we want to do that kind of properly in the markets. But on the tablet side, we see a lot of our customers use tablets in different form factors and we felt that there was an opportunity for us to have a presence, a bigger presence than we had before. And it's one where we feel that having that broader portfolio will also position us better to be able to win the entire fleet of products that they have. Early indications from the launch, which is only about a month back now I think, has been very positive. I'm not sure we have any big announcements to make quite yet, but we feel good about where we are after a month. And Joe has some further comments here.
Matthew Gall - Barrington Research Associates, Inc.:
Okay.
Joachim Heel - Senior Vice President-Global Sales:
Yeah. We have some very nice deals that are coming together on our new ET50 and ET55 tablets. We're excited about this product from two perspectives. On the one hand, this is the one area where consumer products had made some inroads and we didn't have a product to properly counter them, which we now have. And our customers have been very eager to have a product that meets those same enterprise grade specifications that we have in our handheld devices that we can now bring to the tablet market. So we feel that both from an offensive and defensive perspective, this is really a terrific product for us to have in the market, and we have some early successes that we're quite proud of.
Matthew Gall - Barrington Research Associates, Inc.:
Great. Thanks for providing more color on that. And then, I know you may be touched it on the opening remarks, but as far as the rebranding efforts, where are you on that and is it moving as expected? And then, as far as any of the costs associated with that, is there a guideline of maybe when that should flow through the P&L and we should see the rebranding costs be removed from the P&L?
Anders Gustafsson - Chief Executive Officer & Director:
So, at the end of this year, we expect that the majority of the rebranding should be done. There is a long tail though, so they will continue to stay with us for 2016, but from an intensity of the effort,. 2015 is really where most of these things happen. So, for Q4 I think we have a slightly, that we have a bit more rebranding expense in our forecast than we had in Q3. So that's one kind of miscellaneous item that's hitting the Q4 gross margin that we saw last time in Q3?
Michael C. Smiley - Chief Financial Officer:
Yes, but to Anders' point, it's not a huge number for the fourth quarter, but it is a little bit of a headwind.
Matthew Gall - Barrington Research Associates, Inc.:
Okay. Thank you very much, guys.
Dean Lindroth - VP-Finance & Investor Relations Contact:
Take a next question, please.
Operator:
And our next question comes from Jason Rodgers from Great Lakes Review. Please go ahead.
Jason A. Rodgers - Great Lakes Review:
Good morning.
Anders Gustafsson - Chief Executive Officer & Director:
Good morning.
Jason A. Rodgers - Great Lakes Review:
Just to follow up on the large mobile deals, I wondered if you're seeing any change in competition – when you compete against those deals, if you're seeing other companies introduce more Android-based devices? As well as if the pricing on these large deals has changed, if you've actually walked away from any, just because the pricing didn't make sense? Thanks.
Anders Gustafsson - Chief Executive Officer & Director:
Yeah. First the competition for this large deal is by-and-large the same as for mid-sized deals, the competition is probably more determined based on the vertical. So, if you're competing in retail versus manufacturing, you probably have some more differences there, but we tend to see our traditional competitors, but we also see some consumer grade competitors as well, and some lower price or lower quality competitors from Asia, China and Korea particularly. So, it is a largely the same group of people. I think we have a pretty good understanding of their offerings and how to compete against them. We feel we are certainly holding our own and I would say this year, we've been gaining share in the new wins, both on the larger deals and the more normal run rate business. The pricing environment seems to be consistent with what we've seen historically. So, as we mentioned on the call, the margins we see on our large – on large deals for Windows based devices is actually the similar or the same as the margin we see on large deals for Android devices also. So, I don't think that we see a big difference in that area. Joe, any further comments?
Joachim Heel - Senior Vice President-Global Sales:
No.
Jason A. Rodgers - Great Lakes Review:
Thank you.
Operator:
And we do have a follow-up question from Holden Lewis from Oppenheimer, please go ahead.
Holden Lewis - Oppenheimer & Co., Inc. (Broker):
Thank you. On the pricing, just so I understand, you said that the impact of pricing could be $25 million to $30 million. Is that the sales impact, is that a profit impact? What number is that?
Anders Gustafsson - Chief Executive Officer & Director:
So that – say if we raised the prices by $25 million to $30 million annualized, there is no cost associated with that. So, basically you get the revenue, but it flows straight through to the bottom line.
Holden Lewis - Oppenheimer & Co., Inc. (Broker):
Okay. And then, if that is an annualized full-year number, can you tell me how much you're realizing in Q3 and for full year 2015, so we have a sense of what the incremental impact will be next year?
Anders Gustafsson - Chief Executive Officer & Director:
Yeah. I think we expect that we will be – basically in the run rate now for this in Q4, so you can take basically a quarter of that for the fourth quarter.
Holden Lewis - Oppenheimer & Co., Inc. (Broker):
Okay. So you don't think that you realized much of that in Q3 at all?
Anders Gustafsson - Chief Executive Officer & Director:
We did realize some of that in Q3, not the full run rate, but we realized some of that.
Holden Lewis - Oppenheimer & Co., Inc. (Broker):
Okay. So $7 million give or take in Q4, and some smaller number than that in Q3, and then the rest will be realized incrementally next year?
Anders Gustafsson - Chief Executive Officer & Director:
That's correct. That's how we think about it.
Holden Lewis - Oppenheimer & Co., Inc. (Broker):
Okay. Great. Thank you.
Anders Gustafsson - Chief Executive Officer & Director:
Thank you.
Operator:
And we have no further questions. I will now turn the call back over to Dean Lindroth for closing comments.
Dean Lindroth - VP-Finance & Investor Relations Contact:
Okay. Thank you. Thank you, everyone, for joining us today. That concludes our call.
Operator:
Thank you. Ladies and gentlemen, this concludes today's conference. Thank you for participating. You may now disconnect.
Executives:
Anders Gustafsson - Chief Executive Officer Mike Smiley - Chief Financial Officer Joe Heel - Senior Vice President, Global Sales Dean Lindroth - Vice President, Finance
Analysts:
Richard Eastman - Robert Baird Keith Housum - Northcoast Tim Mulrooney - William Blair Andrew Spinola - Wells Fargo Paul Coster - JPMorgan
Operator:
Good morning and welcome to Zebra Technologies Second Quarter 2015 Earnings Release Conference Call. Joining us from Zebra Technologies are Anders Gustafsson, Chief Executive Officer; Mike Smiley, Chief Financial Officer; Joe Heel, Senior Vice President, Global Sales; and Dean Lindroth, Vice President, Finance. All lines will be in a listen-only mode until after today’s presentation. [Operator Instructions] At the request of Zebra Technologies, this conference call is being recorded. Should anyone have any objections, please disconnect at this time. And at this time, I would now like to introduce Mr. Dean Lindroth of Zebra Technologies. Sir, you may begin.
Dean Lindroth:
Thank you and good morning. Thank you for joining us today. Today’s call will include prepared remarks from Anders Gustafsson and Mike Smiley. Joe Heel will join for the Q&A portion of the call. A replay of this call will be available on our website approximately 2 hours after the conclusion of the call. Certain statements made on this call will relate to future events or circumstances, and therefore, will be forward-looking statements within the meaning of the Securities Litigation Reform Act of 1995. Words such as expect, believe, anticipate and outlook are a few examples of words identifying a forward-looking statement. Forward-looking information is subject to various risks and uncertainties, which could significantly affect expected results. Information about risk factors that could impact our results is noted in the press release we issued this morning and is also described in Zebra’s latest 10-K, which is on file with the SEC. Finally, we will be making references today to both GAAP and non-GAAP measures. You can find reconciliations of our GAAP to non-GAAP results in today’s press release. In addition, year-over-year sales growth references for enterprise and total Zebra will be on an estimated historical basis. I will now turn the call over to Anders.
Anders Gustafsson:
Thank you, Dean and good morning everyone. This morning, we reported another strong quarter of revenue growth, broad-based demand in mobile computing, scanning and printing and solid execution drove second quarter sales to $894 million, excluding purchase accounting adjustments. This represents 11% year-over-year growth on a constant currency basis. We are seeing the impact of our focus on strengthening the Enterprise business and the benefits of being One Zebra. Non-GAAP earnings per share were $1.05, up 14% from a year ago and adjusted EBITDA was $132 million. While sales were near the top end of our prior guidance range, earnings were at the lower end as a result of two main drivers that impacted gross margin. First, we had approximately 1 percentage point impact related to one-time factors, which Mike will comment on in a moment. Second, our success in winning large deals, particularly in mobile computing, was higher than we anticipated resulting in an adverse impact to gross margin percentage. Importantly, while rapid growth in sales and of customer-facing and in mobility devices has put some near-term pressure on mobile computing margins. We believe this will be mitigated by an increased mix of higher margin run-rate business from cost reductions and continued strong growth in our task-oriented and industrial class devices. I will now share some highlights of the business for the second quarter. Our focus on the customer, execution in the channel and an industry leading portfolio of product portfolio are clearly differentiating Zebra in the marketplace. Enterprise sales increased 2% or 9% in constant currency. Pre-transaction Zebra sales grew 11% or 17% in constant currency. From a regional perspective, we delivered solid growth in our three largest regions. Quarter-over-quarter growth was 7% in North America, 16% in constant currency in EMEA, and 20% in Asia-Pacific. Latin America was essentially flat. In North America, sales in printing and mobile computing were strong, particularly with large retail customers. In the quarter, we were also successful in securing two highly contested retail orders. The first was the multimillion dollar deal in which we will displace incumbent consumer devices and printers as well as provide Zebra OneCare services. The second was one of the largest mobile computing orders in our history, where the runner up was the leading consumer device. These are both strong examples of Zebra’s ability to successfully demonstrate the benefits of our commercial class devices over consumer devices. These include higher durability, lower total cost of ownership, superior device management and security. In healthcare, we saw a strengthening pipeline and solid demand, particularly in printing for patient care and productivity improvements. In EMEA, results in the quarter were driven by an outstanding sales effort and strong execution in the channel. Sales growth in both enterprise and printing was broad-based geographically, with particular strength in large customer accounts in postal, transportation and logistics and retail. This was supported by growth trends in e-commerce, applications around parcel labeling and tracking and personal shopping. In addition, we displaced a major competitor by winning a significant multiyear award with the Royal Mail in the UK. We will provide 76,000 of our new TC75 mobile computers, which feature a unique touch screen display, enhanced battery life and signature capture. Once deployed, this solution for field service and delivery applications will increase staff mobility, operational efficiency and quality of service. In Asia-Pacific, the Enterprise business continued to regain share from pre-transaction levels. By leveraging Zebra’s historically strong relationships, together with a focus on operational execution, we are building a healthier and stronger channel as well as an increased partner confidence. As a result, we are seeing the emergence of valuable cross-selling opportunities in China and across the region. E-commerce and online shopping continue to drive growth in transportation and logistics, which resulted in strong demand, particularly for desktop and tabletop printers. In retail, solid demand in scanning is being driven by e-commerce and mobile payment trends, particularly in China. Our sales growth demonstrates that our innovative product portfolio is enabling us to take full advantage of the trends in cloud computing, mobility and the Internet of Things. For example, the large installed base of aging legacy CE and mobile products and the acceptance of Android is driving demand for mobile devices with more up-to-date operating systems. To address this opportunity, we remain OS agnostic and are investing in both the Android and Windows platforms. By engaging early, we have established a leading position with the broadest Android-based product lineup in the industry. Our objective is to secure as much of the early adopter business as possible. After an increase of over 400% in bookings last year, this year’s bookings through the first half, have exceeded all of 2013 and 2014 combined. While this has been driven primarily by a number of large deals for customer-facing and field mobility devices, it has put some pressure on near-term margin. However, we believe this strategy will help us drive share and lead to higher margin run-rate business for Zebra going forward. Our portfolio also includes a wide array of mobile computers and wearable products that have more task-oriented or industrial-based applications, for which demand was also strong. These products generally carry higher margin and are expected to continue to contribute meaningfully to our overall mix. In addition to Android, we expect continued strong demand from Windows-based products and are investing in those opportunities. As a result, we will be introducing a number of new devices on Windows 8, which will be fully upgradable to Windows 10. These will include 8-inch and 10-inch tablets to address one of the fastest growing segments in mobile computing. Used cases include field sales and service, retail front of store and assisted selling applications. Available with either Windows or Android, our tablets will provide several benefits over consumer devices, including scanning functionality, increased durability and more processing power. Omni-channel also continues to drive demand. In retail and transportation and logistics, customers are seeking solutions for everything from growing online commerce to order fulfillment via traditional brick-and-mortar stores. As a result, growth in mobile printers and 3D scanners is accelerating. In printing, we have established a competitive differentiator with Link-OS, a software platform that makes printers easy to integrate, manage and monitor from any location. This Enterprise asset intelligence solution benefits customers through improved actionable information about their operations and the performance of their assets from any location. Bookings in the second quarter, due to the multimillion dollar order by a national food company for 5,000 printers, supplies the Link-OS platform and Zebra OneCare services. The customer’s objectives were to reduce cost, implement device management and improve efficiency. In wireless LAN, we are investing in a path to grow. This year, we have added internal sales resources, expanded our channel network by over 100 partners and focused heavily on building our pipeline. Recent results include strong demand for our 802.11ac product and an increase in several brand awareness and lead generation metrics. In services, we made solid progress on integrating resources and creating one global service organization. The team is focused on serving our customers and improving performance and repair turnaround time, quality management, call handling and case cycle times. In EMEA and Asia Pacific, we are now delivering at much higher levels of performance, as on-time repairs have stabilized. In North America and Latin America, we have increased service levels as well but have more to do. Operational improvements, along with improved alignment between services, resources and channel teams and the launch of Zebra OneCare have begun to improve attach and renewal rates. In managed services, bookings are trending up, with encouraging levels of orders and pipeline growth for our recently launched asset visibility platform and operational visibility subscription services. The growth that we have delivered in the quarter and since the acquisition of the Enterprise business validates our strategy. It also demonstrates our ability to execute on our continuing commitment for meeting our customers’ needs for asset visibility solutions. I will now turn the call over to Mike, who will provide more details on our financial results and the outlook for the third quarter. I will then return for some closing remarks.
Mike Smiley:
Thank you, Anders. Total GAAP sales for the company were $890 million. Enterprise sales, excluding the impact of purchase accounting, were $573 million, up 9% on a constant currency basis, primarily due to higher sales of mobile computing and scanning products. Pre-transaction Zebra sales were $321 million, up 17% on a constant currency basis. In addition to solid growth in printing, sales of location solutions were up significantly from a year ago. This reflected growth in the industrial vertical and the continued rollout of our MotionWorks tracking solution for the NFL. Sales of Hart retail inventory solutions were comparable to a year ago and seasonally lower than the first quarter. In North America, sales were up $418 million excluding the impact of purchase accounting, were up 7% year-over-year. Growth in printing, mobile computing and scanning was offset partially by lower sales and services in wireless LAN. In mobile computing, our success with several large retail customers resulted in the sale of a higher proportion of MC40 and TC55 devices than we have seen in recent quarters. EMEA sales were $303 million, up 16% year-over-year on a constant currency basis. This reflects strong demand across the region. From a product perspective, sales increased significantly in printing, scanning and mobile computing. Sales in Asia-Pacific were $117 million, up 20% year-over-year. Sales of Enterprise products grew substantially as we continued to gain traction from improvements in operational efficiencies and channel management compared to a year ago. Sales of printing and supplies were also up significantly. In Latin America, sales were $55 million, roughly flat compared to a year ago. Continuing macroeconomic challenges have pressured sales in Brazil, which we have offset with modest growth across the rest of the region. Gross margin for the quarter was 44.2%. This reflects the impact of purchase accounting and one-time accounting adjustments related to Enterprise that adversely affected results. Additionally, we incurred expenses associated with re-branding of products containing the Motorola marks. Product re-branding activities will continue according to the staggered cutover schedule through the end of next year. However, we expect the majority of this effort and the associated cost to be completed by the end of this year. Excluding these factors, gross margin will be approximately 45.3% and 42.8% for total Zebra and Enterprise, respectively. Gross margin for the pre-transaction Zebra business, which is unaffected by these items, was 49.9%. Enterprise gross margin was also impacted by the mobile computing product mix. While we saw solid growth in our task-oriented industrial products, there was margin pressure associated with high levels of sales of customer-facing and field mobility devices to large retail and postal customers. Fluctuations in mix can be a challenge to predict in the near-term as we address the OS migration opportunity and balance our growth with higher margin run rate business. Finally, in the services business, the results of which are included in our segment results, gross margin improved sequentially due to lower repair costs and was in line with our expectations. Operating expenses for sales and marketing, R&D and G&A were $293 million, including $8 million of stock-based compensation expense. The increase compared to the first quarter of the year is primarily a result of higher marketing expenses and the impact of our annual merit increase. To-date, with our focus on our cost synergy programs and improvements in operating leverage, we have captured approximately $60 million of savings and remain on track to achieve our target of $150 million of run rate savings by the end of 2016. In addition, we believe that there is potential to achieve further operating leverage beyond the 2-year timeframe. Other operating expenses in the quarter included amortization of intangible assets of $63.7 million and acquisition and integration and exit and restructuring costs of $49.1 million. In the quarter, we recorded $11.3 million foreign exchange gain. Recently, we added Enterprise business activity to our balance sheet program – hedging program, which is expected to reduce the volatility of foreign exchange movements on net monetary assets. We also plan to incorporate Enterprise into our cash flow hedging program during the third quarter. Interest expense is $49.3 million, including $5.1 million for amortization of debt issuance costs. The GAAP net loss per share was $1.50 and includes income tax charges associated with our ongoing legal entity rationalization strategy. On a non-GAAP basis, earnings per share were $1.05 compared to $0.92 in the second quarter of last year. Adjusted EBITDA was $132 million or 48% of sales. While we remain committed to achieving the 18% to 20% long-term EBITDA margin target we established when we announced the deal, second quarter EBITDA margin of nearly 19% – second quarter EBITDA margin was nearly 19% on a constant currency basis. Turning now to cash, we ended the quarter with $205 million in cash, including $156 million held outside the U.S. During the quarter, we made total loan repayments of $80 million, bringing the total repayment so far this year to $130 million. Next, I will provide some perspectives on the second half and our guidance for the third quarter of 2015. As you look ahead for the balance of the year, we expect sales momentum to continue. However, growth rates in both enterprise and printing will moderate compared to the first half, given the strong results in the third and fourth quarters of a year ago. From a margin perspective, we expect a continuation of large deal activities as we drive the OS transition and additional expenses associated with the Enterprise product re-branding activity. We also will begin to see the impact of price increases in certain international markets, including Europe and cost synergy benefits. This is expected to result gross margins generally consistent with the second quarter, excluding one-time adjustments. For the third quarter, we expect total sales in the range of $900 million to $930 million, flat to up 2.5% year-over-year and up 4% to 7% on a constant currency basis. We expect non-GAAP earnings in the range of $1.10 to $1.35 and adjusted EBITDA in the range of $135 million to $150 million. Gross margin is expected to be in the range of 44.8% to 45.8%. Operating expenses for sales, marketing, R&D and G&A are expected to be in the range of $293 million to $298 million, including stock-based compensation expense of $8 million. On a sequential basis, the increase is primarily related to investments in mobile computing. We anticipate cash interest expense of $45 million and assume an annualized non-GAAP tax rate in the range of 22% to 24%. I will now turn the call back to Anders for his closing remarks.
Anders Gustafsson:
Thank you, Mike. On our last call, I talked about the priorities that we believe will drive the continued success of the business and shareholder value. They are growth, execution and cultural and business transformation. I would like to provide you with a brief update on each. Beginning with growth, we are engaging more deeply with strategic accounts, developing cross-selling opportunities, enabling the OS transition and strengthening our services and wireless LAN businesses. Better together is also showing results. In addition to North America – to the North America retail deal I mentioned earlier, there have been a number of other important wins. These include the retail award in Asia-Pacific that incorporated mobile computers and mobile printers and a customer in EMEA, who purchased an asset tracking solution involving mobile computers, scanners and printers. All of these wins further underscore the strength of our end-to-end solutions. In addition, we are capitalizing on several market trends. These include the need for customers to upgrade technology, including updated operating systems as well as a deeper penetration of technology into the enterprise. There is also significant opportunity in Enterprise Asset Intelligence applications that are currently in the early stages of adoption. Used cases include inventory monitoring to enhance security and availability, order fulfillment to improve customer delivery times, improve manufacturing process controls and finishing the mobility and workflow. With this momentum, combined with an industry leading portfolio, I am confident in our ability to continue to grow this business. From an execution perspective, we are focused on improving operational efficiency and effectively managing our investments for future growth. Our services and channel improvements are two examples as well as the early termination of several transition service agreements with Motorola Solutions. To improve efficiency and reduce costs, we have exited 14 sites so far this year. We will be exiting or consolidating others as we continue our integration activities. This includes the consolidation of our North American distribution centers, which should be completed before the end of next year. From an investment perspective, our priorities continue to be top line growth, product innovation, strengthening the team and extending our leadership position. Finally, significant business and cultural transformation is taking place within the company. For example, since we acquired Enterprise, we have had three specific objectives in our sales organization. First, quickly unify the teams and present one face to the customer. Second, be partner-centric in our go-to-market strategy, which includes improving our effectiveness in the channel, expanding our partner network to enhance our reach and implementing a best-in-class partner program. And third, begin to transform to a more solutions-based sales organization. As you are aware, two sales teams were unified into one global team almost immediately following the acquisition. More recently, we migrated the team on to a single customer relationship management system, which will result in a meaningful improvement in efficiency. We are also well underway with our second objective. More partners have come on board since the start of the year and we will launch a unified channel program early next year. As for transformation, we continue to build on the foundation of strong partner relationships and a broad portfolio. Recently, we launched the steel building initiative focused on further strengthening our salesforce’s knowledge of the full Zebra portfolio and enhancing our solution and selling capabilities. Collectively, achieving these three objectives will enable us to continue to move up the value chain and deliver differentiated solutions to our customers. Finally, we believe that culture is an enabler and we are being very thoughtful about how we shape the culture and organization design to support our long-term strategy. I am very pleased with the progress that we have made. In closing, we believe that with the commitment and dedication of our team, together with the trends in mobility, the cloud and Internet of Things, we are well-positioned to deliver on Enterprise Asset Intelligence and meet the needs of our partners and customers. Thank you for your continued support of Zebra. I also want to thank our employees for their considerable efforts to realize our One Zebra mission and hard work to satisfy our customers every day. And now, I would like to turn the call back to Dean for Q&A.
Dean Lindroth:
Thank you, Anders. Before we open the call to your questions, let me ask that you limit yourself to one question and one follow-up. Operator, can you provide our callers with instructions on how to ask a question?
Operator:
Thank you. [Operator Instructions] And our first question comes from Richard Eastman from Robert Baird.
Richard Eastman:
Yes, good morning. Just the first question, could you kind of speak to now with a couple of quarters of Enterprise consolidated here, could you maybe speak to the orders in the quarter for Enterprise and potentially what the book-to-bill look like and how comfortable you feel now with the visibility that you are gaining on the Enterprise business as more of a backlog-driven business?
Anders Gustafsson:
Yes. So, we feel good about the progress we have seen in the business so far. Generally, we only enter a quarter with about 20% booked before at the beginning of the quarter. So, we really have to win the business in the quarter, but we put a lot of emphasis on pipeline management and being very disciplined in how we build up our forecast, our pipelines, and the opportunities that we go after. And we feel quite good that we have a much better visibility into the outlook. And we manage it on a weekly basis basically to ensure that we stay very close to it. And I will ask Joe Heel also to give some extra color on that.
Joe Heel:
Yes, sure. Hi, Joe Heel here. In terms of the pipeline management, as Anders said, we have added – lifted our sights a little bit in terms of the duration that we look out ahead and we now plan our pipeline one or even two quarters ahead. That’s given us a lot better visibility. We have worked – also worked very hard on what we call the run-rate, which is the business that goes through distribution that’s not in large deal and increasing that in the Enterprise business is our focus and has been quite successful for us since we have made the acquisition.
Richard Eastman:
Okay. And then the second question maybe for Mike, could you address the free cash flow year-to-date date and maybe there is a couple of big tax payments made in each of the quarters if that continues, but how does – can you give us any sense of what the free cash flow should look like for the full year?
Mike Smiley:
Yes. I guess the big thing I would say is that we certainly have big tax payments that go out in the second quarter. So, that affected our cash flow. The other thing is if we can get you to come visit us here in Lincolnshire, we moved into a new consolidated business, which drove some leasehold improvements, which is more or less a lot of it behind us, which drove some of the CapEx numbers. So, generally and as we go forward I would say we will continue to invest in integrating the company that’s primarily from an IT standpoint. So, I would expect though the first half had a meaningful part of leasehold improvement, in the second half, we will continue on with ERP integration activities. So, again, I don’t expect the tax payments to be as meaningful as it was in the second half. I would expect the CapEx to be somewhat maybe a little bit lower in the second half than the first half because of the building leasehold improvements we made in the first half.
Richard Eastman:
Is there any range or forecast on free cash flow for the full year you would be willing to offer?
Mike Smiley:
No. Yes, we don’t do that. But I would say that you saw that we repaid another $80 million of debt in the second quarter bringing the total to $130 million. We continue to see good cash flow in the second half and I think we are on track for our goal of three times debt to EBITDA at the end of 3 years. So I am feeling really good about the management of our cash flow and getting us to the targets we have committed to at the time of the acquisition.
Richard Eastman:
Okay, thank you.
Anders Gustafsson:
Yes. Next question please.
Operator:
Our next question is from Keith Housum from Northcoast.
Keith Housum:
Good morning gentlemen. Let me ask a question, I think this is probably a pressure point for you guys you today and it’s is going to be on your guidance for the third quarter, most particularly the gross margins, Mike can you give a little more color on how you guys are looking now, I think you guys said 45.3% without the one-time costs, but give us a little more idea about what the rebranding costs would be in the third and fourth quarter and is there any more color you can give us on exactly the impact that the large deals have and the gross margin compared to your run rate business?
Mike Smiley:
Yes. So I guess on the – first of all, just to start out, the margin obviously is at the lower end of sort of what we were expecting we gave guidance. I will say that I am pleased with the success of the deals that we have because it put our sales at the top end. And I think Anders at some point will talk about fact that Android has been extremely well received. We won some very large deals. So generally, those large deals have I think for the business demonstrated that we are successful against consumer-grade devices and there is also the strong pickup of Android. Be that as it may, roughly 1% of our gross margin hit in the quarter was associated with what I would call unusual items. A piece of that is rebranding. So with the Motorola transaction, we have the ability to use the Motorola brand for a certain period of time and that’s staggered. So we would expect $2 million to $4 million per quarter through the rest of this year, sort of trailing off next year, affecting our gross margin and we have incorporated that into our guidance for the third quarter. We also have – we also had a number of units that we sold through MSI consistent based on our purchase agreement with very, very favorably pricing, which affected our margin, that stops this quarter. We also – I would say, we had a – as you go to the grocery store and you buy milk real cheap, so you buy all the other stuff for a while, we had some sales went through in the second quarter, which was sort of low margin profitability, which will benefit us as we go forward. So there is a number of things sort of on the unusual one-time items that will go forward. So as you look at it in the second half, I would say the reason we have the guidance that we do is that we have an expectation for continuing to be successful in some large deals, which is going to dampen some of our margin reflected in our guidance. We still have the rebranding efforts going forward, which again is $2 million to $4 million as we guess it right now. That’s offset by the price increases that we talked about in Europe. I think that as the year goes on, those price increases will continue to have some modest benefit for us. And then we also have some cost synergy benefits which are generally on track with what we said from our synergy capture assumptions. So with that, we are expecting second half, again, because – primarily because of large deal activity, to be in line with our Q2, excluding one-time items.
Keith Housum:
So it sounds like the fourth quarter should be much better than from a gross margin perspective than the third quarter, is that a good take on that?
Mike Smiley:
No. The good thing is we – Anders will talk more about this but this OS migration provides a huge opportunity for customers to reconsider what solutions they want going forward. I would call this a huge jump ball where it provides an opportunity to grab more market share than perhaps we have been able to do over the last several years. As a result of that, there are large deals coming, very attractive large deals that as we are successful with again with our Android portfolio and such that we should be able to capture those deals. And so that’s where we would say in the second half, we expect to continue to be successful with that – with the large deals. I don’t know Anders, if you want to give some more color?
Anders Gustafsson:
Yes. I think we believe that it's very important for us now to take advantage of this discontinuity we can call it in the marketplace and really focus on extending our leadership and pursue these large deals very aggressively. This OS migration is something that happens probably once every decade or something. And we have a product portfolio that’s now very well positioned for this and our customers are –we are also very well positioned with customers to do this. So we want to make sure we get this – many of these orders as we can. But we also can recognize and our history has shown that once we get these deals, we will start working the cost side of these things. We will start cross-selling other opportunities into them. We would expand our footprints within those accounts. And margins will improve based on that, they would be very attractive business over the longer term.
Mike Smiley:
And just to follow-up real quick, I also think as we win these large deals and gain market share, it will later on build our run rate business, which comes with a higher – which naturally comes with a higher margin for us. So I think winning this jump ball right now is important for our future building that run rate higher margin business.
Keith Housum:
Okay. So, it sounds like for this year, the EBITDA margins of 18% to 20% is not likely by you are finding on being able to reach that goal next year?
Mike Smiley:
We have talked about our goal was more at the end of roughly 2 or 3 years. So, given – I mean, the one thing I would highlight is that gives me some comfort is that we did a constant currency adjustment for our EBITDA margin. We would effectively be at the target we had hoped for 3 years ago – that we hope for in a couple of years. So I think we are operating the business in a good way. We obviously have more foreign exchange headwinds than when we close the deal. Even with those headwinds though, we still think in 2 years, 3 years – 2 years or 3 years from the time the transaction closed, we will hit the 18%, 19%, 20% EBITDA margin that we had told investors. So I think that’s pretty good considering the fact that we have the FX challenge.
Keith Housum:
Okay. Inside asking the questions, but I guess the last one for the current quarter, what impact did FX have on your EPS line?
Mike Smiley:
From our guidance, really virtually nothing, if you look at it from a year-over-year standpoint, our gross margin would have been three points higher than we reflected. So again, that’s a huge impact to our profitability year-over-year.
Keith Housum:
Alright, I will jump back in the queue. Thank you.
Anders Gustafsson:
Next question please.
Operator:
Our next question is from Tim Mulrooney from William Blair.
Tim Mulrooney:
Good morning.
Anders Gustafsson:
Good morning.
Tim Mulrooney:
You guys announced the Royal Mail win in the UK in June, can you give us any sense for the amount of revenue associated with that deal and are you selling any other product or services as part of that deal other than the TC75?
Anders Gustafsson:
Yes, we – unfortunately, we can’t talk about revenues for this. We have got to have permission from our customers by what we share. But we are – we have shared that the TC75 is by far the largest product in that contract, but it also includes some wearable computers, some ring scanners and also a number of services. So, it’s a much broader portfolio and we can already see that having beat the asset or brought in a asset customer. We are positioned to be able to pursue all sorts of other opportunities that are coming along, Joe any further...?
Joe Heel:
Perhaps the other thing that’s important than a trend that we see is that together with our partner, which is British Telecom in this case and our ISP partner Packet Mobile this was sold as a managed service to Royal Mail which is I think way that our customers are increasingly interested in consuming these solutions.
Tim Mulrooney:
Okay. I know Honeywell won the U.S. Post Office PDA business in 2014, I assume they competed for the Royal Mail business as well, are there any key differentiators in your product or service offering that you can point to that you think really helped you win this Royal Mail business?
Joe Heel:
Yes. Joe Heel again, in this case we know that the selection process had several levels, and we know that Honeywell didn’t kind of proceed based on the product portfolio. So the product portfolio in this case, our breadth of Android capabilities was very instrumental in our ability to secure the business.
Tim Mulrooney:
Got it. Stepping away from the large deals, I am wondering if you can talk about how the run-rate business performed in the second quarter?
Anders Gustafsson:
The run-rate business is actually very strong. It grew quite nicely. It didn’t grow quite as fast as the large deals, but the run-rate business grew very well with our printer business, our data capture business and a good chunk of our mobile computer business really is run-rate business and that performed very well across the board, across all geographies.
Tim Mulrooney:
Was it up year-over-year?
Anders Gustafsson:
Yes, it was up healthily.
Tim Mulrooney:
Okay, got it. Thank you. And then the last one, this one is probably for Mike. I am wondering if Mike you gave us an understanding of what we should expect for the cost-cutting targets for 2016, where do you expect to be at on a run-rate basis by the end of 2015? Thank you.
Mike Smiley:
I think, if you look at our guidance for the third quarter that would give you an indication, although I think the synergies will continue to improve even in the fourth quarter. The challenge is – so lot of the selling synergies have already been captured in our expense and reflected in our forecast. The procurement benefits that we have talked about are primarily going to rollout more in the fourth quarter as we go forward. So, the guidance I think we gave for the third quarter is it gives you an idea about where we expect margins to be generally towards the back half of the year.
Anders Gustafsson:
We will take our next question please.
Operator:
Our next question is from Andrew Spinola from Wells Fargo.
Andrew Spinola:
Thanks. I wanted to ask just more high level on the OS transition that you have been mentioning during the call. We have been sort of trying to figure out what’s driving the strong growth that you’ve shown for the last six quarters and guided to here in Q3. And I know part of it’s been the OS transition but it sounds to me while listening to you that maybe we’re a little bit earlier in this OS transition than I thought. Can you maybe give us a sense of in what inning we are and what sort of growth you can see in ‘16 and beyond from the OS transition?
Anders Gustafsson:
Yes. First, I’d say the growth that we’ve seen has come from basically all our product lines. Printers which is not really tied to any OS upgrade, has grown very nicely. Data capture portfolio has been growing very nicely. The OS migration is really exclusively an issue for our mobile computer business. But even there, we’ve seen a lot of growth that are not tied to that. So the growth drivers that we have seen has been very substantial and I will just go through a couple of other growth drivers before I’ll touch on the OS migration. But I think the whole Better Together for Zebra is paying results. We are seeing many more cross-selling opportunities. We are selling, say, if you have an installed accounts, installed base account, with one product, we now have much better success of selling one or two more products into that account. We are seeing our channel partners being much more eager to sell the entire portfolio of products. So we see very good overall performance of growth and how we have executed on this strategy that we set out. Now, the OS migration is somewhat unique. It’s driven by some of the older existing OS today widely deployed that are going to be taken out of service for – in some years. This means that basically, a lot of our customers will need to find an upgrade path between now and the next several years. And we are – our approach to this is to make sure that we are OS agnostic. We want to work with our customers to figure out what is the best upgrade path for them, for all intents and purposes, they have two upgrade paths. They can go to Windows 10 or they can go to Android. We now have a strong lead with Android and we try to capitalize on that but we’re also working very hard to make sure we have the full portfolio products to engage with our customers. And I’d also ask Joe to fill in a few more bits here.
Joe Heel:
Yes, perhaps on the growth driver around mobile computing and the OS migration that’s occurring there. The book end of the time line is really the end of service that has been announced for Windows CE and Windows Mobile, which 90% - over 90% of the install base today is on operating system. That’s in 2020. Based on that, we’re sort of seeing, to use our baseball analogy, maybe we’re in the third inning. There are clearly some early adopters that have already made the migration that Anders described. But the bulk of the migration we believe is still ahead of us. In total, we think there is over 15 million, of these mobile computers out there that are installed. And perhaps 10% of them have migrated so far. So that gives you a little bit of an idea of the timing.
Andrew Spinola:
Thanks. That’s helpful. Then one question for Mike Smiley, you mentioned earlier in the call that on a constant currency basis, the business would’ve done a 19% EBITDA in the quarter and I know there’s a lot of adjustments that occur throughout the end markets and the supply chain when FX changes. But longer term, with the price increases and other things on the cost side, how much of the FX impact can you reverse? So is 19% a relevant number because you can get back to that in time or does the FX impact remain as long as the dollar stays here? Thanks.
Mike Smiley:
So, just as a reference point, so we announced the deal, the Euro was basically 1.33 and were basic roughly 1.10, 1.08. So as you can imagine, it has a big impact on our top line and our profitability. That said, we still expect at the end of three years, which is when we said and we announced the deal that we would get to the 18% to 20%. So, my point would be is even with that FX, we feel confident with the synergies that we are doing, with leverage on the business. In other words, our OpEx is going to grow at a slower rate than our revenue and that’s because of a lot of integration efforts are going on. We still feel comfortable with the 18% to 20% that we quoted when we announced the deal even with the FX.
Anders Gustafsson:
Yes, one point to add maybe here. Most of our competitors are dollar-denominated companies. And I would say pretty much everybody’s supply chain is predominantly dollar-denominated. So, there is nobody who really gets a windfall by having a lot more cost in Europe, say. There is certainly some who have more costs in Europe, but it’s on the margin side. So I think that everybody is more or less in the same boat.
Joe Heel:
And to that point, as again we mentioned a quarter or so ago that we increased the prices in Europe, nice thing is our business continues to grow very strongly even with those price increases. So I think that’s another positive thing for our ability to drive towards the 18% to 20% EBITDA margin. Next question please.
Operator:
Our next question is from Holden Lewis from Oppenheimer.
Holden Lewis:
Maybe switching over to the SG&A line, I think at the end of Q1, you said you are at a $50 million run rate in terms of the synergies. That equates to basically $12.5 million sort of down per quarter. In Q2, you’re kind of at the same revenue stream, same revenue level as Q1. The costs were actually up a little bit. So I guess I’m trying to get a sense of where did all those savings go? How come I can’t see them a little bit more than model?
Mike Smiley:
Well, I think a couple of things. Number one is in the first quarter and the second quarter we had a fair amount of cost that didn’t come over. So, for example, we didn’t have a full complement of finance people. So, when you look at our expense, even though some of these areas will increase as the year progressed that had relative to what the baseline was when we acquired the business, it’s still below what that baseline was, that pro forma number. The other piece is our top line continues to grow at a rate much faster than our OpEx, so that by definition, gives us our – helps us drive our margin improvement. I think one thing we’re trying to be clear on is that we’re driving towards net synergy improvement. So if you really look at it gross, we are doing very well on things we’ve identified but we need to make sure that after the increases that we’re still net $150 million of savings in Year two. So that’s why you’re sort of seeing not the savings in absolute dollars from the first quarter because some of those costs really didn’t come over when we acquired the business.
Holden Lewis:
Okay. And I guess you touched on my second question, obviously, you are spending on various elements of the business. You’ve been open about that. But when you talk about that $150 million, you are referring to that as being a net number to the bottom line, right? You’re not talking about that being a gross number and then you plan on spending some of the windfall, if you will, so if the net number is more like $75 million or $100 million. I just want to make sure I am clear on exactly how you plan to utilize that $150 million?
Anders Gustafsson:
So, the net number is what we expect to pull out of the business. And the target I would suggest you focus on is the EBITDA margin of 18% to 20%. So, the point would be is as we drive and are more successful in some of these synergies, we really want to invest it in the business. So, for example, we are continuing to invest in our mobile computer business to expand Android, to be able to provide good Windows solutions. So, it’s not like everything comes down necessarily to the bottom line in terms of dollars, but when we get the EBITDA margin of 18% to 20%, that’s sort of the hard target, I think as an investor you should focus on.
Holden Lewis:
Okay, thank you.
Anders Gustafsson:
Next question please.
Operator:
It’s from Paul Coster from JPMorgan.
Paul Coster:
Yes, thanks. Mike, perhaps you could just give us some sense of where you stand from a debt to EBITDA ratio level now and some investors are sort of looking to see whether you might perhaps start to allocate some capital to buybacks again. Under what circumstances, would you do that?
Mike Smiley:
Our debt-to-EBITDA has improved modestly for obviously when we did the deal. It’s – again, we have paid down $130 million. We see the second half that will continue to generate strong cash flows to further pay down our debt. But as far as buying back shares, I think we are, I don’t want to say I think, we are absolutely committed to reducing our leverage to three times debt to EBITDA over the next three years. So, I don’t think anybody should expect us to be buying back stock for the near term.
Paul Coster:
Okay. I think, Anders, you mentioned that you went head-to-head in some smartphones for some contracts and of course we are pleased that you won. But of course, it also raises the question of how close was that? What is it that separates your mobile computing solutions from the smartphone off-the-shelf solutions?
Anders Gustafsson:
So, there is a lot of things that separate us. One of the accounts we talked about was actually win back from that already installed, a very prominent smartphone and we were able to win them back to our platform. So, there was not any incumbent Zebra account. And the reason they did that was that they recognized that our total cost of ownership turns out to be much better. Our devices are much more designed for the used cases that these customers have particularly within the enterprise. So, a greater control of the operating system environment, a much greater security, control of the applications they use, the ruggedness of the device, you have battery life that lasts the entire shift. Many of these customers are also heavy scanner, use the device for scanning and our scan capability has much improved compared to any consumer device. So, we have probably 10 different features or functions that really distinguish us compared to our smartphone competitors.
Joe Heel:
I would add two more, especially as for those customers who consider Android, remember there are two choices, Windows 10 and Android. On the – for those customers the consider Android, we have invested heavily in extensions to Android that ensure the security and the longevity of the platform. And those are key factors when people make decisions that they don’t find to the same degree on consumer devices.
Paul Coster:
Okay. My last question is I know that you still have a number of transfer service agreements that I think I might recall, with Motorola and you are keen to get itself off any dependencies where from an operational perspective, what is the status now?
Anders Gustafsson:
We are making good – making very good progress. I think one thing that we just recently completed was implementing a single CRM program that’s supporting the sales group. It gives Joe and his team visibility to the pipeline. So, as Joe was talking about visibility, I think one thing is we have integrated tool. That was his plan. I think generally, everything is on plan. We realize that this is a big task, but we have the right people working on it. So, I think we are generally on task for what we are looking to accomplish.
Paul Coster:
Okay, thank you.
Operator:
[Operator Instructions] We have a question from Keith Housum from Northcoast.
Keith Housum:
Hey, guys. I appreciate the opportunity for follow-up. Mike just a little bit more clarification on the guidance and the revenue line,, I think on an organic basis, constant currency, you are talking revenue growth of 4% to 7%. In the quarter, we saw enterprise up 9% and printers up 11%. And I think you guys, easier comp in Asia and you have at least part of the World Mail deal going into the third quarter. I guess, help me understand why the revenue guidance is a little bit higher in the third quarter?
Mike Smiley:
As a percentage of growth, obviously, the third quarter last year was much stronger. So, as we mentioned, the second half as far as year-over-year growth is going to be a little bit more difficult than the first half as we go forward. And I think we give a range because we know that some of these large deals are very binary. You either win them or you lose them. I think in the second quarter, we ended up winning a deal, which by the way, the customer requested or at least demanded, but they strongly requested that we deliver in the quarter, which was different than our forecasts. So, a lot of the stuff is very, very lumpy. I don’t know if Joe or Anders if they have more color on the back half?
Anders Gustafsson:
I think we believe that we started off with a very strong backlog. We had good backlog going into Q3 and bookings trends certainly support the guidance we have given, but also got to remember that Q3, particularly Q3 last year from an enterprise perspective, was a big bounce up from Q2. So, the comps are a little harder, but we still feel that we have very good sales momentum. The pipeline is very good for Q3 and for Q4 and beyond. So, we feel good about where we are from a revenue perspective. And if you go back to when we first combined the businesses, I think that was one of the big concerns that could we get growth out of the business. And I feel good about what we have been able to achieve so far in the trajectory we are on that we are growing healthily, we have been able to compete against the consumer devices and create a very solid, very profitable business.
Keith Housum:
Okay. One follow-up, Anders, I think you said before that traditionally, your pipeline was like you saw 20% of your pipeline going into the quarter, is that number greater in the third quarter I guess what could you say that is?
Anders Gustafsson:
It was a little stronger than what we would normally see, but we still have to win the majority of the business in the quarter. It’s not like its orders of magnitude a bit different.
Keith Housum:
Okay, alright. Thank you.
Operator:
And we have no further questions and I will now turn the call back over to Dean Lindroth for closing comments.
Dean Lindroth:
Thank you. This concludes our call for today. Thank you for joining us.
Operator:
Thank you, ladies and gentlemen. This concludes today’s conference. Thank you for participating. You may now disconnect.
Executives:
Douglas A. Fox - Treasurer & Vice President-Investor Relations Anders Gustafsson - Chief Executive Officer & Director Michael C. Smiley - Chief Financial Officer Joachim Heel - Senior Vice President Sales
Analysts:
Andrew C. Spinola - Wells Fargo Securities LLC Paul Coster - JPMorgan Securities LLC Brian P. Drab - William Blair & Co. LLC Saliq Jamil Khan - Imperial Capital LLC Jason A. Rodgers - Great Lakes Review Keith M. Housum - Northcoast Research Partners LLC
Operator:
Good morning and welcome to the Zebra Technologies First Quarter 2015 Earnings Release Conference Call. Joining us from Zebra Technologies are Anders Gustafsson, CEO; Mike Smiley, CFO; Joe Heel, Senior Vice President, Global Sales; and Doug Fox, Vice President, Investor Relations. All lines will be in a listen-only mode until after today's presentation. Instructions will be given at that time in order to ask a question. At the request of Zebra Technologies, this conference call is being recorded. Should anyone have any objections, please disconnect at this time. I would now like to introduce Mr. Doug Fox of Zebra Technologies. Sir, you may begin.
Douglas A. Fox - Treasurer & Vice President-Investor Relations:
Thank you. Good morning. Thank you for joining us today. Certain statements made on this call will relate to future events or circumstances and therefore, will be forward-looking statements within the meaning of the Securities Litigation Reform Act of 1995. Words such as expect, believe and anticipate are a few examples of words identifying a forward-looking statement. Forward-looking information is subject to various risks and uncertainties, which could significantly affect expected results. Risk factors were noted in the news release we issued this morning and are also described in Zebra's latest 10-K, which is on file with the SEC. Now, I'd like to turn the call over to Anders Gustafsson for some opening remarks.
Anders Gustafsson - Chief Executive Officer & Director:
Thank you, Doug, and good morning, everyone. I'm very pleased to report on our first full quarter as One Zebra as positive momentum and solid execution led to robust financial results. Sales of $899 million excluding purchase accounting adjustments exceeded our guidance and represented 11% growth on a constant currency basis. Several large deals and a steady strong run rate business pushed sales meaningfully above our guidance. Non-GAAP net income totaled $1.39 per share, favorable gross margins and continued prudent management of operating expenses led to adjusted EBITDA of $152 million or 17% of sales. We also made meaningful progress on our synergy integration and growth goals. Our commitment to our near-term priorities has led to improved performance, deeper engagements with strategic customers and a growing number of opportunities in the pipeline. In addition, our diversity across solutions, customers, industries and geographies provides great resiliency to our business. To-date, we have achieved $50 million in cost synergies on an annualized basis, related to the acquisition. In addition to completing the sales force consolidation in order to present a solid, unified approach to the customer, we have merged several facilities, rationalized a part of our supply chain organization and achieved cost savings from reducing the number of services provided under the transition services agreement with Motorola. This progress reinforces our confidence in our capacity to meet or exceed our long-term growth, profit and debt leverage objectives. Let me now share some highlights from the first quarter. Growth in legacy Zebra remained high. Sales increased 15% from a year-ago and was up 19% in constant currency from the continuation of an active run rate business and large deal activity. North America and EMEA demonstrated the strongest results and we continued to experience success with our mid-range desktop and mobile printers. In addition, the supplies business grew in every region with notable activity in wristband sales. Profitability in the pre-transaction business increased as well. Our actions over the past few years to optimize our supply chain and improve demand forecasting have enabled us to lower inbound freight costs. In supplies, an improved mix of business contributed to higher profitability. In its first full quarter as part of Zebra, Enterprise performed well as sales increased 6% on a constant currency basis. Data capture experienced its second strongest quarter ever, thanks to healthy run rate business and a significant number of large deals with particular interest in our recently introduced 2D bioptic scanners. Our Android mobile computing solutions continued to gain traction with retail, transportation and logistics, and healthcare accounts. Sales in Asia also improved. Our efforts to reengage channel partners have resulted in a renewed confidence in our team, most notably in China where sales of Enterprise products were up sharply. Location Solutions posted its best quarter ever as companies understand that the analytics enabled by our solutions can improve their operations. Tracking real time data and player performance, Zebra's Sports Solution has expanded with the National Football League and will be installed in every stadium by the start of the 2015 pre-season. Professional football has been an excellent showcase for our Location Solutions business as this engagement has generated new leads and opportunities across multiple industries including industrial manufacturing. As a proof point, we were selected as one of Boeing's suppliers of the year where Zebra's Painter Fall Protection solution was recognized for preventing worker injury. Innovation, the cornerstone of our business for decades remains strong. At the ProMat Manufacturing Conference in April, we released the new ZQ500 series of mobile printers, which are lightweight, rugged, and designed for a variety of field applications. Our Android-based MC40 mobile computer was featured during the HIMSS Healthcare Conference for its durability, integrated voice solution, and disinfectant tolerant coating. We also introduced the RFD8500 sled which easily transforms any mobile device into an enterprise-class RFID reader. We are very pleased with the strong operating results for the first quarter, which is a testament to the dedication of our employees and the support of our channel partners and customers. Favorable underlying trends exist in the business as companies seek a strategic partner like Zebra to continue to reach higher levels of productivity and better customer experience. Aided by the secular trends of cloud computing, mobility and Internet of Things, Zebra is well positioned to create long-term value for its shareholders. I will now turn the call over to our CFO, Mike Smiley, who will provide more details on our quarterly financial results and outlook for the second quarter. I will then conclude our prepared remarks with an update on our strategic priorities for 2015.
Michael C. Smiley - Chief Financial Officer:
Thank you, Anders. Please note that my comments will refer primarily to non-GAAP financial results which we have provided in the press release we issued today. In addition, we will focus on our future performance primarily on a non-GAAP basis. Before I focus on year-over-year changes, let me spend a moment on the sequential sales progression. For the first quarter, the strong sales rate in printing and supplies remained steady compared with the seasonal decline that we have historically experienced. In addition, Location Solutions had a spike in sales which is related to revenue recognition for installations of our Sports Tracking Solution. First quarter sales also included the seasonal increase in revenue from Hart Systems. Enterprise also performed well. Year-over-year, total sales for the company amounted to $899 million. On a pre-transaction basis, Zebra sales increased 15% to $331 million. The Enterprise business contributed $567 million excluding a reduction of $5.6 million for purchase accounting adjustments. On a pro forma basis, Enterprise sales were essentially unchanged from a year ago and up 6% in constant currency. Overall, our performance came in as a result from strength in both North America and EMEA across both channels and direct customers, including continuing strong run-rate demand. In North America, sales totaled $443 million. Shipments to retail customers were notably strong as we experienced large deals for printers, mobile computers, and data capture solutions. We gained traction in healthcare as Zebra's tools and solutions help providers with patient identification, specimen tracking, and medication management. These applications remain attractive for growth as they are still in the early stages of adoption. EMEA sales of $291 million reflect very strong growth in printers, primarily through distribution as well as solid performance of Enterprise products. Wireless LAN also outperformed as we continue to place marketing emphasis on our best-in-class solutions. In Latin America, sales were $53 million. A weak macroeconomic environment particularly in Brazil combined with unfavorable movements in currency, pressured sales in the region. Nonetheless, strength in Mexico from an improving manufacturing sector offset this weakness. We were awarded large deals for printers, mobile computers and wireless LAN. Sales in Asia Pacific were $106 million, as shipments to customers in transportation and logistics and healthcare offset some softness in manufacturing for printer products. Data capture, desktop printers and supplies outperformed in the region, as channel partners are reengaging with Zebra, particularly in China. First quarter gross margin was 46.3%. Enterprise products have historically carried slightly lower gross margins than legacy Zebra products. The gross margin on legacy Zebra products was slightly higher than a year ago. Gross margin on services declined from a year ago, principally from higher cost on certain product repairs and an unfavorable mix of products repaired, as well as higher cost on the implementation of certain wireless LAN installations. Operating expenses of $276 million, excluding stock-based compensation, were favorable to our guidance. The lower than expected expenses are principally due to timing of hiring. For the quarter, we recorded $27 million of foreign exchange loss, which reflects the change in value of unhedged net monetary assets associated with the Enterprise business. During the second quarter, we will be implementing balance sheet hedging for the Enterprise business, which will contribute to substantially lowering the volatility of foreign currency movements on net monetary assets. Cash interest expense for the quarter totaled $46.4 million. The expense reflects the increase in debt related to funding the Enterprise acquisition. Non-GAAP net income totaled $1.39 per share. Adjusted EBITDA for the first quarter was $152 million, or 17% of sales. Turning to the balance sheet, we ended the quarter with $330 million in cash. Very recently, we repaid $30 million of our term loan, which brings the total repayments so far this year to $80 million. In April, we put the mechanisms in place to enable us to efficiently tap foreign sources of cash, which will be used to pay down debt further. Now, I'll present our guidance for the second quarter of 2015. We expect solid momentum to continue into the second quarter. The pipeline of large opportunities for the remainder of the year looks very healthy. For the second quarter, we expect total sales in the range of $865 million to $895 million, for year-over-year growth of 2% to 6% on a pro forma basis. On a pro forma constant currency basis, the growth equates to 9% to 13%. As a reminder, we currently have approximately 25% of sales booked in euros. Our sales guidance reflects continued strong underlying business trends in the core Zebra and Enterprise segments, yet without the benefit of significant contributions from Locations Solutions and Hart. Our guidance also incorporates a minor sequential FX headwind. In late April, we implemented a price increase on euro-denominated sales. The initial effect of the increase has not had a meaningful impact on our business, which is consistent with our expectations. It will have a minor positive effect on second quarter sales, with a more pronounced impact in the second half of this year. Combined with our trajectory on sales and cost synergies, we expect to offset much of the currency headwinds that are affecting the business in the near term. We expect non-GAAP earnings for the second quarter in the range of $1 to $1.25. This forecast assumes gross margin in the range of 45.5% to 46.5%. Operating expenses are expected between $293 million and $298 million, including stock-based compensation expense of $11.4 million. The increase in operating expenses from the first quarter reflects expected head count additions that did not occur in the first quarter and annual merit increases. Taken together, operating expenses for the first half of 2015 are in line with our plan and expectations. First quarter EBITDA reflects good progress on our synergy efforts and we are close to our goal of achieving an 18% to 20% EBITDA margin. Today, we have captured approximately $50 million in run rate savings and remain on track to achieve our target of $150 million of run rate synergies by the end of 2016. In addition, we believe the potential exists to achieve even more synergies beyond the two-year timeframe. For the second quarter, we project adjusted EBITDA in the range of $130 million to $145 million. We expect second quarter cash interest expense of $48 million. Thank you for your attention. I will now turn the call back to Anders for some closing remarks.
Anders Gustafsson - Chief Executive Officer & Director:
Thank you, Mike. Our results for the first quarter and outlook for the second quarter demonstrate the growing strength of the Zebra brand, our focus on execution, and that we are better together. We are participating in more high-level discussions with our customers, as the breadth of our portfolio positions Zebra as a more strategic partner to meet their asset visibility and business productivity needs. At the same time, we are earning more business from our global channel partners, with leading in mobile computing, printing and data capture hardware as well as supplies. We are encouraged by the direction in wireless LAN, RFID and Location Solutions, and the opportunities that are developing in services. Going forward, we have three strategic priorities that we believe will drive shareholder value
Douglas A. Fox - Treasurer & Vice President-Investor Relations:
Thank you, Anders. Before we open the call to your questions, let me ask that you limit yourself to one question and one follow-up. Thank you.
Operator:
Thank you. And we will now begin the question-and-answer session. From Wells Fargo, we have Andrew Spinola online. Please go ahead.
Andrew C. Spinola - Wells Fargo Securities LLC:
Thank you. The revenue growth in the legacy Zebra business is quite strong in the quarter. I know we've talked in prior quarters about the possibility of revenue synergies and other benefits from this acquisition. I'm wondering if you could maybe break down that revenue growth a little bit and help us understand, is it market growth, is it synergies? What are some of the things driving the double-digit growth in legacy Zebra?
Anders Gustafsson - Chief Executive Officer & Director:
Yeah. I'll start a little bit more broadly then I'll ask Joe to provide a little bit more detail behind it. But first quarter, I said demand was just very strong throughout the quarter. Typically, we see a bit of a decline between Q4 and Q1, but that did not happen in this quarter. And the quarter was somewhat more back-end loaded maybe also. But nearly all our products and geographies came in slightly better than expected. So, we were very pleased with how it all – the overall performance of the business.
Joachim Heel - Senior Vice President Sales:
And this is Joe. Speaking in the Zebra business in particular, we have a combination of a very large portion of what we call the run rate business, businesses transacted typically through distribution and project business. And the run rate business is something that we've been quite successful at building up strongly and our largest geographies, North America and EMEA in particular were built on a very solid foundation of a stronger run rate business than we've had even in recent past. And on top of that, we were able to secure some large wins that enabled us to reach the result that you saw.
Anders Gustafsson - Chief Executive Officer & Director:
I'd add one more thing maybe also – one of the value propositions that we had set out for the combined company was better together. And I think we do see good examples of how that's playing out. We have examples of Enterprise customers who are now buying more printer products from us, because we are able to position ourselves broader. We have better access to the senior executives or management from our customers. And similarly on the other side, we see examples where Zebra had great relationships and positions and can help to pull in some Enterprise products. So, the revenue synergies from – they're better together – is working. It's a little hard to put the specific numbers behind it, but we feel very good about how that's coming together.
Andrew C. Spinola - Wells Fargo Securities LLC:
Got it. And then, one follow-up. The mid-point of your guidance implies about 140 basis point decline sequentially in EBITDA margin. And, I guess, I would've thought maybe something more flattish given that you're going to have a full quarter of synergies, potentially some additional synergies, et cetera. What's driving the lower EBITDA margin in Q2? Is it mix? Is it FX? What are some of the impacts? Thank you.
Michael C. Smiley - Chief Financial Officer:
Yes. This is Mike Smiley. So, I mean, one thing that happens is we have historically in the second quarter we have merit increase which increases our OpEx. We also intend on spending just a little bit more in marketing as we've come together as a new company and find that to be strategically important for us. Along the same lines, we also have – in the first quarter, we had tremendous gross margins. As Anders pointed out, we've been able to improve the operational efficiency of our supply chain in part by improving our forecasting which reduced our freight and such. And I think that all those things sort of – in the first quarter, we sort of hit on all cylinders. And I think we're not – we don't expect every quarter to go quite as well as it did in the first quarter. And then, we do have a little bit of FX headwind Q2 versus Q1.
Andrew C. Spinola - Wells Fargo Securities LLC:
Got it. Thank you very much.
Michael C. Smiley - Chief Financial Officer:
Yeah.
Operator:
From JPMorgan, we have Paul Coster online. Please go ahead.
Paul Coster - JPMorgan Securities LLC:
Yes, thanks for taking the question. It seems that it's a limited sample size, but it looks like you've grown faster than the sum of your channel partners. And I'm wondering why that might be. Is it that your category is very appealing to them, where other categories are not, or are you capturing share of the channel at the moment? Any thoughts on that will be helpful. Thank you.
Anders Gustafsson - Chief Executive Officer & Director:
Yeah. I think, first, I'd say we are doing very well across all our go-to-market channels. So direct and indirect. But we're certainly doing well and growing with our indirect partners. One thing that you should remember though is that we don't have totally overlapping product portfolios. So when somebody announces barcode and POS, we only participate in the barcode part of that. POS is not a large piece. So it's still hard to say exactly which parts are growing the fastest, when you compare between us. But we are doing very well with partners and we also have a broader footprint than most of our global distribution partners in that we serve all four geographies and we have few of our partners – few of our global distribution partners have a global footprint also.
Michael C. Smiley - Chief Financial Officer:
Yeah. And...
Paul Coster - JPMorgan Securities LLC:
Because you also – sorry, yeah.
Joachim Heel - Senior Vice President Sales:
Well, I was just going to add that some of our distribution partners have recently gone through some transitions in their internal systems, which have slowed some of their sales unnaturally. But our business with them remains very strong. The other part beyond what Anders said is that many of our distribution partners, even outside of the barcoding space have broad portfolios in Enterprise IT, and the Enterprise IT space relative to our space is definitely slower than our space. We're seeing good growth. But I would also add and we have some recent wins that would suggest us that we are successful in gaining some share and that is also helping us with our performance relative to some of those – what the distribution partners are seeing.
Paul Coster - JPMorgan Securities LLC:
Thanks for that. And one quick follow-up, which is that you've always stressed innovation, Anders, and you did so again today. Can you talk to us a little bit about the new product cadence with the combined company and whether it will accelerate after a certain point? And also, what percentage of revenue is now coming from products that were introduced in the last year or any metrics that kind of give us a sense of the freshness of your portfolio? Thank you.
Anders Gustafsson - Chief Executive Officer & Director:
Yeah. So, I have the statistics, I guess, on the printer side. I think new printers, which we're going to say 18 months old, I think that was very attractive at – I think it was like 14%, 15% for this quarter. I'm going off memory now, but it's in that ballpark, it was up from prior quarters. I don't have that statistic yet for the Enterprise business, but we are keeping a very high pace on innovation on both sides. I think the market has come back stronger and we see that there's lot of opportunities and we need to have a high cadence to be able to address all our customer requirements. But we are also spending a lot of time together between the different development organizations to both harmonize development processes but also to make sure that we come up with new innovative ways where we can really demonstrate that we are better together. So I expect the cadence of innovation to continue to be very high and very attractive.
Paul Coster - JPMorgan Securities LLC:
Thank you.
Operator:
From William Blair, we have Brian Drab on line. Please go ahead.
Brian P. Drab - William Blair & Co. LLC:
Good morning. I just wanted to first ask about the cost synergies and what do you expect the run rate in savings to be by the end of 2015? And could you elaborate on what you meant by – I think you used the phrasing, more synergies in future years, is that more beyond the $150 million?
Michael C. Smiley - Chief Financial Officer:
Yeah. So, Brian, I think we've been saying that by the end of the year, we'll have $70 million-ish at the end of the year. I wouldn't be surprised if we do slightly better than that. I think we're on a good run rate so far. The synergies beyond two years we expect to sort of have our ERP system integrated by the end of two years. And I think the value of that will allow us to sort of be working on one system, which will take a little bit of burden off of the backend, it supports all of our work. And so we expect to have some further modest improvement as a result of being on one ERP system.
Brian P. Drab - William Blair & Co. LLC:
And that's potential upside of $150 million?
Michael C. Smiley - Chief Financial Officer:
Yes. Yes.
Brian P. Drab - William Blair & Co. LLC:
Okay. And then one more question on pricing actions. I think you mentioned some price actions taken at some of your euro-denominated sales. But can you talk more about pricing actions more broadly in the first quarter, magnitude of price increases, timing of those actions, which portions of the portfolio did it affect and how they've been received?
Anders Gustafsson - Chief Executive Officer & Director:
I'll start and then I'll have Joe also help me in here a bit. We announced a price increase in Europe late in March, and it took effect late in April after four weeks. So we gave our partners time to kind of adjust. We've seen bookings continue to do well since we increased the product prices. And we expect for many of our products the stickiness will be very high. So run rate products like printers and data capture devices particularly where we don't have a lot of large deals with price exceptions, there we expect that we will see high stickiness. For some of the, say, mobile computers where we have more deals, we will try to make sure that we are working those in a way where we capture those price increases also, but they're just going to be a little more driven by the deals and the competitive environment in each of those deals.
Brian P. Drab - William Blair & Co. LLC:
Okay. Thank you.
Operator:
From Imperial Capital, we have Saliq Khan on line. Please go ahead.
Saliq Jamil Khan - Imperial Capital LLC:
Thank you, all. Hey, good morning, guys. I'm speaking on behalf of Jeff Kessler as well. A couple of quick questions that we had for you is particularly within China that you guys have previously mentioned. How is the push by the Chinese government to increase both the use and the sales of the domestic products impacting both the conversations as well as the growth strategy within that region?
Anders Gustafsson - Chief Executive Officer & Director:
Yes. I think the Chinese government has been trying to promote, I guess, in different ways domestic brands, domestic solutions for some time. I don't feel like there's been a big difference for us in the last few years. We differentiate by having a better technical solution, more robust solution. I think that people who buy our solutions do it because they do a lot of testing and they see that they can get more productivity out of our solutions. We obviously have several local competitors that are fighting hard, but I would say they tend to be very much at the low end where they have some specific agency or something like that where they have some relationships that give them a strength. But we're coming at this from a broader market perspective and we're trying to put a – go back to the innovation, cadence of innovation that is so high that we're always going to be fresh and have new things. And we're also trying to work very hard on making sure that we have a cost position where we can be competitive. We never want to win on price in China. But we want to be able to compete. And we generally can get a premium of 10% to 20% in the market.
Joachim Heel - Senior Vice President Sales:
I would add perhaps, our developments in China, as Anders mentioned earlier in the commentary, has been overwhelming and very strong positive trend this quarter relative to prior years. That has significantly to do with our ability to regain the confidence of the channel partners in that region. And we have not seen an adverse effect from the local competition. The local competition in China is stronger than in other regions. I think there's no doubt about that. But it has not impeded our ability to regain that confidence of the partners and capture growth in that region as we have seen.
Saliq Jamil Khan - Imperial Capital LLC:
What's interesting is that you guys just talked about, I guess, my follow-up question. The comment is that you talked about aiming for better solutions within that region. If you kind of look at what you guys have done over the last several years and from the acquisition that we saw of LaserBand back in 2010, the recent acquisition of the Motorola Enterprise business, you've acquired – successfully acquired a lot of technologies. As we're looking out as you guys are really looking at the overall portfolio, what technologies are present out there right now that you believe could amplify the overall portfolio as you are looking at over the next 12 months to 24 months?
Anders Gustafsson - Chief Executive Officer & Director:
You are asking if there are other things, I mean, other technologies that will be good for us to add to our portfolio? Is that...?
Saliq Jamil Khan - Imperial Capital LLC:
Exactly. What technologies do you need to be able to amplify your overall portfolio?
Anders Gustafsson - Chief Executive Officer & Director:
Yeah, I think we feel that we have a very complete portfolio. There is certainly nothing of any significant scale that we see that's missing. If we were to look at any kind of technology acquisition at this stage, it will be small tuck-ins. Our priority also now goes towards paying down our debt and we all have a lot of management bandwidth to go after other acquisitions. But I feel our portfolio is very complete. The small technology tuck-ins could be of interest, but otherwise I don't see us needing to do anything significant.
Saliq Jamil Khan - Imperial Capital LLC:
Thank you.
Operator:
From Great Lakes Review, we have David Stratton on line. Please go ahead.
Jason A. Rodgers - Great Lakes Review:
Hi. It's Jason Rodgers for Dave. Just some questions, Mike, some number questions. Your estimate for CapEx and the tax rate for 2015?
Michael C. Smiley - Chief Financial Officer:
Yeah. The effective tax rate, the P&L should be around 22%. I think the cash tax rate will be closer to 35-ish% for the year. You'll see over time that those will converge closer to 22% over a three-year, four-year period. CapEx will probably be around $60 million, $70 million. It's a little bit higher than we've talked about before. I think the ERP implementation is going to take a little bit more in the first year than we had been thinking in the past.
Jason A. Rodgers - Great Lakes Review:
And then, the impact of FX on operating income on an adjusted basis?
Michael C. Smiley - Chief Financial Officer:
Versus – you are looking compared to what?
Jason A. Rodgers - Great Lakes Review:
Just trying to get the year-over-year impact currency had if you use your adjusted figures?
Michael C. Smiley - Chief Financial Officer:
Year-over-year, again, we're on a sort of pro forma basis, as Anders mentioned, our revenue growth as we showed nominally was 4%. It would've been 11% if it wasn't for FX. Our gross margin of 46% would've been probably about 3% higher than our nominal numbers. Our OpEx, on a constant currency basis, really isn't affected dramatically based on FX rates.
Jason A. Rodgers - Great Lakes Review:
Okay. Thank you.
Operator:
From Northcoast Research, we have Keith Housum on line. Please go ahead.
Keith M. Housum - Northcoast Research Partners LLC:
Great. Guys, good morning. Thanks for taking my call. First off, congratulations on a great quarter and solid guidance. It's great to see how things are playing out.
Anders Gustafsson - Chief Executive Officer & Director:
Thank you.
Keith M. Housum - Northcoast Research Partners LLC:
The question I want to ask was regarding your services. If I'm looking on a pro forma basis, the services weren't increasing as much as the products, and then the services margins were lower. And I think you addressed that a little bit saying you had an implementation about wireless networks that were hurting margins there. But first off, can you give a little more color on services in terms of your expectations for growth for like the rest of the year, as well as where do you think margins fall out going forward?
Anders Gustafsson - Chief Executive Officer & Director:
So, I'll start, and then I'll ask Smiley to help out also here. First, we think we're very excited about the services business. We believe we have great opportunities. And on a year-over-year basis, we had some very large deals in Q1 2014 that we did not – that weren't replicated in Q1 of 2015. But we have improved the performance of our service business in many ways. Our service repair performance is now performing in line with our service level agreements, we have offered a number of new services to the market like Zebra OneCare and our Asset Visibility platforms. We have made meaningful investments in the first quarter in strengthening our services sales organization, so we put more people on the front line who can articulate our service offerings and value propositions and make sure that they are part of the overall discussions with our customers and not just the hardware side. And we see the pipeline for services is improving. So, over the longer term, I think we're very optimistic about our opportunity to grow our services business.
Michael C. Smiley - Chief Financial Officer:
To the question of profitability, I think, in the first quarter, we had a couple of things that sort of moved against us on the services side. First was a good portion of our revenue is repair fix, and what we found was the products that required repairing were a mix of higher-cost repair items. Along the same lines, some of those product repair costs were a little bit higher than they have been in the past. And the other thing is that in certain of our installation projects, the cost for some of those implementations have run higher than we would expect. I think that the results in the first quarter were somewhat of an anomaly in that regard and we would expect them to improve going forward.
Keith M. Housum - Northcoast Research Partners LLC:
So, will we expect the services to have gross margins in the 30% to 35% range on a going forward basis, just in general terms?
Michael C. Smiley - Chief Financial Officer:
Yes. I think you'll definitely see them improve from where they are and I don't think that would be unreasonable though. As Anders said, we've seen really nice improvement in sort of working to build up a better business. That said, I think we still have some exciting things to certainly improve that business and drive higher margins. A part of the margin impact will be a function of mix is the – how much of that is going to be repaired – break, fix and how much is going to be managed services or how much is going to be installation. And so it's difficult to be very precise going forward by virtue of the mix and where that business goes.
Keith M. Housum - Northcoast Research Partners LLC:
Okay. Maybe just a follow-up question in the services realm. As you guys move up I guess the value chain of the services, is there the risk here of competing with your value-added resellers? And I guess how are you managing that?
Anders Gustafsson - Chief Executive Officer & Director:
In services, that is a risk and we're working very closely with our partners to figure out how can we do this in a way that – first and foremost, we're looking for ways where they can participate. So it's not so much that we are offering a service and try to cut them out. But we're offering a service and they can sell it, they can be part of the value chain, some of it they can deliver and we can deliver some backend services. So as we're trying to be very careful and thoughtful about how do we make sure that we deliver or develop service offerings where there's room for our channel partners also. And since many of our channel partners aren't really all that excited about offering services, they would much rather resell some of our paper. But there are certain examples you'll see themselves having a service capability. And it's obviously also not a requirement for them to sell our services. They can still sell their services if they have good service offerings and the customers like them.
Joachim Heel - Senior Vice President Sales:
At the partner conference that we just held, this was a big theme and we made a very strong statement and a big commitment that our services strategy is with and through partners. And the two service lines that Anders mentioned, the Zebra OneCare as well as the Asset Visibility platform, are both services that are designed to be sold through channel partners and co-delivered with channel partners. That's what really what they are interested in is the ability to co-deliver, to have some support from us, some technology and infrastructure, and then to co-deliver their services alongside that. They see us and that's what we're stressing and did stress at the partner conference, the ability and the willingness to do this with the partners.
Keith M. Housum - Northcoast Research Partners LLC:
Okay. Great. Thanks a lot. I'll jump back in the queue.
Operator:
From Wells Fargo, we do have a follow-up from Andrew Spinola. Please go ahead.
Andrew C. Spinola - Wells Fargo Securities LLC:
Thank you. Can you give us some guidance in terms of how to think about the cadence of deleveraging going forward? Is there a cash balance that you are going to look to maintain and anything over that will be used to pay down debt or is there another way to think about it?
Michael C. Smiley - Chief Financial Officer:
Yes. So, we do carry more cash than we expect, and my sense is it will be somewhere in the $150 million to $175 million. I will tell you we're trying to be careful about how rapidly we repay the term loan in the sense that we're still getting comfortable with the cash flows of the combined business. As you recall, the Enterprise business never had stand-alone cash flows. And so, we're pulling together the mechanics to get that and to forecast it. So, we will be a little bit conservative in getting there so that we don't find ourselves short or anything like that.
Andrew C. Spinola - Wells Fargo Securities LLC:
Got it. And, Mike, I think you made the comment that cash interest expense be flat to slightly up this quarter. And I was just wondering why that would be the case if you've paid down another $30 million?
Michael C. Smiley - Chief Financial Officer:
Well, there's another piece to this because we do have interest rate swaps which will start kicking in a little bit, and that will drive up our effective interest rate a tad.
Andrew C. Spinola - Wells Fargo Securities LLC:
Okay. And then last one from me. There was – I think there was about a $49 million cash outflow related to the acquisition. I'm assuming that's a working capital true-up. So, is that the last we're going to see in terms of cash outflows for this acquisition?
Michael C. Smiley - Chief Financial Officer:
Yeah, it should be.
Andrew C. Spinola - Wells Fargo Securities LLC:
Okay. Thank you very much.
Operator:
And from Northcoast Research, we have a follow-up from Keith Housum. Please go ahead.
Keith M. Housum - Northcoast Research Partners LLC:
Thanks, guys. Andrew has actually took one of my questions. The last question I have for you. Can you remind us in terms of your backlog? I think you said the backlog is healthy looking into the second quarter. But how much of your backlog, I guess, accounts for your 2Q activity and how far to the future do you look – do you have visibility into your backlog?
Anders Gustafsson - Chief Executive Officer & Director:
Yes. So, when we look at the beginning of the quarter, say, we try to come up with a forecast and outlook for the quarter. Backlog going into the quarter is an important part of that, and that was a quarter – going into this quarter, our backlog was commensurate with the way we were in the first quarter and that supports the outlook and guidance we gave. But we also looked very carefully at the pipeline, what deals do we see, what commitments do we have from distribution partners and resellers for revenues that we'll deliver. So the backlog is an important part, but it is probably more in the 20% range of quarterly revenues. It's not a very large part of our total revenue.
Keith M. Housum - Northcoast Research Partners LLC:
Got you. Thank you. Appreciate it.
Operator:
We have no further questions at this time. I will now turn it back to you, Doug Fox, for closing comments.
Douglas A. Fox - Treasurer & Vice President-Investor Relations:
On behalf of Zebra and its management team, I thank you for joining us today. We look forward to keeping you apprised of our progress as we move forward. And at the very latest, we'll talk to you at our second quarter call. Thank you very much. Bye-bye.
Operator:
And ladies and gentlemen, this concludes today's conference. Thank you for joining. You may now disconnect.
Executives:
Douglas A. Fox - Treasurer & Vice President-Investor Relations Anders Gustafsson - Chief Executive Officer & Director Dean Lindroth - Vice President of Finance, Zebra Technologies Joachim Heel - Senior Vice President Sales, Zebra Technologies Corporation
Analysts:
Jeffrey Ted Kessler - Imperial Capital LLC Keith Michael Housum - Northcoast Research Partners LLC Brian P. Drab - William Blair & Co. LLC Jason A. Rodgers - Great Lakes Review Paul J. Chung - JPMorgan Securities LLC Donald M. Bisson - Century Capital Management LLC
Operator:
Good morning and welcome to the Zebra Technologies Q4 2014 Earnings Release Conference Call. Joining us from Zebra Technologies are Anders Gustafsson, CEO; Dean Lindroth, Vice President of Finance; Joe Heel, Senior Vice President; Mike Terzich, Senior Vice President, Global Sales and Marketing; and Doug Fox, Vice President of Investor Relations. All lines will be in a listen-only mode until after today's presentation. Instructions will be given at that time in order to ask a question. At the request of Zebra Technologies, this conference call is being recorded. Should anyone have any objections, please disconnect at this time. And I would now like to introduce Mr. Doug Fox of Zebra Technologies. Sir, you may begin.
Douglas A. Fox - Treasurer & Vice President-Investor Relations:
Thank you. Good morning. Thank you for joining us today. Certain statements made on this call will relate to future events or circumstances and therefore will be forward-looking statements within the meaning of the Securities Litigation Reform Act of 1995. Words such as expect, believe and anticipate are a few examples of words identifying a forward-looking statement. Forward-looking information is subject to various risks and uncertainties, which could significantly affect expected results. Risk factors were noted in the news release we issued this morning and are also described in Zebra's latest 10-K, which is on file with the SEC. Now, I'd like to turn the call over to Anders Gustafsson for some opening remarks.
Anders Gustafsson - Chief Executive Officer & Director:
Thank you, Doug, and good morning, everyone. We are pleased to report strong fourth quarter sales topping off a defining and historic year for Zebra Technologies, and culminating with the closing of the acquisition of the Enterprise business of Motorola Solutions. We entered 2015 with positive momentum and the year is off to a strong start. Before I begin, I would like to note that CFO, Mike Smiley could not be with us today. Mike had an urgent family situation that requires his attention. To assist us in answering financial questions we have Vice President of Finance, Dean Lindroth, on the call. Also, I would like to welcome Joe Heel, our Senior Vice President of Global Sales to the call. Joe joined the company last September and is responsible for driving growth across the company's entire solutions portfolio. Now Joe is traveling internationally, and is having some difficulty dialing in, but we hope to have him join us for the Q&A. Joe brings a wealth of knowledge and experience in sales for technology and services companies and has played a key role as a sales leader in six mergers over his tenure. This experience will be invaluable as we focus on a successful integration and growing our combined business. For the fourth quarter, GAAP sales were $791 million with pre-transaction Zebra contributing a record $315 million and Enterprise adding $476 million in GAAP revenues for the two months post-closing. Overall Enterprise had a much improved quarter with pro forma sales for the entire period up approximately 14% sequentially, were substantially unchanged from the year ago. On a constant currency basis, fourth quarter Enterprise sales increased in the low single digits year-over-year for the second consecutive quarter. A healthy business environment and outstanding operational execution led to robust results across multiple dimensions of the company. In pre-transaction, Zebra broad-based strength advanced sales 11% year-over-year, with continued positive momentum in our run rate business, further fulfillment of large enterprise deals and wins from existing and new customers in small package delivery and transportation and logistics. All product categories grew with record shipments of desktop printers and notable activity in mobile and tabletop printers. In addition, supplies posted its best quarter ever. In Enterprise, we scored big wins from our retail and postal customers who deployed our Android-based mobility devices, 2D imagers and RFID solutions. Considerable interest in our wireless LAN solutions from distributors and channel partners was another positive development. Our progress on multiple fronts has positioned Zebra for success in 2015 and beyond. Let me highlight some key milestones that occurred this past year. First, Android made substantial progress during the year as the industry embraced the operating system as an effective alternative to Microsoft. We now refer to 2014 as the year of Android as sales of Android products increased more than 400% for the year. With strategic investments in Android beginning in 2011, we took an early lead over the competition by introducing products, now totaling seven, on the Android operating system. Customers have embraced the operating system and have responded positively to our semi-ruggedized durable devices that integrate voice, payment, inventory and assisted-selling capabilities. During the fourth quarter, our TC70 mobile computer was successfully rolled out by a large North American home goods retailer. Next, we continued to expand our data capture business beyond lasers and further penetrated the market for 2D imagers. This high-performance technology is gaining prominence giving the increasing relevance of mobile marketing, signature capture, and document imaging applications. Throughout the year, we received large orders for our MP6000 bioptic imager and customers have responded favorably through the productivity enhancements and cost savings it delivers. Product innovation remained a key driver for the printer business. During 2014, we released 12 new printer products to serve a variety of applications, including mobility, healthcare and RFID encoding. We will continue to adapt to our customers' evolving needs by introducing new and updated products. In total, we released approximately 60 new products across the entire organization. The Location Solutions business also gained strong momentum this year. We installed our Zebra MotionWorks Sports Solution in 17 NFL stadiums for the 2014 season and our technology was in operation during this year's Pro Bowl and Super Bowl. This exposure has led to multiple business opportunities, both within sports as well as industrial manufacturing, healthcare, and other industries as companies increasingly recognized how motion management can help them improve workflow by enhancing Enterprise Asset Intelligence. Since the Enterprise acquisition closed on October 27, we have been very pleased with the progress of our integration efforts and the resulting success. Since day one, we were able to book and ship product in quantity. Our employees are energized and despite the complexities of the transaction, they have remained focused on serving our customers and partners and growing the business. The two businesses are coming together quickly with a goal of building an organization that is uniquely positioned to serve the visibility needs of partners and customers around the globe. The integration is progressing as planned with – most significantly, we completed the integration of our global sales organization in January, and we're fostering a culture that honors the heritages of both companies while embracing agility and collaboration to reach new levels of service for our customers. We're also pleased with our progress on improving operational effectiveness. In Mexico, we made significant progress in improving repair operations, which serve North America and Latin America. Reinforcing supply-chain discipline has resulted in higher on-time delivery and improved quality. We're now exceeding targets for our global service level agreements. In Asia-Pacific, we have positioned the business for growth in 2015. We installed strong sales leadership and aligned the sales organization around common goals. As a result, sales execution has significantly improved. We also ended the quarter with normal inventory levels in the region. Feedback from our regional channel partners and customers has been positive and we believe we're well-positioned to drive improved performance in 2015. Since closing the acquisition, our business has gained positive momentum as the new Zebra is strategically better and stronger. We are no longer viewed as a tactical supplier as customers appreciate our size and the focus we place on their business needs. We're achieving trusted advisor status with a growing number of customers because of the profound impact that our broad end-to-end portfolio has in our customers' entire operations. Our leadership was evident at this year's National Retail Federation Show. The NRF was one of our first opportunities to showcase the new Zebra, and we did not disappoint. We commanded the industry's attention and booth traffic was very strong with more than 250 customer engagements. I was particularly pleased with the reception of our applications and solutions, as our retail customers look to invest in technology to support their push into omni-channel, deliver a better shopper experience and build customer loyalty. Our efforts have led to multiple senior level customer engagements, and we have already seen tangible results from these discussions. During the fourth quarter, we combined several deal opportunities that we had been pursuing independently. The result was a stronger competitive offering, and our first joint wins in all regions. The current business pipeline now includes several more combined product opportunities. We continue to execute on our vision to become the global leader in providing Enterprise Asset Intelligence. Zebra enables real-time operational visibility with best-in-class hardware, software and services. Our solutions enable our customers to know the location, motion and state of their assets people and transactions, so they can make better business decisions. Zebra's broad and deep portfolio provides real-time visibility to enable better data collection, deliver more informed decisions and drive overall better results. Our solutions became increasingly relevant, given the secular megatrends of mobility, cloud computing and the Internet of Things. Our customers continue to appreciate the efficiency we provide and we will search for ways to further optimize workflow. Businesses are also recognizing that our solutions can provide the additional benefit of enhancing the customer experience. This results in a new wave of technology investments in which Zebra is poised to benefit. Now, I will turn the call over to Doug Fox, who will provide more detail on our results for the fourth quarter of 2014, guidance for the first quarter of 2015 and an overview of long-term financial objectives. I will then conclude our prepared remarks by outlining our strategic priorities for 2015.
Douglas A. Fox - Treasurer & Vice President-Investor Relations:
Thank you, Anders. First, let me highlight a few key points. One, we had strong business activity across both the Zebra and Enterprise; two, we maintained high gross margins after accounting for one-time adjustments; and three, adjusted EBITDA margin for the fourth quarter was 18.2%. Please note that my comments will refer primarily to non-GAAP financial results, which we have provided in the press release we issued today. In addition, we will focus on our financial future performance primarily on a non-GAAP basis. In today's press release, we have provided the non-GAAP earnings model that we will be using. Sales for the company on a non-GAAP basis totaled $796.8 million. On a pre-transaction basis, Zebra sales increased 11% to a record $315 million with strong performance across printer, supplies and service. Desktop and mobile printer shipments were particularly robust with desktop printers fulfilling large wins in transportation and logistics, and mobile printers satisfying large orders in retail. Supplies posted another record quarter exceeding $70 million for the first time. The Enterprise business contributed $482 million to sales on a non-GAAP basis for the two months that we owned it during the quarter. Enterprise sales exclude a reduction of $6.2 million for purchase accounting related to service contracts. North American sales were $341 million. The region was a source of strength for the company as all major product lines in Zebra and Enterprise recorded growth. The region experienced a robust run rate business in addition to fulfillment of large deals principally with retail customers for mobile printers and Android-based mobile computing devices for customers in transportation and logistics. In EMEA, the positive momentum continued. Sales on a combined basis were $303 million on continued favorable trends in the run rate business supplemented by several large wins in postal, T&L and retail. Sales of Zebra printers and supplies in the region were notably strong, as we continued to see growth in core countries despite lackluster economic indicators. The diversity of our business and ability to identify sectors that provide business opportunities has clearly been a benefit. In Latin America, sales were $55 million. Shipments of Zebra card printers remained robust with fulfillments of orders for two government projects in the region. We also successfully displaced a competitor, initial evidence that our strategy of cross-selling is working. Sales in Asia-Pacific were $92 million with sales of Zebra products up and pro forma Enterprise sales down from the previous year as expected. Pro forma Enterprise sales were up sequentially, however, from the third quarter indicating stabilization in the region. Inventories of Enterprise products in China reached normal levels at the end of 2014. With Zebra sales leadership now in place customers and channel partners are reengaging and we are now positioned to regain growth in the country and region. Fourth quarter gross margin adjusted by $35 million for purchase accounting adjustments was 46.6% compared with 49.6% a year ago. The decline was principally related to product mix since Enterprise products have historically carried lower gross margins than Zebra products. The gross margin on Zebra products was comparable with a year ago. Operating expenses reflect the addition of the Enterprise business. During the quarter, we incurred $66 million in acquisition and integration costs, in addition to $5.6 million in exit and restructuring costs. Operating expenses for the pre-transaction Zebra on a pro forma basis was within expectations. For the quarter, we recorded an $8.4 million foreign exchange loss, which reflects the change in value of unhedged balance sheet items. We also incurred a $2.4 million loss on forward swaps. Interest expense for the quarter totaled $56.7 million. The expense reflects an increase in debt related to funding the Enterprise acquisition, in addition to a one-time payment of $18.8 million for an unused bridge loan commitment. Non-GAAP net income of $1.15 per share was up from $0.96 per share a year ago. Adjusted EBITDA for the fourth quarter was $145 million or 18.2% of sales. Turning to the balance sheet. We ended the year with $418 million in cash and investments. Shortly after the end of the year, we used a portion of the cash for interest payments and working capital adjustments to the purchase price of the acquisition and this month, we repaid our first $50 million of our term loan. Now, let me present our guidance for the first quarter of 2015. We entered 2015 with strong positive momentum. For the first quarter, we expect total sales in the range of $870 million to $890 million for year-over-year growth of 1% to 3% on a pro forma basis. We expect a currency headwind of approximately 5% on sales versus a year ago. So on a constant currency basis, we expect pro forma sales growth of 6% to 8%. On a go forward basis, we will be providing guidance on non-GAAP earnings as we've defined in today's press release. We expect non-GAAP earnings for the first quarter in the range of $0.95 to $1.20. This forecast reflects a currency impact on EPS of approximately $0.60 per share, excluding any hedge offset. This forecast assumes gross margin in the range of 45% to 46% and operating expenses between $288 million and $291 million, including stock-based compensation expense of $8.9 million. We project adjusted EBITDA in the range of $125 million to $140 million. We expect first quarter interest expense at $48 million. For non-GAAP earnings, we will be using a tax rate of 22% on a go forward basis. Although, we will continue to issue only quarterly guidance, we want to provide some insight into our long-run financial objectives. We continue to target long-term sales growth of 4% to 5% on a constant currency basis. In addition, our objective is to achieve 18% to 20% EBITDA margin. We reiterate our target leverage ratio of less than 3 times EBITDA in three years as our top priority for using excess cash will be to pay down debt. We expect a long-term income tax rate of 20% to 22%. Thank you for your attention. I will now turn the call back to Anders for some closing remarks.
Anders Gustafsson - Chief Executive Officer & Director:
Thank you, Doug. The company has entered 2015 with favorable momentum, customers and channel partners are responding positively to the combined Zebra with our expanded line of industry leading innovative products and solutions. We are moving forward on plan with the integration and we remain confident in our ability to achieve $150 million in cost synergies over two years. While we remain mindful of current global currency and economic conditions, for 2015 we will focus on the following strategic priorities within our control to drive shareholder value. First, growth; second, execution; and third, transformation. Starting with growth, we have identified several key opportunities to enhance the business. First, we will actively pursue cross-selling opportunities. Our sales force has already completed cross training programs and is currently going to market to sell our expanded comprehensive portfolio. We are also now more effective at hunting and securing new business. We can execute on opportunities that would not be available independently with large strategic accounts that can benefit from the combined solutions. Today, our expanded team and portfolio have bolstered our position in targeted industries and have provided improved geographic coverage. As we've done in 2014, we will continue to support the adoption of Android. We have taken a leadership position with the operating system with initial success from high-touch sales with strategic accounts in the retail and transportation and logistics verticals. In addition to further penetrating existing accounts, we will be focused on promoting Android adoption with our channel partners as well as expanding into new verticals and geographies. The supplies business is another area we can develop further. We currently have a small share in a very large market, and we will now position ourselves with a differentiated technology solution. Excellent brand recognition supports our business in Asia-Pacific, and we continue to advance custom label sales in EMEA. We will further penetrate the healthcare wristband market, where we have realized great success. We remain committed to the wireless LAN business and believe this offers growth opportunities. The wireless LAN market is large and fast-growing as businesses look to enhance connectivity within their environments. The strength of our portfolio was demonstrated in the recent announcement that Zebra's wireless LAN solutions will be deployed in New York City's subway system. Because we have become a larger more relevant partner, we can move more aggressively into the services business. Customers need greater visibility into their assets as supply chains become increasingly complex. We will maintain focus on the quality repairs business as well as search for opportunities to attach new service agreements with existing customers. As our ecosystem grows, we see a bright future in managed services. Our second priority is execution. As we act on our growth strategy, we will remain focused on a successful integration. We are on target to achieve the $150 million in synergies by the end of 2016 with $50 million to $75 million in savings this year. We have already completed the integration of the sales force under Joe, and we have aligned the right people in the right roles. To better counsel our customers on the most appropriate solutions for their business, we have formed vertical organizations in all major markets, in retail, manufacturing, transportation and logistics and healthcare. We will also overlay this structure with product specialists offering expertise in printing, services and wireless LAN. Strategic investments will be made in growth areas to fill existing gaps. Our third priority for 2015 is transformation. We're combining two tremendous organizations with proud and rich cultures that share customers, as well as a deep appreciation for innovation. Our shared values will include commitment to integrity, respect, collaboration, agility, and innovation. As one Zebra, we will build upon the best practices of both businesses to exceed our customer's expectations. I'm pleased with our fourth quarter results and with the initial progress we have made on the integration. With a proven track record and strong emphasis on discipline and execution, Zebra is prepared to maintain strong momentum and continue creating value for our shareholders. Thank you for joining us today. I would now like to turn the call back to Doug for Q&A.
Douglas A. Fox - Treasurer & Vice President-Investor Relations:
Thank you, Anders. Before we open the call to your questions, let me ask that you limit yourself to one question and one follow-up. Thank you.
Operator:
Thank you. Our first question is from Jeff Kessler from Imperial Capital.
Jeffrey Ted Kessler - Imperial Capital LLC:
Thank you. With regard to the growth that you showed in the legacy Zebra business, do you think it would have been 11% or 10.6% without the addition of the new Enterprise business? In other words were organic sales in the original business boosted by the fact that you had acquired the Motorola Enterprise business?
Anders Gustafsson - Chief Executive Officer & Director:
Right. It's obviously very difficult to dissect exactly what revenue streams came in as part or were incremental as part of the acquisition and what might have fallen out. But I'd say my sense is that we probably grew a little faster on the printer side, because of the acquisition. And I'll give you two examples of this, one, was from how Motorola had gone to market with several printer partners prior to the acquisition. I think after we announced that obviously, we became exclusive with each other. So, I think that drove some incremental revenue, I believe. And the second one, more longer-term, more strategic here, I would say, is that the relationships we have seen with our largest customers and channel partners has improved based on the acquisition. People see us now as much more of a strategic partner, who can provide insight and counsel on a much broader set of technologies than what we could do before.
Jeffrey Ted Kessler - Imperial Capital LLC:
Good, thank you. My follow-up question is, I'm particularly interested in your statement that, as you get your ecosystem built up amongst the various partner groups, and you've talked about the vertical markets as well as the horizontal markets that you're looking at, you are going to be moving toward greater managed services. Could you discuss how that could affect, number one, margins; but number two, how that could affect your customer stickiness and what you're going to do to try to get to that point, and what hurdles remain to you to build up this ecosystem and get these vertical and horizontal matrices together?
Anders Gustafsson - Chief Executive Officer & Director:
Yeah. So first, I'd say services, we see as a great long-term opportunity for us. We believe we have a number of dimensions that we can pursue to grow that business further and there was a much smaller part of the historical Zebra business versus the Enterprise business. We see services as the entire business, but maybe particular services as one where we need to have an ecosystem of partners. We don't have all the solutions for every type of situation, so we need to have ISVs come together with us. We need to have other integrators come together with us and we're certainly working to make sure that our reseller partners can also participate in the growth of services. And specific to managed services, we see that as a great way of providing a new type of value-added service to our customers that's probably more sticky and would have a more long-term effect, more of as a service type of delivery.
Jeffrey Ted Kessler - Imperial Capital LLC:
And these would include – some of these managed services would include what specifically?
Anders Gustafsson - Chief Executive Officer & Director:
Managed services would include us managing an account – management of the infrastructure. So, we would know the health of the fleet. We would be able to know how many devices are turned on. We can manage softer downloads, battery life, a number of things to basically allow the customer to be much more focused on their business and not have to be distracted with running devices.
Jeffrey Ted Kessler - Imperial Capital LLC:
Okay. Great. Thank you very much.
Operator:
And our next question is from Keith Housum from Northcoast Research.
Keith Michael Housum - Northcoast Research Partners LLC:
Good morning, guys. Thanks for the question. Hey, Doug, I want to make sure I heard you right. Did you say FX was going to be a $0.60 headwind for EPS in the first quarter?
Douglas A. Fox - Treasurer & Vice President-Investor Relations:
Yep. That would be excluding any hedge offset.
Keith Michael Housum - Northcoast Research Partners LLC:
$0.60, wow, okay, I guess it'd be higher than what we have expected. And then if I could just drill down on your guidance of the $870 million to $890 million, that's on a constant currency basis?
Douglas A. Fox - Treasurer & Vice President-Investor Relations:
No.
Keith Michael Housum - Northcoast Research Partners LLC:
No. No. Okay, so $870 million, $890 million.
Anders Gustafsson - Chief Executive Officer & Director:
Well, I'm going to let Dean answer that.
Dean Lindroth - Vice President of Finance, Zebra Technologies:
Yeah. No, the $870 million to $890 million is on a nominal basis. Within that, we're seeing Enterprise business relatively flattish. And some single-digit growth in terms of the printer product business, but no, the $870 million to $890 million is on a constant currency – excuse me, on a nominal basis. Excuse me.
Keith Michael Housum - Northcoast Research Partners LLC:
Okay. And you guys...
Dean Lindroth - Vice President of Finance, Zebra Technologies:
On constant currency though you would take the growth rate that we mentioned of 1% to 3% up to about 6% to 8%.
Keith Michael Housum - Northcoast Research Partners LLC:
Got you. Okay, appreciate that. And then, as we look at your restructuring cost that you had in the quarter, do you expect those to, I guess maintain the same level for the first quarter? Or will those be coming down significantly? What's your thoughts in terms of your restructuring cost, I guess, for all of FY2015?
Dean Lindroth - Vice President of Finance, Zebra Technologies:
I think directionally we're going to see some continuing trends in regard to the restructuring cost, I think from an integration cost perspective we've probably peaked and we'll start to see that number come down. But I do think on the restructuring basis, there is some additional activities yet to complete and you'll see some additional expenses there, at least in Q1 and potentially in Q2.
Keith Michael Housum - Northcoast Research Partners LLC:
Okay. Thanks. And then I guess I'll jump in the queue after that. Thank you. Appreciate it.
Operator:
Our next question is from Brian Drab from William Blair & Company.
Brian P. Drab - William Blair & Co. LLC:
Good morning, and congratulations on completing such a transformational year.
Anders Gustafsson - Chief Executive Officer & Director:
Thank you.
Brian P. Drab - William Blair & Co. LLC:
First question, I just wanted to clarify, I thought I heard – it's very early here so probably it's my mistake, but I thought I heard two different growth rates for the Enterprise business in the fourth quarter. I thought earlier in the call, you said that that business was up low single-digits on a constant currency basis, and Doug, I thought that you said that it was down slightly. Did I mishear that?
Anders Gustafsson - Chief Executive Officer & Director:
Yeah. That was up slightly, couple of percent on a constant currency basis. It was flat in nominal terms, and it was up 14% sequentially.
Brian P. Drab - William Blair & Co. LLC:
Okay. Thanks for clarifying that. And so for the first quarter, you're forecasting very solid strong growth rate, 6% to 8% for the consolidated business. So can you give us any sense for the full-year expectations for growth, could you sustain that growth rate throughout the year?
Anders Gustafsson - Chief Executive Officer & Director:
Yeah. As you know, we don't give annual guidance here, but we felt we certainly exited 2014 with good momentum. I think we feel we still have good momentum in the business. I'd say our customers and partners have been very supportive and leaning into this, I would say. We expect growth across the both organizations, as we think of it here now, so both Enterprise and the printing business. I'll say here we feel with the backdrop of kind of economic and FX uncertainty that the diversity of our business is really helping. We had great strength in North America, in Asia-Pac, so it's offset some by weakness in Latin America and EMEA, but we also see good strength in number of verticals, like T&L, postal, retail, healthcare, as examples.
Brian P. Drab - William Blair & Co. LLC:
Okay. And then just one more quick one, margins, EBITDA margins were 18.2% in the fourth quarter, we see that going to about 15% in the first quarter. Is that seasonality or can give us any sense for how to forecast that going forward?
Dean Lindroth - Vice President of Finance, Zebra Technologies:
Yeah. This is Dean. I think there's two things you want to consider. One is certainly the FX impact, has a dramatic impact on the margins that we're seeing in Q1. The other thing if you're looking sequentially from Q4, recall that Q4 is a stub period for Enterprise, although there was a disproportional amount of revenue in the quarter compared to say their operating expenses which are more linear, so you're going to get a little bit of a bump on EBITDA percentage at Q4 compared to what a more normalized quarter would look like in Q1. But having said that, I would say the predominant difference is the FX impact.
Brian P. Drab - William Blair & Co. LLC:
Okay. Thank you very much.
Operator:
And we have a question from Jeff Kessler from Imperial Capital.
Jeffrey Ted Kessler - Imperial Capital LLC:
Yes, I'm wondering if you could talk about the transformation that's going on in your technology between going over to imaging from laser. To what extent is the acquisition changing your view as to what is going to be used primarily as you're scanner based over the course of the next three years to four years?
Anders Gustafsson - Chief Executive Officer & Director:
I don't think the acquisition really changes our view of what technology to use for data capture. Laser has been the historical – so one dimensional laser technology has been the primary use for capturing barcodes and other things historically, but going forward we see that migrating to 2D imagers. So you can do 2D barcodes and you can have other kind of signature capture and other things like that. And we have made investments, substantial investments in our 2D portfolio and we have a very strong position, it's actually been growing quite nicely for the last two years.
Jeffrey Ted Kessler - Imperial Capital LLC:
And which markets are these going to primarily affect? Will we start seeing them first when we start going to trade shows and watching them, where are these images going to start showing up and in which markets?
Anders Gustafsson - Chief Executive Officer & Director:
They're already well out there.
Jeffrey Ted Kessler - Imperial Capital LLC:
Okay.
Anders Gustafsson - Chief Executive Officer & Director:
So, this is not something that's new products just being launched. So, you'll find them in retail, healthcare; you'll find them when you check into your airline. They're all over the place.
Jeffrey Ted Kessler - Imperial Capital LLC:
All right. Great. Thank you.
Anders Gustafsson - Chief Executive Officer & Director:
Yeah.
Operator:
And we have a question from Jason Rodgers from Great Lakes Review.
Jason A. Rodgers - Great Lakes Review:
Hi. What's your estimate for CapEx for 2015?
Dean Lindroth - Vice President of Finance, Zebra Technologies:
CapEx, just as a reference point in 2014, for the printer business ran around 2.5% of revenue, like $30 million, $35 million. I think as we look forward for the combined company, and we're thinking sort of 2% to 3% in the percent of sales rate, but keep in mind that would exclude integration expenses, integration CapEx would be on top of it, but on a more ongoing normalized basis probably in the 2% to 3% of revenue range.
Jason A. Rodgers - Great Lakes Review:
Thank you.
Anders Gustafsson - Chief Executive Officer & Director:
I think we targeted about $50 million for CapEx for 2015.
Jason A. Rodgers - Great Lakes Review:
Thanks.
Operator:
And our next question is from Keith Housum from Northcoast Research. Go ahead, Keith, with your question.
Keith Michael Housum - Northcoast Research Partners LLC:
Thanks, guys. I appreciate the follow-up. If I can just drill down a little bit more on the $0.60 EPS, is this more translational or transactional impact? I guess, as I look at my model, it's a little bit higher than I would have expected. So, I guess, I will just leave it that?
Dean Lindroth - Vice President of Finance, Zebra Technologies:
What we're looking at it is, if you take the fact that we're about 35% of our businesses in the EMEA region, and roughly 90% of that or so is euro or pound affected. And from Q1 a year ago to today versus probably about a $0.24 change in the euro rate. So, we're basically just flowing through net impact of revenue less some adjustment for the fact there are some local operating expenses. So, that's really the math that gets us there, the quarter-on-quarter rate change against about 38% regional revenue exposure, less some offsets with OpEx and then tax affected of course.
Keith Michael Housum - Northcoast Research Partners LLC:
Got you. So, do you guys expect gross margins then to be lower in the first quarter due to the FX then?
Dean Lindroth - Vice President of Finance, Zebra Technologies:
I'd say that's a predominant impact. Again, you have three months of Enterprise impact versus two in the fourth quarter, but FX will be the predominant impact.
Keith Michael Housum - Northcoast Research Partners LLC:
Okay. And then, is there any opportunity to raise prices over in some of these regions?
Anders Gustafsson - Chief Executive Officer & Director:
Yeah. We're doing whatever we can to control our environment and FX is obviously one we can't, but we have an ability to control a bit more on the pricing side. So, we currently are, I guess, watching currencies very closely and we've looked at what other multinational companies have done, American multinational companies have done and other competitors and we are actively thinking about adjusting our list prices also.
Keith Michael Housum - Northcoast Research Partners LLC:
Okay. From a competitive standpoint, is there any significant foreign competitors that perhaps put you at a disadvantage if you do raise your prices?
Anders Gustafsson - Chief Executive Officer & Director:
I think we only have one competitor really of any size that is in Europe. And it's difficult to say exactly, how they're going to behave in this, but I'd say most of our cost of goods sold are dollar denominated irrespective of geographic location. So buying microprocessors and other semiconductor parts, they tend to be dollar denominated. So even if you might have a higher level of say European labor in there that's a fairly small part. So, I don't think that, I guess, our working assumption is that there shouldn't be a huge difference, but that remains to be seen, I guess, how they react and how they behave, so I can't really speak on behalf of them.
Keith Michael Housum - Northcoast Research Partners LLC:
Okay. Great. Thank you. I appreciate the follow-up.
Operator:
Our next question is from Paul Coster from JPMorgan Securities.
Paul J. Chung - JPMorgan Securities LLC:
Hi, this is Paul Chung on for Coster. Thanks for taking my question. I just wanted to ask, what is your latest thinking on channel and cross-selling synergies, does the combined company require new sales skill set, any specific incentives to call out that are directing the sales force?
Anders Gustafsson - Chief Executive Officer & Director:
So I'll start and then I think we'll hand over to Joe to talk a bit about that also. First as we talked about the cross-selling opportunities within our channel programs and more generally I said, we do see great opportunities to cross-sell product. I give you couple of examples here just from customer examples that we've seen over the last few months. One is a healthcare example, and you might remember before we closed the acquisition, we said that we believe that healthcare was an area that Zebra had stronger presence, and we're able to obviously benefit the Enterprise business by bringing them in. We have one large healthcare provider in North America that had selected Zebra as their preferred printer partner, but also asked us to be basically their trusted advisor and advise on use of other technologies to improve patient safety and workflow, and we worked very closely with them and brought in basically the broader sales team that could talk about the entire portfolio. And that resulted in us being able to provide them with, I think it was 1,600 MC40s and well over 500 scanners. Another example is a company in Middle East that do lot of retail and things also, but they have large dealership, they deal with over a 1,000 cars a day in those dealerships, and they brought in our location solutions business to look at an active RFID solution for tracking those vehicles, while they were in the service facilities or new cars, used cars and services. We have deployed active RFID for other large dealerships in the Middle East like that. Now as we got into that discussion, we realized that actually the best solution for this customer was to have a passive RFID solution. So instead of location solutions selling their traditional active solution, they brought in the rest of the portfolio from the Enterprise business and Zebra printing the business for passive reading and passive encoding and software services from LS. So basically we were able to sell a much more targeted solution to that customer leveraging all the different pieces of the business. So, we see great opportunities for cross selling and leveraging the channel to do that. I think, maybe, now I'll ask Joe to see if Joe has any additional comments here?
Joachim Heel - Senior Vice President Sales, Zebra Technologies Corporation:
Sure. Well, thank you Anders. Among the priorities that we have given to the sales force, cross selling is the number one priority. It is obviously the low hanging fruit that we have as a joint company. And even in Q4, before we had integrated the sales forces, we had asked the sales forces to complete what we call the heat mapping exercise, which asked them to look at all of their customers to find out where we have a presence and where we do not. And as we currently speak, the sales force is going through those heat maps to sell to those, and we're seeing very good traction in terms of the ability to connect with those customers and suggest to them, that we can provide an end-to-end solution. But to your point about the skills that are required, I do see a second level of cross-selling that we can get to, which is when we not only complement the former Motorola Enterprise Solutions products with the Zebra printer products, but when we stitch them together into a solution, and that does require some additional skills that we are working to build in our sales force, that is the focus of some intensive training that is actually rolling out this next quarter in Q2 and then in Q3.
Paul J. Chung - JPMorgan Securities LLC:
Thank you. And just one follow-up, can you talk about the pipeline of deals and how it has evolved with the combined company. We know that contracts can be lumpy, is there more of a pronounced effect with the combined business, and should we expect some resulting volatility there from quarter-to-quarter? Thanks.
Anders Gustafsson - Chief Executive Officer & Director:
Yeah. I think I'll start and I'll handover to Joe, again. But I'd say first that we highlighted from the beginning when we started to talk about this acquisition that the Enterprise side is more prone to large deals and hence somewhat more lumpy than the traditional Zebra business, which is more run rate oriented. I think we've seen great progression in our pipelines that have been growing with a combination of large deals and more run rate deals. So far, I think we feel that there have been an appropriate focus and understanding of those larger more lumpy deals and where they will fall in the timing. And what we need to do in order to, I guess, control the timeline over them as much as possible. And Joe, do you want to follow on.
Joachim Heel - Senior Vice President Sales, Zebra Technologies Corporation:
Yeah. It is fair to say that the Zebra business has a higher run rate, and the Zebra business – the Motorola business had a higher project content. What we're trying to do is combine the best of both worlds. So, introduce a stronger run rate capability on the Motorola side, and we've seen some visibility to do that here in the first quarter. And then at the same time introduce Zebra to some of those bigger printing projects. Actually, as would have it, here in Mexico City right now, I'm working with a customer that has a very large mobile computing estate, and is looking to replace some competitive printers with ours in such a big deal. So, I think the best of both is actually the result of this cross selling effort that we're looking to achieve.
Paul J. Chung - JPMorgan Securities LLC:
Excellent. Thank you very much.
Operator:
We have another question from Jason Rodgers from Great Lakes Review.
Jason A. Rodgers - Great Lakes Review:
Thanks for taking the follow-up. Just looking at the Zebra Enterprise business, just prior to the acquisition, I'm sorry looking at the thermal barcode printer business, Zebra was about, I don't know, four times the size of its nearest competitor. Looking at the new Zebra, how does the company's market share compare to its other major competitors?
Anders Gustafsson - Chief Executive Officer & Director:
You mean in printing specifically or across the entire portfolio?
Jason A. Rodgers - Great Lakes Review:
Right, across the entire portfolio.
Anders Gustafsson - Chief Executive Officer & Director:
Yeah. So on the printing side nothing has really changed, although we saw one of our competitors acquire one of our smaller – one of our larger competitors acquiring one of our smaller competitors I guess, so they have gained some share, but it's still a very modest share compared to our position. On the mobile computing side, according to independent market research all these numbers are independent market research, it's not our assessment. We have a high 30%, 40% market share. Our nearest competitors probably mid to 20% market share. On the data capture side we have low to mid 30% market share and our nearest competitor is probably about 10% lower there also. So we are the clear market leader in the three largest vertical or product segments that we compete in.
Jason A. Rodgers - Great Lakes Review:
That's helpful. Thank you.
Operator:
Standby, we have more questions going to the queue. And we do have a question from Donald Bisson from Century Capital.
Donald M. Bisson - Century Capital Management LLC:
Good morning.
Anders Gustafsson - Chief Executive Officer & Director:
Good morning.
Donald M. Bisson - Century Capital Management LLC:
I'm wondering, what is your depreciation quarterly run rate? And I'm trying to get at what D&A number excluding what you're already adding back to your adjusted numbers, so just depreciation I guess?
Dean Lindroth - Vice President of Finance, Zebra Technologies:
I don't have that with me. I'd be happy to work with Doug to get that back to you after the call. I just don't have that here with me, my apologies.
Donald M. Bisson - Century Capital Management LLC:
Okay.
Operator:
And then I'll turn it back over to you, Doug, for any closing comments.
Douglas A. Fox - Treasurer & Vice President-Investor Relations:
Okay. With that, first of all, thank you very much for joining us today, this morning, and we look forward to keeping you up-to-date on our progress as the year unfolds. And of course, we'll be around for additional questions following the call. Thank you very much for joining us today.
Operator:
Thank you, ladies and gentlemen. That concludes today's conference. Thank you for participating. You may now disconnect.
Executives:
Doug Fox - VP, IR Anders Gustafsson - CEO Mike Smiley - CFO Mike Terzich - SVP, Global Sales and Marketing
Analysts:
Andrew Spinola - Wells Fargo Tim Mulrooney -William Blair Paul Coster - JPMorgan Keith Housum - Northcoast Research Michael Kim - Imperial Capital Jason Rodgers - Great Lakes Review
Operator:
Good morning and welcome to the Zebra Technologies Third Quarter 2014 Earnings Release Conference Call. Joining us from Zebra Technologies are Anders Gustafsson, CEO; Mike Smiley, CFO; Mike Terzich, Senior Vice President, Global Sales and Marketing; and Doug Fox, Vice President of Investor Relations. All lines will be in a listen-only mode until after today's presentation. Instructions will be given at that time in order to ask a question. At the request of Zebra Technologies, this conference call is being recorded. Should anyone have any objections, please disconnect at this time. At this time, I would now like to introduce Mr. Doug Fox of Zebra Technologies. Sir, you may begin.
Doug Fox:
Good morning. Thank you for joining us today. Certain statements made on this call will relate to future events or circumstances and therefore will be forward-looking statements within the meaning of the Securities Litigation Reform Act of 1995. Words such as expect, believe, and anticipate are a few examples of words identifying a forward-looking statement. Forward-looking information is subject to various risks and uncertainties, which could significantly affect expected results. Risk factors were noted in the news release we issued this morning and are also described in Zebra's latest 10-K which is on file with the SEC. Now, let me turn the call over to Anders Gustafsson for some brief opening remarks.
Anders Gustafsson:
Thank you, Doug, and good morning everyone. I'm pleased to report 15% sales growth to a record $303 million for Zebra's third quarter on record sales across all geographic regions and multiple product lines. High pipeline activity throughout the quarter generated several large deals in particular to customers in retail and small package delivery, a consistent and robust run rate business also continued throughout the period. Non-GAAP net income of $0.93 per share increased 21% from $0.77 per share for the third quarter of 2013. Zebra's short operational execution against a proven growth strategy generated share gains, strong relationships with strategic customers and targeted industries and more innovative solutions that deliver improved asset visibility. Continued strong execution in healthy business environment was also reflected in the enterprise business that we acquired from Motorola Solutions on October 27. Third quarter sales for the enterprise business were up 2% from a year ago and a sharp 8% from the second quarter of 2014. Our positive momentum gives us great optimism for Zebra's future. The combination of the enterprise businesses deep capabilities in data capture, mobility, wireless and services together with Zebra's industry leading tracking and monitoring solutions provide the combined entity with a key building blocks for Internet of things solutions in a category we call Enterprise Asset Intelligence. Our innovative offerings, we provide organizations with the tools they need to gather and share real-time information about their critical assets. Our efforts are supported by a superior global go to market channels, leading global brands and the most talented people in the industry. Let me now provide some third quarter highlights. Zebra's consistent investment in core sales and marketing activities resulted in double-digit growth in three of our four geographic regions. More customers in targeted verticals turned to Zebra for products and solutions that offer greater visibility into their business operations. In North America, record distribution sales and further growth in shipments of large deals supported our second consecutive quarter of 16% sales growth. During the quarter, we had a surge in shipments of mobile printers to retail customers in advance of the fourth quarter holiday season. We also had notable shipments of desktop and tabletop printers to customers in small package delivery. Sales to government customers supporting key supply chain applications also strengthened. Demand in the fourth quarter remained strong and the pipeline of new business is healthy as we developed deeper more enduring relationships with strategic accounts in the region. Positive trends also continued for locations solutions. Our MotionWorks Sport Solution is now up and running in 17 NFL stadiums. Since the announcement at the end of July, we have received a large number of qualified leads from companies across multiple industries interested in exploring how real-time location solutions can help them gain greater insight into their enterprise operations. We also experienced improving shipments to industrial and retail customers. We increasingly see the value of active RFID solutions for asset location and motion management. EMEA's sales growth of 19%, the highest of any region this quarter occurred in the seasonally slowest period for the geography. Product performance was strong across the portfolio. The quarter included shipments of mobile and desktop printers in part due to deeper penetration of the postal and parcel market. We also had favorable shipments of products to retail customers. More effective geographic coverage and improved penetration of second tier distribution partners are both important contributing factors to increasing strength and gaining share in the region. During the quarter, we also had notable shipments of card printers for national insurance card program in Ghana and strong sales of wristbands for improved patients' identification. While mindful of recent economic news in the region, we are optimistic about the fourth quarter for EMEA given a strong beginning backlog, a growing pipeline and a growing number of large deal opportunities. In Latin America, sales growth of 11% benefited from improved geographic coverage and large shipments of products to retail customers. The breadth of sales in the region also included shipments of card printers to financial institutions for on-demand credit card printing as well as to motor vehicle agencies for driver's licenses. During the quarter, we closed mobile printer deals for transportation and direct store delivery applications. Sales in Asia Pacific were up a solid 9% as our planning, strategy and strong execution led to a more diversified business across multiple dimensions. Focused sales resources in China led to high growth of mission critical table top printers to manufacturers. We also had increasing success in transportation and logistics with our printers designed specifically for emerging markets. We were pleased with card printer sales for social security applications in China as well as continued support of voter registration activity in India. Like many large deployments, Zebra products proved to be the performance winner against competitive offerings. Innovative products and solutions a proven growth strategy and a continued focus on operational excellence remain a critical combination to Zebra's enduring success. Our results for the third quarter demonstrate Zebra's ongoing ability to extend leadership in an attractive industry. Our combination with the enterprise business makes us an even more potent force offering a more comprehensive product line with the ability to deliver innovative end-to-end solutions to our customers. Now, our CFO Mike Smiley will provide a detailed review of third quarter results and guidance for the fourth quarter of 2014. After Mike's remarks, I will return for some brief closing comments about Zebra as we look towards 2015 and our integration of the Enterprise business.
Mike Smiley:
Thank you, Andres. First, please note that my comments refer primarily to non-GAAP financial results, which we have provided in the press release we issued today. Let me highlight some of the key components of Zebra's third quarter results. First, strong organic growth led to record sales in all four geographic regions and multiple product lines. Second, we sustained high gross margins in operating profitability. And third, adjusted EBITDA increased by 28%. Let's take a look at sales performance. For the quarter, sales increased 15% from $264 million last year to a record $303 million. On an organic basis, sales increased 13.2% with Hart contributing $4.9 million to the quarter a solid result for this business. Foreign exchange had a positive impact on sales of approximately $2.9 million net of hedges year-over-year. Sales for North America increased 16% to a record $134 million. Strong growth across multiple product lines resulted from record shipments or distribution in addition to robust activity with large customers. In EMEA sales increased 19% to a new record $94 million with growth in 10 out of 13 sub-regions particularly strong growth occurred in Germany, the U.K. and Italy during the period that normally experiences a seasonal slowdown. Several large deals supplemented strong growth through distribution partners. Latin American sales increased 11%, strength in Mexico and other parts of Latin America more than made up for weakness in Brazil. In Asia Pacific, 9% growth also led to a record with strong growth in those sub-regions. We continue to execute well on our business plan to build on our manufacturing base in the region with business in retail, transportation and logistics, healthcare and government. By product category, hardware sales increased 16% with a record 405,000 printers unit shipped during the quarter. Supplied advanced 6% to an all time record including strong growth in Asia Pacific where we are building a solid base of business serving our customers with high quality Zebra branded products. Services in software revenue growth of 39% reflects the impact of the revenues from the Hart Systems acquisition in addition to organic growth of 16%. We see services as a key area of growth post acquisitions we take advantage of the services infrastructure enterprise brings to the business. Third quarter gross margin was 50% up from 48.8% a year ago, the higher product volume and lower inbound freight cost were the primary reasons for the increase. Net of hedges, favorable currency movements increased third quarter gross profit by approximately $1.7 million year-over-year. Non-GAAP operating expenses of $89 million are within expectations. The growth is primarily related to higher incentive compensation and expenses from the Hart acquisition. GAAP operating expenses include $35 million in acquisition and integration costs. The amount was principally for professional fees and integration activities supporting our work to prepare for the acquisition. Effective non-GAAP income tax rate for the third quarter was 23% an adjustment of $8.5 million from the GAAP income tax rate reflects an impact of a change in U.K. tax law. We expect a reversal of this adjustment in the fourth quarter. For the quarter, non-GAAP net income totaled $0.93 per share up 21% from $0.77 per share for the third quarter of 2013. Quarterly adjusted EBITDA was $74 million or 25% of sales compared with $58 million or 22% of sales last year. The third quarter inventories increased $13 million from the second quarter; we took advantage of lower cost ocean shipping. Inventory turns were effectively unchanged at 4.7x. Net receivables of $187 million were up $22 million from the second quarter reflecting the higher level and timing of business during the third quarter. The days outstanding were 55 days compared to 56 days from the prior quarter. We entered the quarter with $542 million with cash in investments with approximately 60% held in foreign accounts all of which were invested in U.S. dollar denominated securities. Subsequent to the end of the quarter, we liquidated substantially all of our foreign investments to help fund $3.45 billion enterprise acquisition. We now have $3.25 billion in debt on the balance sheet with a weighted average interest rate of 5.6%. Our starting leverage ratio is approximately 5x adjusted EBITDA. We expect to reduce this debt burden to less than 3x within three years. Now, let's look at our 2014 fourth quarter forecast. For the pre-transaction Zebra business, we expect sales in the range of $300 million to $310 million or up 7% from a year ago with ongoing favorable business conditions in all geographies, the sale comparison is against a very strong fourth quarter last year and the strong shipments of large deals that occurred in third quarter this year. The mid-point of the guidance range would bring Zebra's sales growth for the full year to 14%. We expect gross margin within historical range of 48.5% to 49.5% which reflects the mix of business we expect for the period. Non-GAAP operating expenses are forecasted in the range of $90 million to $91 million. This forecast brings pro forma operating income to $55 million to $63 million compared with $54.8 million from last year's fourth quarter. Our forecast assumes a steady U.S. dollar euro exchange rate at the current level. We expect interest expense of approximately $35 million for the quarter. Looking at the enterprise business, we are encouraged by the improving trends in the business and the outlook for the fourth quarter. We expect the usual seasonal improvement with pro forma's sales for the fourth quarter in the range of $640 million to $660 million. This quarter represents a sequential increase to 7% from the third quarter. The adoption of Zebra's revenue recognition policy and the potential impact of the first accounting, however, could have a significant affect on the reported number because of the timing of the acquisition, which occurred at the end of October, our consolidated financials for the fourth quarter of 2014 will incorporate two months of enterprise sales. We estimate that 75% of sales will occur in the last two months of the quarter. The timing of the transaction in multiple post closed accounting adjustments makes it impractical to provide a reasonable accurate forecast for the full P&L. During the 2014 fourth quarter conference call in February, we expect to provide the details Zebra historically gives for the combined entity. We have continued to maintain our policies solely providing quarterly guidance. That concludes my formal remarks. Now, here is Andres for some concluding comments.
Anders Gustafsson:
Thank you, Mike. Zebra enters the fourth quarter with increasing confidence in the long-term profile of our new combined company. With a fuller complement of products and solutions, we will work towards building stronger customer relationships to make Zebra the first company CIOs turn to for their asset intelligence needs. Now with more than 7000 dedicated employees, we have significantly expanded our geographic reach to provide even more opportunities to deliver Zebra products and solutions to our customers worldwide through the strongest go to market channels in the industry. No other company has the scale and resources to deliver solutions that offer enterprise customers the real-time visibility into critical assets they need to make better business decisions. By the time of closing, we successfully completed a complex cut over to the ERP system supporting the enterprise business in a short amount of time. Our hard work ahead of the close enabled us to take orders and ship products add volume from day one. We have already made significant progress on integrating the Enterprise business. Shortly after our announcement of the acquisition in April, we established our integration management office to ensure a smooth transition for our customers and employees. We welcome all of our employees to the new Zebra and congratulate them for their hard work on integration planning while maintaining high performance levels in the business. With the closing of the transaction, we have announced the new senior regional and global leadership of our organization. As part of this leadership we welcome Girish Rishi as our Senior Vice President of Enterprise Solutions and Tom Collins as our Senior Vice President of Supply Chain Operations both reporting to me. Additional appointments include Joe Heel, our new Senior Vice President of Global Sales. Joe will play a key role in maximizing the value of the combined business to our customers and channel partners. This appointment will allow Mike Terzich, our Chief Marketing Officer to focus his efforts on integration activities as Head of the Integration Management Office and building a global marketing organization another critical area for success. For the two months remaining in 2014, we will operate as two distinct businesses from a sales perspective to ensure continuity for our customers. At the same time, we will be implementing plans to work towards operating as a single organization early in the first quarter of 2015. We expect to announce, the next several tiers of the sales organization by year end. So we are ready to engage our customers as one company. As we go to market as a combined organization, Zebra's historical focus on channel development together with enterprises strength in strategic account management will create significant multiple near term opportunities. Many large customers have already expressed an interest to standardize on our combined solutions portfolio to reduce the inefficiency and cost of managing multiple vendors. We also have seen a strong initial interest in additional services given the large number of deployed devices from the combined company. In addition, we will be accelerating a channel partner development followed by the introduction of a new integrated channel program in the second half of next year. Advisor councils of our channel partners that we formed earlier this year will work with us in creating the next generation of our award winning channel program. Looking beyond the sales organization, we have identified staffing roles and areas of likely investment to fill gaps in certain functions. I'm excited about the progress we have made in outlining new organizational structures and implementing programs to effectively merge our corporate cultures. We will continue to drive momentum and maximize the strength of the new Zebra as we create the most formidable provider of asset intelligence solutions worldwide. At the same time, we are committed to creating shareholder value through achieving $150 million in cost synergies. We expect $100 million of these savings to be realized in operating expenses and $50 million in cost of goods as we streamline the purchasing of common components and rationalize vendors. Our current plan calls for exiting 2015 with $50 million to $75 million in captured synergies on a run rate basis with the remainder achieved the following year. As a combined company, we now have the ability to discover additional sources of revenue and profit we will pursue these opportunities thoughtfully and deliberately in order to preserve and enhance customer relationships employee engagement and industry leadership. While encouraged by the outlook for our business, we are also aware of the need to remain nimble to ensure that we quickly respond to evolving business conditions. The future for Zebra is bright. No other company possesses the scale, resources or focus to deliver the vital solutions that enable our customers to gain greater visibility into their most critical assets. With enterprise we are now even better positioned to benefit from important technology trends in mobility, cloud and the Internet of things. We will continue to work on introducing innovative products and solutions for greater enterprise asset intelligence while pursuing an operational excellence for the benefit of our customers, employees and shareholders. Thank you for your attention today. I would now like to turn the call back to Doug for Q&A.
Doug Fox:
Thank you, Andres. Before we open the call to your questions. Let me ask that you limit yourself to one question and one follow-up. In addition Mike and I will be available after the call for any further discussions.
Operator:
Thank you. We will now begin the question-and-answer session. (Operator Instructions) And our first question comes from Andrew Spinola from Wells Fargo. Please go ahead.
Andrew Spinola - Wells Fargo:
Thanks. I wonder if you could just comment on the Q3 Motorola results, they've obviously bounced back quite significantly from Q2. I think you are expecting a number of the impacts that impacted Q2 to sort of weigh on Q3. And I'm just wondering if you could talk about how some of those one time issues might have weighed on Q3?
Anders Gustafsson:
The enterprise business was up 8% sequentially. We had strong growth in North America, Latin America and Europe but that was offset by a significant decline in Asia Pac. So some of the highlights I would draw your attention to will be several large wins of Android devices. So this year, we have seen Android becoming a much stronger factor in the retail and T&L space. Hardware were actually grew by double digits in the quarter, so that was very nice sequentially. And we did see some of those operational issues that we highlighted three months back to subsidy. So I would say, we saw a great sequential performance from Zion was up more than 50% still down year-over-year. But, that was big improvement. And the supply chain issues that we have experienced there I expect it will be completed resolved as we enter 2015. We had other supply chain issues more largely around the introduction of new warehouse management systems for the distribution centers. And I would say they were also largely resolving in the quarter and after we got over to the new ERP system as our integrated company now, we were up and running and shift in volume already at the end of last week – sorry, at the end of the first week. So I think that was a good testament to the integration activities there. And lastly, in China, obviously, China has continued to perform poorly, but we worked with enterprise business or guided them to some activities to help stabilize the business particularly taking some channel management actions to improve relationships and other things there to position ourselves for growth as we go forward. We have a lot of work to do on the talent side. But, I'd say here, now as we close we get the benefit of the Zebra team to who has a lot of experience in China and a proven track record to also help in driving that. So we are looking to leverage the Zebra leadership as we come together. But, I do expect that it will take some time before China becomes a humming part of our portfolio. And maybe lastly as we come together as a single phase 2 to our customers in 2015, I do have increased confidence in the combined business.
Andrew Spinola - Wells Fargo:
Got it. And then just one follow-up, the $640 million to $650 million that you expect in Q4 from MSI enterprise, I think that's – my numbers are correct down maybe roughly 5% year-over-year. I'm just wondering if that's sort of the run rate trend you see in that business right now. I mean the growth rates are kind of jumping around here in the last few quarters. What's your sense on that?
Anders Gustafsson:
So I think for Q4 of last year was a particularly strong quarter for the Enterprise business, so if you are on a constant currency basis it will likely be down more like low to mid single digits. And again, if you look at the regions you will see good performance in Europe, North America and Latin America and Asia Pac bringing performance down quite a bit for the entire group. But I expect as we start getting into more improved execution we will be able to get more predictable results and as the integration comes together you find some more near term opportunities to help drive growth. And but, we still feel comfortable with our long-term guidance of having the business grow by 4% to 5% through cycle.
Andrew Spinola - Wells Fargo:
Thank you.
Operator:
And our next question comes from Tim Mulrooney from William Blair. Please go ahead.
Tim Mulrooney -William Blair:
Good morning.
Anders Gustafsson:
Good morning.
Mike Smiley:
Good morning Tim.
Tim Mulrooney -William Blair:
You guys mentioned a surge in large deals during the quarter, can you just talk what was the source of those large deals, was it more brick and mortar stores or was it on the e-commerce side?
Mike Terzich:
Tim, this is Mike Terzich. I will take that. It was actually both. We had a strong quarter, the large deal pipeline was pretty robust as we typically see in the third quarter. We see some advanced placement of some technology solutions primarily to serve retail. But, our retail business as expanded over the last couple of years both at the tier one level which everybody has heard from us often on as well as in tier two. And we have also over the course of the last five years built some pretty solid relationships with the e-tailer side of retailer business. And we have seen material investments in all three of those areas, large deal, mid-market deal and the e-tail side of retail.
Tim Mulrooney -William Blair:
Okay. Thank you. And then I know on your call some time you talk about customer concentration, you give the top three customers as a percentage of sales, I'm wondering could you talk about how customer concentration would change following the combination with MSI enterprise?
Mike Terzich:
I can talk about that. I think Mike Smiley is going to grab the concentration figures for you. Essentially our go to market models are much – they are mere images of each other, so we don't think that large customer concentration will actually change in a material way we still deal with the same large set of distributors both businesses deal with the same set of distributors. And while we have some meaningful and user relationships none will be of a level that's 10% customer.
Mike Smiley:
Yes. And basically, we are not seeing as far as concentration it's very similar to a year ago. So it's really hasn't changed meaningful from prior year.
Tim Mulrooney -William Blair:
Okay. Thank you.
Operator:
And our next question comes from Paul Coster from JPMorgan. Please go ahead.
Paul Coster - JPMorgan:
Well, first, just a housekeeping question, you being kind of enough to provide us with some idea of what the revenue might look like on a pro-rata basis for the enterprise business in the fourth quarter. You have done so for the expenses, can you just explain why that is. So we can sort of understand what the process is that you are going through?
Anders Gustafsson:
Good question. I think there is a couple of things that go on. First of all, there is purchase accounting that's going to have to flow into our P&L along with that we are still getting our hands around how we will migrate half of transition service agreements how that will result in actual expenses going forward. So there is a lot of moving pieces coming together with fourth quarter type expense numbers. We will as we discussed our fourth quarter results, we will give a full view of what we see them to be in the first quarter.
Paul Coster - JPMorgan:
Okay. And then just going back to this large deal, sort of narrative it seems to be so threading so not just now with Zebra but the traditional business but with the enterprise acquired business. Does this yield more visibility or does it make your business ultimately a little bit more lumpy than it has been in the past?
Anders Gustafsson:
Yes. I think it probably makes it a little bit more lumpy, I think when you see – look at how – the range of forecast guidance that we give into future. It might be a little of wider than what we would have had for the traditional Zebra business as the large deals they – if you do get them, you get the big bump, but if you don't get it also of course impacts the other side. So it will likely mean that we will be a bit more bumpy, lumpy.
Mike Smiley:
Yes. Just as a sort of a follow-on point to that. I also think that the trend of revenue through the years will be different in the combined business than they have been for just the Zebra business. As we talked about there is more retail in the Motorola – the enterprise business that sort of drives more of a third quarter sale than a fourth quarter sale. So again, the trend will be a little bit different on a combined business as we go forward.
Paul Coster - JPMorgan:
All right. Thank you.
Operator:
And our next question comes from Keith Housum from Northcoast Research. Please go ahead.
Keith Housum - Northcoast Research:
Good morning guys, congratulations on a great quarter again. If I can just drill down more into the fourth guidance, so and it sounds like would be outside of FX and perhaps the Asia Pac decline in China, are you expecting relative flat to year-over-year sales for the enterprise group?
Anders Gustafsson:
First I will give you good guidance for both businesses here. So Zebra first we have a – in our outlook we see – still continue to see very favorable business conditions. We are poised to have a very strong finish to the year. Fourth quarter is going to be up approximately 7%...
Mike Smiley:
Year-over-year.
Anders Gustafsson:
Year-over-year and the 2014 is looking to be up about 14% year-over-year. So this is – we consider this to be very good results. We feel very good about this. 3Q was very, very strong quarter for us. All four regions had record revenues. We had record product revenues in our table top category mobile, card and our labels. So it's where do we get that many records in one quarter. And we certainly feel that we expanded our leadership position in the industry in the quarter or through the year. And we feel quite confident in our outlook for the combined business here. On the enterprise business, I would say we expect continued momentum as we exit Q3 into Q4. So the business will be down year-over-year some 6%, 7% in absolute terms but, probably about 3% to 5% in constant currency. We will be up or slightly up I would say year-over-year in all regions with exception of Asia. So it is – they should stable your experiencing or fairly well defined around Asia, China and Australia particularly. And I would expect that we will start seeing improvements in the enterprise business from renewed focus on execution and being really – everybody living and breathing and owning one business. And still think we are going to be very thoughtful and deliberate in how we go by integrating the business to make sure that we get the benefits, but we don't stub our toe on anything we can avoid.
Keith Housum - Northcoast Research:
Okay. I appreciate the color. So inside Asia, you can just throw down more there, is it more than just beyond a change in management which was required there as part of the separation or is there a – is greater issues happening down in Asia?
Mike Terzich:
This is Mike Terzich. I will take that. The couple of things on that Keith particularly one is that Asia business was originally structured in a way that there wasn't a defined leader for the business remain with the government business in Motorola. So we've had a combination of some leadership transition with the combination of some channel management dynamics that have went on in the business now. Our view on this has been to the degree that we provided some insight and some perspective. We think we got our hands around what the issues are – we have put forth some retention on some of the key talent. We know the distribution and the reseller relationships that business primarily flows through channel in the geography. And so as we exit the year, we are pretty confident that we could leverage Zebra's leadership. Our team, we got a lot of experience on the ground and the region and we think we can get that stabilized. But to Andres point, we are kind of sorting our way through a couple of quarters of some pain and it certainly does have some consequence to the fourth quarter outlook.
Keith Housum - Northcoast Research:
Okay. So the channel dynamics, it's not market demand related issue or is it more – it's more executional related issue?
Mike Terzich:
Yes. It's more on the execution side from our perspective.
Keith Housum - Northcoast Research:
Okay. And then if I can still ask one more question, can you break down the Motorola business that are more in terms of the scanners and computers and hardware local access network business and perhaps talk about the trends that you are seeing there and how you guys are performing?
Anders Gustafsson:
Yes. I think again if you were to look it through the lens of the geographic region also, I would say our data capture and mobile computing business and services have been doing well in the three main regions. Asia is obviously pulling everybody down there. The wireless LAN business tends to be a bit more choppy. They can have a good quarter but in next quarter can be more weak. So I think we have more work to do to make sure that we position the wireless LAN business for more consistent performance and consistent growth.
Keith Housum - Northcoast Research:
In mobile computers, I'm sorry?
Anders Gustafsson:
Mobile computers and data capture have been performing well in the three main regions. There have been – so the performance have been pulled down say by Asia but if you exclude Asia all the product – of those product categories will be doing well.
Keith Housum - Northcoast Research:
Great. Thank you.
Operator:
And our next question comes from Michael Kim from Imperial Capital. Please go ahead.
Michael Kim - Imperial Capital:
Hi. Good morning guys. Can you talk a little bit about the integrated product roadmap with the Motorola enterprise price business, when we might be able to see some of the initial solutions or integrated solutions? And then lastly, where do you some of the key opportunities for revenue synergies as you combine the go to market organization?
Anders Gustafsson:
I will start it kind of at the high level here and then we get into a bit more detail for you. But, I would say first, as we start looking at the integration now, our priorities start with growth making sure we get the combined business back to growth particularly the enterprise business to consistent steady growth rates. The second priority is around execution. We now according to large organizations together and as we do that we need to make sure we can really execute very, very crisply, very tightly. So we are going to have a lot of attention on the integration activities and how we roll out new programs to make sure we can really demonstrate our excellence in execution. And the third priority will be around how we can create a common culture for the organization. We are looking very much to make sure that's an externally oriented culture, so very customer centric where our customers provide the true Northstar for us to the direction. More specifically than to what the more shorter term opportunities are for the combined business I would say. First, we expect to go deeper and wider within our enterprise account I think with the combination of our broader portfolio now we are going to have some accounts that are predominantly say a Zebra account and some are predominantly an enterprise account. Now, we get a chance to go and expand the total footprint with those. We also believe that we have opportunities to take share in the channel where we have two good channel programs. And I think with tighter execution around the channel, we should be able to gain some ground there also. We also believe that we have good opportunities to expand both vertically and geographically, but maybe particularly vertically in the short-term where the Zebra side we have very strong positions in healthcare and manufacturing stronger than the enterprise side. But on the other hand, the Enterprise business has stronger positions in retail and transportation logistics than us that we think we can benefit from. And lastly, we will put a lot of focus on services and services tax rate, annuity tax rate, the services and supplies to make sure that we provide a broader offering to our customers, which seems to resonate well in our work so far. I don't Mike, do you want to…
Mike Smiley:
The one other point I think that you raised Michael which was on the roadmap side of the business and both organizations, this has been core to both companies innovations, we got very robust R&D deployments on both sides. We do have some longer term plans. And I would say that I would characterize them as more in the mid-term right now those product roadmaps have been pretty much set for 2015, products are in development and on their way so to speak. But, we will have an opportunity to integrate the portfolio in some meaningful areas particularly around mobility and where enterprise mobile computing, raggard mobile computing and mobile printing can come together we think that there is some really interesting ideas to enhance the performance proposition that those devices can have in the marketplace. But, that's going to take a little longer to sort out.
Michael Kim - Imperial Capital:
If I could sneak one more question in, perhaps on a global basis, are you typically finding that the purchasing cycles are pretty aligned with the legacy Zebra business or they slightly offset, I guess, how should we think of – I guess upgrade patterns on an end customer base?
Anders Gustafsson:
I think it varies, I wouldn't say that they are particularly aligned. I think take retail as an example where we both have strong positions. The way retailers buy is often that they buy one device before the other. They may evaluate in kind of in parallel but often they do buy one and then go on to the other one. So I wouldn't expect that we would have a perfect kind of synchronicity between the different product portfolios that we have in various industries. But, over a global basis I certainly would expect that there will be a – we will get the benefit of being very diversified across geographies products and verticals.
Michael Kim - Imperial Capital:
I guess maybe the takeaway would be that imply maybe a little less oscillation in the business on a longer term or through the cycle basis?
Anders Gustafsson:
Our aspiration clearly is that the – by combining the two businesses, we should have – we should get the benefit of the diversity we have – of the greater diversity we have.
Mike Smiley:
Michael that point that Andres made earlier that selling deeper and wider into those enterprise accounts. This is a trend that we have certainly seen for the last several years we talked about it on previous calls, which has been IT led standardization across technology platforms, brands, architectures. And we think we are going to be able to take advantage of that. And as more and more of the decision is made by IT organizations and they set standards for the technology they want to deploy, the Zebra and the enterprise branded products are kind of top in class and we think that we are going to have an advantage in the marketplace.
Michael Kim - Imperial Capital:
That's great. Thank you very much.
Operator:
And our next question comes from Jason Rodgers from Great Lakes Review. Please go ahead.
Jason Rodgers - Great Lakes Review:
Good morning all.
Anders Gustafsson:
Hey, good morning.
Mike Smiley:
Good morning.
Jason Rodgers - Great Lakes Review:
Looking at the product side, just wondering if you have any plans to rationalize any of the products that the enterprise solutions business or the focus more on just growing those products?
Anders Gustafsson:
I think we will look at the overall portfolio and we certainly will look at and say skew rationalization. We have on the Zebra side we are working that for years so trying to make sure we rationalize and reduce the number of skews to make it easier for us as what to manufacture and keep inventory and serve our customers right. I think we have a similar opportunity to do that also with the enterprise business to kind of simply the portfolio a bit. But obviously, we also want to make sure we do grow with that is the primary purpose of this whole thing.
Mike Terzich:
And Jason, one other point on that and we talked about this in the past, the product lines today are complementary to each other. They are not competitive to each other, right? And we have leading positions with each of our product categories and so while there is rationalization, we could simplify some things for the channel community. By and large those product lines don't compete with each other.
Jason Rodgers - Great Lakes Review:
Okay. And then looking at Europe definitely a strong quarter just wanted to get your thoughts on how sustainable that improvement is?
Anders Gustafsson:
Yes. Europe had very based strength. We were up in 10 out of 13 sub-regions particularly encouraged to get see strong growth from many of the southern European markets, we mentioned particularly along with U.K. and Germany. But there are also some choppy headwinds that we see from – I would say primarily today from FX. So the Euro has declined against the dollar quite a bit, but also some of the political activities in the far eastern regions of Europe. But the overall, we see very solid growth for both Zebra and the enterprise business as we go forward. The pipeline looks good, the run rate continues to be good and have a good momentum.
Mike Smiley:
Just as a – also for our forecast, the – our revenues negatively affected by about $2 million as a result of that facts. So some of that the forecast is muted because of that.
Jason Rodgers - Great Lakes Review:
Then finally any guidance as far as with the tax rate might look like next year on a combined basis?
Anders Gustafsson:
I think what we have been talking about is that we will be sort of mid-double between 10% and 15% on a GAAP basis, but we will be closer to 30% to 35% on a cash basis next year. So I think that's sort of our view what will happen is the both of those rates will converge to about 20% at the end of five years. So that's sort of our view obviously we are still pulling a lot of information together. But, to get to where we want but I think the nice thing is that that at the end of five years and throughout the entire time, we will build the repatriate cash without negative tax consequences so that the cash would be available to repay debt which will increase bottom line earnings.
Jason Rodgers - Great Lakes Review:
That's helpful. Thank you.
Operator:
And our next question comes from Andrew Spinola from Wells Fargo. Please go ahead.
Andrew Spinola - Wells Fargo:
Thanks. I'm sorry, if I missed this. But did you give any color or could you provide the EBITDA margin in the MSI business for Q3?
Mike Smiley:
No. We can't. That's something that – those are Motorola numbers and so I think keep in mind in those Motorola numbers are for discontinued operations. There is things like allocation and accounting for discontinued ops that makes those numbers difficult to – so to translate to sort of pro forma view. So the answer to that right now is no.
Andrew Spinola - Wells Fargo:
Fair enough. But do you – how do you feel about the 18% to 20% EBITDA guidance next year, I know you have more time with the business or I'm sorry 18% to 20% long-term guidance?
Anders Gustafsson:
No. We are feeling good about that. I would say we are really confident in the model that we've given. So at this point we don't have anything to suggest they should be different than we have been talking about the last six months.
Andrew Spinola - Wells Fargo:
Got it. And maybe a question for Mike Terzich. This cycle has been a little unusual for at least for someone who hasn't followed this industry for a long time, but you had gone like 7 or 8 quarters of at best 2% growth and now you have done four quarters of kind of strong double-digit growth. And I'm just kind of wondering how does the business usually react following periods like this. And is this a normal cycle or what are we missing back in September of 2013 that has changed so much in the last four quarters in your legacy business?
Mike Terzich:
It's a good question. I wish I had all the insight to answer it. But, I would say that based on my long history, we have seen cycles like this before. I mean we are six quarters in and I think we had six consecutive quarters of sequential revenue growth on the Zebra side of the business. And that's not unusual for us. I would say perhaps what's taken place of late is we have had a very robust business in North America. I think it's fair to say that back in 2008, 2009, we may have missed a refresh cycle in North America that resurfaced last year and into this year. And then last, I do think that there is a changing business landscape where I think there is a greater appreciation quite frankly for the efficiency productivity technology solutions that we offer businesses. And I think it's getting a bigger piece of the investment pie and we have had a lot of momentum and lots of people see the solution is delivering a hard ROI. And I think that's – there maybe a little bit of a landscape change here on a go forward basis.
Anders Gustafsson:
Just to add one thing to that. I think I believe is more accentuated in this cycle than prior ones is that I believe we have been able to extend our leadership position in the industry in at a greater pace than we have historically. We have talked about bifurcation of the competitive landscape a bit. And I think that's still the case that we have continued to grow faster than the market at the high end and some other people at the very low end are probably also growing a bit faster than the market. But, the people in the middle I think are feeling the pressure and probably not growing quite as fast.
Mike Smiley:
The last thing I would say is, as we go forward, we haven't really included revenue synergies in our mode. But, we really see an increased attach rate of our printers to Motorola Solutions going forward. So again to Andres point I think we will continue to sort of take that trend of expanding our leadership as we move forward.
Andrew Spinola - Wells Fargo:
Thanks. Just one last one from me that the quarter for service and software was quite strong up $2.2 million sequentially and I'm just wondering, is there anything one-time in there or this is for a flat strength in motion works and can we see this continue going forward? Thanks.
Mike Smiley:
Yes. Actually it's just fundamental run rate business that we did mention that Asia Pac has done well for us. And at this point there is no large one time things in those numbers at this point.
Andrew Spinola - Wells Fargo:
So just to clarify, what piece of the business in Asia is helping there, so it's not become motion works?
Anders Gustafsson:
Motion works is really in North America solution today with the NFL. In Asia, I think here we would see supplies that's the big piece and also some service maintenance activities as we go after repairs and other type of service offerings. The one thing that we also have in there is retail solutions, so the Hart Systems acquisition which does also provide a benefit.
Mike Smiley:
And then from a vertical standpoint healthcare obviously for a while has been very strong and supporting our supply sales.
Andrew Spinola - Wells Fargo:
Got it. Thank you.
Mike Smiley:
Yes.
Operator:
And our next question comes from Paul Coster from JPMorgan. Please go ahead.
Paul Coster - JPMorgan:
Yes. Thanks for taking my follow-up. I just want to drill into the Motorola Enterprise business a little bit. Can you give us some sort of sense to the breakdown between data capture and mobile computing and some proportion of revenues? And do you see the same growth rate for both moving forward?
Anders Gustafsson:
So I would say we don't break – that we don't break out the specific product lines helpful for traditional Zebra and I don't think we will start breaking out the individual product lines here also. I think we have seen both mobile computing and data capture grow at similar rates over the last several years. There has not been a big diversion between them. So no big difference, maybe one thing, I will just go back and talk a little bit about say the Q4 outlook here that Q4 last year for the enterprise business was particularly strong. There was – driven by number of things but I would say one specific thing that drove a very strong sales for Q4 of last year was that Motorola did a reorganization at the end of the quarter where all the – make all the sales people got new territories, which really put – really great incentive to make sure they didn't leave any leads behind. So I think that pushed up revenue a bit and probably left the pipeline a little weaker for the beginning of the year.
Mike Smiley:
But I think we would say the mobile computer for the quarter was a little bit stronger than we expected walking into the quarter.
Paul Coster - JPMorgan:
Right. And that was because of the Android upgrade cycle. So there is – even these are matured businesses. But I mean, you see growth and in the case of mobile computing at the momentum Android was a catalyst near term and I'm sure there is others coming up. What would be the types of catalysts we would expect from of the data capture side?
Anders Gustafsson:
So on the data capture side there is -- 2D barcoding is a big trend a lot of installations around the world are upgrading from 1D to 2D barcode readers. And they are also – the Enterprise business also released a new flatbed scanner, the bioptic scanner that has good traction here in early days. So there is a few new products that are opening up new categories for the enterprise business also.
Paul Coster - JPMorgan:
Okay. Thank you.
Operator:
We have no further questions. I will now turn the call back over to Doug Fox for closing comments.
Doug Fox:
Thank you very much and thank you everybody for joining us today. Our next regularly scheduled conference call will be at our fourth quarter earnings call some time in February. Thank you very much and have a great day.
Operator:
Thank you ladies and gentlemen, this concludes today's conference. Thank you for participating. You may now disconnect.
Executives:
Doug Fox – VP, IR Anders Gustafsson – CEO Mike Smiley – CFO Mike Terzich – SVP, Global Sales and Marketing
Analysts:
Andrew Spinola – Wells Fargo Keith Housum – Northcoast Research Brian Drab – William Blair Michael Kim – Imperial Capital Greg Halter – Great Lakes Review
Operator:
Good morning and welcome to the Zebra Technologies 2014 Second Quarter Earnings Release Conference Call. Joining us from Zebra Technologies are Anders Gustafsson, CEO; Mike Smiley, CFO; Mike Terzich, Senior Vice President, Global Sales and Marketing; and Doug Fox, Vice President, Investor Relations. All lines will be in a listen-only mode until after today’s presentation. [Operator Instructions]. At the request of Zebra Technologies, this conference call is being recorded. Should anyone have any objections, please disconnect at this time. At this time, I would now like to introduce Mr. Doug Fox of Zebra Technologies. Sir, you may begin.
Doug Fox:
Good morning. Thank you for joining us today. Certain statements made on this call will relate to future events or circumstances and therefore will be forward-looking statements within the meaning of the Securities Litigation Reform Act of 1995. Words such as expect, believe, and anticipate are a few examples of words identifying a forward-looking statement. Forward-looking information is subject to various risks and uncertainties, which could significantly affect expected results. Risk factors were noted in the news release we issued this morning and are also described in Zebra’s latest 10-K which is on file with the SEC. Now, let me turn the call over to Anders Gustafsson for some brief opening remarks.
Anders Gustafsson:
Thank you, Doug and good morning everyone. I’m pleased to report that Zebra achieved another quarter of record sales $288.4 million up 14% over a year ago and at the upper end of our guidance range. Non-GAAP net income of $0.84 per share was up 35% from $0.62 per share for the second quarter of 2013. We maintained strong gross margins and generated $55 million in the free cash flow. All around the second quarter was another very solid period for Zebra. Our sustained success demonstrates strong execution capabilities against the proven growth strategy, virtually all facets of our business met or exceeded our performance expectations as we further penetrated targeted industries more deeply and maintained our focus on delivering more innovative solutions to our customers. We also made solid progress on integration planning for day one readiness our first priority for the acquisition of the Motorola’s Solutions enterprise business as we lead up to closing. Ongoing strength in our core run rate business and further improvements in large enterprise deals characterized second quarter activity. All geographic regions contributed to the sales growth. In North America shipments to customers in retail and transportation and logistics remained buoyant. An uptick in core printer shipments, partially offset the expected seasonal decline in revenues from Hart Systems. In Europe further improvements in economic activity lead to our third consecutive quarter of record sales propelled by strength in the UK and Germany. And in Asia further diversification of our customer base supplemented improved shipments to manufacturing customers. We also made good progress on integration planning for the acquisition of Motorola’s enterprise business. Since announcing the deal on April 15, we established and staffed our integration planning office with teams across all business disciplines fully engaged in activities to prepare for day one as a combined entity. Our first priority has been and will continue to be the ongoing success of our combined organization. We have worked diligently to identify and start to address all critical areas of improvement and change needed to ensure this objective. We are very pleased with the progress we are making on the complex process of acquiring carve our business. In addition, we recently announced the passing of the HartScott-Rodino review waiting period, a key milestone. We expect to complete the transaction by year end. Let me now highlight some areas of progress in the second quarter. In all geographies Zebra has benefited from deeper penetration of targeted verticals. We continue to forge tighter, more strategic relationships with established and new customers. We increasingly look to us for products and solutions that help them gain greater visibility into their business operations. To this end both new and established Zebra products gained attraction. In North America, we had 16% sales growth with notably strong sales of mobile printers. Large deal activity included shipments of our popular QLn320 Mobile Printer and our PS4000 wireless print server to retail customers. Our innovative location solutions product also had a solid quarter with improving shipments to industrial customers who are increasingly taking advantage of the power of active RFID for asset location and motion management. In EMEA, nearly all sub-regions experienced sales growth which led to 16% growth in this region as well. Large deal activity included shipments of our compact MZ 320 mobile printer into postal applications. For a particular note, we had a very successful launch of our new ZT400 series midrange tabletop printer in the region with good uptick by retail and manufacturing customers. Healthcare also stood out with strong sales of our HC100 Thermal Wristband Printer as did our broad range of thermal and laser wristband products. In Latin America, we had modest sales growth of 4%, in part due to a challenging economic and political landscape in several countries. Growth in Brazil, was the most challenged with some impact from the World Cup. This performance does more than offset by growth in Mexico and other parts of Latin America. The region continued to be an area of strength for our card printer products supported by some nice wins in Argentina and Ecuador for financial services applications. Our custom applications group was particularly helpful in working with the Latin American channel partner to tailor our card printers for these applications. We also had robust growth of supplies in the region. Large deal activities picking up supplementing a steady run rate business and providing for a favorable outlook for the second half of the year. Asia Pacific also registered another strong quarter with sales up 9% on broad strength across the region including a pick-up in large deal activity. In India, card printers are supporting board of registration activities. In South Korea, the manufacturing recovery along with favorable trends in transportation and logistics and healthcare generated high demand for mid-range and desktop printers. In China, an improving manufacturing sector led to increased shipments of high performance printers for mission-critical applications. In addition, our diversification into the parcel delivery sector generated several deals for our desktop printers specifically designed to meet the needs of customers in emerging markets. Solid execution on a proven growth strategy remains the foundation for Zebra’s ongoing success. Our second quarter results demonstrate how we continue to extend our leadership through our focus on innovation to meet growing customer needs for asset visibility. Zebra is well positioned to benefit from the drive by enterprises for greater efficiencies in their supply chains by taking advantage of the Internet of Things and data analytics. The acquisition of Motorola’s enterprise business will enable Zebra to play anything greater more strategic grow in enterprise asset intelligence and mobility. Now our CFO Mike Smiley will provide a detail review of second quarter results and guidance for the third quarter of 2014. After Mike’s remarks, I will return for some brief closing comments.
Mike Smiley:
Thank you, Anders let me highlight some of the key components as Zebra second quarter results. First we had record sales was strong organic growth and increases in all four geographic regions. Second, adjusted EBITDA increased by 38% and third results were favorably affected by lower income tax rate. Now let’s take a look at sales performance. For the quarter, sales increased 14% from $253 million last year to a record $288 million. On organic basis, sales increased 12.5% with Hart contributing $3.6 million to the quarter as expected. Foreign exchange had a positive impact on sales were approximately $3.5 million net of hedges year-over-year. Sales for North America increased 16% to $129 million, in addition to the modest impact from Hart Systems the result primarily reflects strong growth in hardware with mobile printers for refresh and new applications performing best. We also had growth in desktop and tabletop printers. In EMEA, sales increased 16% as well to a new record of $94 million. The improving economic picture in Europe led to a great number of large projects to compliment an ongoing strong run rate business. While broad-based shipments to retailers in the UK, manufacturing in Germany and postal in Italy highlighted the quarter. Latin America’s sales growth of 4% reflects some weakness in Brazil, Argentina and Venezuela which was offset by growth in other parts of the region. In Asia Pacific, we had solid 9% sales growth with increases across nearly all sub-regions and in broad range of customers and verticals as a result of our ongoing activities to diversify our business in the region. Underscoring the diversity of Zebra’s business by product category, sales of hardware increased 14% and supplies advanced to 10%. Services and software revenue growth of 39%, reflects the impact of the revenues from the Hart Systems acquisition in addition to the organic growth of 11%. For the quarter – for the second quarter, gross margin was 49.3% up from 47.8% a year ago. As I mentioned, the higher gross margin reflects the impact of higher volumes, lower inbound freight cost and lower product cost. Net of hedges favorable currency movements increased second quarter gross profit by approximately $2 million year-over-year. Sales and marketing, engineering and administrative expenses increased less than 6% from a year ago compared with the 14% growth in sales. The growth in operating expenses was primarily related to higher compensation expenses including those from the Hart acquisition. Hart accounted for approximately $3 million of the $5 million of year-over-year growth. Total operating expenses also include $20 million in acquisition and integration cost which lowered GAAP earnings by $0.30 per share. The amount was principally for professional fees and integration activities associated with the pending acquisition of the enterprise business. Also included in the quarter is a loss of $2.4 million in interest rate swaps. During the second quarter, we entered into a series of hedges to fix the portion of the interest cost associated with the anticipated floating rate borrowings for funding the acquisition. Interest rates decreased slightly since entering into the swaps. The effective income tax rate for the second quarter was 11.1% the low rate reflects the impact of the acquisition and integration cost, which lowered income in the U.S. and increased through a portion of Zebra’s income from lower tax jurisdictions. Excluding these items, the effective tax rate is roughly 20%, because of these changes and in anticipation of the acquisition which were likely increased amortization, we’ve introduced non-GAAP measures to help investors gain a better understanding of underlying company performance. For the quarter non-GAAP net income totaled $0.84 per share up from 35% from $0.62 per share for the second quarter of 2013. Quarterly adjusted EBITDA was $69.4 million or 24% of sales compared with $50.4 million or 20% of sales last year. For the second quarter, inventories increased $6.7 million from the first quarter. Inventory churns increased from 4.7 times for the first quarter to 4.8 times for the second quarter. Net receivables declined $16.2 million from the first quarter. The day sales outstanding declined from 56 days to 52 days. We ended the period with $529 million of cash in investments with approximately 60% held in foreign accounts, all of which are invested in U.S. dollar denominated securities. Now let’s look at our 2014 third quarter forecast. We are forecasting third quarter sales in the range of $285 million to $295 million, which represent an increase of roughly 10%. The forecast reflects the company’s typical seasonality taken into account the summer slowdown in Europe. Third quarter non-GAAP earnings were expected in the range of $0.81 to $0.91 per share. Our forecast assumes consolidated gross margin in the range of 49% to 50%. Operating expenses for the third quarter, our forecast between $88 million and $89 million excluding the acquisition expenses. The forecast also assumes an effective income tax rate of 20% which we use for our non-GAAP calculation. That concludes my formal remarks. Thank you for your attention. Now here is Anders for some concluding comments.
Anders Gustafsson:
Thank you, Mike. Sharp execution across Zebra’s business led to our strong second quarter results. We continue to demonstrate excellent progress against our strategic goals to drive profitable growth and position Zebra for long-term success. Our focus on innovation in a broader range of products and solutions is making Zebra a more important strategic partner to customers for their critical asset visibility needs. Customers in retail, manufacturing, healthcare, sports and entertainment and targeted industries are increasing to seeing the value in working with the industry leader with the strongest brand and global go-to-market channels. The foundation for Zebra’s enduring success remains with our products and solutions. Our reputation for liability, durability and value continues to enhance our leading global brand and set the industry standard. During the first half of 2014, we introduced nine printer-related products to maintain a high cadence in this vital area. We are on target to release an additional 6 to 7 products in the second half of this year. In addition to the successful launch of the ZT series of tabletop printers, we announced two new mobile printers specifically designed to meet the needs of healthcare professionals. The QLn220 and 320 mobile printers are built with disinfectant, tolerant plastics for easy cleaning after each side use. The printers incorporate Zebra’s link Link-OS environment and have a multi-platform software development kit to enable easy compatibility with a variety of operating systems and other mobile devices. Healthcare remains an attractive growth market for Zebra has we continue to expand our offerings of printers, wristbands and labels to improve patient safety and help providers deliver healthcare more efficiently. Our proprietary Link-OS environment is now embedded in 14 Zebra printer models since its introduction two years ago more than 100 apps have been created to run on Link-OS by Zebra and a growing number of independent software vendors. Our retail and healthcare customers in particular received great value in Link-OS as an easy and secure way to centrally manage their wireless Zebra devices. This is one example of how Zebra is moving beyond the printer to allow our customers to easily embed our technology into the business processes, which will enable them to realize greater efficiencies and make smarter decisions about deploying to assets. Another area of growing opportunity beyond the printer is in RFID. Lastly our location solutions business reached an important milestone, building on the successful pilot last year, we recently announced a partnership with a national football league to install Zebra’s real-time location solution in 17 stadiums for the 2014 NFL season. Our sport solution using our proprietary motion works software will provide next gen stats on players feed, position and acceleration in real-time. The data can then be used to generate new experiences such as broadcast overlays of action on the field to enhance the fan experience. Our announcement with the NFL follows our announcement in May with Michael Waltrip Racing to deploy Zebra MotionWorks Motor Sports Solution, first-of-its-kind pit crew evaluation system. The value of motion management with high quality real-time information is clearly under rising sports. Zebra is well positioned with proprietary systems to help professional collegiate and other teams in practice and on game day. These solutions are excellent examples of how innovation is extended our core technology to have greater applicability across the broader range of solutions and verticals. As we plan for the integration of the enterprise business, we will use our existing Zebra strategic framework as the foundation to drive improvement. Since announcing the transaction in April, we have been able to make to take a deeper look into possible synergy opportunities. Based on our analysis, we now expect to achieve run rate across synergies of $150 million by the end of 2016. We will ensure laser focused execution on the integration and management of the combined entity to create value for our customers and shareholders. The acquisition of the enterprise business will secure Zebra’s leadership in enterprise asset intelligence. We will have the capacity to provide complete end-to-end solutions for our customers with leading global brands in scanning, mobile computing and thermal printing. With our broad range of solutions, including RFID, wireless LAN and location solutions, Zebra will be well positioned as the company of choice for mobile solutions that enhance the visibility of assets within the enterprise and across the supply chain. Zebra will play an increasingly important role in helping businesses get the data that lead to better informed decisions. Let me conclude by saying that, we are very excited about the future for Zebra. We have multiple opportunities for profitable growth and high returns and investments. Zebra is well-positioned to take advantage of important global trends in mobility, data analytics and the Internet of Things. We will continue to focus on maintaining the high performance of our current operations as we plan for the integration with the enterprise business to deliver attractive returns for our shareholders. Thank you for your attention today. I would now like to turn the call over to Doug for Q&A.
Doug Fox:
Thank you, Anders. Before we open the call to your questions. Let me ask that you limit yourself to one question and one follow-up. In addition Mike and I will be available after the call for any further discussions.
Operator:
Thank you. [Operator Instructions]. And our first question comes from Brian Drab from William Blair. Please go ahead. Brian your line is now open. And we’ll go on to the next question. Our next question comes from Andrew Spinola from Wells Fargo. Please go ahead.
Andrew Spinola – Wells Fargo:
Thank you. I was wondering if you could comment on the Motorola result today, I don’t how much time you had to look at them. But the enterprise business was down 8% versus roughly 1% Q1. It sounds like Motorola thinks that it was mostly a one-time blip and the business should grow for the year, do you had a chance to look at that and are you comfortable with the, what they are saying is going on in that business and the ability to return that business to growth?
Anders Gustafsson:
Yes, so we have had sometime to look at those numbers, and we were aware of what Motorola’s we’re going to say I think generally on their call. The underperformance as far as we can understand is driven by some performance issues around supply chain execution, some other integration execution issues around [indiscernible] and sales execution in Asia with some demand whereas they see it. We’ve looked at those issues stay, they do seem to be something that are fixable with a good amount of focus and, we obviously have we will apply our singular focus to the business of being, a larger company in the enterprise asset intelligent space. And we believe the underlying markets are performing quite well and Q3 should be a stronger quarter, they mentioned I think on their call that they have better backlog had a lot of new good wins particularly on the android devices to the – at the beginning of the quarter. So, we remain very excited about the overall acquisition and confident in our ability to generate good attractive returns for shareholders.
Andrew Spinola – Wells Fargo:
So is it fair to say that given, the time you’ve had to look at that business, you’re still comfortable with your 4% to 5% growth guidance for the pro forma business going forward?
Anders Gustafsson:
Yes, we think that’s a fair target for us. We believe we are not prepared to change that at this stage. And we have, we believe that we have a strong track record in – around execution, and how to really focus our execution on driving value and that’s sort of something we will be doing as we go forward.
Operator:
Our next question comes from Keith Housum from Northcoast Research. Please go ahead.
Keith Housum – Northcoast Research:
Thanks guys, and great quarter. Thanks for taking my question here. I guess Anders and Mike you guys provided a detail about what drove the increase in the cost synergy expectation from a 100 million, 150 million. And then what’s the starting point for, investors to look at, is it the number that was provided in the 8-K on April 15, or is it a number that we can back into based on the 8-K and Motorola provided last week?
Mike Smiley:
Yes, so the – this is Mike Smiley. First of all, I think as we’ve had some time to sort of dig into the numbers. We’ve been able to spend sometime on the cost of goods sold and we are – as a result of that we see ourselves going from the 100 million to 150 million. I would say also we’ve been spending a lot more time sort of thinking through our plans of how we execute on those synergies. And as a result, we think that the run rate when we get into 2017 will be roughly as $150 million better half than they were in 2013. So that sort of the direction that we’re putting together and feel – we feel confident about that.
Keith Housum – Northcoast Research:
Okay. And then can you remind me about the closing, I think I heard you I say you expected the deal close by the end of the year, but I thought I recall from some conversations perhaps with you guys, perhaps with investors that they were thinking time will be closer to the beginning of the fourth quarter. What’s the application for when the deal to close?
Mike Smiley:
So, we’ve said the second half of the year is we’ve working very hard in closing that transaction, our first priority and I think Mike will talk, Mike Terzich can talk to that is to make sure that we are able to continue to satisfy our customers when we close that acquisition and so as we do that we’re trying to be focused in having a clean close. And so we said that second half of the year and we’re confident that’s what we’ll do.
Anders Gustafsson:
Mike do you want to add any color on that.
Mike Terzich:
No I think the only, I guess the only other point to that Keith is, the second half is rapidly advancing in, likely positioned for us is going to be fourth quarter on that close. And to Mike’s we’re hard at work right now in the middle of lots of detailed integration planning to make sure we could stand that business up and run it effectively on day one.
Operator:
And our next question comes from Brian Drab from William Blair. Please go ahead.
Brian Drab – William Blair:
I hope you can hear me now.
Mike Smiley:
Yes.
Anders Gustafsson:
Exactly Brian.
Brian Drab – William Blair:
Okay, I don’t know what happened there my mic was on. So first question just on the retail strength that you continue to see. Can you tell us today, what percentage of your revenue just for the legacies Zebra business is coming from retail roughly. And then is this strength coming more on the retailer side meaning like, of course like distribution centers for online retailers or is it on the traditional brick and mortar retailer side or both?
Anders Gustafsson:
So the, I think on a global basis we think about 25% of our revenues come from retail. So that’s the broader number has been fairly steady is probably gone up a little bit this year with, as we’ve seen a retail being one of our strongest performing verticals. But it’s not radically different from what has been historically and maybe Mike can provide some extra color on the warehousing and other things.
Mike Terzich:
Brian now I think Anders is right on the market. It’s about 25% globally it’s different in each of the geographic regions. We’re enjoying certainly a very robust retail outlook and performance in North America, we’re seeing Europe come back online and the smaller regions Asia Pacific, Latin America it’s a little bit much more of a trailing effect, little bit of lift in Asia given the rising little class phenomenon that’s underway. As far as the application space a lot of what we’re seeing has been more in line with the traditional applications where Zebra has been a little bit more in the isle backup store, backup room there has been a long overdue somewhat boring out the necessity requirement to refresh some ageing technology. And that certainly has been put into play and I think that’s what we’re seeing in the numbers.
Brian Drab – William Blair:
Okay thanks that’s helpful. And then just given the recent press release on the NFL and first of all thanks for giving us some technology to make the NFL season even more fun. And can you talk a little bit about that and is this going to be meaningful in terms of revenue, are the broadcasters potentially going to mentioned Zebra as you’re name going to appear during the games and once the revenue, I know this is a lot of question. So when might the revenue hit, second quarter, third quarter and can you talk it all about opportunity per stadium, I know you’re putting sensors and all the – these columns throughout the stadium?
Anders Gustafsson:
Yes, the – so first we’re very excited about the opportunity. We think it’s a great example of highlighting the Internet of Things or enterprise asset intelligence for us, and how we can really bring this ability to operations, which is a physical world and tie that back into applications and internet. So the – we’ve been working with NFL for a quite a long time to pilot the systems last year and then start rolling it out this year, the initial agreement here is to implemented in 17 stadiums. So it’s first and foremost al the stadium that have Thursday football night games, but all teams would be part of that so this is put in that they’re widened. Our expectation is that we will rule it out for all the 31 stadiums later for this year also. We aren’t going to comment on the commercial terms particularly here, but we are excited about the opportunity and the revenue will start hitting second half of this year. The process I think the big opportunity to take this beyond the NFL. We have already made an announcement about Michael Waltrip Racing in May for NASCAR, they use it both for practice and for pit crew for evaluating pit crews and get more efficiency at the pit crews. But, we also have it on a ladies soccer team in China, Hockey team in Russia. We have lots of conversations now with basically all major leagues to see how they can take advantage of our sports analytics packages. So, I think that there will be lots of other types of sports doing this and going after also the practice fields for NFL and I would say one of the biggest themes that I hear when I – we talk to professional football leagues particularly is around how to get more people to attend the games and when they do attend the games and provide some enhanced value. So, part of what we can do with our solution is that we can provide new experiences for people who are at the games and we can also allow fans to engage with their teams in between games. So, you can do a fantasy football or other things that can be shared in a totally different way. So, I think from a sports franchise perspective, this is a great way of really having a much closer relationship with their fans and help that to improve their franchises.
Operator:
[Operator Instructions]. And our next question comes from Michael Kim from Imperial Capital. Please go ahead.
Michael Kim – Imperial Capital:
Hi, good morning guys. It sounded like – there is a bit of return in large deal activity, just curious if you can comment if you see that continuing through the balance of year. Also in the run rate business, if you see the channel inventory levels sort of normalized from historical levels?
Anders Gustafsson:
So, I’ll start and then I’ll ask Mike Terzich to amplify a little bit here. First on the channel inventory, it’s very healthy today. There is no abnormalities, I guess to say, our channel inventory, we feel it’s an appropriate level across the globe. Large deal activity has been and run rate business continues to do well. Our run rate business is strong, whereas the majority of our business, large deal activity has obviously picked up quite nicely this year, it will be started in the second half of last year and continue through the first half and we see strong pipeline across the globe for the second half of this year. So, we feel the business is in good shape and we comparatively very well positioned also.
Mike Terzich:
Michael, just couple other points on that. That is correct. I think the pipeline has increased in both value and volume in every geographic regions that we serve, most notably North America and Europe, but we also have a very strong pipeline that has been evolving in Asia Pacific, specifically Asia more around manufacturing vertical and the TNL market has been very robust in Asia as it continues to expand. In Europe it is nicely balanced that pipeline has some opportunity in the retail space, in the TNL space and in healthcare and in North America as we said earlier on the call it’s been driven by quite a bit of retail refresh, but also the TNL spaces got the nice opportunities as well. So, we’re feeling at this stage in the year, we’re in really good shape and to Anders earlier point run rate remains solid in all geographic regions and inventory levels are in very good position.
Michael Kim – Imperial Capital:
Okay, great. And then just specifically on the Latin America region, can you remind us, how important Brazil is it a country market and if you see an opportunity to sort of turn that positive, now that we have passed the World Cup period?
Anders Gustafsson:
So, Brazil is an important point of that America, but Mexico is the largest country for us in Latin America with Brazil being the second one. I would say over the last several years, the Latin American market has become more diversified for us, we’ve seen great growth in countries like Columbia. Chile has been another one. So, other markets are growing faster than some of the largest markets and that’s being very nice to see. Brazil has always been a bit more volatile for us, last year we had a tougher comp. We had a large deal that didn’t repeat itself in this quarter. And our belief is that the World Cup didn’t help the business momentum in Brazil, but we still believe Brazil is a good market for us and that there’s going to be a lot of demand for our products there.
Operator:
Our next question comes from Andrew Spinola from Wells Fargo. Please go ahead.
Andrew Spinola – Wells Fargo:
Thanks. Can I ask you to maybe drill down a little bit more on the synergies. Do you have a sense of maybe how the full 150 you expect to be realized sort of, however you think about it, X,Y, Z amount in 2015 and 2016. Our just generally does the $50 million come more front-end loaded or back-end loaded, the incremental $50 million? Thanks.
Mike Smiley:
Yes, this is Mike Smiley. I don’t think we have, we’re still working on exactly when that’s going to fall out. We do think that there is a meaningful portion that comes in the first year, but maybe more towards the back-half of the first year. But, again, I think the big reason for the increase from 100 to 150 is again, because of looking at our raw material cost. And then the other piece is the fact as we look through the activities that help us achieve the 150 outside the parts cars. We the ability to do those a little sooner than we had expect, I will tell you, when we did the $100 million, that was our best estimate at that time. So, I think the 150 is a more studied view today. But we’re – it’s a little bit premature to give you a better view as exactly when that’s going to fall out year-to-year.
Andrew Spinola – Wells Fargo:
Fair enough, thanks. And then just on supplies that business continue to do quite well, it sound like the environment, which is generally pretty good in your end markets. Do you think that this business can continue to run at rates close above the corporate average sort of around 10% maybe going forward?
Anders Gustafsson:
Yes, we are very bullish on the supplies business, we first I’d say it’s a very, very large market and we have a very small market share. In North America, we are the most penetrated and it’s been a high growth market – business for us here. But, if you look at markets like Asia Pac and Latin America, we are just starting to work on healthcare products there. And we’d had, actually the strongest growth in the quarter for supplies was from a Asia Pac and Latin America. And another area which we think still has lots of growth opportunities for us for supplies is in healthcare or wristbanding and other labeling for healthcare.
Operator:
[Operator Instructions]. And our next question comes from Keith Housum from Northcoast Research. Please go ahead.
Keith Housum – Northcoast Research:
Hey my question is for Mike Smiley, I just want to follow-up. Mike, can you just help us drill down for about 150 million synergies. Is that coming from the number that investors come back into off of Motorola’s 8-K or is that numbers that provided with the April 15, 8-K when the deal was announced?
Mike Smiley:
So, are you talking Keith about standard cost?
Keith Housum – Northcoast Research:
Yeah. There is a little big question about what exactly you guys are inheriting in terms of operating expenses and things of that nature. And we try to back into the numbers and look at – I think we look at two different scenarios. So, I just want to understand what our starting point is?
Mike Smiley:
I guess Keith what I don’t want to do and I can’t really tell you exactly the math that makes up the $100 million that something you have to ask MSI on. But, and so our numbers is basically looking at the starting point of what we see for 2013 and looking for what we see as an optimal organization going forward as well as understanding opportunities in reducing the cost of our material. So, it’s not really reconciled off of the $100 million that MSI gave us and by the way, I think standard cost is a definition, which sometimes can give the idea that these are cost that our and our business and we’re going over. But, some of these costs were really never coming over and not sort of expected to be a burden to our P&L. So, I think if you try to reconcile those two numbers that maybe difficult to do.
Keith Housum – Northcoast Research:
Okay. I appreciate the commentaries there. And then if I just come back to the core business, it sounds like in past quarter as a little more conversation was focused on the refresh cycle, where if I understood, stand from today’s script it’s more driven by the penetration in the vertical that you play in. Is that a correct understanding or do you think the mix of the volume growth has more equalized between both the refresh cycle and increased penetration?
Mike Terzich:
Keith this Mike Terzich. I think you’re correct, I think certainly in the past quarters we talked to the point of the refresh cycle. From an experience perspective, we know that the cycles labs hard to say, hard to predict how long they run. Historically they’ve run longer, than the one we’re in right one. But we also know that market dynamics have changed a little bit relative to some of the globalization and some of the competitive issues. So at this point, I would say that the balance in the quarterly performance shifted on us, a little bit away from the run rate and a little bit more towards the deal opportunity, which is not uncommon, if you look at the surge we’ve seen in the Europe and the robust outlook we have in North America. We’re enjoying the deal activity on top of the run rate, but we seen a little moderation in the run rate.
Mike Smiley:
I would say also the refresh tends, or large deals are often refreshed, but not always refreshed. And we do penetrate more deeply into some of our existing accounts with large deals and I would say this quarter we had some very nice large deals in manufacturing in China going into local domestic Chinese manufacturers who both are, high-end Exide printers. So we still certainly continuing to drive further penetration into all our verticals in the global basis and that’s a good, provides a good growth opportunity for us.
Operator:
Our next question comes from Greg Halter from Great Lakes Review. Please go ahead.
Greg Halter – Great Lakes Review:
Yes good morning and congrats on the excellent results.
Anders Gustafsson:
Thank you.
Greg Halter – Great Lakes Review:
Just wanted to see if I could get your thoughts on how your three large customers did in the quarter and then what you are seeing going forward there?
Mike Smiley:
Yes this is Mike Smiley, I don’t think we had huge changes in the top three. Keep in mind those are all vendors, distributors and so they are not really representative sort of the three largest end customers. But we didn’t see overall any major changes in those top three customers.
Greg Halter – Great Lakes Review:
All right, and as I understand the MSI piece works with them as well?
Mike Smiley:
Yes.
Greg Halter – Great Lakes Review:
And one last one for you on the product innovation side, the Zatar integration iBeacon just wondered if you could comment on how that’s going? Thanks.
Mike Smiley:
And so Zatar in general we continue to be very excited about the opportunity that it offers. Our pipeline is growing and we continue to work on expanding our the functionality of Zatar. Beacon is one application that we’ve seen a lot of interest around, it’s primarily I would say two used cases, one is in retail where the beacon and it can be used to do locationing of shoppers in the store and help push couponing and other things to them. And we can do that with Zatar in different ways, you can either use your smartphone for this, which is how beacon solutions work or we can put it up on a more common screen, which is quite unique what we can do. We also see in used cases whether it’s in healthcare to pour, say helping to direct somebody who comes in at the to general incur desk and when I find radiology and they can use a beaconing technology to guide them to how to walk through the maze of the hospital.
Operator:
We have no further questions. I will now turn the call back over to Doug Fox for closing comments.
Doug Fox:
Thank you everybody for joining us today. Just as a reminder, our next quarter – schedule quarterly conference call will be on November 4th. So everybody have a good day. Thank you.
Operator:
Thank you ladies and gentlemen, this concludes today’s conference. Thank you for participating.
Executives:
Anders Gustafsson – CEO Mike Smiley – CFO Mike Terzich – SVP, Global Sales and Marketing Doug Fox – VP, IR
Analysts:
Brian Drab – William Blair & Company Paul Coster – J.P. Morgan Securities, Inc Keith Housum – Northcoast Research Michael Kim – Imperial Capital, LLC Greg Halter – Great Lakes Review Andrew Spinola – Wells Fargo Securities, LLC
Operator:
Good morning and welcome to the Zebra Technologies 2014 First Quarter Earnings Release Conference Call. Joining us from Zebra Technologies are Anders Gustafsson, CEO; Mike Smiley, CFO; Mike Terzich, Senior Vice President, Global Sales and Marketing and Doug Fox, Vice President of Investor Relations. All lines will be in a listen-only mode until after today's presentation. (Operator Instructions). At the request of Zebra Technologies, this conference call is being recorded. Should anyone have any objections, please disconnect at this time. At this time, I would now like to introduce Mr. Doug Fox of Zebra Technologies. Sir, you may begin.
Doug Fox:
Thank you. Good morning. Thank you for joining us today. Certain statements made on this call will relate to future events or circumstances and therefore will be forward-looking statements within the meaning of the Securities Litigation Reform Act of 1995. Words such as expect, believe, and anticipate are a few examples of words identifying a forward-looking statement. Forward-looking information is subject to various risks and uncertainties, which could significantly affect expected results. Risk factors were noted in the news release we issued this morning and are also described in Zebra’s latest 10-K which is on file with the SEC. Now, let me turn the call over to Anders Gustafsson for some brief opening remarks.
Anders Gustafsson:
Thank you, Doug and good morning everyone. I'm pleased to report that Zebra achieved record first quarter sales of $284 million and earnings of $0.82 per share including acquisition costs that reduced earnings by $0.09 per share. Earnings per share increased 78% year-over-year on sales growth of 22%. All geographic regions contributed to the sales growth. Improvements in large enterprise deals and the incremental contribution from the Hart Systems acquisition drove record sales in North America. In Europe, more sustained economic growth in the UK, Germany and other large countries helped us achieve record sales in this region as well. Overall, the record results also reflect sharp execution of an effective business strategy and broad based strength across our diverse business. For the quarter, the improvement in large deal activity complimented an ongoing strong run rate business through distribution partners. Sales were robust across all product lines. The notable increase in service and software revenues reflects the impact of our acquisition of Hart in December. We also saw improving profitability as our gross margin exceeded 51%. The growth in sales improved gross margin and leverage on operating expenses contributed to first quarter free cash flow of $47 million. As most of you are aware, a few weeks ago we announced our definitive agreement to acquire Motorola Solutions, Enterprise business excluding iDEN. Zebra gives fiscal assets a digital voice to drive business value; this is what we refer to as Enterprise Asset Intelligence. This transaction will create the largest player in Enterprise Asset Intelligence, while complementing and accelerating Zebra's transformation into company that provides the necessary building blocks for truly smart enterprise, in this Internet of Things world. The initial response to the amount spend from customers, channel partners and employees has been overwhelmingly positive. We further believe the combination of the two leading companies in our industry will create the highly appealing financial proposition for our shareholders from our increased scale significant synergies and greater participation in attractive secular trends. Now more than ever, we believe Zebra is well positioned to extend our industry leadership. Let me now highlight some areas of progress into first quarter. Product innovation remains a corner stone of Zebra's strategy. We continue to have a strong cadence of product introductions enhancing our value proposition with customers in targeted industries. During the quarter, we expanded the capabilities of our Zatar platform with the ability to integrate iBeacon technology to customize in-store displays. We also recently announced our first commercial agreement within important reseller to take advantage of the platform to offer their customers a new range of services and we are now working with a strategic healthcare partner, which is using Zatar to remotely manage and support printers through cloud based infrastructure as well as to manage our RFID tagged pharmacy trace within hospital. This week, we are excited to be announcing a great leap forward in innovation with our new ZT400 family of mid-range table top printers. Designed for maximum feature flexibility, the ZT400 is easier to integrate with best in class connectivity options. It gives customers faster print speed and quality and it is easily configurable for connectivity, communications and media handling to address a broad range of applications including RFID. With Link-OS and NFC communications, the ZT400 will be easier to manage over the cloud and obtain powerful web-based support. From the vertical perspective, we will soon be introducing the QLn healthcare solution series. This innovative mobile printers expand the capabilities of our popular QLn mobile printers to ensure patient safety and lower the risk of specimen mislabeling. The printers meet National Specimen Labeling standards, among several innovative features. They're built with disinfectant-ready plastics that allow healthcare workers to safely and easily clean the printers to reduce contamination risk. During the first quarter, we also advanced activities to further penetrate the existing market, we serve. In North America, we had record sales for the third consecutive quarter with further improvements in large enterprise deals and a steady high run rate business. Printer shipments to strategic accounts in retail and small package delivery were particularly strong as customers refresh a legacy product and implemented new applications. The improved pace of large deal activity has continued and the business pipeline is strong going into the second quarter. For the quarter, Hart Systems generated incremental revenue of $12 million substantially only North America. The acquisition of Hart holsters our leadership within retail and serves to address vital customer needs in the rapidly changing retail business environment. In EMEA, the continued improvement in the Euro zone economy contributed to our record sales performance in this region. Nearly all sub-regions experienced year-over-year growth with particularly strong demand in the UK, Germany, The Nordics and Spain. With a solid number of smaller deals, product shipments were notably strong to customers and retail, postal and rail. We also had robust growth in healthcare with thermal wristbands helping to support strong growth in supplies. Looking ahead, we have improved confidence in our email business based on the continued strong deal pipeline. In Latin America, sales increased to 11% driven primarily by solid run rate activity continued challenges in Argentina and Venezuela, were more than offset by strength and other parts of the regions. In addition to the strong run rate business, we had continued success with the deployment of card printers. Our supplies business was also strong supporting manufacturing customers in Mexico. Finally, in Asia-Pacific sales were up a solid 15% with broad strength in the region. We had robust shipments to retail customers in Australia. Further manufacturing heavy in Korea, contributed to growth in the region. As did growth in shipments to customers in China during traditionally slower period because of the Chinese New Year. We expect the positive business momentum to continue in the second quarter. Overall, Zebra's record first quarter results demonstrated continued improvement in business conditions and a strong global demand for our products and solutions. Our commitment to innovation enable Zebra to help our customers gain greater visibility in to the extended value changes, to improve critical business processes. Our deeper engagements with customers across industries and geographies coupled with our recently announced agreement to acquire the enterprise business of Motorola will enable Zebra to play a greater role in the important trends of Enterprise Asset Intelligence and mobility. Now our CFO, Mike Smiley will provide a detail revive of first quarter results and guidance for the second quarter of 2014. After Mike's remarks, I'll return for some brief and closing comments.
Mike Smiley:
Thank you, Anders. Let me highlight some of the key components of Zebra's first quarter results. First we had record sales with increases in all four geographic reasons. Second; operating leverage enabled EPS growth of 78% and third Hart performed strong in line with our expectations. Before reviewing our financial performance for the first quarter. Let me quickly review the details of a recent announcement to acquire the enterprise business for Motorola. As a reminder, we are not acquiring the iDEN. The purchase price of the transaction is $3.45 billion in cash which represents a multiple for the business we are buying of approximately 10.9 times adjusted EBITDA for the 12 months ended March 31, 2014 or 8.3 times EBITDA when you include expected synergies estimated at $100 million. We intend to fund this transaction through a combination of $3.25 billion of new debt and $200 million of cash on hand. As structured, the transactional make efficient use of our offshore cash holdings. Now let's take a look, at sales performance for the first quarter. For the quarter, sales increased 22% from $237 million last year to a record $288 million. On organic basis, sales increased 17%. Foreign exchange had a positive impact on sale of approximately $3 million net of hedges year-over-year. Sales for North America increased to a record $133 million up from 29% a year ago. In addition to the impact from Hart Systems, the result reflects strong growth in hardware with mobile printers performing best. We also had growth in desktop and table top printers. Sales on an organic basis exclusive of Hart, were up also 17%. In EMEA, sales increased 18% also to a new record. Nearly, all of our 13 sub-regions had year-over-year growth. The region had strong growth and retail, postal and rail in addition to healthcare with strong growth in thermal wristbands. In Latin America, sales increased 11% higher shipments to customers in Mexico and Brazil, offset ongoing weakness in Argentina and Venezuela from the economic and political challenge in those countries. In Asia Pacific sales increased 15% with growth in nearly every sub-region with notable shipments to customers and retail manufacturing. Underscoring the diversity of Zebra's business by product category, sales of hardware increased 18% and supplies advanced 11%. Services and software revenue grew 123% which reflects the impact of the revenues from the Hart Systems acquisition resulting in organic growth of 22%. For the first quarter, gross margin was 51.3% up from 47.7% a year ago. The higher gross margin reflects the impact of higher sales, a reduction in freight cost and the positive contribution of the operations of Hart. Now that hedge is favorable, currency movements increased first quarter gross profit by roughly $2 million year-over-year. Sales and marketing engineering and administrative expenses increased 8% from a year ago. The growth is primarily related to higher employee related expenses an increased expenses for outside professional services. Hart account for approximately $1.9 million of the $6 million of year-over-year growth. The operating expenses which are up 11% over a year ago included about $5 million in acquisition cost. The increase in acquisition cost was principally associated with the company's agreement to acquire the enterprise business of Motorola. Quarterly operating income of $53 million plus depreciation and amortization of $9 million and $5 million of acquisition exit and restructuring cost totaled $68 million of adjusted EBITDA. This compares with $38 million in adjusted EBITDA for the prior year quarter. As a result of the announced acquisition. We've started to present adjusted EBITDA in our press release. We believe this measure will help investor better understand the fundamental performance of our business. The effective income tax rate for the first quarter was 22.3%. The rate reflects the impact of approximately $4 million of acquisition cost to not deductible for tax purposes. Earnings totaled $0.82 per share including a reduction of $0.09 per share for acquisition expenses on 51 million average shares outstanding. At the end of the first quarter, we had 50.5 million shares outstanding. Financial results for the first quarter 2013 included exit acquisition and restructuring cost of $0.04 per share. For the first quarter inventories decreased $1.7 million from the fourth quarter. Inventory turns increased from 4.1 times for the fourth quarter to 4.7 times. Net receivables were up $4.7 million from the fourth quarter. The day sales outstanding declined from 65 days to 56 days. We entered the period with $468 million of cash in investments with approximately 60% held in foreign accounts, all of which are invested in US Dollar denominated securities. Now let's look at our 2014 second quarter forecast. We were forecasting second quarter sales in the range of $280 million to $290 million which represents an increase of approximately 13% year-over-year. The forecast reflects the company's historical, seasonal increase in the printer and supplies business offset by the typical sequential declining revenues from Hart Systems. Second quarter earnings are expected in the range of $0.74 to $0.84 per share excluding acquisition cost of 25% from last year's EPS of $0.60 per share excluding $0.03 per share of exit restructuring cost. Our forecast assumes that consolidated gross margin in the range of 48.5% to 49.5%. Also reflecting the seasonal lower contribution from Hart Systems. Operating expenses for the second quarter are forecasted between $88 million and $90 million excluding acquisition expenses. The forecast also assumes an effective income tax rate of 20%. That concludes my formal remarks. Thank for your attention. Now here's Anders for some concluding comments.
Anders Gustafsson:
Thank you, Mike. Zebra's strong first quarter results demonstrate the success of our strategies to drive profitable growth. Our investments in product innovation, emerging technologies, channel development and geographic expansion of making Zebra more strategic to more customers in new ways. Our business diversity, the global strength of the Zebra brand a sustainable competitive advantages we continue to possess, would enable us to extend our industry leadership. We see multiple avenues for growth and high returns, as we diversify and expand our business to leverage opportunities from emerging technology trends. Through the acquisition of Motorola's Enterprise business. We will have the ability to offer smart solutions, enabling companies to identify, track and manage their assets, transactions and people. These emerging technologies include data sensing, tracking and capturing devices that transmission of those resulting data streams via a secure wireless and wireline network, flexible cloud based application platforms and big data analytics to mind the data streams for actionable business insights. Looking ahead, the new Zebra will be a clear leader at the forefront of innovation in Enterprise Asset Intelligence Solutions. With an extensive R&D platform and a significant patent portfolio. Our expertise in RFID technologies now with enterprise computing, scanning, specialty printing, wireless LAN and location solutions will not only give us scale in procurement, manufacturing and logistics. It will vastly expand our distribution reach and deepen our network of value added channel partners. All of this will come together, within a global organization that has a deep history of well established brands and innovation. Finally, the great diversity of our business. Our financial strength and continued industry leadership provide us the resiliency to pursue multiple growth opportunities and our recent investments are critical high return activities that helps Zebra penetrate existing markets more deeply, as well as expand our presence in new exciting areas of growth. All of this gives us great confidence and optimism in Zebra's future. Thank you for your attention today. We look forward to providing you with regular updates on our progress through 2014. I would now like to turn the call back to Doug for Q&A.
Doug Fox:
Thank you, Anders. Before we open the call to your questions, let me ask that you limit yourself to one question and one follow-up. In addition Mike and I will be available after the call for any further discussions.
Operator:
Thank you. We will now begin the question-and-answer session. (Operator Instructions) And we have Ryan Treff from William Blair in line for question. Please go ahead.
Brian Drab – William Blair & Company:
Good morning, this is Brian Drab. How are you?
Anders Gustafsson:
Good.
Brian Drab – William Blair & Company:
Good, just Mike really quickly to clarify you said 22% organic revenue growth and I missed what that was for – was that for software segment?
Mike Smiley:
That was for – the difference would be for Hart. So we had about $12 million of revenue for Hart that we didn't have a year ago.
Brian Drab – William Blair & Company:
Right. Okay, so $12 million and so the growth in North America of 29% given Hart is, I guess it's about 90% in North America. Maybe more the – you had high-teen, maybe 17%, 18%, organic revenue growth in North America.
Mike Smiley:
17%.
Brian Drab – William Blair & Company:
Okay, sorry if I missed that. Okay, 17% so very strong organic revenue growth rate and I'm trying to just drill down into. If you look at the first three quarters of last year with average of around 2% revenue growth in North America. You've talked about the step up in large deal activity but also step up in the run rate business. You mentioned small package industry is going through a refresh cycle. Can you just talk about what's driving that refresh cycle, is it really focused on in one industry or is it more broad and are you seeing more, is a proportion of sales. Are you seeing more large deal impact than you did last year?
Anders Gustafsson:
I'll take the first part of that and then I'll hand it over Mike Terzich for that follow-up. So Q1 was a very good quarter for us overall in North America, with a strong run rate business, but it was very much complimented by large deal activity, which have has really ramped up over the last three quarters for us. North America is the most diverse region we have, so from a vertical perspective. We saw particular strength in retail, T&L and healthcare and when we look forward. I guess, we've – we see more of the same. We have good momentum in the business today. The pipeline for large deal continues to look very healthy and the run rate is performing very well also. So now, Mike Terzich.
Mike Terzich:
Okay, Brian. Just a couple added points what Anders articulated here. In North America we enjoyed a particularly strong quarter in the retail, the large deal activity has come back. I think retail has been somewhat on the sidelines over the last couple of years. there's a been a lot, a lot of stuff going on in the retail dynamics from a project perspective, but there's a quite a few projects that have been put back into play. Healthcare as Anders noted and I think the other piece to this is. Historically, we've been seeing some refresh rates in North America. This is probably been the market, where when you go back 2008, 2009. When things kind of reset after the economic challenges of that period. North America was still the one market that I think has been a little absent some of those refresh cycle. We may have actually the refresh cycle at some point and we are seeing a surge that's supporting that run rate business. So we've got the best of both worlds right now. We've got the return of large deal activity principally centered and retail in some of the T&L space combined with a strong refresh run rate through the traditional distribution channel.
Brian Drab – William Blair & Company:
Okay, thanks very much.
Operator:
And we have Paul Coster with J.P. Morgan in line with a question. Please go ahead.
Paul Coster – J.P. Morgan Securities, Inc:
Yes, thanks very much appreciate you taking the questions. I just want to sort of follow through on Brian's questions here. The visibility seems to be improving which obviously is a result of this bigger deal. So the bigger deal, are there more deals, are they bigger and are they also very sort of more extended timeline? Plus can you give us a some sense of all three of those metrics and how they're evolving?
Anders Gustafsson:
So specifically for North America, we have I guess as all of those, we have more large deals. They have become somewhat larger or the average is probably similar to what it was before, but we have probably have a few more larger deals and some of those larger deals, do spend more than one quarter.
Paul Coster – J.P. Morgan Securities, Inc:
Now that you generally sort of taking the products off the shelf or is there any sort of project, so they're not occurring through revenue associated with these, that helps you sort of maybe there is some cost attached to it but it gives you even more confidence around the timeline because you know what your project deliverables are?
Anders Gustafsson:
Most of our products in these larger deals use more standard products, but we do have more custom software applications to be put on them, so there's some specific things for communications or integrations or other things to make them more easily integrate into our customer's networks. So we do have some of that, but there's a pretty light touch for the most part, as far as how much customization we do on our products.
Paul Coster – J.P. Morgan Securities, Inc:
Okay, last question on Hart. Can you talk just little bit about the growth opportunity. There is, is it international or is it sort of cross-selling into your existing US base or is it both any color, that would be helpful?
Mike Smiley:
Just a little bit of refresher, then I'll turn back to Anders to talk about just as a basically half of Hart's revenue comes in the first quarter of the year so, as we go forward Hart will become less significant in quarters two through four, but this being sort of significant. We called it out a little bit more in our call and I think Anders can talk a little bit about the growth opportunities.
Anders Gustafsson:
I think there is lots of growth opportunities in North America and in the international markets. So the market share of Hart's approach of more of a self-service inventory solution is still pretty low. So there's lots of opportunities to go after the more traditional heavier workforce implementations that most retailers use and there's been good progress on couple of nice wins in the first quarter and some good pilots that they're doing. If you think just about, the whole omni-channel activity for instance that's a big driver for having greater inventory accuracy. So more and more retailers are looking to be able to ship customer's orders, customer request from any store or from any warehouse. So having then, when you're taking a order and do that you've got to have more confidence that you have accurate view of your in-store inventory or warehouse inventory. So that's something that's Hart very much helps retailers do. So I see this as a market which is still very low penetration and it plays to some strong secular trends in retail.
Operator:
And we have Keith Housum from Northcoast in the line with a question. Please go ahead.
Keith Housum – Northcoast Research:
Thanks, gentlemen I appreciate you taking the call and great quarters -- quarter. As we look at the growth, hardware had a fantastic quarter year-over-year. You find a little bit more color on, is that growth coming from the refresh cycle or perhaps a bit color on new verticals that you guys are in or expanded product entries, got new business this cycle or perhaps you didn't have, the last year or even last refresh cycle that we saw.
Anders Gustafsson:
The strength in the hardware business. First I'd say, I'll give the [into] and I'll hand over to Mike Terzich again. I'll say the strength in the hardware business broad based. Cleary the refresh cycle is giving an extra boost to it, refresh is printer-centric, it is very hardware-centric but it comes from refreshes, it comes from the work we've done to penetrate new vertical like healthcare, partial deliveries in Asia-Pacific. Lots of things that have contributed to it, but for the quarter I would say large deal activity was made with the largest single contributor to the increase. Mike, any further thoughts?
Mike Terzich:
Okay, Keith. Yes, I think I would say the characterization the hardware performance kind of goes back to some of the prepared comments that Anders made earlier which is, we are really enjoying the diversity of our business. When you look at geographic diversity and you look at the vertical market diversity. It's really playing very favorably for us. So we are enjoying the large deal activities that have been primarily associated with the retail and the T&L space. We are seeing refresh which is been driven in multiple geographies. Asia is a big manufacturing corridor for us now. So we are enjoying refresh in Europe and in Asia and even in North America some of the warehousing applications. We are seeing some refresh on some of the heavier side of our hardware business. And we are getting the emerging growth opportunities that are coming up from the spaces like healthcare and we've obviously got some purposely built design products that are going to be entering that space. We are starting to see some hardware demand even in those emerging verticals. So it's diversity that's really working for us across the business right now.
Keith Housum – Northcoast Research:
I appreciate that and then if I can just drill down, hi for Michael Smiley just drill down on gross margin of the quarter. You know obviously Hart was contributor and [freight] cost, I'm trying to understand a little bit more about the Hart business. Whether it'd be safe to assume that maybe the – increase in the gross margin was 50% attributable to Hart or is that for us too little, too small?
Mike Smiley:
I'm sorry are you saying 50% of the gross margin, explain that again?
Keith Housum – Northcoast Research:
Yes, gross margin improvement compared to last year. With that 50% improvement [indiscernible] for the Hart.
Mike Smiley:
Well, I don't know that it'd be 50%, but I can tell you the gross margin. Again we had about roughly $12 million of revenue from Hart. The gross margin on Hart is meaningfully higher than the company average. So on $12 million it helps, it doesn't certainly explain everything. We also had the higher volumes. We are able to spread more of our overhead over greater number of units, so I would call that better absorption. I will also say, our operations team basically hit on all cylinders this quarter really performing extremely well. They've been investing a fair amount of time and energy in projects that help us to run that part of the business better. We are not planning for exceptional performance every quarter and I think our second quarter gross margin forecast sort of gives ourselves something a little bit closer to the average, but we certainly performed extremely well in the first quarter and the other piece is obviously benefitted a little bit from foreign exchange. So those of you, Hart better absorption lower overhead and then foreign exchange or it's sort of the four primary drivers that we point to.
Anders Gustafsson:
But Hart will be a little less than it would not be as much as 50% at a gross margin that is less than that.
Mike Smiley:
Yes
Keith Housum – Northcoast Research:
Got it, all right. Appreciate it. Thank you.
Operator:
And the next question comes from Michael Kim from Imperial Capital. Please go ahead.
Michael Kim – Imperial Capital, LLC:
When you're thinking at your sales pipeline? How you continue to see the hardware makes is broad based, do you see opportunities driven by either geographic or vertical opportunities and how you see as these margins trending, given that pipeline?
Anders Gustafsson:
So I'll start again and then ask Mike to provide some more detail color, but I think similar to – how we answered the previous question. The diversity of our business is really helping us. We are seeing strong performance, strong pipeline for I will say all regions and all verticals. So this is not a one vertical, one region type of thing. This is very much demonstrating, the broad strength of our business. The price points and margin outlook we have, I think our business tend to be quite steady. We are very disciplined in our pricing approach. So we don't expect that to be any material difference in pricing or margins based on the larger deals.
Mike Terzich:
Mike, just a couple other points on this. I would say that, we have certainly within the business, we have put a lot of focus emphasis on improving our large deal pipeline from a visibility and a from a validity perspective and that is been an internal initiative that is really starting to pay more dividends in our confidence to look into the pending quarter and gain some confidence on what's transpiring. And I think along the lines the larger deal opportunities for us, tend to be oriented towards our mobile printer devices and to a lesser extent on some of our desktop product range and some of our card printing product ranges. So to agree that, we see more activity in that space. They generally comes from a mix of our product that is away from some of the traditional big iron, higher margin product but we have been able to offset that to Mike's point by all the good work we've been doing on the supply chain side and getting scale out of a lot of our electronic design architecture.
Michael Kim – Imperial Capital, LLC:
Great and then when you think the refresh cycle and the new products and improving in EMEA. How are you guys thinking about balancing investments versus the operating leverage that you saw in the quarter, just given all the opportunities that you're seeing in the pipeline?
Anders Gustafsson:
We are obviously carefully assessing balance our investments versus in the business versus kind of profitability, but first and foremost we want to make sure we invest in our core business to make sure, we can continue to extend our leadership position in industry. We think that generates lots of long-term benefits for the business as far as having product leadership, getting the market share and the scale benefits. So that is very important to us, but we're obviously mindful that we also need to deliver healthy returns to our shareholders. So at the moment, I feel we've been able to strike a fairly good balance in that respect.
Michael Kim – Imperial Capital, LLC:
Obviously with the pending acquisitions with Motorola's Solutions enterprise business. Are you already in your planning process of integrating that organization with your investment spend on either R&D or your selling marketing activities?
Anders Gustafsson:
Well it's probably a little early to start talking about the specific investment profiles, different parts of the organization will have, but from an integration perspective I feel we're where we expect to be being three weeks into this transaction, actually it's three weeks today since we announced it, right? The point of Mike Terzich was on the phone to be the Lead Integration Officer, he has very good experience – long experience with us obviously and but also been the champion for our relationship with Motorola for many years. We've started to ramp all the activities around – integration management office. We've had a number of meetings with our combined teams [indiscernible]. We've identified the functional team leaders toward the different work streams that we have to perform. We are largely done populating those teams with the individuals, who will do the work and we are now in the process of scoping – the actual work streams all the things we have to do there. So early in the process, but I feel good about where we are. I think we are on target and I would say also since we have had such long history with Motorola and it's very complimentary solution set. The working teams are – they know each other well. There's lot of comfort with getting along, so I would say it's -- all the working teams are getting along very well and working well together based on having a good familiarity with each other. And Mike, maybe a few extra words from you.
Mike Terzich:
No, I think it's pretty much in line, I think where we need to be at this stage. We've been very complimentary selling at different ends of the solution spectrum. So it's a very friendly acquisition so to speak and so we've got very high [spree to core] with the work teams, but the heavy lifting is really just beginning, but we feel we put the best our best people in charge of some key work streams and we are marching towards a flawless day one, close.
Michael Kim – Imperial Capital, LLC:
Terrific, well good luck with that and thank you very much.
Operator:
And we have Greg Halter from Great Lakes Review in line with a question. Please go ahead.
Greg Halter – Great Lakes Review:
Thank you and congrats on the excellent results.
Anders Gustafsson:
Thank you.
Greg Halter – Great Lakes Review:
I wonder, if you could detail your large customers in the quarter. I think there has been three of them, there have been three of them and also how that dynamic may change once the acquisition is consummated?
Mike Smiley:
Mike this is Smiley. By the way, so when you look at it again the three large customers I think you're referring to our distributors and when you sort of add the three up, they're about the same percentage sales for the top three about the same as they were a year ago. Although, there has been some mix change between them. I don't know, if you want me your color going.
Anders Gustafsson:
Maybe, Mike T you want to?
Mike Terzich:
Well, I think that's exactly right. I mean the three largest our distributors and we are pretty confident that when we close on the transaction, the three largest will remain those distributors. I don't think necessarily it will change, who is represented in that list. We will clearly become a large piece of business to those respective distributors and that certainly worth noting, I think from our perspective those are important relationships, they've been important relationships to both Motorola and to Zebra and we don't envision that's going to change. We are excited about the opportunity to leverage the combined businesses and put forth, what we think will be ultimately a very exciting channel program and channel proposition that'll just further cement opportunities for us in the broader market.
Anders Gustafsson:
I would just add also that, we've obviously spoken at length with our these three distributors but also many other resellers and the feedback we've had been very, very positive. People see this as, a great combination that will drive some more innovation in the industry will reinvigorate the industry to some degree and people will be very, very supportive of the transaction and not expressed any particular concerns.
Greg Halter – Great Lakes Review:
Okay, sounds good and then on the guidance. The EPS guidance, Mike that you provided the $0.74 to $0.84 is that including or excluding costs?
Mike Smiley:
It includes most costs, but its excluding the acquisition exit restructuring that we normally exclude, when we quote our number.
Greg Halter – Great Lakes Review:
What do you envision that amount to be?
Mike Smiley:
Well that's a number, we announced the transaction three weeks ago and so we are putting that together right now. We really don't have as good a visibility into that as we need as we're trying to put together the right teams and resource, to make sure we're effective, so we are working through that right now, we don't have any better color to give you.
Anders Gustafsson:
We have been trying to make sure, focus on getting the integration down right and make sure the teams have, feel that they can get the right type of resources and advisors to augment both competencies and just the strength of the teams. So you don't want to be pennywise and pound foolish here. So we want to make sure, we do this right and get the right outcome and can be getting off to a very good start, when we do close the transaction.
Greg Halter – Great Lakes Review:
Okay, but there is no other exit acquisition or restructuring cost from Hart or any other transactions in that number?
Anders Gustafsson:
Not of any consequence.
Greg Halter – Great Lakes Review:
Okay, thank you.
Operator:
(Operator Instructions) and we have Andrew Spinola, Wells Fargo on line, with a question. Please go ahead.
Andrew Spinola – Wells Fargo Securities, LLC:
Thank you. Mike T, made the comment before the Zebra and Motorola are sort of opposite ends of one solution to the enterprise market knowing that, it seems somewhat surprising that there is such a big gap between the growth rate in your hardware business up 18% year-over-year and Motorola down 1% [Exide] and I'm just wondering how you reconcile those differences and how you think about, how these two businesses are sort of executing market share gains and losses and how that all plays into your guidance to 4% to 5% going forward?
Anders Gustafsson:
So first I think that, we believe there are significant opportunities for the combined business. We've had great response from all stakeholders I would say that customers who will ultimately determine the success of the combination. We do have early indications of our thesis that we will have more relevance with CIOs. We can now provide broader solutions. We will have largest spend and be more strategic, more important to them. We see great opportunities for cross-selling our solutions particularly so in diversity market side where we are very strong in healthcare and manufacturing. We believe, we can pull in some Motorola Solutions there and Motorola is very strong in retail and T&L and can help us in that area. I think there's a few things that, I believe have held back growth on the enterprise side. I think the Microsoft OS issues appear to be irritant to customers I guess, the Microsoft have been somewhat vague in expressing or specifying what the roadmap for their operating systems look like in the future, but Motorola has made a strong commitment to Android, which I think is playing out very well for the more so and expands the market quite a bit. The Motorola business has also been quite cyclical like ours. But I think we got out of our cyclical downturn, a little earlier but I believe that they are coming out of their downturn also and we did a lot of work in between, while we were going to do due diligence on the transaction to really understand and get comfortable with what the underlying growth rate for the industry was, Motorola's competitive positioning, the risk of customer device encroachment and all of those things baked together. We concluded, we should be able to achieve a growth rate, longer term growth rate to 4% to 5% and I think also when we look at the longer term. There is certainly a number of very attractive secular trends that I think will support the business. Mobility being probably the most prominent one, we ever think we have a strong mobility play. Motorola is really all about mobility. All companies are trying to make their employees and workers more mobile, less tethered but also they need to have the right tools to drive the productivity in the field. So we're very much in place to what we do, they have Internet of Things. We are generating a lot of real-time data that was actually happening our customers in operations. Be that retail store or assembly line o healthcare facility and enabling our customers to take advantage of that and drive that into more so cloud computing and if you look at, if you move a worker from being to an office employee to field worker, you need to also then to said drive the same level of tools and other things to enable and to be productive. And what happens then as you start migrating your desktop applications to the cloud and have the user interface on a mobile device. So we see a lot of opportunities for us to be able to drive growth and continue to make this a very accretive business.
Andrew Spinola – Wells Fargo Securities, LLC:
Thanks, that's very helpful. Just changing directions a little bit on the supplies business. I had thought that business might slowdown a little in Q4, after you annualized LaserBand acquisition but yet you've grown double digits in both Q4 and Q1 and I'm wondering, do you think about that business, is having that type of growth profile going forward and how much is it all coming out all of healthcare or what kind of color can you give us on, how to think about that business and what's driving growth?
Anders Gustafsson:
I'll start and then I'll Mike T, to provide some further color here. This is -- first I guess we have the supplies business, the supplies market place is a huge market place much, much larger than the barcode printer market space and we have a very low market share. So for us, we are still just scratching the surfaces as to where we are from a market share perspective. So we are one of the largest market share player, but it is a very, very fragmented industry. So what we have done internally, I will say apart from the LaserBand acquisition, as we have to put lot more emphasis and focus on driving supplies, revenues. I think our sales teams today see that the only way for them to really make their numbers is to also sell supplies. They see that as being very additive part of our portfolio to their quote us. So we are managing at, more differently I guess we are putting much more focus and emphasis on it, then we saw did some years back probably and maybe with that, Mike you can add a couple of comments?
Mike Terzich:
Just a couple more Andrew. It's really – it's really a gem of a business for us and to Andrews point. Our focus has been in the specialty media spaces where the customers are marking, tagging a variety of critical assets. Those could be as basic as patients in a hospital, but they could be very high priced assets in a supply chain and it really speaks to the growing opportunity in big data and some of that insight that we are helping customers drive through their value and their supply chain. So we tend to play in the higher margin specialty space. It's less competitive to Anders point it's a very large market but there is a big cross section of the market that is plain paper labels going on cardboard boxes, which is very competitive and the label has to last the life of the parcel ship and that's not where want to play, we want to play on the high-end specialty where the information and the ability to read that information multiple times and sometimes over multiple years becomes of high value and that has allowed us to kind of separate ourselves from a lot of the commodity players. We have the financial strength to carry a lot of this high-end raw material. In inventory and convert that, specifically to a customer and then we've been able to that by expanding our converting locations and getting closer to that customer base and the Zebra brand is actually a very relevant piece to that equation. So it's been, we've been clearly outperforming the broader supplies markets we've been taking share and we really like the way, we are positioned in that business.
Mike Smiley:
This is Mike Smiley one last comment. I think, one reason I like this business, this is the fairly stable almost like an annuity type business, which again supports the stability of our cash flows that does makes, one of the reasons makes Zebra feel very attractive or be very attractive.
Andrew Spinola – Wells Fargo Securities, LLC:
That's great, thanks very much.
Operator:
And we have no further questions at this time. I'll now turn the call back over to Doug Fox, for closing remarks.
Doug Fox:
Thank you and again thank you for joining us today. I want to let you know that our next regularly scheduled quarterly call will be on August 6 and with that on behalf of the Zebra Management team. Thank you for joining us today.
Operator:
Thank you, ladies and gentlemen. This concludes today's conference. Thank you for participating, you may now disconnect.